{"id": "superseg_train_0", "dialogue": "user: I'm looking for information regarding benefits planning, can you help me?[NEWLINE]agent: Are you planning for your own future?[NEWLINE]user: Yes I am[NEWLINE]agent: You need to think about what your family would do if you died now. Social Security can help your family, provided you have earned enough Social Security credits through your work[NEWLINE]user: What are Social Security credits?[NEWLINE]agent: They are credits earned through your work and when you pay Social Security[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the amount of spouse's benefit on my record is more than the widow's or widower's benefit on my Social Security record?[NEWLINE]agent: Is that's the case, they'll receive a combination of benefits which will total the higher amount in this instance[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have enough credits built up, do my children or spouse receive anything?[NEWLINE]agent: Your children and spouse can get benefits if you have credits built up for one and one-half years of work 6 credits in the three years just before your death[NEWLINE][BOUNDARY][NEWLINE]user: What if my surviving divorced spouse remarries?[NEWLINE]agent: They will continue to receive benefits on your Social Security record[NEWLINE]user: What if my surviving spouse will be in receipt of a non-Social Security pension in the future, are their benefits going to be affected?"}
{"id": "superseg_train_1", "dialogue": "user: Can you help me with planing the benefits for my survivors?[NEWLINE]agent: Are you planning for the future of your survivors?[NEWLINE]user: Not right now.[NEWLINE]user: But I want to know if my family would get any help from Social Security after my passing.[NEWLINE]agent: yes, Social Security can help your family if you have earned enough credits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: And what about my widow, what benefits would she receive?[NEWLINE]agent: She can get reduced benefits as early as age 60 or full benefits at full retirement age. If she's 50 years old she could get the benefits if she's disabled and her disability started 7 years or earlier before your death.[NEWLINE][BOUNDARY][NEWLINE]user: what if she remarries after my death?[NEWLINE]agent: if she remarries after age 60, 50 if disabled, she would still qualify for the benefits on your social security records.[NEWLINE]user: And if she receives a pension not covered by Social Security?"}
{"id": "superseg_train_2", "dialogue": "user: I need help planning for my survivors.[NEWLINE]agent: Are you currently planning for the future of your survivors?[NEWLINE]user: Yes, I am.[NEWLINE]agent: If you have earned enough Social Security credits, then Social Security can help your family should you die now.[NEWLINE][BOUNDARY][NEWLINE]user: Can my stepfather receive the benefits too?[NEWLINE]agent: He can if he became your stepfather before you turned 16.[NEWLINE][BOUNDARY][NEWLINE]user: How much my family members can get from the benefits?[NEWLINE]agent: there's a limit to the amount they can receive each month, but it varies. Normally is equal to between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: is the sum payable to your family members greater than this limit?[NEWLINE]user: no, it isn't[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the credits I can earn through Social Security.[NEWLINE]agent: You can get up to four credits each year. You get 1 credit for every 1,360$ you earn during the year.[NEWLINE][BOUNDARY][NEWLINE]user: How much money would my survivors receive?"}
{"id": "superseg_train_3", "dialogue": "user: I want to know about planning Social Security benefits for the future in case I die.[NEWLINE]agent: Are you already planning for the future?[NEWLINE]user: Yes, I am[NEWLINE]agent: Since you are already thinking about what your family would need in case you die, I can tell you that Social Security can help your family if you have earned enough credits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me some of the things I need to know about it.[NEWLINE]agent: Well, one important thing is to know that there are limits on how much your survivors may earn while they receive the benefits.[NEWLINE]user: Tell me about what would happen if my surviving divorced wife remarries after my death.[NEWLINE]agent: If she remarries before turning 60 then she won't be able to get the benefits while she is still married.[NEWLINE]user: And what if she qualifies but the amount she could get from her new husband's Social Security benefits are more than what she would receive from mine?[NEWLINE]agent: then she should apply for her new husband's benefits and then she would receive a combination of benefits that would amount to be equal to the highest benefits amount.[NEWLINE][BOUNDARY][NEWLINE]user: What if I die before earning enough credits and my widow is still taking care of our children?"}
{"id": "superseg_train_4", "dialogue": "user: can you tell me about planning for social security benefits for my survivors?[NEWLINE]agent: Are you currently planning for their future?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: But just to know, what if I left a surviving divorced spouse?[NEWLINE]agent: If your marriage lasted for at least 10 years, then they could receive the same benefits as your widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: and, would social security actually help my family if I die?[NEWLINE]agent: Yes, if you earn enough social security credits then Social Security would help your survivors with the benefits you earn while working.[NEWLINE][BOUNDARY][NEWLINE]user: Could my widow apply for disability benefits after my death?[NEWLINE]agent: She would need to contact Social Security at 1-800-772-1213. The process could get faster if she completes an Adult Disability Report before her appointment.[NEWLINE]user: Please, tell me about the benefits she could get and at what age?[NEWLINE]agent: your widow could get reduced benefits as early as age 60 or full benefits at full retirement age. If she suffers from a disability, she could get the benefits as soon as she turns 50 if the disability started before your death or up to 7 years after your death.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount my family can get from Social Security?"}
{"id": "superseg_train_5", "dialogue": "user: Yes maybe you can help me with the forms for benefit planning?[NEWLINE]agent: Are you interested in planning for the future?[NEWLINE]user: Yes I would like to prepare in the eventuality that I die.[NEWLINE]agent: If you have earned enough Social Security credits through your work, Social Security can help your family financially.[NEWLINE][BOUNDARY][NEWLINE]user: Would my partner benefit from this?[NEWLINE]agent: Yes if they have not remarried in the interim and if they take care of your child who is under age 16 or disabled and receives benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse and I are divorced?[NEWLINE]agent: Are you divorced from them?[NEWLINE]user: No we are merely separated.[NEWLINE][BOUNDARY][NEWLINE]user: How much is enough credits from work?"}
{"id": "superseg_train_6", "dialogue": "user: I need some information on benefits planning.[NEWLINE]agent: I can help you with this. Are you planning for your future?[NEWLINE]user: No, I am planing for my wife Sally.[NEWLINE][BOUNDARY][NEWLINE]user: If Sally remarries after I die should she apply for my benefits?[NEWLINE]agent: Yes, she can.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits will Sally get if we divorce before I die?[NEWLINE]agent: So she would be a surviving divorced spouse?[NEWLINE]user: Yes, just trying to figure out her future without me.[NEWLINE]agent: Ok, I see. Sally would continue to receive the benefits after your death provided your marriage lasted 10 years or more.[NEWLINE][BOUNDARY][NEWLINE]user: I want to make sure that I plan for my family. How do I know if I have earned enough Social Security credits through my work?"}
{"id": "superseg_train_7", "dialogue": "user: I want to know how to plan for the social security benefits for my survivors.[NEWLINE]agent: Are you currently planning for their future?[NEWLINE]user: Yes, I am[NEWLINE]agent: then you can rest assured that they will receive Social Security help if you manage to earn enough social security benefits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: would my wive get the benefits regardless of her age?[NEWLINE]agent: She would get the benefit no matter her age if she's disabled or it's still taking care of your child who is 16 years old or younger.[NEWLINE][BOUNDARY][NEWLINE]user: what's the minimum amount of credits needed for my wife to get the benefits while she's still taking care of my tuner age children?[NEWLINE]agent: you'd need to sum at least 6 credits in the three years just before your death[NEWLINE][BOUNDARY][NEWLINE]user: what if the amount my family members get paid is higher than the limits?[NEWLINE]agent: Then the benefits would be reduced proportionately. Benefits for disabled surviving spouse won't count for the maximum amount.[NEWLINE][BOUNDARY][NEWLINE]user: and what if my widow remarries after turning 60?"}
{"id": "superseg_train_8", "dialogue": "user: Hi, I want to know how to apply for disabilty benefits for family members.[NEWLINE]agent: You'll need the Social Security numbers of each member of your family that may be eligible for benefits.[NEWLINE]agent: Is your spouse also applying for benefits?[NEWLINE]user: No, that's not the case.[NEWLINE]agent: Do you have proof of the marriage?[NEWLINE]user: Yes, I do.[NEWLINE]user: What can I do in case I don't have all the required documents?[NEWLINE]agent: If you need the benefits now, don't delay applying for it, we'll help you get all the documents and information needed.[NEWLINE][BOUNDARY][NEWLINE]user: just in case my application is denied. Can I request an appeal?[NEWLINE]agent: we have a free TTY number for people with hearing impairments to request an appeal, 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: what info do I need to give to apply for the benefits?"}
{"id": "superseg_train_9", "dialogue": "user: I have recently become permanently disabled. How do I apply for Social Security?[NEWLINE]agent: To apply, you will have to provide information about yourself including your Social Security number, information about your health history including doctors names and addresses, dates of any hospital visits, and a list of medication and the dosage you take.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide any information about the others who live in my home?[NEWLINE]agent: Yes. If any other members of your household qualify for benefits, their social security numbers and proof of their ages will be needed.[NEWLINE]agent: Do I need a proof of marriage if my husband is applying for benefits, as well?[NEWLINE]user: Yes. A proof of marriage is required if your spouse is applying for benefits too.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not clear on whether or not I am qualified for benefits. Is there a place where I could get more information about this?[NEWLINE]agent: Yes, more information about this topic can be found in your SSI booklet on page 5 under \"Your income and resources\".[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that I can get additional help on applying for disability?[NEWLINE]agent: Yes, our Disability Starter Kit is available to all adults and children under 18. This kit will help aid you in getting ready for your online application and disability interview.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm turned down for disability, can I appeal?"}
{"id": "superseg_train_10", "dialogue": "user: What can I do if my application for disability benefits is denied?[NEWLINE]agent: We can deny your application if we decide you don't meet the requirements to get the benefits after reviewing your application. But, you have the right to ask for a second review.[NEWLINE]user: So if I disagree with your decision I can ask for y application to be reviewed again?[NEWLINE]agent: Yes, and in the notice you receive after getting your application denied, you can see the instructions on how to appeal the decision.[NEWLINE]user: and, as a person with hearing problems, do you offer any suitable form of contact?[NEWLINE]agent: yes, we have the toll-free TTY number 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some publications about disability benefits?[NEWLINE]agent: Sure, I recommend you read the publications \"Apply Online For Disability Benefits\", \"Disability Benefits\" and \"Disability Starter Kit\".[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. And again, about appealing a denied decision. Is there anything to do if my decision is denied a second time?[NEWLINE]agent: If we decide you don't qualify because you are not disabled according to our rules, you can appeal online.[NEWLINE]agent: Was your application denied?[NEWLINE]user: No, I'm just curious, just in case.[NEWLINE]user: now, can you tell me about SSI?"}
{"id": "superseg_train_11", "dialogue": "user: What can I do if my disability benefits application is denied?[NEWLINE]agent: if your application is denied is due to, after reviewing your case, we decide that you don't meet the requirements for disability benefits. But you can appeal our decision.[NEWLINE]agent: Do you disagree with our decision?[NEWLINE]user: Yes, what can I do now?[NEWLINE]agent: you have the right to ask for another review. In the denial notification you receive, you can see the instructions to appeal the decision.[NEWLINE]user: what would happen if I don't have enough social security credits to qualify for disability benefits?[NEWLINE]agent: In that case, you can still qualify for Supplemental Security Income (SSI) if you have limited income and resources.[NEWLINE]user: do you have any TTY number for deaf people?[NEWLINE]agent: Yes, we have the toll-free TTY number 1-800-325-0778[NEWLINE]user: Can a deaf person request an appeal through that TTY number?[NEWLINE]agent: Yes, they can.[NEWLINE]user: Where can I get more information about SSI?"}
{"id": "superseg_train_12", "dialogue": "user: My application has been denied what do I do?[NEWLINE]agent: Read if your application is Denied on our website[NEWLINE]agent: and read  If you disagree with our decision[NEWLINE]user: ok[NEWLINE][BOUNDARY][NEWLINE]user: What other publications are there I can read?[NEWLINE]agent: There is Apply Online For Disability Benefitss Disability,  Benefitss  and  Disability Starter Kit[NEWLINE][BOUNDARY][NEWLINE]user: My application was denied for non medical reason[NEWLINE]agent: you can appeal our decision online[NEWLINE]user: Where can I get more information?[NEWLINE]agent: please read \" Your income and resources \" on page 5 of our Supplemental Security Income SSI booklet[NEWLINE]user: How do I request an appeal?"}
{"id": "superseg_train_13", "dialogue": "user: What original documentation do I need to get a Social Security Card for my child?[NEWLINE]agent: Firstly we need to establish citizenship[NEWLINE]agent: Have you already established your child's US citizenship with us?[NEWLINE]user: Yes I have[NEWLINE]agent: The original documentation needed for citizenship is a US birth certificate or US passport[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't inform you of my child's name change?[NEWLINE]agent: This could delay any tax refund due to you or your child[NEWLINE][BOUNDARY][NEWLINE]user: What is needed if I have already established my child's name with your department?[NEWLINE]agent: null[NEWLINE]agent: Have you changed your child's name on their Social Security card?"}
{"id": "superseg_train_14", "dialogue": "user: Hello, I need to get a Corrected Card for my child. Can you help me?[NEWLINE]agent: Did you change the name of your child?[NEWLINE]user: No, I didn't change his name.[NEWLINE]agent: Does he works?[NEWLINE]user: No, he doesn't.[NEWLINE]agent: You need to tell us when your child's name changes or it could cause him some inconveniences. Your child hasn't changed his name?[NEWLINE]user: No, he hasn't changed his name.[NEWLINE][BOUNDARY][NEWLINE]user: What could I use as proof of identity to show to Social Security?[NEWLINE]agent: You could use your U.S. driver's license or a state-issued non-driver identification card.[NEWLINE]user: Any other document I could use?[NEWLINE]agent: You can also use your U.S. passport.[NEWLINE]user: And for my child, what kind of document can I use as his proof of identity?[NEWLINE]agent: You must use a document that shows his name, identifying info, recent photography, or parents' names.[NEWLINE][BOUNDARY][NEWLINE]user: can I use copies of the documents needed?"}
{"id": "superseg_train_15", "dialogue": "user: Hello. I need information about corrected cards for U.S. born children.[NEWLINE]agent: ok, first, have you changed your child's name?[NEWLINE]user: I haven't[NEWLINE]agent: Is your child currently working?[NEWLINE]user: No, he isn't working.[NEWLINE]agent: Just so you know, it could cause you inconveniences if you don't tell us about your child's name change.[NEWLINE]user: But, I haven't changed my child's name.[NEWLINE][BOUNDARY][NEWLINE]user: What I want to know right now is, what original documents do I need to apply for a corrected card?.[NEWLINE]agent: null[NEWLINE]agent: have you established with us the citizenship of your child?"}
{"id": "superseg_train_16", "dialogue": "user: What documents do I need to obtain a corrected card for my child?[NEWLINE]agent: The documents you need will depend on whether or not your child is a U.S. citizen.[NEWLINE]agent: Have you established your child's U.S. citizenship with us?[NEWLINE]user: No, I have not.[NEWLINE]user: I don't have an identity document for my child with his prior name on it. What can I do?[NEWLINE]agent: An unexpired identity document with your child's new name can be accepted as long as we can establish his/her identity in our records.[NEWLINE]user: What about an expired document with his prior name?[NEWLINE]agent: Yes, an expired document with your child's prior name can be accepted.[NEWLINE]user: Do I need anything else to prove his identity?[NEWLINE]agent: Yes, other documents will be needed for proof of identity.[NEWLINE]user: But, I have the identity document with his name on it. Why do I need other documents?"}
{"id": "superseg_train_17", "dialogue": "user: My child's\u00a0Social Security Cardhas the wrong name on it, how do I get it changed?[NEWLINE]agent: Have you legally change your child 's name because of adoption, court order or any other reason?[NEWLINE]user: No he has the same name as at birth.[NEWLINE]agent: Is your child employed at the moment?[NEWLINE]user: Yes he has a summer job.[NEWLINE]agent: Once the error is corrected, his employer must be informed as well.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to prove he's a citizen?[NEWLINE]agent: Only certain documents are accepted as proof of U.S. citizenship like a U.S. birth certificate or U.S. passport.[NEWLINE]user: I have neither of those documents for him at this time. Are there any other options?[NEWLINE]agent: Exceptionally, we may accept a state - issued non - driver 's identification card in his name or an official Adoption decree.[NEWLINE]user: What if his name has changed last year?"}
{"id": "superseg_train_18", "dialogue": "user: I need to amend my daughter's Social Security Card, how do I proceed?[NEWLINE]agent: Have you legally changed your child 's name as a result of adoption, a court order or some other reason?[NEWLINE]user: Yes she was adopted and took her stepfather's name.[NEWLINE]agent: Well then you definitely need to tell Social Security so that you can get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What documents must I present?[NEWLINE]agent: We accept the Final adoption decree with the new name as proof.[NEWLINE]user: What other information must I provide?[NEWLINE]agent: You must be able to show your child 's name, identifying information i.e., age, date of birth, or parents ' names and preferably a recent photograph.[NEWLINE]user: When will my daughter get her new card?[NEWLINE]agent: We will mail the new card as soon as we have all of your child 's information and have verified your her documents.[NEWLINE]user: What if I don't have the final adoption decree yet, it's pending?[NEWLINE]agent: We might also accept your daughter's State - issued non - driver 's identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Will my daughter be able to still work before the new card is issued?"}
{"id": "superseg_train_19", "dialogue": "user: What documents will I need to get a corrected card for my son?[NEWLINE]agent: The documents you will need will depend on whether your son is a U.S. born citizen or a foreign born citizen.[NEWLINE]user: He is a U.S. citizen, but what documents do I need to verify this with Social Security?[NEWLINE]agent: ITo verify your son's citizeship, we will need to see a U.S. birth certificate or an U.S. passport.[NEWLINE]user: Will this prove his identity?[NEWLINE]agent: Yes, this will prove your son's identity.[NEWLINE]user: What if his citizenship has already been established with Social Security?[NEWLINE]agent: In this case, you would not need documentation.[NEWLINE]agent: Is your reason for obtaining a new card for your son because of a legal name change?[NEWLINE]user: No, his name has not changed.[NEWLINE]user: I think his identity has already been verified with Social Security, but if it's not, are there any other documents I can use besides a passport or birth certificate?[NEWLINE]agent: If you do not have these identity documents, we can also accept a state issued ID card or an adoption decree.[NEWLINE]user: What if his ID card is in his prior last name? Will it still be accepted?"}
{"id": "superseg_train_20", "dialogue": "user: Hello. Will you help me correct my child's social security card?[NEWLINE]agent: Sure. Have you legally changed your child's name?[NEWLINE]user: No. my child's name has not changed.[NEWLINE]agent: Is your child employed?[NEWLINE]user: Yes, she is working.[NEWLINE]agent: Your child will need to tell her employer that she is correcting her social security card.[NEWLINE][BOUNDARY][NEWLINE]user: Will she need to submit her driver's license?[NEWLINE]agent: Yes.[NEWLINE]user: What IDs will you require?[NEWLINE]agent: She will need to submit her driver's license or a state issued ID card.[NEWLINE]user: What if all her IDs have her old name?"}
{"id": "superseg_train_21", "dialogue": "user: What documents do i need?[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship.[NEWLINE]user: ok yes that applies to me[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us, [19] we need to see proof of U.S. citizenship[NEWLINE]user: What documents do I need?[NEWLINE]agent:  Citizenship[NEWLINE]user:  If the document you provide as evidence of your child 's legal name change does not give us enough information to identify your child in our records or if you changed your child 's name more than four years ago[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records[NEWLINE]user:  If you do not have an identity document in your child 's prior name[NEWLINE]agent:  we may accept an unexpired identity document in your child 's new name, as long as we can properly establish your child 's identity in our records[NEWLINE]user: what others do i need?"}
{"id": "superseg_train_22", "dialogue": "user: How can I apply for disability benefits?.[NEWLINE]agent: You can apply for these benefits as soon as you become disabled.[NEWLINE]agent: Are you ready to apply now?[NEWLINE]user: Yes, I'm ready.[NEWLINE]agent: then you can complete your application online or call our toll-free number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: what other resources do you guys have published that I can use to get more information?.[NEWLINE]agent: Among our publications, there are, Apply Online For Disability Benefits, Disability Benefits, and Disability Starter Kit.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a way to contact you guys for applying in case of hearing impairments?[NEWLINE]agent: yes, sure. You can use our TTY number 1-800-325-0778. Or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply without having all of the required documents?[NEWLINE]agent: We actually recommend you to apply as soon as possible. We'll help you get all the information needed to complete the process.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, in my case, I was self-employed. Is there anything else I need to do?"}
{"id": "superseg_train_23", "dialogue": "user: How do I apply for disability benefits?[NEWLINE]agent: A person should apply for benefits as soon as they become disabled.[NEWLINE]agent: Are you currently disabled and ready to apply for benefits?[NEWLINE]user: Yes, I'm ready to apply.[NEWLINE]agent: Do you happen to have a hearing disability?[NEWLINE]user: Yes, I'm deaf.[NEWLINE]agent: For those with hearing impairements, you can call 1-800-325-0778. You can also visit your local Social Security office.[NEWLINE]user: Can I apply right now?[NEWLINE]agent: Since you are disabled, you can apply right away.[NEWLINE]user: What if I'm inquiring about benefits for someone other than myself?[NEWLINE]agent: Please read about what you need for this.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have all the documents I need to apply?[NEWLINE]agent: Don't delay applying for benefits. We can help you obtain the documents you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough work credits to obtain Social Security disability benefits?[NEWLINE]agent: In this case, you may still qualify for SSI if you have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call my local Social Security office for help with applying?"}
{"id": "superseg_train_24", "dialogue": "user: Please help me get information about social security's disability benefits.[NEWLINE]agent: The first thing you have to know is that you should apply for the disability benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply now?[NEWLINE]user: No, not now.[NEWLINE]agent: Do you have any hearing impairment?[NEWLINE]user: I do, yes.[NEWLINE]agent: in that case, you can use our TTY number 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the disability starter kits. Are the kits available in Spanish?[NEWLINE]agent: Yes, the kits are available in English and Spanish, with versions for adults and for children under the age of 18.[NEWLINE]user: What are the kits for anyways?[NEWLINE]agent: You can use our Disability Starter Kit to help you get ready for the disability interview or online application.[NEWLINE][BOUNDARY][NEWLINE]user: and, what about those that can't get enough credits to qualify for Social Security disability benefits?[NEWLINE]agent: In case people don't have enough credits for the disability benefits, they could qualify for the Supplemental Security Income (SSI) if they have limited income and resources.[NEWLINE]user: How can I appeal a decision if my application gets rejected?[NEWLINE]agent: If your application is denied you have the right to ask us to review your application again and in the notice, you receive from us, that says that you don't qualify, you'll find instructions on how to appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What personal information do I have to give to apply for the benefits?"}
{"id": "superseg_train_25", "dialogue": "user: Help me apply for disability benefits.[NEWLINE]agent: If it's your case, you should apply for the benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply for the benefits now?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Ok, you can either complete your application online or call our toll-free phone number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: What document should I give as self-employed?[NEWLINE]agent: In your case, you should provide a copy of your federal tax return.[NEWLINE][BOUNDARY][NEWLINE]user: and, can you give me any other resources to get more information?[NEWLINE]agent: Yes, you can check the publications Apply Online For Disability Benefits, Disability Benefits, Disability Starter Kit, and other publications available for you.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to inform about the medications I'm currently taking?[NEWLINE]agent: Yes, that's one of the information you are required to provide. The names and dosages of all the medications you are taking.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and where can I get more information about SSI?"}
{"id": "superseg_train_26", "dialogue": "user: how do I apply for disability benefits?[NEWLINE]agent: first, it's always recommended to apply for the benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply now?[NEWLINE]user: Yes, I'd like to apply now.[NEWLINE]agent: You can do it by completing your online application or you can call our toll-free number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: and what information would be required from my family members if they want to apply too?[NEWLINE]agent: for those that qualify for the benefits, they should provide their social security number and proof of age.[NEWLINE]user: And if it is my wife who wants to apply?[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to help her apply for the disability benefits?[NEWLINE]agent: You can read all the information you need on our publications.[NEWLINE][BOUNDARY][NEWLINE]user: Is there only one chance to be approved? or can I apply more than once?[NEWLINE]agent: If your application is denied you have the right to ask us to review your application again.[NEWLINE]user: Is there a TTY number my wife can use? she's deaf."}
{"id": "superseg_train_27", "dialogue": "user: How can apply for disability benefits?[NEWLINE]agent: first of all, you should apply for the benefits as soon as you become disabled.[NEWLINE]agent: Are you ready to apply now?[NEWLINE]user: no, not yet.[NEWLINE]agent: Do you have any hearing impairment?[NEWLINE]user: I do, yes.[NEWLINE]agent: when you need to contact us you can use our TTY number 1-800-325-0778.[NEWLINE]user: What other option do I have?[NEWLINE]agent: You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to give when I apply.[NEWLINE]agent: You will be asked for your social security number and proof of age. Also, the names, addresses and phone numbers of any medical institution or professional that attended your case. And the medications you are currently taking.[NEWLINE]user: And if I'm self-employed?[NEWLINE]agent: you can provide a copy of your federal tax return.[NEWLINE]user: Any other personal information I need to provide?"}
{"id": "superseg_train_28", "dialogue": "user: I need help applying for disability benefits.[NEWLINE]agent: If you are disabled, you can apply for disability benefits right away.[NEWLINE]agent: Have you recently become disabled and are ready to apply?[NEWLINE]user: Yes, I was injured in an accident and I'm no longer able to work.[NEWLINE]agent: There are many ways that you can apply for benefits including completing an online application or calling our toll free number and applying over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information will I need to apply for benefits?[NEWLINE]agent: Social Security will need to collect personal information from you to qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is your toll free number to apply?[NEWLINE]agent: Our toll free number is 1-800-722-1213.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of personal information do they need from me?[NEWLINE]agent: You will need to provide your Social Security number and a proof of your age, information about your doctors, caseworkers, hospitals, and any clinics that you received care from and the dates, and a list of medications you are taking.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hard of hearing. Do you have an alternative phone number for the hearing impaired?"}
{"id": "superseg_train_29", "dialogue": "user: How soon do someone need to apply for disability benefits?[NEWLINE]agent: You need to apply as soon as you have been classified as disabled.[NEWLINE]agent: Are you ready now?[NEWLINE]user: No I'm missing information.[NEWLINE]agent: Are you hearing impaired?[NEWLINE]user: Yes I'm hard of hearing.[NEWLINE]agent: Either you can call us at TTY at or visit your local Social Security office.[NEWLINE]user: What if I'm helping my mother apply?[NEWLINE]agent: Read this information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I give the information about the doctors and appointments or must the information come directly from my doctor?[NEWLINE]agent: You may prepare a list of visits and medications but also provide medical records.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do in the event that my application is denied?"}
{"id": "superseg_train_30", "dialogue": "user: I am looking for a Corrected Card for my foreign born child who is a US citizen[NEWLINE]agent: Have you changed your child's name legally for any reason?[NEWLINE]user: Yes, my child's name has been changed legally[NEWLINE]agent: In this case, you need to inform Social Security, who can then proceed to get a Corrected Card for your child[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need for this process?[NEWLINE]agent: If you have no original documents as sought, we will look for other documents. Any of these documents must be current, show your name, date of birth or age and preferably a recent photograph[NEWLINE]user: What original documentation is needed for me to change my child's Social Security card?[NEWLINE]agent: You need to show proof of the legal name change for your child. One of these documents is a final adoption decree with the new name, if this is applicable[NEWLINE]user: What documentation do I need if I have not previously established my child's US citizenship?[NEWLINE]agent: In this instance, you need to prove US citizenship, we can only accept certain documents as proof of US citizenship[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have not informed Social Security of my child's legal name change?"}
{"id": "superseg_train_31", "dialogue": "user: I need information on how to get a corrected card for a foreign-born US citizen child.[NEWLINE]agent: Have you changed your child's name recently?[NEWLINE]user: Yes, I have.[NEWLINE]agent: then you have to inform Social Security so that your child can get a corrected card.[NEWLINE]user: Can I use photocopies of the documents required?[NEWLINE]agent: No, only originals or certified copies.[NEWLINE][BOUNDARY][NEWLINE]user: what if the documents I have as proof of my child's name change are not enough to identify him on your records?[NEWLINE]agent: Then you have to provide us a legal document with your child's previous name as shown in our records.[NEWLINE]user: what if I don't have a document with his old name?[NEWLINE]agent: Then, we can accept an unexpired document with your child's new name if it contains enough information to identify your child on our records.[NEWLINE]user: what would be an acceptable document to identify him?"}
{"id": "superseg_train_32", "dialogue": "user: I need to know how I can get a Corrected Card for my son.[NEWLINE]agent: Did you change your son's name because of adoption, court order, or any other reason?[NEWLINE]user: Yes, I changed his last name.[NEWLINE]agent: Ok, great. In order to get a corrected card you need to tell Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: My concern is that I haven't previously established his U.S. citizenship before. What documents do I need to do this?[NEWLINE]agent: We will need to see proof of U.S. citizenship.  Just so that you know, we can only accept certain documents.[NEWLINE]user: Ok. I want to change his name on his Social Security card, do I need certain documents for that?[NEWLINE]agent: Yes, you will need to show us proof of his legal name change or final adoption decree.[NEWLINE]user: Do they need to be original documents?[NEWLINE]agent: Yes, we can only accept certain documents as proof of U.S. citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: What if my son works?"}
{"id": "superseg_train_33", "dialogue": "user: I need to get a corrected card for my son.[NEWLINE]agent: Have you legally changed your son's name?[NEWLINE]user: Yes, his last name has changed.[NEWLINE]agent: Is your son currently working?[NEWLINE]user: No, he doesn't work.[NEWLINE]agent: You are in need of a new card due to a legal name change. Is that correct?[NEWLINE]user: Yes, I'd like to receive a new card, but is it really necessary?[NEWLINE]agent: Yes, because having the wrong name on his card may delay you are your son's tax refund in the future.[NEWLINE][BOUNDARY][NEWLINE]user: I know I shouldn't have waited so long, but my son's name was changed 5 years ago. Will this be an issue in verifying his identity?[NEWLINE]agent: No, there will not be an issue as long as you have an identity document with your son's prior name on it.[NEWLINE]user: What all do I need ot do to change his name on his Social Security card?"}
{"id": "superseg_train_34", "dialogue": "user: I need to know what documents i need because i have a corrected card for a foreign born u.s. citizen child[NEWLINE]agent: Did you legally change your child's name?[NEWLINE]user: Yes i did change it[NEWLINE]agent: Then yes, it is important to tell Social Security so you can get a corrected card[NEWLINE][BOUNDARY][NEWLINE]user: Do i need to show proof of who they are?[NEWLINE]agent: Yes we will need proof of their identity[NEWLINE][BOUNDARY][NEWLINE]user: Do i need to send the original documents?[NEWLINE]agent: Yes, you are required to have the original documents or certified copies[NEWLINE][BOUNDARY][NEWLINE]user: What identification do i need to provide?[NEWLINE]agent: I can tell you what information is required[NEWLINE]user: What if i cannot have all the documents within 10 days?"}
{"id": "superseg_train_35", "dialogue": "user: Hi, I need to change my sons name on his Social Insurance Card. What documents do I need?[NEWLINE]agent: I can help you figure that out. What is his citizenship?[NEWLINE]agent: And have you previously established his citizenship with us before?[NEWLINE]user: He is American, however I have never contacted you before about it.[NEWLINE]agent: We will need to see proof of his U.S. citizenship. We can only accept certain documents for this.[NEWLINE]user: What if I changed my sons name a long time ago and my documentation isn't great?[NEWLINE]agent: We will need to see an identity document in his name before the change. It is ok if it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: Can I present copies of documents?[NEWLINE]agent: Yes, they must be originals, not photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of identity can be used?[NEWLINE]agent: You can present a U.S. driver's license or a state issued identification card.[NEWLINE]user: Ok, not sure I have those? What can be accepted from my son?[NEWLINE]agent: We will accept the child's adoption decree or state driver's ID card.[NEWLINE][BOUNDARY][NEWLINE]user: If we don't tell my sons employer what could happen?"}
{"id": "superseg_train_36", "dialogue": "user: Hi, my daughter Molly was foreign born, but a U.S. Citizen. I need to correct her Social Security card.[NEWLINE]agent: Did you change Molly's name because of adoption or court order?[NEWLINE]user: No, neither of those apply.[NEWLINE]agent: Is Molly employed?[NEWLINE]user: Yes, she is. She works at the library on weekends.[NEWLINE]agent: Great! Make sure that her employer is aware of the correction.[NEWLINE]user: Oh, do we need to tell her employer or does Social Security?[NEWLINE]agent: She will have to tell her employer.[NEWLINE][BOUNDARY][NEWLINE]user: What do we need to do if we change her name on her Social Security card?[NEWLINE]agent: You will need to show us proof of her name change. Some examples of proof would include a final adoption decree.[NEWLINE]user: Do I need anything with her previous name on it?"}
{"id": "superseg_train_37", "dialogue": "user: How do I change information on a card for a foreign born U.S. citizen child?[NEWLINE]agent: For what reason do you want to change the child's name on the card?[NEWLINE]user: I don't need to change her name but something else on the card?[NEWLINE]agent: Is  your child working?[NEWLINE]user: No she is not working.[NEWLINE]agent: Has your child's name been changed?[NEWLINE]user: No she name has not changed.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have all the original documents that are required for the change?[NEWLINE]agent: If you don't have the documents we will ask to see other document eg an employee identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Do documents have to be current?[NEWLINE]agent: Yes we do not accept documents that have expired.[NEWLINE][BOUNDARY][NEWLINE]user: Are there a number of different documents that I will need?"}
{"id": "superseg_train_38", "dialogue": "user: I need a corrected card for a child?[NEWLINE]agent: Is your child a u.s. citizen[NEWLINE]user: no[NEWLINE]agent:  you need to tell Social Security so that your child can get a corrected card[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do or show?[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records[NEWLINE]user: What if the document does not give enough information?[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records if  does not give us enough information to identify your child in our records if you changed your child 's name more than four years ago[NEWLINE]user: What do I need as proof of identity?[NEWLINE]agent: U.S. driver 's license or a ] State - issued non - driver identification card[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to tell my childs employer?[NEWLINE]agent: yes you need to tell your childs employer if your child is working[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't find those documents?"}
{"id": "superseg_train_39", "dialogue": "user: I need to get a corrected card for non-citizen adults[NEWLINE]agent: have you change your name or became a U.S. citizen?[NEWLINE]user: Yes, I changed my name.[NEWLINE]agent: then you have to inform Social Security so they can update your records and issue a new card.[NEWLINE][BOUNDARY][NEWLINE]user: can I use my non-work Social Security number for work?[NEWLINE]agent: no, you can't. If you do we'll inform DHS.[NEWLINE]user: I want to apply for work authorization. I'm legal.[NEWLINE]agent: You can apply for a work authorization either in the Department of Homeland Security DHS, U.S. or in  Citizenship and Immigration Services USCIS and request a Social Security card from the Social Security Administration.[NEWLINE]user: and for F-1 students what documents are needed?[NEWLINE]agent: You'll need to show us the  I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: What I'm legally able to do if I still don't have permission to work."}
{"id": "superseg_train_40", "dialogue": "user: what documents do I need to get a Social Security Card?[NEWLINE]agent: null[NEWLINE]agent: Have you legally change your name?[NEWLINE]user: I did change my name.[NEWLINE]agent: then you should first inform Social Security.[NEWLINE]user: where can I apply for a work authorization?[NEWLINE]agent: You can go to either the Department of Homeland Security DHS, U.S or the Citizenship and Immigration Services USCIS[NEWLINE]user: for F-1 students currently working in curricular practical training what else is needed?[NEWLINE]agent: in that case, the Form I-20 must be provided together with the employment page completed and signed by your school official.[NEWLINE]user: In case I need to give you as an evidence of a legal name change, can I use my old document, with my previous name?[NEWLINE]agent: yes, that would work if you changed your name more than two years ago, four if you are under 18, and your ID is not enough to identify you in our records.[NEWLINE]user: What can I do if DHS did not authorize me to work?"}
{"id": "superseg_train_41", "dialogue": "user: Hello, I want to know about corrected cards for noncitizen adults.[NEWLINE]agent: Have you change your name or became a U.S. citizen?[NEWLINE]user: I did become a U.S. citizen, yes.[NEWLINE]agent: then you should inform Social Security so your records can be updated and you can get issued a new card.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have permission to work.[NEWLINE]agent: As a lawfully admitted noncitizen, you still have many benefits without having a social security number. You can do business with a bank, obatin private health insurance, apply for educational test, etc.[NEWLINE]user: tell me abbout M-1 students.[NEWLINE]agent: for M-1 students, they need to show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status to show their immigration status.[NEWLINE]user: Let me ask you again about what I can do without a social security number. If I need to get a driver's license, can I actually get a social security number?[NEWLINE]agent: no, if that's your only purpose for asking a social security number, then no, you can't.[NEWLINE]user: In case I change my name, do I have to inform my employers?"}
{"id": "superseg_train_42", "dialogue": "user: Hello, I need to correct some information regarding my Social Security Card.[NEWLINE]agent: Yes I'm sure I can help you. Have you changed your name or recently become a U.S. citizen?[NEWLINE]user: Neither of those things, no.[NEWLINE][BOUNDARY][NEWLINE]user: I am a foreign student F-1 and would like to work on campus. Do I need a Social Security Card?[NEWLINE]agent: Yes and you must provide a letter from your designated school official that confirms your identity and   your current school status.[NEWLINE]user: When I am working how would I proceed if I need to change my name?[NEWLINE]agent: You must notify us as well as your employer.[NEWLINE]user: Does the letter from my employer need to have my new name?[NEWLINE]agent: Yes the school official must use the correct name on your status letter.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive a new card with my new name?"}
{"id": "superseg_train_43", "dialogue": "user: Hello I need to change some information on my Social Security card.[NEWLINE]agent: Have you recently changed your name, or become a U.S. citizen?[NEWLINE]user: I am now considered a U.S. citizen.[NEWLINE]agent: Due to the change in your immigration status, Social Security must be notified so we can update our records.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to show?[NEWLINE]agent: To show proof of your new status we only accept the following documents:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240, CRBA[NEWLINE]user: Are there any other documents that I need to show?[NEWLINE]agent: You are also required to show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: Do I need to prove that I'm still a student?[NEWLINE]agent: If you are an F-1 student we need a status letter from your school identifying you as such.[NEWLINE]user: Do I still need to keep my immigration documents?"}
{"id": "superseg_train_44", "dialogue": "user: I would like some help correcting my existing Social Security Card.[NEWLINE]agent: Did you changed your name recently?[NEWLINE]user: No I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: When will I get my new card?[NEWLINE]agent: We will mail your card as soon as your immigration documents have verified and we have all of your information.[NEWLINE][BOUNDARY][NEWLINE]user: If I become a permanent resident do I need to reapply?[NEWLINE]agent: If your immigration status has changed, you will need to notify Social Security so your records can be updated and when necessary, we might issue you a new card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not been approved to work yet by the Department of Homeland Security?[NEWLINE]agent: Your name will be changed on our records but we can not issue you a corrected card.[NEWLINE]user: If I have changed my name but don't have proof how do I proceed?"}
{"id": "superseg_train_45", "dialogue": "user: I want to know how to get a Social Security card. What documents do I need?[NEWLINE]agent: null[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]user: Do I have to give proofs of working?[NEWLINE]agent: Yes, we need to see evidence of your current employment status. You should ask your employer to write a letter and to sign and date it. Or you could use a recent pay slip.[NEWLINE]user: In case I change my name, should I use an ID with my current name or my old ID to you guys?[NEWLINE]agent: If the ID with the current name is not enough to identify you on our records then you have to provide your previous ID with your previous name as shown in our records?[NEWLINE]user: What information should be included in my employer's letter?[NEWLINE]agent: The letter must describe your current job, employment start date, your working hours and your supervisor's name and phone number.[NEWLINE]user: can you tell me now about F-1 students authorized to work in curricular practical training?"}
{"id": "superseg_train_46", "dialogue": "user: Please tell me about corrected cards for noncitizen adults[NEWLINE]agent: Have you change your name, became a U.S. citizen or your immigration status changed?[NEWLINE]user: No, none of those.[NEWLINE][BOUNDARY][NEWLINE]user: I just have some doubts, like what documents would I need to prove my identity.[NEWLINE]agent: Well, you would be asked for your U.S. immigration documents, like the I-551 Permanent Resident Card.[NEWLINE][BOUNDARY][NEWLINE]user: And for F-1 students?[NEWLINE]agent: F-1 students must show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status[NEWLINE][BOUNDARY][NEWLINE]user: what other documents would Social Security ask?[NEWLINE]agent: The I-94 Arrival / Departure Record in an unexpired foreign passport is another accepted document.[NEWLINE][BOUNDARY][NEWLINE]user: What if DHS doesn't authorize me for work after a name change?[NEWLINE]agent: in that case, we can change your name in our records but we can't issue a corrected card.[NEWLINE]user: Can I work even if I'm assigned a non-for-work social security number?"}
{"id": "superseg_train_47", "dialogue": "user: What documents do I need to change my Social Security Card?[NEWLINE]agent: I can help you with that. I assume this is in relation to a name change.[NEWLINE]agent: Have you changed your name because of marriage, divorce or court order?[NEWLINE]user: No, none of that applies.[NEWLINE][BOUNDARY][NEWLINE]user: What documents will I need to change my name?[NEWLINE]agent: We only accept certain documents.[NEWLINE][BOUNDARY][NEWLINE]user: What type of document do I need if I am an international intern?[NEWLINE]agent: You will need to provide a letter from your sponsor. The letter should be on sponsor letterhead with an original signature that authorizes your employment.[NEWLINE]user: What if I don't have permission to work?[NEWLINE]agent: Not sure if you are aware, but lawfully admitted non citizens can get many benefits and services without a Social Security number. For example, you can conduct business with a bank, register for school, and more.[NEWLINE]user: Ok, that is helpful. Does this apply even if DHS did not authorize me to work?"}
{"id": "superseg_train_48", "dialogue": "user: How much would my family receive from Social Security after my death?[NEWLINE]agent: There's a limit but it varies. Generally, it's between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: Is this limit more than the sum of the benefits payable to your family members?[NEWLINE]user: It's not[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse remarries after turning 60?[NEWLINE]agent: if your surviving spouse remarries after turning 60 they would still qualify for the Social Security benefits on your Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I have to earn so my family members get the benefits from Social Security after my death?[NEWLINE]agent: It depends on your age when you die, but nobody needs more than 40 credits and 10 years of work to be eligible for any social security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to calculate how much my family would get if I die right now?[NEWLINE]agent: You can use our online Benefit Calculators for an estimate.[NEWLINE][BOUNDARY][NEWLINE]user: And what if my widow remarries and her current husband is also a Social Security beneficiary with a higher amount on his record?.[NEWLINE]agent: In that case, she should apply to her current husband benefits and the amount she'd get would be a combination of benefits that equals the higher amount.[NEWLINE]user: So it would be recommendable that she applies for her current husband Social Security benefits too."}
{"id": "superseg_train_49", "dialogue": "user: What could do Social Security for my survivor widow when I die?[NEWLINE]agent: There around 5 million widows and widowers receiving social security benefits based on their deceased spouse earning records.[NEWLINE]user: but, how impactful are these benefits for them?[NEWLINE]user: At what age can they receive the benefits?[NEWLINE]agent: they can receive reduced benefits as soon as turning 60 or at full retirement age. And if they are disabled, they can receive the benefits as early as age 50.[NEWLINE][BOUNDARY][NEWLINE]user: What's the maximum amount that my family members can get?[NEWLINE]agent: There's a limit that varies but generally is between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: if the sum of the benefits payable to your family members higher than this limit?[NEWLINE]user: yes, it is.[NEWLINE]agent: then these benefits will be reduced proportionally. The benefits received by disabled family members do not count for this limit.[NEWLINE][BOUNDARY][NEWLINE]user: is there anything else you can tell me about this?[NEWLINE]agent: You should know that there are limits on how much survivors may earn while they receive the benefits.[NEWLINE]user: what if my surviving spouse remarries?"}
{"id": "superseg_train_50", "dialogue": "user: please, give me information about benefits planning for widows.[NEWLINE]agent: there're around five million widows and widowers getting monthly Social Security benefits based on their deceased spouse earnings record.[NEWLINE]user: are the benefits really helpful?[NEWLINE]user: and, how soon could my widow receive start receiving the benefits?[NEWLINE]agent: Particularly for aged women, the benefits help them keep out of poverty.[NEWLINE]agent: In regards to your second question, it depends. Do you want to know about if she does not remarries?[NEWLINE]user: not really.[NEWLINE]agent: and at any age?[NEWLINE]user: yes, tell me about that.[NEWLINE]user: or first tell me about the benefits at old ages.[NEWLINE]agent: ok. For your widow, the benefit could start as soon as she turns 60, getting reduced benefits, or full benefits at the full retirement age. If your widow is disabled she could start getting the benefits at age 50 if her disability started before your death or up to seven years after.[NEWLINE]user: and what if my widow qualifies for her own retirement benefits?[NEWLINE]agent: in that case, she could switch to their own retirement benefits when turning 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: and if she remarries before turning 60?"}
{"id": "superseg_train_51", "dialogue": "user: What Social Security benefits will my divorced husband receive in the event that I die?[NEWLINE]agent: Do you have a divorced spouse?[NEWLINE]user: Yes, my ex-husband.[NEWLINE]agent: In the event that you pass away, your ex-husband could get the same amount of benefits as your widower. This only applies if your marriage lasted 10 years or more.[NEWLINE][BOUNDARY][NEWLINE]user: What if my ex-husband receives more in Social Security than my widower?[NEWLINE]agent: In this case, he would receive a combination of benefits that equal the amount.[NEWLINE]user: What if my ex-husband is entitled to his own retirement benefits?[NEWLINE]agent: He can then switch to his own retirement benefit.[NEWLINE]user: If my widower is receiving benefits from me, what happens when he reaches retirement age?[NEWLINE]agent: Once he reaches retirement, he can switch to his benefits at an unreduced rate.[NEWLINE]user: What happens to their benefits if my widower or ex-husband remarries?[NEWLINE]agent: If they remarry before the age of 60 or age 50, if disabled, he/she is not entitled to surviving spouse benefits while they are married.[NEWLINE][BOUNDARY][NEWLINE]user: How much would my family receive after my passing?"}
{"id": "superseg_train_52", "dialogue": "user: What things should I be aware of as I begin planning for my Social Security benefits?[NEWLINE]agent: The first thing you should know is that there are limits on the amount survivors can earn while they receive benefits from you.[NEWLINE]agent: Is your divorced spouse under the age of 60 and has he/she remarried?[NEWLINE]user: No, he has not remarried.[NEWLINE]user: What if my widower or ex-spouse are eligible for their own retirement benefits?[NEWLINE]agent: This could affect their benefits as a survivor.[NEWLINE]user: What if my widower remarries later and wants to apply for spouse's benefit on their record? What happens if the amount they receive is higher than the benefits they receive on my record?[NEWLINE]agent: In this case, your widower would receive a combination of benefits from you and his new spouse that equals the higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: Can my parent's receive benefits on my record if I've been providing support for them?[NEWLINE]agent: Yes, but you must have provided at least half of their support. Also, your parents can't be eligible to receive retirement benefits higher than they receive from you.[NEWLINE][BOUNDARY][NEWLINE]user: So, if my widower remarries and starts receiving benefits from his new spouse, he will receive benefits from both of us?"}
{"id": "superseg_train_53", "dialogue": "user: I want to know if, when I die, my surviving ex-wife would get any benefits.[NEWLINE]agent: Just for confirmation, you'd left a surviving divorced spouse if you die now?[NEWLINE]user: Well, no, but I'm just curious about it.[NEWLINE]user: And what if I leave a disabled ex-wife getting benefits from my social security records?[NEWLINE]agent: in that case, she wouldn't need to meet the length-of-marriage rule to get the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: and can she switch to her own retirement benefits if she's already getting benefits from my record?[NEWLINE]agent: she can do it when she turns 62 if she qualifies for retirement benefits and her benefits are higher than her surviving ex-wife benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information?[NEWLINE]agent: You can always check our publications.[NEWLINE][BOUNDARY][NEWLINE]user: another thing, what if he remarries before turning 50?"}
{"id": "superseg_train_54", "dialogue": "user: I am looking for information regarding benefits for my widow when I pass on[NEWLINE]agent: Just to let you know, you are not alone in this situation, there are about five million widows and widowers receiving monthly Social Security benefits based on their deceased spouse's earnings record[NEWLINE]agent: Will your wife be relying on benefits based on your earnings should you pass away before her?[NEWLINE]user: Yes, she would[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my spouse remarries? If their future spouse is a Social Security beneficiary and the amount they receive  is more than the widow's benefit on my record, what happens?[NEWLINE]agent: In this instance, your spouse will receive a combination of benefits that equals the higher amount applicable[NEWLINE][BOUNDARY][NEWLINE]user: How do you actually define widows and widowers?[NEWLINE]agent: We define the disability of widows and widower exactly the same as we define disability for workers[NEWLINE][BOUNDARY][NEWLINE]user: What benefits are available for my children after I die?[NEWLINE]agent: Any unmarried children that you have up to the age of 19 if attending elementary or secondary school full time are eligible for receipt of Social Security benefits when you pass away[NEWLINE]agent: Do you need further information in this regard?[NEWLINE]user: Yes, I would like to receive guidance and any further information you may have[NEWLINE]agent: I will refer you to our publication in this matter, all your questions will be answered in this particular bulletin[NEWLINE][BOUNDARY][NEWLINE]user: If my widow is in receipt of benefits after I die and is then entitled to receive benefits in her own right, what happens?"}
{"id": "superseg_train_55", "dialogue": "user: I want to get a social security card for my non-citizen child, what documents do I need?[NEWLINE]agent: for your child, the first thing is to know your child's immigration status[NEWLINE]agent: Do you want to know how to prove your child's immigration status?[NEWLINE]user: Not right now.[NEWLINE]user: What if my son does not have authorization to work from the DHS?[NEWLINE]agent: We can change your son's name if needed but we can't issue a new corrected card, and he can't use a non-work social security number for work purposes.[NEWLINE]user: What if I'm not a U.S. citizen?[NEWLINE]agent: then you'll need to show your current U.S. immigration document from the DHS.[NEWLINE][BOUNDARY][NEWLINE]user: in case my son changes his name, what problems could he get if he doesn't inform Social Security?[NEWLINE]agent: In that case, it could delay yours and your child's tax refund.[NEWLINE][BOUNDARY][NEWLINE]user: what if I can't get some of the documents asked?"}
{"id": "superseg_train_56", "dialogue": "user: I need information about the corrected card for noncitizen children[NEWLINE]agent: Have you changed your child's name?[NEWLINE]user: I haven't[NEWLINE]agent: Is your child working currently?[NEWLINE]user: yes, he is.[NEWLINE]agent: First, just for clarification, you should inform Social Security and the current employer of your child, if his name changes.[NEWLINE][BOUNDARY][NEWLINE]user: what could Social Security ask me in regards to his immigration status?[NEWLINE]agent: social security will ask you for your child's current U.S. immigration document from DHS.[NEWLINE][BOUNDARY][NEWLINE]user: is it really necessary to tell the employer about a name change?[NEWLINE]agent: yes, it is. If you don't, it could lead to delays in your child's and your's tax refund.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm a foreign worker?"}
{"id": "superseg_train_57", "dialogue": "user: I have adopted a child and he has taken my name. How can I correct his Social Security Card?[NEWLINE]agent: If the adoption is legal, then you may change your child 's name.[NEWLINE]user: It hasn't officially gone through yet.[NEWLINE]agent: Is your child employed at the moment?[NEWLINE]user: No he is looking for work though.[NEWLINE]agent: Has the name been legally changed yet? There might be consequences if you omit telling us when the name change goes through.[NEWLINE]user: His name is in the process of being changed but it hasn't gone through yet. Do I need documents for him?[NEWLINE][BOUNDARY][NEWLINE]user: Do I need documents for him in his new name?[NEWLINE]agent: If you possess an unexpired identity document with your child 's new name, that may be acceptable.[NEWLINE]user: I have one but it has expired, is that okay?[NEWLINE]agent: If it is all that you have then we will accept an identity document in your child 's old name.[NEWLINE]user: We are waiting for DHS approval for our family to work, can you still proceed with the name change?"}
{"id": "superseg_train_58", "dialogue": "user: I need to obtain a new card for my son, but he's not a citizen.[NEWLINE]agent: Are you obtaining a new card because of a legal name change?[NEWLINE]user: Yes, his last name has changed due to a court order.[NEWLINE]agent: To obtain a new card with his new legal name, you need to contact Social Security.[NEWLINE]user: He is currently working part time. Do I need to contact his employer?[NEWLINE]agent: Yes. His employer should also be notified of the name change.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter that he is a foreign worker?[NEWLINE]agent: No, but we will need to see his I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing a class of admission permitting work.[NEWLINE]user: What if he's not authorized to work?[NEWLINE]agent: In this case, we can change his name in our records, but he won't be able to receive a new card.[NEWLINE]user: I don't have an identity document with his prior name on it. Can you accept other documents?[NEWLINE]agent: Yes, we may accept an unexpired identity document with his current name on it, as long as we can establish your son's identity in our records.[NEWLINE]user: Will the new card have the same number?"}
{"id": "superseg_train_59", "dialogue": "user: Hello, I need information on amending my child's name on their Social Security Card.[NEWLINE]agent: Have you legally changed your child 's name due to adoption or a court order?[NEWLINE]user: Neither, but he has now taken my current husband's name since our marriage.[NEWLINE]agent: Is your child currently empoyed?[NEWLINE]user: No he is not but would like to work this coming summer.[NEWLINE]agent: It is required for you to inform us of your child 's name change otherwise there might be future consequences.[NEWLINE]user: What consequences?[NEWLINE]agent: The following might occur:A delay in your tax refund or your child 's refundIt might prevent your child 's wages from being posted correctly on their Social Security record which could lower the total of your child 's future Social Security benefits[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and have misplaced his old papers, is that a problem?[NEWLINE]agent: An unexpired identity document in your child 's new name may be accepted, as long as we can properly establish your his identity in our records.[NEWLINE]user: I don't have much in the way of official identity card for him, will a Walmart employee card work?"}
{"id": "superseg_train_60", "dialogue": "user: I want info about corrected cards for noncitizen children.[NEWLINE]agent: Is it due to a legal name change of your child?[NEWLINE]user: No, is not about that.[NEWLINE]agent: Is your child working?[NEWLINE]user: No, he's not currently working.[NEWLINE]agent: You and your child could have some inconveniences if you don't inform about a legal name change. So, just to be sure, have you changed your child's name?[NEWLINE]user: Well, yes I actually have. Didn't thought it was that important.[NEWLINE]agent: You should always inform Social Security about any legal name change because if not it could delay both of you and your child tax refund, and cause some other inconveniences.[NEWLINE]user: what other inconvenience could cause?[NEWLINE]agent: it could also prevent his wage from being posted correctly in his Social Security record, causing to lower his benefits in the future.[NEWLINE][BOUNDARY][NEWLINE]user: what if social security assigns a Social Security number for non-work purposes to my child?"}
{"id": "superseg_train_61", "dialogue": "user: What documents do I need to correct my sons Social Security Card?[NEWLINE]agent: It depends on your sons immigration status.[NEWLINE]agent: You will need to prove your child's U.S. immigration status.[NEWLINE]user: I may have trouble proving his immigration status.[NEWLINE]agent: You will need to show his current immigration document, for example a Form I-551 Lawful Permanent Resident Card or I-766 Employment Authorization Document, EAD, work permit.[NEWLINE]user: So I need original documentation to prove his status?[NEWLINE]agent: Yes you will.[NEWLINE]user: What if my son is an F-1 student?[NEWLINE]agent: We will need to we see his I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: His name was changed 6 years ago.[NEWLINE]agent: You will need to show us a document from before his name was changed. It is ok if it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, what if he doesn't tell his employer?"}
{"id": "superseg_train_62", "dialogue": "user: What documents do I need to get a corrected card for a non citizen child?[NEWLINE]agent: We need original document of their immigration status[NEWLINE]agent: To prove your childs u.s immigration status we need origianl documents. Are these available?[NEWLINE]user: no[NEWLINE]agent: ou must show us your child 's current U.S. immigration document, such as :s  I-551 Lawful Permanent Resident Card or  Machine Readable Immigrant Visa[NEWLINE]user: What is acceptable as a document?[NEWLINE]agent:  I-551 Permanent Resident Card[NEWLINE]user: Do you inform DHS that my child does use it to work?[NEWLINE]agent: we will inform DHS[NEWLINE]user: Are their any special rules that apply?[NEWLINE]agent: When we assigned your child a Social Security number for non - work purposes  special rules apply[NEWLINE]user: I can prove immigration status with what documents?"}
{"id": "superseg_train_63", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: you want to present the documents for the immigration status[NEWLINE]agent: want to test your child's immigration status in the United States?[NEWLINE]user: no[NEWLINE]user: What should I do if I am an F-1 student authorized to work in practical training?[NEWLINE]agent: in that case you must provide us with your Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE][BOUNDARY][NEWLINE]user: that may reduce the amount of my child's future Social Security benefits?[NEWLINE]agent: Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: in that case you can verify your identity with the US Passport[NEWLINE]user: and what evidence of legal work would do?..."}
{"id": "superseg_train_64", "dialogue": "user: I need info about the corrected card for a foreign-born U.S. adult citizen.[NEWLINE]agent: Did you legally change your name?[NEWLINE]user: no, i didn't[NEWLINE]agent: Are you currently working?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Have you not told Social Security about a name change?[NEWLINE]user: No, I didn't change my name.[NEWLINE][BOUNDARY][NEWLINE]user: But if I do, what documents would I need to show you guys?[NEWLINE]agent: You need to show a document that proof your name change. Like a marriage document.[NEWLINE]user: What other documents can I use?[NEWLINE]agent: A divorce decree would be acceptable too.[NEWLINE]user: And what documents are accepted as proof of identity by Social Security?.[NEWLINE]agent: You can use your U.S. driver's license or a state-issued non-driver ID card.[NEWLINE]user: and what if I can't give you a document that contains enough information to identify me on your records?"}
{"id": "superseg_train_65", "dialogue": "user: I've recently changed my last name. How do I go about obtaining a foreign born U.S. citizen Social Security card with my corrected name?[NEWLINE]agent: Have you recently changed your last name due to marriage or divorce?[NEWLINE]user: Yes. I just got married and have taken my husband's last name.[NEWLINE]agent: To obtain a new card, you must first contact Social Security.[NEWLINE]user: Why is contacting Social Security necessary to receive a new Social Security card?[NEWLINE]agent: If you do not contact Social Security to update your name change it could prevent your work wages from being correctly posted to your Social Security record. This could lower the amount of Social Security you receive in the future. It could also cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What all do I need to obtain a new card?[NEWLINE]agent: The documents you need will depend on whether or not you are an established U.S. citizen.[NEWLINE]user: I am a U.S. citizen. What documents will I need?[NEWLINE]agent: If you don't have the documents required, you can use your employee ID card, but it must not be expired and it must include your date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way else I can obtain a card without contacting Social Security?[NEWLINE]agent: No. You must contact Social Security to receive a new Social Security card.[NEWLINE][BOUNDARY][NEWLINE]user: Are the documents that I need different depending on whether I'm a citizen or not?"}
{"id": "superseg_train_66", "dialogue": "user: What documents do I need to obtain a foreign born U.S. citizen Social Security card?[NEWLINE]agent: The documents you need will depend upon your citizenship.[NEWLINE]agent: Are you an established U.S. citizen?[NEWLINE]user: No, I am not.[NEWLINE]agent: In this case, you will need proof of U.S. citizenship.[NEWLINE]user: What do I need to prove my identity to Social Security?[NEWLINE]agent: You will need a U.S. driver's license or a state issued id card.[NEWLINE]user: I just got married and have changed my last name. How do I change it on my new Social Security card?[NEWLINE]agent: You will need a document that shows proof of a legal name change such as a marriage document.[NEWLINE]user: What do I do if I don't have a driver's license or an id card?[NEWLINE]agent: You can use other documents such as an employee id card. However, they must not be expired and must show your name and date of birth or age. We also prefer that it contains a recent photograph of yourself.[NEWLINE]user: Will my new Social Security card have the same number as my previous card?"}
{"id": "superseg_train_67", "dialogue": "user: I am looking for information regarding a Corrected Card for a foreign born US adult citizen[NEWLINE]agent: Has your name been legally changed or is it about to legally change in the near future, because of marriage, divorce, court order or any other reason?[NEWLINE]user: That situation will be occurring very soon[NEWLINE]agent: Firstly, you will need to tell Social Security so that they can issue you with a Corrected Card[NEWLINE][BOUNDARY][NEWLINE]user: I don't have the required documents that are needed for Social Security as identification, what can I do?[NEWLINE]agent: We will request other documentation, this documentation must be current, show your name, date of birth or age and preferably have a recent photograph. An employee identification card would be ideal in this case[NEWLINE]user: Are there any scenarios where the document I provide to show my legal name change is not acceptable?[NEWLINE]agent: If the document you provide does not contain enough information, you will have to produce a document in your prior name. In this instance, we will accept an identity document that has expired[NEWLINE]user: If I don't have an identity document in my prior name, what can I do?[NEWLINE]agent: We can accept an unexpired identity document in your new name, provided we can properly establish your identity from our existing records[NEWLINE]user: What if I have not informed you of my US citizenship?"}
{"id": "superseg_train_68", "dialogue": "user: I'm not quite sure what I need to do to correct my information on my Social Security Card.[NEWLINE]agent: Have you recently changed your name due to the following reasons: marriage, divorce, court order, or any other reason?[NEWLINE]user: Yes I have recently married and have taken my husband's name.[NEWLINE]agent: You will need to inform Social Security in order to get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What types of documents do I need?[NEWLINE]agent: If you haven't already, you will need to prove your citizenship status.[NEWLINE]user: I haven't, how do I do so?[NEWLINE]agent: As proof of U.S. citizenship only certain documents are accepted. These include:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240, CRBA[NEWLINE]user: Do I need other documents?[NEWLINE]agent: We will also need to see your Employee identification card which must be current, not expired and show your name, identifying information such as date of birth or age and preferably a recent photograph[NEWLINE]user: And how do I prove my name change?"}
{"id": "superseg_train_69", "dialogue": "user: I need to get a corrected card. I'm an adult foreign born US citizen.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]agent: are you currently working?[NEWLINE]user: Yes, i'm currently working.[NEWLINE]agent: In case you change your name, inform your employer.[NEWLINE][BOUNDARY][NEWLINE]user: Do I nee to establihs my citizenship with you guys?[NEWLINE]agent: Yes, if you haven't already done so, you need to prove your US citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: In case I change my name, do I have to inform my employer only?[NEWLINE]agent: You'd have to inform your employer and Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I use as proof of citizenship?[NEWLINE]agent: Only certain documents are accepted as proof of U.S. citizenship, like the US passport, Certificate of Naturalization, etc.[NEWLINE]user: In case I change my name, can I use my previous ID as an identity document for the process of getting a corrected card?"}
{"id": "superseg_train_70", "dialogue": "user: I'm a US adult Citizen born in a foreign country, I need to get a corrected card.[NEWLINE]agent: We can help you. have you legally changed your name?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then, in order to get your records updated, you need to tell Social Security so that you can get a corrected card.[NEWLINE]user: Can I use photocopies of any required documents?[NEWLINE]agent: No, only originals or certified copies are accepted.[NEWLINE][BOUNDARY][NEWLINE]user: What are the original documents needed?[NEWLINE]agent: null[NEWLINE]agent: If you haven't established your U.S. citizenship with us, you need to do it.[NEWLINE]user: I haven't.[NEWLINE]agent: You need to provide us with proof of U.S. citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to give any other information if I'm currently working?[NEWLINE]agent: Since you've changed your name, you should also inform this to your employer.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I use as proof of identity?"}
{"id": "superseg_train_71", "dialogue": "user: I would like to change the name on my card, could you help me?[NEWLINE]agent: Has your name been changed legally due to either marriage, divorce, or a court order?[NEWLINE]user: No that is not the case.[NEWLINE]agent: Are you employed at this time?[NEWLINE]user: Yes I am part-time.[NEWLINE]agent: Well you will need to also inform your employer of your change of name.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have an official document to show my new name?[NEWLINE]agent: Well then we will ask to see other documents which not be expired and show your name, date of birth or age and preferably a recent photograph.[NEWLINE]user: What do I need to show if I must change my name on my Social Security card?[NEWLINE]agent: Proof must be shown of your legal name change in the form of a Marriage document.[NEWLINE][BOUNDARY][NEWLINE]user: What if I keep my old name?"}
{"id": "superseg_train_72", "dialogue": "user: What do i need to do to get a corrected Social Security card for someone who is a US citizen but was not born in America[NEWLINE]agent: Was that persons name legally changed?[NEWLINE]user: No it wasn't[NEWLINE]agent: Is that person employed?[NEWLINE]user: No they are not[NEWLINE]agent: Has that person's name been changed?[NEWLINE]user: No it has not[NEWLINE]user: What happens if they have changed their name?[NEWLINE]agent: It is important to notify Social Security of a name change because it may: Prevent your wages from being posted correctly to your Social Security record, which may lower the amount of your future Social Security benefits and it may cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do if i haven't notified Social Security that i am a citizen?"}
{"id": "superseg_train_73", "dialogue": "user: tell me about corrected card for U.S. born adults.[NEWLINE]agent: Did you legally change your name?[NEWLINE]user: no, I didn't[NEWLINE]agent: Are you working?[NEWLINE]user: Yes, I am.[NEWLINE]agent: You should also tell your employer about your name change.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to change my name on my social security card?[NEWLINE]agent: You have to show us proof of your name change.[NEWLINE]user: What if I don't have an ID document with my previous name?[NEWLINE]agent: If we can properly identify you on our records, we can accept an unexpired ID document with your new name.[NEWLINE]user: What documents can I use as proof of my citizenship?[NEWLINE]agent: you can use your U.S. birth certificate or your U.S. passport.[NEWLINE]user: Can I use an old expired ID with my previous name?[NEWLINE]agent: yes, you can if we can use it to identify you on our records.[NEWLINE]user: Are the citizenship documents proofs really needed?"}
{"id": "superseg_train_74", "dialogue": "user: Hello, I want to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: Yes, I have[NEWLINE]agent: then you have to inform Social Security so that you can get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What documents should I give as proof of my citizenship?[NEWLINE]agent: Among the documents accepted as proof of citizenship, there are the U.S. birth certificate and the U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: About my name change, do I have to inform this to Social Security only?[NEWLINE]agent: Well, you should inform your employer too, if you are currently working.[NEWLINE]user: I am currently working, yes.[NEWLINE]agent: then inform both, Social Securtiy and your employer.[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't have some of the documents required?[NEWLINE]agent: In that case, we will ask for some other documents. All the documents must be current and show your identifying information, date of birth and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use notarized copies?"}
{"id": "superseg_train_75", "dialogue": "user: I want to know how to get a corrected card for a U.S. born adult.[NEWLINE]agent: First I need to know if you have changed your name.[NEWLINE]user: No, I haven't[NEWLINE]agent: Are you actively working?[NEWLINE]user: Yes, I'm currently working.[NEWLINE]agent: Well, in case you change your name, you'd have to inform your employer about it.[NEWLINE][BOUNDARY][NEWLINE]user: What should I use as proof of identity?[NEWLINE]agent: You can use your US driver's license or your state-issued non-driver identification card.[NEWLINE]user: What if I changed my name more than two years ago and my current documents are not enough to identify me on your records?[NEWLINE]agent: Then you would need to show us an identity document with your previous name as shown on our records.[NEWLINE]user: Can I use my marriage document as proof of legal name change if I need to?"}
{"id": "superseg_train_76", "dialogue": "user: I want to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]agent: Are you currently working?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In case you change your name, you should inform your employer.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to change my name on my Social Security card?[NEWLINE]agent: You have to prove your legal name change. You'll need to provide any document that proves that you legally changed your name[NEWLINE]user: What documents are accepted as proof of identity?[NEWLINE]agent: Acceptable documents have to be current and show your name, identifying information, date of birth and a recent photograph.[NEWLINE]user: Please, give me some examples of acceptable documents."}
{"id": "superseg_train_77", "dialogue": "user: What do I need to show to get a Social Security Card?[NEWLINE]agent: You must provide proof if you are a U.S. citizen.[NEWLINE]agent: Have you already confirmed your citizenship status with us?[NEWLINE]user: No I haven't.[NEWLINE]user: I have passport or driver's license at the moment, how do I proceed?[NEWLINE]agent: If that is the case, a valid employee identification card might be accepted as long as it is not expired and it shows your name, identifying information like date of birth or age and preferably a recent photograph of you.[NEWLINE]user: Are there other cards that I can prove my status with?[NEWLINE]agent: Yes a U.S. driver 's license or other state - issued non - driver identification card is acceptable.[NEWLINE]user: What if I require a name change on my Social Security card?[NEWLINE]agent: In that case, you must show us proof of your legal name change like with an official marriage document.[NEWLINE][BOUNDARY][NEWLINE]user: Will this name change be registered for all government departments?"}
{"id": "superseg_train_78", "dialogue": "user: I need to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: No sir, I haven't[NEWLINE]agent: Are you currently working?[NEWLINE]user: I'm not[NEWLINE]agent: You could have inconveniences if you don't tell us about a legal name change.[NEWLINE]user: I'm aware of that.[NEWLINE]agent: Just in case, you must know that it could prevent your wages from being assigned correctly to your Social Security record, and this could lower the amount of your future Social Security benefits. It could also cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What I want to know now is, I haven't established my U.S. citizenship with Social Security yet, what should I do now?.[NEWLINE]agent: We need to see documents that prove your citizenship. You can use your US birth certificate or US passport as proof.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use photocopies of the documents asked?"}
{"id": "superseg_train_79", "dialogue": "user: Hi, I am trying to figure out how to get a Social Security card corrected.[NEWLINE]agent: No problem, are you a U.S. born adult that changed your name because of marriage, divorce, court order, or other reasons?[NEWLINE]user: Yes, I got married.[NEWLINE]agent: Congratulations on your marriage! You will need to tell Social Security to get a corrected card.[NEWLINE]user: What happens if I didn't tell you of my name change?[NEWLINE]agent: If you didn't tell us, it may prevent your wages from being posted and may cause delays when filing your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I better get on it then. What documents do I need?[NEWLINE]agent: We will ask to see some documents, that must not be expired and must show your name, date of birth and a recent photograph. Like an employee identification card.[NEWLINE]user: What about a US driver's license or a state identification card?[NEWLINE]agent: Yes, those work fine.[NEWLINE]user: Will I also need proof of name change? Like a marriage document."}
{"id": "superseg_train_80", "dialogue": "user: Hello, I want to know about the retirement plan.[NEWLINE]agent: Do you want to know about the online calculator for retirement benefits?[NEWLINE]user: Yes, please, tell me more.[NEWLINE]agent: Basically, the calculator allows you to estimate your Social Security benefit.[NEWLINE]user: So it's just to get an estimate? how can I get a more precise result?[NEWLINE]agent: Yes, for a more precise result you can use the Detailed Calculator.[NEWLINE]user: and what if I qualify for benefits as a survivor?[NEWLINE]agent: In that case, the age at which you get the retirement benefits may be different. I mean, your full retirement age.[NEWLINE]user: Does it make any difference in the results if my birthday is on January 1st?[NEWLINE]agent: for January 1st birthdays, the benefits are calculated as if your birthday was in the previous year.[NEWLINE]user: How do I use the Detailed Calculator?"}
{"id": "superseg_train_81", "dialogue": "user: I am looking to calculate my benefits planner for my retirement, what do I do?[NEWLINE]agent: Have you seen our Online Calculator (WEP Version)?[NEWLINE]user: Yes I have seen it before[NEWLINE]agent: This calculator allows you to estimate your Social Security benefit[NEWLINE]agent: Does that calculator provide me with the most accurate estimates?[NEWLINE]user: I don't need the most accurate estimates at the moment[NEWLINE]user: Is the Online Calculator continuously updated with the most recent information?[NEWLINE]agent: This Online Calculator is updated periodically with any benefit increases, so it is not the most up to date that you could use[NEWLINE]user: Does it matter, for benefit calculation purposes, if my birthday is January 1st?[NEWLINE]agent: If this is your birthday, we calculate your benefit as if your birthday was in the previous year[NEWLINE]user: What information needs to be entered onto the detailed calculator?[NEWLINE]agent: All your past earnings need to be entered[NEWLINE]user: Is the fact that my birthday is January 1st an advantage or disadvantage when it comes to calculating my benefits for retirement?[NEWLINE]agent: Because of your birth date, we calculate your benefit as if your birthday was in the previous year[NEWLINE]user: What happens if I qualify for benefits as a Survivor, is this taken into account?"}
{"id": "superseg_train_82", "dialogue": "user: I would like help getting a planner for my retirement benefits.[NEWLINE]agent: Are you looking for an online calculator?[NEWLINE]user: Yes that is what i am looking for[NEWLINE]agent: Yes, i can show you the online calculator that allows you to estimate your Social Security benefits[NEWLINE]agent: Are you looking for the most up to date estimates given your situation?[NEWLINE]user: Yes, that is what i want[NEWLINE]agent: Great, the detailed calculator will give you that information[NEWLINE]user: Will that calculator be updated when benefits are increased or adjusted?[NEWLINE]agent: Yes, the calculator adjusts periodically so that you are getting accurate totals[NEWLINE]user: Can you help me find out if i qualify for survivor benefits?[NEWLINE]agent: Yes, i can help you with that, but be aware the retirement age for survivor benefits may be different than for your retirement benefits[NEWLINE]user: How is it affected if my birthday is on January 1st?"}
{"id": "superseg_train_83", "dialogue": "user: I need help with planning my retirement benefits.[NEWLINE]agent: Would you be interested in using our online calculator?[NEWLINE]user: No, I'm not sure what that is.[NEWLINE]user: How accurate is this calculator? Does it calculate benefit increases?[NEWLINE]agent: Yes, our calculator is updated regularly with new benefit increases.[NEWLINE]user: I want it to be as accurate as possible, do you have any other tools that can help me?[NEWLINE]agent: Yes, we do. Our Detailed Calculator will ensure that you are given the most accurate estimates.[NEWLINE]user: How do I use it?[NEWLINE]agent: First, you will need to enter all your past earnings.[NEWLINE]user: This is for the Detailed Calculator, am I right?"}
{"id": "superseg_train_84", "dialogue": "user: Hi, I need some help planning for retirement.[NEWLINE]agent: I can help you with that. Have you hear of our WEP Version online calculator?[NEWLINE]user: That is one of the things that I need help with, I am unsure what to do with it.[NEWLINE]agent: The calculator allows you to estimate your Social Security benefits.[NEWLINE]agent: Do you need the most accurate estimates?[NEWLINE]user: No, general estimates are ok.[NEWLINE]user: How do I figure out if I qualify for benefits as a survivor?[NEWLINE]agent: Your full retirement age for survivors benefits may be different.[NEWLINE]user: What if my birthday is on January 1st?[NEWLINE]agent: In that case we figure your benefit as if your birthday was in the previous year.[NEWLINE]user: Is the online calculator updated?"}
{"id": "superseg_train_85", "dialogue": "user: Hello, is there any tool that can help me calculate my retirement benefits?[NEWLINE]agent: We have an Online Calculator. Want to know about it?[NEWLINE]user: Yes, please.[NEWLINE]agent: The Online Calculator is a tool used to help you estimate your social security benefits.[NEWLINE]agent: But there's another calculator that can give you a more accurate estimate if you need to.[NEWLINE]user: I think the online calculator is enough for what I want to do.[NEWLINE]user: If I also qualify for the Survivor benefits would that affect my retirement benefits?[NEWLINE]agent: yes, your full retirement benefits may be different.[NEWLINE]user: Is there something I need to be aware of when using the calculator? like about my age or something like that.[NEWLINE]agent: The only thing about age or, to be more precise, about your birthday is that if your birthday is on January 1st then the calculator will figure your benefit as if your birthday was in the previous year.[NEWLINE]user: How up to date is the calculator?[NEWLINE]agent: It is updated regularly with new benefit increases and other benefit amounts.[NEWLINE]user: and about privacy, is my data stored in the online calculator?"}
{"id": "superseg_train_86", "dialogue": "user: Hello, I need some help regarding retirement benefits planning.[NEWLINE]agent: Are you looking for the online calculator to help with your retirement planning?[NEWLINE]user: No, I do not need the online calculator.[NEWLINE]user: Is the online calculator ever updated?[NEWLINE]agent: Yes, we periodically update the calculator to reflect benefit increases and other benefit amounts.[NEWLINE]user: Should I include past earnings or just what I presently make?[NEWLINE]agent: Yes, you need to enter all of your past earnings where it is indicated online.[NEWLINE]user: Can I use the online calculator to estimate my social security benefits?[NEWLINE]agent: Yes, you can, but for a more accurate number you should use the Detailed Calculator.[NEWLINE]user: If my birthday is on January 1st, when will my benefits be started from?[NEWLINE]agent: If your birthday is on January 1st, we figure your benefit as if your birthday was in the previous year.[NEWLINE]user: Which calculator shows the most accurate estimates?"}
{"id": "superseg_train_87", "dialogue": "user: Goof afternoon. I'm needing some inside information about retirement planning[NEWLINE]agent: Is the information you need related to the online calculator?[NEWLINE]user: Indeed, it is.[NEWLINE]agent: Very well. That calculator allows you to estimate your social security benefit.[NEWLINE]agent: Are you looking for an accurate estimate?[NEWLINE]user: No, not specifically.[NEWLINE]user: Do you know if i won't have any problems with my birthday day, because i was born on January 1st?[NEWLINE]agent: Not necessarily. The system will just proceed to figure out your benefit as if your birthday was in the previous year.[NEWLINE]user: Uh-hu, i see. Say what about if i qualify as a survivor, that could affect something?[NEWLINE]agent: It could, yes. In that case, your full retirement age for survivor benefits may change.[NEWLINE]user: Ok, ok. Going back to the calculator, i which proportion should i enter my earnings on that tool?"}
{"id": "superseg_train_88", "dialogue": "user: I need to know what original documents I need to get my social security card.[NEWLINE]agent: null[NEWLINE]agent: Can you get your foreign birth certificate?[NEWLINE]user: I don't think I can.[NEWLINE]user: what if I can't get some of the documents I'm asked for?[NEWLINE]agent: For any document you don't have or can't get within 10 days, we'll ask you for some other document. Any document submitted must have your name, your birth date, identifying information and a recent photograph.[NEWLINE]user: In my case, I  lived abroad for quite some time. Do I need to do something else?[NEWLINE]agent: You can show any document that proves you lived abroad for a long time and you don't have a social security number. You could use your previous or current passport, school or employment records, etc.[NEWLINE]user: and for children, do they have to attend personally when asking for a social security number?[NEWLINE]agent: If they are older than 12, yes they have to be present during the interview.[NEWLINE]user: and if I have lived in the US what other information do I need to give?[NEWLINE]agent: You could be asked for information about the schools you attended or copies of tax records that'd show that you don't have a social security number.[NEWLINE][BOUNDARY][NEWLINE]user: Now, for adults wanting to get the card for the first time as foreign-born citizens?"}
{"id": "superseg_train_89", "dialogue": "user: What original documents are needed to get a Social Security Card for a Foreign born US Adult Citizen?[NEWLINE]agent: To begin with, we need to establish your citizenship[NEWLINE]agent: Do you have your foreign birth certificate to hand or can you get it within 10 days?[NEWLINE]user: No, I don't have it to hand and will not be able to get within 10 days[NEWLINE]user: If that is the case, we will need to get other documentation, which has to be in date, shows your name or identifying information, shows your date of birth or age and preferably has a recent photograph[NEWLINE]agent: One example of documentation containing the above information is an employee identification card[NEWLINE]user: What happens if I have lived in the United States and am applying for an original Social Security number?[NEWLINE]agent: In this instance, you may be asked about schools you attended, or we may ask you to provide copies of your tax records. These would show that you were never assigned a Social Security number[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for specific information regarding applying for an original Social Security Card for a Foreign born US Adult Citizen[NEWLINE]agent: There is important information in this regard that must be followed closely[NEWLINE]user: What documentation is needed?"}
{"id": "superseg_train_90", "dialogue": "user: What documents do I need to obtain my original Social Security card?[NEWLINE]agent: The documentation that you will need will depend upon your citizenship.[NEWLINE]agent: Are you a U.S. citizen?[NEWLINE]user: I'm a U.S. citizen.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my replacement card?[NEWLINE]agent: Before we discuss the documents you will need, it's important that I explain the requirements for these documents.[NEWLINE][BOUNDARY][NEWLINE]user: I don't need to know that. I just want to know what documents I will need and what happens if I don't have a specific document?[NEWLINE]agent: If you don't have a specific document, there are other documents that you can use. However, these documents must not be expired. They also need to show your name and your date of birth or age. We also prefer that it contains a recent photograph.[NEWLINE]user: Okay. What documents will I need?[NEWLINE]agent: There are only certain documents that we can use for verifying your U.S. citizenship, like your U.S. passport.[NEWLINE]user: I don't have a passport and have lived in the U.S. for many years. What else can I use?[NEWLINE]agent: In this case, you may be asked to submit copies of your tax records that show you were never given a Social Security number, or information about schools that you've attended.[NEWLINE][BOUNDARY][NEWLINE]user: Will you accept photocopies of the documents I need?"}
{"id": "superseg_train_91", "dialogue": "user: can you tell me some of the original documents needed to get a social security card?[NEWLINE]agent: first, you need to prove your citizenship.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: I don't, I lost it.[NEWLINE]user: Can I use my driver's license as proof of identity?[NEWLINE]agent: Yes, you can if it is a U.S. driver's license.[NEWLINE]user: And what about expired IDs?[NEWLINE]agent: The documents used as proof of identity must be current, not expired.[NEWLINE]user: In my case, I lived in the USA for a long time now but it's my first time asking for a social security number.[NEWLINE]agent: for your case, you'll need to prove that you have never been assigned a social security number. You can do this by providing records about the schools you attended, tax records or something similar.[NEWLINE]user: about the original documents, please give me some examples of the documents needed.[NEWLINE]agent: One of the most important original documents required is the U.S. passport.[NEWLINE]user: Ok, and what would be asked for those that lived in another country for a long time?"}
{"id": "superseg_train_92", "dialogue": "user: What documents do I need to get a Social Security Card if I am a foreign born U.S. Citizen?[NEWLINE]agent: We will need some proof of citizenship.[NEWLINE]agent: Do you have your foreign birth certificate?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: What other documents can I use?[NEWLINE]agent: It is important that the documents that you produce are original or copies certified by the agency that issued them.[NEWLINE]user: So you will not accept a notarized copy?[NEWLINE]agent: Correct, we will not.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can'y produce the preferred documents?[NEWLINE]agent: We will ask to see other documents such as an Employee identification card.[NEWLINE]user: What proof of identity would Social Security like to see?"}
{"id": "superseg_train_93", "dialogue": "user: Hi. I'd like to get a social security card. I was born an American citizen outside the US. What do I need?[NEWLINE]agent: Are you an American citizen?[NEWLINE]agent: We will need documents. Do you have your foreign birth certificate?[NEWLINE]user: I am not sure. What do I do if I can't find it?[NEWLINE]agent: You can submit your passport or possibly documentation from DHS that proves your age.[NEWLINE][BOUNDARY][NEWLINE]user: I can do that. Is this how I get an original social security card for a foreign born US citizen?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to attend an in person interview?[NEWLINE]agent: Yes, there is a required in person interview. You will need to show that you do not have a Social security number.[NEWLINE]user: I do not have one. I have lived in the US, and I am just now trying to get a social security number.[NEWLINE]agent: Okay, we may need to ask for background on the schools you attended.[NEWLINE]user: What if I lived outside of the US for a long time?"}
{"id": "superseg_train_94", "dialogue": "user: Hi. I was wondering if you can help me with something, i going to apply for a SSN card, and was told i would need some documents, is that right?.[NEWLINE]agent: That is correct. Those documents involve to prove your citizenship, you U.S citizenship.[NEWLINE]agent: Do you have the documents, or not?[NEWLINE]user: No, no, i don't have'em[NEWLINE]user: Am, this i think i know the answer but i've been living outside of the U.S for long time, what would need then?[NEWLINE]agent: Well, in those cases, you would need a current or previous passport, school or employment records and any other records that show your long term stay outside the U.S. That would help to show us that you don't have a SS number.[NEWLINE]user: So i have a broad option, isnt? Any document will do it, always it can show a proof of my residence outside?[NEWLINE]agent: Outside U.S, yes. But remember those documents must be original.[NEWLINE]user: Okey dokey. Oh, i have a child who is 13, he can apply for his SSN card online too?[NEWLINE]agent: Sorry, but no. Any individual of age 12 or older must appear in person for an interview. In the same fashion, he'll need to prove tat he doesn't have any SS number.[NEWLINE]user: Ok, i'll have to take previsions on that. A last question, what if i don't have one of those documents you mentioned before?"}
{"id": "superseg_train_95", "dialogue": "user: What documents do I need to apply for a SS non U.s. Citizen adult?[NEWLINE]agent: Did you mean Foreign born U.S. Citizen adult?[NEWLINE]agent: Do you have proof of U.s. citizenship?[NEWLINE]user: yes[NEWLINE]agent: We consider other documents such as your passport or a document issued by the Department of Homeland Security DHS as evidence of your age.[NEWLINE]user: Do you have example doucmentsI can view?[NEWLINE]agent:  a current or previous passport  or school and/or employment records are some examples we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number  or[NEWLINE]user: What if I have lived outside the United States?[NEWLINE]agent: and any other record that would show long - term residence outside the United States could be used to show you do not have a Social Security number[NEWLINE][BOUNDARY][NEWLINE]user: I need an original card[NEWLINE]agent: yes that is important[NEWLINE][BOUNDARY][NEWLINE]user: What can I show for proof of identity"}
{"id": "superseg_train_96", "dialogue": "user: I would like to apply for a Social Security Card for my child, what documents do I need to submit?[NEWLINE]agent: First off you must prove your child's citizenship.[NEWLINE]agent: Do you possess a U.S.- State - Issued birth certificate that recorded your child's birth before age 5?[NEWLINE]user: Yes I have it.[NEWLINE]agent: Well you must submit this document.[NEWLINE]user: If I don't have it what happens?[NEWLINE]agent: In that event, we may consider other documents, such as your child 's passport, as proof of age.[NEWLINE]user: Do I need to prove that he lived in the Untied States?[NEWLINE]agent: We may ask you for information about schools he went to.[NEWLINE]user: What i.d.do I need to show?[NEWLINE]agent: You must provide us with either a U.S. driver 's license or a State - issued non - driver identification card.[NEWLINE]user: Do I need to bring him to your offices?"}
{"id": "superseg_train_97", "dialogue": "user: Hello, how do I proceed to obtain a Social Security Card for my kid?[NEWLINE]agent: You require proof that your child is a U.S. citizen.[NEWLINE]agent: Do you possess a U.S.- State - Issued birth certificate that recorded his or her birth before age 5?[NEWLINE]user: Yes I have that somewhere.[NEWLINE]agent: Well then you must present it to Social Security.[NEWLINE]user: What if I can't find it or it's lost?[NEWLINE]agent: In that eventuality we can consider other documents, like your child 's passport as proof of his or her age.[NEWLINE]user: He never had a social security card, do I need to prove that?[NEWLINE]agent: Yes we need evidence through documentation of that fact.[NEWLINE]user: What if I don't have his passport?[NEWLINE]agent: Other documents that might be accepted include a State - issued non - driver 's identification card or an Adoption decree.[NEWLINE]user: Is a passport just as good as a birth certificate for proof of how old he is?"}
{"id": "superseg_train_98", "dialogue": "user: What documentation is required to get an original Social Security Card for a US born child?[NEWLINE]agent: We will need to initially establish citizenship for your child[NEWLINE]agent: Has your child got or can they obtain a US state-issued birth certificate that has recorded his/her birth before the age of 5?[NEWLINE]user: Yes, they have[NEWLINE]agent: You must then submit this document to us[NEWLINE]user: What if I don't have a US state-issued birth certificate for my child?[NEWLINE]agent: We can use your child's passport to determine their age[NEWLINE]user: What is the process for a child applying for a Social Security Card?[NEWLINE]agent: Everyone over the age of 12 must appear in person for an interview. We need to see proof that your child does not have a Social Security number. There are examples given of documents that you can use to prove a Social Security number was never assigned[NEWLINE]user: What documents are needed if my child has lived in the United States and is applying for an original Social Security number?[NEWLINE]agent: We will ask for your child's school records or any tax records that would show your child was never assigned a Social Security number[NEWLINE]user: What type of document is needed by me as identification?"}
{"id": "superseg_train_99", "dialogue": "user: How do I obtain an original social security card for a child born in the U.S.?[NEWLINE]agent: It is important that you have the proper documentation to get started.[NEWLINE]agent: Are you able to verify the child's birth record?[NEWLINE]user: No, I don't have that documentation in my possession.[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need in order to get my child's social security card?[NEWLINE]agent: You would need documents that verify proof of citizenship.[NEWLINE]user: Can I use their U.S. state issued birth certificate as proof of citizenship?[NEWLINE]agent: Yes, that is a valid form you must submit as long as it shows their birth before age 5.[NEWLINE]user: What happens if I can't find their U.S. state issued birth certificate?[NEWLINE]agent: If you don't have this in your possession will need to see other documentation such as the child's passport to prove their age.[NEWLINE]user: Can I use a birth certificate as proof of identity for my child?[NEWLINE]agent: No, social security needs more than a date of birth to verify their identity.[NEWLINE][BOUNDARY][NEWLINE]user: What exceptions are made for verifying birth records to obtain social security for my child?"}
{"id": "superseg_train_100", "dialogue": "user: I need an original card for a US born child.[NEWLINE]agent: Yes that is an important document that you need.[NEWLINE]agent: Do you have that?[NEWLINE]user: No I don't.[NEWLINE]user: Why do I need that?[NEWLINE]agent: Social Security must verify a birth record for all US born applicants.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: You must submit a US birth certificate or US passport.[NEWLINE]user: Can your child just have a birth certificate for everything?[NEWLINE]agent: No, you cannot use a birth certificate for proof of identity.[NEWLINE]user: How do you submit it?"}
{"id": "superseg_train_101", "dialogue": "user: Hi, i was told to use this. I'm looking for information for getting a SSN for a U.S bron child, please.[NEWLINE]agent: Sure, no problem. If you are going to apply, you must know that Social Security must verify a birth record for all U.S born applicants for an original SSN.[NEWLINE]agent: Have you verified a birth record?[NEWLINE]user: No, i've not.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose i need a birth certificate in order to do that, right? what if a don't have that document?[NEWLINE]agent: Don't worry. If that scenario shows up, we can accept some other document, such as a state issued non-driver identification card or an Adoption Decree.[NEWLINE]user: Good, that great to know it. Um, what can you tell me about the age issue?[NEWLINE]agent: In that matter, it will depend on your child's age. If you have proof of its age before 5, you must submit that document. If not, we can accept other documents to prove this. If your child is over 12, needs to come to the office.[NEWLINE][BOUNDARY][NEWLINE]user: Can i submit copies, i mean, photocopies or notarized copies of documents to you?[NEWLINE]agent: Sorry, but no. Any document you submit must be originals. In case to be copies, they must be certified by the issuing agency.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And what happens if my child has been living outside U.S?[NEWLINE]agent: Ok. In that case, any document that proves his/her long term residency outside U.S, such as passport or school record, can be used as proof.[NEWLINE][BOUNDARY][NEWLINE]user: I was told a child in process of adoption can get a SSN before its adoption is complete? is that right?"}
{"id": "superseg_train_102", "dialogue": "user: I need to get my kid his first social security card. He's born in the US.[NEWLINE]agent: First, you should provide Social Security the birth record of your son to prove he's born in the U.S.[NEWLINE]agent: just so you know...[NEWLINE]user: Yes?[NEWLINE]agent: Social Security will contact the office that issued your son's birth record to verify it.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a state-issued birth record of my son?[NEWLINE]agent: Other documents, like his passport, can be used to prove your son's age.[NEWLINE][BOUNDARY][NEWLINE]user: Since the process can take some time, is there a way to claim my child for tax purposes until the process is completed?[NEWLINE]agent: Yes, you can contact the Internal Revenue Service and ask them for the form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE][BOUNDARY][NEWLINE]user: My kid lived outside the States for quite some time, what can I use as proof that he has never gotten a social security number?[NEWLINE]agent: You can use his passport or any record that shows he lived in another country. It could be school records or employment records.[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to the need for providing a birth certificate for U.S. born children?"}
{"id": "superseg_train_103", "dialogue": "user: I need a Social Security card for my kid that was born here in the states.[NEWLINE]agent: Social Security must verify a birth record for all U.S.- born applicants who apply for an original Social Security number.[NEWLINE]agent: Can you verify a birth record for your child?[NEWLINE]user: Yes, I think I can but what specifically will I need so that I verify it[NEWLINE]agent: To verify a birth record,Social Security will contact the office that issued it.[NEWLINE][BOUNDARY][NEWLINE]user: so I need a birth certificate? and what if I can't get one?[NEWLINE]agent: we can consider other documents, such as your child 's passport, to prove his or her age.[NEWLINE]user: And what other things will I need?[NEWLINE]agent: You will need documents that proof your child 's identity. We may also accept the child's : State - issued non - driver 's identification card ; or Adoption decree ;[NEWLINE][BOUNDARY][NEWLINE]user: What if I applied for a Social Security number at the hospital already?[NEWLINE]agent:  Social Security must verify a birth record for all U.S.- born applicants who apply for an original Social Security number.An exception is made for a parent who applies for a baby 's Social Security number at the hospital when the baby is born.[NEWLINE][BOUNDARY][NEWLINE]user: and I also need my kid's birth certificate along with those things?"}
{"id": "superseg_train_104", "dialogue": "user: I am looking for information regarding a replacement Social Security card for a Noncitizen adult, how do I go about this?[NEWLINE]agent: You can get a replacement card for free if your existing card has been lost or stolen. You may not need a replacement, as it's your Social Security number that is important and if you know this number, you won't need a replacement[NEWLINE]user: What do I do in the instance that I do not have permission to work but I need a Social Security number for other purposes?[NEWLINE]agent: I will refer you to the \"If you do not have permission to work\" section on the website[NEWLINE][BOUNDARY][NEWLINE]user: What original documents are required top get a Social Security Card?[NEWLINE]agent: Firstly, we need to establish your immigration status[NEWLINE]agent: Are you a US immigrant?[NEWLINE]user: Yes I am[NEWLINE]agent: In this case, you must prove this to us by showing your current US immigration documents[NEWLINE]user: How do I get a Social Security card if I am a J-1 student, student intern or an international visitor?[NEWLINE]agent: For this example, you will be required to provide a letter from your sponsor. This letter will need to be on a letterhead, with the original signature of your sponsor which authorizes your employment[NEWLINE]user: Can I use a Social Security number that has been assigned to me for non-work purposes to work?"}
{"id": "superseg_train_105", "dialogue": "user: Hi, I need to replace my Social Security Card.[NEWLINE]agent: I can help you with that. You can replace your card for free if it is lost or stolen, however if you know your Social Security number you may not need to get a replacement card.[NEWLINE]agent: Do you need a Social Security number for reasons that do not relate to not having permission to work?[NEWLINE]user: No, not an issue for me.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a card to register for school?[NEWLINE]agent: No, you don't need a Social Security card to register for school.[NEWLINE]user: But, what if I am an F-1 student authorized to work in curricular practical training?[NEWLINE]agent: You will need to provide us your Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE]user: What if I use it to work?[NEWLINE]agent: If you use it to work, we will inform DHS.[NEWLINE]user: What documents do I need to provide to prove my US immigration status?"}
{"id": "superseg_train_106", "dialogue": "user: Hello? Please, i'm a non citizen adult and i'm looking to get a replacement for a SSN card. Can i apply? Need documents for that?[NEWLINE]agent: Hi. Indeed, you can apply. As immigrant, first thing to do is to prove your immigration status to us. As such, you must present your current immigration document.[NEWLINE]agent: Can you prove your U.S immigration status?[NEWLINE]user: Yeah, i can prove that, i have the proper documentation.[NEWLINE]agent: Perfect. Then you must show us one of the next documents: Form I-551 Immigrant Visa or I-766 EAD work permit.[NEWLINE]user: No problem. I can do that. Please, i want to know something. All non citizens can apply for a SSN?[NEWLINE]agent: Sorry, but that would be a no. Just those non citizens who have work permit from DHS can apply for a Social security number.[NEWLINE]user: I see. And what about if i'm a foreign worker? Can i apply too?[NEWLINE]agent: If that's the case. You'll just need to show us form I-94, Arrival or Departure Record or the admission stamp in your valid foreign passport showing a class of admission permitting to work. In some cases, workers must show form I-766 from DHS.[NEWLINE]user: Um, ok, thanks. Just to be sure about an earlier point, only non citizens with work permit can apply for SSN, correct?[NEWLINE]agent: That's correct. Only those with work permit from DHS can apply.[NEWLINE]user: Thanks. Look, i don't have this condition, but i wanted to know what i would need to show in case i need a social security number with tax purposes?[NEWLINE]agent: Sure, i can give you that information. If you have that case, you can apply for an individual Taxpayer identification number from the U.S IRS. You need to call the IRS toll free number to get more info.[NEWLINE]user: Ok, got it. Last question, what about if i'm a student?"}
{"id": "superseg_train_107", "dialogue": "user: What documents I need to get a social security card[NEWLINE]agent: You must prove your immigrations status with an original document[NEWLINE]user: How do I prove my status?[NEWLINE]agent: You must show current immigration documents  such as Form l-551 lawful permanent resident card or employment authorization document, work permit[NEWLINE]user: How do I prove immigration status[NEWLINE]agent: You must show current immigration documents such as Form l-551 lawful permanent resident card or employment authorization document, work permit[NEWLINE]agent: Are you a F-1 or M-1 student?[NEWLINE]user: How do I prove F-1 or M-1 student eligiblility[NEWLINE]agent: your must show us your 1-20 certificate of eligiblity for nonimmigrant studen status[NEWLINE]user: Can I get services without a social security number[NEWLINE]agent: you can get many benifits and services without a social security nuber such as to conduct business with a bank, register for school, private health insurance, educational test, apply for school lunch programs of apply for subsidized housing[NEWLINE]user: Where would a bring my documents?"}
{"id": "superseg_train_108", "dialogue": "user: Yeah, i need help. I want to know about the process to replace a SSN card, please. I'm a non citizen adult.[NEWLINE]agent: No problem. You can do that, in case your current SSN card got lost or stolen, free of charge. But, what is really important for you is to know your SS number. If you do know that, then you don't need to get a card replacement.[NEWLINE]agent: Are you in need of that replacement with work purpose or for other reasons?[NEWLINE]user: No, i'm not in need of the card for any of that. Just wanted to know about the replacement process[NEWLINE][BOUNDARY][NEWLINE]user: Let's say i don't have permission to work. Can i still apply for a social security number?[NEWLINE]agent: Sure. If you are in that scenario, you can still apply for a SSN under certain circumstances, such as requested for a federal or local law in order to get some assistance benefit.[NEWLINE]user: I see, thanks. And being a non citizen, what documents i would need to apply, please?[NEWLINE]agent: Well, you'll need to show you current inmigration document, as specific as it get, you need Form I-551, Immigrant Visa and I-766, EAD or work permit.[NEWLINE]user: You said before, a federal law could require me to provide a SSN in order to get some benefit, right?[NEWLINE]agent: That's correct. Some government benefits or services, requires from you to provide a SSN. That's regulated by federal or local law.[NEWLINE]user: Good to know that. Say, what about those are students?Do they need to present some permit?"}
{"id": "superseg_train_109", "dialogue": "user: How can I get a replacement social security card for a noncitizen adult?[NEWLINE]agent: Iyou can replace your social security card for free if lost or stolen. Do you Know your social security number?[NEWLINE]agent: Do you have permission to work but need a number for other reasons?[NEWLINE]user: Do I need permission to work to replace my card[NEWLINE]agent: Only noncitizens who have permission to work can apply for a social security number[NEWLINE]user: What if I know my number do I need a new one[NEWLINE]agent: If you have permission to work if you know your number you do not have to apply for a new one[NEWLINE]user: What about if I have a name change[NEWLINE]agent: legal name changes do not count toward limits[NEWLINE][BOUNDARY][NEWLINE]user: So as long as I already have a number I don't need a physical copy[NEWLINE]agent: yes[NEWLINE]user: How do I prove my u.s. immigration status[NEWLINE]agent: you must show us your u.s. immigration document such as lawful permanent resident card or an employment authorization document or work permit[NEWLINE]user: What if I am a student and eligible to work on campus?"}
{"id": "superseg_train_110", "dialogue": "user: I need a replacement social security card for a noncitizen adult[NEWLINE]agent: You can rplace your card for free if it is lost or stolen however you many not need to get a replacement card if you know your social security number.[NEWLINE]agent: I need a social security number for other purposes than work[NEWLINE]user: only noncitizens who have permission to work can apply for a social security number. if you do not have premission to work but need a social security number for other purposes there are exceptions[NEWLINE][BOUNDARY][NEWLINE]user: Will I be asked to see current DHS documents?[NEWLINE]agent: Acceptable documents include a permanent resident card[NEWLINE][BOUNDARY][NEWLINE]user: What are other acceptable documents[NEWLINE]agent: you many not need a replacemtn card, knowing your social security number is what important[NEWLINE][BOUNDARY][NEWLINE]user: I don't remember my social security number[NEWLINE]agent: Federal law required you to provie your social security number to get benefits or services. you must apply as an applicant[NEWLINE]user: Is it a state law ro provide a social security number to get general assistance benefits?[NEWLINE]agent: Yes[NEWLINE]user: What if I don't have permission to work?"}
{"id": "superseg_train_111", "dialogue": "user: I am not a citizen, how do I get a replacement card?[NEWLINE]agent: Sure! To prove your U.S. immigration status, you must show us your current U.S. immigration document, such as : Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ;[NEWLINE]agent: To prove your U.S. immigration status,  you must show us your current U.S. immigration document, such as :Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ;[NEWLINE]user: How do i show proof?[NEWLINE]agent:  you must show us your current U.S. immigration document, such as :s Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa[NEWLINE]user: What if I am a J-1 student?[NEWLINE]agent:  you must provide a letter from your sponsor[NEWLINE]user: and if I am an F-1 student?[NEWLINE]agent: you must provide us your Form I-20 with the employment page completed and signed by your designated school official[NEWLINE]user: I have permission to work sowhat do I need to show?[NEWLINE]agent:  you must present it[NEWLINE]user: Do I need a letter from my sponsor?"}
{"id": "superseg_train_112", "dialogue": "user: I lost my Social Security card, can you help me get a new one. I am a foreign born US Citizen and an adult.[NEWLINE]agent: Yes, i can help you. You can replace your card for free if it is lost, but you may not need to get a replacement[NEWLINE]user: Are there any special requirements that i need to meet?[NEWLINE]agent: Yes, you need to have a mailing address but you can apply for a replacement card online[NEWLINE][BOUNDARY][NEWLINE]user: What are the documents that i need to get a card?[NEWLINE]agent: You will need to provide proof of citizenship[NEWLINE]agent: Have you already established your US citizenship with the Social Security Administration?[NEWLINE]user: No i have not done that yet[NEWLINE]user: What documents do i need to provide?[NEWLINE]agent: I can help you with that. We require a document that is current, with your name, date of birth or age and preferably a recent photograph[NEWLINE]user: Can you help me get the documents that i need?"}
{"id": "superseg_train_113", "dialogue": "user: I've lost my Social Security Card can you help me?[NEWLINE]agent: Yes I can, you will need to confirm your citizenship.[NEWLINE]agent: Have you already established your U.S. citizenship in our records.[NEWLINE]user: No I don't think so.[NEWLINE]user: Are other documents good?[NEWLINE]agent: Other documents like a Employee identification card may be acceptable.[NEWLINE]user: What type of information needs to be on it?[NEWLINE]agent: The card must not be expired and it has to show your name, date of birth or age and preferably a recent photograph.[NEWLINE]user: What do I need to show to prove that I am who I say I am?[NEWLINE]agent: We accept a U.S. driver 's license, aState - issued non - driver identification card or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: Can I show my passport?[NEWLINE]agent: You must present a current original document or copies certified by the agency that issued them. No photocopies or notarized copies will be accepted.[NEWLINE][BOUNDARY][NEWLINE]user: I have an up to date passport, will that do?"}
{"id": "superseg_train_114", "dialogue": "user: Can you let me know what I will need to get a Social Security card?[NEWLINE]agent: If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship.[NEWLINE]agent: Have you established your U.S. citizenship before with us?[NEWLINE]user: No, I haven't[NEWLINE]user: can I use my license or other ID card as proof?[NEWLINE]agent: For proof of identity you could have your U.S. driver 's license or State - issued non - driver identification card[NEWLINE]user: What if I don't have either of those things?[NEWLINE]agent: We can still help but we we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph.  An employee identification card would be an example of one of those documents[NEWLINE]user: so you need some sort of picture ID from me?[NEWLINE]agent: Yes, something such as U.S. driver 's license or State - issued non - driver identification card[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so how much will the card cost me?[NEWLINE]agent: You can replace your Social Security card for free if it is lost or stolen. Knowing your Social Security number is what 's important so you may not need to get a replacement card at all.[NEWLINE]user: Can I just use copies or do I need the originals of the documents you said I needed?"}
{"id": "superseg_train_115", "dialogue": "user: Yes I lost my card, what do I need to do?[NEWLINE]agent: You need to establish your citizenship with Social Security if you haven't already.[NEWLINE]agent: Have you done so?[NEWLINE]user: It should be in your records already.[NEWLINE]user: I don't have any official U.S. documents, they were lost in a fire recently.[NEWLINE]agent: If that is the case, other documents may be deemed acceptable such as an officlal employee card.[NEWLINE][BOUNDARY][NEWLINE]user: I have such a card but it has expired, is that okay?[NEWLINE]agent: All documents submitted to us must be current and not expired so you must procure a new one.[NEWLINE][BOUNDARY][NEWLINE]user: Oh I have my passport can I use it for proof of who I am?[NEWLINE]agent: One document may be used both to prove your citizenship and identity.[NEWLINE]user: I was issued a card by my state, is that acceptable?"}
{"id": "superseg_train_116", "dialogue": "user: How do I go about getting a replacement Social Security Card for a foreign born US Adult citizen?[NEWLINE]agent: If your Social Security card is lost or stolen, you can replace it for free, you may not need to get a replacement card, however[NEWLINE]agent: Are you aged over 18 with a US mailing address and do you have a Social Security account?[NEWLINE]user: No, this does not apply to me[NEWLINE]agent: Do you need information regarding the creation of a Social Security account and applying for a replacement card?[NEWLINE]user: Yes please, that would be very helpful[NEWLINE]agent: I will refer you to our Social Security Number and Card website where you will get all the information that you need[NEWLINE]user: What documents are needed if I want to get a replacement Social Security card for a foreign born US Adult citizen?[NEWLINE]agent: Firstly, any documentation that you provide will need to be originals or copies certified by the agency that issued them. We are unable to accept photocopies or notarized copies unfortunately. All documentation that is presented must be current and in date[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do if I do not have any of the specific documents that are required or cannot get a replacement within the 10 day timeframe?[NEWLINE]agent: We will ask for other documentation, which must be current and show your name, date of birth or age and preferable a recent photograph[NEWLINE]user: What do I do if I have not established my US citizenship with your department?"}
{"id": "superseg_train_117", "dialogue": "user: I want to know the original documents needed to get a replacement card for a foreign-born U.S. citizen adult.[NEWLINE]agent: You have to prove your citizenship first.[NEWLINE]agent: have you already established your U.S. citizenship with us?.[NEWLINE]user: I already did.[NEWLINE]user: What can I do if I can't find some of the required documents?[NEWLINE]agent: You'll get asked for any other suitable document. Any submitted document should be current, contain all the needed information to identify you and have a recent photograph. For example, you could use your employee identification card.[NEWLINE]user: What document can I use as proof of identity?[NEWLINE]agent: You can use your U.S. passport, state-issued non-driver ID card or your U.S. driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Would it cost anything to get the replacement card?[NEWLINE]agent: You can get it for free if your card is stolen or lost.[NEWLINE]user: The documents must original or I can use copies?"}
{"id": "superseg_train_118", "dialogue": "user: Hello. Hope all is well. I need to find out how to get a replacement card for a out of country born adult[NEWLINE]agent: Hello.  You can replace your Social Security card for free if it is lost or stolen However  you may not need to get a replacement card[NEWLINE]agent: You may be able to request your replacement Social Security card online. Our online service is a fast and secure way to get a replacement. If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount[NEWLINE]user: What if they are just turning 18, or have just turned 18[NEWLINE]agent: If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount[NEWLINE]user: is there a fee oto replace it?[NEWLINE]agent: You can replace your Social Security card for free if it is lost or stolen[NEWLINE]user: What is the most important thing i need to know about this?[NEWLINE]agent: Importants You must present original documents or copies certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: DO I need to be a us citizen?[NEWLINE]agent:  If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship[NEWLINE]user: Will a passport work?"}
{"id": "superseg_train_119", "dialogue": "user: I need a card for a foregn born u.s. citizen adult[NEWLINE]agent:  You can replace your Social Security card for free if it is lost or stolen, Do you know your number?[NEWLINE]user: I am 18 what do I need?[NEWLINE]agent: you can apply for a replacement card online[NEWLINE]user: yes I know my number do I still need a card?[NEWLINE]agent: you may not need to get a replacement card[NEWLINE]agent: read For more information about creating my Social Security account and getting a replacement card online[NEWLINE]user: Can I apply online?[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: original documents of citizenship[NEWLINE]agent: Have you already established your u.s. citizenship with us?"}
{"id": "superseg_train_120", "dialogue": "user: Hello, I want to know about Social Security cards for foreign-born U.S. citizens adopted children.[NEWLINE]agent: to get your child a social security card you'll need to provide only original documents or certified copies of the required documents.[NEWLINE]agent: Are you planning to claim your child for tax purposes while the adoption process is completed?[NEWLINE]user: No, I don't think I need it.[NEWLINE]agent: Ok, do you want more information about just in case you change your mind?[NEWLINE]user: No, not really, but thanks.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an idea of what documents should I show as proof that my child doesn't have a social security number?[NEWLINE]agent: Sure. If your child lived in another country then you can use his current or previous passport as proof, or you could use his school records or how employment records in that country. Any document that shows your child lived in another country for an extended period of time would work.[NEWLINE][BOUNDARY][NEWLINE]user: You said at the beginning that certified copies are accepted, what about notarized copies?[NEWLINE]agent: Notarized copies are not accepted, only originals or certified copies.[NEWLINE][BOUNDARY][NEWLINE]user: And, what other documents, besides the normally aked ones, I can use as my child's proof of identity?"}
{"id": "superseg_train_121", "dialogue": "user: What original documents do I need to produce when looking for an original Social Security card for a foreign born US citizen adopted child?[NEWLINE]agent: First of all, we need to establish the citizenship of the child[NEWLINE]agent: Do you have original documents for the child in question?[NEWLINE]user: Yes, I have original documentation for the child[NEWLINE]agent: If you don't have your child's foreign birth certificate or cannot get it within 10 days, we can use your child's passport or either a document issued by the Department of Homeland Security as evidence of your child's age[NEWLINE]user: Will you need to see identification for me, and if so, what form of identification is accepted?[NEWLINE]agent: Yes, you will need to provide identification. Any document that you present to us must be current and not expired, must show your name and have identifying information included, for example, your date of birth or your age. It would be preferable if the identification had a recent photograph also[NEWLINE]user: What information is required if my child is applying for an original Social Security number?[NEWLINE]agent: You will need to provide us with information regarding the schools that your child has attended. We may also ask you to provide copies of tax records which will show that your child never had a Social Security number assigned to them[NEWLINE]user: What type of document is acceptable as my child's identification if I haven't got their passport?[NEWLINE]agent: In this instance, we can accept a state-issued non-driver's identification card or the adoption decree[NEWLINE]user: Is there anything I should know if my child lived outside the United States for an extended period, will this cause any problems?"}
{"id": "superseg_train_122", "dialogue": "user: Hello, I want information about the original documents required to get a social security card for an adopted foreign-born child.[NEWLINE]agent: first, you need to prove your child's citizenship.[NEWLINE]agent: Do you have your child's foreign birth certificate?. If not, there are other options.[NEWLINE]user: I don't have the certificate, please tell me about the other options.[NEWLINE]agent: You could use your child's passport or a document given by the DHS as evidence of your child's age.[NEWLINE]user: and for me, what documents can I use as proof of identity?[NEWLINE]agent: You could use a state-issued non-driver ID card or a U.S. driver's license.[NEWLINE]user: isn't my passport enough to prove my citizenship and my identity?[NEWLINE]agent: Yes, we actually can use one document for two purposes like in the passport case to prove both your identity and citizenship, but you need to provide at least two separate documents.[NEWLINE]user: now, my kid has lived in the US for quite some time now. Is there anything else that I need to do?[NEWLINE]agent: You have to provide records of your child's school activities or tax records that show that your child was never assigned a social security number.[NEWLINE]user: and, apart from the passport, what other documents can be used as my child's proof of identity?[NEWLINE]agent: you can use the adoption decree or a state-issued non-driver's ID card, among other accepted documents.[NEWLINE]user: Does the kid have to be present during the interview?"}
{"id": "superseg_train_123", "dialogue": "user: I adopted a foreign child, what do I need to get him a social security card?[NEWLINE]agent: You need to provide the required documents, original or certified copies.[NEWLINE]agent: Do you need to claim your child now for tax purposes while waiting for the adoption process to end?[NEWLINE]user: Yes, I do. What should I do?[NEWLINE]agent: you should contact the Internal Revenue Service to ask them for Form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE]user: I'm guessing that notarized copies are not accepted? and can I use expired documents?[NEWLINE]agent: That's correct, as mentioned previously, only original documents and certified copies are accepted. And no, expired documents are not accepted.[NEWLINE][BOUNDARY][NEWLINE]user: What should I use to prove my child's age?[NEWLINE]agent: the child's foreign birth certificate is the preferred document.[NEWLINE]user: What if I can't get the birth certificate?[NEWLINE]agent: then we'll ask for another suitable document, like a document given by the DHS that shows your child's age or the child's passport.[NEWLINE]user: and for me, what if I can't get the documents asked as proof of identity?"}
{"id": "superseg_train_124", "dialogue": "user: Hello. Please,could you give me some info about an original SSN card for a foreign born adopted child?[NEWLINE]agent: Sure, I can help you with that.[NEWLINE]agent: Please, i need to know if you want to claim your child for tax purposes?[NEWLINE]user: No, i'm not looking to do that.[NEWLINE]agent: Ok. Do you need more information about SSN for children?[NEWLINE]user: Yes, please. I'm still on need of some info about the matter.[NEWLINE]agent: Perfect, if you need more information about this issue, you can look for the Publication N\u00ba 05-10023, which can answer your possible questions about Social Security Numbers for Children.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll look for it when i can. Please, i have another doubt. Do i need to present any document as child's parent?[NEWLINE]agent: Indeed, you need to do that. We need to see a proof of your identity as child's parent. That document must be valid and containing your date of birth or age as well a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I better write that down. Please, you said before that the publication i need to look for is which number?[NEWLINE]agent: Sure. It's publication N\u00ba 05-10023.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, got it. Umm, i suppose you only accept certain types of documents to proof my child's identity, isn't?"}
{"id": "superseg_train_125", "dialogue": "user: I need to get a social security card for a foreign child that I adopted. She is now a US citizen.[NEWLINE]agent: I should be able to help. We will need to gather some information.[NEWLINE]agent: Are you claiming your child for tax purposes while waiting for the adoption to finalize?[NEWLINE]user: Yes.[NEWLINE]agent: If so, you will need to get form W-7A from the IRS and complete the Taxpayer ID number for US adoptions application.[NEWLINE][BOUNDARY][NEWLINE]user: My child has already lived in the US.[NEWLINE]agent: Okay. We may need information from your child's school, or we may need tax records to prove your child never received a social security number.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a form W-7A?[NEWLINE]agent: You can contact the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do you need to prove my child's identity?[NEWLINE]agent: We can accept documents that show your child's name, date of birth, age, etc. It would be great if this is a photo ID.[NEWLINE]user: What can we use as proof of ID?"}
{"id": "superseg_train_126", "dialogue": "user: Yeah, hi. i need some info about an SSN card for an Adopted Child, please?[NEWLINE]agent: Sure, no problem. For that, you need to present some original document certified by the agency that issued them.[NEWLINE]agent: I must ask, do you want to claim your child for tax purposes?[NEWLINE]user: Yeah, that's exactly what i want to do.[NEWLINE]agent: Perfect. In that case, you must contact the U.S IRS for you to get Form W-7A or Application for Taxpayer Identification Number for Pending U.S Adoptions.[NEWLINE]user: Great, that's just great, thanks. Where can i go if i'm in need for more information?[NEWLINE]agent: You can look Publication N\u00ba 05-10023, Social Security Numbers for Children, for more information.[NEWLINE]user: Ok. Say, just happened to cross my mind, Can my adopted child have a SSN number before its adoption ends?[NEWLINE]agent: Well, that would be a yes. There is some cases that we can assign a number to the child before its adoption process ends, but we recommend to wait instead, cause in that way you can get a SSN with your child's new name.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds reasonable. Ok, another question, please. What can i do in case i don't have a specific document at hand?[NEWLINE]agent: If you have that scenario, then you'll need to show us other documents. Of course, these documents will need to be unexpired, and showing your name, date of birth or age and recent photograph, as seen on a Employee identification card, for example.[NEWLINE]user: Right, right, i see, thanks. Another last question, please. Do you accept any documents to proof my child's identity?"}
{"id": "superseg_train_127", "dialogue": "user: What documents do I need to get a replacement Social Security card with my original number?[NEWLINE]agent: This will depend on your citizenship status.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I have it.[NEWLINE]agent: Excellent. You will need to submit your birth certificate to obtain your card.[NEWLINE][BOUNDARY][NEWLINE]user: Will Social Security accept a photocopy of my birth certificate?[NEWLINE]agent: No. It must be the original document or a copy certified by the agency that issued it.[NEWLINE]user: What about a notarized copy?[NEWLINE]agent: No, we can accept notarized copies.[NEWLINE][BOUNDARY][NEWLINE]user: Will Social Security accept any other documents besides a birth certificate?[NEWLINE]agent: If you do not have a birth certificate, Social Security may accept your religious record with your date of birth before the age of 5 or a U.S. hospital record of your birth.[NEWLINE]user: What documents do I need to prove my identity?[NEWLINE]agent: Any document you submit must not be expired. It should also show your name and date a birth or age. We also prefer that it has a recent photograph of you.[NEWLINE][BOUNDARY][NEWLINE]user: Will this ensure that I can get a replacement card?"}
{"id": "superseg_train_128", "dialogue": "user: I need to get my social security card for the first time. I'm an adult born in the US.[NEWLINE]agent: the first thing you need to do is to prove your citizenship.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I do have it.[NEWLINE]agent: You must submit it as proof of your age and as proof of citizenship.[NEWLINE]user: All the documents accepted as proof f identity must be unexpired?[NEWLINE]agent: Yes, only current documents are accepted.[NEWLINE]user: just in case, what if I can't find the birth certificate?[NEWLINE]agent: We could accept another document, like a U.S. hospital record of your birth or a religious record made before you turned 5 that shows your birth date.[NEWLINE][BOUNDARY][NEWLINE]user: Are photocopies accepted?[NEWLINE]agent: No, no photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: So, only the birth certificate as proof of age?[NEWLINE]agent: If it exist and you can get it, then yes, the birth certificate is the preferred proof of age.[NEWLINE]user: Do I have to be in the interview?"}
{"id": "superseg_train_129", "dialogue": "user: Hello. I'd like to get a social security card. What papers will I need?[NEWLINE]agent: Are you a US citizen?[NEWLINE]agent: If so, you will need to bring your birth certificate. Do you have one?[NEWLINE]user: Yes, I do.[NEWLINE]agent: You will need to submit it.[NEWLINE]user: What if I can't find it?[NEWLINE]agent: You can submit other documents. You will need a photo id that shows your age or date of birth.[NEWLINE]user: What I lived outside of the country for awhile?[NEWLINE]agent: You can submit your passport or records from your school or work.[NEWLINE]user: I think I have my birth certificate.[NEWLINE]agent: That's good. You will need to submit it.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other important documents you need?[NEWLINE]agent: Yes. We will need original copies of everything.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I can't find my birth certificate?"}
{"id": "superseg_train_130", "dialogue": "user: What documents do I need to apply for a social security card[NEWLINE]agent: You must show original documents for U.S. citizenship[NEWLINE]agent: You must present your original birth certificate[NEWLINE]user: What if my birth certificate does not exist[NEWLINE]agent: you must submit it if one exists[NEWLINE]user: If I was born in the united states how do I apply[NEWLINE]agent: If you  lived in the united states we may ask you for information about schools you attended or provide copies of tax record to show you were never assigned a social security number[NEWLINE]user: Can you accept my passport if my birth certificate does not exist?[NEWLINE]agent: Yes we can accept your passport  or hospital record of birth[NEWLINE]user: What do you accept for proof of identity?[NEWLINE]agent: An acceptable document must be current and not expired and show your name[NEWLINE]user: What if I lived outside of the united states for any amount of time[NEWLINE]agent: An acceptable document must be current and not expired and show your name[NEWLINE][BOUNDARY][NEWLINE]user: I neee an original card"}
{"id": "superseg_train_131", "dialogue": "user: I need to know what documents I need to apply for a original card for a u.s. born adult[NEWLINE]agent: We accept Birth  certificates or U.S. passports[NEWLINE]agent: If a birth certificate exists[NEWLINE]user: My birth certificate does not exist[NEWLINE]agent: We are able to accept your U.S> passport if a birth certificate does not exist[NEWLINE]user: My  birth cerificate does not exist what other document besides a U.S. passport do you accept?[NEWLINE]user: HOw do I prove my identity?[NEWLINE]agent: As proof of identity we must see your U.S. drivers license, a state issued no -driver identification card or a U.S. passport[NEWLINE]user: What about a school identifiation card?[NEWLINE]agent: As long as it is current and not expired and shows your name, date of birth or age and preferably a recent photograph[NEWLINE][BOUNDARY][NEWLINE]user: This is for an original card?"}
{"id": "superseg_train_132", "dialogue": "user: I want to get a new Social Security card and would like to know what I will have to bring with me to get one[NEWLINE]agent: We would need proof of citizenship if you are a U.S. citizen. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or a U.S. passport.[NEWLINE]agent: Do you have a U.S. birth certificate?[NEWLINE]user: Yes, I do[NEWLINE]agent: If one exists, you must submit it.[NEWLINE]user: And do I need a picture ID to show who I am?[NEWLINE]agent: Yes, we need a U.S. driver's license, State issued ID card or a U.S. passport. If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days, we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph.  We accept such documents as Employee identification cards and some similar documents[NEWLINE]user: Can I ask what would happen if I don't have a birth certificate?[NEWLINE]agent: If a birth certificate does not exist, we may be able to accept your : Religious record made before the age of 5 showing your date of birth ; U.S. hospital record of your birth ; or a U.S. passport.[NEWLINE]user: Okay, and I don't really need a license or state ID card since I can bring in other documents right?[NEWLINE]agent:  If you do not have one of those documents we will ask to see other documents. Any documents submitted must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph. You can provide an Employee identification card ; a School identification card ; a Health insurance card not a Medicare card ; or a U.S. military identification card.[NEWLINE]user: So I need some sort of ID picture card for sure?[NEWLINE]agent: Yes, as proof of identity Social Security must see your : U.S. driver 's license ; State - issued non - driver identification card ; or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: and I need all this even if I am a U.S. born adult?"}
{"id": "superseg_train_133", "dialogue": "user: What documents do I need?[NEWLINE]agent: We can accept only certain documents as proof of U.S. citizenship[NEWLINE]agent: Do you have proof of us citizen ship?[NEWLINE]user: yes i do[NEWLINE]agent: you must submit it[NEWLINE]user: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days[NEWLINE]agent: we will ask to see other documents.[NEWLINE]user:  We can accept only certain documents as proof of identity[NEWLINE]agent:  An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph[NEWLINE]user: What if a birth certificate does not exist[NEWLINE]agent: we may be able to accept your :s   Religious record made before the age of 5 showing your date of birth[NEWLINE]user: What documents do I need?"}
{"id": "superseg_train_134", "dialogue": "user: How do I apply for an original ss card?[NEWLINE]agent: You need to prove U.S. citizenship[NEWLINE]agent: You must present your birth certificate  If one exists[NEWLINE]user: What if one does not exists?[NEWLINE]agent: read if  a birth cerficiate does no exist[NEWLINE]user: Do you accept  other forms of document if a birth certifiace does not exist?[NEWLINE][BOUNDARY][NEWLINE]user: I need a card for a u.s. born adult[NEWLINE]agent: It is important[NEWLINE][BOUNDARY][NEWLINE]user: What if I have lived outside the us for some time now?[NEWLINE]agent: We need original documents citizenship[NEWLINE]user: What is I don't have original birth certifiate stating my age?"}
{"id": "superseg_train_135", "dialogue": "user: I need to get a card for my son who is not currently a citizen.[NEWLINE]agent: Currently, only noncitizens who have permission to work by the DHS can apply for a card.[NEWLINE]agent: Does your child have permission to work here?[NEWLINE]user: He does not have permission to work. Is there any way else I can get a card?[NEWLINE]agent: In this case, more information will be needed to obtain a card.[NEWLINE][BOUNDARY][NEWLINE]user: What if he is an F-1 student?[NEWLINE]agent: You will need to submit your son's I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: I don't have a current DHS document for him. Is there anything else I can use?[NEWLINE]agent: Yes, other documents may be accepted, but they need to contain your son's name, his date of birth, and his biological parents' names. We also like it to have a recent photo, but we can accept it without a photo if it has enough information to verify his identity.[NEWLINE]user: Is there any way my son can legally work without DHS authorization?[NEWLINE]agent: Yes, you can apply for an Individual Taxpayer ID Number for your son at the IRS. You can visit your local IRS office or call them toll free at 1-800-TAXFORM and request a Form W-7A for Taxpayer ID Number for Pending U.S. adoptions.[NEWLINE]user: Is there any way I can prove his U.S. immigration status?"}
{"id": "superseg_train_136", "dialogue": "user: What original documents do I need to obtain a social security card?[NEWLINE]agent: Anything pertaining to your child's immigration status.[NEWLINE]agent: Do you have documents to prove your child's immigration status?[NEWLINE]user: Yes I have documentation for their status.[NEWLINE]agent: You must show us any current immigration documents on your child such as a work permit, a lawful permanent resident card, or an immigration visa.[NEWLINE]user: If I use a document for work related purposes, who will be informed of that?[NEWLINE]agent: We will inform DHS if you use it for work purposes.[NEWLINE]user: What documentation do I need if my child is a F-1 or M-1 student?[NEWLINE]agent: We would need to see your child's I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: If my child doesn't have permission to work, would they still get benefits?[NEWLINE]agent: As long as they entered the country lawfully, they can conduct business with banks and schools and sign up for private health insurance and apply for subsidized housing and school lunch programs.[NEWLINE]user: Am I able to use an I-766 Employment Authorization Document as proof of my child's immigration status?"}
{"id": "superseg_train_137", "dialogue": "user: What documents do I need to get a Social Security Card?[NEWLINE]agent: If applying for your child you must show  your childs current U.S. immigration document[NEWLINE]agent: To prove immigration status you must show a current U.S> immigration document[NEWLINE]user: What is my child is a student?[NEWLINE]agent: you will need to show a lawful premanent resident card or a Employment Authorization card[NEWLINE]user: What  documents do I neeed for proof of identity[NEWLINE]agent: We accept only certain documents such as a document showing childs name, age, date of birth[NEWLINE]user: Is it a federal law to provide a social secturity number?[NEWLINE]agent: yes it it a law in order to recieve service or benefits[NEWLINE]user: What will documents will I be asked for if I am not a U.S. citizen?[NEWLINE]agent: You will be asked to show a premanent resident card[NEWLINE]user: What about work eligiblity?"}
{"id": "superseg_train_138", "dialogue": "user: How do I obtain a social security card for a child not born in the U.S.?[NEWLINE]agent: Typically, you can only get a card if you have permission to work from the DHS.[NEWLINE]user: What if my child does not have permission to work but would still like to apply for a card?[NEWLINE]agent: Please find the section titled \"If your child doesn't have permission to work\" for more information.[NEWLINE]user: Is the DHS the department that gives out permission to work?[NEWLINE]agent: Yes, the DHS deems which noncitizens have permission to work.[NEWLINE]agent: Are you needing to claim your child for tax purposes while an adoption is pending?[NEWLINE]user: No, that is not the information I am looking for.[NEWLINE]agent: Would you like to learn more information about this topic?[NEWLINE]user: Yes, where would I go to learn more information?[NEWLINE]agent: For more information see Social Security Number For Children (Publication No. [20] 05-10023[NEWLINE]user: Are numbers assigned to children before the adoption is complete?[NEWLINE]agent: Yes, in some cases they can be assigned before the adoption goes through.[NEWLINE][BOUNDARY][NEWLINE]user: If I use a document to work, will it be reported?"}
{"id": "superseg_train_139", "dialogue": "user: I need a social security card for my child[NEWLINE]agent: Is this an origianl card for a noncitizen child that has permission to work?[NEWLINE]agent: No my child does not have permisision to work can I get for other purposes?[NEWLINE]user: IIn general only noncitizens who have permission to work from the Homeland Security DHS can apply for a SS number. If you child does not have permision to work but needs a SS number it is possible[NEWLINE]agent: see \" If your child does not have permission to work \" for further information[NEWLINE][BOUNDARY][NEWLINE]user: Can you use one document for two purposes[NEWLINE]agent: We can use a DHS work permit as proof or both immigration status and identity[NEWLINE][BOUNDARY][NEWLINE]user: What other information do you have if my child does not have permission to work?[NEWLINE]agent: see \" If your child does not have permission to work \" for further information[NEWLINE][BOUNDARY][NEWLINE]user: What is an immigration status document?[NEWLINE]agent: see   [22] Immigration Status for more information[NEWLINE]agent: you must prove your childs U.S immigration status"}
{"id": "superseg_train_140", "dialogue": "user: Yes I would like some information about getting a Social Security card for my daughter who is not a citizen.[NEWLINE]agent: As a rule, only noncitizens who have permission to work from the DHS (Department of Homeland Security) can apply for a Social Security number.[NEWLINE]agent: Does she need a card for another purpose?[NEWLINE]user: She does not have permission to work from DHS but needs a card anyway, is it possible?[NEWLINE]agent: We have a section called \" If your child does not have permission to work \" where you will find more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What if she needs a number in order to qualify for benefits?[NEWLINE]agent: In that case, you must bring us a letter from the government agency in question. The letter must be on letterhead stationery and it must specifically identify your child as the applicant.[NEWLINE]user: Can it be a photocopy?[NEWLINE]agent: No form letters or photocopies will be accepted.[NEWLINE]user: What other documents do I need to bring?[NEWLINE]agent: You must show us your child 's current U.S. immigration document, such as a Lawful Permanent Resident Card (I-551).[NEWLINE]user: Anything else?[NEWLINE]agent: Social Security will need to see her current DHS document.[NEWLINE]user: Is her passport from Jordan acceptable?"}
{"id": "superseg_train_141", "dialogue": "user: I want to know what I need to get someone a Social Security card?[NEWLINE]agent: We need proof of immigration status[NEWLINE]agent: Do you have documents that proof their immigration status?[NEWLINE]user: yes, just need to know which documents you will take as proof[NEWLINE]agent: To prove their U.S. immigration status,\u00a0we need to see a current U.S. immigration document, such as a I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ; or a I-766 Employment Authorization Document, EAD, work permit[NEWLINE]user: Alright, and what if I am unable to come up with some of the documents I need, like ID stuff?[NEWLINE]agent: If you can't come up with the usual proofs of identity then we may accept other items, like an adoption decree or a doctor, clinic or hospital record.[NEWLINE]user: What if they are not American?[NEWLINE]agent: If they are not an American citizen Social Security will ask to see a current DHS document. Such as a I-551 Permanent Resident Card[NEWLINE]user: Do I need to take my kid down their when I go or just the documents?[NEWLINE]agent: If they are age 12 or older and requesting an original Social Security number then they  must appear in person for an interview. We will ask for evidence to show that your child does not have a Social Security number.[NEWLINE]user: Okay, and this will also help me with getting their taxpayer ID number?[NEWLINE]agent: If you need a number for your child for tax purposes and your child is not authorized to work in the United States,you can apply for an Individual Taxpayer Identification Number for your child from the Internal Revenue Service IRS.Visit IRS in person or call the IRS toll - free number, 1 -800-TAXFORM, 1 - 800 - 829 - 3676, and request Form W-7A Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE]user: OK, and one more question about immigration status. that is a must have?"}
{"id": "superseg_train_142", "dialogue": "user: Hello I need information on applying for a card for my son.[NEWLINE]agent: Yes certainly. Is he a U.S. citizen? If he is not a U.S. citizen, in order to apply for a Social Security number he would need permission to work from the Department of Homeland Security.[NEWLINE]agent: Does he need the card for work purposes or another reason?[NEWLINE]user: It is for another reason, we need a Social Security number to fill in a form.[NEWLINE]agent: In that case please refer to our \" If your child does not have permission to work \" section for further information.[NEWLINE][BOUNDARY][NEWLINE]user: What is the number of the permit form that Department of Homeland Security gives to students?[NEWLINE]agent: It is called Work permit I-766 from DHS, if he has one you must present it when applying.[NEWLINE][BOUNDARY][NEWLINE]user: Will the \" If your child does not have permission to work \" section address the question of what to do while waiting for a Work permit I-766 from DHS?[NEWLINE]agent: Yes all of that is covered in the \" If your child does not have permission to work \" section.[NEWLINE][BOUNDARY][NEWLINE]user: Doesn't he need a Social Security number for school?[NEWLINE]agent: Lawfully admitted noncitizens do not need a Social Security number to register for school, apply for educational tests, and apply for school lunch programs.[NEWLINE]user: What documents do I need to show if he is a student?"}
{"id": "superseg_train_143", "dialogue": "user: I need a card for a noncitizen child[NEWLINE]agent:  only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number. Does your child have this information?[NEWLINE]agent: read f your child does not have permission to work but needs a Social Security number for other purposes[NEWLINE]user: no my child does not have permission to work[NEWLINE][BOUNDARY][NEWLINE]user: How do I prove age?[NEWLINE]agent: f your child needs a number to meet these state or local requirements[NEWLINE]user: My child does not have a current DHS document  what do i do?[NEWLINE]agent:  We generally can accept a non - photo identity document if it has enough information to identify the child such as the child 's name and age, date of birth or parents ' names[NEWLINE][BOUNDARY][NEWLINE]user: My child does not have permission to work what else do I need to do?[NEWLINE]agent: only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number[NEWLINE]user: Does this apply to a child that is adopted?"}
{"id": "superseg_train_144", "dialogue": "user: Hello I'm an immigrant hoping to get a Social Security Card, what is the procedure?[NEWLINE]agent: We will need to establish your Immigration Status through appropriate documents.[NEWLINE]agent: Do you possess such documents?[NEWLINE]user: I have no official documents of that sort.[NEWLINE]user: I hope there other ways to prove my status, are there?[NEWLINE]agent: We will inform DHS as soon as you receive a card.[NEWLINE]user: Do I have to come in to Social Security in person?[NEWLINE]agent: Social Security must interview anyone age 12 or older requesting an original Social Security number.[NEWLINE]user: What do I need to prove my permanent resident status?[NEWLINE]agent: Yes your status must be confirmed officially.[NEWLINE]user: What do I need to show if I'm a student?"}
{"id": "superseg_train_145", "dialogue": "user: I am looking for information regarding an original Social Security card for a noncitizen adult[NEWLINE]agent: Noncitizens must have permission to work from the Department of Homeland Security before they can apply for a Social Security number[NEWLINE]agent: Do you have permission to work in the United States or do you need a Social Security number for other purposes?[NEWLINE]user: No, I don't have permission to work here[NEWLINE][BOUNDARY][NEWLINE]user: What documentation is required if I am a foreign worker and am seeking a Social Security Card?[NEWLINE]agent: We will need to see your I-94 Arrival/Departure Record. We could also use the admission stamp on your unexpired foreign passport which shows a class of admission permitting work. Some foreign workers must show their EAD work permit from the DHS[NEWLINE]user: Are there any restrictions in relation to getting a Social Security number assigned for non-work purposes?[NEWLINE]agent: In this instance, you can not use it to work[NEWLINE]user: What can I do if I need a number for tax purposes but am not authorized to work in the United States?[NEWLINE]agent: You can apply for an Individual Taxpayer Identification Number form the IRS. To get this number from the IRS, you can visit the IRS or call them on the toll free number 1-800-TAXFORM 1-800-829-3676 and request Form W-7 Application for IRS Individual Taxpayer Identification Number[NEWLINE]user: How do I get a Social Security Card if I am a J-1 student?[NEWLINE]agent: You must provide us with a letter from your sponsor, on a sponsor letterhead containing an original signature that authorizes your employment[NEWLINE]user: What documents are required to get a Social Security Card if I am a J-1 or J-2 exchange visitor?"}
{"id": "superseg_train_146", "dialogue": "user: I need a new card. What documents do I need?[NEWLINE]agent: The documents you need will vary based on your immigration status.[NEWLINE]agent: Do you know your U.S. immigration status?[NEWLINE]user: No, I do not.[NEWLINE]user: What do I need if I'm a foreign worker?[NEWLINE]agent: You will need to show us your I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing that you have been permitted to work.[NEWLINE]user: Can this document also be used to prove my identity?[NEWLINE]agent: Yes, we may be able to use this document to prove both your immigration status and your identity.[NEWLINE]user: What if I'm not legally authorized to work?[NEWLINE]agent: Those who are not authorized to work in the U.S. can still apply for an Individual Taxpayer ID Number from the IRS. You can apply for this at your local IRS office or by calling 1-800-TAXFORM and requesting a Form W-7 Application for IRS Individual Taxypayer ID Number.[NEWLINE]user: Am I eligible for any services without having a Social Security number?"}
{"id": "superseg_train_147", "dialogue": "user: I need a new Social Security card.[NEWLINE]agent: You can only apply for a Social Security number if you have permission to work from the DHS.[NEWLINE]agent: Are you a noncitizen with permission to work in the U.S,?[NEWLINE]user: Yes, I have permission to work.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a J-1 student?[NEWLINE]agent: In this case, you will need to provide us a letter from your sponsor. This letter should be on sponsor letterhead with an original signature that authorizes your employment.[NEWLINE]user: As a foreign worker, do I need any other documentation?[NEWLINE]agent: Yes. We will need to see your I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport showing that you have permission to work.[NEWLINE]user: What happens if I use my Tax ID number for work without permission to do so?[NEWLINE]agent: In this case, we would need to inform DHS and they would carry out the matter.[NEWLINE]user: Am I able to get general assistance benefits without providing a SSN?"}
{"id": "superseg_train_148", "dialogue": "user: What origianl documents do I need to apply for a noncitizen adult social security card[NEWLINE]agent: You need to prove you immigration status[NEWLINE]agent: your need origianl documents prooving you U.S. immigration status[NEWLINE]user: I have premission to work from the department of homeland security DHS[NEWLINE]user: I have a foreign birth certificate[NEWLINE]agent: We consider other documents such as your passport or a document 9issued by DHS as evidence of your age[NEWLINE]user: Do I need to be interviewed by social security[NEWLINE]agent: Anyone age 12 or older requesting an original social security number must be interviewed by social security[NEWLINE]user: Can I get assigned a number if its for non work purposes?[NEWLINE]agent: Yes but you can not use it to work[NEWLINE]user: I need a number for general assistance benefits"}
{"id": "superseg_train_149", "dialogue": "user: Hi, how you doing. Please i want to know about application to SSN for non citizen. It is possible?[NEWLINE]agent: It is possible, indeed, but only those non citizens who have work permits from DHS or Homeland Security, can apply.[NEWLINE]agent: I assume you don't have a DHS work permit but need a SSN?[NEWLINE]user: Yes, i don't have a work permit but i'm in need of a SSN.[NEWLINE]agent: Well, being that the case, you'll need to look for more information. you can search under \"If you don't have permission to work\" section in our printed information.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll have to look at it. Please, another question. I have a relative who is a student, a international one. What documents does he need to get a SSN?[NEWLINE]agent: Given he's an international student, then he must provide a letter from his sponsor, with an original signature that authorizes his employment.[NEWLINE]user: That's great, i'll make sure to tell him. Please, i want to know what could happen if somebody who got its SSN for non working purposes, uses instead to work?[NEWLINE]agent: Obviusly, that would be a violation. We would have to inform DHS about the situation.[NEWLINE]user: Right, right, so obvious, huh?. Look, something about students again. A Friend's daughter is coming and she is going to be in a curricular practical training. what she need?[NEWLINE]agent: Well, if she is going to be in a CPT, then she must provide form I-20 with its employment page completed and signed by her designated school official.[NEWLINE]user: I'm sorry, which form you said?"}
{"id": "superseg_train_150", "dialogue": "user: Hello I need a Social Security card and need help please.[NEWLINE]agent: Yes I can. Is it for work purposes? There are criteria that must be met by noncitizens.[NEWLINE]agent: Is work the purpose of your application?[NEWLINE]user: It is not to work but to fill out a form.[NEWLINE]user: If I do eventually want to work what do I need?[NEWLINE]agent: You would need permission to work from the Department of Homeland Security if you are a noncitizen.[NEWLINE][BOUNDARY][NEWLINE]user: But can I get a Social Security number for paperwork purposes? They often ask for one on forms.[NEWLINE]agent: Yes but If you are assigned a number for non - work purposes, you can not use it to work.[NEWLINE]user: The benefits form I am filling out requires a Social Security number, so can I get one?[NEWLINE]agent: Yes Government benefits or services is one of the cases where you may be issued a number.[NEWLINE]user: Will I need to pay taxes on benefits or register with the IRS?"}
{"id": "superseg_train_151", "dialogue": "user: I need to get my Social Security card for the very first time. I'm a noncitizen adult.[NEWLINE]agent: The first thing you need to do is to prove your immigration status.[NEWLINE]agent: Do you want to know how to do it?[NEWLINE]user: Yes, please.[NEWLINE]agent: You need to provide us with your current U.S. immigration document. It can be the form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport or the form  I-766 Employment Authorization Document (EAD), work permit.[NEWLINE]user: Just those 2 documents are accepted?[NEWLINE]agent: the I-94 Arrival/Departure Record or admission stamp in the unexpired foreign passport is also accepted.[NEWLINE]agent: Are you a F-1 or M-1 student?[NEWLINE]user: I'm not.[NEWLINE]user: Just in case, what would be needed for an F-1 student working on campus?"}
{"id": "superseg_train_152", "dialogue": "user: Could you help me acquire a Social Security Card for my daughter who was born in Dubai?[NEWLINE]agent: Yes I can. First off we need to prove her citizenship with an official document.[NEWLINE]agent: Do you have your child 's foreign birth certificate?[NEWLINE]user: Yes I will soon.[NEWLINE]agent: If it is not available other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age could be considered.[NEWLINE]user: Do I parent need to prove that I'm her parent?[NEWLINE]agent: Yes you must show us a U.S. driver 's license or a State - issued non - driver identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the original birth certificate?[NEWLINE]agent: Yes an original document or a copy certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: Do you accept a Certification of Report of Birth DS-1350?[NEWLINE]agent: Yes that is acceptable.[NEWLINE]user: I should receive her original birth certificate from the consulate in 1 week, is that okay?"}
{"id": "superseg_train_153", "dialogue": "user: Would you help me procure a Social Security Card? It's for my stepson.[NEWLINE]agent: Yes is he a U.S. citizen?[NEWLINE]agent: If he isn't then it's another type of document that is required. Was he born in another country?[NEWLINE]user: Yes he was born in Morocco.[NEWLINE]agent: In that case we will consider your child 's passport or a document issued by DHS to prove his age.[NEWLINE]user: What documents do I need to show that he is a U.S. citizen?[NEWLINE]agent: Only certain documents can be used as proof of U.S. citizenship such as a Certification of Report of Birth DS-1350[NEWLINE]user: He's 14, does he need to come down to your offices?[NEWLINE]agent: Yes, if he's 12 or older and who is requesting an original Social Security number must appear in person for an interview.[NEWLINE]user: Do I need to bring papers for me?[NEWLINE]agent: It is necessary to prove who you are and this might be done with a U.S. driver 's license or some other] State - issued non - driver identification card.[NEWLINE]user: If I don't have his passport at the moment what else can I use?"}
{"id": "superseg_train_154", "dialogue": "user: I am looking to get a card for my child as a foreign born US citizen. What documents do you need?[NEWLINE]agent: Make sure all documents are current. You will need a consular report of birth abroad.[NEWLINE]agent: If your child does not have a foreign birth certificate, you can submit your child's passport. We need proof of age.[NEWLINE]user: What if I do not have a foreign birth certificate?[NEWLINE]agent: You should submit your child's passport or any other DHS form to prove your child's age.[NEWLINE]user: Can I use an old passport or school records?[NEWLINE]agent: Yes, either of those will work.[NEWLINE]user: Are there any other documents I can use?[NEWLINE]agent: You can use your child's passport or a DHS form to prove your child's age.[NEWLINE]user: What if I cannot find that document?[NEWLINE]agent: You can use a state ID card (not a driver's license).[NEWLINE][BOUNDARY][NEWLINE]user: Is this how I get a social security card for my child born out of the US?"}
{"id": "superseg_train_155", "dialogue": "user: Hi, i wanted to know something. I have a Foreign born U.S citizen child, is possible to me to present documents to get a original card?[NEWLINE]agent: Well, yeah, is perfectly possible for you to present documents. In fact, you'll need documents to prove you he /she is a U.S citizen, such as Certification of Report of Birht or child's U.S passport.[NEWLINE]agent: Do yo have any of these documents or not?[NEWLINE]user: Yeah, in fact i have them, thank god. I took my previsions. But in any case i wouldn't have them, you would accept some other document?[NEWLINE]agent: Sure, there's an option if that's the case. We can take in account other documents such as your child's passport, so we can verify your child's age. Of course, that document must come from DHS.[NEWLINE]user: Ok that's great to know it, thanks. Another question,just to be sure. You just accept certain documents, do you? i.e Certificate of report of birth? that's essential, isn't?[NEWLINE]agent: That's correct. That document, DS-1350, would be one of the main ones we'll need to proceed with your request.[NEWLINE]user: umm, well i tought that would be the case. Say, what about child's age? is that something i have to keep in mind in order to request SSN?[NEWLINE]agent: Well, in fact, it is. If your child is over 12, he must come to the office in person, so he can go through an interview. Plus, we'll verify if a SSN hasn't been issued to him / her before.[NEWLINE]user: Do i need to present something in that case?[NEWLINE]agent: Yes. You'll need to present a proof of your identity, with an non expired document.[NEWLINE]user: So just to be sure, you're open to accept other documents, do you?"}
{"id": "superseg_train_156", "dialogue": "user: What documents do I need to get my kid a Social Security card?[NEWLINE]agent: We need documents that proof citizenship[NEWLINE]agent: We would need your child 's foreign birth certificate if you have it or can get it within 10 days.  If not,we will consider other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age.[NEWLINE]user: She doesn't have a passport[NEWLINE]user: What if we lived outside of the United States and had some documents from there[NEWLINE]agent: If your child lived outside the United States for an extended period, a current or previous passport, school and/or employment records and any other record that would show long - term residence outside the United States are documents that we may need to see.[NEWLINE]user: and I could use the report of birth right?[NEWLINE]agent: Yes, we can accept only certain documents as proof of U.S. citizenship. The Certification of Report of Birth DS-1350 is one of them[NEWLINE]user: What other documents are accepted as proof of U.S. citizenship?[NEWLINE]agent: We can accept only certain documents as proof of U.S. citizenship. These include : Certification of Report of Birth DS-1350, Consular Report of Birth Abroad FS-240, U.S. passport, Certificate of Citizenship N-560/N-561, and Certificate of Naturalization N-550/N-570[NEWLINE]user: Also since my kid doesn't have a passport what else would be acceptable?"}
{"id": "superseg_train_157", "dialogue": "user: What documents do I need to get a Social Security card for a kid born out of the U.S.?[NEWLINE]agent: You will need proof of citizenship[NEWLINE]user: okay, what if I don't have a certain document[NEWLINE]agent: If you don't have a foreign birth certificate then you can have their passport or a document issued by DHS as evidence of your child 's age.[NEWLINE]user: what other documents can I use?[NEWLINE]agent:  We can accept only certain documents as proof of U.S. citizenship. These include : Certification of Report of Birth DS-1350 ; Consular Report of Birth Abroad FS-240 ; U.S. passport ; Certificate of Citizenship N-560/N-561 ; Certificate of Naturalization N-550/N-570.[NEWLINE]agent: Has the child lived outside of the United States for an extended period?[NEWLINE]user: No they haven't[NEWLINE]user: is a report of birth an accepted proof of U.S. citizenship?[NEWLINE]agent: Yes, We can accept only certain documents as proof of U.S. citizenship and this includes a Certification of Report of Birth DS-1350[NEWLINE]user: I heard I needed a picture ID for them like a state ID or a driver's license but what if I don't have one for them?[NEWLINE]agent: In that case we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information,  date of birth or age and preferably a recent photograph. Documents such as an Employee identification card ; School identification card ; Health insurance card not a Medicare card ;  or U.S. military identification card would be acceptable.[NEWLINE][BOUNDARY][NEWLINE]user: Is it important that I have originals or can I get copies sent to me and bring those in?"}
{"id": "superseg_train_158", "dialogue": "user: What original documents do I need to get a social security card if any?[NEWLINE]agent: Yes, you will need original documents that prove your citizenship.[NEWLINE]agent: Are you able to verify that you are a U.S. born citizen?[NEWLINE]user: No, I do not have documentation on that, what steps would I need to take?[NEWLINE]user: Do you need to show proof of the child's identity?[NEWLINE]agent: Yes, we will need to verify the child's identity in order to issue a social security card.[NEWLINE]user: If my child lives outside the U.S. for extended periods of time what documents would you need to see?[NEWLINE]agent: We would need to see a current/previous passport or school/employment records for the child.[NEWLINE]user: Is there other steps to take if I don't have the necessary documentation?[NEWLINE]agent: Yes, we can ask to see other current documents that display your date of birth, name, or a recent photo.[NEWLINE]user: What forms of proof does social security need to see?"}
{"id": "superseg_train_159", "dialogue": "user: What documents do I need to get a social security card?[NEWLINE]agent: Proof of U.S. citizenship[NEWLINE]agent: We can accept documents such as certificate of birth in U.S. If for a Foreign Born U.S. Citizen child you must present your child's foreign birth certificate If not you havie to get it to us in 10 days[NEWLINE]user: What other documents do you consider for a foreing born child?[NEWLINE]user: What if I do not have a specific document?[NEWLINE]agent:  we will ask to see other documents and any documents submitted must be current, not expried and show you name date of birth or age a preferably a recent photograph[NEWLINE]user: What can I show as proof of identity?[NEWLINE]agent:  U.S. driver 's license or State - issued non - driver identification card  are acceptable[NEWLINE]user: What if my child lived outside the united states for an extended period?[NEWLINE]agent:  a current or previous passport  or school and/or employment record are accepted[NEWLINE]user: What if a document is not available?"}
{"id": "superseg_train_160", "dialogue": "user: what will I need to get my social security card?[NEWLINE]agent: are you an American citizen?[NEWLINE]agent: If we don't have you in our system yet then you will have to provide proof of U.S. citizenship[NEWLINE]user: I am an American citizen[NEWLINE]agent: We will need your U.S. birth certificate or a U.S. passport as proof of citizenship[NEWLINE]user: Do you take any other documents?[NEWLINE]agent: For proof of citizenship we would need either a U.S birth certificate or a U.S. passport[NEWLINE]agent: We need proof of identity too, do you have a U.S. driver's license, State - issued non - driver identification card or a U.S. passport?[NEWLINE]user: No passport, but my birth certificate and driver's license will do just fine right?[NEWLINE]agent: Yes, as long as the license is a U.S. drivers license or a State - issued non - driver identification card[NEWLINE]user: What would happen if I didn't have a license or state ID?"}
{"id": "superseg_train_161", "dialogue": "user: In order to obtain a social security card, what original documents do I need?[NEWLINE]agent: For starters you would need your proof of citizenship.[NEWLINE]agent: Are you a U.S. born adult?[NEWLINE]user: No I am not.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a website where I can get more information?[NEWLINE]agent: Yes, we have a Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: What if don't have the specific documents that are required?[NEWLINE]agent: If we don't receive the documents within 10 days we can look at other documents as long as they aren't expired and show your name and identifying information such as a birthday or a photo.[NEWLINE]user: What counts as proof of identity?[NEWLINE]agent: Any document that isn't expired that has information about you such as a driver's license or passport.[NEWLINE]user: What specific cards show proof of identity?[NEWLINE]agent: You can use a U.S. driver's license, a state ID card, or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to request a replacement card online?"}
{"id": "superseg_train_162", "dialogue": "user: What things will I need to get my Social Security Card?[NEWLINE]agent: If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]agent: Have you already established your U.S. citizenship with us?[NEWLINE]user: Yes, I have proven my U.S. citizenship before[NEWLINE]agent: Okay, so you have shown proof in the form of a  U.S. birth certificate or U.S. passport before[NEWLINE]user: Also, I heard I needed some identity proof so what qualifies as identity proof?[NEWLINE]agent: We would accept your U.S. driver 's license, State - issued non - driver identification card or U.S. passport.[NEWLINE]user: What if I don't have any of those things?[NEWLINE]agent: We would ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information, date of birth or age and preferably a recent photograph. Documents such as an employee identification card or other similar cards[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and how much will the Social Security card cost?[NEWLINE]agent: You can replace your Social Security card for free if it was lost or stolen.[NEWLINE]user: So I can just come in and get a Social Security card for free whenever I want?"}
{"id": "superseg_train_163", "dialogue": "user: I need a replacement Social Security Card and want to know what I need to bring with me?[NEWLINE]agent: You might not need to get a replacement card as long as you know your Social Security number, but if you absolutely need a replacement then you can replace your Social Security card for free if it is lost or stolen.[NEWLINE]agent: You can also request your replacement Social Security card online. If you are age 18 or older with a U.S. mailing address and have a my Social Security account,you can apply for a replacement card online.  Will you be getting your replacement card online?[NEWLINE]user: Yes, it will be easier for me[NEWLINE]agent: Okay, it's easy to apply for a replacement card online. For more information about creating my Social Security account and getting a replacement card online,visit our Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: What documents will I have to have at hand?[NEWLINE]agent:  If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]user: Also, do I need any type of ID card?[NEWLINE]agent: We can accept only certain documents as proof of identity. An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph[NEWLINE]user: So you need to see like a license or state ID card as proof of identity?[NEWLINE]agent:  as proof of identity Social Security must see your U.S. driver 's license, state - issued non - driver identification card or U.S. passport.[NEWLINE]user: What if I don't have any of those with me?[NEWLINE]agent: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days, we will ask to see other documents. Any documents submitted, including the following, must be current not expired and show your name, identifying information, date of birth or age and preferably a recent photograph. Documents such as Employee identification card, school identification card, health insurance card not a Medicare card, or U.S. military identification card are accepted.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go again to get my replacement Social Security card online?"}
{"id": "superseg_train_164", "dialogue": "user: How do I get a replacement Social Security card?. I'm a U.S. born adult.[NEWLINE]agent: You can get a replacement for free if you lose your card, but you may not need to get a replacement since knowing your social security number is what's important.[NEWLINE]agent: The easiest way to apply for a replacement is if you have an my Social Security account. Do you?[NEWLINE]user: I don't.[NEWLINE]agent: Do you want to create one?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't get one of the required documents?[NEWLINE]agent: In that case, we'll ask you for another suitable document. The submitted documents must be current, not expired and show your name, identifying information, date of birth and, preferably, a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to how many times I can get a replacement card, and, are there exceptions to the limits?[NEWLINE]agent: yes, there are limits. You are limited to only 3 replacements a year and 10 replacement during your lifetime. There are exceptions like changes in immigration status, legal name changes or if you can prove that you need the replacement to prevent a significant hardship.[NEWLINE][BOUNDARY][NEWLINE]user: What if I haven't yet stablished my citizenship with you guys?[NEWLINE]agent: then you'll need to show us a proof of your U.S. citizenship. Documents like your birth certificate or your U.S. passport are the most common proof of citizenship received.[NEWLINE]user: and as proof of identity?"}
{"id": "superseg_train_165", "dialogue": "user: What do my documents need to reflect in order to get a replacement social security card?[NEWLINE]agent: Your documents need to reflect your proof of citizenship.[NEWLINE]agent: Have you already established proof of your citizenship with us?[NEWLINE]user: Yes, I have already confirmed this.[NEWLINE]agent: We would need to see proof of U.S. citizenship such as a U.S. birth certificate or a U.S. passport.[NEWLINE]user: Do the documents have to be current?[NEWLINE]agent: Yes, in order for us to accept the documentation it must be current and not expired.[NEWLINE]user: What forms of proof can I use to verify my identity?[NEWLINE]agent: You may use a U.S. driver's license, a U.S. passport, or a state issued ID card.[NEWLINE]user: What happens if I don't have any of these forms of identification?[NEWLINE]agent: If you don't possess any of these id's, we will ask to see other documents that are current and that can verify your name, date of birth, and preferably a recent photo.[NEWLINE][BOUNDARY][NEWLINE]user: Can I turn in copies of the documents?"}
{"id": "superseg_train_166", "dialogue": "user: Hello there. I'm on certain situation and need information for getting a SSN card replacement? is for an adult.[NEWLINE]agent: No problem. If your SSN card was lost or even worst, stolen, you can replace it free of charge.[NEWLINE]agent: Are you 18 or older, have a U.S mailing address and have a My Social Security account?[NEWLINE]user: Yeah, i'm older than 18 and have those other two things.[NEWLINE]agent: Excellent. Then you can apply for a replacement card via online.[NEWLINE]user: Great. I suppoose that i'll need to present certain documents, is it? Can i present some copies?[NEWLINE]agent: Sorry, but no, Indeed, you need to present documents, but these documents must originals or at least be certified by the agency that issued them. we are not allowed to receive any photocopies or notarized copies. And of course, all documents must be current.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, ok, i'll take that in mind. So, for what those documents would be useful?[NEWLINE]agent: Those would be used as proof of citizenship.[NEWLINE]user: I suppose that is what i get for not establishing my U.S citizenship with you before?[NEWLINE]agent: You could say so. In any case, we'll need to see a proof of your U.S citizenship, and only certain documents are accepted, such as a U.S birth certificate or U.S passport.[NEWLINE]user: Yeah, ok. And what would happen if i don't have those documents? Is there an option?"}
{"id": "superseg_train_167", "dialogue": "user: What kind of documents will I need to get a card?[NEWLINE]agent: You will need to have documents that prove your U.S. citizenship.[NEWLINE]agent: Have you already established your U. S. citizenship with our office?[NEWLINE]user: No, I don't know how to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way I can get a card online?[NEWLINE]agent: There is a fast and secure way to request a replacement Social Security card online.[NEWLINE]user: How do I do that?[NEWLINE]agent: It's quick and easy if you meet the requirements.[NEWLINE]user: What do I need to do to set that up?[NEWLINE]agent: If you go to the Social Security Number and Card website, it shows all the requirements and explains how to set up your account.[NEWLINE][BOUNDARY][NEWLINE]user: So what kind of documents do I need to prove my citizenship?[NEWLINE]agent: We can only accept certain documents to prove citizenship, including a U.S. passport or U.S. birth certificate.[NEWLINE]user: Do I need any other paperwork?"}
{"id": "superseg_train_168", "dialogue": "user: I need help with replacement card for a U.S. born adult.[NEWLINE]agent: You can replace your social security card for free if it is lost or stolen; but you also may not need to get a replacement card.[NEWLINE]agent: Are you age 18 or older with a U.S. mailing address and have a my Social Security account?[NEWLINE]user: No I do not have a my Social Security account and am not 18 or older.[NEWLINE]agent: Do you need more information about creating my Social Security account and getting a replacement card online?[NEWLINE]user: Yes, I would like to know about getting a my Social Security account and getting a replacement card online.[NEWLINE]agent: Please, just go visit our Social Security Number and Card website.[NEWLINE]user: Do I need to visit the Social Security Number and Card website?[NEWLINE]agent: Yes, if you want information about creating an account visit our Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do if I do not have one of the documents or cannot get a replacement in less than ten days?[NEWLINE]agent: We will ask to see other documents and they must be current and not expired, show your name, identifying information such as date of birth or age, and a recent photograph.[NEWLINE]user: What kind of proof of identity do I need for Social Security?"}
{"id": "superseg_train_169", "dialogue": "user: Am I able to apply for social security benefits online?[NEWLINE]agent: Do you want to apply for retirement benefits?[NEWLINE]user: No I do not want to apply for retirement benefits.[NEWLINE]agent: Were you able to agree to the terms of service agreement and create a personal social security account?[NEWLINE]user: No, I was not able to set that up.[NEWLINE]agent: Were you able to agree to the terms of service agreement?[NEWLINE]user: Yes, I was able to agree with the terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: Are spouse's able to claim benefits?[NEWLINE]agent: Yes, a spouse can claim benefits if they are the spouse or divorced spouse of a retired worker or a disabled worker or the widow/widower of a deceased worker.[NEWLINE][BOUNDARY][NEWLINE]user: What does a benefit calculator do?[NEWLINE]agent: A benefit calculator helps you to get an estimate of the benefits that you and your family may be eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm the spouse of a retired worker, can I still claim benefits?"}
{"id": "superseg_train_170", "dialogue": "user: Hi. Can you help me register for benefits online?[NEWLINE]agent: I can help you with that. Are you looking to apply for retirement, disability, or Medicare?[NEWLINE]user: I'm not looking for any of those.[NEWLINE]agent: Are we able to complete your request?[NEWLINE]user: I'd like to apply online.[NEWLINE]agent: Okay. We can try to do that, but in case we are not able to do so, we will let you know how to schedule an appointment or call us.[NEWLINE]user: Will I need to give you access to my social security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?"}
{"id": "superseg_train_171", "dialogue": "user: What benefits can I apply for online?[NEWLINE]agent: Do you meet criteria to apply for retirement, disability benefits or just medicare online?[NEWLINE]user: Yes, I meet the criteria to apply for benefits online.[NEWLINE]agent: You can then complete your application online and you will have to agree to our terms of service agreement and create a log in to your personal account.[NEWLINE][BOUNDARY][NEWLINE]user: What are survivor benefits?[NEWLINE]agent: You can use our survivors planners to learn how your family members will be protected.[NEWLINE][BOUNDARY][NEWLINE]user: Why do I need to use the planners?[NEWLINE]agent: The planners will help you better understand your Social Security protection as you plan for the future.  Use the benefit calculator to get estimates of benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How will i receive information?[NEWLINE]agent: You will receive certain information on how to contact us by pone or to schedule an appointment.[NEWLINE]user: What happens if not able to process my request?[NEWLINE]agent: You will then receive information on how to contact us by phone or make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out how much I might get for survivors or disability benefits?"}
{"id": "superseg_train_172", "dialogue": "user: What are the things I need to do if I want to apply for Benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits or Medicare?[NEWLINE]user: No, none of these benefits apply to me[NEWLINE]agent: Have you received confirmation from us that we were able to process your online request?[NEWLINE]user: I have been contacted to say that my request could not be processed[NEWLINE]agent: In this case, you will be contacted and given information on how to contact us by phone or alternatively, schedule an appointment to meet with one of our agents[NEWLINE][BOUNDARY][NEWLINE]user: How do I qualify for benefits from my spouse?[NEWLINE]agent: You may qualify for spouse's benefits even if you never worked under Social Security. One of the criteria is if you are the spouse or divorced spouse of a retired worker[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what benefits I may qualify for?[NEWLINE]agent: You can use the planners we have provided to better understand your Social Security protection benefits. You can then choose our benefit calculator to get estimates of the benefits you may qualify for[NEWLINE][BOUNDARY][NEWLINE]user: What is the process of applying for benefits online?"}
{"id": "superseg_train_173", "dialogue": "user: Can I apply for SS benefits online?[NEWLINE]agent: Yes you can apply for retirement benefits, disablility benefits or just medicare and you meet certain criteria[NEWLINE]user: I need just medicare[NEWLINE]agent: You will be asked to agree to the terms of service agreement and create or login to your personal SS account.[NEWLINE]user: I need help with how to apply as a divorced spouse of a retired worker[NEWLINE]agent: YOu can fill out your medicare benefits online if you are the divorced spouse of a retired worker and  within 3 months of age 62 or older and you meet certain criteria[NEWLINE][BOUNDARY][NEWLINE]user: Are there online tools to help with the process?[NEWLINE]agent: If you have enough social security credits to qulify for benefits ou can use our Retirement Estimator to get a personalized estimate of your  benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there planner to help understand SS protection?[NEWLINE]agent: yes you can use our planners to understand then choose a benefit calculator to get estimates you may be eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?"}
{"id": "superseg_train_174", "dialogue": "user: I need help applying online.[NEWLINE]agent: Do you meet the criteria to apply online?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Does it say we can't process your request?[NEWLINE]user: Yes, it does.[NEWLINE]agent: You will receive information on how to call us or schedule an appointment.[NEWLINE]user: Do I need an account to apply online?[NEWLINE]agent: You will be asked to create one if you don't already have one.[NEWLINE][BOUNDARY][NEWLINE]user: Can younger people qualify for disability?[NEWLINE]agent: Yes, younger people may have earned work credits for disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivor's benefits?[NEWLINE]agent: You can use the survivors planner to learn what protections your family has.[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for retirement benefits?"}
{"id": "superseg_train_175", "dialogue": "user: How do I apply online?[NEWLINE]agent: YOu can apply online if you meet the criteria[NEWLINE]user: Oh I do not meet them[NEWLINE]agent: Doyou agree to the terms of service?[NEWLINE]user: No i dont[NEWLINE]agent: You will need to agree to the terms of service to apply[NEWLINE]user: Oh okay I understand, thankyou[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on how much I will get?[NEWLINE]agent: use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits[NEWLINE]user: Where can  find the online tools?[NEWLINE]agent: Use one of our benefit calculators to help you plan to[NEWLINE][BOUNDARY][NEWLINE]user: Can survivers get benefits?"}
{"id": "superseg_train_176", "dialogue": "user: Can I apply for benefits online?[NEWLINE]agent: Are you applying for retirement, disability or Medicare.[NEWLINE]user: No, retirement.[NEWLINE]agent: Has it told you your request was unable to be processed?[NEWLINE]user: Yes, it errored out.[NEWLINE]agent: Then you will receive information on who to contact or how to schedule an appointment.[NEWLINE]user: Is there a website I can go to for help?[NEWLINE]agent: Yes, go to this site.[NEWLINE][BOUNDARY][NEWLINE]user: What about spousal benefits?[NEWLINE]agent: If you are the spouse of a retired worker, you may still qualify.[NEWLINE][BOUNDARY][NEWLINE]user: If  a spouse didn't work very long, can his family still get benefits?[NEWLINE]agent: Yes, there may be enough work credits to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an online tool I can use to figure out what my benefits would be?"}
{"id": "superseg_train_177", "dialogue": "user: how do I apply for benefits[NEWLINE]agent: Apply for benefits online f you want to apply for retirement benefits, disability benefits, or just Medicare[NEWLINE]user: How do I complet an online application?[NEWLINE]agent: f we are not able to process you request  you cant complete your application online[NEWLINE]user: What do I do if you are not able to process my online request?[NEWLINE]agent: you will receive specific information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: What information is there for surivvors benefits?[NEWLINE]agent: Use our Survivors Planner to learn  how your family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: Can I do this online?[NEWLINE]agent: you can complete your application online[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?"}
{"id": "superseg_train_178", "dialogue": "user: Where exactly do I apply?[NEWLINE]agent: Apply For Benefits Onliner If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria[NEWLINE]user: That does not apply to me[NEWLINE]agent: ok that is fine, If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria[NEWLINE]user: can I complete it online?[NEWLINE]agent:  If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria you can complete your application online[NEWLINE]user: yes[NEWLINE]agent: Oh okay no problem[NEWLINE][BOUNDARY][NEWLINE]user: Does my spouse get benefits?[NEWLINE]agent:  Even if you never worked under Social Security,s you may still qualify for benefits if you are the[NEWLINE][BOUNDARY][NEWLINE]user: How can I get benefits"}
{"id": "superseg_train_179", "dialogue": "user: Hi, do I need information regarding Survivor Benefits please?[NEWLINE]agent: I recommend looking at the Survivor Planner for information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: Does the spouse qualify for benefits?[NEWLINE]agent: Of course, a retired worker's spouse or divorced spouse qualify for that purpose.[NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: It is important to note that this can happen even if you have never worked under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if you die?[NEWLINE]agent: It is important that you search for information related to the topic.[NEWLINE]user: What is the labor credits?[NEWLINE]agent: It is essential to highlight that This protection is particularly important for young families with children.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum number of Social Security credits to qualify?"}
{"id": "superseg_train_180", "dialogue": "user: I wonder who benefits from Social Security?[NEWLINE]agent: It is important that such a benefit is when you retire.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: This benefit is directed at you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information?[NEWLINE]agent: You can visit our sites to request more information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Retirement Planner?[NEWLINE]agent: It consists of learning what is necessary to qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: So we recommend using the Survivor Planner.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the benefit?"}
{"id": "superseg_train_181", "dialogue": "user: Hi, who did you provide Social Security benefits to?[NEWLINE]agent: One of the things you should be clear about is being retireable.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Social Security can provide benefits to several of your family members.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can visit us and look for more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Retirement Planner?[NEWLINE]agent: It is used more mind to learn more about the subject.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the benefit calculators to qualify the benefits?[NEWLINE]agent: Sure, it's important for that purpose.[NEWLINE][BOUNDARY][NEWLINE]user: Does insurance protect my family members?"}
{"id": "superseg_train_182", "dialogue": "user: Is it possible for me to apply for benefits online?[NEWLINE]agent: Do you want to file for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: Yes, I would like to apply for at least one of those benefits.[NEWLINE]agent: Then you can always complete your application online.[NEWLINE]user: What if you cannot process my request?[NEWLINE]agent: You would be able to contact us by phone or schedule an appointment if you cannot process your request.[NEWLINE]user: What if I am the spouse of a retired or disabled worker?[NEWLINE]agent: You should fill out your application for monthly benefits or just Medicare online within 3 months of age 62 or older and must meet certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Would I still qualify for benefits if I never worked under Social Security?[NEWLINE]agent: Are you a spouse of a retired worker?[NEWLINE]user: Yes, I am a spouse of a retired worker.[NEWLINE]agent: Then you qualify for spouse's' benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivors benefits?"}
{"id": "superseg_train_183", "dialogue": "user: When can Social Security provide benefits for me, my spouse, or other family members?[NEWLINE]agent: Are you planning on retiring?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you know they can provide benefits if you become disabled?[NEWLINE]user: Yes, I know this.[NEWLINE]agent: Do you know when you die they can provide benefits?[NEWLINE]user: Yes, I do know this also.[NEWLINE]agent: Then you know that you, your spouse, and other family members of your family can get benefits from Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to estimate my retirement benefits?[NEWLINE]agent: Yes, you can use our retirement planner.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to help understand more about Social Security protection?"}
{"id": "superseg_train_184", "dialogue": "user: I need help with Survivors Benefits[NEWLINE]agent: You can use our Survivors Planner to learn more about benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply?[NEWLINE]agent: Yes, with the Retirement Planner you can learn how and when you should apply.[NEWLINE][BOUNDARY][NEWLINE]user: can I still get benefits even though I myself was never a worker?[NEWLINE]agent: Are you the spouse or divorced spouse of a retired worker?[NEWLINE]user: my husband was retired[NEWLINE]agent: You may still qualify for benefits because of him.[NEWLINE][BOUNDARY][NEWLINE]user: do you have info on how family members can get benefits when someone dies?[NEWLINE]agent: Yes, with the Survivors Planner you can learn how family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to look at what retirement benefits someone might get?"}
{"id": "superseg_train_185", "dialogue": "user: Hi there. Need some info about the retirement thing, please.[NEWLINE]agent: Sure. Do you mean a Government Pension Offset?[NEWLINE]user: Yeah, yeah, that's the one.[NEWLINE]agent: Perfect.That GPO refers to a pension that you'll receive for your work but is not covered by Social Security, that would be in the case of government employment. Is that your case?[NEWLINE]user: Yeah, that's me.[NEWLINE]agent: Right. In that case, you must know that any SS benefits you may be eligible to receive on your spouse's record may be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok, didn't know that. Well, i'll deal with that. In any case, can you tell me what happens if i'm eligible for benefits and i happens to know my spouse's estimate?[NEWLINE]agent: A moment. IN that case, you'll need to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I see. i'll get to it asap. Say, is there a way to get a more precise estimate about the pension i could receive?[NEWLINE]agent: Sure. If you want to know a more precise estimate, do as follow: Find and enter the estimated gross monthly amount you'll receive and not covered by Social Security. Then enter it on calculator. Be aware you must use your most recent estimate to determine your future benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's a lot information to handle. It is possible for me to get more personalized help?. I was wandering about retirement before full age, for example.[NEWLINE]agent: No problem. Just look for our toll free numbers to get more help or contact your local SS office.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind. Well, a last question, then. If i go under the GPO, what i need to estimate future benefits?"}
{"id": "superseg_train_186", "dialogue": "user: I could use some help with retirement benefits[NEWLINE]agent: Do you need help with knowing more about what Government Pension Offset is?[NEWLINE]user: no, other things[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help to calculate your benefits if you are affected by the GPO?[NEWLINE]user: yes sir[NEWLINE]agent: Are you trying to estimate your future spouse 's, widow 's, or widower 's benefits under the GPO?[NEWLINE]user: yes I am[NEWLINE]agent: OK, you need two things :The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security. and, The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: and what if my spouse already gets benefits?[NEWLINE]agent: ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the benefit amounts if I retire before full retirement age?"}
{"id": "superseg_train_187", "dialogue": "user: I need help with the benefits planner for retirement.[NEWLINE]agent: Do you need to know about the Government Pension Offset or GPO?[NEWLINE]user: Yes I need to learn about the GPO.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security such as a government employee?[NEWLINE]user: Yes, I will receive pension for work not covered by Social Security.[NEWLINE]agent: If that is the case, then any Social Security benefits you may be eligible for it will be reduced but you will still get some.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do to estimate my future spouse's benefits under GPO?[NEWLINE]agent: You need the estimated gross monthly amount of your pension for your government job not covered by Social Security and the monthly amount of your Social Security benefit as a spouse before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be eligible for Social Security retirement benefit based on my own earnings?[NEWLINE]agent: Do you have a higher benefit based on your spouse's earnings?"}
{"id": "superseg_train_188", "dialogue": "user: Hello. I want to ask some things about retirement benefits.[NEWLINE]agent: Well, there is the GPO option, is that what you're looking for?[NEWLINE]user: Yes, that's the one i need info about.[NEWLINE]agent: Good, Are you going to receive a pension for a work not covered by Social Security then?[NEWLINE]user: Yeah, i will.[NEWLINE]agent: Very well. Then, if you're going to receive that pension, under GPO the benefits you may be eligible to receive from your spouse record may get to be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can you tell me if that applies equally in case i retire before full retirement age?[NEWLINE]agent: That would be correct. If you happen to retire before full age of retirement, then your benefit amount as a spouse get reduced. Of course, it has to do with your age, and in that regard, maximum reduction can hit 30 percent, at age of 62.[NEWLINE]user: Umm seems a little complicated. What can i do if i need more information?[NEWLINE]agent: You can call to any of our free toll numbers or yo can contact your nearest Social Security ofiice, for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll do that. Now, what can i do if in any case, i don't have access to my spouse estimates or records?[NEWLINE]agent: As with the question before this, you better call to our toll free numbers or go to your nearest SS office.[NEWLINE][BOUNDARY][NEWLINE]user: Ok last question. Is there anything that could affect my benefits as spouse?"}
{"id": "superseg_train_189", "dialogue": "user: I am looking to get information regarding a retirement benefits planner, where do I go to get this information?[NEWLINE]agent: Are you aware of the Government Pension Offset (GPO)?[NEWLINE]user: Yes, I have heard of this but would need more information on it[NEWLINE]agent: Will you be in receipt of a pension for work that is not covered by Social Security?[NEWLINE]user: Yes, that does apply to me[NEWLINE]agent: In this case, any benefits that you may be able to receive on your spouse's record may be reduced. This reduction is referred to as GPO[NEWLINE][BOUNDARY][NEWLINE]user: What information is required to calculate my benefits if I am affected by GPO?[NEWLINE]agent: There are two things required; we will need to know your gross monthly pension from your job that is not covered by Social Security and then the estimated monthly amount of your Social Security benefit as a spouse, widow or widower, before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get further information regarding the calculation of my benefits upon retirement?[NEWLINE]agent: Are you eligible for widow's or widower's benefits, or have you no access to your spouse's estimate or records?"}
{"id": "superseg_train_190", "dialogue": "user: Can you tell me more about the Benefits Planner for my retirement?[NEWLINE]agent: Gladly. Would you like to know what Government Pension Offset (GPO) is?[NEWLINE]user: Yeah, that's exactly what I wanted to know![NEWLINE]agent: Great. Could you tell me if you are going to receive a pension for work not covered by Social Security?[NEWLINE]user: Yes, I believe I do.[NEWLINE]agent: Then you should know that any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called GPO.[NEWLINE]user: Oh, where can I get more information about that?[NEWLINE]agent: For more information, please read the \"When won't my Social Security benefits be reduced?\" section of our \" Government Pension Offset \" factsheet.[NEWLINE][BOUNDARY][NEWLINE]user: Will this also affect my benefits as a spouse somehow?[NEWLINE]agent: Yes, this will also affect your benefits as a spouse, widow, or widower.[NEWLINE][BOUNDARY][NEWLINE]user: Do I get just as much benefits as a spouse?"}
{"id": "superseg_train_191", "dialogue": "user: Hello there. I'm looking for information about benefits planning, specifically retirement, please?[NEWLINE]agent: Sure. Do you want to know about a Government Pension Offset?[NEWLINE]user: Yes, please. I would like to have the information.[NEWLINE]agent: This pension is for those who will receive a pension for work not covered by social security. Is that your case?[NEWLINE]user: No, now i heard the explanation, i think it's not my case.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i guess i have to be sure about what i'm looking for. Anyway, another question, lets say i am eligible for a retirement benefit on my own, but i do have a benefit based on my spouse's earnings, that will have any effect on mine's?[NEWLINE]agent: Yeah, it will. If there is a higher benefit, this will also affect your benefits as a spouse, widow or wdower.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, ok. Look now, what would be my spouse's benefit if she is already receiving benefits?[NEWLINE]agent: If that's the case, you'll have to ask your spouse what its benefit would be if it started at full retirement age. Then, you'll have to divide that on half, rounding it to the nearest dollar. That would be the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: And what about if i want to retire before the normal age? Would be any effect?"}
{"id": "superseg_train_192", "dialogue": "user: I need help with benefits.[NEWLINE]agent: What would you like to know about the Government Pension Offset?[NEWLINE]user: What is a GPO?[NEWLINE]agent: Do you have pension for work not covered by Social Security?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then Social Security benefits from your spouse's record may need to be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number I can call for assistance?[NEWLINE]agent: -Yes we have representatives available at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a better estimate on how my benefit will change?[NEWLINE]agent: Go to Calculate Your Benefits and enter the amounts for a more accurate estimate.[NEWLINE][BOUNDARY][NEWLINE]user: What if I retire early?"}
{"id": "superseg_train_193", "dialogue": "user: Can you help me with retirement benefits?[NEWLINE]agent: Is it for your spouse?[NEWLINE]user: No, my spouse's.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you affected by the GPO?[NEWLINE]user: Yes, I have a pension from a job not covered by Social Security.[NEWLINE]agent: Do you want to estimate your spouse's benefits?[NEWLINE]user: Not yet.[NEWLINE]user: What information do I need to do that?[NEWLINE]agent: You need your estimated gross monthly income for your pension and the estimated monthly amount of your spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any exemptions to the GPO?"}
{"id": "superseg_train_194", "dialogue": "user: I want to know more about planning my retirement benefits.[NEWLINE]agent: well, there's the Government Pension Offset (GPO). Do you want to know about it?[NEWLINE]user: yes.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security?[NEWLINE]user: I won't.[NEWLINE][BOUNDARY][NEWLINE]user: but tell me how would affect the benefits I would get from my spouse's work.[NEWLINE]agent: to calculate your benefits enter the estimated \"gross\" monthly amount you would get from any government pension for work not covered by Social Security in step #1 of \"Calculate Your Benefits\", then use your most recent estimate to determine your estimated retirement benefit based on your own earnings.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about the estimated benefit amount I would get if I retire before reaching full retirement age.[NEWLINE]agent: You can call our toll free number 1-800-772-1213. For peo\u00f1le with hearing impairments, we have available our TTY number 1-800-325-0778 or contact your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to calculate my future widow's benefits under the GPO?"}
{"id": "superseg_train_195", "dialogue": "user: What is the Benefits Planner for Retirement?[NEWLINE]agent: Would you like to learn about the Government Pension Offset?[NEWLINE]user: Yes, could you please tell me about it.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security?[NEWLINE]user: Yes, I would receive a pension not covered by Social Security?[NEWLINE]agent: That is ok but any Social Security benefits you would receive on your spouses record could be lowered.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I would be eligible for spouse's benefits and have access to your spouses estimate?[NEWLINE]agent: Do you know you can find the estimated amount of the retirement benefit your spouse would be eligible for at full retirement age?[NEWLINE]user: No, I did not know that.[NEWLINE]agent: Do you know you can divide your spouses benefit in half and round to the nearest dollar?[NEWLINE]user: No, I did not know I could do that to get an estimate.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_196", "dialogue": "user: Good morning. I'm looking to clear out some doubts about the benefit planner?[NEWLINE]agent: No problem, I assume that you know what a Government Pension Offset is?[NEWLINE]user: No, i don't have the minimal idea about what that is.[NEWLINE][BOUNDARY][NEWLINE]agent: It's a kind of reduction on your spousal benefits. If you are eligible for that, you may need to know hoe to calculate your benefits under that figure, Do you want to know information for that?[NEWLINE]user: No, I don't think I need it right now.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K., even so, you could try to get some estimate. Do you have access to your spouse's estimate?[NEWLINE]user: Yeah, I have access to that information.[NEWLINE]agent: O.k, that's good. Could you locate the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: No, sorry, I don't think I'm able to find that.[NEWLINE]agent: I understand, Then I assume that you couldn't be able to make a simple divide and round operation then, right?[NEWLINE]user: No, certainly not.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_197", "dialogue": "user: benefits help[NEWLINE]agent: Do you want to know what Government Pension Offset is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know what Information You Need to Calculate Your Benefits If You Are Affected by the GPO?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible for spouse's benefits and have access to your spouse's estimate?[NEWLINE]user: yes[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no[NEWLINE]agent: Do you know how to get an estimate of your spouse's benefits by dividing and rounding down?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: You will need to know the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO to estimate the benefits[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to get a more accurate estimate of how my government pension will affect my our benefits?"}
{"id": "superseg_train_198", "dialogue": "user: Hi, I need help with a retirement benefits planner.[NEWLINE]agent: Are you aware of the Government Pension Offset?[NEWLINE]user: No, I don't know anything about the Government Pension Offset.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need information on how to calculate your benefits if you are affected by the Government Pension Offset?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information about if you will be eligible for the spouse's benefits?[NEWLINE]user: Yes that would be helpful to know about.[NEWLINE]agent: Do you need to find the estimated amount of retirement benefit that your spouse would be eligible to receive at full retirement age?[NEWLINE]user: No, I already know the estimated amount.[NEWLINE]agent: Ok, great. Now do you know that you have to divide this amount in half and round down to the nearest dollar?[NEWLINE]user: Oh! Well I didn't know that, so that is really good to know.[NEWLINE][BOUNDARY][NEWLINE]agent: Also, to get your estimate you will need the estimated monthly amount of your Social Security benefit as a spouse before the effect of the Government Pension Offset.[NEWLINE][BOUNDARY][NEWLINE]user: Now, lets say that I retire before my full retirement age, how will my benefit amount respond and was the reduction based on?"}
{"id": "superseg_train_199", "dialogue": "user: I just wanted to look into the retirement benefits planner and GPO[NEWLINE]agent: Would you like to know more about Government Pension Offset?[NEWLINE]user: yes I would[NEWLINE]agent: Will you receive a pension for work not covered by Social Security such as government employment?[NEWLINE]user: yes[NEWLINE]agent: Any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called Government Pension Offset[NEWLINE][BOUNDARY][NEWLINE]user: how can I use the planner?[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no just wanted to use it[NEWLINE]agent: Did you want to know how to calculate your estimated spouse's benefit if you retire at full retirement age?[NEWLINE]user: no I don't know the numbers I would have to put in yet[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_200", "dialogue": "user: What should I consider when planning for SS retirement[NEWLINE]agent: Things to consider would be the best age to start your benefits[NEWLINE]user: What is the best age to start?[NEWLINE][BOUNDARY][NEWLINE]user: If you spouse or minor or disabled children will also gaulify for benefits from your record. The value of their benefits added to your own may help you decide if taking you benefits sooner is your best choice[NEWLINE]agent: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]user: I am married and my spouse is employed[NEWLINE]agent: You may be able to switch to their health insurance[NEWLINE]user: When should I think about retirement?[NEWLINE]agent: It is best to plan for the long term[NEWLINE][BOUNDARY][NEWLINE]user: What about my spouse?"}
{"id": "superseg_train_201", "dialogue": "user: What things should I consider when palnning for retirement[NEWLINE]agent: Considering what age to start your benefits is something to think about[NEWLINE]user: What age would be the best age?[NEWLINE][BOUNDARY][NEWLINE]user: It's best to delay receiving your retirement benefits until your full reitrement age or later[NEWLINE]agent: your retirement benefits will be higher[NEWLINE][BOUNDARY][NEWLINE]user: But when should I start?[NEWLINE]agent: There is no best age for everyone - you should make your decision based on your individual family circumstances[NEWLINE]user: What if I plan to continue working[NEWLINE]agent: There are limits on how much you can earn each year between the age of 62 and full retirement and stil get all your benefits[NEWLINE]user: The are limits on how much one can earn?"}
{"id": "superseg_train_202", "dialogue": "user: What other things should I condisder when planning for reitirement[NEWLINE]agent: Some other things to consider is what the best age is to start your benefits[NEWLINE]user: How do I know what the best age is?[NEWLINE]user: I come from a long-lived family[NEWLINE]agent: you may need the extra money more in later years particularly if you may outlive your pensions or annuties[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply for medicare if I start my benefits?[NEWLINE]agent: Before full retirement age?[NEWLINE]user: What happens if I delay?[NEWLINE]agent: You may have additional options[NEWLINE][BOUNDARY][NEWLINE]user: What decisions should I make about what the best age to apply for benefits is?[NEWLINE]agent: Ultimately it is your choice. You should make a decision when to apply based on your individual and family circumstances.[NEWLINE]user: What about the long term?"}
{"id": "superseg_train_203", "dialogue": "user: How will I know if I should apply for Medicare?[NEWLINE]agent: You should apply if you are age 65.[NEWLINE]agent: Do you plan to delay your benefits when you are 65?[NEWLINE]user: That is the question I need to ask because I think I want to.[NEWLINE]agent: Since you want to delay your Medicare benefits then you need to contact Social Security about 3 months before you turn 65.[NEWLINE]user: What happens if I forgot to sign up for Medicare?[NEWLINE]agent: All you need to do is read the general and special enrollment period on page 12 of the Medicare booklet and also your Medicare coverage could be delayed and cost more.[NEWLINE]user: Do I still need to sign up for Medicare if I all ready have coverage through an employer?[NEWLINE]agent: Yes, you still should check to see whether you need to sign up for Medicare because some health insurance plans change at age 65.[NEWLINE]user: Will other family members or minor children qualify for benefits under my record?[NEWLINE]agent: Actually, the value of their benefits added to your own will help you decide if taking your benefits sooner is your best choice.[NEWLINE]user: What if something like an accident occurred?"}
{"id": "superseg_train_204", "dialogue": "user: what other things are there to consider when planning for SS retirement?[NEWLINE]agent: Consider what the best age is to start your benefits[NEWLINE]user: What is the best age?[NEWLINE]user: Are you at full retirement age?[NEWLINE]agent: After you reach full retirement age, we recalculate your benefit amount to give you credit for any months in which you did not receive a benefit because of your earnings.[NEWLINE]user: I'm sorry I asked what is the best age[NEWLINE]agent:  There is no one best age for everyone, Decisions about when to apply for benefits is based on your individual and family circumstances.[NEWLINE]user: How can I figure out my inividual choices?[NEWLINE]agent: You need to make these decisions on your own as applies to your circumstances.[NEWLINE]user: What about my earnings?[NEWLINE]agent: When earnings appear on your record we check whether your monthly benefit with increase[NEWLINE]user: I come from a long lived family how will this affect me?"}
{"id": "superseg_train_205", "dialogue": "user: Hello, I would like some information about Medicare, do I qualify.[NEWLINE]agent: you certainly do if you are over the age of 65.[NEWLINE]agent: Do you plan to delay your retirement benefits?[NEWLINE]user: No I think I won't.[NEWLINE]user: What happens when my spouse files a benefit?[NEWLINE]agent: If that is the case, they will effectively be filing for all retirement or spousal benefits.[NEWLINE]user: I've read something about widow benefits, what is that?[NEWLINE]agent: f you qualify for benefits as a widow you have the option to apply for survivors benefits now and delay your retirement benefit until later.[NEWLINE]user: Can my spouse receive benefits on my record?[NEWLINE]agent: If they are of a certain age, then they must file straight away and will be effectively filing for all retirement or spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a earnings limit when I reach my full retirement age?[NEWLINE]agent: No, once you reach full retirement age there is no limit on how much you can earn.[NEWLINE][BOUNDARY][NEWLINE]user: What if I die, will my spouse get full benefits?[NEWLINE]agent: After full retirement age, your surviving spouse may receive your full benefit amount plus any accumulated delayed retirement credits.[NEWLINE]user: Is there a downside to applying for Medicare later than recommended?"}
{"id": "superseg_train_206", "dialogue": "user: Are there things I need to consider when it comes to retirement benefits planning?[NEWLINE]agent: Yes there are. A good place to start is to figure out which age works best for you to start receiving your benefits. Have you considered that yet?[NEWLINE]user: No, I have not given much thought as to what age will work best for me. Can you provide me with assistance on this?[NEWLINE][BOUNDARY][NEWLINE]user: Are there things that can't be ruled out in regards to making decisions about your future?[NEWLINE]agent: Yes, many unforseen circumstances can occur like a car accident, so your final decision may have to be based on your \"best guess.\"[NEWLINE]user: So anything unexpected like accidents and health problems should be taken into consideration?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an age that is considered the best to start your benefits?[NEWLINE]agent: No there isn't a \"one age suits all\" scenario. It is ultimately up to you and your informed decision based on your individual needs and circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I should contact if I decide to start delaying when I start my benefits?[NEWLINE]agent: Yes, you would need to contact Social Security 3 months before you turn 65 so that you can look into applying for Medicare.[NEWLINE]user: Should I still look into whether I need to sign up for Medicare if I still have health insurance through my former employer?[NEWLINE]agent: Yes, you should look into this because some health insurance plans change automatically when you turn 65.[NEWLINE][BOUNDARY][NEWLINE]user: If my earnings reach a certain amount, will I have to give up my benefits?"}
{"id": "superseg_train_207", "dialogue": "user: I am not sure if I should apply for Medicare.[NEWLINE]agent: I understand. It's important to consider that Medicare usually starts when you reach age 65.[NEWLINE]agent: Are you planning to delay starting your benefits?[NEWLINE]user: Yes, I was thinking about doing just that. You know, my current situation made me think a delay might be a good idea.[NEWLINE]agent: In that case be sure to contact Social Security about 3 months before you turn age 65 to check about applying for Medicare.[NEWLINE]user: What about my wife? I think she also qualifies for benefits from my record.[NEWLINE]agent: If your wife qualifies for benefits from your record, the value of her benefits, added to your own, may help you decide if taking your benefits sooner is your best choice.[NEWLINE]user: Got it, but I do have health insurance at my current job. Does this impact my Medicare plans somehow?[NEWLINE]agent: Even if you have health insurance through a current or former employer or as part of your severance package, you should still check to see whether you need to sign up for Medicare. Some health insurance plans change automatically at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. So tell me, could I also choose to get my retirement benefits earlier?[NEWLINE]agent: That is possible, you may choose to start receiving retirement benefits earlier.[NEWLINE]user: Well, I'm just thinking here. About life expectation and all. What good is retirement if I don't live to see it?"}
{"id": "superseg_train_208", "dialogue": "user: Do I need original documents to get a replacement social security card for a noncitizen child?[NEWLINE]agent: Yes, you will need original documents to verify their immigration status.[NEWLINE]agent: Are you able to prove your child's immigration status?[NEWLINE]user: No, I am not able to supply this information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you accept photocopies of the documents?[NEWLINE]agent: No, we can only accept the original documents, no photocopies or notarized copies.[NEWLINE][BOUNDARY][NEWLINE]user: Can my child get a social security card if they don't have permission to work?[NEWLINE]agent: If they don't have permission to work, they may only apply for a card if they meet certain requirements.[NEWLINE]user: When must I present my work permit I-766?[NEWLINE]agent: You must present the work permit if you are an F-1 student.[NEWLINE]user: Can a child who does not have permission to get work still get benefits?[NEWLINE]agent: Lawfully admitted noncitzens who can't work can obtain private health insurance, apply for school lunch programs, and subsidized housing.[NEWLINE]user: What types of documentation prove immigration status?"}
{"id": "superseg_train_209", "dialogue": "user: Hi. I want to know what kind of documents i need for a replacement card?[NEWLINE]agent: Well, that would be to prove a immigration status, so you'll need to show your child's current U.S immigration document.[NEWLINE]agent: Are you going to prove your child's immigration status?[NEWLINE]user: Yes, i want to do it.[NEWLINE]agent: Good, then you need to have Form I-551 or Lawful Permanent Resident Card or Form I-766 EAD work permit.[NEWLINE]user: And what happens if my child doesn't have permission to work? what to do then?[NEWLINE]agent: If that's the case, then the child may apply for a SSN if a federal or local law requires for him / her to provide a SSN.[NEWLINE]user: And if my child is a Student elegible to work?[NEWLINE]agent: If he/she falls into a F-1 student status, the child must provide a letter form his/her school official identifying him/her and confirming its school status.[NEWLINE]user: What if i don't hapend to have any documents?[NEWLINE]agent: Then you can provide us other documents we ask you, of course they mus t be valid.[NEWLINE]user: And if the student goes for an CPT?"}
{"id": "superseg_train_210", "dialogue": "user: I need a replacement card for a child[NEWLINE]agent: IIf for a noncitizne child you can replace for free if it is lost or stolen[NEWLINE]agent: What if my chld does not have permission to work but needs a card for other reasons?[NEWLINE]user: My child does not have premission to work[NEWLINE]agent:  see \" If your child does not have permission to work \" for further information.s[NEWLINE][BOUNDARY][NEWLINE]user: Does my child have to have a current DHS document?[NEWLINE]agent: yes social security will ask to see your childs current DHS document[NEWLINE]user: How do I show evidence of employment?[NEWLINE]agent: Yes we need evidence such as recent pay slip or a leeter from employer and your supervisor must sign and date the letter[NEWLINE]user: How do I prove my childs U.S. immigration status?[NEWLINE]agent: We accept documents such as a lawful permanent resident card or an employment authorization document[NEWLINE]user: What if my child is a J-1 or J-2 exchange visitor"}
{"id": "superseg_train_211", "dialogue": "user: How do i get replacement card for a noncitizen child?[NEWLINE]agent: You can replace your child's Social Security card for free if it is lost or stolen.[NEWLINE]agent: Does your child not have permission to work but still needs a social security number for other purposes?[NEWLINE]user: My child has permission to work.[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do i need to prove my child's immigration status?[NEWLINE]agent: Need to show your child's current immigation status by using lawful permanent resident card, machine readable immigrant visa or employment authorization document.[NEWLINE]user: Are you sure that is what I need to show as original documents?[NEWLINE]agent: Yes, you need to show your child's U.S. immigration document such as Lawful Permanent Resident Card or EAD.[NEWLINE]user: Can I use the non-work number to work?[NEWLINE]agent: The non-work number is for other purposes; but not for working.[NEWLINE]user: What can I use as proof of identity for social security?[NEWLINE]agent: You can always use your U.S. driver's license, state-issued non-driver identification.[NEWLINE]user: What do I need if I am an F-1 student authorized to work in curricular practical training?[NEWLINE]agent: You will have to provide us with Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE]user: What documents do you need to see for children with work-authorization?"}
{"id": "superseg_train_212", "dialogue": "user: I need help regarding a replacement card for a non-citizen child.[NEWLINE]agent: Of course. You can replace your child 's Social Security card for free if it is lost or stolen. However, you are limited to three replacement cards in a year and 10 during a lifetime. Legal name changes and other exceptions do not count toward these limits.[NEWLINE]agent: Does your child not have permission to work but does it need a Social Security number for other purposes?[NEWLINE]user: Yes, that would be the case.[NEWLINE]agent: In that case you should see \"If your child does not have permission to work\" for further information.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need proof of my identity?[NEWLINE]agent: Yes, we must see proof of your identity. An acceptable document must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.[NEWLINE]user: What documents do I need to show you?[NEWLINE]agent: You must show us your child 's current U.S. immigration document. An I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa or an I-766 Employment Authorization Document, EAD, work permit.[NEWLINE]user: Alright, and what if I don't have one of these documents?[NEWLINE]agent: In that case we will ask to see other documents, for example an employee identification card. Any documents submitted, including the following, must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.[NEWLINE]user: Can I use a taxpayer identification number to work, if I have one assigned for non-work purposes?"}
{"id": "superseg_train_213", "dialogue": "user: I need to know what original documents that I need.[NEWLINE]agent: To prove immigration status, there are some specific documents you need.[NEWLINE]agent: Are you trying to prove your child's U.S. immigration status?[NEWLINE]user: Yes I am[NEWLINE]agent: We will need your child's current U.S. immigration document, like a I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa, I-766 Employment Authorization Document, EAD, or a work permit.[NEWLINE]user: What if you are not a U.S. citizen?[NEWLINE]agent: Then Social Security will want to see a current DHS document like a I-551 Permanent Resident Card.[NEWLINE]user: What about taxes?[NEWLINE]agent: You can apply for an Individual Taxpayer ID number[NEWLINE]user: Can you get benefits and services without a SSN?[NEWLINE]agent: Yes, you do not need a number to conduct business with a bank, register for school, apply for educational tests, obtain private health insurance, apply for school lunch programs, or apply for subsidized houses.[NEWLINE]user: Can you use a number to work?[NEWLINE]agent: No, you can't use it to work.[NEWLINE]user: What happens if I work?"}
{"id": "superseg_train_214", "dialogue": "user: I have a child that is a non citizen, how doI get a replacement card?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE]agent: If your child does not have permission to work but needs a Social Security number for other purposes[NEWLINE]user: ok yes my child needs one[NEWLINE]agent: ok great!  see \" If your child does not have permission to work \" for further information[NEWLINE]user: Does it cost anything to replace it?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a certain document available?[NEWLINE]agent:  we may accept the child 's State - issued non - driver 's identification card[NEWLINE]user: Will it be ok to use for work?[NEWLINE]agent: Unfortunately  you can not use it to work[NEWLINE]user: What will you use the documents for?"}
{"id": "superseg_train_215", "dialogue": "user: What original documents are needed?[NEWLINE]agent: We would need to have information about immigration status.[NEWLINE]agent: Do you need to know what documents needed to prove your child's U.S. immigration status?[NEWLINE]user: No, I all ready have information to prove my child's U.S. immigration status.[NEWLINE]user: What happens if I do not have the specific documents in the time period?[NEWLINE]agent: We will ask to see others documents that are not expired, have to show your name, and birth age and recent photograph.[NEWLINE]user: What do I need if child does not have permission to work?[NEWLINE]agent: Lawfully admitted noncitizens can get many benefits and services without social security numbers.  You do not need a number to conduct business with a bank, register for school, or apply for educational test.[NEWLINE]user: What happens if you are a J-1 student?[NEWLINE]agent: If you are a J-1 student you must provide a letter from your sponsor and should be on the letterhead of the sponsor with original signature that authorize employment.[NEWLINE]user: What documents do I need to show child's U.S. immigration status?"}
{"id": "superseg_train_216", "dialogue": "user: I need help with the online application for applying for retirement benefits[NEWLINE]agent: Select the \" Apply for Retirement Benefits \" button above.You ll be asked to create or sign in to your my Social Security account and then go through a series of screens that will ask you questions about yourself, your family, and your work.Fill out the online application.[NEWLINE]agent: Have you already begun the application and are you stuck on something?[NEWLINE]user: I just started and got stuck on some questions[NEWLINE]agent: If you: get stuck on a question,you can skip it and go back later.When you get to the end of the application, we 'll let you know if there are any questions you still need to answer.[NEWLINE][BOUNDARY][NEWLINE]user: and I can apply if I'm a spouse?[NEWLINE]agent: Yes, You can apply online for retirement benefits or benefits as a spouse if you :are at least 61 years and 8 months old ; Are not currently receiving benefits on your own Social Security record ; have not already applied for retirement benefits ; and want your benefits to start no more than 4 months in the future.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I apply for retirement benefits if I do not live in the U.S.?[NEWLINE]agent: If you do not live in the U.S. or one of its territories you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: also, I got stuck when entering my address and I keep getting a message to fix it, what is that about?[NEWLINE]agent: You can not use a period as part of an address. If you type \" 27 N. Main St. \" instead of \" 27 N Main St \" in an address field,you will get a message when you try to go to the next page.[NEWLINE]user: and when I finish do I sign it and such?"}
{"id": "superseg_train_217", "dialogue": "user: How long am I able to stay on each page?[NEWLINE]agent: For security reason you are allowed to stay on the page for a short time.[NEWLINE]user: Oh, I did not know that was the reason i cannot stay on the page a long time.[NEWLINE]user: What are the limits to stay on a page?[NEWLINE]agent: A warning will come on the page at 25 minutes of not doing anything and you can extend your time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am done filing for retirement benefits?[NEWLINE]agent: Usually, once your application has been submitted electronically you are finished.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after I apply for benefits?[NEWLINE]agent: When we receive your application it will be reviewed and then will contact you if need more information.[NEWLINE]user: When you have all the necessary information and documents then what happens?[NEWLINE]agent: We will process your applilcation and then send you a letter about our decision in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: Am I finished once my application is submitted electronically?"}
{"id": "superseg_train_218", "dialogue": "user: I went on your online site regarding retirement benefits but the page keeps asking me to sign-in.[NEWLINE]agent: There is a timer on those pages for security reasons.[NEWLINE]user: Why is that?[NEWLINE]agent: As it stands, you will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.[NEWLINE][BOUNDARY][NEWLINE]user: Well that doesn't work for me. Can I apply some other way?[NEWLINE]agent: Yes, you can also apply by calling 1 - 800 - 772 - 1213, by text telephone at TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: After I apply can someone receive benefits on my work record?[NEWLINE]agent: We'll inform you if that is possible once your application has been processed.[NEWLINE]user: Will I be able to receive benefits on my spouse's record?[NEWLINE]agent: You will also be informed of that once your application has been processed.[NEWLINE]user: Is there a delay after I send in my application?[NEWLINE]agent: Once we receive your application it will be reviewed. After the review we will contact you if we need more information or if we need to see your documents.[NEWLINE]user: And then is it good to go?"}
{"id": "superseg_train_219", "dialogue": "user: Can anyone apply for retirement benefits online?[NEWLINE]agent: You can apply online for retirement benefits or benefits as a spouse.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if there is a problem with my online application?[NEWLINE]agent: You will get a message that tells you there is a problem and what actually caused it.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do about Medicare?[NEWLINE]agent: You can still use if you all ready have Medicare?[NEWLINE]user: No I don't have Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: What other things should I think about before making my decision?[NEWLINE]agent: You need to read other things to consider for information on when to take your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Social Security online retirement application that I can complete?"}
{"id": "superseg_train_220", "dialogue": "user: Why should I apply online for my retirement?[NEWLINE]agent: Using our online application has a number of benefits[NEWLINE][BOUNDARY][NEWLINE]user: What things do I need to know before I apply?[NEWLINE]agent: there are certain Social Security \" basics \" you should know about  Your \" full retirement age \" -Depending on your date of birth[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after I apply?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: If I view the pages online, is there a limit on how long i can stay on each page?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_221", "dialogue": "user: How do I start the online application?[NEWLINE]agent: Click on the Apply for Retirement Benefits to begin the application.[NEWLINE]agent: Are you stuck on a screen?[NEWLINE]user: Yes, I don't know the answer to some of them.[NEWLINE]agent: You can skip it and go back to it later.[NEWLINE][BOUNDARY][NEWLINE]user: How far in advance can I do the application?[NEWLINE]agent: You can apply at any time, you just won't be able to check the status until 1 month before benefits start.[NEWLINE]user: I answered all the questions, now what do I do?[NEWLINE]agent: Click on Submit Now[NEWLINE][BOUNDARY][NEWLINE]user: Is online the only way to apply?[NEWLINE]agent: You can also apply over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I check to see if I'm eligible under my spouse?"}
{"id": "superseg_train_222", "dialogue": "user: You can help me with the online retirement benefits application[NEWLINE]agent: Okay, you start by selecting the \" Apply for Retirement Benefits \" button. You will be asked to create an account,  or sign in to your my Social Security account. Then you'll go through a series of screens that will ask you questions about yourself, your family, and your work. You can fill out the application in one sitting or come back later.[NEWLINE]user: what if I get stuck and don't know what to enter or select?[NEWLINE]agent: If you get stuck on a question you can skip it and go back to it later. You will know at the end of the application if you still have any questions you may need to answer.[NEWLINE][BOUNDARY][NEWLINE]user: okay, and if I can't do it online can I just go in or call and do it that way?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_223", "dialogue": "user: What if i all ready have Medicare?[NEWLINE]agent: Do you all ready have Medicare?[NEWLINE]user: Yes, I all ready have Medicare.[NEWLINE]agent: You can still use the application to apply for your retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can other family members receive benefits under my work record?[NEWLINE]agent: n/a[NEWLINE]user: What happens after I apply?[NEWLINE]agent: Once we get your application we will review it.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have Medicare and three months within age 65?[NEWLINE]agent: You can use the application to apply for both Medicare and retirement benefits within 3 months of age 65.[NEWLINE][BOUNDARY][NEWLINE]user: What are examples i cannot do when entering my address?[NEWLINE]agent: You are not allowed to use a period as part of your address.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have trouble answering questions?"}
{"id": "superseg_train_224", "dialogue": "user: Am I in the right place to access a benefits planner?[NEWLINE]agent: Yes, you can access your social security benefits for you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to apply for benefits online?[NEWLINE]agent: If you meet certain criteria, you can complete your benefits application online.[NEWLINE]user: Can I apply for retirement benefits online?[NEWLINE]agent: Yes, as long as you meet certain criteria, agree to a terms of service agreement, and create a personal social security account.[NEWLINE][BOUNDARY][NEWLINE]user: How do I estimate what benefits i'm eligible for?[NEWLINE]agent: You can use a benefit calculator provided on the site to estimate your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are you able to get earn disability protection even at a young age?[NEWLINE]agent: Yes, young workers may have already earned disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: Are spouse's eligible for benefits?"}
{"id": "superseg_train_225", "dialogue": "user: How can I use the benefits planner?[NEWLINE]agent: Social Security can give you, your spouse,, and other eligible family members with benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can my spouse get benefits?[NEWLINE]agent: Your spouse or divorced spouse can get benefits under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to estimate survivor benefits?[NEWLINE]agent: You can use one of our benefit calculators to estimate future retirement, disability, and survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to apply for benefits online?[NEWLINE]agent: Do you want to apply for benefits online?[NEWLINE]user: Yes, I want to apply for benefits online.[NEWLINE]agent: You can complete your application online.  You will need to agree to terms of service and create a log in.[NEWLINE]user: What happens if you are a spouse or divorced spouse of a retired or disabled worker?"}
{"id": "superseg_train_226", "dialogue": "user: I would like to know more about benefits, please.[NEWLINE]agent: No problem. You can get benefits for you, your spouse or other family members, thanks to social security.[NEWLINE]user: That's when you retire, isn't?[NEWLINE]agent: Correct, although retirement is just one option. There's disability and death, too.[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. By the way, i saw one can apply via online. But, what happens if you can't process my request?[NEWLINE]agent: If that happens, you'll receive some specific information in order to you contact us by phone or schedule an appointment.[NEWLINE]user: That's a relief. So, if a want to apply, what do i have to do?[NEWLINE]agent: Are you goig to apply for retirement, disability o medicare?[NEWLINE]user: Yeah, i want to apply for those.[NEWLINE]agent: That's easy. Just go online and complete your application. Of course, there will be certain criteria you must meet in order to get benefits. Also you'll have to agreed on the terms of service and create a personal account.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any tool i can use to make calculations about the benefits?"}
{"id": "superseg_train_227", "dialogue": "user: Hi there, i 'm trying to get some information about the benefits, please.[NEWLINE]agent: Well, benefits are something that social security can provide for you, your spouse and other members of your family if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. In that matter, the survivor benefits have significant importance?[NEWLINE]agent: You can be sure about that. Survivor benefits are meant to protect people in dire situations. Mostly, is a protection for young families with children, and for that every worker may have it.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, glad to know that. Now, i was told you can apply for benefits via online?[NEWLINE]agent: Yeah, you can do that. Would you apply for retirement, disability or medicare?[NEWLINE]user: Yeah, i would apply for one of those.[NEWLINE]agent: All right. Then all you'l need is to go online and complete your application. Of course, there is certain criteria to be meet, aside from agreeing on the terms of service and create an account.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Another issue, do you have any tools or assets to get a better understanding of these benefits?[NEWLINE]agent: Sure. You can use our planners in order to better understand them. Plus, you can choose a calculator to get some estimates.[NEWLINE][BOUNDARY][NEWLINE]user: Going back about survivor benefits, all young workers have access to it, isn't?[NEWLINE]agent: That's correct. As said before, is thought to be a protection for those young families in a worst case scenario.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, just wanted to be sure. Say,there is other ways to apply for benefits?[NEWLINE]agent: Sure. you can use our information page.[NEWLINE]user: Ok. Now lets suppose you can't process my request via online, what happens next?"}
{"id": "superseg_train_228", "dialogue": "user: Hello, can you help me with the Benefits Planner, please?[NEWLINE]agent: Of course. As you might know, Social Security can provide you, your spouse, and other eligible members of your family with benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's nice and all, but what about benefits for a spouse?[NEWLINE]agent: Well, even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, that is my understanding. But what about retirement benefits?[NEWLINE]agent: Our Retirement Planner will show you how you qualify for Social Security retirement benefits and about possible benefits you may be eligible for on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And what if I want to apply for benefits online?[NEWLINE]agent: Do you want to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: Yeah, for retirement benefits.[NEWLINE]agent: Then you can complete your application online. You will be asked to agree to a Terms of Service Agreement and create or log in to your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, great. And for what are those benefit calculators?"}
{"id": "superseg_train_229", "dialogue": "user: I need some help with benefits planning.[NEWLINE]agent: Let me help you with that. Social Security can provide you, and certain family members, with benefits.[NEWLINE]user: What if I become disabled or die?[NEWLINE]agent: We can discuss that. By using our planners to help you better understand your Social Security protection you can plan for your financial future.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: No, I am not.[NEWLINE]agent: Then we can not process your request.[NEWLINE]user: That is too bad, how can I apply?[NEWLINE]agent: You will get specific information on how to contact us by phone or schedule an appointment.[NEWLINE]user: Does anything change if I am the spouse of a retired worker?"}
{"id": "superseg_train_230", "dialogue": "user: I want to see about the Benefits Planner and my Social Security[NEWLINE]agent: Social Security can provide you, your spouse, and other eligible members of your family with benefits :[NEWLINE][BOUNDARY][NEWLINE]user: that's good but can I apply online?[NEWLINE]agent: Yes, you can. If you want to apply for retirement benefits, disability benefits, or Medicare and you meet certain criteria, you can complete your application online.[NEWLINE]user: yes, that's why I'm here[NEWLINE]agent: Okay, you can do it online and you will be asked to agree to a Terms of Service Agreement and create or log in to your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: can I also look into survivors benefits?[NEWLINE]agent: Yes, you can use our Survivors Planner to learn how your family members are protected if you pass away.[NEWLINE][BOUNDARY][NEWLINE]user: and what if you can't help me online? what should I do then?[NEWLINE]agent: We can still help you if that happens. If we are not able to process your request, you will receive specific information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: sounds good,so I can find out about Social Security and retirement and other things?"}
{"id": "superseg_train_231", "dialogue": "user: Good afternoon, I'm looking for some information about the Benefits planner.[NEWLINE]agent: Sure. It's something available to you and other family members by Social Security in certain event or circumstances.[NEWLINE]user: I see. So, any of member under my family can be provided with those benefits?[NEWLINE]agent: That's right. Any from your spouse, to other eligible family members.[NEWLINE]user: That kind of benefits apply when i retire, isn't?[NEWLINE]agent: Correct. Plus, you can apply for those in cases when you get disabled or death occurs.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i would prefer to avoid that last one, but is good to know the criteria. Say, what can i do if i already have a significant amount of Social Security credits, allowing me to qualify?[NEWLINE]agent: If you have those, you can proceed and use our retirement estimator for a personalized estimate of your retirement benefits. The estimator is instant, and you can use different dates and ages for a better retirement date.[NEWLINE]user: And if happens that i don't have enough points? What do i do?[NEWLINE]agent: Then you can go and use one of our benefit calculator, so you can estimate your future retirement, disability or survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: These things can be completed using the computer, right?[NEWLINE]agent: Are you goind to try it online?[NEWLINE]user: No, i'm only curious about it.[NEWLINE]agent: In any cse, you would be willing to do that process, even if we are not able to process your request?[NEWLINE]user: Sure, why not."}
{"id": "superseg_train_232", "dialogue": "user: Does social security provide a benefits planner?[NEWLINE]agent: Yes, social security can provide you and other eligible family members benefits and a benefit planner.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to apply for benefits online?[NEWLINE]agent: Do you want to apply for retirement or disability benefits?[NEWLINE]user: Yes, I want to apply for disability benefits online.[NEWLINE]agent: You can complete your application online, all you need to do is agree to a Terms of Service Agreement and create or log in to your personal Social Security Account.[NEWLINE]user: Are there other places I can find more information about ways to apply?[NEWLINE]agent: Yes, there are.[NEWLINE]user: Will I be notified if you weren't able to process my request?[NEWLINE]agent: Yes, you will receive information on how to contact us to discuss it by phone or by appointment.[NEWLINE]user: As the spouse of a disabled worker, how old do I have to be to fill out a benefits application?"}
{"id": "superseg_train_233", "dialogue": "user: How do I plan for Benefits?[NEWLINE]agent: Social Security can provide you, your spouse, and other eligible members of your family with benefits[NEWLINE][BOUNDARY][NEWLINE]user: I need help planning for retirement benefits[NEWLINE]agent: se our Retirement Planner to find out how you qualify for Social Security retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for benefits online?[NEWLINE]agent:  Yes you can apply online for retirement benefits, disability benefits, or just Medicare[NEWLINE]user: I want to apply for retirement benefits[NEWLINE]agent: You may have to contact us by phone if we are not able to process your request[NEWLINE]user: Can I go to a SS office with a scheduled appointment?[NEWLINE]agent: If we are not able to process your request, ou will receive information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate for survivors or disablity benefits?"}
{"id": "superseg_train_234", "dialogue": "user: Hello, can you tell me what is the Benefits Planner?[NEWLINE]agent: Can Social Security provide benefits to several of your family environment?[NEWLINE]user: Perfect, what else can you tell me?[NEWLINE]agent: It is important to note that this occurs when you retire.[NEWLINE]user: Ok, what else?[NEWLINE]agent: This benefit includes you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: How many Social Security credits do you have to have to qualify?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability benefits?[NEWLINE]agent: It is important that you use our Disability Planner to expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough Social Security credits to qualify?"}
{"id": "superseg_train_235", "dialogue": "user: Good, what is the Benefits Planner?[NEWLINE]agent: It is noteworthy that Social Security can provide benefits to several of your family.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE][BOUNDARY][NEWLINE]user: What is Disability Benefits?[NEWLINE]agent: You can review the Disability Planner to find information regarding benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: It is important to highlight that you must be retireable.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can also qualify if you are disabled.[NEWLINE]user: What else should I know.[NEWLINE]agent: Of course also when when you die.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: The benefits cover you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: What are the survivor benefits?"}
{"id": "superseg_train_236", "dialogue": "user: Are there benefit planners I could use for social security?[NEWLINE]agent: Do you need social security to provide you, your spouse, and other eligible members of your family with benefits?[NEWLINE]user: Yes, I would like benefits.[NEWLINE]agent: Are you retiring?[NEWLINE]user: Yes, I will be retiring.[NEWLINE]agent: Have you become disabled?[NEWLINE]user: Yes, I am disabled.[NEWLINE]agent: Do you know we provide benefits when you die?[NEWLINE]user: No, i did not know that.[NEWLINE]agent: Then you did not know you were eligible for family benefits.[NEWLINE]user: Can I use the planners to help understand my Social Security protection?"}
{"id": "superseg_train_237", "dialogue": "user: Hello, I need information on how I can Plan benefits?[NEWLINE]agent: It is noteworthy that Social Security can provide benefits to several of your relatives.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me which members of your family can get benefits?[NEWLINE]agent: That depends on your earnings record.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: We will give you information related to the phone or make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Which relatives can receive the benefit?[NEWLINE]agent: They receive when you retire.[NEWLINE]user: Perfect, what else do I need to know?"}
{"id": "superseg_train_238", "dialogue": "user: Hi, I need to Plan the benefits.[NEWLINE]agent: Several families of yours Social Security can provide benefits.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Sure when you retire.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Also if you are disabled.[NEWLINE]user: what else do I need to know?[NEWLINE]agent: Also when you die.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Benefits go to you, your spouse, and other eligible family members[NEWLINE]user: How to know if you qualify?"}
{"id": "superseg_train_239", "dialogue": "user: Hi, do I need to plan benefits?[NEWLINE]agent: Importantly, Social Security can provide benefits to several family members.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You opt for the benefit when you retire.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: It is noteworthy that the benefits go to you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: How can the application be made?[NEWLINE]agent: You must keep in mind the how and when.[NEWLINE][BOUNDARY][NEWLINE]user: Requirements to qualify for benefits?[NEWLINE]agent: The spouse or divorced spouse of a retired worker qualifies.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Also, if you never worked under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: How to apply for benefits online?"}
{"id": "superseg_train_240", "dialogue": "user: How do I apply for retirement benefits[NEWLINE]agent: Apply for retirement benefits[NEWLINE]user: What do I need to do to apply[NEWLINE]agent: Apply with the easy online application in as little as 15 minutes[NEWLINE]agent: If you prefer you can complete your application in a language other than english[NEWLINE]user: That does not apply to me[NEWLINE]agent: you can choose this option to schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to mail the application?[NEWLINE]agent: No need to mail you can use the submit now button to send your application to SS[NEWLINE][BOUNDARY][NEWLINE]user: How do I get notified of your decision?[NEWLINE]agent: We will process your application and send you a letter about our decision in the mail[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for retirement benfits online"}
{"id": "superseg_train_241", "dialogue": "user: How do I appy for retirement benefits?[NEWLINE]agent: Do you have a computer you can log on to SS office[NEWLINE]user: Yes can I apply online?[NEWLINE]agent: SS has an online retirement application that you can complete in as little as 15 minutes easily[NEWLINE]user: Can I complete the aplication in a language other than english?[NEWLINE]agent: The online application is currently only available in English but  you can schedule an  appointment to apply  apply for benefits in your preffered language[NEWLINE]user: Is there a specific time we can apply online?[NEWLINE]agent: You can apply at a time that is most convenient for you.[NEWLINE][BOUNDARY][NEWLINE]user: How do I use the online application?[NEWLINE]agent: Select the apply for retirement benefits button and you'll be asked to create or sign in to your my SS account and then follow the series of questions.[NEWLINE]agent: Would you like to fill out the online application now?[NEWLINE]user: Do I need to complete the application in one session?[NEWLINE]agent: If you get stuck on a question you can skip it and go back later[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have medicare?"}
{"id": "superseg_train_242", "dialogue": "user: Can you tell me about retirement benefits?[NEWLINE]agent: Do you need to know how to apply for retirement benefits?[NEWLINE]user: Yes, I need to apply for Retirement Benefits.[NEWLINE]agent: Social Security offers to fill out the application online that only takes about 15 minutes and is very easy.[NEWLINE]user: Can i take my application in another language other than English?[NEWLINE]agent: The online application will give you the option to make an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: Can I return to a saved application later and how do I know if their are other questions for me to answer?[NEWLINE]agent: We will let you know if any other questions need to be answered and you can save your application if you need to leave it for any reason.[NEWLINE][BOUNDARY][NEWLINE]user: What languages is the application online available?[NEWLINE]agent: Currently it is only available in English online; but you can schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: none"}
{"id": "superseg_train_243", "dialogue": "user: I need help regarding my retirement benefits.[NEWLINE]agent: Do you need help with applying for retirement benefits?[NEWLINE]user: Yes, please.[NEWLINE]agent: Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.[NEWLINE]agent: Do you prefer to complete your application in a language other than English?[NEWLINE]user: No, English is fine for me. Thanks.[NEWLINE]agent: Well, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language. It is currently only available in English.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information about Medicare?[NEWLINE]agent: If you want to know more about Medicare, visit the Medicare page to find out.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know before applying?[NEWLINE]agent: Before you apply for retirement benefits, there are certain Social Security \"basics\" you should know about. For example regarding your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use special characters when answering some of the questions?[NEWLINE]agent: Unfortunately, you may not be able to use periods, commas, and other special characters when you answer some of the questions.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to apply for benefits at a later time?"}
{"id": "superseg_train_244", "dialogue": "user: Hello. I hope you're doing well. I just wanted to inquire about retirement benefits.[NEWLINE]agent: Would you like to know how to apply for retirement benefits?[NEWLINE]user: Actually, yeah. Tell me more about it, please.[NEWLINE]agent: Well, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.[NEWLINE]agent: Would you prefer to complete your application in a language other than English?[NEWLINE]user: No, English would be fine.[NEWLINE][BOUNDARY][NEWLINE]user: So, like, how do I use the online application?[NEWLINE]agent: Just select the \" Apply for Retirement Benefits \" button above, then you will be asked to create or sign in to your my Social Security account and then you go through a series of screens that will ask you questions about yourself, your family and your work.[NEWLINE]user: If I...?[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_245", "dialogue": "user: Tell me about retirement benefits.[NEWLINE]agent: Do you want to apply for retirement benefits?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Ok great. If you are interested in applying, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It is very easy.[NEWLINE]agent: Do you need to complete your application in a different language other than English?[NEWLINE]user: Yes, that would be easier for me.[NEWLINE]agent: The online application is only available in English, but it does give you the option to schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what documents I need to apply?[NEWLINE]agent: You can read our \"Checklist for Online Medicare, Retirement, and Spouses Applications\".[NEWLINE][BOUNDARY][NEWLINE]user: I will check that out. Can I receive benefits on another person's record?[NEWLINE]agent: We will let you know once you complete your application.[NEWLINE][BOUNDARY][NEWLINE]user: Now what if I am not currently receiving benefits on my own Social Security record?"}
{"id": "superseg_train_246", "dialogue": "user: I need help applying for retirement benefits.[NEWLINE]agent: Are you applying for benefits?[NEWLINE]user: Yes, I want to apply.[NEWLINE]agent: It's easy to apply online.[NEWLINE]user: What if I don't want to do it in English?[NEWLINE]agent: It will give you the option to schedule an appointment to apply in your preferred language.[NEWLINE]user: Does it take a long time to fill out?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_247", "dialogue": "user: How do I apply for retirement benefits?[NEWLINE]agent: Apply for retirement benefits[NEWLINE]user: How do I apply?[NEWLINE]agent: with  an online retirement application that you can complete in as little as 15 minutes It 's so easy[NEWLINE]agent: Do you need to complete your application in a different language other than English?[NEWLINE]user: No need for that[NEWLINE]user: Will it really only take 15 minutes?[NEWLINE]agent: you can complete in as little as 15 minutes[NEWLINE][BOUNDARY][NEWLINE]user: What are some things I should thing about before I decide?[NEWLINE]agent: ome of the things you should think about before you decide include how long you think you will receive benefits[NEWLINE][BOUNDARY][NEWLINE]user: Should do I apply for my retirement benefits?"}
{"id": "superseg_train_248", "dialogue": "user: Hello, i want to know something about benefits for my divorced spouse[NEWLINE]agent: Are you divorced or remarried?[NEWLINE]user: Yeah, divorced.[NEWLINE]agent: Right. Then your spouse can qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: What about benefits for children over 18?[NEWLINE]agent: Normally, those benefits stops when child reach 18, but if the child is a full time student, benefits can continue until he graduates or two months after reaching 19.[NEWLINE][BOUNDARY][NEWLINE]user: What can do my ex-spouse to qualify?[NEWLINE]agent: Well, need to comply with some requirements, such as been married with you for at least ten years and to be at least 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the children?[NEWLINE]agent: In the case of children, the child must be unmarried, under 18 o be 18-19 but full time student or to have a disability.[NEWLINE]user: And if is me who have the disability, my child can receive benefits too?"}
{"id": "superseg_train_249", "dialogue": "user: What is the maximum amount my family will receive?[NEWLINE]agent: Each family member may be eligible for up to 50 percent of your disability amount.[NEWLINE]user: What happens if the sum of the benefits payable on my account is greater than the family limit?[NEWLINE]agent: Your benefits will not be decreased, but your family members will be reduced equally.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my spouse worked under social security?[NEWLINE]agent: Is your spouse eligible for retirement benefits on his or her own record?[NEWLINE]user: No my spouse is not eligible for retirement benefits on their own record.[NEWLINE][BOUNDARY][NEWLINE]user: When I qualify for Social Security disability benefits will be children also?[NEWLINE]agent: Yes, your children may qualify to receive benefits on your record if they are biological, adopted, or stepchild and maybe your grandchild.[NEWLINE][BOUNDARY][NEWLINE]user: If eligible on own record then we will pay that amount first only if it is a higher amount than what your benefit would be.[NEWLINE]agent: Yes that is correct that we would pay what equals the higher amount to your spouse.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my benefits if I am divorced?[NEWLINE]agent: Your ex-spouse may qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: How will the sum of benefits be for my family?"}
{"id": "superseg_train_250", "dialogue": "user: I need to know more about spouses and social security retirement benefits and amounts paid out?[NEWLINE]agent: Is your spouse eligible for retirement benefits on his or her own record?[NEWLINE]user: yes, she is[NEWLINE]agent: If your spouse is eligible for retirement benefits on his or her own record, we will always pay that amount first. But if the spouse benefit that is payable on your record is a higher amount,he or she will get a combination of benefits that equals that higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any materials I can read about benefits and such?[NEWLINE]agent: Yes, we have publications such as : Disability Benefits,  Benefits For Children, and What You Need To Know When You Get Social Security Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Another question, will we be affected if my spouse gets a pension?[NEWLINE]agent: If your spouse will also receive a pension based on work not covered by Social Security, such as government or foreign work,his or her Social Security benefit on your record may be affected.[NEWLINE]user: My benefits get affected?[NEWLINE]agent: Your spouse's Social Security benefit on your record may be affected.[NEWLINE][BOUNDARY][NEWLINE]user: What about benefits for divorced ex spouses what factors decide if she qualifies on my record?[NEWLINE]agent: To qualify on your record, your ex - spouse must : have been married to you for at least 10 years ; be at least 62 years old ; be unmarried ;   and not be eligible for an equal or higher benefit on his or her own Social Security record, or on someone else 's Social Security record.[NEWLINE]user: and what about being divorced and remarried can my ex -spouse still qualify on my record?"}
{"id": "superseg_train_251", "dialogue": "user: Hello, can you tell me about the maximum family amount please?[NEWLINE]agent: Of course. Each family member may be eligible for a monthly benefit of up to 50 percent of your disability benefit amount. However, there is a limit to the amount we can pay your family.[NEWLINE]agent: Is the sum of the benefits payable on your account greater than the family limit?[NEWLINE]user: No, it isn't.[NEWLINE][BOUNDARY][NEWLINE]user: So, what about benefits if my spouse collects a higher Social Security benefit than me?[NEWLINE]agent: In that case the spouse benefit amount will be permanently reduced by a percentage based on the number of months until his or her full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, so if she also works under Social Security that has an effect on the benefit as well?[NEWLINE]agent: Yes, that is correct. His or her Social Security benefit on your record may be affected.[NEWLINE]user: I see. And if she didn't work under Social Security that would not be an issue, right?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: And when would benefits be payable for my spouse?"}
{"id": "superseg_train_252", "dialogue": "user: I am looking for information regarding what benefits my children may qualify for?[NEWLINE]agent: Do you qualify for Social Security disability benefits?[NEWLINE]user: No, not at this time[NEWLINE]user: What are the requirements for my children to qualify for benefits from my Social Security record?[NEWLINE]agent: If you qualify for Social Security disability benefits, your children may also qualify for benefits. Eligible children are classified as your biological child, adopted child or stepchild. Dependent grandchildren may also qualify[NEWLINE]user: What are the rules governing when children can receive benefits under my Social Security record?[NEWLINE]agent: The first rule is that your child must be unmarried[NEWLINE][BOUNDARY][NEWLINE]user: Are there any publications that I can view regarding benefits?[NEWLINE]agent: You can view the following publications; Disability Benefits, Benefits for Children and also What You Need To Know When You Get Social Security Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that a child can receive benefits after the age of 18?"}
{"id": "superseg_train_253", "dialogue": "user: I would like to know about benefits for my spouse.[NEWLINE]agent: You want to know when benefits are payable to your spouse?[NEWLINE]user: No I do not need that information about benefits payable to my spouse.[NEWLINE]agent: Do you know if your spouse collects a higher Social Security based on their earnings record.[NEWLINE]user: No my spouse does not have a higher earnings record.[NEWLINE]agent: Is your spouse age 62 or older?[NEWLINE]user: Yes my spouse is over age 62.[NEWLINE]user: when will my spouses benefit be reduced?[NEWLINE]agent: The spouse benefit will be reduced by a percentage based on the number of months until their full retirement age.[NEWLINE]user: So the spouses retirement benefit will be reduced until reach full retirement age?[NEWLINE]agent: Yes, your spouse's retirement benefits will be reduced by a percentage based on number of months until their full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if the sum of the benefits is greater than the family limit?"}
{"id": "superseg_train_254", "dialogue": "user: Just wanting to know about benefits for my husband[NEWLINE]agent: Would you like to know when benefits are payable to your husband?[NEWLINE]user: no, I'm looking for different things[NEWLINE]agent: Would you like to know at what age the benefits are payable?[NEWLINE]user: no, trying to look for when benefits start, stop and those kinds of things. mostly just looking for info[NEWLINE]agent: Is your husband age 62 or older?[NEWLINE]user: no he is not, I want to just look for other info on benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can use to read up on benefits?[NEWLINE]agent: Yes, we have publications on topics such as Disability Benefits, Benefits For Children, What You Need To Know When You Get Social Security Disability Benefits, and others[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me when benefits for our kids stop coming?[NEWLINE]agent: Yes, I can. Usually benefits stop when children reach age 18 unless they are disabled. But they will continue if the child is enrolled at a secondary or elementary school at age 18[NEWLINE][BOUNDARY][NEWLINE]user: Can we have something come up if my husband did some foreign work?"}
{"id": "superseg_train_255", "dialogue": "user: My wife is working under Social Security. I was wondering about what that means for my benefits.[NEWLINE]agent: Is your wife eligible for retirement benefits on her own record?[NEWLINE]user: Yes, she is.[NEWLINE]agent: In that case we will always pay that amount first, but if your wife's benefit that is payable on your record is a higher amount she will get a combination of benefits that equals that higher amount.[NEWLINE]user: Ah, now I get how it works. So if she gets a higher benefit, she'll receive an equal amount. Does that sound right?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any publications that I can read to inform myself better?[NEWLINE]agent: Yes, we do. We have publications for Disability Benefits, Benefits For Children and What You Need To Know When You Get Social Security Disability Benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. By the way, are there any requirements my ex-wife has to fulfill to qualify on my record?[NEWLINE]agent: Of course. Your ex-wife must have been married to you for at least 10 years and be at least 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the benefits for my boys? They are still full-time students."}
{"id": "superseg_train_256", "dialogue": "user: What info do I need to calculate my benefits when affected by GPO?[NEWLINE]agent: are you estimating your your future spouse 's, widow 's, or widower 's benefits under the GPO?[NEWLINE]user: Yes I am[NEWLINE]agent: You will need two things: The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security. and The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what my spouse's benefit will be if I retire at full retirement age?[NEWLINE]agent: If your spouse already receives benefits  ask them what their benefit would be if it started at their full or normal retirement age. Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: and how would I know how my government pension will affect my benefits?[NEWLINE]agent: To get a more accurate estimate of how the government pension you will receive for work not covered by Social Security will affect the part of your benefit based on your spouse 's work : Enter the estimated \" gross \" monthly amount of the government pension in today 's dollars you will receive for work not covered by Social Security in Step # 1 of \" Calculate Your Benefits.\" Use your most recent estimate to determine your estimated retirement benefit based on your own earnings.[NEWLINE]user: will my own earnings affect whether or not I'll be eligible for a Social Security benefit?[NEWLINE]agent: We will need more info from you"}
{"id": "superseg_train_257", "dialogue": "user: Hello, i need information about benefit calculations under GPO, please?[NEWLINE]agent: Would you iclude your spouse or widow in the calculation?[NEWLINE]user: No i wouldn't.[NEWLINE]user: Lets say i take my spouse in account, what woud i need?[NEWLINE]agent: Well, you'll need two things[NEWLINE][BOUNDARY][NEWLINE]user: And what about[NEWLINE]agent: In that case[NEWLINE][BOUNDARY][NEWLINE]user: what about[NEWLINE]agent: please read[NEWLINE][BOUNDARY][NEWLINE]user: What about[NEWLINE]agent: You can call to our toll free number[NEWLINE][BOUNDARY][NEWLINE]user: Now, if"}
{"id": "superseg_train_258", "dialogue": "user: Can you help me with calculating my spouse's benefits?[NEWLINE]agent: Of course. First, find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Will it also affect my benefits as a widow?[NEWLINE]agent: Yes, it will affect your benefits as well.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I retire before full retirement age?[NEWLINE]agent: Should you retire before full retirement age, your benefit amount as a spouse will be reduced. This reduction will vary based on your date of birth. The maximum reduction for benefits starting at age 62 is 30 percent for someone born in 1946.[NEWLINE]agent: Do you require more information about this?[NEWLINE]user: Yes, where I can I find more information?[NEWLINE]agent: For more information, please call our toll free number at 1-800-772-1213. If you are deaf or hard of hearing, call our TTY number at 1-800-325-0778 or contact your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for a Social Security retirement benefit based on my own earnings?[NEWLINE]agent: Are you eligible for a higher benefit based on your spouse's earnings?"}
{"id": "superseg_train_259", "dialogue": "user: Hello and good afternoon. I was told that i would probably be eligible to receive a government pension, so i wanted to know if that could affect my eligibility for a social security retirement benefit, please?[NEWLINE]agent: Are you currently having a benefit based on your spouse's earnings?[NEWLINE]user: No, i'm not having any of that right now.[NEWLINE][BOUNDARY][NEWLINE]user: Is any other way apart from this i can get information about that?[NEWLINE]agent: Yes, no problem. You can call to any of our toll free numbers or if you like, contact directly your local Social Security office.[NEWLINE]user: Ah, i see, I have a kinda of hearing disability so, any of those numbers is useful to me in that regard?[NEWLINE]agent: Sure. For that kind of issues, you can call our TTY number. It's specifically designed for people with that kind of disability.[NEWLINE]user: Ok, i'll look into that asap. Say, if i decide to retire early, i mean before my age of retirement, woud be any effect on my benefit?[NEWLINE]agent: Well, i'm afraid it has. If you do that, the benefit amount you receive as spouse will be obviously reduced, based mainly on your date of birth. This reduction could reach up to 30 percent.[NEWLINE][BOUNDARY][NEWLINE]user: Um, that's something to think about. Hey, and how can i get a more accurate estimate on the effect of my government pension over my benefits?[NEWLINE]agent: Well, you can use the Calculate Your Benefits section and get a more accurate amount. For that, you'll need to enter your estimated gross monthly amount of the government pension and use your most recent estimate to determine your estimated retirement benefit.[NEWLINE]user: Um, looks like something heavy. Did you say i need to use my most recent estimate, isn't?"}
{"id": "superseg_train_260", "dialogue": "user: Hi. I am looking for help with my government pension.[NEWLINE]agent: Are you looking to caluculate your benefits or your spouse's benefits?[NEWLINE]user: No, that's not what I need.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help on learning about retirement before full retirement age?[NEWLINE]agent: Yes. If you retire before 62, your benefits will be reduced.[NEWLINE]user: By how much will it be reduced?[NEWLINE]agent: The maximum reduction at age 62 is 30%.[NEWLINE][BOUNDARY][NEWLINE]user: What do you need to help estimate the benefits?[NEWLINE]agent: You will need to submit the estimated \"gross\" from your pension not covered by Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a more accurate estimate?"}
{"id": "superseg_train_261", "dialogue": "user: How does it affect benefits if I work, too?[NEWLINE]agent: Are hour spouse's benefits higher than yours?[NEWLINE]user: Yes, his benefits are higher than mine.[NEWLINE]agent: Your benefits will affect your spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number I can call to get more information?[NEWLINE]agent: Absolutely! 1 - 800 - 772 - 1213[NEWLINE][BOUNDARY][NEWLINE]user: Will my benefits be higher if we both worked?[NEWLINE]agent: It depends on whose benefits were higher.[NEWLINE]user: Does it matter if my work was not covered by Social Security?[NEWLINE]agent: Yes, if you go Calculate Your Benefits, there is a place to enter that in step 1.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I go for more information?[NEWLINE]agent: Do you have access to your spouse's records?[NEWLINE]user: I have some of the information, but will need more help."}
{"id": "superseg_train_262", "dialogue": "user: Can I have more information?[NEWLINE]agent: Are you a widow or widower?[NEWLINE]user: no i am not[NEWLINE][BOUNDARY][NEWLINE]user: What is a GPO?[NEWLINE]agent: If you want to know if you meet the requirements for an exemption  please read the \" When wo n't my Social Security benefits be reduced[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to calculate my benefits?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if iam exempt from the offset?[NEWLINE]agent: f you want to know if you meet the requirements for an exemption please read the \" When wo n't my Social Security benefits be reduced?[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing, is there a special number to call?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is it based on?"}
{"id": "superseg_train_263", "dialogue": "user: How do I calculate my benefits?[NEWLINE]agent: To estimate your future spouse 's, widow 's, or widower 's benefits under the GPO  you need two things :   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security.[NEWLINE]user: Is that all of the information I need?[NEWLINE]agent: you need two things :s   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: I do not have access to my spouses records, can you help?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778  or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: IS anyone not eligible?[NEWLINE]agent:  Some individuals are exempt from the offset[NEWLINE][BOUNDARY][NEWLINE]user: What is it based off of?[NEWLINE]agent: If you will be eligible for a Social Security retirement benefit based on your own earnings:r   As well as a higher benefit based on your spouse 's earnings,  it will also affect your benefits as a spouse, widow, or widower.[NEWLINE][BOUNDARY][NEWLINE]user: What if i retire before retirement age?[NEWLINE]agent:  please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What if I spouse gets benefits?"}
{"id": "superseg_train_264", "dialogue": "user: Hi. I'm trying to learn about a GPO.[NEWLINE]agent: Are you looking to learn about government employment pensions?[NEWLINE]user: Yes, I'm trying to learn more about it.[NEWLINE]agent: Okay. If you are receiving benefits from your spouse's record, it may be less, and this is called a GPO.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for Social Security?[NEWLINE]agent: There is a calculator that can help. You will need to have your estimated gross not covered by Social Security.[NEWLINE]user: Once I have that, what do I need to do?[NEWLINE]agent: You will need to entered that information to calculate your estimated retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for exemptions?[NEWLINE]agent: You can check the Government Pension Offset factsheet to find out.[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse already receives benefits?[NEWLINE]agent: First, find out if this starts at their normal retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get more money based off my spouse's earnings?"}
{"id": "superseg_train_265", "dialogue": "user: Can I get benefits if I retire early?[NEWLINE]agent: I will be glad to answer that for you. If you will receive a pension for work not covered by Social Security such as government employment[NEWLINE]agent: Does that make sense?[NEWLINE]user: No I am confused[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate how much my spouse and I will get?[NEWLINE]agent:  ask them what their benefit would be if it started at their full or normal retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Can  I have more infomration[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: What is Government Pension Offset (GPO)?[NEWLINE]agent:  Some individuals are exempt from the offset[NEWLINE]user: DO I receive benfits for my spouse[NEWLINE]agent: any Social Security benefits you may be eligible to receive on your spouse 's record may be reduced[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to see how much i would get"}
{"id": "superseg_train_266", "dialogue": "user: I'm confused about this thing Government Pension Offset and I'd like to clear it up.[NEWLINE]agent: Will you be receiving a pension for work not covered by Social Security such as government employment?[NEWLINE]user: No that isn't my situation.[NEWLINE][BOUNDARY][NEWLINE]user: How does one calculate their benefits?[NEWLINE]agent: Is it an estimate amount that you are looking for?[NEWLINE]user: Yes[NEWLINE]agent: To estimate your future spouse's, widow's, or widower's benefits under the GPO, you need two things:- the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security.- the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: Can I calculate an approximate amount for my spouse who already has his estimate?[NEWLINE]agent: Are you wanting to find the estimated amount of the retirement benefit your spouse would be eligible to receive at when they officially retire?[NEWLINE]user: Yes exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: You will need the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: And will that affect my spouse's totals?"}
{"id": "superseg_train_267", "dialogue": "user: how do I get an estimate of what my wife will get in benefits?[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: yes that's exactly what I'm looking for[NEWLINE][BOUNDARY][NEWLINE]agent: If your wife already receives benefits ask her what her benefit would be if it started at her full or normal retirement age. Divide this amount in half and round down to the nearest dollar.  This is your estimated wife's benefit if you retire at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: will my spouse's earnings affect my benefits?[NEWLINE]agent: Are you eligible for a higher benefit based on your spouse's earnings?[NEWLINE]user: yes[NEWLINE]agent: It will affect your benefits as a spouse[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a number I can call if I have more questions?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you in a situation whree you will be eligible for widow's or widower's benefits or you do not have access to your spouse's estimate or records?[NEWLINE]user: I guess so"}
{"id": "superseg_train_268", "dialogue": "user: I want to calculate some benefits[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no I was looking for something else[NEWLINE]agent: Did you want to know how to do the calculations?[NEWLINE]user: no I don't know some of the numbers I would probably need[NEWLINE][BOUNDARY][NEWLINE]agent: You won't be able to get a good estimate of the benefits if you don't know some of those numbers.[NEWLINE][BOUNDARY][NEWLINE]user: so the GPO reduces or can reduce benefits?[NEWLINE]agent: It can reduce any Social Security benefits you may be eligible to receive on your spouse's record under certain circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: can I come back and do some estimates once I get those numbers I need?[NEWLINE]agent: Yes, you can call our toll free number at 1-800-772-1213, or contact your local Social Security office for more help.[NEWLINE][BOUNDARY][NEWLINE]user: once I get those numbers what would I subtract something to get something else?"}
{"id": "superseg_train_269", "dialogue": "user: Hello, i was told i would need some documents to prove my child's citizenship. Is that right?[NEWLINE]agent: That's right. If you haven't established the child's U.S citizenship, then you'll need to prove it to us.[NEWLINE]user: Do you mean, i had to establish that time ago?[NEWLINE]agent: That's correct. If you didn't, then you need to provide a proof of the child's U.S citizenship. In that regard, we only accept certain documents in order to verify that, such as a U.S birth certificate or a U.S passport.[NEWLINE]user: So, that documentation is something i must show to you if i hadn't done before.[NEWLINE]agent: That's correct. The procedure only apply if you didn't before.[NEWLINE]agent: By any case, you don't have the documentation?[NEWLINE]user: Yeah, i don't have it right now.[NEWLINE]agent: Not a problem. we can accept other documents, such as a state issued non driver identification card or a Adoption decree, if that's the case.[NEWLINE]user: To get the thing pretty clear. I only need the documentation if my child's citizenship has not been established yet, isn't?[NEWLINE]agent: Totally correct. Just necessary in that case.[NEWLINE][BOUNDARY][NEWLINE]user: And what about in case the card is stolen or lost?"}
{"id": "superseg_train_270", "dialogue": "user: Hey there. I was wondering which documents I need. I'm a bit confused.[NEWLINE]agent: No problem. First of all, you will need a document proving the citizenship.[NEWLINE]agent: Have you NOT established your child's U.S. citizenship with us before?[NEWLINE]user: Yes, I haven't done that yet.[NEWLINE]agent: In that case we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]user: What if I'm not a U.S. citizen?[NEWLINE]agent: Well, then Social Security will ask to see a current DHS document. A  I-551 Permanent Resident Card would be an acceptable document.[NEWLINE]user: And what if I don't have such a document available?[NEWLINE]agent: We may then accept the child's state issued non-drivers identification card or an adoption decree.[NEWLINE]user: Oh, so an adoption decree would also work?[NEWLINE]agent: Yes, that is correct.[NEWLINE]user: Does Social Security require a proof of identity?"}
{"id": "superseg_train_271", "dialogue": "user: What original documents do I need to show the office?[NEWLINE]agent: You need proof of citizenship.[NEWLINE]user: What happens if I have not already established my child's U.S. citizenship?[NEWLINE]agent: You will need to see proof of citizenship and we can only accept certain documents which include U.S. birth certificate or U.S. passport.[NEWLINE]user: What documents will show citizenship?[NEWLINE]agent: Need proof of citizenship.[NEWLINE]agent: Is the document not available?[NEWLINE]user: Yes, the document is not available.[NEWLINE]agent: We may accept the child's state issue non-drivers id card or adoption decree.[NEWLINE]user: What id card's can I use?[NEWLINE]agent: We can use child's adoption decree or accept child's state issued non-drivers id card.[NEWLINE]user: What happens if not a U.S. citizen?[NEWLINE]agent: Social security will to see a current DHS document such as I-551 permanent resident card.[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain a replacement card for my child?"}
{"id": "superseg_train_272", "dialogue": "user: Good morning. I'm looking to get a replacement SSN card for a U.S born child. I'm being told that i need some documentation. Could you help me out with that, please?[NEWLINE]agent: Sure, no problem. The documents you are being requested, are meant to prove your child is a U.S citizen, so you can effectively get a replacement card.[NEWLINE]agent: That's mostly in cases where child's citizenship has not been established beforehand. Is that your case?[NEWLINE]user: Yeah, i haven't established my child citizenship yet. What should i do, then?[NEWLINE]agent: Good. In that case, we need to see proof of child's U.S citizenship, through certain documents, such as U.S birth certificate or U.S passport.[NEWLINE]user: Oh, right, right, it's logical. Um, but, what can i do if i don't have one or both of those documents? can i still keep going?[NEWLINE]agent: Sure, don't worry. If happens that you don't have one or any of those documents at hand and you are not able to get a replacement shortly, then we can allow you to present other documents to us. Of course, such documents must be valid and showing date of birth or age, as well as a recent photograph.[NEWLINE]user: Oh, of course i'll keep that in mind. Look, what happens if i'm not a U.S citizen?[NEWLINE]agent: You don't need to worry. If you're under that condition, the Social Security will ask you to see a current DHS document, such as Form I-551 Permanent Resident Card, for example.[NEWLINE]user: Oh that's good there is many options. Look, going back on child's documents, once more, what can i do if i don't have a document, at hand?.[NEWLINE]agent: No problem. In that case, we can always accept some other document. For example, we can accept a state issued non driver identification card or in case being adopted, child's adoption decree.[NEWLINE]user: Thanks, that's really helpful. Say, do i need to show something to you?[NEWLINE]agent: Indeed, you do. You need to show us a proof of your identity. As for the child, that document must be a valid one and have name, age and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Then all this is what i have to go through to get that replacement, right?"}
{"id": "superseg_train_273", "dialogue": "user: Hi, i'm a parent of a U.S born child. We're abroad and would like to know what to do in case i need a replacement for a SSN card.[NEWLINE]agent: Well, you'll need some document, in order to prove the child's U.S citizenship.[NEWLINE]agent: May i ask if you already established the child's U.S citizenship with us?[NEWLINE]user: No, i haven't do that.[NEWLINE]user: I was wondering, if my documents have another purpose aside from identification?[NEWLINE]agent: In fact, they have it for us. Fro example, we may use your U.S passport with double end: Proof of citizenship and individual identity.[NEWLINE][BOUNDARY][NEWLINE]user: That's interesting, you know?. Ok, i would like to return to the SSN card replacement matter, what can you tell me then?[NEWLINE]agent: Ok. Your child's SSN card can be replaced if get lost or stolen. In that regard, you have a limit of 3 replacements in a year and just 10 replacements in your lifetime. Name changes and others do not count for these limits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right. And what kind of documents would i need for that?[NEWLINE]agent: You'll need certain documents to prove your child's U.S citizenship. Those documents could be a U.S birth certificate or a U.S passport.[NEWLINE]user: You told me earlier that a document could be used with more than a purpose, don't you?"}
{"id": "superseg_train_274", "dialogue": "user: HEllo. Hope you are well. What doI need to qualify?[NEWLINE]agent: Sure I can help you. Proof of citizenship is what we need[NEWLINE]agent: If you have not already established the child 's U.S. citizenship with us,we need to see proof of U.S. citizenship[NEWLINE]user: What do I need to prove?[NEWLINE]user: What if iam not a us citizen?[NEWLINE]agent: Social Security will ask to see a current DHS document[NEWLINE]user: What original documents do I need?[NEWLINE]agent: you can use a birth certificate to prove age or citizenship[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace my childs card?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: What if i dont have a document available[NEWLINE]agent:  we may accept the child 's :s   State Issued non - drivers identification card[NEWLINE][BOUNDARY][NEWLINE]user: Do I need original copies?[NEWLINE]agent:  You must present original documents or copies certified by the agency that issued them[NEWLINE][BOUNDARY][NEWLINE]user: Do you accept my childs adoption decree?"}
{"id": "superseg_train_275", "dialogue": "user: Are there specific documents I need to apply?[NEWLINE]agent: Yes, you will need proof of citizenship.[NEWLINE]agent: Have you already established the child's citizenship with us?[NEWLINE]user: No, not yet.[NEWLINE]user: What if I am not a citizen?[NEWLINE]agent: We will need a current DHS document, like a Permanent Resident card.[NEWLINE]user: What do you need for proof of my identity?[NEWLINE]agent: Your driver's license or state issued ID card are acceptable.[NEWLINE]user: What DHS documents can I use?[NEWLINE]agent: I-551 Permanent Resident Card[NEWLINE]user: Can I use the same document for both parts?"}
{"id": "superseg_train_276", "dialogue": "user: Will I need any particular documents to apply?[NEWLINE]agent: You will need proof of citizenship.[NEWLINE]agent: Have you already established the child's U.S. citizenship with us?[NEWLINE]user: Yes, I already proved her citizenship.[NEWLINE]agent: We need certain documents to prove citizenship like a U.S. birth certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace a stolen Social Security card?[NEWLINE]agent: Yes, you can replace a stolen or lost card for free.[NEWLINE][BOUNDARY][NEWLINE]user: What is acceptable as proof of identity for a child?[NEWLINE]agent: You can use a state issued ID card or an adoption decree.[NEWLINE]user: Do I need proof of identity as well?[NEWLINE]agent: Yes, you can use your driver's license or state issued ID card.[NEWLINE]user: What can I bring that covers citizenship and identity in one document?[NEWLINE]agent: A U.S. passport will work for both.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement card for my child?"}
{"id": "superseg_train_277", "dialogue": "user: How can I plan my retirement[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: Not sure I know what the best age is[NEWLINE]agent: Well there are things to consider as there is no one best age for everyone[NEWLINE]user: I am going to be 62[NEWLINE]user: You shold make the decision about when to apply based on your individual and family circumstances[NEWLINE]agent: yes[NEWLINE]user: What is I am married and my spouse is empoyed?[NEWLINE]agent: You may be able to switch to their health insurance[NEWLINE][BOUNDARY][NEWLINE]user: What about if I file for medicare?[NEWLINE]agent: If you file for one benefit you will be effectively filing for all retirement or spousal benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if my earning are high?"}
{"id": "superseg_train_278", "dialogue": "user: Is there a benefits planner geared towards retirement?[NEWLINE]agent: Yes there is, are interested in learning more?[NEWLINE]user: Yes, I would like to learn things to consider regarding retirement.[NEWLINE]agent: What age would you consider to be the best to start your benefits?[NEWLINE]user: I am not sure what age is best to start considering retirement.[NEWLINE]user: What happens to my benefits if I stop working? Will I lose them?[NEWLINE]agent: You will lose your paycheck but you also may lose your employer provided health insurance although there are some exceptions to this.[NEWLINE]user: What happens to my benefits if I have additional earnings on my record?[NEWLINE]agent: If you have additional earnings recorded, we will check to see if it increases your monthly benefit. If they do, we'll send you a letter alerting you to your new benefit amount.[NEWLINE]user: What happens when I reach full retirement age?[NEWLINE]agent: When you reach full retirement age we calculate your benefit amount to give you credit for any months you did not receive a benefit due to your earnings.[NEWLINE]user: What should I do about my benefits if I am in poor health?"}
{"id": "superseg_train_279", "dialogue": "user: I need help with planning my retirement benefits.[NEWLINE]agent: Would you like to learn about other things you might have to consider?[NEWLINE]user: Yes, that would be great.[NEWLINE]agent: Are you perhaps wondering what the best age is to start your benefits?[NEWLINE]user: Exactly. This is one of the things I've been wondering about.[NEWLINE]user: So what is the best age to start my benefits? When should I apply for them?[NEWLINE]agent: Well, there is no \"best age\" for everyone and when to apply remains your choice. The best is to make an informed decision based on your individual and family circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: What if I forget signing up for Medicare in time?[NEWLINE]agent: Then your Medicare coverage may be delayed and cost you more. On page 12 of your Medicare booklet you can find out what may happen if you delay.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I reach my full retirement age?[NEWLINE]agent: After you reach full retirement age, we recalculate your benefit amount to give you credit for any months in which you did not receive a benefit because of your earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What if my birthday is after 1954?"}
{"id": "superseg_train_280", "dialogue": "user: Hi, I am looking for information regarding the planning of benefits upon my retirement[NEWLINE]agent: Have you considered all the things that may be applicable to your personal situation?[NEWLINE]user: No, I am unsure of all the different things that may be considered for my own personal situation[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to apply for Medicare?[NEWLINE]user: Yes, if I qualify for that particular benefit[NEWLINE]agent: One thing to remember in relation to Medicare is that it starts when you reach the age of 65[NEWLINE]user: Is there a way for me to delay the start of my benefits under Medicare?[NEWLINE]agent: You can indeed, but remember that you will have to contact Social Security about 3 months before you turn 65 to check about applying for Medicare[NEWLINE]user: Should I apply for Medicare even if I have health insurance through my employer?[NEWLINE]agent: In this instance, you should still check to see if you should apply for Medicare as some health insurance plans change automatically when you turn 65 years of age[NEWLINE]user: What happens if I don't sign up for Medicare even if I need to?"}
{"id": "superseg_train_281", "dialogue": "user: I am trying to use the benefits planner for retirement.[NEWLINE]agent: Would you like to know other things to consider when planning for retirement benefits?[NEWLINE]user: Yes, I would like to know of other things to consider.[NEWLINE]agent: Do you know what is the best age to start your benefits?[NEWLINE]user: No, I do not know the best age to start retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is my spouse's survivor benefit based on?[NEWLINE]agent: Your spouse may receive your full benefit amount plus any accumulated delayed retirement credits after full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: n/a[NEWLINE]agent: You may choose to start getting retirement benefits earlier.[NEWLINE]user: What is the best age to start my benefits?[NEWLINE]agent: The answer I can give you is there is no one best age for everyone and an informed decision is the best way to go about it.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an option to take just my benefit and not my spouses."}
{"id": "superseg_train_282", "dialogue": "user: What is the best age to start benefits?[NEWLINE]agent: The answer is that there is no one \" best age \" for everyone and, ultimately, it is your choice.[NEWLINE]user: Will my benefits be smaller if I retire early?[NEWLINE]agent: Are you of age to retire?[NEWLINE]user: No I am not[NEWLINE]user: Do you have tips about retirement?[NEWLINE]agent: When you think about retirement, be sure to plan for the long term[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply for medicare?[NEWLINE]agent: That is up to you[NEWLINE][BOUNDARY][NEWLINE]user: What age should I start them?[NEWLINE]agent: The answer is that there is no one \" best age \" for everyone and, ultimately, it is your choice[NEWLINE]user: What if my earnings are high what will the benefits be?"}
{"id": "superseg_train_283", "dialogue": "user: I want help with retirement benefits[NEWLINE]agent: Would you like to know more about Medicare benefits?[NEWLINE]user: yeah[NEWLINE]agent: Are you wondering at what age you should start your benefits?[NEWLINE]user: no, not that. I want to know about applying for Medicare[NEWLINE][BOUNDARY][NEWLINE]user: I want help with Medicare and applying[NEWLINE]agent: OK, you may have some more options if you are eligible on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: Lets go back to age and when it's best to get benefits?[NEWLINE]agent: Yes, back to that. There is no \" best age \", it's your choice. You should make an informed decision about when to apply for benefits based on your individual and family circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Should I just put it off for some time and not apply?"}
{"id": "superseg_train_284", "dialogue": "user: I need to plan for retirement benefits[NEWLINE]agent: What things are you considering?[NEWLINE]user: I need information on what to consider when planing for retirement benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need Medicare?[NEWLINE]user: I have insurance do I need to apply for Medicare?[NEWLINE]user: Does my pension include social security?[NEWLINE]agent: keep in mind that some company pensions include a Social Security - equivalent supplement that stops automatically at age 62[NEWLINE]user: I should check to see if I need to sign up for medicare[NEWLINE]agent: Some health insurance plans change automatically at age 65[NEWLINE]user: When Is the enrollment period"}
{"id": "superseg_train_285", "dialogue": "user: Good morning.Was wondering if you can give me some info about the retirement estimator, please.[NEWLINE]agent: Do you want to know about how it works?[NEWLINE]user: No i don't want to know that, but other thing.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested to know if you can apply to use the estimator?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Then maybe you want to know about how much time you can spend on each page of the estimator?[NEWLINE]user: Yeah, that one. I need to know that.[NEWLINE]agent: Have you tried the page before and got a time warning? Is that the cause for your request?[NEWLINE]user: No, nothing like that, i can assure you that.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Please, i want to know something. I can get an estimate if i'm receiving Medicare benefits?[NEWLINE]agent: Yes, you can. It doesn't matter if you are only receiving Medicare benefits, still you cna get an estimate.[NEWLINE][BOUNDARY][NEWLINE]user: Ok that's a relief. Now a last question. Yo mentioned about time limits in the page, what can you tell me about that?"}
{"id": "superseg_train_286", "dialogue": "user: How can I use the retirement estimator?[NEWLINE]agent: Do you want to know how the retirement estimator works?[NEWLINE]user: Not at this time I, I think I understand how to use the estimator.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible to use the retirement estimator?[NEWLINE]user: No not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long to stay on each page?[NEWLINE]user: Yes, I know how long to stay on the page.[NEWLINE]agent: Do you know the reason for only being allowed to stay on the page for a limited time?[NEWLINE]user: No, I did not know it was for security reasons.[NEWLINE][BOUNDARY][NEWLINE]user: Why would it suggest for me to use one of the other benefit calculators?[NEWLINE]agent: Most likely because you have different input that requires another benefit calculator.[NEWLINE]user: What is the purpose of other benefit calculators?"}
{"id": "superseg_train_287", "dialogue": "user: Hi, I need help estimating my retirement.[NEWLINE]agent: Have you used our retirement estimator?[NEWLINE]user: I have not. I did not know about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you can use the retirement estimator?[NEWLINE]user: I'm not sure I have enough Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you able to complete each page within the time limit?[NEWLINE]user: It keeps timing out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other benefit calculators?[NEWLINE]agent: Yes, you can.[NEWLINE]user: How can I use another benefit calculator?"}
{"id": "superseg_train_288", "dialogue": "user: Can you help me with the retirement estimator?[NEWLINE]agent: Of course. Do you need help with how the retirement estimator works?[NEWLINE]user: Yes, I have some questions about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who can use the retirement estimator?[NEWLINE]user: No, that's not it.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long you can stay on each page?[NEWLINE]user: Actually, yes. That is one of the questions I have.[NEWLINE]agent: We do have security reasons for the time you can stay on each page. Would you like to hear more about that?[NEWLINE]user: No, that's not what I was wondering about.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the conditions for using the Retirement Estimator?"}
{"id": "superseg_train_289", "dialogue": "user: Hello there. I need help regarding the Retirement Estimator.[NEWLINE]agent: Do you need help with how the Retirement Estimator works?[NEWLINE]user: No, that's not what I've been wondering about.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who can use the Retirement Estimator then?[NEWLINE]user: Yes, please tell me more about that.[NEWLINE]agent: My pleasure. You can use the Retirement Estimator, if you have enough Social Security credits at this time to qualify for benefits. Of course, there are some exceptions as well.[NEWLINE]agent: Are you currently receiving only Medicare benefits?[NEWLINE]user: No, I'm not receiving any Medicare benefits right now.[NEWLINE]agent: Would you like more information on it then?[NEWLINE]user: Sure, why not? Tell me where to find more about this topic then.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and I have been wondering why you can only stay on each page for a limited time. Is that for security reasons or what?[NEWLINE]agent: Yes, it is. For security reasons there are time limits for viewing each page.[NEWLINE]user: I see. What happens if I stay idle for too long?"}
{"id": "superseg_train_290", "dialogue": "user: What exactly is a retirement estimator?[NEWLINE]agent: Do you want to find out how the Retirement Estimator works?[NEWLINE]user: No, not at the moment thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to find out who can use the Retirement Estimator?[NEWLINE]user: Yes please[NEWLINE]agent: You are able to use the Retirement Estimator if you have enough Social Security credits built up at this time to qualify for benefits[NEWLINE]user: What happens if I am only in receipt of Medicare benefits at this time?[NEWLINE]agent: You are still able to get an estimate from the Retirement Estimator[NEWLINE][BOUNDARY][NEWLINE]user: Are there any time restraints, for security reasons, that I can stay on any page of the Retirement Estimator for?[NEWLINE]agent: Each page of the Estimator has a time limit. If you are inactive on any page for 25 minutes, you will receive a warning, but you can at this stage extend your time on the page[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I cannot use the Retirement Estimator or if I'm looking for a survivors or disability benefit estimate?"}
{"id": "superseg_train_291", "dialogue": "user: I just need a little help with the retirement estimator[NEWLINE]agent: Do you want to know how it works?[NEWLINE]user: no, I need help with something else[NEWLINE][BOUNDARY][NEWLINE]agent: Are you trying to find out if you qualify to use the Retirement Estimator?[NEWLINE]user: No, not that either[NEWLINE][BOUNDARY][NEWLINE]agent: Are you having trouble with the time limits for viewing pages?[NEWLINE]user: Bingo, that's my issue[NEWLINE]agent: There is a warning that you will receive if you leave the page for over 25 minutes without doing anything. It is done for security reasons, is that the issue you are having?[NEWLINE]user: No, I don't think that is my problem[NEWLINE]user: I know I've been on there for more than 25 minutes and it didn't kick me out or do anything for security reasons, so why am I able to use it for more than 25 minutes without doing much?"}
{"id": "superseg_train_292", "dialogue": "user: Hello. Can you tell me something about the Retirement Estimator?[NEWLINE]agent: Of course. Would you like to know how the Retirement Estimator works?[NEWLINE]user: Yes, that's what I've been wondering about.[NEWLINE]agent: Then let me explain it to you. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.[NEWLINE]user: Wait, those are just estimates though, right?[NEWLINE]agent: That is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Can anyone use the Retirement Estimator?[NEWLINE]agent: Yes, as long as you fulfill the requirements. You need to have enough Social Security credits at this time to qualify for benefits, for example.[NEWLINE]user: What if I'm only receiving Medicare benefits at the moment?[NEWLINE]agent: In that case you can still get an estimate.[NEWLINE]user: Ah, I see. So, if I have enough Social Security credits, I can use the Retirement Estimator, right?"}
{"id": "superseg_train_293", "dialogue": "user: What are disability benefits and how do I receive them?[NEWLINE]agent: Disability benefits are paid through social security to people who can't work due to a medical condition that is expected to last more than one year or result in death.  You can find more information online under Manage your Benefits.[NEWLINE]agent: Do you receive Social Security disability benefits?[NEWLINE]user: No I do not receive Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to apply for benefits?[NEWLINE]agent: We suggest that you have certain information on hand because it makes it simpler.[NEWLINE][BOUNDARY][NEWLINE]user: Does it hurt me that I haven't applied for or received SSI benefits in the past?[NEWLINE]agent: It will not hurt you but you can easily go online to apply for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I am deaf or hard of hearing?[NEWLINE]agent: You can call us at TTY 1-800-325-0778; in person at a social security office; but call first for appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Social Security Disability at the same time as my SSI claim?[NEWLINE]agent: Yes, you can apply for SSI online but only if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Who can receive disability benefits?"}
{"id": "superseg_train_294", "dialogue": "user: I need to learn about disability benefits.[NEWLINE]agent: Social Security pay disability to people who cannot work because they have a medical condition that lasts longer than a year or result in death.[NEWLINE]agent: Do you want to sign up for Social security benefits?[NEWLINE]user: No I do not need to sign up at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to apply for Social Security Disability benefits?[NEWLINE]agent: We would like for you to have two things on hand.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for these benefits?[NEWLINE]agent: If you go online you need to print and review adult disability checklist and then complete the application online.[NEWLINE][BOUNDARY][NEWLINE]user: Who does social security pay benefits to?[NEWLINE]agent: Social Security pays benefits to any person who cannot work due to a medical condition that lasts more than a year or results in death.[NEWLINE]user: Are you all ready receiving benefits?[NEWLINE]agent: Are you all ready receiving benefits, then you can get information online about the benefits.[NEWLINE]user: What happens if I am receiving benefits all ready?"}
{"id": "superseg_train_295", "dialogue": "user: Can you tell me more about disability benefits?[NEWLINE]agent: Of course I can, I'd be happy to help.[NEWLINE]agent: Are you currently receiving Social Security disability benefits?[NEWLINE]user: Yes. As a matter of fact, I do.[NEWLINE]agent: Great. In this case you can find information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for adult disability benefits online if I'm at least 18 years old?[NEWLINE]agent: Of course. You can use the online application to apply for disability benefits, if you fulfill the requirements.[NEWLINE]user: What if I'm unable to work because of a medical condition?[NEWLINE]agent: In that case you can apply, as long as this condition is expected to last at least 12 months or results in death.[NEWLINE]user: What if I'm applying for Social Security Disability Insurance at the same time as having an SSI claim?[NEWLINE]agent: You can also file for Supplemental Security Income SSI online, but only if you meet certain requirements.[NEWLINE]user: How can I find out if I'm eligible?"}
{"id": "superseg_train_296", "dialogue": "user: Greetings. I need some information on disability benefits, please.[NEWLINE]agent: No problem. Disability benefits are a kind of benefit which is paid to those persons that can't work because some medical issue, which could result in a long inactivity period or even death.[NEWLINE]agent: Are you currently receiving disability benefits?[NEWLINE]user: No, i'm not.[NEWLINE]user: So, i suppose i can apply and see if i'm eligible, huh?[NEWLINE]agent: That's correct. it would depend on your disability, though.[NEWLINE]agent: Good. Would you complete your application on any other language?[NEWLINE]user: No, i prefer English for doing this.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if there is another way to apply, please?"}
{"id": "superseg_train_297", "dialogue": "user: Hey, can you tell me something about disability benefits?[NEWLINE]agent: Of course. I can tell you all you want about disability benefits.[NEWLINE]agent: Are you currently receiving Social Security disability benefits?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In this case you can get information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: That's great, but what are the advantages if I do it online?[NEWLINE]agent: Our online disability application process offers several advantages. You can, for example, start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, so no waiting. Interesting. And how do I apply for benefits?[NEWLINE]agent: To apply for benefits online, print and review the Adult Disability Checklist. It will help you gather the information you need to complete the application. Then simply go through the Disability Benefit Application.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome. So, what if I'm applying for a SSI claim at the same time as I do for the insurance? Will that cause any problems?[NEWLINE]agent: It's simple: you can now also file for Supplemental Security Income SSI online, but only if you meet certain requirements.[NEWLINE]user: How do I find out if I'm eligible for those benefits?[NEWLINE]agent: In order to become eligible for those benefits, you need to fulfill several requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, alright. And why is that?"}
{"id": "superseg_train_298", "dialogue": "user: I'm trying to work on some disability benefits[NEWLINE]agent: Okay, would you like to learn about Disability Benefits?[NEWLINE]agent: Are you already receiving benefits?[NEWLINE]user: Nope, need help on disability and a claim[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about applying for Social Security Disability Insurance and my SSI claim and can I just do it on my computer?[NEWLINE]agent: You can file for Supplemental Security Income online if you meet some requirements.[NEWLINE]user: but what if my application was denied already?[NEWLINE]agent: You can still apply online. If your application was recently denied. The Internet Appeal application will help you request a review of why it was denied.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and can I get more info on disability benefits and medical conditions?[NEWLINE]agent: Yes, Social Security pays disability benefits to people who can't work because they have a medical condition that 's expected to last at least one year or result in death. You can find out if you qualify and how Social Security can help you by using the DIsability Planner.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need information or paperwork about my work and pay for this last year?"}
{"id": "superseg_train_299", "dialogue": "user: What are disability benefits?[NEWLINE]agent: Sure, I can help you with that.  Learn about Disability Benefits[NEWLINE]agent: Can you no longer work[NEWLINE]user: No I can still work I am close to retiring[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone apply online?[NEWLINE]agent: You can use the online application to apply for disability benefits if you  Are age 18 or older[NEWLINE]user:  Can I apply for Social Security Disability Insurance at the same time as your SSI claim[NEWLINE]agent: You can now also file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What reasons do you sign up for disability?[NEWLINE]agent: Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death[NEWLINE][BOUNDARY][NEWLINE]user:  If your application was recently denied"}
{"id": "superseg_train_300", "dialogue": "user: Can you tell me about Social Security disability benefits?[NEWLINE]agent: Sure. You can learn more about Disability Benefits with us. These benefits are paid to people who can't work due to any medical condition that lasts for at least a year or can result in death.[NEWLINE]agent: Are you receiving Social Security disability benefits?[NEWLINE]user: Currently no, I'm not receiving disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it better to apply for the benefits online?[NEWLINE]agent: It offers certain advantages, like to start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: How can Iknow if I qualify for the benefits and what kind of help can I get?[NEWLINE]agent: you can use our Disability Planner.[NEWLINE]agent: Do you need to do the application in a language other than English?[NEWLINE]user: Can I do that? yes please, tell me more.[NEWLINE]agent: When using the online application you'll get the option to schedule an appointment to apply for benefits in your preferred language. Take into consideration that the online application is only available in English.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for the benefits if my previous application was denied?"}
{"id": "superseg_train_301", "dialogue": "user: What exactly are disability benefits?[NEWLINE]agent: I will be glad to help with that Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death[NEWLINE]agent: What if I receive social security benefiots?[NEWLINE]user: No I do not[NEWLINE]user: Can I apply an appeal?[NEWLINE]agent: Yes you can please refer to  Apply for DisabilityReturn to a Saved ApplicationCheck Application or Appeal Status[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply online?[NEWLINE]agent: You are eligible to file online for SSI if you Are between the ages of 18 and 65 ;[NEWLINE][BOUNDARY][NEWLINE]user: is there a calculator or a way to manage my benefits?[NEWLINE]agent:  USE OUR DISABILITY PLANNER here[NEWLINE][BOUNDARY][NEWLINE]user: What are the advantages for apply online?[NEWLINE]agent: Start your disability claim immediately There is no need to wait for an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: any other way to apply?"}
{"id": "superseg_train_302", "dialogue": "user: Hi. I would like to learn about disability benefits.[NEWLINE]agent: I can help you learn about disability benefits.[NEWLINE]agent: Do you already receive SS disability?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Okay. You can learn about managing your benefits online.[NEWLINE]user: How can I find out if I qualify?[NEWLINE]agent: Do you have a medical condition that prevents you from working for at least one year?[NEWLINE][BOUNDARY][NEWLINE]user: Why should I apply online?[NEWLINE]agent: It will allow you to start your claim right away.[NEWLINE][BOUNDARY][NEWLINE]user: What information will I need to give?[NEWLINE]agent: Date of birth, place of birth, social security number for you along as for your spouse. We will also need your spouse's name.[NEWLINE][BOUNDARY][NEWLINE]user: Is it a problem if I am not blind?"}
{"id": "superseg_train_303", "dialogue": "user: Hello, I would like to know what are the disability benefits please?[NEWLINE]agent: They are various benefits that are giving, you can locate you business administrator and ask for the respective advice.[NEWLINE]user: What About Disability Benefits?[NEWLINE]agent: This is because if they have a medical condition that is expected to last at least a year or cause death.[NEWLINE]user: Can I apply online to request an appointment?[NEWLINE]agent: Of course, it will also give you the option to schedule an appointment to request benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean to prove that you are eligible?[NEWLINE]agent: Primarily Birth Certificate or other proof of birth.[NEWLINE]user: Perfect, what else?[NEWLINE]agent: You must also provide certain documents to achieve this end.[NEWLINE][BOUNDARY][NEWLINE]user: What if you do not want to send these documents?"}
{"id": "superseg_train_304", "dialogue": "user: Hello, can you give me information about Disability Benefits?[NEWLINE]agent: It is primarily aimed at people who are unable to work because they have a medical condition that is expected to last at least a year or cause death.[NEWLINE]agent: Of course, it is important if you receive disability benefits from Social Security.[NEWLINE]user: What else can I know about it?[NEWLINE]agent: You have to search for information regarding managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: How can you prove that you are eligible?[NEWLINE]agent: You have to present a birth certificate or other proof of birth, among other things.[NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: You should seek information regarding the topic.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you send us a document by mail?[NEWLINE]agent: It is important that you write the Social Security number on a separate sheet of paper among other things.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is Federal Employee Compensation?"}
{"id": "superseg_train_305", "dialogue": "user: Hi, I need to learn about Disability Benefits.[NEWLINE]agent: I can help you learn about Disability Benefits.[NEWLINE]agent: Do you receive Social Security disability benefits?[NEWLINE]user: I do.[NEWLINE]agent: Ok, you can get information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to apply for the benefits?[NEWLINE]agent: You should have the following information to make completing the application easier.[NEWLINE][BOUNDARY][NEWLINE]user: I assume you need information about me?[NEWLINE]agent: Yes, name, Social Security number, date of birth or age of current spouse and all former spouses, to start.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: Do you have a birth certificate?[NEWLINE]user: Oh, no I don't."}
{"id": "superseg_train_306", "dialogue": "user: Hi, do I need information regarding Disability Benefits?[NEWLINE]agent: There are several disability benefits that you can get.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: I recommend that you obtain information and services to manage your benefits online.[NEWLINE]user: What if you are already receiving benefits?[NEWLINE]agent: You should search for information online.[NEWLINE][BOUNDARY][NEWLINE]user: What data are you requesting?[NEWLINE]agent: Names, addresses, phone numbers, patient identification numbers and treatment dates are primarily requested from all doctors, hospitals and clinics.[NEWLINE][BOUNDARY][NEWLINE]user: Hello, do I need information on the documents to submit for disability benefits?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: Where can I find more information?"}
{"id": "superseg_train_307", "dialogue": "user: Good, what is the disability benefits?[NEWLINE]agent: It is important that you search for information regarding disability benefits.[NEWLINE]agent: It is important to note if you already receive the benefit.[NEWLINE]user: What if I am already receiving the benefit?[NEWLINE][BOUNDARY][NEWLINE]user: What document can you request?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What are the means to send the information?[NEWLINE]agent: You can use email if you need to send any document."}
{"id": "superseg_train_308", "dialogue": "user: What can you tell me about disability benefits?[NEWLINE]agent: You can learn about disability benefits.[NEWLINE]user: Can I find information online if I all ready receive Social Security disability benefits?[NEWLINE]agent: Yes, you can get info and services for managing your benefits online if you all ready receive Social Security disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there particular documents I would need to provide?[NEWLINE]agent: Did we ask you to send documents to show that you are eligible?[NEWLINE]user: Yes, you did ask me to send in some documents.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I have my birth certificate.[NEWLINE]agent: Do you have proof of US citizenship?[NEWLINE]user: No, I do not have proof of citizenship."}
{"id": "superseg_train_309", "dialogue": "user: Oh, hello. Please, can you help me to clarify some doubts about mailing disability documents?[NEWLINE]agent: Are you going to mail any document to us?[NEWLINE]user: Yes, i'm planning to do that.[NEWLINE]agent: Very good. Then you must proceed including the SSN in order to match it with the correct application. I must remind you to not write anything on the original documents and to write your SSN in a separate sheet and then include it in the mailing envelope.[NEWLINE]user: What about if i decide to not send these documents? There's an option?[NEWLINE]agent: Indeed, there is. I f you don't want to mail your documents, just bring them yourself to the Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but lets say i don't want to go to the office, is there any other option?[NEWLINE]agent: Yes, you can make a call to our toll free number.[NEWLINE][BOUNDARY][NEWLINE]user: Which persons receive disability payment?[NEWLINE]agent: Well, SS can pay disability to persons who can't work because having a medical condition.[NEWLINE][BOUNDARY][NEWLINE]user: After my application, what's next?[NEWLINE]agent: We'll go through a process, mainly providing confirmation on your application.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits i get using online process?"}
{"id": "superseg_train_310", "dialogue": "user: Am I able to mail documents pertaining to my disability benefits?[NEWLINE]agent: Yes you can mail documents to us as long as you follow the specified criteria.[NEWLINE]user: Yes, I can follow the criteria that was specified.[NEWLINE]agent: The documents must include your social security number. Do not write anything on the document and please write down you social security number on separate sheet of paper and include it in the envelope with the other documents.[NEWLINE]user: Why do you need my social security number?[NEWLINE]agent: We need your social security number so that we can match you with the correct application.[NEWLINE]user: What other options are available if I don't want to mail the documents?[NEWLINE]agent: You can bring the documents to a social security office.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number I can call if I am hard of hearing?[NEWLINE]agent: Yes you may call us at TTY 1-800-325-0778 or visit us in person at your local social security office.[NEWLINE]user: Do you have specified hours for phone calls?[NEWLINE]agent: Yes, our agents are available by phone 7am to 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Are there advantages of applying online for disability?"}
{"id": "superseg_train_311", "dialogue": "user: Can you help me with mailing my documents?[NEWLINE]agent: Of course. You want to mail any documents to us?[NEWLINE]user: Yes, I do.[NEWLINE]agent: If you want to mail us the documents, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, and what happens after I apply?[NEWLINE]agent: After we receive your online application, we will provide confirmation of your application. This may happen either electronically or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways I can apply?[NEWLINE]agent: Of course. You can also apply by phone. Call us at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what exactly are the advantages of applying using the online disability application process?[NEWLINE]agent: There are several advantages our online disability application process offers. For example, you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to apply using the phone, but I'm deaf or hard of hearing?"}
{"id": "superseg_train_312", "dialogue": "user: Hey, can you tell me how to mail any documents to you?[NEWLINE]agent: Are you planning to mail any documents to us?[NEWLINE]user: No, no, I just want some information for my dad.[NEWLINE]user: Can you tell me what he needs to include with the documents?[NEWLINE]agent: If you are planning to mail documents to us, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.[NEWLINE]user: What if I don't want to send you these documents by mail?[NEWLINE]agent: Then you may bring them to a Social Security office. Do not mail foreign birth records or any documents from the Department of Homeland Security DHS, formerly the Immigration and Naturalization Service INS, especially those you are required to keep with you at all times.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call you instead? I'm deaf, so it might be difficult on the phone.[NEWLINE]agent: Of course, you can call us at TTY 1-800-325-0778. Or visit us in person, in your local Social Security office. Please call first to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: What advantages do I have if I use your online disability application process?[NEWLINE]agent: Our online disability application process offers several advantages. For example, you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And what documents do I need to provide?"}
{"id": "superseg_train_313", "dialogue": "user: I need to figure out how to mail my disability benefit documents.[NEWLINE]agent: Have you mailed us any documents?[NEWLINE]user: No, what should I include when mailing you something?[NEWLINE]agent: Most importantly you must include your Social Security number so that we can match them with the correct application.[NEWLINE]user: I am nervous about mailing original documents, can I mail photocopies?[NEWLINE]agent: In that case it would be best if you can bring them to the Social Security Office.[NEWLINE]user: Should I mail my foreign birth records? I think I am supposed to keep them with me at all times.[NEWLINE]agent: You are correct. It is best to keep those with you. Bring them to the office instead of mailing them.[NEWLINE][BOUNDARY][NEWLINE]user: What other ways can I apply, my hearing isn't great.[NEWLINE]agent: You can call us at TTY 1 - 800 - 325 - 0778 or visit us in person, but call first to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Are there advantages of using the online application process?"}
{"id": "superseg_train_314", "dialogue": "user: Am I able to mail my disability benefits documents?[NEWLINE]agent: Yes, you are able to mail those documents to us, do you have your social security number?[NEWLINE]user: Yes, I know my social security number.[NEWLINE]agent: Great, you can mail your documents if you include your social security number on a separate sheet of paper and as long as you don't write anything on the original documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways, besides online, I can apply for disability benefits?[NEWLINE]agent: Yes, you can apply by calling us at 1-800-772-1213 from 7am to 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Should I still apply for benefits even if I don't have all the correct paperwork?[NEWLINE]agent: Yes, you should still apply, we can always help you get the correct documentation that you need.[NEWLINE][BOUNDARY][NEWLINE]user: Will the application process go quicker if I have my information on hand?[NEWLINE]agent: Yes, the process will be quicker and smoother if you have your information ready to go.[NEWLINE]user: What kind of information do I need to have on hand?[NEWLINE]agent: You would need to have your personal info such as date of birth and social security number.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for my disability benefits?"}
{"id": "superseg_train_315", "dialogue": "user: hello. IS there a way to mail the documents needed?[NEWLINE]agent: Hello, I will be glad to help you with that.  YEs you can. you must include the Social Security number so that we can match them with the correct application[NEWLINE]user: Ok thanks so much[NEWLINE]agent:  you must include the Social Security number so that we can match them with the correct application[NEWLINE][BOUNDARY][NEWLINE]user: What other ways can I apply?[NEWLINE]agent: By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not want to mail it?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_316", "dialogue": "user: I was curious if I could mail my documents in for disability benefits?[NEWLINE]agent: Yes you can, is that what you want to do?[NEWLINE]user: Yes[NEWLINE]agent: Ok, you have to be sure to include your social security number, so that we can match it to the correct application.  Also, please make sure you do not write anything on the original documents-use a separate piece of paper to write your SSN.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't want to do that, what are other ways to apply?[NEWLINE]agent: You can also apply by phone at 1-800-772-1213 from 7 am to 7 om Monday-Friday.[NEWLINE]user: What if I an hard of hearing?[NEWLINE]agent: You can then call us at TTY 1-800-325-0778 or make an appointment and visit your Social Security Office.[NEWLINE][BOUNDARY][NEWLINE]user: What work information is needed?[NEWLINE]agent: You need Worker' Comp, Black Lung Benefits, or Longshore and Harbor Worker's Comp.[NEWLINE][BOUNDARY][NEWLINE]user: What are the advantages of applying online?"}
{"id": "superseg_train_317", "dialogue": "user: Can you tell me if it is safe to mail my documents especially seeing that I am mail original documents?[NEWLINE]agent: What documents are you mailing to us? All documents must include your Social Security number so that we can match them to the correct application.[NEWLINE]user: I have not mailed any documents yet.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any advantages to applying for disability online?[NEWLINE]agent: There are definitely advantages to applying online, one is that you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to include with the documents if I am mailing them in?[NEWLINE]agent: If you are mailing your documents you must include the Social Security number so that we can match them with the correct application, however, remember do not write anything on your original documents. Also please write your Social Security number on a separate sheet of paper and include it in the envelope with your documents.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a contact phone number for a person who is hard of hearing?[NEWLINE]agent: Yes a person who is hard of hearing can call us at TTY 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my application after I apply?"}
{"id": "superseg_train_318", "dialogue": "user: What information do I need to know about mailing documents?[NEWLINE]agent: Do you want to know what happens if mail documents to us?[NEWLINE]user: Yes, I would like to know the information about mailing documents.[NEWLINE]agent: If mailing documents, then you must include the Social Security number so that we can match them with the correct application.  Also, do not write anything on the original documents and please write the number on a separate sheet of paper and include it in the mailing envelope with the documents.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to schedule an appointment to apply for benefits in my preferred language?[NEWLINE]agent: Yes, the online application will give you the option to schedule an appointment to apply for benefits in the language you need.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after i apply?[NEWLINE]agent: After we receive your online application, we will provide confirmation of your application electronically or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not want to mail documents?[NEWLINE]agent: You can bring the documents to your local Social Security office.  Please do not mail foreign birth records or any documents from the Department of Homeland Security DHS.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to provide?[NEWLINE]agent: We may ask you to provide birth certificate or other proof of birth; proof of U.S. citizenship or lawful alien status if not born in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways I can apply?"}
{"id": "superseg_train_319", "dialogue": "user: Hi, hope your day is going good. I have a question about the documents I need to provide?[NEWLINE]agent: You need to provide documents to show you are eligible.[NEWLINE]user: Like what?[NEWLINE]agent: Do you have a birth certificate or other proof of birth?[NEWLINE]user: I don't think that I do. What should I do?[NEWLINE]agent: Do you have proof of U.S. citizenship or lawful alien status?[NEWLINE]user: Oh yes! I do have proof of U.S. citizenship.[NEWLINE]agent: Or do you have a U.S. military discharge paper if you had military service before 1968?[NEWLINE]user: No, I don't have that.[NEWLINE]agent: We will need to see the documents to show you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: If I mail my documents what will happen if they get lost?"}
{"id": "superseg_train_320", "dialogue": "user: Hello, do I need information on the documents to submit for disability benefits?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: What else do I need to know?[NEWLINE]agent: You are required to present Evidence of US Citizenship.[NEWLINE]user: What if you were not born in the United States?[NEWLINE]agent: It is also important to present the US military discharge document. USA[NEWLINE]user: Can you tell me more than those mentioned above?[NEWLINE]agent: You must show last year's self-employment tax returns.[NEWLINE]user: Perfect, what else do I need to know?"}
{"id": "superseg_train_321", "dialogue": "user: Hello, do I need information on the documents to submit for disability benefits?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: What else do I need to know?[NEWLINE]agent: You are required to present Evidence of US Citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 or 1 - 800 - 325 - 0778 and request more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I qualify for?[NEWLINE]agent: You can rate several.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of applying online for disability?"}
{"id": "superseg_train_322", "dialogue": "user: I'm applying for disability benefits and need to know what documents I need.[NEWLINE]agent: I can assist you with this. Would you like a list of documents need to prove eligibility?[NEWLINE]user: Yes. That would be very helpful.[NEWLINE]agent: First you will need a birth certificate. Do you have one?[NEWLINE]user: Okay. You will need to obtain one or provide another proof of birth.[NEWLINE]agent: Okay. You will need to obtain one or provide another proof of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Is the online application available in Spanish?[NEWLINE]agent: The online application is currently available in English only, but you do have the option to schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: Can I mail my documents?[NEWLINE]agent: Yes. Will you be mailing your documents to us?"}
{"id": "superseg_train_323", "dialogue": "user: Hey, good afternoon. Please, i'm looking for information about how much i can receive in retirement benefits. Can you help me?[NEWLINE]agent: Are you going to apply for retirement benefits for you and as spouse?[NEWLINE]user: No,i'm just asking out for curiosity.[NEWLINE]agent: Ok.Now, are your benefits as spouse higher than your own retirement benefits?[NEWLINE]user: Yes, they are.[NEWLINE]agent: If that's the case, you'll get a combination of those benefits but equaling the higher benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Um, that's good to know it. Now, what can you tell me about family benefits?[NEWLINE]agent: Do you have any child who could qualify for benefits?[NEWLINE]user: No, i don't have any in that condition.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, let's say i get that payment, It will decrease my retirement benefit?[NEWLINE]agent: Not at all. the benefits you receive, does not decrease your retirement benefit.[NEWLINE]user: oh i see now. Please, age has something to do with the benefit she is from 1953."}
{"id": "superseg_train_324", "dialogue": "user: I was wondering how much I will receive when I go into full retirement.[NEWLINE]agent: Do you qualify and apply for your own retirement benefits and for benefits as a spouse?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Are your benefits as a spouse higher than your own retirement benefits?[NEWLINE]user: Yes, that would be the case.[NEWLINE]agent: Then you will get a combination of benefits equaling the higher spouse benefit.[NEWLINE]user: What if I'm under the full retirement age and I continue to work while receiving benefits?[NEWLINE]agent: In that case, your benefits may be affected by the retirement earnings test.[NEWLINE]user: Does this mean my benefits will be less?[NEWLINE]agent: Yes. Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE]user: Ah, I see. Will I be able to take only one benefit at full retirement age then?"}
{"id": "superseg_train_325", "dialogue": "user: Hi there, I am enquiring about benefits for my spouse in retirement[NEWLINE]agent: You may be able to get spouse's retirement benefits even if you never worked under Social Security. You may qualify for these benefits if you are at least  years of age and your spouse is receiving retirement of disability benefits. You may also qualify for Medicare at the age of 65[NEWLINE]user: What happens with spouse's benefits if I am divorced?[NEWLINE]agent: If you are divorced, you may still qualify for benefits on your ex-spouse's record[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much I will receive in spouse's benefits?[NEWLINE]agent: Will you be applying for your own retirement benefits and for benefits as a spouse?[NEWLINE]user: No, not at this time[NEWLINE]agent: Do you know if your benefits as a spouse will be higher than your own retirement benefits?[NEWLINE]user: Yes, my benefits as a spouse will be higher[NEWLINE]agent: In this case, you will receive a combination of benefits that will equal the higher spouse benefit[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits if I am hard of hearing?[NEWLINE]agent: If you are deaf or hard of hearing, you can contact us at TTY 1-800-325-0778[NEWLINE]user: How can I apply for spouse benefits?"}
{"id": "superseg_train_326", "dialogue": "user: Hi, good afternoon. I was searching about retirement benefits and have some doubts. I wanted to know how much i could receive in case i qualify for retirements benefits but i got spouse benefits as well?[NEWLINE]agent: I understand you want to know what can apply to you in case you have both situations, isn't?[NEWLINE]user: Yes, that's correct, i want to know about that.[NEWLINE]agent: Perfect. Well, if that scenario happens to you, you'll always receive your retirement benefits first.[NEWLINE]user: Oh, so good to know that. Look, another question. what about if my spouse is at retirement age already? Can apply for this condition?[NEWLINE]agent: Sure. If your spouse is at full retirement age, then can apply via online, making use of the retirement application. Another option if for your spouse contact us directly to schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i'll take that into account if needed. Now, what can you tell me in case i'm not located in the U.S? Do you have any option for that?[NEWLINE]agent: Yes, there are options. If you happens to be outside the U.S or any of its territories, you can contact your nearest U.S social security office, U.S embassy or consulate. They'll help you out in that regard.[NEWLINE]user: Pretty nice to know that, thank you dearly. Now, i'm asking this for a friend. Her spouse is already receiving benefits and he's applying. There's anything he needs to know about?[NEWLINE]agent: Yeah, you can tell him  that probably  is being evaluated for eligibility as well. If he qualify, then his application will turn automatically in a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, 'ill make sure to tell him soon. Look, what happens once i start to get benefits?[NEWLINE]agent: Well, if you're between 62 and your full retirement age, your benefits will be reduced until you reach your full retirement age. That would work in a percentage.[NEWLINE][BOUNDARY][NEWLINE]user: Sweet, thanks. Last question,where do i get more info?"}
{"id": "superseg_train_327", "dialogue": "user: How much will I receive applying for benefits from my spouse?[NEWLINE]agent: It is based on if you qualify and apply for your own retirement benefits and for benefits as a spouse[NEWLINE]user: Do you fall under these requirements?[NEWLINE]agent: It also depends on if your benefits as a spouse are higher than your won reitrement benefits[NEWLINE]user: I have never worked[NEWLINE][BOUNDARY][NEWLINE]user: I am deaf how do I apply?[NEWLINE]agent:  If you are deaf or hard of hearing, you can call us at TTY 1 - 800 - 325 - 0778.[NEWLINE]user: Is that the only number to call?[NEWLINE]agent: For calls applying to the deaf or hard of hearing this is the only number[NEWLINE][BOUNDARY][NEWLINE]user: What about maximum family benefits?[NEWLINE]agent:  If one of your spouse 's children also qualifies for benefits they can apply for maximum family benefits"}
{"id": "superseg_train_328", "dialogue": "user: How can I get spouse SS benefits?[NEWLINE]agent: you may be able to get spouse retirement benefits if you are at least 62 years old and your spouse is receiving benefits.[NEWLINE]agent: Are you divorced?[NEWLINE]user: no[NEWLINE]agent: I have noted that this is N/A to you[NEWLINE]user: I am not divorced what else do I need to know?[NEWLINE]agent: read \" If You Are Divorced[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive at full retirement?[NEWLINE]agent: your benefits may be affected by the retirement earnings test[NEWLINE]user: Will this decrease my spouses retirement benefit?[NEWLINE]agent: This will not decrease your spouses retirement benefits[NEWLINE]user: HoWhat happens if I begin receiving benefits before full retirement age?[NEWLINE]agent: If your receive benefits begore full retiremtn age the amount will be reduced based on the percentage of nu mber of months up to your full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't live in the U.S. how do I apply?"}
{"id": "superseg_train_329", "dialogue": "user: How much will I receive applying for benefits as a spouse?[NEWLINE]agent: Will you be appying for your own benefits also?[NEWLINE]user: yes[NEWLINE]agent: If you qualify and apply for your own retirement benefits and for benefits as a spouse, we always pay your own benefits first.[NEWLINE][BOUNDARY][NEWLINE]user: I am hard of hearing is there a special number I can call?[NEWLINE]agent: You can call us at [52] you can call us at TTY 1 - 800 - 325 - 0778  and apply if you are deaf or hard of hearing[NEWLINE]user: How can I apply online?[NEWLINE]agent: Online - Use our Social Security Retirement / Medicare Benefit Application to apply for retirement, spouse 's, divorced spouse 's or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: How much will I reeive if my spouse is full retirement age and how do they apply online?[NEWLINE]agent: they also can apply online by using the retirement application.[NEWLINE][BOUNDARY][NEWLINE]user: What steps do I take if some members of my family might qualify for benefits?"}
{"id": "superseg_train_330", "dialogue": "user: I need to apply for spouse benefits[NEWLINE]agent: Have you worked under social security[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes I am divorced[NEWLINE]agent: see For information on the requirements for Divorced Spouse 's Benefits[NEWLINE]user: II am caring for a child who is also receiving benefits[NEWLINE]agent: ead \" If You Are Divorced[NEWLINE][BOUNDARY][NEWLINE]user: Can I take only one benefit?[NEWLINE]agent: the option to take only one benefit at full retirement age no longer exists[NEWLINE][BOUNDARY][NEWLINE]user: Will my application serve as a request for spouse benefits?[NEWLINE]agent: your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for Medicare also?"}
{"id": "superseg_train_331", "dialogue": "user: How do I find out how to get benefits for my spouse?[NEWLINE]agent:  Even if you have never worked under Social Security you may be able to get spouse s retirement benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes[NEWLINE]agent: Read For information on the requirements for Divorced Spouse 's Benefits[NEWLINE]user: What are the requirments?[NEWLINE][BOUNDARY][NEWLINE]user:  If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate[NEWLINE]agent: If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate[NEWLINE][BOUNDARY][NEWLINE]user: What age does my spouse need to be?[NEWLINE]agent:  the option to take only one benefit at full retirement age no longer exists[NEWLINE]user: When do I begin to receive benefits?"}
{"id": "superseg_train_332", "dialogue": "user: Which benefits will I receive first, retirement benefits or benefits as a spouse?[NEWLINE]agent: We will always pay your own benefits first, do you qualify for both?[NEWLINE]user: Yes, I qualify for both kinds of benefits.[NEWLINE]agent: Then yes, in that case you would get your benefits first before you receive spousal benefits.[NEWLINE]user: Cannot write a turn that is coherent with the chat history[NEWLINE]agent: Cannot write a turn that is coherent with the chat history.[NEWLINE]user: Will my spousal benefits decrease my spouse's retirement benefit?[NEWLINE]agent: No, it will not decrease your spouse's retirement benefits.[NEWLINE]user: When can I choose to receive only the benefit and delay receiving retirement benefits?[NEWLINE]agent: You can make that choice if you were born before January 2nd, 1954 and have already reached full retirement age.[NEWLINE]user: Will my benefits ever be reduced?[NEWLINE]agent: If you are between age 62 and your full retirement age, the benefits amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE]user: Where can my spouse, who is at full retirement age, apply for spousal benefits only?"}
{"id": "superseg_train_333", "dialogue": "user: can you help me apply for retirement benefits?[NEWLINE]agent: Yes, I can help you apply for benefits.[NEWLINE]user: do I need to do something different when I apply because my husband is already getting benefits?[NEWLINE]agent: In that situation we will check your eligibility for benefits as a spouse. If you are qualified, your application will automatically serve as a request for spousal benefits[NEWLINE]user: so I must qualify before getting married benefits?[NEWLINE]agent: If you qualify, your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: does any of this mean that my husband's benefits will get smaller because I'm qualified and taking some of that for myself?[NEWLINE]agent: Your husband's retirement benefit will not decrease.[NEWLINE][BOUNDARY][NEWLINE]user: where can I look for more information on family members that may qualify for benefits?[NEWLINE]agent: Did you want links to other resources on benefits for the family?[NEWLINE]user: yes I do, but only if they can qualify[NEWLINE]agent: Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I qualify with my husband but it is a lower benefit than I would have gotten on my own?"}
{"id": "superseg_train_334", "dialogue": "user: I don't think I qualify, but who qualifies for what benefits?[NEWLINE]agent: Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record.[NEWLINE]user: Do you have more info on this?[NEWLINE]agent: Yes, are you interested in information about benefits for your family?[NEWLINE]user: no, mainly about myself[NEWLINE]agent: Has the person you want to qualify for benefits never married or had children?[NEWLINE]user: no they haven't[NEWLINE]agent: You can look at some of our resources to find more information.[NEWLINE][BOUNDARY][NEWLINE]user: when someone else qualifies for benefits because of someone who worked do the benefits for the person that worked get lower?[NEWLINE]agent: Benefits paid to a spouse will not decrease the other spouse's retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: if a few people qualify for one person will they get a whole lot of money?"}
{"id": "superseg_train_335", "dialogue": "user: Hi, good afternoon. I've heard that is possible to get some social security benefits for your spouse. If that's true, could you tell me how i can be able to get those?[NEWLINE]agent: Sure, no problem at all. There are many ways to do that, and get the benefit, such as going Online, via Phone Call, going in person or even using U.S. Embassies or consulates if you're outside the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, many ways indeed. That's something nice to hear.  Look, I have certain doubt. If was the case I was the one to get those benefits, my spouse's income wouldn't become affected, right?[NEWLINE]agent: That's correct. Your spouse retirement income won't be affected this benefits paid to you. As a matte of fact, the combination of both incomes could play a part in your spouse's decision to take those benefits earlier.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a relief, you know?. Last thing I would like to do is to causing her any trouble. Look, if i wanna know something else, like benefits for someone else, do you know where i have to look?[NEWLINE]agent: Do you mean benefits for your family?[NEWLINE]user: Yes, for my family, mainly.[NEWLINE]agent: Well, it is possible for them to get benefits, even if yourself don't qualify for it. So, just go to our \"Benefits for your family\" section and look for the information there.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll do that. Say, when I apply, Do I have to fill another application for my spouse?[NEWLINE]agent: No need for that. If you are granted a qualification, your application will serve as request for spousal benefits too.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, pretty neat. Appreciated. Look, just to be sure. Which age do I or my spouse to be for these benefits?"}
{"id": "superseg_train_336", "dialogue": "user: tell me about who can qualify for what[NEWLINE]agent: Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record[NEWLINE]user: is there any more info I can look into on this?[NEWLINE]agent: Are you interested in information about benefits for your family?[NEWLINE]user: no I wanted to know about my benefits[NEWLINE]agent: Have you never married or had children?[NEWLINE]user: no[NEWLINE]agent: You can have a look at \"How You Apply For Retirement Benefits Or Medicare\"[NEWLINE][BOUNDARY][NEWLINE]user: will benefits decrease the other's benefits?[NEWLINE]agent: Benefits paid to you as a spouse will not decrease your spouse's retirement benefit[NEWLINE][BOUNDARY][NEWLINE]user: what are the ages I need to know about as I get ready for this?"}
{"id": "superseg_train_337", "dialogue": "user: Hi there. We are looking for information related to the steps to follow when we apply for some social security benefits.[NEWLINE]agent: Sure. This also apply for family members too.[NEWLINE]user: I see. But can you tell me about a bit more?[NEWLINE]agent: Sure, but have you seen the information section \"benefits for your family\"?[NEWLINE]user: No, we haven't seen that part yet.[NEWLINE]agent: Are you a never married person?[NEWLINE]user: No, not at all we are a married couple.[NEWLINE]agent: In that case, your family members can not apply for the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if we both apply for the benefits at the same time?[NEWLINE]agent: We will check you eligibility for benefits as a spouse too.[NEWLINE][BOUNDARY][NEWLINE]user: This would cover both even if one of us have never worked under the social security, right?"}
{"id": "superseg_train_338", "dialogue": "user: Good morning. I'm trying to get into the retirement matter. I've already read some info, but i would like to know what else can do?[NEWLINE]agent: Good morning. Don't know if you know already, but aside of you, your family members can qualify for benefits based on your record.[NEWLINE]agent: Are you interested to know more about this?[NEWLINE]user: Yeah, i would like to know more about it.[NEWLINE]agent: Excellent. Then you'll need to check our documentation and look for the Benefits for your family section. If you don't have any children or are not even married, then you should check the How to apply for retirement benefits or medicare section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. i'll get into it. Now, can i apply for these benefits even if i'm outside the U.S?[NEWLINE]agent: Sure, no problem with that. All you need to do is to contact the nearest U.S Social Security office, or go to your nearest U.S Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Soryy to ask, but what was that section you mentioned in case to be never married?[NEWLINE]agent: Yeah, don't worry. That would be How to apply for retirement benefits or medicare section.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i got it now. Oh, another thing. I was told that even if  i never worked, i could get some benefit from spouse, is that true?[NEWLINE]agent: Sure you can. Only need to be 62 and your spouse to be receiving retirement or disability benefits. Also, you can qualify for medicare at 65.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. A last question. Is there any kind of discount on the benefit i will receive if i'm not in full age of retirement yet?"}
{"id": "superseg_train_339", "dialogue": "user: I'd like to know which steps to do next.[NEWLINE]agent: Consider this: even if you do not qualify for benefits on someone else's record, some of your family members may qualify for benefits on your record.[NEWLINE]agent: Are you married?[NEWLINE]user: No, I've never been married and I don't have any children.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You can apply online for example. Use our Social Security Retirement/Medicare Benefit Application to apply for retirement, spouse's, divorced spouse's or Medicare benefits.[NEWLINE]user: What if I live outside the U.S.?[NEWLINE]agent: If you do not live in the U.S. or one of its territories you can also do this by contacting the nearest U.S. Social Security office, U.S. Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive if I go into retirement earlier?[NEWLINE]agent: Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I get benefits for my spouse?"}
{"id": "superseg_train_340", "dialogue": "user: I need to know how to colect social security under my spouse[NEWLINE]agent: Are you at least 62 years of age and is your spouse currently receiving retirement or disablilty benefits?[NEWLINE]user: yes[NEWLINE]agent: even if you have never worked under social security you may be able to get your spouses retirement benefits because you are at least 62 years old. You can also qualify for medicare at age 65[NEWLINE]user: What if we are divorced?[NEWLINE]agent: you may still be able to get benefits on your ex-spouse's recod[NEWLINE]user: What are the requirements for Divorced spouses benefits?[NEWLINE]agent: For information on the requirements for divorced spouses benefits  read \" If You Are Divorceds[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive if they only files for one benefit?[NEWLINE]agent: If your spouses birthday is Jan.2, 1954 or later the option to take only one benefit at full retirement age no longer exists. read they will be effectively filing for all retirement or spousal benefits.[NEWLINE]user: Will this decrease my spouses retirement benefit?[NEWLINE]agent: Benefits paid to you as a spouse will not decrease your spouse s retirement benefit.  In fact,the value of the benefits you may receive, added to their benefits, may help your spouse decide if taking benefits sooner may be more advantageous.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?"}
{"id": "superseg_train_341", "dialogue": "user: Are there steps I need to take to get members of my family on my benefits?[NEWLINE]agent: Yes, because even if you don't qualify, some of your family members may still be eligible for benefits on your record.[NEWLINE]agent: Are you interested in learning more about this?[NEWLINE]user: Yes I am, where would I go for more information?[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can contact if I don't live in the U.S.?[NEWLINE]agent: Yes, you can contact your nearest U.S. Social Security Office or a U.S. Embassy or Consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I go to find more information?[NEWLINE]agent: For more information, please visit \"Benefits For Your Family.\"[NEWLINE][BOUNDARY][NEWLINE]user: Will a U.S. Embassy be able to help me if I don't live in the U.S. anymore?[NEWLINE]agent: Yes, a U.S. Embassy or Consulate can provide you with more help on the matter.[NEWLINE][BOUNDARY][NEWLINE]user: Even if I don't qualify for benefits on someone else's record, can a family member still qualify for benefits on my record?"}
{"id": "superseg_train_342", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you asking about spousal benefits?[NEWLINE]user: Yes, I want to see if I'm eligible for spousal benefits.[NEWLINE]agent: If you are at least 62 years old and your spouse is receiving benefits, you may be eligible.[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes, we are.[NEWLINE]agent: You may still be eligible even if you're divorced.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't live in the U.S.?[NEWLINE]agent: You can contact the closest U.S. Embassy, Consulate or Social Security Office.[NEWLINE]user: There isn't one close.  Is there anywhere else I can go for help?[NEWLINE]agent: You can contact your nearest U.S. Embassy or consulate.[NEWLINE]user: I can't hear very well.  Is there a TTY number I can call?[NEWLINE]agent: Yes, it's 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to the age requirements on spousal benefits?[NEWLINE]agent: Yes, if you are caring for a child that is receiving benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I go in person to apply?"}
{"id": "superseg_train_343", "dialogue": "user: Can my family qualify for benefits on my record even if I didn't qualify for benefits on someone else's record?[NEWLINE]agent: Yes, some members of your family may still qualify for benefits on your record.[NEWLINE]agent: Would you like to learn more information about this?[NEWLINE]user: No, thank you I don't need more information.[NEWLINE]user: Is there more information regarding benefits if you were never married?[NEWLINE]agent: Yes, you can visit \"How You Apply For Retirement Benefits Or Medicare.\"[NEWLINE][BOUNDARY][NEWLINE]user: Do you have to be a certain age to get a spouse's retirement benefits?[NEWLINE]agent: Yes, you must be at least 62 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can contact about benefits for my spouse if I don't live in the U.S.?[NEWLINE]agent: Yes, you can contact the nearest U.S. Social Security Office, a U.S. Embassy, or a consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Will the benefits I receive decrease my spouse's retirement benefit?[NEWLINE]agent: No, it will not.[NEWLINE][BOUNDARY][NEWLINE]user: At what age can I qualify for Medicare?[NEWLINE]agent: You can qualify for Medicare at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: At what ages will my benefits be permanently reduced?"}
{"id": "superseg_train_344", "dialogue": "user: I need to plan for retirement[NEWLINE]agent: Are these benefits for you spouse?[NEWLINE]user: Yes I need to get spouse retirement benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Do you  need to know how much you will receive?[NEWLINE]user: yes I need to know how much I will receive[NEWLINE][BOUNDARY][NEWLINE]agent: And You need to know how do you apply?[NEWLINE]user: Yes how do I apply?[NEWLINE]agent: ou can apply online with our Social Security Retirement / Medicare Benefit Application[NEWLINE]user: What if my spouse is already receiving benefits when I apply?[NEWLINE]agent:  If your spouse is already receiving benefits when you apply we will also check your eligibility for benefits as a spouse.[NEWLINE][BOUNDARY][NEWLINE]user: Even If I have never worked under social security?"}
{"id": "superseg_train_345", "dialogue": "user: I need some help with retirement benefits.[NEWLINE]agent: Are you needing help with benefits on your record or your spouse's record?[NEWLINE]user: Yes, i'm the spouse.[NEWLINE]agent: We can help you with that.  Many people who have never worked under Social Security still qualify for benefits under their spouse.[NEWLINE]user: Can a divorced spouse get benefits?[NEWLINE]agent: You may still be eligible to receive benefits even if you are divorced.[NEWLINE][BOUNDARY][NEWLINE]user: Can my children receive benefits?[NEWLINE]agent: Other members of your family may be eligible for benefits.  You can go to \"Benefits For Your Family\"  If you never married or had children, then go to \"How You Apply For Retirement Benefits Or Medicare\"[NEWLINE][BOUNDARY][NEWLINE]user: Can you qualify for your own benefits and spousal benefits?[NEWLINE]agent: Yes, it is possible to qualify for both.  Your benefits are paid first.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits?[NEWLINE]agent: You can apply online with the online Social Security Retirement/Medicare Benefit Application for your benefits, spousal, divorced spouse or Medicare.[NEWLINE]user: Can I apply if I don't live in the U.S.?"}
{"id": "superseg_train_346", "dialogue": "user: Hello there. I was looking into some info about retirement benefits. I came up with some info already, but I would like to know what could be the next steps now.[NEWLINE]agent: No problem. You'll have to wait, but even if you don't qualify for benefits, some members of your family could qualify for benefits on your record.[NEWLINE]agent: Are you interested in more information about benefits for your family?[NEWLINE]user: Yes, i'm interested into knowing more.[NEWLINE]agent: Good. Then you need to go to our section \"How to apply for Retirement Benefits or Medicare\" to know more.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll keep that in mind and i'll check that out later. Another question, I have never worked for social security. Even so, can i be able to qualify for benefits?[NEWLINE]agent: Sure. You can qualify. You only to be at least age 62 and your spouse be receiving retirement or disability benefits. Oh, and you can also qualify for medicare at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: And what can you tell me, if i don't live in the U.S?[NEWLINE]agent: Don't worry, you have an option even in that scenario. You can go to your nearest local Social Security Office, U.S embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Now, lets say i'm already receiving benefits, this fact will affect my spouse's benefits too?[NEWLINE]agent: Not at all. Those benefits paid to you won't decrease your spouse's benefits. In fact, that could help your spouse  to decide if she wants to take her benefits earlier.[NEWLINE]user: Thanks. Another thing, please. Could be my benefit amount be reduced if I begin to receive my benefits between age  62 and my full retirement age?"}
{"id": "superseg_train_347", "dialogue": "user: for Retirement benefits How do I apply?[NEWLINE]agent: can you apply several types you want to know them?[NEWLINE]user: Yes, I know that you are on the Internet but if my spouse is already receiving benefits when I am applying for it?[NEWLINE]agent: well in that case even if you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits and if you qualify, your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't qualify for benefits on someone else's record, can some members of my family qualify for benefits on my record?[NEWLINE]agent: Yes, they can, but are you interested in obtaining information about the benefits for your family?[NEWLINE]user: it's not my case[NEWLINE]agent: ok so you never married or had children?[NEWLINE]user: I never had children[NEWLINE]agent: in this case your spouse may qualify for the benefit[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more information about the benefits for my spouse"}
{"id": "superseg_train_348", "dialogue": "user: Hi, I applied for benefits but my application was denied. Are there benefits that members of my family can apply for?[NEWLINE]agent: Yes even if you don't qualify for benefits on someone else's record some of your family may qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about applying for benefits?[NEWLINE]agent: You can apply in person. All you have to do is visit your local Social Security office. I suggest that you call them first and make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum benefits my family can receive?[NEWLINE]agent: There is a limit to the amount that is paid to family members. The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record. The total varies but generally the total amount you and your family can receive is about 150 to 180 percent of your full retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: As the main applicant for retirement benefits how much will I receive?[NEWLINE]agent: Benefits paid to your spouse will not decrease your retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about benefits for my family?[NEWLINE]agent: Are you interested in finding out about benefits for your family?[NEWLINE]user: No I am not.[NEWLINE]agent: Are you married or do you have children?[NEWLINE]user: No I have never married and don't have children."}
{"id": "superseg_train_349", "dialogue": "user: I need help applying for my retirement benefits.[NEWLINE]agent: I'll be happy to assist you in applying for your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. What if I apply before I reach full retirement age?[NEWLINE]agent: The amount that you will receive will be permanently reduced by a percentage based on the number of months until you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps after I apply?[NEWLINE]agent: You could find out if your family is eligible for any benefits. Are you interested in this information?[NEWLINE]user: Yes, I'm interested.[NEWLINE]agent: Great. This information is important to know, because members of your family may still qualify for benefits on your record, even if you do not qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if my wife is already receiving retirement benefits?[NEWLINE]agent: In that case, we would also check your eligibility for spousal benefits and your application will automatically serve as a request for these benefits.[NEWLINE]user: What happens if I'm found eligible for spousal benefits?"}
{"id": "superseg_train_350", "dialogue": "user: I need help with applying for my retirement benefits.[NEWLINE]agent: I'll be happy to help you apply.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I've never worked under Social Security. Can I still qualify for benefits?[NEWLINE]agent: Yes. If you are at least 62 years of age and your spouse receives retirement or disability benefits, you may qualify for spouse's retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'm deaf. Do you all have a TTY number I can call, if I have more questions?[NEWLINE]agent: Absolutely. You can call us at TTY 1-800-325-0778.[NEWLINE]user: Does it matter that my wife will be applying for her retirement benefits at the same time as I do?[NEWLINE]agent: In that case, we would also check your eligibility for spousal benefits.[NEWLINE]user: What if she starts receiving her benefits before I get mine?[NEWLINE]agent: We would still check your eligibility for spousal benefits and if you are eligible, your application would automatically serve as a request for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps after I apply?[NEWLINE]agent: You could find out if members of your family are eligible for benefits. Are you interested in this information?[NEWLINE]user: Yes, this information would be helpful.[NEWLINE]agent: This information can be very important for you, because members of your family could qualify for benefits on your record, even if you do not qualify for benefits on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: At what do you qualify for Medicare?"}
{"id": "superseg_train_351", "dialogue": "user: I need to know what the next steps are after I apply for retirement benefits.[NEWLINE]agent: After you apply, you'll find out whether or not you qualify. You can also find out if members of your family qualify for benefits on your record.[NEWLINE]user: How would I find this information?[NEWLINE]agent: Are you familiar with the \"Benefits For Your Family\" section on our website?[NEWLINE]user: No, I've never heard of that.[NEWLINE]agent: Okay. I can help you find it. Do you have children or were never married?[NEWLINE]user: No, I'm married without children.[NEWLINE]agent: Okay. In that case, you may qualify for benefits on your spouse's record.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in person?[NEWLINE]agent: Absolutely. You can file in person at your local Social Security office. Be sure to call first to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have the option of taking only my benefit once I reach full retirement age?"}
{"id": "superseg_train_352", "dialogue": "user: Hello, i was directed here for information about replacing a SS card for a child.[NEWLINE]agent: Sure no problem. First thing you need to do is to prove child's citizenship.[NEWLINE]agent: Have you reported child's citizenship before?[NEWLINE]user: No, i haven't do that.[NEWLINE][BOUNDARY][NEWLINE]user: Can i present copies of the documents you require?[NEWLINE]agent: Well, sorry, but you need to present original documents or at least copies certified by the agency that issued them. We do not accept photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: What can i do if i don't have available a document?[NEWLINE]agent: You can submit a state issued non driver identification card or, if applies, an adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: And do i need to pay anything if the card is lost or stolen?[NEWLINE]agent: No, it's free of charge, but if you do know your SS number, then you don't need a replacement.[NEWLINE][BOUNDARY][NEWLINE]user: Do i have to present documentation too?[NEWLINE]agent: Yeah, in order to verify your identity. Just show us a U.S driver license or a state issued non driver identification card.[NEWLINE]user: And if i don't have any of those? what then?"}
{"id": "superseg_train_353", "dialogue": "user: What original documents do i need to replace card?[NEWLINE]agent: You need proof of citizenship.[NEWLINE]agent: Did you previously report child's U.S. citizenship?[NEWLINE]user: No, I have not reported child's U.S. citizenship to you.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost anything to replace my child's card?[NEWLINE]agent: To replace you child's Social Security it is free if it is lost or stolen.  However, you may not need to replace card yet if you know the social security number.[NEWLINE][BOUNDARY][NEWLINE]user: What proof do I need to show my identity at Social Security?[NEWLINE]agent: We must see your driver's license or state issued no-driver card.[NEWLINE]user: What happens if I do not have one of these documents or cannot get replacement within ten days?[NEWLINE]agent: We will ask for other documents that are current and they need to show your name, date of birth or age and preferably a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Do I really need to replace my child's card?"}
{"id": "superseg_train_354", "dialogue": "user: Hello there, I would like to know what documents I need.[NEWLINE]agent: You'll need to provide a proof of citizenship to us.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't.[NEWLINE]user: What if I don't have a proof of citizenship available?[NEWLINE]agent: Then we may accept the child's state-issued non-driver's identification card or adoption decree.[NEWLINE]user: And what if I don't have any of these documents?[NEWLINE]agent: In that case we will ask to see other documents. Any documents submitted, including the following, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph. We could for example ask for an employee identification card.[NEWLINE]user: I see. And what would work as a proof of identity?[NEWLINE]agent: For example a U.S. driver's license or a state-issued, non-driver identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Actually, a friend of mine lost their Social Security card. If that happens to me, can I get it replaced somehow?"}
{"id": "superseg_train_355", "dialogue": "user: What documents do I need to apply for a social security card?[NEWLINE]agent: You need original documents of citizenship[NEWLINE]agent: What doucments do I need for a child not born in the U.S.?[NEWLINE]user: What doucments do I need for a child not born in the U.S.?[NEWLINE]agent:  we need to see proof of U.S. citizenship[NEWLINE]user: What if I can't suply proof?[NEWLINE]agent: we will ask to see other documents identifying date of birth or age and preferably a recent photograph[NEWLINE]user: Do you accept an Adoprion decree?[NEWLINE]agent: yes we may accept an original document decree[NEWLINE]user: What other document can I use?[NEWLINE]agent: We can accept these documents as proof of citizenship. Certification of Report of Birth,  Consular Report of Birth Abroad,U.S. passport or Certificate of Citizenship[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement card for a foreign born U.S. Child?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen. or you may not need to replace the card if you know the childs SS number.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a certification of report of birth?"}
{"id": "superseg_train_356", "dialogue": "user: Hey, could you maybe tell me what documents I need? I'm a bit confused and lost.[NEWLINE]agent: Of course. First of all we require a proof of citizenship.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't. I had no reason to.[NEWLINE]user: Do you need a proof of identity?[NEWLINE]agent: Yes. For example, Social Security might want to see your U.S. driver's license or a state-issued non-driver identification card.[NEWLINE]user: That should be no problem, but you said before I need a proof of citizenship. Am I right?[NEWLINE]agent: Correct. We need a proof of citizenship.[NEWLINE]user: What if I have no such document available?[NEWLINE]agent: In that case we may accept the child's state-issued non-driver's identification card or adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else important I need to know about a card replacement?"}
{"id": "superseg_train_357", "dialogue": "user: Hello, hope you are well. What documents do I need?[NEWLINE]agent: Iam well thank you. You will need proof of citizenship[NEWLINE]user: What if I have children, do you need proof of theirs as well?[NEWLINE]agent: yes  we need to see proof of U.S. citizenship[NEWLINE]user: So you need proof of citizenshiip for myself and my children?[NEWLINE]agent: That is correct.[NEWLINE]agent: If that document is not available there are other ways to provide[NEWLINE]user: Oh ok I have the proof thank you[NEWLINE]user: What other things can I provide for my childs proof?[NEWLINE]agent: State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a replacement card for a foreign born child?"}
{"id": "superseg_train_358", "dialogue": "user: I need a replacement card for my foreign born U.S. child[NEWLINE]agent: You need to provide orignial documents proving citizenship[NEWLINE]agent: Have you previously reported the chld's U.s. citizenship to us?[NEWLINE]user: no[NEWLINE]agent: we need to see proof of U.S. citizenship We can accept only certain documents as proof of U.S. citizenship[NEWLINE]user: What documents do I need as proof of identity?[NEWLINE]agent: We will need original document as proof of identity[NEWLINE]user: What documents will be accepted as proof of citizenship?[NEWLINE]agent: Proff of citizenship[NEWLINE]user: What if a document is not available?[NEWLINE]agent: We prefer to see the child 's U.S. passport. If document is not available  the child 's State issued non - driver 's identification card or  Adoption decree[NEWLINE]user: Is identity the same as citizenship?[NEWLINE]agent: no[NEWLINE]user: As proof of identity we must see An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph"}
{"id": "superseg_train_359", "dialogue": "user: do I need original documents?[NEWLINE]agent: Hello I will be glad to help you with that. You must present original documents or copies certified by the agency that issued them[NEWLINE]agent: Do you have that information?[NEWLINE]user: YEs I do[NEWLINE]agent: If you have not previously reported the child 's U.S. citizenship to us  we need to see proof of U.S. citizenship[NEWLINE]user: do i need them to be original?[NEWLINE]agent: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days[NEWLINE]user: Do you accept consular report of birth abroad?[NEWLINE]agent:  State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: how do I get a Replacement Card for a Foreign Born U.S. Child[NEWLINE]agent:   You can replace your child 's Social Security card for free if it is lost or stolen.s   However you may not need to get a replacement card knowing your child s Social Security number is what 's important[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need?"}
{"id": "superseg_train_360", "dialogue": "user: I'm planning to retire soon and I have some questions.[NEWLINE]agent: What age you be retiring at?[NEWLINE]user: I'm hoping to retire next year at the age of 65.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in delaying your retirement beyond the age of 65?[NEWLINE]user: I'm not sure and was wondering what impact delaying would have.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in knowing more about how to proceed?[NEWLINE]user: Yes I would.[NEWLINE]agent: When planning your retirement you might ask yourself what the best time to start your retirement benefits is. Have you thought about this?[NEWLINE]user: Yes but with my savings and all it's a little confusing.[NEWLINE]agent: We can provide you with some information to help you time your retirement more carefully.[NEWLINE][BOUNDARY][NEWLINE]user: When is the earliest that I will receive benefits?"}
{"id": "superseg_train_361", "dialogue": "user: What is a benefits planner for retirement[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: Do they increase?[NEWLINE]agent:  Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Please explain further?[NEWLINE]agent:  in some circumstances your Medicare coverage may be delayed and cost more[NEWLINE]user: Does it increase[NEWLINE]agent: If you 've already reached full retirement age you can choose to start receiving benefits before the month you apply.[NEWLINE]user: When can i choose to get them?[NEWLINE]agent:  you can choose to start receiving benefits before the month you apply[NEWLINE][BOUNDARY][NEWLINE]user: Why are they delayed?"}
{"id": "superseg_train_362", "dialogue": "user: I am planning my retirement. Where do i begin?[NEWLINE]agent: Delayed Retirement Creditsp   [3] Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: ok that is not applicable to me but thank you[NEWLINE][BOUNDARY][NEWLINE]agent: f you 've already reached full retirement age, [7] you can choose to start receiving benefits before the month you apply does this apply to you?[NEWLINE]user: no it does not[NEWLINE][BOUNDARY][NEWLINE]agent: ok no problem, any other questions?[NEWLINE]user: yes is there any othe rinfo?[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  Here 's some additional information that may help you decide what 's right for you :   [20] Early or Late Retirement?[NEWLINE]user: ok is that all?[NEWLINE][BOUNDARY][NEWLINE]user: How are they increased?"}
{"id": "superseg_train_363", "dialogue": "user: I need information about planning for retirement benefits.[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: If Do you need information about delayed retirement increases?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on retirement benefits?[NEWLINE]user: No, I need help with planning for retirement.[NEWLINE]user: What's the best age to retire?[NEWLINE]agent: There is no one age that is best for everyone, but we can provide you with information to help you decide what is the right age for you.[NEWLINE]user: What should I be considering?"}
{"id": "superseg_train_364", "dialogue": "user: I need to plan for retirement[NEWLINE]agent: What is your age?[NEWLINE]user: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: This is N/A I need to kn ow  if there is an increase for dleayed retirement[NEWLINE][BOUNDARY][NEWLINE]agent: What additional information do you need?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]user: When can I start decieving benefits?[NEWLINE]agent: you can choose to start receiving benefits before the month you appy we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past[NEWLINE][BOUNDARY][NEWLINE]user: Shoud I start at age 62?"}
{"id": "superseg_train_365", "dialogue": "user: What is a  Benefits Planner: Retirement?[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: When can i Increase for Delayed Retirement[NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  We 're not recommending that you start at age 62, your full retirement age, age 70, or any age in between[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign up?"}
{"id": "superseg_train_366", "dialogue": "user: What are delayed retirement credits?[NEWLINE]agent: Do you get retirement benefits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: What if you did not sign up for medicare?[NEWLINE]agent:  If you do not sign up, [13][NEWLINE]user: what if I do not sign up[NEWLINE]agent:  in some circumstances your Medicare coverage may be delayed and cost more[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: refer to #20, #21[NEWLINE][BOUNDARY][NEWLINE]user: what if i decide to delay my retirement?"}
{"id": "superseg_train_367", "dialogue": "user: I need help[NEWLINE]agent: do you need delayed retirement credits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: ok great[NEWLINE]user: thank you[NEWLINE]agent: Have you reached full retiremtn age?[NEWLINE]user: not yet.[NEWLINE]user: what if I decided to delay retirement?[NEWLINE]agent: ok that is fine. Be sure to sign up for just medicare at age 65[NEWLINE]user: what if I reached full retirement age[NEWLINE]agent: If you 've already reached full retirement age, you can choose to start receiving benefits before the month you apply[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits"}
{"id": "superseg_train_368", "dialogue": "user: What happens when I have been approved for disability benefits?[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: yes I do, when do they start after I get approved[NEWLINE]agent: Was your application already approved?[NEWLINE]user: no, not yet but I want to know about medicare and prescriptions[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info on prescription coverage for part D and enrollment?[NEWLINE]agent: For more information on the enrollment periods for Part D, you should read Medicare 's page.[NEWLINE]user: any other info or place I should go?[NEWLINE]agent: yes, for more information we recommend you read Medicare 's page.[NEWLINE]user: okay, and what if we need help paying for things? are there coupons or things to help us?"}
{"id": "superseg_train_369", "dialogue": "user: I need help with disability benefits[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: Yes I do, and I need medicare info[NEWLINE]agent: So was your application already approved?[NEWLINE]user: No, it was not approved yet[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about help for poorer people on medicare. can you help me?[NEWLINE]agent: Are you on Medicare and have low-income?[NEWLINE]user: yes to both of those[NEWLINE]agent: OK, If you get Medicare and have low - income your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also get information about my Medicare Part D plan?[NEWLINE]agent: Yes, for that we recommend you read Medicare 's page.[NEWLINE][BOUNDARY][NEWLINE]user: will do, also can you tell me about qualifying for assistance?"}
{"id": "superseg_train_370", "dialogue": "user: What happens after my application is approved[NEWLINE]agent: When you are approved your benefits start[NEWLINE]user: My application is approved[NEWLINE]agent: This will start the payment[NEWLINE]user: When do I get payment?[NEWLINE]agent:  benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE][BOUNDARY][NEWLINE]user: I don't have an estimate of how much I will receive. Where do I get this?[NEWLINE]agent: You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: When do the payments start?[NEWLINE]agent:  They are paid in the month following the month for which they 're due[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find infromation how other payment may affect my disablitly benefits?[NEWLINE]agent: You can  refer to the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit  and Windfall Elimination Provision[NEWLINE][BOUNDARY][NEWLINE]user: What about medicare parts A and B?"}
{"id": "superseg_train_371", "dialogue": "user: I want help understanding some disability benefits stuff[NEWLINE]agent: Are you trying to find out when your benefits begin?[NEWLINE]user: yes and what I get when they begin[NEWLINE]agent: Was your application approved?[NEWLINE]user: no it wasn't but still looking for info[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how other benefits can affect my disability benefits?[NEWLINE]agent: Are you currently on other government benefits?[NEWLINE]user: No, not now but could be soon[NEWLINE][BOUNDARY][NEWLINE]user: just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?"}
{"id": "superseg_train_372", "dialogue": "user: What happens after I'm approved?[NEWLINE]agent: Do you need to know when your benefits start?[NEWLINE]user: No, I already know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how much you qualify for?[NEWLINE]user: No, I know how much I'm getting.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have other payments that may affect your disability?[NEWLINE]user: Yes, I get other benefits.[NEWLINE]agent: Do you receive other governments?[NEWLINE]user: No, none are from the government.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get Medicare and am low-income?[NEWLINE]agent: Are you low-income?"}
{"id": "superseg_train_373", "dialogue": "user: I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?[NEWLINE]agent: When was your application approved?[NEWLINE]user: My application was approved on November 12th, 2019.[NEWLINE]agent: Did you receive notification of the approval?[NEWLINE]user: No I did not received notification of this approval.[NEWLINE]user: I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?[NEWLINE]agent: I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any further help for low-income medicare beneficiaries?[NEWLINE]agent: Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.[NEWLINE]user: Where can I find out if I qualify?"}
{"id": "superseg_train_374", "dialogue": "user: Hello. When we my benefits start?[NEWLINE]agent: Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE]user: Ok thanks so much![NEWLINE]agent: Was your application approved?[NEWLINE]user: Yes it was, thank you[NEWLINE]agent: You are very welcome.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about getting medicare?[NEWLINE]agent:  your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance[NEWLINE]user: IS there a page I can go to to get more information?[NEWLINE]agent:  please go to the Medicare 's page[NEWLINE][BOUNDARY][NEWLINE]user: When are the benefits paid?"}
{"id": "superseg_train_375", "dialogue": "user: I need help with disability.[NEWLINE]agent: When do your benefits begin?[NEWLINE]user: I have already been approved, so I do not know.[NEWLINE]agent: So your application is approved?[NEWLINE]user: Yes.[NEWLINE]agent: Your benefits should begin six months after your disability began.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter if I have medicare?[NEWLINE]agent: You may be eligible for help with your prescriptions.[NEWLINE]user: Is there anything else regarding Medicare?[NEWLINE]agent: You may be able to receive health care services through private companies.[NEWLINE]user: How can I learn more?"}
{"id": "superseg_train_376", "dialogue": "user: I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?[NEWLINE]agent: Are you sure the e-mail did not come from Social Security or one of our marketing firms?[NEWLINE]user: yes, I am mostly sure[NEWLINE]agent: Okay, in that case don't respond to the email or click on any links contained in the email message. We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to\u00a0 \u00a0http://www.us-nocert.gov/nav/report_phishing.html.[NEWLINE][BOUNDARY][NEWLINE]user: and how do you guys protect my account so no one signs in and looks at my info?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE]user: Okay, I hope you guys really take care of our info, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?"}
{"id": "superseg_train_377", "dialogue": "user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?[NEWLINE]agent: Are you experiencing issues with account creation or you simply, don't want to create one  online?[NEWLINE]user: Yes i'm having problems to create an account.[NEWLINE]agent: If you're having problems, you may still create an account  in person by visiting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Um, so you are telling me that i'll have to get into that online thing anyway, huh. Ok then, Is there any way to improve that account's security? IT changes anything inside?[NEWLINE]agent: You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.[NEWLINE][BOUNDARY][NEWLINE]user: OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?[NEWLINE]agent: That's correct. That what you should do.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about something called phishing, could you tell me more about it.[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?"}
{"id": "superseg_train_378", "dialogue": "user: How do I begin this process?[NEWLINE]agent: I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: To begin this process, how do you protect the privacy of your identity?[NEWLINE]user: I am not sure, do you have any ideas for me?[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell a real email from social security department from a fake one?[NEWLINE]agent: Good question! Most emails from Social Security will come from a.gov email address[NEWLINE][BOUNDARY][NEWLINE]user: an you explain what phishing is?[NEWLINE]agent: Phishing is the practice of using social engineering techniques over email to trick a recipient into giving personal info[NEWLINE][BOUNDARY][NEWLINE]user: What is the process?[NEWLINE]agent: Yes we are using a new process.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other tools I can use to learn about phishing?"}
{"id": "superseg_train_379", "dialogue": "user: Hello, I would like to know how to get started to verify?[NEWLINE]agent:  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: we are using a new identity verification process.[NEWLINE]user: Oh ok that does not relate to me[NEWLINE][BOUNDARY][NEWLINE]user: I got a weird email, it may be fake, what should I do?[NEWLINE]agent:  If you are not certain that an e - mail you received came from Social Security or one of our marketing firms[NEWLINE]user: oh ok thank you[NEWLINE]user: Do I need to respond to the emails If i get one?[NEWLINE]agent:  DO NOT respond to the email or click on any links contained in the email message[NEWLINE][BOUNDARY][NEWLINE]user: What else should I look for in a phishing email?"}
{"id": "superseg_train_380", "dialogue": "user: I need some information about the Online ID Verification Process.[NEWLINE]agent: Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.[NEWLINE]agent: Would you like to hear more about how we protect your identity and information?[NEWLINE]user: No, thank you.[NEWLINE]user: Why do I need two forms of ID when signing into my account?[NEWLINE]agent: Having two forms of identification helps us better protect your account from unauthorized users and identity theft.[NEWLINE]user: What do I do each time I sign in?[NEWLINE]agent: Each time you sign in, you will be required to enter your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to protect myself from phishing?[NEWLINE]agent: One very important thing you can do is to always make sure your web browser is up to date.[NEWLINE]user: Do you have any additional information about phishing?[NEWLINE]agent: Yes. To learn more about phishing, you can go to OnGuard online.[NEWLINE][BOUNDARY][NEWLINE]user: What are these internet phishing scams I'm hearing about?"}
{"id": "superseg_train_381", "dialogue": "user: I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?[NEWLINE]agent: Are you not able to create an account online at a family member who has internet?[NEWLINE]user: No I am not able to do this?[NEWLINE][BOUNDARY][NEWLINE]user: Once I have opened an account online how can I detect that the emails I receive are from Social Security?[NEWLINE]agent: I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate that but are there other resources available that I can use to learn more about phishing?[NEWLINE]agent: Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a quick way that I will be able to detect that emails are from Social Security?[NEWLINE]agent: Yes there is. Most emails from Social Security will come from a.gov email address.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that the online identity verification process is secure?"}
{"id": "superseg_train_382", "dialogue": "user: Hi, i've been reviewing information about the online verification process, an specially about online fraud. In your system, how can i be sure if a communication from you is legit?[NEWLINE]agent: Ok. The most of the email from social security will have away to verify them. The most common one  is the.gov extension in the email address, so you better check that out when reviewing any mail regarding social security.[NEWLINE]agent: Have you received any mail which doesn't end in.gov?[NEWLINE]user: Yeah, i have received some of those, that's why i'm asking.[NEWLINE]agent: Very well. I'm sure you have taken the right measures, but i must say to you to be cautious before any suspicious email. Do not open any attachments or go clicking any link. The current social security addresses are no.reply@ssa.gov, suscription.service@suscriptions.ssa.gov and thankyou@ssa.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, better write that down. Say, the other day i was told that i should create a social security account online, but i don't understand those process very well, you could give me some option?[NEWLINE]agent: Sure. If you are unable to create an account online, you can always visit your local social security office to create an account in person.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that's good to know i have options. Say, i'm pretty sure about what to do, but anyways, what should i do if a receive a suspicious email?[NEWLINE]agent: If that happens and you are not sure about email's origin, please do not respond to the email or click on any link inside, reporting the suspicious email to the U.S computer emergency readiness team.[NEWLINE][BOUNDARY][NEWLINE]user: And in that regard, how can i verify a link of a picture?[NEWLINE]agent:  You can hover the link or image with your mouse and check the address. It should end with.gov as in the following https://www.ssa.gov/myaccount.[NEWLINE][BOUNDARY][NEWLINE]user: What is phishing, sorry to ask?"}
{"id": "superseg_train_383", "dialogue": "user: Are there other ways to learn more about phishing?[NEWLINE]agent: Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?[NEWLINE]user: No I do not have access to the internet.[NEWLINE]agent: Would you like to learn about phishing from non-internet sources?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be taken to an official social security site?[NEWLINE]agent: Links, logos, or photos in an official social security email will always direct you to an official social security website.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be offered extra security for my account?[NEWLINE]agent: Yes, we now offer you the choice to add extra security when you create your online account.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new identity verification process online?[NEWLINE]agent: The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if an email I received is legit?"}
{"id": "superseg_train_384", "dialogue": "user: I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?[NEWLINE]agent: Do you want to know how to avoid security problems?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: good advice is to always keep your browser up to date.[NEWLINE]user: And about phishing?[NEWLINE]agent: You can get more information about phishing by going to OnGuard Online.[NEWLINE][BOUNDARY][NEWLINE]user: What other tips can you give me to avoid phishing email?[NEWLINE]agent: You must know that Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, and ThankYou@ssa.gov. If you get an email from any email address that does not end in.gov you should be careful before opening attachments or clicking any links in the email.[NEWLINE][BOUNDARY][NEWLINE]user: Are you guys doing anything to protect our privacy and information?[NEWLINE]agent: yes, we are using a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Please, give me more tips about security when dealing with suspicious emails."}
{"id": "superseg_train_385", "dialogue": "user: Can I report  a survivors death online?[NEWLINE]agent: IYou can not reiport a death online. Are you getting benefits on your spouses record?[NEWLINE]user: yes[NEWLINE]agent: Are you getting retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need to apply?[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits[NEWLINE]user: Do you have all the documents you need?[NEWLINE]agent:  do n't delay applying for Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I am already getting benefits do I need to report the death?"}
{"id": "superseg_train_386", "dialogue": "user: hi, thanks for having me. I'm in need to know what occurs when i report a family member death?[NEWLINE]agent: Are you asking to get benefits for your spouse's or parent's record?[NEWLINE]user: No, it doesn't have anything to do with those.[NEWLINE]agent: Are you asking to get benefits for retirement or disability on your own?[NEWLINE]user: Neither, i'm not planning any retirement or have any disability.[NEWLINE]agent: Then, Are you asking because currently you are not getting any benefits?[NEWLINE]user: Yeah, now we are talking. That's the one.[NEWLINE]agent: Good. If that last situation fits you, you should look to apply for survivors benefits asap. I'm telling you this, because there are cases in which benefits may not be retroactive.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, and doesn't like how it sounds. I suppose i need to get into it. Anyway, what documents would i need to apply?[NEWLINE]agent: Well, required documentation would depend on the benefit you will be applying, for example, Widows / Widower or surviving divorced spouse's benefits or child's benefits.[NEWLINE]agent: Are you in possession of all documentation?[NEWLINE]user: Yeah, i've been collecting those for a while."}
{"id": "superseg_train_387", "dialogue": "user: When do I report the death of my spouse that I am getting venefits from[NEWLINE]agent: You can visit the local SS office if you are getting benefits on your spouse[NEWLINE]user: Yes I am getting benefits on my deceased spouse[NEWLINE]agent: Are you getting disability or retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower.[NEWLINE]user: Do I need to apply for survivors benefits?[NEWLINE]agent: Only if you are getting retirement benefits on you own record so this is n/a to you[NEWLINE]user: So I don't need to report the death?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.[NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death We may be able to pay the Special Lump - Sum Death Payment automatically[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply"}
{"id": "superseg_train_388", "dialogue": "user: How do I apply for SS as a surviving spouse?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]agent: You will need to fill out Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE]user: What other document do I need to apply[NEWLINE]user: How do you verity my information[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to apply for benefits?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE]agent: You generally will not need to file an application for survivors benefits if you are getting benefits on your spouse[NEWLINE]user: Should I apply for survivors benefits?"}
{"id": "superseg_train_389", "dialogue": "user: Do I need any special paperwork to apply?[NEWLINE]agent: Yes, depending on the type of benefit you are applying for.[NEWLINE]agent: Do you have all the documents you need?[NEWLINE]user: Yes, I think so.  But I'm not sure.[NEWLINE]agent: That's okay, you need to apply now anyway.[NEWLINE]user: What if you can't verify anything online?[NEWLINE]agent: That's fine, we can still help you get all the info you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm getting benefits from my husband?[NEWLINE]agent: We will help you! We will automatically change your monthly benefits as soon as we receive a report of his death.[NEWLINE]user: Do I need to reapply?[NEWLINE]agent: You don't need to.  We will process that without a new application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I talk to a live person on the phone?[NEWLINE]agent: Absolutely! Agents are available 7-7, Monday through Friday.[NEWLINE]user: How can I report a death?"}
{"id": "superseg_train_390", "dialogue": "user: I could use some help with survivor benefits[NEWLINE]agent: are you getting benefits on your spouse 's or parent 's record?[NEWLINE]user: no[NEWLINE]agent: Are you getting retirement or disability benefits on your own record?[NEWLINE]user: yes to that[NEWLINE]agent: OK, then you will need to apply for the survivors benefits and we will check for you  to see whether you can get a higher benefit as a widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: what documents will I need when I apply?[NEWLINE]agent: We need to know how you will be applying so that we can tell you what information and documents you may need when you apply.[NEWLINE]user: What if I get all that info but still can't come up with everything I need? will you still work with me?[NEWLINE]agent: Yes, we can help even if you don't have all the documents you need. Don't delay applying for Social Security,\u00a0 we can help you get the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was getting benefits on my spouse's or parent's record?"}
{"id": "superseg_train_391", "dialogue": "user: Hello, I would like to know more about reporting a death. Can you help me out?[NEWLINE]agent: Of course. Are you currently receiving benefits on your spouse's or parent's record?[NEWLINE]user: Yes, I do. Why?[NEWLINE]agent: In this case you generally will not need to file an application for survivors benefits. We'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death. We may be able to pay the Special Lump-Sum Death Payment automatically.[NEWLINE]user: Oh, so you'll do it automatically?[NEWLINE]agent: Correct. You don't need to worry about anything.[NEWLINE][BOUNDARY][NEWLINE]user: Alright then. And which documents do I need to apply?[NEWLINE]agent: First you need to select the benefit you will be applying for from the list below to see what information and documents you may need when you apply. For example a widows/widowers or surviving divorced spouse's benefits or a child's benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Gotcha. Is there a possibility I can do this over the phone? I feel more comfortable talking to a person.[NEWLINE]agent: Of course. You can call 1-800-772-1213 or TTY 1-800-325-0778 and speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I don't have the documents yet. Should I still apply?"}
{"id": "superseg_train_392", "dialogue": "user: Is there any paperwork I need to have?[NEWLINE]agent: Yes, the documents you need depend on the benefits you're applying for.[NEWLINE]agent: Do you have all the paperwork?[NEWLINE]user: Yes, I think I have everything.[NEWLINE]agent: Even if you don't, go ahead and apply as soon as possible.[NEWLINE]user: Can I do it online or do I have to come in?[NEWLINE]agent: Yes, we can help you verify your info online.[NEWLINE]user: So I can verify info without the paperwork online?[NEWLINE]agent: Yes, we'd be glad to help you with that.[NEWLINE]user: Are the documents the same for all the kinds of benefits?[NEWLINE]agent: Some are the same, but you can click on the particular benefit to find out more.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report a death?"}
{"id": "superseg_train_393", "dialogue": "user: Hey, good morning, how yo doing. Look, i need to know some things about a possible effect on my disability payments for other payments, could you help me?[NEWLINE]agent: That would apply if you are receiving other government payments. Are you currently receiving any of those?[NEWLINE]user: No, i'm not receiving any of those right now.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about being of low income and receiving medicare?[NEWLINE]agent: Well, if you are a individual in that scenario, you certainly could be eligible for an Extra Help with Medicare Prescription Drug Plan Costs.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that would be useful. do you have any other place i can ask for more information about medicare coverage?[NEWLINE]agent: Sure. You can use Medicare toll free number. There you can talk with a medicare representative.[NEWLINE]user: I'll make sure to get it. After what period can i be eligible for Medicare Coverage? And what can offer me Medicare?[NEWLINE]agent: Well, if you have been receiving disability benefits for at least two years straight, you get automatically enrolled in Medicare. That means you get signed up in hospital insurance and medical insurance, which can help you to pay some of your medical expenses plus receive some medical follow up.[NEWLINE]user: I'm totally interested in that, how i could know more?"}
{"id": "superseg_train_394", "dialogue": "user: How much will i receive for a monthly disablitly benefit?[NEWLINE]agent: This is based on your lifetime average earnings covered by Social Security[NEWLINE]agent: Do you have an estimated monthly amount?[NEWLINE]user: How do I get an estimate?[NEWLINE]agent:  You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: Is there an enrollment period for Medicare?[NEWLINE]agent:  we recommend you read Medicare 's page[NEWLINE]user: Where do I enroll for medicare if I have limited resourses and income?[NEWLINE]agent:  you may able to apply for  Extra Help with Medicare Prescription Drug Plan Costs[NEWLINE]user: Thank you for the information[NEWLINE]agent:  More information is on the enrollment periods for Part D[NEWLINE]user: Can I receivehealth care serives  through my private companies with Medicare?[NEWLINE]agent: With Medicare Parts A and Part B you can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare[NEWLINE]agent: Do you have mediare part A or B?"}
{"id": "superseg_train_395", "dialogue": "user: Greetings and good morning. Please, i would to know when my social security benefit could start?[NEWLINE]agent: Has been your application approved yet?[NEWLINE]user: Yes, yes, my application has been approved, that's why i'm asking.[NEWLINE]agent: Excellent, and congratulations. Now that you're approved, you should expect your first social security benefit to be paid for the sixth full month after the date we find that your disability began.[NEWLINE]user: Could you give me some example please?[NEWLINE]agent: Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i see it now. Say, i heard from some people that some government benefits can affect my social security payments, where can i find information about it?[NEWLINE]agent: No problem. You can refer yourself to the following publications: How workers compensation and other disability payments may affect your benefit, and Windfall Elimination Provision. There you'll find what you need.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll check them out soon. Please, can you tell me how much i will receive for the benefit?[NEWLINE]agent: For that, you better get an estimate. In any case, you can get one logging in your personal My Social Security account or using the benefit calculator so you can determine the amount of your benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications can i use about this topic?"}
{"id": "superseg_train_396", "dialogue": "user: I'm looking to see if there is help with my premiums[NEWLINE]agent: Are you low-income and on Medicare?[NEWLINE]user: I am considered low income and I am on Medicare[NEWLINE]agent: Yes, you may be able to receive help. your state may pay your Medicare premiums and, maybe other Medicare costs that you are normally responsible for such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: what about medicare part plans A and B and services received?[NEWLINE]agent: People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare. If you need more info you can read Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: and benefits are paid after they are due? what is this about?[NEWLINE]agent: Social Security benefits are paid in the month following the month for which they are due.This means that the benefit due for December would be paid to you in January 2019, and so on.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and why was I enrolled in medicare by you guys? is that normal?[NEWLINE]agent: Yes, we automatically enroll you in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance.[NEWLINE][BOUNDARY][NEWLINE]user: sounds great.  Is there other info out there I can look into?"}
{"id": "superseg_train_397", "dialogue": "user: I don't understand the different parts of Medicare.[NEWLINE]agent: I can help you with this! A and B are people with all their healthcare services through private plans.[NEWLINE]agent: Do you need more information?[NEWLINE]user: No, I'm good.[NEWLINE]user: What if I get Medicare and can't afford the costs?[NEWLINE]agent: You can qualify for extra help with prescriptions.[NEWLINE][BOUNDARY][NEWLINE]user: How can I figure how much I'll receive?[NEWLINE]agent: You can use the online Benefit Calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more about disability?[NEWLINE]agent: We have several publications you can access about disability.[NEWLINE]user: Is there one about what info I need to know about getting benefits?[NEWLINE]agent: Yes, What You Need To Know When You Get Social Security Disability Benefits can explain it for you.[NEWLINE]user: Are there other resources I can use for information?"}
{"id": "superseg_train_398", "dialogue": "user: Can you help me with when my benefits will start?[NEWLINE]agent: Is your application is approved yet?[NEWLINE]user: Yes, my application has been approved.[NEWLINE]agent: Then, your first Social Security benefit will be paid the sixth full month after the date we find that your disability began.[NEWLINE]user: so for example my disability began on June 15, 2018 then when would my benefit begin?[NEWLINE]agent: Your first benefit would be paid for the month of December 2018, which would be six full month of disability.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about the program?[NEWLINE]agent: You can go to the Medicare's webpage.[NEWLINE][BOUNDARY][NEWLINE]user: What are other payments that could affect my disability benefits?[NEWLINE]agent: If you receive other government benefits, such as workers' compensation, public disability benefits, or pension based on work not covered by Social Security.[NEWLINE]user: Will my payments be reduced or not get at all if I get workers' compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I do not all ready have an estimate about how much I will receive, how do I figure this out?"}
{"id": "superseg_train_399", "dialogue": "user: Hey, I want to learn more about help for low-income Medicare beneficiaries.[NEWLINE]agent: Do get Medicare and have a low income and few resources?[NEWLINE]user: Yes, I don't earn very much unfortunately.[NEWLINE]agent: In that case your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE]user: How do I find out if I'm eligible for that?[NEWLINE]agent: To find out if you qualify, you need to contact your state or local welfare office or Medicaid agency.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. If I do qualify, when can I expect the benefits to be paid?[NEWLINE]agent: Social Security benefits are paid in the month following the month for which they're due. This means that the benefit due for December would be paid to you in January 2019, and so on.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. Do you have a brochure or something with more information?[NEWLINE]agent: For additional information about the program, please go to the Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may: will other payments affect my disability benefits somehow?"}
{"id": "superseg_train_400", "dialogue": "user: How can I plan for SS disability benefits?[NEWLINE]agent: your chances of becoming disabled are probably greater than you realize but dont think of as something that might happen to you.[NEWLINE]user: What happens if I go back to work?[NEWLINE]agent: SS planner can provide valuable help with these question.[NEWLINE]user: Does the planner help how to find out if you qualify?[NEWLINE]agent: This disability planner helps how you can qualify and apply for benefits and what happens if your application is approved[NEWLINE][BOUNDARY][NEWLINE]user: What about information for Attorneys?[NEWLINE]agent: There is information for Attorneys that are helping someone prepare a SS application[NEWLINE]user: I am an Attorney helping what should I know?[NEWLINE][BOUNDARY][NEWLINE]user: I need information with Disablitly and supplemental security income"}
{"id": "superseg_train_401", "dialogue": "user: How can I plan for disablity benefits[NEWLINE]agent:  you may not think of as something that might actually happen to you but chances are probably greater than you  realize and should plan for[NEWLINE][BOUNDARY][NEWLINE]user: What information do you require to apply?[NEWLINE]agent:  We ask for information about your medical condition, work, and education history to help us decide if you are disabled under our rules for disablitly and supplemental security income[NEWLINE]user: How do you pay ofr disablitly benefits[NEWLINE]agent: We pay under two programs he Social Security disability insurance program our adult child also may qualify for benefits on your earnings record[NEWLINE][BOUNDARY][NEWLINE]user: What does the disablilty planner help find out?[NEWLINE]agent:  How you can qualify and apply for benefits and what happens if your application is approved[NEWLINE][BOUNDARY][NEWLINE]user: Is there information for Attorneys and third parties?[NEWLINE]agent: Yes there are some things you should know if you are an Advocate, Attorney, or Third Party Representative[NEWLINE]user: Yes I have an attorney helping me[NEWLINE][BOUNDARY][NEWLINE]user: Can SS provide valuable help to me?"}
{"id": "superseg_train_402", "dialogue": "user: you may help me with my disability benefits, will I ever need them[NEWLINE]agent: You might need them someday. Disability is something you think might not happen to you.But your chances of becoming disabled are probably greater than you realize.[NEWLINE][BOUNDARY][NEWLINE]user: How are benefits paid?[NEWLINE]agent: We pay disability benefits under two programs :The Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes.Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22. Also, The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE]agent: Are you looking for any information on medical requirements for benefits and how the process goes?[NEWLINE]user: Yes, tell me[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process. we will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help preparing my application from a pro or something?[NEWLINE]agent: Yes, it's up to you if you get help, but there are some things you should know If you are getting helped with your application by an Advocate, Attorney, or Third Party Representative[NEWLINE][BOUNDARY][NEWLINE]user: Nah, lets move on to what other info you would use to see if I qualify as disabled, what is there?[NEWLINE]agent: OK, we'll move on. We will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: So how can this help me if I qualify as disabled?"}
{"id": "superseg_train_403", "dialogue": "user: I need help with disability.[NEWLINE]agent: You may be disabled, the rates are much higher than people realize.[NEWLINE][BOUNDARY][NEWLINE]user: When do you pay disability benefits?[NEWLINE]agent: There are two programs for disability, you if you worked long enough and adult children.[NEWLINE]agent: Do you meet the medical requirements?[NEWLINE]user: Yes, I qualify for SSI, too.[NEWLINE]agent: Good, the medical requirements are the same under both programs.[NEWLINE]user: So if I qualify for one, then I qualify for the other?[NEWLINE]agent: Yes, it's determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for Medicare as well?[NEWLINE]agent: There is a planner that can help you, it tells you what happens with Medicare and if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more information?"}
{"id": "superseg_train_404", "dialogue": "user: Hi can you give me information on what disability is?[NEWLINE]agent: I will be glad to help you with that.   Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE]user: What does it do?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers,s [6] few of us think about ensuring that we have a safety net to fall back on should we become disabled[NEWLINE][BOUNDARY][NEWLINE]user: IS there a website I can refer to?[NEWLINE]agent:  Additional information about SSI can be found at \" What Is Supplemental Security Income[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an attorney involved?[NEWLINE]agent: If there is an  an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application[NEWLINE]user: DO I need an attorny?[NEWLINE]agent: there are some things you should know[NEWLINE][BOUNDARY][NEWLINE]user: How would yu describe i?[NEWLINE]agent: We pay disability benefits under two programs :[NEWLINE]user: IS it for most people?"}
{"id": "superseg_train_405", "dialogue": "user: What do I need to know about this?[NEWLINE]agent: Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE][BOUNDARY][NEWLINE]user: Can it be my only income?[NEWLINE]agent: The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes[NEWLINE]user: IS it for everyone?[NEWLINE]agent: ] the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE]user: What info are you gonna ask?[NEWLINE]agent:  we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rule[NEWLINE][BOUNDARY][NEWLINE]user: When does coverage start[NEWLINE]agent:  what happens if you go back to work[NEWLINE][BOUNDARY][NEWLINE]user: Do I need an attorney?[NEWLINE]agent: If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application"}
{"id": "superseg_train_406", "dialogue": "user: Can you help me with disability?[NEWLINE]agent: Of course we can! Disability affects more people than most people know.[NEWLINE]user: Can the planner tell me about Medicare coverage?[NEWLINE]agent: Yes, it can tell your when coverage starts and what happens if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a different process for advocates?[NEWLINE]agent: Are you helping someone do their application?[NEWLINE]user: Yes, I'm filing for my sister.[NEWLINE]agent: Yes, there are additional things you will need to know.[NEWLINE][BOUNDARY][NEWLINE]user: Are disability and supplemental the same thing?[NEWLINE]agent: There are 2 programs depending on your employment history and income.[NEWLINE]user: Is the information I need to have the same for both?"}
{"id": "superseg_train_407", "dialogue": "user: Is disability really rare?[NEWLINE]agent: No your chances of becoming disables are higher than most people think.[NEWLINE][BOUNDARY][NEWLINE]user: Can I help someone else apply?[NEWLINE]agent: Yes a third party representative can apply on behalf of someone else.[NEWLINE]user: Is it the same as applying myself?[NEWLINE][BOUNDARY][NEWLINE]user: Is SSI the same as Disability?[NEWLINE]agent: They are similar, but differ in how long you worked.[NEWLINE]agent: For the majority of people, the requirements are the same.[NEWLINE]user: I wasn't able to work long before I got hurt.[NEWLINE][BOUNDARY][NEWLINE]user: If I can't work because of an injury, would I qualify?"}
{"id": "superseg_train_408", "dialogue": "user: Hi, how is it going. Please, i want to know how i can apply for survivor benefit.[NEWLINE]agent: Sure, no problem. Your application should start when we get notified about a person's death. This is the only way, because you can't report a death or apply for survivors benefit online.[NEWLINE]user: Ok, i understand. And what can i do if i need to report a death or apply for benefits?[NEWLINE]agent: In that case, please make use of Social Security toll free number to talk to a representative. Or if you like, you can visit your local Social Security office, no appointment required.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks for the answer. Now, lets say that i report a death, what happens then?[NEWLINE]agent: Are you asking in behalf of your spouse or parent records?[NEWLINE]user: Not, not at all.[NEWLINE]agent: Are you asking for a retirement or disability situation on your own record?[NEWLINE]user: No, neither that.[NEWLINE]agent: Are you asking because you're not getting any benefits?"}
{"id": "superseg_train_409", "dialogue": "user: I need help applying for survivor benefits[NEWLINE]agent: OK, We need to be notified immediately when a person dies.you can not report a death or apply for survivors benefits online. You will need to call or visit a Social Security office.[NEWLINE]agent: Do you need more information on how to contact a Social Security representative?[NEWLINE]user: yeah[NEWLINE]agent: OK, you can call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778, and you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday.You can also visit your local Social Security office.[NEWLINE]user: and I can't in anyway do the death reporting or application online?[NEWLINE]agent: That is true, you can not report a death or apply for survivors benefits online and we should be notified immediately when a person dies.[NEWLINE][BOUNDARY][NEWLINE]user: Okay and when I report a death I can start the benefits application?[NEWLINE]agent: Are you getting benefits on your spouse's or parent's record?[NEWLINE]user: yes, on my spouse's record[NEWLINE]agent: You generally will not need to file an application for survivors benefits.We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.We may be able to pay the Special Lump - Sum Death Payment automatically.[NEWLINE][BOUNDARY][NEWLINE]user: what would happen if I go in or call and I am missing some documents?"}
{"id": "superseg_train_410", "dialogue": "user: I need to know how to apply for benefits.[NEWLINE]agent: You need to notify us as soon as possible after the death.  There are several ways to do so.[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No, they already died.[NEWLINE]user: What do I do if I can't get the website to work right?[NEWLINE]agent: Most of the time the funeral home reports it, but there is also a phone number you can call.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you reporting a death?[NEWLINE]user: No, I'm just getting information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to apply for benefits?"}
{"id": "superseg_train_411", "dialogue": "user: Hello there. I need some help. I've been looking at that Benefits Planner for survivors and I can't make sense out of many things.[NEWLINE]agent: It would be my pleasure to help you. You should know that when a person dies, we will be notified immediately, so you can not report a death or apply for survivors benefits online.[NEWLINE]agent: Did you want to report a death or to apply for benefits?[NEWLINE]user: No, I have no death to report. I'm just looking for information.[NEWLINE]user: My question is if I have to apply for survivors benefits or if I automatically get survivors status.[NEWLINE]agent: Unfortunately you can't apply for survivors benefits online, we automatically receive a report when a person dies.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about the process of reporting a death?[NEWLINE]user: Nah, no need for that. I just wanted some information, that's all.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you perhaps like to know about which documents you need to apply for benefits?"}
{"id": "superseg_train_412", "dialogue": "user: What if my spouse dies and they were on Socoal security[NEWLINE]agent: Sure, no problem, I will be glad to assist. We should be notified as soon as the person dies[NEWLINE]agent: Did you need to report a death or a change?[NEWLINE]user: Yes, my spouse has passed.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill anything out or file?[NEWLINE]agent: I am so sorry to hear that, my condolences. Generally you do not have to file anything[NEWLINE][BOUNDARY][NEWLINE]user: IS there a number to call to do this?[NEWLINE]agent: Yes there is, thank you for asking. It is 1-800-772-1213[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make an appointment to come in and see if my benefits will change?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]user: Will I get retirement or disability benefits?"}
{"id": "superseg_train_413", "dialogue": "user: Hello, hope you are well. How do I obtain/qualify for survivor benefits?[NEWLINE]agent: Have you lost someone recently, did you want to apply online?[NEWLINE]agent: Please let me know if you need to report a death[NEWLINE]user: Yes I do need to report a death, how do I do so?[NEWLINE][BOUNDARY][NEWLINE]user: How is it verified?[NEWLINE]agent: It may be possible for your local Social Security office can contact your state Bureau of Vital Statistics and verify your information online at no cost to you[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to file or apply for anything?[NEWLINE]agent: I will be glad to answer that for you You generally will not need to file an application for survivors benefits[NEWLINE]user: How soon should I apply for them?[NEWLINE]agent: you should apply for survivors benefits promptly because, in some cases, benefits may not be retroactive[NEWLINE]user: Why should I report a death?"}
{"id": "superseg_train_414", "dialogue": "user: If someone dies like my spouse where do i apply?[NEWLINE]agent: We should be notified immediately when a person dies[NEWLINE]user: What if I need to report a death?[NEWLINE]agent: call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I report it[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Will I get one lump sum?[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Do I need to apply if I get retirement?[NEWLINE]agent: You will need to apply for the survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?"}
{"id": "superseg_train_415", "dialogue": "user: How doI apply for benefits?[NEWLINE]agent:  If you need to report a death or apply for benefits, [6] call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No I do not[NEWLINE][BOUNDARY][NEWLINE]user: What if I cannot verify my info online?[NEWLINE]agent: we can still help you get the information you need[NEWLINE][BOUNDARY][NEWLINE]user: You generally will not need to file an application for survivors benefits[NEWLINE]agent: You generally will not need to file an application for survivors benefits   We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: Please select the benefit you will be applying for from the list below to see what information and documents you may need when you apply[NEWLINE]user: what if I do not have all the documents needed?"}
{"id": "superseg_train_416", "dialogue": "user: How do survivors apply for benefits?[NEWLINE]agent: We should be notified imediately once a person dies; but you can't apply online for survivor benefits.[NEWLINE]agent: Do you need to report a death or apply for benefits?[NEWLINE]user: Yes, I need to report a death or apply for benefits.[NEWLINE]agent: Then you need to call 1800-772-1213 TTY 1-800-325-0778 and speak to a Social Security representative from 7 a.m. and 7 p.m. Monday through Friday. Or you can visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you can't verify my information online?[NEWLINE]agent: We will still help you get the information you need even if can't verify online.[NEWLINE]user: Can my local Social Security office contact the state Bureau of Vital Statistics and verify my information online?[NEWLINE]agent: Yes, in most cases the local Social Security office can contact your state Bureau of Vital Statistic and verify the information online at no cost to you.[NEWLINE][BOUNDARY][NEWLINE]user: When will I need to report a spouse's or parent's death if I am all ready receiving benefits?[NEWLINE]agent: You generally will not need to file an application for survivors benefits because we will automatically change any monthly benefits you receive to survivors benefits after receive the death report.  Also, may be able to pay a Special Lump-Sum Death Payment.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to file for Child's or Spouses benefits?"}
{"id": "superseg_train_417", "dialogue": "user: Hi, i've been searching information about various social security procedures and i was wondering if there was any information directed to advocates or attorneys?[NEWLINE]agent: Are you a law professional or third party representative?[NEWLINE]user: Yeah, i'm an attorney.[NEWLINE]agent: Then, there's a few things you should be aware of.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, you can tell me later. Now i have a question. What use has the disability planner?[NEWLINE]agent: it's a useful toll that helps you to know how you can qualify and apply for benefits and to know what happens if an application is approved.[NEWLINE][BOUNDARY][NEWLINE]user: I almost thought the same. Now then, i need to find out more information about SSI, where do i find that?[NEWLINE]agent: That information can be found at What is a \"Supplemental Security Income\".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?"}
{"id": "superseg_train_418", "dialogue": "user: I need help with disability.[NEWLINE]agent: I can help you with that! We have 2 different programs.[NEWLINE]agent: Which are you applying for?  For most people the medical requirements are the same.[NEWLINE]user: I don't think I fall into that quality.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about advocates.[NEWLINE]agent: Are you the advocate?[NEWLINE]user: Yes, I'm helping someone else.[NEWLINE]agent: Great, what do you need to know?[NEWLINE][BOUNDARY][NEWLINE]user: Who qualifies for disability?[NEWLINE]agent: It can be anyone who has worked long enough, family members, or adult children is they were disabled before age 22.[NEWLINE]user: Is there more information on this?[NEWLINE]agent: Yes, you can find more at  \" What Is Supplemental Security Income? \"[NEWLINE]user: What information do I need to know to apply?[NEWLINE]agent: We need info about your medical condition, and work and education history.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know as an advocate?"}
{"id": "superseg_train_419", "dialogue": "user: How will I get paid for my disability?[NEWLINE]agent: Sure! I will be glad to help you. We pay disability benefits under two programs[NEWLINE]user: Is it for all people?[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a list of attorneys to use for this?[NEWLINE]agent: YEs. An attorney can get the information needed if they are representing a person applying for benefits[NEWLINE]user: Ok thank you[NEWLINE][BOUNDARY][NEWLINE]user: Who is on disability? waht ages?[NEWLINE]agent: Studies show that just over one in four of today 's 20-year - olds will become disabled before reaching age 67.[NEWLINE][BOUNDARY][NEWLINE]user: What questions do you ask?[NEWLINE]agent:  we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if you return to work?"}
{"id": "superseg_train_420", "dialogue": "user: Good day. I'm\u00a0an attorney looking for some information.[NEWLINE]agent: Are you helping someone prepare an online Social Security benefit application then?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to know is if the medical requirements for both the SSI and the SSDI are identical. Are they?[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, I figured that. While I'm here, I'd like to know what this disability planner can be used for. Can you explain it to me?[NEWLINE]agent: Of course. The disability planner helps you find out how you can qualify and apply for benefits and what happens if your application is approved, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Where can I find more information?[NEWLINE]agent: Additional information about SSI can be found at \"What Is Supplemental Security Income?\"[NEWLINE][BOUNDARY][NEWLINE]user: (doesn't match)"}
{"id": "superseg_train_421", "dialogue": "user: Hello, I want to know some things about disability and supplemental security income. Can you help me out?[NEWLINE]agent: Of course. We pay disability benefits under two programs. One of them is the Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes. Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]agent: (not possible to ask a question)[NEWLINE]user: (not possible to confirm)[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Oh. Does this mean I am not a special case?[NEWLINE]agent: Not at all. Studies show that just over one in four of today's 20-year-olds will become disabled before reaching age 67.[NEWLINE]user: Can Social Security support me with my disability?[NEWLINE]agent: Absolutely. While we spend a lot of time working to succeed in our jobs and careers, few of us think about ensuring that we have a safety net to fall back on should we become disabled. This is an area where Social Security can provide valuable help to you.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. But if I request your aid, do I have to prove my disability somehow?[NEWLINE]agent: Whether you apply for Social Security disability or SSI, we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: I already thought so. And how exactly is this disability planner going to help me?"}
{"id": "superseg_train_422", "dialogue": "user: I have an attorney, can he speak on my behlaf?[NEWLINE]agent:  If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application[NEWLINE]user: oh ok that does not apply to me[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay?[NEWLINE]agent: We will ask you a few questions[NEWLINE]user: Are the rules the same for both of them?[NEWLINE]agent:  Whether you apply for Social Security disability or SSI[NEWLINE][BOUNDARY][NEWLINE]user: How is this determined?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers[NEWLINE]user: WHat are the statistics?"}
{"id": "superseg_train_423", "dialogue": "user: Can someone else do the application for me?[NEWLINE]agent: Yes, advocates, attorneys and representatives can fill out the application for someone else.[NEWLINE]user: Yes, I need someone to help me fill it out.[NEWLINE]agent: You can have someone help you.  There are a few things they will need to know.[NEWLINE][BOUNDARY][NEWLINE]user: Are medical requirements the same for SSI and Disability?[NEWLINE]agent: Yes, both programs have the same requirements for medical.[NEWLINE]user: What kinds of things do you ask?[NEWLINE]agent: We need information about about your medical, work and educational history.[NEWLINE][BOUNDARY][NEWLINE]user: What does the disability planner do?[NEWLINE]agent: It tells you how to qualify and apply for benefits and tells what to do if you're approved.[NEWLINE]user: How do I know what will happen if I go back to work?"}
{"id": "superseg_train_424", "dialogue": "user: What do I need to know about Disability and Supplemental Security Income?[NEWLINE]agent: We pay disability benefits under Social Security disability insurance program to you and certain family members if you worked long enough and paid into Social Security taxes.  Your adult child may also qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]user: For most people what are the medical requirements?[NEWLINE]agent: The medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE]user: Is there a difference in information needed for Social Security disability or SSI?[NEWLINE]agent: We ask you for the same information about your medical condition, work, and education history when apply for disability and SSI.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there for advocates, attorneys, and third parties?[NEWLINE]agent: If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an application do you know what is needed?[NEWLINE]user: Yes, I know what is needed for an Advocate, Attorney, or Third Party Representative.[NEWLINE]agent: Do you know things needed about Advocate, Attorney, or Third Party Represetative?[NEWLINE][BOUNDARY][NEWLINE]user: Can Social Security help me know if I have a safety net to fall back on should I become disabled."}
{"id": "superseg_train_425", "dialogue": "user: I need help with the security on my account, please.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, I don't understand how to do it.[NEWLINE]agent: I'm glad you asked! We take security very seriously.[NEWLINE]agent: Are you logging in the first time?[NEWLINE]user: No, I just want to access my info.  I don't care about protecting my information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if the email I got is really from you?[NEWLINE]agent: Our emails have a \".gov\" address.[NEWLINE]user: What if the email address ends in something else?[NEWLINE]agent: You should be careful about opening and responding to it.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know it's me accessing my account?[NEWLINE]agent: We use a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if the link is real or phishing?"}
{"id": "superseg_train_426", "dialogue": "user: I don't understand what kind of protection you have in place.[NEWLINE]agent: Are you trying to verify your identity online?[NEWLINE]user: Yes, I can't get it to work.[NEWLINE]agent: We have these measures in place to keep your sensitive information safe.[NEWLINE]agent: Are your worried about your info being protected?[NEWLINE]user: Yes.  I don't want just anyone getting into my account.[NEWLINE]agent: We have a new verifying process in place to make sure that doesn't happen.[NEWLINE][BOUNDARY][NEWLINE]user: I think I got a phishing email pretending to be you.  What do I do?[NEWLINE]agent: Are you certain it didn't come from Social Security?[NEWLINE]user: No, I don't know how to tell.[NEWLINE][BOUNDARY][NEWLINE]user: Is it supposed to end in.gov?"}
{"id": "superseg_train_427", "dialogue": "user: I don't understand the protection features.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, and I can't get it to move forward.[NEWLINE]agent: We have an extensive security system in place to keep your info safe.[NEWLINE]user: How are you doing that?[NEWLINE]agent: We have a new identity verification process.[NEWLINE]user: What do I have to do now?[NEWLINE]agent: You need to sign in with a username and password.[NEWLINE]user: Why do I have to do all that?[NEWLINE]agent: It provides extra security for you.[NEWLINE]user: So it verifies who I am?[NEWLINE]agent: Yes, it verifies who you are to protect your sensitive information.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if an email is really from you?[NEWLINE]agent: If the web address says.gov/  and the / should always be there.[NEWLINE]user: Do all of your emails say.gov?"}
{"id": "superseg_train_428", "dialogue": "user: I can't figure out the protection on my account.[NEWLINE]agent: Do you need to verify your identity online?[NEWLINE]user: Yes, I'm stuck at the verification process.  Why is it here?[NEWLINE]agent: We want to make sure your sensitive information stays protected.[NEWLINE]user: How are you protecting me?[NEWLINE]agent: We implemented a new verification process.[NEWLINE][BOUNDARY][NEWLINE]user: The link in my email looks okay.  Is it safe?[NEWLINE]agent: Not always.  Links in an official email always direct to an official site.[NEWLINE][BOUNDARY][NEWLINE]user: Can I verify through email?[NEWLINE]agent: Yes, make sure you add NO-REPLY@ssa.gov to your contact list.  Otherwise the verification link might go to spam.[NEWLINE][BOUNDARY][NEWLINE]user: So how do I know if it's a real email from you?"}
{"id": "superseg_train_429", "dialogue": "user: I have questions about your security.[NEWLINE]agent: Are you trying the online verification process?[NEWLINE]user: Yes, I don't understand it.[NEWLINE]agent: Okay.  The process is there to make sure your information in protected.[NEWLINE]agent: Isn't important to you that we protect your information?[NEWLINE]user: Yes, I need to know my info is safe.[NEWLINE]agent: We have a new process to verify your identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't want an online account?[NEWLINE]agent: Are you unable to create an online account?[NEWLINE]user: I don't know if I want to.[NEWLINE]agent: That's fine, you can still come into the office to create an account.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do in the new process?"}
{"id": "superseg_train_430", "dialogue": "user: I need information on protecting my Social Security and other personal information.[NEWLINE]agent: Are you familiar with our online identity verification process?[NEWLINE]user: Yes, I'm aware of it, but I'd like more information.[NEWLINE]agent: Protecting your personal information is one of our most important responsibilities and we take it very seriously. To ensure we succeed, we have a cybersecurity program in place.[NEWLINE]user: How else do you protect my identity?[NEWLINE]agent: We've implemented a new id verification process.[NEWLINE]user: What does this new process entail?[NEWLINE]agent: The new id verification process will require extra steps to protect your information.[NEWLINE][BOUNDARY][NEWLINE]user: What is a mySocial Security account?[NEWLINE]agent: If you are receiving emails to create a mySocial Security account, please do not comply. These are phishing emails used by internet scam artists to trick you into giving away personal information.[NEWLINE][BOUNDARY][NEWLINE]user: How does the new sign in process work?"}
{"id": "superseg_train_431", "dialogue": "user: Is my information safe on this site?[NEWLINE]agent: Yes, are you trying to verify your identity online?.[NEWLINE]user: Yes, and I want to make sure it's safe.[NEWLINE]agent: We have an extensive cybersecurity system in place to protect you.[NEWLINE]user: How do you protect it?[NEWLINE]agent: We have a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if an email is legit?[NEWLINE]agent: You can verify the sender, hover over the from address to see if it's the same as the sender.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I get a fake email from someone claiming to be Social Security?[NEWLINE]agent: Are you uncertain if an email came from us?[NEWLINE]user: Yes, it looks fake.  The spelling is off.[NEWLINE]agent: Do not respond to it, forward it to our team.[NEWLINE][BOUNDARY][NEWLINE]user: Can I come into an office to set up my account?"}
{"id": "superseg_train_432", "dialogue": "user: Hello, I hope you are well. How are my benefits protected[NEWLINE]agent: Did you do the online identity verification process?[NEWLINE]user: yes.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make an account online?[NEWLINE]user: What if I cannot or do not want to do that?[NEWLINE][BOUNDARY][NEWLINE]agent: You may visit the local office and make one in person[NEWLINE]user: Ok thank you[NEWLINE]agent: You are welcome. You ccan also add extra security, would you like more information?[NEWLINE][BOUNDARY][NEWLINE]user: Is it safe to do this online?[NEWLINE]agent: I can assure you it is very safe. One of our most important responsibilities is protecting your investment and personal information[NEWLINE]user: Is it really secure?"}
{"id": "superseg_train_433", "dialogue": "user: Help me with divorce and retirement please[NEWLINE]agent: are you divorced?[NEWLINE]user: Yes I am[NEWLINE]agent: Did your marriage last 10 years or longer?[NEWLINE]user: no it didn't[NEWLINE]agent: are you currently unmarried?[NEWLINE]user: yes[NEWLINE]agent: OK, If you are divorced, but your marriage lasted 10 years or longer you can receive benefits on your ex - spouse 's record even if they have remarried if certain conditions are met.[NEWLINE]user: and if my ex's benefits are higher?[NEWLINE]agent: f you are eligible for retirement benefits on your own record and divorced spouse 's benefits, we will pay the retirement benefit first.If the benefit on your ex - spouse 's record is higher, you will get an additional amount on your ex - spouse 's record so that the combination of benefits equals that higher amount.[NEWLINE]user: and what if that changes?[NEWLINE]agent: Yes, you would get an additional amount on your ex - spouse 's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Your ex - spouse is entitled to Social Security retirement or disability benefits ; [8] andp   [9] The benefit you are entitled to receive based on your own work is less than the benefit you would receive based on your ex - spouse 's"}
{"id": "superseg_train_434", "dialogue": "user: I need to know more about retirement.[NEWLINE]agent: We can help you with that! Are you divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: How long did your marriage last?  Was it more than 10 years?[NEWLINE]user: No, shorter than that.[NEWLINE]agent: Are you unmarried?[NEWLINE]user: Correct, I'm not married.[NEWLINE]agent: Then, if your marriage lasted at least 10 years, you can receive benefits.[NEWLINE]user: If my ex-husband is eligible, then am I eligible?[NEWLINE]agent: Yes, if the marriage lasted long enough.[NEWLINE]user: If I am eligible on my own and as a spouse, which do I get?"}
{"id": "superseg_train_435", "dialogue": "user: I have questions about retirement.[NEWLINE]agent: Okay, are you divorced?[NEWLINE]user: Not currently.[NEWLINE]user: How can I tell if my earnings will change the benefit amount?[NEWLINE]agent: We have an online calculator to help you.[NEWLINE]user: Will it show me how benefits will be affected?[NEWLINE]agent: Yes, it will![NEWLINE]user: Can I collect benefits if I'm married to someone else?[NEWLINE]agent: You can if the later marriage is over or deceased.[NEWLINE]user: What if my ex remarried?[NEWLINE]agent: You can in certain situations.[NEWLINE]user: If I work, is there a benefit limit?[NEWLINE]agent: Yes, benefit limits apply if you continue to work.[NEWLINE]user: What if my later marriage was annulled?"}
{"id": "superseg_train_436", "dialogue": "user: Hey there. I need some help with the Benefits Planner for my retirement.[NEWLINE]agent: Of course. First, could you tell me if you are divorced?[NEWLINE]user: Yes. In fact, I have been divorced from my former husband a year ago.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer?[NEWLINE]user: No, less. Much less. We've been together for a year, then we married and this lasted for another four years. A year ago, in July we had a big argument and in September last year we eventually divorced.[NEWLINE]agent: I see. Are you currently unmarried then?[NEWLINE]user: Yes, I haven't remarried since then.[NEWLINE]agent: In that case you fulfill one of the requirements, but you still need to have been married for 10 years or longer to receive benefits.[NEWLINE]user: That's a bummer, but I understand. If that would have been the case, would I have gotten more retirement benefits?[NEWLINE]agent: Yes. If you fulfill the requirements, you get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Damn. If I had known that, I wouldn't have divorced him so early. I would have gotten a higher amount, right?[NEWLINE]agent: Correct. You would have gotten an additional amount on your ex-spouse's record.[NEWLINE]user: But only if the benefit on my ex-husbands record is higher, yes?"}
{"id": "superseg_train_437", "dialogue": "user: I have questions about the benefits planner for my retirement.[NEWLINE]agent: Of course. Can you tell me if you are divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer then?[NEWLINE]user: Yes, me and my former husband have been married for 12 years until I decided to get a divorce. 12 years too many if you ask me.[NEWLINE]agent: In that case you can receive benefits on your ex-spouse's record even if they have remarried, provided you meet the conditions.[NEWLINE]user: Does that mean my ex needs to be entitled to Social Security retirement benefits?[NEWLINE]agent: Yes. In addition to that your marriage must have lasted 10 years or longer.[NEWLINE]user: It did, so what if my former husband had more benefit on his record?[NEWLINE]agent: Then you will get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Ah, that's what I thought. And you said that I can still receive benefits, even if my ex-husband has remarried?"}
{"id": "superseg_train_438", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you and your spouse divorced?[NEWLINE]user: Not currently.[NEWLINE]user: Is there a limit if I'm still working?[NEWLINE]agent: Yes, the benefit earnings limit still applies.[NEWLINE]user: If I'm eligible for benefits for me and my ex-spouse, which do I get?[NEWLINE]agent: Your retirement benefits would be paid first.[NEWLINE]user: What if my ex's benefits are higher?[NEWLINE]agent: You'll get the difference, so the combination is equal to the higher amount.[NEWLINE]user: What if my ex re-married?"}
{"id": "superseg_train_439", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you divorced?[NEWLINE]user: No, I'm currently married.[NEWLINE]user: If I work and am eligible, how does it affect benefits?[NEWLINE]agent: We have a calculator you can put your information in to see how payments would be affected.[NEWLINE]user: It shows what happens to benefit payments if I still want to work?[NEWLINE]agent: Yes, it will show you what the numbers will look like.[NEWLINE]user: Is there a limit as to how much I can earn if I work?[NEWLINE]agent: Yes, the retirement benefit earnings limit applies.[NEWLINE]user: Should I apply for benefits on my records or my ex's?"}
{"id": "superseg_train_440", "dialogue": "user: What if I am divorced? Do I get benefits?[NEWLINE]agent: are you divorced?[NEWLINE]user: no I am not[NEWLINE]agent: ok no problem[NEWLINE]user: What if i were divorced?[NEWLINE]agent: If you are divorced, but your marriage lasted 10 years or longer, you can receive benefits on your ex - spouse 's record even if they have remarried if[NEWLINE]user: oh ok I am not divorced.[NEWLINE]agent: I am 62 years old though, does that matter?[NEWLINE]user: yes I am[NEWLINE]agent: Were you married for 10 plus years?[NEWLINE]user: What if I was?"}
{"id": "superseg_train_441", "dialogue": "user: Hi There! I'm searching for information, I want to know if I can file an appeal if my SSI application was denied.[NEWLINE]agent: You can do that for sure. You can use our online tool.[NEWLINE]agent: Have we denied your application recently?[NEWLINE]user: Yeah, it was a little time ago.[NEWLINE]agent: Ok. Then, you can file an SSI appeal using the online tool, as said before.[NEWLINE]user: What can i do if i need more information about it?[NEWLINE]agent: If you need more guidance, just read how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I'll have to look at it if i need it. Say, do you happen to have some application for children with disability?[NEWLINE]agent: Sorry, right now we don't have an online application for that kind of benefits. But, you can visit Apply for Disability Benefits Child Under age 18 section to apply for your child.[NEWLINE][BOUNDARY][NEWLINE]user: Very well, i'll make sure to check that out. So, just to check this all right, Can i file this appeal for my application via online without any problem, can i??[NEWLINE]agent: That's correct, as said before.[NEWLINE][BOUNDARY][NEWLINE]user: Lets say i go through all the online process, what happens next? what's the next step on this?[NEWLINE]agent: Well, once you finish your online application, you can expect than a social security representative contacts you for any additional information needed for the application process.[NEWLINE]user: That would be after this online thing, right?"}
{"id": "superseg_train_442", "dialogue": "user: Can I appeal if my SSI application is denied?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: was your application denied?[NEWLINE]user: Yes, it was.[NEWLINE]agent: You can file an appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Please, give me a number where I can call to get an appointment to file an application.[NEWLINE]agent: Sure, you can call to 1-800-772-1213 or use our TTY number (if needed) 1-800-325-0778 from 7 a.m. to 7 p.m and from Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info on how to file an appeal online.[NEWLINE]agent: You can read more about it online.[NEWLINE]user: Where?[NEWLINE]agent: Just read the section on how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do the online application for my disabled kid?"}
{"id": "superseg_train_443", "dialogue": "user: If my SSI application was denied am I allowed to dispute it?[NEWLINE]agent: Yes, you have the right to appeal the denial.[NEWLINE]agent: Have we denied one of your SSI applications recently?[NEWLINE]user: Yes, you guys denied my last SSI application that I sent in, what should I do next?[NEWLINE]agent: You can file an SSI appeal online.[NEWLINE]user: Is there somewhere where I can read more information regarding this?[NEWLINE]agent: Yes, you click on the link titled \"How To Appeal A Decision\" to learn more.[NEWLINE][BOUNDARY][NEWLINE]user: I need to call you guys because I have a lot of questions. What number can I reach you at?[NEWLINE]agent: You can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my online application for disability benefits went through?[NEWLINE]agent: A social security agent will contact you for additional information needed for the application.[NEWLINE]user: Are there other ways to apply besides doing it online?[NEWLINE]agent: Yes, you can schedule an appointment with a local social security office or call us at 1-800-772-1213 Monday through Friday from 7am to 7pm.[NEWLINE][BOUNDARY][NEWLINE]user: Who does the supplemental Security Income pay out to?"}
{"id": "superseg_train_444", "dialogue": "user: What happens if my SSI application is denied?[NEWLINE]agent: If your application is denied, you can then appeal it.[NEWLINE]agent: Has your application been denied?[NEWLINE]user: Yes, it has.[NEWLINE]agent: Sorry to hear that. Your next step will be to file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I educate myself more about the process it takes to get Disability Benefits?[NEWLINE]agent: Our Disability Benefit page can help you with that.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file an appeal now?[NEWLINE]agent: Absolutely.[NEWLINE]user: How can I find out more information about appeals and why my application was denied?[NEWLINE]agent: You can learn more about appeals by reading \"how to appeal a decision\" on our website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I'm eligible for Social Security and Retirement Benefits, as well as SSI?"}
{"id": "superseg_train_445", "dialogue": "user: How do I apply for SSI if I'm over 65 years of age?[NEWLINE]agent: For people age 65 and older, you can call at 1-800-772-1213.[NEWLINE]user: Is this the number to apply for SSI?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my application is denied?[NEWLINE]agent: If this is the case, you are able to appeal it.[NEWLINE]agent: Has your SSI application been denied?[NEWLINE]user: Yes, it has.[NEWLINE]agent: To begin the appeal process, go online and file an SSI appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Does it have to be done online?[NEWLINE]agent: No, you can also schedule an appointment at your local Social Security office.[NEWLINE]user: How do I know if I'm eligible for SSI?"}
{"id": "superseg_train_446", "dialogue": "user: HEllo, my SSI was denied, and I am upset about it, can  I file an appeal or something?[NEWLINE]agent: I am sorry to hear that. Yes you may reapply.[NEWLINE]agent: Would you like to know how to do that?[NEWLINE]user: Yes please that would be wonderful.[NEWLINE]agent: Okay  no problem. You can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: THank you, I have another question, I  have a disability, how do I apply?[NEWLINE]agent: Sure. You can apply online[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about that?[NEWLINE]agent: Click here to learn more about SSI[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about appealing online?[NEWLINE]agent: Read about that here.[NEWLINE][BOUNDARY][NEWLINE]user: Can I schedule an appointment?"}
{"id": "superseg_train_447", "dialogue": "user: Hello! Hope you are well? I was just wondering how I go about applying?[NEWLINE]agent: THank you I am well, hope you are too. You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE]user: DO I have to be 65 years old[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: If I am denied can I file an appeal?[NEWLINE]agent: Yes[NEWLINE]agent: Were you denied?[NEWLINE]user: How do I do it?[NEWLINE]agent: you can file an SSI appeal online[NEWLINE]user: Where can I learn more?[NEWLINE]agent:  To learn more read how to appeal a decision[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I am hard of hearing is there a TTY number to call?"}
{"id": "superseg_train_448", "dialogue": "user: Can a person file an appeal if it was denied?[NEWLINE]agent: Yes[NEWLINE]agent: You can file an SSI appeal online.[NEWLINE]user: Mine was denied what do I do?[NEWLINE]agent:  you can file an SSI appeal online.[NEWLINE]user: ok thanks[NEWLINE]agent: ok great[NEWLINE]user: can I file an appeal?[NEWLINE]agent:  Yes[NEWLINE][BOUNDARY][NEWLINE]user: can an adult with a disability apply online[NEWLINE]agent: You can also schedule an appointment with a local Social Security office to file an application[NEWLINE]user: can I call?"}
{"id": "superseg_train_449", "dialogue": "user: Can I file an appeal my SSI application was denied?[NEWLINE]agent: yes[NEWLINE]agent: Was the denial recent?[NEWLINE]user: Yes[NEWLINE]agent: you can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to apply for a child with a disability under 18[NEWLINE]agent: You can complete the online Child Disability Report if you are ready to apply now[NEWLINE][BOUNDARY][NEWLINE]user: When can I schedule an appointment with my local SS office to file an application?[NEWLINE]agent: You can schedule an appointment with a local Social Security office to file an application by calling  1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about filing an appeal?[NEWLINE]agent: Read how to appeal a decision[NEWLINE][BOUNDARY][NEWLINE]user: Who qualifies for  SSI benefits"}
{"id": "superseg_train_450", "dialogue": "user: Hello there, I need to know if I can file an appeal if my application was rejected.[NEWLINE]agent: Of course, you can.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: No, not recently. It's been some time ago, actually.[NEWLINE]agent: Do you want to learn more about filing an appeal?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: In that case you should read the section \"how to appeal a decision\".[NEWLINE]user: Sure, but can you walk me through the process?[NEWLINE]agent: Of course.[NEWLINE]user: Good, so can you tell me if it's possible to file an SSI appeal online?[NEWLINE]agent: Yes, it is possible to file an SSI appeal online.[NEWLINE]user: Great, where can I find out how to file an appeal then?[NEWLINE]agent: You can read how to appeal a decision online.[NEWLINE][BOUNDARY][NEWLINE]user: One last question, is there a way to schedule an appointment so I can apply in a local office instead of online? The process confuses me."}
{"id": "superseg_train_451", "dialogue": "user: I would like to know how to apply for SSI Benefits online.[NEWLINE]agent: It is now possible to file for Supplemental Security Income SSI online but only if you meet certain requirements.[NEWLINE]user: And what criteria are these?[NEWLINE]agent: Is your age between 18 and 65?[NEWLINE]user: Yes, I'm 62.[NEWLINE]agent: You are also eligible to file online for SSI if you have never been married.[NEWLINE]user: I am married.[NEWLINE]agent: Well then in your case you cannot file for Supplemental Security Income SSI online.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get SSI when I turn 65?[NEWLINE]agent: Possibly. SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.[NEWLINE]user: Can I receive both if I'm eligible?"}
{"id": "superseg_train_452", "dialogue": "user: Greetings and good evening. I'm searching for disability requirements, specifically for adults, can you help me on that?[NEWLINE]agent: You have come to the right place. We can help you out with that. As you may already know, you can file a Supplemental Security Income after meeting certain requirements, such as being between ages of 18 and 65.[NEWLINE][BOUNDARY][NEWLINE]user: Aha, O.K. Just a moment, before you continue. I know this is going way ahead but, if my request is denied, can I get an appeal?[NEWLINE]agent: Well, in fact, you can. You can learn more about it in the proper section of our guides.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, right, now  we are talking. What needs to do a person of 65 or more to apply then?[NEWLINE]agent: Just something as simple as give us a call at 1-800-772-1213. There we can talk and arrange things up.[NEWLINE][BOUNDARY][NEWLINE]user: But, is a call the only way? Can't I set up an appointment?[NEWLINE]agent: yes, you can do that. Schedule an appointment with a Social Security office so you can file an application. All you have to do is Call us at 1-800-772-1213 and set everything up.[NEWLINE]user: O.k, at least I have options then. So, you can tell me what are those requirements for adult with disability that i asked before?[NEWLINE]agent: Well, sure. I think i said to you that one of those requirement was having certain age so, Are you between ages of 18 and 65?[NEWLINE]user: Yes, I'm between those ages.[NEWLINE]agent: Are you married?[NEWLINE]user: No, never did that."}
{"id": "superseg_train_453", "dialogue": "user: Can I apply online for an adult with a disability?[NEWLINE]agent: It is possible for you to file Supplemental Security Income or SSI online but you really have to meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are SSI benefits payable to people 65 and older?[NEWLINE]agent: Yes, SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a child's disability claim online?[NEWLINE]agent: At this time Social Security for Children's benefits are not yet allowed to apply online.[NEWLINE][BOUNDARY][NEWLINE]user: If you recently denied by SSI application can I file an appeal?[NEWLINE]agent: Yes, you can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: When would I be eligible to file online for SSI?[NEWLINE]agent: Are you between the age of 18 and 65?[NEWLINE]user: Yes, I am in that age frame.[NEWLINE]agent: Have you never been married?[NEWLINE]user: No, i am married."}
{"id": "superseg_train_454", "dialogue": "user: I was told a disabled person can do their SSI application online, is that true?[NEWLINE]agent: They can now file for Supplemental Security Income online but only if they meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Do you guys have a TTY phone number for someone that is deaf?[NEWLINE]agent: Yes, you can call TTY 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: can you also apply online for a disabled kid?[NEWLINE]agent: Yes, you can complete the online Child Disability Report when you are ready to apply[NEWLINE][BOUNDARY][NEWLINE]user: do only disabled people get SSI?[NEWLINE]agent: People 65 and older without disabilities who meet the financial limits could also be eligible for SSI benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can we apply online?[NEWLINE]agent: Is the person applying between the ages of 18 and 65?[NEWLINE]user: no she is 68"}
{"id": "superseg_train_455", "dialogue": "user: Hi there. I am looking information about the social security benefits for an adult with a disability, I hope you can help me to get some of the information I need.[NEWLINE]agent: Don't worry, we are here to help you. If that's your case, you can try to file for supplemental security income online, but also having others certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I see... Is this affected by the age?[NEWLINE]agent: Yes, In case, the adult be at age of 65 or older, is better if you call us at the 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see, but what if the person is not that old?[NEWLINE]agent: Is the adult between the ages of 18 and 65?[NEWLINE]user: Well, in this case, no. But I was curious of what could happens.[NEWLINE]agent: If the person is not in that age range, then won't be able to apply online to the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, but what happens if we find out that you reject the application?[NEWLINE]agent: if that's the case, the best thing you can do is learn how to appeal this decision.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I have that in mind in case we need it. Well, but where can I start the application?"}
{"id": "superseg_train_456", "dialogue": "user: I need information about SSI.[NEWLINE]agent: Sure. The SSI or Supplemental Security Income program is used to pay benefits to adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I appeal if my SSI application is denied?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: Yes, it was.[NEWLINE]agent: You can file an appeal online. You can read more on how to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file an online application from the Northern Mariana Islands?[NEWLINE]agent: Yes, you can if you meet the rest of the requirements.[NEWLINE]user: And to do it in a local social security office do I have to schedule an appointment first?[NEWLINE]agent: Yes, you can do it by calling to 1-800-772-1213 or to our TTY (if needed) 1-800-325-0778 from 7 a.m. to 7 p.m and from Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Can people older than 65 get SSI benefits?[NEWLINE]agent: Yes, people 65 and older without disabilities can get SSI benefits if they meet the financial requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a phone number for people 65 or older that want to apply for SSI?"}
{"id": "superseg_train_457", "dialogue": "user: Can you tell me about SSI Benefits?[NEWLINE]agent: SSI or Supplemental Security Income program pay benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply online for SSI and Disability benefits online?[NEWLINE]agent: Yes, you can apply online for SSI and Disability benefits.[NEWLINE]user: Is it necessary to apply for benefits online?[NEWLINE]agent: Yes, you can apply for Disability and SSI benefits online on your computer.[NEWLINE]user: What is the age a person needs to be to apply for SSI online?[NEWLINE]agent: You can file for SSI online but you are eligible if you are 18-65 years old.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to file an appeal if my SSI application is denied?[NEWLINE]agent: Yes, you can filel an appeal.[NEWLINE]agent: Did we recently deny your SSI application?[NEWLINE]user: Yes, my SSI application was denied."}
{"id": "superseg_train_458", "dialogue": "user: I need to apply for supplemental security income benefits[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to call to schedule an appointment?[NEWLINE]agent: You can Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Can I file an appeal m y application was denied[NEWLINE]agent: Yes[NEWLINE]agent:  Did we recently denied your SSI application?[NEWLINE]user: yes[NEWLINE]agent:  read how to appeal a decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I contact my local SS office?[NEWLINE]agent: yes[NEWLINE]user: Can I file for supplemental disablity if I\"m an adul with a disablility?"}
{"id": "superseg_train_459", "dialogue": "user: What can I learn about SSI?[NEWLINE]agent: The Supplemental Security Income or SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to file an appeal if my SSI application was denied?[NEWLINE]agent: Yes, you can file an appeal if your SSI was denied.[NEWLINE]agent: Did we recently deny your SSI application?[NEWLINE]user: Yes, my SSI application was denied.[NEWLINE]agent: You can file an SSI appeal online and you can read how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: How can I complete the Child Disability Report?[NEWLINE]agent: You can complete the online Child Disability Report if you are ready to apply now.[NEWLINE][BOUNDARY][NEWLINE]user: Can I be married to apply for SSI?[NEWLINE]agent: You can file SSI online if you are not married.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am deaf or hard of hearing?"}
{"id": "superseg_train_460", "dialogue": "user: I need information about SSI[NEWLINE]agent: e SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: What if my ssi application is denied?[NEWLINE]agent: Yes you can file an appeal[NEWLINE]agent: Did we recently deny your SSI application?[NEWLINE]user: No I was just wondering what one would do if it was[NEWLINE]agent: Do you need more information on how to file an SSI appeal if yours was to be denied?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What is the age to file for ssi online?[NEWLINE]agent:  You can now file for Supplemental Security Income SSI online but only if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What age can you apply for SSI"}
{"id": "superseg_train_461", "dialogue": "user: Do I qualify for SSI?[NEWLINE]agent:  SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Di I file for SS disablilty the same time as SSI?[NEWLINE]agent: if you are An adult with a disability[NEWLINE]user: Can I make an appointment with SS office to file?[NEWLINE]agent: Yes you can  schedule an appointment with a local Social Security office  Monday through Friday 7 am to 7 pm[NEWLINE][BOUNDARY][NEWLINE]user: Can I file an appeal if my application was denied?[NEWLINE]agent: Yes you can file an appeal if we deny your application[NEWLINE]agent: Have we recently denied you SSI application?[NEWLINE]user: Yes[NEWLINE]agent: You can file an SSI appeal online[NEWLINE][BOUNDARY][NEWLINE]user: Is there an online application for childrens benefits?"}
{"id": "superseg_train_462", "dialogue": "user: what is SSI[NEWLINE]agent:  The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: what happens once I reply?[NEWLINE]agent:  a Social Security representative will contact you for any additional information needed for the applications[NEWLINE][BOUNDARY][NEWLINE]user: Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]agent: yes you may[NEWLINE]agent: did you get denied?[NEWLINE]user: no[NEWLINE]agent:  To learn more  read how to appeal a decision.[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: You can now file for Supplemental Security Income SSI online but only if you meet certain requirements"}
{"id": "superseg_train_463", "dialogue": "user: What is SSI?[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?[NEWLINE]agent:  a Social Security representative will contact you for any additional information needed for the applications. You can also schedule an appointment with a local Social Security office to file an application[NEWLINE][BOUNDARY][NEWLINE]user: can I appeal if i am denied?[NEWLINE]agent: you can file an SSI appeal online[NEWLINE]user: can i do it online?[NEWLINE]agent:  Yes[NEWLINE]agent: To learn more read how to appeal a decision[NEWLINE]user: ok thanks[NEWLINE]agent:  read how to appeal a decision[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if i am eligible?[NEWLINE]agent: You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: how is it determined?"}
{"id": "superseg_train_464", "dialogue": "user: where do i start?[NEWLINE]agent:  The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: can i file an appeal?[NEWLINE]agent: yes[NEWLINE]agent: Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]user: What if it was recently denied? What do i do?[NEWLINE]agent: you can file an SSI appeal online[NEWLINE][BOUNDARY][NEWLINE]user: what if i am applying for both?[NEWLINE]agent:  You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE]user: what if i am adult with disability/[NEWLINE]agent: You are eligible to file online for SSI[NEWLINE]user: can I file for ssi online[NEWLINE]agent: yes if you meet the requiremtns[NEWLINE][BOUNDARY][NEWLINE]user: what is the age?"}
{"id": "superseg_train_465", "dialogue": "user: What is SSI?[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: what if I am applying for an adult with a disability?[NEWLINE]agent: You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user:  Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]agent: yes.[NEWLINE]agent: Were you recently denied?[NEWLINE]user: no[NEWLINE]agent: did you wish to file an appeal?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply online for benefits?[NEWLINE]agent: yes Apply Online for SSI and Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing what can you help me with?"}
{"id": "superseg_train_466", "dialogue": "user: I would like information on whether I can qualify for Supplemental Security Income.[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: And what by what age criteria will I be judged?[NEWLINE]agent: Are you between the ages of 18 and 65?[NEWLINE]user: Yes I am.[NEWLINE]agent: Have you ever been married?[NEWLINE]user: No I've never married.[NEWLINE]agent: Are you visually impaired?[NEWLINE]user: Yes I am.[NEWLINE]agent: Are you a U.S. citizen residing in one of the fifty states, District of Columbia, or the Northern Mariana Islands?[NEWLINE]user: No I'm not."}
{"id": "superseg_train_467", "dialogue": "user: help me with SSI[NEWLINE]agent: Okay, the Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call to get an elderly person signed up?[NEWLINE]agent: If the person is age 65 and older you can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: can we just get an appointment?[NEWLINE]agent: You can make an appointment with a local Social Security office by calling 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE]user: if the person we're helping is disabled is there a way to do all of the application online?[NEWLINE]agent: You can file for SSI online but only if you meet certain requirements.[NEWLINE]user: can we get an appointment at the nearest place to us?[NEWLINE]agent: You can contact your local Social Security office for more information.[NEWLINE]user: what's some of the criteria to be able to just do it online?[NEWLINE]agent: Is the person between the ages of 18 and 65?[NEWLINE]user: no she's older"}
{"id": "superseg_train_468", "dialogue": "user: I need ssi info[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE]user: but what older people does it cover?[NEWLINE]agent: SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info in case we're denied and have to fight it?[NEWLINE]agent: I can give you more information to read on how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a TTY number?[NEWLINE]agent: You can call TTY 1-800-325-0778 from 7 a.m. to 7 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: can we apply online for a kid with a disability?[NEWLINE]agent: Social Security does not yet have an online application for Children's benefits. You can visit Apply For Disability Benefits Child Under Age 18 to apply.[NEWLINE][BOUNDARY][NEWLINE]user: what does someone need to be able to apply online?[NEWLINE]agent: Is the person between the ages of 18 and 65?[NEWLINE]user: no"}
{"id": "superseg_train_469", "dialogue": "user: What is the Supplemental Security Income benefits?[NEWLINE]agent: Otherwise known as SSI, it is a program that pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Who is eligible to file online for SSI?[NEWLINE]agent: Are you between the ages of 18 and 65?[NEWLINE]user: Yes, I am between 18 and 65 years of age.[NEWLINE]agent: Have you never been married?[NEWLINE]user: Then it looks like you are not eligible to apply for SSI online.[NEWLINE][BOUNDARY][NEWLINE]user: I am older than 65 how can I contact you?[NEWLINE]agent: You can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Who can get Social Security disability or retirement benefits?"}
{"id": "superseg_train_470", "dialogue": "user: I need to know more about SSI[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: can I make an appeal if I'm denied benefits?[NEWLINE]agent: Yes, and you can do it online.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: yes it was and I think you were wrong[NEWLINE]agent: You can appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone do an SSI application online... not an appeal just a regular application for the first time?[NEWLINE]agent: An adult with a disability can file for Supplemental Security Income online but only if they meet certain requirements[NEWLINE]user: what are those requirements?[NEWLINE]agent: Is the person between the ages of 18 and 65?[NEWLINE]user: nope she is older"}
{"id": "superseg_train_471", "dialogue": "user: Hey there. I have been searching some information about the supplemental security income benefits, and how they can help me.[NEWLINE]agent: Sure. No problem. You most know that the supplement security income is a program that pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: OK, that's good to know. But how do I know if I got what it needs to get eligible for this benefits?[NEWLINE]agent: You need to have some requirements. Like, are you between the ages of 18 and 65?[NEWLINE]user: No, I'm not between those ages.[NEWLINE]agent: If that's the case, you can not file the supplemental security income online, at least.[NEWLINE]user: This even applies for an adult with disabilities?[NEWLINE]agent: If you have a disability, then you can apply online.[NEWLINE][BOUNDARY][NEWLINE]user: But only through disability you can get this benefits?[NEWLINE]agent: Yes, but there are also benefits for those who have worked long enough to receive social security disability or retirement benefits as well as ssi.[NEWLINE][BOUNDARY][NEWLINE]user: I see... I would like to know some more about it, what can you tell me?"}
{"id": "superseg_train_472", "dialogue": "user: Hi! I need to get my benefits sent to my bank account and I don't know how.[NEWLINE]agent: You want to set up your benefit payments as a direct deposit, is that correct? Do you already receive benefit payments?[NEWLINE]user: No, I just got approved and this will be my first time getting a benefit payment.[NEWLINE]user: I can see that I can set it up to go to my bank but I don't know where on the site to go to for that. Can you help me?[NEWLINE]agent: You need to go to where it says \"Sign In / Create your account.\" Since you have never done this before, you would need to create a new account.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, it says I need a bank account number but I don't actually have a bank account yet. What do I do?[NEWLINE]agent: Well since it is after March 1, 2013, you are required to get your payment with direct deposit. You do need a bank account in order to receive your payments.[NEWLINE]user: I know but I don't know what to do. How do I get a bank account?[NEWLINE]agent: So you do not know how to sign up for a bank account?[NEWLINE]user: I have never gotten a benefit payment before and I do not have a bank account and I don't know what to do.[NEWLINE]agent: Do you need someone to walk you through setting up an account? The Treasury's Go Direct website can help you. They also have a phone number: 1-800-333-1795."}
{"id": "superseg_train_473", "dialogue": "user: Can you tell me what is direct deposit?[NEWLINE]agent: This is a safe, secure and simple way to get the benefits.[NEWLINE]agent: Do you need us to send your payment to a bank or credit union account?[NEWLINE]user: not really.[NEWLINE][BOUNDARY][NEWLINE]user: Since when are we required to get our payments electronically?[NEWLINE]agent: It's like that since March 1, 2013.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions about this.[NEWLINE]agent: Do you need help setting up or changing your direct deposit online or have more questions about it?[NEWLINE]user: Yes[NEWLINE]agent: We can answer all your questions and help you out if you call our toll-free number 1-800-772-1213 or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I applied for benefits before March 1, 2013?[NEWLINE]agent: If you didn't sign up for electronic payment at the time, we recommend you to do it now.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number, please?."}
{"id": "superseg_train_474", "dialogue": "user: Can you tell me about direct deposit?[NEWLINE]agent: Direct deposit is a simple, safe, and secure way to get benefits[NEWLINE]agent: Do you need us to send your payment to a bank or credit union account?[NEWLINE]user: yes what do I need to know?[NEWLINE]agent: have all of the following information ready when you apply   Social Security numbers and Bank routing transit numbers[NEWLINE]user: Is direct deposit safe?[NEWLINE]agent: Yes its a secure way to get you benefits[NEWLINE]user: What if I don't have a social security account?[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up an account?[NEWLINE]agent: If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account, simply log in to or create your personal and secure my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about switching to electronic payment if I don't have a bank account?"}
{"id": "superseg_train_475", "dialogue": "user: Please, tell me some general information about direct depositing.[NEWLINE]agent: Did you start to get the service on March 1, 2013?[NEWLINE]user: I think so, yes.[NEWLINE]agent: From that date, you are required to receive your payments electronically.[NEWLINE]user: What if I didn't sign up for electronic payments?[NEWLINE]agent: We recommend you to do it now.[NEWLINE]user: Where can I get more information on how to set up electronic payments?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795.[NEWLINE][BOUNDARY][NEWLINE]user: I have some hearing problems, do you have a TTY number I can use?[NEWLINE]agent: Yes, our toll-free TTY number is 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use those same numbers to get more info if I don't have a bank account?[NEWLINE]agent: Yes, you can. Same numbers.[NEWLINE][BOUNDARY][NEWLINE]user: I still have some more doubts about this.[NEWLINE]agent: If you want to know more about how to set up or change direct deposit online, you can call our toll-free number at 1-800-772-1213 or visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: for those that already have a bank account and receive SSI, can they create a My Social Security account online?"}
{"id": "superseg_train_476", "dialogue": "user: Oh, hey there. I don't know if you can help me?. The other day i heard something about a direct deposit for Social Security, what is that, please?[NEWLINE]agent: Ok. A direct deposit is a simple, safe and most secure way to get benefits.[NEWLINE]user: That means i can tell you where to send my benefit, isn't? I mean, can you send that to a bank or credit union account?[NEWLINE]agent: Sure thing. For that, of course, you'll have to give us some information, so is better if you can ready the next information for your application: Social Security number and a bank routing transit number.[NEWLINE][BOUNDARY][NEWLINE]user: I heard there is a date from which onward, the payments matter has changed, Do you know any about that?[NEWLINE]agent: Sure. In regard to that date, is the starting date for all electronic payments. That means all your payments from that date forward. will be delivered electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i see. right, ok. If I still having some doubts, where should i go?[NEWLINE]agent: Is this related to changing or setting up your direct deposit online, as before?[NEWLINE]user: Yeah, it is related to that.[NEWLINE]agent: Ok, in that case, please make use of our toll free number at 1-800-772-1213 or visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Ok,, got it. Is the same for information about switching to electronic payment?"}
{"id": "superseg_train_477", "dialogue": "user: IS there any other places I can consult I have questions[NEWLINE]agent: If you have questions or need help understanding how to set up or change direct deposit online,p  call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE]user: oh ok thanks so much[NEWLINE]agent: are you deaf or hard of hearing?[NEWLINE]user: yes.[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE]user: where can I find more information?[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How to Set Up or Change Direct Deposit of Benefit Payment Online[NEWLINE]agent:  Log in to your account.s  Sign in and Select the blue Benefits & Payment Details link on the right side of the screen.[NEWLINE]user: how long is the process?"}
{"id": "superseg_train_478", "dialogue": "user: I have some questions about my Social Security payments.[NEWLINE]agent: Do you have questions about setting up direct deposit on your account?[NEWLINE]user: No. That's not what I need help with.[NEWLINE]agent: Before I advise you further, do you have a hearing impairment?[NEWLINE]user: Yes. I'm deaf.[NEWLINE]agent: I can assist you with any questions you may have.[NEWLINE]user: Is there a TTY number I can call for more information?[NEWLINE]agent: Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Is using direct deposit a safe way to receive my benefits?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE]user: How do I set up my account for direct deposit?"}
{"id": "superseg_train_479", "dialogue": "user: Can you give me information about the direct deposit service?[NEWLINE]agent: Do you know about the March 1 of 2013 requirement for payments?[NEWLINE]user: I'm not sure, but please tell me.[NEWLINE]agent: This was the date when it started to be a requirement to ceive your payments electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a TTY number wher I can get more information about this?[NEWLINE]agent: Sure, our toll-free TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: and to get more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?"}
{"id": "superseg_train_480", "dialogue": "user: I want to create a MySocial Securtiy account.[NEWLINE]agent: Do you want to know what's needed to create your account?[NEWLINE]user: Yes, please.[NEWLINE]agent: When you create your account you'll be asked for personal information about yourself to verify your identity and then you'll be asked to create your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: Can I lift a security freeze on my credit report to create an account?[NEWLINE]agent: Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to let other people use my account?.[NEWLINE]agent: No, your account must be used only by you.[NEWLINE][BOUNDARY][NEWLINE]user: Will my security freeze be reinstated after I create my account?[NEWLINE]agent: The Identity Service Provider may reinstate the security freeze after the temporary lift expires.[NEWLINE]user: Where can I get more info about security freezes?"}
{"id": "superseg_train_481", "dialogue": "user: HOw do I create an account for social security?[NEWLINE]agent: Sure no problem. Do you have access to a computer?[NEWLINE]user: Yes what do I need to do to sign up for an account?[NEWLINE]agent: you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a security freeze?[NEWLINE]agent: If you have a security freeze, fraud alert, or both on your credit report  you can still open a my Social Security account by temporarily lifting it.[NEWLINE]user: Can I still open the account?[NEWLINE]agent: If you have a security freeze, fraud alert, or both on your credit report, you can still open a my Social Security account by temporarily lifting it[NEWLINE][BOUNDARY][NEWLINE]user: Can many poeple use my account?[NEWLINE]agent: Your personal mySocial Security account is for your use only  Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment[NEWLINE]agent: Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.For your protection[NEWLINE]user: So no one else can use my account?"}
{"id": "superseg_train_482", "dialogue": "user: I have a a security freeze on my account help me[NEWLINE]agent: Do you have both?[NEWLINE]user: no[NEWLINE]agent: did you request a temporary lift?[NEWLINE]user: no i did not[NEWLINE]agent: How do i lift it?[NEWLINE]user: how d oI lift it?[NEWLINE][BOUNDARY][NEWLINE]user: How do i create an account?[NEWLINE]agent: To create a my Social Security account,] you ll be askedto :s    Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know[NEWLINE][BOUNDARY][NEWLINE]user: can more than one person use my account?[NEWLINE]agent:  Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.[NEWLINE]agent: Do you understand why it is done?[NEWLINE]user: yes i do"}
{"id": "superseg_train_483", "dialogue": "user: Can my husband open up a mySocial Security account for me?[NEWLINE]agent: No, sorry. To protect your personal information, you are the only one who can create your mySocial Security account.[NEWLINE]agent: Do you have any questions about our protection measures?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Allowing others to make an account for you could compromise the security of your information, so we don't allow anyone but you to create a personal account for yourself.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information is needed to create an account?[NEWLINE]agent: First, we will need to verify your identity by asking you to provide personal information about yourself and answering security questions. After you have proven your identity, you will then create a username and password for your account.[NEWLINE]user: What are the security questions for?[NEWLINE]agent: These questions are just an added security measure that we take. The questions we ask will be about information you are only likely to know.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways to open an account?[NEWLINE]agent: Yes. You can also open an account by visiting your local Social Security office.[NEWLINE]user: What does a freeze on my account mean?"}
{"id": "superseg_train_484", "dialogue": "user: Am I the only one who can use mySocial Security account online?[NEWLINE]agent: Yes, you are the only one who can use your my Social Security account because we are dedicated to protecting the information and resources.[NEWLINE]agent: Do you understand that we do this for your protection?[NEWLINE]user: Yes, I understand that it is for my protection.[NEWLINE]agent: You are the only one that can create your personal my Social Security account for your own exclusive use.[NEWLINE][BOUNDARY][NEWLINE]user: Will the identity services provider automatically reininstate my Social Security account online after my temporary lift expires?[NEWLINE]agent: The identity services provider may automatically reinstate it after your temporary lift expires.[NEWLINE]user: Can I still open a my Social Security account if I have a security freeze, fraud alert on my credit report?[NEWLINE]agent: yes, you can still open a my Social Security account my temporarily lifting it.  You can do this by contact our Identity Services Provider and request a temporary lift.[NEWLINE]user: Is it possible to reinstate my account automatically?[NEWLINE]agent: Yes, the Identity Services Provider may automatically reinstate it after your temporary lift expires.[NEWLINE]user: Is there something I can read for FAQs from the FTC credit freeze?"}
{"id": "superseg_train_485", "dialogue": "user: I want to know how to create an account[NEWLINE]agent: Do you want to create a my Social Security account?[NEWLINE]user: no, just know how to help someone[NEWLINE]user: what would someone need to create an account?[NEWLINE]agent: You will be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know. You must create a username and password that will be used to access your online account[NEWLINE][BOUNDARY][NEWLINE]user: and if this person has had some problems with fraud alerts and such will that be a problem?[NEWLINE]agent: you can still open a my Social Security account by temporarily having it lifted. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Then you will be able to create a my Social Security account online[NEWLINE]user: and the fraud alert will go away?[NEWLINE]agent: the Identity Services Provider may automatically reinstate it after your temporary lift expires[NEWLINE][BOUNDARY][NEWLINE]user: and someone can use their account when they help them?[NEWLINE]agent: No one can create or use an account on your behalf, even with written permission.For your protection you are the only one who can create your personal my Social Security account for your own exclusive use. Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.[NEWLINE][BOUNDARY][NEWLINE]user: and if we can't get the alert lifted then we won't be able to create an account?"}
{"id": "superseg_train_486", "dialogue": "user: how doi create an account[NEWLINE]agent: You want to create an account, correct?[NEWLINE]user: no.[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only.[NEWLINE][BOUNDARY][NEWLINE]user: what will I be asked[NEWLINE]agent:  you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a security freeze on my credit report?[NEWLINE]agent:  If you have a security freeze, fraud alert, or both on your credit report,  you can still open a my Social Security account by temporarily lifting it[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only?[NEWLINE][BOUNDARY][NEWLINE]user: can I open a SSi account still with a freeze?[NEWLINE]agent: yes[NEWLINE]user: what if i do not want a temp lift?"}
{"id": "superseg_train_487", "dialogue": "user: Can I get direct deposit for my benefit payment?[NEWLINE]agent: yes you can Set Up or Change Your Direct Deposit[NEWLINE]user: How do I set up my bank info for direct deposit?[NEWLINE]agent:  Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: I dont to change I need to set up[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional information for this service?[NEWLINE]agent: Yes there's been cahnges as of March 1, 2013 for this service[NEWLINE]user: Yes I need to know the changes[NEWLINE]agent: you are required to receive your payments electronically As of March 1, 201[NEWLINE][BOUNDARY][NEWLINE]user: can you send my payment to a bsnk or creditu untion account?[NEWLINE]agent: ave all of the following information ready when you apply  Social Security number and Bank routing transit number[NEWLINE]user: How long does it take to set up?"}
{"id": "superseg_train_488", "dialogue": "user: Good morning. Please, can I get information regarding direct deposit?[NEWLINE]agent: Is that information you need, related to set up or change your direct deposit of benefit payment?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Good, Now then, Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: No, none of that, no.[NEWLINE][BOUNDARY][NEWLINE]user: It's more about getting additional information about this service.[NEWLINE]agent: Ok, let me ask something. Did you\u00a0signed up for electronic payments before March 1, 2013[NEWLINE]user: No,i didn't do that.[NEWLINE]agent: Did you\u00a0applied for benefits before March 1, 2013??[NEWLINE]user: Yeah, I did that."}
{"id": "superseg_train_489", "dialogue": "user: Is direct deposit available?[NEWLINE]agent: Direct deposit is a simple, safe, and secure way to get benefits.  Do you have that option?[NEWLINE]user: How do i set them up?[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: Do I just sign in and create account?[NEWLINE]agent: you have a bank account, simply log in to or create your personal and secure my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up direct deposit?[NEWLINE]agent: If you already receive Social Security or Supplemental Security Income SSI benefitsand[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions, what should I do?[NEWLINE]agent:  If you have questions or need help understanding how to set up or change direct deposit online[NEWLINE]user: YEs I will than k you"}
{"id": "superseg_train_490", "dialogue": "user: How do I set up direct deposit?[NEWLINE]agent: Do you have a bank account?[NEWLINE]user: no I do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is for?[NEWLINE]user: yes[NEWLINE]agent:  Direct deposit is a simple, safe, and secure way to get benefits[NEWLINE]agent: Do you have a bank or credit union?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: DO I have to have one?[NEWLINE]agent:  As of March 1, 2013, you are required to receive your payments electronically[NEWLINE][BOUNDARY][NEWLINE]user: Is there a toll free number oto call for more information[NEWLINE]agent: YEs there is,. I will be glad to find that for you call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: how long does it take?"}
{"id": "superseg_train_491", "dialogue": "user: How do I change direct deposit?[NEWLINE]agent: do you have one set up?[NEWLINE]user: yes.[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: yes I do[NEWLINE]agent: We are constantly expandingand improving our online services, including the ability to set up or change your direct depositinformation[NEWLINE][BOUNDARY][NEWLINE]user: Why do I need a bank account?[NEWLINE]agent: You have direct deposit, correct?[NEWLINE]user: yes[NEWLINE]agent: ] As of March 1, 2013,you are required to receive your payments electronically[NEWLINE][BOUNDARY][NEWLINE]user: what is direct deposit?"}
{"id": "superseg_train_492", "dialogue": "user: Do I need direct deposit?[NEWLINE]agent: Do you want to set it upo?[NEWLINE]user: No  thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is?[NEWLINE]user: yes.[NEWLINE]agent: Ok good.[NEWLINE]agent: Did you want to set it up?[NEWLINE]user: yes please[NEWLINE]agent: ok you will need to send it from the bank,  a few things will be needed[NEWLINE][BOUNDARY][NEWLINE]user: what will I need?[NEWLINE]agent: For more information regarding switching to an electronic payment if you don t have a bank account, [30] visit Treasury s Go Direct website or call the helpline at 1 - 800 - 333 - 1795[NEWLINE][BOUNDARY][NEWLINE]user: how long does it take to make an account?[NEWLINE]agent: Creating a free my Social Security account takes less than 10 minutes, lets you set up or change your direct deposit and gives you access to many other online services.[NEWLINE]user: I have a credit union what info do I need[NEWLINE]agent: have all of the following information ready when you apply Social Security numb Bank routing transit numbers[NEWLINE][BOUNDARY][NEWLINE]user: Is there more informationI can look into to?"}
{"id": "superseg_train_493", "dialogue": "user: I need help with my Social Security and direct deposit[NEWLINE]agent: Do you want help setting up direct deposit of your benefit payments?[NEWLINE]user: no sir[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want more information about what direct deposit is?[NEWLINE]user: no, I know what it is[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, would you like more information about direct deposit and your Social Security benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: What other questions do you have?[NEWLINE]user: no questions, just need more info[NEWLINE][BOUNDARY][NEWLINE]user: can I just create an account and log in for more info?[NEWLINE]agent: Yes. We are constantly expanding and improving our online services, including the ability to set up or change your direct deposit information.If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account, just log in to your my Social Security account\u00a0 and\u00a0 you can make changes.[NEWLINE]user: but what if I don't have one of those?"}
{"id": "superseg_train_494", "dialogue": "user: Is direct depositied offered?[NEWLINE]agent: do you need to set up or change direct deposit?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information?[NEWLINE]user: no thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still have questions?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can I change direct deposti?"}
{"id": "superseg_train_495", "dialogue": "user: Who all in my home will get benefits?[NEWLINE]agent: If you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]agent: Do you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]user: yes I do,[NEWLINE]agent: Did a spouse die?[NEWLINE]user: yes does that mean I need to apply for different benefits?[NEWLINE]user: For a complete list  please select the publication below that applies to the type of benefits you receive.[NEWLINE]agent:  please select the publication below that applies to the type of benefits you receive[NEWLINE]user: What if you are not married and under 18[NEWLINE]agent:  you may be eligible for child benefits based on your parent s work[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to contact social security?"}
{"id": "superseg_train_496", "dialogue": "user: Who can get benefits?[NEWLINE]agent:  Our mission is to deliver Social Security services that meet the changing needs of the public.s  It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits[NEWLINE]agent: Do members get benefits already?[NEWLINE]user: no[NEWLINE]agent: Is your spouse or ex deceased?[NEWLINE]user: yes[NEWLINE]agent:  you may become eligible for a higher Social Security benefit To find out if you, or a family member, might be eligible for a benefit based on another person s work, or a higher benefit based on your own work[NEWLINE]user: what if I served in the military?[NEWLINE]agent:  you may be eligible for benefits through the Veterans Administration[NEWLINE][BOUNDARY][NEWLINE]user: IS there a number to call?[NEWLINE]agent: Yes there is you may call our TTY number, 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: How do  i determine if I get it from someone elses work?"}
{"id": "superseg_train_497", "dialogue": "user: How do I know if I'm eligible for increased benefits?[NEWLINE]agent: Your benefits may change due to changes that arise in your life.[NEWLINE]agent: Do you or a family member receive SSI?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In this case, certain changes in your life could affect the eligibility for an increase in your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a TTY number I can call for more information?[NEWLINE]agent: Yes, our TTY number is 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: What life events could affect my benefits?[NEWLINE]agent: There are many life events that could affect the amount you receive in benefits, such as a failure to report a change could result in an overpayment for you.[NEWLINE]user: What if my spouse dies?[NEWLINE]agent: In the event that your spouse dies, you could be eligible for a higher survivor benefit based on his work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any other sources of information besides the website?"}
{"id": "superseg_train_498", "dialogue": "user: Who in my family are eligible for increased benefits?[NEWLINE]agent: Hello, I  will be glad to help you with that. If you have a spouse that passed, you may be eligible[NEWLINE]agent: I am sorry I have to ask this. Does that apply to you?[NEWLINE]user: oh it is okay. YEs I lost a spouse[NEWLINE]agent: Sorry to hear that. Then you may be eligible[NEWLINE]user: Thank you. Is there a list I can look at?[NEWLINE]agent: yes please select the publication below that applies to the type of benefits you receive[NEWLINE]user: What is the age to get it?[NEWLINE]agent: It is 65[NEWLINE]user: Will it ever increase[NEWLINE]agent:  If your spouse or ex - spouse has died  you may be eligible for a higher survivor benefit based on his or her work[NEWLINE]user: I worked for 11 years and am of age will i qualify?"}
{"id": "superseg_train_499", "dialogue": "user: What requirements do I need to get an increase?[NEWLINE]agent:  if your spouse or ex - spouse dies, you may become eligible for a higher Social Security benefit.[NEWLINE]agent: Excuse me for being so personal, does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: My condolences. you may become eligible for a higher Social Security benefit[NEWLINE]user: Does it change at anytime?[NEWLINE]agent: It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits[NEWLINE]user: If my spouse dies, how does that work?[NEWLINE]agent: if your spouse or ex - spouse dies,you may become eligible for a higher Social Security benefit[NEWLINE]user: What if you are of age will i get them?[NEWLINE]agent: yes youwill[NEWLINE]user: Is there a list of the events I need to report?[NEWLINE]agent:  For a complete list,  please select the publication below that applies to the type of benefits you receive  NOTE :Failure to report a change may result in an overpayment[NEWLINE]user: what if I served in army?"}
{"id": "superseg_train_500", "dialogue": "user: Can my family members be eligible for increased benefits?[NEWLINE]agent: Our mission is to help those family members get Social Security services that meet their changing needs.[NEWLINE]agent: Does you or your family member receive Social Security or SSI?[NEWLINE]user: Yes, me and my family get these services.[NEWLINE]agent: Certain life changes may affect eligibility for an increase in your federal benefits and you may become eligible for a higher Social Security benefit.[NEWLINE]user: What do I need to know about my Social Security Benefits for ages 11-18.[NEWLINE]agent: You can find the information on our website.[NEWLINE]user: Can I get higher retirement benefits based on my work?[NEWLINE]agent: Yes you may be eligible for higher retirement benefits based on your own work.[NEWLINE]user: So it depends on what I have earned at work?[NEWLINE]agent: Yes, your higher retirement benefits depend upon what you have worked.[NEWLINE]user: what if I have worked?"}
{"id": "superseg_train_501", "dialogue": "user: I have a family, are they eligible if I get benefits?[NEWLINE]agent: Hello. Hope you are well. It is possible that other members of the family may get benefits.[NEWLINE]agent: Sorry to get so personal, but did your spouse pass?[NEWLINE]user: no[NEWLINE]agent: DO you have an ex spouse that has passed?[NEWLINE]user: No.[NEWLINE]user: my daughter helps me does she get poaid?[NEWLINE]agent:  If your child had enough work credits and was providing at least half of your support, you may be eligible for a higher parent 's benefit based on his or her work[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact social security?[NEWLINE]agent:  Our website is a valuable resource for information about all of Social Security 's programs[NEWLINE]user: you can call us toll - free at 1 - 800 - 772 - 1213.  We treat all calls confidentially[NEWLINE]agent: you can call us toll - free at 1 - 800 - 772 - 1213.   [54] We treat all calls confidentially[NEWLINE][BOUNDARY][NEWLINE]user: I am 65 so I am guaranteed to be eligible?"}
{"id": "superseg_train_502", "dialogue": "user: Id like to find out if my family and myself are eligible for increase benefits?[NEWLINE]agent: We can do that  Our mission is to deliver Social Security services that meet the changing needs of the public[NEWLINE]agent: Do you or a family menber eceive Social Security or Supplemental Security Income SSI?[NEWLINE]user: not a family member just myself[NEWLINE]agent: Is you spouse or ex spouse still alive?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Where can I contact social security?[NEWLINE]agent: Please contact social security you can call us toll - free at 1 - 800 - 772 - 1213 or online at our website[NEWLINE][BOUNDARY][NEWLINE]user: May I be eligible for a higher survivor  benefit  based on his or her work?[NEWLINE]agent: The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse[NEWLINE]user: Where can I find out about increased benefits?[NEWLINE]agent: see the information about benefits on the Social Security website[NEWLINE]user: My benefits have changed after I applied what do I do?"}
{"id": "superseg_train_503", "dialogue": "user: Can I still work?[NEWLINE]agent:  At this step,s [75] we decide if your medical impairment prevents you from performing any of your past work[NEWLINE]agent: Does that answer your question?[NEWLINE]user: yes thank you[NEWLINE]agent: okay thank you[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have just described[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find that information[NEWLINE]agent: You can find that information on the SSI website[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?[NEWLINE]agent:  An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: I am blind does that make a difference?"}
{"id": "superseg_train_504", "dialogue": "user: How do you decide if I am working if I am disabled?[NEWLINE]agent: if you are working in 2019 and your earnings average more than $1,220 a month you are not disabled.[NEWLINE]user: Yes, I make more than $1,220 a month.[NEWLINE]agent: Then you are generally not considered disabled because you can still make $1,220 a month.[NEWLINE][BOUNDARY][NEWLINE]user: If I make $5,440 for the year do i earn my four credits?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What publications are there for me to look at?[NEWLINE]agent: You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.[NEWLINE][BOUNDARY][NEWLINE]user: What are some special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when adults are disabled before age 22?"}
{"id": "superseg_train_505", "dialogue": "user: How do i qualif?[NEWLINE]agent: Are you working?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: I do have low vision though[NEWLINE]agent: Ok no problem, we can help with that.[NEWLINE]user: Do I have to proof it or meet certain criteria[NEWLINE]agent:  If you do not meet the legal definition of blindness,  you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working[NEWLINE][BOUNDARY][NEWLINE]user: can I do other type of work?[NEWLINE]agent:  If you can t do the work you did in the past, we look to see if there is other work you could do despite your impairment[NEWLINE][BOUNDARY][NEWLINE]user: are there any other stipulations?[NEWLINE]agent: there are some situations you may not know about  If You 're Blind Or Have Low Vision - How We Can Help If You Are The Worker 's Widow Or Widower  Benefits For A Disabled Child   Benefits for Wounded Warriors & Veterans[NEWLINE][BOUNDARY][NEWLINE]user: What are the rules for visually impaired person?"}
{"id": "superseg_train_506", "dialogue": "user: DO I need to work in jobs covered by paypal[NEWLINE]agent: we decide if your medical impairment prevents you from performing any of your past work[NEWLINE]agent: If it doeswe proceed to Step 5[NEWLINE]user: Ca you did work you did in the past?[NEWLINE][BOUNDARY][NEWLINE]user: If a child is age 18 or older,we will evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE]agent: Does that sound good?[NEWLINE][BOUNDARY][NEWLINE]user:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?[NEWLINE]agent: An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: can you do any other type of work[NEWLINE]agent:  If you can t do the work you did in the past, [81] we look to see if there is other work you could do despite your impairment.[NEWLINE]user: If you can do other work, [86] we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE]agent: If you can do other work, [86] we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do you mean by disability?"}
{"id": "superseg_train_507", "dialogue": "user: How much should a person have worked before their disability to qualify for the benefits?[NEWLINE]agent: If they meet Social Security's definition of disability they also must have worked long enough under Social Security to qualify for disability benefits.[NEWLINE]agent: Do you know what's the amount needed to get the 4 credits per year?[NEWLINE]user: I don't[NEWLINE][BOUNDARY][NEWLINE]user: If an adult child is already receiving SSI benefits or disability benefits on his own record how would that affect the possibility of receiving benefits from their parents records?[NEWLINE]agent: They should check if they can get benefits payable on their parent's earning record to see if they can get higher benefits and if they are entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a child under the age of 18 with a disability?[NEWLINE]agent: In that case, we don't need to consider the child's disability when deciding if he or she qualifies for benefits as your dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any special situation in which a person can receive disability benefits?[NEWLINE]agent: Yes, there are situations other than the typical worker that qualify for the benefits on their own accord.[NEWLINE][BOUNDARY][NEWLINE]user: About qualifying for the benefit. What if my medical condition is severe and keeps me from doing basic work-related activities?"}
{"id": "superseg_train_508", "dialogue": "user: How do you decide if an adult child is disabled for SSDI benefits?[NEWLINE]agent: If a child is age 18 or older[NEWLINE]user: Yes they are[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the adult child get married/[NEWLINE]agent: Has  he or she receivesd benefits as an adult disabled since childhood[NEWLINE]user: yes[NEWLINE]agent: the benefits generally end if he or she gets married[NEWLINE][BOUNDARY][NEWLINE]user: What about if they have been receiving SSI on their own record? Is there other options?[NEWLINE]agent: benefits may be payable on a parent 's earnings record. Higher benefits might be payable and entitlement to Medicare may be possible[NEWLINE][BOUNDARY][NEWLINE]user: How do you evaluated this?[NEWLINE]agent: We evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out some more related information?"}
{"id": "superseg_train_509", "dialogue": "user: Is there anything I should know as someone with a blindness disability?[NEWLINE]agent: Yes, we consider a person to be legally blind if their vision can't be corrected to better than 20/200 in their better eye or if their visual field is 20 degrees or less, even with a corrective lens.[NEWLINE]user: So, what if I don't meet the lagal definition of blindness?[NEWLINE]agent: You could still qualify for disability benefits if your visual problems alone or combined with other health conditions prevents you from working.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now I'd like to know how do social security decides if an adult child is disabled and can get disability benefits?[NEWLINE]agent: Is the child 18 years old or older?[NEWLINE]user: yes, of course.[NEWLINE]agent: Their disability is evaluated the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state and they complete the disability decision for us.[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving disability benefits in his own record?[NEWLINE]agent: He still should check if he can get benefits on his parent's record. Higher benefits might be payable and he could be entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: In what is based on the benefits I get from Social Security?"}
{"id": "superseg_train_510", "dialogue": "user: Can you help me with benefits planner that deals with retirement?[NEWLINE]agent: Do you know that benefits are based on your year of birth?[NEWLINE]user: Yes, I knew benefits are based on my year of birth.[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE]user: Does it matter how early or late I get my retirement benefits?[NEWLINE]agent: No matter what your full retirement age is you may start receiving your benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I delay my benefits until after full retirement age?[NEWLINE]agent: If you wait to delay benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit, which is something to consider.[NEWLINE]user: What are some of the pros and cons to taking your benefits before full retirement age?[NEWLINE]agent: The pros of collecting your benefits before full retirement age are that you collect your benefits for a longer period of time.  The cons are that your benefit will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I start benefits early?"}
{"id": "superseg_train_511", "dialogue": "user: how do I begin[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE]user: Do they go by year of birth?[NEWLINE]agent: you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: what are the pros of it?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time[NEWLINE]user: Can I delay them until after retirement?[NEWLINE]agent:  if you delay your benefits until after full retirement age, you may be eligible for delayed retirement credits that would increase your monthly benefit ;[NEWLINE][BOUNDARY][NEWLINE]user: what is normal retirement age?[NEWLINE]agent: you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for delayed benefits?[NEWLINE]agent:  you may be eligible for delayed retirement credits that would increase your monthly benefit[NEWLINE][BOUNDARY][NEWLINE]user: can the benefits start early?"}
{"id": "superseg_train_512", "dialogue": "user: Can you help me with the benefits planner for retirement?[NEWLINE]agent: Yes, do you know benefits are based on your year of birth?[NEWLINE]user: No, I was not sure if benefits were based by year of birth.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you plan on retiring early?[NEWLINE]user: I don't think I will retire early.[NEWLINE][BOUNDARY][NEWLINE]agent: So you plan to retire at full retirement age and not age 62?[NEWLINE]user: I don't know for sure yet if I plan to retire at full retirement age or age 62 yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about the pros and cons of when you take retirement?[NEWLINE]user: I would not like to know the pros and cons at this moment.[NEWLINE]user: Could I be eligible for delayed retirement credits?[NEWLINE]agent: Yes, you may be eligible to receive delayed retirement credits that would increase your monthly benefits and there are other things to consider.[NEWLINE][BOUNDARY][NEWLINE]user: What does full retirement age by birth mean?"}
{"id": "superseg_train_513", "dialogue": "user: I need help with retirement ages and my social security benefits[NEWLINE]agent: Are you asking about when you can start receiving benefits?[NEWLINE]user: no about not yet being at retirement age[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about retiring early?[NEWLINE]user: yes, because I'm not at full retirement age yet[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]user: and is there a reason why we shouldn't just retire early or am I missing something?[NEWLINE]agent:  if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age[NEWLINE]user: is there a way of knowing how much that will be?[NEWLINE]agent: The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age.Select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: should I or shouldn't I take my benefits early?"}
{"id": "superseg_train_514", "dialogue": "user: Can you help me with Retirement Benefits Planning?[NEWLINE]agent: Do you want to know about benefits based on year of birth?[NEWLINE]user: Yes, I would like to know about Benefits Planning for Retirement.[NEWLINE]agent: Full retirement age is the age at which a person may first be eligible for full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I delay my benefits until after full retirement age?[NEWLINE]agent: You may be eligible for delayed retirement credits that would increase your monthly benefit.  There are also other things you should consider to make the decision.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I retire early?[NEWLINE]agent: You can retire early at between age 62 and full retirement age.[NEWLINE]agent: Would you like to know what takes place if you take benefits early?[NEWLINE]user: No, I am not going to start benefits early.[NEWLINE]user: What age does early retirement start?[NEWLINE]agent: Early retirement starts between age 62 and full retirement age.[NEWLINE]user: Are there any charts to help me figure out how much retirement benefits I would receive if i take them early?"}
{"id": "superseg_train_515", "dialogue": "user: Tell me about the retirement benefits.[NEWLINE]agent: There's the benefits by year of birth. Do you want to know about it?[NEWLINE]user: Yes[NEWLINE]agent: this alludes to the full retirement age, that it's the age at which a person may start to receive full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are the pros and cons of getting the benefits at full retirement age or at age 62?[NEWLINE]agent: the advantage of taking your benefits before full retirement age is that you collect benefits for a longer period of time, the disadvantage is that your benefit is reduced.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can know what would be the reduced amount I'd receive if I retire early?[NEWLINE]agent: yes, there's a chart that lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of 1000$. You can select your age on the chart to see how much your benefit will be reduced if you retire before full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What's the earliest age I can start receiving retirement benefits?[NEWLINE]agent: that would be at age 62.[NEWLINE][BOUNDARY][NEWLINE]user: How does the reduction of benefits work if I retire early?"}
{"id": "superseg_train_516", "dialogue": "user: Where do I begin to plan to retire?[NEWLINE]agent: are you of retirement age?[NEWLINE]user: yes[NEWLINE]agent: ok great,  Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits[NEWLINE]user: What age is the earliest you can get benefits?[NEWLINE]agent:  No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: What if I retire early?[NEWLINE]agent:  The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: are there pros?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time[NEWLINE]user: ok thank you"}
{"id": "superseg_train_517", "dialogue": "user: can you help with me with Social Security and what my date of birth means in regard to benefits?[NEWLINE]agent: Do you want to know more about benefits by year of birth?[NEWLINE]user: yes i do, about full retirement and that stuff[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to know if it helps to delay benefits, if you can help me with that?[NEWLINE]agent: If you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. There are other things to consider when making the correct decision about your retirement benefits, so it is best to\u00a0contact Social Security before you decide when to retire.[NEWLINE][BOUNDARY][NEWLINE]user: but how will it be if I start benefits early?[NEWLINE]agent: your benefits will be reduced a fraction of a percent for each month before your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: what is full retirement age then?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: but I can retire early whenever I want?"}
{"id": "superseg_train_518", "dialogue": "user: What happens when I retire earlier than 65 years of age?[NEWLINE]agent: You can retire at any time before the age of 62 and full retirement age.[NEWLINE]agent: Do you want to start your benefits early at the age of 62?[NEWLINE]user: No, I would not like to start benefits early at age 62.[NEWLINE][BOUNDARY][NEWLINE]user: What are the pros and cons of taking benefits early?[NEWLINE]agent: The advantages of taking benefits early are that you collect them for longer period of time.  The disadvantages is your benefits will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: What ages are benefits available?[NEWLINE]agent: No matter what your full retirement age or normal retirement age is you may start receiving benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what the reduction amount are when taking early retirement benefits?[NEWLINE]agent: The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $1,000 at full retirement age.  Just select your year of birth to find out how much your benefit would be reduced if you took early retirement.[NEWLINE][BOUNDARY][NEWLINE]user: What is full retirement age?"}
{"id": "superseg_train_519", "dialogue": "user: If someone retires early can they get benefits?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: Does that answer your question?[NEWLINE]user: If I start benefits early what happens?[NEWLINE][BOUNDARY][NEWLINE]user:  if you start benefits early, your benefits are reduced a fraction of a percent for each month before your full retirement age.[NEWLINE]agent: There are pros and cons of that[NEWLINE]user: what is a pro of it[NEWLINE]agent:  The advantage is that you collect benefits for a longer period of time[NEWLINE][BOUNDARY][NEWLINE]user: can I get them early?[NEWLINE]agent: No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: What if  I delay it?"}
{"id": "superseg_train_520", "dialogue": "user: How are benefits determined?[NEWLINE]agent: If You Retire Earlyr  You can retire at any time between age 62 and full retirement age[NEWLINE]agent: did you start benefits early?[NEWLINE]user: No I did not[NEWLINE][BOUNDARY][NEWLINE]user: are there pros and cons?[NEWLINE]agent: There are advantages and disadvantages to taking your benefit before your full retirement age.   [The advantage is that you collect benefits for a longer period of time  The disadvantage is your benefit is reduced[NEWLINE][BOUNDARY][NEWLINE]user: what if I start benefits early?[NEWLINE]agent: Your benefits will be reduced by a reduced a fraction of a percent for each month before your full retirement[NEWLINE][BOUNDARY][NEWLINE]user: oh ok[NEWLINE]agent: No matter what your full retirement age also called \" normal retirement age \" is  you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: no thanks"}
{"id": "superseg_train_521", "dialogue": "user: what if a person retires early?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: are you retired?[NEWLINE]user: no I am not[NEWLINE][BOUNDARY][NEWLINE]user: how early can i get benefits?[NEWLINE]agent:  you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: what arethe pros?[NEWLINE]agent: if you delay your benefits until after full retirement age, you may be eligible for delayed retirement credits that would increase your monthly benefit[NEWLINE]user:  The advantage is that you collect benefits for a longer period of time[NEWLINE]agent:  The advantage is that you collect benefits for a longer period of time.[NEWLINE]user: would they increase?"}
{"id": "superseg_train_522", "dialogue": "user: Can I retire earlier than full retirement age?[NEWLINE]agent: Yes, you can retire at any time between age 62 and full retirement age.[NEWLINE]agent: Do you plan on starting benefits early?[NEWLINE]user: Yes I want to start benefits when I turn the age of 62.[NEWLINE]agent: If you retire at age 62 then your benefits are reduced a fraction of a percent ofr each month before full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my benefits if I delay them after full retirement age?[NEWLINE]agent: You may be eligible for delayed retirement credits that increase your monthly benefit.  Also, there are other things to consider to make this decision.[NEWLINE]user: What are some of the pros and cons of when to receive benefits?[NEWLINE]agent: The pro to taking your benefits before full retirement age is that you will collect them longer period of time.  The con is your benefit will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of receiving benefits?[NEWLINE]agent: No matter what your full retirement age is you may start receiving benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a chart that I can see how benefits will be affected at age 62?"}
{"id": "superseg_train_523", "dialogue": "user: I want to know more about retiring early and social security benefits[NEWLINE]agent: OK, You can retire at any time between age 62 and full retirement age. however your benefits are reduced if you start them early[NEWLINE]agent: Will you be starting benefits early?[NEWLINE]user: yes that is what I wanted to know[NEWLINE]agent: Your benefits will be reduced a fraction of a percent for each month before your full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what is considered full retirement age? do I decide that when I stop working?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to know about how much my benefits will be reduced?[NEWLINE]agent: Yes, The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age. Just select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE]user: I'm not 62 years old, so is it the same for all of us?[NEWLINE]agent: You can select your own year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE]user: and they take a certain amount like twenty dollars or something like that each month?"}
{"id": "superseg_train_524", "dialogue": "user: Are their repercussions for retiring early?[NEWLINE]agent: While you can retire between age 62 and full retirement age, there can be penalties for starting benefits early.[NEWLINE]agent: Are you planning on starting your benefits early?[NEWLINE]user: No, I am not wanting to start my benefits at an earlier age.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any rewards for delaying my benefits until after full retirement age?[NEWLINE]agent: Yes, you may be eligible for delayed retirement credits that would increase your monthly benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my benefits if I decide to start receiving them early?[NEWLINE]agent: If you receive your benefits early they will be reduced a fraction of a percent for each month before your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What is an advantage for taking your benefits before your full retirement age?[NEWLINE]agent: The advantage is that you get to collect benefits over a longer period of time.[NEWLINE][BOUNDARY][NEWLINE]user: What is the earliest age that I can start receiving benefits?[NEWLINE]agent: You can receive benefits as early as 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to select to find out how much my benefit will be reduced if I retire between 62 and full retirement age?"}
{"id": "superseg_train_525", "dialogue": "user: what if I retire early?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: Did you want to start benefits early?[NEWLINE]user: no I do not[NEWLINE][BOUNDARY][NEWLINE]user: what are the pros?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time. The disadvantage is your benefit is reduced.[NEWLINE][BOUNDARY][NEWLINE]user: when can I retire?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what is normal retirement age?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits. No matter what your full retirement age also called \" normal retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what are the pros again?"}
{"id": "superseg_train_526", "dialogue": "user: I need to know what I need I was denied[NEWLINE]agent: sorry to hear that. If you were denied, you may request an appeal[NEWLINE]agent: Were you for sure denied?[NEWLINE]user: HOw can I request an appeal?[NEWLINE]agent:  If you disagree with the hearing decision you may request a review by Social Security s Appeals Council online.[NEWLINE]user: ok thank you[NEWLINE]agent: you may also request a review by Social Security s Appeals Council online[NEWLINE]user: Will the appeals coucil deny it?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations[NEWLINE]user: What if i think they are wrong[NEWLINE]agent: you can file a civil suit in a federal district court.[NEWLINE]user: How can I learn more"}
{"id": "superseg_train_527", "dialogue": "user: what if you were denied?[NEWLINE]agent: Were you denied?[NEWLINE]user: can I appeal online?[NEWLINE]agent: You sure can[NEWLINE][BOUNDARY][NEWLINE]user: Is there away to check my status?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account[NEWLINE]user: What If I do not have an SSI account[NEWLINE]agent:  you can create one today[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree wioth the decision?[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?"}
{"id": "superseg_train_528", "dialogue": "user: I need to know how to request a hearing for a non-medical determination.[NEWLINE]agent: Have you requested a reconsideration and received a non-medical determination letter from us that you want to appeal to?[NEWLINE]user: That's correct.[NEWLINE]agent: You can go online and request a non-medical hearing.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check the status of my hearing?[NEWLINE]agent: You can check the status by using your My Social Security account.[NEWLINE]agent: Do you have one?[NEWLINE]user: I don't.[NEWLINE]agent: You can create one online.[NEWLINE][BOUNDARY][NEWLINE]user: who is in charge of the hearing?[NEWLINE]agent: the hearing is conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case.[NEWLINE][BOUNDARY][NEWLINE]user: What would be my options if the appeal council decides not to review my case?"}
{"id": "superseg_train_529", "dialogue": "user: How do I request a Reconsideration Online for a medical determination?[NEWLINE]agent: Was your disability claim recently denied for medical reasons?[NEWLINE]user: Yes, my disability claim was recently denied for medical reasons.[NEWLINE]agent: You can request an appeal online if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if the Appeals Council decides to review my case?[NEWLINE]agent: The Appeals Council will decide your case itself or return it to an administrative law judge for further review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a my Social Security account?[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn more about the Appeals Council review?[NEWLINE]agent: You will need to visit Federal Court Review Process.[NEWLINE]user: What happens if I disagree with the Appeals Council's decision?[NEWLINE]agent: You can file a civil suit in a federal district court; which is the last level of the appeals process.[NEWLINE]user: What if I disagree with the hearing decision?"}
{"id": "superseg_train_530", "dialogue": "user: I want to appeal a decision from Social Security[NEWLINE]agent: Is this for a non-medical determination?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]user: how do I know what is going on with my hearing?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account.A my Social Security account is an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you have a my Social Security account?[NEWLINE]user: no, does it have to be all done online[NEWLINE][BOUNDARY][NEWLINE]user: could I call or when they give me a decision can I appeal online?[NEWLINE]agent: Yes, you can file an appeal by calling our toll - free number, 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 or contacting your local Social Security office.[NEWLINE]user: and I can fight if I disagree with the decision they give, right?"}
{"id": "superseg_train_531", "dialogue": "user: Is there any way for me to check to see how my disability hearing is going?[NEWLINE]agent: Whether you applied online, by phone, or in an office, all you have to do to check is log on to your my Social Security account. A my Social Security account an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you have a my Social Security account?[NEWLINE]user: no I don't...I think[NEWLINE][BOUNDARY][NEWLINE]user: I won't need it now, can I ask something else? If I get denied and I want a review, what does the Appeals Council do?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations.[NEWLINE]user: so if they say no to me then I'm out of luck?[NEWLINE]agent: If you disagree with the Appeals Council 's decision, or if the Appeals Council decides not to review your case you can file a civil suit in a federal district court.This is the last level of the appeals process.\u00a0 This process is not available online.[NEWLINE][BOUNDARY][NEWLINE]user: and if I'm denied benefits I can appeal to the Council when I want?[NEWLINE]agent: You may request an appeal and you have 60 days after you receive the notice of our decision to ask for any type of appeal[NEWLINE][BOUNDARY][NEWLINE]user: and what happens if the Appeal's Council does look at my case?"}
{"id": "superseg_train_532", "dialogue": "user: I was wondering how I can check my hearing status. I have a disability and am hard of hearing.[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account. A my Social Security account is an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you NOT have an account yet?[NEWLINE]user: Yes, I don't have an account yet.[NEWLINE]agent: In that case you can create one today.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, after I sorted one more question. If I was to file an appeal for a review of a decision, can I do so by phone?[NEWLINE]agent: Yes, you can file an appeal by calling our toll-free number, 1-800-772-1213, or TTY 1-800-325-0778 or contacting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: That's good, I would like a re-evaluation of my hearing, I think it is a lot worse than my doctor determined. Is it possible to request a hearing for a medical determination online?[NEWLINE]agent: Of course, you may request a hearing online.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Back to my appeal, can I request one?[NEWLINE]agent: Yes, you may request an appeal. Generally you have 60 days after you receive the notice of our decision to ask for any type of appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. And I can file a civil suit if I disagree, right?"}
{"id": "superseg_train_533", "dialogue": "user: Hello, good morning. I'm a recently widower and needed to know something. My wife was receiving social security benefits, so what happens now with those incomes?[NEWLINE]agent: Did you say your wife was receiving benefits?[NEWLINE]user: Yeah, she was.[NEWLINE]agent: O.k. If that so, You must return the benefit received for the month of dead and any later months. So, if the deceased person received a benefit on July, you must return it on August.[NEWLINE][BOUNDARY][NEWLINE]user: That would make sense. Say, I'm going to receive government pension so it's not covered by social security. That could play something on my survivor benefits?[NEWLINE]agent: Sure, can do. On those cases, you SS benefits as survivor may well be affected.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, well i thought that, thanks for confirming. With these kind of thing, is there a chance to any other member of my family could get benefits?[NEWLINE]agent: Yeah, under certain circumstances, certain family members are eligible, such as stepchild, grandchild, step grandchild or adopted child.[NEWLINE][BOUNDARY][NEWLINE]user: Who can get benefits from a worker?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.[NEWLINE][BOUNDARY][NEWLINE]user: You said to me before that i should return the benefits of my deseaced spouse, is that right?"}
{"id": "superseg_train_534", "dialogue": "user: How do I get started?[NEWLINE]agent: is anyone in your house deceased?[NEWLINE]user: yes[NEWLINE]agent: Ok thank you for that response.  If the deceased was receiving Social Security benefits, [35] you must return the benefit received for the month of death and any later months[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a lump sum[NEWLINE]agent:  the surviving spouse can still receive the lump - sum if, during the month the worker died[NEWLINE][BOUNDARY][NEWLINE]user: What if I already receive benefits as a spouse?[NEWLINE]agent: So you receive benefits?[NEWLINE]user: no I dont[NEWLINE]agent: Are you of retirement age?[NEWLINE]user: yes"}
{"id": "superseg_train_535", "dialogue": "user: Hi, I just lost my husband and would like to know if Social Security pays out any form of death benefit?[NEWLINE]agent: Yes Social Security does pay death benefits. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart was receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Are you the spouse or a child of the deceased?[NEWLINE]user: No I am not the spouse or a child of the deceased.[NEWLINE][BOUNDARY][NEWLINE]user: What should be done, in accordance with Social Security requirements, when a family member dies?[NEWLINE]agent: You should call 1-800-772-1213 and speak to a Social Security representative between 7 am and 7 pm Monday through Friday or you can visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: If I remarry how does this affect  Social Security payments that I receive?[NEWLINE]agent: If you remarry you will still continue to qualify for benefits on your deceased spouse's Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to the special lump-sum death payment if there is no eligible surviving spouse?[NEWLINE]agent: The lump-sum payment can be paid to the worker's child or children if, during the month the worker died, the child was already receiving benefits on the worker's record or became eligible for benefits upon the worker's death.[NEWLINE][BOUNDARY][NEWLINE]user: Are any other family members eligible for Social Security benefits?"}
{"id": "superseg_train_536", "dialogue": "user: I need to inquire how much earnings does it require for a spouse to have earned to earn their four credits in a calendar year?[NEWLINE]agent: A spouse has earned their four credits for the year when they have reached $5,440.[NEWLINE]agent: Has your spouse earned $5,440 within this calendar year?[NEWLINE]user: My spouse has not yet reached that amount in earnings, no.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do about benefits considering my spouse has just passed away?[NEWLINE]agent: You must return this month's benefits and any benefits you may receive in your spouse's name next month.[NEWLINE][BOUNDARY][NEWLINE]user: Does having a small child affect my ability to keep my deceased spouse's benefits?[NEWLINE]agent: If the child is your spouse's naturally or legally adopted child, you would not have to meet the length-of-marriage rule.[NEWLINE][BOUNDARY][NEWLINE]user: If I am 52 and disabled will I continue to qualify for benefits after my spouse has passed away?[NEWLINE]agent: You will be able to continue to qualify for benefits, but there may be limits on how much you may earn while receiving these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What other family members may also be eligible after a person receiving benefits passes away?[NEWLINE]agent: Are there any unmarried children under 18 or up to age 19 that were still attending school full time?[NEWLINE]user: I do have school-aged children I am left caring for, yes."}
{"id": "superseg_train_537", "dialogue": "user: Hi, Could you please explain to me how my spouse can earn Social Security benefits if I die?[NEWLINE]agent: A worker can earn up to four credits each year. As an example, in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.[NEWLINE]agent: Can you tell me is your spouse has earned $5,440 in a year?[NEWLINE]user: Yes my spouse earned $5,440.[NEWLINE]agent: If that is so then your spouse has earned her/his four credits for the year.[NEWLINE]user: Can you please explain how my spouse earns Social Security Survivors Benefits?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits, that is 10 years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount a family is entitled to receive?[NEWLINE]agent: The limit varies but it is generally between 150 to 180 percent of the basic benefit rate. If the sum of benefits payable to family members is greater than this limit the benefits will be reduced proportionately.[NEWLINE][BOUNDARY][NEWLINE]user: What additional factors can affect a widow's benefits?[NEWLINE]agent: There are several factor that can affect widow/widower's benefits. One of these is if they remarry before they reach the age of 60.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing I would like to know. Is there a payment from Social Security payable upon my death?[NEWLINE]agent: Yes there is a one-time payment of $255 which can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart and was receiving certain Social Security benefits on the deceased's record.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional info I need to know about whether other family members are eligible for benefits?"}
{"id": "superseg_train_538", "dialogue": "user: Does Social Security pay death benefits?[NEWLINE]agent: Yes, a one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving Social Security benefits on the deceased's record.[NEWLINE]user: What if there is no surviving spouse to receive the benefit?[NEWLINE]agent: The payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: Will my benefits affect the amount of others?[NEWLINE]agent: Do you have minor or disabled children?[NEWLINE]user: No I do not have minor or disabled children.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am remarried before you reach age 60 or age 50 if disabled?[NEWLINE]agent: You cannot receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?"}
{"id": "superseg_train_539", "dialogue": "user: What happens if the deceased received monthly benefits?[NEWLINE]agent:  If the deceased was receiving Social Security benefits  you must return the benefit received for the month of death and any later months.[NEWLINE]user: ok thank you[NEWLINE][BOUNDARY][NEWLINE]user: what if you are a widow or widower?[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security, you can receive full benefits at full retirement age for survivors or reduced benefits as early as age[NEWLINE]user: can i receive them at any age?[NEWLINE]agent: If you wish to apply for disability benefits as a survivor,  you can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the deceased received monthly benefits?[NEWLINE]agent:  If the deceased was receiving Social Security benefits,  you must return the benefit received for the month of death and any later months[NEWLINE][BOUNDARY][NEWLINE]user: are there any other exclusions?"}
{"id": "superseg_train_540", "dialogue": "user:  How does a Spouse Earns Social Security Survivors Benefits[NEWLINE]agent: A worker can earn up to four credits each year[NEWLINE]agent: do you have a spouse that is deceased?[NEWLINE]user: yes[NEWLINE]agent:  When your spouse has earned $ 5,440,  they have earned their four credits for the year[NEWLINE][BOUNDARY][NEWLINE]user: What if you are a widow or widower[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security you can :   receive full benefits at full retirement age for survivors or reduced benefits as early as age 60.[NEWLINE][BOUNDARY][NEWLINE]user: can you get A Special Lump-Sum Death Payment[NEWLINE]agent: If they were living apart  the surviving spouse can still receive the lump - sum if, during the month the worker died, they[NEWLINE][BOUNDARY][NEWLINE]user: what is a Survivors Benefit Amount[NEWLINE]agent: If the person who died was receiving reduced benefits,  we base your survivors benefit on that amount[NEWLINE]user: What if you are divorced?[NEWLINE]agent: One surviving parent 82 percent.   Two surviving parents 75 percent to each parent. Percentages for a surviving divorced spouse would be the same as above.[NEWLINE][BOUNDARY][NEWLINE]user: What if you had a minor or disabled child?"}
{"id": "superseg_train_541", "dialogue": "user: How can my spouse earn social security survivors benefits?[NEWLINE]agent: A worker can earn up to four credits each year and in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.[NEWLINE]user: What happens when my spouse has earned $5,440 for the year?[NEWLINE]agent: When your spouse has earned $5440 for the year they have earned all four credits for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when a family member dies?[NEWLINE]agent: We should be notified right away when a person dies; but you cannot report a death or apply for survivors benefits online.[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: Yes, I need to report a death.[NEWLINE]agent: You can call 1-800-772-1213 TTY 1-800-325-0778 between the hours of 7.a.m and 7 p.m. Monday through Friday to talk to a Social Security Representative to report a death.  You can also, visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to provide benefits for survivors?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with minors when I die?[NEWLINE]agent: If you are the unmarried child under 18 up to 19 if attending elementary or secondary school full time of a worker who dies they can be eligible for survivors benefits."}
{"id": "superseg_train_542", "dialogue": "user: should i plan my retirement and my social security benefits?[NEWLINE]agent: are you a wido or widower?[NEWLINE]user: yes[NEWLINE]agent: ok great![NEWLINE][BOUNDARY][NEWLINE]user: Will I get a lump sum?[NEWLINE]agent: the lump - sum can be paid to the worker 's child or children if, during the month the worker died, the child[NEWLINE][BOUNDARY][NEWLINE]user: do widows get full benefits?[NEWLINE]agent:  you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]user: what are the circumstances?"}
{"id": "superseg_train_543", "dialogue": "user: Can you tell me if death benefits are available through Social Security?[NEWLINE]agent: Yes, a one time payment of $255 could be paid to the surviving spouse if living with the deceased or was receiving certain benefits.[NEWLINE]agent: Is there no surviving spouse?[NEWLINE]user: Yes, I would be the surviving spouse.[NEWLINE]agent: Then the payment would be made to a child that is eligible for benefits on the deceased records.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what family members may be eligible?[NEWLINE]agent: Do you have a stepchild, grandchild, step grandchild, or adopted child could be eligible.[NEWLINE]user: Yes, I do have a child that is would be eligible.[NEWLINE]agent: Were there parents dependent on the deceased?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Then they are not eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already get benefits as a spouse?"}
{"id": "superseg_train_544", "dialogue": "user: I need to know what to do with the checks a relative keeps getting after they have passed away[NEWLINE]agent: Was the deceased receiving Social Security benefits?[NEWLINE]user: yes there are checks[NEWLINE]agent: You will have to return the benefit received for the month of death and any later months?[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Social Security benefit for the widow of someone on benefits?[NEWLINE]agent: A one-time payment of $255 can be paid to the widow if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased\u2019s record.[NEWLINE][BOUNDARY][NEWLINE]user: can I get any benefits because of the dead person that was on social security?[NEWLINE]agent: Did you want to know what family members may be eligible for survivors benefits?[NEWLINE]user: yes sir[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child of the deceased?[NEWLINE]user: I'm not any of those"}
{"id": "superseg_train_545", "dialogue": "user: is there a death benefit?[NEWLINE]agent:  A one-time payment of $ 255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record[NEWLINE]user: can a son get the payment?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: do you need to work a long time to get benefits?[NEWLINE]agent: No one needs more than 10 years of work to be eligible for any Social Security benefit[NEWLINE][BOUNDARY][NEWLINE]user: what are all the survivor benefits about?[NEWLINE]agent: Just as you plan for your family's protection if you die. you should consider the Social Security benefits that may be available if you are the survivor that is, the spouse, child, or parent of a worker who dies.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm eligible for survivor benefits as a close related child?[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child?[NEWLINE]user: no I'm not"}
{"id": "superseg_train_546", "dialogue": "user: Hello there. The other day I was thinking in the future, and was asking about possible benefits my spouse could get, like survivor. Could you help me there?[NEWLINE]agent: Well, she can get those benefits earning credits, up to four each year. Those are credited for each $1,360 of wages or self-employment income.[NEWLINE]user: I see. Ad how much she would have to earn to get those four credits?[NEWLINE]agent: She would have to earn $5,440 to be credited with those four credits. That should repeat each year.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it, thanks for that. I heard other family members could be eligible for this kind of benefits, could you tell me which ones?[NEWLINE]agent: Do you have a stepchild, grandchild, step grandchild or adopted child?[NEWLINE]user: Yes, I have a grandchild.[NEWLINE]agent: Do you have any of your parents still alive?[NEWLINE]user: No, they're not.[NEWLINE]agent: Obviously, those can't get any benefit, as you may already guessed.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, I know, don't worry. Going back to my spouse's credits. How many credit will need to get the benefits?"}
{"id": "superseg_train_547", "dialogue": "user: Can other family members be eligible? for Survivor benefits[NEWLINE]agent: Yes, do you want to know which family members may be eligible?[NEWLINE]user: yes[NEWLINE]agent: Do you have a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: if I have[NEWLINE]agent: Do you have parents alive?[NEWLINE]user: Unfortunately not[NEWLINE]agent: for now, only your stepchild, grandchild, grandchild or adoptive child may receive the benefit[NEWLINE][BOUNDARY][NEWLINE]user: in case of a widow or widower?[NEWLINE]agent: You should know that a widow or widower can start receiving a benefit at a reduced rate, and then, at full retirement age, switch to the other benefit at a non-reduced rate.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get married after I turn 60?"}
{"id": "superseg_train_548", "dialogue": "user: How do I plan for disability?[NEWLINE]agent: Do you have a disability?[NEWLINE]user: yes[NEWLINE]agent: In general we pay monthly benefits to people who are unable to work for a year or more because of a disability.[NEWLINE][BOUNDARY][NEWLINE]user: How do you define a disability?[NEWLINE]agent: You can not do work that you did before  We decide that you can not adjust to other work because of your medical condition[NEWLINE][BOUNDARY][NEWLINE]user: What type of work?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if you have a disabled child?[NEWLINE]agent: A child under age 18 may be disabled[NEWLINE][BOUNDARY][NEWLINE]user: How is it determined if a child is disabled?[NEWLINE]agent:  If a child is age 18 or older  we will evaluate his or her disability the same way we would evaluate the disability for any adult.[NEWLINE]user: ok thank you"}
{"id": "superseg_train_549", "dialogue": "user: Hi there, I 'm looking for some info about how a person may qualify for a disability benefit?[NEWLINE]agent: I understand you want to know about if you are eligible for disability?[NEWLINE]user: No, not me.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets go over other question. What can you tell about if a disabled dult may be eligible for benefits?[NEWLINE]agent: It's possible, But for that, such adult must be disabled before age 22 and to have a deceased parent or such parent starts receiving retirement or disability benefits. It is considered a child's benefit because is paid on a parent Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's interesting. Look, about that disability, what can you tell me if  i'm not able to do my current work anymore?[NEWLINE]agent: Are you currently unable to perform any work?[NEWLINE]user: No, nothing like that, just being curious about it.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, please. I have this relative who have vision problems. How much is the monthly earnings she can get?[NEWLINE]agent: No problem. by 2019, those earning has limits for $2,040.[NEWLINE][BOUNDARY][NEWLINE]user: O.k thanks. I suppose you have a disability list in order to classify people and choose if they are eligible, right?.What about if there is a disability which isn't there?"}
{"id": "superseg_train_550", "dialogue": "user: How can I qualify for disability benefits?[NEWLINE]agent: are you looking to qualify for Social Security disability benefits?[NEWLINE]user: yes, that's correct.[NEWLINE]agent: The first requirement you must meet is to have worked in jobs covered by Social Security and then you must have a medical condition that meets Social Security's definition of disability.[NEWLINE][BOUNDARY][NEWLINE]user: Could I work on my previous job if I receive the benefits?[NEWLINE]agent: If after reviewing your case we decide that despite your condition you still can work then you wouldn't qualify for the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to make the application process faster?[NEWLINE]agent: For disabled people, they can file an Adult Disability Report to speed up the process.[NEWLINE][BOUNDARY][NEWLINE]user: How should a survivor widow apply for disability benefits?[NEWLINE]agent: They can't do it online but they can contact Social Security at 1-800-772-1213 to apply for disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And for an adult child with a disability?"}
{"id": "superseg_train_551", "dialogue": "user: How do people qualify for disability benefits?[NEWLINE]agent: Do you mean Social Security disability benefits?[NEWLINE]user: yes[NEWLINE]agent: Those that have worked in jobs that social security cover and have a medical condition that meets Social Security's definition of disability can qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: For those with a blind disability, what if they don't meet the legal definition of blindness?[NEWLINE]agent: If their visual problems alone or combined with other health problems keep them from working, then they still can qualify for disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number to request an appointment?[NEWLINE]agent: Sure, you can use the TTY number 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: For an adult child with a disability, is it necessary that they had worked before?[NEWLINE]agent: It's not necessary. The benefits the child would receive are based on the parent's earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if a worker dies?"}
{"id": "superseg_train_552", "dialogue": "user: hello, please tell me about the qualifying process for the disability benefit.[NEWLINE]agent: Do you mean Social Security disability benefit?[NEWLINE]user: yes[NEWLINE]agent: first, the person who applies must have worked in jobs covered by Social Security. Then the person must have a medical condition that meets Social Security's definition of disability.[NEWLINE][BOUNDARY][NEWLINE]user: What would qualify as a severe medical condition?[NEWLINE]agent: A condition is considered severe if it limits your ability to do basic-work related activities.[NEWLINE]user: What if it doesn't?[NEWLINE]agent: Then you won't be considered disabled.[NEWLINE][BOUNDARY][NEWLINE]user: What else is it needed to be qualified as disabled if I already can't work because of it?[NEWLINE]agent: Your disability must also be expected to last for at least a year or result in death.[NEWLINE]user: oh my, isn't that too much?"}
{"id": "superseg_train_553", "dialogue": "user: How does one qualify?[NEWLINE]agent: Have you worked or have a medical condition?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What if an adult child is disabled?[NEWLINE]agent: We send the application to the Disability Determination Services in your state that completes the disability decision for us[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child gets married?[NEWLINE]agent: If they are disabled,  they can speed up the application process if they complete an Adult Disability Report and have it available at the time of their appointment[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify?[NEWLINE]agent: To qualify for Social Security disability benefits, you must first have worked in jobs covered by Social Security[NEWLINE][BOUNDARY][NEWLINE]user: is my condition listed?"}
{"id": "superseg_train_554", "dialogue": "user: Could you help me please, I need to know how to quality for disability benefits?[NEWLINE]agent: To qualify for Social Security disability benefits you would first have had to work in jobs that are covered by Social Security. Have you worked in jobs covered by Social Security?[NEWLINE]user: No I did not work in jobs covered by Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Are there not any special situations under which you can apply for disability benefits?[NEWLINE]agent: Yes there are some special situations but most people who receive disability benefits are workers who qualify on their own records and meed the work and disability requirements.  However, there are some situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What is my condition is found in the list of disabling conditions?[NEWLINE]agent: If you condition is found on the list you will receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am on disability benefits and reach full retirement age? Do I receive disability payments and retirement benefits?[NEWLINE]agent: If you are receiving Social Security disability benefits when you reach full retirement age your disability benefits automatically convert to retirement benefits but the amount remains the same.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special rules for the blind?"}
{"id": "superseg_train_555", "dialogue": "user: How does a person qualify?[NEWLINE]agent:  To qualify for Social Security disability benefits  you must first have worked in jobs covered by Social Security[NEWLINE]user: ok thanks so much[NEWLINE][BOUNDARY][NEWLINE]user: Can you do any other type of work?[NEWLINE]agent:  If you can t do other work,  we ll decide you are disabled[NEWLINE]user: What if you cannot work?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if you are working?[NEWLINE]agent:  If you are working in 2019 and your earnings average more than $ 1,220 a month[NEWLINE][BOUNDARY][NEWLINE]user: What if you are blind?"}
{"id": "superseg_train_556", "dialogue": "user: Hi, how you doing?. I was told the other day that you can go for a disability revision, is that true?[NEWLINE]agent: Well, yes. We can review your case often in order to determine if you still are disabled. In that recgard, your benefits will continue as long as you keep this condition.[NEWLINE]agent: Have you received a medical improvement in your case recently?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: How often you do that kind of revisions? Is that legit?[NEWLINE]agent: Of course, The law requires and enable us to review your case from time to time to verify that you are still disabled. Don't worry, we'll inform you when its time and about the results.[NEWLINE][BOUNDARY][NEWLINE]user: Where i can find more information about it?[NEWLINE]agent: You can check the following publication: Working While disabled: How we can help.[NEWLINE][BOUNDARY][NEWLINE]user: Um, i supposed that if i get some improvement, i should notify it, isn't?[NEWLINE]agent: Certainly, you should. You are responsible to inform any improvement in your condition, or if you go back to work. In any case, you should check the booklet we send you with your application.[NEWLINE][BOUNDARY][NEWLINE]user: Of course, of course. I suppose is not a good thing to try to live on social benefits, huh?[NEWLINE]agent: Well, no. If you are a responsible person, is most than probable that you would rather going back to work that only live from social benefits.[NEWLINE]user: But, lets say i need to keep those, is there any chance for that to happen?"}
{"id": "superseg_train_557", "dialogue": "user: Can I eventually go back to work if I'm receiving disability benefits?[NEWLINE]agent: Most people do prefer to work instead of getting staying with a disability benefit. Is that your case?[NEWLINE]user: Not really, but I'm just curious about it.[NEWLINE][BOUNDARY][NEWLINE]user: For how long can I continue to get the disability benefits?[NEWLINE]agent: In most cases, for as long as you are disabled.[NEWLINE]user: Are there any exceptions?[NEWLINE]agent: You could stop getting the benefits under certain circumstances, like if your health improves to the point that you are no longer considered disabled and can go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Can you recommend me publications to read more about disability beneftis?[NEWLINE]agent: Yes sure. You can read the publications Disability Beneftis, What you Need to Know When you Get Social Security and How we Decide if you Still Have a Qualifying Disability.[NEWLINE][BOUNDARY][NEWLINE]user: And about Social Security work incentives?"}
{"id": "superseg_train_558", "dialogue": "user: can you help me with knowing about if they can take my benefits away and when they review my case?[NEWLINE]agent: your benefits will continue as long as you are disabled.How often we review your cases depends on whether your condition is expected to improve\u00a0How often we review your case\u00a0depends on whether your condition is expected to improve..[NEWLINE]agent: Is your condition expected to improve?[NEWLINE]user: no, that is why i want to know[NEWLINE][BOUNDARY][NEWLINE]user: are you just reviewing my case because you heard something?[NEWLINE]agent: The law requires that we review your case from time to time to verify that you are still disabled.We tell you if it is time to review your case and we also keep you informed about your benefit status.[NEWLINE][BOUNDARY][NEWLINE]user: can I read up more about this so it doesn't take me by surprise?[NEWLINE]agent: We have some available publications: Disability Benefits,  What You Need To Know When You Get Social Security Disability Benefits and How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm improving without really working and If I work do I lose benefits?[NEWLINE]agent: A lot of people would rather work than live on disability benefits. There are special rules that help you keep your cash benefits and Medicare while you test your ability to work, so you don't have to worry about losing benefits.[NEWLINE]user: what kind of rules are they so I can read more on them?[NEWLINE]agent: There are special rules that help you keep your cash benefits and Medicare while you test your ability to work.We call these rules \" work incentives \"[NEWLINE][BOUNDARY][NEWLINE]user: and what can cause my disability to get taken away if they review?"}
{"id": "superseg_train_559", "dialogue": "user: What could make my disability benefits stop?[NEWLINE]agent: We have two things that can cause benefits to stop- your monthly income or returning to a substantial job.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?[NEWLINE]agent: We would need to gather more information. Do you prefer to work over living off disability?[NEWLINE]user: I'm not sure.[NEWLINE]user: Can I learn about work incentives?[NEWLINE]agent: Yes, we have two documents.[NEWLINE]user: What are the documents called?[NEWLINE]agent: Working While Disabled and How Can We Help[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work part time?"}
{"id": "superseg_train_560", "dialogue": "user: I need help understanding my disability benefits.[NEWLINE]agent: You will continue to have benefits as long as you are disabled.[NEWLINE]agent: Has your health improved?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to work?[NEWLINE]agent: Yes, but we do have limits on how much one can work and still receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How often do you review my case?[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?"}
{"id": "superseg_train_561", "dialogue": "user: Good afternoon. I've been on disability status for a while, but it's probable that i get clear to go back to my normal activities. I would like to know if there is some special info about this regard?[NEWLINE]agent: Are you concerned about your disability incomes?[NEWLINE]user: No, nothing like that, but i would like to know, well, if there is those considerations.[NEWLINE]user: Look, i'm not trying to get some advantage, just heard that there was something called work incentives. Anyway, where can i get more information about this topic?[NEWLINE]agent: No problem, If you're interested into getting more information about this, you can read the following document: Working while disabled: How we can help you.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll look for it. Anything else like this?[NEWLINE]agent: Sure thing. You can also check the following publications for more inside info: Disability Benefits; What you need to know when you get Social Security Disability Benefits; and How we decide if you still have a qualifying disability.[NEWLINE]user: Quite a list, huh?. So, this publications will help me out to solve my doubts?[NEWLINE]agent: They should suffice most of your doubts, yeah.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, then i'll definitely look for them. Now, a last question, I heard about a substantial level or something like that, related to stop the benefits, could you tell me more?"}
{"id": "superseg_train_562", "dialogue": "user: I need to review my benefits for disablity[NEWLINE]agent: Has there been a change in your health condition?[NEWLINE]user: Does my benefit change with improvement?[NEWLINE]agent: We will review your case of your current condition within 6 - 18 months after your benefit started[NEWLINE][BOUNDARY][NEWLINE]user: How do you decide if I still qualify[NEWLINE]agent: read How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: What if I go back to work?[NEWLINE]agent: If you're like most people The booklet we send you when your application is approved explains what you need to report to us.[NEWLINE]user: ok[NEWLINE][BOUNDARY][NEWLINE]user: What other publications should I read?[NEWLINE]agent: read  Disability Benefitss,  What You Need To Know When You Get Social Security Disability Benefitss  and  How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: When do you review my case?"}
{"id": "superseg_train_563", "dialogue": "user: Hi, i've been on disability for some time, and I was wondering what could happen to my benefits if I go back to work?[NEWLINE]agent: Are you willing to go back to work?[NEWLINE]user: Yeah, of course. If  i get the approval, i'll go.[NEWLINE]agent: That's good, because if you're like most of people, you'll definitely will rather go to work before try to live on disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any documents or publication i can refer to?[NEWLINE]agent: Sure, you have quite a selection on that regard. For example, you have the following: Disability Benefits; What you need to know when you get social security disability benefits and lastly, How we decide if you still have a qualifying disability.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it written down. Say, can you tell me about average earnings for those visually disabled?[NEWLINE]agent: Sure, in the most recent year, 2019, average earnings were of $1220 or more per month and $2,040 or more per month if you're blind.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any kind of chance that i can keep my disability benefits even i go back to work?[NEWLINE]agent: Well, there are special rules that can help you to keep your cash benefits and Medicare while you test your ability to work. They are called \"work incentives\"[NEWLINE]user: Oh, that sounds nice. Where can i get more information about those?"}
{"id": "superseg_train_564", "dialogue": "user: Would I get any Social Security payment as a survivor from the death of my wife?[NEWLINE]agent: You'll get a one-time payment of 255$ if you were living with the deceased, or if you were living apart from her, you'll receive the payment if you were already receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Do you want to know who would receive the benefits in case there's no surviving spouse?[NEWLINE]user: Not needed, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know now about surviving parents.[NEWLINE]agent: In the case of a dependent parent, who's at least 62 years old, of a worker who dies, the parent may be eligible to receive Social Security survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the deceased was receiving monthly benefits?[NEWLINE]agent: If the deceased person was receiving monthly social security benefits, the payments received the month the person died, and any month after should be returned.[NEWLINE][BOUNDARY][NEWLINE]user: Who else, apart from the surviving spouse and children, can receive the benefits?[NEWLINE]agent: Under certain circumstances, some other family members may be eligible. A stepchild, grandchild, step-grandchild, or adopted child could be eligible for the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I return the monthly benefits received after the death of a family member?"}
{"id": "superseg_train_565", "dialogue": "user: What should I do if a deceased family member received monthly benefits?[NEWLINE]agent: Were the deceased receiving monthly Social Security benefits?[NEWLINE]user: Yes, he was.[NEWLINE]agent: then all the payments received the month of his death and after must be returned to Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Who can receive the survivor benefits?[NEWLINE]agent: Family members that can receive the benefits include a widow or widower at least age 60 (50 if disabled), a surviving divorced spouse, etc.[NEWLINE]user: Who else can receive the benefits?[NEWLINE]agent: A widow or widower at any age could also receive the benefits if they are caring for the deceased's child that is under 16 years old or disabled.[NEWLINE][BOUNDARY][NEWLINE]user: What are some other situations in which somebody would receive survivor benefits?[NEWLINE]agent: One would be if the person is already receiving benefits as a spouse. Want to know about it?[NEWLINE]user: Yes, please."}
{"id": "superseg_train_566", "dialogue": "user: we had someone pass away and I want to know about what to do[NEWLINE]agent: was the deceased receiving Social Security benefits and are you the surviving spouse?[NEWLINE]user: no I'm not but they were getting benefits[NEWLINE][BOUNDARY][NEWLINE]user: I wanted to ask about survivor benefits?[NEWLINE]agent: These are two examples of what a survivor would receive; Widow or widower, full retirement age or older 100 percent of the deceased worker 's benefit amount. and Widow or widower age 60 full retirement age 71 to 99 percent of the deceased worker 's basic amount[NEWLINE][BOUNDARY][NEWLINE]user: ok and what if they were actually receiving benefits and someone got them after the person dies?[NEWLINE]agent: They will have to return the benefit received for the month of death and any later months. For example, if the person died in July then you must return the benefits paid in August. How the benefits are returned depends on how the deceased received benefits.[NEWLINE][BOUNDARY][NEWLINE]user: and if the survivor is not the spouse can the kids get a lump payout or will it be different?[NEWLINE]agent: In that case a lump - sum can be paid to the worker's child or children if,during the month the worker died the child was already receiving benefits on the worker's record or became eligible for benefits upon the worker's death.[NEWLINE][BOUNDARY][NEWLINE]user: okay and I read about the deceased not having enough credits or something and paid benefits, so can you tell me more?[NEWLINE]agent: Benefits can still be paid to the worker 's children and the surviving spouse who is caring for the children even if the worker didn't have the required number of credits.They can get benefits if the worker has credit for one and one - half years of work in the three years just before their death.Each person s situation is different and you need to talk to a Social Security claims representative about your choices[NEWLINE][BOUNDARY][NEWLINE]user: can other people and not just the biological kids be eligible for benefits?"}
{"id": "superseg_train_567", "dialogue": "user: Hi. I am trying to learn about social security payments after a spouse's death.[NEWLINE]agent: Sure. If you were receiving benefits on the deceased's records, you can receive $225.[NEWLINE]agent: Is there a surviving spouse?[NEWLINE]user: There is no surviving spouse.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me learn about a child's benefit?[NEWLINE]agent: A child may be eligible for social security survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So which family members are eligible?[NEWLINE]agent: Depending on the circumstances, a stepchild, grandchild, step grandchild or adopted child may be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed?[NEWLINE]agent: It depends on how old the worker was when he or she passed. At the most, 40 credits are needed.[NEWLINE][BOUNDARY][NEWLINE]user: What if we were living a part when he died?"}
{"id": "superseg_train_568", "dialogue": "user: Can you tell me how many Social Security credits my wife can earn every year?[NEWLINE]agent: A worker can earn up to four credits each year\u00a0 For instance, In 2019 your wife can earn one credit for each $ 1,360 of wages or self - employment income.[NEWLINE]user: So she needs to make over $5000 to get her 4 credits?[NEWLINE]agent: When your wife has earned $ 5,440 she will have earned her four credits for the year[NEWLINE][BOUNDARY][NEWLINE]user: can parents get benefits if a child they live with dies?[NEWLINE]agent: Are these dependent parents?[NEWLINE]user: yes they are[NEWLINE]agent: Okay, so If you are the dependent parent who is at least age 62 of a worker who dies\u00a0you may be eligible to receive Social Security survivors benefits.[NEWLINE]user: So that's all they need and they qualify?[NEWLINE]agent: They may qualify.  If they are at least 62 then we would need more information to see if they qualify[NEWLINE][BOUNDARY][NEWLINE]user: okay and what about any children other than her own?"}
{"id": "superseg_train_569", "dialogue": "user: How would my wife earn social security survivor's benefits?[NEWLINE]agent: She can earn up to 4 credits per year. That means that your wife can earn one credit for each 1360$ of wages (as in 2019) or self-employment income.[NEWLINE]agent: Do you want to know more about the credits per year?[NEWLINE]user: Yes, please.[NEWLINE]agent: So, as I said, is 1 credit for every 1360$ she earns so she'd get her fourth credit when she has earned 5440$ and that would complete her 4 credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: how would it be for parents?[NEWLINE]agent: Are you the dependent parent?[NEWLINE]user: No, I was just curious.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to provide benefits for survivors?[NEWLINE]agent: That depends on the age of the workers the moment they die. But, no one needs more than 40 credits in 10 years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]agent: Have any of your family members died recently?"}
{"id": "superseg_train_570", "dialogue": "user: if a spouse passes, how do they earn benefits?[NEWLINE]agent:  A worker can earn up to four credits each year[NEWLINE]agent: Do you have a passed spouse?[NEWLINE]user: yes[NEWLINE]agent: My condolences.[NEWLINE][BOUNDARY][NEWLINE]user: I have a minor child, do they receive anything?[NEWLINE]agent: If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies[NEWLINE]user: oh ok[NEWLINE][BOUNDARY][NEWLINE]user: What are the limits a survivor can earn[NEWLINE]agent: you will continue to qualify for benefits on your deceased spouse 's Social Security record[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?"}
{"id": "superseg_train_571", "dialogue": "user: How does a spouse earn survivors benefits?[NEWLINE]agent: A worker can earn up to four credits each year[NEWLINE]agent: Are you a widow/widower?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What if a person already gets survivors benefits?[NEWLINE]agent:  If you already receive benefits as a spouse, your benefit will automatically convert to survivors benefits after we receive the report of death.[NEWLINE][BOUNDARY][NEWLINE]user: What if they have a disabled child?[NEWLINE]agent:  If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies, [100] you can be eligible to receive Social Security survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a lump sum?[NEWLINE]agent:  A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements.[NEWLINE]user: How does the spouse earn the benefits?[NEWLINE]agent:  A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Who receives benefits?"}
{"id": "superseg_train_572", "dialogue": "user: I was wondering if social security also pays death benefits? Does it?[NEWLINE]agent: Yes, it does. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Is there a surviving spouse?[NEWLINE]user: No, I wasn't talking about an actual case. I've just been curious about that.[NEWLINE][BOUNDARY][NEWLINE]user: So, who can receive benefits then?[NEWLINE]agent: Certain family members may be eligible to receive monthly benefits, for example a widow or widower age 60 or older, age 50 or older if disabled. Or a surviving divorced spouse.[NEWLINE][BOUNDARY][NEWLINE]user: Could I get benefits if I was a surviving spouse?[NEWLINE]agent: Yes, but you can not receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: And what if, for example, I applied for disability benefits as a survivor: is there any way to speed up the process? I'm asking for a friend.[NEWLINE]agent: Yes, there is. You can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment. We use the same definition of disability for widows and widowers as we do for workers.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for explaining. Back to my initial question. What if I was a surviving widow, who is already receiving retirement benefits?"}
{"id": "superseg_train_573", "dialogue": "user: hi can you tell me how I get started?[NEWLINE]agent: are you the survivor?[NEWLINE]user: yes[NEWLINE]agent:  If the deceased was receiving Social Security benefits, you must return the benefit received for the month of death and any later months[NEWLINE]user: wil lI have to return the money?[NEWLINE]agent: you must return the benefits paid in August[NEWLINE][BOUNDARY][NEWLINE]user: what if you remarry before you reach age 60 ang 50 if disabled?[NEWLINE]agent: If you remarry before you reach age 60 age 50 if disabled, you can not receive benefits as a surviving spouse while you are married[NEWLINE][BOUNDARY][NEWLINE]user: Do they pay in a lump sum[NEWLINE]agent: A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: what if I get widow benefits?[NEWLINE]agent:  you can switch to your own retirement benefit as early as age 62[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?"}
{"id": "superseg_train_574", "dialogue": "user: I had a question about who in the family can get survivor benefits from the Social Security Administration[NEWLINE]agent: Would you like to know which family members may be eligible for survivors benefits?[NEWLINE]user: I would really like to know if I am one of those eligible if I lived with someone that died but I'm not their child[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child?[NEWLINE]user: no[NEWLINE]agent: You are not eligible for survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: where do we go to help a widow get the benefits application going?[NEWLINE]agent: You can speed up the disability application process if you complete an Adult Disability Report and have it ready at your appointment[NEWLINE][BOUNDARY][NEWLINE]user: so who else can get the benefits too?[NEWLINE]agent: There are certain family members that may be eligible to receive monthly benefits[NEWLINE][BOUNDARY][NEWLINE]user: how soon can the widow apply for the lump sum payment?"}
{"id": "superseg_train_575", "dialogue": "user: I would like to know if Social Security pays death benefits?[NEWLINE]agent: Yes A one-time payment of $ 255 can be paid to the surviving spouse if he or she lived with the deceased; or, if you lived separately, you were receiving certain Social Security benefits on the deceased's record.[NEWLINE]user: and if there is no surviving spouse?[NEWLINE]agent: in this case payment is made to a child who is eligible for benefits in the registry of the deceased in the month of death[NEWLINE][BOUNDARY][NEWLINE]user: ok I understand and can I choose other family members?[NEWLINE]agent: Do you want to choose a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: yes to a grandson[NEWLINE]agent: Is your father 62 or older?[NEWLINE]user: not[NEWLINE]agent: his parents could not be chosen[NEWLINE][BOUNDARY][NEWLINE]user: How do you return benefits if the deceased received benefits by check?"}
{"id": "superseg_train_576", "dialogue": "user: Can other family members be eligible? for Survivors benefits[NEWLINE]agent: Do you want to choose another family member?[NEWLINE]user: yes[NEWLINE]agent: Do you want to choose a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: yes adoptive son[NEWLINE]agent: ok and your father is over 62 years old?[NEWLINE]user: not[NEWLINE]agent: his parents cannot be chosen[NEWLINE][BOUNDARY][NEWLINE]user: and in the case of those who already receive retirement benefits. how do they do[NEWLINE]agent: You can only apply for benefits as a widower or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor.[NEWLINE][BOUNDARY][NEWLINE]user: What benefit applies to the worker's family?"}
{"id": "superseg_train_577", "dialogue": "user: who can get survivors benefits?[NEWLINE]agent: Did you want to know which family members may be eligible for survivors benefits?[NEWLINE]user: yes can anyone other than spouses, their children and parents get them?[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child?[NEWLINE]user: no[NEWLINE]agent: You are not eligible for survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If my 62 year old mom remarries will that affect her benefits?[NEWLINE]agent: She will continue to qualify for benefits on the deceased spouse's Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: are the kids eligible for benefits after they turn 18?[NEWLINE]agent: Are they unmarried children under 18, or up to age 19 and attending elementary or secondary school full time and the children of a worker who died?"}
{"id": "superseg_train_578", "dialogue": "user: Hey, how's everything?. I need some information about how can I apply online for medicare and nothing else?[NEWLINE]agent: Sure thing. You can apply online for Medicare even if you're not ready to retire. For that you can use our online application, investing less than 10 minutes on that.[NEWLINE]user: Oh yeah, i saw the thing online but wanted to be sure. I'm glad i can. Look in any case, where can i get more information about this topic?[NEWLINE]agent: You can visit our Applying for Medicare Only Before you Decide section.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll make sure to take a look there. Say, what if it was the other way? if i was already enrolled?[NEWLINE]agent: Do you have Medicare already?[NEWLINE]user: Well yeah, i'm already enjoying Medicare.[NEWLINE]agent: Good. In that case, you can get information and services online, an even find out how to manage your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Well, in any case, just want to confirm something. If someone wants to sign up in Medicare, it doesn't need to be ready to retire yet, isn't?[NEWLINE]agent: That's correct. They don't need to be on retirement plans to sign up. They can do this just for medical service.[NEWLINE]agent: Do you know where to find what documents and information you need?"}
{"id": "superseg_train_579", "dialogue": "user: Good afternoon, how are you?. Look, i 'm searching for info about medicare, what can you tell me?[NEWLINE]agent: I'm fine thanks. And sure, no problem. Medicare is our country's health insurance program for people who is age 65 or older, although certain people under that age can qualify for the program too, including those with disability or organ failure.[NEWLINE]agent: Do you want to learn more?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good, you can then read more in our Medicare publication.[NEWLINE][BOUNDARY][NEWLINE]user: OK. Look i wanted to sign up for medicare but missed he enrollment last time, where can i get another chance?[NEWLINE]agent: Don't worry, you can try again and enroll from January 1 through March 31, After that your coverage will start on July 1.[NEWLINE][BOUNDARY][NEWLINE]user: And what about something called Special Enrollment Period?[NEWLINE]agent: Yeah, that falls in when you have medical insurance coverage under a group health plan. IN that case, you may not need to apply for Medicare part B at age 65, qualifying for SEP instead.[NEWLINE]user: OK, so i understand than this can replace Medicare part B, isn't?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll take that into account. Now, what can you tell me about applying for medicare?[NEWLINE]agent: Are you effectively to apply for medicare?[NEWLINE]user: No, no right now, just want to know more.[NEWLINE]agent: Are you interested in enroll you in Part B later?[NEWLINE]user: Yeah, i think it is the better to do."}
{"id": "superseg_train_580", "dialogue": "user: How doI apply?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire.[NEWLINE]user: Can I apply for both?[NEWLINE]agent:  When you apply for Medicare,you can sign up for Part A Hospital Insurance and Part B Medical Insurance[NEWLINE][BOUNDARY][NEWLINE]user: what happens when I finish?[NEWLINE]agent: When you are finished  just select Submit Now to send your application to Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible at 65?[NEWLINE]agent: your initial enrollment period begins three months before your 65th birthday, includes the month you turn age 65, and ends three months after that birthday[NEWLINE][BOUNDARY][NEWLINE]user: What is medicare?[NEWLINE]agent: Medicare is our country s health insurance program for people age 65 or older[NEWLINE][BOUNDARY][NEWLINE]user: what happens after I apply?"}
{"id": "superseg_train_581", "dialogue": "user: If I am not ready to retire, can I still apply?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire[NEWLINE]user: Do I need to enroll in part a and B?[NEWLINE]agent: You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: why should I apply online[NEWLINE]agent: Using the online Medicare application has a number of benefits[NEWLINE][BOUNDARY][NEWLINE]user: are there other options?[NEWLINE]agent:  You can also apply :   By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday. If you are deaf or hard of hearing, [108] you can call us at TTY 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: is there an enrollment period[NEWLINE]agent: Do you have  a group health insurance?[NEWLINE]user: yes"}
{"id": "superseg_train_582", "dialogue": "user: How can I apply online for Medicare?[NEWLINE]agent: You can use our online application.[NEWLINE]agent: Do you need more information about applying for Medicare and delaying retirement benefits?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: And for those already enrolled in Medicare what they can do online with it?[NEWLINE]agent: they can get information and services and manage their benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for Medicare at age 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_583", "dialogue": "user: Hello, I was wondering when I should sign up for Medicare. I'm not sure how this affects my benefits.[NEWLINE]agent: Of course. We recommend you to sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits. You can opt out of receiving cash retirement benefits now once you are in the online application, then you can apply online for retirement benefits later.[NEWLINE]agent: Are you currently choosing not to enroll in Medicare Part B?[NEWLINE]user: Yes, I  wanted to do so at a later point of time.[NEWLINE]agent: In this case your coverage may be delayed and you may have to pay a higher monthly premium for as long as you have Part B. Your monthly premium will go up 10 percent for each 12-month period you were eligible for Part B, but didn't sign up for it, unless you qualify for a \"Special Enrollment Period\".[NEWLINE][BOUNDARY][NEWLINE]user: Interesting, I didn't know that. Oh, and what is this \"Special Enrollment Period\" you mentioned?[NEWLINE]agent: Before I explain this, do you have medical insurance coverage under a group health plan based on your or your spouse's current employment?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, what are the advantages of applying for Medicare online?[NEWLINE]agent: Using the online Medicare application has a number of benefits. You can avoid trips to your Social Security Office, saving you time and money, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways to enroll?"}
{"id": "superseg_train_584", "dialogue": "user: Can a person apply online for medicare only?[NEWLINE]agent: have you enrolled in medicare?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online for medicare?[NEWLINE]agent: are you at least 64 years and nine months?[NEWLINE][BOUNDARY][NEWLINE]user: are there other enrollment options?[NEWLINE]agent: You can also apply  By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: I am not currently getting social security retirement can I still apply?[NEWLINE]agent: yes[NEWLINE]user: Who can apply for Medicare online?"}
{"id": "superseg_train_585", "dialogue": "user: Could you please explain what a the Special Enrollment Period is?[NEWLINE]agent: Before explaining what SEP is could you please tell me if you have medical insurance coverage under a group health plan based on your or your spouse's current employment?[NEWLINE]user: No neither I nor my spouse have medical insurance coverage under a group health plan.[NEWLINE]user: If the SEP applied to me at what age would I have to apply for Medicare Part B?[NEWLINE]agent: You would not have to apply for Medicare Part B at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: At what age can I apply for Medicare online?[NEWLINE]agent: You would be able to apply for Medicare online when  you are at least 64 years and 9 months old.[NEWLINE][BOUNDARY][NEWLINE]user: What is the initial enrollment period?[NEWLINE]agent: Your initial enrollment period begins three months before your 65th birthday, includes the month you turn 65 and ends three months after your birthday.[NEWLINE][BOUNDARY][NEWLINE]user: Can  you please explain what happens to my application after I apply for benefits?"}
{"id": "superseg_train_586", "dialogue": "user: how doI apply online for medicare?[NEWLINE]agent: Did you know medicare sent out new cards?[NEWLINE]user: no I did not[NEWLINE]agent: what if i did not receive my medicare card?[NEWLINE]user: ok thanks[NEWLINE]agent: you are welcome[NEWLINE][BOUNDARY][NEWLINE]user: when should I apply?[NEWLINE]agent: You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits.[NEWLINE]user: can i opt out of receiving cash retiremnt?[NEWLINE]agent: yes of course.[NEWLINE][BOUNDARY][NEWLINE]user: What if i did not get my new medicare card?[NEWLINE]agent: You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: how do i apply for medicare?[NEWLINE]agent: you can apply online[NEWLINE][BOUNDARY][NEWLINE]user: why did they new ones?"}
{"id": "superseg_train_587", "dialogue": "user: I'm here for some medicare benefits without retiring help[NEWLINE]agent: And you would like to learn more about applying for Medicare online?[NEWLINE]user: yes[NEWLINE]agent: You can apply for Medicare\u00a0online even if you are not ready to retire. It takes less than 10 minutes to use our online application to sign up for Medicare.[NEWLINE]user: is there somewhere where I can go read about Medicare without retiring?[NEWLINE]agent: Yes, you can visit Applying for Medicare Only Before You Decide.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, and is it easy and better to apply online?[NEWLINE]agent: Applying online has its benefits.  It saves you time and you can avoid a trip to your Social Security Office.[NEWLINE][BOUNDARY][NEWLINE]user: and is Medicare like an insurance company or something like that?[NEWLINE]agent: Medicare is our country's health insurance program for people age 65 or older.Certain people younger than age 65 can qualify for Medicare, too, including those with disabilities.[NEWLINE]agent: Do you want more information on Medicare?[NEWLINE]user: yes, I do"}
{"id": "superseg_train_588", "dialogue": "user: I'd like to learn about Medicare[NEWLINE]agent: Are you looking to apply for Medicare?[NEWLINE]user: I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for new Medicare cards?[NEWLINE]user: Yes.[NEWLINE]agent: Are you looking to protect your identity?[NEWLINE]user: Yes, that's it.[NEWLINE]agent: You should receive a new Medicare card.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a time when I need to enroll?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_589", "dialogue": "user: I would like to learn about Medicare benefits.[NEWLINE]agent: Are you looking to apply online?[NEWLINE]user: I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you receive your new Medicare card?[NEWLINE]user: I am looking through my mail for it.[NEWLINE]agent: Did you know that we sent new cards to help with identity protection?[NEWLINE]user: I did not realize that.[NEWLINE]agent: Did you receive your card?[NEWLINE]user: Yes, I just found it in my mail.[NEWLINE]agent: If you need to make any corrections, like to your mailing address, you can do so online.[NEWLINE]user: Why do I have a new Medicare number?"}
{"id": "superseg_train_590", "dialogue": "user: Can you help me and tell me where should I begin?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire.   [4] Use our online application to sign up for Medicare[NEWLINE]user: ok thank you[NEWLINE]agent:  You can apply online for Medicare even if you are not ready to retire.s   [4] Use our online application to sign up for Medicare[NEWLINE]user: Where can i get more information on this?[NEWLINE]agent: visit Applying for Medicare Only Before You Decide[NEWLINE][BOUNDARY][NEWLINE]user: are there other options  as well[NEWLINE]agent: You can also apply By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: When should I apply?[NEWLINE]agent:  You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: Who is medicare managed by?[NEWLINE]agent: Medicare is managed by the Centers for Medicare and Medicaid Services CMS[NEWLINE][BOUNDARY][NEWLINE]user: are there other medicare options?"}
{"id": "superseg_train_591", "dialogue": "user: Hello, I have a question regarding my Medicare benefits. Can you help me out?[NEWLINE]agent: Of course. Do you want to know more about how to apply online for Medicare?[NEWLINE]user: Yes, that was one of the things I have been wondering about. Care to explain?[NEWLINE]agent: Gladly. You can apply online for Medicare even if you are not ready to retire. Simply use our online application to sign up for Medicare, it takes less than 10 minutes.[NEWLINE]agent: Do you want more information about applying for Medicare and delaying retirement benefits?[NEWLINE]user: No, thanks.[NEWLINE]user: You just said that I can apply online for Medicare. So I can do this over the Internet?[NEWLINE]agent: Yes, you can apply online for Medicare. All you need to do is use our online application to sign up.[NEWLINE]user: Sounds good, it will save me a long drive. What documents and information will I need for the application?[NEWLINE]agent: To see a complete list of what you need for the application, go to the Checklist For The Online Medicare, Retirement, And Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_592", "dialogue": "user: I would like to learn more about Medicare benefits.[NEWLINE]agent: Do you want to find out how to apply online for Medicare?[NEWLINE]user: No, that's not what I want to know.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to learn more about new Medicare cards then?[NEWLINE]user: Yes, that's it. Tell me about the new Medicare cards![NEWLINE]agent: Of course. Do you want to protect your identity?[NEWLINE]user: No, it's not because of that why I'm asking.[NEWLINE]agent: Did you NOT receive your new Medicare card yet?[NEWLINE]user: Well yes, I haven't received one yet.[NEWLINE]agent: In that case there may be something that needs to be corrected, like your mailing address. You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I'm eligible for Medicare at age 65? When can I enroll?[NEWLINE]agent: Well, your initial enrollment period begins three months before your 65th birthday, includes the month you turn age 65, and ends three months after that birthday.[NEWLINE][BOUNDARY][NEWLINE]user: So all I need to do is to finish and submit my application?"}
{"id": "superseg_train_593", "dialogue": "user: how does a person apply for medicare benefits?[NEWLINE]agent: are you applying for just medicare?[NEWLINE]user: no i am asking for a friend[NEWLINE][BOUNDARY][NEWLINE]agent: Did you get a new medicare card?[NEWLINE]user: yes[NEWLINE]agent: thanks for the reply. do you have any other questions?[NEWLINE]user: no I don't but thank you[NEWLINE]agent: Are you sure you got the new medicare card?[NEWLINE]user: no i am not[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for Medicare online?"}
{"id": "superseg_train_594", "dialogue": "user: How do I apply to medicare?[NEWLINE]agent: do you have an online account?[NEWLINE]user: yes[NEWLINE]agent: ok great just log into the account[NEWLINE]agent: does that answer your questions?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: what is medicare?[NEWLINE]agent: Medicare is our country s health insurance program for people age 65 or older.[NEWLINE][BOUNDARY][NEWLINE]user: Why apply for Medicare online?[NEWLINE]agent:  You can: Avoid trips to your Social Security Office, saving you time and money[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?"}
{"id": "superseg_train_595", "dialogue": "user: Oh,hi. I need some info. I was told that i need to change some personal information, like my address, so i wanted to know about it.[NEWLINE]agent: Very well. Can you tell me if aside address, you were asked to change your telephone number?[NEWLINE]user: Well, no, not exactly, i was told that i would need to change something, not know what specifically.[NEWLINE][BOUNDARY][NEWLINE]agent: I see. In any case, would you like me to tell you about how you can change your address?[NEWLINE]user: Yes, please, Very kind of you.[NEWLINE]agent: Before that, Do you have any social security benefits, such as retirement, survivors or disability?[NEWLINE]user: Yeah, i'm receiving one of those. i'm with retirement.[NEWLINE]agent: Good. Then you can update your contact information easy peasy, just following few steps: Log in to My Social Security and Select the My Profile Link on the right side of the screen.[NEWLINE]user: O.k, just log in and doing that? That's all?[NEWLINE]agent: Just like that. This is designed so you can do it without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: I know you just said something about it, but specifically what can i do there?"}
{"id": "superseg_train_596", "dialogue": "user: How can I change my address?[NEWLINE]agent: Do you want to change the address on Social Security?[NEWLINE]user: Yes[NEWLINE]agent: Did you move and are currently receiving benefits or enrolled in Medicare?[NEWLINE]user: I haven't moved yet.[NEWLINE][BOUNDARY][NEWLINE]user: But in case I move in the future I want to know how to do it.[NEWLINE]agent: Ok, you can update your contact information by logging in your my Social Security account and then selecting My Profile link on the right side of the screen.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about it?[NEWLINE]agent: Do you want to know more about how to change your address and phone number online?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can get all the information you need by calling our toll-free number 1-800-772-1213 or by visiting your local Social Security office.[NEWLINE]user: I have some hearing problems, is there another way?"}
{"id": "superseg_train_597", "dialogue": "user: Hello, hope you are well, how do I change my address?[NEWLINE]agent: Thank you! I am well, hope you are too. Change your Address and Telephone number online[NEWLINE]user: ok[NEWLINE][BOUNDARY][NEWLINE]agent: You need to change your address correct?[NEWLINE]user: yes please.[NEWLINE]agent: you can update your contact information in a safe, quick, and convenient way by following these five steps : Log in to my Social Security.Select the My Profile link on the right side of the screen. Select the Update Contact Information button and enter your address information. Select when would you like to schedule the update, then select Next.   Review and verify your information, select Submit.[NEWLINE]user: ok thank you but that is not for me[NEWLINE]user: How can I chekck my address?[NEWLINE]agent:  you can easily check your address we have on record via the My Profile Tab on my Social Security[NEWLINE][BOUNDARY][NEWLINE]user: Is there a place to go if I have more questions?"}
{"id": "superseg_train_598", "dialogue": "user: Hi. I need to change my address. how do I do that?[NEWLINE]agent: You need to change your address, correct?[NEWLINE]user: yes.[NEWLINE]agent: Are you moving?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign into some account and do it that way?[NEWLINE]agent: yes, just Sign in to your mySocial Security account and update your information[NEWLINE][BOUNDARY][NEWLINE]user: is it easy to sign into?[NEWLINE]agent: do  you get Social Security benefits retirement, survivors, or disability?"}
{"id": "superseg_train_599", "dialogue": "user: hi do I need to change my address?[NEWLINE]agent: You need to change your address, correct?[NEWLINE]user: yes.[NEWLINE]agent: Are you moving[NEWLINE]user: yes I am[NEWLINE]agent: You can change and update your information anytime, anywhere by logging in to or creating a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How do I do that?[NEWLINE]agent: you can update your contact information in a safe, quick, and convenient way by following these five steps :s   [8] Log in to my Social Security.s   [9] Select the My Profile link on the right side of the screen.s   [10] Select the Update Contact Information button and enter your address information.   [11] Select when would you like to schedule the update, then select Next.     [12] Review and verify your information, [13] select Submit.[NEWLINE]user: Do I have to get social security benefits?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I still have questions?[NEWLINE]agent: You still have questions, correct?[NEWLINE]user: yes"}
{"id": "superseg_train_600", "dialogue": "user: I need to change my address.[NEWLINE]agent: How do you want to handle changing your address?[NEWLINE]user: I would like do it online if I can.[NEWLINE]agent: Re you moving, currently receiving benefits or enrolled in Medicare and want to know how to change your address?[NEWLINE]user: Yes I am.[NEWLINE]agent: You can change and/or update your information by logging in to or creating a free Social Security account anywhere and anytime.[NEWLINE]user: I have to create an account?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to do that online?[NEWLINE]agent: Click on My Profile Link of the right side of the screen once you log onto your account.[NEWLINE]user: And this will change on my social security benefits?"}
{"id": "superseg_train_601", "dialogue": "user: I need help with changing my address[NEWLINE]agent: Are you trying to change your address and telephone number online?[NEWLINE]user: no, address and other things[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, so you need help changing your address online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to sign in to your mySocial Security account and update your information?[NEWLINE]user: no, don't have one[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions I can help you with?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]user: wait, I want to know how to create an account with Social Security?"}
{"id": "superseg_train_602", "dialogue": "user: I need to change my address[NEWLINE]agent: You can change your address and telephone number online[NEWLINE]user: Yes I need to change my address[NEWLINE]agent: If you have move you can update your address online[NEWLINE]user: How do I access my information online?[NEWLINE]agent:  You can update your information anytime, anywhere by logging in to or creating a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How long will this take?[NEWLINE]agent: Creating an account takes less than 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: Is it safe?[NEWLINE]agent: Yes it is a  safe, quick, and convenient way to change your address[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can talk to if I have questions?"}
{"id": "superseg_train_603", "dialogue": "user: I want to apply for my retirement benefits and need a little extra help[NEWLINE]agent: The easiest and quickest way would be to apply online[NEWLINE]agent: but you can also call. Will you be needing the number for people that are deaf or hard of hearing?[NEWLINE]user: yes[NEWLINE]agent: You can call us at TTY 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: thanks, does Social Security do direct deposit if I get benefits?[NEWLINE]agent: Yes, bring your bank information so you can sign up for Direct Deposit.If you do not have a bank account you can sign up for the Direct Express card program.[NEWLINE][BOUNDARY][NEWLINE]user: are there other legit places where I can get retirement benefits help?[NEWLINE]agent: Yes,\u00a0 the Benefit Eligibility Screening Tool BEST,can help identify other Social Security programs for which you may be eligible. there is The Employee Benefit Research Institute. Also the Ballpark E$timator, this calculator helps you get a basic idea of how much you need to save before you retire.[NEWLINE]user: anything for help with pensions you don't have anymore and retirement?[NEWLINE]agent: If your pension plan was terminated, you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.[NEWLINE][BOUNDARY][NEWLINE]user: and what should I have with me when I apply for retirement benefits?"}
{"id": "superseg_train_604", "dialogue": "user: I want to apply for Social Security benefits[NEWLINE]agent: You can apply online, it is the quickest and easiest way to do it[NEWLINE]agent: We also provide ways if you are hearing impaired. Are you deaf or hard of hearing?[NEWLINE]user: yes I am deaf[NEWLINE]agent: you can call TTY 1-800-325-0778 to apply[NEWLINE]user: and maybe i'll do it online[NEWLINE]agent: Yes, you can just do it online[NEWLINE]user: does my age decide when my benefits start?[NEWLINE]agent: If you are already age 62,you may be able to start your benefits in the month you apply.You should apply for benefits no more than four months before the date you want your benefits to start.Benefits are paid the month after they are due[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits can I get them through direct deposit?[NEWLINE]agent: Yes, just bring your bank information so you can sign up for Direct Deposit.If you do not have a bank account you can sign up for the Direct Express card program[NEWLINE]user: what if I can't get my birth certificate?[NEWLINE]agent: you can request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: can I apply from outside the U.S.?"}
{"id": "superseg_train_605", "dialogue": "user: How do I apply?[NEWLINE]agent:   I will be glad to help you with that. Apply Onlines The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: No I am not[NEWLINE]user: Is there a way to apply online?[NEWLINE]agent: The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE]user: is there other ways?[NEWLINE]agent:  YEs there is. Apply By Phone Call us at1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: When I apply what info do I need?[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits :      You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1 [ nformation[NEWLINE][BOUNDARY][NEWLINE]user: Are ther eother websites?[NEWLINE]agent:  Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what if I am not ready to retire?[NEWLINE]agent:  If you are not getting Social Security and you are not ready to retire, you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE][BOUNDARY][NEWLINE]user: what information doi need?"}
{"id": "superseg_train_606", "dialogue": "user: How do i get started?[NEWLINE]agent: You Can Apply For Retirement Benefits Or Medicare[NEWLINE]user: What If i have no birth certificate?[NEWLINE]agent: you may request one from the state where you were born[NEWLINE]user: What information do I need?[NEWLINE]agent: You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1  Information[NEWLINE]user: which one do I need to apply to?[NEWLINE]agent:  You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1[NEWLINE]agent:  Please be ready to supply the information we need to approve your application for these benefits :[NEWLINE]user: ok no thanks[NEWLINE][BOUNDARY][NEWLINE]user: what is the easiest way to do this?"}
{"id": "superseg_train_607", "dialogue": "user: Can I apply for medicare benefits?[NEWLINE]agent:  The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online[NEWLINE]agent: was your pension plan terminated?[NEWLINE]user: yes[NEWLINE]agent: ok great! there are websites you can go to[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: Sure, no problem.  We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be[NEWLINE][BOUNDARY][NEWLINE]user: what if  you are not getting Social Security and you are not ready to retire?[NEWLINE]agent: you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE][BOUNDARY][NEWLINE]user: What is the best site to use?[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to show when I apply?"}
{"id": "superseg_train_608", "dialogue": "user: What other websites can I view[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible The Employee Benefit Research Institute[NEWLINE]agent: Was your pension plan terminated?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what information doI need to supply?[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am not ready to retire, does that affect anything?[NEWLINE]agent:  If you are not getting Social Security and you are not ready to retire,  you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE]user: Can I apply online?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: do i need direct deposit?"}
{"id": "superseg_train_609", "dialogue": "user: Where do i begin[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits[NEWLINE]agent: If you do not have a birth certificate  you may request one from the state where you were born[NEWLINE]user: what will I need?[NEWLINE]agent: Do you have a birth certificate?[NEWLINE]user:  If you do not have a birth certificate, you may request one from the state where you were born[NEWLINE]agent:  If you do not have a birth certificate, [31] you may request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: what if your pension was terminated[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what if i do not have a birth certificate?[NEWLINE]agent: you may request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: What is the age i have to be"}
{"id": "superseg_train_610", "dialogue": "user: I'm here because of the Social Security benefit verification letter[NEWLINE]agent: Are you trying to get your Social Security Benefit Verification Letter online?[NEWLINE]user: no, not for that[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what a Social Security Benefit Verification Letter is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to sign in to your mySocial Security account to get your verification letter?[NEWLINE]user: yea, that's what I needed[NEWLINE]agent: Have you already created a my Social Security Account?[NEWLINE]user: no, that is what I want help with[NEWLINE][BOUNDARY][NEWLINE]user: and what is the verification letter about?"}
{"id": "superseg_train_611", "dialogue": "user: Where do I get my benefit verification letter?[NEWLINE]agent: Get your Social Security Benefit Verification Letter online[NEWLINE]user: Whee do I log in at?[NEWLINE][BOUNDARY][NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter.[NEWLINE]user: yes, okay[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have an account[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info and ask more questions?[NEWLINE]agent: call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: If i do not have an online account is it easy to make one?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?"}
{"id": "superseg_train_612", "dialogue": "user: I want to know about the benefit verification letter.[NEWLINE]agent: Do you mean the Social Security benefit verification letter?[NEWLINE]user: Yes, that.[NEWLINE]agent: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: I don't know.[NEWLINE]agent: You can just log in to my Social Security to get access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you happen to have a TTY number that I can use to get more information?[NEWLINE]agent: Yes, of course. Our TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: How can I print my verification letter?[NEWLINE]agent: just sign in to your account and go to Replacement Documents on the right side of the screen, then choose \"get a Benefit Verification Letter\" to print your letter.[NEWLINE][BOUNDARY][NEWLINE]user: What it's exactly a verification letter?"}
{"id": "superseg_train_613", "dialogue": "user: How do I get my Social Security Benefit Verification Letter?[NEWLINE]agent: are you trying to obtain the letter online?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need information about what the Social Security Benefit Verification Letter is for and what it entails?[NEWLINE]user: No, I don't need that information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a mySocial Security account?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions for me?[NEWLINE]user: No, I just wanted to know how to obtain the letter.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my letter as a proof of income for loans?[NEWLINE]agent: Absolutely. The letter can be used as proof for loans, housing assistance, mortgage, and for your other income verification needs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I obtain the letter after creating a mySocial Security account?"}
{"id": "superseg_train_614", "dialogue": "user: I have some questions about the verification letter for social security benefit.[NEWLINE]agent: Are you wondering about how to get your Social Security Benefit Verification Letter online?[NEWLINE]user: Yes, can you please tell me?[NEWLINE]agent: Do you want to know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: No, that's not it.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, in the meanwhile I have a question. Can I use that letter as a proof for loans?[NEWLINE]agent: Of course. You may use your letter as proof for loans, housing assistance, mortgage, and for other income verification purposes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm hard of hearing? Do you have a number I can call?[NEWLINE]agent: Yes, we do. You can call our toll - free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Can you tell me anything else about the verification letter?"}
{"id": "superseg_train_615", "dialogue": "user: How do I get my letter?[NEWLINE]agent: You are referring to the social security benefit verification letter, correct?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]agent: do you have an online account?[NEWLINE]user: yes[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen[NEWLINE]user: ok thank you[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: do I need to sign up for an account?"}
{"id": "superseg_train_616", "dialogue": "user: Tell me about the benefit verification letter.[NEWLINE]agent: Do you want to get your Social Security benefit verification letter online?[NEWLINE]user: Yes, how do I do it?[NEWLINE]agent: Do you know how to get an income verification letter from Social Security?[NEWLINE]user: I don't.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about it?[NEWLINE]agent: We have some contact numbers available.[NEWLINE]user: Please, give me the contact numbers.[NEWLINE]agent: You can call our toll-free number 1-800-772-1213 and ask all the questions you want about your benefit verification letter. You also can get this information from your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: So, how can I get my verification letter?"}
{"id": "superseg_train_617", "dialogue": "user: Am I able to get a social security benefit verification letter?[NEWLINE]agent: Yes, you can get a verification letter, do you have access to the internet?[NEWLINE]user: Yes, I have internet access.[NEWLINE]agent: Would you like more information on how to retrieve the letter online?[NEWLINE]user: Yes, I would like to know how to do it online, that would be great.[NEWLINE]agent: You just need to log in to My Social Security to get instant access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a special number I can call if I am hard of hearing?[NEWLINE]agent: Yes, you can call us toll-free at 1-800-325-0778 between 7am and 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a social security benefit verification letter?[NEWLINE]agent: This letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received SSI.[NEWLINE]user: Can I use it as proof that I have never received Social Security benefits?"}
{"id": "superseg_train_618", "dialogue": "user: What information is needed to create an account so that I can received by Social Security Benefit verification letter online?[NEWLINE]agent: Do you have login information yet or do you still need to create an account?[NEWLINE]user: I don't have an account yet and would like to create one.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please explain to me what exactly is a Social Security Benefit verification letter?[NEWLINE]agent: Your Social Security benefit verification letter includes your name, date of birth, and the benefit you receive from us.[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions but am hard of hearing, is there some way I can get information using a TTY number?[NEWLINE]agent: You can call toll-free TTY number 1-800-325-0778 between 7 a.m. and 7 p.m. Monday through Friday for further information.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of have a mySocial Security account?[NEWLINE]agent: If you create a free mySocial Security account, which takes less than 10 minutes to do, you can download or print your benefit verification letter and get access to many other online services.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call the TTY number on the weekend?[NEWLINE]agent: No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a Social Security benefit verification letter and why do I need one?"}
{"id": "superseg_train_619", "dialogue": "user: Hello where doi begin?[NEWLINE]agent: do you have a verificatin letter?[NEWLINE]user: yes[NEWLINE]agent: ok, great! Get your Social Security Benefit Verification Letter online[NEWLINE][BOUNDARY][NEWLINE]user: I am hard of hearing, is there a special number to call?[NEWLINE]agent: If you are deaf or hard of hearing,  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you. Can I get it on my account online?[NEWLINE]agent: yes. Sign in to your mySocial Security account to get your copy[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions where can I go to get answers"}
{"id": "superseg_train_620", "dialogue": "user: Hello can I get my letter online?[NEWLINE]agent: You are asking how to get your letter online, correct?[NEWLINE]user: no I am not[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what does the letter include?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: how do I log into my social security count to get a copy?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE][BOUNDARY][NEWLINE]user: what does the letter prove?"}
{"id": "superseg_train_621", "dialogue": "user: Hi I need help where do I get a letter?[NEWLINE]agent: You have questions about where to get your verification letter, correct?[NEWLINE]user: yes[NEWLINE]agent: If you have more questions please  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: after aigning into my account what do I do?[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen  then choose get a Benefit Verification Letter to view, save and print your personalized letter[NEWLINE][BOUNDARY][NEWLINE]user: I am deaf what number do I call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Is it free to create an online account?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter for?"}
{"id": "superseg_train_622", "dialogue": "user: where do I get my letter[NEWLINE]agent: You are asking for a social security verification letter online?[NEWLINE]user: yes that is correct[NEWLINE]agent:  Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where doi go[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online,call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE]user: I am deaf can you help me with a special number?[NEWLINE]agent: Sure, no problem.  If you are deaf or hard of hearing, [23] call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: please explain what the letter is?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what can i use my letter for?"}
{"id": "superseg_train_623", "dialogue": "user: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]agent: Do you have an online social security account?[NEWLINE]user: yes[NEWLINE]agent: Sign in to your mySocial Security account to get your copy[NEWLINE]user: Is there a place to go or view, I still  have questions?[NEWLINE]agent: call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I create an online account?>[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I already have an account?"}
{"id": "superseg_train_624", "dialogue": "user: I have a lot of questions.[NEWLINE]agent: Do you still have questions?[NEWLINE]user: yes[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE]user: I am deaf, is there a tty number to call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number i can call?[NEWLINE]agent:  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?"}
{"id": "superseg_train_625", "dialogue": "user: Where can I get my social security verification letter?[NEWLINE]agent: Your can get your verification letter online[NEWLINE]user: On the social security website?[NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE]user: Is there a special number to call for the hard of hearing?[NEWLINE]agent: You can call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my own account to get my information?"}
{"id": "superseg_train_626", "dialogue": "user: I want to plan for my retirement.[NEWLINE]agent: Do you want to applu for Medicare only?[NEWLINE]user: Yes, I think so.[NEWLINE]agent: Are you within 3 months of turning 65 and not ready to start your monthly Social Security benefits yet?[NEWLINE]user: yes[NEWLINE]agent: then you can use our online retirement application to sign up just for Medicare and then you can wait to apply for your retirement benefits later.[NEWLINE][BOUNDARY][NEWLINE]user: About SEP, what if my group health plan coverage ends during my initial enrollment period for Medica Part B?[NEWLINE]agent: then you would not qualify for a SEP.[NEWLINE][BOUNDARY][NEWLINE]user: How would affect me if I decide to apply for my retirement benefits later?[NEWLINE]agent: It could, for example, affect the lifetime benefits we can pay on your account.[NEWLINE]user: anything else?[NEWLINE]agent: yes, it can also affect your health insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Do you recommend to sign up for medical insurance Part B?[NEWLINE]agent: Did you sign up for Medicare already?[NEWLINE]user: yes, I did."}
{"id": "superseg_train_627", "dialogue": "user: how do I begin to apply for medicare only?[NEWLINE]agent: Are you  are within three months of age 65 or older[NEWLINE]user: yes[NEWLINE]agent: are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: ok  great[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Special Enrollment Period[NEWLINE]agent: If you are age 65 or older and your medical insurance coverage is under a group health plan based on your, or your spouse 's, current employment,  you may not need to applyfor Medicare supplementary medical insurance Part B at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: What if I plan to continue working?[NEWLINE]agent: Even if you plan to continue working, you may still be able to receive some benefits[NEWLINE]agent: do you plan to continue working?[NEWLINE]user: yes"}
{"id": "superseg_train_628", "dialogue": "user: How do I plan for retirement benfits?[NEWLINE]agent: Are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: You can apply  If you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet[NEWLINE]user: Yes that is my circumstance[NEWLINE][BOUNDARY][NEWLINE]user:  please read the information about generaland SEP in our booklet or talk to your personnel office before you decide.[NEWLINE]agent:  please read the information about generaland SEP in our \" \" booklet or talk to your personnel office before you decide.[NEWLINE][BOUNDARY][NEWLINE]user: What if I apply before full retirement age?[NEWLINE]agent: your benefitswill be reduced because you are taking them earlier[NEWLINE][BOUNDARY][NEWLINE]user: What if I am older than 65 is there a special enrollment period?"}
{"id": "superseg_train_629", "dialogue": "user: I need to find out information about retirement benefits[NEWLINE]agent: Is this for Medicare only?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are these for lifetime benefits that you can ask your health insurance company?[NEWLINE]user: I need to know what benefits you pay base on my record[NEWLINE]agent: You can start your retirement benefit at any point from age 62 up until age 70[NEWLINE]agent: Imformation I have is based on applying for medicare only[NEWLINE]user: will  benefit amountwill be higher the longer if I delay starting it?[NEWLINE]agent: (Full retirement age is 66 for people born between 1943 and 1954[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out about enrollment period?[NEWLINE]agent: please read the information about generaland SEP in our booklet or talk to your personnel office before you decide[NEWLINE][BOUNDARY][NEWLINE]user: If full retirement age how much can I earn if I continue to work?[NEWLINE]agent: we will deduct the excess earnings from your benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a special enrollment perion for medicare part B?"}
{"id": "superseg_train_630", "dialogue": "user: What can I do while planning for my retirement benefits?[NEWLINE]agent: You could apply for MEdicare only. Are you interested?[NEWLINE]user: Yes, tell me more.[NEWLINE]agent: Are you within 3 months of your 65 birthday or older and not ready to start your monthly social security benefits yet?[NEWLINE]user: Yes, I'm actually are.[NEWLINE]agent: then you can make use of our online retirement application to sign up just for Medicare. You can apply for your retirement benefits later.[NEWLINE]user: Is there anything I need to be aware of before deciding not to apply for the benefits now?[NEWLINE]agent: Well, one of the drawbacks of doing so is that the lifetime benefits we can pay on your account can be affected.[NEWLINE][BOUNDARY][NEWLINE]user: And if I don't enroll in Medicare Part B and then decide to do it later?[NEWLINE]agent: If you do that, your coverage may be delayed and you could end up paying a higher premium later unless you qualify for a SEP.[NEWLINE][BOUNDARY][NEWLINE]user: What does the insurance covers?"}
{"id": "superseg_train_631", "dialogue": "user: How do i apply for  medicre?[NEWLINE]agent: are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: Are you you are within three months of age 65 or older[NEWLINE]user: yes[NEWLINE]agent: you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later.[NEWLINE]user: Do I need to apply online?[NEWLINE]agent: no[NEWLINE]user: Can I sign up just for medicare?[NEWLINE]agent: you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later[NEWLINE][BOUNDARY][NEWLINE]user: Should I Sign Up For Medical Insurance (Part B)?[NEWLINE]agent:  When you sign up for Medicare, [47] you will be asked if you want to enroll in Medical insurance Part B[NEWLINE][BOUNDARY][NEWLINE]user: what does medicare pay for?[NEWLINE]agent: Medical insurance Part B helps pay for doctors services andmany other medical serAnyone who is eligible for free Medicare hospital insurance Part A can enroll in Medicare medical insurance Part B by paying a monthly premium[NEWLINE][BOUNDARY][NEWLINE]user: Will i be asked if I want to enroll in part b?"}
{"id": "superseg_train_632", "dialogue": "user: I need information for applying for medicare only[NEWLINE]agent: Are you full retirment age?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested on ligetime benefits or just medicare[NEWLINE]user: Do just applying for medicare only[NEWLINE][BOUNDARY][NEWLINE]agent: Do you plan to continue working?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]agent:  For more information that will help you decide the best time to start benefits read Your Health Insurance Coverage[NEWLINE]user: What are other thing to consider for health insurance coverage?[NEWLINE]agent: Medicare is our country 's health insurance program for people age 65 or older but it does not cover all medical expenses or the cost of mostlong - term care[NEWLINE][BOUNDARY][NEWLINE]user: What about if my group health plan coverage ends during my initial enrollment period for medicare part B?"}
{"id": "superseg_train_633", "dialogue": "user: What is the process to apply for disability?[NEWLINE]agent: We determine the process read disablilty home page[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other information?[NEWLINE]agent: The disablility starter kid with help to get you ready[NEWLINE][BOUNDARY][NEWLINE]user: When do I apply?[NEWLINE]agent: You should apply as soon as you become disabled[NEWLINE]agent: Are you disabled and ready to apply?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?[NEWLINE]agent:  You can apply for Disability benefits online or by calling our toll - free number 1 - 800 - 772 - 1213[NEWLINE][BOUNDARY][NEWLINE]user: Is there a waiting period?"}
{"id": "superseg_train_634", "dialogue": "user: Hello I need information about the Disability Determination Process[NEWLINE]agent: Disability Home[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?[NEWLINE]agent: You can apply for disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: When should I apply?[NEWLINE]agent: You must submit a request as soon as you disable.[NEWLINE]agent: do you want to request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What other publications can give me more information about disability benefits?[NEWLINE]agent: Among the existing publications is the Disability Starter Kit to help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: and how can I request an audio disabled person?"}
{"id": "superseg_train_635", "dialogue": "user: How is the Disability Determination Process?[NEWLINE]agent: You can to apply Disability Home.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: The Disability Starter Kit will help you get ready for your disability interview or online application.[NEWLINE][BOUNDARY][NEWLINE]user: How i can To Apply?[NEWLINE]agent: You can apply for Disability benefits online or you can apply by calling our toll - free number, 1 - 800 - 772 - 1213[NEWLINE][BOUNDARY][NEWLINE]user: Can you give more information?[NEWLINE]agent: Of course, Here are some additional publications with information on disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: When I can To Apply For Social Security Disability Benefits?[NEWLINE]agent: You should apply as soon as you become disabled[NEWLINE]agent: Do you want to apply?"}
{"id": "superseg_train_636", "dialogue": "user: Hello I need information about the Disability Determination Process[NEWLINE]agent: Disability Home[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?[NEWLINE]agent: You must submit a request as soon as you disable[NEWLINE]agent: have you requested it?[NEWLINE]user: yes i tried[NEWLINE]agent: Disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.[NEWLINE]user: When do they pay the benefit?[NEWLINE]agent: We paid SSI disability benefits for the first full month after the date you filed your claim or, if later, the date you become eligible for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: and the evaluation of disability that another name receives?[NEWLINE]agent: Disability Assessment under Social Security Also known as The Blue Book[NEWLINE]user: there are other publications that can give me more information about disability benefits[NEWLINE]agent: publications include The Disability Starter Kit will help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?"}
{"id": "superseg_train_637", "dialogue": "user: How do I know if I qualify for disability benefits?[NEWLINE]agent: Have you read the Disability Starter Kit? It lets you know what you will need in order to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Yes but I need to know when I should apply. Can you help me?[NEWLINE]agent: You should apply as soon as you become disabled.[NEWLINE]agent: Have you already been officially declared to have a disability?[NEWLINE]user: I mean, I haven't gotten a doctor to say it yet but I feel like I am.[NEWLINE][BOUNDARY][NEWLINE]user: ok anyway, once I get the official stuff from my doctor, how do I apply for disability?[NEWLINE]agent: You can apply for benefits either online, or over the phone by calling 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can read for more information on this whole process?[NEWLINE]agent: Yes. The Disability Starter Kit that you received is the best place to start to get the information that you need.[NEWLINE][BOUNDARY][NEWLINE]user: When I apply, how soon will I get social security money?[NEWLINE]agent: If you are approved, you will receive Supplemental Social Security Income (SSI) on the first full month after the date that you filed your claim, or the date you become eligible, whichever is soonest.[NEWLINE][BOUNDARY][NEWLINE]user: I want to call the number to apply but I am deaf. Is there a separate number for that?"}
{"id": "superseg_train_638", "dialogue": "user: I need to know what I need to do to qualify for disability benefits.[NEWLINE]agent: You are in the right place! What questions do you have about the process?[NEWLINE][BOUNDARY][NEWLINE]user: First off, when should I apply?[NEWLINE]agent: You should try to apply as soon as you become disabled.[NEWLINE]agent: Will you be applying for Social Security disability benefits?[NEWLINE]user: No, I don't think that's right.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can apply over the phone? I don't have internet at home. I am at the library right now to do this chat.[NEWLINE]agent: Yes, we have a toll-free number that you can use to apply. The number is 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: That Social Security benefit thing you mentioned, maybe that was the right thing I need. Would I get money from that right away?[NEWLINE]agent: The benefits will be sent to you starting on the sixth full month from the date of your disability.[NEWLINE][BOUNDARY][NEWLINE]user: All of this seems so difficult and overwhelming. Is there anything that can make it easier for me to understand?"}
{"id": "superseg_train_639", "dialogue": "user: I just became disabled and I need to know how long I have to wait to apply for benefits.[NEWLINE]agent: I can certainly assist you with any questions you have. You should apply for disability benefits as soon as possible after becoming disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that is good to know! How do I apply?[NEWLINE]agent: You can either apply over the phone at 1800-772-1213, or through our website.[NEWLINE][BOUNDARY][NEWLINE]user: So since I have already become disabled, I should be able to apply right away?[NEWLINE]agent: Yes, since it takes time to get approved, the sooner you apply, the better.[NEWLINE]user: How much time does it take?[NEWLINE]agent: Social Security benefits become available after the sixth full month of disability.[NEWLINE]agent: Do you have any more questions about the waiting period?[NEWLINE]user: If I became disabled a year ago but apply this month, do I still have to wait six months?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can read on my own to help me with all of this?"}
{"id": "superseg_train_640", "dialogue": "user: I need some information about how you determine if someone is disabled, please.[NEWLINE]agent: You've come to the right place.[NEWLINE][BOUNDARY][NEWLINE]user: Before we go into detail, let me ask you something. I'm about to send in an application, should I send it now or wait a bit longer, until I have additional documents?[NEWLINE]agent: You should apply as soon as you become disabled.[NEWLINE]agent: Did you apply yet?[NEWLINE]user: Yes, I did. Just after you said I should apply asap.[NEWLINE]agent: Then you should know that your disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.[NEWLINE]user: When can I expect the benefits to be paid?[NEWLINE]agent: We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a publication about medicare?[NEWLINE]agent: Yes, we do have a publication about medicare.[NEWLINE]user: Are there any other publications you'd recommend?[NEWLINE]agent: Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.[NEWLINE]user: Do you also have a publication about things that are useful to know when getting disability benefits?"}
{"id": "superseg_train_641", "dialogue": "user: Hello there, I have several questions regarding disability benefits. Can you help me figure things out?[NEWLINE]agent: Of course. Do you want to apply for a child?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time only the Child Disability Report can be completed online.[NEWLINE]user: Can I contact you somehow? I could really use some assistance.[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. Do you have a phone number for those hard of hearing? I have some issues with that.[NEWLINE]agent: Sure. Just call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: Can I call you instead of doing this report online?[NEWLINE]agent: Yes. You can do so by calling us toll-free at 1-800-772-1213.[NEWLINE]user: Should I contact social security before applying then?"}
{"id": "superseg_train_642", "dialogue": "user: Hello there. I hope you're doing well. The reason why I'm here is that I need information regarding my disability benefits. Can you answer me a few questions, please?[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: Yes, for my daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function.[NEWLINE]user: Do I need an appointment for my application then?[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: Is it possible to do the application online instead? It'd save me a 40 minute drive.[NEWLINE]agent: At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Say, do you also have a phone number for those hard of hearing?[NEWLINE]agent: Yes, simply call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: What if I don't want to do this report online?"}
{"id": "superseg_train_643", "dialogue": "user: I need some guidance with my application for disability benefits. Can you assist me?[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: Yes, for my son.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to tell you more about the necessary steps to apply?[NEWLINE]user: Yes, please.[NEWLINE]agent: Well, first you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]user: What if I don't want to do a child disability report online?[NEWLINE]agent: Then you call us toll-free at 1-800-772-1213.[NEWLINE]user: Do you also have a number for deaf people? That is part of my disability.[NEWLINE]agent: Yes, simply call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: Would you recommend me to contact social security during my application phase?"}
{"id": "superseg_train_644", "dialogue": "user: You can tell me something about disability benefits, because I need some information on how to apply for those.[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: No, my sister wants to apply for hers. She's not good with computers.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to tell you which steps you should take to apply?[NEWLINE]user: Yes, please.[NEWLINE]agent: You should first review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: I see. What if my sister doesn't want to do the child disability report online? She's bad with computers, like I mentioned before.[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: Great. By the way, does the child disability starter kit include a worksheet of some sort?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]user: Do you have a number for deaf people too? My sister can't hear very well."}
{"id": "superseg_train_645", "dialogue": "user: Hello there. I came here, because I wanted to know a few things about the application for disability benefits.[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: No, I am just here for the information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know which steps you should take to apply?[NEWLINE]user: No, I'm aware of the process.[NEWLINE]user: How about you tell me about which steps I should take to apply instead?[NEWLINE]agent: Gladly. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: Does this kit include a worksheet?[NEWLINE]agent: Yes, this kit includes a worksheet that will help you gather the information you need.[NEWLINE]user: Perfect. Do you also have a phone number I can call if I need further help?"}
{"id": "superseg_train_646", "dialogue": "user: Hey, I'm here to get some help with my application for disability benefits.[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: Yes, for my daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can you walk me through the steps needed to apply then?[NEWLINE]agent: Gladly. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: What if I need additional help at any time during my application?[NEWLINE]agent: You can always call us toll-free at 1-800-772-1213.[NEWLINE]user: Great, I'll write that down. Back to the application: what should I do after I reviewed the starter kit?[NEWLINE]agent: You should contact Social Security next, to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.[NEWLINE]user: Sorry to interrupt you there, but do you also have a phone number for those hard of hearing? I just remembered that I might need such a number."}
{"id": "superseg_train_647", "dialogue": "user: Can you tell me anything about the disability benefits application process for a child?[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to walk you through the steps of an application?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]user: What if I need additional help with the process?[NEWLINE]agent: No problem. You can always call us toll-free at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And for the SSI application I need an appointment, correct?[NEWLINE]agent: Correct. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm hard of hearing? Do you have a number for that?"}
{"id": "superseg_train_648", "dialogue": "user: Can you guide me through the process of applying for disability benefits for a child?[NEWLINE]agent: Are you planning to apply for a child?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to walk you through the steps of an application?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]agent: Do you need additional help with the process?[NEWLINE]user: No, thank you.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: Yes, but why are you asking?[NEWLINE]agent: In that case you can all our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: Fine, I'll note it down. Can we return to the topic, please? Does this starter kit include a worksheet?"}
{"id": "superseg_train_649", "dialogue": "user: I need help with my disability benefits application.[NEWLINE]agent: Are you applying for a child?[NEWLINE]user: Yes, for my disabled daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function.[NEWLINE]user: Do I need to schedule an appointment for my SSI application?[NEWLINE]agent: Yes, you do. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: Is there a way to do the whole application online?[NEWLINE]agent: At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, darn it. And what if I need additional help?[NEWLINE]agent: Then you can call us toll-free at 1-800-772-1213.[NEWLINE]user: Alright, and what should I do with my application after I've contact social security?"}
{"id": "superseg_train_650", "dialogue": "user: Hi there. I'm looking information related to the help that can be received by a child.[NEWLINE]agent: Sure, no problem. Do you know which steps do you need to follow to apply?[NEWLINE]user: No, not really. I hope you can guide me.[NEWLINE][BOUNDARY][NEWLINE]agent: Sure. We are here to help, you want to know about the steps to follow?[NEWLINE]user: Great. I don't know them, so please tell me about them.[NEWLINE][BOUNDARY][NEWLINE]user: Good, thank you. To apply this I can do it through phone?[NEWLINE]agent: Yes, you can do it in person and through phone.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, in which hours I can contact you? and which days?[NEWLINE]agent: Representatives are available monday through friday between 8 a.m. and 5:30 p.m.[NEWLINE]user: Ok, thanks. and what is the number I can call to?"}
{"id": "superseg_train_651", "dialogue": "user: I have some lingering questions regarding a benefit application for a disabled child.[NEWLINE]agent: Would you like to know how to apply for a child then?[NEWLINE]user: Yes, that'd be a great start.[NEWLINE]agent: Great. You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE]user: Can you help me by guiding me through the process?[NEWLINE]agent: Of course. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be a great help. What exactly are the steps to apply I should take?[NEWLINE]agent: First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: No, you're the first place I have contacted.[NEWLINE]agent: Did you review the Child Disability Starter Kit?"}
{"id": "superseg_train_652", "dialogue": "user: hello how do I apply for disability benefits for a child under 18[NEWLINE]agent: Do you want to request it for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to know what to do?[NEWLINE]user: no thanks[NEWLINE]user: How do I find out if the income and resources of the parents and the child are within the allowed limits?[NEWLINE]agent: PLEASE CONTACT Social Security right away to find out if the parent's and child's income and resources are within the allowed limits, and to start the SSI application process.[NEWLINE]user: And after you contact me, what do I do?[NEWLINE]agent: start the SSI application process.[NEWLINE]user: where can I get more information?"}
{"id": "superseg_train_653", "dialogue": "user: Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request it?[NEWLINE]user: no[NEWLINE]user: where can I get more information?[NEWLINE]agent: You can call us toll free at 1 - 800 - 772 - 1213.[NEWLINE]user: What time can I contact you?[NEWLINE]agent: Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: how do i get the quote?"}
{"id": "superseg_train_654", "dialogue": "user:  Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request the benefit?[NEWLINE]user: yes[NEWLINE]agent: Have you checked the starter kit for children?[NEWLINE]user: How do I find out if the income and resources of the parents and the child are within the allowed limits?[NEWLINE]user: How can I know if the income and resources of the parents and the child are within the allowed limits?[NEWLINE]agent: PLEASE CONTACT Social Security right away to find out if the parent's and child's income and resources are within the allowed limits, and to start the SSI application process.[NEWLINE]user: Where can I get more information if I am deaf?[NEWLINE]agent: Call our toll-free TTY number, 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I fill out the application?"}
{"id": "superseg_train_655", "dialogue": "user:  Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request the benefit?[NEWLINE]user: no[NEWLINE]user: where can I get more information?[NEWLINE]agent: You can call us toll free at 1 - 800 - 772 - 1213.[NEWLINE]user: What is the Starter Kit for children?[NEWLINE]agent: This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.[NEWLINE]user: What time do they work?"}
{"id": "superseg_train_656", "dialogue": "user: Yes Apply for a child under the age of 18 What are the Disability Benefits?[NEWLINE]agent: To apply for a child?[NEWLINE]user: yes[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his / her ability to function[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps to apply?[NEWLINE]agent: CONTACT Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process[NEWLINE]user: I need more information[NEWLINE]agent: REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need[NEWLINE]user: how to call social security[NEWLINE][BOUNDARY][NEWLINE]user: how To apply for a child?[NEWLINE]agent:  You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his / her ability to function[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_657", "dialogue": "user: Hi I was wondering if I could find some answers to questions that I have about Social Security Credits.[NEWLINE]agent: The way it works is as follows: Social Security credits are earned when you work and pay Social Security taxes. You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: And how long until I'm eligible?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I die and I'm receiving benefits. How much will my survivors benefits be?[NEWLINE]agent: In that circumstance, we will pay your survivors based on that entitlement. We will not have to determine your credits again.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to begin receiving benefits for a disabilty?[NEWLINE]agent: Have you been deemed eligible for disability benefits?[NEWLINE]user: No I'm just gathering information for someone.[NEWLINE][BOUNDARY][NEWLINE]user: How is the amount of money earned per credit calculated?"}
{"id": "superseg_train_658", "dialogue": "user: Hey, I have some questions regarding the required amount of social security credits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What about the work test? What do I need to consider during my work test?[NEWLINE]agent: Remember that your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do I get better benefits if I have more credits?[NEWLINE]agent: The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I earn credits?[NEWLINE]agent: Do you work and pay social security taxes?[NEWLINE]user: No, I don't have a job.[NEWLINE]user: How much would I need to earn to get a credit?"}
{"id": "superseg_train_659", "dialogue": "user: How many social security credits do I need for benefits?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: Alright, and how do I get those credits?[NEWLINE]agent: You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What about retirement benefits? How many credits do I require to retire?[NEWLINE]agent: Were you born after 1928?[NEWLINE]user: Well, yes.[NEWLINE]agent: Then you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits can I earn per year?[NEWLINE]agent: You can earn up to a maximum of four credits per year.[NEWLINE]user: If I earn more credits than needed, do I get a higher amount of benefits?"}
{"id": "superseg_train_660", "dialogue": "user: I've been wondering how many social security credits I must earn to get social security benefits. Do you know how many I need?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I can earn these credits?[NEWLINE]agent: Are you working and paying Social Security taxes?[NEWLINE]user: No, not at the moment.[NEWLINE]user: What is the maximum of credits I can earn per year?[NEWLINE]agent: You can earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: I see, but my disability doesn't make this less complicated. Can you give me a proper example?[NEWLINE]agent: Sure. If you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE][BOUNDARY][NEWLINE]user: Now that is a good example, thank you. And how many credits do I need for survivors benefits?"}
{"id": "superseg_train_661", "dialogue": "user: I'd like to know how this Social Security Credits thing work.[NEWLINE]agent: Certainly. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Could you be more specific about how they are earned?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes I do.[NEWLINE]agent: When you work and pay Social Security taxes, you earn up to a maximum of four credits per year.[NEWLINE]user: How much do you have to earn for 1 credit?[NEWLINE]agent: The amount of earnings it takes to earn a credit may change each year. In 2020 you must earn $5,640 to get the maximum four credits for the year.[NEWLINE][BOUNDARY][NEWLINE]user: I'm old, how many do you need for retirement benefits?[NEWLINE]agent: If you were born after 1928, you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to leave Survivors Benefits to my family, how many do I need then?"}
{"id": "superseg_train_662", "dialogue": "user: What is the Social Security Credits?[NEWLINE]agent: To qualify for this benefit, it is important to collect 40 Social Security credits to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What other requirements are needed to be readable for disability benefits?[NEWLINE]agent: It is important that you meet the main requirements, a recent proof of work and a lasting proof of work.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum number of credits per year that can be purchased?[NEWLINE]agent: You can earn a maximum of four credits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if legal blindness occurs?[NEWLINE]agent: Of note, there is no recent proof of work requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the procedure to obtain the credits?[NEWLINE]agent: Primarily when you work and pay taxes.[NEWLINE]user: Perfect, and what else can you tell me?"}
{"id": "superseg_train_663", "dialogue": "user: Can you tell me what about the Social Security Credits?[NEWLINE]agent: To qualify, is it important to obtain at least 40 Social Security credits?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is legal blindness?[NEWLINE]agent: It is noteworthy that no recent proof of work requirement is established.[NEWLINE][BOUNDARY][NEWLINE]user: What are the processes to determine if you are eligible or not?[NEWLINE]agent: It is noteworthy that the number of credits does not affect the amount of benefits you receive.[NEWLINE][BOUNDARY][NEWLINE]user: What is the number of credits needed for benefits?[NEWLINE]agent: It is important that the number of credits necessary for family members to be eligible, depending on various factors.[NEWLINE]agent: Also, if you are already receiving retirement or disability benefits.[NEWLINE]user: What if you are receiving retirement or disability benefits?[NEWLINE][BOUNDARY][NEWLINE]user: How much must be earned to qualify for the maximum number of credits per year?"}
{"id": "superseg_train_664", "dialogue": "user: Hello, what about Social Security?[NEWLINE]agent: You must meet several actors to qualify for the benefit, at least 40 Social Security credits to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to obtain the credits?[NEWLINE]agent: It is important to work and pay taxes.[NEWLINE]user: Can you expand that information more?[NEWLINE][BOUNDARY][NEWLINE]user: What if you are legally blind?[NEWLINE]agent: You only have to comply with the duration of the proof of work.[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for the Social Security credit?[NEWLINE]agent: It is important that you must earn $ 5,640 to earn a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What is the proof of work?"}
{"id": "superseg_train_665", "dialogue": "user: Good, how can I qualify for Social Security Credits?[NEWLINE]agent: To qualify, it is important to fulfill at least 40 Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you are already receiving retirement or disability benefits at the time of your death?[NEWLINE]agent: We will primarily pay your survivors based on that right.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was born after 1928?[NEWLINE]agent: Having 40 credits is vital to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: How can you earn credits for this purpose?[NEWLINE]agent: I recommend that you read our post, which addresses that matter.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what requirements are needed to be eligible?[NEWLINE]agent: You must present a recent proof of work and a proof of duration to be eligible for this purpose.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me, in relation to obtain the credits?[NEWLINE]agent: It is primary to work and pay Social Security taxes."}
{"id": "superseg_train_666", "dialogue": "user: Hello, what is the Social Security Credits?[NEWLINE]agent: You must have at least 40 Social Security credits to qualify for such credit.[NEWLINE][BOUNDARY][NEWLINE]user: What must be met in order to qualify?[NEWLINE]agent: Mainly if you have 6 credits earned in the 3-year period that ends when your disability begins.[NEWLINE]user: Perfect, you can follow me commented on the subject.[NEWLINE]agent: In addition, it would take 3 years of work and 12 credits of the last 6 years between the ages of 21 and 27, in order to qualify for such a process.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how to obtain the credits please?[NEWLINE]agent: One of the main requirements is when you work and pay Social Security taxes.[NEWLINE]user: Can you advise me more about such a process?[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough credits?"}
{"id": "superseg_train_667", "dialogue": "user: I could use some help regarding social security credits. How do they work?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for disability benefits?[NEWLINE]agent: Do you want to know the disability benefit requirements?[NEWLINE]user: No, I just want to understand the credit system.[NEWLINE][BOUNDARY][NEWLINE]user: How do I earn those credits?[NEWLINE]agent: Are you working and do you pay Social Security taxes?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm already receiving retirement benefits and I die?"}
{"id": "superseg_train_668", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.   You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: If i are statutorily blind?[NEWLINE]agent: you must only meet the duration of work test[NEWLINE][BOUNDARY][NEWLINE]user: If i are already receiving retirement or disability benefits at the time of my death[NEWLINE]agent: we will pay your survivors based on that entitlement. We will not have to determine your credits again[NEWLINE][BOUNDARY][NEWLINE]user: How Credits Are Earned?[NEWLINE]agent: when you work and pay Social Security taxes[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: Do I need 40 credits to qualify for retirement?"}
{"id": "superseg_train_669", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the number of credits needed for retirement benefits?[NEWLINE]agent: were you born after 1928?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: If I have more credit, can I receive more benefits?[NEWLINE]agent: The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get additional benefits for earning more than the minimum number of credits.[NEWLINE][BOUNDARY][NEWLINE]user: What do you earn when you work and pay Social Security taxes?[NEWLINE]agent: earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if you are already receiving retirement or disability benefits at the time of your death?"}
{"id": "superseg_train_670", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: what is the number of credits needed for retirement benefits[NEWLINE]agent: you were born after 1928?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to be eligible for disability benefits?[NEWLINE]agent: you must meet a recent work test and a duration work test[NEWLINE]user: if it is legal blindness?[NEWLINE]agent: there is not a recent work test requirement.[NEWLINE][BOUNDARY][NEWLINE]user: N\u00famero de cr\u00e9ditos necesarios para los beneficios de sobrevivientes"}
{"id": "superseg_train_671", "dialogue": "user: I have some questions about my social security credits.[NEWLINE]agent: Of course. First, you should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: But I do earn those credits from working and paying taxes, right?[NEWLINE]agent: Yes, you earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I am 68 years old now, how many credits do I need for my retirement?[NEWLINE]agent: If you were born after 1928, you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Well, what is the number of credits I need for survivor benefits?[NEWLINE]agent: The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.[NEWLINE]agent: Are you already receiving retirement or disability benefits?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: What should I consider for the duration of my work test?"}
{"id": "superseg_train_672", "dialogue": "user: I'm confused when it comes to social security credits and want to know how exactly they work.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything else for disability benefits, or how does it work?[NEWLINE]agent: Yes, you must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: And those credits, I get them for working my job, right?[NEWLINE]agent: Correct. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I'm 69 years of age now, how many credits do I need to retire?[NEWLINE]agent: You need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: I'm statutory blind, how am I supposed to do the work test?[NEWLINE]agent: In that case there is not a recent work test requirement.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to hear. How do I earn more credits?[NEWLINE]agent: Do you currently work and pay Social Security taxes?"}
{"id": "superseg_train_673", "dialogue": "user: Hello, can you please tell me how I can keep my personal information secure?[NEWLINE]agent: Of course. Identity theft affects millions of people each year and can cause serious financial and identity-related problems.[NEWLINE][BOUNDARY][NEWLINE]user: Well, but before we get to that, what should I know regarding my retirement benefits?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll read that page. So, what should I do to report any suspicious activity?[NEWLINE]agent: Do you want to know what to do if you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: Yes, please.[NEWLINE]agent: In that case, hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. So, what kind of online services do you offer?[NEWLINE]agent: We offer the advanced designation of a representative payee, for example.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from identity theft?"}
{"id": "superseg_train_674", "dialogue": "user: I'm here to figure out how changes to my situation affect my retirement benefits.[NEWLINE]agent: Has a major change happened in your life?[NEWLINE]user: No, I wouldn't call it a major change. A small one perhaps.[NEWLINE][BOUNDARY][NEWLINE]user: Yesterday I received a suspicious call from someone who said he was working for social security. What should I do in such a situation?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll follow your advice. So what benefits am I entitled to?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after applying for retirement benefits?[NEWLINE]agent: Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already receive social security benefits and something has changed?"}
{"id": "superseg_train_675", "dialogue": "user: I came here to figure out if I need to report possible changes to my situation to you. Can you assist me with that, please?[NEWLINE]agent: Of course. Was there a major change in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'll remember that. So what if I need help with managing my benefits? Where can I find help?[NEWLINE]agent: Just visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. Well, do you by any chance know how I can protect my personal information when doing all these things?[NEWLINE]agent: You should visit \"If You Want Extra Security\" to learn about extra verification steps we can add to your account.[NEWLINE][BOUNDARY][NEWLINE]user: On the website? Alright. So, how can I stay up to date with the latest social security information?[NEWLINE]agent: Create your personal my Social Security account to receive important notices online through the Message Center. The Message Center is a secure, convenient portal where you can receive sensitive communications we don t send through email or text.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any further advice on how to keep my personal information safe?"}
{"id": "superseg_train_676", "dialogue": "user: Good day. Please tell me, what kind of services does your website offer?[NEWLINE]agent: There are many time-saving options available to you, in shape of many popular online services.[NEWLINE]agent: Do you need help with managing your benefits but you can't find the answer or service?[NEWLINE]user: Yes, I can't find the right service.[NEWLINE]agent: Then you should visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that, thank you. Well, there have been some changes in my life, do I need to report them to you?[NEWLINE]agent: Yes, you should. Letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What topics does your website cover?[NEWLINE]agent: Understand Your Benefits / Inform Us Of Changes / Use Our Resources And Services To Stay In Control / Keep Your Information Secure, to name a few.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And should I report suspicious activity to you or just ignore it?[NEWLINE]agent: Did you receive a suspicious call from someone claiming to be from Social Security?"}
{"id": "superseg_train_677", "dialogue": "user: Hey, how can I keep my personal information safe?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: Should I report suspicious activity, such as scams?[NEWLINE]agent: Did you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: No, luckily I did not.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what benefits I qualify for?[NEWLINE]agent: We can help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if something major changes in my life? Am I supposed to report that to you?"}
{"id": "superseg_train_678", "dialogue": "user: Yes, well, I'm a bit confused. I don't know which life changes I need to report to you and which I don't need to report to you. Can you please help me figure this out?[NEWLINE]agent: Of course. Has a major change happened in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there's a change in your life circumstance that could affect your benefits.[NEWLINE]user: What if I already receive social security benefits?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE]user: And if I need to make a change that can't be done via my social security? What should I do then?[NEWLINE]agent: Then you can contact us for additional support.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Well, what is the best way to stay up to date with you?[NEWLINE]agent: Subscribe to our Social Security Matters blog to hear from us on tips, tools, and updates on Social Security issues important to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer any other services I could use?"}
{"id": "superseg_train_679", "dialogue": "user: Are there any resources and services that would help me stay in control of managing my retirement benefits?[NEWLINE]agent: Yes, there are many options that will save you time and we have some popular ones that could help online.[NEWLINE]agent: Do you need help managing your benefits or cannot find an answer you need?[NEWLINE]user: No, I have found what I need.[NEWLINE][BOUNDARY][NEWLINE]user: Should I report any suspicious activity?[NEWLINE]agent: Have you received a suspicious call from someone claiming to be from Social Security?.[NEWLINE]user: No, I have not received a suspicious call.[NEWLINE][BOUNDARY][NEWLINE]user: Does Social Security do anything to prevent fraud?[NEWLINE]agent: Yes, we are diligently working at national, regional, and local levels to fight fraud.[NEWLINE][BOUNDARY][NEWLINE]user: Should I take care of Advanced Designation of Representative Payee online?"}
{"id": "superseg_train_680", "dialogue": "user: Hello, can you inform me of the various changes that occur in benefits?[NEWLINE]agent: It occurs when a change occurs in your life.[NEWLINE]user: Can you explain more about the above?[NEWLINE][BOUNDARY][NEWLINE]user: What does my Social Security consist of?[NEWLINE]agent: It is intended to receive important notices online through the Message Center.[NEWLINE][BOUNDARY][NEWLINE]user: What changes may occur to affect my benefits?[NEWLINE]agent: They can be several that affect your daily life.[NEWLINE][BOUNDARY][NEWLINE]user: Are you making calls asking about insurance?[NEWLINE]agent: In such a situation, hang up and then report the details of the call to the Office of the Inspector General.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?"}
{"id": "superseg_train_681", "dialogue": "user: Good, what is the administration of your retirement benefits?[NEWLINE]agent: Importantly, we have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?[NEWLINE]agent: There are several online services that can help you.[NEWLINE]agent: Everything is based on help to manage your benefits.[NEWLINE]user: What if they can't help me?[NEWLINE]user: What is the proof of income?[NEWLINE]agent: It is important that you get a proof of income letter.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a change in the circumstances of your life?[NEWLINE]agent: It is important that all benefits and information are kept current.[NEWLINE][BOUNDARY][NEWLINE]user: It is important that you visit our page Learn about retirement benefits."}
{"id": "superseg_train_682", "dialogue": "user: Hello, I need information about what would happen if changes arise when it comes to Manage retirement benefits?[NEWLINE]agent: This can happen with changes that happen to you constantly.[NEWLINE]user: You can advise me regarding the subject.[NEWLINE]agent: It is vital that all your benefits and information are kept updated at all times.[NEWLINE][BOUNDARY][NEWLINE]user: What can be done if suspicious activity occurs?[NEWLINE]agent: Be careful if you get a suspicious call from someone who claims to be from Social Security.[NEWLINE]user: What can be done in those cases?[NEWLINE][BOUNDARY][NEWLINE]user: Use our resources and services to maintain control regarding the subject.[NEWLINE]agent: t is noteworthy that there are many time saving options available to you.[NEWLINE]user: How can benefits be managed in a controlled way?"}
{"id": "superseg_train_683", "dialogue": "user: Hey, I need some assistance with managing my retirement benefits.[NEWLINE]agent: Of course. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: I've recently gotten a suspicious call from someone claiming to be from social security. What should I do in such a case?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. What can I do to stay up to date?[NEWLINE]agent: With SSA.gov, there are a few ways to stay in the know on the latest Social Security information.[NEWLINE][BOUNDARY][NEWLINE]user: I'll check out your website, thank you. What can I do to keep my information secure?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: What am I entitled to then?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Should I inform you if something changes?[NEWLINE]agent: Did such a change happen in your life?"}
{"id": "superseg_train_684", "dialogue": "user: Hello there. I need explanations regarding my retirement benefits. I can't make sense of it all.[NEWLINE]agent: Of course. First you should know that successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. Can you perhaps tell me how to protect myself from fraud as well?[NEWLINE]agent: Yes. Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: So should I inform you about changes in my life or should I keep the information to myself to limit fraud?[NEWLINE]agent: Has such a change happened in your life?[NEWLINE]user: Actually yes.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there is a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But what about my benefits? What do I need to consider?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any services to manage that all?"}
{"id": "superseg_train_685", "dialogue": "user: How to manage my retirement benefits[NEWLINE]agent: Successfully filing for retirement benefits isn t the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: If I need help with managing your benefits and can not find the answer or service above[NEWLINE]agent: visit our contact us page for other ways to get support[NEWLINE][BOUNDARY][NEWLINE]user: inform me of changes[NEWLINE]agent: change happens in your life?[NEWLINE]user: not[NEWLINE]user: what are the common changes?[NEWLINE]agent:  Getting married or divorced[NEWLINE][BOUNDARY][NEWLINE]user: I want to understand my benefits"}
{"id": "superseg_train_686", "dialogue": "user: Hello, I would like to obtain information about how can I keep my information safe?[NEWLINE]agent: Of course Identity theft affects millions of people every year and can cause serious financial and identity problems. Protect yourself by securing your personal information, taking time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I see suspicious activity?[NEWLINE]agent: got a suspicious call from someone who claims to be from Social Security?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is working diligently at the national, regional, and local levels to combat fraud that undermines our mission to serve the American public[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get information about benefits?[NEWLINE]agent: Make sure you get the retirement benefits you owe by reviewing the basics, like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What services can I find online?"}
{"id": "superseg_train_687", "dialogue": "user: under what circumstances are informed of changes[NEWLINE]agent: Has any change happened in your life?[NEWLINE]user: yes[NEWLINE]agent:  letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about Informar actividad sospechosa[NEWLINE]agent:  you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: you already receive Social Security benefits[NEWLINE]agent:  you can update much of your information online with your personal my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How do I understand my benefits?"}
{"id": "superseg_train_688", "dialogue": "user: Hello, I would like to know what changes I should report[NEWLINE]agent: Has a change occurred in your life?[NEWLINE]user: yes[NEWLINE]agent: When a change occurs in your life, letting us know ensures that your benefits and information are up to date. Remember to inform us whenever there is a change in the circumstances of your life that may affect your benefits....[NEWLINE][BOUNDARY][NEWLINE]user: Why do I need a Social Security account?[NEWLINE]agent: A free my Social Security account makes it easy to manage your information.[NEWLINE][BOUNDARY][NEWLINE]user: What resources do they have to save time?[NEWLINE]agent: There are many time saving options available to you. These are our most popular online services[NEWLINE]agent: Do you need help managing your benefits?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]user: What information about retirement is important for you to know?"}
{"id": "superseg_train_689", "dialogue": "user: What are some FAQs I could look at for retirement benefits?[NEWLINE]agent: Do you know you could look at What is the maximum Social Security retirement benefit payable?[NEWLINE]user: No, I did not know I could look that up.[NEWLINE][BOUNDARY][NEWLINE]user: What if I did Farm Work is it calculated different?[NEWLINE]agent: Yes, if you did Farm Work then your SSA  retirement benefits would be calculated differently.[NEWLINE]user: Are there specific types of other earnings that are calculated in a different way?[NEWLINE]agent: Do you know that most of Americans have their Social Security earnings calculated the same way, but others are calculated differently?[NEWLINE]user: No, I did not know this about Social Security earnings.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?"}
{"id": "superseg_train_690", "dialogue": "user: How do I find out if I'm eligible for Retirement Benefits?[NEWLINE]agent: We have information here where you can learn how Social Security works.[NEWLINE]user: Can you tell me if I'm eligible?[NEWLINE]agent: Yes we have information on who's eligible for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I retire before the official age?[NEWLINE]agent: You'll receive your full benefit amount. Your benefit amount will be reduced if you retire start benefits before reaching full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: How do I proceed if I'm ready to retire now?[NEWLINE]agent: You can start your application today.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria do I need to meet for eligibility?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes I sure do."}
{"id": "superseg_train_691", "dialogue": "user: I came here to find out why could affect my retirement benefits. Can you tell me more about this?[NEWLINE]agent: Of course. Everyone's retirement is unique.[NEWLINE]user: So what can affect my benefits?[NEWLINE]agent: Beyond deciding when to begin receiving retirement benefits, other factors that can affect your benefits include whether you continue to work, what type of job you had, and if you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. Can you also tell me something about pensions?[NEWLINE]agent: Sure. Pensions and taxes have the potential to impact your retirement benefit. Review the resources on our website on pensions and other factors you should consider.[NEWLINE][BOUNDARY][NEWLINE]user: Say, what if I choose to keep working beyond my retirement age?[NEWLINE]agent: Then you can increase your future Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. How are my earnings affecting the amount of benefits? Are there certain jobs that count more toward that?[NEWLINE]agent: Are you aware that Social Security earnings are calculated the same way for most American workers?[NEWLINE]user: Yes, but I still want to know."}
{"id": "superseg_train_692", "dialogue": "user: I have a lot of questions regarding my retirement benefits and it'd great if you could answer them.[NEWLINE]agent: Do you want to know what the maximum Social Security retirement benefit payable is?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd rather know more about pensions. What can you tell me about pensions?[NEWLINE]agent: Pensions and taxes have the potential to impact your retirement benefit. Review our resources on pensions and other factors you should consider, you can find them on our website.[NEWLINE]user: What other factors are there?[NEWLINE]agent: The Windfall Elimination Provision (WEP), for example.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, okay. Say, is it possible to keep working beyond my retirement age?[NEWLINE]agent: Yes. You can choose to keep working beyond your full retirement age. If you do, you can increase your future Social Security benefits. Each extra year you work adds another year of earnings to your Social Security record.[NEWLINE]agent: Are you currently working beyond your retirement age?[NEWLINE]user: Well, yes. I have to admit that I do."}
{"id": "superseg_train_693", "dialogue": "user: I'm not sure when to start my retirement benefits and could use some guidance on that.[NEWLINE]agent: No problem. Choosing when to start receiving retirement benefits is a personal decision.[NEWLINE]agent: Do you prefer to retire and to begin receiving benefits when you reach your full retirement age?[NEWLINE]user: No, I'd like to work a little longer than that.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find my earnings history?[NEWLINE]agent: You can find your earnings history on your annual Social Security Statement. Create a free my Social Security account to check your earnings history online.[NEWLINE][BOUNDARY][NEWLINE]user: Are my options to either work or apply for retirement, or even both?[NEWLINE]agent: Social Security Credits![NEWLINE][BOUNDARY][NEWLINE]user: Are there some types of incomes that follow a different set of rules?[NEWLINE]agent: Do you know that Social Security earnings are calculated in the same way for most American workers?"}
{"id": "superseg_train_694", "dialogue": "user: Hello, can you tell me about retirement benefits?[NEWLINE]agent: Getting started on retirement payments is a personal decision.[NEWLINE]agent: It is noteworthy that for you to start receiving benefits when you reach your full retirement age.[NEWLINE]user: Can you expand that information more please?[NEWLINE]agent: Importantly, we will reduce your benefit amount if you retire and begin receiving benefits before you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Early Retirement Age?[NEWLINE]agent: Keep in mind that your benefit is reduced if you start receiving benefits before you reach your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: The amount to receive depends on the amount of earnings shown in your record?[NEWLINE]agent: Of course, also regularly check your Social Security earnings history.[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply online for retirement benefits?[NEWLINE]agent: Of course, what information do you require more.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder when can I get Social Security retirement benefits?"}
{"id": "superseg_train_695", "dialogue": "user: What can I learn about Retirement Benefits?[NEWLINE]agent: It is good to know what Social Security can mean for you and your family's future and you can learn how it works, who's eligible and what to consider before you actually apply.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I verify my earnings history?[NEWLINE]agent: You should verify your earnings because the amount you would receive in Social Security benefits is based on the amount of your earnings record and it would mean no surprises.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is delayed retirement age?[NEWLINE]agent: Are you planning on taking your benefits beyond full retirement age?.[NEWLINE]user: No, I am not planning on waiting until after full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work later?[NEWLINE]agent: More credits could be added; but we can't pay any retirement benefits before you rach 40 credits.[NEWLINE][BOUNDARY][NEWLINE]user: What actually is the full retirement age?"}
{"id": "superseg_train_696", "dialogue": "user: I wonder when to start retirement benefits?[NEWLINE]agent: When to start collecting that benefit is a personal decision.[NEWLINE]user: At what point do you start receiving benefits?[NEWLINE]agent: It is noteworthy that you will receive the full amount of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen to the unused money?[NEWLINE]agent: Primarily it goes to a Social Security trust fund that pays monthly benefits to you and your family.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you delay collecting benefits?[NEWLINE]agent: This retirement benefit will continue to increase until age 70.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, what should I know?[NEWLINE]agent: The maximum retirement benefit of the Insurance depends on several factors."}
{"id": "superseg_train_697", "dialogue": "user: Hi, do I need information regarding retirement benefits?[NEWLINE]agent: There is a maximum Social Security retirement.[NEWLINE]user: Can you tell me what is the maximum benefit?[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if you can add more credits?[NEWLINE]agent: Sure, we also can't pay any retirement benefits until you have 40 credits.[NEWLINE][BOUNDARY][NEWLINE]user: Will benefits be reduced if you start receiving benefits before you reach full retirement age?[NEWLINE]agent: Of course, it is also important to know that the benefits are perceived from the age of 62.[NEWLINE][BOUNDARY][NEWLINE]user: What if he reaches that age and continues working?[NEWLINE]agent: Each additional year you work adds another year of earnings to your Social Security record.[NEWLINE]user: Perfect, what else can you tell me?"}
{"id": "superseg_train_698", "dialogue": "user: Hello, can you tell me about all the retirement benefits?[NEWLINE]agent: It is important that you continue reading to understand how Social Security fits into your retirement plan and all the benefits it can offer you.[NEWLINE][BOUNDARY][NEWLINE]user: What does social security consist of?[NEWLINE]agent: One of the important benefits is that they receive 40% of their pre-retirement income from Social Security.[NEWLINE]agent: This can happen while you are making your retirement plan.[NEWLINE]user: What does this retirement plan consist of?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about such a process?[NEWLINE]agent: Review the various applications that can facilitate the process.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the delayed retirement age?[NEWLINE]agent: It consists of delaying the collection of benefits, among other things.[NEWLINE]user: Okay, what else can you tell me."}
{"id": "superseg_train_699", "dialogue": "user: Hey, I'm planning for retirement and need some input.[NEWLINE]agent: Alright. Planning is the key to creating your best retirement. You'll need to plan and save for years to achieve your retirement goals.[NEWLINE]agent: Are you aware of the many factors that affect retirement planning?[NEWLINE]user: Yes, I suppose so.[NEWLINE]agent: Then you should know that we want you to understand what Social Security can mean to you and your family's financial future.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Now, how do the retirement benefits work exactly?[NEWLINE]agent: Social Security replaces a percentage of a worker s pre-retirement income based on their lifetime earnings. The portion of your pre-retirement wages that Social Security replaces is based on your highest 35 years of earnings and varies depending on how much you earn and when you choose to start benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there more than social security I should consider in my plan?[NEWLINE]agent: Remember, on average, retirement beneficiaries receive 40% of their pre-retirement income from Social Security.[NEWLINE]user: What does this mean when creating my retirement plan?[NEWLINE]agent: Knowing the approximate amount you will receive in Social Security benefits can help you determine how much other retirement income you'll need to reach your goals.[NEWLINE][BOUNDARY][NEWLINE]user: What about my taxes? Are they put on a savings account to ensure the safety of my retirement benefits?"}
{"id": "superseg_train_700", "dialogue": "user: when should I decide to start retirement benefits[NEWLINE]agent: Choosing when to start receiving retirement benefits is a personal decision[NEWLINE]agent: you choose to retire begin receiving benefits when you reach your full retirement age?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do it?[NEWLINE]agent: you can increase your future Social Security benefits[NEWLINE][BOUNDARY][NEWLINE]user: How to check my earnings history[NEWLINE]agent:  The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record[NEWLINE][BOUNDARY][NEWLINE]user: What is your opinion[NEWLINE]agent: Working, Applying For Retirement, Or Both?[NEWLINE][BOUNDARY][NEWLINE]user: What Age Should You Start To Receive Benefits?"}
{"id": "superseg_train_701", "dialogue": "user: Hello, I would like to obtain information about Retirement Planning[NEWLINE]agent: Of course Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.[NEWLINE]agent: know the factors that can affect retirement planning?[NEWLINE]user: if I want to meet them[NEWLINE]agent: We want you to understand what Social Security can mean to you and your family's financial future.[NEWLINE][BOUNDARY][NEWLINE]user: How do retirement benefits work?[NEWLINE]agent: Social Security replaces a percentage of a worker's pre-retirement income based on his or her lifetime income.s The portion of his or her pre-retirement wages that Social Security replaces is based on their highest earnings of 35 years And it varies depending on how much you earn and when you choose to start benefits.[NEWLINE]user: The pre-retirement wages that Social Security replaces are based on what?[NEWLINE]agent: on your highest income of 35 years and varies according to how much you earn and when you choose to start benefits.[NEWLINE]user: and what do you do with the unused money?[NEWLINE]agent: The unused money goes to a Social Security trust fund that pays monthly benefits to you and your family when you start receiving retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What types of income include special rules?"}
{"id": "superseg_train_702", "dialogue": "user: Hello, I would like to obtain information about retirement benefits[NEWLINE]agent: We want you to know what Social Security means to you and your family's financial future. In this section, you can learn how Social Security works, who is eligible for retirement benefits, and what to consider before applying. Read on to understand how Social Security fits into your retirement plan.[NEWLINE][BOUNDARY][NEWLINE]user: What is the full retirement age?[NEWLINE]agent: The full retirement age is the age at which you will be able to collect the full amount of your retirement benefit. The full retirement age is 66 if you were born from 1943 to 1954. The full retirement age increases gradually if you were born from 1955 to 1960, until he turns 67 years old.[NEWLINE]agent: Were you born after 1960?[NEWLINE]user: yes[NEWLINE]agent: For anyone born in 1960 or later, full retirement benefits are paid at age 67. You can find your full retirement age by year of birth in the full retirement age table.[NEWLINE][BOUNDARY][NEWLINE]user: what else should i do...[NEWLINE]agent: Set up your financial plan with Social Security[NEWLINE][BOUNDARY][NEWLINE]user: and all income is calculated the same?[NEWLINE]agent: there are some types of income that have additional rules[NEWLINE][BOUNDARY][NEWLINE]user: At what age should you start receiving benefits?"}
{"id": "superseg_train_703", "dialogue": "user: Hello, I would like to obtain information about What affects your retirement benefits?[NEWLINE]agent: Everyone's retirement is unique. Beyond deciding when to start receiving retirement benefits, other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Can pensions and taxes affect my retirement benefit?[NEWLINE]agent: Pensions and taxes have the potential to affect your retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: At what age should you start receiving benefits?[NEWLINE]agent: The age at which you start collecting your retirement benefit affects the amount you will receive. There are three important things you need to know about age when thinking about when to start your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What else can affect retirement?[NEWLINE]agent: Other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: What are specific types of earnings?[NEWLINE]agent: Are you an American worker?"}
{"id": "superseg_train_704", "dialogue": "user: hi i would like to know if it is possible to decide when to start retirement benefits[NEWLINE]agent: Of course Choosing when to start receiving retirement benefits is a personal decision.[NEWLINE]agent: do you want to retire?[NEWLINE]user: yes[NEWLINE]agent: You will receive the full amount of your benefits. We will reduce your benefit amount if you retire before you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What if the person was born in 1960 or later?[NEWLINE]agent: For anyone born in 1960 or later, full retirement benefits are paid at age 67.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much benefit I will receive?[NEWLINE]agent: The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What are specific types of earnings?[NEWLINE]agent: are you in the american worker group?[NEWLINE]user: yes"}
{"id": "superseg_train_705", "dialogue": "user: There are some things about my social security benefits I would like to know.[NEWLINE]agent: Of course. Do you already receive Social Security or SSI benefits and do you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you can sign up for Direct Deposit.[NEWLINE]user: What if I want to open a bank account for direct deposit and I have decided on an account that is right for me?[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: What if I don't have a bank account at all?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: I see. And what is this direct express card I've read about?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. We deposit your federal benefit payment directly into your card account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't receive any benefits yet?"}
{"id": "superseg_train_706", "dialogue": "user: I'm a future benefits receiver and would like information about Direct Deposit.[NEWLINE]agent: So you don't\u00a0get Social Security or SSI benefits yet?[NEWLINE]user: Not at the moment, no.[NEWLINE]agent: Do you already have an account with us?[NEWLINE]user: No I don't.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need a bank account to receive benefits?[NEWLINE]agent: We offer a Direct Express card which is a debit card you can use to access your benefits and you don't need a bank account.[NEWLINE]user: What do I need to do for this?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. Shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: And what information do I need to create an account?"}
{"id": "superseg_train_707", "dialogue": "user: I have a few questions about my social security benefits. It'd be great if you had the time to answer them.[NEWLINE]agent: Of course. Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: My brother is not receiving benefits yet, but he is planning to apply and has a bank account. Can he apply for direct deposit, too?[NEWLINE]agent: Yes. Please tell him to take his checkbook or a copy of his bank statement with him.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. And how can I sign up for direct deposit?[NEWLINE]agent: You can sign up by contacting your bank, credit union or savings and loan association, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What if I already have a bank account? What do I need to consider during my application?[NEWLINE]agent: Just have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: And what would someone without an account do?"}
{"id": "superseg_train_708", "dialogue": "user: I'm planning to apply for social security and direct deposit and I need some information about the process.[NEWLINE]agent: Of course. Are you currently not receiving any Social Security or SSI benefits yet but are you planning to apply?[NEWLINE]user: Yes, that'd be the case.[NEWLINE]agent: Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE]user: What if I already own a bank account?[NEWLINE]agent: Then you should bring your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. And what can you tell me about this direct express card I've read about?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.[NEWLINE]user: Sounds great. How can I sign up for such a card?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE]user: Alright. Back to direct deposit, what should I do next if I have an account?"}
{"id": "superseg_train_709", "dialogue": "user: Hello, I'm currently not receiving any benefits, but I'm planning to apply and also have some questions about benefits and direct deposit.[NEWLINE]agent: Are you not receiving Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: No, to both.[NEWLINE]agent: Do you already have an account?[NEWLINE]user: Yes, I already have a bank account.[NEWLINE]agent: Then you should bring your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have an account yet?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: Makes perfect sense. By the way, what is this direct express card, which is mentioned on your website?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.[NEWLINE]user: Sounds great. How can I sign up for it?"}
{"id": "superseg_train_710", "dialogue": "user: Hello! How can I receive Social Security Direct Deposit benefits?[NEWLINE]agent: Do you have a bank account?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I am not receiving benefits?[NEWLINE]agent: are you planning to apply?[NEWLINE]user: Yes, I want to apply.[NEWLINE]agent: So, You tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I sign up for Direct Deposit?[NEWLINE]agent: You can sign up starting or changing Direct Deposit online Social Security benefits only.[NEWLINE][BOUNDARY][NEWLINE]user: Should I have a bank account?"}
{"id": "superseg_train_711", "dialogue": "user: Hello, I wonder what happens if I am already receiving help?[NEWLINE]agent: If you already receive the help, you can register in the Direct Deposit.[NEWLINE]user: I already receive SSI, what is the process?[NEWLINE]agent: You can primarily sign up for Direct Deposit using.[NEWLINE][BOUNDARY][NEWLINE]user: What if the benefit is not received?[NEWLINE]agent: If you do not receive SSI but are planning to apply, follow the respective steps.[NEWLINE]user: Can you expand this information more?[NEWLINE]agent: It is important to have an account.[NEWLINE]user: Sure, what else is there to know.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Direct Express card?"}
{"id": "superseg_train_712", "dialogue": "user: I need some information about getting my Social Security direct deposited in my account.[NEWLINE]agent: Do you receive SSI benefits and have a bank account?[NEWLINE]user: Yes to both.[NEWLINE]agent: You can sign up for Direct Deposit by doing one of the following:- starting or changing Direct Deposit online Social Security benefits only- contacting your bank, credit union or savings and loan association- calling Social Security toll-free at 1-800-772-1213[NEWLINE]user: What if I have a credit union instead?[NEWLINE]agent: Yes it is possible to sign up through them.[NEWLINE]user: I've chosen an account type, what do I do next?[NEWLINE]agent: Let a representative at your financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: Yeah, what if I need a bank account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: Is there a number I can call for the card?"}
{"id": "superseg_train_713", "dialogue": "user: Hi, what if I am not currently receiving aid?[NEWLINE]agent: If you do not get the benefits, you can apply for such a plan.[NEWLINE]user: What are the steps to apply?[NEWLINE]agent: It is important that you inform the Social Security representative.[NEWLINE][BOUNDARY][NEWLINE]user: What level of difficulty does it present when registering on the card?[NEWLINE]agent: It is fast and easy, you can also call 1 - 800 - 333 - 1795 to facilitate the process.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have an account?[NEWLINE]agent: It is important that you carry your checkbook or a copy of your bank statement.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if I have to have an account before I can register?[NEWLINE]agent: Of course, in addition to being able to register for Direct Deposit.[NEWLINE]user: What benefits does the Direct Express card have?"}
{"id": "superseg_train_714", "dialogue": "user: for Direct Deposit of Social Security how can I do if I am already receiving benefits?[NEWLINE]agent: Are you sure you already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes i have everything[NEWLINE]agent: You can enroll in Direct Deposit using three types of process[NEWLINE]user: When I decide which account is right for me, what should I do?[NEWLINE]agent: You must inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.[NEWLINE]user: What is the first deposit registration process?[NEWLINE]agent: you must start or change Social Security benefits online direct deposit only[NEWLINE]user: and in case of not having an account?[NEWLINE]agent: In that case you must open an account before you can register for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have Social Security benefits yet but I'm planning to apply, what should I do?"}
{"id": "superseg_train_715", "dialogue": "user: I'm not currently receiving benefits, but am looking for information about the direct deposit process. Can you answer me a few questions, please?[NEWLINE]agent: Of course. So you don't get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: No, I'm just looking for information.[NEWLINE]agent: Alright. Do you already have an account?[NEWLINE]user: No, I don't have one and I don't need it.[NEWLINE][BOUNDARY][NEWLINE]user: Is an account needed to sign up for direct deposit?[NEWLINE]agent: Correct, you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: What if i have gotten such an account?[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: That seems simple. What can you tell me about the Direct Express card?"}
{"id": "superseg_train_716", "dialogue": "user: Hello, I would like to know what I do if I am already receiving social security benefits[NEWLINE]agent: already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes[NEWLINE]agent: Have you already changed your Social Security online direct deposit benefits?[NEWLINE]user: no[NEWLINE]agent: Have you contacted your bank, credit union, or savings and loan association?[NEWLINE]user: yes[NEWLINE]user: and the Direct Express debit card works for me if I don't have an account?[NEWLINE]agent: The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account[NEWLINE]user: If I don't have an account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: If you still do not receive Social Security or SSI benefits, what should I do?"}
{"id": "superseg_train_717", "dialogue": "user: How can I enroll in direct deposit if I am already receiving benefits[NEWLINE]agent: already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes[NEWLINE]agent: Are you changing Social Security benefits online from direct deposit only?[NEWLINE]user: yes[NEWLINE]user: And how is it done in the event that someone does not have an account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: What if I still don't receive benefits?[NEWLINE]agent: You still don't get Social Security or SSI benefits but are you planning to apply?[NEWLINE]user: no[NEWLINE]agent: Do you already have an account?[NEWLINE]user: yes"}
{"id": "superseg_train_718", "dialogue": "user: Yes i am already getting benefits[NEWLINE]agent: you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: not[NEWLINE]user: When do you decide which account is right for me?[NEWLINE]agent: let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit[NEWLINE]user: you can sign up for Direct Deposit?[NEWLINE]agent: yes, starting or changing Direct Deposit online Social Security benefits only[NEWLINE][BOUNDARY][NEWLINE]user: I am currently not receiving benefits[NEWLINE]agent:  you don t get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: yes"}
{"id": "superseg_train_719", "dialogue": "user: I am currently not receiving Social Security benefits[NEWLINE]agent: you don t get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: not[NEWLINE]agent: you already have an account?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am already receiving benefits?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits.  And you do n't need a bank account.[NEWLINE]user: What benefits do I have with the Direct Express card program[NEWLINE]agent: we deposit your federal benefit payment directly into your card account[NEWLINE]user: If i do n't have an account"}
{"id": "superseg_train_720", "dialogue": "user: yes I am already receiving SS benefit[NEWLINE]agent: you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If i don t get Social Security or SSI benefits yet but are planning to apply[NEWLINE]agent: tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit[NEWLINE][BOUNDARY][NEWLINE]user: can I use the card to make purchases, pay bills or get cash at thousands of locations?[NEWLINE]agent: yes, It s quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Also, Social Security can help you sign up.[NEWLINE]user: If I do n't have an account[NEWLINE]agent: you must open an account before you can sign up for Direct Deposit[NEWLINE]user: what are the benefits of the card"}
{"id": "superseg_train_721", "dialogue": "user: Hey there, I need some assistance with my tax return.[NEWLINE]agent: Of course. Do you want to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Are we using the 2017 tax year data for you?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: In that case, call us or visit any local Social Security office, if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have only one medicare prescription drug coverage?[NEWLINE]agent: Then you'll pay an income-related monthly adjustment amount only on the benefit you have.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income has gone down?[NEWLINE]agent: Has your income gone down due to any of the following situations, and does the change make a difference in the income level we consider?[NEWLINE]user: Yes, definitely."}
{"id": "superseg_train_722", "dialogue": "user: I'm a bit confused and could use some guidance when it comes to my tax return. Can you help me?[NEWLINE]agent: Gladly. Do you wish to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, I wanted to know something else.[NEWLINE]agent: Are we using your 2017 tax year data?[NEWLINE]user: Yes, you are.[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do my medicare premiums need to be adjusted?[NEWLINE]agent: Yes. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if I earn a lot less now? I mean, my income has significantly dropped due to the current crisis.[NEWLINE]agent: In that case you should contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: I'll put that on my list. So what should I do if I have a limited income?"}
{"id": "superseg_train_723", "dialogue": "user: You can help me with some questions I have about my tax return.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use the 2017 tax year data for you?[NEWLINE]user: Yes, I think so.[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What about my monthly medicare premiums for 2020 if I'm single and filed an individual tax return?[NEWLINE]agent: Then the chart on our website applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: If I give you current tax information, can you update your records?[NEWLINE]agent: Yes, we'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you determine that I'm a higher-income beneficiary?"}
{"id": "superseg_train_724", "dialogue": "user: Hello there, I came here to find more information regarding my tax return.[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use your 2017 tax year data?[NEWLINE]user: No, you use the most recent tax year data.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm affected by loss of income due to the current crisis?[NEWLINE]agent: Then we need to see documentation verifying the event and the reduction in your income.[NEWLINE][BOUNDARY][NEWLINE]user: I see, but this makes me curious. What if my income had increased instead?[NEWLINE]agent: In that case you'd pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Well, what documentation should I bring along to verify my loss of income?"}
{"id": "superseg_train_725", "dialogue": "user: You could answer a few questions I have about my tax return. That'd be very kind.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use the 2017 tax data for you?[NEWLINE]user: No, you have more recent tax data about me.[NEWLINE][BOUNDARY][NEWLINE]user: What if you determine that I'm a higher-income beneficiary?[NEWLINE]agent: Then you'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the MAGI amount from the IRS?[NEWLINE]agent: Then you must correct the information with the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Well, how high are the monthly part B premiums going to be?"}
{"id": "superseg_train_726", "dialogue": "user: Yes I would like to learn more about Medicare Premiums.[NEWLINE]agent: Are you wanting to apply for Medicare Part A or B?[NEWLINE]user: Yes Medicare Part A.[NEWLINE]agent: In that case please visit our webpage Medicare Resources.[NEWLINE][BOUNDARY][NEWLINE]user: How much must one earn to pay a regular premium?[NEWLINE]agent: If your income is below the limits described above, the law about paying higher premiums does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: What does SHIP stand for and where can I find that info as pertaining to me?[NEWLINE]agent: SHIP stands for State Health Insurance Counseling and Assistance Program. You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online or you can request it when you call.[NEWLINE]user: I think I would like to apply for prescription drug coverage, how is that done?[NEWLINE]agent: Please visit the Medicare website or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE]user: Do the SHIP people have answers for me?"}
{"id": "superseg_train_727", "dialogue": "user: What are tax returns used for when determining retirement?[NEWLINE]agent: Do you want to know how to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, that is not what I need at this time.[NEWLINE]agent: Did you know we use the 2017 tax year data if you filed in 2018?[NEWLINE]user: Yes, I knew this.[NEWLINE]agent: Then let us know if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018 and we can update your records.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income has gone down?[NEWLINE]agent: Just contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the decision you made about my adjustments?[NEWLINE]agent: You always have the right to appeal and the quickest and easiest way to file an appeal of your decision online.[NEWLINE]user: Do I need to file an appeal if I am requesting a new decision?"}
{"id": "superseg_train_728", "dialogue": "user: Hi, I need to know what is the monthly Medicare Premiums?[NEWLINE]agent: These premiums have an amount of $ 144.60.[NEWLINE]agent: It all depends on the tax return you made.[NEWLINE]user: Perfect, can you expand the information more?[NEWLINE][BOUNDARY][NEWLINE]user: What if you show up paying a higher amount for drug coverage?[NEWLINE]agent: You should contact the Centers for Medicare and Medicaid Services to make the appropriate corrections.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information on the subject?[NEWLINE]agent: What particular information do you need to know?[NEWLINE]user: Information related to income or to apply for Medicare Part A or B.[NEWLINE]agent: You can visit the Medicare Resources website to find information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What if a separate tax return was filed if you ever lived with a person?"}
{"id": "superseg_train_729", "dialogue": "user: Hello, do I need information about the steps to file a tax return?[NEWLINE]agent: To carry out such a process, it is essential to know the monthly adjustment amounts related to income.[NEWLINE]user: How can such amounts be taken out?[NEWLINE]agent: For this purpose we use the data for the fiscal year.[NEWLINE]user: Can you expand that information more please?[NEWLINE]agent: It is important that you call or visit any local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What does establishing the monthly adjustment amount consist of?[NEWLINE]agent: It consists of establishing the additional amount by adjusting the monthly income.[NEWLINE][BOUNDARY][NEWLINE]user: What if a federal tax return was filed?[NEWLINE]agent: You must submit a signed copy of the statement.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if you modified your tax return?"}
{"id": "superseg_train_730", "dialogue": "user: Steps to file taxes?[NEWLINE]agent: It is vital that you know the monthly adjustment amount related to 2020 income to make such a statement.[NEWLINE]user: How can I perform such calculations?[NEWLINE]agent: In certain cases we use data from fiscal year 2017 for this purpose.[NEWLINE]user: Can you expand that information more please?[NEWLINE][BOUNDARY][NEWLINE]user: Perfect.[NEWLINE]agent: It may happen that your income decreases, I am influencing the process.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information regarding the topic.[NEWLINE]agent: It is important that you visit Extra Help with your Medicare prescription drug costs for more information.[NEWLINE]user: Can I get Extra Help?"}
{"id": "superseg_train_731", "dialogue": "user: Good day. I would like to know how to contest a decision made by you, perhaps  you can enlighten me.[NEWLINE]agent: Do you disagree with the decision we made about your income-related monthly adjustment amounts?[NEWLINE]user: No, but I want to know my rights.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about what Medicare covers?[NEWLINE]agent: You can visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: What if you have determined that I must pay a higher amount for Medicare prescription drug coverage?[NEWLINE]agent: Well, if you don't have this coverage, you must call the Centers for Medicare & Medicaid Services CMS at 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048 to make a correction. Social Security receives the information about your prescription drug coverage from CMS.[NEWLINE]user: I see. And what if I disagree with the MAGI amount received from the IRS?[NEWLINE]agent: In that case, you must correct the information with the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: Fair enough. And what should I do if I received a settlement from my employer because of bankruptcy?"}
{"id": "superseg_train_732", "dialogue": "user: I want to contest a decision you made and need to know what to consider.[NEWLINE]agent: Do you disagree with the decision we made about your income-related monthly adjustment amounts?[NEWLINE]user: No, it's about another issue.[NEWLINE][BOUNDARY][NEWLINE]user: Look, can you just give me a link or something to more information?[NEWLINE]agent: Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?[NEWLINE]user: No, nothing of that![NEWLINE][BOUNDARY][NEWLINE]user: Let me be more direct: what adjustments need to be done to my premium?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Finally we are making some progress. And what if I filed federal income tax return for the year in question?"}
{"id": "superseg_train_733", "dialogue": "user: Hello, I would like to know what to do If I do not agree with your decision[NEWLINE]agent: If you disagree with our decision about monthly adjustment amounts related to your income?[NEWLINE]user: no that's not the case[NEWLINE][BOUNDARY][NEWLINE]user: and how can i get new information?[NEWLINE]agent: Contact us to explain that you have new information and that you may need a new decision on your income related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227; TTY 1-877-486-2048.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do? If I do not agree with the amount of MAGI we receive from the IRS[NEWLINE]agent: In that case, you must correct the information with the IRS.[NEWLINE]user: What if I don't have coverage for my medications?"}
{"id": "superseg_train_734", "dialogue": "user: Regarding the Retirement Benefits Planner, what is the reason for? If my income has been reduced?[NEWLINE]agent: your income has gone down due to any of the following situations, and the change makes a difference in the income level we consider?[NEWLINE]user: yes[NEWLINE]agent:  You married, divorced, or became widowed?[NEWLINE]user: not[NEWLINE]agent: You or your spouse stopped working or reduced your work hours?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: you ll pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary[NEWLINE]agent: Because individual plan premiums vary, the law specifies that the amount is determined using a base premium[NEWLINE]user: how the monthly adjustment amount related to income works.[NEWLINE]agent: Part B helps pay for your doctors services and outpatient care.  It also covers other medical services, such as physical and occupational therapy, and some home health care.[NEWLINE][BOUNDARY][NEWLINE]user: If i disagree with the decision we made about your income - related monthly adjustment amounts?"}
{"id": "superseg_train_735", "dialogue": "user: Hello, I would like to obtain information about Medicare monthly premiums for 2020[NEWLINE]agent: Of course The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: filed a joint tax return?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my income is not greater than the limits described above?[NEWLINE]agent: If your income is not greater than the limits described above, this law does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: For more information about income-related monthly adjustment amounts or to apply for Medicare Part A or B,[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I do not agree with a decision that you make?[NEWLINE]agent: disagree with our decision about your monthly income adjustment amounts?"}
{"id": "superseg_train_736", "dialogue": "user: I came here looking for some information regarding my tax return. Perhaps you can answer some questions for me.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you. I have some other, more urgent questions.[NEWLINE]agent: Do you want to know what happens if we use the 2017 tax year data?[NEWLINE]user: No, it's fine.[NEWLINE][BOUNDARY][NEWLINE]user: Instead, can you tell me what happens if I only have Medicare prescription drug coverage?[NEWLINE]agent: In that case, you'll pay an income-related monthly adjustment amount only on the benefit you have.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I filed a federal income tax return for the year?[NEWLINE]agent: Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.[NEWLINE][BOUNDARY][NEWLINE]user: Makes perfect sense. Is there anything else I should know about my Medicare premium?"}
{"id": "superseg_train_737", "dialogue": "user: Hi, I received Social Security payments and would like to have them paid directly into my bank account, is this possible?[NEWLINE]agent: You stated that you are receiving Social Security benefits, is that correct?[NEWLINE]user: No I am not receiving benefits yet.[NEWLINE][BOUNDARY][NEWLINE]agent: If you are not currently receiving benefits are you planning on applying for benefits?[NEWLINE]user: No I am not receiving benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to change my Direct Deposit information?[NEWLINE]agent: Yes you can change your information for Direct Deposit.[NEWLINE]user: How do I go about changing my information for Direct Deposit?[NEWLINE]agent: If you wish to change your Direct Deposit information you can do this by contacting your bank, credit union, or savings and loan association.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to start Direct Deposit once I apply for benefits?"}
{"id": "superseg_train_738", "dialogue": "user: Hello there, I have some questions about direct deposit when it comes to social security benefits.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you not receiving any benefits now then?[NEWLINE]user: No, I mean, I am about to apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I've already found a bank that suits my needs and would use this account for my benefits.[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: Does this mean I can sign up for direct deposit there, too?[NEWLINE]agent: Yes, you can sign up by contacting your bank, credit union or savings and loan association, for example.[NEWLINE]user: And what is this direct express card I've read about?"}
{"id": "superseg_train_739", "dialogue": "user: Excuse me, I need some help with the social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: No, I don't have an account yet.[NEWLINE]user: How can I sign up for direct deposit?[NEWLINE]agent: You can sign up by contacting your bank, credit union or savings and loan association.[NEWLINE]user: What if I don't have an account?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: What if I didn't receive any benefits yet, but I was planning to apply?"}
{"id": "superseg_train_740", "dialogue": "user: Can you tell me how I can get a social security direct deposit?[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you not currently receiving benefits then?[NEWLINE]user: No, I'm receiving benefits at the moment.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to sign up for direct deposit by calling social security?[NEWLINE]agent: Yes, you can call Social Security toll-free at 1-800-772-1213 TTY 1-800-325-0778 to sign up for direct deposit.[NEWLINE]user: Can I also sign up directly with my bank?[NEWLINE]agent: Yes, you'll have to contact your bank, credit union or savings and loan association.[NEWLINE]user: And what if I don't have a bank account?"}
{"id": "superseg_train_741", "dialogue": "user: Can you help me by explaining a few things about the social security direct deposit, please?[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE]user: What if I didn't have an account?[NEWLINE]agent: In that case you would have to open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I didn't already receive social security and wanted to apply?[NEWLINE]agent: Then you should  tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have found a bank account that is right for me?"}
{"id": "superseg_train_742", "dialogue": "user: You can answer some questions I have about the social security direct deposit, for starters.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and do you have a bank account?[NEWLINE]user: No, I lack a bank account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I wasn't receiving social security, but was planning to apply?[NEWLINE]agent: In that case you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Well, of course. That's only logical. So how do I sign up for a direct express card?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE]user: Back to my original issue. I don't have a bank account. What should I do?"}
{"id": "superseg_train_743", "dialogue": "user: What can you tell me about the social security direct deposit?[NEWLINE]agent: A lot. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I already have a bank account, as stated. What do I need to consider when applying?[NEWLINE]agent: Make sure to have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: What next step should I take then if I have the account that is required?[NEWLINE]agent: In that case you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: That makes sense. And how do I sign up for a direct express card?"}
{"id": "superseg_train_744", "dialogue": "user: Is there anything you could tell me about Social Security Direct Deposit?[NEWLINE]agent: Do you need to know about how to sign up for direct deposit?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you receiving benefits yet?[NEWLINE]user: No I am not receiving benefits yet?[NEWLINE]user: Should I have a copy of my checkbook with me when I apply?[NEWLINE]agent: Yes, have your checkbook or a copy of your bank statement with you when you apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it wise to let the representative at my financial institution know ahead of time that I will receive benefits by Direct Deposit?[NEWLINE]agent: Yes, that is a great choice to let the representative know ahead of time.[NEWLINE]user: Do I need to open an account before I sign up for direct deposit?"}
{"id": "superseg_train_745", "dialogue": "user: What is direct deposit of my Social Security?[NEWLINE]agent: Do you want to use direct deposit?[NEWLINE]user: I am not sure because I do not know what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you currently receiving benefits?[NEWLINE]user: No, I am not receiving benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Direct Express debit card?[NEWLINE]agent: It is an option for receiving your benefits.[NEWLINE]user: How do I sign up for direct deposit?[NEWLINE]agent: You can sign up for direct deposit by following these steps.[NEWLINE]user: Should the representative know about my direct deposit?"}
{"id": "superseg_train_746", "dialogue": "user: What is the Direct Deposit of Social Security?[NEWLINE]agent: It is important that you are already receiving benefits.[NEWLINE]user: What if I am already receiving benefits?[NEWLINE]agent: If you already receive SSI and have a bank account, you can qualify.[NEWLINE]user: Perfect, can you tell me more about it?[NEWLINE]agent: If you qualify you can sign up for Direct Deposit using.[NEWLINE][BOUNDARY][NEWLINE]user: In the event that you do not get the benefits but want to apply what should I do?[NEWLINE]agent: It is important that you seek the Social Security representative when applying for the benefits you want to enroll in Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: You can further expand that information.[NEWLINE]agent: It is important to seek more information with your management agent.[NEWLINE]user: What if you don't have an account?"}
{"id": "superseg_train_747", "dialogue": "user: Hello there. I have some questions about signing up for direct deposit, so I my social security gets sent to my bank account.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, I don't receive benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are currently not receiving any benefits, correct?[NEWLINE]user: No, I actually do. Sorry, I got distracted.[NEWLINE][BOUNDARY][NEWLINE]user: So how can I sign up for direct deposit?[NEWLINE]agent: You can sign up for direct deposit by contacting your bank, credit union or savings and loan association, for example.[NEWLINE]user: Ah, so that's how it works. And I can sign up by contacting my bank you said?[NEWLINE]agent: Correct. That is one way to sign up for Direct Deposits.[NEWLINE]user: You said it's one way. Can I also sign up by starting direct deposit online social security benefits only?"}
{"id": "superseg_train_748", "dialogue": "user: Hello, I am a bit confused about signing up for direct deposit. I hope you can answer a few questions I have.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, that'd be me.[NEWLINE]agent: Do you plan to sign up for Direct Deposit by starting or changing Direct Deposit online Social Security benefits only?[NEWLINE]user: No. No, you see, I'd prefer to do it another way, if possible.[NEWLINE]agent: Do you plan to sign up by contacting your bank, credit union or savings and loan association?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you plan to sign up by calling Social Security toll-free at 1-800-772-1213 or TTY 1-800-325-0778 then?"}
{"id": "superseg_train_749", "dialogue": "user: I'm completely confused about direct deposit for my social security benefits. Maybe you can shed some light on this for me.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are NOT currently receiving benefits, correct?[NEWLINE]user: Yes, I'm not receiving any benefits.[NEWLINE]agent: Are you planning to apply then?[NEWLINE]user: No.[NEWLINE]agent: Do you already have an account?[NEWLINE]user: No, I haven't signed up for one yet.[NEWLINE][BOUNDARY][NEWLINE]user: Say, How do I sign up for a Direct Express card?"}
{"id": "superseg_train_750", "dialogue": "user: I need some explanations regarding the social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you also have a bank account?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you started or changed Direct Deposit online Social Security benefits only?[NEWLINE]user: Yes. That'd be the case.[NEWLINE]user: Is having started or changed Direct Deposit online Social Security benefits enough to sign up for direct deposit?[NEWLINE]agent: That is correct.[NEWLINE]user: Is there another viable option than that?[NEWLINE]agent: Yes, you could consider the Direct Express debit card as another viable option.[NEWLINE]user: What about contacting my bank? Would that work?"}
{"id": "superseg_train_751", "dialogue": "user: I need some help with setting up my social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are currently NOT receiving benefits, correct?[NEWLINE]user: No, actually I am receiving benefits. Sorry, my bad.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other viable options to set up my direct deposit, other than contacting my bank?[NEWLINE]agent: Yes, you can consider the Direct Express debit card as another viable option.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to consider if I already have a bank account, though?[NEWLINE]agent: You'll need to remember to have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the card you mentioned: how do I sign up for it?"}
{"id": "superseg_train_752", "dialogue": "user: what can you tell me about Social Security Direct Deposit[NEWLINE]agent: Are you receiving benefits?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Not currently receiving benefits?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the card to make purchases, pay bills, or get cash at thousands of locations?[NEWLINE]agent: It s quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795[NEWLINE]user: If I already receive Social Security or SSI benefits and you have a bank account[NEWLINE]agent: you can sign up for Direct Deposit by :starting or changing Direct Deposit online Social Security benefits only[NEWLINE]user:  can i use the card to make purchases, pay bills or get cash at thousands of locations?[NEWLINE]agent:  It s quick and easy to sign up for the card[NEWLINE]user: If i do n't have an account"}
{"id": "superseg_train_753", "dialogue": "user: I need to find out about Medicare Premiums for Higher-Income people.[NEWLINE]agent: In that situation, the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums.[NEWLINE][BOUNDARY][NEWLINE]user: How high does my income have to be?[NEWLINE]agent: If you file your taxes as married, filing jointly and your MAGI (total adjusted gross income and tax-exempt interest income) is greater than $170,000, you'll pay higher premiums for your Part B and Medicare prescription drug coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What income ranges exist?[NEWLINE]agent: Are you a high income earner?[NEWLINE]user: Yes.[NEWLINE]agent: In that case, you'll pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the amount I'm supposed to pay?[NEWLINE]agent: On a previous ruling, you don't need to file an appeal if you're requesting a new decision because you experienced one of the events listed and, it made your income go down, or if you've shown us the information we used is wrong.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income isn't greater than $170,000?"}
{"id": "superseg_train_754", "dialogue": "user: I came here looking for information on medicare premiums. Perhaps you can help me out.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's interesting. What can you tell me about monthly medicare premiums in 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: Are you single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: No, to both. I didn't file a tax return yet.[NEWLINE][BOUNDARY][NEWLINE]user: What if I earn a lot less money now and fulfill the requirements for a new decision?[NEWLINE]agent: In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about what Medicare covers?[NEWLINE]agent: Simply visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227;  TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: I'll visit the website, alright. Is there anything I should know if you are still using my 2017 tax year data?"}
{"id": "superseg_train_755", "dialogue": "user: I have a few questions about medicare premiums. It'd be great if you could answer them.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if the deducted amount is greater than my monthly social security payment?[NEWLINE]agent: In that case you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what are the monthly medicare premiums for 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: Are you single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: No, to both.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about my tax return?[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: Sure, why not?"}
{"id": "superseg_train_756", "dialogue": "user: I'd like to learn more about medicare premiums, please.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income isn't greater than the limits stated on your website?[NEWLINE]agent: In that case this law does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I don't get monthly payments at all?[NEWLINE]agent: Then you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income has become less due to the current crisis?[NEWLINE]agent: Has your income gone down due to any situation, and does the change make a difference in the income level we consider?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]user: One final question: do I need to file an appeal if I'm asking for a new decision, because I now earn less?"}
{"id": "superseg_train_757", "dialogue": "user: I'm a bit confused about a few things regarding medicare premiums. Could you explain how it works, please?[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find additional information on what Medicare covers?[NEWLINE]agent: For additional information you should visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227; TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What can you tell me about my tax return?[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Are we using your 2017 tax year data?[NEWLINE]user: No, my tax data is up to date.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income doesn't exceed the limits on your website?"}
{"id": "superseg_train_758", "dialogue": "user: I have so many questions about medicare premiums, I don't even know where to begin.[NEWLINE]agent: No problem. First you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how you determine my 2020 income-related monthly adjustment amounts when it comes to tax return?[NEWLINE]agent: Of course. We use your most recent federal tax return the IRS provides to us. Generally, this information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if my income has increased?[NEWLINE]agent: Do you have a higher income?[NEWLINE]user: No? No, just forget it. I didn't mention anything like that.[NEWLINE]user: Well, if I WAS a higher income beneficiary with Medicare prescription drug coverage, what would that entail?[NEWLINE]agent: You'd pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary, the law specifies that the amount is determined using a base premium.[NEWLINE]user: And regarding the premiums, what if you determine I was a higher-income beneficiary?"}
{"id": "superseg_train_759", "dialogue": "user: Hello there. What can you tell me about medicare premiums?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if I suddenly earn a lot more at my work?[NEWLINE]agent: Do you have a higher income now?[NEWLINE]user: No, I'm just asking.[NEWLINE]user: What would you do if you determine that I'm a higher-income beneficiary, anyway?[NEWLINE]agent: You'd pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'd pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What if I amended my tax return?[NEWLINE]agent: In that case, if it changes the income to determine the income-related monthly adjustment amounts your MAGI, you should inform us about it.[NEWLINE][BOUNDARY][NEWLINE]user: And if I'm a higher-income beneficiary, what happens then?"}
{"id": "superseg_train_760", "dialogue": "user: Hello, can you tell me more about the Rules for beneficiaries with higher incomes?[NEWLINE]agent: It is noteworthy that the law requires an adjustment to your monthly health insurance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I must pay more for Medicare prescription drug coverage?[NEWLINE]agent: You should contact the Centers for Medicare Services to make a correction.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information on the subject?[NEWLINE]agent: It is important that you search for information about the monthly adjustment amounts related to income.[NEWLINE]user: What is the process to apply for Medicare Part A or B?[NEWLINE]agent: Look for more information on the Medicare Resources website.[NEWLINE][BOUNDARY][NEWLINE]user: What is the monthly adjustment related to 2020 income?[NEWLINE]agent: The most recent federal tax return provided by the IRS is important.[NEWLINE][BOUNDARY][NEWLINE]user: Which beneficiaries does this plan cover?"}
{"id": "superseg_train_761", "dialogue": "user: Hello, what is the Medicare Premiums?[NEWLINE]agent: Mainly The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What benefit are they granting?[NEWLINE]agent: It is noteworthy that the government pays a substantial part of the given benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to calculate the monthly adjustment?[NEWLINE]agent: Para calcular tal ingreso utilizamos su declaraci\u00f3n de impuestos federales m\u00e1s reciente que nos proporciona el IRS.[NEWLINE][BOUNDARY][NEWLINE]user: Perfector, what else can you tell me about it?[NEWLINE]agent: It is important to note that this law does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: In which case would that happen?[NEWLINE]agent: If your income has decreased due to various cases.[NEWLINE]user: It all depends on income?"}
{"id": "superseg_train_762", "dialogue": "user: Hi, can you tell me the rules for beneficiaries with higher incomes?[NEWLINE]agent: It is important to note that most people do not pay higher premiums.[NEWLINE]user: What is Medicare Part B monthly health insurance?[NEWLINE]agent: According to the law, an adjustment to your insurance is required.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you file taxes as married?[NEWLINE]agent: You will have to pay higher premiums for your coverage.[NEWLINE]user: For this purpose do they use the federal tax return?[NEWLINE]agent: Of course, it is also worth noting that they use the most recent that the IRS provides us.[NEWLINE]agent: You generally have to pay higher premiums.[NEWLINE]user: Well, what else can you tell me?[NEWLINE][BOUNDARY][NEWLINE]user: What if income has decreased?"}
{"id": "superseg_train_763", "dialogue": "user: Hello there. Can you please answer a few questions I have about Medicare premiums?[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I amended my tax return?[NEWLINE]agent: If it changes the income to determine the income - related monthly adjustment amounts your MAGI, let us know. We'll take care of it.[NEWLINE]user: And what if we use the 2017 tax year data?[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about all this?[NEWLINE]agent: Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?[NEWLINE]user: No, not specifically. I was just asking in general.[NEWLINE][BOUNDARY][NEWLINE]user: Say, what if I'm single and filed an individual tax return?"}
{"id": "superseg_train_764", "dialogue": "user: what are the rules for beneficiaries with higher incomes[NEWLINE]agent:  The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare[NEWLINE][BOUNDARY][NEWLINE]user: If my spouse remarried and lived with me at any time during the tax year, but filed a separate tax return, what should I do?[NEWLINE]agent:  the following chart applies to you[NEWLINE]user:  If i re single and filed an individual tax return, or married and filed a joint tax return[NEWLINE]agent: the following chart applies to you[NEWLINE][BOUNDARY][NEWLINE]user: If  my Income Has Gone Down?[NEWLINE]agent: If your income has gone down due to any of the following situations, and the change makes a difference in the income level we consider[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: we use your most recent federal tax return the IRS provides to us?"}
{"id": "superseg_train_765", "dialogue": "user: Hello, I would like to know the Rules for beneficiaries with higher incomes[NEWLINE]agent: Of course The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people do not pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with your decision about the monthly adjustment?[NEWLINE]agent: If you disagree with our decision about monthly adjustment amounts related to your income?[NEWLINE]user: it is right[NEWLINE]agent: in that case you have the right to appeal. The fastest and easiest way to file an appeal of your decision is online. You can file online and provide documents electronically to support your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: and should i pay higher premiums?[NEWLINE]agent: In that case, we will send you a letter with your premium amount and the reason for our determination.[NEWLINE][BOUNDARY][NEWLINE]user: and could you tell me what will be the monthly Medicare Premium for 2020[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]user: What should I do if I filed a joint tax return?"}
{"id": "superseg_train_766", "dialogue": "user: what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries[NEWLINE]agent:  The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums[NEWLINE][BOUNDARY][NEWLINE]user: ow Social Security Determines You Have a Higher Premium[NEWLINE]agent: Social Security uses the most recent federal tax return the IRS provides to us.[NEWLINE]agent:  you must pay higher premiums?[NEWLINE]user: yes[NEWLINE]agent: we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI.[NEWLINE][BOUNDARY][NEWLINE]user: how to learn more?[NEWLINE]agent:  For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: If I must pay higher premiums?[NEWLINE]agent: we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAG[NEWLINE][BOUNDARY][NEWLINE]user: If my income has decreased what are the possible cases"}
{"id": "superseg_train_767", "dialogue": "user: What are Medicare Premiums: Rules for Higher Income Beneficiaries[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums[NEWLINE][BOUNDARY][NEWLINE]user: How Social Security Determines You Have a Higher Premium[NEWLINE]agent: Social Security uses the most recent federal tax return the IRS provides to us.[NEWLINE]agent: you must pay higher premiums[NEWLINE]user: yes[NEWLINE]agent:  we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI[NEWLINE][BOUNDARY][NEWLINE]user: If i Have a Higher Income[NEWLINE]agent: you ll pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary, the law specifies that the amount is determined using a base premium[NEWLINE][BOUNDARY][NEWLINE]user: if i income isn t greater than the limits described above[NEWLINE]agent: this law does not apply to you[NEWLINE][BOUNDARY][NEWLINE]user: How to determine monthly adjustment amounts related to 2020 income?"}
{"id": "superseg_train_768", "dialogue": "user: What are the Rules for higher income beneficiaries?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums.  This affects less than five percent of people with Medicare. Most people don t pay higher premiums[NEWLINE]user: I need more information[NEWLINE]agent:  Most people don t pay higher premiums[NEWLINE][BOUNDARY][NEWLINE]user: How much are the monthly Medicare Premiums for 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60[NEWLINE]agent:  you re single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: yes[NEWLINE]agent: the following chart applies to you[NEWLINE][BOUNDARY][NEWLINE]user: If i filed a federal income tax return for the year in question[NEWLINE]agent: you need to show us your signed copy of the return. Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event.[NEWLINE]user: If i filed a federal income tax return for the year in question"}
{"id": "superseg_train_769", "dialogue": "user: What are the steps in the process of applying for disability for a child?[NEWLINE]agent: After you have reviewed the Child Disability Starter Kit which answers common questions about applying for SSI benefits for children, then you should work on the worksheet that will help you gather the information that you will need.[NEWLINE]agent: Do you need assistance completing the application process?[NEWLINE]user: I do.  This is all very confusing to me and I want to ensure that I do this right.[NEWLINE]agent: You can take your time doing this.  After you start a Child Disability Report you can always use your re-entry number to return to working on the report online.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to find all the necessary information in order to apply for disability for a child?[NEWLINE]agent: You will need to complete and Application for Supplemental Security Income and a Child Disability Report.  The report collects information about the child's disabling condition and how it affects his/her ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps in the application process?[NEWLINE]agent: You need to fill out the online Child Disability Report.  At the end of this report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE]user: What is the signature at the end of the report for?[NEWLINE]agent: That is for you to give the child's doctor permission to give us information about his/her disability.[NEWLINE]user: If I need further help with this, is there a TTY number that I can use for assistance?"}
{"id": "superseg_train_770", "dialogue": "user: Can you walk me through the steps I should take when applying for disability benefits?[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: What if I need additional help with my application?[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: By the way, does the starter include a worksheet?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Do you require a phone number for people who are deaf or hard of hearing?[NEWLINE]user: No, thanks. I don't know how you get that idea.[NEWLINE]user: So, back to the topic at hand. What should I do after I have reviewed the kit and contacted social security?[NEWLINE]agent: You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE]user: But I should contact social security before that, right?"}
{"id": "superseg_train_771", "dialogue": "user: I need some help with the application process for disability benefits.[NEWLINE]agent: Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]agent: Do want to do your child disability report offline or do you need help?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: By the way, does the starter kit include a worksheet?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: Yes, unfortunately I'm hard of hearing.[NEWLINE]agent: In that case you can call our toll-free TTY number, 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Is there anything else I should know when applying for a child?"}
{"id": "superseg_train_772", "dialogue": "user: Hello, can you please walk me through the steps of a child disability application?[NEWLINE]agent: Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Do want to do the Child Disability report offline or do you need help?[NEWLINE]user: Yes, both would be great.[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Do I need to make an appointment for my application?[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: Will do. What else should I know before my application?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have a number for those hard of hearing? I can't hear well.[NEWLINE]agent: Yes, simply call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: What should I do after I talked to social security?"}
{"id": "superseg_train_773", "dialogue": "user: Hello, do I need information related to the requirements to apply for disability benefits?[NEWLINE]agent: Please review the kit this answers common questions about applying for Supplemental Security Income benefits for children.[NEWLINE]agent: If you need help in relation to the subject, you can inform me.[NEWLINE]user: I really require I require information on the subject, what does the online report consist of?[NEWLINE]agent: It is important to review the steps to see if you apply to benefits.[NEWLINE]user: If you have problems with deafness or have hearing problems?[NEWLINE]agent: You can contact 1 - 800 - 325 - 0778 and request information related to the topic.[NEWLINE]user: Is it necessary to give permission to the child's doctor to give us information about his disability?[NEWLINE]agent: Sure, it's of utmost importance in addition to completing the Online Child Disability Report.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know regarding the topic?[NEWLINE]agent: It is important that it collects highlights information about the child's disabling condition and how it affects their ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what is the Starter Kit for disabled children?"}
{"id": "superseg_train_774", "dialogue": "user: Hi, can you tell me what it takes to apply for disability benefits?[NEWLINE]agent: It is important that you have knowledge about the Starter Kit for disabled children.[NEWLINE]agent: You can be advised to fill in the information online.[NEWLINE]user: You can be advised to fill in the information online.[NEWLINE]agent: You can call us at 1 - 800 - 772 - 1213 and you can help us here.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: It is important to fill out the SSI Supplemental Security Income Application and a Child Disability Report.[NEWLINE][BOUNDARY][NEWLINE]user: What is the SSI application process?[NEWLINE]agent: We recommend that you CONTACT Social Security immediately to find out if the income and resources of the parents and child are within the allowed limits, this information is vital to the process.[NEWLINE]user: Is the child's information required about his disability?[NEWLINE]agent: This information is important, in addition to completing the online Child Disability Report.[NEWLINE]user: What if you are deaf or hard of hearing?"}
{"id": "superseg_train_775", "dialogue": "user: What is required to apply for disability benefits?[NEWLINE]agent: Sure, you're mainly asked to check the Starter Kit for Disabled Children.[NEWLINE]agent: If you require advice with the online report you can tell us.[NEWLINE]user: What does this online process consist of?[NEWLINE]agent: If the child has a disability related to deafness or has hearing problems, you must report it through an online registration.[NEWLINE]user: Okay, what else can you tell me about it?[NEWLINE]agent: To be more explicit in the information you can call us at 1 - 800 - 325 - 0778.[NEWLINE]user: By calling 1 - 800 - 772 - 1213 will you answer any questions regarding disability benefits?[NEWLINE]agent: When calling this number, you will be given all the instructions on the steps to follow.[NEWLINE][BOUNDARY][NEWLINE]user: What is the SSI request?[NEWLINE]agent: You can be advised when completing the application, call the number given and request an appointment to carry out such a process.[NEWLINE]user: Is a Child Disability Report required?"}
{"id": "superseg_train_776", "dialogue": "user: Hello, what is the disability benefit plan?[NEWLINE]agent: Look for information in the Starter Kit for Disabled Children.[NEWLINE]agent: If you need help to make the report online you can contact us.[NEWLINE]user: Can you give me more information on the subject?[NEWLINE]agent: Disabilities include deafness or hearing problems.[NEWLINE]user: Okay, what else should you know about it?[NEWLINE]agent: For more information you can call us at 1 - 800 - 325 - 0778.[NEWLINE]user: Can you tell me what is the Starter Kit for disabled children?[NEWLINE]agent: It aims to answer common questions about applying for Supplemental Security Income benefits for children.[NEWLINE]user: Calling the number can you help me regarding the issue?[NEWLINE]agent: Of course.[NEWLINE]user: Do I have to look for Social Security information?"}
{"id": "superseg_train_777", "dialogue": "user: What are the steps to apply for child disability?[NEWLINE]agent: First you should review the Child Disability Starter Kit because it will answer common questions  about applying for Supplemental Security Income benefits for children and it has a worksheet which is helpful when gathering info.[NEWLINE]agent: Do you know what to do if you do not want to do the report online or need help?[NEWLINE]user: Yes, I know what to do.[NEWLINE]agent: The number to call us is toll free at 1-800-772-1213.[NEWLINE]user: What time am I able to talk to a representative?[NEWLINE]agent: You can call a representative Monday through Friday from 8 a.m. to 5:30 p.m.[NEWLINE]user: What if  I am deaf or hard of hearing?[NEWLINE]agent: You can call our toll-free TTY number at 1-800-325-0778.[NEWLINE]user: How would I know if my income and resources are within the allowed limits?[NEWLINE]agent: You would need to contact Social Security right away to learn if your income and resources of the parents and the child are in the allowed limits.[NEWLINE]user: Once we know if the income is in the limits what should we do?"}
{"id": "superseg_train_778", "dialogue": "user: Hello, please let me know what requirements are required to apply for disability benefits?[NEWLINE]agent: Before starting this process it is important to review the Starter Kit for disabled children.[NEWLINE]agent: You also have to fill out the report online.[NEWLINE]user: Can you advise me on that process please?[NEWLINE]agent: Sure, you can call 1 - 800 - 772 - 1213 to seek advice.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information regarding the subject?[NEWLINE]agent: Call the contact number and make an appointment to complete the SSI application.[NEWLINE][BOUNDARY][NEWLINE]user: By contacting you can you help me?[NEWLINE]agent: Of course, call to seek all the respective advice on the subject.[NEWLINE]user: In the case of being deaf or hard of hearing?[NEWLINE]agent: Call 1 - 800 - 325 - 0778 to request information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to apply for disability benefits for a child?"}
{"id": "superseg_train_779", "dialogue": "user: Hi. I need some information about how to apply for a disabled child. The process is a bit complicated.[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: No, I came here right away. For information, like I said.[NEWLINE]agent: Did you review the Child Disability Starter Kit?[NEWLINE]user: No. I've never even heard about it before.[NEWLINE][BOUNDARY][NEWLINE]user: So what do I need to do to apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE]user: Well, I understand that, but can I do this over the phone, too? I don't think I can manage without guidance.[NEWLINE]agent: Of course. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be wonderful! So, what if I decide to fill out everything online? Would that work?"}
{"id": "superseg_train_780", "dialogue": "user: I could use some information about how to apply for disability benefits for a child.[NEWLINE]agent: Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: Yes, I talked to them.[NEWLINE]user: Say, what if I don't want to do my Child Disability Report online?[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: Do you have a number for those hard of hearing too?[NEWLINE]agent: Of course. If you are hard of hearing, call our toll-free TTY number, 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Great, I wrote it down. What else do I need to consider to apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE]user: And I can contact you by phone, right?"}
{"id": "superseg_train_781", "dialogue": "user: I need some help with an application for a disabled child.[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Have you reviewed the Child Disability Starter Kit then?[NEWLINE]user: Yes, I have taken a look at it.[NEWLINE]user: What if I don't want to do this disability report online?[NEWLINE]agent: In that case you can call us toll - free at 1 - 800 - 772 - 1213.[NEWLINE]user: And what if I need additional help?[NEWLINE]agent: In that case you can also call us toll - free at 1 - 800 - 772 - 1213.[NEWLINE]user: Do you have a number for those hard of hearing? I have some issues with that."}
{"id": "superseg_train_782", "dialogue": "user: If I apply for a child (under 18 years old) for Disability benefits, what are the steps?[NEWLINE]agent: REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: do you want to contact social security?[NEWLINE]user: yes[NEWLINE]user: Should I fill out a report?[NEWLINE]agent: If the Child Disability Report online. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about your disability.[NEWLINE]user: If i do not want to do this report online or you need help[NEWLINE]agent:  you can call us toll - free at 1 - 800 - 772 - 1213.[NEWLINE][BOUNDARY][NEWLINE]user: How to request a To request a child[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report[NEWLINE][BOUNDARY][NEWLINE]user: If i are deaf or hard - of - hearing"}
{"id": "superseg_train_783", "dialogue": "user: If Applying for a child (under 18) what are the steps for Disability benefits[NEWLINE]agent: REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need[NEWLINE]agent: Did you CONTACT Social Security right away to find out if income?[NEWLINE]user: yes[NEWLINE]user: What else do I need to know?[NEWLINE]agent: and resources of the parents and the child are within the allowed limits, and to start the SSI application process[NEWLINE]user: How do I fill out the Online Child Disability Report?[NEWLINE]agent: At the end of the report   we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability[NEWLINE][BOUNDARY][NEWLINE]user: only the Child Disability Report can be completed online?[NEWLINE]agent: Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: To apply for a child?"}
{"id": "superseg_train_784", "dialogue": "user: If Applying for a child (under 18) what are the steps for Disability Benefits[NEWLINE]agent:  REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need[NEWLINE]agent: Did you contact Social Security right away to find out if the income?[NEWLINE]user: not[NEWLINE]agent: check the Starter Kit for disabled children?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: To apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report[NEWLINE]user: only the Child Disability Report can be completed online?[NEWLINE]agent: Please contact us by phone or in person to schedule an appointment to complete the SSI application[NEWLINE][BOUNDARY][NEWLINE]user: If i are deaf or hard - of - hearing"}
{"id": "superseg_train_785", "dialogue": "user: Hey, I need an explanation regarding my social security credits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Well, it's a bit complicated. I'm disabled and need to know how many credits I need for social security.[NEWLINE]agent: To name an example, if you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE]user: Alright, but what if I'm statutorily blind?[NEWLINE]agent: In that case you must only meet the duration of work test.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for retirement benefits if I was born in 1983?[NEWLINE]agent: You need 40 credits to qualify for retirement.[NEWLINE]user: I see. Is there anything else you can tell me about the credits I need for retirement?[NEWLINE]agent: Were you born after 1928?[NEWLINE]user: Yes, I said so before. In 1983."}
{"id": "superseg_train_786", "dialogue": "user: I need to know how many social security credits I need to qualify for benefits.[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I work and pay social security taxes?[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And how many credits do I need for disability benefits?[NEWLINE]agent: Are you eligible for disability benefits?[NEWLINE]user: Yes, I fulfill all conditions.[NEWLINE]agent: Then you must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: What if I earn more credits than I need?[NEWLINE]agent: These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for retirement benefits?[NEWLINE]agent: Were you born after 1928?"}
{"id": "superseg_train_787", "dialogue": "user: You can answer a few questions I have about social security credits. I'd like to know how many I require to qualify for certain benefits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, and what are those credits based on?[NEWLINE]agent: Credits are based on your total wages and self-employment income for the year. You might work all year to earn four credits, or you might earn enough for all four in much less time.[NEWLINE]user: How else do I earn credits then? Are there any resources on that?[NEWLINE]agent: Yes. You can read our publication, \"How You Earn Credits,\" for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. So how many credits do I need for disability benefits?[NEWLINE]agent: Are you eligible for disability benefits?[NEWLINE]user: No, but curious about this.[NEWLINE][BOUNDARY][NEWLINE]user: So, tell me, what happens if I don't reach the minimum amount of credits?"}
{"id": "superseg_train_788", "dialogue": "user: How many social security credits do I need to get benefits?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: Alright, and how do I earn those credits?[NEWLINE]agent: You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm statutorily blind and I'm facing a work test?[NEWLINE]agent: In that case you must only meet the duration of work test.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Back to the credits. Does the number of credits decide the amount of benefits I get?[NEWLINE]agent: The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.[NEWLINE][BOUNDARY][NEWLINE]user: How much do I need to earn to get a credit?[NEWLINE]agent: The amount of earnings it takes to earn a credit may change each year. In 2020, you earn one Social Security or Medicare credit for every $ 1,410 in covered earnings each year. You must earn $ 5,640 to get the maximum four credits for the year.[NEWLINE][BOUNDARY][NEWLINE]user: And how many credits do I need for retirement benefits?[NEWLINE]agent: Were you born after 1928?"}
{"id": "superseg_train_789", "dialogue": "user: You can tell me how many social security credits I require to get benefits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: 40 it is. So what do I need to do to be eligible for disability benefits?[NEWLINE]agent: You must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: Back to those credits: do extra credits increase the amount of benefit I get?[NEWLINE]agent: These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I got disabled at 27, how many credits would I require for the disability benefits?[NEWLINE]agent: You would need 3 years of work, 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE]user: How many credits would I need to pass the work test?[NEWLINE]agent: The number of credits necessary to meet the recent work test depends on your age.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I get that. How do I earn credits then?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes, to both."}
{"id": "superseg_train_790", "dialogue": "user: Can you tell me about social security credits?[NEWLINE]agent: You will have to earn at least 40 social security credits to get benefits for social security.[NEWLINE][BOUNDARY][NEWLINE]user: How are many credits are earned each year?[NEWLINE]agent: You can earn up to a maximum of four credits per year as you earn and pay social security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am statutorily blind?[NEWLINE]agent: Then you only need to meet the duration of work test.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not get enough credits?[NEWLINE]agent: We will not be able to give you benefits when you don't make enough credit and we use the amount of credits you earned to determine your eligibility for retirement or disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: will the amount of earnings to make a credit change?[NEWLINE]agent: Yes, it could change from year to year; but in 2020 you will earn one credit per every $1,410 each year and in turn must make $5,640 to get your full four credits.[NEWLINE][BOUNDARY][NEWLINE]user: What is the total of credits need for retirement benefits?[NEWLINE]agent: We you born after 1928?[NEWLINE]user: Yes, I was born after 1928."}
{"id": "superseg_train_791", "dialogue": "user: Hi, I need to know what is the Social Security Credits?[NEWLINE]agent: 40 Social Security credits are required to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information on the subject?[NEWLINE]agent: There is a Table that explains how many years of labor credits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it required to pay Social Security taxes?[NEWLINE]agent: Of course, you also earn Social Security credits when you work.[NEWLINE][BOUNDARY][NEWLINE]user: I imagine that applies to when you work and pay Social Security taxes.[NEWLINE]agent: You can earn a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed for disability benefits?[NEWLINE]agent: They are required to be eligible for disability benefits."}
{"id": "superseg_train_792", "dialogue": "user: Hi, can you give me information related to Social Security Credits?[NEWLINE]agent: As a first step to qualify you must have at least 40 Social Security credits.[NEWLINE]user: Can you earn Security credits by paying taxes?[NEWLINE]agent: When you work and pay taxes you choose to earn credits that can be used.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do you need for retirement benefits?[NEWLINE]agent: It depends on some factors.[NEWLINE]user: Can you explain more about it?[NEWLINE]agent: Sure, you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Does the amount of credits affect the amount of benefits you receive?[NEWLINE]agent: It does not affect it but it is important to determine if you are eligible or not.[NEWLINE][BOUNDARY][NEWLINE]user: Can this vary each year?"}
{"id": "superseg_train_793", "dialogue": "user: Hi, I need to apply for Social Security Credits, can you advise me?[NEWLINE]agent: You must meet various requirements to achieve this end, such as having at least 40 Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, what else can you tell me about it?[NEWLINE]agent: You can earn up to a maximum of four credits per year, which is the main requirement to qualify for the credit.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if it is a legal blindness?[NEWLINE]agent: Of course, there is no recent proof of work requirement.[NEWLINE][BOUNDARY][NEWLINE]user: How much profit can vary?[NEWLINE]agent: Of course, it is also worth noting that you must earn $ 5,640 to obtain the maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are required for retirement benefits?[NEWLINE]agent: It depends if you were born after 1928.[NEWLINE]user: Can you tell me more about that?"}
{"id": "superseg_train_794", "dialogue": "user: Hello, can you tell me what the Social Security Credits consist of?[NEWLINE]agent: It is essential that you must obtain at least 40 Social Security credits to qualify, among other things.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the number of credits needed to achieve this end.[NEWLINE]agent: You need to highlight several to be eligible for such benefits.[NEWLINE]user: What other requirements are necessary to be eligible?[NEWLINE]agent: You must have a recent proof of work and a lasting proof of work.[NEWLINE]user: Perfect, you can follow me commented on the subject.[NEWLINE]agent: In addition, it is important to highlight that you would need 3 years of work and 12 credits from the last 6 years between the ages of 21 and 27.[NEWLINE]user: What if you are legally blind?[NEWLINE]agent: In this case you only have to comply with the duration of the proof of work.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?"}
{"id": "superseg_train_795", "dialogue": "user: Hello there. Could you answer some questions about my social security credits, please? I don't quite understand them.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How exactly are credits earned?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes, of course.[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to fulfill to be eligible for disability benefits?[NEWLINE]agent: To be eligible, you must meet a recent work test and a duration work test.[NEWLINE]user: What about blindness? How am I supposed to do the recent work test?[NEWLINE]agent: In that case there is not a recent work test requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, good to know. And how many credits do I need for retirement?[NEWLINE]agent: Were you born after 1928?"}
{"id": "superseg_train_796", "dialogue": "user: Hello, I would like to know about Social Security Credits[NEWLINE]agent: of course You must obtain at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: and can you please indicate the number of credits needed for survivors benefits?[NEWLINE]agent: The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.[NEWLINE]agent: Are you already receiving retirement or disability benefits at the time of your family member's death?[NEWLINE]user: Si ya estoy recibiendo beneficios de jubilaci\u00f3n[NEWLINE]agent: If you are already receiving retirement or disability benefits at the time of your death, we will pay your survivors based on that right. We will not have to determine your credits again.[NEWLINE][BOUNDARY][NEWLINE]user: If the person was born after 1928, how much credit does she need?[NEWLINE]agent: you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: can profit change?[NEWLINE]agent: The amount of earnings needed to obtain a credit may change each year. In 2020, you earn a Social Security or Medicare credit for every $ 1,410 in covered earnings each year. You must earn $ 5,640 to earn a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: and what requirements do I need to meet to be eligible for disability benefits?"}
{"id": "superseg_train_797", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: and How are the credits obtained?[NEWLINE]agent: When I work, do you pay Social Security taxes?[NEWLINE]user: yes[NEWLINE]agent: In that case, earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to qualify for Social Security benefits?[NEWLINE]agent: You must obtain at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE]user: And can I earn more benefits if I have more credit?[NEWLINE]agent: The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get additional benefits for earning more than the minimum number of credits.[NEWLINE][BOUNDARY][NEWLINE]user: and on what are the credits based?"}
{"id": "superseg_train_798", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to qualify for Social Security benefits?[NEWLINE]agent: want to know what you need to do to be eligible for disability benefits?[NEWLINE]user: yes[NEWLINE]agent: You must complete a recent work test and a duration work test.[NEWLINE]user: And what should I know about the duration of the test?[NEWLINE]agent: your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.[NEWLINE]user: and recent work required When it comes to legal blindness?[NEWLINE]agent: there is no recent proof of work requirement.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how the credits are obtained[NEWLINE]agent: Do you pay Social Security taxes?"}
{"id": "superseg_train_799", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent:  You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user:  If i are statutorily blind?[NEWLINE]agent: you must only meet the duration of work test[NEWLINE][BOUNDARY][NEWLINE]user: What is the Number of credits needed for retirement benefits?[NEWLINE]agent: if I was born after 1928?[NEWLINE]user: yes it is my case[NEWLINE]agent: you need 40 credits to qualify for retirement[NEWLINE][BOUNDARY][NEWLINE]user:  you might earn more credits than the minimum number you need to be eligible for benefits?[NEWLINE]agent: These extra credits do not increase your benefit amount. The average of your earnings over your working years,s [24] not the total number of credits you earn[NEWLINE]user: What are the credits based on?"}
{"id": "superseg_train_800", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: And if I have more credit, will my benefits increase?[NEWLINE]agent: These additional credits do not increase your benefit amount. The average of your earnings during your working years, not the total number of credits you earn[NEWLINE]user: How are the credits obtained?[NEWLINE]agent: do you pay Social Security taxes?[NEWLINE]user: yes[NEWLINE]agent: In that case, earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: and how much credit should i get?[NEWLINE]agent: You must obtain at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am legally blind?"}
{"id": "superseg_train_801", "dialogue": "user: Hello, can you give me the phone numbers to request benefits to retirees?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 at certain times.[NEWLINE]agent: Can I make several requests by phone?[NEWLINE]user: Perfect, and in relation to retiree benefits?[NEWLINE][BOUNDARY][NEWLINE]user: It is recommended to apply online, the process is easier.[NEWLINE]agent: Of course, you can also file an application over the phone or at a Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to withdraw the application?[NEWLINE]agent: It is noteworthy that you have up to 12 months to withdraw your request, of course if you change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: Where can you obtain more information?[NEWLINE]agent: You can visit Appeal a decision, to further expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?"}
{"id": "superseg_train_802", "dialogue": "user: Hello, do I need to know if I can apply for benefits at the nearest local office?[NEWLINE]agent: I recommend you do most of your business with Social Security online, it is easier.[NEWLINE]agent: You can also use various online services to achieve this end.[NEWLINE]user: Perfect, you can provide me more that information.[NEWLINE][BOUNDARY][NEWLINE]user: Where you can find more information.[NEWLINE]agent: Be aware that you will receive a letter in the mail knowing our response.[NEWLINE]agent: Sure, always If you included information about other family members when you applied.[NEWLINE]user: You can tell me more about this topic.[NEWLINE]agent: Stay tuned, we will inform you if they can receive benefits from your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if you can't check your status online?"}
{"id": "superseg_train_803", "dialogue": "user: Can I make the request by phone?[NEWLINE]agent: I can contact us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE]agent: Call at certain times for this purpose.[NEWLINE]user: Can I apply over the phone?[NEWLINE][BOUNDARY][NEWLINE]user: Can I appeal a decision?[NEWLINE]agent: It is noteworthy that you must request an appeal in writing within 60 days of receiving our decision.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: It is noteworthy that you visit Appeal a decision?[NEWLINE][BOUNDARY][NEWLINE]user: Is it important to highlight Apply for retirement benefits online?[NEWLINE]agent: It is important that you apply for retirement benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?"}
{"id": "superseg_train_804", "dialogue": "user: Hi, do I need information that is needed to apply for retirement benefits?[NEWLINE]agent: You have to be prepared to provide information regarding various aspects, your Social Security number, among other things.[NEWLINE]agent: In this way you prepare to apply for benefits.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE][BOUNDARY][NEWLINE]user: Does the online application have to be signed?[NEWLINE]agent: Clear. You also have an opportunity to review their responses and make changes.[NEWLINE][BOUNDARY][NEWLINE]user: When do you start receiving retirement benefits?[NEWLINE]agent: It is important information to provide.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Federal Benefits Unit?[NEWLINE]agent: You must Contact the Federal Benefits Unit of your country of residence if you want to apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When completing all the information you must confirm that their answers are true."}
{"id": "superseg_train_805", "dialogue": "user: Hello, I wonder once you have applied to the benefit, what should I do?[NEWLINE]agent: After you complete the process, we will review it and contact you if we have any questions. Be aware if you are asked for any other document.[NEWLINE][BOUNDARY][NEWLINE]user: If you are not eligible, can you appeal to the decision?[NEWLINE]agent: Of course, you must also request a written appeal within 60 days of receiving our decision.[NEWLINE]agent: It is important that you search for information on the subject.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can search for titles referring to Appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps to apply online?[NEWLINE]agent: You have to follow a series of steps to achieve this end.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need information on how to include other family members when I applied?[NEWLINE]agent: Watch for us to let you know if you can receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements should I bring?"}
{"id": "superseg_train_806", "dialogue": "user: Hello, can I Apply for retirement benefits through your local office?[NEWLINE]agent: We recommend that you do everything related to Social Security online.[NEWLINE]agent: If we cannot carry out such a process, we can offer you other alternatives.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: You can locate your local Social Security office can help you file your application.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: Pending as you will receive a letter in the mail with our decision.[NEWLINE]user: What would happen if you included information about other family members?[NEWLINE]agent: This pending to be informed d qualifies such a process.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to know?[NEWLINE]agent: It is important to note that you can check the status of your application online.[NEWLINE]user: What if I can't perform such verification?"}
{"id": "superseg_train_807", "dialogue": "user: I have questions about applying for retirement benefits.[NEWLINE]agent: I can help you with that. You can apply by phone at 1-800-772-1213 from 8:00 a.m. to 5:30 p.m. Monday through Friday.[NEWLINE]agent: Are you interested in applying by phone?[NEWLINE]user: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive a response if I apply by phone?[NEWLINE]agent: Once you apply, you should receive a letter in the mail explaining whether you are approved or not.[NEWLINE]agent: Will you be including information about other family members when you apply?[NEWLINE]user: Yes. My husband.[NEWLINE]agent: In that case, we can let you know if your husband is eligible for benefits, as well.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to check the status of my application?[NEWLINE]agent: Absolutely. You can check the status of your application online using your my Social Security account.[NEWLINE]agent: Are you able to go online?[NEWLINE]user: Yes, I can."}
{"id": "superseg_train_808", "dialogue": "user: I'm applying for retirement benefits and need to know what information I'll need.[NEWLINE]agent: I can help you with this. The first thing you will need is your social security number.[NEWLINE]agent: Have you began applying for your benefits already?[NEWLINE]user: Yes. I'm in the process of completing it right now.[NEWLINE]agent: Okay. If you haven't already done so, be sure to gather the documents listed on our Checklist for Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I include information about my family members when I apply?[NEWLINE]agent: We will use the information from your application to let you know if they are also eligible for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I have difficulty seeing. Is it okay to have my daughter help me fill out my application?[NEWLINE]agent: Absolutely, but only you can legally sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: My husband already receives benefits. Can I apply to receive benefits on his record?[NEWLINE]agent: Yes. You may be able to receive retirement benefits on his record.[NEWLINE][BOUNDARY][NEWLINE]user: Is it still okay for my daughter to help me if I apply online?"}
{"id": "superseg_train_809", "dialogue": "user: Could you please give me some information on how to apply for benefits if I am not currently living in the U.S.?[NEWLINE]agent: You would need to contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you attempting to begin a retirement account?[NEWLINE]user: I am not yet.  I am just seeking information to prepare myself for my retirement as the time draws nearer.[NEWLINE][BOUNDARY][NEWLINE]user: What are the alternatives to checking my status online?[NEWLINE]agent: We have 1-800 telephone and TTY numbers that you will be able to use to check your status once your application has been submitted.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any information about finalizing the application process and signing the online application?[NEWLINE]agent: Before you sign the online application, you will have a chance to review your answers and make any necessary changes.  Once you have filled everything out, we will ask you to confirm that your answers are true to the best of your knowledge and then you can sign the application and submit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I include information with my application for other family members at the same time?[NEWLINE]agent: If you have included information about other family members when you applied, we will let you know if they may be able to receive benefits from your application.[NEWLINE][BOUNDARY][NEWLINE]user: What is the question that I will be asked before I electronically sign the application?"}
{"id": "superseg_train_810", "dialogue": "user: What happens once I have replied for retirement benefits?[NEWLINE]agent: Once you application has been received, it will be reviewed and we will contact you if we have any questions.  We may request additional documents from you before we can process your application.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get information about my right to appeal a decision?[NEWLINE]agent: There are four levels of appeal including reconsideration by staff, a hearing before an administrative law judge, a review by Social Security Appeals Council, and a review by federal courts.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check the status of my application?[NEWLINE]agent: You can use our 1-800 telephone or TTY numbers to check the status of your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply as a spouse for retirement benefits?[NEWLINE]agent: You may be able to receive retirement benefits on your spouse or former spouse's record or your spouse or family member may be able to receive benefits on your record if they qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know of a response to my application?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE]agent: Did you include information about other family members when you applied?[NEWLINE]user: I did."}
{"id": "superseg_train_811", "dialogue": "user: How do I access retirement benefits over the phone?[NEWLINE]agent: Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday[NEWLINE]agent: do you want to apply by phone?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some tips for using the online application?[NEWLINE]agent: We ve worked hard to make applying online as simple as possible while also keeping your information safe[NEWLINE][BOUNDARY][NEWLINE]user: how to look for the answer?[NEWLINE]agent: You ll receive a letter in the mail with our decision[NEWLINE]agent:  you included information about other family members when you applied?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: how to withdraw my application"}
{"id": "superseg_train_812", "dialogue": "user: how to apply retirement benefits[NEWLINE]agent: Applying online is the easiest way to complete your application at a time that works for you, without a trip to the Social Security office[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the online application?[NEWLINE]user: yes[NEWLINE]agent:  Follow these steps to apply online :To start your application, go to our Apply for Benefits page, read and agree to the Terms of Service[NEWLINE][BOUNDARY][NEWLINE]user: I need help to apply online[NEWLINE]agent: You may help someone else fill out their application, but you are not allowed to sign it for them. Only the person applying for benefits can legally sign the application[NEWLINE]user: If I can't sign online[NEWLINE]agent: we will mail them a copy to sign. Read more about Helping Someone Apply Online.[NEWLINE][BOUNDARY][NEWLINE]user: What Is An Account?[NEWLINE]agent: Online Services[NEWLINE][BOUNDARY][NEWLINE]user: How do I start my application now"}
{"id": "superseg_train_813", "dialogue": "user: Hello, I would like you to help me know how to apply for retirement benefits.[NEWLINE]agent: Of course Applying online is the easiest way to complete your application in a time that works for you, without having to go to the Social Security office. You can also file an application over the phone or at a Social Security office. This section will inform you about the different options.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply at your local office?[NEWLINE]user: yes[NEWLINE]agent: It is important to know that you can do most of your business with Social Security online.[NEWLINE]user: And how can I do if I can't use these services online?[NEWLINE]agent: If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: and what are you going to do when I complete everything?[NEWLINE]agent: Once you have completed everything, we will ask you to confirm that your answers are true to the best of your knowledge.[NEWLINE][BOUNDARY][NEWLINE]user: And how will you know when they make a decision?"}
{"id": "superseg_train_814", "dialogue": "user: Hello, I would like to know what happens after I send my retirement application?[NEWLINE]agent: Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I can't check my status online?[NEWLINE]agent: If you can't verify your status online, you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: and by what means will they give the answer to the request?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE]agent: Did you include information about other family members when you applied?[NEWLINE]user: yes[NEWLINE]agent: We will let you know if they can receive benefits from your request.[NEWLINE][BOUNDARY][NEWLINE]user: And how is it done in the event that someone wants to withdraw their application?...[NEWLINE]agent: in that case You have up to 12 months to withdraw your application, if you change your mind. You will be asked to repay any benefits you have already received.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?"}
{"id": "superseg_train_815", "dialogue": "user: Hello, I would like to know what to do once I have applied?[NEWLINE]agent: Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check the status of the request?[NEWLINE]agent: You can check the status of your application online using your personal my Social Security account.[NEWLINE]agent: can't verify your status online?[NEWLINE]user: If I find it difficult to verify it online[NEWLINE]agent: in that case you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do while preparing to apply for benefits?[NEWLINE]agent: First gather the documents listed on our Medicare, Retirement & Spouse Online Application Checklist. Instructions on how to submit your documents will appear at the end of the online application.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: visit Appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request the benefit?"}
{"id": "superseg_train_816", "dialogue": "user: Hello, I would like to know if I can apply for retirement at the local office?[NEWLINE]agent: Yes, but you should know that you can do most of your business with Social Security online.[NEWLINE]user: I cannot use these online services[NEWLINE]agent: If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check the status of the request?[NEWLINE]agent: You can check the status of your application online using your personal my Social Security account.[NEWLINE]agent: can't verify your status online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and give me information about the other family members that I included in the application?[NEWLINE]agent: Of course we will inform you if they can receive benefits from your request.[NEWLINE][BOUNDARY][NEWLINE]user: And how do you do if someone wants to withdraw your application?"}
{"id": "superseg_train_817", "dialogue": "user: Hi, could you tell me what original documents do I need to get a Social Security Card?[NEWLINE]agent: of the immigration state?[NEWLINE]agent: Do you want to know the immigration status of your child in the United States?[NEWLINE]user: no[NEWLINE]user: What if they can't identify the child in their records?[NEWLINE]agent: You must show us an identity document with your child's previous name as shown in our records. We will accept an identity document in your child's old name that has expired.[NEWLINE]user: What if I don't have one of these specific documents?[NEWLINE]agent: Have you updated your Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and the US Passport?[NEWLINE]user: yes. also my document is expired is it useful?"}
{"id": "superseg_train_818", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for US Citizenship?[NEWLINE]user: What happens if I don't present the birth certificate?[NEWLINE]agent: if you do not have a birth certificate we will consider other documents such as your child's passport or a document issued by DHS as evidence of your child's age.[NEWLINE]user: ask for the US passport?[NEWLINE]agent: we can accept certain documents as proof of US citizenship including the US passport[NEWLINE]user: What if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and the US Passport?[NEWLINE]user: and how do I do if my son lived outside the United States for a long time?"}
{"id": "superseg_train_819", "dialogue": "user: hi i want to apply for the original card for a non-citizen child[NEWLINE]agent: In general, only non-citizens who have permission to work from the DHS Department of Homeland Security can apply for a Social Security number[NEWLINE]user: What if my child does not have permission to work?[NEWLINE]agent: See \"If your child does not have permission to work\" for more information. \"If your child does not have permission to work\" for more information[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: Does the Health Insurance Card have a Medicare Card?[NEWLINE]user: no[NEWLINE]agent: and the United States Military Identification Card?[NEWLINE]user: neither"}
{"id": "superseg_train_820", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for US Citizenship?[NEWLINE]agent: Do you want to know what to do if you cannot present your birth certificate?[NEWLINE]user: no[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and US passport?[NEWLINE]user: Do you want to know the necessary documents for proof of identity?[NEWLINE]agent: We can only accept certain documents as proof of identity.[NEWLINE]user: Could you consider other documents apart from the birth certificate?"}
{"id": "superseg_train_821", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent:  for US Citizenship?[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: in that case we will consider other documents such as your child's passport or a document issued by the DHS Department of Homeland Security as evidence of your child's age.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: and Health insurance card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: and the American Military Identification Card?[NEWLINE]user: neither"}
{"id": "superseg_train_822", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for Immigration status?[NEWLINE]agent: want to test your child's immigration status in the United States?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: that could reduce the amount of my child's benefits?[NEWLINE]agent: Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Which immigration documents are acceptable?[NEWLINE]agent: Among the documents are I-766 Employment Authorization Document, EAD, DHS Work Permit.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: then you can prove your identity with the US Passport.[NEWLINE]user: and if the document is expired?"}
{"id": "superseg_train_823", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and if the document is expired?[NEWLINE]agent: We cannot accept a receipt showing that you requested the document. All documents must be current, not expired.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: yes[NEWLINE]agent: then we can verify your identity with the US Passport[NEWLINE]user: What if I have not updated any document with my old name?"}
{"id": "superseg_train_824", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your child's US citizenship with us?[NEWLINE]user: no[NEWLINE]user: Can I verify my identity with the state issued Non-Driver Identification Card?[NEWLINE]agent: yes you can verify with your state issued Non-Driver Identification Card[NEWLINE][BOUNDARY][NEWLINE]user: and if the document is expired?[NEWLINE]agent: All documents must be current, not expired.[NEWLINE]user: and can I submit copies of the document?[NEWLINE]agent: You must present original documents or copies certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: In that case you can verify your identity with the US Passport.[NEWLINE]user: What if I don't have an ID in my child's name?"}
{"id": "superseg_train_825", "dialogue": "user: I came here looking for a list of original documents I need. Can you tell me which documents I require?[NEWLINE]agent: We'll need a proof of citizenship, for example.[NEWLINE]agent: Have you already established your child's U.S. citizenship with us?[NEWLINE]user: No, I haven't.[NEWLINE]user: Which documents could I use to prove my son's name change?[NEWLINE]agent: A court order approving the name change would be sufficient.[NEWLINE]user: What if I am missing one of the required documents and can't replace them?[NEWLINE]agent: That depends. Do you have an employee identification card?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: Yes, we do have one of those.[NEWLINE]agent: Then you'll only need a U.S. passport and that should be enough.[NEWLINE]user: What if I don't have the old name of my child on any of those though?"}
{"id": "superseg_train_826", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: and the Health Insurance Card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: the American Military Identification Card?[NEWLINE]user: yes[NEWLINE]agent: en ese caso puede verificar su identidad con el Pasaporte estadounidense[NEWLINE][BOUNDARY][NEWLINE]user: and I can request the original Card for a US born adult.?"}
{"id": "superseg_train_827", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: yes[NEWLINE]agent: We need to see proof of your US citizenship. We can only accept certain documents as proof of US citizenship. These include a birth certificate or US passport.[NEWLINE][BOUNDARY][NEWLINE]user: and if the document is expired?[NEWLINE]agent: All documents must be current, not expired.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have an identity document with my previous name?[NEWLINE]agent: We can accept an unexpired ID in your new name, as long as we can properly establish your identity in our records.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent:  in that case you can verify your identity with the US Passport[NEWLINE]user: and if the person is under 18 years old?"}
{"id": "superseg_train_828", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: no[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: the school ID card?[NEWLINE]user: no[NEWLINE]agent: Health insurance card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: and the American Military Identification Card?[NEWLINE]user: no"}
{"id": "superseg_train_829", "dialogue": "user: Hello, I would like to know which documents I need to apply. Can you help me?[NEWLINE]agent: Of course. You'll need a proof of U.S. citizenship, to begin with.[NEWLINE]agent: Have you NOT established your U.S. citizenship with us?[NEWLINE]user: No, I already established my citizenship with you.[NEWLINE]user: Say, what if I lack one of the other required documents?[NEWLINE]agent: Do you have an employee identification card?[NEWLINE]user: No, I have no such card. Why?[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you have a health insurance card not a Medicare card?[NEWLINE]user: No, I have none of those.[NEWLINE]agent: Do you have a U.S. military identification card?[NEWLINE]user: No."}
{"id": "superseg_train_830", "dialogue": "user: Hello there. I was wondering what original documents I need to apply. It's all a bit complicated.[NEWLINE]agent: Let's talk about the immigration status, to begin with.[NEWLINE]agent: Do you want to prove your child's U.S. immigration status?[NEWLINE]user: Yes, I have to.[NEWLINE]agent: Did you fill out form I-551\u00a0Lawful Permanent Resident Card, Machine Readable Immigrant Visa?[NEWLINE]user: Yes, I have that form right here.[NEWLINE]user: What if I'm missing one of the other documents and can't replace them?[NEWLINE]agent: That depends. Do you have an employee identification card?[NEWLINE]user: No, unfortunately not.[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: Yes, I have one.[NEWLINE]agent: Then you'll only need a U.S. passport in addition to that.[NEWLINE]user: What if my daughter has a social security number already?"}
{"id": "superseg_train_831", "dialogue": "user: Hello, I need to check my VA claim.[NEWLINE]agent: Of course. You can check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can I use this tool?[NEWLINE]agent: Do you have any free accounts?[NEWLINE]user: Yes, I have a Premium My HealtheVet account.[NEWLINE]agent: Cool. That is enough to be able to use this tool.[NEWLINE][BOUNDARY][NEWLINE]user: I don t see a document I sent to VA as evidence. Can you help me?[NEWLINE]agent: Yes, of course.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload documents online to support your initial claim?[NEWLINE]agent: Yes. You can[NEWLINE][BOUNDARY][NEWLINE]user: can I  use this tool to check the status of a claim or appeal for VA health cares?"}
{"id": "superseg_train_832", "dialogue": "user: I wanted to know how I check the status of my VA benefits appeal[NEWLINE]agent: We can help you find out how to check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: and can I get a number I can call?[NEWLINE]agent: You can call 800-827-1000 Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me if I need to send in more documents?[NEWLINE]agent: We can help you upload documents online to support your initial claim, but please note that you can't upload documents online to support an appeal.[NEWLINE][BOUNDARY][NEWLINE]user: how do I check online how my appeal is going?[NEWLINE]agent: Go to your \" My VA \" dashboard. You will find the link for this dashboard in the top right corner of the page once you are signed in scroll down to the \" Track Claims \" section and you will find what you need.[NEWLINE][BOUNDARY][NEWLINE]user: and I need to be registered already or can I google sign -in or something?[NEWLINE]agent: Do you have a Premium My HealtheVet account,  a Premium DS Logon account, or a verified ID.me account?"}
{"id": "superseg_train_833", "dialogue": "user:  how do I check the status of a VA claim or appeal online[NEWLINE]agent: sure no problem.  Check your VA claim or appeal status[NEWLINE][BOUNDARY][NEWLINE]user: Once I am signed in ho do I check my appeal?[NEWLINE]agent: No problem I can help.  Go to your \" My VA \" dashboard in the upper right corner. then scroll to Track claims.[NEWLINE][BOUNDARY][NEWLINE]user: Is the tool okay for me to use?[NEWLINE]agent: Do you have a premium my healthevet account?[NEWLINE]user: no.[NEWLINE][BOUNDARY][NEWLINE]user: With the tool, what can I track?[NEWLINE]agent: You can use this tool to check the status of a VA claim or appeal for compensation[NEWLINE][BOUNDARY][NEWLINE]user: I dont see a document I sent to Va what do I do?[NEWLINE]agent: This might be because certain documents wont appear online[NEWLINE][BOUNDARY][NEWLINE]user: what if I print or download anything is my info proteccted?"}
{"id": "superseg_train_834", "dialogue": "user: Hi there, I'm looking to find out how I can check on a VA claim of VA appeal?[NEWLINE]agent: You can check the status of both these things online[NEWLINE][BOUNDARY][NEWLINE]user: If I use this website to check a VA claim or appeal, will my personal information be protected?[NEWLINE]agent: Yes, your information is protected as the website is secure. We have strict security policies and practices which are there to protect your personal health information[NEWLINE]agent: Have you printed or downloaded anything from the website?[NEWLINE]user: No I haven't[NEWLINE][BOUNDARY][NEWLINE]user: What if I am checking my VA claim online and I don't see a certain document that I sent as being listed and received?[NEWLINE]agent: There are certain documents that will not appear online, a list of which is available[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can go for further information on checking either my VA claim or appeal?[NEWLINE]agent: You can contact the following number 800-827-1000, which is open Monday through Friday, from 8.00 a.m. to 9.00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What documents that I send will not be available to view online?"}
{"id": "superseg_train_835", "dialogue": "user: I was wondering if it is possible to check the status of my VA claim online?[NEWLINE]agent: Yes you can check the status of your VA claim online as well as an appeal for compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to track other types of claims and appeals with the online tool?[NEWLINE]agent: You can use the tool to check the status of a claim or appeal for other benefits such as VA health care and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay so I have registered for online updates and to use the tool. I have signed in but don't know how to check my VA claim status. Could you please help me with this?[NEWLINE]agent: Yes I can help. Once  you have signed in go to \"My VA\" dashboard. You will find the link for this dashboard in the top right corner of the page. Once on My VA dashboard scroll down to the \"Track Claims\" section. Click on Track Claims and there you will find a summary of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: What account do I have to  have to use the tool?[NEWLINE]agent: To use the tool you will need a Premium My HealtheVet account or a Premium DS Logon account used ofr eBenefits and milConnect. Any one of these accounts can be opened free of charge.[NEWLINE]user: I don't have one of these accounts, is there any other way to use the tool?[NEWLINE]agent: As mentioned you will need to have one of these free accounts. Either a Premium My HeatheVet account or a Premium DS Logon account used for eBenefits and milConnect.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sent documents to VA as evidence but I don't see one of them listed on my account?[NEWLINE]agent: Not all documents appear online.[NEWLINE][BOUNDARY][NEWLINE]user: What is the charge for an account so that I can use the tool?[NEWLINE]agent: There is no charge to open account in order that you can use the tool.[NEWLINE][BOUNDARY][NEWLINE]user: Once I have an account what types of claims can I track using the tool?"}
{"id": "superseg_train_836", "dialogue": "user: Hello there, I need some information regarding my appeal status.[NEWLINE]agent: Of course. Do you want to find out how to check the status of a VA claim or appeal online?[NEWLINE][BOUNDARY][NEWLINE]user: Actually, can you explain to me how to use this online tool?[NEWLINE]agent: Gladly. To use this tool, you'll need to have either a free Premium My HealtheVet account or a free Premium DS Logon account used for eBenefits and milConnect.[NEWLINE]user: I already have a Premium My HealtheVet account. That will do?[NEWLINE]agent: Yes, a Premium My HealtheVet account will do just fine.[NEWLINE][BOUNDARY][NEWLINE]user: So... if I use this tool, will my private information be safe?[NEWLINE]agent: Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.[NEWLINE]agent: Do you want to print or download anything from the website?[NEWLINE]user: No, not at all. That was never my intention.[NEWLINE][BOUNDARY][NEWLINE]user: But tell me, can I somehow contact you if I have more questions?"}
{"id": "superseg_train_837", "dialogue": "user: Hey, I just wanted to check on an appeal.[NEWLINE]agent: Then you are in the right place. Here you can find out how to check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Good. I've read that you have a tool for this, is that right?[NEWLINE]agent: Yes. Do you want to use this tool?[NEWLINE]user: No, that is not necessary now. Just some information would be great.[NEWLINE][BOUNDARY][NEWLINE]user: I noticed that I don't see all of the documents I sent to VA online. Are some of them missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY][NEWLINE]user: I won't see all documents you say?[NEWLINE]agent: Correct. You can view anything you filed online and any evidence to support your initial claim though.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. And that tool of yours, does it let me take a look at the status of an appeal too?"}
{"id": "superseg_train_838", "dialogue": "user: how do you Check your VA claim or appeal status[NEWLINE]agent:  Find out how to check the status of a VA claim or appeal online[NEWLINE][BOUNDARY][NEWLINE]user: Can I use this tool?[NEWLINE]agent: do you have any of the following accounts? A Premium My HealtheVet account,  or      A Premium DS Logon account used for eBenefits and milConnect, [26] or      that you can create here on VA.gov A verified ID.me account[NEWLINE]user: yes[NEWLINE]agent: ok then log into one of those accounts[NEWLINE][BOUNDARY][NEWLINE]user: What types of claims and appeals can I track with this tool?[NEWLINE]agent: you can Track your :   Disability compensation including claims based on special needs like an automobile or clothing allowance[NEWLINE][BOUNDARY][NEWLINE]user: Once I m signed in, how do I check my VA claim or appeal status?[NEWLINE]agent:  Go to your \" My VA \" dashboard[NEWLINE][BOUNDARY][NEWLINE]user: Can i use it to track my veterans os survivors pension?"}
{"id": "superseg_train_839", "dialogue": "user: Hello. I would like to file an appeal to a veterans law judge and need some information. Can you help me?[NEWLINE]agent: Of course. If you need help with filing an appeal, you can download VA Form 10182: Board Appeal PDF.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if you qualify for a board appeal?[NEWLINE]user: Yes, that'd be really nice.[NEWLINE]agent: You can request a board appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request 2 board appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get that. Who is going to review my appeal once I filed it?[NEWLINE]agent: A judge at the Board of Veterans Appeals in Washington, D.C., will review your case.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I want them to review a decision? What is the time limit to request a review?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, that was helpful. So if I disagree with a decision of the board, I can contest it, right?[NEWLINE]agent: Yes, if you have new and relevant evidence that supports your case, you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to consider if I want to present new evidence?[NEWLINE]agent: For more information on this, you can download VA Form 20 - 0995: Supplemental Claim PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. One more question, if VA schedules an exam for me, do I need to attend it?"}
{"id": "superseg_train_840", "dialogue": "user: hi i need help about VA Decision Review and Appeals[NEWLINE]agent: Do you have a calendar?[NEWLINE]user: do not[NEWLINE]user: Do you have 1 year to request the review?[NEWLINE]agent: If you have 1 year from the date of your decision to request a review of the decision, unless you have a fiduciary claim or a multi-party claim.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a Board Appeal?[NEWLINE]agent: You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I make the request?[NEWLINE]agent: You don't need to do anything while you wait, unless VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: And for the Appeal before a veterans law judge, which form should I fill out?"}
{"id": "superseg_train_841", "dialogue": "user: Hi, recently i had a revision and i would like to know about options for that, please.[NEWLINE]agent: No problem. You can add new and relevant evidence and file a supplemental claim; ask for a new look from a senior reviewer or appeal to a veterans law judge requesting a board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How much time i have to do that?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, and can i request a higher level review?[NEWLINE]agent: Sure, you can request one, but be aware that option isn't available after a higher level review or board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: O., i understand. Say, after that, can i track my claim's status?[NEWLINE]agent: Indeed, you can do that.[NEWLINE]user: Great, that's pretty nice. And what's next on these process?[NEWLINE]agent: Well, you'll have to wait, just that. After a time, you'll receive a letter from VA.[NEWLINE]agent: Have VA scheduled you for an exam?[NEWLINE]user: Yeah, in fact they have scheduled me for that."}
{"id": "superseg_train_842", "dialogue": "user: Hello. I need to know what to do to request a review from a senior reviewer.[NEWLINE]agent: For more information on this you should download VA Form 20-0996: Higher - Level Review (PDF).[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, at least not right now.[NEWLINE][BOUNDARY][NEWLINE]user: This is more about evidence. Evidence we didn't have before, my case has been decided this way, because we weren't able to provide the evidence that was needed. Now we finally dug it up. Can I add it to the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions about the process?[NEWLINE]agent: You can easily get answers to frequently asked questions about decision reviews, just visit our FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: On your page, yes. I've read them before, they are very helpful. But they didn't mention what would happen if I requested another review. Can you explain this to me, please?[NEWLINE]agent: Gladly. You could ask for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error that VA made.[NEWLINE][BOUNDARY][NEWLINE]user: What if I just request a board appeal?"}
{"id": "superseg_train_843", "dialogue": "user: Hi! I Would like to know about decision reviews and appeals please.[NEWLINE]agent: Sure. Have you set your appeal on the calendar?[NEWLINE]user: Yes, I have. But I would like some more information about it.[NEWLINE]agent: You need to know, you'll have a period of time of 1 year from the date of your review request unless you have a fiduciary or multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: There is any special condition?[NEWLINE]agent: Yes, there are. You can add new and relevant information to your file, you can ask for a new look from a senior reviewer for a higher level review, also you can appeal to a veterans law judge for a board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that's good to know. But can you tell me more about the board appeal please?[NEWLINE]agent: Of course. You can request a board appeal after an initial claim, a supplemental claim or higher level review decision.[NEWLINE][BOUNDARY][NEWLINE]user: And there is a order about the decision review options?[NEWLINE]agent: Yes, you need to start by adding new information to your file, so it can be processed as a supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: And what will happen after the board make a decision?[NEWLINE]agent: Once they make a decision, if you still disagree with the board, you can add new relevant information that could help your case.[NEWLINE]user: OK. Then I could still have more chances to appeal."}
{"id": "superseg_train_844", "dialogue": "user: what happens after a board decision?[NEWLINE]agent: If you disagree with the Board s decision and have new and relevant evidence that supports your case[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a Board Appeal?[NEWLINE]agent: You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher - Level Review decision[NEWLINE][BOUNDARY][NEWLINE]user:  What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews[NEWLINE][BOUNDARY][NEWLINE]user: Do I Appeal to a Veterans Law Judge[NEWLINE]agent:  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?"}
{"id": "superseg_train_845", "dialogue": "user: what if I disagree with a decision or review?[NEWLINE]agent: were you denied?[NEWLINE]user: not yet[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: how long do I have to request a review?[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim[NEWLINE][BOUNDARY][NEWLINE]user: what Decision review options are there?[NEWLINE]agent: Add new and relevant evidence file a Supplemental Claim[NEWLINE]user: what are  Decision review options"}
{"id": "superseg_train_846", "dialogue": "user: What can i do because I do not agree with the Boards decision?[NEWLINE]agent: Do you have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I definitely have new and relevant evidence.[NEWLINE]agent: Then you are able to file a Supplemental Claim and you can also make an appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help with the process?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary to go to the VA scheduled exam?[NEWLINE]agent: Yes, it is necessary and please do not miss the scheduled exams.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to request a Board Appeal?"}
{"id": "superseg_train_847", "dialogue": "user: Hi, could you help me, I need to know how to change my VA direct deposit and online contact information.[NEWLINE]agent: Do you want to know how to use this function?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my address through your VA.gov profile?[NEWLINE]agent: You can log in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information on disability compensation, pension benefits, claims and appeals, VR&E vocational rehabilitation and employment, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes It is important to update your information with us if you change your marital status, have a baby, adopt a child or experience any other life change that may affect your qualification or payment.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits do I get if I have a disability rating of 30% or more?[NEWLINE]agent: ] You may be able to add eligible dependents to your VA disability compensation for a higher payment, also called the benefit rate....[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to change my information by mail?"}
{"id": "superseg_train_848", "dialogue": "user: I just wanted to know how to change my direct deposit routing number[NEWLINE]agent: Do you need help using eBenefits to change your VA\u00a0direct deposit information?[NEWLINE]user: yes[NEWLINE]agent: Okay, you will need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. You will need to go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a number I can call if I need to make changes to my checks?[NEWLINE]agent: To cancel your direct deposit payments, switch from paper checks to direct deposit, or change the address on your paper checks you can call us at 800-827-1000, we are here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE]user: is there another way to do it if I can't call?[NEWLINE]agent: You can go to your nearest VA regional office[NEWLINE][BOUNDARY][NEWLINE]user: and if I have a change of address I can do it there too?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: what about disability rating changes, can I do things related to that on there too?[NEWLINE]agent: You may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate. We can help you find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can I change info by mail too?[NEWLINE]agent: Yes, you can change your information by mail. You will have to fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  We can help you download VA Form 24 - 0296[NEWLINE]user: where do I send it when filled out?"}
{"id": "superseg_train_849", "dialogue": "user: Tell me about how to change a VA direct deposit information[NEWLINE]agent: You can change your VA direct deposit information for disability compensation, pension benefits or education benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What is disability compensation and pension benefit payments?[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried the direct deposit feature on VA.gov?[NEWLINE]user: Not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to cancel your direct deposit payments?[NEWLINE]user: No, not that either.[NEWLINE][BOUNDARY][NEWLINE]user: How can I change my info for GI Bill?[NEWLINE]agent: For that, you'll need to sign in to eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my info by mail?[NEWLINE]agent: Yes, you can. Fill out and send the form 24-0296.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a feature for direct deposit at VA.gov?"}
{"id": "superseg_train_850", "dialogue": "user: I want to make changes to some of my direct deposit information[NEWLINE]agent: Do you want to sign in and make those changes online?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, You ll need to sign in to eBenefits to change your VA direct deposit and contact information online. To use this feature you 'll need a Premium DS Logon account.Go to eBenefits then you can sign in and upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: too many steps so is there another way to do it?[NEWLINE]agent: Yes, you can change your direct deposit information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do it by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  You can Download VA Form 24 - 0296 PDF and mail in the completed form.[NEWLINE][BOUNDARY][NEWLINE]user: and also do I need to inform you of other changes in my life that could affect my compensation or do you guys know somehow?[NEWLINE]agent: If you have a disability rating of 30% or higher. You may be able to add eligible dependents to your VA disability compensation to get a higher payment. Find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: So I should keep my info updated right?[NEWLINE]agent: You need to keep your contact information updated so we can send you information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE]user: you need my new address?"}
{"id": "superseg_train_851", "dialogue": "user: Hello there. Hope you are doing well. I wanted to change my contact information online and need some assistance with that. Can you help me out?[NEWLINE]agent: You want to change your VA direct deposit and contact information, is that correct?[NEWLINE]user: No, not my VA direct deposit information.[NEWLINE]user: Just the contact information will be fine. It didn't let me log in with my HealtheVet credentials. Do I need another account?[NEWLINE]agent: Yes, you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see. Are there any other ways to do it? I want to avoid creating another account.[NEWLINE]agent: Yes, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to change your information by mail then?[NEWLINE]user: No, not by mail. It's even less convenient for me.[NEWLINE][BOUNDARY][NEWLINE]agent: I see. Would you like to change your information by phone then?[NEWLINE]user: Yes, by phone is fine with me."}
{"id": "superseg_train_852", "dialogue": "user: how do you Change your VA direct deposit information[NEWLINE]agent: Change your VA direct deposit information for disability compensation, pension benefits, or education benefits online[NEWLINE][BOUNDARY][NEWLINE]user: DO I need to sign into my e benefits to change my Va direct deposit?[NEWLINE]agent: do you need ot change it?[NEWLINE]user: yes[NEWLINE]agent: ok great  you 'll need a Premium DS Logon account[NEWLINE][BOUNDARY][NEWLINE]user: What  If you move or change your mailing address[NEWLINE]agent:  You can change your address and other contact information in your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information on Disability compensation and pension benefit payments[NEWLINE]agent: We're testing out the direct deposit feature on VA.gov[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: no[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: yes"}
{"id": "superseg_train_853", "dialogue": "user: I was wondering how to change my contact information online. Maybe you can help me?[NEWLINE]agent: You'll need to sign in to eBenefits to do so. Would you like to learn more about this feature?[NEWLINE]user: Yes, please.[NEWLINE]agent: First of all, you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. There is something else I've been meaning to ask you. What if my disability got worse over the years? I have the impression that it did.[NEWLINE]agent: If your disability gets worse, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. By the way, can I change my address through my VA.gov profile?[NEWLINE]agent: Of course. You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability rating that is higher than 25%?[NEWLINE]agent: If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.[NEWLINE]user: Can you help me find out how to add dependents that qualify?[NEWLINE]agent: Yes, I can help you find out how to add eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and my address has changed. Does this matter?"}
{"id": "superseg_train_854", "dialogue": "user: I need to know if there are other ways to change my contact information, other than online.[NEWLINE]agent: Yes, you can change your information by mail or phone, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about changing it by mail?[NEWLINE]user: Yeah, of course.[NEWLINE]agent: In that case you'll need to fill out a VA Direct Deposit Enrollment VA Form 24-0296 and mail it to us.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I can do that. Will do that, in fact. Oh, and do I have to contact VA if my information need to be updated?[NEWLINE]agent: Yes, it's important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment.[NEWLINE][BOUNDARY][NEWLINE]user: I see, makes sense. What if my disability just took a turn for the worse? Do I need to report that too?[NEWLINE]agent: In that case, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: Back to the question before, what happens if I move or change my address? We're planning to move into a new home soon.[NEWLINE]agent: Make sure to update your contact information so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I put it on my list. Let's talk about disability increase again. What if my disability rating exceeds 30%?"}
{"id": "superseg_train_855", "dialogue": "user: How do I change some information on my VA direct deposit please?[NEWLINE]agent: You'll need to create a Premium DS Logon account and sign in to eBenefits.[NEWLINE]user: I can't do it online, is there another way?[NEWLINE]user: Can I change the type of account I have to Premium?[NEWLINE]agent: Yes just go to eBenefits to upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've had a recent setback and my condition is worse, can I prolong my benefits?[NEWLINE]agent: In the event that your disability gets worse, you can file a claim for an increase in VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So if I can't do this online, what other ways are there to update my information?[NEWLINE]agent: Besides the online route, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: What form do I send by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.[NEWLINE][BOUNDARY][NEWLINE]user: I'm moving soon and would like to eventually change my address, is that possible?"}
{"id": "superseg_train_856", "dialogue": "user: Hello, I'm looking for additional information on careers. Can you help me?[NEWLINE]agent: Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: We can help you explore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, about that, all this typing is rather difficult for me, I'd rather talk to someone on the phone. Do you have a hotline?[NEWLINE]agent: Of course. You can call our VA benefits hotline: 800 - 827 - 1000; eBenefits technical support: 800 - 983 - 0937;  or MyVA311 for help: 844 - 698 - 2311.[NEWLINE]user: Do you perhaps also have a number for people hard of hearing? I have some issues understanding people sometimes. I'm not the youngest anymore.[NEWLINE]agent: Yes, we do. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks a bunch. Can you tell me about the subsistence allowance rates again? Sorry, I got sidetracked.[NEWLINE]agent: Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and can I write you more questions online if I need to?[NEWLINE]agent: Yes, feel free to ask a question online, whenever you need to.[NEWLINE][BOUNDARY][NEWLINE]user: You're too sweet. Are you from Kansas too? Anyway, I just need some more information about that VA for Vets program and I'm good to go."}
{"id": "superseg_train_857", "dialogue": "user: can you give me more information and resources on professional and labor assistance[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: want to know Other VA benefits and services[NEWLINE]user: yes[NEWLINE]agent: GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: what are your networks[NEWLINE]agent: Veterans Benefits Administration FacebooksVeterans Benefits Administration InstagramsVeterans Benefits Administration Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a Veteran in crisis or you're worried about one[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: if i need more help[NEWLINE]agent: Ask a question online[NEWLINE][BOUNDARY][NEWLINE]user: where can i find the support?"}
{"id": "superseg_train_858", "dialogue": "user: I am looking for more information and resources pertaining to careers and employment.[NEWLINE]agent: We are able to help you manage your career in several ways.  VA transition assistance can help as you separate from the military.  You can explore your career options by attending a Transition Assistance Program briefing as the first step.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you also be looking for information about subsistence allowance rates?[NEWLINE]user: Yes, I would like information on that.[NEWLINE]agent: We can discuss that as well as other VA benefits and services such as exploring your options for using GI Bill benefits to help pay for school or training and finding out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Is there one single point of contact that I could use to gather information on all benefits?[NEWLINE]agent: You can reach the VA benefits hotline at 1-800-827-1000.[NEWLINE][BOUNDARY][NEWLINE]user: Unfortunately, I am fearing that I may need help to avoid becoming homeless.[NEWLINE]agent: We offer many programs and services that may help including free health care and, in some cases, free limited dental care.  We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE]user: How do I get help if I am at risk of becoming homeless?[NEWLINE]agent: We can connect you with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: What other benefits might I possibly get?"}
{"id": "superseg_train_859", "dialogue": "user: I wanted to know about allowances\u00a0that I can get\u00a0for necessities while I'm in a jobs program[NEWLINE]agent: We have subsistence allowances that help you pay for basic needs if you are an eligible Veteran participating in the Voc Rehab program.  I can give you a link to view the current subsistence allowance rates[NEWLINE][BOUNDARY][NEWLINE]agent: would you like to know about other VA benefits and services?[NEWLINE]user: Yes, do you have more info about the GI Bill[NEWLINE]agent: We can help you look at options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a number I can call if I need extra help?[NEWLINE]agent: You can call the VA benefits hotline: 800-827-1000, If you have hearing loss, call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a way for me to stay updated on what's going on with the VA and benefits?[NEWLINE]agent: You can sign up for Veterans benefits email updates[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any social media pages I can follow?[NEWLINE]agent: We have Facebook, Instagram, Linkedin and others. I can give you the links if you want[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me with employment?"}
{"id": "superseg_train_860", "dialogue": "user: I'm looking for information.[NEWLINE]agent: No problem. You can get access to a subsistence allowance that will help you get pay for your basic needs.[NEWLINE][BOUNDARY][NEWLINE]agent: Besides, you can get access to thers benefits and services as veteran.[NEWLINE]user: And what are this benefits?[NEWLINE]agent: The GI Bill benefits can help you to pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I get information about this?[NEWLINE]agent: You can go to VA for vets and ask questions online.[NEWLINE][BOUNDARY][NEWLINE]user: There are online learning programs?[NEWLINE]agent: You can get free classes for a year on linkedin on linkeding premium and linkedin learning.[NEWLINE][BOUNDARY][NEWLINE]user: There is any kind of information blog where I can get information or news?[NEWLINE]agent: You can always get updated through your email, on benefits from the veterans benefits administration.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information or assitance they will give me?"}
{"id": "superseg_train_861", "dialogue": "user: you can help me with info on subsistence allowances[NEWLINE]agent: Subsistence allowances help you pay for basic needs like food and clothing if you are an eligible Veteran participating in the Voc Rehab program.  I can give you a link so you can view the current subsistence allowance rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on other VA benefits and services?[NEWLINE]user: I could use some GI BIll info[NEWLINE]agent: We can help you look at options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: do you have the number someone can call when they have hearing problems?[NEWLINE]agent: You can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: what else can you help me while looking for employment?[NEWLINE]agent: We can help you get career and employment assistance, manage your career, and give you more information and resources[NEWLINE][BOUNDARY][NEWLINE]user: and do you have jobs available for vets?[NEWLINE]agent: Yes, we can help you match your skills and experiences to VA job opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: do you have anywhere we can go to talk to someone about our situation if we have problems finding a place to live?"}
{"id": "superseg_train_862", "dialogue": "user: Do you have information on help I can get while I'm in a VA employment program?[NEWLINE]agent: We have a subsistence allowance which helps you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on benefits?[NEWLINE]user: can you help with GI BIll benefits?[NEWLINE]agent: Yes we can help you go over your options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a hearing disability am I limited to doing things online or do you have a TTY number I can use?[NEWLINE]agent: You can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: how do I know how much I can get in subsistence allowance?[NEWLINE]agent: You can view the current subsistence allowance rates to find out the amount we will provide to help you pay for basic needs like food and clothing. I can give you the link so you can get an idea of what you'll get[NEWLINE][BOUNDARY][NEWLINE]user: do you have help for someone who might be homeless soon?[NEWLINE]agent: We offer many programs and services that may help. We can also help you connect with resources in your community like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: and do you have other help if we don't have the GI Bill?"}
{"id": "superseg_train_863", "dialogue": "user: Where can I get more information?[NEWLINE]agent: Sure I can help with that. Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: Are there other Va benefits and services?[NEWLINE]user:  GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get career and employment assistance?[NEWLINE]agent: sure there is this: How to applyGet step - by - step instructions on how to apply for vocational rehab benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the other benefits and services?[NEWLINE]agent: Other educational assistance programsIf you re a Veteran, Reservist, or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: Can I get career and employments assistance[NEWLINE]agent:  How to applyGet step - by - step instructions on how to apply for vocational rehab benefits.[NEWLINE][BOUNDARY][NEWLINE]user: how can I manage my career?"}
{"id": "superseg_train_864", "dialogue": "user: hi i need help about how to get housing assistance grants for veterans[NEWLINE]agent: About Disability Housing Grants for Veterans Find out how to apply for a housing grant as a veteran or service member with a service-related disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know Other VA benefits and services?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How to get the benefits of the VA mortgage loan?[NEWLINE]agent: Applying for your Certificate of Eligibility Get instructions on how to apply for your VA mortgage loan COE Eligibility Certificate and what to do next depending on your loan type.[NEWLINE]user: What other things should I know?[NEWLINE]agent: Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.[NEWLINE]user: What certificate should I request?[NEWLINE]agent: Eligibility Certificate[NEWLINE]user: And what center VA should I go to?"}
{"id": "superseg_train_865", "dialogue": "user: can you give me details of Get Veterans Housing Assistance Grants[NEWLINE]agent: About Disability Housing Grants for VeteransFind out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a Veteran in crisis or you're worried about one[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: This service is private, free, and available 24/7[NEWLINE][BOUNDARY][NEWLINE]user: what are the other benefits?[NEWLINE]agent: How to Apply for Your Certificate of EligibilityGet instructions for how to apply for your VA home loan Certificate of Eligibility COE and what to do next depending on your loan type[NEWLINE][BOUNDARY][NEWLINE]user: how are compensation payments"}
{"id": "superseg_train_866", "dialogue": "user: Hi, there. I'm looking for information on housing assistance.[NEWLINE]agent: You can find information of how to apply for housing grant as a veteran or as a service member.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also check for others VA benefits and services.[NEWLINE]user: And which benefits or services would this be?[NEWLINE][BOUNDARY][NEWLINE]user: There are benefits for women and medical services?[NEWLINE]agent: Yes, there are. You can check on veteran women program manager and also you can see the nearest VA medical center to you.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I got a disability that limits my ability to work?[NEWLINE]agent: In that case you need to check if your disability makes you apply to vocational rehabilitation, helping you to explore employment options.[NEWLINE][BOUNDARY][NEWLINE]user: There is the possibility to get a home loan as a veteran?[NEWLINE]agent: Yes, as a veteran you can apply for a home loan, also as a surviving spouse of a veteran or the spouse of a missing in action veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of program there are?"}
{"id": "superseg_train_867", "dialogue": "user: Hi. I'm looking for assistance related on housing.[NEWLINE]agent: You can find out if you can apply to the disability housing grants for veterans or service members.[NEWLINE][BOUNDARY][NEWLINE]agent: Along with others VA benefits and services.[NEWLINE]user: Which other things can I receive?[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to apply?[NEWLINE]agent: You need to send your certificate of eligibility to apply for your VA home loan certificate of eligibility.[NEWLINE]user: Alright, thanks. But which will be the next step?[NEWLINE]agent: The next thing to do will depend on your loan type.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll have to check that. But I have a question related to get more information.[NEWLINE]agent: You can get even more information calling to the national call center for homeless veterans 24/7 at 877-424-3838.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if they send me any warning about home loan?[NEWLINE]agent: In that case, we can help you to get home loan refinancing offers.[NEWLINE][BOUNDARY][NEWLINE]user: You'll help me in case I won't be able to be anymore at my house?"}
{"id": "superseg_train_868", "dialogue": "user: Hello. I'm looking for information related to get housing assistance[NEWLINE]agent: Sure, no problem. We can help you with the disability housing grants for veterans and service members with a service connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you receive any benefit already?[NEWLINE]user: I receive some benefits right now, but I'm not sure for which one I receive.[NEWLINE]agent: Ok, no problem. In that Case you can also apply for a Disability compensation for conditions related to your military  service.[NEWLINE][BOUNDARY][NEWLINE]user: I made the application for some benefits, but I don't know the status of this, how can you help me with that?[NEWLINE]agent: You can check your appeal status of a open home loan.[NEWLINE][BOUNDARY][NEWLINE]user: If I have any other doubt later, can I massage you again?[NEWLINE]agent: Yes, there is no problem. You can message us any time and ask us anything you need.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do for apply for this benefits?[NEWLINE]agent: You can check the instructions for how to apply for your VA home loan certificate of eligibility and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: In what will this help me?"}
{"id": "superseg_train_869", "dialogue": "user: Hi. You know, i've been planning on doing some improvements to my house and because i'm a veteran i was wondering if you have any assistance for that?[NEWLINE]agent: Sure we have. VA can offer you help for building, to improve or keep your current home. You would need to find if you meet the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: That's really nice, thank. I'll have to find that out. Look, there's this friend of mine who have a service-related disability, can he get some kind of assistance from you too?[NEWLINE]agent: That's correct, if he meet the requirements, he can apply to get those benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to explain to you other benefits and services available?[NEWLINE]user: Yeas please, i think that would be useful.[NEWLINE]agent: Well, you have the Disability Compensation Pay, for example, which is related to conditions form your military service.[NEWLINE][BOUNDARY][NEWLINE]user: If i qualify, how do i get more information updates?[NEWLINE]agent: You can be updated via email.[NEWLINE][BOUNDARY][NEWLINE]user: Say, this assistance if for both men and women isn't? what happen with the women?[NEWLINE]agent: Well, for women, we have the Women veterans program manager.[NEWLINE]user: O.k good to know that. Say, if i see i'm in risk to become homeless, how can i reach you?[NEWLINE]agent: You can use our toll free number for theHomeless veterans. 24/7[NEWLINE]user: But do you offer services and programs for those in that situation?"}
{"id": "superseg_train_870", "dialogue": "user: Tell me about Veterans Housing Assistance Grants.[NEWLINE]agent: We have disability housing grants for veterans with service-connected disabilities[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help with other VA Benefits or Services?[NEWLINE]user: Yes please[NEWLINE]agent: We have disability compensation pay for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about disability housing grants?[NEWLINE]agent: Yes, you have to apply if you have a service-connected disability[NEWLINE][BOUNDARY][NEWLINE]user: Is there help for my VA backed home loan and does it cover natural disaster?[NEWLINE]agent: Yes there is assistance[NEWLINE][BOUNDARY][NEWLINE]user: How do I get updates?[NEWLINE]agent: We send out veterans benefits email updates.[NEWLINE][BOUNDARY][NEWLINE]user: Who monitors the Veterans Crisis line?"}
{"id": "superseg_train_871", "dialogue": "user: Good evening. I need some explanations regarding veterans housing assistance grants.[NEWLINE]agent: Of course. We can help you to apply for a housing grant as a Veteran or Service Member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, I'd appreciate that.[NEWLINE]agent: We offer disability compensation pay, for example. You can file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: That's great and all, but let's get back to the housing grant. Should I get it, will you be able to support me?[NEWLINE]agent: Yes, if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we will help you with that.[NEWLINE][BOUNDARY][NEWLINE]user: Fantastic. Now, I've heard about this call center for homeless veterans. I don't think I'll need it, but please tell me all about it.[NEWLINE]agent: Gladly. The National Call Center for Homeless Veterans can help you or a Veteran you care about connect with VA and local resources 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a phone number for those hard of hearing? Served in a tank battalion, if you know what I mean.[NEWLINE]agent: Of course. If you have hearing loss, call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways I can keep myself up to date?[NEWLINE]agent: Yes, we offer Veterans benefits email updates. You can sign up and you will receive updates on a regular basis.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also write you back somehow?"}
{"id": "superseg_train_872", "dialogue": "user: How do I get Veterans housing assistance?[NEWLINE]agent: We have assistance to find housing grants[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services as well?[NEWLINE]user: Yes I do[NEWLINE]agent: We have many benefits such as disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out about benefits?[NEWLINE]agent: Contact the national call center for homeless veterans 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call if I have a hearing loss?[NEWLINE]agent: yes call TTY 711 if you have a hearing loss[NEWLINE][BOUNDARY][NEWLINE]user: Are you on social media?[NEWLINE]agent: Yes you can follow us on Facebook, Instagram, and Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: Can I contact you online?[NEWLINE]agent: yes you can message and ask questions online[NEWLINE][BOUNDARY][NEWLINE]user: Is there a crisis hotline?"}
{"id": "superseg_train_873", "dialogue": "user: I am looking for support from a military sexual trauma.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Have you called the Safe Helpline?[NEWLINE]user: I have not.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to call if I have some hearing issues?[NEWLINE]agent: Yes. You should dial 1-800-799-4889.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get help through the VA Mental Health services?[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am not able to work at this time, am I eligible for financial help?[NEWLINE]agent: Yes. You can apply for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign up for counseling?"}
{"id": "superseg_train_874", "dialogue": "user: HI. I'm looking for information...[NEWLINE]agent: no problem. You can download the military sexual trauma brochure for veterans.[NEWLINE]agent: there is also a safe helpline, if you need it.[NEWLINE]user: Abaut that line, is something where I need to give my name?[NEWLINE]agent: No, you don't. You can remain anonymous if that's your wish. You can have a 1-on-1 advice 24/7 by phone.[NEWLINE]user: there is any way I can get in contact with someone in person to, if I need to?[NEWLINE]agent: Yes! You can get in contact with a sexual assault response coordinator near your base or installation too.[NEWLINE][BOUNDARY][NEWLINE]user: If there any kind of compensation for traumatic experiences?[NEWLINE]agent: Sorry, but no. you can no get compensations for traumatics event itself.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any line or phone number where I can call to?[NEWLINE]agent: Yes, there is. You can call to the VA general information hotline at 800-827-1000, monday through friday, 8:00a.m. to 9:00p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: The support related to sexual traumas it's limited just to women?[NEWLINE]agent: Not at all, a sexual assault or harassment is a very important issue, and this can happen to both women and men.[NEWLINE][BOUNDARY][NEWLINE]user: There any kind of compensation for this kind of trauma?"}
{"id": "superseg_train_875", "dialogue": "user: Hey, hello, how is it going?. Em, its kinda shame but i heard about these services which support those people who pass through sexual traumas. How can anyone enjoy that?[NEWLINE]agent: Are you a veteran who experienced MST?[NEWLINE]user: No, not myself. I'm just asking.[NEWLINE]user: I guess it is, but, Are these services privacy protected? i mean, are they anonymous?[NEWLINE]agent: Of course they are. The well being of the veteran is a top priority, so you can get confidential counseling on any support you need.[NEWLINE]user: O.k, that good. Look, someone who pass through these could end on the streets, what could you do for him or her?[NEWLINE]agent: They can contact the National Call center for Homeless veterans, 24/7. There, a trained VA counselor will offer information about homeless programs.[NEWLINE]user: Umm, that must be very helpful. Say, lets imagine this person who wants to access the program doesn't have a VA care provider, it can still access the program?[NEWLINE]agent: Well, in that case, the person should go for its nearest VA medical center and ask to speak to an MST coordinator.[NEWLINE]user: Um, makes sense. And for getting access to all this, do the individual need something like a disability rating or being in other VA services or having reported the trauma?"}
{"id": "superseg_train_876", "dialogue": "user: Hello. How Do I access VA services for MST?[NEWLINE]agent: sure I will be glad to help. If you re a Veteran who has experienced MST you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE]user: ok i didnt need that thank you though[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: Go to the Department of Defense DoD Safe Helpline website, you can remain anonymous[NEWLINE][BOUNDARY][NEWLINE]user: I have MST issues, where can I get services for that?[NEWLINE]agent: I am so sorry to hear that. If you re a Veteran who has experienced MST  you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE]user: Will a primary care physician help?[NEWLINE]agent: All our primary care providers are trained in MST and can help you figure out if you have related issues, like PTSD or depression[NEWLINE][BOUNDARY][NEWLINE]user: Do i have to give my name?[NEWLINE]agent: you can remain anonymous meaning you don t have to give your name[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability compensation (monthly payments) or other benefits from VA?[NEWLINE]agent: You can t get compensation for the traumatic event itself  But you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info in spanish?"}
{"id": "superseg_train_877", "dialogue": "user: I'm here for MST support and want to know more about it[NEWLINE]agent: Military Sexual Trauma refers to sexual assault or repeated threatening sexual harassment that happened while a Veteran was in the military. MST can happen to both women and men.[NEWLINE]agent: were you involved in any sexual act against your will during your time in the military?[NEWLINE]user: no it never happened to me personally[NEWLINE][BOUNDARY][NEWLINE]user: If I want to talk to someone is there a hotline I can call?[NEWLINE]agent: Yes there is. You can call 800 - 273 - 8255 then select 1. We also have a confidential Veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to ask about not having a VA primary care provider, if  I could?[NEWLINE]agent: You can call your nearest VA medical center and ask to speak to the MST coordinator. feel free to ask for a provider of a specific gender if that makes you feel more comfortable. and you can find a VA medical center near you.[NEWLINE]user: and they will help me even if I haven't reached out before or do I need to have already made a complaint or report?[NEWLINE]agent: you can get help through VA even if you haven't reported the MST or have other proof that it happened.[NEWLINE]user: and I qualify for help if I'm a veteran even without prior history of needing some sort of help?"}
{"id": "superseg_train_878", "dialogue": "user: Where can I find more information and support?[NEWLINE]agent: sure no problem.  connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE]agent: have you contacted the safe helpline?[NEWLINE]user: not yet.[NEWLINE][BOUNDARY][NEWLINE]user:  How do I access VA services for MST?[NEWLINE]agent:  If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE]user: How do I access VA services for MST?[NEWLINE]agent: If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE]user: can i get help though the VA?[NEWLINE]agent:  If you re a Veteran who has experienced MST, you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent:  Download our military sexual trauma brochure for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 800 - 273 - 8255,  then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help through the VA"}
{"id": "superseg_train_879", "dialogue": "user: I would like to file a sexual harassment complaint is this the right place?[NEWLINE]agent: Are you a Veteran?[NEWLINE]user: Yes.[NEWLINE]user: What if I haven't reported the incident through proper channels.[NEWLINE]agent: Generally you can get help through the VA even if you haven't reported the incident and you don't necessarily need proof that it happened.[NEWLINE]user: Who do I contact at VA?[NEWLINE]agent: Find a VA medical center near you and ask to speak to the MST coordinator.   You can and should ask for a provider of a specific gender if it makes you feel more comfortable.[NEWLINE]user: I don't want to go to a clinic is that possible?[NEWLINE]agent: You can get free confidential counselling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information that I can read about all this?[NEWLINE]agent: You can download our military sexual trauma brochure for Veterans in both English and Spanish.[NEWLINE]agent: Would you like the number for our\u00a0Safe Helpline as well?[NEWLINE]user: No thank you.[NEWLINE][BOUNDARY][NEWLINE]user: When I call the MST coordinator can I request a female provider?"}
{"id": "superseg_train_880", "dialogue": "user: I'm here about MST[NEWLINE]agent: Okay, Military sexual trauma MST refers to sexual assault or repeated, threatening sexual harassment that happened while a Veteran was in the military. This can happen to both women and men.[NEWLINE]agent: Were you involved in any sexual act against your will during your time in the military?[NEWLINE]user: no, not me[NEWLINE][BOUNDARY][NEWLINE]user: how can we talk to someone privately?[NEWLINE]agent: You can connect with our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves and available 24/7. This service is private and free.[NEWLINE][BOUNDARY][NEWLINE]user: and if someone feels they may have MST, where do they start?[NEWLINE]agent: If you feel you may have experienced MST. We can help you access our free services that can help you recover.[NEWLINE][BOUNDARY][NEWLINE]user: can we do it by phone?[NEWLINE]agent: Yes you can. To connect with a Veterans Crisis Line responder anytime day or night : Call 800 - 273 - 8255 then select 1.. We also have a confidential Veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: can we select a provider or do they make us talk to the next available person?[NEWLINE]agent: You can ask for a provider of a specific gender if that makes you feel more comfortable. If you don't have a VA primary care provider call your nearest VA medical center and ask to speak to the MST coordinator and they will help you.[NEWLINE]user: Do you have anything I can look at about services you offer?"}
{"id": "superseg_train_881", "dialogue": "user: Can you please tell me how I can obtain my military service records?[NEWLINE]agent: You can submit a military records request to get your DD214 or other military service records through the milConnect website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign in to milConnect to get my military service records?[NEWLINE]agent: Do you have a Premium DS Logon account?[NEWLINE]user: I do not.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have another person request my military service records for me?[NEWLINE]agent: If the person is not your next of kin and you were discharges more than 62 years ago, they can order a copy of your military records.  The National Archives opens all records to the public 62 years after discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to get my military records?[NEWLINE]agent: Yes, there are other ways.[NEWLINE][BOUNDARY][NEWLINE]user: If I can get signed in to milConnect, how do I request my DD214 or other records?[NEWLINE]agent: If you are on the signed-in homepage, click on Correspondence/Documentation.  Then select Defense Personnel Records Information DPRIS from the drop-down menu.  choose the Personnel File tab.  Fill out that form.  Then in the Document Index section you should check the boxes next to the document you are requesting and click the Create and Send Request button.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thank you, but what happens after I request my military records?"}
{"id": "superseg_train_882", "dialogue": "user: How do I get a hold of some records from the Army?[NEWLINE]agent: You can submit a military records request to get your military service records through the milConnect website[NEWLINE][BOUNDARY][NEWLINE]user: so I can do it online?[NEWLINE]agent: Yes you can, would you like help registering or signing in?[NEWLINE]user: no, I think I can do it[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to get the records once I'm signed in?[NEWLINE]agent: You will have to go through a few steps\u00a0to submit a military records request[NEWLINE][BOUNDARY][NEWLINE]user: Is this how you get records for someone that served a long time ago?[NEWLINE]agent: If the Veteran was discharged more than 62 years ago you can order a copy of their military records. The National Archives opens all records to the public 62 years after discharge. Would you like to learn how to access archived records[NEWLINE][BOUNDARY][NEWLINE]user: Does signing in to the website allow me to download the records or just request them?"}
{"id": "superseg_train_883", "dialogue": "user: Hello there. I'm looking information about how to get someone military records.[NEWLINE]agent: Are you a family member of the veteran?[NEWLINE]user: Yes, I'm planing to do a burial for a veteran in a veterans national cementary.[NEWLINE]agent: In that case we can help you, but you need to call and make a scheduling at 800-535-1117 at our national cemetery office[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other way to get the military records?[NEWLINE]agent: You can check the status of your request by signing in to milConnect and going to the personnel file tab within the defense personnel records information.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if we are talking about a very old veteran?[NEWLINE]agent: There is no problem, you can get a copy of any military records.[NEWLINE][BOUNDARY][NEWLINE]user: There others ways to get military records?[NEWLINE]agent: Yes, there are.[NEWLINE][BOUNDARY][NEWLINE]user: I'm the descendant of a veteran who has passed away."}
{"id": "superseg_train_884", "dialogue": "user: Can I request another person's military records?[NEWLINE]agent: Would you happen to be a family member planning a burial for a veteran in a VA national cemetery?[NEWLINE]user: Yes, we are, unfortunately, burying our grandfather.[NEWLINE]agent: If you will dial 1-800-535-1117, you can get assistance in getting your grandfather's DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: Will they be able to help me if I believe it has been almost 65 years or so since his military release date?[NEWLINE]agent: If he was discharged more than 62 years ago, then the National Archives opens all of those records to the public and ordering a copy will be easy.[NEWLINE][BOUNDARY][NEWLINE]user: If I also want to order my own service records through milConnect, how do I know if my request was successfully received?[NEWLINE]agent: After you order your records through milConnect, you will receive an email letting you know we are processing it.[NEWLINE][BOUNDARY][NEWLINE]user: Also, when I attempt to order my grandfather's records in preparation for his funeral, what if I find out it has not quite been 62 years and they are not held as public with the National Archives?[NEWLINE]agent: You may be able to have his next of kin place the order or you may still be able to request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: How would his next of kin be able to order the records?[NEWLINE]agent: There are several options for the next of kin to be able to do that, but the first way would be to mail or fax a Request Pertaining to Military Records Standard Form SF 180 to the National Personnel Records Center.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways besides milConnect to acquire my own records?"}
{"id": "superseg_train_885", "dialogue": "user: How would I request someone's military records?[NEWLINE]agent: Are you planning a funeral for a Veteran in a VA naitional cemetery?[NEWLINE]user: Yes, that is correct I am planning a funeral for a Veteran.[NEWLINE]agent: You would need to call the National Cemetery Scheduling office at 800-535-1117 and we could help get DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if they were discharged well over 62 years ago?[NEWLINE]agent: You can order their military records because the National Archives opens all records to the public after 62 of discharge.[NEWLINE]user: What happens if the Veteran was discharged less than 62 years ago?[NEWLINE]agent: It is a possibility that you could request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I actually request military records?[NEWLINE]agent: An email will be sent that lets you know we are processing your request.  Then you will get a 2nd email when it is complete for you to download and view.[NEWLINE][BOUNDARY][NEWLINE]user: As next of kin of a Veteran, what happens when they pass away?"}
{"id": "superseg_train_886", "dialogue": "user:  How do I request someone else s military records?[NEWLINE]agent: Is the veteran deceased?[NEWLINE]user: yes[NEWLINE]agent: I am so sorry to hear that. If you re a family member planning a burial for a Veteran in a VA national cemeteryr    Call our National Cemetery Scheduling Office at 800 - 535 - 1117[NEWLINE][BOUNDARY][NEWLINE]user: what if I am not the next of kin?[NEWLINE]agent: If the Veteran was discharged less than 62 years ago,you may be able to request limited information from their Military Personnel File[NEWLINE]user: what if I am not the next of kin of the veteran?[NEWLINE]agent: If the Veteran was discharged more than 62 years ago,  you can order a copy of their military records[NEWLINE][BOUNDARY][NEWLINE]user: How do I request someone else s military records?[NEWLINE]agent: Mail or fax a Request Pertaining to Military Records Standard Form SF 180 to the National Personnel Records Center NPRC[NEWLINE][BOUNDARY][NEWLINE]user: what if I am not next of kin?[NEWLINE]agent: If the Veteran was discharged more than 62 years ago, you can order a copy of their military records[NEWLINE][BOUNDARY][NEWLINE]user:  Are there other ways to get my military records?"}
{"id": "superseg_train_887", "dialogue": "user: How do I request someone else s military records?[NEWLINE]agent: are you a family member?[NEWLINE]user: yes[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800 - 535 - 1117[NEWLINE]user: where can I get more info on burial planning>?[NEWLINE]agent: We can help you get the Veteran s DD214 or other discharge documents you may need[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to get my military records?[NEWLINE]agent: Write a letter to the NPRC.    Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: how do i get a copy of the veterans military records If you re the next of kin of a Veteran who has passed away[NEWLINE]agent:  Write a letter to the NPRC Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: Once I ve signed in to milConnect, how do I request my DD214 or other military records?"}
{"id": "superseg_train_888", "dialogue": "user: Where can I access my military records?[NEWLINE]agent: You can submit a military records request through the milConnect website to get your DD214 or other military service records.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do?[NEWLINE]agent: Do you have a pre-existing account there?[NEWLINE]user: No I don't, can you guide me through the process?[NEWLINE]agent: It's quite easy. First you have to set up a Premium DS Logon account. To do so go to milConnect to register.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm trying to access my uncle's records who was discharged in 1982, what conditions apply?[NEWLINE]agent: If you are not their next of kin, you may only be able to request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: I'm trying to access my uncle's record so that he can have a military burial, where do I call?[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800-535-1117. They will be able to help you get access to his DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: What other types of records can be accessed on milConnect?"}
{"id": "superseg_train_889", "dialogue": "user: My son was killed in Afghanistan is it possible to get his military records?[NEWLINE]agent: Are you planning a burial for him in a VA national cemetery?[NEWLINE]user: Yes I am.[NEWLINE]agent: Well then you should call our National Cemetery Scheduling Office at 800-535-1117. And\u00a0we can help you get his DD214 or other discharge documents that you may need.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm his mother will I have access to his full record?[NEWLINE]agent: Yes since you are considered his next of kin.[NEWLINE][BOUNDARY][NEWLINE]user: And if I want to access my own military record?[NEWLINE]agent: In that case, you'll need to sign in to milConnect to get your military service records.[NEWLINE][BOUNDARY][NEWLINE]user: Will that give me access to my DD214?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also access my father's record from the Korean War?[NEWLINE]agent: If the Veteran was discharged more than 62 years ago, The National Archives opens all records to the public 62 years after discharge and you can order a copy of their military records.[NEWLINE]user: What if he was discharged 50 years ago."}
{"id": "superseg_train_890", "dialogue": "user: I am trying to learn about the GI Bill.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Have you sent your documents to the application link?[NEWLINE]user: No, no one asked for any documents.[NEWLINE][BOUNDARY][NEWLINE]user: Should I start my application?[NEWLINE]agent: Yes. Let's find out if you are eligible for VA education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Am I able to apply by mail?[NEWLINE]agent: You can do that. Be sure to send your application to the regional office at your school.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Can someone in my interested profession help me?[NEWLINE]agent: Yes, they can help you file your claim.[NEWLINE][BOUNDARY][NEWLINE]user: Once I mail my application, what happens next?"}
{"id": "superseg_train_891", "dialogue": "user: can you give me details of How to apply for the GI Bill and related benefits[NEWLINE]agent: Find out how to apply for the GI Bill and other VA education benefits as a Veteran, service member, or qualified family member[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: Find out if you re eligible for VA education benefitss Gather the documents and information listed below that you ll need to apply for education benefits. See what benefits you ll get at the school you want to attend.[NEWLINE][BOUNDARY][NEWLINE]user: what else can i apply[NEWLINE][BOUNDARY][NEWLINE]agent: can mail[NEWLINE]user: If that is my case, what can I do?[NEWLINE][BOUNDARY][NEWLINE]agent: in person then?[NEWLINE]user: yes[NEWLINE]agent: Go to a VA regional benefit office and have a VA employee help you. Find a VA regional benefit office near you[NEWLINE][BOUNDARY][NEWLINE]user: and if I need the help of a trained professional[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for education benefits. Get help filing your claim[NEWLINE][BOUNDARY][NEWLINE]user: and how would it be by mail?"}
{"id": "superseg_train_892", "dialogue": "user: Am I able to find out what happens after I apply for GI Bill benefits?[NEWLINE]agent: Yes, you can find out what happens after you apply.[NEWLINE]agent: Have we asked you for any documents?[NEWLINE]user: Yes, you have asked for documents.[NEWLINE]agent: You will need to upload the documents through the GI Bill website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply through the mail after I filled the application out?[NEWLINE]agent: As long as you have filled the application for GI Bill benefits out you can then mail it to the VA regional claims processing office that is in the same location as your school.[NEWLINE]user: Is there a list of regional claims processing offices for me to look at?[NEWLINE]agent: Yes, you can see the list of regional claims processing offices.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happens after I apply?[NEWLINE]agent: Actually yes, you cannot make changes but if you have questions about VA education benefits, please call 888-GI-Bill or 1-888-442-4551, Monday thru Friday, 8 a.m. to 7 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to prepare before completing my application?"}
{"id": "superseg_train_893", "dialogue": "user: Hello, I want to apply for the GI Bill.[NEWLINE]agent: Then you're in the right place. Here you can find out how to apply for the GI Bill and other VA education benefits as a Veteran, service member, or qualified family member.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me with the application process? I'm a bit confused.[NEWLINE]agent: Of course, you can work with a trained professional called an accredited representative to get help applying for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. And I submit my application by mail?[NEWLINE]agent: Yes, please call 888-GI-BILL-1 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET, so we can send the application form to you.[NEWLINE]agent: Would you like to know what to do after we send the application form to you?[NEWLINE]user: Yes, please.[NEWLINE]agent: After you receive the application form, you need to fill it out and mail it to the VA regional claims processing office that's in the same location as your school.[NEWLINE][BOUNDARY][NEWLINE]user: But wait. For career counseling benefits I need a different form, right?[NEWLINE]agent: Correct, you'll need to use a different application.[NEWLINE][BOUNDARY][NEWLINE]user: That's all a bit too confusing. I'm an old man. Is there a way we can do it in person?"}
{"id": "superseg_train_894", "dialogue": "user: Hi, good afternoon. Look, i'm interested on some info about GI Bill related benefits. Could you tell me what's next after application?[NEWLINE]agent: Well, one of the things is that you can't make changes to you application. More related information is available through our toll free numbers.[NEWLINE]agent: Have you been asked for documents from us?[NEWLINE]user: No, i hadn't.[NEWLINE][BOUNDARY][NEWLINE]user: I doesn't matter. Moving on, then. Can you tell me what i need to apply for the benefits?[NEWLINE]agent: You would need the following: Social Security Number, Bank Account direct deposit information and Education and military History.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll get into those whenever i can. Do you offer any kind of assistance to apply?[NEWLINE]agent: Sure, indeed. We can provide you a trained professional called an accredited representative, so you can work with it and help you applying for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That sound great, really. Look, what if i have more questions about these matters?[NEWLINE]agent: If you happen to have more questions, you can make use of our toll free numbers: 1-888-GI-BILL or 1-888-442-4551. That woudl be Monday through Friday, from 8 AM to 7 PM ET.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll make sure to have that at hand. In any case, what kind of preparation I would need before I apply?[NEWLINE]agent: First of all, you would need to find out if you're eligible for the VA benefits. Then, you'll have to gather the documents and information required to apply.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. I'll have to check that out. Just to be sure. Any doubts, i can make use of the toll free number, i'm i right?"}
{"id": "superseg_train_895", "dialogue": "user: I would like information on related benefits.[NEWLINE]agent: I can help you with that information.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: If you have the necessary documents, yes.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to give you some documents?[NEWLINE]agent: Yes, you must upload them through our website.[NEWLINE][BOUNDARY][NEWLINE]user: In what other ways could I communicate with you?[NEWLINE][BOUNDARY][NEWLINE]agent: Email.[NEWLINE]user: Can I apply by email?[NEWLINE]agent: Right, and you can also make a call.[NEWLINE]user: I will request information by that means.[NEWLINE]agent: Perfect, we will understand.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes to my request after it is processed?"}
{"id": "superseg_train_896", "dialogue": "user: Hello! I would like to obtain information about the benefits that I can obtain.[NEWLINE]agent: What will happen after applying for benefits?[NEWLINE]agent: We may request some documents?[NEWLINE]user: It would not be what I want most, only if necessary.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I send the requirements?[NEWLINE]agent: You can see a list of our offices.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get education related benefits?[NEWLINE]agent: Yes, when you meet all the documentation requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I clarify more related questions?[NEWLINE]agent: You can make a call.[NEWLINE][BOUNDARY][NEWLINE]user: Can I know if I am eligible?"}
{"id": "superseg_train_897", "dialogue": "user: I'm looking for information about how to enjoy benefits for Veterans.[NEWLINE]agent: For that', you'll have to meet certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And what can i do in order to know if i meet those criteria?[NEWLINE]agent: Well, for starters, you better gather documents and information that you'll need to apply for education benefits, along with the information of the benefits you'll get in your future school.[NEWLINE][BOUNDARY][NEWLINE]user: What other means can i use to apply for these benefits?[NEWLINE]agent: You can apply via mail. First, request an application form from us. Then fill it and mail it to the Veterans Affairs processing office, near you location or school.[NEWLINE][BOUNDARY][NEWLINE]user: And if instead, i choose to do all this in person, can i go?[NEWLINE]agent: Totally. Just go to a Veterans Affairs regional benefits office and enlist the help from a employee there.[NEWLINE][BOUNDARY][NEWLINE]user: You said before that i would need to gather some documentation, didn't you?[NEWLINE]agent: That's right. In order to prepare for any contingency, is better for you to start gathering certain documents and information that cold be useful in the process.[NEWLINE]agent: Are you also interested on applying for the so called Chapter 31 or Chapter 36?"}
{"id": "superseg_train_898", "dialogue": "user: hi i need help about VA help to avoid foreclosure[NEWLINE]agent: ever behind on your mortgage payments?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: i need your help and advice?[NEWLINE]agent: Gladly contact a VA Loan Technician at 1 - 877 - 827 - 3702.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get financial advice from VA to help avoid foreclosure?[NEWLINE]agent: If you have a VA-backed or direct VA loan, you can contact us at any time to request that a VA loan technician be assigned to your loan. sOur technicians can offer financial advice and help you deal with your administrator or work directly with you for a direct VA loan....[NEWLINE]user: Can I get financial advice from VA to help avoid foreclosure?[NEWLINE]agent: are you a veteran or the surviving spouse of a veteran?"}
{"id": "superseg_train_899", "dialogue": "user: Yes, yes. I'm looking for information on mortgage.[NEWLINE]agent: Have you fall behind on your mortgage payment?[NEWLINE]user: Yes, I have issues on the payments for the mortgage,[NEWLINE]agent: In this case, you might be on a process called foreclosure, were your mortgage service can take your house a s a way to cover the money you owned.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds serious, what can I do about it?[NEWLINE]agent: In that case, you can contact us anytime to request that we assign a VA loan technician to your loan and get advice of what to do.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have already missed a few mortgage payments?[NEWLINE]agent: This plan will help you to go back to making your regular payments.[NEWLINE]user: But what can I do if I can make the payments on the way I am.[NEWLINE]agent: In that case you might need a loan modification and make a fresh start.[NEWLINE]user: And what will happen with the missed payments?[NEWLINE]agent: This plan should help you add the missed mortgage payments and any related legal cost to your total loan balance.[NEWLINE][BOUNDARY][NEWLINE]user: I don't really have any financial good experience."}
{"id": "superseg_train_900", "dialogue": "user: Hello, and goof afternoon. Look, i'm not saying i'm having a problem, but i would like to know if there is some kind of help regarding mortgage payments for veterans?[NEWLINE]agent: Have you fallen behind your mortgage payments?[NEWLINE]user: Well, yeah, i've some delay.[NEWLINE]agent: O.k, do not worry. As you may know, you can suffer a foreclosure, meaning the bank could take your home. In that regard, our VA loan technicians can help you avoid this.[NEWLINE][BOUNDARY][NEWLINE]user: That's so helpful. Lets say i get a VA backed- loan. What could happen there?[NEWLINE]agent: If you get one of those, you can request to us to assign you a VA Loan Technician who will offer you financial counseling and will help you deal with your servicer or work directly.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, but that's only in the event of that, right?. In any case, going back to the earlier matter, what could happen if i have trouble to pay my mortgage?[NEWLINE]agent: Do you think you can be even more late with your payments?[NEWLINE]user: Yeah, i think so.[NEWLINE]agent: Well, if you think that, then contact your loan servicer right away. The sooner the better.[NEWLINE][BOUNDARY][NEWLINE]user: What about if i already missed some?"}
{"id": "superseg_train_901", "dialogue": "user: Hello. I am trying to get help to prevent my mortgage from foreclosing.[NEWLINE]agent: Are you current with your payments?[NEWLINE]user: No. I have fallen on hard times.[NEWLINE][BOUNDARY][NEWLINE]user: Are you able to help even though I have missed a payment or two?[NEWLINE]agent: We can try to help. We have a plan to help you get back on your feet.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have people who can help prevent them from taking my house?[NEWLINE]agent: We have some agents that specialize in helping.[NEWLINE][BOUNDARY][NEWLINE]user: How do I cover old payments when I also have current bills to pay?[NEWLINE]agent: We have a plan that can help you stay on top of your current payments while also addressing missed payments.[NEWLINE]user: Someone mentioned a short sale. What is that?"}
{"id": "superseg_train_902", "dialogue": "user: Does va help to avoid mortgage foreclosure[NEWLINE]agent: are you behind on mortgae payments?[NEWLINE]user: not yet but i most likely will[NEWLINE][BOUNDARY][NEWLINE]user: can I get Va counseling[NEWLINE]agent:  If you re a Veteran or the surviving spouse of a Veteran  we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan[NEWLINE]user: yes okay[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: how do I avoid mortgage closure[NEWLINE]agent:  [3] your mortgage servicer the company that handles collecting the money for your lender can take your house to[NEWLINE][BOUNDARY][NEWLINE]user: get a Deed in lieu of foreclosure[NEWLINE]agent: There are 6 general ways you can try to avoid a foreclosure : Repayment plan[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I m having trouble paying my mortgage?"}
{"id": "superseg_train_903", "dialogue": "user: I need help with a mortgage foreclosure and whatever is going on[NEWLINE]agent: Did you fall behind on your mortgage payments?[NEWLINE]user: yes[NEWLINE]agent: Okay. Your mortgage servicer, the company that handles collecting the money for your lender can take your house to cover the money owed. This process is called foreclosure.[NEWLINE][BOUNDARY][NEWLINE]user: I did miss some payments so now what?[NEWLINE]agent: We have a repayment plan that lets you go back to making your regular payments with an added amount each month to cover the ones you have missed.[NEWLINE][BOUNDARY][NEWLINE]user: what if there are more late payments from me?[NEWLINE]agent: You should contact your loan servicer right away.  Don't wait so they can help you find a solution soon.[NEWLINE][BOUNDARY][NEWLINE]user: and is there a way to avoid foreclosure?, because I was told I could sign my house over or at least that is what I understood[NEWLINE]agent: You might be talking about Deed in lieu of foreclosure, this plan lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE]user: can I call when I have more time so you can help me find a way out of this?"}
{"id": "superseg_train_904", "dialogue": "user: how does the VA help to avoid mortgage foreclosure[NEWLINE]agent: Are you behind on your mortgage payments?[NEWLINE]user: yes[NEWLINE]agent: If you fall far behind on your mortgage payments,  your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed[NEWLINE][BOUNDARY][NEWLINE]user:  What should I do if I m having trouble paying my mortgage?[NEWLINE]agent: please contact a VA Loan Technician at 1 - 877 - 827 - 3702[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid foreclosure?[NEWLINE]agent: If you ve missed a few mortgage payments,this plan lets you go back to making your regular payments, with an added amount each month to cover the ones you ve missed[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I m having trouble paying my mortgage?[NEWLINE]agent: contact your loan servicer right away[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA financial counseling to help avoid foreclosure?[NEWLINE]agent: If you re a Veteran or the surviving spouse of a Veteran we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan"}
{"id": "superseg_train_905", "dialogue": "user: I urgently need help to avoid mortgage foreclosure.[NEWLINE]agent: Did you fall far behind on your mortgage payments?[NEWLINE]user: Yes, you could say so. I'm in real trouble now![NEWLINE]agent: In that case your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed. This process is called foreclosure. Our VA loan technicians can help you avoid foreclosure and keep your house.[NEWLINE][BOUNDARY][NEWLINE]user: Really!? That'd be great, I don't want to end up homeless. How can I avoid the foreclosure?[NEWLINE]agent: A deed in lieu of foreclosure lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a Veteran? I mean, I served this country, now you can do something for me and help me with this foreclosure.[NEWLINE]agent: If you're a Veteran we'll provide financial counseling even if your loan isn't a VA direct or VA-backed loan.[NEWLINE][BOUNDARY][NEWLINE]user: That's a start. So how can I avoid foreclosure?[NEWLINE]agent: Well, there are 6 general ways you can try to avoid a foreclosure.[NEWLINE]user: And what are those ways?[NEWLINE]agent: I can tell you all about those 6 general ways to avoid a foreclosure.[NEWLINE][BOUNDARY][NEWLINE]user: Hold on. Just tell me what to do here if I can't pay my mortgage.[NEWLINE]agent: In that case you should contact your loan servicer right away. The sooner you contact them, the sooner they can help you find a solution.[NEWLINE][BOUNDARY][NEWLINE]user: Look, son. I have a VA direct loan and it's more than 60 days past due. They aren't going to help. What the heck should I do?"}
{"id": "superseg_train_906", "dialogue": "user: I need to know if I can get some information on VA disability compensation, please.[NEWLINE]agent: VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse.  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking to get VA disability pay?[NEWLINE]user: Yes, I am looking to get VA disability pay?[NEWLINE]agent: You can get some information about receiving VA disability compensation pay, managing your VA disability benefits and other information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a claim?[NEWLINE]agent: You can find how to prepare and file a claim for disability compensation online, by phone, or by mail.[NEWLINE]user: Where do I find information after my claim has been filed?[NEWLINE][BOUNDARY][NEWLINE]user: You can connect with a Veterans Service Organization or accredited Veterans representative for help applying for benefits.[NEWLINE]agent: What should I do after I get my rating?[NEWLINE][BOUNDARY][NEWLINE]user: What other VA benefits and services are available?[NEWLINE]agent: There are also housing grants.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a program to get a faster decision by submitting evidence along with my claim?"}
{"id": "superseg_train_907", "dialogue": "user: I'm here for VA disability benefits[NEWLINE]agent: We can help you find out if you are eligible for VA disability benefits.[NEWLINE]agent: Would you like to find out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree?[NEWLINE]user: no[NEWLINE]agent: Would you like to know more about preparing and filing a claim for disability compensation?[NEWLINE]user: no[NEWLINE]agent: Would you like to find out if you are eligible for VA disability benefits?[NEWLINE]user: yes I would[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me like what VA compensation is?[NEWLINE]agent: VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service. We can help you find out how to apply for and manage the Veterans disability benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: and you can help me if I was married to a vet?"}
{"id": "superseg_train_908", "dialogue": "user: What can you tell me about VA disability compensation?[NEWLINE]agent:  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse.  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to find out how to apply for and manage the veterans benefits you've earned?[NEWLINE]user: yes[NEWLINE]agent: I can assist you with how to Get VA disability compensation paysManage your Veterans disability benefitsand provide you More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out if I am eligible?[NEWLINE]agent: I can assist with that.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions may qualify?[NEWLINE]agent: You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: How can I manage my benefits?[NEWLINE]agent: You can Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number for hearing loss?"}
{"id": "superseg_train_909", "dialogue": "user: Hello, sir or ma'am. I came here to find more information, perhaps you can help me.[NEWLINE]agent: Of course. On our page you can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: No, I am well informed about that.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability compensation? This is something that affects and interests me.[NEWLINE]agent: The VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But what if I need more aid than I'm currently receiving?[NEWLINE]agent: We can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. Do you also have some additional info about this exam? That claim exam.[NEWLINE]agent: Of course. We can find out why you might need a claim exam, how to schedule and prepare for your appointment, and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: Now we're talking. Can you also tell me how to add my wife to my disability benefits?[NEWLINE]agent: Yes. We can help you find out how and when to add a dependent spouse, child, or parent to your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Then please do that. Also, what else can you tell me about the disability benefits you just mentioned?"}
{"id": "superseg_train_910", "dialogue": "user: I would like to get my hands on some VA disability rating resources and other information[NEWLINE]agent: We have information about VA disability ratings. You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: yes, anything about housing benefits[NEWLINE]agent: We have Disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have info about the claim exam?[NEWLINE]agent: Yes, VA claim exam C&P exam. You can find out why you might need a claim exam, how to schedule and prepare for your appointment,and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: and what can I do with the claims program?[NEWLINE]agent: The Fully Developed Claims program is used to get a faster decision by submitting evidence along with your claim.[NEWLINE][BOUNDARY][NEWLINE]user: does the benefits admin have any social media?[NEWLINE]agent: Yes we do. You can follow us at Veterans Benefits Administration Facebook, Veterans Benefits Administration Instagram, or Veterans Benefits Administration Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: and that is all I think, can you give me the disability ratings info again?"}
{"id": "superseg_train_911", "dialogue": "user: how can I get VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: do you need to know what page to llok on>?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]user: How do you Get VA disability compensation (pay[NEWLINE]agent:  EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition[NEWLINE][BOUNDARY][NEWLINE]user: can I  Managemy Veterans disability benefits[NEWLINE]agent: Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get More information and resources[NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: Where do i get updates"}
{"id": "superseg_train_912", "dialogue": "user: what is VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what is the Fully Developed Claims program[NEWLINE]agent: Use this program to get a faster decision by submitting evidence along with your claim.[NEWLINE][BOUNDARY][NEWLINE]user: how do I Manage my Veterans disability benefits[NEWLINE]agent: Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors[NEWLINE][BOUNDARY][NEWLINE]user: What Other VA benefits and services are there?[NEWLINE]agent: Use this program to get a faster decision by submitting evidence along with your claim[NEWLINE][BOUNDARY][NEWLINE]user: how do I add a dependant?"}
{"id": "superseg_train_913", "dialogue": "user: Can I get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: What Other VA benefits and services are there?[NEWLINE]user: nevermind thank you[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information and resources?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]user: How do I g Get VA disability compensation (pay)[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: HOw can I  Manage my Veterans disability benefits[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam,[NEWLINE]user: I need help filing a claim.[NEWLINE]agent: Get help filing a claimConnect with a Veterans Service Organization VSO or accredited Veterans representative for help applying for benefits[NEWLINE]user: Do I need to schedule an appointment?[NEWLINE]agent: click here how to schedule and prepare for your appointment[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the decision?"}
{"id": "superseg_train_914", "dialogue": "user: I need to see more information\u00a0than I was originally given\u00a0about the ratings system for VA Disabilty.[NEWLINE]agent: You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes I would.[NEWLINE]agent: I can tell you how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere that I can sign up for additional information and updates?[NEWLINE]agent: Yes it is possible to sign up for Veterans benefits email updates.[NEWLINE][BOUNDARY][NEWLINE]user: I've heard about an exam during the benefits appointment, what's that about?[NEWLINE]agent: There's information about why you might need a claim exam and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a number to call for additional information?[NEWLINE]agent: The numbers available are the following:VA benefits hotline: 800 - 827 - 1000eBenefits technical support: 800 - 983 - 0937Call MyVA311 for help: 844 - 698 - 2311[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about removing a dependent from my claim?"}
{"id": "superseg_train_915", "dialogue": "user: I wanted to know what happens if my military records were damaged during that fire you had[NEWLINE]agent: Did you want to know how the VA reconstructs your records?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to get a copy of your records?[NEWLINE]user: yes, I need them[NEWLINE]agent: Are you filing a VA disability compensation claim?[NEWLINE]user: no I'm not[NEWLINE][BOUNDARY][NEWLINE]user: so how do you get them together if I need them but they were burned?[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have. With the information we provide, the NPRC searches for documents that may help to reconstruct your records. They may also reach out to other government agencies to put your records together.[NEWLINE][BOUNDARY][NEWLINE]user: so how do I get this all started so I can get my records?"}
{"id": "superseg_train_916", "dialogue": "user: Why did the military records need to be reconstructed?[NEWLINE]agent: In 1973 a fire at the National Personnel Records Center or NPRC in St. Louis, Missouri, destroyed the records held for our Veterans who were discharged from the Army and Air Force.[NEWLINE][BOUNDARY][NEWLINE]agent: Were your records destroyed in the 1973 NPRC fire?[NEWLINE]user: No, I am not sure if they were.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I need records to filing a VA disability compensation claim?[NEWLINE]agent: You will need to follow some steps to get your records.[NEWLINE][BOUNDARY][NEWLINE]user: How does the VA go about reconstructing my records?[NEWLINE]agent: We can submit a specific request to the NPRC for any more service records they may have or can find for you.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my records were destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]agent: You can learn more about the 1973 NPRC fire and find out.[NEWLINE][BOUNDARY][NEWLINE]user: How can I submit my disability compensation claim and any supporting documents?[NEWLINE]agent: There are many options to file your claim such as online, by mail, in person, or with the help of a trained professional.[NEWLINE]agent: Do you need to file a claim involving the reconstruction of records?"}
{"id": "superseg_train_917", "dialogue": "user: I need to reconstruct my records.[NEWLINE]agent: Do you need to know how the VA does it?[NEWLINE]user: No I don't think so[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need records to support a VA disabioloity ompensation claim?[NEWLINE]user: No not disability[NEWLINE][BOUNDARY][NEWLINE]user: How about recontructing records destroyed in NPRC fire?[NEWLINE]agent:  In 1973, a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time. Find out if your records may have been destroyed in this fire, and how to reconstruct your records to support a VA disability compensation claim.[NEWLINE][BOUNDARY][NEWLINE]user: What need to be done?[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have or can find for you.[NEWLINE]user: So they do the work?"}
{"id": "superseg_train_918", "dialogue": "user: How my records are reconstructing?[NEWLINE]agent: Do you want VA reconstruct your records?[NEWLINE]user: Not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to get your records?[NEWLINE]user: Yes, I need them.[NEWLINE]agent: Are you filing a VA disability compensation claim?[NEWLINE]user: No at all[NEWLINE][BOUNDARY][NEWLINE]user: How should I to submit?[NEWLINE]agent: You can file your claim online, mail, in person orwith the help of a trained professional.[NEWLINE]user: How do I claim something related to the reconstruction of records?[NEWLINE]agent: Please,  you must to work with a professional, such as an accredited attorney, claims agent or Veterans Service Officer (VSO)[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I'm filing a VA disability compensation claim?"}
{"id": "superseg_train_919", "dialogue": "user: Hi. I am trying to see if my military records survived the NPRC fire.[NEWLINE]agent: Well, if they were, we may be able to help create them again.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if they were actually destroyed?[NEWLINE]user: I am not positive, but I think they were.[NEWLINE]agent: If you were discharged between November 1, 1912 and January 1, 1960, there is a good chance they were destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me rebuild my records?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the VA to help?[NEWLINE]user: I may need you to help, but I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the records to help with disability claims?[NEWLINE]user: Yes, can you help with that?[NEWLINE]agent: Have you completed the VA disability claim form yet?"}
{"id": "superseg_train_920", "dialogue": "user: I want to know about the fire you had and what to do if my military records are gone[NEWLINE]agent: In 1973,a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time.You can find out if your records may have been destroyed in this fire, and how to reconstruct your records to support a VA disability compensation claim.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your records were destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]user: yes, I was in the Army and I think they are gone but not sure.[NEWLINE]agent: Your records may have been destroyed in the fire if you were discharged from the Army between November 1, 1912, and January 1, 1960.The fire destroyed 80% of the records held for Veterans discharged from the Army during this time period.[NEWLINE][BOUNDARY][NEWLINE]user: How will you reconstruct my records if I need them for a claim?[NEWLINE]agent: We start by submitting a specific request to the NPRC for any additional service records they may have or can find for you.[NEWLINE]user: So you do a search at the other Army offices?[NEWLINE]agent: the NPRC searches for documents that may help to reconstruct your records.They may also reach out to other government agencies.[NEWLINE][BOUNDARY][NEWLINE]user: are you doing all records again or do I have to ask for them so you get them?[NEWLINE]agent: You will need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055. We 'll use this form as our request to the NPRC to reconstruct your records.[NEWLINE][BOUNDARY][NEWLINE]user: and the NPRC records which may not be complete will help with my claim?[NEWLINE]agent: We 'll also look at other records or documents called supplemental records to help decide your claim.You can provide these records or ask us to help you find them.[NEWLINE]user: what if I have documents that can help with my claim?"}
{"id": "superseg_train_921", "dialogue": "user: How do I go about Reconstructing my records[NEWLINE]agent: are you asking/wanting to know How does VA reconstruct your  records?[NEWLINE]user: yes[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE]user: what do you provide?[NEWLINE]agent:  We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?[NEWLINE]agent: are you filing a VA disability compensation claim[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_922", "dialogue": "user: How do i Reconstruct military records destroyed in NPRC fire[NEWLINE]agent:  In 1973 a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time[NEWLINE][BOUNDARY][NEWLINE]user: Were my records destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]agent: Your records may have been destroyed in the fire if you were discharged from either :s  The Army between November 1, 1912, and January 1, 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period[NEWLINE][BOUNDARY][NEWLINE]user: How do they go about Reconstructing your records[NEWLINE][BOUNDARY][NEWLINE]agent: did your records need reconstructed?[NEWLINE]user: not so, i dont think so[NEWLINE][BOUNDARY][NEWLINE]agent:  How can I get the records I need to support my VA disability compensation claim?[NEWLINE]user: oh ok no thanks[NEWLINE][BOUNDARY][NEWLINE]user: How do I  Gather or request other records or documents[NEWLINE]agent: Please send us any of these documents you may have[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_923", "dialogue": "user: can you give me details of How we determine combined VA disability ratings[NEWLINE]agent: you have more than one disability[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How we use the combined ratings table[NEWLINE]agent: we look for your highest rating in the left column of the combined ratings table, and the next highest rating in the top row of the combined ratings table[NEWLINE][BOUNDARY][NEWLINE]user: how to get the grades?[NEWLINE]agent: YouTube Compensation 101[NEWLINE]user: What is disability compensation?[NEWLINE]agent: YouTube Compensation 101[NEWLINE][BOUNDARY][NEWLINE]user: give me an example"}
{"id": "superseg_train_924", "dialogue": "user: Hello. I'm looking for information.[NEWLINE]agent: If you need some extra information, you can watch our videos to learn how VA disability, ratings and compensations works.[NEWLINE]agent: You can start by 'Compensation 101: How did I get this rating?'[NEWLINE]user: Wondeful, thanks. But where can I get this video?[NEWLINE]agent: You can search it on youtube by the name of Compensation 101[NEWLINE]user: What happens if I got any kind of doubt?[NEWLINE]agent: If you have any question or comments about the videos, oplease call us at 877-827-1000. We'll be there for you monday through friday, 8a.m. to 9p.m.ET[NEWLINE][BOUNDARY][NEWLINE]user: But can you tell me something of how the rating system works?[NEWLINE]agent: Yes. You need to look at your highest disability rating or highest combinated and your next lowest rating.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any material about explanatory about the compensation by disability?[NEWLINE]agent: Yes, of course. You can look for compensation 101 at Youtube, with the name of what is disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: But how do you rate someone?"}
{"id": "superseg_train_925", "dialogue": "user: I need information about VA disability ratings.[NEWLINE]agent: We have videos to learn more about how VA disability ratings and compensation work[NEWLINE]agent: Do you need to learn how you got the rating?[NEWLINE]user: no[NEWLINE]agent: Do you need information on what disability compensation is?[NEWLINE]user: no[NEWLINE]agent: Do you need information on service connection?[NEWLINE]user: yes[NEWLINE]agent: Great I can help you locate the video on youtube.[NEWLINE][BOUNDARY][NEWLINE]user: What is a disability rating?[NEWLINE]agent: We assign you a disability rating based on the severity of your disability.We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: what if I need help understanding my benefits?"}
{"id": "superseg_train_926", "dialogue": "user: I wanted to learn more about my VA disability rating[NEWLINE]agent: We can help you learn about VA disability ratings and how we assign your rating.[NEWLINE]user: Can you help with my ratings because I have two disabilities and want to know more about how you do it?[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with a scenario where I would have three disabilities?[NEWLINE]agent: Look at the example on the combined ratings table, which I can link you to if you need it. If we added a third disability rated at 10 % disabling to our example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet. In the example, that number would be 69.[NEWLINE][BOUNDARY][NEWLINE]user: what do you do first to calculate my combined rating?[NEWLINE]agent: We start by putting your disability ratings in order, from highest to lowest percentage[NEWLINE]agent: Do you want me to give you an example?[NEWLINE]user: yes[NEWLINE]agent: Okay, If you had 2 disabilities rated as 50 % disabling and 30 % disabling we would rank them in this order : 50 %, then 30 %[NEWLINE][BOUNDARY][NEWLINE]user: I got it, but what is a disability rating really?[NEWLINE]agent: We assign you a disability rating based on the severity of your disability.  We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.\u00a0We then use your rating to determine your disability compensation rate, so we can calculate how much money you will receive from us each month.\u00a0We also use your disability rating to help determine your eligibility for other benefits.[NEWLINE][BOUNDARY][NEWLINE]user: and on that 3 disabilities question I asked, what would you round it to?[NEWLINE]agent: We would then round this number up to 70 %, the rounding stays the same[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on disability compensation I can look at?"}
{"id": "superseg_train_927", "dialogue": "user: Va ratitings are what?[NEWLINE]agent:  Learn about VA disability ratings and how we assign your rating[NEWLINE]user: what if I have more than one service?[NEWLINE][BOUNDARY][NEWLINE]user:  How do we use the combined ratings table[NEWLINE]agent: In our example This would be 65[NEWLINE][BOUNDARY][NEWLINE]user: What is a disability rating?[NEWLINE]agent: We assign you a disability rating based on the severity of your disability.   [7] We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.   [8] We then use your disability rating to determine your disability compensation rate, so we can calculate how much money you ll receive from us each month.[NEWLINE][BOUNDARY][NEWLINE]user: what if we have disabilities?[NEWLINE]agent: If you have 2 disabilitiesWe round that combined value to the nearest 10 % to find your combined disability rating[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more than one disability?"}
{"id": "superseg_train_928", "dialogue": "user: I was wondering how the disability ratings are determined. Can you explain this to me?[NEWLINE]agent: Gladly. Do you have more than one disability?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, can you tell me what that rating is based on please?[NEWLINE]agent: Of course. We base your rating on the evidence you give us like a doctor's report or medical test results and the results of your VA claim exam also called a compensation and pension, or C&P, exam, if we determine you need this exam.[NEWLINE][BOUNDARY][NEWLINE]user: What if I had more than 2 disabilities?[NEWLINE]agent: If you have more than 2 disabilities, we repeat the process for each additional disability.[NEWLINE]user: I see. What about 3 disabilities?[NEWLINE]agent: If we added a third disability rated at 10 % disabling to our original example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds complicated. What would my combined disability rating be, for example, if I had  2 disabilities?"}
{"id": "superseg_train_929", "dialogue": "user: Hey there, I would like to know more about your disability ratings.[NEWLINE]agent: Of course. On our website you can learn about VA disability ratings and how we assign your rating.[NEWLINE]agent: Do you have more than one service-connected condition?[NEWLINE]user: No, I don't. And that is not the reason why I wanted to know about the disability ratings.[NEWLINE]user: But like you said before, you can tell me more about disability ratings, right?[NEWLINE]agent: Of course. I can tell you more about VA disability ratings and how we assign your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how we assign VA disability ratings then?[NEWLINE]user: No, not about the ratings themself.[NEWLINE][BOUNDARY][NEWLINE]agent: I understand. Would you like to know how we determine the VA disability ratings then?[NEWLINE]user: Yes. As a matter of fact, I do.[NEWLINE]agent: May I ask if you have more than one disability then?"}
{"id": "superseg_train_930", "dialogue": "user: Can you tell me about the disability ratings[NEWLINE]agent: yes, we can help you learn about VA disability ratings and how we assign your rating[NEWLINE]agent: Do you have more than one service-connected condition?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what a disability rating is?[NEWLINE]agent: You are assigned a disability rating based on the severity of your disability. We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.We then use your disability rating to determine your disability compensation rate, so we can calculate how much money you will receive from us each month.[NEWLINE][BOUNDARY][NEWLINE]user: If we have two disabilities does the most severe one determine our rating?[NEWLINE]agent: If you have 2 disabilities we will round that combined value to the nearest 10 % to find your combined disability rating. We round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE]user: so if I get something ending in a 4 it would go down?[NEWLINE]agent: In our example your combined disability rating would be 70 %  after it was rounded from 74..[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything I can look at for more info, like videos that explain things?"}
{"id": "superseg_train_931", "dialogue": "user: Is their a specific way you determine combined VA disability ratings?[NEWLINE]agent: Do you have more than one disability?[NEWLINE]user: No I do not have more than one disability.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any tips to help me figure the rating out?[NEWLINE]agent: Yes, look for your highest disability rating in the left column and your lowest rating in the top column and your combined rating is the number where the two intersect, rounded to the nearest 10%.[NEWLINE][BOUNDARY][NEWLINE]user: In step 4 how do you figure out the combined disability rating?[NEWLINE]agent: We will round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE][BOUNDARY][NEWLINE]user: What do you base my ratings on if I had a disability before I entered the service and the service made it worse?[NEWLINE]agent: We essentially base your monthly compensation on the level of aggravation or how much worse your preservice disability got after your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain disability compensation to me?"}
{"id": "superseg_train_932", "dialogue": "user: can you give me details of Health care for spouses, dependents, and family caregivers[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child, or family caregiver of a veteran or service member?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: can I qualify for the TRICARE program[NEWLINE]agent: must meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of The Camp Lejeune Family Member Program[NEWLINE]agent:  you may have had contact with contaminants in the drinking water there. Scientific and medical evidence has shown an association between exposure to these contaminants and the development of certain diseases later on[NEWLINE][BOUNDARY][NEWLINE]user: if i am a member?"}
{"id": "superseg_train_933", "dialogue": "user: can you give me details of Health care for spouses, dependents, and family caregivers[NEWLINE]agent:  you re the spouse, surviving spouse, dependent child, or family caregiver of a Veteran or service member?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: what are the pharmacy benefits[NEWLINE]agent: want to know if you qualify for CHAMPVA or the spina bifida programs or for children of Vietnam veterans women[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: you re the biological child of a Korean or Vietnam War Veteran and you ve been diagnosed with spina bifida?[NEWLINE]user: yes"}
{"id": "superseg_train_934", "dialogue": "user: Hello. I want to know about the health care for family.[NEWLINE]agent: The VA health care also cover spouse, survivor spouse, dependent child or family caregiver of any veteran or service member.[NEWLINE]user: Alright, thanks. That's a good information. Just with be a veteran I can get access to the that health care?[NEWLINE]agent: That's right, you may qualify for health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with children of women veterans?[NEWLINE]agent: You can receive benefits if you are the biological child of a woman vietnam war veteran and have been diagnosed with certain birth defects.[NEWLINE]user: I think I have those conditions.[NEWLINE]agent: In that case you may qualify for a VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of help do you bring?[NEWLINE]agent: The tricare provide comprehensive health coverage, with health plans, prescription medicines, dental plans and programs for people with special needs.[NEWLINE][BOUNDARY][NEWLINE]user: And there is any other way to apply for a health care benefit?"}
{"id": "superseg_train_935", "dialogue": "user: Hi there, good morning. I'm looking fr information about benefits for related family, please.[NEWLINE]agent: Are you one of the following: spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?[NEWLINE]user: Yeah, that's correct, i am.[NEWLINE]agent: Good. Then you may qualify for health care benefits, In certain cases, you even may qualify for a service related disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a program for children of woman who served on Vietnam?[NEWLINE]agent: Sure. Are you biological child of one of these women?[NEWLINE]user: No, i'm not.[NEWLINE][BOUNDARY][NEWLINE]user: <zCan i qualify for the tricare program?[NEWLINE]agent: Yeah, you may qualify for that program.[NEWLINE][BOUNDARY][NEWLINE]user: What about the camp lejeune program?"}
{"id": "superseg_train_936", "dialogue": "user: Hey there, good afternoon. I wanted to know if you have some kind of benefits for veteran's family members?[NEWLINE]agent: Are you a spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?[NEWLINE]user: Yeah, i am.[NEWLINE]agent: Great. Then you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: I see. That's very helpful. Say, the other day i heard about something called Tricare, could you tell me more?[NEWLINE]agent: Sure. Tricare provides comprehensive health coverage, including health plans, prescription medicines, dental plans and programs for people with special needs. This program is managed by DOD's Health agency.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, looks like a very complete program. Say, i remembered that a friend of mine has a child with something about its spine, i think it's called somthing bifida, sorry, do you know if he can get help for the child?[NEWLINE]agent: You mean Spina Bifida. And yes, if your friend is a Vietnam War Veteran, He may qualify for disability benefits for his child, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great, i'll make sure he knows about this. Could you tell me what i have to be in order to qualify for Tricare?[NEWLINE]agent: Well, you may qualify if you're the family member of an active-duty, retired or deceased service member, National Guard soldier, reservist or medal of honor recipient.[NEWLINE][BOUNDARY][NEWLINE]user: I heard something about a camp lejeune?"}
{"id": "superseg_train_937", "dialogue": "user: Hi, Can you tell me who is eligible for health care benefits?[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member?[NEWLINE]user: Yes I am.[NEWLINE]agent: As a spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member you may qualify for health care benefits. In certain cases you may also qualify for health care benefits due to a disability related to your Veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: Would I also qualify under the Program of Comprehensive Assistance for a Family Caregiver?[NEWLINE]agent: Yes, if you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers.[NEWLINE]user: I fall into that category, how do I apply for these benefits?[NEWLINE]agent: Contact the VA and they will give you further information about applying for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are pharmacy expenses covered by any VA program?[NEWLINE]agent: Yes, if you qualify, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what the TRICARE program is?[NEWLINE]agent: TRICARE provides comprehensive health coverage. You may qualify for the TRICARE program if you are the family member of an active duty, retired, or deceased service member, National Guard Soldier, Reservist, or Medal of Honor recipient.[NEWLINE]user: I am the family member of a retired service member."}
{"id": "superseg_train_938", "dialogue": "user: need help with VA health care benefits[NEWLINE]agent: Are you the\u00a0spouse, surviving spouse, dependent child, or family caregiver\u00a0of a Veteran or service member?[NEWLINE]user: I'm the wife of a veteran[NEWLINE]agent: You might be eligible for health care benefits. You may also qualify for health care benefits due to a disability related to your husband\u2019s service.[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on  the spina bifida program?[NEWLINE]agent: If you are the biological child of a Korean or Vietnam War Veteran and you have been diagnosed with spina bifida, you may qualify for disability benefits, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: do you also offer help for a relative that took care of a veteran?[NEWLINE]agent: If you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you could be eligible for health care benefits through the Program of Comprehensive Assistance for Family Caregivers.    We can help you find out if you qualify for this program and how to apply[NEWLINE]user: what help would they get?[NEWLINE]agent:  They may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers[NEWLINE][BOUNDARY][NEWLINE]user: I also need info on the Camp Lejeune program do you have anything?[NEWLINE]agent: If you lived there during a certain time you may have had contact with contaminants in the drinking water there.  Evidence has shown an association between exposure to these contaminants and the development of certain diseases later on. You might be eligible for benefits if you developed a disease from your time there[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything else?"}
{"id": "superseg_train_939", "dialogue": "user: I would like some information about health care for spouses, dependents, and family caregivers.[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child, or family caregiver of a Veteran?[NEWLINE]user: None of those apply to me.[NEWLINE][BOUNDARY][NEWLINE]user: I am a biological child of a woman Vietnam War Veteran and have birth defects, can I get Health care benefits?[NEWLINE]agent: Then you may qualify for VA health care benefits which help pay for services needed to treat your covered birth defect and related medical conditions.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?[NEWLINE]agent: You may be able to get health insurance through Civilian Health and Medical Program of the Department of Veterans Affairs or CHAMPVA; which will cover the cost of some of the health care services and supplies.[NEWLINE]user: Will it cover all the costs of the health care services and supplies I need?[NEWLINE]agent: it will cover some of the costs of the health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Camp Lejeune Family Member Program?"}
{"id": "superseg_train_940", "dialogue": "user: What happens after I apply for health care benefits?[NEWLINE]agent: After you have applied for VA health care, we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE]user: I am not a veteran, but am trying to get information for my husband.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if he only wants his VA health care for a short amount of time to deal with one issue with one doctor and then does not desire to keep the benefit?[NEWLINE]agent: You always have the right to appeal our decision at any time.[NEWLINE]user: Who else can I go to with any questions on my husband's health care benefit?[NEWLINE]agent: You can contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.  You can also seek help from the emergency room.[NEWLINE]user: What else will he have the ability to do once he is signed up?[NEWLINE]agent: He can manage his VA health and benefits online, refill prescriptions, send secure messages to health care providers and check the status of any disability or pension claims.[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after my husband's approval?[NEWLINE]agent: You will receive a Veteran's Health Handbook that you need to read.[NEWLINE][BOUNDARY][NEWLINE]user: What is the website that he could use?"}
{"id": "superseg_train_941", "dialogue": "user: What happens after I have applied for VA health care benefits?[NEWLINE]agent: After your application, we will send you a letter to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my Veterans Health Identification Card?[NEWLINE]agent: You can contact your local VA medical center and speak with the enrolment coordinator. This coordinator can help you arrange to have your picture taken for your new VHIC. You can, alternatively, request your VHIC at your next VA health care appointment[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to hear back after I apply for VA health care?[NEWLINE]agent: Has it been more than a week since you applied?[NEWLINE]user: No, it hasn't[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need help accessing VA services?[NEWLINE]agent: You can contact our toll free number at 877-222-8387, Monday through Friday from 8.00 a.m. to 8.00 p.m. ET[NEWLINE]user: Can I cancel my enrolment in VA healthcare at any stage?[NEWLINE]agent: You can cancel your enrolment but this may impact your health care coverage requirements under the Affordable Care Act, if you don't have other health care[NEWLINE]user: What can I do if I disagree with a decision that is made on my VA healthcare application?"}
{"id": "superseg_train_942", "dialogue": "user: Hi, What is the procedure after I apply for VA health care benefits?[NEWLINE]agent: After your application, we will send you a letter outlining the decision that has been made on your application[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I have re-signed up for VA health care?[NEWLINE]agent: In this instance, you can manage your VA health and any benefits online through VA.gov. You can also refill your prescription, send messages securely to your health care team and even check the status of any disability or pension claim[NEWLINE][BOUNDARY][NEWLINE]user: I didn't ask for a doctor's appointment when I applied, can this be done now?[NEWLINE]agent: We can organise this when we make your welcome call to you[NEWLINE]user: How do I know what benefits are covered by Veterans Health?[NEWLINE]agent: We will send you a Veterans Health Benefits Handbook by way of mail. This handbook will explain your specific health care benefits based on the group that you have been assigned to and cover off other useful information for you[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to hear back after I apply for VA health care?[NEWLINE]agent: Has it been over a week since you applied for VA  health care?[NEWLINE]user: Yes, it has been more than a week, maybe two"}
{"id": "superseg_train_943", "dialogue": "user: What happens after I apply for health care benefits for a Veteran?[NEWLINE]agent: After you have applied for VA health care, you will receive a letter in the mail to let you know if your application is approved and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: What will I do after you approve my application?[NEWLINE]agent: You will receive a welcome call from the VA welcoming you to the VA health care program.  They will also help you with scheduling your first doctor's appointment.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out about VA health care benefits, health care team, and where I go for care?[NEWLINE]agent: We will help you learn all about your VA health care coverage, health care team, and where to go for care.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get ahold of the Veteran's Health Benefits Handbook?[NEWLINE]agent: We will send the Handbook by mail and it will explain your specific health care benefits, how much copay, and other important information.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to hear about my application?[NEWLINE]agent: Has more than a week passed since your completed and turned in your application?[NEWLINE]user: Yes, it has been more than a week and haven't heard back."}
{"id": "superseg_train_944", "dialogue": "user: How do I apply for healthcare benfits?[NEWLINE]agent: After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user:  If you approve my application, what do I do next[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: I have other questions where can I get more information?[NEWLINE]agent: Contact your local VA medical center or clinic and ask for  The enrollment coordinator[NEWLINE]user: I want to know more about my VA benefits[NEWLINE]agent:  we can help Learn more about your VA health care coverage[NEWLINE]user: how do i find a va center near me?[NEWLINE]agent: you can google it[NEWLINE]agent: I have other questions..where do i go?[NEWLINE]user: If you re signed up for VA health care  you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a secure message to your health care teamCheck the status of a disability or pension claim[NEWLINE][BOUNDARY][NEWLINE]user: if I am approved what do I do next?"}
{"id": "superseg_train_945", "dialogue": "user: I applied for health care benefits and want to know what happens next[NEWLINE]agent: After you have applied for VA health care we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE][BOUNDARY][NEWLINE]user: okay and where can I go for answers if I have them?[NEWLINE]agent: Contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.[NEWLINE]user: okay, and they will tell me about benefits and where to go for services?[NEWLINE]agent: Yes we can help you learn more about your VA health care coverage[NEWLINE][BOUNDARY][NEWLINE]user: and can you tell me about that letter I have coming?[NEWLINE]agent: we'll help you find out when to expect your letter and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: okay but first help me with what to do if I get denied. Do you have info about how I appeal?[NEWLINE]agent: You can download our How Do I Appeal booklet PDF[NEWLINE]user: If I lose my coverage does it end abruptly and leave me hanging or can I appeal and you guys wait on stopping my benefits?[NEWLINE]agent: You will have 60 days after you receive our letter to make your case and during these 60 days you can continue to use your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: about when will I get something from you guys for my application since it's been over a week?[NEWLINE]agent: Has it been more than a week since you sent it in?"}
{"id": "superseg_train_946", "dialogue": "user: I applied for benefits and want some help[NEWLINE]agent: After you've applied for VA health care we'll send you a letter in the mail to let you know if your application has been approved.[NEWLINE]user: will you also call me to tell me if I was approved?[NEWLINE]agent: we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me find a VA health place near me?[NEWLINE]agent: Yes, we can help you find a VA health facility near you[NEWLINE][BOUNDARY][NEWLINE]user: but back to my application that is why I'm here.  how long will it take for you to get back to me? it has been about 9 days since I sent it in[NEWLINE]agent: If more than a week has passed since you gave us your application and you haven't heard back please don't apply again. Call our toll - free hotline at 877 - 222 - 8387.[NEWLINE][BOUNDARY][NEWLINE]user: do you have places I can go if I have other questions?[NEWLINE]agent: Yes, you can contact your local VA medical center or clinic and ask for the enrollment coordinator, or the urgent care clinic.[NEWLINE]agent: are you planning on going someplace to know more about your care?[NEWLINE]user: yes"}
{"id": "superseg_train_947", "dialogue": "user: what happens after After you apply for health care benefits[NEWLINE]agent:  After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user:  If you approve my application, what do I do next?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: what happens After you apply for health care benefits[NEWLINE]agent:  Contact your local VA medical center or clinic and ask for :s    The enrollment coordinator[NEWLINE]agent: do you have other questions?[NEWLINE]user:  If you want to know more about your VA health care benefits, your health care team, and where you ll go for care[NEWLINE][BOUNDARY][NEWLINE]user: If you approve my application, what do I do next?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE]user: Do I get a handbook?"}
{"id": "superseg_train_948", "dialogue": "user: I wanted to know what I needed to change the school I'm using my GI Bill on[NEWLINE]agent: You will need your Social Security number, VA file number, the new school you plan to attend, and some other information.[NEWLINE]agent: Are you the dependent of a Veteran or service member?[NEWLINE]user: no I'm a veteran[NEWLINE][BOUNDARY][NEWLINE]user: I have all that info you said I needed so how do I change my school?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. The form can be completed online.  I can give you a link to VA Form 22-1995[NEWLINE][BOUNDARY][NEWLINE]user: can I do it by mail?[NEWLINE]agent: Yes, just download VA Form 22-1995, fill it out, and send it in to the VA regional claims processing office that is in the same region as your school. I can give you a list of regional processing offices if you need it.[NEWLINE][BOUNDARY][NEWLINE]user: can someone help me so I don't make any mistakes?[NEWLINE]agent: If you need help you can work with a trained professional called an accredited representative to get help requesting a change to your benefits.  I can provide you with more information on  how to get help submitting your request[NEWLINE][BOUNDARY][NEWLINE]user: if I do it myself I just send it in to you guys?"}
{"id": "superseg_train_949", "dialogue": "user: I need help changing the school I'm using my GI Bill on[NEWLINE]agent: We can help you make GI Bill changes. You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to make changes to my benefits or do they happen automatically?[NEWLINE]agent: Yes, you need to request changes to your benefits when you make certain education changes.[NEWLINE][BOUNDARY][NEWLINE]user: ok and how do I request those changes?[NEWLINE][BOUNDARY][NEWLINE]agent: are you a Veteran or service member?[NEWLINE]user: I was in the Army[NEWLINE]agent: To request changes to your GI BIll you will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. You can complete the form online[NEWLINE][BOUNDARY][NEWLINE]user: and I request changes if I want to pursue a new plan or program?[NEWLINE]agent: Yes, you need to request changes if you are changing your educational, professional, or vocational goal[NEWLINE]user: ok,  so I request a change for my new school too?[NEWLINE]agent: Yes, if you are transferring to a different school you must request changes to your GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: what if I was a dependent, would I use the same form to make changes?"}
{"id": "superseg_train_950", "dialogue": "user: I am changing my university and I have to change my GI Bill info[NEWLINE]agent: Okay, we can help you learn about ways you can make GI Bill changes. Find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to do to make those changes or do I have to do it at all?[NEWLINE]agent: You will need to request changes to your benefits if you make certain changes to your education[NEWLINE][BOUNDARY][NEWLINE]user: and I need to do it or what happens?[NEWLINE]agent: We need to know about the changes so you can keep getting funding to help pay for your education or training[NEWLINE][BOUNDARY][NEWLINE]user: how do I make the changes?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: I'm in the Navy[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995. You can complete this form online[NEWLINE][BOUNDARY][NEWLINE]user: what form is used for dependents?[NEWLINE]agent: You will need to submit a Dependent\u2019s Request for Change of Program or Place of Training  VA Form 22-5495. You can complete this form online[NEWLINE][BOUNDARY][NEWLINE]user: so I do have to request a change to keep getting aid?"}
{"id": "superseg_train_951", "dialogue": "user: How do I change my GI Bill school or program?[NEWLINE]agent: You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits to keep getting funding.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to request changes to my GI Bill or other VA education benefits?[NEWLINE]user: Yes, I need to know what situations I need to request changes to my GI Bill.[NEWLINE]agent: You will need to request changes to your benefits if things change.[NEWLINE]user: When do I need to request changes?[NEWLINE]agent: When your schooling changes or changing professions.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a dependent of a Veteran or service member?[NEWLINE]agent: You will need to submit a Dependents Request for Change of Program or Place of Training VA Form 22-5495 online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to receive benefits while active duty?[NEWLINE]agent: n/a[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do with form when mailing?"}
{"id": "superseg_train_952", "dialogue": "user: Hello, I'm on the GI Bill and was wondering if you have information about changing something.[NEWLINE]agent: Yes we there is information available to help with this.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to change program do I need to make a request?[NEWLINE]agent: Yes if certain situations are applicable to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to show any of my wife's information as well?[NEWLINE]agent: You will be required to show that person's Social Security number or VA file numbers and also Basic service history information.[NEWLINE][BOUNDARY][NEWLINE]user: Besides doing this online can I mail in the information?[NEWLINE]agent: Yes you must download VA Form 22 - 1995 for Veterans and service members PDF and VA Form 22 - 5495 for dependents PDF.[NEWLINE][BOUNDARY][NEWLINE]user: What if I stopped going to school but have returned recently?[NEWLINE]agent: Yes you must inform GI Bill of this information.[NEWLINE][BOUNDARY][NEWLINE]user: What's the procedure for asking for changes to my benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: Yes I'm a veteran."}
{"id": "superseg_train_953", "dialogue": "user: how do I Changemy GI Bill school or program[NEWLINE]agent:  Find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]agent: In what situations do I need to request changes to my GI Bill or other VA education benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to change your Gi bill?[NEWLINE]user: not at this time[NEWLINE][BOUNDARY][NEWLINE]agent: What information do I need to complete my request?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know other ways to submit your request?[NEWLINE]user: yes please[NEWLINE]agent: Follow the steps below to submit your request by mail, in person, or with the help of a trained professional[NEWLINE][BOUNDARY][NEWLINE]user: are you changing your educational, professional, or vocational goal[NEWLINE]agent: ok[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to submit my request?"}
{"id": "superseg_train_954", "dialogue": "user: are you allowed to Change your GI Bill school or program[NEWLINE]agent: Learn about ways you can make GI Bill changes[NEWLINE][BOUNDARY][NEWLINE]user:  In what situations do I need to request changes to my GI Bill or other VA education benefits?[NEWLINE]agent:  You ll need to request changes to your benefits if any of the descriptions below are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to complete my request?[NEWLINE]agent: You ll also need basic information about your   Education or training plans and goals[NEWLINE][BOUNDARY][NEWLINE]user: how can I With the help of a trained professional[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help requesting a change to your benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I do it by mail?[NEWLINE]agent:  Fill out the form and mail it to the VA regional claims processing office that s in the same region as your school[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to complete my request?[NEWLINE]agent: You ll need your  Social Security numbers VA file numbers[NEWLINE]agent: Are you  the dependent of a Veteran or service member[NEWLINE]user: yes"}
{"id": "superseg_train_955", "dialogue": "user: What information would I need to change by GI bill?[NEWLINE]agent: You would need your Social Security number and your VA file number to complete your change.[NEWLINE]agent: Are you a dependent of a Veteran or service member?[NEWLINE]user: Yes I am a dependent of someone that is a Veteran.[NEWLINE]agent: Then, you will need to include that person's Social Security or VA file number and basic service history information along with your information.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a Veteran what do I need to do to make a change of program?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and you can complete the form online at this time.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to change my GI Bill school, what can I do?[NEWLINE]agent: We will help you with the information you need so you can keep getting funding.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to get this change finished?[NEWLINE]agent: All you need is basic information about your service history and education or training plans and goals.[NEWLINE][BOUNDARY][NEWLINE]user: What takes place if I am a dependent of a Veteran?"}
{"id": "superseg_train_956", "dialogue": "user: can you give me details of The Affordable Care Act  and your VA health care coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination. Find out what you need to know about the ACA and your health coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: Congress changed this part of the law for plans starting in 2019 and after. The individual shared responsibility payment no longer applies starting in plan year 2019 for which you ll file taxes in April 2020[NEWLINE][BOUNDARY][NEWLINE]user: Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?[NEWLINE]agent:  Your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the programs listed below[NEWLINE]agent: you were covered under one of these programs in 2018[NEWLINE]user: yes[NEWLINE]agent: you won t have to pay the fee when you file your 2018 taxes[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  you must have been enrolled in one of these programs[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_957", "dialogue": "user: Hi. I'm looking for information on my VA health care coverage.[NEWLINE]agent: No problem. The affordable care act was created to the health care cost and expand access to coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. then. Oh, i was wondering if that coverage is according to ACAs minimum essential coverage requirement?[NEWLINE]agent: Yes, it is. Our health coverage is designed to meet the minimum essential coverage requirements for 2018.[NEWLINE]agent: Were you signed up for one of the programs offered?[NEWLINE]user: No, i wasn't.[NEWLINE]user: In any case, could you tell me which are those programs you are talking about?[NEWLINE]agent: No problem. For example, you have the VA healthcare program.[NEWLINE]user: I see. That kind of information is always useful. So, if i'm enrolled in one of those, ma i have health coverage then?[NEWLINE]agent: That's correct. If you're in one of those programs, effectively you have coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Good, good. Oh, i heard the other day that you don't have to pay any penalties for not having health insurance anymore. Is that right?"}
{"id": "superseg_train_958", "dialogue": "user: Hello there. How are you doing? My name is John and I am looking for information on the affordable care act.[NEWLINE]agent: The Affordable Care Act (ACA), also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, that one. I wanted to know if my veterans health coverage qualifies me for ACA. Does it?[NEWLINE]agent: Yes, your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the listed programs.[NEWLINE]agent: Were you covered under one of these programs in 2018?[NEWLINE]user: Yes. According to the list on your official page I was.[NEWLINE]agent: In that case, you won't have to pay the fee when you file your 2018 taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Those are great news, indeed. I've also read about penalties and it said I won't have to pay one, is that correct?[NEWLINE]agent: Through the end of 2018, the ACA required all U.S. taxpayers to have health coverage that met a minimum standard called the minimum essential coverage requirement unless they qualified for an exemption due to certain life events, financial status, or other factors. This meant that if you had affordable health coverage options, but chose not to buy health insurance, you would have to pay a fee when filing your taxes.[NEWLINE]user: I see. So I don't have to pay a penalty as long as I fulfill those conditions, right?[NEWLINE]agent: Exactly. You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that.[NEWLINE]agent: Did you NOT have coverage or an exemption in 2018?[NEWLINE]user: Yes, I didn't have coverage."}
{"id": "superseg_train_959", "dialogue": "user: Good morning. I'm looking for information about what is the so called affordable care act and how is related to my VA health coverage. Could you help me on that?[NEWLINE]agent: My pleasure. That act, the ACA, is also known as the health care law. and was created to expand access to coverage, control health care costs and to improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, Very useful information there. That makes me wonder, The health coverage through VA does match ACA's minimum essential coverage requirements for this year?\u00a0 2018, i mean?[NEWLINE]agent: Nothing to worry about. This coverage do meets the minimum essential coverage requirement for 2018. That is, of course, if you were signed up for one of the programs which enlist this feature.[NEWLINE]agent: Were you under the coverage of one of these programs in 2018?[NEWLINE]user: Yes, i was under one.[NEWLINE]agent: That's good news for you then, because you won't have to pay the fee when you file your 2018 taxes.[NEWLINE]user: Pretty sweet. I'm pretty sure it is there but, is there any chance that CHAMPVA being one the programs?[NEWLINE]agent: It is, indeed. One of the programs is in fact the CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers.[NEWLINE][BOUNDARY][NEWLINE]user: What a good news, really good. Now, by any chance this law modify any of my VA health benefits?[NEWLINE]agent: Not at all. The ACA doesn't have any influence on your VA health benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great. In the other hand, you may know that sometimes you had to pay a penalty for not having health insurance. Do that still apply?"}
{"id": "superseg_train_960", "dialogue": "user: Hello there, I came here to learn more about my health care coverage.[NEWLINE]agent: Of course. The Affordable Care Act (ACA) also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to qualify for it?[NEWLINE]agent: You must have been enrolled in one of several programs to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: I guess you are talking about those that are also listed on your page. I understand. But something I've been wondering about is: do I still have to pay a penalty, even if I don't have a health insurance?[NEWLINE]agent: You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that.[NEWLINE]agent: Did you NOT have coverage or an exemption in 2018?[NEWLINE]user: No, I did have coverage in 2018.[NEWLINE][BOUNDARY][NEWLINE]user: Does the affordable care act affect my health benefits as a veteran?[NEWLINE]agent: No, the health care law doesn't change your VA health benefits or your out-of-pocket costs.[NEWLINE][BOUNDARY][NEWLINE]user: But if I was enrolled in your health care program, for example, I wouldn't have to pay a fee, right?"}
{"id": "superseg_train_961", "dialogue": "user: I want to know about the Affordable care act and VA coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination. Find out what you need to know about the ACA and your health coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I wanted to know if VA coverage is enough to not need that, is it?[NEWLINE]agent: There are VA programs that meet the minimum essential coverage requirement for 2018[NEWLINE]agent: Were you covered by VA in 2018?[NEWLINE]user: no[NEWLINE]user: wait, maybe but which ones are the programs that qualify for minimum coverage?[NEWLINE]agent: The VA health care program, The Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA, CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers, The Spina Bifida Health Care Benefits Program, or A Department of Defense TRICARE plan[NEWLINE][BOUNDARY][NEWLINE]user: but if I have VA coverage but no other insurance do I get a penalty?[NEWLINE]agent: No, You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that.[NEWLINE]agent: Did you have coverage or an exemption in 2018?"}
{"id": "superseg_train_962", "dialogue": "user: what is The Affordable Care Act (ACA) and your VA health care coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that[NEWLINE]agent: what  If I didn t have coverage or an exemption in 2018[NEWLINE]user:  you may still have to pay a fee when you file your 2018 taxes in April 2019.[NEWLINE]agent:  you may still have to pay a fee when you file your 2018 taxes in April 2019.[NEWLINE][BOUNDARY][NEWLINE]user: If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?[NEWLINE]agent: You may be able to get coverage through the Health Insurance Marketplace.[NEWLINE]user: If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?[NEWLINE]agent: Open enrollment for 2019 is over But you can still enroll or change plans if you have certain life changes or qualify for free or low - cost coverage through Medicaid or the Children s Health Insurance Program CHIP[NEWLINE][BOUNDARY][NEWLINE]user: Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?[NEWLINE]agent: you won t have to pay the fee when you file your 2018 taxes[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?"}
{"id": "superseg_train_963", "dialogue": "user: what is The Affordable Care Act (ACA) and your VA health care coverage?[NEWLINE]agent:  The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE]user: Does it improve health care quality?[NEWLINE]agent:  The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent:  You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that.[NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that[NEWLINE]agent: What if I do not have coverage or an exemption in 2018?[NEWLINE]user: ok thanks[NEWLINE]agent:  you may still have to pay a fee when you file your 2018 taxes in April 2019[NEWLINE][BOUNDARY][NEWLINE]user: If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?"}
{"id": "superseg_train_964", "dialogue": "user: can you give me details of VA disability compensation[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know other VA benefits and services[NEWLINE]user: yes[NEWLINE]agent: Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE]user: I need more information[NEWLINE]agent: Rehabilitaci\u00f3n vocacional y empleo Averig\u00fce si califica para recibir ayuda para explorar las opciones de empleo, cualquier capacitaci\u00f3n que pueda necesitar y otros servicios de rehabilitaci\u00f3n de VOC.[NEWLINE][BOUNDARY][NEWLINE]user: if I share my registration[NEWLINE]agent: Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors[NEWLINE]user: how do i see the payment history[NEWLINE]agent: View your VA disability payments historyCheck the status of your VA disability and pension payments.  You can also see certain survivor benefits.[NEWLINE]user: can you give me details of Manage your Veterans disability benefits[NEWLINE]agent: Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE]user: how to add or remove a dependent"}
{"id": "superseg_train_965", "dialogue": "user: I want to get VA disability[NEWLINE]agent: Okay, we can help you find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition.[NEWLINE]agent: Would you like to find out what happens after you file for VA disability compensation?[NEWLINE]user: no I need other info[NEWLINE]agent: Would you like to find out how to prepare and file a claim for disability compensation?[NEWLINE]user: no I think I know how[NEWLINE]agent: Would you like to find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition?[NEWLINE]user: yes, I want to get VA disability benefits if I can[NEWLINE][BOUNDARY][NEWLINE]user: can I check on it after I do the application?[NEWLINE]agent: Yes, we can help you check your VA claim status.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with my disability rating too?[NEWLINE]agent: Yes, we have more information on how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]user: and what types of people can get VA disability?"}
{"id": "superseg_train_966", "dialogue": "user: Good afternoon. I'm looking for information related to disability programs.[NEWLINE]agent: OK, no problem. We can help you with information related to the VA disability rating and what to do next.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you receive any benefit right now?[NEWLINE]user: Very kind of you. Thank you. No right now I don't receive any benefit, but I would like to know more about it.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know how can I get access to this help program.[NEWLINE]agent: You need to prepare a VA disability file, so you can send it.[NEWLINE]user: What happens if I get divorced or something?[NEWLINE]agent: In that case, you need to see how you can remove any dependent from your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: It's there any kind of nursing help or something for veterans?[NEWLINE]agent: Yes, there are. We can help you through the VA nursing homes and the health care homes.[NEWLINE]user: How can I apply for that?[NEWLINE]agent: We can provide you all the information you might need.[NEWLINE][BOUNDARY][NEWLINE]user: I can receive any tax reduction as a veteran under your program?"}
{"id": "superseg_train_967", "dialogue": "user: How does Va compensation pay?[NEWLINE]agent: Sure I can help with that.  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to manage your veterans disability benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how do I find out if I am eligible?[NEWLINE]agent:  EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition[NEWLINE][BOUNDARY][NEWLINE]user: Where do I begin to manage my benefits?[NEWLINE]agent: Sure I can help with that Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: do I need a claim exam?[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know other va benefits and services?[NEWLINE]user: yes"}
{"id": "superseg_train_968", "dialogue": "user: what is VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to get more information about it?[NEWLINE]user: yes[NEWLINE]agent:  On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: where can I get More information and resources[NEWLINE]agent: Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: where do I get info on managing my benefits?[NEWLINE]agent: Sure no problem, see #7[NEWLINE][BOUNDARY][NEWLINE]user: How can I Manage my Veterans disability benefits[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE]user: How can I Manage my Veterans disability benefits"}
{"id": "superseg_train_969", "dialogue": "user: what is VA disability compensation?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want More information and resources[NEWLINE]user: yes[NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE]user: are there grants/[NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: how do i  Get VA disability compensation (pay)[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: how can I  Manage my  Veterans disability benefits[NEWLINE]agent:  VA claim exam C&P exam Find out why you might need a claim exam  how to schedule and prepare for your appointment,[NEWLINE][BOUNDARY][NEWLINE]user: how do i get VA disability compensation"}
{"id": "superseg_train_970", "dialogue": "user: What is  VA disability compensation?[NEWLINE]agent:  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: WOuld you like more information?[NEWLINE]user: yes please[NEWLINE]agent:  On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resourcess[NEWLINE][BOUNDARY][NEWLINE]user: How do I Get VA disability compensation (pay)[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: where do you get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more resources?"}
{"id": "superseg_train_971", "dialogue": "user: Where can I get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more info about Other VA benefits and services[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]user: Where do I learn how disability ratings are assigned?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]user: How do I checkmy Va claim?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule an appointment?[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam how to schedule and prepare for your appointment[NEWLINE][BOUNDARY][NEWLINE]user: Where do I mangae my benefits?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: How do I  Get VA disability compensation (pay)"}
{"id": "superseg_train_972", "dialogue": "user: can you give me details of More information about VA mental health services[NEWLINE]agent: Get answers to other questions you may have about our services[NEWLINE]agent: you don t qualify for VA health care[NEWLINE]user: yes[NEWLINE]agent: you may still be able to get certain health care services, like care for needs linked to military sexual trauma[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact the SAMHSA National Helpline?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357Learn more about the helpline[NEWLINE][BOUNDARY][NEWLINE]user: If I have hearing loss, who do I call?[NEWLINE]agent: If you have hearing loss, [140] call TTY : 800 - 877 - 8339. We re here Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE]user: if I don't qualify for VA health care[NEWLINE]agent: if you don t qualify for VA health care[NEWLINE]user: how do i contact a licensed psychologist or social worker"}
{"id": "superseg_train_973", "dialogue": "user: can you assist with VA mental health services?[NEWLINE]agent: Yes I can help you Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs.  You can use some services even if you re not enrolled in VA health care.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to speak to someone immediately?[NEWLINE]user: No not immediate need.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you currently active duty or been out for less than a year?[NEWLINE]user: No not been out more than a year.[NEWLINE][BOUNDARY][NEWLINE]user: How do I reach the suicide prevention hotline?[NEWLINE]agent: Start an online chats Or call 800 - 273 - 8255[NEWLINE][BOUNDARY][NEWLINE]user: What about more information about VA mental health services?[NEWLINE]agent: We have lots of support for you[NEWLINE][BOUNDARY][NEWLINE]user: What about support outside the VA?"}
{"id": "superseg_train_974", "dialogue": "user: Good day, I am looking for information about your mental health services.[NEWLINE]agent: Of course. Here you can get all answers to questions you may have about our services.[NEWLINE]agent: Do you NOT qualify for VA health care?[NEWLINE]user: Yes, I don't qualify for it. At least not now, seeing how things currently are.[NEWLINE]agent: In that case you may still be able to get certain health care services, like care for needs linked to military sexual trauma.[NEWLINE]user: Oh, really? How can I find out if I can get these services then?[NEWLINE]agent: To find out if you qualify, simply call your nearest VA medical center.[NEWLINE]user: Will do. But right now I would prefer to talk to a psychologist. Is that possible?[NEWLINE]agent: Yes, you can contact our Coaching into Care program to speak directly with a licensed psychologist or social worker, free of charge. They can provide information about mental health and VA services, as well as tips for how to begin the conversation about treatment with a loved one.[NEWLINE][BOUNDARY][NEWLINE]user: I'd really appreciate that. I had a hard time thinking about how to explain this to my wife. There's another little problem though, I'm hard of hearing. Do you have a number I could call in that case?[NEWLINE]agent: Of course. Simply call TTY: 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: You know, I've been thinking about hurting myself and other stupid things. Do you have a hotline for that too, just for any emergency? I'm trying to keep myself sane right now."}
{"id": "superseg_train_975", "dialogue": "user:  I need to know more about VA mental health services.[NEWLINE]agent: I can assist you. We can discuss how to access all the services, for example we have services for grief, anxiety, and ptsd.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk to someone urgently?[NEWLINE]user: I do need to chat with someone. I need help.[NEWLINE]agent: Are you a Veteran in crisis?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]user: I am worried about my brother, but I don't know that he is enrolled in the VA health care. Can he still get services?[NEWLINE]agent: Yes, he can still use some services even if he isn't enrolled.[NEWLINE][BOUNDARY][NEWLINE]agent: Has it been less than a year after separation?"}
{"id": "superseg_train_976", "dialogue": "user: How do  I access Va mental health services?[NEWLINE]agent: Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs.  You can use some services even if you re not enrolled in VA health care.[NEWLINE]agent: IS there support outside of Va?[NEWLINE]user: I will be glad to help you with that. For support  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]user: What is the hotline number for SAMHSA?[NEWLINE]agent: No problem. Call 1800 - 662-HELP 800 - 662 - 4357.[NEWLINE]user: Can I get support offered by other gov departments?[NEWLINE]agent: Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs[NEWLINE]user: Is there support for Substance abuse and mental health?[NEWLINE]agent: The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free, confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders[NEWLINE][BOUNDARY][NEWLINE]user: Is the mental healthcare free?"}
{"id": "superseg_train_977", "dialogue": "user: where can I get more info on mental health services?[NEWLINE]agent: Get answers to other questions you may have about our services[NEWLINE]agent: What if I do not qualify for VA health care?[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]user: Can I speak to a fellow Veteran who has been throug this?[NEWLINE]agent:  call Military OneSource s free, confidential peer support services at 800 - 342 - 9647[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info on mental health services?[NEWLINE]agent: ] Get answers to other questions you may have about our services. Being diagnosed with a mental health condition or seeking mental health care doesn t automatically put work - related credentials, such as security[NEWLINE][BOUNDARY][NEWLINE]user: are there sources and support outside VA?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357[NEWLINE][BOUNDARY][NEWLINE]user: Can I speak to a fellow Veteran who s been through this before?"}
{"id": "superseg_train_978", "dialogue": "user: What are VA mental health services?[NEWLINE]agent:  Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: can I have More information about VA mental health services[NEWLINE]agent: In addition to online resources caregiver support coordinators at your nearest VA medical center and a caregiver peer support mentoring program can help connect caregivers to one another for support and learning[NEWLINE][BOUNDARY][NEWLINE]user: where do I  Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care[NEWLINE]agent: you can call 1 - 800 - 877 - 8339[NEWLINE][BOUNDARY][NEWLINE]user: are there Resources and support outside VA[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]user: Is there a hotline to contact?"}
{"id": "superseg_train_979", "dialogue": "user: can i get More information about VA mental health services[NEWLINE]agent: sure I can help you. Get answers to other questions you may have about our services[NEWLINE]agent: do you qualify for va healthcare?[NEWLINE]user: yes i do[NEWLINE]agent:  Call our general VA hotline at 800 - 827 - 1000 to find out what your care options may be[NEWLINE]user: Does mental health put security clearances at risk?[NEWLINE]agent: no[NEWLINE][BOUNDARY][NEWLINE]user: what other Resources and support outside VA[NEWLINE]agent:  Start an online chats    Or call 800 - 273 - 8255[NEWLINE]user: are there websites to visit for support?[NEWLINE]agent:  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night[NEWLINE]user: is there also a phone nyumber?[NEWLINE]agent: call 800 - 342 - 9647 anytime, day or night[NEWLINE]user: what is the psychological health resource center?"}
{"id": "superseg_train_980", "dialogue": "user: Hello. Can you tell me how to get benefits?[NEWLINE]agent: Of course. You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you plan to file a claim?[NEWLINE]user: Yes, that's what I'd like to do.[NEWLINE]agent: When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. We are talking about environmental hazards that impacted my health in a bad way during my service, right?[NEWLINE]agent: Yes, you may have illnesses or other conditions believed to be caused by toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: And if these factors have caused my disability, I qualify for benefits?[NEWLINE]agent: Correct. You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. For example, due to contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me learn more about possible benefits?[NEWLINE]agent: Yes, here you can find out if you can get disability compensation or benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. For example, do I have to provide evidence?"}
{"id": "superseg_train_981", "dialogue": "user: Good morning, how you doing?. I was a service member sometime ago and i think i was exposed to some hazards out there, can you help me?[NEWLINE]agent: Did you served in Iraq, Afghanistan or any related areas?[NEWLINE]user: Yeah, that's correct. It does affect me?[NEWLINE]agent: You may, indeed. If you served on those areas, you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that doesn't sounds good. Then i guess i'll have to file some requests on that, isn't?. What happens then?[NEWLINE]agent: Well, if you file a request, then you'll have to show that your health issue is related or linked to your contact with certain enviromental hazards while serving with the military.[NEWLINE]user: That would need to be a disability claim, isn't?[NEWLINE]agent: That's correct. Although, more specifically, would need to be a disability compensation. Remember you have to prove that you were in contact with the hazardous element.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., i'm taking notes about this. Could you tell me who is covered by this?[NEWLINE]agent: Sure. This apply for veterans only.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was kind of obvious, i think. What about the things i was supposed to be in contact? Which things?[NEWLINE]agent: Yeah, in certain way it was pretty obvious. In regad to your question, materials include the following: Particulate matter or large burn pits in Iraq, Afghanistan and Djibouti in the Horn of Africa.[NEWLINE][BOUNDARY][NEWLINE]user: Um, o.k. Lest say i'm able to get these coverage. What i would get, then?"}
{"id": "superseg_train_982", "dialogue": "user: Good morning. Please, i'm looking for information about possible exposure to hazardous materials, could you help me?[NEWLINE]agent: Have you been in contact with environmental hazards while serving in Iraq, Afghanistan and other areas?[NEWLINE]user: Yeah, i think so.[NEWLINE]agent: If that so, you may have illnesses or other conditions believed to be caused by those toxic chemicals on soil, water or air.[NEWLINE][BOUNDARY][NEWLINE]user: IN that case, what could be the benefits i could get there?[NEWLINE]agent: The basic benefits would be Health care and Compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's pretty much what anyone would want. How can i enjoy those?[NEWLINE]agent: Well, you'll need to file a claim for disability compensation, proving that your health issues are related to your contact with certain environmental hazards form your time with the military.[NEWLINE]user: So i have to prove everything?[NEWLINE]agent: Yeah, that's the right procedure. You'll have to prove the veracity of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll have that on mind. So, to be clear, i may be able to get VA disability benefits, right?"}
{"id": "superseg_train_983", "dialogue": "user: I am looking for help on benefits.[NEWLINE]agent: I can help with that.[NEWLINE]agent: Have you filed for your benefits yet?[NEWLINE]user: I have not done that yet.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help if I am disabled after dealing with toxic chemicals in Iraq?[NEWLINE]agent: I can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Who is able to collect those benefits?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: What disabilities are offered?[NEWLINE]agent: We have health care and compensation benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How would I qualify for these disability benefits?[NEWLINE]agent: Since you were exposed to toxic chemicals in Iraq, you may be eligible.[NEWLINE]user: So the VA will help with my illnesses?[NEWLINE]agent: Yes. We do have options to help.[NEWLINE][BOUNDARY][NEWLINE]user: And veterans are covered?"}
{"id": "superseg_train_984", "dialogue": "user: What if I was exposed to specific environmental hazards?[NEWLINE]agent: Were you exposed to specific environmental hazards[NEWLINE]user: yes[NEWLINE]agent: ok thank you. If you had contact with certain environmental hazards while serving in Iraq, Afghanistan, and other areas  you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil[NEWLINE]user: How do I find out if I can get disability compensation?[NEWLINE]agent: You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user:  How do I get these benefits?[NEWLINE]agent: I would be glad to help with that.  You ll need to file a claim for disability compensation.[NEWLINE]agent: Will I have to show proof of health problems when I file?[NEWLINE]user: ok yes[NEWLINE]agent: you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?"}
{"id": "superseg_train_985", "dialogue": "user: What do I do for Exposure to specific environmental hazards[NEWLINE]agent: Have you been exposed?[NEWLINE]user: no[NEWLINE]user: Will I have illness if I was exposed?[NEWLINE]agent: you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent: Veterans are covered[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: will I have to show that my health problems are linked to that?[NEWLINE]agent:  you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?"}
{"id": "superseg_train_986", "dialogue": "user: Hey, I came here because I have some questions about getting benefits.[NEWLINE]agent: Then you are in the right place. You'll need to file a claim for disability compensation. When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.[NEWLINE]agent: Are you planning to file?[NEWLINE]user: No, I'm not planning to.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care as a disability benefit?[NEWLINE]agent: Yes, you can get health care and compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So, does this mean Veterans are covered?[NEWLINE]agent: Correct, Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: In other words, I can get disability benefits from VA, since I'm a Veteran?[NEWLINE]agent: Yes, you may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. This may include contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can we please talk a bit more about exposure to specific hazards? I got disabled after an attack with chemical weapons."}
{"id": "superseg_train_987", "dialogue": "user: Good day. As a Veteran who has been exposed to chemical weapons during service I have several questions about these hazards.[NEWLINE]agent: Of course. You might have had contact with certain environmental hazards while serving in Iraq, Afghanistan, and other areas.[NEWLINE]user: Yes, that is correct.[NEWLINE]agent: You also may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: I do and that's exactly what I'm getting at. What kind of disability benefits can I get?[NEWLINE]agent: You can get health care and compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: That means that Veterans are covered, right?[NEWLINE]agent: Correct, Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: So what does the process of filing for these benefits look like?[NEWLINE]agent: When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: And then I can get disability benefits from VA?"}
{"id": "superseg_train_988", "dialogue": "user: Hello there. Hope you're doing well. Can you tell me about treatments for addictions?[NEWLINE]agent: Are you struggling with substance use problems?[NEWLINE]user: Yes, I am. Unfortunately.[NEWLINE]agent: Don't worry, you're not alone. Many Veterans have problems with the use of alcohol, tobacco, street drugs, and prescription medicines. We're here to help.[NEWLINE][BOUNDARY][NEWLINE]user: How can you help me?[NEWLINE]agent: We provide many options for Veterans seeking treatment for substance use problems ranging from unhealthy alcohol use to life-threatening addiction. The services we offer you depend on your specific needs.[NEWLINE][BOUNDARY][NEWLINE]user: I've served in Operation Enduring Freedom and have a problem with alcohol. Who should I contact?[NEWLINE]agent: In that case, call your local VA medical center, and ask to speak to the OEF coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. But tell me, do you also offer medication?[NEWLINE]agent: Yes, in order to stop substance use safely, and services to get stable medically managed detoxification to reduce cravings like methadone and buprenorphine for opiate addiction.[NEWLINE][BOUNDARY][NEWLINE]user: How can a veteran like me talk to someone about this?"}
{"id": "superseg_train_989", "dialogue": "user: I want to know about the VA substance abuse programs[NEWLINE]agent: The VA health care program covers services to treat substance use problems. To access these services,  you must first apply for VA health care.[NEWLINE]agent: Do you want to use these services?[NEWLINE]user: not right now[NEWLINE]user: can you tell me what steps come after I've applied?[NEWLINE]agent: If you have a VA primary care provider you can talk to them about your substance use.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the treatment programs?[NEWLINE]agent: We can help you learn more about treatment programs for substance use problems[NEWLINE][BOUNDARY][NEWLINE]user: and I need to apply for VA health care first, right?[NEWLINE]agent: Yes, to access services you should first apply for VA health care. I can give you the link to apply for VA health care if you want it.[NEWLINE][BOUNDARY][NEWLINE]user: can I still get help if I don't have any VA health care benefits?"}
{"id": "superseg_train_990", "dialogue": "user: Hello. I'm looking information about subsistence for veterans.[NEWLINE]agent: Are you struggling with substance use problems?[NEWLINE]user: Yes, that's why I need help about this theme.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, thanks. But I would like to know what ca n I do because I have health issues.[NEWLINE]agent: We can provide you support for health conditions such as posttraumatic stress disorder PTSD or depression.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if this is related to drugs addiction too?[NEWLINE]agent: In this case, we can also help you to medically manage any kind of detoxification to reduce opiate addictions.[NEWLINE][BOUNDARY][NEWLINE]user: Is this a complete program?[NEWLINE]agent: Yes, we have short term plans, also as intensive treatment and marriage and family counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do?"}
{"id": "superseg_train_991", "dialogue": "user: How do I access VA services for substance use problems?[NEWLINE]agent: The VA health care program covers services to treat substance use problems.[NEWLINE]agent: Do you need help accessing these services?[NEWLINE]user: Yes[NEWLINE]agent: first apply for VA health care.[NEWLINE]user: What if I served in Operation Enduring Freedom?[NEWLINE]agent: Operation Iraqi Freedom OIF, or Operation New Dawn OND, call your local VA medical center, and ask to speak to the OEF / OIF / OND coordinator[NEWLINE]user: What if I haven't been seen in a VA hospital?[NEWLINE]agent: Find a Substance Use Disorder SUD program near you,orCall our general information hotline at 800 - 827 - 1000, orContact your local VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: What if I served in a combat zone?[NEWLINE]agent: get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: What other treatment and support for health conditions that can be related to substance use are offered?[NEWLINE]agent: Posttraumatic stress disorder PTSDDepression[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm homeless?"}
{"id": "superseg_train_992", "dialogue": "user: Hi. I was looking for information around the substance use on treatment for veterans. Could you help me?[NEWLINE]agent: There is no problem. Are you having any struggles with substance right now?[NEWLINE]user: No, not me. But I'm worry about that.[NEWLINE][BOUNDARY][NEWLINE]user: There are any plan or program to help veterans with this klind of problem?[NEWLINE]agent: Yes, there are. We can offer treatment and support for health conditions that can be related to substance use problems, like PTSD or depression.[NEWLINE][BOUNDARY][NEWLINE]user: That's very nice to know. But, how can someone access to those programs?[NEWLINE]agent: For that, you need to apply first for the VA health care.[NEWLINE]user: And why do I need that? Sorry, if I bother you.[NEWLINE]agent: There is no problem at all. But, the VA health care program covers services to help on the treatment for substance use problems. So it's becomes the best way to receive help from us.[NEWLINE]user: OK, I have contact with a VA primary care provider."}
{"id": "superseg_train_993", "dialogue": "user: Hello! I would like to obtain information[NEWLINE]agent: Do you have a problem with substance use?[NEWLINE]user: Do you have a problem with substance use?[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I have had some related problems.[NEWLINE]agent: Can you give me information related to affiliated hospitals?[NEWLINE][BOUNDARY][NEWLINE]user: You can call us.[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any specific treatment for depression?[NEWLINE]agent: Yes, we can help you.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of help can you give me?"}
{"id": "superseg_train_994", "dialogue": "user: I need info about VA programs for substance abuse[NEWLINE]agent: The VA health care program covers services to treat substance use problems.[NEWLINE]agent: Do you want to know how to access these services?[NEWLINE]user: yes, please[NEWLINE]agent: To access these services you must first apply for VA health care.[NEWLINE]user: where can I get help if I'm not familiar with the VA?[NEWLINE]agent: You can find a Substance Use Disorder SUD program near you, you can call our general information hotline at 800 - 827 - 1000, or contact your local VA medical center[NEWLINE][BOUNDARY][NEWLINE]user: what kind of help do you give?[NEWLINE]agent: The services we offer you depend on your specific needs.We provide many options for Veterans seeking treatment for substance use,\u00a0 problems ranging from unhealthy alcohol use to life - threatening addiction.[NEWLINE][BOUNDARY][NEWLINE]user: But what if someone didn't have VA benefits?[NEWLINE]agent: You may still be able to get care if you served in a combat zone, get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: and as for me I just go to my VA care provider?"}
{"id": "superseg_train_995", "dialogue": "user: Hello there. I don't have VA health care benefits and I wanted to see if getting care was still an option.[NEWLINE]agent: Of course. You may still be able to get care.[NEWLINE]user: Look, I'm a Veteran. I have served this country for as long as I remember, been in an actual war for our nation. Don't I deserve some sort of care if I served America?[NEWLINE]agent: You do. If you've served in a combat zone, you get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers. All you need to do is find a Vet Center near you.[NEWLINE]user: So as a Veteran I am able to get care after all, right?[NEWLINE]agent: Yes, you may still be able to get care.[NEWLINE]agent: Are you currently homeless or at the risk of becoming homeless?[NEWLINE]user: Yes, I'm at risk.[NEWLINE]agent: Then you should visit our website to learn about VA programs for Veterans who are homeless, to learn about our homelessness programs and to contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.[NEWLINE]user: Will do. But let's get back to what you first talked about. The counseling at a local Vet Center is free of charge for me, yes?[NEWLINE]agent: Correct. You can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers, provided that you are a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. And outside of that, where could I find more information?"}
{"id": "superseg_train_996", "dialogue": "user: Hello, I need career information. What do you offer?[NEWLINE]agent: On our page you can view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: Yes, please. Go ahead.[NEWLINE]agent: You can explore options for using GI Bill benefits to help pay for school or training, for example, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Are things like food and clothing covered by the benefits?[NEWLINE]agent: Yes. We'll help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be possible to talk to a real human about this?[NEWLINE]agent: Yes, you can talk to someone at any time.[NEWLINE][BOUNDARY][NEWLINE]user: Good. Before we get to that, how can I find the right career for me?[NEWLINE]agent: You can match your interests and skills to a career with a CareerScope assessment. Use this online tool to get recommendations for careers you may enjoy and succeed in, and training programs to help you get started.[NEWLINE][BOUNDARY][NEWLINE]user: What else can I do?[NEWLINE]agent: You can apply for a Certificate of Eligibility for a VA direct or VA-backed home loan to build, buy, improve, or refinance a home.[NEWLINE][BOUNDARY][NEWLINE]user: No. I mean, what can I do if I'm a veteran in need of help?"}
{"id": "superseg_train_997", "dialogue": "user: Hey, what's going on?. Look a friend of mine told me about possible employment from VA. Where can i get more information?[NEWLINE]agent: Hi there. Those benefits are for those eligible veterans participating in the Voc Rehab program, and includes a certain amount of money for basic needs like food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Beside this, are you interested in to know other VA benefits and services?[NEWLINE]user: Yeah, that would be nice, thanks.[NEWLINE]agent: Good. On that regard, you have the GI Bill benefits to help you pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds cool. Hey, i wanted to know, what about if i want to pursue a career?[NEWLINE]agent: Well, you would have to go and match your skills first. You can use Career Scope to do that online and see if you may enjoy and succeed in your career.[NEWLINE][BOUNDARY][NEWLINE]user: Terrific. Tell me more, please. What other things can you offer to me?[NEWLINE]agent: Sure, we have many other educational programs and assistance if you are a veteran, reservist or national guard who doesn't qualify for the post 9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: And if i have a disability?[NEWLINE]agent: You may qualify for a benefit.[NEWLINE][BOUNDARY][NEWLINE]user: In those other program?"}
{"id": "superseg_train_998", "dialogue": "user: Can you give me more information and resources to help?[NEWLINE]agent: If you are an eligible Veteran participating in the Voc Rehab program we will provide to help to pay for basic needs like food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services are available?[NEWLINE]user: Yes, I need to know what other VA benefits and services are available.[NEWLINE]agent: The GI Bill gives you benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in crisis as a Veteran?[NEWLINE]agent: You can connect with our caring and qualified Veterans Crisis Line responders for confidential help 24/7 for free.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I am eligible for vocational rehab?[NEWLINE]agent: If you have a service-connected disability that prevents you from working, then you can find out if you are eligible.[NEWLINE]user: What career and employment assistance could I get?[NEWLINE]agent: You can get help through programs that teach new skills, help find a job, start a business, get educational counseling for Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some type of VA transition assistance?[NEWLINE]agent: Yes, VA transition assistance is available as you separate from the military.  You can explore your career options by joining us at Transition Assistance Program briefing.[NEWLINE]user: Is there help for job searching?"}
{"id": "superseg_train_999", "dialogue": "user: how do I  get More information and resources[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: What other benefits and services are there?[NEWLINE]user: yes ok thanks[NEWLINE]agent: GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: how do I Get career and employment assistance[NEWLINE]agent: About Vocational Rehabilitation and Employment Chapter 31 programsExplore support - and - services program tracks for Veterans and service members with service - connected disabilities  Our programs can help you learn new skills, find a new job, start a new business, get educational counseling, or return to your former job[NEWLINE]user: any other ways?[NEWLINE]agent:  EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working, find out if you 're eligible for vocational rehab[NEWLINE][BOUNDARY][NEWLINE]user: any other  Other VA benefits and services[NEWLINE]agent: Other educational assistance programsIf you re a Veteran, Reservist, or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: How do I manage my carerr?[NEWLINE]agent:  Match your interests and skills to a career with a CareerScope assessmentUse this online tool to get recommendations for careers you may enjoy and succeed in, and training programs to help you get started[NEWLINE]user: how do I  Find VA careers and supportGet support for starting or advancing your career at VA or other federal government departments"}
{"id": "superseg_train_1000", "dialogue": "user: What can Veteran's Affairs tell me about careers and eimployment?[NEWLINE]agent: We help you build your career and find the opportunities that a the right fit for you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a female Veteran?[NEWLINE]agent: Just ask for the Women Veterans Program Manager and find the nearest VA medical center.[NEWLINE]user: What help is there if I am homeless or at risk of being homeless?[NEWLINE]agent: There are programs like free health care and free limited dental care and we help you find resources in the community like homeless shelters.[NEWLINE]user: Is their a female Women Veteran's Program Manager?[NEWLINE]agent: Yes, we offer Women Veterans Program Managers and find the nearest one.[NEWLINE][BOUNDARY][NEWLINE]user: What are some more resources i could use?[NEWLINE]agent: You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services at this time?"}
{"id": "superseg_train_1001", "dialogue": "user: Can I get More information and resources[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: ar eyou looking for information on gi benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: where do I Get career and employment assistance[NEWLINE]agent: Our programs can help you learn new skills, find a new job, start a new business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer information on  Careers and employment[NEWLINE]agent: yes. On this page, Get career and employment assistances Manage your careers  More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a service connected disability?[NEWLINE]agent: find out if you 're eligible for vocational rehab[NEWLINE][BOUNDARY][NEWLINE]user: How do I get help if I'm homeless or at risk of becoming homeless?"}
{"id": "superseg_train_1002", "dialogue": "user: I need information about the allowances offered to further my employment.[NEWLINE]agent: We offer subsistence allowance if you're an eligible Veteran.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about our VA benefits and services?[NEWLINE]user: Yes I would.[NEWLINE]agent: Options exist for using GI Bill benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: I think I need to see someone who can counsel me on my next career move.[NEWLINE]agent: You might be eligible to get free educational and career counseling as a recently discharged Veteran or a dependent family member.[NEWLINE][BOUNDARY][NEWLINE]user: I tried but didn't qualify for the Post-9/11 GI Bill, are there other options out there for me?[NEWLINE]agent: You might be able to get education benefits through other VA programs.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have anywhere to live now, can I get help with that?[NEWLINE]agent: Yes, we can help you connect with resources in your community, like homeless shelters or faith - based organizations.[NEWLINE]user: Where do I call and is it free?"}
{"id": "superseg_train_1003", "dialogue": "user: Hello. My name is Jim. I am currently not working and looking for employment.[NEWLINE]agent: You're at the right place. We offer the help you need to build your career and find the opportunities that are right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. What can you do for me?[NEWLINE]agent: Here you can get career and employment assistance, manage your career and find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get a job then?[NEWLINE]agent: Of course. We offer the help you need to build your career and find the opportunities that are right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd appreciate it. My situation right now is pretty bad. Can you do anything for a Veteran? I'm at risk of losing my house.[NEWLINE]agent: Yes, we can. Please connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. And what about a proper job?[NEWLINE]agent: Well, as you separate from the military you can explore your career options by attending a Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else you can do to help me?[NEWLINE]agent: You can view the current subsistence allowance rates online to find out the amount we'll provide to help you pay for basic needs like food and clothing, if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?"}
{"id": "superseg_train_1004", "dialogue": "user: I need VA housing assistance information.[NEWLINE]agent: VA housing assistance can help Veterans, service members, and their surviving spouses to buy a home or refinance a loan.  We also offer benefits and services to help you build, improve, or keep your current home.  Find out how to apply for and manage the Veterans housing assistance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about VA home loan benefits.[NEWLINE]agent: I can give you information about VA Home Loan TypesLearn how VA direct and VA - backed home loans work and find out which loan type may be right for you[NEWLINE][BOUNDARY][NEWLINE]user: Benefits are available for a home I already own?[NEWLINE]agent: We also offer benefits and services to help you build, improve, or keep your current home.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing assistance grants?[NEWLINE]agent: Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: Find out how to file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about crisis assistance?"}
{"id": "superseg_train_1005", "dialogue": "user: I need help with VA housing[NEWLINE]agent: VA housing assistance can help Veterans, service members, and their surviving spouses to buy a home or refinance a loan. We also offer benefits and services to help you build, improve, or keep your current home.  We can help you find out how to apply for and manage the Veterans housing assistance benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with a housing grant?[NEWLINE]agent: Yes we can help you apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Will you need help with any other VA benefits and services?[NEWLINE]user: yes, I will need help with disability compensation[NEWLINE]agent: Okay, we can help you file a claim for compensation for conditions related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: is there help for when we have problems paying our VA mortgage?[NEWLINE]agent: We can help avoid foreclosure if you are struggling to make your mortgage payments.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have female social workers that work with at risk vets?[NEWLINE]agent: Yes, you can ask for the Women Veterans Program Manager.  I can help you find the nearest VA medical center so they can work with you.[NEWLINE]user: can you help if we need assistance ASAP?[NEWLINE]agent: Yes, you can connect with our qualified Veterans Crisis Line responders for confidential help.  Many of them are Veterans themselves.The service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: and about the housing assistance, can you also help me with the certificate of eligibility?"}
{"id": "superseg_train_1006", "dialogue": "user: Hi. I'm lokking for information about home loans.[NEWLINE]agent: Sure. You need as a VA, know which kind of loan may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, there is any kind of program for that?[NEWLINE]agent: As a veteran you need to find out how to apply for a housing grant, also apply to service members.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also check others VA benefits.[NEWLINE]user: And which type of benefits can I get as a VA?[NEWLINE]agent: Related to your condition and your military service, you can claim for compensation based on disability.[NEWLINE]user: there are something like a life insurance?[NEWLINE]agent: Yes, there is. You need to check which options adjust to you and which to apply as a service member, veteran or family member.[NEWLINE][BOUNDARY][NEWLINE]user: What happen if there is any trouble with any payment?[NEWLINE]agent: To avoid troubles is better if you get help to avoid foreclosure if you are struggling to make any of your payments.[NEWLINE]user: Just in case, I have troubles to make a payment, I could be able to make a deal so I can get the opportunity to make the payments later?[NEWLINE]agent: In that case, you'll receive a warning about home loan refinancing, so you can refinance your VA backed home loan.[NEWLINE][BOUNDARY][NEWLINE]user: Benefits also apply for women and health centers right?"}
{"id": "superseg_train_1007", "dialogue": "user: How do I get VA Home Loan Benefits?[NEWLINE]agent: We need to look at the best loan type for you.  There are different types.[NEWLINE][BOUNDARY][NEWLINE]user: Does Veteran Crisis assistance cost anything?[NEWLINE]agent: This service is free, private and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay  fee for a VA Loan?[NEWLINE]agent: We will determine if you have to pay.[NEWLINE][BOUNDARY][NEWLINE]user: What about grants for Veteran Housing?[NEWLINE]agent: We do have grants for servicemembers with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need assistance with other VA benefits or services?[NEWLINE]user: What other benefits are available?[NEWLINE]agent: Disability compensation pay is available[NEWLINE][BOUNDARY][NEWLINE]user: Is there help for my VA backed loan in case of a natural disaster?[NEWLINE]agent: Yes, assistance is available and we have a guide for it.[NEWLINE]user: When will I know if I have to pay a funding fee?"}
{"id": "superseg_train_1008", "dialogue": "user: I need to know about VA Home Loan Benefits.[NEWLINE]agent: We have a variety of VA direct and VA-backed loans[NEWLINE][BOUNDARY][NEWLINE]user: What about Veterans Housing Assistance Grants[NEWLINE]agent: There are grants for a veteran or servicemember with a service-connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: Are you receiving other VA Benefits and Services?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]user: What if I have trouble making payments on my VA-Backed mortgage?[NEWLINE]agent: you can get help if you're struggling to make your monthly mortgage payments.[NEWLINE]user: What about refinance offers that have very low interest>[NEWLINE]agent: These offers are often misleading and too good to be true.[NEWLINE]user: Can a spouse of a veteran apply?"}
{"id": "superseg_train_1009", "dialogue": "user: Hello there. My name is Rachel and I am looking for information about Veterans housing assistance grants.[NEWLINE]agent: Of course. On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, please. I'm all ears.[NEWLINE]agent: You can find out how to file a claim for compensation for conditions related to your military service on our page.[NEWLINE][BOUNDARY][NEWLINE]user: That's great and all, but let me get back to my initial question. Can you support me somehow if I have a housing grant?[NEWLINE]agent: Yes, we can help you if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant.[NEWLINE][BOUNDARY][NEWLINE]user: No disrespect, sir or ma'am, but I'd rather talk to another Veteran. They might have more experience and understand my point of view better. Can you please forward me to a Veteran or someone who currently serves?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE]user: I see. Does this apply to female Veterans as well?[NEWLINE]agent: Of course. If you are a female Veteran, just ask for the Women Veterans Program Manager or find the nearest VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I've been meaning to ask: if a natural disaster occurs, what support can I expect?[NEWLINE]agent: Should a natural disaster occur, we can help you find out if your home was damaged by that natural disaster.[NEWLINE][BOUNDARY][NEWLINE]user: Other than that, I might have a damage in my joint that is related to my military service. Can I file a claim for compensation?"}
{"id": "superseg_train_1010", "dialogue": "user: Hello there, I wanted to know how to get a VA home loan benefit.[NEWLINE]agent: Of course. On our page you can learn how VA direct and VA-backed home loans work and find out which loan type may be right for you.[NEWLINE]user: Yeah, you see, I have some problems. I can't exactly make my payments on my mortgage and it's VA-backed. Can you help me?[NEWLINE]agent: Yes, we can help you to avoid foreclosure if you're struggling to make your monthly mortgage payments.[NEWLINE][BOUNDARY][NEWLINE]user: I have a disability from a combat mission that prevents me from working and I don't know how to make my payments. Can't I get some benefits?[NEWLINE]agent: You might. If your service-connected disability limits your ability to work or prevents you from working, find out if you can get VR&E benefits and services like help exploring employment options and getting more training if required.[NEWLINE][BOUNDARY][NEWLINE]user: And what about Veterans housing assistance grants?[NEWLINE]agent: On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: You can tell me one more thing though. What if I can't pay my mortgage and I become homeless after losing my house? Can you help me then?"}
{"id": "superseg_train_1011", "dialogue": "user: I'd like information on how to apply for a Veterans Housing Assistance Grant please.[NEWLINE]agent: Yes we have information applying for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you also like information about our other services?[NEWLINE]user: Do you have anything about Vocational Rehabilitation and Employment VR&E?[NEWLINE]agent: Yes we will show you how to file a claim for Disability Compensation Pay for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: How does it impact my home loan with VA?[NEWLINE]agent: If you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we can show you how to get help.[NEWLINE]user: Are there any additional charges implied?[NEWLINE]agent: You will be able to find out if you need to pay a VA Loan Funding Fee fee when using your home loan benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'm in rehab and will need to look for a job soon, can you help me?[NEWLINE]agent: Some of the VR&E benefits and services we offer include exploring employment options and getting more training if required.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I call to get one on one help?"}
{"id": "superseg_train_1012", "dialogue": "user: I would like to find out if I'm eligible for VA Home Loan Benefits.[NEWLINE]agent: We can assist you in learning how VA direct and VA-backed home loans work and also finding which loan type may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm about to lose my apartment and will have nowhere to live. Is there a service that I can call for help?[NEWLINE]agent: Yes you can connect with a caring and qualified Veterans Crisis Line responders - it's private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: After I get back on my feet, can you help me get information about getting assistance in paying my rent?[NEWLINE]agent: If you are a Veteran or Service member with a service - connected disability, we can tell you how to apply for a housing grant.[NEWLINE][BOUNDARY][NEWLINE]agent: We also have other benefits and services that might interest you, would you like to know about them?[NEWLINE]user: Not for now thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm applying for a\u00a0VA-backed home loan grant,\u00a0 what types are there?[NEWLINE]agent: You can apply for either a VA direct or VA-backed home loan or Specially Adapted Housing grant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what the progress on my application is?"}
{"id": "superseg_train_1013", "dialogue": "user: Hey, how you doing?. I need to get some info about VA insurance claims decisions?[NEWLINE]agent: Have you marked your calendar from revision's date?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Can you tell me what happens if i file a supplemental claim?[NEWLINE]agent: Well, if you do that, you would be adding new evidence that supports your case or identify new evidence for review. Then it would be reviewed to determine if the new evidence changes the earlier decision.[NEWLINE][BOUNDARY][NEWLINE]user: Umm i guess that makes sense, huh?. What if i need help with something related to this?[NEWLINE]agent: Don't you worry. You can enlist the help of a VA accredited attorney or agent to help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: That applies even if i request a Board Appeal?[NEWLINE]agent: Yes. Remember you can request a Board Appeal after an initial claim, a Supplemental Claim or Higher-Level Review decision. But remember also, that you can't request two Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Oh,  i see. I'll have to keep that in mind. What can you tell about the decision aftermath?[NEWLINE]agent: If the decision doesn't please you, you can file a supplemental claim. You may also appeal to the U.S Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's interesting. Can i request a Board Appeal then? No problem there?"}
{"id": "superseg_train_1014", "dialogue": "user: I'm calling about insurance claims.[NEWLINE]agent: Has it been 1 year or less since your decision on your claim?[NEWLINE]user: yes it has[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: what if I have additional questions about my decision review?[NEWLINE]agent: You can get answers to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm filing a supplemental claim?[NEWLINE]agent: you re adding new evidence that supports your case or identifying evidence for review. A reviewer will determine whether the new evidence changes the decision.[NEWLINE]user: how do you file a supplemental claim?[NEWLINE]agent: I can assist you with learning how to file.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an appeals process?[NEWLINE]agent: You will need to  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Have you previously requested a board appeal?[NEWLINE]user: Yes"}
{"id": "superseg_train_1015", "dialogue": "user: Good morning, how you doing?. I'm looking some information about how to appeal to a veterans law judge, please.[NEWLINE]agent: No problem. All you have to do is download VA Form 10182: Board Appeal. Then you must follow the procedure related there.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you going to request a Board Appeal?[NEWLINE]user: No, not at all. Just asking about it,that's all.[NEWLINE][BOUNDARY][NEWLINE]user: Anyhow, lets say i do an appeal and then want to request something else if my initial claim fails, can i request a higher level review?[NEWLINE]agent: Oh yeah, you can do that without any problem. Be aware you don't have this option available after a higher level review or board decision.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll try to keep that on mind. Another thing, VA has scheduled some tests for me, I guess it's better not to miss them, isn't?[NEWLINE]agent: You're right. better not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Right, it is obvious really. Umm, i see you offer many options, but what if i need even more help from you or VA?[NEWLINE]agent: If you are in need of help, you can enlist a VA organization or VA-accredited attorney or agent to help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know that. Sorry for this, but, if after all this, i'm in need of a revision from senior reviewer?"}
{"id": "superseg_train_1016", "dialogue": "user: hello what can i do if i disagree after a Board decision[NEWLINE]agent: Do you disagree with the Board's decision and do you have new and relevant evidence to support your case?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim. You can also appeal to the United States Court of Appeals for veteran claims. Learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a higher level review?[NEWLINE]agent: You can request a higher level review of an initial complaint or a supplemental complaint decision. This option is not available after a higher level review or Board decision.[NEWLINE][BOUNDARY][NEWLINE]user: and who will review my case?[NEWLINE]agent: A judge from the Board of Veterans Appeals in Washington, DC will review your case. Learn more about how to request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?"}
{"id": "superseg_train_1017", "dialogue": "user: I want to know my options for a decision review on my VA insurance claim[NEWLINE]agent: Will you be adding new and relevant evidence to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be asking for a new look from a senior reviewer?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about appealing to a Veterans Law Judge?[NEWLINE]user: no but sounds good[NEWLINE][BOUNDARY][NEWLINE]user: okay, lets go back and can you tell me about adding new evidence after a board decision?[NEWLINE]agent: If you disagree with the decision you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims. You can also learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what a senior reviewer will do if I go with that option?[NEWLINE]agent: you are asking for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error. Learn how to request a Higher - Level Review[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the Board decision, if you can?"}
{"id": "superseg_train_1018", "dialogue": "user: help me with insurance claims[NEWLINE]agent: Is this about a VA decision review? if it is than please Mark your calendar because you have 1 year from the date on your decision to request a decision review.[NEWLINE]user: that is what I am here for[NEWLINE]agent: Okay, it's important that you know that you have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: noted, now what if I have evidence that I want to submit after the Board's decision?[NEWLINE]agent: If you disagree with the Board's decision and have new and relevant evidence that supports your case you can file a Supplemental Claim.You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: ok, what if I want to have a senior reviewer look at my case. can you give me some info on that?[NEWLINE]agent: With a senior reviewer you are asking for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error. You can learn how to request a Higher - Level Review from a senior reviewer.[NEWLINE][BOUNDARY][NEWLINE]user: Is one of my options going to court?[NEWLINE]agent: Yes, you also have the option to bring an action in a United States district court. You have 6 years to bring such an action after accrual of the right for which the claim is made. You may want to speak with an attorney about this option.[NEWLINE][BOUNDARY][NEWLINE]user: can I ask about filing a supplemental claim?"}
{"id": "superseg_train_1019", "dialogue": "user: How do I appeal to a veterans law judge?[NEWLINE]agent: Download VA For 10182 Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to request a board appeal?[NEWLINE]user: yes I do[NEWLINE]agent: You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher - Level Review decision. You can t request two Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: When can I request a higher-level review?[NEWLINE]agent: You can request a Higher - Level Review of an initial claim or Supplemental Claim decision.  This option isn t available after a Higher - Level Review or Board decision.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: If VA schedules exams for you be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a new look from a senior reviewer?[NEWLINE]agent: A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the board and have new evidence?"}
{"id": "superseg_train_1020", "dialogue": "user: What happens after a board decision that I disagree with?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that will support your case?[NEWLINE]user: Yes, I have new evidence and disagree with their decision.[NEWLINE]agent: Then you need file a Supplemental Claim and you can appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help with my appeal?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney or agent can help you request an appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to find more answers to my questions?[NEWLINE]agent: You can look at frequently asked questions about decision review or just go to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after my request for decision review?[NEWLINE]agent: You find out what happens after the request decision review is over and you wait for a letter.[NEWLINE]user: What do I need to do if VA schedules an exam for me?"}
{"id": "superseg_train_1021", "dialogue": "user: hey there. I am looking information of how to provide information on my disability.[NEWLINE]agent: have you filled a claim for disability compensation?[NEWLINE]user: Yes, I have already filled the claim, but I have problems to send it.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I'll have to provide more information?[NEWLINE]agent: If we need any other information from you, you'll have one year period to provide any other additional information or evidence.[NEWLINE][BOUNDARY][NEWLINE]user: This extra information will help me to support my clain?[NEWLINE]agent: Not really. But you can upload evidence to support your initial disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need for this?[NEWLINE]agent: you need to search for a dbq to download by form name or by symptom.[NEWLINE][BOUNDARY][NEWLINE]user: And how much time I'll have to do this?[NEWLINE]agent: you'll have the rest of the year to provide any additional information.[NEWLINE][BOUNDARY][NEWLINE]user: And what can I do with aDBQ?"}
{"id": "superseg_train_1022", "dialogue": "user: Hey there. I've been having troubles to send some documents. I would like some help.[NEWLINE]agent: I'm here to help you. Have you filled a claim for disability compensation?[NEWLINE]user: Yes, that's right. I'm trying to get some help with a disability compensation.[NEWLINE]agent: Ok, no problem. You just need to provide all the information you can to us, like medical test results and doctor's reports. And upload them online.[NEWLINE][BOUNDARY][NEWLINE]user: But do I upload the documents you are asking me?[NEWLINE]agent: You have to use our claim tracking tool. Which also will help you to track the status of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: If I get new documents, can I upload them too later?[NEWLINE]agent: Yes, you can. You can provide new evidence for up a year to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of documents can I send to you or you need that I send to you?[NEWLINE]agent: Amount the documents you can send there most be doctor's reports, but also documents as x-rays will be helpful.[NEWLINE][BOUNDARY][NEWLINE]user: Can I send also any kind of recommendation letter or something like that?[NEWLINE]agent: Yes. You can also send statements from people who know about you and your medical condition as support.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. A  last question, for how much time I'll be able to upload more evidence to support my claim?"}
{"id": "superseg_train_1023", "dialogue": "user: I want to know how to send in evidence for my claim[NEWLINE]agent: Have you filed a claim for disability compensation[NEWLINE]user: yes I have[NEWLINE]agent: You can upload evidence online and you have up to one year to send it in.  Evidence may include supporting documents like medical test results, doctor\u2019s reports, and other records[NEWLINE][BOUNDARY][NEWLINE]user: but how do I send it in?[NEWLINE]agent: You use the claim tracking tool to upload whatever evidence you have to support your disability claim.  The tool also helps you check the status of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: what does the evidence do to my claim? do I go back to the end of the line again?[NEWLINE]agent: Your claim is removed from the Fully Developed Claims program and it is processed as a standard claim[NEWLINE]user: and I can keep sending in evidence?[NEWLINE]agent: If your claim is decided earlier than one year from the date we received the claim you will still have the rest of the year to provide any additional evidence.[NEWLINE][BOUNDARY][NEWLINE]user: what should I be sending to make my case stronger?"}
{"id": "superseg_train_1024", "dialogue": "user: Hello. I was wondering how to upload evidence, for my disability claim.[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: Does your page have any information about the claim tracking tool? I'm a bit confused when it comes to using it.[NEWLINE]agent: Yes, you can find out how to sign in to use this tool on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But what happens if I can't provide any evidence?[NEWLINE]agent: In that case we may make a decision on your claim earlier.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need any additional forms for my claim?[NEWLINE]agent: Yes. In some cases, you may need to turn in one or more additional forms to support your disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I'll look for details on your page. By the way, I've been to a health care provider that doesn't work with you for my treatment. Does that mean I need to take additional steps?[NEWLINE]agent: Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may. What are these disability benefits questionnaires good for?"}
{"id": "superseg_train_1025", "dialogue": "user: What if I need to upload more evidence support for my disability claim?[NEWLINE]agent: Have you filed a claim for disability compensation all ready?[NEWLINE]user: No, I have not filed a claim yet.[NEWLINE]user: If I do and need evidence can I upload evidence online?[NEWLINE]agent: You would be able to upload more evidence online such as; medical test results, doctor's reports, and other records for up to one year to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: What if my claim would be decided early?[NEWLINE]agent: You definitely will have the rest of the one-year to provide more information or evidence[NEWLINE][BOUNDARY][NEWLINE]user: What about supporting statements?[NEWLINE]agent: Do you have supporting statements for claiming a disability for an injury or illness that you don't think are in your military records?[NEWLINE]user: Yes, I have more supporting statements for my disability claim."}
{"id": "superseg_train_1026", "dialogue": "user: I need help uploading evidence to support my disability claim.[NEWLINE]agent: Have you filed a disability claim for compensation?[NEWLINE]user: yes I have.[NEWLINE]agent: You can upload evidence for up to one year on your claim, such as medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: What about statements from people who know me?[NEWLINE]agent: Yes, these statements should be from people who know about or who you have talked to about your claimed medical condition, noting how and when it occurred.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload evidence to support an appeal?[NEWLINE]agent: No, you can only upload evidence to support your initial disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: What types of documents should I upload?[NEWLINE]agent: Have you seen a non-VA health care provider for diagnosis or treatment?[NEWLINE]user: Yes, I have"}
{"id": "superseg_train_1027", "dialogue": "user: I need help uploading evidence to support my disability claim.[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: Yes I have filed a claim.[NEWLINE]agent: You can upload evidence for up to one year on your claim such as medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to speed up the process?[NEWLINE]agent: Yes, by using Disability Benefits Questionnaires.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of documents should I upload to support my disability claim?[NEWLINE]agent: copies of your military medical and personnel records[NEWLINE][BOUNDARY][NEWLINE]user: Anything else to upload?[NEWLINE]agent: you'll also want to upload statements that support your claim.  These should be from people who know about or who you have talked to about your claimed medical condition and how and when it occurred.[NEWLINE][BOUNDARY][NEWLINE]user: What about the Disability Benefits Questionairre?[NEWLINE]agent: These forms ask for specific information we need to determine a disability rating for different medical conditions.  You can help make sure our rating specialist have exactly what they need to make a decision by having your VA or non-VA doctor fill out a DBQ[NEWLINE][BOUNDARY][NEWLINE]user: What if my claim isn't in my military record?"}
{"id": "superseg_train_1028", "dialogue": "user: How do I upload my info for my claim?[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: Yes and I would like some clarification please.[NEWLINE]agent: Yes you may continue uploading more supporting documents for up to one year to support your claim.[NEWLINE]user: What types of documents need I submit?[NEWLINE]agent: These types may include supporting documents like medical test results, doctor's reports, and other records.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I've filled all of the necessary forms?[NEWLINE]agent: Yes you can see if you need to complete any additional forms online.[NEWLINE][BOUNDARY][NEWLINE]user: Do I file federal or state records or both?[NEWLINE]agent: Documents which you upload to support your disability claim should be both Federal and state records including your military medical and personnel records.[NEWLINE][BOUNDARY][NEWLINE]user: If this doesn't work out can I upload more evidence?"}
{"id": "superseg_train_1029", "dialogue": "user: hi i'm looking for information on healthcare costs could you help me[NEWLINE]agent: Sure. as an organization We are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care[NEWLINE][BOUNDARY][NEWLINE]agent: Want to find out more about Understanding VA Health Care Costs?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: Are you able to get free health care from veterans as a veteran?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you have to pay for your care, tests or medications?[NEWLINE]user: Yes[NEWLINE]agent: You may have to pay a fixed amount for some types of care, tests, and medications you receive from a VA healthcare provider or an approved community healthcare provider to treat conditions unrelated to your service.[NEWLINE]agent: Do you know what the term unemployment means?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What other services do they offer for free?[NEWLINE]agent: We also provide certain other services for free. These include readjustment counseling and related mental health services, care for problems related to MST military sexual sexual trauma, and a registry health exam to determine if you are at risk for health problems related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am eligible for VA medical care?"}
{"id": "superseg_train_1030", "dialogue": "user: can you give me details of How we assess and verify your income to determine eligibility and copays[NEWLINE]agent: How does VA determine whether I'll need to pay copays based on my income?[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: want to know How we assess and verify your income to determine eligibility and copays[NEWLINE]user: yes[NEWLINE]agent: as I qualify for VA enhanced health care eligibility status[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you wo n't need to provide your income information[NEWLINE][BOUNDARY][NEWLINE]user: If your review shows that my income is still above our limits[NEWLINE]agent: Does VA verify the information I provide?[NEWLINE][BOUNDARY][NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: We ll receive your income information from the IRS and the SSA each year to confirm that you re still eligible for free VA health care. We ll contact you only if this information changes your eligibility or copay requirements[NEWLINE][BOUNDARY][NEWLINE]user: provide information for 2018"}
{"id": "superseg_train_1031", "dialogue": "user: Hey there. I would like to know about the health care costs.[NEWLINE]agent: We're committed to provide free health care for military service and veterans with catastrophic disabilities and at least 50%, as well as for those who can't afford to pay for care.[NEWLINE][BOUNDARY][NEWLINE]agent: For that is need you understand the VA health care cost.[NEWLINE]user: I would like to have a bit more of information about that last part.[NEWLINE][BOUNDARY][NEWLINE]agent: You need to know that it's possible you can get free VA health care as a veteran.[NEWLINE]user: I though that all the VA health care was free.[NEWLINE][BOUNDARY][NEWLINE]agent: In some cases it is free, but in so many others you'll have to pay for it.[NEWLINE]user: Alright, in that case. For what I'll have to pay for?[NEWLINE]agent: You may need to pay a fixed amount for some types of care, test and medications you receive from a VA health care provider.[NEWLINE]agent: There is also free cover for those persons which can not work."}
{"id": "superseg_train_1032", "dialogue": "user: Hey there I'm looking for information on how to get benefits.[NEWLINE]agent: First we need to verify if you need to pay copays according to your income.[NEWLINE]user: And on what that depends?[NEWLINE]agent: It will depends for example if you are not receiving any VA disability compensation or pension payment.[NEWLINE]user: In that case what do I need to get those benefits?[NEWLINE][BOUNDARY][NEWLINE]user: All the benefits goes just for physical issues?[NEWLINE]agent: We can provide certain services for free, and we can include readjustment counseling related for mental issues, sexual traumas MST and problems linked to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: You need all my finnancial data for it?[NEWLINE]agent: There won't be need that you provide your income information[NEWLINE][BOUNDARY][NEWLINE]user: I gonna need to pay for my health care?"}
{"id": "superseg_train_1033", "dialogue": "user: Hello. I would like to know some more about the eligibility determination.[NEWLINE]agent: The way the VA determine whether you'll need to pay copays may be based on your income.[NEWLINE]user: So, I'll have to pay for some stuff?[NEWLINE]agent: That's right, at least you don't have already a VA disability compensation or pension payment or any other special eligibility.[NEWLINE]user: OK, I get it. I don't know if I apply for any of those.[NEWLINE]agent: You need to know we are obligated to ask you for information about your income.[NEWLINE][BOUNDARY][NEWLINE]user: This will help me to get a better benefit?[NEWLINE]agent: Yes, this will improve your qualify process for the VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the payment for the health care?[NEWLINE]agent: We first need to determinate if you will need to pay for any part of your care.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't qualify for enhanced on my status?[NEWLINE]agent: That will depend on your financial information, which will helps you ti don't get a declination on your enrollment.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if someone on my family works?"}
{"id": "superseg_train_1034", "dialogue": "user: hi, good morning. I'm needing some information about my possible health care costs, could you help me?[NEWLINE]agent: Of course i can help you. VA is committed to providing free health care for conditions related to military service and for veterans with catastrophic disabilities and disability ratings of at least 50%. Besides, it helps those who can't pay for care.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. What can you tell me about these costs,then?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a veteran, who is looking for free VA health care?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for help to pay medicine, tests and care?[NEWLINE]user: Yeah, that's precisely what i need to know.[NEWLINE]agent: Good, VA can benefit you setting a fixed amount for you to pay for care, tests or medication. It runs, under the figure of copay, or copayment.[NEWLINE]user: It has something to do, if i have a service-connected condition rated by us at 50% or more disabling?[NEWLINE]agent: Yeah, it will give you priority location and you won't pay anything.[NEWLINE]user: Then it can be very useful to do the copayment, right?[NEWLINE]agent: Well, copay enables you to pay a reduced price for medications and tests.[NEWLINE]user: What about if i haven't applied for VA health care yet?[NEWLINE]agent: Then you should do it, but before check the requirements for eligibility.[NEWLINE]user: O.k, i'll check that out. In any case, where can i get more information?"}
{"id": "superseg_train_1035", "dialogue": "user: Hello, I need information about health care costs.[NEWLINE]agent: Of course. We're committed to providing free health care for conditions related to military service and for Veterans with catastrophic disabilities and disability ratings of at least 50 %, as well as for those who can't afford to pay for care.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'm a bit confused about the costs though. Can you help me understand the health care costs?[NEWLINE][BOUNDARY][NEWLINE]agent: Gladly. Would you like to know if I can get free VA health care as a Veteran?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can get free VA health care for any illness or injury that we determine is related to your military service called \"service connected\".[NEWLINE][BOUNDARY][NEWLINE]user: Interesting. And which documents do I need to provide?[NEWLINE]agent: You'll need to provide your gross household income for the previous year. So if you re applying for health care in 2019, you'll need to provide your gross household income for 2018.[NEWLINE]agent: Does your wife, partner, or dependent child also contribute income to the household?[NEWLINE]user: No. I'm the only one.[NEWLINE][BOUNDARY][NEWLINE]user: Does this mean I have to carry the costs of my medications?"}
{"id": "superseg_train_1036", "dialogue": "user: I would like to know, how you determine eligibility?[NEWLINE]agent: About copays?[NEWLINE]user: Yes![NEWLINE][BOUNDARY][NEWLINE]agent: You need any information?[NEWLINE]user: Yes.[NEWLINE]agent: You have informatioon about care enhanced eligibility status?[NEWLINE]user: No, I need it.[NEWLINE]agent: You have a problem to provide your income information?[NEWLINE][BOUNDARY][NEWLINE]user: I should?[NEWLINE]agent: Absolutely not.[NEWLINE][BOUNDARY][NEWLINE]user: The information you provide shows that your income falls below our limits and qualifies you for free VA health care, medications."}
{"id": "superseg_train_1037", "dialogue": "user: Hello there, good afternoon. Look, i read the other day that i can apply for certain services on a chapter 36 thing from VA, How can i do that?[NEWLINE]agent: Well, first of all, you have to log in to your eBenefits account, and then follow the procedure.[NEWLINE]user: O.k, and what happens if i'm eligible?[NEWLINE]agent: If that so, we'll make sure to invite you to meet with a vocatioal Rehabilitation Counselor, who will work with you to map out a career path.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. Then again, how do i apply?[NEWLINE]agent: No problem. As said before, you can apply going online and going to eBenefits.[NEWLINE]agent: Are you or your veteran relative not using VR&E benefits and services?[NEWLINE]user: That's correct, i'm not using those at the moment.[NEWLINE]agent: Do not worry, then. You may also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, but what if i'm effectively eligible on the chapter 36 thing?[NEWLINE]agent: As said, we'll invite you to meet with a VR Counselor for a planning session.[NEWLINE][BOUNDARY][NEWLINE]user: Can i get another type of VR&E benefits?[NEWLINE]agent: Sure. You may be able to get education and employment benefits, plus services for dependents. For example, you could qualify if you are the child of a Vietnam or Korean war veteran and have certain birth defects.[NEWLINE][BOUNDARY][NEWLINE]user: And all these through VR&E counseling, right?"}
{"id": "superseg_train_1038", "dialogue": "user: hi i need help about Employment benefits for dependent family members[NEWLINE]agent: of course, find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you can get educational and career guidance services provided by VR&E (also called Chapter 36)?[NEWLINE]user: Yes[NEWLINE]agent: You may be eligible for educational and professional advice if you meet both requirements.[NEWLINE]user: Should I be dependent on a Veteran?[NEWLINE]agent: correct must be dependent on a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: and must I comply with The Post-9/11 GI Bill Chapter 33?[NEWLINE]agent: correct to be Eligible for a VA educational benefit, must include The Post-9/11 GI Bill Chapter 33[NEWLINE][BOUNDARY][NEWLINE]user: and how do i apply if the service member or veteran of your family is not yet using the benefits and services of VR&E?"}
{"id": "superseg_train_1039", "dialogue": "user: hi i need help about How do I apply?[NEWLINE]agent: You can apply online right now.[NEWLINE]agent: Is your service member or veteran still not using the benefits?[NEWLINE]user: Yes[NEWLINE]agent: If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this program if I have The Post-9/11 GI Bill Chapter 33?[NEWLINE]agent: if you are Eligible for a VA educational benefit if you comply with The Post-9/11 GI Bill Chapter 33 among others[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with:Exploring your skills and interests, Charting a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: and should i be a disabled veteran?[NEWLINE]agent: if you are a dependent family member of a service member or a veteran with a service-related disability.[NEWLINE][BOUNDARY][NEWLINE]user: can I be dependent on a veteran?"}
{"id": "superseg_train_1040", "dialogue": "user: can you give me details of Employment benefits for dependent family members[NEWLINE]agent: Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: Can I get Educational and Career Counseling services provided by VR&E?[NEWLINE]user: yes[NEWLINE]agent:  You may be eligible for Educational and Career Counseling if you meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?[NEWLINE]agent:  they may also apply online through eBenefits[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational counseling, plus help with :Exploring your abilities and interestssMapping out a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: how do i find the subscription[NEWLINE]agent:  Go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?"}
{"id": "superseg_train_1041", "dialogue": "user: hi i need help about Employment benefits for dependent family members[NEWLINE]agent: Of course, it is important that you find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if You can get educational and career guidance services provided by VR&E (also called Chapter 36)?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and what if the service member or veteran is not yet using VR & benefits and services?[NEWLINE]agent: If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: What other things should I know?[NEWLINE]agent: Learn about other dependent benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: What steps must I follow to request Chapter 36 services?[NEWLINE]agent: First log into your eBenefits account[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment[NEWLINE]user: What other help does this program offer?[NEWLINE]agent: We help Explore your skills and interests and Chart a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am eligible?"}
{"id": "superseg_train_1042", "dialogue": "user: hi i need help on how do i apply?[NEWLINE]agent: You can apply online right now.[NEWLINE]agent: What if the service member or veteran in your family is not yet using VR&E benefits and services?[NEWLINE]user: If your family member's service or veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment[NEWLINE]user: And in which cases, for example, is it possible to obtain the benefit?[NEWLINE]agent: In certain cases, you may be able to get other dependent education and employment benefits and services. For example, you may qualify if you are the child of a Vietnam or Korean war veteran and have certain birth defects, or if you are a dependent child or spouse of a veteran who has died or is permanently and totally disabled as a result of active duty.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I comply with The Post-9/11 GI Bill Chapter 33?[NEWLINE]agent: if you meet those requirements and others you may be Eligible for a VA educational benefit[NEWLINE][BOUNDARY][NEWLINE]user: and only the veterans are the beneficiaries?"}
{"id": "superseg_train_1043", "dialogue": "user: How do I apply for Employment benefits?[NEWLINE]agent: You can apply online at this time.[NEWLINE]agent: Is the service member or Veteran in your family using VR&E benefits and services?[NEWLINE]user: No, at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if dependent family member of a Veteran  can get employment benefits?[NEWLINE]agent: You can find out if you are eligible and how to apply for career and educational counseling through VR&E as a dependent family member of a Veteran with service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What particular VR&E benefits are available?[NEWLINE]agent: You can gt education and vocation counseling and help with figuring out your abilities and interests.[NEWLINE][BOUNDARY][NEWLINE]user: Does VR&E offer career counseling?[NEWLINE]agent: Yes, VR&E offer career counseling as the dependent family member of a service member.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other benefits and education benefits for dependents?"}
{"id": "superseg_train_1044", "dialogue": "user: Hi. I want to know what I need to do to get some services.[NEWLINE]agent: For that you need to log in your eBenefits account.[NEWLINE]user: What happens if I am eligible?[NEWLINE]agent: In that case you'll need to get in contact with a vocational rehabilitation counselor.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for it?[NEWLINE]agent: You can do it right now, by online services.[NEWLINE]agent: It also apply any family member which be a veteran or a service member without benefits  yet.[NEWLINE]user: Alright, thanks. I don't have any other family member in that condition.[NEWLINE][BOUNDARY][NEWLINE]user: But talking about family, what can you tell me about benefits for dependents?[NEWLINE]agent: For dependents there are some benefits and services too.[NEWLINE][BOUNDARY][NEWLINE]user: There benefits related to school?"}
{"id": "superseg_train_1045", "dialogue": "user: Hi, glad to be talking to you. I'm recently getting into this and wanted to know something about the VA Welcome kit, please.[NEWLINE]agent: Sure. VA Welcome kit can help guide you to the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: How can i see if i qualify for that?[NEWLINE]agent: Well, you have to pass a certain process for that.[NEWLINE][BOUNDARY][NEWLINE]user: Which guides could i download to those VA benefits and services?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking guides for veterans?[NEWLINE]user: No, not for those.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking those guides for family members then?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, do you want me to direct you to somewhere else so you can learn more about your benefits?"}
{"id": "superseg_train_1046", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: and if I am a caregiver, is there any benefit?[NEWLINE]agent: For Family Members Start with PDF Caregiver Benefits Apply for PDF Survivor Benefits[NEWLINE][BOUNDARY][NEWLINE]user: and how can the VA welcome kit help me?[NEWLINE]agent: The VA Welcome Kit can help guide you to the benefits and services you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: How can I download your VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: are you a veteran?[NEWLINE]user: Yes[NEWLINE]agent: Sure, Apply for VA Health Care PDF Start Mental Health Services PDF Request a Disability Rating PDF Apply for Education Benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what are the benefits?"}
{"id": "superseg_train_1047", "dialogue": "user: can you give me details of Print out your VA Welcome Kit[NEWLINE]agent: Whether you re just getting out of the service or you ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you ve earned. Based on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: how do i download the VA benefits and services guides[NEWLINE][BOUNDARY][NEWLINE]agent: the guide for veterans?[NEWLINE]user: yes[NEWLINE]agent: Apply for VA health care PDF Get started with mental health services PDF Apply for a disability rating PDF Apply for education benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: If I have a service-related disability[NEWLINE]agent: Explore VA.gov to learn about your benefits[NEWLINE][BOUNDARY][NEWLINE]user: how to download the guide for family members[NEWLINE]agent: Get started with caregiver benefits PDF Apply for survivor benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: How is life insurance? Explore VA life insurance options[NEWLINE]agent: Life insuranceExplore VA life insurance options for Veterans, service members, and families. Manage your policy online, file claims for benefits, and access helpful resources.[NEWLINE]user: how is housing assistance"}
{"id": "superseg_train_1048", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: ok and how do I download our VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: For veterans?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: For family members?[NEWLINE]user: Yes[NEWLINE]agent: Get started with PDF caregiver benefits Apply for PDF survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: what things should I know about VA.gov?[NEWLINE]agent: Disability File a disability compensation claim for conditions related to your military service and manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do when I download your VA welcome kit?"}
{"id": "superseg_train_1049", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: How do I download your VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: For veterans?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: For family members?[NEWLINE]user: Yes[NEWLINE]agent: Get started with PDF caregiver benefits Apply for PDF survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if the veteran has a service related disability?[NEWLINE]agent: See if you qualify for a housing grant to help you live more independently.[NEWLINE]user: And what should I present?"}
{"id": "superseg_train_1050", "dialogue": "user: Hi, how you doing. I'm a recent veteran, and was told that i could get some kind of introductory information. Is that right?[NEWLINE]agent: You're right. Now you have this condition, you may use the VA Welcome Kit, which can help to guide you to the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: And how exactly can i know more of these benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Is the information you look, for veterans?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Is for family members, then?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: O.k, then, you want me to guide you to exploring your benefits?[NEWLINE]user: Yeah, that would be nice, thanks. What can you tell about it, then?[NEWLINE]agent: Well, there is your option to file a disability compensation for conditions related to your military service, plus managing your benefits over time.[NEWLINE]user: Is there any chance i can get a housing?[NEWLINE]agent: Sure. you'll have to see if you're eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Does the welcome kit have the option to print it in black and white?"}
{"id": "superseg_train_1051", "dialogue": "user: Hello! I would like to get a welcome kit.[NEWLINE]agent: Of course. The welcome kit can help guide you to the benefits and services you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: Can I download the VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: I am a veteran, does this apply to me?[NEWLINE]user: Yes absolutely.[NEWLINE]agent: You can to request the VA Health Care PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Is it convenient for me to explore VA.gov?[NEWLINE]agent: Yes, there you will get information on how to manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: Can I share the benefits guide with my friends or is it confidential?[NEWLINE]agent: You can do it, it is not confidential information.[NEWLINE][BOUNDARY][NEWLINE]user: Will you help me if I have a service related disability?"}
{"id": "superseg_train_1052", "dialogue": "user: Hello and good morning to you. I recently got the veteran status and was given a veteran welcome kit. Could you point me out what can i do with that?[NEWLINE]agent: Sure, no problem. Congrats on your new status. Your VA welcome kit can be useful in order to guide you to the benefits and services you've earned. In that way, you can ge many advantages from your VA status.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's pretty interesting. But, how can i know what kind of benefits and services are available? Are there any guides to get?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want some guide for veterans?[NEWLINE]user: No, not for that. I already know some things.[NEWLINE][BOUNDARY][NEWLINE]agent: Are interested in guides for your possible family members, then?[NEWLINE]user: No, neither that. I'll look for something related later.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, you would like to know more about your benefits via online?[NEWLINE]user: No, i don't need that right now. i checked something days ago.[NEWLINE][BOUNDARY][NEWLINE]user: Hey, sorry if this sounds trivia but, When i print my welcome kit guide, may i do that in black and white? or that's only allowed in color?[NEWLINE]agent: It isn't trivial at all. You can print your guide in black and white without any problem and share it.[NEWLINE]user: Oh, i see, so is totally my choice then. If i want it in color then, no problem, isn't?"}
{"id": "superseg_train_1053", "dialogue": "user: can you give me details of VA benefits for service members[NEWLINE]agent:  you 're serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay[NEWLINE]user: yes[NEWLINE]agent: you may be eligible for VA benefits both during service and after separation or retirement[NEWLINE][BOUNDARY][NEWLINE]user: what are the benefit pages[NEWLINE]agent: On this pageyou can use during and after service VA benefitsTime - sensitive VA benefits to consider when separating or retiring[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a traditional or technical member of the National Guard and Reserve,[NEWLINE]agent:  you may also be eligible for some VA benefits. Find out which benefits you may qualify for and when to apply.  You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing[NEWLINE]user: If I'm a traditional or technical member of the National Guard and Reserve[NEWLINE]agent: You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing[NEWLINE][BOUNDARY][NEWLINE]user: what are the VA benefits that I can use during and after the service"}
{"id": "superseg_train_1054", "dialogue": "user: hi i need help about VA benefits for service members[NEWLINE]agent: Are you serving on active duty in the United States Uniformed Services, including the National Guard and Active Reserve with Federal Pay?[NEWLINE]user: Yes[NEWLINE]agent: then you may be eligible for VA benefits both during service and after separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the Home Aid and Assistance program or subsidy?[NEWLINE]agent: Home Aid and Assistance or Subsidy If you need help with your daily activities or are confined to your home, check to see if you are eligible to increase the aid added to your monthly Veterans Pension payments. Open only to active duty veterans[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do To connect with other resources for veterans and transitioning service members?[NEWLINE]agent: Visit the Department of Defense website DoD Military OneSource\u00a0 Visit our mental health site for service members in transition\u00a0 Read about our commitment to supporting veterans in transition[NEWLINE]user: and what should I do if there is a mental health problem?[NEWLINE]agent: Get care now\u00a0\u00a0\u00a0\u00a0 If you need help with a specific mental health problem or are having trouble sleeping, control your anger, or adjust to civilian life, you are not alone.[NEWLINE][BOUNDARY][NEWLINE]user: and what things can I find on this page?"}
{"id": "superseg_train_1055", "dialogue": "user: How do I receive VA benfits?[NEWLINE]agent: Do you serve in the U.S. uniformed services including active National Guard and Reserve?[NEWLINE]user: Yes, I am an active duty member of the U.S. uniformed services.[NEWLINE]agent: Then it looks like you are eligible for VA benefits during service and after retirement.[NEWLINE]user: Will I be eligible for VA benefits as a technical member or traditional member of the National Guard and Reserve?[NEWLINE]agent: Yes, you could be eligible for some benefits as a technical member of the National Guard and Reserve; which you will learn about in your required Transition Assistance Program.[NEWLINE][BOUNDARY][NEWLINE]user: ?What VA benefits can i use during and after service?[NEWLINE]agent: GI Bill and education benefits that help pay for school or any training you take.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to call if you have hearing loss?[NEWLINE]agent: You can call TTY 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get benefits if I am a technical member of the National Guard and Reserve?[NEWLINE]agent: Yes, you could be eligible and can find out which benefits you qualify for and when to apply and can learn about them through TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: What services are available for home loans?"}
{"id": "superseg_train_1056", "dialogue": "user: I would like to get information VA benefits for service members.[NEWLINE]agent: What would you like to know?[NEWLINE]user: I am an active National Guard.[NEWLINE]agent: Perfect. You are eligible for VA benefits.[NEWLINE]user: Are you traditional or technical member of the National Guard?[NEWLINE]agent: Yes, I'm a traditional National Guard.[NEWLINE][BOUNDARY][NEWLINE]user: What are benefits to consider when separating or retiring?[NEWLINE]agent: You 'll need to file 180 to 90 days before separation.[NEWLINE][BOUNDARY][NEWLINE]user: Can i walk in to any Vet Center during clinic hours?[NEWLINE]agent: Yes, anytime.[NEWLINE][BOUNDARY][NEWLINE]user: Cau I to use benefits during and after service?"}
{"id": "superseg_train_1057", "dialogue": "user: I need to know about VA benefits for service members.[NEWLINE]agent: Are you active duty?[NEWLINE]user: Yes[NEWLINE]agent:  you may be eligible for VA benefits both during service and after separation or retirement[NEWLINE]user: When will I find out about these benefits?[NEWLINE]agent: You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Are there benefits I can use during and after service?[NEWLINE]agent: GI Bill and other education benefitsFind out if you qualify for VA education benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get mental health help?[NEWLINE]agent:  Call or walk in to any VA medical center anytime, day or night. Find your nearest VA health facility Call or walk in to any Vet Center during clinic hours.[NEWLINE]user: I need the number for those with hearing loss."}
{"id": "superseg_train_1058", "dialogue": "user: Hello, I'd like to learn more about VA benefits for service members. What can you tell me?[NEWLINE]agent: Are you serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay?[NEWLINE]user: No, I'm not serving at the moment.[NEWLINE]agent: Are you a  traditional or technical member of the National Guard and Reserve?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case you may also be eligible for some VA benefits. We can help you find out which benefits you may qualify for and when to apply. You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know and all, but what can I do about my job? I can't work with my disability.[NEWLINE]agent: If you have a service-connected disability that limits your ability to work or prevents you from working, find out how to apply for vocational rehab. You can apply up to 12 years from when you receive your notice of separation or your first VA disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. What can information can I find on your website?[NEWLINE]agent: You can learn about VA benefits you can use during and after service and time-sensitive VA benefits to consider when separating or retiring.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more resources for veterans?"}
{"id": "superseg_train_1059", "dialogue": "user: How do I get VA benefits?[NEWLINE]agent: Are you serving on active duty in the United States uniformed services?[NEWLINE]user: No, I am not serving at this time.[NEWLINE]agent: Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: No, I am not a traditional member of the National Guard and Reserve.[NEWLINE][BOUNDARY][NEWLINE]user: Is there help for mental health care?[NEWLINE]agent: If you need support for a specific mental health problem, having problems sleeping, or having problems controlling your anger we offer free care.[NEWLINE]user: How can i access free mental health services through the VA right away?[NEWLINE]agent: You can call or walk into any VA medical center anytime, day or night or during clinic hours.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pre plan for burial through the VA?"}
{"id": "superseg_train_1060", "dialogue": "user: Hello, I'd like to learn more about VA benefits for service members.[NEWLINE]agent: Are you serving on active duty then?[NEWLINE]user: No, I'm not serving. I wanted to ask some questions for my uncle, he isn't good with computers.[NEWLINE]agent: Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: Yes, I am a technical member of the National Guard.[NEWLINE]agent: In that case you may also be eligible for some VA benefits. You can learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: *can't write*[NEWLINE]agent: *can't respond*[NEWLINE][BOUNDARY][NEWLINE]user: That's great. How will I be able to connect with other resources for transitioning service members?[NEWLINE]agent: There are several ways to connect with other resources. For example, you can visit the Department of Defense DoD Military OneSource website, visit our mental health site for transitioning service members or read about our commitment to supporting transitioning Veterans.[NEWLINE]user: I see. You know, I'm suffering from hearing loss due to an incident at work, so is there any chance you have a phone number for people with hearing disabilities?"}
{"id": "superseg_train_1061", "dialogue": "user: hi i need help about GI Bill and other educational benefits[NEWLINE]agent: About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.[NEWLINE]agent: Do you want to know what to do After submitting the application?[NEWLINE]user: do not[NEWLINE]agent: Want to know How to apply for the GI Bill or other VA education and training benefits?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know if you are eligible for the GI Bill or other VA educational benefits?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What Other VA benefits and services do you offer?[NEWLINE]agent: VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.[NEWLINE][BOUNDARY][NEWLINE]user: And can you transfer the benefits of GI Bill?"}
{"id": "superseg_train_1062", "dialogue": "user: hi i need help about GI Bill and other educational benefits[NEWLINE]agent: want to know about the benefits of GI Bill?[NEWLINE]agent: and want to know what to do after submitting the application?[NEWLINE]user: do not[NEWLINE]agent: want to know How to request the GI Bill?[NEWLINE]user: Yes[NEWLINE]user: what is eligibility?[NEWLINE]agent: Eligibility See if you are eligible for the GI Bill or other VA educational benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits does this program give?[NEWLINE]agent: VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to enter the program?[NEWLINE]agent: you must fill out the Educational Forms and Resources Download the VA Educational Benefit Forms,[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to enter other programs?"}
{"id": "superseg_train_1063", "dialogue": "user: I'm interested in more information and VA resources[NEWLINE]agent: I can help you Learn about VA education benefits programs and compare GI Bill benefits by school.[NEWLINE][BOUNDARY][NEWLINE]agent: What other benefits and services are available?[NEWLINE]user: no don't need other info.[NEWLINE][BOUNDARY][NEWLINE]user: I need to know how the GI bill works,[NEWLINE]agent: I can  assist with Learning how the GI Bill works and explore your options to pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: Who are these benefits for?[NEWLINE]agent:  VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling Learn how to apply for and manage the education and training benefits you 've earned[NEWLINE][BOUNDARY][NEWLINE]user: What about post 9/11 available benefits?[NEWLINE]agent: Yes you can See how much of your GI Bill benefits you have left to help pay for school or training[NEWLINE]user: Can I change my GI Bill school or program?[NEWLINE]agent: You can Request a change to use a different GI Bill program or to transfer your benefits to a new school or training program.[NEWLINE]user: How can I verify my school enrollment?"}
{"id": "superseg_train_1064", "dialogue": "user: I would like to obtain information related to training services.[NEWLINE]agent: Benefits are related to needs such as paying for college tuition, finding the right school or training program, and getting professional advice.[NEWLINE][BOUNDARY][NEWLINE]agent: What information can I get on this page?[NEWLINE]user: Manage your Veterans Education Benefits.[NEWLINE]agent: Can I download more information?[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get a job?[NEWLINE]agent: Yes, you are in the right place.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know your GI Bill comparison tool.[NEWLINE]agent: I invite you to learn about educational programs and compare benefits by school.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to get more information.[NEWLINE]agent: Absolutely, ask me a question online.[NEWLINE][BOUNDARY][NEWLINE]user: I'll call 711."}
{"id": "superseg_train_1065", "dialogue": "user: I would like information about education and training benefits.[NEWLINE]agent: Sure. We have benefits to VA education benefits help Veterans, service members, and their qualified family.[NEWLINE][BOUNDARY][NEWLINE]user: On this page I can to get information?[NEWLINE]agent: Yes, all information and resources that you need.[NEWLINE][BOUNDARY][NEWLINE]user: How I know if am I eligible to get this benefits?[NEWLINE]agent: Explore your options to pay for school or training[NEWLINE]agent: Would you like to apply for any of our benefits?[NEWLINE]user: Yes, sure.[NEWLINE]agent: You know how to prepare and apply for the GI Bill?[NEWLINE]user: Yes[NEWLINE]agent: Could I be eligible?[NEWLINE]user: Yes, check the manual.[NEWLINE]agent: GI Bill benefitsLearn"}
{"id": "superseg_train_1066", "dialogue": "user: Hey there. I'm a veteran, but I'm thinking into go back to school. I would like to know if there is any benefit that could help me with this?[NEWLINE]agent: OK, no problem.  For that we can offer you the GI Bill benefit, which will you to explore your options to pay for school or training.[NEWLINE]agent: All that after you apply for it. Have yyou ever apply for any of this programs?[NEWLINE]user: Yes, I have applied for some of the programs before, I know I'll have to wait certain period of time.[NEWLINE][BOUNDARY][NEWLINE]user: But I was wondering, which is the institution in charge of all this programs and if they got some news bulletin or something?[NEWLINE]agent: The Veteran benefits administration is the one in charge and they send email updates, which can be received by you.[NEWLINE][BOUNDARY][NEWLINE]user: And this school program in what does it help me?[NEWLINE]agent: The VA education program help veterans, service members and their family members with needs like paying college tuition, finding the right school or training program.[NEWLINE][BOUNDARY][NEWLINE]user: I have some problems with my hearing, this won't be a problem?[NEWLINE]agent: No, not at all. In that case you can call to the TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But then I would like to get some more information.[NEWLINE]agent: About the schools, we can speak with the administrators, so they can ajust to your condition.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I found difference schools which I can go? I would I compare them?"}
{"id": "superseg_train_1067", "dialogue": "user: I want to know about VA education benefits[NEWLINE]agent: VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling. You can find out how to apply for and manage the education and training benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know some of the things you can do on the site?[NEWLINE]user: yes, I'm looking for anything that can help[NEWLINE]agent: Okay, you can get GI Bill and other education benefits, manage your Veterans education benefits, and look at more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about other resources on education benefits?[NEWLINE]agent: We have the GI Bill Comparison Tool. You can learn about VA education benefits programs and compare GI Bill benefits by school.[NEWLINE][BOUNDARY][NEWLINE]user: ok, do you have more about other services like transitioning?[NEWLINE]agent: We have VA transition assistance. You can learn about VA benefits available to you and your family as you transition out of active - duty, National Guard, or Reserve service.[NEWLINE][BOUNDARY][NEWLINE]user: and you can help me with applying for benefits?[NEWLINE]agent: Yes, Learn how to apply for and manage the education and training benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with restoring GI Bill benefits?[NEWLINE]agent: Yes we can help restore your GI Bill benefits. If your school closed or your program ended because of a change in VA regulations or a new law, you can apply to have your GI Bill benefits restored.[NEWLINE][BOUNDARY][NEWLINE]user: will you help me with how to use my GI BIll to pay for school?"}
{"id": "superseg_train_1068", "dialogue": "user: How can i find out more information and resources about GI Bill and VA education benefits?[NEWLINE]agent: You can use the GI Bill Comparison ToolLearn about VA education benefits programs and compare GI Bill benefits based on the school you choose.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, not at this time,, thank you.[NEWLINE]user: Can i get support for a small business as a veteran?[NEWLINE]agent: Yes, there is a Veteran-owned small business support and all you need to do is register.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my school closed or program ended because of a change in VA regulations?[NEWLINE]agent: You would need to apply to restore your GI Bill benefits.[NEWLINE]user: So all I need to do is apply to get my GI Bill benefits restored?[NEWLINE]agent: Yes, just apply again to restore your GI Bill benefits if your school closed.[NEWLINE][BOUNDARY][NEWLINE]user: Are their any stories of how veterans and service members use the GI Bill that I can see?[NEWLINE]agent: You can see stories of how Veterans and service members use GI Bill and it will show you how they advanced in their career.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am enrolled in an approved school?"}
{"id": "superseg_train_1069", "dialogue": "user: I need information on educational and career counseling.[NEWLINE]agent: I can help you  Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services.You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Who s eligible for Educational and Career Counseling?[NEWLINE]agent: You Will be discharged from active duty within 6 months,[NEWLINE]agent: Are you wanting to see if you are eligible?[NEWLINE]user: Yes I am[NEWLINE]agent: If you are the dependent of a veteran you may also qualify for education and career counseling.   I can help you learn more about employment benefits for dependents,[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: Counseling to help you decide which civilian or military jobs you wants to help you find a training program or jobs  Educational and Career Counseling[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online?[NEWLINE]agent: Go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I want a civilian job?"}
{"id": "superseg_train_1070", "dialogue": "user: Good morning, i'm thinking about get into some education, I heard you can offer some benefits for veterans so, how ca i get them?[NEWLINE]agent: Well, first of all, you'll have to apply for Vocational Rehabilitation and Employment benefits. After that, you'll be assigned a Counselor to work with.[NEWLINE][BOUNDARY][NEWLINE]user: O.k so there's a process behind that. It makes sense. In any case, can i apply using mail?[NEWLINE]agent: Sure, you can do that. Just download VA Form 28-8832 for Educational / Vocational Counseling Application and fill it out.[NEWLINE]agent: Do you want to know what happens if you qualify?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good, If you qualify, we'll invite you to an orientation session at a VA regional benefit office near you.[NEWLINE][BOUNDARY][NEWLINE]user: Pretty simple but effective. So, to be sure, if i qualify, i'll get an invitation, right?[NEWLINE]agent: That's correct, that's how it is.[NEWLINE][BOUNDARY][NEWLINE]user: Which benefits brings me to be qualified?[NEWLINE]agent: Well, you get counseling to help you decide which civilian or military jobs you want; Also, you get help to find a training program or job, besides Educational and career counseling.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Sorry for this, but i think i didn't start well this conversation. Could you tell me how can i apply for this counseling in first place.[NEWLINE]agent: Don't worry. You may be eligible for this if you're leaving active service soon or if you have been discharged within the past year or if you are the dependent of a veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i go to get more information to help me decide?"}
{"id": "superseg_train_1071", "dialogue": "user: dsafe[NEWLINE]agent: No problem. You need to find out how to apply for the VA chapter 36 benefit, related to get free education and career counseling services for veterans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get this services?[NEWLINE]agent: To get access to this services you need to be discharged in the next 6 months from your active duty.[NEWLINE][BOUNDARY][NEWLINE]user: There are any other way to apply for this benefits besides internet?[NEWLINE]agent: You can also do it by mail. You just need an educational/vocational counseling application VA form 28-8832.[NEWLINE]agent: Fill it and send it.[NEWLINE]user: Alright. I'll have to search for it. I don't know if I qualify for this yet.[NEWLINE][BOUNDARY][NEWLINE]user: What can make me eligible for this?[NEWLINE]agent: For this, you need to accomplish with the request of be discharged from active duty within 6 months.[NEWLINE]user: What happens for people who is dependent of veterans?[NEWLINE]agent: There is no problem in that case you may also qualify for educational and career counseling.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, which are the steps to follow to get this?"}
{"id": "superseg_train_1072", "dialogue": "user: I need information on educational and career counseling.[NEWLINE]agent: I can assist you with how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services. You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to be eligible for educational and career counseling?[NEWLINE]agent: You can get these services if one of the following is true, first  YouWill be discharged from active duty within 6 months,[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am eligible?[NEWLINE]agent:  we'll invite you to an orientation session at your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: Counseling to help you decide which civilian or military jobs you wantsto help you find a training program or job[NEWLINE][BOUNDARY][NEWLINE]user: I need to be discharged within 6 months from active duty to get services?[NEWLINE]agent: Yes that is one criteria we look at.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply by mail?[NEWLINE]agent: Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832.Download VA Form 28 - 8832 PDF[NEWLINE]agent: Do you need to find out if you are eligible?"}
{"id": "superseg_train_1073", "dialogue": "user: afsdsaf[NEWLINE]agent: Yes, sure. No problem. You need to apply for vocational rehabilitation and employment benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for this benefits?[NEWLINE]agent: To apply to this you need to be about to leave active service soon if you have been discharged within the past year or if you are dependent of a veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I see, that's very interesting. The only way  to apply to this is by the web?[NEWLINE]agent: No, not really. You can also use the mail  for your application. You need an educational/vocational counseling application VA form 28-8832, which you have to download.[NEWLINE]agent: Would you you like to apply for this program?[NEWLINE]user: Yes, I'm very interested in the subject, but I still have some questions for you.[NEWLINE][BOUNDARY][NEWLINE]user: OK, What happens when you apply for this program?[NEWLINE]agent: If you are eligible for this, we'll invite you to a orientation session at your nearest VA regional benefit office, so you can get more information.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's very nice. And what other information do I need to apply correctly?"}
{"id": "superseg_train_1074", "dialogue": "user: How do I get education and career counseling through the VA?[NEWLINE]agent: You can get these benefits by applying for Vocational Rehabilitation and Employment benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail?[NEWLINE]agent: You would need to fill out an Educational/Vocational Counseling Application VA Form 28-8832 after you download it.[NEWLINE]agent: Do you know what happens after you qualify?[NEWLINE]user: No, I do not know.[NEWLINE]user: How do I apply by mail?[NEWLINE]agent: Mail the completed form to the nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get more information about the VR&E services?[NEWLINE]agent: You can watch a video we provide about VR&E Chapter 36 services.[NEWLINE][BOUNDARY][NEWLINE]user: How do we find out if we are eligible for Educational and Career Counseling?"}
{"id": "superseg_train_1075", "dialogue": "user: Good morning, please i need information about educational counseling?[NEWLINE]agent: Sure. You have to know that you may be eligible for educational and career counseling services if you're leaving active service soon. IT applies even if you've been discharged within the last year or if you're dependent of a veteran.[NEWLINE]user: OK, then if i meet those requirement, i may be able to get those services for free, right?[NEWLINE]agent: That's correct. IF you qualify, then you can access those services for free.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i understand. So, can you tell me again who's eligible for this?[NEWLINE]agent: Well, for example. you can access this if you are going to be discharged from active duty within 6 months.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, it's a prudential time frame. If i can't o don't like to apply online, may i apply via mail?[NEWLINE]agent: Sure. For that, you have to download VA Form 28-8832 and fill it out.[NEWLINE]agent: Do you want to know what happens if you qualify?[NEWLINE]user: No, don't think i need that for now.[NEWLINE][BOUNDARY][NEWLINE]user: Going back to the online process, How do i apply through there?"}
{"id": "superseg_train_1076", "dialogue": "user: can you give me details of Educational and Career Counseling[NEWLINE]agent:  Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services. You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for educational and professional advice?[NEWLINE]agent: you may also qualify for Educational and Career Counseling. Learn more about employment benefits for dependents[NEWLINE][BOUNDARY][NEWLINE]user: what are the steps to apply online[NEWLINE]agent:  Sign in to your eBenefits account.Select Apply.Click Vocational Rehabilitation and Employment Benefits[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?[NEWLINE]agent: Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832. Download VA Form 28 - 8832 PDF[NEWLINE]agent: do you qualify[NEWLINE]user: yes[NEWLINE]agent:  we ll invite you to an orientation session at a VA regional benefit office near you.[NEWLINE]user: What should I complete by mail?"}
{"id": "superseg_train_1077", "dialogue": "user: can you give me more information and resources[NEWLINE]agent: How much life insurance do I need?[NEWLINE]user: yes[NEWLINE]agent: Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need[NEWLINE][BOUNDARY][NEWLINE]user: how to manage my policy and benefits[NEWLINE]agent:  Access your policy onlineFind out how to check your policy 's status, update your information, or pay your premium online[NEWLINE]user: How do I update the benefits?[NEWLINE]agent: Update your beneficiariesKeep the information up to date about who you want to receive your insurance proceeds.This will make it easier for your family members to file a claim in their time of need[NEWLINE][BOUNDARY][NEWLINE]user: What other VA benefits and services are there?[NEWLINE]agent: Burial benefits and and memorial itemsGet help planning a burial, order a headstone or other memorial item, and apply for survivor and dependent benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is VA life insurance"}
{"id": "superseg_train_1078", "dialogue": "user: I need more information and resources on life insurance.[NEWLINE]agent: Do you need to figure how much life insurance you need?[NEWLINE]user: Yes[NEWLINE]agent: You can Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE][BOUNDARY][NEWLINE]user: What all can I do?[NEWLINE]agent: Get VA life insurancesManage your policy and benefit and More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: Can I get and download forms?[NEWLINE]agent: Yes you can download the forms you need to apply for and manage your life insurance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is VA life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.Explore your options, manage your policy, and file claims to get the insurance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other VA benefits and services available?"}
{"id": "superseg_train_1079", "dialogue": "user: Hello. I want to get some information on life insurance for vets.[NEWLINE]agent: VA life insurance offer financial security for veterans and service members and closest family members.[NEWLINE][BOUNDARY][NEWLINE]agent: On this site you can find information for what you need.[NEWLINE]user: What kind of information I can found here?[NEWLINE]user: there is especific information?[NEWLINE]agent: Yes, you can information of how to get VA life insurance, manage your policy and benefits and more information.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me of how do I get an insurance?[NEWLINE]agent: The insurance you'll receive or you can apply depends on which do you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: And there are more benefits?[NEWLINE]agent: Yes, there are benefits such as burial and memorial items, as the planning of a burial, order a headstone and any other memorial item you may need.[NEWLINE][BOUNDARY][NEWLINE]user: and how do I get this information?"}
{"id": "superseg_train_1080", "dialogue": "user: I need some information about VA Life Insurance, what resources and information is available to me?[NEWLINE]agent: Do you know how much life insurance you need?[NEWLINE]user: No I am not sure how much insurance I need, that is why I am looking for more information?[NEWLINE]agent: If you have a policy you can manage your police online.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other VA benefits and services that I am not aware of?[NEWLINE]agent: Yes there are other benefits that you might not be aware of. There are burial benefits and memorial items. You can get help planning a burial, order a headstone or other memorial items and apply for survivor and dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of having VA life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my request for a policy was denied?[NEWLINE]agent: If you application for a policy was denied you can file a TSGLI appeal VA Form SGLV 8600A if you've received a denial letter for Traumatic Injury Protection Life Insurance benefits that instructs you to use this form. Remember you must file your appeal by the date provided in the letter.[NEWLINE]user: What about my beneficiaries, why do I have to keep updating this information?"}
{"id": "superseg_train_1081", "dialogue": "user: Hey, what's going on? Everything all right?..Please, i've been viewing information about veteran's life insurance, but need more. Could you help me on that?[NEWLINE]agent: Have you already made calculations about your insurance's possible amount?[NEWLINE]user: No, i hadn't.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i can wait. Meanwhile, can you answer me something? A friend of mine request a life insurance and got rejected, What can he do about it?[NEWLINE]agent: No problem. If he received a denial letter for Traumatic Injury Protection Life Insurance benefits, then he ca appeal it filing a Form 8600A. When he files, let him know that he must use the date of the rejection.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll make sure to tell him about it. Another question, please. Which other benefits and services can offer VA?[NEWLINE]agent: There are a set of additional benefits and services that VA can offer to you. One of them would be burial benefits and memorial items, plus possible survivor and dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, sounds like something a little extreme but it is relevant. Oh well, besides that, Do you have a list of conditions that can't be covered by insurance policy?[NEWLINE]agent: Well, certainly, there could be some. You'll have to check what medical condition could make you uninsurable and ways to make sure you get covered.[NEWLINE]user: O.k. so, based on your answer, there is a list, i guess?"}
{"id": "superseg_train_1082", "dialogue": "user: Yes. I hope you can. I want to know more about the life insurance for veterans.[NEWLINE]agent: Well, which kind of questions do you have?[NEWLINE]user: I was wondering how do I know how much  insurance do I need?[NEWLINE][BOUNDARY][NEWLINE]user: An which others benefits there are related to burials?[NEWLINE]agent: There are burial benefits and memorial items, which helps you on planning a burial, order a headstone or any other memorial item you may need.[NEWLINE][BOUNDARY][NEWLINE]user: On this site is possible to find information about how to manage the benefits?[NEWLINE]agent: Yes, we provide information about how to get the life insurance and also how to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: OK, that last part is what I want information about, the management of the benefits and planning.[NEWLINE]agent: Beneficiaries can get counseling and online preparation in a VA life insurance plan.[NEWLINE][BOUNDARY][NEWLINE]user: And how do you know how much insurance do I need?"}
{"id": "superseg_train_1083", "dialogue": "user: Hello, can you tell me about your life insurance for veterans?[NEWLINE]agent: Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What exactly can I find on this page of yours?[NEWLINE]agent: You can get VA life insurance, manage your policy and benefits, or find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about that, what information and resources do you offer?[NEWLINE]agent: Are you wondering how much life insurance you need?[NEWLINE]user: Yes. I mean, who doesn't?[NEWLINE]agent: In that case you should use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question. I've calculated all of the expenses recently and you still owe me funds. Is there an online service that can help me?[NEWLINE]agent: Yes, you can search for unclaimed insurance funds. If you think we may owe you funds from a VA insurance police, you can search our unclaimed funds records by the qualifying Veteran's name.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And can you counsel me on the life insurance? I'm a bit confused.[NEWLINE]agent: Yes, we offer beneficiary financial counseling and online will preparation. If you're enrolled in a VA life insurance plan, find out if you can get free financial planning and online will preparation services.[NEWLINE][BOUNDARY][NEWLINE]user: Good, but is it also possible to update my information online or do I need to do it in another way as well?"}
{"id": "superseg_train_1084", "dialogue": "user: Hello! I would like to obtain information about insurance life.[NEWLINE]agent: Sure. Life insurance can offer financial security for Veterans, service members, and their spouses and dependent childrens.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more info?[NEWLINE]user: Yes, I would like to get all the information.[NEWLINE][BOUNDARY][NEWLINE]user: Could I get insurance?[NEWLINE]agent: Yes, we have multiple options.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to read your insurance policies.[NEWLINE]agent: You can get information online.[NEWLINE][BOUNDARY][NEWLINE]user: Do they have benefits for extreme situations?[NEWLINE]agent: Benefits for totally disabled or terminally.[NEWLINE][BOUNDARY][NEWLINE]user: What about financial planning?"}
{"id": "superseg_train_1085", "dialogue": "user: Hi! I'm looking for information on life insurance.[NEWLINE]agent: Sure, life insurance can offer financial security for veterans, service members and their families.[NEWLINE][BOUNDARY][NEWLINE]agent: On this page you can get more information on this topics.[NEWLINE]user: Which kind of information can I found?[NEWLINE]agent: You'll find how to get a VA life insurance and how to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about how to get a VA life insurance.[NEWLINE]agent: You will get a life insurance according to your eligibility.[NEWLINE]user: Is there any kind of counseling?[NEWLINE]agent: You will get financial counseling and online so you will get preparation.[NEWLINE]user: what happens if my disability makes me unable to work?[NEWLINE]agent: We'll find out how extreme is your case, so you be able to receive your benefits early.[NEWLINE][BOUNDARY][NEWLINE]user: I have some hearing issues."}
{"id": "superseg_train_1086", "dialogue": "user: Is there more information about how much life insurance I need?[NEWLINE]agent: Are you looking for life insurance?[NEWLINE]user: No, I am not looking for life insurance at this time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn about SGLI Online Enrollment System?[NEWLINE]agent: You can follow us on Veterans Benefits Administration Facebook, Instagram, and Linkedin.[NEWLINE][BOUNDARY][NEWLINE]user: How can I call you?[NEWLINE]agent: You can call Support for SGLI or VGLI t 800-419-1473; other VA life insurance programs 800-669-8477; or call MyVA311 for help 844-698-2311[NEWLINE][BOUNDARY][NEWLINE]user: What is the SGLI Online Enrollment System?[NEWLINE]agent: SGLI Online Enrollment System or SOES is our online enrollment system for Servicemembers Group Life Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get updates?[NEWLINE]agent: Veterans benefits sends update via email.[NEWLINE][BOUNDARY][NEWLINE]user: What is the truth about Special dividend rumors?"}
{"id": "superseg_train_1087", "dialogue": "user: Hey there I'm looking for more information.[NEWLINE]agent: Sure thing. It's related to life insurance?[NEWLINE]user: Yes, I want to know how much do I need.[NEWLINE]agent: No problem. To know how much life insurance you need we need to calculate it.[NEWLINE][BOUNDARY][NEWLINE]user: It's there any online system for that?[NEWLINE]agent: Yes, there is the SGLI online enrollment system, where you can ask us online.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I can apply for a life insurance?[NEWLINE]agent: You can receive financial counseling and online preparation about it.[NEWLINE][BOUNDARY][NEWLINE]user: What my family can do if they need to use the insurance but I'm not available?[NEWLINE]agent: Is very important that you keep your beneficiaries information updatd in your insurance process, so your family have a easier process in time of need.[NEWLINE]user: What can I do if  I get rejected?"}
{"id": "superseg_train_1088", "dialogue": "user: I need some information on VA life insurance.[NEWLINE]agent: Do you know how much life insurance you'll need?[NEWLINE]user: No. I don't know.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my beneficiaries on my policy?[NEWLINE]agent: Yes. It's very important to keep your beneficiaries information up to date, so that your loved ones can file a claim more easily when needed.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more about other VA benefits?[NEWLINE]agent: You can learn more about other VA benefits such as burial benefits on our website. You can also apply for survivor or dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I eceived a denial letter for Traumatic Injury Protection Life Insurance benefits. Can I appeal it?[NEWLINE]agent: Absolutely. You can file a TSGLI appeal VA Form SGLV 8600A. Be sure to file your appeal by the date given in your denial letter.[NEWLINE][BOUNDARY][NEWLINE]user: I have Diabetes. Will this make it more difficult for me to obtain private life insurance?"}
{"id": "superseg_train_1089", "dialogue": "user: I have questions about VA life insurance.[NEWLINE]agent: I'd be happy to assist you with any questions that you have. Do you know how much life insurance that you will need?[NEWLINE]user: No, I don't. I need help figuring this out.[NEWLINE][BOUNDARY][NEWLINE]user: Can I connect with the Veterans Benefits Administration through social media?[NEWLINE]agent: Yes, you can connect with the Veterans Benefits Administration through many social media channels including Facebook, Instagram, and LinkedIn.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about enrolling for SGLI. How can I get in touch with them?[NEWLINE]agent: You can use their SGLI Online Enrollment System to ask any questions that you may have.[NEWLINE][BOUNDARY][NEWLINE]user: Do they have a number I could call?[NEWLINE]agent: Yes, for questions about SGLI, you can call 1-800-419-1473.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get a rejection letter for Traumatic Injury Protection Life Insurance?[NEWLINE]agent: In the event that you receive a denial letter for TSGLI, you can file an appeal VA Form SGLV 8600A, by the date given in your letter.[NEWLINE][BOUNDARY][NEWLINE]user: I suffer from hearing loss, is there a TTY number available?"}
{"id": "superseg_train_1090", "dialogue": "user: I would like to have information and resources about insurance.[NEWLINE]agent: How much life insurance do you want?[NEWLINE]user: I am not sure.[NEWLINE]agent: Our life insurance needs calculator and VGLI comparison questionnaire to help.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get updates?[NEWLINE]agent: Yes, always.[NEWLINE][BOUNDARY][NEWLINE]user: What's your best insurance plan?[NEWLINE]agent: We have many options.[NEWLINE][BOUNDARY][NEWLINE]user: I can call you?[NEWLINE]agent: Yes. Call MyVA311 for help:844 - 698 - 2311.[NEWLINE]user: If I you have hearing loss?[NEWLINE]agent: Same! No problem.[NEWLINE][BOUNDARY][NEWLINE]user: What about SGLI Online Enrollment System?"}
{"id": "superseg_train_1091", "dialogue": "user: Hello, I am here to learn more about the life insurance for veterans.[NEWLINE]agent: Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about the services our page offers?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: On our page you can get VA life insurance, manage your policy and benefits, or find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also offer details about the different insurance options?[NEWLINE]agent: Yes, you can find out which life insurance plans you may qualify for and the benefits you'll receive with each plan.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if I need more in-depth information?[NEWLINE]agent: Would you like to know how much life insurance you may need?[NEWLINE]user: Well, yes.[NEWLINE]agent: In that case you can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE]user: That's practical. Do you also offer information about difficult medical conditions?[NEWLINE]agent: Of course. You can find out which medical conditions may make it hard for you to get private life insurance after you separate from service, and what to do to make sure you have coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Can I message you somehow about that?"}
{"id": "superseg_train_1092", "dialogue": "user: Hi, I need more information on VA life insurance[NEWLINE]agent: Would you like help knowing how much life insurance you may need?[NEWLINE]user: that would be great[NEWLINE]agent: You can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE][BOUNDARY][NEWLINE]user: do you offer help with wills so I can take care of all of that with my life insurance?[NEWLINE]agent: If you are in a VA life insurance plan we can help you find out if you can get online will preparation services[NEWLINE][BOUNDARY][NEWLINE]user: do you have more about benefits on social media?[NEWLINE]agent: Yes, we have Facebook, Instagram, Linkedin and a few more[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info I can read up on about anything that might make it hard for me to get life insurance later on?[NEWLINE]agent: Yes, we can help you with which conditions may make it hard for you to get private life insurance after you separate from the service.[NEWLINE][BOUNDARY][NEWLINE]user: last question, do you have a number I can call if I have hearing problems?"}
{"id": "superseg_train_1093", "dialogue": "user: I hope you can help me. I'm looking for information about benefits for members on service from VA[NEWLINE]agent: Are you a active member in duty on the US?[NEWLINE]user: No, not right now, I'm looking for information for someone else.[NEWLINE]agent: OK, no problem. This also get extended for traditional or technicals members of the national guard and reserve.[NEWLINE]user: My research is related to those areas.[NEWLINE]agent: In that case, you may want to know that you may also be eligible for some VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: it also cover other problems, like mental issues?[NEWLINE]agent: Yes, there is no problem, you'll receive help no matter what kind of condition you may have, you are not alone.[NEWLINE][BOUNDARY][NEWLINE]user: I get find information related to this here?[NEWLINE]agent: Yes, you'll find information you can use during and after service.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get access to VA benefits?"}
{"id": "superseg_train_1094", "dialogue": "user: I need help with understanding my VA benefits.[NEWLINE]agent: Are you currently serving on active duty in the US unifomed services?[NEWLINE]user: Yes, I currently serve in the National Guard.[NEWLINE]agent: Great. This may make you eligible for VA benefits during your service and after retirement.[NEWLINE][BOUNDARY][NEWLINE]user: I'm worried about my ability to find employment after my service. Can I get help with finding a job?[NEWLINE]agent: Yes. Our VA Transition Assistance Program is designed to help you explore different career options and also teach you how to access the VA benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: I suffer from PTSD. Am I eligible for any mental health assistance?[NEWLINE]agent: Have you been diagnosed with PTSD?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Are you also dealing with sleep and/or anger problems?[NEWLINE][BOUNDARY][NEWLINE]user: No. What VA benefits am I entitled to while I serve?"}
{"id": "superseg_train_1095", "dialogue": "user: I am a member of the VA service and would like information about my benefits.[NEWLINE]agent: Are you an active member of the National Guard?[NEWLINE]user: No, I am a member of the Federal Reserve.[NEWLINE]agent: Are you a traditional or technical member?[NEWLINE]user: No, I am a member of the Federal Reserve.[NEWLINE][BOUNDARY][NEWLINE]user: What are my benefits?[NEWLINE]agent: You may be able to get disability compensation.[NEWLINE]user: Can it be administered over time?[NEWLINE]agent: Yes, it applies at any time.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call you in case of doubt?[NEWLINE]agent: Yes, our eBenefits Technical Support number: 800 - 983 - 0937.[NEWLINE][BOUNDARY][NEWLINE]user: How could I get a housing subsidy?[NEWLINE]agent: Call us and we will expand the information for you.[NEWLINE][BOUNDARY][NEWLINE]user: Could I send you a message?"}
{"id": "superseg_train_1096", "dialogue": "user: I would like to have informati\u00f3n about benefits for service members.[NEWLINE]agent: Are you serving on active duty in the United States?[NEWLINE]user: Yes.[NEWLINE]agent: Are you separation or retirement?[NEWLINE]user: No, yet! But I thing that I am eligible for some VA benefit.[NEWLINE]agent: You can see benefits you may qualify for and when to apply.[NEWLINE][BOUNDARY][NEWLINE]user: It is important to know that I will get mental help after my retirement.  It is safe?[NEWLINE]agent: Yes, you can be sure.[NEWLINE]user: At this momento, I don't have a specific mental health problem.[NEWLINE][BOUNDARY][NEWLINE]user: Could you learn more about these benefits? I would like to secure my future.[NEWLINE]agent: You can always get more information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get updates constantly?"}
{"id": "superseg_train_1097", "dialogue": "user: I need help with benefits[NEWLINE]agent: Are you serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay?[NEWLINE]user: no[NEWLINE]agent:  Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: no I'm not[NEWLINE]user: I just want to know more about benefits?[NEWLINE]agent: We can help you find out which benefits you may qualify for and when to apply.[NEWLINE]user: where else can I get info on this?[NEWLINE]agent: You will also learn about these benefits in your required Transition Assistance Program briefing[NEWLINE][BOUNDARY][NEWLINE]user: where do I go for answers if I have more questions?[NEWLINE]agent: We have a page where you can ask questions online. I can give you a link if you want[NEWLINE][BOUNDARY][NEWLINE]user: and can I call in for help?"}
{"id": "superseg_train_1098", "dialogue": "user: Hey, i'm a service member and i would like to know if its possible to get some benefits from VA?[NEWLINE]agent: Are you serving on active duty in the U.S uniformed services?[NEWLINE]user: Yeah, that's correct.[NEWLINE]agent: Then congrats. You may be eligible to receive VA benefits both during service as well after your separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: That's a very good news. Tell me, do you have any phone resources?[NEWLINE]agent: Sure. You can make use of our many toll free numbers, such as VA benefits hotline, the eBenefits technical support or the MyVA311. All those lines are set to help you with your needs and doubts.[NEWLINE][BOUNDARY][NEWLINE]user: Well, at least i have a wide choice. Look, if i go for retirement, i would like to use that time to study, Do i have to apply in certain time frame?[NEWLINE]agent: That's correct. TO apply for Chapter 36, Educational and career counseling, you'll need to apply between 6 months before and 1 year after separation. As you are a active-duty service member, it easily applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about being active-duty. Do you have any insurance-related options?[NEWLINE]agent: Of course. We have some life insurance options that you can explore for you and your family. You can even manage those online.[NEWLINE][BOUNDARY][NEWLINE]user: That's wonderful. Because i'm still on service, could you tell what kind of benefits can i get, please?[NEWLINE]agent: Well, not only while you're in active duty but after you retire as well. For example, you can access the GI Bill and other education benefits to help you pay school or training.[NEWLINE]user: Ok, that's good. And those benefits can be transferred to my spouse?"}
{"id": "superseg_train_1099", "dialogue": "user: Hello and good afternoon. Greetings to you. I would like to know more about benefits from VA, please?[NEWLINE]agent: Are you an active duty member of our uniformed services?[NEWLINE]user: Yes, sir, that's correct.[NEWLINE]agent: Good, then you must know that you may be eligible for VA benefits, which would apply both during service and after your separation or retirement.[NEWLINE]user: Tell me, if i don't know about these benefits right now, i still can be briefed on them when i do my transition to civil life, isn't?[NEWLINE]agent: Totally right. You'll equally receive that information during your Transition Assistance Program briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Hummm, good, good. Say, if i have some disability, you can help me on that?[NEWLINE]agent: Sure, that would fall into other benefits which VA can offer you, qualifying as service-disabled veteran-owned small business.[NEWLINE][BOUNDARY][NEWLINE]user: And of course, i guess all this has t be done in a certain time, isn't?[NEWLINE]agent: You're correct. You can apply for that up to 12 years fromwhen you receive your notice of separation.[NEWLINE]user: Up to 12 years? really?"}
{"id": "superseg_train_1100", "dialogue": "user: Hello there. I'm here to find out more about VA benefits for service members.[NEWLINE]agent: Of course. Are you serving on active duty in the United States uniformed services then?[NEWLINE]user: Yes. I'm proudly serving in the National Guard.[NEWLINE]agent: In that case you may be eligible for VA benefits both during service and after separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about Veterans affairs?[NEWLINE]agent: For news and updates you can follow Veterans Affairs on Facebook, Instagram and Twitter.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, will do. Can you tell me more about other benefits I should consider? Being a Veteran and all that...[NEWLINE]agent: Gladly. You can file a claim for disability compensation for conditions related to your military service, for example, and manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: Look, that's great and all, but I've seen actual combat. I've been out there, on the battlefield and I risked my life for my country, God bless it. So what can my country do for a combat Veteran? I'm sure there is something.[NEWLINE]agent: Of course. If you are a combat veteran, apply right away to take advantage of 5 years of enhanced eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: Now we're talking. Are there any other VA benefits I can use?"}
{"id": "superseg_train_1101", "dialogue": "user: I served in the Army and I want to find out about compensation for having been in contact with dangerous chemicals[NEWLINE]agent: We can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in medical care for volunteers involved in chemical and biological testing?[NEWLINE]user: yes I am I want to see if I can get benefits[NEWLINE]agent: Did you volunteer for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: no, but I have another question[NEWLINE]user: where can I go for more info?[NEWLINE]agent: You can visit the U.S. Army web page or Call 800-984-8523[NEWLINE]user: how do you get help if you were involved in the chemical programs?[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by participation[NEWLINE]user: and does the care include agent orange contact during Vietnam?"}
{"id": "superseg_train_1102", "dialogue": "user: can you give me details of Exposure to hazardous chemicals and materials[NEWLINE]agent:  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know the details of the Medical care for volunteers involved in chemical and biological testing[NEWLINE]user: yes[NEWLINE]agent: Some of the 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975.[NEWLINE]user: yes[NEWLINE]agent:  You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation[NEWLINE]user: If I have questions or need help getting medical care[NEWLINE]agent:  Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE]user: If you served in the Republic of Vietnam[NEWLINE]agent: Agent OrangeIf you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war[NEWLINE]user: It is my case that I can do[NEWLINE]agent: an herbicide used to clear plants and trees during the war[NEWLINE]user: if I have contact with toxic things"}
{"id": "superseg_train_1103", "dialogue": "user: hello I need information about Exposure to hazardous chemicals and materials[NEWLINE]agent: of course Find out if you can get monthly disability compensation payments and other benefits for diseases or other conditions, such as those listed below. These are diseases and conditions that we believe may be caused by contact with harmful chemicals or other hazardous materials during military service.[NEWLINE][BOUNDARY][NEWLINE]user: Is there medical care for volunteers involved in chemical and biological tests?[NEWLINE]agent: Yes and this because Up to 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975[NEWLINE]user: Yes[NEWLINE]agent: You can get medical care through the US Army. USA If you volunteered for this research and you have an injury or illness caused directly by your participation.[NEWLINE]user: Where can i get more information?[NEWLINE]agent: Visit the US Army website. USA or\u00a0\u00a0 can call 800 - 984 - 8523[NEWLINE]user: How do I need help getting medical care?[NEWLINE]agent: you can call us freely at 800 - 984 - 8523 we will be happy to help you[NEWLINE]user: What places does the one involved in chemical and biological tests refer to?"}
{"id": "superseg_train_1104", "dialogue": "user: can you give me details of Exposure to hazardous chemicals and materials[NEWLINE]agent:  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know more about medical care for volunteers involved in chemical and biological tests[NEWLINE]user: yes[NEWLINE]agent: I was among the 60,000 veterans who volunteered for medical research for the United States' biological and chemical programs between 1942 and 1975.[NEWLINE]user: yes[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation[NEWLINE]user: I have questions or need help getting medical care[NEWLINE]agent:  Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: and these are the only diseases that can go into benefit[NEWLINE]agent: these are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: and if you have birth defects"}
{"id": "superseg_train_1105", "dialogue": "user: looking for anything I can get on the topic of  U.S. chemical testing on vets[NEWLINE]agent: Okay, we can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: do you give medical care for vets that were involved in the contact with the materials?[NEWLINE]agent: Were you one of the volunteers for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: yes I was and I need help[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: who can I call or where can I go?[NEWLINE]agent: You can visit the U.S. Army web page or call 800-984-8523[NEWLINE]user: do you have more information on Agent Orange?[NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: and we also may have been in contact with asbestos, do you have anything on that?"}
{"id": "superseg_train_1106", "dialogue": "user: Hello. How are you doing? I've been exposed to chemicals during my service and need information about which benefits I can get.[NEWLINE]agent: Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Well, you see, I've volunteered for medical research during my service time, which is when I believe my health took a dent. Is there anything you can do for me?[NEWLINE]agent: Are you one of the Veterans who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In this case you can get medical care through the U.S. Army, if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: Great. How can I get more information on that?[NEWLINE]agent: You can visit the U.S. Army web page, or call 800-984-8523.[NEWLINE]user: Will I also find answers to my questions there?[NEWLINE]agent: Yes, you will.[NEWLINE]user: That's helpful. I might also have come in contact with that nasty agent orange  during my time in vietnam. Do you know about that?[NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone (DMZ) during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: Right, right. That one. And asbestos. Does that ring a bell, too?"}
{"id": "superseg_train_1107", "dialogue": "user: Hello, I have some questions about being exposed to dangerous chemicals.[NEWLINE]agent: Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer medical care for veterans who volunteered for medical research?[NEWLINE]agent: Yes. Are you a Veteran who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: No, not during these years.[NEWLINE]user: Where can I find information about this topic?[NEWLINE]agent: Simply visit the U.S. Army web page, or call 800-984-8523.[NEWLINE]user: I wrote it down. Now back to our conversation, what if I had volunteered during the years you mentioned? Would I have gotten benefits?[NEWLINE]agent: Yes. In that case, you could get medical care through the U.S. Army, provided you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: Alright. Where can I find more information about this?[NEWLINE]agent: Simply visit the U.S. Army web page, or call 800-984-8523.[NEWLINE]user: The same places you mentioned before, I understand. What if I served in Afghanistan? Surely this must be addressed somehow."}
{"id": "superseg_train_1108", "dialogue": "user: Can you get disability f exposed to hazardous chemicals and materials?[NEWLINE]agent: You may be able to.  I can help  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below.  These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]agent: Were you a volunteer involved in chemical and biological testing?[NEWLINE]user: Yes I as in 1965.[NEWLINE]agent: So you volunteered for medical research for the US biological and chemical programs between 1942 and 1975?[NEWLINE]user: Yes 1965[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: How do I get answers or medical care?[NEWLINE]agent: Visit the U.S. Army web page,orCall 800 - 984 - 8523[NEWLINE]user: What about exposure to Agent Orange?[NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE][BOUNDARY][NEWLINE]user: Is disability available for these situations?[NEWLINE]agent: We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions[NEWLINE][BOUNDARY][NEWLINE]user: What other chemical testing qualifies?[NEWLINE]agent: If you were part warfare testing for Projects 112 or Shipboard Hazard and Defense SHAD from 1962 to 1974, you may be at risk of illnesses believed to be caused by chemical testing.[NEWLINE]user: What about exposure to asbestos?"}
{"id": "superseg_train_1109", "dialogue": "user: hello I need information about the benefits of GI Bill[NEWLINE]agent: of course GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.[NEWLINE]agent: may I ask you if you applied for and received GI Bill education benefits after 9/11?[NEWLINE]user: Yes[NEWLINE]agent: If you applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.[NEWLINE]user: Where do I get that information?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: ok and are there other GI Bill programs that you may qualify for?[NEWLINE]agent: of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE]user: and can a spouse of a veteran opt for the benefit?[NEWLINE]agent: If you are a spouse or dependent child of a veteran, find out if you qualify for educational benefits or job training.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more benefits and information of GI Bill?"}
{"id": "superseg_train_1110", "dialogue": "user: can you give me details of About GI Bill benefits[NEWLINE]agent:  GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes[NEWLINE]agent:  your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use[NEWLINE]user: how do i find a veterans service organization[NEWLINE]agent: Use the GI Bill Comparison Tool Apply for education benefits[NEWLINE][BOUNDARY][NEWLINE]user: In what ways can I use my benefits?[NEWLINE]agent: Undergraduate and graduate degrees from institutions of higher learningIf you re looking to earn an undergraduate or graduate degree, find out if you can get VA benefits to help pay for courses[NEWLINE]user: what other benefits are there[NEWLINE]agent:  RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Post-9/11 GI Bill benefits[NEWLINE]agent: Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE]user: what other benefits are there"}
{"id": "superseg_train_1111", "dialogue": "user: Hello I need information about the benefits of GI Bill[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.[NEWLINE]agent: applied for and received GI Bill education benefits after 9/11?[NEWLINE]user: Yes[NEWLINE]agent: If you applied for and received GI Bill education benefits after September 11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used. See your GI Bill Statement of Benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more benefits and information of GI Bill?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]user: and are there other GI Bill programs you may qualify for?[NEWLINE]agent: for example, the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]user: And Can GI Bill Post-9/11 benefits be Transferred?[NEWLINE]agent: of course Transfer your GI Bill Post-9/11 benefits to your spouse and dependents If you have unused GI Bill Post-9/11 benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE]user: and what post-9/11 GI Bill benefits are there?"}
{"id": "superseg_train_1112", "dialogue": "user: I want to learn more about my GI Bill[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: Have you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes, I want to know about what I got[NEWLINE]agent: You can view your GI Bill Statement of Benefits to see how much of your benefits you have used and how much you have left to use[NEWLINE][BOUNDARY][NEWLINE]user: can I transfer any benefits to my wife?[NEWLINE]agent: If you have unused Post-9/11 GI Bill benefits we can help you find out if you can transfer your benefits to your wife[NEWLINE][BOUNDARY][NEWLINE]user: Do you have anything to further help me with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE]user: how does the tool help?[NEWLINE]agent: You can find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: what if my benefits don't cover everything,is there more financial aid?"}
{"id": "superseg_train_1113", "dialogue": "user: Hi, hope you're doing well here. Please, can i get information about the GI Bill Benefits?[NEWLINE]agent: Sure, you can. GI Bill Benefits help you pay for college, graduate school and training programs. This is a program which exist since 1944, helping veterans and their family members.[NEWLINE]agent: Were you awarded with Post 9/11 GI Bill education benefits?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Meanwhile, can you tell me about other GI Bill programs that may i be able to qualify, please?[NEWLINE]agent: At your service. You have the Montgomery GI Bill Active Duty MGIB-AD available if you served at least 2 years on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about some other Bill, something 9/11 related, i'm right?[NEWLINE]agent: You're not wrong. You're talking about the Post 9/11 GI Bill. That program will equally help you to pay for school or job training, having served on active duty after September 10,2001.[NEWLINE]user: And what kind of benefits are in that Bill?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another program yet?[NEWLINE]agent: Yes, there is, You have then the Montgomery GI Bill Selected Reserve MGIB for member of the Army, Navy, Air Force, etc.[NEWLINE][BOUNDARY][NEWLINE]user: Thse benefits can be transferred to other person?"}
{"id": "superseg_train_1114", "dialogue": "user: Hey there. I have some questions about some GI bill benefits. Could you help me?[NEWLINE]agent: Sure, no problem. The GI bill benefit it's a help to pay for college, graduate school and training programs.[NEWLINE]user: What happens with that post-9/11 GI Bill?[NEWLINE]agent: If you have applied for this, once you got it, you be able to always check how much of your benefit have been used and how much it left.[NEWLINE]user: That is great, but what do you use to know this information?[NEWLINE]agent: For this we use the GI Bill comparison too and the veterans service organization.[NEWLINE]user: I can check all the information about that?[NEWLINE]agent: You can always check your GI bill statement benefits, to know all the information.[NEWLINE]user: This could also help my family or just me?[NEWLINE]agent: The GI bill also covers your family member to cover some cost of you and your family school.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you applied to the post-9/11 GI Bill benefit?[NEWLINE]user: Yes, I have applied for that too"}
{"id": "superseg_train_1115", "dialogue": "user: Hello, I'm here to learn more about the benefits of a GI Bill.[NEWLINE]agent: Of course. GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: Did you apply for and were you awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: Yes.[NEWLINE]agent: In that case your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE]user: What other options do I have regarding GI Bill benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or apply for education benefits.[NEWLINE]user: And what is this GI Bill Statement of Benefits good for?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me anything else?[NEWLINE]agent: Gladly. We could find out if your school participates in the Yellow Ribbon Program, which can help pay tuition costs that the Post-9/11 GI Bill doesn't cover.[NEWLINE]user: That's fine, but I have another question. Can I get help paying for a tutor?"}
{"id": "superseg_train_1116", "dialogue": "user: I would like some information about GI Bill benefits, what exactly are GI Bill benefits?[NEWLINE]agent: GI Bill benefits were set up to help pay for college, graduate school and training programs for Veterans and their family members who qualify to cover all or some of the costs for school or training.[NEWLINE]agent: Have you ever applied for GI Bill benefits?[NEWLINE]user: I have and was awarded Post-9/11 GI Bill education benefits.[NEWLINE]agent: Since you were awarded Post-9/11 GI Bill education benefits you GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use. I suggest you view  your GI Bill Statement of Benefits.[NEWLINE]user: Is there a way that I can apply for benefits online?[NEWLINE]agent: Yes you can use the GI Bill Comparison Tool to apply for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Over and above the GI Bill benefits are there any other GI Bill programs available?[NEWLINE]agent: Absolutely, there is the Montgomery GI Bill Active Duty (MGIB-AD) you might be able to apply for. If you served at least 2 years on active duty you might qualify for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for Post-9/11 GI Bill benefits?[NEWLINE]agent: If you need help paying for school or job training and you have served on active duty after September 10, 2001 you might qualify for education benefits through the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: What other benefits are available under the GI Bill program."}
{"id": "superseg_train_1117", "dialogue": "user: can you give me details About GI Bill benefits[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944,s [4] the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training[NEWLINE]agent: you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes[NEWLINE]agent: your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use. View your GI Bill Statement of Benefits[NEWLINE]user: If you applied for and received GI Bill education benefits after September 11[NEWLINE]agent: ] your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Post-9/11 GI Bill benefits[NEWLINE]agent:  Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE][BOUNDARY][NEWLINE]user: what other GI Bill benefits and information[NEWLINE]agent: Yellow Ribbon ProgramFind out if your school participates in the Yellow Ribbon Program, which can help pay tuition costs that the Post-9/11 GI Bill doesn t cover.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Benefit rates and ways you can use your benefits"}
{"id": "superseg_train_1118", "dialogue": "user: Good day. I have some doubts related to some benefits on pension.[NEWLINE]agent: The VA pension benefits are available for some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you check the information on this site about it?[NEWLINE]user: No, not really. But I would like to know more about it.[NEWLINE]user: What kind of information can I receive from here?[NEWLINE]agent: You'll find information related to how to get a VA pension benefit, how to manage it with some other information and resources you might need.[NEWLINE][BOUNDARY][NEWLINE]user: The payment of the pension is done on cash?[NEWLINE]agent: No, I'm afraid no. It's paid electronically, for direct deposit or pre-paid debit card.[NEWLINE][BOUNDARY][NEWLINE]user: My parents can get some help of this benefit of mine?[NEWLINE]agent: Yes, but you need to check your dependency and indemnity compensation claim status for that.[NEWLINE][BOUNDARY][NEWLINE]user: Do you bring assistance through phone lines?"}
{"id": "superseg_train_1119", "dialogue": "user: hi i need More information and resources about VA Pension Benefits[NEWLINE]agent: Clear things to know are VA Veterans Pension Rates See VA Veterans Pension Rates, including Aid and Assistance and Home Confinement rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know Other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: With VA Health Care you can Find out how to apply for and manage your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get my pension payments electronically?[NEWLINE]agent: of course Sign up for direct deposit or a prepaid debit card.[NEWLINE][BOUNDARY][NEWLINE]user: Who can benefit from the VA Survivors Pension?[NEWLINE]agent: surviving spouse or child of a deceased veteran with war service may apply for VA pension benefits.[NEWLINE]user: and can the benefit only be obtained if the veteran is deceased?[NEWLINE]agent: yes because it is a survivor's pension[NEWLINE][BOUNDARY][NEWLINE]user: okay. Where can I change my address?"}
{"id": "superseg_train_1120", "dialogue": "user: I am here for VA benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors. We can help you find out if you're eligible to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on how to get VA pension benefits, managing your pension benefits, or do you need more resources to look at?[NEWLINE]user: yes, I want pension benefits[NEWLINE]agent: Okay, we can help you with getting and managing VA pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you also have info on life insurance?[NEWLINE]agent: Yes we do, we can go over your options and help you apply[NEWLINE][BOUNDARY][NEWLINE]user: what do you do when you help me manage my benefits?[NEWLINE]agent: We can help you check the status of your VA disability, pension, and education payments.[NEWLINE][BOUNDARY][NEWLINE]user: and you can help me apply?[NEWLINE]agent: Yes, we can help you see if you qualify for VA pension benefits as a Veteran[NEWLINE]user: Do you have more for me to view on getting pension benefits?"}
{"id": "superseg_train_1121", "dialogue": "user: I need information for a VA pension and what I get[NEWLINE]agent: We can help you with information on VA pension rates for Veterans, including Aid and Attendance and Housebound rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help with managing your benefits?[NEWLINE]user: yes but I want to see those rates first[NEWLINE]agent: Okay, when you are ready we can help you with applying for and managing your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you help me change some of my info you have for me?[NEWLINE]agent: Yes we can help you change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: do you have help for survivors too?[NEWLINE]agent: Yes, a surviving spouse or child of a deceased Veteran with wartime service can find out if they are eligible and how to apply for VA pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: can I sign up for updates on benefits so I can stay more informed?[NEWLINE]agent: Yes, I can give you a link to a page that will give you Veterans benefits updates[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call if I need more help with my benefits?[NEWLINE]agent: You can call us at: VA benefits hotline 800-827-1000[NEWLINE]user: is there a number for the online help?"}
{"id": "superseg_train_1122", "dialogue": "user: Hello there. I'm looking for information related to the management of a pension benefit, thank you.[NEWLINE]agent: Alright! Well, first you'll need to check the status of your VA claim, compensation or pension benefits.[NEWLINE][BOUNDARY][NEWLINE]user: OK, thanks. But I think I gonna need even more information about it.[NEWLINE]agent: No problem, what would you like to know about the VA pension rates for veterans?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about which others benefits are?[NEWLINE]user: Yes, please can you give me  some information?[NEWLINE]agent: We can tell you how to get access to the benefits, what do you need to do to apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: Which is the name of the people in charge of this?[NEWLINE]agent: Is the Veterans benefits administration, they got facebook, instagram and linkedin, as way of comunication.[NEWLINE][BOUNDARY][NEWLINE]user: Do they have any phone number were I  call call?[NEWLINE]agent: Yes. There is. You can call to the 877-294-6380.[NEWLINE][BOUNDARY][NEWLINE]user: The pension is paid in cash?"}
{"id": "superseg_train_1123", "dialogue": "user: Hi, I want to chat about VA pension benefits.[NEWLINE]agent: Ok, let me tell you a bit about them. VA pension benefits are available to some wartime Veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to discuss eligibility?[NEWLINE]user: Yes, I want to know if I am eligible.[NEWLINE]agent: Great! We can chat about pension benefits, how to manage them, and getting more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: All that will be useful, we can talk about eligibility for benefits too?[NEWLINE]agent: Yes we can.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but before we do, how do I get updates on Veterans Benefits?[NEWLINE]agent: The easiest way is to get them through email.[NEWLINE][BOUNDARY][NEWLINE]user: Email is ok. I have some hearing loss, can I call and use TTY?[NEWLINE]agent: Of course. Call using TTY or 711.[NEWLINE][BOUNDARY][NEWLINE]user: Can we talk about eligibility?[NEWLINE]agent: Yes.[NEWLINE]user: How do I get VA pension benefits?"}
{"id": "superseg_train_1124", "dialogue": "user: Are there articles and resources that have more information on VA Pension Benefits?[NEWLINE]agent: Yes, articles include information on VA pension rates for VeteransView VA pension rates for Veterans, including Aid and Attendance and Housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in learning about other benefits of the VA Pension?[NEWLINE]user: No, thank you I am not interested today.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to change my address on file?[NEWLINE]agent: Yes, you are able to change your address in your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways I can send it my application besides on the computer?[NEWLINE]agent: Yes, you can mail or fax your VA Pension Application.[NEWLINE][BOUNDARY][NEWLINE]user: Are there eligibility conditions for qualifying for VA Pension benefits?[NEWLINE]agent: Yes, you must qualify to receive these benefits.[NEWLINE]user: Am I able to complete my VA Form 21P-527EZ form online?[NEWLINE]agent: Yes, this application can be completed online.[NEWLINE]user: Can children be on this program as well or is it only for surviving spouses?"}
{"id": "superseg_train_1125", "dialogue": "user: Can you tell me more about pension benefits for veterans?[NEWLINE]agent: Of course. VA pension benefits are available to some wartime Veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what our page offers in that regard?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: On our page you can get VA pension benefits, manage your pension benefits, or find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know and all, but I was wondering if I meet the requirements for  pension benefits. Can you help me find out?[NEWLINE]agent: Gladly. We can see if you qualify for VA pension benefits as a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I also have another question related to that. You see, I'm about to move to a new home. Can I change my address online somehow after applying?[NEWLINE]agent: Yes, you can change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: Wonderful, that is the perfect solution for my situation. Do you have any other useful information?[NEWLINE]agent: Of course. On our page you can view VA pension rates for Veterans, including Aid and Attendance and Housebound rates, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else about benefits and services for veterans?"}
{"id": "superseg_train_1126", "dialogue": "user: Greetings, how you doing?. Please, i've been searching for information about the VA pension benefits and i would like to know if there are more information and resources which you can point me out?[NEWLINE]agent: Sure, no problem. You have, for example, the information about the VA pension rates for veterans. Those include Aid and attendance and housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to tell you about more VA benefits and services?[NEWLINE]user: No, it's not necessary right now, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, something i would like to know is this: VA can offer me a survivor pension?[NEWLINE]agent: Yes, we can. If you're eligible, then you can get VA pension benefits as a survivor spouse, or even if you're a child of a deceased veteran with wartime service.[NEWLINE][BOUNDARY][NEWLINE]user: Umm that's good to know. Do you have any social media to follow?[NEWLINE]agent: Of course, we have those. You can search and follow us as Veterans Benefits on Facebook, Instagram and Linkedin.[NEWLINE][BOUNDARY][NEWLINE]user: I'll write them down right away. Look, lets say i get those VA benefits, but in certain moment i need to change the information related to it. Can i do that?[NEWLINE]agent: Of course you can. In your manage pension section inside VA.gov profile, you can do that. And it will update that information in every benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: Just great, thank. So, which form i would need to apply, then?[NEWLINE]agent: You just need to use the Veterans Pension online VA Form 21P-527EZ.[NEWLINE][BOUNDARY][NEWLINE]user: IN any case, how do i get information updates?"}
{"id": "superseg_train_1127", "dialogue": "user: can you give me details of VA pension benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply[NEWLINE][BOUNDARY][NEWLINE]agent: What information do you have on this page?[NEWLINE]user: does not apply to me[NEWLINE][BOUNDARY][NEWLINE]user: What does the payment history look like?[NEWLINE]agent: View your VA payment historyCheck the status of your VA disability, pension, and education payments. You can also see certain survivor benefits[NEWLINE]user: can you give me details of Manage your pension benefits[NEWLINE]agent:  Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources[NEWLINE]agent: you can learn more about how to manage your pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the details of that information"}
{"id": "superseg_train_1128", "dialogue": "user: hello I need more information and resources VA pension benefits[NEWLINE]agent: VA Pension Rates for Veterans View VA Pension Rates for Veterans, including Aid and Assistance and Home Confinement rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know that there are other VA benefits and services?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with the VA Claim Exam?[NEWLINE]agent: VA Claim Exam C&P Exam Find out how to schedule your VA claim exam and what to expect during and after your appointment.[NEWLINE]user: and where do i get information about pension rates?[NEWLINE]agent: Protected Pension Rates See Protected Pension Rates for Section 306 and VA Disability and Death Pension Benefits from the previous law.[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for this benefit?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_1129", "dialogue": "user: can you give me details of VA pension benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the details of this page?[NEWLINE]user: yes[NEWLINE]agent: On this page Get VA pension benefitssManage your pension benefitssMore information and resources[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Manage your pension benefits\"[NEWLINE]agent: Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Get VA pension benefits\"[NEWLINE]agent: Eligibility for Veterans PensionSee if you qualify for VA pension benefits as a Veteran[NEWLINE]user: I need more details[NEWLINE]agent: VA Survivors PensionFind out if you re eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Other VA benefits and services\"[NEWLINE]agent: VA health careFind out how to apply for and manage your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: As a solitary veteran's pension"}
{"id": "superseg_train_1130", "dialogue": "user: Hey there. I'm looking for information on pension benefits.[NEWLINE]agent: The pension benefits is for those wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you check the information on this site?[NEWLINE]user: Yes, I have check some few things, but not too much.[NEWLINE]agent: Well, here you can find almost all the information you need about the pension benefits and how to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. But what else can you tell me about it?[NEWLINE]agent: VA pension rates for Veterans, include aid and attendance and house bounds rates.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what do I need to get this benefits?[NEWLINE]agent: First you need to apply for the benefit, so we can help you to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: There are greater benefits?[NEWLINE]agent: Yes. you need to follow the steps to apply for an extra VA pension benefits.[NEWLINE]user: This benefit can go for my spouse and children?"}
{"id": "superseg_train_1131", "dialogue": "user: Hey good afternoon. May i know what are VA pension benefits?[NEWLINE]agent: Sure, no problem. VA pension benefits are available to some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about it?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good. You have to know we can guide you with the following: Get VA pension benefits; Manage your pension benefits and give you more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: O.k lets say i want to start with managing my benefits. What can i do there about disability?[NEWLINE]agent: Well, in that regard, you can make a status check for an open claim for VA disability compensation or pension benefits.[NEWLINE]user: That's through the managing option, right?[NEWLINE]agent: That's correct. You can manage those benefits through there.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, that sound helpful. Now, what about getting VA pension benefits?[NEWLINE]agent: In that case, you can check if you qualify for VA pension benefits as a veteran.[NEWLINE]user: Umm, could you please tell me more about this last part?"}
{"id": "superseg_train_1132", "dialogue": "user: Good mourning. I having some questions about getting a pension benefit.[NEWLINE]agent: No problem, we'll try our best to inform you on whatever you might need. A VA pension are available for some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: On this web site you should be able to find the information you need. Have you seen any of this?[NEWLINE]user: Alright. Very kind of you. I haven't yet check the information on te site.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering about my near family. If they get cover by this type of benefits?[NEWLINE]agent: Yes, your family get covered by this pension benefit, to be sure, you can check your dependency and indemnity compensation claim status.[NEWLINE][BOUNDARY][NEWLINE]user: OK, cool. But, the pension comes with any more benefits besides the payment?[NEWLINE]agent: Yes, is not just the payments. You can also get benefits  as health care.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Can you say me what are this?[NEWLINE]agent: To get access to this benefits you need to know your eligibility and see if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: But, what happens if I change my address or something like that?"}
{"id": "superseg_train_1133", "dialogue": "user: Hello, we talked yesterday, maybe you remember. I have more questions and was hoping to come across more information here.[NEWLINE]agent: Of course. On our page you can for example view VA pension rates for Veterans, including Aid and Attendance and Housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I know the services well by now.[NEWLINE][BOUNDARY][NEWLINE]user: Excuse me if I derail our conversation, but I wanted to ask something entirely different than you seem to think. So let me be more specific: can you tell me about getting VA pension benefits?[NEWLINE]agent: Yes. We can find out if you're eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service, for example.[NEWLINE][BOUNDARY][NEWLINE]user: That's a start. And should I want to change my address, does it suffice if I do it in my online profile?[NEWLINE]agent: Yes, changing your address in your online profile will update your information across several VA benefits and services.[NEWLINE]user: What else can I do online?[NEWLINE]agent: You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I'm eligible for a veterans pension, too?"}
{"id": "superseg_train_1134", "dialogue": "user: Hi there. I been looking for information about pension benefits. I hope you can help me.[NEWLINE]agent: Sure, no problem. I hope we can help you. Here you will find information related to the VA pension rates for veteran.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you already receiving any VA benefit or service?[NEWLINE]user: I think that I have already received some benefits.[NEWLINE]agent: That's OK, no problem. You can apply for a VA health care program and to managements plans of it.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. But I'm about to change address of where I live, if I receive the benefits before I do that, What can I do?[NEWLINE]agent: In that case, you need to update your address along with your contact information, on your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good. Another question: There are any kind of benefits for survivors dependents?[NEWLINE]agent: Yes, there is. A spouse or child of a veteran can apply for a VA survivor pension benefits, of a veteran with wartime service.[NEWLINE][BOUNDARY][NEWLINE]user: This also get affected by the update of contact information?[NEWLINE]agent: That's correct, there's gonna be the need of a update of the contact information.[NEWLINE][BOUNDARY][NEWLINE]user: On this web site, what kind of information can be found?[NEWLINE]agent: Here, you will get general information related to Get a VA pension, how to manage it and some other information you may need.[NEWLINE][BOUNDARY][NEWLINE]user: What makes someone capable to get a pension?"}
{"id": "superseg_train_1135", "dialogue": "user: How do I get these VA benefits?[NEWLINE]agent: you want to schedule your exam[NEWLINE]user: yes[NEWLINE]agent: contact your local VA environmental health coordinator  If you qualify,  you won t have to pay anything for this exam. It s free for qualified Veterans[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent:  Veterans[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent:  Learn more about the Agent Orange Registry health exam[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent: You must have served in one of these ways :In Vietnam between 1962 and 1975 for any length of time, including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy[NEWLINE][BOUNDARY][NEWLINE]user: What else should I know about the exam?"}
{"id": "superseg_train_1136", "dialogue": "user: can you give me details of VA Agent Orange Registry exam[NEWLINE]agent: you think you had contact with Agent Orange, an herbicide used to clear trees and plants during the Vietnam War, or other herbicides while serving in the military[NEWLINE]user: yes[NEWLINE]agent: you can request a VA Agent Orange Registry health exam.  Even if you don t have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent: You can get an Agent Orange Registry health exam if you served in any of the ways listed below[NEWLINE][BOUNDARY][NEWLINE]user: ok i need more details[NEWLINE]agent: This exam isn t a VA claim exam also known as a compensation and pension, or C&P, exam. And you don t need to have this exam to get other VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent:  You can get an Agent Orange Registry health exam if you served in any of the ways listed below[NEWLINE][BOUNDARY][NEWLINE]user: If I have had contact with Agent Orange"}
{"id": "superseg_train_1137", "dialogue": "user: Hello, thanks in advance for the help. I'm looking for information about possible help for veterans affected by Agent Orange. Could you help me on that, please?[NEWLINE]agent: Sure, no problem. There are benefits for those who were in contact with Agent Orange. May i ask if you already schedule an exam?[NEWLINE]user: Yeah, i did that with time.[NEWLINE]agent: Great: Then you only have to contact your local VA environmental health coordinator. In case you qualify, you won't have to pay anything, because it's free for qualified veterans.[NEWLINE][BOUNDARY][NEWLINE]user: That's very nice. Tell me something, do i need something else before the exam?[NEWLINE]agent: Well, you should know that this exam is not a VA claim exam intended for compensations. Besides, it doesn't count in order to get other VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Then, just to be sure, I won't pay anything for this exam, right?[NEWLINE]agent: That's correct. I has no cost at all for those veterans who qualified.[NEWLINE][BOUNDARY][NEWLINE]user: What service requirement do i need to get an Agent Orange Registry health exam?[NEWLINE]agent: Well, certainly you need to meet some criteria for that exam, like having served on certain conflicts.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, and how can i get more information?"}
{"id": "superseg_train_1138", "dialogue": "user: Hello, I need help with getting my benefits.[NEWLINE]agent: Of course. Would you like to schedule your exam then?[NEWLINE]user: Yes, sure.[NEWLINE]agent: Then you'll have to contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. What if I had contact with that nasty agent orange? Does the exam cover this?[NEWLINE]agent: You can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. How do I know if I qualify for such an exam?[NEWLINE]agent: You must have either served in Vietnam between 1962 and 1975 for any length of time, including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy, or in Korea in a unit in or near the Demilitarized Zone (DMZ) anytime between April 1, 1968, and August 31, 1971.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What are you going to examine then?[NEWLINE]agent: Several things. For example, your history of contact with Agent Orange and other herbicides and your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: Is the exam free for veterans?[NEWLINE]agent: Yes, it's free for qualified Veterans.[NEWLINE]user: What if I am a veteran who does qualify?"}
{"id": "superseg_train_1139", "dialogue": "user: Hello, how do I get an agent orange exam?[NEWLINE]agent: Do you think you had contact with Agent Orange, an herbicide used to clear trees and plants during the Vietnam War, or other herbicides while serving in the military?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what are you going to examine?[NEWLINE]agent: We'll examine your history of contact with Agent Orange and other herbicides, and your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. And how do I schedule an exam?[NEWLINE]agent: To schedule an exam, contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: Can we make an appointment?[NEWLINE]agent: Sure, simply contact your local VA environmental health coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, alright. I thought we could do it online. Will I need to pay anything for this exam?"}
{"id": "superseg_train_1140", "dialogue": "user: How do I get benefits from agent orange exposure?[NEWLINE]agent: Have you scheduled your exam?[NEWLINE]user: No I haven't[NEWLINE]agent: Do you need to find out if you qualify?[NEWLINE]user: Yes[NEWLINE]agent: If you qualify,you won t have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get disability benefits?[NEWLINE]agent: you ll need to file a claim. Find out how to file a claim for disability compensationsYou don t need to sign up for the VA health care system to get a registry exam[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule an exam?[NEWLINE]agent:  contact your local VA environmental health coordinator. If you qualify  you won t have to pay anything for this exam. It s free for qualified Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What will the exam include?"}
{"id": "superseg_train_1141", "dialogue": "user: Greetings there. I heard veterans can get certain benefits if they were exposed to Agent Orange. COuld you tell me how to get those benefits?[NEWLINE]agent: Well, have you scheduled an exam?[NEWLINE]user: Yes, in fact i did.[NEWLINE]agent: Good, that's the first step. Next you should contact your local VA environmental health coordinator. Remember this exam is cost-free for those veterans who qualified.[NEWLINE][BOUNDARY][NEWLINE]user: Sorry to ask, but this was some time ago. Could you remind me how to make an appointment for this Agent Orange exam?. It's for a friend of mine.[NEWLINE]agent: No problem. All you have to do is to contact your local VA environmental health coordinator for that.[NEWLINE][BOUNDARY][NEWLINE]user: Then, to clarify this even more, what happens if i qualify for this exam?[NEWLINE]agent: If you get your qualification, you won't have to pay anything for this exam.[NEWLINE]user: Sorry if i'm a nuisance, but is something hard to process for me. I won't pay anything, just following up those steps you said to me before, isn't?[NEWLINE]agent: That's right. You better believe it. It's cost-free for those qualified veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen during the exam?[NEWLINE]agent: You'll be asked about your history of contact with agent orange and other herbicides along your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: What specific requirements do you ask for this exam?[NEWLINE]agent: In that regard, you must have served in Vietnam between 1962 and 1975 for any length of time or in Korea near the DMZ between 1968 and 1971.[NEWLINE][BOUNDARY][NEWLINE]user: Then my medical history will be reviewed there isn't?"}
{"id": "superseg_train_1142", "dialogue": "user: How do I get the benefits for Agent Orange sickness?[NEWLINE]agent: Do you need to schedule an exam?[NEWLINE]user: No, I have not yet scheduled an appointment.[NEWLINE]agent: Do you know what happens if you qualify?[NEWLINE]user: No, I do not know.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to make an appointment for Agent Orange Registry health exam?[NEWLINE]agent: You would need to contact your local VA environmental health coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: What ways can I get more information?[NEWLINE]agent: You would need to learn more through going to website.[NEWLINE][BOUNDARY][NEWLINE]user: What will be included in the exam?"}
{"id": "superseg_train_1143", "dialogue": "user: Hello I need information about How much does it cost to use an accredited representative or a VSO?[NEWLINE]agent: In general, no person or organization can charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: do you think a claims agent or attorney charged you a fee that is too high?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I find an accredited representative or a VSO?[NEWLINE]agent: You can find an accredited representative or a VSO in 1 to 2 ways:\u00a0 Go to eBenefits to find a local representative that includes a recognized VSO, attorney, or claims agent by state / territory, zip code, or organization name.[NEWLINE][BOUNDARY][NEWLINE]user: What are VSOs and what do they do?[NEWLINE]agent: VSOs work on behalf of veterans and service members, as well as their dependents and survivors[NEWLINE][BOUNDARY][NEWLINE]user: and what else can these professionals do?[NEWLINE]agent: These trained professionals can also: Help gather supporting documents, such as a doctor's report or medical test results.\u00a0\u00a0 file a claim or appeal on your behalf[NEWLINE]user: ok and how can I do if I want to make an appeal but I can't be present?"}
{"id": "superseg_train_1144", "dialogue": "user: Hey, how is it going?. I pretend to file a claim and wanted to know if i can get help to do that, please?[NEWLINE]agent: I understand you are in need of help to file a claim or appeal?[NEWLINE]user: Yeah, that's correct.[NEWLINE]agent: Good, in that case, you may want to work with an accredited attorney, a claim agent or a Veterans Service Officer. We recommend you these professionals because they are trained and certified in the VA claims and appeals processes.[NEWLINE]user: Ah, i see, And those VSO are meant to help me?[NEWLINE]agent: That's right. VSOs work on behalf of veterans and service members as well their dependents and survivors.[NEWLINE][BOUNDARY][NEWLINE]user: Well, certainly it sounds very good but, do i have to pay something for that professional?[NEWLINE]agent: By general rule, you can't be charged for any of this assistance. But if there are some unusual expenses, a charge may appear.[NEWLINE]agent: Do you know of a case where a agent or attorney have been charging too high?[NEWLINE]user: Yeah, i think i know someone.[NEWLINE]agent: O.k, if you are sure about, it, then you can challenge it, so an investigation starts.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll keep that in mind. Please, besides a VSO, there is a possibility that i can work with an attorney or claim agent, isn't?"}
{"id": "superseg_train_1145", "dialogue": "user: Hey there. I hope you can help me. I been having issues to fill my claim.[NEWLINE]agent: Alright. We are here to help you. On what do you need help to fill a claim or a appeal?[NEWLINE]user: I need help with  claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'm having issues to fill one of the forms.[NEWLINE]agent: Alright, no problem. You can always send a notification by mail to your nearest VA regional office before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: And how much it will cost to use this service?[NEWLINE]agent: In general, no individual or organization may charge you any fee, but this can change in unusual cases.[NEWLINE]user: What happens or what can I do if I get an very high fee?[NEWLINE]agent: In that case you can challenge it[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but as a last question, where I can find a accredited representative, to avoid any extra fee?"}
{"id": "superseg_train_1146", "dialogue": "user: Good evening. I need help filing a claim, do you know anything about that?[NEWLINE]agent: Do you need help filing a claim or appeal?[NEWLINE]user: Yes, I do. I just said so.[NEWLINE]agent: In that case, you may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer VSO. We trust these professionals because they're trained and certified in the VA claims and appeals processes and can help you with VA-related needs.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a service officer to help me?[NEWLINE]agent: You'll need to fill out an Appointment of Veterans Service Organization as Claimant's Representative VA Form 21-22.[NEWLINE]user: OK. What should I do after filling out these forms?[NEWLINE]agent: Then you'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: Could I become a service officer myself? What are the requirements?[NEWLINE]agent: Accredited representatives and VSOs need to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: That's very interesting. How can I find such a service officer?"}
{"id": "superseg_train_1147", "dialogue": "user: Hello, I am here to learn more about the costs connected with using a veteran service officer.[NEWLINE]agent: Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: Do you believe a claims agent or attorney charged a fee that s too high?[NEWLINE]user: Yes. Let's put it like this, I have concerns about that.[NEWLINE]agent: In that case you could challenge the fee.[NEWLINE][BOUNDARY][NEWLINE]user: I was planning to do that, but thank you for reassuring me. Another question, what should I do after filling out the forms needed for a representative? I just finished doing so and would like to know which steps to take next.[NEWLINE]agent: You'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE]user: I see. Let's say I'm planning to have a claims agent help me. What do I need to do for that?[NEWLINE]agent: You'll need to fill out an Appointment of Individual as Claimant's Representative VA Form 21-22a.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, thank you. By the way, what does VSO mean? I have read this several times in the documents.[NEWLINE]agent: Veterans Service Officers who work for Veterans Service Organizations are called VSOs.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I want to locate one of these VSOs. Where can I find them?"}
{"id": "superseg_train_1148", "dialogue": "user: Hello there, can you tell me how much a VSO would cost me?[NEWLINE]agent: Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: Do you believe a claims agent or attorney charged a fee that s too high?[NEWLINE]user: No, I currently don't have any fees connected to such services.[NEWLINE][BOUNDARY][NEWLINE]user: How can I locate a VSO?[NEWLINE]agent: You can find an accredited representative or a VSO by going to eBenefits to find a local representative including a recognized VSO, an attorney, or a claims agent by state/territory, zip code, or the organization's name, for example.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do after I'm done filling out the forms?[NEWLINE]agent: After this you'll need to mail it to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know, I'll do that. And what exactly can a VSO do for me?[NEWLINE]agent: Accredited representatives and VSOs can help you understand and apply for VA benefits, for example financial support monthly payments or education.[NEWLINE][BOUNDARY][NEWLINE]user: I have another questions about that topic. Is it possible to challenge a fee a VSO charges for a service?"}
{"id": "superseg_train_1149", "dialogue": "user: Hi, I need to file a claim but am uncertain how to go about doing it. Is there help for someone like me?[NEWLINE]agent: Do you need help filing a claim or an appeal?[NEWLINE]user: No I don't need help filing a claim, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I have an accredited representative helping me with my claim but I feel the charges are too high, what can I do?[NEWLINE]agent: If you feel that the representative's fees are too high you can challenge the fees. You can find more information in the How to Challenge a Fee guide.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to become an accredited representative or a VSO what qualifications are required for this?[NEWLINE]agent: If you would like to become an accredited representative or a VSO you will need to pass an exam and a background check and take continuing education courses to make sure you are providing the most up-to-date information.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the best person to help me with the filing of my appeal?[NEWLINE]agent: If you need help you may want to work with an accredited attorney, or a claims agent, or a Veterans Service Officer (VSO).[NEWLINE][BOUNDARY][NEWLINE]user: What is a VSO?[NEWLINE]agent: Veterans Service Officers work for the Veterans Service Organizations both are called VSOs.[NEWLINE][BOUNDARY][NEWLINE]user: Will a VSO help service member's survivors?"}
{"id": "superseg_train_1150", "dialogue": "user: How do I find out about filing a claim or an appeal?[NEWLINE]agent: Do you need help filing your claim?[NEWLINE]user: No, I think I can file myself.[NEWLINE][BOUNDARY][NEWLINE]user: How do I set it up for a VSO to help me on my behalf?[NEWLINE]agent: To have a VSO help you, you will need to fill out an Appointment of Veterans Service Organization as Claimants Representative VA Form 21-22 and you can download the form online.[NEWLINE][BOUNDARY][NEWLINE]user: Who can represent a Veteran?[NEWLINE]agent: Recognized organization and individuals can legally represent a Veteran and non-recognized organizations and individuals can provide information, but are not allowed to be representative.[NEWLINE]user: Can a dependent of mine be covered under recognized organizations?[NEWLINE]agent: Yes, a dependent can be covered under the same rules.[NEWLINE][BOUNDARY][NEWLINE]user: What is the actual cost to be represented by an accredited representative or a VSO?[NEWLINE]agent: They are not allowed to charge you to just file your initial application; but they may charge you for unusual expenses.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a claims agent or attorney help me?"}
{"id": "superseg_train_1151", "dialogue": "user: How would I get help filing a claim or appeal?[NEWLINE]agent: Do you need help to file your claim?[NEWLINE]user: Yes, I need help filing my claim.[NEWLINE]agent: The best way to file your claim would to work with an accredited attorney, claims agent, or a Veterans Service Officer or VSO because they are trained and certified in VA claims and appeals processes.[NEWLINE][BOUNDARY][NEWLINE]user: How does one become an accredited representative or a VSO?[NEWLINE]agent: Each accredited representative or a VSO needs to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it best to use an accredited attorney?[NEWLINE]agent: It is best to use an accredited attorney because they are specifically trained and certified in teh VA claims process.[NEWLINE]user: What do the VSOs do?[NEWLINE]agent: The VSOs work for the Veterans and service members as well as their dependents.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost alot to use an accredited representative or a VSO?"}
{"id": "superseg_train_1152", "dialogue": "user: can you give me details of Veterans Vocational Rehabilitation programs[NEWLINE]agent: you re a Veteran or service member with a service - connected disability that impacts your ability to work?[NEWLINE]user: not[NEWLINE]user: but what are the benefits of the Vocational Rehabilitation and Employment program[NEWLINE]agent: 5 support - and - services tracks to help you find and keep a job, and live as independently as possible. Explore the different tracks and find out how to apply for benefits and services[NEWLINE]user: how to apply for benefits and services?[NEWLINE]agent: Acceso r\u00e1pido a la pista de empleo Si desea un trabajo que coincida con sus habilidades existentes, averig\u00fce si puede obtener asesoramiento laboral y apoyo para la b\u00fasqueda de empleo[NEWLINE]user: what other benefit should i know[NEWLINE]agent:  Reemployment trackYou may have the right to return to the civilian job you held before you deployed. Find out how we can help with this process.[NEWLINE]user: If I am a service member?[NEWLINE]agent: Self - Employment trackIf you re a service member or Veteran with a service - connected disability, find out how we can help you start your own business[NEWLINE]user: and if it's a long-term services"}
{"id": "superseg_train_1153", "dialogue": "user: can you give me details of Veterans Vocational Rehabilitation programs[NEWLINE]agent: you re a Veteran or service member with a service - connected disability that impacts your ability to work[NEWLINE]user: yes[NEWLINE]agent:  the Vocational Rehabilitation and Employment program also called Voc Rehab, VR&E, or Chapter 31 benefits may be able to help. We offer 5 support - and - services tracks to help you find and keep a job, and live as independently as possible[NEWLINE]user: can you give me details of how to request benefits and services[NEWLINE]agent:  Reemployment trackYou may have the right to return to the civilian job you held before you deployed. Find out how we can help with this process.[NEWLINE]user: What if it's long term?[NEWLINE]agent: Employment through Long - Term Services trackFind out if you may be eligible for vocational training to help you develop new job skills[NEWLINE]user: if i can't work immediately[NEWLINE]agent: Independent Living trackLearn about services that can help you live as independently as possible if you ca n't return to work right away[NEWLINE]user: If I want my skills to be considered"}
{"id": "superseg_train_1154", "dialogue": "user: Hi. I'm doing a research about if there any vocational rehabilitation program.[NEWLINE]agent: Yes there are vocational rehabilitation programs for those veterans with any disability that impact their ability to work.[NEWLINE]user: Alright. And what does it do for the veteran?[NEWLINE]agent: We offer 5 support and services tracks to help you to find and keep a job.[NEWLINE]user: I'm looking for a new job, were I need skills I don't jave.[NEWLINE]agent: We can help you in vocational training so you can develop new job skills.[NEWLINE]user: Do you bring support along the whole process of return to civil life?[NEWLINE]agent: Reemployment track will help you to return to your old civilian job before you were deployed.[NEWLINE]user: What happens if I can not return to work immediately?[NEWLINE]agent: Then we can offer you an independent living track so we can help you to live as independently as possible.[NEWLINE]user: That's very kind from you. This is very useful."}
{"id": "superseg_train_1155", "dialogue": "user: Hello. I hope you can help me. I was wondering if you can bring any help to get back to work after service.[NEWLINE]agent: Yes, no problem. If you are a veteran or a service member with a disability that impact your ability to work, we offer you a vocational rehabilitation program.[NEWLINE]user: Alright. That sounds  good. But I don't have any disability.[NEWLINE]user: Is this a single program?[NEWLINE]agent: No, not at all. We offer 5 support and services to help you to keep your job.[NEWLINE]user: That's great. But which are this 5 supports and services?[NEWLINE]agent: I can give you an explanation about those so you see which one apply for you.[NEWLINE]user: That sounds great. Please tell me about them.[NEWLINE]agent: The first one is the reemployment track, which can helps you to return to the civilian job you had before you were deployed.[NEWLINE]user: Well, in my case, I was an independent worker."}
{"id": "superseg_train_1156", "dialogue": "user: I need information about veterans vocational rehabilitation programs.[NEWLINE]agent: Are you a Veteran or service member with a service - connected disability that impacts your ability to work?[NEWLINE]user: No[NEWLINE]user: Can I return to my civilian job I had before I was deployed?[NEWLINE]agent: You may have the right to return to the civilian job you held before you deployed.[NEWLINE]user: What if I can't return to work and need to learn to live independently?[NEWLINE]agent: Learn about services that can help you live as independently as possible if you ca n't return to work right away[NEWLINE]user: Is there job search support?[NEWLINE]agent: If you want a job that matches your existing skills, find out if you can get employment counseling and job - search support.[NEWLINE]user: What if I'm self employed or want to start a business?"}
{"id": "superseg_train_1157", "dialogue": "user: I'm a vet in need of employment help[NEWLINE]agent: Are you a Veteran with a service-connected disability that impacts your work?[NEWLINE]user: Yes I am disabled[NEWLINE]agent: The Vocational Rehabilitation and Employment program, also called Voc Rehab, VR&E, or Chapter 31 benefits, may be able to help you. We offer different\u00a0 support-and-services tracks to help you find and keep a job. We can help you look at the options for the different tracks and help you apply for benefits and services.[NEWLINE]user: can you help me with the job I had before I had problems?[NEWLINE]agent: We might be able to help, you may have the right to return to the civilian job you held before you deployed[NEWLINE]user: how many ways of helping me do you have?[NEWLINE]agent: We offer 5 support tracks to help you find and keep a job[NEWLINE]user: can you just find me something that fits my military work I did?[NEWLINE]agent: Yes, the Rapid Access to Employment track can help you with a job that matches your existing skills[NEWLINE]user: do you have one where I use my skills to go into business for myself?[NEWLINE]agent: We have a Self-Employment track where we can help you start your own business[NEWLINE]user: they all sound like they are for me, does the voc rehab offer vocational classes?"}
{"id": "superseg_train_1158", "dialogue": "user: I need to get information about veteran vocational rehabilitation programs.[NEWLINE]agent: Do you have a service-connected disability that impacts your ability to work?[NEWLINE]user: yes[NEWLINE]agent: the Vocational Rehabilitation and Employment program also called Voc Rehab, VR&E, or Chapter 31 benefits may be able to help. We offer 5 support - and - services tracks to help you find and keep a job, and live as independently as possible.[NEWLINE]user: Can I return to my previous civilian job?[NEWLINE]agent: You may have the right to return to the civilian job you held before you deployed.[NEWLINE]user: Are there services to assist with living independently?[NEWLINE]agent: Yes, services that can help you live as independently as possible if you ca n't return to work right away.[NEWLINE]user: What if I'm interested in starting my own business?[NEWLINE]agent: If you re a service member or Veteran with a service - connected disability,] find out how we can help you start your own business.[NEWLINE]user: So I have to have a service-connected disability?"}
{"id": "superseg_train_1159", "dialogue": "user: Hi. I'm looking for information about the veterans vocational rehabilitation program. I want to know what it is, and if it can help me. Thank you.[NEWLINE]agent: Sure, no problem. First I would like to ask you are you a veteran or a service member with any disability that impacts your ability to work?[NEWLINE]user: Yes, I'm a veteran and I got some illness that interfere with my abilities to work. So I kinda need help to get back to work.[NEWLINE]agent: Well, don't worry, we understand your concerns. Luckily, the vocational rehabilitation and employment program may help you.[NEWLINE]user: This will help me to return my old job, the one I had before my service?[NEWLINE]agent: That's correct, we can help you to return to your old  work, and we'll keep an track on you, so you have the best results.[NEWLINE]user: I've been also thinking into start my own business, just in case I won't be able to return to my old work or I don't feel comfortable on it. You can give some aid on it?[NEWLINE]agent: Yes, as a veteran or service member, we can help you with the self employment program, so you can start your own business.[NEWLINE]user: In case I can't return to my job right now, while I start my own business, I probably will need help to keep my self.[NEWLINE]agent: For that we can help you with the independent living track so you can live independently as possible if you can't return to work right away.[NEWLINE]user: But you can also help me to have job options, right?"}
{"id": "superseg_train_1160", "dialogue": "user: hello I need information About VA insurance options and eligibility[NEWLINE]agent: of course Find out which VA insurance programs may be right for you as a veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I am eligible for?[NEWLINE]agent: The different programs cover VGLI veterans, SGLI service members, and FSGLI family members. You can also get short-term financial coverage through TSGLI to help you recover from a serious traumatic injury.[NEWLINE]agent: Will you end your military shift soon?[NEWLINE]user: Yes[NEWLINE]agent: If your military duty shift ends soon, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: and what VA life insurance options?[NEWLINE]agent: as Service Members Group SGLI Life Insurance Get group life insurance while serving.[NEWLINE]user: excellent and are there any other VA life insurance options?[NEWLINE]agent: good as I already mentioned a good option if you are members of the Group life insurance service SGLI can get group life insurance while serving.[NEWLINE]user: And is there Protection against traumatic injuries?[NEWLINE]agent: TSGLI Get short-term financial support to help you recover from a serious injury.[NEWLINE]user: What if my disability is from an illness that was made worse by active duty?"}
{"id": "superseg_train_1161", "dialogue": "user: Can you tell me about my insurance options with you, please?[NEWLINE]agent: Of course. We can find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great. Which life insurance program can I use?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you're disabled because of an injury or illness caused or made worse by your active service.[NEWLINE]agent: Are you ending your military tour of duty soon?[NEWLINE]user: No, not soon.[NEWLINE][BOUNDARY][NEWLINE]user: Can give me more information about life insurance options for veterans?[NEWLINE]agent: Gladly. The Servicemembers Group Life Insurance (SGLI) provides you a group life insurance while you're serving, for example.[NEWLINE][BOUNDARY][NEWLINE]user: You asked if I was ending my military tour of duty soon. Would that have had an impact on my coverage?[NEWLINE]agent: Yes. In that case, you'd need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there's no break in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. Can you tell me about another life insurance option, perhaps?"}
{"id": "superseg_train_1162", "dialogue": "user: I am looking for life insurance through the VA[NEWLINE]agent: We can help you find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: can I find out which options are suited for me so I don't waste my time on things I'm not qualified for?[NEWLINE]agent: We can help narrow it down for you, different programs cover Veterans, service members, and family members. There is also short-term financial coverage through TSGLI to help you recover from a traumatic  injury. And if you are disabled because of an injury or illness caused or made worse by your active service you may be able to get coverage through S-DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: are you ending your military tour of duty soon?[NEWLINE]user: yes[NEWLINE]agent: You should act quick to make sure there is no break in your coverage. In some cases you must find insurance within 120 days of leaving the military so you are not left uninsured[NEWLINE][BOUNDARY][NEWLINE]user: which one is the insurance that we get when serving?[NEWLINE]agent: SGLI, Servicemembers Group Life Insurance offers insurance while you are serving[NEWLINE]user: and which one offers insurance if we were disabled during our service?[NEWLINE]agent: S-DVI, Service-Disabled Veterans Insurance and it continues your life insurance beyond 2 years after you leave the military[NEWLINE]user: what else do you have?[NEWLINE]agent: VMLI, Veterans Mortgage Life Insurance will get you mortgage protection for a home that has been remodeled to meet your needs.[NEWLINE]user: Does S-DVI last for up to 2 years or more than 2 years?"}
{"id": "superseg_train_1163", "dialogue": "user: I need information about VA insurance options and eligibility.[NEWLINE]agent: I can help you  Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am ending my military tour of duty soon?[NEWLINE]agent: you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: There is a time frame?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: ARe there options for life insurance if I'm disabled?"}
{"id": "superseg_train_1164", "dialogue": "user: I need information about VA insurance options and eligibility.[NEWLINE]agent: I can help  you  Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI.You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE]user: ARe you ending your military tour of duty soon?[NEWLINE]agent: If you're ending military tour of duty soon  you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: So there's an option to help you recover from a traumatic severe injury?[NEWLINE]agent: You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE]user: Is there life insurance available while I'm serving?"}
{"id": "superseg_train_1165", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: covers traumatic injuries?[NEWLINE]agent: yes, Traumatic Injury Protection TSGLI Get short - term financial support to help you recover from a severe injury[NEWLINE][BOUNDARY][NEWLINE]user: If you finish my military shift soon[NEWLINE]agent: you ll need to get new coverage quickly.  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Do you have mortgage insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability, get mortgage protection insurance for a home that s been adapted to meet your needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to injury or illness caused or made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military[NEWLINE]agent: Your military shift is over soon?[NEWLINE]user: yes"}
{"id": "superseg_train_1166", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: can i get mortgage insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability, get mortgage protection insurance for a home that s been adapted to meet your needs[NEWLINE]user: Can I get S - DVI Disabled Veterans Insurance?[NEWLINE]agent:  Service - Disabled Veterans Insurance S - DVI If you re disabled because of an injury or illness caused or made worse by your active service, continue your life insurance beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to an injury made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: If you finish my military shift soon[NEWLINE]user: yes that's my case"}
{"id": "superseg_train_1167", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: my military duty shift ended soon[NEWLINE]agent: you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI.  You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you re disabled because of an injury or illness caused or made worse by your active service,[NEWLINE]agent: my military duty shift ended soon[NEWLINE]user: yes it is my case[NEWLINE]agent:  you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage[NEWLINE][BOUNDARY][NEWLINE]user: what are the VA life insurance options[NEWLINE]agent:  Servicemembers Group Life Insurance SGLI Get group life insurance while you re serving[NEWLINE][BOUNDARY][NEWLINE]user: am i eligible for that program?"}
{"id": "superseg_train_1168", "dialogue": "user: can you give me details of After a Board decision[NEWLINE]agent: you disagree with the Board s decision and have new and relevant evidence that supports your case[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If the VA schedules the exams for me?[NEWLINE]agent:  be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: If I disagree with the Board's decision and have new and relevant evidence to support my case[NEWLINE]agent: you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims. Learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review. Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: If I disagree with the Board's decision and have new and relevant evidence to support my case"}
{"id": "superseg_train_1169", "dialogue": "user: Hello I need information about What happens after I request a decision review?[NEWLINE]agent: good that you want to find out what happens after requesting a decision review[NEWLINE]agent: Do you know what to do if the VA schedules the exams for you?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I complete the application?[NEWLINE]agent: Submit the completed form[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A veterans services organization or a VA-accredited attorney or agent can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: Can I add new evidence?[NEWLINE]agent: of course You have the option to add new evidence for a judge to review. You must submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I make an appeal?"}
{"id": "superseg_train_1170", "dialogue": "user: Hi there, how you doing?..I request a board appeal sometime ago and i'm waiting for the results. Could you tell me what happens after a board decision?[NEWLINE]agent: Do you have new and relevant evidence?[NEWLINE]user: Yeah, i have.[NEWLINE]agent: Then you can file a supplemental claim. You can also appeal to the U.S court of appeals for veterans claims.[NEWLINE][BOUNDARY][NEWLINE]user: I was told about a exam, can you tell me something about it?[NEWLINE]agent: Sure. Simply don't miss it, or you'll have to start over again.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k..How do i apply, anyway?[NEWLINE]agent: You need to fill the Form VA 10182 or Decision Review Request.[NEWLINE][BOUNDARY][NEWLINE]user: What if i need more information? where to go?[NEWLINE]agent: Refer to our FAQs, please.[NEWLINE][BOUNDARY][NEWLINE]user: Then, can you remember me what happens after a decision?"}
{"id": "superseg_train_1171", "dialogue": "user: Please tell me how to request a board appeal. I don't quite understand the process.[NEWLINE]agent: Would you like to request a board appeal?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you can request a Board Appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request two Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm one of multiple persons claiming the same benefit?[NEWLINE]agent: In this rare case, you have 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. So what should I do after a board decision?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, you could say that.[NEWLINE]agent: Then you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I figured that. Can I submit new evidence then?[NEWLINE]agent: Yes, you have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want another hearing?"}
{"id": "superseg_train_1172", "dialogue": "user: Hello. I was wondering about what is going on at a hearing. Can you explain this to me, please?[NEWLINE]agent: Of course. You and the judge will have a conversation. The judge will listen to your testimony and may ask you a few questions.[NEWLINE]user: What if I have someone else with me?[NEWLINE]agent: A representative may help you at the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Good, I will bring my grandson with me. He's a good boy. By the way, can I do anything about a board decision? There's one I don't quite agree with.[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I do. Very much.[NEWLINE]agent: In that case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do I have to appeal a judge?[NEWLINE]agent: If you want a Veterans Law Judge to review your case as quickly as possible,  you should choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have new evidence? My grandson helped me gather information that can be presented to support my claim."}
{"id": "superseg_train_1173", "dialogue": "user: How do I request a Board Appeal?[NEWLINE]agent: You need to request a board appeal?[NEWLINE]user: I'm not sure[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the form?[NEWLINE]agent:  You can also ask a regional benefit office for a copy of this form to fill out Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET[NEWLINE]user: So documents are available in the office?[NEWLINE]agent: You can also ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET,[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me if there is a hearing?"}
{"id": "superseg_train_1174", "dialogue": "user: I received a Board decision but I am not in agreement with it is there something I can do about it?[NEWLINE]agent: Do you have any new or relevant evidence that supports your case?[NEWLINE]user: No I don't have any new evidence to support my claim.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a Decision Review?[NEWLINE]agent: You can ask a regional benefit office for a copy of Form 10182 and fill it out or you can call the VA toll-free hotline at 800-827-1000 and request a copy of the form.[NEWLINE][BOUNDARY][NEWLINE]user: I am not in agreement with the Board's decision and have further relevant evidence that supports my case what should I do to have my case reassessed?[NEWLINE]agent: If you have new or further relevant evidence that supports your case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I am not able to continue with the claim on my own where can I get help with this?[NEWLINE]agent: You can get help requesting a decision review by using the services of a Veterans Service Organization or VA-accredited attorney or agent.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I have to give to the appeal board?[NEWLINE]agent: You will have to make a list of the issues you disagree with and the VA decision date for each of the issues.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision regarding my claim is it possible to request a Board Appeal?"}
{"id": "superseg_train_1175", "dialogue": "user: sdfrafg[NEWLINE]agent: Once you know the decision made by the board, you need to ask a review if you think you need to.[NEWLINE]agent: Did you already scheduled a VA exam for you?[NEWLINE]user: Alright, I get that. And no, I haven't yet schedule anything yet.[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions on this.[NEWLINE]agent: Some of the questions you may have, can be already be answered in the FAQs section.[NEWLINE][BOUNDARY][NEWLINE]user: There is anyway that someone else check my claim?[NEWLINE]agent: You can file a supplemental claim and appeal to the U.S. court of appeals for veterans claims.[NEWLINE][BOUNDARY][NEWLINE]user: There is any guidance from someone? In case I need help.[NEWLINE]agent: In case you need help, a VA accredited attorney or agent to help you on what you need.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I got new information to support my claim?"}
{"id": "superseg_train_1176", "dialogue": "user: Hi, good morning. Please, i made an appeal some time ago and recently received the decision. I'm really displeased with the treatment, Can i do something about it?[NEWLINE]agent: I understand that you are in disagree with the board's Decision? Do you have new and relevant evidence to your case?[NEWLINE]user: Yeah, i'm displeased and have new evidence on my favor.[NEWLINE]agent: If that's the case. You can file a supplemental claim. Besides, you can also appeal to the U.S Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k, that's good to know i have some resources available. In case i need more information, what can i do?[NEWLINE]agent: If you need more information, please make use of our FAQs about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind in case i need it. Look, lets say i go and appeal, then you review my case. So, what comes next to that?[NEWLINE]agent: Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.[NEWLINE]agent: In this regard, i have to ask. Do you have any scheduled exam with VA?[NEWLINE]user: Yeah, in fact, i have.[NEWLINE]agent: Good. Then you must be sure to not miss them. O.K?[NEWLINE][BOUNDARY][NEWLINE]user: I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?"}
{"id": "superseg_train_1177", "dialogue": "user: hello I need information about VA medical care[NEWLINE]agent: If you have other forms of health care coverage, such as a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE]user: Why does VA require me to provide information about the spouse's plan coverage?[NEWLINE]agent: for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: If I go to a non-VA care center, do they not pay for the services they provide me?[NEWLINE]agent: If you go to a care facility not authorized by VA or VA, Medicare may pay for other services you may need during your stay. If we only authorize some services in a non-VA location, then Medicare may pay for other services you may need during your stay.[NEWLINE]user: What if I'm in one of the lowest priority groups that could happen?"}
{"id": "superseg_train_1178", "dialogue": "user: hello I need information about VA health care and other insurance[NEWLINE]agent: Do you have other forms of health care coverage, like a private insurance plan, Medicare, Medicaid or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: and do you pay for sensitive diagnoses?[NEWLINE]agent: As a result of the 2018 VA MISSION Act, we no longer need permission to bill health insurance providers for care related to a sensitive diagnosis (such as alcohol or drug abuse, alcoholism, HIV or HIV testing, sickle cell disease, or other diagnoses included in Public Law 38 USC7332 (protected information).[NEWLINE][BOUNDARY][NEWLINE]user: What if my health insurance provider doesn't cover all non-service care that VA bills them?"}
{"id": "superseg_train_1179", "dialogue": "user: Hello there. I'm in need of information about veterans health care and other insurance, please.[NEWLINE]agent: Do you have any of the following forms of health care: private insurance plan, medicare, medicaid or Tricare?[NEWLINE]user: no, i don't have any of those.[NEWLINE][BOUNDARY][NEWLINE]user: Do you ask for information about health insurance in case the person have one?[NEWLINE]agent: Well, yeah. We ask for this information because we have to bill your private health insurance provider for any care, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: Um, it makes sense. In other topic, could you tell me about how VA health care works with Medicare and other insurance?.[NEWLINE]agent: Well, before that, you must be aware that your actions go totally on your part in this matter. You can save money by dropping your current private plan, but there could be risks involved.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some benefit from giving out my information to you?[NEWLINE]agent: Certainly, there are. We have many features which are available by receiving your information.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i'm curious about how your plan works with others so, how about if i have medicare coverage and  i cancel it?"}
{"id": "superseg_train_1180", "dialogue": "user: Can you tell me more about your health care for veterans, please?[NEWLINE]agent: Do you have other forms of health care coverage like a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: That's unexpected, but great to know. Do I still have to carry open health care related costs, which my current insurance doesn't cover?[NEWLINE]agent: Depending on your assigned priority group, you may have a copay for non-service-connected care.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm part of a lower priority group?[NEWLINE]agent: In that case, you could lose your VA health care benefits in the future.[NEWLINE]user: That doesn't sound good. If I delay signing up, does that have any negative consequences?[NEWLINE]agent: Yes, you'll pay a penalty. This penalty gets bigger each year you delay signing up and you'll pay it every year for the rest of your life.[NEWLINE][BOUNDARY][NEWLINE]user: Ouch. Are you billing Medicare as well?[NEWLINE]agent: We don't bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.[NEWLINE][BOUNDARY][NEWLINE]user: Should I cancel my Medicare or continue to use it?"}
{"id": "superseg_train_1181", "dialogue": "user: Are you allowed to use other health insurance along with the VA health care insurance?[NEWLINE]agent: Do you have other health insurance plans like Medicaid, Medicare, or TRICARE?[NEWLINE]user: Yes, I have medicare at this time.[NEWLINE]agent: You can use your Medicare as well as your VA health care benefits; we can help you learn more about this.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the VA make me provide my health insurance coverage information?[NEWLINE]agent: The VA needs to bill your private health insurance for any care, supplies, or medicine we use to treat your non-service connected conditions, illnesses or injuries.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to use VA benefits for care?[NEWLINE]agent: You will need to get care from a VA medical center and we will cover care if we pre-authorize you for a non-VA hospital or care setting.[NEWLINE]user: Will I need to choose which benefits to use?[NEWLINE]agent: Yes, you will need to choose which benefits to use based on your situation.[NEWLINE]user: What if I do not want to keep my private insurance?[NEWLINE]agent: You would be without health coverage at that time.[NEWLINE]user: Could I save money if I drop my private health insurance?"}
{"id": "superseg_train_1182", "dialogue": "user: Can I use VA health care with other forms of insurance?[NEWLINE]agent: Do you have a private insurance plan through an employer?[NEWLINE]user: Yes, I have private insurance through my job.[NEWLINE]agent: You can use your private insurance in conjunction with your VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay out of pocket for services that aren't covered?[NEWLINE]agent: No, you won't have to pay any unpaid balance that is not covered by your health insurance provider.[NEWLINE]agent: Were you assigned to a priority group?[NEWLINE]user: No, not to my knowledge.[NEWLINE][BOUNDARY][NEWLINE]user: Will I lose my VA health care coverage if I'm in one of the lower priority groups?[NEWLINE]agent: Yes, you may lose these benefits in the future.[NEWLINE]user: Will my family still have coverage if I drop my private insurance plan?[NEWLINE]agent: No, they may not have coverage because we don't know if Congress will provide future funding to care for all of the veterans who are signed up for VA health care.[NEWLINE]user: Is all of my health information kept private?"}
{"id": "superseg_train_1183", "dialogue": "user: asdfa[NEWLINE]agent: sdga[NEWLINE]user: Yes, I already have a insurance plan and medicare.[NEWLINE]agent: Alright. That's not a problem at all, you can use a VA health care benefit along with others plans.[NEWLINE][BOUNDARY][NEWLINE]user: If there is no problem, why do you need to know about that then?[NEWLINE]agent: We need that information, because we have to bill your private health insurance provider for any case, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do to submit a restriction request?[NEWLINE]agent: For that, you are gonna need to go to your nearest VA health facility and have a private talk with the privacy officer.[NEWLINE][BOUNDARY][NEWLINE]user: There is needed any other request to get a health care for vets?[NEWLINE]agent: Not really. You don't need any other insurance to meet this requirement.[NEWLINE][BOUNDARY][NEWLINE]user: The health coverage is limited to some places?[NEWLINE]agent: Yes, that's right. That's were your medicare may pay for some other services you may need.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you need all this information?"}
{"id": "superseg_train_1184", "dialogue": "user: I have questions about health care and insurance.[NEWLINE]agent: Do you have health care coverage from private insurance, medicare, medicaid, or tricare?[NEWLINE]user: Yes[NEWLINE]agent: you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information on my health insurance coverage (including coverage under a spouse s plan)?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non - service - connected conditions illnesses or injuries that aren t related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I guaranteed lifetime coverage with VA healthcare?[NEWLINE]agent: If you re in one of the lower priority groups,  you could lose your VA health care benefits in the future[NEWLINE][BOUNDARY][NEWLINE]user:  Does my current health insurance status affect whether I can get VA health care benefits?[NEWLINE]agent: No.s     Whether or not you have health insurance coverages  doesn t affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: What about Medicare does it pay?"}
{"id": "superseg_train_1185", "dialogue": "user: As a veteran, is there a way that I can qualify for more than one VA education benefit?[NEWLINE]agent: Yes, there are instances where you could qualify for more than one benefit from the VA scheme[NEWLINE]agent: Do you know if you are eligible for more than one education benefit?[NEWLINE]user: Yes, I have done some research and I think I do qualify[NEWLINE]agent: If you do qualify for more than one benefit, you need to decide which benefit you would prefer to receive, as the system does not l allow a person to receive benefits from more than one program at any one time[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria that are used to qualify under Category IV of the education benefits through the MGIB-AD program?[NEWLINE]agent: Some of the criteria are as follows; you must have entered full-time National Guard duty under title number 32, USC between July 1, 1985 and November 28, 1989 and you must also have chosen MGIB between October 9, 1996 and July 9, 1997[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I have hearing loss and I qualify for more than one VA education benefit?[NEWLINE]agent: For those with hearing loss, you must contact TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: Is there a stipulation under the qualification rules for Category III regarding separation?[NEWLINE]agent: Yes, this states that you must have had your military pay reduced by $1,200 before separation[NEWLINE][BOUNDARY][NEWLINE]user: What criteria are there under Category IV in relation to active duty?"}
{"id": "superseg_train_1186", "dialogue": "user: I want to know if I can qualify for two school benefits from the VA to help me pay for school[NEWLINE]agent: Yes, it is possible to have qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: yes, I wanted to get both to help me out[NEWLINE]agent: Okay, you will need to decide which one you want to receive because you can't receive benefits from more that one program at a time.[NEWLINE][BOUNDARY][NEWLINE]user: I was told I can get aid from the Montgomery GI Bill active duty because I have served over 3 years, is that true?[NEWLINE]agent: Yes, if you served continuously without a break for 3 years you could be eligible for the benefits but there are other factors that will need to be true for you to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number the hearing disabled can use?[NEWLINE]agent: you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: would I qualify for this GI Bill if I was in the National Guard?[NEWLINE]agent: If you entered full-time National Guard duty under title 32, USC, between July 1, 1985, and November 28, 1989, and chose MGIB between October 9, 1996, and July 9, 1997 you could get benefits, but you would also need other things to qualify[NEWLINE][BOUNDARY][NEWLINE]user: what if I was on active duty on September 30, 1990?[NEWLINE]agent: It could help you qualify but you will need something else to be true also[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study whatever I want and you will give me aid?"}
{"id": "superseg_train_1187", "dialogue": "user: Hello. I',m here because i'm planning to pursue some educational programs and heard about  the Montgomery Bill to help me pay for that. Would you mind to fill me in about how can i access that benefit?[NEWLINE]agent: It's really simple. The basics for getting the benefits are as follow: Making sure you program is approved by VA; then, apply for the benefits and lastly, Ask for your enrollment certification.[NEWLINE][BOUNDARY][NEWLINE]user: Okey. That sounds like pretty simple indeed. About that last point, the certification. Do i need to ask for it to someone in particular?[NEWLINE]agent: That's right. It can be a person in charge of your school's financial aid, VA registry, on admissions or even from counseling office.[NEWLINE]user: But that sounds like regular studies, what if i'm going after some training or going to be an apprentice?[NEWLINE]agent: If that so, then the certification may come from someone in your school's training, finance or human resources office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k that's a relief to knowing that. I guess there will be a way to see what it will cost me all this, right?[NEWLINE]agent: There is, indeed. You can go for the link and check out the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i'll check that later. Oh, how do i check if the program i want is approved by you?[NEWLINE]agent: That's very important question. You'll have to make sure to contact your school choice or make use of our online comparison tool to check if your program is approved by veterans affairs.[NEWLINE]agent: Is everything clear until this point or you still need more information about this topic?[NEWLINE]user: No, thanks, i think i get it.[NEWLINE]agent: Remember we are here to help you, If you have hearing loss, you can tell us and we'll help you out. Do you?[NEWLINE]user: Sorry, i was a little ashamed to admit it but yeah i have some hearing problems."}
{"id": "superseg_train_1188", "dialogue": "user: hello, I am in the Army and I want to know if I can qualify for more than one education benefit from the VA[NEWLINE]agent: Yes, it is possible to be qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: no just wanted to know if I could be[NEWLINE]user: do you guys have a TTY I can use?[NEWLINE]agent: If you have hearing loss you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: thank you,, and I also wanted to ask something else about school benefits.  what determines how much I can get for school?[NEWLINE]agent: we take into account such things as the type of educational program you choose, your MGIB-AD category classification, whether you qualify for a college fund or kicker, and a few other factors[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a diploma or GED to qualify for the aid?[NEWLINE]agent: It would help you qualify but you can also have 12 hours of college credit in their place[NEWLINE][BOUNDARY][NEWLINE]user: and I need someone to certify my enrollment or do you do that?"}
{"id": "superseg_train_1189", "dialogue": "user: What is the Montgomery GI bill Active Duty?[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs.[NEWLINE]agent: Have you served at least 2 years active duty?[NEWLINE]user: Yes[NEWLINE]agent: Great we can find out if you qualify for the MGIB-AD program.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the MGIB-AD program?[NEWLINE]agent:  You can get education benefits through this program if you were honorably discharged and you meet the requirements of one categories.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my enrollment certified?[NEWLINE]agent: The certifying official may be someone in your school 's financial aid, Veterans affairs, registrar, admissions, or counseling office.[NEWLINE]agent: Do you need on-the-job training or an apprenticeship?[NEWLINE]user: Yes"}
{"id": "superseg_train_1190", "dialogue": "user: Can I qualify for more than one VA education benefit?[NEWLINE]agent: Yes. You may qualify for more than one education benefit.[NEWLINE]agent: they chose it for more than one?[NEWLINE]user: yes[NEWLINE]agent:  you ll need to decide which to receive. You can t receive benefits under more than one program at a time[NEWLINE]user: and if i have hearing loss[NEWLINE]agent: llame a TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Category III of your registry which diploma should you have?[NEWLINE]agent: Have a high school diploma, GED, or 12 hours of college credit[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent:  You may get up to 36 months of education benefits. We ll pay the benefits monthly.[NEWLINE][BOUNDARY][NEWLINE]user: How much service do you have to have to qualify?[NEWLINE]agent: 3 years[NEWLINE][BOUNDARY][NEWLINE]user: How many credited hours do I have to have?"}
{"id": "superseg_train_1191", "dialogue": "user: can you give me details of Montgomery GI Bill Active Duty[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs[NEWLINE]agent: you ve served at least 2 years on active duty[NEWLINE]user: yes[NEWLINE]agent: find out if you qualify for the MGIB - AD program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the MGIB-AD program?[NEWLINE]agent: You can get education benefits through this program if you were honorably discharged and you meet the requirements of one of the categories below[NEWLINE][BOUNDARY][NEWLINE]user: How much continuous service time does it take to have the benefit?[NEWLINE]agent:  3 years[NEWLINE]user: and if you don't have them?[NEWLINE]agent: could not opt for the service[NEWLINE][BOUNDARY][NEWLINE]user:  How can I use my MGIB-AD education benefits?"}
{"id": "superseg_train_1192", "dialogue": "user: I need MGIB active duty info[NEWLINE]agent: The Montgomery GI Bill Active Duty can help you pay for education and training programs[NEWLINE]agent: Have you served at least 2 years on active duty?[NEWLINE]user: I've done more than 2 years[NEWLINE]agent: Okay, we can help you find out if you qualify for the MGIB-AD program[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify?[NEWLINE]agent: You qualify if you were honorably discharged and meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: what benefits are available if I do qualify?[NEWLINE]agent: You may get up to 36 months of education benefits. The benefits will be payed monthly. How much you receive will depend on several factors[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements?[NEWLINE]agent: Depends on the category of the MGIB-AD program you will be in?[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?[NEWLINE]agent: You have to complete the Application for VA Benefits[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study what I want?"}
{"id": "superseg_train_1193", "dialogue": "user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?[NEWLINE]agent: Please destroy it by cutting it up or shredding it. We want all Veterans who are enrolled in VA health care to have the new VHIC. This new card offers even more security to protect your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have changed my medical center where I receive care?[NEWLINE]agent: you can contact the medical center where you currently receive care.Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do after I receive my VA health care welcome call?[NEWLINE]agent: Contact your nearest VA medical center and ask to speak with the enrollment coordinator  Ask the coordinator to help you arrange to get your picture taken for your new Veteran Health Identification Card.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?"}
{"id": "superseg_train_1194", "dialogue": "user: What should I do if I don t receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken?[NEWLINE]user: Yes it has been[NEWLINE]agent:  please call the VA medical center where you had your picture taken.Or call us at 877 - 222 - 8387.We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE]user: What do I call if there is a hearing problem?[NEWLINE]agent: call TTY : 711.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take when I get my picture taken?[NEWLINE]agent: You ll need to show a current form of primary identification[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my VHIC?"}
{"id": "superseg_train_1195", "dialogue": "user: Hi, it has been some days since i was taken my photo for my veteran health card. I think it should have arrived already. could be a problem with it?[NEWLINE]agent: Standard waiting time is about 10 days. Have you been waiting for that time or more?[NEWLINE]user: Um, no, now i think about it, but close. Anyway, there's some number i can call in?.[NEWLINE]agent: There is. Do you have any hearing impediment?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]user: Never mind. I have some other question. If i have my card and well, it get lost or worse, stolen, and lets say i'm getting treated in a different medical center rom that i said in my earlier request, what should i do?[NEWLINE]agent: Then you mus contact your current medical center or call us at 877-222-8387.[NEWLINE][BOUNDARY][NEWLINE]user: You know, Can you tell me what advantages has the new card?[NEWLINE]agent: The new document has more features offered to you, because is more inclusive, using Braille language and depicting which branch you belong.[NEWLINE]user:  i was told to destroy my old card. Is that absolutely necessary? How should i do that?"}
{"id": "superseg_train_1196", "dialogue": "user: Hello I need information about What should I do if I do not receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE]user: Yes[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect after taking my photo?[NEWLINE]agent: After taking your photo we will process your VHIC and mail it to you. You should receive your card within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What if you change your medical center during the trip since you received your original card?[NEWLINE]agent: You can contact the medical center where you currently receive care. Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and what do these new cards offer?[NEWLINE]agent: It also offers other useful new features. This includes \"VA\" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.[NEWLINE][BOUNDARY][NEWLINE]user: and can I use this card as a credit card?"}
{"id": "superseg_train_1197", "dialogue": "user: Hey, glad i could reach you. You know, i think i have a problem with a veterans health card i requested, because it hasn't arrived yet, What happened there?[NEWLINE]agent: Remember delivery period goes up to 10 days after you photo session. So, i have to ask, Is that period over?[NEWLINE]user: Yeah, is almost two weeks by now, and nothing.[NEWLINE]agent: Understood. Please call the VA medical center where you had your picture taken: if you can go there, then make use of our toll free number at 877-222-8387, Monday through Friday, from 8:00 am to 8:00 pm.[NEWLINE][BOUNDARY][NEWLINE]user: That's a handy information, thanks. If not with help from the coordinator that time, Can anyone help someone who want his/her picture taken in order to get its veteran health card?[NEWLINE]agent: Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do yo have any options for those whose hearing is reduced?[NEWLINE]agent: No problem, for that, just call to TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll write that down.Do you ask any document for showing in the picture session?[NEWLINE]agent: Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.[NEWLINE][BOUNDARY][NEWLINE]user: I read the other day that veterans cards are pretty cool now. Why is that?[NEWLINE]agent: New cards have a lot of improvement over the others. These cards include Braille language and your latest service.[NEWLINE][BOUNDARY][NEWLINE]user: Then to clarify, how do i get my card?"}
{"id": "superseg_train_1198", "dialogue": "user: you haven't sent me my ID yet[NEWLINE]agent: Has it been more than 10 days since you had your picture taken and you haven't received your Veteran Health Identification Card yet?[NEWLINE]user: no, so it's 10 days before I can complain[NEWLINE]agent: Do you have hearing loss?[NEWLINE]user: yes, how did  you know? are you looking at my file[NEWLINE]agent: If you need help through the phone you can call TTY:  711[NEWLINE][BOUNDARY][NEWLINE]user: I knew that trick already.  what should I do with my old ID once I get my new one?[NEWLINE]agent: Your old ID should be cut up or shredded. We want all Veterans who are enrolled in VA health care to have the new more secure VHIC that better protects your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: what else you got?[NEWLINE]agent: We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.[NEWLINE]user: you can help if it was stolen?"}
{"id": "superseg_train_1199", "dialogue": "user: I have a problem on which I need your advice. I haven't received my health card for veterans in the mail and I fear it might have gotten lost.[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?[NEWLINE]user: Yes,I haven't received anything.[NEWLINE]agent: In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.[NEWLINE]user: During which times can I call you?[NEWLINE]agent: We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what should I do, once I reported that my card is lost?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?"}
{"id": "superseg_train_1200", "dialogue": "user: I have checked my email and I do not have my VHIC. Please, help me[NEWLINE]agent: Has it been more than 10 days since you took a photo and you have not received your card?[NEWLINE]user: No, just 5.[NEWLINE]agent: Do you have any kind of hearing loss?[NEWLINE]user: No, my hearing is fine.[NEWLINE][BOUNDARY][NEWLINE]user: My VHIC was stolen 2 days ago. What should I do?[NEWLINE]agent: Ask for a replacement card at the VA medical center where you had your picture taken. Please, you must to bring your driver's license, passport or other government ID so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since you received your original card?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: Please, contact the medical center where you currently receive care or call at 877-222 -8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I have not enrolled yet, what should I do?[NEWLINE]agent: Please, find out how to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: What about my old Veterans identification card? May I keep it?[NEWLINE]agent: No, you must destroy it by cutting it up or shredding it. We want that you have a new VHIC. This new card offers even more security to protect your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what to do if I don't have my VHIC?"}
{"id": "superseg_train_1201", "dialogue": "user: my health ID card is missing! what do I do???![NEWLINE]agent: You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.[NEWLINE]agent: Are you still using the same medical center where you got your original card?[NEWLINE]user: Well, no, I moved recently. What do I do?[NEWLINE]agent: Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if my old card turns up after I get my new one?[NEWLINE]agent: Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.[NEWLINE][BOUNDARY][NEWLINE]user: what if my card doesn't get sent to me right away? what if it's been a few weeks and I need it?[NEWLINE]agent: If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What is the ID card even used for anyway?[NEWLINE]agent: You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I forget what my current medical center is to go get a new card?"}
{"id": "superseg_train_1202", "dialogue": "user: How do I get a Fry Scholarship?[NEWLINE]agent: First choose a school[NEWLINE]user: How do I get help with that?[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school.] Use the GI Bill Comparison Tools You should contact your school s certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes after I decide?[NEWLINE]agent:  you ll need to choose which program you want to use. Once you choose, you can t change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: How does it apply to spouses?[NEWLINE]agent: If you remarry,  you ll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits?[NEWLINE]agent:  Apply online now, or Fill out a Dependents Application for VA Education Benefits VA Form 22 - 5490 and send it to the VA regional benefit office where you want to go to school. Download VA Form 22 - 5490 PDF Find a VA regional benefit office[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm the child and my parent died in the line of duty before August 1, 2011?[NEWLINE]agent: you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parent died in the line of duty before August 1, 2011?"}
{"id": "superseg_train_1203", "dialogue": "user: I'm trying to collect as much information as i can about Fry scholarships, Can you tell me something?[NEWLINE]agent: With pleasure. Let me ask you something. Have you chose school yet?[NEWLINE]user: No, i had not do that, i was searching for info first.[NEWLINE][BOUNDARY][NEWLINE]agent: Understood. Then you have not applied for these benefits yet?[NEWLINE]user: Well, you saying that like this, i think i would be interested, yeah.[NEWLINE]agent: Excellent. All you need to do is going online and fill out a VA Form 22-5490 or Dependents Application for VA Education Benefits. After you fill that form out, you'll have to send it to the regional benefit office where in theory you would want to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, in that school choosing, it has anything to do with it, the fact that the child parent was serving and died on duty on 2009?[NEWLINE]agent: Certainly, it does. That fact, opens the possibility for the child to use both Fry scholarships and the dependent educational assistance. The down side would be that the child may use only one of the programs at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And what should be done in case someone has already started its education? i'm asking because i remembered that a relative has this situation but wants to get benefits."}
{"id": "superseg_train_1204", "dialogue": "user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]agent: Was your parent or spouse an active duty member?[NEWLINE]user: Yes[NEWLINE]agent: If this is the case, you may qualify for this benefit. I want to know if I am eligible for disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what happens if I am not legally an adult?[NEWLINE]agent: In that case your parent or guardian must sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: And in the event that the spouse of the vetrano remarries?[NEWLINE]agent: in that case he will no longer be eligible for the Fry scholarship. You can still receive dependency compensation and indemnity DIC payments while using the Fry scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I am the child of a service member?[NEWLINE]agent: as the child of a service member You can be married or single to be eligible for the benefit[NEWLINE]user: If I receive the DIC, what should I do if I start using the Fry scholarship?"}
{"id": "superseg_train_1205", "dialogue": "user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]user: If my father was an active duty member who died in the line of duty in 2005 I am eligible for the fry scholarships?[NEWLINE]agent: of course you may qualify for this benefit. you just need to find out if you are eligible to receive the scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if my father died in 2005?[NEWLINE]agent: If your parents died in the line of duty before August 1, 2011, you may qualify for both the Fry Grant and the DEA Educational Assistance Program for Survivors and Dependents. But you can only use one program at a time. We limit the combined benefits to 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: And in the case of the spouse of a service member, can he receive this benefit?[NEWLINE]agent: Has the spouse remarried?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits[NEWLINE]agent: You may be able to obtain Fry Scholarship benefits if you are the child or surviving spouse of an active duty member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for benefits?"}
{"id": "superseg_train_1206", "dialogue": "user: can you give me details of Fry Scholarships[NEWLINE]agent: Learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans[NEWLINE]user: if my spouse was an active duty member who died in the line of duty on September 11, 2001[NEWLINE]agent: you may qualify for this benefit. Find out if you re eligible for education benefits through this scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Fry Scholarship benefits?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a Fry Scholarship?[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to choose a school?[NEWLINE]user: yes[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school. Use the GI Bill Comparison Tool ou should contact your school s certifying official to make sure your program is approved for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_1207", "dialogue": "user: Hello there. I'm here because I have questions about getting a fry scholarship.[NEWLINE]agent: Then you're in the right place. Have you chosen a school yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case, you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I already did. I was told that there also is this DEA program, which I qualify for. Can I use the DEA program as well?[NEWLINE]agent: You may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program, but you can use only one program at a time. We cap combined benefits at 81 months of full-time training.[NEWLINE]user: Ah, alright. I thought I could use both. By the way, I'm the son of a service member, do I need to be married to be eligible?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already started my educational program? Can I still expect benefits to be paid?[NEWLINE]agent: Yes, you should ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. And what benefits are we talking about?"}
{"id": "superseg_train_1208", "dialogue": "user: Hey, I am looking for help on how to get a fry scholarship.[NEWLINE]agent: Have you chosen a school yet?[NEWLINE]user: Yes, I already have chosen a school.[NEWLINE]agent: In that case you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I already know that it is, but what should I do if I qualify for both the fry scholarship and DEA? Apply for both?[NEWLINE]agent: In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have to choose one. Well, where do I apply for benefits then?[NEWLINE]agent: You can apply online now, or fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school.[NEWLINE]user: But what if I've already started my educational program? Can I still get the benefits?[NEWLINE]agent: Of course, just ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: My dad died on a combat mission, 12 years ago. I've read that this qualifies me for several support programs, do you know which?"}
{"id": "superseg_train_1209", "dialogue": "user: Good day. I want to learn more about Fry scholarships, please.[NEWLINE]agent: Then you're in the right place. Here you can learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]user: My husband died on a combat mission a few years ago, does this qualify me for the scholarship?[NEWLINE]agent: Yes, you may qualify for this benefit. We can find out if you're eligible for education benefits through this scholarship, if you want.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. You see, I lost my husband twelve years ago. Which scholarship can I get? The fry scholarship, right?[NEWLINE]agent: Yes, you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time.[NEWLINE]user: Does this mean you cap combined benefits at some point?[NEWLINE]agent: Correct. We cap combined benefits at 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. So, do I qualify for the Fry scholarship then?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active-duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the spouse of a service member?[NEWLINE]user: Yes, I'm the wife of a veteran who passed away.[NEWLINE]agent: Did you remarry?[NEWLINE]user: No, I would never marry another man. My husband was the love of my life.[NEWLINE][BOUNDARY][NEWLINE]user: I'm receiving dependency, can I receive it along with the Fry scholarship?"}
{"id": "superseg_train_1210", "dialogue": "user: I wanted to see what job training you had available for a vet looking for a job[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you link me to more resources?[NEWLINE]agent: Yes, I'll give you the link to external resources that can help you in your job search[NEWLINE][BOUNDARY][NEWLINE]user: what help do you have for someone who is disabled because of the service?[NEWLINE]agent: We have Vocational Rehabilitation and Employment programs that help you learn new skills, find a job, start a business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: are dependents eligible for anything?[NEWLINE]agent: We can help dependent family members find out if they are eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have any other resources other than job search?"}
{"id": "superseg_train_1211", "dialogue": "user: Can you explain to me what VA Vocational Rehabilitation is?[NEWLINE]agent: First off, do you have a service-connected disability that limits your ability to work or even prevents you from working?[NEWLINE]user: Yes, I am not able to work because of a service-connected disability.[NEWLINE]agent: The VA Vocational Rehabilitation and Employment program will be able to help you and you can find out if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Can family members of service members and Veterans get help with these resources?[NEWLINE]agent: Yes, dependent family members can get counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VR&E?[NEWLINE]agent: You can contact VR&E through Integrated Disability Evaluation System or IDES if you are wounded, injured, or become sick during your service time and can't perform duties.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more resources I could use at this time?[NEWLINE]agent: You can use VetSuccess on Campus and find out if our counselors can help you transition from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: What is available through VR&E?[NEWLINE]agent: VR&E programs for service members and Veterans Explore help you learn new skills, find a new job, starting a business, and getting educational counseling or returning to a former job.[NEWLINE]user: How can I find out if I can get VR&E benefits and services as a service member?"}
{"id": "superseg_train_1212", "dialogue": "user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent: you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: yes[NEWLINE]agent:  the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: Dependent family membersFind out if you 're eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of For service members and Veterans with service-connected disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about the resources[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how do i access VR&E"}
{"id": "superseg_train_1213", "dialogue": "user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent:  you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: yes, Miembros de la familia dependientes Averig\u00fce si es elegible para ciertos servicios de asesoramiento, capacitaci\u00f3n y beneficios educativos[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how to request benefit services[NEWLINE]agent: How to applyFind out how to apply for VR&E benefits and services as a service member or Veteran[NEWLINE]user: can you give me details of the programs for veterans with service-related disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: if i have a disability"}
{"id": "superseg_train_1214", "dialogue": "user: I need to know what vocational rehab is and if it is something that can help me.[NEWLINE]agent: Do you have a service-connected disability that affects your ability to work either partially or fully?[NEWLINE]user: I have a disability but I don't know how it affects my work since I haven't tried to work in a while. But I thought I would look into this because someone suggested it might be something that can help me.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, I think I can still work. Is there something that could help me find a job that would work for me?[NEWLINE]agent: Our VA Vocational Rehabilitation and Employment (VR&E) program does provide assistance in finding jobs.[NEWLINE]user: So do you think I would qualify to use it?[NEWLINE]agent: You should call your local VA to see if VR&E is right for you, but it does sound like they could help you.[NEWLINE]user: Is there another way I could apply without calling?[NEWLINE]agent: You can also access VR&E through the Integrated Disability Evaluation System (IDES).[NEWLINE][BOUNDARY][NEWLINE]user: My wife has been looking for a job too, and it has been very stressful to her. Can you help her find a job too?"}
{"id": "superseg_train_1215", "dialogue": "user: Hello there. How are you doing today? I came here to learn more about vocational rehabilitation, maybe you can explain a few things to me?[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a former soldier who was wounded in action, I took a bullet for my country. God bless America. Now I want to know what America can do to support me with my disability. Can you tell me, please?[NEWLINE]agent: Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.[NEWLINE]user: How can I access this VR&E thing?[NEWLINE]agent: You can access VR&E through the Integrated Disability Evaluation System IDES.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is there something you can do for my wife and family as well?[NEWLINE]agent: Yes. We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose you can help me figure out if I'm eligible for the VR&E program too?"}
{"id": "superseg_train_1216", "dialogue": "user: Can you tell me more about vocational rehabilitation? I have several questions about it.[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'm a veteran who isn't too good with the Internet, but my disability currently doesn't let me do this in another way. Can you explain to me how I can apply for benefits?[NEWLINE]agent: Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: That sounds great. What can your programs offer me?[NEWLINE]agent: You can explore VR&E support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.[NEWLINE][BOUNDARY][NEWLINE]user: What about family members who depend on me?[NEWLINE]agent: We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Do you have any more helpful resources?"}
{"id": "superseg_train_1217", "dialogue": "user: hello I need information about VA Vocational Rehabilitation[NEWLINE]agent: Do you have a service related disability that limits your ability to work or prevents you from working?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: And where can I go if I am injured in my service and I cannot perform my tasks?[NEWLINE]agent: Accessing VR&E through the IDES Integrated Disability Assessment System If you are injured, injured or become ill while performing your service and are unable to perform your tasks, find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and there what can I do?[NEWLINE]agent: Find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and what information is there for service members and veterans with service-related disabilities[NEWLINE]agent: VR&E Programs for Service Members and Veterans Explore VR&E support tracks and services to help you learn new skills, find a new job, start a business, obtain educational advice, or return to your previous job[NEWLINE][BOUNDARY][NEWLINE]user: and what are your most useful resources?[NEWLINE]agent: VetSuccess on campus Find out if our advisers can help you move from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: and there are grants for family members of service members and veterans with service-related disabilities"}
{"id": "superseg_train_1218", "dialogue": "user: Is there a way to access my VA life insurance policy online?[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: No not at this time.[NEWLINE]user: Am I able to check my policy status?[NEWLINE]agent: Yes, you can check your policy status when you get VA life insurance and make sure it is up to date, check your premium amount each month, and find out about renewal options.[NEWLINE]user: Will I be able to see what the different payment will be if I change what I need covered?[NEWLINE]agent: Yes, you will be able to see your premium each month even if you make a change.[NEWLINE]user: What is the easiest way to manage my policy?[NEWLINE]agent: The easiest way to manage your policy is to use the online portal.[NEWLINE][BOUNDARY][NEWLINE]user: How would I access my policy?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with V, RH, J, RS, K, or W?[NEWLINE]user: Yes, I have a file number that starts with RH.[NEWLINE]user: How would I access my policy online through the Office of Servicemembers Group Life Insurance?"}
{"id": "superseg_train_1219", "dialogue": "user: I wanted to look at my VA life insurance information online and need help[NEWLINE]agent: Do you already have VA life insurance?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, you can use your online portal to manage your policy online.[NEWLINE]user: what of it can I manage online?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: ok but how do I log in so I can do that?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no I don't[NEWLINE]user: I have VGLI life insurance so how do I log in or register?"}
{"id": "superseg_train_1220", "dialogue": "user: Hey, if a person needs to check some things onits life insurance policy, How can do that?[NEWLINE]agent: I understand that you have a VA life insurance?[NEWLINE]user: No, i don't have any of that. Just asking out like a favor for another people.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, you check, but meanwhile, can you tell me how to gain access?[NEWLINE]agent: No problem, Let me ask you something, Do you know if any of those people you mentioned have file numbers that starts with a V, RH, J, RS, K or W?[NEWLINE]user: Yeah, i know at least two of them who have files with those letters.[NEWLINE]user: In fact, i think they one of them have something called veterans insurance or something like that. Is that important?[NEWLINE]agent: It sure is. If one of them has that kind of insurance, then he or she can access its policy online through the office of service members at Prudential Insurance Company of America. They work with that kind of policy.[NEWLINE][BOUNDARY][NEWLINE]user: You talk too much about this online thing, Could you tell me how can be useful to me?[NEWLINE]agent: Accessing your insurance policy online can be used to check many thing about your insurance.[NEWLINE]user: Like what?"}
{"id": "superseg_train_1221", "dialogue": "user: I want to do my life insurance business online with the VA[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: yes[NEWLINE]agent: You can use the online portal to manage your policy online[NEWLINE]user: can I pay my premium by logging on and doing what I have to do?[NEWLINE]agent: Yes, you can pay your premium there[NEWLINE][BOUNDARY][NEWLINE]user: is that the same place to go to do your VGLI insurance business?[NEWLINE]agent: You access your Veterans Group Life Insurance policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I do when I log in besides paying my premium?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, and you might be able to find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to log in?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no[NEWLINE]user: where do I go to do my business if I have a VGLI policy?[NEWLINE]agent: You can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE]user: do I go to the office of servicemembers website or Prudential website?"}
{"id": "superseg_train_1222", "dialogue": "user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: Yes[NEWLINE]agent: If you have VA life insurance, the easiest way to manage your policy is online.[NEWLINE]user: What can I use the online portal for?[NEWLINE]agent: You can use your online portal to:\u00a0\u00a0 check the status of your policy to make sure it is up to date\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage s\u00a0\u00a0\u00a0 Learn about your plan and renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: and How do I access my policy?[NEWLINE]agent: Access your policy online through the Prudential Insurance Company of America Service Member Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE]user: what kind of benefits does it provide?[NEWLINE]agent: Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to ensure my coverage?"}
{"id": "superseg_train_1223", "dialogue": "user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I access my policy?[NEWLINE]agent: If you have a VA life insurance policy with a file number that begins with V, RH, J, RS, K or W or you want to apply for the service - life insurance for disabled people life insurance for veterans who have to be disabled As a result of serving in the military, access your policy online through VA. Find your policy through VA[NEWLINE]user: Yes[NEWLINE]user: What do I do if I have a VGLI Life Insurance policy?[NEWLINE]agent: If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and how is the easiest way to administer my policy?[NEWLINE]agent: the easiest way to manage your policy is online. You can use their online portal for that purpose[NEWLINE][BOUNDARY][NEWLINE]user: and where can i find my policy?[NEWLINE]agent: Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and what things will the online portal allow me to do?"}
{"id": "superseg_train_1224", "dialogue": "user: Hi. I'm a veteran ad I'm looking for how to access to a life insurance for us.[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: No, I don't have any.[NEWLINE]user: If I get one, how can I control it?[NEWLINE]agent: The easier way yo manage your policy is online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do to access to the management online?[NEWLINE]agent: To get access to your policy online you need to have a VGLI control number. You'll find your policy through prudential insurance company of america.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to keep checking my policy all the time?[NEWLINE]agent: Yes, you need to check it, to keep it updated and keep your coverage through your payments.[NEWLINE]user: What about if I don't know remember what my policy covers?"}
{"id": "superseg_train_1225", "dialogue": "user: Hi, good afternoon. I have a veterans life insurance and i would like to know what kind of options you can offer me for managing it?[NEWLINE]agent: Sorry, I understand that you have a veterans life insurance?[NEWLINE]user: That's right. I have one of those.[NEWLINE]agent: Good. Then you must know that you can go online to manage various options of your policy, such as check your policy's status or pay your premium.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, that sounds useful, thanks. That applies for those who have the veterans group insurance?[NEWLINE]agent: It applies, but you have to access your policy online through the Office of Service Members Group Life Insurance at Prudential Insurance Company of America. They work with us to give veterans those kind of benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Very helpful, indeed. Say, going back to my managing options, you mentioned two, but there is more?[NEWLINE]agent: Certainly, there is. Aside the earlier, you also can go online to find out more information about your plan and renewal options depending of which plan do you have.[NEWLINE][BOUNDARY][NEWLINE]user: Gosh, you really have many options there. I'll have to check them out carefully. Again with those group insurance, as same as me, they can find out their plan in that company's site?[NEWLINE]agent: It's correct. They can go online through Prudential Insurance's site and find out that information.[NEWLINE][BOUNDARY][NEWLINE]user: Sorry to be a nuisance, but just to be sure about my online options: check, pay and find out, right"}
{"id": "superseg_train_1226", "dialogue": "user: Hello. I've been receiving veteran benefits since some time ago, but i've been a little messy with my transactions. Is there a way to know about my doings?[NEWLINE]agent: You don't need to worry there. You can go online to get your benefits history.[NEWLINE][BOUNDARY][NEWLINE]user: That would imply for me to register on an online portal, right?[NEWLINE]agent: That would be correct. Are you comfortable with that, in order to check your history?[NEWLINE]user: No, i'm not.[NEWLINE]user: But, then again, i suppose it's the only way to check that out. What would i need in any case?[NEWLINE]agent: You'll need a Premium DS Logon account, because your current credential MyVetHealth or ID won't work here. Once you get into eBenefits, you'll need to upgrade your account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i suppose i could give it a try. Is there a possibility to increase my benefits?[NEWLINE]agent: You can do that by filing a claim for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, thanks. Oh i almost forgot. If i need to change something in this online thing, Do I need to go again online to do that?"}
{"id": "superseg_train_1227", "dialogue": "user: I'm looking for information about my veteran payments, about my transaction history, please.[NEWLINE]agent: You can find that information via online.[NEWLINE][BOUNDARY][NEWLINE]agent: You must have a eBenefits account, because you're a veteran. have you signed in lately?[NEWLINE]user: Yeah, i went there but don't know how to locate that.[NEWLINE]agent: So you never has been able to see this feature?[NEWLINE]user: No, i haven't been able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Look, what happens if i need to change some of my information, like my deposit address or my contact data?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have access to the web or have a VA office near to your location?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]agent: Could you at least get access to your VA.gov profile somehow?"}
{"id": "superseg_train_1228", "dialogue": "user: I signed up for the online veteran payments portal the other day but i haven't had the opportunity to sneak around. Can you specify me what can i see there, related to my payments?[NEWLINE]agent: Are you a veteran then?[NEWLINE]user: No, i'm not. But i think is not necessary to be one, isn't? there are other types of people who use this portal.[NEWLINE][BOUNDARY][NEWLINE]user: Fine. Tell me something. If i need to change my address in the future, can i do it through where?[NEWLINE]agent: You can go to VA.gov and access your profile. There you can make changes to your information and those changes will automatically will be changed in all your disability data across sites, meaning changes in data related to compensation, pension benefits, claims and appeals.[NEWLINE][BOUNDARY][NEWLINE]user: That's very wide. Say, if i need more changes to my information. I should get into contact with veterans affairs?[NEWLINE]agent: Absolutely. An up to date information is always preferred because it could affect your rating or payment. Changes could include marital status, birth of a baby, child adoption or any other life changes.[NEWLINE]user: I heard form some people that disability compensations could be increased. How's that?[NEWLINE]agent: That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.[NEWLINE]user: But that's the only way to get an increase? What about a worsening on my possible disability?"}
{"id": "superseg_train_1229", "dialogue": "user: What should I do if I need to change my direct deposit or contact information?[NEWLINE]agent: do you want to change your information?[NEWLINE]user: yes[NEWLINE]agent: any of these ways:online, or contact your nearest regional benefits office or VA eligibility office[NEWLINE][BOUNDARY][NEWLINE]user: ok how can I see my payment history?[NEWLINE]agent:  you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What VA payment information can I view when I sign in?[NEWLINE]agent:  Disability compensations Pension benefitsEducation benefits[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes. It s important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment[NEWLINE]user: and if I have a disability rating of 30% or more"}
{"id": "superseg_train_1230", "dialogue": "user: Hello and good afternoon. I've been receiving veteran benefits for some time now and i would like to have everything that is payment-related, well, sorted out. Is there any way to do that?[NEWLINE]agent: There is one. You may be able to do that using your payment's history online.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you signed up on eBenefits?[NEWLINE]user: Yeah, i registered some time ago.[NEWLINE]agent: Then you'll use this tool to see you history? Do you know what to do?[NEWLINE]user:  i don't know, no. But i'll definitely try to use it.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, if you can't clarify that, don't worry for now. Instead, could you tell me if i can change my information after i signed up?[NEWLINE]agent: In fact, you can. And you have multiple options. So, you can do that using our online application and also have the option to contact your nearest veterans regional office or even an eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, once i get inside the eBenefits page, what can i expect to see regarding payments history?[NEWLINE]agent: You'll get a correlation of your past veterans payments, related to the following: Survivor pension benefits and survivors and dependents Educational Assistance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. Oh, other doubt, sorry. If a payment is delayed, what should i do?[NEWLINE]agent: If that happens to you, then call the veterans help line at 800-827-1000, form Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I was recently evaluated and got this rating that goes over 35%, That rating is something good? or i'm just simply worsening?"}
{"id": "superseg_train_1231", "dialogue": "user: Hello, I need some help with viewing my payment history.[NEWLINE]agent: Then you are in the right place. We can help you find out how to view your VA payment history online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I need to sign in to eBenefits to view it?[NEWLINE]agent: Do you want to use this feature then?[NEWLINE]user: Well, yeah.[NEWLINE]agent: Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, so that's why it didn't work. I have another problem, though. I've been expecting a disability payment for over 2 weeks and haven't received anything yet. What should I do?[NEWLINE]agent: In that case you should call the Veterans Help Line at 800-827-1000 TTY: 800-829-4833. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the number. I think it might have to do with the fact that I recently moved. Can I change my address online using my profile?[NEWLINE]agent: Of course. You can sign in to VA.gov and change your address and other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I also change other information than my address online then?[NEWLINE]agent: Yes. You can change your information online, or contact your nearest VA regional benefit office or eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Can you guide my through the process of changing my address online?"}
{"id": "superseg_train_1232", "dialogue": "user: When I sign into the VA website, can I see any information about VA payments I have gotten?[NEWLINE]agent: Are you a military veteran?[NEWLINE]user: Yes, of course. I just need more information about the payments I have already received.[NEWLINE]agent: Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I just moved and need to change my address for payments. Can I do that on the site also?[NEWLINE]agent: Sure, just go to VA.gov, sign in, and go to your profile. When you change your information there, it will update it for all of the departments of the VA that may need your updated address.[NEWLINE][BOUNDARY][NEWLINE]user: I also recently had a baby. Is that information that they need in my profile?[NEWLINE]agent: Congratulations on the new addition to your family! You should update your profile with information on all dependents because it can affect the rate of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I was asking about payments is that I didn't receive my last disability payment and I should have already. I was wondering if it was already sent or if my moving affected it. Is there anyone I can call to find out where the payment is?[NEWLINE]agent: You should definitely call the Veterans Help Line to get that straightened out. If you haven't received the payment, call 800-227-1000. They are open from Monday through Friday, 8 a.m. to 9 p.m. ET.[NEWLINE]user: Yeah, I will do that. They said I should get payment but do you know how long I was supposed to wait? I forget what they told me."}
{"id": "superseg_train_1233", "dialogue": "user: Can I look up the VA payments I have gotten in the past?[NEWLINE]agent: Yes, you can. Did you need help with that?[NEWLINE][BOUNDARY][NEWLINE]user: Yeah I need help with that. Is there a page on the VA website for that?[NEWLINE]agent: First, you need to go to the eBenefits page. Are you able to sign in there?[NEWLINE]user: No, I can't. I don't have a login. What do I do now?[NEWLINE]user: Isn't in the same as my My HealtheVet ID sign in information?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I just want to be able to see if they sent out my first disability payment. I haven't gotten it yet. When can I expect it to show up?[NEWLINE]agent: Was your disability rating 10% or higher?[NEWLINE]user: Yes it is 50%.[NEWLINE]agent: Thank you. You should expect your payment within 15 days of your decision notice.[NEWLINE]user: It's been about 3 weeks and I haven't gotten it yet. What do I do now?"}
{"id": "superseg_train_1234", "dialogue": "user: Hello I need information about Where to go for VA medical care?[NEWLINE]agent: have you signed up for VA medical care?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go for care?[NEWLINE]agent: You will receive regular care at the VA location you choose.[NEWLINE]user: What if I need specialized medical treatments and services that they don't have?[NEWLINE]agent: in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sign up for VA medical care?[NEWLINE]agent: it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.[NEWLINE]user: and how many places of attention do they have?[NEWLINE]agent: more than 1,200 medical care locations throughout the country[NEWLINE][BOUNDARY][NEWLINE]user: What if I move, what should I do to change my location address?[NEWLINE]agent: To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area[NEWLINE]user: and if my new address is outside theUSA?"}
{"id": "superseg_train_1235", "dialogue": "user: Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.[NEWLINE]agent: Before that, i have to ask, Did you sign up for veterans health care?[NEWLINE]user: Actually, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?[NEWLINE]agent: You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET[NEWLINE][BOUNDARY][NEWLINE]user: You know, i'm not very fond of being on a facility or treatment center. Is there a chance that i can receive treatment in my own house?[NEWLINE]agent: That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?[NEWLINE]agent: As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.[NEWLINE][BOUNDARY][NEWLINE]user: Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?"}
{"id": "superseg_train_1236", "dialogue": "user: Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?[NEWLINE]agent: You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.[NEWLINE]agent: Are you distant from a veterans medical center?[NEWLINE]user: Yeah, i would need to take the road for a while to get ot the nearest facility.[NEWLINE]agent: Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.[NEWLINE]user: O.k,o.k, i'll keep that in mind. What would i need to be able to use all this?[NEWLINE]agent: First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.[NEWLINE]user: That's pretty nice from you. If i need mor information, where should i look at?[NEWLINE]agent: If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.[NEWLINE]user: This maybe won't happen, but what aobut if i go outside the U.S?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Umm ok. If i need to change my address, what should i do?[NEWLINE]agent: Call us at 877-222 VETS.[NEWLINE]user: If i need more information, where?"}
{"id": "superseg_train_1237", "dialogue": "user: can you help me so I know where I can get medical care from the VA?[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, but I am going to[NEWLINE]user: what will they do for me?[NEWLINE]agent: Once you sign up for VA health care you become part of the country\u2019s largest integrated health care system. We serve nearly 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: will you provide services if I am outside of the U.S. or do I have to come back to get care?[NEWLINE]agent: We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program[NEWLINE]user: do you have urgent care clinics here in the U.S. or is it all hospitals?[NEWLINE]agent: You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: If I need medical care while traveling is it the same as that foreign program you named?"}
{"id": "superseg_train_1238", "dialogue": "user: I need to know where I can go for medical care[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, I am a vet and I want to sign up too[NEWLINE][BOUNDARY][NEWLINE]user: where can I go?[NEWLINE]agent: You could get care at a VA location of your choice once you sign up for VA health care[NEWLINE]user: anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE][BOUNDARY][NEWLINE]user: what if it is something not specialized and they still can't see me at the place of my choice?[NEWLINE]agent: and you said earlier that you are not currently enrolled in VA health care, is that true?[NEWLINE]user: yes[NEWLINE]agent: Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: can I get care when I travel to Mexico?"}
{"id": "superseg_train_1239", "dialogue": "user: you can help me by telling me where someone in the middle of nowhere can go for medical care[NEWLINE]agent: You can get care at a VA outpatient clinic or a mobile Vet Center[NEWLINE]agent: are you far from a VA medical center?[NEWLINE]user: no, not me I live near a hospital[NEWLINE]user: how do I get more information to help a vet friend who is far from a medical center and needs urgent help?[NEWLINE]agent: You should call the local VA medical centers enrollment coordinator[NEWLINE]user: how can you help him if he is not near you people?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: where does he go for small things like cuts and such?[NEWLINE]agent: He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months[NEWLINE]user: are vets covered for care outside of the US?[NEWLINE]agent: Yes, just sign-up for the Foreign Medical Program[NEWLINE]user: didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?"}
{"id": "superseg_train_1240", "dialogue": "user: I need some information about where to go for VA healthcare.[NEWLINE]agent: There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.[NEWLINE]agent: Do you live near a VA medical center?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]user: What do the VA medical centers offer?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE]user: What if I have to use VA centers at different locations? Will they have my medical records on file?[NEWLINE]agent: Yes. With our electronic medical record system, your medical records will be available no matter what location you use.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE]user: Can I receive health care at an urgent care clinic?"}
{"id": "superseg_train_1241", "dialogue": "user: Where will I go for VA health care?[NEWLINE]agent: Did you sign up for VA health care?[NEWLINE]user: Yes, I have signed up for VA health care.[NEWLINE]agent: That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I am moving outside the U.S.?[NEWLINE]agent: You would need to sign up for Foreign Medical Program and we will pay for certain needed health care services received in foreign countries for your service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need specialized treatment and services?[NEWLINE]agent: We would refer you to other locations and we will use our electronic medical record system to coordinate your care no matter where it is at.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information?[NEWLINE]agent: You can call your local VA medical center enrollment coordinator.[NEWLINE]user: What happens when I am not near any VA medical center?"}
{"id": "superseg_train_1242", "dialogue": "user: Hello. I am looking for information.[NEWLINE]agent: Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I'm curious about something else.[NEWLINE][BOUNDARY][NEWLINE]user: You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: That is a great help, thank you. Can I ask them questions about the MISSION Act and VA health care too?[NEWLINE]agent: You can ask questions about the MISSION Act and VA health care online.[NEWLINE][BOUNDARY][NEWLINE]user: What does using the crisis line cost?[NEWLINE]agent: Nothing. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: That's great news! Will contact them then. By the way, do you cover travel expenses to one of your facilities too?"}
{"id": "superseg_train_1243", "dialogue": "user: Hello I need information about how do I get VA medical care?[NEWLINE]agent: About VA health benefits Learn how VA health care works and what veterans health services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: and what help do you offer in your program?[NEWLINE]agent: We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more information and resources on the subject[NEWLINE]agent: Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more?[NEWLINE]user: Yes[NEWLINE]agent: Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And among your free medical care, is there dental care?[NEWLINE]agent: of course in some cases we offer free limited dental care.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me your social networks to be aware of the new instructions you provide?"}
{"id": "superseg_train_1244", "dialogue": "user: I want to know more about copay fees[NEWLINE]agent: Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on VA benefits?[NEWLINE]user: yes, I want to learn about VA disability benefits[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me get my medical records?[NEWLINE]agent: Yes, we can help you set up your personal health record and download reports to share with your doctors[NEWLINE][BOUNDARY][NEWLINE]user: do you have facebook or twitter where I might be able to contact you?[NEWLINE]agent: We have accounts on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on the Mission Act?[NEWLINE]agent: Yes you can learn how we are making it easier for you to get health care through the MISSION Act[NEWLINE][BOUNDARY][NEWLINE]user: do you have an e-mail sign up so I don't miss anything?"}
{"id": "superseg_train_1245", "dialogue": "user: I wanted to see what the copays are for certain services[NEWLINE]agent: We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about other services?[NEWLINE]user: yeah, I could use info on VA disability[NEWLINE]agent: Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the number we use if we have a hearing impairment or does it not work with you guys?[NEWLINE]agent: You can call TTY: 711 and connect with us[NEWLINE][BOUNDARY][NEWLINE]user: and do you have more info on education benefits so I can go back to school?[NEWLINE]agent: Yes, we can help you apply for and manage education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can message the VA online?[NEWLINE]agent: You can ask a question online. we have a page set up just for that[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to know more about VA mental health services, do you have anything on that?[NEWLINE]agent: Yes, we can help you find out how to access VA mental health services for many different needs[NEWLINE][BOUNDARY][NEWLINE]user: can I follow you on social media?"}
{"id": "superseg_train_1246", "dialogue": "user: Hi there. Can you help me to get more information about the health care for veterans?[NEWLINE]agent: Not a problem. The VA health care has a copay rate, which is used for differents types of care, test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any benefit for veterans already?[NEWLINE]user: As long I can remember I don't have any benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what's the status of my appeals?[NEWLINE]agent: For that you can always track the status pf an open VA health care appeal.[NEWLINE][BOUNDARY][NEWLINE]user:  I see... But the health care is something general or it also covers specific cases?[NEWLINE]agent: The VA Health care also covers specific health needs and conditions, like women health.[NEWLINE]user: That sounds great. But I be able to pay for something like that?[NEWLINE]agent: There is the affordable care act and your VA health care coverage.[NEWLINE][BOUNDARY][NEWLINE]user: There also compensation benefits for disability, right?"}
{"id": "superseg_train_1247", "dialogue": "user: I could use some info on copays[NEWLINE]agent: Okay, you can view the current copay rates for different types of care, tests, and medications for more information[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need more information on VA benefits and services?[NEWLINE]user: yes, anything on compensation[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Do you have social media pages I can follow?[NEWLINE]agent: Yes, you can follow us on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: is there info on community care?[NEWLINE]agent: Yes, you can find out how you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: what is covered with VA medical care?[NEWLINE]agent: With VA health care, you are covered for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call?[NEWLINE]agent: Health benefits hotline: 877-222-VETS (8387),  My HealtheVet help desk: 877-327-0022,  eBenefits technical support: 800-983-0937[NEWLINE][BOUNDARY][NEWLINE]user: could I just message you online and not have to call?"}
{"id": "superseg_train_1248", "dialogue": "user: Can you help with more information and resources for VA health care?[NEWLINE]agent: We can show you the different rates for VA health care copays for different test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about the other VA benefits and services available?[NEWLINE]user: No I do not need to know about them at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to update my information for health benefits?[NEWLINE]agent: Yes, you can update your benefits with the VA Form 10-10EZR and the things to update are personal, financial, or insurance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am homeless, how do I get help?[NEWLINE]agent: We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out about my refills on my VA prescriptions?[NEWLINE]agent: You can refill and track your VA prescriptions online and track your shipment there too.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get care for special needs and conditions?"}
{"id": "superseg_train_1249", "dialogue": "user: Hello, how are you? I need help figuring out how to get health care for veterans, I'm not the youngest anymore.[NEWLINE]agent: Then you're in the right place. Here you can learn how VA health care works and which Veterans health care services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Do you have more information then?[NEWLINE]agent: Yes, we do. You can view our current copay rates for different types of care, tests, and medications, to name an example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, I'm fine.[NEWLINE][BOUNDARY][NEWLINE]user: Can you maybe tell me how to manage my health and benefits?[NEWLINE]agent: Of course. You can order a prescription refill and track your shipment online, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind, forget this. Can I find out when to expect a decision on my application?[NEWLINE]agent: Yes, and you can also find out what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also track the status of an open health care appeal?"}
{"id": "superseg_train_1250", "dialogue": "user: Hello there. How are you doing? I am looking for information about what happens after I submitted my application.[NEWLINE]agent: Of course. We can help you find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like to get more information?[NEWLINE]user: No, thank you. That's enough.[NEWLINE]user: Do you have a number I can call for questions?[NEWLINE]agent: Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I'm asking is that I wanted to plan my burial. I feel like a burden and I would like to take care of everything before I have to go. Do you think I could be buried in a national cemetery for veterans?[NEWLINE]agent: Of course. You can apply to find out in advance if you can be buried in a VA national cemetery. This is called a pre-need determination of eligibility and it can help make the burial planning process easier for your family members in their time of need.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And who is eligible for such a burial?[NEWLINE]agent: A Veteran who didn't receive a dishonorable discharge when you separated from the military, or the spouse or dependent child of a service member or Veteran, even if the service member or Veteran has already passed away.[NEWLINE]user: But if I had fallen in battle, my wife wouldn't have had to apply for my burial?[NEWLINE]agent: Correct. If a service member dies on active duty, they're eligible for burial without a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you perhaps have number I could call? I find it a bit difficult to write all this."}
{"id": "superseg_train_1251", "dialogue": "user: Hi, could you tell me what information do I need to request the burial in a VA cemetery?[NEWLINE]agent: do you want information to apply?[NEWLINE]user: do not[NEWLINE]agent: do you have the discharge papers?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: If I sign the form on behalf of someone else, what should I do?[NEWLINE]agent: Among the things you should do are the following:\u00a0\u00a0\u00a0 Select box 33B on the form and provide your name, address, phone number, and email address in blocks 34-37\u00a0\u00a0 provide documents that show why the person requesting can t signal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help completing my application?[NEWLINE]agent: Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: Find out what happens after requesting a pre-need eligibility determination[NEWLINE]user: Where can i get more information?[NEWLINE]agent: For more information, you can call 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.[NEWLINE]user: What days can I call?"}
{"id": "superseg_train_1252", "dialogue": "user: What information do I need to request a burial in a VA cemetery?[NEWLINE]agent: do you want to apply for the service?[NEWLINE]user: yes[NEWLINE]agent: the first is the Social Security Number and Date and place of birth[NEWLINE][BOUNDARY][NEWLINE]user: Ok, who can I call to request the service?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: what other method can i use[NEWLINE][BOUNDARY][NEWLINE]agent: By mail[NEWLINE]user: how is the process by mail"}
{"id": "superseg_train_1253", "dialogue": "user: Hi, I would like to know how to apply for Pre-Need Eligibility for Burial in a VA Cemetery?[NEWLINE]agent: You can apply right now online or you can also apply by filling out an application and mailing it.[NEWLINE][BOUNDARY][NEWLINE]user: I don't like applying online but am willing to apply by mail. What forms do I have to completed to apply by mail?[NEWLINE][BOUNDARY][NEWLINE]agent: If you want to apply by mail you will have to download the necessary forms, are you able to download forms?[NEWLINE]user: Yes I am able to download forms on my computer.[NEWLINE]agent: You will have to download VA Form 40-10007 in PDF format. Once you have downloaded the form you can complete it, print it and mail it.[NEWLINE]agent: Is the person you are applying for able to sign the necessary form?[NEWLINE]user: Yes he is able to sign the form.[NEWLINE]agent: If he is unable to sign the form for if the person is under 18 years old, or mentally unable to make decisions for himself or physically unable to sign the form a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a question or need help while filling out the form?[NEWLINE]agent: If you need help or have a question you can call our toll-free number at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m ET.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I have applied?"}
{"id": "superseg_train_1254", "dialogue": "user: Hello there. Is there is any help you can give me about the process  for a burial in a VA cemetery?[NEWLINE]agent: No problem. You need to know what will happens next after you apply for a pre-need eligibility determination.[NEWLINE]agent: Do you have enough information on this?[NEWLINE]user: Not really. I would like to know some more.[NEWLINE]user: It's there any way to get in contact with you through phone?[NEWLINE]agent: Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: O.K.. That's cool. Which forms do I need on this process?[NEWLINE]agent: To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.[NEWLINE][BOUNDARY][NEWLINE]user: I think I don't have all the documents, I still can apply for this benefit?[NEWLINE]agent: You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.[NEWLINE]user: That's great. And if you need even more information?"}
{"id": "superseg_train_1255", "dialogue": "user: Hello, I came here to find out what happens after I sent my application to you.[NEWLINE]agent: Then you came to the right place. Here you can find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like more details about this?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you can call 877-222-8387 for more information. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What do I need to do if I want to apply by mail?[NEWLINE]agent: You need to fill out an application for pre-need determination of eligibility for burial in a VA national cemetery VA Form 40-10007.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I want to be buried in a state cemetery?[NEWLINE]agent: In that case you need to contact that specific cemetery ahead of time to find out about their pre-need program. Some state Veterans cemeteries require that you live in that state or have other rules around eligibility. You can apply for a pre-need determination of eligibility from VA and also from a state or tribal Veterans cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. And how do you decide if you accept me or not?[NEWLINE]agent: We base our decision of whether or not you qualify for burial in a VA national cemetery on your service history or the service history of the Veteran or service member who's sponsoring your application for burial as a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: My physical state doesn't let me sign a form, can someone else sign it for me?[NEWLINE]agent: Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But I will get my spot at the graveyard, as soon as I qualify, right?"}
{"id": "superseg_train_1256", "dialogue": "user: I want to apply for a burial in a VA cemetery and I want to know what happens after I apply.[NEWLINE]agent: Have you applied for a pre-need eligibility determination?[NEWLINE]agent: If you have applied already, there is a delay in processing those because we have gotten so many of them.[NEWLINE]user: Is there any place where I can get more information about this later if I need it?[NEWLINE]agent: You can call 877-222-8387 for more information. It is available Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I choose which cemetery I want to be buried at? I really think Arlington is the best and I would love to be buried there.[NEWLINE]agent: For that particular cemetery, you would need to call 977-907-8585 for more information regarding the qualifications to be buried there. The number is open from Monday through Friday, 8 a.m to 5:30 p.m., and Saturdays from 9 a.m. to 1 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: I have the form I need to fill out but how would I get it to them. Can I mail it? And am I supposed to sign it or do I have to get an official or something to do it?[NEWLINE]agent: The person who is applying for the pre-need determination needs to sign it- that would be you. And you can mail the form in, yes.[NEWLINE][BOUNDARY][NEWLINE]user: How do they decide who is eligible to be buried in a VA cemetery?[NEWLINE]agent: It is based on your service history as a Veteran, or the service history of the person who is sponsoring you, if you are a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: How far ahead do I need to apply for pre-need eligibility?"}
{"id": "superseg_train_1257", "dialogue": "user: What information do I need to apply to find out if I can be buried in a VA national cemetery?[NEWLINE]agent: Do you have your DD214 or other separation documents?[NEWLINE]user: I do.[NEWLINE]agent: You will need your social security number, your date and place of birth, your military status information such as discharge type, service dates and your exit rank as well as your DD214.[NEWLINE][BOUNDARY][NEWLINE]user: Does that information include burial in a tribal veterans cemetery?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply by mail?[NEWLINE]agent: You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.[NEWLINE]user: Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?[NEWLINE]agent: If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Does this also pertain to my own adult children?"}
{"id": "superseg_train_1258", "dialogue": "user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: of course, If you suffered an additional disability or your existing injury or illness worsened while receiving VA medical care or participating in a VA program designed to help you find, obtain, or keep a job-[NEWLINE]user: no, my disability did not worsen while receiving VA medical care[NEWLINE][BOUNDARY][NEWLINE]user: but I'd like to know if I can get VA compensation[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE]user: What circumstances had to surround my disability to make it valid for compensation?[NEWLINE]agent: For you to be eligible for compensation At least one of these must have directly led to an additional disability or your injury or illness to worsen: VA neglect or neglect, or\u00a0\u00a0\u00a0\u00a0 VA medical or surgical treatment[NEWLINE][BOUNDARY][NEWLINE]user: What if the Va suffered an additional disability while receiving VA medical care?[NEWLINE]agent: in that case you may be able to obtain compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?"}
{"id": "superseg_train_1259", "dialogue": "user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: did you have an additional disability or did your existing injury or illness worsen while receiving VA medical care?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?[NEWLINE]agent: this program is only for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: Can I get compensation from VA?[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to know what to submit in the application?"}
{"id": "superseg_train_1260", "dialogue": "user: How do I get VA Title 38 USC 1151 benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]agent: do you want to submit this application?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: I may still be able to get compensation[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent:  At least one of these must have led directly to an added disability or to your injury or disease getting worse :VA carelessness or negligence, or VA medical or surgical treatment[NEWLINE]user: if i meet the requirements i can do[NEWLINE]agent:  You may be able to get compensation from VA if you suffered an added disability or your existing disability[NEWLINE][BOUNDARY][NEWLINE]user: I want to file a disability compensation claim"}
{"id": "superseg_train_1261", "dialogue": "user: Hello I need information about How I get VA benefits Title 38 USC 1151[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job. Find out how to file a disability compensation claim[NEWLINE]agent: Do you know what to do when you apply?[NEWLINE]user: do not[NEWLINE]user: What should I present in the claim?[NEWLINE]agent: You will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get compensation from VA?[NEWLINE]agent: of course You may be able to get VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: And if my disability was related to my military service, could I receive any compensation?[NEWLINE]agent: of course We will award any compensation payment in the same manner as we would if your disability was related to your military service and a service related disability...[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits"}
{"id": "superseg_train_1262", "dialogue": "user: Hello, I am here to figure out how I can get disability benefits.[NEWLINE]agent: In order to get these benefits, you'll need to file a claim for disability compensation. When you file, you'll have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]user: I've read that if my disability was caused by unexpected complications, it can qualify me for a benefit. Is that correct?[NEWLINE]agent: Yes. One example would be if VA carelessness or negligence led directly to an added disability or to your injury or disease getting worse.[NEWLINE]user: What about a mistake during a surgical treatment? Does that count?[NEWLINE]agent: Yes, this also applies when VA medical or surgical treatment led directly to an added disability or to your injury or disease getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a compensation?"}
{"id": "superseg_train_1263", "dialogue": "user: I need information about the VA Title 38 U.S.C. 1151 claim.[NEWLINE]agent: I can help you with that. Have you suffered a disability or had an existing injury/disease get worse while getting VA medical care?[NEWLINE]user: No, but my husband has.[NEWLINE][BOUNDARY][NEWLINE]user: How do I help my husband get benefits?[NEWLINE]agent: First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.[NEWLINE]agent: Have you filed a disablity compensation claim?[NEWLINE]user: Yes, we have.[NEWLINE]agent: Excellent. Make sure to show the added disability in your claim, if you have not yet done so.[NEWLINE]user: How are compensation payments given?[NEWLINE]agent: These payments will be awarded the same way they would be if your husband's disability was military service related.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can he get?"}
{"id": "superseg_train_1264", "dialogue": "user: Hello, I am here to learn a few things about compensation for veterans. Would be great if you help me out.[NEWLINE]agent: Gladly. Have you suffered an added disability or your existing injury or disease got worse while you were getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive compensation?[NEWLINE]agent: You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: Yes, but I don't know how.[NEWLINE]agent: In order to file a claim, you'll have to show us that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And who is covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, because I happen to be one. What conditions do I need to fulfill to receive compensation?"}
{"id": "superseg_train_1265", "dialogue": "user: Can you please explain to me what benefits are included under VA Title 38 U.S.C. 1151?[NEWLINE]agent: Has an existing injury or disease become worse while you were getting VA medical care?[NEWLINE]user: No my injury has not gotten worse.[NEWLINE][BOUNDARY][NEWLINE]user: If I need to get these benefits how would I go about applying for them?[NEWLINE]agent: You will need to file a claim for disability compensation. You will have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?[NEWLINE]agent: To get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of one of the reasons mentioned and that the added disability wasn't a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify what kind of benefits would I be entitled to?[NEWLINE]agent: If you qualify you will be compensated in accordance with your particular case.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?"}
{"id": "superseg_train_1266", "dialogue": "user: I need more information about the available resources[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I have?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Disability compensation pay Learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule the appointment?[NEWLINE]agent: Schedule and view your VA appointmentsFind out how to schedule an appointment by phone, online, or through Secure Messaging[NEWLINE]user: how the service is administered[NEWLINE]agent: there is the program Manage your health and benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is the mental health service[NEWLINE]agent: Mental health servicesFind out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: how are the burial benefits?"}
{"id": "superseg_train_1267", "dialogue": "user: health care[NEWLINE]agent: VA health care covers you for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care.[NEWLINE][BOUNDARY][NEWLINE]user: can I get help if I am homeless?[NEWLINE]agent: We offer many services that may help you including free health care. We can also help you connect with resources in your community[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me with benefits?[NEWLINE]agent: Yes, we can help you manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call to get more help?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE][BOUNDARY][NEWLINE]user: do you help with mental health too?[NEWLINE]agent: Yes, with VA health care you are covered for regular checkups with mental health providers.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about copays?[NEWLINE]agent: I can send you to a page that will have the current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about VA benefits you might be eligible for?[NEWLINE]user: yes that could help"}
{"id": "superseg_train_1268", "dialogue": "user: I have health care through the VA and I would like more information about it.[NEWLINE]agent: What kind of information are you looking for? We can provide information on how to get health services, what those services cost, and more.[NEWLINE][BOUNDARY][NEWLINE]agent: I can also give you information on additional services that the VA offers, if that is what you are looking for?[NEWLINE]user: No, I don't want to learn about other services today. I want to know about the health care.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I recently became homeless and I don't know if I can afford health care now. I don't know what to do![NEWLINE]agent: We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.[NEWLINE][BOUNDARY][NEWLINE]user: Does the health care only cover checkups or could I see a specialist if I need it?[NEWLINE]agent: VA health care also covers specialist appointments.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more about what it covers?[NEWLINE]agent: I can help you with that. Was there anything specific you wanted to know about coverage of?[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to talk to someone but I don't want anyone else to know about it? Sometimes I just feel like I am overwhelmed and I need to talk to someone but my family doesn't understand me, you know?"}
{"id": "superseg_train_1269", "dialogue": "user: I need more information on VA health care[NEWLINE]agent: We can definitely help you with managing your health and VA benefits. Can I answer any questions for you?[NEWLINE][BOUNDARY][NEWLINE]agent: We can also give you information on additional VA benefits and services if you want.[NEWLINE]user: Yes, I would like as much information as I can get about it. I need all the help I can get![NEWLINE]agent: What benefits would you like to learn about first? Do you need information about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I think the first thing I want to know about is if I can get my VA medical records.[NEWLINE]agent: You can set up your VA medical records, also called \"VA Blue Button,\" online and be able to download your own reports and be able to share them with your VA and non-VA doctors.[NEWLINE]user: Can I even see my test results?[NEWLINE]agent: Yes! You can view them, download, or print them.[NEWLINE][BOUNDARY][NEWLINE]user: OK, and with my VA health care, what kind of doctors are covered? Can I get checkups?[NEWLINE]agent: You can get checkups with a primary care provider, and also see specialists if you need further health care.[NEWLINE][BOUNDARY][NEWLINE]user: This all sounds good. I am glad that I applied for it. What do I do next?"}
{"id": "superseg_train_1270", "dialogue": "user: I was curious about copays[NEWLINE]agent: You can view our current copay rates for different types of care, tests, and medications to satisfy your curiosity[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information on other services and benefits?[NEWLINE]user: yes, got anything on disability[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and how to manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what does VA health care cover?[NEWLINE]agent: You are covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers[NEWLINE][BOUNDARY][NEWLINE]user: am I still covered if I become homeless and have to move around?[NEWLINE]agent: Yes, we offer many programs and services that may help including free health care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a wellness program?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE][BOUNDARY][NEWLINE]user: who do we talk to if we need help with a problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: do you have home care services?"}
{"id": "superseg_train_1271", "dialogue": "user: Hello, I came here looking for more information about health care for veterans[NEWLINE]agent: Then you're in the right place. On our page you can view our current copay rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: Yes, please go ahead.[NEWLINE]agent: Gladly. We can help you learn how to file a claim for disability compensation and manage your disability benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds useful. But tell me, if I want to update my health benefits information, which form do I need for that?[NEWLINE]agent: To update your health benefits information, you'll need VA Form 10-10EZR.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I'll download and print that form. Can you tell me anything about health care for veterans in general?[NEWLINE]agent: Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a female veteran?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I support Feminism where I can. By the way, I have question about payments. Can I pay my copay online somehow?[NEWLINE]agent: Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Now, I have this friend of mine who served with me and he lost his house due to a mortgage he can't pay. He's about to become homeless. Can you do something for him, please?"}
{"id": "superseg_train_1272", "dialogue": "user: can you give me details of VA health care[NEWLINE]agent: About VA health benefitsLearn how VA health care works and which Veterans health care services we cover[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources.[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: I don't need that information[NEWLINE][BOUNDARY][NEWLINE]user: After the request, what should I do?[NEWLINE]agent: After you applyFind out when to expect a decision on your application, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: How I manage my health and benefits[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE]user: what do i do with my information"}
{"id": "superseg_train_1273", "dialogue": "user: What is some information I can find out about VA health care?[NEWLINE]agent: You can learn about VA health benefits and how VA health care works and which Veterans health care service we will cover.[NEWLINE]user: How do I apply for VA health care online?[NEWLINE]agent: You can apply online with VA Form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I as a Veteran am in crisis?[NEWLINE]agent: You can contact our qualified Veterans Crisis Line which is staffed with some Veterans and other qualified people 24/7 and is free.[NEWLINE][BOUNDARY][NEWLINE]user: What are some ways to manage my health and benefits online?[NEWLINE]agent: You would be able to refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other resources or information that would be helpful?[NEWLINE]agent: We have VA health care copay rates for such things as different types of care, test, and medication online that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I would like to know about other VA benefits and services.[NEWLINE]agent: You can learn how to file a claim for disability compensation and mange your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: When I hear from the VA about my application decision, what will happen?"}
{"id": "superseg_train_1274", "dialogue": "user: Good evening, I was wondering what can i do to get some health care from you? I'm a veteran.[NEWLINE]agent: At first, you need to know what kind of health care services for Veterans we can cover, and for that, you'll also need to know how the system works.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i guess knowing eases other things, huh?. Oh, well. I'll get into that later. Look, suppose i want to manage my benefits online, what could i find?[NEWLINE]agent: For example, you ca find how to refill and track your Veterans prescriptions, aside to do so online.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. ad lets say i already applied. What should i expect?[NEWLINE]agent: You'll have to refer to additional material to find that out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more information you can give me about the topic?[NEWLINE]agent: Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about some other Veterans benefits and services?[NEWLINE]user: That would be very touching of you. Yes please.[NEWLINE]agent: Well, yo have the s\u00a1disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: What else?"}
{"id": "superseg_train_1275", "dialogue": "user: What if I don t have VA health benefits?[NEWLINE]agent: you can receive attention if you meet some requirements[NEWLINE]user: which are the requirements?[NEWLINE]agent: If you ve served in a combat zone,  get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers[NEWLINE][BOUNDARY][NEWLINE]user: How do I do with someone now if it is an emergency[NEWLINE]agent: Call 911 or Go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: See our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment. Read the booklet PDFsGo to our National Center for PTSD website for information about PTSD treatment and support[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability compensation if I think I have PTSD linked to military service?[NEWLINE]agent:  If you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military"}
{"id": "superseg_train_1276", "dialogue": "user: I need help getting VA health care for PTSD[NEWLINE]agent: We can help, the VA health care program covers PTSD health services.[NEWLINE]agent: Would you like more help accessing these services?[NEWLINE]user: Yes, please[NEWLINE]agent: Okay, to use these services you must first apply for VA health care. We can help you apply for health care[NEWLINE][BOUNDARY][NEWLINE]user: what if I need help right at this moment?[NEWLINE]agent: You can talk with our Veterans Crisis Line responders for private free help.  Many of them are Veterans and are available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: can I also get disability benefits for my PTSD?[NEWLINE]agent: Yes, if you have PTSD linked to your military service you may be able to get disability benefits. We can help you find out if you can get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have health benefits, but I was in combat when in the military. so what should I do for help?[NEWLINE]agent: You can get free counseling and support at one of our 300 community Vet Centers.  We can help you locate a Vet Center near you.[NEWLINE][BOUNDARY][NEWLINE]user: I haven't used the PTSD help before so where do I start?"}
{"id": "superseg_train_1277", "dialogue": "user: Hello. I'm a doing a research, and I was wondering if you could help me with information about the post traumatic stress disorder for veterans?[NEWLINE]agent: Sure thing. We can help any veteran no matter how much time if he has been home, it's never too late to get counseling or treatment, to manage any symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, that's very kind of you. What can I do, if I need to talk to someone right now?[NEWLINE]agent: First we would like to know, are you a veteran or are concerned about one?[NEWLINE]user: Yes, I'm a veteran, but also I'm concerned about others veterans I know.[NEWLINE]agent: It's alright, no problem. In that case you can contact with our caring and qualified veterans crisis line responders for confidential help, many of them are veterans themselves, this is a private, free and 24/7 available service you can use.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good, but, I can still use this service even f I don't have a veteran primary care benefit?[NEWLINE]agent: No, at all. You don't need any previous requirement to get access to this service. You can call for general information to the hotline at 800-827-1000 or get in contact with your local veteran medic center or the veteran PTSD program near to you.[NEWLINE][BOUNDARY][NEWLINE]user: Thta's great. There is any specific hour when I need to call for help?[NEWLINE]agent: No at all, you can call to the veterans crisis line to get response at anytime, by calling to the 800-273-8255 and select 1 to start a confidential veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't live near to a medical center for veterans?"}
{"id": "superseg_train_1278", "dialogue": "user: I need help. How do I access services for PTSD?[NEWLINE]agent: The VA health care program does cover PTSD health services.[NEWLINE]user: That is good, I have heard that. How do I access them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know that I can wait. I need help now. How can I get help right now?[NEWLINE]agent: I am sorry that you are struggling, I suggest calling 911 or going to the closest ER if you are considering harming yourself.[NEWLINE][BOUNDARY][NEWLINE]user: I am ok, I am not going to harm myself. I suffer from PTSD because I was sexually assaulted while I was serving in the military. Can I get disability compensation or benefits?[NEWLINE]agent: You may be able to get compensation, we can discuss how to get benefits more in depth if you would like.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have VA health benefits. Is that an issue?[NEWLINE]agent: You may be able to still get care even if you don't have benefits.[NEWLINE]agent: Did you serve in a combat zone?[NEWLINE]user: Yes, I did."}
{"id": "superseg_train_1279", "dialogue": "user: Hi there. I'm a veteran but I don't have any health care benefits, can I still have access to PTSD treatment?[NEWLINE]agent: That's not a problem at all, as a veteran, you may\u00a0 have  access to get care.[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: No, I haven't do it.[NEWLINE]agent: Are you homeless or in risk of becoming homeless?[NEWLINE]user: Yes, I'm in risk of lose my house.[NEWLINE]agent: In that case you should look for information related to veterans who are homeless.[NEWLINE][BOUNDARY][NEWLINE]user: It's there any compensation related to PTSD for my military service?[NEWLINE]agent: Do you have symptoms of PTSD related to injuries during your military service?[NEWLINE]user: I'm not really sure if I have symptoms related to those reasons.[NEWLINE][BOUNDARY][NEWLINE]user: Please. Where can I found more information and support?"}
{"id": "superseg_train_1280", "dialogue": "user: I want information on how I can get benefits for PTSD[NEWLINE]agent: Do you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?[NEWLINE]user: none of that[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere else I can get information on PTSD and such?[NEWLINE]agent: You can look at  our, Understanding PTSD and PTSD Treatment, booklet for more about PTSD symptoms and treatment. It is available in PDF format.  You can also go to our National Center for PTSD website for information about PTSD treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: what if I ever get into a moment when I really really need help?[NEWLINE]agent: You should call 911  or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: do you think treatment can help me?[NEWLINE]agent: Whether you just returned from a deployment or have been home for some years, it is never too late to get help for posttraumatic stress disorder. Counseling or treatment can help you manage your symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: but I don't think there are VA places near me to help so where can I get help?"}
{"id": "superseg_train_1281", "dialogue": "user: Hello there, Would you help me with some information related with PTSD treatment?[NEWLINE]agent: Yes, we are here to give you the best help we can. It's never too late to get help for posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk with someone right now?[NEWLINE]user: Thanks. No, not yet. I'm looking just for information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which are the services provided by the VA for PTSD?[NEWLINE]user: I know some of them.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you used any of the 200 PTSD treatment programs we have across the country?[NEWLINE]user: Yes, I have. But I'm looking for even more information.[NEWLINE]agent: No problem. We have 1-to-1 mental health assessment  and testing to figure out if you have PTSD. Also treatment for PTSD and 1-to-1 psychotherapy also called talk therapy.[NEWLINE][BOUNDARY][NEWLINE]user: The are help through phone call?[NEWLINE]agent: Yes, our mental health providers can counsel you over the phone called telemental health care.[NEWLINE]user: Alright. After the phone calls it's possible to get access to some attention in person?"}
{"id": "superseg_train_1282", "dialogue": "user: Will treatment help my PTSD after I return from deployment?[NEWLINE]agent: Yes, treatment for PTSD is helpful even after 40 years of being home or when you first return from deployment; it is never too late to get help.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how to talk to someone if you are a Veteran in crisis?[NEWLINE]user: yes, someone told me who to contact.[NEWLINE]agent: Are you a Veteran in crisis or have concerns about another Veteran.[NEWLINE]user: yes, I am a Veteran in crisis.[NEWLINE]agent: You can connect with out caring and qualified Veteran Crisis Line responders for secure help 24/7 and a lot of the responders are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: Is your National Center for PTSD knowledgable?[NEWLINE]agent: Yes, our National Center for PTSD is a reknowned world leader in PTSD research, education, and treatment.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer other forms of treatment and support?[NEWLINE]agent: We offer other PTSD specialists that provide regular outpatient care to Veterans with PTSD in all VA medical centers.[NEWLINE]user: I don't live by a VA medical center or clinic, what will happen?"}
{"id": "superseg_train_1283", "dialogue": "user: can you give me details of VA women s health services[NEWLINE]agent: are you a veteran woman?[NEWLINE]user: yes[NEWLINE]agent: you re part of the fastest - growing group within our Veteran population. And we re dedicated to meeting your health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: If I am currently enrolled for VA medical care?[NEWLINE]agent: contact your VA medical center and ask for the provider s phone number.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have VA health care benefits, can I still receive care?[NEWLINE]agent: if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What women s health services does VA provide?[NEWLINE]agent: We provide services for : who are homelesss and Women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: can I contact a VA healthcare provider?"}
{"id": "superseg_train_1284", "dialogue": "user: How can I get help related to sexual trauma?[NEWLINE]agent: you re a Veteran who has experienced MST?[NEWLINE]user: yes[NEWLINE]agent: you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services. You also don t need to have reported the MST or have other proof that it happened. Learn more about support for MST[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: Our women s health website gives you the latest information about how we help women Veterans stay well. Visit the women s health websitesOur Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services through VA?[NEWLINE]agent:  You can also look for women s health services specific to your nearest VA medical center.[NEWLINE]user: after i register i can[NEWLINE]agent: Talk to your primary care provider, who will connect you with any services you may need[NEWLINE][BOUNDARY][NEWLINE]user: Do you need evidence of abuse?"}
{"id": "superseg_train_1285", "dialogue": "user: What if I don t have VA health care benefits?[NEWLINE]agent: you don t have VA health care benefits?[NEWLINE]user: not[NEWLINE]agent:  you re not sure what health benefits you may have earned?[NEWLINE]user: not[NEWLINE]agent: you ve served in a combat zone[NEWLINE]user: not[NEWLINE]agent: you re homeless or at risk of becoming homeless?[NEWLINE]user: yes[NEWLINE]agent: Visit our website to learn about VA programs for Veterans who are homeless. Learn about our homelessness programss Contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: If I give a veteran who has experienced MST what can I do?"}
{"id": "superseg_train_1286", "dialogue": "user: What is the ways I can get help related to sexual trauma?[NEWLINE]agent: Are you a Veteran who has experienced MST?[NEWLINE]user: No, I have not experience MST.[NEWLINE][BOUNDARY][NEWLINE]user: Where is it that I can find more information and support?[NEWLINE]agent: Some other help is through our women's health website and it will tell you how we help women Veterans stay well.  Also, we have a Center for Women Veterans website that tells you about health care and other benefits and programs available for women Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I reach a VA health care provider?[NEWLINE]agent: You can reach a VA health care provider at your local VA medical center by 24 hours a day; 7 days a week.[NEWLINE]user: What will the provider answer on the phone?[NEWLINE]agent: The provider will answer any questions and help you by giving you advice on health concerns.[NEWLINE][BOUNDARY][NEWLINE]user: How am I supposed to access women's health care service provided by the VA?"}
{"id": "superseg_train_1287", "dialogue": "user: sdgfgf[NEWLINE]agent: No problem. First let me ask you. You don't have any kind of VA health benefits?[NEWLINE]user: that's right. I don't have any benefit.[NEWLINE]agent: Alright, no problem. If you don't have any benefit, as a veteran you may apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of benefits do you offer for women veteran?[NEWLINE]agent: we offer a very complete health care options, as screening and management of chrinic long-lasting conditions, like heart disease and diabetes, STDs and maternity care and other reproductive health services.[NEWLINE]user: It also includes fertility services?[NEWLINE]agent: Through legislation announced january 19, 2017, we have services for veterans and spouses who have problems to have a baby without the help of fertility treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I have combat experience. That could be a problem?[NEWLINE]agent: Not at all, in that case, you also will count with free private counseling, alcohol and drugs assessment, along with other support at one of our 300 community Vet centers.[NEWLINE][BOUNDARY][NEWLINE]user: It has general services?"}
{"id": "superseg_train_1288", "dialogue": "user: I need medical care but don't have benefits and wanted to see what I can do[NEWLINE]agent: You don't have VA health care benefits?[NEWLINE]user: no VA and no nothing else[NEWLINE]agent: Do you know what health benefits you may have earned?[NEWLINE]user: no[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: yes I have[NEWLINE]agent: You can get free counseling and other support at one of our 300 community Vet Centers. We can help you find a Vet Center near you[NEWLINE][BOUNDARY][NEWLINE]user: You do have services for female vets?[NEWLINE]agent: Yes, we have female-specific services and general services.[NEWLINE][BOUNDARY][NEWLINE]user: do you have sexual assault help?"}
{"id": "superseg_train_1289", "dialogue": "user: I want to know what my options are as a female vet if I don't have VA benefits[NEWLINE]agent: So you don't have VA health care benefits?[NEWLINE]user: yeah, don't have it[NEWLINE]agent: You may still be able to get health care[NEWLINE]user: what do I do?[NEWLINE]agent: You can contact our Women Veterans Call Center. Our staff will help you figure out your benefits and take the next step to getting care. Call us at 855-829-6636.[NEWLINE][BOUNDARY][NEWLINE]user: where would I call for more help if I did have the health benefits?[NEWLINE]agent: You could reach a VA health care provider at your local VA medical center by phone 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: what benefits could I get if I don't have health care from the VA?[NEWLINE]agent: Just contact our Women Veterans Call Center and our trained, all-female staff will help you[NEWLINE][BOUNDARY][NEWLINE]user: do you help with reproductive services?"}
{"id": "superseg_train_1290", "dialogue": "user: Hello, I have some questions regarding women's health services for veterans.[NEWLINE]agent: Are you a female Veteran then?[NEWLINE]user: No, I am male. Just asking for my wife, who also served in the army.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can get access to high-quality women's health services as part of your benefits.[NEWLINE]user: Do you have a lot of female veterans then?[NEWLINE]agent: Yes, female Veterans are the fastest-growing group within our Veteran population. And we're dedicated to meeting their health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services?[NEWLINE]agent: In order to use them you have to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also provide specialty services?"}
{"id": "superseg_train_1291", "dialogue": "user: Hello I need information about how to file a supplemental claim with new evidence[NEWLINE]agent: It is important that you add evidence that VA did not have before it is relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Among your doubts is whether you can file a supplemental claim?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: and how long do I have to file the claim?[NEWLINE]agent: to make this claim You have up to 1 year from the date of your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I find more information on how to present the evidence?[NEWLINE]agent: For more details, see the instructions to complete the form. we will gladly supply you shortly[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after the VA program schedules the exams?[NEWLINE]agent: If the VA schedules the exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_1292", "dialogue": "user: What Happens After I File a Supplemental Claim[NEWLINE]agent:   Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a Supplemental Claim?[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: How do I file a Supplemental Claim with new evidence?"}
{"id": "superseg_train_1293", "dialogue": "user: I have new evidence to add for my claim and want to know what to do[NEWLINE]agent: Would you like to file a Supplemental Claim?[NEWLINE]user: yes[NEWLINE]agent: You need to fill out the Decision Review Request: Supplemental Claim, VA Form 20-0995. You can download the form as a PDF file[NEWLINE][BOUNDARY][NEWLINE]user: and I add the evidence in there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: can I select any benefit type on the claim?[NEWLINE]agent: The most common benefit type is compensation, but if you\u2019re unsure, check your VA decision. You can\u2019t select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the address to where I send it?[NEWLINE]agent: Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444[NEWLINE][BOUNDARY][NEWLINE]user: what can I send as evidence with my claim?"}
{"id": "superseg_train_1294", "dialogue": "user: What happens after I file a Supplemental Claim with new evidence?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: yes[NEWLINE]agent: be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review.  Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefit can you offer me?[NEWLINE]agent: The most common benefit type is compensation,  but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What method can I use to send the form?[NEWLINE]agent: By mail[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?"}
{"id": "superseg_train_1295", "dialogue": "user: Hello there, I have new evidence and would like to know how to file a supplemental claim with it.[NEWLINE]agent: Do you want to file a a Supplemental Claim?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: In that case you need to fill out the Decision Review Request: Supplemental Claim VA Form 20-0995.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll download that form. Tell me, how would you define new evidence? I'm curious.[NEWLINE]agent: New evidence is information that VA didn't have before the last decision. Relevant evidence is information that could prove or disprove something about your case.[NEWLINE][BOUNDARY][NEWLINE]user: So, in essence, I need to provide evidence that could change the decision?[NEWLINE]agent: Yes, you must add new and relevant evidence supporting documents or identify evidence you'd like VA to gather for review.[NEWLINE]agent: Would you like more details?[NEWLINE]user: Sure, why not?[NEWLINE]agent: Then you should see the instructions for completing the form.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, alright. And how do I know if I'm able to apply for an insurance after the decision?"}
{"id": "superseg_train_1296", "dialogue": "user: Hi there, I need to file a Supplemental Claim with new evidence.[NEWLINE]agent: Ok. You must add evidence VA didn't have before that s relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to file a Supplemental Claim?[NEWLINE]user: Yes, I do.[NEWLINE]agent: ok. You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a Supplemental Claim?[NEWLINE]agent: You have 1 year from the date on your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a supplemental claim if I have a fiduciary claim?[NEWLINE]agent: No, if you have a Fiduciary claim you can't file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about Loan guaranty?"}
{"id": "superseg_train_1297", "dialogue": "user: I requested a decision review on a VA supplemental claim, and I need to know what to do next.[NEWLINE]agent: I can certainly assist you with that. After a review, you don't have to do anything while you wait.[NEWLINE]agent: Has the VA contacted you for additional information since the review? Or have they scheduled any additional exams for you?[NEWLINE]user: No, they haven't contacted me at all about the review or anything yet.[NEWLINE][BOUNDARY][NEWLINE]user: They said the original claim was rejected because there wasn't enough proof. I gathered more evidence 2 years ago but just filed the decision review last week. Is there a time limit on when I can get new evidence?[NEWLINE]agent: Yes, you only have a year from the original claim to have it reviewed in most cases, unless you have a Fiduciary or Multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, good, mine is a multiple party claim. But if I find any more evidence, how do I make sure they get it?[NEWLINE]agent: You can submit it to them yourself, or you can ask the VA to submit any evidence like medical records.[NEWLINE][BOUNDARY][NEWLINE]user: How I submit the forms?[NEWLINE]agent: The \"yourdecision\" page has instructions on how to submit your form.[NEWLINE][BOUNDARY][NEWLINE]user: I have some evidence from a federal facility that I was at. How do I get that evidence submitted?"}
{"id": "superseg_train_1298", "dialogue": "user: I need to file a supplemental claim with new evidence to Veteran Affairs, how do I go about this?[NEWLINE]agent: Are you about to file a claim with new evidence or have you recently filed?[NEWLINE]user: Neither, I'm just looking for information at this stage[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: What exact information needs to be included in a supplemental claim with new evidence to the VA?[NEWLINE]agent: The new evidence that is required is classed as information that was not already submitted to the VA when they made a decision. Information is deemed to be relevant evidence if it proves or disproves something that is contained in your case[NEWLINE][BOUNDARY][NEWLINE]user: What forms must be completed when filing a supplemental claim with new evidence to VA?[NEWLINE]agent: You must complete a Decision Review Request: Supplemental Claim VA Form 20-0995, this form can be downloaded from the website[NEWLINE][BOUNDARY][NEWLINE]user: After submitting a supplemental claim with new evidence, what happens next?[NEWLINE]agent: You can find out the next steps after submitting a supplemental claim with new evidence by clicking on the relevant section of the website[NEWLINE]agent: Have you received any notification of schedule of exams from VA?"}
{"id": "superseg_train_1299", "dialogue": "user: Is it possible to file a supplemental claim with new evidence?[NEWLINE]agent: You can file a supplemental claim if yo provide new evidence to the VA that has not been seen before and is relevant to the case.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a supplemental claim?[NEWLINE]agent: You have one year to file a supplemental claim of the decision only if you have new evidence and if you have a fiduciary claim.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process of filing a supplemental claim with new evidence?[NEWLINE]agent: Do you want to file a supplemental claim?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a claim?[NEWLINE]agent: Actually, you have only one year from the exact date you received your decision to file a supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get a form to fill out?"}
{"id": "superseg_train_1300", "dialogue": "user: Hello, I would like to know how long does it take VA to make a decision since I submitted the application?[NEWLINE]agent: How long have I submitted the application?[NEWLINE]user: two weeks ago[NEWLINE]agent: If it has been more than a week since you submitted your request to us and you have not received a response, please do not resubmit the request. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday who will be happy to accommodate your request?[NEWLINE][BOUNDARY][NEWLINE]user: yes correct two weeks ago. and where should i go?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE]user: and what kind of attention do they offer?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC....[NEWLINE][BOUNDARY][NEWLINE]user: and where should i fill out my application in person?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...[NEWLINE][BOUNDARY][NEWLINE]user: and what request should i bring?"}
{"id": "superseg_train_1301", "dialogue": "user: Hello I need information about How long does it take for VA to make a decision after I submit the request?[NEWLINE]agent: Has it been more than a week since you submitted your request and you have not received a response?[NEWLINE]user: Yes[NEWLINE]agent: ok please don't reapply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, we will be happy to assist you[NEWLINE][BOUNDARY][NEWLINE]user: What days do you attend by phone?[NEWLINE]agent: Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I send the request?[NEWLINE]agent: You must find out what happens after applying[NEWLINE][BOUNDARY][NEWLINE]user: and where can i update my personal information?[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I go personally?"}
{"id": "superseg_train_1302", "dialogue": "user: Hello, I would like to know More information about the VA medical care application[NEWLINE]agent: Do you want to update your personal information?[NEWLINE]user: Yes[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE]user: and what services do they provide?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE]user: And what document should I download for the application?[NEWLINE]agent: Must Download VA Form 10 - 10CG PDF[NEWLINE][BOUNDARY][NEWLINE]user: And where should I go if I want to fill out the application personally?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans.[NEWLINE]user: What other application should I download?[NEWLINE]agent: Fill out the application for Health Benefits Form 10 - 10EZ. Obtaining VA Form 10 - 10EZ You or someone with legal power to represent you must sign the form, and include the date it was signed....[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_1303", "dialogue": "user: I have questions about applying for health care[NEWLINE]agent: Okay, we can help you find out how to apply for VA health care benefits as a Veteran or service member[NEWLINE][BOUNDARY][NEWLINE]user: so what will I need to have ready?[NEWLINE]agent: You should find out if you are eligible for VA health care benefits, and you should have the documents that you will need ready[NEWLINE][BOUNDARY][NEWLINE]user: Do you have info on making some changes to an application?[NEWLINE]agent: Do you want to update information from an earlier application?[NEWLINE]user: Yes, I need to make some changes[NEWLINE]agent: You will need to fill out a Health Benefits Update Form[NEWLINE][BOUNDARY][NEWLINE]user: I also need to ask about not being able to put my signature on the application and signing differently, can you help?[NEWLINE]agent: You can sign with an X, but 2 people you know must witness your signature. They\u2019ll also need to sign and print their names on the form.[NEWLINE][BOUNDARY][NEWLINE]user: what form does someone need if they want to apply for extended care services?[NEWLINE]agent: You will need to Download VA Form 10-10EC[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me apply?"}
{"id": "superseg_train_1304", "dialogue": "user: I wanted to know how much time it takes for the VA to decide my claim[NEWLINE]agent: Has it been more than a week since you gave us your application and you haven't heard back?[NEWLINE]user: yes it has been 11 days[NEWLINE]agent: Don't turn in another application, you need to call our toll-free hotline at 877-222-8387 M-F[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update some of info I sent in?[NEWLINE]agent: Do you want to update personal, financial, or insurance information from an earlier application?[NEWLINE]user: Yes[NEWLINE]agent: You need to fill out a Health Benefits Update Form VA Form 10-10EZR[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply in person and do it in spanish so someone next to me can read it?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro Medico de Veteranos mas cercano, o reciba ayuda por medio del Departmaneto de Veteranos de su estado[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply in person?"}
{"id": "superseg_train_1305", "dialogue": "user: Good morning. I've been looking for information to apply for veterans health care, but i would like to know even more, Could you point me out?[NEWLINE]agent: Is your information needs related to updating your personal, insurance or financial information, regarding an earlier application?[NEWLINE]user: Yeah, that precisely.[NEWLINE]agent: Good. Then you must fill a VA Form 10-10 EZR or Health Benefits Update.[NEWLINE]user: O.k, i'm writing that out. Look, i don't want to think about it, but you know, do you have options in case there's the need for assisted care, like a nurse?[NEWLINE]agent: Don't worry, i understand you. And the answer is yes. You'll need to fill the Application for Extended Care Services also known as VA Form 10-10 EC.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. It's good to know there's indeed options. All right, now, could you tell me about the requirements for this?[NEWLINE]agent: Sure. The documentation needed is as follow: Your most recent tax return, accompanied by the Social Security Numbers for you and your qualified dependents and lastly, account numbers for any current health insurance you may already have, such as Medicare, private insurance or an insurance from your employer.[NEWLINE]user: All right, i'll make sure to seek for those as soon as possible. Can you tell me what form number that is?[NEWLINE]agent: No problem. The form number is Form VA 10-10EZ. The form must come signed up for yourself or somebody who legally represents you.[NEWLINE]user: O.k that's important. Say, about those requirements from earlier. Dis you say that one of the was my tax return, isn't?"}
{"id": "superseg_train_1306", "dialogue": "user: Hi, can you tell me what happens after I submit a request for VA medical care?[NEWLINE]agent: Do you want to know what happens after applying?[NEWLINE]agent: applied for a VA pension or disability benefits?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of those claims online. Check the status of your claim[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I need community care in a nursing home?[NEWLINE]agent: You may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE][BOUNDARY][NEWLINE]user: I have been submitting my application for more than a week and I have not received a response, what do I do?[NEWLINE]agent: please do not re-apply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday,[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update my personal information?[NEWLINE]agent: Complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and who can help me get help applying for the benefit?[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Go to the VA medical center that I run?"}
{"id": "superseg_train_1307", "dialogue": "user: I need information about applying for health care[NEWLINE]agent: Are you trying to update your personal, insurance, or financial information from an earlier application?[NEWLINE]user: no[NEWLINE]user: Do you have information on how to get care at home?[NEWLINE]agent: You will need to fill out an Application for Extended Care Services[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply in person in spanish?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro M\u00e9dico de Veteranos mas cercano o reciba ayuda por medio del Departmaneto de Veteranos de su estado.[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply in person? in english please[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: will it take more than a few weeks to hear back from you after I apply?"}
{"id": "superseg_train_1308", "dialogue": "user: How can I apply for VA health care?[NEWLINE]agent: You can find out how to apply for VA health care benefits as a Veteran or service member.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have applied for a VA pension or disability benefits?[NEWLINE]agent: You can check the status of those claims and others online.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame for the VA's decision?[NEWLINE]agent: Has it been a week since you gave us your application and you have not heard back?[NEWLINE]user: No, it hasn't been longer than a week.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I go in person for healthcare?[NEWLINE]agent: You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: in spanish"}
{"id": "superseg_train_1309", "dialogue": "user: if i need to contact a national cemetery directly?[NEWLINE]agent:  you should contact a national cemetery directly in these cases[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent: If you have questions about the Burial at Sea program,  please contact the United States Navy Mortuary Affairs office toll - free at 866 - 787 - 0081. We re here Monday through Friday, 8:30 a.m. to 5:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get the application approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_1310", "dialogue": "user: hello I need information about si Can I get help paying for burial costs?[NEWLINE]agent: yes. If you are the registered spouse, legally recognized spouse, or legally designated designated relative of a veteran[NEWLINE]user: I'm not the spouse or a designated relative[NEWLINE][BOUNDARY][NEWLINE]user: What things do you need to verify the family member's relationship with the deceased veteran?[NEWLINE]agent: These may include a death certificate, letters from your doctor, a divorce decree, a statement from the Social Security Administration, or other documents to support your claim.[NEWLINE]user: And what are these documents for?[NEWLINE]agent: With these documents and other documents we can verify a relationship with a veteran or the status of a dependent.[NEWLINE][BOUNDARY][NEWLINE]user: and can I choose a funeral director?[NEWLINE]agent: of course you may want to choose a funeral director to help you plan the funeral. Then you or the funeral director can call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial.[NEWLINE][BOUNDARY][NEWLINE]user: What if the person's spouse died previously and was buried in a VA national cemetery, what information will they need?[NEWLINE]agent: You will need the spouse's full name, as well as the cemetery section and the number of the site where they were buried.[NEWLINE][BOUNDARY][NEWLINE]user: and when the burial is done what should we do"}
{"id": "superseg_train_1311", "dialogue": "user: Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?[NEWLINE]agent: Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?[NEWLINE]user: Yes. I'm the spouse of a veteran.[NEWLINE]agent: In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: This help covers any kind of memorials and honors for the veteran?[NEWLINE]agent: Yes, you can request grave site memorials and burial honors, you just need to ask for them.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., what kind of information do I have to give you to this process?[NEWLINE]agent: You are going to need to provide information about the closest living relative of the deceased, as name and the relationship to the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's all what I have to provide?[NEWLINE]agent: You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, it's there any phone number to contact you?"}
{"id": "superseg_train_1312", "dialogue": "user: I am thinking about funerals.[NEWLINE]agent: Do you have questions about our burial at sea program?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am the spouse of a veteran? Can I get help paying for burial costs?[NEWLINE]agent: Yes, you may be able to get financial help.[NEWLINE][BOUNDARY][NEWLINE]user: What about gravesite memorials?[NEWLINE]agent: We can discuss military funeral honors.[NEWLINE]user: What types of honors can be requested?[NEWLINE]agent: For example, a burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to contact the national cemetery?"}
{"id": "superseg_train_1313", "dialogue": "user: Could you please give me information as to why I would need to contact a national cemetery directly?[NEWLINE]agent: You would have to contact a national cemetery directly to schedule a burial for an active-duty service member or to cancel or reschedule a burial.[NEWLINE]user: Are there any other reasons why I would have to contact them?[NEWLINE]agent: Over and above the reasons already mentioned you will also have to contact a national cemetery directly to change any information you already provided to the scheduling office.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any financial help available to help pay for burial costs?[NEWLINE]agent: Are you the spouse or a designated legally chosen family member of a Veteran?[NEWLINE]user: Yes I am the spouse of a Veteran.[NEWLINE]agent: As you are the spouse of a Veteran you may be able to get financial help for burial and funeral costs.[NEWLINE][BOUNDARY][NEWLINE]user: Could you provide me with information about the Burial at Sea Program?[NEWLINE]agent: Do you have a specific question about the Burial at Sea program?"}
{"id": "superseg_train_1314", "dialogue": "user: I need help with a funeral[NEWLINE]agent: Are you the the legally recognized spouse or a designated family member of a Veteran?[NEWLINE]user: I am a designated relative[NEWLINE]agent: You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: we are having trouble finding some of the needed discharge documents so can you help us with that?[NEWLINE]agent: Yes, we will help you.  It may take us several days to check eligibility if you don\u2019t have discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: this is new to us and we haven't gotten a pre-need letter, so what do we do?[NEWLINE]agent: You should get a funeral director to help you plan the burial. Then the person planning the funeral will need to take the appropriate steps to schedule the burial[NEWLINE]user: so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: Do we contact a national cemetery if we need to change something on a burial?"}
{"id": "superseg_train_1315", "dialogue": "user: Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.[NEWLINE]agent: Yes, you should contact a national cemetery directly in certain cases.[NEWLINE]agent: Does any of the cases listed on our website apply to you?[NEWLINE]user: No, none of them.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: Fantastic. He served in the naval forces, so I wanted him to get a burial at sea. Who can I talk to about that?[NEWLINE]agent: Please contact the United States Navy Mortuary Affairs office toll-free at 866-787-0081. We're here Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, thanks. Do you also have more information on very specific cases?[NEWLINE]agent: Yes, we do offer more information on very specific cases.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything else or can I focus on preparing the funeral?"}
{"id": "superseg_train_1316", "dialogue": "user: I need help with my dads funeral[NEWLINE]agent: We can help you find out how to make burial plans for your father[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the burial?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a pre-need decision letter that confirms eligibility?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be getting a pre-need decision letter before the burial?[NEWLINE]user: no we won't[NEWLINE][BOUNDARY][NEWLINE]user: would the letter have let us know where we can do the burial and such?[NEWLINE]agent: the pre-need decision letter doesn\u2019t identify a specific cemetery, since it is not possible to reserve these in advance.[NEWLINE]user: how do we plan the funeral if we can get a letter of decision?"}
{"id": "superseg_train_1317", "dialogue": "user: Would you ever need to contact a national cemetery directly?[NEWLINE]agent: you should contact a national cemetery directly in these cases[NEWLINE]agent: you want to know the requirements[NEWLINE]user: yes[NEWLINE]agent: Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent:  you have questions about the Burial at Sea program?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs?[NEWLINE]agent:  If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs.Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: if I don't have a pre-need decision letter"}
{"id": "superseg_train_1318", "dialogue": "user: Hello I need information about your VA care team[NEWLINE]agent: of course The objective of this team is to plan all the care you need to stay healthy throughout your life.[NEWLINE]agent: there are many who decide that they want to change to a different primary care doctor, is that your case?[NEWLINE]user: no, i don't want that. but thanks[NEWLINE]user: What should I do to build my team?[NEWLINE]agent: Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.[NEWLINE]user: What should I do if I signed up for VA health care?[NEWLINE]agent: If you have already registered, find out how you can receive care from a provider in your local community through community care.[NEWLINE][BOUNDARY][NEWLINE]user: and then what will you do?[NEWLINE]agent: and then what will you do?[NEWLINE][BOUNDARY][NEWLINE]user: And what measures can I take for preventive care?"}
{"id": "superseg_train_1319", "dialogue": "user: What is the approach with my VA primary care provider and the PACT team?[NEWLINE]agent: The VA makes your health care the most important thing and works along with your VA primary care provider.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the provider that will take care of me at the VA?[NEWLINE]agent: Have you signed up for VA healthcare and chose your main VA location?[NEWLINE]user: No, I have not signed up for VA health care or chose my main VA location yet.[NEWLINE][BOUNDARY][NEWLINE]user: If I am enrolled in VA health care can I receive care through community care?[NEWLINE]agent: You can find out how to receive the care in your community.[NEWLINE][BOUNDARY][NEWLINE]user: Why is basing the care with me at the center important?[NEWLINE]agent: At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I need other services to meet my needs?"}
{"id": "superseg_train_1320", "dialogue": "user: I'm a veteran in need of some information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who will provide care for you at VA?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, not yet.[NEWLINE]user: Who will be responsible for my care then?[NEWLINE]agent: We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Will they contact me to talk about my care?[NEWLINE]agent: Yes, together you'll coordinate your care. Team members will meet often to talk with you and each other about your progress and goals. And they'll coordinate any care you may need from specialists outside the team.[NEWLINE][BOUNDARY][NEWLINE]user: I get that, but who will be part of that team?[NEWLINE]agent: Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm enrolled in health care for veterans?"}
{"id": "superseg_train_1321", "dialogue": "user: Hello, how are you today? I came here looking for information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great and all, but who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, I havent. I was planning on doing that later.[NEWLINE]user: What if I need other services to fulfill my needs?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE]user: And which specialists are part of my health care team?[NEWLINE]agent: A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to change to a different doctor?"}
{"id": "superseg_train_1322", "dialogue": "user: I just want to know what kind of providers will be helping me through the VA.[NEWLINE]agent: You will have a team working together to take care of you. We find the team approach leads to higher quality care.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know more information about the team providing your care?[NEWLINE]user: Yes, how will I know who is on the team that helps me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location yet?[NEWLINE]user: Yes, I have done both of those already.[NEWLINE]agent: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am already enrolled, shouldn't I have a care team assigned to me already?[NEWLINE]agent: You may also be able to get a provider in the local community instead through community care.[NEWLINE][BOUNDARY][NEWLINE]user: I think I will be ok going through the VA doctors. But what if I need more care than what the doctors on my team provide?[NEWLINE]agent: Your team can call in other providers to help you with your care as necessary.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't like the doctor that is assigned to my team?[NEWLINE]agent: We want you to get the best care possible, so if you have any problems with your team, call your health care team leader or your VA center's patient advocate.[NEWLINE]user: What if I need an appointment with my doctor but I don't feel up to leaving the house that day. Do I have other options?"}
{"id": "superseg_train_1323", "dialogue": "user: I wanted more info on my primary care provider[NEWLINE]agent: At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who your VA primary care provider will be?[NEWLINE]user: no, I wanted to know something else[NEWLINE][BOUNDARY][NEWLINE]user: what will the VA care do for me?[NEWLINE]agent: Your team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]user: can I change somethings like my primary doctor?[NEWLINE]agent: If you want to change to a different primary care doctor, you will need to talk to your health care team leader or talk to the patient advocate at your VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: how did you choose who provides care for me?[NEWLINE]agent: After you sign up for VA health care and choose your main VA location, we will assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you and your health care providers.[NEWLINE]user: what if I am too much and they can't provide what I need?"}
{"id": "superseg_train_1324", "dialogue": "user: what's with the pact team?[NEWLINE]agent: It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: how did the team come together?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: no, I am just doing research[NEWLINE]user: what if I had just signed up for all that you asked, what would happen next?[NEWLINE]agent: You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: could I change my main doctor if I didn't like the one I got assigned to?[NEWLINE]agent: You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that[NEWLINE]user: is there a backup plan for  when someone from the pact team is missing?"}
{"id": "superseg_train_1325", "dialogue": "user: I have questions about the care team[NEWLINE]agent: Your VA care team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]agent: Are you thinking of changing your primary care doctor?[NEWLINE]user: no, I like him[NEWLINE][BOUNDARY][NEWLINE]user: what is a PACT?[NEWLINE]agent: A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: can I use other medical care while enrolled in VA health care?[NEWLINE]agent: If you\u2019re enrolled in VA health care, we can find out if you may be able to receive care from a provider in your local community through community care[NEWLINE]user: what if the place I am getting looked at is no longer working with the VA?[NEWLINE]agent: There is a plan in place if your primary care provider leaves VA. We will make sure you always have access to a qualified primary care provider so that you keep getting the ongoing care you need.[NEWLINE]user: what are some of the things the team will do for me?"}
{"id": "superseg_train_1326", "dialogue": "user: I'm looking for more info about the GI BIll[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: when does the VA send the payments to us?[NEWLINE]agent: We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.[NEWLINE]agent: Will you be using the Post-9/11 GI Bill?[NEWLINE]user: no[NEWLINE]user: when does the post 9 11 bill make payments?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: how does the Bill pay for graduate programs?[NEWLINE]agent: The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate[NEWLINE][BOUNDARY][NEWLINE]user: can I attend to schools at once?"}
{"id": "superseg_train_1327", "dialogue": "user: hello I need information about Undergraduate and graduate degrees for veterans[NEWLINE]agent: We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]agent: like what is proposed by the bill Y after 9/11?[NEWLINE]user: If I wanted to know[NEWLINE]agent: For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school\u00a0 Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: and who qualify for this benefit?[NEWLINE]agent: Those who qualify for this benefit include a veteran, service member, or qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I use this benefit?[NEWLINE]agent: you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: How much does VA cover for graduate programs?[NEWLINE]agent: The school decides how to grade each hour. but we will pay you the full time fee.[NEWLINE][BOUNDARY][NEWLINE]user: And this benefit includes study tools, such as books?"}
{"id": "superseg_train_1328", "dialogue": "user: Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: we are here to help you, the answer is yes dear customer[NEWLINE]agent: already got your first title?[NEWLINE]user: Yes[NEWLINE]agent: Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I obtain the next degree that the program covers?[NEWLINE]agent: You can do this at higher education institutions such as a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how do they make VA payments?[NEWLINE]agent: We issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]user: and the post-9/11 GI bill what benefits does it give?[NEWLINE]agent: For the post 9/11 GI Bill, we pay:Tuition and fees directly to school\u00a0 Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: Can I take classes in more than one school at the same time?"}
{"id": "superseg_train_1329", "dialogue": "user: I'm here for answers on the GI Bill and its usage[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I can use the GI Bill for two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you gotten your first degree?[NEWLINE]user: yes[NEWLINE]agent: You can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: could I have gone to another school at the same time I was working on my first degree?[NEWLINE]agent: You could have as long as the classes at both schools count toward your degree, and the school from where you are getting your degree considers the classes at the second school as required in order to get your degree[NEWLINE][BOUNDARY][NEWLINE]user: how do you decide how much I will get?[NEWLINE]agent: We decide payment based on the number of classes you go to and the hours spent in those classes[NEWLINE][BOUNDARY][NEWLINE]user: Does the Post 9-11 GI Bill pay the same way?"}
{"id": "superseg_train_1330", "dialogue": "user: Hi. I'm a veteran and I was wondering how I would get my payment for the benefits for degree?[NEWLINE]agent: We issue the payments after each month's classes, that means you'll get the payment for november classes in december, for example.[NEWLINE]agent: Are you under the benefit of the post-9/11 GI bill?[NEWLINE]user: Yes. I was selected for that benefit, it got anything in particular.[NEWLINE]agent: For the post-9/11 gi bill, we pay for tuition and fees directly to the school and the money for books is send to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, what about the rates for the payments? It depends on the school or something?[NEWLINE]agent: The payment rates depends on the school or institution of higher learning like a 4-years university, community college or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how much you will pay me?[NEWLINE]agent: The schools or institutions decides how to rate each hour, and we will pay you the full-tie rate.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to take classes on more than one school with the benefit?[NEWLINE]agent: Yes, you can take classes at more than one school, as long as the classes at both schools counts toward your degree and this be a requirement of the first school in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: This benefits only works for me? It can't go for anyone on my family too?"}
{"id": "superseg_train_1331", "dialogue": "user: How does the VA make payments for the GI Bill for classes?[NEWLINE]agent: The VA make payments after each months classes, so you would get your November classes payment in December.[NEWLINE]agent: Are you part of the Post-9/11 GI Bill?[NEWLINE]user: No I am not part of the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I can use my GI Bill benefits for undergraduate and graduate degrees?[NEWLINE]agent: Yes, you can find out if you can use your GI Bill benefits for college as a Veteran, service member, or even a qualified dependent.  You can find payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: Is it even possible to take classes at more than one school at a time?[NEWLINE]agent: You it is possible to take classes at more than one school under the GI Bill as long as classes at both schools will count toward your degree and the school giving you your degree considers the classes to be required to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: What about left over money from GI Bill?[NEWLINE]agent: Any left over GI Bill Benefits can be used to pay for classes and another degree.[NEWLINE][BOUNDARY][NEWLINE]user: So if I am taking classes at a second school that help my first degree then I can take them?[NEWLINE]agent: Yes, you will be able to take the classes at the second school if the school granting your degree requires them.[NEWLINE][BOUNDARY][NEWLINE]user: Do the tuition and fee go directly to the school?"}
{"id": "superseg_train_1332", "dialogue": "user: you can tell me if I can use the GI Bill on more than 1 degree[NEWLINE]agent: Yes, you can use it if you have anything left[NEWLINE]agent: Have you earned a degree or are about to earn one?[NEWLINE]user: no but I want to know about what I can do when I  am ready[NEWLINE][BOUNDARY][NEWLINE]user: how do you guys send the money for the Post 9 11 GI Bill?[NEWLINE]agent: Tuition and fees are payed to the school, and money for books is sent to you at the beginning of the term[NEWLINE]user: what if it is the GI Bill how do they pay?[NEWLINE]agent: Payments are issued after each months classes, if you had classes in November you'll get payment in December[NEWLINE]agent: are you on the Post-9/11 GI Bill?"}
{"id": "superseg_train_1333", "dialogue": "user: can I use my benefits on two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you used or are you using the GI Bill on your first degree?[NEWLINE]user: yes, I'm in school[NEWLINE]agent: Okay, you can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: so I can use it for a grad degree?[NEWLINE]agent: We can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: how do you send us the money for school?[NEWLINE]agent: We issue payments after each month\u2019s classes. For example, if you were in class in November, you will get the payment in December[NEWLINE]agent: Would you like to know about Post 9-11 GI Bill payments?[NEWLINE]user: yes"}
{"id": "superseg_train_1334", "dialogue": "user: I would like to know what to expect after obtaining a disability rating?[NEWLINE]agent: you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: ok what else should i know[NEWLINE][BOUNDARY][NEWLINE]user: how do i get dependent benefits[NEWLINE]agent:  If you re 30 % or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents. Learn more about adding dependents to your disability benefits[NEWLINE]user: how are the educational benefits[NEWLINE]agent: You can get VA support for college or job training under special programs. Or, talk with a VA education counselor to find out what benefits you may be able to get. Learn about education benefits[NEWLINE][BOUNDARY][NEWLINE]user: and If I don't receive a payment after 15 days[NEWLINE]agent:  please call the Veterans help line at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. to 9:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you very much"}
{"id": "superseg_train_1335", "dialogue": "user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  If you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: How do I keep in touch?[NEWLINE]agent:  update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment[NEWLINE]user: If my disability worsens, what can I do?[NEWLINE]agent: you can file a claim for an increase in benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with my disability rating?[NEWLINE]agent: If you disagree with your disability rating"}
{"id": "superseg_train_1336", "dialogue": "user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I am unable to work due to my military service disability, even without a 100% qualification?[NEWLINE]agent: you can apply for Individual Unemployability. Learn about Individual Unemployability[NEWLINE][BOUNDARY][NEWLINE]user: How do I get other benefits?[NEWLINE]agent: Check with your local or state VA offices for other benefits you may be able to get like help with buying a home or making changes to your home to make it more accessible, or help with getting a job.Find your state s Veterans Affairs website[NEWLINE]user: If you served active duty and did not receive a dishonorable discharge[NEWLINE]agent: you may be able to get VA health care. This includes access to VA doctors and care, plus medical equipment, prosthetics, and prescriptions. Apply for VA health care[NEWLINE]user: What are the educational benefits?"}
{"id": "superseg_train_1337", "dialogue": "user: Hi. I'm a veteran and recently I got a disability rating, what's next now?[NEWLINE]agent: Have you received a notice from us that confirms your disability and the severity of your disability?[NEWLINE]user: Well, not really, I haven't yet got any notification about it.[NEWLINE][BOUNDARY][NEWLINE]user: Is this payments only for things like food? or I be able to use it to buy some clothes to?[NEWLINE]agent: You may be able to get money to buy new clothes and also you will get an annual clothing allowance benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that sounds wonderful, thanks. But what happens if I change my residence or my address?[NEWLINE]agent: it's important to update your information the VA when you have a new address, change your marital status or any other life change that could affect your rating payment.[NEWLINE]agent: Have your disability got worse?[NEWLINE]user: With past of time it has got a bit worse.[NEWLINE]agent: If that continues you need to know that you can file a claim for an increase in your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Which kind of benefits would I receive in that case?"}
{"id": "superseg_train_1338", "dialogue": "user: What will I need to know after I get a disability rating?[NEWLINE]agent: Did you get a decision notice from us which confirms your disability rating?[NEWLINE]user: Yes, I have received the notice that tells me my severity of my disability or disability rating.[NEWLINE]agent: Then it looks like you will be able to get disability compensation or benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about getting benefits that cover specific disabilities?[NEWLINE]agent: You may be able to get money to buy new clothes for your special disability.[NEWLINE][BOUNDARY][NEWLINE]user: What about dependent benefits?[NEWLINE]agent: Qualified dependents could get financial support and benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When will my first payment be available?[NEWLINE]agent: Most of the time you will get your first payment  within 15 days and we will pay you by direct deposit or check.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my disability happens to get worse than it is?"}
{"id": "superseg_train_1339", "dialogue": "user: I need to know more about what my disability rating means.[NEWLINE]agent: Have you gotten a disability rating decision notice from us?[NEWLINE]user: No I don't think I have.[NEWLINE][BOUNDARY][NEWLINE]user: If I have that notice can I get any benefits from you guys?[NEWLINE]agent: You get the most benefits with a 100% disability rating. Do you know what your disability rating is?[NEWLINE]user: Well I don't have a 100% rating. I think mine is lower than that.[NEWLINE]agent: Ok, even without 100% you may be able to get some benefits. Was your disability caused by working in military service?[NEWLINE]user: Yes, I got hurt when I was in the Navy.[NEWLINE]agent: If you are unable to work because of your military injury, you can apply for Individual Unemployability.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more benefits I could get?"}
{"id": "superseg_train_1340", "dialogue": "user: help me with my disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating?[NEWLINE]user: yes, so now what[NEWLINE]agent: You may be able to get disability compensation or benefits. We can help you find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me change my address too?[NEWLINE]agent: You can update your information through eBenefits or you can contact your nearest VA benefit office to make those changes.[NEWLINE]user: for what changes should I update my information?[NEWLINE]agent: You should update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment.[NEWLINE]agent: Has your disability gotten worse?[NEWLINE]user: no, no change in that to update[NEWLINE]user: Is that one of the life changes you said could affect my rating?"}
{"id": "superseg_train_1341", "dialogue": "user: what happens after you get your disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: yes, got it[NEWLINE]agent: Okay, you may be able to get disability compensation or benefits.  We can help you find out what benefits you can get.[NEWLINE]user: so in other words we get money or more healthcare?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE]user: what could I have done if I hadn't gotten my rating?[NEWLINE]agent: You could have checked your status to see what is going on, you could have contacted your nearest VA regional benefit office, or you could have called us at  800-827-1000[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, now I know for next time if I have problems. and what can I do if I got my rating and I don't feel it is the correct rating?[NEWLINE]agent: Do you disagree with your disability rating?"}
{"id": "superseg_train_1342", "dialogue": "user: I had a surgery and wanted to know more about disability benefits and the disability rating[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits. We can help you find out if you can get this benefit[NEWLINE][BOUNDARY][NEWLINE]user: so I can get VA disability?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the 100 % rating, why does it happen?[NEWLINE]agent: Let's say your disability rating begins at 30%, and you need a surgery for complications.  Since the doctor wouldn't know if the surgery was successful until a certain time has passed you would be given a temporary 100% disability rating for 3 months[NEWLINE]user: ok, what if I need 1 month and I'm good?[NEWLINE]agent: The temporary 100% rating may continue for 1 to 3 months depending on your case. You may be able to get an extension for up to 3 more months if your case is severe.[NEWLINE][BOUNDARY][NEWLINE]user: is there a scenario where someone can get benefits without surgery?"}
{"id": "superseg_train_1343", "dialogue": "user: hello I need information about Temporary Disability Rating after surgery or cast[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that they can give me a 100% disability if my condition worsens?[NEWLINE]agent: Yes For Example: A veteran had a left knee injury that resulted in a disability rating of 30%. As the knee problem worsened, the veteran VA doctor recommended surgery to prevent further damage from occurring. Since the doctor would not know if the surgery was successful until 3 months after the 1 week stay in the Veteran's hospital, we gave the Veteran a temporary disability rating of 100% for 3 months.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent: among the disability benefits you can get for health care this\u00a0\u00a0\u00a0\u00a0 - while recovering additional compensation payments[NEWLINE][BOUNDARY][NEWLINE]user: What if I was not operated for my injury?[NEWLINE]agent: you must meet a requirement[NEWLINE][BOUNDARY][NEWLINE]user: and who are covered in this benefit?"}
{"id": "superseg_train_1344", "dialogue": "user: Hello I need information on How do I get these disability rating benefits?[NEWLINE]agent: To get these benefits, you must file a disability compensation claim. Find out how to file a disability compensation claim[NEWLINE]agent: How much do you have a qualified injury of 30% or more that has worsened?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: if a veteran has an immobilizing disability how is it rated?[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: Yes, but if you had surgery, you must comply with the following:\u00a0\u00a0\u00a0\u00a0 The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability,[NEWLINE]user: What if problems arose during surgery?[NEWLINE]agent: If Surgery resulted in serious problems, such as: not being completely healed or Surgical wounds can benefit[NEWLINE]user: Can I get VA disability benefits?"}
{"id": "superseg_train_1345", "dialogue": "user: Hello. I'm a veteran and I was asking myself if there is anyway you can help me to get rated after go under surgery?[NEWLINE]agent: O.k.. We need to ask you first, are you recovering from surgery or a disability related to your military service that makes you unable to move?[NEWLINE]user: I haven't yet go under surgery, but I will, and I'll need some time for rest, so I won't be able to move in a while.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I be able to receive any kind of benefit?[NEWLINE]agent: You'll be able to get a disability benefits if you have had surgery or received other treatment at a veterans hospital, approved hospital or outpatient center for a disability related to your military service.[NEWLINE]user: Alright. Yes, my surgery is related to a injury  I had during my time on service. So can I apply?[NEWLINE]agent: In that case, you are going to need that the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: I see. For this type of cases, what kind of benefits will I get?[NEWLINE]agent: For this, during your recovery, you will get all the health care you need and a compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: In case I can not move for my injury, would I still receive the benefit?[NEWLINE]agent: You still have access to the benefit as long as you had one or more joints immobilized by a cast.[NEWLINE][BOUNDARY][NEWLINE]user: This will give a full compensation?"}
{"id": "superseg_train_1346", "dialogue": "user: Hello. How do I get disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation[NEWLINE]agent: Is your case severe?[NEWLINE]user: For me, yes[NEWLINE]agent: You may be able to get an extension for up to 3 more months.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits if I've had surgery?[NEWLINE]agent: Yes. Did the surgery require a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability?[NEWLINE][BOUNDARY][NEWLINE]user: Yes. What is the time required for surgery to obtain benefits?[NEWLINE]agent: Recovery time from either a surgery or the immobilization of a joint by a cast without surgery requires a temporary 100 % disability rating for a service-connected disability.The temporary 100 % rating may continue for 1 to 3 months depending on your unique case.[NEWLINE][BOUNDARY][NEWLINE]user: May I be able to get a temporary 100 % disability rating and disability compensation?[NEWLINE]agent: Yes. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?"}
{"id": "superseg_train_1347", "dialogue": "user: I wanted to know about my disability rating when I have a cast?[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that\u2019s left you unable to move?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask about disability benefits and who gets them when you have trouble with mobility?[NEWLINE]agent: Veterans are covered by the benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to get those benefits?[NEWLINE]agent: You need to meet certain requirements if you had surgery[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an example of how my disability rating works when I am in a cast?[NEWLINE]agent:  If you had an injury that resulted in a 30% disability rating and then needed surgery you would be given a temporary rating of 100% since we don't know if the surgery helped.[NEWLINE][BOUNDARY][NEWLINE]user: what if I didn't have surgery, can I still get benefits?[NEWLINE]agent: Yes you can if you had one or more major joints immobilized by a cast[NEWLINE]user: and what if I did have surgery and made things worse?"}
{"id": "superseg_train_1348", "dialogue": "user: Hi. I just broke my leg and I can't do my job because I can't walk around. Can I get disability for that?[NEWLINE]agent: I am sorry to hear that you are injured. Did you injure yourself while you doing your military service?[NEWLINE]user: Yes, I hurt myself while working.[NEWLINE]agent: You might be able to get a temporary 100% disability rating and benefits if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: But I hurt myself at work. Are there more requirements than that?[NEWLINE]agent: Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?[NEWLINE]user: Yes, I did. Can I get benefits?[NEWLINE]agent: Just one more question about your broken leg. Is one of your major joints immobilized by your cast?[NEWLINE]agent: Or did you have any surgery on the leg?[NEWLINE]user: My cast immobilizes my ankle and knee.I did have a surgery on it before they put the cast on too.[NEWLINE]agent: If you are expected to take over a month to recover, and if you are using a wheelchair or crutches, then you should qualify for temporary disability benefits.[NEWLINE]user: The surgery hasn't healed yet and they say it's going to be about three months for me to recover. That counts right?"}
{"id": "superseg_train_1349", "dialogue": "user: Just had surgery and I wanted to ask some questions about my disability rating[NEWLINE]agent: Okay, so you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes, but it's complicated but yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits if you have this kind of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: do I get disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the temp rating I get after my surgery?[NEWLINE]agent: Yes, you may be able to get a temporary 100 % disability rating and disability compensation or benefits when recovering from a surgery, and we can help you find out more on this[NEWLINE][BOUNDARY][NEWLINE]user: can you help me get disability compensation?[NEWLINE]agent: You will need to file a claim for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: who else besides me can get covered because of my surgery?"}
{"id": "superseg_train_1350", "dialogue": "user: What are the next steps to get a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Would you like to know how VA loans work?[NEWLINE]user: not[NEWLINE]agent: Would you like to know how the Native American Direct Loan works?[NEWLINE]user: yes[NEWLINE]agent: we ll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a current member of the National Guard or Reserves, and have never been activated, what do I need?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information : Your full name[NEWLINE]user: What more details do I need to know?[NEWLINE]agent:  Your Social Security number[NEWLINE]user: If I am a discharged member of the National Guard and have never been activated, what do I need?"}
{"id": "superseg_train_1351", "dialogue": "user: Hello I need information about How to Apply for a VA Home Loan Eligibility Certificate[NEWLINE]agent: of course, Learn how to apply for a VA Mortgage Loan COE Eligibility Certificate. This is the first step in obtaining a direct or VA-backed mortgage loan. Confirm to your lender that you qualify for the VA home loan benefit.[NEWLINE]user: And do I have to have personal references to qualify for this benefit?[NEWLINE]agent: you only need to have confirmation from your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i apply?[NEWLINE][BOUNDARY][NEWLINE]agent: have you ever tried to apply\u00a0 Through our LGY web system?[NEWLINE]user: if I once tried[NEWLINE]agent: In some cases, you can obtain your COE through your lender using our LGY Web system. Ask your lender about this option.[NEWLINE][BOUNDARY][NEWLINE]user: And what steps should I take to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: First, applying for your COE is only part of the process for getting a direct or VA-backed mortgage loan. Your next steps will depend on the type of loan you want and your lender. For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need If I was a member removed from the Reserves and I was never activated?"}
{"id": "superseg_train_1352", "dialogue": "user: What are the steps to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Do you want to know the details for most loans?[NEWLINE]user: yes[NEWLINE]agent: the lender will be a private bank or mortgage company[NEWLINE]user: What can you tell me about Direct Loans for Native Americans[NEWLINE]agent: we ll be your lender[NEWLINE]user: What are the next steps?[NEWLINE]agent: Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member?[NEWLINE]agent:  A statement of service signed by your commander, adjutant, or personnel officer showing this information :Your full name[NEWLINE][BOUNDARY][NEWLINE]user: How do I request certificates by mail?"}
{"id": "superseg_train_1353", "dialogue": "user: what are the steps to get a VA or direct mortgage loan[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE]agent: Do you want to know the details for most of the loans?[NEWLINE]user: not[NEWLINE]agent: want to know the details for the Native American Direct Loan[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member, do I need to have the benefit?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information[NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you ll need a copy of your discharge or separation papers DD214[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for my VA home loan Certificate of Eligibility?"}
{"id": "superseg_train_1354", "dialogue": "user: What is the steps involved after applying for my COE for getting a VA direct home loan?[NEWLINE]agent: Applying for the COE is one part of the process for getting a VA direct home loan and your next steps will depend on the type of loan you are looking for.[NEWLINE]agent: Did you know for most loans the lender will be a private bank or mortgage company?[NEWLINE]user: No, I did not know that about the private bank or mortgage company.[NEWLINE]agent: Do you need to learn about the Native American Direct Loan?[NEWLINE]user: Yes, I would need to learn about the Native American Direct Loan as it applies to me.[NEWLINE]agent: Then we will be your lender after all.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need if I have never been activated as a National Guard or Reserves member?[NEWLINE]agent: You will need a statement of service signed by your commander, adjutant, or personnel officer showing your full name.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for a VA home loan Certificate of Eligibility?[NEWLINE]agent: You would apply for a COE first because it confirms to your lender that you are qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail for the COE?"}
{"id": "superseg_train_1355", "dialogue": "user: Hello, How can I get VA direct or VA-backed home loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender.[NEWLINE]agent: Do you want to know who will be your lender?[NEWLINE]user: Yes, tell me, please.[NEWLINE]agent: For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you'll need a statement of service signed by your commander, adjutant, or personnel officer.[NEWLINE][BOUNDARY][NEWLINE]user: who would be the lender if I have the Native American Direct Loan?[NEWLINE]agent: In this case, we'll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for a VA home loan Certificate of Eligibility?[NEWLINE]agent: Learn how to apply for a VA home loan Certificate of Eligibility COE. It confirms for your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps for getting a VA direct or VA-backed home loan?"}
{"id": "superseg_train_1356", "dialogue": "user: Hi, i think i'll soon be in need of a loan for home purposes, but i'll also need proof of that. Do you have any option for veterans in that regard?[NEWLINE]agent: In fact, we have the Veterans home loan certificate of eligibility.That certificate is the first step in getting a veterans affairs backed home loan.[NEWLINE]user: And that certificate will really be useful to me?[NEWLINE]agent: Of course. That document may well serve you as proof before your lender that you qualify for a Veterans home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. And that's all i have to do right? Or do i have to do anything else?[NEWLINE]agent: You guessed right on that last one. Doing the application is just the first step. Next ones will be determined by loan type and lender you have, whether this be a private bank or a mortgage company.[NEWLINE]agent: Is your lender one of these institutions?[NEWLINE]user: No, not at all.[NEWLINE]agent: I understand. Now, Are you part of native american people?[NEWLINE]user: Yeah, i'm part of an autochthonous people. What happens there?[NEWLINE]agent: IF that's your case. then Veterans Affairs will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty nice of you. I really appreciate that, thanks. Look, i forgot to mention this before, but i'm a discharged member of the National Guard. Based on that, is there something i need to present?"}
{"id": "superseg_train_1357", "dialogue": "user: I need information on how to obtain a VA direct home loan.[NEWLINE]agent: Your first step will be to apply for your COE. After you've done that, your next steps will depend on the type of loan you are applying for and your lender.[NEWLINE]agent: Are you looking to obtain a VA home loan?[NEWLINE]user: Yes, I am.[NEWLINE]agent: For the majority of loans, your lender will probably be a mortgage company or a private bank.[NEWLINE]user: What if you are Native American?[NEWLINE]agent: In this case, we will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: That will depend on your lender. Some lenders will allow you to use our Web LGY system to obtain your COE.[NEWLINE][BOUNDARY][NEWLINE]user: What is the significance of obtaining the COE?[NEWLINE]agent: The COE tells your lender that you have qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information will I need to apply for a COE?[NEWLINE]agent: This will depend on your current status in the military. If you are a current or former activated National Guard or Reserve member, you'll need a copy of your discharge or separation papers DD214.[NEWLINE]user: I'm not in the National Guard, so what other information will I need?"}
{"id": "superseg_train_1358", "dialogue": "user: Hello I need information about Veterans Burial, I want to know what happens if I do not qualify for Burial Benefits[NEWLINE]agent: If that is your case, we will send you a denial decision letter explaining the reasons or the basis for our denial. We will also send you a form called Your Rights to Seek Additional Review of our VA Form 20 - 0998 decision along with your denial letter. This form explains your rights to appeal or request another review, and how to present more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes, could you please inform me[NEWLINE]agent: good all Depends on the option you use to request a review or appeal. Each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks for the info, and if i qualify for this benefit what should i expect from the folder they send me?[NEWLINE]agent: Your folder will include: s\u00a0\u00a0 A letter informing you if you can be buried in a VA national cemetery. This is called your pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, personal circumstances and laws can change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: where can i update my information?[NEWLINE]agent: You can update your information at any time. Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. to help her in whatever she needs[NEWLINE][BOUNDARY][NEWLINE]user: What must my family members do to request my burial at the time of need?[NEWLINE]agent: At the time of need, the person organizing your burial should call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial. They will need your pre-need eligibility determination letter at that time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?"}
{"id": "superseg_train_1359", "dialogue": "user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial letter telling the reasons for the denial and we will send you a from called Your Rights to Seek Further Review of Our Decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the time frame you have to appeal the decision?[NEWLINE]user: No, I am not sure how much time I have to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your family will be able to apply for burial in a VA national cemetery?[NEWLINE]user: Yes, I know they will be able to apply for me to have a burial in a VA national cemetery.[NEWLINE]agent: then you know the laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my information?[NEWLINE]agent: Yes, you can update your information at any time by calling our toll-free hotline at 877-222-8387 and we are open Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out what happens after I apply for determination for burial in a VA national cemetery?[NEWLINE]agent: Yes, you can find out what happens after you apply for a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Can I learn more about appeals and reviews of VA claims?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to find out more about planning a burial for a family member?"}
{"id": "superseg_train_1360", "dialogue": "user: What do I need to know After requesting an eligibility determination?[NEWLINE]agent: it is important that you find out what happens after requesting a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I get more information about appeals?[NEWLINE]agent: Learn more about VA claims appeals and reviews See more information about claims and review processes[NEWLINE][BOUNDARY][NEWLINE]user: if I happen to die, will my family have to pay for my funeral?[NEWLINE]agent: do not[NEWLINE]agent: do you qualify for burial in a VA national cemetery?[NEWLINE]user: Yes[NEWLINE]agent: ] If you qualify for burial in a VA national cemetery, you will receive burial benefits at no cost to your family.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes Laws and personal circumstances may change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?[NEWLINE]agent: Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.[NEWLINE]agent: do you want to make this request?"}
{"id": "superseg_train_1361", "dialogue": "user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling you the reason for our denial and also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal a decision or a request for another review?[NEWLINE]user: Yes, I have know how much time I have.[NEWLINE]agent: Then you know it depends on which option you use to request a review or to appeal and each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some number I can call to as for information?[NEWLINE]agent: Sure, it is 877-222-8387 and you can call Monday through Friday from 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for my family member or authorized representative to apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes, it just depends on laws and personal circumstances that change and then we will make a decision of whether you qualify for burial at time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What way can I update my information?[NEWLINE]agent: You can actually update your information at any time by calling our toll-free hotline at 877-222-8387, Monday throught Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a set time it takes the VA to make a decision?"}
{"id": "superseg_train_1362", "dialogue": "user: Good evening. I have to organize a burial, but I fear that I won't qualify for burial benefits. What will happen if I get rejected?[NEWLINE]agent: I'll gladly explain. We'll send you a denial decision letter explaining the reasons or basis of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering how much time you have to appeal the decision or request another review?[NEWLINE]user: No, I am familiar with the deadlines.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your family member or authorized representative can still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]user: Yes, can they?[NEWLINE]agent: Of course. Laws and personal circumstances may change earlier eligibility decisions.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I update my information?[NEWLINE]agent: You can update your information at any time. Call our toll-free hotline at 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about appeals?[NEWLINE]agent: You can learn more about appeals and reviews of VA claims on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have information about burials on your page?[NEWLINE]agent: Yes, you can also learn more about planning a burial for a family member.[NEWLINE][BOUNDARY][NEWLINE]user: And when will you decide if I qualify for a burial?"}
{"id": "superseg_train_1363", "dialogue": "user: How will I know if I do not qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling why you were denied burial benefits and we will also send you a form called Your Rights to seek Further Review of Our Decision VA Form 20-0998 which explains your rights to appeal.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal?[NEWLINE]user: Yes, I know how much time I have to appeal.[NEWLINE]agent: It just depends on which option you use to request a review or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I change my mind and really don't want to be buried in a VA national cemetery?[NEWLINE]agent: Your family will be able to make arrangements for your burial in a private cemetery even if we have all ready sent you a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when my family member requests a burial for me?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE]user: What will they need at the time of need burial?[NEWLINE]agent: We will keep a copy of your pre-need application, decision letter, and supporting documents in our system.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member still apply for my burial in a VA national cemetery at the time of need?"}
{"id": "superseg_train_1364", "dialogue": "user: If you did not qualify for burial benefits[NEWLINE]agent: We ll send you a denial decision letter explaining the reasons or basis of our denial.s   [66] We ll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20 - 0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes[NEWLINE]agent:  It depends on which option you use to request a review or to appeal. Each option has a different time requirement[NEWLINE][BOUNDARY][NEWLINE]user: If you qualify for funeral benefits what should the folder have?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: How to update my information[NEWLINE]agent:  You can update your information at any time. Call our toll - free hotline at 877 - 222 - 8387.s   [85] We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member or authorized representative still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes. Laws and personal circumstances may change earlier eligibility decisions. We ll make the final decision of whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don t want to be buried in a VA national cemetery?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY][NEWLINE]user: How much time do I have to appeal the decision or request another review?"}
{"id": "superseg_train_1365", "dialogue": "user: Can i know what happens if i don't qualify for burial benefits?[NEWLINE]agent: We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal the decision or request another review?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.[NEWLINE][BOUNDARY][NEWLINE]user: How can I update my information?[NEWLINE]agent: You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: How can I do the request?[NEWLINE]agent: You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.[NEWLINE][BOUNDARY][NEWLINE]user: How much you have to wait until VA make a decision?[NEWLINE]agent: It depends on: The number of applications we re reviewing and how much information you provided in your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my info?"}
{"id": "superseg_train_1366", "dialogue": "user: Hi, have a nice day. I'm looking for information related to how to help a veteran to return to his life at home. I don't have any experience on this, so I was wondering if you could help me. Please?[NEWLINE]agent: No problem. We can bring you the help you may need in this case.[NEWLINE]agent: How are you related to this veteran? Are you part of his family?[NEWLINE]user: I'm not part of his family but I still want to help him as much as I can, but I want to do it the best way possible.[NEWLINE]user: Is there any site with information about this type of cases?[NEWLINE]agent: Yes, there is. You can visit the coaching into care website, were you can find information related of how to help the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's just great. Which kind of help do you bring?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?"}
{"id": "superseg_train_1367", "dialogue": "user: Hello, I would like information on what measures are being taken for the prevention of suicide of veterans.[NEWLINE]agent: Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?[NEWLINE]user: no it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: Where can a veteran who is in that situation go?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1. e Start a confidential Veterans chat you can do it any time of the day or night[NEWLINE][BOUNDARY][NEWLINE]user: Where can a Veteran turn to for continued assistance?[NEWLINE]agent: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.\u00a0\u00a0 Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]user: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.\u00a0\u00a0 Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE]agent: Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone.[NEWLINE][BOUNDARY][NEWLINE]user: I want to help a veteran adjust to life at home, but I don't know how. Can I get support?"}
{"id": "superseg_train_1368", "dialogue": "user: Hi. I Hope you could help me. I'm looking for information related to to prevent the suicide of a veteran.[NEWLINE]agent: Are you a veteran and you thinking about hurting yourself or know any veteran who is considering this?[NEWLINE]user: Not me, but I know a veteran who is considering this, and is worrying me.[NEWLINE][BOUNDARY][NEWLINE]user: It's is possible to talk with someone about this?[NEWLINE]agent: Yes, it is. You can call to the veterans crisis line.[NEWLINE]user: And I can call at anytime I need it?[NEWLINE]agent: Yes, you can. That's a confidential line, were many of them are veterans themselves, this service is private, free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: And if I need more information where can I go?[NEWLINE]agent: You can visit our website, and check the suicide prevention section.[NEWLINE][BOUNDARY][NEWLINE]user: Those are all the options?[NEWLINE]agent: Not really. You can also call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Veterans have any benefit service related to suicide prevention?"}
{"id": "superseg_train_1369", "dialogue": "user: Hi. My son is a veteran who just returned home to us, and he seems to be having trouble with adjusting to life at home again. I don't really know what to do to help him but I want to help him.[NEWLINE]agent: We can absolutely help to get you the support that you and your son need. Did you have any particular questions or needs that you would like to address?[NEWLINE]agent: It is your son who has veteran status, is that correct?[NEWLINE]user: Yes, it's my son.[NEWLINE]agent: You can take advantage of our Coaching Into Care program. You can call toll-free and talk to licensed psychologists and social workers to help you and your son on your journey.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: How would I talk to someone in the Coaching Into Care program?[NEWLINE]agent: To reach a coach, you can call 888-823-7458, Monday through Friday from 8 a.m. to 8 p.m. ET.[NEWLINE]user: Is there anywhere else I can go to read more information on my own?[NEWLINE]agent: Yes, we also have the Coaching Into Care website that has information, tips, and resources for Veterans and their family members.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have concerns that my son may attempt suicide again? Is there anyone I could talk to about that?"}
{"id": "superseg_train_1370", "dialogue": "user: I need help from someone[NEWLINE]agent: Are you\u00a0a Veteran in a mental health crisis and thinking about hurting yourself or do you know a Veteran who is considering hurting him or herself?[NEWLINE]user: It is me[NEWLINE]agent: Okay, you are not alone and we can get you help[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number I can call if I'm hearing disabled?[NEWLINE]agent: You can call TTY: 800-799-4889[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information I can read online for someone that just came home from the service?[NEWLINE]agent: You can visit the Coaching Into Care website[NEWLINE][BOUNDARY][NEWLINE]user: if I call in or walk in who can I talk to?[NEWLINE]agent: You can talk to our Veterans Crisis Line responders.  Many of them are Veterans and they can provide free confidential help 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a program that will provide help as I need it?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want ongoing support from VA to get your life back on track?[NEWLINE]user: yes"}
{"id": "superseg_train_1371", "dialogue": "user: I need help for a depressed vet[NEWLINE]agent: Do you know a Veteran who is considering suicide?[NEWLINE]user: no, not that I know of but they are depressed and need help[NEWLINE][BOUNDARY][NEWLINE]user: Do you have help for someone who is back home and not doing well?[NEWLINE]agent: Yes we do, if you are a family member or friend of a Veteran who is having trouble adjusting to life at home, we can help. Our national Coaching Into Care program, our licensed psychologists and social workers will talk with you by phone, free of charge, to help you find your way around the VA system and figure out the best way to help the Veteran you care about[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to talk to a kid about suicide?[NEWLINE]agent: Yes, we can give you tips for talking to children of different ages about suicide. We have info to talk to preschoolers, school-age children, and others[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the signs that someone who is depressed might be thinking of doing something to hurt themselves?[NEWLINE]agent: Many Veterans don\u2019t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness.  They might also seem sad, depressed, or agitated most of the time.[NEWLINE]user: and acting differently is a sign that something might be up?[NEWLINE]agent: Yes, they may change the way the act. They might start to do poorly in work or school and they might act violently or take risks[NEWLINE][BOUNDARY][NEWLINE]user: is there any place that I can go online to read more on this?"}
{"id": "superseg_train_1372", "dialogue": "user: Hello, I came here to learn about suicide prevention for veterans.[NEWLINE]agent: Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?[NEWLINE]user: No, thankfully not. I'm just here to learn about this service, should I need it at some point.[NEWLINE]user: Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.[NEWLINE]agent: You're not alone, and you can get help.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?[NEWLINE]agent: Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.[NEWLINE]user: What signs? What should I watch out for?[NEWLINE]agent: Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.[NEWLINE]agent: Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.[NEWLINE]user: So this service is mainly for those living with me?"}
{"id": "superseg_train_1373", "dialogue": "user: hello i would like to know about suicide prevention in veterans[NEWLINE]agent: Are you a veteran in a mental health crisis?[NEWLINE]user: Yes[NEWLINE]agent: You are not alone, and you can get help. we can help you?[NEWLINE][BOUNDARY][NEWLINE]user: Yes i'm worried about one[NEWLINE]agent: Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.[NEWLINE]user: How do I talk to someone now?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1.  Start a confidential Veterans chat.[NEWLINE]user: And how do I do in the case of hearing loss?[NEWLINE]agent: If you have a hearing loss, call TTY: 800 - 799 - 4889.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell my child about a suicide attempt in the family?[NEWLINE]agent: Get tips for talking to children of different ages about suicide:   Preschool children   School-age children[NEWLINE][BOUNDARY][NEWLINE]user: Also I want to help a veteran adjust to life at home, but I don't know how. Can I get support?"}
{"id": "superseg_train_1374", "dialogue": "user: can you give me details of Fiduciary claims[NEWLINE]agent: Do you have a scheduled date?[NEWLINE]user: yes[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: what are the decision review options[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how to add new and relevant evidence[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: You want to request a new look from a superior reviewer[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know the details of Appeal before a veterans law judge[NEWLINE]user: yes[NEWLINE]agent: Download VA Form 10182  Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to request a Board Appeal?[NEWLINE]user: yes"}
{"id": "superseg_train_1375", "dialogue": "user: I want to know what my options are for getting a review on a claim[NEWLINE]agent: Do you have new and relevant evidence to add to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to ask for\u00a0a senior reviewer to take another look at your claim?[NEWLINE]user: yes I do[NEWLINE]agent: okay, you need to download VA Form 20 - 0996 : Higher-Level Review[NEWLINE]user: can you tell me a bit about the higher level review?[NEWLINE]agent: A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to appeal to a veterans judge?[NEWLINE]agent: Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I disagree with the Board's decision?[NEWLINE]agent: Would you have new and relevant evidence that supports your case?[NEWLINE]user: yes, I think I will have a few things"}
{"id": "superseg_train_1376", "dialogue": "user: Hi there. I want to know if you could help me with a fiduciary claim I got?[NEWLINE]agent: No problem. Do you have the date of when you made your request?[NEWLINE]user: I'm not very sure of the date, sorry.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to make my request be reviewed by someone else, as a second opinion?[NEWLINE]agent: For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do it. Can I do a supplemental claim too?[NEWLINE]agent: In this case, for fiduciary claims, is not available the supplemental claim option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., but one way or another I ca ask for a new look on my actual application, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE]user: Great. And what happens hen I choose a higher-level review?[NEWLINE]agent: With that option you are asking for another review of the same evidence.[NEWLINE]user: That sounds good. Now, this will help my case?"}
{"id": "superseg_train_1377", "dialogue": "user: Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?[NEWLINE]agent: No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?[NEWLINE]user: No, I don't. I got all the information I had.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you hear about the option of request a new look from a senior reviewer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to appeal to a veterans law judge?[NEWLINE]user: That sounds like too much. I don't think that would be the right option.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., let say I take one of those options, which would be the next step then?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE]user: There will be any kind of appointment?[NEWLINE]agent: If the VA schedules exams for you, be sure not to miss them. That's very important.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I got more question later?"}
{"id": "superseg_train_1378", "dialogue": "user: Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?[NEWLINE]agent: I guess you filed a review request already. Is that request dated under a year?[NEWLINE]user: That's right. Lees than a year from the date i filed that.[NEWLINE]agent: Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.[NEWLINE][BOUNDARY][NEWLINE]user: Huh, i didn't knew that, I just filed the thing as soon as i could. Anyway, i already filed my request so, what's next?[NEWLINE]agent: That was a very wise decision, even if it was by mere luck in that moment. Regarding what comes next of your review request, well, in first instance, you don't have to do nothing, just to way Veterans Affairs contact you, if needed.[NEWLINE]agent: Have Veterans Affairs scheduled you for any exams?[NEWLINE]user: Yeah, in fact they have me scheduled for some test soon.[NEWLINE]agent: Excellent. It's pretty obvious, but be sure to not miss those exams.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i know many of these request are rejected by you. Do i have any other tool to get a review of my claim?[NEWLINE]agent: In fact, you have. You can request a Board Appeal after an initial claim after a higher level review decision. About this, you should now that you can't do this in a row manner.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i think i understand, but i must say that's a little restrictive. Anyway, lets say after all this, i still doesn't like your board decision. Can i do something about it?[NEWLINE]agent: You can, but i must tell you that would imply to bring new and significant evidence for the case. Do you think you could do that, given the situation?[NEWLINE]user: Yes, i have confidence that i can do that,"}
{"id": "superseg_train_1379", "dialogue": "user: you can tell me what happens after I request a review on a fiduciary claim[NEWLINE]agent: Okay, we can help you find out what happens after you request a decision review[NEWLINE]agent: Has the VA scheduled an exam for you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the supplemental claim?[NEWLINE]agent: You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case[NEWLINE][BOUNDARY][NEWLINE]user: do you have info on getting a review from a senior reviewer?[NEWLINE]agent:  A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE]user: is that the higher level review I heard about or is that different?[NEWLINE]agent: Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more help as I go through this process?"}
{"id": "superseg_train_1380", "dialogue": "user: What are fiduciary claims?[NEWLINE]agent: Did you mark you calendar for one year to request a decision review?[NEWLINE]user: No, I did not know I needed to have it filed within a year.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a new fiduciary claim?[NEWLINE]agent: The only way to file a new claim is if you have new evidence.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get answers to more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a form to download to ask for a new look from a senior reviewer?[NEWLINE]agent: Yes, you can download VA Form 20-0996-Higher Level Review pdf.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the VA schedules an exam for me?[NEWLINE]agent: It is very important that you do not miss the exams the VA sets up for you.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I disagree with the board decision and have new relevant evidence?"}
{"id": "superseg_train_1381", "dialogue": "user: I need help with asking for a review on a fiduciary claim[NEWLINE]agent: Do you want to add new and relevant evidence to your claim?[NEWLINE]user: yeah in a supplemental claim[NEWLINE]agent: The Supplemental Claim option isn\u2019t available for fiduciary claims. You can file a new claim if you have new evidence.[NEWLINE]user: can you help me with what options I have?[NEWLINE]agent: Yes, we can help you with the options available[NEWLINE][BOUNDARY][NEWLINE]user: do you have the forms for a higher level review?[NEWLINE]agent: Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)[NEWLINE][BOUNDARY][NEWLINE]user: also can you give me the form for a veterans law judge appeal?[NEWLINE]agent: You will need to download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: can I see where the process is once I have asked for one of the reviews?[NEWLINE]agent: Yes, you will have the opportunity to track the status of your appeal[NEWLINE][BOUNDARY][NEWLINE]user: can I still add the new evidence I have after a decision that doesn't go my way?"}
{"id": "superseg_train_1382", "dialogue": "user: How do I request a Higher-Level Review?[NEWLINE]agent: Do you want to know the details of requesting a Higher Level Review?[NEWLINE]user: yes[NEWLINE]agent:  fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996. Download VA Form 20 - 0996 PDF[NEWLINE][BOUNDARY][NEWLINE]user: what are loan guarantees[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: how insurance is applied"}
{"id": "superseg_train_1383", "dialogue": "user: Can you explain to me how to request a higher-level review?[NEWLINE]agent: Do you need to request a higher-level review?[NEWLINE]user: Yes, I need a higher-level review.[NEWLINE]agent: You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want an informal conference with a senior reviewer?[NEWLINE]agent: They will call the phone number that you have given them from the Higher-Level Review form to schedule a time to discuss your case with you.[NEWLINE]user: What if I don't answer?[NEWLINE]agent: Then a voice mail for be left.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I request a high level review?[NEWLINE]agent: You are allowed to request a Higher-Level Review of an initial claim or Supplemental Claim decision and is not available after a Higher-Level Review or Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit the insurance form?[NEWLINE]agent: You would need to refer to your decision for the instructions about submitting the form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I need help?"}
{"id": "superseg_train_1384", "dialogue": "user: I have requested a call with a senior reviewer. What should I expect?[NEWLINE]agent: Did you request an informal conference?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: If they call, and you are not home, can they leave a message?[NEWLINE]user: Yes, a machine will pick up.[NEWLINE]agent: Ok, good. They will leave you a voice mail.[NEWLINE]user: What can I talk about during the call with the senior reviewer?[NEWLINE]agent: You should chat about why you think the decision should be changed.[NEWLINE]user: What phone number will they call?[NEWLINE]agent: They will call the number you provide at a time that works for you.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision, what can I do?"}
{"id": "superseg_train_1385", "dialogue": "user: Hello there, I'm here because of a higher level review.[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, I don't want to request one.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you scheduled an informal conference?[NEWLINE]user: No, I haven't.[NEWLINE]user: What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?[NEWLINE]agent: Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.[NEWLINE]user: Can I select multiple benefit types?[NEWLINE]agent: You can't select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's too bad. Well, what can you tell me about the national cemetery administration?"}
{"id": "superseg_train_1386", "dialogue": "user: Hi there. I have problems with a review of my claim, What can I do now?[NEWLINE]agent: Do you know how to make a higher-level request?[NEWLINE]user: No, I don't know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which forms use?[NEWLINE]user: No, I don't know. I need more information about it.[NEWLINE][BOUNDARY][NEWLINE]user: I have a list of issues appointed to help into my request there is any way to show them?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE]user: What happens if I got new or more evidence?[NEWLINE]agent: If you got new information, you can select for another review option.[NEWLINE][BOUNDARY][NEWLINE]user: I'll be able to select the benefits I would like to during the review?"}
{"id": "superseg_train_1387", "dialogue": "user: I requested a decision review and I need to know what to expect now.[NEWLINE]agent: If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.[NEWLINE]agent: Please be aware that the VA might schedule more exams for you.[NEWLINE]user: They haven't asked me to have any more exams yet.[NEWLINE][BOUNDARY][NEWLINE]user: When will I find out the results of my request?[NEWLINE]agent: Once the VA processes your request, a reviewer will call you within 2-4 weeks.[NEWLINE]user: Is there anyone I can talk to so I can tell them why they should review my decision and change it?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?"}
{"id": "superseg_train_1388", "dialogue": "user: I want to appeal a VA decision and need guidance[NEWLINE]agent: Would you like to know if you can request a Higher-Level Review?[NEWLINE]user: yes[NEWLINE]agent: You can request a Higher-Level Review of an initial claim or Supplemental Claim decision.[NEWLINE]user: can I get a higher level review of another higher level review?[NEWLINE]agent: No, this option isn\u2019t available after a previous Higher-Level Review[NEWLINE][BOUNDARY][NEWLINE]user: can I select a combo of benefits?[NEWLINE]agent: You can not select multiple benefit types[NEWLINE]user: so I just pick what?[NEWLINE]agent: The most common benefit type is compensation, you can check your VA decision for more help on this[NEWLINE][BOUNDARY][NEWLINE]user: does this review allow me to send evidence?"}
{"id": "superseg_train_1389", "dialogue": "user: Can you tell me how to request a higher level review, please?[NEWLINE]agent: Do you wish to request a higher level review?[NEWLINE]user: Yes, that is pretty much what I just said.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you schedule an informal conference, select times and list a phone number in Part II of the form?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: But I do have new evidence that could pretty much change the outcome of the decision. What should I do with it?[NEWLINE]agent: If you have evidence to submit, please select another review option.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I can do that. Can I also talk to the reviewer on the phone? Maybe we can come to an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: So I can request a higher level review, right?"}
{"id": "superseg_train_1390", "dialogue": "user: I need some help with special claims.[NEWLINE]agent: Ok, I have a question. Do you have a disability that isn't listed on the site and is related to military service?[NEWLINE]user: Yes, this is the case.[NEWLINE]agent: If that is the case, than you may still be able to get disability compensation or other benefits.[NEWLINE]user: What if I am a Veteran with a disability that was made worse by active duty?[NEWLINE]agent: You may be able to get special compensation in some cases.[NEWLINE]user: Can I get money to help buy a specially equipped car?[NEWLINE]agent: Yes, you may be able to.[NEWLINE]user: What about if I suffered a disability trying to get a job?[NEWLINE]agent: That may be possible, yes.[NEWLINE]user: I have heard that being exposed to certain chemicals while serving in some places could cause birth defects. Might that be covered?"}
{"id": "superseg_train_1391", "dialogue": "user: Are there special claims that can be file through VA?[NEWLINE]agent: Do you happen to have a disability that was not listed on the site as being linked to military service?[NEWLINE]user: Yes, my disability is not on the list on the site as being linked to military service.[NEWLINE]agent: This does not mean you cannot get disability compensation payments or other benefits.[NEWLINE]user: If I am a Veteran with a disability you concluded is the result of an illness or injury caused by my service can I get compensated?[NEWLINE]agent: Yes, you might be able to get special compensation to help with disabilities.[NEWLINE]user: Can I get increased disability payments if I am unable to work because of my years in the service.[NEWLINE]agent: Yes, it is called Individual Unemployability if you can't work because of your service-connected disability and you might be able to get increased payments because of it.[NEWLINE]user: Can I get money if I cannot drive myself and need a special equipped vehicle?[NEWLINE]agent: Yes, you could get an automobile allowance and adaptive equipment if your service-connected disability prevents you from driving.[NEWLINE]user: Can I get payments for my time spent in a VA hospital for a service connected disability?"}
{"id": "superseg_train_1392", "dialogue": "user: Am I able to apply for special claims?[NEWLINE]agent: Do you have a disability that isn't listed on this site as being linked to military service?[NEWLINE]user: No, I have a disability that is listed.[NEWLINE]agent: Are you a Veteran with a disability we've concluded is the result of an illness or injury caused or made worse by your active - duty service called a service - connected disability?[NEWLINE]user: No, it hasn't been officially verified yet by anyone.[NEWLINE]user: Do you provide temporary disability payments or benefits?[NEWLINE]agent: Yes, if you've recovered from surgery or an immobilizing disability that's left you unable to move, you may qualify for temporary disability benefits.[NEWLINE]user: Are the payments only temporary?[NEWLINE]agent: Correct, the payments are temporary.[NEWLINE]user: If my service-connected disability prevents from driving, can I get money to help get special equipment for my vehicle?[NEWLINE]agent: Yes, you may qualify to get money to help buy a specially equipped vehicle.[NEWLINE]user: Is my child eligible for any benefits?"}
{"id": "superseg_train_1393", "dialogue": "user: Hi there, I'm wondering if there are any special claims attached to Veteran Affairs, if I don't qualify for benefits as listed?[NEWLINE]agent: Are you in a situation whereby you have a disability that is not listed on the website but is linked to military service?[NEWLINE]user: Yes, I have a disability but it's not listed on the website and I'm wondering if I could qualify for benefits because of it[NEWLINE]agent: If your disability is not listed on the website, there is still a chance that you may be able to qualify for benefits or disability compensation payments[NEWLINE]user: What are the benefit qualifying criteria relating to a disability of a veteran but that is not listed on the website?[NEWLINE]agent: There is special compensation available to help with disabilities of veterans that are classed as special claims, under the title of special claims on the website[NEWLINE]user: Is it possible that a child of military personnel that was subjected to specific chemicals while on active duty can qualify for disability benefits if they have been affected by this exposure?[NEWLINE]agent: If you were on active duty in Vietnam, Thailand or the Korean Demilitarized Zone and you were exposed to specific chemicals during this time, and if as a result your child has spina bifida or other birth defects, then your child may be eligible for disability benefits[NEWLINE]user: Is there any allowance available for automobiles if I received a disability while in active service?[NEWLINE]agent: If your disability is related to your service in the military, and if this disability prevents you from driving, there is an automobile allowance and adaptive equipment allowance available. You can find more information on this on the website, and will also find out whether you can avail of funding to help buy a specially equipped vehicle or even adapt your existing vehicle[NEWLINE]user: Is there any information available to me regarding being unemployable due to a service related disability?"}
{"id": "superseg_train_1394", "dialogue": "user: I wanted to know about disability special claims[NEWLINE]agent: Do you have a disability claim that isn't linked to military service?[NEWLINE]user: no[NEWLINE]agent: Are you a Veteran with a disability we\u2019ve concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no I wanted help on something else[NEWLINE]user: can I get help for clothing that I tore so I could wear over my new leg?[NEWLINE]agent: Yes, if your clothing has been damaged by your prosthetic we can help you find out if you can get money to help buy new clothes.[NEWLINE]user: I also wanted to know about title 38 usc 1151, if you can?[NEWLINE]agent: VA title 38 u.s.c. 1151 claims will give you disability compensation if you suffered an added disability while getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job[NEWLINE]user: can you help me with that?"}
{"id": "superseg_train_1395", "dialogue": "user: I'm looking for information on Special Claims[NEWLINE]agent: Are you a Veteran with a disability that isn't linked to military service?[NEWLINE]user: I don't think so[NEWLINE]agent: are you a Veteran with a disability that we have concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no[NEWLINE]user: can I ask about the car allowance for alterations?[NEWLINE]agent: VA Automobile allowance and adaptive equipment will give you money to help buy a specially equipped vehicle or make needed changes to your existing vehicle if\u00a0your service-connected disability prevents you from driving[NEWLINE]user: What kinds of disabilities can we get help for? can we get dental care?[NEWLINE]agent: Yes, you may be able to get special compensation for dental care if you are a Veteran[NEWLINE]user: You can also get help replacing any clothing damaged when you altered it for your disability, right?"}
{"id": "superseg_train_1396", "dialogue": "user: trying to get special claims benefits[NEWLINE]agent: Do you have a disability that we haven't listed as being linked to military service?[NEWLINE]user: yes[NEWLINE]agent: You may still be able to get disability compensation payments or other benefits[NEWLINE]user: can I get benefits for a birth defect caused by agent orange?[NEWLINE]agent: Yes, if you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone and your child has birth defects, your child may be eligible for disability benefits.[NEWLINE]user: can you tell me more about the automobile benefit for alterations to a disabled persons car?[NEWLINE]agent: Yes, I can tell you more. If a service-connected disability prevents you from driving, you may get money to help buy a specially equipped vehicle or make needed changes to your existing vehicle.[NEWLINE]user: So what do I get if an injury made me disabled?[NEWLINE]agent: You may be able to get special compensation to help you out[NEWLINE]user: is there dental help too?"}
{"id": "superseg_train_1397", "dialogue": "user: What comes under the title of special claims when dealing with Veteran Affairs[NEWLINE]agent: Do you suffer from a disability that is related to military service that is not listed on this website?[NEWLINE]user: I don't personally, no[NEWLINE]agent: Are you a veteran that suffered a disability while in active service with the military or a disability that has been worsened by your active duty?[NEWLINE]user: Yes, I fall into this category[NEWLINE]agent: In this case, you may be able to qualify for special compensation to help with your disability[NEWLINE]user: Is there any allowance for driving or driving equipment that is available under the VA special claims?[NEWLINE]agent: Yes there is, if your service-connected disability prevents you from driving, you may be able to apply for money to purchase a specially equipped vehicle or make special adaptations to your existing vehicle[NEWLINE]user: Is there any allowance available to the children of military personnel that were exposed to harmful chemicals during active duty?[NEWLINE]agent: Any personnel that were exposed to harmful chemicals while serving in Vietnam, Thailand or the Korean Demilitarized Zone and if those personnel have children that show signs of birth defects like spina bifida, then the child may qualify for disability benefits[NEWLINE]user: What happens if I have a disability that is not listed on the VA website but was caused during military service?"}
{"id": "superseg_train_1398", "dialogue": "user: I need some information about making a VA affairs special claim.[NEWLINE]agent: Do you have a disability that is not currently listed on the site as being linked to military service?[NEWLINE]user: No, I do not.[NEWLINE]agent: Has your disability been proven to have been the result of an illness or injury caused by your active duty service?[NEWLINE]user: No, but my husband does.[NEWLINE]user: My husband is recovering from surgery that has immobilized him. Is he eligible for benefits?[NEWLINE]agent: In your husband's case, he may qualify for temporary disability payments.[NEWLINE]user: What about for the time he has spent in the hospital?[NEWLINE]agent: If your husband has spent time in a VA or VA-approved hospital, he may be eligible for benefits like disability payments.[NEWLINE]user: He has only been out of the service for a year and due to his disability, we need immediate financial help. Is there any way we can get benefits faster?"}
{"id": "superseg_train_1399", "dialogue": "user: Hello there, What are the health benefits of VA?[NEWLINE]agent: Are you a Veteran?[NEWLINE]user: No, I'm not. My son is.[NEWLINE][BOUNDARY][NEWLINE]user: What care and services does VA health care cover?[NEWLINE]agent: Each Veteran s medical benefits package is unique.[NEWLINE][BOUNDARY][NEWLINE]user: Is a VA community provider who fill prescriptions?[NEWLINE]agent: No. But, You must be enrolled in VA health care.[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Dou you have an assigned VA primary care provider?[NEWLINE]user: No, I don't."}
{"id": "superseg_train_1400", "dialogue": "user: What do I need to know about VA health benefits?[NEWLINE]agent: Do you know what benefits are given if you qualify for VA healthcare?[NEWLINE]user: Yes, I know the benefits.[NEWLINE]agent: Then you do know that you will receive coverage for services you need help to get and stay healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to fill a prescription by a non-VA community provider?[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: Yes, I am enrolled in VA healthcare.[NEWLINE]agent: Are you assigned a VA primary care provider?[NEWLINE]user: Yes, my primary care provider is VA assigned.[NEWLINE]agent: Have you given your VA provider your medical records from you non-VA provider?[NEWLINE]user: Yes, I have provided my non-VA provider records to my VA provider.[NEWLINE]agent: Does your VA provider agree with your prescription?[NEWLINE]user: Yes, my prescriptions are in agreement with the VA provider."}
{"id": "superseg_train_1401", "dialogue": "user: Hello, What does my medical benefits package cover?[NEWLINE]agent: we are specialized in cover preventive care services[NEWLINE]user: What are the requirements to use these services?[NEWLINE]agent: you'll need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: May I verify the criteria for determining if you are eligible for the disability benefits?[NEWLINE]agent: May I verify the criteria for determining if you are eligible for the disability benefits?[NEWLINE]user: Yes, please.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you given your VA provider your medical records from your non - VA provider?[NEWLINE]user: yes, of course.[NEWLINE]agent: Does your VA provider agree with the prescription?[NEWLINE]user: Yes, It is"}
{"id": "superseg_train_1402", "dialogue": "user: What do i need to know about VA health benefits?[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I qualify for VA healthcare.[NEWLINE]agent: Since you qualify for VA health care then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to fill a non-VA community provider prescription?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: No, I do not have a primary care provider assigned from the VA[NEWLINE]agent: Then you cannot have a non-VA community provider prescription filled at this time.[NEWLINE]user: How can I get this non-VA community provider prescription filled then?[NEWLINE]agent: You can get the non-VA community provider prescription filled if you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?"}
{"id": "superseg_train_1403", "dialogue": "user: What more can I learn about my medical benefits package?[NEWLINE]agent: The information you need to know is that we cover preventive care services like health exams and health education including nutrition education.[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: No, i am not enrolled in VA healthcare.[NEWLINE]agent: Do you need us to consider covering non-VA emergency care for a non-service-connected condition?[NEWLINE]user: No, I do not need you to cover a non-VA emergency.[NEWLINE]user: Are there non-medical services I can get help with?[NEWLINE]agent: Yes, you may be able to get help with non-medical services such as beneficiary travel benefits or caregiver support help for the person who cares for you.[NEWLINE]user: What can i get help with as a veteran?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE]user: What must be true for my non-VA prescription to get filled?[NEWLINE]agent: Are you enrolled in VA health care right now?[NEWLINE]user: No, I am not enrolled right now."}
{"id": "superseg_train_1404", "dialogue": "user: I need to learn about VA health benefits.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, i qualify for the VA health benefits.[NEWLINE]agent: Then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for me to fill a non-Va community provider?[NEWLINE]agent: Are you enrolled in VA health care at this time?[NEWLINE]user: No, I did not qualify for VA health benefits.[NEWLINE]agent: Then we cannot fill your prescription from a non-VA community provider at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am signed up for the VA health care program, what things am I able to do online?[NEWLINE]agent: You can manage your VA health care benefits online.[NEWLINE]user: How can I call you and what times?[NEWLINE]agent: You can dial 877-222-8387 Monday through Friday, 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to be enrolled in VA healthcare to use services?"}
{"id": "superseg_train_1405", "dialogue": "user: I would like to know if you have information about the VA medical benefits package[NEWLINE]agent: Of course, among the benefits we have:\u00a0 We cover preventive care services, such as: Health screenings, including gender-specific screenings\u00a0 Health education, including nutrition education[NEWLINE]user: What do I have to do to use these services?[NEWLINE]agent: To use these services, you must be enrolled in VA health care, and you must have received care from us in the past 24 months.[NEWLINE]user: What other requirements should I meet?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: \u00bfEst\u00e1 inscrito en VA Health Care?[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: Yes I am[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: do not"}
{"id": "superseg_train_1406", "dialogue": "user: I would like to know more about VA health benefits[NEWLINE]agent: you need to be eligible for VA health care[NEWLINE]user: how do I know if I qualify?[NEWLINE]agent: [2] If you qualify for VA health care, [3] you ll receive coverage for the services you need to help you get and stay healthy.s   [4] Learn more about your health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What care and services does VA health care cover?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE][BOUNDARY][NEWLINE]user: tell me more about the medical benefits package[NEWLINE]agent: [30] We cover preventive care services, like :s   [31] Health exams including gender - specific examss   [32] Health education including nutrition educations[NEWLINE]user: What requirements must I meet so that you fill prescriptions by a non - VA community provider?[NEWLINE]agent: are  you enrolled in VA health care?[NEWLINE]user: no"}
{"id": "superseg_train_1407", "dialogue": "user: Hi.How can I apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here, I will tell you all the requirements to apply for VA Voc Rehab and Employment.[NEWLINE][BOUNDARY][NEWLINE]user: Ok.What if I m a service member who hasn't yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. Instead, please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE]user: So, what are the requirements to apply?[NEWLINE]agent: Are you going through the Physical Evaluation Board process?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20% or more?[NEWLINE]user: Yes, I am expecting a VA memorandum rating.[NEWLINE]agent: Excellent. You are eligible for VR&E benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: And, What happens after I apply?[NEWLINE]agent: Do you want to know the procedure after applying?"}
{"id": "superseg_train_1408", "dialogue": "user: Can you tell me about applying for VA Voc Rehab adn Employment?[NEWLINE]agent: I can help you find out about VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to apply even though I already have a VA disability rating?[NEWLINE]agent: Yes, you can sign into your eBenefits account.[NEWLINE][BOUNDARY][NEWLINE]user: What happens once an entitlement decision has been made?[NEWLINE]agent: You and your counselor will work together to develop a plan for rehabilitation which will outline rehabilitation and other services that VR&E will provide to you.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after VRC creates my rehabilitation plan?[NEWLINE]agent: Your VRC will help put your plan into action with you and the will provide ongoing counseling and help get tutorial assistance, job training, work-readiness support, and the medical referrals you will need.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: A meeting will be scheduled for you with a VRC to find out if you have an employment handicap and if you are eligible VR&E benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true if I am eligible for VR&E benefits?[NEWLINE]agent: Are you going through the Physcial Evaluation Board Process?[NEWLINE]user: Yes, I am going through the Physical Evaluatoin Process."}
{"id": "superseg_train_1409", "dialogue": "user: How to apply for VA Voc Rehab and Employment[NEWLINE]agent: Find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: what if i'm eligible[NEWLINE]agent: we ll invite you to an orientation session at your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE]agent: we ll schedule a meeting for you with a Vocational Rehabilitation Counselor VRC to find out if you have an employment handicap and if you re eligible for VR&E benefits and services.[NEWLINE]user: how they make the decision to approve or denyv[NEWLINE]agent: You have an employment handicap if your service - connected disability limits your ability to prepare for, obtain, and maintain suitable employment a job that doesn t make your disability worse, is stable, and matches your abilities, aptitudes, and interests.[NEWLINE][BOUNDARY][NEWLINE]user: What if I m a service member who hasn t yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE]agent: At least one of these must be true: Going through the Physical Evaluation Board process, or Expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more[NEWLINE]user: these points are mandatory?[NEWLINE]agent: Yes, Going through the Physical Evaluation Board process.[NEWLINE]user: what else should i fulfill"}
{"id": "superseg_train_1410", "dialogue": "user: I would like to know How to apply for rehabilitation and employment at VA Voc[NEWLINE]agent: want to know how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: yes[NEWLINE]agent: I tell you that you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]user: can i be eligible for VR&E benefits and services[NEWLINE]agent: Are you Going through the Physical Evaluation Board process?[NEWLINE]user: not[NEWLINE]agent: you are waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more[NEWLINE]user: not[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: yes"}
{"id": "superseg_train_1411", "dialogue": "user: I need to find information on How to apply for rehabilitation and employment in VA[NEWLINE]agent: you can search VR&E or Chapter 31. there you can Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I already have a VA disability rating?[NEWLINE]agent: after starting the section Select Apply.[NEWLINE]user: but I can't find the option to apply. Could you tell me where it comes from?[NEWLINE]agent: in your eBenefits account, on the main page you can find the option to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: Dear customer, you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: If you want to be eligible for benefits, you must meet at least one requirement. do you know them[NEWLINE]user: if I know some.[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: do not[NEWLINE]agent: Do you have a VA memorandum rating of 20% or more?[NEWLINE]user: no i don't have that rating[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: If I am entered in the IDES system"}
{"id": "superseg_train_1412", "dialogue": "user: good I need information on How to apply for rehabilitation and employment at VA Voc?[NEWLINE]agent: if you want information you can find it in VR&E or Chapter 31.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for this?[NEWLINE]agent: if you are eligible we will invite you to an orientation session at the nearest VA regional benefits office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't go back to work right away?[NEWLINE]agent: Independent living services may be proposed to you[NEWLINE][BOUNDARY][NEWLINE]user: I have another question. What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: Do you know the requirements to be eligible for benefits and services?[NEWLINE]user: I know some[NEWLINE]agent: Have you gone through the process of the Physical Evaluation Board?[NEWLINE]user: yes"}
{"id": "superseg_train_1413", "dialogue": "user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: ok and after we make a decision on the right we do[NEWLINE]agent: You and your counselor will work together to develop a rehabilitation plan. This plan describes the rehabilitation and other services that VR&E will provide.[NEWLINE][BOUNDARY][NEWLINE]user: how can i be eligible for benefits what are the requirements?[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: yes[NEWLINE]agent: Yes You may be eligible for VR&E benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: ok now what comes[NEWLINE]agent: We will invite you to an orientation session at the nearest VA regional benefits office.[NEWLINE]user: then accept the invitation and enter what should I select on the portal"}
{"id": "superseg_train_1414", "dialogue": "user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: You also want to know what are the benefits of vocational rehabilitation[NEWLINE]user: If you can give me all the information on How to request rehabilitation?[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: not[NEWLINE]agent: Are you waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more?[NEWLINE]user: not[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: yes[NEWLINE]agent: ok yes You can be eligible for VR&E benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I already have a VA disability rating?"}
{"id": "superseg_train_1415", "dialogue": "user: How can a surviving spouse get a VA home loan?[NEWLINE]agent: Are you curious about how to get a VA backed home loan as a surviving spouse of a Veteran?[NEWLINE]user: No, I am not a surviving spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I am not receiving DIC benefits, how do I apply for them?[NEWLINE]agent: You will first need to fill out an application for DIC, Survivors Pension or Accrued Benefits VA Form 21P-534EZ.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get a COE?[NEWLINE]agent: You may be eligible to get a COE if you are the spouse of a Veteran along with some pre requisites.[NEWLINE]user: What must be true for me to get a COE?[NEWLINE]agent: Is the Veteran missing in action?[NEWLINE]user: No he is not missing in action.[NEWLINE]agent: Is he a Prisoner of War?[NEWLINE]user: Yes he is a POW."}
{"id": "superseg_train_1416", "dialogue": "user: What do I need to know about getting a VA home loan for surviving spouses?[NEWLINE]agent: Do you want to get a VA-backed home loan as the surviving spouse of a Veteran?[NEWLINE]user: No, I do not want to get a VA backed home loan as the surviving spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be true for me to get a COE?[NEWLINE]agent: Is the Vetern missing in action?[NEWLINE]user: Yes, the Veteran is missing in action.[NEWLINE]agent: Then you are able for you to get a COE[NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a Veteran and at least one more thing is true.[NEWLINE][BOUNDARY][NEWLINE]user: What if i am receiving DIC benefits?"}
{"id": "superseg_train_1417", "dialogue": "user: Will you have information on VA home loan programs for surviving spouses?[NEWLINE]agent: yes, are you a surviving spouse of a veteran?[NEWLINE]user: No, am I not a surviving spouse of a veteran?[NEWLINE][BOUNDARY][NEWLINE]user: es posible obtener un COE?[NEWLINE]agent: if you might get a COE if you're the spouse of a veteran[NEWLINE]agent: Do you meet some requirements to get a COE?[NEWLINE]user: if at least some of the requirements is true in my[NEWLINE]agent: Do you meet the lack of action in your requirements?[NEWLINE]user: yes, I comply with the lack of action[NEWLINE]agent: ok then you qualify for a COE[NEWLINE][BOUNDARY][NEWLINE]user: How can I request a COE?"}
{"id": "superseg_train_1418", "dialogue": "user: How is the VA Mortgage Loan Programs for surviving spouses[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran[NEWLINE]user: if it is about a surviving spouse of a Veteran[NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit.Find out if you can get a COE.\u00a0 Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: ok but I already have a VA-backed loan and \u00e8rp I have trouble making the mortgage payments[NEWLINE]agent: We can help you avoid foreclosure and keep your home. want to learn about VA financial counseling[NEWLINE][BOUNDARY][NEWLINE]user: But can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]agent: but at least it must meet some characteristics, let me ask you?[NEWLINE]user: yes of course ask all the questions[NEWLINE]agent: Veteran Tube Missing in Action?[NEWLINE]user: yes[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: not"}
{"id": "superseg_train_1419", "dialogue": "user: could you help me get information about the VA mortgage loan program for surviving spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: I'm not[NEWLINE][BOUNDARY][NEWLINE]user: can you advise me, can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: and what conditions must it meet?[NEWLINE]agent: the veteran is Fault in action?[NEWLINE]user: do not[NEWLINE]agent: Is the veteran a prisoner of war?[NEWLINE]user: if he is a prisoner of war[NEWLINE]agent: so if you can possibly get a COE if you are the spouse of a veteran, and you meet that description above[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show my lender that I qualify for this benefit?"}
{"id": "superseg_train_1420", "dialogue": "user: Hi. I would like to know about the VA home loan programs for surviving spouses[NEWLINE]agent: To get a VA - backed home loan as the surviving spouse of a Veteran, you'll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit[NEWLINE]user: How do I know if I'm eligible?[NEWLINE]agent: [4] Find out if you can get a COE.s   [5] Keep in mind that you ll also need to meet your lender s credit and income requirements to get a loan.[NEWLINE][BOUNDARY][NEWLINE]user: ok, how can I get a COE?[NEWLINE]agent: [7] You may be able to get a COE if you re the spouse of a Veteran, [8] and at least one of the descriptions below is true for them.   [9] At least one of these must be true.r   [10] The Veteran :     [11] Is missing in action[NEWLINE]user: no[NEWLINE]agent: The Veteran : Is a Prisoner of War POW?[NEWLINE]user: Yes[NEWLINE]agent: If you re the spouse of a Veteran that is a Prisoner of War POW, Then you are able to get a COE[NEWLINE]user: what do I have to do?[NEWLINE]agent: Note:   [20] A surviving spouse who remarried before December 16, 2003, and on or after their 57th birthday, must have applied no later than December 15, 2004, to establish home loan eligibility.   [21] We ll have to deny applications we received after December 15, 2004, from surviving spouses who remarried before December 16, 2003.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a COE if I'm not receiving DIC benefits?"}
{"id": "superseg_train_1421", "dialogue": "user: Can You Help Me Get Information About VA Home Loan Programs For Surviving Spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know Can I get a COE?[NEWLINE]agent: if you can possibly get a COE if you are the spouse of a veteran, and meet at least one descriptions for them[NEWLINE]agent: Does this meet?[NEWLINE]user: yes[NEWLINE]agent: your spouse  Is missing in action?[NEWLINE]user: yes[NEWLINE]agent: How do you meet one of the descriptions if you can get a COE[NEWLINE][BOUNDARY][NEWLINE]user: and what do i have to bring to my lender?"}
{"id": "superseg_train_1422", "dialogue": "user: Are there VA mortgage loan programs for surviving spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: yes, I am a surviving spouse of a Veteran[NEWLINE]agent: ok, you will need a COE Eligibility Certificate to prove to your lender that you qualify for this benefit,[NEWLINE][BOUNDARY][NEWLINE]user: To request a COE, is it necessary or not to receive a DIC for compensation for dependency?[NEWLINE]agent: depends on whether you receive the DIC or not, it is the way in which you will request the COE[NEWLINE][BOUNDARY][NEWLINE]user: how is it possible to get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: What requirements must I meet to obtain a COE?[NEWLINE]agent: Do you have the Missing in Action requirement?[NEWLINE]user: No, I don't have the requirement.[NEWLINE]agent: is your spouse a prisoner of war?[NEWLINE]user: yes my spouse is a prisoner of war"}
{"id": "superseg_train_1423", "dialogue": "user: Is there top-up tuition assistance available?[NEWLINE]agent: Is your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: Yes, my college tuition cost more than what is covered under TA.[NEWLINE]agent: Did you know that you can get more money to help pay for school through the TA top-Up program.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered under the TA Top-Up program?[NEWLINE]agent: Only veterans are covered under the TA Top-Up program.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to be eligible for tuition assistance?[NEWLINE]agent: Do you qualify for Montgomery GI Bill Duty MGIB-AD or Post-9/11 GI Bill benefits?[NEWLINE]user: Yes, I qualify for the Montgomery GI Bill Active or Post-9/11 GI Bill benefits.[NEWLINE]agent: Are the cost of the course and fees more than Tuition Assistance covers?[NEWLINE]user: Yes, the costs are more than TA will cover."}
{"id": "superseg_train_1424", "dialogue": "user: I wanted to ask about\u00a0 VA tuition assistance and help with paying for school?[NEWLINE]agent: Does your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: yes it is more[NEWLINE]agent: You can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to qualify for tuition assistance?[NEWLINE]agent: You have to be approved for federal tuition assistance and you must qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits, and the cost of the course and fees must be more than tuition assistance will cover.[NEWLINE][BOUNDARY][NEWLINE]user: and if all of that fits my situation then what?[NEWLINE]agent: Then you can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: who is covered by this financial assistance?[NEWLINE]agent: Veterans who meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: just to review, if I need help with tuition and it costs me more than what I get from tuition assistance then I get more help?[NEWLINE]agent: Do you qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: No, I don't think so"}
{"id": "superseg_train_1425", "dialogue": "user: Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what s covered by the Tuition Assistance TA program?[NEWLINE]user: yes, cost more than what s covered by the Tuition Assistance TA program[NEWLINE]agent: Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE]user: how to know if I am eligible[NEWLINE]agent: please, first  Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get these benefits?[NEWLINE]agent: figure out if the GI Bill benefits you have left will cover your needs.  Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements[NEWLINE]agent: You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefit[NEWLINE]user: covers the entire course?"}
{"id": "superseg_train_1426", "dialogue": "user: please help about Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what s covered by the Tuition Assistance TA program?[NEWLINE]user: if college tuition cost more[NEWLINE][BOUNDARY][NEWLINE]user: could you give me more information on what to do[NEWLINE]agent: Please. Read the Top - Up fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for tuition assistance?[NEWLINE]agent: You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits  and The cost of the course and fees is more than TA will cover.[NEWLINE]user: Post-9/11 GI Bill benefits?[NEWLINE]agent: and The cost of the course and fees is more than TA will cover.[NEWLINE]user: OK, anything else?[NEWLINE]agent: You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_1427", "dialogue": "user: Hi. I need Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what's covered by the Tuition Assistance TA program?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What If I'm going to take more courses after leaving the military?[NEWLINE]agent: [25] figure out if the GI Bill benefits you have left will cover your needs.s   [26] Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for tuition assistance?[NEWLINE]agent: You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below[NEWLINE]user: What are the requirements?[NEWLINE]agent:  [7] You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits,p [8] and   [9] The cost of the course and fees is more than TA will cover.[NEWLINE]user: Yes, I meet both of the requirements[NEWLINE]agent: The cost of the course and fees is more than TA will cover?[NEWLINE]user: No"}
{"id": "superseg_train_1428", "dialogue": "user: I need more tuition help to pay for school[NEWLINE]agent: Does your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: no it doesn't but I want to know for when I take classes[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay when we use the GI Bill?[NEWLINE]agent: we will pay back your school the difference between the DoD payment and the authorized approved maximum tuition and fees.[NEWLINE]user: How will this tuition assistance affect a post 9/11 GI Bill?[NEWLINE]agent: The benefit will be charged based on training time no matter how much money you are paid back.  Half-time training rates reduce your GI Bill benefit by a half - month for each month you are enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify for extra tuition assistance?[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: no I don't[NEWLINE]agent: If you are not qualified then you are not eligible for tuition assistance[NEWLINE][BOUNDARY][NEWLINE]user: okay, and how will Top-Up change how much I have left in a GI Bill in case I were to take courses after leaving the military?"}
{"id": "superseg_train_1429", "dialogue": "user: How can I get a Tuition Assistance Refill[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: no that's not the case[NEWLINE][BOUNDARY][NEWLINE]user: Can it happen that the combined amount paid by DoD and VA is more than the total cost of the course?[NEWLINE]agent: In no event will the combined amount paid by DoD and VA be more than the total cost of the course.[NEWLINE]user: What happens if I am using GI Bill Post-9/11?[NEWLINE]agent: In that case we will reimburse your school for the difference between the DoD payment and tuition and the approved maximum authorized fees.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with the PDF document that is here?[NEWLINE]agent: for more information you should read the data sheet above PDF[NEWLINE][BOUNDARY][NEWLINE]user: If the amount paid by DoD and VA is less than the cost of the course, is it accepted?[NEWLINE]agent: is possible as long as the cost does not exceed the total of the course[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to be eligible?[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: I do not qualify"}
{"id": "superseg_train_1430", "dialogue": "user: How is the Tuition Recharge Help system[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: yes[NEWLINE]agent: You want to find out if you can get more money to help pay for school through the Tuition Assistance program.[NEWLINE][BOUNDARY][NEWLINE]user: if what are the requirements[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: not[NEWLINE]agent: you can't get tuition assistance I'm sorry[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to find out if you can get more money to help pay for school[NEWLINE]agent: you can do it when you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: how can i qualify for tuition assistance if you get approved for federal TA"}
{"id": "superseg_train_1431", "dialogue": "user: How does Recharge Tuition Help work?[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements[NEWLINE]agent: You qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits,[NEWLINE]user: not[NEWLINE]agent: You cannot get tuition assistance if you are approved for federal TA[NEWLINE][BOUNDARY][NEWLINE]user: ok and do you use the GI Bill Post-9/11?[NEWLINE]agent: This benefit will be charged to you based on the training time, no matter how much money you are reimbursed. Part-time training rates reduce your GI Bill benefit by half a month for each month you enroll.[NEWLINE]user: I use the GI Bill Post-9/11,"}
{"id": "superseg_train_1432", "dialogue": "user: Am I eligible to use the VA Appointments tools?[NEWLINE]agent: You can use these tools if you meet all of the requirements.[NEWLINE]user: what are those requirements?[NEWLINE]agent: For example, Are you enrolled in VA health care?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you scheduling your appointment with a VA health facility that uses online scheduling?[NEWLINE]user: no, I am not.[NEWLINE]agent: Sorry, you don't meet all of the requirements to use the VA Appointments tools.[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments can I schedule online?[NEWLINE]agent: This will depend on the VA health facility where you re receiving care.[NEWLINE][BOUNDARY][NEWLINE]user: Will my personal health information be protected?"}
{"id": "superseg_train_1433", "dialogue": "user: How is it possible to schedule and view VA appointments online?[NEWLINE]agent: With our VA Appointments tools, you can schedule some VA healthcare appointments online and view details about future appointments.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk to someone right now?[NEWLINE]user: No it is not urgent for me to talk to someone right now.[NEWLINE][BOUNDARY][NEWLINE]user: How can i be eligible to use the VA Appointments Tools?[NEWLINE]agent: Do you happen to be enrolled in VA healthcare?[NEWLINE]user: No, i am not enrolled in VA healthcare.[NEWLINE]agent: Then you do not qualify to use the tools available for VA appointments.[NEWLINE][BOUNDARY][NEWLINE]user: How do VA Appointments tools help manage my health care?[NEWLINE]agent: VA Appointments tools actually offer a secure, web-based way to schedule, view, and organize your appointments online.[NEWLINE]user: What are some uses of the tools?"}
{"id": "superseg_train_1434", "dialogue": "user: Am I able to use the VA Appointments tools?[NEWLINE]agent: Yes, you can use these tools if you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How would I know if my VA health facility uses online scheduling?[NEWLINE]agent: You can check our list of VA facilities that use online scheduling tool and we hope to expand in the future.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use secure messaging to schedule my appointments?[NEWLINE]agent: Yes, as long you use Secure Messaging with you VA health care team you maybe able to use this service to schedule and cancel appointments.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for me to use the VA appointments tools?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: No, I am not enrolled in VA health care.[NEWLINE]agent: Then you are not able to use the VA appointments tools at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments are able to be scheduled online?[NEWLINE]agent: it all depends on your VA health facility has it?[NEWLINE][BOUNDARY][NEWLINE]user: What is the fasted way to make all VA appointments?"}
{"id": "superseg_train_1435", "dialogue": "user: I want to know if I am eligible to use the VA dating tools?[NEWLINE]agent: Sure, you can use these tools if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What phone number can I contact?[NEWLINE]agent: you can call 800 - 273 - 8255, then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have additional questions?[NEWLINE]agent: You can get answers to your questions about these tools on our My HealtheVet web portal.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to schedule appointments in VA Secure Messaging?[NEWLINE]agent: yes, it is possible to use this service to schedule and cancel appointments...[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet for VA appointments?[NEWLINE]agent: Est\u00e1n inscritos en la atenci\u00f3n m\u00e9dica de VA?[NEWLINE]user: yes i am enrolled[NEWLINE]agent: Are you scheduling an appointment with a VA health center that uses online scheduling?[NEWLINE]user: no i have no cit program"}
{"id": "superseg_train_1436", "dialogue": "user: Am I eligible to use the VA appointment tools?[NEWLINE]agent: You can use these tools if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I connect with someone right now?[NEWLINE]agent:  you 're a Veteran in crisis or concerned about one, connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to use the VA appointment tool?[NEWLINE]agent: ARe you enrolled in VA healthcare?[NEWLINE]user: Yes I am[NEWLINE]agent: Does your VA health facility use online scheduling?[NEWLINE]user: Yes I do[NEWLINE]agent: Have you had an appointment at that facility in the last 2 years?[NEWLINE]user: No I have not."}
{"id": "superseg_train_1437", "dialogue": "user: I want to know if I am eligible to use the VA Appointments tools.[NEWLINE]agent: To use those tools, you need to meet some requirements.[NEWLINE]user: What kind of requirements?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: No, I don't.[NEWLINE]agent: In that case you can't use thse tools,.[NEWLINE][BOUNDARY][NEWLINE]user: How can I schedule appointments through VA Secure Messaging?[NEWLINE]agent: Are you using Secure Messaging with your VA health care team?[NEWLINE]user: No, I don't[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if my VA health facility uses online scheduling?"}
{"id": "superseg_train_1438", "dialogue": "user: What can I do to be eligible to use VA dating tools?[NEWLINE]agent: You can use these tools if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: You can get answers to your questions about these tools on our My HealtheVet web portal. Read the VA Dating FAQ[NEWLINE][BOUNDARY][NEWLINE]user: ok so what are the requirements to be eligible[NEWLINE]agent: Are they enrolled in VA health care?[NEWLINE]user: yes[NEWLINE]agent: Are you scheduling your appointment with a VA health center that uses online scheduling?[NEWLINE]user: yes[NEWLINE]agent: Have you had an appointment at that VA health center in the last 2 years?[NEWLINE]user: yes"}
{"id": "superseg_train_1439", "dialogue": "user: How to know if I am eligible to use the VA Appointments tools[NEWLINE]agent: You can use these tools if you meet all of the requirements listed.[NEWLINE]user: what are these requirements?[NEWLINE]agent: You can use these tools if you meet all of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: Can I schedule appointments through VA Secure Messaging?[NEWLINE]agent: you may be able to use this service to schedule and cancel appointments[NEWLINE][BOUNDARY][NEWLINE]user: please tell me, Am I eligible to use the VA Appointments tools?[NEWLINE]agent: You Are enrolled in VA health care[NEWLINE]user: What else is necessary?[NEWLINE]agent: Are scheduling your appointment with a VA health facility that uses online scheduling[NEWLINE]user: nothing more?[NEWLINE]agent: Have had an appointment at that VA health facility within the last 2 years[NEWLINE]user: and all these requirements are mandatory?"}
{"id": "superseg_train_1440", "dialogue": "user: Can you explain accelerated benefits for terminally ill policyholders?[NEWLINE]agent: Yes, eligible Veterans, service members, and covered spouses of service members can get acclerated benefits and you can get up to 50% of face value of your coverage in increments of $5,000 paid to you before your death.[NEWLINE]user: What must be true for me and my spouse to get accelerated benefits for terminally ill policyholders.[NEWLINE]agent: Do you have SGLI, Family SGLI, or VGLI life insurance?[NEWLINE]user: Yes, I have SGLI, Family SGLI, and VGLI life insurance.[NEWLINE]agent: Is you or your covered spouse have a written statement from a doctor saying you have or your spouse has 9 months or less to live?[NEWLINE]user: Yes we have a written statement from a doctor saying I have 9 months to live.[NEWLINE]agent: Then you are eligible because you have both requirements for accelerated benefits for terminally ill policyholders.[NEWLINE][BOUNDARY][NEWLINE]user: What about downloading the VA Form 29-357 PDF?[NEWLINE]agent: Yes, you are to download the VA Form 29-357 as PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Can I learn more about VA life insurance?"}
{"id": "superseg_train_1441", "dialogue": "user: Accelerated benefits for terminally ill policyholders[NEWLINE]agent: Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.[NEWLINE]user: my wife can be a beneficiary?[NEWLINE]agent: of course, You have SGLI, Family SGLI, or VGLI life insurance, and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: Only the insured service member or Veteran may apply for accelerated benefits??[NEWLINE]agent: You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: 9 months or less to live??[NEWLINE]agent: yes. and remember You or your spouse may be able to get benefits early if you meet both of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply for these benefits while disabled?[NEWLINE]agent: You ll need to apply for these benefits as soon as possible after becoming totally disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Who can request the expedited benefits service?[NEWLINE]agent: Only the insured service member or Veteran may apply for accelerated benefits. but In the case of a terminally ill spouse.[NEWLINE]user: Accelerated benefits for terminally ill policyholders"}
{"id": "superseg_train_1442", "dialogue": "user: I have become totally disabled and was wondering about my premiums.[NEWLINE]agent: A waiver of premiums means you won t have to pay your life insurance premiums the monthly payments you make to hold your policy.  In most cases, premiums can only be waived up to one year prior to receipt of a claim.[NEWLINE]user: What requirements must be met for waiver?[NEWLINE]agent: Do you have a mental or physical disability that prevents you from being able to hold a job?[NEWLINE]user: Yes I do.[NEWLINE]agent: ARe you covered under service-disabled veterans life insurance s-dvi?[NEWLINE]user: I don't believe so.[NEWLINE]agent: Unfortunately you must meet all requirements for a waiver.[NEWLINE][BOUNDARY][NEWLINE]user: What about benefits for terminally ill?[NEWLINE]agent: Do you have SGLI, Family SGLI or VGLI life insurance?[NEWLINE]user: No we don't[NEWLINE]agent: Unfortunately you do not meet the requirements.[NEWLINE]user: What if I do have FAmily SGLI?"}
{"id": "superseg_train_1443", "dialogue": "user: what are the benefits for policy holders with terminal illness[NEWLINE]agent: Eligible veterans, service members, and covered spouses of service members can get expedited benefits. With expedited benefits, you can get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death.[NEWLINE]agent: How can I get benefits early?[NEWLINE]user: if i would like to know[NEWLINE]agent: Do you have SGLI, Family SGLI or VGLI life insurance?[NEWLINE]user: yes[NEWLINE]agent: if you or your spouse can get benefits early[NEWLINE]user: How can I get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death?[NEWLINE]agent: If Explained To You Eligible Veterans, Service Members, and Covered Spouses of Service Members may obtain expedited benefits that apply to you[NEWLINE]agent: you are the holder of an SGLI or VGLI policy,"}
{"id": "superseg_train_1444", "dialogue": "user: I want information on fully disabled or terminally ill policyholders[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: no I don't have VA life insurance[NEWLINE][BOUNDARY][NEWLINE]user: What benefits do I have if I am If you are the holder of an SGLI or VGLI policy?[NEWLINE]agent: yes, you can get benefits by downloading the accelerated benefits claim form[NEWLINE][BOUNDARY][NEWLINE]user: can I get a SGLI Disability extension?[NEWLINE]agent: if applicable for an SGLI Disability extension[NEWLINE][BOUNDARY][NEWLINE]user: You may be able to get a life insurance premium exemption if you qualify?[NEWLINE]agent: you have a mental or physical disability that prevents you from having a job?[NEWLINE]user: No, I do not have a mental or physical disability that prevents you from having a job[NEWLINE]agent: According to the information provided, I told you that you are not eligible for a life insurance premium exemption.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a Veteran, Can I Get Accelerated Benefits for Terminal Illness Policyholders?"}
{"id": "superseg_train_1445", "dialogue": "user: Accelerated benefits for terminally ill policyholders[NEWLINE]agent: Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.[NEWLINE]agent: You or your spouse may be able to get benefits early if you meet both of the requirements listed[NEWLINE]user: what are the requirements[NEWLINE]agent: You have SGLI, Family SGLI, or VGLI life insurance, and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: both must be true? or just one?[NEWLINE]agent: both. You or your spouse may be able to get benefits early if you meet both of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: information about Totally disabled or terminally ill policyholders[NEWLINE]agent: SGLI extension for policyholders who become disabled[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a free extension of my SGLI coverage if I m disabled when I leave the military?[NEWLINE]agent: Find out if you qualify for the SGLI Disability Extension and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: please more information about VA life insurance[NEWLINE]agent: sure. please Read chapter 5 of the Servicemembers and Veterans Group Life Insurance HandbookContact the Office of Servicemembers Group Life Insurance OSGLI[NEWLINE][BOUNDARY][NEWLINE]user: Where do I send my form filled by the doctor?"}
{"id": "superseg_train_1446", "dialogue": "user: What are the waiver of premiums for policyholders who become totally disabled?[NEWLINE]agent: A waiver of premiums means you won't have to pay your life insurance premiums the monthly payments you make to hold your policy[NEWLINE]agent: You may be able to get a waiver of your life insurance premiums if you meet all of the requirements listed below[NEWLINE]user: What are the requirements that I must meet to obtain it?[NEWLINE]user: How do I apply  for benefits?[NEWLINE]agent: [39] fill out and sign a Claim for Disability Insurance VA Form 29 - 357.s   [40] Mail it to the address listed on the form.   [41] Download VA Form 29 - 357 PDF[NEWLINE]user: When premiums can be waived?[NEWLINE]agent: premiums can only be waived up to one year prior to receipt of a claim[NEWLINE]user: What else do I need to know?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: [48] You have SGLI, Family SGLI, or VGLI life insurance, andp   [49] You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live?[NEWLINE]user: yes[NEWLINE]agent: You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live?[NEWLINE]user: No"}
{"id": "superseg_train_1447", "dialogue": "user: Good morning, I need to get information about the premium exemption for policyholders who are totally disabled[NEWLINE]agent: A premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Do you have a mental or physical disability that prevents you from having a job?[NEWLINE]user: yes[NEWLINE]agent: Are you covered by the Service - Life Insurance for Disabled Veterans S - DVI?[NEWLINE]user: yes[NEWLINE]agent: Does your total disability occur before age 65 but after the effective date of your life insurance policy?[NEWLINE]user: Right[NEWLINE]agent: Does your total disability continue for at least 6 months in a row?[NEWLINE]user: yes"}
{"id": "superseg_train_1448", "dialogue": "user: What is the fully developed claim for VA pension?[NEWLINE]agent: The Fully Developed Claim FDC program is the quickest way to get your VA pension claim processed and there is not a risk to take part in it.  All you need to do is send in your evidence or supporting documents to file a claim.[NEWLINE]agent: Do you need to send in more documents for your FDC program for us to decide?[NEWLINE]user: Yes, I filed a claim and need to send in more documents to decide my claim.[NEWLINE]agent: Then we will remove your claim and process it as a standard claim and not FDC program claim.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be true for me to claim a non-service -connected pension benefits with Aid and Attendance or Housebound benefits?[NEWLINE]agent: Do you have corrected vision of 5/200 or less on both eyes?[NEWLINE]user: Yes I have vision that is 5/200 or less in both eyes.[NEWLINE]agent: The you can claim a non-service connected pension benefits with Aid and attendance or Housebound benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What can happen if a person or agency will not turn over the evidence, asks for money for the evidence, or can't get the evidence?[NEWLINE]agent: Then we will ask you to get the records or evidence because it is your responsibility to make sure we get all requested records.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements that I must meet?[NEWLINE]agent: The evidence must show that you have at one met one requirement for your claim of non-service connected benefits with aid.[NEWLINE][BOUNDARY][NEWLINE]user: What should the evidence show if I claim increased disability pension benefits based on being housebound?"}
{"id": "superseg_train_1449", "dialogue": "user: information about Fully developed claim for a VA pension[NEWLINE]agent: Sure. The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed[NEWLINE]user: what if i file a claim in the FDC program[NEWLINE]agent: we ll remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: more about the FDC program[NEWLINE]agent: please send us all the supporting documents you have and provide information about supporting documents that you don t have.[NEWLINE][BOUNDARY][NEWLINE]user: I want to re claiming non service connected pension benefits[NEWLINE]agent: The evidence must show that you meet the requirements listed below : Your net worth and income are within certain limits And at least one of these must be true about your service.[NEWLINE]user: what are the requirements[NEWLINE]agent: Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability[NEWLINE]user: what other requirements are there[NEWLINE]agent: Started on active duty before September 8, 1980[NEWLINE]user: and served at least 90 days?"}
{"id": "superseg_train_1450", "dialogue": "user: how to make a fully developed Claim for a VA pension[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.[NEWLINE]user: y If you file a claim in the FDC program and we decide that there are additional documents that we need to decide your claim that is appropriate in that case[NEWLINE]agent: We will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: ok y If I claim non-service pension benefits?[NEWLINE]agent: Served on active duty for any length of time during a period of war and was discharged due to a service-related disability[NEWLINE]user: yes[NEWLINE]agent: Did you start active duty before September 8, 1980?[NEWLINE]user: not[NEWLINE]agent: Did you start active duty after September 7, 1980?[NEWLINE]user: yes"}
{"id": "superseg_train_1451", "dialogue": "user: good, do i need information about the fully developed Claim program for a VA pension?[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it.[NEWLINE]user: What can happen if I file a claim in the FDC program?[NEWLINE]agent: If you file a claim with the FDC program and we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if a person or agency refuses to provide the evidence, asks for money for the evidence, or cannot obtain the evidence?[NEWLINE]agent: if that is the almost we will ask you to try to get the evidence or the records. It is your responsibility to ensure that we receive all requested records that are not in a federal agency or office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I claim benefits for a disabled child?[NEWLINE]agent: Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I am claiming disability pension benefits?[NEWLINE]agent: Must have Individual Permanent Disability that is 100% disabling[NEWLINE]user: no I don't have 100% disability[NEWLINE]agent: Do you have a disability classified 60% or more in addition to the disability that qualifies you for a pension?[NEWLINE]user: if I have a 60% classified disability"}
{"id": "superseg_train_1452", "dialogue": "user: I need information about the fully developed claim program for a VA pension, can you help me?[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.[NEWLINE]agent: Have you filed a claim in the FDC program?[NEWLINE]user: yes i filed a complaint with the FDC a week ago[NEWLINE]agent: Well if we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I send additional information or evidence after submitting the claim?[NEWLINE]agent: if that happens we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true that among the requirements I must be at least 65 years old?[NEWLINE]agent: it is right. is one of the required requirements[NEWLINE][BOUNDARY][NEWLINE]user: What other requirements must I meet?[NEWLINE]agent: do you have an individual permanent disability that is 100% disabling?[NEWLINE]user: if my disability is 100% disabling"}
{"id": "superseg_train_1453", "dialogue": "user: what is Fully developed claim for a VA pension?[NEWLINE]agent: [2] The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed,s [3] and there s no risk to your taking part in it.s   [4] Just send in all your evidence, or supporting documents, when you file your claim[NEWLINE]user: what if I file a claim in the FDC program?[NEWLINE]agent: If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim, [7] we ll remove your claim from the FDC program and process it as a standard claim[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to request relevant records?[NEWLINE]agent:  if we decide we need it for your claim   [92] Make every reasonable effort to request relevant records that you authorize us to get that aren t at a federal facility.s   [93] These may include records from state or local governments, documents from a private doctor, hospital records, or records from current or former employers.[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm claiming increased disability pension benefits based on being housebound?[NEWLINE]agent: The evidence must show that you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If I'm claiming non-service-connected pension benefits I must be a patient in a nursing home for long term care?[NEWLINE]agent: at least one of these must also be true about your current situation.s   [43] You:     [44] Are at least 65 years old, [45] or     [46] Are a patient in a nursing home for long - term care, [47] or     [48] Receive Social Security disability benefits, [49] or     [50] Are unemployable because of a disability that doesn t go away, [51] or     [52] Have a disability that doesn t go away and that makes it impossible for you to work, [53] or   [54] Have a disease or disorder that we determine causes permanent and total disability[NEWLINE]user: What are the requirements about my service?[NEWLINE]agent: Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability?[NEWLINE]user: yes"}
{"id": "superseg_train_1454", "dialogue": "user: Fully developed claim for a VA pension[NEWLINE]agent: The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed, and there s no risk to your taking part in it.[NEWLINE]agent: If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim we ll remove your claim from the FDC program and process it as a standard claim.[NEWLINE]user: by filling out the claim they can decide[NEWLINE][BOUNDARY][NEWLINE]user: least one of these must be true about my service?[NEWLINE]agent: Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability[NEWLINE]user: nothing more?[NEWLINE]agent: Started on active duty before September 8, 1980[NEWLINE]user: nothing more?[NEWLINE]agent: Your net worth and income are within certain limits[NEWLINE][BOUNDARY][NEWLINE]user: If you re claiming increased disability pension benefits based on being housebound"}
{"id": "superseg_train_1455", "dialogue": "user: can you tell me more of the fully developed claim for a pension[NEWLINE]agent: The Fully Developed Claim program is the fastest way to get your VA pension claim processed, and there is no risk to your taking part in it.Just send in all your evidence, or supporting documents, when you file your claim.[NEWLINE]user: what if I don't have all the documents I need?[NEWLINE]agent: If that occurs we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: How do I start off filing a claim?[NEWLINE]agent: Send us all the supporting documents you have and provide information about supporting documents that you don't have. Fill out an Application for Pension, Application for Pension VA Form 21P-527EZ[NEWLINE]user: what else needs to be done?[NEWLINE]agent: We will request relevant information and records that you identify and authorize us to get from a federal facility, like a VA medical centers[NEWLINE][BOUNDARY][NEWLINE]user: what is needed so I am eligible?[NEWLINE]agent: Have you served on active duty for any length of time during a period of war and were discharged due to a service-connected disability?[NEWLINE]user: yes I have"}
{"id": "superseg_train_1456", "dialogue": "user: I wanted to look into tutoring help through the VA[NEWLINE]agent: Are you using VA educational assistance and struggling with a class?[NEWLINE]user: yes I am[NEWLINE]agent: Then you might be able to get help paying for a tutor. You can find out how it works.[NEWLINE][BOUNDARY][NEWLINE]user: what else needs to happen for me to be eligible?[NEWLINE]agent: Are you enrolled in an educational program for half - time or more?[NEWLINE]user: no, less than that[NEWLINE]agent: If that is the case then you are not eligible since you don't meet one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: what kind of help can I get if I take more classes?[NEWLINE]agent: You would get money to pay for a tutor[NEWLINE][BOUNDARY][NEWLINE]user: what are they types of things I would need to do to get help paying if I ever get eligible?"}
{"id": "superseg_train_1457", "dialogue": "user: Hi. I wanted to know how the tutorial assistance works?[NEWLINE]agent: are you using VA educational assistance and you're struggling with the coursework?[NEWLINE]user: yes, I am[NEWLINE]agent: we may help you pay for a tutor. Find out if you're elegible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm eligible?[NEWLINE]agent: [6] You can get this benefit if you re using VA educational assistance and you meet all of the requirements listed below.   [7] All of these must be true :r     [8] You re enrolled in an educational program for half - time or more,p [9] and     [10] You re taking a course that s difficult, [11] and   [12] You have to take the course as part of your educational program[NEWLINE]user: Yes, I'm enrolled in an educational program for half - time or more[NEWLINE]agent: Are You taking a difficult course?[NEWLINE]user: Yes, I am[NEWLINE]agent: are you taking the course as part of your educational program?[NEWLINE]user: No, I am not"}
{"id": "superseg_train_1458", "dialogue": "user: I need tutorial assistance information.[NEWLINE]agent: ARe you using VA educational assistance?[NEWLINE]user: No I don't think so[NEWLINE][BOUNDARY][NEWLINE]user: So would I be eligible for this benefit?[NEWLINE]agent: You can get this benefit if you re using VA educational assistance and you meet all of the requirements[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: ARe you enrolled in an educational program for half-time or more?[NEWLINE]user: yes, that is correct.[NEWLINE]agent: ARe you taking a course that is difficult?[NEWLINE]user: No not really difficult."}
{"id": "superseg_train_1459", "dialogue": "user: how to use VA Tutorial Assistance well?[NEWLINE]agent: are you struggling with the courses?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this benefit?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: yes[NEWLINE]agent: Do you have to take the course as part of your educational program?[NEWLINE]user: yes[NEWLINE]agent: You cannot get this benefit if you are using VA educational assistance[NEWLINE][BOUNDARY][NEWLINE]user: can you help me pay a tutor?"}
{"id": "superseg_train_1460", "dialogue": "user: i need help for tutorial assistance[NEWLINE]agent: Are you using VA educational assistance and struggling with the courses?[NEWLINE]user: I am not using VA educational assistance yet[NEWLINE][BOUNDARY][NEWLINE]user: Would you like to know if I am eligible for VA educational assistance benefits?[NEWLINE]agent: ok answer the following questions Are you enrolled in a part-time or longer educational program?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: not[NEWLINE]agent: you cannot be eligible for this benefit[NEWLINE]user: what can i do to qualify for this benefit"}
{"id": "superseg_train_1461", "dialogue": "user: Talk me about the Tutorial assistance, please[NEWLINE]agent: Are you re using VA educational assistance?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Being like this, we may help you pay for a tutor.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm re using the Montgomery GI Bill MGIB?[NEWLINE]agent: In that case, you can get up to $600 before we charge your benefits.[NEWLINE]user: How can I get this benefit?[NEWLINE]agent: Your teacher at your school must agree that you need a tutor and write a letter on your behalf and he/she should send the letter to your school's certifying official and add a copy to your VA student file.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for this benefit?[NEWLINE]agent: Are you re enrolled in an educational program for half-time or more?[NEWLINE]user: No, I don't..."}
{"id": "superseg_train_1462", "dialogue": "user: I would like to enter the tutorial assistance[NEWLINE]agent: are you using VA educational assistance and struggling with the courses?[NEWLINE]user: I am not using VA educational assistance[NEWLINE][BOUNDARY][NEWLINE]user: how much is the maximum they can pay?[NEWLINE]agent: We will not pay more than $ 100 per month for tutoring, and we will not pay more than $ 1,200 in total.[NEWLINE][BOUNDARY][NEWLINE]user: can you pay a guardian?[NEWLINE]agent: if we can help you pay a tutor.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements that I must meet?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: not"}
{"id": "superseg_train_1463", "dialogue": "user: i need Tutorial assistance[NEWLINE]agent: If you re using VA educational assistance, and you re struggling with the coursework[NEWLINE]user: can you help me pay a tutor?[NEWLINE]agent: Yes, if you should only be using VA educational assistance[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for these benefits?[NEWLINE]agent: You re enrolled in an educational program for half - time or more[NEWLINE]user: only that? or is another requirement needed?[NEWLINE]agent: You re taking a course that s difficult[NEWLINE]user: is another requirement needed?[NEWLINE]agent: you need to meet the 3 requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are the tutor paid per hour?[NEWLINE]agent: it will assign you a tutor and confirm the tutor s hourly pay[NEWLINE]user: what to do after obtaining tutoring"}
{"id": "superseg_train_1464", "dialogue": "user: I need information on VA disability compensation for PTSD.[NEWLINE]agent:  Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma. But if the reactions don t go away over time or they disrupt your life, you may have posttraumatic stress disorder PTSD[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits for PTSD?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms[NEWLINE]user: Are there requirements I must meet?[NEWLINE]agent: The stressor happened during your service,and You can t function as well as you once could because of your symptoms,  and A doctor has diagnosed you with PTSD[NEWLINE]user: I don't meet all the requirements.[NEWLINE]agent: Unfortunately you must meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to talk to someone right now because of my symptoms?[NEWLINE]agent: You can call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to file a claim?"}
{"id": "superseg_train_1465", "dialogue": "user: What is PTSD?[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma.  But if the reactions don t go away over time or they disrupt your life,[NEWLINE][BOUNDARY][NEWLINE]user: Does the VA offfer disability benefits?[NEWLINE]agent:  You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms,and you meet all of the requirements[NEWLINE]user: Do I have to meet all requirements?[NEWLINE]agent: Is the PTSD from your service?[NEWLINE]user: No it wasn't related to my service.[NEWLINE]agent: Unfortunately, you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?  I can't deal with life.[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE]user: I need help immediately.  What can I do?[NEWLINE]agent: You can call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Is the crisis line available now?"}
{"id": "superseg_train_1466", "dialogue": "user: What is VA Disability Compensation for PTSD?[NEWLINE]agent: Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster. Most people have some stress reactions after trauma. But if the reactions don't go away over time or disrupt your life,[NEWLINE]user: ok but if the reactions don't go away over time or interrupt your life what happens[NEWLINE]agent: you may have PTSD post-traumatic stress disorder[NEWLINE][BOUNDARY][NEWLINE]user: When I file a disability claim what else should I bring[NEWLINE]agent: tambi\u00e9n deber\u00e1 completar uno de estos formularios adicionales: s  [52] Una declaraci\u00f3n en apoyo de la reclamaci\u00f3n por conexi\u00f3n de servicio para el trastorno de estr\u00e9s postraum\u00e1tico VA Form 21 - 0781. s[53] Descargar el Formulario VA 21 - 0781 PDF[NEWLINE][BOUNDARY][NEWLINE]user:  Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor, or your experience with the stressor is related to the symptoms of PTSD, and you meet all of the requirements listed below.[NEWLINE]agent: you must answer all questions correctly[NEWLINE]user: ok[NEWLINE]agent: Did the stressor occur during your service?[NEWLINE]user: not"}
{"id": "superseg_train_1467", "dialogue": "user: Good afternoon, am I looking for information on VA Disability Compensation for PTSD?[NEWLINE]agent: These trade-offs are given that Post Traumatic Stress can occur after someone goes through a traumatic event such as a combat, assault, or disaster. But if the reactions don't go away over time or interrupt your life[NEWLINE]user: And is it normal for you to react like this after trauma?[NEWLINE]agent: Most people have some stress reactions after trauma, so it is quite normal for this to happen.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I file a disability claim?[NEWLINE]agent: When you file a claim you must complete one of these additional forms:- A statement in support of the service connection claim for post-traumatic stress disorder VA Form 21 - 0781.-Download VA Form 21 - 0781 PDF or[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor, or your experience with the stressor is related to PTSD symptoms.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: a requirement must be that the stressor occurred during your service[NEWLINE]user: if the traumatic event occurred during my service[NEWLINE]agent: Can't you function as well as before because of your symptoms?[NEWLINE]user: if due to the symptoms I cannot lead a normal daily life[NEWLINE]agent: A doctor has diagnosed you with PTSD?[NEWLINE]user: not yet a doctor has not diagnosed me"}
{"id": "superseg_train_1468", "dialogue": "user: Can you explain PTSD to me?[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.  Most people have some stress reactions following trauma.  But if the reactions don't go away over time or they disrupt your life, you may have posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from the VA for posttraumatic stress disorder?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms, and if the stressor happened during your service, can't function as well as you once did because of your symptoms, and a doctor has given you the diagnosis.[NEWLINE]user: I feel I have PTSD, but not from a time related to the time I was serving.[NEWLINE]agent: If your stressor occurred outside of your service time, you do not meet all of the requirements to receive benefits from the VA.[NEWLINE]user: I cannot function as well as I used to as a result of a major stressor due to a very negative life event.  Can I get benefits from the VA?[NEWLINE]agent: You must meet each and every one of the requirements to qualify for payments.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a veteran in crisis, where can I get support?[NEWLINE]agent: You can use the Veterans' Crisis Line which you can dial to speak to someone or there is a text number you can use to chat.  There is also a TTY number if that is a need.  You can also either dial 911 or go the nearest emergency room or VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: What does the VA consider to be a traumatic event?"}
{"id": "superseg_train_1469", "dialogue": "user: Please, I need some info about VA disability compensation for PTSD.[NEWLINE]agent: Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.Most people have some stress reactions after trauma.But if the reactions do not disappear over time or interrupt your life, you may have posttraumatic stress disorder PTSD.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered by this compensation?[NEWLINE]agent: Just veterans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get disability benefits from VA?[NEWLINE]agent: You can get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms and if you meet some requirements.[NEWLINE]user: Null[NEWLINE]agent: Did the stressor happen during your service?[NEWLINE]user: Yes, it was.[NEWLINE]agent: Are your functions not as good as before because of your symptoms?[NEWLINE]user: I have had functional problems.[NEWLINE]agent: Has a doctor diagnosed you with PTSD?[NEWLINE]user: Actually yes."}
{"id": "superseg_train_1470", "dialogue": "user: Hi, i need information about VA disability compensation for PTSD[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 911 or Go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: yes because I have stress reactions for a trauma[NEWLINE]agent: you may have posttraumatic stress disorder PTSD.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: The stressor happened during your service.[NEWLINE]user: just that requirement?[NEWLINE]agent: also You can t function as well as you once could because of your symptoms[NEWLINE]user: nothing more?[NEWLINE]agent: and A doctor has diagnosed you with PTSD.[NEWLINE]user: only these three have to be true to qualify[NEWLINE]agent: You may be able to get disability benefits if you meet all of the requirements listed[NEWLINE]user: ok it is clear"}
{"id": "superseg_train_1471", "dialogue": "user: I want help with PTSD matters[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma, but if the reactions don't go away over time or they disrupt your life you may have posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me with information?[NEWLINE]agent: We have made great progress in treating PTSD and have brought more mental health providers to VA medical centers to help give the best care to Veterans with PTSD\u00a0 You can learn about our PTSD programs[NEWLINE][BOUNDARY][NEWLINE]user: what kind of disability benefits can I get?[NEWLINE]agent: You can get health care, compensation payments and treatment for PTSD[NEWLINE][BOUNDARY][NEWLINE]user: and I can get this from the VA?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event or your experience with the stressor is related to the PTSD symptoms and you meet certain requirements[NEWLINE]user: can you go through the requirements with me?[NEWLINE]agent: okay, do you have a stressor that happened during your service?[NEWLINE]user: no it didn't"}
{"id": "superseg_train_1472", "dialogue": "user: How do I get disability benefits?[NEWLINE]agent: You will need to file a disability compensation claim. Would you like to know how to file a disability compensation claim?[NEWLINE]user: In addition to when I file a disability claim, what else should I bring?[NEWLINE]agent: you will also need to complete an additional form[NEWLINE]user: very well and to get my annual payment I must do[NEWLINE]agent: You must qualify before August 1 of this year. You may be able to get more than one payment if you meet at least one of the requirements listed below.[NEWLINE]user: For more information, what number should I call and what hours[NEWLINE]agent: Call us at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. at 9:00 p.m.[NEWLINE]user: can i get more than one payment?[NEWLINE]agent: yes but do you have more than one prosthetic or orthopedic device?[NEWLINE]user: yes[NEWLINE]agent: Yes You may be able to get more than one payment[NEWLINE][BOUNDARY][NEWLINE]user: What if Your clothing has been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?"}
{"id": "superseg_train_1473", "dialogue": "user: I want to know about VA clothing allowance[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: No[NEWLINE]agent: you may be able to get money each year to help you buy new clothes, only if you meet the conditions[NEWLINE]user: my clothing hasn't been damaged by my prosthetic, othopedic device or medicine for a skin condition[NEWLINE][BOUNDARY][NEWLINE]user: how do I file a claim for disability compensation?[NEWLINE]agent: When you file a disability claim, [26] you ll also need to fill out this additional form :s   [27] An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF   [28] Bring it to the prosthetic representative at your local VA medical center.     [29] To get your yearly payment, [30] you ll need to qualify by August 1 of that year.   [31] You may be able to get more than one payment if you meet at least one of the requirements listed below.   [32] At least one of these must be true :     [33] You have more than one prosthetic or orthopedic device, [34] or     [35] You have more than one skin medicine, [36] and/or   [37] Your device or skin medicine affects more than one type of clothing[NEWLINE][BOUNDARY][NEWLINE]user: I need this device because of an injury[NEWLINE]agent: If you need this device or skin medicine because of an injury or illness related to your military service called a service - connected condition[NEWLINE]user: Yes, I need it[NEWLINE]agent: ok, let me check[NEWLINE]user: ok"}
{"id": "superseg_train_1474", "dialogue": "user: How do I get disability benefits?[NEWLINE]agent: [23] You ll need to file a claim for disability compensation.s   [24] Find out how to file a claim for disability compensation[NEWLINE]user: What do I do when I file a disability claim?[NEWLINE]agent: When you file a disability claim, [26] you ll also need to fill out this additional form[NEWLINE]user: what additional form?[NEWLINE]agent: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]agent: To get your yearly payment,p [30] you ll need to qualify by August 1 of that year.[NEWLINE]user: no[NEWLINE]user: You may be able to get more than one payment if you meet at least one of the requirements listed below.   [32] At least one of these must be true :p     [33] You have more than one prosthetic or orthopedic device[NEWLINE]agent: You have more than one prosthetic or orthopedic device?[NEWLINE]user: no[NEWLINE]agent: You have more than one skin medicine?[NEWLINE]user: no[NEWLINE]agent: Your device or skin medicine affects more than one type of clothing?[NEWLINE]user: yes"}
{"id": "superseg_train_1475", "dialogue": "user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation.[NEWLINE]agent: you ll also need to fill out this additional form: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]user: what else should i fill[NEWLINE]agent: Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]user: how is the payment?[NEWLINE]agent: To get your yearly payment. you ll need to qualify by August 1 of that year.[NEWLINE]user: What happens if I manage to qualify[NEWLINE]agent: you ll receive payments between September 1 and October 31.[NEWLINE]user: what I have to take to the local VA medical center?[NEWLINE]agent: Bring it to the prosthetic representative at your local VA medical center.[NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You have more than one prosthetic or orthopedic device, ou have more than one skin medicine.[NEWLINE]user: skin medicine affects more than one type of clothing?"}
{"id": "superseg_train_1476", "dialogue": "user: hello I need information about the clothing allowance for VA[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: do not[NEWLINE]agent: Are you sure this is not the case?[NEWLINE]user: I am sure that is not my case[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I have to obtain benefits?[NEWLINE]agent: Does your prosthetic or orthotic device or your skin medicine damage your clothes?[NEWLINE]user: no they don't harm her[NEWLINE]agent: then it is not possible to get VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: and what does this subsidy do?"}
{"id": "superseg_train_1477", "dialogue": "user: hello I would like to know how do I get these clothing benefits?[NEWLINE]agent: To get these benefits, you must file a disability compensation claim.[NEWLINE]agent: Have you filed a disability claim?[NEWLINE]user: if I present it[NEWLINE]agent: in view of that you will also have to complete an additional form[NEWLINE]user: And how can I get my annual payment?[NEWLINE]agent: To obtain your payment, you must qualify before August 1 of that year. y You may be able to get more than one payment if you meet at least one of the requirements[NEWLINE]user: and what requirements should i meet?[NEWLINE]agent: Do you have more than one prosthetic or orthopedic device?[NEWLINE]user: yes[NEWLINE]agent: in view of that you qualify for more than one payment[NEWLINE][BOUNDARY][NEWLINE]user: and how often can I get that subsidy?[NEWLINE]agent: You can get money each year to help you buy new clothes.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks a lot. Where can i get more information"}
{"id": "superseg_train_1478", "dialogue": "user: I want to know how to get VA clothing benefits[NEWLINE]agent: You will need to file a claim for disability compensation. We can help you find out how to file a claim for disability compensation.[NEWLINE]agent: Did you file a disability claim?[NEWLINE]user: No[NEWLINE]user: What are the requirements to get this benefit?[NEWLINE]agent: Do you have more than one prosthetic or orthopedic device?[NEWLINE]user: no I don't[NEWLINE]agent: Do you have more than one skin medicine?[NEWLINE]user: no[NEWLINE]agent: Does your device or skin medicine affect more than one type of clothing?[NEWLINE]user: No it doesn't[NEWLINE]agent: Your situation does not meet the requirements for this benefit[NEWLINE]user: What would I need if I were to meet the requirements?[NEWLINE]agent: You would still have to file a claim for disability compensation[NEWLINE]agent: Would you like to know more about the yearly payment benefit?[NEWLINE]user: yes please"}
{"id": "superseg_train_1479", "dialogue": "user: I need to know more about VA clothing allowance[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: Yes[NEWLINE]agent: [4] you may be able to get money each year to help you buy new clothes.s   [5] This is a disability compensation benefit known as an annual clothing allowance.s   [6] Find out if you can get this benefit[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [23] You ll need to file a claim for disability compensation.s   [24] Find out how to file a claim for disability compensation[NEWLINE]agent: Are you going to file a claim for disability compensation?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what if my clothing has been damaged by my prosthetic or orthopedic device or by the medicine I'm taking for a skin condition?[NEWLINE]agent:  [4] you may be able to get money each year to help you buy new clothes.s   [5] This is a disability compensation benefit known as an annual clothing allowance.s   [6] Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: what requirements  must I meet to get disability benefits?[NEWLINE]agent: Your prosthetic or orthopedic device or your skin medicine causes damage to your clothes?[NEWLINE]user: no"}
{"id": "superseg_train_1480", "dialogue": "user: how is the VA clothing allowance system[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?[NEWLINE]user: yes[NEWLINE]agent: You can get money each year to help you buy new clothes. This is a disability compensation benefit known as an annual clothing allowance. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user: When I file a disability claim what else should I bring?[NEWLINE]agent: you must also complete this form[NEWLINE]user: ok if i qualify?[NEWLINE]agent: If you qualify you will receive payments between September 1 and October 31.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the requirements?[NEWLINE]agent: Does your prosthetic or orthotic device or your skin medicine damage your clothes?[NEWLINE]user: not"}
{"id": "superseg_train_1481", "dialogue": "user: I want to know more about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]agent: Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: yes[NEWLINE]agent: [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: Who's covered?[NEWLINE]agent: Veteranss and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no[NEWLINE]agent:  You won't be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I have an illness caused by Agent Orange?"}
{"id": "superseg_train_1482", "dialogue": "user: Tell me about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]user: What else could you tell me?[NEWLINE]agent: If you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: No[NEWLINE]agent: You won't be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Who's covered?[NEWLINE]agent: Veterans and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I had contact with Agent Orange?"}
{"id": "superseg_train_1483", "dialogue": "user: Did the military purposely use agent orange?[NEWLINE]agent: Yes, during the Vietnam War the U.S. military used agent orange to help clear aways plants and trees.[NEWLINE]agent: Did you serve in the Vietnam War or near the DMZ?[NEWLINE]user: Yes, I was in the army during the Vietnam War.[NEWLINE]agent: You may have had contact with dangerous chemical. You may be eligible to receive disability compensation and other benefits for illnesses that are believed to be caused by agent orange.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I have an unofficial symptom of Agent Orange but I think that it was due to that chemical?[NEWLINE]agent: You will need to provide scientific and medical evidence that your condition is related to agent orange or show that your symptoms started during, or got worse, because of your military service.[NEWLINE]agent: Have you filed your claim yet on this matter?[NEWLINE]user: Yes, I have already filed a claim.[NEWLINE]agent: Make sure that it included your medical record which shows your current disability and the connection between agent orange exposure and your current disability.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for getting disability benefits from the VA?[NEWLINE]agent: Do you have an illness that is believe to have been caused by exposure to agent orange?[NEWLINE]user: No, my illness isn't listed as a specific cause of Agent Orange."}
{"id": "superseg_train_1484", "dialogue": "user: who used Agent orange exposure[NEWLINE]agent: The United States Army used Agent Orange to clean plants and trees during the Vietnam War[NEWLINE]agent: Did you serve in or near the Vietnam DMZ DMZ during the Vietnam era or in certain related jobs?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You have a disease that we believe is caused by Agent Orange called a suspected disease[NEWLINE]user: yes[NEWLINE]agent: ok then yes you may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: ok what if it was served in vietnam or in or near the demilitarized zone of korea?[NEWLINE]agent: You may have had contact with this herbicide. We refer to this as a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses that we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: ok when i file the claim what else should i bring[NEWLINE]agent: You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability[NEWLINE]user: If I have a disease that is not on Agent Orange related illnesses, but I think it was caused by Agent Orange, do I need it?"}
{"id": "superseg_train_1485", "dialogue": "user: can you help me with Agent Orange exposure please?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]agent: Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: no[NEWLINE]user: can I get disability compensation?[NEWLINE]agent: you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when file my claim?[NEWLINE]agent: you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: What should medical records show?[NEWLINE]agent: [53] you 'll need to submit a medical record that shows :s     [54] You have a current disability,s [55] and   [56] There 's a connection between Agent Orange exposure and your current disability[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no"}
{"id": "superseg_train_1486", "dialogue": "user: can you tell me about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]user: what if I  served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]agent: you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when file the claim?[NEWLINE]agent: you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record[NEWLINE]user: If I have an illness we believe is caused by Agent Orange?[NEWLINE]agent: You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: if I think I may have had contact with Agent Orange or other herbicides while serving in the military?[NEWLINE]agent: you can request a health exam.s   [72] Get an Agent Orange Registry health exams[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: yes"}
{"id": "superseg_train_1487", "dialogue": "user: Good day, sir. I've served my country in Vietnam, that I did. During my service I came into contact with that accursed agent orange. Nasty stuff. Now I'm concerned that this exposure damaged my health.[NEWLINE]agent: You're correct. The U.S. military used Agent Orange to clear plants and trees during the Vietnam War.[NEWLINE]user: Yes, I know. I've been there. Didn't I already mention that I served in Vietnam?[NEWLINE]agent: Then you may have had contact with this herbicide. We refer to this as having a presumption of contact. Here you can find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me then, which conditions do I need to meet to get disability benefits from VA?[NEWLINE]agent: Do you have an illness that you believe is caused by Agent Orange, called a presumptive disease?[NEWLINE]user: Yes, I do. That's why I'm here.[NEWLINE]agent: In that case you may be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So if I had contact with agent orange, I should qualify for the benefit, right?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about that?[NEWLINE]agent: You can, for example, review the Veterans compensation benefits rate tables.[NEWLINE]agent: Do you think you may have had contact with Agent Orange or other herbicides while serving in the military then?"}
{"id": "superseg_train_1488", "dialogue": "user: Good evening. I have some questions linked to agent orange exposure.[NEWLINE]agent: Of course. As you might already know, the U.S. military used Agent Orange to clear plants and trees during the Vietnam War.[NEWLINE]agent: Have you served  in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: No. I have served my country, God bless America, but I haven't been in Vietnam or Korea.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to file my claim?[NEWLINE]agent: To file a claim, you'll need to submit a medical record that shows that you have a current disability and that there's a connection between Agent Orange exposure and your current disability.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But tell me, what if I have an illness that is connected to Agent Orange?[NEWLINE]agent: In that case, you won't need to show that the problem started during or got worse because of your military service. This is because we believe that certain illnesses are the result of exposure to herbicides. We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered for that?[NEWLINE]agent: Both Veterans and qualified dependents are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Well, makes sense. What conditions do I need to fulfill to get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: No, none that I know of."}
{"id": "superseg_train_1489", "dialogue": "user: tell me about VR&E Self-Employment track please?[NEWLINE]agent: Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: yes[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: yes[NEWLINE]agent: Your service - connected disability makes it hard for you to prepare for, obtain, and maintain suitable employment a job that doesn t make your disability worse, is stable, and matches your abilities, aptitudes, and interests?[NEWLINE]user: no[NEWLINE]agent: you don't meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: but I want the VR&E Self-Employment track[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?"}
{"id": "superseg_train_1490", "dialogue": "user: Can the VR&E self-employment track help me to start my own business?[NEWLINE]agent: Are you a service member or veteran with a service-related disability?[NEWLINE]user: No, my disability isn't related to my time in the service.[NEWLINE][BOUNDARY][NEWLINE]user: Are there conditions on whether the VR&E will help me start my own business?[NEWLINE]agent: You may be eligible for help if you're a service member or veteran with a service-connected disability and meet a set of requirements.[NEWLINE]agent: Do you have a handicap from your service-connected disability that makes it hard for you to maintain employment?[NEWLINE]user: Yes, I was injured during my time of service.[NEWLINE]agent: Does this injury act as a cause of employment barrier?[NEWLINE]user: Yes, I have injuries that employment duties would worsen.[NEWLINE]agent: Are you currently enrolled in the VR&E?[NEWLINE]user: Yes, I have already enrolled in the VR&E program.[NEWLINE]agent: Have you had trouble maintaining employment due to your service-related injuries?[NEWLINE]user: No, I can do the job but it worsens my injuries."}
{"id": "superseg_train_1491", "dialogue": "user: If I have a disability due to the VR&E Self-Employment Pathway, how can you help me?[NEWLINE]agent: If you are a service member or veteran with a service-related disability and a job barrier who have a strong desire, skills, and drive to run a successful business[NEWLINE]user: no i'm not a disabled veteran service member[NEWLINE]user: how can i use vocational rehabilitation[NEWLINE]agent: You may be interested in vocational rehabilitation and employment VR&E Self - Job Tracking. Find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through VR&E Self-Employment?[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability, and you meet all of the requirements listed below[NEWLINE]agent: you must answer truthfully[NEWLINE]user: ok tell me the questions[NEWLINE]agent: You have a job or disability barrier[NEWLINE]user: yes[NEWLINE]agent: You are enrolled in VR&E[NEWLINE]user: not"}
{"id": "superseg_train_1492", "dialogue": "user: I would like to know about VR&E Self-Employment track[NEWLINE]agent: Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability,s [7] and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get through the VR&E Self-Employment track?[NEWLINE]agent: Coordination services and help with developing a proposed business plansAnalysis of your business conceptsTraining in small - business operations, marketing, and finances[NEWLINE]agent: do you want to know what to do after you develop your business plan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for these benefits?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: no"}
{"id": "superseg_train_1493", "dialogue": "user: Hello there, I have a bunch of questions about the VR&E Self-Employment track.[NEWLINE]agent: Are you a service member or Veteran with a service-connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: No, I am not.[NEWLINE]user: What if I was?[NEWLINE]agent: Then you may be interested in the Vocational Rehabilitation and Employment VR&E Self-Employment track. We could help you find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: Well, actually that's what I was hoping. I wanted to start my own business, a small store back in my hometown and hoped that the VR&E Self-Employment track could help. Can you somehow support me?[NEWLINE]agent: Yes, you may be eligible for these benefits if you're a service member or Veteran with a service-connected disability, and you meet all of the requirements.[NEWLINE]user: So what are these requirements you were talking about?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: Yes, I have a handicap.[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: No. I've been thinking about that, but I haven't enrolled in VR&E yet."}
{"id": "superseg_train_1494", "dialogue": "user: has information about the VR&E Track[NEWLINE]agent: Are you a service member or veteran with a service related disability?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through VR&E Self-Employment?[NEWLINE]agent: You may be eligible for these benefits if you become a service member or veteran with a service - connected disability.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a job or disability barrier?[NEWLINE]user: Yes[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: Yes[NEWLINE]agent: Does your service-related disability make it difficult for you to prepare for, obtain, and maintain suitable employment, a job that does not worsen your disability, is stable, and matches your skills, abilities, and interests?[NEWLINE]user: Yes"}
{"id": "superseg_train_1495", "dialogue": "user: hi i need help about VR&E track[NEWLINE]agent: Are you a service member or veteran with a service related disability?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What steps must I take to apply for VA disability?[NEWLINE]agent: Follow these steps to apply: First Sign in to your eBenefits account.[NEWLINE][BOUNDARY][NEWLINE]user: How can I become eligible for these benefits?[NEWLINE]agent: You may be eligible for these benefits if you become a service member or veteran with a service - connected disability, and meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get through VR&E Self-Employment?[NEWLINE]agent: we offer-Coordination services and help to develop a proposed business plan.\u00a0 -Analysis of your business concept-Training in small business operations, marketing and finance[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a job or disability barrier?[NEWLINE]user: do not"}
{"id": "superseg_train_1496", "dialogue": "user: I want help with employment[NEWLINE]agent: Are you a service member or Veteran with a service-connected disability?[NEWLINE]user: I'm a veteran[NEWLINE]agent: You might be interested in the Vocational Rehabilitation and Employment Self-Employment track. I can help you find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: How can I  get help starting my own business through the Self-Employment track?[NEWLINE]agent: You may be eligible for these benefits if you are a service member or Veteran with a service-connected disability and you meet certain requirements[NEWLINE]agent: Would you like to know what the requirements are?[NEWLINE]user: yes I would[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: no I don't[NEWLINE]agent: I'm sorry but you are not eligible[NEWLINE][BOUNDARY][NEWLINE]user: if I get a disability claim for being handicap I can get help?[NEWLINE]agent: Yes, if you meet the requirements the VR&E Self-Employment track can help you start your own business.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of help would it be?"}
{"id": "superseg_train_1497", "dialogue": "user: VR&E Self-Employment track[NEWLINE]agent: If you re a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: You have an employment barrier or handicap[NEWLINE]user: NO[NEWLINE]agent: you meet all of the requirements[NEWLINE]user: tell me more[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: i am readdy to apply"}
{"id": "superseg_train_1498", "dialogue": "user: What exactly is Veterans mortgage life insurance?[NEWLINE]agent: Veterans mortgage life insurance offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who made a home that fits their needs.[NEWLINE][BOUNDARY][NEWLINE]user: What are the important details i need to learn about VMLI?[NEWLINE]agent: You really should know that the money will be paid directly to the bank or other lender that holds you mortgage and not to a life insurance beneficiary chosen to get the money when you die, the amount of coverage will equal the amount you still owe on your mortgage but will never be more than $200,000, and VMLI is a decreasing - term insurance.[NEWLINE][BOUNDARY][NEWLINE]user: How would I be able to get these benefits?[NEWLINE]agent: The very first thing you should do is apply for a SAH grant.[NEWLINE]agent: Would you like to know what happens when you get the SAH grant?[NEWLINE]user: No, I do not need to know at this time what happens when I get the SAH grant.[NEWLINE]agent: Do you all ready have an SAH grant?[NEWLINE]user: No, I do not have an SAH grant at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be true for me to get a Veterans Mortgage Life Insurance?[NEWLINE]agent: Do you have a severe disability that we have concluded was caused or made worse by your service?[NEWLINE]user: No, I do not have a severe disability that was concluded to be caused or made worse by my service."}
{"id": "superseg_train_1499", "dialogue": "user: offered by Veterans Mortgage Life Insurance[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to families of veterans with serious service-related disabilities who have adapted a home to meet their needs. Find out if you qualify and how to apply for and manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: You may be able to get VMLI if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What kind of life insurance benefits can I get with vmli?[NEWLINE]agent: you could count Up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage[NEWLINE][BOUNDARY][NEWLINE]agent: it's important that you know the important details about VMLI[NEWLINE]user: what are the details?[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements[NEWLINE]agent: Do you have a serious disability that we have concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: Did you receive a SAH Specially Adapted Housing grant to buy, build or make changes like installing ramps or widening the doors of a home so you can live more independently?[NEWLINE]user: not"}
{"id": "superseg_train_1500", "dialogue": "user: Could you give me information about Veterans Mortgage Life Insurance (VMLI)[NEWLINE]agent: Of course, VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.[NEWLINE][BOUNDARY][NEWLINE]user: I understand and Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: Do you have a serious disability that we have concluded was caused or made worse by your service?[NEWLINE]user: do not[NEWLINE]agent: No You may be able to get VMLI because you don't meet all the requirements. I'm sorry[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I already have a SAH grant?[NEWLINE]agent: If you already have a SAH grant, ask your agent about VMLI.[NEWLINE]user: What if I get the SAH grant now, what happens?[NEWLINE]agent: If you get the SAH grant, your loan guarantee agent will tell you if you qualify for VMLI[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the company makes a profit?[NEWLINE]agent: VMLI has no loan or cash value and does not pay dividends in cash payments to policyholders when the company makes a profit.[NEWLINE]user: If you pay your mortgage, what will happen?"}
{"id": "superseg_train_1501", "dialogue": "user: Can you tell me about Veterans Mortgage Life Insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs[NEWLINE][BOUNDARY][NEWLINE]user: How much will I pay for these benefits?[NEWLINE]agent: Your VMLI premium will be based on all of these factors :s     [44] Your age,s [45] and     [46] The current balance of your mortgage loan,s [47] and     [48] How many more mortgage payments you need to make to pay off your mortgage, [49] and   [50] The amount of VMLI coverage you need[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements I must meet to get VMLI?[NEWLINE]agent: You have a severe disability that we ve concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: you received a Specially Adapted Housing SAH grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: yes[NEWLINE]agent: You have the title of the home?[NEWLINE]user: no[NEWLINE]agent: You can't get VMLI[NEWLINE][BOUNDARY][NEWLINE]user: what if I get the SAH grant?"}
{"id": "superseg_train_1502", "dialogue": "user: what can you tell me about VMLI?[NEWLINE]agent: [2] Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs.s   [3] Find out if you qualify and how to apply and manage your coverage[NEWLINE]user: Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: We'll help you find out if you qualify and how to apply and manage your coverage[NEWLINE][BOUNDARY][NEWLINE]user: are there any requirements?[NEWLINE]agent: YesDo you have a severe disability that we ve concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: Received a Specially Adapted Housing SAH grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: yes[NEWLINE]agent: Have the title of the home?[NEWLINE]user: yes[NEWLINE]agent: Have a mortgage on the home?[NEWLINE]user: yes[NEWLINE]agent: Are under 70 years old?[NEWLINE]user: yes"}
{"id": "superseg_train_1503", "dialogue": "user: Hello there. I need to know more about the mortgage life insurance for veterans.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do I qualify for that insurance?[NEWLINE]agent: You may be able to get VMLI if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I do qualify, I apply for it, get accepted. Then I decide to move. Do I need to report this to keep my coverage?[NEWLINE]agent: In that case, you'll need to let us know if you move or transfer your mortgage from one lender to another.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for this insurance?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: No, none of that.[NEWLINE]agent: Then you can't get VMLI. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to pay when getting these benefits?"}
{"id": "superseg_train_1504", "dialogue": "user: Hello, hope you are in good health. I need information about the mortgage life insurance for veterans.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance, VMLI, offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. How do I know if I qualify?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you received a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: Yes, I recently installed a ramp at my porch with that money. Needed it for my wheelchair.[NEWLINE]agent: Do you have the title of the home?[NEWLINE]user: Yes, it has been the home of our family for a generation already.[NEWLINE]agent: Do you have a mortgage on the home?[NEWLINE]user: Yes. I plan to have it paid off before I pass away, so my son doesn't have to worry too much about that.[NEWLINE]agent: Are you under 70 years old?[NEWLINE]user: No, I wish I was. I've turned 76 years old this April."}
{"id": "superseg_train_1505", "dialogue": "user: Good day. I want to learn about the mortgage life insurance for veterans, would be a great help for me.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: So, I'm sure there are conditions I need to meet to qualify. Right? Can you tell me what I need to do to qualify?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: Yes, you can say that. Lost both of my legs.[NEWLINE]agent: Did you receive a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: Yes, I got a grant to install a stair lift.[NEWLINE]agent: Do you have the title of the home?[NEWLINE]user: Yes, I hold the title. I literally worked, sweated and bled for it.[NEWLINE]agent: Do you have a mortgage on the home?[NEWLINE]user: Yes. I wasn't born a king, like I said, I had to work for it all and I did.[NEWLINE]agent: Are you under 70 years old?[NEWLINE]user: No, I wish I was. I'm 82, can you believe that? I barely can believe it myself."}
{"id": "superseg_train_1506", "dialogue": "user: Are housebound benefits added on top of my monthly VA pension?[NEWLINE]agent: Yes, these payments are added monthly to the amount of your VA pension for qualified veterans and survivors.[NEWLINE]user: Can you help me to see if I qualify for a housebound allowance?[NEWLINE]agent: Yes, we can help you see if you qualify for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is the eligibility requirements on receiving VA aid/attendance?[NEWLINE]agent: Do you already receive a VA pension?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]user: What are some ways I can apply for aid and attendance benefits?[NEWLINE]agent: You can send in a completed VA form to your pension management center.[NEWLINE][BOUNDARY][NEWLINE]user: What are some of the requirements I must meet to receive the aid?[NEWLINE]agent: You must rely on another person to help with all your daily tasks such as bathing, feeding and dressing. Do you meet these requirements?[NEWLINE]user: Yes, I have someone who lives with me that helps me do all these daily activities."}
{"id": "superseg_train_1507", "dialogue": "user: What is VA Aid and Attendance benefits and housebound allowance used for?[NEWLINE]agent: VA Aidi and Attendance or Housebound benefits provides a monthly payment on top of the amount of your monthly VA pension for qualified Veterans and survivors.[NEWLINE]user: If I need help with daily activities or am housebound will the aid help?[NEWLINE]agent: First you have to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How will I be qualified for VA Aid if i get a pension?[NEWLINE]agent: You can be eligible for other benefits as well.[NEWLINE]user: What must be true for me to get VA Aid on top of my VA pension?[NEWLINE]agent: Do you need another person to help you perform daily activities such as taking a bath, feeding, or dressing?[NEWLINE]user: Yes, I need help bathing, feeding, and dressing from another person.[NEWLINE]agent: Then you will absolutely receive VA aid and Attendance.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to know my VA decision?"}
{"id": "superseg_train_1508", "dialogue": "user: How VA Assistance and Home Assistance and Subsidy Benefits Help[NEWLINE]agent:  VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]user: If I need help with daily activities, or am I confined at home?[NEWLINE]agent: find out if you qualify[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You may be eligible for this benefit. s\u00a0 At least one of these must be true[NEWLINE]user: ok tell me what they are[NEWLINE]agent: You need another person to help you perform daily activities, like bathing, feeding, and dressing[NEWLINE]user: not[NEWLINE]agent: You have to stay in bed or spend a large portion of the day in bed because of illness[NEWLINE]user: yes[NEWLINE]agent: congratulations you are eligible for VA[NEWLINE][BOUNDARY][NEWLINE]user: how to make monthly payments added to the amount of a VA monthly pension"}
{"id": "superseg_train_1509", "dialogue": "user: Hello, would you like more information about VA Assistance and benefits of assistance and subsidy at home?[NEWLINE]agent: VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.[NEWLINE]user: and enter these benefits who are confined to their homes?[NEWLINE]agent: yes. and you can find out if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?[NEWLINE]user: yes[NEWLINE]agent: so if you may be eligible for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Very well, and what should I include with my VA form?[NEWLINE]agent: Other evidence, such as a doctor's report,[NEWLINE][BOUNDARY][NEWLINE]user: What other requirements do I need to obtain to benefit from VA assistance?[NEWLINE]agent: With the above requirements, you may be eligible for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: If I spend most of the time in my home due to a permanent disability, will I be able to receive the VA pension?"}
{"id": "superseg_train_1510", "dialogue": "user: can you give me information about VA Assistance and home assistance and subsidy benefits[NEWLINE]agent: Clear. VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors[NEWLINE]user: If I am a disabled person who needs help with daily activities, or is confined to her home, do I qualify for the benefit?[NEWLINE]agent: if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for VA help and assistance or homebound benefits as a veteran or survivor?[NEWLINE]agent: do you get a VA pension?[NEWLINE]user: yes[NEWLINE]agent: This is one of the requirements to be eligible for this benefit.[NEWLINE]user: What other requirements do I have to meet to be eligible for this benefit?[NEWLINE]agent: You may be eligible for this benefit.[NEWLINE]user: What other requirements must I meet?[NEWLINE]agent: Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?[NEWLINE]user: yes"}
{"id": "superseg_train_1511", "dialogue": "user: can you give me VA Assistance information and home assistance and subsidy benefits[NEWLINE]agent:  VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]agent: If I need help with daily activities, or I'm confined at home[NEWLINE]user: no it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in a nursing home?[NEWLINE]agent:  you ll also need to fill out a Request for Nursing Home Information in Connection with Claim for Aid and Attendance VA Form 21 - 0779.s Download VA Form 21 - 0779 PDF[NEWLINE][BOUNDARY][NEWLINE]user: ok can you help me with VA and assistance eligibility[NEWLINE]agent:  If you get a VA pension and you meet at least one of the requirements listed below[NEWLINE]user: ok can you help me with VA and assistance eligibility[NEWLINE]user: which are the requirements?[NEWLINE]agent: You need another person to help you perform daily activities, like bathing, feeding, and dressing[NEWLINE]user: yes"}
{"id": "superseg_train_1512", "dialogue": "user: can you tell me about VA Aid and Attendance benefits and Housebound allowance?[NEWLINE]agent: VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]user: what if I need help with daily activities or my housebound?[NEWLINE]agent: find out if you qualify[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA Aid and Attendance or Housebound benefits as a Veteran or survivor?[NEWLINE]agent: You need another person to help you perform daily activities, like bathing, feeding, and dressing[NEWLINE]user: yes[NEWLINE]agent: then you are eligible for this benefit[NEWLINE]user: is there any other requirement?[NEWLINE]agent: if you meet a single requirement it is enough[NEWLINE][BOUNDARY][NEWLINE]user: can I apply in person?"}
{"id": "superseg_train_1513", "dialogue": "user: What is VA assistance and home assistance and subsidy benefits?[NEWLINE]agent: is one that provides monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors[NEWLINE]agent: Do you need help with daily activities?[NEWLINE]user: yes i need help with my daily activities[NEWLINE]agent: ok you qualify[NEWLINE][BOUNDARY][NEWLINE]user: Should I fill out a Nursing Home Information Request?[NEWLINE]agent: Yes, you will need to complete a Nursing Home Request for Information regarding the Assistance and Assistance Request Form[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to meet any requirement to have VA assistance?[NEWLINE]agent: yes, you need someone else to help you carry out daily activities, such as bathing, feeding and dressing[NEWLINE]user: ok, if I have another person who helps me to carry out daily activities, like bathing, feeding and dressing.[NEWLINE]agent: ok you may be eligible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What form should I complete for a nursing home information request?[NEWLINE]agent: you must download form VA 21 - 0779 PDf[NEWLINE]user: What to do if I am in a nursing home?[NEWLINE]agent: You must complete a Nursing Home Information Request regarding the Assistance and Assistance Request Form[NEWLINE][BOUNDARY][NEWLINE]user: how to be eligible for this benefit?"}
{"id": "superseg_train_1514", "dialogue": "user: Hello, I would like to know if there is something that makes me more likely to obtain these benefits?[NEWLINE]agent: Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]agent: Would you like to know what requirements you must meet?[NEWLINE]user: yes I would like it[NEWLINE]agent: Do you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: no i don't enjoy that payment[NEWLINE]agent: Were you discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged because of a disability that worsened your duty?[NEWLINE]user: it's not the case either[NEWLINE]agent: Are you a recently decommissioned combat veteran?[NEWLINE]user: if I have been recently unsubscribed"}
{"id": "superseg_train_1515", "dialogue": "user: Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits if you meet at least one of the requirements listed below.[NEWLINE]user: ok what are the requirements?[NEWLINE]agent: Receive VA financial compensation payments for a service - disability related[NEWLINE]user: yes[NEWLINE]agent: if you may qualify for improved eligibility status[NEWLINE][BOUNDARY][NEWLINE]user: thank you but if you entered active duty after October 16, 1981[NEWLINE]agent: You must have completed 24 continuous months or the entire period for which you were called to active duty, unless any of the descriptions below are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: and if none of the requirements apply to me[NEWLINE]agent: You may still qualify for care based on your income. Learn more about how the amount of money your family earns can affect whether you qualify for VA benefits. Learn more about income limits[NEWLINE][BOUNDARY][NEWLINE]user: ok where do i find the agency?[NEWLINE]agent: Find your state s Veterans agency[NEWLINE][BOUNDARY][NEWLINE]user: How can I get instructions for this application in Spanish?"}
{"id": "superseg_train_1516", "dialogue": "user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: Yes You may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]user: which are the requirements?[NEWLINE]agent: Receive financial compensation payments from VA for a service - connected disability[NEWLINE]user: not[NEWLINE]agent: Were discharged for a disability resulting from something that happened to you in the line of duty[NEWLINE]user: not[NEWLINE]agent: Were discharged for a disability that got worse in the line of duty[NEWLINE]user: yes[NEWLINE]agent: If possible you qualify for improved eligibility status, which means you will be placed in a higher priority group.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA health care benefits?"}
{"id": "superseg_train_1517", "dialogue": "user: Hi. I would like to know about Eligibility for VA health care[NEWLINE]agent: we can help you find out if you can get VA health care as a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements[NEWLINE]agent: At least one of these must be true...[NEWLINE]user: ok[NEWLINE]agent: You receive financial compensation payments from VA for a service - connected disability?[NEWLINE]user: no[NEWLINE]agent: You were discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: yes[NEWLINE]agent: You qualify for enhanced eligibility status meaning you ll be placed in a higher priority group[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a current or former member of the Reserves or National Guard?"}
{"id": "superseg_train_1518", "dialogue": "user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: [23] Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements listed below.[NEWLINE]user: are there any requirements?[NEWLINE]agent: Yes.You:Receive financial compensation payments from VA for a service - connected disability?[NEWLINE]user: no[NEWLINE]agent: Were discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: yes[NEWLINE]agent: You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits since you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA health care benefits?[NEWLINE]agent: You may be able to get VA health care benefits if you served in the active military, naval, or air service and didn t receive a dishonorable discharge.[NEWLINE]user: what if I am a current or former member of the Reserves or National Guard?"}
{"id": "superseg_train_1519", "dialogue": "user: Hey, I was wondering how I can increase my chance to get benefits. Care to explain?[NEWLINE]agent: Of course. You may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits, if you meet at least one of the requirements.[NEWLINE]user: Would you be so kind and tell me the requirements?[NEWLINE]agent: Do you currently receive financial compensation payments from VA for a service-connected disability?[NEWLINE]user: Nope. I don't receive any payments right now.[NEWLINE]agent: Have you been discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: Yes, I have been discharged after I was recently crippled during a combat mission.[NEWLINE]agent: Then you may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I've served this country since 1979. I did more than my duty, sure you can do something for me now, am I right?[NEWLINE]agent: Of course. If you served prior to September 7, 1980, you will qualify for benefits.[NEWLINE]user: That's what I want to hear. And what about those VA health care benefits?[NEWLINE]agent: You may be able to get VA health care benefits if you served in the active military, naval, or air service and didn't receive a dishonorable discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a combat Veteran who just returned from service? Like I said, I've served this country since 1979, God bless America, but wasn't crippled until recently, after a bomb went off on a combat mission in Iraq. I really need those benefits, I don't want to burden my family."}
{"id": "superseg_train_1520", "dialogue": "user: hi i need help about Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]agent: Do you know what requirements you need to meet?[NEWLINE]user: if some[NEWLINE]agent: Did you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged because of a disability that worsened your duty?[NEWLINE]user: do not[NEWLINE]agent: Are you a recently decommissioned combat veteran?[NEWLINE]user: Yes[NEWLINE]agent: very well then yes you may qualify for an improved eligibility status[NEWLINE][BOUNDARY][NEWLINE]user: May I be able to get VA health care benefits if I served in the military?"}
{"id": "superseg_train_1521", "dialogue": "user: hi i need help about Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes. You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: Yes[NEWLINE]agent: Yes You may qualify as you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: Priority Groups Find out what VA priority groups are, how they work, and how they can affect you.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens if i retire?[NEWLINE]agent: If you retire, you are eligible for TRICARE. You may also qualify for certain VA health care benefits.[NEWLINE]user: What happens if I am separating from the service due to a service related illness or injury?"}
{"id": "superseg_train_1522", "dialogue": "user: Hi. Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: What are the requirements?[NEWLINE]agent: Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent: Are a former prisoner of war POW?[NEWLINE]user: yes[NEWLINE]agent: We'll cover the cost of your eyeglasses then[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA cover the cost of hearing aids too?[NEWLINE]agent: Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: [41] contact the prosthetic representative at your nearest VA medical center or clinic.s   [42] Find a VA health facility near you[NEWLINE][BOUNDARY][NEWLINE]user: Are my routine eye exams covered under my VA health care benefits?"}
{"id": "superseg_train_1523", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We ll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: what requirements?[NEWLINE]agent:  We ll cover the cost of your eyeglasses if you meet at least one of the requirements listed below[NEWLINE]user: ok, what requirements?[NEWLINE]agent: Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent:  Are you a former prisoner of war POW?[NEWLINE]user: no[NEWLINE]agent: Were awarded a Purple Heart?[NEWLINE]user: no[NEWLINE]agent: Receive benefits under Title 38 United States Code U.S.C?[NEWLINE]user: no[NEWLINE]agent: Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?[NEWLINE]user: no"}
{"id": "superseg_train_1524", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of our requirements[NEWLINE]user: what if i need more information?[NEWLINE]agent: contact the prosthetic representative at your nearest VA medical center or clinic.s   [42] Find a VA health facility near you[NEWLINE]user: What issues I must have in order for you to cover the cost of my eyeglasses?[NEWLINE]agent: Vision problems caused by an illness or the treatment of an illness for which you re receiving VA care, like :s   [29] Stroke[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA cover the cost of hearing aids too?[NEWLINE]agent: Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements I should meet in order for you to cover the cost of my eyeglasses?[NEWLINE]agent: Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: yes"}
{"id": "superseg_train_1525", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: You:Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent: Are a former prisoner of war POW?[NEWLINE]user: no[NEWLINE]agent: Were awarded a Purple Heart?[NEWLINE]user: no[NEWLINE]agent: Receive benefits under Title 38 United States Code U.S.C?[NEWLINE]user: no[NEWLINE]agent: Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?[NEWLINE]user: yes"}
{"id": "superseg_train_1526", "dialogue": "user: Hey, I need to know if VA will pay for my glasses.[NEWLINE]agent: Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.[NEWLINE]user: Where can I find more information about all this?[NEWLINE]agent: You could contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: Will do. What are those requirements you mentioned earlier?[NEWLINE]agent: Do you have a compensable service-connected disability, a disability linked to your military service for which you're receiving VA disability payments?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you a former prisoner of war?[NEWLINE]user: No. Why would I? I've never been part of an actual war.[NEWLINE]agent: Were you awarded a Purple Heart?[NEWLINE]user: No. I wouldn't say no if you want to send me one though.[NEWLINE]agent: Do you currently receive benefits under Title 38 United States Code U.S.C.?[NEWLINE]user: Yes, I do. That applies."}
{"id": "superseg_train_1527", "dialogue": "user: Good evening. I would like to know if VA covers my glasses.[NEWLINE]agent: Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.[NEWLINE]user: What are those requirements?[NEWLINE]agent: Do you have a compensable service-connected disability a disability linked to your military service for which you're receiving VA disability payments?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case we'll cover the cost of your eyeglasses.[NEWLINE]user: Sounds great. And what kind of issues would qualify me for that? I'm asking for my brother.[NEWLINE]agent: To qualify, you must have vision problems caused by an illness or the treatment of an illness for which you're receiving VA care, like a stroke, for example.[NEWLINE]user: Ah. Where can I find more information about that?[NEWLINE]agent: Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: One more question, do you cover the full cost of my glasses?"}
{"id": "superseg_train_1528", "dialogue": "user: Hi, I need to know if the VA will cover the cost of the glasses?[NEWLINE]agent: We will cover the cost of your glasses if you meet at least one of the requirements[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: with at least one of the requirements that I will present below.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: do not[NEWLINE]agent: Are you a former prisoner of war prisoner of war?[NEWLINE]user: do not[NEWLINE]agent: Did you get a Purple Heart?[NEWLINE]user: yes[NEWLINE]agent: Because you meet at least one of the requirements We will cover the cost of your glasses[NEWLINE]user: Where can i get more information?[NEWLINE]agent: For more information, contact your prosthetic representative at your nearest VA clinic or medical center. Find a VA health center near you[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA also cover the cost of hearing aids?"}
{"id": "superseg_train_1529", "dialogue": "user: hi i need help about Will VA cover the cost of the glasses?[NEWLINE]agent: Gladly with the VA program We will cover the cost of your glasses if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What does this benefit cover?[NEWLINE]agent: What we will cover is your routine eye exams and preventive vision tests, such as glaucoma screenings.[NEWLINE]user: How nice to know that. and Are my routine eye exams covered by my VA health care benefits?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA also cover the cost of hearing aids?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes"}
{"id": "superseg_train_1530", "dialogue": "user: can you help me see how I get my VA medical records online[NEWLINE]agent: of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.[NEWLINE][BOUNDARY][NEWLINE]user: will have information about VA blue button[NEWLINE][BOUNDARY][NEWLINE]user: what allows me to do that button?[NEWLINE]agent: VA Blue Button is a feature of the Health Management Portal within My HealtheVet. It allows you to view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: how good. and I am eligible to use all the functions of the VA blue button[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: okay. and are you registered as a patient in a VA health center?[NEWLINE]user: no, I am not registered as a patient in a VA health center[NEWLINE]agent: Excuse me, not meeting all the requirements does not make you eligible to use all the features of the VA Blue Button[NEWLINE][BOUNDARY][NEWLINE]user: that bad. well answer another concern Once I log in, how do I get to my medical records?"}
{"id": "superseg_train_1531", "dialogue": "user: hi could you help me see how I get my VA medical records online[NEWLINE]agent: Of course, our online tools can help you view, organize, and share your VA medical records and personal health information..[NEWLINE][BOUNDARY][NEWLINE]user: What is the Blue Button VA service about?[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my mind if I want to share my information later?[NEWLINE]agent: Yes you can do it dear customer[NEWLINE]user: What should I do if I change my mind and want to share my health information?[NEWLINE]agent: Complete and submit Form VA 10 - 10163 Application and Permission to Participate in the Exchange of Protected Health Information. that way you can do it[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to be eligible for the VA blue button functions?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: yes[NEWLINE]agent: Are you registered as a patient in a VA health center?[NEWLINE]user: yes"}
{"id": "superseg_train_1532", "dialogue": "user: how do i get a VA medical record online[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you are eligible and how to sign up to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]agent: you want to get the VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent:  Enrolled in VA health care[NEWLINE]user: yes[NEWLINE]agent: Registered as a patient in a VA health facility[NEWLINE]user: not[NEWLINE]agent: I'm sorry it doesn't meet all the requirements[NEWLINE]user: and how can i be eligible?[NEWLINE]agent: You can use all the features of this tool if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I need to know More about VA Blue Button[NEWLINE]agent: You can get answers to frequently asked questions about the VA Blue Button and related tools within My HealtheVet. Read the Frequently Asked Questions about the Blue VA Button Read the Frequently Asked Questions about the VA Health Summary Read the VA Questions and Medical Reports[NEWLINE][BOUNDARY][NEWLINE]user: How do i get to my medical records?"}
{"id": "superseg_train_1533", "dialogue": "user: can you give me information on Get your VA medical records online[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you re eligible and how to sign in to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]user: what is va blue button[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements for that benefit am i eligible?[NEWLINE]agent: Enrolled in VA health care[NEWLINE]user: not[NEWLINE]agent: I am sorry you do not meet the requirements for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What is VA Blue Button, and how can it help me manage my health care?[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record. With this tool[NEWLINE][BOUNDARY][NEWLINE]user: If I want to add information to my personal health record?[NEWLINE]agent: click on Track Health in the blue navigation menu at the top of the page. You ll go to a new page where you can choose to record information like your vital signs, health history, goals, and food and exercise efforts[NEWLINE][BOUNDARY][NEWLINE]user: If I change my mind and want to share my health information, what should I do?"}
{"id": "superseg_train_1534", "dialogue": "user: how can I get my VA medical records online?[NEWLINE]agent:  Our online tools can help you view, organize, and share your VA medical records and personal health information.s   [3] Find out if you re eligible and how to sign in to start using these tools[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know about VA Blue Button?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to know about VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is VA Blue Button, and how can it help you manage your health care?[NEWLINE]user: yes[NEWLINE]agent:  VA Blue Button is a feature of the health management portal within My HealtheVet.s   [8] It lets you view, print, save, download, and share information from your VA medical record and personal health record[NEWLINE]user: what else can you tell me?[NEWLINE]agent: With this tool,s [10] you can better manage your health needs and communicate with your health care team.[11] With VA Blue Button, [12] you can :   [13] Download a customized Blue Button report with information from your VA medical records, personal health record, and in some cases your military service record[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to use all the features of VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: yes[NEWLINE]agent: Are you registered as a patient in a VA health facility?[NEWLINE]user: no"}
{"id": "superseg_train_1535", "dialogue": "user: How can I get my VA medical records online?[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information.s   [3] Find out if you re eligible and how to sign in to start using these tools[NEWLINE][BOUNDARY][NEWLINE]agent: do you know about VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to use all the features of VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: no[NEWLINE]agent: You are not eligible to use VA Blue Button[NEWLINE][BOUNDARY][NEWLINE]user: What is VA Blue Button, and how can it help me manage my health care?[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet.s   [8] It lets you view, print, save, download, and share information from your VA medical record and personal health record[NEWLINE][BOUNDARY][NEWLINE]user: what if I print or download anything from the website?"}
{"id": "superseg_train_1536", "dialogue": "user: Hey, can you tell me how I can see my medical records online?[NEWLINE]agent: Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information. First you should find out if you're eligible and how to sign in to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know VA Blue Button?[NEWLINE]user: Yes, I read about that.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I have to meet to qualify for VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Well, yeah. I am currently enrolled in your health care.[NEWLINE]agent: Are you registered as a patient in a VA health facility?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case, you can use all the features of this tool.[NEWLINE][BOUNDARY][NEWLINE]user: What if I choose to, let's say, not to share all that information with the world, but I change my mind later?"}
{"id": "superseg_train_1537", "dialogue": "user: Hello there, can you tell me how I view my medical records online?[NEWLINE]agent: Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about VA Blue Button?[NEWLINE][BOUNDARY][NEWLINE]user: I mean, what can VA Blue Button do to help me with my data?.[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. And what if I want to add information to my health record?[NEWLINE]agent: Simply click on Track Health in the blue navigation menu at the top of the page. You'll go to a new page where you can choose to record information like your vital signs, health history, goals, and food and exercise efforts.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, haven't seen this before. Thank you. And what conditions do I need to fulfill to qualify for using all features of VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you registered as a patient in a VA health facility?[NEWLINE]user: Yes. I'm currently registered as a patient and treated in one."}
{"id": "superseg_train_1538", "dialogue": "user: I need to know about Agent Orange exposure in Vietnam or Korea?[NEWLINE]agent:  Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: no[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]user: yes[NEWLINE]user: what else can you tell me about it?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: How do I file a claim for disability compensation?[NEWLINE]agent: When you file your claim, [35] you 'll need to submit :     [36] that shows you have an Agent Orange related illness [37] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: How am I able to get disability benefits?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no"}
{"id": "superseg_train_1539", "dialogue": "user: Hi. can you help me get information about Agent Orange Exhibition in Vietnam or Korea[NEWLINE]agent: clear Did you serve in Vietnam, even aboard a ship on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I file my claim?[NEWLINE]agent: it is very easy you only have to send:shows you have an Agent Orange related illness\u00a0 A medical history[NEWLINE][BOUNDARY][NEWLINE]user: and is there anything that shows which diseases are related to the agent orange?[NEWLINE]agent: of course. You can review our lists of diseases related to Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of sample should I send to show the disease I have?[NEWLINE]agent: any issued by your doctor. in the medical history[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to obtain disability benefits?[NEWLINE]agent: Do you have a disease that we believe is caused by Agent Orange?[NEWLINE]user: do not"}
{"id": "superseg_train_1540", "dialogue": "user: what can you tell me about Agent Orange exposure in Vietnam or Korea?[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no[NEWLINE]agent: You are not able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a list of diseases related to Agent Orange?[NEWLINE]agent: YesReview our list of diseases related to Agent Orange:[43] Served aboard a vessel operating not more than 12 nautical miles seaward from the demarcation line of the waters of Vietnam and Cambodia as detailed in Public Law 116 - 23, the Blue Water Navy Vietnam Veterans Act of 2019,s [44] or   [45] Were exposed to herbicides in a location other than Vietnam or the Korean Demilitarized Zones   [46] Find out how to file a claim for disability compensations[NEWLINE][BOUNDARY][NEWLINE]user: What if I served in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: how to file the claim?"}
{"id": "superseg_train_1541", "dialogue": "user: tell me about Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: no[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]user: no[NEWLINE]user: what if I served in either of these locations?[NEWLINE]agent: [5] you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE]user: how can I find out if I can get disability compensation?[NEWLINE]agent: We'll help you find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when I file my claim?[NEWLINE]agent:  you 'll need to submit :s     [36] that shows you have an Agent Orange related illnesss [37] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: yes"}
{"id": "superseg_train_1542", "dialogue": "user: Can you give me information about Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What is covered by insurance?[NEWLINE]agent:  Veteranos y Dependientes calificados[NEWLINE][BOUNDARY][NEWLINE]user: And if I have had contact with Agent Orange, a herbicide that the US Army. USA Did you use to clean plants and trees during the war? What do you recommend me?[NEWLINE]agent: Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for VA disability benefits?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: if you can get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?"}
{"id": "superseg_train_1543", "dialogue": "user: Hello. I came in contact with agent orange and need some guidance now.[NEWLINE]agent: Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: No, I wasn't in Vietnam.[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone, during the Vietnam Era?[NEWLINE]user: No, I wasn't there.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what the conditions for disability benefits are?[NEWLINE]agent: Of course. Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: Yes, at least that is what the doctor said.[NEWLINE]agent: In that case you may be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Wonderful. Can any of you folks help me with filing my claim?[NEWLINE]agent: Yes, you can call 800-827-1000 or TTY 800-877-8339, or simply go to your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. And what about the coverage? Who is covered?"}
{"id": "superseg_train_1544", "dialogue": "user: Hello? Can any of you folks tell me what to do if I got exposed to that nasty agent orange?[NEWLINE]agent: Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone during the Vietnam Era?[NEWLINE]user: Yes, I've been stationed in Korea. Met my wife there.[NEWLINE][BOUNDARY][NEWLINE]user: Can I somehow get disability benefits from you folks?[NEWLINE]agent: Yes, you may be able to get disability benefits if the below descriptions are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I served in Korea. Is that one of the requirements?[NEWLINE]agent: Yes. You may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact.[NEWLINE][BOUNDARY][NEWLINE]user: Oh boy. What other conditions do I have to meet to get disability benefits?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: No, not that I know of."}
{"id": "superseg_train_1545", "dialogue": "user: can you give me details of Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE]user: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.s[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: ok tell me the requirements?[NEWLINE]user: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: If you served in either of these locations[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filing my claim?[NEWLINE]agent:  You can get help from us in one of these ways :Call 800 - 827 - 1000 or TTY 800 - 877 - 8339,Go to your nearest VA regional benefit office,[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_1546", "dialogue": "user: If I can t get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements[NEWLINE]user: What are the requirements?[NEWLINE]agent: Are you signed up for VA health careApply now?[NEWLINE]user: yes[NEWLINE]agent: then you are be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: how to qualify for a one - time course of dental care?[NEWLINE]agent: You may qualify for : A one - time course of dental care that a VA dental care provider concludes you need to achieve at least one of the goals listed below.   [67] The dental care must be needed to :s     [68] Relieve your pain,s [69] or     [70] Help you get a job[NEWLINE]user: what about the Dental Trauma Rating VA Form?[NEWLINE]agent: You should know : A Dental Trauma Rating VA Form 10 - 564-D or VA Regional Office Rating Decision letter VA Form 10 - 7131 will tell you the tooth / teeth / condition that are trauma rated[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA dental care benefits for some or all of my dental care?"}
{"id": "superseg_train_1547", "dialogue": "user: hi i need some help if i can't get VA dental care benefits, can i get help buying dental insurance?[NEWLINE]agent: Yes You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE]user: And what requirements do I have to meet to buy it?[NEWLINE]agent: are you signed up for VA medical care?[NEWLINE]user: yes[NEWLINE]agent: since you are in compliance You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: How does dental care help?[NEWLINE]agent: dental care Relieves pain, and helps you get a job,[NEWLINE]user: pk thanks for the info. and another question is what class is it?[NEWLINE]agent: You are in: Class III[NEWLINE][BOUNDARY][NEWLINE]user: What factors influence you can get VA dental care?[NEWLINE]agent: It depends on a number of factors, such as your military service history and your current health and life situation. Based on these factors, VA places you in a benefit class and gets the specific benefits assigned to that class.[NEWLINE][BOUNDARY][NEWLINE]user: Through which program can I buy dental insurance at low cost?[NEWLINE]agent: You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for a dental care course?"}
{"id": "superseg_train_1548", "dialogue": "user: What VA dental care benefits do I qualify for?[NEWLINE]agent: you must enter our portal Click on the statement below that best describes you to learn your benefits class and the dental benefits you may qualify for[NEWLINE]agent: want any dental care needed?[NEWLINE]user: yes[NEWLINE]agent: If you are paid 100% that does not qualify you for this benefit[NEWLINE]user: Are you in a hospitalized state?[NEWLINE]agent: correct You are in: Hospitalized patient status[NEWLINE][BOUNDARY][NEWLINE]user: If I can't get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You didn t receive a dishonorable discharge[NEWLINE]user: not"}
{"id": "superseg_train_1549", "dialogue": "user:  If I can t get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Will I qualify for one time dental care?[NEWLINE]agent:  All of these must be true for you : You didn t receive a dishonorable discharge[NEWLINE]user: are there any stipulations?[NEWLINE]agent: *Please note If you re being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care,  that doesn t qualify you for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be up for VA health care Apply now[NEWLINE]agent: Are signed up for VA health careApply now[NEWLINE]user: no[NEWLINE]agent:  Are signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans[NEWLINE]user: no"}
{"id": "superseg_train_1550", "dialogue": "user: If I can't get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below[NEWLINE]user: ok[NEWLINE]agent: Are you signed up for VA health careApply now?[NEWLINE]user: no[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: yes[NEWLINE]agent: You are able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE]user: great[NEWLINE]agent: can I help you with anything else?[NEWLINE][BOUNDARY][NEWLINE]user: What if I got a dental award letter from VBA dated before 1955 stating that my dental conditions aren't compensable?[NEWLINE]agent: [39] then you are no longer eligible for Class II outpatient dental treatment.s   [40] This is because of Public Law 83, which was enacted June 16, 1955, and which amended Veterans eligibility for outpatient dental services[NEWLINE]user: what if I'm in Class IIB?"}
{"id": "superseg_train_1551", "dialogue": "user: Hello, I wanted to know which dental care benefits I can use as a veteran.[NEWLINE]agent: Of course. First we need to find out your benefits class and the dental benefits you may qualify for.[NEWLINE]agent: Are you being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care?[NEWLINE]user: No, I'm not receiving any payments.[NEWLINE][BOUNDARY][NEWLINE]user: So can I apply for those benefits?[NEWLINE]agent: Yes, you can apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: But what are the conditions I need to meet? There's no point in applying if my application gets rejected due to that.[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: Yes, I've been in champva for a while now."}
{"id": "superseg_train_1552", "dialogue": "user: Hello. How are you doing today? I need to know which dental care benefits I qualify for, please.[NEWLINE]agent: Of course. First we need to find out your benefits class and the dental benefits you may qualify for.[NEWLINE]user: My 100 % disabling rate won't suffice?[NEWLINE]agent: Correct, that alone doesn't qualify you for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Well, what DOES qualify me for help with my dental insurance if I don't qualify for VA dental care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, am not.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: No.[NEWLINE]agent: In that case I'm afraid that you can't buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, to hell with that then. What if I was eligible for VA dental care?[NEWLINE]agent: Then you might be able to get some or all of your dental care through VA. You can find out how to get VA dental care or how to buy dental insurance here if you don't qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Well, yeah. We talked about that. So once again, if I can't get the VA dental care benefits, can you help me paying my dental insurance?"}
{"id": "superseg_train_1553", "dialogue": "user: I was wondering if I can get help with my dental insurance, becauce I can't get VA dental care benefits.[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program, VADIP, if you meet at least one of the requirements.[NEWLINE]user: And what are those requirements, if I may ask?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, I am not.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, you won't be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program then. I'm sorry.[NEWLINE][BOUNDARY][NEWLINE]user: That's ok. Is there anything else I may qualify for?[NEWLINE]agent: You may qualify for a one-time course of dental care that a VA dental care provider concludes.[NEWLINE]user: Do I need the dental care for a specific goal?[NEWLINE]agent: Yes, the dental care must be needed to make it possible for you to be in the vocational rehab program and make it possible for you to reach the goals of your vocational rehab program.[NEWLINE]user: Is there anything else I should know?"}
{"id": "superseg_train_1554", "dialogue": "user: hi could you help me get information about VA education benefits for survivors and dependents[NEWLINE]agent: clear you must first find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child, or the surviving spouse or child of a veteran?[NEWLINE]user: if I am the spouse of a veteran[NEWLINE]agent: If that's the case, you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if for some reason I am a dependent who does not meet the criteria that you establish?[NEWLINE]agent: You can still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.[NEWLINE]user: Am I eligible to receive educational benefits?[NEWLINE]agent: You may qualify for VA education benefits under Chapter 35 benefits because you are the spouse of a service member[NEWLINE]agent: do you meet the requirements?[NEWLINE]user: I think so[NEWLINE]agent: Did your husband die in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: To get the benefits you will have to explain the following. Apply for VA education benefits Chapter 35 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Excuse me, can you repeat me in which chapter is the VA education benefits?"}
{"id": "superseg_train_1555", "dialogue": "user: please give me some info about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE]user: how do i know if i qualify for Chapter 35 benefits?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE]user: How do i Find out if i am eligible for VA education benefits for dependents and survivors[NEWLINE]agent: here you can Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: yes?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: no[NEWLINE]agent: Is missing in action or was captured in the line of duty by a hostile force?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_1556", "dialogue": "user: how do i get information about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you are eligible for VA dependent and survivor education benefits, also called Chapter 35 benefits.[NEWLINE]agent: Are you a spouse or dependent child or the surviving spouse or child of a veteran?[NEWLINE]user: yes[NEWLINE]agent: in light of that you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know if I am eligible for educational benefits?[NEWLINE]agent: You may qualify for VA education benefits under Chapter 35 benefits if you are the child or spouse of a service member and one of the following descriptions is true for the service member.[NEWLINE]user: What are the requirements that I must meet?[NEWLINE]agent: Service member: Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE]user: What if I am a dependent who does not meet the above criteria?[NEWLINE]agent: You may still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: How good and what benefits can I get?"}
{"id": "superseg_train_1557", "dialogue": "user: can you give me information about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a spouse or dependent child or the surviving spouse or child of a veteran?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: which are the requirements?[NEWLINE]agent: Died in the line of duty after September 10, 2001,[NEWLINE]user: not[NEWLINE]agent: Is missing in action or was captured in the line of duty by a hostile force[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user:  How do I get these benefits?"}
{"id": "superseg_train_1558", "dialogue": "user: can you help me with information about VA education benefits for survivors and dependents?[NEWLINE]agent: We can help you to find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]user: what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: ok, what descriptions must be true?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_1559", "dialogue": "user: what can you tell me about VA education benefits for survivors and dependents?[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: no[NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE][BOUNDARY][NEWLINE]user: ok, how can I know?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member[NEWLINE]user: what else?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_1560", "dialogue": "user: what can you tell me about VA education benefits for survivors and dependents?[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]user: what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member[NEWLINE]agent: One of these must be true.[NEWLINE]user: ok[NEWLINE]agent: The service member :     [9] Died in the line of duty after September 10, 2001?[NEWLINE]user: no[NEWLINE]agent: Is missing in action or was captured in the line of duty by a hostile force?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_1561", "dialogue": "user: Hello, can you tell me more about VA education benefits for survivors?[NEWLINE]agent: Of course, you can find out if you're eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits.[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: Yes, I'm the surviving spouse of a Veteran.[NEWLINE]agent: In that case you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE]user: In other words surviving spouses of Veterans are eligible for these benefits, right? My sister is also a survivor, so it'd be interesting to know.[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible for education benefits?[NEWLINE]user: Yes, I should be. I've skimmed through the requirements and I seem to fulfill them all.[NEWLINE]agent: In that case you may qualify for VA education benefits or Chapter 35 benefits, provided you fulfill all of the requirements.[NEWLINE]agent: Can you tell me if the following things are true?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: Did your husband die in the line of duty after September 10, 2001?[NEWLINE]user: Yes, he did. May he rest in peace.[NEWLINE]user: Being the spouse of a Veteran, do I have any chance for those educational benefits?[NEWLINE]agent: Yes, you may qualify for VA education benefits, or Chapter 35 benefits, if you're the child or spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What benefits can I expect?"}
{"id": "superseg_train_1562", "dialogue": "user: Hello, could you give me information about the Reserve Educational Assistance Program (REAP)[NEWLINE]agent: Of course, the Reserve Educational Assistance REAP Program ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in effect for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]user: And how does REAP affect me?[NEWLINE]agent: to find out how this change affects you and what to do next. Find the description below that best suits your situation[NEWLINE][BOUNDARY][NEWLINE]user: and what requirements should i meet?[NEWLINE]agent: Did you perform the REAP Eligibility established before November 25, 2015?[NEWLINE]user: yes[NEWLINE]agent: Lost eligibility when we dropped that program on November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: as you do not meet the requirements You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility, sorry[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much this change affects me?"}
{"id": "superseg_train_1563", "dialogue": "user: when I finish the Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you.[NEWLINE][BOUNDARY][NEWLINE]user: How does it affect me that REAP has ended?[NEWLINE]agent:  Find the description below that best fits your situation to learn about how this change affects you, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Established REAP eligibility before November 25, 2015[NEWLINE]user: yes[NEWLINE]agent:  Lost eligibility when we retired that program on November 25, 2015[NEWLINE]user: yes[NEWLINE]agent: Yes Can you credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE][BOUNDARY][NEWLINE]user: If you apply for REAP benefits but don't start"}
{"id": "superseg_train_1564", "dialogue": "user: Hello, could you help me get information from the Educational Reserve Assistance Program (REAP)[NEWLINE]agent: with pleasure. The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: interesting but how does it affect me that REAP is over?[NEWLINE]agent: Find the description in the link below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: And what requirements do I have to meet to be eligible for the benefit?[NEWLINE]agent: Do you have REAP Eligibility established before November 25, 2015?[NEWLINE]user: yes[NEWLINE]agent: Did you lose eligibility when we dropped that program on November 25, 2015?[NEWLINE]user: yes[NEWLINE]agent: very well meets the requirements Can credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE]user: Thanks a lot. But another question, how can I do if I want to change my benefits?"}
{"id": "superseg_train_1565", "dialogue": "user: can you help me with information about the Educational Reserve Assistance Program (REAP)[NEWLINE]agent: can you help me with information about the Educational Reserve Assistance Program (REAP)[NEWLINE][BOUNDARY][NEWLINE]user: Can it affect whether REAP has ended?[NEWLINE]agent: You can find the description below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: What if you applied for REAP after November 24, 2015?[NEWLINE]agent: if it is on that date You are not eligible to receive REAP benefits, but you may be eligible for GI Bill benefits after September 11. let us and we will review your application and give you the benefits you qualify for[NEWLINE][BOUNDARY][NEWLINE]user: What if I already attended a school on November 24, 2015?[NEWLINE]agent: It conforms to this description if you were already attending a school or training program on November 24, 2015, or during the last semester, quarter, or term that ended before then.[NEWLINE][BOUNDARY][NEWLINE]user: OK well. and what requirements do i need to meet?[NEWLINE]agent: Do you have REAP Eligibility established before November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility as you do not meet the requirements sorry[NEWLINE]user: What do I do if I want to change my benefits?"}
{"id": "superseg_train_1566", "dialogue": "user: Is the REAP program still in effect?[NEWLINE]agent: The REAP program ended on November 25th, 2015. However, under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]user: Will this affect me now that the program has ended?[NEWLINE]agent: Yes, below are some descriptions that best fit your personal situation and the steps that you can take next.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was using REAP benefits before November 24th of 2015?[NEWLINE]agent: You will have until November 25th, 2019 to continue using the benefits.[NEWLINE]user: Does that count if I was already attending school on November 24th, 2015?[NEWLINE]agent: Yes, you would still apply.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive REAP benefits if I didn't start school until after November 24th, 2015?[NEWLINE]agent: No, you are no longer able to receive REAP benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When can I credit my REAP eligibility toward my post-9/11 GI bill?[NEWLINE]agent: You can do this if you established REAP eligibility before November 25th, 2015, does that apply to you?[NEWLINE]user: No, I established Reap benefits after that date."}
{"id": "superseg_train_1567", "dialogue": "user: Hello there, I would like to learn more about the reserve educational assistance program.[NEWLINE]agent: Of course. The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how it may affect you that REAP has ended?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can find the description that best fits your situation below and with it you can learn about how this change affects you, and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Wait. I've been using REAP benefits before the 24th of November 2015. What about that?[NEWLINE]agent: In that case you can keep using your REAP benefits until November 25, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And under which conditions do my REAP benefits count toward my GI Bill eligibility after REAP ended?[NEWLINE]agent: Did you establish REAP eligibility before November 25, 2015?[NEWLINE]user: No, I established it in 2016. Is that a problem?[NEWLINE]agent: In that case you can't credit your REAP eligibility toward your Post-9/11 GI Bill eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: That's not good. What if I applied for the benefits but started school after November 24, 2015?"}
{"id": "superseg_train_1568", "dialogue": "user: can you give me details of REAP[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you.[NEWLINE][BOUNDARY][NEWLINE]agent: Does it affect you that REAP is over?[NEWLINE]user: yes[NEWLINE]agent: We will find below what best suits your situation to know how this change affects you[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  Established REAP eligibility before November 25, 2015[NEWLINE]user: not[NEWLINE]agent: cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE][BOUNDARY][NEWLINE]user: If you applied for REAP benefits, but you didn t start school until after November 24, 2015[NEWLINE]agent: You re no longer eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. Learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: attended a school or training program on November 24, 2015, or during the last semester, quarter, or term ending before that date that you were able to do"}
{"id": "superseg_train_1569", "dialogue": "user: can you give me details of Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you[NEWLINE][BOUNDARY][NEWLINE]agent: How does it affect me that REAP has ended?[NEWLINE]user: yes[NEWLINE]agent: Find the description below that best fits your situation to learn about how this change affects you, and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: were you actively using REAP benefits on November 24, 2015 does that affect you?[NEWLINE]agent: You can keep using your REAP benefits until November 25, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: If you applied for REAP after November 24, 2015, can you?[NEWLINE]agent: You re not eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. We ll review your application and give you the benefits you qualify for[NEWLINE][BOUNDARY][NEWLINE]user: How does it affect me that REAP has ended?[NEWLINE]agent: You re no longer eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. Learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent: Established REAP eligibility before November 25, 2015,[NEWLINE]user: not"}
{"id": "superseg_train_1570", "dialogue": "user: hi i need help about Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: ok but how does it affect me that REAP is over?[NEWLINE]agent: You can find the description below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE]user: and what should i do?[NEWLINE]agent: By finding the description you can see how this change affects you and what you should do next.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you REAP Eligibility established before November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility because you do not meet the two requirements sorry[NEWLINE]user: ok I understand. and what happens if your eligibility is credited for your GI Bill Post-9/11 eligibility?"}
{"id": "superseg_train_1571", "dialogue": "user: tell me about VA Individual Unemployability if I can't work?[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: yes[NEWLINE]agent: you may qualify for what s called Individual Unemployability.s   [4] This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability.[NEWLINE]user: yes[NEWLINE]agent: then you are able to get disability benefits[NEWLINE]user: what if I need to be in the hospital often?"}
{"id": "superseg_train_1572", "dialogue": "user: what is the VA Individual unemployment if you cannot work[NEWLINE]agent: If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: yes[NEWLINE]agent:  you may qualify for what s called Individual Unemployability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 %[NEWLINE]user: not[NEWLINE]agent: unable to get disability benefits does not meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user:  What kind of benefits can I get?[NEWLINE]agent: Health caresCompensation payments[NEWLINE][BOUNDARY][NEWLINE]user:  Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user:  How do I get these benefits?"}
{"id": "superseg_train_1573", "dialogue": "user: How can I get information about VA Individual unemployment if you cannot work[NEWLINE]agent: can't you work because of a disability related to your service in the military?[NEWLINE]user: yes[NEWLINE]agent: okay. You may qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus?[NEWLINE]user: do not[NEWLINE]agent: No You may be able to get disability benefits if you do not meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this benefit then?[NEWLINE]agent: Who is covered in this benefit then?[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?[NEWLINE]agent: you can have at least two benefits 1- for health care2- Indemnity payments[NEWLINE][BOUNDARY][NEWLINE]user: What should I present when I submit the application?"}
{"id": "superseg_train_1574", "dialogue": "user: Hello there. Due to issues with my health I can't work and I would like to learn more about benefits I could receive.[NEWLINE]agent: Are you not able to work because of a disability related to your service in the military, a service-connected disability?[NEWLINE]user: No, I wasn't disabled in the line of service.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me, how can I get disability benefits from VA?[NEWLINE]agent: Do you have at least 1 service-connected disability rated at 60 % or more disabling, or 2 or more service-connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?[NEWLINE]user: Well, I just checked and I even have a combined rating of 75%. So the answer is yes.[NEWLINE]agent: Aren't you able to hold down a steady job that supports you financially known as substantially gainful employment because of your service-connected disability?[NEWLINE]user: No. Wait a minute. I don't have a service-connected disability, told you before.[NEWLINE]agent: In that case you aren't able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer. But what about that Individual Unemployability I read about?[NEWLINE]agent: You may qualify for what's called Individual Unemployability, but only if you have disability related to your service in the military, a service-connected disability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: Well, no can do then. My brother was wounded during service though and he still has a disability from his time in the army. His disability rating is only at 60 % though, does that mean he won't qualify for benefits either, even if he needs to be in hospital a lot?"}
{"id": "superseg_train_1575", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: if that interests me[NEWLINE]agent: you may qualify for what s called Individual Unemployability.  This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits[NEWLINE]user: If I need to be in the hospital frequently?[NEWLINE]agent: if you need to be in the hospital often you may qualify at a lower disability rating.[NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  benefits if you meet both of the requirements listed below[NEWLINE]user: ok tell me what can i do[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability.[NEWLINE]user: yes"}
{"id": "superseg_train_1576", "dialogue": "user: Hello I need information about VA Individual unemployment if you cannot work[NEWLINE]agent: This is a program prepared for those who cannot work due to a service related disability in the military, a service related disability.[NEWLINE]user: yes that's my case[NEWLINE]agent: very well then you can qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus?[NEWLINE]user: do not[NEWLINE]agent: because you don't meet both requirements you may not be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I get this benefit, will it be at the same level as a Veteran?[NEWLINE]agent: if you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?"}
{"id": "superseg_train_1577", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: that's my problem i have a service related disability in the military[NEWLINE]agent: you may qualify for what s called Individual Unemployability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: not[NEWLINE]agent: unable to obtain disability benefits does not meet requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job. We ll also review your work and education history[NEWLINE]agent: you must submit an application[NEWLINE]user: that other than the request"}
{"id": "superseg_train_1578", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: I do not have a service-related disability[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability[NEWLINE]user: yes[NEWLINE]agent: Yes You may be able to get disability benefits[NEWLINE]user: Can I get disability benefits from VA?"}
{"id": "superseg_train_1579", "dialogue": "user: How Group Life Insurance for Veterans (VGLI) works[NEWLINE]agent:  With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   Find out if you qualify for VGLI and how to manage your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You may be able to get VGLI if you meet at least one of the requirements[NEWLINE]user: You may be able to get VGLI if you meet at least one of the requirements[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: not[NEWLINE]agent:  Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days[NEWLINE]user: yes[NEWLINE]agent: Yes It is possible that you can obtain VGLI you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What life insurance benefits can I get with VGLI?[NEWLINE]agent:  $ 10,000 to $ 400,000 in life insurance benefits, based on the amount of SGLI coverage you had when you left the military[NEWLINE]user: When I leave the army, what should I do?"}
{"id": "superseg_train_1580", "dialogue": "user: What are the benefits of veterans Group Life Insurance?[NEWLINE]agent: With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for Veterans Group Life Insurance?[NEWLINE]agent: Do you have part-time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: yes, I do[NEWLINE]agent: You must be able to get VGLI if you meet some requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the benefits of VGLI? Do I need to prove I am in good health?[NEWLINE]agent: Not necessarily, you won't need to prove you re in good health.[NEWLINE]user: If I sign up after the 240-day period?[NEWLINE]agent: you'll need to submit evidence that you re in good health[NEWLINE]user: What is the address of the VGLI office?"}
{"id": "superseg_train_1581", "dialogue": "user: Group Life Veterans Insurance (VGLI) helps veterans after leaving military service?[NEWLINE]agent:  With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums. Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to apply for VGLI within one year and 120 days of leaving the military[NEWLINE]user: What happens if you register within 240 days of leaving the army?[NEWLINE]agent: you won t need to prove you re in good health[NEWLINE][BOUNDARY][NEWLINE]user: What life insurance benefits can I get with VGLI?[NEWLINE]agent: you can sign up through VGLI for coverage up to the amount you had through SGLI. You can also increase your coverage by $ 25,000 every 5 years up to $ 400,000 until you re 60 years old.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent:  You may be able to get VGLI if you meet at least one of the requirements listed below[NEWLINE]user: What happens if you register within 240 days of leaving the army?[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: yes"}
{"id": "superseg_train_1582", "dialogue": "user: I would like to have information about Group Life Insurance for Veterans (VGLI)[NEWLINE]agent: With VGLI Group Veterans Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. Find out if you qualify for VGLI and how to administer[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help with my claim?[NEWLINE]agent: you can call the Office of Servicemembers Group Life Insurance OSGLI at 800 - 419 - 1473 or email the Prudential Insurance Company[NEWLINE][BOUNDARY][NEWLINE]user: How much will I pay for these benefits?[NEWLINE]agent: VGLI premium rates are based on your age and the amount of insurance coverage you want[NEWLINE][BOUNDARY][NEWLINE]user: What do I need? To receive an insurance payment at the time of need[NEWLINE]agent: a family member would file a Claim for Death Benefits SGLV 8283 Download SGLV 8283 PDF[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: not[NEWLINE]agent: Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days[NEWLINE]user: yes"}
{"id": "superseg_train_1583", "dialogue": "user: I need to know about Veterans Group Life Insurance (VGLI)[NEWLINE]agent: With Veterans Group Life Insurance VGLI,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   [4] Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: no[NEWLINE]agent: You:Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?[NEWLINE]user: no"}
{"id": "superseg_train_1584", "dialogue": "user: what can you tell me about Veterans Group Life Insurance?[NEWLINE]agent: [2] With Veterans Group Life Insurance VGLI,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   [4] Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: no[NEWLINE]agent: Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?[NEWLINE]user: yes"}
{"id": "superseg_train_1585", "dialogue": "user: Hello. I have some questions about the VGLI. Can you assist me?[NEWLINE]agent: Of course. With the Veterans Group Life Insurance you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I have heard about that. Which conditions do I have to meet to qualify?[NEWLINE]agent: Did you have part-time Servicemembers Group Life Insurance as a member of the National Guard or Reserves?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you have SGLI while you were in the military and you're within 1 year and 120 days of being released from an active-duty period of 31 or more days?[NEWLINE]user: Yes, that I did. All of the above.[NEWLINE]agent: In that case you may be able to get VGLI.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the rates? How much do I have to pay for the benefits?[NEWLINE]agent: The VGLI premium rates are based on your age and the amount of insurance coverage you want.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can I apply using a fax? It's not that common nowadays."}
{"id": "superseg_train_1586", "dialogue": "user: d[NEWLINE]agent: With VGLI Veterans Group Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. sTi nue to pay the premiums[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for group life insurance for veterans?[NEWLINE]agent: Did you have group life insurance from SGLI part-time service members as a member of the National Guard or Reserves?[NEWLINE]user: No, I do not have[NEWLINE]agent: Did you have SGLI while in the military?[NEWLINE]user: No, didn't I have SGLI while I was in the military?[NEWLINE]agent: Are you within 1 year and 120 days of retiring or being released from the Ready Reserves or the National Guard?[NEWLINE]user: No, I am not within 1 year and 120 days of leaving[NEWLINE]agent: Are you within 1 year and 120 days of assignment to the Individual Reserve IRR Ready for a service branch?[NEWLINE]user: no, I am not within 1 year and 120 days of the IRR assignment[NEWLINE]agent: Are you within 1 year and 120 days of being included on the TDR Temporary Disability Retirement List?[NEWLINE]user: No, I am not within 1 year and 120 days of being included in the TDR Temporary Disability Retirement List.[NEWLINE]agent: based on your answers you can't get VGLI[NEWLINE]user: What requirements must I meet to obtain VGLI?"}
{"id": "superseg_train_1587", "dialogue": "user: hi, what are the benefits of CHAMPVA[NEWLINE]agent: Are you the spouse or surviving spouse or a child of a disabled veteran or a deceased veteran?[NEWLINE]user: do not[NEWLINE]agent: you don't qualify for TRICARE?[NEWLINE]user: yes[NEWLINE]agent: You can get health insurance through the Department of Veterans Affairs CHAMPVA Health and Civil Medicine. Through this program, we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks for the information. Another question, when do you consider that a supplier is authorized?[NEWLINE]agent: When providers perform services within the scope of their license or certification, we consider them authorized.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and what requirements should i meet?[NEWLINE]agent: Are you the spouse or child of a veteran who has been permanently and totally disabled qualified for a service-connected disability by a VA regional benefits office?[NEWLINE]user: yes[NEWLINE]agent: very well meets the requirement to obtain medical care through CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: who authorizes suppliers?"}
{"id": "superseg_train_1588", "dialogue": "user: what are the benefits of CHAMPVA[NEWLINE]agent:  Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: not[NEWLINE]agent: does not qualify for TRICARE, the Department of Defense health care program for active duty and retired members and their families[NEWLINE]user: correct I do not belong to the Department of Defense health care program for active duty and retired members and their families[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care through CHAMPVA?[NEWLINE]agent: he spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability[NEWLINE]user: yes"}
{"id": "superseg_train_1589", "dialogue": "user: Hello, What are the benefits of CHAMPVA?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes, my husband is a Veteran with disabilities[NEWLINE]agent:  you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: So, Can I get health care through CHAMPVA?[NEWLINE]agent: Yes, but you can only get health care through CHAMPVA if you don't qualify for TRICARE[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to the program?[NEWLINE]agent: To apply, submit these required documents: Application for CHAMPVA Benefits VA Form 10 - 10d PDF[NEWLINE][BOUNDARY][NEWLINE]user: What are the non - covered services and supplies for CHAMPVA?[NEWLINE]agent: you can see a complete list of non - covered services and supplies in the CHAMPVA Policy Manual.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care through CHAMPVA?[NEWLINE]agent: Are you spouse of a Veteran with disabilities?[NEWLINE]user: yes, I am"}
{"id": "superseg_train_1590", "dialogue": "user: can you tell me about CHAMPVA benefits?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes[NEWLINE]agent: you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies[NEWLINE][BOUNDARY][NEWLINE]user: how can I get health care through CHAMPVA?[NEWLINE]agent: Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office?[NEWLINE]user: yes[NEWLINE]agent: Then you can get health care through CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't have a copy of the necessary form?[NEWLINE]agent:  you can request it by submitting a Standard Form 180, Request Pertaining to Military Records, from the National Archives.s   [116] Find out how to request military service records online, by mail, or by fax[NEWLINE]user: What documents must I submit to apply?"}
{"id": "superseg_train_1591", "dialogue": "user: can you tell me about CHAMPVA benefits?[NEWLINE]agent:  Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes[NEWLINE]agent: [4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies[NEWLINE]user: you cover the cost of what health care services and supplies?[NEWLINE]agent: [4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care through CHAMPVA?[NEWLINE]agent: Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office?[NEWLINE]user: yes[NEWLINE]agent: then you can get health care through CHAMPVA[NEWLINE]user: what if I qualify for TRICARE?"}
{"id": "superseg_train_1592", "dialogue": "user: Can you tell me about CHAMPVA benefits please?[NEWLINE]agent: Of course. Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: Yes. My husband was a veteran and passed away this February.[NEWLINE]agent: In that case you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs, CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm re-entitled to Medicare A? Do I qualify for CHAMPVA then?[NEWLINE]agent: Then you'll also need to enroll in Medicare Part B to be eligible for CHAMPVA.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that's good to know. Are there any other conditions I need to fulfill?[NEWLINE]agent: Yes. Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?[NEWLINE]user: Yes. You see, my husband stepped on a mine during a combat mission, which crippled him. He passed away a while later due to the injuries.[NEWLINE]agent: In that case you can get health care through CHAMPVA, but only if you don't qualify for TRICARE and you meet additional requirements.[NEWLINE][BOUNDARY][NEWLINE]user: That would be the case. Say, how long will I have to wait once I sent you all documents?[NEWLINE]agent: It'll take about 6 weeks after we get your package until you get your CHAMPVA ID card and related materials.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any more info about CHAMPVA?"}
{"id": "superseg_train_1593", "dialogue": "user: What can you tell me about CHAMPVA benefits?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: No. I'm none of that.[NEWLINE]agent: Do you NOT qualify for TRICARE?[NEWLINE]user: No, I do qualify for TRICARE. At least I should.[NEWLINE][BOUNDARY][NEWLINE]user: So what requirements do I need to meet to get health care through CHAMPVA?[NEWLINE]agent: Are you the spouse or child of a Veteran who's been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?[NEWLINE]user: No.[NEWLINE]agent: Are you the surviving spouse or child of a Veteran who died from a VA-rated service-connected disability then?[NEWLINE]user: Yes, my father died in the line of service."}
{"id": "superseg_train_1594", "dialogue": "user: can you give me information about the benefits of CHAMPVA[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: not[NEWLINE]agent:  If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families[NEWLINE]user: If I don't qualify for TRICARE, what insurance can I get?[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements for medical care through champva[NEWLINE]agent: The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who was at the time of death rated permanently and totally disabled from a service - connected disability[NEWLINE]user: yes"}
{"id": "superseg_train_1595", "dialogue": "user: good. I am looking for information on Veterans Disability Housing Grants[NEWLINE]agent: Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors.[NEWLINE][BOUNDARY][NEWLINE]user: can i register to get one on the site?[NEWLINE]agent: of course you can sign up to get one on the site[NEWLINE][BOUNDARY][NEWLINE]user: For the Qualified Service, what related disabilities do they include?[NEWLINE]agent: Blindness in both eyes with visual acuity 20/200 or less are included\u00a0 Loss or loss of use of both handsamong others[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to obtain this grant?[NEWLINE]agent: Do you own or will you own the house?[NEWLINE]user: do not[NEWLINE]agent: No You may be able to get a SAH grant as you don't qualify[NEWLINE]user: How can SAH grant money be used?"}
{"id": "superseg_train_1596", "dialogue": "user: I need information about Disability housing grants for Veterans please[NEWLINE]agent: [2] We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.s   [3] Changing a home might involve installing ramps or widening doorways.s   [4] Find out if you re eligible for a disability housing grant and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about FY 2019?[NEWLINE]agent: you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't have a DS Logon account?[NEWLINE]agent: you can register for one on the site[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm eligible for a disability housing grant and how to apply?[NEWLINE]agent: We can give you all the information you need[NEWLINE][BOUNDARY][NEWLINE]user: What If I qualify for but don't receive a grant in 2019 because the cap was reached?[NEWLINE]agent: [20] you may be able to use this benefit in FY 2020 or future years if the law continues to give us the authority to offer these grants and we don t go beyond the new FY cap.s     [21] For FY 2019, [22] you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE]user: What does Qualifying service - connected disabilities include?[NEWLINE]agent: [13] The loss or loss of use of more than one limbs   [14] The loss or loss of use of a lower leg along with the residuals lasting effects of an organic natural disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: How can I be able to get an SHA grant if I'm using the grant money to buy, build or change my permanent home?[NEWLINE]agent: You or a family member own or will own the home?[NEWLINE]user: no"}
{"id": "superseg_train_1597", "dialogue": "user: Hello there. I would like to know about possible housing grants for veterans, please?[NEWLINE]agent: Hi, no problem. We offer housing grants for veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: Can i get some benefit if i'm FY 2019?[NEWLINE]agent: Sure. You may be able to get up to 3 grants for a total of up to $17,130 trough the SHA grant program.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of service-connected disabilities can help me qualify for a SAH benefit?[NEWLINE]agent: Well, in that regard, you would have the following: The loss or loss of use of more than one limb; or the loss or loss of use of a lower leg along the residuals lasting effects of an organic natural disease or injury.[NEWLINE][BOUNDARY][NEWLINE]user: ok, good to know that. Now, what happens if i need money to make changes to a family member's home that i'm living in for a small period of time?[NEWLINE]agent: Don't worry, you may be able to get a Temporary Residence Adaptation grant if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: All right. And lets say i'm already building my permanent home, Can I get a specially adapted housing?[NEWLINE]agent: Yes, you can. If you're under that condition, and meet the requirements, you can get that grant.[NEWLINE]user: Umm, o.k. I suppose those must be true on my part, isn't?[NEWLINE]agent: That's correct. May i ask if you own your home?[NEWLINE]user: No, i don't."}
{"id": "superseg_train_1598", "dialogue": "user: can you help me get more information about Veterans Disability Housing Grants[NEWLINE]agent: Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors[NEWLINE]user: Could you make modifications at home?[NEWLINE]agent: Of course you can change your home to meet your needs and live more independently. Changing a house can involve installing ramps or widening doors.[NEWLINE][BOUNDARY][NEWLINE]user: When could I use this benefit?[NEWLINE]agent: You can use this benefit in fiscal year 2020 or in future years if the law continues to give us the authority to offer them. grants and we don't go beyond the new FY limit.[NEWLINE]user: how many grants can i get?[NEWLINE]agent: You may be able to earn up to 3 grants totaling up to $ 85,645 through the SAH grant program.[NEWLINE]user: ok thanks for the information and Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?[NEWLINE]agent: You may be able to get a SAH grant if you use the grant money to buy, build, or change your permanent home, a home you plan to live in for a long time.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Do you qualify for a SAH or SHA grant?[NEWLINE]user: do not"}
{"id": "superseg_train_1599", "dialogue": "user: can you help me get information on Veterans Disability Housing Grants[NEWLINE]agent: Of course, we offer housing subsidies to Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I have if I qualify for a SAH grant?[NEWLINE]agent: You can earn up to $ 37,597 through the TRA grant program for fiscal year 2019.[NEWLINE][BOUNDARY][NEWLINE]user: What money should be used for a SHA grant?[NEWLINE]agent: grant money must be used to buy, build, or change your permanent home, a home you plan to live in for a long time[NEWLINE]user: ok Can I get a Special Housing Adaptation (SHA) grant and how much funding does this grant offer?[NEWLINE]agent: Do you or a member of your family own or will you own the home?[NEWLINE]user: yes[NEWLINE]agent: Do you have a qualified service - disability related?[NEWLINE]user: yes[NEWLINE]agent: since you qualify you may be able to get a SHA grant[NEWLINE][BOUNDARY][NEWLINE]user: that good. and another question the disabilities that they include?"}
{"id": "superseg_train_1600", "dialogue": "user: tell me about Disability housing grants for Veterans?[NEWLINE]agent: We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.s   [3] Changing a home might involve installing ramps or widening doorways.s   [4] Find out if you re eligible for a disability housing grant and how to apply.s[NEWLINE]user: How do I know if I'm eligible for a disability housing grant?[NEWLINE]agent: We can give you the information[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?[NEWLINE]agent: you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE]user: Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?[NEWLINE]agent: You may be able to get an SAH grant if you re using the grant money to buy, build, or change your permanent home a home you plan to live in for a long time and you meet both of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: ?[NEWLINE]agent: You or a family member own or will own the home?[NEWLINE]user: yes[NEWLINE]agent: You have a qualifying service - connected disability?[NEWLINE]user: yes"}
{"id": "superseg_train_1601", "dialogue": "user: Disability housing grants for Veterans[NEWLINE]agent: We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE]user: where can i find information to know if i am eligible[NEWLINE]agent: Find out if you re eligible for a disability housing grant and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Apply for an SAH, SHA, or TRA grant[NEWLINE]agent: You can apply online right now by going to our eBenefits website.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?[NEWLINE]agent: Own or will own the home[NEWLINE]user: no[NEWLINE]agent: You may be able to get an SAH grant if you re using the grant money to buy, build, or change your permanent home a home you plan to live in for a long time and you meet both of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I need money to make changes to a family member s home that I m living in for a short period of time?[NEWLINE]agent: you can get up to $ 6,713 through the TRA grant program for FY 2019.[NEWLINE][BOUNDARY][NEWLINE]user: how to apply for a SAH"}
{"id": "superseg_train_1602", "dialogue": "user: Who Offers Veterans Disability Housing Grants?[NEWLINE]agent: It offers housing grants for Veterans and service members with certain service-related disabilities so that they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Special Adaptation for Housing (SHA) grant?[NEWLINE]agent: if you can get a SHA grant if you use the grant money to buy, build or change your permanent home, a home you plan to live in for a long time[NEWLINE][BOUNDARY][NEWLINE]user: What if I need money to make changes in the home of a family member in which I am living for a short period of time?[NEWLINE]agent: You may be able to get a temporary residency adaptation TRA scholarship[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements? Can I get a Specially Adapted Housing (SAH) grant?[NEWLINE]agent: one of them is having a qualified service - disability relatedQualified Service - Related disabilities include loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE]user: Can I get a Specially Adapted Housing grant for 2019?[NEWLINE]agent: yes, you may be able to get up to 3 grants totaling up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]user: Looking for Veterans Disability Housing Grants?[NEWLINE]agent: It seeks that veterans can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: What does the qualified service include?[NEWLINE]agent: Includes loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements if I need money to make changes in the home of a family member in which I am living?[NEWLINE]agent: you are required to qualify for a SAH or SHA grant see above and\u00a0 Live temporarily in the home of a family member who needs changes to meet their needs.[NEWLINE]user: para una subvenci\u00f3n SAH o SHA"}
{"id": "superseg_train_1603", "dialogue": "user: for the Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE]agent: may qualify for Chapter 33 of GI Bill Post-9/11. Find out if you can get this educational benefit[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001[NEWLINE]user: not[NEWLINE]agent: Received a Purple Heart on or after September 11, 2001, and were honorably discharged after any amount of service[NEWLINE]user: yes[NEWLINE]agent: You can get these educational benefits meet one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I qualify for other VA education benefits too?"}
{"id": "superseg_train_1604", "dialogue": "user: Hi, could you tell me what the Post-9/11 GI Bill (Chapter 33) is for?[NEWLINE]agent: good morning. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.[NEWLINE]user: If I have served on active duty, can I qualify for this benefit?[NEWLINE]agent: Of course, you can qualify for Chapter 33 of the GI Bill Post-9/11.[NEWLINE][BOUNDARY][NEWLINE]user: How can I see how many of my benefits I have used?[NEWLINE]agent: In your GI Bill Statement of Benefits you can see how many of your benefits you have used and how much you have left to use. we invite you to view your GI Bill statement of benefits[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. Could you tell me again what that benefit is called?[NEWLINE]agent: Clear. is Chapter 33 of GI Bill Post-9/11[NEWLINE][BOUNDARY][NEWLINE]user: my GI Bill benefits must be after that date?[NEWLINE]agent: If you have applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can get these benefits?[NEWLINE]agent: of course you can get these educational benefits but you must meet at least one of the requirements[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: a Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?[NEWLINE]user: yes"}
{"id": "superseg_train_1605", "dialogue": "user: can you help me get information about Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: of course. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.[NEWLINE]user: do I qualify if I have served on active duty after September 10, 2001?[NEWLINE]agent: of course if you can qualify for Chapter 33 of GI Bill Post-9/11.[NEWLINE][BOUNDARY][NEWLINE]user: Where will they determine the amount of the benefit?[NEWLINE]agent: Here is how we will determine how much of the benefit you will qualify for.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?[NEWLINE]user: yes[NEWLINE]agent: because if you meet the requirements you can get these educational benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I am a qualified member of the service, can I transfer my months?"}
{"id": "superseg_train_1606", "dialogue": "user: can you tell me about Post-9/11 GI Bill (Chapter 33)?[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]user: what if I served on active duty after September 10, 2001?[NEWLINE]agent: [4] you may qualify for the Post-9/11 GI Bill Chapter 33.s   [5] Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?[NEWLINE]agent: You can get these education benefits if you meet at least one of the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: Did you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: yes[NEWLINE]agent: then you can get these education benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I had 90 days of active service since September 10, 2001?[NEWLINE]agent: you would qualify for 40 % of the maximum amount[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much of my Post-9/11 GI Bill benefits are left?"}
{"id": "superseg_train_1607", "dialogue": "user: Can you give me Post-9/11 GI Bill information (Chapter 33)[NEWLINE]agent:  The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]user: How do I serve on active duty after September 10, 2001?[NEWLINE]agent: you may qualify for the Post-9/11 GI Bill Chapter 33. Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements[NEWLINE]agent: Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001[NEWLINE]user: yes[NEWLINE]agent: if you can get these educational benefits you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if he served for 3 years?[NEWLINE]agent:  you would qualify for 100 % of the benefit. So if your school charges $ 22,000 for in - state tuition and fees, you would receive $ 8,800 if you had 90 days of active service and the full $ 22,000 if you had 3 years of active service[NEWLINE]user: how to determine how much of the benefit"}
{"id": "superseg_train_1608", "dialogue": "user: tell me about Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]agent: Did you ve served on active duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for the Post-9/11 GI Bill Chapter 33.s   [5] Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?[NEWLINE]agent: You can get these education benefits if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: can I apply for the Yellow Ribbon Program?[NEWLINE]agent:  [68] If you need more money to cover higher private - school or out - of - state tuition, [69] you can apply for the Yellow Ribbon Program.s   [70] Learn about the Yellow Ribbon Program[NEWLINE][BOUNDARY][NEWLINE]user: What is the Location-Based Housing Allowance (Section 107)?[NEWLINE]agent: [98] Previously,s [99] GI Bill beneficiaries were paid Monthly Housing Allowance MHA based on the main or branch campus of the school they were enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to get these education benefits?[NEWLINE]agent: You:Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: yes"}
{"id": "superseg_train_1609", "dialogue": "user: Hello. Can you tell me more about the GI Bill from after 9/11?[NEWLINE]agent: Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: But what do I need to do to qualify for GI Bill benefits after 9/11?[NEWLINE]agent: Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: No, I haven't served in that time.[NEWLINE]agent: Have you received a Purple Heart on or after September 11, 2001, and were honorably discharged after any amount of service?[NEWLINE]user: No, I wasn't lucky enough to receive such an award.[NEWLINE]agent: Have you served for at least 30 continuous days all at once, without a break in service on or after September 11, 2001?[NEWLINE]user: No, I haven't. Sorry.[NEWLINE]agent: Are you a dependent child using benefits transferred by a qualifying Veteran or service member then?[NEWLINE]user: No."}
{"id": "superseg_train_1610", "dialogue": "user: I have questions. Regarding the GI Bill, after September 11.[NEWLINE]agent: Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: No, I'm afraid I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: But can you tell me anything about what I need to qualify for the GI Bill benefits?[NEWLINE]agent: Gladly. Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: Yes, as a matter of fact, I did.[NEWLINE]agent: In that case you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great, and what does it cover?[NEWLINE]agent: We'll cover the full cost of public, in-state tuition and fees. We cap the rates for private and foreign schools, and update those rates each year.[NEWLINE][BOUNDARY][NEWLINE]user: Got you, loud and clear. So what if I qualify for other education benefits as well?"}
{"id": "superseg_train_1611", "dialogue": "user: What is Traumatic Injury Protection (TSGLI)?[NEWLINE]agent: It is short-term financial support to help eligible service members recover from a serious injury.[NEWLINE]user: have you been covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]agent: ok should you file a claim for TSGLI?[NEWLINE]user: To whom does the TSGLI provide financial support?[NEWLINE]agent: provides support to eligible service members to recover from a serious injury.[NEWLINE][BOUNDARY][NEWLINE]agent: are you eligible for TSGLI?[NEWLINE]user: if i am eligible for TSGLI[NEWLINE]agent: ok, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury[NEWLINE]user: What requirements must be met to be eligible?[NEWLINE]agent: Do you have a planned loss that is a direct result of the traumatic injury?[NEWLINE]user: if I have a scheduled loss that is a result of the traumatic injury[NEWLINE]agent: Did you have the traumatic injury before midnight on the day you left the military?[NEWLINE]user: if you sustained the traumatic injury before midnight on the day you left the military[NEWLINE]agent: Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?[NEWLINE]user: if the planned loss was within 2 years 730 days of the traumatic injury?"}
{"id": "superseg_train_1612", "dialogue": "user: which is protection against traumatic injuries (TSGLI)[NEWLINE]agent: is a system that provides short-term financial support to help eligible service members recover from a serious injury[NEWLINE]agent: Were you covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]user: yes, I was covered by SGLI[NEWLINE]agent: ok find out how to file a claim for TSGLI[NEWLINE]user: What do TSGLI stand for?[NEWLINE]agent: significant Servicemembers Group Life Insurance Traumatic Injury Protection[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for TSGLI?[NEWLINE]agent: yes, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury and meet all the requirements requested[NEWLINE]agent: What are the requested requirements?[NEWLINE]user: What are the requested requirements?[NEWLINE]agent: Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: if I have a scheduled loss as a direct result of the traumatic injury[NEWLINE]agent: Did you have the traumatic injury before midnight on the day you left the military?[NEWLINE]user: if the traumatic injury was caused before midnight on the day you left the military?[NEWLINE]agent: Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?[NEWLINE]user: No, you did not experience a scheduled loss within 2 years 730 days of the traumatic injury[NEWLINE]agent: given the answers we find it ineligible[NEWLINE][BOUNDARY][NEWLINE]user: How can I appeal an earlier decision?"}
{"id": "superseg_train_1613", "dialogue": "user: Traumatic Injury Protection (TSGLI)[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: i i was covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for TSGLI?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to qualify[NEWLINE]agent: if you meet all the serious requirements eligible for the program[NEWLINE][BOUNDARY][NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements[NEWLINE]agent: All of these must be true[NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: no[NEWLINE]agent: then you cannot be eligible for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get retroactive TSGLI for a past injury?"}
{"id": "superseg_train_1614", "dialogue": "user: Traumatic Injury Protection (TSGLI)[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: If you were covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for TSGLI?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: yes[NEWLINE]agent: Suffered the traumatic injury before midnight on the day that you left the military[NEWLINE]user: yes i suffered a traumatic injury[NEWLINE]agent: Suffered a scheduled loss within 2 years 730 days of the traumatic injury[NEWLINE]user: no i dnt Suffered to scheduled loss within 2 years"}
{"id": "superseg_train_1615", "dialogue": "user: hi, give me information about the program Traumatic Injury Protection[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]agent: If you were covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]user: yes I had a traumatic injury while serving in the army[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I get retroactive TSGLI for a past injury?[NEWLINE]agent: You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7, 2001, and November 30, 2005[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE]user: yes, show me the requirements[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: no"}
{"id": "superseg_train_1616", "dialogue": "user: hi, please show me information about TSGLI[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury[NEWLINE]user: if I was covered by SGLI[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I get retroactive TSGLI for a past injury?[NEWLINE]agent: You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7, 2001, and November 30, 2005[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for TSGLI?[NEWLINE]agent:  You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements listed[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: yes[NEWLINE]agent: Suffered the traumatic injury before midnight on the day that you left the military[NEWLINE]user: no, i not suffered the traumatic injury before midnight on the day that you left the military"}
{"id": "superseg_train_1617", "dialogue": "user: just wanted some more information on traumatic injury protection[NEWLINE]agent: TSGLI,  also known as Servicemembers\u2019 Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: I think I fit that and I am covered too?[NEWLINE]agent: We can help you find out how to file a claim for TSGLI or appeal a past decision.[NEWLINE][BOUNDARY][NEWLINE]user: so what do I need?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury, and you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a list that shows the payments for loss of limb or function?[NEWLINE]agent: You can View TSGLI loss standards[NEWLINE][BOUNDARY][NEWLINE]user: so what do I need to be qualified for TSGLI?[NEWLINE]agent: Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: No I don't"}
{"id": "superseg_train_1618", "dialogue": "user: You can tell me more about Traumatic Injury Protection insurance[NEWLINE]agent: TSGLI, also known as Servicemembers Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.[NEWLINE]agent: Were you covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]user: yes in the Army[NEWLINE]agent: Okay, we can help you file a claim or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: How do I get Traumatic Injury insurance?[NEWLINE]agent: You may be able to get TSGLI if you meet all of the requirements[NEWLINE]user: can you tell me what the requirements are or are they a secret?[NEWLINE]agent: I'll ask you questions to find out if you are eligible.  Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: Yes, I am missing toes[NEWLINE]agent: Did you suffer the traumatic injury before midnight on the day that you left the Army?[NEWLINE]user: yes it happened way before that day[NEWLINE]agent: Did you suffer a scheduled loss within 2 years, 730 days, of the traumatic injury?[NEWLINE]user: No, it wasn't in that timeframe"}
{"id": "superseg_train_1619", "dialogue": "user: Hi. I am trying to learn about TSGLI.[NEWLINE]agent: Great. I can help you with that.[NEWLINE]agent: Do you currently have TSGLI?[NEWLINE]user: I do not.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if I am eligible?[NEWLINE]agent: I can help with that. Let's go through the requirements.[NEWLINE]user: What are the requirements?[NEWLINE]agent: Have you experienced a traumatic injury?[NEWLINE]user: Yes, while I was serving.[NEWLINE]agent: So did you report the injury before leaving the military?[NEWLINE]user: No. I was afraid."}
{"id": "superseg_train_1620", "dialogue": "user: Hi, I am trying to learn about VA services.[NEWLINE]agent: Great. I can help you[NEWLINE][BOUNDARY][NEWLINE]user: What type of care settings do you offer?[NEWLINE]agent: We have programs for nursing homes and assisted living homes.[NEWLINE][BOUNDARY][NEWLINE]user: How can I use these services?[NEWLINE]agent: Are you signed up?[NEWLINE]user: I think I am, yes.[NEWLINE]agent: Do you need a specific service?[NEWLINE]user: I think so.[NEWLINE]agent: Are you looking for something close to you?[NEWLINE]user: That would be great. I am hoping not to drive too far.[NEWLINE]agent: Great. I think we have some options for you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information about what you offer?"}
{"id": "superseg_train_1621", "dialogue": "user: How do I access these VA nursing home services?[NEWLINE]agent: it is possible to access these services if you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How can I get information about the different types of care?[NEWLINE]agent: if you can see our long-term services and support guide[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do you request to access?[NEWLINE]agent: Are you signed up for VA medical care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: Do you need a specific service to help you with your continuous treatment and personal care?[NEWLINE]user: No, you do not need a specific service[NEWLINE]agent: given your answers, we find you are not eligible[NEWLINE]user: Where do I contact to access their services?"}
{"id": "superseg_train_1622", "dialogue": "user: How do I access these services?[NEWLINE]agent: You may be able to use one or more of these services if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: please give me More details about my care options[NEWLINE]agent: you can get home - based health care as part of your benefits. The services that you qualify for will depend on your needs.[NEWLINE][BOUNDARY][NEWLINE]user: Does VA pay for these services?[NEWLINE]agent: Yes, Other services aren t covered under VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: please tell me more information about this[NEWLINE]agent: Home - based primary care A VA health care team,  led by a VA doctor[NEWLINE][BOUNDARY][NEWLINE]user: How do I access these services? if i'm not currently in the va health program[NEWLINE]agent: you can apply for benefits now.[NEWLINE]user: have to meet all requirements or some are optional[NEWLINE]agent: All of these must be true, First: You re signed up for VA health care[NEWLINE]user: I'm not signed yet but I will"}
{"id": "superseg_train_1623", "dialogue": "user: hi. i want to know How do I access these services (VA nursing homes, assisted living, and home health care)?[NEWLINE]agent: You may be able to use one or more of these services if you meet all of the requirements listed[NEWLINE]user: How do I access these services?[NEWLINE]agent: contact your VA social worker. call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You re signed up for VA health care[NEWLINE]user: yes[NEWLINE]agent: We conclude that you need a specific service to help with your ongoing treatment and personal care[NEWLINE]user: yes, i need a specific service[NEWLINE]agent: The service or space in the care setting is available near you[NEWLINE]user: yes i near of the facilities"}
{"id": "superseg_train_1624", "dialogue": "user: Hello, can you tell me how to access the services?[NEWLINE]agent: Of course. You may be able to use one or more of these services if you meet all of the requirements.[NEWLINE]user: Oh. What are the requirements?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, not yet.[NEWLINE]agent: I'm afraid that you can't use our services then.[NEWLINE][BOUNDARY][NEWLINE]user: But what if I sign up for your VA health care? Can I use more than one of the services you offer?[NEWLINE]agent: Yes. In that case you may be able to use more than one service at the same time.[NEWLINE]user: Provided I sign up, what services can you offer me?[NEWLINE]agent: You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I pay for those services?"}
{"id": "superseg_train_1625", "dialogue": "user: How do I access these VA nursing home services?[NEWLINE]agent: You may be able to use one or more of these services if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: if i signed up can i get VA medical care?[NEWLINE]agent: if you can get home health care as part of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are requested?[NEWLINE]agent: Did you sign up for VA medical care?[NEWLINE]user: if I signed up for VA medical care[NEWLINE]agent: Have we concluded that you need a specific service to help you with your continuous treatment and personal care?[NEWLINE]user: if they have concluded that I need a specific service to help me with my continuous treatment and personal care[NEWLINE]agent: Is the service or space in the care environment available near you?[NEWLINE]user: No, there is no service or space in the care environment available near me"}
{"id": "superseg_train_1626", "dialogue": "user: How do I access VA nursing home services?[NEWLINE]agent: you may be able to access the service if you meet all the requirements[NEWLINE]user: What requirements must be met?[NEWLINE]agent: Did you sign up for VA medical care?[NEWLINE]user: if I'm signed up for VA medical care[NEWLINE]agent: Have we concluded that you need a specific service to help you with your continuous treatment and personal care?[NEWLINE]user: No, they have not concluded that I need a specific service to help me with my ongoing treatment[NEWLINE]agent: sorry but you are not eligible for benefits[NEWLINE][BOUNDARY][NEWLINE]user: What can the care settings include?[NEWLINE]agent: may include Nursing Homes, Assisted Living Centers[NEWLINE][BOUNDARY][NEWLINE]user: What can I pay for the services, if they are not covered?"}
{"id": "superseg_train_1627", "dialogue": "user: I need help with assisted living[NEWLINE]agent: are you a veteran?[NEWLINE]user: yes I am[NEWLINE]agent: You may be able to get assisted living, residential, or home health care through VA. We can help you find out how to access these long-term care services.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't think so but I might be signed up so can you still tell me how I get this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: can you help me apply now?[NEWLINE]agent: Yes, we can provide a link so you can apply for benefits now[NEWLINE]user: If I don't have time now who else can I talk to later to apply?[NEWLINE]agent: You can contact your VA social worker. Or, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET[NEWLINE]user: what are the requirements to qualify for care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: I am[NEWLINE]agent: Have we concluded that you need a specific service to help with your ongoing treatment and personal care?[NEWLINE]user: no I haven't even asked before or no one has reached out to me"}
{"id": "superseg_train_1628", "dialogue": "user: How your benefits may change from year to year[NEWLINE]agent: We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: what are the main requirements[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed below.[NEWLINE]user: yes tell me how to be eligible for this program[NEWLINE]agent: Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes, something else?[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: no i had a break following the school policy[NEWLINE]agent: they must continue to give you funding as long as you meet all of the requirements[NEWLINE]user: the school still offers the program[NEWLINE]agent: so they must continue to give you funding as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: how is the decision waiting"}
{"id": "superseg_train_1629", "dialogue": "user: How can my benefits change from year to year[NEWLINE]agent:  Not always. We require a new Yellow Ribbon Program agreement each year[NEWLINE]agent: Does your school have an approved agreement with us?[NEWLINE]user: yes[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How should students' management be handled?[NEWLINE]agent: Whether it has already enrolled the maximum number of students for the program period.  Enrollment is on a first - come, first - served basis[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent:  Make acceptable progress toward completing your program according to your school[NEWLINE]user: ok yes[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: yes[NEWLINE]agent: Have money left in your Post-9/11 GI Bill benefits[NEWLINE]user: not"}
{"id": "superseg_train_1630", "dialogue": "user: How your benefits may change from year to year[NEWLINE]agent: Not always. We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: my school has an approved agreement and participate in the program[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How much funding you ll receive through the program[NEWLINE]agent: Your school s agreement with us states how much it will contribute and how much we ll match. This amount makes up all or part of the difference between what the Post-9/11 GI Bill will pay and the unmet tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]user: Are all the requirements mandatory?[NEWLINE]agent: yes, Make acceptable progress toward completing your program according to your school[NEWLINE]user: no[NEWLINE]agent: then you are not eligible for YELLOW RIBBON benefits[NEWLINE][BOUNDARY][NEWLINE]user: Yellow Ribbon funds may cover any mandatory required fees for your education program[NEWLINE]agent: Yellow Ribbon and Post-9/11 GI Bill funds won t cover any fees that aren t mandatory, such as :  Room and board[NEWLINE]user: How much funding you ll receive through the program"}
{"id": "superseg_train_1631", "dialogue": "user: Will my benefits change every year on January 1st?[NEWLINE]agent: No, not always.[NEWLINE]user: If my school has an approved agreement with you and continues in the program, do they still have to offer Yellow Ribbon Benefits?[NEWLINE]agent: Yes, they must continue to offer Yellow Ribbon benefits to you the next year as long as you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I have to pay if I already receive financial aid?[NEWLINE]agent: We will deduct any financial aid then your school's funding through the Yellow Ribbon Program can cover part or all of the remaining unmet charges.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of the Yellow Ribbon Program?[NEWLINE]agent: The Yellow Ribbon Program can help you pay for higher out-of-state, private school, or graduate school tuition that the Post-9/11 GI Bill doesn't cover.[NEWLINE][BOUNDARY][NEWLINE]user: Can I attend school part-time and still be in the program?[NEWLINE]agent: Yes, you do not have to be in school full-time.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to meet certain criteria to remain in the program?[NEWLINE]agent: Are you making acceptable progress toward completing your program according to your school?[NEWLINE]user: No, I am failing a couple of my courses."}
{"id": "superseg_train_1632", "dialogue": "user: hi. please tell me How your benefits may change from year to year[NEWLINE]agent: Not always.[NEWLINE]user: my school has an approved agreement[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed[NEWLINE]user: how often require a new yellow ribbon program agreement?[NEWLINE]agent: We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: what are the requirements[NEWLINE]agent: Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes.[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: yes, I am also enrolled in the school without break[NEWLINE]agent: Have money left in your Post-9/11 GI Bill benefits[NEWLINE]user: no i don't have money left in my post 9/11"}
{"id": "superseg_train_1633", "dialogue": "user: please tell me How your benefits may change from year to year[NEWLINE]agent: Not always. We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: If my school has an approved agreement and continues to participate in the program[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed[NEWLINE]user: the school still offers the program[NEWLINE]agent: they must continue to give you funding as long as you meet all of the requirements listed[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent:  Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: I don't stay enrolled in the school without a break"}
{"id": "superseg_train_1634", "dialogue": "user: How can your benefits change from year to year in the yellow ribbon program?[NEWLINE]agent: We do not always require a new Yellow Belt Program agreement each year[NEWLINE]agent: Does your school have an approved agreement with us and continue to participate in the program?[NEWLINE]user: No my school does not have an approved agreement[NEWLINE]user: What requirements do you request?[NEWLINE]agent: Did you make acceptable progress toward completing your program according to your school?[NEWLINE]user: if I have made acceptable progress in completing your program[NEWLINE]agent: Have you been enrolled in the school relentlessly following school policy?[NEWLINE]user: If I have kept enrolled in school relentlessly[NEWLINE]agent: Do you have any money left in your GI Bill Post-9/11 benefits?[NEWLINE]user: I have no money left in my GI Bill Post-9/11 benefits"}
{"id": "superseg_train_1635", "dialogue": "user: hi i need help about How your benefits can change from year to year in VA[NEWLINE]agent: Not always. We require a new Yellow Belt Program agreement each year.[NEWLINE]user: What if the school has an approved agreement with us and continues to participate in the program?[NEWLINE]agent: They should continue to offer you the Yellow Ribbon benefits next year as long as you meet all of the requirements listed below.[NEWLINE]user: What if this is all true?[NEWLINE]agent: You make acceptable progress toward completing your program according to your school,[NEWLINE]user: do not[NEWLINE]agent: since you do not meet all the requirements you will not be offered the benefits of Yellow Ribbon next year listed below[NEWLINE][BOUNDARY][NEWLINE]user: What does our school's agreement establish with you?[NEWLINE]agent: Your school's agreement with us states how much you will contribute and how much we will match. This amount constitutes all or part of the difference between what the GI Bill will pay after September 11 and tuition and fees not covered.[NEWLINE][BOUNDARY][NEWLINE]user: What if the school still offers the program?"}
{"id": "superseg_train_1636", "dialogue": "user: Who does the comprehensive assistance program for family caregivers protect?[NEWLINE]agent: is a program that supports a family member caring for a veteran with disabilities[NEWLINE]user: I am a relative who protects a veteran[NEWLINE]agent: ok, we want to support you we recognize that family caregivers improve the health and well-being of veterans who care for your home.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get with this program?[NEWLINE]agent: Your benefits will depend on whether you are a primary caregiver or not, they can be a monthly stipend payment, travel, accommodation and financial assistance when traveling with the veteran to receive care.[NEWLINE]user: How many caregivers can the veteran appoint?[NEWLINE]agent: can designate one primary primary caregiver and up to two secondary caregivers[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Comprehensive Assistance Program for Family Caregivers?[NEWLINE]agent: if you can get benefits, you may be eligible if the serving Veteran meets certain requirements[NEWLINE]user: What requirements are needed to obtain benefits?[NEWLINE]agent: the veteran you are caring for has a serious injury that includes traumatic brain injury, psychological trauma, or another mental disorder that was caused or worsened by your active duty on or after September 11, 2001?[NEWLINE]user: No, the veteran I am caring for does not have a serious injury"}
{"id": "superseg_train_1637", "dialogue": "user: The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: If you re a family member caring for a Veteran with disabilities[NEWLINE]user: yes[NEWLINE]agent: we want to support you, Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: Mail the form and any supporting documents[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: You may be eligible if the Veteran you re caring for meets both of the requirements[NEWLINE]agent: Both of these must be true[NEWLINE]user: what are the requirements[NEWLINE]agent: Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: If I had two serious injuries[NEWLINE]agent:  because they can t perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury[NEWLINE]user: no although I do my activities for the day without problem"}
{"id": "superseg_train_1638", "dialogue": "user: hi. please show me information about The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: are you a family member caring for a Veteran with disabilities?[NEWLINE]user: no[NEWLINE]user: how can you help me[NEWLINE]agent: Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: The Veteran you re caring for : Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: no, before 2001[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: You ll qualify for this program based on your Veteran s qualifications[NEWLINE][BOUNDARY][NEWLINE]user: We re working to give more family caregivers access to this program"}
{"id": "superseg_train_1639", "dialogue": "user: Hi, please show me information about The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: If you re a family member caring for a Veteran with disabilities[NEWLINE]user: yes[NEWLINE]agent: We recognize that family caregivers enhance the health and well - being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: You ll qualify for this program based on your Veteran s qualifications.[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: To apply, fill out an Application for the Program of Comprehensive Assistance for Family Caregivers VA Form 10 - 10CG.[NEWLINE]user: is there another way?"}
{"id": "superseg_train_1640", "dialogue": "user: Hello there. I'm here to learn more about the assistance program for family caregivers.[NEWLINE]agent: Are you family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I'm taking care of my dad.[NEWLINE]agent: We want to support you, because we recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: That's sweet. Can I get benefits through your program?[NEWLINE]agent: Yes, provided you'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets both of the requirements.[NEWLINE]agent: Are you meeting both of the requirements?[NEWLINE]user: Yes, I've read the requirements and he meets them.[NEWLINE]agent: Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001 then?[NEWLINE]user: Yes, he does.[NEWLINE]agent: And isn't the Veteran able to perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury?[NEWLINE]user: No, that is not the case. But as his daughter I take care of him anyway."}
{"id": "superseg_train_1641", "dialogue": "user: Tell me about the program of comprehensive assistance for family caregivers please.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am. My husband is a veteran who ended up in a wheelchair after a grenade detonated right next to him.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: Great. As the primary caregiver, what benefits can you give me?[NEWLINE]agent: You may receive caregiver education and training or a monthly stipend payment, for example.[NEWLINE]user: Does it actually matter if I'm the primary caregiver? What is the difference between primary and secondary caregivers?[NEWLINE]agent: Your Veteran can appoint 1 primary main caregiver and up to 2 secondary caregivers people who serve as backup support to the primary caregiver when needed. Your benefits will depend on whether you re the primary caregiver or a secondary caregiver.[NEWLINE][BOUNDARY][NEWLINE]user: I get that. So do I qualify for the benefits of this program?[NEWLINE]agent: You'll qualify for this program based on your Veteran s qualifications. You may be eligible if the Veteran you're caring for meets the requirements.[NEWLINE]user: Ok, what are those requirements?[NEWLINE]agent: Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No, his injuries were caused before 2001."}
{"id": "superseg_train_1642", "dialogue": "user: I need information. Tell me about the program for family caregivers.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: Can you just tell me if I qualify for benefits through your program?[NEWLINE]agent: You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets both of the requirements.[NEWLINE]user: What are those requirements?[NEWLINE]agent: Has the Veteran had a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No. No, that is not the case.[NEWLINE]agent: Then I'm afraid you are not eligible for this program.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer. Well, can't you make this program available for people like us?"}
{"id": "superseg_train_1643", "dialogue": "user: Hello. Please tell me about the aid program for family caregivers.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE]user: Great. Can you help me figure out if I qualify for the program?[NEWLINE]agent: Yes, we can help you find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be wonderful. So do I qualify for benefits through this program?[NEWLINE]agent: You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets the requirements.[NEWLINE]user: What are those requirements you're talking about?[NEWLINE]agent: Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No, he is fine."}
{"id": "superseg_train_1644", "dialogue": "user: can you give me details of Survivors and Dependents Educational Assistance[NEWLINE]agent: Learn about the Survivors and Dependents Educational Assistance DEA program[NEWLINE]user: Are you the child or spouse of a veteran or service member who died?[NEWLINE]agent: you may be able to get help paying for school or job training through the DEA program also called Chapter[NEWLINE][BOUNDARY][NEWLINE]user:  Am I eligible for education benefits through the DEA program?[NEWLINE]agent: You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements[NEWLINE]user: which are the requirements?[NEWLINE]agent: Is permanently and totally disabled due to a service - connected disability[NEWLINE]user: not[NEWLINE]agent: Died while on active duty or as a result of a service - connected disability[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I qualify for both DEA and the Fry Scholarship?"}
{"id": "superseg_train_1645", "dialogue": "user: I need help with survivor benefits[NEWLINE]agent: We can help you learn about the Survivors and Dependents Educational Assistance DEA program[NEWLINE]agent: Are you the child or spouse  of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: I am the wife of a veteran[NEWLINE]agent: Then you may be able to get help paying for school or job training through the DEA program also called Chapter 35. We can find out if you are eligible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to be eligible?[NEWLINE]agent: Both you and your husband must meet certain eligibility requirements.[NEWLINE]user: ok, so how do I know if I am eligible?[NEWLINE]agent: Would you like me to ask you some questions to see if both you and your husband meet certain eligibility requirements?[NEWLINE]user: so what has to be the scenario for me to be eligible?[NEWLINE]agent: We can find out. First, is your husband permanently and totally disabled due to a service-connected disability?[NEWLINE]user: yes he is[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask what kind of benefits are available for school or training courses?"}
{"id": "superseg_train_1646", "dialogue": "user: Survivors and Dependents Educational Assistance[NEWLINE]agent: Learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: If you re the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities[NEWLINE]agent: you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: If you re the spouse of a Veteran or service member[NEWLINE]agent: your benefits end 20 years from the date of death. You can get DIC payments from us and use DEA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the DEA program?[NEWLINE]agent: You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements[NEWLINE]agent: One of the descriptions below must be true[NEWLINE]user: ok show me the descriptions[NEWLINE]agent: Is permanently and totally disabled due to a service - connected disability[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_1647", "dialogue": "user: Hello. Hope you're in good health. I came here to learn about any educational assistance you can provide to survivors.[NEWLINE]agent: Of course. Here you can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]agent: Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: Yes, I am the spouse of a Veteran.[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can find out if you're eligible for this benefit.[NEWLINE]user: Sure, that'd be great. Which programs can I learn about again?[NEWLINE]agent: You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE][BOUNDARY][NEWLINE]user: What about the latter then? Do I qualify for education benefits through the DEA program?[NEWLINE]agent: Yes, you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]agent: Does the Veteran fulfill the requirements?[NEWLINE]user: Yes, at least I think so. Can we go over them?[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes. My husband was wounded on a combat mission and has been disabled ever since.[NEWLINE][BOUNDARY][NEWLINE]user: As the Veteran's wife, is there anything I should know regarding the benefits?"}
{"id": "superseg_train_1648", "dialogue": "user: I need to know more about your educational support for survivors.[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: Yes, please. Do you offer financial support for the wife of a Veteran?[NEWLINE]agent: Yes, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can also find out if you're eligible for it.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to do that then. How can I find out if I'm eligible for that DEA program?[NEWLINE]agent: You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]agent: Do you meet the requirements?[NEWLINE]user: Yes. I mean, I think I do. I haven't really read them all.[NEWLINE]agent: Is the Veteran or service member permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes, he is.[NEWLINE][BOUNDARY][NEWLINE]user: One quick question, I can't get both DEA and DIC at the same time, can I?"}
{"id": "superseg_train_1649", "dialogue": "user: Hello there, can you tell me about the educational aid you offer for survivors?[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: What if I am the child of a Veteran with disabilities?[NEWLINE]agent: t[NEWLINE]user: Can you tell me anything else about the DEA program?[NEWLINE]agent: Yes, you can learn all you need to know about the DEA program here.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can you tell me if I qualify for DEA then?[NEWLINE]agent: You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]user: So what are the requirements?[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes. He's in a wheelchair.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I'm eligible now?"}
{"id": "superseg_train_1650", "dialogue": "user: Hello. Can you fill me in about educational aid for survivors?[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: What if I'm the wife of a Veteran who died in the line of service?[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I qualify for the DEA program?[NEWLINE]agent: Yes. You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]user: What are those requirements, if I may ask?[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: No, he died.[NEWLINE]agent: Has the Veteran died while on active duty or as a result of a service-connected disability?[NEWLINE]user: Yes. He died protecting his country.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to know as wife of the deceased Veteran?"}
{"id": "superseg_train_1651", "dialogue": "user: Can you tell me more about educational assistance for survivors?[NEWLINE]agent: Yes, you can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]agent: Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: Yes, I'm the wife.[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: What if my husband had died on active duty? He barely made it.[NEWLINE]agent: Then your benefits would end 20 years from the date of death. You would be able to get DIC payments from us and to use DEA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: *doesn't make sense*[NEWLINE]agent: *doesn't make sense*[NEWLINE][BOUNDARY][NEWLINE]agent: Can you tell me if I qualify for education benefits through DEA?[NEWLINE]user: Yes, I think so. I should fulfill all the requirements.[NEWLINE]agent: In that case you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]agent: Do you meet one of the requirements?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes, he is.[NEWLINE][BOUNDARY][NEWLINE]user: Could his son also get benefits?"}
{"id": "superseg_train_1652", "dialogue": "user: VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: if my disability does not allow me to complete many daily activities.[NEWLINE]user: ok i wait for the information[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?[NEWLINE]agent: services may include: to identify your needs and goals and Evaluation and counseling[NEWLINE][BOUNDARY][NEWLINE]user: how do i know if i'm eligible[NEWLINE]agent: If you re eligible, a VRC will work with you to determine the severity of your service - connected disability, if you re ready to work, and if you ll benefit from independent living services.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: no i don't have serious employment handicap"}
{"id": "superseg_train_1653", "dialogue": "user: VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: yes, this is my case[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: yes[NEWLINE]agent: Your disabilities prevent you from looking for or returning to work[NEWLINE]user: no[NEWLINE]agent: You may be eligible for independent living services if you re a service member or Veteran with a service - connected disability who is eligible for VR&E benefits, and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: VR&E Independent Living track"}
{"id": "superseg_train_1654", "dialogue": "user: Can you please tell me if there are qualifications that need to be met for independent living services through the VR&E Independent Living track?[NEWLINE]agent: Do you have trouble performing normal daily activities such as bathing and dressing?[NEWLINE]user: I do not have issues with normal daily routine, no.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get independent living services through VR&E?[NEWLINE]agent: Do you have a serious employment handicap?[NEWLINE]user: I am not handicapped, no.[NEWLINE]agent: In that case, I am very sorry but you will not be able to access independent living services through that organization.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply anyway, just to see if there is a chance?[NEWLINE]agent: You can go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do after I apply for the VR&E benefits?"}
{"id": "superseg_train_1655", "dialogue": "user: What does the VR&E independent living track offer?[NEWLINE]agent: offers if your service-related disability limits your ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others and not being able to return to work immediately, you may qualify to be independent living services through Vocational Rehabilitation and Employment VR&E Independent Living track[NEWLINE]user: No, my service-related disability does not limit my ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: Tienes una grave desventaja laboral SEH,[NEWLINE]user: if I have a serious job disadvantage SEH?[NEWLINE]agent: Are your disabilities preventing you from seeking or returning to work?[NEWLINE]user: if my disabilities prevent me from looking for or going back to work[NEWLINE]agent: Do you need services to live as independently as possible?[NEWLINE]user: I do not need services to live as independently as possible[NEWLINE]agent: sorry but you are not eligible for the benefit[NEWLINE]user: To be eligible for independent living services, do I have to be a service member or a veteran with a service-related disability?"}
{"id": "superseg_train_1656", "dialogue": "user: can you give me details of VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: if that applies to me[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent:  First, you ll need to apply for VR&E benefits.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: not[NEWLINE]agent: you may not be eligible for independent living services if you are a service member or veteran with a disability[NEWLINE][BOUNDARY][NEWLINE]user: If you have your VA disability rating"}
{"id": "superseg_train_1657", "dialogue": "user: I have questions about the VR&E Independent Living track.[NEWLINE]agent: Has your service-connected disability limited your ability to do daily activities such as bathing, dressing, and interacting with others, or are you not able to return to work right away?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not asking for me. I'm asking for my brother who is a disabled vet. How can he apply for the program?[NEWLINE]agent: If your brother has applied and is eligible for the program, we will invite him to an orientation session at his local VA benefit office to help him better understand the program.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if he qualifies?[NEWLINE]agent: Does he have a serious employment handicap?[NEWLINE]user: Yes, he does.[NEWLINE]agent: Has his disability kept him from returning to work?[NEWLINE]user: Yes, he's no longer able to work, because of his disability.[NEWLINE]agent: IS he in need of services to help him live more independently?[NEWLINE]user: No, he lives with me and I take care of him, but he would like to be more independent."}
{"id": "superseg_train_1658", "dialogue": "user: You can help me by giving me more info on the VA's independent living services[NEWLINE]agent: Do you have a service-connected disability that limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away?[NEWLINE]user: I do[NEWLINE]agent: You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive these services as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created.[NEWLINE][BOUNDARY][NEWLINE]user: and how does VR&E benefits give me this service?[NEWLINE]agent: You may be eligible for independent living services if you are a service member or Veteran with a service-connected disability who is eligible for VR&E benefits, and you meet the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: Do you have a serious employment handicap?[NEWLINE]user: yes I do that is why I told you my activities are limited when you asked before[NEWLINE]agent: Do your disabilities prevent you from looking for or returning to work?[NEWLINE]user: Yes, I don't think I can work a full day[NEWLINE]agent: Are you in need of services to live as independently as possible?[NEWLINE]user: yes that is why I am asking for help"}
{"id": "superseg_train_1659", "dialogue": "user: I'm an Army vet and I want to look into help from the independent living track[NEWLINE]agent: Does your your service-connected disability limit your ability to perform daily living activities and you can\u2019t return to work right away?[NEWLINE]user: no, I think I could work but my activities are limited[NEWLINE]user: so do I get independent living help?[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive help as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created.[NEWLINE][BOUNDARY][NEWLINE]user: what if I am eligible, how would I get help?[NEWLINE]agent: A VRC would work with you to determine the severity of your service-connected disability, if you\u2019re ready to work, and if you\u2019ll benefit from independent living services. Your VRC will help you create a personalized, written independent living plan that meets your needs.[NEWLINE][BOUNDARY][NEWLINE]user: can we see about the other requirements?[NEWLINE]agent: Okay.  Do you have a serious employment handicap?[NEWLINE]user: I think I do, depends on the job really[NEWLINE]agent: Do your disabilities prevent you from looking for or returning to work?[NEWLINE]user: No, I think I could work and look for a job with a computer and that kind of thing"}
{"id": "superseg_train_1660", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975[NEWLINE]user: yes I served in the Blue Water Navy vessel offshore of the Republic of Vietnam[NEWLINE][BOUNDARY][NEWLINE]user: please show me information for Blue Water Navy Veterans[NEWLINE]agent: Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, the Blue Water Navy Vietnam Veterans Act of 2019[NEWLINE]agent: Do you have a claim requested in the past?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: no, I do not have any illness caused by Agent Orange"}
{"id": "superseg_train_1661", "dialogue": "user: Can a veteran who was exposed to Agent Orange receive compensation?[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962 and May 7, 1975?[NEWLINE]user: No I did not serve on any of the vessels mentioned.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I'm a Blue Water Navy veteran and my claim was denied in the past, is it possible for me to file a new claim?[NEWLINE]agent: Yes, you can file a new claim based on the change in the law.[NEWLINE][BOUNDARY][NEWLINE]user: If I believe that my illness is caused by the use of Agent Orange how do I go about getting these benefits?[NEWLINE]agent: To submit a claim you will need to provide scientific and medical evidence that the condition is related to exposure to Agent Orange or show that the problem started during or got worse because of your military service.[NEWLINE]agent: Do you have an illness that is not on the list of Agent Orange related diseases but that you believe was caused by Agent Orange?[NEWLINE]user: Yes but I  have not filed a claim yet.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get disability benefits from VA?[NEWLINE]agent: You can only get benefits if you have an illness we believe is caused by Agent Orange called a presumptive disease.[NEWLINE]user: If I have an illness that is believed to be caused by Agent Orange what should I do to get disability benefits?"}
{"id": "superseg_train_1662", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975?[NEWLINE]user: yes serve on a Blue Water Navy vessel offshore of the Republic of Vietnam[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: Blue Water Navy Veterans and Agent Orange[NEWLINE]agent: you can file a new claim based on this change in law.[NEWLINE]user: more information please.[NEWLINE]agent: Read below to learn more about eligibility requirements and how to file a claim.[NEWLINE]user: illnesses related to Agent Orange exposure"}
{"id": "superseg_train_1663", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent:  you may have had contact with Agent Orange, an herbicide used to clear trees and plants during the war. We refer to this as a presumption of contact.[NEWLINE][BOUNDARY][NEWLINE]user: If we denied your claim in the past[NEWLINE]agent: you can file a new claim based on this change in law.[NEWLINE]user: and only Blue Water Navy Veterans apply for this benefit"}
{"id": "superseg_train_1664", "dialogue": "user: How will I know I have agent orange exposure from Navy or Coast Guard ships?[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam or another U.S. Navy or Cost Guard ship operating in the coastal waterways of Vietnam, betwee, January 9, 1962 and May 7, 1975?[NEWLINE]user: No, I did not serve at that time.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get benefits for agent orange illness?[NEWLINE]agent: You would need to file a claim for disabillity compensation and submit the evidence you have.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to get the disability benefits?[NEWLINE]agent: Do you have an illness caused by AGent Orange called a presumptive disease?[NEWLINE]user: No, I do not have an illness caused by Agent Orange.[NEWLINE]agent: Then you are not able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are Blue Water Navy Veterans entitled to with having Agent Orange?[NEWLINE]agent: Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses brought on by having Agent Orange exposure.  It is a result of Public Law 116-23, the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE]agent: Did we deny your claim in the past?"}
{"id": "superseg_train_1665", "dialogue": "user: What do I need to know about Agent Orange exposure?[NEWLINE]agent: We you serving on a Blue Water Navy vessel offshore of Vietnam between January 9, 1962 and May 7, 1975?[NEWLINE]user: No, I did not serve at that time or on the ships.[NEWLINE][BOUNDARY][NEWLINE]user: What if a claim was denied in the past?[NEWLINE]agent: You can always file a new claim based on the change in law.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to get disability benefits caused by Agent Orange?[NEWLINE]agent: You would need to have an illness we believe is caused by Agent Orange exposure.[NEWLINE]user: I do have a presumptive disease caused from Agent Orange exposure.[NEWLINE]agent: Then you are able to get disability benefits from the VA.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to do if I have an illness that is not on the list of Agent Orange related diseases, but think it was caused by Agent Orange?"}
{"id": "superseg_train_1666", "dialogue": "user: I need some information about Agent Orange exposure on Navy ships.[NEWLINE]agent: Did you happen to serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship sailing in the coastal waterways of Vietnam, between the dates of January 9th, 1962 and May 7th, 1975?[NEWLINE]user: No, but my Father did.[NEWLINE][BOUNDARY][NEWLINE]user: How can my father get VA disability benefits?[NEWLINE]agent: Has your father been diagnosed with a presumptive disease believed to have been caused by Agent Orange exposure?[NEWLINE]user: No, he hasn't.[NEWLINE]agent: In this case, your father doesn't qualify for disability benefits due to Agent Orange exposure.[NEWLINE]user: Is there any other way that he could qualify for disability benefits?[NEWLINE]agent: Your father has to be diagnosed with an illness related to Agent Orange exposure to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How would he file a claim for disability compensation?[NEWLINE]agent: To file a claim, he will need to submit his medical record that shows he has an Agent Orange related illness.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about how to file a claim?"}
{"id": "superseg_train_1667", "dialogue": "user: I have questions about disability benefit entitlements due to Agent Orange exposure on Coast Guard ships.[NEWLINE]agent: Were you onboard a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another Coast Guard ship in the coastal waterways of Vietnam between January 9th, 1962, and May 7th, 1975?[NEWLINE]user: No, I was not.[NEWLINE][BOUNDARY][NEWLINE]user: My illness isn't on the list of Agent orange related diseases, but I still believe it was caused by Agent Orange Exposure. How can I prove this?[NEWLINE]agent: You will need to provide medical evidence that your condition is related to Agent Orange exposure and show that this illness started during or worsened because of your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is Agent Orange?[NEWLINE]agent: Agent Orange is an herbicide used to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a list of diseases related to Agent Orange exposure that I can review?[NEWLINE]agent: Yes, you can view this list of diseases on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What would qualify me for VA disability benefits?[NEWLINE]agent: Do you have an illness believed to have been caused by Agent Orange exposure?[NEWLINE]user: Yes, I believe I do."}
{"id": "superseg_train_1668", "dialogue": "user: Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: If you ve received one of these discharge statuses[NEWLINE]user: yes i received a bad conduct discharge[NEWLINE]agent: you may not be eligible for VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability compensation?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i Served on active duty[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no"}
{"id": "superseg_train_1669", "dialogue": "user: How can I be eligible for VA disability benefits?[NEWLINE]agent: You can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: Watch our Compensation 101 videos to learn more about how VA disability compensation works.[NEWLINE]user: What is disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?[NEWLINE]agent: Veterans and qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for VA disability compensation?[NEWLINE]agent: Have you served on active duty, active duty for training, or inactive duty training?[NEWLINE]user: yes, I have served on active duty[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not.[NEWLINE]agent: Sorry, you're not eligible for VA disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: What will I find in the Compensation 10 videos?"}
{"id": "superseg_train_1670", "dialogue": "user: please show me information about Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability compensation?[NEWLINE]agent: You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes.[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: I don't have a disability rating for my service[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What conditions are covered by these benefits?"}
{"id": "superseg_train_1671", "dialogue": "user: hi, please information about Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions are covered by these benefits?[NEWLINE]agent: How VA assigns disability ratings Learn how we assign severity ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability compensation?[NEWLINE]agent: You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed[NEWLINE]user: what are the requirements to be eligible for VA disability compensation[NEWLINE]agent: you only have to meet at least one requirement to be eligible[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: sorry, you may not be eligible for VA disability benefits[NEWLINE]user: Is there nothing else I can do?[NEWLINE]agent: no, you may not be eligible for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for VA disability compensation[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i served on active duty for training[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no i don't have a disability rating for your service"}
{"id": "superseg_train_1672", "dialogue": "user: I want to know if I qualify for VA disability benefits, please.[NEWLINE]agent: Of course. You should review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE]user: Do you offer healthcare as well?[NEWLINE]agent: Yes, the compensation may include financial support and other benefits like health care.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that sounds great. And how do I know if I qualify for it?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served on active duty. I fought for my country, God bless America![NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I don't have that.[NEWLINE]agent: In that case, I'm afraid that you can't get VA disability benefits or compensation.[NEWLINE][BOUNDARY][NEWLINE]user: I would have caught a bullet for my country, let me tell you that. And what did I get for that? Nothing in return. I even got a dishonorable discharge for something really minor. Can I get benefits for a dishonorable discharge?[NEWLINE]agent: Have you received a dishonorable discharge then?[NEWLINE]user: Yes, that's what I've been telling you. It ain't fair."}
{"id": "superseg_train_1673", "dialogue": "user: How can I be eligible for VA disability benefits?[NEWLINE]agent: You can review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury caused by or got worse during active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What are considered presumed disabilities?[NEWLINE]agent: Presumed disabilities are a chronic long-lasting  illness that first appears within one year after discharge or caused by contact with contaminants or other hazardous materials or an illness caused by time as a POW.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be eligible for VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_1674", "dialogue": "user: Hello. I need help learning about disability for veterans.[NEWLINE]agent: I can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible?[NEWLINE]agent: Well, have you ever been on active duty?[NEWLINE]user: I have not.[NEWLINE]agent: It looks like you may not be eligible.[NEWLINE]user: Are people who trained for active duty eligible?[NEWLINE]agent: Actually, yes. You may be eligble.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more?[NEWLINE]agent: We have a video that can help. It is called Compensation 101.[NEWLINE]user: How do I know how much money I will get?[NEWLINE][BOUNDARY][NEWLINE]user: I think I qualify for a disability."}
{"id": "superseg_train_1675", "dialogue": "user: How do I find out if I am eligible for VA disability benefits?[NEWLINE]agent: You need to review the disability benefits eligibility criteria to see if you qualify. Compensation that you may receive may also include financial support or other benefits like health care[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability benefits if I received a discharge from the military other than an honourable, bad conduct or dishonourable discharge?[NEWLINE]agent: Have you been discharged from the military for any of the reasons not given above?[NEWLINE]user: No, I have not[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to qualify for VA disability compensation?[NEWLINE]agent: You must be able to answer the following correctly for you to qualify for VA disability compensation; firstly, have you served on active duty, active duty for training or inactive duty training?[NEWLINE]user: No I have not[NEWLINE]agent: In that case, you may not be able to apply for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Do I qualify for VA disability compensation of I received an other than honourable, bad conduct or dishonourable discharge from the military?[NEWLINE]agent: In this instance, you may not be eligible for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered under VA disability benefits?"}
{"id": "superseg_train_1676", "dialogue": "user: Hi I would like to know who is eligible for VA disability benefits?[NEWLINE]agent: You show review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about this program?[NEWLINE]agent: You can watch our Compensation 101 videos to learn more about how VA disability compensation works.[NEWLINE]agent: Can you please tell me what is meant by disability compensation?[NEWLINE]user: Where can I find further info about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I received an other than honorable discharge from military service, would I still be eligible for VA benefits?[NEWLINE]agent: If you received an other than honorable discharge you may not be eligible for VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If I was eligible for disability benefits what medical conditions are covered by the program.[NEWLINE]agent: Some of the conditions that are covered by VA disability benefits are chronic long-lasting back pain resulting in a current diagnosed back disability, breathing problems resulting from a current lung condition or lung disease. There are other benefits that are also covered.[NEWLINE][BOUNDARY][NEWLINE]user: How would I know if I am eligible for VA disability benefits?[NEWLINE]agent: You must have served on active duty, active duty for training, or inactive duty training and have a disability rating for your service-connected condition.[NEWLINE]user: I don't think I have a disability rating for my condition."}
{"id": "superseg_train_1677", "dialogue": "user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: please give more information[NEWLINE]agent: We offer opportunities to get training and practical hands - on work experience at the same time through programs like The VR&E Special Employer Incentives SEI program for eligible Veterans who face challenges getting a job.[NEWLINE]user: ok I need to know what are the benefits of the program[NEWLINE]agent: for more information Download the SEI program fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E services can I get?[NEWLINE]agent: Depending on your needs and goals[NEWLINE]user: yes ok[NEWLINE]agent: services may include :to determine your abilities, skills, and interests for employment[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty.[NEWLINE]user: neither"}
{"id": "superseg_train_1678", "dialogue": "user: I want to know if I'm eligible for VA rehab and employment[NEWLINE]agent: Okay, we can help you review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.[NEWLINE]user: I can get benefits if my disability limits my ability to work, right?[NEWLINE]agent: You may be able to get employment support or services to help you live as independently as possible.[NEWLINE][BOUNDARY][NEWLINE]user: what if I am still on active duty while my ability to work is limited?[NEWLINE]agent: You may be eligible for VR&E benefits and services if you are a service member and you meet at least one of the requirements needed.[NEWLINE][BOUNDARY][NEWLINE]user: How does this play into my GI BIll subsistence allowance?[NEWLINE]agent: you can choose to get paid the GI Bill subsistence rate instead of the Chapter 31 subsistence allowance rate. In most cases the GI Bill rate is higher.\u00a0Your VRC can help you with this[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify for the rehab & employment benefits if I'm active duty?[NEWLINE]agent: You have to meet certain requirements.  Do you have a 20% or higher pre-discharge disability rating memorandum rating and will soon leave the military?[NEWLINE]user: no that is not me[NEWLINE]agent: Are you participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty?[NEWLINE]user: nope"}
{"id": "superseg_train_1679", "dialogue": "user: Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members.[NEWLINE]agent: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]user: no I don't have disability that was caused or made worse by your active[NEWLINE]user: ok i am wait[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members[NEWLINE][BOUNDARY][NEWLINE]user: If I m a Veteran, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a Veteran[NEWLINE]user: If I m a Veteran, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Didn t receive a dishonorable discharge[NEWLINE]user: I received a dishonorable discharge.. I am not eligible?"}
{"id": "superseg_train_1680", "dialogue": "user: Am I eligible for employment if I'm still on active duty?[NEWLINE]agent: Yes, you may be eligible if you're a service member and meet at least one requirement from our list.[NEWLINE]user: What are the requirements?[NEWLINE]agent: Will you be leaving the military soon with a 20% or higher pre-discharge disability rating?[NEWLINE]user: Yes, I am rated at 40% and I will be discharged in a couple months.[NEWLINE]agent: Then you would be eligible for either vocational rehab or employment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be a veteran to qualify for VR&E benefits?[NEWLINE]agent: Yes, you must be a veteran to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a basic period of eligibility?[NEWLINE]agent: Yes, your basic period of eligibility ends 12 years from the date you received notice of your date of separation from active military service or your first VA service-connected disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: If I received a dishonorable discharge, can I still qualify for VR&E?[NEWLINE]agent: Did you actually receive either a bad conduct or dishonorable discharge?[NEWLINE]user: Yes, I was given a dishonorable discharge."}
{"id": "superseg_train_1681", "dialogue": "user: How can I be eligible for VA Vocational Rehab and Employment?[NEWLINE]agent: You should review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.[NEWLINE]agent: Do you have a disability that was caused or made worse by active duty service and limits your ability to work?[NEWLINE]user: Yes, I have a disability that was caused by my active duty service and limits my ability to work.[NEWLINE]agent: Then it sounds like you could be eligible to get employment support or services to help you live as independently as possible.[NEWLINE]user: Can I be an active-duty service member to get be eligible for VR&E?[NEWLINE]agent: Yes, you can be an active-duty service member.[NEWLINE][BOUNDARY][NEWLINE]user: Can a Veteran be eligible for VR&E?[NEWLINE]agent: Yes, a Veteran can be eligible for VR&E benefits and services and you meet all of the requirements.[NEWLINE]agent: Do you know if all of these requirements are true to you?[NEWLINE]user: Yes, I meet all the requirements that are listed for VR&E.[NEWLINE]agent: Let me double check, did you receive a dishonarable discharge?[NEWLINE]user: Yes, I received a dishonorable discharge.[NEWLINE]agent: Do you have a service-connected disability rating of at least 10% from VA?[NEWLINE]user: No, I do have a service-connected disability rating of at least 10% from VA."}
{"id": "superseg_train_1682", "dialogue": "user: please show me information about Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members[NEWLINE]agent: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]user: no I don't have disability that was caused or made worse by your active[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: if I just have a 25% higher pre - discharge disability rating[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: sorry, you may not be eligible for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?"}
{"id": "superseg_train_1683", "dialogue": "user: please show me information about Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members.[NEWLINE]user: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]agent: you may be able to get employment support or services to help you live as independently as possible[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E services can I get?[NEWLINE]agent:  Independent living services[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: you may not be eligible for VA benefits, sorry[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty[NEWLINE]user: yes i am articipating in the integrated disability evaluation system"}
{"id": "superseg_train_1684", "dialogue": "user: Am I in the right place to learn more about VA Vocational Rehab and Employment?[NEWLINE]agent: Yes, you are. We can help with eligibility requirements for veterans and active-duty service members.[NEWLINE]agent: Do you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working?[NEWLINE]user: No, my disability was caused after I was discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Do I apply for VR&E if I am a vet?[NEWLINE]agent: Yes, you may be eligible for VR&E benefits if you're a veteran and you meet certain requirements.[NEWLINE]agent: Do all of the listed requirements apply to you?[NEWLINE]user: Yes, all of the following is true regarding me.[NEWLINE]agent: You didn't receive a dishonorable discharge?[NEWLINE]user: Correct, I was honorably discharged.[NEWLINE]agent: Do you have a service-connected disability that been given a rating of at least 10% from the VA?[NEWLINE]user: No, my rating was given a 5% by the VA.[NEWLINE]agent: Unfortunately you must have a score of 10% or higher to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any benefits or services that the VR&E program provides?"}
{"id": "superseg_train_1685", "dialogue": "user: I want to know about how do I add a dependent to my benefits, please.[NEWLINE]agent: Do you want to file a claim for additional disability compensation for a child or spouse?[NEWLINE]user: No, this is not the reason.[NEWLINE][BOUNDARY][NEWLINE]agent: So the reason is not to file a claim for additional disability compensation for a child or spouse?[NEWLINE]user: Not at all.[NEWLINE][BOUNDARY][NEWLINE]user: Null[NEWLINE]agent: Have you received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?[NEWLINE]user: No, I have never received that.[NEWLINE]agent: We will not be able to refund the date of your marriage or the birth or adoption of your child without fulfilling necessary requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a claim?"}
{"id": "superseg_train_1686", "dialogue": "user: Cu\u00e1ndo debo agregar un dependiente a mis beneficios de VA?[NEWLINE]agent: This will depend on where you are in the disability compensation application process.[NEWLINE][BOUNDARY][NEWLINE]user: If I receive a combined disability rating of at least 30%, I will be eligible for additional compensation for my dependent.[NEWLINE]agent: if exceeding 30% we will automatically consider your eligibility for additional compensation for your dependent.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for refunds?[NEWLINE]agent: Had you already received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?[NEWLINE]user: no, I have not received a combined disability rating of at least 30% at the time of marriage, birth, or adoption[NEWLINE]agent: Based on your response, I inform you that we cannot reimburse you for the date of your marriage or the birth or adoption of your child.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for additional VA disability compensation for my dependents?[NEWLINE]agent: whether you may be eligible for additional disability compensation for a spouse, child and / or parent[NEWLINE][BOUNDARY][NEWLINE]user: how to add a dependent to your compensation if you can't or don't want to file an application online?"}
{"id": "superseg_train_1687", "dialogue": "user: I need to add my daughter to my VA disability benefits.[NEWLINE]agent: I can help you add your daughter to your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: First, where can I mail my completed forms?[NEWLINE]agent: You can mail them to Department of Veterans Affairs Evidence Intake Center PO Box 4444 Janesville WI 53547 - 4444.[NEWLINE][BOUNDARY][NEWLINE]user: Ok perfect. Can I find out how to add my daughter?[NEWLINE]agent: Oh yes, we can discuss that.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be done to add my daughter?[NEWLINE]agent: Have you already received a combined disability rating of at least 30% at the time of birth?[NEWLINE]user: No, that isn't the case.[NEWLINE]agent: We won't be able to pay you back to the date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: If I am directly caring for my daughter, is she a dependent?"}
{"id": "superseg_train_1688", "dialogue": "user: Hi, please show me information about When should I add a dependent to my benefits?[NEWLINE]agent: This depends on where you are in the process of filing for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who does VA consider a dependent?[NEWLINE]agent: their income and net worth are below a certain amount, who meets one of the eligibility requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: could you give me more information about adding a dependent to your VA disability compensation[NEWLINE]agent: Had already received a combined disability rating of at least 30 % at the time of the marriage, birth, or adoption[NEWLINE]user: oh no. i not received this rating[NEWLINE]agent: We may pay you back to the date of your marriage or the birth or adoption of your child if you meet all of the requirements listed[NEWLINE]user: it s been more than one year since you got married or had or adopted a child[NEWLINE]agent: we may not pay you back to the date of the marriage, birth, or adoption[NEWLINE][BOUNDARY][NEWLINE]user: I live outside of the U.S."}
{"id": "superseg_train_1689", "dialogue": "user: hi, give me information about adding a dependent to your VA disability compensation[NEWLINE]agent: we encourage you to file online.[NEWLINE]user: what to do when i fill in my claim online[NEWLINE]agent: we recognize the day you start the online claim process as the date VA received your claim.[NEWLINE]user: if I was not listed[NEWLINE]agent: you should file a claim for the additional benefit. please Go to eBenefits[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Had already received a combined disability rating of at least 30 % at the time of the marriage, birth, or adoption[NEWLINE]user: no, i not received a comvined disability rating of at least 30%[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: If it s been more than one year since you got married or had or adopted a child"}
{"id": "superseg_train_1690", "dialogue": "user: I would like to know how to add a dependent to my VA disability compensation.[NEWLINE]agent: You can do it through a simple online process.[NEWLINE]agent: Have you filed your claim online?[NEWLINE]user: No, I have done so through a written letter.[NEWLINE]user: What if it has been more than a year since I got married?[NEWLINE]agent: We may not refund the date of the marriage. Instead, we may reimburse you only for the date we receive your claim for additional disability for the dependent.[NEWLINE]user: So what if it's a 19-year-old boy who goes to school full time?[NEWLINE]agent: You need to download and fill out forms 21-686c and 21-674.[NEWLINE]user: Null[NEWLINE]agent: Have you received a combined disability rating of at least 30% at the time of marriage?[NEWLINE]user: No, never.[NEWLINE]agent: We will not be able to refund your marriage date if you do not meet all the requirements.[NEWLINE]user: Can I file online?"}
{"id": "superseg_train_1691", "dialogue": "user: I want to know how to add my wife to my VA disability benefits[NEWLINE]agent: Okay, we can tell you how to add your wife to your VA disability benefits for additional compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How many different things are there to qualify for benefits?[NEWLINE]agent: You may be eligible for additional disability compensation for a spouse, child, and/or parent if you meet both of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: and I can get help with my claim?[NEWLINE]agent: Yes, you can work with an accredited Veterans Service Officer. We trust these professionals because they are trained and certified in the VA claims and appeals process. A VSO can answer any questions you have[NEWLINE]user: what else can he do?[NEWLINE]agent: A VSO can even file your claim for you[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to add my wife to my VA disability?[NEWLINE]agent: Have you received a combined disability rating of at least 30% at the time of the marriage?[NEWLINE]user: I did[NEWLINE]agent: Did you file your claim for additional disability compensation for your wife within a year of the marriage?[NEWLINE]user: Yes, I did[NEWLINE]agent: Did you respond within a year to our request for any more information or evidence needed to confirm your claim?[NEWLINE]user: I did that too"}
{"id": "superseg_train_1692", "dialogue": "user: Hi, I need to add my son to my disability.[NEWLINE]agent: I can help you with that.[NEWLINE]user: What if I have a claim?[NEWLINE]agent: You can file online.[NEWLINE]user: What else is required to enroll my son?[NEWLINE]agent: What was your disability rating when he was born?[NEWLINE]user: It was over the required 30%.[NEWLINE]agent: Have you already filed for disability?[NEWLINE]user: I started the process.[NEWLINE]agent: Did you submit the required paperwork to file your claim?[NEWLINE]user: I submitted most, but not all of the paperwork.[NEWLINE]agent: In that case, we may not be able to fully compensate you.[NEWLINE]user: Is there anything I can do to change that?"}
{"id": "superseg_train_1693", "dialogue": "user: I want to know about my disability rating now[NEWLINE]agent: okay, did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?[NEWLINE]user: yes I did[NEWLINE]agent: You may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital. We can help you find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: will you be needing my hospital papers if I file a claim?[NEWLINE]agent: Yes, when you are filing your claims, you will need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE][BOUNDARY][NEWLINE]user: and I can get disability benefits from the VA?[NEWLINE]agent: Yes, if you meet the requirements you may be able to get disability benefits.[NEWLINE]agent: Would you like to see if you meet some of the requirements?[NEWLINE]user: yes I do[NEWLINE]agent: Have you spent more than 21 days in a VA hospital or other approved hospital for a service-connected disability?[NEWLINE]user: no I was there for 18 days[NEWLINE]agent: Were you under hospital observation for more than 21 days at our expense for a service-connected disability?"}
{"id": "superseg_train_1694", "dialogue": "user: Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes[NEWLINE]agent: if so then[NEWLINE]user: yes tell me[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE]user: what are the requirements[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?"}
{"id": "superseg_train_1695", "dialogue": "user: I need help with increasing the disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital because of a disability related to your military service?[NEWLINE]user: yes, spend time in a VA hospital[NEWLINE]agent: Yes, you can get additional disability compensation or benefits with a temporary disability rating of 100% for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet some situations describe your experience[NEWLINE]agent: Do you meet any requirements to obtain disability benefits?[NEWLINE]user: Do you meet any requirements to obtain disability benefits?[NEWLINE]agent: spent more than 21 days in a VA hospital because of a service-related disability?[NEWLINE]user: if you spend more than 21 days in a VA hospital because of a disability[NEWLINE][BOUNDARY][NEWLINE]user: how to file a claim if you were not in a VA hospital?"}
{"id": "superseg_train_1696", "dialogue": "user: Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes i spend time in a VA hospital[NEWLINE]agent: you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience.[NEWLINE]agent: One of these must be true[NEWLINE]user: yes tell me what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_1697", "dialogue": "user: please show me information about Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes i do[NEWLINE]agent: you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days in a VA hospital[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE]user: After i got out of the hospital"}
{"id": "superseg_train_1698", "dialogue": "user: I've spent some time in a hospital and would like to know more about the increased disability rating.[NEWLINE]agent: Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service called a service-connected disability?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you?[NEWLINE]user: Wait, yes. I meant yes.[NEWLINE]agent: In that case you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: I'd appreciate that. So can I get disability benefits from VA?[NEWLINE]agent: Yes, you may be able to get disability benefits if you fulfill the requirements.[NEWLINE]user: What are the requirements?[NEWLINE]agent: Have you spent more than 21 days in a VA hospital or other approved hospital for a service-connected disability?[NEWLINE]user: Yes, I did.[NEWLINE][BOUNDARY][NEWLINE]user: One quick question, can you tell me who is covered?"}
{"id": "superseg_train_1699", "dialogue": "user: hi i need help about Increasing disability rating by time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or VA-approved hospital for a military service-related disability called a service-related disability?[NEWLINE]user: Yes[NEWLINE]agent: You can get additional disability compensation or benefits with a 100% temporary disability rating for the time you spent in the hospital. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the following situations describes your experience[NEWLINE]user: What would be the situations?[NEWLINE]agent: they have to be situations that describe their experience[NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the following situations describes your experience.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Spent more than 21 days in a VA hospital or other approved hospital for a service related disability?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happened to the veteran who had a service related disability rating of 40% but in hospitalization his rating went up to 100%, what happened next?"}
{"id": "superseg_train_1700", "dialogue": "user: Hi. I'm trying to learn about increasing my disability rating.[NEWLINE]agent: Okay. I can help. Did you spend any time in a VA hospital related to your disability?[NEWLINE]user: I was not in a VA hospital, but I was in a VA approved hospital.[NEWLINE]agent: Did they increase your disability rating while you were there?[NEWLINE]user: They did not[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for disability benefits?[NEWLINE]agent: You may be. Let's review the different requirements.[NEWLINE]agent: Do you have the time to review the requirements?[NEWLINE]user: Yes, thank you.[NEWLINE]agent: Did you spend at least 3 weeks in the VA approved hospital?[NEWLINE]user: It was not quite 3 weeks.[NEWLINE]agent: Did we pay for hospital care for at least three weeks?"}
{"id": "superseg_train_1701", "dialogue": "user: Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes i worked with C-123 aircraft in Vietnam[NEWLINE]agent: you may have had contact with Agent Orange. The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filing my claim?[NEWLINE]agent: please, Download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: how are the requirements for Reservists[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You were assigned to flight, ground, or medical crew duties at one of the below locations[NEWLINE]user: Yes too"}
{"id": "superseg_train_1702", "dialogue": "user: Hi, please show me information about Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes, i worked with C-123 aircraft in Vietnam[NEWLINE]agent: you may have had contact with Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: Please Check our list of military units and Air Force specialty codes to see if your unit had contact with affected C-123 aircraft.[NEWLINE][BOUNDARY][NEWLINE]user: How do they choose the beneficiaries of this compensation?[NEWLINE]agent: Find out if you can get disability compensation and other benefits for illnesses we believe are caused by contact with Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: requirements for reservists[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: sure?"}
{"id": "superseg_train_1703", "dialogue": "user: Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: no, i don't flew on c123 aircraft in vietnam[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filing my claim?[NEWLINE]agent: Call the C-123 hotline at 800 - 749 - 8387[NEWLINE][BOUNDARY][NEWLINE]user: please show me more information[NEWLINE]agent: Want to know more about C-123 aircraft Agent Orange claims?[NEWLINE]user: yes, please[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: You have an illness we believe is caused by contact with Agent Orange called a presumptive disease[NEWLINE]user: yes"}
{"id": "superseg_train_1704", "dialogue": "user: What is there to know about Agent Orange exposure from C-123 aircraft?[NEWLINE]agent: Did you fly on or worked with C-123 aircraft in Vietnam or other locations?[NEWLINE]user: No, I did not fly on C-123 aircraft in Vietnam.[NEWLINE]user: What if I had contact with Agent Orange?[NEWLINE]agent: The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits if certain things are true?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: Yes, I have an illness believed to be caused by Agent Orange?[NEWLINE]agent: Were you assigned to flight, ground, or medical crew duties at certain locations?[NEWLINE]user: Yes, I was assigned to flight crew duties at the selected locations."}
{"id": "superseg_train_1705", "dialogue": "user: I would like information about Agent Orange exposure from C-123 aircraft.[NEWLINE]agent: Did you fly or work with C-123 aircraft in Vietnam or other locations?[NEWLINE]user: Yes, I flew with C-123 in Vietnam.[NEWLINE]agent: You may have had contact with Agent Orange because The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA if I am active-duty service members?[NEWLINE]agent: Yes, but you must have an illness we believe is caused by contact with Agent Orange called a presumptive disease.[NEWLINE]user: No, I don't have any such disease.[NEWLINE]agent: Unfortunately, you don't qualify to get disability benefits from VA.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about C-123 aircraft Agent Orange claims?[NEWLINE]agent: You can download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF for more information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation and show that you had exposure to Agent Orange while serving in the military.[NEWLINE]agent: Do you want to file this claim?"}
{"id": "superseg_train_1706", "dialogue": "user: please show me information about Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes, i flew on vietnam with c123 aircraft[NEWLINE]agent: you may have had contact with Agent Orange, The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent: the most important thing Health care and Compensation payments[NEWLINE][BOUNDARY][NEWLINE]user: please show me information about For Reservists[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE]user: What are the locations where I had to be assigned[NEWLINE]agent: Lockbourne / Rickenbacker Air Force Base in Ohio and 1969 - 1986 906th and 907th Tactical Air Groups or 355th and 356th Tactical Airlift Squadrons[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: You have an illness we believe is caused by contact with Agent Orange called a presumptive disease[NEWLINE]user: I do not have any disease that could be caused by Agent Orange"}
{"id": "superseg_train_1707", "dialogue": "user: Can you explain about the Agent Orange exposure from C-123 aircraft to me?[NEWLINE]agent: Did you fly on or work with C-123 aircraft in Vietnam or other location?[NEWLINE]user: No, I did not fly on or work with C-123 aircraft in Vietnam.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for reservists to get disability benefits?[NEWLINE]agent: Do you have an illness caused by Agent Orange?[NEWLINE]user: Yes, I have an illness caused by Agent Orange.[NEWLINE]agent: Were you assigned to flight, ground, or medical crew duties at one of these locations?[NEWLINE]user: Yes, I was assigned to flight duties at the locations.[NEWLINE]agent: Then you should be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I had contact with Agent Orange?[NEWLINE]agent: If you had contact with Agent Orange, which the U.S. military used as an herbicide to clear trees and plants during Vietnam War, which was sprayed from C-123 aircraft.[NEWLINE][BOUNDARY][NEWLINE]user: How am I able to get disability benefits from having Agent Orange?"}
{"id": "superseg_train_1708", "dialogue": "user: I'm inquiring about VA disability benefits for those who have been exposed to Agent Orange.[NEWLINE]agent: Did you fly or work with a C-123 aircraft?[NEWLINE]user: No, I didn't, but my Father has.[NEWLINE][BOUNDARY][NEWLINE]user: How would my Father qualify for VA disability benefits?[NEWLINE]agent: Has he been diagnosed with an illness believed to have been caused by Agent Orange exposure?[NEWLINE]user: Yes, he was diagnosed with a presumptive disease earlier this year.[NEWLINE]agent: Was he assigned to flight, ground, or medical crew duties?[NEWLINE]user: Yes, he was a pilot.[NEWLINE]agent: In this case, he may qualify for disability benefits due to Agent Orange exposure.[NEWLINE][BOUNDARY][NEWLINE]user: Does my Father need to prove that his illness started during the time he served in the military?"}
{"id": "superseg_train_1709", "dialogue": "user: Veterans Educational Assistance Program (VEAP)[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: What s covered under VEAP education benefits?[NEWLINE]agent: we ll help you pay for these types of courses : Remedial courses classes some students must take to build up their basic skills in math, reading, or English before they can take regular college courses[NEWLINE][BOUNDARY][NEWLINE]user: To be eligible for VEAP benefits, are all requirements mandatory?[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: yes[NEWLINE]agent:  Opened and put money into your VEAP account before April 1, 1987[NEWLINE]user: yes too[NEWLINE]agent: Put in $ 25 $ 2,700 on your own[NEWLINE]user: yes i put in 500$[NEWLINE]agent:  Finished your first period of service and didn t receive a dishonorable discharge[NEWLINE]user: yes i not receive a dishonorable discharge"}
{"id": "superseg_train_1710", "dialogue": "user: please show me information about Veterans Educational Assistance Program[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?[NEWLINE]agent: yes sure, You can withdraw the money in your VEAP account if you don t meet basic qualifying requirements or if you formally ask for a refund.[NEWLINE]agent: if you want to ask for refund?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: yes, i Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]agent: Opened and put money into your VEAP account before April 1, 1987[NEWLINE]user: I did not put money in my VEAP account before APRIL 1987[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What s covered under VEAP education benefits?"}
{"id": "superseg_train_1711", "dialogue": "user: hi. show me information about VEAP[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get VEAP benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Make sure we've approved your selected program[NEWLINE]user: I think I was not approved[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: Am I eligible for VEAP benefits?"}
{"id": "superseg_train_1712", "dialogue": "user: please show me information about VEAP[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Find out if you can get benefits through the Veterans Educational Assistance Program VEAP a $ 2-to-$1 government - match program for educational assistance.[NEWLINE][BOUNDARY][NEWLINE]user:  Am I eligible for VEAP benefits?[NEWLINE]agent: You can get these benefits if you meet all of the requirements listed[NEWLINE]user: i am currently on active duty[NEWLINE]agent: you must have at least 3 months of contributions available to use your VEAP benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?[NEWLINE]agent: To ask for a refund complete an Application for Refund of Educational Contributions VA Form 22 - 5281.[NEWLINE][BOUNDARY][NEWLINE]user: please what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions"}
{"id": "superseg_train_1713", "dialogue": "user: please show me information about Veterans Educational Assistance Program[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VEAP benefits?[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How many months of benefits can I get, and how long do I have to use them?[NEWLINE]agent: we ll automatically refund it to you.[NEWLINE][BOUNDARY][NEWLINE]user: how to be sure that I will be approved for the program[NEWLINE]agent: Ask them to complete VA Form 22 - 1999, Enrollment Certification, and send all the forms to us.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?"}
{"id": "superseg_train_1714", "dialogue": "user: I'm looking for information regarding the Veterans Educational Assistance Program[NEWLINE]agent: Under VEAP, you may be able to use part of your military pay to help cover the cost of schooling and continue your education.[NEWLINE][BOUNDARY][NEWLINE]user: If I put money into a VEAP account, can I get that money refunded if needs be?[NEWLINE]agent: To get a refund of this money, you need to complete an Application for Refund of Educational Contributions VA Form 22-5281. This form can be downloaded from the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a long list of pre-requisites that are needed to be fulfilled before I qualify for VEAP benefits?[NEWLINE]agent: The first thing required is that you entered military service for the first time between January 1, 1977 and June 30, 1985[NEWLINE]user: That doesn't apply to me[NEWLINE]agent: In that case, unfortunately you do not qualify for VEAP[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other information that I could use to apply for VEP benefits?[NEWLINE]agent: Further information is provided through the Veterans Educational Assistance Program VEAP on the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a minimum that I have to have in my VEAP fund?"}
{"id": "superseg_train_1715", "dialogue": "user: Hello. I hope you're doing well. I need some information about the educational aid program for veterans.[NEWLINE]agent: Of course. You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if I qualify for this program?[NEWLINE]agent: In order to qualify for the VEAP benefits, you need to meet all requirements.[NEWLINE]user: What are those requirements?[NEWLINE]agent: Have you entered service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Have you opened and put money into your VEAP account before April 1, 1987?[NEWLINE]user: Yes. Way before that.[NEWLINE]agent: Have you put  in $25 - $2,700 on your own?[NEWLINE]user: Yes, around $1,500 if I remember correctly.[NEWLINE]agent: Have you finished your first period of service and you didn't receive a dishonorable discharge?[NEWLINE]user: Yes, to all of that."}
{"id": "superseg_train_1716", "dialogue": "user: I want to look into the VA VEAP benefits[NEWLINE]agent: Okay, you may be able to continue your education by using part of your military pay to help cover the cost of school. We can help you find out if you can get benefits through the Veterans Educational Assistance Program, a $2-to-$1 government-match program for educational assistance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not active so how do I start?[NEWLINE]agent: you will need to send copy 4 of your DD214, Certificate of Release, or Discharge from Active Duty.[NEWLINE][BOUNDARY][NEWLINE]user: can I ask something else?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what is covered under VEAP education benefits?[NEWLINE]user: yes[NEWLINE]agent: It will help you pay for training, programs and fees for undergraduate programs, co-op training, and others[NEWLINE][BOUNDARY][NEWLINE]user: do you qualify automatically if you were active duty and had contributed to VEAP?[NEWLINE]agent: you must have at least 3 months of contributions available to use your VEAP benefits[NEWLINE]user: what else do I need to be eligible?[NEWLINE]agent: Did you enter the service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: no I entered later"}
{"id": "superseg_train_1717", "dialogue": "user: Can I be backed by a VA home loan if I do not quite meet my lender's credit requirements?[NEWLINE]agent: For a VA home loan you will also need to meet your lender's credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Certificate of Eligibility as the spouse of a veteran?[NEWLINE]agent: You may be able to get a COE if you are the surviving spouse of a veteran or the spouse of a veteran who is missing in action or being held as a prisoner of war.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the same COE I used to purchase my current home if I am relocating?[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet certain requirements.[NEWLINE]user: Does my current home need to be sold to re-use my COE or can I keep it and use it as a rental property?[NEWLINE]agent: You can re-use a COE if you've sold the home you bought with the prior loan and have paid that loan in full among other requirements.  If you wish to request an entitlement restoration, fill out a Request for Certificate of Eligibility VA Form 26-1880 and send it to the VA regional loan center for your state.[NEWLINE]user: What are the requirements for re-using a COE?[NEWLINE]agent: Have you sold the home that you bought with the prior loan and paid that loan in full?[NEWLINE]user: I have not sold the home.  I was wondering if I could keep it and use it as a rental property.[NEWLINE]agent: Is it possible that a qualified veteran-transferee would agree to assume your loan and substitute their entitlement for the same amount of entitlement that you originally used?[NEWLINE]user: I do not understand what that means or how that would work."}
{"id": "superseg_train_1718", "dialogue": "user: You tell me, I wanted to know what I need to be able to get approved. So how can you help?[NEWLINE]agent: We can help you learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, we can help you find out how to apply for a Certificate of Eligibility to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you\u2019ll also need to meet your lender\u2019s credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: ok, how do I go on with this if I had a VA loan before?[NEWLINE]agent: Have you sold the home you bought with the prior loan and have paid that loan in full?[NEWLINE]user: no that didn't happen[NEWLINE]agent: Will a qualified Veteran-transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally?[NEWLINE]user: no way, don't know anyone who would do that[NEWLINE]agent: Have you repaid your prior loan in full\u00a0but haven't sold the home you bought with that loan?[NEWLINE]user: no I haven't[NEWLINE]agent: You will not be able to use a COE you used before.[NEWLINE]user: so the reuse of a COE is a no and there are no more requirements I can answer?[NEWLINE]agent: Yes, that is right. You did not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: would a dishonorable discharge hurt me in this?[NEWLINE]agent: Have you received an other than honorable, bad conduct, or dishonorable discharge?"}
{"id": "superseg_train_1719", "dialogue": "user: I need eligibility requirements for VA home loan programs.[NEWLINE]agent: I can give you that information.   Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA - backed home loan, you ll also need to meet your lender s credit and income loan requirements to receive financing.[NEWLINE]user: So my credit will still play into my loan approval?[NEWLINE]agent: Yes, Keep in mind that for a VA - backed home loan, you ll also need to meet your lender s credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must be met to use a COE I used before?[NEWLINE]agent: Have you sold the home you bought with the  prior loan and have paid that loan in full?[NEWLINE]user: yes, I have sold and paid that loan in full.[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: Are there other situations where I can get a COE?"}
{"id": "superseg_train_1720", "dialogue": "user: Hi. Yes. I am trying to learn about your home loan program.[NEWLINE]agent: I can help. We can discuss either how to see if you are eligible or how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a Certificate of Eligibility from before, can I still use it?[NEWLINE]agent: Do you still own that home?[NEWLINE]user: No, we sold it.[NEWLINE]agent: Did you repay your previous loan?[NEWLINE]user: Yes, it is paid off.[NEWLINE]agent: Okay, you may be able to restore the COE.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a VA supported loan for my mortgage?[NEWLINE]agent: We will need to see if you meet the minimum active duty requirement.[NEWLINE][BOUNDARY][NEWLINE]user: How else can I get a COE?"}
{"id": "superseg_train_1721", "dialogue": "user: Hi. I'd like to learn about programs you have for veterans wanting to buy a house.[NEWLINE]agent: I can help you with that process.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a COE from a previous home purchase?[NEWLINE]agent: Do you still own that house?[NEWLINE]user: No, I just sold it.[NEWLINE]agent: Are you able to have another veteran take on your loan?[NEWLINE]user: I don't think I can convince anyone to do that.[NEWLINE]agent: Have you paid off your old loan?[NEWLINE]user: No, I still have a little left to pay.[NEWLINE]agent: Unfortunately, you will need to get a new COE.[NEWLINE]user: Is there any other way I can use my old COE?"}
{"id": "superseg_train_1722", "dialogue": "user: Hello, hope you're doing well. What requirements do your home loan programs for veterans have?[NEWLINE]agent: You're in the right place. Here you can learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, or find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you'll also need to meet your lender's credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a COE I used before?[NEWLINE]agent: Have you sold the home you bought with the prior loan and have paid that loan in full?[NEWLINE]user: Yes. I used a loan, but I finished paying it back in full last year.[NEWLINE]agent: In that case you may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet at least one of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the requirements then?[NEWLINE]agent: Yes, one of them is that you must be a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Well, what if I have received a bad conduct? Those were very turbulent times and everyone made mistakes.[NEWLINE]agent: In that case you may not be eligible for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I apply for my COE?[NEWLINE]agent: You can apply online right now.[NEWLINE][BOUNDARY][NEWLINE]user: Right now? That's great. I might have to request an entitlement restoration though. How can I do that?"}
{"id": "superseg_train_1723", "dialogue": "user: hi i need help about Eligibility Requirements for VA Home Loan Programs[NEWLINE]agent: Of course we'd love you to know the VA mortgage loan eligibility requirements for a direct or VA-backed loan.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received a license that is not honorable, misconduct, or dishonorable?[NEWLINE]agent: If you received a discharge status?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Have you sold the house you bought with the previous loan and have you paid the loan in full?[NEWLINE]user: do not[NEWLINE]agent: A Qualified Veteran: Does the assignee agree to take on your loan and substitute your claim for the same amount of claim you originally used?[NEWLINE]user: do not[NEWLINE]agent: Have you paid your previous loan in full?[NEWLINE]user: do not"}
{"id": "superseg_train_1724", "dialogue": "user: can you give me details of Eligibility requirements for VA home loan programs[NEWLINE]agent: Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a COE I used before to request a restoration of rights?[NEWLINE]agent: fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state.  Download VA Form 26 - 1880Find your state s VA regional loan center[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You ve sold the home you bought with the prior loan and have paid that loan in full[NEWLINE]user: yes[NEWLINE]agent: You qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a COE as the spouse of a Veteran?[NEWLINE]agent: You may be able to get a COE if you re the surviving spouse of a Veteran or the spouse of a Veteran who is missing in action or being held as a Prisoner of War POW. Find out how to apply for a COE as a surviving spouse[NEWLINE][BOUNDARY][NEWLINE]user: If I received one of these discharge states"}
{"id": "superseg_train_1725", "dialogue": "user: Am I eligible for VA Dependency and Indemnity Compensation as a surviving spouse?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet certain requirements.  You will also need to provide evidence with your claim showing that one of the descriptions is true for the veteran or service member.  That evidence may include documents like military service records, doctors' reports, and medical test results.[NEWLINE]user: What are the requirements for me as a surviving spouse for VA Dependency and Indemnity Compensation?[NEWLINE]agent: Were you married to the veteran or service member prior to January 1, 1957?[NEWLINE]user: I was not even born yet in 1957.[NEWLINE]agent: Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: No.  We got married while in service.[NEWLINE]agent: Were you married to the veteran or service member for at least a year?[NEWLINE]user: Not quite a year, no.[NEWLINE]agent: Did you have a child with the veteran or service member?"}
{"id": "superseg_train_1726", "dialogue": "user: Hi, I need some more info on Dependency and Indemnity Compensation, and if I am eligible as a spouse.[NEWLINE]agent: You may qualify if you meet certain criteria.[NEWLINE]user: What is the criteria?[NEWLINE]agent: We can discuss that. Did you marry the service member or Veteran before January 1 1957?[NEWLINE]user: Oh no, much more recent than that.[NEWLINE]agent: Ok, did you marry the Veteran within 15 years of their discharge?[NEWLINE]user: No, that isn't me either.[NEWLINE]agent: Were you married to the Veteran for at least 1 year?[NEWLINE]user: No, again, not the case.[NEWLINE]agent: Do you have a child with the Veteran?[NEWLINE]user: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I am a surviving parent, how do I apply for compensation?"}
{"id": "superseg_train_1727", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below. You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member.Evidence may include documents like military service records, doctor s reports, and medical test results.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Where you married to the veteran or service member before January 1, 1957?[NEWLINE]user: No it was not before then.[NEWLINE]agent: Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: No I sure did not.[NEWLINE]agent: Were you married to the veteran or service member for at least 1 year?[NEWLINE]user: No I was not[NEWLINE]agent: Did you have a child with the veteran or service member?[NEWLINE]user: Yes I did.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Blue Water Navy Vietnam Veterans Act?"}
{"id": "superseg_train_1728", "dialogue": "user: Hello there. I need to know if I'm eligible for VA DIC as the wife of a deceased veteran.[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements. You'll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member. Evidence may include documents like military service records, doctor's reports, and medical test results.[NEWLINE]agent: Do you fulfill the requirements?[NEWLINE]user: Yes. At least I think I do.[NEWLINE]agent: Have you married the Veteran or service member before January 1, 1957?[NEWLINE]user: No, I married him after.[NEWLINE]agent: Have you married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: Yes, I did.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you unmarried?[NEWLINE]user: No, I said before that I was married.[NEWLINE]agent: *not possible to continue*[NEWLINE][BOUNDARY][NEWLINE]user: My husband served on an aircraft carrier during the Vietnam War. Is he eligible for DIC?"}
{"id": "superseg_train_1729", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below. You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member.[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Married the Veteran or service member before January 1, 1957[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the DIC eligibility information[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: Can I request benefits in what way?[NEWLINE]agent: Work with an accredited representative. Get help filing your claim[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act?[NEWLINE]agent: you may be eligible for DIC benefits based on the Blue Water Navy Vietnam Veterans Act of 2019[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for compensation?"}
{"id": "superseg_train_1730", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below.[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: yes[NEWLINE]agent: Married the Veteran or service member before January 1, 1957[NEWLINE]user: not[NEWLINE]agent: Married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: whether you may be eligible for DIC benefits under the 2019 Blue Water Army Vietnam Veterans Act.[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: if 10 years passed before his death?[NEWLINE]agent: Since their release from active duty and for at least 5 years immediately before their death[NEWLINE][BOUNDARY][NEWLINE]user: tell me the DIC eligibility information"}
{"id": "superseg_train_1731", "dialogue": "user: hi i need help about Benefits for spouses and dependents[NEWLINE]agent: I'm here to serve you want to know if you are eligible for VA DIC as a surviving spouse or dependent[NEWLINE]user: yes. What requirements do I need to meet?[NEWLINE]agent: Were you married to the veteran or service member before January 1, 1957?[NEWLINE]user: Yes[NEWLINE]user: I would like to know if the veteran's eligibility was due to a service-related disability rated totally disabling?[NEWLINE]agent: they must have had this rating[NEWLINE]user: what rating?[NEWLINE]agent: Since his release from active duty and for at least 5 years immediately before his death,o For at least 1 year before their death if they were a former prisoner of war who died after September 30, 1999Note: Totally disabling means that the veteran's injuries make it impossible for them to work.[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend that I find out from now on?[NEWLINE]agent: Find out if you can get VA benefits or compensation[NEWLINE][BOUNDARY][NEWLINE]user: and what things should I record?[NEWLINE]agent: You must also provide evidence that one of these descriptions is true for the veteran or service member:The service member died while on active duty, on active duty for training or inactive - in-service training,\u00a0 Veteran died of service-related illness or injury[NEWLINE]user: What other qualifications must it meet?"}
{"id": "superseg_train_1732", "dialogue": "user: hi i need help about Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You can meet VA or surviving spouse compensation requirements if you meet the requirements below. You must also present evidence with your claim that shows one of the descriptions below is true for the Veteran or service member. Evidence may include documents such as military service records, medical reports, and medical examination results.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you married to the veteran or service member before January 1, 1957?[NEWLINE]user: do not[NEWLINE]agent: Were you married to the veteran or service member within 15 years of your discharge from the period of military service during which the qualifying illness or injury began or worsened?[NEWLINE]user: do not[NEWLINE]agent: Were you married to the Veteran or service member for at least 1 year?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What if my Blue Water Navy Veterans Service Disability Claim was denied in the past?[NEWLINE]agent: You may be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act.[NEWLINE][BOUNDARY][NEWLINE]user: If I am the spouse of a Veteran, what should I do?[NEWLINE]agent: complete an Application for DIC, Death Pension and / or Accumulated Benefits VA Form 21P-534EZ. Download the VA 21P-534EZ PDF form[NEWLINE][BOUNDARY][NEWLINE]user: What should include the documents that I should send?"}
{"id": "superseg_train_1733", "dialogue": "user: Hi. I need to learn how to be put on my husband's benefits.[NEWLINE]agent: Okay, I can help you with that.[NEWLINE]user: What do I need to do to become eligible?[NEWLINE]agent: Were you married before January 1, 1957?[NEWLINE]user: Yes, we were married in 1954.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know how to apply. Can you help?[NEWLINE]agent: Yes, I will walk you through the steps.[NEWLINE]user: My husband was in the Navy during Vietnam. Does that information help?[NEWLINE]agent: Yes, that does help.[NEWLINE]user: I think he was exposed to something called Agent Orange. Does that make sense?[NEWLINE]agent: It does. This is part of the eligibility requirements.[NEWLINE][BOUNDARY][NEWLINE]user: So how do I start the process of getting VA benefits?"}
{"id": "superseg_train_1734", "dialogue": "user: I'm looking for more information on disability because of mustard gas contact[NEWLINE]agent: We can help you. You can email us if you need help filing a disability claim. Do you need our email address?[NEWLINE]user: not yet, maybe when I start filling out papers[NEWLINE][BOUNDARY][NEWLINE]user: I have a quick question before I ask what I came here to ask,  do you have numbers on how many veterans volunteered for chemical and biological testing?[NEWLINE]agent: As many as 60,000 Veterans volunteered for medical research for the U.S. Biological and Chemical Programs.[NEWLINE]user: ok, so what does one of those Army vets need in order to get benefits?[NEWLINE]agent: Let me ask you some questions to see if you may be eligible for medical care. Did you volunteer for research involving chemical and biological testing between 1942 and 1975?[NEWLINE]user: no, not me[NEWLINE]agent: You did not meet the requirements to get medical care through the U.S. Army[NEWLINE][BOUNDARY][NEWLINE]user: ok, let me just ask one final thing. did any of this happen in a place in Italy?"}
{"id": "superseg_train_1735", "dialogue": "user: Hi I need information about benefits for volunteering for research involving chemical and biological testing[NEWLINE]agent: You can get benefits if you volunteered for medical research for the U.S., is that your case?[NEWLINE]user: No, I didn't volunteer for medical research[NEWLINE]agent: were you involved in any other research?[NEWLINE]user: Yes I was involved in a research program about chemical and biological testing[NEWLINE]agent: In that case, you can get medical care through the U.S. Army, but first, you need to meet both of the requirements listed below[NEWLINE]user: That's great, what if I have questions or need help getting medical care?[NEWLINE]agent: In that case, you can visit the U.S. army web page or you can call to 900-984-8523[NEWLINE]user: Are there some extra requirements to apply for this benefit?[NEWLINE]agent: Yes one of the requirements is that the research where you volunteered was between 1942 and 1945[NEWLINE]user: Yes, my volunteered research was on 1944[NEWLINE]agent: That's great, I need to know if you have an injury or a disease that was directly caused by your participation in this research testing?[NEWLINE]user: No, I don't have any injury or disease caused by that"}
{"id": "superseg_train_1736", "dialogue": "user: How to get these disability benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: what else should i know when submitting my claim[NEWLINE]agent:  be sure to share any military records that show you had contact with blistering agents[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: not[NEWLINE]agent: You cannot get medical care through the US Army. USA[NEWLINE]user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: yes Biological and chemical programs[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?"}
{"id": "superseg_train_1737", "dialogue": "user: hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?[NEWLINE]agent: Are you among the 60,000 veterans who volunteered for medical research for the biological and chemical programs of the United States?[NEWLINE]user: Yes[NEWLINE]agent: We commend him for participating in the Biological and Chemical Programs.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE]user: and what if I was involved in this research?[NEWLINE]agent: If you were involved in this investigation, you can obtain medical care through the US Army. USA If you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?"}
{"id": "superseg_train_1738", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: Were you one of the veterans who volunteered for medical research?[NEWLINE]user: not[NEWLINE]agent: Were you involved in this investigation?[NEWLINE]user: not[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Volunteered for research involving chemical and biological testing between 1942 and 1975[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE]user: and if I need help to get medical attention[NEWLINE]agent:  Visit the U.S. Army web page or Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: what should i know when i submit a claim"}
{"id": "superseg_train_1739", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: I am part of the veterans who volunteered for medical research[NEWLINE]user: yes[NEWLINE]agent:  Biological and Chemical Programs[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Bari, Italys and Bushnell[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Volunteered for research involving chemical and biological testing between 1942 and 1975[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE]user: if I have questions or need help getting medical care[NEWLINE]agent: Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE]user: and if I was involved in this investigation"}
{"id": "superseg_train_1740", "dialogue": "user: hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?[NEWLINE]agent: Are you one of the 60,000 veterans who volunteered?[NEWLINE]user: do not[NEWLINE]agent: Were you involved in this investigation?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Were you involved in this investigation?[NEWLINE]agent: Select merchant sailors were also exposed in Bari, Italy.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have questions or need help getting medical care:\u00a0\u00a0\u00a0\u00a0 Visit the US Army website. USA, or\u00a0\u00a0 Call 800 - 984 - 8523[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: do not"}
{"id": "superseg_train_1741", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: As many as 60,000 Veterans volunteered for medical research for the U.S.[NEWLINE]user: it's not my case[NEWLINE]agent: and if I was involved in this investigation[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you can get medical care through the U.S. Army if you meet both of the requirements listed below[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Volunteered for research involving chemical and biological testing between 1942 and 1975[NEWLINE]user: yes[NEWLINE]agent: Have an injury or disease directly caused by your participation in this testing[NEWLINE]user: yes"}
{"id": "superseg_train_1742", "dialogue": "user: Let me know more about VA benefits you can get while attending school out of the U.S.[NEWLINE]agent: Are you planning to study in a foreign school?[NEWLINE]user: Yes[NEWLINE]agent: We can help you find out how you can use VA benefits to cover your tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: and how do I get this tuition help?[NEWLINE]agent: You can get education benefits if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: and if I meet the requirements I can go to any school I want or are only a few in the program?[NEWLINE]agent: We accept degrees from schools in foreign countries that are similar to degrees granted by accredited U.S. colleges and universities. \u201cAccredited\u201d means that a group of experts has confirmed the school meets certain recognized quality standards.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the requirements to get approved?[NEWLINE]agent: Okay.  Are you eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent?[NEWLINE]user: yes, I should be eligible through the Army[NEWLINE]agent: Have we approved the program you want to get into?[NEWLINE]user: No, I haven't even looked into that yet"}
{"id": "superseg_train_1743", "dialogue": "user: Good morning I would like to know about Foreign programs[NEWLINE]agent: Are you planning to study at a foreign school?[NEWLINE]user: Yes I am pretty interested in that[NEWLINE]agent: Great, in that case, you can use some VA benefits to cover tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for that?[NEWLINE]agent: For getting VA educational assistance you have to be a Veteran, service member, Reservist or a qualified dependent[NEWLINE]user: Ok, I'm a veteran[NEWLINE]agent: great, next we will need to approve your program[NEWLINE]user: oh, I don't have a program approved yet[NEWLINE]agent: If you don't have a program yet you can't get this benefit, first of all, you need the program to be approved[NEWLINE]user: Is there any exception for that?[NEWLINE]agent: Yes, there is an exception for family members who qualify for Survivors and Dependents Educational Assitance, they can get VA benefits while in approved postsecondary after high school non-college degree programs at training locations in the Philippines[NEWLINE]user: Is there any other exception? I'm not applicable for that one"}
{"id": "superseg_train_1744", "dialogue": "user: How can I get information about foreign programs for VA[NEWLINE]agent: Of course, do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: do not[NEWLINE]agent: since you do not meet all the requirements you can not get educational benefits sorry[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I enroll?[NEWLINE]agent: You can send us a question through the GI Bill website. Go to the GI Bill website You can also send us a request for information on the approval status of your program by mail. Submit your request[NEWLINE][BOUNDARY][NEWLINE]user: and I have another question, do you accept school titles in foreign countries?[NEWLINE]agent: We will accept degrees from schools in foreign countries that are similar to degrees from accredited American colleges and universities. Accredited means that a group of experts has confirmed that the school meets certain recognized quality standards.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. If I am outside the United States, what number can I contact?"}
{"id": "superseg_train_1745", "dialogue": "user: hi i need help about Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: Yes[NEWLINE]agent: have they approved their program?[NEWLINE]user: Yes[NEWLINE]agent: Is your program in a higher education institution where you will earn a standard or higher associate degree, or a degree of equal value at that foreign school?[NEWLINE]user: do not"}
{"id": "superseg_train_1746", "dialogue": "user: Hello, what can you tell me about foreign programs?[NEWLINE]agent: Are you planning to study at a foreign school?[NEWLINE]user: No, I'm just looking for some information.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me, in theory, could I get education benefits to study abroad?[NEWLINE]agent: Yes, you can get education benefits if you meet all of the requirements.[NEWLINE]user: What requirements are we talking about?[NEWLINE]agent: Are you eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Have we already approved your program?[NEWLINE]user: No. Like I said, I'm just asking for information. I didn't apply."}
{"id": "superseg_train_1747", "dialogue": "user: can you give me details of Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: not[NEWLINE]user:  find out how you can use VA benefits to cover your tuition and fees[NEWLINE]agent: find out how you can use VA benefits to cover your tuition and fees[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: If you plan to study at a foreign school, [3] find out how you can use VA benefits to cover your tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: Can I attend any foreign school?[NEWLINE]agent: Use the GI Bill Comparison Tool to see what benefits you can get at the school you want to attend. Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You re eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent[NEWLINE]user: not"}
{"id": "superseg_train_1748", "dialogue": "user: a3a99e21f9b8f6890b86c9685ffd6813[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits to study at a foreign school?[NEWLINE]agent: You can get educational benefits if you meet all the requirements[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: Yes[NEWLINE]agent: Have we approved your program?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can be obtained?"}
{"id": "superseg_train_1749", "dialogue": "user: can you give me details of Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Usted es elegible o ya recibe asistencia educativa de VA como veterano, miembro del servicio, reservista o dependiente calificado[NEWLINE]user: yes[NEWLINE]agent: We ve approved your program[NEWLINE]user: yes[NEWLINE]agent: Your program is at an institution of higher learning where you ll earn a standard associate s degree or higher, or a degree of equal value at that foreign school[NEWLINE]user: not"}
{"id": "superseg_train_1750", "dialogue": "user: Hi, I'm a veteran and I want to know about technology education courses[NEWLINE]agent: Do you want to gain experience to start or advance a career in the technology industry?[NEWLINE]user: Oh, No, I just want to do something different[NEWLINE][BOUNDARY][NEWLINE]user: So may I be eligible?[NEWLINE]agent: Are you on active duty?[NEWLINE]user: No, I'm not an active duty service member[NEWLINE]agent: In that case, you can't be eligible for this program[NEWLINE][BOUNDARY][NEWLINE]user: May I be eligible for another program? one of the VET TEC program?[NEWLINE]agent: Yes there are some other options you may be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one last question, If I start a training program will I need to attend it in person?"}
{"id": "superseg_train_1751", "dialogue": "user: I would like to ask for information about technology education courses for veterans[NEWLINE]agent: Do you want to gain computer experience to start a career in the technology industry?[NEWLINE]user: Yes I want to start a career in this industry[NEWLINE]agent: Great, in that case, you can be eligible for the VET TEC program, this program will match you with a leading training provider that will help you develop high-tech skills[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for this program?[NEWLINE]agent: There are some requirements, but first I would like to know if you are on active duty[NEWLINE]user: Oh no, Right now I'm not on active duty[NEWLINE]agent: I'm so sorry but If you're not on active duty you can't be eligible for this program[NEWLINE][BOUNDARY][NEWLINE]user: in that case, Can I apply for this program soon?[NEWLINE]agent: This is a five-year pilot program, if you become an active duty veteran you can participate as long as it is available.[NEWLINE]user: Well I'm sixty years old I can't be on active duty again, But I really want to apply for this program, Is there any other option for me?"}
{"id": "superseg_train_1752", "dialogue": "user: Hi. I'm trying to get information about a technology class.[NEWLINE]agent: I may be able to help. Are you trying to get a job in the tech world?[NEWLINE]user: I'm not at that point yet.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for the Education courses?[NEWLINE]agent: Well, are you no longer on active duty?[NEWLINE]user: I am not on active duty.[NEWLINE]agent: Do you qualify for financial aid through the GI Bill?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Do you have any GI Bill entitlement dates left?[NEWLINE]user: Yes, I have several days left.[NEWLINE]agent: Have you been accepted into a program on the VA list?[NEWLINE]user: I have not applied yet."}
{"id": "superseg_train_1753", "dialogue": "user: Hello. I came here to learn about technology courses for veterans.[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-technology industry?[NEWLINE]user: No, I just wanted to learn something new.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to qualify for the courses?[NEWLINE]agent: Are you currently NOT on active duty?[NEWLINE]user: Yes, I'm not on active duty.[NEWLINE]agent: Do you qualify for VA education assistance under the GI Bill?[NEWLINE]user: Yes, at least I think so.[NEWLINE]agent: Do you have at least one day of unexpired GI Bill entitlement?[NEWLINE]user: Yes. Yes, I do.[NEWLINE]agent: Have you been accepted into a program by a VA-approved training provider?[NEWLINE]user: No, I haven't."}
{"id": "superseg_train_1754", "dialogue": "user: hi i need help about Technology Education Courses for Veterans[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-tech industry?[NEWLINE]user: Yes[NEWLINE]agent: through us you can find out if you are eligible for our new Employment Education Program through Veterans Technology VET TEC that pairs you with a leading training provider to help you develop high-tech skills[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Not on active duty?[NEWLINE]user: Yes[NEWLINE]agent: Do you qualify for VA educational assistance under the GI Bill?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: And what specifically does the VET TEC Employment Education through Technology Veterans Program do?"}
{"id": "superseg_train_1755", "dialogue": "user: hi i need help about Technology Education Courses for Veterans[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-tech industry?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Not on active duty?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: And what does the Employment Education Program through Veterans Technology VET TEC do?[NEWLINE]agent: pairs you with a leading training provider to help you develop high-tech skills.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this program?"}
{"id": "superseg_train_1756", "dialogue": "user: I wanted to look into the VA's tech classes[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-technology industry?[NEWLINE]user: no, just need info for now[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take these classes?[NEWLINE]agent: You must not be on active duty.  Is this true for you?[NEWLINE]user: No, I'm active duty[NEWLINE]agent: At this time you are not eligible for the VET TEC program.[NEWLINE][BOUNDARY][NEWLINE]user: but if I was eligible then what kind of help would I get?[NEWLINE]agent: If you were eligible for VET TEC you could get tuition for a full-time high-tech training program, and money for housing during your training[NEWLINE]user: so what kind of housing money would I get for going to classes?"}
{"id": "superseg_train_1757", "dialogue": "user: Hi, good afternoon. I was told that there were some courses for veterans.[NEWLINE]agent: Are you going to start some technology-related enterprise?[NEWLINE]user: No, i'm not asking for something like that.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i'm asking on a more personal level, o.k?. Anyway, lets say i'm goig to do something like that but i fail to attend for training some time, what could happen?[NEWLINE]agent: Well, if you don't attend to your training, for a period of a month, then we'll prorate your housing payment for the days you train.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, i'll have to take that into consideration. Now, i suppose there's a way to prove that i passed that thing, isn't?[NEWLINE]agent: Of course. After completion, you'll receive a certificate which will validate your new skills.[NEWLINE][BOUNDARY][NEWLINE]user: Nice, it has to be that way, i like it. Now then, how do i know if i'm eligible for this?[NEWLINE]agent: Well, you can be eligible if you meet the proper requirements. That would be all you need.[NEWLINE]user: And each and every one of those must be certain?[NEWLINE]agent: It would be the preferred scenario, yes. May i ask if you aren't on active service duty?[NEWLINE]user: No, i'm not, in fact i'm still on service."}
{"id": "superseg_train_1758", "dialogue": "user: I need to get a new veteran ID card.[NEWLINE]agent: There are many different typed of identification cards that you can use to show you are a veteran.  Do you know which type of card you are needing?[NEWLINE][BOUNDARY][NEWLINE]user: I had an ID card that allowed me to get discounts at stores and restaurants.  How can I replace this?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard or Coast Guard and received an honorable or a general discharge under honorable conditions?[NEWLINE]user: I was not honorably discharged, no.[NEWLINE]agent: If you were discharged under less than honorable conditions, then you may not hold a veteran ID card.[NEWLINE]user: Why should I not have a veteran ID if I did serve on active duty?[NEWLINE]agent: If your discharge was less than honorable, the military is not going to continue to give you benefits and the card will not be issued to you.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a DoD ID card?[NEWLINE]agent: The DoD issues either a Common Access Card or a Uniformed Services ID Card of you are retired from the military, on active duty, or in the National Guard, Selected Reserves, Reserves, or Inactive Ready Reserve.[NEWLINE]user: I am in none of those groups, but I did serve on active duty.  Can I get the DoD ID card?"}
{"id": "superseg_train_1759", "dialogue": "user: Hello there. Can you please tell what types of Veteran ID cards exist?[NEWLINE]agent: Of course. There are many types of identification cards you can use to show you're a Veteran. You only need to have one of them for this purpose. Here you can learn about the different types of VA ID cards and other Veteran ID options.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have a Department of Defense ID?[NEWLINE]agent: In that case you don't need to request another type of photo ID card to prove you're a Veteran or to get retail or business discounts.[NEWLINE][BOUNDARY][NEWLINE]user: Too bad I don't have my ID anymore. What requirements do I need to meet for the Veteran ID?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: Yes.[NEWLINE]agent: Have you received an honorable or general discharge under honorable conditions?[NEWLINE]user: No, unfortunately I haven't. There was an accident I got caught up in.[NEWLINE]agent: In that case, I'm afraid you aren't eligible. Sorry.[NEWLINE]user: Oh, I already figured that. Am I missing out an any other advantages besides the discounts with the ID card?"}
{"id": "superseg_train_1760", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: There are many type0s of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options[NEWLINE][BOUNDARY][NEWLINE]user: Can I get discounts offered to Veterans in stores?[NEWLINE]agent:  Most states ask you to provide a copy of your discharge papers DD214 or other separation documents. Some states may require additional documents[NEWLINE][BOUNDARY][NEWLINE]user: When you have this card?[NEWLINE]agent: you won t need to carry around your military discharge papers or share sensitive personal information to receive discounts[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: yes"}
{"id": "superseg_train_1761", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: There are many types of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose[NEWLINE]user: What more benefits does it have?[NEWLINE]agent: Learn about the different types of VA ID cards and other Veteran ID options[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Veteran ID Card[NEWLINE]agent:  A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many stores, businesses, and restaurants[NEWLINE][BOUNDARY][NEWLINE]user: What I need to know For both types of DoD cards[NEWLINE]agent: you ll need to either be a sponsor or have a sponsor[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Department of Defense Identification Card"}
{"id": "superseg_train_1762", "dialogue": "user: hi i need help about veterans identification cards[NEWLINE]agent: There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have a VHIC?[NEWLINE]agent: If you have a VHIC, you do not need to apply for another type of photo ID card to prove you are a veteran or to obtain retail or commercial discounts.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Active duty service, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to have a CAC Common Access Card or a USID Uniformed Services Identification Card?[NEWLINE]agent: For both types of DoD cards] you must be a sponsor or have a sponsor.[NEWLINE][BOUNDARY][NEWLINE]user: What if you received a discharge character other than honorable, misconduct, or dishonorable?[NEWLINE]agent: not eligible for a veteran ID card[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?"}
{"id": "superseg_train_1763", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: here are many types of identification cards you can use to show you re a Veteran. You only need to have one of them for this purpose[NEWLINE][BOUNDARY][NEWLINE]user: is there a state limitation?[NEWLINE]agent: Depending on your status, the DoD issues either a Common Access Card CAC or a Uniformed Services ID Card USID[NEWLINE]user: For the Department of Defense Identification Card which requirements I must meet[NEWLINE]agent: You re In the National Guard, the Reserves, the Selected Reserves, or Inactive Ready Reserve[NEWLINE]user: If I have a DoD ID card[NEWLINE]agent: you don t need to request another type of photo ID card to prove you re a Veteran or to get retail or business discounts.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not"}
{"id": "superseg_train_1764", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent:  There are many types of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: yes[NEWLINE]agent: You qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Department of Defense Identification Card[NEWLINE]agent: A Department of Defense DoD Identification Card is used to show your military status and to get access to services at military bases[NEWLINE]user: If I have a DoD ID card"}
{"id": "superseg_train_1765", "dialogue": "user: hi i need help about Types of Veteran ID cards[NEWLINE]agent: There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Active duty service, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What is the Department of Defense Identification Card for?[NEWLINE]agent: A Department of Defense Department of Defense ID card is used to show your military status and access services at military bases. You can also use this card to get discounts offered to veterans at many stores, businesses, and restaurants.[NEWLINE]agent: Do you have a DoD ID card?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have a VHIC card?"}
{"id": "superseg_train_1766", "dialogue": "user: Hello. Can you tell me how to apply for a Veteran ID?[NEWLINE]agent: Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What documents do I need?[NEWLINE]agent: Are you planning to apply?[NEWLINE]user: Yes, that's why I came here.[NEWLINE]agent: In that case, be sure to have your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload ready.[NEWLINE][BOUNDARY][NEWLINE]user: I should have those in my drawer, will search for them. Can you tell me what requirements I need to fulfill?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't. I served in the Chinese army, before I emmigrated to the US with my family.[NEWLINE]agent: Sorry, I'm afraid you aren't eligible then.[NEWLINE]user: But I'm a veteran, I served in the Chinese military. My uncle was a US soldier. Can he get the card if he had an uncharacterized or unknown discharge status?[NEWLINE]agent: That's possible. We'd have to verify his eligibility before we approve his application.[NEWLINE]user: What if he had to leave the army because he was accused of spying for China?"}
{"id": "superseg_train_1767", "dialogue": "user: Hello there. Can you tell me how to apply for a Veteran ID card?[NEWLINE]agent: Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. But what if I have a discharge status that isn't listed?[NEWLINE]agent: In that case we'll have to verify your eligibility before we approve your application.[NEWLINE][BOUNDARY][NEWLINE]user: That's only fair. How can I contact you if I need further help?[NEWLINE]agent: You can send us an email at vic@va.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Got that written down. Great. Can we go over the requirements I need to fulfill to get the card?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't.[NEWLINE]agent: In that case, I'm afraid you aren't eligible for a Veteran ID card.[NEWLINE][BOUNDARY][NEWLINE]user: We'll see about that. I'll apply anyway. Which documents do I need to apply?[NEWLINE]agent: You need your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after that?"}
{"id": "superseg_train_1768", "dialogue": "user: hi can you help me to know how to apply for a veteran id card?[NEWLINE]agent: A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses. You must find out if you are eligible for a Veteran Identification Card and how to apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I receive an email from you requesting information?[NEWLINE]agent: you must log in to AccessVA and update your request with the information we request[NEWLINE][BOUNDARY][NEWLINE]user: How should the photo that the system is asking me be?[NEWLINE]agent: It is clipped from your shoulders like a passport photo, and shows you with wide eyes and a neutral expression, and being worn in the clothes you would wear for a driver's license photo, and being square in size and having a white background or plain color without landscapes or other people in the photo,[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of this veteran ID card?[NEWLINE]agent: You can use it to get discounts offered to veterans at many restaurants, hotels, shops, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Have you been on active duty, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: do not"}
{"id": "superseg_train_1769", "dialogue": "user: Good day. Can you tell me how I can apply for a veteran ID card?[NEWLINE]agent: Yes, a Veteran ID Card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: I have question regarding eligibility. What if I received a dishonorable character of discharge?[NEWLINE]agent: In that case you're not eligible for a Veteran ID Card.[NEWLINE]user: Well, thank God that I didn't receive one then. What other requirements are there to get this card?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't.[NEWLINE]agent: I'm afraid you're not eligible then.[NEWLINE]user: What do you mean? What if I have a discharge status that isn't listed here?[NEWLINE]agent: We'll have to verify your eligibility before we approve your application then.[NEWLINE]user: Alright. What do I need to do?"}
{"id": "superseg_train_1770", "dialogue": "user: hi i need help on applying for a veteran id card[NEWLINE]agent: You should first know that A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: a Served you on active duty, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: Yes[NEWLINE]agent: Did you receive honorable or general approval under honorable conditions?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE]user: What happens if you received a discharge character that is not honorable, misconduct or dishonorable?[NEWLINE]agent: If you received a termination character that is not honorable, misconduct, or dishonorable, you are not eligible for a veteran ID card....[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have any questions or need help, please email us. Email us at vic@va.gov[NEWLINE]user: excuse me can you check my email?"}
{"id": "superseg_train_1771", "dialogue": "user: can you give me details of How to apply for a Veteran ID Card[NEWLINE]agent: A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses[NEWLINE][BOUNDARY][NEWLINE]user: If I have an unknown or uncharacterized discharge status?[NEWLINE]agent: your application will take more time to process while we verify your eligibility. We may need to request your records from the National Personnel Records Center[NEWLINE][BOUNDARY][NEWLINE]user: how do i send a request[NEWLINE]agent: you have any questions or need help?[NEWLINE]user: yes[NEWLINE]agent: please send us an email. Email us at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: can i check my eligibility[NEWLINE]agent: we ll send you an email letting you know the status of your application[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: not"}
{"id": "superseg_train_1772", "dialogue": "user: can you give me details of How to apply for a Veteran ID Card[NEWLINE]agent:  A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Find out if you re eligible for a Veteran ID Card and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for a Veteran ID Card?[NEWLINE]agent: we ll have to verify your eligibility before we approve your application.[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE]user: If I am not eligible for a Veteran Identification Card, what can I do?"}
{"id": "superseg_train_1773", "dialogue": "user: I need help with a Veteran ID[NEWLINE]agent: A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a new one?[NEWLINE]agent: To request a new card please send us an email at vic@va.gov[NEWLINE]user: is that how to get a new card if it was lost?[NEWLINE]agent: You can replace your Veteran ID card if it gets lost or stolen by emailing us at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to get the card?[NEWLINE]agent: Did you serve on active duty,  in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: yes I was in the Army[NEWLINE]agent: Did you receive an honorable or general discharge under honorable conditions?[NEWLINE]user: no I did not"}
{"id": "superseg_train_1774", "dialogue": "user: Can you tell me if I qualify for the GI Bill, please?[NEWLINE]agent: Of course. Here you can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.[NEWLINE]user: That's exactly what I've been looking for. Can you help a soldier figure these things out?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to get a GI Bill on active duty?[NEWLINE]agent: Have you been honorably discharged?[NEWLINE]user: No, I haven't. I'm on active duty.[NEWLINE]agent: In that case, I'm afraid you can't get benefits through MGIB-AD. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Wait, I'm confused. Can my wife at least get education benefits then?[NEWLINE]agent: Yes, that's possible. Your dependent family members may be eligible for Educational and Career Counseling and other support through the Vocational Rehabilitation and Employment program.[NEWLINE][BOUNDARY][NEWLINE]user: What if I qualify for the GI Bill after 9/11? Can I get education benefits?[NEWLINE]agent: Yes, you may be able to get benefits through the Post-9/11 GI Bill if you've served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: In other words it's the same with the Montgomery GI Bill, correct? Can I get VA education benefits through that as well?"}
{"id": "superseg_train_1775", "dialogue": "user: Hello, I'm here to get information about the GI Bill.[NEWLINE]agent: Of course. You can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.[NEWLINE]user: Great. Can I get benefits through the GI Bill as a former soldier then?[NEWLINE][BOUNDARY][NEWLINE]user: What about the Montgomery GI Bill?[NEWLINE]agent: Yes, you can get benefits through MGIB-AD if you served at least 2 years on active duty and you meet all of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: But can I also get veteran education benefits through it?[NEWLINE]agent: Yes, you may be eligible for benefits through one of our 2 Montgomery GI Bill programs.[NEWLINE][BOUNDARY][NEWLINE]user: And what conditions do I need to fulfill for the Montgomery GI Bill for reservists?[NEWLINE]agent: Have you agreed to serve 6 years in the Selected Service?[NEWLINE]user: No, not 6.[NEWLINE]agent: I'm afraid that you can't get benefits through MGIB-SR then. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: But I might still qualify for another GI Bill, right?"}
{"id": "superseg_train_1776", "dialogue": "user: can you give me details of GI Bill and other education benefit eligibility[NEWLINE]agent:  Learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more[NEWLINE]agent: Are you an active duty member or a veteran?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Have either a 6-year service obligation you agreed to serve 6 years in the Selected Service[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through the Post-9/11 GI Bill?[NEWLINE]agent: You may be able to get benefits through the Post-9/11 GI Bill if you ve served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001[NEWLINE][BOUNDARY][NEWLINE]user: Are there any related benefits I may also be able to get?[NEWLINE]agent:  you may be eligible for Vocational Rehabilitation and Employment benefits and services like help exploring employment options and getting more training if required[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through other programs?"}
{"id": "superseg_train_1777", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Learn about the GI Bill eligibility requirements and find out if you can get these benefits. s [3] VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]user: Who can choose this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Is an officer of the Selected Reserve who agreed to serve 6 years in addition to his initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: I dont know[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through the GI Post-9/11 Bill?"}
{"id": "superseg_train_1778", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Of course we can help you Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]agent: Are you an active duty member or veteran, a member of the National Guard or Reserves, or a survivor or qualified dependent?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get educational and professional advice through VA?[NEWLINE]agent: You may be able to obtain educational and professional advice, also called Chapter 36, if you will be discharged from active duty within 6 months. s You may also qualify for these services if you separated from active duty no more than 1 year ago, did not receive a dishonorable discharge, and qualified as a Veteran for educational assistance under a VA educational program....[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: do not"}
{"id": "superseg_train_1779", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]user: who enters into this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through the GI Post-9/11 Bill?[NEWLINE]agent: You may be able to earn benefits through your post-9/11 GI bill if you have been on active duty for at least 90 days, either continuously or interrupted for shorter periods of time, after 10 September 2001.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: Yes"}
{"id": "superseg_train_1780", "dialogue": "user: can you give me details of GI Bill and other education benefit eligibility[NEWLINE]agent: Learn about GI Bill eligibility requirements and find out if you can get these benefits.  VA education benefits can help you pay your tuition, pick out a school, choose a career, and more[NEWLINE]agent: Are you an active duty member or a veteran?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Were honorably discharged[NEWLINE]user: yes[NEWLINE]agent: Have a high school diploma, GED, or 12 hours of college credit[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Are there any related benefits I may also be able to get?"}
{"id": "superseg_train_1781", "dialogue": "user: I wanted to learn more about the GI Bill[NEWLINE]agent: VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.  We can help you learn about GI Bill eligibility requirements and find out if you can get these benefits.[NEWLINE]user: who can get the benefits?[NEWLINE][BOUNDARY][NEWLINE]user: and can I get benefits from the post 9/11 GI Bill?[NEWLINE]agent: You may be able to get benefits through the Post-9/11 GI Bill if you have served on active duty for at least 90 days, whether continuous or interrupted, after September 10, 2001. We can help you learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: and can I get benefits through the Montgomery GI Bill?[NEWLINE]agent: You may be eligible for benefits through one of the two Montgomery GI Bill programs[NEWLINE][BOUNDARY][NEWLINE]user: what does my situation have to be to receive benefits from one of them?[NEWLINE]agent: I will ask you questions to see if you meet the requirements.  Were you honorably discharged?[NEWLINE]user: nope[NEWLINE]agent: You do not meet the requirements for the Montgomery GI Bill Active Duty benefits[NEWLINE][BOUNDARY][NEWLINE]user: what about the other Montgomery GI Bill?"}
{"id": "superseg_train_1782", "dialogue": "user: Hello there. What can you tell me about Co-op training?[NEWLINE]agent: A college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co-op.[NEWLINE]user: Is this program available to me?[NEWLINE]agent: It might be. Here you can find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. Which requirements do I have to meet?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you enrolled at an approved Institution of Higher Learning (IHL)?[NEWLINE]user: Yes, I'm currently enrolled in one.[NEWLINE]agent: Are you in an educational program that requires part-time study and part-time work or training?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case, you may be able to get money for books, tuition, and housing if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are these all benefits I can get?"}
{"id": "superseg_train_1783", "dialogue": "user: hi i need help about Cooperative Training[NEWLINE]agent: A cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get educational benefits for cooperative training?[NEWLINE]agent: You may be able to get money for books, tuition, and housing if you meet all the requirements[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: can get help paying tuition and money for books and housing[NEWLINE][BOUNDARY][NEWLINE]user: ok and if the program is on a public IHL?[NEWLINE]agent: If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.[NEWLINE]user: What if the program is in a private or foreign IHL?"}
{"id": "superseg_train_1784", "dialogue": "user: I need information on co-op training.[NEWLINE]agent:  A college or university co - op training program lets you get full - time work experience in between periods of going to school full time.You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I get if I join a co-op training program?[NEWLINE]agent:  If the program is at a public IHL, we pay the actual costs for public in - state tuition and fees.    we pay the lesser of the national maximum or the actual costs for in - state tuition and fees.  We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria to get benefits?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: Yes I am.[NEWLINE]agent: Are you also enrolled at an approved institution of Higher Learning?[NEWLINE]user: Yes I am.[NEWLINE]agent: And finally, are you in an educational program that requires part-time study and part time work or training?[NEWLINE]user: I sure am."}
{"id": "superseg_train_1785", "dialogue": "user: can you give me details of Co-op training[NEWLINE]agent:  A college or university co - op training program lets you get full - time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op. Find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  You re using VA educational assistance[NEWLINE]user: not[NEWLINE]agent: No You may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent:  Help paying for tuition and Money for books and housing[NEWLINE][BOUNDARY][NEWLINE]user:  If the program is at a private or foreign IHL?[NEWLINE]agent:  we pay the lesser of the national maximum or the actual costs for in - state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE]user:  How much will I get if I join a co-op training program?[NEWLINE]agent:  The amount we cover depends on the benefit you use. View current payment ratess The Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?"}
{"id": "superseg_train_1786", "dialogue": "user: can you give me details of Co-op training[NEWLINE]agent: A college or university co - op training program lets you get full - time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op. Find out if you can get these education benefits.[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Find out if you can get these education benefits[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You re using VA educational assistance[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If the program is at a private or foreign IHL[NEWLINE]agent:  we pay the lesser of the national maximum or the actual costs for in - state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user:  What benefits can I get?"}
{"id": "superseg_train_1787", "dialogue": "user: hi i need help about Cooperative Training[NEWLINE]agent: You should first know that a cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative[NEWLINE][BOUNDARY][NEWLINE]user: How much will I earn if I join a cooperative training program?[NEWLINE]agent: The amount we cover depends on the benefit you use.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me with this benefit?[NEWLINE]agent: You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the program is in a private or foreign IHL?[NEWLINE]agent: If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?[NEWLINE]agent: Veterans only[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: You are using VA educational assistance[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?[NEWLINE]agent: Veterans only[NEWLINE][BOUNDARY][NEWLINE]user: y You may be able to get money for books, tuition and housing?"}
{"id": "superseg_train_1788", "dialogue": "user: Can you please help me find out about co-op training?[NEWLINE]agent: I certainly can.  A college or university co-op training program lets you get full-time work experience in between periods of going to school full time.   You may be able to get help paying for some of your costs like books, tuition, and housing if you are part of a co-op.[NEWLINE][BOUNDARY][NEWLINE]user: What education benefits can I get for co-op training?[NEWLINE]agent: You may be able to get money for books,tuition, and housing if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I most likely get if I join a co-op training program?[NEWLINE]agent: The amount that is covered is based on the benefit that you use.[NEWLINE][BOUNDARY][NEWLINE]user: Can the benefit be used to help cover the expense of housing?[NEWLINE]agent: It can indeed be used for tuition, books, and housing, yes.[NEWLINE][BOUNDARY][NEWLINE]user: Who is this program for?[NEWLINE]agent: This is a program for veterans.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any requirements that need to be met to qualify for the program?[NEWLINE]agent: Are you using VA educational assistance and enrolled at an approved Institution of Higher Learning and in an educational program that requires part-time study and part-time work or training?[NEWLINE]user: I am not yet, no, but I would like to begin my education and this sounds like it may be very helpful."}
{"id": "superseg_train_1789", "dialogue": "user: Tell me more about Co-op training from the VA[NEWLINE]agent: Okay, a college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs if you are part of a co-op. We can help you find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: what are the benefits like for co-op training at a private school?[NEWLINE]agent: We pay the lesser of the national maximum or the actual costs for in-state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to get these education benefits?[NEWLINE]agent: You may be able to get money for books, tuition, and housing if you meet all of the requirements[NEWLINE]user: what are they?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: not yet[NEWLINE]agent: You do not meet the requirements needed to get the education benefits for co-op training.[NEWLINE][BOUNDARY][NEWLINE]user: If I ever do qualify, how much will I get?"}
{"id": "superseg_train_1790", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet the two requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent: for Healthcare and Indemnity Payments[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?[NEWLINE]agent: Veterans and Qualified Survivors[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not"}
{"id": "superseg_train_1791", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you may be at risk for certain illnesses. The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You were part of Projects 112 or SHAD testing from 1962 to 1974[NEWLINE]user: yes[NEWLINE]agent: You have an illness believed to be caused by the testing[NEWLINE]user: not[NEWLINE]agent: No You may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: if you have any information that can help show you were part of them"}
{"id": "superseg_train_1792", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent:  If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD[NEWLINE]user: If that is my case, what can I do?[NEWLINE]user: I need more information about Project 112 or Project SHAD[NEWLINE]agent:  The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user:  Who s covered?[NEWLINE]agent: Veteranss and Qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  You were part of Projects 112 or SHAD testing from 1962 to 1974[NEWLINE]user: not[NEWLINE]agent: No You may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_1793", "dialogue": "user: What risk is there if I had exposure through project 112 or project SHAD?[NEWLINE]agent: Were you part of chemical and biological warfare testing through project 112 or project SHAD?[NEWLINE]user: No I wasn't[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered if they are part of this testing?[NEWLINE]agent: Veterans and qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: What criteria must be met to get disability benefits from the VA?[NEWLINE]agent: Were you part of Projects 112 or SHAD testing from 1962 to 1974?[NEWLINE]user: Yes[NEWLINE]agent: Do you have an illness believed to be caused by testing?[NEWLINE]user: I believe so"}
{"id": "superseg_train_1794", "dialogue": "user: What is available  if I have had exposure through project 112 or project SHAD?[NEWLINE]agent: You were part of chemical and biological warfare testing through project 112 or project SHAD?[NEWLINE]user: No not both[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are there to get disability benefits from VA?[NEWLINE]agent: Were you part of projects 112 or SHAD testing from 1962 to 1974?[NEWLINE]user: No I wasn't[NEWLINE]agent: unfortunately you do not qualify for benefits based on your response.[NEWLINE][BOUNDARY][NEWLINE]user: What if I might have been part but do not remember?[NEWLINE]agent: if you have any information that can help show you were part of them  including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261.[NEWLINE]user: How do I get benefits?[NEWLINE]agent:  You ll need to file a claim for disability compensation. You can call the VA Special Issues Helpline at 800 - 749 - 8387. Or you can file a claim online.[NEWLINE]user: How can I find out about a certain test site, ship or unit?"}
{"id": "superseg_train_1795", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD,[NEWLINE]user: If that is my case, what can I do?[NEWLINE][BOUNDARY][NEWLINE]user: if I have any information that can help to demonstrate that it was part of them[NEWLINE]agent: including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I can be at risk of certain diseases?[NEWLINE]agent: The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user:  Who s covered?[NEWLINE]agent: Veteranss and Qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  You were part of Projects 112 or SHAD testing from 1962 to 1974[NEWLINE]user: not"}
{"id": "superseg_train_1796", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: Yes[NEWLINE]agent: The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted on board ships and ashore at various locations from 1962 to 1974. Find out if you can get disability compensation or benefits....[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet two requirements[NEWLINE][BOUNDARY][NEWLINE]user: and these tests were carried out in what periods?[NEWLINE]agent: from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_1797", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: Yes[NEWLINE]agent: The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted aboard ships and ashore at various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: see the declassified Department of Defense fact sheets. Obtain declassified data sheets from the Department of Defense[NEWLINE][BOUNDARY][NEWLINE]user: And who is covered in this program?"}
{"id": "superseg_train_1798", "dialogue": "user: Hello, I forgot o update my address, can you help me with that?[NEWLINE]agent: hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do my DMV transactions online?[NEWLINE]agent: Yes, you can sign up for MyDMV for all the online transactions needed.[NEWLINE]user: Thanks, and in case I forget to bring all of the documentation needed to the DMV office, what can I do?[NEWLINE]agent: This happens often with our customers so that's why our website and MyDMV are so useful for our customers. Just check if you can make your transaction online so you don't have to go to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and can you tell me again where should I report my new address?[NEWLINE]agent: Sure. Any change of address must be reported to the DMV, that's for the address associated with your license and any of your vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about Traffic points and their cost?"}
{"id": "superseg_train_1799", "dialogue": "user: Will you keep me informed about when my insurance is about to lapse?[NEWLINE]agent: Yes. The New York State requires every motorist to maintain their insurance up to date so we at DMV make sure to inform you if you have any problem with your insurance.[NEWLINE]user: Is it needed that my address is always up to date with you guys?[NEWLINE]agent: Yes, It is required. If not we won't be able to keep you informed about your insurance and we'll suspend your registration and license. You should make sure to turn in your vehicle's license plate before canceling your insurance policy[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the traffic points and its cost?[NEWLINE]agent: Yes. This is the system DM uses to keep a record of dangerous drivers. The cost of the DMV charge, that it's a separate charge from the DRA, depends on the total points you accumulate.[NEWLINE][BOUNDARY][NEWLINE]user: It's always a hassle to bring all the required documents to the DMV Office. Please tell me an alternative.[NEWLINE]agent: This happens quite often with our customers when they don't bring some of the necessary documents or requirements to complete their transactions. The best you can do is to check our website to see if you can do your transaction online so you don't have to go to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: In case I have a problem with my insurance and your inquiry letter does not resolve the problem, what would happen."}
{"id": "superseg_train_1800", "dialogue": "user: I moved recently and forgot to update my address. Could this be a problem?[NEWLINE]agent: Yes, by statute, you have to report a change of address to DMV before ten days after moving.[NEWLINE][BOUNDARY][NEWLINE]user: Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?[NEWLINE]agent: Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online.[NEWLINE][BOUNDARY][NEWLINE]user: What if the inquiry letter you send to me doesn't resolve the problem with my insurance?[NEWLINE]agent: In that case, we must suspend the vehicle registration and if the problem persists, your driver's license. This happens quite often a year due to failing to maintain insurance.[NEWLINE]user: What could happen if I forget to update my new address with you guys?[NEWLINE]agent: If you move and don't update your address who won't know about any insurance problem and we'll have to suspend your registration and license.[NEWLINE][BOUNDARY][NEWLINE]user: Can I leave the state without notifying DMV?"}
{"id": "superseg_train_1801", "dialogue": "user: Can you keep me up to date with my insurance so it doesn't lapse?[NEWLINE]agent: The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed.[NEWLINE]user: How would you contact me about any insurance problem?[NEWLINE]agent: After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the cost of traffic points.[NEWLINE]agent: the charge you get from DMV is based on how many points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the documentation I should bring when going to a DMV office.[NEWLINE]agent: Since many of our customers tend to forget some document or requirement for their transactions, we recommend that you go first to our website to see if you can do your transaction online, that way you can avoid any hassle from going to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: Would there be a problem if I leave the state without notifying DMV?"}
{"id": "superseg_train_1802", "dialogue": "user: Tell me about what can I do to not let my insurance lapse.[NEWLINE]agent: Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage.[NEWLINE]user: What if I cancel my insurance policy?[NEWLINE]agent: you have to turn in your vehicle's license plates at DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I more often than not tend to forget one or some of the documents needed for my transaction at the DMV Office, please tell me, is there another way to do my DMV transactions?[NEWLINE]agent: Yes, before going to the DMV office you should check our website to see if you can do your transaction online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just write my new address in the back of my license if I haven't updated my address at the DMV?[NEWLINE]agent: No, by statute, you must update your address at the DMV whenever you move from your registered address. It's not enough to just write the new address in the back of your license, or inform an officer when getting a ticket, or tell the United States Postal Service.[NEWLINE][BOUNDARY][NEWLINE]user: How will you contact me about a problem with my insurance?"}
{"id": "superseg_train_1803", "dialogue": "user: Can you help me with how to avoid the lapse of my insurance?[NEWLINE]agent: DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?[NEWLINE]agent: You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the mistake of not bringing the proper documentation to a DMV office.[NEWLINE]agent: Around 10% of our customers that visit a DMV office, forget to bring all of the requirements for their transactions. Before going to a DMV Office you should see if your transaction can be performed online, like an address change, registration renewal, and more. This way you can avoid going to a DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: what could happen in case I don't update my address in the DMV?[NEWLINE]agent: first, is not enough to update your address with a third party, you should keep your address updated in the DMV, if not, you could miss a suspension order and may be charged with operating an unregistered vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the costs of traffic points.[NEWLINE]agent: the cost of the charge you can get from the DMV due to a traffic violation varies according your accumulated traffic points.[NEWLINE][BOUNDARY][NEWLINE]user: What else could happen if I don't update my address with you guys?."}
{"id": "superseg_train_1804", "dialogue": "user: Is it that important to update my address at the DMV?[NEWLINE]agent: By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles.[NEWLINE]user: Do I have only 10 days to report a change of address?[NEWLINE]agent: Yes, this is required by law. You have to report your new address within ten days of moving.[NEWLINE][BOUNDARY][NEWLINE]user: How often do you send inquiry letters?[NEWLINE]agent: We send about 500.000 inquiry letters per year.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the traffic points cost.[NEWLINE]agent: The points is the system used for the DMV to keep track of dangerous drivers. The amount you pay from a DMV charge for a traffic ticket depends on the number of accumulated points.[NEWLINE]user: Isn't the DMV charge included in the DRA charge?[NEWLINE]agent: No, the DRA and DMV charge are separate charges.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an insurance problem and the inquiry letter does not resolve it?"}
{"id": "superseg_train_1805", "dialogue": "user: Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?[NEWLINE]agent: Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have.[NEWLINE]user: It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?[NEWLINE]agent: You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I'll pay the charges.I have another question: I'm planning on leaving the state next month, what  are the steps I should take? I don't want to leave the state without notifying DMV[NEWLINE]agent: Well, you need to know that States communicate with each other, so if you leave the state without notifying DMV will be aware of that. Before leaving the state, make sure to resolve any unaswered tickets, suspensions or revocations. You also have to surrender your license(s) plate(s) to NYS when you get to the new state.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I suppose I have to get a new car insurance in the new state. What happens if by accident I let the insurance lapse?[NEWLINE]agent: DMV will suspend your registration and license.[NEWLINE]user: Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case?"}
{"id": "superseg_train_1806", "dialogue": "user: Hi, I forget to update my adress. And What will happen now.?[NEWLINE]agent: You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry.[NEWLINE]user: If I don't, is there any serious problem for me?[NEWLINE]agent: Yes, in th\u015fs case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle[NEWLINE]user: Is it useless to inform the police officer about the situation?[NEWLINE]agent: No it is not sufficient. You must do more.[NEWLINE][BOUNDARY][NEWLINE]user: I didn't know that adress is so important.Is there any other matter where the address is important?[NEWLINE]agent: Yes There are lots of section about adress. For instance we mail insurance problems to your address.[NEWLINE]user: Insurance problems? Like what. Can you explain more?[NEWLINE]agent: New York State wants every motorist to maintain auto insurance, and we watch your insurance status electronically[NEWLINE]agent: Does your insurance coverage continue?[NEWLINE]user: Yes I think. I will check again."}
{"id": "superseg_train_1807", "dialogue": "user: What happens if my insurance lapses?[NEWLINE]agent: Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage[NEWLINE]agent: When did your insurance lapse?[NEWLINE]user: Does it matter?[NEWLINE]agent: Yes. we mail you an insurance inquiry letter to allow you to clear up the problem[NEWLINE]user: What happens if I change address?[NEWLINE]agent: If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy[NEWLINE][BOUNDARY][NEWLINE]user: How much do traffic points cost?[NEWLINE]agent: DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court, but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I still have a problem afer getting the inquiry letter?[NEWLINE]agent: we must suspend the vehicle registration[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to report my address update?"}
{"id": "superseg_train_1808", "dialogue": "user: What happens if I forget to update my address?[NEWLINE]agent: You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license, as well as all the addresses associated with each registered vehicle, which may differ[NEWLINE]user: What happens if I forget to update my current address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have more questions after receiving the inquiry letter?[NEWLINE]agent: We will suspend the vehicle registration[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail to update my address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors. This really happens but the good news is this is a problem that is easily avoidable[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my insurance runs out?[NEWLINE]agent: Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage[NEWLINE]agent: Has your insurance lapsed?[NEWLINE]user: Yes"}
{"id": "superseg_train_1809", "dialogue": "user: I just moved.  How long do I have to update my address?[NEWLINE]agent: You have 10 days to update your address.[NEWLINE]agent: You have not updated to your current address?[NEWLINE]user: Not yet, but it's only been 5 days.[NEWLINE][BOUNDARY][NEWLINE]user: Are there costs associated with traffic points?[NEWLINE]agent: Yes, the DRA charge is based on the number of points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any common mistakes people make with the DMV?[NEWLINE]agent: Yes, there are several common issues people have that could have been easily fixed beforehand.[NEWLINE]user: Are there consequences for simple mistakes?[NEWLINE]agent: Yes, anything up to an impounded vehicle or encounters with law enforcement officers.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my insurance lapses?[NEWLINE]agent: Your license and registration will be suspended.[NEWLINE]user: Will that happen automatically, or will I get a chance to reinstate my coverage first?"}
{"id": "superseg_train_1810", "dialogue": "user: Can I know if anybody asked for my records?[NEWLINE]agent: Yes, since the records of searches are public we'll inform any motorist if his records were searched.[NEWLINE][BOUNDARY][NEWLINE]user: it looks like my browser is not compatible with your website.[NEWLINE]agent: You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser.[NEWLINE][BOUNDARY][NEWLINE]user: I need to contact DMV about my dial-in search account[NEWLINE]agent: Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137e - mail[NEWLINE]user: Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account.[NEWLINE]agent: ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if your site says my browser is not compatible?.[NEWLINE]agent: First, you should update your browser to its newest version available.[NEWLINE][BOUNDARY][NEWLINE]user: What info can you give me about those that search for my DMV records?[NEWLINE]agent: We can supply you with the name and business address of the Dial-In account holder and the time, date and search criteria they used for the records.[NEWLINE][BOUNDARY][NEWLINE]user: Just to check the address of contact is correct please tell me if this is the right one: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137"}
{"id": "superseg_train_1811", "dialogue": "user: I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account.[NEWLINE]agent: Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service.[NEWLINE]user: What about if I didn't perform the search I'm asked about?[NEWLINE]agent: If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of documents or business records can I use to document my searches[NEWLINE]agent: Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: How much should I pay for the dial-in search account fees?[NEWLINE]agent: The first deposit have to be enough to pay for two months of searches.[NEWLINE][BOUNDARY][NEWLINE]user: What is the contact address for problems related to my dial-in search account?"}
{"id": "superseg_train_1812", "dialogue": "user: I want to know about dial-in search accounts.[NEWLINE]user: I need to do searches for DMV records for driver licenses and other info. Can I use it for this?[NEWLINE]agent: Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Are the records given by this service public records?[NEWLINE]agent: Yes, al the records of searches are public records[NEWLINE][BOUNDARY][NEWLINE]user: Will I get an account to check my application?[NEWLINE]agent: Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change.[NEWLINE][BOUNDARY][NEWLINE]user: is there a fee for using the dial-in search account?[NEWLINE]agent: Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything specific if I perform a search on behalf of a client?"}
{"id": "superseg_train_1813", "dialogue": "user: Can a motorist know if I searched his records using the dial-in search account?[NEWLINE]agent: Yes, we will if asked. All the records of searches are public.[NEWLINE]user: What info would the motorist get when asking if his records were searched?[NEWLINE]agent: As I mentioned before, all the search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: Are your security protocols strong enough to protect the data?[NEWLINE]agent: Our security protocols are being upgraded to ensure the protection of your data.[NEWLINE]user: Would the upgrading of the security protocols affect the compatibility of my browser?[NEWLINE]agent: Due to the upgrading of our security protocols, you should make sure your browser is compatible.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of clients usually use the dial-in search account service?[NEWLINE]agent: The most common clients are attorneys, security personnel, insurance and private investigators and process servers.[NEWLINE][BOUNDARY][NEWLINE]user: How can I verify if my browser is compatible?"}
{"id": "superseg_train_1814", "dialogue": "user: Can you tell me about browser compatibility?[NEWLINE]agent: You should know that we are improving our security protocols to better protect your data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an address for dial-in search account consultations?[NEWLINE]agent: You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: how many digits is the account number?[NEWLINE]agent: You'll be sent a seven-digit account number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my browser is not compatible?[NEWLINE]agent: You should update your browser to its latest version.[NEWLINE]user: I need to check my browser compatibility.[NEWLINE]agent: To check for your browser compatibility yo should visit https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: Why would DMV ask me about my searches?[NEWLINE]agent: We need to verify the compliance of the dial-in Terms of Service.[NEWLINE][BOUNDARY][NEWLINE]user: Would the dial-in search account service be useful for an attorney?"}
{"id": "superseg_train_1815", "dialogue": "user: tell me about the dial-in search account website and browser compatibility[NEWLINE]agent: About the website, we can assure you that your data is safe thanks to our upgraded security protocols.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a mailing address to contact the DMV about my dial-in search account?[NEWLINE]agent: the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: where should I send the form for applying for an account?[NEWLINE]agent: you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: The website says that my browser is not compatible.[NEWLINE]agent: We recommend you update your browser to its latest version.[NEWLINE]user: How can I verify my browser compatibility?[NEWLINE]agent: You can verify your browser compatibility by visiting https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: How should I pay for my dial-in account fees?[NEWLINE]agent: Customers must include a deposit with the application and the first deposit should be enough to pay for the first 2 months of searches.[NEWLINE][BOUNDARY][NEWLINE]user: Can you repeat the address where I should send the form?"}
{"id": "superseg_train_1816", "dialogue": "user: Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that?[NEWLINE]agent: We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/.[NEWLINE]user: Thanks, I checked and my browser it's not compatible, what should I do now?[NEWLINE]agent: Upgrade your browser to the latest version.[NEWLINE]user: Done, so now to re-verify whether is compatible should I go to the same link?[NEWLINE]agent: Absolutely, visit https://encryption.ny.govc to verify again.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I already got in, but I can't seem to download the form. How can I contact DMV about this? I need to get that Dial-in search acount asap.[NEWLINE]agent: You can contact DMV at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137 dmvaccounts@gmail.com[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! But why can't I download the form? Does it have anything to do with the new security?[NEWLINE]agent: Yes, we upgraded our security for better protection of the data. So, now you can't download any form as you usually did, to request a form you have to contact DMV.[NEWLINE]user: Can I visit the page with mi phone?"}
{"id": "superseg_train_1817", "dialogue": "user: I've searched a motorist's records, will he know I did it?[NEWLINE]agent: Yes, he will be informed as search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: I had to pay a fee for using DIAL-IN search account, why?[NEWLINE]agent: According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records.  It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?[NEWLINE]agent: If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: I have forgotten my Dial-in Search Account data, what should I do?[NEWLINE]agent: To solve your problem with your Dial-in Search Account, you must contact us at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: I understood that records of searches are private, is this true?"}
{"id": "superseg_train_1818", "dialogue": "user: Hey, i'm having some issues with your site not opening in my browser?[NEWLINE]agent: We are currently going through upgrade for our security protocols in order to offer you a better data protection.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?[NEWLINE]agent: Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. Can i pay that fee with my credit card?[NEWLINE]agent: No, sorry, but at the moment DMV isn't accepting any payments with credit cards.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?[NEWLINE]agent: In case that occurs, just update you browser to its newer version and try accessing once again.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that, thanks. One more question, if i request some searches being delivered to me via mail-order, do i need to pay  for them in which way, please?"}
{"id": "superseg_train_1819", "dialogue": "user: I would like to know about DIAL-IN search account and can i get one?[NEWLINE]agent: DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one.[NEWLINE]user: So that is all about the service?[NEWLINE][BOUNDARY][NEWLINE]user: Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?[NEWLINE]agent: Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ]. The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law.[NEWLINE][BOUNDARY][NEWLINE]user: Do i need to prepare or keep any documents for the searches I perform?[NEWLINE]agent: Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account.[NEWLINE][BOUNDARY][NEWLINE]user: What organizations are exempted from search fees?[NEWLINE]agent: Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if the DMV inquire me about a search that i did not perform?[NEWLINE]agent: If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this.[NEWLINE][BOUNDARY][NEWLINE]user: If I searched a motorist records, will the DMV tells the owner of the records?"}
{"id": "superseg_train_1820", "dialogue": "user: Do I need to check browser compability for DMV Dial-in Search Account?[NEWLINE]agent: Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites.[NEWLINE]agent: To do this, you can visit https://encryption.ny.gov/ [ 6 ].[NEWLINE]user: So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?[NEWLINE]agent: Yes. Therefore, if it is not compatible, you just need to update it to the latest version.[NEWLINE]user: Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some examples of business records that I must keep in order to document the searches?[NEWLINE]agent: Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches.[NEWLINE][BOUNDARY][NEWLINE]user: May i know how to contact you guys for my Dial-in Search Account?[NEWLINE]agent: There are few ways to contact us. You can always come to our physical location at NYS DMV DIAL - IN Accounts Room 2316 Empire State Plaza, Albany, NY 12228. You can also email us at [ email protected ] [ 5 ].[NEWLINE][BOUNDARY][NEWLINE]user: How do i pay for the searches that i have done?[NEWLINE]agent: We would subtract the fee from the balance in your account.[NEWLINE][BOUNDARY][NEWLINE]user: Does security protocols update relates to browser compatibility?"}
{"id": "superseg_train_1821", "dialogue": "user: will you tell a motorist if i search their records?[NEWLINE]agent: yes. records of searches are public records[NEWLINE]agent: did you ask the dmv if your records were searched?[NEWLINE]user: Yes[NEWLINE]agent: the dmv supplies the name and business address of the DIAL - IN account holder[NEWLINE][BOUNDARY][NEWLINE]user: what about browser compatibility?[NEWLINE]agent: please visit https://encryption.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: how do i contact dmv about my dial-in search account?[NEWLINE]agent: you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany[NEWLINE]user: what the area code[NEWLINE]agent: 12228[NEWLINE][BOUNDARY][NEWLINE]user: are there fees for using a dial-in search account?[NEWLINE]agent: there are some organizations that are exempt from search fees[NEWLINE][BOUNDARY][NEWLINE]user: what is their phone number?"}
{"id": "superseg_train_1822", "dialogue": "user: Can you tell me how I will know if my application has been accepted?[NEWLINE]agent: Sure, we will have to review your application first.[NEWLINE]agent: We will let you know if it is not complete.[NEWLINE]user: I believe it has all been filled out.[NEWLINE]agent: We will send your application back with what is wrong and give more instructions on what to do if something else is needed.[NEWLINE][BOUNDARY][NEWLINE]user: How do I pay for the DIAL-IN Search account fees?[NEWLINE]agent: You will pay those fees once we accept your application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if there are fees for using a DIAL-IN search account?[NEWLINE]agent: Some organizations are exempt from search fees.  Any public organization, its officers, a volunteer fire company, a volunteer ambulance service, or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law, that makes a search for a public purpose, is exempt from the search fees.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if it's a public organization?[NEWLINE]agent: For more information, please visit our Escrow Accounts page.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?"}
{"id": "superseg_train_1823", "dialogue": "user: Can I use insurance documents from other states?[NEWLINE]agent: We can't accept any out-of-state vehicle insurance coverage of any kind.[NEWLINE]user: My vehicle was registered in New York. what insurance should I use?[NEWLINE]agent: All vehicles registered in New York must have New York State auto liability insurance coverage.[NEWLINE]user: I own a motorcycle, do I need to get insurance for it?[NEWLINE]agent: If you're going to use your motorcycle on any public road or highway you must have insurance coverage. Motorcycle registrations are only valid for one year and expire on April 30.[NEWLINE]user: What if I use my motorcycle only on the outskirts of the city?[NEWLINE]agent: Any public road counts so you have to get insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: With how many names can I register a vehicle?"}
{"id": "superseg_train_1824", "dialogue": "user: What out of state insurance documents can I give to DMV?[NEWLINE]agent: We can't accept any out of state insurance documents of any type.[NEWLINE]user: What can I do to get an acceptable insurance if my vehicle is registered in New York?[NEWLINE]agent: Since we will not accept any out of state insurance documents, your vehicle must have New York State auto liability insurance coverage.[NEWLINE]user: So, since my vehicle is registered in New York, does that mean that I have to get a New York-based insurance?[NEWLINE]agent: Yes, your vehicle must have New York State auto liability insurance coverage.[NEWLINE]user: Do I need to have insurance coverage for a motorcycle?[NEWLINE]agent: Yes, if you are going to use your motorcycle on a public road or highway, you must have insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What should I take into consideration for my liability insurance coverage?"}
{"id": "superseg_train_1825", "dialogue": "user: Do I need to get insurance to register a vehicle in New York State?[NEWLINE]agent: Yes. In order to register your vehicle in New York State, you need to have New York State issued automobile liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: for how long should the liability insurance coverage remain in effect?[NEWLINE]agent: As long as the registration of your vehicle remains valid.[NEWLINE]user: Does this apply for motorcycles too?[NEWLINE]agent: There are some exceptions for motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the name on my vehicle registration application and the one on the Insurance Identification Card, do they need to be the same?[NEWLINE]agent: yes, the names must match in both documents.[NEWLINE][BOUNDARY][NEWLINE]user: Can I submit copies or faxes of my Insurance identification card to the DMV?"}
{"id": "superseg_train_1826", "dialogue": "user: Do I have to get insurance to register my vehicle?[NEWLINE]agent: Yes, you have to. DMV requires auto liability insurance to be able to register a vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: I have a vehicle registered in New York, where should I get the insurance.[NEWLINE]agent: for vehicles registered in New York, you have to get a New York State auto liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Should the copy of my Insurance Identification Card be perfectly legible?[NEWLINE]agent: Yes. The DMV will not accept a card if our barcode reader can't read the barcode.[NEWLINE][BOUNDARY][NEWLINE]user: Should I get insurance for a motorcycle?[NEWLINE]agent: Yes. If you plan to ride your motorcycle on any public road or highway, you must have insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: So can I use a copy or fax of my Insurance Identification Card to give it to the DMV?"}
{"id": "superseg_train_1827", "dialogue": "user: I need to know if I have to get insurance to register my vehicle.[NEWLINE]agent: Yes, this is a requirement to register a vehicle in New York, you have to have auto liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV accept a fax of my Insurance identification card?[NEWLINE]agent: Yes, but make sure it's clearly legible. If the DMV barcode reader can't scan the barcode your card will be rejected.[NEWLINE][BOUNDARY][NEWLINE]user: How much last the registration for a motorcycle?[NEWLINE]agent: It lasts for 1 year.[NEWLINE][BOUNDARY][NEWLINE]user: Do the names on my vehicle registration application and insurance identification card have to match?[NEWLINE]agent: Yes, the names must be the same in both documents.[NEWLINE][BOUNDARY][NEWLINE]user: will the insurance company give insurance proof after getting the insurance?"}
{"id": "superseg_train_1828", "dialogue": "user: In order for me to register my vehicle, do I have to have an insurance policy in place on that vehicle[NEWLINE]agent: For you to register a vehicle in New York, it is a requirement of the DMV that you have auto liability insuranc[NEWLINE][BOUNDARY][NEWLINE]user: I have a question in relation to my vehicle registration application. Does my name on that application form have to match my Insurance Identification Card[NEWLINE]agent: Yes, your name as it appears on your insurance card must match the name that appears on your vehicle registration application[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions in place regarding out-of-state insurance and what are the implications of not having these in order[NEWLINE]agent: You cannot drive your motorcycle on public highways without having insurance in place. If your name differs from your insurance to your registration, your insurance coverage may lapse and become invalid, which could result in the DMV suspending your driver license and registration[NEWLINE][BOUNDARY][NEWLINE]user: I will have a problem in providing my original Insurance Identification Card. Will the DMV be able to accept a copy or a fax?[NEWLINE]agent: Once the DMV barcode reader can read scan the barcode on your Insurance Identification Card, this will be acceptable[NEWLINE][BOUNDARY][NEWLINE]user: What type of policy do I need to have in place before I can register a vehicle?"}
{"id": "superseg_train_1829", "dialogue": "user: Do I need insurance to register my car?[NEWLINE]agent: Yes. New York law requires that you have auto liability insurance coverage.[NEWLINE]user: What happens if I forget to maintain my insurance?[NEWLINE]agent: Unfortunately you will be without registration and without a driver's license because the DMV will suspend both.[NEWLINE][BOUNDARY][NEWLINE]user: Can I submit a copy of my Insurance Identification Card to DMV or should it only be the original document?[NEWLINE]agent: You can submit a copy or even a fax as long as the DMV barcode reader can read and scan the barcode, otherwise, the DMV will not accept your card.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do to register my vehicle if I already have my insurance?[NEWLINE]agent: Once you have your insurance, the insurance company must show proof of insurance.[NEWLINE][BOUNDARY][NEWLINE]user: How many names can there be in the vehicle registration?[NEWLINE]agent: 1 or 2 names on a registration registrants.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of insurance do I need to register my vehicle?[NEWLINE]agent: New York law requires that you have auto liability insurance coverage with a minimun amount of liability coverage of $10,000 for property damage for a single accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can there be 2 different names in the vehicle registration?"}
{"id": "superseg_train_1830", "dialogue": "user: Hey, do I need an insurance to register a vehicle? If so, what are the New York State Insurance requirements.[NEWLINE]agent: Yes, the DMV requires auto liability insurance to register a vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Okey, I have a bit of a problem: I have a different name on both my vehicle registration application and my Insurance Identification Card, do they have to be the same or that woudn't be a problem?[NEWLINE]agent: Yes, that's a problem. Your insurance cards and vehicles must have the same name.[NEWLINE][BOUNDARY][NEWLINE]user: I'll sort that out then. I want to know what sort of proof will I receive after getting the insurance?[NEWLINE]agent: Your insurance company will issue a proof of insurance in two ways: 1) They will either give you to original NY state Insurance Cards or provide you with acces to your digital electronic NY State Insurance.2) They will send  an electronic notice of insurance coverage  to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Great! I accidentally lost my Insurance Identification Card but I have a copy, would DMV accept a copy or a fax of my IIC?[NEWLINE]agent: Yes, they accept faxes or copies. Don't worry about that. However, if the barcode is not readable DMV won't accept it.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! One more question, I was living in a different State a few months ago, so I have an Insurance coverage from another state, If I want to register my vehicle here in new york can that out-of-state insurance be accepted?"}
{"id": "superseg_train_1831", "dialogue": "user: Hello, good morning. I recently moved here to New York and I want to get an Insurance for my new car. I was hoping you could help me with the requirements, and also telling me if my out of state insurance document would work?[NEWLINE]agent: For the requirements you just need your ID, your car, and the minimum wave coverage which is $10000, go to a DMV and you can begin your process. Regarding out of states documents: No. We will NEVER accept out of states insurance documents/coverages[NEWLINE]user: But what can I do with my insurance from another state?[NEWLINE]agent: If your coverage time haven't lapse you can still use it there. Whenever you go to a different state, that you have an insurance in, DMV will cover you there. So, if you ever go back to that state your insurance will still work.[NEWLINE]user: If my vehicle is registered here in new york, would that be a problem when I visit another state I have a insurance in?[NEWLINE]agent: If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance.[NEWLINE][BOUNDARY][NEWLINE]user:  What if I don't use the vehicle?[NEWLINE]agent: As long as your registration is valid, your insurance will remain in effect.[NEWLINE]user: Does that work for motorcycles too?[NEWLINE]agent: Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.[NEWLINE][BOUNDARY][NEWLINE]user: When do my motorcyle registration expire?"}
{"id": "superseg_train_1832", "dialogue": "user: or can i register without one?[NEWLINE]agent: yes[NEWLINE]agent: no[NEWLINE]user: Could i use other than New York State issued automobile liability insurance coverage?[NEWLINE]agent: No you could not and you need to maintain the coverage to avoid suspension of your vehicle registration and driver license by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Is it compulsory that the name on the insurance card and vehicle registration application must be similar?[NEWLINE]agent: Yes. It must be similar.[NEWLINE][BOUNDARY][NEWLINE]user: Why would the DMV suspend my driving license if i am unable to maintain my insurance coverage?[NEWLINE]agent: It is up to the DMV. The DMV may or may not suspend both the vehicle registration and driving license when you are unable to maintain the coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What is the minimum amount of liability coverage for a single accident?[NEWLINE]agent: It is  $ 10,000 for a single accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can i just sent copies or fax my Insurance Identification Card?[NEWLINE]agent: Yes but please make sure the barcode on the document is clear because the DMV will not accept a card that the DMV barcode reader could not read.[NEWLINE][BOUNDARY][NEWLINE]user: What if the name on my vehicle registration application and Insurance Identification Card does not match?"}
{"id": "superseg_train_1833", "dialogue": "user: I was just wondering if i need insurance to register my vehicle?[NEWLINE]agent: yes, the DMV requires you to have insurance in order to register your vehicle.[NEWLINE]agent: would you like me to tell you some more information?[NEWLINE]user: Yes, please[NEWLINE]agent: sure. When you get insurance there are 2 ways that your insurance company will provide you with in order to provide you with proof that your insurance has been accepted.It will either give you 2 original NY State Insurance ID Cards or provide you with access to an electronic version of your NY State Insurance ID Card[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV accept a copy of my insurance ID card?[NEWLINE]agent: Yes, however, the card will not be accepted by the DMV if there are issues with the barcode reader being unable to scan or read the barcode.[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to register my vehicle?[NEWLINE]agent: You must register it within 180 days once your insurance ID card has been accepted[NEWLINE][BOUNDARY][NEWLINE]user: so, i must get insurance in order to register my vehicle?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: does the name on my application form and my insurance ID card need to be the same?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to get my insurance from New York? Do you accept out-of-state insurance?"}
{"id": "superseg_train_1834", "dialogue": "user: Tell me about county taxes and supplemental fees[NEWLINE]agent: This are taxes that all residents of New York City and several counties in New York must pay for the registration of a commercial vehicle or the renewal of any commercial vehicle registration. These taxes are collected by the DMV for the city and the counties.[NEWLINE][BOUNDARY][NEWLINE]user: What about the supplemental MCTD fee for taxis?[NEWLINE]agent: In the case of a passenger vehicle like a taxi, the supplemental MCTD fee is $50 for two years. All registrants for TC vehicles must pay the tax,[NEWLINE]user: How much is the vehicle use tax?[NEWLINE]agent: It's $80 for 2 years for all passenger vehicle registrations and renewals. For Livery and for-hire vehicles, the tax is $400 for one year.[NEWLINE]user: My vehicle registration is from Manhattan, New York. Does the tax apply to my vehicle?[NEWLINE]agent: Yes, your location apply to the vehicle use tax for all passenger registrations and renewals.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the sales tax, how can I determine the fee?"}
{"id": "superseg_train_1835", "dialogue": "user: I need help to determine the fees of my commercial vehicle.[NEWLINE]agent: To determine the correct fee you have to use both the registration fee and county use tax charts.[NEWLINE][BOUNDARY][NEWLINE]user: What fees apply if my vehicle is registered in Manhattan, New York.[NEWLINE]agent: For the renewal or original registration of all passenger vehicles, the vehicle use tax is 80$ for 2 years and for livery and for-hire vehicles in these registration classes, the fee is 400$ for 1 year.[NEWLINE]user: What about the supplemental MCTD fee?[NEWLINE]agent: The supplemental MCTD fee is 50$ for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: And for the use tax for counties outside of New York City?[NEWLINE]agent: You can see the use taxes and supplemental fees for all original registrations and renewals on the chart. The sales tax depends on the purchase price and your locality. You can go to the Department of Taxation and Finance website to see the current sales tax rates per jurisdiction.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I know more about these taxes?[NEWLINE]agent: You can ask the city or county where you reside or have a business.[NEWLINE][BOUNDARY][NEWLINE]user: What charts should I use to determine the fees for commercial vehicles?"}
{"id": "superseg_train_1836", "dialogue": "user: I need help on how to calculate the fees of a commercial vehicle.[NEWLINE]agent: For that, you have to use the charts for the registration fee and the county use tax.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me more about the county use tax chart for counties outside New York City,[NEWLINE]agent: You can use the chart to determine the use taxes and supplemental fees for all original registrations and renewals. For example, the amount of sales tax depends on your locality and what was the purchase price. You can know more about the current rates by jurisdiction at the Department of Taxation and Finance website.[NEWLINE][BOUNDARY][NEWLINE]user: When does the county use tax applies to me?[NEWLINE]agent: This tax is for all the residents of New York City and several counties in New York, and it applies to all the registrations and renewals of commercial vehicles.[NEWLINE]user: I reside in New York City and I'm exempt from the NYC vehicle use tax, what should I do.[NEWLINE]agent: In your case, you should get form UT-11 from a local DMV office or a DMV call center.[NEWLINE]user: I want to know more about these taxes.[NEWLINE]agent: You can ask the city or county where you currently reside or have your business.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the registration fee chart."}
{"id": "superseg_train_1837", "dialogue": "user: Can you please tell me more about the county use taxes?[NEWLINE]agent: This is the tax that applies to all residents of New York City and several counties in New York for the registration or renewals of a commercial vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how to determine the fees for a commercial vehicle?[NEWLINE]agent: For that, you can use the registration fee and the county use tax charts.[NEWLINE][BOUNDARY][NEWLINE]user: How should I calculate the correct fee?[NEWLINE]agent: You have to add 3.25% to the fee listed in the chart and then change the result you get to the nearest 0.25$.[NEWLINE][BOUNDARY][NEWLINE]user: What form should I use If I'm from outside New York City and exempt from the vehicle use tax in my county?[NEWLINE]agent: For your case, you have to complete form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: What can I use the use tax chart for counties outside New York City?[NEWLINE]agent: This chart shows the use taxes and supplemental fees for all the original registrations and renewals.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm from New York City and exempt from the NYC vehicle use tax?"}
{"id": "superseg_train_1838", "dialogue": "user: I want to know about the fees for commercial vehicles.[NEWLINE]agent: You can use the registration fee and county use tax charts to know your registration fee and county use fee.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get the UT-11 form?[NEWLINE]agent: You can get the form from a local DMV office or from a DMV call center.[NEWLINE][BOUNDARY][NEWLINE]user: So what is the chart for county use tax?[NEWLINE]agent: The chart have the same name, county use tax chart.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I know more about these taxes?[NEWLINE]agent: You can ask your city or county about these taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Help me determine the correct fee."}
{"id": "superseg_train_1839", "dialogue": "user: I need to know the fees for my car, please.[NEWLINE]agent: You must use both the registration fee and the county use tax charts to determine your registration fee and the county use tax[NEWLINE][BOUNDARY][NEWLINE]user: How much is the Supplemental MCTD fee and who is responsible for regulating the \"TC\" plates?[NEWLINE]agent: The Supplemental MCTD fee is $50 for two years and $25 per year. The New York City Taxi and Limousine Commission regulates all \"TC\" vehicle plates[NEWLINE][BOUNDARY][NEWLINE]user: I live outside of New York and I'm exempt from the vehicle use tax in my county, How do I pay my fees?[NEWLINE]agent: You must complete the form UT-11C if you are living outside New Yor City.[NEWLINE]user: I am from New York and I want to register my vehicle. Do I have to pay any taxes? If so, where should I go?[NEWLINE]agent: Yes, you must pay a vehicle use tax when they register a commercial vehicle, To pay your vehicle taxes, you must go to the nearest DMV office or your preferred one.[NEWLINE]user: I'm a little lost, I don't know anything about paying my vehicle taxes or where to go."}
{"id": "superseg_train_1840", "dialogue": "user: Morning, I would like to have some information regarding my taxes and fees. I got a car today, do I have to pay an use tax or fees?.[NEWLINE]agent: If you are a resident of New York, you MUST pay a vehicle use tax when you register your car.[NEWLINE][BOUNDARY][NEWLINE]user: I'm in a county outside of NY, could you tell me the use tax and fee that I have to pay?[NEWLINE]agent: To determine the use tax you should be paying in counties outside of NY state please use this chart: www.chartfortaxesoutsidenewyorkstate.com, find your location in the chart and then add 3.25% to the fee listed in the chart.[NEWLINE]user: Ok, I have the chart. But I don't know understand it. Could you help me out with that?[NEWLINE]agent: The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.You also have one chart for the registration fee depending on how much your vehicle weights.[NEWLINE][BOUNDARY][NEWLINE]user: I have some questions regarding those taxes, with whom should I talk?[NEWLINE]agent: You can ask the city or county where you reside. They will help you.[NEWLINE]user: Ok, because it seems that I am exempt from the vehicle use tax in my county."}
{"id": "superseg_train_1841", "dialogue": "user: I need to know how much is the fee for my vehicle.[NEWLINE]agent: You must check your county use tax charts to determine your registration fee and county use tax.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of vehicles can I see in the registration fee chart?[NEWLINE]agent: Commercial vehicles that weigh less than 18,000 lbs, Diesel-powered commercial vehicles that weigh 8,501 pounds or more require an additional fee.[NEWLINE][BOUNDARY][NEWLINE]user: I live in New York and I am exempt from the NYC vehicle use tax, what should I do?[NEWLINE]agent: You need to fill the form UT-11 at DMV office or a DMV Call Center.[NEWLINE]user: And what should I do if I live outside of New York and I am also exempt from the vehicle use tax in my county?[NEWLINE]agent: In that case, the form you must fill out is the UT-11C.[NEWLINE]user: I am going to register my vehicle and I don't know if I have to pay a vehicle use tax or where to pay. Can you help me?[NEWLINE]agent: You must pay a vehicle use tax when you register a commercial vehicle or renew a commercial vehicle registration if you are residents of New York City. The DMV is responsible for collecting all taxes in the city and its counties.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know the fee I must pay?"}
{"id": "superseg_train_1842", "dialogue": "user: Hello, I want to know about county use taxes and supplemental fees.[NEWLINE]agent: these are taxes that all commercial vehicles must pay as residents of New York City and other counties in New York. This is a vehicle use tax that the DMV collects for the city and the counties.[NEWLINE]agent: Do you have more questions about these taxes?[NEWLINE]user: Yes, please, where can I get more info about it.[NEWLINE]agent: You can ask the city or county in which you reside or have your business.[NEWLINE]user: Does this tax apply for the renewable of commercial vehicles?[NEWLINE]agent: Yes, the vehicle use tax applies for commercial vehicles and the renewal of commercial vehicle registration.[NEWLINE]user: In the county I currently reside, I'm exempt from the vehicle use tax. What should I do?[NEWLINE]agent: You have to complete the form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees for vehicles  from Manhattan[NEWLINE]agent: For all passenger vehicle registrations and renewals, the fees are 80$ for 2 years of Vehicle use tax and 400$ for 1 year for livery and for-hire vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the county use tax chart for counties outside of New York City[NEWLINE]agent: This chart shows the use taxes and supplemental fees for registrations and renewals. For the sales taxes, it depends on the purchase price and your locality. You can get more info about the sales tax rates by jurisdiction  at the Department of Taxation and Finance website[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm from New York City and exempt from the vehicle use tax?"}
{"id": "superseg_train_1843", "dialogue": "user: I would like to know the cost of the registration fee of a commercial vehicle[NEWLINE]agent: debe pagar un impuesto sobre el uso del veh\u00edculo[NEWLINE]agent: If you have questions about these taxes, I will help you solve it.[NEWLINE]user: I might have some questions about it.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the final cost on a rental vehicle?[NEWLINE]agent: $ 400 for 1 year[NEWLINE][BOUNDARY][NEWLINE]user: Does my location influence the cost?[NEWLINE]agent: Yes, the amount of the sales tax depends on the purchase price and its location.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am in New York city.[NEWLINE]agent: obtain form UT-11 from a local DMV office [1] or a Call Center[NEWLINE][BOUNDARY][NEWLINE]user: Is New York an exempt city?"}
{"id": "superseg_train_1844", "dialogue": "user: Can you help me determine my total registration fees for my commercial vehicle?[NEWLINE]agent: I will be happy to assist you with that.  Does your vehicle weigh more than 18,000 lbs? 9[NEWLINE]agent: And is this the original registration of your vehicle?[NEWLINE]user: Yes my vehicle is less than 18,000 lbs.[NEWLINE][BOUNDARY][NEWLINE]user: And this is the original registration of my vehicle.[NEWLINE]agent: Also, are you transferring vehicle plates from another vehicle?[NEWLINE][BOUNDARY][NEWLINE]user: No I am not.[NEWLINE]agent: Original registration fees include vehicle plate is $25 and the fee for the title certificate of $50. The chart will determine additional fees. 5&6[NEWLINE][BOUNDARY][NEWLINE]user: Thank you.  Do I have to pay use tax?[NEWLINE]agent: For some counties outside of New York City, there is a use tax.  Refer to the chart.[NEWLINE]user: Ok thank you."}
{"id": "superseg_train_1845", "dialogue": "user: Can you tell me when do I need to surrender my plate\u00a1[NEWLINE]agent: You should surrender your vehicle's plate before you end the vehicle's liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I lost my plate, what should I do?[NEWLINE]agent: You have to report your lost plate and surrender the registration to the DMV. The DMV will issue you a new registration and plate.[NEWLINE][BOUNDARY][NEWLINE]user: Can another person surrender the plate for me and what would I need after?[NEWLINE]agent: you just have to make sure that the other person gives you the FS-6 T receipt for your records.[NEWLINE][BOUNDARY][NEWLINE]user: What about refunds. will I get a refund for my surrenderd plate?[NEWLINE]agent: That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that[NEWLINE][BOUNDARY][NEWLINE]user: In case I need to surrender my plate temporarily, can I do it?[NEWLINE]agent: Yes, you can. There's more info about this in the section \" special procedures to surrender plates for a season - temporary surrender of plates\"[NEWLINE][BOUNDARY][NEWLINE]user: How should I mail my plate so I can get the FS-6 T receipt?"}
{"id": "superseg_train_1846", "dialogue": "user: I need to surrender my New York State plates.[NEWLINE]user: And in case my vehicle's plates are from another state, can I surrender them to the New York State DMV?[NEWLINE]agent: No, for that, you have to surrender the plates to its state DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get my driver license suspended if I can't surrender my trailer's plates?[NEWLINE]agent: Usually, trailers don't need liability insurance, so the DMV will not suspend your driver's license if you can't surrender the trailer's plates.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a trailer, do I have to surrender its plates?[NEWLINE]agent: Only if your trailer doesn't have a valid registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can I give my plates to another person?[NEWLINE]agent: No, unless that person is going to surrender your plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the date used as the surrendered plates date?"}
{"id": "superseg_train_1847", "dialogue": "user: Can you tell me what to do to surrender New York State plates?[NEWLINE]user: Can I do it by mail?[NEWLINE]agent: Yes, to do it by mail you first need to remove plates and stickers,[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do if my plates were destroyed?[NEWLINE]agent: You have to report your destroyed plates to the DMV and surrender the registration. The DMV can issue you a new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to do after removing the plates?[NEWLINE]agent: Remove the plates and the stickers.[NEWLINE][BOUNDARY][NEWLINE]user: My plates were destroyed.[NEWLINE][BOUNDARY][NEWLINE]agent: What should I do about it?[NEWLINE]user: I can't surrender my plates."}
{"id": "superseg_train_1848", "dialogue": "user: I want to know about motorcycles and trailer plates.[NEWLINE]user: Do I have to surrender my motorcycle's plates?[NEWLINE]agent: It's not needed to surrender motorcycle's plates, you only should make sure to have it insured if you ride it.[NEWLINE]user: So, I have to get insurance for my motorcycle?[NEWLINE]agent: yes, you should keep your motorcycle insured if you ride it.[NEWLINE][BOUNDARY][NEWLINE]user: And what about trailer's plates, do I need to surrender trailer plates?[NEWLINE]agent: Some trailers do not need to have liability insurance but if your trailer doesn't have a valid registration, you must surrender the plates.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend my license if I don't surrender my trailer's plates?[NEWLINE]agent: Usually is not needed to surrender a trailer's plates, so the DMV won't suspend your license if you fail to surrender the plates, Is just recommended to surrender any unused vehicle's plates to make sure the plates are destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: My plates were stolen.[NEWLINE][BOUNDARY][NEWLINE]agent: What can I do if I have to surrender stolen plates?[NEWLINE]user: yes, my plates were stolen.[NEWLINE]agent: You have to report the stolen plates and surrender the registration, then the DMV will give you new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: how should I mail my surrendered plates?"}
{"id": "superseg_train_1849", "dialogue": "user: I went to a mall and stole my car plates in the parking lot, what should I do?[NEWLINE]agent: I'm sorry for that. Did you surrender your registration?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: You must report the theft of your plates and surrender the registration in order to obtain new plates and registration from the DMV.[NEWLINE]user: If the plates were stolen from a trailer without liability insurance, would I have problems requesting new plates? Will I have problems with my license if fail to surrender a stolen plates?[NEWLINE]agent: Normally a trailer does not need liability insurance, and no, the DMV will not suspend your driver license if you fail to surrender the plates.[NEWLINE][BOUNDARY][NEWLINE]user: I want to give my plates to a friend, is that possible?[NEWLINE]agent: Just if that friend will surrender the plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: What form should I fill to surrender my plates?"}
{"id": "superseg_train_1850", "dialogue": "user: Hello, I'm going to another state for a month. So I'd like to temporary surrender them. Could you assist me with this?[NEWLINE]user: The thing is I'm going on holidays to another state for about 3 weeks so I need to register my vehicle if a different state and that's why I'm surrendering my plate; but as I'll be back in less than a month I'd like to have my same plate and I also think the process would be easier than getting a new plate... so can I surrender my plates temporarily?[NEWLINE]agent: Yes, you can. See special procedures to surrender plates temporarily here: www.dmvtemporal.com[NEWLINE][BOUNDARY][NEWLINE]user: Okey, thanks. Btw, last week we got a plate stolen from one of our vehicles. Do I need to surrender the registration?[NEWLINE]agent: Yes, you have to surrender the registration. Please report the plate as stolen, and then surrender the registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if is a motorcycle? Do I need to surrender the plate?[NEWLINE]agent: It's not necessary to surrender motorcycle plates, but your motorcycle must be insured if you ride it[NEWLINE][BOUNDARY][NEWLINE]user: Got it! About my temporary surrender, I read in the link you sent me something about a fee. What's that fee if I go to a DMV office to surrender the plate?[NEWLINE]agent: DMV offices will charge you a $1 fee to process the surrender[NEWLINE][BOUNDARY][NEWLINE]user: I think I'd rather do that online, so how can I get the FS-6 T receipt if I do the process by mail?[NEWLINE]agent: We will mail you your FS-6 T receipt[NEWLINE][BOUNDARY][NEWLINE]user: Awesome! One last question, is it necessary to surrender trailer plates?"}
{"id": "superseg_train_1851", "dialogue": "user: Hi, good morning, please i need help on temporary surrender.[NEWLINE]user: Need to know if my plates can be surrendered temporarily?[NEWLINE]agent: Sure you can. In any case, you need to go and check under special procedures to surrender your plates temporarily for a season.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll sure do that. Um, when i surrender my plates, i just turn them in as they are and no problem?[NEWLINE]agent: No. You need to remove some things from the plates first before surrender. You have to remove any plate frames and fasteners, as well as any sticker you may have attached on it. Besides, you need destroy the registration and inspection stickers you have attached into your windshield.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. There is something else i need to do along with the removal?[NEWLINE]agent: Yes. Along with that, you nee to complete the Plate Surrender Application form PD-7 for each set of plates you present to surrender. When you complete that, you can proceed to mail both the application and the plates.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, ok, thanks, i'll do that. Now, i need some info about plates if they get lost, or if they are stolen from me or you know, get destroyed.[NEWLINE][BOUNDARY][NEWLINE]agent: No problem. Have you lost your plates? Or this have been stolen from you or got destroyed?[NEWLINE]user: Yeah, well, they were stolen from my vehicle some day ago."}
{"id": "superseg_train_1852", "dialogue": "user: Morning! I need some information about surrendering plates. I'd like to know, when do I have to surrender them?[NEWLINE]agent: Morning, Mr. You have to surrender your plates before you end the vehicle's liability insurance coverage, or when you will not use the registration.[NEWLINE][BOUNDARY][NEWLINE]user: I have a trailer, and my plate got stolen on a trip to the beach. I found out yesterday I had no plate, what should I do?[NEWLINE]agent: Don't worry,  as you may already know: \"normally\" a trailer does not need liability insurance, so DMV will not suspend your driver license or registration because your plate got stolen, and therefore you will fail to surrender it.[NEWLINE][BOUNDARY][NEWLINE]user: So, just to make sure: do I need yo surrender trailer plates?[NEWLINE]agent: You must surrender your plate if your trailer doesn't have a valid registration, it's ok if you \"lost\" it as long as your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks for that! Btw, my girlfriend wants to surrender her plate, but she's very new with this stuff.. Could you send me some information on how to surrender plates by mail? So that I can send it to her, please,[NEWLINE]agent: Yes, sure!First, you need to remove the plate and the stickers on it. Then go to www.dmvplatebymail.com and download de PD-7 application, and after that mail us the application to: NYS DMV6 Empire State PlazaRoom B240Albany, NY 12228. When we got all that, and after your application has been accepted we'll mail you your FS-6 T receipt.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one last question. You told me that's it's ok to have gotten my plate stolen for trailer, because the liability insurance is not a MUST, and as long as I have a valid registration I'll be fine. But what If I have a car, and the plate is lost, stolen, or destroyed?[NEWLINE]agent: In that case, you need to report the plate as \"stolen, lost or destroyed\" and immediately surrender the registration. DMV will issue you a new plate and registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm in an another state? Would it be a problem? Or can I do the whole process by mail as if I was here?"}
{"id": "superseg_train_1853", "dialogue": "user: I would like to ask about motorcycle and trailer plates.[NEWLINE]agent: What do you want to know?[NEWLINE]user: Do i need to surrender my motorcycle plates if it is not insured?[NEWLINE]agent: No. It is not compulsory but if you ride the motorcyle, you need to insured it.[NEWLINE][BOUNDARY][NEWLINE]user: What if i lost it?or if it is stolen?[NEWLINE]agent: If that happens, then you need to surrender the registration and report the lost, stolen or destroyed plates. New registration and plates will be issued by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: When i go to the DMV Office to surrender my plates, what the first thing that i need to do?[NEWLINE]agent: You will need to first remove the plates and stickers.[NEWLINE][BOUNDARY][NEWLINE]user: I heard that liability insurance are not required by some trailers. So do i need to surrender the plates if the trailer is not insured?[NEWLINE]agent: Yes however, if the trailer does not have a valid registration, you need to surrender the plates regardless of whether the trailer required or not to have a liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: After i remove the plates and stickers at the DMV Office to surrender my plates, what should i do?[NEWLINE]agent: You will need to check the plates. Plate attached with plate frames and fasteners will not be accepted.[NEWLINE][BOUNDARY][NEWLINE]user: For lost, stolen or destroyed plates, can i get a new one using the old registration?"}
{"id": "superseg_train_1854", "dialogue": "user: How can I get a refund?[NEWLINE]agent: Do you want a refund after surrendering your plates?[NEWLINE]user: Yes[NEWLINE]agent: See registrations refunds for surrendered plates for more information[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to surrender motorcycle plates?[NEWLINE]agent: It s not necessary to surrender motorcycle plates but your motorcycle must be insured if you ride it[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to give up my plates?[NEWLINE]agent: Before you end the vehicle 's liability insurance coverage[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender my plates temporarily?[NEWLINE]agent: Yes, see special procedures to surrender plates for a season temporary surrender of plates[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my plates are missing?[NEWLINE][BOUNDARY][NEWLINE]agent: Have they been lost or stolen?[NEWLINE]user: Yes stolen"}
{"id": "superseg_train_1855", "dialogue": "user: Hello my vehicle plates were stolen, what do I do? Please help me.[NEWLINE]agent: You will need to surrender your registration if the plates have been stolen.[NEWLINE]user: No someone might have taken them but I'm going to go look for them later.[NEWLINE]user: If I do determine that they have been stolen, how do I get new plates?[NEWLINE]agent: You will need to report that the plates have been stolen and surrender their registration. The DMV can then issue a new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: If I find the plates can my brother-in-law bring them in to prove that I got them back?[NEWLINE]agent: Yes but only if he intends to surrender the plates for you.[NEWLINE]user: Maybe I don't trust him so much. Can my little brother some in instead?[NEWLINE]agent: Yes as long as he will surrender the plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: He's probably too young to understand forms and stuff. Can I fill in some of the paperwork online?[NEWLINE]agent: Yes there is the Complete the PD-7 application that is available as a PDF online.[NEWLINE]user: Can I submit that online or do I have to print it up and give it to him to bring in?"}
{"id": "superseg_train_1856", "dialogue": "user: will i get a refund when i surrender my plates?[NEWLINE]agent: will i receive a refund when i surrender my plates. does this apply to you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how can i find a dmv office near me[NEWLINE]agent: at the dmv office[NEWLINE][BOUNDARY][NEWLINE]user: do i need to surrender the registration if the plates are lost, destroyed or stolen?[NEWLINE]agent: yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates[NEWLINE][BOUNDARY][NEWLINE]user: do you use mail?[NEWLINE]agent: we use the mail postmark date as the date that you surrendered your plates[NEWLINE][BOUNDARY][NEWLINE]user: is there an application i need to do?[NEWLINE]agent: you must complete the plate surrender application PDE[NEWLINE][BOUNDARY][NEWLINE]user: do motorcycles have a liability?"}
{"id": "superseg_train_1857", "dialogue": "user: I need help to renew my non-driver ID card[NEWLINE]agent: Ok. You can renew your non-driver ID card only 1 year before and up to 2 years after your card expires.[NEWLINE][BOUNDARY][NEWLINE]user: My ID card is an Enhanced non-driver ID, is the cost the same?[NEWLINE]agent: the additional 30$ still applies to the renewal.[NEWLINE][BOUNDARY][NEWLINE]user: In case I'm overseas what can I do to renew my non-driver ID card?[NEWLINE]agent: When overseas you can renew your non-driver ID card via mail.[NEWLINE][BOUNDARY][NEWLINE]user: If my Temporary Visitor status is extended can I renew my non-driver ID card?[NEWLINE]agent: for that case, you have to go to a DMV office with your updated paperwork from the DHS and we'll update our records to show your new status so you can renew your non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: My father is 64 years old, can he get a reduced fee benefit when renewing his non-driver ID card?[NEWLINE]agent: Yes, he is eligible to get a reduced fee or even \"No Fee\" ID card.[NEWLINE][BOUNDARY][NEWLINE]user: What would apply to him? he also receives SSI."}
{"id": "superseg_train_1858", "dialogue": "user: Can you give me any additional information about renewing my non-driver ID card?[NEWLINE]user: Like, in the case of overseas renewal.[NEWLINE]agent: When you are out of the country you can renew your non-driver ID card via mail.[NEWLINE][BOUNDARY][NEWLINE]user: What are the time limits to renew the non-driver ID card?[NEWLINE]agent: The limits are: 1 year before and 2 years after your non-driver ID card expires.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I submit as proof of SSI?[NEWLINE]agent: As prove of SSI we accept the Notice of Award notifying you that you are eligible for SSI benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I renew more than 41 days before turning 21?[NEWLINE]agent: in that case, you'll receive your ID with an \"Under 21\" message written on it.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any fees for renewing online?[NEWLINE]agent: You'll just have to pay the regular fee for renewing your non-driver ID card.[NEWLINE]user: so, for renewing online the fee is?"}
{"id": "superseg_train_1859", "dialogue": "user: can you give me more information about renewing the non-driver ID card?[NEWLINE]user: My status is Temporary Visitor.[NEWLINE]agent: You'll be able to renew your non-driver ID card only if your Temporary Visitor status is not expired at the DMV.[NEWLINE]user: So how can I renew my non-driver ID card?[NEWLINE]agent: You can do it online, via mail or at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I got my non-driver ID on February 12, 2917. It's not enhanced. What kind of ID do I have?[NEWLINE]agent: In your case, you have a Standard document.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew more than 41 days before my 21st birthday?[NEWLINE]agent: You can but your ID will have a \"UNDER 21\" message on it.[NEWLINE]user: What if my renewal is processed 40 days before my birthday?[NEWLINE]agent: We'll send you your non-driver ID card with the \"UNDER 21\" message on or near your birth date.[NEWLINE][BOUNDARY][NEWLINE]user: In case my non-driver ID is expired for over 2 years can I still renew it?[NEWLINE]agent: you have to apply for an original non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: My Temporary Visitor status was recently extended, what should I do now?"}
{"id": "superseg_train_1860", "dialogue": "user: Yes, I need to know more about how to renew my non-driver ID card[NEWLINE]agent: You must know that you can only renew your non-driver ID card if it's between the time limits of 1 year prior and 2-year post its expiration date.[NEWLINE]user: What if it's expired for more than 2 years?[NEWLINE]agent: Then you can't renew it, no exceptions.[NEWLINE][BOUNDARY][NEWLINE]user: Who can opt for the reduced fee or \"No Fee\" non-driver IDs?[NEWLINE]agent: In case you receive Supplemental Security Income and are under 62 years old, your fee would be 6.50$[NEWLINE][BOUNDARY][NEWLINE]user: Is there any alternative to renew a non-driver ID card that's expired for over 2 years?[NEWLINE]agent: No, there is no exception to this.[NEWLINE][BOUNDARY][NEWLINE]user: So what can I do with my over 2 years expired non-driver ID card?[NEWLINE]agent: You have to get a new original non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: I need to renew but I'm planning on going on a trip soon."}
{"id": "superseg_train_1861", "dialogue": "user: I need all possible information about renew my non-driver ID card, please.[NEWLINE]agent: Are you under 21 years old?[NEWLINE]user: No, I'm already 21 years old[NEWLINE][BOUNDARY][NEWLINE]user: How do I renew if I am out of the country?[NEWLINE]agent: No problem if you are out of the country, you can renew by mail.[NEWLINE]user: I have completed the steps to renew by mail but I have not received a renewal notice, what should i do?[NEWLINE]agent: You can use an Application for Permit, Driver License or Non-Driver ID Card, form MV-44 or or you can come to a DMV office when you can.[NEWLINE]user: I'd rather go to an office to keep my Standard document type, what are the steps?[NEWLINE]agent: You must follow the steps that I will indicate and complete the renewal notice MV-2 we mailed you.[NEWLINE]user: My non-driver ID expired 3 years ago, is this a problem?"}
{"id": "superseg_train_1862", "dialogue": "user: I want to renew my non-driver ID card, please, help me with info about it.[NEWLINE]agent: You can renew 1 year before and up to 2 years after your non-driver ID expires.[NEWLINE]user: Can I renew my non-driver ID card if it expired 3 years ago?[NEWLINE]agent: No, just 1 year before and up to 2 years after your non - driver ID expires.[NEWLINE][BOUNDARY][NEWLINE]user: I am going out of the country for a while and would like information regarding the renewal of my non-driver ID, can you help me with this, please?[NEWLINE]agent: Before your trip I recommend that you go through a DMV office and get an Enhanced or REAL ID, and avoid a second office visit later.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to know something important before going to a DMV office?[NEWLINE]agent: You must bring an original copy of proof of your eligibility to get a reduced fee.[NEWLINE]user: What is my fee if I receive Supplemental Security Income SSI and I am 60 years old?[NEWLINE]agent: If you are 60 years old,, your fee is $ 6.50.[NEWLINE][BOUNDARY][NEWLINE]user: I am somewhat busy and prefer to renew my Standard by mail. There is a problem with that?"}
{"id": "superseg_train_1863", "dialogue": "user: Hello, I'm looking for some information on renewing my non-driver ID card #1 please.[NEWLINE]user: I will be turning 21 soon, so I need to know what additional requirements there are for me to renew my non-driver ID card#1?[NEWLINE]agent: In order to renew your non-driver ID card #1, it is our requirement that you wait until you are within 40 days of your 21st birthday to renew.[NEWLINE]user: Will I be subject to a fine if I attempt to renew my non-driver ID card#1 41 days or more before my 21st birthday, or will it be allowed through as I'm so close to the date?[NEWLINE]agent: If you attempt to renew your card within 40 of your 21st birthday, we will process it and your ID will actually have the words UNDER 21 on it on or near the date of your birthday.[NEWLINE][BOUNDARY][NEWLINE]user: I will be living overseas for the next two years at least. Will I need to pay the regular fees for a non-driver ID card renewal under these circumstances?[NEWLINE]agent: Yes, you will need to pay the regular fees for a non-driver ID card renewal even if you are living out of the country. The fees will not be discounted in a situation such as this.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be eligible for a reduced fee or 'No Fee' non-drivers ID if am in receipt of Supplemental Security Income (SSI) and I am under the age of 62?[NEWLINE]agent: Yes, if your circumstances dictate that you do receive Supplemental Security Income SSI and if you are aged 62 or younger, the fee you will be charged is $6.50.[NEWLINE][BOUNDARY][NEWLINE]user: Mailing documents is my preferred choice of communication. Can I please confirm the address that I can mail my ID renewal to is NYS Department of Motor Vehicles207 Genesee Street, Suite 6Utica, NY 13501 - 2874?[NEWLINE]agent: Yes, I can confirm that information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: If I am out of the country, how will the Department of Motor Vehicles contact me if they required additional information?"}
{"id": "superseg_train_1864", "dialogue": "user: Good morning, i wanted to know if there is any kind of additional information about renewing a non-driver ID card?[NEWLINE]user: More exactly, if i need to renew it in case i go overseas?[NEWLINE]agent: Yes, you must renew your non-driver ID card if you are planning to go overseas. You can do it through mail.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I'm turning 21 soon, so i was wondering if i won't have any problems renewing my ID before that date or if must wait until i turn 21?[NEWLINE]agent: Well, in case you go through renewal for at least forty days before your birthday, you'll be issued a non-driver ID card with the words UNDER 21 on it, near of your birthday date.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i'll keep that in mind. Now please, i'm willing to go to an office and renew my ID there, but i would like to keep my standard document. What should i do in that case?[NEWLINE]agent: Very well. In that case, you'll need to complete the renewal notice form MV-2 that we mailed to you in order to proceed.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, yeah, i received that form. And what about the possibility for an ID with reduced fee or none at all?[NEWLINE]agent: That will depend if you meet the requirements. For reduced fee ID you have to being on receiving supplemental security income and to be under sixty two, which would get you a $6.50 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and what about fees if i renew via online?"}
{"id": "superseg_train_1865", "dialogue": "user: I want to know more about transfer credit.[NEWLINE]user: Like, what if I transfer my remaining registration to another vehicle?.[NEWLINE]agent: In that case, your new registration will expire the same date as your old one, and you can only do this for an new original registration. You can not use it to renew a registration.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm eligible for a refund, how can I get one?[NEWLINE]user: I also wants to request a transfer receipt.[NEWLINE]agent: When not eligible for a refund or wanting a transfer receipt, the DMV office can give you a Receipt FS-6 T for you to use to transfer the registration to another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a full 2-year refund?[NEWLINE]agent: you have to surrender the vehicle plate and the unused registration sticker and stop at your local DMV office and request a 2-year refund.[NEWLINE]user: My registration sticker is attached to the vehicle windshield, is that a problem?"}
{"id": "superseg_train_1866", "dialogue": "user: I want to know more about the refunds-[NEWLINE]agent: I can give you some examples of how the refunds are determined.[NEWLINE]user: yes please, tell me how are the refunds determined.[NEWLINE]agent: for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: So, what do I need to do to get a refund.[NEWLINE]agent: After surrendering your plates, the receipt FS-6T indicates if you are eligible for a refund. If you are eligible and you do not request a transfer receipt, we'll process your refund immediately and you'll receive it in your mail after several weeks.[NEWLINE]user: How can I know again if I'm eligible for a refund?[NEWLINE]agent: Check your Receipt FS-6T, there you can find out if you are eligible for a refund.[NEWLINE][BOUNDARY][NEWLINE]user: so, what amount would be the refund in the example case?"}
{"id": "superseg_train_1867", "dialogue": "user: I need to know more about refunds[NEWLINE]agent: Do you want an example to show how the refund amount is determined?[NEWLINE]user: Yes, please show me the example.[NEWLINE]agent: Let's say you paid 137.50$ to register your vehicle for a period of 2 years. In the amount paid, there is included a 62.50$ for the two years or the registration, 32.25$ per year, 50$ for the title certificate and 25$ for the vehicle's plates. In this case, the amount to refund would be of 30.25$[NEWLINE][BOUNDARY][NEWLINE]user: And if I changed my name, can I still get a refund?[NEWLINE]agent: yes, you can. First, you have to surrender the vehicle plates at a DMV office and then request a transfer receipt, not a refund receipt. Secondly, you have to send some items to the address on the Request for Refund MV-215 form.[NEWLINE][BOUNDARY][NEWLINE]user: I have my unused registration sticker and stop and I got a refund for the second year of registration, can I get a refund for the first year?[NEWLINE]agent: Yes, you may be eligible to apply for the first year of the registration fee refund. You have a maximum 60 days after the date you got issued the registration to apply for the first year of the registration fee refund.[NEWLINE][BOUNDARY][NEWLINE]user: If the registrant died is it possible to get a refund?"}
{"id": "superseg_train_1868", "dialogue": "user: I want to know how the refunds are determined and the period in which I should surrender my plates.[NEWLINE]agent: I can give you an example of how a refund is determined.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a refund for the first year of my registration after receiving a refund for the second year?[NEWLINE]agent: Yes, but only if you have the unused registration sticker and stub. If so, then you are eligible for the refund of the first year of the registration. You have a maximum of 60 days after the date the registration was made to apply for a refund for the first year of the registration fee.[NEWLINE][BOUNDARY][NEWLINE]user: In case the registrant passed away, can I get a refund?[NEWLINE]agent: Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt.[NEWLINE]user: My registration sticker was attached to the windshield.[NEWLINE]agent: In that case, you can not remove the sticker and can't apply for a refund.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if I'm eligible for a refund?[NEWLINE]agent: After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"[NEWLINE]user: So there's nothing I can do if the sticker was attached to the windshield?[NEWLINE]agent: You can't apply for a full refund if you attached the sticker, you can't remove it.[NEWLINE]user: What is needed in order to apply for a full 2-year refund?"}
{"id": "superseg_train_1869", "dialogue": "user: Tell me about rounds and transfer credit.[NEWLINE]user: I want to transfer my remaining registration to another vehicle.[NEWLINE]agent: When transferring your remaining registration to another vehicle, take into consideration that the new registration will expire the same day as the old one, and you can only use the transfer credit for a new original registration, you can't use it for a renewal.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if am eligible for a refund?[NEWLINE]agent: After you surrender your plates, your Receipt FS-6 T indicates if you are eligible for a refund. If you are and you do not request a transfer receipt, your refund will be processed automatically and you'll get it in your mail after some weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Can I still apply for a refund if the registration sticker was attached to the plate?[NEWLINE]agent: No, in that case, the sticker can't be removed and you won't be able to apply for a full refund.[NEWLINE]user: What is needed to apply for the 2-year refund?[NEWLINE]agent: The 2-year registration fee refund can only be applied if the registration was never used and it hasn't been more than 60 days from the date the registration was issued.[NEWLINE]user: So if I applied for a registration but never used the registration sticker, can I get a 2-year refund?"}
{"id": "superseg_train_1870", "dialogue": "user: How would I go about getting a refund for my surrendered vehicle plates?[NEWLINE]agent: I can give you an example to explain how your refund amount is determined[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my name has changed since I registered the plates, can I still get a refund?[NEWLINE]agent: If your name had changed and you are looking for a refund, bring the plates with you to the DMV office when surrendering. Yu must request a transfer receipt and not a refund receipt. You then send these to the address that you'll find on the Request for Refund MV-215 form[NEWLINE][BOUNDARY][NEWLINE]user: How is my refund actually determined?[NEWLINE]agent: When you registered your plates, you paid $137.50, which was for two years. This amount included $62.50, which was the registration fee for two years, that is $31.25 per year. Also included was $50.00 for the title certificate and then $25.00 for the vehicle plates. The registration fee for one year is refunded to you, as you surrendered the plates during the first year of registration[NEWLINE][BOUNDARY][NEWLINE]user: If the person who registered a vehicle dies, is a refund possible?[NEWLINE]agent: If a person dies, a refund for the registration of the vehicle is issued to the estate of the person by the DMV. The plates must be surrendered at the DMV office and a transfer receipt requested instead of a refund receipt[NEWLINE]user: Wat happens if the registration sticker belonging to the deceased is attached to the windshield or the vehicle plate of the vehicle in question?"}
{"id": "superseg_train_1871", "dialogue": "user: What amounts are refundable if I return my plates to the DMV?[NEWLINE]agent: Are you wanting to transfer the remaining registration credit to another vehicle that you need to register?[NEWLINE]user: I wasn't wanting to transfer the credit that way.  I was not aware that I could, but, since you said that it is possible to transfer the remaining registration credit to another vehicle, I might wait as I am about to purchase my husband a new car.[NEWLINE]agent: When you surrender your vehicle plates to the DMV, you may be eligible to transfer the remaining registration credit to another vehicle you want to register, or get a refund for the registration fee.  You get a refund or registration transfer credit for your vehicle plate fee, title certificate fee and any other fee or tax that you paid when you registered the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get this refund immediately when I surrender my plates?[NEWLINE]agent: When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund.  If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks.[NEWLINE][BOUNDARY][NEWLINE]user: What was the form that would indicate if I am eligible for the refund?[NEWLINE]agent: Your Receipt FS-6 T indicates if you are eligible to receive a refund.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a full 2-year refund if my registration was never used?[NEWLINE]agent: You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.[NEWLINE][BOUNDARY][NEWLINE]user: What procedure to I have to follow to get this refund, though, if I have changed my name?[NEWLINE]agent: You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt.  You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers.   At that point, the DMV will issue your refund in your new name if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV issue a refund if the registrant died?"}
{"id": "superseg_train_1872", "dialogue": "user: I was wondering if you could give me some more information about whether i can transfer credit from my old vehicle plate?[NEWLINE]agent: null[NEWLINE]user: am i able to transfer my remaining registration to another vehicle?[NEWLINE]agent: yes, however, there are a few conditions, you can only transfer credit for a new original registration, the new registration will expire the same day as your old registration, and you can not use it for a registration renewal[NEWLINE][BOUNDARY][NEWLINE]user: how do i apply for a refund?[NEWLINE]agent: To apply for a refund for the first year-registration fee, you must send the original registration document, and you must complete and sign the request for a refund form and send it  to the address on the page.[NEWLINE][BOUNDARY][NEWLINE]user: am i eligible? for a refund[NEWLINE]agent: It will depend on the DMV, if you are eligible for a refund the office will issue you a receipt[NEWLINE]user: are there conditions that apply when applying for a full 2-year refund?[NEWLINE]agent: yes, you can only apply for the refund if the registration was never used and it has been no more than 60 days from when the registration was issued[NEWLINE]user: I'm sorry, i don't quite understand, could you explain it in more detail?[NEWLINE]agent: sure, you can apply for a refund for the amount that you paid when you renewed your registration[NEWLINE][BOUNDARY][NEWLINE]user: can i get a refund if i change my name?"}
{"id": "superseg_train_1873", "dialogue": "user: how do i transfer credit?[NEWLINE]agent: if you transfer your remaining registration to another vehicle your new registration will espire the same day[NEWLINE]user: doesnt apply to me[NEWLINE][BOUNDARY][NEWLINE]user: how can i get a refund?[NEWLINE]agent: the dmv office issues a receipt that you can use to transfer the registration to another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: can i get a refund if i changed my name?[NEWLINE]agent: yes. follow these instructions. surrender the vehicle plates at a dmv office and quest a transfer receipt not a refund receipt[NEWLINE]user: how do i prove the name has changed?[NEWLINE]agent: a photocopy of the marriage certificate[NEWLINE][BOUNDARY][NEWLINE]user: is it possible to receive a refund of the first year of my registartion fee?[NEWLINE]agent: dmv will process a refund of the first year if eligible[NEWLINE][BOUNDARY][NEWLINE]user: how can i get a refund?"}
{"id": "superseg_train_1874", "dialogue": "user: I need help with transferring a credit.[NEWLINE]agent: Do you need to transfer your remaining registration to another vehicle?[NEWLINE]user: No, I don't need that.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get my refund?[NEWLINE]agent: The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a full 2-year refund if the registration was never used?[NEWLINE]agent: If the sticker was attached to the windshield or vehicle plate, you cannot remove it and apply for a full refund.[NEWLINE]user: Can I turn in the plates?[NEWLINE]agent: Yes you can do that.[NEWLINE][BOUNDARY][NEWLINE]user: How do I turn in the plates?[NEWLINE]agent: When you surrender them, your receipt FS-6 indicates if you are eligible to receive a refund.[NEWLINE][BOUNDARY][NEWLINE]user: If the sticker was attached to the windshield or vehicle plate of a registrant who has died, can we get a refund?"}
{"id": "superseg_train_1875", "dialogue": "user: I want to know about the pre-licensing course.[NEWLINE]agent: This is a DMV-approved and standardized classroom course that teaches you all you need to know as a new driver, such as: driving within the highway transportation system.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do in case I encounter stop lines or crosswalks?[NEWLINE]agent: You should stop before crossing them.[NEWLINE]user: What should I take into consideration for my road test?[NEWLINE]agent: Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to do before I take my road test?[NEWLINE]agent: Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do in case I lost my certificate?"}
{"id": "superseg_train_1876", "dialogue": "user: What are the things that I need to organise before I am eligible to take my road test?[NEWLINE]agent: Firstly, you will need a learner permit, and please remember that you must obey all rules and conditions that are applicable to being a learner driver. You must also have completed a Pre-Licensing Course OR a high school/college Driver Education Course[NEWLINE][BOUNDARY][NEWLINE]user: Are there age restrictions involved regarding the amount of supervised practice driving that I should have[NEWLINE]agent: In order for you to be eligible to take the road test, you must have a minimum of 50 hours of supervised driving practice completed[NEWLINE][BOUNDARY][NEWLINE]user: Are there particular rules regarding proceeding in a vehicle when stopped or when selecting a position in a lane on the highway[NEWLINE]agent: When the vehicle is stopped, you must not proceed until you can clearly see in both directions, you must also be very vigilant when choosing a lane on the highway[NEWLINE][BOUNDARY][NEWLINE]user: Is there a particular place where I can find the necessary information regarding the Pre-Licensing course[NEWLINE]agent: You can search online for the course or alternatively, contact a local Driving Instructor from your telephone directory[NEWLINE][BOUNDARY][NEWLINE]user: If I was to change my license from one class to another, is there a necessity for a Pre-Licensing Course Certificate[NEWLINE]agent: To amend the class on your license, there is no need to have a Pre-Licensing Course Certificate, provided you have a valid NY State driver license[NEWLINE][BOUNDARY][NEWLINE]user: What proof of supervise driving practice do I need to bring with me to the driver test"}
{"id": "superseg_train_1877", "dialogue": "user: Anything I need to do before taking the road test?[NEWLINE]agent: Once you get your learner permit, you have to obey the restrictions on where and when you are allowed to drive. You should also complete a 5-hour pre-licensing course or a high school or college driver education course.[NEWLINE][BOUNDARY][NEWLINE]user: How long it lasts the pre-licensing course certificate?[NEWLINE]agent: The pre-licensing course certificate lasts for 1 year from the date it is issued, and the student certificate of completion lasts for two years.[NEWLINE][BOUNDARY][NEWLINE]user: anything else I need to do before the road test?[NEWLINE]agent: apart from obeying the learner permits restrictions and completing a 5-hour pre-licensing course, you should get a good amount of supervised driving practice.[NEWLINE][BOUNDARY][NEWLINE]user: please give me more recommendations about practicing and lessons for my road test.[NEWLINE]agent: It is recommended a minimum of 50 hours of supervised driving for drivers of all ages and that you take a driver education course or professional driving lessons.[NEWLINE][BOUNDARY][NEWLINE]user: I'm under 18, what I need to do before taking the road test?[NEWLINE]agent: You have to wait for at least six months from the date you received your learner permit to schedule a road test.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do in case I lost my certificate?"}
{"id": "superseg_train_1878", "dialogue": "user: I have 6 months with my Pre-licensing Course Certificate, how much longer is it valid?[NEWLINE]agent: It is valid for 1 year since the certificate is issued, while a Student Certificate of Completion is valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know about speed and following distance when practicing for my road test?[NEWLINE]agent: Always respect the posted speed limit and adjust your speed taking into account factors such as weather, road, visibility and traffic conditions. Maintain adequate \"cushion\" space between your vehicle and the ones you are following. Always keep in mind the \"two second rule\" described in the Driver's Manual.[NEWLINE]user: Is it okay to cross a crosswalk during my road test?[NEWLINE]agent: No, you must stop before crossing the crosswalk.[NEWLINE][BOUNDARY][NEWLINE]user: Can I take my road test without having supervised practice driving?[NEWLINE]user: Can I take my road test if I am under 18?[NEWLINE]agent: You must have at least 50 hours of supervised practice driving before you take your road test.[NEWLINE][BOUNDARY][NEWLINE]user: How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?[NEWLINE]agent: A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to change the class of my license?"}
{"id": "superseg_train_1879", "dialogue": "user: Good morning. I'm preparing for my road test, I'ld like to know how much supervised practice driving I must get before taking my road test.[NEWLINE]user: I'm 17 years old, can you help me with that please?[NEWLINE]agent: Morning! Before taking your road test (as you are 16) you must have a minimum of 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: I am currently practicing some stopping positions for my test... but I'm not quite sure what to do when my view is blocked after stopping behind the crosswalk, do you know?[NEWLINE]agent: You have to move up until you can clearly see your way, remember to stop again if it's necessary[NEWLINE]user: I am aiming for a MJ license because I'm into motorcyles, does the 50 hours of supervised practice applies to MJ as well?[NEWLINE]agent: Pretty much the same. You must have a minimum of 50 hours of supervised pratice driving, and that includes at least 15 hours after sunset. So driving 15 hours at night is important.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks!!! That's really helpful. BTW, if I want to change my license from one class to another, would I need a  Pre-Licensing Course Certificate?[NEWLINE]agent: No, you don't need a Pre-Licensing Course Certificate or a SCC, you can apply for changing your license class with just a Valid NY state driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What if I lose my certificate?[NEWLINE]agent: You should contact the school that issued it to obtain a replacement.[NEWLINE][BOUNDARY][NEWLINE]user: One more question,as I want to get a motorcycle license do I need additional requirements?"}
{"id": "superseg_train_1880", "dialogue": "user: Yeah, hi, i went  through pre-licensing course and got my certificate, but i wanted to know how much time is it valid before expiring?[NEWLINE]agent: Sure, no problem. Your certificate will be valid for one year period, starting on the date it was issued to you. In case you have a certificate of completion, that will be valid for a two years period.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. Another question, please. What do i need to know for doing the road test? Need to practice something specific?[NEWLINE]agent: Certainly. It's a road test, so you'll need to practice some basics moves, so they know you are ready, for example you must focus on steering and acceleration, basic stuff.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, thanks. Sorry, but again about the certificate, did you mention a different one from pre-licensing, and that being valid for a greater period?[NEWLINE]agent: That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.[NEWLINE][BOUNDARY][NEWLINE]user: Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?[NEWLINE]user: I'm under 18, by the way.[NEWLINE]agent: Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?"}
{"id": "superseg_train_1881", "dialogue": "user: Hi, i need to do some pre-licensing course but don't know what's that, can you help me\u00b4?[NEWLINE]agent: No problem. Pre-licensing course is a DMV-approved, standardized classroom course that will fill you in on many topics that are important to you as a new driver.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, i see. So you need that before i get my license. Um, by the way, right now a friend of mine wants to change its license class, does he needs pre-licensing?[NEWLINE]agent: If he is in possession of a valid NYS driver license, he doesn't need to have a pre-licensing course certificate o a student certificate of completion in order to change license's class. The same will apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: Great, good to know that. Another question, i'm a high school student and there's indeed driving lessons being offered. If a itake that course, it will help me in any way with licensing?[NEWLINE]agent: Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.[NEWLINE]user: That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?[NEWLINE]agent: No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.[NEWLINE]user: Ok, What can you tell me about the topics being discussed on the course?[NEWLINE]agent: As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. And before to go on my road test, what i should focus on?"}
{"id": "superseg_train_1882", "dialogue": "user: Hello, I'm getting prepared for my road test and I'd like to know how much supervised practice driving must I get before I take my road test[NEWLINE]agent: Are you under age 18?[NEWLINE]user: Yes, I'm 16[NEWLINE]agent: You must have a minimum of 50 hours of supervised practice driving with: a) at least 15 hour at night after sunset b) at least 10 hours in moderate to heavy traffic[NEWLINE][BOUNDARY][NEWLINE]user: Thank you! What should I be practicing for my test?[NEWLINE]agent: You should be practicing \"everything\": steering, acceleration, braking, speed, clutch... etc. But if you ask what are the most important things, I can tell you Steering, and Acceleration.Make sure to steer smoothly whether you are driving straight ahead, turning or backing up, and moderate and smoothly acceleration are key![NEWLINE][BOUNDARY][NEWLINE]user: If I want to change my license from one class to another (in the near future), would I need a Pre-Licensing Course certificate?[NEWLINE]agent: No. You don't need a PLCC, as long as you have a valid NY state driver license you can apply to change your class.[NEWLINE][BOUNDARY][NEWLINE]user: One more question, you said before that accelerating smoothly and moderately was key, but what if I have to drive on a highway in my test? I can't go moderately, since all the vehicles will be honking since I'm going slow."}
{"id": "superseg_train_1883", "dialogue": "user: Is there a minimum amount of proven supervised practice driving that I must have before I can take the raod test?[NEWLINE]agent: What age are you? The reason I ask is because there are different rules that relate to applicants that are aged under 18 and those that are aged over 18[NEWLINE]user: I am under 18[NEWLINE]agent: As you are under 18 years of age, you must have a minimum of 50 hours supervised driving practice before you are eligible to take the road test[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I lose my Certificate of Supervised Driving before taking the road test?[NEWLINE]agent: If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you[NEWLINE]user: What should I do in the event of stoplines or crosswalks being present during my road test?[NEWLINE]agent: In this case, you must come to a full stop before crossing them[NEWLINE][BOUNDARY][NEWLINE]user: How long exactly is my Pre-licensing Course Certificate valid for?[NEWLINE]agent: Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years[NEWLINE][BOUNDARY][NEWLINE]user: What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test[NEWLINE]agent: Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used[NEWLINE]user: What should I do if my view is obscured after stopping at a crosswalk during the road test?"}
{"id": "superseg_train_1884", "dialogue": "user: How can I prepare for my road test?[NEWLINE]agent: First you need to obtain a learner permit and follow the restrictions on when and where you are allowed to drive.[NEWLINE]user: I see. Anything else I need to do?[NEWLINE]agent: No, that should cover the preparations.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so I have one more question. Before I reach an intersecting street, do I need to completely stop the vehicle?[NEWLINE]agent: Yes, your vehicle needs to come to a full halt.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. So, I've been interested in a pre-licensing course. What does it contain and how can I find one?[NEWLINE]agent: The pre-licensing course is a classroom course approved by the DMW and will provide knowledge you will find useful as a driver. Many topics are covered by the course, for example driving within the highway transportation system.[NEWLINE]agent: I can help you find providers in your area.[NEWLINE]user: Yes, please. Where can I take the course?[NEWLINE]user: Also, what happens if I successfully complete it?"}
{"id": "superseg_train_1885", "dialogue": "user: How do i find the pre-licensing course?[NEWLINE]agent: This is a course from the DMV,[NEWLINE]agent: How can i find providers in my area?[NEWLINE]user: Look online or in the telephone directory.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me how many hours of supervised driving i need before taking the road test?[NEWLINE]agent: have a minimum of 50 hours of supervised practice driving with   [41] at least 15 hours at night after sunset   [42] at least 10 hours in moderate to heavy traffic[NEWLINE]user: this doer not apply to me.[NEWLINE][BOUNDARY][NEWLINE]user: Is a Pre-Licensing Course Certificate needed to switch my license?[NEWLINE]agent: No you do not need that.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements if i have a Class DJ permit?[NEWLINE]agent: You need to have a minimum of 50 hours of supervised practice driving that includes at least 15 hours of driving after sunset before you take a road test[NEWLINE]user: Should i practice stop lines and crosswalks for my driving test?"}
{"id": "superseg_train_1886", "dialogue": "user: What do I need to do before I take my road test?[NEWLINE]agent: Once you have a learner permit you must obey the learner permit restrictions on where and when you may drive.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my view is blocked after stopping at a crosswalk?[NEWLINE]agent: Move up until you can clearly see your way, then stop again if necessary.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions on a learner permit?[NEWLINE]agent: Yes, there are restrictions on where and when you may drive.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find a pre-licensing course?[NEWLINE]agent: To find one in your area look online or in your telephone directory.[NEWLINE]user: What is covered in the Pre licensing course?[NEWLINE]agent: The course covers many important topics such as driving within the highway transportation system.[NEWLINE]agent: Have you successfully completed the pre-Licensing course?[NEWLINE]user: No I have not."}
{"id": "superseg_train_1887", "dialogue": "user: Can I file an appeal by mail?[NEWLINE]agent: You don't want to file the appeal online?[NEWLINE]user: I don't[NEWLINE][BOUNDARY][NEWLINE]user: Ok, in case you want to file the appeal online, remember that the traffic ticket must display the words \"Traffic Violations Bureau\" at the bottom of the ticket.[NEWLINE]agent: Yes, the traffic ticket must have the words \"Traffic Violations Bureau\" at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to submit all the exhibits and documents to the hearing officer?[NEWLINE]agent: Yes, otherwise any of the exhibits and documents may not be filed with the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Can I avoid to pay the fine after filing an appeal?[NEWLINE]agent: no, you have to pay the fine, filing an appeal won't change your obligation to pay the fine.[NEWLINE][BOUNDARY][NEWLINE]user: What if my traffic ticket does not show the words \"Traffic Violations Bureau\" at the bottom?"}
{"id": "superseg_train_1888", "dialogue": "user: Can I send an appeal by mail?[NEWLINE]agent: Yes, you can. You should use the Traffic Violations Bureau Appeal AA-33 form and mail your appeal plus a 10$ appeal fee.[NEWLINE][BOUNDARY][NEWLINE]user: Can I mail the DMV exhibits that can't be submitted online?[NEWLINE]agent: Yes, you can mail any exhibits that you can't submit online. Take into consideration that any exhibits or documents not submitted to the hearing officer may not be filed with the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What info do I need to submit for an Additional Argument?[NEWLINE]agent: You can submit your name, date of birth and the 3-digit appeal access number.[NEWLINE][BOUNDARY][NEWLINE]user: What would I need to submit when appealing a ticket online if I request a stay of a suspension?[NEWLINE]agent: For that, you need to submit a written \"Stay Argument\"[NEWLINE][BOUNDARY][NEWLINE]user: When can I appeal the denial of an application to reopen the default conviction?"}
{"id": "superseg_train_1889", "dialogue": "user: I want to know how to check the status of my appeal online[NEWLINE]agent: you the Appeals Board will acknowledge the receipt of your appeal form and fee by sending you a letter.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time limit to submit an additional argument?[NEWLINE]agent: you have to submit the additional argument before 30 days has passed since the transcript you ordered has been sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: What's next after ordering a transcription for my appeal?[NEWLINE]agent: You have to mail the additional arguments to the Appeals Board before 30 days have passed since the transcript you ordered was sent to you.[NEWLINE]user: What service can I use to check my appeal status?[NEWLINE]agent: You can use the TVB Traffic Ticket Appeal service to check the status of your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't want to file the appeal online?"}
{"id": "superseg_train_1890", "dialogue": "user: I need to know how to appeal a TVB ticket, please.[NEWLINE]user: How can I appeal a TVB ticket?[NEWLINE]agent: You must file your appeal within 30 days of the date of conviction and pay a $10 non refundable appeal fee for each conviction appealed. This is the way you can appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What are the deadlines to submit an additional Appeal Argument?[NEWLINE]agent: The Additional Argument must be submitted within 30 days after the transcript you ordered has been sent to you from the Transcriber. To send an additional argument after receiving your transcript, you must access the transaction again and enter the ticket number.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to order a transcript of my appeal?[NEWLINE]agent: Yes, you can. When the transcript you ordered has been sent to you, you must mail the additional arguments to the Appeals Board within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my traffic ticket does not have the words \"Traffic Violations Bureau\"?[NEWLINE]agent: In that case, you can't file an appeal with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I just sent my appeal by mail, was it already accepted?"}
{"id": "superseg_train_1891", "dialogue": "user: Hi, please i need info about appealing a TBV ticket conviction. Can you help me on this?[NEWLINE]agent: Sure, no problem. To appeal a TVB, you have two options to do that. You can go online or you can make use of mail service.[NEWLINE]user: Ok. But i don't have access to a computer and sincerely i don't like using mail service.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i suppose i can go online. Can you tell me what i need to do or if there is any condition to appeal in that way?[NEWLINE][BOUNDARY][NEWLINE]agent: Sure. First, can you tell me when and where you received the conviction, please?[NEWLINE]user: Um, well, that was like a week ago and ocurred here in NYS.[NEWLINE]agent: Perfect. As you was convicted in NYS and it was in a time period less than thirty days ago, then you can perfectly use the online option to appeal you TVB ticket conviction.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Another question, can i bring an attorney with me to represent me on the appealing?[NEWLINE]agent: Sure you can, In that case make sure to supply attorney's name and mailing address when you go online and be requested about that.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, thanks. Sorry but other thing is, do the ticket need to be branded as TVB or it doesn't matter?[NEWLINE]agent: Yeah, it does need to have the words Traffic Violations Bureau on it, more precisely on the bottom of the ticket, or you won't be able to file it on the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok i'll check on that. One more question, please. After i file the appeal, can i appeal the denial of an application, i mean, my application, in order to reopen the default conviction?"}
{"id": "superseg_train_1892", "dialogue": "user: Hi, i wanna know something about appealing a TVB ticket conviction.[NEWLINE]agent: Sure, i can help you on that. Please, can you tell me if you are going to appeal via online or by mail?[NEWLINE]user: No, i'm not planning to use any of those.[NEWLINE][BOUNDARY][NEWLINE]user: But if i'm needed to choose one, i may just go for the online option.[NEWLINE][BOUNDARY][NEWLINE]agent: I understand you need info about appealing via online, then?[NEWLINE]user: Yes, please. guide me through the online option.[NEWLINE]agent: Perfect. To use the online option, you had to been convicted for traffic offense in a NYS TVB, plus that conviction must have occurred in the last thirty days.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. Oh and, you know, lets say i pass the procedure and after all that i get a denial on my application, can i appeal that denial later?[NEWLINE]agent: You can surely do that. But you must know that you can only go for it after the DMV TVB Default UNit has denied your Application to Reopen a Default Conviction.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. So to summarize about what i need to use online,is been convicted in NYS TVB and offense less than thirty days, i'm right?[NEWLINE]agent: That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right, thanks. Glad i got it right. So, what about if a need to appeal something else apart from a TVB conviction?[NEWLINE]agent: If you have some other penalty in addition to your current TVB conviction, you can make use of the Appeal From DMV Hearing Determination to process that.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok, i'll have it into account. One last issue, what i need to submit if i'm going to have an attorney to represent me in the appeal?"}
{"id": "superseg_train_1893", "dialogue": "user: I would like to ask about a TVB ticket conviction.[NEWLINE]agent: Do you want to appeal for a TVB ticket conviction?It can be done through online or by mail.[NEWLINE]user: Yes. That means, i could not go to a physical address to appeal?The only available options is through online or by mail?[NEWLINE]agent: Yes and your appeal must be done within 30 days from the conviction date.[NEWLINE]user: Do i need to pay any fee to appeal?[NEWLINE]agent: Yes. A $ 10 non refundable appeal fee is applied for each appeal within 30 days from the date of conviction.[NEWLINE][BOUNDARY][NEWLINE]user: How to appeal it by mail?[NEWLINE]agent: To appeal, you can use Appeal Form AA-33A to appeal a DMV determination other than a TVB conviction or penalty. You can mail your appeal and fee to DMV Appeals Board, P.O. Box 2935 Albany, NY 12220-0935.[NEWLINE][BOUNDARY][NEWLINE]user: Can i submit an additional Appeal Arguemnt?[NEWLINE]agent: Yes and it must be submitted within 30 days after your transcript were sent to you by the Transcriber. You may also do this after receiving the transcript by accessing the transaction again and enter either.[NEWLINE][BOUNDARY][NEWLINE]user: Can NYS law requirements affect my appeal?[NEWLINE]agent: Yes. Your appeal will be rected if it does not meet the requirements on NYS law.[NEWLINE]user: What should i do if i do not need the transcript?"}
{"id": "superseg_train_1894", "dialogue": "user: I want to appeal a TVB ticket conviction.[NEWLINE]agent: You can appeal online or via mail.[NEWLINE]user: I want to appeal a different way.[NEWLINE][BOUNDARY][NEWLINE]agent: Has the ticket conviction been issued in the last 30 days?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: You can appeal via mail.[NEWLINE]user: I cannot send appeal via mail.[NEWLINE][BOUNDARY][NEWLINE]agent: You can not appeal the TVB conviction via phone.[NEWLINE]user: Ok i understand that you cant appeal via the phone.[NEWLINE]agent: I hope this makes things clearer to you.[NEWLINE][BOUNDARY][NEWLINE]user: Can i use the Appeal Form AA-33A[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: When should the additional argument be submitted"}
{"id": "superseg_train_1895", "dialogue": "user: I'm looking to appeal a conviction.[NEWLINE]agent: Ok, Please use form AA-33 with a $10 fee.[NEWLINE]agent: If you have other convictions, please use form AA-33A[NEWLINE]user: What convictions are those?[NEWLINE]user: Anything not covered by Form 33-AA[NEWLINE]agent: You can do this via mail as well as in person.[NEWLINE][BOUNDARY][NEWLINE]user: What if I didn't fill out the form quickly enough?[NEWLINE]agent: You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch.[NEWLINE]user: What if the appeal doesn't meet DMV requirements but I already paid?[NEWLINE]agent: You will receve a refund, *if* you cancel the appeal request before it is processed.[NEWLINE]user: Sounds ok to me, I guess."}
{"id": "superseg_train_1896", "dialogue": "user: My vehicle is already registered in New York[NEWLINE]user: What transactions can I do online?[NEWLINE]agent: Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about registering a vehicle in New York[NEWLINE]agent: You have to register any vehicle owned by you or your business at a New York DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Would there be any problem if a don't answer a parking ticket?[NEWLINE]agent: yes. The locality may contact the DMV about it and this can prevent the renewal of your vehicle and even suspend your vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, can you tell me now what do I need to register a vehicle?[NEWLINE]agent: You should first complete the DMV's Document Guide to make sure that you have all the proofs of identification and documents you need before going to the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: where should I register my business vehicle?"}
{"id": "superseg_train_1897", "dialogue": "user: What resources do I count with?[NEWLINE]agent: Some of the resources available to you are: Business regulated by the DMV (inspection stations, transporters, repair shops, etc), be able to determine if a car was flooded or stolen, to know if a family member died.[NEWLINE]user: What if I fail to answer a parking ticket?[NEWLINE]agent: In cases like that, the locality can inform the DMV and this can prevent the renewal of your vehicle's certification and even suspend your vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me some transactions I can do online.[NEWLINE]agent: Some of the transactions available online are: Change your address, change the name or other information, check the status of your registration, etc.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, what other resource is available for me?[NEWLINE]agent: Apart from business regulated by DMV, determine if a vehicle was stolen or flooded and know the death of a family member, you can also get tips for buying a vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What other information can I get?"}
{"id": "superseg_train_1898", "dialogue": "user: Hello, need some help on DMV resources[NEWLINE]agent: Well, about that, you have some options. You have Businesses regulated by DMV such as Inspections Stations, Dealers and Transporters, Repair Shops, etc. Plus, the determination about if car was flooded or stolen, and the case of an deceased family member.[NEWLINE]user: What about parking violations? Or parking regulation? Does DMV have resources for those?[NEWLINE]agent: Sorry, no. For those cases, you must get in touch with local authority. DMV has nothing to do about it[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. Is online registration renew an option for my registered vehicle, please?[NEWLINE]agent: Sure, you have that option available to you.[NEWLINE][BOUNDARY][NEWLINE]user: That's great, thanks. Other question, If i don't answer my parking tickets, it could cause me any issues related to my renewal?[NEWLINE]agent: Certainly could cause you problems to do that. DMV can prevent your vehicle's registration renewal or even suspend such registration, until you are in order again. If that's your case, please take a look of local Traffic Courts.[NEWLINE][BOUNDARY][NEWLINE]user: Hum,  got it. Lastly, there is any special situations about vehicle registering in NYS?"}
{"id": "superseg_train_1899", "dialogue": "user: Good afternoon, was wondering if you can give me some related info on vehicles already registered in NY?[NEWLINE]user: On what kind of suspensions exist, to be exact.[NEWLINE]agent: Sure, you have available information about suspension for parking tickets or for toll violations.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Now, Do i need to register any vehicle i own in NY?[NEWLINE]agent: Yes. Any vehicle you own need to be registered at DMV office. These apply for any vehicle you have, regardless if it is personal or for your business. You can consult the requirements for specific vehicle types.[NEWLINE][BOUNDARY][NEWLINE]user: Good, and can you tell me what i need for register?[NEWLINE]agent: Sure. You'll need to complete the DMV's Document Guide. That will help you to make sure you have all the corrects proofs of identification along with the other necessary documents, before you visit the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll make sure to follow it. Now please, wanna know what kind of resources you have available?[NEWLINE]agent: No problem. DMV has some resources available. For example, there is Businesses regulated by DMV, as well as Inspection Stations, Dealer and tranportes and even repair shops. Also, you have resources to determine if a car was flooded or stolen and another resource for in case a family member dies.[NEWLINE][BOUNDARY][NEWLINE]user: Glad to know you have those in any case i need it..Sorry, but can you check on me for my earlier question about suspensions?. It was parking tickets and toll violations, isn't?"}
{"id": "superseg_train_1900", "dialogue": "user: I am considering opening up a small used car lot in my town.  Can I register and title the vehicles on my lot myself and then charge my customers for that?[NEWLINE]agent: Auto dealers can indeed register and title vehicles, and issue plates and charge a fee for this.[NEWLINE][BOUNDARY][NEWLINE]agent: If I am the owner of a used car lot and I choose to register and title the vehicles on my lot myself, to they all have to be in my name or can I have one of my employees do this for me on occasion?[NEWLINE]user: I do not intend to register every vehicle myself.  I want this to be something my employees can do and to be able to charge my customers a fee for this.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you intending to become a full-time auto dealer?[NEWLINE]user: I am indeed, yes.[NEWLINE]agent: If you are an auto dealer you can register and title the vehicles, issue plates, and charge a fee for this and the registration does not have to be in the owner's name, or for only one person.  You can have the registration written up in any manner that suits your needs best.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to renew a registration online?[NEWLINE]agent: If you want to renew a registration online, you can do so and print a 10 day document to use until your new registration arrives in the mail.  However, you cannot do this if your vehicle has been altered or stretched to increase the number of passengers or if there are other special circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I need to register vehicles owned by my business?[NEWLINE]agent: You must register any vehicle owned by your business at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I place my registration sticker?"}
{"id": "superseg_train_1901", "dialogue": "user: Do I need to register my car in New York if it's registered in a different state?[NEWLINE]agent: Yes, you need to register any vehicle you own at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to  bring to get it registered?[NEWLINE]agent: Complete the DMV's Document Guide to make sure you bring everything you need.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew my registration online?[NEWLINE]agent: In most cases, but some vehicles can not be renewed online.[NEWLINE][BOUNDARY][NEWLINE]user: What else can I complete online instead of going to the office?[NEWLINE]agent: You have the ability to change your name or address and check your registration status online.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I register my car?[NEWLINE]agent: You can register at any DMV office.[NEWLINE][BOUNDARY][NEWLINE]agent: Do any special situations apply to you, such as farm vehicles, no title or more than one owner?[NEWLINE]user: Yes, it's a farm vehicle."}
{"id": "superseg_train_1902", "dialogue": "user: Hi, I'd like to know how can I get a motorcycle license?[NEWLINE]user: I mean, I already have ONE, but it's an out-of-state license,  I came here last week and since I'm here in New York I want to change my out-of-state license for a New York license, is that possible?[NEWLINE]agent: Do you want to become a resident of New York, or are you going to spend just a few days here?[NEWLINE]user: No, I don't want to become a resident of New York state.[NEWLINE][BOUNDARY][NEWLINE]user: I just wan't to know whether or not that is possible, since I don't want to go through the whole motorcycle road test again. I read something about a course, but that's basically like doing the whole test again.[NEWLINE]agent: Don't worry. If you have a valid motorcycle license issued by another state where you are resident, you can drive motorycles in New York without any problem. But if you are into getting a New York license, visit the New York State Motorcycle Safety Program website, or call toll - free at 1 - 800 - 446 - 9227.You can get extra information on how to get a New York license without going to the whole process of a road test[NEWLINE][BOUNDARY][NEWLINE]user: So is it really ok to drive here with an out of state license?[NEWLINE]user: How can I know if I have a valid license?[NEWLINE]agent:  null[NEWLINE][BOUNDARY][NEWLINE]user: Btw, I know that here in New York the safety guideliness are a bit different from texas. Where can I learn more about motorcycle safety?"}
{"id": "superseg_train_1903", "dialogue": "user: Hello, I recently moved from Texas, and I already read a few stuff about how to change my license. But I need additional information regarding my road test, could you help me out?[NEWLINE]agent: You need to know if you can get the road test waived?[NEWLINE]user: Yes. I don't want to go through a motorcycle road test again. I already own a motorcycle license.[NEWLINE]agent: We can waive the test if you are qualified and you complete an approved course.[NEWLINE]agent: Do you want more information?[NEWLINE]user: Yes, I'd like to get more information.[NEWLINE]agent: To get more information please visit the New York State Motorcycle Safety Program website, or call at 1 - 800 - 446 - 9227[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! BTW, I'm planning to stay here for a few months so I'd like to become a resident of New  York. In that scenario, would I be able to exchange my out of state motorcyclel license for a New York one?[NEWLINE]agent: Yes, when you become a NY resident, you can exchange your license for a NY license.[NEWLINE][BOUNDARY][NEWLINE]user: In the meantime would I be able to drive a motorcycle with my out of state license?[NEWLINE]agent: Yes! You can drive normally as long as you have a valid motorcycle license issued by another state where you are resident.[NEWLINE]user: How can I know if I have a valid motorcycle license from another state?[NEWLINE][BOUNDARY][NEWLINE]user: One more quesiton, I personally know that here in New York safety guidelines are different, I want to learn more about that, what can I do?"}
{"id": "superseg_train_1904", "dialogue": "user: I would like to know how to get  motorcycle license,please.[NEWLINE]agent: If you reside in New York, you must have a Class M or Class MJ driver's license or a learner's license to ride a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a motorcycle license?[NEWLINE][BOUNDARY][NEWLINE]agent: Have you applied for a motorcycle permit at a DMV office?[NEWLINE]user: I have not done it.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some tip that can be useful in my motorcycle road test?[NEWLINE]agent: Have at least 30 hours of practice before taking your road test.[NEWLINE]agent: Do you have a Class MJ permit?[NEWLINE]user: Yes, my permit is Class MJ.[NEWLINE]agent: If you are under 18, you must obey the restrictions and requirements for drivers under 18.[NEWLINE][BOUNDARY][NEWLINE]user: I have an out-of-state motorcycle license, Can I drive in New York with it?[NEWLINE]user: Is it valid in New York a motorcycle license issued by another state?"}
{"id": "superseg_train_1905", "dialogue": "user: I want to get a motorcycle license, give me some info about it, please.[NEWLINE]agent: If you are a New York State resident, you must have a Class M or Class MJ driver license or learner permit to drive a motorcycle.[NEWLINE]agent: Just to confirm... do you need a motorcycle license?[NEWLINE]user: Yes, I need to get it.[NEWLINE]agent: First of all, you must first get a motorcycle learner permit. The DMV will offer you 3 types of documents. for more information, see \"Enhanced, REAL ID and Standard documents\".[NEWLINE][BOUNDARY][NEWLINE]user: I already have a New York State learner permit, Does this permit help me?[NEWLINE]agent: Yes, bring the document to a DMV office and a $10.00 payment for the application fee and the motorcycle license fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have another class of New York State driver license?[NEWLINE]agent:  You will receive your motorcycle license with your photo by mail about 2 weeks after your road test and you don't have to visit a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the motorcycle road test waived?[NEWLINE]agent: Yes, we can waive the test if you are qualified and you complete an approved course.[NEWLINE]agent: Have you already got information about approved courses in your area?[NEWLINE]user: Yes, I got some info about it, thanks.[NEWLINE]agent: Ok, anyway, you can visit the New York State Motorcycle Safety Program website or call toll-free at 1-800-446-9227.[NEWLINE][BOUNDARY][NEWLINE]user: What if I pass the road test?"}
{"id": "superseg_train_1906", "dialogue": "user: How do I get a motorcycle license?[NEWLINE]agent: In order to drive a motorcycle, every New York resident must have a Class M or Class MJ driver license or learner permit which entitles them to drive a motorcycle[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps involved in getting a motorcycle license?[NEWLINE][BOUNDARY][NEWLINE]agent: Your first step is to apply for the motorcycle permit at a DMV office[NEWLINE]user: How do I apply for my motorcycle permit at a DMV office?[NEWLINE]agent: You must first study the NY State Motorcycle Operator's Manual and prepare yourself for the written test that is involved[NEWLINE]user: Does it make any difference if I already have a New York State permit or driver license?[NEWLINE]agent: If you already have this, bring this with you along with a payment of $10.00, which is the application fee[NEWLINE][BOUNDARY][NEWLINE]user: Do I get a motorcycle license directly after applying or are there steps involved?[NEWLINE]agent: Firstly, you have to get a motorcycle learner permit. The DMV offers 3 different types of documentation, which are Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: Can I operate a motorcycle in New York if I hold an out-of-state motorcycle license?[NEWLINE]agent: Yes, provided you have a valid motorcycle issued by another state where you are resident"}
{"id": "superseg_train_1907", "dialogue": "user: I have to attend my local DMV centre and am wondering what exactly I have to bring with me?[NEWLINE]agent: What documentation do you currently have in relation to your vehicle?[NEWLINE]user: null[NEWLINE]agent: If you have a copy of the posted notice of sale of the vehicle, as this is one of the documents that will cover off what you need to bring with you to the centre[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need if I am registering for  business or organization?[NEWLINE]agent: You must bring proof of incorporation of the business or organization with you[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more help regarding specific information related to registering various types of vehicles[NEWLINE]agent: The information you are looking for can be found on the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]user: What do I bring to the DMV centre if the vehicle I purchased was sold within New York City?"}
{"id": "superseg_train_1908", "dialogue": "user: Good morning, need some help with a vehicle bought on a auction.[NEWLINE]user: I'm needing to know some more info about that topic, please.[NEWLINE]agent: For that kind of issues, you should use the form MV-82.1, also known as Vehicle Registration / Titling Application.[NEWLINE]agent: Do you need a specific information for registering?[NEWLINE]user: Yes, i would like something more specific, as i'm interested on various types of vehicle.[NEWLINE]agent: If that's the case,you can find that specific information referring to the web pages listed on DMv's page.[NEWLINE][BOUNDARY][NEWLINE]user: I'll make sure to check it. by the way, what i need to know about registering a vehicle, but having a title already?[NEWLINE]agent: You should find out more about that with your insurance company for sure.[NEWLINE]agent: Do you have any documents, i.e, driver license, learner permit or non-driver ID card, for use as proof of identity?[NEWLINE]user: Yes, i do have those. Well, my driver license to be exact."}
{"id": "superseg_train_1909", "dialogue": "user: Where can I get additional information regarding the process of registering a vehicle I bought at a sheriff or marshal auction?[NEWLINE]agent: Do you need more help regarding this topic?[NEWLINE]user: Not at the moment, I'm only querying this currently[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a resident of the United States?[NEWLINE]user: If I wasn't a resident of the US, would I be able to register a vehicle in New York that I bought at a sheriff or marshal auction?[NEWLINE]agent: If you are not a resident of the US, you can register a vehicle in this example so long as you meet the registration requirements[NEWLINE]user: I do meet the registration requirements[NEWLINE]agent: Because you meet the registration requirements, you can register the vehicle here[NEWLINE][BOUNDARY][NEWLINE]user: What are the rules regarding Vehicle Identification Numbers on vehicles or motorcycles?"}
{"id": "superseg_train_1910", "dialogue": "user: I'm looking for additional information regarding registering a vehicle I bought at a sheriff auction[NEWLINE]agent: Do you need more help with this particular process?[NEWLINE]user: Not at the moment thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a resident of the United States?[NEWLINE]user: Yes I am[NEWLINE]agent: You can still register a vehicle in New York, provided you meet the registration requirements[NEWLINE]user: null[NEWLINE][BOUNDARY][NEWLINE]user: What about Vehicle Identification Numbers in relation to vehicles bought at a sheriff auction and the registering of these vehicles?[NEWLINE]agent: There are laws regarding VINS in New York that are there to protect consumers[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have the required identification, can I still register the vehicle?"}
{"id": "superseg_train_1911", "dialogue": "user: Hi, I bought a car from marshal auction. How can I register it?[NEWLINE]agent: So you you must bring some things to DMV, so can you bring?[NEWLINE]user: No I have no time for that nowadays.[NEWLINE][BOUNDARY][NEWLINE]agent: But do you know that to register you must bring some document to DMV?[NEWLINE]user: Yes you are right. But no time. I want to find another way.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more information about that?[NEWLINE]agent: You can visit webpage.[NEWLINE][BOUNDARY][NEWLINE]user: And I am not a US resident. Is that a problem to register?[NEWLINE]agent: Not it is not. One rule is to meet the registration requirements[NEWLINE][BOUNDARY][NEWLINE]user: And I heard Vehicle Identification Numbers (VINS). What is that?[NEWLINE]agent: It exists to protect you. It is vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: And if I have a title? What changes?"}
{"id": "superseg_train_1912", "dialogue": "user: Hi, I recently bought a vehicle at a marshal auction. Could you tell me about any fees I will have to pay?[NEWLINE]agent: Fees are determined by the vehicle's weight and your place of residence. If it's a first time registration, then there will be additional costs like sales tax.[NEWLINE]agent: Is this the first time that you are registering this vehicle?[NEWLINE]user: Oh I have a special registration, so I don't need another.[NEWLINE]agent: Most counties require a 1 or 2 year registration fee as a vehicle use tax. Does this apply to you?[NEWLINE]user: Yes it does.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to give the VIN number when I register?[NEWLINE]agent: Yes it is necessary to submit this information.[NEWLINE][BOUNDARY][NEWLINE]user: What type of insurance information do I need to submit?[NEWLINE]agent: You will need both your NY State Insurance ID cards and the electronic notice that your insurance company will provide to you. Both are required.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds complicated, is this information online?[NEWLINE]agent: Yes there is a list of relevant webpages to help you.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to bring as proof of i.d.?"}
{"id": "superseg_train_1913", "dialogue": "user: What items should I bring to the DMV if I want to register my vehicle?[NEWLINE]agent: You will need to bring at least one of the following: a copy of the sale, the make, year, and VIN number of the vehicle, or a copy of the newspaper ad containing the aformentioned items.[NEWLINE]user: Can I bring a copy of the newspaper ad or does it have to be the actual newspaper?[NEWLINE]agent: You may bring in a copy of the newspaper ad if you don't have the original.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find additional information?[NEWLINE]agent: You can find additional information on all of the websites that are listed on this page.[NEWLINE][BOUNDARY][NEWLINE]user: To register a vehicle in New York, do I have to be a United States citizen?[NEWLINE]agent: You do not have to be a United States citizen to register a vehicle in New York as long as you meet certain registration requirements.[NEWLINE]user: Are you a non-resident who wishes to register a vehicle?[NEWLINE]agent: That's correct, I am not a United States citizen.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to notify the owner of a car I bought at a marshal auction?[NEWLINE]agent: Yes, if the car was bought in New York City, the Marshal or Sheriff will have proof of statement that they attempted to notify the owner of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will the VIN number of my vehicle be shared?"}
{"id": "superseg_train_1914", "dialogue": "user: I have a vehicle from an auction and I wanted to know what I need to bring to the DMV when I register it[NEWLINE]agent: did you buy it within New york city?[NEWLINE]user: yes[NEWLINE]agent: we need a copy of the posted notice of sales or   a copy of the newspaper ad containing     the vehicle year,  make and VIN   [11] the name of the newspaper and the date the ad was publishedor   [12] a statement from the Marshal or Sheriff that they complied with the law in regard to public notification or sale[13] All of these documents   [14] a completed Vehicle Registration / Title Application PDF [ 2 ] MV-82     [15] the Marshal 's or Sheriff 's Bill of Sale, [16] which must contain the following   [17] a description of the vehicle year, make and VIN       [18] the place, [19] date, [20] reason and circumstances of seizure   [21] the name and address of the purchaser and the price paid            [26] if the vehicle was sold within New York City, [27] a copy of the judgement or execution order giving the Marshal or Sheriff authority to sell the vehicle     [28] if the vehicle was sold within New York City, [29] a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned   [30] the current NY State Insurance ID card auto liability insurance 1           [31] your NY State driver license, [32] permit, [33] non - [34] driver ID, [35] or other proof of identity 2   [36] Payment for fees and taxes or proof of an exemption [ 3 ]     [37] If you register for a business or organization, [38] also bring proof of incorporation.3[NEWLINE][BOUNDARY][NEWLINE]user: queens is NYC right, it counts as within NYC? just asking since i'm not from around here[NEWLINE]agent: yes it is, so bring the documents and don't forget a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned[NEWLINE][BOUNDARY][NEWLINE]user: and is there anything about VINs[NEWLINE]agent: yes, In an effort to protect consumers the DMV has info about New York State laws pertaining to vehicle identification numbers [ 6 ] also called VINs[NEWLINE][BOUNDARY][NEWLINE]user: what types of payment do you accept?[NEWLINE]agent: we accept cash, personal check or money order and most credit, pinless debit or prepaid cards American Express, Discover Card / Novus, MasterCard, VISA[NEWLINE]user: can I split payment between two acceptable forms of paying?[NEWLINE]agent: yes, You can split your payment between cash and check if you need[NEWLINE][BOUNDARY][NEWLINE]user: about how much will I have to pay?"}
{"id": "superseg_train_1915", "dialogue": "user: If I was looking to replace my license or permit, what address and mailing information is used?[NEWLINE]user: How do I update my address with the relevant department if I want to replace my license or permit?[NEWLINE]agent: If you have requested a replacement license or permit, we send documents to the address on our records when the order is made. If your address has changed since then, you must first change your address and then order your replacement license or permit[NEWLINE]agent: Have you changed address and wish to have your replacement license or permit sent to a new address?[NEWLINE]user: What if I have changed address since my original license or permit, what do I do then?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: I ordered my replacement license and still have not received it, it's over 2 weeks since I ordered it[NEWLINE]agent: The best course of action here is to contact us[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am overseas or out of the country temporarily?[NEWLINE]user: How do I replace my license if I am overseas?"}
{"id": "superseg_train_1916", "dialogue": "user: Hello, I'm looking to replace my license, but needed to know if i need to do an eye exam for that?[NEWLINE]agent: No, there's no necessity for an eye exam for you in order to replace your document.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks, Now. i'm a army veteran, this condition has anything to do with my license? It is applicable to it?[NEWLINE]user: I mean, i'm honorably discharged and wanted to know if there is any benefit from that with my license.[NEWLINE]agent: Sure, no problem. If you have your U.S military veteran condition already established,  then you can have the word \"veteran\" printed on your NYS driver license or non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: That would be great. Something else, it's allowed for me to request my license delivered to an alternate address?[NEWLINE]agent: Yes, you are allowed to request that. In that case, you need to include an additional note stating that request and print the alternate address you want your license delivered. Please be aware that you must'n write the alternate address on the form MV-44. That form should have is the address listed on both your photo document and DMV record.[NEWLINE][BOUNDARY][NEWLINE]user: Right right. Better write that down. Another question. Where should i go if i need make any changes on my document's personal information?[NEWLINE]agent: If that will be the case, you'll need to go to a DMV office, checking how to change your information before hand.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, thanks. I heard the other day something about license being enhanced or something. How do i know if my license is some of that?. Mine's says it was issued May 24, 2017."}
{"id": "superseg_train_1917", "dialogue": "user: Hi, i'm about to start the process to replace my license. I was wondering if there is a fee involved?[NEWLINE]agent: Sure, there is one. For replacing, the fee is $17.50.[NEWLINE]user: Ok, i understand. Which payment options do i have when i apply both mail and going to DMV's office?[NEWLINE]agent: Well, DMV puts a wide array of payment options when you apply via mail or in person. For those, you can use credit / debit card, check or money order made out to Commissioner of Motor Vehicles. On the contrary, only debit / credit card will be available for payment if you apply online.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, is good to know that. Oh, what about if  i get robbed my license, can i get a replacement?[NEWLINE]agent: Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV.[NEWLINE][BOUNDARY][NEWLINE]user: In that case, could i just waive the fee, being my license lost due to a crime?[NEWLINE]agent: If that what you want to do, then you must apply for that in aDMV office, showing a MV-78B form along with your application.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'm taking notes about it. Now. a last question, It is possible to get my license delivered to another address not being listed?"}
{"id": "superseg_train_1918", "dialogue": "user: If I wanted to amend my address and mailing information when seeking a replacement license, what do I do?[NEWLINE]user: In order for me to replace my license, is there a form that is mailed to me?[NEWLINE]agent: We mail the necessary documentation to the mailing address that we have on our records, or an alternative address that must be provided by you. If you want to amend an address, see the Address Change section on the website[NEWLINE]user: Ii ordered a replacement license over 2 weeks ago and have still not received it, what do I do?[NEWLINE]agent: If this is the case, you will need to contact us[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific rules surrounding temporary visitors and international students regarding replacement of licenses?[NEWLINE]agent: Are you classed as a Temporary Visitor or have you had your Temporary Visitor status extended?[NEWLINE]user: No, I am not in that category[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I need to replace my license and I am overseas?[NEWLINE]agent: Will you be requesting a replacement license from overseas?[NEWLINE]user: No, this doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]user: What are the new rules surrounding my license being issued before October 30, 2017?"}
{"id": "superseg_train_1919", "dialogue": "user: I am looking for information regarding a replacement license[NEWLINE]agent: Your license or permit can be replaced if it is lost, stolen or destroyed. It cannot be replaced if it has expired[NEWLINE]agent: Are you turning 21 soon?[NEWLINE]user: Yes I am[NEWLINE]agent: In this instance, if you are looking for a replacement of your license or permit, you should order the replacement within 40 days of your birthday[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can have my replacement license sent to an alternative address rather than the address on my file?[NEWLINE]agent: You can seek a replacement to an alternative address by including an additional note with your application and clearly stating the alternative address. Do not include this alternative address on the form MV-44. This form must show the address that is already listed for you[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement license at a DMV office and get an Enhanced or REAL ID?[NEWLINE]agent: You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport[NEWLINE]agent: Do you currently have a Standard license?[NEWLINE]user: No I don't[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I get a replacement Standard license by way of mail?"}
{"id": "superseg_train_1920", "dialogue": "user: Where can I get a REAL ID?[NEWLINE]agent: Are you planning on using air travel in October of this year or beyond?[NEWLINE]user: I will be flying both internationally and domestically quite often.  Will I be required to have the REAL ID?[NEWLINE]agent: Yes.  If you have a standard license you will not be allowed to board domestic flights beginning in October unless you have a passport.[NEWLINE]user: If I had a REAL ID, but it has been misplaced, can I replace it by mail?[NEWLINE]agent: Yes, indeed, you can.  If you already have an Enhanced or REAL ID you can replace by mail and your document type will stay the same.[NEWLINE][BOUNDARY][NEWLINE]user: What is the charge associated with replacing a REAL ID by mail?[NEWLINE]agent: You should include a money order or check for $17.50 made payable to \"Commissioner of Motor Vehicles\".[NEWLINE][BOUNDARY][NEWLINE]user: What is the address for replacing a REAL ID by mail?[NEWLINE]agent: If you would like to accomplish that by mail, you can send your request and check or money order to NYS Department of Motor Vehicles, 207 Genesee Street, Suite 6, Utica, NY 13501-2874.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment were acceptable for paying for the replacement of my REAL ID by mail?[NEWLINE]agent: If requesting by mail, you can include a check or money order.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment would be accepted if I went to the DMV?[NEWLINE]agent: If you went to the DMV, you could pay by check or money order or you could pay using an American Express card, Discover card, MasterCard, MasterCard debit card, VISA Card, or Visa debit card.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request to update to the REAL ID if I have just moved to a new address and need to replace my licenses anyway?"}
{"id": "superseg_train_1921", "dialogue": "user: How can i replace my license or permit?[NEWLINE]agent: Before you decide to have a replacement of your license or permit, you first need to satisfy the conditions for replacement. Did you just update your address? or did your license or permit were stolen, destroyed or lost?[NEWLINE]user: No. I am turning 21 soon.[NEWLINE]agent: If you are turning 21 soon, you can order within 40 days of your birthday date.[NEWLINE][BOUNDARY][NEWLINE]user: However, i am currently abroad. Can i mail my application?[NEWLINE]agent: Yes. You can mail it with a completed Application for Permit, driver license and payment of $ 17.50. Remember to send also pre - addressed priority mail return envelope to help ensure we send your license to the correct address.[NEWLINE][BOUNDARY][NEWLINE]user: So does that means, i will get my document through mail?[NEWLINE]agent: Yes. We will mail it to the current mailing address that we have. This is also to verify your change of address when needed.[NEWLINE]agent: However, if you are ordering your duplicate and it has been 2 weeks since but you still have not receive it, please contact us [10].[NEWLINE]user: Okay. I will take note to that.[NEWLINE]agent: You can contact us at [10].[NEWLINE][BOUNDARY][NEWLINE]user: If i just updated my address, you will send it to that current address right?"}
{"id": "superseg_train_1922", "dialogue": "user: I need the address for mailing[NEWLINE]agent: Do you need to update your own address?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to provide a temporary address?[NEWLINE]user: Yes[NEWLINE]agent: You can provide a temporary addresss when you order by mail or at a DMV office.[NEWLINE]user: OK yes I'l do that[NEWLINE][BOUNDARY][NEWLINE]user: Update to previous: No I can't.I need to send my license to an alternative addresss[NEWLINE]agent: If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my name on the license?[NEWLINE]agent: To do that you will need go to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I replace my license when overseas?"}
{"id": "superseg_train_1923", "dialogue": "user: What exactly does Self-Certification mean in relation to driving?[NEWLINE]user: Is there any way that I can change my self-certification driving type online?[NEWLINE]agent: Unfortunately, you must go to a DMV office to change your self-certification driving type[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way for me to know that the DMV received my self-certification/Medical Examiner's Certificate Information?[NEWLINE]user: What action do I follow if I am self-certified to driving types NI & NA?[NEWLINE]agent: To confirm that you are self-certified to driving types NI & NA, you should have a medical certification status of either \"Certified\" or \"Not Certified\"[NEWLINE][BOUNDARY][NEWLINE]user: I received my Medical Examiner's Certificate back in the mail from the DMV along with a rejection letter, why is this?[NEWLINE]agent: The rejection letter explains why this was returned to you[NEWLINE]agent: Does the rejection letter mention anything about missing or illegible or incorrect information?[NEWLINE]user: No, all information that I supplied was correct[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my CDL gets downgraded because of my \"not certified\" medical status?"}
{"id": "superseg_train_1924", "dialogue": "user: Hi, i'm need to know how i can do self- certify?[NEWLINE]agent: Sure. Are you a commercial driver or you are trying to self-certify to a non-excepted driving type NA or NI?[NEWLINE]user: No, i'm not any of those.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Please, can you tell me from the following, which are you trying to self-certify: Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate or Excepted Intrastate?[NEWLINE]user: I'm going to apply for the NI certify. Can you tell me what i need to know about it?[NEWLINE]agent: Well, if you are going for Non-Excepted Interstate, that would mean that you are in for commercial driving operations, being able to go across state lines. Also, you are required to meet the requirements from Federal Medical.[NEWLINE][BOUNDARY][NEWLINE]user: Right,right. Well, thanks. Um, and what about changing my driving type?. I mean, if i want to change my self-certification, i can do it via online?[NEWLINE]agent: Sorry, but no. For that kind of request, you'll have to go to an DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, ok, that's a boomer. Fine, one more question. A little ago i sent to you my medical examiner's certificate and yesterday i received it back in my mail with a rejection letter, why's that?"}
{"id": "superseg_train_1925", "dialogue": "user: Good morning, i'm in need of some info about self-certification.[NEWLINE]user: I sent a Medical Examiner's certificate a few weeks ago, and now i got it back by mail, Why it was rejected?[NEWLINE]agent: That information can be found on the content of the letter itself.[NEWLINE]user: Um, it says something about doctor not being listed on some registry?[NEWLINE]agent: Yes, that would be the National Registry of Certified Medical Examiners Search. If your doctor is not listed there, then you must get a new exam practiced by a doctor listed on that registry.[NEWLINE]user: Um, ok. It also says something about wrong information?. I was pretty sure to check that info.[NEWLINE]agent: Could be he made some mistake while making your exam. If that so, contact him/her so he can amend it.[NEWLINE][BOUNDARY][NEWLINE]user: I have a CDL license, which was issued before 1999. It is ok to keep it? Because i'm not part of any federal operation, by the way.[NEWLINE]agent: There's no problem with that. you can keep it alright. In fact,you are elegible for Excepted Intrastate. For that, you must check you license has the required restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: What about if it was downgraded because medical status?"}
{"id": "superseg_train_1926", "dialogue": "user: Yeah, hi, i'm looking for some info on self- certification.[NEWLINE]agent: Are you going to self-certify?[NEWLINE]user: Yes, i want to do that.[NEWLINE]agent: That's ok. You'll be complying with the new federal regulations that require from all commercial drivers to certify to DMV the type of drive they are performing.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. In that regard, my CDL was recently downgraded because that lack of certification in my medical situation, can i have it back as it was before?[NEWLINE]agent: Yes, you can. You'll need to visit a local DMV office in order to upgrade back.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Um, i was told i need to be signed up into DMV's page to check my certification status, is that correct?[NEWLINE]agent: Well, it certainly will make your process more easy for you. Being signed up, you'll just need to go to License Status section, so you can determine how is it going with youe self-certification driving type, medical certification status and medical certification expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, certainly sounds great. I'll sign up later. Other thing, i'm not so good with dates, is any way you can remind me when some of my documents is about to expire?[NEWLINE]agent: No problem. DMV take care about that, sending you reminders about your CDL and medical certifications status and related information, including expiration dates.[NEWLINE]user: Great. what i need to do or where to go for sign up for those reminders, please?"}
{"id": "superseg_train_1927", "dialogue": "user: Yes, good afternoon. I need some guidance in self-certification, please.[NEWLINE]agent: No problem. Are you aware why you have to self-certify?[NEWLINE]user: Yes, i think i know what is it about.[NEWLINE]agent: Just in case you don't have all the information, let me fill in for you. New federal regulations require from all commercial drivers to certify to DMV the type of driving they perform or expect to perform. From there the necessity of self certify.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, i know. I tried to do it already but i receive my medical examiner certificate back in my mail some days ago. That's why i wanted to ask here what happened.[NEWLINE]agent: You can find rejection's cause by reading the letter throughly.[NEWLINE]agent: Have you checked the certificate in case any information was incorrect, missing or illegible?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what advantage i get sign in up for MyDMV?[NEWLINE]agent: Sure. It can give you more control about your doings for check your certificate status, just checking under License Status.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, is there any way to receive reminders for this type of procedures?"}
{"id": "superseg_train_1928", "dialogue": "user: I need more info on self-certification[NEWLINE]agent: Do you need to self-certify?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the self-certification driving types?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what happens if your driving type changes?[NEWLINE]user: Yes[NEWLINE]agent: If your driving type changes you must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions[NEWLINE]user: What do I do next if my driving type changes?[NEWLINE]agent:  You must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions. A transaction fee will apply, if you are self - certifying to a non - excepted driving type NA or NI[NEWLINE][BOUNDARY][NEWLINE]user: When will I know if the DMV has received my self-certification?[NEWLINE]agent: DMV is entering commercial driver self - certification and medical certification data daily, however due to the volume of responses it could take a period of time for a driver record to be fully updated[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my CDL was downgraded because of your \" not certified \" medical status[NEWLINE]agent: You will need to visit a local DMV office to upgrade your license back to a CDL[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a medical examiners certificate?"}
{"id": "superseg_train_1929", "dialogue": "user: i'd like to learn more about self-certification[NEWLINE]agent: sure, what would you like to know?[NEWLINE]user: why do i have to self-certify?[NEWLINE][BOUNDARY][NEWLINE]agent: there are many different types of reasons you need to self certify. what would you like to know?[NEWLINE]user: I just want to know why i have to self certify. could you explain it a little bit more[NEWLINE][BOUNDARY][NEWLINE]agent: there are many different types of self-certification driving. would you like to know the types?[NEWLINE]user: yes please, what if my driving type changes?[NEWLINE]agent: if your driving type changes you must go to you local DMV to change it[NEWLINE]user: null[NEWLINE][BOUNDARY][NEWLINE]user: what driving type should i choose if i have a current CDL license with no restrictions but no medical examiner certificate? I don't use my CDL license to drive commercially but don't want to downgrade because it is a while before it expires.[NEWLINE]agent: you will need to go to the DMV to change it as it is a requirement for all CDL drivers to certify to the type of driving in which they operate.[NEWLINE][BOUNDARY][NEWLINE]user: what driving type should i certify to if i have a DOT Medical examiner's certificate?[NEWLINE]agent: you should certify to the type of driving in which you operate[NEWLINE]agent: perhaps you should consider having the NI driving type?"}
{"id": "superseg_train_1930", "dialogue": "user: I want more info on self-certification?[NEWLINE]agent: Do you want to self-certify?[NEWLINE]user: Yes[NEWLINE]agent: New federal regulations require all commercial drivers to certify to the Department of Motor Vehicles DMV the type of driving they perform or expect to perform. Drivers that self - certify to a non - excepted driving type NA or NI are also required to submit a copy of their USDOT Medical Examiner s Certificate[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide a Medical Examiner s Certificate if I work for the school system?[NEWLINE]agent: Do you operate in an excepted operation such as a school for a private service?[NEWLINE]user: Yes[NEWLINE]agent: You can choose EI instead of Medical Examiners Cerificate in that case[NEWLINE]user: Does it include field trips?[NEWLINE]agent: School operation is defined as \" school to home / home to school \" operation and includes interstate operation for school operation only. This does not include field trips. Only applicants employed by a municipality can drive for out - of - state field trips[NEWLINE][BOUNDARY][NEWLINE]user: What driving type should I certify to if I have a valid DOT medical examiners certifcate?[NEWLINE]agent: ou should certify to the type of driving in which you operate or expect to operate and your CDL will have the restrictions for that driving type[NEWLINE]agent: Are you capable of obtaining a Medical Examiner s Certificate?[NEWLINE]user: Yes[NEWLINE]agent: The NI driving type will allow for the broadest commercial operation capability with no license restrictions applied[NEWLINE][BOUNDARY][NEWLINE]user: Is anything else required?"}
{"id": "superseg_train_1931", "dialogue": "user: I would not want to commit a driver Violation Point System, so I would like to know what it is.[NEWLINE]agent: This system is for the state of New York to identify high-risk drivers. The DMV assigns points to these drivers each time they commit certain infractions.[NEWLINE]agent: Do you have 11 or more points in an 18-month period?[NEWLINE]user: No, I don't have that many points.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not sure how many points I have, how are those points calculated?[NEWLINE]agent: You must be convicted of the traffic violation before points are added to your driving record. Your point total is calculated based on the date of the violation, not the date of the conviction. The points for violations that all occurred within the last 18 months are added to calculate your point total.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any violations that I could commit that are not worthy of points?[NEWLINE]agent: Yes... bicycle violations, pedestrian violations and parking violations.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am in New York and receive more than 6 points in 18 months?[NEWLINE]agent: You must pay a Driver Responsibility Assessment fee.[NEWLINE][BOUNDARY][NEWLINE]user: A few months ago I was in another country and was convicted of a traffic violation, will I have problems here for that?"}
{"id": "superseg_train_1932", "dialogue": "user: Good morning. I heard about some driver points the other day, do you have any info about it?[NEWLINE]agent: Good morning. You are talking about the Driver Violation Point System. It's a system that allows the NYS DMV to identify high risk drivers and take pertinent actions against them. Works on an assigned points basis for certain traffic violations.[NEWLINE]agent: Do you know how many points do you have in your license?[NEWLINE]user: No, i don't know.[NEWLINE][BOUNDARY][NEWLINE]user: How i don't get points, by the way?[NEWLINE]agent: Well, you won't get any points in case of any of the following: any bicycle violation, any pedestrian violation or any parking violation.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, got it. Uh, and what happens if i'm out of NYS?[NEWLINE]agent: If the violation occurs outside NYS, your driving record won't be affected by the violation, because it's outside NYS jurisdiction. Only exception is, if the violation happens to be in Ontario or Quebec.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. May i know how my points are summed up, please?"}
{"id": "superseg_train_1933", "dialogue": "user: Hi, i got a ticket the other day and i was said i was going to get some points assigned to my license. What can you tell me about that?[NEWLINE]agent: No problem. Those points are representative for the Driver Violation Point System, a way for the DMV to identify high risk drivers and take pertinent actions against them.[NEWLINE]agent: Have you commited any traffic violations in the last 18 months period?[NEWLINE]user: No, i haven't been in any traffic violations in that time.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about a Point Reduction Program thing, is that a real thing?[NEWLINE]agent: Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's very nice of DMV. Say, what if i have a violation in my record and i didn't do it, but someone else did?[NEWLINE]agent: If you believe that is the case, you can make use of the hearing resource. but be aware that the hearing is not for probation of guilt or not.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Um, i'm dragging a out-of-state violation conviction, that does affect my driving record in any way?"}
{"id": "superseg_train_1934", "dialogue": "user: Hi, i was told something about a Driver Responsability fee, what's that?[NEWLINE]agent: The Driver Responsability Assessment fee is a special fee that you must pay if you receive 6 or more points on your NYS driving record in the last 18 months.[NEWLINE]user: Yeah, that's my case, i have 8 points in my license.[NEWLINE]agent: Then you definitely must pay the fee.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering, about a month ago i was convicted for a violation but it wasn't me, what can i do about it? Is there any resource i can use?[NEWLINE]agent: You can use the hearing resource for case revision. But if you're looking for a non-guilty outcome, i'm afraid DMV hearing isn't for that.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way i can put down my points account?[NEWLINE]agent: There is. You have the Point and Insurance Reduction Program course. It's a DMV-approved course that will help to prevent you from losing your license in the event you accrued 11 or more points in your record.[NEWLINE][BOUNDARY][NEWLINE]user: Isn't that great, huh?.  Now please, if happens i'm out of the state and i'm convicted for any traffic violation, that will affect my record in NYS?"}
{"id": "superseg_train_1935", "dialogue": "user: I have a query in relation to the Driver Violation Point System, what exactly is it and how does it operate?[NEWLINE]agent: The Driver Violation Point System is a way for the DMV to highlight high risk drivers and allocate points for certain traffic violations that may occur[NEWLINE]agent: Do you have any points from this Driver Violation Point System?[NEWLINE]user: Yes I do, what is the maximum number of points that I am allowed accrue?[NEWLINE]agent: If you receive 11 points in any 18-month period, you r driver license can be suspended. This is not the only was that your license can be suspended, consult the Suspensions and Revocations section of the website[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me some more about the Point and Insurance Reduction Program?[NEWLINE]agent: The Point and Insurance Reduction Program is DMV approved, which ultimately helps prevent you from losing your license, should you have accrued 11 points or more on your license[NEWLINE][BOUNDARY][NEWLINE]user: When are points not assigned in the NYS Driver Point System?[NEWLINE]agent: Instances where points are not assigned are associated with violations relating to bicycles, pedestrians or parking[NEWLINE][BOUNDARY][NEWLINE]user: How are the total number of points on my license calculated?"}
{"id": "superseg_train_1936", "dialogue": "user: Hello, I need some information about surrendering my IRP registration.[NEWLINE]user: Do you know how I can surrender my IRP reg at the customer service counter in Albany?[NEWLINE]agent: To surrender your IRP registration you have to complete and sign form Schedule A & C pdf[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and what if I want to renew my IRP later and didn't surrender my plates?[NEWLINE]agent: You can do that, but you'll be charged a registration fee for an entire year.[NEWLINE][BOUNDARY][NEWLINE]user: I ask you because my apportioned plates got lost. Is there a way to sort that out so I don't get charged that fee?[NEWLINE]agent: You can get a completed form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6.[NEWLINE][BOUNDARY][NEWLINE]user: Where could I surrender my items? I have another plate I'd like to surrender.[NEWLINE]agent: You should sent it to International Registration BureauPO Box 2850 ESPAlbany  NY 12220 - 0850s[NEWLINE][BOUNDARY][NEWLINE]user: That's really far from where I live, I can't afford going there. I want to send them by mail, can you give me some information about that?"}
{"id": "superseg_train_1937", "dialogue": "user: I would like to know how I can surrender IRP registration and plates.[NEWLINE]user: Specifically, what should I do to surrender IRP registration and plates?[NEWLINE]agent: You must complete and sign form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: One of my plates was stolen, what should I do?[NEWLINE]agent: You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.[NEWLINE]user: And what if one of my plates is lost?[NEWLINE]agent: It is the same procedure as with a stolen plate. You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.You must return the unused cab card, sticker and license plates distributed within 60 days after your original receipt or within 60 days after the effective date of registration renewal.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want to renew my registration, how can I surrender an IRP registration in this way?[NEWLINE]agent: send the apportioned plates and the cab card to the address you see below.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I send the surrendered items?[NEWLINE]agent: Send it to International Registration Bureau, PO Box 2850, Albany, NY 12220-0850.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a refund of the IRP registration fees I paid to the state of New York?"}
{"id": "superseg_train_1938", "dialogue": "user: Hello, i was told to use this for getting info IRP registration and plates?[NEWLINE]agent: Are you looking to surrender an IRP registration to avoid renewing the registration?[NEWLINE]user: Yes, i want to do that.[NEWLINE]agent: In that case, you must send your apportioned plates and the cab card to the address we give you.[NEWLINE][BOUNDARY][NEWLINE]user: And if i'm located in Albany?[NEWLINE]agent: Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?[NEWLINE]agent: Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.[NEWLINE]agent: None of your plates are lost or have been stolen, don't they?[NEWLINE]user: In fact, yes. Some pair of plates of mine are lost right now."}
{"id": "superseg_train_1939", "dialogue": "user: I want information about how to surrender a an IRP registration please.[NEWLINE]agent: The reason for surrender is because you do not want to renew your registration?[NEWLINE]user: No, that is not the reason.[NEWLINE]user: I just don't have time to do it right now, can I to renew at another time?[NEWLINE]agent: Yes but if you do not surrender your apportioned plates, you will be charged a registration fee for the entire year.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I sendthe surrendered items?[NEWLINE]agent: You must send it to International Registration Bureau, PO Box 2850, Albany, NY, 12220-0850.[NEWLINE][BOUNDARY][NEWLINE]user: How to get a refund from the New York state portion of the IRP registration fees I paid to other jurisdictions?[NEWLINE]agent: You may request that refound only if the other jurisdiction made an error and the error is on your invoice and/or you paid duplicate apportioned registration fees for the same vehicle.[NEWLINE]user: One of my apportioned plates was stolen, what should I do?"}
{"id": "superseg_train_1940", "dialogue": "user: Hello, I need to replace my title certificate. But I'm busy at work almost every day so I can't go to DMV, so I want to do that by mail, I already tried but I think I messed up. Could you help me with that?[NEWLINE]agent: Did you aready send any documents to DMV?[NEWLINE]user: Yes, I sent two documents but It seems that either, those were wrong documents, or I missed some documents when I sent them.[NEWLINE]agent: Ok, no problem. I'll tell you what documents you need to send; if you already sent one of the documents on the list, simply send the ones you didn't send. DMV save all of that, so when you submit the ones you missed DMV will start your process.1)  A completed Application for Duplicate Title PDF  MV-902s2) Proof of Identity: this can be a photocopy of your NY State driver license, driver permit, or non-driver ID. You can see the Title PDF ID-82 for more acceptable proofs. 3 A personal check or money order for $20, paytable to Commissioner of Motor Vehicles[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I want my son to apply for a title certificate, but I'm lost and I don't know how to apply for it. I did mine, ages ago so It's out of my memory.[NEWLINE]agent: You have to use the Application for Title Only PDF MV-82TON, and follow the instructions carefully.[NEWLINE]user: Would it be a problem if he moves later? He's already 18 and has plans on moving out.[NEWLINE]agent: He'll have to change his address.[NEWLINE][BOUNDARY][NEWLINE]user: What would he need to do update his address?Does he have to communicate with DMV or send them some items to their office?[NEWLINE]agent: He'll have to go to a DMV office and provide  a completed Application for Duplicate Title PDF MV-902s a proof of identity and $ 20.00 for the replacement fee. Pretty much the same for replacing a title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one more question. Regarding my replacement title, I reckon I have some time today to go to a DMV office, I think it'll be faster than doing it by mail. Would I be issued my replacement immediately?"}
{"id": "superseg_train_1941", "dialogue": "user: I want to know how I can replace my title certificate.[NEWLINE]user: What is the express mail?[NEWLINE]agent: It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I deliver the requirements?[NEWLINE]agent: You must bring to a DMV office a completed Application for Duplicate Title MV-902.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a title certificate?[NEWLINE]agent: Use the Application for Title Only MV-82TON and follow the instructions carefully.[NEWLINE]user: What should I do if I am about to move?[NEWLINE]agent: You need to learn how to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: What items should I send to the DMV office?"}
{"id": "superseg_train_1942", "dialogue": "user: Hey, i was looking for information to replace a title certificate using mail.[NEWLINE]agent: Are you sending any items to the DMV?[NEWLINE]user: Yes, i'll do it.[NEWLINE]agent: Perfect. Then make sure you send a completed form MV-902 also know as Application for Duplicate Title.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. And what about if i apply for a title certificate, instead?[NEWLINE]agent: For that scenario, You'll need to complete form MV-82TON or Application for Title Only. Make sure you read instructions carefully and follow them with accuracy.[NEWLINE]agent: Have you moved recently, by the way?[NEWLINE]user: Yeah, it has been couple moths already since i moved.[NEWLINE]agent: If that so, then you must learn how to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: I'll get into it, thanks. Now, when i apply for a replacement title, it'll be issued in the DMV office?[NEWLINE]user: The same day i apply for it, i mean?[NEWLINE]agent: Sorry, but that would be a no. For practical reasons, all certificates are printed in a secure facility foreign to the DMV and then mailed to you. That way is more fast and easy.[NEWLINE][BOUNDARY][NEWLINE]user: Um, sounds logical. In any case, what items i need to bring to DMV when i look for the replacement process?"}
{"id": "superseg_train_1943", "dialogue": "user: I would like to get a replacement title certificate, can I do this by mail?[NEWLINE]agent: Have you already received documentation regarding the replacement of your title certificate?[NEWLINE]user: I don't have any documentation at the moment[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive the replacement title certificate through the mail or do I need to be present in a DMV office?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to receive your replacement title certificate by way of standard mail?[NEWLINE]user: No, I don't want to receive it by way of standard mail, I would fear that it may get lost in the mail[NEWLINE][BOUNDARY][NEWLINE]agent: Would you then prefer to receive the title certificate by express mail?[NEWLINE]user: I would prefer not to, as I am afraid that it may get lost in the mail[NEWLINE][BOUNDARY][NEWLINE]user: If I apply for a replacement title certificate at the DMV office, can they issue the certificate to me there and then?"}
{"id": "superseg_train_1944", "dialogue": "user: Hi, I'm looking for information regarding replacement of a title certificate[NEWLINE]user: Can I replace a title certificate online?[NEWLINE][BOUNDARY][NEWLINE]user: Can I order the replacement certificate online?[NEWLINE]agent: To order a replacement title certificate online, you must be the owner of the vehicle, you must have a current UD address on file with the DMV and the vehicle in question must be registered and titled in New York State[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I apply for a replacement title certificate at a DMV office?[NEWLINE]agent: You won't receive your replacement title certificate at the DMV office, they are printed at an off-site facility and are mailed to the owner[NEWLINE][BOUNDARY][NEWLINE]user: Where is the replacement certificate sent if the registration for the vehicle is in my name?[NEWLINE]agent: The re[placement is mailed to the address that is held on file for you. If you wish to amend this address, please do this online before replacing your title certificate[NEWLINE][BOUNDARY][NEWLINE]user: I need further information about replacing a title certificate only"}
{"id": "superseg_train_1945", "dialogue": "user: Please, tell me about replacing a title certificate.[NEWLINE]agent: will you apply for a replacement title at a DMV office?[NEWLINE]user: yes, I need to apply for a replacement of a title certificate.[NEWLINE]agent: In that case, the DMV office won't hand you the new title while you are there. The DMV prints the title certificates in Albany and then mails them to the vehicle owner.[NEWLINE][BOUNDARY][NEWLINE]user: what items do I need to bring to the DMV office?[NEWLINE]agent: first, you need a completed Application for Duplicate Title form (PDF MV-902)[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the replacement title faster using the express mail?[NEWLINE]agent: Yes, we can send you the replacement title via express mail but you'll have to pay extra for it and you'll need to sign for the delivery.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't have a NY State Driver License Permit?[NEWLINE]agent: You still can provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: Can I cancel an online transaction after submitting it?[NEWLINE]agent: Yes, but you can only cancel an online transaction the same day it was ordered.[NEWLINE][BOUNDARY][NEWLINE]user: For the mailing of the new title, what if the registration for my vehicle is in my name.[NEWLINE]agent: In that case, you can add or change your address online and then replace your title.[NEWLINE][BOUNDARY][NEWLINE]user: what are the limitations of ordering online?"}
{"id": "superseg_train_1946", "dialogue": "user: Can I mail the paperwork?[NEWLINE]agent: Did you complete the form?[NEWLINE]user: I don't have the application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have the mailing address?[NEWLINE]user: No, can you give it to me?[NEWLINE][BOUNDARY][NEWLINE]agent: What is your location?[NEWLINE]user: I would like to receive it by standard mail.[NEWLINE][BOUNDARY][NEWLINE]agent: Express mail would be quicker, would you like to use it?[NEWLINE]user: No, I'm not in a hurry.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive the title?[NEWLINE]agent: You will apply at the DMV, and it will be mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for just the title?"}
{"id": "superseg_train_1947", "dialogue": "user: How to replace a title certificate?[NEWLINE]agent: There are few ways to do this but if you choose to do this by mail, you need to send the completed Application for Duplicate Title PDF [ 4 ] MV-902, proof of identity and a personal check or money order of $ 20.00 payable to Commissioner of Motor Vehicles.[NEWLINE]user: Where should I mail all those documents?[NEWLINE]agent: All of those documents including the Application for Duplicate Title PDF [ 4 ] MV-902 should be mail to Title Bureau NYS DMV PO Box 2750 Albany, NY 12220 - 0750.[NEWLINE][BOUNDARY][NEWLINE]user: If i choose to apply for a replacement title at a DMV office, will i get the new ones directly there?[NEWLINE]agent: You will not. The certificates will only be printed at Albany in a secure facility and mailed to the owner afterwards. Therefore, doing the application online saves your time and it is the easiest way to do it.[NEWLINE][BOUNDARY][NEWLINE]user: If i do it by mail, what document is suitable as my proof of identity?[NEWLINE]agent: The document could be a photocopy of your NY State Driver License, Learner Permit or you can refer to Proofs of Identify for Registration and Title PDF [ 5 ] ID-82 for other acceptable proof that is Non - Driver ID.[NEWLINE][BOUNDARY][NEWLINE]user: Can i order online if my title certificate was processed last week?[NEWLINE]agent: No. If it has been processed within the last 15 days, you could not proceed your order online.[NEWLINE][BOUNDARY][NEWLINE]user: What if i do not have any Driver ID proof of identity?[NEWLINE]agent: You can still proceed using other kinds of proof which is Non - Driver ID proof.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible change the address on my title record online?"}
{"id": "superseg_train_1948", "dialogue": "user: How do I replace a title?[NEWLINE]agent: You can apply at a DMV office.[NEWLINE]user: Will I get a new one while there.[NEWLINE]agent: No, we mail them to you.[NEWLINE][BOUNDARY][NEWLINE]user: Where will you mail them to.[NEWLINE]agent: To the address on file. You can replace them online.[NEWLINE][BOUNDARY][NEWLINE]user: So i can do it at the DMV also?[NEWLINE]agent: Yes but the fastest way to do it is online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a title only?[NEWLINE]agent: Use the PDF file and follow instructions carefully.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have them forwarded to a new address?[NEWLINE]agent: There is no guarantee the DMV will forward them. Please contact them with updated info.[NEWLINE][BOUNDARY][NEWLINE]user: Where are certificates printed?[NEWLINE]agent: In a secure facility in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change the address online?"}
{"id": "superseg_train_1949", "dialogue": "user: Hi, good afternoon. Need some info about the escort driver certification.[NEWLINE]agent: Sure. Are you currently an escort driver?[NEWLINE]user: Wel, no. Currently, i'm not, but i'm interested.[NEWLINE][BOUNDARY][NEWLINE]user: What should i meet for that?[NEWLINE]user: What do i need to go through to be certified as such driver?[NEWLINE]agent: You need to be 21 years old or be older, in first place. Second, need to have a valid NYS driver license, or at least to have a valid license in the state or jurisdiction in which you are a resident. Last, but not least, you must pass the Escort Driver's Certification Test.[NEWLINE][BOUNDARY][NEWLINE]user: Um, i see. I'll give a look into that. Now, lets say i have an escort driver license already, but it was issued in other state, It could be recognized in NYS, by any chance?[NEWLINE]agent: Are you going to operate a escort vehicle in NYS?[NEWLINE]user: No, i'm not planning to do that. I was just curious. Don't mind me.[NEWLINE][BOUNDARY][NEWLINE]user: But then again, what about if i already have a license issued by another state? Is there anything i need to do about it?. It's a Bus driver license, by the way.[NEWLINE]agent: If effectively you have a another state issued license of that type, you must notify it to DMV's Bus Driver Unit, in order to change your information, sending your DMV ID, Number Client, ID Number located on your escort certificate, your former address and your new address.[NEWLINE][BOUNDARY][NEWLINE]user: Ok,  ok, thank you. For last, what kind of penalty i get if i make a violation?"}
{"id": "superseg_train_1950", "dialogue": "user: Yeah, i'm looking to know more about escort driver certification.[NEWLINE]agent: Are you looking for requirements for that certification?[NEWLINE]user: Yes, that's correct. I want to know when i need one?[NEWLINE]agent: No problem. That certification is mandatory if you escort dimensional loads through highways in NYS  or if you act as a flag person for that type of load.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. And, what kind of penalties do i have with one of those certifications?[NEWLINE]agent: Could be ranging from fines up to a variety of penalties. that would depend on your's violation nature.[NEWLINE][BOUNDARY][NEWLINE]user: Of course. You know, i would like to operate legally as an escort driver in NYS, what can i do in order to do that?[NEWLINE]agent: If you want to get your legal status, first of all you must possess a valid NYS Certified Vehicle Escort Certificate or also known as form MV-64. That document should always accompany you whenever you are driving escort vehicle in NYS.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, taking notes about it. another question. How do i know if a DMV office is offering this certification test?"}
{"id": "superseg_train_1951", "dialogue": "user: Please, i wanted to know something related to some escort driver certification.[NEWLINE]user: I'm looking to replace my current certificate, so what should i know in that regard?[NEWLINE]user: Oh, and i forgot to tell that i want to replace it because i lost it.[NEWLINE]agent: In your particular case, you can get a replacement by writing to DMV. Basic information such as name, address, DMV ID Number and Client ID Number, if available, must accompany the writing. Besides, you must send $5 in the form of a check or money order payable to the Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: I see. A little process, huh?. Ok, i'll check that out. Now, what happens if i have a license, but such license was issued by another state?[NEWLINE]agent: If you have a license under that condition, you must notify the DMV's Bus Driver Unit by writing in a 10 days period in order to change your address shown in your license. You must include your name, DMV ID Number, Client and  ID Number, aside your old address and the new.[NEWLINE][BOUNDARY][NEWLINE]user:  How can i get certified to be an escort driver?[NEWLINE]agent: It's pretty simple. Go to any DMV office which offers the escort driver certification test, and once there, complete the form MV-65 for Vehicle Driver Application.[NEWLINE]user: Ok, thanks. Similar to before, could you tell me what should i do if i possess a escort driver license issued in another state?"}
{"id": "superseg_train_1952", "dialogue": "user: Can you tell me what is involved with getting an Escort driver Certification?[NEWLINE]agent: Do you have a need for an escort driver certification?[NEWLINE]user: Not at the moment, no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to find out what the qualifications are for providing escort driver services?[NEWLINE]user: Yes, that's exactly what I'm looking for[NEWLINE]agent: Do you want to qualify as a certified escort driver?[NEWLINE]user: Yes please[NEWLINE]agent: In order to qualify as an escort driver, you must be 21 years or over, have a valid state drivers license and you must pass the Escort Driver's Certification Test[NEWLINE][BOUNDARY][NEWLINE]user: Can I complete the Escort driver Certification test at any office if they provide this service?"}
{"id": "superseg_train_1953", "dialogue": "user: I would like to know more about escort driver certification.[NEWLINE]agent: There is two situation for this. The first is mandatory and the second is not mandatory. Which one you would like to know?[NEWLINE]user: I would like to know the madatory part.[NEWLINE]agent: It is mandatory to have an escort driver certification when you are using the highways of New York State to escort over-dimensional loads and when you become a flag person for over dimensional loads.[NEWLINE][BOUNDARY][NEWLINE]user: How do i qualify to provide escort services?[NEWLINE]agent: To qualify, you need to be 21 years old or older, have a valid driver license and pass the Escort Driver's Certification Test.[NEWLINE]user: Was that all the requirements to qualify as a certified escort driver?[NEWLINE][BOUNDARY][NEWLINE]user: What kind of violation would result in the cancellation of my certificate?[NEWLINE]agent: Yes, that is all. You certification can be canceled when you violate safe escort procedures, provide fraudulent information during certification application, subject to fines and penalties, become unable to drive and other things depend on the nature of violation.[NEWLINE]user: Will my certificate still be valid when my driving privilege is revoked or suspended?[NEWLINE]agent: No. It will not be valid when that happens.[NEWLINE][BOUNDARY][NEWLINE]user: If i am 21 years old this year but my birthday is yet to come, can i qualify as a certified escort driver?[NEWLINE]agent: No. You need to be 21 years old and fulfill the other 2 requirements to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Thanks for the explanations."}
{"id": "superseg_train_1954", "dialogue": "user: Can I get an escort driver certification at the DMV?[NEWLINE]agent: Yes, you can apply for escort driver certification at a DMV office.[NEWLINE]agent: Do you know how to tell if an office offers the certification test?[NEWLINE]user: I don't.[NEWLINE][BOUNDARY][NEWLINE]user: What could happen if I get a violation of my escort vehicle certification?[NEWLINE]agent: You could be subject to fines and penalties depending on the nature of the violation.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive an escort vehicle in NY state with an escort vehicle driver certification from another state?[NEWLINE]agent: No, you can't. You need a valid NY State Certified Vehicle Escort Card MV-64 to drive an escort vehicle in NY State[NEWLINE][BOUNDARY][NEWLINE]user: And what are the fees for the vehicle escort test?[NEWLINE]agent: the fee for taking the test is 40$, and there are no additional fees for the initial certification.[NEWLINE][BOUNDARY][NEWLINE]user: When is it mandatory to have an escort driver certification?"}
{"id": "superseg_train_1955", "dialogue": "user: is an escort driver certification mandatory?[NEWLINE]agent: when do i need to have escort driver certification. does this apply to you?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: what are the qualifications for providing escort services. does this apply to you?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: how do i get certified as an escort vehicle driver. does this apply to you?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: what are the fees. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: great, what is your question?[NEWLINE][BOUNDARY][NEWLINE]user: does NY state recognize escort vehicle driver certifications issued in other states?[NEWLINE]agent: you must have a valid ny state certified vehicle escort card mv-64[NEWLINE][BOUNDARY][NEWLINE]user: do i do it at the dmv?"}
{"id": "superseg_train_1956", "dialogue": "user: I need help with an escort driver cert[NEWLINE]agent: Are you based in NY state or another state of the USA?[NEWLINE]agent: Does your local office offer the certification test?[NEWLINE]user: Yes[NEWLINE]agent: OK, it will be indicated in \" Office Hours \" area for the office[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive the renewal notice?[NEWLINE]agent: You will receive a renewal notice in the mail[NEWLINE][BOUNDARY][NEWLINE]user: Where will the certification test be shown?[NEWLINE]agent: It will be indicated in \" Office Hours \" area for the office[NEWLINE][BOUNDARY][NEWLINE]user: What ID do I need to carry?[NEWLINE]agent: You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet, and/or length of 80 feet or greater, and/or a height of 14 feet or greater[NEWLINE][BOUNDARY][NEWLINE]user: Are Escort driver certifications mandatory?"}
{"id": "superseg_train_1957", "dialogue": "user: Hello, I have some questions about vehicle recovering.[NEWLINE]agent: Has your vehicle been recently recovered?[NEWLINE]user: Yes. I was notified about it some days ago.[NEWLINE]agent: If that's so. You have to be sure to verify the police has canceled the stolen vehicle alarm in order for the recovery being listed on your title record. Make sure you don't use the vehicle or do any vehicle-related activities until you are sure the alarm has been called off.[NEWLINE]user: Sure will do. They told me that was recovered with its plates, do i need to do something, besides calling the alarm off?[NEWLINE]agent: That's good news. In that case, you need to bring your plates and a copy of the form MV-78B properly filled to a DMV office in order to surrender them and apply for new plates, along with re-instating your registration.[NEWLINE]user: Got it. I'll put on that form asap. What if my vehicle was recovered with some damage, there's anything you can do about it?[NEWLINE]agent: If that so, you must put in hold the procedure that was told before. First, you must contact your insurance company and let them advise you in any matter they could consider to be of importance. Then you can go through the mentioned procedure.[NEWLINE]user: Ok, better check on the one before hand. Um, one more question, please. A friend's car was also recovered few weeks ago, but its plates went missing. What he needs to do in that case?"}
{"id": "superseg_train_1958", "dialogue": "user: Hello, i want know something about stolen vehicles.[NEWLINE]agent: No problem. Have your vehicle been stolen?[NEWLINE]user: Yeah, it was stolen about a week ago.[NEWLINE]agent: Sorry about that. In first, and in case you hasn't done it yet, you must report the stolen vehicle to the police and your insurance company asap. With your report, the police will enter your car's information on the national and state auto theft records. Besides, a theft status will be added on your vehicle title record, for preventing any sale or title application.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i'm kinda doing something related. By the way, my insurance company has requested me to transfer a insurance transfer only title. Is it okay to do that?[NEWLINE]agent: There shouldn't be any problem with that, unless your vehicle is in fact recovered before you do that transfer. In that occurs, you should continue, but make sure the police cancel the stolen vehicle alarm first. Then, send your title to the Title Bureau with a letter explaining your car has been recovered. You'll get a regular title then.[NEWLINE]user: And what about the vehicle isn't recovered?[NEWLINE]agent: In that case scenario, you won't have any more choice that transfer ownership of your car to your insurance company using your title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: um, i hope i can recover it then. Ok, other question, lets say i recovered the vehicle, but it was damaged or even worse, it got totaled. What is left to me to do then?"}
{"id": "superseg_train_1959", "dialogue": "user: Good afternoon, i'm in need of information about stolen vehicles, please.[NEWLINE]agent: No problem. Have your vehicle been stolen?[NEWLINE]user: Yeah, unfortanely it was two days ago.[NEWLINE]agent: Then you must act quickly. Report the robbery both to police and insurance company. This will allow that police can place a alarm over your vehicle in their auto theft records. That also will prevent someone could attempt to sell the vehicle or applying for a title.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, thanks. I'll put into in asap.What about my car's plates, that is included in that report too?[NEWLINE]agent: No. That's something completely different. For plates, you must go to police and ask them to complete a form MV-78B for Report of Lost or Stolen Motor Vehicle Items. That form is just available in police agencies.[NEWLINE]agent: It's all clear for you, or you still needs more information about it?[NEWLINE]user: No, thanks, i think i understood all the info.[NEWLINE][BOUNDARY][NEWLINE]user: I've been told that i must do some insurance transfer only title. I must do that even after my vehicle is recovered?"}
{"id": "superseg_train_1960", "dialogue": "user: Hey, how you doing?. Please i need help with some information about stolen vehicles.[NEWLINE]user: the plates on my car was stolen lat week, can i put report on them?[NEWLINE]agent: Yes, you can and you should. Go to a police agency and ask them to complete the MV-78B form for Report of Lost or Stolen Motor Vehicle Items, for your stolen plates. That form is a police exclusive.[NEWLINE]agent: Do you require more information on that matter?[NEWLINE]user: Yes, i would like to receive more information about it, please.[NEWLINE]agent: No problem. To get more information on that subject, you can see the Report or Replace Lost or Stolen Plates section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. i'll do that later. Another question, if my plates would been missing instead of robbed, what i would have to do then?[NEWLINE]agent: If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: That would have been easier. Oh, well. Look i need to know, there's this friend of mine whose car was stolen and he hadn't been issued his title, what he can do in that case?[NEWLINE]agent: Do i understand that your car was stolen before you applied for a registration and title?[NEWLINE]user: No, not me, him. My friend's car was stolen before he could apply for registration and title.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, it doesn't matter, better continue with my doubts. In my case, if my car were stolen and not only the plates, I would need a title replacement?[NEWLINE]user: I mean, like the title was lost because it was inside the car?"}
{"id": "superseg_train_1961", "dialogue": "user: I am looking for information regarding recovered vehicles[NEWLINE]agent: Has your vehicle been recently recovered?[NEWLINE]user: Yes it has[NEWLINE]agent: You must ensure that the police cancel your stolen vehicle alarm, this will ensure that the recovery is listed on your record. Until this alarm has been cancelled, do not use the vehicle or apply for any plates/registration for the vehicle[NEWLINE]user: What happens after I have filed form MV-78B and the plates were recovered with my vehicle?[NEWLINE]agent: You must bring the plates and your copy of the MV-78B to the DMV office to surrender them. You must then apply for new plates to get your registration re-instated[NEWLINE]user: What if my plates are missing?[NEWLINE]agent: With missing plates, you must bring your copy of the MV-78B form to the DMV office and then apply for new plates and a re-instatement of your registrtion[NEWLINE]user: What is the situation if my vehicle and plates have been recovered before I file the MV-78B form and the stolen vehicle alarm has already been cancelled?"}
{"id": "superseg_train_1962", "dialogue": "user: My vehicle was stolen. What should i do?[NEWLINE]agent: You should first lodge a report to the police and your insurance company.[NEWLINE]user: What should i do after that?[NEWLINE]agent: After you lodge the report, you should wait for the police to take action. The report will also prevent your vehicle from being sold.[NEWLINE][BOUNDARY][NEWLINE]user: Does stolen plates follow the same procedure?[NEWLINE]agent: Stolen plates have a different form and it is only available at police agencies and not at DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. So after i lodge the report, i should just wait for any news from the police?[NEWLINE]agent: Yes. The police will input your vehicle information into national and state auto theft computer records. Other than tracking the vehicle, this will also prevent someone from selling or applying for a title using your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: But my vehicle was stolen before i was able to apply for registration. What should i do?[NEWLINE]agent: Quickly apply for a title in your name with proof of ownership to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: If i am able to recover my vehicle, could i directly apply for plates?[NEWLINE]agent: No. The first thing you need to do is inform the police so that the stolen vehicle alarm would be cancelled. After you confirmed that it has already cancelled, you can then proceed to apply for plates or registration.[NEWLINE][BOUNDARY][NEWLINE]user: Would i need a duplicate title?[NEWLINE]agent: A duplicate title will be issued for stolen vehicle to mark the stolen vehicle. Remember to send your title to the Title Bureau along with a letter to explain that the vehicle have been recovered. After that, the DMV will issue a regular vehicle title.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else that i need to do after i recover the vehicle?"}
{"id": "superseg_train_1963", "dialogue": "user: Hello, I need to know what to do in case my vehicle is stolen.[NEWLINE]agent: Was your vehicle stolen?[NEWLINE]user: Yes, what should I do?[NEWLINE]agent: you have to report it to the police inmediately. The police will input the records of your vehicle in the national and state auto theft computer records to prevent the selling of the vehicle and that someone applies for a title.[NEWLINE][BOUNDARY][NEWLINE]user: And what to do if my vehicle suffers any damage?[NEWLINE]agent: You would have to contact your insurance company and not apply for plates or registrations until the insurance company solves the matter.[NEWLINE]user: and what should I do after recovering my plate and filled the MV-78B form?[NEWLINE]agent: for that matter, you can bring the plate to a DMV office and apply for new plates and re-instate your registration.[NEWLINE]user: Now please, tell me about what to do after the vehicle is recovered.[NEWLINE]agent: In case the vehicle is recovered, the first thing you should do is to make sure the police cancel the alarm of stolen vehicle so the recovery can be listed on your title record. You should not use your vehicle until the police cancel the alarm.[NEWLINE][BOUNDARY][NEWLINE]user: Right, now what if my plates are stolen?[NEWLINE]agent: For stolen plates you can ask the police to complete a \"Report of Lost or Stolen Motor Vehicle Items\" form MV-78B for the stolen plates. This is a different form from the stolen vehicle report and you can get it only from police agencies, not from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing. What if the vehicle is not recovered?"}
{"id": "superseg_train_1964", "dialogue": "user: If my vehicle is recovered and is damaged, what should I do?[NEWLINE]agent: If there is any damage, you will need to contact your insurance company.[NEWLINE]user: What if my plates are still missing?[NEWLINE]agent: Bring a copy of form MV-78B to the DMV office to apply for new ones.[NEWLINE]user: Will the recovery be listed on my title record?[NEWLINE]agent: When the stolen vehicle alarm is cancelled, it will show recovered on your title.[NEWLINE]user: What happens if my car is totaled?[NEWLINE]agent: Contact your insurance company to resolve the matter.[NEWLINE]user: Can I get new plates?[NEWLINE]agent: Yes, bring a copy of MV-78B to apply for new plates.[NEWLINE]user: Can I go ahead and get new plates before the insurance company finishes investigating?[NEWLINE]agent: No, resolve the issue with the insurance company first, the apply for new plates.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my car is stolen?"}
{"id": "superseg_train_1965", "dialogue": "user: I would like to know what the hearing process is like, please[NEWLINE]agent: You have the right to hire a lawyer and take him to the hearing. The DMV is the petitioner in this case and the plaintiff can witness the case.[NEWLINE]user: What can the ALJ do at the hearing?[NEWLINE]agent: The ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.[NEWLINE]user: Can I appeal?[NEWLINE]agent: Yes, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: What happens if I am revoked?[NEWLINE]agent: If you are revoked, you must surrender all supplies and cease to operate.[NEWLINE]user: And what if the ALJ only imposes civil penalties?"}
{"id": "superseg_train_1966", "dialogue": "user: Hi, i was told i was in for a investigation process, could you give me some info about it?[NEWLINE]agent: For complaints received about you, an investigation is due to be set. That  so, the AFI will file a formal investigation. After is done, you could end with a no action notification or a warning letter Notice of Investigation placed in your file.[NEWLINE]agent: Is the investigation been initiated by Vehicle Safety?[NEWLINE]user: No, is not.[NEWLINE]user: I was told i could accept the charges so no hearing would be held, but what if i reject the offer instead?[NEWLINE]agent: If you take that action, then inevitably a hearing will take place.[NEWLINE]user: So, the best action course would be to accept those charges, isn't? That would help me?[NEWLINE]agent: Yes, it would. In that way, no hearing would be held or even required.[NEWLINE][BOUNDARY][NEWLINE]user: I guess that would do for the better. What will happen after i receive my penalty?"}
{"id": "superseg_train_1967", "dialogue": "user: What is involved in a hearing process in relation to complaints and charges for repair and body shops?[NEWLINE]agent: You are entitled to bring your own attorney to the hearing. The petitioner at this hearing is the DMV and the complainant may be a witness for the case[NEWLINE]agent: Are you going through a hearing at the moment regarding complaints and charges for repair and body shops?[NEWLINE]user: No. not at the moment[NEWLINE]agent: NULL[NEWLINE]user: I'm not relying on any ALJ decision as I'm not going through any hearing at the moment[NEWLINE]user: If, after a hearing, I pay my fine and/or penalty or serve out my period of suspension, how soon will I be able to resume normal practice?[NEWLINE]agent: After complete compliance of the outcome of any hearing, you will be able to resume normal prectice[NEWLINE]user: What happens if I appeal a decision that is made at a hearing?"}
{"id": "superseg_train_1968", "dialogue": "user: What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?[NEWLINE]agent: You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness[NEWLINE]user: What happens as a result of one of these hearings?[NEWLINE]agent: The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued[NEWLINE]user: What is I want to appeal a decision made at a hearing?[NEWLINE]agent: In order to appeal the decision made at a hearing, you have 60 days from the date of decision to file an Appeal From DMV Hearing Determination, and this must be filed along with the appropriate fee[NEWLINE]user: What if the ALJ at the hearing imposes civil penalties?[NEWLINE]agent: If this is the case, you will receive a letter shortly after the hearing. To prevent the loss of your operating privileges, you will be required to pay all fines and penalties imposed[NEWLINE]user: What happens if I decide to pay my fine and any penalties imposed or serve out any period of suspension?"}
{"id": "superseg_train_1969", "dialogue": "user: What is the investigation process included when dealing with complaints and charges for repair and body shops?[NEWLINE]agent: During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ[NEWLINE]user: What happens if, during the investigation process, my offer is rejected?[NEWLINE]agent: If your offer is rejected, a hearing must be held[NEWLINE]user: What happens if, during the investigation process, the waiver is accepted?[NEWLINE]agent: In this instance, no hearing will be required[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want to appeal a decision made at a hearing process?[NEWLINE]agent: To appeal, you must file an appeal within 60 days of the ALJ's decision with the use of an Appeal From DMV Hearing Determination form. You must include the appropriate fees with this form also[NEWLINE][BOUNDARY][NEWLINE]user: What are the circumstances involved if a hearing process is initiated by Vehicle Safety?[NEWLINE]agent: When initiate by Vehicle Safety, you can be offered a \"hearing waiver\" during which you will be given an opportunity to admit the charges and to either pay a monetary penalty and/or accept a suspension[NEWLINE][BOUNDARY][NEWLINE]user: What if the ALJ only imposes civil penalties during a hearing process?[NEWLINE]agent: In this instance, you will receive a letter shortly after the hearing which will outline that in order to prevent the loss of your operating privilege, you must pay all fines and penalties that have been imposed[NEWLINE]user: If I comply fully and pay my fine or serve out the period of suspension handed down, what happens then?"}
{"id": "superseg_train_1970", "dialogue": "user: What are hearing process for complaints and charges for repair and body shops?[NEWLINE]agent: In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.[NEWLINE]agent: The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.[NEWLINE]user: Does the result of the hearing always ended with any action?[NEWLINE]agent: No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.[NEWLINE]user: So i may loss my operating privileges if i ignore the civil penalties imposed on me?[NEWLINE][BOUNDARY][NEWLINE]user: Could the fines or penalties be reduced?[NEWLINE]agent: Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.[NEWLINE][BOUNDARY][NEWLINE]user: What happen if I am revoked?[NEWLINE]agent: If you are revoked, you will need to cease to operate and surrender all supplies.[NEWLINE]user: Can I appeal?"}
{"id": "superseg_train_1971", "dialogue": "user: i was wondering if i could get some more information about the hearing process?[NEWLINE]agent: sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `[NEWLINE]agent: would you like me to explain more about the hearing process?[NEWLINE]user: yes please, what happens at the end of the hearing?[NEWLINE]agent: at the end of the hearing there may differences in terms of results. wou;d you like to hear more?[NEWLINE]user: yes please, what do you mean by differences in terms of results?[NEWLINE]agent: some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing[NEWLINE]user: What happens to my business?[NEWLINE]agent: if you pay the fine you will be allowed to return to work and business will be running after compliance.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is no action at the hearing?[NEWLINE]agent:  you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: what happens if there is action at the hearing?"}
{"id": "superseg_train_1972", "dialogue": "user: How do I go about looking for complaints against my business or shop?[NEWLINE]agent: If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint[NEWLINE]user: ok yes this applies to me, thank you for the information[NEWLINE]agent: Have you had a complaint filed against you?[NEWLINE]user: Not that I am aware of[NEWLINE][BOUNDARY][NEWLINE]user: What if it is not resolved?[NEWLINE]agent: The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit[NEWLINE][BOUNDARY][NEWLINE]user: Will I be charged any penalties if not found guilty?[NEWLINE]agent: You must pay all fines to avoid possible loss of operating privilage[NEWLINE]user: Is there a way to appeal the decision?[NEWLINE]agent: to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: Will I lose my business license?"}
{"id": "superseg_train_1973", "dialogue": "user: How do I report a body shop?[NEWLINE]agent: Was there a claim filed against you?[NEWLINE]user: yes there was.[NEWLINE]agent: There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE]user: Will I be able to talk to a person?[NEWLINE]agent: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE][BOUNDARY][NEWLINE]user: how long is the hearig process?[NEWLINE]agent: you will be back in business after complete compliance.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a formal investifation[NEWLINE]agent:  The AFI will conduct a formal investigation[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have before I appeal it?[NEWLINE]agent: you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: can I request a hearing?[NEWLINE]agent: you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE]user: How will i know i get a hearing?"}
{"id": "superseg_train_1974", "dialogue": "user: Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?[NEWLINE]agent: There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable.[NEWLINE]agent: Can you tell me if you also have requested copies for that information, in case being available?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?[NEWLINE]agent: Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays.[NEWLINE]user: I submitted a phone number with my request. Can i expect to be contacted in that way?[NEWLINE]agent: Yes. The FOIL office surely will use that phone number to contact and notify you when your records are ready for you to be inspected. If you didn't submit a phone, then you'll be notified by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, then i'll have it with me all times. Eh, some time ago i submitted a request but it was eventually denied. Can i file an appeal for that denied request?[NEWLINE]user: It was a partial denial, by the way."}
{"id": "superseg_train_1975", "dialogue": "user: I'm looking for some FOIL info about how to file a request, please.[NEWLINE]user: It is necessary that i use FOIL to search for DMV records?[NEWLINE]agent: Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records.[NEWLINE]user: I see. Is there any difference using one instead the other?[NEWLINE]agent: Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request.[NEWLINE][BOUNDARY][NEWLINE]user: So, you encourage me to always go for this MV-15 first?[NEWLINE]agent: Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?[NEWLINE]agent: Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable.[NEWLINE]agent: Are you going to request any copy of the documents?[NEWLINE]user: No, i don't have any plans to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any condition about the document having personal information?"}
{"id": "superseg_train_1976", "dialogue": "user: Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?[NEWLINE]agent: It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day  they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office.[NEWLINE]agent: Did you provided a phone number along your request?[NEWLINE]user: No, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: My FOIL request has been rejected, can i file a appeal?[NEWLINE]agent: That rejection has been for a whole or only for a part of your request?[NEWLINE]user: It was for a part on the information requested, yes.[NEWLINE]agent: You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request.[NEWLINE][BOUNDARY][NEWLINE]user: Thank for the answer. Last question, please. what can i expect to happens when my requested records are ready to inspection?"}
{"id": "superseg_train_1977", "dialogue": "user: Is there anywhere that I can view copies of DMV records and if so, when can I do this?[NEWLINE]agent: After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested[NEWLINE]user: Can I be contacted by phone if I provided a number with my request?[NEWLINE]agent: When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail[NEWLINE][BOUNDARY][NEWLINE]user: In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?[NEWLINE]agent: Yes, if the DMV has denied your request completely or partially[NEWLINE]user: How do I appeal it?[NEWLINE]agent: You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial[NEWLINE][BOUNDARY][NEWLINE]user: What do I do when I am informed that the records I requested are ready for viewing?"}
{"id": "superseg_train_1978", "dialogue": "user: Hello, I need some help registering my moped. Could you help me out?[NEWLINE]user: I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?[NEWLINE]agent: Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you.[NEWLINE][BOUNDARY][NEWLINE]user: Okey, thanks. Just to be sure I own a moped and not a normal motorcycle, what is exactly what DMV consider a moped?[NEWLINE]agent: New York law (not DMV specifically), defines a moped/motor scooter as \"limited use vehicles with two or three wheels\". But generally speaking a moped is a small motorcycle with bicycle pedals.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?[NEWLINE]agent: You must provide other kinds of proof, don't limit yourself just to the documents listed.[NEWLINE]user: My county is not listed in the online reservation.[NEWLINE]agent: See our office locations and hours here www.dmv.com/locations/counties[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?"}
{"id": "superseg_train_1979", "dialogue": "user: Good morning, i'm just looking to know how i do to register a moped, please.[NEWLINE]agent: Ok,That would refer to a limited use motorcycle, did you know that?[NEWLINE]user: No, i think i didn't know that fully.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the special requirements to operate a moped in NY?[NEWLINE]user: No, i'm not. That's why i'm looking for info in general.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, please. What i need to bring to DMV for register a moped?[NEWLINE]agent: Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document.[NEWLINE][BOUNDARY][NEWLINE]user: Could you at least give me a summary of what i need to bring with me?[NEWLINE]agent: Sure. Most important item would be a completed form MV-82 Registration /title Application.[NEWLINE]agent: Would you like to get a faster service, in any case?[NEWLINE]user: Yes, i would love that, it is possible?"}
{"id": "superseg_train_1980", "dialogue": "user: I would like to register a moped and I have a few questions.[NEWLINE]agent: Just to make sure, you are certain your motorcycle is classified as a moped, correct?[NEWLINE]user: Not quite, what is the legal definition of a moped?[NEWLINE]agent: New York law defines a \"moped\" or a\"motor scooter\" as a limited use vehicle with two or three wheels[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the county I'm in doesn't have online reservation?[NEWLINE]agent: You would need to make a reservation through one of our office locations, you can check the locations and hours.[NEWLINE]user: What If I don't have one of these required documents?[NEWLINE]agent: You must provide other kinds of proof of both identity and age.[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay attention to any special requirements to operate a moped?"}
{"id": "superseg_train_1981", "dialogue": "user: I would like to register a moped, what is the procedure?[NEWLINE]agent: Will you be using a moped as a permanent vehicle?[NEWLINE]user: No, this isn't the case for me at the moment[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to satisfy certain requirements to use a moped in New York?[NEWLINE]agent: In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me a summary of what I need to bring to the DMV to register a moped?[NEWLINE]agent: Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82[NEWLINE]agent: Is there any way for me to speed up the service of registering a moped?[NEWLINE]user: Yes there is[NEWLINE]agent: To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany[NEWLINE]user: What if I don't have one of the required identification documents?"}
{"id": "superseg_train_1982", "dialogue": "user: Hello, I would like to register my moped. How do I proceed?[NEWLINE]agent: Is your vehicle a moped or a motorcycle?[NEWLINE]user: It is a moped not a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a driver's license and is your moped registered?[NEWLINE]user: I'm about to receive my driver's license but my moped is not registered.[NEWLINE][BOUNDARY][NEWLINE]agent: Once you get your driver's license, you need to come register your moped at the DMV.[NEWLINE]user: Okay, I will do that.[NEWLINE]agent: Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: I still haven't received my driver's license, can I use my learner's permit from another state?[NEWLINE]agent: Yes as long as it is from one of the Tri-States.[NEWLINE]user: Can I see a list of these eligible counties?[NEWLINE]agent: They are listed on the website on the office locations page.[NEWLINE]user: Are the offices open on Saturdays?[NEWLINE]agent: Yes some of our offices are open on Saturdays.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?"}
{"id": "superseg_train_1983", "dialogue": "user: What do I need to register a moped?[NEWLINE]agent: Do you know what is considered a motorcycle of limited use (also known as a moped)?[NEWLINE]user: That does not apply to me, I need another...[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?[NEWLINE]user: That does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, come on again I would like to know what you need to take to the DMV...[NEWLINE]user: I'm really not much help from you, it doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]user: How to know if my moped needs insurance?[NEWLINE]agent: To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you.[NEWLINE]user: How do I make a Registration Request?[NEWLINE]agent: You will need a completed title PDF [4] MV-82[NEWLINE]user: Ok, do I need to wear?[NEWLINE]agent: You need proof of insurance if 2 of them are required.[NEWLINE]user: Why do you require 2 of them?[NEWLINE]agent: They are only protocols, as I said before you need proof of insurance to help you with your problem.[NEWLINE]user: How is the class of the vehicle determined? Could you specify the requirements that I must meet?"}
{"id": "superseg_train_1984", "dialogue": "user: How do I go about registering a moped?[NEWLINE]agent: Does yourmode of transportation have more than two or three wheels?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: They are the same requirements as motocrycles[NEWLINE]user: ok then that does not apply to me. Thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Did you complete the document guide?[NEWLINE]user: I am sorry no I did not.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements in obtaining a moped liscense?[NEWLINE]agent: There are permit restrictions to all permit classes[NEWLINE]user: What if they are 16 years old?[NEWLINE]agent: If they are that age Junior operator restrictions apply to class DJ and MJ permits and driver licenses.[NEWLINE][BOUNDARY][NEWLINE]user: What is a limited use motocycle?"}
{"id": "superseg_train_1985", "dialogue": "user: id like to register a moped[NEWLINE]agent: is it a limited used moped?[NEWLINE]user: no a regular moped, it has 2 wheels and moves around 50mph[NEWLINE]agent: does it have 3 wheels?[NEWLINE][BOUNDARY][NEWLINE]user: i have a document i can bring to an office[NEWLINE]agent: i have a manual and a license[NEWLINE]user: i am in the UK where do i bring my documents?[NEWLINE]agent: i can see your local office to bring them and will share the address[NEWLINE][BOUNDARY][NEWLINE]user: can i still use my moped without my documents?[NEWLINE]agent: you are still able to use your moped just bring the documents to us to copy and have on file[NEWLINE][BOUNDARY][NEWLINE]user: i will also bring proof of insurance and my id card[NEWLINE]agent: if your insurance is up to date there will be no issues[NEWLINE]user: i have full insurance and full drivers permit"}
{"id": "superseg_train_1986", "dialogue": "user: I just passed my test and I want to know what is next.[NEWLINE]agent: You will receive an interim license that will allow you to drive and that you must to keep it with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do after passing my road test if I am 16 years old and I have a Class DJ driver license?[NEWLINE]agent: You must obey the restrictions for junior drivers. For more information, I invite you to see the Graduated Driver License GDL Law and restrictions on drivers under age 18.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail my test?[NEWLINE]agent: No problem if you fail your test.[NEWLINE]user: What happens if I fail my non-commercial license road test?[NEWLINE]agent: Your learner permit remains valid until the expiration date.[NEWLINE]user: What if my learner permit expires before my next road test?"}
{"id": "superseg_train_1987", "dialogue": "user: Hi, i'm going to take my road test soon, and i know is getting way ahead, but i wanted to know what happens once i pass the test?[NEWLINE]agent: Once you pass your test, the license examiner will give you an interim license. Until you receive your photo drive license by mail in a period of two weeks, the interim license will allow you to drive, so keep it along you photo learner permit all the time.[NEWLINE]user: Wow, that's cool, and what if i'm still under 18? Is there any advice you could give me?[NEWLINE]agent: If you still underage, then you must know you have to obey any restrictions for those junior drivers. For more information, please check the Graduated Driver License law and restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok, i'll check that out. Listen, i went for that myself, but i wanted to know for a friend. Where she can find more information about pre-licensing certificate?[NEWLINE]agent: Very simple. Just need to tell her to check the Prepare for your Road Test document. There she'll find out all the info she wants to know, as the fee she must pay, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll tell her. uh, i don't want to think about it, but, what happens if i fail may test?[NEWLINE]agent: I understand your concerns. In that case, you'll be able to keep using your learner permit until you get another road test.[NEWLINE]user: Ok,but what if my permit expires before that? Can i get a new one and not miss my test?"}
{"id": "superseg_train_1988", "dialogue": "user: I have passed my road test, now what?[NEWLINE]agent: You will receive an interim license that allows you to drive. Keep the interim license with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do if I am 17 years old and I have a DJ Class driver's license?[NEWLINE]agent: You must obey the restrictions for junior drivers. Please, see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\" for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to pay for additional tests, how can I do it?[NEWLINE]agent: Did you fail your road test?[NEWLINE]user: Sadly yes[NEWLINE]agent: You can pay for additional tests online or by phone.[NEWLINE]user: How can I get one a Pre-Licensing Course Certificate MV-278?[NEWLINE]agent: First of all, see \"Prepare for your road test\". Then the fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.[NEWLINE]user: My temporary learner permit is without a photo... is this a problem?"}
{"id": "superseg_train_1989", "dialogue": "user: What happens if I fail my road test?[NEWLINE]agent: The main thing is not to worry, it's not the end of the world[NEWLINE]agent: Is it a non-commercial license road test that you have failed?[NEWLINE]user: Yes, it is[NEWLINE]agent: In this instance, your learner permit remains in place until the normal expiration date[NEWLINE][BOUNDARY][NEWLINE]user: What ways are there for me to pay for any additional road tests that I have to undertake?[NEWLINE]user: If I have a temporary learner permit, without a photo, how do I pay for any additional road tests?[NEWLINE]agent: If your license is temporary, you must bring your NY State driver license with you, or alternatively, a NY State non-driver ID Card[NEWLINE]user: How do I pay for an additional road test after failing the initial test?"}
{"id": "superseg_train_1990", "dialogue": "user: I would like to know what happens after passing my road test.[NEWLINE]agent: You will receive from our license examiner an interim license that allows you to drive. Please, keep the interim license with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks.[NEWLINE]user: What are the steps if I am 17 years old?[NEWLINE]agent: If you are 17 years old and you have a Class DJ, MJ or DJMJ driver license, you must obey the restrictions for junior drivers. For more information you can see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\".[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a Pre-Licensing Course Certificate MV-278?[NEWLINE]agent: For more information about it, see \"Prepare for your road test\". The fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.[NEWLINE]user: What if I fail my road test?[NEWLINE]agent: Don't worry about it, you can pay for additional tests online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: My learner permit will expire 2 weeks before my road test, is that a problem?"}
{"id": "superseg_train_1991", "dialogue": "user: Can I use the DMV Road Test System to obtain my CDL?[NEWLINE]agent: Yes, you are able to schedule a CDL test online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to receive my driver license in the mail?[NEWLINE]agent: It will take about 2 weeks for you to receive your photo driver license in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay for additional tests if you fail?[NEWLINE]agent: You can for additional tests either online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: What would cause a test to be cancelled?[NEWLINE]agent: A test can be cancelled for various reasons including bad weather or road construction.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to cancel my test?[NEWLINE]agent: You are able to cancel your test either by phone or online.[NEWLINE]user: No, I do not need to reschedule my test.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay additional fees over the phone?[NEWLINE]agent: You are able to pay for additional fees over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm under 18, how long do I have to have my learner permit before I can schedule a road test?"}
{"id": "superseg_train_1992", "dialogue": "user: I would like to schedule a road test please.[NEWLINE]agent: Please use the road test system to schedule confirm, cancel or schedule a driving skills road test including CDL and motorcycle online or by phone[NEWLINE]agent: Did you already take a test?[NEWLINE]user: No I have yet to sign up and take one[NEWLINE]agent: Is your learner permit up to date?[NEWLINE]user: It is, yes[NEWLINE]agent: You will need to get one.[NEWLINE]user: Ok sure that is no problem[NEWLINE]agent: These are the following requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you for being helpful[NEWLINE]agent: Do you fit those requirements[NEWLINE]user: Are the fees really high?[NEWLINE]agent: The fees vary[NEWLINE][BOUNDARY][NEWLINE]user: Does it take a while to review?"}
{"id": "superseg_train_1993", "dialogue": "user: how do i pay for addtional tests?[NEWLINE]agent: you can pay additional tests online or by phone.[NEWLINE]user: doesnt apply[NEWLINE]agent: to pay. does this apply to you?[NEWLINE]user: no[NEWLINE]agent: have a valid learner permit?[NEWLINE][BOUNDARY][NEWLINE]user: how to reschedule an appointment[NEWLINE]agent: you must cancel your appointment before you can search for a new date. you can not have more than one appointment at a time[NEWLINE][BOUNDARY][NEWLINE]user: what do i need for additional tests?[NEWLINE]agent: have a valid learner permit or driver license[NEWLINE]user: do i need a dmv id number?[NEWLINE]agent: provide your dmv id number from your learner permit client ID number[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i fail a test[NEWLINE]agent: you can schedule another road test[NEWLINE]user: do i need a new learner permit?"}
{"id": "superseg_train_1994", "dialogue": "user: I want to taje a road test, can you help me schedule it?[NEWLINE]agent: The DMV road test system can help you schedule or reschedule[NEWLINE][BOUNDARY][NEWLINE]user: You need to bring your learner permit that has your photo on it[NEWLINE]agent: Please bring your photo learners permit[NEWLINE][BOUNDARY][NEWLINE]user: I am under 18, does that make a difference?[NEWLINE]agent: Just to verify, Are you under 18 years old?[NEWLINE]user: Yes i am under 18 years old[NEWLINE]agent: After you get your learners permit you have to wait 6 months. Then you can schedule  your road test[NEWLINE][BOUNDARY][NEWLINE]user: What happens if i am late for my test?[NEWLINE]agent: We would prefer you are on time, if you are late you may need to reschedule[NEWLINE][BOUNDARY][NEWLINE]user: What if a test may be cancelled due to weather or road conditions?[NEWLINE]agent: For your convenience check the DMV cancellations beforehand to find out if you may need to reschedule[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail my test?"}
{"id": "superseg_train_1995", "dialogue": "user: Yeah, i need some additional info about registering a vehicle.[NEWLINE]user: I want to register a vehicle, but i need to be a U.S resident to do that?[NEWLINE]agent: Don't need to. Do yo have the other requirements?[NEWLINE]user: Yes, i do have the other requirements for registration.[NEWLINE]agent: In that case, you are free to register a vehicle here without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: Glad to know that. Um, and in case i want to register more than one vehicle type?[NEWLINE]agent: If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. i'll look into it. Now, i have another question. There is anything i must do if i purchased a car in NYS and wasn't a NYS resident back then?[NEWLINE]agent: If that was the case, you must use the form DTF-803 from the NYS Department of Tax & Finance to receive a non- resident exception.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that would be handy. Um, is there any information i should know about idenftification numbers on vehicles or motorcycles on NYS?[NEWLINE]agent: In that regard, the DMV should keep you up to date on any NYS laws referring to Vehicle Identification Numbers or VIN's.[NEWLINE][BOUNDARY][NEWLINE]user: I see. A last question, please?. Is there any implication if i purchase my vehicle from a private owner's sale?"}
{"id": "superseg_train_1996", "dialogue": "user: Hi, please, can you tell me which documents i need to ask from DMV related to registering a vehicle?[NEWLINE]agent: No problem. You'll need to ask for 1 or 2 vehicle plates. That is, unless you have ones from another vehicle and you want to transfer them to be registered in NY. The thing you need to ask is your registration window sticker.[NEWLINE]agent: Have you already registered in NY DMV?[NEWLINE]user: Yeah, i already did that.[NEWLINE]agent: Good. Then, additional to the documents i told you before, you'll receive a new title certificate. That will be in a period of 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll look for it. Something else i want to ask, Is there anything who avoids me for register a vehicle in NY?[NEWLINE]agent: Nothing special. If you meet the requirements, you can register a vehicle in NY without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: What can i do if i don't find a certain information in here?[NEWLINE]agent: In that case, you can trust your insurance company to fill in for any information we can't give you here.[NEWLINE]user: Ok, thanks, i'll keep that in mind. Final question for now, please. Is there any considerations about buying a car from another person in a private sale?"}
{"id": "superseg_train_1997", "dialogue": "user: Hello, i'm need for additional information about vehicle registering.[NEWLINE]user: Wanted to know about the so-called VIN numbers please?[NEWLINE]agent: Sure. VIN stands for Vehicle Identification Number, and there is some laws applicable to them.[NEWLINE][BOUNDARY][NEWLINE]user: I recently bought a car in a private sale, Is there anything i need to do with that?[NEWLINE]agent: You need to get the car's taxes calculated. For that, you and the seller need both to fill a form DTF-802,  so the DMV can do the taxes maths.[NEWLINE][BOUNDARY][NEWLINE]user: And in any case i need to register more than one vehicle?[NEWLINE]agent: That info can be located in any of the web pages listed on DMV's page.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any proceeding involved in the eventuality i buy a car in NY and happens i wasn't a resident?[NEWLINE]agent: To fix that, please use form DTF-803, so you can receive a non-resident exemption from NYS sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: Given i meet NYS requirements, i can register a vehicle, isn't?"}
{"id": "superseg_train_1998", "dialogue": "user: What additional information is there in relation to registering a vehicle?[NEWLINE]user: Are there any safeguards in place if I share my registration information online?[NEWLINE]agent: You can read more about sharing your registration information on the website[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more help regarding specific information when registering various types of vehicles[NEWLINE]agent: To get the information you are looking for, you must refer to the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]user: Where can I fond more information on Vehicle Identification Numbers (VINS) on vehicles and motorcycles?[NEWLINE]agent: The DMV have laws related to vehicle identification numbers (VINS) which are there to protect consumers[NEWLINE][BOUNDARY][NEWLINE]user: What are the registration requirements that must be met if I am not a resident of the United States?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I purchased my vehicle in a private sale, how do I register this vehicle?"}
{"id": "superseg_train_1999", "dialogue": "user: Morning! I just read about the PBS license on an article but I don't know what's that, and I couldn't found any information about that. Could you help me out a bit? I'm interested because I'm not sure if I should get a PBS license.[NEWLINE]agent: A Private Service Bureau PSB license is required of any person, firm, association or corporation engaged in the business of assisting for hire in securing licenses to drive motor vehicles, registrations, or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you engaged in that!? So I can tell you how you can Apply.[NEWLINE]user: Yes, I'm engaged in that business.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements?[NEWLINE]agent: You want to apply to operate a PSB license?.[NEWLINE]user: Yes, I want to have a PSB license.[NEWLINE]agent: To apply for a license to operate a PSB, you must submit the NY State DMV: A) your form PSB-3 that shows your PSB name was approved by the DMV see aboveB) a photocopy of a valid NY State driver license or non - driver photo ID C)...I'll send you a document with the rest of the requirements so you can save it in your computer and check them whenever you want.ApplicationforPSB.pdf[NEWLINE]user: Ok, I read it but it does not say anything if I don't have emplyees."}
{"id": "superseg_train_2000", "dialogue": "user: Hi, can you tell me something about the private service bureau licenses?[NEWLINE]agent: Sure. A PSB is a type of license that is required for any person, firm, association or corporation that gets engaged in the business of assisting for hire in securing licenses in order to drive motor vehicles, registration or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PSB?[NEWLINE]user: No, i don't want to, i was being curious.[NEWLINE][BOUNDARY][NEWLINE]user: Just in case, what should i expect if i apply for PSB?[NEWLINE]agent: You should expect for your application to be reviewed in Albany's DMV. After that, it will be sent to your local DMV office and you'll be scheduled for an inspection.[NEWLINE]agent: Do you know if an inspector has been scheduled to visit your local DMV office?[NEWLINE]user: No, i don't know.[NEWLINE][BOUNDARY][NEWLINE]user: Um, other this is, in case i have more questions about this o anything else, where i have to go or call?"}
{"id": "superseg_train_2001", "dialogue": "user: Hi, I just wanna know when i need to own a private bureau service license?[NEWLINE]agent: Sure. You need a PSB if you are a person, firm, association or corporation which is engaged assisting for hire securing licenses to drive motor vehicles, registration or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: And how do i apply for it??[NEWLINE][BOUNDARY][NEWLINE]agent: Before that, are willing to go through a name approval?[NEWLINE]user: No, i don't want to do that now.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to know what application requirements are, please?[NEWLINE]agent: Ok, so i understand you want to operate as PSB, right?[NEWLINE]user: No, i didn't say that. I don't want to operate, just know requirements.[NEWLINE]user: Anyhow, i don't have any employees for that right now, is that a problem?"}
{"id": "superseg_train_2002", "dialogue": "user: Hi, i wanted to know if i'm required a PSB license?[NEWLINE]agent: Well, if you're in the business of assisting for hire in securing licenses to drive motor vehicles, registrations or titles of motor vehicles, regardless you are a person, firm, association or corporation, certainly you are required a PSB license.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me something about application for it?[NEWLINE][BOUNDARY][NEWLINE]agent: In first place, it requires for you to request a name approval, would you do that?[NEWLINE]user: If that's what is needed, yeah, i'll do it.[NEWLINE]agent: Peferct. Then, before you can apply for a PSB, you must submit a Name Selection Form for PSB applicants or PSB-3 form, and then receive approval from the DMv for that name.[NEWLINE]agent: Does the name you want to submit have the letters DMV or the phrase \"Motor Vehicles\" on it?[NEWLINE]user: No, the name doesn't have any of that.[NEWLINE][BOUNDARY][NEWLINE]user: So, after i get approval for my name, what's next?[NEWLINE]agent: Well, first is to apply for PSB, then you'll have to wait for your application being reviewed by the DMV in Albany and being sent to your local DMV for schedule an inspection.[NEWLINE]user: And that inspection would be scheduled when?"}
{"id": "superseg_train_2003", "dialogue": "user: Hello, I need some help with PBS licenses. I don't know if I need one, I'm engaged in the business of assisting for hire in securing licenses, should I get one?. I'd love if you can help me sort that out.[NEWLINE]agent: Yes, you certainly need one as you are a person engaged in the\u00a0business of assisting for hire in securing licenses to drive motor vehicles...etc.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help on know how to apply?[NEWLINE]user: Yes, I need help. I don't know how to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you request a name approval?[NEWLINE]user: No I haven't requested a name approval. I don't know what to do[NEWLINE][BOUNDARY][NEWLINE]agent: Well, before you can apply for a license to operate PSB, you have to first \"request a name approval\" you have to submit a Selection Form for PSB applicants, and then you will receive an approval from the DMV. Make sure to not use \"DMV\" or \"Motor Vehicles\" in your name since it won't be approved. Do you want me to tell\u00a0 you all the requirements?[NEWLINE]user: No, I'd be happy if you could send me a pdf.[NEWLINE][BOUNDARY][NEWLINE]user: BTW, I know there's a chance that the inspector visits your location. What should I expect from that?"}
{"id": "superseg_train_2004", "dialogue": "user: Hi, i need information about traffic violation tickets?[NEWLINE]agent: Have you been involved in any traffic violation lately?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you been issued a ticket?[NEWLINE]user: No, neither.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you attended any hearing?[NEWLINE]user: No, i haven't any of those in my record.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you filed any appeals?[NEWLINE]user: Yeah, i filed one some months ago.[NEWLINE]user: In fact, i'm waiting the resolution of it. What will happen if i'm found guilty in that appeal?"}
{"id": "superseg_train_2005", "dialogue": "user: Hi, i received a traffic ticket a little while ago and need info about t?[NEWLINE]agent: Sure. Do you have an specific question on that matter?[NEWLINE]user: Well. i don't know exactly where to start, but i think didn't deserved that ticket.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, I received, so what to do about it, please?[NEWLINE]agent: Just follow the instructions printed on the ticket for he plea you need to make. Be careful to do it ASAP to avoid further complications.[NEWLINE]user: What happens if i left the ticket unanswered?[NEWLINE]agent: Your license willl be suspended, besides to being found guilty of charge for not responding.[NEWLINE][BOUNDARY][NEWLINE]user: I have listed a address that is different from that printed on the ticket, what can i do?[NEWLINE]agent: If that so, please amend that writing the correct mailing address in the space provided.[NEWLINE]user: Can i postpone a ticket?[NEWLINE]agent: Yes. You must file a request with the apropiate TVB at least 10 days before the date or your hearing.[NEWLINE]user: Where i have to send a request for a ticket?"}
{"id": "superseg_train_2006", "dialogue": "user: Afternoon. I'm reaching out because I received a Traffic Ticket from the Traffic Violations Bureau and I don't know what to do.[NEWLINE]user: I mean I'm pretty sure the decision was incorrect, so I believe I can appeal that..[NEWLINE]user: My violation points from a 18 month period does not add up 11. What's the consequence if they add up 11 or more?.[NEWLINE]agent: In that case your license may be revoked or suspended following a hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Yes that's what they did. But I was also issued a ticket before that, but I don't know what to do with that.[NEWLINE]agent: Follow the instructions on the ticket for the plea you wish to make, and act promptly.[NEWLINE]agent: Just to be sure, you didn't answer your ticket in the time allowed, is thast correct?[NEWLINE]user: Yes, I didn't answer the ticket is that bad?.[NEWLINE]agent: Yes, that's basically why you got your license suspended. You were found guilty of the charge of \"failure to respond a default conviction\" so that's why your license now is suspended. It has nothing to do with your violation points adding up 11 or more (since it's not your case, because they add up less)[NEWLINE][BOUNDARY][NEWLINE]user: So can I get another date for my hearing? I mean, I know I can't postpone it now, but I'd like some sort of appeal to explain or get a chance to another hearing."}
{"id": "superseg_train_2007", "dialogue": "user: Good afternoon, I got a traffic ticket yesterday and i don't know what to do?[NEWLINE]agent: The tickes was issued for a criminal traffic violation?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok.But you don't know what to do, right?[NEWLINE]user: No, i don't.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, is there any place i have to go or any process i need to go through?[NEWLINE]agent: Well, you have to go the corresponding hearing, so you can treat your case. For that, go to any TVB office to watch hearings and so be prepared for yours.[NEWLINE]agent: Are you going to plead guilty?[NEWLINE]user: No, i'm not planing to do that.[NEWLINE][BOUNDARY][NEWLINE]user: I just was sending some texting while i was driving, That culd be bad for me, i ask?"}
{"id": "superseg_train_2008", "dialogue": "user: I have received a traffic ticket and would like to know what that implies.[NEWLINE]user: How do I attend my hearing?[NEWLINE]agent:  Hearings are open to the public. If you want to know what the hearings are like, you can go to any hearing in any TVB office so you have an idea of how yours will be.[NEWLINE]user: What would happen if the evidence against me is not clear?[NEWLINE]agent: You will be declared innocent.[NEWLINE]user: I don't speak English very well and I don't understand it much either, what can I do?[NEWLINE]agent: You can bring an interpreter and inform the ALJ that he is there to help you.[NEWLINE][BOUNDARY][NEWLINE]user: I have hearing problems, will this be a problem during the hearing?[NEWLINE]agent: You must request an interpreter when you send your innocence statement and it will be assigned at no cost.[NEWLINE][BOUNDARY][NEWLINE]user: I want to postpone again the same ticket, what should I do?[NEWLINE]agent: At least one day before your hearing, make your request at the correct TVB office. Your request for a second must include a \"good cause\", which is the reason you want the hearing rescheduled. Your \"good cause\" is subject to approval by a TVB Administrative Law Judge.[NEWLINE]user: What is the next step after all the evidence and testimonies have been given?[NEWLINE]agent: The ALJ will decide whether or not you are guilty. That decision will be based only on the evidence and testimony presented at the hearing and on what is established by law.[NEWLINE][BOUNDARY][NEWLINE]user: I have 15 violation points in the last year, is that too bad for me?"}
{"id": "superseg_train_2009", "dialogue": "user: I feel terrible, I got a traffic ticket. What do I do?[NEWLINE]agent: To confirm, you have received the ticket yourself?[NEWLINE]user: Yes I did.[NEWLINE]agent: Was the ticket for a non-criminal moving violation in one of the five boroughs of New York?[NEWLINE]user: No, not in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone come with me to the hearing? My English isn't great.[NEWLINE]agent: Yes just tell the ALJ before the hearing starts.[NEWLINE][BOUNDARY][NEWLINE]user: Who will handle my case?[NEWLINE]agent: The courts in the area will handle your criminal case.[NEWLINE][BOUNDARY][NEWLINE]user: How do I figure out what to do?[NEWLINE]agent: There are instructions on the ticket for how to enter your plea. Make sure you act promptly.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I'm found guilty?[NEWLINE]agent: You will have to pay a fine set by the judge. Depending on your driving record and the charge your license may be revoked.[NEWLINE]user: Can I plead guilty by mail?"}
{"id": "superseg_train_2010", "dialogue": "user: What do I do if I get a traffic ticket?[NEWLINE]agent: It will be handled by a New York State Department of Motor Vehicles DMV[NEWLINE]user: This doesnt apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: This doesnt apply to you, so what else can I help you with?[NEWLINE]user: Thank you, this applies to me. Tell me mroe[NEWLINE]agent: Please just follow the instructions on the ticket for the plea you wish to make[NEWLINE]agent: Have you answered to the ticket in the amount of time that was given to you?[NEWLINE]user: No I have not[NEWLINE][BOUNDARY][NEWLINE]user: Can I bring witnesses with me?[NEWLINE]agent: Yes. You may present witnesses and evidence at a hearing[NEWLINE][BOUNDARY][NEWLINE]user: What if I dont show up?[NEWLINE]agent: You could be found guilty of the charge because of your failure to respond[NEWLINE][BOUNDARY][NEWLINE]user: Who tells me if im guilty or not?"}
{"id": "superseg_train_2011", "dialogue": "user: what to do if i receive a traffic ticket?[NEWLINE]agent: if you are issued a ticket for a non criminal moving traffic violation in the five buroughs of new york city. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: Did you get a non criminal traffic violation in the five boroughs of new york city?[NEWLINE]user: Yes[NEWLINE]agent: it will be handled by a new york state department of motor vehicles dmv traffic violations bureau[NEWLINE][BOUNDARY][NEWLINE]user: what to do if i plead guilty?[NEWLINE]agent: fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office[NEWLINE][BOUNDARY][NEWLINE]user: what about suspensions?[NEWLINE]agent: as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid[NEWLINE][BOUNDARY][NEWLINE]user: when can i leave my hearing?[NEWLINE]agent: the ALJ will decide whether or not you are guilty[NEWLINE][BOUNDARY][NEWLINE]user: what if i plead not guilty?[NEWLINE]agent: your case wull be heard by a dmv administrative law judge[NEWLINE]user: can i bring witnesses?"}
{"id": "superseg_train_2012", "dialogue": "user: I need to change my license from Class D to Class E.[NEWLINE]agent: Have you completed the necessary requirements?[NEWLINE]user: No, I haven't done it yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what identification you need to bring to the DMV?[NEWLINE]user: Yes, I know which one.[NEWLINE]agent: Find your proofs of identity to bring to an office.[NEWLINE]user: What should I do if I want a Standard that is not for federal purposes?[NEWLINE]agent: You need to bring your current NY State license as proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: I plan to drive a taxi, what should I do?[NEWLINE]agent: You need  to contact the Taxi and Limousine Commission.[NEWLINE]user: My licence was issued on January 25, 2017, What kind of document will I have?"}
{"id": "superseg_train_2013", "dialogue": "user: Hello, i'm interested in changing my license from Class D to Class E, please.[NEWLINE]agent: Have you completed any procedures or applications yet?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, have you at least verified what kind of identification you need to bring to the DMV?[NEWLINE]user: Do i need to verify that before hand?[NEWLINE]agent: Yeah, that's the correct thing to do. Besides, you need to find your proofs also.[NEWLINE]agent: Would you want a printing in your license of \"Not for Federal Purposes\"?[NEWLINE]user: No, don't think i will need that.[NEWLINE][BOUNDARY][NEWLINE]user: How do i know if my license is Enhanced or not? All i know it was issued in February 2017, can you clarify this to me, please?[NEWLINE]agent: Don't worry, sure i  can do that. Seeing that date, i have to inform you that license is just a standard one.[NEWLINE]user: Ok, thanks for the clarification. Another question, a friend of mine is looking to get its first driver license, which type could be better for him?"}
{"id": "superseg_train_2014", "dialogue": "user: Ii am looking to change from a Class D license to a Class E license. What procedure do I follow?[NEWLINE]user: What is the first step that is needed if I want to change from a Class D license to a Class E license?[NEWLINE]agent: The first step is to complete the Application for Standard Permit, Driver License for Non-Driver ID Card PDF (2) MV-44[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not have a New York State driver license?[NEWLINE]agent: Do you have any driver license?[NEWLINE]user: I will need help with getting a driver license[NEWLINE]agent: You will have to learn how to apply for your first driver license. When applying, you apply for a Class E driver license instead of a Class D. Please be aware that both Class E and Class D driver licenses require the same vision, written and road tests[NEWLINE]user: What do I do if my license was issued before October 30, 2017 and is not Enhanced?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: What do I bring with me to the DMV if I want a Standard that will display \"NOT FOR FEDERAL PURPOSES\""}
{"id": "superseg_train_2015", "dialogue": "user: I am looking to change my license from Class D to Class E. What do I do?[NEWLINE]agent: Are you at the start of this process?[NEWLINE]user: No, I am just enquiring[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what form of identification you need to bring with you to the DMV?[NEWLINE]user: I know that I need to bring identification with me but can you clarify the different forms of ID that are needed?[NEWLINE]agent: null[NEWLINE]user: What form of ID do I bring with me if I am looking for a Standard license that will display \"NOT FOR FEDERAL PURPOSES\"?[NEWLINE]agent: In this instance, you must bring your current NY State license as proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my license was issued before October 30, 2017 and is not Enhanced?"}
{"id": "superseg_train_2016", "dialogue": "user: Hello I need to know how to change my license from Class D to Class E[NEWLINE]agent: have you completed the application for Standard Permit?[NEWLINE]user: I have, yes. I completed the application for Standard Permit.[NEWLINE]agent: Ok, besides the Application for Standard Permit you need to complete the Driver Licenses for Non-Driver ID Card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: I'm planning a trip soon, any recommendation about my ID?[NEWLINE]agent: A good recommendation would be to go to the DMV first and ask for an Enhanced or REAL ID so you can avoid going to the office again later.[NEWLINE][BOUNDARY][NEWLINE]user: what should I get for a Non-DRiver ID Card?[NEWLINE]agent: That would be the Driver License for Non -Driver ID card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: I don't have a New York State driver license, what do you recommend me to do?[NEWLINE]agent: you should apply for a Class E driver license instead of a Class D. The tests for both types of licenses are the same.[NEWLINE]user: Will I need an Enhanced ID for domestic flights in the near future?[NEWLINE]agent: Yes, from October 2020 onwards you'll need to have an Enhanced or REAL ID to board domestic flights.[NEWLINE]user: What do I need to know to be able to drive a taxi in New York City?"}
{"id": "superseg_train_2017", "dialogue": "user: I want to change to Class E license from a Class D.[NEWLINE]agent: There are 4 steps for that. The first is to complete the application.[NEWLINE]user: What is the application name?[NEWLINE][BOUNDARY][NEWLINE]agent: The application is called a Standard Permit, Driver License for Non - Driver ID Card PDF [ 2 ] MV-44.[NEWLINE]user: What is the second step?[NEWLINE]agent: Determine what you need for identification at the DMV. You would need to complete this guide to know what you need for identification if you wan a REAL ID or an Enhanced ones.[NEWLINE]user: What if I just wanted a Standard ones?[NEWLINE]agent: For the Standard ones that only display \" NOT FOR FEDERAL PURPOSES \", you would just need your current NY State license as proof.[NEWLINE]user: So i only need that as proof of identity for the Standard ones?[NEWLINE]agent: Yes. You are correct.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if i do not have a New York State driver license but still wanted to drive a taxi or livery vehicle in New York City?[NEWLINE]agent: First you need to get a Class E driver license instead of Class D. Then, you would need to contact the Taxi and Limousine Commission [ 6 ] and take not that from October 2020 onward, to board a domestic flight, you  will need an Enhanced or REAL ID unless you already have a passport.[NEWLINE][BOUNDARY][NEWLINE]user: Could i just use the Standard ones for traveling?[NEWLINE]agent: No. After October 2020, you would need an Enhanced or REAL ID.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know what type of ID that I have?"}
{"id": "superseg_train_2018", "dialogue": "user: If I want to get a license to drive a taxi or livery vehicle, what can I do if I don't have a New York State driver license?[NEWLINE]agent: Do you have a current valid driver's license?[NEWLINE]user: No, I don't[NEWLINE]user: What did I do if I plan to drive a taxi or livery vehicle in New York City and don't have a New York State driver license?[NEWLINE]agent: You must contact the Taxi and Limousine Commission.[NEWLINE]user: What do I need to do to apply for a valid driver license in New York State?[NEWLINE]agent: You must apply for a driver license. Please note to drive a taxi or livery vehicle, you must apply for a Class E driver license instead of a Class D license. Both licenses require the same vision, written and road tests[NEWLINE][BOUNDARY][NEWLINE]user: How do I change from a Class D to a Class E license?[NEWLINE]agent: You must initially bring your existing NY State license as proof of identity to the DMV centre[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements needed to drive a taxi or livery vehicle?[NEWLINE]agent: You must be at least 18 years of age and have a driver license from one of the classes of Class A or Class B[NEWLINE][BOUNDARY][NEWLINE]user: What changes are there in relation to travelling and using my drivers license as identification?"}
{"id": "superseg_train_2019", "dialogue": "user: Good afternoon, I need help with something. I got a driving restriction a while ago and need to know how long it could be last or if there is any way it can be reduced?[NEWLINE]agent: Is your restriction alcohol - related?[NEWLINE]user: Yes, it was.[NEWLINE]agent: For alcohol-related revocations, it will have a validity period of 5 years from the date you received you driver license or permit.[NEWLINE]user: And what about if it that restriction wasn't alcohol-related, instead?[NEWLINE]agent: In that case, the restriction will only remain in effect for a period of two years from the date you received your driver license or permit.[NEWLINE][BOUNDARY][NEWLINE]user: That's ok. Um, just by curiosity, what would happens if by any chance i got a moving violation conviction just before i obtain my driver license which is having the restriction issue?[NEWLINE]agent: Certainly there would be consequences, most remarkably the withdrawn of the approval for your driver license or permit. For that, you should have been convicted for any of the next: following too closely or tailgating,  or speeding or being in a speed contest.[NEWLINE][BOUNDARY][NEWLINE]user: Righ, right. Should be obvious but, what if i'm convicted for any of those?[NEWLINE]agent: Then sorry, but your license will be inevitably revoked.[NEWLINE]user: That wouldn't be of any good, i guess. Well, ok, one more question, please. Where i can find info about installation fees, please?"}
{"id": "superseg_train_2020", "dialogue": "user: Hi, i`ve been under driving restrictions for quite a time now, How long it will go?[NEWLINE]agent: That restriction was alcohol- related?[NEWLINE]user: No it wasn't.[NEWLINE]user: It was for something completely different, no alcohol.Honest.[NEWLINE]agent: If the restriction wasn't alcohol- related, then it will be a two years period from the date you received your driver license.[NEWLINE][BOUNDARY][NEWLINE]user: If the restriction would be alcohol-related, that would mean i could be forced to use a Interlock device?[NEWLINE]user: I mean, if was something like a chronical drinker or so?[NEWLINE]agent: Well, put in that way, certainly it could lead to that. For those drivers who have records of drinking and driving, it is mandatory for them to install an ignition interlock device, and that will be indicated on your documentation.[NEWLINE]user: Oh, i see, quite a measure, huh?..Fine, another question, what happens if i'm convicted for driving out of restriction?"}
{"id": "superseg_train_2021", "dialogue": "user: I have a query regarding problem driver restrictions. How long is the restriction in effect for and is there any way to remove the restriction earlier?[NEWLINE]agent: Was the license revoked due to an alcohol-related incident?[NEWLINE]user: Yes, it was[NEWLINE]agent: If this is the case, the restriction is in effect for five years from the date you receive your driver license[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information regarding a problem driver restriction with the DMV mandated ignition interlock device?[NEWLINE]agent: You can visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website, these device must be fitted in all vehicles you own or operate[NEWLINE]user: What happens if I receive a conviction for driving out of restriction?[NEWLINE]agent: If you are convicted of an offense while driving out of restriction, your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do if I have a moving violation conviction before I get my driver license or permit with the problem restriction?[NEWLINE]agent: If you have been convicted of any of the following violations: following too closely, tailgating or speeding, the approval for a driver license or permit with the problem driver restriction will be withdrawn[NEWLINE][BOUNDARY][NEWLINE]user: What if my revocation of my license was not alcohol related?"}
{"id": "superseg_train_2022", "dialogue": "user: If I have a problem driver restriction on my license, how long does this restriction last and is there anything I can do to remove this restriction early?[NEWLINE]agent: Was your license revoked due to an alcohol-related incident?[NEWLINE]user: Yes it was[NEWLINE]agent: In this instance, the restriction is in place for five years from the date that you received your permit or license[NEWLINE][BOUNDARY][NEWLINE]user: If there are alcohol-related violations associated with my driver history, does this affect problem driver restrictions with a DMV Mandated Ignition Interlock  Device?[NEWLINE]agent: If this is the case, you may have to install an ignition interlock device. You will be subject to problem driving restrictions, and these restrictions will indicate that you are required to have an ignition interlock device[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is a moving violation conviction received before receiving a driver licence with a problem driver restriction?[NEWLINE]agent: If you have been convicted of any moving violations including tailgating or speeding, the approval that you received for a driver license or permit will be withdrawn[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information regarding installation fees for Mandated Ignition Interlock Devices?[NEWLINE]agent: This information can be found at the Ignition Interlock page at the NYS Division of Criminal Justice Services website[NEWLINE]user: What happens if I am convicted of an offence while driving out of restriction?"}
{"id": "superseg_train_2023", "dialogue": "user: Hello, I have a driver restriction, can the restriction be removed early?[NEWLINE]agent: Did you got the revocation due to a DUI or any alcohol-related incident?[NEWLINE]user: No, the revocation was not due to any alcohol-related incident.[NEWLINE]agent: So, just for confirmation, the revocation was not due to a DUI or something similar.[NEWLINE]user: yes, that's correct. Not for a DUI or anything like that.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any info about installation fees?[NEWLINE]agent: You can get more information about it on the Ignition Interlock page at the NYS Division of Criminal Justice Services website.[NEWLINE][BOUNDARY][NEWLINE]user: In case I have a moving violation before I get my driver's license while I have the problem driver restriction, what could happen?[NEWLINE]agent: If you get convicted with a moving violation, like tailgating or speeding, the approval of a driver license would be withdrawn.[NEWLINE][BOUNDARY][NEWLINE]user: what if I have a DUI violation in my driving history?[NEWLINE]agent: in that case, you could be required to install an Ignition interlock device on all of the vehicles you own or operate. Also, you would be subject to the problem driving restrictions.[NEWLINE]user: What could happen if I get convicted from driving out of restriction?"}
{"id": "superseg_train_2024", "dialogue": "user: Are there any restrictions for drivers with not so good records or problems?[NEWLINE]agent: Does your driving history include alcohol related violations?[NEWLINE]user: No not at all[NEWLINE]user: Do you have to put an ignition lock device on the car?[NEWLINE]agent: It may be a requirement, yes[NEWLINE]user: Are there any other restrictions to be put on  if that is the case?[NEWLINE]agent: You could be subject to instal an ignition interlock[NEWLINE]user: What are the fees for those?[NEWLINE]agent: They vary and can be found on the ignition interlock page at the NYS Division of Criminal Justice Services Website[NEWLINE]user: What if you are convicted?[NEWLINE]agent: Then unfortunately your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: How long will they be revoked for?"}
{"id": "superseg_train_2025", "dialogue": "user: I have been placed on a problem driver restriction, how long will this restriction be for, can i have it removed early?[NEWLINE]agent: may i ask if this was due to an alcohol-related incident?[NEWLINE]user: yes, how long will the restriction be?[NEWLINE]agent: it remains in effect for 5 years from the date you receive your drivers licence.[NEWLINE]user: is there any way i can have the restriction removed early?[NEWLINE]agent: no, it can not be removed earlier[NEWLINE][BOUNDARY][NEWLINE]user: How does it work if i am supposed to have a DMV mandated ignition interlock device?[NEWLINE]agent: you may have to install the device on any and all vehicles you own and/or operate, and you are also subject to the problem driving restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: am i able to drive through new york state with my out of state CDL license if my new york state record has the problem driver restriction?[NEWLINE]agent: no, a driver who has been issued with a problem driver restriction on their new york state record can not operate a vehicle in new york state even if an out of state licence was issued.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i have another violation before i obtain my driver's license with the problem driver restriction?[NEWLINE]agent: your drivers license or permit with the problem driver restriction will be withdrawn if you are convicted of any violations such as tailgating or speeding.[NEWLINE][BOUNDARY][NEWLINE]user: how much does the installation fees cost for the ignition interlock?"}
{"id": "superseg_train_2026", "dialogue": "user: How long will driver restriction be in effect?[NEWLINE]agent: Is your revocation due to an alcohol-related incident?[NEWLINE]user: Yes[NEWLINE]agent: The restriction remains in effect for five years from the date you receive your driver license or permit[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have a moving violation conviction before I get my driver license or permit with the problem driver restriction?[NEWLINE]agent: The approval for a driver license or permit with the problem driver restriction will be withdrawn if you are convicted of any of these violations: following too closely tailgatings or speeding, speed contest[NEWLINE][BOUNDARY][NEWLINE]user: What if I have been convicted?[NEWLINE]agent: Your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: Can I operate a commercial vehicle in another state if I have a CDL?[NEWLINE]agent: A driver with a CDL issued in another state can not operate a commercial motor vehicle in New York State with a problem driver restriction on their New York State record[NEWLINE][BOUNDARY][NEWLINE]user: How long with my license be revoked?[NEWLINE]agent: Your driver license will be revoked for a minimum of 30 days. You may then apply for to the DIU for a new license and must pay a non - refundable $ 100 application fee[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info on installation fees?[NEWLINE]agent: Visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website[NEWLINE]user: Do I need to install an ignition lock device?"}
{"id": "superseg_train_2027", "dialogue": "user: Why would someone have to have an ignition interlock device?[NEWLINE]agent: They may be ordered for people with a history of alcohol-related violations.[NEWLINE]user: I don't have a history of it, just the one time.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a violation before I get my restricted license or permit, what would happen?[NEWLINE]agent: Your license will be revoked for 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: If you have an interlock device, are there any other restrictions?[NEWLINE]agent: If you are required to install an ignition interlock device, you will be subjected to problem driving restrictions.[NEWLINE]user: Is there a fee to install the device?[NEWLINE]agent: Yes, there is an installation fee.  A complete listing of fees is on the Ignition Interlock page.[NEWLINE][BOUNDARY][NEWLINE]user: When am I allowed to drive if I have a problem driving restriction?[NEWLINE]agent: To and from your place of employment during the hours of your employment.[NEWLINE]user: Can I still drive to school?"}
{"id": "superseg_train_2028", "dialogue": "user: What is a mandated ignition interlock device?[NEWLINE]agent: Have you had alcohol related violations?[NEWLINE]user: Yes.[NEWLINE]agent: You may be required to install one on your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a problem while on driver restriction?[NEWLINE]agent: You license will be revoked for at least 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an installation fee?[NEWLINE]agent: You can visit the Ignition Interlock page.[NEWLINE]user: Can I be convicted?[NEWLINE]agent: If you are your driver license will be revoked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive thru New York with an out of state license while on driver restriction?[NEWLINE]agent: Yes but you must carry attachment and abide by the rules.[NEWLINE][BOUNDARY][NEWLINE]user: What are the restrictions?"}
{"id": "superseg_train_2029", "dialogue": "user: Good morning, need some info. Some days ago i received a notice of non-compliance and license downgrade, but i'm not paying any attention. Is there any consequences if i don't respond to it?[NEWLINE]agent: It sure will be. If you keeps ignoring the notice and thus, fail to respond, you risk to having your Commercial Driver License downgraded automatically to a Non- Commercial or risk cancelling if is a permit what you use. For that, it is advised to you to comply and submit any required information to the Medical Certification Unit at least 20 days before the downgrade.[NEWLINE]agent: Is your license about to be downgraded or permit about to be cancelled?[NEWLINE]user: No, of course not, By the moment at least, but i received that notice so i wanted to know about it.[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: Yeah, that would be correct.[NEWLINE]agent: Then in order to reinstate your permit, you'll need retake any applicable knowledge test you passed within 180 days form the day of your application.[NEWLINE]user: What can yo tell me about, if there a conviction on the way?[NEWLINE]agent: If that's the case, your license could be suspended right away.[NEWLINE]user: Uh-hu. Just not cool. Well, i must ask then, what if i get tired of those permits and don't want them anymore?"}
{"id": "superseg_train_2030", "dialogue": "user: I would like to know what would happen if I forget not to respond to the notice of non-compliance and licence downgrade.[NEWLINE]agent: That will result in your Commercial Driver License automatically being downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled as of the effective date on the notice.We recommend that you submit your required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow reception and processing time.[NEWLINE]agent: Has your license already been downgraded?[NEWLINE]user: No, not yet.[NEWLINE]agent: Do you hold a Commercial Learner Permit?[NEWLINE]user: No, I don't have that kind of permit.[NEWLINE][BOUNDARY][NEWLINE]user: What steps should I follow if I get a notice of non-compliance and licence downgrade?[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have been convicted of more than one serious offense?"}
{"id": "superseg_train_2031", "dialogue": "user: What are the consequences of not responding to a Notice of non-compliance and license downgrade that I have received?[NEWLINE]agent: If you have a Commercial Driver License, this will be automatically downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled. It is strongly recommended that you submit the required information to the Medical Certification Unit, at least 20 days before the downgrade comes into force, as this will allow it to be processed in time[NEWLINE]agent: Have you had your license downgraded/cancelled already?[NEWLINE]user: No, not at the moment[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: No, I am not[NEWLINE]user: What happens my commercial driver license if I am convicted of more than one serious offence?[NEWLINE]agent: In this instance, your commercial driver license may be suspended[NEWLINE][BOUNDARY][NEWLINE]user: What steps do I need to follow if I receive a Notice of Non-Compliance and License Downgrade?"}
{"id": "superseg_train_2032", "dialogue": "user: I forgot to answer to the notice of non-compliance and license downgrade, is that a problem?[NEWLINE]agent: Yes, this will result in your Commercial Driver License automatically being downgraded to a Non - CDL class and/or your Commercial Learner Permit being cancelled. Please, submit teh required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow for receipt and processing time.[NEWLINE]agent: Has your license already been downgraded?[NEWLINE]user: Not yet.[NEWLINE]agent: Do you have a Commercial Learner Permit?[NEWLINE]user: Yes, I'm a Commercial Learner Permit holder.[NEWLINE]agent: In that case,  you will need to retake any applicable knowledge tests you passed more than 180 days from the date you apply for reinstatement.[NEWLINE]user: How do I get a non-commercial driver's license?[NEWLINE]agent:  You can get a non-commercial duplicate license online  after the effective date on the downgrade notice.Since then your commercial class license document will no longer be valid.[NEWLINE][BOUNDARY][NEWLINE]user: I've received a notice of non-compliance and license downgrade, what should I do now?[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: A year ago I was convicted of a serious offense, will that be a problem?"}
{"id": "superseg_train_2033", "dialogue": "user: I received a notice of non-compliance and license downgrade. What happens if I don't respond?[NEWLINE]agent: You should respond or it will result in your license being automatically downgraded.[NEWLINE]agent: Would you like to know what will happen if the downgrade occurs?[NEWLINE]user: No, I am not interested in finding out.[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: No, that does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do since I received this notice?[NEWLINE]agent: You need to submit a copy of your USDOT Medical Examiners Certificate to the Medical Certification Unit.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't respond, there will be issues?[NEWLINE]agent: Yes, there will be many issues. Your license will not be valid. You could be charged with a violation of the Vehicle and Traffic Law VTL if you operate a commercial motor vehicle.[NEWLINE]user: What if I am charged and convicted?[NEWLINE]agent: Your commercial drivers license may be suspended.[NEWLINE]user: Why would I be charged?[NEWLINE]agent: You could be charged if you operate a motor vehicle and are not medically certified or in the possession of the proper license to operate the vehicle.[NEWLINE]user: What are sections 509 in reference to?"}
{"id": "superseg_train_2034", "dialogue": "user: I'm currently contesting my License downgrade on the basis of it being unfair. What happens if I don't comply with the notice that I received?[NEWLINE]agent: If you don't respond in time, your license will automatically be downgraded. It is recommended that your information be submitted 20 days or more before the date to the Medical Certification Unit to allow for processing time.[NEWLINE]agent: Once the license is downgraded there are steps that need to be taken to reinstate past privileges[NEWLINE]user: My lawyer says that I will win my contestation and won't need to take the steps to have my license put back to normal.[NEWLINE]agent: Do you have a Commercial Learner Permit?[NEWLINE]user: I don't know what that is, please explain.[NEWLINE]agent: If you have a Commercial Learner Permit you will need to retake previous tests that you passed.[NEWLINE]user: What if I have caused an accident recently?[NEWLINE]agent: Your driver's license might be suspended depending on the circumstances.[NEWLINE]user: Is there any way to change the date of the notice by 20 days so that I can have the time to submit my info to the Medical Certification Unit?[NEWLINE]agent: If your circumstances are deemed urgent by our assessors, the date might be pushed to later.[NEWLINE]agent: Or you might take steps to cancel your license if you no longer need a Commercial class License or Learner's Permit.[NEWLINE]user: No I most definitely need my Commercial License back.[NEWLINE]user: What happens when my license gets downgraded, can I drive my regular car?[NEWLINE]agent: Non-commercial duplicate licenses can be obtained online after the date stated on the downgrade notice.[NEWLINE]user: Will I lose my license if I operate a Commercial vehicle?"}
{"id": "superseg_train_2035", "dialogue": "user: I have received a notice of non compliance and license downgrade what do I do?[NEWLINE]agent: You need to respont to the notice at least 20 days  before the effective date of the downgrade[NEWLINE]user: what if the downgrade has already occured?[NEWLINE]agent: You must complete and presend an application to reinstate your commercial priveleges[NEWLINE]user: What if the offenses are under the sections 509[NEWLINE]agent: if your offenses are under section 509 if convicted  your commercial driver license may be suspended[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain a copy of the medical examiners certificate?[NEWLINE]agent: You must contact the federal motor carried safety administration to have the issue resolved[NEWLINE][BOUNDARY][NEWLINE]user: What if it has been more than 20 days before the effective date?[NEWLINE]agent: Failure to respond to the notice within the time frame  will result in automatic downgrade[NEWLINE]agent: if the downgrade occurs and you are a learner permit holder you will need to retake any tests  reauired more than 180 days from the date you apply for reinstatment[NEWLINE]user: What if I am not a learner permit holder[NEWLINE][BOUNDARY][NEWLINE]user: how do I contact the federal motor carrier administration examiner?[NEWLINE]agent: you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany, [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260[NEWLINE][BOUNDARY][NEWLINE]user: What if I no linger want a learner permit?"}
{"id": "superseg_train_2036", "dialogue": "user: what will happen if i dont respond to the notice of non compliance and license downgrade?[NEWLINE]agent: failure to respond to the notice of non compliance and license downgrade will result in your commercial driver license automatically[NEWLINE]agent: if the downgrade/cancellation occurs. does this apply to you?[NEWLINE]user: do i need to fill out an application?[NEWLINE]agent: if you are a commercial learner permit holder. does this apply to you?[NEWLINE]user: no[NEWLINE]user: can i get a non commercial dulpicate online?[NEWLINE]agent: you can get a non commercial duplicate license online after the effective date on the downgrade notice.[NEWLINE]user: what if i no longer want a commercial driver license?[NEWLINE]agent: you may be charged with a violation of the vehicle and traffic law vtl if you operate a commercial motor vehicle[NEWLINE][BOUNDARY][NEWLINE]user: what must i do if i get a notice of non compliance?"}
{"id": "superseg_train_2037", "dialogue": "user: Hello there, i'm looking for some info about how to remove a lienholder from a title.[NEWLINE]agent: I understand that you want to remove a lienholder from a title certificate?[NEWLINE]user: No, not exactly, but something related to it.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Maybe you're looking to know what is to be considered a acceptable proof that a lien is satisfied?[NEWLINE]user: Yeah, that's the one. I got it written right here.[NEWLINE]agent: Perfect. In that regard, you must know there are two acceptable proof you can provide. One of them is form MV-901 also known as Notice of Record Lien, which you can bring to your DMV office.[NEWLINE]user: Thank you, it helps me a lot. Um, What can you tell me in the case the lienholder not being a loan company but a particular instead?[NEWLINE]agent: Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know isn't anything complicated. A last question, i have this vehicle registered in NYS but its title is being sent to me from out-of-state, i s there anything i have to do once i receive it?"}
{"id": "superseg_train_2038", "dialogue": "user: Hello, i want to get some info about removing a lienholder from a title, please.[NEWLINE]agent: Is there a lienholder in your title certificate?[NEWLINE]user: No, not in this moment.[NEWLINE][BOUNDARY][NEWLINE]agent: But are you into any lien in this moment that you need proof for?[NEWLINE]user: No, none of that either.[NEWLINE][BOUNDARY][NEWLINE]user: Anyhow, what i wanted to know is if in any case i get a lien in my certificate, can i get it transferred?[NEWLINE]agent: Yes you can do it. You also can give the new owner the original proof that any lien listed on the title was satisfied. Of course, is advised that you keep a copy for yourself.[NEWLINE]agent: Do you know if the new owner is applying for a registration and title certificate?[NEWLINE]user: No, i think not.[NEWLINE]user: And what about if i can't provide any proof being the new owner?[NEWLINE]agent: In the case the new owner doesn't provided the proof, the lienholder is listed on the title certificate of the new owner.[NEWLINE][BOUNDARY][NEWLINE]user: um. where i can find more info about electronic lien transactions?"}
{"id": "superseg_train_2039", "dialogue": "user: I want to remove a lienholder from a title, please tell me if I can.[NEWLINE]agent: Do you need to remove a lienholder from a title certificate?[NEWLINE]user: Yes, I need it.[NEWLINE]agent: Are you selling a vehicle?[NEWLINE]user: Not at this time but maybe I will.[NEWLINE]agent: Are you interested in getting a lien free title?[NEWLINE]user: No, I'm not interested.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when the new owner applies for a registration and a title certificate?[NEWLINE]agent: The DMV receives the certificate of title and proof that the lien is satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: What if the lienholder I want to remove is a person?"}
{"id": "superseg_train_2040", "dialogue": "user: I am looking to remove a lienholder from a title certificate, how do I go about this?[NEWLINE]agent: Is there a lienholder currently appearing on your title certificate?[NEWLINE]user: Not on mine, no[NEWLINE][BOUNDARY][NEWLINE]agent: To remove a lienholder from a certificate you must have proof that a lien is satisfied, do you have any proof of this?[NEWLINE]user: What is acceptable proof that a lien on a title is satisfied?[NEWLINE]agent: There are currently two types of proof, the first proof is to provide the DMV with what's known as a Recorded Lien MV-901[NEWLINE]user: What happens if the lienholder present on the title certificate is a person and not a loan company?[NEWLINE]agent: In this instance, the letter that is sent to the DMV must be notarized[NEWLINE][BOUNDARY][NEWLINE]user: I have a lien on my title certificate, but my certificate is lost, is there anything I can do in this instance?"}
{"id": "superseg_train_2041", "dialogue": "user: How do I remove a lienholder from a title certificate?[NEWLINE]user: null[NEWLINE]agent: Have you recently sold a vehicle?[NEWLINE]user: No, not recently[NEWLINE]user: I'm looking to get a lien free title certificate, how do I go about this?[NEWLINE]agent: There are instructions on the website which will give you further information[NEWLINE][BOUNDARY][NEWLINE]user: What happens in the event that a lienholder has my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are"}
{"id": "superseg_train_2042", "dialogue": "user: How do I remove a lienholder from a title certificate?[NEWLINE]agent: Are you looking for information on how to remove a lienholder from a title certificate?[NEWLINE]user: Yes, that is correct.[NEWLINE]agent: Did you recently sell a vehicle?[NEWLINE]user: No, I did not sell a vehicle.[NEWLINE]agent: Would you like to receive a lien free title?[NEWLINE]user: Yes, I am looking to get a lien free title.[NEWLINE]agent: You need to mail in proof of the original lien. Your current title certificate must be the original copy, we cannot accept photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?"}
{"id": "superseg_train_2043", "dialogue": "user: How do I remove a lienholder from a title?[NEWLINE]agent: Do you want to remove a lienholder from a title certificate?[NEWLINE]user: Yes[NEWLINE]agent: Have you sold the vehicle?[NEWLINE]user: No[NEWLINE]agent: Do you want to get a lien free title?[NEWLINE]user: Yes[NEWLINE]agent: Please read below for further instructions[NEWLINE][BOUNDARY][NEWLINE]user: Should I keep a copy for my own records after I transfer it?[NEWLINE]agent: ou can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied. Keep a copy of the proof for your records[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on the lien transaction system?[NEWLINE]agent: please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1[NEWLINE][BOUNDARY][NEWLINE]user: Do I give the new owner the original proof or a copy?"}
{"id": "superseg_train_2044", "dialogue": "user: If I need to register a new vehicle, what is the title certificate fee?[NEWLINE]agent: Is this the first time you are registering this vehicle?[NEWLINE]user: It is the first time I am registering it, but, no I have not registered it yet nor paid any of the fees.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a MCTD 1 fee if I register my vehicle in Suffolk County?[NEWLINE]agent: Yes, Suffolk County is one of the twelve counties that does impose the MCTD 1 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Are the charts that I have found online to estimate fees and taxes applicable to commercial vehicles?[NEWLINE]agent: The charts that you see online that give those estimates are applicable to commercial vehicles, but they do not include the sales tax.[NEWLINE]user: What other information can I find on those online charts?[NEWLINE]agent: You can use these charts to estimate your registration fees, use taxes, and supplemental fees for passenger or commercial vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Are those online charts also applicable to trailer registration fees?[NEWLINE]agent: You can use them for passenger and commercial vehicles, which, unfortunately a trailer is not.[NEWLINE]user: If I paid the sales tax when I bought the vehicle, will I still be charged that tax when I register it at the DMV?"}
{"id": "superseg_train_2045", "dialogue": "user: How much is the title certificate fee for registering my vehicle?[NEWLINE]agent: A title certificate fee costs $50.00[NEWLINE]user: That isn't what I meant.[NEWLINE]user: If this is my first time registering a vehicle, will I have to pay a registration and vehicle plate fee?[NEWLINE]agent: Yes, you will have to pay a registration and vehicle plate fee unless you are transferring it from another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register a recreational vehicle?[NEWLINE]agent: To register, click on the \"do it online\" button in the megamenu.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to estimate boat registration fees online?[NEWLINE]agent: At this time, you are not able to estimate fees online for boats or trailers.[NEWLINE][BOUNDARY][NEWLINE]user: Do online estimates take sales tax into account?[NEWLINE]agent: No, online estimates do not figure in sales tax.[NEWLINE]user: Can you get online estimates for passenger and commercial vehicles?[NEWLINE]agent: Yes, you can get online estimates for both passenger and commercial vehicles.[NEWLINE]user: Can you estimate fees and taxes online?"}
{"id": "superseg_train_2046", "dialogue": "user: I need an estimate of registration fees[NEWLINE]agent: Is this your first time registering your vehicle?[NEWLINE]user: No it isn't[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees and taxes when done online?[NEWLINE]agent: The online estimate does not include sales tax[NEWLINE][BOUNDARY][NEWLINE]user: What is the registration fee and tax?[NEWLINE]agent: You can use the online service to estimate your trailer or boat registration fee as they are estimate differently[NEWLINE][BOUNDARY][NEWLINE]user: What are the registration fee and vehicle plate fee[NEWLINE]agent: You must pay both of those[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information on the registration fees and taxes[NEWLINE]agent: You can use the charts supplied here to estimate both[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I transfer the registration plates from another vehicle"}
{"id": "superseg_train_2047", "dialogue": "user: I need help on registration fees[NEWLINE]agent: Is this your first time registering your vehicle?[NEWLINE]user: Yes[NEWLINE]agent: In that case you have to pay both the registration and vehicle plate fees[NEWLINE][BOUNDARY][NEWLINE]user: Does the online estimate include sales tax?[NEWLINE]agent: No[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information on trailer registrations?[NEWLINE]agent: Trailer and boat registration fees are calculated differently. You can t use the online service to estimate them. See register a trailer, or register a boat for how to estimate these registration fees[NEWLINE][BOUNDARY][NEWLINE]user: What are the estimate fees online?[NEWLINE]agent: The online estimates DOES NOT include the sales tax[NEWLINE]user: Can I use these estimates for commercial vehicles?[NEWLINE]agent: Yes for both passenger and commercial.[NEWLINE]user: Can I use the online estimates for a trailer?"}
{"id": "superseg_train_2048", "dialogue": "user: hello, about how much are registration fees and taxes?[NEWLINE]agent: It varies, is this the original registration first time?[NEWLINE]user: Yes it is.[NEWLINE]user: Is there a fee if I transfer the registration and plates from another vehicle?[NEWLINE]agent: If you don t need to pay the plate fees or MCTD fee[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees for trailer and boat registration?[NEWLINE]agent: They are calculated differently. You can use the online service to estimate them[NEWLINE][BOUNDARY][NEWLINE]user: Oh okay it is not working for me. Do you know why?[NEWLINE]agent: I am not sure, sorry[NEWLINE][BOUNDARY][NEWLINE]user: Is there a registration fee?[NEWLINE]agent: yes it is as follows: Estimate registration fees and taxes[1][NEWLINE][BOUNDARY][NEWLINE]user: Are there any other fees for passenger vehicles?[NEWLINE]agent: Yes they can be found here:  Estimate fees and taxes online[NEWLINE]user: Is this accurate pricing?"}
{"id": "superseg_train_2049", "dialogue": "user: I need to know what kind of fees I'm going to have to pay when I register.[NEWLINE]agent: Is this the first time you've registered your vehicle?[NEWLINE]user: Yes, it's a new car.[NEWLINE]agent: First time registrations need to pay the registration and vehicle plate fees.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate of how much it will cost?[NEWLINE]agent: Yes, you can estimate the fees online.[NEWLINE][BOUNDARY][NEWLINE]user: Do trailer fees work the same way?[NEWLINE]agent: No, but there is an online estimator for trailers as well.[NEWLINE]user: What about boat registration?[NEWLINE]agent: Boats are like trailers and use their own estimate calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Can I estimate the registration taxes online?[NEWLINE]agent: Yes, you can estimate the taxes and fees online.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay the plate fees again if I transfer them to a different vehicle?[NEWLINE]agent: No, you won't have to pay plate fees again.[NEWLINE]user: Is there a fee for the plates for my car?"}
{"id": "superseg_train_2050", "dialogue": "user: Can you help me estimate the registration fees and taxes for a vehicle registration?[NEWLINE]agent: Is this the first time registering the vehicle?[NEWLINE]user: No, it's not the first time.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to estimate the fees for registering trailers and boats.[NEWLINE]agent: the estimation for registering a trailer and a boat are different. You can't use the online service to estimate them. You can get info for registering one or the other.[NEWLINE][BOUNDARY][NEWLINE]user: Are sales tax included on the online estimates?[NEWLINE]agent: No, the online estimates do not include the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the fees for transferring the registration and plates from another vehicle?[NEWLINE]agent: In that case, you don't need to pay the plate fees or MCTD fee and you could also be able to transfer the registration fees to your new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: what for are the charts fro the online estimate service?[NEWLINE]agent: The charts can be used to estimate the registration fees, use taxes and supplemental fees for passenger vehicles and commercial vehicles.[NEWLINE]user: Is there anything else you can tell me about estimate fees and taxes online?"}
{"id": "superseg_train_2051", "dialogue": "user: How do I estimate registration fees and taxes?[NEWLINE]agent: Is this the first time you are registering your vehicle?[NEWLINE]user: Yes this is the first time.[NEWLINE]agent: You must pay the registration fee and vehicle plate fee as well as some other fees.[NEWLINE][BOUNDARY][NEWLINE]user: Are boat and trailer fees the same?[NEWLINE]agent: No boat and trailer fees are calculated differently and can't be estimated online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer fees from one vehicle to another?[NEWLINE]agent: If you transfer the registration and plates from another vehicle, you don't need to ay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.[NEWLINE]user: What happens if I just need to transfer from one vehicle to another?[NEWLINE]agent: You will not have to pay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Can I estimate fees and taxes online?[NEWLINE]agent: The online estimate does not include the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate boat and trailer fees?"}
{"id": "superseg_train_2052", "dialogue": "user: null[NEWLINE]agent: does your vehicle have a NY State transferable registration?[NEWLINE]user: no is not.[NEWLINE][BOUNDARY][NEWLINE]user: Wha are other documents that can be used as proof of ownership?[NEWLINE]agent: You could use as proof of ownership a bill of sale of the previous owner or your cancelled check for payment.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do with a non-transferable registration?[NEWLINE]agent: with the non-transferable registration, you can use your vehicle normally but you can't transfer its ownership to another person.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what to do in case I lost my transferable registration?[NEWLINE]agent: for that matter, you should apply for a duplicate registration document at a DMV office. You can use the Application for Registration or Ttittle PDF MV-82, and also the PDF MV-82.1 for instructions[NEWLINE]user: Please tell me the full name of the PDF MV-82.1[NEWLINE]agent: Sure, the PDF MV-82.1 contains the instructions for Registering / Titling a Vehicle in New York State[NEWLINE][BOUNDARY][NEWLINE]user: Who's in charge of giving the non-transferable registration."}
{"id": "superseg_train_2053", "dialogue": "user: I need help with a non-titled vehicle[NEWLINE]agent: Do you wish to replace a NY State transferable registration?[NEWLINE]user: Yes[NEWLINE]agent: Is the registration lost?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I can't get any proof of ownership?[NEWLINE]agent: You must contact the person that sold you the vehicle, boat or snowmobile to you and get a receipt of sale.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a duplcate registration?[NEWLINE]agent: The current owner can apply for a duplicate registration document at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use an old registration?[NEWLINE]agent: You can show an old registration, an original Manufacturer 's Certificate of Origin, or an original Manufacturer 's Statement of Origin[NEWLINE][BOUNDARY][NEWLINE]user: What forms do I need to apply for a transferable registration?[NEWLINE]agent: Use the Application for Registration or Title PDF MV-82 and the instructions for Registering / Titling a Vehicle in New York State PDF MV-82.1[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to transfer titled vehicles?"}
{"id": "superseg_train_2054", "dialogue": "user: Hello, I have an issue with the ownership of a vehicle. What happens if proof of ownership is not available?[NEWLINE]agent: Do you have a title certificate with the name of the previous owner?[NEWLINE]user: No I do not.[NEWLINE][BOUNDARY][NEWLINE]user: What if there were no previous owners?[NEWLINE]agent: The sellers must provide proofs of all previous ownership and provide a bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: What if the NY State transferable registration was misplaced?[NEWLINE]agent: The person who currently owns the vehicle can apply for a duplicate registration document at the DMV. They must use the Application for Registration or Title PDF with the appropriate instructions.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other means to prove ownership?[NEWLINE]agent: Yes other evidence of ownership may be provided.[NEWLINE]agent: Other evidence of ownership must be presented such as an old registration or an original Manufacturer 's Certificate or Statement of Origin. Does the owner possess these documents?[NEWLINE]user: No I don't think so.[NEWLINE]agent: Are you certain that these documents are not available?[NEWLINE]user: there must be some other way, no?"}
{"id": "superseg_train_2055", "dialogue": "user: How do I get proof of ownership?[NEWLINE]agent: You will need an affadavit of sale.[NEWLINE]agent: Do you have one of those?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a non titled vehicle.[NEWLINE]agent: The DMV MUST VERIFY WITH PREVIOUS OWNER[NEWLINE][BOUNDARY][NEWLINE]user: Does a state of ownership work?[NEWLINE]agent: Yes make sure you receive acceptable proofs of ownership[NEWLINE]user: What happens if my certified letter is returned?[NEWLINE]agent: Bring it to the DMV office unopened.[NEWLINE][BOUNDARY][NEWLINE]user: Can the current owner then apply for duplicate registration?"}
{"id": "superseg_train_2056", "dialogue": "user: How do I obtain a disabilities parking permit while out of state?[NEWLINE]agent: Most states honor New York parking permits. If traveling out of state, be sure to contact your local motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.[NEWLINE]agent: Be sure to check with the police or motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.[NEWLINE]user: This isn't the information that I'm looking for.[NEWLINE]user: If I have a parking permit for disabilities, will I still have to pay for parking regulations and fees?[NEWLINE]agent: No, you will not be exempt from parking regulations or fees.[NEWLINE][BOUNDARY][NEWLINE]user: To obtain a parking permit, do I need to supply my address and phone number?[NEWLINE]agent: For more information please contact the NYC Department of Transportation, Bureau of Parking Permits[NEWLINE]user: I do not wish to give out my address or phone number.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact to obtain a permanent parking permit?"}
{"id": "superseg_train_2057", "dialogue": "user: Are there specific addresses and phone numbers for parking for people with disabilities?[NEWLINE]agent: Are you looking to apply for a New York state parking permit or a special New York City disability parking permit for people with disabilities[NEWLINE]user: No, not at the moment[NEWLINE]user: Can I apply for a personalized license plate?[NEWLINE]agent: Personalized plates up to six characters with the Universal Symbol of Access are available for an additional charge[NEWLINE][BOUNDARY][NEWLINE]user: Where can people with disabilities park in New York City?[NEWLINE]agent: There are no reserved spaces set aside for people with disabilities on the streets in New York City. Reserved spaces are available off-street, in parking lots. The vehicle plates for people with disabilities or a state permit for people with disabilities can be used to avail of these off-street reserved spaces[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a temporary parking permit?[NEWLINE]agent: You may be able to avail of a temporary permit which is valid for six months[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need information regarding applying for a parking permit for people with disabilities?[NEWLINE]agent: Please refer to the Parking for People with Disabilities section of the website[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific requirements needed to apply for a permanent parking permit?[NEWLINE]agent: You must live in New York State but do not need to be the licensed driver or own a vehicle, applications are made in the locality in which you live[NEWLINE]user: Who issues parking permits?"}
{"id": "superseg_train_2058", "dialogue": "user: How do I apply for handicap parking?[NEWLINE]agent: You cannot apply for a space on streets of New York but can use vehicle plates for people with disabilities.[NEWLINE]agent: You can call or visit the NYC Department of Transportion website for more info.[NEWLINE]user: So I can call or visit website.[NEWLINE]agent: yes.[NEWLINE][BOUNDARY][NEWLINE]user: Is the laws governing handicapped parking spaces?[NEWLINE]agent: Yes, state county or local law enforcement are authorized.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to submit for handicap license plates?[NEWLINE]agent: A copy of a medical certification from a doctor.[NEWLINE]user: Where can I apply?[NEWLINE]agent: At any state or county motor vehicle office.[NEWLINE][BOUNDARY][NEWLINE]user: What qualifies?"}
{"id": "superseg_train_2059", "dialogue": "user: How can I learn passenger wehicle taxes and fees[NEWLINE]agent: You can use charts[NEWLINE]agent: And if this is the original registration of your vehicle, you must pay some addition fees.[NEWLINE]user: Can you explain[NEWLINE][BOUNDARY][NEWLINE]user: For example If I reside outside New York City, will I pay at both place?[NEWLINE]agent: No. If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business[NEWLINE][BOUNDARY][NEWLINE]user: What are New York City places[NEWLINE]agent: New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) Vehicle use tax - $ 30 for two years $ 15 per year. And Supplemental MCTD fee - $ 50 for two years $ 25 per year[NEWLINE][BOUNDARY][NEWLINE]user: *And I again want to turn Registration fee chart. Exactly what is on the chart?[NEWLINE]agent: The chart shows the 2 year fee by vehicle weight[NEWLINE][BOUNDARY][NEWLINE]user: null[NEWLINE]agent: and I just told you a little bit about the fees[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay to renew a passenger vehicle registration as well"}
{"id": "superseg_train_2060", "dialogue": "user: How much will it cost to register my car?[NEWLINE]agent: It will be the registration fee plus taxes.[NEWLINE]agent: Is this the first registration?[NEWLINE]user: No, it's previously owned.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact for help with the tax?[NEWLINE]agent: You can contact your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Are there fees if I don't reside in NYC?[NEWLINE]agent: You will need to look up the taxes for your county.[NEWLINE][BOUNDARY][NEWLINE]user: Is it taxed by the size of the car?[NEWLINE]agent: The chart will show the rate for your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't live in the county listed?"}
{"id": "superseg_train_2061", "dialogue": "user: What are the fees and taxes for passenger vehicles?[NEWLINE]agent: You can use tax charts to determine registration fee and county use tax.[NEWLINE]user: Is this for original resgistration?[NEWLINE]agent: yes and you must pay fees for your plates and title.[NEWLINE][BOUNDARY][NEWLINE]user: What is a county use tax?[NEWLINE]agent: A ll residents of New York City must pay a vehicle use tax.[NEWLINE]agent: Do you live in New York City or outside of it?[NEWLINE]user: I live outside of New York City.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I see the tax chart for outside counties.[NEWLINE]agent: Ask the county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: Does this include Queens?"}
{"id": "superseg_train_2062", "dialogue": "user: I need help with fees and such[NEWLINE]agent: you can use both the registration fee and county use tax charts to determine your registration fee and county use tax[NEWLINE]user: and it has taxes?[NEWLINE]agent: yes,plus vehicle plates and title certificate fees[NEWLINE][BOUNDARY][NEWLINE]user: what is the county use tax for outside of New york city?[NEWLINE]agent: ask the city or county where you reside or have a business[NEWLINE][BOUNDARY][NEWLINE]user: and what is the supplemental fee in New york city?[NEWLINE]agent: for New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) it is $ 50 for two years $ 25 per year[NEWLINE][BOUNDARY][NEWLINE]user: and I pay a county use tax too rght?[NEWLINE]agent: Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration.[NEWLINE]agent: do you reside outside New York City and are you exempt from the vehicle use tax in the county where you reside or have a business?"}
{"id": "superseg_train_2063", "dialogue": "user: What are the fees and taxes for passenger vehicles?[NEWLINE]agent: You will use both the registration and county use tax charts to determine you registration fee and county use tax.[NEWLINE]agent: Is this the original registration of your vehicle?[NEWLINE]user: Yes it is.[NEWLINE][BOUNDARY][NEWLINE]user: I am outside New York City, how do I get those fees?[NEWLINE]agent: You will have to ask the city or county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay a vehicle use tax?[NEWLINE]agent: Residents of New York City and several counties in New York State must pay a vehicle use tax when they register or renew a passenger vehicle registration.[NEWLINE]user: What if I am exempt from the vehicle use tax?[NEWLINE]agent: You will complete form UT-11C.[NEWLINE][BOUNDARY][NEWLINE]user: How much are the fees?"}
{"id": "superseg_train_2064", "dialogue": "user: I would like to know how much I need to pay for fees and taxes for my car.[NEWLINE]agent: You will need to look at the attached charts. One is for registration fees and one is for taxes.[NEWLINE]user: This is a new car, so it is my first time paying the registration fee.[NEWLINE]agent: Okay. You will need to pay for your plate, which is $25, and you will need to pay for your title certificate, which is $50.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay any money to the county?[NEWLINE]agent: Yes. This is based on how much your car weighs. Also, if you live in one of the MCTD counties, you will have an additional fee.[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to pay the vehicle use tax?[NEWLINE]agent: You will need to pay the tax when you register a car or renew your registration.[NEWLINE]agent: What if I don't live in New York City?[NEWLINE]user: You may be exempt from the vehicle use tax in the county where you live.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an electric vehicle?"}
{"id": "superseg_train_2065", "dialogue": "user: How much are the fees to register?[NEWLINE]agent: Hello! I can help you with  that Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration[NEWLINE]agent: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business[NEWLINE]user: What If I live outside of it?[NEWLINE]user: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business,  complete form UT-11C[NEWLINE]agent: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business, complete form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: About how much are the fees?[NEWLINE]agent: I will happy to assist you with this. The chart shows the use taxes for all original registrations and renewals by the weight of the vehicle[NEWLINE]user: Is there a place to read more information?[NEWLINE]agent: If you have any questions about the taxes, ask the city or county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pay if I live in Manhatton?"}
{"id": "superseg_train_2066", "dialogue": "user: Who are the I LOVE NY Adventure Custom Plates available to?[NEWLINE]agent: You can get the I LOVE NY Adventure Custom Plates if you are an individual that holds a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks, Recreation and Historic Preservation Parks issued Empire Passport.[NEWLINE]user: How much do I have to pay to get an I LOVE NY Adventure Custom Plate?[NEWLINE]agent: The fee noted for each renewal is the $15 annual I LOVE NY fee plus the personalization fee if applicable and does not include the regular registration renewal fees due upon each renewal.  As the $15 I LOVE NY fee is an annual fee, if your registration is renewed every two years passenger and commercial class, the fee is $30 at renewal.  Motorcycle classes renew every one year, therefore a $15 I LOVE NY fee will be due at each renewal.[NEWLINE][BOUNDARY][NEWLINE]user: Are fees for the I LOVE NY Adventure Custom Plates waived if I purchased a LIFETIME NYS Parks issued Empire Passport in 2014?[NEWLINE]agent: If your purchase of the LIFETIME NYS Parks issued Empire Passport was in 2014, then, yes, indeed, the fees except for the personalization fees, if applicable, are waived for your first plate purchase and first renewal only.[NEWLINE]user: What are the personalization fees for the I LOVE NY Adventure Custom Plates?[NEWLINE]agent: Personalization fees are $31.25 for passenger and commercial registration classes and $18.75 for motorcycle class.[NEWLINE]agent: Can I order an I LOVE NY Adventure Custom Plate online?[NEWLINE]user: Can I order an I LOVE NY Adventure Custom Plate online?[NEWLINE]agent: You can order your plate online at I LOVE NY Adventure Custom Plates Gallery.  To order your plate online, you must attach a copy of your driver license and a copy of your sporting license or Empire Passport with the application form.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fee for choosing to get my new driver's license with the icons immediately?[NEWLINE]agent: If you hold a driver's license the feel will be $12.50 or it is only $5.00 if you hold a non-driver ID, or you can wait for your next license renewal at no charge.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request the icons to be added to my driver's license if I have a safe boating certificate?"}
{"id": "superseg_train_2067", "dialogue": "user: What do i do if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: You can request the icons be added to your DMV photo document[NEWLINE]agent: Does this apply to you?[NEWLINE]user: Yes, but do I go to the DMV?[NEWLINE]agent: Yes at the DMV there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing[NEWLINE][BOUNDARY][NEWLINE]user: How do i take advantage of this new easy service?[NEWLINE]agent: you may choose to get your new DMV photo document with icons immediately[NEWLINE][BOUNDARY][NEWLINE]user: Is there a fee?[NEWLINE]agent: Yes. there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing your photo document during your visit[NEWLINE]user: can i do this online?[NEWLINE]agent: online using the online sporting license system at the NYS website[NEWLINE]agent: Does this answer your question?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: where can i get the i love NY custom plates?"}
{"id": "superseg_train_2068", "dialogue": "user: what if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: you may request the icons be added to your dmv photo document in two ways[NEWLINE]agent: when visiting the dmv office. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: there is a $12.50 $5.00 for non driver ID holders new document fee unless you are renewing your photo document during your visit[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?[NEWLINE]agent: you may choose to get your new dmv photo document with the icons immediately.[NEWLINE][BOUNDARY][NEWLINE]user: what do the adventure custom plates cost?[NEWLINE]agent: the fee is $30 at renewal[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?[NEWLINE]agent: new lifetime sporting license purchasers and those that complete a boating safety course can opt to hae icons added to their nys driver license and non driver id when you purcahse[NEWLINE]user: am i required?[NEWLINE]agent: all individuals born on or after may 1, 1996 are now required to successfully complete an approved course in boater education in order to operate a motorboat[NEWLINE][BOUNDARY][NEWLINE]user: nys adventure license?"}
{"id": "superseg_train_2069", "dialogue": "user: what if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: you may request the icons to be added to your dmv photo document in two ways[NEWLINE]agent: when  can i do this?[NEWLINE]user: when visiting the dmv office[NEWLINE][BOUNDARY][NEWLINE]user: what do the adventure custom plates cost?[NEWLINE]agent: $15[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?[NEWLINE]agent: you may choose to get your new dmv photo document with the icons immediately[NEWLINE][BOUNDARY][NEWLINE]user: any fees for the adventures custom plates?[NEWLINE]agent: no online ordering is possible[NEWLINE]user: when do motorcycle classes renew?[NEWLINE]agent: motorcycle classes renew every 1 year[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?"}
{"id": "superseg_train_2070", "dialogue": "user: How do I go about getting customized plates?[NEWLINE]agent: The I LOVE NY Adventure Custom Plates viewable here [ 2 ] are available to individuals that hold a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks, Recreation and Historic Preservation Parks issued Empire Passport.[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you, what if I already have a safe boating certificate?[NEWLINE]agent: sure! no problem! You may request the icons be added to your DMV photo document in two ways ; online using the Online Sporting License System at the NYS website or by visiting a NYS Department of Motor Vehicles office and presenting the required proof[NEWLINE]agent: Did you check out the online sporting license system yet?[NEWLINE]user: No I didnt yet, can I just go to the DMV?[NEWLINE]agent: If you wish you can[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step to take to deal with this?[NEWLINE]agent: Sure happy to help. ou may choose to get your new DMV photo document with the icons immediately, for a fee of $ 12.50 $ 5.00 for non - driver ID holders, or wait for your next license renewal at no charge[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain them on a regular passenger car[NEWLINE]agent: There are many ways to do this, I will be glad to help you.   you may order them online at I LOVE NY Adventure Custom Plates Gallery[NEWLINE]user: How much does that cost?"}
{"id": "superseg_train_2071", "dialogue": "user: What information can you give me about a sporting license?[NEWLINE]agent: You can request the information from the DMV.[NEWLINE]agent: Do you have proof of having the license?[NEWLINE]user: Yes, I can provide it.[NEWLINE]agent: There is a fee for the driver holders.[NEWLINE][BOUNDARY][NEWLINE]user: Can I customize a plate?[NEWLINE]agent: Yes, there's a catalog that shows the pictures.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an additional fee?[NEWLINE]agent: Yes there's an annual fee and a renewal fee.[NEWLINE][BOUNDARY][NEWLINE]user: Will it take long?[NEWLINE]agent: You can pay a fee and get it immediately or wait for the renewal.[NEWLINE][BOUNDARY][NEWLINE]user: How much does it cost?"}
{"id": "superseg_train_2072", "dialogue": "user: What do I do if I already have a lifetime sporting license?[NEWLINE]agent: Then you can request the icon be added to your DMV document either using the website or going to your DMV office.[NEWLINE]agent: Do you need to know what to expect at the DMV office?[NEWLINE]user: Yes, I've never done this before.[NEWLINE]agent: Bring the required proof and there is a $12.50 fee, $5.00 for non-driver ID's.[NEWLINE][BOUNDARY][NEWLINE]user: Are custom plates available now?[NEWLINE]agent: Yes, the I LOVE NYS Adventure plates are currently available.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order them online?[NEWLINE]agent: No, but you can bring a copy of your driver's license and a copy of your sporting license with the application form.[NEWLINE][BOUNDARY][NEWLINE]user: Can you get these plates for any vehicle?[NEWLINE]agent: Yes, they are available for passenger, commercial and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: Is it yearly or is there a lifetime option?"}
{"id": "superseg_train_2073", "dialogue": "user: Hello, can you tell me about acceptable proof of ownership for manufactured homes?[NEWLINE]agent: of course. For manufactured home from the model year 1995 and newer, you can use as proof of ownership the Certificate of Title, any acceptable proof of ownership from other states, among other documents.[NEWLINE]agent: Have you purchased a new manufactured home from a dealer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: What about proof of ownership for a new ATV?[NEWLINE]agent: for new ATVs, you can use as acceptable proof of ownership the Manufacturer's Certificate of Origin (MCO) or the Manufacturer's Statement of Origin (MSO).[NEWLINE][BOUNDARY][NEWLINE]user: And what can I use as proof of ownership for a trailer model 1976?[NEWLINE]agent: for that case, you can use either the NY State Certificate of Title (original or a certified copy) or a acceptable proof of ownership from any other state.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now I need to know about the proof of ownership for snowmobiles purchased from a dealer.[NEWLINE]agent: for snowmobiles purchased from a dealer, you can use as proof of ownership the Manufacturer's Certificate of Origin or the Manufacturer's Statement of Origin. There are some more options.[NEWLINE][BOUNDARY][NEWLINE]user: What in case the owner dies. How does the transfer go?"}
{"id": "superseg_train_2074", "dialogue": "user: I need help with a vehicle that was owned by a family member who recently passed away.[NEWLINE]agent: There's a checklist that you can use to get started.[NEWLINE]agent: How do I transfer ownership?[NEWLINE]user: You must complete an affidavit.[NEWLINE]agent: It should automatically transfer to you depending on the value.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: The previous registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if there's more than one?[NEWLINE]agent: They will become part of the estate.[NEWLINE][BOUNDARY][NEWLINE]user: How do I file?[NEWLINE]agent: Go to the department of transportation.[NEWLINE][BOUNDARY][NEWLINE]user: Who has to sign the transfer?"}
{"id": "superseg_train_2075", "dialogue": "user: I just bought a car from a dealer, how do I go about transferring ownership?[NEWLINE]agent: I can help you with that, no problem!  [171] Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV.s[NEWLINE]agent: Did you purchase a vehicle from the dealer?[NEWLINE]user: yes I did.[NEWLINE]agent: I would be glad to show you how to file a complaint. learn how to file a complaint [ 7 ]  here.[NEWLINE]user: Ok so i would need to bring proof to the DMV?[NEWLINE]agent: yes that is correct.[NEWLINE]user: Will the dealer send the information I need to the DMV?[NEWLINE]agent: Thank you for your pateince while I researched the answer. Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: What would I do if the vehicle is a part of a living trust?[NEWLINE]agent: No problem.  complete Part II of form DTF-802 for a gift.[NEWLINE][BOUNDARY][NEWLINE]user: My dad has passed away and I am trying to transfer ownship of his vehicle, can you help?[NEWLINE]agent: My condolences. they must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse[NEWLINE][BOUNDARY][NEWLINE]user: Can the owner and the settlor be the same person?"}
{"id": "superseg_train_2076", "dialogue": "user: I need some deceased owner info for transfers[NEWLINE]agent: Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843[NEWLINE]agent: will the transfer be made according to the Estates, Powers & Trust Law of New York State?[NEWLINE]user: no it won't[NEWLINE]agent: is there a surviving spouse that wants to transfer ownership?[NEWLINE]user: yes there is[NEWLINE]agent: okay, the spouse  must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse[NEWLINE]user: what if there had been no surviving spouse?[NEWLINE]agent: it would be disqualified[NEWLINE][BOUNDARY][NEWLINE]user: what about cars and living trusts?[NEWLINE]agent: The owner and the settlor must complete Statement of Transaction- Sale or Gift of Motor Vehicle, Trailer, All - Terrain Vehicle ATV, Vessel Boat, or Snowmobile at NY State Department of Tax and Finance[NEWLINE][BOUNDARY][NEWLINE]user: what proof do we need for trailers?"}
{"id": "superseg_train_2077", "dialogue": "user: How long are in-transit vehicle permits valid for?[NEWLINE]agent: 30 days.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you already paid the fee?[NEWLINE]user: Yes, I paid already.[NEWLINE]agent: The fee is $12.50.[NEWLINE][BOUNDARY][NEWLINE]user: What permit do I need to transport a vehicle from two different locations in New York?[NEWLINE]agent: The in-transit permit is all you need.[NEWLINE][BOUNDARY][NEWLINE]user: What fees do I need to pay?[NEWLINE]agent: Great question, you may also need to pay title or lien fees and dont forget about the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. What type of proof of insurance does a non New York resident need?[NEWLINE]agent: So you dont live in New York State?"}
{"id": "superseg_train_2078", "dialogue": "user: How do I register my vehicle from Missouri?[NEWLINE]agent: If you purchased it in another stae you would need to go to that states dmv[NEWLINE]user: oh ok thank you, it does not apply to me[NEWLINE][BOUNDARY][NEWLINE]user: Do all vehicles need proof of insurance to apply for a vehicle permit?[NEWLINE]agent: In some states they do not, for example, in New York[NEWLINE][BOUNDARY][NEWLINE]user: What is needed if you are not a new york resident?[NEWLINE]agent: You are not a New York resident currently?[NEWLINE]user: No I am not.[NEWLINE][BOUNDARY][NEWLINE]user: It is a light trailer, does that make a difference?[NEWLINE]agent: Light trailers do not need proof of insurance[NEWLINE][BOUNDARY][NEWLINE]user: and if i do not have one of those?"}
{"id": "superseg_train_2079", "dialogue": "user: what do i need to do if i bring a vehicle from another state to register in new york?[NEWLINE]agent: if you purchase a vehicle in another state. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: you will need to go through the states dmv office to get a temporary plate and registration to transport the vehicle to new york[NEWLINE][BOUNDARY][NEWLINE]user: do all vehicles need proof of insurance to apply for a vehicle permit?[NEWLINE]agent: vehicles that do not require insurance in new york state are not required to present proof of insurance[NEWLINE][BOUNDARY][NEWLINE]user: what do i do to bring a vehicle purchased in new york state to another state?[NEWLINE]agent: you can apply for an in transit permit, which will allow you to transport a vehicle from a location in new york state to a location outside new york state[NEWLINE][BOUNDARY][NEWLINE]user: what if im not a new york resident.[NEWLINE]agent: non new york state residents can apply[NEWLINE][BOUNDARY][NEWLINE]user: can i apply for an in transit permit?[NEWLINE]agent: you will need a proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: what is acceptable proof of insurance?[NEWLINE]agent: if you are a resident of new york state. does this apply to you?"}
{"id": "superseg_train_2080", "dialogue": "user: How long is an in-transit permit valid?[NEWLINE]agent: An in-transit permit is valid for 30 days.[NEWLINE][BOUNDARY][NEWLINE]agent: How much is the fee for obtaining an in-transit permit?[NEWLINE]user: The cost for in-transit permits is $12.50.[NEWLINE]agent: The cost for in-transit permits is $12.50[NEWLINE][BOUNDARY][NEWLINE]user: If I'm not a New York resident, will I have to pay anything?[NEWLINE]agent: You may need to pay lien or title fees as well as sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm from out of state, what are some acceptable forms of proof of insurance?[NEWLINE]agent: Are you a resident of New York State?"}
{"id": "superseg_train_2081", "dialogue": "user: Do you sell our personal information to companies without our consent?[NEWLINE]agent: We do for a fee. That includes contract sales, a pay-per-search, and over-the-counter.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your information is being sold under contract sales?[NEWLINE]user: Yes, I would like to know if my information is being sold via contract sales.[NEWLINE]agent: We sell registration and vehicle data every two years and the information can only be used for purposes such as warranties or safety recalls.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if insurance companies cannot access my information through their searches?[NEWLINE]agent: The insurance company would need you to seed them a copy of your driver record in order for them to send you a quote. This makes it harder for customers to get affordable rates.[NEWLINE][BOUNDARY][NEWLINE]user: How will I be made aware of any safety recalls on my used car?[NEWLINE]agent: Manufacturers will be able to contact you about safety recalls by the data they have through their DMV contract sales program.[NEWLINE][BOUNDARY][NEWLINE]user: How are insurance companies able to provide quotes so quickly?[NEWLINE]agent: They can provide quick quotes because they are able to quickly and easily access your driving records.[NEWLINE][BOUNDARY][NEWLINE]user: Is contract sales legal?[NEWLINE]agent: Contract sales are legal. They follow New York State Law and federal law.[NEWLINE][BOUNDARY][NEWLINE]user: Is anyone able to access the pay-per-search feature?"}
{"id": "superseg_train_2082", "dialogue": "user: Why should I share DMV information?[NEWLINE]agent: The DMV information shared with bus companies, employers, insurance companies, researchers, and motor vehicle manufacturers, through each of the three sharing methods, makes our lives safer and more convenient[NEWLINE]agent: If this information were not made available traffic safety and commerce would be negatively impacted, do you need more infromation on this?[NEWLINE]user: Yes[NEWLINE]agent: A few examples of how DMV s information sharing programs benefit all of us are provided below[NEWLINE][BOUNDARY][NEWLINE]user: How much does the DMV get from pay-per-search sales?[NEWLINE]agent: $ 58 million per year[NEWLINE][BOUNDARY][NEWLINE]user: How much does it get from over the counter sales?[NEWLINE]agent: Approximately $ 3.0 million per year[NEWLINE][BOUNDARY][NEWLINE]user: How long does a quote take?[NEWLINE]agent: You can expect a rate quote within minutes. Insurance companies are able to provide this convenient service because they have direct pay - per - search access to DMV information[NEWLINE][BOUNDARY][NEWLINE]user: How much does the DMV get from contract sales?[NEWLINE]agent: Approximately $ 2.2 million per year[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info on this?"}
{"id": "superseg_train_2083", "dialogue": "user: does dmv sell driver license and vehicle information to others?[NEWLINE]agent: yes. dmv makes driver license and vehicle registration information available for a free using three methods.[NEWLINE][BOUNDARY][NEWLINE]agent: contract sales. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: in accordance with the federal DPPA and NY state law dms sells registration and vehicle date through an open procurement process every two years[NEWLINE]user: so they cant use dmv information?[NEWLINE]agent: those in connection with the issuance of manufacturer s warranty, safety recall or similar notices important things that keep the public safe[NEWLINE][BOUNDARY][NEWLINE]user: can i shop online for insurance companies?[NEWLINE]agent: you expect a rate quote within minutes. insurance companies are able to provide this convenient service because they have direct pay[NEWLINE][BOUNDARY][NEWLINE]user: do i have to pay per search?[NEWLINE]agent: in accordance with ny state law anyone requesting access using this method must apply to the dmv[NEWLINE][BOUNDARY][NEWLINE]user: are social security numbers sold?"}
{"id": "superseg_train_2084", "dialogue": "user: Is my driver license and vehicle information safe or is this information sold or shared with others?[NEWLINE]agent: Yes, your information of shared with companies who insure your vehicle or who repair  your vehicle after a collision.[NEWLINE]agent: Do one of the above apply to you? Have you had an accident or does your vehicle need repair?[NEWLINE]user: This does not apply to me, I have not had an accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone access my information or my vehicle information by using a Pay-Per-Search facility?[NEWLINE]agent: Yes, In accordance with NY State law anyone using this method has to apply to DMV and sign an agreement identifying their permissible use under the DPPA. Searches cost $7 each. Searches are usually done by insurance companies, who have to rate and monitor drivers or investigate claims. Searches are also done by employers who are required by monitor their employers driving records.[NEWLINE][BOUNDARY][NEWLINE]user: Why to Insurance Companies need this information, I can give it to them myself?[NEWLINE]agent: If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.[NEWLINE]user: What if my driving history is not correct?[NEWLINE]agent: If you feel the information is not correct you would have to purchase your driver record and send it to the insurance company before they could issue you with a quote. This practice would slow down the process and probably be very inconvenient.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get this information in person? If I visited your offices could I get this information immediately?[NEWLINE]agent: Yes, that is possible. You can visit the office and request the information at the counter. Anyone can visit the office and purchase a driver license record so long as the requestor provide sufficient identification and can identify one and only one record that is required.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Hazardous Materials Driver?"}
{"id": "superseg_train_2085", "dialogue": "user: I would like to know whether I can buy information on driver license and vehicle from DMV.[NEWLINE]agent: Yes. You can buy the information through contract sales, pay - per - search and over - the - counter.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the contract sales method?[NEWLINE]agent: Through contract sales method, DMV sells the information for every two years by an open procurement process. The successful bidders must follow the limitation that comes with the information so that the information will not be misused.[NEWLINE][BOUNDARY][NEWLINE]user: Does motor vehicle manufacturers also use the information shared by DMV?[NEWLINE]agent: Yes and it is a good example how the sharing programs play a critical role in improving public safety and make our life more convenient.[NEWLINE][BOUNDARY][NEWLINE]user: What else the benefits of the shared information?[NEWLINE]agent: Bus companies could check their bus drivers and confirm their ability to safely drive the school bus. Employers could check their workers records to be aware of anything suspicious that might cause safety problems and there are many more examples on how the shared information benefits our daily life.[NEWLINE]agent: Without the shared information, traffic safety and commerce would also be impacted negatively.[NEWLINE]user: I never thought that it can also have impact on commerce.[NEWLINE][BOUNDARY][NEWLINE]user: Could I access the data for DPPA purposes?[NEWLINE]agent: Yes you may access it through pay - per - search service for a legitimate DPPA purposes. However, you must also sign an agreement identifying that the purpose is permissible under the DPPA.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when an insurance company could not use the shared information programs?"}
{"id": "superseg_train_2086", "dialogue": "user: What information should i see on my lifetime driving record?[NEWLINE]agent: You should see all your license information that currently stored by the DMV on you.[NEWLINE]user: What about my driving license abstract?[NEWLINE]agent: A standard ones should only contains information that is still required to keep by the DMV. Meanwhile, only 4 years records of most recent suspensions and revocations are shown on a standard driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: What should i do if i suspect that my driving recod abstract contains wrong information?[NEWLINE]agent: You need to contact the DMV Call Center.[NEWLINE]user: How can i contact the DMV Call Center?[NEWLINE][BOUNDARY][NEWLINE]user: What about out of state courts suspensions and revocations on my lifetime driving records?[NEWLINE]agent: You can contact the DMV Call Center at [3]. About the suspensions and revocations in out of state courts, the address and phone numbers of associated courts will be recorded as provided by the issuing jurisdiction.[NEWLINE][BOUNDARY][NEWLINE]user: Does the word Header is a part of the abstract?[NEWLINE]agent: No. It is not part of the driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: If i had done a conviction or forfeiture violation before, would the description appear at its section?"}
{"id": "superseg_train_2087", "dialogue": "user: What is shown on my lifetime driving record?[NEWLINE]agent: A lifetime driving record contains all the information DMV possesses about you.[NEWLINE]agent: Is there any specific information you are seeking on your driving record such as suspensions and revocations?[NEWLINE]user: Yes, will all suspensions on my license be shown on my driving record?[NEWLINE]agent: On your standard driving record, most suspensions will be removed 4 years from the suspension date. However, all suspensions that you have received since you've obtained your license will show up on your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I think that suspension information is wrong in my driving record abstract?[NEWLINE]agent: IPlease contact the DMV Call Center. They will be able to assist you with this problem.[NEWLINE][BOUNDARY][NEWLINE]user: Will suspensions that I obtained out of state show up on my lifetime driving record?[NEWLINE]agent: Yes. The address and phone number of the court that issued your suspension will be recorded in your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What information about my current license is recorded in my lifetime driving record?[NEWLINE]agent: Your license class and current expiration date will be included in your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: How will suspensions be shown in my lifetime driving record?"}
{"id": "superseg_train_2088", "dialogue": "user: what information appears on a lifetime driving record?[NEWLINE]agent: A \"lifetime\" driving record contains all the licence information the DMV currently has available about a driver. it displays all the information that the DMV possesses.[NEWLINE]agent: would you like me to give you some more details about what it actually contains?[NEWLINE]user: no thank you, thats okay[NEWLINE]user: what else can you tell me about the lifetime driving record?[NEWLINE]agent: there is some information that may not appear on the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: what information does appear on the driving record?[NEWLINE]agent: information such as name, status, ie. whether the person is alive or deceased.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i fail to pay a fine?[NEWLINE]agent: it will include information such as:[NEWLINE]user: where would i have to go if i fail to pay the fine?"}
{"id": "superseg_train_2089", "dialogue": "user: What is on a lifetime driving record?[NEWLINE]agent: I can explain:  A \" lifetime \" driving record contains all the license information DMV currently has available about a driver[NEWLINE]user: So if i have had revocations it will only show on the standard driving record?[NEWLINE]agent: I will be glad to help with that and answer it. most suspensions and revocations are only shown on the standard driving record abstract for 4 years from the date the suspension or revocation ended[NEWLINE][BOUNDARY][NEWLINE]user: What if it is for out of state roccorunces?[NEWLINE]agent: It may be different for each state or county, the court s address and phone number are recorded as provided by the issuing jurisdiction[NEWLINE][BOUNDARY][NEWLINE]user: I seem to have something incorrect on my driving record, how do I address that?[NEWLINE]agent: If you suspect something is incorrect, please feel free to contact the local DMV[NEWLINE]user: My address is wrong on it.[NEWLINE]agent: You can call the DMV center[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I have a non scofflaws?[NEWLINE]agent: you can find  The type of sanction imposed suspension or revocation which results from reasons other than failure to answer a summons or pay a fine / surcharge / assessment[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find the different classes of license?"}
{"id": "superseg_train_2090", "dialogue": "user: what information appears on a lifetime driving record?[NEWLINE]agent: a lifetime driver record contains all license information that the DMV has about a driver however it may not include information that dates back to when a driver was initially granted driving privileges.[NEWLINE]user: could i have an example?[NEWLINE]agent: sure, a lifetime driving record will show suspensions and revoocations that are older than 4 years.[NEWLINE][BOUNDARY][NEWLINE]user: what is Non-Driver ID?[NEWLINE]agent: it includes issue date and expiration date[NEWLINE][BOUNDARY][NEWLINE]user: What about the standard drivers license?[NEWLINE]agent: a standard drivers licence only shows suspensions and revocations for 4 years from the date the suspension or revocation ended.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if the court is out of state?[NEWLINE]agent: the court's address and phone number are recorded by the issuing jurisdiction[NEWLINE][BOUNDARY][NEWLINE]user: what if the information on my driving record is wrong?[NEWLINE]agent: you will need to contact your local DMV if you suspect that your driving record contains incorrect information.[NEWLINE]user: null[NEWLINE]agent: the information for the DMV call centre is at the top of the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: what if there is a change in the class/privileges?"}
{"id": "superseg_train_2091", "dialogue": "user: Do I need to turn in in to DMV?[NEWLINE]agent: Do you have these documents available?[NEWLINE]user: Yes, why do I need to mail a copy of his death certificate to DMV?[NEWLINE]agent: Providing copies of these documents will ensure that your deceased loved one will not become a target of identity theft.[NEWLINE][BOUNDARY][NEWLINE]user: What about registration? My father had just registered his truck shortly before he passed away. Is it possible to receive a refund?[NEWLINE]agent: After the criteria is met to receive a refund, DMV can issue a refund to the name of the estate.[NEWLINE][BOUNDARY][NEWLINE]user: What about his vehicle title and license plates?[NEWLINE]agent: DMV can assist you with these issues.[NEWLINE][BOUNDARY][NEWLINE]user: So, I need a copy of his death certficate and license to give to DMV?[NEWLINE]agent: Yes. This ensures that you will not receive any more mailings for the deceased loved one.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria needs to be met to receive a registration refund?[NEWLINE]agent: You need to fill out and sign the Request for Refund MV-215 with \"deceased\" wriiten on the form. You will also need a copy of his death certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my deceased father's truck into my name?"}
{"id": "superseg_train_2092", "dialogue": "user: I need more info a my drivers license[NEWLINE]agent: Are you reporting a death?[NEWLINE]user: Yes[NEWLINE]agent: Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV. This will prevent further mailings or identity theft[NEWLINE][BOUNDARY][NEWLINE]user: Do I give you the plates?[NEWLINE]agent: It may be possible to request a refund of the deceased individual s registration fee. DMV will issue the refund to the name of the estate.[NEWLINE]agent: Has the estate of the registrant is settled?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: There are outstanding issues[NEWLINE]agent: The death of a family member can be a busy and difficult time. When someone dies, they often leave outstanding issues that need to be resolved. On this page you ll find information that will help you take care of any issues with the deceased individual s driver s license and vehicle registration and title[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer ownership of the deceased's vehicle?[NEWLINE]agent: Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843[NEWLINE][BOUNDARY][NEWLINE]user: When the estate is settled, what do I do?"}
{"id": "superseg_train_2093", "dialogue": "user: I need to update my address on my driver's license.[NEWLINE]agent: Has your spouse passed away?[NEWLINE]user: No, I just moved and need to update my address.[NEWLINE][BOUNDARY][NEWLINE]user: My previous house has been settled.[NEWLINE]agent: Ok, you can call the DMV Revenue Accounting line at 888-525-5245[NEWLINE][BOUNDARY][NEWLINE]user: If I mail in a copy of their death certificate and license, will it prevent identity theft?[NEWLINE]agent: Yes, we can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my deceased husband's vehicle transferred into my name?[NEWLINE]agent: I can send you a PDF checklist that you can use to help with transferring the ownership of the vehicle over to you.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, it is a difficult time for me, but I know I need to get this issue resolved.  What about page 4?[NEWLINE]agent: I am so very sorry for your loss.  I can walk you through page 4 and what you need to do.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a refund of my husband's registration fee?"}
{"id": "superseg_train_2094", "dialogue": "user: My mother has just passed away.  Can you please give me the address for reporting this to the DMV?[NEWLINE]agent: Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV.  You can mail that to DMV License Production Bureau, P.O. Box 2688 ESP, Albany, NY 12220-0668.  This will prevent further mailings or identity theft.[NEWLINE]agent: Can a refund be issues on my mother's registration fee since she just passed?[NEWLINE]user: I would like to get a refund on my mother's registration fee since she just passed, however, I am not the executrix.  Is this still possible?[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive the refund of my mother's registration fee?[NEWLINE]agent: It is possible to request that refund, however DMV will issue it to the name of the estate, so you would have to work that out in a way for you to receive it then.  To request the refund of your recently passed mother's registration fee, you must surrender the vehicle plates at a DMV office and request a transfer receipt, not a refund receipt.  You need to have the executor or executrix of the estate send a completed and signed Request for Refund [1] MV-215 with \"deceased\" on the form, a photocopy of the death certificate, and the transfer receipt to the address listed on the Request for Refund form.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a phone number I can call to request a Next of Kin form?[NEWLINE]agent: You can call the DMV Revenue Accounting Unit for that form at 518-474-0902.[NEWLINE][BOUNDARY][NEWLINE]user: What is the exact purpose of that Next of Kin form?[NEWLINE]agent: The Next of Kin form is used if the estate of the registrant is settled.  In that case, the refund is issued in the name of the next of kin.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I decide to transfer ownership of my recently deceased mother's car?[NEWLINE]agent: You can use PDF [2} MV-843 as the checklist to help you transfer the ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Since my mother has passed, who can issue a refund to her estate for her registration?"}
{"id": "superseg_train_2095", "dialogue": "user: Looking for information on my ID[NEWLINE]agent: Who might this be? You or for someone else?[NEWLINE]user: I had my father die and want to make sure everything in his estate is taken care of.[NEWLINE]agent: You would need to provide a certificate of death as well as anything else to ensure no ID theft is taking place, though I am sorry for your loss.[NEWLINE][BOUNDARY][NEWLINE]user: If I do that, can I get the title of his car transferred to me?[NEWLINE]agent: There is a checklist you can go through to make sure you have everything you need, please reference that.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to surrender his plates when I do this?[NEWLINE]agent: You can, although you may be eligibile for a refund if you meet the pre-reqs for it.[NEWLINE]agent: You need to make sure the estate is settled, though, before you begin this process.[NEWLINE]user: It is currently ongoing, we''re waiting on the executor to finish the will.[NEWLINE]agent: I would then refer you to the DM Accounting Unit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions about this than just fees?[NEWLINE]agent: If they have outstanding tickets or fees, you may or may not be liable for them if you take over the registration. Please check with the appropriate department to determine this.[NEWLINE][BOUNDARY][NEWLINE]user: Is their number (518) 474-0902?"}
{"id": "superseg_train_2096", "dialogue": "user: What is plate surrender and registration refund?[NEWLINE]agent: You can request a refund for a deceased individuals registration.[NEWLINE]agent: Is the estate settled?[NEWLINE]user: No it is not.[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer ownership of deceased individuals vehicle.[NEWLINE]agent: Here is a checklist PDF [ 2 ] MV-843.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I mail the copy of the death certificate.[NEWLINE]agent:  DMV License Production Bureau P.O. Box 2688 ESP Albany,NY 12220 - 0668s[NEWLINE][BOUNDARY][NEWLINE]user: What if there are outstanding issues?[NEWLINE]agent: ] On this page  you can info to help you.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact if the estate is settled?[NEWLINE]agent: The DMV Revenue Accounting Unit.[NEWLINE][BOUNDARY][NEWLINE]user: And mail it where?[NEWLINE]agent: DMV License Production Bureau P.O. Box 2688 ESP Albany,NY 12220 - 0668s[NEWLINE]user: do i need to mail a death certificate?"}
{"id": "superseg_train_2097", "dialogue": "user: I have a family member passed and need help with driver license permit and ID.[NEWLINE]agent: Please mail a copy of the death certificate and a copy of their license to the DMV.[NEWLINE]user: This does not apply to me.[NEWLINE]user: Will this prevent identity theft?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: Why is this neccessary?[NEWLINE]agent: They often leave outstanding issues.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I need to contact?[NEWLINE]agent: Please call 518 - 474 - 0902 the DMV Revenue Accounting Unit[NEWLINE]user: What about registration refund?[NEWLINE]agent: It may be possible and would be refunded to the name of the estate.[NEWLINE]user: What if the estate is settled?[NEWLINE]agent: Call the DMV Revenue Accounting Unit[NEWLINE][BOUNDARY][NEWLINE]user: How do i transfer ownership of the vehicle?"}
{"id": "superseg_train_2098", "dialogue": "user: Where can I get information on obtaining a CDL permit?[NEWLINE]agent: Information for obtaining a CDL permit can be found in the CDL Permit Rule.[NEWLINE]user: I don't need information about the CDL Permit Rule. I need information on obtaining a CDL.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to see additional resources regarding CDL permits?[NEWLINE]user: Yes, I would like to see these resources.[NEWLINE]agent: The DMV License Event Notification Service, New York Vehicle and Traffic Law, and Federal Motor Carrier Safety Administration are all resources that you can use to obtain information about CDL permits.[NEWLINE][BOUNDARY][NEWLINE]user: What is the CDL Permit Rule?[NEWLINE]agent: The CDL Permit Rule is a regulation amended for CDL standards by the The Federal Motor Carrier Safety Administration(FMCSA).[NEWLINE]user: What is a CLP and how is it different from a CDL?[NEWLINE]agent: CLP or Commercial Learner Permit are permits, whereas CDL(Commercial Driver License) is the actual license.[NEWLINE][BOUNDARY][NEWLINE]user: Can a CLP be suspended or revoked like a CDL?[NEWLINE]agent: Yes. According to New York, they are required to apply federally mandated commercial suspensions and revocations.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about the CDL Permit Rule?"}
{"id": "superseg_train_2099", "dialogue": "user: What CDL changes have been made in Phase 1?[NEWLINE]agent: Are you inquiring about new CDL skills testing changes?[NEWLINE]user: No, I already know about these changes.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking information about Phase 1 National suspension and revocation screening?[NEWLINE]user: No. I am familiar with the new suspension and revocation screenings.[NEWLINE][BOUNDARY][NEWLINE]user: What about Phase 3? What changes have been made there?[NEWLINE][BOUNDARY][NEWLINE]agent: There have been new changes to endorsements and CDL restrictions. Would you like more information about this?[NEWLINE]user: Yes. What new CDL restriction changes have been made?[NEWLINE]agent: There are new CDL restrictions may apply to CLP holders who partake in skills tests in vehicles that do not have full airbrakes or a manual transmission.[NEWLINE]user: What vehicle requirements could cause a restriction on my CDL?[NEWLINE]agent: There are several incidents which would result in a restriction on your license. For example, if the vehicle you are driving has an automatic transmission and this is your first road test in a CMV, there will be a E restriction on your license.[NEWLINE][BOUNDARY][NEWLINE]user: What new revocations could effect my ability to obtain a CLP or CDL?[NEWLINE]agent: Your commercial license will be revoked for one year if you are found guilty or were convicted of falsifying a CDL application or misrepresented your self certification driving type.[NEWLINE][BOUNDARY][NEWLINE]user: Can I provide photo copies of documents needed for application completion?"}
{"id": "superseg_train_2100", "dialogue": "user: I need help with Phase 2[NEWLINE]agent: The Medical Certification changes?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: I need help with changes to phase 3[NEWLINE]agent: OK, new restrictions include if the vehicle has an automatic transmission, and if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction.[NEWLINE]user: If the vehicle used for the test has an automatic transmission then what?[NEWLINE]agent: If it is and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.[NEWLINE][BOUNDARY][NEWLINE]user: What are the employer responsibilities with regards to CLP?[NEWLINE]agent: Section 140 of the New York State Transportation Law is amended to provide that no employer will allow an employee to operate a commercial motor vehicle during any period in which the operator does not have a valid CLP or CDL or does not have those with a proper class or endorsement[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL with an L restriction?[NEWLINE]agent: You will be upgraded from an L to a Z restriction[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my medical certification becomes not certified?"}
{"id": "superseg_train_2101", "dialogue": "user: I want more info on phase 3[NEWLINE]agent: Do you need help with endorsement and restriction changes?[NEWLINE]user: Yes[NEWLINE]agent: New CDL restrictions defined below by the Federal Motor Carrier Safety Administration FMCSA may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.[NEWLINE]agent: Does the vehicle used for your skills test have an automatic transmission?[NEWLINE]user: Yes[NEWLINE]agent: OK, well if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction[NEWLINE]user: What is an E restriction?[NEWLINE]agent: An E restriction is given when you are driving an automatic and this is yoru first road test in a CMV[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have an open suspension?[NEWLINE]agent: The CDL Permit Rule broadens the criteria used during CLP and CDL license applications to check for open suspensions and revocations in other states.New York State will reject any application where a driver has any open suspension or revocation in any state[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL with an L restriction?"}
{"id": "superseg_train_2102", "dialogue": "user: Can you tell me about the phase 2 of the implementation of the CDL permit rule?[NEWLINE]agent: Dp ypou want to know about the medical certification changes?[NEWLINE]user: Yes, please.[NEWLINE]agent: In this phase, the New York State DMV sended CLP holders a notification if their medical certification status appeared as \"Not Certified\", after which the CLP was canceled if the CLP holder didn't re-certify within 55 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can the NY State reject my application if I have an open suspension in another state?[NEWLINE]agent: Yes. With the CDL Permit Rule the NY State can check for open suspensions and revocations in other states and reject any application if it finds open suspensions.[NEWLINE]user: To what applications applies the CDL Permit Rule?[NEWLINE]agent: It applies to the CLP and CDL license applications.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to make sure to receive the notification for when the medical certification status becomes \"Not Certified\"?[NEWLINE]agent: We can send employers the notification of the changes if they subscribe to the NY State License Event Notification Service (LENS).[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the L restriction on my CDL upgraded?[NEWLINE]agent: If you do the test in a vehicle with air over hydraulic brakes, your restriction will be upgraded from an L to a Z.[NEWLINE][BOUNDARY][NEWLINE]user: Now tell me about the sanctions for CLP holders."}
{"id": "superseg_train_2103", "dialogue": "user: I'm looking at getting a CDL for the first time.[NEWLINE]agent: Do you have any restrictions on your personal driver's license already?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Outstanding. There is a table on our website that will show you all documentation you need then.[NEWLINE]user: I am currently having a pending revocation, though.[NEWLINE]agent: I would reference the table I showed you then, as it might have something to do with that.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any new changes to the CDL test?[NEWLINE]agent: Yes, there are, as well as testing day requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can my employer help me with this process?[NEWLINE]agent: Yes, they should, as no employer requiring a CDL for their employees should let someone work without one.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also require NY state residency?[NEWLINE]agent: Yes, all licenses issued by the State of New York require you to have residency.[NEWLINE]user: What about if I'm a US Resident but not a NY State resident?[NEWLINE]agent: That can work but it will have to be after June 2015 for an issuance date.[NEWLINE]user: What if I had a CDL in another state and am trying to get it transferred to NY?[NEWLINE]agent: It's possible; you would have to speak with a branch representative in order to get more details, however.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was self-certified?"}
{"id": "superseg_train_2104", "dialogue": "user: How do I reinstate surrendered plates?[NEWLINE]agent: You must apply in a DMV office to reinstatement of your registration and receive vehicle plates and bring a completed Application for Registration.[NEWLINE]agent: How long is it since your registration expired?[NEWLINE]user: 18 days[NEWLINE]agent: The cut off limit is 60s days so you can still renew[NEWLINE][BOUNDARY][NEWLINE]user: Where do I apply for reinstatement of the registration?[NEWLINE]agent: You must apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender the plates temporarily?[NEWLINE]agent: You can surrender your vehicle plates at a local DMV office and reinstate the registration later. For example, you can surrender your vehicle plates and cancel liability insurance when you take your vehicle off the road for the winter.[NEWLINE][BOUNDARY][NEWLINE]user: Where will the plates be stored?[NEWLINE]agent: The DMV office will store them.[NEWLINE]user: How much does it cost for a new set of vehicle plates?[NEWLINE]agent: The DMV office will issue a new set of vehicle plates and can charge a vehicle plate fee of up to $ 25.00[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything to the plates before giving them over?"}
{"id": "superseg_train_2105", "dialogue": "user: I need help with plate storage[NEWLINE]agent: The DMV does not store standard vehicle plates[NEWLINE]agent: Are you wishing to surrender standard plates?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to the plates before surrendering them?[NEWLINE]agent: Be sure to remove plate frames and fasteners before you surrender them, we will not accept plates with frames or fasteners attached[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to reinstate my registration before it explires?[NEWLINE]agent: You can renew the registration and pay the renewal fees[NEWLINE][BOUNDARY][NEWLINE]user: How do I surrender personalised license plates?[NEWLINE]agent: The DMV office will store them, you must then apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to get back surrendered plates?"}
{"id": "superseg_train_2106", "dialogue": "user: Hi.  I will be storing my car for the winter and I am wondering if I can surrender my vehicle plate so I'm not paying registration fees for that period.[NEWLINE]agent: Yes, this is permitted.[NEWLINE]agent: Bring your plate to your local DMV office and request a receipt.[NEWLINE]user: Will my plate be stored?[NEWLINE]agent: If you have a standard plate, it will not be stored.[NEWLINE]user: What will they do with it?[NEWLINE]agent: It will be destroyed.\u00a0 Do you have a standard plate or a custom plate?[NEWLINE][BOUNDARY][NEWLINE]user: I actually have a customized plate.[NEWLINE]agent: In that case, it can be stored.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit my plate?[NEWLINE]agent: You must remove plate frames and fasteners as the plate will not be accepted with these attached.[NEWLINE][BOUNDARY][NEWLINE]user: How will I retrieve my plate in the Spring?[NEWLINE]agent: You must apply for the reinstatement at the same DMV office that you surrendered your plate.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you."}
{"id": "superseg_train_2107", "dialogue": "user: I need to reinstate my surrendered plates.[NEWLINE]agent: You should go to a DMV office and ask for the reinstatement of your registration and receive your vehicle's plates. The first document you'll need is the completed Application for Registration or Title form (PDF MV-82)[NEWLINE]agent: Are you looking to reinstate your registration within 60 days before the expiration of your registration?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Then you can renew your registration and pay the renewal fees.[NEWLINE][BOUNDARY][NEWLINE]user: In what office should I apply for the reinstatement of the registration?[NEWLINE]agent: It should be done at the same DMV office you surrendered your personalized plates.[NEWLINE]user: what is the fee for getting a new set of vehicle plates?[NEWLINE]agent: you can get charged up to 25$ by the DMV office for issuing a new set of vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: when does the new registration expires?[NEWLINE]agent: It expires the same date as the registration you surrendered.[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender my plates temporarily?"}
{"id": "superseg_train_2108", "dialogue": "user: Hello, I stored my plates before last winter, how do I reinstate them.[NEWLINE]agent: You must apply for reinstatement at the DMV and bring a completed Application for Registration or TitleMV-82.[NEWLINE]agent: Is your registration still active?[NEWLINE]user: Yes but it is going to expire in 3 months. Is that okay?[NEWLINE]agent: Yes that complies with the rules.[NEWLINE]user: Will there be a fee to renew?[NEWLINE]agent: Yes renewal and fee payment will ensure that your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: Which DMV do I have to go to to retrieve my plates?[NEWLINE]agent: You must return to the same DMV office where you surrendered your plates.[NEWLINE]user: Were my plates stored there?[NEWLINE]agent: Yes they were.[NEWLINE]user: What if the plates that I stored have been destroyed?"}
{"id": "superseg_train_2109", "dialogue": "user: I need to get a plate reinstated.[NEWLINE]agent: You must bring all appropraite items as well as ID to a local branch.[NEWLINE]agent: If it is within 60 days of lapsing, you can just come to a branch.[NEWLINE]user: It has been more than 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: You have to go to the branch where you originally got them, then, with the necessary information and credentials.[NEWLINE]agent: Though it sounds like you have a basic idea of the necessary requirements, so just make sure you go back to where you got them from in the first place.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to get rid of liability?[NEWLINE]agent: I can not recommend or give advice about coverage, I can only direct you to the relevant authorities.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what those are?[NEWLINE]agent: Please reference our website in the \"Contact\" links and it will show you the relevant areas.[NEWLINE]user: Do I have to have them destroyed or can I keep the plates?"}
{"id": "superseg_train_2110", "dialogue": "user: How do i surrender my plates temporarily?[NEWLINE]agent: You can surrender your vehicle plates at a local DMV and then you can also save money by canceling your liability insurance temporarily also.[NEWLINE]agent: Did you cancel your liability insurance when you turned in your plates temporarily?[NEWLINE]user: yes I did turn my plates in and cancel my liability insurance.[NEWLINE]agent: it is a good thing when you can save money by canceling your liability insurance temporarily.[NEWLINE]user: Does it matter if I cancel my liability insurance or not?[NEWLINE]agent: It will be a good thing because you will save money on your liability insurance when you cancel it.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my personalized plates when I turn them in to the DMV?[NEWLINE]agent: Fortunately, the DMV will store them unto you come to reinstate them.[NEWLINE]user: What happens if I surrender my standard plates?[NEWLINE]agent: The DMV does not store your standard vehicle plates because they destroy them.[NEWLINE]user: What do I do with my personalized plates?[NEWLINE]agent: The DMV actually stores them for you until you go back to the same DMV you surrendered them to to get reinstated.[NEWLINE]user: Can i go to any DMV office to get my personalized plates back?"}
{"id": "superseg_train_2111", "dialogue": "user: If I want to open a driving school for my community, how often do I have to renew the Driving School License?[NEWLINE]agent: Each time you renew your license, it is renewed for two years.[NEWLINE]agent: Are you wanting to renew a license or to get a new license?[NEWLINE]user: I do not yet have a license to renew, no.  I will need a new one.[NEWLINE]user: When I am ready to renew the license, though, what information will I need to have with me at that time?[NEWLINE]agent: When you are ready to renew your license, which you must do between 30 and 60 days before your original license will expire, you will need your Driving School Renewal Application form MV-522, Proof of Workers' Compensation form C-105 or U-26.3 and Disability Benefits Insurance Coverage form CE-200 along with payment for the license fee in the form of a check or money order payable to Commissioner of Motor Vehicles.   You must also know that if your school will use vehicles for instruction you must attach a List of Driving School Vehicles for MV-527 and if your school provides the Pre-licensing Course you must also attach a Signature Authorization List - Pre-Licensing Course form MV-278.6.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what would happen if I would accidentally be late in renewing the license for my driving school?[NEWLINE]agent: If you would be late, you must then immediately stop operation of the business completely.  You are considered not licensed to operate if your license expires.  Any services that you provide through your school license including Instructor Certificates, account to DMV's online road test appointment scheduling system, and authorization to order Pre-Licensing Course Completion Certificates will be terminated.  Until you correct the situation and have your new license issued, your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers, teach the Pre-licensing Course, schedule road tests or bring customers to a road test.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to renew my license for my school if it is expired?[NEWLINE]agent: You can renew the license up to six months after the previous license expires but any operation of your business between when your driving school license expired and the new license is issued will constitute unlicensed operation of a driving school, which could result in your having to pay a civil penalty of $1,000 and/or denial of future driving school license operations.[NEWLINE]user: What was the document that I needed to renew my license if my school does use vehicles for instruction?[NEWLINE]agent: The document you will need if your school is using vehicles for instruction would be a List of Driving School Vehicles form MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I make the check out to for renewal of my license?"}
{"id": "superseg_train_2112", "dialogue": "user: How do I renew my driving school license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires the expiration date is printed on your license[NEWLINE]agent: Are you currently in the renewal process?[NEWLINE]user: No[NEWLINE]user: How do I renew if my school gave me the pre-licensing course?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: What if my license expires?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?"}
{"id": "superseg_train_2113", "dialogue": "user: Hello I would like to renew my driver's license, when is the right time to do so?[NEWLINE]agent: Renewal of a Driving School License must be performed between 30 and 60 days before the expiration date as seen on your license.[NEWLINE]agent: Would you like to begin the renewal process?[NEWLINE]user: No I'm not ready yet.[NEWLINE]user: I see that I have to provide a list of my driving school's vehicles, is that really necessary?[NEWLINE]agent: Yes it is a requirement.[NEWLINE]user: Alright I guess, what else do I need to provide?[NEWLINE]agent: You must also submit a Signature Authorization List - Pre - Licensing Course if your school provides the Pre-licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License is already expired? Can I still renew or will I get into trouble?[NEWLINE]agent: The license can be renewed up to 6 months after the previous license expires BUT operating the school without a new License will be an infraction that could result in a $1000 fine and/or future denial of a Driving School license.[NEWLINE][BOUNDARY][NEWLINE]user: Does my signature Authorization List need to be submitted?"}
{"id": "superseg_train_2114", "dialogue": "user: How do I renew my license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the renewal process?[NEWLINE]user: Yes, I am.[NEWLINE]agent: You must provide updated information about your driving school including Driving School Renewal Application form MV-522, proof of Worker's Compensation form C-105.2 or U-26.3/[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License has expired?[NEWLINE]agent: You must immediately stop operating your driving school business.  Your school will not be licensed to operate.[NEWLINE][BOUNDARY][NEWLINE]user: What are Driving School License?[NEWLINE]agent: Driving School Licenses are issued to businesses that qualify to operate a driving school.  They are renewed for 2 years.  The license must be renewed before the expiration date shown on the license if the driving school wants to continue to operate the business.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school uses vehicles for instruction?[NEWLINE]agent: You must attach a list of Driving School Vehicles, MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew if my license has expired?"}
{"id": "superseg_train_2115", "dialogue": "user: How do I renew?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the process of renewing?[NEWLINE]user: No not at this time.[NEWLINE]user: How do I get my expiration date?[NEWLINE]agent: It is printed on your license.[NEWLINE]agent: What if my school uses vehicles for instruction?[NEWLINE]user: Yes my school uses vehicles for instruction.[NEWLINE]agent: You must attach a List of Driving School Vehicles-MV-527[NEWLINE]user: What about pre-licensing?[NEWLINE]agent: You must attach a Signature Authorization List-Pre-Licensing Course, MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: How long are licenses renewed for?"}
{"id": "superseg_train_2116", "dialogue": "user: What do I need to renew my Driving School license?[NEWLINE]agent: It needs to be done 30-60 days prior to expiration.[NEWLINE]agent: Do you have updated information about your school?[NEWLINE]user: Yes, everything is updated.[NEWLINE]agent: Then you need your Driving School Renewal Application, Proof of Workers Compensation form, and Disability Benefits Coverage form.[NEWLINE]user: What if we provide the Pre-licensing course?[NEWLINE]agent: Then you need to attach a Signature Authorization List- Pre-licensing Course.[NEWLINE]user: What about if we use vehicles for instruction?[NEWLINE]agent: You need to attach a List of Driving School Vehicles.[NEWLINE]user: Which form is that?[NEWLINE]agent: MV-278 6[NEWLINE][BOUNDARY][NEWLINE]user: What if my license expired?[NEWLINE]agent: You must stop operating.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else?"}
{"id": "superseg_train_2117", "dialogue": "user: I have a problem I'd like to report[NEWLINE]agent: What is a DMV regulated automotive business you wish to report?[NEWLINE]user: Yes I want to report a business[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: How do I place a complaint against a DMV regulated automotive business?[NEWLINE]agent: Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve[NEWLINE]user: What happens if a resolution to my liking is not reached?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE]user: What do I do if the facility does not have a current registration[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE]user: I have an NYS Lemon Law complaint[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact you"}
{"id": "superseg_train_2118", "dialogue": "user: I'm having an issue with a DMV regulated business.[NEWLINE]agent: Is it a regulated, automotive business?[NEWLINE]user: Yes, it is.[NEWLINE]agent: All automotive related businesses are regulated by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: How can I lodge a complaint against a DMV regulated business?[NEWLINE]agent: After you file the complaint, a representative from the DMV will be assigned to handle it.[NEWLINE]user: What happens if the busoiness isn't registered?[NEWLINE]agent: There are limits on fines and penalties that can be given to unregistered businesses.[NEWLINE]user: What happens if the CSR can't get my complaint resolved?[NEWLINE]agent: The case will be given to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: What should I do if I can't resolve the issue with the business?[NEWLINE]agent: Submit a Vehicle Safety Complaint Report to the DMV Consumer and Facilities Services Complaint Unit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about complaints?"}
{"id": "superseg_train_2119", "dialogue": "user: I need help with regulating an automotive business.[NEWLINE]agent: What type of business is it?[NEWLINE]user: I need help figuring out it it's DMV regulated.[NEWLINE]agent: DMV regulates automotive businesses.[NEWLINE]user: How do I get it regulated?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What's considered a lemon law complaint?[NEWLINE]agent: You can look up lemon law complaints, and see if you should file.[NEWLINE]user: Does the company need my registration?[NEWLINE]agent: Yes, if not then there will be limited fines.[NEWLINE]user: Can I file the complaint?[NEWLINE]agent: Submit a vehicle safety complaint report.[NEWLINE]user: How do I get started?[NEWLINE]agent: Contact the management of the company.[NEWLINE]agent: Do you want to file electronically?"}
{"id": "superseg_train_2120", "dialogue": "user: I have an issue with the DMV regulated automotive business[NEWLINE]agent: is this concerning repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE]user: no, none of those[NEWLINE][BOUNDARY][NEWLINE]agent: do you need to file a complaint against a DMV regulated automotive business?[NEWLINE]user: yes I do[NEWLINE]agent: have you tried to resolve the issue with management?[NEWLINE]agent: If no satisfactory resolution is reached then you can file a complaint[NEWLINE]user: no, not that[NEWLINE]agent: If there is another problem you can file a complaint electronically[NEWLINE]user: I would like to do that[NEWLINE]agent: To submit electronically, download the complaint report to your personal device Attach and then email the completed report as well as any supporting documents[NEWLINE]user: okay, but what if it is a lemon law complaint?[NEWLINE]agent: file a Lemon Law Complaint.Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE]user: I send everything I have?"}
{"id": "superseg_train_2121", "dialogue": "user: I would like to lodge a complaint about an automative business, how do I proceed?[NEWLINE]agent: Is the business an automotive related business? and is the business located in New York State?[NEWLINE]user: Not really, no.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried to resolve the question with the owner already?[NEWLINE]user: Well no because the owner is forever unreachable it seems.[NEWLINE]user: Who handles the investigation and how long does it take usually?[NEWLINE]agent: Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.[NEWLINE]user: Where do I lodge my Complaint?[NEWLINE]agent: The address is:Complaint UnitBureau of Consumer & Facility ServiceDepartment of Motor VehiclesP.O. Box 2700-ESPAlbany[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a list of what types of businesses are covered by the DMV regulation?[NEWLINE]agent: It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: And what if I don't agree with the outcome? Can i lodge a further complaint?"}
{"id": "superseg_train_2122", "dialogue": "user: I need to report a problem with a DMV regulated automotive business.[NEWLINE]agent: Are you sure it is a DMV regulated business?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to file a complaint against a DMV regulated automotive business?[NEWLINE]user: No I do not.[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact?[NEWLINE]agent: If you have questions about the complaint process you can contact the DMV Complaint Unit at 1-518-474-8943.[NEWLINE]user: What are the hours I can call?[NEWLINE]agent: Office hours are Monday-Friday, 8:15am to 4:15pm.[NEWLINE][BOUNDARY][NEWLINE]user: What is regulated by the DMV?[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get information on the investigation and hearing process?"}
{"id": "superseg_train_2123", "dialogue": "user: There is an issue with the automotive business Smith automotive[NEWLINE]agent: Did you alredy file a claim?[NEWLINE]user: I have yet to do so[NEWLINE][BOUNDARY][NEWLINE]agent: First we suggest to resolve the issue with the management[NEWLINE]user: that did not work[NEWLINE]user: Ok, so sorry to hear that. you must submit a Vehicle Safety Complaint Report PDF [ 2 ] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.[NEWLINE]agent: download the complaint report available at the link above to your personal device.[NEWLINE]user: Will copies of them work?[NEWLINE]agent:  Copies of work orders and invoices are proof of your attempts to resolve the problem.2[NEWLINE]user: can I email them?[NEWLINE]agent:  Attach and then email the completed report as well as any supporting documents to[NEWLINE]user: What is the new york lemon law?"}
{"id": "superseg_train_2124", "dialogue": "user: I need to change my address[NEWLINE]agent: Are you reporting a change of address for your business?[NEWLINE]user: Yes[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE]user: Where can I get the form[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I also have an Inspectation Station License?[NEWLINE]agent: please see Inspection Station Cap Information[NEWLINE]user: What happens if the new location was previously registered as a repair shop?[NEWLINE]agent: You must provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the same forms to do that?[NEWLINE]agent: Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: If I want to ammend or replace my documents, can I mail them?"}
{"id": "superseg_train_2125", "dialogue": "user: I need to ammend a registration[NEWLINE]agent: To amend the registration or get a replacement duplicate document for your current Repair & Body Shop[NEWLINE]user: Can I use any body shop?[NEWLINE]agent: you must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call for more info[NEWLINE]agent: You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an Inspection Station License[NEWLINE]agent: Please see Inspection Station Cap Information.[NEWLINE][BOUNDARY][NEWLINE]user: I need to report a change of address for my business[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE]user: What form do I need to register a change of address[NEWLINE]agent: The form is Statement of Ownership and/or Permission to Use Place of Business pdf VS-119[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to amend my registration?"}
{"id": "superseg_train_2126", "dialogue": "user: Hello, I  have a body shop and moved it to other address. What can I do for a new licence?[NEWLINE]agent: Did you report that to us?[NEWLINE]user: Oh no, not yet[NEWLINE]agent: Ok so, you must preparea Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE]user: Is there anything else?[NEWLINE]agent: You can take form by calling DMV Office of Vehicle Safety and Clean Air.[NEWLINE]user: Can you tell me the number of that place?[NEWLINE]agent: Ok please write. 1 - 518 - 474 - 4653[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I must do?[NEWLINE]agent: Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop[NEWLINE][BOUNDARY][NEWLINE]user: What is your mail adress?[NEWLINE]agent: For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany,s NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: and finally anything else?"}
{"id": "superseg_train_2127", "dialogue": "user: I need to make a change of address[NEWLINE]agent: Do you want to report a change of business address?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: What if the new location was previously registered as a repair shop?[NEWLINE]agent: Please provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE]user: What happens if I have an Inspection Station License?[NEWLINE]agent: Please see Inspection Station Cap Information for more details[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call to get more information?[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to receive the replacement docs?[NEWLINE]agent: You will receive a replacement document in the mail in approximately 5 to 7 business days[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to process the application?[NEWLINE]agent: It will take 6 to 8 weeks for us to process your application[NEWLINE]user: What form do I need to report a change of address?"}
{"id": "superseg_train_2128", "dialogue": "user: how to amend or replace a business license?[NEWLINE]agent: to amend the registration or get a replacement duplicate document for your current repair & body shop. does this apply to you?[NEWLINE]user: how do i amend the registation or get replacement duplicate document?[NEWLINE]agent: you must submit the request for business amendment / duplicate certificate pdf.[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a certificate of occupancy?[NEWLINE]agent: please see inspection station cap information[NEWLINE]user: what if i change my address?[NEWLINE]agent: please provide the facility number or name of that shop. this may be accepted as proof[NEWLINE][BOUNDARY][NEWLINE]user: how do i report a change of address for my business?[NEWLINE]agent: you must complete a statement of ownership and/or permission to use place of business pdf.[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a certification of occupancy?[NEWLINE]agent: please see inspection cap information[NEWLINE][BOUNDARY][NEWLINE]user: how else can i contact the dmv?"}
{"id": "superseg_train_2129", "dialogue": "user: Hi, Can you help me. I want to change my body shop adress.[NEWLINE]agent: Hi. Just body shop or is repair shop included?[NEWLINE]user: No just body shop. We don't repair things except auto body.[NEWLINE][BOUNDARY][NEWLINE]user: We are moving to another street corner. What should we do?[NEWLINE]agent: First you must fill Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE][BOUNDARY][NEWLINE]user: The place we are moving to was a body shop also. Is it important thing?[NEWLINE]agent: Yes please give the Facility number or name of that shop. It may be accepted as proof of zoning[NEWLINE]user: Do we need any other documents?[NEWLINE]agent: Yes you may need Certificate of Occupancy or local license.[NEWLINE]agent: Do you have an Inspection Station License?[NEWLINE]user: Yes I think, I have"}
{"id": "superseg_train_2130", "dialogue": "user: I'm enquiring about theft[NEWLINE]agent: Has your ATV been stolen?[NEWLINE]user: Yes[NEWLINE]agent: you should immediately report the theft to the police[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my ATV has studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE][BOUNDARY][NEWLINE]user: What happens after reporting my ATV stolen to the police?[NEWLINE]agent: Surrender the registration documents to your local motor vehicle office[NEWLINE][BOUNDARY][NEWLINE]user: When can I use studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE]user: Can I use an ATV to carry passengers?[NEWLINE]agent: You cannot operate an ATV under the following conditions: At a speed too fast for existing conditions or potential hazards, in a careless, reckless or negligent manner or while intoxicated or impaired by alcohol or drugs[NEWLINE][BOUNDARY][NEWLINE]user: What ages can operate an ATV?[NEWLINE]agent: Children aged 10 to 15 can only operate an ATV under adult supervision.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of ID do I need?"}
{"id": "superseg_train_2131", "dialogue": "user: I want to know about operating ATVs on private land[NEWLINE]agent: Do you want to operate your ATV only on private lands?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: First of all, you must have the permission of the land owner or lessee.[NEWLINE]user: Anything else I need to know?[NEWLINE]agent: after getting the permission, you should not drive your ATV beyond the boundaries of the property and respect andy restriction or request from the owner. You could lose your permission to ride on private property by littering, causing damage to the property or driving carelessly.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I have an accident with my ATV?[NEWLINE]agent: In case of an accident, you must give your name and address, and the name and address of the ATV owner and its plate number, to any injured person or the owner of any damaged property or the police. You also must show the proof of insurance to the person claiming to have suffered damage or injuries.[NEWLINE]user: What if I can't locate the owner of the damaged property?[NEWLINE]agent: In that case, you must provide the information to the police as soon as possible.[NEWLINE]user: Do I have to report any damage to the property immediately, or there is a limit?[NEWLINE]agent: In case the estimated damage is at least 600$, you have to report the damage immediately to the police.[NEWLINE][BOUNDARY][NEWLINE]user: Ok now, what is the required equipment for an ATV?[NEWLINE]agent: two of the required equipment are to have the brakes in good condition and that the ATV is in good operating condition and meets federal standards.[NEWLINE][BOUNDARY][NEWLINE]user: can I cross a highway with my ATV?"}
{"id": "superseg_train_2132", "dialogue": "user: Who is allowed to operate an ATV?[NEWLINE]agent: Anyone over 16 can operate an ATV.  People under 16 can with restrictions.[NEWLINE]agent: Are you between 10 and 15?[NEWLINE]user: My son is.  WHat restrictions will he have?[NEWLINE]agent: He would need to be supervised by an adult.[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to register my ATV?[NEWLINE]agent: You must register your ATV before you take delivery.[NEWLINE][BOUNDARY][NEWLINE]user: Are there regsistration fees?[NEWLINE]agent: There is a plate fee of $12.50, then a registration fee of $12.50 per year.[NEWLINE][BOUNDARY][NEWLINE]user: Are there special restrictions for riding an ATV?[NEWLINE]agent: There are laws regarding ATV riding.[NEWLINE][BOUNDARY][NEWLINE]user: Do ATVs need to be registered?[NEWLINE]agent: Yes, they have to be registered with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can an ATV be operated anywhere?"}
{"id": "superseg_train_2133", "dialogue": "user: What do I need to register my ATV for the first time?[NEWLINE]agent: Do I need to register my ATV if I live in both NY and another state?[NEWLINE]agent: Do I need to renew registration if it is not new?[NEWLINE]user: How do I get a copy of my declaration of exemption?[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not operate my ATV  on the highway[NEWLINE]agent: Onl y part of a highway between two off highway trails will be posted for atv use[NEWLINE][BOUNDARY][NEWLINE]user: What if the ATV was not previously registered from a NY dealer[NEWLINE]agent: You must complete a vehicle registation/ title application at the NY DMV[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle is over 70 inches wide[NEWLINE]agent: Then it will not be regarded as an off road vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Who can operated the ATV"}
{"id": "superseg_train_2134", "dialogue": "user: I need help in registering my atv[NEWLINE]agent: Ok I will be glad to help. An ATV must be registered with the Department of Motor Vehicles DMV if it is operated anywhere in New York State, including on the owner 's property[NEWLINE]user: When will it expire?[NEWLINE]agent: your registration will expire each year on August 31[NEWLINE][BOUNDARY][NEWLINE]user: What if it is registered out of state?[NEWLINE]agent:  You must obtain a New York State registration before operating your ATV in this state[NEWLINE][BOUNDARY][NEWLINE]user: Who can use an ATV?[NEWLINE]agent: you may operate an ATV only under adult supervision[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have a certain type of insurance for an ATV?[NEWLINE]agent: You may not operate any ATV anywhere in New York State, except on your own property, unless it is covered by liability insurance[NEWLINE][BOUNDARY][NEWLINE]user: Do I nbeed to show proof of sales?[NEWLINE]agent: Did you buy your ATV from a registered New York State dealer?[NEWLINE]user: yes I did"}
{"id": "superseg_train_2135", "dialogue": "user: What are rules for ATVs on private land?[NEWLINE]agent: Will you be operating on your own private land or someone else's?[NEWLINE]user: On someone else's land.[NEWLINE]agent: You must have permission of the land owner or lessee.[NEWLINE]user: What else do I need from the land owner?[NEWLINE]agent: You must know the boundaries of the property and respect any special restrictions or request of the land owner or lessee.[NEWLINE][BOUNDARY][NEWLINE]user: How old do you have o be to operate an ATV?[NEWLINE]agent: A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What are rules for operating an ATV?[NEWLINE]agent: You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need to have when operating an ATV?[NEWLINE]agent: You should carry your ATV safety training course certificate when operating any ATV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a law about who can operate an ATV?[NEWLINE]agent: Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have an accident and damage property but the owner is not around?"}
{"id": "superseg_train_2136", "dialogue": "user: Why do you need proof of identity and my date of birth?[NEWLINE]agent: Do you wish to register an ATV?[NEWLINE]user: Yes, I wish to register an ATV.[NEWLINE]agent: In order to register an ATV with us, you must first provide proof of identity and your date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my ATV plates if I'm permanently moving it out of state?[NEWLINE]agent: You should surrender the plates and all registration documents for the ATV to a local BMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can a child under 10 operate an ATV?[NEWLINE]agent: A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: Who writes a report if I crash an ATV while incapacitated?[NEWLINE]agent: A report will be written by someone who witnessed the accident  or by an investigating police officer.[NEWLINE]user: When do I have to report an  ATV accident?[NEWLINE]agent: You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive my ATV on private owned land?"}
{"id": "superseg_train_2137", "dialogue": "user: What happens if I am convicted of an alcohol or drug-related violation in New York State?[NEWLINE]agent: Have you been convicted of an alcohol or drug driving related offense?[NEWLINE]user: Yes[NEWLINE]agent: your license or privilege to drive in New York State will be revoked or suspended. However, you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program[NEWLINE]user: What happens if I am probation for this offense?[NEWLINE]agent: you must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: What happens if I have a continuation?[NEWLINE]agent: Your suspension or revocation will begin 20 days after sentencing[NEWLINE][BOUNDARY][NEWLINE]user: I have a DWI, what happens then?[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am convicted of driving under suspension or revocation?[NEWLINE]agent: You may be fined and you may be sentenced to jail and/or probation. In addition the police may impound the vehicle you were driving when arrested[NEWLINE][BOUNDARY][NEWLINE]user: What's the difference between DDP and IDP?"}
{"id": "superseg_train_2138", "dialogue": "user: I need more information on Driver Responsibility Assessments[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: Yes a DWI[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years. For more information see Pay driver responsibility assessment[NEWLINE][BOUNDARY][NEWLINE]user: Where do I enroll?[NEWLINE]agent: our Order of Suspension or Revocation from the Department of Motor Vehicles DMV will indicate a nearby state or county motor vehicle office where you may enroll in the Impaired Driver Program and apply for a conditional license / privilege, if applicable[NEWLINE]user: Can I get a conditional license with a DWI?[NEWLINE]agent: Your license or privilege to drive in New York State will be revoked or suspended. However you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program[NEWLINE]user: Do I need to bring anything with me?[NEWLINE]agent: You must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: When does the suspension begin?[NEWLINE]agent: our license suspension or revocation officially begins at your hearing or sentencing in court, unless the court gives you a Continuation of Driving Privileges MV-1192. Your credit for serving the suspension or revocation begins on the effective date of the order[NEWLINE]user: Could I be eligible for a conditional license?"}
{"id": "superseg_train_2139", "dialogue": "user: How do I know if I have to do a Driver Responsibility Assessment?[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: No, no convictions.[NEWLINE]agent: Have you refused to submit to a chemical test?[NEWLINE]user: Yes, I refused a test.[NEWLINE]agent: Yes, you will have to pay a driver responsibility assessment.[NEWLINE][BOUNDARY][NEWLINE]user: When will my license be suspended?[NEWLINE]agent: It begins at your hearing or sentencing.[NEWLINE]user: Is there a way I can still drive to work?[NEWLINE]agent: You might be eligible for a conditional license if you participate in the Impaired Driver Program.[NEWLINE]user: How do I enroll in IDP?[NEWLINE]agent: The Order of Revocation they send you will show close by offices you can enroll at.[NEWLINE]user: Is your license always suspended if you get convicted?"}
{"id": "superseg_train_2140", "dialogue": "user: need more info on driver responsibility assessments[NEWLINE]agent: if you are convicted of driving while intoxicated. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: you will be required to pay a driver responsibility assessment every year for the next three years[NEWLINE]user: more info please[NEWLINE]agent: see pay driver responsibility assessment 2[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i am convicted of an alcohol or drug related violation in new york state?[NEWLINE]agent: your license or privilege to drive in new york state will be revoked or suspended[NEWLINE]user: am i eligible for a conditional license?[NEWLINE]agent: you may be eligible for a conditional license or a conditional driving privelage[NEWLINE]user: is revoction possible?[NEWLINE]agent: your order of suspension or revocation from the department of motor vehicles dmv will indicate a nearby state or county motor behicle office where you may enroll in the impaired driver program[NEWLINE][BOUNDARY][NEWLINE]user: names change?"}
{"id": "superseg_train_2141", "dialogue": "user: I need help with Driver REsponbility.[NEWLINE]agent: What specifically?[NEWLINE]user: I have a DUI.[NEWLINE]agent: Ok, you'll be required to taken eligibility test every year for th next 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: Is that the DDP?[NEWLINE]agent: Yes, it is.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a temporary or probationary ability to drive if I'm enrolled?[NEWLINE]agent: perhaps. It depends on your court order.[NEWLINE][BOUNDARY][NEWLINE]user: How much will this cost?[NEWLINE]agent: There is a chart for that which should have been given to you when you got convicted. If you don't have it, please reference our website.[NEWLINE][BOUNDARY][NEWLINE]user: What website?[NEWLINE]agent: (insert website here)[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; do I need to have that documentation on hand when I go to a branch?"}
{"id": "superseg_train_2142", "dialogue": "user: What are the consequences of driving alcoholic in New York?[NEWLINE]agent: There are very bad result. Did you drive with alcohol?[NEWLINE]user: In Washington, I drived alcoholic. But not New York.[NEWLINE]agent: I hope you don't. In New York  Otherwise your license is revoked or suspended.[NEWLINE]user: Where is the first place in that we learn to be suspended?[NEWLINE]agent: the\u00a0punishment\u00a0is given by the court and prohibition begins[NEWLINE][BOUNDARY][NEWLINE]user:  And I heard there is \"Impaired Driver Program\" for drivers used drugs. People who attend this program, are their penalties delay?[NEWLINE]agent: no the program doesn't change them[NEWLINE][BOUNDARY][NEWLINE]user: Can the court adjudge other than punishment?[NEWLINE]agent: Maybe the court may gives a Continuation of Driving Privileges. But it doesn't mean\u00a0innocence[NEWLINE]user: So What does it mean?[NEWLINE]agent: If you take a continuation, your suspension  will begin 20 days after the sentencing.[NEWLINE]user: If I continue drive despite sentencing, what is the consequences?"}
{"id": "superseg_train_2143", "dialogue": "user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee in addition to your picture plate and regular registration fee[NEWLINE]agent: How much does that cost[NEWLINE]user: For personalized plate availability and pricing for the picture plate you are interested in you can browse our collection of picture plates online[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: For Passenger and Commercial Plates the Initial Cost = $ 60.00Annual Fee = $ 31.25[NEWLINE][BOUNDARY][NEWLINE]user: Can I use personalized plates on any type of vehicle?[NEWLINE]agent: You can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers[NEWLINE][BOUNDARY][NEWLINE]user: What plate combinations are restricted?[NEWLINE]agent: Restrictions include: Personalized plates that give the appearance of an official plate or the configuration of special registration classes. Combinations that are considered obscene, derogatory or offensive, and combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: What are personalized plates?"}
{"id": "superseg_train_2144", "dialogue": "user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an addition fee in addition to your picture plate and regular free[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in... does this apply to you?[NEWLINE]user: can i browse a collection?[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review[NEWLINE][BOUNDARY][NEWLINE]user: can i browse them online?[NEWLINE]agent: you can browse our collection of picture plates online[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combo[NEWLINE]agent: 8 characters on standard series, 6 characters on a personalized[NEWLINE]user: how many characters for a picture plate?[NEWLINE]agent: 6 characters.[NEWLINE][BOUNDARY][NEWLINE]user: are there any plate combinations that are restricted?"}
{"id": "superseg_train_2145", "dialogue": "user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an additional fee in addition to your picture and regular registration fee[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in. does this apply to you?[NEWLINE]user: where can i see them?[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review. the dmv is not required to issue your requested plate[NEWLINE][BOUNDARY][NEWLINE]user: can i use personalized plates on any kind of vehicle?[NEWLINE]agent: you can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers.[NEWLINE]user: can i use a combination?[NEWLINE]agent: you can use personalized plates on passenger vehicles[NEWLINE][BOUNDARY][NEWLINE]user: what plate combinations are restricted?[NEWLINE]agent: personalized plates that give the appearance of an offical plate, combinations that are considere obscene, combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: what are the costs?[NEWLINE]agent: initial cost = $35.00, annual fee = $18.75[NEWLINE][BOUNDARY][NEWLINE]user: what are personalized plates?"}
{"id": "superseg_train_2146", "dialogue": "user: Can I personalize my plate?[NEWLINE]agent: Yes depending on the picture.[NEWLINE]agent: Do you need the link to browse the picture collection?[NEWLINE]user: No, I already have it.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started?[NEWLINE]agent: You must browse the collection.[NEWLINE][BOUNDARY][NEWLINE]user: Is it expensive?[NEWLINE]agent: It depends on what type of plates you're getting.[NEWLINE][BOUNDARY][NEWLINE]user: Can I add my own picture?[NEWLINE]agent: No, we have a catalog.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions?"}
{"id": "superseg_train_2147", "dialogue": "user: What is the cost of a personalized plate for a passenger vehicle?[NEWLINE]agent: The plate for a passenger vehicle has an initial cost of $60 plus an annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE]agent: You do need plates for a regular passenger vehicle, correct?  It is not considered a commercial vehicle?[NEWLINE]user: My vehicle is a regular passenger vehicle just used as a retirement vehicle for shopping, errands and vacation, but I would like to have a personalized plate for it.[NEWLINE]agent: Yes, then as stated previously, your cost would initially be $60 plus the annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount of characters I can use if I want one of he picture plates?[NEWLINE]agent: For the picture plates, the maximum characters usable is six.[NEWLINE][BOUNDARY][NEWLINE]user: Can my personalized plate be all numbers?[NEWLINE]agent: Combinations that do not have one letter are considered a restricted combination and will not be approved.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different categories of picture plates?[NEWLINE]agent: Picture plate categories are; I Love NY Adventure, Sports, Military and Veterans, Counties and Regions of NY State, Colleges, Fraternities, Sororities, Causes, Professions, Organization, and Motorcycle Plates.[NEWLINE][BOUNDARY][NEWLINE]user: How often is the renewal on the personalized plates?"}
{"id": "superseg_train_2148", "dialogue": "user: I want to personalize my plates[NEWLINE]agent: good, you can personalize picture plates for a fee[NEWLINE]agent: are you doing a picture plate[NEWLINE]user: yes I am[NEWLINE]agent: You can look at our available plates online[NEWLINE][BOUNDARY][NEWLINE]user: can I have my naked wife on there[NEWLINE]agent: you might as long as it is not obscene or offensive[NEWLINE][BOUNDARY][NEWLINE]user: so if i choose to do my naked wife and it is art then you will make it?[NEWLINE]agent: we might, it will be reviewed to make sure it is not offensive or obscene[NEWLINE]user: are there rules for what I can do?[NEWLINE]agent: yes, we have character limits and other rules that you can view online[NEWLINE][BOUNDARY][NEWLINE]user: what if my plate is only offensive to some but others consider it art?"}
{"id": "superseg_train_2149", "dialogue": "user: EWhat are personalised plates?[NEWLINE]agent: Would you like to know more?[NEWLINE]agent: Please check our linked website for available options.[NEWLINE]user: I'd like to know more about how much (insert X) would cost.[NEWLINE]agent: It would behoove you to check the reference list I previously mentioned.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what any/all additional fees you charge would be?[NEWLINE]agent: Once again, reference the documents I have linked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also have a picture plate that is personalised?[NEWLINE]agent: Yes, again, for a fee. Please reference the fee chart for further information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on any vehicle? A trailer? SUV? ETC?[NEWLINE]agent: Yes, as long as they are required to be registered by the DMV, you may use them.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions on these plates?[NEWLINE]agent: Yes, besides the fee, we do not accept obscene or racist combinations for a plate number.[NEWLINE][BOUNDARY][NEWLINE]user: What is the total price for what I'm looking at?"}
{"id": "superseg_train_2150", "dialogue": "user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee.[NEWLINE]agent: Which picture plate are you interested in?[NEWLINE]user: Any of them.[NEWLINE]agent: You can browse our collection of picture plates online.[NEWLINE]user: What fees are associated with personalized plates?[NEWLINE]agent: There is an annual fee in addition to your vehicle registration renewal fee and will be paid when you renew your registration.  If you renew for two years, there will be two annual fee.[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: Passenger and Commercial plates initial cost is $60 and the annual fee is $31.25.[NEWLINE][BOUNDARY][NEWLINE]user: What is considered a personalized plate?[NEWLINE]agent: Personalized plates are standard series plates that have a combination of numbers and letters that you select.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions?"}
{"id": "superseg_train_2151", "dialogue": "user: Hi there[NEWLINE]agent: Hello; I understand you'rte asking about personalised plates?[NEWLINE]agent: What would you like to know?[NEWLINE]user: I'd want to know if (xxxx) is available.[NEWLINE][BOUNDARY][NEWLINE]user: And however much that would cost.[NEWLINE]agent: It is available and would cost $60 to begin with.[NEWLINE][BOUNDARY][NEWLINE]user: What other options do I have with tthose plates?[NEWLINE]agent: We don't have to issue it, but it is treated as a request.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on anything?[NEWLINE]agent: Yes, as long as it is registered to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How many characters cna I use?[NEWLINE]agent: Up to 8.[NEWLINE]user: I'd like to know if (xxxxxxxx) is available.[NEWLINE]agent: Yes, it is. Although while it is available, it is still pending approval.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome, thank you."}
{"id": "superseg_train_2152", "dialogue": "user: Do I need a Diesel Opacity Emission for my out of state registered vehicle? It is a model year 1996.[NEWLINE]agent: No, you don't need an inspection, however please note if your vehicle is greater than 8,500 lbs, the NY State Police or the NY Departments of Transportation and Environmental Conservation may request an inspection.[NEWLINE]user: What happens if it fails inspection?[NEWLINE]agent: Then a traffic ticket may be issued.[NEWLINE]user: How much is the ticket?[NEWLINE]agent: That information is not provided.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to buy to become a diesel emissions inspection station?[NEWLINE]agent: You would need to purchase a smokemeter that is approved by the DMV.[NEWLINE]user: Then I could perform inspections?[NEWLINE]agent: As long as you are licensed for that specific type of vehicle.[NEWLINE]user: Do I need to submit proof that I bought the smokemeter?[NEWLINE]agent: Yes, you would mail in a copy of your paid invoice.[NEWLINE][BOUNDARY][NEWLINE]user: My emissions certificate expired. What do I need to do?[NEWLINE]agent: Do you have an existing certificate on the vehicle?[NEWLINE]user: Yes, and it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is over 8,500 pounds. Do I need to have it inspected annually?"}
{"id": "superseg_train_2153", "dialogue": "user: How do I organise a temporary certificate of emissions waiver?[NEWLINE]agent: Have you an existing diesel emissions inspection certificate that is expired?[NEWLINE]user: No, not at the moment[NEWLINE]user: Where is a temporary certificate of emissions waiver issued and when is it needed?[NEWLINE]agent: If your existing diesel emissions inspection certificate expires while outside the DEMA, you may apply to the Department of Motor Vehicles for a temporary certificate. This certificate is only available at the DMV Issuing Offices. This temporary certificate allows the vehicle to be operated when displayed on the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What types of vehicles must undergo a diesel emissions inspection?[NEWLINE]agent: All non-exempt vehicles in the NYMA area or DEMA area with an MGW over 8500 pounds must get an annual diesel emissions inspection. This inspection has to occur at th same time as the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can vehicles that are due for a diesel emissions inspection be carried out at a non-diesel emissions inspection station?[NEWLINE]agent: Non-diesel emissions inspection stations cannot inspect vehicles that are due a diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the diesel emissions inspection?[NEWLINE]agent: All vehicles from 1996 or older with a GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, low-enhanced emissions inspection or the diesel emissions inspection[NEWLINE][BOUNDARY][NEWLINE]user: How does an inspection station become a diesel emissions inspection station?[NEWLINE]agent: The station must prove that it has purchased an approved smokemeter and must send a photocopy of the purchase invoice to the address listed[NEWLINE]user: Where do I go if I have any questions regarding the diesel emissions inspection station?"}
{"id": "superseg_train_2154", "dialogue": "user: What do I need to know about Diesel Opacity Emissions?[NEWLINE]agent: Testing isn't required in some areas of New York or for out of state registered vehicles, but vehicles can be tested at any time.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: No, I haven't failed a test.[NEWLINE][BOUNDARY][NEWLINE]user: Which vehicles should be inspected?[NEWLINE]agent: Diesel vehicles 1997 or newer and over 8500 pounds that are registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Do diesel vehicles need inspecting?[NEWLINE]agent: Yes, non-exempt diesel vehicles need to be inspected.[NEWLINE][BOUNDARY][NEWLINE]user: Do light diesel vehicles require inspections?[NEWLINE]agent: Any vehicle over 8500 pounds requires inspections.[NEWLINE][BOUNDARY][NEWLINE]user: What if my inspection certificate expires while I'm outside the DEMA?"}
{"id": "superseg_train_2155", "dialogue": "user: I'm confused about an inspection. Do I need a Diesel Opacity Emissions inspection for my vehicle that is driven mainly in NY, but is registered in New Jersey?[NEWLINE]agent: No, you don't need one because it's an out of state vehicle.[NEWLINE]user: I heard there were random inspections at roadside stations. What happens if it fails?[NEWLINE]agent: If that happens, a traffic ticket may be issued.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get other types of inspections at inspection stations?[NEWLINE]agent: It depends. If the vehicle needs the diesel emissions inspection, then they can't do any other inspections. Other than that though, the station can do other types of inspections.[NEWLINE][BOUNDARY][NEWLINE]user: I need to know where the diesel inspection happens, and also when does it happen?[NEWLINE]agent: Any diesel inspection station can do this. It happens at the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: So if I have an expired inspection certificate, what do I do?[NEWLINE]agent: Is the vehicle outside the DEMA?[NEWLINE]user: Yes, it is.[NEWLINE]agent: You can go to the DMV to apply for a VS-1078 which is a Temporary Waiver. It needs to be displayed on the vehicle next to the original safety certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I want to become an inspection station? What would I need?[NEWLINE]agent: You need a DMV approved smokemeter. For more information, you should call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria for if the vehicle needs a OBDII inspection versus the emissions inspection?"}
{"id": "superseg_train_2156", "dialogue": "user: I need help with diesel opacity emmissions.[NEWLINE]agent: The Diesel Opacity Emissions inspection is not required in other areas of NY State or for vehicles registered out-of-state.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: Yes and was issued a ticket.[NEWLINE]agent: Yes a traffic ticket can be issued if a vehicle fails the roadside inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have questions?[NEWLINE]agent: You can call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulation of diesel powered vehicles and inspections?[NEWLINE]agent: All model year 1996 and older diesel powered vehicles registered anywhere in New York State with a gross vehicle weight rating GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, the low enhanced emissions inspection or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What is that number to call for questions?[NEWLINE]agent: It is 1-518-474-0919[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get my vehicle tested?"}
{"id": "superseg_train_2157", "dialogue": "user: Please tell me about the diesel opacity emissions inspection.[NEWLINE]agent: this inspection is not required in other areas of NY states or for vehicles registered outside of the state. Nonetheless, if the vehicle has an MGW of more than 8500 lbs then the NY State Department of Environmental Conservation, the NY State Department of Transportation, or the NY State Police can do a test for any diesel-powered vehicle.[NEWLINE]agent: did your vehicle failed a roadside inspection?[NEWLINE]user: No, it didn't fail any inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when and where a diesel inspection can happen?[NEWLINE]agent: The diesel emissions inspection is made at the annual safety inspection and it's done at a diesel emissions inspection station.[NEWLINE][BOUNDARY][NEWLINE]user: how often must get an inspection a vehicle with a MGW of over 8500 pounds?[NEWLINE]agent: Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection.[NEWLINE]user: and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?[NEWLINE]agent: if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection.[NEWLINE]user: What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?[NEWLINE]agent: in that case, the vehicle is exempt from the OBDII emissions inspection, the low - enhanced emissions inspection, or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: what is needed to become a diesel emissions inspection station?"}
{"id": "superseg_train_2158", "dialogue": "user: How do I add a user to my account?[NEWLINE]agent: Email us your information to get an additional user ID.[NEWLINE]user: I don't need another ID.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the user that's logged in?[NEWLINE]agent: Are you doing someone else's duties?[NEWLINE]user: Yes I am.[NEWLINE]agent: Email us to request another ID.  Never share ID's and passwords.[NEWLINE]user: I can't just login with the old one?[NEWLINE]agent: No.  We don't provide support for people using other people's ID.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if the person with the LENS login quit and I can't get into the system?[NEWLINE]agent: Email us with the user and LENS customer number so we can disable their access.[NEWLINE]user: Can I remove a user that no longer works here?"}
{"id": "superseg_train_2159", "dialogue": "user: how do i add a user?[NEWLINE]agent: to get an additional user ID. does this apply to you?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove a user?[NEWLINE]agent: if a LENS user leaves your organization you can remove them by completing the following steps[NEWLINE]agent: if a lens user leaves your organization you can not log in to lens. does this apply?[NEWLINE]user: yes[NEWLINE]agent: identify the user and your LENS customer number[NEWLINE][BOUNDARY][NEWLINE]user: how do i change users?[NEWLINE]agent: if someone is taking on another user s duties. does this apply to you?"}
{"id": "superseg_train_2160", "dialogue": "user: How do I change the user for a task?[NEWLINE]agent: Are you taking on tasks that were assigned to someone else?[NEWLINE]user: No, I've been doing them.[NEWLINE]user: Can I use the same login for multiple people?[NEWLINE]agent: We can provide you with an additional ID and password, sharing is not allowed.[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove a user that no longer works here?[NEWLINE]agent: Yes, you can login and remove them under User Profile Maintenance.[NEWLINE][BOUNDARY][NEWLINE]user: WHat do I need to do to get another ID?[NEWLINE]agent: Email us with your roster number and a picture of their driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Does everybody get their own login?[NEWLINE]agent: Yes, we assign a unique user ID and password to each person.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the users?"}
{"id": "superseg_train_2161", "dialogue": "user: Hello, I am looking into how I can add a user.[NEWLINE]agent: I can help you with that. Will you need an additional user ID?[NEWLINE]user: No I do not.[NEWLINE]user: Will I need the NY State Driver license?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know. Now, how do I remove a user?[NEWLINE]agent: No problem, you can remove a user by following a list of steps. The first on is to log on to LENS.[NEWLINE]agent: Was it a LENS user that left?[NEWLINE]user: No, not at all.[NEWLINE]user: Do I log onto LENS next?"}
{"id": "superseg_train_2162", "dialogue": "user: How do I change users?[NEWLINE]agent: Is someone taking on another user's duties?[NEWLINE]user: Yes another person is taking on the duties,[NEWLINE]agent: You will need to request additional user IDs.  Do not share the former user's ID and passwod with the new user.[NEWLINE][BOUNDARY][NEWLINE]user: Does the applicant get a personal ID and password?[NEWLINE]agent: Yes, when the DMV creates a LENS roster, we issue a personal ID and password to the applicant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register for LENS?[NEWLINE]agent: Log in to LEN.S and provide ID informatio[NEWLINE]user: Will you assist if someone is using another person's ID?[NEWLINE]agent: No we will not provide support to any person who is using another person's user ID.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if someone leaves my organization?[NEWLINE]agent: We will disable the departed user's access to your LENS roster.[NEWLINE]user: What other information do you need?"}
{"id": "superseg_train_2163", "dialogue": "user: I don't know what an ignition interlock device is.[NEWLINE]agent: It measures the alcohol level in your breath and keeps the car from starting if the levels are too high.[NEWLINE]agent: Was it ordered by the court?[NEWLINE]user: No, not a court ordered device.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the interlock restriction off of my license?[NEWLINE]agent: Your monitor can fill out a form saying you don't have to have it anymore.  Take the form to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandra's Law?[NEWLINE]agent: It created a new felony for driving while under the influence with children in the vehicle.[NEWLINE]user: What happens if someone is convicted?[NEWLINE]agent: Probation and a minimum of 12 months using an ignition interlock device.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it called Leandra's Law?[NEWLINE]agent: It's named after a girl who died while riding with the intoxicated mother of her friend.[NEWLINE][BOUNDARY][NEWLINE]user: What does the law say?[NEWLINE]agent: No one can operate a motor vehicle while under the influence of alcohol or drugs while a child 15 or under is present.[NEWLINE][BOUNDARY][NEWLINE]user: How do you get an ignition interlock device installed?"}
{"id": "superseg_train_2164", "dialogue": "user: I was wondering about ignition interlock device. What can you tell me about it?[NEWLINE]agent: It is a device to measures alcohol level and prevents the motorist to start the vehicle until an acceptable breath sample is provided.[NEWLINE]agent: The device can be ordered by a court to be installed.[NEWLINE]user: What will happen if it is ordered by a court?[NEWLINE]agent: When that happens, the device will remain installed on any vehicles the motorist owns or operate for at least six months. In addition it will be added to the driver license record even if the license is revoked.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when someone is convicted to Leandra's Law?[NEWLINE]agent: They will either enter a period of probation or to a conditional discharge. Ignition interlock device will remain at least  12 months in any owned or operated vehicle of this person.[NEWLINE]user: Do the Leandra's Law contain different parts?[NEWLINE]agent: Yes. The law establishes a new Class E Felony which prevent any person to operate a motor vehicle under alcohol or drugs influence when a child 15 years old or younger is present in the vehicle as a passenger. Other than that, there is the part where the convicted person is sentence as described above.[NEWLINE][BOUNDARY][NEWLINE]user: When can i apply a new driver license without the ignition interlock restriction?[NEWLINE]agent: You can apply for a new document when your ignition interlock monitor give you a form that states that you do not need the device anymore. You need to take this form to a local DMV office to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Could i get convicted under the Leandra's Law even if the child is already 16 years old this year but still not yet reach his or her birthday?"}
{"id": "superseg_train_2165", "dialogue": "user: what is an ignition interlock device?[NEWLINE]agent: an ignition interlock device connects to a motor vehicle ignition system[NEWLINE]agent: if ignition interlock is ordered by a court. does this apply to you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: what are the different parts of leandras law and what are the penalties for conviction?[NEWLINE]agent: leandra's law includes the following provisions. the law establized a new class e felony[NEWLINE][BOUNDARY][NEWLINE]user: when was this law signed in?[NEWLINE]agent: leandr'as law was signed into law on november 18, 2009 in honor of leandra rosado[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove the ignition restriction from my driver license?[NEWLINE]agent: your ignition interlock monitor must give you a gorm that states that you are no longer required to install and maintain the ignition device[NEWLINE][BOUNDARY][NEWLINE]user: where can i find additional information on leandras law?[NEWLINE]agent: see additional information about leandras law at the ny state governors traffic safety committee alcohol[NEWLINE][BOUNDARY][NEWLINE]user: what the new class e felony?[NEWLINE]agent: the law states that no personal shall operate a motor vehicle under the influence of alcohol or drugs while a child who is 15 years of age or younger is a passenger in the behicle.[NEWLINE][BOUNDARY][NEWLINE]user: who is leandra?"}
{"id": "superseg_train_2166", "dialogue": "user: Hello I am curious, what is an ignition interlock device?[NEWLINE]agent: Sure no problem, I can help you with that. An ignition interlock device connects to a motor vehicle ignition system and measures the alcohol content in the breath of the operator[NEWLINE]agent: Was the ignition interlock ordered by the court?[NEWLINE]user: No it was not.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandras law?[NEWLINE]agent: Thank you for asking, it is A court that sentences a person for a conviction on or after August 15, 2010 must impose a conditional discharge or probation[NEWLINE][BOUNDARY][NEWLINE]user: How long does the device need to be installed for?[NEWLINE]agent: Thank you for responding:  See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page.[NEWLINE]user: If I own two cars, do they both need the system installed?[NEWLINE]agent: I will be glad to help with that  the system must be installed on each vehicle the motorist owns or operates[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulations or rule son that law?"}
{"id": "superseg_train_2167", "dialogue": "user: Hello, I want to know about the ignition interlock device[NEWLINE]agent: this is a device that connects to a motor vehicle ignition system and reads the alcohol level of the driver by a breath test and prevents the vehicle from starting if the measure is not acceptable.[NEWLINE]agent: did you get the ignition interlock ordered by a court?[NEWLINE]user: No, it didn't.[NEWLINE][BOUNDARY][NEWLINE]user: What is the way to remove the ignition interlock restriction from my driver license?[NEWLINE]agent: You have to get a form from your ignition interlock monitor stating that you are no longer required to use the device in your vehicles and take that form to the DMV office to apply for a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now please tell me about the different parts of the Leandra's Law and the penalties for conviction.[NEWLINE]agent: Some of the Leandra's Law provisions are, an established new Class E Felony and that no person shall operate a motor vehicle under the influence of alcohol or drugs if there's a passenger of age 15 or younger in the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: And what is Leandra's Law?[NEWLINE]agent: it's a law signed on November 18, 2009, in honor of Leandra Rosado, who was an 11 year old child killed in a car accident in which the mother of one of her friends was driving the vehicle intoxicated.[NEWLINE][BOUNDARY][NEWLINE]user: Wht was the new felony established by the law?"}
{"id": "superseg_train_2168", "dialogue": "user: I want to know about the ignition interlock device.[NEWLINE]agent: this is a device used to measure the alcohol content in the breath of a driver. The device connects to the vehicle ignition system and prevents the vehicle from starting if the results are not satisfactory.[NEWLINE]agent: did a court ordered you to use an ignition interlock?[NEWLINE]user: No, it didn't.[NEWLINE][BOUNDARY][NEWLINE]user: How can I remove an ignition interlock restriction from my driver license?[NEWLINE]agent: You have to ask your ignition interlock monitor to give you a form that states that you no longer have to install the device, then submit that form to the DMV to get you a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the Leandra's law?[NEWLINE]agent: This is a law created in November 2009, in honor of Leandra Rosado who was a child that died in a car accident in a vehicle drove by the intoxicated mother of one of her friends.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me about the different parts of Leandra's Law and the penalties for conviction.[NEWLINE]agent: The law states that no person shall operate a motor vehicle under the influence of alcohol or drugs while having any kids 15 or younger as passengers.[NEWLINE]user: Did the law established any new class of felony?[NEWLINE]agent: yes, the law established a new Class E Felony.[NEWLINE]user: tell me some of the penalties for conviction."}
{"id": "superseg_train_2169", "dialogue": "user: I'd like to look into Interlock devices[NEWLINE]agent: It is a device that determines your BAC prior to igniting your car's engine[NEWLINE]agent: It would be part of a court order.[NEWLINE]user: Where can I see if that was part of a court order against me?[NEWLINE][BOUNDARY][NEWLINE]user: And where can I see the other penalities if I was convicted under Leandra's Law[NEWLINE]agent: You may Google or or look in this reference for Leandra's Law[NEWLINE][BOUNDARY][NEWLINE]user: How can I get rid of the need for an ignition interlock?[NEWLINE]agent: You must get a form signed by the monitoring agency.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already completed all three reqyuirements for removal?[NEWLINE]agent: You still must get a form signed by the monitoring agency confirming to the court completion of the requirements needed to remove it.[NEWLINE]user: What if I already did?[NEWLINE]agent: You would still need to talk to the issuing agency.```````````````[NEWLINE]user: Can I determine whether my conviction or not was a felony?"}
{"id": "superseg_train_2170", "dialogue": "user: can you tell me what is an ignition interlock device?[NEWLINE]agent: it connects to a motor vehicle and ensures the driver is not too intoxicated[NEWLINE]agent: sometimes the interlock device is ordered by a court, has yours been?[NEWLINE]user: it hasnt been ordered by a court i dont think[NEWLINE]agent: how long has it been installed?[NEWLINE][BOUNDARY][NEWLINE]user: im not sure, is there any way i can remove the restriction from my license?[NEWLINE]agent: you need to apply for a seperate document[NEWLINE]user: will they help me with the removal?[NEWLINE]agent: you need to ensure that you are no longer in need of this restriction[NEWLINE][BOUNDARY][NEWLINE]user: is there any specific information about this?[NEWLINE]agent: yes please read - See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page[NEWLINE][BOUNDARY][NEWLINE]user: what are the penalties for convictions?"}
{"id": "superseg_train_2171", "dialogue": "user: I need a TVB ticket[NEWLINE]agent: Do you want to do that online?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need additional information?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print a substitute ticket?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to pick up a printed one at a TVB office?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on what to do if your traffic ticket is not available[NEWLINE]user: Yes[NEWLINE]agent: If a traffic ticket is not available to print the transaction will give you instructions on what you can do[NEWLINE]user: What if it's not available to print?"}
{"id": "superseg_train_2172", "dialogue": "user: how can i get a copy of a tvb ticket?[NEWLINE]agent: if your traffic violations ticket tvb traffic ticket is lost or destroyed you can print a substitute online. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: was your traffic violations ticket lost or destroyed?[NEWLINE]user: No[NEWLINE]user: what does the new online print need?[NEWLINE]agent: the ticket you are replacing must have the words 'traffic violations bureau' at the bottom[NEWLINE]user: what do i need?[NEWLINE]agent: you will need the tvb traffic ticket number sample ticket[NEWLINE]user: do i enter all this myself?[NEWLINE]agent: Enter all of the other information to determine if the dmv can locate the ticket record[NEWLINE][BOUNDARY][NEWLINE]user: what do i do if my traffic ticket is not available?[NEWLINE]agent: the transaction will give you instructions on what you can do[NEWLINE][BOUNDARY][NEWLINE]user: are substitute tickets i print from this transaction the same as tickets printed?[NEWLINE]agent: Yes. a substitute ticket that you print from this transaction has exactly the same information[NEWLINE][BOUNDARY][NEWLINE]user: can i print any ticket i have?"}
{"id": "superseg_train_2173", "dialogue": "user: How do I get a copy of a TVB ticket?[NEWLINE]agent: Can you go online?[NEWLINE]user: yes.[NEWLINE]agent: Is your TVB ticket lost or destroyed?[NEWLINE]user: No it is not.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my ticket is not available?[NEWLINE]agent: Is it not available to print?[NEWLINE]user: No it is not available to print.[NEWLINE][BOUNDARY][NEWLINE]user: What would i need for DMV to locate it?[NEWLINE]agent: Your DMV ID number or client number.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print substitute tickets?"}
{"id": "superseg_train_2174", "dialogue": "user: I need a copy of a ticket.[NEWLINE]agent: Do you lose it?[NEWLINE]user: No, I need to pay it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need a substitute ticket?[NEWLINE]user: No, I want to look it up online.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a copy?[NEWLINE]agent: You can print it out.[NEWLINE][BOUNDARY][NEWLINE]user: Will it have the same information that the TVB office provides?[NEWLINE]agent: Yes, it has the exact information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I replace it?[NEWLINE]agent: Go online and print it.[NEWLINE]user: What will I need?"}
{"id": "superseg_train_2175", "dialogue": "user: Hi there, I'm looking for a copy of my TVB ticket that I got recently[NEWLINE]agent: Are you looking fot a copy of the ticket itself, the violation that happened or are is it an Unpaid ticket?[NEWLINE]user: I'm looking to get a copy of it before I pay it online. I've seen the ticket, though I would like a copy for my own records.[NEWLINE]agent: I would love to help you with that. Can you log into the online portal that will allow you to see them?[NEWLINE]user: Yes, I can login or give you my DMV number/name/etc or just do it myself.[NEWLINE][BOUNDARY][NEWLINE]user: So given the information you gave me, the ticket isn't available to print. Is it possible to come into a DMV location or can you give me a mailing address?[NEWLINE]agent: When you load up the ticket, it will give you instructions on how to either view it, contest it or pay it. Please make sure to read all options carefully as they do impact both how,long the ticket stays open and how long it takes to close, once you have paid.[NEWLINE][BOUNDARY][NEWLINE]user: Greg Runner, 10/10/1986/M[NEWLINE]agent: To confirm, you are Greg Runner, with a DoB of 10 Oct 1986 and are a male. Is this correct?[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I would like either the ability to have one mailed to me or be able to pick one up without standing in a line[NEWLINE]agent: I can help you with that. If you can give me your email so we can make a confirmation check to confirm identity, I can do that, or I can give you a code to go to a local DMV branch to do this in person.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if they can't load the code?"}
{"id": "superseg_train_2176", "dialogue": "user: How do I get a ticket of a TVB ticket?[NEWLINE]agent: Are you able to get online?[NEWLINE]user: Yes I can.[NEWLINE]agent: Was your TVB ticket lost or destroyed?[NEWLINE]user: Yes it was lost.[NEWLINE]agent: You can print a substitute online.  The ticket you are replacing must have the words Traffic Violations Bureau at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print substitute tickets for all my open TVB tickets?[NEWLINE]agent: Yes, once you provide information for one open TVB traffic ticket you will be able to print any open TVB traffic ticket you have.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my traffic ticket isn't available to print?[NEWLINE]agent: If it is not available to print, the transaction will give you instructions on what you can do.[NEWLINE][BOUNDARY][NEWLINE]user: Are the printed substitute tickets the same as tickets printed at a TVB office?[NEWLINE]agent: Yes, a substitute ticket that you print has exactly the same information as tickets printed at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my driver license number?"}
{"id": "superseg_train_2177", "dialogue": "user: I would like a copy of a TVB ticket.[NEWLINE]agent: Is it lost or destroyed?[NEWLINE]user: No it's not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print it?[NEWLINE]user: No, I want to view it.[NEWLINE][BOUNDARY][NEWLINE]user: Can an open ticket be printed?[NEWLINE]agent: Yes, just provide the information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I print it?[NEWLINE]agent: Go online, the ticket has to be from traffic violations bureau.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print all of my tickets?[NEWLINE]agent: Yes, just provide information for one open ticket.[NEWLINE][BOUNDARY][NEWLINE]user: Will the ticket look the same?[NEWLINE]agent: Yes, it will be the same as the office ticket.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to print it?"}
{"id": "superseg_train_2178", "dialogue": "user: how do i know my driving record shows my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: you can request a copy of your drivig record[NEWLINE][BOUNDARY][NEWLINE]user: what effect does point reduction have on my license and driving record?[NEWLINE]agent: the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: how do i receive the point reduction?[NEWLINE]agent: the PIRP course sponsor will notify the dmv within 10 weeks after you complete the course[NEWLINE][BOUNDARY][NEWLINE]user: who do i contact?[NEWLINE]agent: contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: what effect does point reduction have on my license and driving record?[NEWLINE]agent: point reduction applies only to points assessed for violations[NEWLINE]user: does it effect points for earlier violations?"}
{"id": "superseg_train_2179", "dialogue": "user: How do I know my driving record shows my PIRP course completion?[NEWLINE]agent: Do you need to verify that your course completion is on your DMV record?[NEWLINE]user: Yes[NEWLINE]agent: You can request a copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: Will my point reduction effect my record?[NEWLINE]agent: If your license has already been revoked or suspended the point reduction will not affect that action[NEWLINE][BOUNDARY][NEWLINE]user: What is a points reduction?[NEWLINE]agent: \" Point reduction \" means the number of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid a suspension[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for the DMV to be notified?[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the course. DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: Will this course affect my points on the driver responsibility assessment?[NEWLINE]agent: Completion of a course under the Point & Insurance Reduction Program also can not prevent or reduce the calculation of points affecting a Driver Responsibility Assessment[NEWLINE]user: How low can point reduction go?"}
{"id": "superseg_train_2180", "dialogue": "user: Good morning. I would like to know how I know if my driving record shows my PIRP course completion?[NEWLINE]agent: Good morning! Do you need to verify that your course is completed?[NEWLINE]user: Yes, if it is on my DMV record.[NEWLINE]agent: No problem, you can request a copy of your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: When will the DMV know if I have completed the course?[NEWLINE]agent: They will know within 10 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: If my license has been revoked what point effect does that have on my driving record?[NEWLINE]agent: If your license has been revoked, the point reduction will not affect it.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, where can I see more information?[NEWLINE]agent: You can check out the NY State Point System for more information about how points are calculated.[NEWLINE][BOUNDARY][NEWLINE]user: What if I completed the course, but it is not on my driving record after 10 weeks?[NEWLINE]agent: Then you should contact the course sponsor.[NEWLINE]user: So I would contact the course sponsor? Then what?[NEWLINE]agent: Yes, they would have to tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: What does point reduction refer to?"}
{"id": "superseg_train_2181", "dialogue": "user: How to know that my PIRP course completion shows on my driving record?[NEWLINE]agent: Request a copy of your driving license to verify that.[NEWLINE]user: Is there any other way to verify my course completion on the DMV record?[NEWLINE][BOUNDARY][NEWLINE]user: Does point reduction protects me from future violations or points?[NEWLINE]agent: No. It does not. It is only for violations occurred eighteen months before course completion and does not affect earlier violations points.[NEWLINE]user: Can point reduction affect a scheduled hearing?[NEWLINE]agent: It will not affect a scheduled hearing.[NEWLINE][BOUNDARY][NEWLINE]user: How will the DMV knows about my PIRP course?[NEWLINE]agent: After you complete the course, the course sponsor will notify the DMV within 10 weeks. 4 active points will then be deducted from your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Can the point reduction help if my license has already been revoked or suspended?[NEWLINE]agent: No. It will not affect that.[NEWLINE]user: How about Driver Responsibility Assessment? Could it affect that?"}
{"id": "superseg_train_2182", "dialogue": "user: how do i know my driving record show my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes, it does.[NEWLINE]agent: you can easily request a copy of your driving record[NEWLINE]user: what happens if my course completion is not recorded into my driving record?[NEWLINE]agent: [16] contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: what if my license is already revoked though?![NEWLINE]agent: if your license has already been revoked or suspended [22] the point reduction will not affect that action[NEWLINE]user: my violation hearing has already been scheduled? what now?[NEWLINE]agent: [24] the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: will the PIRP course sponsor actually notify the DMV??[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the courses [11] DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i get like 12 points for traffic violations??[NEWLINE]agent: [6] your driver license may be suspended [7] point reduction means the numer of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid suspension[NEWLINE]user: how are the points calculated though?"}
{"id": "superseg_train_2183", "dialogue": "user: Does my record show on my PRIP?[NEWLINE]agent: If it needs to, it will. You can request confirmation at a local branch.[NEWLINE]user: I think it does; will it be there?[NEWLINE]agent: Yes, if needed, it will be.[NEWLINE]user: Can I also get a copy of my record sent to me?[NEWLINE]agent: Of course you can, you can do it at a local branch.[NEWLINE][BOUNDARY][NEWLINE]user: What effects do points have on my driving record?[NEWLINE]agent: You can see that using a referenced document or at a local branch.[NEWLINE]user: But what if I got a revoked status?[NEWLINE]agent: You can check to see if point reduction will remove said revoked status, or you can go to a local branch.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get them reduced?[NEWLINE]agent: Yes, via a point reduction class or taking the road test over again.[NEWLINE][BOUNDARY][NEWLINE]user: Will it hit my record before the 10 weeks it says it will?"}
{"id": "superseg_train_2184", "dialogue": "user: Can my driving record show PIRP completion?[NEWLINE]agent: It can but you would need to request a copy of your full record.[NEWLINE]user: I haven't requested a copy yet; can I find out somewhere else?[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find that?[NEWLINE]agent: You can find it on our website.[NEWLINE]user: What if the hearing has been scheduled but hasn't happened yet?[NEWLINE]agent: You're fine, until the hearing date.[NEWLINE]user: What could happen after?[NEWLINE]agent: It won't affect the hearing itself.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I already completed the course in question?[NEWLINE]agent: It will arrive at the DMV within 10 weeks of successful completion.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me."}
{"id": "superseg_train_2185", "dialogue": "user: Can I get the PIRP discount if a young driver is already getting an education discount?[NEWLINE]agent: It is best to contact your insurance company and their policies for this matter.[NEWLINE][BOUNDARY][NEWLINE]agent: You can find out more info here:  Learn how to reduce driving record points. [1[NEWLINE]user: Ok thank you so much[NEWLINE][BOUNDARY][NEWLINE]user: are there any preventions of fees being increased?[NEWLINE]agent: Unfortunately for that, there are not.[NEWLINE][BOUNDARY][NEWLINE]user: When will I get certificates of completion?[NEWLINE]agent: Congrats! he course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course.[NEWLINE][BOUNDARY][NEWLINE]user: Will my insurance company have more information on the reductions I may receive?[NEWLINE]agent: Yes it is best to contact your insurance company for this matter[NEWLINE][BOUNDARY][NEWLINE]user: After paying, when will my premiums begin?[NEWLINE]agent: good question, your liability and collision premium reduction will begin immediately, retroactive to the date you completed the course.[NEWLINE][BOUNDARY][NEWLINE]user: What is PIRP?"}
{"id": "superseg_train_2186", "dialogue": "user: How do I get an insurance premium reduction?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE]agent: Have you presented your certificate to your insurance company within 90 days after you completed the course?[NEWLINE]user: No[NEWLINE]agent: Why not?[NEWLINE]user: I presented it after 90 days[NEWLINE]agent: In that case the insurer may issue the premium discount effective from the date presented[NEWLINE][BOUNDARY][NEWLINE]user: How can I reduce driving record points?[NEWLINE]agent: Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need any more information on reducing driving record points?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Any other ways to reduce driving record points?[NEWLINE]agent: Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the 10 % reduction[NEWLINE][BOUNDARY][NEWLINE]user: What if more than one person named on a policy completes the PIRP course?"}
{"id": "superseg_train_2187", "dialogue": "user: Can there be more than one discount applied for a young driver?[NEWLINE]agent: It is possible. It varies by insurance company so it is best to contact them[NEWLINE][BOUNDARY][NEWLINE]agent: Did you review the article on how to reducedriving record points?[NEWLINE]user: I have not did that yet, no[NEWLINE][BOUNDARY][NEWLINE]user: Will my premium raise due to PIRP?[NEWLINE]agent: No it will not[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact to see if more than one discount can be applied?[NEWLINE]agent: Sure I can help you with that. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: You can contact the course sponsor, they usually will mail you a completion certificate[NEWLINE]agent: ok thank you[NEWLINE]user: Will I be notified if I qualify?"}
{"id": "superseg_train_2188", "dialogue": "user: I heard there was a way to get my premiums reduced[NEWLINE]agent: Yes there is a course you can take.[NEWLINE]agent: How soon do I get the discount?[NEWLINE]user: The discounnt will be retroactive to the date you took the course.[NEWLINE]agent: your liability and collision premium reduction will begin immediately, if you give your insurance co. the certificate with in 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the certificate?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course[NEWLINE]user: what if I take it online?[NEWLINE]agent: 14 business days after you complete an online course a certificate will be mailed.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do this every year?[NEWLINE]agent: No, the discount is good for 36 months.[NEWLINE][BOUNDARY][NEWLINE]user: Can more than onefamily member get the discount?[NEWLINE]agent: No, only the principal driver can get 10 percent off[NEWLINE]user: ok thank you"}
{"id": "superseg_train_2189", "dialogue": "user: How can I get reductions on insurance premiums?[NEWLINE]agent: wE WOULD LOVE TO HELP BUT IT VARIES PER INSURANCE COMPANY. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Are you already receiving a discount on the premium?[NEWLINE]user: yes but how can I reduce it more?[NEWLINE][BOUNDARY][NEWLINE]user: If the course is taken, will it prevent my premiums from going up?[NEWLINE]agent: Unfotunately no.[NEWLINE][BOUNDARY][NEWLINE]user: so when I complete the course how do I get the reduction[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE][BOUNDARY][NEWLINE]user: Can I get more than one reduction?[NEWLINE]agent: It may be possible. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: Does it prevent general premium increases?"}
{"id": "superseg_train_2190", "dialogue": "user: How can I learn about lowering my insurance premium?[NEWLINE]agent: You can check with your insurance agent if you have a young driver.[NEWLINE][BOUNDARY][NEWLINE]agent: Does your young driver have any driving points?[NEWLINE]user: I do not think she has any driving points.[NEWLINE][BOUNDARY][NEWLINE]user: How can we work on lowering our insurance premium?[NEWLINE]agent: You can take a safety course, for which you will receive a certificate of completion.[NEWLINE]user: How long does it take to get the certificate if we take the class online?[NEWLINE]agent: It usually takes 14 business days.[NEWLINE][BOUNDARY][NEWLINE]user: Will this program stop my insurance from going up?[NEWLINE]agent: Unfortunately, it does not, but it does help reduce your current base rate by 10%.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for both reductions?[NEWLINE]agent: You will need to check with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: When do you think they will apply the start date for the premium discount?"}
{"id": "superseg_train_2191", "dialogue": "user: Can I get a PIRP discount if the youth driver is already receiving driver education reduction?[NEWLINE]agent: Contact your insurance company to ask.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to reduce driving points?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Will PIRP prevent my insurance company from raising my premium?[NEWLINE]agent: It does not prevent premium increases?[NEWLINE][BOUNDARY][NEWLINE]user: How do I get insurance premium reduction?[NEWLINE]agent: You will be mailed a completion certificate 45 days after you complete the online course?[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone qualify for the insurance premium discount?[NEWLINE]agent: Yes anyone that completes the course receives a 10% discount.[NEWLINE]user: Are youthful drivers and ones in risk pool eligible?[NEWLINE]agent: yes.[NEWLINE][BOUNDARY][NEWLINE]user: What is PIRP?"}
{"id": "superseg_train_2192", "dialogue": "user: Can I get both a youth and PIRP discount?[NEWLINE]agent: You would need to speak with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]agent: They can tell you more about your premiums.[NEWLINE]user: Ok; how can I reduce my points on my record then?[NEWLINE][BOUNDARY][NEWLINE]user: If you find an accredited cours,e they will give you all the pertinent information.[NEWLINE]agent: They'll tell you everything you need to know.[NEWLINE]user: Will my discount begin immediately according to NY law?[NEWLINE]agent: Immediately, retroactive to date of course completion.[NEWLINE][BOUNDARY][NEWLINE]user: Will taking the PIRP ensure I can't get a premium increase?[NEWLINE]agent: Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability.[NEWLINE][BOUNDARY][NEWLINE]user: When will that take place?[NEWLINE]agent: It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me."}
{"id": "superseg_train_2193", "dialogue": "user: I am looking at a used vehicle on your website and want to know what the reported mileage is?[NEWLINE]agent: I'm sorry, but vehicles over 10 years old are exempt from mileage disclosure.[NEWLINE]agent: Are there any other titled vehicles you are interested in?[NEWLINE]user: Not at this time.[NEWLINE]agent: I can say if odometer has passed its maximum reading at the time of the sale, if you want to know?[NEWLINE]user: No, that doesn't help me.[NEWLINE]agent: Do you know if the mileage is unknown because the odometer is broken has been repaired, or has been replaced?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: Do you have to have proof on that?[NEWLINE]agent: Yes, or the lien holder could repossess the vehicle from you.[NEWLINE][BOUNDARY][NEWLINE]user: Does this need to be taken in first to get repaired?"}
{"id": "superseg_train_2194", "dialogue": "user: Is there anything I should be aware of when choosing a vehicle to purchase?[NEWLINE]agent: You should consult the YouTube video of the NMVTIS Vehicle History for Consumers[NEWLINE]agent: Are you knowledgeable in car mechanics?[NEWLINE]user: No I'm not[NEWLINE]agent: Do you know what to look for when deciding if a vehicle is roadworthy?[NEWLINE]user: Yes I do[NEWLINE]agent: If you don't know what to look for, you should employ a professional technician to examine the vehicle[NEWLINE]user: What should I request from the dealer before I purchase a vehicle?[NEWLINE]agent: You should find out about any warranties that the dealer provides and whether they provide services or subcontract these to a repair shop[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I sell my vehicle?[NEWLINE]agent: You must ensure that you remove your license plates and windshield registration sticker from the vehicle. This will help you avoid any parking tickets that don't belong to you[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information that you can give me about pricing of vehicles?"}
{"id": "superseg_train_2195", "dialogue": "user: I want to know about title branding[NEWLINE]agent: OK, has your vehicle been rebuilt, reconstructed, or not originally manufactured to U.S. standards[NEWLINE]user: yes, it was rebuilt[NEWLINE]agent: You should have a branding notice printed on the title certificate[NEWLINE][BOUNDARY][NEWLINE]user: How would I choose a vehicle?[NEWLINE]agent: Choose one by your needs and budget[NEWLINE][BOUNDARY][NEWLINE]user: what if I have a complaint about the vehicle?[NEWLINE]agent: mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices[NEWLINE]user: I'm having problems with a dealer, is there anywhere I could write and state my case[NEWLINE]agent: yes, here is the address...Bureau of Consumer and Facility Services, PO Box 2700-ESP, Albany, NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: It says \" THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY\", what does that mean[NEWLINE]agent: It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law[NEWLINE][BOUNDARY][NEWLINE]user: and what do I need to disclose when transferring the title to a new owner"}
{"id": "superseg_train_2196", "dialogue": "user: Can you tell me what proof of vehicle ownership is?[NEWLINE]agent: Sure, proof of vehicle ownership is a Manufacturer's Certificate of Origin.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want to trade in or sell my vehicle?[NEWLINE]agent: You need to make sure to remove the license plate and windshield registration stick that shows your plate number.  This will help prevent you from being charged any type of parking ticket that doesn't belong to you.[NEWLINE]user: What happens if I don't turn in my plates?[NEWLINE]agent: Your driver's license could be suspended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign anything  on a certificate of sale?[NEWLINE]agent: Yes, you mist sign the odometer and damage disclosure statements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my plates to another vehicle?[NEWLINE]agent: Yes you are able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: What does rebuilt salvage mean?[NEWLINE]agent: I means a vehicle with this label has been rebuilt after being wrecked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I sell my license plate on the vehicle?[NEWLINE]agent: No, you have to take it off before selling.[NEWLINE]agent: What do I need to do when transferring my title cert to the new owner?"}
{"id": "superseg_train_2197", "dialogue": "user: Hello I would like to become an instructor at a driving school. Would you tell me a bit about the requirements?[NEWLINE]agent: Certainly. In order to be certified you must be employed by a licensed driving school and be at least 21 years of age.[NEWLINE]agent: Additional information is available as well. Would you be interested in receiving it?[NEWLINE]user: Yes please tell me about this information.[NEWLINE]agent: You must contact DTP or Drier Training Program for said information.[NEWLINE]user: Is there additional training if I want to be a fully qualified instructor?[NEWLINE]agent: Yes there is a 30-hour Teaching Techniques and Methodology course for those that wish to teach the Pre - licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: Are driving schools investigated on a regular basis?[NEWLINE]agent: Yes the DMV conducts inspections and audits that require driving schools to follow requirements and typically the regulations of the municipality in which it is operating.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive an official certificate once I pass all the required exams?[NEWLINE]agent: Yes and you must possess this certificate at all times while providing driving instructions.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address of the DTP please?"}
{"id": "superseg_train_2198", "dialogue": "user: What forms do I need for driving school?[NEWLINE]agent: A driving school instructor can only be certified when s / he is employed by a licensed driving school[NEWLINE]agent: For additional information see below[NEWLINE]user: What do I do if that does not apply to me?[NEWLINE][BOUNDARY][NEWLINE]user: How do I get more info on this?"}
{"id": "superseg_train_2199", "dialogue": "user: Hi, I am planning to move. What should I do with my license plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another US state?[NEWLINE]user: Yes[NEWLINE]agent: okay. for that you must deliver the registration and license plates of your vehicle to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?[NEWLINE]agent: I am not sorry to inform you that it is not acceptable[NEWLINE]user: and there is no coverage outside of the state of new york?[NEWLINE]agent: no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry[NEWLINE][BOUNDARY][NEWLINE]user: is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license.[NEWLINE]user: and If I choose to replace my New York State insurance coverage with out-of-state insurance..."}
{"id": "superseg_train_2200", "dialogue": "user: Yes I'm moving and need to know what to do about my plates.[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to an insurance in another state and keep my vehicle registered in New York?[NEWLINE]agent: No that is not possible.[NEWLINE]agent: Have you replaced your New York State insurance coverage with out- of-state insurance?[NEWLINE]user: Not yet, I'm seeing if it's possible.[NEWLINE]user: What happens if I do?[NEWLINE]agent: The DMV will take action against your New York State registration and driver license even if you move out of New York.[NEWLINE]user: Will I have trouble getting a new license in New Jersey?"}
{"id": "superseg_train_2201", "dialogue": "user: Hello I need information about What should I do with my plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: Yes[NEWLINE]agent: If you want to register your vehicle in another state, you must deliver your vehicle registration and license plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: do not[NEWLINE]agent: Have you replaced your New York State insurance coverage with out-of-state insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then received a letter from the DMV about an insurance lapse in the vehicle. What I can do?[NEWLINE]agent: Send us a copy of your out-of-state record in your name along with a copy of your out-of-state insurance if available[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my valid insurance coverage expires?"}
{"id": "superseg_train_2202", "dialogue": "user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent:  you want to register your vehicle in another state[NEWLINE]user: yes[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Can I obtain out-of-state insurance and keep my vehicle registered in New York?[NEWLINE]agent: No[NEWLINE]user: I need more information[NEWLINE]agent:  your valid insurance coverage will lapse. We will suspend your registration and may suspend your driver license[NEWLINE]user: What other measures will they take?[NEWLINE]agent:  We will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state.[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?"}
{"id": "superseg_train_2203", "dialogue": "user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent: you want to register your vehicle in another state?[NEWLINE]user: not[NEWLINE]user: If I want to register your vehicle in another state?[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?[NEWLINE]agent: No[NEWLINE]user: If my vehicle is registered in New York State[NEWLINE]agent:  you must have New York insurance coverage. We will never accept out - of - state insurance coverage of any type for a vehicle registered in New York[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then I received a letter from the DMV about a lapse of insurance on the vehicle. What can I do?"}
{"id": "superseg_train_2204", "dialogue": "user: I will be moving out of state at the end of month, do I need to surrender by plates or can I keep them?[NEWLINE]agent: Will you be registering your vehicle in another state?[NEWLINE]user: No I will not be registering it in another state.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is registered in New York and I would like to know if out-of-state insurance is acceptable for this vehicle?[NEWLINE]agent: Unfortunately out-of-state insurance is not acceptable for a vehicle registered in NY.[NEWLINE]user: So what you are telling me is that only New York insurance coverage is allowed?[NEWLINE]agent: Yes you must have New York insurance coverage for any type of vehicle registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to register my vehicle in another state what must I do with my NY plates?[NEWLINE]agent: You are required to surrender your vehicle registration and plates to the New York DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I no longer life in NY but received a letter from the DMV about a lapse of insurance on my vehicle, what should I do to resolve this problem?[NEWLINE]agent: To solve this matter please send a copy of your out of state registration in your name along with a copy of your out of state insurance to NYS Department of Motor Vehicles Financial Security Bureau PO BOX 2725 Albany NY 12220 - 0725[NEWLINE][BOUNDARY][NEWLINE]user: I have out of state insurance on my vehicle, do I still have to obtain NY coverage as well?"}
{"id": "superseg_train_2205", "dialogue": "user: Hi there. I probably will be moving out new york, but I got some doubts about the registration of my car.[NEWLINE]agent: Sure, no problem. You can not have you car registered in new york with a out-of-state insurance.[NEWLINE]agent: That was your doubt?[NEWLINE]user: Something like that, but not that exactly.[NEWLINE][BOUNDARY][NEWLINE]user: There is a chance that I register my vehicle in another state and get issues with the dmv due the insurance?[NEWLINE]agent: Yes, you may have troubles with that. To avoid that, you need to send us a copy of your out-of-state registration in your name along with a copy of your out-of-state insurance.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I register my vehicle in another state?[NEWLINE]agent: If you do that, you will have to surrender your vehicle registration and plates to the dmv.[NEWLINE]user: And once I do that, I then be able to get an insurance of another state without problem?[NEWLINE]agent: Yes, then you will be free to get an insurance from the state where you do your registration and you must meet the requirements of that state.[NEWLINE]user: And what will happens wit my registration and license?"}
{"id": "superseg_train_2206", "dialogue": "user: Hey there. I'm having some doubts related to if is possible or not have a insurance from another state and keep my car registered in the new york state.[NEWLINE]agent: We are here to serve you. But, no, is not possible.[NEWLINE]agent: Are you trying to do that?[NEWLINE]user: No, not yet. But I have some questions about it.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I want to move to another state, how do I do to register my vehicle there where I go?[NEWLINE]agent: You will need to surrender your vehicle registration and plates to the new york dmv.[NEWLINE][BOUNDARY][NEWLINE]user: o.k., I get that. But what will happen with my coverage meanwhile?[NEWLINE]agent: Your valid insurance coverage will lapse.[NEWLINE][BOUNDARY][NEWLINE]user: so, if I get a insurance for my vehicle in another state I may have troubles?[NEWLINE]agent: That's right. But you can send us a copy of this documents, to avoid any kind of sanction.[NEWLINE][BOUNDARY][NEWLINE]user: And what will happen if I don't send you that document?"}
{"id": "superseg_train_2207", "dialogue": "user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is very important that you renew your CDL as your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel in the next days and do not have a passport?[NEWLINE]user: Yes[NEWLINE]agent: We highly recommend that you upgrade to an Enhanced or REAL ID when renewing. It is essential that you get more information about enhanced documents, REAL ID and standard.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what do i need to renew a CDL?[NEWLINE]agent: It is important that In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to Comply with the federal requirements for medical certification[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks and could you tell me what the price is for an 8 year driver's license?[NEWLINE]agent: of course, the MCTD fee is $ 16.[NEWLINE][BOUNDARY][NEWLINE]user: and the renewal must be done in a DMV office?[NEWLINE]agent: Yes, you must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come.[NEWLINE]user: and what should i do before i go?[NEWLINE]agent: it's important that you find your evidence[NEWLINE]user: Excuse me, I deleted the previous message, can you tell me again if the renewal should be done in a DMV office?"}
{"id": "superseg_train_2208", "dialogue": "user: I want to renew my CDL, I need some info about it, please.[NEWLINE]agent: Attentive to this: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you have a passport to travel?[NEWLINE]user: Yes, I got it.[NEWLINE]agent: Ok. Please, we recommend you upgrade to an Enhanced or REAL ID when you renew. Get more information about Enhanced, REAL ID and Standard documents.[NEWLINE]user: What if I don't have time to get a Real ID?[NEWLINE]agent: Please, get you Real ID today or as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to renew my CDL?[NEWLINE]agent: You must meet the requirements to renew any type of driver's license, in addition to other requirements.[NEWLINE]user: I have a revocation. Is this a problem?[NEWLINE]agent: Yes, because we will reject your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an endorsement of H or X?[NEWLINE]agent: In that case, you must pass the hazardous materials knowledge test at a DMV office within 2 years of your renewal and pay an additional $5 fee for the test. If you are a resident from Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island ; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk or Westchester, you must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I renew?"}
{"id": "superseg_train_2209", "dialogue": "user: How to renew a CDL[NEWLINE]agent: Please note that Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: what is the renewal rates[NEWLINE]agent: add an additional $ 8.00 to the fee above[NEWLINE][BOUNDARY][NEWLINE]user: ok when can i get my id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: If I indicate the types of driving NI not excepted or Intrastatal not excepted NA in my renewal, what should I provide[NEWLINE]agent: you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants pdf [ 7 ] MV-44.5 to help you determine your driving type.[NEWLINE]user: If I have an open suspension or revocation[NEWLINE]agent:  we will reject your application[NEWLINE]user: what do i need to renew a CDL"}
{"id": "superseg_train_2210", "dialogue": "user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is important that you know this WARNING: Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes that's my case[NEWLINE]agent: We recommend that you upgrade to an Enhanced or REAL ID when renewing. Learn about Enhanced, REAL ID, and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what are the renewal fees[NEWLINE]agent: The listed rates include the photographic documents fee and the MCTD additional fee for the Metropolitan District of Public Transportation, if necessary[NEWLINE]user: What if I have a Class M or MJ motorcycle?[NEWLINE]agent: In that case add an additional $ 8.00 to the above rate.[NEWLINE][BOUNDARY][NEWLINE]user: What if my type of driving is intrastate, not excepted?[NEWLINE]agent: In that case you must provide a legible copy of your current USDOT Medical Examiner Certificate to the DMV if it is not already on file.[NEWLINE]user: What requirements do I need to meet?"}
{"id": "superseg_train_2211", "dialogue": "user: how Renew a CDL[NEWLINE]agent: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: you plan to travel and do n't have a Passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE]user: when can i get the id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Renewal Fees[NEWLINE]agent:  The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District MCTD fee, if required[NEWLINE]agent: Do you have any other classes combined with a motorcycle?"}
{"id": "superseg_train_2212", "dialogue": "user: Hey there, i'm looking to renew a commercial driving license. Could you guide me a little on that?[NEWLINE]agent: Sure, no problem. Before proceeding, let me tell you won't be able to use your standard commercial license to go on board of a domestic flight after October 1,2020.[NEWLINE]agent: In any case, are you planning to go traveling soon? Do you have Passport?[NEWLINE]user: Yes, i'm planning to travel but in fact, i don't have passports available.[NEWLINE]agent: Well, to avoid issues in that matter, we would recommend you to upgrade your CDL to an Enhanced or Real ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: You know, that would be pretty convenient. I'll think about it. Look, i already gathered some requirements, Will i need something else?[NEWLINE]agent: In fact, you'll need to do something else. You need to meet the federal medical certification requirements. Besides, you need to have proof of your legal presence in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, i'll write that down right away. See, i would like to talk about some renewal fees, specifically on those for the class H or X.[NEWLINE]agent: For those classes you must pass the hazardous materials knowledge test at a DMV office. That would be within 2 years before your renewal, paying an additional fee of $5 for the test.[NEWLINE]user: That fee would be a standard for everyone?[NEWLINE]agent: Sorry, but no. The following counties residents must pay an additional supplemental Metropolitan Commuter Transportation District fee: Bronx, Kings, Brooklyn, New York, Manhattan, Queens. That fee would be $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: What about if i'm a temporary visitor?"}
{"id": "superseg_train_2213", "dialogue": "user: Hello, I have several questions about renewing a CDL.[NEWLINE]agent: Then you've come to the right place. I have to warn you though, your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel, but you don't have a passport?[NEWLINE]user: Yes, that is the case. Unfortunately.[NEWLINE]agent: Then we recommend you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about renewal, can I renew the CDL at the local DMV office?[NEWLINE]agent: Yes. You must come to a DMV office to renew a commercial driver license CDL or commercial license permit CLP. Complete this guide to make sure you have the proofs of identification you need before coming.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an open suspension or revocation?[NEWLINE]agent: Then I'm afraid we will reject your application.[NEWLINE]user: Oh, that's a bummer. What if I'm a temporary visitor?[NEWLINE]agent: In that case you will need to provide proof of legal presence in the U.S. with every application. Your new document will have the legend NON-DOMICILED and also TEMPORARY VISITOR and the expiration date of your legal status in the United States printed on it.[NEWLINE]user: Wait, what if I have the driving type \"non-excepted interstate\" on my renewal?[NEWLINE]agent: Then you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants (MV-44.5) to help you determine your driving type.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And if I have another class along with class M?"}
{"id": "superseg_train_2214", "dialogue": "user: Where can I renew my CDL?[NEWLINE]agent: You must renew at a DMV office, but it will not be accepted as proof of identification to board a domestic flight after October first.[NEWLINE]user: if I can no longer use my CDL as identification for flight purposes, what should I use if I do not have a passport?[NEWLINE]agent: It is recommended that you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE]user: Are REAL ID's available now?[NEWLINE]agent: Yes, you can get your Enhanced or REAL ID today.[NEWLINE][BOUNDARY][NEWLINE]user: What are the renewal fees for CDLs?[NEWLINE]agent: The fees for the photo document and the supplemental Metropolitan Commuter Transportation District are the basic fees.  There could possibly be additional fees.[NEWLINE]agent: How much additional would it cost me if I am combining with a motorcycle Class MJ?[NEWLINE]user: A motorcycle Class MJ would add an additional $8 to the total of your fees.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to meet the federal medical certification requirements every time I renew my CDL?[NEWLINE]agent: If you are a US citizen or lawful permanent resident you will only need to provide the required proofs on the first, original, amendment, reciprocity or renewal application on or after June 18, 2015.  The proof will be retained on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What topic will I find more information on if I go to the MyDMV website?"}
{"id": "superseg_train_2215", "dialogue": "user: Give me some info about how to renew a CDL[NEWLINE]agent: You have to know that your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Ok. We recommend you upgrade to an Enhanced or REAL ID when you renew. Please, find out more info about Enhanced, REAL ID and Standard documents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I  indicate the driving types NI Non-excepted Interstate or NA Non-excepted Intrastate on my renewal?[NEWLINE]agent: Then, you have to provide a legible copy of your current USDOT Medical Examiner's Certificate to DMV if it is not already on file. Please, see Federal Requirements for Commercial Driver License (CDL) Applicants MV-44.5 to help you determine your driving type[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have an endorsement of H or X?[NEWLINE]agent: You have to pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay a fee of $5 for the test. Residents of the following counties must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee : Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I renew?[NEWLINE]agent: At the DMV office. You must come to a DMV office to renew a commercial driver license (CDL) or commercial license permit (CLP). And you must to complete a guide to make sure you have the proofs of identification you need before coming[NEWLINE]user: And what when I have the proofs?"}
{"id": "superseg_train_2216", "dialogue": "user: Hello I need information about What is the procedure for cancellation and / or refund of courses?[NEWLINE]agent: can't take the course or any part of the course?[NEWLINE]user: yes, it is very difficult for me to finish it[NEWLINE]agent: In that case it should give you the option to receive a full refund of all course fees. The sponsor may also offer you the option to reschedule the course, where available[NEWLINE][BOUNDARY][NEWLINE]user: And another question, will my personal information be saved after finishing the course?[NEWLINE]agent: for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV....[NEWLINE][BOUNDARY][NEWLINE]user: And what is the cost of an I-PIRP course?[NEWLINE]agent: The cost is established by the course sponsor and the fee varies from one course to another. Its cost is clearly indicated before registering for the course. It is an advantage for you to compare the courses and their fees.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the person who enrolls in the course is not the same person who takes it?[NEWLINE]agent: It is important to know that anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines and imprisonment.[NEWLINE]user: And is there any problem if I don't have a DMV identification number?"}
{"id": "superseg_train_2217", "dialogue": "user: What if I fail the course? Can I receive a course fee refund?[NEWLINE]agent: If you do not meet all the requirements to complete the course or meet the minimum test score requirements[NEWLINE]user: that's my case[NEWLINE]agent: you can not receive credit for course completion and you can not receive point and insurance reduction for the course[NEWLINE][BOUNDARY][NEWLINE]user: What is the cost of an I-PIRP course?[NEWLINE]agent:  The cost is set by the course sponsor and the fee varies from one course to another course[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for course cancellation?[NEWLINE]agent: the sponsor can not conduct the course or any part of the course?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: give me more details of the costs of an I-PIRP course"}
{"id": "superseg_train_2218", "dialogue": "user: Can you help me with the process for course refund or cancellation?[NEWLINE]agent: Did you sponsor tell you they cannot conduct the course?[NEWLINE]user: Yes, my sponsor said they cannot complete the course.[NEWLINE]agent: In that case they must give you the option to receive a full refund of the course fees or your sponsor will reschedule it with you if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know for sure if the person who registered with the course is the one who actually takes the course online?[NEWLINE]agent: Each sponsor has methods they use to make sure the right person is taking the course and if a person is found to defraud the system they can be prosecuted.[NEWLINE]agent: do you happen to have a New York State DMV ID Number?[NEWLINE]user: Yes, I have a New York State DMV ID Number.[NEWLINE]agent: That is good you have the New York State DMV ID number because otherwise you would not be able to show completion on your license record.[NEWLINE][BOUNDARY][NEWLINE]user: What personal info is needed to take a course?[NEWLINE]agent: The personal info they use is DMV ID number client ID Number from your NY State driver license, date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Could a person go to jail if they try to defraud the system?"}
{"id": "superseg_train_2219", "dialogue": "user: what happens if my online PIRP didn't happen?[NEWLINE]agent: Was the sponsor unable to hold the course or any part of it?[NEWLINE]user: no, I don't know what really happened just wanted a refund[NEWLINE][BOUNDARY][NEWLINE]user: do all online PIRP classes cost the same?[NEWLINE]agent: The cost is set by the course sponsor and it could vary from one course to another course.[NEWLINE][BOUNDARY][NEWLINE]user: how soon after we finish a class do we get the proof that we took the class?[NEWLINE]agent: The sponsor will mail the course completion certificate to you. Please note, that an email copy of the certificate is not valid and will not be accepted by your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: can I do the classes through DVD?[NEWLINE]agent: Yes, you will need a DVD player and a television, or a computer that plays DVDs.[NEWLINE][BOUNDARY][NEWLINE]user: are the online PIRPS any different from the on location PIRPS?[NEWLINE]agent: They both have very similar content and information, and both courses include 320 minutes of instruction. The classroom course is given in one daytime session or two evening sessions, you can take the I-PIRP course from home at a convenient time for you.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of tests or quizzes do you get for the online classes and how do you know the real person is doing the exams?"}
{"id": "superseg_train_2220", "dialogue": "user: What happens if I fail the course?[NEWLINE]agent: Do you meet all the requirements to complete the course or meet the minimum test score?[NEWLINE]user: No, I did not meet the minimum test score.[NEWLINE][BOUNDARY][NEWLINE]user: Does each course sponsor have methods to validate that the person who signed up for the course is actually the person who completes it?[NEWLINE]agent: Each course sponsor has a their way of validating that the person who is registered is the same person who takes the course and each person knows that they will be prosecuted and could get fines and possibly prison time.[NEWLINE]user: what makes it possible that the person who registers for the course is the person who takes the course?[NEWLINE]agent: Each course sponsor has a way of validating that the person who signed up for the course is the person who takes the course.[NEWLINE]agent: Do you have a New York State DMV ID Number from your NY State driver license?[NEWLINE]user: No, I do not have this information at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for the DMV to send my completion certificate to my automobile insurance company?"}
{"id": "superseg_train_2221", "dialogue": "user: Hello, I would like to know what kind of equipment and technology do I need to take an I-PIRP course?[NEWLINE]agent: The answer depends on the alternative ADM delivery method of the course. For example, if the course is an Internet course, you must have a computer and an acceptable Internet connection.[NEWLINE]user: if the course is an internet course?[NEWLINE]agent: You must have a computer and an acceptable Internet connection.[NEWLINE][BOUNDARY][NEWLINE]user: Are I-PIRP websites safe?[NEWLINE]agent: Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses.[NEWLINE][BOUNDARY][NEWLINE]user: What is done to ensure that the person enrolling in the course is the person taking the course?[NEWLINE]agent: Each course sponsor has different methods to validate that the person who registered for the course is the same person who takes the course. Anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines, and imprisonment.[NEWLINE]agent: Don't Have a New Yor State DMV Identification Number?[NEWLINE]user: Yes[NEWLINE]agent: ADM course completion cannot be applied to your license registration. You may need to submit the Driver and / or Vehicle Registration Information Request Form PDF MV-15 before attempting to take an ADM course.[NEWLINE][BOUNDARY][NEWLINE]user: and when do they issue the certificates of completion?[NEWLINE]agent: The course sponsor must issue the course completion certificates within 14 business days after the course ends. Some sponsors offer express delivery options at an additional cost.[NEWLINE][BOUNDARY][NEWLINE]user: What if at the end of the course they don't give me the license registration?"}
{"id": "superseg_train_2222", "dialogue": "user: Hi, what happens if I fail the course? Can I get a refund of the course fee?[NEWLINE]agent: Do you meet the minimum test score requirements?[NEWLINE]user: Yes[NEWLINE]agent: If you do not meet all the requirements to complete the course or do not meet the minimum test score requirements, you cannot receive credit for completing the course and you cannot receive points and insurance reduction for the course.[NEWLINE][BOUNDARY][NEWLINE]user: And what else is there besides the knowledge tests about the course content?[NEWLINE]agent: In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course.[NEWLINE][BOUNDARY][NEWLINE]user: and the sponsor can't repeat the course for me?[NEWLINE]agent: A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this.[NEWLINE][BOUNDARY][NEWLINE]user: Do I receive points and insurance reduction if I take an I-PIRP course?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What is the I-PIRP / ADM program?"}
{"id": "superseg_train_2223", "dialogue": "user: What is the procedure for course cancellation or refunds?[NEWLINE]agent: Was you sponsor not able to finish the course?[NEWLINE]user: Yes, my sponsor did not finish teaching the course.[NEWLINE]agent: They will have to give you the option to receive a full refund of all course fees or reschedule the course.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any special equipment or technology I need to take an I-PIRP course?[NEWLINE]agent: It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course.[NEWLINE]user: What happens if I have an internet course?[NEWLINE]agent: You definitely would need to have a computer and an acceptable connection to the internet.[NEWLINE][BOUNDARY][NEWLINE]user: Will my automobile insurance company receive the completion certificate from the DMV?[NEWLINE]agent: We will send your certificate to you and you must supply the information to your insurance company for reduction benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What personal information do I have to provide to take the course?"}
{"id": "superseg_train_2224", "dialogue": "user: hello I need information about CDL[NEWLINE]agent: Do you want to know if you will receive a temporary CDL after passing your driving test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know What is the rate for a CDL?[NEWLINE]user: Yes[NEWLINE]agent: Well all of that depends on the expiration date and class of your current driver's license, and the date you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get a New York State CDL?[NEWLINE]agent: Very easy, just request your CDL at a DMV office and deliver your CDL out of state.[NEWLINE][BOUNDARY][NEWLINE]user: And in which office should I request it?[NEWLINE]agent: You must request a CDL at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: ok, and this theme is applied for who?[NEWLINE]agent: It is applied for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: and can you tell me when will I get my CDL?"}
{"id": "superseg_train_2225", "dialogue": "user: how do i get a CDL[NEWLINE]agent: did you pass the driving test?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know what is the rate for a CDL?[NEWLINE]user: yes[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL[NEWLINE][BOUNDARY][NEWLINE]user: can you give me temporary CDL details[NEWLINE]agent: Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self - certification and medical certification requirements for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: If I am a US citizen[NEWLINE]agent: your Commercial Learner Permit CLP or CDL document will have the legend NON - DOMICILED printed on documents issued on it. The TEMPORARY VISITOR and the expiration date of your legal status documentation will continue to be displayed on the CLP and/or CDL document.[NEWLINE][BOUNDARY][NEWLINE]user: If the vehicle I am using for the skills test has an automatic transmission, and this is my first road test"}
{"id": "superseg_train_2226", "dialogue": "user: how to get a CDL[NEWLINE]agent: Follow these steps to get your first time New York State commercial driver license CDL[NEWLINE][BOUNDARY][NEWLINE]user: how can i have a Class D New York State driver's license[NEWLINE]agent: Get the New York State Commercial Driver 's Manual  CDL-10 online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if they reject my application?[NEWLINE]agent: You must apply for a CDL at a DMV Office[NEWLINE]user: what should i bring to the DMV office[NEWLINE]agent: If you have a Standard and want to change to a REAL ID or Enhanced[NEWLINE]user: it's not my case?[NEWLINE]user: how are the new federal DMV regulations[NEWLINE]agent: Per new federal regulations,  the DMV will check for any open suspensions or revocations you may have in any state.[NEWLINE][BOUNDARY][NEWLINE]user: How can I have a New York State Class E driver's license?"}
{"id": "superseg_train_2227", "dialogue": "user: I need some information about getting a CDL.[NEWLINE]agent: I'll be happy to help you with that. Does your question pertain to the road test?[NEWLINE]user: No, I already know about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fees are for obtaining a CDL?[NEWLINE]user: Not exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in learning when you'll get the CDL?[NEWLINE]user: No, I know how that works.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a CDL that was issued in a different state?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a written test when I apply for a commercial learner permit?"}
{"id": "superseg_train_2228", "dialogue": "user: Hello there, I need some advice on scheduling a road test. Maybe you can answer some questions I have.[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can't schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]agent: Have you NOT passed the road test?[NEWLINE]user: No, I passed it. Everything went fine.[NEWLINE]user: What if I hadn't passed the test? What were you getting at?[NEWLINE]agent: In that case you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE]user: I've read that the kind of vehicle used at the test defines which restrictions I'm given. What kind of restrictions are there?[NEWLINE]agent: If your road test vehicle has an automatic transmission, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I've also heard there is s a driver's manual. Where can I get it?[NEWLINE]agent: You can get the New York State Commercial Driver 's Manual (CDL-10) online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: And how I can find out which kind of proofs I can bring to the DMV office?"}
{"id": "superseg_train_2229", "dialogue": "user: I need information about getting a CDL.[NEWLINE]agent: I can help you with that. Does your question involve what happens after passing the road test?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fee is for getting a CDL?[NEWLINE]user: Yes, I'm aware of the costs.[NEWLINE]agent: Great. The cost of the CDL depends on the expiration date and the class of your current driver license, and the date you receive a CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a CDL that was issued in another state?[NEWLINE]agent: Will you be needing a New York State issued CDL?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Does your out of state CDL have the HAZMAT endorsement?[NEWLINE]user: Yes, it does."}
{"id": "superseg_train_2230", "dialogue": "user: I need to get my CDL.[NEWLINE]agent: I will be happy to help guide you through the steps to getting your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. How should I prepare for the road test?[NEWLINE]agent: To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice.[NEWLINE][BOUNDARY][NEWLINE]user: II already have a New Jersey CDL. Will that effect the process in getting a New York CDL?[NEWLINE]agent: Will you be obtaining a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: Okay. The first thing you need to do is apply for a CDL at a DMV office in NY and surrender your out of state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring with me to the DMV when I go?[NEWLINE]agent: Will you be changing your Standard license to a REAL ID?[NEWLINE]user: Yes, I will be."}
{"id": "superseg_train_2231", "dialogue": "user: Hello there, I came here looking for more information about a CDL.[NEWLINE]agent: Then you're in the right place. Are you wondering if you get temporary CDL after I pass my road test?[NEWLINE]user: No, I'm aware that I won't get one.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering what the fee for a CDL is?[NEWLINE]user: Yes, I would like to know what it costs.[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL from another state?[NEWLINE]agent: Do you want to get a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: In that case you must apply for your CDL at a DMV office and surrender your out-of-state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to prove that I live and work in the U.S.?"}
{"id": "superseg_train_2232", "dialogue": "user: Hello there. How are you doing? I need some help with scheduling my road test. Can you assist me?[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can t schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]user: What if I don't pass the road test? What then?[NEWLINE]agent: Then you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE]user: Alright. Let's hope it doesn't come to this. And what restrictions for vehicles are there?[NEWLINE]agent: If the vehicle has an automatic transmission, for example, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.[NEWLINE]user: Oh, I see. And can you tell me more about the new CDL restrictions?[NEWLINE]agent: New CDL restrictions are defined by the Federal Motor Carrier Safety Administration FMCSA are available on our website and may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Anything else I should know?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you get a temporary CDL after you pass your road test?[NEWLINE]user: Yes, will I?[NEWLINE]agent: No. Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self-certification and medical certification requirements for commercial drivers.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pass the HazMat test for my NY CDL?"}
{"id": "superseg_train_2233", "dialogue": "user: Hi, how are you? Do you want information about what I must do to change my driver's license to another state?[NEWLINE]agent: of course, You must change your out-of-state driver license to another state or US territory. US, Federal District, or Canadian Province within 30 days of becoming a New York resident.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other additional information you can give me?[NEWLINE][BOUNDARY][NEWLINE]agent: You are studying in New York State. and Do you need a New York State driver's license?[NEWLINE]user: Yes[NEWLINE]agent: Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: okay. And another question to ask at the DMV office?[NEWLINE]agent: of course you will need\u00a0 pass a vision test at the DMV or bring a full eye test report PDF [2] MV-619 s\u00a0 turn in your departure - from - state license, unless it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: and when i pass the exam what should i do?[NEWLINE]agent: When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: and in which cases can I not change my license?"}
{"id": "superseg_train_2234", "dialogue": "user: How can I change my out-of-state driver's license[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of DMV[NEWLINE]agent: his transaction can only be processed in person, at a DMV office, see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: How do I do if my children attend school in another state?[NEWLINE]agent:  a judge considers these facts to decide if your intent is to make NYS a \" fixed and permanent \" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.[NEWLINE][BOUNDARY][NEWLINE]user: I am studying in New York State. Do I need a New York State driver license?[NEWLINE]agent:  Students from other states, countries or nations who attend school in New York State are normally not considered residents of New York State, so they don t need to exchange their current driver license.[NEWLINE][BOUNDARY][NEWLINE]user: there are more details of DMV[NEWLINE]agent: This transaction can only be processed in person, at a DMV office[NEWLINE]agent: Do you want a faster service?[NEWLINE]user: not[NEWLINE]agent: want information for all other counties"}
{"id": "superseg_train_2235", "dialogue": "user: Yes I would like some information about changing my out of state driver's license.[NEWLINE]agent: Yes we have that information. You must do so within 30 days of becoming a resident of New York.[NEWLINE][BOUNDARY][NEWLINE]user: Am I still considered as living in my new state even though my taxes are paid in another state?[NEWLINE]agent: Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to show my driver's license when I go through this process?[NEWLINE]agent: Yes you do.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm still living in 2 states do I need to change my driver's license?[NEWLINE]agent: No, you do not need to apply for a New York State driver license until you become a New York State resident.[NEWLINE]agent: Would you like to know how to obtain a New York State driver's license?[NEWLINE]user: No, I'm good for now, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: If my daughter becomes a student at a college in New York, does she need a driver's license from there?"}
{"id": "superseg_train_2236", "dialogue": "user: How do I change my out-of-state driver's license?[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: If I am a driver from other countries[NEWLINE]agent: You can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license unless you become a New York State resident.[NEWLINE]agent: How do I obtain a New York State driver's license?[NEWLINE]user: yes that's my case[NEWLINE]agent:  you must pass a written test, complete a 5-hour pre-licensing course and pass a road test. See Get a driver license[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE]user: can you give me details of At the DMV[NEWLINE]agent: Residents of these counties must pay the Metropolitan Commuter Transportation District MCTD fee $ 10[NEWLINE]user: What is another option for the reservation[NEWLINE]agent: see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: Under what circumstances can I not change my license?"}
{"id": "superseg_train_2237", "dialogue": "user: I just moved here from another state, so to get a new license, how long do I have?[NEWLINE]agent: You must exchange your driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a  New York state resident.[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to this rule?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a student studying in New York State?[NEWLINE]user: Yes I am.[NEWLINE]agent: Students from elsewhere are normally not considered residents of New York State, so they don t need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: If I do end up quitting school here and becoming a resident of NY, what if I go back to Canada and need my original driver's license?[NEWLINE]agent: In that case, when you pass your road test, ask the road test examiner how to make sure that your foreign driver license is not destroyed.[NEWLINE]user: How will I prove that I'm a resident if I still pay taxes in Canada?[NEWLINE]agent: Normally, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE]user: I've been here 3 months and I got a ticket the other day. I still use my Ontario driver's license, how does that affect me?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. If you contest thew ticket, the judge will examine your evidence of intent and decides according to the law.[NEWLINE]user: There's no date on my license of when I got it, what do I do?"}
{"id": "superseg_train_2238", "dialogue": "user: How do I change my out-of-state driver's license?[NEWLINE]agent: You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: I need additional information[NEWLINE][BOUNDARY][NEWLINE]agent: is studying in New York State. Do you need a New York State driver's license?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Drivers from other countries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: if i want a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV have additional resources for drivers from other countries?"}
{"id": "superseg_train_2239", "dialogue": "user: Can you explain to me how to exchange my out-of-state driver license?[NEWLINE]agent: Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.[NEWLINE]user: So I have 30 days to exchange my license?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: What if I come from another country, but I pay taxes?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do I need to visit a DMV office?[NEWLINE]agent: Yes, this transaction can only be processed in person, at a DMV office.[NEWLINE]agent: Do you wish to get a quicker service?[NEWLINE]user: No, that's fine. I just want to get this done.[NEWLINE]agent: Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?[NEWLINE]user: Yes, I come from another county."}
{"id": "superseg_train_2240", "dialogue": "user: How do I exchange my out-of-state drivers license if I have just moved into this state?[NEWLINE]agent: You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.[NEWLINE]user: Does that thirty day rule still apply if I have moved here from a province of Canada?[NEWLINE]agent: It does.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for the exchange of licenses at the DMV?[NEWLINE]agent: You will need to pass a vision test or bring a completed Eye Test Report with you.  You will then surrender your old license along with providing proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: Will my adult son also need a New York state drivers license if he is only coming here to study at the university?[NEWLINE][BOUNDARY][NEWLINE]agent: Is he going to be considered a resident of New York state or is he going to maintain an address of residence elsewhere?[NEWLINE]user: He is not going to claim residency in the state.  His residency will remain in Canada between semesters and after completion of schooling.[NEWLINE][BOUNDARY][NEWLINE]agent: Does he possess a Canadian drivers license that is current?"}
{"id": "superseg_train_2241", "dialogue": "user: I will have an on-site investigation and would like to know about it.[NEWLINE]agent: Do you know when the AFI inspector will arrive at your facility?[NEWLINE]user: No, I don't know yet.[NEWLINE]user: What happens if I pass the investigation?[NEWLINE]agent: In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I don't have my proof of Workers Compensation Insurance?[NEWLINE]agent: In that case don't submit an application with DMV yet.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to Snowmobile Dealer?[NEWLINE]agent: Dou you have the form RV-253?[NEWLINE]user: Yes, I got it."}
{"id": "superseg_train_2242", "dialogue": "user: How do I apply to open a dealership?[NEWLINE]agent: You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: do you have a certificate of authority?[NEWLINE]user: Yes, I have a certificate of authority.[NEWLINE]agent: Do you know what to do if you do not have your Certificate of Authority?[NEWLINE]user: No, I do not know what to do if I do not have the Certificate of Authority?[NEWLINE][BOUNDARY][NEWLINE]user: what if I do not have my Proof of Business Name?[NEWLINE]agent: Then it is in your best interest not to submit an application with the DMV yet.[NEWLINE]user: What must Corporations and LLCs do?[NEWLINE]agent: If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have Proof of Workers Compensation Insurance?[NEWLINE]agent: Then you don't have Proof of Workers Compensation Insurance?[NEWLINE]user: Yes, I do not have proof of Workers Compnesation Insurance."}
{"id": "superseg_train_2243", "dialogue": "user: Hello, I would like you to help me how to apply?[NEWLINE]agent: You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have your Certificate of Authority?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your Trade Name Proof yet?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: do you have your deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: how should i apply?"}
{"id": "superseg_train_2244", "dialogue": "user: Hello, I would like to know how to request a certificate as a Snowmobile Distributor[NEWLINE]agent: To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.[NEWLINE]user: Yes[NEWLINE]agent: The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I still don't have the Proof of trade name?[NEWLINE]agent: Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website[NEWLINE][BOUNDARY][NEWLINE]user: How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!\u00a0\u00a0\u00a0 The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_2245", "dialogue": "user: Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?[NEWLINE]agent: No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Moving on, Do you want to know about the certificate of authority?[NEWLINE]user: It would be of great help, yeah.[NEWLINE]agent: Are you in possession of a certificate of authority?[NEWLINE]user: No, i don't have any right now, but there's no problem with that, right?[NEWLINE]user: In any case, can you just tell more about that certificate?[NEWLINE]agent: Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.[NEWLINE][BOUNDARY][NEWLINE]user: All this in via online, isn't? There's nothing like mail or something involved, right?[NEWLINE]agent: Sorry, but there's some mail involved. You must submit a hard copy of your application, associated documents and fee to the NYS DMV Bureau of Consumer & Facility Services Application Unit at P.O Box 2700 Albany NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it. I guess it can be helped. A last question, Do i have to do something if i have any employees for that dealership?"}
{"id": "superseg_train_2246", "dialogue": "user: What form do I need to use for a Snowmobile Dealer?[NEWLINE]agent: Did you\u00a0 apply for a snowmobile dealer certificate form[NEWLINE]user: No, I have not applied yet for a snowmobile dealer certifcate.[NEWLINE][BOUNDARY][NEWLINE]user: What is the on-site investigation about?[NEWLINE]agent: The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV endorse the companies?[NEWLINE]agent: The DMV does not endorse the companies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my signs are not visible from the street?[NEWLINE]agent: If your signs are not visible, then the AFI will deny your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not gotten my Certificate of Authority yet?"}
{"id": "superseg_train_2247", "dialogue": "user: I need some guidance with the application process, please. Can you tell me how to apply?[NEWLINE]agent: Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a certificate of authority?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of business name?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of workers compensation insurance?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a surety bond?[NEWLINE]user: No, I don't have such a bond.[NEWLINE][BOUNDARY][NEWLINE]user: It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?[NEWLINE]agent: Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.[NEWLINE]user: Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?"}
{"id": "superseg_train_2248", "dialogue": "user: What is a on-site investigation when I am opening a dealership?[NEWLINE]agent: Is an automotive facilities inspector coming to inspect your facility?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a Surety Bond?[NEWLINE]agent: You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.[NEWLINE][BOUNDARY][NEWLINE]user: What about an official dealer sign?[NEWLINE]agent: You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am using an Assumed Name for my business?[NEWLINE]agent: You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What vendors can I purchase starter kit compenents from?"}
{"id": "superseg_train_2249", "dialogue": "user: Hello I would like information, I have a problem with the repair of my vehicle, what is it?[NEWLINE]agent: First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.[NEWLINE]agent: Have you tried sending the report electronically?[NEWLINE]user: yes i tried[NEWLINE]agent: To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend to avoid having to deal with an unreliable workshop?[NEWLINE]agent: Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop[NEWLINE][BOUNDARY][NEWLINE]user: and can i inspect my vehicle before paying?[NEWLINE]agent: of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a violation of the regulations regarding the repair of the vehicle?[NEWLINE]agent: the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know that they are charging me just enough?"}
{"id": "superseg_train_2250", "dialogue": "user: can you give me details of The \"Consumer's Bill Of Rights\"[NEWLINE]agent: Under the Repair Shop Act,s [15] you have the following rights when dealing with a repair shop[NEWLINE]agent: you want to request it[NEWLINE]user: not[NEWLINE]user: what are my rights?[NEWLINE]agent: You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done.[NEWLINE]user: if i make the request?[NEWLINE]agent: the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality[NEWLINE][BOUNDARY][NEWLINE]user: If in the audience it determines that there were violations?[NEWLINE]agent:  DMV will take action against the shop.  This may include suspending or revoking the shop 's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. The shop may then receive a shorter suspension period and/or a lower fine. DMV can not force a shop to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user:  you authorize repair work by phone"}
{"id": "superseg_train_2251", "dialogue": "user: hello i have a complaint regarding a car repair[NEWLINE]agent: A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.[NEWLINE]agent: Did a hearing determine that there were violations?[NEWLINE]user: Yes[NEWLINE]agent: DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: and that the law of repair shops works?[NEWLINE]agent: NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,[NEWLINE][BOUNDARY][NEWLINE]user: What if I ask for help in court and I get a settlement or is one pending?[NEWLINE]agent: restitution through the DMV will not be available.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: on form C-17[NEWLINE]user: Does the repair shop law work?"}
{"id": "superseg_train_2252", "dialogue": "user: Hello I need information about The \"Consumer Bill of Rights\"[NEWLINE]agent: Under the Repair Shops Act, you have the following rights when it comes to a repair shop[NEWLINE]agent: Do you want to request an estimate in writing?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information but I don't know whether to go to the store[NEWLINE]agent: Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.[NEWLINE]user: what records should you keep?[NEWLINE]agent: Keep all records, including estimates, invoices, work orders, receipts, warranties, and guarantees. In addition to their importance in the event that you file a repair complaint, these documents serve as your service record and could increase the resale value of your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if the store prepares a written work order?[NEWLINE]agent: If the store prepares a written work order, it must give you a copy.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I want to send electronically?[NEWLINE]agent: Download the complaint report available at the link above to your personal device. Attach and then email the full report as well as any supporting documents to [protected email]. Email the full report as well as any supporting documents to [protected email]. Please note that DMV staff will contact you by email.[NEWLINE][BOUNDARY][NEWLINE]user: What if I receive a court order from another entity?"}
{"id": "superseg_train_2253", "dialogue": "user: Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?[NEWLINE]agent: There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.[NEWLINE]agent: Do you want to know how to submit your possible complaint?[NEWLINE]user: No, that's not necessary right now. I think i'll try your first advice.[NEWLINE][BOUNDARY][NEWLINE]user: Say, I have a doubt. Can i ask for those parts which get replaced on my car?[NEWLINE]agent: Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.[NEWLINE][BOUNDARY][NEWLINE]user: That seems important. I'll make sure to keep it in mind. What can you tell me if i have an issue with the so-called Lemon Law?[NEWLINE]agent: Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.[NEWLINE][BOUNDARY][NEWLINE]user: Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?[NEWLINE]agent: If that happens, then DMV will enter the case with full force, taking actions against the shop. Possible consequences may go from suspension up to license revoking and even fines. These includes possible restitution of any money you lost with them.[NEWLINE]user: Really? I could get my money back, thanks to this?[NEWLINE]agent: That's correct. That's in the case a judge declares it. The shop coudl get a softer penalty because of this.[NEWLINE][BOUNDARY][NEWLINE]user: For what you are saying, then the best action is to participate and make complaints, isn't?[NEWLINE]agent: That's right. With your participation, The Repair Shop Act can be used to return money to consumers through mediation and restitution.[NEWLINE]user: That sounds great. Where can i find more information about the topic?"}
{"id": "superseg_train_2254", "dialogue": "user: can you give me details of The \"Consumer's Bill Of Rights\"[NEWLINE]agent: Pursuant to the Repair Shops Act, you have rights[NEWLINE]agent: do you want to know the rights?[NEWLINE]user: yes[NEWLINE]agent:  the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.[NEWLINE]user:  If the shop prepares a written work order?[NEWLINE]agent: it must give you a copy[NEWLINE][BOUNDARY][NEWLINE]user: What Happens my Your Complaint?[NEWLINE]agent: A DMV customer service representative will try to resolve the problem by discussing it with you and the shop. About half the complaints received by DMV are resolved through mediation. If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation[NEWLINE]agent:  If a hearing determines there were violations?[NEWLINE]user: it's not my case[NEWLINE]agent: you receive a court settlement or one is pending?[NEWLINE]user: yes[NEWLINE]agent: restitution through DMV is not available.[NEWLINE][BOUNDARY][NEWLINE]user: When repairs are completed?"}
{"id": "superseg_train_2255", "dialogue": "user: I had some bad work done on my car and now what do I do to fix this?[NEWLINE]agent: You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.[NEWLINE]agent: Would you like to know how to file a complaint online?[NEWLINE]user: no, not yet I will try to fix the problem with the shop first[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I end up filing a complaint and they are responsible?[NEWLINE]agent: DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.[NEWLINE][BOUNDARY][NEWLINE]user: would I be correct in believing that the repair shop has to give me a paper listing what was done on my car?[NEWLINE]agent: Yes, it must give you a copy of a work order[NEWLINE][BOUNDARY][NEWLINE]user: I need this as proof, correct?[NEWLINE]agent: yes, you will need to have details about the repair[NEWLINE]agent: Do you have a Lemon Law complaint?[NEWLINE]user: yes, that was me but this is different"}
{"id": "superseg_train_2256", "dialogue": "user: xdfsgrg[NEWLINE]agent: Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.[NEWLINE]agent: Are interested to do this process electronically?[NEWLINE]user: Sound interesting, but no, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to get an inspection related to a check after the repair?[NEWLINE]agent: Yes, it's possible. To make sure everything is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Do you recommend any shop in particular?[NEWLINE]agent: We recommend you to use only registered shops.[NEWLINE][BOUNDARY][NEWLINE]user: There won't be problems if I receive a court settlement?[NEWLINE]agent: If  that's the case, then the resolution and restitution through the  dmv is not available.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to know which shops are registered?"}
{"id": "superseg_train_2257", "dialogue": "user: What does a standard complaint process entail?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No.[NEWLINE]agent: Has the complaint been resolved with the CSR?[NEWLINE]user: Not even.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to take this in front of a judge, can you run me through what will happen?[NEWLINE]agent: Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.[NEWLINE]agent: And would you like to know for after the hearing?[NEWLINE]user: No that's okay, I've already read about that.[NEWLINE]agent: There is a difference between civil and criminal outcomes, does that apply to you?[NEWLINE]user: Yes could I lose my truck?"}
{"id": "superseg_train_2258", "dialogue": "user: Hello I need information about AFI's investigation process[NEWLINE]agent: AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.[NEWLINE]agent: Do you want to know what Vehicle Safety does when it begins the hearing process?[NEWLINE]user: no i don't know what it does[NEWLINE]agent: Do you want to know what happens if you accept the exemption?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do if the offer is rejected?[NEWLINE]user: do not[NEWLINE]user: And how can I get an opportunity for a hearing exemption?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: and then I pay my fine and what happens?"}
{"id": "superseg_train_2259", "dialogue": "user: If I have a Complaint filed against my business[NEWLINE]agent: The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York[NEWLINE]agent: you want to know how to legally operate as such a business[NEWLINE]user: not[NEWLINE]user: but what would be the requirements?[NEWLINE]agent:  you must register with the DMV. Once your application is approveds  you will receive a certificate from the DMV[NEWLINE][BOUNDARY][NEWLINE]user: Should I file a complaint against an inspection station or a certified inspector?[NEWLINE]agent:  please report a problem with a DMV regulated automotive business[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ[NEWLINE]agent: want to know When Vehicle Safety starts the hearing process[NEWLINE]user: yes[NEWLINE]agent: you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE][BOUNDARY][NEWLINE]user: if they don't approve it?"}
{"id": "superseg_train_2260", "dialogue": "user: Hi there. I have a issue with a complaint filed against me.[NEWLINE]agent: You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.[NEWLINE]agent: Are you operating any business related to this area?[NEWLINE]user: No, I don't have anything related to that.[NEWLINE]user: But what would I need if I want to do business on that area?[NEWLINE]agent: You need to register with the DMV and once your application is approved yo will get the certification from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, That's sounds good to me. During this process, what will happen if I don't like the offer they make me?[NEWLINE]agent: In that case a hearing must be held.[NEWLINE]user: The hearing will be related to the safety?[NEWLINE]agent: That's correct. You can have the opportunity to get a hearing waiver to admit the charges and pay a monetary penalty or accept a suspension.[NEWLINE]user: If I do that i still have to go to the hearing?[NEWLINE]agent: No, you won't required the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: But, then I will still need to get certificated by the NY DMV?"}
{"id": "superseg_train_2261", "dialogue": "user: Someone filed a complaint against my business and I need help understanding the complaint process.[NEWLINE]agent: Was the complaint filed against you?[NEWLINE]user: No, against my business.[NEWLINE]agent: Has the complaint yet to be resolved by the CSR?[NEWLINE]user: Yeah, it hasn't been resolved yet.[NEWLINE]agent: Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the investigation?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?"}
{"id": "superseg_train_2262", "dialogue": "user: need to know more about this complaint that I got[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, that is why I need more info[NEWLINE]agent: A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I reject whatever they offer and I want to fight?[NEWLINE]agent: If the offer is rejected, a hearing will be held.[NEWLINE][BOUNDARY][NEWLINE]user: what should I do to be prepared?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?"}
{"id": "superseg_train_2263", "dialogue": "user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No, thankfully no.[NEWLINE]agent: Are you asking about this because you have a unresolved complaint then?[NEWLINE]user: No, i'm not asking for that neither.[NEWLINE][BOUNDARY][NEWLINE]user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?[NEWLINE]agent: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.[NEWLINE][BOUNDARY][NEWLINE]user: And it happens similarly when it is about a unresolved complaint?[NEWLINE]agent: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.[NEWLINE][BOUNDARY][NEWLINE]user: I guess there could be a chance to just pay up and be free of furhter process, isn't?"}
{"id": "superseg_train_2264", "dialogue": "user: Hi. I would like to get some orientation on a complaint.[NEWLINE]agent: Is this complaint against you?[NEWLINE]user: Yes, is against me.[NEWLINE]agent: Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.[NEWLINE][BOUNDARY][NEWLINE]user: But they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: There could be any legal process with this?[NEWLINE]agent: Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I get revoked or something?[NEWLINE]agent: If that's the case, then you'll have to surrender all supplies and cease to operate.[NEWLINE]user: And this will be permanent or I will still have the chance to pay the penalty?[NEWLINE]agent: You can pay your fine or penalty, and then you be able to get back to business.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I don't pay I can end in a hearing, right?"}
{"id": "superseg_train_2265", "dialogue": "user: Tell about the investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).[NEWLINE]agent: Did the vehicle safety start the hearing process?[NEWLINE]user: No, not yet[NEWLINE]agent: Was the waiver accepted?[NEWLINE]user: Yes, it was[NEWLINE]agent: In that case, no hearing is required[NEWLINE][BOUNDARY][NEWLINE]user: What if I am revoked?[NEWLINE]agent: Then you need to surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: What if the offer is rejected?[NEWLINE]agent: A hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if the ALJ only imposes civil penalties?"}
{"id": "superseg_train_2266", "dialogue": "user: how is the claim process for concession companies and carriers[NEWLINE]agent: complaint has been filed against you?[NEWLINE]user: yes[NEWLINE]agent: a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: such as the hearing result process.[NEWLINE]agent:  the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: If the ALJ only imposes civil penalties?[NEWLINE]agent: you must pay all fines and penalties[NEWLINE]user: what are my rights[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]user:  If the ALJ only imposes civil penalties"}
{"id": "superseg_train_2267", "dialogue": "user: how is the hearing process[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case[NEWLINE]agent: you already have your hearing result[NEWLINE]user: yes[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: if I pay my fine and serve your period of suspension[NEWLINE]agent: you will be back in business after complete compliance[NEWLINE]user: if I appeal?[NEWLINE]agent:  you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: If a complaint has been filed against me[NEWLINE]agent:  a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: Si el ALJ solo impone sanciones civiles?"}
{"id": "superseg_train_2268", "dialogue": "user: Hello I need information about the Claim Process[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: do not[NEWLINE]agent: and your complaint is not resolved with the CSR?[NEWLINE]user: Yes[NEWLINE]agent: If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when Vehicle Safety starts the hearing process?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: If I choose to appeal?[NEWLINE]agent: If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the appeal of the DMV hearing determination in PDF [2] AA-33A, which must be accompanied by the applicable filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a Complaint against my business?"}
{"id": "superseg_train_2269", "dialogue": "user: I need help with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: no, we haven't gotten one but I am helping someone with an active complaint[NEWLINE]agent: Has the complaint not been resolved with the CSR?[NEWLINE]user: yes it is still being resolved[NEWLINE]agent: The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.[NEWLINE][BOUNDARY][NEWLINE]user: what if someone is revoked in a hearing?[NEWLINE]agent: They must surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: what else can happen in a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE]user: who does the investigation when there is a complaint dispute?"}
{"id": "superseg_train_2270", "dialogue": "user: I need to know more about dealing with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes[NEWLINE]agent: Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: do you tell people to sue us or go to the BBB when they have an issue with us?[NEWLINE]agent: The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager.[NEWLINE]user: what do you advise them if they don't get a favorable resolution?[NEWLINE]agent: The consumer is advised to contact the DMV Consumer & Facilities Services Complaint Unit.  You should keep a copy of all work orders in an easy-to-access location to protect your business.[NEWLINE][BOUNDARY][NEWLINE]user: how can a hearing end if it comes to that?[NEWLINE]agent: There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.[NEWLINE][BOUNDARY][NEWLINE]user: what happens when they investigate?[NEWLINE]agent: You may be offered the opportunity through a \"hearing waiver\" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension.[NEWLINE]user: If I admit to the charges will it be over?"}
{"id": "superseg_train_2271", "dialogue": "user: I need a quick lesson on complaints and all of that[NEWLINE]agent: Has a complaint been filed against your business?[NEWLINE]user: yes[NEWLINE]agent: Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: what might the hearing end in?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?"}
{"id": "superseg_train_2272", "dialogue": "user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.[NEWLINE]agent: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.[NEWLINE]user: Yes. And if I want to run a business legally?[NEWLINE]agent: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's say I demand a hearing, how does that work?[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]agent: Would you like to know what happens after the hearing?[NEWLINE]user: No, thanks. I can imagine that.[NEWLINE]agent: Would you like to know what happens if the ALJ only imposes civil penalties?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: In order to prevent the loss of your operating privilege, you must pay all fines and penalties then. You will receive a letter from the DMV shortly after the hearing.[NEWLINE]user: I have to pay? Great. What if I choose to appeal such a decision?[NEWLINE]agent: In that case you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (AA-33A), which must be accompanied by the appropriate filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if someone filed a complaint with me (which is the case) and that complaint is not successful?"}
{"id": "superseg_train_2273", "dialogue": "user: Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please.[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors.[NEWLINE]agent: Have you met the restrictions?[NEWLINE]user: Yes, I've met.[NEWLINE]agent: Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: How far am I allowed to drive?[NEWLINE]agent: Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm 16 years old and I have a learner permit?[NEWLINE]agent: If you are 16, you must obey any restrictions imposed by the state that issued your permit.[NEWLINE][BOUNDARY][NEWLINE]user: Where else can I drive?[NEWLINE]agent: New York City which is defined by the five Boroughs[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State?[NEWLINE]agent: You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state.[NEWLINE][BOUNDARY][NEWLINE]user: I'm 17, can I get a class D or M license?"}
{"id": "superseg_train_2274", "dialogue": "user: can you give me details of The Graduated License Law and Restrictions for Drivers under 18[NEWLINE]agent:  In addition to the learner permit restrictions that apply to everyone  , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ. The restrictions depend on0[NEWLINE]agent: desea conocer si Si no cumple con las restricciones?[NEWLINE]user: yes[NEWLINE]agent: your junior learner permit or junior driver license could be suspended or revoked for 60 days[NEWLINE][BOUNDARY][NEWLINE]user: hasta donde puedo llegar conduciendo?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?[NEWLINE]agent:  you are under age 16?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State with a junior driver's license?[NEWLINE]agent:  You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state[NEWLINE][BOUNDARY][NEWLINE]user: If I don't change my junior license to a senior license"}
{"id": "superseg_train_2275", "dialogue": "user: I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail.[NEWLINE]agent: For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Would you like to know the penalties for non-compliance?[NEWLINE]user: Yes please.[NEWLINE]agent: Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a different class license if I am under 18?[NEWLINE]agent: Are you 17 years of age?[NEWLINE]user: No I am 16.[NEWLINE]agent: Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?[NEWLINE]user: No I'll find out later.[NEWLINE]agent: Are you sure, it is important?[NEWLINE]user: Okay then, shoot."}
{"id": "superseg_train_2276", "dialogue": "user: Hello, hope you're in good health. I came here to ask about the graduated license law and restrictions for drivers under 18. What can you tell me about it?[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Do you NOT comply with these restrictions?[NEWLINE]user: No, I do comply. I would never willingly violate the law.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to change my junior license to a senior license?[NEWLINE]agent: Simply bring your junior license and the Student Certificate of Completion (MV-285) that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And can you tell me what the restrictions I'm under depend on?[NEWLINE]agent: Yes, the restrictions depend on several things.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where will you be driving?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a map of regions?[NEWLINE]user: Yes, an overview would be very nice.[NEWLINE][BOUNDARY][NEWLINE]user: And while we're at it, can you tell me what the difference between a junior learner permit and a junior driver license is?"}
{"id": "superseg_train_2277", "dialogue": "user: I need some graduated license law info for a driver younger than 18 with a learners permit[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license (Class DJ, MJ or DJMJ).[NEWLINE]agent: Did you need information on what happens if you don't comply with theses restrictions?[NEWLINE]user: yes[NEWLINE]agent: Your junior learner permit or junior driver license could be suspended or revoked for 60 days if you don't comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my Pennsylvania learner permit to drive in New York?[NEWLINE]agent: Yes, but you must obey any restrictions imposed by the state that issued your permit and any New York State rules in place.[NEWLINE][BOUNDARY][NEWLINE]user: what are some of the restrictions in NY?[NEWLINE]agent: The restrictions depend on whether you have a junior learner permit or a junior driver license, and where and when you will be driving in New York State[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on the regions that will affect your driving restrictions?[NEWLINE]user: yes, I'm in Buffalo is that part of anything?[NEWLINE]agent: Your driving privileges will depend on what was set for Upstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: how do I change my jr license to a senior license?[NEWLINE]agent: bring your junior license and the Student Certificate of Completion that you received from your instructor to any DMV office[NEWLINE]user: what if I never change my junior license to a senior license?"}
{"id": "superseg_train_2278", "dialogue": "user: under 18 restrictions[NEWLINE]agent: The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.  These restrictions will depend on various factors.[NEWLINE]user: what if I don't do the restrictions?[NEWLINE]agent: Your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: can I get a motorcycle license if I'm not 18 yet?[NEWLINE]agent: Are you 17?[NEWLINE]user: yes I am[NEWLINE]agent: You would be eligible for a senior driver license, Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course.[NEWLINE][BOUNDARY][NEWLINE]user: do restrictions change depending on where I drive?[NEWLINE]agent: Yes, your driving privileges will vary depending on which of the our three geographic regions you will be driving in.[NEWLINE][BOUNDARY][NEWLINE]user: how do I turn my jr license into a senior license when I'm ready to do it?"}
{"id": "superseg_train_2279", "dialogue": "user: I'm here because of the graduated license law[NEWLINE]agent: Okay, in addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.[NEWLINE]agent: Are you here because you failed to comply with these restrictions?[NEWLINE]user: no I'm good...I think[NEWLINE][BOUNDARY][NEWLINE]user: what is my geographic driving region if I'm in Buffalo?[NEWLINE]agent: You are in Upstate New York which is defined as any county north of the NYC border.[NEWLINE][BOUNDARY][NEWLINE]user: can my 15 year old cousin drive too with a permit?[NEWLINE]agent: Your cousin can not drive in New York State, even if they have a permit or license issued by another state.[NEWLINE][BOUNDARY][NEWLINE]user: does my learner permit allow me to drive in New Jersey?[NEWLINE]agent: You might be able to drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state.[NEWLINE][BOUNDARY][NEWLINE]user: what about the other way around, can someone who is 17 and has a learner permit from New Jersey drive in New York?"}
{"id": "superseg_train_2280", "dialogue": "user: Can you help me learning about the graduated license law and restrictions for drivers under 18?[NEWLINE]agent: The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ, or DJMJ.[NEWLINE]agent: Have you complied with the restricitions?[NEWLINE]user: Yes, I have complied with the restrictions.[NEWLINE]agent: If you don't, your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Does it depend where I am driving for privileges?[NEWLINE]agent: Yes,  your driving privileges vary depending which geographic region you will be driving.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am under 18?[NEWLINE]agent: The regional junior learner permit and junior driver license restrictions are explained on this page.[NEWLINE]user: Am I able to driver in NY State with a learner permit, junior learner or junior driver license from another state if under 16?[NEWLINE]agent: Even if you hold a permit or license issued by another state, as long as you are under 16 you cannot drive in NY State.[NEWLINE]user: What if I am age 16 or older and hold the learner permit, junior permit, or junior driver license from another state beside NY?"}
{"id": "superseg_train_2281", "dialogue": "user: hello how I get a military skills test exemption[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: Yes[NEWLINE]agent: In that case you can request an exemption from the NYS CDL skills test when you apply for a CDL.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License[NEWLINE]user: What requirements do I need to meet to qualify for this exemption?[NEWLINE]agent: As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\u00a0\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. What is the main theme of this guide?[NEWLINE]agent: the main topic is Commercial Drivers[NEWLINE][BOUNDARY][NEWLINE]user: What should I present at the DMV office?"}
{"id": "superseg_train_2282", "dialogue": "user: Hello. I would like to know about how to get a military skills test waiver, please.[NEWLINE]agent: Do you have any experience driving military commercial motor vehicles?[NEWLINE]user: Not for the army but I have experience on driving commercial vehicles.[NEWLINE]agent: Do you know the requirements you need to meet for this kind of waiver?[NEWLINE]user: Not really, that's why I'm looking for information.[NEWLINE]user: Great. What do I need to do this kind of waiver?[NEWLINE]agent: We need you to provide the application date if you are in active service or your date of being discharged from the military.[NEWLINE]user: Can you give me more information?[NEWLINE]agent: If you need more information, you can see the driver license class descriptions MV-500c.[NEWLINE]user: I must already have a driver license too, right?"}
{"id": "superseg_train_2283", "dialogue": "user: I'm trying to get my NYS CDL and I want to know how to get a military skills test waiver.[NEWLINE]agent: Does your military experience including driving commercial vehicles?[NEWLINE]user: Yes, it does.[NEWLINE]agent: Excellent. You can apply for this waiver at the same time you apply for your NYS CDL.[NEWLINE]user: Are there any other requirements to obtain the waiver?[NEWLINE]agent: Yes, you must currently have a valid New York State driver license and meet all other requirements needed to qualify for a NYS CDL. If you have a valid out of state license, this can be exchanged for a NYS driver license.[NEWLINE]user: How do I apply and what do I need?[NEWLINE]agent: You'll need to bring the completed waiver and other identification documents to your local DMV office to apply.[NEWLINE]user: What do I need to prove that I have operated a CMV of the same type that I'll be operating?[NEWLINE]agent: You must prove that you have operated this CMV for at least 2 years before the application date, if you are still in active service, or the date you were discharged from the military.[NEWLINE]user: So, after I meet all these requirements, I get my CDL?"}
{"id": "superseg_train_2284", "dialogue": "user: How would I go about getting a military skills test waiver?[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: No, I do not have military experience driving commercial motor vehicles.[NEWLINE]agent: Do you know the requirements for the waiver?[NEWLINE]user: Yes, I know the requirements.[NEWLINE]agent: Then you all ready know that you must currently hold a valid NY State driver license or have an out-of-state driver license to be exchanged for a NYS driver license.[NEWLINE]user: What happens after all requirements are met?[NEWLINE]agent: We will then issue your CDL class, endorsements and restrictions will depend upon the type of CMV you operated in the military.[NEWLINE]user: What do I need to do to apply?[NEWLINE]agent: You must present certain requirements at the DMV office.[NEWLINE]user: What information do I need?"}
{"id": "superseg_train_2285", "dialogue": "user: I have questions about getting a military skills test waiver.[NEWLINE]agent: Do you have military experience driving commercial vehicles?[NEWLINE]user: No, but my husband does.[NEWLINE]agent: Do you need to know what the requirements are to obtain a waiver?[NEWLINE]user: Yes. That would be very helpful.[NEWLINE]agent: Okay. To qualify for the waiver, you must currently hold a valid NY state driver license or a valid out of state driver license that can be exchanged for a NY state driver license.[NEWLINE]user: Can I exchange my New Jersey license for a NY state license to meet requirements?[NEWLINE]agent: Yes, you change exchange your driver license.[NEWLINE]user: Where can I get more information about this?[NEWLINE]agent: You can find this information on our website under Driver License Class Descriptions [ 4 ] MV-500C.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on becoming a Commercial Driver?"}
{"id": "superseg_train_2286", "dialogue": "user: I need to find out whether or not I qualify for a military skills test waiver.[NEWLINE]agent: I can help with that. Do you have military experience driving commercial vehicles?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can apply for a waiver of the NY state CDL skills road test when you apply for your CDL.[NEWLINE]user: Where do I apply?[NEWLINE]agent: You can apply at your local DMV office. Be sure to bring all necessary documents when you go to apply.[NEWLINE]user: What are the requirements for getting the waiver?[NEWLINE]agent: To qualify for a waiver, you must have a valid New York state driver license or a valid out of state driver license that can be exchanged for a New York driver license.[NEWLINE]user: I was recently discharged from the military. Does that matter?[NEWLINE]agent: No. You can still qualify for the waiver.[NEWLINE]user: What do I need to bring with me to DMV?"}
{"id": "superseg_train_2287", "dialogue": "user: I wanted to know more about getting a waiver on my CDL because of my military work[NEWLINE]agent: Okay, so you have military experience driving commercial motor vehicles?[NEWLINE]user: yes I do[NEWLINE]agent: You can apply for a waiver of the NYS CDL skills road test when you apply for a CDL[NEWLINE]user: Do I need to have a license already to get the waiver?[NEWLINE]agent: You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license[NEWLINE]user: and what are the NY cdl requirements?[NEWLINE]agent: I can link you to a page where you can get more information on the requirements to get a CDL[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online when I'm ready?[NEWLINE]agent: You must apply for a military skills test waiver at a DMV Office[NEWLINE][BOUNDARY][NEWLINE]user: and I get my waiver and CDL that easy?"}
{"id": "superseg_train_2288", "dialogue": "user: I need help with getting a military skills test waiver.[NEWLINE]agent: Do you have any military experience driving commercial vehicles?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can apply for the New York CDL skills road test waiver when you apply for your CDL.[NEWLINE]user: What are the the requirements that I need?[NEWLINE]agent: If you meet the requirements, you'll be issued a CDL. Any class, endorsements, and restrictions placed on your CDL will depend on the type of Commercial Motor Vehicle you drove in the military.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about this topic?[NEWLINE]agent: You can find more information about Commercial Drivers on our website.[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify for the waiver, do I still need to do the written test?[NEWLINE]agent: Yes, you will need to complete and pass all your written tests to get your CDL. You will also need to pay a written test fee, permit fee, and license fee.[NEWLINE]user: How do I find information on the different CDL classes?"}
{"id": "superseg_train_2289", "dialogue": "user: How would I get a military skills test waiver?[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: Yes, I have military experience driving commercial motor vehicles.[NEWLINE]agent: then you can apply for a waiver of the NYS CDL skills road test at the time you apply for a CDL.[NEWLINE]user: How do I find out more info?[NEWLINE]agent: You can look under the Driver License Class Descriptions MV-500C[NEWLINE]user: What happens after I meet all the requirements?[NEWLINE]agent: Your CDL will be issued and the class, endorsements and restrictions will depend upons the type of CMV you operated in the military.[NEWLINE][BOUNDARY][NEWLINE]user: What specific topic can I look under?[NEWLINE]agent: You would be able to look under the Topic, Commercial Drivers for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet for the military waiver?"}
{"id": "superseg_train_2290", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: Have you already done it online?[NEWLINE]user: yes i have tried[NEWLINE]agent: ok You can check the status of vehicle titles and liens online. but Sorry, the service is not available for boat titles.[NEWLINE]user: And if I already sent it but a month has passed and I have not received it?[NEWLINE]agent: it can take up to 90 days for you not to receive your title[NEWLINE]user: ok, another question what inconveniences can I find when wanting to do my verification online?[NEWLINE]agent: You may find that The service does not display any personal information about the vehicle owner or registrant.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to have a lien recorded on a certificate of title?[NEWLINE]agent: You must file an application either through a distributor or directly to the New York State DMV to pay the required lien registration fees[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_2291", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: do you want to do it online?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE]user: But if more than 90 days have passed, what should I do?[NEWLINE]agent: If more than 90 days have passed, you still haven't received your title, Email DMV to check the status of your title[NEWLINE]user: what should I do?[NEWLINE]agent: Email the DMV to verify the status of your title[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I make the Customer Lien Consultation?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.[NEWLINE][BOUNDARY][NEWLINE]user: and the vehicle that I must provide?[NEWLINE]agent: You must provide the    Vehicle Identification Number VIN    vehicle model year[NEWLINE][BOUNDARY][NEWLINE]user: What if you have the correct form and fee to register my lien?"}
{"id": "superseg_train_2292", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: do you want to do it online?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE]agent: Has it been 90 days since you made the request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and what information should I give?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.[NEWLINE]user: and do I have to give the embargo code?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.[NEWLINE][BOUNDARY][NEWLINE]user: and what does the verification service show?"}
{"id": "superseg_train_2293", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: want to know How to verify a title or lien status?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE]agent: Has it been more than 90 days since you made the request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have questions or problems about any other matter, see how to contact us[NEWLINE][BOUNDARY][NEWLINE]user: What is a Lien not included in the list?[NEWLINE]agent: want to know what you must do to have a lien on a Certificate of Title?[NEWLINE]user: Yes[NEWLINE]agent: You must submit an application either through a distributor or directly to the New York State DMV.  pay the required lien registration fees[NEWLINE][BOUNDARY][NEWLINE]user: and can my information be compromised?"}
{"id": "superseg_train_2294", "dialogue": "user: How can I check a title or lien status?[NEWLINE]agent: Would you be checking this online?[NEWLINE]user: No, I would not be checking the title or lien status online.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a lien not listed?[NEWLINE]user: No, my lien is listed.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a customer lien inquiry?[NEWLINE]user: No, I do not have a customer lien inquiry.[NEWLINE][BOUNDARY][NEWLINE]user: What topic would I look at online?[NEWLINE]agent: You would look under Topic called Registration.[NEWLINE][BOUNDARY][NEWLINE]user: How do I send it online?[NEWLINE]agent: You would have to click on the email address shown on the form to open an email, or open an email and paste the address into the To line and then attach the completed form to the email and send it.[NEWLINE][BOUNDARY][NEWLINE]user: I did everything it said to do to find my lien but it is not listed."}
{"id": "superseg_train_2295", "dialogue": "user: Is there an easy way to check a title or lien status?[NEWLINE]agent: yes, do you want to do it online?[NEWLINE]user: No, not really into filing online.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a lien not listed?[NEWLINE]user: No, I do not have a lien not listed?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do a Customer Lien Inquiry?[NEWLINE]user: Yes, I would like to do a Customer Lien Inquiry.[NEWLINE]agent: You would need to provide your contact information if you are a lending institution and provide your lien code.[NEWLINE]user: What is the process of emailing the form?[NEWLINE]agent: You need to click on the email address show on the form to open an email, or open an email and paste the address into the To line and then attach the completed form and send it.[NEWLINE][BOUNDARY][NEWLINE]user: What topic can I look online?"}
{"id": "superseg_train_2296", "dialogue": "user: What happens if I had a lapse of insurance coverage during active duty?[NEWLINE]agent:  You are required to maintain continuous coverage or surrender your plates before deployed[NEWLINE]agent: Were you able to do it?[NEWLINE]user: yes[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return. You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214 if separated from service.[NEWLINE]user: If I have more questions[NEWLINE]agent: please contact the DMV Call Center[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to know about active military personnel?[NEWLINE]agent: Active military personnel must show proof of date of entry into military service[NEWLINE]user: a discharged military man who must show[NEWLINE]agent:  A discharged serviceman must show a Certificate of Discharge, DD-214. You must have been discharged within the past 30 months[NEWLINE]user: can the license be renewed?"}
{"id": "superseg_train_2297", "dialogue": "user: Hi. I'm in military active duty and I'm worry that my NY State driver license expires while I am on active duty.[NEWLINE]agent: Of course. The NY state law automatically extend license privileges throughout active military service for up to 6 months after discharge or separation.[NEWLINE]agent: Was your NY State license valid at any time during your military service?[NEWLINE]user: No, I think it wasn't.[NEWLINE]user: This could be a problem?[NEWLINE]agent: If your license wasn't valid, then it can be renewed.[NEWLINE][BOUNDARY][NEWLINE]user: Is that some kind of law?[NEWLINE]agent: Yes, is a executive order no. 2 by governor andrew m. cuomo.[NEWLINE]user: But this apply to any kind of military service?[NEWLINE]agent: Apply for new york state military personnel returning from active military service related to the war on terrorism and military action in iraq.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do anything or just wait until I return?"}
{"id": "superseg_train_2298", "dialogue": "user: Hi, i was wondering if i, in case i entry the military am required to notify DMV?[NEWLINE]agent: It is not required but i suggest you do it.[NEWLINE]user: oh, ok. Although right now i don't plan on joining the military but thanks for the info.[NEWLINE][BOUNDARY][NEWLINE]user: hypothetically speaking if i were unable to notify it, what can i do?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return.You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214 if separated from service. You can present these documents at any DMV office, or mail them[NEWLINE][BOUNDARY][NEWLINE]user: it is suggested that military personnel file a Notification of Military Service pdf [ 1 ] MV -75 to ensure that the license record is not purged once the expiration date has passed[NEWLINE]agent: Yes, exactly that.[NEWLINE][BOUNDARY][NEWLINE]user: Can my license be renewed?[NEWLINE]agent: Yes, it absolutely can be.[NEWLINE]user: But what are the steps to do it?"}
{"id": "superseg_train_2299", "dialogue": "user: I need to know what goes on if my license expires while I am stationed in Japan?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge.[NEWLINE]agent: Was your NY State license valid at any time during your military service?[NEWLINE]user: yes[NEWLINE]agent: Your license can be renewed.[NEWLINE]user: is that renewal for active and discharged or is it different for each?[NEWLINE]agent: It is for both active and discharged, if their NY State license was valid at any time during their military service, their license can be renewed.[NEWLINE]user: so if I can renew after discharge just the same?[NEWLINE]agent: Yes, your license can be renewed.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I didn't have insurance during some of my military time?[NEWLINE]agent: You should have continuous coverage or surrender your plates before being deployed.[NEWLINE]user: what if I couldn't do that?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return. You will have to provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance, and signed and dated copies of deployment and return papers, or DD-214. You can take these documents to any DMV office or mail them.[NEWLINE]user: where can I call to get more answers?"}
{"id": "superseg_train_2300", "dialogue": "user: What happens if I had a lapse of insurance coverage during active duty?[NEWLINE]agent: In order to avoid these lapses of coverage, you are required to pay enough to maintain continuous coverage or to surrender your plates before any deployments.  If you were unable to do so, DMV has a procedure in place to exempt you from administrative actions upon your return.  You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers or DD-214 if separated from service.  You can present all of that at any DMV office or mail them to the Albany address.[NEWLINE]agent: Were you unable to pay enough to maintain continuous coverage for the duration of your deployment or to surrender your plates before you left?[NEWLINE]user: That is not the situation as of yet.  I have a deployment coming up very soon.[NEWLINE]user: Who can I discuss this issue with in deeper detail?[NEWLINE]agent: For further information you can contact the DMV call center.[NEWLINE][BOUNDARY][NEWLINE]user: Have extensions for registrations been granted to military returning from Iraq?[NEWLINE]agent: Governor Andrew M. Cuomo has given an Executive Order that all licenses and registrations for NY State military personnel returning from active duty relation to the war on terrorism and military action in Iraq will automatically be extended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to notify DMV of my entry into the military?[NEWLINE]agent: It is suggested that military personnel file a Notification of Military Service to ensure that the license record is not purged once the expiration date has passed.[NEWLINE][BOUNDARY][NEWLINE]user: Is Iraq the only combat zone that will allow a service member returning from deployment to gain an extension on licenses and registrations?"}
{"id": "superseg_train_2301", "dialogue": "user: I need to know whether or not I need to notify DMV of my military status.[NEWLINE]agent: Are you asking whether or not it is a requirement?[NEWLINE]user: No. I was just wondering if it was something I should do.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if my NY registration expires while I'm on Active Duty?[NEWLINE]agent: Your registration will be extended for up to 60 days once you return to NY. The extension only applies to vehicles registered to military personnel, so you will need to show proof of military service or separation.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information about being on Active Duty and having a lapse of insurance coverage?[NEWLINE]agent: Contact the DMV Call Center. They will be able to assist you with any questions that you have about that topic.[NEWLINE]user: What if I'm not able to surrender my plates after letting my insurance lapse?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions once you return. You will need to provide a notarized statement that your vehicle was not used during the time in question, a copy of your military ID, and signed and dated copies of deployment and return papers. You will also need to provide proof of current insurance. If you cannot, you will need to surrender your plates.[NEWLINE][BOUNDARY][NEWLINE]user: Who issued these extensions for military personnel?"}
{"id": "superseg_train_2302", "dialogue": "user: Good evening. I had a lapse of insurance coverage during my time as a soldier. Can you tell me what consequences this has, please?[NEWLINE]agent: Of course. You are required to maintain continuous coverage or surrender your plates before deployed.[NEWLINE]agent: Have you been unable to do so?[NEWLINE]user: No, I haven't.[NEWLINE]user: What if I have more questions about all this?[NEWLINE]agent: In that case, please contact the DMV Call Center.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. By the way, during my service I had a valid NY license, can it be renewed?[NEWLINE]agent: Yes, your license can be renewed.[NEWLINE]user: That's great to hear. And what happens if my driver license expires while still being a soldier on duty?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. And what if my registration expires during that time?"}
{"id": "superseg_train_2303", "dialogue": "user: Good day. Since last month I'm a soldier on active duty and I have a few questions about my drivers license. Maybe you can answer them.[NEWLINE]agent: Are you wondering if you are required to notify DMV of your entry into the military?[NEWLINE]user: No, my superiors have informed me about that.[NEWLINE][BOUNDARY][NEWLINE]user: If I do have questions that your website doesn't answer, who can I talk to?[NEWLINE]agent: If you have additional questions, please contact the DMV Call Center.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, will do. And what if my NY driving license expires during my military service?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Well, I have just returned from a mission in Iraq. Do I have to worry about my license being expired?[NEWLINE]agent: Of course not. Pursuant to Executive Order No. 2 by Governor Andrew M. Cuomo, all licenses and registrations for New York State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq will automatically be extended.[NEWLINE][BOUNDARY][NEWLINE]user: Did I have to notify DMV of joining the military?"}
{"id": "superseg_train_2304", "dialogue": "user: hello I need information about How to pay insurance criminal penalty[NEWLINE]agent: You must first determine if you can pay, do you want to know more about it?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: do you know if you can pay?[NEWLINE]user: Yes[NEWLINE]agent: ok you can pay if your insurance expiration is 90 days or less[NEWLINE]user: if it is less than 90 days[NEWLINE][BOUNDARY][NEWLINE]user: And if I pay, will they restore the service?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV [2].[NEWLINE]user: What if the insurance period is greater than 91 days?"}
{"id": "superseg_train_2305", "dialogue": "user: can you give me details of Pay insurance lapse civil penalty[NEWLINE]agent: you can pay?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: You can pay and remove a suspension[NEWLINE]user: yes[NEWLINE]agent:  your insurance lapse is for 90 days or less[NEWLINE]user: yes it is my case[NEWLINE]agent:  You can pay (and remove a suspension) your insurance lapse is for 90 days or less[NEWLINE][BOUNDARY][NEWLINE]user: What guarantee do I have to solve the problem if I pay?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration, or close other suspensions or revocations you have.  It is your responsibility to know if the DMV restored your registration before you drive the vehicle. You can check the status of your driving privilege and vehicle registrations through MyDMV[NEWLINE]user: ok so what can i do"}
{"id": "superseg_train_2306", "dialogue": "user: can you give me details of Pay insurance lapse civil penalty[NEWLINE]agent: Your Suspension Order from the DMV shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: your insurance lapse is 25 days?[NEWLINE]user: yes[NEWLINE]agent: you may pay a civil penalty of $ 200 $ 8 per day for 25 days and not turn in your plates, or you must surrender your plates and serve a registration suspension of 25 days[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Insurance[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?[NEWLINE]agent: Follow the instructions on your suspension order. Send the bottom part of the order along with a certified check, personal check, or money order payable to Commissioner of Motor Vehicles for the penalty to[NEWLINE][BOUNDARY][NEWLINE]user: If my insurance term is 90 days[NEWLINE]agent: you may pay a total penalty of $ 900 $ 8 per day for the first 30 days = $ 240 ; plus $ 10 per day for 31 days to 60 = $ 300 ; plus $ 12 per day for days 61 - 90 = $ 360 and not turn in your plates[NEWLINE][BOUNDARY][NEWLINE]user: what can i do in a DMV office"}
{"id": "superseg_train_2307", "dialogue": "user: Hello, I have a suspension order. How much should I pay?[NEWLINE]agent: Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: the expiration of your insurance is 25 days?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and once I pay, will my refund be restored?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: and can i pay by mail?[NEWLINE]agent: Follow the instructions in your suspension order. Send the bottom of the order along with a certified check, personal check, or money order made payable to the Motor Vehicle Commissioner for the fine[NEWLINE][BOUNDARY][NEWLINE]user: and how much should i pay if my insurance term is 90 days?[NEWLINE]agent: If your insurance term is 90 days, you can pay a total fine of $ 900 $ 8 per day for the first 30 days = $ 240; plus $ 10 per day for 31 days at 60 = $ 300; plus $ 12 per day on days 61 - 90 = $ 360 and not delivering your dishes; or you must turn in your plates and complete a 90 day registration suspension[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is the main theme?"}
{"id": "superseg_train_2308", "dialogue": "user: Hello I need information about How to pay the penalty insurance[NEWLINE]agent: Want to determine if you can pay?[NEWLINE]user: no that's not my doubt[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know if you can pay online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you can pay by mail?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to pay at a DMV office?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much you should pay?[NEWLINE]user: Yes please[NEWLINE]agent: Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: the expiration of your insurance is 25 days?"}
{"id": "superseg_train_2309", "dialogue": "user: I let my insurance lapse and DMV has suspended my registration. I need to know how much I'll have to pay to have the suspension removed.[NEWLINE]agent: Sorry to hear that. I'll be happy to help you with this. Your Suspension Order that you received from the DMV will show you how much you will need to pay. The amount owed will depend on how long your insurance was lapsed.[NEWLINE]agent: Has your insurance lapsed for more than 25 days?[NEWLINE]user: Yes, it's been longer than that.[NEWLINE]agent: Okay. For future reference, an insurance lapse of less than 25 days will require you to pay a civil penalty of $200. In this case, you would get to keep your plates. If you choose to surrender your plates, the penalty would be a 25 day suspension of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. Can I pay the penalty online?[NEWLINE]agent: Yes, but you will need the Suspension Order that states you are eligible to pay a civil penalty.[NEWLINE][BOUNDARY][NEWLINE]user: What is the penalty for letting my insurance lapse for 90 days?[NEWLINE]agent: An insurance lapse of 90 days will result in a $900 fine. Again, you would have the option to pay the penalty and keep your plates or surrender them and serve a 90 day registration suspension.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about this topic?[NEWLINE]agent: You can find more information on our website under Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I pay the civil penalty, I would be allowed to keep my plates?"}
{"id": "superseg_train_2310", "dialogue": "user: I let my insurance lapse and need to know how much I'll have to pay.[NEWLINE]agent: Your Suspension Order should show how much you will need to pay. This amount is based on the length of time your insurance lapsed.[NEWLINE]agent: Has your insurance been lapsed for 25 days?[NEWLINE]user: No, it's been longer than that.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay by mail?[NEWLINE]agent: Absolutely. Your Suspension Order will give you instructions on how to do so. You will need to send the bottom of your Suspension Order along with a certified check, personal check, or a money order payable to Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: What if my insurance has been lapsed for 90 days?[NEWLINE]agent: You will be given one of two options. You can keep your plates and agree to pay a penalty of $900, or surrender the plates and serve a registration of 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about this topic?[NEWLINE]agent: You can find more information online at our website under Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to pay the penalty online?"}
{"id": "superseg_train_2311", "dialogue": "user: I need information from Pay insurance lapse civil penalty[NEWLINE]agent: if you can pay?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: if you can pay from following some suggestions[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: you already paid a civil penalty in the past 36 months 3 years?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How much do I need to pay?[NEWLINE]agent: If your insurance lapse is 90 days, you may pay a total penalty of $ 900 $[NEWLINE][BOUNDARY][NEWLINE]user: how is the online process"}
{"id": "superseg_train_2312", "dialogue": "user: I was without insurance and you guys want me to pay[NEWLINE]agent: Would you like to determine if you are able to pay and remove a suspension?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: Was your insurance lapse for 90 days or less?[NEWLINE]user: nope it was longer[NEWLINE][BOUNDARY][NEWLINE]agent: So your insurance lapse was for 91 days or more?[NEWLINE]user: No, I was wrong....I looked at it and it was only 88 days[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to take care of anything I have to pay at the DMV?[NEWLINE]agent: You can pay any fee in person at a DMV office with a certified check, personal check or money order, payable to \u201cCommissioner of Motor Vehicles.\u201d.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an idea of how much I would have to pay under certain scenarios?"}
{"id": "superseg_train_2313", "dialogue": "user: I got married and changed my name and wanted to know how to get it on my replacement registration[NEWLINE]agent: You can't change your name while asking for a replacement registration.  If you get a replacement registration it will show your old name.[NEWLINE]agent: Did you change your name recently?[NEWLINE]user: yes[NEWLINE]agent: Okay, you can read our instructions on how to change your name on a registration.[NEWLINE][BOUNDARY][NEWLINE]user: can I get my replacement online?[NEWLINE]agent: You can replace registration documents online for most vehicles but you cannot replace registration documents online for vehicles older than model year 1973.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have anymore info on this that I can look at?[NEWLINE]agent: We have a Registration PDF[NEWLINE][BOUNDARY][NEWLINE]user: I went in to your site and they want to use cookies, is it safe?[NEWLINE]agent: We occasionally use \"session cookies\" to enhance or customize your use of our website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security.  The cookie is erased during operation of your browser or when your browser is closed.[NEWLINE][BOUNDARY][NEWLINE]user: can I change my name on the registration by mail?"}
{"id": "superseg_train_2314", "dialogue": "user: How much is it to replace my registration?[NEWLINE]agent: The fee to replace your vehicle registration document and windshield sticker is $ 3.00[NEWLINE]agent: Was your loss of registration and/or plates the result of a crime??[NEWLINE]user: Yes to both the registration and plates.[NEWLINE]agent: In that case you must apply by mail or at a DMV office.  There is more information in the following section called lost or stolen plates [ 2 ].[NEWLINE][BOUNDARY][NEWLINE]user: My address has changed since I got my last registration, will this cause a problem?[NEWLINE]agent: If your are sending it in by mail, you can just write your new address on the application.[NEWLINE][BOUNDARY][NEWLINE]user: Am I taking a chance if my mail is being forwarded to my new address?[NEWLINE]agent: There is no guarantee that the USPS will forward all DMV documents to your new address.[NEWLINE]user: Is there a faster way to change my address?[NEWLINE]agent: Yes, you can first change your address online and then renew the information.[NEWLINE][BOUNDARY][NEWLINE]user: It will be too long to send my application by mail and I don't have the time to go by the office, can't I get a registration like now?[NEWLINE]agent: Yes you can replace registration documents online for most vehicles with the condition that your computer must accept cookies.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the type of vehicles that are ineligible for online registration replacement?[NEWLINE]user: Yes that would be helpful."}
{"id": "superseg_train_2315", "dialogue": "user: You can help me on how to replace my registration by mail please.[NEWLINE]agent: When replacing your registration by mail you must complete and send a completed Application for Duplicate / Renewal Registration PDF MV-82Ds and a photocopy of your NY State driver license, permit, non - driver ID, or other proof of identity.[NEWLINE]agent: Have you had a recent address change?[NEWLINE]user: No I'm still at the same address.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show if I got to the DMV in person?[NEWLINE]agent: You will fill out the same Application for Duplicate / Renewal Registration MV-82D and bring the same identification papers.[NEWLINE][BOUNDARY][NEWLINE]user: What registration information do I need to show?[NEWLINE]agent: Your vehicle plate or registration numbers, registration class and the ZIP Code for the address on your registration.[NEWLINE][BOUNDARY][NEWLINE]user: Is it the same if my registration was stolen?[NEWLINE]agent: You must apply for a replacement by mail or at a DMV office. Click on the link here for lost or stolen plates [ 2 ] for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information for this topic?"}
{"id": "superseg_train_2316", "dialogue": "user: Hello, I came here to figure out how to replace a registration. Care to explain?[NEWLINE]agent: Gladly. First of all, your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.[NEWLINE]agent: Do you want to file a request with the US Postal Service USPS to forward mail there?[NEWLINE]user: Yes, that was my plan.[NEWLINE]agent: Then I'm afraid there is no guarantee that the USPS will forward all DMV documents to the new address.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, will have to live with that. Can I send you an application by mail?[NEWLINE]agent: Yes, please send us a completed Application for Duplicate/Renewal Registration and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity by mail, along with a check/money order for $ 3 payable to the Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: I can't replace the registration document for my 1971 Dodge online, right?[NEWLINE]agent: Yes, that isn't possible. You cannot replace registration documents online for vehicles older than model year 1973. This includes boats, snowmobiles or all-terrain vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's a pity. Alright, what forms should I bring with me to the DMV office?[NEWLINE]agent: Use the Application for Duplicate/Renewal Registration (MV-82D) and bring these items to a DMV office, along with a completed Application for Duplicate/Renewal Registration (MV-82D).[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can you suggest another topic, please?"}
{"id": "superseg_train_2317", "dialogue": "user: Can you please tell me if I can apply for a renewal registration by mail?[NEWLINE]agent: Of course. You'll need to send us a completed Application for Duplicate / Renewal Registration (MV-82D) and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity.[NEWLINE]agent: Has your address changed?[NEWLINE]user: No, I still have the same address. And thank you for the information.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any cases in which I can't replace registration documents online?[NEWLINE]agent: Yes. For vehicles older than model year 1973, boats, snowmobiles or All-Terrain Vehicles ATVs.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Is there a way to get a temporary registration?[NEWLINE]agent: Yes, you can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. What should I do if my address has changed?[NEWLINE]agent: Your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.[NEWLINE]agent: Did you file a request with the US Postal Service USPS to forward mail there?[NEWLINE]user: No, I didn't.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also apply by visiting a DMV office instead?"}
{"id": "superseg_train_2318", "dialogue": "user: Hey there, I'm here to figure out how to replace a registration. Would you walk me through the process?[NEWLINE]agent: Of course. The fee to replace your vehicle registration document and windshield sticker is $ 3.00, unless you are also replacing plates.[NEWLINE]agent: Do you need to replace vehicle plates or documents that were lost in a crime?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic to me?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: Right. By the way, what does your website use cookies for?[NEWLINE]agent: We occasionally use \"session cookies\" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifier on the device you use to access this website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I file a request with the US Postal Service USPS to forward mail?[NEWLINE]agent: Then there is no guarantee that the USPS will forward all DMV documents to the new address, I'm afraid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and do you erase cookies when I'm not on the website anymore?[NEWLINE]agent: Yes. A session cookie is erased during operation of your browser or when your browser is closed.[NEWLINE][BOUNDARY][NEWLINE]user: For what kind of vehicles can't I replace registration documents online?[NEWLINE]agent: You can't replace registration documents online for vehicles older than model year 1973, boats, snowmobiles or all-terrain vehicles (ATVs).[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. But what about a temporary registration?"}
{"id": "superseg_train_2319", "dialogue": "user: What do I need to do if my address has changed?[NEWLINE]agent: You would need to first change your address online and then you can renew your registration because you would not be able to change once transaction has started.[NEWLINE]agent: Did you file a request with the US Postal Service to forward mail?[NEWLINE]user: Yes, I did.[NEWLINE]agent: The documents might arrive at the new address; but it not guarenteed.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when it says the use of cookies will better serve me?[NEWLINE]agent: We will use session cookies to customize your visit to our website and they do not contain personal information and do not compromise security and each session cookie is erased once your browser is closed.[NEWLINE]user: What if I had a change name?[NEWLINE]agent: You would need to read the instructions to change your name or other information on your registration.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the DMV office?[NEWLINE]agent: Complete the Application for Duplicate/Renewal Registration and bring it and the items to the DMV with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail the items can I?"}
{"id": "superseg_train_2320", "dialogue": "user: I need to replace my vehicle registration, but I recently changed my last name.[NEWLINE]agent: When you apply for a vehicle registration replacement, you will not be able to change your last name during the transaction. Therefore, your new registration document will have your previous name on it.[NEWLINE]agent: Have you already changed your last name?[NEWLINE]user: Not yet, but I will be doing so very soon.[NEWLINE]agent: Okay. Before we discuss things further, I must disclose to you that our site uses cookies to better serve customers like yourself. Are you okay with this?[NEWLINE]user: NNo. I'd rather you didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about the topic of replacing my vehicle registration?[NEWLINE]agent: You can find additional information about replacing your registration on our website under Registration.[NEWLINE][BOUNDARY][NEWLINE]user: In addition to the name change, I've also recently moved to a new home. Will this be a problem when I try to replace my registration?[NEWLINE]agent: Yes. Your mailing address must be current on your DMV files. I recommend that you first change your address online, then apply for a replacement registration.[NEWLINE][BOUNDARY][NEWLINE]user: What do these cookies that you talked about earlier track?"}
{"id": "superseg_train_2321", "dialogue": "user: I want to get some custom plates[NEWLINE]agent: Do you want to know how to order personalized plates?[NEWLINE]user: not yet, I want to know more first[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be ordering online when you decide to get them?[NEWLINE]user: yes[NEWLINE]agent: You can get your personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access[NEWLINE]agent: Would you like to know what is needed to order online?[NEWLINE]user: no I'm not ready for that just wanted to know a few things[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on this that I can look at later?[NEWLINE]agent: Yes, you can learn more about personalized plate fees, requirements and restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: can we order these plates by phone?[NEWLINE]agent: Yes, but it would be easier to do it online.[NEWLINE]user: can I have the phone number just to have it if I need it?"}
{"id": "superseg_train_2322", "dialogue": "user: how to request personalized dishes[NEWLINE]agent:  I order personalized plates?[NEWLINE]user: yes[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: How do you order by mail?[NEWLINE]agent: To order personalized plates by mail,  use the Application for Custom Plates PDF [ 14 ] CP-30.[NEWLINE][BOUNDARY][NEWLINE]user: how is the online order[NEWLINE]agent: Order personalized plates online[NEWLINE][BOUNDARY][NEWLINE]user: how is the order By phone[NEWLINE]agent: It is faster and easier to do it online, do you want to use the phone?[NEWLINE]agent: do you want to order by phone?"}
{"id": "superseg_train_2323", "dialogue": "user: can you give me details of Order personalized plates[NEWLINE]agent: you order personalized plates?[NEWLINE]user: yes[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: Where do I send the completed form and payment?[NEWLINE]agent: NYS DMV Custom Plates UnitP.O.     [36] Box 2775Albany[NEWLINE][BOUNDARY][NEWLINE]user: Si su registro expira dentro de los pr\u00f3ximos 60 d\u00edas?[NEWLINE]agent: renew your registration before you order personalized plates. Change your address online before ordering personalized plates.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Plates[NEWLINE][BOUNDARY][NEWLINE]user: how do i order custom plates[NEWLINE]agent: call the Custom Plates Unit at 1 - 518 - 402 - 4838. Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How will the online order be?"}
{"id": "superseg_train_2324", "dialogue": "user: I'm interested in personalized plates.[NEWLINE]agent: Would you like to know about personalized plates?[NEWLINE]user: No thank you, I would like to order them now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need some assistance with online ordering?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you prefer to order them by mail?[NEWLINE]user: Yes I would prefer that way.[NEWLINE]agent: Will they be personalized plates?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: I need personalized plates for someone with a disability and I have their Universal Symbol of Access.[NEWLINE]agent: If you need to do that then you will have to call the Custom Plates Unit at 1-518-402-4838. Their office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: How long until I receive the new plates?"}
{"id": "superseg_train_2325", "dialogue": "user: Hi, I am looking for information related to get a personalized plates.[NEWLINE]agent: Sure. Are you interested into get a personalized plate?[NEWLINE]user: Yes, I would like to get one.[NEWLINE]agent: Alright. You need to know that you can get a personalized plate for passenger, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: But, I have doubts about how do I get sure nobody else use my plates?[NEWLINE]agent: You need to make sure to mark them with permanent ink pen and do not put both vehicle plates in the recycling/garbage on the same day.[NEWLINE]user: Do I need to update my information before order he new plates?[NEWLINE]agent: Yes. You will need to renew your registration before get the new plates.[NEWLINE]user: It's possible to include in a personalized plate the symbol for disability person?[NEWLINE]agent: Yes, for that you'll have to call to the custom plates unit at 1-518-402-4838, between 8:00 am to 4:00 pm, monday through friday.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I have to go to the dmv office for this process?"}
{"id": "superseg_train_2326", "dialogue": "user: I need the know how on how to get a personalized plate[NEWLINE]agent: Would you like to order a personalized plate?[NEWLINE]user: yes sir[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE]user: is there a way to know what is fair game when it comes to customizing it?[NEWLINE]agent: Yes there is, we can help you learn more about restrictions.[NEWLINE]user: do you have those picture plates I've seen on the internet?[NEWLINE]agent: Yes, we have picture plates that can be personalized. You can browse our collection of picture plates online.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do with my plates after I get my new custom plates?[NEWLINE]agent: You should mark each vehicle plate with a permanent ink pen.  Do not put out both vehicle plates in the recycling/garbage on the same day.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a DMV locator so I can look up where to go?"}
{"id": "superseg_train_2327", "dialogue": "user: I want personalized plates[NEWLINE]agent: Would you like to know more about ordering personalized plates?[NEWLINE]user: yes I would[NEWLINE]agent: Okay, you can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE]user: can I get a Buffalo Bills plate?[NEWLINE]agent: We have sports plates and many other categories. You can browse our collection of picture plates online. Some of our picture plates can be personalized.[NEWLINE][BOUNDARY][NEWLINE]user: can I call and get one with the wheelchair symbol?[NEWLINE]agent: Yes, just call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: can I do it online?[NEWLINE]agent: You can order personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access.[NEWLINE]agent: Did you want to order a regular plate without the  Universal Symbol of Access online?[NEWLINE]user: yes"}
{"id": "superseg_train_2328", "dialogue": "user: I am excited! Getting my first car and I want a personalized license plate.[NEWLINE]agent: Are you asking how to order a personalized plate?[NEWLINE]user: Yes please![NEWLINE]agent: You can orders personalized plates for passenger vehicles, like cars and vans.[NEWLINE]user: What about picture plates, where can I see the options?[NEWLINE]agent: You can see them all online.[NEWLINE]user: Is there somewhere that list more about personalized plates fees and such?[NEWLINE]agent: Yes, online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I chat with someone online about it?[NEWLINE]agent: You can call 1-518-402-4838.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different categories of picture plates?"}
{"id": "superseg_train_2329", "dialogue": "user: Hello I need information about the Sales Tax Payment Proof[NEWLINE]agent: did you pay new york state sales tax to the leasing company?[NEWLINE]user: Yes[NEWLINE]agent: in that case please provide your lease stating that you paid New York State sales tax and complete the Sales Tax Exemption Claim {Sales Tax Form} PDF [5] at the Department of New York State Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I have to make that request?[NEWLINE]agent: Take your completed registration application and additional documents to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: and what things do i need?[NEWLINE]agent: New York State Driver's License and Permit[NEWLINE][BOUNDARY][NEWLINE]user: and How do I register a leased vehicle?[NEWLINE]agent: The dealership normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't pay New York State sales tax to the leasing company?[NEWLINE]agent: in that case please provide your lease, and the complete Statement of Transaction {Sales Tax Form} PDF in the New York State Department of Taxation and Finance DTF-802. You must pay New York State sales tax at the DMV office on any lease payments if the leasing company or dealer did not collect the sales tax.[NEWLINE]user: What happens if I don't pay New York State sales tax to the leasing company?"}
{"id": "superseg_train_2330", "dialogue": "user: can you give me details of Proof of sales tax payment[NEWLINE]agent: paid New York State sales tax to the leasing company or dealer?[NEWLINE]user: yes[NEWLINE]agent: provide your lease agreement that indicates that you paid the NY State sales tax, and complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: What to do if you leased the vehicle from a dealer in New York State[NEWLINE]agent: the dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: what are the summaries that I need[NEWLINE]agent: NY State driver license,permit[NEWLINE]user: I need information from the identification card[NEWLINE]agent: current NY State Insurance ID card auto liability insurance 2[NEWLINE][BOUNDARY][NEWLINE]user: If you did not pay New York State sales tax to the leasing company?[NEWLINE]agent: provide your lease agreement, and complete Statement of Transaction PDF at NY State Department of Tax and Finance DTF-802[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic?"}
{"id": "superseg_train_2331", "dialogue": "user: hi i want to know how to register a leased vehicle[NEWLINE]agent: do you want to register a leased vehicle?[NEWLINE]user: Yes[NEWLINE]agent: leased the vehicle from a dealer in New York State?[NEWLINE]user: Yes[NEWLINE]agent: If you leased the vehicle from a dealer in New York State, the dealer normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else[NEWLINE][BOUNDARY][NEWLINE]user: and can you be a minor?[NEWLINE]agent: Must be at least 16 years old, except for ATV records.[NEWLINE][BOUNDARY][NEWLINE]user: and what proof do i need?[NEWLINE]agent: proof of payment of sales tax, tax exemption, or purchase price see below for instructions to demonstrate proof[NEWLINE][BOUNDARY][NEWLINE]user: What if I made the payment in another state?"}
{"id": "superseg_train_2332", "dialogue": "user: I'm leasing a vehicle and need to know whether or not I have to pay sales tax at the DMV.[NEWLINE]agent: Have you already paid your NY sales tax to the leasing company?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Since you have already paid your sales tax at the leasing company, you will need to provide your lease agreement that shows you have already paid the NY sales tax. You will also need to complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I register my vehicle at?[NEWLINE]agent: Your vehicle must be registered at the DMV office. Be sure to complete the Document Guide to find out which documents that you will need to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide proof of insurance?[NEWLINE]agent: Yes, you will need to provide your current NY State Insurance ID card.[NEWLINE]user: What do I need to provide proof of authorization by the leasing company to register my vehicle in NY?[NEWLINE]agent: You will need to provide a letter from the leasing company that gives you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the leasing company officer's signature in box 3 on the Vehicle Registration/Title Application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about this topic?"}
{"id": "superseg_train_2333", "dialogue": "user: I have some questions about sales tax and registering lease vehicles.[NEWLINE]agent: Have you already paid the New York State sales tax to your leasing company or dealer?[NEWLINE]user: Yes, I have.[NEWLINE]agent: To show your proof of sales tax payment, you will need to provide your lease agreement that shows you paid the sales tax and complete the Claim for Sales Tax Exemption at NY State Department of Tax and Finance DTF-803.[NEWLINE]user: What would I need to do if I didn't pay the sales tax?[NEWLINE]agent: In that case, you would need to provide DMV with your lease agreement and complete Statement of Transaction at NY State Department of Tax and Finance DTF-802. Then, you would need to pay the sales tax at a DMV office for any lease payments, if your leasing company didn't collect the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to register my vehicle in New York?[NEWLINE]agent: You'll need a letter from the leasing company giving you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the signature of the leasing company officer in box 3 on the Vehicle Registration/Title Application or on the Registration Authorization.[NEWLINE][BOUNDARY][NEWLINE]user: I don't think I paid sales tax for all of the lease payments. What do I do?[NEWLINE]agent: The process will be the same as if you hadn't paid any sales tax at all. You'll have to provide DMV with your lease agreement and fill out a Statement of Transaction at NY State Department of Tax and Finance. The sales tax for any existing lease payments you have will be paid to DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can this be done online?[NEWLINE]agent: No, you will need to do this in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I leased the vehicle in New Jersey and think I paid some sales tax there. Do I have to pay it again in NY?"}
{"id": "superseg_train_2334", "dialogue": "user: Hello. I have a few questions about registering a leased vehicle. Can you help me out?[NEWLINE]agent: Do you want to register a leased vehicle?[NEWLINE]user: No, not me. I'm asking for my brother who runs a business of his own.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of sales tax payment?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I leased a vehicle from a dealer located in NY, do I have to register it?[NEWLINE]agent: The dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV. In this case, you don't need to do anything more.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that could interest me?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: I've already filled out a registration application. Can I bring it to a DMV office near me?[NEWLINE]agent: Yes, you can bring your completed registration application and additional documents to a local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: How old do I have to be to register? 18 years or older?"}
{"id": "superseg_train_2335", "dialogue": "user: I would like information on registering a leased vehicle?[NEWLINE]agent: do you need to register a leased vehicle?[NEWLINE]user: No, I do not need to register a lease vehicle at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to show proof of sales tax payment of your leased vehicle?[NEWLINE]user: No, not right now.[NEWLINE][BOUNDARY][NEWLINE]user: Can I register at the DMV?[NEWLINE]agent: You would need to bring in your completed registration application and any additional documents to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What Topic would I look at online?[NEWLINE]agent: You would need to look under the Topic of Registration.[NEWLINE][BOUNDARY][NEWLINE]user: What proofs of ID can I use?"}
{"id": "superseg_train_2336", "dialogue": "user: how do i get a learner's permit[NEWLINE]agent:  Obtener un permiso es el primer paso para obtener su licencia de conducir. La mayor\u00eda de las personas solicitan un permiso de Clase 'D - Operador'.  1 Debe tener 16 a\u00f1os o m\u00e1s y debe presentar una solicitud en persona en una oficina del DMV.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the sizes of the exam[NEWLINE]agent:  before your permit expiress take your road test you renew a permit[NEWLINE]user: And after I passed the exam?[NEWLINE]agent: the examiner will give you an interim license that allows you to drive[NEWLINE][BOUNDARY][NEWLINE]user: what should i do for faster service[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: how are the written tests[NEWLINE]agent:  study the NY State Driver 's Manual and take the practice tests[NEWLINE]agent: Do you want to know how much you need to approve?[NEWLINE]user: yes"}
{"id": "superseg_train_2337", "dialogue": "user: What is the learner permit for?[NEWLINE]agent: A learner's permit is the first step in getting your drivers license and you must be 16 years old to apply at the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want a motorcycle permit?[NEWLINE]agent: Then it you should get at least three out of the five questions correct.[NEWLINE][BOUNDARY][NEWLINE]user: What is Step 6?[NEWLINE]agent: In step 6 you need to take your road test before your permit expires or renew your permit.[NEWLINE]agent: Would you need to know what happens when you pass your test?[NEWLINE]user: No, I all ready know what happens.[NEWLINE]agent: Do you know what the procedure is if you fail?[NEWLINE]user: No, I do not know the procedure if I fail the test.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the DMV in step 2?[NEWLINE]agent: You would need certain documents and you can complete the guide to make sure you have the right ones to bring to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need haven't found all info I need?"}
{"id": "superseg_train_2338", "dialogue": "user: hi how do i get a learner's permit[NEWLINE]agent: Obtaining a permit is the first step in obtaining your driver's license. Most people apply for a Class 'D - Operator' permit. 1 Must be 16 years of age or older and must submit an application in person at a DMV office.[NEWLINE]user: and the request must be made in person?[NEWLINE]agent: you must file the application in person at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I pass my exam?[NEWLINE]agent: the examiner will give you an interim license that allows you to drive[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare to take the written permission test?[NEWLINE]agent: study the New York State Driver's Manual and take the practice tests[NEWLINE]agent: want to know what you need to pass?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What else should I do to prepare?"}
{"id": "superseg_train_2339", "dialogue": "user: Hey, i'm want to get a driver license, but i was told i must get a novice or apprentice card or something. Could you help me out there?[NEWLINE]agent: What you are talking about is a learner permit. That's one of the first things in your to do list to get a driver license. In order to apply, you must be 16 or older.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, really? So i have to start from there, huh? I guess i'll be required some preparation, right?[NEWLINE]agent: That's right. Because you'll have to prove your driving skills on a road test, you'll have to comply with have supervised driving practice and take a pre-license course or driver education course before you take your road test.[NEWLINE]agent: Are you under 18 right now?[NEWLINE]user: Yeah, i'm 17 right now.[NEWLINE]agent: Good, That implies that you'll have to wait at least 6 months to schedule your road test, once you hopefully get your learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's quite some time. Oh, well. In case i pass that test, Will i be able to keep my temporal permit?[NEWLINE]agent: Sure, In fact, you keep that interim license until your new license arrives by mail in a 2 weeks time.[NEWLINE][BOUNDARY][NEWLINE]user: If i need to read about this on your platform, How i must search for it?[NEWLINE]agent: Do your search under the \"Driver License\" topic.[NEWLINE][BOUNDARY][NEWLINE]user: Umm ok. A last question. How many questions i must answer correctly in order to pass the test?"}
{"id": "superseg_train_2340", "dialogue": "user: I'm about to turn 16 and I need help with getting a learner permit.[NEWLINE]agent: I can help you with that. Obtaining a permit is your first step to getting a driver license. Once you turn 16, you can apply for your learner permit in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a driver license?[NEWLINE]agent: Once you have made it through all the requirements and have passed the road test, your examiner will give you an interim license that allows you to drive.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I complete my road test?[NEWLINE]agent: Before you take your road test, you must have supervised driving practice and you'll be required to take a pre-licensing course or driver education course.[NEWLINE]agent: You said you were about to turn 16, is that right?[NEWLINE]user: Ueah. I'm turning 16 in two weeks.[NEWLINE]agent: Okay. Since you are under 18, you will need to wait 6 months from the date you received your learner permit, before you can schedule your road test.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out what my local DMV office's hours are?[NEWLINE]agent: You can find office locations and their operating hours online at our website.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I go to DMV to obtain my learner permit?"}
{"id": "superseg_train_2341", "dialogue": "user: How are you doing today? I came here to learn more about getting a learner permit. Hopefully you can help me with the questions I have.[NEWLINE]agent: Of course. Getting a permit is the first step to get your driver license. Most people apply for a Class 'D-Operator' permit. You must be 16 or older and must apply in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to bring my proofs to the DMV office?[NEWLINE]agent: Yes, you need to bring along your proofs.[NEWLINE][BOUNDARY][NEWLINE]user: And how should I prepare for the tests?[NEWLINE]agent: You can study the NY State Driver's Manual and take the practice tests.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might interest me?[NEWLINE]agent: Driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know in order to prepare for my road test?[NEWLINE]agent: You must have supervised driving practice and you must take a pre-licensing course or a driver education course before you take your road test.[NEWLINE]agent: Are you under the age of 18?"}
{"id": "superseg_train_2342", "dialogue": "user: I need help getting a learner permit.[NEWLINE]agent: I can help you with that. You need to be 16 or older to obtain a permit and you must apply in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need to find more information about this?[NEWLINE]agent: You can find a list of various learner permit topics and information for each online at our website. These topics include getting a Certification of Supervised Driving form and special requirements needed for motorcycle and commercial learner permits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out the operating hours at my local DMV?[NEWLINE]agent: You can find a list of locations and their hours online at the DMV website.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare for the road test?[NEWLINE]agent: Before you take your driving test, you will need to have supervised driving practice. You will also need to take a pre-licensing or driver education course.[NEWLINE]agent: Are you under the age of 18?[NEWLINE]user: Yes. I just turned 16.[NEWLINE]agent: Okay. Due to your age, you will have to wait 6 months from the date you received your learner permit before you can schedule to road test.[NEWLINE][BOUNDARY][NEWLINE]user: How do I pass the written permit test?"}
{"id": "superseg_train_2343", "dialogue": "user: Hello I need information about How to renew a registration[NEWLINE]agent: You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: but I have a situation, I don't know the correct amount that I should put in the check to renew, how do I do?[NEWLINE]agent: You can send a check payable to the 'Commissioner of Motor Vehicles', but do not write the amount[NEWLINE]user: I don't know the correct amount to put in the check to renew, how do I do it?[NEWLINE]agent: As I said earlier, send a check made payable to the 'Commissioner of Motor Vehicles', but do not write the amount.[NEWLINE][BOUNDARY][NEWLINE]user: and how do I renew if My registration is about to expire?[NEWLINE]agent: It is very easy. You can renew online up to one year after the expiration date. You can download and print a temporary registration that is valid for 10 days on the day you renew.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I do if my address is not the same as when I gave the data?[NEWLINE]agent: Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.[NEWLINE]agent: I already submitted an application to the US Postal Service. UU?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and can I renew an online registration?"}
{"id": "superseg_train_2344", "dialogue": "user: Hello I need information about How to renew a registration[NEWLINE]agent: You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if my address changed?[NEWLINE]agent: Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.[NEWLINE]agent: Do you want to apply to the US Postal Service?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: Send the bottom of your MV-3 or OP-3 renewal notice to the address on the notice. Include a personal check or money order made payable to the 'Commissioner of Motor Vehicles' for the fee.[NEWLINE]user: What if I don't have my MV-3 or OP-3?[NEWLINE]agent: If you don't have your MV-3 or OP-3, use the Duplicate Registration / Renewal Application PDF MV-82D[NEWLINE][BOUNDARY][NEWLINE]user: and what do i need to register online?[NEWLINE]agent: You will need to\u00a0\u00a0\u00a0 your license plate number\u00a0\u00a0 your registration classes[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have your MV-3 or OP-3?"}
{"id": "superseg_train_2345", "dialogue": "user: Hello there. I'm searching information related to how to update some information.[NEWLINE]agent: Sure, no problem. You just need to renew your registration before it expires.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I have to go to a office or I can do this through mail?[NEWLINE]agent: You can do this process by mail. Just need to complete the application for duplicate of renewal registration MV-82d.[NEWLINE][BOUNDARY][NEWLINE]user: If I have changed my address, there won't be problem when you send the documents to my new address, right?[NEWLINE]agent: There is no guarantee that the usps will forward all the dmv documents to your new address.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. I get it. But the whole process can be done by mail, right?[NEWLINE]agent: Yes, you be able to do it, without problem.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. But I would like to know what happens if my registration expires, and I haven't complete the renewal?[NEWLINE][BOUNDARY][NEWLINE]agent: Your registration still have time or is already expired?[NEWLINE]user: Is not yet expired, but I have that doubt.[NEWLINE][BOUNDARY][NEWLINE]agent: Is your address the same or have you changed it?[NEWLINE]user: I have already changed my address. I'm living somewhere else."}
{"id": "superseg_train_2346", "dialogue": "user: I'm here for registration renewal[NEWLINE]agent: Okay, you need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration[NEWLINE][BOUNDARY][NEWLINE]user: can I do it online?[NEWLINE]agent: Some registrations are not eligible. Don't renew online if you are eligible for a 'no fee' renewal. The fee is on your renewal notice, and displayed on your computer screen when you renew online.[NEWLINE][BOUNDARY][NEWLINE]user: can I get my new last name on the registration online?[NEWLINE]agent: You can not change your name during the online transaction. You can still renew online but the new document will display your previous name.[NEWLINE]agent: Are you eligible for a 'no fee' registration?[NEWLINE]user: yes I am[NEWLINE]agent: Okay, you will need to renew at an office, and you will need to bring documentation to prove you are eligible for exempt status.  You can also use this visit to make the name change you wanted.[NEWLINE][BOUNDARY][NEWLINE]user: will you guys get me my stuff if I've had an address change and let the postal office know?[NEWLINE]agent: We will try but there is no guarantee that the USPS will forward all DMV documents to your new address[NEWLINE][BOUNDARY][NEWLINE]user: what will I need besides my personal info when I renew the registration online?"}
{"id": "superseg_train_2347", "dialogue": "user: I need to renew my truck's registration.[NEWLINE]agent: I can help you with that. Please be advised that you must renew your registration before the expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a MV-3 or OP-3 to renew my registration at DMV?[NEWLINE]agent: It's best that you bring your renewal notice MV-3 or OP-3 with you when you renew, but if you don't have one, you can still renew your registration by completing the Application for Duplicate/Renewal Registration form.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew my registration by mail?[NEWLINE]agent: Absolutely. You'll need to mail the bottom part of your registration renewal notice MV-3 or OP-3 to the address listed on that notice, as well as a personal check or money order payable to the Commissioner of Motor Vehicles for the fee.[NEWLINE]agent: Do you have your MV-3 or OP-3?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Excellent. For future reference, you would need to complete the Application for Duplicate/Renewal Registration form that I mentioned earlier, if you did not have your MV-3 or OP-3.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for me to receive my new registration documents?[NEWLINE]agent: Your new registration documents will arrive in the mail about 10 days after you renew.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I need to mail my information and payment to, if I choose to renew by mail?"}
{"id": "superseg_train_2348", "dialogue": "user: hi, I think I need to renew my registration[NEWLINE]agent: Okay, you will need to renew your registration before it expires.  Renewing early will not change the new expiration date for your new registration[NEWLINE]user: how long does it take to get the new registration?[NEWLINE]agent: The new registration documents will arrive in the mail in about 10 days[NEWLINE][BOUNDARY][NEWLINE]user: how do I go about registering if I am eligible for a 'no fee' registration?[NEWLINE]agent: You will need to renew at a DMV office and you will need to bring documentation to prove you are eligible for exempt status.[NEWLINE]user: will there be a problem if I have a new name? can I still do it online or do I have to walk in to a DMV with proof?[NEWLINE]agent: You can still renew online but the new document will display your previous name. You won't be able to change your name during the online transaction, but we can give you information on how to change your name on a registration or title.[NEWLINE]agent: Did you know you will receive a temporary registration while you wait for your new registration documents to arrive in the mail?[NEWLINE]user: yes[NEWLINE]user: so I can't register online while I have an exempt registration fee?"}
{"id": "superseg_train_2349", "dialogue": "user: When must someone renew there registration for a vehicle?[NEWLINE]agent: You need to renew your registration before it expires and they will arrive in the mail within ten days; and renewing early will not change the new expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: How do I renew at DMV office?[NEWLINE]agent: Please bring your registration renewal notice MV-3 or OP-3 along with your payment to the DMV office.[NEWLINE]agent: Do you know what to if you don't have your MV-3 or OP-3?[NEWLINE]user: No, I don't know what to do.[NEWLINE][BOUNDARY][NEWLINE]user: Are all registrations able to be filed online?[NEWLINE]agent: Some registrations are but you cannot renew online if you are eligible for a no fee renewal[NEWLINE]user: How do I find the fee?[NEWLINE]agent: The fee is on your renewal notice and also displayed on your computer screen if you decide to renew online.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my address has changed?"}
{"id": "superseg_train_2350", "dialogue": "user: I need some info about how to renew a registration, please[NEWLINE]agent: You have to renew your registration before it expires. Your new registration documents will arrive in about 10 days, check your mail. Renewing early will not change the new expiration date for your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information?[NEWLINE][BOUNDARY][NEWLINE]agent: Is your registration about to expire or has it expired?[NEWLINE]user: Yes, it has expired.[NEWLINE]agent: In that case, you an renew online up to one year past the expiration date. And you can download and print a temporary registration that's valid for 10 days the day you renew, if you wish.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't know the correct amount to renew?[NEWLINE]agent: You can send a check payable to 'Commissioner of Motor Vehicles', but do not write the amount, please.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another way to renew?[NEWLINE]agent: Yes, you can do it online.[NEWLINE][BOUNDARY][NEWLINE]user: What if my address has changed?"}
{"id": "superseg_train_2351", "dialogue": "user: Can you help me with the process of renewing a registration, please?[NEWLINE]agent: Of course. You need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do you have any additional information for me?[NEWLINE][BOUNDARY][NEWLINE]agent: Is your registration about to expire or already expired?[NEWLINE]user: No, it is still valid.[NEWLINE][BOUNDARY][NEWLINE]agent: Has your address changed?[NEWLINE]user: No, it's still the same.[NEWLINE][BOUNDARY][NEWLINE]agent: Has your name changed?[NEWLINE]user: Yes, my family name did. I recently married a very wonderful man.[NEWLINE]agent: In that case you can still renew online but the new document will display your previous name. You can not change your name during the online transaction. See how to change your name or other information on a registration or title on our website.[NEWLINE]user: What if I qualify for a registration without fees?[NEWLINE]agent: Then you will need to renew at an office. You will need to bring documentation to prove you are eligible for exempt status.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have the MV-3 or OP-3 listed on the website and I can't bring it to the DMV office?"}
{"id": "superseg_train_2352", "dialogue": "user: I need standard driving record info[NEWLINE]agent: Do you need to know what a Standard driving record has in it?[NEWLINE]user: yes[NEWLINE]agent: Standard driver records contain information related to your record for the past few years.[NEWLINE]user: is there anyway to get records that go beyond a few years?[NEWLINE]agent: A lifetime driving record has all the information that the DMV has on you[NEWLINE]user: what are the differences if we get it online or by mail?[NEWLINE]agent: There are no differences between a driving record you order online or by mail.  They are all certified DMV records. They all include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as the same security watermark.[NEWLINE][BOUNDARY][NEWLINE]user: no that is not what I meant. can I ask something else, can you tell me about getting a MyDMV account?[NEWLINE]agent: If you are renewing by mail then you have to wait for it to arrive before you can create a MyDMV account[NEWLINE][BOUNDARY][NEWLINE]user: can I just go in to the DMV and get my lifetime abstracts there?"}
{"id": "superseg_train_2353", "dialogue": "user: How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is a lifetime driving record?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what a commercial driving record is?[NEWLINE]user: yes[NEWLINE]agent: See an explanation of CDL driving record abstracts.  You can order them online or have your employer order them through the License Event Notification Service LENS[NEWLINE][BOUNDARY][NEWLINE]user: Can I order my registration at the same time that I renew my license?[NEWLINE]agent: yes, mark the blue box on your renewal notice and add the $ 10.00 search fee to your renewal fee.[NEWLINE][BOUNDARY][NEWLINE]user: how to get standard, lifetime summaries and CDLs online through MyDMV"}
{"id": "superseg_train_2354", "dialogue": "user: Hello I need information about How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is a lifetime driving record?[NEWLINE]user: Yes[NEWLINE]agent: See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.[NEWLINE][BOUNDARY][NEWLINE]user: What is a business driving record (CDL) (summary)?[NEWLINE]agent: See an explanation of CDL management record summaries. You can request them online or have your employer request them through the LENS Leave Event Notification Service.[NEWLINE][BOUNDARY][NEWLINE]user: What is a standard driving record?[NEWLINE]agent: See an explanation of the 'Standard' driving record summaries issued by the New York DMV, and a PDF Driving Record Summary Description DS-242.1, which also shows a sample summary.[NEWLINE]user: And if I request the summary in an office or in the mail, is there a difference?"}
{"id": "superseg_train_2355", "dialogue": "user: Hello I need information about How to get my own driving record[NEWLINE]agent: you want to know What is a standard driving record?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know what is a lifetime driving record?[NEWLINE]user: Yes[NEWLINE]agent: See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.[NEWLINE][BOUNDARY][NEWLINE]user: I recently ordered mine and haven't received it in the mail yet, what should I do?[NEWLINE]agent: If you haven't received it in the mail yet, you will need to wait for it to arrive before you can create a MyDMV account.[NEWLINE][BOUNDARY][NEWLINE]user: What should I send to request the standard driving record by mail?[NEWLINE]agent: Please send  a complete request for DMV records in PDF MV-15   a photocopy of your proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: and a question can I hide my photo in the license?"}
{"id": "superseg_train_2356", "dialogue": "user: I need help with getting my driving record abstract.[NEWLINE]agent: I can help you with that. Would you like more information about what your standard driving record abstract entails?[NEWLINE]user: Yes, this would be very helpful.[NEWLINE]agent: You can see a sample of a driving record abstract under Description of Abstract of Driving Record PDF [ 3 ] DS-242.1 on our website.[NEWLINE]agent: Do you happen to need all information that DMV has on file for you?[NEWLINE]user: No, I just need to see the last few years.[NEWLINE]user: For future reference, how would I obtain this information?[NEWLINE]agent: To get a record of all your information, you'll need a lifetime driving record.[NEWLINE]user: Can I get my abstract online?[NEWLINE]agent: Absolutely, and rest assured that no matter whether you order online, at an office, or by mail, there will be no difference in your abstract. They are all certified DMV records that come with a certification statement and the signature of the Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need if I decide to obtain one by mail?[NEWLINE]agent: If you wish to obtain your abstract by mail, you'll need a completed Request for DMV Records PDF [ 11 ] MV-15 and a photocopy of your proof of identity.[NEWLINE]user: What if I just wait and get it at the DMV, when I renew my license?"}
{"id": "superseg_train_2357", "dialogue": "user: How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: yes[NEWLINE]agent:  See an explanation of ' Standard ' driving record abstracts [ 2 ] issued by the New York DMV, and a Description of Abstract of Driving Record PDF [ 3 ] DS-242.1, which also shows a sample abstract[NEWLINE]agent:  If i need a record of all information DMV has[NEWLINE]user: it's not my case[NEWLINE]user: What do the standard driver registers have?[NEWLINE]agent: Standard driver records contain information related to your record for the past few years[NEWLINE][BOUNDARY][NEWLINE]user: how to request my standard driving record at a DMV office,[NEWLINE]agent:  a completed Request for Driving Record Information PDF MV-15C proof of identity 3[NEWLINE][BOUNDARY][NEWLINE]user: How to Get Standard, Lifetime Summaries, and CDLs Online Through MyDMV"}
{"id": "superseg_train_2358", "dialogue": "user: I need to get a hold of my driving record for a job[NEWLINE]agent: Would you like to know more about a standard driving record?[NEWLINE]user: no, I want my driving record..[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a Lifetime driving record and do you need more information about it?[NEWLINE]user: no, just need the standard record for a new job[NEWLINE][BOUNDARY][NEWLINE]agent: Will you need to know more about a CDL driving record?[NEWLINE]user: no, you're a chat bot right....I need my driving record for a job!!![NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about getting your standard driving record online?[NEWLINE]user: yes[NEWLINE]agent: You can safe and print a PDF version of your Standard driving record through MyDMV. You will have 5 days after your order to download it and the fee is $7.[NEWLINE]agent: Would you like to create a MyDMV account?[NEWLINE]user: yes, if I will need it"}
{"id": "superseg_train_2359", "dialogue": "user: I need information on how to get my driving record abstract.[NEWLINE]agent: I can help you with that. Are you aware of what your driving record abstract entails?[NEWLINE]user: I know a little about it, but I could definitely use more information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how the abstract differs from your lifetime driving record?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you inquiring about a CDL driving record abstract?[NEWLINE]user: Yes, that's what I need.[NEWLINE]agent: You can order your CDL driving record abstract online. You can also ask your employer to order them through the License Event Notification Service.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order by phone instead?[NEWLINE]agent: Sorry, but no. These cannot be ordered by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get my CDL abstract at a DMV office?"}
{"id": "superseg_train_2360", "dialogue": "user: I have questions about getting my driver record abstract.[NEWLINE]agent: I can help you with that. Do you need help with understanding what a driver record abstract is?[NEWLINE]user: Yes.[NEWLINE]agent: You can find an explanation of Standard driving record abstracts issued by NY DMV on our website. Here you will also find a sample abstract.[NEWLINE]user: What if I need a record of all information that DMV has?[NEWLINE]agent: To obtain a full record, you will need your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about this topic?[NEWLINE]agent: You can go to our website and search under DMV Records for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Will an abstract that I order online be the same as one that I obtain at a DMV office?[NEWLINE]agent: Yes. Your abstract will be the same whether you order it online, by mail, or at an office.[NEWLINE][BOUNDARY][NEWLINE]user: How much does it cost to get a driving record abstract at the Albany DMV office?"}
{"id": "superseg_train_2361", "dialogue": "user: How could I go about opening a public emissions station?[NEWLINE]agent: Do you know what is important when you want to open an inspection station?[NEWLINE]user: Yes, I have been reading up on opening public emissions station.[NEWLINE]agent: Do you actually want to apply to have an official public emissions inspection station?[NEWLINE]user: Yes, I really would like to open an inspection station.[NEWLINE]agent: Then you may be subject to Public Emissions Inspection State Cap and you should read the information about it before you apply.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen during an on-site investigation when the automotive facilities inspector arrives?[NEWLINE]agent: The AFI will be checking that you have permanently mounted signs visible from the street and if not visible they will deny your application; and you will need proof of identification for everyone named on the application with a driver license or government issued photo ID.[NEWLINE][BOUNDARY][NEWLINE]user: What is required to become a licensed Inspection Station in the state of New York?[NEWLINE]agent: If you want to become a licensed Inspection Station by the DMV in New York state then you should consult the DMV Commissioner's Motor Vehicle Inspection Regulations.[NEWLINE][BOUNDARY][NEWLINE]user: What topic should I look for?[NEWLINE]agent: You should look for the topic under Inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Is the DMV Commissioner's Motor Vehicle Inspection Regulations able to be downloaded?[NEWLINE]agent: Yes, you can download them and read Facility Requirements Inspection Stations.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not have proof of Workers Compensation Insurance at this time?"}
{"id": "superseg_train_2362", "dialogue": "user: can you give me details of Computerized Vehicle Inspection System[NEWLINE]agent: Only stations that inspect group 1a vehicles are required to have a CVIS.[NEWLINE]agent: Do you want to sign the station agreement and request equipment?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Official inspection station sign[NEWLINE]agent:  DMV does not provide official inspection station signs. You may purchase these signs from various sign shops and automotive supply stores. Your sign requirements will differ based on the types of vehicles you will be inspecting[NEWLINE][BOUNDARY][NEWLINE]user: How do you become an authorized inspection station?[NEWLINE]agent: o become a licensed Inspection Station by the Department of Motor Vehicles DMV in New York Statesconsult the DMV Commissioner s Motor Vehicle Inspection Regulations pdf CR-79download and read Facility Requirements Inspection Stations pdf  VS-143[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to know?[NEWLINE]agent:  In addition to the items listed above, the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable[NEWLINE][BOUNDARY][NEWLINE]user: and how is the process by mail[NEWLINE]agent: Send your completed application, a copy of your Sales Tax Certificate of Authority and all fees to[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Inspection[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Computerized Vehicle Inspection System"}
{"id": "superseg_train_2363", "dialogue": "user: hello I need information about on-site research[NEWLINE]agent: good to know When the AFI Automotive Facility Inspector arrives to inspect your facility[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my business name proof?[NEWLINE]agent: If you don't have your business name proof yet, don't submit an application with the DMV yet! s     Corporations and LLC: You must send a copy of your State Department filing receipt.[NEWLINE]user: and what should i bring?[NEWLINE]agent: You must send a copy of your State Department filing receipt.[NEWLINE][BOUNDARY][NEWLINE]user: And those who inspect the vehicles they must have?[NEWLINE]agent: Only stations that inspect Group 1a vehicles must have a CVIS. Opus Inspection is the current vendor supplying the equipment to New York State inspection stations.[NEWLINE]agent: Where can i get more information?"}
{"id": "superseg_train_2364", "dialogue": "user: can you give me details of Computerized Vehicle Inspection System[NEWLINE]agent: Only stations that inspect group 1a vehicles are required to have a CVIS. Opus Inspection is the current vendor providing the equipment to New York State inspection stations.[NEWLINE]agent: Do you want to sign the station agreement and request equipment?[NEWLINE]user: To sign the station agreement and order equipment visit www.nyvip.org  For additional information Opus Inspection can be reached at 866 623 - 8378.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Inspection[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Official inspection station sign[NEWLINE]agent: DMV does not provide official inspection station signs. You may purchase these signs from various sign shops and automotive supply stores. Your sign requirements will differ based on the types of vehicles you will be inspecting.[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?[NEWLINE]agent: Send your completed application, a copy of your Sales Tax Certificate of Authority and all fees to[NEWLINE][BOUNDARY][NEWLINE]user: AFI who will examine?"}
{"id": "superseg_train_2365", "dialogue": "user: I'm thinking into opening a emissions station and like to get some guidance?[NEWLINE]agent: Very good. But before proceeding, you must know that you may be subject to the Public Emissions Inspection State Cap. Did you were aware of that?[NEWLINE]user: No, i didn't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how to apply then?[NEWLINE]user: Yes, i would like to know that.[NEWLINE]agent: Excellent. To apply, you must submit an Original Facility Application, so you can proof that you have permission to use the property at the business location. Second, a notarized statement from property owner.[NEWLINE][BOUNDARY][NEWLINE]user: um, i have those already, Think i can submit my application then. It doesn't matter if i don't have a Certificate of Authority, isn't?[NEWLINE]agent: Wait. I understand that you don't have a Certificate of Authority?[NEWLINE]user: Yes, i do not have that yet. Is there a problem?[NEWLINE]agent: In fact, there is. If you are lacking that document, then please do not submit your application to us yet.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?"}
{"id": "superseg_train_2366", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: No, i'm not scheduled for that, but wanted to know in any case.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Another question, DMV doesn't provides any station signs, right?[NEWLINE]agent: That's right. You can use sign shops and automotive supply stores to purchase those signs required for your station. Be aware that your signs requirements may vary depending on waht types of vehicles you will be inspecting.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I heard that you don't do that, but i wanted to know it for sure. Now another topic. Does my station needs to be equipped with a computerized inspection system?[NEWLINE]agent: Not necessarily. The Computerized Vehicle Inspection System is just required in case you are going to inspect vehicles from the group 1a.[NEWLINE][BOUNDARY][NEWLINE]user: If anyone wants to search this on your online platform, How they should look for it?[NEWLINE]agent: The search should be under the \"Inspection\" topic.[NEWLINE][BOUNDARY][NEWLINE]user: If i get approval after the inspector visit, What will happens next?"}
{"id": "superseg_train_2367", "dialogue": "user: Hello, i want to open an inspection station.[NEWLINE]agent: Sure, but first you must know that Opus is the current vendor providing the equipemnt to New York inspection stations.[NEWLINE]agent: Do you know how to sign the station agreement? That is necessary to open an inspection station[NEWLINE]user: Yes, visiting the nyvip website[NEWLINE][BOUNDARY][NEWLINE]user: But i actually don't know how to sign it, only that it is on the website, could you help me please?[NEWLINE]agent: Oh, sure, you can find these signs in various sign shops and automotive supply stores.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have my proof of workers compensation insurance yet, should i submit an application with DMV? I heard that it wasn't that important.[NEWLINE]agent: Don't do it! it is a required document for registration so i suggest you to get it first before applying.[NEWLINE][BOUNDARY][NEWLINE]user: In addition to the listed items on the website, what will the AFI do? I'm kind of lost in that section.[NEWLINE]agent: the AFI will be examine your location for these characteristics:A mailbox at the business address dedicated to your business only.[NEWLINE][BOUNDARY][NEWLINE]user: What is necessary to become a licensed inspection station? Where can i find information regarding this"}
{"id": "superseg_train_2368", "dialogue": "user: How would I update my vehicle registration and title?[NEWLINE]agent: Do you need to update your name on your vehicle registration and title?[NEWLINE]user: Yes, I have to change my name.[NEWLINE]agent: Would this be to update your legal name?[NEWLINE]user: Not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when I get my new registration and title how much it will be?[NEWLINE]agent: If you have a 10 year non driver ID and are 62 age or older and a recipient of SSI there is no fee.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my address?[NEWLINE]agent: Do you need information about changing your mailing or residence addresses on DMV records or documents?"}
{"id": "superseg_train_2369", "dialogue": "user: I want to change my ID so it shows my new married name[NEWLINE]agent: Okay, you must visit your local DMV office and bring proof of the change[NEWLINE][BOUNDARY][NEWLINE]user: I also have an ID that might not be real or whatever you call it even though you issued it to me, so what should I do so I'm ready when I want to travel?[NEWLINE]agent: You should come to the DMV and get an Enhanced or REAL ID[NEWLINE]user: what do I need to bring with me to get the new ID?[NEWLINE]agent: We have a guide you can use to make sure you have to correct proofs of identification you need.[NEWLINE]user: do you have more info I can look at about the new real ID?[NEWLINE]agent: Yes, we have more information for you so you can learn about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: can I also change my address if I need to?[NEWLINE]agent: yes, you can see our change of address section for more information[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to change the name on my vehicle registration too?[NEWLINE]agent: If you are going to update your legal name we can help you with what items you need to bring to your local DMV to make the change[NEWLINE]user: what forms do I need to change the name on my ID?[NEWLINE]agent: Do you want to update a legal change of name on the DMV records?[NEWLINE]user: yes, I'm married now and want my ID and records to show my new name"}
{"id": "superseg_train_2370", "dialogue": "user: hello I need information about Driver's License, Permit or Non-Driver Identification[NEWLINE]agent: You must visit your local DMV office and bring proof of the change.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change gender?[NEWLINE]agent: Did you have a gender change or are you transgender?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: what if it's not time to renew?[NEWLINE]agent: Take to a DMV office     a completed Permit Application, Driver's License or Driverless Identification Card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: and to change name?[NEWLINE]agent: do you want to update your legal name?[NEWLINE]user: Yes"}
{"id": "superseg_train_2371", "dialogue": "user: can you give me details of Vehicle registration and title[NEWLINE]agent: do you want to change your name?[NEWLINE]user: yes[NEWLINE]agent: do you want to update your legal name?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: how are the fees?[NEWLINE]agent: There is no fee to change your name on your registration documents and title certificate[NEWLINE][BOUNDARY][NEWLINE]user:  If we made an error on your document[NEWLINE]agent: use the Ask DMV a Question service to request a correction.s   [99] We may be able to correct it without you coming a DMV office. There is no fee for a correction[NEWLINE][BOUNDARY][NEWLINE]user: If you have a 10-year non - driver ID"}
{"id": "superseg_train_2372", "dialogue": "user: how is the Vehicle registration and title[NEWLINE]agent: you want to change the name[NEWLINE]user: yes[NEWLINE]agent: you want To update your legal name[NEWLINE]user: yes[NEWLINE]agent: bring these items to your local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: how to correct a mistake in the record or title[NEWLINE]agent: did they make a mistake in your document?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a reservation?[NEWLINE]agent: Have the proof you need first before you go to the office.[NEWLINE]agent: want a faster service?[NEWLINE]user: Yes"}
{"id": "superseg_train_2373", "dialogue": "user: Hi! I'm in a commercial process with a vehicle, I have some doubts about the registration process.[NEWLINE]agent: O.k., no problem. Are you looking information about how to change the legal name of the owner of the vehicle?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: In this case you wish to update the name your legal name?[NEWLINE]user: Yes, related to the status of the vehicle.[NEWLINE]agent: O.k., great. You'll just need to bring some documents to your local dmv office.[NEWLINE][BOUNDARY][NEWLINE]user: There is a specific hour to go to for kind of things?[NEWLINE]agent: Yes, you'll need to check the local office hours, to make a reservation.[NEWLINE][BOUNDARY][NEWLINE]user: Once I do this process I'll have to go to the dmv office?[NEWLINE]agent: We recommend you come to the dmv now to get an enhanced or real id, so you can avoid a second office visit later.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I get it. But I'm planning to travel soon, probably I'll change my residence, do I have to go to the dmv to change anything?[NEWLINE]agent: Just if you want to change your driver license, permit or non-driver id. Then You must visit your local dmv office to bring proof your change.[NEWLINE][BOUNDARY][NEWLINE]user: When I registered myself the first time at the dmv, I was single, but now I'm married, do I have to do any change on my name ID?"}
{"id": "superseg_train_2374", "dialogue": "user: Hello, I would like to learn more about vehicle registration. Can you answer a few questions for me, please?[NEWLINE]agent: Of course. Do you want to change your legal name?[NEWLINE]user: Yes, I plan to.[NEWLINE]agent: Would you like to know what you need to do to update your legal name then?[NEWLINE]user: No, I'm familiar with that procedure.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fee for a non-driver ID card?[NEWLINE]agent: Such a card would cost $ 5.00.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on how to change my address?[NEWLINE]agent: Yes, simply read the \"change address\" section on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake on my document?[NEWLINE]agent: Then you should use the Ask DMV a Question service to request a correction. We may be able to correct it without you coming a DMV office. There is no fee for a correction.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring for a change of a name?"}
{"id": "superseg_train_2375", "dialogue": "user: I need to update some info on my ID[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change[NEWLINE][BOUNDARY][NEWLINE]user: what is the new ID that I heard about? they said you needed the new ID to travel[NEWLINE]agent: If you plan on traveling we recommend you come to the DMV now to get an Enhanced or REAL ID.  We also have more information if you want to learn more about Enhanced or REAL ID[NEWLINE][BOUNDARY][NEWLINE]user: can I change my last name to my husband's last name? we are gay partners[NEWLINE]agent: Regardless of the genders of you and your spouse, if your marriage certificate shows both your spouse's surname and your former surname you may change your surname to your spouse 's surname.[NEWLINE][BOUNDARY][NEWLINE]user: how long will it take to get my new ID?[NEWLINE]agent: You will receive your new ID in the mail in about 2 weeks. You will also be given a temporary non-driver ID at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: is it possible to change the gender on my ID later on?[NEWLINE]agent: Yes, just visit your local DMV office and bring proof of the change.[NEWLINE]agent: Have you had a gender change?"}
{"id": "superseg_train_2376", "dialogue": "user: want to change the info on a title[NEWLINE]agent: Do you want to change the name on a title?[NEWLINE]user: yes[NEWLINE]agent: Do you want to update your legal name?[NEWLINE]user: no, I'll update later[NEWLINE][BOUNDARY][NEWLINE]user: how do I change my gender?[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change.[NEWLINE]agent: Have you had a gender change?[NEWLINE]user: yes[NEWLINE]agent: You will need a completed Vehicle Registration/Title Application, your registration and title, and proof of a gender change to make changes to your DMV information.[NEWLINE][BOUNDARY][NEWLINE]user: will this take long like all DMV visits or can I do something to make it a fast visit?"}
{"id": "superseg_train_2377", "dialogue": "user: What are the requirements to become a driving school instructor?[NEWLINE]agent:  First, you must be employed by a driving school licensed by DMV. You must also meet several requirements identified in Commissioner s Regulations, including[NEWLINE]agent: you want to teach the Pre - licensing Course[NEWLINE]user: yes[NEWLINE]agent: you successfully complete a 30-hour Teaching Techniques and Methodology course a college - level course and have at least one year experience as a behind - the - wheel certified driving school instructor[NEWLINE]user: ok I want to present that proof[NEWLINE]agent: you must first know all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the other requirements[NEWLINE]agent: you must first be employed by a licensed driving school.[NEWLINE][BOUNDARY][NEWLINE]user:  If a customer or DMV employee asks to see the certificate?[NEWLINE]agent: you must be able to present it.[NEWLINE]user: what should i include in the application[NEWLINE]agent:  you must include a certified copy of your driving record from the state agency that issued your license[NEWLINE][BOUNDARY][NEWLINE]user: you can from a state other than New York"}
{"id": "superseg_train_2378", "dialogue": "user: How to Become a Driving Instructor What tests do I have to pass?[NEWLINE]agent:  The is similar to the vision test you must pass to qualify for, or renew, your driver s license. You can take the vision test at DMV, or you can have your eye doctor or physician conduct this test and complete the Vision Test Report form MV-619[NEWLINE]agent: did you not pass this test?[NEWLINE]user: yes[NEWLINE]agent: you will have to submit a new application including photos and $ 10 fee[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of About Your Driving School Instructor Certificate[NEWLINE]agent: you pass all tests?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have a valid driver's license to operate in New York State?[NEWLINE]agent: yes, that has been valid for at least 2 years preceding application in the class of vehicle that the instructor intends to teach in[NEWLINE][BOUNDARY][NEWLINE]user: If a customer or DMV employee asks to see the certificate[NEWLINE]agent:  you must be able to present it[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to complete for the instructor certificate?"}
{"id": "superseg_train_2379", "dialogue": "user: How do I become certified as a driving school instructor?[NEWLINE]agent: Do you want to become an instructor at a driving school?[NEWLINE]user: yes[NEWLINE]agent: you must first be employed by a licensed driving school[NEWLINE]user: If my driver's license is issued from a state other than New York?[NEWLINE]agent:  you must include with your application a certified copy of your driving record from the state agency that issued your license.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to teach the Pre-license Course?[NEWLINE]agent: you must also successfully complete a 30-hour Teaching Techniques and Methodology course a college - level course and have at least one year experience as a behind - the - wheel certified driving school instructor[NEWLINE][BOUNDARY][NEWLINE]user: What are the tests that I have to pass?[NEWLINE]agent: The is similar to the vision test you must pass to qualify for, or renew, your driver s license. You can take the vision test at DMV, or you can have your eye doctor or physician conduct this test and complete the Vision Test Report  form MV-619[NEWLINE]user: if I don't pass the test"}
{"id": "superseg_train_2380", "dialogue": "user: I would like more information about the Driving School Instructor Certificate, can you tell me more about it please?[NEWLINE]agent: I can tell you more about it. Could you tell me if you have passed all the tests required for this certificate?[NEWLINE]user: Yes I have.[NEWLINE]agent: As you have passed all the tests the Bureau of Driver Training Programs will issue you with a Driving School Instructor Certificate (MV-524). The certificate will be mailed to the driving school where you are employed.[NEWLINE][BOUNDARY][NEWLINE]user: I am looking to change my career and would like to qualify to become a certified driving school instructor, how do I go about becoming an instructor?[NEWLINE]agent: To become a driving school instructor you will first have to find employment at a licensed driving school. Once you are employed by a driving school you will have to complete an Application for Driving School Instructor Certificate (4). When completing the application be sure to answer all questions and provide any explanations/information needed.[NEWLINE][BOUNDARY][NEWLINE]user: I am thinking of becoming a driving school instructor what are the requirements for this career?[NEWLINE]agent: Firstly, you will have to be employed by a driving school licensed by DMV. You must also meet several requirements identified in Commissioner's Regulations Part 76.16 (2).[NEWLINE]user: I am employed by a driving school licensed by DMV, are there any other requirements?[NEWLINE]agent: Other requirements can be found in Commissioner's Regulations Part 76.16(2),[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to present my certificate to customers or DMV employees?"}
{"id": "superseg_train_2381", "dialogue": "user: I need information from my driving school instructor certificate[NEWLINE]agent: passed all tests?[NEWLINE]user: not[NEWLINE]user:  If a customer or DMV employee asks to see the certificate?[NEWLINE]agent: you must be able to present it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Instruction behind the wheel in vehicles[NEWLINE]agent: carsstruckssbuses[NEWLINE][BOUNDARY][NEWLINE]user: if i driver license was issued from a state other than New York[NEWLINE]agent: you must include a certified copy of your driving record from the state agency that issued your license[NEWLINE]user: what is the fee for an additional certificate?"}
{"id": "superseg_train_2382", "dialogue": "user: I want to become a driving school instructor and I have questions about the Driving School Instructor Certificate.[NEWLINE]agent: Have you passed all the required tests?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Great. You will be issued a Driving School Instructor Certificate MV-524 by the Bureau of Driver Training Programs. Your certificate will be mailed to the driving school where you work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need to be hired at a driving school, before you can complete the Application for Driving School Instructor Certificate?[NEWLINE]agent: Yes. You will need to be employed at a licensed driving school.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to tell them that my driver license was issued in a different state in the application?[NEWLINE]agent: Yes. You will need to include a certified copy of your driving record from the state who issued your license.[NEWLINE]user: Do I need to show a customer or DMV employee my certificate, if they ask to see it?[NEWLINE]agent: Yes. Your certificate needs to be with you and you must be able to present it when asked.[NEWLINE][BOUNDARY][NEWLINE]user: What is the name of the application?[NEWLINE]agent: Application for Driving School Instructor Certificate.[NEWLINE]user: Okay. Where does the application need to be mailed?[NEWLINE]agent: The application needs to be mailed to the New York State Department of Motor Vehicles Bureau of Driver Training Programs, 6 Empire State Plaza, Room 327, Albany, NY 12228 473-7174.[NEWLINE][BOUNDARY][NEWLINE]user: Can you qualify for the certificate, if you have been convicted of a felony?"}
{"id": "superseg_train_2383", "dialogue": "user: I need help with driving school instructor certificate matters[NEWLINE]agent: Have you passed all tests?[NEWLINE]user: yes, so what happens next[NEWLINE]agent: The Bureau of Driver Training Programs will issue a Driving School Instructor Certificate and mail it to the driving school where you are employed.[NEWLINE][BOUNDARY][NEWLINE]user: does everyone have to pass those same tests?[NEWLINE]agent: Yes, you must pass the vision test, road sign test, written test, and the driving school instructor driving test[NEWLINE][BOUNDARY][NEWLINE]user: if I want to get permission to work at another school do I still need my driving record for my New Jersey license?[NEWLINE]agent: Yes, if your driver license was issued from a state other than New York, you must include a certified copy of your driving record from the state agency that issued your license.[NEWLINE]user: do I need to have my certificate with me when I work?[NEWLINE]agent: It should be shown if a customer or DMV employee wants to see the certificate.[NEWLINE][BOUNDARY][NEWLINE]user: would I have needed to pay again if I had failed a test?"}
{"id": "superseg_train_2384", "dialogue": "user: Can you tell me about my driving school instructor certificate?[NEWLINE]agent: Did you pass all tests?[NEWLINE]user: Yes, I passed all my tests.[NEWLINE]agent: Then the Bureau of Driver Training Programs will issue a Driving School Instructor Certificate MV-524 and mail it to the driving school where you are employed.[NEWLINE]user: Do I need to show a customer or DMV employee my certificate if they ask for it?[NEWLINE]agent: Yes, you must have your certificate on hand to show them.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when my Driving School Certificate needs to be renewed?[NEWLINE]agent: Before it can be renewed you must complete a course in driver training and traffic safety which is approved by the Commissioner of at 30 hours.[NEWLINE][BOUNDARY][NEWLINE]user: What if my driver license is from another state besides NY?[NEWLINE]agent: A certified copy of your driving record from the state agency that issued your license must be included.[NEWLINE][BOUNDARY][NEWLINE]user: What should the owner do with the application?"}
{"id": "superseg_train_2385", "dialogue": "user: Hi, can you tell me what is a coupon ID number for the Snowmobile Club of the New York State Snowmobile Association (NYSSA)?[NEWLINE]agent: Are you a member of a NYSSA snowmobile club?[NEWLINE]user: do not[NEWLINE]agent: Do you have current proof from NYSSA?[NEWLINE]user: Yes[NEWLINE]agent: If you have current proof from NYSSA, enter the proof ID number in the box provided.[NEWLINE][BOUNDARY][NEWLINE]user: the name of my street is too long and I cannot put it in the field, what guideline should I take in that case?[NEWLINE]agent: if the street name is a word that has an accepted abbreviation, use that abbreviation[NEWLINE]user: And what do I do if I don't know any abbreviation for that street?[NEWLINE]agent: in that case omit the street type[NEWLINE][BOUNDARY][NEWLINE]user: What if someone doesn't have current proof?[NEWLINE]agent: in that case omit the voucher identification number section.[NEWLINE][BOUNDARY][NEWLINE]user: What is the topic about?"}
{"id": "superseg_train_2386", "dialogue": "user: Hi! I am not a New York State resident. How can I get a temporary snowmobile record right away?[NEWLINE]agent: Is your snowmobile registered in its home state?[NEWLINE]user: Yes[NEWLINE]agent: If your snowmobile is registered in your home state, you can use NY State's online registration for out-of-state snowmobiles to get a 15-day temporary registration to NY State and operate your snowmobile here immediately. If you have previously registered your snowmobile in New York, you can renew your registration. We will mail your regular registration to you.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for the snowmobile registration application?[NEWLINE]agent: proof of ownership and deed of sale - non-residents can use proof of ownership photocopies and aren't required to pay NY state sales tax if the snowmobile is registered in another state[NEWLINE][BOUNDARY][NEWLINE]user: What if I am not a New York resident?[NEWLINE]agent: If you are not a New York resident, you can get a temporary snowmobile registration right away.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have one of these documents?[NEWLINE]agent: If you do not have one of these documents, you must provide other types of proof[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have proof from NYSSA?[NEWLINE]agent: If you don't have proof from NYSSA, the fee is $ 100.[NEWLINE]user: where should i mainly use the snowmobile?"}
{"id": "superseg_train_2387", "dialogue": "user: Winter's coming around and I'd like to register my new snowmobile. Why can't I enter my address on the web form?[NEWLINE]agent: There is a limit of 20 characters for the street address and 14 characters for the city in our snowmobile registration system.[NEWLINE]agent: Is your your street address or city name is too long?[NEWLINE]user: Yes.[NEWLINE]agent: You can shorten it by using numbers digits instead of words for the house number.[NEWLINE][BOUNDARY][NEWLINE]user: That might work. Also why is my name shortened on my registration?[NEWLINE]agent: Due to the limited space in the DMV registration system, your name may be shortened to fit on the document but it remains valid with the shorter name.[NEWLINE][BOUNDARY][NEWLINE]user: Besides the usual documentation, what information do I need to provide about my snowmobile?[NEWLINE]agent: Basic information includes model year, make or brand and color.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have a current driver's license can I use another document as proof of who I am?[NEWLINE]agent: Yes you must provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information about this topic?"}
{"id": "superseg_train_2388", "dialogue": "user: Hello there, I came here looking for information on how to register a snowmobile. Can you answer a few questions about that?[NEWLINE]agent: Of course. Be advised that the snowmobile registration system only allows for 20 characters for the street address and 14 characters for the city.[NEWLINE]agent: Is your street address or city name too long to fit in the field?[NEWLINE]user: Yes, I had some issues with that.[NEWLINE]agent: In that case please follow our guidelines until the information fits within the field. First, use numbers (digits) instead of words for the house number.[NEWLINE]user: What about abbreviations? If I can abbreviate my street name, should I do that?[NEWLINE]agent: Yes, use an accepted abbreviation. You can abbreviate or omit the street type.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic to me?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: Do spaces count as a character?[NEWLINE]agent: Yes, spaces count as a character.[NEWLINE][BOUNDARY][NEWLINE]user: I thought so. And what if I don't have any of the required documents to register a vehicle?"}
{"id": "superseg_train_2389", "dialogue": "user: how Register a snowmobile?[NEWLINE]agent: wants Register a snowmobile?[NEWLINE]user: yes[NEWLINE]agent: If i are a member of a NYSSA snowmobile club?[NEWLINE]user: If i have a current NYSSA voucher[NEWLINE]agent:  enter the voucher ID number in the box provided[NEWLINE][BOUNDARY][NEWLINE]user: I am not a New York State resident. How can I get a temporary snowmobile registration immediately?[NEWLINE]agent: You must havesyour out - of - state driver license / ID numbersyour Social Security Number[NEWLINE][BOUNDARY][NEWLINE]user:  If my street address or city name is too long to fit in the field[NEWLINE]agent: please follow these guidelines in the order presented until the information fits within the fieldsuse numbers digits instead of words, for the house number[NEWLINE][BOUNDARY][NEWLINE]user: If i don t have one of these documents?[NEWLINE]agent: you must provide other kinds of proof[NEWLINE][BOUNDARY][NEWLINE]user:  If i do not have a current voucher?"}
{"id": "superseg_train_2390", "dialogue": "user: I'm looking to register my snowmobile and need some help with understand what a NYSSA Snowmobile Club voucher ID number is.[NEWLINE]agent: Are you a current member of the NYSSA snowmobile club?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Do you have a current NYSSA voucher?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can enter the voucher ID number in the box provided on your registration form.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find more information on this topic?[NEWLINE]agent: You can get more information on our website under Registration.[NEWLINE][BOUNDARY][NEWLINE]user: I don't think I have the required identification documents that I need. What do I do?[NEWLINE]agent: You will have to provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find the operating hours at my local DMV office?"}
{"id": "superseg_train_2391", "dialogue": "user: my address doesn't fit on the registration page for out of state snowmobiles so I can't continue[NEWLINE]agent: The system only allows for 20 characters for the street address[NEWLINE]agent: Is the street address or city name is too long to fit in the field?[NEWLINE]user: yes the address is[NEWLINE]agent: You can follow our guidelines in the order I give to you until the information fits. Start by using numbers instead of words for the house number.[NEWLINE]user: can I abbreviate?[NEWLINE]agent: If the street name is a word which has an accepted abbreviation use that abbreviation.  You can also abbreviate the street type or just leave it out.[NEWLINE]user: like what is an accepted abbreviation?[NEWLINE]agent: The name of a state for example[NEWLINE][BOUNDARY][NEWLINE]user: will do that, also why is my name shortened on my registration?[NEWLINE]agent: Due to limited space in the DMV registration system, your name may be shortened to fit on the document. The document is valid with the shorter name.[NEWLINE][BOUNDARY][NEWLINE]user: is there a list of what I will need to register my snowmobile?"}
{"id": "superseg_train_2392", "dialogue": "user: I'm not from New York and I need help getting a temporary snowmobile registration.[NEWLINE]agent: Has your snowmobile been registered in your home state?[NEWLINE]user: Yes, it is.[NEWLINE]agent: Great. You can get a temporary 15 day New York State registration to operate your snowmobile here immediately, by using the New York State Registration Out of State Snowmobiles online service.[NEWLINE]user: What are the requirements to use this service?[NEWLINE]agent: You need to be a resident of a U.S. state except for New York Canadians.[NEWLINE][BOUNDARY][NEWLINE]user: How much would it cost to register my snowmobile in New York?[NEWLINE]agent: To register your snowmobile in New York, there will be a $100 registration fee and sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: It's asking for a NYSSA Snowmobile Club voucher ID number, but I don't know what that is. What do I do?[NEWLINE]agent: No worries. If you don't have a voucher ID number, you can just skip that section.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pay the NY State sales tax since my snowmobile is registered in another state?"}
{"id": "superseg_train_2393", "dialogue": "user: What happens if I don t pay a toll?[NEWLINE]agent:  If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations, all committed within 5 years, or fail to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or fail to have them dismissed or transferred[NEWLINE]user: ok it is my case[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension.[NEWLINE]user: If you request a DMV hearing?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?"}
{"id": "superseg_train_2394", "dialogue": "user: Hello, I have a hearing tomorrow. Should I appear for the hearing?[NEWLINE]agent: Do you know what the Notice of Suspension of Registration indicates?[NEWLINE]user: I would like to know[NEWLINE]agent: As indicated in the Notice of Suspension of Registration, you can request an in-person hearing with the DMV or you can request a hearing by affidavit, this is a paper hearing. The Notice of Suspension of Registration provides instructions on how to file the affidavit with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: another question, and that contains the Notice of Suspension of Registration?[NEWLINE]agent: The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect.[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a toll authority for non-payment of tolls?[NEWLINE]agent: it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.[NEWLINE]agent: want to dispute an allegation?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?"}
{"id": "superseg_train_2395", "dialogue": "user: Hello there. I have several questions for you, all related to toll payment.[NEWLINE]agent: Have you failed to pay a toll?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: In that case the NYS Department of Motor Vehicles, \"DMV\" may send you a Notice of Registration Suspension. The notice will advise you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred, the suspension will not take effect.[NEWLINE]user: What about a hearing? Can I at least ask for a hearing before the DMV?[NEWLINE]agent: Yes, you also have the right to a hearing before the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: And what effect can the hearing have?[NEWLINE]agent: The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?[NEWLINE]agent: To do this, please contact the tolling authority listed on the Notice of Registration Suspension.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the topic: do I have to appear at the hearing in person?"}
{"id": "superseg_train_2396", "dialogue": "user: Hello, I have a question, I have a hearing at the DMV. Should I appear there?[NEWLINE]agent: I request a hearing as indicated in the Notice of Suspension of Registration?[NEWLINE]user: I think I did not request it[NEWLINE]agent: do you have an affidavit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: How do I dispute a claim that a toll regulation was violated?[NEWLINE]agent: contact the toll authority listed in the Notice of Suspension of Registration.[NEWLINE]user: Where can i get more information?[NEWLINE]agent: Visit the EZPass website for information on how to pay a toll online. Online, you can also check the status of a violation or try to resolve a violation.[NEWLINE]user: and where can i go?"}
{"id": "superseg_train_2397", "dialogue": "user: What happens if I don t pay a toll?[NEWLINE]agent: If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations, all committed within 5 years, or fail to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or fail to have them dismissed or transferred[NEWLINE]user: if the violations occurred in a commercial vehicle, or not have them removed or transferred?[NEWLINE]agent: the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension. The notice will advise you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred, the suspension will not take effect[NEWLINE][BOUNDARY][NEWLINE]user: Who issues toll violations?[NEWLINE]agent: A tolling authority, which includes the New York State Thruway Authority, the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey[NEWLINE]user: What happens if I don t pay a toll?[NEWLINE]agent: If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations[NEWLINE][BOUNDARY][NEWLINE]user:  you request a DMV hearing[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: Must I appear for the hearing?[NEWLINE]agent:  As the Notice of Registration Suspension indicates[NEWLINE]user: Can I request an in-person hearing with the DMV?"}
{"id": "superseg_train_2398", "dialogue": "user: Hello, I would like to know how should I appear for the hearing?[NEWLINE]agent: Do you want to know what the Notice of Suspension of Registration indicates?[NEWLINE]user: do not[NEWLINE]agent: What if I file an affidavit?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: If you file the affidavit, you will not have to appear at a DMV hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I dispute an allegation that you violated a toll regulation?[NEWLINE]agent: To dispute an allegation that you violated a toll regulation or did not pay the toll, fees, or other charges, contact the toll authority listed in the Notice of Suspension of Registration.[NEWLINE]user: How can I respond to a toll authority for non-payment of tolls?[NEWLINE]agent: You can contact the Customer Service Center and speak to a customer service specialist. Each toll authority has a Customer Service Center and can provide you with information about your pending violation.[NEWLINE][BOUNDARY][NEWLINE]user: What happens If you request a hearing with the DMV and your affidavit does not appear or file?[NEWLINE]agent: In that case your registration will be suspended immediately.[NEWLINE]user: Should I appear for the hearing?"}
{"id": "superseg_train_2399", "dialogue": "user: Hi there. I'm looking information, about tolls and tolling.[NEWLINE]agent: Sure. But, please: Do not contact the new york state dmv to dispute whether you violated a toll regulation or failed to pay the toll, fees or other charges.[NEWLINE]agent: Do you want to dispute an allegation against you regarding toll regulations, payment or fees?[NEWLINE]user: Not as far as I know. But I would like to have more information on that.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to this my license get suspended or something?[NEWLINE]agent: Yes. If you made any violation to the toll regulations and you failed to assist to a DMV hearing for this, your registration will be suspended immediately.[NEWLINE][BOUNDARY][NEWLINE]user: That's what happens when I don't pay a toll?[NEWLINE]agent: The NYS DMV may send you a notice of registration suspension. The notice will advice you that if you pay all the tolls, fees or charges owed to the tolling authority the suspension will not take effect.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to talk with the tolling authority?[NEWLINE]agent: You may contact with the customer service center and speak witha customer service specialist.[NEWLINE]user: There are any phone numbers were  I can call to?"}
{"id": "superseg_train_2400", "dialogue": "user: Hello, I have a question. Should I appear for the hearing?[NEWLINE]agent: Do you know what the Notice of Suspension of Registration indicates?[NEWLINE]user: do not[NEWLINE]agent: Do you know what to do if you file the affidavit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I request a hearing with the DMV?[NEWLINE]agent: If you request a hearing with the DMV, the suspension is put on hold pending the outcome of the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?[NEWLINE]agent: The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5 years period, or did not pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or were not discarded or transferred. At the hearing, you can NOT dispute whether you evaded a toll and / or did not pay tolls, fees, or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if I request a hearing with the DMV and my affidavit does not appear or present?"}
{"id": "superseg_train_2401", "dialogue": "user: Hello, I received a suspension order for an unsatisfied fault related to a car accident, collision or crash. What I need to do?[NEWLINE]agent: Do you want to know how to eliminate a suspension related to an unsatisfied failure?[NEWLINE]user: Yes[NEWLINE]agent: To remove a suspension related to an unsatisfied bug, you must resolve the bug.[NEWLINE]user: which court should i contact?[NEWLINE]agent: To find out which court you are in, you can call the New York State DMV Office of Insurance Services.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: To obtain an unsatisfied judgment against a motorist as a result of a car accident, collision, or crash, you must submit an SR-60 Affirmation of Support PDF and the other documents listed in the SR-60 affirmation[NEWLINE][BOUNDARY][NEWLINE]user: I received a suspension order for an unsatisfied fault related to a car accident, collision or crash. What I need to do?[NEWLINE]agent: If you were notified that there is an unsatisfied suspension of judgment on your record, you should contact the attorney or court that issued the judgment. The information on the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot erase the suspension without proof from the court.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: Was it the result of a car accident, collision or crash?[NEWLINE]user: Yes"}
{"id": "superseg_train_2402", "dialogue": "user: I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?[NEWLINE]agent: want to remove a suspension related to an unsatisfied bug?[NEWLINE]user: yes[NEWLINE]agent: you must first solve the judgment[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend the driver license and all of the registrations of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes.The DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $ 1,000 and the judgment is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury or death[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash[NEWLINE]user: To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident, collision or crash[NEWLINE][BOUNDARY][NEWLINE]user: If I don't know which court to contact"}
{"id": "superseg_train_2403", "dialogue": "user: Hello I need information about How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: were in a car accident?[NEWLINE]user: Yes[NEWLINE]agent: must submit a PDF of Affirmation of Support SR-60 and the other documents listed in the SR-60 affirmation[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.[NEWLINE]user: Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do If I was notified that there is an unsatisfied suspension of judgment in my record?[NEWLINE]agent: In that case you must contact the lawyer or court that issued the judgment. Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.[NEWLINE]user: and where will I know which court will be the ruling?[NEWLINE]agent: Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.[NEWLINE]user: and if not If not, which court to contact?[NEWLINE]agent: You can call the New York State DMV Office of Insurance Services. See Contact us[NEWLINE][BOUNDARY][NEWLINE]user: and in which cases will the license be suspended?"}
{"id": "superseg_train_2404", "dialogue": "user: Hello. I'm looking for how can I get through a judgment against a motorist.[NEWLINE]agent: Sure, no problem. Is this judgment because of the result of a vehicle accident, collision or crash?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: Well, on this kind of cases, you will need to file a supporting affirmation sr-60, along with other documents.[NEWLINE][BOUNDARY][NEWLINE]user: The person which will be judged will get suspended by the dmv?[NEWLINE]agent: Yes, I'm afraid so. The dmv will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $1,000.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Is there any way to contact with you for this?[NEWLINE]agent: You can call the NY state dmv insurance service bureau.[NEWLINE]user: And how do I get the information about the judgment?[NEWLINE]agent: You must contact the attorney or court that issue the judgment.[NEWLINE]user: And the person only can be suspended through the judgment, right?"}
{"id": "superseg_train_2405", "dialogue": "user:  I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?[NEWLINE]agent: want to remove a suspension related to an unsatisfied trial?[NEWLINE]user: yes[NEWLINE]agent: you must resolve the judgment[NEWLINE]user: If i were notified that there is an unsatisfied judgment suspension on your record[NEWLINE]agent:  you must contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can not clear the suspension without proof from the court[NEWLINE]user: I need more information[NEWLINE]agent: Once you receive the original documentation from the court or attorney[NEWLINE]user:  If i do not know which court to contact[NEWLINE]agent:  you can call the NY State DMV Insurance Services Bureau. See Contact us[NEWLINE]user: I need more information[NEWLINE]agent: See Contact us[NEWLINE]user:  If i were notified that there is an unsatisfied judgment suspension on your record"}
{"id": "superseg_train_2406", "dialogue": "user: How is it possible to get an unsatisfied judgment against another motorist?[NEWLINE]agent: Do you mean you want to get an unsatisfied judgment against a motorist because of a motor vehicle accident, collision, or crash?[NEWLINE]user: Yes that is exactly what I mean.[NEWLINE]agent: You will have to file a Supporting Affirmation SR-60 and other documents listed on the affirmation SR-60.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to remove a suspension related to an unsatisfied judgment?[NEWLINE]agent: You would have to contact the attorney or court that issued the judgment and the info you find on the suspension order will advise you of the name of the court and the court index number for the judgment; and the DMV cannot clear the suspension without the proof of the court.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend my driver license and all of the registrations if I have an unsatisfied judgment against me?[NEWLINE]agent: The answer is yes the DMV will suspend the license and registrations if you fail to pay or satisfy a judgment of more than $1,000 and it is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury, or death.[NEWLINE]user: What else will the DMV suspend?[NEWLINE]agent: The DMV will also suspend all vehicle registrations of a company and the privilege to register another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which court to contact?[NEWLINE]agent: You can call the NY State DMV Insurance Services Bureau or see contact us below if you are not sure which court to contact.[NEWLINE]user: Do I need to resolve the judgment to remove a suspension related to an unsatisfied judgment?"}
{"id": "superseg_train_2407", "dialogue": "user: What do I need to do since I received a suspension order for an unsatisfied judgment related to a motor vehicle accident?[NEWLINE]agent: Do you want to remove a suspension related to an unsatisfied judgment?[NEWLINE]user: Yes, I want to remove a suspension related to an unsatisfied judgment.[NEWLINE]agent: You will have to resolve the judgment.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get an unsatisfied judgment against another motorist?[NEWLINE]agent: do you need to know what to do to get an unsatisfied judgment against a motorist because of a motor vehicle accident?[NEWLINE]user: Yes, I need to know how to get an unsatisfied judgment against a motorist because of an accident.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not know which court to contact?[NEWLINE]agent: You will need to call the NY State DMV Insurance Services Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to file do get an unsatisfied judgment against a motorist because of an accident?"}
{"id": "superseg_train_2408", "dialogue": "user: I want to know what to do if I received a suspension order for an unsatisfied judgment related to a motor vehicle accident[NEWLINE]agent: Do you want to remove the suspension?[NEWLINE]user: Of course I want[NEWLINE]agent: You must resolve the judgment[NEWLINE]user: What if I was notified that there is an unsatisfied judgment suspension on my record?[NEWLINE]agent: You have to contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can't clear the suspension without proof from the court.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I get an unsatisfied judgment against a motorist as a result of a motor vehicle accident?[NEWLINE]agent: You need to file a Supporting Affirmation SR-60 and the other documents listed on the affirmation SR-60.[NEWLINE][BOUNDARY][NEWLINE]user: Can you repeat what if I was notified that there is an unsatisfied judgment suspension on my record?[NEWLINE]agent: Sure. You have to contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can't clear the suspension without proof from the court.[NEWLINE][BOUNDARY][NEWLINE]user: Could the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes, the DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $1,000 and the judgment is related to a motor vehicle accident, crash which causes property damage, bodily injury or death...[NEWLINE][BOUNDARY][NEWLINE]user: I don't know which court to contact, what can I do?"}
{"id": "superseg_train_2409", "dialogue": "user: I'm in Texas and I have questions about registering a vehicle in NY?[NEWLINE]agent: Do you want to know how to register while you are outside of New York state?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when you will receive your registration documents?[NEWLINE]user: yes[NEWLINE]agent: You should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive[NEWLINE][BOUNDARY][NEWLINE]user: and it doesn't matter if the registration address is different than the address where I want them sent?[NEWLINE]agent: You must include a separate note with your Vehicle Registration/Title Application and clearly print the alternate address.  Do not write the alternate address on your application.[NEWLINE]agent: Did you write the alternate address on your application?[NEWLINE]user: whoops, yes[NEWLINE]agent: DMV will print the alternate address on your application[NEWLINE][BOUNDARY][NEWLINE]user: Is there more I can look at on the topic?[NEWLINE]agent: Yes, I can link you to more Registration information[NEWLINE][BOUNDARY][NEWLINE]user: what do you accept as proof of ownership for a 68 Mustang?"}
{"id": "superseg_train_2410", "dialogue": "user: Hello I need information about how to register a vehicle when it is out of state[NEWLINE]agent: want to know How can I register while I'm out of New York State?[NEWLINE]user: Yes[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: and how do I do if I travel and my registration expires?[NEWLINE]agent: must determine if the other state can issue a \"in transit\" permit, which allows you to transport a vehicle to New York so you can register it[NEWLINE][BOUNDARY][NEWLINE]user: and do I need to submit proof of ownership?[NEWLINE]agent: yes and proof of ownership must be original[NEWLINE]user: And what else should I deliver?[NEWLINE]agent: must provide proof of New York State auto liability insurance[NEWLINE][BOUNDARY][NEWLINE]user: and if My vehicle comes from another country. What I need to do?"}
{"id": "superseg_train_2411", "dialogue": "user: Hello I need information about registering a vehicle when it is out of state[NEWLINE]agent: want to know How can you register while you are out of New York State?[NEWLINE]user: Yes[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE]user: Can I bring a copy of the proof of ownership?[NEWLINE]agent: proof of ownership must be original[NEWLINE]user: How can I register while I am outside of New York State?[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle comes from another country. What I need to do?[NEWLINE]agent: Read the instructions on how to register an imported vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Can someone else file my application for registration with a DMV office for me?"}
{"id": "superseg_train_2412", "dialogue": "user: How do I register my pickup if I'm in Virginia[NEWLINE]agent: Okay, so you want to know how you can register your vehicle while you are outside of New York state?[NEWLINE]user: yes[NEWLINE]agent: You can apply for a New York State registration and a title certificate by mail from outside of New York. You will need to mail these items to a local DMV office[NEWLINE]user: for proof of ownership can I send a copy?[NEWLINE]agent: It must be original, we don't accept photocopies[NEWLINE][BOUNDARY][NEWLINE]user: can I just do an in-transit permit?[NEWLINE]agent: If you are traveling and your registration expires, you should determine if the other state can issue an \"in-transit\" permit, which allows you to transport a vehicle to New York so that you can register it.[NEWLINE][BOUNDARY][NEWLINE]user: what is the form that I will need to register?[NEWLINE]agent: You will need to send in a completed Vehicle Registration/Title Application[NEWLINE][BOUNDARY][NEWLINE]user: what counts as proof of ownership?[NEWLINE]agent: Proof can be either a NY State Certificate of Title, or acceptable proof of ownership from any other state and we do not accept photocopies[NEWLINE][BOUNDARY][NEWLINE]user: how do I get my documents back fast?"}
{"id": "superseg_train_2413", "dialogue": "user: I want to register my 2009 Ford Mustang but I'm not in New York now[NEWLINE]agent: Okay, so you would like to know how to register your vehicle while your outside of New York state?[NEWLINE]user: no, I know how to register I just have to do it and want to know when I will get what I send in back[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when you will get your documents back?[NEWLINE]user: yes[NEWLINE]agent: It will take about 6 weeks for your registration documents to arrive by mail, and 90 days for your title certificate to arrive.[NEWLINE][BOUNDARY][NEWLINE]user: when you get ready to mail them back can I get them special delivery?[NEWLINE]agent: You can get your registration documents by express mail, just enclose a pre-paid, pre-addressed express mail package with your application.[NEWLINE][BOUNDARY][NEWLINE]user: if I'm in Canada will it take a day or two longer to arrive?[NEWLINE]agent: It will take longer to receive your documents if you are outside of the United States[NEWLINE][BOUNDARY][NEWLINE]user: how do I register a truck I bring in from Mexico?[NEWLINE]agent: You would have to read the instructions for how to register an imported vehicle.  I can link you to those instructions.[NEWLINE][BOUNDARY][NEWLINE]user: why did I get a ticket for no NY registration if the cop had no way of knowing if I lived in NY or just passing by?\u00a0 I did rent in nyc by the way but had only been there 4 months"}
{"id": "superseg_train_2414", "dialogue": "user: sdfsf[NEWLINE]agent: So you want to register a car while you are out of the state?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: O.k., no problem. You can do this process by mail. You just need to apply for a new york state registration and tittle certificate from outside of new york.[NEWLINE]user: Great. Do I need to send anything related to the car insurance?[NEWLINE]agent: Yes, you'll have to mail a proof of NY state automobile liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But which address do I use, my new one or the one on my original register?[NEWLINE]agent: Plase use your original one. If you use your alternative address the DMV will print the alternative address on your registration document and registration record.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to attach an mail address with my application?[NEWLINE]agent: Yes, please. That's very important. And also, please make sure the package can contain vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: But, you will be able to send the documents to a different address than the one on my register, right?"}
{"id": "superseg_train_2415", "dialogue": "user: Hello, I need some assistance on registering a vehicle out of state.[NEWLINE]agent: Of course. Do you want to register the vehicle while being outside of New York State then?[NEWLINE]user: No, this is not related to NY.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to register a vehicle while being out of state?[NEWLINE]user: Yes, while being out of state in general. Not just outside NY.[NEWLINE]agent: When you register a vehicle while being out of state, you should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to contact you or the motor vehicle agency in another state?[NEWLINE]agent: You must contact the motor vehicle agency in the other state to determine if their laws require that you register your vehicles there. The definition of \"resident\" is different in each state.[NEWLINE][BOUNDARY][NEWLINE]user: Is it also possible to do it by mail?[NEWLINE]agent: Yes. Simply mail your completed registration application, additional documents and payment to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Can you suggest a topic I should search for?"}
{"id": "superseg_train_2416", "dialogue": "user: Hey there. I'm about to d a important business trip out the state, but I still need to register a car, what can I do about it?[NEWLINE]agent: Are you interested into register a vehicle while you are outside of the New York State?[NEWLINE]user: I won't like to do it, from outside, but I can't avoid it, so yes.[NEWLINE][BOUNDARY][NEWLINE]agent: o.k., no problem. This process can take a while, do you know the times?[NEWLINE]user: Not really, that's part of the information that I'm looking for.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you familiar with the use of the express mail?[NEWLINE]user: Not too much, but If I have to, I can use it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to get your registration send to a new address different from the one on your registration document?[NEWLINE]user: Yes, I would like to.[NEWLINE]agent: alright. You'll need to include a separate note with your vehicle registration and clearly print the alternative address.[NEWLINE]agent: Do you have any doubt?[NEWLINE]user: Yes, I still have some."}
{"id": "superseg_train_2417", "dialogue": "user: Hey, hi. I need to get some information related to register a car while I'm out of the state, please.[NEWLINE]agent: Sure, no problem, we are here to help you. Are yo still in the NY state?[NEWLINE]user: Yes, at this moment.[NEWLINE]agent: Alright, you can try o do it while you still here. Or you can can apply for a registration by mail once you be out the state.[NEWLINE]user: I'll have to send proof of my insurance?[NEWLINE]agent: Yes, of course. You will need to have proof of ny state automobile liability insurance.[NEWLINE]user: And where I'll have to mail this documents?[NEWLINE]agent: You'll need to send them to a local dmv office.[NEWLINE][BOUNDARY][NEWLINE]user: Great. A bit different question: How much time do I need to be living in new york to be considered a resident?[NEWLINE]agent: You'll need to be living in a formal home for at least 90 days, this residence can use as address to send a traffic ticked if you drive.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., I see. Well, which documents do I have to send for the registration?"}
{"id": "superseg_train_2418", "dialogue": "user: Can I have these icons removed from my DMV photo document?[NEWLINE]agent:  Yes. You may contact the agency Parks or DEC that issued the lifetime license, privilege or credential to request they notify DMV to remove the icons[NEWLINE]agent: you want to remove them through a visit to a DMV office[NEWLINE]user: yes[NEWLINE]agent: you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards[NEWLINE][BOUNDARY][NEWLINE]user: Besides that, do you have to pay something else?[NEWLINE]agent: for now that's what you have to pay[NEWLINE][BOUNDARY][NEWLINE]user: For Empire passport and navigation security certificate holders with whom should I contact[NEWLINE]agent: contact Parks via their website : www.parks.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have an improved document[NEWLINE]agent: it is located above the box with the wording, \" I hereby make an anatomical gift \"[NEWLINE][BOUNDARY][NEWLINE]user: What licenses can be added to my photographic document issued by the DMV?"}
{"id": "superseg_train_2419", "dialogue": "user: Hi, could you tell me what do I need to bring to the New York State DMV office to show as proof of my license?[NEWLINE]agent: of course Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the State Department of Environmental Conservation New York and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44. Bring your DEC issued Lifetime Sportsman license[NEWLINE]agent: Do you want to add the Lifetime Sportsman license icon to your photo document?[NEWLINE]user: Yes[NEWLINE]agent: ok just bring your DEC issued Lifetime Sportsman license and we will gladly do it[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to get my new photo document with the icons?[NEWLINE]agent: It may take approximately 2 weeks for you to receive your photo document in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: And then Can I remove these icons from my DMV photo document if I want to?[NEWLINE]agent: Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you chose to print the icons at the next renewal?[NEWLINE]agent: If you chose to print the icons at the next renewal of your document, you will receive your photo document with the icons after you renew your photo document.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any additional charges for adding icons to my DMV photo document?"}
{"id": "superseg_train_2420", "dialogue": "user: What do I need to bring to the NY State DMV office to show as proof of my lifetime sporting/recreational license, privilege or certification?[NEWLINE]agent: Bring to the NY State DMV office the original sporting license, privilege or certification document that you were issued by NY State Office of Parks, Recreation and Historic Preservation or NY State Department of Environmental Conservation and a completed Application for Permit, Driver License or Non - Driver ID Card pd[NEWLINE]agent: you would like to add the icon for the Lifetime Sportsman License to your NY State DMV issued photo document?[NEWLINE]user: yes[NEWLINE]agent: bring your Lifetime Sportsman license issued by DEC[NEWLINE][BOUNDARY][NEWLINE]user: What if I don t receive my new photo document with the icons?[NEWLINE]agent: If it has been more than 2 weeks since you requested your photo document with DEC or Parks[NEWLINE]user: not[NEWLINE]agent:  For Boating Safety Certificate and Empire Passport holders?[NEWLINE]user: yes[NEWLINE]agent: contact Parks via their website : www.parks.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user:  Is there an additional fee to have icons added to my DMV photo document?[NEWLINE]agent: you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards[NEWLINE][BOUNDARY][NEWLINE]user:  If you want to add the Boating Safety Certificate icon"}
{"id": "superseg_train_2421", "dialogue": "user: Hello I need information about Should I add these icons to my DMV photo document?[NEWLINE]agent: do not[NEWLINE]agent: and is the icons optional?[NEWLINE]user: yes i want to know[NEWLINE]agent: Most icons are optional to have the icons displayed on your New York State DMV photo document. However, you must have the Lifetime Empire passport on your New York State DMV photo document; there will be no other proof that you have this credential.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the New York State DMV office to show as proof of my lifetime sports / recreation license, privilege, or certification?[NEWLINE]agent: Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the New York State Department of Environmental Conservation and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent:  www.dec.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove these icons from my DMV photo document?[NEWLINE]agent: Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.[NEWLINE]agent: What should I do When removing icons through a visit to a DMV office?"}
{"id": "superseg_train_2422", "dialogue": "user: do I need to have icons on my license?[NEWLINE]agent: No, for most of the icons it is optional to have the icons displayed on your NY State DMV photo document.[NEWLINE]agent: Do you have icons displayed on your NY State DMV photo document?[NEWLINE]user: no, can I ask something else[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a boating safety icon?[NEWLINE]agent: You need to bring your Boating Safety Certificate issued by NY State OPRHP, the United States Coast Guard, the Power Squadron or the United States Sailing Association.[NEWLINE][BOUNDARY][NEWLINE]user: where do I complain if my license with icons hasn't come in?[NEWLINE]agent: Has it been more than 2 weeks since you requested your photo document with DEC or Parks?[NEWLINE]user: I think it has been 3 weeks.[NEWLINE]agent: You should contact the agency where you placed the order.[NEWLINE][BOUNDARY][NEWLINE]user: can I have my lifetime sporting stuff added to my license?[NEWLINE]agent: You can request the icons be added to your DMV photo document in two ways ; online using the New York State website or by visiting a NY State Department of Motor Vehicles office and presenting the required proof.[NEWLINE][BOUNDARY][NEWLINE]user: could I also have an icon removed if I don't want it on there anymore?"}
{"id": "superseg_train_2423", "dialogue": "user: Am I required to have the adventure icons added to my DMV photo document?[NEWLINE]agent: It is optional, not a requirement to have the icons displayed on your NY State DMV photo document.[NEWLINE]agent: Would you like to have the icons on your DMV photo document?[NEWLINE]user: I was asking whether the icons were optional to have or if they were required.[NEWLINE]agent: You must have the Lifetime Empire Passport displayed on you NY State DMV photo document as it is the only proof that you have this credential.  The other icons are indeed optional.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not receive my new photo document with the icons if I do choose to have them added after I complete my boating safety certificate?[NEWLINE]agent: If it has been more than two weeks since you requested your photo document with DEC or Parks, you can contact Parks through their website - www.parks.ny.gov.[NEWLINE][BOUNDARY][NEWLINE]user: How long should it actually take to get my new photo document with the icons added onto it?[NEWLINE]agent: If you paid the fee to request the icons be added to your photo document you can get them immediately.[NEWLINE]user: What is the fee to have the icons added to a non-driver identification card?[NEWLINE]agent: Did you opt to have the icons printed at your next document renewal?"}
{"id": "superseg_train_2424", "dialogue": "user: About how much time does it take to get my new photo document with the icons?[NEWLINE]agent: Did you paid the fee to request the icons be added the photo document immediately?[NEWLINE]user: No I haven't paid the fee yet.[NEWLINE]agent: Did you opt to have the icons printed at your next document renewal?[NEWLINE]user: No, I did not opt to have the icons printed at my next document renewal.[NEWLINE][BOUNDARY][NEWLINE]user: How much does it cost to have the icons added prior to renewal?[NEWLINE]agent: You would have to pay $12.50 for driver licenses/permits and $5 for non-driver id cards.[NEWLINE][BOUNDARY][NEWLINE]user: What can I add icons for?[NEWLINE]agent: You can add icons for lifetime licenses/privileges/certifications such as Sportsman, Boating Safety, Small/Big Game, Fishing, Bow Hunting, Muzzle Loading, Trapping, and Empire Passport; annual licenses cannot be added.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be able to get the icons removed if I do not want them any more?"}
{"id": "superseg_train_2425", "dialogue": "user: I need to have an adventure license icon removed from my Driver License.[NEWLINE]agent: You will need to contact the agency, Parks, or DEC that issued the lifetime license, privilege, or credential and request that they notify DMV to remove the icon.[NEWLINE]agent: Will you be doing this through a visit at a DMV office?[NEWLINE]user: Yes. I probably will be.[NEWLINE]agent: In that case, you will be charged an amendment fee as required by the Vehicle and Traffic Law. It will be $12.50 for driver licenses or permits and $5.00 for ID cards.[NEWLINE][BOUNDARY][NEWLINE]user: How do I have an icon added to my driver license?[NEWLINE]agent: You have two options to accomplish this. You can go online to the New York State website or visit a New York State DMV office and present the required proof.[NEWLINE][BOUNDARY][NEWLINE]user: After I have the icon added, how long will it take to get my new Driver License with the added icon?[NEWLINE]agent: Did you pay the fee to request the icon be added to your driver license immediately?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you opt to have the icon put on your driver license when you renew it?"}
{"id": "superseg_train_2426", "dialogue": "user: Hello I need information about paying the suspension termination fee[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned.[NEWLINE]user: and how many types of suspensions are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: and for what reasons do they suspend?[NEWLINE]agent: Common reasons for definitive suspensions are\u00a0 did not have automobile liability insurance\u00a0 have been convicted of an alcohol or drug influence cargo driving[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what questions do you commonly ask?[NEWLINE][BOUNDARY][NEWLINE]agent: Among them is Can I pay more than one definitive suspension online? you want the answer[NEWLINE]user: Yes[NEWLINE]agent: well you can pay up to 10 suspension termination fees in one day[NEWLINE][BOUNDARY][NEWLINE]user: and can you pay by mail?[NEWLINE]agent: In some cases, you can pay by mail.[NEWLINE][BOUNDARY][NEWLINE]user: What is the price of a deficit suspension?[NEWLINE]agent: The suspension termination fee for a final suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law[NEWLINE][BOUNDARY][NEWLINE]user: I would be mailed the license if I have a CDL 7 commercial driver's license..."}
{"id": "superseg_train_2427", "dialogue": "user: Hello I need information about Payment of termination fee for suspension[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned. There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: If the effective date of your suspension order is before July 6, 2009, what proceeds?[NEWLINE]agent: If the effective date of your suspension order is before July 6, 2009, the suspension termination fee is $ 25. An indefinite suspension means your driver's license or driving privilege was taken from you because you didn't do something..[NEWLINE]user: and how long will my license remain suspended?[NEWLINE]agent: Your driver's license or driving privilege will remain suspended until you comply with the instructions in your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I make this payment?[NEWLINE]agent: You can pay the suspension termination fee at the office or offices shown in your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: and how many types of suspensions are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: and can i pay by mail?[NEWLINE]agent: In some cases only, you can pay by mail.[NEWLINE]agent: Can you mail in the suspension termination fee?[NEWLINE]user: Yes"}
{"id": "superseg_train_2428", "dialogue": "user: because you have to pay the suspension termination fee[NEWLINE]agent: A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: which is a Definite suspension[NEWLINE]agent: A definite suspension has a clear beginning and end date. 1 The suspension termination fee for a definite suspension is currently $ 50 2, unless the suspension was for breaking the NYS Zero Tolerance alcohol law. The suspension termination fee for this offense is $ 100.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my license was mailed?[NEWLINE]agent: You can check the status of your driver license and driving privilege online if you sign up for a MyDMV account  and use our MyLicense service. If you need proof that DMV removed your suspension, you can order a certified copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: which is a Indefinite suspension[NEWLINE]agent: An indefinite suspension means you must do something such as answer a traffic ticket before the suspension can be cleared.[NEWLINE][BOUNDARY][NEWLINE]user:  How do I know if my license was mailed?[NEWLINE]agent:  Once you pay the suspension termination fee, wait for 3 business days after the suspension period ends and then use our Photo ID Document Mailing Status service[NEWLINE]agent: you have a definite suspension?[NEWLINE]user: not[NEWLINE]user: What else can I do to know if it was sent by mail"}
{"id": "superseg_train_2429", "dialogue": "user: I need help with a license suspension[NEWLINE]agent: A suspension means your driver license is taken away for a period of time before it is returned.[NEWLINE][BOUNDARY][NEWLINE]user: I know what it means.  Now tell me how I can proof that my license is not suspended anymore?[NEWLINE]agent: You can order a certified copy of your driving record so you can proof that DMV removed your suspension,[NEWLINE][BOUNDARY][NEWLINE]user: how do I make the payment online?[NEWLINE]agent: You will need to provide your name or DMV ID Number from your NYS driver license, your date of birth and gender, and the last four digits of your Social Security Number.[NEWLINE][BOUNDARY][NEWLINE]user: how is my definite suspension different from the indefinite one?[NEWLINE]agent: A definite suspension has a clear beginning and end date.[NEWLINE][BOUNDARY][NEWLINE]user: can I pay the suspension fee by mail?[NEWLINE]agent: Yes, in some cases you can pay by mail.[NEWLINE]agent: Do you have your suspension order?[NEWLINE]user: yes"}
{"id": "superseg_train_2430", "dialogue": "user: Hi. I'm searching some information related to how to pay a suspension fee.[NEWLINE]agent: Sure, no problem. A suspension means your driver license or privilege has be taken away for a period of time before it is returned.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can I pay this fee online, or I need to go in person to a office?[NEWLINE]agent: Yes, you can pay online. You just will need to provide your name or dmv id number client id number.[NEWLINE][BOUNDARY][NEWLINE]user: I can pay the suspension fee before the suspension period is over, right?[NEWLINE]agent: Yes, you can do do that. Once is done, we will send your license within 3 business days after the suspension period ends.[NEWLINE][BOUNDARY][NEWLINE]user: Great. In case I got troubles paying online, can I send the money by mail too?[NEWLINE]agent: Yes, in some cases you can do that.[NEWLINE]agent: Have you  checked out if your suspension termination fee can be mailed?[NEWLINE]user: Yes, it seems like I can mail it, if I need to.[NEWLINE]agent: If hat's the case, you only need to find the instructions on your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: Once this suspension is over, I won't have any other kind of suspension problem with my driver license, right?"}
{"id": "superseg_train_2431", "dialogue": "user: Hello I need information about Suspension Termination Fee Payment[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: And after I pay, will my license be restored?[NEWLINE]agent: Your payment does not guarantee that we will restore your driver's license. There may be other problems with your registration. It is your responsibility to know if your driver's license or driving privilege is valid before driving a motor vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: and what is a definitive suspension?[NEWLINE]agent: A final suspension has a clear start and end date. The suspension termination fee for a definitive suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law.s The suspension termination fee for this offense is $ 100.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my license was mailed?[NEWLINE]agent: Once you pay the suspension termination fee, please wait 3 business days after the suspension period ends and then use our photo ID submission status service[NEWLINE]agent: do you have a definitive suspension?[NEWLINE]user: do not[NEWLINE]user: and how much must be paid if the effective date of your suspension order is before July 6, 2009?"}
{"id": "superseg_train_2432", "dialogue": "user: Hello I need information about How to Pay Suspension Termination Fee[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions.[NEWLINE]user: How many types of suspension are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: And what are some common questions that have been asked about this topic?[NEWLINE][BOUNDARY][NEWLINE]agent: one of the most common is Can I pay more than one definitive suspension online? Are you interested in knowing the answer?[NEWLINE]user: Yes[NEWLINE]agent: Yes. You can pay up to 10 suspension termination fees in one day.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to pay a final suspension online?[NEWLINE]agent: you must provide your name or DMV ID number Customer ID number for your New York State driver's license, learner's permit, or non-driver photo identification card, see the sample driver's license for your date of birth and sex[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?"}
{"id": "superseg_train_2433", "dialogue": "user: how Pay suspension termination fee?[NEWLINE]agent: A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: how is he Pay online[NEWLINE]agent: How to pay a final suspension online?[NEWLINE]user: yes[NEWLINE]agent: your name or DMV ID Number Client ID Number from your NYS driver license, learner permit or non - driver photo ID card see sample driver license[NEWLINE][BOUNDARY][NEWLINE]user:  If i surrendered your license[NEWLINE]agent: DMV will mail you a new document, not the one you surrendered[NEWLINE]user: even when driving is not allowed[NEWLINE]agent: ou can not drive until the suspension period ends, you pay a suspension termination fee of $ 50 and have valid driver license.[NEWLINE]user: If i have a definite suspension"}
{"id": "superseg_train_2434", "dialogue": "user: as I request at the DMV office if I also want to change to an enhanced or REAL ID[NEWLINE]agent:  If you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status[NEWLINE]user: what else do i need to do?[NEWLINE][BOUNDARY][NEWLINE]user: how can i use the mail[NEWLINE]agent: Sends a completed Application for Permit, Driver License or Non - Driver ID Card pdf MV-44[NEWLINE]user: If you requested that the veteran indicator be added to your non-driver license, permit, or identification and you were charged a document fee[NEWLINE]agent:  you are entitled to a refund for the fee[NEWLINE][BOUNDARY][NEWLINE]user: if I am a qualified US military veteran who was honorably discharged I can get[NEWLINE]agent: you can have the word \" Veteran \" printed on the upper left hand of your photo document. There is no additional fee for the veteran status designation on your document, but all regular transaction fees will apply[NEWLINE][BOUNDARY][NEWLINE]user: if i need a refund[NEWLINE]agent: A law has been enacted that permits us to refund a fee paid by a veteran in order to place a veteran indicator on their DMV document. You do n't need to request a refund or visit a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: what are the crosses to demonstrate an honorable discharge"}
{"id": "superseg_train_2435", "dialogue": "user: I'm a veteran and I need information about obtaining a REAL ID license.[NEWLINE]agent: Have you yet applied for a REAL ID?[NEWLINE]user: No, I haven't yet.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay to have the Veteran indicator added to my license?[NEWLINE]agent: No, you are not required to pay a fee. If, by chance, you are charged a document fee, you are entitled to a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my license to a REAL ID and add my veteran status online?[NEWLINE]agent: No, this has to be done at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm charged the fee for putting my veteran status on my license, how do I get the refund?[NEWLINE]agent: If you are charged a fee, you will receive a letter and a refund check from NY state.[NEWLINE][BOUNDARY][NEWLINE]user: Where will the veteran indicator be placed on my license?"}
{"id": "superseg_train_2436", "dialogue": "user: How do I send the application for Veteran status designation by mail?[NEWLINE]agent: You would have to send a completed Application for Permit, driver license or non-driver ID card.[NEWLINE]agent: Did you apply to have the Veteran Indicator added to your license, permit or non-driver ID and charged a document fee?[NEWLINE]user: No, I was not charged a document fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to change my standard license to a REAL ID while adding my veteran status?[NEWLINE]agent: You would have to come into a DMV office for that change.[NEWLINE]user: Is there any guides that could help me for what I need to bring with me to DMV office?[NEWLINE]agent: Yes this guide will help you with the proofs of identification you need and also bring your proof of honorable discharge original or photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: What type of discharge form do I need if discharged before January 1, 1950?[NEWLINE]agent: You would need an Honorable Discharge form WD AGO 53, 55, 53-55, or NAVPERS 553, or NAVMC 78PD or NAVCG553, or Enlisted Seperation Paper.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find my proofs?"}
{"id": "superseg_train_2437", "dialogue": "user: Hello, I would like to know if I must submit proof of an honorable discharge to submit an application?[NEWLINE]agent: want to know what the acceptable tests are?[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: of course you can Submit a full Permit Application, Driver's License or Driverless ID card pdf MV-44[NEWLINE]agent: When requesting your veteran indicator, was I charged a fee?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I was discharged before January 1, 1950?[NEWLINE]agent: use an honorable discharge form WD AGO 53, WD AGO 55, WD AGO 53 - 55, NAVPERS 553, NAVMC 78PD or NAVCG 553, or an \"Enlisted Separation Document[NEWLINE]user: and why is my document not improved?[NEWLINE]agent: If your license or permit was issued before October 30, 2017 and is not Enhanced, you have a Standard document.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do to change it to improved?"}
{"id": "superseg_train_2438", "dialogue": "user: I want to get an ID card that has the word VETERAN on it, so what do I have to show to let you know I'm a veteran?[NEWLINE]agent: We accept a U.S. Department of Defense Form DD-214 that indicates an honorable discharge.  If you don't have one I can tell you what other documents we accept as proof.[NEWLINE][BOUNDARY][NEWLINE]user: will I have to keep proving my service everytime I have to do business with the DMV?[NEWLINE]agent: After you receive the veteran designation, it will automatically be on all of your future DMV documents when you replace or renew.[NEWLINE][BOUNDARY][NEWLINE]user: what is the refund fee we get that I heard about?[NEWLINE]agent: It might be the one about applying to have the Veteran Indicator added to your license, permit or non-driver ID and if you were charged a document fee, you are entitled to get a refund for the fee[NEWLINE][BOUNDARY][NEWLINE]user: Do all these new IDs and licenses have rules on how they can be used when crossing the border into Canada?[NEWLINE]agent: Yes, you can learn more about Enhanced, REAL ID and Standard documents on our site. I can link you to our page so you learn more about U.S. Border Crossing from Canada, Mexico and some Caribbean countries[NEWLINE][BOUNDARY][NEWLINE]user: can I do my new ID online if I want both the new real ID and the word VETERAN printed on it?[NEWLINE]agent: Do you have a Standard license and want to change to a REAL ID or Enhanced ID  and also add your veteran status?[NEWLINE]user: yes"}
{"id": "superseg_train_2439", "dialogue": "user: I want help with the new IDs and I want 'veteran' added to it[NEWLINE]agent: Okay, so you have a Standard license and want to change to a REAL ID or Enhanced license and you want to add your veteran status?[NEWLINE]user: I don't have a drivers license just an ID[NEWLINE][BOUNDARY][NEWLINE]user: Do we get a refund for the fee you charge when we get our license?[NEWLINE]agent: Yes, if you applied to have the Veteran Indicator added to your license and were charged a document fee, you are entitled to a refund for the fee.[NEWLINE]user: So you charge us then we submit a request for a refund?[NEWLINE]agent: You won't need to request a refund.  Each eligible customer will get a letter and refund check from New York State.[NEWLINE][BOUNDARY][NEWLINE]user: can I use an NA form 13038 to prove I'm a veteran so I can get my veteran license?[NEWLINE]agent: Yes, we accept a Certification of Military Service, NA FORM 13038, that indicates a discharge that is either \"honorable\"  or \"under honorable conditions\" as proof.[NEWLINE][BOUNDARY][NEWLINE]user: why are you giving refunds on the license fees?"}
{"id": "superseg_train_2440", "dialogue": "user: I want to get more information before I go to the DMV and get the Veteran label on my new license[NEWLINE]agent: Do you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status?[NEWLINE]user: no, don't need the enhanced or real anything I just want a license that has the veteran label on it[NEWLINE][BOUNDARY][NEWLINE]user: and I want to know who you are giving refunds to for the veteran licenses, can I get one?[NEWLINE]agent: If you applied to have the Veteran Indicator added to your license, permit or non-driver ID and were charged a document fee, you are entitled to a refund for the fee[NEWLINE]user: did you overcharge them and are now giving refunds?[NEWLINE]agent: A law has been enacted that permits us to refund a fee paid by a veteran when they had a veteran indicator\u00a0placed\u00a0on their DMV document.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if my license is standard, enhanced, or real ID?[NEWLINE]agent: If your license was issued before October 30, 2017 and is not Enhanced, you have a Standard document.[NEWLINE][BOUNDARY][NEWLINE]user: can I ask for the enhanced ID online?"}
{"id": "superseg_train_2441", "dialogue": "user: Hey, how you doing?. I heard that you can get your veteran status printed on your license. How come?[NEWLINE]agent: Indeed, you can have that. All you need to do is to provide proofs that you has been honorably discharged. You can use Form DD-214 from U.S. Department of Defense.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. Is there any charge or fee to pay if i do this?[NEWLINE]agent: Not at all. I you apply and were charged a document fee, then you're entitled to a refund for the fee you paid.[NEWLINE][BOUNDARY][NEWLINE]user: This proof i have to submit, it has something to do with it my discharge date?[NEWLINE]agent: Well, yeah. If your discharge happened before January 1, 1950, then you should submit a Honorable Discharge Form WD AGO 53, or WD AGO 55, or WD AGO 53-55, or just an \"Enlisted Separation Paper\"[NEWLINE]user: Sorry, but did you say before January 1,1950?[NEWLINE]agent: That's correct. That applies if you were discharged before that date. In any case, a Certification of Military Service or NA Foro 13038 is valid too.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll keep that in mind. By the way, i heard something about a Enhanced ID?[NEWLINE]agent: Do you want to change your standard license while adding your veteran status?"}
{"id": "superseg_train_2442", "dialogue": "user: I have some questions about obtaining a REAL ID.[NEWLINE]agent: Will you be adding a veteran status to your REAL ID?[NEWLINE]user: Yes, I will be.[NEWLINE]agent: Great. You will have to apply for this at your local DMV office.[NEWLINE]user: What do I need to bring with me?[NEWLINE]agent: You will need to bring your proof of honorable discharge and proofs of identification.[NEWLINE][BOUNDARY][NEWLINE]user: I was charged a document fee when I applied to have the Veteran Indicator put on my license, do I have to pay again?[NEWLINE]agent: No. Not only will you not have to pay another fee, you qualify for a refund of the original fee.[NEWLINE]user: Can I apply by mail?[NEWLINE]agent: Yes. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card form.[NEWLINE][BOUNDARY][NEWLINE]user: What proofs do I need?"}
{"id": "superseg_train_2443", "dialogue": "user: hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Residents of which counties must pay the MCTD fee for the Metropolitan Public Transportation District?[NEWLINE]agent: between counties are the Bronx, Kings Brooklyn, New York Manhattan, Queens[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I change my license?[NEWLINE]agent: if you exchanged your New York State driver's license for an out-of-state driver's license, attach a photocopy of your out-of-state driver's license to form MV-215[NEWLINE]user: Where should I send the form?[NEWLINE]agent: send the form and required documents to the address on the form[NEWLINE]user: Can I get a refund of my driver's license fees?[NEWLINE]agent: If you qualify, you can receive a partial refund of the 8-year driver's license fee. The maximum amount you can receive is 50% of four years of the original 8 year driver's license fee. The partial refund does not include any application or document fees.[NEWLINE][BOUNDARY][NEWLINE]user: and who must pay this MCTD Fee"}
{"id": "superseg_train_2444", "dialogue": "user: can you give me information about the Fees for a learner's permit and driver's license[NEWLINE]agent:  The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: not[NEWLINE]agent: you want to know the MCTD rate[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: details of the Fee to replace a driver's license[NEWLINE]agent:  The fee to replace a driver license or learner permit is $ 17.50[NEWLINE][BOUNDARY][NEWLINE]user: Details of the Fee for changing information on a driver's license[NEWLINE]agent: The fee to change information amend on a driver license or learner permit is $ 12.50[NEWLINE][BOUNDARY][NEWLINE]user: if you traded my New York State driver's license for an out-of-state driver's license?"}
{"id": "superseg_train_2445", "dialogue": "user: what is the fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: you live in the MCTD?[NEWLINE]user: not[NEWLINE]agent: you want to know the MCTD rate of the Metropolitan Passenger Transport District[NEWLINE]user: not[NEWLINE]agent: you want to know the document rates[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know Fee for an improved driver's license[NEWLINE]agent: There is an additional $ 30.00 fee for an Enhanced Driver License[NEWLINE][BOUNDARY][NEWLINE]user: what are the rate charts?[NEWLINE]agent: The table below shows the total fees you pay. The table does not shows fees for a commercial driver licenses CDL[NEWLINE]user: I need more information"}
{"id": "superseg_train_2446", "dialogue": "user: hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know the MCTD rate of the Metropolitan District of Public Transportation?[NEWLINE]user: do not[NEWLINE]agent: Do you know the document fees?[NEWLINE]user: do not[NEWLINE]agent: know the fee for the type of license see driver's license classes?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if you changed your New York State driver's license for a driver's license in another state?[NEWLINE]agent: Attach a photocopy of your out-of-state driver's license to form MV-215mail the form and required documents to the address on the form  allow up to 12 weeks for refund to process[NEWLINE][BOUNDARY][NEWLINE]user: What information is there about the MCTD Rate?"}
{"id": "superseg_train_2447", "dialogue": "user: Hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: of course The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: Yes[NEWLINE]user: What does the total rate include?[NEWLINE]agent: The driver's license application fee[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my New York State driver's license for a driver's license in another state?[NEWLINE]agent: Attach a photocopy of your out-of-state driver's license to form MV-215   mail the form and required documents to the address on the form s   allow up to 12 weeks for refund to process[NEWLINE][BOUNDARY][NEWLINE]user: And what is the Fee for an improved driver's license (EDL) or an improved permit?[NEWLINE]agent: There is an additional $ 30.00 fee for an upgraded driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the Fee to replace a driver's license or a learner's permit?"}
{"id": "superseg_train_2448", "dialogue": "user: Please, give me some info about fees for a learner permit and driver license.[NEWLINE]agent: The fee for your first New York State driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live. The total fee includes the driver license application fee.[NEWLINE]agent: Are you living in the MCTD?[NEWLINE]user: No, not there.[NEWLINE]agent: Do you know that the total fee includes the Metropolitan Commuter Transportation District MCTD fee?[NEWLINE]user: Yes, I knew that already[NEWLINE][BOUNDARY][NEWLINE]user: What is the MCTD fee?[NEWLINE]agent: Ok. The residents of these counties must pay a Metropolitan Commuter Transportation District MCTD fee[NEWLINE]user: Which counties?[NEWLINE]agent: Bronx, Kings Brooklyn, New York Manhattan, Queens.[NEWLINE][BOUNDARY][NEWLINE]user: Do the Class M and MJ fare support the Motorcycle Safety Program?"}
{"id": "superseg_train_2449", "dialogue": "user: what's the fee for a license?[NEWLINE]agent: The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: Do you live in the Metropolitan Commuter Transportation District?[NEWLINE]user: no[NEWLINE]agent: Did you need to know anything about the  Metropolitan Commuter Transportation District fee?[NEWLINE]user: maybe later[NEWLINE]user: is there an application fee?[NEWLINE]agent: Yes, there is a driver license application fee[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what some of the MCTD areas are?[NEWLINE]agent: some of the most known are Bronx, Kings, Manhattan, and Queens[NEWLINE][BOUNDARY][NEWLINE]user: do you have somewhere where it shows the fees?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: what are some ways we can get a refund on the license fee?"}
{"id": "superseg_train_2450", "dialogue": "user: I need help with learner permit fees[NEWLINE]agent: Okay, the fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: Do you live in a Metropolitan Commuter Transportation District?[NEWLINE]user: yes, I live in Queens[NEWLINE][BOUNDARY][NEWLINE]user: is there a charge to change something on my permit?[NEWLINE]agent: The fee to change information (amend) on a driver license or learner permit is $12.50.[NEWLINE][BOUNDARY][NEWLINE]user: and someone wanted me to ask you what they need to include when they ask for a refund if they got a license in another state?[NEWLINE]agent: If they exchanged their NYS driver license for a driver license in another state, they need to attach a photocopy of their out-of-state driver license to form MV-215[NEWLINE]user: when did they need to exchange the license to qualify for a refund?[NEWLINE]agent: They may qualify for a partial refund if the driver license was surrendered to us or to another state during the first 4 years of the 8-year period[NEWLINE][BOUNDARY][NEWLINE]user: is there a cost to replace a lost learner permit?"}
{"id": "superseg_train_2451", "dialogue": "user: Hello I need information about the Sales Tax Payment Proof[NEWLINE]agent: Do you plan to register a vehicle in New York at a DMV office?[NEWLINE]user: do not[NEWLINE]user: What specific instructions should I follow?[NEWLINE]agent: Here are specific instructions[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about sales tax?[NEWLINE]agent: Do you want more information?[NEWLINE]user: Yes[NEWLINE]agent: For more information, visit the website of the New York State Department of Taxation and Finance[NEWLINE][BOUNDARY][NEWLINE]user: Should I bring the bill of sale from the dealer?"}
{"id": "superseg_train_2452", "dialogue": "user: Hello I need information about Proof of payment of sales tax or exemption from sales tax?[NEWLINE]agent: Are you planning to register a vehicle in New York at a DMV office?[NEWLINE]user: Yes[NEWLINE]agent: ] When registering a vehicle in New York at a DMV office, you must either\u00a0\u00a0 pay sales tax\u00a0\u00a0 demonstrate that sales tax was paid[NEWLINE]user: What should I do if I was not a resident of New York when the vehicle was purchased?[NEWLINE]agent: In that case please use the Sales Tax Exemption Form {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 to receive a - Resident Exemption from Sales Tax New York State. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: What if the person is a member of the United States Armed Forces and does not reside in New York?[NEWLINE]agent: If you are a member of the US Armed Forces. USA And do not reside in New York, you can defer the payment of sales tax. sComplete the Sales Tax Exemption form {Sales Tax Form} pdf New York State Department of Taxation and Finance DTF-803 if[NEWLINE]user: And at some point do I have to pay tax again?[NEWLINE]agent: You must pay sales tax when you leave the Armed Forces or return to New York.[NEWLINE]user: What should I do if I was not a New York resident when the vehicle was purchased?[NEWLINE]agent: In that case, use the New York State Department of Tax and Finance DTF-803 Sales Tax Exemption Form {Sales Tax Form} pdf to receive a - New York State Resident Exemption. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: and can the DMV issue me a receipt?"}
{"id": "superseg_train_2453", "dialogue": "user: I'd like to know about the taxes that I will have to pay at the DMV.[NEWLINE]agent: Is it for when you will register a vehicle in New York at a DMV office?[NEWLINE]user: No.[NEWLINE]user: What do I need to do when I've bought my car from some guy online?[NEWLINE]agent: In this situation, both you the buyer and the seller must complete the Statement of Transaction {Sales Tax Form} at NY State Department of Tax and Finance DTF-802. Then you will bring the form to a DMV office where they will calculate and collect the sales tax, and also issue a sales tax receipt.[NEWLINE]user: What other documents do I need to bring if I bought a car from a NY car dealer?[NEWLINE]agent: In that case bring the dealer 's bill of sale that shows that you paid NY State sales tax.[NEWLINE]user: Are there any other tax payments involved when I register this car?[NEWLINE]agent: Yes, you probably also will need to pay county use tax when you register your vehicle.[NEWLINE]user: I've heard about exemptions or deferrals of sales tax, who's eligible for that?"}
{"id": "superseg_train_2454", "dialogue": "user: Hello Where can I get more information about sales tax?[NEWLINE]agent: Do you want more information?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: do i have to pay any fees?[NEWLINE]agent: You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes.[NEWLINE]user: and should I take the invoice?[NEWLINE]agent: Bring your dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE]user: What if the vehicle was a gift or was purchased from a family member?[NEWLINE]agent: If the vehicle was a gift or was purchased from a family member, use the Transaction Statement {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-802 to receive a tax on exemption sales[NEWLINE]user: What if I rent the vehicle?"}
{"id": "superseg_train_2455", "dialogue": "user: Hello I need information about Proof of payment of sales tax or exemption from sales tax, or purchase price[NEWLINE]agent: Want to know what to do When you register a vehicle in New York at a DMV office?[NEWLINE]user: Yes[NEWLINE]agent: You should either    pay sales tax   demonstrate that sales tax was paid[NEWLINE]user: What do I do if I bought the vehicle from a New York State car dealer?[NEWLINE]agent: Bring the dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from MV-50 NY State dealer only or a full sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a - state licensee.[NEWLINE]user: If you were not a resident of New York when the vehicle was purchased?[NEWLINE]agent: Use Tax Exemption form {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF-803 to receive a non-resident exemption from New York State sales tax. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: What if I buy my vehicle from someone else in a private sale?[NEWLINE]agent: Both you and the buyer and seller must complete the Transaction Statement {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF -802. Take the form to a DMV office. The DMV calculates and collects sales tax, and issues a sales tax receipt.[NEWLINE]user: and where do I take the form?[NEWLINE]agent: Take the form to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_2456", "dialogue": "user: How to request proof of payment of sales tax or exemption from sales tax, or purchase price[NEWLINE]agent: you want to register a vehicle in New York at a DMV office[NEWLINE]user: yes[NEWLINE]agent:  you must eitherspay the sales taxsprove that sales tax was paid[NEWLINE]user: If i paid out - of - state sales tax[NEWLINE]agent: show the out - of - state dealer bill of sale. The bill of sale must show the purchase price and the amount of out - of - state sales tax paid to the dealer. Use Sales Tax Paid in Another State Sales Tax Form  pdf  at NY State Department of Tax and Finance DTF-804 form to claim credit for the state and local sales taxes you paid in the other state.[NEWLINE]user:  If i bought the vehicle from a NY State automobile dealer or an out - of - state dealer that is authorized to collect NY State sales tax[NEWLINE]agent:  bring the dealer 's bill of sale that shows that you paid NY State sales tax.  Also bring a Dealer s Bill of Sale MV-50 NY State dealer only or a completed Sales Tax Exemption { Sales Tax Form } pdf at NY State Department of Tax and Finance DTF-803 for an out - of - state dealer[NEWLINE][BOUNDARY][NEWLINE]user:  Where can I get more information about sales tax?[NEWLINE]agent: visit the NY State Department of Taxation and Finance website[NEWLINE][BOUNDARY][NEWLINE]user:  If i bought your vehicle from another person in a private sale"}
{"id": "superseg_train_2457", "dialogue": "user: sales tax info[NEWLINE]agent: Would you like to know more about sales tax and registering a vehicle in New York at a DMV?[NEWLINE]user: yes, paying the tax[NEWLINE]agent: When you register a vehicle in New York at a DMV office, you must either pay the sales tax or prove that sales tax was paid[NEWLINE]user: is anything different for someone in the Army?[NEWLINE]agent: If you do not live in New York you can defer your sales tax payment.  You will need to complete the Sales Tax Exemption {Sales Tax Form}[NEWLINE]user: can you give me other scenarios if I can think of something right now? I want to make sure I ask everything I need to know[NEWLINE]agent: Yes, we can give you specific instructions depending on the situation.[NEWLINE]user: Can you also give me more info on county use taxes?[NEWLINE]agent: Yes, I can send you to another page for information about county use taxes.[NEWLINE]user: how do I pay taxes if I bought the car from a person not from a dealership?"}
{"id": "superseg_train_2458", "dialogue": "user: What information do I need to know about proof of sales tax payment or sales tax exemption, or purchase price?[NEWLINE]agent: Is this information you need when you register a vehicle in New York at the DMV office?[NEWLINE]user: No not in New York.[NEWLINE]user: What if I do not reside in NY state or keep a residence in NY state?[NEWLINE]agent: If you are a member of the U.S. Armed Forces and do not reside in New York you are able to defer sales tax.[NEWLINE]user: What if I lease a vehicle?[NEWLINE]agent: You can look under leased vehicles.[NEWLINE]user: Do I need to pay NY State sales tax if it was paid to NY State dealer to the DMV?[NEWLINE]agent: On a good note, you do not have to pay sales tax at the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need more information about sales tax?"}
{"id": "superseg_train_2459", "dialogue": "user: can you give me details of Transfer IRP registration[NEWLINE]agent: To transfer an IRP registration and apportioned plates[NEWLINE]user: it's not my case[NEWLINE]user: but if that were the case what should I do[NEWLINE]agent:  request that the IRB transfer the registration when you buy or register the new vehicle[NEWLINE][BOUNDARY][NEWLINE]user: can i do it by mail?[NEWLINE]agent: You can transfer your IRP registration by mail. Follow the instructions on this page and Schedule A&C [ 3 ] IRP-6.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not transfer the registration immediately?[NEWLINE]agent: does not transfer registration immediately[NEWLINE]user: yes that's my case[NEWLINE]agent: surrender the apportioned plates and cab card to the IRB. Your vehicle registration will be suspended if there is a lapse of liability insurance and the apportioned plates were not surrendered.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request the transfer of an IRP registration by mail?"}
{"id": "superseg_train_2460", "dialogue": "user: Hello I need information about IRP Registration Transfer[NEWLINE]agent: do you want to know how to transfer an IRP registration and distributed plates?[NEWLINE]user: Yes[NEWLINE]agent: To transfer an IRP registration and distributed license plates, request that the IRB transfer the registration when you purchase or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer the IRP registration online?[NEWLINE]agent: You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: When will the new registration expire?[NEWLINE]agent: The new registration expires on the same date as the original registration.[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: of course If you apply by mail, send photocopies of your proof of identity.[NEWLINE]user: What happens if I don't transfer the registration right away?"}
{"id": "superseg_train_2461", "dialogue": "user: Hi there I'm reaching some information about how to do a IRP registration transfer.[NEWLINE]agent: Do you also want to transfer an apportioned plate?[NEWLINE]user: Yes, I would like some help with that too, please.[NEWLINE]agent: No problem. You need to know that the request of the IRB transfer is when you buy or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: It os possible do this process by phone?[NEWLINE]agent: You can call us about any questions you may have. But you can't transfer a IRP registration by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. But what about mail, it is possible do it through mail?[NEWLINE]agent: Yes, you can. To apply for transfer of an IRP registration by mail you need to complete and sign a schedule A&C IRP-6 1 form.[NEWLINE]user: Does it need any additional document with the form?[NEWLINE]agent: You need also have proof if ownership and insurance form FS-20 for the new vehicle to be added to your account.[NEWLINE][BOUNDARY][NEWLINE]user: I can do this process online?"}
{"id": "superseg_train_2462", "dialogue": "user: Hello I need information about IRP Registration Transfer[NEWLINE]agent: Do you want to transfer an IRP registration and distributed plates?[NEWLINE]user: Yes[NEWLINE]agent: In that case request that the IRB transfer the registration when you purchase or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: and can it be done online?[NEWLINE]agent: You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: and can it be done over the phone?[NEWLINE]agent: You cannot transfer an IRP record over the phone. You can call the IRB with questions at 1 - 518 - 473 - 5834.[NEWLINE][BOUNDARY][NEWLINE]user: and by mail?[NEWLINE]agent: If you apply by mail, send photocopies of your proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if the new vehicle weighs more than the old vehicle?"}
{"id": "superseg_train_2463", "dialogue": "user: I would like to learn more about transferring an IRP registration and need some information on the process.[NEWLINE]agent: Of course. So you want to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, I don't. I just have a few questions about it.[NEWLINE][BOUNDARY][NEWLINE]user: So how would I transfer an IRP registration in Albany?[NEWLINE]agent: Just bring all required items to the customer service counter in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have a bigger, heavier vehicle than before?[NEWLINE]agent: Does the new vehicle weigh more than the previous vehicle?[NEWLINE]user: Yes, that's why I'm asking.[NEWLINE]agent: Then you should know that there are pro-rated registration fees for the difference in weight, administrative fees for the vehicle plate transfer and fees for any fee increases that may have occurred since the original registration was issued.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am not going to transfer the registration immediately?"}
{"id": "superseg_train_2464", "dialogue": "user: I need help with transferring my IRP registration.[NEWLINE]agent: Are you looking to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, I just want to transfer the IRP registration.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to turn in the plates and transfer registration immediately?[NEWLINE]agent: Have you transferred the registration yet?[NEWLINE]user: No, I wasn't sure how.[NEWLINE]agent: Would you be interested in doing this by mail?[NEWLINE]user: Yes.[NEWLINE]agent: You will need to make and send photocopies of your proofs of identity.[NEWLINE][BOUNDARY][NEWLINE]user: That's fine. What if my new vehicle weighs more than my old one? Do the fees change?"}
{"id": "superseg_train_2465", "dialogue": "user: Hello there. I came to get advice on how to transfer an IRP registration and have several questions about the process.[NEWLINE]agent: Do you want to transfer an IRP registration and apportioned plates?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can request that the IRB transfer the registration when you buy or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a IRP registration transfer online?[NEWLINE]agent: Yes, you can apply to transfer an IRP registration online through the New York State One Stop Credentialing and Registration system OSCAR.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if I send someone else to hand in my application?[NEWLINE]agent: For this scenario, see the requirements for a second-party registration application.[NEWLINE][BOUNDARY][NEWLINE]user: I could also do it by fax. Can you transfer an IRP registration by fax?[NEWLINE]agent: Yes, for this you simply need to fax us the items described above to the IRB at518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also transfer an IRP registration at the Customer Service Counter in Albany?"}
{"id": "superseg_train_2466", "dialogue": "user: How do I go about transferring my IRP registration?[NEWLINE]agent: Do you need to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true I can't transfer an IRP registration at the DMV office?[NEWLINE]agent: Yes, it is true you cannot transfer them at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address of International Registration Bureau NYS?[NEWLINE]agent: It is International Registration Bureau NYS DMV Room 1366 Empire State Plaza, Albany, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: When will I know how much a transfer costs?[NEWLINE]agent: Fees are calculated by the jurisdiction you are in and the NY State IRB does not calculate them until your transfer has been processed.[NEWLINE][BOUNDARY][NEWLINE]user: Is there consequences if I do not transfer the registration immediately?[NEWLINE]agent: Did you not transfer your registration immediately?[NEWLINE]user: Yes, I did not transfer my registration immediately."}
{"id": "superseg_train_2467", "dialogue": "user: I need to transfer an IRP registration.[NEWLINE]agent: I can assist you with that. Will you be transferring an IRP registration and apportioned plates?[NEWLINE]user: No, just the IRP registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer the IRP registration online?[NEWLINE]agent: Yes. You can apply to transfer an IRP registration online by using the New York State One Stop Credentialing and Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: Can I request that the IRB transfer the registration when I buy a new vehicle?[NEWLINE]agent: Yes. When you buy or register your new vehicle, you can request that the IRB transfer the registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the IRP registration transferred at the customer service counter at the Albany DMV?[NEWLINE]agent: Yes. You can transfer an IRP registration there. Be sure to bring all items required to make the transfer.[NEWLINE][BOUNDARY][NEWLINE]user: What would I need if I transfer the IRP registration by mail?"}
{"id": "superseg_train_2468", "dialogue": "user: How does one replace IRP items?[NEWLINE]agent: Were the items lost or stolen?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do with my old plates once I receive the new ones?[NEWLINE]agent: You must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates[NEWLINE][BOUNDARY][NEWLINE]user: What section deals with Carrier and Fleet Information section?[NEWLINE]agent: Part 4.[NEWLINE][BOUNDARY][NEWLINE]user: What about Motor Carriers?[NEWLINE]agent: Yes we have a section on that (I'm not sure what to write with such little info for the last 2 sections)[NEWLINE][BOUNDARY][NEWLINE]user: Do you have the address for the Albany counter?"}
{"id": "superseg_train_2469", "dialogue": "user: Hello, good afternoon. i would like to know what to do in case i lost IRP items?.[NEWLINE]agent: So i understand that you have lost those items?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Aniway, lets say i apply to replace them. Can i do that by mail?[NEWLINE]agent: Sure. You must complete and sign Schedule A&C, available on PDF. In part 1 of the document, you must check the box or boxes for \"Duplicate Cab Card\", \"Replacement Plate\" and or \"Replacement Sticker\"[NEWLINE]user: I see, thanks. I know this is overkill, but what happens in case both of the plates are lost or stolen?[NEWLINE]agent: Do not worry, we can handle it. You must get the Form MV-78B Report of Lost or Stolen Motor Vehicle Items. That's from a police agency.[NEWLINE][BOUNDARY][NEWLINE]user: Right, right. Look, i heard some o f these things can be done online, Is that right?[NEWLINE]agent: That's correct. You just need to go online and search for the topic \"Motor Carriers\" then proceed.[NEWLINE][BOUNDARY][NEWLINE]user: You said before i would need to check some boxes right?"}
{"id": "superseg_train_2470", "dialogue": "user: Hello there, I have received new plates and was wondering about what to do with my old apportioned plates. Can you shed some light on this?[NEWLINE]agent: Of course. Did one or both apportioned plates remain?[NEWLINE]user: Yes, both.[NEWLINE]agent: Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And what if both of these plates get lost before I can send them back?[NEWLINE]agent: In that case you'll need to get the form Report of Lost or Stolen Motor Vehicle Items (MV-78B) from a police agency.[NEWLINE][BOUNDARY][NEWLINE]user: I thought so. And if they were not just lost, but stolen?[NEWLINE]agent: You'll have to also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to do applications by mail?[NEWLINE]agent: Yes, you can apply to replace IRP registration items by mail. Follow the instructions on our page and schedule A&C (IRP-6).[NEWLINE][BOUNDARY][NEWLINE]user: What about making an application at the DMV?"}
{"id": "superseg_train_2471", "dialogue": "user: Hello, I came here to learn more about replacing IRP registration items.[NEWLINE]agent: Of course. Have both of your apportioned plates been lost or stolen?[NEWLINE]user: Yes, I'm afraid that is the case.[NEWLINE]agent: Then you should get the form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency. Also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also apply by phone?[NEWLINE]agent: Unfortunately, you can't apply to replace IRP registration items by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Oh. Can I do it by fax then?[NEWLINE]agent: Yes, you can apply to replace IRP registration items by fax at 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: And can I also do it in person, at the DMV office?[NEWLINE]agent: Yes, you can apply to replace IPR registration items at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a random topic?[NEWLINE]agent: Motor Carriers.[NEWLINE][BOUNDARY][NEWLINE]user: My final question would be if I can also apply by mail. Can I?"}
{"id": "superseg_train_2472", "dialogue": "user: Hello, there are a few things I need to know about replacing IRP registration items. Can you help me out?[NEWLINE]agent: Of course. Do you wish to replace IRP registration items that are lost or stolen?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you must apply to the International Registration Bureau (IRB).[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply by fax?[NEWLINE]agent: Yes. You can apply to replace IRP registration items by fax at 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: What about the customer service counter? Can I apply at the one in Albany?[NEWLINE]agent: Yes, you can apply to replace IRP registration items there.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And how about applying by mail? Is that possible too?[NEWLINE]agent: Of course. You can also apply to replace IRP registration items by mail.[NEWLINE][BOUNDARY][NEWLINE]user: But I can't replace IRP registration items at a DMV local office, right?"}
{"id": "superseg_train_2473", "dialogue": "user: I want to know what to do with the old plates I have on my cab once I get the new ones[NEWLINE]agent: Do you have one or both apportioned plates?[NEWLINE]user: I have one and don't know where the other one is[NEWLINE]agent: You need to send in the plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: what is the address where I can apply for IRP replacements?[NEWLINE]agent: Customer Service Counter\u00a0 \u00a0 \u00a0Room 136\u00a0 \u00a0 \u00a0 Swan Street Building\u00a0 \u00a0 \u00a0 \u00a0Empire State Plaza\u00a0 \u00a0 \u00a0 \u00a0Albany, NY  12228[NEWLINE][BOUNDARY][NEWLINE]user: are we allowed to apply by fax?[NEWLINE]agent: Yes, you can apply to replace IRP registration items by fax at 518-486-6579[NEWLINE][BOUNDARY][NEWLINE]user: Should I report the lost plate?[NEWLINE]agent: Were both apportioned plates lost or stolen?[NEWLINE]user: yes, well one was"}
{"id": "superseg_train_2474", "dialogue": "user: Hello. I came here to get some guidance for replacing IRP registration items. Can you answer a few questions, please?[NEWLINE]agent: Of course. Do you still have one or both apportioned plates?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'm living quite a distance from the next DMV office. Can I apply by phone?[NEWLINE]agent: I'm afraid you can't apply to replace IRP registration items by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, what about applying by fax?[NEWLINE]agent: You can apply to replace IRP registration items by fax at 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: Great! So what will duplicate IRP registration items cost me?[NEWLINE]agent: A replacement of apportioned vehicle plates with a cab card costs $ 27.50, and a replacement of the cab card and sticker costs $ 2.50.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have lost both apportioned plates?"}
{"id": "superseg_train_2475", "dialogue": "user: I need help with getting replacements for IRP registration items.[NEWLINE]agent: Do you need to replace IRP registration items that have been lost or stolen?[NEWLINE]user: Yes, I believe they were stolen.[NEWLINE]agent: Okay. You will need to apply to the International Registration Bureau to get replacements.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to do this by fax?[NEWLINE]agent: Absolutely. You can apply to replace IRP registration items by using fax number 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: What if I decide to do it by phone?[NEWLINE]agent: It's not possible to apply for replacements by phone, but you can call IRB at 1-518-473-5834 for any questions you have.[NEWLINE][BOUNDARY][NEWLINE]user: Can it be done by mail?[NEWLINE]agent: Yes. You will need to complete and sign Schedule A & C in Part 1. Then check the box(es) for Duplicate Cab Card, Replacement Plate, and/or Replacement Sticker.[NEWLINE]user: Both of my plates were stolen. What should I do?"}
{"id": "superseg_train_2476", "dialogue": "user: What should I do with the remaining apportioned plates when I receive my new apportioned plates?[NEWLINE]agent: Doe one or both of the apportioned plates remain?[NEWLINE]user: Both of the apportioned plates are remaining and I need to know what I should do with them when I receive my new apportioned plates.[NEWLINE]agent: If one or both of the apportioned plates remain, you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates.  Failure to return your license plates can result in suspension of your IRB account.  The IRB will issue new apportioned plates that have a different number along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my apportioned plates are lost or stolen?[NEWLINE]agent: Have both apportioned plates been lost or stolen?[NEWLINE]user: I believe they were stolen, yes.[NEWLINE]agent: If both apportioned plates are lost or stolen, get from Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency.  Also get the same form if your items were lost because of a crime.  Your items will be replaced at no fee if the form shows the items were lost because of a crime.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply to replace IPR registration items at the DMV?[NEWLINE]agent: You can apply to replace IPR registration items at the Customer Service CounterRoom in Albany.[NEWLINE]user: What is the address of the Customer Service CounterRoom?[NEWLINE]agent: It is located at 136 Swan Street Building, Empire State Plaza in Albany, NY.[NEWLINE][BOUNDARY][NEWLINE]user: What is the topic I would be searching once the \"do it online\" button shows in the megamenu online?"}
{"id": "superseg_train_2477", "dialogue": "user: can you give me information on how to file or pay for TVB tickets[NEWLINE]agent: Did you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do I receive a TVB traffic ticket while riding a bicycle?[NEWLINE]user: yes[NEWLINE]agent: You can declare or pay for TVB inline bike / skate tickets in the same way as with any other TVB ticket online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: What is the topic on which the information is based?[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: When I return to the transaction to verify other hearing dates and times, what should I do?[NEWLINE]agent: Enter the ticket number and other information required in Step 1 Verify the information in Step 2[NEWLINE]user: How do I file a guilty plea?"}
{"id": "superseg_train_2478", "dialogue": "user: How can I request or pay for TVB tickets?[NEWLINE]agent:  If you have a Traffic Violations Bureau TVB traffic ticket that was issued in New York City[NEWLINE]user: which are the requirements?[NEWLINE]user: plead ' Guilty ' and pay tickets answerable to TVB 1plead ' Not Guilty ' and schedule a TVB hearing online, over the phone or in a TVB office[NEWLINE]agent:  plead ' Not Guilty ' and schedule a TVB hearing online, over the phone or in a TVB office[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: If my name has changed and I plead not guilty to one or more traffic tickets[NEWLINE]agent: the DMV will send you a Notice of Hearing to you with your previous name[NEWLINE]user: If my address has changed and I plead not guilty to one or more traffic tickets"}
{"id": "superseg_train_2479", "dialogue": "user: I need additional information to pay for TVB tickets[NEWLINE]agent: pleading guilty to a violation that results in 5 or more points?[NEWLINE]user: yes[NEWLINE]agent:  If you have 3 or more alcohol - related convictions on your entire driving record,[NEWLINE]user: if it is my case how do I do?[NEWLINE]agent: a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner 's Regulations.  You may want to consult with an attorney before you enter your plea.[NEWLINE]user: is also my case how do I do?[NEWLINE]agent: You may want to consult with an attorney before you enter your plea[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: how to file a guilty plea"}
{"id": "superseg_train_2480", "dialogue": "user: I need help with understanding how to pay TVB tickets.[NEWLINE]agent: I can help with that. Do you have a TVB traffic ticket issued by New York City?[NEWLINE]user: Yes, I do.[NEWLINE]agent: You can choose to plead guilty and pay for the tickets or plead not guilty and schedule a TVB hearing online, over the phone, or in a TVB office.[NEWLINE]user: So, in order to plead not guilty, I'd have to attend a hearing?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up a hearing?[NEWLINE]agent: First you will need to enter your ticket number and other required information online. Then,  verify that information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I plead guilty to an offense that carries 5 points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your driving record?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: I'm getting ready to move. Will that effect the hearing?[NEWLINE]agent: No, you will just need to provide your new address, so that a Notice of Hearing can be mailed to you. Be advised that this doesn't update your address on other DMV records. You will need to do that separately.[NEWLINE][BOUNDARY][NEWLINE]user: What if it's a bicycle-related offense?"}
{"id": "superseg_train_2481", "dialogue": "user: Can you tell me about any additional information that I may need about violations?[NEWLINE]agent: Do you need to learn about plead to or pay TVB tickets?[NEWLINE]user: Yes, I would like to learn about plead to or pay TVB tickets.[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your life of your driving record?[NEWLINE]user: Yes, I have 3 alcohol related convictions.[NEWLINE]agent: A plea of guilty to a violation that results in anything of 5 points or more may make your license to be revoked according to Part 132 of the Commissioners Regulations and you may need to have an attorney before you enter a plea.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I plea to or pay a TVB ticket or schedule a hearing?[NEWLINE]agent: You can find a TVB near you and plead there; but you may not plead to or pay a TVB ticket, or schedule a hearing at a regular DMV issuing office.[NEWLINE][BOUNDARY][NEWLINE]user: What information will i need?[NEWLINE]agent: You will need your full name and date of birth as they happen to appear on the traffic ticket.[NEWLINE][BOUNDARY][NEWLINE]user: What if all my questions cannot be answered?[NEWLINE]agent: You would need to call the Traffic Violations Bureau at 718-488-5710.[NEWLINE]user: What will I need to do if I have a new address and plead Not Guilty to one or more traffic tickets?"}
{"id": "superseg_train_2482", "dialogue": "user: I need some more info on traffic violations and pleading guilty[NEWLINE]agent: Would you like to know what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: no, I need info about getting a violation while on a bike[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know more about receiving a traffic ticket while riding a bicycle?[NEWLINE]user: yes, I need to know how to get it taken care of[NEWLINE]agent: You may plead to or pay TVB bicycle tickets in the same way as with any other TVB tickets. You can do it online, by phone, by mail or at a TVB office.[NEWLINE]user: so I can just do it online?[NEWLINE]agent: Yes, you can do it online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: If you don't notify me when my ticket is in and ready for my plea do I get a free dismissal or something else that favors me?[NEWLINE]agent: If you do not receive a notification you are still responsible to contact TVB and enter a plea for your ticket.[NEWLINE]user: what am I looking at if I just say I'm guilty?"}
{"id": "superseg_train_2483", "dialogue": "user: I have some questions about paying TVB tickets.[NEWLINE]agent: I'll be happy to assist you with that. Do you have a TVB traffic ticket that was issued by NY City?[NEWLINE]user: No, my son does.[NEWLINE]user: Okay. He has the option to plead guilty and pay the tickets or plead not guilty and schedule a TVB hearing. The hearing will be done online, over the phone, or in a TVB office.[NEWLINE]agent: Yes, that is correct. He has those options.[NEWLINE][BOUNDARY][NEWLINE]user: We just moved. Will that be an issue?[NEWLINE]agent: You will just need to provide them your new address, so that they can send a Notice of Hearing in the mail. Be advised, this does not update your other DMV records. You will need to do that separately.[NEWLINE]user: He just recently changed his last name. Will that be a problem?[NEWLINE]agent: No, the DMV will just send him the Notice of Hearing with his previous last name.[NEWLINE]user: IWhat if I'm not certain that the information he put on the traffic ticket is correct?"}
{"id": "superseg_train_2484", "dialogue": "user: Hello. I have some questions about traffic violations. Can you give me some information?[NEWLINE]agent: Of course. Do you want to know what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: No, I already read about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can plead or pay a TVB traffic ticket that you received while riding a bicycle online?[NEWLINE]user: No, I don't ride a bicycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you an attorney and would you like how to schedule TVB hearings for your clients?[NEWLINE]user: No, I'm not an attorney. How do you get this strange idea?[NEWLINE][BOUNDARY][NEWLINE]user: I think it's better if I ask the questions. How long does it take for a ticket to be reported to the DMV?[NEWLINE]agent: In some cases it can take several days for a ticket to be reported to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is it possible to pay a TVB ticket at a TVB office near me?[NEWLINE]agent: Yes, you can plead to or pay a TVB ticket, and schedule a hearing at a Traffic Violations Bureau TVB. You can not plead to or pay a TVB ticket, or schedule a hearing at a regular DMV Issuing Office.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic to me?"}
{"id": "superseg_train_2485", "dialogue": "user: I need some additional information about pleading guilty?[NEWLINE]agent: Do you need help with what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: Yes, I need help about pleading guilty to a violation with more than 5 points.[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: No, I dont have 3 or more alcohol related convictions.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have a Traffic Violation Bureau traffic ticket that was issued in New York City?[NEWLINE]agent: You would be able to plead guilty and pay tickets answerable to TVB 1 or plead not guilty and schedule a TVB hearing online, over the phone or in a TVB office.[NEWLINE]user: Do you handle parking violations?[NEWLINE]agent: The TVB does not handle traffic violations, red light camera tickets, criminal driving violations.[NEWLINE][BOUNDARY][NEWLINE]user: What topics can I look online for information?[NEWLINE]agent: You can look under the topic Tickets online.[NEWLINE][BOUNDARY][NEWLINE]user: After step 3 what happens when I select continue?"}
{"id": "superseg_train_2486", "dialogue": "user: I need address entry information for DMV records[NEWLINE]agent: New York State law requires that you report a change of residence to the DMV within 10 days.[NEWLINE]agent: Have you submitted a change of postal address online, and do not have a residence address registered with the DMV?[NEWLINE]user: yes[NEWLINE]agent: You must enter a residence address. Your residence address cannot be a post office box[NEWLINE][BOUNDARY][NEWLINE]user: If I'm not sure how my name appears?[NEWLINE]agent: Follow these rules to enter your name. names in DMV records appear in UPPER CASE and upper case in online transactions and enter only letters[NEWLINE][BOUNDARY][NEWLINE]user: if I already have a residence address registered with the DMV[NEWLINE]agent: You are not required to change it when you change your email address, but you can change your residence address if you wish.[NEWLINE][BOUNDARY][NEWLINE]user: I need details of the Document number[NEWLINE]agent: Document number. The document number is 8 or 10 characters, and is printed in the lower right corner of your DMV photo document, or on the back for document issues after January 29, 2014, The 8 character format is all numerical.[NEWLINE][BOUNDARY][NEWLINE]user: What should I use for manual bulk orders for public or private organizations?"}
{"id": "superseg_train_2487", "dialogue": "user: I need Information about transaction entries through Zip code and email entries[NEWLINE]agent: your address has changed?[NEWLINE]user: not[NEWLINE]user:  do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE]agent: Instead, follow the instructions to change your address[NEWLINE][BOUNDARY][NEWLINE]user: If you report a change of address to the US Postal Service. USA From the USA USA, Does not change my address on DMV records[NEWLINE]agent: but you can enter the new USPS address National Change of Address or NCOA address in this transaction[NEWLINE][BOUNDARY][NEWLINE]user:  If you need help[NEWLINE]agent:  refer to the sample registration documents.The registration class code for a boat is BOT[NEWLINE][BOUNDARY][NEWLINE]user: what are the insurance numbers[NEWLINE]agent: Last 4 digits of SSN. Enter the last four digits of your Social Security Number[NEWLINE]user: What is that information used for?[NEWLINE]agent: This information will be used only to help identify you for the transaction[NEWLINE][BOUNDARY][NEWLINE]user: If I submit a change of postal address online, and do not have a residence address registered with the DMV"}
{"id": "superseg_train_2488", "dialogue": "user: I need Zip Code information and email entries[NEWLINE]agent: Has your address changed?[NEWLINE]user: yes[NEWLINE]agent:  do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE]user: What more details do I need to know about the online site?[NEWLINE]agent:  You can not update your address during an online transaction. The DMV website has instructions to change your name on DMV documents and records[NEWLINE][BOUNDARY][NEWLINE]user: How manual online orders are made[NEWLINE]agent: A public organization and a private organization are defined as follows[NEWLINE][BOUNDARY][NEWLINE]user: If I already have a residence address registered with the DMV[NEWLINE]agent:  you are not required to change it when you change your mailing address, but you can change the residence address if you want to[NEWLINE][BOUNDARY][NEWLINE]user: what is the document number[NEWLINE]agent:  Document Number. The document number is 8 or 10 characters, and is printed on the lower right corner of your DMV photo document, or on the back for documents issues after January 29, 2014. The 8 character format is all numeric.[NEWLINE][BOUNDARY][NEWLINE]user: if it is not the same address?"}
{"id": "superseg_train_2489", "dialogue": "user: Hello I need information about Zip Code and Email Entries[NEWLINE]agent: ok, a question has your address changed recently?[NEWLINE]user: do not[NEWLINE]user: But if someone has recently changed their address, what should they do?[NEWLINE]agent: If your address has changed, please do not process your transaction online. Instead, follow the instructions to change your address.[NEWLINE]user: and to do that I have to have an email?[NEWLINE]agent: Yes, and Your email program must be able to receive emails from addresses that include the domain: dmv.ny.gov.[NEWLINE][BOUNDARY][NEWLINE]user: And if I change my email, do I also have to change my residence address?[NEWLINE]agent: If you already have a residence address registered with the DMV, you are not required to change it when you change your email address, but you can change the residence address if you wish.[NEWLINE]user: and how long do I have to report my change of residence?[NEWLINE]agent: New York State law requires that you report a change of residence to the DMV within 10 days.[NEWLINE]agent: You do not have a residence address registered with the DMV?"}
{"id": "superseg_train_2490", "dialogue": "user: Hello there. How are you doing? I came here because I wanted to find out more about the entry of addresses for DMV records.[NEWLINE]agent: Of course. You should know that New York State law requires you to report a change of residence to the DMV within 10 days.[NEWLINE]agent: Did you submit a mailing address change online, and do you NOT have a residence address on file with the DMV?[NEWLINE]user: No, I do have a residence address on file.[NEWLINE][BOUNDARY][NEWLINE]user: I've already gone through the basics. My questions are a bit more specific than that. For example, where do I find the number of a document?[NEWLINE]agent: The document number is 8 or 10 characters, and is printed on the lower right corner of your DMV photo document, or on the back for documents issues after January 29, 2014. The 8 character format is all numeric.[NEWLINE]user: Good to know. I was also asked for my SSN, why is that?[NEWLINE]agent: Entering the last 4 digits of your SSN is used only to help identify you for the transaction.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have a residence address on file with the DMV?[NEWLINE]agent: In that case you are not required to change it when you change your mailing address, but you can change the residence address if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: OK. And what should I do for bulk manual orders for public or private organizations?"}
{"id": "superseg_train_2491", "dialogue": "user: I came here because I have a few questions about those ZIP Code and Email Entries. Can you answer them for me?[NEWLINE]agent: Has your address changed?[NEWLINE]user: No, my address hasn't changed. Why?[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, what if there are registrations in my name that aren't shown?[NEWLINE]agent: In that case you can enter the plate or registration number to add them to the list and change the address for those registrations.[NEWLINE][BOUNDARY][NEWLINE]user: You asked before if my address had changed. How should I behave if my address DOES change?[NEWLINE]agent: If your address has changed, do not process your transaction online. Instead, follow the instructions to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. I'm also interested in reading a manual. Is it possible to order manuals online?[NEWLINE]agent: Most DMV manuals are available online through the DMV Publications page. This includes the Online Driver's Manual and Study Guide with quizzes.[NEWLINE]user: Can I also order them in a bulk for my small company?"}
{"id": "superseg_train_2492", "dialogue": "user: what are the registration renewal entry instructions[NEWLINE]agent: Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document. Enter only letters and numbers[NEWLINE]agent: you want to know the details For a boat registration number[NEWLINE]user: not[NEWLINE]user: what are the registration renewal entry instructions[NEWLINE]agent:  Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document[NEWLINE]agent:  you need help?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If my address has changed?[NEWLINE]agent: do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE][BOUNDARY][NEWLINE]user: When you submit a mailing address change online, and you do not have a residence address on file with the DMV?"}
{"id": "superseg_train_2493", "dialogue": "user: We need drivers manuals[NEWLINE]agent: Okay, most DMV manuals are available online through the DMV Publications page. You can get the Online Driver's Manual and Study Guide with quizzes.[NEWLINE]agent: Did you want to get a bulk manual order for a public organization?[NEWLINE]user: no[NEWLINE]agent: Did you want a bulk manual order for a private organization?[NEWLINE]user: yes, we need about 40[NEWLINE]agent: There is a charge of $1.00 per manual for bulk orders and a minimum order of 25 manuals[NEWLINE][BOUNDARY][NEWLINE]user: can I give you my email so I can get confirmation of the order?[NEWLINE]agent: Yes, the DMV will send you a confirmation of the transaction by email.[NEWLINE]user: can you tell me what email addresses you accept?[NEWLINE]agent: Yes, I can give you more information about email addresses[NEWLINE][BOUNDARY][NEWLINE]user: can you also give me registration renewal help?[NEWLINE]agent: You need to enter the vehicle plate number from your registration renewal notice or your registration document.[NEWLINE][BOUNDARY][NEWLINE]user: If I select, no change, on the registration then it will change nothing?"}
{"id": "superseg_train_2494", "dialogue": "user: How do I enter my registration renewal for my vehicle?[NEWLINE]agent: You should enter the vehicle plate number from your registration notice or document and should only enter letters and numbers.[NEWLINE]agent: Do you need to file a boat registration number?[NEWLINE]user: Yes, I have to file for a boat registration also.[NEWLINE]agent: You would have to exclude the letters NY and only enter the two other letters and four numbers.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I submit an address change online?[NEWLINE]agent: Make sure you check the ones you want because the changes to DMV records are only for ones you checked online and it will show the drivers license, permit or non-driver ID DMV photo document and registration records to locate under your name.[NEWLINE]user: What if there are registrations in my name I can't find or not shown?[NEWLINE]agent: All you need to do is enter the plate or registration number to include them to the list and change the address for those.[NEWLINE]user: What happens after my address change is processed?[NEWLINE]agent: There are links provided on the website to order replacement duplicate documents that show the new address and fees will apply for the duplicates.[NEWLINE]user: What if I select \"No Change\" for any photo documents or registrations?"}
{"id": "superseg_train_2495", "dialogue": "user: I need details on how to provide proof of insurance[NEWLINE]agent: Is your driver's license or vehicle registration suspended due to a lapse in auto liability insurance coverage?[NEWLINE]user: yes[NEWLINE]agent: You can provide proof that you now have insurance online or by mail.[NEWLINE]user: Will the DMV verify my coverage with your insurance company?[NEWLINE]agent: the DMV will verify your coverage with your insurance company[NEWLINE]user: what should i do then?[NEWLINE]agent: You can check the status of your insurance online. You can also check the status of your driver's license and vehicle records through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic?[NEWLINE]agent: Insurance[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for the online application?[NEWLINE]agent: You will need to see the query or suspension order to see a sample of the DMV,[NEWLINE]user: how long does it update"}
{"id": "superseg_train_2496", "dialogue": "user: can you give me details of proof of insurance[NEWLINE]agent: your driver license or your vehicle registration is suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How to get a copy of your vehicle registration summary?[NEWLINE]agent: use the Request For Driving and/or Vehicle Record Information PDF MV-15[NEWLINE]user: If my insurance company does not verify or deny the information I submit[NEWLINE]agent:  your driver license and/or vehicle registration will be, or will remain, suspended or revoked[NEWLINE]user: how to create a MyDMV account?[NEWLINE]agent: You can order and immediately download your driving record abstract through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: you need written confirmation that the DMV cleared a suspension or revocation?"}
{"id": "superseg_train_2497", "dialogue": "user: Hi I'm looking for information related to how to provide proof of insurance.[NEWLINE]agent: No problem. We are here to help you. Is your driver license or your vehicle registration suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: Yes, I got suspended.[NEWLINE]agent: No problem. You can always provide proof that you now have insurance online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: In case I want to use mail, to where I need to send the documents I file?[NEWLINE]agent: You need to send them to the NYS department of motor vehicles financial security bureau PO box 2725 albany NY 12220-0725.[NEWLINE][BOUNDARY][NEWLINE]user: there would be any problem if my insurance company doesn't verify all the information I provide?[NEWLINE]agent: Yes, there will be. If that happens, your driver license and/or vehicle registration will be or will remain suspender or revoked.[NEWLINE][BOUNDARY][NEWLINE]user: In case I got suspended or revoked, how do I get a written confirmation of it?[NEWLINE]agent: For that, you need to order your driving record or vehicle abstract.[NEWLINE]user: Then what will happens once I provide my proof of insurance?"}
{"id": "superseg_train_2498", "dialogue": "user: My license was suspended because of a lapse in my insurance. How do I show proof of insurance to get my license back?[NEWLINE]agent: Was your vehicle registration suspended, as well?[NEWLINE]user: No, just my license.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a copy of my vehicle registration abstract?[NEWLINE]agent: After you set up your MyDMV account, you can use the Request for Driving and/or Vehicle Record Information PDF [7] MV-15 to obtain your vehicle registration abstract.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to provide proof of insurance online?[NEWLINE]agent: You will need to provide your inquiry or suspension order.[NEWLINE]user: Can I do this online?[NEWLINE]agent: Do you mean providing your proof of insurance online?[NEWLINE]user: Yeah."}
{"id": "superseg_train_2499", "dialogue": "user: Do I need to provide proof of insurance?[NEWLINE]agent: Is your drivers license or your registration suspended because of lapse of automobile insurance?[NEWLINE]user: Yes, my drivers license is suspended because of lapse of insurance.[NEWLINE]agent: Some good news is you can provide proof that you now have insurance  online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Why am I not able to show proof by phone or at a DMV office?[NEWLINE]agent: Did your insurance company not verify your information?[NEWLINE]user: No, they confirmed my insurance information.[NEWLINE]agent: Do you have a myDMV account?[NEWLINE]user: Yes, I have a MyDMV account.[NEWLINE]agent: That is great, you will be able to order and immediately download your driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to get updated records?"}
{"id": "superseg_train_2500", "dialogue": "user: I have my insurance and wanted to notify you[NEWLINE]agent: Was your driver license suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: no, but don't you need to know I have it[NEWLINE]user: who are you checking with? Don't I have to tell you about my insurance first, what will you do after I send you proof of my insurance?[NEWLINE]agent: We will verify your coverage with your insurance company[NEWLINE][BOUNDARY][NEWLINE]user: what if I do it by phone?[NEWLINE]agent: Do you mean you want to provide proof by phone?[NEWLINE]user: no, not send proof or anything but like give you my info that you can check on or maybe just go take the proof myself[NEWLINE]agent: Did you want to provide proof at a DMV office?[NEWLINE]user: yeah, just go down and take my documents with me"}
{"id": "superseg_train_2501", "dialogue": "user: Hi there. I need some advice about to the documents need to proof a insurance.[NEWLINE]agent: Sure, no problem. Has your vehicle registration or license be suspended due a lapse in automobile liability insurance coverage?[NEWLINE]user: Yes it has.[NEWLINE]agent: Well, no problem. You can now provide proof of your insurance cover online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., that's very useful. What do I need to provide the proof online?[NEWLINE]agent: You will need some documents, for example, you will need the inquiry or suspension order from the dmv.[NEWLINE]user: I'll be able to do the whole process online right?[NEWLINE]agent: Are you interested into take the whole process online?[NEWLINE]user: All I can. But just if is possible. If not, then no.[NEWLINE][BOUNDARY][NEWLINE]user: What will happens if my insurance company fails to confirm my information?"}
{"id": "superseg_train_2502", "dialogue": "user: I need help with proving I have insurance[NEWLINE]agent: Was your driver license or vehicle registration suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: not yet but it looks like it will be if I don't send in proof[NEWLINE][BOUNDARY][NEWLINE]user: how can I proof I have insurance by phone? can I smartphone it in?[NEWLINE]agent: Did you want to provide proof by phone or at a DMV office?[NEWLINE]user: no, I would rather do it online but I can do it by phone or go in if I have to[NEWLINE]agent: Okay, do you have a MyDMV account?[NEWLINE]user: no[NEWLINE]agent: Would you like help creating a MyDMV account?[NEWLINE]user: yes, but in another visit when I have more time[NEWLINE]user: can I get my driving record from you?"}
{"id": "superseg_train_2503", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Violations was in motion?[NEWLINE]user: yes[NEWLINE]agent:  Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin[NEWLINE][BOUNDARY][NEWLINE]user: How does Criminal Negligence Convictions work?[NEWLINE]agent: The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE]agent: have you already been given the result of the sentence?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous alcohol-related driving conviction?[NEWLINE]agent: your license will be revoked for at least one year or until the age of 21, whichever is longer[NEWLINE][BOUNDARY][NEWLINE]user: If I'm over 21 and commit the violation"}
{"id": "superseg_train_2504", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Rape was in motion?[NEWLINE]user: yes[NEWLINE]agent: Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket.[NEWLINE]user: what role does the DMV have[NEWLINE]agent: The New York State DMV does not record out - of - state convictions of moving traffic violations of New York State non - commercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada[NEWLINE][BOUNDARY][NEWLINE]user: if I'm under 21[NEWLINE]agent: Are you under 21?[NEWLINE]user: yes[NEWLINE]agent: If you are under the age of 21 when you commit an alcohol or drug related driving violation that occurs out - of - state and you are convicted of the violation, your New York State driver license will be revoked for at least one year.[NEWLINE]user: If I have a previous alcohol-related driving conviction"}
{"id": "superseg_train_2505", "dialogue": "user: Hello, I would like to know what happens if I receive a traffic ticket in another state?[NEWLINE]agent: was the violation carried out in motion?[NEWLINE]user: Yes[NEWLINE]agent: Your New York State driver's license will be suspended if you do not respond to a ticket for a traffic violation in any state except Alaska, California, Michigan, Montana, Oregon, or Wisconsin. Your license will remain suspended until you respond to the ticket.[NEWLINE]user: Does the New York State DMV record convictions out of state?[NEWLINE]agent: The New York State DMV does not record out-of-state convictions for traffic violations by New York State noncommercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the offender is under 21 years old?[NEWLINE]agent: If you are under the age of 21 when you commit an out-of-state alcohol or drug related driving violation and are convicted of the violation, your New York State driver's license will be revoked for at least one year[NEWLINE]user: What if you have a previous alcohol or drug related driving conviction?[NEWLINE]agent: Your license will be revoked for at least one year or until the age of 21, whichever is longer.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens to the license when there are convictions for criminal negligence, murder or assault?"}
{"id": "superseg_train_2506", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Violations was in motion?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: if the Rape was with alcohol and drugs?[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: Was Negligence Convictions?[NEWLINE]user: yes[NEWLINE]agent: The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE]agent: do you want to know what is the result?[NEWLINE]user: yes[NEWLINE]agent: your NY State Driver License will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: if the violation was in motion?[NEWLINE]agent:  Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of DMV[NEWLINE]agent:  The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE][BOUNDARY][NEWLINE]user: If I am under the age of 21 when I commit an out-of-state alcohol or drug related driving violation?"}
{"id": "superseg_train_2507", "dialogue": "user: Hi, i was on vacation out of NY not long ago and got a ticket. What could be the consequences?[NEWLINE]agent: Did you received that ticket because a moving violation?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: It was alcohol or drug related, then?[NEWLINE]user: No, neither that too.[NEWLINE][BOUNDARY][NEWLINE]agent: It is related to a conviction fro criminal negligence, homicide or assault?[NEWLINE]user: Sorrily, yes. Was related to negligence.[NEWLINE]agent: If that was the case, the NY DMV has records of all those out-of-state convictions for any NY driver for criminal negligence, which resulted in death.[NEWLINE]agent: Did you receive any results for those actions?[NEWLINE]user: Yes, i have results for the inquiry for that action.[NEWLINE]agent: If you already received results, then most probably outcome is that your license will be revoked.[NEWLINE][BOUNDARY][NEWLINE]user: For how long it will be revoked?[NEWLINE]agent: At least a year.[NEWLINE][BOUNDARY][NEWLINE]user: That penalty applies for moving violations as well?"}
{"id": "superseg_train_2508", "dialogue": "user: Hello, good day. I have a question regarding to what happens if I get a traffic wicket in another state.[NEWLINE]agent: Do you have any ticket for a traffic violation?[NEWLINE]user: Yes. I think I have one.[NEWLINE]agent: Well, in that case, you need to know that your NY state driver license may be suspended if you fail to answer a ticket for a moving violation on any state except for alaska, california, michigan, montana, oregon or wisconsin.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I'm under 21, and got the ticket?[NEWLINE]agent: Did you committed any driving violation related to alcohol or drug out-of-state?[NEWLINE]user: Yes, I think I have committed one related to alcohol.[NEWLINE]agent: For that kind of cases, your new york state driver license will be revoked for at least a year.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if this violation occurred on canada?[NEWLINE]agent: In that case your NYS driver license will be revoked for at least 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for higher charges?"}
{"id": "superseg_train_2509", "dialogue": "user: Hello there. I would like to know what happens when I receive and keep a ticket from out the state.[NEWLINE]agent: Have you committed any moving violation?[NEWLINE]user: Yes, I have.[NEWLINE]agent: You must know that your license will be suspended until your answer the ticked, except for alaska, california, michigan montana, oregon or wisconsin.[NEWLINE][BOUNDARY][NEWLINE]user: I had this ticked when I was older than 21, this makes any difference?[NEWLINE]agent: This driving violation is related to alcohol or drugs?[NEWLINE]user: Yes, it is.[NEWLINE]agent: In that case, your drive licence from the new york state, will be suspended for at least 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for someone under 21?[NEWLINE]agent: There is also a revoke, but it will be for at least a year or until the age of 21, whichever is longer.[NEWLINE]user: What happens if there is any previous alcohol or drugs related driving violation?"}
{"id": "superseg_train_2510", "dialogue": "user:  What happens if I get a traffic ticket in another state?[NEWLINE]agent: was the violation in motion?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: was the rape related to alcohol and drugs?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent:  you are 21 or older?[NEWLINE]user: yes[NEWLINE]agent:  If you are 21 years of age or older when you commit an alcohol or drug related driving violation in any other state or the provinces of Ontario and Quebec in Canada and you are convicted of the violation[NEWLINE]user: I need more information[NEWLINE]agent:  your New York State driver license will be revoked for at least 90 days. Out - of - state drivers ticketed in New York State should contact the Motor Vehicle Department of their own state or province about the effect of a conviction in New York State[NEWLINE]user: is my case"}
{"id": "superseg_train_2511", "dialogue": "user: Hey there. I need some information about convictions for assault and how they affect my license.[NEWLINE]agent: Of course. The New York State DMV records the out-of-state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death.[NEWLINE]agent: Do you want to know what this means for your license?[NEWLINE]user: No, I can imagine. I'm afraid I'll lose my license, especially since I depend on it.[NEWLINE][BOUNDARY][NEWLINE]user: I had problems with alcohol and driving before, does this mean my license is gone?[NEWLINE]agent: Yes, your license will be revoked for at least one year or until the age of 21, whichever is longer.[NEWLINE][BOUNDARY][NEWLINE]user: Wonderful, FML. What if I fail to answer a moving violation in NY?[NEWLINE]agent: Drivers from any state, except those from the six states listed above, will have their driver licenses suspended in their own state for failure to answer a moving violation in New York State.[NEWLINE]user: Well, for how long will my license be suspended? I don't know why I am even asking, my license is going to be revoked anyway.[NEWLINE]agent: Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket.[NEWLINE]user: But wait, what if all this happened OUTSIDE of NY?"}
{"id": "superseg_train_2512", "dialogue": "user: can i get a driver's license if i am under 18[NEWLINE]agent: Do you want to know the Graduate License Law?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: want details of the Senior License before 18[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: are you 18 years old[NEWLINE]user: yes[NEWLINE]agent: not eligible for a senior license turns 18?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: how is the trial period for new drivers[NEWLINE]agent: Once you pass your road test or restore a revoked driver license,  you will have 6 month probationary period. During this time[NEWLINE]user: After the suspension is over, what should I do?"}
{"id": "superseg_train_2513", "dialogue": "user: Hello I need additional information about how to obtain a driver's license[NEWLINE]agent: Are you in the Trial period for new drivers?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Is your first license valid for 5 years?[NEWLINE]user: Yes[NEWLINE]agent: apply for a Class D driver's license?[NEWLINE]user: Yes[NEWLINE]agent: For a Class D, DJ Class, and Class E driver's license, the expiration date of your learner's permit becomes the expiration date of your driver's license. Together, the learner's permit and driver's license are valid for a maximum of 5 years.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to get a New York driver's license, what should I do?[NEWLINE]agent: When you pass your driving test, you must submit your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when the revocation ends?"}
{"id": "superseg_train_2514", "dialogue": "user: I need a driver's license please help me.[NEWLINE]agent: Yes, certainly. Are you a New York State resident and over 16 years of age?[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am and this is my first time around.[NEWLINE]agent: Are you over 18?[NEWLINE]user: No I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: My friend wants to renew her license, can you tell me how?[NEWLINE]agent: You can click on the number to see how to renew your license [ 11 ].[NEWLINE][BOUNDARY][NEWLINE]user: What class license will I get if I'm not 18?[NEWLINE]agent: Most people get a class D-Operator if 18 or older or a DJ-Junior Operator if under 18.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions for me if I'm 17?"}
{"id": "superseg_train_2515", "dialogue": "user: How do I do if I need a license and I am a minor[NEWLINE]agent: you want to know the Graduate License Law[NEWLINE]user: yes[NEWLINE]agent: you are under age 18 or under age 18?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If i pass the test?[NEWLINE]agent: the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks[NEWLINE][BOUNDARY][NEWLINE]user: how Get a learner permit?[NEWLINE]agent: Before you can get a license, you must apply for a learner permitat DMV office and take the written test. You can prepare by reading the New York State Driver 's Manual and taking practice tests[NEWLINE][BOUNDARY][NEWLINE]user:  If i are convicted of one of the violations above or 2 other moving violations during the second probation period"}
{"id": "superseg_train_2516", "dialogue": "user: hello I need information about how to get a driver's license[NEWLINE]agent: of course New York State residents 16 years of age and older can apply for a New York driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: and if the person is under 18 years old?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what the Graduate License Law indicates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what Senior license before 18 indicates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: What if I am not eligible for a senior license?[NEWLINE]user: Yes[NEWLINE]agent: want to know what happens If you are not eligible for a senior license, are you turning 18?"}
{"id": "superseg_train_2517", "dialogue": "user: how Get a driver license[NEWLINE]agent: you want to know how is the Trial period for new drivers[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how long your first license is valid[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know about drivers from other countries[NEWLINE]user: yes[NEWLINE]agent:  You can drive in New York State with a valid driver license from another country. You don t need to apply for a New York State driver license unless you become a New York State resident.[NEWLINE]user: If i choose to get a New York driver license following the steps explained on this page[NEWLINE]agent: you must give your foreign driver license to the DMV road test examiner. The local DMV office will destroy your foreign driver license after 60 days[NEWLINE][BOUNDARY][NEWLINE]user: If I live in a house in New York State for 90 days, is it considered \"alleged evidence\" that you are a New York State resident?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. A judge considers the law and the evidence of your intent and decides if you are a resident of New York State[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_2518", "dialogue": "user: Hello there, I have some questions about obtaining a driver license.[NEWLINE]agent: Of course. New York State residents age 16 or over can apply for a New York driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after I pass my road test?[NEWLINE]agent: Have you passed your road test?[NEWLINE]user: No, not yet.[NEWLINE]user: Well, can you still tell me what happens after I pass it, please?[NEWLINE]agent: After passing the road test the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Can I prove my residence by showing that I lived in an apartment in NY for a year?[NEWLINE]agent: Yes. A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. A judge considers the law and the evidence of your intent and decides if you are a resident of New York State.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I have to do before I can get a license?"}
{"id": "superseg_train_2519", "dialogue": "user: Good morning, greetings!. I'm about to be ready to get a license so i thought i would need some info about it, please.[NEWLINE]agent: Welcome!. That was indeed a good idea. You must know that all residents on NYS who are age 16 or over, can apply for a NY driver license.[NEWLINE][BOUNDARY][NEWLINE]user: Sweet, i'm almost 16. Hey, I have this cousin who is from out-of -state but i think he's moving here to NY, can he change its license from there to one on NY?[NEWLINE]agent: Sure. He can refer to DMV information about moving to New York, and how to change its out-of-state license.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I'm going to tell him then. Once again with my case, What kind of license i would need or get? Can you tell me?[NEWLINE]agent: IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow, that's nice. Hey, sorry but again with that thing of being out-of-state. A friend of mine comes from Chicago to study in here, she can be considered as a resident and be able to get a NY license?[NEWLINE]agent: That's would be a judge doing to determine that. Most probable outcome is not, as by traffic law, all those who are from another state or country are not considered NY residents.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow, that sounds a little bit complicated. As similar on this, Are there any considerations for me being under 18?[NEWLINE][BOUNDARY][NEWLINE]agent: There is. Would you like me to tell you about the graduated license law?[NEWLINE]user: Yeah, please, i would like that.[NEWLINE]agent: You told me before you were about to turn 16, didn't you?[NEWLINE]user: Yeah, that's correct. That's why i' looking for information."}
{"id": "superseg_train_2520", "dialogue": "user: I need to update my address.[NEWLINE]agent: Have you had a recent address change?[NEWLINE]user: Not yet, but I'm getting ready to move.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make payments?[NEWLINE]agent: You can submit your payment at the DMV Revenue Accounts Drop box. Be advised that any check or money order dropped off after 3:00pm will not be entered into your escrow account until the next day.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my escrow amount?[NEWLINE]agent: You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number.[NEWLINE]user: Why is it saying my account is disabled?[NEWLINE]agent: If your account balance is zero or a negative amount, your account will be disabled.[NEWLINE][BOUNDARY][NEWLINE]user: How does an escrow account work?"}
{"id": "superseg_train_2521", "dialogue": "user: I want to know what an escrow amount is when it comes to the DMV[NEWLINE]agent: The DMV requires a minimum escrow amount of at least $200 for search accounts. It is recommended that you keep enough money in the escrow account to cover 2 months of transactions[NEWLINE]agent: Did you want to know about changing your escrow amount?[NEWLINE]user: yes[NEWLINE]agent: Okay, to change your escrow amount you need to send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and it has to include the account number.[NEWLINE][BOUNDARY][NEWLINE]user: can I have your mailing address where I can add to my escrow?[NEWLINE]agent: DMV Revenue AccountsPO Box 2409Albany, NY 12220-0409[NEWLINE][BOUNDARY][NEWLINE]user: I have 2 accounts and want to close one, can I move money between the 2?[NEWLINE]agent: You can have the amount transferred to another escrow account that you have with DMV[NEWLINE][BOUNDARY][NEWLINE]user: another question is do you need my new address if I moved into a new place?[NEWLINE]agent: Yes, you need to notify DMV Revenue Accounts of the change.[NEWLINE]user: we notify DMV and not ACH or both?"}
{"id": "superseg_train_2522", "dialogue": "user:  How do I close my account?[NEWLINE]agent: you want to close your escrow account[NEWLINE]user: not[NEWLINE]agent: you do not have letterhead?[NEWLINE]user: not[NEWLINE]user: When I close the account what should I do[NEWLINE]agent: please be sure to let us know what you want done with the remaining balance, if any, left in your account[NEWLINE]user: If there is a remaining balance in my account, can I issue a refund check?[NEWLINE]agent: you can have the balance transferred to another escrow account that you have with DMV[NEWLINE][BOUNDARY][NEWLINE]user: how is Payment by mail?"}
{"id": "superseg_train_2523", "dialogue": "user: Hello I need information on How do I close my account?[NEWLINE]agent: Do you want to close your escrow account?[NEWLINE]user: Yes[NEWLINE]agent: To close your escrow account, submit a request to close your account by mail, fax, or email to the DMV Income Accounts. Email scoring to DMV income accounts. Application must be on letterhead, must include your account number, and must be signed and dated.[NEWLINE]user: And what should I do when I close the account?[NEWLINE]agent: Be sure to let us know what you want the remaining balance, if any, to do to your account.[NEWLINE]user: What if I don't have letterhead?[NEWLINE]agent: You can send the request on your monthly statement.[NEWLINE]user: and can I write a check with the outstanding balance?[NEWLINE]agent: of course If there is a remaining balance in your account, you can write a refund check, or you can transfer the balance to another escrow account you have with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I am interested in subscribing to this service?"}
{"id": "superseg_train_2524", "dialogue": "user: Hey there. I was wondering if you could help me to find out some information related to close a, escrow account.[NEWLINE]agent: Sure, there is no problem. I need to ask you, the account belongs to you?[NEWLINE]user: Yes, is related to me.[NEWLINE]agent: Alright. Sure. There is a process you have to go through, you need to send a request to close your account by mail, fax or email to the dmv revenue accounts. The request must be on your letter head, there must be your account number and must be signed and dated too.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I can do all that. But before do it, can you tell me for what is the escrow account? Because I never had to use it.[NEWLINE]agent: Sure, no problem. An escrow account is a payment alternative for users of the DMV, that way you don't need to send money or checks for every transaction, you just do a deposit on your escrow account and the money is debited every time a transaction is done.[NEWLINE][BOUNDARY][NEWLINE]user: That's handy. But What happens if I close my account and there is money in it?[NEWLINE]agent: The remaining balance in your account can be refund by a check or can be transferred to another escrow account you may have with the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: The only way to do this process is by mail?[NEWLINE]agent: Not at all. You can also send the documents and forms by fax at 518-473-9644 or email, it would like approximately 2-3 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Any person can create an escrow account, right?"}
{"id": "superseg_train_2525", "dialogue": "user: Hi, good morning. I'm used to pay for certain services coming from you, but i want to lighten up a little everything related to that. So, i created a escrow account, but could you tell me what's the minimum for that?[NEWLINE]agent: If you want to cover only the minimum, then you must know that escrow amount requested is at least $200 for search accounts. A wise action is to refill the account with at least 2 months of coverage.[NEWLINE]agent: Are asking this because you want to change your escrow amount?[NEWLINE]user: No, i'm not planning to do that.[NEWLINE]agent: Is your account balance currently on zero or have a negative amount?[NEWLINE]user: Yeah, it's almost zero, that's why i was asking about the minimal amount.[NEWLINE]agent: You have to be careful on that, because if your account reaches zero, then it will be disabled. That bring some consequences, sch as not being able to pay for transactions until your payment is received and processed. Instead, if you have a negative amount, it only means that you account is overdrawn.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Lets say i close my account but i left some money there. Can i have it back?[NEWLINE]agent: Sure. You can have a refund check issued or you can have that balance transferred to another escrow account, if you still have another one with DMV.[NEWLINE]user: O.k, so, how do i close the account then?[NEWLINE]agent: Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll keep that on mind. Say what can you tell me about drop-off payments?[NEWLINE]agent: They are the fastest way to submit a payment. That box is located at the DMV Customer Service Counter on the first floor of the Swan Building in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: An by ACH, can i do that?"}
{"id": "superseg_train_2526", "dialogue": "user: Hello there. Can you please explain the escrow amount definitions to me? I could use some guidance on them too.[NEWLINE]agent: Of course. The DMV requires a minimum escrow amount of at least $ 200 for search accounts. We recommend that you keep enough money in the escrow account to cover 2 months of transactions.[NEWLINE]agent: Do you want to change your escrow amount?[NEWLINE]user: Yes, that is one of the things I wanted to do.[NEWLINE]agent: Then you must send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and include the account number.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do that asap. What about drop-off payments?[NEWLINE]agent: Do you NOT use ACH?[NEWLINE]user: Yes, I don't use ACH. What about it?[NEWLINE]agent: In that case the fastest way to submit a payment is at the DMV Revenue Accounts Drop-box. The Drop-box is located at the DMV Customer Service Counter on the first floor of the Swan Street Building in Albany. Any check or money order dropped off by 3:00 pm will be entered into the escrow account that day.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. By the way, what DMV products can I use my escrow account to pay for?[NEWLINE]agent: Your escrow account can be used to pay for copies of motor vehicle accident reports by mail-order or bulk order driver license record abstracts, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Can I add money to my escrow account by email too?"}
{"id": "superseg_train_2527", "dialogue": "user: Hi there. I'm looking for information related to how to manage a escrow account.[NEWLINE]agent: Sure. No problem. Are you interested into close it or something like that?[NEWLINE]user: Yes, I think I almost don't use it, so I probably will close it.[NEWLINE]agent: O.k. no problem, you just need to send a request to close your account by mail, fax or email to the dmv revenue accounts section.[NEWLINE]user: Great. But what will happens to the money that still remains there?[NEWLINE]agent: You can get it back, with a refund check issued by the dmv or you can transfer it to another escrow account you have with the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Some few days ago, I changed my residence, to a new house, so about this letter, which address should I use, the old or the new one?[NEWLINE]agent: You must send the dmv both address.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., great. And once my account get close, which will be the next step?[NEWLINE]agent: You'll need to be sure to let us know what do you want to do with the remaining balance, if there is any.[NEWLINE]user: alright, good. But, what happens if I don't have a letterhead?"}
{"id": "superseg_train_2528", "dialogue": "user: Hello, I'm having some troubles with stuff related to a escrow account and I would need some help.[NEWLINE]agent: No problem. An escrow account is a special type of account where you can have money for your transactions with the dmv.[NEWLINE]agent: Are you interested into change your escrow amount?[NEWLINE]user: No, That's not what I'm looking for.[NEWLINE]agent: Do you know what happens if your account balance reaches zero  or negative, right?[NEWLINE]user: Not really.[NEWLINE][BOUNDARY][NEWLINE]user: In case I change my address, how can I update it?[NEWLINE]agent: Your are about to change it or have already changed?[NEWLINE]user: I have already change it.[NEWLINE]agent: In that case you need to notify the dmv revenue accounts.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do that in the request of my monthly statement?"}
{"id": "superseg_train_2529", "dialogue": "user: I need information about renewing my business license.[NEWLINE]agent: I'll be happy to help you with that. Do you need information about your license period?[NEWLINE]user: No, I just need to renew.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you trying to do an early renew?[NEWLINE]user: No, it's getting ready to expire at the end of the month.[NEWLINE][BOUNDARY][NEWLINE]agent: So, it hasn't expired yet. Am I correct?[NEWLINE]user: Yeah, not until the end of this month.[NEWLINE]agent: That's great. I'll help you with the renewal process, but for future information, you can renew your license up to 6 months after the expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for that information. I've just recently moved, can I still renew online?[NEWLINE]agent: If you have not amended the address of your facility, you will not be able to renew online until you complete a form with your new facility address and send it to DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. How do I renew by mail?"}
{"id": "superseg_train_2530", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: Are you an ONLINE RENEWING DISTRIBUTOR?[NEWLINE]user: Yes[NEWLINE]agent: it is important that you read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond[NEWLINE][BOUNDARY][NEWLINE]user: can I renew online?[NEWLINE]agent: To renew online, you must have the\u00a0\u00a0\u00a0 Installation number of your Commercial Certificate see a sample\u00a0\u00a0 Validation number of your Commercial Certificate see a sample[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee[NEWLINE]agent: Did you already receive the request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What happens in the event that the owner, partner or official of the company was found guilty of a felony or misdemeanor?[NEWLINE]agent: If a company owner, partner or officer who owns or operates the facility has a felony or misdemeanor conviction or is lost since the last renewal of the facility certificate"}
{"id": "superseg_train_2531", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: Are you a DEALER WISHING TO RENEW ONLINE?[NEWLINE]user: Yes[NEWLINE]agent: ok we invite you to read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond [2].[NEWLINE][BOUNDARY][NEWLINE]user: and a question If an owner has a felony conviction, is it lost since the last renewal of the installation certificate that happens?[NEWLINE]agent: In that case complete the VS-2 Facility Renewal Application and a Declaration of Ownership and / or Permission to Use Place of Business pdf [6] VS-19 mail it to us.[NEWLINE][BOUNDARY][NEWLINE]user: What if I recently made a Change of Address?[NEWLINE]agent: You cannot renew online if the installation address has changed and you have not changed the installation address. Complete these forms with the address of your new facility and send them to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee[NEWLINE][BOUNDARY][NEWLINE]user: And can it be renewed online?"}
{"id": "superseg_train_2532", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: want to know the important notes for distributors who want to renew online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to renew online?[NEWLINE]user: Yes[NEWLINE]agent: Do you want to renew online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What if the landlord was convicted of a felony or misdemeanor?[NEWLINE]agent: If a company owner, partner, or officer who owns or operates the facility has a felony or misdemeanor conviction or loses since the facility's last certificate renewal,"}
{"id": "superseg_train_2533", "dialogue": "user: How do I renew by mail my business license?[NEWLINE]agent: Complete the application we sent for Facility Renewal and attach a check for the fee.[NEWLINE]agent: Did you receive your application?[NEWLINE]user: No I did not receive my application.[NEWLINE]agent: You will need to call the Office of Vehicle Safety and Clean Air at 1-518-474-0919[NEWLINE][BOUNDARY][NEWLINE]user: Is there any early renewal?[NEWLINE]agent: You can renew as early as 60 days of expiration.[NEWLINE][BOUNDARY][NEWLINE]user: How long are licenses valid?[NEWLINE]agent: Your business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I send the application and fee to when mailing?[NEWLINE]agent: You would mail it to NYS DMV Bureau of Consumer & Facility Services Application,Unit P.O. Box 2700, Albany, NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: Are there ways to look for more topics?"}
{"id": "superseg_train_2534", "dialogue": "user: I came here to get some information about renewing a business license. Can you answer me a few questions about renewing it by mail?[NEWLINE]agent: Of course. You can renew it by mail, for example. We will send you a Facility Renewal Application VS-2. Simply complete the application and send it with a check for your renewal fee to.[NEWLINE]agent: Did you NOT receive your application by mail?[NEWLINE]user: Yes, I didn't receive any application by mail.[NEWLINE]agent: Then you should call the Office of Vehicle Safety and Clean Air at 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Can I also renew the license early, before it runs out?[NEWLINE]agent: Yes, you can renew if the facility certificate Inspection Station license will expire within the next 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. What can you tell me about the license period?[NEWLINE]agent: All business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: And what if the license is expired?[NEWLINE]agent: You can renew if the facility certificate or Inspection Station license expired within the last six months.[NEWLINE][BOUNDARY][NEWLINE]user: There's another problem. I have been charged as guilty for commiting a crime, which I didn't do. Does this pose a problem when renewing my license?[NEWLINE]agent: In that case complete the Facility Renewal Application VS-2 and a Statement of Ownership and/or Permission to Use Place of Business (VS-19) and send it to us by mail.[NEWLINE][BOUNDARY][NEWLINE]user: But I could renew it right away, before it is expired, right?"}
{"id": "superseg_train_2535", "dialogue": "user: Hello, I have some questions about renewing a business license.[NEWLINE]agent: Of course. Do you want to learn more about the license period?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: All business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's good to know. By the way, can you suggest a topic for me?[NEWLINE]agent: More Info.[NEWLINE]user: Wow, now that is a great topic. Can you suggest another topic?[NEWLINE]agent: Yes. More Info.[NEWLINE][BOUNDARY][NEWLINE]user: That just blows my mind. Let's talk about more information then. What if my license is expired? What can I do about that?[NEWLINE]agent: You can renew if the facility certificate or Inspection Station license expired within the last six months.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also renew a license before it expires? In advance?[NEWLINE]agent: Yes. You can renew it if the facility certificate Inspection Station license will expire within the next 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What do I need to renew it online?"}
{"id": "superseg_train_2536", "dialogue": "user: I need information about renewing my business license.[NEWLINE]agent: Do you know what your license period is?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. For future reference, whether a business registration or Inspection station license, it will be valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. What if I let my business license expire?[NEWLINE]agent: If your business license has been expired for 6 months or less, you can still have it renewed.[NEWLINE][BOUNDARY][NEWLINE]user: My business partner was recently convicted of a felony. Will that effect the renewal process?[NEWLINE]agent: Yes. You will need to complete the Facility Renewal Application VS-2, as well as the Statement of Ownership and/or Permission to Use Place of Business form, and send it in the mail.[NEWLINE]user: Does it have to be done by mail?[NEWLINE]agent: Yes. It has to be done by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to renew my business license more than a month before the expiration date?"}
{"id": "superseg_train_2537", "dialogue": "user: I've temporarily taken one of my vehicles off the road. Do I need to return the professional plate?[NEWLINE]agent: No, you can keep your plate and store it at most DMV offices.[NEWLINE]agent: How do I register my vehicle in the future?[NEWLINE]user: Yeah, I plan to register it again later on.[NEWLINE]agent: When you do register your vehicle again, you need to visit the DMV office that has your plates. Don't forget to bring you receipt form FS-6 T and other documents needed to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about professional plates?[NEWLINE]agent: Your local police or parking enforcement agency can give you more information about parking regulations.[NEWLINE]user: Do I need to pay a custom plate fee when I renew?[NEWLINE]agent: No. If your registration is in the first year of a two year registration, you'll need to submit a request for refund for motor vehicles and drivers license to get a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Is picture plate and professional plate the same thing?[NEWLINE]agent: Yes, they are.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my professional plates to standard plates for a vehicle?"}
{"id": "superseg_train_2538", "dialogue": "user: Hello, I would like to know If I remove a vehicle from the road, can I keep my photo or my professional license plates?[NEWLINE]agent: Yes You can store your photograph or professional license plates at most DMV offices.[NEWLINE]agent: Do you want to use your stored photo or professional license plates to register another vehicle?[NEWLINE]user: Yes[NEWLINE]agent: To register the vehicle again, or to use your stored photo or professional license plates to register another vehicle, you must visit the office that has your vehicle plates. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I register my license plates in another vehicle?[NEWLINE]agent: You should visit the office that has the license plates on your vehicle. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: And won't I pay the custom license plate fees when I renew my registration?[NEWLINE]agent: If your registration is in the first year of a two-year registration, you must submit a Refund Request or Fee Paid for Motor Vehicle Registrations and Driver's Licenses pdf MV-215 to request a refund of the fee balance. A $ 1.00 processing fee is subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE]user: and the plates can give me some benefit?"}
{"id": "superseg_train_2539", "dialogue": "user: hello a question If I remove a vehicle from the road, can I keep my photo or my professional license plates?[NEWLINE]agent: Yes. You can store your photograph or professional license plates in most DMV offices.[NEWLINE]agent: Do you want to know what to do to register the vehicle again, or to use your stored photo or professional license plates to register another vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and what is the cost of the plates?[NEWLINE]agent: Our image and our professional dishes have a variety of prices. You can explore the styles available using the categories above to find detailed pricing information on the plate that interests you.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I have to leave my badge?[NEWLINE]agent: You can store your photo or professional license plates in most DMV offices. Find a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there about the new image plate developed for a group or organization?[NEWLINE]agent: A packet of detailed information about the custom plate image plate development program, including the MV-415 pdf custom plate development application is available here.1. Professional license plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted you such privileges. For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?"}
{"id": "superseg_train_2540", "dialogue": "user: hello. I'm searching some information related to when a vehicle is removed from the road, I mean when is not used any more, but I want to keep the professional plates.[NEWLINE]agent: No problem, in this type of cases, you can keep your plates and store them at most dmv offices.[NEWLINE]agent: Are you interested into keep this plates stored or use them to register another vehicle?[NEWLINE]user: I want to keep using them, but in a new vehicle.[NEWLINE]agent: Great. You just will need to go then to the office that has your vehicle plates.[NEWLINE]user: Do I have to bring any document or form or something like that?[NEWLINE]agent: Yes, make sure that you bring the receipt form fs-6 t and all the other documents required to register your vehicle.[NEWLINE]user: And where I can find that form you mention?[NEWLINE]agent: You'll have to find a dmv office, then you will receive a receipt form fs-6t once you surrender your plates.[NEWLINE][BOUNDARY][NEWLINE]user: Is possible to get new plates for a organization?[NEWLINE]agent: Yes, it's possible, we have a detailed information packet about the custom plate picture and the plate development program, including the request for the development of custom plates.[NEWLINE]user: It's possible to get more information about it, regarding the privileges about parking?"}
{"id": "superseg_train_2541", "dialogue": "user: I've been wondering about something. Should I choose to remove my vehicle from the road, am I allowed to keep my professional plates?[NEWLINE]agent: Yes, you are. You can store your picture or professional plates at most DMV offices.[NEWLINE]agent: Do you want to register a vehicle again, or to use your stored picture or professional plates to register another vehicle?[NEWLINE]user: Yes. At a later point of time.[NEWLINE]agent: In that case, you must visit the office that has your vehicle plates. Make sure that you bring the receipt form FS-6 T and the other documents required to register your vehicle.[NEWLINE]user: Let's say I want to surrender my plates. Do I get something in exchange to proof that I did?[NEWLINE]agent: Yes, you will receive a receipt form FS-6 T when you surrender your plates. Verify the information listed on the receipt, make sure that the receipt displays the words \"Stored at Local Office\", and keep this receipt. We will indicate on the registration record that the vehicle plates have been stored.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information about my new picture plate available?[NEWLINE]agent: Of course. A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available here. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: In that case you must submit a Request for refund or fee paid for motor vehicle registrations and driver licenses (MV-215) to apply for a refund of the balance of the fee. A processing fee of $ 1.00 is subtracted from your refund. You will not receive a refund if the registration expires in less than one year.[NEWLINE][BOUNDARY][NEWLINE]user: And what exactly is the pricing on plates?"}
{"id": "superseg_train_2542", "dialogue": "user: Hello. How are you doing? I came here to inform myself about a few things. For example, if I can keep my picture plates if I remove a vehicle from the road.[NEWLINE]agent: Yes. You can store your picture or professional plates at most DMV offices.[NEWLINE]agent: Did you plan to register the vehicle again, or to use your stored picture or professional plates to register another vehicle?[NEWLINE]user: No, not really. That vehicle is permanently retired.[NEWLINE][BOUNDARY][NEWLINE]user: I'm planning to get a new picture plate for my company. Do you have any useful information about that kind of plates?[NEWLINE]agent: Of course. A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available on our website. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.[NEWLINE]user: Is there anything else you can tell me about that kind of plates?[NEWLINE]agent: A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available on our website. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: In that case you must submit a Request for refund or fee paid for motor vehicle registrations and driver licenses (MV-215) to apply for a refund of the balance of the fee. A processing fee of $ 1.00 is subtracted from your refund. You will not receive a refund if the registration expires in less than one year.[NEWLINE]user: I see. Do you have more information?"}
{"id": "superseg_train_2543", "dialogue": "user: I'm removing my truck from the road for a while and I need to know what to do with my professional plates.[NEWLINE]agent: You can keep your professional plates and have them stored for you at most DMV offices.[NEWLINE]agent: Do you plan to register your vehicle again in the future?[NEWLINE]user: Yes. I will be registering it again later on.[NEWLINE]agent: Great. When you are ready to register your vehicle again, you need to go to the DMV office that has your plates stored. Be sure to bring your receipt form FS-6 T and any other documents you need to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What about my custom plate fees? My vehicle was only registered for a year.[NEWLINE]agent: Since you've only had the registration for a year, you qualify for a refund for your custom plate fee. To get your refund, you need to submit Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215. You will be charged a $1.00 processing fee.[NEWLINE][BOUNDARY][NEWLINE]user: How much do professional plates cost?[NEWLINE]agent: The prices of professional plates vary. You can browse the available plate styles and view detailed pricing information on our website.[NEWLINE][BOUNDARY][NEWLINE]user: How much do the personalized picture plates cost?[NEWLINE]agent: These plates can be purchased for an additional fee, but their prices vary. You can find pricing information for specific plates on our website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about parking privileges with professional plates?"}
{"id": "superseg_train_2544", "dialogue": "user: I am planning to remove a vehicle from the road, and I would like to know if I can keep my photo or my professional plates.[NEWLINE]agent: Of course. You can store your picture or professional plates at  DMV offices.[NEWLINE]agent: Will you register your vehicle in the future?[NEWLINE]user: Yes, I will later.[NEWLINE]agent: When you go to do that, you must visit the office that has your vehicle plates. You need to bring the receipt form FS-6 T and the other documents required.[NEWLINE][BOUNDARY][NEWLINE]user: What is a picture or professional plate?[NEWLINE]agent: It's a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I get to the DMV office?[NEWLINE]agent: You will receive a the form FS-6 T when you surrender your plates. Verify the information listed on the receipt form, please. You must see the words \"Stored at Local Office\". We will indicate on the registration record that the vehicle plates have been stored.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new picture plate developed for a group or organization?[NEWLINE]agent: Find a detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates pdf MV-415. You need to know that professional plates do not grant you special parking privileges, unless the city, town or village where you station your vehicle has granted you such privileges. Please, contact your local police or parking enforcement agency  or the agency that is responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?"}
{"id": "superseg_train_2545", "dialogue": "user: Tell me about how to remove a vehicle from the road and keep my picture or professional plates[NEWLINE]agent: You can keep your picture or professional plates at most DMV offices[NEWLINE]agent: Do you want to register the vehicle again, or use your stored picture or professional license plates to register another vehicle?[NEWLINE]user: Hmmm, not right now.[NEWLINE][BOUNDARY][NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE]user: Can I have more info?[NEWLINE]agent: Yes. You can contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations[NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: I repeat... In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE][BOUNDARY][NEWLINE]user: What is a professional plate?[NEWLINE]agent: Is a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number[NEWLINE]user: Can I browse the available styles of picture and professional plates online?"}
{"id": "superseg_train_2546", "dialogue": "user: I need information about background checks to obtain approval for a hazardous materials endorsement.[NEWLINE]agent: Have you passed the background check?[NEWLINE]user: Yes, I have.[NEWLINE]agent: As long as you pass the written test and background check, you can get a CDL with a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my application was approved or not?[NEWLINE]agent: You will receive a notification of approval in the mail along with instructions to obtain your CDL with the HazMat endorsement at your local DMV office.[NEWLINE]user: Why is the background check necessary?[NEWLINE]agent: To get the HazMat endorsement, federal laws require background checks that involve fingerprinting and US citizenship identification.[NEWLINE][BOUNDARY][NEWLINE]user: What would cause me to be disqualified for the HazMat endorsement?[NEWLINE]agent: There are many things TSA may disqualify you for under federal laws.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for getting the HazMat endorsement?[NEWLINE]agent: To qualify, you will need to be a U.S. citizen or legal permanent resident of the U.S and present proof of your citizenship. You will also need to meet federal medical requirements in 49 CFR Part 391 and have a valid USDOT Medical Examiner's Certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to get fingerprinted?"}
{"id": "superseg_train_2547", "dialogue": "user: Is it all possible for me to get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: On a good note the DMV will provide a CDL with the HazMat endorsement that is valid for 90 days; but we cannot issue one until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be notified of the results of my background check?[NEWLINE]agent: The Federal Transportation and Security Admininstration or TSA will notify you by mail with the results of the background check.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my application has been approved or disapproved?[NEWLINE]agent: We will mail you your approval along with how to go to the DMV office and obtain a CDL with the HazMat endorsement and your CDL will display the expiration date of your HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I mail the completed form and a copy of legal status?[NEWLINE]agent: You can mail your form and legal status to HazMat UnitNYS DMV6 Empire State Plaza, Albany, NY 12228, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am not able to pass the written test or the background checks?[NEWLINE]agent: Did you pass the written test and background checks?[NEWLINE]user: Yes, I passed the written test and background checks.[NEWLINE]agent: That is great because if you didn't the DMV would issue your CDL without the HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the background checks are not complete and approved before endorsement expires?"}
{"id": "superseg_train_2548", "dialogue": "user: Hello, I would like to know if I can get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: No. We cannot issue the HazMat endorsement until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail the written exam or background checks?[NEWLINE]agent: you have not passed the written test?[NEWLINE]user: yes, I could not approve[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: When should I apply?[NEWLINE]agent: The rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified. You must answer 80% or more of the questions correctly to pass the exam. You can take the exam as many times as necessary until you pass the exam[NEWLINE][BOUNDARY][NEWLINE]user: And how can I take my fingerprint?[NEWLINE]agent: Fingerprints are done by appointment only. You must contact Identogo to select a fingerprint location and schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I request the results of the verifications?"}
{"id": "superseg_train_2549", "dialogue": "user: Hi, I'd like to know what happens if I don't pass the written exam or the background checks?[NEWLINE]agent: Do you want to know what the DMV will do if you fail the written test or background checks?[NEWLINE]user: Yes[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything that can disqualify me for a HazMat endorsement?[NEWLINE]agent: Yes, under federal law, the TSA of the Federal Transportation Safety Administration may disqualify you from being authorized to carry hazardous materials if[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a hazardous materials endorsement (HazMat)?[NEWLINE]agent: You must first have a CDL to apply for the HazMat endorsement. A driver with a New York State CDL license must have an \"H\" or \"X\" HazMat approval to operate commercial vehicles carrying hazardous materials. Read the CDL CDL-10 Handbook, the CDL-11 Hazardous Materials Handbook pdf and the Driver's License Class Descriptions pdf MV-500C for more information.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.[NEWLINE]user: What do I need to do to start background checks?"}
{"id": "superseg_train_2550", "dialogue": "user: Hi, I'd like to know what happens if I don't pass the written exam or the background checks?[NEWLINE]agent: I don't pass the written test or background checks?[NEWLINE]user: if it is true do not pass the test[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: And how will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement.[NEWLINE]user: What is needed to start background checks?[NEWLINE]agent: To initiate background checks, the rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified.[NEWLINE]user: and how many opportunities do I have to take the exam?[NEWLINE]agent: You can take the exam as many times as necessary until you pass the exam[NEWLINE]user: How will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything that can disqualify me for a HazMat endorsement?"}
{"id": "superseg_train_2551", "dialogue": "user: What if I do not pass the written test or the background checks?[NEWLINE]agent: you do not pass the written test or the background checks?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How will I know whether or not my application has been approved?[NEWLINE]agent: We will mail you notification of approval along with instructions to go into a DMV office to obtain a CDL with the HazMat endorsement. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement.[NEWLINE]user: How long is it valid for?[NEWLINE]agent: The endorsement is valid for five years[NEWLINE][BOUNDARY][NEWLINE]user: if I don't pass the written test or the background checks[NEWLINE]agent:  the DMV will issue a CDL that does not have a HazMat endorsement[NEWLINE][BOUNDARY][NEWLINE]user: How do I provide my fingerprints for background checks?[NEWLINE]agent:  Fingerprinting is done by appointment only. You must contact Identogo to select a fingerprinting location and schedule an appointment. Visit https://uenroll.identogo.com or by calling 1 - 877 - 472 - 6915.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I send the completed HazMat form?[NEWLINE]agent: HazMat UnitNYS DMV6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: how initiate background checks?"}
{"id": "superseg_train_2552", "dialogue": "user: Hi, I'd like to know if I can get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: No. We cannot issue the HazMat endorsement until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail the written exam or background checks?[NEWLINE]agent: want to know what happens if you fail the written test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: under what circumstances is endorsement possible?[NEWLINE]agent: We cannot issue the HazMat endorsement until the background checks are completed and approved. The DMV will provide a CDL with the HazMat endorsement that is valid for 90 days only if you applied to renew a current New York State CDL with a HazMat endorsement[NEWLINE][BOUNDARY][NEWLINE]user: and what is required to initiate background checks?"}
{"id": "superseg_train_2553", "dialogue": "user: I've been wondering what happens if I fail the written tests. Can you explain this, please?[NEWLINE]agent: Sure. Have you failed a written test or the background checks?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: In that case the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to pass the test? Can I repeat it?[NEWLINE]agent: You must answer 80 % or more of the questions correctly to pass the test. You can take the test as many times as necessary until you pass the test.[NEWLINE][BOUNDARY][NEWLINE]user: How long do background checks usually take?[NEWLINE]agent: It normally takes at least 30 days from the date you submit your fingerprints to complete the background check. However, the time period can be longer than 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I prepare myself for the HazMat test?[NEWLINE]agent: You can study the hazardous materials section of the NYS Commercial Driver License Manual (CDL-10), or study the Hazardous Materials Manual (CDL-11).[NEWLINE][BOUNDARY][NEWLINE]user: Will do. I have one final question about fingerprinting though. Can I just come in for fingerprinting or how does it work?"}
{"id": "superseg_train_2554", "dialogue": "user: I have a query in relation to getting a temporary HazMat endorsement. Is there any way I can get this temporary endorsement before background checks have been completed?[NEWLINE]agent: Unfortunately, we cannot issue any HazMat endorsement until all of our background checks have been completed and are approved. A CDL is provided by the DMV with the necessary HazMat endorsement[NEWLINE]user: Because it takes so long to get the temporary endorsement and due to the fact that I need this temporary HazMat endorsement urgently, is there anything I can do in the meantime?[NEWLINE]agent: As I have just mentioned, we are unable to provide you with a temporary HazMat endorsement before background checks are completed[NEWLINE][BOUNDARY][NEWLINE]user: What is the exact waiting time for background checks to be completed when waiting for a temporary HazMat endorsement?[NEWLINE]agent: Usually, background checks take 30 days from the date that your fingerprints were submitted. It can happen, however, that this may take longer than 30 days[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to get a temporary HazMat endorsement issued by the DMV?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Is there a written test that needs to be taken in order to get a Hazmat endorsement?[NEWLINE]agent: Yes, there is a written test that must be passed. You must pay the $5.00 written test fee at your nearest DMV office and take the test[NEWLINE][BOUNDARY][NEWLINE]user: What happens in a situation where I don't pass the written test or the background checks carried out on me are not satisfactory?[NEWLINE]agent: Have you recently been advised that you did not pass the written test or the background checks?"}
{"id": "superseg_train_2555", "dialogue": "user: Hello I need information about my rights since a DMV complaint has been filed against me[NEWLINE]agent: a Protected the license, registration or certification of your installation?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if a complaint is filed against me?[NEWLINE]agent: You must first know that the New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers, and other related businesses in New York State.[NEWLINE]user: What do I have to do to be able to legally operate as a business?[NEWLINE]agent: You must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What if I choose to appeal?[NEWLINE]agent: If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the Administrative Appeal Form [2] AA-33A, which must be accompanied by the applicable filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I lose my license?[NEWLINE]agent: The license, registration or certification of your facility allows you to operate in New York State. Complaints filed and charges filed against you may result in the loss of your privilege to operate as a business in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: and why ALJ only imposes civil penalties?"}
{"id": "superseg_train_2556", "dialogue": "user: what are my rights if a complaint or other DMV charges have been filed against me[NEWLINE]agent: have the license, registration or certification of your installation[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: If I pay my fine and / or penalty or fulfill my applicable suspension period?[NEWLINE]agent:  you will be back in business after complete compliance[NEWLINE][BOUNDARY][NEWLINE]user: What to do if a complaint is filed against me[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE][BOUNDARY][NEWLINE]user: what is the result of the hearing,[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user:  Avoid Losing Your Facility License, Registration or Certification[NEWLINE]agent:  Your facility license, registration or certification enables you to operate in NYS. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS.[NEWLINE]user: Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS"}
{"id": "superseg_train_2557", "dialogue": "user: Hi there. Good day. I want to know if a complaint are filed against me.[NEWLINE]agent: Do you have a facility license, registration or certification?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K., no problem. do you have a complain filed against you right now?[NEWLINE]user: No, as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the complaint process?[NEWLINE]user: No, I don't know how to do with that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested into know about the hearing process?[NEWLINE]user: Not right now, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to have more information regarding to how to avoid losing your facility license, registration or certification?"}
{"id": "superseg_train_2558", "dialogue": "user: What are my rights if a complaint or other DMV charges have been filed against you?[NEWLINE]agent: Do you want to protect your installation license, registration or certification?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know what to do if a complaint is filed against you?[NEWLINE]user: yes[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE]agent: Do you want to know what to do to legally operate as such a business?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If the complaint is not resolved with the CSR?[NEWLINE]agent: the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation[NEWLINE]user: How is the AFI complaint process?"}
{"id": "superseg_train_2559", "dialogue": "user: What are my rights if a complaint or other DMV charges have been filed against you?[NEWLINE]agent: Do you want to protect your installation license, registration or certification?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: how is the complaint process[NEWLINE]agent: a hearing must be held first[NEWLINE][BOUNDARY][NEWLINE]user: If I choose to appeal[NEWLINE]agent: you have 60 days from the date of the ALJs decision to file the Administrative Appeal Form [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE]user: what is the result of the hearing[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: he result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in NYS. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced[NEWLINE][BOUNDARY][NEWLINE]user: \u00a0is the result of the hearing"}
{"id": "superseg_train_2560", "dialogue": "user: Good morning. I was interested into know if i have any rights or resources available in case i'm against a complaint?[NEWLINE]agent: Sure, you have a few of those. First, Are you looking for information to protect your facility license, registration or certification?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, could be possible you're interested in knowing what to do in case a complaint is filed against you, then?[NEWLINE]user: That could be, but no, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: It looks like you already got some info then. Lets see, Do you want to know about the complaint process?[NEWLINE]user: No, is not like that at all. What else you have?[NEWLINE][BOUNDARY][NEWLINE]agent: Well, is by any chance that you are looking for information about the hearing process after the complaint filing?[NEWLINE]user: Yeah, that's it, that's what i'm looking for. Wow, i thought i was going empty handed.[NEWLINE]agent: All right. For the hearing process, you can hire an attorney and to bring that attorney to your hearing. In that regard, you must know that the DMV would be the petitioner in this case and the complainant may be a witness for this case.[NEWLINE]agent: Do you want to know what could happen on the results?[NEWLINE]user: Yes, please, it would be useful for future reference.[NEWLINE]agent: Good, The cause's judge may sustain al, or none of the charges. It could be no action, a warning, imposition of suspension, revocation or civil penalties.[NEWLINE]user: And if i have to pay something?"}
{"id": "superseg_train_2561", "dialogue": "user: what are my rights if a complaint or other DMV charges have been filed against me[NEWLINE]agent: Do you want to protect your installation, registration or certification license?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What to do if a complaint is filed against me?[NEWLINE]agent: he New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE]user: how to legally operate as such a business[NEWLINE]agent: you must register with DMV. Once your application is approveds you will receive a certificate from DMV[NEWLINE]user: I need more information[NEWLINE]agent: you will receive a certificate from DMV[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent:  Return to DMV Publications[NEWLINE][BOUNDARY][NEWLINE]user: if i pay my fine and/or penalty or serve out period of suspension[NEWLINE]agent:  you will be back in business after complete compliance[NEWLINE][BOUNDARY][NEWLINE]user: how to protect my business?"}
{"id": "superseg_train_2562", "dialogue": "user: we got a complaint against our shop and want help[NEWLINE]agent: Would you like to know how to Protect Your Facility License, Registration or Certification?[NEWLINE]user: no we want help with a complaint[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the who and what when a complaint is filed against you?[NEWLINE]user: yes[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NYS.  They will be be involved in this matter.[NEWLINE]agent: Are you set to legally operate as a business?[NEWLINE]user: Yes, I hope so. we took care of all of that stuff already[NEWLINE]agent: So it is taken care of because to legally operate you must register with DMV.[NEWLINE]user: and then we get a certificate???[NEWLINE]agent: Yes, once your application is approved you will receive a certificate from DMV[NEWLINE][BOUNDARY][NEWLINE]user: who is the commissioner now?"}
{"id": "superseg_train_2563", "dialogue": "user: How can I request benefits?[NEWLINE]agent: To do it you must send\u00a0 Original installation request pdf VS-1v[NEWLINE][BOUNDARY][NEWLINE]user: and do I need to have a Zoning Test?[NEWLINE]agent: don't you have proof of zoning?[NEWLINE]user: Yes[NEWLINE]agent: ok if someone doesn't have proof of zoning, they shouldn't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: and must have proof of trade name?[NEWLINE]agent: do you have your trade name proof?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: Click here for more information on workers' compensation insurance[NEWLINE][BOUNDARY][NEWLINE]user: and where can I get the authority certificate and sales tax identification number?"}
{"id": "superseg_train_2564", "dialogue": "user: How do I apply to open a repair shop in New York State?[NEWLINE]agent: you must submit Original Facility Application and show proof you have permission to use the property from the owner with a notarized statement.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have proof of zoning?[NEWLINE]user: No, I do not have proof of zoning.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Certificate of Authority?[NEWLINE]user: No, at this time I do not have Certificate of Authority.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you happen to have the Proof of Business Name?[NEWLINE]user: yes, I have proof of business name.[NEWLINE]agent: do you know what to do if you don't have proof of business name yet?[NEWLINE]user: No, I am not sure what to do in that situation.[NEWLINE]user: Would I not submit my application with DMV if I do not have business name?"}
{"id": "superseg_train_2565", "dialogue": "user: Hi, can you tell me how can I request?[NEWLINE]agent: You must sendOriginal installation request pdf VS-1   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]user: should i have zoning proof?[NEWLINE]agent: don't have zoning proof?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I still do not have a Certificate of Authority?[NEWLINE]agent: If you don't already have your Certificate of Authority, don't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I want to become a New York State Registered Repair Shop?[NEWLINE]agent: you should   see the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82 s  Download and Read Repair & Body Shop VS-145 Business Requirements PDF[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I still don't have my proof of Workers' Compensation Insurance?[NEWLINE]agent: If you don't already have proof of Workers' Compensation Insurance, don't submit an application to DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: and where do i get the requirements?"}
{"id": "superseg_train_2566", "dialogue": "user: and can i request by mail?[NEWLINE]agent: of course You must send a printed copy of your application, the associated documents and the fee[NEWLINE]agent: Do you want more information?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and should i have a zoning test?[NEWLINE]agent: If you don't have proof of zoning, don't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: What happens after I send the application?[NEWLINE]agent: Once your application is complete and accurate, a repair shop record will be issued to you.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there on the Official Repair Shop?[NEWLINE]agent: The DMV does not provide official posters for repair shops. You can buy these signs at various sign shops and automotive supply stores. Please refer to the Motor Vehicle Repair and Body Shop Regulation pdf CR-82 82.7 for specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: If I still don't have my proof of Workers' Compensation Insurance?"}
{"id": "superseg_train_2567", "dialogue": "user: Hello, how should I send the request?[NEWLINE]agent: You must send    Original installation request pdf VS-1     that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]agent: and have a zoning test?[NEWLINE]user: Yes[NEWLINE]agent: Are you sure you have the zoning test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and can i send by mail?[NEWLINE]agent: You must send a printed copy of your request, the associated documents and the fee to this address[NEWLINE]agent: Do you want more information?[NEWLINE]user: For more information, contact Application Processing at 1 - 518 - 474 - 0919.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to become a New York State DMV Registered Repair Shop?"}
{"id": "superseg_train_2568", "dialogue": "user: How should I apply?[NEWLINE]agent: You must send   Original installation request pdf VS-1 s   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]user: and do I have to have Zoning Proof?[NEWLINE]agent: don't have zoning proof?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the forms, or call 1 - 518 - 474 - 0919 for more information.[NEWLINE]user: What do I need to do to convert my repair shop registered with the New York State DMV?[NEWLINE]agent: consult the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82   download and read Repair & Body Shop business requirements PDF[NEWLINE][BOUNDARY][NEWLINE]user: And how do I do if I still don't have my Proof of Workers' Compensation insurance?[NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?"}
{"id": "superseg_train_2569", "dialogue": "user: how to open a repair?[NEWLINE]agent:  You must submitOriginal Facility Application pdf [ 3 ] VS-1 that you have permission to use the property at the business location notarized statement from property owner, lease may be contingent on facility approval, sub - lease with primary lease, mortgage, deed or receipted tax bill[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Proof of zoning[NEWLINE]agent: you have proof of zoning?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I have an employee, family included[NEWLINE]agent:  you must submit proof of Workers Compensation Insurance. You can visit the NY State Workers Compensation Board website for instructions on this process[NEWLINE]user: If I still don't have proof of Workers' Compensation Insurance[NEWLINE]agent:  do not submit an application with DMV yet[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to become a New York State DMV Registered Repair Shop?"}
{"id": "superseg_train_2570", "dialogue": "user: can you give me an idea of the things I need to apply to open a body shop?[NEWLINE]agent: You will have to submit the Original Facility Application, and you need proof that you have permission to use the property at the business location and I can give you the rest of what will be needed if you want[NEWLINE][BOUNDARY][NEWLINE]user: proof of zoning is needed? or do you know that info already[NEWLINE]agent: You don't have proof of zoning?[NEWLINE]user: yeah, not yet but looking into it[NEWLINE]agent: Okay, don't submit an application with DMV yet until you get proof of zoning[NEWLINE][BOUNDARY][NEWLINE]user: what about certificate of authority, I don't have that either?[NEWLINE]agent: If you don't have it do not submit an application with DMV yet[NEWLINE][BOUNDARY][NEWLINE]user: when I get it all together where do I send it?[NEWLINE]agent: NYS DMVBureau of Consumer & Facility ServicesApplication UnitP.O. Box 2700Albany, NY  12220-0700[NEWLINE][BOUNDARY][NEWLINE]user: where should I start if I want to register my body shop?"}
{"id": "superseg_train_2571", "dialogue": "user: I want to open an auto repair shop and was wondering if it's possible to complete the application by mail.[NEWLINE]agent: Yes. You will need to send a hard copy of your application, any associated documents, and a money order or check for the fee.[NEWLINE]agent: Do you need more information about application processing?[NEWLINE]user: Yes, that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find information about Workers Compensation Insurance for my business?[NEWLINE]agent: You can find this information on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Will DMV provide me with an official auto repair shop sign?[NEWLINE]agent: No, but you can purchase these from a sign shop or automotive supply store.[NEWLINE]user: Are there any requirements for my repair shop sign?[NEWLINE]agent: Yes. Be sure to view Motor Vehicle Repair and Body Shop Regulations on our website for the specific requirements.[NEWLINE]user: Is the Motor Vehicle Repair and Body Shop Regulations list available in pdf form for me to view?"}
{"id": "superseg_train_2572", "dialogue": "user: How to Change the Name in the Title After the Lease Purchase At a DMV Office[NEWLINE]agent: Do you want to know what to bring?[NEWLINE]agent: have all the evidence?[NEWLINE]user: yes[NEWLINE]agent: proof of identity such as a NYS License, Permit, or Non - Driver ID card must be current or not expired for more than 2 years[NEWLINE][BOUNDARY][NEWLINE]user: When I buy a vehicle from a leasing company what should I have?[NEWLINE]agent:  in your name.The title must be issued in your name before you can sell or transfer the vehicle. You can transfer the title by mail or at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Where can dealers find information about filing or removing a lien?[NEWLINE]agent:  See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: and what should i send by mail[NEWLINE]agent:  NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany, NY 12228 - 0331[NEWLINE]user: the title you must have completed?"}
{"id": "superseg_train_2573", "dialogue": "user: What do I need to bring to the DMV office to change name on title after lease buyout?[NEWLINE]agent: You would need to bring a completed Vehicle Registration application.[NEWLINE]agent: Do you have other kinds of proof?[NEWLINE]user: No, I do not need to bring other proof I have the completed Vehicle Registration.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of payment do I need to show for the sales tax paid?[NEWLINE]agent: You would need an FS-6 T receipt issued by the DMV, or obtain a Claim for Sales Tax Exemption from the leasing company and a bill of sale; or a Dealer Retail Certificate of sale MV-50 completed by the dealer located in New York state.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be on the title?[NEWLINE]agent: It would have to have the buyer and seller information and odometer and damage disclosure statements for all vehicles that are 10 years old or newer.[NEWLINE][BOUNDARY][NEWLINE]user: Can dealers find information about filing or removing a lien?[NEWLINE]agent: You would need to see Remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: Is there particular information I need to show proof of ownership?"}
{"id": "superseg_train_2574", "dialogue": "user: as it is through a DMV office[NEWLINE]agent: must bring several things[NEWLINE]agent: You do not have a Vehicle Registration / Title Application[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Where can dealers find information about filing or removing a lien?[NEWLINE]agent: See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: how is by mail[NEWLINE]agent:  an FS-6 T receipt issued by DMV [ to get an FS-6 T,s   you must obtain a Claim for Sales Tax Exemption DTF-803 from the leasing company and a bill of sale and bring these items to a local DMV office  a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State[NEWLINE][BOUNDARY][NEWLINE]user: what else do i need to bring to the office[NEWLINE]agent: a completed Statement of Transaction Sale or Gift of Motor Vehicle, Trailer,  All - Terrain Vehicle ATV[NEWLINE]user: I need more information"}
{"id": "superseg_train_2575", "dialogue": "user: Hello I need information about what to bring to the DMV office?[NEWLINE]agent: Bring[NEWLINE]agent: don't have the vehicle title?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: You must have the title issued in your name. The title must be issued in your name before you can sell or transfer the vehicle. You can transfer the title by mail or at a DMV office.[NEWLINE]agent: Is the title in your name?[NEWLINE][BOUNDARY][NEWLINE]user: What information should the title have?[NEWLINE]agent: New York or out-of-state title must be complete[NEWLINE][BOUNDARY][NEWLINE]user: Where can distributors find information on how to file or remove a lien?[NEWLINE]agent: See Remove or add a lien holder of a title[NEWLINE]user: Where can distributors find information on how to file or remove a lien?"}
{"id": "superseg_train_2576", "dialogue": "user: Can you answer a few questions about registering a vehicle, please? I plan to visit the DMV office next week.[NEWLINE]agent: Of course. Please bring a completed Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON) with you.[NEWLINE]agent: Would you like to know what other documents instead of those two you can use to register?[NEWLINE]user: No, thank you. I already have these two documents ready.[NEWLINE][BOUNDARY][NEWLINE]user: What other documents do you need, a proof of my payment of the sales tax?[NEWLINE]agent: Yes, we accept an FS-6 T receipt issued by DMV or a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State.[NEWLINE]user: Where should I send all these documents?[NEWLINE]agent: To the NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany, NY 12228-0331.[NEWLINE]user: Alright. What else should I put inside in the envelope?[NEWLINE]agent: The New York State title or other acceptable proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: My dealer requested information about removing a lien. Where can he find it?[NEWLINE]agent: See the section \"Remove or add a lienholder from a title\" on our website.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do I need to include buyer and seller information with the title?[NEWLINE]agent: Yes. The title must have completed buyer and seller information, both the leasing company and the buyer must provide their signatures, dates of transfer, and addresses.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. What else should I include?"}
{"id": "superseg_train_2577", "dialogue": "user: Good evening. I recently bought a car from a company and want to change the name that appears in title. Can i do that at a DMV Office?[NEWLINE]agent: Of course you can. You only need to bring a completed Vehicle Registration / Title Application Form MV-82 or Application for Title MV-82TON.[NEWLINE]agent: Don't you have any of these Forms?[NEWLINE]user: Yeah, i don't have any of those right now. What to do then?[NEWLINE]agent: No need to worry. You can bring any other ID proof to us, such as a NYS license, a Permit or a non.driver ID card which is current or haven't expired for more than 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, lucky i have some of that. Look, i'm looking for the info but,i should have had my name in the title when i bought the vehicle, right?[NEWLINE]agent: That's correct. Is better that way so you can avoid any troubles if you decide to sell or transfer the vehicle afterwards.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, yeah, i'll have to keep that on mind next time, heh. Say, that other day i was in a dealership and hear something about liens and not knowing where to get information. Could you tell me something about it?[NEWLINE]agent: No problem. IF you know someone with a similar situation, just tell them to go online and look for information under Remove or add a lienholder from a tittle.[NEWLINE][BOUNDARY][NEWLINE]user: Great, that has been written down. In any case i couldn't go to a DMV office, those proof which you mentioned before can be sent by mail? Are those the same as before?[NEWLINE]agent: The same. A copy of your NYS Driver License, Permit or Non-Driver ID Card, currently valid or not being expired for more than 2 years.[NEWLINE]user: And, about the forms, are they the same ones, too?"}
{"id": "superseg_train_2578", "dialogue": "user: Goof afternoon. I heard that you offer the possibility to change a name in a vehicle's tittle on your offices, is that right?[NEWLINE]agent: That information is correct. All you need to do is to bring to any DMV's office a completed Form MV-82 or Form MV-82TON. In both cases, it applies to Vehicle or Title registration.[NEWLINE]agent: Just in case, Are you in possession of any Id proof, in case we need it from you?[NEWLINE]user: No, i think i don't have any of those.[NEWLINE][BOUNDARY][NEWLINE]user: All right. Say, are you referring by any chance any NY license or something like that, to serve as proof?[NEWLINE]agent: That's exactly what i meant before. If you have a NYS driver license, or Permit or even a Non-Driver ID card that hasn't expired over 2 years, you can submit it as proof.[NEWLINE][BOUNDARY][NEWLINE]user: Ahh, then i wasn't so diverted, huh?. Hey, don't know if you can clarify me this, but i was about to buy a car but the dealer told me he couldn't give me the vehicle because having a lien on its title. IS there a way to remove that?[NEWLINE]agent: Yes, there is. He must go online and the search for \"Remove or add a lienholder from a title\" in our search tool.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, well, not that i'm seeing him shortly but at lest is good to know there is something. Another question now. Are there any additional document that can serve as proof?[NEWLINE]agent: in fact, there are. You can submit a proof of payment of the sales tax. DMV can provide you with FS-6 T receipt after you claim a sales tax exemption. Also, you can add a Form MV-50 aka Dealer Retail Certificate of Sale, completed by a dealer located in NY.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i was guessing it could be more of those documents. These can all be sent via mail or delivered in person at your offices, right?"}
{"id": "superseg_train_2579", "dialogue": "user: I just bought a car from a leasing company and need to get it put in my name. I was wondering if it was possible to do this by mail.[NEWLINE]agent: Yes, this can be done by mail. You will need to complete the Vehicle Registration/Title Application or Application for Title.[NEWLINE][BOUNDARY][NEWLINE]user: Where can a dealer find information about getting a lien removed from a title?[NEWLINE]agent: A dealer can find this information on our website under Remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a title put in my name at a DMV office?[NEWLINE]agent: Absolutely. Be sure to bring all the necessary documents when you go.[NEWLINE]agent: Do you have the Application form I mentioned above?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one?[NEWLINE]agent: If you don't have the application, you'll need to provide a proof of identity like a copy of your NYS Driver License, a Permit, or ID card. Your proof of identity must be current or have not been expired for more than 2 years.[NEWLINE]user: My license has been expired for about a year and a half. Will they still accept it?[NEWLINE]agent: Yes. As long as your license hasn't been expired for more than 2 years, it will be accepted as a proof of identification.[NEWLINE]user: If I do decide to do this by mail, where do I send it to?"}
{"id": "superseg_train_2580", "dialogue": "user: what form do I need to mail in when I change the name on a lease I bought?[NEWLINE]agent: You will need the Vehicle Registration/Title Application or the Application for Title[NEWLINE]user: what types of proof do you accept for identity?[NEWLINE]agent: You will need proof of identity such as a copy of your NYS Driver License, Permit, or Non-Driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: Is there online info that shows how dealers can find information about filing or removing a lien?[NEWLINE]agent: We have a page that shows how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need if I can go in instead of mailing it?[NEWLINE]agent: null[NEWLINE]agent: will you need to provide other kinds of proof when you come in?[NEWLINE]user: yes, I might have to[NEWLINE]agent: We will accept documents such as a NYS License, Permit, or Non-Driver ID card that is current and not expired for more than 2 years[NEWLINE]user: will I need the same form as when I do it by mail?"}
{"id": "superseg_train_2581", "dialogue": "user: hello a question is it possible that I receive reminders by email and / or text?[NEWLINE]agent: want more information about that topic?[NEWLINE]user: Yes[NEWLINE]agent: You can sign up to receive email and / or text reminders before your driver's license, email and / or text reminders before your driver's license,[NEWLINE]agent: Is your driver's license about to expire when you register?[NEWLINE]user: Yes[NEWLINE]agent: You may not receive electronic reminders until the next time it expires[NEWLINE][BOUNDARY][NEWLINE]user: I received an email from New York State DMV messages @ nydmv.messagingchannel.com about an improvement in the Electronic Reminder program. Is this real?[NEWLINE]agent: Yes it is. You received the email from mess protected email because you are in the DMV Electronic Reminders program.[NEWLINE][BOUNDARY][NEWLINE]user: so what should i do to receive the reminders?[NEWLINE]agent: for this Sign up to receive email reminders and / or text messages online[NEWLINE]user: What if the driver's license is commercial CDL can also subscribe?"}
{"id": "superseg_train_2582", "dialogue": "user: I wanted to know how to sign up for alerts[NEWLINE]agent: would you like to know more about what you will receive if you sign up?[NEWLINE]user: yes[NEWLINE]agent: You can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.[NEWLINE]user: so if I sign up and my license is going to expire in the next week you will let me know I should get a new one?[NEWLINE]agent: If your driver license is about to expire when you sign up, you may not get electronic reminders until the next time it is due.[NEWLINE]user: can you tell me where to go to sign up?[NEWLINE]agent: Yes, I will send you to a page where you can sign up to get email and/or text reminders[NEWLINE][BOUNDARY][NEWLINE]user: will my wife or I get the reminders for our vehicles?[NEWLINE]agent: Are you asking about vehicle registration renewal?"}
{"id": "superseg_train_2583", "dialogue": "user: I want to sign up for email reminders[NEWLINE]agent: Would you like to know what the reminders will cover?[NEWLINE]user: yes[NEWLINE]agent: Okay, you can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.[NEWLINE]agent: Is your driver license, non-driver ID, registration, inspection, medical certification or medical variance close to expiring?[NEWLINE]user: My ID is about to expire, that is why I wanted to sign up for reminders so I remember to get a new one[NEWLINE]agent: since your ID is close to expiring when you sign up for reminders, you might not not get electronic reminders until the next time it\u2019s due[NEWLINE][BOUNDARY][NEWLINE]user: can I email you if I have problems with your reminders?[NEWLINE]agent: Yes, you can contact us.[NEWLINE]user: can I use the email you use to send me reminders to talk to you?[NEWLINE]agent: You will receive email reminders from messages@nydmv.messagingchannel.com because you are in the DMV Electronic Reminders program. Please do not write to this email address, because you will not receive a response.[NEWLINE][BOUNDARY][NEWLINE]user: for who are the medical certification reminders you mentioned earlier?"}
{"id": "superseg_train_2584", "dialogue": "user: You can help me get text reminders from the DMV[NEWLINE]agent: would you like to know more about email and text reminders?[NEWLINE]user: no, I want to know how to get the email and text reminders[NEWLINE][BOUNDARY][NEWLINE]agent: Did you have a question about the emails we sent out?[NEWLINE]user: yes, how do I get them[NEWLINE]agent: If you sign up for email reminders you will receive emails from messages@nydmv.messagingchannel.com because you have signed up for the DMV Electronic Reminders program.[NEWLINE]user: what if I need to contact you by email?[NEWLINE]agent: Don't use the e-mail address from where you received the DMV reminders because you will not receive a response.  I will help you with how you can contact us[NEWLINE][BOUNDARY][NEWLINE]user: If I sign up for text and email reminders which one of my emails will you use because you already have my email from before?[NEWLINE]agent: We only keep one email address for each customer.  The email address you provide to sign up for electronic reminders will replace any other email address you provided us in the past.[NEWLINE][BOUNDARY][NEWLINE]user: who gets the medical certification reminders?"}
{"id": "superseg_train_2585", "dialogue": "user: How to receive reminders by email?[NEWLINE]agent: you want to receive emails or text messages[NEWLINE]user: yes[NEWLINE]agent: You can sign up to get email and/or text reminders before your driver license,email and/or text reminders before your driver license, non  driver ID card, registration or vehicle inspection expires.[NEWLINE]agent: Is your documentation about to expire when you register?[NEWLINE]user: not[NEWLINE]user: How can I subscribe?[NEWLINE]agent: DMV will also enroll you after you complete an online registration renewal transaction as part of a new initiative to save taxpayers more than $ 500,000 per yea[NEWLINE][BOUNDARY][NEWLINE]user: How can I unsubscribe?[NEWLINE]agent: select the ' unsubscribe ' on the Subscription Page [ 8 ] and enter your ID number and date of birth on the unsubscribe page[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can get reminders?[NEWLINE]agent: you must be the primary registrant first name listed on a registration, if the vehicle is registered to more than one person[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: More Info[NEWLINE][BOUNDARY][NEWLINE]user: Commercial driver license CDL and commercial learner permit CLP holders can also sign up to get email and/or text reminders regarding the status of their medical certifications  and medical variances"}
{"id": "superseg_train_2586", "dialogue": "user: Hi. I was looking information if there is any kind of reminder related to the dmv.[NEWLINE]agent: Have you asked for any kind of appointment related with the dmv?[NEWLINE]user: No yet, but It would be good have one, because sometimes I forget things.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you received any email from a direction related to the dmv?[NEWLINE]user: No yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know when will you get any reminder?[NEWLINE]user: I think I do, when I have requested anything.[NEWLINE]agent: That's right. Do you have any registration for renewal and inspection?[NEWLINE]user: Yes, I have one.[NEWLINE]agent: That's great. Now you need to know that you must be the primary registrant listed if the vehicle is owned for more that one person.[NEWLINE][BOUNDARY][NEWLINE]user: The dmv only will message me one single email direction?[NEWLINE]agent: Yes. The dmv only keeps one email address for each customer.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't want any more emails from the dmv?"}
{"id": "superseg_train_2587", "dialogue": "user: Hi. I would like to know if is possible to get information or reminders from the dmv through email or text.[NEWLINE]agent: Would you like to receive general information by email or text?[NEWLINE]user: Not so general information.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you received any email related to the electronic reminder program from the dmv?[NEWLINE]user: Yes. I received one of those, so I got curious about it.[NEWLINE]agent: You have received one of those messages because you are part of the dmv electronic reminders program.[NEWLINE]agent: Do you want to contact the dmv about this?[NEWLINE]user: Yes, I would like to.[NEWLINE]agent: Great. In that case, please don't write back to the email you received because you won't get any answer. Look for our contact channels.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if at some point I don't want to receive any more messages from you?[NEWLINE]agent: You mean, you want to stop to receive any other message from the reminders program?[NEWLINE]user: Just from those how could be spam.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to have driver license to receive this reminders?"}
{"id": "superseg_train_2588", "dialogue": "user: Hi there. I'm looking information about some reminders system you may have.[NEWLINE]agent: Is this related about any message you have received in past days?[NEWLINE]user: Not exactly, but may be related.[NEWLINE][BOUNDARY][NEWLINE]agent: have you received any message from the email messages@nydmv.messagingchannel.com?[NEWLINE]user: No, no as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to how to get reminders?[NEWLINE]user: I'm not fully interested in that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is the email you used to sign up different from the one you provided to the dmv?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Alright. You must know that the dmv just keeps one mail address for each customer and the email you use to sign up, will replace any other.[NEWLINE][BOUNDARY][NEWLINE]user: So, that's were I may look for any reminder from you?[NEWLINE]agent: That's right. Because you be part of the dmv electronic reminders program.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for commercial drivers?"}
{"id": "superseg_train_2589", "dialogue": "user: Hello. I want to know what can you tell me about any program of spam mails or anything similar.[NEWLINE]agent: Have you received any kind of reminder or message?[NEWLINE]user: Not a message, but I received an email.[NEWLINE][BOUNDARY][NEWLINE]agent: Is this email you received from the new york state dmv about an enhancement to the electronic reminder program?[NEWLINE]user: Yes, that's correct. It looked odd to me. I don't know if it was real or not.[NEWLINE]agent: Yes, it's a real message from us.[NEWLINE]agent: Would you like to contact us because of this?[NEWLINE]user: Not exactly.[NEWLINE][BOUNDARY][NEWLINE]user: But what can I do if I don't want to receive more messages?[NEWLINE]agent: You just need to select the unsubscribe option on the subscription page and enter your id number and date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Great. No matter if I'm a commercial driver, right?"}
{"id": "superseg_train_2590", "dialogue": "user: What type of plates can I order picture and professional plates with?[NEWLINE]agent: You are allowed to order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my registration expires in the next 60 days and want picture plates?[NEWLINE]agent: Renew your registration and change your address online before ordering picture plates and you must visit a DMV office to do it.[NEWLINE][BOUNDARY][NEWLINE]user: What topics can I look at online?[NEWLINE]agent: You can look at the topic Plates online.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to order plates on the phone?[NEWLINE]agent: Yes, it is possible to order custom plates online at 1-518-402-4838 Monday through Friday 8 a.m. to 4 p.m.; but online is a lot faster.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order my picture plates by mail?[NEWLINE]agent: Do you want to order professional plates by mail?"}
{"id": "superseg_train_2591", "dialogue": "user: Hello I need information about How to request professional photos and plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request by phone?[NEWLINE]agent: You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I have two weeks and I still do not receive my registration documents?[NEWLINE]agent: In that case contact the Personalized Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE]user: In how many days more or less must the order be processed?[NEWLINE]agent: In approximately 10 days or less after your order is processed, you will receive new documents showing your current license plate number and your new license plate combination.[NEWLINE]user: and in how long will the plates arrive?[NEWLINE]agent: You must wait at least six weeks for custom plates to arrive.[NEWLINE][BOUNDARY][NEWLINE]user: and can I make the order at a DMV office?[NEWLINE]agent: Yes, but you can save yourself a trip. It is faster and easier to do it online.[NEWLINE][BOUNDARY][NEWLINE]user: and can i order by mail?[NEWLINE]agent: of course you can order professional photographs or plates by mail"}
{"id": "superseg_train_2592", "dialogue": "user: Hello I need information about how I request a photo and professional plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: and can i order by mail?[NEWLINE]agent: Do you want to order by mail?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and one question the plates can be customized?[NEWLINE]agent: Many professional images or plates can also be customized. You can browse our collection of professional images and dishes and order online directly from the pages below.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to order the professional plates online?[NEWLINE]agent: You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.The mailing address in your vehicle registration record must be your current mailing address.  Your vehicle registration record must match your current name if your name has changed.[NEWLINE][BOUNDARY][NEWLINE]user: and should I destroy the old plates?[NEWLINE]agent: Once you receive your new plates you will want to destroy your old plates to protect yourself against fraudulent use. Mark each license plate of the vehicle with a permanent marker.[NEWLINE][BOUNDARY][NEWLINE]user: and can i order by phone?"}
{"id": "superseg_train_2593", "dialogue": "user: Hello I need information about the order photos and professional plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: can i order by phone?[NEWLINE]agent: You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: can I order by mail?[NEWLINE]agent: Do you want to order professional photographs or plates by mail?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can you order a photo or professional plates online?[NEWLINE]agent: You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.   The mailing address in your vehicle registration record must be your current mailing address.   Your vehicle registration record must match your current name if your name has changed.[NEWLINE]user: What if I want the plates for the disabled?"}
{"id": "superseg_train_2594", "dialogue": "user: can you give me details of Order picture and professional plates[NEWLINE]agent: You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: how is the Order by mail[NEWLINE]agent: To order picture or professional plates by mail[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: how is the Order by phone[NEWLINE]agent:  You can order by phone, however it s faster and easier to do it online. Call the Custom Plates Unit at 1 - 518 - 402 - 4838. Office hours are 8:00am - 4:00pm, Monday through Frida[NEWLINE][BOUNDARY][NEWLINE]user:  If i wish to purchase plates for people with disabilities that have the Universal Symbol of Access[NEWLINE]agent: you must contact the Custom Plates Unit[NEWLINE]user: which plates require certification that you are eligible"}
{"id": "superseg_train_2595", "dialogue": "user: What can I order picture and professional plates for?[NEWLINE]agent: You can order picture or professional plates for motorcycles, commercial, and passenger vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order plates for people with disabilities that have the Universal Symbol of Access?[NEWLINE]agent: i see you want to order a plate for people with a disability with Universal Symbol of Access and you need to contact the Custom Plates unit.[NEWLINE]user: Can I order my picture plates online and not go to the office?[NEWLINE]agent: Yes, you can order many picture plates online and you can see the list on our website to how to order.[NEWLINE]agent: Do you know what you need to order picture or professional plates online?[NEWLINE]user: Yes, I know the process to order the picture or professional plates online.[NEWLINE]agent: Then you all ready know that you need a valid NY State vehicle registration that does not expire within 60 days; your mailing address on registration on record must be current; and you name must match your current name if it has changed.[NEWLINE][BOUNDARY][NEWLINE]user: Can picture or professional plates be personalized?[NEWLINE]agent: Actually many picture or professional plates can be personalized and you are able to browse and order online.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do with my old plates?"}
{"id": "superseg_train_2596", "dialogue": "user: Hello there. Can you walk me through the process of ordering picture plates, please?[NEWLINE]agent: Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I would like to do. Can I order by phone as well?[NEWLINE]agent: Yes, you can order by phone, however it's faster and easier to do it online. Call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, so it's slower than an online order. And what about ordering plates at the local DMV office? Is this a possibility?[NEWLINE]agent: Yes, but you can save yourself the trip. It's faster and easier to do it online.[NEWLINE][BOUNDARY][NEWLINE]user: What about ordering by mail?[NEWLINE]agent: Do you want to order picture or professional plates by mail?[NEWLINE]user: Sure, but only if it is as fast as an online order.[NEWLINE]agent: If you want to order by mail you can use the Application for Custom Plates (CP-30).[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic to me?[NEWLINE]agent: Plates.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for this wonderful topic suggestion. Well, if ordering online is the fastest option, then I'll do that. Is there anything I should consider when ordering online?"}
{"id": "superseg_train_2597", "dialogue": "user: Hello there. Can you answer a few questions about ordering professional plates, please? There are a few things I'm confused about.[NEWLINE]agent: Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: I'm aware of that. I've already filled out an order, where should I mail it to?[NEWLINE]agent: Please mail the completed form and your payment to: NYS DMV Custom Plates UnitP.O. Box 2775Albany, NY 12220.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. And what if my registration expires in the new two months?[NEWLINE]agent: In that case you should renew your registration before you order picture or professional plates.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a valid NY registration of my car for that?[NEWLINE]agent: Yes. You must have a valid New York State vehicle registration in the passenger, commercial or motorcycle registration class that does not expire within 60 days. The mailing address on your vehicle registration record must be your current mailing address and your vehicle registration record must match your current name if your name has changed.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Should I dispose of my old plates when I get the new ones?[NEWLINE]agent: Yes. Once you receive your new plates you will want to destroy your old plates to protect against the fraudulent use. Mark each vehicle plate with a permanent marker.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do that. So, using the address you gave me I can send my order by mail, right?[NEWLINE]agent: Would you like to order picture or professional plates by mail?[NEWLINE]user: Yes, that's why I asked for the address before.[NEWLINE]agent: You need to fill out the Application for Custom Plates (CP-30) for that.[NEWLINE][BOUNDARY][NEWLINE]user: Done and done. I'll send you the envelope today. One final question. What do I need to do if I want to change my name on DMV records?"}
{"id": "superseg_train_2598", "dialogue": "user: I suffer from night vision and would like some information about getting a license.[NEWLINE]agent: Do you need to wear corrective lenses?[NEWLINE]user: Yes, what does it mean?[NEWLINE]agent: In that case a \"B\" restriction will be placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: How long is my eye test results good for?[NEWLINE]agent: In general, if the Vision Test Report MV-619\u00a0has a print date of 9/03 or earlier, it\u00a0is valid for 6 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to take an eye exam every time I renew my license?[NEWLINE]agent: Yes you must pass a vision test when you apply for a driver license or to renew your license.[NEWLINE][BOUNDARY][NEWLINE]user: What about if my son needs telescopic lenses?[NEWLINE]agent: In that case he must send a completed Eye Test Report for Medical Review Unit form MV-80L to the DMV 's Medical Review Unit. Eventually a \"TELESCOPIC LENSES\" restriction will be placed on his driver license.[NEWLINE]user: What counts as telescopic lenses?[NEWLINE]agent: Telescopic lenses are corrective lenses that are much more powerful than normal eyeglasses or contact lenses.[NEWLINE][BOUNDARY][NEWLINE]user: What grade counts as acceptable on a vision test for the DMV?[NEWLINE]agent: You must have visual acuity of at least 20/40 based on the Snellen Visual Acuity Scale in either or both eyes, with or without corrective lenses.[NEWLINE][BOUNDARY][NEWLINE]user: I see that my vision test report has a later date than 9/03, what now?"}
{"id": "superseg_train_2599", "dialogue": "user: how Remove the restriction by mail?[NEWLINE]agent: you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I need a telescopic lens to pass a vision test[NEWLINE]agent: you must send a completed Eye Test Report for Medical Review Unit PDF form MV-80L to DMV 's Medical Review Unit MRU. A \" TELESCOPIC LENSES \" restriction will be placed on your driver license or learner permit[NEWLINE][BOUNDARY][NEWLINE]user: I can take an eye exam at a DMV office[NEWLINE]agent: by a Vision Test Report PDF 1completed by as physicians and physician 's assistant[NEWLINE]user: my vision test results can be submitted to the DMV[NEWLINE]agent: electronically by a vision care provider enrolled in the DMV Online Vision Registry search by ZIP Code for an enrolled provider[NEWLINE][BOUNDARY][NEWLINE]user: how Remove the restriction by mail[NEWLINE]agent: complete an Application for Permit, Driver License or Non - Driver ID Card PDF [ 6 ] MV-44pay a replacement document fee of $ 12.50[NEWLINE]user: ok that's my case[NEWLINE]agent:  provide a completed Vision Test Report PDF [ 3 ] MV-619 if your eye care provider is not enrolled in the DMV Online Vision Registry[NEWLINE]user:  If you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license"}
{"id": "superseg_train_2600", "dialogue": "user: you can help me by telling me more about vision restrictions[NEWLINE]agent: Did your eye exam indicate that you must wear corrective lenses to pass the vision test?[NEWLINE]user: yes[NEWLINE]agent: There will be a \"B\" restriction placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: could I have gotten tested by my eye doctor?[NEWLINE]agent: Your vision test results could have been submitted to DMV electronically by a vision care provider enrolled in the DMV Online Vision Registry[NEWLINE]user: what was needed to pass the vision test?[NEWLINE]agent: You need to have visual acuity of at least 20/40 based on the Snellen Visual Acuity Scale in either or both eyes, with or without corrective lenses.[NEWLINE][BOUNDARY][NEWLINE]user: how up to date does the eye test have to be if I get it done through my regular eye guy?[NEWLINE]agent: It depends on the form used. The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: can I have the restriction removed if I go down to the DMV and take the test?[NEWLINE]agent: Yes, you can take a vision test there or prove that you have meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.[NEWLINE][BOUNDARY][NEWLINE]user: can I take the test with my special glasses?"}
{"id": "superseg_train_2601", "dialogue": "user: How do I remove a corrective lens restriction by mail?[NEWLINE]agent: Do you want to remove the Corrective Lens restriction before it is time to renew your driver's license?[NEWLINE]user: Yes, that is what I want to do before I renew my driver license.[NEWLINE]agent: Okay, then you must get proof that you do not need corrective lenses and then order a replacement document and proof can be sbmitted to DMV electronically by a vision care provider enrolled in DMV Online Vision Registry.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pass a vision test when I apply for a driver license or renew license?[NEWLINE]agent: Yes, you would have to pass a vision test for renewal or when apply for driver license and the test needs to show that you have a vision of at least 20/40 in either or both eyes with or without corrective lenses.[NEWLINE][BOUNDARY][NEWLINE]user: What if the form has a print date of 3/04 or later?[NEWLINE]agent: The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE]user: What if the Vision Test Report has a print date of 9/03 or earlier?[NEWLINE]agent: Then the form is valid for 6 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to take my vision test at the DMV office?[NEWLINE]agent: You can either take a vision test at the DMV office or prove that you meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.[NEWLINE][BOUNDARY][NEWLINE]user: What if my vision is impaired for night time?"}
{"id": "superseg_train_2602", "dialogue": "user: Hello there, I would like to know how the result of my eye exam can affect my driver license.[NEWLINE]agent: Of course. Did your eye exam indicate you must wear corrective lenses to pass the vision test?[NEWLINE]user: No, I have passed the eye exam without problems.[NEWLINE][BOUNDARY][NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: I thought so. What do I need to do to order a replacement document without the restriction?"}
{"id": "superseg_train_2603", "dialogue": "user: Hey, I have a few questions regarding vision-related restrictions when driving.[NEWLINE]agent: Did your eye exam indicate that you must wear corrective lenses to pass the vision test?[NEWLINE]user: Yes, like you said.[NEWLINE]agent: Then a \"B\" restriction will be placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: What if the vision test report I have was printed in 8/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: And if it is more recent? Like, let's say, from this year?[NEWLINE]agent: Then the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I understand now. Say, what if I do this test at a doctor who is working with the DMV instead?[NEWLINE]agent: Then you will not need to submit proof or take a vision test.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain again what a test report from this year looks like?[NEWLINE]agent: Sure. The vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Wait. What if I need a telescopic lens to pass a vision test?"}
{"id": "superseg_train_2604", "dialogue": "user: Tell about how to remove the restriction by mail[NEWLINE]agent: Do you want to remove a CORRECTIVE LENS restriction?[NEWLINE]user: No, not that kind of restriction[NEWLINE]user: What if the Vision Test Report MV-619 has a print date of 9/03?[NEWLINE]agent: The form is valid for 6 months after the date of the eye test[NEWLINE]user: And what if the form has a print date of 3/04 or later?[NEWLINE]agent: In that case, the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test[NEWLINE]user: How long is the form valid for?[NEWLINE]agent: For 6 months after the date of the eye test[NEWLINE]user: Can you repeat what if the form has a print date of 3/04 or later?"}
{"id": "superseg_train_2605", "dialogue": "user: I need to have a corrective lens restriction removed from my license and need to know if I can do it by mail.[NEWLINE]agent: Do you want to remove the corrective lens restriction before you renew your driver license?[NEWLINE]user: Yes, I'd like to have this removed right away.[NEWLINE]agent: Okay. To remove the restriction by mail, you will need to provide proof that you no longer need the corrective lenses and order a replacement license.[NEWLINE]user: My vision test report MV-619 has a print date before 9/03. Is it still valid?[NEWLINE]agent: Yes, your form is valid for 6 months after the date of your eye test.[NEWLINE]user: Where do I mail the form and documents to have the restriction removed from my license?[NEWLINE]agent: You need to mail these to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What does a teloscopic lenses restriction mean?[NEWLINE]agent: Teloscopic lenses are much more powerful than normal glasses or contact lenses. If you need these type of lenses, the restriction will be placed on your license.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the print date of the vision test report matter?[NEWLINE]agent: The print date is important because vision test reports with a print date of 9/03 or earlier are valid for 6 months after the date of the test. Whereas those with a print date of 9/03 or later, may be valid for 6 months or 12 months.[NEWLINE]user: Can I provide proof that I don't need corrective lenses online?[NEWLINE]agent: Yes. Your proof can be submitted electronically by your vision care provider, if they are enrolled in the DMV Online Vision Registry.[NEWLINE][BOUNDARY][NEWLINE]user: Can my Vision Test Report be done in Spanish?"}
{"id": "superseg_train_2606", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: Do you want to register your truck as a 'passenger' class vehicle?[NEWLINE]user: Yes[NEWLINE]agent: Your truck may qualify for passenger plates but has to meet certain conditions, depending on its curb weight.[NEWLINE]agent: Does your vehicle have a curb weight of less than 6,001 lbs.?[NEWLINE]user: Yes[NEWLINE]agent: then you can register it in the passenger class because it meets the requirement[NEWLINE][BOUNDARY][NEWLINE]user: ok, if i go to the topic section what will i find there?[NEWLINE]agent: find the registration topic[NEWLINE][BOUNDARY][NEWLINE]user: and a question, the parking regulations depends on what?[NEWLINE]agent: Some parking and traffic regulations in New York City depend on the type of vehicle license plates on your vehicle. The passenger class plates on your truck can change the way New York City regulations affect you.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I want to register it in the passenger class?[NEWLINE]agent: You must meet the following conditions:\u00a0\u00a0\u00a0 the van has no commercial and is used exclusively for non-commercial purposes\u00a0\u00a0\u00a0 a camper cover that has one or more side windows completely encloses the truck bed,\u00a0\u00a0 the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pickup is rented or rented. What I need to do?"}
{"id": "superseg_train_2607", "dialogue": "user: I want to register my Titan as a passenger class vehicle[NEWLINE]agent: Would you like to find out if you are able to register your pick-up truck as a passenger class vehicle?[NEWLINE]user: yep, I think I can...just need the know how[NEWLINE]agent: Your Titan pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight[NEWLINE]agent: Do you have a pick-up truck with an unladen weight less than 6,001 pounds?[NEWLINE]user: no, I have a heavy Titan XD[NEWLINE]user: If I get it under the 6000 lbs am I good to go?[NEWLINE]agent: Yes, you can register it in the passenger class but only if it meets certain conditions.[NEWLINE][BOUNDARY][NEWLINE]user: what do I bring with me to the DMV when I register?[NEWLINE]agent: You should have your completed registration application and any additional documents that you will need[NEWLINE][BOUNDARY][NEWLINE]user: is it all the same if my Titan is leased?[NEWLINE]agent: If your pick-up is leased you must submit a certification provided by the leasing company or owner of the pick-up truck which states that the truck will not be used for commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of fee will I pay for registering a passenger class vehicle?"}
{"id": "superseg_train_2608", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: Do you want to know if you can register your van as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how can you find the unloaded weight of your truck?Enviar comentariosHistorialGuardadasComunidad[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: and do I need to order passenger plates?[NEWLINE]agent: You are not required to request passenger badges for your pickup. You can use commercial dishes.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I already had personalized plates?[NEWLINE]agent: If you had custom license plates or custom license plates, your new registration documents will list your license plate numbers. The DMV will mail you new personalized or personalized plates for new passengers.[NEWLINE]user: and if i request passenger plates can i keep my commercial plates?"}
{"id": "superseg_train_2609", "dialogue": "user: Hello I need information about com Register a van as 'passenger' class vehicles[NEWLINE]agent: you want to know if you can register your truck as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how can you find the unloaded weight of your truck?[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I use the van without the required modifications?[NEWLINE]agent: you must register it in the business registration class.[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?[NEWLINE]agent: of course the main topic is Registration[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I want to register it as a passenger class?[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s    A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pick-up is rented or leased. What do I need to do?"}
{"id": "superseg_train_2610", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: you want to know if I can register my truck as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: What do you want to know? How can I find the unloaded weight of my truck?[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: So if I want to register it in the class of passengers, what conditions must I meet?:[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s   A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pick-up is rented or leased. What do I need to do?[NEWLINE]agent: You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: and can you use commercial plates?"}
{"id": "superseg_train_2611", "dialogue": "user: how Register a pick-up truck as 'passenger' class vehicles[NEWLINE]agent: Do you want to register a van as a 'passenger' class vehicle?[NEWLINE]user: yes[NEWLINE]agent: Your pick - up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight[NEWLINE]agent: Do you have a modified or unmodified pickup truck with a curb weight of less than 6,001 lbs?[NEWLINE]user: yes[NEWLINE]agent: you can register it in the passenger class if you meet the conditions[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Registration[NEWLINE][BOUNDARY][NEWLINE]user: what are the conditions?[NEWLINE]agent:  the pick - up truck does not have any business advertisements,  and the pick - up is used exclusively for non - commercial purposes[NEWLINE][BOUNDARY][NEWLINE]user: Does passenger class change the MGW listed on registration documents?"}
{"id": "superseg_train_2612", "dialogue": "user: Hello there, I have some questions regarding registering a pick-up truck as a vehicle of the passenger class. I was hoping you could answer them for me.[NEWLINE]agent: Do you want to know if you can register your pick-up truck as a 'passenger' class vehicle?[NEWLINE]user: Yes, among other things.[NEWLINE]agent: You can. Your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.[NEWLINE]user: What if I have a modified pick-up which weighs less than 5 lbs without cargo?[NEWLINE]agent: In that case you may register it in the passenger class if it meets our conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Should I renew my registration, can I change the class of the vehicle at the same time?[NEWLINE]agent: Does your registration expire in less than 60 days?[NEWLINE]user: No, it will take longer than that.[NEWLINE][BOUNDARY][NEWLINE]user: Say, what if I use the pick-up without the needed modifications?"}
{"id": "superseg_train_2613", "dialogue": "user: Hello, I need some guidance with registering a pick-up truck as a passenger class vehicle. Can you walk me through the process?[NEWLINE]agent: Do you want to register your pick-up truck as a passenger class vehicle?[NEWLINE]user: Yes, that's what I just said.[NEWLINE]agent: Then you should know that your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.[NEWLINE]user: Alright. So what if I have a pick-up truck weighing less than 6,001 lbs unladen?[NEWLINE]agent: Then you may register it in the passenger class if it meets our conditions.[NEWLINE][BOUNDARY][NEWLINE]user: I assume I'll find those conditions on your website. Well, can I register my pick-up at the DMV office then?[NEWLINE]agent: Yes. Simply bring your completed registration application and additional documents to a local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I had custom plates on my pick-up?[NEWLINE]agent: Then your new registration documents will list the numbers from your plates. The DMV will send you new passenger custom or personalized plates by mail.[NEWLINE][BOUNDARY][NEWLINE]user: But what if my pick-up had an unladen weight GREATER than 6,000 lbs?"}
{"id": "superseg_train_2614", "dialogue": "user: Can you folks help me register my pick-up truck?[NEWLINE]agent: Of course. Do you want to register your pick-up truck as a 'passenger' class vehicle?[NEWLINE]user: No, that's not my intention.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you wonder how to determine your trucks unladen weight?[NEWLINE]user: Nope. That's not what I want.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if passenger class change the MGW listed on registration documents?[NEWLINE]user: Yeah. What about that? Does it change the MGW?[NEWLINE]agent: No. Passenger class plates on a pick-up truck do NOT change the maximum gross weight MGW listed on the registration documents or the unladen weight listed on the title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What if my pick-up weighs 6,001 lbs. without cargo?[NEWLINE]agent: Then you must modify the truck to qualify for a passenger class registration and passenger class plates.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what should I do if my pick-up is leased?"}
{"id": "superseg_train_2615", "dialogue": "user: What are the Modifications that change a record from the 'Passenger' class to the 'Commercial' class?[NEWLINE]agent: do you want to register a car?[NEWLINE]user: yes[NEWLINE]agent:  You can register a car in the ' Commercial ' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent rack to carry cargo[NEWLINE][BOUNDARY][NEWLINE]user: can i install seats behind the driver?[NEWLINE]agent:  you must also install seatbelts that meet NY State Occupant Restraint Law requirements[NEWLINE][BOUNDARY][NEWLINE]user: is all I need to know about how to register the car?[NEWLINE]agent: yes follow the recommendations[NEWLINE][BOUNDARY][NEWLINE]user: If you used a van or truck without the required modifications?[NEWLINE]agent: then you must register it in the ' Commercial ' registration class[NEWLINE]user: What are the camping equipment that is installed behind the driver?"}
{"id": "superseg_train_2616", "dialogue": "user: II want to make some modifications to my truck and want to know if it will affect it's registration class.[NEWLINE]agent: Yes, some modifications could affect your vehicle's registration class.[NEWLINE]agent: Have you already made modifications to your truck?[NEWLINE]user: Yeah, I'm in the process of modifying the exterior of my truck.[NEWLINE]agent: In this case, you will need to get a vehicle weight slip. These can be obtained at the majority of vehicle and metal scrapyards.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my modifications will change the class of my truck?[NEWLINE]agent: Your vehicle can remain in the passenger class if it meets certain criteria and unladen weight requirements.[NEWLINE]agent: Does your truck have an unladen weight of less than 6,001 lbs.?[NEWLINE]user: No, my truck weighs more than that.[NEWLINE]user: Does this mean that I can't register it in the passenger class?[NEWLINE]agent: Although your truck weighs more than 6,000 lbs, you can still register it in the passenger class, if it's not being used exclusively for commercial purposes, does display any business ads, has a camper top that has one or more side windows completely enclosed, and has seats, seat fittings, and/or camping equipment installed in the bed.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. What about cars? How can I register it from the passenger class to the commercial class?[NEWLINE]agent: Cars can be registered in the commercial class, if all seats are removed behind the driver and replaced with a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere else I can obtain a weight slip for my truck?[NEWLINE]agent: Yes. Aside from vehicle and metal scrapyards, you can also receive a weight slip from some auto parts stores and mechanic shops, especially if they specialize in modifications.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about getting my car registered in the commercial class?"}
{"id": "superseg_train_2617", "dialogue": "user: Hello I need information about the changes from the 'Passenger' class to the 'Commercial' class in vehicles[NEWLINE]agent: Do you want to know the information about Automobiles?[NEWLINE]user: Yes[NEWLINE]agent: You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.[NEWLINE][BOUNDARY][NEWLINE]user: and how are the changes in vans?[NEWLINE]agent: You can register it in the 'Passenger' class if the truck has     at least one side window behind the driver, and     at least one seat or seat accessory set that is installed behind the driver[NEWLINE]user: and these modifications are permanent?[NEWLINE]agent: These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.[NEWLINE][BOUNDARY][NEWLINE]user: and how are the modifications of the collection trucks made?[NEWLINE]agent: You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight.[NEWLINE]agent: If your pick-up truck has a curb weight of less than 6,001 lbs?[NEWLINE]user: Yes[NEWLINE]agent: If your modified or unmodified pickup truck has a curb weight of less than 6,001 lbs., you can register it in the 'Passenger' class if it meets the following conditions:   the truck doesn't have any commercial    the van is used exclusively for non-commercial purposes[NEWLINE][BOUNDARY][NEWLINE]user: and these modifications are made under what regulation?"}
{"id": "superseg_train_2618", "dialogue": "user: Hello I need information about how to change a record from the 'Passenger' class to the 'Commercial' class[NEWLINE]agent: do you want to register a car?[NEWLINE]user: Yes[NEWLINE]agent: You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know how to register collection trucks?[NEWLINE]agent: You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight[NEWLINE]user: And it doesn't matter if my truck is modified?[NEWLINE]agent: If your modified or unmodified pickup truck has a curb weight of less than 6,001 lbs., you can register it in the 'Passenger' class if it meets the following conditions:    the truck doesn't have any commercials    the van is used exclusively for non-commercial purposes[NEWLINE][BOUNDARY][NEWLINE]user: and is it very necessary that the modifications be permanent?[NEWLINE]agent: of course These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.[NEWLINE][BOUNDARY][NEWLINE]user: and what modifications are very necessary?"}
{"id": "superseg_train_2619", "dialogue": "user: I'd like to soup up my moped and need to know the restrictions.[NEWLINE]agent: Will you be removing a speed governor that limits top speed?[NEWLINE]user: Yes I would like to.[NEWLINE]agent: In that case, you must notify the DMV and register the moped or motorcycle in the appropriate class.[NEWLINE][BOUNDARY][NEWLINE]user: If I make changes to my car can it affect its classification class?[NEWLINE]agent: Part 106 of DMV Regulations which describes the distinction between vehicles in the 'Commercial' class and in the passenger class, also describes how some modifications that you make to your vehicle can affect its correct registration class.[NEWLINE][BOUNDARY][NEWLINE]user: So I might have to change its class?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the distinction between a 'Passenger' class and a 'Commercial' class vehicle?[NEWLINE]user: Yes that would be helpful.[NEWLINE]agent: For cars, you can register as 'Commercial  class if all the seats behind the driver are removed and in their place you must install a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a pickup that I want to classify as a passenger vehicle?"}
{"id": "superseg_train_2620", "dialogue": "user: Hello. I recently made some modifications to my vehicle, and would like to know if those have changed its class. It is registered as commercial.[NEWLINE]agent: Is your vehicle a Pick-up Truck?[NEWLINE]user: That's right. A beautiful Pick-up.[NEWLINE]agent: Good. If your vehicle meet some requirements, based on its unladen weight, then you can register it as a \"Passenger\" class.[NEWLINE]agent: Do your vehicle's unladen weight is less then 6.001 lbs?[NEWLINE]user: That would be a yes. It weights 5.765 lbs.[NEWLINE]agent: Excellent. That would be one of the criteria used, being the other ones the following: Vehicle doesn't have any business advertisements; and the truck is exclusively for non- commercial purposes at all.[NEWLINE]user: That applies for those trucks that go over 6.000 lbs? I guess not, right?[NEWLINE]agent: You guessed right. For those, aside the non-commercial use, must meet the following: A camper top, with one or more side windows completely encloses the truck bed and having seats, seat fittings or camping equipment installed in the truck bed.[NEWLINE][BOUNDARY][NEWLINE]user: Good. Where can i see differences between classes?[NEWLINE]agent: You can refer to DMV Regulations and specifically on Part 106 of such rules.[NEWLINE]user: I'll be able to find what kind of modification made possible that my vehicle be one or another class?[NEWLINE]agent: That's correct. Part 106 describes how your modifications affect your vehicle's class.[NEWLINE][BOUNDARY][NEWLINE]user: What if i have a van instead?"}
{"id": "superseg_train_2621", "dialogue": "user: Hello. Can you please tell me what I should consider when modifying my motorcycle?[NEWLINE]agent: Of course. Did you remove a speed governor that was originally installed to limit the top speed of a moped or add a speed governor that limits the top speed of a moped or motorcycle?[NEWLINE]user: No, I never would do that without the permission of the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: The nature of the modifications I was hinting at might require a possible change of a registration from commercial to passenger class. What should I know about such modifications?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you talking about a pick-up truck?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you talking about a van then?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: Let's talk about a car, for example. Is a modified car still in the commercial class?[NEWLINE]agent: You can register a car in the 'commercial' class if all the seats behind the driver are removed. Instead of the seats you must install a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. Will the DMV examine the vehicle and put it in the correct class then?"}
{"id": "superseg_train_2622", "dialogue": "user: Hey, I came here to learn more about modifications done to vehicles that change the class of the vehicle. I'm not sure when that is the case. Can you please explain how it works?[NEWLINE]agent: Are you modifying a pick-up truck?[NEWLINE]user: Yes, I wanted to modify my good old pick up.[NEWLINE]agent: In that case you can register a pick-up in the 'passenger' class if it meets certain conditions, depending on its unladen weight.[NEWLINE]agent: Does your modified or unmodified pick-up truck have an unladen weight less than 6,001 lbs?[NEWLINE]user: Yes, that is the case.[NEWLINE]agent: Then you can register it in the 'passenger' class if the pick-up truck does not have any business advertisements and it is used exclusively for non-commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: I see.  I happen to also own a van. What if I install seats behind the driver in a van?[NEWLINE]agent: In that case you must also install seatbelts that meet NY State Occupant Restraint Law requirements. These modifications must be permanent.[NEWLINE]user: That's good to know. Let's talk more about vans, shall we?[NEWLINE]agent: Sure. You can register a van in the 'passenger' class if the van has at least one side window behind the driver, and at least one seat or set of seat fittings that is installed behind the driver.[NEWLINE]user: What if I plan to install additional seats behind the driver?"}
{"id": "superseg_train_2623", "dialogue": "user: I want to make some modifications to my vehicle, but I'm worried that I might change its class. Care to elaborate a bit about such modifications and how they affect the class rating?[NEWLINE]agent: Of course. Are you planning to modify a car?[NEWLINE]user: Yes, I wanted to modify my car.[NEWLINE]agent: You can register a car in the 'commercial'  class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And if I remove the speed governor of my moped?[NEWLINE]agent: Then you must notify DMV and register the moped or motorcycle in the appropriate class.[NEWLINE][BOUNDARY][NEWLINE]user: I love to tinker on all kinds of vehicles, I'm an auto-mechanic. So which modifications would change a registration from commercial to passenger class?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you planning to modify a pick-up truck?[NEWLINE]user: No, unfortunately I don't have a pick-up to modify.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you planning to modify a van?[NEWLINE]user: Yes! That would be my next modification project."}
{"id": "superseg_train_2624", "dialogue": "user: can you give me details of MyDMV Account Terms of Service[NEWLINE]agent: you want to know the introduction?[NEWLINE]agent: Do you want to know the account registration details?[NEWLINE]user: yes[NEWLINE]agent: you will be sent a temporary password by email.email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: what do i need to register[NEWLINE]agent:  Username and Password[NEWLINE]user: Can I use the same username and password when I register to use secure web applications available at other NYS agencies that participate in NY.gov.?[NEWLINE]agent: you simply sign in using the same Username and Password[NEWLINE]user: how is security?[NEWLINE]agent: the use of your MyDMV account is dependent upon validation of your identity by NY.gov[NEWLINE]user: who created this application"}
{"id": "superseg_train_2625", "dialogue": "user: Hello I need information about MyDMV Account Terms of Service[NEWLINE]agent: INTRODUCTION[NEWLINE]agent: and what happens when someone signs up for an account?[NEWLINE]user: I dont know[NEWLINE]agent: you know what to do after completing your registration?[NEWLINE]user: if i wanted to know[NEWLINE]agent: After completing your registration, you can use your permanent login username and password to access applications and services.[NEWLINE]user: and after they verify what will happen?[NEWLINE]agent: Upon validation of your identity, you will be allowed access to use the DMV's secure web applications. This process is designed to protect the security of your personally identifiable information.[NEWLINE]user: and what should i do when i register?[NEWLINE]agent: To register for an account, you must first select a Login Username and Password and provide your identity information. Your username, password, and identity information are stored in a secure directory called NY.gov, which is maintained by the New York State Office of Information Technology Services.[NEWLINE]user: and the password will I put it?"}
{"id": "superseg_train_2626", "dialogue": "user: Hello, I would like to know the Terms of Service of the MyDMV account[NEWLINE]agent: can I give you an INTRODUCTION of those terms[NEWLINE]agent: you want to know what happens when you sign up for an account?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do after completing your registration?[NEWLINE]user: Yes[NEWLINE]agent: You can use your permanent login username and password to access applications and services.[NEWLINE]user: Can they deactivate my account for security reasons?[NEWLINE]agent: Yes, the use of your MyDMV account depends on the validation of your identity by NY.gov.[NEWLINE]user: and who will deactivate the account?[NEWLINE]agent: In the event that NY.gov disables access for any reason, for example, it cannot validate your identity[NEWLINE]user: and after registering I can insure in another agency?"}
{"id": "superseg_train_2627", "dialogue": "user: I need some information about the terms of service for MyDMV Account.[NEWLINE]agent: I'll be happy to assist you with any questions that you may have.[NEWLINE]agent: Have you registered for an account?[NEWLINE]user: Yes, I registered today.[NEWLINE]agent: Excellent. You should have been emailed a temporary password to use to complete your online registration process.[NEWLINE]user: Can I use the same username and password that I have with other NY.gov agencies?[NEWLINE]agent: Yes, you can sign in using the same username and password.[NEWLINE]user: How secure is my identity information that I give to NY.gov?[NEWLINE]agent: Your information is very secure. We use a secure directory called the NY.gov that is maintained by New York State Office of Information Technology Services.[NEWLINE]user: Why do I need to input identity information?[NEWLINE]agent: The identity information helps us validate your identity, which allows you to access DMV's secure web applications.[NEWLINE]user: Why might NY.gov deactivate my account?[NEWLINE]agent: Your use of MyDMV account is dependent on the validation of your identity by NY.gov, so if they are unable to do so, your account will be deactivated.[NEWLINE]user: When will I be asked for my identity information?"}
{"id": "superseg_train_2628", "dialogue": "user: can you give me details of MyDMV Account Terms of Service[NEWLINE]agent: i will give you introduction information[NEWLINE]agent: you want to know how to register for a When?[NEWLINE]user: not[NEWLINE]agent: Do you want to know what happens after completing your registration?[NEWLINE]user: not[NEWLINE]user: Happens After validation of your identity?[NEWLINE]agent: Upon validation of your identity, you will be permitted access to use DMV 's secure web applications. This process is designed to protect the security of your identifying personal information[NEWLINE]user: When registering for an account, what are the conditions?[NEWLINE]agent:  You will abide by these Terms of Service ; and the Terms of Service and Acceptable Use Policy for the use of NY.gov ;You certify that all identifying personal information provided to create or access your account is accurate, and pertains solely to you as the User of the account[NEWLINE]user: I need more information"}
{"id": "superseg_train_2629", "dialogue": "user: What are the Terms of Service of the MyDMV account?[NEWLINE]agent: want introductory information?[NEWLINE]agent: want to know when you must register for an account[NEWLINE]user: yes[NEWLINE]agent:  you will be sent a temporary password by email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: such as cooperation with the New York State Office of Information Technology Services[NEWLINE]agent:  was created by the New York State Department of Motor Vehicles DMV, in cooperation with the New York State Office of Information Technology Services[NEWLINE]user: What do I do After I register to gain access to use secure web applications at another New York State agency[NEWLINE]agent: you simply sign in using the same Username and Password[NEWLINE]user: After completing my registration?[NEWLINE]agent: you can use your permanent Sign - In Username and Password for gaining access to applications and services[NEWLINE]user: What are the additional features of NY.gov?"}
{"id": "superseg_train_2630", "dialogue": "user: What are the Terms of Service of the MyDMV account?[NEWLINE]agent: Do you want information from the introduction?[NEWLINE]agent: and know what happens after registering an account?[NEWLINE]user: yes[NEWLINE]agent:  you will be sent a temporary password by email. email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: and after I complete my registration what proceeds?[NEWLINE]agent: you can use your permanent Sign - In Username and Password for gaining access to applications and services[NEWLINE]user: I need more details[NEWLINE]agent:  Upon validation of your identity, you will be permitted access to use DMV 's secure web applications. This process is designed to protect the security of your identifying personal information.[NEWLINE]user: if the purpose is to impose criminal sanctions?[NEWLINE]agent: any false statement you make in connection with creating the account, and each fraudulent log - in to access applications or services  may be treated as a separate criminal offense[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: what are the security reasons?"}
{"id": "superseg_train_2631", "dialogue": "user: Can you answer some questions about my DMV account, please?[NEWLINE]agent: Of course.[NEWLINE]agent: Have you registered for an account?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then you will be sent a temporary password by email. You must use the temporary password to complete the on-line registration process.[NEWLINE]user: What should I do after registering to gain access to the web applications of another NYS branch?[NEWLINE]agent: To use secure web applications at another NYS agency, simply sign in using the same Username and Password.[NEWLINE]user: That's what I thought. My wife wants to register for an account too, anything she should watch out for?[NEWLINE]agent: In order to register for a account, you must first select a sign-in Username and Password and provide your identity information. Your Username, Password, and identity information are stored in a secure directory called the NY.gov, which is maintained by New York State Office of Information Technology Services.[NEWLINE]user: And what happens after the identity is verified?[NEWLINE]agent: Upon validation of your identity, you will be permitted access to use DMV's secure web applications. This process is designed to protect the security of your identifying personal information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic?[NEWLINE]agent: MyDMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how to unlock locked accounts?"}
{"id": "superseg_train_2632", "dialogue": "user: Hello I need information about What are the acceptable proofs of ownership?[NEWLINE]agent: Do you want to buy the ATV from an out-of-state ATV dealer?[NEWLINE]user: Yes[NEWLINE]agent: If you purchase the ATV from an out-of-the-state ATV dealer, acceptable proof of ownership may include a manufacturer's Certificate of Origin or a manufacturer's Declaration of Origin, and the dealer's bill of sale.[NEWLINE]user: If the ATV is transferred by an individual, can it?[NEWLINE]agent: If the ATV is transferred by a private person, acceptable proof of ownership is a New York State or out-of-state transferable certificate of registration or title signed by the previous owner to transfer the property to which[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have one of these documents?[NEWLINE]agent: In that case you must provide other types of proof[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?[NEWLINE]agent: You do not need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property.[NEWLINE][BOUNDARY][NEWLINE]user: and under 15 years old can you drive?[NEWLINE]agent: Children 10-15 years old can only drive an ATV with certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, another question that this topic focuses on?"}
{"id": "superseg_train_2633", "dialogue": "user: How to Register an ATV[NEWLINE]agent: know it's an ATV[NEWLINE]user: yes[NEWLINE]agent: An all - terrain vehicle ATV is any self - propelled vehicle, including an off - road motorcycle, that is manufactured for use on off - road trails or in off - road competitions[NEWLINE]agent: needs more information?[NEWLINE]user: yes[NEWLINE]agent: see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29[NEWLINE][BOUNDARY][NEWLINE]user: Does an ATV need a vehicle registration?[NEWLINE]agent: Yes. You must have a valid NY State registration to ride your ATV in New York State, unless it is only used for agricultural purposes or not - for - hire snow removal on private property[NEWLINE][BOUNDARY][NEWLINE]user: What are acceptable proofs of ownership?[NEWLINE]agent: you purchase the ATV from an out - of - state ATV deale?"}
{"id": "superseg_train_2634", "dialogue": "user: how Register an ATV[NEWLINE]agent: What is considered an all-terrain vehicle?[NEWLINE]user: yes[NEWLINE]agent: An all - terrain vehicle ATV is any self - propelled vehicle, including an off - road motorcycle, that is manufactured for use on off - road trails or in off - road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds[NEWLINE]user: I need more information[NEWLINE]agent: see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29.[NEWLINE][BOUNDARY][NEWLINE]user: If I buy the ATV from an out-of-state ATV dealer[NEWLINE]agent: acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer[NEWLINE][BOUNDARY][NEWLINE]user:  If i purchase an ATV including an off - road motorcycle from a NY State ATV dealer[NEWLINE]agent: the dealer is required to register it before it is delivered to you[NEWLINE]user: Does an ATV need a vehicle registration?"}
{"id": "superseg_train_2635", "dialogue": "user:  What are acceptable proofs of ownership?[NEWLINE]agent: If i purchase the ATV from an out - of - state ATV dealer[NEWLINE]user: yes[NEWLINE]agent: acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer[NEWLINE][BOUNDARY][NEWLINE]user: Does an ATV need a vehicle registration?[NEWLINE]agent: Yes. You must have a valid NY State registration to ride your ATV in New York State[NEWLINE][BOUNDARY][NEWLINE]user:  If the current owner did not register the ATV[NEWLINE]agent:  a transferrable registration and bill of sale that transferred ownership to the current owner, and a bill of sale that transfers ownership to you[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?[NEWLINE]agent:  You don t need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property[NEWLINE][BOUNDARY][NEWLINE]user: If i purchased the ATV from a private seller[NEWLINE]agent:  the seller and the buyer complete the Statement of Transaction PDF DTF-802. You can also show your proof of exemption or proof that the tax was paid[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to have a DMV appointment?"}
{"id": "superseg_train_2636", "dialogue": "user: How do I know I register an ATV?[NEWLINE]agent: Do you know which vehicles are considered all terrain vehicle or ATV?[NEWLINE]user: Yes, I know which vehicles are ATVs.[NEWLINE]agent: That is great that you know ATV is any self-propelled vehicle, including off road motorcycle, that is manufactured for use on off-road trails or in off-road competitions and they are less than 70 inches wide and weigh less than 1000 pounds.[NEWLINE]agent: Do you need more information?[NEWLINE]user: Yes, I would like more information please.[NEWLINE]agent: You can see our brochure \"ATVs:Information for Owners and Operators.\"[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show the DMV when registering my ATV?[NEWLINE]agent: You would need to complete the Document Guide to make sure you bring the correct documents with you to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to register my ATV with the DMV?[NEWLINE]agent: Yes, you need a valid NY State registration to ride your ATV in NY State unless you are going to use it for snow removal or agricultural puproses on your own property.[NEWLINE]user: What if I purchase my ATV from a NY State ATV dealer?[NEWLINE]agent: Your dealer is required to register it before it is delivered to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if the ATV is transferred by a private person?"}
{"id": "superseg_train_2637", "dialogue": "user: What are acceptable proofs of ownership for purchase of an ATV from an out-of-state ATV dealer?[NEWLINE]agent: Have you purchased the vehicle from a dealer in another state?[NEWLINE]user: I have not yet, no.[NEWLINE][BOUNDARY][NEWLINE]user: What are some instances in which I would not need to register an ATV?[NEWLINE]agent: You must have a valid NY State registration to ride your ATV in New York State unless it is only used for agricultural purposes or not-for-hire snow removal on private property.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are considered to be ATVs?[NEWLINE]agent: An ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions.  These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.[NEWLINE][BOUNDARY][NEWLINE]user: What is my proof of ownership if I purchase an ATV from a private seller?[NEWLINE]agent: If you purchase from a private seller, the seller and the buyer complete the Statement of Transaction or you can also show your proof of exemption or proof that the tax was paid.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum width of a vehicle considered to be an ATV?"}
{"id": "superseg_train_2638", "dialogue": "user: ATV please[NEWLINE]agent: Would you like to know what is considered an ATV?[NEWLINE]user: no I know what it is I just want help with ATV registration[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if an ATV needs a vehicle registration?[NEWLINE]user: no, I know it does that is why I'm here[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what you need to bring to the DMV to register an ATV?[NEWLINE]user: yes please[NEWLINE]agent: Will you be registering an ATV not purchased from a NY State ATV dealer?[NEWLINE]user: no I bought it in Queens[NEWLINE][BOUNDARY][NEWLINE]user: can I make a reservation to register it?[NEWLINE]agent: Yes, for quicker service you can make a reservation online before visiting a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: what can I use for proof of purchase if I get another ATV from out of state?"}
{"id": "superseg_train_2639", "dialogue": "user: I just bought an ATV and I need help with getting it registered.[NEWLINE]agent: I can help you with that. Do you need information on what types of vehicles are considered an all terrain vehicle?[NEWLINE]user: Yeah, that would be helpful.[NEWLINE]agent: Okay. An ATV is classified as any self-propelled vehicle that is manufactured for off road use. These vehicles are typically less than 70 inches wide and weigh less than a 1,000lbs.[NEWLINE]agent: Would you like more information on this subject?[NEWLINE]user: No. That's fine. I don't need it.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get information on the topic of ATV registration?[NEWLINE]agent: I can answer any questions that you have. You also have the option of going on our website and searching under Registration for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I bought my atv out of state and paid the sales tax there. Will I qualify for some sort of credit towards the payment of the New York State sales tax?[NEWLINE]agent: Yes. You can apply for a credit when you apply for registration in New York. However, you can only be eligible for this credit if New York and the state where you paid sales tax have a reciprocal sales tax agreement.[NEWLINE][BOUNDARY][NEWLINE]user: III didn't buy from a dealer. I bought from a private individual. What would be considered an acceptable proof of ownership in my case?"}
{"id": "superseg_train_2640", "dialogue": "user: Hello, I have some question about registering an ATV. Perhaps you can answer them for me.[NEWLINE]agent: Do you want to know what we define as an all-terrain vehicle (ATV)?[NEWLINE]user: Sure, tell me.[NEWLINE]agent: An all-terrain vehicle ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.[NEWLINE]agent: Do you want more information about this?[NEWLINE]user: No, that will suffice.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have purchased the ATV in Wisconsin?[NEWLINE]agent: If the bill of sale indicates that the dealer collected the NY State sales tax, no additional sales tax is due.[NEWLINE]user: Do I require a driver license to drive an ATV?[NEWLINE]agent: You do not need a driver license to drive an ATV, but restrictions apply to ATV drivers under the age of 16. Children 10 to 15 years of age can drive an ATV only.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Still, I need to visit the DMV. Can you give me a list of documents I need for the DMV?"}
{"id": "superseg_train_2641", "dialogue": "user: Hi, I'd like to know what happens if I don't answer a TVB traffic ticket?[NEWLINE]agent: Do you have a traffic ticket that has not been answered in time?[NEWLINE]user: do not[NEWLINE]agent: do you want to remove the suspension?[NEWLINE]user: Yes[NEWLINE]agent: To withdraw the suspension, you must contact the court responding the ticket pay $ 70 termination of the fee suspension[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol related convictions in your entire driving record?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what to do to respond to this type of traffic ticket?[NEWLINE]user: Yes"}
{"id": "superseg_train_2642", "dialogue": "user: hello I would like to know What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol related convictions in your entire driving record?[NEWLINE]user: do not[NEWLINE]agent: You just want to know who to contact for this type of traffic ticket?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what measures are taken in New York?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what measures are taken in New York?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: a question a suspension that can provoke?[NEWLINE]agent: Some convictions can cause the suspension or revocation of your driver's license.[NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_2643", "dialogue": "user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: If you have 3 or more alcohol - related convictions on your entire driving record[NEWLINE]user: it's not my case[NEWLINE]agent: you want to know how to respond to this type of traffic fines?[NEWLINE]user: not[NEWLINE]agent: committed the violation In another part of the state of New York?[NEWLINE]user: not[NEWLINE]agent: Surely you did not commit the offense in another part of New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: what are the consequences of convictions?"}
{"id": "superseg_train_2644", "dialogue": "user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you already have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: I do already have 3 points on my record for alcohol-related convictions, yes.  What will happen if I plead guilty now?[NEWLINE]agent: a guilty plea to a violation that results in 5 or more points may result in the revocation of your license according to the Commissioner's Regulations.  You may want to consult with an attorney before entering your plea.[NEWLINE]user: How do I answer these types of traffic tickets?[NEWLINE]agent: To answer the tickets you need to contact the court directly.[NEWLINE][BOUNDARY][NEWLINE]user: What ways are there to answer a Traffic Violations Bureau ticket?[NEWLINE]agent: You can follow the instructions on the ticket to answer the ticket at a TVB office, but be sure to bring proof of identity along with you.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't respond to the TVB ticket after I receive a suspension notice?[NEWLINE]agent: Some convictions can cause the suspension or the revocation of your license.  You can read about this topic in the DMV brochure Suppose Your License Were Taken Away.[NEWLINE][BOUNDARY][NEWLINE]user: Where does TVB operate?"}
{"id": "superseg_train_2645", "dialogue": "user: I have received a TVB ticket. Can you please explain what steps I have to take to answer it?[NEWLINE]agent: You can answer most TVB tickets online. You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.[NEWLINE]agent: Would you like more information about this?[NEWLINE]user: No, but I do have some other questions.[NEWLINE]user: So, you said that I can answer my TVB ticket online, correct?[NEWLINE]agent: Yes, you can answer most TVB tickets online.[NEWLINE]agent: Would you like to answer your ticket by mail?[NEWLINE]user: Sure, that is a valid option for me.[NEWLINE]agent: To do so, enter your plea on the ticket and include the appropriate fee if pleading guilty.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to answer a ticket for a violation that results in 5 points?"}
{"id": "superseg_train_2646", "dialogue": "user: Can you tell me what happens if I plead guilty to a violation resulting in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that is quite interesting. And what happens if I don't answer a traffic ticket?[NEWLINE]agent: Then your driver license will be suspended. It is a crime to drive with a suspended license. A suspension for the failure to answer a ticket does not indicate that you are guilty of the charge.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's something I'd like to avoid. Can I answer a ticket at a TVB office?[NEWLINE]agent: Yes, simply follow the instructions on the ticket. Be sure to bring proof of identity such as your driver license.[NEWLINE][BOUNDARY][NEWLINE]user: How can I answer these types of traffic tickets?[NEWLINE]agent: You have to contact the court directly. A suspension due to a traffic ticket is an 'indefinite' suspension.[NEWLINE]user: What is an indefinite suspension?"}
{"id": "superseg_train_2647", "dialogue": "user: How do I answer a Traffic Violations Bureau ticket?[NEWLINE]agent: You are able to answer most of them online.  You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.[NEWLINE]user: How can I get further information about answering TVB tickets?[NEWLINE]agent: You can see how to plead or pay TVB tickets.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not respond to my TVB ticket after I receive a suspension notice?[NEWLINE]agent: Have you continued to ignore the ticket after your license was suspended?[NEWLINE]user: I have continued to ignore the ticket.  What could happen?[NEWLINE]agent: You will automatically be convicted of the charge.  This is known as a 'default conviction'.  The default conviction is equivalent to a guilty finding.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: If you already have 3 or more alcohol-related convictions on your entire driving record, a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations.  You may want to consult an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when a TVB ticket is not answered?"}
{"id": "superseg_train_2648", "dialogue": "user: If I receive a suspension notice and still have not responded regarding my TVB ticket, what happens next?[NEWLINE]agent: Have you, or do you intend to, continue to ignore the ticket?[NEWLINE]user: I have ignored my ticket up until this point[NEWLINE]agent: If you fail to respond to the ticket, you will receive a conviction, which is known as a default conviction, and this is the equivalent of a guilty finding[NEWLINE][BOUNDARY][NEWLINE]user: How do I enter a plea in relation to a violation received that results in 5 or more points?[NEWLINE]agent: You must contact the court directly. Any suspension received due to a traffic ticket is an indefinite suspension. This means that your driver license is removed until you pay a suspension fee of $70[NEWLINE][BOUNDARY][NEWLINE]user: What are the ways open to me to respond to a TVB  ticket?[NEWLINE]agent: Most of the TVB tickets can be responded to online. You have the choice to schedule a hearing for the traffic ticket or you can pay the fine associated with the ticket with your credit card[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is the Traffic Violations Bureau?[NEWLINE]agent: The TVB is associated with the DMV and is a department that processes tickets for non-criminal traffic violations. This department is active in the five boroughs of New York City. Our brochure explains more about what the TVB entails[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have 3 or more alcohol-related convictions on my driver record?"}
{"id": "superseg_train_2649", "dialogue": "user: Hello. Can you tell me what happens if I plead guilty to a violation that costs me 6 points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: Then a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't respond to my ticket after getting a suspension notice?[NEWLINE]agent: Then you will automatically be convicted of the charge. This is known as a default conviction. The default conviction is equivalent to a guilty finding.[NEWLINE][BOUNDARY][NEWLINE]user: Who is processing the tickets? The DMV?[NEWLINE]agent: DMV's Traffic Violations Bureau TVB processes tickets for non-criminal moving traffic violations issued in the five boroughs of New York City. For more information about the TVB, you can read our brochure.[NEWLINE][BOUNDARY][NEWLINE]user: Can certain violations cause the suspension of my license?[NEWLINE]agent: Yes. Some convictions can cause the suspension or the revocation of your driver license. See Suspensions and Revocations or read the DMV brochure \"Suppose Your License Were Taken Away\".[NEWLINE][BOUNDARY][NEWLINE]user: Will do. If I want to answer my ticket, can I send my response by mail?[NEWLINE]agent: Yes, you can mail your response to us.[NEWLINE][BOUNDARY][NEWLINE]user: I'll send the envelope on the way today. What about violations in other parts of NY?"}
{"id": "superseg_train_2650", "dialogue": "user: hello I need information about How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to change Online through MyDMV?[NEWLINE]user: Yes[NEWLINE]agent: To change the address on your non-driver license, permit, ID, and / or registration, you will need your New York State ID number and document number.    driver's license,    learning permit[NEWLINE]agent: Have you recently lost, renewed, or ordered a new document and not yet received it in the mail?[NEWLINE]user: Yes[NEWLINE]agent: You will need to wait for it to arrive before you can create a MyDMV account. You can still change your address.[NEWLINE][BOUNDARY][NEWLINE]user: And what will they do when I change my address to register a vehicle?[NEWLINE]agent: we also update the title certificate record   you do not need to request new DMV documents with your new address 2   updating your address for a traffic ticket does not update your address in other DMV records 3[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do when i change my address?[NEWLINE]agent: You can write your new address on the back of your driver's license, non-driver ID card, or learner's permit, and on the front of the registration document, carefully draw lines through the old address. Do not write the new address on a certificate of title.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to replace my documents, what should I do?"}
{"id": "superseg_train_2651", "dialogue": "user: How to change my address[NEWLINE]agent: Do you want to know how to update your address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how is the process Online through MyDMV[NEWLINE]user: yes[NEWLINE]agent: To change the address on your license, permit, non - driver ID and/or registration, you will need the ID number and document number from your New York State[NEWLINE]agent:  you lost your document, renewed or ordered a new one recently and have not received it in the mail yet?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of At a DMV office[NEWLINE]agent:  Unless you need to change your name or you want a new photo on your license or non - driver ID[NEWLINE]user:  Unless you need to change your name or you want a new photo on your license or non - driver ID[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?"}
{"id": "superseg_train_2652", "dialogue": "user: hello I need information about How to change your address[NEWLINE]agent: Should you update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: Yes[NEWLINE]agent: have you moved?[NEWLINE]user: Yes[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: can I do it online through MyDMV?[NEWLINE]agent: To change the address on your non-driver license, permit, ID and / or registration, you will need your New York State ID number and document number.[NEWLINE]user: What happens if I lost my document?[NEWLINE]agent: you must wait for it to arrive before you can create a MyDMV account[NEWLINE][BOUNDARY][NEWLINE]user: and will I need to request new documents with my new address?"}
{"id": "superseg_train_2653", "dialogue": "user: How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it online through MyDMV?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to do it by mail?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it at a DMV office?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want additional information?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: If I want to replace my documents?"}
{"id": "superseg_train_2654", "dialogue": "user: Hello I need information about How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: Yes[NEWLINE]agent: recently moved?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?[NEWLINE]agent: the main theme is change of address[NEWLINE][BOUNDARY][NEWLINE]user: and once I change the address is all the DMV records updated?[NEWLINE]agent: Note that  changing its direction with the EE. The USPS postal service does not update your DMV records[NEWLINE]user: And if there is a change of residence, how long do I have to report it?"}
{"id": "superseg_train_2655", "dialogue": "user: I need help with changing my address. Can you walk me through the process?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Are you moving?[NEWLINE]user: Yes, that's the reason why I want to change the address.[NEWLINE]agent: Then you must report a change of residence address on your license, permit, non-driver ID or vehicle records to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What else should I consider if I'm changing my address?[NEWLINE]agent: You can write your new address on the back of your driver license, non-driver ID card or learner permit, and on the front of the registration document carefully draw lines through the old address. Do not write the new address on a title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What if I rather want to replace my documents for up-to-date ones?[NEWLINE]agent: In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.[NEWLINE]user: Can I also change my address by mail?"}
{"id": "superseg_train_2656", "dialogue": "user: Hello there. I hope you're doing well. The reason why I came here was to learn how I can change my address. Could you perhaps walk me through this process?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: No, not yet. I just wanted to figure out how things work first.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you planning to change your address online through MyDMV?[NEWLINE]user: Yes, that is option I considered.[NEWLINE]agent: To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.[NEWLINE]user: What if I have no longer have that document?[NEWLINE]agent: Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, then let's say I'm heading to a DMV office to change my address. What should I bring along?[NEWLINE]agent: You should bring a completed Address Change (MV-232) form with you.[NEWLINE][BOUNDARY][NEWLINE]user: What else should I know when I change my address for a vehicle registration?"}
{"id": "superseg_train_2657", "dialogue": "user: Hello there. I'm here to learn how to change my address. Can you help me?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: No, at least not yet. I just wanted to know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to do it online through MyDMV?[NEWLINE]user: Yes, that'd be very helpful.[NEWLINE]agent: To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.[NEWLINE]user: What if I don't have my documents anymore and I'm waiting for a replacement?[NEWLINE]agent: In that case you will need to wait for it to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer, guess I'll wait then. By the way, do you have more details on changing my information on your page?[NEWLINE]agent: Yes. There are instructions to change your name or other non-address information.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can you suggest a topic?[NEWLINE]agent: Address change.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for this wonderful suggestion. Answer me one final question, please. Do I need to have the same address on all of my applications?"}
{"id": "superseg_train_2658", "dialogue": "user: I need help changing my address you have for me on record[NEWLINE]agent: Is this for updating the address on your license, permit, non-driver ID or vehicle records?[NEWLINE]user: yes, I want to know how to do it[NEWLINE]agent: Did you move recently?[NEWLINE]user: no, but I asked for a new ID and I haven't gotten it yet and can't log in to make changes[NEWLINE][BOUNDARY][NEWLINE]user: so what do I do if I don't know my ID number and I can't change my info online?[NEWLINE]agent: You will need to wait for your ID to arrive before you can create a MyDMV account.  You can still change your address by mail.[NEWLINE][BOUNDARY][NEWLINE]user: so I can't do anything until I get my ID then I have to wait again to make changes and wait yet again for a newer ID? sounds like too much to do for a simple thing[NEWLINE]agent: You do not need to order new DMV documents with your new address, so you just have to wait for the ID that is already on the way.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I use to change my address online?"}
{"id": "superseg_train_2659", "dialogue": "user: hello I need information about the driver's license for New York Residents[NEWLINE]agent: Are you a resident of New York State?[NEWLINE]user: do not[NEWLINE]agent: Do you have a valid driver's license issued by another state?[NEWLINE]user: Yes[NEWLINE]agent: You may be eligible to redeem it for a New York driver's license. See Change an Out-of-State License, or view other information on moving to New York[NEWLINE]user: What can happen if someone drives in New York State without a driver's license?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver's license or vehicle registration.[NEWLINE]user: What happens if I pay taxes or my children attend school in another state?[NEWLINE]agent: If you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intention is to make New York a \"fixed and permanent\" residence. Under this law, students from other states or other nations who attend school in New York State are generally not considered New York residents.[NEWLINE]user: okay. Another question, I am planning to return to my country and I will need my foreign driver's license.[NEWLINE]agent: ask the test drive examiner how to make sure your foreign driver's license is not destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: and what restrictions are there if you are under 18?"}
{"id": "superseg_train_2660", "dialogue": "user: if i become a NY resident what license should i get?[NEWLINE]agent:  you become a New York State resident?[NEWLINE]user: yes[NEWLINE]agent: you must get a New York State driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to drive a car or motorcycle in New York State?[NEWLINE]agent: mustsbe at least 16 years old 1 andshave a valid New York State driver license or learner permit[NEWLINE]user: Do you have a New York State learner's permit or one issued in another state?[NEWLINE]agent: you must follow New York State permit restrictions[NEWLINE]user: and which are they?[NEWLINE]agent:  a valid driver license or permit issued by another state or country[NEWLINE][BOUNDARY][NEWLINE]user: what should i do after i am eligible to redeem it for a license[NEWLINE]agent: you may be eligible to exchange it for a New York driver license see Exchange an out - of - state license, or see other information about moving to New York [[NEWLINE]user: If my children attend school in another state?"}
{"id": "superseg_train_2661", "dialogue": "user: Hi there. I was looking information related to which persons can drive in the in the state of new york.[NEWLINE]agent: Do you want to drive a car or a motorcycle?[NEWLINE]user: I'm not very sure yet.[NEWLINE]user: I have a learner permit, what need I do next?[NEWLINE]agent: You must follow new york state permit restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: I need to follow them even when I'm not a new york resident? I'm here just as a student.[NEWLINE]agent: That's right. Students from other states or from other nations who attended school in new york state are normally not considered new york resident.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I understate. But once I pass the road test, what will happen?[NEWLINE]agent: Once you pass it. You must give your foreign driver license to the dmv road test examiner, so it be destroyed after 60 days.[NEWLINE]user: And what happens if I become a new york resident?[NEWLINE]agent: In that case, you must get a new york state driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: But I be able to to still use my learner license, no matter if is not from new york?"}
{"id": "superseg_train_2662", "dialogue": "user: Hello there. I'd like some general information about who is allowed to drive in NY, please.[NEWLINE]agent: Do you want to know the requirements to drive a car or motorcycle in New York State?[NEWLINE]user: Yes, please tell me.[NEWLINE]agent: You must be at least 16 years old and have a valid New York State driver license or learner permit.[NEWLINE]user: So if I'm 17 years old I can drive a vehicle?[NEWLINE]agent: Yes, if you have a valid New York State driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I become a resident of NY?[NEWLINE]agent: In that case you must get a New York State driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get that. What about visitors from other countries?[NEWLINE]agent: Do you have a driver license from another nation?"}
{"id": "superseg_train_2663", "dialogue": "user: hello i would like information about driver's licenses for non-residents of new york[NEWLINE]agent: Do you want information about driver's licenses from other states and foreigners?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Visitors from other countries?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information about student licenses?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want information on out-of-state student licenses?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: Can students from other states be considered New York residents?[NEWLINE]agent: Students from other states or from other nations who attend school in New York State are not normally considered residents of New York State.[NEWLINE][BOUNDARY][NEWLINE]user: and what should I do if my license was issued outside the USA?"}
{"id": "superseg_train_2664", "dialogue": "user: Hello, I would like to have information about the licenses of people who are not New York residents[NEWLINE]agent: Do you want information about driver's licenses from other states and foreigners?[NEWLINE]user: Yes[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE]agent: Do you have a driver's license from another country?[NEWLINE]user: Yes[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i do if you plan to return to your home country and need my foreign driver's license[NEWLINE]agent: In that case ask the test drive examiner how to make sure your foreign driver's license is not destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: If I come to visit and have a license from another nation?[NEWLINE]agent: If you have a driver's license from any nation, you don't need a New York State license to drive in New York State. You should only apply for a New York State driver's license if you become a New York State resident.[NEWLINE]user: If I come to visit and have a license from another nation?"}
{"id": "superseg_train_2665", "dialogue": "user: Hello, I would like to have information about the licenses of people who are not New York residents[NEWLINE]agent: Do you want information about driving licenses from other states and foreigners?[NEWLINE]user: Yes[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE]user: What if I am a tourist and I have a driver's license from another country?[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the requirements to drive in the state of new york?[NEWLINE]agent: should   be at least 16 years old 1 and have a valid New York State driver's license or learner's permit[NEWLINE][BOUNDARY][NEWLINE]user: and would you accept the Visitors license from other countries?[NEWLINE]agent: Do you have a driver's license from any other nation?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and are students from other states considered new york residents?"}
{"id": "superseg_train_2666", "dialogue": "user: Hello, I would like to know what requirements must be met by anyone who wants to drive a vehicle here in the state of New York[NEWLINE]agent: Do you want to drive a car or motorcycle in New York State?[NEWLINE]user: Yes[NEWLINE]agent: should   be at least 16 years old 1 and   have a valid New York State driver's license or learner's permit[NEWLINE]user: and can you handle a minor?[NEWLINE]agent: of course but you must be at least 16 years old[NEWLINE][BOUNDARY][NEWLINE]user: and another thing I want to have information about the licenses of people who are not residents of New York[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE]user: and would you need to have an international license?[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: and what if my license was issued outside the US?[NEWLINE]agent: You must apply for a new original New York State driver's license at a DMV office. See Get a driver's license[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a New York State learner's permit or one issued in another state?[NEWLINE]agent: must follow New York State permit restrictions[NEWLINE][BOUNDARY][NEWLINE]user: and consider themselves the students, residents of new york?"}
{"id": "superseg_train_2667", "dialogue": "user: Hello there. I would like to know who is allowed to drive a car in NY. Can you please answer a few questions?[NEWLINE]agent: Of course. Do you want to drive a car or motorcycle in New York State?[NEWLINE]user: No. I'm going to visit NY with a rental car and that's why I need information.[NEWLINE][BOUNDARY][NEWLINE]user: I already own a drivers license myself, but I'm from abroad. Do I need a special license to drive in NY?[NEWLINE]agent: In that case, you do not need a New York State license to drive in New York State. You should only apply for a New York State driver license if you become a resident of New York State.[NEWLINE]user: What if I didn't have a license in my home country and wanted to get a New York State driver license?[NEWLINE]agent: In that case you would have to pass a written test, complete a 5-hour pre-licensing course and pass a road test.[NEWLINE][BOUNDARY][NEWLINE]user: Is that what all residents of NY have to go through?[NEWLINE]agent: Are you planning to become a New York State resident?[NEWLINE]user: No, I'm just going to visit NY and wanted to use a rental car.[NEWLINE]agent: Do you have a valid driver license issued by another U.S. state or territory, federal district or Canadian province?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_2668", "dialogue": "user: What is a TNC?[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law[NEWLINE][BOUNDARY][NEWLINE]user: If I am an authorized TNC driver, may I pick up passengers in New York City?[NEWLINE]agent: No, not unless you are separately authorized by the New York City Taxi & Limousine Commission : www.nyc.gov/taxi[NEWLINE][BOUNDARY][NEWLINE]user:  Is there an age and licensing requirement to be a TNC driver?[NEWLINE]agent: Yes, by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver s license issued by DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What are the insurance requirements for a TNC driver?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance[NEWLINE]agent: you are interested in being a TNC driver?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Does my vehicle need to be authorized for TNC use?[NEWLINE]agent:  Not by DMV. But TNC companies may have requirements on the vehicles they allow[NEWLINE]user: Does my vehicle need to be authorized for TNC use?"}
{"id": "superseg_train_2669", "dialogue": "user: Can you tell me what a TNC is?[NEWLINE]agent: The TNC means transportation network company and is a business also known as a \"rideshare company\", and licensed by the DMV to use a digital network to connect with passengers.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for an authorized TNC drier to drop off a TNC passenger in NY City that was picked up outside of the city?[NEWLINE]agent: Yes, you are able to pick up a TNC passenger outside of NY City.[NEWLINE][BOUNDARY][NEWLINE]user: What insurance do I need to be a TNC driver?[NEWLINE]agent: TNC companies will make sure you as a driver understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am all ready licensed to operate for hire by a NY City Taxi and Limousine Commission, can I works as a TNC driver outside of New York City?[NEWLINE]agent: Absolutely yes, but only if you are authroized by a licensed TNC company and use a different vehicle than the one you drive for hire in New York City.[NEWLINE][BOUNDARY][NEWLINE]user: How does one become a TNC driver?[NEWLINE]agent: You definitely would need to contact one of the New York State licensed TNC companies which are Lyft and Uber.[NEWLINE][BOUNDARY][NEWLINE]user: Can authroized TNC drivers pick up passengers in NY City?"}
{"id": "superseg_train_2670", "dialogue": "user: Hi there. I'm about to be a TNC driver, but i don't even know what that means, can you help me?[NEWLINE]agent: No problem. TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. In other words, a TNC is a \"rideshare company\" licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: To do that, I guess i need permission from you, isn't?[NEWLINE]agent: No. DMV does not have nothing to do with your clearence for being a TNC, but it could be something required by a TNC Company.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k. So, i guess you don't know the insurance requirements for a TNC driver, right?[NEWLINE]agent: That's something for the TNC company. They have to make sure their drivers understand and effectively have the proper insurance.[NEWLINE]agent: You're going to be a TNC driver right?[NEWLINE]user: Yes, That's right, that's why i wanted to know about this.[NEWLINE]agent: Then you should contact the TNC company you are interested to work with so they can give you more details.[NEWLINE][BOUNDARY][NEWLINE]user:  Yeah, i already thought about doing that. I can use any vehicle to do that right? i mean, like a truck or something?[NEWLINE]agent: Sorry, but no. TNC rules forbid use of taxis, delivery vehicles, limousines or licensed for-hire vehicles from being used as a TNC vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a boomer. And i suppose that applies to pick up random passengers too, right?"}
{"id": "superseg_train_2671", "dialogue": "user: What exactly is a TNC?[NEWLINE]agent: The TNC is actually the transportation network company and is a business know as a rideshare company, licensed by DMV.[NEWLINE]user: What types of trips are TNC licensed through the DMV?[NEWLINE]agent: TNC companies are licensed by the DMV to use a digital network to connect passengers to the drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: What insurance is required to be a TNC driver?[NEWLINE]agent: The TNC companies take care of the understanding of insurance needed.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am licensed to operate for hire by the NY City taxi and limousine commission, can I work at a TNC driver outside of NY City?[NEWLINE]agent: Yes you allowed only if you are authorizd by a licensed TNC company and if you use a different vehicle than you drive for hire in NY City.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pick up passengers in NY City if I am an authorized TNC driver?[NEWLINE]agent: You can if you are separately authorized by the NY City Taxi and Limousine Commission; but otherwise no.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to drop off a TNC passenger in NY City that I picked up outside the City if I am an authorized TNC driver?"}
{"id": "superseg_train_2672", "dialogue": "user: Can you explain what a TNC is? I've come across this term on your website, but haven't found an explanation for it.[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. And what insurance requirements does a TNC driver have?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: Yes, I am. I've used a different term before, but now that I know what TNC means, I can say that I want to be exactly that.[NEWLINE]agent: In that case, you should contact a TNC you are interested in working with.[NEWLINE][BOUNDARY][NEWLINE]user: Well, yes. So if I am an official TNC driver, can I drop off a TNC passenger in New York City that I picked up from another city?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: And if I have a license for NYC taxis, can I work as a TNC driver outside of the city?[NEWLINE]agent: Yes, but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City taxi and livery vehicles may not be used for TNC operation.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Alright. My final question is if my vehicle needs to be authorized for TNC use. Does it need to be authorized?"}
{"id": "superseg_train_2673", "dialogue": "user: I have TNC questions[NEWLINE]agent: Okay, TNC stands for \u201ctransportation network company\u201d, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm good with the New York City Taxi & Limousine Commission, can I work for Lyft outside of New York City[NEWLINE]agent: Yes but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City[NEWLINE][BOUNDARY][NEWLINE]user: can I pick up Lyft passengers in NYC?[NEWLINE]agent: No, not unless you are separately authorized by the New York City Taxi & Limousine Commission[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to work for a rideshare here in NYC?[NEWLINE]agent: You can contact one of the New York State licensed TNC companies[NEWLINE][BOUNDARY][NEWLINE]user: could I pick up Lyft customers in a taxi cab?[NEWLINE]agent: No, the TNC Act prohibits taxis from being used as  TNC vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: what kinds of insurance would I need if I'm working for a ridesharing company?[NEWLINE]agent: The TNC company you work for will help you with the required insurance.[NEWLINE]agent: Are you interested in becoming a TNC driver or just looking for information?"}
{"id": "superseg_train_2674", "dialogue": "user: I have a few questions. I've been visiting your website before to get them answered, but I read something about a TNC and I don't know what that is.[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, makes sense. Thank you for the explanation. So does my car need to be authorized for TNC use then?[NEWLINE]agent: Not by DMV, but TNC companies may have requirements on the vehicles they allow.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, in order to be a TNC driver, do I need to be a certain age? I heard people talk about that.[NEWLINE]agent: Yes, by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver's license issued by DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And do I need any special insurance or will a normal one do?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, I'm just asking these questions for my son.[NEWLINE][BOUNDARY][NEWLINE]user: So if he becomes an authorized TNC driver, can he pick up passengers in NY?"}
{"id": "superseg_train_2675", "dialogue": "user: Hello, I'm searching some information related to the companies which do transport services based on networks.[NEWLINE]agent: Oh, you mean a transportation network company or tnc, which are also known as rideshare company, which through a license issued by the dmv can use a digital network to connect passengers to tnc drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, great. And what's the process to become a driver of a tnc?[NEWLINE]agent: You need to contact one of he new york state licensed tnc companies.[NEWLINE][BOUNDARY][NEWLINE]user: There are any kind of restriction to become a driver?[NEWLINE]agent: Yes, by statute, tnc drivers to hold a valid and current nys driver's license issued by the dmv.[NEWLINE]user: Alright. and there is any age restriction?[NEWLINE]agent: Yes, of course. You need to be 19 years old or older, to be a tnc driver.[NEWLINE][BOUNDARY][NEWLINE]user: And Can I use any vehicle I want?[NEWLINE]agent: That will depend on every tnc company, which may have requirements on the vehicles they allow.[NEWLINE][BOUNDARY][NEWLINE]user: And the tnc drivers can get insurance?[NEWLINE]agent: The tnc companies will have to make sure the tnc drivers understand and have the required insurance to work.[NEWLINE]agent: Are you interest in being a tnc driver?"}
{"id": "superseg_train_2676", "dialogue": "user: Tell about a TNC, please[NEWLINE]agent: TNC stands for Transportation Network Company, a term defined in a recently enacted part of the State Vehicle and Traffic Law. A TNC is a business, also known as a \"rideshare company,\" licensed by the DMV to use a digital network to connect passengers with TNC drivers for preset trips.[NEWLINE][BOUNDARY][NEWLINE]user: Can a driver be authorized by more than one TNC?[NEWLINE]agent: That depends on the TNC you want to work for, as there is no legal limit to driving more than one TNC[NEWLINE][BOUNDARY][NEWLINE]user: If I am an authorized TNC driver, can I drop off a TNC passenger in New York City that I picked up out of teh city?[NEWLINE]agent: Yes, you can do it[NEWLINE][BOUNDARY][NEWLINE]user: If I have an auto loan, will my vehicle lender allow me to use my personal vehicle to drive for a TNC?[NEWLINE]agent: You must read your loan agreement and contact your lender, as these limitations are a matter of private contract, not the TNC Act or its regulations.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what are the insurance requirements for a TNC driver?[NEWLINE]agent: Sure. TNC companies will ensure that TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: Yes, I'm very interested"}
{"id": "superseg_train_2677", "dialogue": "user: Hello! My vehicle meets the California emissions standard, but this is not indicated in the MCO, or I do not have the MCO. What I can do?[NEWLINE]agent: you do not have a Manufacturer's Certificate of Origin MCO?[NEWLINE]user: yes i don't have that certificate[NEWLINE]agent: you or the car dealer can certify compliance on a 'Certificate of Compliance or emissions exemption' form MV-74[NEWLINE]user: And what happens if the vehicle is exempt from the California emissions standard?[NEWLINE]agent: you or the car dealer can complete form MV-74 to certify the exemption[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Look for these words or similar language on the MCO Manufacturer's Certificate of Origin and the emissions label under the hood:       \"California Only Vehicle: This vehicle complies with US and California EPA regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to California emission standards?[NEWLINE]agent: Your vehicle must meet the California emissions standard if it has less than 7,500 miles on the odometer and is   a 1996 model year or a newer light duty passenger or truck vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs. or less[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle was replaced too?[NEWLINE]agent: If your vehicle is exempt from the California emissions standard if[NEWLINE]user: But if the vehicle was registered in another state and now I reside in New York?"}
{"id": "superseg_train_2678", "dialogue": "user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: want to determine if your vehicle meets the California emissions standard[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the California emissions standards?[NEWLINE]agent:  your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle complies with the California emissions standard but this is not indicated on the MCO, or I don't have the MCO. What can I do?[NEWLINE]agent:  If your vehicle is exempt from the California emissions standard,  you or the automobile dealer can complete form MV-74 to certify the exemption if[NEWLINE]user: if i am a resident of the united states[NEWLINE]agent: If your vehicle is exempt from the California emissions standard[NEWLINE]user: if you meet the requirements is it subject to other changes?"}
{"id": "superseg_train_2679", "dialogue": "user: Hello. Good day. What can I do if my vehicle complies with the california emissions standard but I don't have the MCO?[NEWLINE]agent: No problem. Have you tried to certificate it by your own or with your automobile dealer?[NEWLINE]user: No, I have not done that yet.[NEWLINE]user: Is there any problem if the vehicle was registered to me in another state, while I was living there?[NEWLINE]agent: There won't be any kind of problem, as long as it get the exempt from the california emission standard.[NEWLINE]user: So, I won't have any problem with the NY state standards?[NEWLINE]agent: That's right. But you still need to know it is subject to the NY State safety and emissions inspection requirement.[NEWLINE][BOUNDARY][NEWLINE]user: On which case my vehicle must comply with the california emissions standard?[NEWLINE]agent: Your vehicle must comply with the california emissions standard if it has less than 7,500 miles on the odometer and is a model year of 1996 or newer passenger vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., but what information do I need to look to be sure that my vehicle meets the standards?[NEWLINE]agent: You just need to check  for the manufacturer's certificate of origin and the emission label under the hood.[NEWLINE]user: Alright. And what I need to look for there?"}
{"id": "superseg_train_2680", "dialogue": "user: Yes I need to know all about what to do if my car's MCO is off.[NEWLINE]agent: Do you know if your vehicle complies with the California emissions standard\u00a0but the MCO does not indicate compliance?[NEWLINE]user: No I don't have an MCO on my vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: I bought this car in California, what criteria should an MCO state for compliance?[NEWLINE]agent: If the following is stated on your car's MCO or the emissions label:California - Only Vehicle - This vehicle conforms to U.S. EPA and California regulations applicable to the vehicle model year model - year new motor vehicles introduced into commerce only for sale in California.[NEWLINE][BOUNDARY][NEWLINE]user: What does the mileage need to be for a vehicle to need to be compliant to emission standards?[NEWLINE]agent: The vehicle must have less than 7,500 miles on the odometer in order to have to comply with the California emissions standard.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a resident of NY state and serving in the military, does that matter?[NEWLINE]agent: Yes then your vehicle is exempt from the California emissions standard.[NEWLINE]user: And if my car was actually registered in another state?"}
{"id": "superseg_train_2681", "dialogue": "user: Hello I need information about How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Want to know how to determine if a vehicle meets the California emissions standard?[NEWLINE]user: Yes[NEWLINE]agent: Look for these words or similar language on the Manufacturer's Certificate of Origin MCO and the emissions label under the hood: s       \"California - Vehicle Only: This vehicle complies with US EPA and California regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.[NEWLINE]user: and where do I look for the keywords?[NEWLINE]agent: on the manufacturer's Certificate of Origin[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle has an odometer reading of more than 7,500 miles?[NEWLINE]agent: In that case your vehicle is exempt from the California emissions standard[NEWLINE]user: What if the vehicle meets the California emissions standard?[NEWLINE]agent: Even if your vehicle meets the California emissions standard, it is still subject to New York State emissions inspection and safety requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: The New York State Department of Environmental Conservation website www.dec.ny.gov [1] has regulations for the California emissions standards and other motor vehicle emissions standards.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to California emission standards?"}
{"id": "superseg_train_2682", "dialogue": "user: Hello I need information about Which vehicles are subject to California emission standards?[NEWLINE]agent: is your vehicle exempt?[NEWLINE]user: do not[NEWLINE]user: How do I meet the standard?[NEWLINE]agent: your vehicle must meet the California emissions standard if you have less than 7,500 miles on the odometer and you are  a 1996 model year or a newer light duty passenger or van vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs or less[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Do you want to know how to determine if a vehicle meets the California emissions standard?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle meets the California emissions standard, but this is not stated in the MCO, or I do not have the MCO. What I can do?"}
{"id": "superseg_train_2683", "dialogue": "user: Can you tell me what vehicles have to keep the CA emission standards?[NEWLINE]agent: Is your vehicle NOT exempt?[NEWLINE]user: Yes, my vehicle is not exempt.[NEWLINE]agent: In that case your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is  a model year of 1996 or newer passenger vehicle or light-duty truck.[NEWLINE]user: Which gross vehicle weight is it allowed to have?[NEWLINE]agent: A gross vehicle weight rating GVWR of 6,000 lbs. or less.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I have no issues with the emission standards in CA, but what if the MCO does not show compliance?[NEWLINE]agent: In that case you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.[NEWLINE]user: Can I complete form MV-74 if my car was purchased in another state?[NEWLINE]agent: Yes, but only if your vehicle is exempt from the California emissions standard.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my car meets the California emissions standard?[NEWLINE]agent: Simply look for certain words or similar language on the Manufacturer 's Certificate of Origin MCO and the emissions label under the hood, \"California - Only Vehicle\", for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I fulfill the CA emissions standard? Do I have to fulfill the NY emissions standard as well?"}
{"id": "superseg_train_2684", "dialogue": "user: Even though my car fulfills the CA emissions standard, I don't have the MCO. I need help figuring out what to do.[NEWLINE]agent: Does your vehicle comply with the California emissions standard, but the MCO does not indicate compliance or you do not have an Manufacturer's Certificate of Origin MCO?[NEWLINE]user: Yes, that's what I just said.[NEWLINE]agent: Then you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.[NEWLINE]user: So, what if my car is exempt from the CA emissions standard?[NEWLINE]agent: Then you or the automobile dealer can complete form MV-74 to certify the exemption, provided you meet all the requirements.[NEWLINE]user: I see. What if I'm a NY resident who serves in the army and stationed in another state?[NEWLINE]agent: *makes no sense*[NEWLINE][BOUNDARY][NEWLINE]user: Can you perhaps tell me where to find additional information? Are there any resources?[NEWLINE]agent: The NY State Department of Environmental Conservation website www.dec.ny.gov has the regulations for the California emissions standards and other motor vehicle emissions standards See Regulations, Part 218.[NEWLINE]user: I'll take a look at that website later. Let me redundantly ask the same question once more."}
{"id": "superseg_train_2685", "dialogue": "user: I need some help. My car complies with the CA emissions standard, but it's not indicated on the MCO.[NEWLINE]agent: I'd be happy to help you. Do you have the MCO?[NEWLINE]user: No, I don't.[NEWLINE]user: What do I do if my vehicle is exempt from the California emissions standard?[NEWLINE]agent: If your car is exempt, either you or the auto dealer will need to complete form MV-74 to certify the exemption.[NEWLINE][BOUNDARY][NEWLINE]user: I'm thinking about buying another car. How do I know if the car I buy complies with the California emissions standard?[NEWLINE]agent: You can find this information on the MCO. There should also be an emissions label under the car's hood with this information.[NEWLINE][BOUNDARY][NEWLINE]user: My car is a 2002. Is it subject to the California emissions standards?[NEWLINE]agent: If your car has less than 7,500 miles on the odometer and is a model year of 1996 or newer with a gross weight rating of 6,000lbs or less, yes, it is subject to the California emissions standards.[NEWLINE]user: What about a light duty truck that fits that criteria? Is it exempt?"}
{"id": "superseg_train_2686", "dialogue": "user: I'm having trouble with your MyDMV site.[NEWLINE]agent: Are you being redirected to that page from somewhere else?[NEWLINE]user: Yes.[NEWLINE]user: What do I do when it says my username is not correct?[NEWLINE]agent: Yes that happens sometimes.[NEWLINE]user: Is there a way to get out of this infernal loop?[NEWLINE]agent: Yes you can use this link to clear out your sign in information from our system. It should stop you from being redirected to the Welcome to MyDMV page.[NEWLINE]user: Wouldn't it be easier if I could sign in using my personal NY government account?[NEWLINE]agent: As it so happens, New York State keeps your personal identity separate from your government employee identity. Therefore, you will need to create a personal account with a different username than the one you use for work.[NEWLINE][BOUNDARY][NEWLINE]user: Is there more information about this MyDMV service?[NEWLINE]agent: Yes click on this MyDMV link here.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I forget my password?"}
{"id": "superseg_train_2687", "dialogue": "user: how Signing in to MyDMV?[NEWLINE]agent: the redirected to the ' Welcome to MyDMV ' page?[NEWLINE]user: yes[NEWLINE]user: If I have more than one email address[NEWLINE]agent: use the tool for each address to make sure you retrieve your username for MyDMV[NEWLINE]user: I forgot my NY.gov username[NEWLINE]agent: You can use the tool to have your username your username might be your email address emailed to you.   [20] You will need to enter your name and email address[NEWLINE]user: you do n't remember the password[NEWLINE]agent: you can use the Forgot your Password tool on the same page[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: If you never created a MyDMV account before"}
{"id": "superseg_train_2688", "dialogue": "user: Hello I need information about How to Login to MyDMV[NEWLINE]agent: want to know Why are you redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: do not[NEWLINE]user: What should I enter when I need to log in?[NEWLINE]agent: You can use the tool to reset it. You will need to enter your username and the security questions / answers Shared secrets you chose when you created your account.[NEWLINE]user: and can i use the tool?[NEWLINE]agent: of course You can use the tool to reset it.[NEWLINE]user: and how can I do if I don't remember the password?[NEWLINE]agent: you can use the Forgot your password tool on the same page.[NEWLINE]user: If the user you use tells me that it is not associated, how can I do it?"}
{"id": "superseg_train_2689", "dialogue": "user: how Signing in to MyDMV[NEWLINE]agent: do you want to know why and go to the 'Welcome to MyDMV' page?[NEWLINE]user: yes[NEWLINE]user:  If i never created a MyDMV account before?[NEWLINE]agent: use the sign up link[NEWLINE]user: if the username you use to log in is not associated with your MyDMV account.[NEWLINE]agent: Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page[NEWLINE]user:  If i created a MyDMV account before[NEWLINE]agent: go to the to use the Forgot your Username tool to get a list of all of your NY.gov ID Usernames[NEWLINE]user:  If i have more than one email address[NEWLINE]agent: be sure to check all of them. Sign in with the username you created for MyDMV[NEWLINE]user: I forgot my NY.gov username and/or password. What can I do?[NEWLINE]agent: You can use the tool to have your username your username might be your email address emailed to you. You will need to enter your name and email address[NEWLINE]user:  The username i used to sign in is not associated with  MyDMV account"}
{"id": "superseg_train_2690", "dialogue": "user: I want to sign up to MyDMV[NEWLINE]agent: Alright, first of all have you encountered the ''Welcome to MyDMV''  page? Or being redirected to it.[NEWLINE]user: No, i haven't encountered it.[NEWLINE]user: What do i do if i have multiple email addresses?[NEWLINE]agent: Oh, in that case just use the tool for each address to make sure you can retrieve your username. Happy to help.[NEWLINE]user: Thank you. What is the first step towards creating a MyDMV account?[NEWLINE]agent: The first step is using the sign up link.[NEWLINE]user: If i created a MyDMV account previously but i don't remember the username, where can i recover it?[NEWLINE]agent: You have to click the ''Forgot your username'' button to get a list of al of your NY gov ID Usernames by using your email[NEWLINE]user: Is the '' Forgot your Password '' button in the same page? Or do i have to go elsewhere to recover my password."}
{"id": "superseg_train_2691", "dialogue": "user: how Signing in to MyDMV[NEWLINE]agent: Do you want to know why you are redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: not[NEWLINE]user: If i do n't remember the password[NEWLINE]agent: you can use the Forgot your Password tool on the same page[NEWLINE]user: I can use the tool to reset it?[NEWLINE]agent: You can use the tool to reset it. You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account.[NEWLINE]user: I need more information[NEWLINE]agent: You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account[NEWLINE]user: If i never created a MyDMV account before,[NEWLINE]agent: use the sign up link[NEWLINE]user: I forgot my NY.gov username and/or password.    What can I do?"}
{"id": "superseg_train_2692", "dialogue": "user: Can you please explain the MyDMV website to me? I just signed in and I have some questions about it.[NEWLINE]agent: Of course. Have you been redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: No, I haven't.[NEWLINE]user: But my wife had this issue before. Is there a solution for it?[NEWLINE]agent: Yes, you can use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page.[NEWLINE]user: Alright. What if I never created such an account before?[NEWLINE]agent: Then you can use the sign up link on our website to create one.[NEWLINE]user: What can I do if I forget my password?[NEWLINE]agent: You can use the tool to have your username (your username might be your email address) emailed to you. You will need to enter your name and email address.[NEWLINE]user: That's good to know. What if I already created a MyDMV account?"}
{"id": "superseg_train_2693", "dialogue": "user: I am having problems signing in to MYDMV.[NEWLINE]agent: Are you being redirected to the Welcome to MyDMV page?[NEWLINE]user: No, I am not being redirected.[NEWLINE]user: Is there a way to clean my sign in info out?[NEWLINE]agent: You can use the link I sent you to clear the sign in link out.[NEWLINE]user: What if I created a MyDMV account before and forgot my login name?[NEWLINE]agent: You can go to the Forgot your Username tool and get a list of all you NY.gov ID Usernames.[NEWLINE]user: How do I serve the issue of redirecting me to Welcome page?[NEWLINE]agent: You would need to use the link to clear out your sign in information from our system and this will stop from being redirected to the Welcome to MyDMV page.[NEWLINE]user: What if I have more than one email address?"}
{"id": "superseg_train_2694", "dialogue": "user: Hello. I'm searching for some information to signing to the site of the dmv.[NEWLINE]agent: Has you been redirected to the welcome to mydmv page?[NEWLINE]user: Well... No, I haven't.[NEWLINE]user: But, what can I do, if I still have problems with this?[NEWLINE]agent: If you still having issues, with this, you can contact us.[NEWLINE]user: Just to be sure, I have to use the same username I created in the dmv site, right?[NEWLINE]agent: Yes, that's right. You  need to use that very same username.[NEWLINE]user: O.k., but if I have to recover this user name?[NEWLINE]agent: You can use the recovery tool, with your email, if you have more that one, make sure to check them all.[NEWLINE][BOUNDARY][NEWLINE]user: Then I be able to get into my account?"}
{"id": "superseg_train_2695", "dialogue": "user: Hello I need information about how to get a deposit[NEWLINE]agent: Do you want information to obtain a deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: and on what does the bonus amount depend?[NEWLINE]agent: The amount of the bonus depends on the number of vehicles that the dealer sold in the previous calendar year, or if the dealer is licensed as a franchisee.[NEWLINE][BOUNDARY][NEWLINE]user: What will I receive if a certificate of title is issued?[NEWLINE]agent: You will receive a mark showing \"REBUILT SALVAGE: NY\".[NEWLINE][BOUNDARY][NEWLINE]user: What other important information could you give me?[NEWLINE]agent: Important: Starting in the summer of 2018, there will be new rules regarding dealer record keeping.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get a deposit?[NEWLINE]agent: you should contact an insurance company. Make sure the business name and mailing address on the voucher exactly match the business name and mailing address on your DMV installation license. sMake sure to write your Installation Number on the voucher....[NEWLINE][BOUNDARY][NEWLINE]user: What is the amount of bail required from a dealer?"}
{"id": "superseg_train_2696", "dialogue": "user: I'm selling a car 'as is' and need more info[NEWLINE]agent: Okay, some exceptions allow you to use a Salvage Certificate to sell a vehicle as \"junk\". The DMV cannot issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.[NEWLINE]agent: did you need help with the title certificate?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how recent are these new rules?[NEWLINE]agent: They started in the Summer of 2018[NEWLINE][BOUNDARY][NEWLINE]user: Anything new with surety bonds?[NEWLINE]agent: Are you trying to get a surety bond?[NEWLINE]user: yes[NEWLINE]agent: You need to contact a surety insurance company to get a surety bond. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Don't forget to write your Facility Number on the bond[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information on all of this?"}
{"id": "superseg_train_2697", "dialogue": "user: Hello there. I'm here because my temporary registration will end soon and I need some guidance on the steps I have to take.[NEWLINE]agent: Did you NOT get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: Yes, I didn't get the certificate.[NEWLINE]agent: In this case you can not get another temporary registration. According to the DMV Commissioner 's Regulations you can not sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: What about the bond amount required from a dealer?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.[NEWLINE][BOUNDARY][NEWLINE]user: And what about a warranty that has been sold to a retail customer?[NEWLINE]agent: These terms refer to the warranties described by the Office of the Attorney General website: www.ag.ny.gov in the 'Lemon Law'. The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. So how do I get a surety bond?[NEWLINE]agent: Do you want to get a surety bond?[NEWLINE]user: No, not really. I was just asking how it works.[NEWLINE]user: So how does it work? Can you explain surety bonds, please?"}
{"id": "superseg_train_2698", "dialogue": "user: I need help with a surety bond and some other questions i have[NEWLINE]agent: Do you need help getting a surety bond?[NEWLINE]user: yeah[NEWLINE]agent: Okay, you will have to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Also, make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: another question is what do we put down for sale price on a wholesale transaction when we do form mv50?[NEWLINE]agent: The selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: how do we know what the bond amount will be more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?"}
{"id": "superseg_train_2699", "dialogue": "user: I need help getting another temporary registration on a sale that has a registration about to expire and we have no title[NEWLINE]agent: Are you unable to get the title certificate for a vehicle you sold and the temporary registration is about to expire?[NEWLINE]user: yes that is the situation[NEWLINE]agent: In this case you cannot get another temporary registration.[NEWLINE][BOUNDARY][NEWLINE]user: can you also tell me how much is needed for a bond?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.  We have a chart you can look at for more information[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a surety bond?[NEWLINE]agent: You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: what form do we need for used cars sold?[NEWLINE]agent: The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: can we get a title and registration for a salvage we fixed?"}
{"id": "superseg_train_2700", "dialogue": "user: I need help with an expiring temp registration on a car[NEWLINE]agent: Is this a situation where you can not get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can you also check on what the title certificate will have on it for a rebuilt 09 Mustang that we salvaged?[NEWLINE]agent:  If a title certificate is issued it will receive a brand that displays \"REBUILT SALVAGE:NY\".[NEWLINE][BOUNDARY][NEWLINE]user: How do we get a surety bond?[NEWLINE]agent: You will have to contact a surety insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: another thing I wanted to ask is how do we know how much our bond will be?[NEWLINE]agent: Bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.[NEWLINE][BOUNDARY][NEWLINE]user: also, what should we put down for price on a car we sold wholesale when we're doing the retail certificate of sale?"}
{"id": "superseg_train_2701", "dialogue": "user: we need info on a temporary registration that is expiring on a possible sale[NEWLINE]agent: So you can't get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info about bond amounts?[NEWLINE]agent: Yes, the bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE]user: do you have numbers for me?[NEWLINE]agent: I can link you to a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more surety bond info?[NEWLINE]agent: Do you want to get a surety bond?"}
{"id": "superseg_train_2702", "dialogue": "user: I need help with an expiring temporary registration on a car that we moved[NEWLINE]agent: Are you unable to get the title certificate for a vehicle you are selling and the temporary registration is set to expire soon?[NEWLINE]user: yes[NEWLINE]agent: You can't get another temporary registration.\u00a0 An additional temporary registration won't be issued under any circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: how do I enter the selling price on the MV 50 form for a vehicle that was sold wholesale?[NEWLINE]agent:  The selling price is not required on form MV-50 when a vehicle is sold wholesale[NEWLINE][BOUNDARY][NEWLINE]user: Do we need the facility number on the surety bond even if it has the business name and address on it?[NEWLINE]agent: Yes, you need to write your Facility Number on the bond.Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license.[NEWLINE][BOUNDARY][NEWLINE]user: what will we need to put up for the bond?[NEWLINE]agent: That will depend on the number of vehicles you sold in the previous calendar year, or if you are licensed as a franchised new dealer[NEWLINE][BOUNDARY][NEWLINE]user: do we need to do the used vehicle certification on all cars we sell?"}
{"id": "superseg_train_2703", "dialogue": "user: Hello there, I have some questions about selling a retail vehicle. Can you answer them, please?[NEWLINE]agent: Of course. Some exceptions allow you to use a Salvage Certificate MV-907A to sell a vehicle as \"junk\". The DMV can not issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.[NEWLINE]agent: Is a title certificate issued?[NEWLINE]user: Yes, there is one.[NEWLINE]agent: Then it will receive a brand that displays \"REBUILT SALVAGE: NY\".[NEWLINE][BOUNDARY][NEWLINE]user: Do you need me to give you the selling price?[NEWLINE]agent: No, the selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. What can you tell me about the warranty of vehicles being sold?[NEWLINE]agent: These terms refer to the warranties described by the Office of the Attorney General website: www.ag.ny.gov in the 'Lemon Law'. The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. And how do I get a surety bond?[NEWLINE]agent: For this you must contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what bond amount is needed?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may: where can I find some more information about record keeping for dealers?"}
{"id": "superseg_train_2704", "dialogue": "user: I'm here with a question about my vehicle plates.[NEWLINE]agent: Do you wish to know how to replace or transfer your personalized plates?[NEWLINE]user: Yes I would like to transfer them.[NEWLINE]agent: I can help you with a variety of circumstances in which you can replace or transfer personalized plates.[NEWLINE][BOUNDARY][NEWLINE]user: So I can transfer my current personalized plates to a new vehicle that I'm gonna buy soon?[NEWLINE]agent: Yes certainly.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want to go to the DMV due to past bad experiences, must I?[NEWLINE]agent: The replacement or transfer personalized plates is not done at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Oh good. And if I want to park my car and not use it, can I get my money back for my custom plates until I use it?[NEWLINE]agent: In that case, the online custom plate order system can not give you credit for the custom plate fees you have already paid on your current registration.[NEWLINE]user: It sounds like I can get it though, who gives the credit?[NEWLINE]agent: Yes the Custom Plates Unit can give you credit.[NEWLINE][BOUNDARY][NEWLINE]user: How much is a picture plate per year?"}
{"id": "superseg_train_2705", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace custom plates that are old or damaged?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace the custom plates I have now with different custom plates or plates with custom images?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: You have a custom image plate and want to replace it with a different image plate. and want to keep your current custom combination and use it on your new imaging plate?[NEWLINE]user: Yes[NEWLINE]agent: yes, if the plate category you want allows custom combinations that contain the number of characters on your current plates"}
{"id": "superseg_train_2706", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: Yes[NEWLINE]agent: There are a variety of circumstances under which you can replace or transfer custom plates.[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace custom plates that are old or damaged?[NEWLINE]agent: Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I do with the plates of a vehicle bought by a private?[NEWLINE]agent: In that case ask the DMV to transfer your custom license plates when you register the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: If I remove a vehicle from the road, can I keep my personalized license plates?[NEWLINE]agent: Yes. You can store your personalized dishes in most DMV offices.[NEWLINE][BOUNDARY][NEWLINE]user: And can I replace it just because they are old?[NEWLINE]agent: Yes, to replace your custom plates that are old or damaged, you must call the Custom Plate Unit at 1 - 518 - 402 - 4838.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_2707", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace custom plates that are old or damaged?[NEWLINE]user: Yes[NEWLINE]agent: Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE]agent: Do you know that you must pay a fee?[NEWLINE]user: Yes[NEWLINE]agent: To know the rate you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838.[NEWLINE][BOUNDARY][NEWLINE]user: and can I replace by mail?[NEWLINE]agent: You cannot replace or transfer custom license plates by mail.[NEWLINE][BOUNDARY][NEWLINE]user: If you buy the vehicle from a private person?"}
{"id": "superseg_train_2708", "dialogue": "user: Hello, I would like to know more about replacing or transferring personalized plates.[NEWLINE]agent: Are you planning to replace or transfer personalized plates?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to replace personalized plates that are old or damaged?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to replace the personalized plates you have now with different personalized plates or personalized picture plates?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can keep your current personalized combination and use it on your new picture plate?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can transfer a current set of personalized plates to a new vehicle that you plan to purchase?[NEWLINE]user: Yes![NEWLINE]agent: Then I'm happy to inform you that this is possible.[NEWLINE]agent: Will the registrant and registration class NOT change?[NEWLINE]user: Yes, it won't change."}
{"id": "superseg_train_2709", "dialogue": "user: Please, tell me about replace or transfer personalized plates[NEWLINE]agent: Do you want to know how you can replace or transfer personalized plates?[NEWLINE]user: Yes, please[NEWLINE]agent: There are several ways you can do it.[NEWLINE][BOUNDARY][NEWLINE]user: What if my plates are damaged? Can I replace them?[NEWLINE]agent: Call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: I have a custom image plate and want to replace it with a different image plate. Can I keep my current custom combination and use it on my new imaging plate?[NEWLINE]agent: Have you been told if the plate category you want allows custom combinations that contain the number of characters on your current plates?[NEWLINE]user: Yes, I have heard that.[NEWLINE]agent: If that is so, you may have the combination on your new custom plates. Most image plates require a $ 31.25 annual custom fee in addition to the $ 31.25 custom license plate fee, and you have also pay a plate fee for the new plates.[NEWLINE][BOUNDARY][NEWLINE]user: What if my plates are old? Can I replace them too?"}
{"id": "superseg_train_2710", "dialogue": "user: Tell me about how to replace or transfer personalized plates[NEWLINE]agent: Do you want to replace or transfer your personalized plates?[NEWLINE]user: No, I'm just curious.[NEWLINE][BOUNDARY][NEWLINE]agent: Are your plates old or damaged?[NEWLINE]user: No, the plates are in a good condition.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to replace the custom plates you have now with different personalized plates or plates with personalized images?[NEWLINE]user: No, I don't think so[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to keep your current custom combination and use it on your new image plate?[NEWLINE]user: No, not that either.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to transfer a current set of custom plates to a new vehicle you plan to purchase?[NEWLINE]user: Yes, that's exactly what I want"}
{"id": "superseg_train_2711", "dialogue": "user: I need some info about how to replace or transfer personalized plates[NEWLINE]agent: Do you want to replace personalized plates?[NEWLINE]user: Yes, please[NEWLINE]agent: For that, there are a variety of circumstances in which you can replace or transfer personalized plates[NEWLINE][BOUNDARY][NEWLINE]user: Can I to replace old personalized plates?[NEWLINE]agent: Of course you can. Please, call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am-4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Should I do the replacement at a DMV office?[NEWLINE]agent: No, you can't replace personalized plates at the DMV[NEWLINE][BOUNDARY][NEWLINE]user: I'm in a DMV office. What now?[NEWLINE]agent: You will receive a FS-6 T receipt when you deliver your custom license plates.\u00a0Verify the information on the receipt and make sure the receipt shows the words \"Stored at the local office\" and keep this receipt. After that, we will indicate on the registration record that the vehicle plates have been stored[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask at the DMV to transfer my personalized plates when I register the vehicle?"}
{"id": "superseg_train_2712", "dialogue": "user: I have several questions from the Voter Registration Application[NEWLINE]agent: eligible to register to vote in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to update your voter registration information?[NEWLINE]user: yes[NEWLINE]agent:  You do not need to update your voter registration information any of the information below changed since you last voted[NEWLINE]user:  I have registered to vote in the past but do I need to update my voter registration information?[NEWLINE]agent: your political party preference has changedsyour name has changed[NEWLINE][BOUNDARY][NEWLINE]user: where are the complete requirements?[NEWLINE]agent: Full voter registration requirements are listed on the New York State Board of Elections website[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my voter registration application?"}
{"id": "superseg_train_2713", "dialogue": "user: I have several questions regarding the registration of voters, it'd be great if you could provide some answers.[NEWLINE]agent: Are you wondering if you're eligible to register to vote in New York State?[NEWLINE]user: Yes. This is one of the things I've been wondering about.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what my voter registration status is right now?[NEWLINE]agent: The NYS Board of Elections provides a website for New York State residents to check their voter registration status.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, great. Will I find voter registration requirements on that website too?[NEWLINE]agent: Yes, you'll find full voter registration requirements on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen to my voter registration application?[NEWLINE]agent: The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.[NEWLINE]user: And if I haven't heard from them after more than six weeks passed?[NEWLINE]agent: Then you should contact them at the phone number or address provided on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: And what will DMV do with my data?"}
{"id": "superseg_train_2714", "dialogue": "user: Hello there. I came here with some questions for you, regarding the voter registration application.[NEWLINE]agent: Are you wondering if you are eligible to register to vote in New York State?[NEWLINE]user: Yes, I am.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen.[NEWLINE]user: Do I also need to be 18 or older?[NEWLINE]agent: Yes, you also must be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: I thought so. What if I didn't get a response on my voter registration application? I've been waiting for almost two months now.[NEWLINE]agent: Then you should contact them at the phone number or address provided on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what my voter registration status is right now?[NEWLINE]agent: The NYS Board of Elections provides a website for New York State residents to check their voter registration status.[NEWLINE][BOUNDARY][NEWLINE]user: OK. And do I need to keep my voter registration information up to date?[NEWLINE]agent: You do not need to update your voter registration information if your political party preference has changed, or if your name has changed since you last voted.[NEWLINE][BOUNDARY][NEWLINE]user: What if I haven't received any response after waiting for 2 full months?"}
{"id": "superseg_train_2715", "dialogue": "user: Hey, I have some questions regarding the voter registration. Can you answer them?[NEWLINE]agent: Of course. Are you wondering if you are eligible to register to vote in New York State?[NEWLINE]user: Yes![NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what my voter registration status is right now?[NEWLINE]agent: The NYS Board of Elections provides a website for New York State residents to check their voter registration status.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, perfect. And do I have to put my signature on my voter registration application?[NEWLINE]agent: Do you\u00a0agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?[NEWLINE]user: No, I haven't agreed with it.[NEWLINE][BOUNDARY][NEWLINE]user: So what happens next, after my voter registration application is submitted?"}
{"id": "superseg_train_2716", "dialogue": "user: Well, I do have some question about my voter registration application. Hopefully you can answer them.[NEWLINE]agent: Of course. Are you wondering if you're eligible to register to vote in New York State?[NEWLINE]user: Yes, I am.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to update my voter registration if any information has changed?[NEWLINE]agent: You do not need to update your voter registration information if your political party preference or your name has changed since you last voted.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. Where can I find all of the voter registration requirements?[NEWLINE]agent: The full voter registration requirements are listed on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I need to register to vote online?[NEWLINE]agent: To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.[NEWLINE]user: And how does the voter registration on your website work?[NEWLINE]agent: To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.[NEWLINE][BOUNDARY][NEWLINE]user: You already mentioned that before. Can you suggest a random topic?"}
{"id": "superseg_train_2717", "dialogue": "user: Good evening, I came here to have some questions about the voter registration application answered.[NEWLINE]agent: Of course. Would you like to know if you're eligible to register to vote in New York State?[NEWLINE]user: Yes. That'd be great.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Can you suggest a random topic?[NEWLINE]agent: More info.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to update my voter registration without changing my DMV records?[NEWLINE]agent: Yes. For this you must complete the New York State Voter Registration Form on the New York State Board of Elections website and mail it to your County Board of Elections.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do if I have waited almost 2 months for a response and haven't gotten anything?[NEWLINE]agent: In that case you should contact them at the phone number or address provided on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: One final question: how do I know what my voter registration status is?"}
{"id": "superseg_train_2718", "dialogue": "user: I want to register to vote but don't know if I can vote in NY[NEWLINE]agent: Are you trying to figure out if you are eligible to register to vote in New York State?[NEWLINE]user: yes[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen, be 18 years old by the end of this year, not be in prison or on parole for a felony conviction, and not claim the right to vote elsewhere[NEWLINE][BOUNDARY][NEWLINE]user: I fit all of those, so how can I register online?[NEWLINE]agent: Yes, to register to vote online you will need your NYS Driver License, Permit or Non-Driver ID, and Social Security Number[NEWLINE][BOUNDARY][NEWLINE]user: are there other requirements that may come up as I'm registering that may keep me from getting registered successfully?[NEWLINE]agent: You can look at the full voter registration requirements listed on the New York State Board of Elections website so you get no surprises[NEWLINE][BOUNDARY][NEWLINE]user: will I be able to make changes to my info so it is up to date?[NEWLINE]agent: If DMV's records do not reflect your current name or address, or date of birth or gender, you must first correct this information before processing an online Voter Registration Application[NEWLINE][BOUNDARY][NEWLINE]user: how do you do the signature online?"}
{"id": "superseg_train_2719", "dialogue": "user: I have several questions about voter registration and would be very happy if you could answer them.[NEWLINE]agent: Would you like to know if you're eligible to register to vote in New York State?[NEWLINE]user: Yes, for starters.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what is going to happen with my application once I submitted it?[NEWLINE]agent: The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.[NEWLINE]agent: Haven't you heard anything, six weeks after sending in your application?[NEWLINE]user: No, it hasn't been six weeks yet.[NEWLINE][BOUNDARY][NEWLINE]user: How does the voter registration work on the DMV website of NY?[NEWLINE]agent: DMV will display your name, residence and mailing addresses, date of birth, and gender from DMV records for you to confirm their accuracy.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to put a signature under my registration application by myself?[NEWLINE]agent: Did you agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?"}
{"id": "superseg_train_2720", "dialogue": "user: how Restore license after revocation[NEWLINE]agent: Did you do it after September 27, 2019?[NEWLINE]user: not[NEWLINE]user: What to revoke my driver's license?[NEWLINE]agent:  A serious traffic offense or multiple offenses can result in the revocation of your NY State driver license or driving privilege. 1 A revocation means your license is cancelled, and you must apply for a new one once the revocation period is over[NEWLINE][BOUNDARY][NEWLINE]user:  If it is received after the 60 days?[NEWLINE]agent:  it will be rejected[NEWLINE][BOUNDARY][NEWLINE]user: If you are currently suspended for failing to pay child support, before continuing with the application for a new driver's license?[NEWLINE]agent: you must contact your local child support collection unit to make a payment and to have the suspension cleared. By law, DMV can not clear / remove a child support suspension unless directed to do so by the Office of Temporary Disability OTDA[NEWLINE]user: what do i need to get this approval list"}
{"id": "superseg_train_2721", "dialogue": "user: My license was taken away from me last year and I would like to reinstate it.[NEWLINE]agent: Did you submit your application by mail before September 27, 2019?[NEWLINE]user: No I didn't.[NEWLINE]user: What if mine was from July 2019?[NEWLINE]agent: Well then it is under review.[NEWLINE][BOUNDARY][NEWLINE]user: If it gets approved what do I have to do?[NEWLINE]agent: You will receive an approval via email to apply for a new driver license with directions to follow in order to be successful when applying for a new driver license at your local DMV office.[NEWLINE]agent: Is your license from another state?[NEWLINE]user: No it's a NY state license.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do all this approval stuff online?"}
{"id": "superseg_train_2722", "dialogue": "user: Hello, do I need information about whether the license can be restored by mail?[NEWLINE]agent: It can take up to 12 weeks for an IUD to process a request received in the mail.[NEWLINE]agent: I already request approval by mail?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what approval is required to apply for a new license?[NEWLINE]user: Yes[NEWLINE]agent: In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank[NEWLINE][BOUNDARY][NEWLINE]user: If you request the restoration, how much should I pay?[NEWLINE]agent: must be paid before your application can be approved   suspension termination fee   civil driving license fine[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to get a revocation?[NEWLINE]agent: You must first apply for and receive approval from the DMV IUD Driver Improvement Unit before you can apply for a new driver's license at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: What to do if you have two or more convictions for drugged driving?"}
{"id": "superseg_train_2723", "dialogue": "user: how Restore license after revocation[NEWLINE]agent: you apply for restoration and owe any of the following fines or penalties?[NEWLINE]user: yes[NEWLINE]agent: they must be paid before your application can be approvedsuspension termination fee driver license civil penalty[NEWLINE][BOUNDARY][NEWLINE]user: If i submit an application before addressing the items listed below?[NEWLINE]agent: we will send you an email telling you what you will need to do. We will delay processing your application will be delayed[NEWLINE][BOUNDARY][NEWLINE]user: If i are currently suspended for failing to pay New York State taxes, before you may proceed with applying for a new driver license.[NEWLINE]agent: you must contact the NY State Department of Tax and Finance DTF or call 518862-6000 to make a payment and to have the suspension cleared[NEWLINE]user: If my probation conditions do not include driving restrictions[NEWLINE]agent:  you must provide a copy of the conditions[NEWLINE][BOUNDARY][NEWLINE]user: Drivers with a problem A2 The driver restriction can operate a vehicle only under what restrictions?"}
{"id": "superseg_train_2724", "dialogue": "user: Hello, I would like to know if and can I restore the license by mail?[NEWLINE]agent: of course IUD can take up to 12 weeks to process a request received in the mail.[NEWLINE]agent: Have you already applied for approval by mail?[NEWLINE]user: do not[NEWLINE]agent: What should I do if I need to request approval to request a new license?[NEWLINE]user: Yes[NEWLINE]agent: In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if you select this option?[NEWLINE]agent: Please read and follow the instructions below as you can submit all of your unusual, extenuating and compelling circumstances only once per license renewal request. Please note that unusual, extenuating and compelling circumstances must meet all three criteria to be successful. YES, you have unusual, extenuating, and compelling circumstances that you believe would constitute a valid basis for the Department to deviate from the general revocation policy and justify approval of your driver's license application.[NEWLINE][BOUNDARY][NEWLINE]user: hello I need information about[NEWLINE]agent: They can contact the Driver Improvement Unit, 6 Empire State Plaza, Room 336, Albany, NY 12228 or by fax to 518 473 - 8229, to obtain this form.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i restore?"}
{"id": "superseg_train_2725", "dialogue": "user: I need to get my license back, it was revoked[NEWLINE]agent: Would you like to know what is required to apply for a new license after revocation?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the address where you can send your application and documents?[NEWLINE]user: yes I'll need that[NEWLINE]agent: Driver Improvement UnitNYS DMV6 Empire State Plaza, Room 338Albany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: just to make sure, I can still drive to school or work if I'm an A2 problem driver, right?[NEWLINE]agent: Yes, you may drive to and from your place of employment or education when required.[NEWLINE]user: if I'm driving for employment I need a letter from my boss, right?[NEWLINE]agent: If you have an ignition interlock restriction your employer must provide you with signed documentation, on company letterhead, saying they have knowledge of the ignition interlock restriction.   The letter must also give you permission to operate the vehicle for business purposes without the device.[NEWLINE]user: which form do I need when I apply for my license after an ignition interlock restriction?[NEWLINE]agent: You will need the Application for Driver License or Non-Driver ID Card, which is form MV-44.[NEWLINE]user: is driving to my kids daycare allowed?"}
{"id": "superseg_train_2726", "dialogue": "user: What additional requirements are required?[NEWLINE]agent: Do you need to know what additional requirements there are to apply for a new license after revocation?[NEWLINE]user: No, that is not what i need right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what need to do to mail application, fees and any additional required documents?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about what happens if your driver license application is denied by DIU?[NEWLINE]user: Yes, I need to know the information about denial of my driver license application by the DIU.[NEWLINE]agent: You have four options when it comes to denial and the first option is to accept the denial and take no further action.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get info about how to obtain an ignition interlock device and have it installed?[NEWLINE]agent: You can please visit www.criminaljustice.ny.gov/opca/ignition.htm; then in the center of the page you will find the tabs for Forms, Regulations/Laws, Manufacturers/Vendors and Interlock Devices; then select the Manufacturers/Vendors tab for info pertaining to manufacturers and installers and select the Interlock Devices tab for available models and fees.[NEWLINE]user: What happens after my drivers license application is approved by the DIU?[NEWLINE]agent: You will not be able to drive until your new NY State driver license is issued by a DMV issuing office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am convicted of a moving violation or another incident that affects your NY State driving record after my request was sent?"}
{"id": "superseg_train_2727", "dialogue": "user: Can I restore a licence after revocation by mail?[NEWLINE]agent: Yes, but It can take up to 12 weeks for DIU to process a request received by mail[NEWLINE]agent: What if I request approval by mail?[NEWLINE]user: Yes, I want it[NEWLINE]agent: In that case, you must wait until 30 days before the revocation period ends to send your request[NEWLINE]user: What if I need to request approval to apply for a new license?[NEWLINE]agent: In that case, you need to complete an Application for Permit, Driver License or Non-Driver ID Card MV-44, and please, leave the I am applying for a boxes blank[NEWLINE][BOUNDARY][NEWLINE]user: What must I do if  the conditions of my probation do not include driving restriction?[NEWLINE]agent: You have to provide a copy of the conditions. Please, mail or fax this information to DIU.[NEWLINE]user: What happens if I owe any DMV fees suspension termination fee?[NEWLINE]agent: In that case, they have to be paid before applying for a license or the processing of your application will be delayed[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a new license after revocation?"}
{"id": "superseg_train_2728", "dialogue": "user: Hi! Could you please tell me how to get a vehicle registration?[NEWLINE]agent: No problem. Do you know what the vehicle registration and tittle record abstract are, right?[NEWLINE]user: Yes, I know them.[NEWLINE]agent: Great. In case you need it. You can always check for the definitions issued by the new york DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. I Know, for this there is needed the VIN, but I don't have it. What can I do?[NEWLINE]agent: There is no problem. We may be able to locate the record using our registration files, we just need you to provide the name and date birth DOB of the registrant.[NEWLINE]user: Alright. Is there any fee related to this?[NEWLINE]agent: Yes, there is. You need to do a personal check or money order payable to \"commissioner of motor vehicles\" to pay the search fee of $10.00[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I can do this by mail?[NEWLINE]agent: Yes. You can order your vehicle or tittle record abstracts by mail using the request for DMV records mv-15.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't know my plate number?"}
{"id": "superseg_train_2729", "dialogue": "user: Hello I need information about How to get a vehicle registration[NEWLINE]agent: want to know What are vehicle registration summaries and titles?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know How do you get the registration summary of your vehicle?[NEWLINE]user: Yes[NEWLINE]agent: You can request your vehicle registration summary using the DMV Registration Request PDF MV-15 form.[NEWLINE]user: And how would I do in case I don't remember my license plate number?[NEWLINE]agent: provide your DOB name and date of birth as well as vehicle make and year[NEWLINE]user: And what other things do I have to submit with my application?[NEWLINE]agent: a photocopy of your driver's license or other government-issued photo identification card as proof of identity  a personal check or money order made payable to the \"Commissioner of Motor Vehicles\" to pay the search fee of $ 10.00[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: You can request your vehicle or title registration summaries by mail using the DMV MV-15 Registration Request[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain the summary of the registration of the title of my vehicle?"}
{"id": "superseg_train_2730", "dialogue": "user: Hi there. I'm looking information about how to get a car registered.[NEWLINE]agent: Sure, no problem. But I need to ask, do you know what is a vehicle registration?[NEWLINE]user: I'm not very sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have in order your vehicle registration record abstract?[NEWLINE]user: No, as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested into get your vehicle tittle record abstract?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for the records of another person?[NEWLINE]user: Yes, this process is not for me, is for someone else.[NEWLINE]agent: Alright, in order to get another person's records, you must submit a request for dmv records mv-15 and certify that you have a permissible use under the personal information of another person on dmv records.[NEWLINE]user: Where do I find information about driver's privacy?[NEWLINE]agent: You can see the driver's privacy protection act DPPA[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay any fee for this process?"}
{"id": "superseg_train_2731", "dialogue": "user: how Get a vehicle registration or title record[NEWLINE]agent: want to know What are vehicle registration and title registration summaries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to obtain the summary of the registration of my vehicle?[NEWLINE]user: NOT[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to obtain the summary of the registration of my vehicle?[NEWLINE]user: NO[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know how someone else's records are obtained?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Do you want to know how to obtain the summary of the registration of the title of my vehicle?"}
{"id": "superseg_train_2732", "dialogue": "user: Hey there, what's up? Got a vehicle recently and wanted to know more about its registration.[NEWLINE]agent: Congratulations. Lets start on the basics, Do you know what are vehicle registration and title record abstracts?[NEWLINE]user: Yeah, i'm aware of that, thanks.[NEWLINE]agent: That's good. In any case, if you need more information, you can see our definitions on the proper documents issued by NY DMV.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, thanks. So, what do i need to get a abstract of my vehicle registration?[NEWLINE]agent: For starters, you better sure to fill Form MV-15 for Request for DMV Records. Then, add to it your plate number or your Vehivle Identification Number or VIN.[NEWLINE]user: Did you say a Request for Records?[NEWLINE]agent: Correct. Or even more easy for you, just ask or look for Form MV-15.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. If i'm in need to search for this on your portal, what should i look for?[NEWLINE]agent: Once you access our online platform, you can use the search tool and type DMV Records. Then, just follow the instructions to navigate the information you find there.[NEWLINE][BOUNDARY][NEWLINE]user: Are there anything else i need to add?[NEWLINE]agent: Oh, sure. You must also add a photocopy of your driver license or any other government issued ID card and finally, a personal check or money order payable to \"Commissioner of Motor Vehicles\" to pay the search fee of $10[NEWLINE]user: I see, all to get that vehicle's title registration abstract, huh?"}
{"id": "superseg_train_2733", "dialogue": "user: Good morning, Do you happen to know about registration or title record abstracts?[NEWLINE]agent: I understand you want to know about what vehicle registration and title record abstracts are?[NEWLINE]user: No, not exactly that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is your query aimed about how you get a vehicle's registration record abstract?[NEWLINE]user: Yeah, That exactly.[NEWLINE]agent: That's easy. You just need to get a Form MV-15 also known as Request for DMV Records and submit it properly filled.[NEWLINE]user: Are there any items i need to submit along that form?[NEWLINE]agent: In fact, there are. You must not forget to get and include your plate's number or if you have it, you vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: That form MV-15 is useful if what i want is to get a title record abstract?[NEWLINE]agent: That's correct. Is a standard form that can be used for both of the procedures.[NEWLINE][BOUNDARY][NEWLINE]user: And can be even be used to know about other person record information?"}
{"id": "superseg_train_2734", "dialogue": "user: Hey there, i was looking for some information about registration and title record abstracts[NEWLINE]agent: Do you need information about what are those?[NEWLINE]user: Yeah, it could be useful to know what they are.[NEWLINE]agent: You can see those definitions in the proper documentation issued by NY DMV.[NEWLINE][BOUNDARY][NEWLINE]user: i guess there's some paperwork involved in these request, isn't?[NEWLINE]agent: You're guessing right. Aside from a DMV form, you must include your plate number or your vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: That's equal to both registration or title requests?[NEWLINE]agent: That's right. It applies for both of them.[NEWLINE][BOUNDARY][NEWLINE]user: So, what number of form do i need anyway?[NEWLINE]agent: You'll need to get a Form MV-15 or also known as Request fro DMV Records.[NEWLINE]user: Umm, and what happens if i don't have that plate number or that other number? If I don't know them?"}
{"id": "superseg_train_2735", "dialogue": "user: I have questions about getting a vehicle registration and title record abstract.[NEWLINE]agent: I can help you with that. Are you familiar with what vehicle registration and title record abstracts are?[NEWLINE]user: Not exactly. I have some understanding, but I could use some clarification.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how you can obtain a vehicle registration abstract?[NEWLINE]user: Yes, I need help with this.[NEWLINE]agent: You can order them by completing the form Request for DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about this topic?[NEWLINE]agent: If you need additional information, you can go online at our website and look under DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a vehicle registration record abstract for a car in my wife's name?[NEWLINE]agent: Yes, In addition to submitting a Request for DMV Records, you will need to certify that you have a permissible use under the Driver's Privacy Protection Act to see another person's personal information on DMV records.[NEWLINE]user: What is the Driver's Privacy Protection Act?[NEWLINE]agent: You can find more information about this by searching Driver's Privacy Protection Act on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find additional information about this particular topic?[NEWLINE]agent: More information about this topic can also be found under DMV Records on our website.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know what the VIN is for the car that I'm obtaining the vehicle registration record abstract for. Will I need it?"}
{"id": "superseg_train_2736", "dialogue": "user: I need someone to explain how a vehicle registration works to me, because I'm a bit confused about several things.[NEWLINE]agent: Of course. Would you like to know what vehicle registration and title record abstracts are?[NEWLINE]user: Sure, why not?[NEWLINE]agent: You can find a definition of vehicle registration and title record abstracts issued by the New York DMV on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I suppose. Now how can I get my vehicle title record abstract?[NEWLINE]agent: You can order your title record abstract by using the request form for DMV Records (MV-15).[NEWLINE][BOUNDARY][NEWLINE]user: Can I send it to you by mail?[NEWLINE]agent: Yes, you can order your vehicle or title record abstracts by mail using the Request for DMV Records (MV-15).[NEWLINE][BOUNDARY][NEWLINE]user: Say, while I'm here, how can I get another person's records? Is that even possible?[NEWLINE]agent: Yes. You must submit a Request for DMV Records (MV-15) and certify that you have a permissible use under the Driver's Privacy Protection Act DPPA to see the personal information of another person on DMV records.[NEWLINE]user: How can I get another person's records?"}
{"id": "superseg_train_2737", "dialogue": "user: I need MyDMV account help[NEWLINE]agent: Okay, would you like to know what you need to sign up for MyDMV?[NEWLINE]user: no, just want an account[NEWLINE]user: I keep getting redirected when trying to sign in, what is going on? is it you? is it me?[NEWLINE]agent: Okay, follow the steps that I give you[NEWLINE]user: do I need my license to sign up for an account?[NEWLINE]agent: Yes, you need your New York State driver license[NEWLINE]user: okay do I use the old one or the renewed one?[NEWLINE]agent: If you just ordered a new driver license, learner permit, or non-driver ID but it hasn\u2019t arrived in the mail, you\u2019ll need to wait until you receive your new document to create your account.[NEWLINE]user: I'm still trying to sign up and I got the email from you so what do I do next?"}
{"id": "superseg_train_2738", "dialogue": "user: how Creating a MyDMV account?[NEWLINE]agent: want to know what you need?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent:  MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: If I have more than one email address?[NEWLINE]agent: be sure to check all of them. Sign in with the username you created for MyDMV[NEWLINE]user: Forgot i NY.gov account Username[NEWLINE]agent: se the self - service tools on the MyDMV homepage[NEWLINE]user:  If i do n't remember the password"}
{"id": "superseg_train_2739", "dialogue": "user: Hello I need information about How to Create a MyDMV account[NEWLINE]agent: want to know what do I need to register in MyDMV?[NEWLINE]user: do not[NEWLINE]user: What should I do if I request a new license and it has not arrived yet?[NEWLINE]agent: You must wait until you receive your new document to create your account. You cannot create a MyDMV account if you have never been issued a New York State non-driver license, permit or ID.You can confirm or change your address online[NEWLINE]user: and can i make these changes online?[NEWLINE]agent: of course You can confirm or change your address online[NEWLINE]user: What do I do if I don't remember the password?[NEWLINE]agent: be sure to check them all out. Log in with the username you created for yDMV.[NEWLINE]user: and how do i get in?[NEWLINE]agent: your MyDMV account will be associated with your current NY.gov ID username. You do not need to create a new username.[NEWLINE]user: and where do they send me the password?[NEWLINE]agent: Open the email we sent you with your temporary password and link to MyDMV. email that we send you with your temporary password and link to MyDMV.[NEWLINE]user: and if the license has not arrived by mail?"}
{"id": "superseg_train_2740", "dialogue": "user: I need help with creating a MyDMV account. What do i need to create one?[NEWLINE]agent: Just to clarify, you want to know the requirements to create a MyDMV account?[NEWLINE]user: Yes, i don't know very well what documents i need[NEWLINE]user: Also i don't know what to do if after creating my account i forget my password[NEWLINE]agent: In that case, you can use the ' Forgot your Password ' tool and follow the steps.[NEWLINE]user: What happens if i already have an NY gov ID when i sign up?[NEWLINE]agent: In that case, your MyDMV account will be associated with your current NY gov ID username and you will not need to create a new username.[NEWLINE]user: I have multiple NY gov usernames and the one i used is not associated with my MyDMV account, What can i do? Please help![NEWLINE]agent: Ok, to solve that, please follow these instructions:Step 1 : Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Register for MyDMV Online Services page.Step 2 : Use the Forgot your Username tool on the NY.gov ID sign in page to get a list of all of your NY.gov ID Usernames. If you have more than one email address, be sure to check all of them. Sign in with the username you created for MyDMV. If you do n't remember the password you can use the ' Forgot your Password ' tool.[NEWLINE]user: Thank you. I now ordered my driver license but it still hasn't arrived. What can i do?[NEWLINE]agent: For that, you will need to wait until you receive it. Sorry if this answer doesn't resolve your problem but waiting is the only way.[NEWLINE]user: I need help with the photo document number, how do i know if i'm doing it the correct way?"}
{"id": "superseg_train_2741", "dialogue": "user: I want to make a new MyDMV account because I'm having problems with the old one[NEWLINE]agent: Okay, would you like to know what you will need to sign up for MyDMV?[NEWLINE]user: nope[NEWLINE]user: I can't sign in no matter what I do so how can you help?[NEWLINE]agent: You will need to contact us. I can give you our contact information[NEWLINE]user: can you help if I forgot my password?[NEWLINE]agent: Yes, you can use the 'Forgot your Password' tool to help you[NEWLINE]user: can I just sign in using my NY.gov username?[NEWLINE]agent: Yes, you won't need to create a new username and your MyDMV account will be associated with your current NY.gov ID username[NEWLINE]user: if I still have problems what will I need to get a new account?"}
{"id": "superseg_train_2742", "dialogue": "user: Hey, i'm in need to create an account on your site, could you give me more information?[NEWLINE]agent: You're talking about an MyDMV account. Do you want to know the requirements to create it?[NEWLINE]user: No, i don't think i need that right now. I'm looking for something more general.[NEWLINE]user: Once i create my account and so, lets say i forgot my password. What can i do?[NEWLINE]agent: Easy. You can make use of the system's \"Forgot your Password\" tool.[NEWLINE]user: O.k, i see. In any case, I create a password, Will that password be permanent or i'll have to change it?[NEWLINE]agent: It will be permanent. Besides, your account security will be increased after you set your security questions / answers.[NEWLINE]user: Umm, that sound pretty secure. but i guess at first i'll have a temporary password, isn't? To create the account?[NEWLINE]agent: That's correct. You'll receive it on your inbox. All you have to do is to open our email and click on the link to MyDMV, using your temporary password in the new page.[NEWLINE]user: O.k, thanks. Lets talk about something else. A friend ordered a learner permit, but he hasn't received it yet, What can he do?[NEWLINE]agent: All he can do is to wait until the document arrives, and then he can proceed to create an account on MyDMV. This applies for you as well, you can't creat any account if you don't have a DMV card.[NEWLINE]user: I guess there's a procedure in case i'm creating my account and lost my password, huh?"}
{"id": "superseg_train_2743", "dialogue": "user: Can you please help me to understand how to create a MyDMV account?[NEWLINE]agent: Do you have your New York State drivers license?[NEWLINE]user: Can I set up a MyDMV account with a permit?[NEWLINE]user: Also, would you be able to help me to retrieve my NY.gov account username?[NEWLINE]agent: If you have forgotten your username, you can use the self-service tools on the MyDMV homepage.[NEWLINE]user: I am also not able to complete the sign-up process because I do not remember the temporary password.  What should I do?[NEWLINE]agent: You can use the link shown to clear out your sign-in information from our system to avoid being redirected to the Register for MyDMV Online Services page.  Then you can use the Forgot your Username tool on the NY.gov ID sign-in page to get a list of all of your NY.gov ID usernames.  If you have more than one e-mail address, though, be sure to check all of them.[NEWLINE]user: What if I think I made a typing error entering my photo document?[NEWLINE]agent: Check to ensure that is it correct.  Some of the most common errors are:  unsing the number 1 for the letter l, the number 0 for the letter O, the number 5 for the letter S, and the number 8 for the letter B.[NEWLINE]user: Can I use the same username from my NY.gov account if I enroll with the Online Tax Center of the Department of Taxation and Finance?[NEWLINE]agent: Yes, you can use the same NY.gov ID username and password to access services offered by both agencies.[NEWLINE]user: What will I need to begin a MyDMV account?"}
{"id": "superseg_train_2744", "dialogue": "user: I would like to creat a MyDMV account and need to know how.[NEWLINE]agent: Would you like to sign up for a MyDMV account?[NEWLINE]user: Yes, that is what I want to do.[NEWLINE]user: How do I solve the issue of not be able to use my sign in?[NEWLINE]agent: There are some steps to follow to fix this problem.[NEWLINE]user: Will MyDmv account be associated with my current NY.govID username?[NEWLINE]agent: Actually yes, your MyDMV account will be associated with your current NY.govID username and you will not need to create a new username.[NEWLINE]user: I forgot my NY.gov account Username, can I get help?[NEWLINE]agent: Yes, you would need to use the self-service tools on the MyDMV homepage to complete.[NEWLINE]user: What info do I need to create MyDMV account?[NEWLINE]agent: You would need your NY State driver license or permit.[NEWLINE]user: What if I still need help and still can't sign up for MyDMV?"}
{"id": "superseg_train_2745", "dialogue": "user: Hello I need information about How do I get a title if I don't want a registration?[NEWLINE]agent: This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Application PDF MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.[NEWLINE]agent: Have you requested a certificate of title?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to register?[NEWLINE]agent: To register, your Application for Registration / Title MV-82 must include a certified photocopy of the out-of-state certificate of title on your behalf, or written verification from the out-of-state motor vehicle title authority that you are the owner. of the vehicle and that the other state authority had sent the original title to the holder of the lien.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles must be titled?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;     motorboats, 1987 or later model, measuring 14 feet or more[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer a title?[NEWLINE]agent: You cannot transfer a title certificate to a new owner if the back of the title is already signed. You must first obtain a title in your own name, then transfer it to the new owner.[NEWLINE]agent: you are a seller[NEWLINE]user: do not[NEWLINE]agent: Has your signature changed?[NEWLINE]user: Yes"}
{"id": "superseg_train_2746", "dialogue": "user: I just bought a new truck and need help with getting the title.[NEWLINE]agent: If you didn't automatically apply when you first registered your truck, you can use the form Vehicle Registration/Title Application to get a title.[NEWLINE]agent: Have you filled out and submitted this form yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Due to NY State laws, it could take several weeks for the title application process to complete.[NEWLINE][BOUNDARY][NEWLINE]user: That's not good. What is the importance of a title?[NEWLINE]agent: If you decided to sell your truck down the road, having a title allows you to transfer ownership of that vehicle to another person.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a duplicate title, in case, I lost the original?[NEWLINE]agent: You can apply for a duplicate title online or at any DMV office.[NEWLINE]user: What do I do if I go to DMV to get one?[NEWLINE]agent: You'll need to complete and submit an Application for Duplicate Certificate Of Title, provide proof of identity, and proof of address. The duplicate title is normally processed in 72 hours and will be mailed to you for a $20 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a title at DMV?"}
{"id": "superseg_train_2747", "dialogue": "user: II;m thinking about buying a car that is being sold as a branded vehicle and I need to know what that means.[NEWLINE]agent: A vehicle branding is a written notice that a vehicle previously did not conform to its warranty, had been rebuilt following damage in excess of 75% of it's retail value at the time of loss, originally entered New York State under a branded out-of-state title, had not been manufactured to U.S. standards, has been reconstructed or is not equipped with a tamper-resistant odometer.[NEWLINE]agent: Does the vehicle have a title with any notation that you do not understand?[NEWLINE]user: No, I understand it now.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the vehicle has been damaged and will cost more than 75% of the retail value to fix?[NEWLINE]agent: In that case, the vehicle could not be registered and it must undergo a salvage vehicle examination by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can I take the plates from my other vehicle and put them on the new one, until I get plates for it?[NEWLINE]agent: No, sorry. Legally, you would not be able to drive your new vehicle until you get license plates and registration for that vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle is only a couple years old?[NEWLINE]agent: Before you buy, make sure that the seller has completed the appropriate damage disclosure statement. This statement would show whether or not the vehicle's new title should be branded, \"Rebuilt Salvage\".[NEWLINE]user: Where do I find the damage disclosure statement?"}
{"id": "superseg_train_2748", "dialogue": "user: Can you give me some guidance on how to obtain a title without a registration?[NEWLINE]agent: Of course. This is known as a title only transaction. Fill out a Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON), available at any motor vehicle office. It is also available by request from a DMV Call Center or from the DMV Internet Office.[NEWLINE]agent: Are you only applying for a title certificate?[NEWLINE]user: Yes, I just want the title.[NEWLINE]agent: Then you must pay the sales tax at a motor vehicle office, just bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is an statement of transaction, sale or gift of motor vehicle, trailer, all-terrain vehicle, vessel boat, or Snowmobile at NY State department of tax and finance DTF-802, available at any motor vehicle office or by from the DMV internet office.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. So what do I need to register?[NEWLINE]agent: You need to obtain a certified photocopy of the title, or written verification from the other state's motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Will my lien also be printed on the certificate?[NEWLINE]agent: Yes, a lien recorded on an out-of-state title will automatically be printed on a New York title certificate unless your New York title application includes proof that the loan has been paid in full.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail the application to you?[NEWLINE]agent: Then please allow added time for postal delivery to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. And what should I consider as a new owner?"}
{"id": "superseg_train_2749", "dialogue": "user: Hello I need information about How do I get a degree if I don't want to register?[NEWLINE]agent: This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Title PDF Application MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.[NEWLINE]agent: want to request only a certificate of title?[NEWLINE]user: Yes[NEWLINE]agent: You must pay sales tax at a motor vehicle office. Bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is a Statement of Transaction: Sale or Gift of a Motor Vehicle, Trailer, ATV, ATV, Boat or Snowmobile PDF at the State Department of Taxation and Finance. New York DTF-802, available at any motor vehicle office or at the DMV Internet Office.[NEWLINE][BOUNDARY][NEWLINE]user: What if my purchase does not qualify for a certificate of title?[NEWLINE]agent: In that case proof of ownership is a transferable record signed by you.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with the plates if I do not transfer them to another vehicle?[NEWLINE]agent: turn them in at a DMV office as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles must be titled?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;    motor boats, 1987 or later model, measuring 14 feet or more[NEWLINE][BOUNDARY][NEWLINE]user: What evidence should I give When requesting an original certificate of title?[NEWLINE]agent: When you request an original certificate of title, you must provide a signed proof of ownership, proof of sales tax payment, and proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: and what vouchers should i send?"}
{"id": "superseg_train_2750", "dialogue": "user: can I get a title and registration in New York if someone in Florida has the title on a lien?[NEWLINE]agent: Has the lien been satisfied?[NEWLINE]user: yes, but I haven't gotten the title yet[NEWLINE]agent: To register you will need to obtain a certified photocopy of the title, or written verification from the Florida motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York. To receive a New York State title certificate after the lien is satisfied, you must mail the out-of-state title, the proof of lien satisfaction, and a letter of explanation to the Title Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: can I register a car I bought that is badly wrecked?[NEWLINE]agent: If the seller indicated that the vehicle had been damaged to the extent that the cost of repairs would be in excess of 75 percent of the retail value of the vehicle at the time of loss, the vehicle cannot be registered. It must undergo a salvage vehicle examination by DMV.[NEWLINE]user: what if it passes the DMV examination?[NEWLINE]agent:  If it passes the DMV will issue a branded title[NEWLINE]user: and I will still need the proof of purchase like for all cars?[NEWLINE]agent: Yes, you will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\". Bring the completed form when you apply for registration and title.[NEWLINE][BOUNDARY][NEWLINE]user: and once the seller signs it over it is mine even if I haven't put in the paperwork?[NEWLINE]agent: Once the seller signs on the line for \"Seller's Signature,\" the vehicle will immediately belong to the new owner.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can look at for more info on used cars that have been damaged?"}
{"id": "superseg_train_2751", "dialogue": "user: Can you tell me how to remove a lien from my title? I live in NY and want to have a title without a lien.[NEWLINE]agent: Have you paid your loan in full?[NEWLINE]user: Yes, I just finish paying off my loan.[NEWLINE]agent: Then the lienholder must promptly send you a proof of lien satisfaction called a \"lien release\". This is usually a Notice of Recorded Lien (MV-901), marked and endorsed by the lender proving payment.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Do you have some more useful information about titles?[NEWLINE]agent: Of course. Simply read the DMV publication Let the Buyer Be Aware, Buying a New or Used Car (C-18) for helpful information about brands on titles and what they mean.[NEWLINE][BOUNDARY][NEWLINE]user: *makes no sense*[NEWLINE]agent: *makes no sense*[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if I'm the seller of a vehicle?[NEWLINE]agent: In that case the vehicle will immediately belong to the new owner, as soon as you sign.[NEWLINE]user: You are talking about the line for \"Seller's Signature\", right?[NEWLINE]agent: That is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What would I have to do if I was the new owner?"}
{"id": "superseg_train_2752", "dialogue": "user: What do I need to do if I am a buyer?[NEWLINE]agent: You need to carefully examine the current owner's Certificate of Title and be sure the info is correct and that the title certificate identifies the motor vehicle being sold.[NEWLINE]agent: Do you have a motor vehicle that is 10 years or older?[NEWLINE]user: Yes, I have a vehicle that is 10 years or older.[NEWLINE]agent: Make sure your odometer reading, your name and address as a buyer, and the date are printed clearly in the spaces for TRANSFER BY OWNER on the reverse side.[NEWLINE][BOUNDARY][NEWLINE]user: What is proof of ownership?[NEWLINE]agent: Proof of ownership is a Manufacturers Certificate of Origin or the vehicles Certificate of Title, included with the dealer's Certificate of Sale.[NEWLINE][BOUNDARY][NEWLINE]user: What about the Garagemen Lien procedure?[NEWLINE]agent: An applicant that is using the Garageman Lien procedure must present ownership documetation that show a Notice of Lien and Sale and a Garageman Affirmation and Bill of Sale.[NEWLINE][BOUNDARY][NEWLINE]user: What must I mail to the DMV Title Bureau to apply for original NYS certificate of title?[NEWLINE]agent: You need to mail to the DMV Title Bureau the notice of lien satisfaction, the original out of state issued title certificate, and a letter explaining your circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: What about a vehicle 8 years old or newer?"}
{"id": "superseg_train_2753", "dialogue": "user: Hello, I was wondering how to obtain a title. Can you explain that to me, please?[NEWLINE]agent: Most often, you automatically apply for a when you first register your motor vehicle or motorboat. Use the form Vehicle Registration/Title Application (MV-82), available at any motor vehicle office, by request from a DMV Call Center or by download from the DMV internet site.[NEWLINE]agent: Would you like to know how long the application process takes?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: The title application process may take several weeks to complete.[NEWLINE][BOUNDARY][NEWLINE]user: Which vehicles need a title?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for most motor vehicles of model year 1973 or newer, and motorboats, model year 1987 or newer, that are 14 feet or longer, among others.[NEWLINE][BOUNDARY][NEWLINE]user: What if both my registration and the title are wrong?[NEWLINE]agent: Then you should bring them to a motor vehicle office.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if my purchase does not qualify for a title certificate?[NEWLINE]agent: Then the ownership proof is a transferable registration signed over to you.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. And if I use an older version of the title?"}
{"id": "superseg_train_2754", "dialogue": "user: Hello I need information about the Driver Responsibility Assessment Payment[NEWLINE]agent: want to know What is a driver responsibility evaluation?[NEWLINE]user: Yes[NEWLINE]agent: The Driver Responsibility Assessment is a fee that you must pay the DMV over a three-year period if you are convicted of certain traffic violations in New York State or accumulate 6 or more points on your driving record within 18 months..[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have to pay for a driver responsibility evaluation?[NEWLINE]agent: DMV will send you a statement with the amount you owe. You must pay at least the minimum amount by the payment date or your driver's license will be suspended. You can also pay for the full evaluation.[NEWLINE]user: If you receive more than 6 points on your driving record during an 18-month period, what would the annual assessment be?[NEWLINE]agent: The annual evaluation is $ 25 for each point, in addition to the original six points. The minimum amount you must pay each year is the annual evaluation.[NEWLINE][BOUNDARY][NEWLINE]user: If you need to change your name to where can I do it?[NEWLINE]agent: You must go to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if someone is convicted of an alcohol or drug related crime or refuses to do a chemical test?"}
{"id": "superseg_train_2755", "dialogue": "user: Hey i need guidance. I was told to pay up something called responsibility assessment. Can you help me?[NEWLINE]agent: No problem, but first, Do you know what a driver responsibility assessment is?[NEWLINE]user: Yes, I already did some research[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who are meant to pay this?[NEWLINE]user: Yeah, i read it in that earlier research.[NEWLINE]agent: Excellent. Then you must already know that You must pay if you were convicted of an alcohol or drug related offense while driving a vehicle,boat or snowmobile in NYS or if you received 6 or more points on your record within 18 months, in NY, Quebec or Ontario.[NEWLINE][BOUNDARY][NEWLINE]user: Can i pay for this on one of your offices?[NEWLINE]agent: Sure, you can. To do it, please bring a check or money payable to for at least the minimum amount on your statement, to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll have that in mind. Sorry to ask but, Could you remind me what is this driver responsibility assessment?[NEWLINE]agent: No problem. The driver responsibility assessment is a fee you must pay to DMV over a three year period if you're convicted of certain traffic offenses in NYS or in case you accumulate 6 or more point on your driving record in the time of 18 months. Be aware that this fee is additional to any fine, subcharges or penalties that you must pay. We hope prevent the repeated behavior with this, improving traffic safety.[NEWLINE]user: Did you say that fee is additional to any other i have to pay up?"}
{"id": "superseg_train_2756", "dialogue": "user: I want to know what I have to pay[NEWLINE]agent: Do you need information about the driver responsibility assessment?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know why you must pay?[NEWLINE]user: no I know that I got the fines[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how much you have to pay?[NEWLINE]user: yes[NEWLINE]agent: The amount will depend on the type of violation or the total number of points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: can I check if my license is ok and you haven't suspended it or anything?[NEWLINE]agent: You can check by signing up for MyDMV if you haven't done so yet and using the account to check.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do when I receive the first annual assessment statement?"}
{"id": "superseg_train_2757", "dialogue": "user: I need some information on paying for a driver responsibility assessment.[NEWLINE]agent: Would you like more information on what a driver responsibility assessment is?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you are required to pay or not?[NEWLINE]user: No, I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much you are required to pay?[NEWLINE]user: Yes, I know the amount.[NEWLINE]agent: Okay. The amount you are being required to pay is dependent upon the type of violation or the total number of points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: How long will I have to pay this?[NEWLINE]agent: You will need to pay this to DMV over a three year period.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a driver's license?"}
{"id": "superseg_train_2758", "dialogue": "user: I have some questions on paying a driver responsibility assessment.[NEWLINE]agent: Do you have questions about what a driver responsibility assessment is?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the driver who is being required to pay?[NEWLINE]user: No, it's my husband.[NEWLINE][BOUNDARY][NEWLINE]agent: Is he aware of how much he will have to pay?[NEWLINE]user: No, we are unsure about the amount.[NEWLINE][BOUNDARY][NEWLINE]agent: I can help you figure that out. Would you be interested in paying these fees online?[NEWLINE]user: No, we plan to pay at our local DMV office.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also pay this by mail, if that is more convenient for you. Would you be interested in paying by mail?[NEWLINE]user: Yes, that would be more convenient for me.[NEWLINE]agent: Excellent. To send your payment by mail, you will have to send the minimum amount required on your DRA statement before the payment date.[NEWLINE][BOUNDARY][NEWLINE]user: If I just decide to do it at a DMV office, what credit cards do they accept?"}
{"id": "superseg_train_2759", "dialogue": "user: I need help with paying my driver responsibility assessment.[NEWLINE]agent: Do you need more information about what a driver responsibility assessment is?[NEWLINE]user: No, I already know what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of why you need to pay?[NEWLINE]user: Yeah.[NEWLINE]agent: Okay.[NEWLINE][BOUNDARY][NEWLINE]user: How long will I be required to pay this?[NEWLINE]agent: If you have been convicted of certain traffic offenses in NY or have accumulated 6 or more points on your record within 18 months, you will have to pay DMV over a three year period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just pay my entire balance?[NEWLINE]agent: Yes, but you will be informed that there are additional assessments if you pay the balance of an initial assessment that didn't include the additional assessments.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't pay the assessment?[NEWLINE]agent: Your driver license may be suspended if you don't pay, but it will be removed once your payment is processed.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about driver responsibility assessments?"}
{"id": "superseg_train_2760", "dialogue": "user: Hi there. I have some questions related to the payment of the driver responsibility.[NEWLINE]agent: Alright, no problem. but first., do you have any doubt regarding to what is the driver responsibility assessment?[NEWLINE]user: No, no. I have it pretty clear. Thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Then you know under which conditions you have to pay for this right?[NEWLINE]user: About that, I think I don't have it pretty clear as I though.[NEWLINE][BOUNDARY][NEWLINE]agent: You know how much you need to pay?[NEWLINE]user: Yes, I know that the amount depend of which kind of violation a person has committed.[NEWLINE]agent: That's right. Also depends of the total number of points on the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Since when this is necessary? because I remember a time this wasn't there.[NEWLINE]agent: This is effective since november 18, 2004.[NEWLINE][BOUNDARY][NEWLINE]user: If have the chance, I can pay the whole debt?[NEWLINE]agent: Yes, you can do it if you want to, you would have to pay $350 too, as additional assessments.[NEWLINE][BOUNDARY][NEWLINE]user: There can be any troubles if I don't pay in time?"}
{"id": "superseg_train_2761", "dialogue": "user: Can you tell me about driver responsibility assessment?[NEWLINE]agent: You want to know more about paying the driver responsibility assessment?[NEWLINE]user: Yes, I would like to know about the driver responsibility assessment.[NEWLINE]agent: I am able to tell you that the driver responsibility assessment is a fee that is paid to the DMV over a three year period if you are convicted of certain traffic offenses in NY State or when you accumulate 6 or more points on your driving record within 18 months.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if i am convicted of an alcohol or drugged driving-related offense or if I refuse to take a chemical test?[NEWLINE]agent: The minimum annual assessment is $250 and the total for three years will be $750.[NEWLINE]user: What if I have 6 points on my driver record  for violations committed for a span of 18 months?[NEWLINE]agent: You would pay the $100 minimum annual assessment and the total of $300 for three years.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay off the assessment at one time?[NEWLINE]agent: Yes, you actually can pay the assessment for the three years when you receive your first statement.[NEWLINE][BOUNDARY][NEWLINE]user: What can I use for payment at the DMV office?"}
{"id": "superseg_train_2762", "dialogue": "user: sfsafsad[NEWLINE]agent: Sure thing. But first. Do you know what the driver responsibility assessments are?[NEWLINE]user: Yes, I got it clear. But I have no problem if you add me any extra information.[NEWLINE]agent: No problem. The  driver responsibility assessment is a fee you must pat to the dmv over a three years period if you are convicted of a certain traffic offenses in the state of new york.[NEWLINE][BOUNDARY][NEWLINE]user: But how much do I have to pay for this offenses?[NEWLINE]agent: The amount to pay will depend on the type of violation or the total number of points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: I must pay this even if my license is not from the state of new york?[NEWLINE]agent: Yes, it doesn't matter if your license is from the state or not, or even if you have or not a license.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., I get it. But how much can I pay by year?[NEWLINE]agent: the annual assessment is $250 and that's the minimum amount.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and since when this exist?"}
{"id": "superseg_train_2763", "dialogue": "user: Hi. I'm interested to know how long does it take after an accident happens for the report to be available[NEWLINE]agent: Do you if the report was filled electronically by police or occurred in in one of the five boroughs of new york city?[NEWLINE]user: Not as far as I know.[NEWLINE]agent: Do know if the report of the accident was made by police on paper?[NEWLINE]user: Yes, I saw it when they made the paperwork by hand.[NEWLINE]agent: In that case, it could take at least 30 days from the date of the accident before you can search for the report.[NEWLINE][BOUNDARY][NEWLINE]user: I can find access to accidents reports that I already purchased online?[NEWLINE]agent: Yes, you can do that.[NEWLINE]user: Once I get access to the report what will I be able to do?[NEWLINE]agent: You'll be able to access to the reports again, enter the confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: I can get access to to the dmv records?[NEWLINE]agent: Yes, you can access to them too.[NEWLINE][BOUNDARY][NEWLINE]user: This process can be done by mail too, right?"}
{"id": "superseg_train_2764", "dialogue": "user: Get Accident Report[NEWLINE]agent:  DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a copy of an Accident Report?[NEWLINE][BOUNDARY][NEWLINE]agent: By mail?[NEWLINE]user: yes[NEWLINE]agent: Use the Request for Copy of Accident Report PDF [ 2 ] MV-198C to order a copy of an accident report by mail[NEWLINE]user:  If DMV can not find an accident based on the information you provide?[NEWLINE]agent: you will be notified by DMV in a certified letter[NEWLINE]user: what is Accident reports?[NEWLINE]agent:  Accident reports are certified copies[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_2765", "dialogue": "user: Good afternoon. I have some doubts about accident reports.[NEWLINE]agent: If that doubt is concerning the time DMV keeps those records, then you must know they're kept for only 4 years from the date of the accident. There are, thought, a few situations that requires records be kept for little longer, as you can see in Vehicle and Traffic Law Section 201.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information about how to get a copy of an accident report?[NEWLINE]user: Yeah, I would like that, thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the procedures to do that by mail?[NEWLINE]user: No, not for mail, i don't like it.[NEWLINE][BOUNDARY][NEWLINE]agent: Maybe you would find more attractive the online option, then?[NEWLINE]user: Yeah, that would be fine. I think is more easy that way.[NEWLINE]agent: Excellent, Then again, Are you interested in getting a copy on PDF format?[NEWLINE]user: Oh, yes, please, if you're so kind.[NEWLINE]agent: No problem. All you have to do is, going online and then use he Order and Access Motor Vehicle Accident Reports  transaction.[NEWLINE][BOUNDARY][NEWLINE]user: That's what i call easy!. Look, a little doubt i have here. When an accident is reported to the police, and they took declaration and write it down in paper, how much time i need to let it pass before i can get a copy?"}
{"id": "superseg_train_2766", "dialogue": "user: Hello, I could use some help with getting an accident report.[NEWLINE]agent: Of course.[NEWLINE]agent: Did you purchase accident reports online within the last 7 calendar days?[NEWLINE]user: No, I didn't.[NEWLINE][BOUNDARY][NEWLINE]user: Can you propose a topic?[NEWLINE]agent: I propose DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: That's not exactly what I wanted to talk about. Can you tell me what I need if I want to place an order instead?[NEWLINE]agent: Yes. To place an order, you will need the plate number of a vehicle involved in the crash or accident.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. Back to accident reports. How long does DMV keep these records?[NEWLINE]agent: DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201.[NEWLINE][BOUNDARY][NEWLINE]user: Now that is a piece of useful information, thank you. Can I access reports I bought online at a later point in time as well?[NEWLINE]agent: Yes, you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation. Then, enter the Search Confirmation Number.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also order a copy of the report as PDF?"}
{"id": "superseg_train_2767", "dialogue": "user: You could tell me if I can access accident reports online. I've purchased some reports recently. So, can I?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: Have you purchased accident reports online within the last 7 calendar days?[NEWLINE]user: Not within the last 7 days, no.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might interest me?[NEWLINE]agent: DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you ask, though? What if had purchased the reports in the last 7 days?[NEWLINE]agent: In that case you could access the reports again.[NEWLINE]user: And what would I do to access those reports?[NEWLINE]agent: You would enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions do I need to fulfill to order a copy of a accident report?"}
{"id": "superseg_train_2768", "dialogue": "user: Can you tell me how to access the accident reports I bought online?[NEWLINE]agent: Of course.[NEWLINE]agent: Have you purchased accident reports online within the last 7 calendar days?[NEWLINE]user: Yes, I did. That's why I'm asking.[NEWLINE]agent: In that case you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: And how much does a search cost me?[NEWLINE]agent: Search fees are required by law, see Vehicle and Traffic Law Section 202 on our website for a list of fees.[NEWLINE][BOUNDARY][NEWLINE]user: I'll have a look at that later. Say, what do I need to provide to order an accident report by mail?[NEWLINE]agent: You need the plate number of a vehicle involved in the crash/accident, and/or the driver license number of a person who was involved in the crash/accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might be interesting for me?[NEWLINE]agent: DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay a fee just to find out if my report is available?"}
{"id": "superseg_train_2769", "dialogue": "user: How long do accident reports stay on record from the DMV?[NEWLINE]agent: The DMV actually keeps accident reports for 4 years from the date of the accident and in rare instances maybe longer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need a copy of an accident report?[NEWLINE]user: No, not at this time I do not need a copy.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long after an accident the report is available?[NEWLINE]user: Yes, I read how long it takes.[NEWLINE]agent: Was your accident filed electronically by police or occurred in one of the five boroughs of NY City?[NEWLINE]user: Yes my accident was filed electronically and occurred in one of the burroughs of NY City.[NEWLINE]agent: Great, then you should allow at least 14 days from the date of the accident before looking for the report.[NEWLINE][BOUNDARY][NEWLINE]user: What fees do I need to pay if I am searching through the mail?[NEWLINE]agent: By mail you would need to pay a search fee of $10 and add a report fee of $15 for each accident report; but is actually less when order online.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take if a paper form was used by police to report an accident?[NEWLINE]agent: If filed with paper form, then you need to wait at least 30 days from accident before doing a search.[NEWLINE][BOUNDARY][NEWLINE]user: Is it all possible to access accidents reports I already purchased online?"}
{"id": "superseg_train_2770", "dialogue": "user: Is it possible to access accident reports I already purchased online?[NEWLINE]agent: Yes you can access accidents reports you all ready purchased.[NEWLINE]agent: Did you purchase accident reports online in the last 7 days?[NEWLINE]user: Yes, I did I purchased them 3 days ago.[NEWLINE]agent: You can access the reports again and you need to enter the report confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation and enter the search confirmation number.[NEWLINE][BOUNDARY][NEWLINE]user: What topics can I look under online?[NEWLINE]agent: You would be able to look under the topic DMV Records online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want my accident report by mail?[NEWLINE]agent: You must pay a required search fee of $10 plus an additional fee of $15 for each accident report you order my mail; but the cost is less if you order it online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I order a copy of a motorist accident report in NY State?[NEWLINE]agent: You would have to be named on the accident report or represent a person named on the report or be a party to a civil action that arose from the accident.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I search by county and date but do not select any reports?"}
{"id": "superseg_train_2771", "dialogue": "user: I need some info on PIRP[NEWLINE]agent: Would you like to know about the PIRP course?[NEWLINE]user: no I know about it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about the Point & Insurance Reduction Program and your point reduction?[NEWLINE]user: yes that is what I came for[NEWLINE]agent: Have you completed the PIRP course?[NEWLINE]user: not yet[NEWLINE]agent: Would you like to know how you receive the point reduction?[NEWLINE]user: no[NEWLINE]user: what do I do if I completed the course but it isn't on my driving rrecord?[NEWLINE]agent: You need to contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: how much can I save if I complete a PIRP class?"}
{"id": "superseg_train_2772", "dialogue": "user: Hello I need information about the Points and Insurance Reduction Program[NEWLINE]agent: want to know about the course?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about the reduction of points?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know about the insurance reduction?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know about the DMV Point System Summary?[NEWLINE]user: Yes[NEWLINE]agent: The following table shows the point values assigned to moving traffic violations. The \"points\" are evaluated based on your driving record based on the date you committed the violation, not the date you were convicted in court.[NEWLINE]user: What if I accumulate 11 or more points in 18 months?"}
{"id": "superseg_train_2773", "dialogue": "user: I have some questions about the Point and Insurance Reduction Program.[NEWLINE]agent: Do you need answers to the PIRP course?[NEWLINE]user: No, I do not at this moment.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to learn about the point reduction?[NEWLINE]user: Yes, I need to learn about the point reduction after I complete the course.[NEWLINE]agent: So you need to get information about point reduction after you complete the PIRP course?[NEWLINE]user: Yes, I need to know that information.[NEWLINE][BOUNDARY][NEWLINE]user: What is the DMV point system summary?[NEWLINE]agent: The points are assessed against your driving record based on the date you had the violation and is not based on the date in court.[NEWLINE]agent: Do you know what happens when you accumulate 11 or more points in 18 months?[NEWLINE]user: Yes, I need to know this because I accumulated more than 11 points in 18 months."}
{"id": "superseg_train_2774", "dialogue": "user: Hello, I have some questions and I hope you have answers for me.[NEWLINE]agent: Would you like to know more about the course?[NEWLINE]user: No, I already know a lot about the course.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about point reduction?[NEWLINE]user: No, I have read about this too.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about insurance reduction then?[NEWLINE]user: Yes! That sounds good.[NEWLINE]agent: Have you completed the PIRP course?[NEWLINE]user: Yes, I have completed it.[NEWLINE]user: By the way, do youthful drivers in the assigned risk pool get an insurance premium discount?[NEWLINE]agent: Yes. Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the reduction.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Where can I find more information on where to attend a course?"}
{"id": "superseg_train_2775", "dialogue": "user: I need to answer several questions[NEWLINE]agent: of the course?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: of Point Reduction?[NEWLINE]user: yes[NEWLINE]agent: you complete the PIRP course?[NEWLINE]user: not[NEWLINE]agent:  how do I receive the point reduction?[NEWLINE]user: yes i received it[NEWLINE][BOUNDARY][NEWLINE]user:  If i are the principal operator of a motor vehicle?[NEWLINE]agent: you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years[NEWLINE][BOUNDARY][NEWLINE]user: How do I receive the reduction of points?"}
{"id": "superseg_train_2776", "dialogue": "user: Hello there, I have some questions that I need you to answer for me.[NEWLINE]agent: Of course. Do you have questions about the course?[NEWLINE]user: Yes, among others.[NEWLINE]agent: Are you wondering how long the PIRP course takes, what it is like and how much it costs?[NEWLINE]user: No, I've read about these things on the website.[NEWLINE]user: But here's a question I have regarding the course: what will you do to ensure I'm taking the course?[NEWLINE]agent: To ensure that you are taking the course, you will also be asked questions regarding the content. It is possible that you will be asked to register in person and/or take an exam at the end to once again ensure you are the one who completed the course. Each sponsor's method is different.[NEWLINE][BOUNDARY][NEWLINE]user: What does PIRP do for me, if I'm the principal operator of a motor vehicle?[NEWLINE]agent: In that case you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the point system, what if I accumulate more points than allowed in a certain time?"}
{"id": "superseg_train_2777", "dialogue": "user: I have questions about PIRP[NEWLINE]agent: Would you like to know about the PIRP course?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on Point Reduction?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for information on Insurance Reduction?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want information on the DMV Point System?[NEWLINE]user: yes[NEWLINE]agent: I can link you to a table that shows the point values assigned to moving traffic violations.  The \"points\" are assessed against your driving record based on the date you committed the violation, not the date you were convicted in court.[NEWLINE]user: I've racked up 13 points in the last year, so what is my deal?"}
{"id": "superseg_train_2778", "dialogue": "user: Hey, good evening. Need some answers about that program to reduce points on the license, please.[NEWLINE]agent: Do you want information about the course?[NEWLINE]user: No, not about the course.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, Would you like to know about the point reduction itself?[NEWLINE]user: No, don't need to right now.[NEWLINE][BOUNDARY][NEWLINE]agent: O.k, lets go to the next one. Are you interested in more information about a possible insurance reduction?[NEWLINE]user: No, that's not necessary right now, cause i already read about it.[NEWLINE][BOUNDARY][NEWLINE]agent: A very informed person, you are. O.K, So last thing we can help you with, is with doubts about the DMV's Point System. Is that what are your looking for?[NEWLINE]user: Sorry, but nothing similar to that neither.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, well, it really doesn't matter. In any case, what good will make me to complete reduction program course?[NEWLINE]agent: In first place, it will be very helpful to refresh your driving knowledge with a review of time-tested safe driving tips and an overview of today's vehicles and laws. Secondly, you may be eligible to reduce as many as 4 points on your driving record. That will be done automatically.[NEWLINE]user: Those courses are of course made under certain standards, aren't they?"}
{"id": "superseg_train_2779", "dialogue": "user: I have questions about the point and insurance reduction program.[NEWLINE]agent: Have you taken the course yet?[NEWLINE]user: Yes. I just started it.[NEWLINE]agent: Do you know how long the course is and what it will cost?[NEWLINE]user: No. I have some idea on the length and costs, but I need clarification on that.[NEWLINE][BOUNDARY][NEWLINE]user: Once I complete the course and receive my certificate, will I see a reduction in insurance costs if I present my certificate to the insurance company within 90 days after getting it?[NEWLINE]agent: Yes. You will see an immediate reduction in your liability and collision premium.[NEWLINE][BOUNDARY][NEWLINE]user: How can I verify that the course completion has been put on my driving record?[NEWLINE]agent: You can request a copy of your driving record from the DMV.[NEWLINE]user: Does completing the Point and Insurance Reduction Program have any affect on my Driver Responsibility Assessment?"}
{"id": "superseg_train_2780", "dialogue": "user: If I have an out of state vehicle, do I need to register it?[NEWLINE]agent: Do you live outside of New York State and want to know if you need to register your vehicle[NEWLINE]user: Yes, I am an out of state resident not from New York State.[NEWLINE]agent: It depends on a few things.[NEWLINE][BOUNDARY][NEWLINE]user: My out of state title is held by my lienholder, how do I register in New York?[NEWLINE]agent: All you need is a copy of the title certificate that has your name from the lienholder.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am not a resident of New York?[NEWLINE]agent: Actually, you registration from your state is valid in New York.[NEWLINE]user: How many days do I have to register my vehicle in New York state?[NEWLINE]agent: You have 30 days to register your vehicle after becoming a resident.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a lien on my out of state title certificate?[NEWLINE]agent: The NYS DMV will record the lien on your title record and on your  title certificate in NYS[NEWLINE][BOUNDARY][NEWLINE]user: What if my vehicle does not meed California emissions standards?"}
{"id": "superseg_train_2781", "dialogue": "user: I'd like some pointers on how to register my vehicle.[NEWLINE]agent: Is it an out-of-state vehicle?[NEWLINE]user: Yes it's presently registered in Jersey.[NEWLINE]agent: It's dependent on certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: If the car isn't in my name what needs to be done?[NEWLINE]agent: For a new vehicle purchased from an out-of-state dealer there are some documents that you will need to provide like the\u00a0Manufacturer s Certificate of Origin MCO and\u00a0the dealer's bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: Okay I'll come down to the DMV with them. Is there a special time for this sort of thing?[NEWLINE]agent: You will need to make a reservation online before visiting DMV offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga or Monroe Counties.[NEWLINE][BOUNDARY][NEWLINE]user: Do the same documents apply for a used car?[NEWLINE]agent: It depends if the vehicle was bought new or used.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to remove the lien on the car too, is that possible?"}
{"id": "superseg_train_2782", "dialogue": "user: how Register an out-of-state vehicle[NEWLINE]agent: you need to register you vehicle in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: What do I need to bring to the DMV?[NEWLINE]user: yes[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to register my vehicle in New York State?[NEWLINE]agent: depends on various circumstances[NEWLINE]user: if I am a New York resident and obtain a vehicle from another state that I will drive on the roads of the state of New York[NEWLINE]agent: you must register the vehicle here within 30 days[NEWLINE]user: if i aren t a resident of New York"}
{"id": "superseg_train_2783", "dialogue": "user: I'm looking for some guidance on how to register a vehicle from another state.[NEWLINE]agent: Would you like to know if you have to register your vehicle in New York State?[NEWLINE]user: Yes.[NEWLINE]agent: This depends on several factors.[NEWLINE][BOUNDARY][NEWLINE]user: Well, apparently my car doesn't meet the emissions standards of Cali. What am I supposed to do about that?[NEWLINE]agent: You should read the information about California emissions standards to determine if there is an exemption for your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Where can I find information about a lien on my certificate?[NEWLINE]agent: You should see the section explaining how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: And how am I supposed to provide proof of ownership if the out-of-state title is not in my name?[NEWLINE]agent: It depends whether the vehicle was purchased new or used from a dealer, or from a private owner.[NEWLINE]agent: Is it a new vehicle purchased from an out-of-state dealer?[NEWLINE]user: Yes, indeed.[NEWLINE]agent: In that case you need to provide us several documents.[NEWLINE][BOUNDARY][NEWLINE]user: Random time! Can you suggest a random topic?"}
{"id": "superseg_train_2784", "dialogue": "user: Hello there. I want to register a vehicle from another state and came here to learn about that process.[NEWLINE]agent: Would you like to know if you need to register your vehicle in New York State?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: This can depend on several things.[NEWLINE]user: Well, let me explain the situation to you. I'm going to move to New York to live there permanently. What should I do in this scenario?[NEWLINE]agent: In this case you must register your vehicle here within 30 days of becoming a resident moving.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What do I need to bring along with me when I head to the DMV office?[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you.[NEWLINE]user: Are the requirements I need to meet similar to registering a local vehicle?[NEWLINE]agent: Yes, the requirements to register an out-of-state vehicle are generally the same as to register and title vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: So what do I need to do to register in NY?"}
{"id": "superseg_train_2785", "dialogue": "user: how is Register an out-of-state vehicle[NEWLINE]agent: Do you need to register you vehicle in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: What do you need to bring to the DMV?[NEWLINE]user: yes[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York[NEWLINE][BOUNDARY][NEWLINE]user: how do i do the DMV[NEWLINE]agent: Bring your completed registration application and additional documents to a local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: in the case of a vehicle from a private owner?[NEWLINE]agent: provides[NEWLINE][BOUNDARY][NEWLINE]user: The out-of-state title is held by my lienholder. How do I register in New York?[NEWLINE]agent: certification from the lienholder that title certificate is a copy of the original certificate -  the copy of the title certificate and the certification of the lienholder must be on the same piece of paper[NEWLINE][BOUNDARY][NEWLINE]user: and To remove the lien?"}
{"id": "superseg_train_2786", "dialogue": "user: I need registration information for an out of state car[NEWLINE]agent: Do you want to know if you have to register your vehicle in New York State?[NEWLINE]user: yea[NEWLINE]agent: You might need to register the car under certain situations[NEWLINE][BOUNDARY][NEWLINE]user: what if I do have to register but the title is not in my name? I have a 2008 Honda Accord that was bought used[NEWLINE]agent: For a used vehicle purchased from an out-of-state dealer, you will need to provide an out-of-state title certificate or transferrable registration transferred to the dealer, OR the dealer\u2019s bill of sale that transfers ownership to you[NEWLINE][BOUNDARY][NEWLINE]user: so will I need to register if I move to NY full time?[NEWLINE]agent: Yes,  you must register your vehicle here within 30 days of becoming a resident[NEWLINE][BOUNDARY][NEWLINE]user: If my car had been purchased new from a New Jersey dealership what would I need as proof of ownership?[NEWLINE]agent: You would need the Manufacturer\u2019s Certificate of Origin, and the dealer's bill of sale[NEWLINE][BOUNDARY][NEWLINE]user: ok, and what will I need to have with me to register the car?[NEWLINE]agent: Before you visit a DMV office to register your vehicle, you should complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out-of-state vehicle are generally the same as to register and title vehicle in New York.[NEWLINE]user: can you give me a link to the document guide?[NEWLINE]agent: Yes, I can link you to the Document Guide[NEWLINE][BOUNDARY][NEWLINE]user: last question I want to ask is if there is a way around the California emission standards?"}
{"id": "superseg_train_2787", "dialogue": "user: I need info about register an out-of-state vehicle[NEWLINE]agent: Do you need to register your vehicle in New York State?[NEWLINE]user: Not for now, but maybe in a couple of months[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need to bring to the DMV?[NEWLINE]user: No, I don't know[NEWLINE][BOUNDARY][NEWLINE]agent: Are you out of New York to register?[NEWLINE]user: No, I'm in New York right now[NEWLINE][BOUNDARY][NEWLINE]agent: Can you provide proof of ownership?[NEWLINE]user: Sadly I can't, I have problems with that[NEWLINE][BOUNDARY][NEWLINE]agent: Is there a lien on your out-of state title certificate?[NEWLINE]user: Yes, that's correct"}
{"id": "superseg_train_2788", "dialogue": "user: Hi there. I'm looking for information related to the transaction of a car.[NEWLINE]agent: You mean like changing the name of the owner?[NEWLINE]user: Not exactly like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is the vehicle under any kind of damage from a natural disaster or something?[NEWLINE]user: No, no, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: then, would you like some tips related to buy or sell a vehicle?[NEWLINE]user: yes, sure, any helpful tip will be appreciated.[NEWLINE]agent: No problem. You can always consult the dmv brochures, along with Led the buyer be aware and the Q&A about your tittle certificate section. There you should find some useful information.[NEWLINE][BOUNDARY][NEWLINE]user: There will be need anything like a proof of ownership fr the car?[NEWLINE]agent: Yes, you will need it. The the proof of ownership is needed to register and tittle a vehicle in the new york state, so you need to get it at the purchase.[NEWLINE]user: This is the same for all kind of vehicles? I'm getting a car, but just to know."}
{"id": "superseg_train_2789", "dialogue": "user: What will I need for ownership transfer at the time of purchase of my new vehicle?[NEWLINE]agent: Are you wanting to register the new vehicle in the state of New York?[NEWLINE]user: Yes I am.[NEWLINE]agent: You can use DMV's document guide to make sure you get all documents you need from a seller so that you can register your vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: What must the seller do when transferring ownership to me?[NEWLINE]agent: The seller must either complete and sign the transfer ownership section of the title certificate and sign a bill of sale or provide other acceptable proofs of ownership and transfer of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: Does the bill of sale need to be signed even if a vehicle is a gift?[NEWLINE]agent: Yes, the bill of sale must be signed when transferring ownership even if a vehicle is a gift.[NEWLINE][BOUNDARY][NEWLINE]user: Are proofs of ownership needed to register and title different types of vehicles different?[NEWLINE]agent: Yes, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles for example cars, trailers, boats, snowmobiles, manufactured homes.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register a vehicle that I received as a gift?[NEWLINE]agent: You cannot do that over the phone, online, or by mail.  Vehicles received as gifts must be registered at a DMV office.[NEWLINE]user: Does a snowmobile received as a gift need to be registered?"}
{"id": "superseg_train_2790", "dialogue": "user: Is there additional information I need to know about transfer of ownership?[NEWLINE]agent: Do you need to know about changing names?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know about checking if vehicle has been in a flood?[NEWLINE]user: No, I do not know about checking if vehicle has been in a flood.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some tips on buying a vehicle?[NEWLINE]user: No, I have bought a vehicle before.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I register my vehicle?[NEWLINE]agent: It is necessary to register your vehicle at the DMV office and not online, over the phone, or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign a bill of sale?"}
{"id": "superseg_train_2791", "dialogue": "user: I need additional information about buying or selling a vehicle[NEWLINE]agent: acerca de cambiar nombres?[NEWLINE]user: yes[NEWLINE]agent: You can not change the name on the vehicle registration or the title certificate to the name of another person. You must transfer the ownership of the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Necesito Consejos para comprar un veh\u00edculo.[NEWLINE]agent:  Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate[NEWLINE][BOUNDARY][NEWLINE]user: if is Flood damage[NEWLINE]agent: You can check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN[NEWLINE][BOUNDARY][NEWLINE]user: How to register[NEWLINE]agent:  See information for how to register a vehicle you bought or received as a gift.Register and title a vehicle or trailerRegister a snowmobile, boat or ATV[NEWLINE][BOUNDARY][NEWLINE]user:  In general, when transferring ownership"}
{"id": "superseg_train_2792", "dialogue": "user: Hello, I would like to know additional information about the purchase or sale of a vehicle[NEWLINE]agent: you want to know about Name change?[NEWLINE]user: Yes[NEWLINE]agent: You cannot change the name on the vehicle registration or title certificate to someone else's name. You must transfer ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: and what if they suffer flood damage[NEWLINE]agent: You can check the National Insurance Crime Bureau's database to see if a vehicle is damaged by flooding. You will need the VIN vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: and what should the buyer of a vehicle do?[NEWLINE]agent: The buyer should   sign the bill of sale, even if it is a gift    pay sales tax or have proof of an exemption[NEWLINE][BOUNDARY][NEWLINE]user: and what advice can you give me to buy a vehicle?[NEWLINE]agent: Read DMV brochures, Inform Buyer and Questions and Answers about your certificate of title[NEWLINE][BOUNDARY][NEWLINE]user: and are Proof of Ownership necessary?"}
{"id": "superseg_train_2793", "dialogue": "user: Hey, good morning. I'm into a vehicle operation right now and need some information.[NEWLINE]agent: Do you need information about any possible name change?[NEWLINE]user: No, i don't need that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then perhaps are you looking for information related to vehicle damage, like flood?[NEWLINE]user: That's it. I'm interested in possible damages, thanks.[NEWLINE]agent: If you're looking to check about any possible damage in your vehicle-to-be, please make use of the National Insurance Crime Bureau database. IN that way, you can verify if the vehicle has some damage due flood. You'll need to have the vehicle's VIN.[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. Em, Any possibility you can refer me to more information about how to purchase a vehicle?[NEWLINE]agent: No problem. If you have any more doubts, you can read the following DMV documents: Let the Buyer Be Aware and Q&A about your Title Certificate.[NEWLINE][BOUNDARY][NEWLINE]user: I'll get into those later, but thanks for telling me about them. Hey, do you only have information to register just vehicles?[NEWLINE]agent: No. We can give you information about registering a vehicle that has been given to you as a gift, for example, including trailers, snowmobiles, boats or ATVs.[NEWLINE][BOUNDARY][NEWLINE]user: Whoa, that's a lot of vehicles, huh? Say, in other question, What must do a seller when transfer a vehicle?"}
{"id": "superseg_train_2794", "dialogue": "user: Good evening, can i have some info about transferring ownership of a vehicle?[NEWLINE]agent: No problem. Do you know what you need to do before buy a vehicle?[NEWLINE]user: Yes, i've read something about it.[NEWLINE]agent: Great. However, let me remind you in a friendly way, that you can use the DMV's Document Guide to make sure you get all documents you need from a seller so you can register your vehicle in NY.[NEWLINE]user: Oh, glad you mention that. I 've read but  i wanted to ask anyway. How do i find proofs for my transaction?[NEWLINE]agent: For that, the seller must complete and sign the transfer ownership secion of the title certificate and sign a bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: With that, can i proceed to register the vehicle?[NEWLINE]agent: That's right. You can register your vehicle in that way. You can even register other vehicles, boats or ATVs following the same procedure.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Now, can i change a name in a registration?[NEWLINE]agent: Sorry, but you can not do that. You can, however, tranfer the ownership of that vehicle, of course.[NEWLINE][BOUNDARY][NEWLINE]user: The proofs for registering, Are they equal to all vehicles?[NEWLINE]agent: Sorry, but they are different for every vehicle. You can present acceptable proofs of ownership or get a proof when you purchase.[NEWLINE][BOUNDARY][NEWLINE]user: You said before the sellere must sign a transfer ownership right?"}
{"id": "superseg_train_2795", "dialogue": "user: Hey, i was reading about the procedures to buy and sell a vehicle and wanted to know something extra about it.[NEWLINE]agent: Is your doubt aimed to name changing?[NEWLINE]user: Oh, yeah, that one exactly.[NEWLINE]agent: IS your doubt is if you can change the name on the vehicle registration, the answer is no. That applies for the title certificate too. In any case, to get a different name on the registration, you mus transfer the ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i see you're pretty specific on that one, huh?..If anyone want to have more information on buying a vehicle, what can be used?[NEWLINE]agent: You can refer to the following DMV documents: Let the Buyer Be Aware, and Q&A About your title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about possible damages to the vehicle?[NEWLINE]agent: IF you're buying, you can go online and check the National Crime Bureau database and see if a vehicle has flood damage. You must be aware that you need the Vehicle Identification Number to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k that's useful information. Heh, say, do you happen to give information to register, i don't know, a snowmobile?[NEWLINE]agent: In fact, yes. You can look for information about that vehicle and how to register it.[NEWLINE]user: Really?, That's nice!..What else can I register with you?[NEWLINE]agent: You can register a boat or an ATV or a trailer.[NEWLINE][BOUNDARY][NEWLINE]user: And for that, where i can get proofs?"}
{"id": "superseg_train_2796", "dialogue": "user: Hey, I have some questions regarding my application for student aid.[NEWLINE]agent: Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the trending topics?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: Are you wondering which school year you should I select if you are applying for a summer session?[NEWLINE]user: Yes, I actually do.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started with that?[NEWLINE]agent: Getting Started![NEWLINE][BOUNDARY][NEWLINE]user: So which steps should I take after filling out the application form?[NEWLINE]agent: We can help you with what happens after you submit your FAFSA form.[NEWLINE]user: And how do I check the status of my FAFSA form?"}
{"id": "superseg_train_2797", "dialogue": "user: I have a question about the FAFSA program.[NEWLINE]agent: I can provide you with information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you familiarized yourself with the information provided on the website?[NEWLINE]user: Not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you have a specific question that you didn't find the answer for?[NEWLINE]user: I'm not sure what I need.[NEWLINE][BOUNDARY][NEWLINE]user: I've read the information but I need to know... what happens after I fill in the form?[NEWLINE]agent: Section\u00a0[15] will provide that information for you.[NEWLINE]user: And where do I find information on how to start the process?[NEWLINE]agent: Section [12] should cover that.[NEWLINE]user: Is there a section specifically for parents?"}
{"id": "superseg_train_2798", "dialogue": "user: I need further information in relation to the Free Application for Federal Student Aid (FAFSA). What can I do?[NEWLINE]agent: When you submit your Federal Student Aid application, you will receive more in-depth information about the FAFSA form and what to expect[NEWLINE][BOUNDARY][NEWLINE]user: Are there any trending topics available in regard to FAFSA?[NEWLINE]agent: Are you applying for a summer session through FAFSA?[NEWLINE]user: No, I'm not in that category[NEWLINE]agent: Do you remember your FSA ID username and password or have you forgotten these?[NEWLINE]user: I don't remember either my username or my password, can you help me with this?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere that I can find answers to common questions that FAFSA filers have?[NEWLINE]agent: On our website, you will find further information regarding filing for FAFSA, where you will find answers to the majority of your queries[NEWLINE][BOUNDARY][NEWLINE]user: What is exactly contained within the Trending topics section of the FAFSA website?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Is there a help section applicable to parents who will be working on FAFSA forms?"}
{"id": "superseg_train_2799", "dialogue": "user: I came here because I have some questions about the FAFSA process.[NEWLINE]agent: Then you're in the right place. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about the trending topics?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Haven't you found what you were looking for on our website?[NEWLINE]user: Yes, I couldn't find what I was looking for. That's why I'm here.[NEWLINE][BOUNDARY][NEWLINE]user: When can I expect to hear from my colleges about my financial aid package?[NEWLINE]agent: When can I expect to hear from my colleges about my financial aid package?[NEWLINE][BOUNDARY][NEWLINE]user: What is a common issue with the FSA ID?[NEWLINE]agent: For example if you have received an error that your name, date of birth, and Social Security number listed on my FAFSA form do not match my FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a section for parents on your website?"}
{"id": "superseg_train_2800", "dialogue": "user: Where do I go if I have unanswered questions about the FAFSA process?[NEWLINE]agent: After you submit your application to FAFSA, you will get in-depth information about the form and what you should expect in the future[NEWLINE][BOUNDARY][NEWLINE]user: Are there any trending topics that I should consult within the FAFSA help section of the website?[NEWLINE]agent: Are you applying for a summer session through FAFSA or is this applicable to you?[NEWLINE]user: Yes, I am currently applying for a summer session in my school of choice[NEWLINE][BOUNDARY][NEWLINE]user: Is there a section on the FAFSA website that gives help to parents through the FAFSA process?[NEWLINE]agent: Yes, there is a specfic section dedicated to parents and any help they may need through the process[NEWLINE]user: I have a sibling already in college, is there any help that can be given to my parents for this particular circumstance?[NEWLINE][BOUNDARY][NEWLINE]user: After I have completed the FAFSA application form, what happens next?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started with the FAFSA application form?"}
{"id": "superseg_train_2801", "dialogue": "user: I have some questions about the FAFSA process.[NEWLINE]agent: You can get in-depth information about the FAFSA form and what to expect after you turn in your application.[NEWLINE][BOUNDARY][NEWLINE]user: What are some trending topics?[NEWLINE]agent: One such topic is which school year should I select if I am applying for a summer session, is this helpful to you?[NEWLINE]user: Yes, this is the topic I need help with.[NEWLINE][BOUNDARY][NEWLINE]user: Are there common questions I can get answered as a FAFSA filer?[NEWLINE]agent: yes, we can answer a lot of questions you have about FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help with the FAFSA process before I begin?[NEWLINE]agent: Yes, we can help you with the FAFSA process before you begin.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the next steps after the FAFSA form?[NEWLINE]agent: Yes, we can give help with what happens after you submit your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get help using the FSA ID?"}
{"id": "superseg_train_2802", "dialogue": "user: I need to know more about the FAFSA process.[NEWLINE]agent:  You can get in-depth information about the FAFSA form and what to expect after you submit the form.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what are some of the trending topics about the FAFSA process?[NEWLINE]user: Not at this moment.[NEWLINE][BOUNDARY][NEWLINE]agent:  Were you able to find what you are looking for on our website?[NEWLINE]user: Not really, I still have some doubts.[NEWLINE][BOUNDARY][NEWLINE]user: What useful info can I get from the website?[NEWLINE]agent: You could, for example, get information about what steps to follow after the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of info would that be?[NEWLINE]agent: You can know what to expect after submitting your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: ok, anything else?"}
{"id": "superseg_train_2803", "dialogue": "user: I'm having some issues understanding the federal student aid application process. Maybe you can help me.[NEWLINE]agent: Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what are the frequently asked questions here?[NEWLINE]agent: Do you wish to know which school year should you select if you are applying for a summer session?[NEWLINE]user: Nah, I know that already.[NEWLINE]agent: Do you want to know what to do if you forgot your FSA ID username and password?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do you want to know what are the deadlines for filling out the FAFSA form?[NEWLINE]user: Oh damn. There is a deadline? Yes, please tell me more about that.[NEWLINE][BOUNDARY][NEWLINE]user: Parents?[NEWLINE]agent: Yes, parents.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain how I can do all these things I need to do?"}
{"id": "superseg_train_2804", "dialogue": "user: I need to know how to prepare for college.[NEWLINE]agent: You should first define your goals and interest and be sure to know the costs and how to plan financially and academically for college.[NEWLINE]user: Is there something I can use as a guide to get ready for it?[NEWLINE]agent: you can use our checklist to get ready financially and academically.[NEWLINE]user:  Any other tip?[NEWLINE]agent: Be sure to check out the reasons to attend a College or Career schools.[NEWLINE]user: Ok, that sounds good. Can you give me more tips?[NEWLINE]agent: Another thing to take into consideration is to explore your career options.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me more about career options.[NEWLINE]agent: Just know that it's never too la early or too late to explore your career options and that we can guide you through some key steps in preparing for college.[NEWLINE][BOUNDARY][NEWLINE]user: and what about some resources for parents of students?[NEWLINE]agent: Are you a parent planning your child's higher education?[NEWLINE]user: Actually, yes."}
{"id": "superseg_train_2805", "dialogue": "user: why should I go to school?[NEWLINE]agent: A college education = more money, more job options, and more freedom.[NEWLINE]agent: Would you like to look at a chart that shows how you make more money as you get more education?[NEWLINE]user: yeah[NEWLINE]agent: I will give you the link to the chart[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything my parents can look at to plan ahead?[NEWLINE]agent: They can look at our resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support a child's college journey.[NEWLINE][BOUNDARY][NEWLINE]user: any more resources for the parents?[NEWLINE]agent: Yes we can give you more resources for the parents[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to do to prepare for school?[NEWLINE]agent: Our checklists will walk you through the steps you can take to find and get into the college that\u2019s right for you and help you learn how to prepare financially.[NEWLINE]user: how early should I start preparing?"}
{"id": "superseg_train_2806", "dialogue": "user: I need help preparing for college.[NEWLINE]agent: You can start preparing for college by defining your goals and interests. You need to understand college costs and how to plan financially and academically.[NEWLINE][BOUNDARY][NEWLINE]user:  Are there any resources for parents of students?[NEWLINE]agent: Yes. Are you a parent planning your child's higher education?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]user: What about any resources for students?[NEWLINE]agent: well, there's our College Preparation Checklist always available to use.[NEWLINE][BOUNDARY][NEWLINE]user: what are the terms I can choose from when deciding for a college school?[NEWLINE]agent: You can choose between a two-year community and junior colleges or a four-year college and university.[NEWLINE][BOUNDARY][NEWLINE]user:  Any advice on how to improve my chances to get funding and get into a good school?"}
{"id": "superseg_train_2807", "dialogue": "user: I was wondering why I should attend a college. Can you tell me why it would be a good idea?[NEWLINE]agent: Of course. You can also follow this link to learn more.[NEWLINE]agent: Did you take a look at the chart below?[NEWLINE]user: No, and I'm not here to read charts.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I can explore my career options?[NEWLINE]agent: Yes, simply follow this link to learn more about it.[NEWLINE]user: I really love animals. Do my preferences and hobbies matter when picking a career?[NEWLINE]agent: Absolutely. We can help you find possible careers to match your interests.[NEWLINE][BOUNDARY][NEWLINE]user: My dad just asked if you perhaps have some information for him about all this.[NEWLINE]agent: Yes, we also have resources for parents of students.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome. So can you please help me find a career? Please?"}
{"id": "superseg_train_2808", "dialogue": "user: Hello, I need some help exploring my career options.[NEWLINE]agent: Of course. You can check out the following link for more information.[NEWLINE]agent: Do you love working with animals?[NEWLINE]user: No, I'm afraid of bigger animals.[NEWLINE]agent: How about computers?[NEWLINE]user: No, I'm not good with technology.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where I can learn about budgeting?[NEWLINE]agent: Yes, you can use this link here to learn more about budgeting.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. And what kind of college options do I have to pick from?[NEWLINE]agent: You have a variety of college options, from two-year community and junior colleges, to four-year colleges and universities, to technical, vocational, and trade schools.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I've also seen some checklists on the website. What are they good for?"}
{"id": "superseg_train_2809", "dialogue": "user: Can you give me advice on how to prepare for college?[NEWLINE]agent: You can start by defining your goals and interest and you need to understand college costs and how to plan financially and academically for it.[NEWLINE]user: thanks, anything else?[NEWLINE]agent: You can check out the reasons to attend a College or Career School.[NEWLINE][BOUNDARY][NEWLINE]user: What resources are available for parents of students?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_2810", "dialogue": "user: Is there any career information that you can give me, I'm currently exploring all the different options that are available to me[NEWLINE]agent: I am going to share a link with you that will bring you to a lot of information in this regard[NEWLINE]user: Is there a particular career that I could pursue if I love working with animals?[NEWLINE]agent: You will be able to find all possible careers on the link that I will share with you[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn about budgeting for college and what I should do?[NEWLINE]agent: I can share a link with you that will give you a lot of information about this particular subject[NEWLINE][BOUNDARY][NEWLINE]user: I want to find out if it will be worth my while going to college or not, or if I should take a job straight from school, is this something you could help me with?[NEWLINE]agent: College education is a long term investment and when planned carefully, can lead to success by choosing the correct school and funding options that suit you best[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information you could give me regarding resources that there are for the parents of students?[NEWLINE]agent: Are you a parent of a child that will be attending college shortly or in the near future?[NEWLINE]user: Yes, I am in that category"}
{"id": "superseg_train_2811", "dialogue": "user: I  came here to know why I should attend a college.[NEWLINE]agent: First you should look at this link here.[NEWLINE]agent: Have you taken a look at the chart below?[NEWLINE]user: Yes, I already saw it.[NEWLINE]agent: As you can see on it, more education equals more money.[NEWLINE]user: So if I study at a college, I earn more money later on?[NEWLINE]agent: Correct. A college education is a long-term investment. You can find the school and funding options that work best for your situation and put you on the path to success.[NEWLINE][BOUNDARY][NEWLINE]user: I see. You convinced me. So what should I do to prepare for college?[NEWLINE]agent: There's so much to consider when it comes to getting ready for college: where to go, what to study, how to apply, how to pay for it all, and more.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information I could show to my parents?[NEWLINE]agent: Sure. You can review our resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support your child's college journey.[NEWLINE][BOUNDARY][NEWLINE]user: But I'm already 28 years old, isn't that too late for college?"}
{"id": "superseg_train_2812", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: Do I file an annual recertification of your income?[NEWLINE]user: yes[NEWLINE]agent: To re - certify for your existing income - driven repayment plan you must provide updated information about your income and family size annually[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]user: If I income or family size has changed[NEWLINE]agent: you can request that your income - driven payment be re - calculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: What is Income-Driven Repayment?[NEWLINE]agent: Income - driven repayment IDR plans are designed to make your student loan debt more manageable by reducing your monthly payment amount[NEWLINE][BOUNDARY][NEWLINE]user: Switch my current plan to a new plan"}
{"id": "superseg_train_2813", "dialogue": "user: can you tell me what is income based payment?[NEWLINE]agent: Income-driven IDR payment plans are designed to make your student loan debt more manageable by reducing the amount of your monthly payment.[NEWLINE]agent: Do you need to make lower monthly payments?[NEWLINE]user: yes[NEWLINE]agent: one of the following income-based plans may be right for you[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: which plan is more suitable for me?[NEWLINE]agent: Pay what you earn PAYE payment plan[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: is there another plan that could help me"}
{"id": "superseg_train_2814", "dialogue": "user: hello i would like to get information about new applicants[NEWLINE]agent: Not currently on an income-based plan and want to apply for one?[NEWLINE]user: yes[NEWLINE]agent: You can request an income-based payment plan that limits your payments to a percentage of your income.[NEWLINE]user: and how do I start this process?[NEWLINE]agent: you just need to SIGN IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: How do I calculate my payment if my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What plan could be suitable for me?"}
{"id": "superseg_train_2815", "dialogue": "user: hello i would like to get information about new applicants[NEWLINE]agent: not currently on an income-based plan and want to apply for one?[NEWLINE]user: yes[NEWLINE]agent: You can request an income-based payment plan that limits your payments to a percentage of your income[NEWLINE][BOUNDARY][NEWLINE]user:   What plan could be suitable for me?[NEWLINE]agent: East: Income - Contingent Repayment Plan ICR Plan[NEWLINE][BOUNDARY][NEWLINE]user: How do I calculate my payment if my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: Is there a repayment plan?"}
{"id": "superseg_train_2816", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: I file an annual recertification of your income[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to Recalculate your monthly payment[NEWLINE]user: yes[NEWLINE]agent: your income or family size has changed[NEWLINE]user: yes[NEWLINE]agent: you can request that your income - driven payment be re - calculated to reduce your current monthly payment[NEWLINE]user: can I recalculate my monthly payment[NEWLINE]agent: yes, LOG IN TO START[NEWLINE][BOUNDARY][NEWLINE]user:  Preview a read - only version of the complete form"}
{"id": "superseg_train_2817", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: I file an annual recertification of your income[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to recalculate your monthly payment[NEWLINE]user: yes[NEWLINE]agent: your income or family size has changed[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent:  Borrowers not currently on an IDR Plan who are seeking a lower monthly payment on their federal student loans and[NEWLINE][BOUNDARY][NEWLINE]user: Switch my current plan to a new plan"}
{"id": "superseg_train_2818", "dialogue": "user: how to apply for income-based student loan repayment[NEWLINE]agent: Are you currently on an income-based plan and want to apply?[NEWLINE]user: yes[NEWLINE]agent: You can apply for an income - driven repayment plan that limits your payments to a percentage of your income[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about Returning IDR Applicants[NEWLINE][BOUNDARY][NEWLINE]agent: Presento una recertificaci\u00f3n anual de sus ingresos[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to Recalculate your monthly payment[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: want to change your current plan to a new one"}
{"id": "superseg_train_2819", "dialogue": "user: what can you tell me about new applicants for income-based student loan repayment[NEWLINE]agent: Don't currently have an income-based plan and want to apply?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers currently on an IDR Plan who need to re - certify or make changes to their repayment plan[NEWLINE][BOUNDARY][NEWLINE]user: may I Submit annual re-certification of my income[NEWLINE]agent:  yes, LOG IN TO START[NEWLINE][BOUNDARY][NEWLINE]user: What is Income-Driven Repayment?[NEWLINE]agent: Pay As You Earn Repayment Plan PAYE[NEWLINE][BOUNDARY][NEWLINE]user: If I income or family size has changed"}
{"id": "superseg_train_2820", "dialogue": "user: What is a student loan deferment for?[NEWLINE]agent: You won't have to make a payment on deferment but you probably won't be making any progress toward forgiveness or paying back your loan.[NEWLINE]user: Are there any alternatives to a deferment?[NEWLINE]agent: Yes, you might want to think about an income-driven repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I stop making payments and my deferment has not been approved yet?[NEWLINE]agent: Actually, your loan will become what we call delinquent and you may be considered into default.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in the military service or post-active duty, can I get a student deferment?[NEWLINE]agent: Would you like to know Are you eligible for deferment because you are in the military?[NEWLINE]user: Yes, I am in the military.[NEWLINE]agent: Are you on active duty right now?[NEWLINE]user: Yes, I am active duty military.[NEWLINE]agent: Then you may be eligible for the deferment for military service.[NEWLINE][BOUNDARY][NEWLINE]user: Why would I have to complete DirectPlus Loan request for deferment?"}
{"id": "superseg_train_2821", "dialogue": "user: What student loan types are eligible for deferment?[NEWLINE]agent: Direct Loan, FFEL Program loan, and Perkins Loan borrowers are allowed deferments.[NEWLINE]agent: Have you received a Perkins Loan?[NEWLINE]user: No I have not used a Perkins Loan.[NEWLINE]user: What happens if I stop paying and my deferment is not approved?[NEWLINE]agent: Your loan will be considered delinquent and then go into default.[NEWLINE][BOUNDARY][NEWLINE]user: What is important to know about in school deferment?[NEWLINE]agent: It is important for you to understand what happens when you are attending school and the deferment process during that time.[NEWLINE]user: Should I contact the school I am enrolled at to start the deferment process?[NEWLINE]agent: Yes, you should contact the school you are enrolled in because they will report the info about your enrollment status so you will be placed into deferment.[NEWLINE][BOUNDARY][NEWLINE]user: What are income-driven repayment plans?"}
{"id": "superseg_train_2822", "dialogue": "user: What loan types are eligible for Deferment?[NEWLINE]agent: Deferments are available for Direct Loan, FFEL Program Loan, and Perkins Loans.[NEWLINE]agent: Do you have a Perkins Loan?[NEWLINE]user: No I have not received a Perkins Loan.[NEWLINE]user: What will happen if I stop paying and my deferment is not approved?[NEWLINE]agent: Your loan will be delinquent and you could go into default.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in the military and want a deferment?[NEWLINE]agent: You will have to complete the Military Service and Post-Active Duty Student Deferment Request.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an economic hardship?[NEWLINE]agent: You will need to complete the Economic Hardship Deferment Request.[NEWLINE][BOUNDARY][NEWLINE]user: Could income-driven plans provide loan forgiveness?"}
{"id": "superseg_train_2823", "dialogue": "user: What loan types can get deferments?[NEWLINE]agent: If you have a Direct Loan, FFEL Program loan, or a Perkins Loan you can apply for a deferment.[NEWLINE]agent: Did you receive a Perkins Loan?[NEWLINE]user: Yes, I have a Perkins Loan.[NEWLINE]agent: Then you are also eligible for a deferment while you are working toward cancellation on your Perkins Loans.[NEWLINE]user: What will happen if I stop paying while my deferment is not approved?[NEWLINE]agent: You loan will be considered delinquent and you might go into default.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be responsible for paying the interest while on deferment?[NEWLINE]agent: Yes, you might still be responsible for paying the interest that accrues during the deferment and you can look at the tables below to show when you are responsible for the interest based on loan type.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to complete the Parent PLUS Borrower Deferment Request?[NEWLINE]agent: Yes, you would need to since you are the parent requesting the deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Could I be qualified for a Rehabilitation Training Deferment?"}
{"id": "superseg_train_2824", "dialogue": "user: What are the loan types eligible for deferment?[NEWLINE]agent: Those are Direct Loan, FFEL Program loan, and Perkins Loan borrowers.[NEWLINE]agent: Have you received a Perkins loan?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then you can also be eligible for a deferment while you are working to fully pay your Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user:  And about Parent PLUS borrower deferment?[NEWLINE]agent: parents who received a Direct PLUS Loan to help pay their child's education and whose child is enrolled at least half-time at an eligible college or career school, may qualify for this deferment.[NEWLINE][BOUNDARY][NEWLINE]user:  What could happen to my requested deferment if I stop paying my student loan?[NEWLINE]agent: if you stop paying your loan before you've been notified that your request for deferment has been granted then your deferment will not be approved and your loan will become delinquent and you may go into default.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I'm eligible for the deferment and rolled for at least half-time?[NEWLINE]agent: In most cases, your loan will automatically be placed into a deferment based on enrollment information reported by your school.[NEWLINE]user: How will I know if my deferment is granted?"}
{"id": "superseg_train_2825", "dialogue": "user: Is a student loan deferment something that would help me if I need additional time to make my payments?[NEWLINE]agent: If you choose to use a deferment you will not have to make a payment, but you also probably won't be making any progress toward forgiveness or paying back  your loan.[NEWLINE]user: Is there an alternative solution to a student loan deferment?[NEWLINE]agent: You might want to consider income-driven repayment.[NEWLINE][BOUNDARY][NEWLINE]user: What is the eligibility criteria for a deferment?[NEWLINE]agent: Do you think that you may qualify for a Hardship Deferment?[NEWLINE]user: How do I find out if I qualify for that Hardship Deferment?[NEWLINE]agent: Are you receiving any sort of welfare?[NEWLINE]user: I am not receiving any sort of welfare at all.[NEWLINE]agent: Are you working full-time with earnings that would fall below 150% of the poverty guideline for your family size and state of residence?[NEWLINE]user: I am not working full-time as I am a student.[NEWLINE]agent: Are you serving in the Peace Corps?[NEWLINE]user: I am not.  I am simply a full-time student."}
{"id": "superseg_train_2826", "dialogue": "user: What loan types are available for deferment?[NEWLINE]agent: The loans available for deferment are Direct Loan, FFEL Program Loan, and Perkins Loan Borrowers.[NEWLINE]agent: Did you receive a Perkins Loan?[NEWLINE]user: Yes, I currently have a Perkins Loan.[NEWLINE]agent: Then you may be eligible for a deferment while you are working toward a cancellation on your Perkins Loan.[NEWLINE]user: What if I no longer meet the deferment eligibility requirements?[NEWLINE]agent: You actually can receive a six month post deferment grace period.[NEWLINE]user: What will happen if my deferment is not approved and I stop paying?[NEWLINE]agent: Your loan will be considered delinquent and will probably go into default.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I can't make a payment for my student loan?[NEWLINE]agent: It is in your best interest to call your student loan service immediately when you are having trouble making your payment.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with an In-School deferment?"}
{"id": "superseg_train_2827", "dialogue": "user: What is a student loan deferment?[NEWLINE]agent: With a student loan deferment you won't have to make a payment but it does not help you pay back your loan, so you should see if it is the best option for you.[NEWLINE]user: Are there any alternatives to a deferment?[NEWLINE]agent: Yes, you could always consider an income-driven repayment.[NEWLINE]user: Does it help make progress to loan forgiveness if I do a deferment?[NEWLINE]agent: In majority of the cases it does not help make any progress to loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some relief with lower payments through Income-Driven Repayment Plan?[NEWLINE]user: I have not decided yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you realize interest accrues during deferment?[NEWLINE]user: Yes, I am aware interest will accrue during the deferment period.[NEWLINE]agent: Do you know what happens if you are granted the deferment?"}
{"id": "superseg_train_2828", "dialogue": "user: Hi, Could you please give me information about the student loan deferment program.[NEWLINE]agent: Yes I can give you further information about the program. If you qualify for the deferment you won't have to make a payment on your loan but if you use this option you probably won't be making any progress toward paying back your loan.[NEWLINE]agent: Have you considered any of the other alternatives that are available to you?[NEWLINE]user: No I have not.[NEWLINE][BOUNDARY][NEWLINE]user: :How do I go about getting a Parent PLUS Borrower Deferment?[NEWLINE]agent: To apply for the Parent PLUS Borrower Deferment you will have to complete the Parent PLUS Borrower Deferment request.[NEWLINE][BOUNDARY][NEWLINE]user: What loans qualify for non payment during the post-deferment grace period?[NEWLINE]agent: There are several loan types that are eligible for deferment. One of them is the FFEL Program loan.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any help for persons in the military service?[NEWLINE]agent: Are you on active military service at the moment?[NEWLINE]user: No I am not.[NEWLINE]agent: Have you completed any military service at all?[NEWLINE]user: No I have never done any military service."}
{"id": "superseg_train_2829", "dialogue": "user: Hey there, i'm in some situation and have to do something about my student loan. I heard i could deferment it, but i need guidance. Can you help me there, please?[NEWLINE]agent: You did right. It could be some considerations to be done before you choose a to do a deferment. With a deferment, you won't have to make any payment for your loan, but equally, any progress to pay back your loan will be halted, so it could be a risky choice.[NEWLINE]user: Umm, yeah, and that could be bad. Can you give me an alternative to that, then?[NEWLINE]agent: Of course, no problem with that. You can always consider to use an income-driven repayment as a more healthy alternative, so you don't have to delay your payments.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that certainly looks like an alternative. I'm not saying anything, but, if i really need a deferment, you know, because my economy, can i get one?[NEWLINE]agent: Well, if you qualify under certain circumstances, indeed you can get a deferment. I have to ask then, Are you receiving welfare benefits right now?[NEWLINE]user: No, i'm not on any of those plans right now.[NEWLINE]agent: Good. Next, then. Are you working full time, but happens that your earnings are below 150% of the poverty guideline, based on your family size and state of residence?[NEWLINE]user: Thank God, no. I'm not employed right now, but my family are well for now.[NEWLINE]agent: That's good. Lastly, Are you by any chance, serving on the peace corps?[NEWLINE]user: No, sorry, but no. I've never been on service for any group like that."}
{"id": "superseg_train_2830", "dialogue": "user: I need help with student loan deferment[NEWLINE]agent: I can help you find out if a deferment is the best option for your situation[NEWLINE]agent: Would you like to know about an alternative if that is not for you?[NEWLINE]user: not right now[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me if I can get deferment for economic reasons?[NEWLINE]agent: Would you like to see if you qualify for an Economic Hardship Deferment?[NEWLINE]user: yes[NEWLINE]agent: Are you receiving a means-tested benefit like welfare?[NEWLINE]user: no I'm not[NEWLINE]agent: Do you work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence?[NEWLINE]user: no don't think so[NEWLINE]agent: Are you serving in the Peace Corps?[NEWLINE]user: no, not serving in anything"}
{"id": "superseg_train_2831", "dialogue": "user: Can you tell me anything about direct PLUS loans?[NEWLINE]agent: Sure, Direct PLUS Loans are federal loans that parents can use to help pay the college of their dependant undergraduate children. These loans can help pay expenses not covered by other financial aid.[NEWLINE]agent: Are you interested in applying for a loan?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: But I want to know about the repayment plans.[NEWLINE]agent: One of the repayment plans for Parent PLUS borrowers is the Extended Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an adverse credit history, can I still apply for a parent PLUS loan?[NEWLINE]agent: During the application process, a credit check is performed and if you have an adverse credit history you still can apply for a parent PLUS loan through a couple of options.[NEWLINE]agent: Do you currently have an adverse credit history?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_2832", "dialogue": "user: Good day. I have some questions regarding the direct plus loan. It'd be kind of you if you answered them for me.[NEWLINE]agent: Of course. PLUS loans can help pay for education expenses not covered by other financial aid.[NEWLINE]agent: Are you looking to apply?[NEWLINE]user: Yes, that was my plan.[NEWLINE]agent: You can use the online application to apply for a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: Are you seeking Public Service Loan Forgiveness?[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a"}
{"id": "superseg_train_2833", "dialogue": "user: I need information about the direct PLUS loans.[NEWLINE]agent: The direct PLUS Loans are federal loans that can help you pay for education expenses not covered by other financial aid.[NEWLINE]agent: Do you want to apply?[NEWLINE]user: Not at the moment.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a public service loan forgiveness?[NEWLINE]agent: To get one you need to repay your loans under an income-driven repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What is the interest rate for Direct PLUS Loans?[NEWLINE]agent: for loans disbursed on or after July 1, 2019, the interest rate is 7.08% which is a fixed interest rate for the life of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me where can I get info about the parent PLUS loans I've received?[NEWLINE]agent: You can visit My Aid to get information about all the federal student loans and other financial aid you've received.[NEWLINE][BOUNDARY][NEWLINE]user: What should I be aware of after receiving a parent PLUS loan?"}
{"id": "superseg_train_2834", "dialogue": "user: What are Direct Plus Loans?[NEWLINE]agent: Direct Plus Loans are federal loans that parents of dependent undergraduate students can use to help pay for college or career school which help pay for education expenses not covered by financial aid.[NEWLINE]agent: Are you looking to apply?[NEWLINE]user: No not at this time.[NEWLINE][BOUNDARY][NEWLINE]user: When can I can my loan after it is disbursed?[NEWLINE]agent: You may cancel all or part of the loan within certain time frames and the information you receive along with your promissory note will explain the procedures and the time frames for cancelling your loans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a possibility that my loan can be forgiven or discharged?[NEWLINE]agent: Only under certain conditions can you have all or some of the loan discharged or forgiven.[NEWLINE]agent: Are you seeking Public Service Loan Forgiveness?[NEWLINE]user: Yes, I am seeking Public Service Loan Forgiveness."}
{"id": "superseg_train_2835", "dialogue": "user: I'm here to learn more about direct plus loans. What can you tell me?[NEWLINE]agent: PLUS loans can help pay for education expenses not covered by other financial aid.[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a"}
{"id": "superseg_train_2836", "dialogue": "user: You can help me with Direct PLUS loans[NEWLINE]agent:  Okay, PLUS loans can help pay for education expenses not covered by other financial aid[NEWLINE]agent: Do you want to apply for a loan?[NEWLINE]user: not yet, I want to learn more before I decide[NEWLINE][BOUNDARY][NEWLINE]user: If we go with a PLUS loan will the application be the same for all schools for a parent loan?[NEWLINE]agent: When you use our site to apply for a loan it will tell you about the application process for the school you have selected.  You can also check with the school\u2019s financial aid office to find out how to request a parent PLUS loan.[NEWLINE]user: and if it is different I can just do it with the school?[NEWLINE]agent: The school's financial aid office can help you request a parent PLUS loan[NEWLINE][BOUNDARY][NEWLINE]user: what can help me get a loan if I have bad credit?[NEWLINE]agent: One thing you can do is get an endorser who does not have an adverse credit history. An endorser is someone who agrees to repay the parent PLUS loan if you do not repay it.[NEWLINE][BOUNDARY][NEWLINE]user: do we do the application online or go to the school?"}
{"id": "superseg_train_2837", "dialogue": "user: I wanted to apply for a direct plus loan, but need some information.[NEWLINE]agent: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a"}
{"id": "superseg_train_2838", "dialogue": "user: I want to know about Direct PLUS loans.[NEWLINE]agent: Direct PLUS loans are federal loans that you can use to help pay for education expenses not covered by other financial aid.[NEWLINE]agent:  Are you looking to apply for a Direct PLUS Loan?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user:  What I want to know is where to find information about the parent PLUS loans I've received.[NEWLINE]agent: You can visit My Aid to get information about all of the federal student loans and other financial aid you've received and also get contact information for your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Can I cancel a loan?[NEWLINE]agent: Yes, you can cancel all or part of the loan before the money is disbursed. You just need to notify the school.[NEWLINE]agent: You can also do it after the money is disbursed. Does this interest you?"}
{"id": "superseg_train_2839", "dialogue": "user: I would like some information about the PLUS Loans program for education.[NEWLINE]agent: PLUS loans are in place to help parents pay for education expenses not covered by other financial aid[NEWLINE]user: And how do I apply for one of these loans?[NEWLINE]agent: There is an online application for you to apply for a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: If I do get a PLUS loan and I'm having trouble repaying it, what will happen?[NEWLINE]agent: If you will have trouble making a payment, contact your loan servicer right away. They can help you understand your options for keeping your loan in good standing.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria must I meet to be eligible for this loan?[NEWLINE]agent: Are you either the biological, adoptive parent or stepparent of a dependent undergraduate student enrolled at least half-time at an eligible school?[NEWLINE]user: Yes the biological parent.[NEWLINE]agent: Is your credit rating good?[NEWLINE]user: Yes I have a decent credit rating.[NEWLINE]agent: Do you meet the eligibility requirements for federal student aid?[NEWLINE]user: Yes, I think I do.[NEWLINE]agent: Then you should be a candidate to receive a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: You mentioned earlier that my loan agent could help me if I'm having trouble paying. What exactly could he do?"}
{"id": "superseg_train_2840", "dialogue": "user: Hi, could you please tell me what a Direct PLUS Loan is for?[NEWLINE]agent: This is a loan that parents of dependent undergraduate students can use to help pay for education expenses that are not covered by other financial aid.[NEWLINE]user: I am looking to apply for a loan, how do I go about applying for one.[NEWLINE]agent: It is best if you apply online for a parent PLUS loan.[NEWLINE]user: What do I need to have before I can apply online for a PLUS loan?[NEWLINE]agent: Before you apply it is best if you make sure your child has already filled out the Free Application for Federal Student Aid (FAFSA) form.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to be eligible for a parent PLUS loan?[NEWLINE]agent: To be eligible to receive a parent PLUS loan you must be the biological or adoptive parent of a dependent undergraduate student who is enrolled at an eligible school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to the amount that I can borrow?[NEWLINE]agent: The maximum loan amount is the cost of attendance at the school your child will attend minus any other financial assistance he or she receives. Remember that the cost of attendance is determined by the school.[NEWLINE][BOUNDARY][NEWLINE]user: What is the interest rate that is charged on the loan?[NEWLINE]agent: For loans that are first disbursed on or after July 1, 2019 and before July 1, 2020 the interest rate is 7.08%.[NEWLINE]user: Thank you"}
{"id": "superseg_train_2841", "dialogue": "user: Is there any way to learn about college costs and tips to lower cost when going to school?[NEWLINE]agent: Yes, you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any suggestions to lower the cost of college?[NEWLINE]agent: Yes, we have some suggestions on how you might be able to lower the cost of college.[NEWLINE]agent: Do you know that for many suggestions you will want to follow up with the college?[NEWLINE]user: Yes, I understand that will many of these suggestions I will have to follow through with the colleges.[NEWLINE]agent: Glad to know that you understand this process with following through with the college.[NEWLINE]user: What should I do with a budget?[NEWLINE]agent: You should set a budget and stick to it because having a budget will help you compare anticipated college expenses against your potential income and financial aid.[NEWLINE]user: What if I live off campus?[NEWLINE]agent: You could save money by sharing a house or apartment with multiple housemates to cut down the cost of rent, and carpool to save on gas and parking.[NEWLINE]user: What is the process of charging for credits taken?"}
{"id": "superseg_train_2842", "dialogue": "user: I'm looking for information, specifically in regard to college and career school costs, do they differ or vary much from college to college?[NEWLINE]agent: We have a specific section on our website where you can find answers to any queries you may have in relation to college costs. You can also find tips in this section on how to lower your costs when you do eventually go to school[NEWLINE][BOUNDARY][NEWLINE]user: Are there any colleges or career schools that offer discounts on tuition and if so, what are the criteria?[NEWLINE]agent: Are you the child of a parent that attended the school that you are applying for?[NEWLINE]user: Yes, my parents attended the same school that I am applying for[NEWLINE]agent: null[NEWLINE]user: Is there any health care benefit applicable to me if I am in a new insurance plan?[NEWLINE]agent: In this case, the insurance company can not charge you for recommended or preventative services such as flu shots or other immunizations[NEWLINE]user: Is there any financial benefit to attending a college or career school that is close to my home?[NEWLINE]agent: In this instance, you should consider living at home to reduce accommodation costs[NEWLINE]user: Is there anything that can be done in relation to health benefits if I have been uninsured because of a pre-existing condition?"}
{"id": "superseg_train_2843", "dialogue": "user: Can you tell me about college and career school costs?[NEWLINE]agent: Yes, we can help you with learning about college costs and give you tips to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: What tools are I use?[NEWLINE]agent: You can use our college search tool and College Navigator to help you.[NEWLINE]user: When will colleges and career schools offer discounts on tuition?[NEWLINE]agent: Did one your parents go to a college you are applying to?.[NEWLINE]user: Yes, one of my parents are an alumnus or alumna of the college I am applying at.[NEWLINE]agent: Then there is a possibility that you will get a discount at that college.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to compare the costs of colleges?[NEWLINE]agent: You can find info about whether the cost of a college is low, medium, or high by using the College Scorecard.[NEWLINE][BOUNDARY][NEWLINE]user: What are the costs of college?"}
{"id": "superseg_train_2844", "dialogue": "user: What are the cost of college schools?[NEWLINE]agent: It can vary significantly from school to school but we can give you tips on how to lower the costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a good part-time job recommendation that is compatible with my studies?[NEWLINE]agent: One good option is the Federal Work-Study Program that provides the opportunity to earn money while going to school. You can ask schools if they participate in the program.[NEWLINE]user: And how about tuition cost?[NEWLINE]agent: You may get discounts for tuition on college or career schools under certain circumstances like, Did your parents go to the same school as you are planing to go?[NEWLINE]user: Yes, they actually did.[NEWLINE]agent: Then you may be eligible for a discount on tuition.[NEWLINE]user: What would be a good recommendation to manage my school credits?[NEWLINE]agent: It's always a good idea to take the maximum number of credits allowed so you can reduce the time needed to graduate.[NEWLINE]user: Would be wise to get a credit card to build a credit history?"}
{"id": "superseg_train_2845", "dialogue": "user: Hello, can you tell me how much it would cost my college career?[NEWLINE]agent: It varies depending on your school but you can get tips on how to lower the cost.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, can you give me some tips about housing cost off-campus?[NEWLINE]agent:  Sure. One good tip would be to share a house or apartment with multiple housemates so you can divide the cost of the rent. You can also share a car to save on gas and parking.[NEWLINE][BOUNDARY][NEWLINE]user:  And, regarding the cost, what should I take into consideration when deciding for a school?[NEWLINE]agent:  You should make sure your chosen career school gives you a clear statement of their tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]user:  And what about discounts, is it possible to get one from my career school?[NEWLINE]agent:  You can get one depending on some factors, like, are you a child of an alumnus or alumna? that is, did any of your parents went to that school?[NEWLINE]user:  that would be a no.[NEWLINE]agent:  Do you have any other family members currently enrolled in that school?[NEWLINE]user:  Yes, I do.[NEWLINE]agent:  Then that would be enough to get a discount at your school.[NEWLINE]user:  Awesome. Now, regarding health care benefits. What if I'm eligible but I'm on a new insurance plan"}
{"id": "superseg_train_2846", "dialogue": "user: Hey, I need to know some things about college costs. Can you please give me an idea about what to expect?[NEWLINE]agent: Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to lower my tuition fees?[NEWLINE]agent: Most colleges and universities sponsor resident advisor programs that offer reduced tuition or reduced room and board costs if you work in a residence hall.[NEWLINE]user: But in which cases do they offer a discount then?[NEWLINE]agent: Are you a child of an alumnus or alumna i.e., if your parent went to the school?[NEWLINE]user: No, none of my parents did.[NEWLINE]agent: Is more than one family member enrolled at the school?[NEWLINE]user: Yes, my cousin is.[NEWLINE]agent: In that case, colleges and career schools may offer discounts on tuition.[NEWLINE]user: That's great to hear! I've also read about combined degrees, what about those?"}
{"id": "superseg_train_2847", "dialogue": "user: Hello, I'm here to inform myself about the college costs ahead of me.[NEWLINE]agent: Then you're in the right place. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: So what should I watch out for when it comes to college costs?[NEWLINE]agent: College or career school costs can vary significantly and there are many schools with affordable tuition and generous financial assistance. ake sure to research all schools that may meet your academic and financial needs.[NEWLINE]user: Alright. Then how do I find colleges or career schools near me?[NEWLINE]agent: For that you can simply use our college search tool, College Navigator.[NEWLINE]user: What if I don't take a class at all?[NEWLINE]agent: Then you may not have to pay for the credits.[NEWLINE]user: When do colleges usually offer discounts on tuition?[NEWLINE]agent: Are you a child of an alumnus or alumna i.e., if your parent went to the school?[NEWLINE]user: Yes, my dad went to a college.[NEWLINE]agent: In that case colleges and career schools may offer discounts on tuition.[NEWLINE]user: Are there any other way to reduce my expenses?"}
{"id": "superseg_train_2848", "dialogue": "user: Good day. I came here to find out how I can cut some costs when going to college. Can you tell me how?[NEWLINE]agent: Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Then how can I lower the cost of college?[NEWLINE]agent: We have some suggestions on how you might be able to lower the cost of college.[NEWLINE]agent: Do you want to hear these suggestions?[NEWLINE]user: No, thank you.[NEWLINE]user: What if I go to a college near my home? Can I save costs?[NEWLINE]agent: Yes, you should consider living with your parents or other family.[NEWLINE]user: What if I have been uninsured before, because of a condition I had?[NEWLINE]agent: Then you may be eligible to join the Pre-Existing Condition Insurance Plan.[NEWLINE]user: I'll have to look into that. What about combined degrees? I read about that too."}
{"id": "superseg_train_2849", "dialogue": "user: I wanted to know about the cost of going to school[NEWLINE]agent: Okay, we can help you learn about college costs and give you tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have tips for someone living off campus?[NEWLINE]agent: You can share a house or apartment with multiple housemates to cut down the cost of rent.[NEWLINE]user: what's some good advice on credit cards?[NEWLINE]agent: It is important that you understand the terms.[NEWLINE]user: What are some ways to save money on tuition?[NEWLINE]agent: Are you the child of an alumnus or alumna?[NEWLINE]user: no[NEWLINE]agent: Will you have more than one family member enrolled at the school?[NEWLINE]user: yes, my sister goes to the school[NEWLINE]agent: You can check with the school to see if they offer a discount on tuition.[NEWLINE]user: anything else to help lower the cost?"}
{"id": "superseg_train_2850", "dialogue": "user: Good evening, I'm looking for advice about college costs, Is there anything you can do to help me out with it?[NEWLINE]agent: No problem. We can guide you in certain aspects of college cost,and how to get lower costs when you happen to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. I've been looking for reliable information for ages. Look, something i want to get help is about to know various colleges costs, Is there a way i can get a comparative view on that?[NEWLINE]agent: Do not worry. In fact, there is a way. Through the College Scorecard you can know for sure if a college cost is low, or medium or high. You should take note if the college has financial aid available for you, when you valuate your choices.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a good advice, indeed. I keep forgetting about the financial aid. About that, in which way could i obtain a tuition discount?[NEWLINE]agent: Well, depending on the college, conditions can be very specific, but for the most, a tuition discount could be obtained if you are, for example, child of an ex-alumni. Is that your case?[NEWLINE]user: You know, in fact it is. I forgot that my father went to my school of choice, so yes, i guess it is my case.[NEWLINE]agent: That's excellent. Then you are most qualified to get a discount.[NEWLINE]user: Yeah, right? That would be most useful, indeed. But, lets say i want to do more, could i do even more if i take a job, part-time, that is?[NEWLINE]agent: Of course you can do more in that way. A part-time job could help you in a great way to lower your college's costs, but you have to make sure that it doesn't get in the way of your studies and school schedules. You have to choose well.[NEWLINE]user: Yeah, i know it can be troublesome if that happens. Look a last thing. What can you tell me about housing costs? Is there a practical way to low that?"}
{"id": "superseg_train_2851", "dialogue": "user: fghhgfdg[NEWLINE]agent: Sure, no problem. Do you want to know things as the cost of college through time?[NEWLINE]user: Yes, like that kind of things.[NEWLINE]agent: The financial aid is very important aspect when is related to go to school.[NEWLINE]user: Great, but the fafsa form, is something I going to fill for the first time, this will be a problem or have any advantage?[NEWLINE]agent: It may help you if you are if you are in a high school into the current cycle of 2020-2021.[NEWLINE]user: I see, there exist any kind of site with FAQs?[NEWLINE]agent: Sure, we have  a recently updated FAQ and data details pages which you can visit at any time, with details about fafsa and it reach.[NEWLINE]user: And how do you track my progress?[NEWLINE]agent: The fsa regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: Is there any age limit?"}
{"id": "superseg_train_2852", "dialogue": "user: I would like some information about FAFSA statistics.[NEWLINE]agent: Is this in relation to having enough money to attend college?[NEWLINE]user: It has nothing to do with that, no.[NEWLINE]agent: Are you worried about eventually being able to pay back a college loan?[NEWLINE]user: Yes I would like to know how many people are able to do so.[NEWLINE]agent: In the past, high schools relied on self-reported surveys to estimate their FAFSA completion rate and that data can be inaccurate. We now use a better system.[NEWLINE]user: Could I get help\u00a0increasing my FAFSA completion numbers at my high school?[NEWLINE]agent: Federal Student Aid recently launched the Financial Aid Toolkit to help student counsellors understand the basics of federal student aid, provide tips on hosting events along with sample PowerPoint presentations, provide suggested messages for social media and email outreach, and help find other training opportunities for students.[NEWLINE]user: And how can high schools track their progress?[NEWLINE]agent: Usually, FSA regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: Is this information for all schools?"}
{"id": "superseg_train_2853", "dialogue": "user: I'd like to know how many people at my school have applied for Federal Student Aid.[NEWLINE]agent: Are you planning on going to college?[NEWLINE]user: I'm not sure yet but I probably won't be able to afford it.[NEWLINE]agent: Are there other factors involved in the decision to attend college besides financial concerns?[NEWLINE]user: Yes I'm weighing other factors like not having time to take 3 years off of my life to do this.[NEWLINE]agent: We have found that there exists a strong correlation between FAFSA completion and college enrolment.[NEWLINE]user: Is this information accurate?[NEWLINE]agent: Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, but such information is not always accurate. So\u00a0Federal Student Aid is now providing high schools with current data about their FAFSA submissions and completions[NEWLINE]user: Are there really that many more people applying for and receiving Federal Student Aid?[NEWLINE]agent: Certainly, as the cost of college continues to increase, financial aid becomes ever more important.[NEWLINE]user: And this information concerns high school students?"}
{"id": "superseg_train_2854", "dialogue": "user: Hello, I came here to learn more about completing the FAFSA for my school.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, I haven't been following the developments over the recent years. I'm new to all this.[NEWLINE]agent: That's fine. Do you know that many factors are involved in the decision to attend college?[NEWLINE]user: Yes, it was quite complicated to decide on what to do.[NEWLINE]agent: Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE]user: How are applications reported for each high school?[NEWLINE]agent: The number of submitted and completed applications is reported for the current application cycle 2020-2021 and the same time period last year for the previous application cycle 2019-2020.[NEWLINE]user: Alright. And how do high schools to track their progress?[NEWLINE]agent: FSA regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: I've read that they used to do surveys for this, but that the data wasn't reliable. What does the FSA do to prevent this?"}
{"id": "superseg_train_2855", "dialogue": "user: Hello there. I could use some help with my FAFSA completion.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: Yes, I am. Unfortunately.[NEWLINE]agent: Then you should also know that financial aid becomes ever more important.[NEWLINE]user: You can say so, yes. How do you handle files when it comes to age?[NEWLINE]agent: Files ending in 18 year olds use the previous age assumption that applicants be no older than 18. All other files use the current assumption that applicants be no older than 19.[NEWLINE]user: That's interesting. I've read that schools used to run surveys to figure out the rate of FAFSA completion, but they don't do that anymore. How is it done nowadays?[NEWLINE]agent: In this time and age Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.[NEWLINE]user: Ah, that makes sense. And at what point of the year is this data released?[NEWLINE]agent: Data releases occur every other Friday.[NEWLINE]user: That frequent? That's good to hear, this should make the data more accurate. How is the number of applications for each school reported then?"}
{"id": "superseg_train_2856", "dialogue": "user: Good evening. Could you perhaps share some advice about completing an FAFSA with me?[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, I'm new to this whole college thing.[NEWLINE]agent: Are you aware that many factors are involved in the decision to attend college then?[NEWLINE]user: Yes, the whole process is very intimidating to me.[NEWLINE]agent: Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self - reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE]user: Is it true that the number of seniors increases every year?[NEWLINE]agent: Yes. A new methodology counts more older seniors year over year.[NEWLINE]user: Wow, I didn't know that! So you were saying that it is critical for me to find a way to cover my costs?[NEWLINE]agent: That's correct. Financial aid becomes ever more important.[NEWLINE]user: And do the schools have an idea how many applications are sent to them?"}
{"id": "superseg_train_2857", "dialogue": "user: You can help me by telling me all you know about FAFSA completion.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, but I haven't really kept myself up to date with that.[NEWLINE]agent: Are you aware that many factors are involved in the decision to attend college?[NEWLINE]user: Yes, it's quite intimidating sometimes.[NEWLINE]agent: Then you should also know that a strong correlation exists between FAFSA completion and college enrollment.[NEWLINE]user: Yes, I've read that there were surveys about that.[NEWLINE]agent: That's correct. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE]user: What if I have some concerns regarding my high school because of the data?[NEWLINE]agent: We've recently updated our FAQ and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common errors or misconceptions when analyzing the data.[NEWLINE]user: And what is done against inaccurate data?"}
{"id": "superseg_train_2858", "dialogue": "user: can you explain to me what is the FAFSA Completion by the high school and the public school district[NEWLINE]agent: Do you think the cost of college continues to rise?[NEWLINE]user: it's not what interests me[NEWLINE]agent: Do you think there are factors involved in the decision to attend college?[NEWLINE]user: yes[NEWLINE]agent: Yes, there is a strong correlation between completion of the FAFSA and enrollment in college. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data may be inaccurate.[NEWLINE]user: How often do publications occur?[NEWLINE]agent: data releases occur every other Friday.[NEWLINE]user: Where can I answer my high school related concerns in the data or on the FAFSA?[NEWLINE]agent: We have recently updated our FAQs and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data[NEWLINE]user: considering that the data may be exact, what are you planning to do?"}
{"id": "superseg_train_2859", "dialogue": "user: what information can you give me regarding the FAFSA Termination by the high school and the public school district[NEWLINE]agent: Do you think the cost of college continues to rise?[NEWLINE]user: I haven't thought about it[NEWLINE]agent: Do you think there are many factors involved in the decision to attend college?[NEWLINE]user: I have not considered that point[NEWLINE]user: I would like to know more about high school in the data or on the FAFSA?[NEWLINE]agent: We recently updated our Frequently Asked Questions and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data.[NEWLINE]user: What does FSA do for high schools to track their progress?[NEWLINE]agent: FSA regularly updates estimates for the first 15 months of the application cycle[NEWLINE]user: I need help increasing my FAFSA completion numbers in my area"}
{"id": "superseg_train_2860", "dialogue": "user: I came here with some questions about your IT Standards Library. Can you please answer them?[NEWLINE]agent: Of course. First of all, welcome to the Federal Student Aid Chief Information Officer 's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. So what specific resources do you offer?[NEWLINE]agent: This section of the IT Standards Library includes documents pertinent to the U.S. Department of Education as a whole.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to hear details about these resources?[NEWLINE]user: No, thank you. I get the idea.[NEWLINE][BOUNDARY][NEWLINE]user: So, what references do you have for me?[NEWLINE]agent: We have the Lifecycle Management Methodology.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds interesting. How about testing services? Are there any?[NEWLINE]agent: Yes, we have the Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: You've mentioned earlier that contractors must comply with your guidelines, is that all they need to comply with?"}
{"id": "superseg_train_2861", "dialogue": "user: Hey there. I have some questions about the IT Standards Library, hope you can answer them.[NEWLINE]agent: Of course. First of all, welcome to the Federal Student Aid Chief Information Officer's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.[NEWLINE][BOUNDARY][NEWLINE]user: What about federal guidelines?[NEWLINE]agent: This section of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what resources we offer?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: What testing services are there?[NEWLINE]agent: We have the Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do you also offer references?[NEWLINE]agent: Yes. The IT Standards Library offers pertinent references for those who do or would like to do business with Federal Student Aid. Documents selected for the library may not encompass all of the documentation or references necessary to perform work for Federal Student Aid.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, I already thought so. Do you cover data management as well?"}
{"id": "superseg_train_2862", "dialogue": "user: Hello, can you give me some information about federal student aid resources?[NEWLINE]agent: Of course. A section of the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to tell you about some general references?[NEWLINE]user: Yes, please.[NEWLINE]agent: We have the Lifecycle Management Methodology, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. What about IT security?[NEWLINE]agent: We also offer some IT Security documents used by FSA.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other useful resources?[NEWLINE]agent: Well, there is the Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: And that lifecycle management methodology you mentioned before? What is does that entail?[NEWLINE]agent: The Lifecycle Management Methodology comprises a comprehensive process for managing information technology projects from vision to retirement. The methodology is composed of eight distinct stages, each of which guides project managers through the LMM process by identifying a core/minimum set of deliverables to be created in order to ensure a project 's viability.[NEWLINE][BOUNDARY][NEWLINE]user: That's very interesting. And what can you tell me about program QA?"}
{"id": "superseg_train_2863", "dialogue": "user: What is the General and Federal Guidelines and what do they do?[NEWLINE]agent: The General and Federal Guidelines of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines for information and information technology management for all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need some resources to use?[NEWLINE]user: Yes, I would like some resources.[NEWLINE]agent: One of them is the Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Enterprise Rational Solution used for?[NEWLINE]agent: The Federal Student Aid Enterprise Rational Solution is for sytems development efforts and it is an integrated solution for such things as requirements, tests, and configuration management.[NEWLINE][BOUNDARY][NEWLINE]user: What pertinent info does the IT Standards Library offer?[NEWLINE]agent: The IT STandards Library offers references for those who do or would like to do business with Federal Student Aid.[NEWLINE]user: Would the documents selected for thel IT Standards Library cover all the documentation?[NEWLINE]agent: It does encompass most of the documentation or references necessary to perform work for Federal Student Aid but may not encompass all.[NEWLINE][BOUNDARY][NEWLINE]user: What does the IT Dashboard display?"}
{"id": "superseg_train_2864", "dialogue": "user: I need some guidance about the IT Standards Library guidelines please.[NEWLINE]agent: Our IT Standards Library standards and guidelines apply to all federal agencies and departments and they must be followed for all wishing to apply for\u00a0Federal Student Aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about the resources that can be provided?[NEWLINE]user: No thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm more interested in testing services. What can you tell me them?[NEWLINE]agent: We have information about Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: And is there information about Technology Standards and Products?[NEWLINE]agent: Yes we have a Technology Standards and Products Guide that might be useful to you.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a standard for quality assurance?[NEWLINE]agent: Certainly. The Production Readiness Review PRR serves as the final, formal, and documented decision point before a new application or a significant release of an existing application enters Federal Student Aid 's production environment and is exposed to end-users.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information specifically about the Federal Student Aid program?"}
{"id": "superseg_train_2865", "dialogue": "user: Do you know of any Federal Student Aid specific resources?[NEWLINE]agent: Yes, this section of the IT Standards Library includes documents that are specific to the Federal Student Aid It lifecycle for all projects and lists other important references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some General References?[NEWLINE]user: No, I do not need them at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about IT Security?[NEWLINE]user: No, no need for IT Security at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about Data Management?[NEWLINE]user: Yes, please explain Data Management to me.[NEWLINE]agent: We have Data Management Resources that we use.[NEWLINE][BOUNDARY][NEWLINE]user: What resources are available not mentioned yet?[NEWLINE]agent: We have Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: What testing services are available?"}
{"id": "superseg_train_2866", "dialogue": "user: I want to know about the IT Standards Library, especially about the General and Federal Guidelines section.[NEWLINE]agent: this is the section that highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards, and guidelines applicable to information and information technology management.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about the resources available to you?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me some of the resources available about the Lifecycle Management Methodology.[NEWLINE]agent: Apart from the Lifecycle Management Methodology in itself, you can also get information about the LMM Tailoring Plan Template.[NEWLINE][BOUNDARY][NEWLINE]user: and about the General and Federal Guidelines section, to what agencies it applies?[NEWLINE]agent: The standards and guidelines from this section apply to all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of the Lifecycle Management Methodology?[NEWLINE]agent: the LMM is a comprehensive process for managing information projects from vision to retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me a bit about the Federal Student Aid Specific REsources section."}
{"id": "superseg_train_2867", "dialogue": "user: I'm looking for IT standards on student aid documents[NEWLINE]agent:  the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like general references that could help you?[NEWLINE]user: No, I just need a few things[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need IT security information?[NEWLINE]user: I could use that[NEWLINE]agent: We have a section that contains IT security documents used by FSA.[NEWLINE][BOUNDARY][NEWLINE]user: I will also need info on program quality assurance[NEWLINE]agent: Okay, we can help you with the production readiness review process.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have resources on the Office of Management and Budget?[NEWLINE]agent: Yes, I can help you with that[NEWLINE][BOUNDARY][NEWLINE]user: what do the federal guidelines cover?"}
{"id": "superseg_train_2868", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: It is. For some circumstances, like Timing issues regarding foreclosure, borrower has a discharged chapter 7, 11 or 12 bankruptcy in the past 5 years preceding the date of the credit report.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, thanks. By the way, how do i get an adverse credit? It is because any debt?[NEWLINE]agent: Not for nay debt. If your total balance for those debts go above $2,085, then it is considered adverse credit.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's interesting. Say, can you tell me about some extenuating circumstances?"}
{"id": "superseg_train_2869", "dialogue": "user: I need some help.[NEWLINE]agent: Allow me to assist you. Do you have an endorser?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you aware of how to obtain an endorser?[NEWLINE]user: No, I need help with that.[NEWLINE]agent: Okay. Until you obtain an endorser, it's not possible for you to be eligible for a Direct PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do a short sale?[NEWLINE]agent: In this case, your short sale will need to be approved and completed.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on this?[NEWLINE]agent: You can find more information about this on our website, including information on Deed in Lieu.[NEWLINE]user: What does a collection account mean?"}
{"id": "superseg_train_2870", "dialogue": "user: I came here to learn more about a direct plus loan. Can you tell me a few things about it?[NEWLINE]agent: Of course. Do you want a non-exhaustive list of examples of extenuating circumstances?[NEWLINE]user: No, thank you. I already saw it on your website.[NEWLINE]agent: Do you believe that your situation fits within these examples, or presents a situation that otherwise qualifies for extenuating circumstances?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you aware that a review does not guarantee approval then?[NEWLINE]user: No, I didn't know that. Anyways, it doesn't matter now.[NEWLINE]agent: Are you aware that previous approval based on extenuating circumstances does not guarantee further approvals?[NEWLINE]user: No, I wasn't aware of that.[NEWLINE]agent: Are you aware that additional documentation may be required beyond the basic requirements?[NEWLINE]user: Yes, that is something I read about.[NEWLINE]agent: You'll also need to provide a statement that contains an explanation of your extenuation circumstances and the documentation applicable/appropriate to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But what about the description?"}
{"id": "superseg_train_2871", "dialogue": "user: can you tell me more about extenuating circumstances on a tax lien[NEWLINE]agent: You will need to have established satisfactory repayment arrangements and six months of voluntary, consecutive, on-time, full monthly payments should have been made.[NEWLINE]agent: Have you reviewed the information and no longer wish to document extenuating circumstances?[NEWLINE]user: no, I will still do it to get my credit going in the right direction[NEWLINE][BOUNDARY][NEWLINE]user: what do you consider a collection account?[NEWLINE]agent: That is any account open or closed that has been placed in collection during the two years preceding the date of the credit report with a balance greater than zero[NEWLINE][BOUNDARY][NEWLINE]user: how can I make sure I get your e-mails?[NEWLINE]agent: Add StudentLoanSupport@ed.gov to your e-mail trusted senders list[NEWLINE][BOUNDARY][NEWLINE]user: and what do you guys consider a charged off account?[NEWLINE]agent:  Any account open or closed that has been written off during the two years preceding the date of the credit report with a balance greater than zero.[NEWLINE][BOUNDARY][NEWLINE]user: what proof do we need to have for wage garnishment?"}
{"id": "superseg_train_2872", "dialogue": "user: Hello, I would like to obtain information about the Mitigating Circumstances Test[NEWLINE]agent: You should know that a satisfactory repayment agreement has been established and six months of voluntary monthly payments have been made, consecutive and punctual.[NEWLINE]agent: Have you reviewed the above information and no longer want to document mitigating circumstances?[NEWLINE]user: yes[NEWLINE]agent: in that case you have the various options[NEWLINE]user: How can I ensure that when you send the mail it does not reach the spam mailbox?[NEWLINE]agent: To prevent our emails from reaching your spam or junk email, please add StudentLoanSupport@ed.gov to your list of trusted senders.[NEWLINE]user: and what documentation is required?[NEWLINE]agent: A copy of the actual version is essential.[NEWLINE][BOUNDARY][NEWLINE]user: and can it be a collection account?[NEWLINE]agent: Any open or closed account that has been placed in collection during the two years prior to the date of the credit report with a balance greater than zero.[NEWLINE]user: and a charged account works too?"}
{"id": "superseg_train_2873", "dialogue": "user: I was denied because of bad credit so who can help me get a loan?[NEWLINE]user: what can I do to get a Direct plus loan?[NEWLINE]agent: Do you have an endorser that can help you get a loan?[NEWLINE]user: not at the moment[NEWLINE]agent: Were you thinking of using the student on whose behalf you are requesting the Direct PLUS Loan as an endorser?[NEWLINE]user: no I know I can't use them[NEWLINE]agent: You can't get a Direct PLUS loan without an endorser because of your credit[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me if we had a repo?[NEWLINE]agent: If it was a repossession or an involuntary repossession within the past 5 years preceding the date of the credit report we might be able to help if you have proof of extenuating circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: I also have had some debt problems because of a divorce so what would I need as proof to help me out?"}
{"id": "superseg_train_2874", "dialogue": "user: Hi. I'm looking information about how to appeal a credit decision.[NEWLINE]agent: Sure thing, no problem. This appeal can be made can be made based on certain circumstances?[NEWLINE]user: Well, not really.[NEWLINE]agent: Do you believe this is situation was because of a extenuating circumstances?[NEWLINE]user: I been thinking about it, and I not sure that be.[NEWLINE]agent: Is you loan under any kind of review?[NEWLINE]user: Yes, that was the last thing they told me.[NEWLINE]agent: If that's the case. You will need to provide a statement that contains an explanation of your circumstances and the documentation to provide your claim.[NEWLINE]user: Even if the information that I got was the possible cause of the adverse credit?[NEWLINE]agent: Yes, you need to provide, the information you have.[NEWLINE][BOUNDARY][NEWLINE]user: This proof how needs to be made?"}
{"id": "superseg_train_2875", "dialogue": "user: I came here seeking information on appealing a credit decision. Perhaps you can help me?[NEWLINE]agent: Did you read our non-exhaustive list of examples of extenuating circumstances?[NEWLINE]user: No, unfortunately not.[NEWLINE]agent: Do you believe that your situation fits within these examples, or presents a situation that otherwise qualifies for extenuating circumstances?[NEWLINE]user: No. Well, I don't know about the list, I haven't read it.[NEWLINE]agent: Are you aware that review does not guarantee approval?[NEWLINE]user: Yes, but that is just logical.[NEWLINE]agent: *DEFAULT ERROR*[NEWLINE]user: Are there any extenuating circumstances relating to an adverse credit history?[NEWLINE]agent: Yes, there are extenuating circumstances relating to the adverse credit history. Remember: Endorsers aren't eligible for this option.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have reviewed the information above and no longer wish to document extenuating circumstances?"}
{"id": "superseg_train_2876", "dialogue": "user: Hi there. I would like to have some information related about how to appeal a credit decision.[NEWLINE]user: Great, thanks. I want to know what can I do now.[NEWLINE]agent: Sure, no problem. Do you have contact with a endorser?[NEWLINE]user: I'm not very sure.[NEWLINE]agent: You know the endorser can not be the student by self?[NEWLINE]user: Yes, I have that very clear.[NEWLINE]agent: Alright. So, you need to know that you may still be eligible to receive a direct plus loan.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I have to bring proof of some kind of extenuating circunstances?[NEWLINE]agent: Sure, you can bring proof, for example, is your mortgage was fully paid.[NEWLINE]user: Great. Which other proof are accepted?"}
{"id": "superseg_train_2877", "dialogue": "user: Hello, good to talk with you. I'm looking to know some things about the loan program, can you help me out?[NEWLINE]agent: No problem, that's why we are here. Before anything else, Do you know what is a Direct plus Loan?[NEWLINE]user: Yeah, i know the basics about it, but that's why i'm looking for guidance here, to be sure about some other things.[NEWLINE]agent: That's great. Just for a reminder, This proceeding you are doing right now is to obtain additional information about your loan process. Depending on your selected school, such process could vary.[NEWLINE]agent: By the way, Have you put a freeze on your credit file?[NEWLINE]user: No, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Thanks. In any case, if i want to apply for a loan, should i go online to do that?[NEWLINE]agent: That's affirmative. You should start to going online and login in to start all the loan process.[NEWLINE][BOUNDARY][NEWLINE]user: Well, is kind of obvious, really. And, say, is there anything i should do or fill before i can receive my loan?[NEWLINE]agent: Yeah, in fact, you must complete a Direct Plus Loan Master Promissory Note. In which all terms are explain.[NEWLINE]user: Got it. Just to be sure, every school interested on information to process my loan application, can do that by their own rules, aren't they?"}
{"id": "superseg_train_2878", "dialogue": "user: Need help with the Direct Plus Loan Application for graduate students.[NEWLINE]agent: Would you like to learn what a Direct Plus Loan Application for graduate students is?[NEWLINE]user: No, I know what the Direct Plus Loan application is.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS Loan?[NEWLINE]user: No, I do not need to apply for a PLUS Loan at this time.[NEWLINE][BOUNDARY][NEWLINE]user: When do I complete the Direct PLUS Loan MPN?[NEWLINE]agent: You have the chance to complete the Direct PLUS Loan MPN after you have completed the Direct PLUS Loan Request.[NEWLINE]user: What happens if I have placed a security freeze on my credit file?[NEWLINE]agent: You definitely have to lift or remove the freeze at each credit bureau before you will be able to continue because your application will not be processed otherwise.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my computer to apply for a PLUS Loan?"}
{"id": "superseg_train_2879", "dialogue": "user: I have some questions about the direct plus loan.[NEWLINE]agent: a[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: It is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.[NEWLINE]user: What if I place a security freeze in place on my credit?[NEWLINE]agent: Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. So how do I apply for a plus loan?[NEWLINE]agent: All you need to do is log in to start the application.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens to the information I provide? Is it kept safe?[NEWLINE]agent: The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.[NEWLINE]user: Do I need to give the school my permission to use my funds to cover the costs?"}
{"id": "superseg_train_2880", "dialogue": "user: I'm looking to apply for the Direct PLUS Loan and would like some information please.[NEWLINE]agent: Are you a Graduate or Professional Student?[NEWLINE]user: No, not yet but I'm planning ahead a bit.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking supplemental information about the aid on offer?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: My application process has been stalled, why is this?[NEWLINE]agent: It might be because of the following: If you have placed a security freeze on your credit file, you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze..[NEWLINE]user: I find myself needing more information, is that possible?[NEWLINE]agent: We can provide you with supplemental information in connection with your application for a Federal Direct PLUS Loan  through the William D. Ford Federal Direct Loan Direct Loan Program.[NEWLINE]user: What do I have to do in order to apply for a Direct PLUS Loan?"}
{"id": "superseg_train_2881", "dialogue": "user: hello could you help me with the PLUS Direct Loan Application for graduate students[NEWLINE]agent: Do you want to know what is a direct PLUS loan application for graduate / professional students?[NEWLINE]user: Yes please[NEWLINE]agent: ok, This is a request for supplemental information regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]agent: Have you placed a security lock on your credit file?[NEWLINE]user: No, I have not placed a security lock[NEWLINE]user: Could you tell me what is a direct PLUS loan application for graduate / professional students?[NEWLINE]agent: This is a request for supplemental information regarding your request. The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.[NEWLINE]user: and what should I do to receive a Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Master Promissory Direct PLUS Loan MPN promissory note, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans that receive under the Direct PLUS MPN loan[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for a PLUS loan?"}
{"id": "superseg_train_2882", "dialogue": "user: can you give me information about the PLUS direct loan application for postgraduate students[NEWLINE]agent: Do you want to know what is a direct PLUS loan application for graduate / professional students?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what to do to apply for a PLUS loan?[NEWLINE]user: Yes please[NEWLINE]agent: the first thing you should do is LOG IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: okay. sorry if you could tell me what is a PLUS direct loan application for graduate / professional students? please[NEWLINE]agent: Of course This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program [4] Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application....[NEWLINE]user: and all schools have the same process?[NEWLINE]agent: No, some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]user: What do I have to do to receive a Direct PLUS Loan?"}
{"id": "superseg_train_2883", "dialogue": "user: Can you please give me some information on the Direct PLUS Loan application for graduate students?[NEWLINE]agent: Do you need to know what the Direct PLUS Loan application for graduate students is?[NEWLINE]user: I do.[NEWLINE]agent: This application is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Willam D. Ford Federal Direct Loan Direct Loan Program.  Some schools may have different processes for obtaining the additional information needed to process your application.[NEWLINE]agent: Have you placed a security freeze on your credit file?[NEWLINE]user: I have placed a freeze on my credit file.  Will that be an issue?[NEWLINE]agent: If you have placed a freeze on your credit file, you must life or remove it at each credit bureau before you can continue with this process.  Your application will not be processed if you have a security freeze.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a PLUS Loan online?[NEWLINE]agent: You can, and as with anything else on the web, you just go to the website and log in to start and then you would start the demo.[NEWLINE][BOUNDARY][NEWLINE]user: What must I do before I can receive a Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Loan Master Promissory Note Direct PLUS Loan MPN, which explains all of the terms and conditions of the loan and constitutes your legally binding agreement to repay all loans that you receive under the Direct PLUS Loan MPN.[NEWLINE]user: What happens with the information that I enter for the application?"}
{"id": "superseg_train_2884", "dialogue": "user: Tell me about the Direct PLUS Loan Application for Graduate/Professional Students[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1"}
{"id": "superseg_train_2885", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: That's correct. Debt to Earnings rate data is available for the 2015 debt measure year.[NEWLINE]agent: That kind of information can be appealed. Did you filed an appeal before April 25, 2018?[NEWLINE]user: Yeah, in fact, i filed an appeal before that date."}
{"id": "superseg_train_2886", "dialogue": "user: What is gainful employment information mean?[NEWLINE]agent: Gainful employment means in order to get federal student aid a student must take an educational degree at a non-profit or public institution that will prepare them for gainful employment in a recognized occupation.[NEWLINE]user: Is there an special act that states this?[NEWLINE]agent: Yes, the Higher Education Act Title IV student assistance programs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there glossary of terms used in the data spreadsheet?[NEWLINE]agent: Yes, there is a glossary of terms used in the D/E data spreadsheet.[NEWLINE]user: Is there any Debt-to-Earnings Rate Data?[NEWLINE]agent: Yes, D/E rate data is available for the 2015 debt measure year.[NEWLINE]agent: Do you know the appeal date of April 25, 2018 no appeals have been denied?[NEWLINE]user: Yes, I know since the date of April 25, 2018 no appeals have been denied.[NEWLINE]agent: It shows that no appeals that have been reviewed have been denied and on the spreadsheet a singe asterisk shows that the info presented in the field has changed from what was presented before April 25, 2018.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to know for the Annual Earnings Rate?"}
{"id": "superseg_train_2887", "dialogue": "user: Hey, good morning. I'm looking for some information about the gainful employment, please.[NEWLINE]agent: Yeah, no problem. A gainful employment is one of the objectives that any educational program should have through preparation of the student. With that, the student can be eligible for student assistance programs.[NEWLINE]user: So, basically, you need to be sure that the institution is preparing the people for real world, to say something?[NEWLINE]agent: You could say it in that way, yes. Educational Institution must certainly prepare you for a post in a well recognized occupation.[NEWLINE][BOUNDARY][NEWLINE]user: Right, right. Um, i suppose that kind of info is somehow collected, huh? Is that data available to consult?[NEWLINE]agent: Sure, that kind of date is collected and gathered, then compiled and made available for debt measure year. Right now, the most recent date is 2015.[NEWLINE]agent: By any chance, did you happen to file an appeal before April 25, 2018?[NEWLINE]user: You know? In fact i filed one some time ago, way before that date. Why you ask?[NEWLINE]agent: That's good. It surely was answered, because until that date, no appeals have been denied. If you like, you can review the data and check by yourself its status.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i'll check that out later. Say, that data collection and availability is the same for, lets say, earnings?[NEWLINE]agent: Do you mean, like it was explained before?"}
{"id": "superseg_train_2888", "dialogue": "user: I have some questions I need answered about gainful employment.[NEWLINE]agent: I can help you with that. To qualify for funding under the Higher Education Act Title IV student assistance program, the educational program you receive has to lead to a degree on a non-profit or public institution or prepare the student for gainful employment in a recognized profession.[NEWLINE]user: What is the Discretionary Income Rate?[NEWLINE]agent: Discretionary Income Rates of 20% or less are considered passing rates, rates higher than 20%, but less than or equal to 30% are called zone rates, and rates greater than 30% are failing rates.[NEWLINE][BOUNDARY][NEWLINE]user: What is my earnings data used for?[NEWLINE]agent: Do you understand what Earnings Data is?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind about that. What is GE Informational Rate Data used for?[NEWLINE]agent: It provides institutions and the Department with preliminary information about the performance of different institutions.[NEWLINE][BOUNDARY][NEWLINE]user: What is a D/E rate?"}
{"id": "superseg_train_2889", "dialogue": "user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: Yes, I have read that.[NEWLINE]agent: Then you should know that the SSA calculates and returns to the U.S. Department of Education the Department the mean and median annual earnings of a cohort of students who completed the GE program during a specified cohort period.[NEWLINE]user: Oh, so the SSA calculates the sum?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: What other information does the data spreadsheet contain?[NEWLINE]agent: Information on the Debt to Earnings data spreadsheet includes institution information, program information, D/E Annual Earnings Rates and D/E Discretionary Income Rates including transitional rates for relevant programs with the numbers used to calculate those rates, earnings data, and program appeal status.[NEWLINE][BOUNDARY][NEWLINE]user: What about the discretionary income rate?"}
{"id": "superseg_train_2890", "dialogue": "user: Yes I'd like some information pertaining to the criteria of gainful employment and student aid.[NEWLINE]agent: An educational program must lead to a degree at a non-profit or public institution or it must prepare students for \"gainful employment in a recognized occupation\" in order for said program to be eligible for funding under the Higher Education Act Title IV student assistance programs.[NEWLINE][BOUNDARY][NEWLINE]user: What's earnings data and how is it calculated?[NEWLINE]agent: Are you employed?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: I'm having trouble understanding my Debt-to-Earnings (D/E) Rate Data. What are the little stars for?[NEWLINE]agent: On the spreadsheet, a single asterisk * indicates that the information presented in the field has changed from what was presented prior to the April 25, 2018, update.[NEWLINE]user: Is there any way to get this spreadsheet online?[NEWLINE]agent: Yes we have information on how to [36] Download the Debt to Earnings data spreadsheet.[NEWLINE][BOUNDARY][NEWLINE]user: And how is the Annual Earnings Rate calculated?"}
{"id": "superseg_train_2891", "dialogue": "user: Hello, I would like to obtain information about paid employment...[NEWLINE]agent: In that case to be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for a \"gainful employment in a recognized occupation.[NEWLINE][BOUNDARY][NEWLINE]user: and how is the earnings data calculated?[NEWLINE]agent: Could you read what was described above?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: who calculates the annual rate of profit?[NEWLINE]agent: the numerator is the calculated annual loan payment amount, an estimate of the annual loan repayment amount based on the average educational debt of the cohort members. The denominator is the highest of the average or average income of the cohort obtained from the Social Security Administration SSA[NEWLINE][BOUNDARY][NEWLINE]user: and where can I have more information?[NEWLINE]agent: you can use Glossary of terms used in the D / E data spreadsheet...[NEWLINE]user: and where can i see my calculations?"}
{"id": "superseg_train_2892", "dialogue": "user: hello what paid employment information could you[NEWLINE]agent: To be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation. \" gainful employment in a recognized occupation.[NEWLINE]user: and what does this program require?[NEWLINE]agent: An educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation.\" gainful employment in a recognized occupation.[NEWLINE][BOUNDARY][NEWLINE]user: and what does SSA do?[NEWLINE]agent: The SSA calculates and returns to the United States Department of Education the mean and median annual earnings for a cohort of students who completed the GE program during a specific cohort period.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the debt to earnings rate data?[NEWLINE]agent: D / E rate data is available for 2015 debt measurement.[NEWLINE]agent: Do you know that it came into effect from April 25, 2018?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: As of April 25, 2018, no revised appeals have been denied. In the spreadsheet, a single asterisk * indicates that the information presented in the field has changed from what was presented prior to the April 25, 2018 update.[NEWLINE][BOUNDARY][NEWLINE]user: and how many students must there be to calculate the rate?"}
{"id": "superseg_train_2893", "dialogue": "user: Why do I need gainful employment?[NEWLINE]agent: You need to be in an educational program that would lead to gainful employment in a recognized occupation or must lead to a degree at a non-profit or public institution to be eligible for funding under the Higher Education Act Title IV student assistance program.[NEWLINE][BOUNDARY][NEWLINE]user: What does the date of April 25, 2018 have to do with appeals?[NEWLINE]agent: As of April 25, 2018, no appeals that were review have been denied.[NEWLINE][BOUNDARY][NEWLINE]user: What is the earnings data?[NEWLINE]agent: do you mean as described previously, what is the earnings data?[NEWLINE]user: Yes, that is what I am pertaining to.[NEWLINE]agent: The SSA calculates and returns to the US Department of Education the mean and median annual earnings of a cohort of students who completed the GE program during a specified period.[NEWLINE][BOUNDARY][NEWLINE]user: What does for Discretionary Income Rate mean?[NEWLINE]agent: They are rates less than or equal to 20% passing rates and rates higher than 20% but less than or equal to 30% are zone rates, and rates great than 30% are failing rates.[NEWLINE]user: How is the annual earnings rate calculated?"}
{"id": "superseg_train_2894", "dialogue": "user: Hi could you please tell me if a criminal conviction affects the eligibility for federal student aid?[NEWLINE]agent: Yes students with criminal convictions have limited eligibility for federal student aid. Before applying make sure you understand your status and don't assume you can't get aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if the conviction is drug related does this affect my ability to get aid?[NEWLINE]agent: Yes this can affect your eligibility. When you complete the FAFSA form you will be asked whether you had a drug conviction for an offense that occurred while you were receiving federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me what other convictions can affect my eligibility for aid?[NEWLINE]agent: You cannot receive a Federal Pell Grant if you have been convicted of a forcible or non forcible sexual offense, and you are subject to an involuntary civil commitment upon completion of a period of incarceration for the said offense.[NEWLINE]user: I have a conviction but am not sure if it falls under the conditions you described.[NEWLINE]agent: If your conviction is as I stated you will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous drug conviction how can I regain eligibility for federal student aid?[NEWLINE]agent: If you have had a drug conviction you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: I regained eligibility during my award year, what should I do now?"}
{"id": "superseg_train_2895", "dialogue": "user: Is there any way that a student with a criminal conviction can get federal student aid?[NEWLINE]agent: All applicants are advised to ensure that they understand their status and not to assume that they won't receive financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What is an applicant has a drug conviction?[NEWLINE]agent: In this case, you are provided with a worksheet to help determine whether your conviction affects your eligibility or not[NEWLINE]user: If an applicant was suspended from being eligible for federal aid due to a drug conviction, is there any way this can be turned around?[NEWLINE]agent:  An applicant can regain eligibility for federal aid by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests by an approved drug rehabilitation program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for federal student aid if I am incarcerated?[NEWLINE]agent: In this instance, you have limited eligibility for student aid[NEWLINE]agent: Is the incarceration due to a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?[NEWLINE]user: Yes, I fall into that category[NEWLINE]agent: In this case, your eligibility for student aid may well be limited[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my eligibility for student aid has been suspended due to a drug conviction?"}
{"id": "superseg_train_2896", "dialogue": "user: can I get school aid if I've done prison time and what do I need to do to find out more?[NEWLINE]agent: You have to understand your status and don't assume that you can't get aid because of a conviction.[NEWLINE][BOUNDARY][NEWLINE]user: well I'm on parole at the moment, so am I eligible for help?[NEWLINE]agent: You may be eligible for federal student aid. However, if you were convicted of a drug-related offense or if you are subject to an involuntary civil commitment for a sexual offense, your eligibility may be limited.[NEWLINE][BOUNDARY][NEWLINE]user: does it matter if I was already getting financial aid when I got arrested?[NEWLINE]agent: Yes, your eligibility might be suspended if the offense occurred while you were receiving federal student aid[NEWLINE]user: and I read that I might be able to regain my financial aid if I take certain steps, is that true?[NEWLINE]agent: Yes, If you had a drug conviction, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program. If you regain eligibility during the award year, notify your financial aid office immediately so you can get any aid you\u2019re eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: could we get financial aid while still on the inside?[NEWLINE]agent: You have limited eligibility for federal student aid while incarcerated.[NEWLINE]agent: Was your incarceration for a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?"}
{"id": "superseg_train_2897", "dialogue": "user: Hi could you please tell if I have a criminal conviction if this will limit my eligibility for federal student aid?[NEWLINE]agent: Yes it can but make sure you understand your status and don't just assume that you can't get aid, you might well be able to.[NEWLINE][BOUNDARY][NEWLINE]user: What sort of convictions might affect the aid that I can receive?[NEWLINE]agent: Other than drug convictions, convictions for a forcible or non forcible sexual offense which are subject to an involuntary civil commitment upon completion of a period of incarceration for that offense your aid might be affected.[NEWLINE]user: If I have been incarcerated for the said offense what aid can't I receive?[NEWLINE]agent: You will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: Can I regain eligibility for aid if I have had a drug related conviction?[NEWLINE]agent: You can regain eligibility and if you do regain eligibility during the award year you should notify your financial aid office immediately so you can get any aid that is due to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have been incarcerated, will I be eligible for aid?[NEWLINE]agent: You can receive aid but it might be limited.[NEWLINE]user: What happens after I have been released after a conviction?"}
{"id": "superseg_train_2898", "dialogue": "user: I want to learn more about students with a criminal status as it pertains to financial aid.[NEWLINE]agent: I can help you. It is important to understand your status and not assume you won't qualify. Do you know your status?[NEWLINE][BOUNDARY][NEWLINE]user: WIll I be asked about drug convictions that happened while receiving federal aid?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get aid on probation or parole?[NEWLINE]agent: Yes, you actually can.[NEWLINE]agent: Are you on parole or probation?.[NEWLINE]user: No, I am not.[NEWLINE]agent: Were you convicted of a drug related offense?[NEWLINE]user: Yes, I was.[NEWLINE][BOUNDARY][NEWLINE]user: When can I apply for aid when incarcerated?"}
{"id": "superseg_train_2899", "dialogue": "user: Hello. I have a minor criminal conviction on my record and wanted to find out if I can still get student aid with it.[NEWLINE]agent: Of course. Always make sure you understand your status, and don't assume you can't get aid.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, but you see, I was charged for the possession of drug and now I no longer get student aid. What can I do?[NEWLINE]agent: In that case you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: That's great to hear. But a drug conviction is a major obstacle when getting student aid, isn't it?[NEWLINE]agent: Yes, your eligibility might be suspended if the offense occurred while you were receiving federal student aid grants, loans, or work-study.[NEWLINE]agent: Do you want to know what to do when you complete the FAFSA form?[NEWLINE]user: Yes, please.[NEWLINE]agent: After you complete the form, you will be asked whether you had a drug conviction for an offense that occurred while you were receiving federal student aid.[NEWLINE]user: And what if I had a drug conviction?[NEWLINE]agent: Then you will be provided a worksheet to help you determine whether your conviction affects your eligibility for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: If I m on probation, can I still get federal student aid?"}
{"id": "superseg_train_2900", "dialogue": "user: My question concerns students that have a criminal conviction, do they have limited eligibility for federal student aid?[NEWLINE]agent: We would advise all applicant to make sure that they understand their own status and not to assume that they cannot access federal aid[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get federal student aid if I'm on probation or parole?[NEWLINE]agent: Yes, it is possible[NEWLINE][BOUNDARY][NEWLINE]user: If my ability to access federal student aid is affected due to a drug conviction, what do I do if I regain eligibility during the award year?[NEWLINE]agent: In this instance, you need to notify your financial aid office immediately. This will result in you being able to get any aid that you are eligible for[NEWLINE][BOUNDARY][NEWLINE]user: Are there any convictions, apart from a drug conviction, that will affect my eligibility to access federal student aid?[NEWLINE]agent: You will not be able to receive a Federal Pall Grant if you have been convicted of a sexual offense, or if you are subject to an involuntary civil commitment after completing a period of incarceration for an offense of that nature[NEWLINE][BOUNDARY][NEWLINE]user: If I am looking to apply for federal student aid but am on probation or parole, will my application be affected?[NEWLINE]agent: Yes you will[NEWLINE]agent: Is it a case that you are on probation or parole, or are you living in a halfway house?[NEWLINE]user: Yes, I am currently in that situation"}
{"id": "superseg_train_2901", "dialogue": "user: Tell me about students with criminal convictions and federal student aid[NEWLINE]agent: If you are a student with criminal convictions, make sure you understand your status, and don't assume you can't get aid[NEWLINE][BOUNDARY][NEWLINE]user: What if my eligibility for federal student aid has been suspended due to a drug conviction?[NEWLINE]agent: In that case, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program[NEWLINE][BOUNDARY][NEWLINE]user: Can I get federal student aid if I'm incarcerated?[NEWLINE]agent: Yes but you have limited eligibility for federal student aid[NEWLINE]agent: Was your incarceration for a drug related offense?[NEWLINE]user: No, it wasn't for that.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm on probation?[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: Is there a problem if I am convicted of a drug-related offense after submitting the FAFSA form?"}
{"id": "superseg_train_2902", "dialogue": "user: Hello, can you give me information related to students with criminal convictions, can they ask for student help?[NEWLINE]agent: It is important to seek information related to the topic without taking a negative in advance.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to notify the financial aid office to apply to the program?[NEWLINE]agent: Exactly, it is essential for you to get whatever help you are eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: You have to notify to apply for the help.[NEWLINE][BOUNDARY][NEWLINE]user: Could it affect my help if I have other convictions?[NEWLINE]agent: Of course, it all depends on crime.[NEWLINE]user: If it is a conviction for forced or non-forced sexual offense?[NEWLINE]agent: One of the scholarships that you cannot access is the Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what limited eligibility is?"}
{"id": "superseg_train_2903", "dialogue": "user: Hello,. The other day i heard that you are using some virtual assistant. I would like to use it, could you guide me where to access for that?[NEWLINE]agent: Certainly, i can direct you. However, is just to inform you that Aidan, our virtual assistant, in right now on a beta phase and so, is only available for some selected users logged into their accounts.[NEWLINE]agent: Do you wanna know if you're one of those selected few?[NEWLINE]user: Yeah, i would be delighted to check that out. How can i be sure?[NEWLINE]agent: Well, first you must be logged in. Then, in your dashboard, you must look for an owl icon in the bottom right-hand corner. That will be Aidan's app. That would be visible on your desktop or mobile version.[NEWLINE]user: So, all i have to do is to check if that owl-like icon is there, isn't?[NEWLINE]agent: That's all you have to do and anything else.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll have to log in then and see if that little owl is there. Umm, Aidan looks like any chat service, so my written exchanges with it, will be kept by the app?[NEWLINE]agent: Absolutely. In order to constantly improve Aidan performance, their quality assurance and maintain an accurate log of your request to us, Is necessary to keep a record of your conversations with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's very direct. I guess i will have to watch it over. See, you said that should be looking for an owl icon but, what if that little buddy isn't there?[NEWLINE]agent: If you don't see Aidan's owl-like icon, then don't be sad. Just check again in the near future and see if you have been selected by our expanding beta.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i really hope i'm one of the few. Now, something i should have had to ask something simple, What is Aidan's purpose?"}
{"id": "superseg_train_2904", "dialogue": "user: Greetings, I've been using your virtual assistant, Aidan, and have some doubts about it, could you help me?[NEWLINE]agent: Gladly. Is your doubt aimed to your conversation's privacy?[NEWLINE]user: Oh wow, that's exactly what i was going to ask..I was wondering if you keep record of my interactions with Aidan.[NEWLINE]agent: Well, yeah. We keep those kind of records, so we can use the date in order to improve Aidan's performance, aside from quality assurance and identify new skills for Aidan to learn.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, right. I understand. Look, about any possible intrusion into my Aidan account, is that possible?[NEWLINE]agent: Is not, if you take the proper countermeasures, like having a good and strong password, not to mention that would be healthy to clear all your data after you are done chatting with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: I'll keep that in mind, and try to change my password because the one i have is rather simple.Another thing, i've been using Aidan just to chat, but what else can i do with it?[NEWLINE]agent: Well Aidan is obviously much more. If you want to know your loan balance, to know more about grants, or even get in touch with your loan servicer, Aidan can help you with all of that and give you  a proper answer.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, i'm ashamed to having used it to only talk gibberish, sorry. Anyway, Aidan just speak english for now, right?[NEWLINE]agent: Is correct, Aidan is only able to communicate itself in English for now.[NEWLINE][BOUNDARY][NEWLINE]user: A friend of mine is interested into using Aidan too, how can he know if he can do that?"}
{"id": "superseg_train_2905", "dialogue": "user: How do I find Aidan, the FSA Virtual Assistant?[NEWLINE]agent: Aidan is only currently available to a pilot group of users when they are logged in to their accounts[NEWLINE]agent: Would you like to find out if you are one of those users?[NEWLINE]user: No, not at the moment, thanks[NEWLINE]agent: Have you found the Aidan icon or can you view it when you are logged in?[NEWLINE]user: Yes, I can see that icon[NEWLINE]agent: If you don't have access to Aidan, the advice is to check back in the future as this new service is rolled out to a wider audience[NEWLINE][BOUNDARY][NEWLINE]user: Is the Aidan service private and secure?[NEWLINE]agent: Yes, it is a secure service, all data in relation to your interactions are stored and never shared with third parties. More information can be found by reviewing our policy[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out if I am one of the users that has access to the Aidan service?[NEWLINE]agent: You need to log into your account and look for the Aidan owl icon in the bottom right-hand corner of any page on the site, either on your desktop or your mobile device[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone else use my Aidan service if they are using my computer or phone?"}
{"id": "superseg_train_2906", "dialogue": "user: Hi, how is it going?. I heard you're using some AI program now to interact wit h users, could you tell me more?[NEWLINE]agent: Greetings, Its a pleasure to have you here with us. You are talking about Aidan, our virtual assistant which can answer questions about certain topics, like federal student aid. It uses AI to answer the questions.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty impressive. And what can Aidan do for me, by the way?[NEWLINE][BOUNDARY][NEWLINE]agent: Well it certainly can assist with a wide variety of topics. For example, Do you want to use Aidan for financial question?[NEWLINE]user: Yeah, in fact, i would like it.[NEWLINE]agent: That's excellent. Aidan can help you to answer most of your financial doubts, so you have a clear path before you.[NEWLINE]agent: That works with you?[NEWLINE]user: Yeah, thanks. Hope it has good advice for me.[NEWLINE]agent: No problem, it will have a word for you, always.[NEWLINE][BOUNDARY][NEWLINE]user: What other things can Aidan do? It can help with location on people or business related to my loan?[NEWLINE]agent: Sure thing. Just use Aidan and type some query like \"Who's my servicer?\"[NEWLINE]user: Oh, just like that? I only type requesting where is my services and that's it?"}
{"id": "superseg_train_2907", "dialogue": "user: I need to know where I can find Aidan.[NEWLINE]agent: At this time, Aidan beta version is only available to a pilot group of users while they are logged into their accounts.[NEWLINE]agent: Do you know if you belong in this group of users?[NEWLINE]user: No, I'm not sure.[NEWLINE]agent: Do you see the Aidan icon on your account?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. Aidan is available to you. In the future, Aidan's services will be available to a wider audience.[NEWLINE][BOUNDARY][NEWLINE]user: How does Aidan work?[NEWLINE]agent: Aidan acts as a virtual assitant who can answer questions related to federal student aid. It uses advanced technology, AI, and natural language processing to answer common questions.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access Aidan?[NEWLINE]agent: Log into your account and look for the Aidan owl icon in the bottom right hand corner.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is my private information when using Aidan?"}
{"id": "superseg_train_2908", "dialogue": "user: I have questions about using Aidan.[NEWLINE]agent: I can help you with that. Aidan is a virtual assistant that can answer common questions about federal student aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the different tasks that Aidan provides?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is using Aidan?[NEWLINE]agent: Very secure. The Federal Student Aid handles and stores your data taken from interactions with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: What languages does Aidan speak?[NEWLINE]agent: English is currently the only language Aidan can speak.[NEWLINE][BOUNDARY][NEWLINE]user: Will my information be shared with third parties?[NEWLINE]agent: No. The Federal Student Aid will never share your information with third parties.[NEWLINE][BOUNDARY][NEWLINE]user: How advanced is Aidan?"}
{"id": "superseg_train_2909", "dialogue": "user: II need assistance with using Aidan.[NEWLINE]agent: I can help you with that. Aidan is a virtual assistant that is capable of answering common questions about federal student aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what tasks that Aidan can assist you with?[NEWLINE]user: No. I don't.[NEWLINE][BOUNDARY][NEWLINE]user: How does Aidan work?[NEWLINE]agent: Aidan uses advanced technology, AI, and natural language processing to answer common Federal Student Aid questions.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for another person to use Aidan if they use my phone?[NEWLINE]agent: No. As long as you protect your log in credentials and log out each time you are done using Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: Is Aidan capable of learning new things over time?[NEWLINE]agent: Yes. Although Aidan is in the early stages of development beta mode, it is still capable of learning and acquiring new skills.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is my information when using Aidan?"}
{"id": "superseg_train_2910", "dialogue": "user: Where can I find the FSA Virtual Assistant Aidan?[NEWLINE]agent: The Aidan service is currently only available to a group of pilot users[NEWLINE]agent: Do you know how to find out if you are a member of that pilot group?[NEWLINE]user: Yes, I have checked[NEWLINE]agent: Just to confirm it to you, when you log into your account, look for the Aidan owl icon on the bottom right-hand corner of any page on the site, on either your desktop or mobile device[NEWLINE]user: What is I don't see this icon on any page of my account?[NEWLINE]agent: In that case, you are advised to check back in the near future as this service is rolled out to new users regularly[NEWLINE][BOUNDARY][NEWLINE]user: How do I find pages on the website quickly?[NEWLINE]agent: The quickest way is to type \"Where is\"[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me again, what devices will I be able to view the Aidan service on?[NEWLINE]agent: You can view Aidan on either your desktop or any mobile device that you have[NEWLINE][BOUNDARY][NEWLINE]user: Does the Aidan service record conversations with its users?"}
{"id": "superseg_train_2911", "dialogue": "user: What happens after I submit my FAFSA form?[NEWLINE]agent: You receive a Student Aid Report, which is a summary of the information that you gave in the application. You should review this and ensure that it is correct and completed in full[NEWLINE]user: What is my Student Aid Report (SAR)?[NEWLINE]agent: This report gives information about your eligibility for student aid. It also goves answers to any FAFSA questions that you may have[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do I have to do with my SAR?[NEWLINE]agent: Have you received your SAR after submitting your application?[NEWLINE]user: Yes, I just recently received this report[NEWLINE]agent: You need to review this carefully and ensure that it is correct and complete. The school that is listed on the FAFSA form will decide your eligibility for federal and possibly non federal financial aid[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to get a SAR and how do I receive it?[NEWLINE]agent: You can log in at fafsa.gov to view any SAR information. This is regardless of whether you filled out the FAFSA form online, on the myStudentAid app or on a FAFSA PDF or whether you provided an email address or not[NEWLINE]user: What information is listed on my SAR?"}
{"id": "superseg_train_2912", "dialogue": "user: I have a few questions about FAFSA and the Student Aid Report.[NEWLINE]agent: I can help you with that. Your Student Aid report summarizes the information in your FAFSA form, so be sure to check that your information is both correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What if my information is incorrect on my SAR?[NEWLINE]agent: There will be a space on your SAR where you can write in any corrections.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to correct any mistakes on my SAR?[NEWLINE]agent: Yes. It is very important that you correct or update any incorrect information on your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How do I receive my SAR?[NEWLINE]agent: You will receive your SAR on paper. If you provide an email address, you will also be able to view your SAR online.[NEWLINE]agent: Did you provide an email?[NEWLINE]user: Yes, I did.[NEWLINE]agent: Great. You will receive an email from noreply@FAFSA.gov. This email will provide you with instructions to get an online copy of your SAR.[NEWLINE]user: Will I receive a paper SAR if I get the online copy?"}
{"id": "superseg_train_2913", "dialogue": "user: I have some questions about Student Aid Reports.[NEWLINE]agent: The Student Aid Report summarizes your FAFSA form, so it's very important that your information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What will be on my SAR report once I complete my FAFSA form?[NEWLINE]agent: Once you complete your application, you will see an Expected Family Contribution(EFC) displayed in the upper right hand corner of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive my SAR?[NEWLINE]agent: You will receive your SAR on paper. If you included an email in your application, you can also receive an online copy.[NEWLINE]agent: Did you provide an email?[NEWLINE]user: No, I don't think I did.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a mistake on my FAFSA form?[NEWLINE]agent: Once you correct the mistake and correction has been processed, you will get a copy of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: What is the DRN used for?"}
{"id": "superseg_train_2914", "dialogue": "user: What do I do with my FAFSA student aid report?[NEWLINE]agent: You should review your Student Aid Report to make sure everything is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if there is a mistake on my SAR?[NEWLINE]agent: Did you review your SAR and find a mistake?[NEWLINE]user: No, I did not find any mistakes on my Student Aid Report.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I find the SAR Data Release Number?[NEWLINE]agent: The DRN appears on the first page in the upper right corner of the paper SAR and it is below the EFC on the electronic SAR.[NEWLINE][BOUNDARY][NEWLINE]user: What does the SAR list?[NEWLINE]agent: The SAR lists your FAFSA info and provides space for any corrections you need to make and you will receive a paper SAR if you file a paper FAFSA and do not provide an email address.[NEWLINE][BOUNDARY][NEWLINE]user: Will the SAR tell me if I have been selected for verification?"}
{"id": "superseg_train_2915", "dialogue": "user: I need help with understanding Student Aid Reports.[NEWLINE]agent: I'll assist you with that. A Student Aid Report summarizes your FAFSA form, so it's very important to make sure your information is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a mistake on my Student Loan Report?[NEWLINE]agent: Have you already received your SAR and found a mistake?[NEWLINE]user: No, I haven't received it yet.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything if all my information is correct?[NEWLINE]agent: No, but you should keep your SAR for your records.[NEWLINE][BOUNDARY][NEWLINE]user: If I do find a mistake that needs to be corrected, how would I get an updated copy of my SAR?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID and request to have a copy mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: What information will be on my SAR?[NEWLINE]agent: That will depend on your FAFSA form. Have you already completed it?[NEWLINE]user: Yes, I have."}
{"id": "superseg_train_2916", "dialogue": "user: I need help with my Student Aid Report.[NEWLINE]agent: Your Student Aid Report(SAR) is a summary of your FAFSA form, so it's highly important that you make sure your information is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the FAFSA form ask for my email?[NEWLINE]agent: By providing your email on your FAFSA form, you get access to an online copy of your SAR.[NEWLINE]user: What if I don't provide my email?[NEWLINE]agent: You will receive a paper copy of you SAR.[NEWLINE][BOUNDARY][NEWLINE]user: What type of information does my SAR contain?[NEWLINE]agent: Your SAR will contain basic information about your eligibility for federal student aid and answers you gave to FAFSA questions.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get another copy of my SAR if I need it?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID to request a copy of your SAR by mail.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is a mistake on my SAR?[NEWLINE]agent: Have you already reviewed your SAR?"}
{"id": "superseg_train_2917", "dialogue": "user: Can you explain to me what the Student Aid Report is?[NEWLINE]agent: It is a review of your FAFSA information to make sure it is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my email to get a SAR from FAFSA?[NEWLINE]agent: Yes, you will receive an email if you provide a valid email address with instructions on how to access an online copy of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: What information does my SAR contain if my application is complete?[NEWLINE]agent: If you application is complete, your SAR will have an Expected family Contribution will display in the upper-right hand corner.[NEWLINE]user: If my application is incomplete what will my SAR report show?[NEWLINE]agent: If incomplete your SAR report will not show the EFC but will tell you what you need to do to resolve issues.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my SAR?[NEWLINE]agent: Did you review it carefully to be sure everything is correct and complete?"}
{"id": "superseg_train_2918", "dialogue": "user: what's next after I send the FAFSA application?[NEWLINE]agent: You'll get a Student Aid Report and you will need to review it to make sure it is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: what else happens when the report is ready?[NEWLINE]agent: The school you listed on your FAFSA form will use your information to determine your eligibility for federal and possibly nonfederal financial aid[NEWLINE]user: what do I do if everything is correct after I look it over?[NEWLINE]agent: You keep it for your records[NEWLINE][BOUNDARY][NEWLINE]user: what if something was wrong on the report?[NEWLINE]agent: Did you find a mistake when you reviewed your SAR?[NEWLINE]user: No, just wondering[NEWLINE][BOUNDARY][NEWLINE]user: where would I go to make corrections if they were needed?"}
{"id": "superseg_train_2919", "dialogue": "user: I need information about financial aid options available to me.[NEWLINE]agent: I can help you with that. Financial aid can help you pay for your college expenses.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about how work-study jobs work?[NEWLINE]agent: This information can be found on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What about scholarships?[NEWLINE]agent: Unlike financial aid, scholarships provide free money for college expenses. Scholarships are usually given to students based on their academic merits.[NEWLINE][BOUNDARY][NEWLINE]user: How do student loans work?[NEWLINE]agent: When a person takes out a student loan, they are borrowing money for college that will be need to be paid back later. Like other loans, student loans accrue interest over time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get financial aid?[NEWLINE]agent: Financial aid can come from a variety of sources including federal, state, and private sources. You can find more information about this on our website.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you viewed the Federal Student Aid Video?[NEWLINE]user: Yes, I have."}
{"id": "superseg_train_2920", "dialogue": "user: What is a loan for college?[NEWLINE]agent: We have a link you can follow.[NEWLINE]agent: do you need to know what to do when you receive a student loan?[NEWLINE]user: Yes, I would like to know what to do about receiving a student loan.[NEWLINE]agent: With a student loan you are borrowing money to attend a college and you will have to repay the loan plus the accrued interest.[NEWLINE][BOUNDARY][NEWLINE]user: What is financial aid officially?[NEWLINE]agent: Financial Aid is money that helps you pay for college and they include grants, work-study, loans, and scholarships to help make attending college affordable.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an accessible versiion wmv for FSA video?[NEWLINE]agent: Yes, you can access a wmv version.[NEWLINE][BOUNDARY][NEWLINE]user: Where do scholarships come from?[NEWLINE]agent: Many nonprofit and private organizations offer scholarships to help students pay for college and it is free money which can be based on academic merit, talent, or a particular area of study.[NEWLINE][BOUNDARY][NEWLINE]user: Is it important to know about my repayment options?"}
{"id": "superseg_train_2921", "dialogue": "user: Hi, good afternoon. I've been searching for info about the many types of money aid. I heard about loans, could you elaborate a little for me?[NEWLINE]agent: Sure. A loan is a borrow of money to attend a college or career school. You should repay that money as well as its interest that accrues.[NEWLINE]agent: Have you received any student loan?[NEWLINE]user: No, i haven't receive any. That's why i'm asking about them, because i was told to consider some.[NEWLINE][BOUNDARY][NEWLINE]user: Not to worry, right now i'm just curious. Anyway, i always can get a job, isn't? Like part-time or something?[NEWLINE]agent: In fact, you can do that. You have the Federal Work-Study Program available to you, so you can earn money in order to pay for school through a part-time job.[NEWLINE][BOUNDARY][NEWLINE]user: That's cool, i think its better than get into any debts. Say, i guess government is not the only one out there giving help like this, aren't they?[NEWLINE]agent: No, of course not. This kind of help can be provided by Federal institutions or State ones. Also, School and private sourced can help you to pay for college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: Great, really, great. At least i can look in various places. Where can i get more information about this work-study program?[NEWLINE]agent: You just have to go online and look for the corresponding links that will take you to the proper information.[NEWLINE][BOUNDARY][NEWLINE]user: Same for schoolarships?"}
{"id": "superseg_train_2922", "dialogue": "user: What are the types of financial aid available?[NEWLINE]agent: Financial aid is money to help pay for college such as grants, work-study, loans, and scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: What are work-study jobs?[NEWLINE]agent: You can look at the share link which talks about the federal work-study program and it allows you to earn money to pay for school by working part time.[NEWLINE][BOUNDARY][NEWLINE]user: Is there aid from my state government?[NEWLINE]agent: Yes, aid could be available through the state government.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_2923", "dialogue": "user: I'd like to know what a student loan entails for me.[NEWLINE]agent: Click on the following link for information on his point [38] share link[NEWLINE]agent: Will you be receiving a student loan in the future?[NEWLINE]user: Yes I'm currently applying.[NEWLINE]agent: In that case a student loan means that you are borrowing money to attend a college or career school. You must repay the loan as well as interest that accrues on it.[NEWLINE]user: Are there options on repaying that loan?[NEWLINE]agent: Yes and t is important to understand your repayment options so you can successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Who issues the loan?[NEWLINE]agent: It might come from the U.S. Federal Government, your State Government or your College or Career School.[NEWLINE][BOUNDARY][NEWLINE]user: And what's the difference between a loan and a grant?[NEWLINE]agent: A grant is a form of financial aid that doesn't have to be repaid unless, for example, you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Are there private scholarships that I can apply for?"}
{"id": "superseg_train_2924", "dialogue": "user: Hello, I would like to have more information about Student Loans[NEWLINE]agent: of course I will share a link for you to have more information[NEWLINE]agent: have you received a student loan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and what information is there to know the federal subsidies?[NEWLINE]agent: Watch this video to learn about federal grants, loans and work: studying jobs and how they can help you finance your education. Subtitles available in English and Spanish; just start the video and click on the CC symbol at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: and where does the financial aid come from?[NEWLINE]agent: Financial aid may come from federal, state, school, and private sources to help you pay for college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: and what else can i see?[NEWLINE]agent: You can see the accessible version wmv[NEWLINE][BOUNDARY][NEWLINE]user: And what about the scholarships?"}
{"id": "superseg_train_2925", "dialogue": "user: What types of financial aid is available to students?[NEWLINE]agent: Financial aid is money such as grants, work-study, loans, and scholarships that help make college affordable.[NEWLINE][BOUNDARY][NEWLINE]user: What sources does financial aid come from for college?[NEWLINE]agent: Financial aid is available from federal, state, school, and private sources to help pay for college.[NEWLINE][BOUNDARY][NEWLINE]agent: did you watch the Federal Student Aid video?[NEWLINE]user: Yes, I watched the types of Federal Student Aid video.[NEWLINE]agent: I am glad that you got to check out the video to learn about federal grants, loans, and work-study jobs and how they help pay for your education.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get aid from my state government?[NEWLINE]agent: yes, you could get aid from your state government.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a grant to help pay for college?[NEWLINE]agent: A grant is a form of financial aid that does not have to be payed back unless you withdraw from school and owe a refund.[NEWLINE]user: What types of federal grants are available?"}
{"id": "superseg_train_2926", "dialogue": "user: I have questions about financial aid and student loans.[NEWLINE]agent: I will be happy to assist you with this.[NEWLINE]agent: Will you be taking out a student loan?[NEWLINE]user: I haven't decided yet.[NEWLINE][BOUNDARY][NEWLINE]user: What are some types of financial aid?[NEWLINE]agent: There are several types of financial aid, including grants, scholarships, work-study, and loans.[NEWLINE][BOUNDARY][NEWLINE]user: I'm having trouble viewing the Federal Student Aid Video on your website. What should I do?[NEWLINE]agent: Try clicking on the link that says, \"view accessible version\".[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. The link worked. What about scholarships?[NEWLINE]agent: There should be information about scholarships in the video.[NEWLINE][BOUNDARY][NEWLINE]user: Does financial aid work for career schools, as well?"}
{"id": "superseg_train_2927", "dialogue": "user: I'm a high school senior who will be attending college in the fall. I need some information about student loans.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Will you be taking out a student loan?[NEWLINE]user: I'm not sure yet. I need more information first.[NEWLINE][BOUNDARY][NEWLINE]user: What are some different types of federal grants?[NEWLINE]agent: There are several federal grants that may be available to you, including Pell Grants, FSEOG, TEACH Grants, and Iraq and Afghanistan Service Grants.[NEWLINE][BOUNDARY][NEWLINE]user: Do military families qualify for any kind of financial aid?[NEWLINE]agent: Yes. There is aid available for members of military families.[NEWLINE]user: Does my state government offer financial aid?[NEWLINE]agent: Yes. Your state government is another source for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is the work-study program?"}
{"id": "superseg_train_2928", "dialogue": "user: II'm going to be co-signing a federal aid loan for my wife and I need some more information about how it works.[NEWLINE]agent: I can help you with that. A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.[NEWLINE]agent: Are you aware of your obligations to repay as the co-signer?[NEWLINE]user: No. I'm not sure how it works.[NEWLINE]user: Does it matter that the Income-Driven Repayment Plan Request was done as part of a Direct Consolidation Loan Application?[NEWLINE]agent: No. Your wife will just have to click on \"Direct Consolidations Loan Applications\" under \"My Loan Documents\" to find the co-sign code, you will need.[NEWLINE][BOUNDARY][NEWLINE]user: Who all can co-sign for this?[NEWLINE]agent: Only the spouse of an applicant that initiated an Income-Driven Repayment Request.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a Financial Information Note when I co-sign?[NEWLINE]agent: A Financial Information Note is only needed if you file income taxes separately from your wife.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't find the Co-sign code?"}
{"id": "superseg_train_2929", "dialogue": "user: Can you explain what a co-signer is?[NEWLINE]agent: Yes, with the income-driven repayment plan the co-signer is the spouse of the applicant.[NEWLINE]agent: Do you know that the co-signer is not obligated to repay the loan by signing a borrowers IDR application?[NEWLINE]user: Yes, I understand that I am not obligated to pay back the loan as a co-signer on the borrower's IDR application.[NEWLINE]user: What about the reference number/co-sign code?[NEWLINE]agent: The IDR applicant should have given you the reference number/co-sign code.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete the co-signer part of the IDR plan request?[NEWLINE]agent: If you are the spouse of the applicant who initiated the IDR Plan Request then you should complete it.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have the reference number or co-sign code?[NEWLINE]agent: Then you should contact the IDR applicant because an email was sent to them containing the reference number or co-sign code.[NEWLINE]user: I do not know where the reference number or co-sign code is, how can i get it?"}
{"id": "superseg_train_2930", "dialogue": "user: Can you explain what a co-signer is for an Income-Driven Repayment Plan application?[NEWLINE]agent: A co-signer for an Income-Driver Repayment plan request is the spouse of the applicant.[NEWLINE]agent: Did they explain to you that you are not obligated as a spouse to repay the loan by co-signing?[NEWLINE]user: Yes, that was explained to me.[NEWLINE]user: What if the applicant completed an IDR plan request that was not part of a Direct Consolidation Loan Application?[NEWLINE]agent: He or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to find and provide you with the required Reference Number.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete the co-signer form?[NEWLINE]agent: If you are the spouse of the applicant, then you should complete the Income-Drive Repayment Plan Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to click for co-sign code?[NEWLINE]agent: You should click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate the code.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do?"}
{"id": "superseg_train_2931", "dialogue": "user: who is the co-signer on a repayment plan?[NEWLINE]agent: The co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.[NEWLINE]agent: Did you want to know about your obligation to repay the loan?[NEWLINE]user: yes[NEWLINE]user: where do we sign in?[NEWLINE]agent:  Co-sign Income - Driven Repayment IDR Plan Request[NEWLINE]user: where do we get the number to sign in?[NEWLINE]agent: You can get it from the IDR applicant. An e-mail containing the Reference Number/Co-sign Code was sent to him or her. The IDR applicant can also access the Reference Number/Co-sign Code by logging in to StudentAid.gov and clicking on the appropriate link.[NEWLINE][BOUNDARY][NEWLINE]user: who should do the plan request when we log in?[NEWLINE]agent: The spouse of the applicant who initiated an Income-Driven Repayment Plan Request.[NEWLINE][BOUNDARY][NEWLINE]user: but I use their reference number since I don't have one, right?"}
{"id": "superseg_train_2932", "dialogue": "user: hello i would like to get information about What is a co-debtor?[NEWLINE]agent: A co-signer is the spouse of an applicant who initiated an Income-Based Payment Plan Application.[NEWLINE]agent: are you a co-signer?[NEWLINE]user: no[NEWLINE]user: and who should give me the joint signature code?[NEWLINE]agent: The IDR applicant should have provided you with a joint signature code / reference number.[NEWLINE]user: What if the application has already been completed?[NEWLINE]agent: In that case you will click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate you and provide you with the joint signature code you need. \"Direct Consolidation Loan Applications\" at \"My Loan Documents\" to locate and provide you with the joint signature code you need.[NEWLINE]user: and what should i do to start?[NEWLINE]agent: SIGN IN TO GET STARTED[NEWLINE]user: What if the applicant completed an Income-Based Payment Plan Application that was not part of a Direct Consolidation Loan Application?"}
{"id": "superseg_train_2933", "dialogue": "user: I'm looking for information as to what constitutes a co-signer in relation to a spouse's income-driven repayment plan application form within the FSA,  can you help me with this?[NEWLINE]agent: A co-signer is defined as being the spouse of an applicant who initiated an Income-Driven Repayment Plan Request[NEWLINE]agent: Have you a concern or worry about being a co-signer on an application?[NEWLINE]user: Yes, I'm concerned that I may be obligated to repay the loan by signing this application[NEWLINE]user: What can I do if I do not have a Reference Number /Co-sign Code for the particular application?[NEWLINE]agent: You should contact the IDR applicant, who should have received an email containing the Reference Number/Co-sign Code. The IDR applicant can also access this information by logging into StudentAid.gov and clicking on the relevant link[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do I need to complete my role as a co-signer within the FSA?[NEWLINE]agent: Initially, you will need to be logged in with your own personal FSA ID in order to co-sign the applicant's IDR request[NEWLINE][BOUNDARY][NEWLINE]user: How long should it normally take to complete my role as a co-signer?[NEWLINE]agent: Your role is normally completed in one session, which most people manage to complete in 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: How does my spouse provide me with a co-sign code during the Income-Driven Repayment Plan Request?"}
{"id": "superseg_train_2934", "dialogue": "user: I want to get a better understanding on co-signing for an IDR[NEWLINE]agent: A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request[NEWLINE]agent: Are you a co-signer on an IDR plan?[NEWLINE]user: no, but I might be[NEWLINE]user: what will I need if I'm ready to co-sign?[NEWLINE]agent: If the IDR applicant completed an Income-Driven Repayment Plan Request that was not part of a Direct Consolidation Loan Application, he or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to locate and provide you with the Reference Number you need.[NEWLINE]user: what if it is a direct consolidation loan?[NEWLINE]agent: If the applicant  completed an Income-Driven Repayment Plan Request as part of a Direct Consolidation Loan Application, he or she will click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate and provide you with the Co-sign Code you need.[NEWLINE]user: and it is the same place to sign in for both?[NEWLINE]agent: Yes, you log in to the Co-sign Income-Driven Repayment IDR Plan Request[NEWLINE][BOUNDARY][NEWLINE]user: can either one of us do it?"}
{"id": "superseg_train_2935", "dialogue": "user: What exactly is a co-signer or an income-driven repayment plan application?[NEWLINE]agent: A co-signer happens to be a spouse of an applicant who asks for the income-driven repayment plan request.[NEWLINE]agent: Do you know you are not responsible to repay the loan by sigining a borrowers IDR application as a co-signer.[NEWLINE]user: Yes, I have read that I am not responsible to pay back the loan as a co-signer on my spouses IDR.[NEWLINE]user: What if I do not have a reference number to co-sign?[NEWLINE]agent: Ask your spouse because they were sent an email containing the reference number or they can access the reference number by logging into StudentAid.gov.[NEWLINE]user: Are there directions to access the reference number?[NEWLINE]agent: Yes, I can tell you how to find the reference number.[NEWLINE][BOUNDARY][NEWLINE]user: How long will the co-sign process actually take?[NEWLINE]agent: Most of the time it takes about 10 minutes to complete the actual co-sign process and must be completed in one session.[NEWLINE][BOUNDARY][NEWLINE]user: What if the applicant completed an Income-driven Repayment Plan request as part of a Direct Consolidation Loan Application?"}
{"id": "superseg_train_2936", "dialogue": "user: Yes I'd like information. What types of aid is available at the federal level?[NEWLINE]agent: We have that information.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about grants?[NEWLINE]user: Sure, that's a good place to start.[NEWLINE]agent: Grants are a type of financial aid that is typically based on need and usually doesn't have to be repaid.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not sure what type of aid I would be eligible for, could you help me?[NEWLINE]agent: You can estimate what aid you may be eligible for when you check out our FAFSA4caster tool.[NEWLINE][BOUNDARY][NEWLINE]user: What if my dad died oversees in the Middle East?[NEWLINE]agent: The specific situation of having a parent killed in Iraq or Afghanistan could affect your eligibility for aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find details about the specifics of Federal Student Aid here?[NEWLINE]agent: With our service here you can explore how financial aid works, learn about the types of aid, and find out if you're eligible or not.[NEWLINE][BOUNDARY][NEWLINE]user: And is it possible to know more or less how much I can get?"}
{"id": "superseg_train_2937", "dialogue": "user: Could you let me know what type of Federal Student Aid is available?[NEWLINE]agent: Yes click on point [9] to learn more.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about available grants?[NEWLINE]user: Yes sure.[NEWLINE]agent: A student grant is different from a loan as it's typically based on need and doesn't have to be repaid.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter if I'm not from the States?[NEWLINE]agent: We have information about how being a Non-U.S. citizen might impact your eligibilty.[NEWLINE][BOUNDARY][NEWLINE]user: Can I know how much I might get?[NEWLINE]agent: Yes we have a tool which helps you Estimate Your Aid.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be allowed to work when I'm studying as well?[NEWLINE]agent: Yes there are Work-Study Jobs that provide a way to earn money to help you pay for school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there interest on Federal Student Aid loans?"}
{"id": "superseg_train_2938", "dialogue": "user: How can you help me understand financial aid?[NEWLINE]agent: Are you preparing for college or career school?[NEWLINE]user: No, not quite yet.[NEWLINE]user: Is there a way to estimate my AID?[NEWLINE]agent: Yes, there are ways to estimate your AID.[NEWLINE][BOUNDARY][NEWLINE]user: What is a loan?[NEWLINE]agent: A loan is money you would borrow to pay for college and you must repay the loan and interest that accrues.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn about financial aid?[NEWLINE]agent: You can explore how financial aid works, learn about the types of aid, and find out if you are eligible and estimate what aid you might get at FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: What is a grant?"}
{"id": "superseg_train_2939", "dialogue": "user: You may help me with financial aid for school[NEWLINE]agent: Are you preparing for college or career school?[NEWLINE]user: no, but I will be soon[NEWLINE]user: what can you tell me about aid?[NEWLINE]agent: We can help you explore how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for when you check out FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: are there different kinds of help?[NEWLINE]agent: Yes, financial aid to pay for college is available from a variety of sources. Student aid includes grants, scholarships, work-study jobs, and loans.[NEWLINE][BOUNDARY][NEWLINE]user: what are the grants?[NEWLINE]agent: Grants are financial aid that is typically based on need and doesn't typically have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: and work study jobs?"}
{"id": "superseg_train_2940", "dialogue": "user: hello could you help me understand financial aid[NEWLINE]agent: Are you currently preparing for college or vocational school?[NEWLINE]user: no[NEWLINE]user: And where can you see if I am eligible for the aid?[NEWLINE]agent: You can estimate what help you may be eligible for when you review FAFSA4caster.[NEWLINE]user: What do you recommend that I do now?[NEWLINE]agent: it is important that you estimate your help[NEWLINE][BOUNDARY][NEWLINE]user: Could situations affect your eligibility for help?[NEWLINE]agent: Military family members can enter situations that could affect your eligibility for help[NEWLINE][BOUNDARY][NEWLINE]user: and what are the subsidies for?"}
{"id": "superseg_train_2941", "dialogue": "user: Hello, I would like to know who can receive financial aid[NEWLINE]agent: of course we are here to give you More information[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what situations could affect your eligibility for help?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the aid I can access?[NEWLINE]agent: Use FAFSA4caster to get an early estimate of your eligibility for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: and what do I do while preparing for college?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_2942", "dialogue": "user: I need student aid help[NEWLINE]agent: Are you preparing for college?[NEWLINE]user: not really, I'm prepared but still have a few questions[NEWLINE]user: can you help me with financial aid?[NEWLINE]agent: Yes,we can help you see how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for by using FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about grants?[NEWLINE]agent: Grants are financial aid that's typically based on need and doesn't typically have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: can anyone get financial aid by asking for it?[NEWLINE]agent: All applicants must meet basic eligibility requirements for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: do you have more information on how a military service situation could affect whether or not I get financial aid?"}
{"id": "superseg_train_2943", "dialogue": "user: I am having a few problems understanding the financial aid that is available through the FSA, could you help me with it please?[NEWLINE]agent: Are you currently preparing for college or a career school?[NEWLINE]user: Yes, I am[NEWLINE]agent: We have a dedicated piece on our website that informs you how financial aid works, gives you insights into what types of financial aid are available and also helps you to calculate what amount of financial aid you may be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: What are the different types of aid that are available through the FSA?[NEWLINE]agent: Grants are aids that are available, based on need. These typically don't have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me further information on the FAFSA4caster service?[NEWLINE]agent: This service is used to estimate what aid you may be eligible for and is specific for each and every applicant[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me what Work-Study Jobs are in relation to the types of aid that are available?[NEWLINE]agent: Work-Study Jobs are a way for students to earn money to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: How are loans assessed under financial aid through the FSA?"}
{"id": "superseg_train_2944", "dialogue": "user: I would like information on qualifying for financial aid.[NEWLINE]agent: Are you students planning on attending a college or career school?[NEWLINE]user: Not really, I'm not sure yet.[NEWLINE][BOUNDARY][NEWLINE]user: If I do eventually get a loan, what happens if I can't pay it back immediately?[NEWLINE]agent: In that situation you would have to contact your loan servicer to discuss repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a jump on the application process?[NEWLINE]agent: You can ask your current school counselors and the college financial aid office about state, college, and nonprofit grants and scholarships that you can apply for.[NEWLINE][BOUNDARY][NEWLINE]user: I was accepted at 3 colleges, which do I consult?[NEWLINE]agent: It would be wise to compare their costs and aid offers. Accept the aid from the school that's best for you and inform them of other sources of aid such as scholarships you expect to receive.[NEWLINE]user: What is an aid offer?"}
{"id": "superseg_train_2945", "dialogue": "user: Can you tell me how Financial Aid for students works?[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Then you should know that you can get essential help through our financial aid and we can teach you how it works.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm accepted to multiple colleges?[NEWLINE]agent: Then evaluate and compare the costs and aid offers and accept the aid from the school that you choose. Also, don't forget to inform them of other sources of aid, such as scholarships, you expect to receive.[NEWLINE][BOUNDARY][NEWLINE]user: And what can I do if it starts to get difficult to make my payments?[NEWLINE]agent: Just contact your loan servicer to talk about repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know what kind of help each school offers?[NEWLINE]agent: You can check their aid offer, there it should be explained the types and amounts of aid they are offering to you.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks for the information. Anything else I should know about how to maintain my aid?"}
{"id": "superseg_train_2946", "dialogue": "user: I'm looking for Financial Aid help[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: not at the moment but I want to learn about these things for when I'm ready[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the FAFSA application?[NEWLINE]agent: You can apply for federal grants, work-study, and loans with the Free Application for Federal Student Aid form by filling it out before each year of college. Your school will use your FAFSA data to determine your federal aid eligibility[NEWLINE]agent: Did you want more information?[NEWLINE]user: yes, what happens after I send it in?[NEWLINE]agent: After you submit it you will receive your Student Aid Report[NEWLINE][BOUNDARY][NEWLINE]user: do they tell me what I can get in aid?[NEWLINE]agent: Yes, you will get an aid offer that explains the types and amounts of aid a college is offering you, and your expected costs for the year[NEWLINE][BOUNDARY][NEWLINE]user: how can I prepare for when I'm ready to do all of this?"}
{"id": "superseg_train_2947", "dialogue": "user: I need help understanding how financial aid works.[NEWLINE]agent: Are you planning to attend college or a career school?[NEWLINE]user: No, my son is.[NEWLINE][BOUNDARY][NEWLINE]user: Who can assist me with planning for my son's college expenses?[NEWLINE]agent: Your son's school counselors will be able to help you with this. Additionally, the college financial aid office can help your son find state, college, and non-profit grants and scholarships to apply for.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What if my son gets accepted to more than one college?[NEWLINE]agent: If your son is accepted by multiple colleges, it's very important to compare the costs and aid offers of each, so that he can accept aid from the school that is best for him.[NEWLINE][BOUNDARY][NEWLINE]user: How will my son receive the aid?[NEWLINE]agent: His financial aid office will apply the aid to the amount he owes. The remaining balance can then be used for other college costs.[NEWLINE][BOUNDARY][NEWLINE]user: What is an aid offer?"}
{"id": "superseg_train_2948", "dialogue": "user: hello could you help me understand how financial aid works[NEWLINE]agent: are you planning to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: in that case financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I do if I have been accepted in several universities?[NEWLINE]agent: In that case you should compare costs and offers of help. Accept help from the school that is best for you and inform them of other sources of help, such as the scholarships you hope to receive.[NEWLINE][BOUNDARY][NEWLINE]user: And would you recommend that I pay the student loans?[NEWLINE]agent: As you prepare to graduate, prepare to pay off your student loans. Good news! Federal student loan borrowers have a six-month grace period before payments begin.[NEWLINE][BOUNDARY][NEWLINE]user: and how to determine if I am eligible for help?[NEWLINE]agent: Your college uses your FAFSA data to determine your eligibility for federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i keep that help?"}
{"id": "superseg_train_2949", "dialogue": "user: Hello, I would like to obtain from How Financial Aid Works[NEWLINE]agent: do you plan to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know what happens after the presentation?[NEWLINE]agent: After the presentation, you will receive your Student Aid Report.[NEWLINE][BOUNDARY][NEWLINE]user: and what is an offer and help?[NEWLINE]agent: Your offer of aid explains the types and amounts of aid a university offers you, and your expected costs for the year.[NEWLINE]user: And what if I have been accepted at several universities?[NEWLINE]agent: If you've been accepted to multiple colleges, compare costs and offers of help. Accept help from the school that is best for you and inform them of other sources of help, such as the scholarships you hope to receive.[NEWLINE][BOUNDARY][NEWLINE]user: and what recommendations can you give me?"}
{"id": "superseg_train_2950", "dialogue": "user: Hello, I would like information on how financial aid works[NEWLINE]agent: are you planning to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the offer of help?[NEWLINE]agent: Your offer of aid explains the types and amounts of aid a university offers you, and your expected costs for the year.[NEWLINE]agent: have you been accepted in several universities?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and can I start the refund?[NEWLINE]agent: Are you preparing to graduate?[NEWLINE]user: no[NEWLINE]agent: Are you behind on your payments?[NEWLINE]user: yes"}
{"id": "superseg_train_2951", "dialogue": "user: I have questions about how financial aid works.[NEWLINE]agent: Are you planning to attend college or a career school?[NEWLINE]user: No, my daughter will be.[NEWLINE][BOUNDARY][NEWLINE]user: What is an aid offer?[NEWLINE]agent: Your aid offer will explain the types and amounts of student aid a college is offering your daughter. It also covers the expected costs for the year.[NEWLINE]agent: Has your daughter been accepted to more than one college?[NEWLINE]user: No, but that could change.[NEWLINE][BOUNDARY][NEWLINE]user: How can I plan early for my daughter's college expenses?[NEWLINE]agent: To start planning, you should ask your daughter's school counselors and the college financial aid office about different state, college, and non-profit grants and scholarships that she can apply for.[NEWLINE][BOUNDARY][NEWLINE]user: When should my daughter fill out her FAFSA form?"}
{"id": "superseg_train_2952", "dialogue": "user: Financial aid[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: not until a few years but I want to be prepared[NEWLINE][BOUNDARY][NEWLINE]user: how soon would I have to start paying back a school loan?[NEWLINE]agent: For a federal student loan you would have a 6 month grace period before you begin making payments after graduation.[NEWLINE]user: who would I talk to about repaying the loan if I get into money problems?[NEWLINE]agent: You would need to contact your loan servicer to discuss repayment options[NEWLINE][BOUNDARY][NEWLINE]user: when getting a school loan would I have to ask for a specific amount?[NEWLINE]agent: If you fill out the FAFSA form you will receive an aid offer that explains the types and amounts of aid a college is offering you, and your expected costs for the year.[NEWLINE]user: will I get offered the same amount no matter where I go?"}
{"id": "superseg_train_2953", "dialogue": "user: I would like to know what criteria are used to calculate how much aid a student will receive.[NEWLINE]agent: The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based aid?[NEWLINE]agent: The following formula is used:Cost of Attendance COA Expected Family Contribution EFC = Financial Need[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an example?[NEWLINE]agent: For example, if your Cost of Attendance is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships, you can get up to $ 12,000 in non-need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is COA?[NEWLINE]agent: Your COA is the amount it will cost you to go to school or your total cost for the school year for instance, for the fall semester plus the spring semester.[NEWLINE]agent: Will you be attending at least half-time?[NEWLINE]user: Yes.[NEWLINE]agent: In that case, your COA is the estimate of tuition and fees; the cost of room and board, books, supplies, transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer and other possible expenses.[NEWLINE][BOUNDARY][NEWLINE]user: Who calculates need-based aid, the government?"}
{"id": "superseg_train_2954", "dialogue": "user: I wanted to know how you decide how much financial aid I get[NEWLINE]agent: The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid[NEWLINE][BOUNDARY][NEWLINE]user: like what is a simple way you could explain it to me?[NEWLINE]agent: Need-based aid is calculated by taking the Cost of Attendance COA  and the Expected Family Contribution EFC and finding your Financial Need[NEWLINE][BOUNDARY][NEWLINE]user: and what can you tell me about non-need based aid?[NEWLINE]agent: Your school will determine that by using another formula.[NEWLINE]agent: Would you like an example?[NEWLINE]user: no, I want to ask something else[NEWLINE][BOUNDARY][NEWLINE]user: do they use something else besides the formulas to see if I need aid?[NEWLINE]agent: Your college or career school first determines whether you have financial need by using that simple formula[NEWLINE][BOUNDARY][NEWLINE]user: what is the EFC about?"}
{"id": "superseg_train_2955", "dialogue": "user: Hi, thanks for helping me out. You know, I've been having some doubts about aid, Do you happen to know my student aid is calculated?[NEWLINE]agent: Well, that is something that depends on several factors and pieces of information, that will be used for that purpose.[NEWLINE][BOUNDARY][NEWLINE]user: Well, o.k, i guess. Not saying too much, really. Anyway, I heard about some non-need aid, can you talk me about it?[NEWLINE]agent: Sure, It's a kind of aid that doesn't go over your overall needs, so the amount can be calculated based on your school instead.[NEWLINE]agent: Do you know if your Cost of Attendance is near $16,000, plus $4,000 of need-based aid and private scholarship?[NEWLINE]user: I wish, but no, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]user: So, you can't tell me nothing about that calculation formula for my need -based aid?[NEWLINE]agent: As for non-need based aid, they use various factors to calculate that.[NEWLINE]agent: Your Coa is $16,000?"}
{"id": "superseg_train_2956", "dialogue": "user: I'd like information about how my student aid is figured out?[NEWLINE]agent: Well, the colleges or career schools you list on your Free Application for Federal Student Aid FAFSA form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: I'm unclear on what non-need-based aid is, could you explain it?[NEWLINE]agent: Non - need - based aid is financial aid that is not based on your EFC. Your school determines how much non-need-based aid you can get by using the following formula:Cost of Attendance COA Financial Aid Awarded So Far * = Eligibility for Non-need-based Aid.[NEWLINE]agent: Would you like an example?[NEWLINE]user: No I think I get it.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any need-based Federal Aid programs?[NEWLINE]agent: Yes there are:Federal Perkins LoanFederal Pell GrantFederal Supplemental Educational Opportunity Grant FSEOGDirect Subsidized LoanFederal Work-Study[NEWLINE][BOUNDARY][NEWLINE]user: I'll be a full time student, how is my cost of attending school calculated?[NEWLINE]agent: Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies, transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get an interest free loan?"}
{"id": "superseg_train_2957", "dialogue": "user: How do you come up with the amount of financial aid I will get?[NEWLINE]agent: The schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: is it the same for determining how much non-need financial aid we will receive?[NEWLINE]agent: The school will use a formula to determine how much non-need based aid you can get.[NEWLINE]agent: Would you like an example on how the aid is determined?[NEWLINE]user: yes[NEWLINE]agent: Okay, lets say your COA is $16,000 and you\u2019ve been awarded a total of $4,000 in need-based aid and private scholarships, you can get up to $12,000 in non-need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: how does the need based aid work if my cost is the same as your example?[NEWLINE]agent: If your COA is $16,000 and your EFC is 12000, your financial need is $4,000, so you aren\u2019t eligible for more than $4,000 in need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: how is my non need financial aid determined?[NEWLINE]agent: The school takes your cost of attendance and subtracts any financial aid you have already been awarded[NEWLINE][BOUNDARY][NEWLINE]user: how is the EFC used/"}
{"id": "superseg_train_2958", "dialogue": "user: Hello, I would like to know how the amount of my federal student aid is determined?[NEWLINE]agent: The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your college or career school first determine if you have a financial need using this simple formula:[NEWLINE]agent: your COA is $ 16,000 and your EFC is 12,000?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is the expected family contribution (EFC)?[NEWLINE]agent: Your EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you went to school. The information you report on your FAFSA is used to calculate your EFC.[NEWLINE][BOUNDARY][NEWLINE]user: What do you recommend to learn more about this?[NEWLINE]agent: If you want a long answer, read on! This way you will understand all your concerns[NEWLINE][BOUNDARY][NEWLINE]user: What if my COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships?"}
{"id": "superseg_train_2959", "dialogue": "user: How is calculation done when determining how much I am due to receive in federal student aid?[NEWLINE]agent: The schools that you list on your FAFSA form use several pieces of information to calculate how much you will receive in aid[NEWLINE][BOUNDARY][NEWLINE]user: What is the easiest way of explaining what the basic eligibility criteria for federal student aid is, and who decides how much I receive?[NEWLINE]agent: I can answer that for you in a very short manner, if that 's ok with you[NEWLINE][BOUNDARY][NEWLINE]user: What does the term cost of attendance (COA) mean?[NEWLINE]agent: COA is that cost incurred for you to attend school. Most colleges will calculate your COA which will show all costs involved in attending that school for the academic year[NEWLINE]agent: Are you/will you be attending school at least for half of the academic year?[NEWLINE]user: Yes, I will[NEWLINE]agent: In this case, your COA is calculated and estimated on a number of different factors[NEWLINE][BOUNDARY][NEWLINE]user: What role does the EFC play along with my COA when deciding how much I receive in federal student aid?[NEWLINE]agent: Your EFC is subtracted from your COA which then determines the amount of your financial need. This is then used to determine how much need-based financial aid you will recieve[NEWLINE]user: Is there a long answer for my earlier question regarding me meeting the eligibility criteria for federal student aid and who then decides how much federal aid I receive?"}
{"id": "superseg_train_2960", "dialogue": "user: hi, a question how do you determine the amount of federal student aid?[NEWLINE]agent: The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if I attend at least half time?[NEWLINE]agent: your COA is the estimate of various factors[NEWLINE][BOUNDARY][NEWLINE]user: What is non-need based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your school determines how much non-need aid you can get using this formula.[NEWLINE]user: can you give me an example[NEWLINE]agent: For example, if your COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships, you can get up to $ 12,000 on a non-need-based basis.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your college or career school first determine if you have a financial need using this simple formula.[NEWLINE]agent: your COA is $ 16,000 and your EFC is 12,000?"}
{"id": "superseg_train_2961", "dialogue": "user: Hello there, I'm here to learn more about school aid offers.[NEWLINE]agent: Have you applied to several schools then?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case be sure to compare aid offers to see which school will be the most affordable.[NEWLINE]user: I'll do that, thank you. What if I received an aid offer from a school and it changed at a later point?[NEWLINE]agent: This could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA form but then later decided to live off campus.[NEWLINE]user: That doesn't apply to me. Are there any other reasons why this could happen?[NEWLINE]agent: Yes, it can also happen if you are selected for verification.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, then it all makes sense. Say, what if I have any questions or don't understand what's in the aid offer?[NEWLINE]agent: Then you should contact the financial aid office at the school. They re there to help. It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans.[NEWLINE]user: What if the school simply doesn't list the cost of attendance on the aid offer?"}
{"id": "superseg_train_2962", "dialogue": "user: Hi, could you please explain what an award letter is?[NEWLINE]agent: An award letter tells you what financial aid  you can receive at a particular college or career school. Have you applied for aid at a college?[NEWLINE]user: Yes I have applied to several career schools.[NEWLINE][BOUNDARY][NEWLINE]user: I have an aid offer but am having difficulty figuring out the net price for the school where can I get  help?[NEWLINE]agent: You can get help with this by contacting the financial aid office at the school. Remember it is important to understand what is being offered. For example is it a loan or is it a grant.[NEWLINE]user: What if the aid is not sufficient and I have to take out a loan to pay for schooling?[NEWLINE]agent: If you have to take out a loan you should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. You should read up about federal versus private loans.[NEWLINE]user: What is meant by net costs for schooling?[NEWLINE]agent: The net cost is the amount you will have to pay out of your pocket by way of loans or using your earnings from work.[NEWLINE]user: What should I do if the college does not list the cost of attendance on the aid offer?"}
{"id": "superseg_train_2963", "dialogue": "user: What is a school aid offer?[NEWLINE]agent: Have you applied to several schools?[NEWLINE]user: No I have not yet.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to take a larger amount in private loans than at another?[NEWLINE]agent: You should pay extra attention to the terms and conditions on private loans so you will understand what obligations you would have and also read about federal versus private loans.[NEWLINE]user: What if the school does not list the cost of attendance on their aid offer?[NEWLINE]agent: Ask the financial aid office for the amount and make sure it includes amounts you will pay to the school directly such as tuition and fees.[NEWLINE]user: Will any transportation fees be included?[NEWLINE]agent: You should also ask them about transportation fees because sometimes they are included.[NEWLINE]user: Are there steps to figuring out net price?"}
{"id": "superseg_train_2964", "dialogue": "user: I have some questions about financial aid for students. Can you answer them, please?[NEWLINE]agent: Of course. Have you applied to several schools?[NEWLINE]user: No, at least not yet.[NEWLINE]user: What if I listed a school on my application for student aid?[NEWLINE]agent: Then you might get a tentative aid offer from a school and then find that it changes later.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I have any questions or don't understand what's included in the aid offer?[NEWLINE]agent: Simply contact the financial aid office at the school. They re there to help! It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans.[NEWLINE]user: What else does my aid offer include?[NEWLINE]agent: Your aid offer might include student loans, so it's important for you to compare the amount of debt you would be taking on at the schools you are considering.[NEWLINE]user: Interesting. And what should I do if I need to take out a larger amount in private loans at one school than at another?"}
{"id": "superseg_train_2965", "dialogue": "user: I need help understanding school aid offers.[NEWLINE]agent: I can assist you with this. Have you applied to multiple schools?[NEWLINE]user: No, my son has.[NEWLINE][BOUNDARY][NEWLINE]user: How do we figure out the net price for each school he has applied to?[NEWLINE]agent: I can help you with that. Finding out the net price for each school helps you figure out which one will be the most affordable for your son.[NEWLINE]user: What if the school he applied to doesn't list the cost of attendance on his aid offer?[NEWLINE]agent: He can ask the financial aid office for this information. Be sure that it includes the amount he will pay to the school directly like tuition and fees, and other costs(living expenses, supplies, and transportation).[NEWLINE]user: Who can help answer questions about my son's aid offer?[NEWLINE]agent: Your son's financial aid office at his school can help you with this.[NEWLINE]user: What if he needs to take out larger amounts of private loans at one school over another?"}
{"id": "superseg_train_2966", "dialogue": "user: Hello, I would like to know what financial aid I can receive at a particular university or vocational school.[NEWLINE]agent: have you applied to various schools?[NEWLINE]user: yes[NEWLINE]agent: Be sure to compare the help offers to see which school will be the most affordable.[NEWLINE]user: and could they change the school?[NEWLINE]agent: Yes You may receive a provisional aid offer from a school and then find out that it changes later.[NEWLINE][BOUNDARY][NEWLINE]user: What if the school does not include the cost of attendance in the offer of aid?[NEWLINE]agent: request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation[NEWLINE]user: What if the school does not include the cost of attendance in the offer of aid?[NEWLINE]agent: request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation[NEWLINE]user: And if later I have another question, where do I go?"}
{"id": "superseg_train_2967", "dialogue": "user: Hello, I would like to know what a school aid offer is[NEWLINE]agent: have you applied to various schools?[NEWLINE]user: yes[NEWLINE]agent: if so be sure to compare the help offers to see which school will be the most affordable.[NEWLINE]user: and could it happen that you receive an offer of provisional help from a school and then find out what changes later?[NEWLINE]agent: Yes, this could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA but then decided to live off campus or if you are selected for verification.[NEWLINE]user: and the aid can vary?[NEWLINE]agent: Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.[NEWLINE][BOUNDARY][NEWLINE]user: and how can i calculate the net price?[NEWLINE]agent: Follow these simple steps to calculate your net price, or net cost, for each school, and find out which school will be most accessible to you.[NEWLINE]user: and do you have to include the prices?"}
{"id": "superseg_train_2968", "dialogue": "user: I got an award letter, now what[NEWLINE]agent: Have you applied to several schools?[NEWLINE]user: just one[NEWLINE][BOUNDARY][NEWLINE]user: where can I go for help with my aid offer?[NEWLINE]agent: You can contact the financial aid office at the school. It is important that you understand what you're being offered.[NEWLINE]user: How can I figure out costs?[NEWLINE]agent: You can find the cost of attendance for your program on the aid offer[NEWLINE]user: what if I will need more help by taking out a loan to help pay for costs?[NEWLINE]agent: If you need to do that you should pay special attention to the terms and conditions of the private loans so you understand what your obligations would be[NEWLINE][BOUNDARY][NEWLINE]user: can my aid offer change later on?"}
{"id": "superseg_train_2969", "dialogue": "user: Can I get a discharge of my student loan?[NEWLINE]agent: You could if you are eligible due to an unpaid refund by your school after you withdraw from school.[NEWLINE]agent:  Did you withdraw from school after receiving a direct federal loan or an FFEL Program loan?[NEWLINE]user: I did, yes.[NEWLINE]agent: Then your school may have been required under federal regulations to return some or all of the loan money to your servicer, if they didn't then you may be eligible for a discharge of your loan.[NEWLINE]user: How much of mu loan could be discharged?[NEWLINE]agent: Just the portion that your school failed to return.[NEWLINE][BOUNDARY][NEWLINE]user: Just that?[NEWLINE]agent: Yes, as I said, only the portion of the loan that the school failed to return is eligible for a discharge. You can contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: So, how can I apply for an unpaid refund discharge? My school it' still operating.[NEWLINE]agent: First, you should contact your school to try and resolve the issue with them before applying for an unpaid refund discharge.[NEWLINE]user: And what could I do in case the school is suddenly closed down?"}
{"id": "superseg_train_2970", "dialogue": "user: What can I do with my loan if a withdraw from my school?[NEWLINE]agent: You can opt for an unpaid refund discharge if your case is eligible for it.[NEWLINE]agent: Did you withdraw from school after receiving your federal student loan?[NEWLINE]user: No, but I'm thinking about it.[NEWLINE]agent: If you do then do you think your school could fail to return the loan funds to your loan servicer?[NEWLINE]user: I think it could happen, yes.[NEWLINE]agent: In that case, you can be eligible for a discharge of your loan, but only the portion that the school fails to return.[NEWLINE][BOUNDARY][NEWLINE]user: And for parents, in the case of a Direct PLUS Loan, can their loan be discharged as well?[NEWLINE]agent: The same applies to parents with a Direct PLUS loan. If their child withdraws from school and the school fails to return the parent PLUS loan funds then the portion that it's failed to be returned would be withdrawn from the loan.[NEWLINE]agent: Are you a parent of a student in that situation?[NEWLINE]user:  Well, not me but my parents, yes."}
{"id": "superseg_train_2971", "dialogue": "user: Is it possible to be eligible for a discharge if my loan servicer did not make the required return of loan funds to the loan servicer when I withdrew from school?[NEWLINE]agent: Yes, you can learn more about the unpaid refund discharge to see if you qualify or not.[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan?[NEWLINE]user: Yes, I withdrew after receiving the William D. Ford Federal Direct Loan Program loan.[NEWLINE]agent: Then the school would have been required under federal regulations to return some or all of the loan money to your loan servicer.[NEWLINE]user: Will the discharge be for the whole amount?[NEWLINE]agent: The discharge would be for the portion of the loan that the school did not return.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for an unpaid refund dischargeif the school is still open?[NEWLINE]agent: You should be able to contact the school and attempt to resolve the problem with them before applying for an unpaid refund.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am parent who received a Direct PLUS Loan to help pay for my child's education, will my loan be discharged due to unpaid refund?[NEWLINE]agent: Actually, yes, the amount the school should have returned will be discharged.[NEWLINE]user: What will happen if my child withdrew from school but the school never made a return of the parent PLUS loan funds?"}
{"id": "superseg_train_2972", "dialogue": "user: I need info on a loan for a school I dropped out of[NEWLINE]agent: Okay, we can help you learn more about the unpaid refund discharge to see whether you might qualify[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan  Program?[NEWLINE]user: yes[NEWLINE]agent: The school may have been required under federal regulations to return some or all of the loan money to your loan servicer[NEWLINE]user: What if the school didn't return anything after I left?[NEWLINE]agent: You could be eligible for a discharge of the portion of your loan that the school failed to return[NEWLINE][BOUNDARY][NEWLINE]user: what do I do to see about that discharge for the loan?[NEWLINE]agent: You will need to complete the Loan Discharge Application: Unpaid Refund,  and send the completed form to your loan servicer[NEWLINE][BOUNDARY][NEWLINE]user: is the discharge the same if you are the parent and you got the loan?[NEWLINE]agent: Yes,  the amount of the loan that the school should have returned will be discharged. You can contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: can I just go to the school and ask for the loan back?"}
{"id": "superseg_train_2973", "dialogue": "user: Hello, I need help, I recently left school and the school did not make the required repayment of the loan funds, how do I do?[NEWLINE]agent: First, it's important that you get more information about the unpaid rebate registration to see if you can qualify.[NEWLINE]agent: dropped out of school after receiving a loan from the Loan Program?[NEWLINE]user: Right[NEWLINE]agent: in that case the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.[NEWLINE]user: and i could be eligible?[NEWLINE]agent: Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.[NEWLINE][BOUNDARY][NEWLINE]user: and another question whether a parent who received a Direct PLUS Loan to help pay for their child's education. Can my loan be canceled due to an unpaid refund?...[NEWLINE]agent: Yes, the loan amount that the school should have repaid will be canceled. Contact your loan servicer for more information.[NEWLINE]user: Is that only in cases where the child dropped out of school but the school did not make the required repayment of the parent's PLUS loan funds?[NEWLINE]agent: that is correct, the loan amount that the school should have repaid will be canceled.[NEWLINE][BOUNDARY][NEWLINE]user: ok, so i want to request the download of the refund without paying, what do i do?"}
{"id": "superseg_train_2974", "dialogue": "user: I need to know if I'm eligible for a discharge of my federal student loans.[NEWLINE]agent: I'll be happy to help you find out if you qualify for the unpaid refund discharge.[NEWLINE]user: Thank you. I've withdrawn from school and I received my loan under the FFEL Program. Do I qualify?[NEWLINE]agent: In this case, your school may be required to return part or all of your loan money to the loan servicer.[NEWLINE]user: What if my school failed to return the loan funds after I withdrew?[NEWLINE]agent: This may make you eligible for a discharge of the loan money that your school failed to return.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents received a Direct PLUS loan for my education? Does the loan still qualify?[NEWLINE]agent: yes. If your school did not return the loan money, that amount will be discharged.[NEWLINE]agent: Did the school refuse to make a required return of your parent's PLUS loan funds?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out who my loan servicer is?"}
{"id": "superseg_train_2975", "dialogue": "user: I left school and need to know if I'm eligible for a dicharge of my federal student loans.[NEWLINE]agent: 'll be happy to help you find out if you qualify for an unpaid return discharge.[NEWLINE]agent: Was your loan made under the William D. Ford Federal Direct Loan Program or the FFEL Program?[NEWLINE]user: No. I don't think it was.[NEWLINE]agent: Has the school that you've withdrawn from refused to make a required return of your loan money?[NEWLINE]user: No, they haven't refused, but they seem to be dragging their feet about it.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for the unpaid refund discharge?[NEWLINE]agent: Is the school that you used to attend still open?[NEWLINE]user: No. They are closed.[NEWLINE]agent: Have they shutdown permanently?[NEWLINE]user: Yes."}
{"id": "superseg_train_2976", "dialogue": "user: Hello, I have an issue. I withdrew from school and I'm wondering about some things regarding the return of my loan funds.[NEWLINE]agent: You're in the right place then. Here you can learn more about the unpaid refund discharge to see whether you might qualify.[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan FFEL Program?[NEWLINE]user: No, that isn't the case.[NEWLINE]agent: Did the school NOT make a required return of the loan funds after you withdrew?[NEWLINE]user: No, they returned the loan funds.[NEWLINE][BOUNDARY][NEWLINE]user: So how much of my loan will be discharged if I was approved for that?[NEWLINE]agent: Only the portion of your loan that your school should have returned will be discharged. Contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm ready to apply for the unpaid refund discharge?[NEWLINE]agent: Then you must complete the Loan Discharge Application: Unpaid Refund and send the completed form to your loan servicer.[NEWLINE]user: What if I want to apply for an unpaid refund discharge, but my school has closed down?"}
{"id": "superseg_train_2977", "dialogue": "user: How do I decide which income-driven repayment plan to choose within the FSA process?[NEWLINE]agent: Have you decided that an income-driven repayment plan is what you want to proceed with?[NEWLINE]user: Yes, that is my choice[NEWLINE]agent: In that case, you will need to choose the plan that will provide the most benefits to you which are based on your own personal circumstances[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when it says that I must be a new borrower to qualify for the PAYE Plan?[NEWLINE]agent: This means that you must have had no outstanding balance on a Direct Loan or FFEL Program loan when you received a Direct Loan or FFEL Program loan on or after Oct. 1, 2007, and you must have received a disbursement of a Direct Loan on or after Oct. 1, 2011[NEWLINE][BOUNDARY][NEWLINE]user: Are there any implications if I don't recertify my income and family size by the annual deadline?[NEWLINE]agent: In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if it happens that an income-driven repayment plan is not right for me?[NEWLINE]agent: You are advised to contact your loan servicer to discuss other repayment options. In this instance you may be able to extend your repayment period through what is known as the Extended Repayment Plan. You may also be able to qualify for a temporary repayment suspension through a deferment or forbearance[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I didn't recertify my family size by the annual deadline?"}
{"id": "superseg_train_2978", "dialogue": "user: will my repayment plan be divided into similar payments?[NEWLINE]agent: No, your required monthly payment amount may increase or decrease if your income or family size changes from year to year.[NEWLINE]agent: Did you want to know more about recertification?[NEWLINE]user: no I need some other things[NEWLINE][BOUNDARY][NEWLINE]user: about how long will it take to pay back?[NEWLINE]agent: Income-driven repayment plans have different repayment periods.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get them to look at my payment plan if something comes up suddenly?[NEWLINE]agent: You can submit a new application for an incom-driven repayment plan to do this.[NEWLINE]user: so if I lost my job that is all I need to do?[NEWLINE]agent: Yes, if there is a change like loss of employment you can ask your servicer to recalculate your payment amount at any time.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more information about the repayment plans?"}
{"id": "superseg_train_2979", "dialogue": "user: I need help with understanding annual re-certification requirements on income and family size.[NEWLINE]agent: I can help you with that. It's very important that you re-certify your income and family size by the given annual deadline.[NEWLINE]agent: Have you recertified your income by the deadline?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Excellent. Those who don't re-certify would be subject to varying consequences depending on their plan.[NEWLINE][BOUNDARY][NEWLINE]user: What does applying for an income-driven repayment plan allow me to do?[NEWLINE]agent: Completing the application allows you to select an income-driven repayment plan by name or  request that your loan servicer determine what plan you qualify for. The loan servicer would then place you on the plan with the lowest monthly payment.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an outstanding balance on a Direct Loan?[NEWLINE]agent: If you have an outstanding balance on a Direct Loan or FFEL program loan when you received a loan on or after Oct. 1st 2007, you will not qualify for the PAYE plan.[NEWLINE][BOUNDARY][NEWLINE]user: How do REPAYE and ICR plans work?[NEWLINE]agent: Under these plans, your payment is always based on your income and family size, regardless of income changes. For example, if your income increases over time, your payment may be higher than the amount you would have to pay under the 10 year Standard Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What repayment plan is available for FFEL program loans?"}
{"id": "superseg_train_2980", "dialogue": "user: Hi, I'd like to know where can I get more information about income-based payment plans?[NEWLINE]agent:  Want more information about the income - driven repayment plans?[NEWLINE]user: yes[NEWLINE]agent: Explore our Questions and Answers page on Income Driven Plans[NEWLINE][BOUNDARY][NEWLINE]user: How long will I have a refund under each plan?[NEWLINE]agent: Income-based repayment plans have different repayment periods Under all four plans, any remaining loan balance is forgiven if your federal student loans are not paid in full at the end of the repayment period[NEWLINE][BOUNDARY][NEWLINE]user: very well and how do I calculate the amount of my payment?[NEWLINE]agent: You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.[NEWLINE][BOUNDARY][NEWLINE]user: Will the ICR Plan give me benefits for PLUS loans?[NEWLINE]agent: The benefits of this plan will give you the only income-based repayment option available to major PLUS loan borrowers.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the different payment periods?"}
{"id": "superseg_train_2981", "dialogue": "user: Will something happen if I don't get my income and family size recertified by the annual deadline?[NEWLINE]agent: It is really important to recertify before the annual deadline.[NEWLINE]agent: Do you need to know what happens if you don't recertify your income before the deadline?[NEWLINE]user: Yes, I would like to know the answer about recertifying my income.[NEWLINE]agent: The things that will happen vary depending on the plan you have.[NEWLINE]user: What happens if my family size is not recertified?[NEWLINE]agent: The same repayment plan would be enforced if you do not recertify your family size.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an income that is not taxed or do not have an income at all?[NEWLINE]agent: You would have to mark it the online application or paper application and you are not required to supply further documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Are their other repayment options if I do not want an income-driven repayment plan?[NEWLINE]agent: You would need to contact your loan servicer and discuss repayments options such as extending our repayment period or temporarily suspend your repayment through deferment or forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another option besides income-driven plans for PLUS loans for parents?"}
{"id": "superseg_train_2982", "dialogue": "user: Hello i would like to get information about What types of federal student loans can I repay under an income-based repayment plan?[NEWLINE]agent: The table below shows the types of federal student loans you can pay under each of the income-based payment plans.[NEWLINE]user: What happens if I consolidate a FFEL Program Loan?[NEWLINE]agent: You can repay the Direct Consolidation Loan under the REPAYE, PAYE and ICR Plan depending on The type of loan you consolidate.[NEWLINE][BOUNDARY][NEWLINE]user: How do I see the plans?[NEWLINE]agent: Try This Resource Federal Student Loans: Paying Off Your Loans Provides information on federal student loan repayment plan options, finds loan history and loan managers, and makes payments.[NEWLINE][BOUNDARY][NEWLINE]user: and how will my AGI be used?[NEWLINE]agent: Your AGI will be used if you filed a federal tax return in the past two years[NEWLINE]user: yes[NEWLINE]agent: Is your current income not significantly different from the income reported on your most recent federal tax return?[NEWLINE]user: yes[NEWLINE]agent: In that case This may be your adjusted adjusted gross income or alternative income documentation.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I get more information?"}
{"id": "superseg_train_2983", "dialogue": "user: What is involved in applying for an income-driven repayment plan through the FSA?[NEWLINE]agent: Before any application is made, you are advised to contact your loan servicer if you have any queries or questions. Your loan servicer will be able to advise you which plan is the correct one for you[NEWLINE]user: How do I apply for an income-driven repayment plan?[NEWLINE]agent: You have t submit an application which is known as the Income-Driven Repayment Plan Request form[NEWLINE]user: Is my AGI ever used during my income-driven repayment plan application?[NEWLINE]agent: Have you filed a federal income tax return in the past two years?[NEWLINE]user: Yes I have[NEWLINE]agent: And may I ask, is your current income significantly different from the income that was reported on your most recent federal income tax return?[NEWLINE]user: Yes, it's quite different[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: How do I qualify for a PAYE and IBR Plan?"}
{"id": "superseg_train_2984", "dialogue": "user: Hello, what are the low payments for federal loans?[NEWLINE]agent: Hay una tabla donde se relaciona el tipo de prestamo con los tipos de pagos basado en ingresos.[NEWLINE]agent: Puedes considerar un prestamo mediante el   programa FFEL o un pr\u00e9stamo federal Perkins.[NEWLINE]user: En que cosiste este tipo de plan?[NEWLINE]agent: Tiene como objetivo el reembolsar el Pr\u00e9stamo de Consolidaci\u00f3n Directa bajo el Plan REPAYE, PAYE e ICR.[NEWLINE][BOUNDARY][NEWLINE]user: En que consiste AGI?[NEWLINE]agent: It is important to note if you have filed a federal tax return in the past two years.[NEWLINE]user: What is the federal tax return?[NEWLINE]agent: You have to report your current income.[NEWLINE]user: Does the information in both scenarios have to match?[NEWLINE]agent: It is important to report adjusted gross income or alternative income documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to know all the options to be able to cancel my aid loan?[NEWLINE]agent: Sure, an income-based plan is not recommended.[NEWLINE]user: What does this plan consist of?"}
{"id": "superseg_train_2985", "dialogue": "user: Hello there. I need to know what happens if I miss the annual deadline to recertify my income.[NEWLINE]agent: Of course. It's important for you to recertify your income and family size by the specified annual deadline.[NEWLINE]agent: Did you NOT recertify your income by the deadline?[NEWLINE]user: No. I mean yes, but my case is a little specific.[NEWLINE]agent: Did you NOT recertify your income by the deadline and are you under the REPAYE plan?[NEWLINE]user: Yes. That's the issue.[NEWLINE]agent: Then you'll be removed from the REPAYE Plan and placed on an alternative repayment plan.[NEWLINE]user: What changes if I get an alternative repayment plan?[NEWLINE]agent: Under this alternative repayment plan, your required monthly payment is not based on your income.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. So what types of student loans can I repay under an income-driven repayment plan?[NEWLINE]agent: The chart on our website shows the types of federal student loans that you can repay under each of the income-driven repayment plans.[NEWLINE]agent: Did you consolidate a FFEL Program Loan or Federal Perkins Loan into a Direct Consolidation Loan?"}
{"id": "superseg_train_2986", "dialogue": "user: Hello, I need to know what happens if I do not recertify my income and the size of my family?[NEWLINE]agent: It is vitally important to carry out such processes by the specified annual deadline to avoid penalties.[NEWLINE]agent: If you do not carry out such a process, I recommend that you recertify your income on the stipulated date.[NEWLINE]user: Can you tell me more about it?[NEWLINE]agent: If you do not carry out the process in the time limit, you will be presented with other options that you should take into account.[NEWLINE]user: Can you advise me more about that particular case please?[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what the AGI consists of?[NEWLINE]agent: Before continuing, can you tell me if you filed the federal tax return?[NEWLINE]user: What would happen if I did not do it?[NEWLINE]agent: It is important that current income is not different with what you reported on the tax return.[NEWLINE]user: What would happen if I did not make the declaration in the last years?[NEWLINE]agent: It can also be adjusted gross income or some alternative income report.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the income based plan?"}
{"id": "superseg_train_2987", "dialogue": "user: Hello, I would like to know how much you have to pay monthly for an income based payment plan?[NEWLINE]agent: The amounts can vary, it all depends on several factors.[NEWLINE]user: Can you advise me on recertifying?[NEWLINE]agent: It is vitally important that you enter another payment plan request based on income.[NEWLINE][BOUNDARY][NEWLINE]user: What does AGI consist of?[NEWLINE]agent: It is important that you must be clear with the federal tax return in the last two years.[NEWLINE]user: Can you tell me more about the topic?[NEWLINE]agent: It is all based on adjusted gross income, among other things.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the different ways to facilitate help to pay my loans?[NEWLINE]agent: Sure, it's important that the payment plan is based primarily on income."}
{"id": "superseg_train_2988", "dialogue": "user: Can I get a teacher loan forgiveness?[NEWLINE]agent: Are you currently in default on a loan?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: But in case I apply for a teacher loan forgiveness, what should I do if my loan is with a different loan servicers?[NEWLINE]agent: If that's the case, you should submit a separate form to each servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Is the PLUS loan for parents eligible for teacher loan forgiveness?[NEWLINE]agent: No, PLUS loans for parents aren't eligible for this type of forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: What's the maximum amount I can get in loan forgiveness as a full-time secondary education teacher?[NEWLINE]agent: If you didn't teach mathematics, science, or special education, you may receive up to 5000$ in loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm an AmeriCorps Program volunteer, there's anything I should be aware of when applying for a teacher loan forgiveness?"}
{"id": "superseg_train_2989", "dialogue": "user: I want to know if I'm eligible for a teacher loan forgiveness.[NEWLINE]agent: Are you in default on a loan?[NEWLINE]user: I am, yes.[NEWLINE]agent: Then first you should make satisfactory repayment arrangements with the holder of the defaulted loan, if you don't do that first then you wouldn't be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I have to do if the loans are with different loan servicers?[NEWLINE]agent:  just submit a separate form to each of the servicers.[NEWLINE][BOUNDARY][NEWLINE]user: In my case, I taught at school that was included in the TCLI Directory only during my first year of teaching. Would the rest of my teaching years be counted towards the 5 years to qualify for the teacher loan forgiveness?[NEWLINE]agent: Yes, don't worry, the rest of your teaching years on that school will be counted as well.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if I qualify as a highly qualified teacher?[NEWLINE]agent: You must meet some basic requirements to qualify as a highly qualified teacher, with additional requirements depending of if you are a elementary or secondary school teacher and whether you're new to the teaching profession.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know if I'm teaching at a low-income school? I worked in an Indian reservation school."}
{"id": "superseg_train_2990", "dialogue": "user: I have a teacher loan forgiveness question on how much can be forgiven[NEWLINE]agent: If you qualify you may be be eligible for forgiveness of up to $17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.[NEWLINE]agent: Have you taught full-time for five complete and consecutive academic years in a low-income school or educational service agency?[NEWLINE]user: no, but almost there so just need information[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to be eligible for the $17,500 forgiveness?[NEWLINE]agent: Are you a highly qualified full-time mathematics or science teachers who taught students at the secondary level?[NEWLINE]user: no I teach English[NEWLINE]agent: Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: no just an English teacher[NEWLINE]agent: You don't qualify for the full $17,500 loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: If the school I was teaching at was considered low-income for a short time but then it wasn't anymore how will my years be counted?"}
{"id": "superseg_train_2991", "dialogue": "user: what can we get forgiven on a teacher loan?[NEWLINE]agent: The maximum forgiveness amount is either $17,500 or $5,000, depending on the subject area taught.[NEWLINE]agent: Do you have eligible loans under both the Direct Loan Program and the FFEL Program?[NEWLINE]user: yes I do[NEWLINE]agent:  $17,500 or $5,000 is a combined maximum forgiveness amount for both programs[NEWLINE]user: Is it that easy or are there more steps to be eligible for the maximum forgiveness?[NEWLINE]agent: Were you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: No I wasn't[NEWLINE]agent: Were you a highly qualified special education teacher whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: No I didn't work with special ed students[NEWLINE]agent: You are not eligible for the combined maximum forgiveness amount[NEWLINE][BOUNDARY][NEWLINE]user: what loan forgiveness can I get for a Federal Consolidation Loan?"}
{"id": "superseg_train_2992", "dialogue": "user: Hey, greetings to you. You know, i got a student loan, so i have to repay it, but i got a teacher job too. That counts for anything on the loan?[NEWLINE]agent: It does, indeed. Being a teacher can be useful for you, as you can get a loan forgiveness, Which amount can be $17,000 or $5,000, depending on the subject area taught.[NEWLINE]agent: I have to ask, Do you have any loan under both the Direct Loan Program and the FFEL Program?[NEWLINE]user: No, i don't have any loan under any of that.[NEWLINE][BOUNDARY][NEWLINE]user: No problem. Say, if i have a plus loan or that other one, Federal Perkins, i still can use forgiveness?[NEWLINE]agent: Sadly, that's a no. The Plus loans and Federal Perkins Loans are out for this forgiveness. However, you could still be eligible to cut down your Federal Perkins loan based on your employment or volunteer service.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, that's a boomer. Oh, well. Returning to earlier question about how much could get for forgiveness, you said it could be up to $17,500, right? How do i qualify for that?[NEWLINE]agent: Are you a qualified full time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: Yeah, i was teaching science.[NEWLINE]agent: Excellent, then you can be eligible to get a forgiveness up to $17,500.[NEWLINE][BOUNDARY][NEWLINE]user: Nice, nice. Thanks for that info. Look, i have this doubt. Lets say i already have a loan but i fell on default. That would affect my chances for forgiveness?"}
{"id": "superseg_train_2993", "dialogue": "user: I need to know if I'm teaching at a low-income school or educational service agency, please[NEWLINE]agent: The school or educational services agency must be listed in the Teacher Cancellation  Low Income (TCLI) Directory, published each year by the US Department of Education.[NEWLINE]agent: Have you found out if your school or educational services agency is classified as low income?[NEWLINE]user: Not yet[NEWLINE]agent: Is the TCLI Directory available before May 1?[NEWLINE]user: No, just after May 1[NEWLINE][BOUNDARY][NEWLINE]user: What if I am applying for forgiveness of loans that are with different loan servicers?[NEWLINE]agent: In that case, you must submit a separate form to each of them[NEWLINE][BOUNDARY][NEWLINE]user: I have taeaching full time for eight complete and consecutive academic years in a low-income school, am I eligible?[NEWLINE]agent: Yes, you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive loan forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program?"}
{"id": "superseg_train_2994", "dialogue": "user: If I have a defaulted loan, am I eligible for teacher loan forgiveness?[NEWLINE]agent: Are you currently in default with your loan?[NEWLINE]user: Yes, unfortunately, I am[NEWLINE]agent: You will not be eligible for forgiveness of that loan unless you make satisfactory arrangements with the holder of the defaulted loan[NEWLINE][BOUNDARY][NEWLINE]user: What is one of the additional requirements of teacher loan forgiveness for elementary, middle or secondary school teachers who are not new to the profession?[NEWLINE]agent: One of the requirements is that the individual must be made available to the public upon request[NEWLINE][BOUNDARY][NEWLINE]user: What way do I go about applying for teacher loan forgiveness?[NEWLINE]agent: You need to submit a completed Teacher Loan Forgiveness Application to your loan servicer. You must have completed the required five consecutive years of qualifying teaching[NEWLINE]user: I have loans with different loan servicers and am applying for forgiveness, will that cause a problem?[NEWLINE]agent: You will need to submit a separate form to each loan servicer[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to receive teacher loan forgiveness on PLUS loans or Federal Perkins Loans?"}
{"id": "superseg_train_2995", "dialogue": "user: I'm part of the teacher loan program and I wanted to know if I can receive loan forgiveness or not.[NEWLINE]agent: Of course. You can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.[NEWLINE]user: Well, what if I complete five years of qualifying teaching and then I get forgiveness of my Direct Loans?[NEWLINE]agent: If you complete five consecutive years of qualifying teaching and receive forgiveness of your Direct Loans under the Teacher Loan Forgiveness Program, any payments you made on your Direct Loans during that five-year period can not be counted toward the required 120 monthly payments for the Public Service Loan Forgiveness Program.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that makes sense. And what if I'm applying for forgiveness of loans from different loan servicers?[NEWLINE]agent: In that case you must submit a separate form to each of them.[NEWLINE][BOUNDARY][NEWLINE]user: But I can receive forgiveness, right? I mean, if I'm under the teacher loan forgiveness program.[NEWLINE]agent: Yes, you can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.[NEWLINE]user: What do I need to do to receive public service loan forgiveness then?[NEWLINE]agent: You would need to make 120 more qualifying monthly payments.[NEWLINE][BOUNDARY][NEWLINE]user: That's a lot, but it's fair enough. Can you tell me more about the teacher loan forgiveness and the benefits of the AmeriCorps program, please?[NEWLINE]agent: Are you an AmeriCorps Program volunteer?[NEWLINE]user: Yes, I am."}
{"id": "superseg_train_2996", "dialogue": "user: Hello, I want to know if my federal student loans can be forgiven if I have worked as a teacher.[NEWLINE]agent: Of course. Learn about the forgiveness program to see whether you qualify.[NEWLINE]agent: Did you teach full-time for five complete and consecutive academic years in a low-income school or educational service agency, and do you meet the other listed qualifications?[NEWLINE]user: Yes, I do![NEWLINE]agent: Then you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.[NEWLINE]user: I see. What if I have a federal consolidation loan?[NEWLINE]agent: In that case you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized Federal Stafford Loan, or Unsubsidized Federal Stafford Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What are the eligibility requirements then?[NEWLINE]agent: Well, you must not have had an outstanding balance on Direct Loans or Federal Family Education Loan FFEL Program loans as of Oct. 1, 1998, or on the date that you obtained a Direct Loan or FFEL Program loan after Oct. 1, 1998.[NEWLINE][BOUNDARY][NEWLINE]user: Now that's interesting, thank you. What do I need to do to receive the maximum $ 17,500 in loan forgiveness?[NEWLINE]agent: Are you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: No, sorry.[NEWLINE]agent: Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: No, I'm not."}
{"id": "superseg_train_2997", "dialogue": "user: How much loan forgiveness could I possibly get?[NEWLINE]agent: The most loan forgiveness you could get is either$17,500 or $5,000 and it is determined by what subject area you taught.[NEWLINE]user: What if I have eligible loans under both Direct Loan and FFEL Program?[NEWLINE]agent: You still can only receive a combined maximum forgiveness of $17,500 or $5,000.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to submit a seperate application for both?[NEWLINE]agent: Yes, you would need to submit a seperate application for both.[NEWLINE][BOUNDARY][NEWLINE]user: What a the eligibility requirements for me to get up to $17,500 loan forgiveness?[NEWLINE]agent: Did you teach as a highly qualified full-time math or science teacher at the secondary level.[NEWLINE]user: No, I did not teach those subjects or at that level.[NEWLINE]agent: Are you a highly qualified special ed teacher at the elementary or secondary level whose primary responsibility was to provide special ed to children with disabilities?[NEWLINE]user: No, I am not a special ed teacher."}
{"id": "superseg_train_2998", "dialogue": "user: I want to find out more about who is handling my school loan[NEWLINE]agent: We can help you learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: where do I go for info if the loan isn't with the Department of Education?[NEWLINE]agent: Do you have FFEL Program loans that are not owned by ED?[NEWLINE]user: yes[NEWLINE]agent: You should contact your servicer[NEWLINE][BOUNDARY][NEWLINE]user: what do I do after I get the welcome letter on a loan transfer?[NEWLINE]agent: You should start sending in payments to the new servicer[NEWLINE]user: what happens to my loan in a transfer?[NEWLINE]agent: It just means that a new servicer will provide the support you need to fully repay your loans[NEWLINE]user: if it is a Department of Education loan and they transfer it does it become something else?"}
{"id": "superseg_train_2999", "dialogue": "user: I'd like to know what I can expect from the person in charge of my Student Loan.[NEWLINE]agent: We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out who my servicer is?[NEWLINE]agent: You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.[NEWLINE][BOUNDARY][NEWLINE]user: I got an email about a loan transfer. Why is that?[NEWLINE]agent: In some cases, a loan can be transferred from one servicer to another servicer but your loan will still be owned by ED.[NEWLINE]agent: Did the email say that your loan had been transferred?[NEWLINE]user: No, I think it was just explaining what the process was but I didn't really read it all.[NEWLINE][BOUNDARY][NEWLINE]user: And how exactly does a loan servicer help me?[NEWLINE]agent: A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.[NEWLINE]user: Oh cool, it's free. What if I move or something?"}
{"id": "superseg_train_3000", "dialogue": "user: hi could you tell me who is my student loan manager?[NEWLINE]agent: Of course Learn about the role student loan servicers play in the repayment process and which servicer handles your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: and how do I find out who my loan manager is?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: ok i also want contact information for non-ED loans[NEWLINE]agent: Do you have FFEL Program loans that are not owned by ED?[NEWLINE]user: no[NEWLINE]agent: Not sure who your administrator is?[NEWLINE]user: if i'm not sure[NEWLINE]agent: in that caseFind the most recent communication from the entity that sends you invoices for your loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: and should I ask for help from another company?"}
{"id": "superseg_train_3001", "dialogue": "user: Hello, I would like to know Who is my student loan administrator?[NEWLINE]agent: It is important to first know the role that student loan administrators play in the repayment process and which administrator handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I receive the welcome letter from my new administrator?[NEWLINE]agent: You must do the following, do you want to know?[NEWLINE]user: no, i would like to know what happens if my loan is transferred to a new administrator?[NEWLINE]agent: All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans....[NEWLINE][BOUNDARY][NEWLINE]user: And specifically, what do loan managers do?[NEWLINE]agent: A loan servicer is a company we assign to handle billing and other services on your federal student loan on our behalf, at no cost to you.[NEWLINE]agent: And do you know what happens if your circumstances change at any time during your refund period?[NEWLINE]user: if i wanted to know[NEWLINE]agent: in that case your loan manager will be able to help you.[NEWLINE]user: And what else can my administrator help me with?"}
{"id": "superseg_train_3002", "dialogue": "user: Hello, I came here to learn more about my student loan servicer.[NEWLINE]agent: Then you're in the right place. Here you can learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: If I contact you, can you tell my loan status?[NEWLINE]agent: Yes, we can tell you your loan status.[NEWLINE]user: Can I also ask you about my bill?[NEWLINE]agent: Yes, you can ask us about your bill.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to identify my servicer, too?[NEWLINE]agent: Yes. We have a list of loan servicers for loans that the U.S Department of Education ED owns.[NEWLINE]agent: Do you want to find out who your loan servicer is?[NEWLINE]user: Yes, exactly.[NEWLINE]agent: In that case you can call the Federal Student Aid Information Center FSAIC at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have loans from the HEAL program, in default?"}
{"id": "superseg_train_3003", "dialogue": "user: Hello, I would like to know Who is my student loan administrator?[NEWLINE]agent: Of course, we can also help you learn about the role student loan administrators play in the repayment process and which administrator handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I contact for information on loans?[NEWLINE]agent: Is your loan for the current or next school year?[NEWLINE]user: yes for the current school year[NEWLINE]agent: In that case contact your school's financial aid office directly for information on[NEWLINE][BOUNDARY][NEWLINE]user: Another question, these days a private company contacted me to ask me to pay the registration fees, is that normal?[NEWLINE]agent: in that case it is not us, you must withdraw it is a scam.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks for the warning, I'll keep that in mind. something else I would like to have more understanding of loan transfers, could you help me?[NEWLINE]agent: Of course In some cases, we need to transfer loans from one administrator to another administrator.[NEWLINE]user: and can they transfer it to other administrators?"}
{"id": "superseg_train_3004", "dialogue": "user: What can I learn about my student loan servicer?[NEWLINE]agent: You can learn about the student loan servicers and what role they play in the repayment process.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if my loan is transferred to another loan servicer?[NEWLINE]agent: You should receive an email or letter from your assigned servicer to tell you about the transfer.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans that are not owned by ED?[NEWLINE]agent: Then you would need to contact your servicer for details about repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: What if my federal student loan was transferred from one servicer to a different one?[NEWLINE]agent: The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans not owned by ED and need to contact them?[NEWLINE]agent: Do you need to contact your FFEL Program loans not owned by ED servicer?[NEWLINE]user: Yes, I do need to contact them about details."}
{"id": "superseg_train_3005", "dialogue": "user: hi[NEWLINE]agent: For that kind of matters, you can use our information tools to determine which servicer handles your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, but what if my student loans are from a servicer which is not with the Department of Education?[NEWLINE]agent: For those kind of loans, you'll have to contact the servicer itself to get any details about it and any other data related to repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Well, i suppose that's what will be done. Hey, Can you explain to me what a servicer can do?[NEWLINE]agent: Sure. As you probably know already, they are related to loans management, so in a formal way, they are companies that we assign to handle the billing and other services on your federal student loan on our behalf. That service is done without any cost for you.[NEWLINE]agent: Just for checking, Have your current loan conditions changed lately?[NEWLINE]user: You know what?, I fact, they have change, yeah.[NEWLINE]agent: Understood. In that case, you'll find that your loan servicer will be a great help to you.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I hope that be true, honest. So, going back a little, Can't you help me to know who's my servicer then?[NEWLINE]agent: Not if your loan isn't owned by ED. But, if happens that you have a loan owned by the Department of Education, then you can make use of the following number for the Federal Student Aid Information Center: 1-800-433-3243-[NEWLINE][BOUNDARY][NEWLINE]user: O.K., got it. I can be handy, i guess. Look, I'm not saying it's my case, but what can I do if lets say, I'm still going to classes and got this disbursed loan?"}
{"id": "superseg_train_3006", "dialogue": "user: Hi, I need to know who my loan manager is, please.[NEWLINE]agent: This loan servicer is intended to manage your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: What requirements should be managed for non-ED loans?[NEWLINE]agent: FFEL Program loans are unrelated to others[NEWLINE]user: The FFEL Program loan is linked to ED[NEWLINE]agent: Your administrator must have all this information at hand[NEWLINE][BOUNDARY][NEWLINE]user: Those loans is for this or the other year?[NEWLINE]agent: Your school's financial aid office must have that information[NEWLINE][BOUNDARY][NEWLINE]user: Can the school be the entity that administers my loans?[NEWLINE]agent: Yes of course, contact that one among them they have the information[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay federal student loan assistance?"}
{"id": "superseg_train_3007", "dialogue": "user: Hello, i'm about to start my loan repayment and was told about some counseling, Would you help me there, please?[NEWLINE]agent: O.k, lets check. You probably mean Exit Counseling. Are you familiarized with that figure?[NEWLINE]user: No, i'm afraid not.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K. Do you even know if you are eligible to that option?[NEWLINE]user: Ah, yeah, yeah. That i read about it. I think it has to do with folks that have taken loans or something, right?[NEWLINE]agent: Well, yeah, kinda. It is meant for those students who have received a loan, under the subsidized, unsubsidized or plus options, but have graduated or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, see? I told you i knew something. Anyway, what would i need to get that counseling thing?[NEWLINE]agent: Is quite simple, really. All you need is to have your verified Federal Student Aid ID.[NEWLINE]user: Oh, really?. And that would be all you'll ask? Then what?[NEWLINE]agent: Then, you can go through all the proper process to to the Exit Counseling, no more or less.[NEWLINE][BOUNDARY][NEWLINE]user: So, sorry, but i wasn't paying too much attention. For which circumstances is this counseling valid?"}
{"id": "superseg_train_3008", "dialogue": "user: Hello, how you doing? Please i need some guidance about the exit counseling option, because i'm on a Federal Loan program.[NEWLINE]agent: Greetings. Lets see. Do you know anything about Exit Couseling?[NEWLINE]user: No, sorry, but i don't too much of it.[NEWLINE][BOUNDARY][NEWLINE]agent: But you are aware about who are supposed to go through it?[NEWLINE]user: Oh yeah, I was told that it goes for those who have a federal loan but has some kind of specifics conditions, is that right?[NEWLINE]agent: You're not mistaken. Effectively, Exit Counseling is reserved for those students who want to prepare themselves for repaying their loans, being these from federal programs. In any case, you must go through counseling each time you drop below half-time enrollment, you graduate or you leave the school.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. It seems wider that i thought. This counseling takes too long to do it?[NEWLINE]agent: Not at all.  It is a very simple process. Most people just need about 20 or 30 minutes to successfully complete the counseling session.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, not much time. I like that. So, what kind of documentation do i need to gather for counseling?[NEWLINE]agent: Not much as you think. Only necessary document you'll need is your FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Really? That's wonderful. So, just checking, this option is mainly for preparation for repay loans, isn't?"}
{"id": "superseg_train_3009", "dialogue": "user: What exactly is Exit Counseling?[NEWLINE]agent: Has someone explained to you what Exit Counseling is pertaining to your federal student loan?[NEWLINE]user: No one has explained to me what Exit Counseling is?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know that you are supposed to complete Exit Counseling because you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program?[NEWLINE]user: No, I was never told about Exit Counseling and that I should complete it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it would take for the entire Exit Counseling session?[NEWLINE]user: No, I do not know how long the session would take.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need to complete the session?[NEWLINE]user: Yes, I know I need my Verified FSA ID.[NEWLINE]agent: Yes, you are correct that you need a Verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete the Exit Counseling?"}
{"id": "superseg_train_3010", "dialogue": "user: need exit counseling info[NEWLINE]agent: Would you like to know more about Exit Counseling?[NEWLINE]user: yes please[NEWLINE]agent: Exit counseling provides information to prepare you to repay your federal student loan.[NEWLINE]user: Do I need the counseling for any loan?[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling when certain events occur.[NEWLINE][BOUNDARY][NEWLINE]user: will I need to do it?[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling each time you drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: how much time does this take up?[NEWLINE]agent: You must complete the process in a single session that lasts around 20-30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to bring with me?"}
{"id": "superseg_train_3011", "dialogue": "user: Can you please tell me about exit counseling?[NEWLINE]agent: Are you preparing to repay a federal student loan?[NEWLINE]user: I am indeed preparing to pay off my loan.[NEWLINE]agent: Exit counseling provides important information to prepare you to repay your federal student loan.[NEWLINE]agent: Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?[NEWLINE]user: Yes, I have.[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program you must complete the exit counseling.[NEWLINE][BOUNDARY][NEWLINE]user: How long does the counseling process take?[NEWLINE]agent: The entire counseling process must be completed in a single session and most people complete it in twenty to thirty minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything with me in order to complete the counseling?[NEWLINE]agent: You will need your verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this exit counseling?"}
{"id": "superseg_train_3012", "dialogue": "user: I've heard about exit counseling and I came here wanting to know what exactly that is and how it works. Can you please tell me more about it?[NEWLINE]agent: Of course. Are you wondering what exit counseling is?[NEWLINE]user: Yes, like I mentioned above.[NEWLINE]agent: Well, exit counseling provides important information to prepare you to repay your federal student loan.[NEWLINE]user: What if I have received a PLUS loan under the Direct Loan Program?[NEWLINE]agent: In that case you must complete exit counseling each time you drop below half-time enrollment, graduate or leave the school.[NEWLINE]user: Wait, I have to complete exit counseling when graduating, too?[NEWLINE]agent: Yes, you do.[NEWLINE][BOUNDARY][NEWLINE]user: That's interesting, didn't know that. And who needs to complete exit counseling?[NEWLINE]agent: Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the (FFEL) Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: Do I also need a verified FSA ID for this?"}
{"id": "superseg_train_3013", "dialogue": "user: Why do I need exit counseling when dealing with federal student aid?[NEWLINE]agent: Do you know what Exit Counseling is?[NEWLINE]user: Actually, I do not know exactly what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the exit counseling?[NEWLINE]user: Yes, I know I am supposed to complete it but not why.[NEWLINE]agent: It is a step required for students who leave school, graduate, or fall below half-time student for PLUS loan, subsidized or unsubsidized loan under the Direct Loan Program or the FFEL Program.[NEWLINE][BOUNDARY][NEWLINE]user: What information does exit counseling provide?[NEWLINE]agent: Exit counseling gives important information that helps you prepare to repay your federal student loan.[NEWLINE]user: How do I complete exit counseling online?[NEWLINE]agent: You would look under Complete Exit Counseling and then log in to start.[NEWLINE]user: What if I leave school do I need exit counseling?"}
{"id": "superseg_train_3014", "dialogue": "user: exit counseling info[NEWLINE]agent: Did you want to know what Exit Counseling is?[NEWLINE]user: yes[NEWLINE]agent: Exit counseling provides important information to prepare you to repay your federal student loan[NEWLINE]agent: Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?[NEWLINE]user: no, just wanted to be prepared[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to have to do this counseling?[NEWLINE]agent: You will need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: who needs to complete the exit counseling?[NEWLINE]agent: Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: will I need this if I drop out without finishing or I transfer?"}
{"id": "superseg_train_3015", "dialogue": "user: I need some information about the Graduated Repayment Plan.[NEWLINE]agent: I can assist you with that. The Graduated Repayment Plan allows you to start your loan with smaller payments that will increase every two years. You will make these payments for up to 10 years, depending on the amount of your loan.[NEWLINE]agent: Are you considered low income right now, but expect your income to increase over time?[NEWLINE]user: No, I'm not considered low income.[NEWLINE][BOUNDARY][NEWLINE]user: Do the payments differ for someone with a direct consolidation loan?[NEWLINE]agent: Yes. The length of your repayment period will depend on the amount of your total education loan debt.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Loan Simulator?[NEWLINE]agent: The loan simulator allows you to get an estimate of your payment amount. Be aware that this is just an estimate and you should contact your loan servicer to figure out the best loan repayment plan for you.[NEWLINE][BOUNDARY][NEWLINE]user: What type of loans are eligible for the Graduated Repayment Plan?[NEWLINE]agent: Loans taken under the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for this plan.[NEWLINE]user: Where can I find more information on eligible federal loans?"}
{"id": "superseg_train_3016", "dialogue": "user: I heard about a repayment plan which isn't all at once and would like information.[NEWLINE]agent: Yes the Graduated Repayment Plan starts with lower payments that increase every two years, and payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]agent: Are you in a low paying job?[NEWLINE]user: Yes and I was worried about being hampered by huge debt repayment.[NEWLINE]agent: Well if your income is low now but you expect it to increase steadily over time, this plan may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are all Federal Student Aid eligible for this graduated repayment?[NEWLINE]agent: A list of loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan FFEL Program which are eligible for the Graduated Repayment Plan can be found here.[NEWLINE]user: Does the list include the Direct Subsidized Loans?[NEWLINE]agent: Yes it is eligible.[NEWLINE][BOUNDARY][NEWLINE]user: How often must I make a payment my loan?[NEWLINE]agent: You must make monthly payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are there criteria for the amount that I must pay?"}
{"id": "superseg_train_3017", "dialogue": "user: Hello, I would like to obtain information about The Graduate Payment Plan[NEWLINE]agent: Payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]agent: Are your income low now?[NEWLINE]user: yes[NEWLINE]agent: If your income is low now, but you expect it to increase steadily over time, this plan may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: What type of loans can I be eligible for?[NEWLINE]agent: The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:[NEWLINE]user: What type of loans can I be eligible for?[NEWLINE]agent: The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:[NEWLINE]user: What programs are eligible for the Graduate Payment Plan?[NEWLINE]agent: William D. Ford Federal Direct Loan Direct Program and Federal Family Education Loan Program FFEL[NEWLINE][BOUNDARY][NEWLINE]user: And what about the monthly payments for consolidation loans?"}
{"id": "superseg_train_3018", "dialogue": "user: Hello, I would like to know what the Graduate Payment Plan is like[NEWLINE]agent: Of course Payments are made for up to 10 years between 10 and 30 years for consolidation loans[NEWLINE]agent: Your income is low now, but do you expect it to increase steadily over time?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and how are the monthly payments in this plan?[NEWLINE]agent: Under this plan, your monthly payments start low and increase every two years[NEWLINE]user: And how is the monthly payments for consolidation loans?[NEWLINE]agent: your payments are monthly[NEWLINE]user: What if I have a direct consolidation loan?[NEWLINE]agent: If you have a Direct Consolidation Loan or an FFEL Consolidation Loan, the length of your repayment period will depend on the total amount of your education loan debt.] This total education loan debt includes the amount of your consolidation loan and your other student loan debt....[NEWLINE]user: What if I have other loan debts?"}
{"id": "superseg_train_3019", "dialogue": "user: I need some information about the Graduated Repayment Plan.[NEWLINE]agent: Allow me to assist you with that. Under the Graduated Repayment Plan, payments start low and increase every two years. These payments will be made for up to 10 years.[NEWLINE]agent: Are you considered low income, but expect your income to increase over time?[NEWLINE]user: Yes. I'll be making more money later on.[NEWLINE]agent: Great. This plan could be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are FFEL Consolidation Loans eligible for this plan?[NEWLINE]agent: Yes, they are.[NEWLINE]user: What other loans are eligible?[NEWLINE]agent: Most loans from the William D. Ford Federal Direct Loan Program and the FFEL Program are eligible for this plan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the loan simulator to estimate my payments under the Graduated Repayment Plan?[NEWLINE]agent: Absolutely. We recommend that you use our loan simulator before you contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: How will my payments differ with a FFEL Consolidation Loan?"}
{"id": "superseg_train_3020", "dialogue": "user: Please, tell me about the Graduated Repayment Plan[NEWLINE]agent: Sure. Payments are made for up to 10 years between 10 and 30 years for consolidation loans[NEWLINE]agent: Do you hope to constantly increase your income over time?[NEWLINE]user: Yes, I hope that[NEWLINE]agent: Ok, check this plan, maybe is good for you[NEWLINE][BOUNDARY][NEWLINE]user: What loans are eligible for the Graduated Repayment Plan?[NEWLINE]agent: Check the list below[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about monthly payments for Federal Education Loans except Consolidation Loans?[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: How can I include other student loan debts in determining the repayment period of my Direct Consolidation Loan?[NEWLINE]agent: You need to be sure to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want considered in the determination of your repayment period[NEWLINE][BOUNDARY][NEWLINE]user: How can I use the Loan Simulator to Estimate my Eligibility and Payment Amount Under the Graduated Repayment Plan?"}
{"id": "superseg_train_3021", "dialogue": "user: I heard my payments on a graduated repayment plan will go higher so I wanted to know when that will happen[NEWLINE]agent: Payments will increase every two years[NEWLINE]agent: Do you expect your income to increase steadily over time?[NEWLINE]user: no, not the way things are in the economy today[NEWLINE][BOUNDARY][NEWLINE]user: how much can the payments increase?[NEWLINE]agent: They won't be more than three times greater than any other payment[NEWLINE][BOUNDARY][NEWLINE]user: is this true for the unsubsidized stafford loan?[NEWLINE]agent: Yes, Unsubsidized Federal Stafford Loans are eligible for the Graduated Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: how long will I have to make payments?[NEWLINE]agent: Monthly payments are made for up to 10 years for all loan types except Direct Consolidation Loans and FFEL Consolidation Loans[NEWLINE][BOUNDARY][NEWLINE]user: would a direct unsubsidized loan also be eligible for this repayment plan?"}
{"id": "superseg_train_3022", "dialogue": "user: I need some info about the graduated repayment plan[NEWLINE]agent: Sure. In this plan, payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]user: What if my income is very low now?[NEWLINE]agent: Don't worry, this plan is good for you[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the monthly payments for consolidation loans?[NEWLINE]agent: Null[NEWLINE]agent: Do you have a Direct Consolidation Loan or FFEL Consolidation Loan?[NEWLINE]user: Yes, that's right[NEWLINE]agent: Then the length of your repayment period will depend on the amount of your total education loan indebtedness. This total education loan debt includes the amount of your consolidation loan and your other student loan debt.[NEWLINE]user: Can I  include other student loan debt in the determination of the repayment period for my Direct Consolidation Loan?[NEWLINE]agent: Yes, you can. Be sure to include those loans in your consolidation application in the section to list the loans that you do not want to consolidate, but that you want to consider in determining your repayment period.[NEWLINE][BOUNDARY][NEWLINE]user: How to use a loan simulator to estimate my eligibility and payment amount?"}
{"id": "superseg_train_3023", "dialogue": "user: Hello, I would like you to help me choose the direct loan MPN[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and after logging in what should I do?[NEWLINE]agent: you must click on View demo[NEWLINE][BOUNDARY][NEWLINE]user: okay. And could you tell me what a Master Note (MPN) is?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: and is there something for parents of college students?[NEWLINE]agent: Of course Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: and can i receive more than one loan?"}
{"id": "superseg_train_3024", "dialogue": "user: Where do I get started to learn more about the loan master promissory note[NEWLINE]agent: Are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: You would select the option for MPN for Direct Subsidized Loans or Direct Unsubsidized Loans available to eligible undergraduate students[NEWLINE]user: what kind of info will it have?[NEWLINE]agent: You can view a demonstration to help you out[NEWLINE][BOUNDARY][NEWLINE]user: will I also get more info with my promissory note?[NEWLINE]agent: Yes, it explains the terms and conditions of your loan[NEWLINE][BOUNDARY][NEWLINE]user: where can I log in and do more?[NEWLINE]agent: I can give you a link so you can Log In[NEWLINE][BOUNDARY][NEWLINE]user: what's the use of the promissory note?"}
{"id": "superseg_train_3025", "dialogue": "user: Hello, I would like you to help me choose the direct loan MPN[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a graduate / professional student?[NEWLINE]user: yes[NEWLINE]agent: Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what a Master Note is?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the parents of a university student?[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: and can i receive more than one loan?"}
{"id": "superseg_train_3026", "dialogue": "user: hello could you help me choose the direct loan MPN[NEWLINE]agent: Of course are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE]user: and what should I do after logging in?[NEWLINE]agent: after starting the section you must go to the section See demo[NEWLINE][BOUNDARY][NEWLINE]user: okay. Could you also tell me what a master promissory note is?[NEWLINE]agent: Of course The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a graduate student already?[NEWLINE]agent: Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.[NEWLINE]user: where can i find more information?"}
{"id": "superseg_train_3027", "dialogue": "user: hello could you help me to choose the MPN of direct loan that I want to obtain[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: ok and could you tell me what a Master Note is?[NEWLINE]agent: Of course The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I see more information on the page?[NEWLINE]agent: click on View demo there will have more information[NEWLINE][BOUNDARY][NEWLINE]user: and is that MPN legal?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.[NEWLINE]user: and what does that document do?"}
{"id": "superseg_train_3028", "dialogue": "user: hello could you help me to choose the MPN of direct loan that I want to obtain[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: a graduate / professional student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: father of a college student?[NEWLINE]user: yes[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and could you tell me what a Master Note is?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.[NEWLINE]user: and is this document legal?"}
{"id": "superseg_train_3029", "dialogue": "user: Hello, could you help me choose the direct loan MPN that I want to obtain?[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE]user: ok and what else do you recommend me right now?[NEWLINE]agent: it is important that you search More information on the page[NEWLINE][BOUNDARY][NEWLINE]user: ok, and could you give me more information about what is a Master Note?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.[NEWLINE]user: and could I receive more than one loan?[NEWLINE]agent: You may receive more than one loan under an MPN over a period of up to 10 years to pay for your or your child's educational costs, provided the school is authorized to use the MPN in this manner and chooses to do so. The school will inform you what loans, if any, you are eligible to receive.[NEWLINE][BOUNDARY][NEWLINE]user: okay. And what about a graduate student?"}
{"id": "superseg_train_3030", "dialogue": "user: How do I choose the correct Direct Loan MPN within the FSA application process?[NEWLINE]agent: Are you currently an undergraduate student?[NEWLINE]user: Yes I am[NEWLINE]agent: You then use this particular MPN for Direct Subsidized Loans or Direct Unsubsidized Loans which are available to eligible undergraduate students[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Graduate or a Professional Student?[NEWLINE]agent: You then need to locate the correct MPN which will allow you to borrow federal student loans. This category of student can be eligible for Direct Unsubsidized Loans, Direct PLUS Loans or both. An MPN is needed for each loan type that you intend to avail of[NEWLINE][BOUNDARY][NEWLINE]user: What is a Master Promissory Note (MPN)?[NEWLINE]agent: The MPN is a legal document which outlines that you promise to repay your loan and any interest and fees to the US Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a parent of an undergraduate student, does this make any difference to the MPN process?[NEWLINE]agent: In this situation, you use the PLUS MPN for Direct PLUS Loans which are available to parents of undergraduate students[NEWLINE][BOUNDARY][NEWLINE]user: What is contained within an MPN when applying for federal student aid?"}
{"id": "superseg_train_3031", "dialogue": "user: hi could you help me How to correct or update your FAFSA application[NEWLINE]agent: Of course Learn what types of fixes and updates you can make and how to make them[NEWLINE][BOUNDARY][NEWLINE]user: And what kind of changes can I make to my FAFSA form once it has been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: did you make any mistake?[NEWLINE]user: yes[NEWLINE]agent: did you make a mistake in what you reported on the FAFSA?[NEWLINE]user: well in that not[NEWLINE][BOUNDARY][NEWLINE]user: and can the information I gave be changed?[NEWLINE]agent: There are only a few cases where you will want or need to change the information you reported.[NEWLINE][BOUNDARY][NEWLINE]user: and I can update if my situation has changed?"}
{"id": "superseg_train_3032", "dialogue": "user: can you tell me how to update FAFSA[NEWLINE]agent: Of course, review how it works FAFSA[NEWLINE][BOUNDARY][NEWLINE]user: KNOW THE OPERATION OF FAFSA, NOW HOW I DO THE UPDATE[NEWLINE][BOUNDARY][NEWLINE]agent: Perfect, before updating check the corresponding corrections[NEWLINE]user: Okay, I will start making the respective corrections[NEWLINE]agent: watch for the information you put on the form[NEWLINE]user: I am making the respective corrections[NEWLINE][BOUNDARY][NEWLINE]user: Check if you have any information supplied with errors[NEWLINE]agent: Check your SSN and correct if you have errors[NEWLINE][BOUNDARY][NEWLINE]user: I am adding an eleventh school to correct the error"}
{"id": "superseg_train_3033", "dialogue": "user: hi can you help update my FAFSA application[NEWLINE]agent: Of course we can give you information so that you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know what changes you can make to your FAFSA once it has been processed?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to make changes to your FAFSA?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to change the information later?[NEWLINE]agent: There are some cases in which you will want or need to change the information you reported.[NEWLINE][BOUNDARY][NEWLINE]user: If the number of family members changes as a result of a change in my marital status, what should I do?[NEWLINE]agent: in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake in what you reported on the FAFSA?"}
{"id": "superseg_train_3034", "dialogue": "user: hi could you help me update my FAFSA application[NEWLINE]agent: Of course, we can help you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what kind of changes can I make to my FAFSA form once it has been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: did you make a mistake on the form?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: did you fill out a FAFSA using an incorrect social security number (SSN)?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Has your situation changed?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to add or remove a school?"}
{"id": "superseg_train_3035", "dialogue": "user: Hello, I would like to know How do I make changes to my FAFSA form?[NEWLINE]agent: You can make changes in one of the following ways[NEWLINE]agent: Did you file an amended 1040X return?[NEWLINE]user: yes[NEWLINE]agent: Contact your school's financial aid office to discuss whether it would be appropriate for the school to adjust the information on your FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: and what items should i update?[NEWLINE]agent: You must update anything that changes your dependency status, for example, you are now pregnant or under legal guardianship, except for a change in your marital status[NEWLINE]user: that is to say that if I am pregnant I must also update[NEWLINE]agent: is correct You must update anything that changes your dependency status, for example now you are pregnant[NEWLINE][BOUNDARY][NEWLINE]user: And what are the questions on the form for?[NEWLINE]agent: Most of the questions on the FAFSA form want to know your situation from the day you sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: and what method do you recommend?"}
{"id": "superseg_train_3036", "dialogue": "user: I need help with making updates to my FAFSA application.[NEWLINE]agent: I can help you understand what types of corrections and updates you can make and how to make them.[NEWLINE][BOUNDARY][NEWLINE]user: That would be great. Can I make any changes to my FAFSA application once it's been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make a mistake that needs to be corrected on your FAFSA form?[NEWLINE]user: No. I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you happen to file out your FAFSA form using an incorrect SSN?[NEWLINE]user: No. My social security number was correct.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to make updates, because there have been changes to your current situation?[NEWLINE]user: Yes. I need to change my contact information.[NEWLINE]agent: Most of the information on your FAFSA form cannot be changed, because it must be accurate as of the day you originally signed it.[NEWLINE]agent: Have you spent any of your savings since filing your FAFSA form?[NEWLINE]user: Yes. I have."}
{"id": "superseg_train_3037", "dialogue": "user: hi could you help me how to update my FAFSA application[NEWLINE]agent: Of course, we can help you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of changes can I make to my FAFSA form once it has been processed[NEWLINE][BOUNDARY][NEWLINE]agent: did you make a mistake on the form?[NEWLINE]user: yes[NEWLINE]agent: did you make a mistake in what you reported on the FAFSA?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: And what are the questions on the form for?[NEWLINE]agent: Most of the questions on the FAFSA form want to know your situation from the day you sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I do when I enter the page?"}
{"id": "superseg_train_3038", "dialogue": "user: can you help me make a correction on my fafsa application?[NEWLINE]agent: We can help you with what types of corrections and updates you can make and how to make them.[NEWLINE][BOUNDARY][NEWLINE]user: what can I change if you already accepted my application?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make a mistake on the FAFSA form?[NEWLINE]user: no, I want to update some numbers I put on it[NEWLINE][BOUNDARY][NEWLINE]agent: Did you file a FAFSA form using an incorrect social security number?[NEWLINE]user: no, that was correct[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to update information for a situation that has changed?[NEWLINE]user: yes, I have updated information[NEWLINE]agent: Most information can not be updated because it must be accurate as of the day you originally signed your FAFSA form.[NEWLINE]user: so I can't update my new savings amount?"}
{"id": "superseg_train_3039", "dialogue": "user: hi can you give me information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: yes[NEWLINE]agent: the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years[NEWLINE]user: Why do the 2011 rates not allow assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: What do these metrics include?[NEWLINE]agent: These metrics include a repayment rate, two debt-to-earnings ratios, and three median student loans.[NEWLINE]user: What do you recommend for downloads?[NEWLINE]agent: I recommend the downloadable spreadsheet[NEWLINE]user: And what happens if the programs do not comply with the measures?"}
{"id": "superseg_train_3040", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Spreadsheet provides the public with information on educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: no[NEWLINE]user: Since when was the new metric calculation of the programs implemented?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]user: Why do information rates not allow assumptions to be made?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: And what happens when the programs do not meet the debt?[NEWLINE]agent: These informative rates were prepared before the years that programs that fail to meet debt measures must provide debt warnings and may lose eligibility after failing three of four consecutive years.[NEWLINE]user: Which loans were calculated for disclosure purposes?"}
{"id": "superseg_train_3041", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: yes[NEWLINE]agent: The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.[NEWLINE]user: why can't reporting rates form a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: What if the program had less than 30 students?[NEWLINE]agent: The 2011 GE reporting rates were not calculated for a GE program if the program had 30 or fewer alumni in the relevant two-year period.[NEWLINE]user: and with these informative rates can be projections on the rates of future years?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: The information of the rate with which intention was produced?"}
{"id": "superseg_train_3042", "dialogue": "user: hi i need the paid employment spreadsheet[NEWLINE]agent: The spreadsheet provides the public with information on educational programs among other things[NEWLINE]agent: In addition to publishing the informative rates.[NEWLINE]user: At what time do they publish the informative rates?[NEWLINE]user: I need to know when programs fail to meet debt measures they must provide debt warnings and may lose eligibility after failing three of four consecutive years.[NEWLINE]agent: These informative rates were prepared before the years when programs that did not meet debt measures.[NEWLINE]user: So what should be done[NEWLINE]agent: These rates are not intended to form a basis for making assumptions or general determinations.[NEWLINE]user: The Department reported that student debt loans for the most recent loan year, but does not report prior years.[NEWLINE]agent: Each Department is responsible for publishing the updated spreadsheet[NEWLINE]user: These forms did not include a process for institutions to receive draft debt measures and present challenges in publishing the tables."}
{"id": "superseg_train_3043", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: no[NEWLINE]user: What is The W column for?[NEWLINE]agent:  La columna W refleja la deuda crediticia mediana a un a\u00f1o.[NEWLINE]user: when did the new regulations go into effect?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_3044", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: Of course The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: yes[NEWLINE]agent: the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years[NEWLINE]user: why can't reporting rates form a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: And where can I get more information about that spreadsheet?[NEWLINE]agent: you can download the Glossary of spreadsheet fields[NEWLINE]user: ok and what is that of column V?[NEWLINE]agent: Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.[NEWLINE]user: and can institutions receive debt measures projects?"}
{"id": "superseg_train_3045", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent:  The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. Per regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: yes[NEWLINE]agent: The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.[NEWLINE]user: GE's information rate for what purpose was it created?[NEWLINE]agent: The 2011 GE information rate information included in the downloadable spreadsheet was produced to provide institutions with preliminary information that they can use to evaluate their GE programs in preparation for the official paid employment metrics that are They will calculate for the first time in 2013.[NEWLINE]user: why can't reporting rates form a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: okay. could you tell me what a v column is?[NEWLINE]agent: Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.[NEWLINE]user: And for what purpose was GE's informative rates created?"}
{"id": "superseg_train_3046", "dialogue": "user: Hi there, I'm looking to get further information in relation to the Gainful Emplyment Downloadable Spreadsheet, can you help me with this?[NEWLINE]agent: The 2011 Gainful Employment Downloadable Spreadsheet gives information about different educational programs that are available which prepare students for gainful employment in a recognized occupation GE program. The US Department of Education calculates metrics for all the GE Programs each year[NEWLINE]agent: Have you consulted the most recent publication of the informational rates associated with the GE Program?[NEWLINE]user: No, I have not had a chance to study this yet[NEWLINE]user: What are the reasons involved in the 2011 Informational Rates not being intended to make any specific assumptions or determinations about specific GE Programs?[NEWLINE]agent: Because they are Informational Rates, no general or specific assumptions or determinations can be made for any specific GE Program, or even to make a projection about future years' rates[NEWLINE]user: What was done by the Government after the publication of Information Rates for GE Programs in 2011?[NEWLINE]agent: The Department stated that the Median Title IV Loans amounts posted were reflected in the student debt information, but that this information did not include debt information for previous years. An updated spreadsheet was posted by the Department on October 25, 2012[NEWLINE]user: What is the purpose of FY 2011 GE Informational Rates?[NEWLINE]agent: These are for informational purposes only. They do not state any regulatory requirements, or sanctions or any other adverse actions[NEWLINE]user: Is there somewhere I can go on the website to get information on the GE Data?"}
{"id": "superseg_train_3047", "dialogue": "user: Hello, I need information on how I can review the third party service program[NEWLINE]agent: It is important that you review the amended HEA, where it allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.[NEWLINE]agent: What requirements must be met to participate in federal student aid programs[NEWLINE]user: Please can you inform me of the requirements[NEWLINE]user: read modified HEA to determine to determine federal student aid programs[NEWLINE]agent: perfect modified HEA determines federal student aid programs[NEWLINE]agent: What are the characteristics of the student to receive federal student aid[NEWLINE]user: The amended HEA stipulates the characteristics[NEWLINE]agent: it is important to have federal funds for student aid[NEWLINE]user: When is it known if federal student aid funds are sufficient?[NEWLINE]user: You must first review the program"}
{"id": "superseg_train_3048", "dialogue": "user: what are the third party servicer programs about?[NEWLINE]agent: The Higher Education Act of 1965, as amended HEA, allows institutions of higher education to outsource any aspect of the institution\u2019s participation in federal student aid programs.[NEWLINE]agent: Did you want to know about the federal student aid programs?[NEWLINE]user: no[NEWLINE]agent: Do you have questions about services necessary to determine a student's eligibility for federal student aid?[NEWLINE]user: yes[NEWLINE]user: can you instead tell me what comes after you complete a program review?[NEWLINE]agent: FSA issues a Final Program Review Determination, which is a report that includes each specific finding, the third party servicer\u2019s response, and ED\u2019s final determination.[NEWLINE]user: what does a third-party servicer need to provide services to a school?[NEWLINE]agent: The servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.[NEWLINE]user: how do they make sure the servicers are doing what they need to do?"}
{"id": "superseg_train_3049", "dialogue": "user: I need information about the programs for third party services please[NEWLINE]agent: The amended HEA explains student aid in detail, including, but not limited to, necessary services and functions.[NEWLINE]agent: In addition, the institution must meet certain criteria to be eligible.[NEWLINE]user: Where can these criteria be found?[NEWLINE]user: What requirements must the institution have?[NEWLINE]agent: must meet certain requirements according to the service with the school[NEWLINE]user: What functions must the administrative part fulfill?[NEWLINE]agent: Importantly, the FSA routinely conducts program reviews to confirm that outside servers and the schools they contract with meet FSA requirements.[NEWLINE]user: Who supervises third-party administrators at the US Department of Education?[NEWLINE]agent: Las regulaciones del T\u00edtulo IV autorizan al Departamento[NEWLINE]user: Do you have to do a full review?"}
{"id": "superseg_train_3050", "dialogue": "user: I have some questions about third party servicer programs.[NEWLINE]agent: I can assist you with that. As you may already know, the Higher Education Act of 1965, allows institutions of higher education to outsource aspects of their participation in federal student aid programs. This includes services and functions that are necessary.[NEWLINE]agent: Did you know that this includes services necessary for the institution to remain an eligible participant in the federal student aid program?[NEWLINE]user: Yes. I was aware of that.[NEWLINE]user: What happens after a program review is completed?[NEWLINE]agent: The FSA will issue a report called a Final Program Review Determination that includes specific findings, the third party servicer's response, and ED's final determination.[NEWLINE]user: Do third party contractors need to comply with all the Title IV requirements?[NEWLINE]agent: Yes. Third party contractors need to comply with the Title IV requirements that are applicable to it's servicing agreement with the school.[NEWLINE]user: Who is responsible for conducting program reviews to confirm that third party servicers and the schools that they contract meet FSA requirements for institutional eligibility?[NEWLINE]agent: The Federal Student Aid(FSA) is responsible for conducting these reviews.[NEWLINE]user: Who is responsible for providing oversight of third party servicers?"}
{"id": "superseg_train_3051", "dialogue": "user: I have questions about third party servicer program reviews.[NEWLINE]agent: I can help you with that. The Higher Education Act of 1965 allows institutions of higher education to outsource all aspects of their participation in federal student aid programs.[NEWLINE]agent: Did you know that this Act also includes services necessary for the institution to remain eligible for participation in the federal student aid program?[NEWLINE]user: No. I didn't know about that.[NEWLINE]agent: Were you aware that this also includes services that determine a student's eligibility for federal student aid?[NEWLINE]user: No.[NEWLINE]agent: Did you know the Act also covers services that help to account for federal student aid funds?[NEWLINE]user: No. I didn't know that either.[NEWLINE]agent: This Act also includes functions that deliver federal student aid to students. Would you like more information about this?[NEWLINE]user: No. That's okay.[NEWLINE]agent: Lastly, this Act covers services and functions that are necessary to perform any other aspect of the administration of the federal aid programs. Do you have questions about this?[NEWLINE]user: Yes. I need clarification on that.[NEWLINE]user: How does it work for third party servicers who contract with an institution?"}
{"id": "superseg_train_3052", "dialogue": "user: Hi, I need to make an inquiry to the third party services program please[NEWLINE]agent: Third-party services program, such as modified HEA, allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs[NEWLINE]agent: Institutions must be eligible for this purpose[NEWLINE]user: What requirements must institutions meet to apply for the program?[NEWLINE]agent: These requirements are essential to receive federal student aid.[NEWLINE]user: requirements for federal student aid[NEWLINE]user: o It all depends on modified HEA?[NEWLINE]agent: The amended HEA aims to allow higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.[NEWLINE]user: What is the initial fund for this type of program?[NEWLINE]user: It all depends on the US Department of Education.[NEWLINE]agent: How does the US Department of Education relate to program plans?[NEWLINE]user: And how is it related to the institution?"}
{"id": "superseg_train_3053", "dialogue": "user: what is reviewed under the third-party servicer program?[NEWLINE]agent: Outsourced services and functions necessary for a school to continue to provide federal student aid.[NEWLINE]agent: Did you know the reviews allow an institution to remain eligible to participate in the federal student aid programs?[NEWLINE]user: yes[NEWLINE]user: do they need to be in agreement with title iv?[NEWLINE]agent: Yes, when contracting with an institution, a third-party servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.[NEWLINE]user: what kind of thing does title iv do?[NEWLINE]agent: The Title IV regulations authorize the U.S. Department of Education to provide oversight of third-party servicers.[NEWLINE]user: what is something that is done during reviews?[NEWLINE]agent: Reviewers will evaluate the third-party servicers\u2019 and schools\u2019 compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the third-party servicers and their partner schools must take to improve future administrative capabilities.[NEWLINE]user: who can be a third party servicer?"}
{"id": "superseg_train_3054", "dialogue": "user: I have some questions about third party servicer program reviews.[NEWLINE]agent: I can assist you with this. The Higher Education Act of 1965 allows institutions of higher education to outsource any aspect of their participation in federal student aid programs.[NEWLINE]agent: Were you aware that this act includes services that are necessary for the institution to remain eligible for federal student aid program participation?[NEWLINE]user: No. I didn't know that.[NEWLINE]agent: Did you know that the act also includes functions that determine a student's eligibility for federal student aid?[NEWLINE]user: No.[NEWLINE]agent: Do you have a question about the act and federal student aid funds?[NEWLINE]user: No.[NEWLINE]agent: Did you know that this act also covers services that deliver federal student aid to students?[NEWLINE]user: No, I wasn't aware of that.[NEWLINE]agent: Do you have questions about other services covered under the act?[NEWLINE]user: Yes. I do.[NEWLINE]user: What is a third party servicer?"}
{"id": "superseg_train_3055", "dialogue": "user: What can you tell me about entrance counseling when it comes to Federal Student Aid?[NEWLINE]agent: Do you want to learn why you need entrance counseling because you have a Direct Loan or Federal Family Education Loan?[NEWLINE]user: No, I do not have a Direct Loan right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to\u00a0 complete the entrance counseling?[NEWLINE]user: Yes, I was now made aware I need to complete the entrance counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to complete this counseling?[NEWLINE]agent: You will need a verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: How long will the entrance couseling take me to complete?[NEWLINE]agent: Actually, the process should be completed in one session and usually takes around 20-30 minutes of you time.[NEWLINE][BOUNDARY][NEWLINE]user: Does each school have the same entrance counseling requirements to complete?[NEWLINE]agent: Every school may have something different for entrance counseling to complete and it is smart to check with your school's financial aid office to be sure the counseling available on this Website will satisfy the requirements.[NEWLINE]user: Who is the one that requires me to complete the entrance counseling?"}
{"id": "superseg_train_3056", "dialogue": "user: What happens with entrance counseling?[NEWLINE]agent: Did you do entrance counseling for you Direct Loan?[NEWLINE]user: No, I have not received Entrance Counseling yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the entrance counseling?[NEWLINE]user: Yes, I was told I had to because I received a Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: How long will this counseling take?[NEWLINE]agent: The whole counseling process usually takes from 20-30 minutes and should be completed in one session.[NEWLINE][BOUNDARY][NEWLINE]user: Would my school have different requirements?[NEWLINE]agent: Yes, your school may have alternate entrance counseling requirements just check with your school's financial aid office to be our website satisfies its requirements for entrance counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to complete the entrance counseling?[NEWLINE]agent: You need a verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I go at my school for entrance counseling?"}
{"id": "superseg_train_3057", "dialogue": "user: I'm here for entrance counseling information[NEWLINE]agent: Would you like to know why you need Entrance Counseling?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know if you should complete Entrance Counseling?[NEWLINE]user: no I already know I need it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: no, it doesn't matter if I have to do it anyway[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what document you will need to get started?[NEWLINE]user: yes please, might as well be prepared[NEWLINE]agent: You will need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: why do we have to do this?"}
{"id": "superseg_train_3058", "dialogue": "user: I need the counseling for a loan[NEWLINE]agent: Would you like to know more about Entrance Counseling?[NEWLINE]user: not really, I'll just do it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who needs to complete this, just to make sure you need it?[NEWLINE]user: no I know I need to do it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take so you don't get any surprises?[NEWLINE]user: not really, I'll just do it when I have a lot of free time[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what you will need to have to get started?[NEWLINE]user: tell me what I need[NEWLINE]agent: You will need your FSA ID and the name of your school.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I go once I'm ready to do this?"}
{"id": "superseg_train_3059", "dialogue": "user: What exactly is Entrance Counseling?[NEWLINE]agent: Do you want to know what Entrance Counseling is pertaining to federal student aid?[NEWLINE]user: No, more for Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the entrance counseling?[NEWLINE]user: No, not sure if I need to or not?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it will take you to complete?[NEWLINE]user: No, I have no idea how long this Entrance Counseling takes me.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need for the Entrance Counseling?[NEWLINE]user: No, I have not been told about the needs of Entrance Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fulfillment for Entrance Counseling?"}
{"id": "superseg_train_3060", "dialogue": "user: Can you explain what Entrance Counseling is that is offered through Federal Student Aid?[NEWLINE]agent: Are you interested in partaking of the service known as Entrance Counseling?[NEWLINE]user: Yes, I would like to know more about it and is it suits would like to avail of the service[NEWLINE]agent: Have you previously received a Direct Loan or Federal Family Education Loan, known as an FFEL?[NEWLINE]user: No I haven't ever received loans in this way before[NEWLINE]user: What does entrance counseling do for me if I am borrowing as an undergraduate student?[NEWLINE]agent: Entrance Counseling fulfills any counseling requirements that arise for Direct Subsidized Loans and Direct Unsubsidized Loans[NEWLINE]user: Is Entrance Counseling and it's process standardized across all schools?[NEWLINE]agent: Each school may have different entrance counseling requirements. You would need to check with your school's financial aid office to become au fait with their procedures. You would also need to confirm if the counseling available on this website will satisfy your school for their entrance counseling requirements[NEWLINE]user: And how do I find out for definite if my school's entrance counseling requirements are covered off by this website?"}
{"id": "superseg_train_3061", "dialogue": "user: Hello there, I have a few questions about entrance counseling. Perhaps you can answer them for me.[NEWLINE]agent: Gladly. Do you want to know what entrance counseling is?[NEWLINE]user: Sure, let's start with that.[NEWLINE]agent: Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?[NEWLINE]user: No, I have received one.[NEWLINE]user: So, what if I am completing entrance counseling to borrow a loan as an undergraduate student?[NEWLINE]agent: In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.[NEWLINE]user: Makes sense. I have the website open in another tab, do I have to log in?[NEWLINE]agent: Yes, you have to log in to start.[NEWLINE]user: Alright, I'm logged in now. Can you tell me anything about counseling requirements, while we're talking about this?"}
{"id": "superseg_train_3062", "dialogue": "user: Hello there, I have some questions about entrance counseling.[NEWLINE]agent: Of course. Do you want to know what entrance counseling is?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?[NEWLINE]user: Yes, I didn't receive such a loan.[NEWLINE]agent: In that case the Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.[NEWLINE]user: Ah, so that is what entrance counseling is for. Well, what if I'm completing entrance counseling to borrow a loan as an undergraduate student?[NEWLINE]agent: Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. And how long is this supposed to take?[NEWLINE]agent: The entire counseling process must be completed in a single session. Most people complete counseling in 20 - 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: I see, where can I find more information about that?"}
{"id": "superseg_train_3063", "dialogue": "user: Hello there,\u00a0I'm not a citizen of the United States butI have some questions about student aid. Can you answer them please?[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm living on Swains Island?[NEWLINE]agent: U.S. national includes natives of American Samoa or Swains Island, for example.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And what should I do if my green card has expired?[NEWLINE]agent: Well, this doesn't necessarily mean that your status as a legal permanent resident has expired. You might just need to renew the card. Be sure to do so promptly![NEWLINE][BOUNDARY][NEWLINE]user: When am I considered NOT an eligible noncitizen, and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?[NEWLINE]user: No.[NEWLINE]agent: Do you hold a G series visa pertaining to international organizations?[NEWLINE]user: No, I don't."}
{"id": "superseg_train_3064", "dialogue": "user: Hello. I'm not from the U.S. and was wondering if I can still get student aid.[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: When am I NOT an eligible noncitizen and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that sucks. And what if my documentation shows that I am a Cuban-Haitian entrant?[NEWLINE]agent: In that case you are still an eligible noncitizen even if the expiration date has passed.[NEWLINE][BOUNDARY][NEWLINE]user: What about citizens of Micronesia?[NEWLINE]agent: Citizens of the Federal States of Micronesia and the Republic of the Marshall Islands are eligible for Federal Pell Grants only.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get it. What if my permanent residence status has expired?"}
{"id": "superseg_train_3065", "dialogue": "user: can non-citizens get financial aid for college?[NEWLINE]agent: You might be eligible for some aid, don't assume you can't get financial aid just because you are not a citizen[NEWLINE][BOUNDARY][NEWLINE]user: If I'm here because of DACA what do I answer for citizenship on the FAFSA application?[NEWLINE]agent: You must answer No, I am not a citizen or eligible noncitizen when asked if you are a U.S. citizen[NEWLINE][BOUNDARY][NEWLINE]user: What other documents can we use to know if we are eligible?[NEWLINE]agent: Do you know if you are an eligible noncitizen?[NEWLINE]user: I think I'm not eligible[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: yes, I read about that, that is why I said I think I'm not eligible[NEWLINE]agent: You are not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: what if I had an expired document like a green card, will that work even if it's expired?"}
{"id": "superseg_train_3066", "dialogue": "user: I'm from outside the U.S., can I still apply for student aid?[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: When am I NOT an eligible noncitizen and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?[NEWLINE]user: Yes, that'd be the case.[NEWLINE]agent: Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Wait. If I'm not an eligible noncitizen, can I get any type of financial aid to study in the U.S.? Anything?[NEWLINE]agent: Ask the college or career school you plan to attend whether they offer any aid for students like you.[NEWLINE][BOUNDARY][NEWLINE]user: In which case would that be possible?"}
{"id": "superseg_train_3067", "dialogue": "user: I'm from outside the U.S. and I need student aid. What can you do for me?[NEWLINE]agent: First of all you should never assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So I can get student aid even if I'm not an eligible non-citizen?[NEWLINE]agent: Yes, there may be some scholarships and other aid you can get.[NEWLINE][BOUNDARY][NEWLINE]user: When am I considered an eligible non-citizen then?[NEWLINE]agent: When you are a U.S. national, for example. This includes natives of American Samoa or Swains Island.[NEWLINE][BOUNDARY][NEWLINE]user: What if the expiration date on my documents has passed?[NEWLINE]agent: Has your green card expired?[NEWLINE]user: Yes, it seems so.[NEWLINE]agent: That doesn't necessarily mean that your status as a legal permanent resident has expired.[NEWLINE]user: Can I just renew it somehow?"}
{"id": "superseg_train_3068", "dialogue": "user: Do non-US citizens ever qualify for federal student aid?[NEWLINE]agent: Yes, many non-citizens get financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to complete a FAFSA form if I have been granted DACA?[NEWLINE]agent: Always check with your high school counselor or financial aid office to see whether completing a FAFSA form is the way to apply for state and college student aid.[NEWLINE]agent: Do you know what you need to start your FAFSA form?[NEWLINE]user: Yes, I know what I need to fill out my FAFSA form.[NEWLINE]agent: Great then you know you must enter your Social Security number.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I were a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau?[NEWLINE]agent: If this is the case then you may be eligible for only certain types of federal student aid.[NEWLINE]user: What if I am a parolee?[NEWLINE]agent: If a parolee then you have to be paroled for no less than a year and must provide evidence from the USCIS that you are in the US for other than a temporary purpose with the intention of becoming a US citizen or permanent resident.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not an eligible noncitizen can I still get some type of aid to study in the US?"}
{"id": "superseg_train_3069", "dialogue": "user: Is it possible to qualify for FSA if I am a non-US citizen?[NEWLINE]agent: Yes, it is. You should never assume that you do not qualify for aid[NEWLINE][BOUNDARY][NEWLINE]user: Where will I find out more information about eligible noncitizen status in relation to FSA?[NEWLINE]agent: Your school's financial aid office will have the information that you need[NEWLINE][BOUNDARY][NEWLINE]user: Are there reasons why I could not receive financial aid as a noncitizen?[NEWLINE]agent: One of the ways that you can't recieve aid as a noncitizen is if you only have a Notice of Approval to Apply for Permanent Residence I-171 or I-464[NEWLINE]user: No I don't[NEWLINE]agent: Are you currently in the US on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?[NEWLINE]user: Yes, I am in that category[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for FSA if I am a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands or the Republic of Palau?"}
{"id": "superseg_train_3070", "dialogue": "user: I'm not a U.S. citizen and need to know if I qualify for financial aid.[NEWLINE]agent: I can help you with that. Many people are under the assumption that non citizens are ineligible for financial aid, but this is not true.[NEWLINE][BOUNDARY][NEWLINE]user: What if I find out that I'm not eligible? How can I get financial aid to study in the U.S.?[NEWLINE]agent: There are other options for aid that you may qualify for. First, try checking with your country's embassy or a consulate here in the U.S. to see if they can offer you any assistance.[NEWLINE][BOUNDARY][NEWLINE]user: What would disqualify me from being eligible for financial aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or 1-464?[NEWLINE]user: No. I don't have that.[NEWLINE]agent: Are you in the U.S. on an F-1 or F-2 non-immigrant student visa?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Do you hold a G series visa pertaining to international organizations?[NEWLINE]user: No. That doesn't apply to me either."}
{"id": "superseg_train_3071", "dialogue": "user: Hello, what are the requirements for federal aid for students in the US?[NEWLINE]agent: Aid is being given to the majority of students who apply for such funding.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean that I am not an eligible citizen?[NEWLINE]agent: You do not qualify for aid, you only have a Notice of Approval to apply for permanent residence.[NEWLINE]user: How long does it take to approve permanent residence?[NEWLINE]agent: There are several types of student visas, which one do you have?[NEWLINE]user: What are the types of visas you mention?[NEWLINE]agent: If you have a G-series visa belonging to international organizations or another visa.[NEWLINE]user: I have a G series visa belonging to international organizations.[NEWLINE]agent: You are not a citizen eligible for federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it that I am not eligible, perhaps because I am a citizen of another country?"}
{"id": "superseg_train_3072", "dialogue": "user: Hello, can you tell me if foreign students can qualify for federal aid?[NEWLINE]agent: Sure, it all depends on the case.[NEWLINE][BOUNDARY][NEWLINE]user: If I am granted DACA, am I eligible for the aid?[NEWLINE]agent: It is noteworthy that undocumented students, including DACA beneficiaries, are not eligible for aid but may seek other options.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information than what you just told me?[NEWLINE]agent: Sure, you may be eligible for certain federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can you let me know if my parents' immigration status affects my eligibility for help?[NEWLINE]agent: In this case it would not affect your help request for any reason.[NEWLINE]user: Perfect, and what else can you do for me?[NEWLINE]agent: These processes are free, you must search for information on these procedures.[NEWLINE][BOUNDARY][NEWLINE]user: Under what conditions would you not be eligible for federal aid?[NEWLINE]agent: It all depends on approval for you to be eligible.[NEWLINE]user: What if I only have a Notice of Approval to apply for permanent residence?[NEWLINE]agent: Then you are not eligible in that case.[NEWLINE][BOUNDARY][NEWLINE]user: Should I answer all the questions on the form?"}
{"id": "superseg_train_3073", "dialogue": "user: I need grants help[NEWLINE]agent: We can help you learn more about the grant programs that are available from the U.S. Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: who will collect if I have to pay a grant back?[NEWLINE]agent: If you enter into a satisfactory repayment arrangement, the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school.[NEWLINE][BOUNDARY][NEWLINE]user: will I for sure have to pay my grant back since I dropped out?[NEWLINE]agent: You might have to repay all or part of a federal grant if you withdrew early from the program for which the grant was given to you[NEWLINE][BOUNDARY][NEWLINE]user: who can get a grant?[NEWLINE]agent: Most of our grants are awarded only to students with financial need[NEWLINE]agent: Are you interested in our grants?[NEWLINE]user: yes I am[NEWLINE]agent: You can start by submitting a Free Application for Federal Student Aid FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: what are these grants about?"}
{"id": "superseg_train_3074", "dialogue": "user: dfsgsf[NEWLINE]agent: dfsf[NEWLINE][BOUNDARY][NEWLINE]user: vcxber[NEWLINE]agent: To get detailed information about this, is better if you visit each of the grants listed above lo learn about eligibility and the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I See... But when I will have to repay this loans?[NEWLINE]agent: The repayment of your grant will depends of different scenarios.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I get it. And there is any special condition that could help me to get this kind of aid?[NEWLINE]agent: Well, not really. But most of our grants listed above are awarded only to students with financial needs.[NEWLINE]agent: Are you interested just in a federal grants?[NEWLINE]user: I would like to, but I think is just a possibility.[NEWLINE]agent: have you already received federal aid before?[NEWLINE]user: Yes I have already received some help before for my education."}
{"id": "superseg_train_3075", "dialogue": "user: What are federal grants that are available to students through the FSA?[NEWLINE]agent: You can learn what grants programs there are and what grants are available from the US Department of Education on this website[NEWLINE][BOUNDARY][NEWLINE]user: Is there any situation where I may have to repay a grant that I receive through the FSA>[NEWLINE]agent: There are a few examples of this, one of them being if you received an outside scholarship or grant which reduced your reliance on federal student aid[NEWLINE]user: Are there any other examples whereby I would have to repay a grant that I received through the FSA?[NEWLINE]agent: There are a number of examples, which I can go through with you now if you have the time[NEWLINE][BOUNDARY][NEWLINE]user: How do I become eligible for a grant through the FSA?[NEWLINE]agent: To begin with, most of the grants that are awarded go to students that have a financial need[NEWLINE]agent: Are you interested in applying for a grant through the FSA?[NEWLINE]user: Not at the moment, no[NEWLINE]agent: Do you wish to continue receiving student aid throughout your years of study?"}
{"id": "superseg_train_3076", "dialogue": "user: I came here hoping you could tell me a few things about federal grants.[NEWLINE]agent: Of course. Here you can learn about the grant programs that are available from the U.S. Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, let me ask you this then: How can I maintain my eligibility for my grant?[NEWLINE]agent: The requirements for remaining eligible to receive a grant vary from program to program. Please visit the individual page relevant to your specific grant to ensure that you meet the requirements for maintaining eligibility for that program.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, thank you for explaining. What about grant repayment?[NEWLINE]agent: Your school will notify you if you must repay part of your grant. From that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement.[NEWLINE]agent: Have you entered into a satisfactory repayment arrangement?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]user: How can I continue to receive federal student aid?[NEWLINE]agent: Simply fill out the FAFSA form every year you're in school.[NEWLINE][BOUNDARY][NEWLINE]user: When will I have to repay a grant?"}
{"id": "superseg_train_3077", "dialogue": "user: What are federal grants used for?[NEWLINE]agent: The federal grants are used to help pay for college and are available from the US Department of Education.[NEWLINE]user: Are their certain times a grant may have to be repaid?[NEWLINE]agent: Yes, sometimes if you withdraw from school before finishing an enrollment period or if you receive a TEACH Grant and do not complete your obligation then you may have to pay a grant back.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I do not fulfill my service obligations under a TEACH Grant?[NEWLINE]agent: Your TEACH Grant servicer will notify you if your grants are converted to Direct Unsubsidized Loans and you must then repay the loans to ED with interest added on from the date your TEACH Grant was disbursed.[NEWLINE]user: How will I know if I have to repay a grant?[NEWLINE]agent: The school you attend will notify you if you have to repay part of a grant and you will have 45 days to either pay that portion of the grant in full or begin a repayment arrangement.[NEWLINE]agent: Did you enter into a satisfactory repayment arrangement?[NEWLINE]user: No, I have not entered into a satisfactory repayment.[NEWLINE][BOUNDARY][NEWLINE]user: Are there some reasons I might have to repay all or part of a federal grant?"}
{"id": "superseg_train_3078", "dialogue": "user: Tell me about the federal grants, please[NEWLINE]agent: Please, learn about the grant programs that are available from the U.S. Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: When do I have to repay a grant?[NEWLINE]agent: See some examples of why you might have to repay all or part of a federal grant[NEWLINE][BOUNDARY][NEWLINE]user: What is a grant repayment?[NEWLINE]agent: Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement[NEWLINE]user: What happens if I enter into a satisfactory repayment arrangement?[NEWLINE]agent: In that case,  the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school[NEWLINE]user: Can you repeat what happens if I enter into a satisfactory repayment arrangement?[NEWLINE]agent: Sure. As I said before, Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement[NEWLINE]agent: Have you carried out one of the options described above?[NEWLINE]user: Yes, I did it."}
{"id": "superseg_train_3079", "dialogue": "user: I have a few questions about federal grants.[NEWLINE]agent: I'll be happy to help you learn about federal grant programs that are available from the U.S. Dept. of Education.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I receive outside grants that reduce my need for federal student aid?[NEWLINE]agent: You may end up having to repay the grant.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different types of grants offered?[NEWLINE]agent: The U.S. Department of Education(ED) offers a variety of federal grants to students attending colleges or career schools.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I need to repay a grant?[NEWLINE]agent: Your school is responsible for notifying you, if you need to repay part your grant. You will then have 45 days to repay the grant or enter into a repayment arrangement.[NEWLINE]agent: Are you currently entered into a repayment arrangement for a grant?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: Do all grants have to either be partially or fully repaid?"}
{"id": "superseg_train_3080", "dialogue": "user: Hello, what is the federal grant please?[NEWLINE]agent: It is important that you search for information related to the grant programs available from the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are needed to apply for the TEACH Grant?[NEWLINE]agent: Program admi[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what it means to return a grant?[NEWLINE]agent: This process is primarily about having to pay all or part of a federal grant.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Grant Eligibility?[NEWLINE]agent: This case applies are granted only to students with financial needs.[NEWLINE]agent: Now I ask you if you are interested in our grants.[NEWLINE]user: What are the grant plans?[NEWLINE]agent: Do you want to apply for another type of financial aid?[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if the grant can be repaid?"}
{"id": "superseg_train_3081", "dialogue": "user: What happens if I have been told I can't get federal student aid any more?[NEWLINE]agent: It is possible to get back your eligibility for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: My grades slipped and the financial aid office told me I am not able to get federal student aid, why?[NEWLINE]agent: In order to get financial aid you need to have satisfactory academic progession to keep your federal student aid and it is best to talk to your school and see if you can appeal the decision that made you unable to continue getting federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: I was convicted of a drug offense but now want to get more federal student aid, is this possible?[NEWLINE]agent: Have you lost eligibility due to conviction of the drug offense?[NEWLINE]user: No, I have not lost eligibility yet.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I was an eligible noncitizen but my status has been expired or revoked?[NEWLINE]agent: It isn't bad at all, all you have to do is get the status reinstated that made you an eligible noncitizen or become a permanent resident to receive the federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if I happened to be convicted of or pled guilty to a crime involving fraud to receive federal student aid funds?"}
{"id": "superseg_train_3082", "dialogue": "user: What if someone has been told they no longer can get federal student aid?[NEWLINE]agent: In most situations there are things you can do to get back your eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get federal student aid funds if I have been convicted or pled guilty to a crime involving fraud to get federal student aid?[NEWLINE]agent: You will absolutely have to repay the funds to the US Department of Education or to the federal student loan holder or servicer.[NEWLINE][BOUNDARY][NEWLINE]user: How does one think they got a high school diploma but they actually don't have one?[NEWLINE]agent: This may occur because your high school is a diploma mill that charges a student a fee and requires him or her to complete little or no course work to get the diploma.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I accidentally received more federal student loan or grant money than I was supposed to receive?[NEWLINE]agent: In this case you would need to repay the amount that was given above the maximum you were allowed to receive by repaying it all at once or make arrangements to repay some at a time.[NEWLINE]agent: Do you have questions about repaying aid or getting additional aid?[NEWLINE]user: Yes, I have questions.[NEWLINE]agent: Then you should talk to the school financial aid office staff.[NEWLINE][BOUNDARY][NEWLINE]user: I have a property subject to a judgment lien, what do I do?[NEWLINE]agent: Did you receive the judgment lien?[NEWLINE]user: Yes, I received the judgment lien."}
{"id": "superseg_train_3083", "dialogue": "user: I have been told that I can't receive student aid anymore. What can I do?[NEWLINE]agent: In most circumstances, there are things you can do to get back your eligibility for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's relieving. What if I thought I had a high school diploma, but it turns out that I actually don't?[NEWLINE]agent: Well, this situation might arise if, for instance, your high school is a diploma mill a school that charges a student a fee and requires him or her to complete little or no course work to get the diploma.[NEWLINE]user: So some of the paid schools that offer me a diploma, don't actually count, right?[NEWLINE]agent: Correct.[NEWLINE]user: What if I thought I had a high school diploma, but it turns out that I actually don't?[NEWLINE]agent: Well, this situation might arise if, for instance, your high school is a diploma mill a school that charges a student a fee and requires him or her to complete little or no course work to get the diploma.[NEWLINE]agent: Do you NOT have a high school diploma or an equivalent such as a General Educational Development GED certificate?[NEWLINE]user: Yes, I don't have a high school diploma.[NEWLINE]agent: Then you'll need to talk to the financial aid office at your school to find out what to do.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've lost eligibility, because I have been charged for drug possession?"}
{"id": "superseg_train_3084", "dialogue": "user: Am I able to get\u00a0 federal student aid any more, if I was told I can't get it?[NEWLINE]agent: It could be possible if you do the things that will make you eligible again for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I have property subject to a judgment lien?[NEWLINE]agent: Do you have property subject to a judgment lien for a debt owed t the United States?[NEWLINE]user: Yes, I have property subject to a judgment lien for debt owed to the United States.[NEWLINE]agent: You would have to pay your debt in full or you can make payment arrangements to pay the debt.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best thing to do if I have been told I was not able to get federal student aid any more?[NEWLINE]agent: It is in your best interest to talk to your financial aid office and we also can provide some tips on how to get your eligibility back.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I talk to regarding repaying aid or getting additional aid?[NEWLINE]agent: You should talk to the financial aid office at your school.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I be in contact with for info about reinstating my status of noncitizen eligibility of student aid?"}
{"id": "superseg_train_3085", "dialogue": "user: I have been informed that I can no longer receive any federal student aid, is there anything I can do?[NEWLINE]agent: Yes, there are some things that you can do to get back your eligibility and I can go through these with you now[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to get further financial aid if I have a drug conviction?[NEWLINE]agent: Have you been informed that you are no longer eligible for federal student aid because of a drug conviction?[NEWLINE]user: No, I am not currently in this situation[NEWLINE][BOUNDARY][NEWLINE]user: Who do I consult if I have questions surrounding the repayment of federal student aid or if I want to receive further aid?[NEWLINE]agent: Your first port of call will be the financial aid office at your school, the staff there will be able to help you[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for federal student aid if I am incarcerated?[NEWLINE]agent: Incarceration affects your eligibility for federal student aid in a number of different ways[NEWLINE]user: What happens if I am ineligible for a particular type of student aid due to my incarceration?"}
{"id": "superseg_train_3086", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Oh, right, right. I guess it's kind of a dumb question, but is the same with a bad financial situation, like a default, isn't?[NEWLINE]agent: You're right. An unstable financial condition like a default would disable you to get any federal aid, so you would need to get rid of that default before you can receive federal funds.[NEWLINE][BOUNDARY][NEWLINE]user: And that would apply for something even more rash, like a property subject to a judgement lien?[NEWLINE]agent: Do you have such a situation active?[NEWLINE]user: Well in fact, i do have one situation of that kind. What to do?"}
{"id": "superseg_train_3087", "dialogue": "user: Hello there, i'm having some issues with my finanial aid. It looks like i can't get any more, could you help me?[NEWLINE]agent: IF you have been warned about your aid funding will be cut off, then you must know there are ways to keep it maintaining your eligibility.[NEWLINE]user: But, why i'm being screened out of that aid, can you tell me?[NEWLINE]agent: well, most of the cases, is because you lost your eligibility status for reasons such low grades or no longer being enrolled in a  college.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, but what about a possible incarceration?[NEWLINE]agent: Well, being incarcerated is obviously a bad thing...If that happens to you, then you'll have to get out from jail, before you can get your aid back.[NEWLINE]agent: are clear in what happens if your're incarcerated?[NEWLINE]user: Not much, but i get the main idea, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: And what about if i'm foreign but have my documents expired?[NEWLINE]agent: Then you should regain your status before getting any aid.[NEWLINE]agent: Do you know where to go for information about it?"}
{"id": "superseg_train_3088", "dialogue": "user: I need help. I'm being told that I don't qualify for federal student aid anymore.[NEWLINE]agent: Don't panic. There are things that you can do to get your federal student aid back.[NEWLINE][BOUNDARY][NEWLINE]user: I was eligible for aid as a non-citizen, but my status was revoked. What should I do?[NEWLINE]agent: There are two ways that you can get your federal student aid back. You can either have your status reinstated or become a citizen or permanent resident.[NEWLINE]agent: Would you like more information about this?[NEWLINE]user: Yes, definitely.[NEWLINE]agent: Okay. The U.S. Citizenship and Immigration Services will be able to help you with this.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have a high school diploma?[NEWLINE]agent: This has been a problem for students whose high school was a diploma mill that charged them fees, but required little coursework in return for a diploma.[NEWLINE]agent: Do you have a GED?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_3089", "dialogue": "user: I am concerned because I have been told that I can no longer get federal student aid[NEWLINE]agent: Don't worry, there are things you can do to get back your eligibility for financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a high school diploma[NEWLINE]agent: In that case, you need to talk to the financial aid office at your school to find out what to do[NEWLINE][BOUNDARY][NEWLINE]user: I'm incarcerated.Is that a problem to get aid?[NEWLINE]agent: Yes, your incarceration affects your eligibility for different types of aid in different ways[NEWLINE]agent: Have you been informed that you are ineligible for a particular type of student aid due to your incarceration?[NEWLINE]user: Yes, indeed[NEWLINE]agent: Well, you need to wait until you're released before you can get that type of aid[NEWLINE][BOUNDARY][NEWLINE]user: What can I do?[NEWLINE]agent: You need talk to your financial aid office about the circumstances that cause you to lose eligibility. Read our tips below.[NEWLINE][BOUNDARY][NEWLINE]user: What if my grades are low or I have not completed enough credits and my financial aid office told me that I cannot get federal student aid?"}
{"id": "superseg_train_3090", "dialogue": "user: What is the best plan for accepting financial aid for college?[NEWLINE]agent: Best plan is to accept financial aid funds you don't have to pay back.[NEWLINE]agent: Did you school financial aid office send you an aid offer?[NEWLINE]user: No, I have not received an aid offer from the college I want to go to.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best advice to keep in mind when I do get a financial aid offer and want to decide is the best offer?[NEWLINE]agent: You should always accept free money first such as scholarships and grants.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do about receiving a paper aid offer?[NEWLINE]agent: You most likely will have to sign it and mail it back to the school.[NEWLINE]user: What if I take a loan out from the Direct Loan Program?[NEWLINE]agent: If you will be taking a loan from the Direct Loan Program then the U.S. Department of Education will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: What are the best ways to decide what student loans to accept?"}
{"id": "superseg_train_3091", "dialogue": "user: I have some questions about accepting financial aid.[NEWLINE]agent: Of course. First, accept the financial aid funds you don't have to pay back.[NEWLINE]agent: Has your school financial aid office sent you an aid offer?[NEWLINE]user: No, they didn't.[NEWLINE][BOUNDARY][NEWLINE]user: So which form of aid is the best to accept?[NEWLINE]agent: Free money first e.g., scholarships, grants, it depends on the situation.[NEWLINE][BOUNDARY][NEWLINE]user: Should I remember something?[NEWLINE]agent: Yes, always remember.[NEWLINE]user: What if I must accept loans?[NEWLINE]agent: In that case you should accept the ones with the most favorable terms and conditions. That means choosing the federal student loans offered to you.[NEWLINE]user: What if I don't accept the full amount  of the loan I'm eligible for?"}
{"id": "superseg_train_3092", "dialogue": "user: I'm on the edge about accepting student aid. Should I?[NEWLINE]agent: First, you should accept the financial aid funds you don't have to pay back.[NEWLINE]agent: Has your school financial aid office sent you an aid offer?[NEWLINE]user: Yes, they did. That's why I'm wondering about this.[NEWLINE]agent: Then they'll ask you to indicate which financial aid you want. Look carefully at your options and make an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: What should I keep in mind when deciding on accepting an aid?[NEWLINE]agent: You should always accept free money first e.g., scholarships, grants.[NEWLINE]user: What else can you tell me about this topic?[NEWLINE]agent: Keep the following in mind when you get an aid offer and are deciding which aid is the best to accept.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I have to accept loans?[NEWLINE]agent: In that case you should accept the ones with the most favorable terms and conditions. Usually, that means choosing the federal student loans offered to you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that is some sound advice. And what do I agree to by signing the promissory note?"}
{"id": "superseg_train_3093", "dialogue": "user: Hi, I need help in the financial area.[NEWLINE]agent: Follow these steps, accept financial aid funds.[NEWLINE]agent: Also, apply to your school's financial aid office.[NEWLINE]user: What offers do they give at school?[NEWLINE][BOUNDARY][NEWLINE]user: Where can I verify student aid amounts?[NEWLINE]agent: Fill in the online form to request help[NEWLINE]user: Is it possible to make a paper offer of help?[NEWLINE]agent: follow the steps and send the information by mail[NEWLINE][BOUNDARY][NEWLINE]user: Report the types of loans they offer?[NEWLINE]agent: At school they must manage that information[NEWLINE][BOUNDARY][NEWLINE]user: Que oficinas puedo recurrir para buscar la informacion?"}
{"id": "superseg_train_3094", "dialogue": "user: I need some guidance on what financial aid I should accept.[NEWLINE]agent: I'll be happy to help you with this. To start, you should always accept financial aid funds that do not have to be paid back.[NEWLINE]agent: Have you received an aid offer from your school financial aid office?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Excellent. It's very important to carefully review all your options, so that you can make an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: What are some things I should be thinking about when choosing what aid to accept?[NEWLINE]agent: Your number one goal should be to accept the aid that best fits your needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much loan money to accept?[NEWLINE]agent: You will need to make a budget that covers your college tuition and living expenses, so that you only borrow what you need.[NEWLINE]user: How do I decide which loans I need to accept?[NEWLINE]agent: Your goal should be to accept the loans with the most favorable terms and conditions. These are usually your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: I've heard that some schools offer interest free tuition payment plans. Is this true?"}
{"id": "superseg_train_3095", "dialogue": "user: How do I go about accepting Student financial aid?[NEWLINE]agent: The process begins with you accepting the funding that you don't have to pay back[NEWLINE]agent: Has your school sent you any correspondence in relation to an aid offer?[NEWLINE]user: No, I haven't received anything from my school in this regard[NEWLINE][BOUNDARY][NEWLINE]user: Is there any help you can give me in making an effective budget regarding borrowings that I will need for my education?[NEWLINE]agent: Yes, we have advice on budgets available to all applicants[NEWLINE]user: What if I discover that my living expenses are not going to be as high as has been estimated by my school, do I have to accept all the loan that has been given to me?[NEWLINE]agent: You are entitled to turn down any loan that is provided or even to request a lower amount of borrowing. Your school will be able to help you with this query, should it arise[NEWLINE][BOUNDARY][NEWLINE]user: Do schools have specific financial plans in place for students that re attending the school?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE][BOUNDARY][NEWLINE]user: How do I let my school know what type of financial aid I will be accepting?"}
{"id": "superseg_train_3096", "dialogue": "user: What is good advice when accepting financial aid?[NEWLINE]agent: Always accept the financial aid funds you don't have to repay.[NEWLINE]agent: Have you received your school financial aid offer?[NEWLINE]user: Yes, I have received the college I am attending financial aid offer.[NEWLINE]agent: That's good but remember to indicate which financial aid you would like to accept by making an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: How do I choose which is the best financial aid to accept?[NEWLINE]agent: There are many things to keep in mind when you get an aid offer such as, free money first earned money second, borrowed money last.[NEWLINE][BOUNDARY][NEWLINE]user: What is good advice when I need to accept a loan?[NEWLINE]agent: Usually choose the federal student loans offered to you first because they usually have the most favorable terms.[NEWLINE]user: What if my living expenses are not as costly as the amount estimated by the school I am attending?[NEWLINE]agent: You always can turn down the loan or ask for a lower amount and your school will help you with this.[NEWLINE][BOUNDARY][NEWLINE]user: How do I inform my school which aid I will accept?"}
{"id": "superseg_train_3097", "dialogue": "user: What is the best way to accept financial aid?[NEWLINE]agent: Always accept the financial aid funds you don't pay back.[NEWLINE]agent: Did you get a financial aid offer?[NEWLINE]user: No, my school did not send me a financial aid offer, but are working on it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best process when accepting student loans?[NEWLINE]agent: Did you accept any student loans?[NEWLINE]user: No, I have not gotten any student loans yet.[NEWLINE]agent: Have you decided to get a state loan, school loan, or private student loan?[NEWLINE]user: Yes, I am thinking of getting a school loan, state loan, or private student loan.[NEWLINE]agent: You really should look into the differences between federal and other loans.[NEWLINE]user: What if I will have some questions or don't understand the types of loans in my aid package?"}
{"id": "superseg_train_3098", "dialogue": "user: I want to know about the Teach grant[NEWLINE]agent: Do you want to Complete TEACH Grant Initial and Subsequent Counseling?[NEWLINE]user: no, I need to learn more first[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if you have to complete this?[NEWLINE]user: no sir[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: no I want to know more about it[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know what you will need to have with you to participate?[NEWLINE]user: no, I think it's another thing[NEWLINE]user: ok I got it, it is the teach grant agreement. what identification will I need?"}
{"id": "superseg_train_3099", "dialogue": "user: you can help me with the TEACH thing[NEWLINE]agent: Are you here to complete the TEACH Grant Initial and Subsequent Counseling?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know if you need to complete this at some point?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: not that either[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what documents you will need to complete the counseling?[NEWLINE]user: no, I need to complete other TEACH stuff[NEWLINE][BOUNDARY][NEWLINE]user: where do I start for the TEACH agreement?"}
{"id": "superseg_train_3100", "dialogue": "user: Hi there. I'm looking some information about TEACH?[NEWLINE]agent: Sure. Have you complete the teach grant ats?[NEWLINE]user: Yes, I have. Thanks.[NEWLINE]agent: Good, you need to log in the system.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I want to know about to verify my account?[NEWLINE]agent: You need to verified your fsa id.[NEWLINE][BOUNDARY][NEWLINE]user: For the TEACH is need to have school experience, right? I mean as a teacher.[NEWLINE]agent: Yes, you need to begin a career in teacher and agree to teach full time for at least four years on schools.[NEWLINE]user: The teachers receive official help about it?[NEWLINE]agent: Yes, of course. TEACH grants initial and subsequent counseling about what to do.[NEWLINE][BOUNDARY][NEWLINE]user: Anyone can complete this?"}
{"id": "superseg_train_3101", "dialogue": "user: I have questions about the TEACH Grant Agreement To Serve.[NEWLINE]agent: Are you interested in completing the TEACH Grant ATS?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Great. You will first need to log into your account.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for this grant?[NEWLINE]agent: This grant is for students who are completing or plan to complete any coursework that is required to begin a career in teaching. To qualify for this grant, you also need to agree to teach full time for at least 4 years.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I should complete this?[NEWLINE]agent: If you are a student receiving a TEACH grant and have completed TEACH Initial and Subsequent Counseling in the same Award Year, you should complete this.[NEWLINE][BOUNDARY][NEWLINE]user: What information will I need to complete this?[NEWLINE]agent: You will need your verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to complete the ATS?"}
{"id": "superseg_train_3102", "dialogue": "user: I am looking to apply for a TEACH Grant Agreement To Serve (ATS) through the FSA. How do I go about this?[NEWLINE]agent: Have you completed the TEACH Grant ATS form?[NEWLINE]user: Yes, I have completed that form[NEWLINE]agent: Firstly, you will need to log in under your own credentials[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a TEACH Grant that is available through the FSA?[NEWLINE]agent: This type of grant is for students who are completing coursework in preparation for a career in teaching. The candidates need to agree to work in an elementary school, secondary school or educational service agency that serves students from a low-income family for at least four years[NEWLINE][BOUNDARY][NEWLINE]user: What type of student completes the TEACH Grant Agreement To Serve (ATS)?[NEWLINE]agent: Students that complete this form are those who are in receipt of a TEACH Grant and who have also completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a TEACH Grant Agreement To Serve (ATS)?[NEWLINE]agent: Firstly, you will your verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step in completing the TEACH Grant Initial and Subsequent Counseling form?"}
{"id": "superseg_train_3103", "dialogue": "user: Hello, i've been told about a funding program for those students who want to begin teaching..I would like to know more about how to begin the counseling and what comes next..Could you help me out?[NEWLINE]agent: I understand you're interested into completing the initial and subsequent counseling for the Education Assistance Program?[NEWLINE]user: Don't need to complete it right now, but i would like to get some information beforehand.[NEWLINE][BOUNDARY][NEWLINE]agent: That's a good call. Do you know who are supposed to complete this counseling, then?[NEWLINE]user: Yes, please, that would be helpful.[NEWLINE]agent: No problem. The TEACH program is aimed to those students who are currently receiving a TEACH Grant.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i guess that takes a lot of sessions, right? I mean, is done through many days?[NEWLINE]agent: Nothing like that. Counseling for this program is quite simple, so it won't take more than 20 or 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Really? Wow, that's a relief. Don't get me wrong, but sometimes these things takes way too long. Anyway, another question. In something called Agreement to Serve, Who must do that?[NEWLINE]agent: Well, that  would be for those students who are receiving a TEACH Grant, and passed their TEACH Initial and Subsequent Counseling for the same Award Year.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right, Seem kinda obvious. Lastly, going back to the TEACH counselling, What do  need to access that?"}
{"id": "superseg_train_3104", "dialogue": "user: Tell me about the TEACH Grant Agreement To Serve (ATS)[NEWLINE]agent: Did you complete the TEACH Grant ATS?[NEWLINE]user: yes, I did it[NEWLINE]agent: Please, log in to start[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to the ATS process?[NEWLINE]agent: You need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is a TEACH Grant?[NEWLINE]agent: It's a program that provides funds to students who are completing or who plan to complete coursework that is required to begin a career in teaching, and agree to teach full time for at least four years at an elementary school, secondary school  or educational service agency that serves students from low-income families and to meet other requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this program?[NEWLINE]agent: Students who are receiving a TEACH Grant  and who have completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: ow long will it take  the ATS process?"}
{"id": "superseg_train_3105", "dialogue": "user: I need help with the teach grant agreement[NEWLINE]agent: Do you want help completing the TEACH Grant ATS?[NEWLINE]user: no I need info on it[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you need to complete the TEACH Grant Agreement To Serve?[NEWLINE]user: yes[NEWLINE]agent: It needs to be completed by students who are receiving a TEACH Grant, and who have completed TEACH Initial and Subsequent Counseling for the same Award Year.[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to do this?[NEWLINE]agent: I can link you to the page where you can Log In and start.[NEWLINE][BOUNDARY][NEWLINE]user: how long will it take me?[NEWLINE]agent: It will take you 20-30 minutes and it must be completed in a single session.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to get started?"}
{"id": "superseg_train_3106", "dialogue": "user: What are payments like with the Income-Sensitive Repayment Plan for those with Federal Family Education Loan Program Loans.[NEWLINE]agent: The payments under the FFEL Program increase or decrease according to your annual income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: Yes, I need to make lower payments on my FFEL Program loan because my hours have been cut at my job.[NEWLINE]agent: Then the Income-Sensitive Repayment Plan might be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are only FFEL Program loanseligible for Income-Sensitive Repayment Plan?[NEWLINE]agent: Yes, only FFEL Program Loans are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans that are not owned by ED?[NEWLINE]agent: You should then contact your lender of the loans.[NEWLINE][BOUNDARY][NEWLINE]user: Which FFEL Program Loans are eligible?[NEWLINE]agent: There are several eligible such as Subsidized Federal Stafford Loans.[NEWLINE]user: Are FFEL Consolidation Loans eligible for the income-sensitive payments?"}
{"id": "superseg_train_3107", "dialogue": "user: What payments are available through the Income-Sensitive Repayment Plan who have Federal Family Education Loan Program loans?[NEWLINE]agent: The payments under the Income-Sensitive Repayment Plan may increase or decrease based on your income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: Yes, I am getting less hours at work and need to lower my payments.[NEWLINE]agent: Then this plan might be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are the FFEL Consolidation Loans eligible?[NEWLINE]agent: Yes, they are available for the Income-Sensitive Plan.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information about FFEL Program loans?[NEWLINE]agent: You should contact your loans servicer for more information.[NEWLINE]user: Where should I go to find out about federal student loans I have received?[NEWLINE]agent: You should visit My Federal Student aid to view information about all of the federal student loans you have received and to find contact information for the loan servicer or lender for you loans.[NEWLINE][BOUNDARY][NEWLINE]user: Are unsubsidized Federal Stafford Loans eligible for Income-Sensitive Repayment?"}
{"id": "superseg_train_3108", "dialogue": "user: Is the Income-Sensitive Repayment Plan help lower payments?[NEWLINE]agent: Yes, the income-sensitive repayment plan can decrease or increase based on your income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: No not at this time but looks like I could in the future.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my monthly payments on Income-Sensitive Repayment Plan?[NEWLINE]agent: Your monthly payments could increase or decrease.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information if I have FFEL Program loans owned by the US Department of Education?[NEWLINE]agent: You would have to contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are not eligible?[NEWLINE]agent: William D. Ford Federal Direct Loans are not eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What FFEL Program Loans are eligible for Income Sensitive Repayment?"}
{"id": "superseg_train_3109", "dialogue": "user: Hi, I would like to know how the Income-Sensitive Repayment Plan will affect my loan payments?[NEWLINE]agent: Payment under the plan increase or decrease based on your annual income.[NEWLINE]agent: Do you have a Federal Family Education Loan (FFEL) Program loan and if so do you need to lower your payments on your loan?[NEWLINE]user: No I don't need to lower my payments at this time, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be eligible for the Income-Sensitive Repayment Plan if I have a FFEL Plus Loan?[NEWLINE]agent: Yes you will be.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are not eligible for the Income-Sensitive Repayment Plan?[NEWLINE]agent: A William D. Ford Federal Direct Loan is not eligible for the repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What about Subsidized Federal Stafford Loans?[NEWLINE]agent: Yes these loans are also eligible.[NEWLINE]user: What other loans are eligible for this program?"}
{"id": "superseg_train_3110", "dialogue": "user: What do I need to know about the Income-Sensitive Repayment Plan?[NEWLINE]agent: The payments under this plan increase or decrease based on your annual income.[NEWLINE]agent: Do you need to make lower payments on your Federal Family Education Loan Program at this time?[NEWLINE]user: Yes, I lost my job and need to make lower payments.[NEWLINE]agent: Then the Income-Sensitive Repayment Plan could be the perfect plan for you.[NEWLINE][BOUNDARY][NEWLINE]user: What FFEL Program loans are eligible?[NEWLINE]agent: Subsidized, Unsubsidized Federal Stafford Loans; FFEL Plus Loans, and FFEL Consolidation Loans are all eligible for the Income-Sensitive Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans owned by the US Deparment of Education?[NEWLINE]agent: You would be best to contact your loan servicer.[NEWLINE]user: How do I find info for all the federal student loans I have received?[NEWLINE]agent: You should visit My Federal Student Aid to view any info about the federal student loans you have gotten and to find out any info for the loan servicer.[NEWLINE]user: What if  have FFEL Program loans not owned by the ED?"}
{"id": "superseg_train_3111", "dialogue": "user: I need help understanding how the Income-Sensitive Repayment plan works.[NEWLINE]agent: I can help you with that. Those who qualify for the Income-Sensitive Repayment Plan should know that their payments can increase or decrease depending on your annual income.[NEWLINE]agent: Would you like to lower your payments on your FFEL Program loan?[NEWLINE]user: Yes. I need this.[NEWLINE]agent: This repayment plan may be the right choice for you.[NEWLINE][BOUNDARY][NEWLINE]user: My FFEL Program loan is not owned by ED. Who do I contact for more information?[NEWLINE]agent: Since your loan is not owned by ED, you will need to contact your lender.[NEWLINE]user: How do I find my lender's contact information?[NEWLINE]agent: You can find this information on your My Federal Student Aid account.[NEWLINE][BOUNDARY][NEWLINE]user: What FFEL Program Loans are eligible for this plan?[NEWLINE]agent: There are several loans that are eligible for the income-sensitive reapayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: How long would I make monthly payments?"}
{"id": "superseg_train_3112", "dialogue": "user: What is the Income-Sensitive Repayment Plan that is available to low-income borrowerso who have FFEL Program loans?[NEWLINE]agent: The payments under the Income-Sensitive Repayment Plan can increase or decrease based on your income.[NEWLINE]user: What if I need to make lower payments on my FFEL Program loan because my hours have been cut?[NEWLINE]agent: It sounds like the Income-Sensitive Repayment Plan is right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what FFEL Program Loans are eligible?[NEWLINE]agent: The subsidized and unsubsidized Federal Stafford Loans, FFEL PLUS loans, and FFEL Consolidation Loans are all available for Income-Sensitive Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an FFEL Program loan owned by the US Department of Education?[NEWLINE]agent: You should contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What would my monthly payments look like under this Income-Sensitive Repayment plan?[NEWLINE]agent: Under this plan your monthly payments will increase or decrease based on your annual income and are made for a maximum of 10 years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have an FFEL Program loan owned by the US Department of Education?"}
{"id": "superseg_train_3113", "dialogue": "user: Good evening. I've been researching for ways to make my loan repayment and heard about some income-sensitive thing, Could you tell me more, please?[NEWLINE]agent: No problem. You are referring on the so called Income-Sensitive Repayment Program. Is a very useful program that helps those who have low incomes, to pay their loans. The payments under that plan goes up or down, based on your annual income.[NEWLINE]user: So that plan could be perfect for making lower payments, huh?[NEWLINE]agent: Absolutely. If you're a Federal Family Education Loan Program user, then you could for this reduced payments plan.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, that's quite interesting. I have a loan, under the figure of FFEL Plus. Is that type of loan eligible for the reduced payments?[NEWLINE]agent: It is. The Federal Family Education Loan Plus program is one of the types of loan under te reduced payments option.[NEWLINE]user: And what about Unsubsidized Federal Stafford Loans? I have an acquaintance that has one of those.[NEWLINE]agent: Yes, is it eligible too.[NEWLINE][BOUNDARY][NEWLINE]user: The way to repay my loan under this plan is still on a monthly basis, right?[NEWLINE]agent: That's correct. The payments are still on a monthly base, but they increase or decrease based on your annual income and are valid for a maximum time period of ten years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do yo have more loans owned by U.S Department of Education?[NEWLINE]user: Yeah, i have two of them."}
{"id": "superseg_train_3114", "dialogue": "user: Hey, is there a way to get temporary relief?[NEWLINE]agent: Of course. Sometimes, you just need to suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Yes, I am. I currently have some problems with some expenses.[NEWLINE]agent: Then you may qualify for a deferment or a forbearance. With either of these options, you can temporarily suspend your payments.[NEWLINE]user: What about the current Covid-19 crisis? Do I still have to pay?[NEWLINE]agent: There is a new Automatic Suspension of Monthly Payments as a Result of the COVID-19 National Emergency.[NEWLINE][BOUNDARY][NEWLINE]user: Can I temporarily suspend my payments?[NEWLINE]agent: Yes, you can temporarily suspend your payments if you are eligible for a deferment or forbearance.[NEWLINE]user: Alright, this is all very new to me. So what effect does this all have on my interest?[NEWLINE]agent: Because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment under most repayment plans.[NEWLINE][BOUNDARY][NEWLINE]user: That's not that great, but I understand it. What if I'm pursuing loan forgiveness, though?"}
{"id": "superseg_train_3115", "dialogue": "user: Hi, I have had some unexpected expenses and am unable to pay my student loan for a period. Is there some way that I could get help with this?[NEWLINE]agent: Yes you may be able to suspend your student loan payments for a short period.[NEWLINE]agent: Would this be a short-term financial problem?[NEWLINE]user: No I don't think this is going to be short-term.[NEWLINE][BOUNDARY][NEWLINE]user: What are my options for deferring payments on my student loan?[NEWLINE]agent: If you are eligible you may be able to temporarily suspend your payment but it would be advisable to consider paying the interest that accrues during that period.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be able to suspend my monthly payments as I am without work as a result of COVID-19?[NEWLINE]agent: To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that I could lower my payments on an income-driven repayment plan?[NEWLINE]agent: Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size.[NEWLINE]user: Are there any tax implications of going for an income-driven repayment plan?"}
{"id": "superseg_train_3116", "dialogue": "user: Hey, I was wondering how to get temporary relief. Can you walk me through the process and answer some questions, please?[NEWLINE]agent: Of course. Sometimes, you just need to suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: No, I just wanted to learn about the process, should I ever get into this situation.[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for loan forgiveness if I already paid back a large amount of the loan?[NEWLINE]agent: Yes, you can qualify for loan forgiveness on your remaining balance if your loan is not paid in full after 20 or 25 years.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm eligible for a deferment or forbearance?[NEWLINE]agent: In that case you can temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: How can you provide relief to student loan borrowers during the COVID-19 national emergency?[NEWLINE]agent: To achieve this, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. What if I have a loan balance of $ 30,000 and an interest rate of 6 % and you are in forbearance for a year right after you enter repayment?"}
{"id": "superseg_train_3117", "dialogue": "user: Is there a way to get temporary relief for my student loan payments?[NEWLINE]agent: Yes, you can get your payments for your student loans suspended for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Yes, I am temporarily laid off for four weeks.[NEWLINE]agent: You may actually qualify for a deferment or a forbearance and temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: Could I qualify for loan forgiveness eventually?[NEWLINE]agent: Yes, you could qualify for loan forgiveness on our remaining balance if your loan is not paid in full after 20-25 years.[NEWLINE]user: Is it better to get relief with lower payments through an income-driven repayment plan?[NEWLINE]agent: Yes, it might be a better option because your income-driven repayment base your monthly student loan payments on your income and family size and you could have a payment as low as zero each month.[NEWLINE][BOUNDARY][NEWLINE]user: What happens during the deferment or forebearance?[NEWLINE]agent: Interest will accrue during your period of deferment or forbearance except in cases like one offered as a result of COVID-19 national emergency.[NEWLINE]user: Would it be best for me to consider other options besides deferment or forebearance first?"}
{"id": "superseg_train_3118", "dialogue": "user: Is there a way to stop payments for loss of income for a few months?[NEWLINE]agent: Yes, you could suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short term financial bind?[NEWLINE]user: No, not yet but will be later in the year due to shut down.[NEWLINE]user: Is there anything they are doing for COVID-19 emergency?[NEWLINE]agent: Yes, they are automatically suspending monthly payments of your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with interest accrual of my loans if I have $30000 balance and an interest rate of 6% while in forebearance for a year after i enter repayment?[NEWLINE]agent: You would accrue $1800 on your loans.[NEWLINE][BOUNDARY][NEWLINE]user: Could I consider another repayment option other than deferment or forbearance?[NEWLINE]agent: It could be worth looking at another plan such as an income-driven repayment plan before you choose forebearance or deferment.[NEWLINE]user: Would my payments be lower on an income-driven repayment plan?"}
{"id": "superseg_train_3119", "dialogue": "user: Tell about the Temporary Relief, please[NEWLINE]agent: Sometimes, you need to suspend your student loan payments for a short period[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Not at all[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't pay any interest?[NEWLINE]agent: If you don't pay that interest, it will be capitalized and added to your principal balance.[NEWLINE]user: Why will that interest be capitalized?[NEWLINE]agent: that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans[NEWLINE][BOUNDARY][NEWLINE]user: How to relieve student loan borrowers during the national COVID-19 emergency?[NEWLINE]agent: Federal student loan borrowers are automatically being placed in an administrative forbearance, which allow to temporarily stop making monthly loan payments. This suspension of payments will last from March 13, 2020 through Sept. 30, 2020,but you can still make payments if you choose.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get relief with lower payments on an income-driven repayment plan?"}
{"id": "superseg_train_3120", "dialogue": "user: Hi there. I was looking information about how to get a temporary relief.[NEWLINE]agent: Sure, we are here to help you. Sometimes you just need to suspend your student loan payments.[NEWLINE]user: This also apply if I am in a financial bind?[NEWLINE]agent: Yes, you can also try to qualify for a deferment or a forbearance.[NEWLINE]user: This also apply for the actual crisis with the covid?[NEWLINE]agent: Yes, It also apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do you bring for this case?[NEWLINE]agent: Have you check the different type of deferment and forbearance there is?[NEWLINE]user: I have seen some of them.[NEWLINE]agent: You can just suspend for a time your payments too.[NEWLINE][BOUNDARY][NEWLINE]user: I can do this even applying to the deferment and the forbearance."}
{"id": "superseg_train_3121", "dialogue": "user: I\"m looking to try and stop making payments on a loan if I could but only for a short time to get caught up[NEWLINE]agent: Okay, so you just need to suspend your student loan payments for a short period[NEWLINE]agent: Is this financial situation just short term?[NEWLINE]user: probably not[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to get lower payments?[NEWLINE]agent: It might be good for to you consider a different repayment plan such as an income-driven repayment plan. These plans base your monthly student loan payments on your income and family size. In some cases, your payment could be as low as $0 per month.[NEWLINE][BOUNDARY][NEWLINE]user: can we get help because of the coronavirus and job loss?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: what if I go with deferment, any advice on that?[NEWLINE]agent: If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.[NEWLINE]user: and this will allow me to miss a few payments if I do this?[NEWLINE]agent: Do you know if you are eligible for deferment or forbearance?"}
{"id": "superseg_train_3122", "dialogue": "user: Hey there. I would like to get some information about a temporary relief.[NEWLINE]agent: Sure. There is no problem, we can help you if you have to do a suspension of your payments.[NEWLINE]agent: Are you in a short time period of financial bind?[NEWLINE]user: Yes, I am in a period I don't know how can I pay any more.[NEWLINE]agent: Well, that's very bad to hear. You can suspend your payments for a while.[NEWLINE]user: There is some how to get a loan relief?[NEWLINE]agent: You mean like a forgiveness of your loan. Yes, this is possible, like a period of deferment or forbearance.[NEWLINE]user: I see, this is something that I'm looking for, because the covid19 outbreak. This counts? I mean, this is covered?[NEWLINE]agent: Yes, there are special measures that has been taken about this, which will last from march 13 through sept 30 of 2020.[NEWLINE]user: Bu if I have the chance to make a payment or two I can do it too, right?[NEWLINE]agent: Yes, no problem. But if you can't  do it, you can skip them during this period of time.[NEWLINE][BOUNDARY][NEWLINE]user: This is also related to the amount of taxes I will have to pay?"}
{"id": "superseg_train_3123", "dialogue": "user: Can I get federal student aid to help pay for international schools also?[NEWLINE]agent: Yes, whether you want to study internationally for one semester or get your degree outside the US you may be still eligible for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Would I need to worry about having an VISA?[NEWLINE]agent: Yes, you may need a VISA and also medical insurance.[NEWLINE]user: Is it smart to start to do research on schools abroad early?[NEWLINE]agent: Yes, you should start early when you want to study abroad because you got more to do.[NEWLINE]user: How can I research international schools and their requirements?[NEWLINE]agent: First off it is wise not to panic and you are on your own; but if you are very organized and determined you will be just fine.[NEWLINE][BOUNDARY][NEWLINE]user: I want to study abroad for a year is federal student aid available?[NEWLINE]agent: Yes, it could be available for studying abroad if you meet the aid eligibility.[NEWLINE]agent: Do you know about the FAFSA form?"}
{"id": "superseg_train_3124", "dialogue": "user: Can I use federal student aid to help pay for studies abroad?[NEWLINE]agent: Yes, you can use federal student aid to pay for one semester or your entire degree abroad.[NEWLINE][BOUNDARY][NEWLINE]user: Can I study abroad for a semester and still get aid?[NEWLINE]agent: Yes, you may receive federal student aid for a study-abroad program if you meet aid eligibility criteria.[NEWLINE]agent: Did you fill out a FAFSA form for college yet?[NEWLINE]user: No, I have never filled out a FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Should what extra paperwork needs to be done on my list for studying abroad?[NEWLINE]agent: Yes, that should be on your list and also if you are required to have medical insurance.[NEWLINE]user: Is the Medical University of Bialystok on the pass rates list for United states Medical Licensing?[NEWLINE]agent: Yes, it is on the list.[NEWLINE]user: What is the best tips for researching schools?"}
{"id": "superseg_train_3125", "dialogue": "user: Can I get help to pay for my college at an international school through federal student aid?[NEWLINE]agent: Yes, many who study abroad get federal student aid to help pay for expenses.[NEWLINE][BOUNDARY][NEWLINE]user: How much can I receive in federal student loan funds for international study?[NEWLINE]agent: The annual limit for Direct Subsidized and Unsubsidized loans can be between $5500 and $20500.[NEWLINE]agent: Do you know the factors that might change your amount you get such as dependent or independent?[NEWLINE]user: Yes, I know factors such as dependent or independent student will play a role in how much I get for my loan.[NEWLINE]agent: Direct PLus Loan amounts are figured out by minusing any other financial aid you are receiving from your total cost of attendance in the school.[NEWLINE][BOUNDARY][NEWLINE]user: What federal student aid would I be eligible for at an international school?[NEWLINE]agent: You can receive a federal student loan from William D. Ford Federal Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out what pass rates are in International Medical Schools?[NEWLINE]agent: Yes, International Medical Schools have things like pass rates on US Medical Licensing Exams, student loan debt, and completion rates.[NEWLINE]user: Are there housing forms I should complete?"}
{"id": "superseg_train_3126", "dialogue": "user: Hey, finally can talk with you. I need some information about some financial aid, but for studies abroad, Can you guide me there?[NEWLINE]agent: With pleasure. Federal Aid for students who are planning to study abroad partially or for the total career is available from Federal Programs, so they can pay their expenses.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I was told that  could get that help and even went to an international student's office but i don't know where else to look for more information so, where do i find more about it?[NEWLINE]agent: You can always resort to our toll free numbers at 1-800-4-FED-AID or 1-800-433-3243 to get help for filling your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess any helps isn't that bad. Say, how much can i hope to get in financial aid?[NEWLINE]agent: You can get aid that goes from $5,000 up to $20,500. That is for Direct Subsidized Loans, plus Direct Unsubsidized Loans.[NEWLINE]agent: The can be affected for various factors so, Are you a dependent student?[NEWLINE]user: No, i'm independent.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Thinking on another thing, how can i know what to expect in requirements for a school i like?[NEWLINE]agent: That should be available on the school's website. You go online and check it out so you can get an idea about their plans and opportunities.[NEWLINE]user: I suppose that documentation is a must in these cases, like visas, for example?"}
{"id": "superseg_train_3127", "dialogue": "user: Good evening, i'm searching for information about getting funds to study abroad. Could you lend me a hand oh this?[NEWLINE]agent: Absolutely, this is the right place. If you're planning to study abroad or just passing one semester, be aware you can receive federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, then. And what kind of help can i get?[NEWLINE]agent: You can get funds form the William D. Ford Federal Direct Loan Program. You would need to check out if your desired school has participation on that program.[NEWLINE][BOUNDARY][NEWLINE]user: That help could be affected or vary depending on what I study or what?[NEWLINE]agent: No. Mostly, would be affected by your status as undergraduate or graduate student. In that regard, behavior is very like in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, I think i get it. Well, lets say i made my mind and go for an international school. What can you do for me?[NEWLINE]agent: Well, we can lend you a hand finding out which international schools get a part in federal student aid programs and then, guide you through the corresponding process of getting that federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds very good, thanks. Say, if i'm able to get that aid, what amount are we talking about?[NEWLINE]agent: That would depend on the type of aid, but for both Direct Subsidized or Unsubsidized Loans, The amount you could receive goes from $5,500 to $20,500 range.[NEWLINE]agent: In fact, Are you aware that amount could be affected by many factors?"}
{"id": "superseg_train_3128", "dialogue": "user: I was wondering if I could get student aid when studying abroad. Can you please give me some advice?[NEWLINE]agent: Of course. Whether you plan to study abroad for a semester or get your entire degree outside the United States, you may be able to use federal student aid to pay your expenses.[NEWLINE]user: So even if I study outside the U.S. I can get student aid?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! What should I do if I plan to get a degree from an international school?[NEWLINE]agent: Have you decided to get your degree from a school outside the U.S.?[NEWLINE]user: Yes, I want to study abroad.[NEWLINE]agent: Congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to make a dent in that tuition bill.[NEWLINE][BOUNDARY][NEWLINE]user: I see. When and how do I repay the loan?[NEWLINE]agent: That depends on whether it s a subsidized or unsubsidized loan versus a PLUS loan. Repayment of a loan used to pay for international study works the same way as repayment of a loan used to pay for an American school. Get information about repaying federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I research schools and their requirements?"}
{"id": "superseg_train_3129", "dialogue": "user: Is it possible for me to get federal student aid if I am studying through an international shcool?[NEWLINE]agent: Yes you may be able to use federal student aid to pay your expenses at an international school.[NEWLINE]user: Can aid be used for just a semester or do you have to do your entire degree with an international school to qualify for aid?[NEWLINE]agent: You can study abroad for just a semester or get your entire degree outside the United States with the help of federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do all international schools participate in the federal student aid programs?[NEWLINE]agent: Have you decided to get your degree from a school outside the U.S.?[NEWLINE]user: Yes I have.[NEWLINE]agent: That is great, congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to help pay for your tuition.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get help researching schools and their requirements?[NEWLINE]agent: Yes we can help you with the process of researching international schools and their requirements.[NEWLINE]user: How long will it take to get financial aid for studying abroad?"}
{"id": "superseg_train_3130", "dialogue": "user: Hi, could you give me more information on financial aid that is available for international study please?[NEWLINE]agent: You may be able to get federal student aid to pay for your costs whether you plan to study for a short period like one semester or for as long as your entire degree[NEWLINE][BOUNDARY][NEWLINE]user: Is there a personal to-do- list that I would need to complete if studying internationally?[NEWLINE]agent: Along with a few other things, you would need to ensure that you have medical insurance in place before you go[NEWLINE][BOUNDARY][NEWLINE]user: Are there separate rules for getting aid if I am studying abroad for just one semester?[NEWLINE]agent: You may receive aid for one semester abroad but you have to meet the eligibility requirements[NEWLINE]agent: Do you normally complete a Free Application for Federal Student Aid FAFSA each year for college?[NEWLINE]user: Yes, I normally do[NEWLINE]agent: In that case, you will be familiar with the FAFSA process, which is needed for aid for study abroad[NEWLINE][BOUNDARY][NEWLINE]user: Will I need a valid passport for studying abroad?[NEWLINE]agent: Yes you will, and medical insurance will be another important essential element of your study abroad[NEWLINE]user: Aare there housing forms that I would need to complete if studying abroad?"}
{"id": "superseg_train_3131", "dialogue": "user: Hello, do I need information related to the federal aid program?[NEWLINE]agent: In important highlight that federal student aid to pay your expenses.[NEWLINE][BOUNDARY][NEWLINE]user: What is the form of housing?[NEWLINE]agent: Are you interested in life insurance?[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what kind of help can I ask for help?[NEWLINE]agent: You can get that information at the institution.[NEWLINE][BOUNDARY][NEWLINE]user: What student aid can you request for international studies?[NEWLINE]agent: Many international schools are offering help to students.[NEWLINE][BOUNDARY][NEWLINE]user: If you give me the help, what is the payment system?[NEWLINE]agent: The process involves electronically transmitting from the United States Treasury to the designated bank of the international school.[NEWLINE]agent: Also, if there is money left it is transferred to your account.[NEWLINE]user: What does this procedure consist of?"}
{"id": "superseg_train_3132", "dialogue": "user: Hey, I need some help with my direct plus loan application. Can you answer some questions for me?[NEWLINE]agent: Of course.\u00a0Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: Yes, that applies.[NEWLINE]agent: Then you should know that parents must be logged in using their own...[NEWLINE]agent: Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?[NEWLINE]user: Yes, I do have plenty questions about that.[NEWLINE]agent: In that case you should contact your school's financial aid office.[NEWLINE][BOUNDARY][NEWLINE]user: Where will my information go once all of the application is filled out?[NEWLINE]agent: The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.[NEWLINE]user: What is a William D. Ford Federal Direct Loan Program Federal Direct PLUS Loan Request for Supplemental Information?"}
{"id": "superseg_train_3133", "dialogue": "user: I need to know a few things about my direct plus loan application.[NEWLINE]agent: Do you have a Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: Yes, I actually do.[NEWLINE]agent: In that case, parents must be logged in using their own.[NEWLINE]agent: Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?[NEWLINE]user: Yes, I have many questions.[NEWLINE]agent: Then you should contact your school's financial aid office.[NEWLINE][BOUNDARY][NEWLINE]user: What does the direct plus loan request let me do as a parent borrower?[NEWLINE]agent: You can request an additional deferment for 6 months after the student ceases to be enrolled at least half time, for example.[NEWLINE]user: Makes sense. What happens to my information once I submitted my application?"}
{"id": "superseg_train_3134", "dialogue": "user: What types of Direct PLUS Loan Application should I complete?[NEWLINE]agent: Do you know which type of Direct Plus Loan you are trying for?[NEWLINE]user: I am not even sure which one I should chose?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want a Direct PLUS loan application for Parents?[NEWLINE]user: Yes, that is the Direct Plus Loan for Parents.[NEWLINE]agent: Parents must be logged into using their own account.[NEWLINE]user: What if I have questions regarding my loan eligibility and about the next steps in the processing of my loan?[NEWLINE]agent: You should definitely get in contact with your school's financial aid office and they will help you with any questions.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to complete a Direct PLUS Loan Master Promissory Note?[NEWLINE]agent: Yes, you must complete a Direct Loan Master Promissory Note before you can receive a Direct PLUS Loan because it explains all the terms and conditions your your loan and is the legal binding agreement to repay the loan.[NEWLINE]user: What does the Direct PLUS Loan request allow me to do?"}
{"id": "superseg_train_3135", "dialogue": "user: Hi there. I would like to get some information related to the direct plus loan program.[NEWLINE]agent: Sure. Are you interested into apply for this program?[NEWLINE]user: Yes, I would like to request this program.[NEWLINE]agent: Sure, there is no problem. You need to loggin into the system.[NEWLINE][BOUNDARY][NEWLINE]user: Is this managed by me or by the school I go?[NEWLINE]agent: Yes, it can be managed by the school, but it needs your personal authorization, but this is not mandatory.[NEWLINE]user: Apply for this kind of loan is about just to make the request and no more?[NEWLINE]agent: Before you can receive the loan you need to complete a direct plus loan master promissory note, which will explain everything of the terms and conditions of this program.[NEWLINE]user: What happens if I have have a security freeze?[NEWLINE]agent: In that case, you'll need to remove the freeze at each credit bureau before you can continue.[NEWLINE]user: I see this is on the application you mentioned before?"}
{"id": "superseg_train_3136", "dialogue": "user: sdfsdf[NEWLINE]agent: Are you interested into apply for this program?[NEWLINE]user: Yes, if this is a good thing for me, I would love to.[NEWLINE]agent: Great this will depend of if you are a student or not, and if are a student you will need to log in into a account just for students.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But there is also a loan program which is for parent, I mean through it the parents can manage some of the loans?[NEWLINE]agent: Yes, there is. It's the same program, but brings the parents an account for their involvement.[NEWLINE]agent: Do you have any more questions?[NEWLINE]user: I still have some doubts, but not about what we were talking about.[NEWLINE][BOUNDARY][NEWLINE]user: I can give authorization to other people to manage this loans in case I can do it by myself?[NEWLINE]agent: Yes,, you can authorize your school to help you with the management.[NEWLINE]user: So, this is not mandatory?"}
{"id": "superseg_train_3137", "dialogue": "user: Where do I go if I am looking for more information on the Direct PLUS loan Request relating to the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: It's a request for more information in connection with an application that has been made for a Direct PLUS Loan through the William D. Ford Federal Direct Loan Program. Schools may differ in the way that they provide further information to their applicants in relation to these loans[NEWLINE]agent: Are you applying for a borrowing as a parent?[NEWLINE]user: Yes, I am indeed[NEWLINE]agent: In this case, the Direct PLUS Loan Request allows some further concessions which I can go through with you if you would like?[NEWLINE]user: What is the next step after I request supplemental information about the Direct PLUS Loan through the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: Any information that you give us will be sent to the relevant school. The school will then use this information to determine your eligibility for a Direct PLUS Loan and will process your application for same[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more about Direct PLUS Loan Applications for Graduate/Professional Students through the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: Firstly, you must be logged into the system under your own personal log in credentials[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special features associated with the Direct PLUS Loan Request?[NEWLINE]agent: Yes, there are. This request allows you, the applicant, to authorize your school to use your loan funds to satisfy other educationally related charges, apart from tuition and fees and room and board. You are not required to provide this authorization[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information available to parents regarding the Direct PLUS Loan Request through the William D. Ford Federal Direct Loan Program?"}
{"id": "superseg_train_3138", "dialogue": "user: I have questions about the William D. Ford Federal DIrect Loan Program.[NEWLINE]agent: You can request supplemental information in connection with your William D. Ford Federal Direct PLUS Loan application. However, the process for receiving this information may differ depending on the school.[NEWLINE]agent: Are you a parent borrower?[NEWLINE]user: No. I'm the student.[NEWLINE][BOUNDARY][NEWLINE]user: How do I complete a Direct PLUS Loan Application?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking a Direct PLUS Loan Application for Graduate/Professional Students under the William D. Ford Federal Direct Loan Program Request for supplemental information?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking the request application for parents?[NEWLINE]user: Yes, my Mom needs to complete this.[NEWLINE]agent: Okay. Please advise your parent that they must be logged in to their own account to complete this application.[NEWLINE]agent: Do you have any questions about loan eligibility?[NEWLINE]user: Yes. I need clarification on what loans I'm eligible for."}
{"id": "superseg_train_3139", "dialogue": "user: What type of Direct PLUS Loan application should I complete?[NEWLINE]agent: Do you have a Direct PLUS Loan application for Graduate/Professional Students William D. Ford Federal Direct Loan Program loan request for supplemental information?[NEWLINE]user: No I do not have this application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Direct PLUS Loan application for Parents William D. Ford Federal Direct Loan Program loan request for supplemental information?[NEWLINE]user: No I do not have this application for supplemental information.[NEWLINE][BOUNDARY][NEWLINE]user: What does the Direct PLUS Loan Request allow me to do?[NEWLINE]agent: The Direct PLUS Loan Request allows you to authorize the school to use your loan funds to for other educationally related charges after all the tuition and fees and room and board have been paid.[NEWLINE]user: What is the William D. Ford Federal Direct Loan Program request for supplemental information used for?[NEWLINE]agent: It is a request for supplemental info connected to your application for Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Program.[NEWLINE]user: What must I do before I receive my Direct PLUS Loan?"}
{"id": "superseg_train_3140", "dialogue": "user: Do I need to choose what type of Direct PLUS Loan application I would like to complete?[NEWLINE]agent: Are you applying for a Direct PLUS Loan for sstudents?[NEWLINE]user: No I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need an application for Direct PLUS Loan Application for parents?[NEWLINE]user: Yes, I need one for parents.[NEWLINE]agent: Parents would need to logged in using their own account.[NEWLINE]agent: Do you have any questions about loan eligibility, the next steps, or when loan will be dispursed?[NEWLINE]user: Yes, I have some questions.[NEWLINE]agent: Then you should contact the financial aid office of your attending school.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I set a security freeze on my credit file?[NEWLINE]agent: You would have to lift or remove the freeze at each credit bureau before you are allowed to continue with the application.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to learn more where do I look or contact?"}
{"id": "superseg_train_3141", "dialogue": "user: Hello i would like to get information about Master Promissory Note (MPN) for graduate students[NEWLINE]agent: The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: What I need?[NEWLINE]agent: first thing is verified username and password FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: and can you receive more than one loan?[NEWLINE]agent: You can receive more than one loan under an MPN over a period of up to 10 years to pay your educational costs, as long as the school is authorized to use the MPN in this way and decides to do so.[NEWLINE][BOUNDARY][NEWLINE]user: and for unsubsidized loans?[NEWLINE]agent: Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I use for direct PLUS loans?[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it in just 30 minutes?"}
{"id": "superseg_train_3142", "dialogue": "user: Hello i would like to get information about Master Promissory Note (MPN) for graduate students[NEWLINE]agent: The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I use for direct PLUS loans?[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.[NEWLINE][BOUNDARY][NEWLINE]agent: and you know who should complete this?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how long will it take?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: and for unsubsidized loans?[NEWLINE]agent: Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do?"}
{"id": "superseg_train_3143", "dialogue": "user: I'm here about the master promissory note[NEWLINE]agent: Okay, the MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also contains the terms and conditions of your loan[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to sign in and get it done?[NEWLINE]agent: You will need a verified username and FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to do the promissory note on an unsubsidized loan?[NEWLINE]agent: I will give you the link so you can get started on the MPN for Direct Unsubsidized Loans available to eligible students[NEWLINE][BOUNDARY][NEWLINE]user: is there one for direct plus loans?[NEWLINE]agent: Yes, there is a MPN for Direct PLUS Loans available to eligible students[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to check if you need to complete the MPN?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take you to complete the MPN?[NEWLINE]user: yes, but I'll find out later when I'm ready to do it[NEWLINE][BOUNDARY][NEWLINE]user: can I get more than one loan for an MPN?"}
{"id": "superseg_train_3144", "dialogue": "user: Hi, I am looking to take out a student loan and would like to know what a Mater Promissory Note is?[NEWLINE]agent: A Master Promissory Note (MPN) is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan.[NEWLINE]user: I am looking to apply for a Direct Unsubsidized Loan, does this loan have the same MPN as a Direct PLUS Loan?[NEWLINE]agent: Both loans have MPNs but they are different, each one applying to a particular loan.[NEWLINE][BOUNDARY][NEWLINE]user: Were can I find a copy of the MPN for a Direct PLUS Loan?[NEWLINE]agent: You can download the PDF for the MPN for Direct PLUS Loans. This can be used for Direct PLUS Loans that are eligible for graduate/professional students.[NEWLINE][BOUNDARY][NEWLINE]user: As a graduate/professional student should I complete the MPN?[NEWLINE][BOUNDARY][NEWLINE]agent: If you are applying for Direct Unsubsidized Loan or a Direct PLUS Loan you should complete the MPN. Are you applying for one of these loans?[NEWLINE]user: No I am not applying at this stage.[NEWLINE][BOUNDARY][NEWLINE]user: When I am ready to apply what do I need to complete the application?"}
{"id": "superseg_train_3145", "dialogue": "user: Good morning. I was hearing the other day about things I'm supposed to do ti repay my student loans and heard bout something called MPN, what's that?[NEWLINE]agent: Yes. MPN stands for Master Promissory Note and is a legal document in which you promise to repay your loans plus any accrued interest and fees to the U.S. Department of Education. Besides that main purpose, it also explains your loan's terms and conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Oh isee, so it's a kind of written guarantee, isn't? So, That applies for any type of Loan?[NEWLINE]agent: That's right. A MPN can be related to both Subsidized and Unsubsidized Loans alike, which are available to eligible graduate or professional students.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And that's just for those kinds of loans only?[NEWLINE]agent: No, you also have a MPN related to loans from the Direct Plus kind.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you clear about who have to pass through this?[NEWLINE]user: No, i'm not so sure about it,[NEWLINE][BOUNDARY][NEWLINE]agent: O.k that's fine, we'll just review that in a moment. Are you aware about the time needed to complete a MPN?[NEWLINE]user: Yes, i heard that takes like an hour or so. IS that right?[NEWLINE][BOUNDARY][NEWLINE]user: Oh, by the way, can you tell me about what i need to go ahead with the MPN?"}
{"id": "superseg_train_3146", "dialogue": "user: Hi, i have some loans and were offered to sign something called Master Promissory Note, What's that?[NEWLINE]agent: The Master Note is just a document you sign in order to promise that you'll repay your loans and any accrued interest. It also explain terms and conditions of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and to get one you have to go through certain procedures and give some information, right?[NEWLINE]agent: Yes. Information like your school name, mailing address or contact information are between the requested data.[NEWLINE][BOUNDARY][NEWLINE]user: And that MPN is just for graduate students, or anyone else can us it?[NEWLINE]agent: Graduate students and Professional students, are totally eligible.[NEWLINE][BOUNDARY][NEWLINE]user: And that goes for the different types of loans, like Subsidized and Unsubsidized?[NEWLINE]agent: That's right. It applies for both types of loans.[NEWLINE][BOUNDARY][NEWLINE]user: And of course, i guess it applies for those Direct Plus Loans you mentioned earlier.[NEWLINE]agent: Totally right. It is also valid in that type of loan.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who has to go through the procedures to get a MPN?[NEWLINE]user: No, it's not necessary. I guess it is for Graduate and Professional students, right?[NEWLINE][BOUNDARY][NEWLINE]agent: That's right. Would you like to know how much time you would invest in a MPN session?[NEWLINE]user: No, i don't think i need to know that right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what do you need to obtain that MPN, then?"}
{"id": "superseg_train_3147", "dialogue": "user: What is a Master Promissory Note (MPN) for graduate students?[NEWLINE]agent: The MPN is a legal document that you promise to pay back your loan and any accrued interest plus fees to the US Department of Education and it explains the terms of your loan.[NEWLINE]user: Are there different MPNs for different types of loans such as Direct Unsubsidized and Direct PLUS Loans?[NEWLINE]agent: Yes, each type of loan has a different MPN that you have to sign.[NEWLINE][BOUNDARY][NEWLINE]user: When would I use an MPN for Direct PLUS Loans?[NEWLINE]agent: Use the MPN for Direct PLUS Loans which are available to those who are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this DEMO?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know it will take 30 minutes?[NEWLINE]user: No, did not know that.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for access?"}
{"id": "superseg_train_3148", "dialogue": "user: Why are Master Promissory Notes necessary?[NEWLINE]agent: An MPN is necessary because it is a legal document in which you promise to repay your loan plus accrued interest and fees to the U.S. Department of Education and it explains the terms and conditions of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a MPN for a Direct PLUS Loan?[NEWLINE]agent: Yes, you would use a MPN for a Direct PLUS Loans available to eligible graduate students.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to complete an MPN?[NEWLINE]user: Yes, I do need to complete an MPN.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it takes?[NEWLINE]user: Yes, I do.[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive more than one loan under an MPN?[NEWLINE]agent: Yes, you might receive more than one loan under an MPN over a period of 10 years to pay for your educational costs; but you must be at a school that is authorized.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans use MPN?"}
{"id": "superseg_train_3149", "dialogue": "user: Hey, I have some questions about the MPN for graduates.[NEWLINE]agent: Of course. The MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan. Graduate/professional students may be eligible for both Direct Unsubsidized Loans and Direct PLUS Loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I preview the MPN for direct plus loans somehow?[NEWLINE]agent: Yes, you can preview a read only version.[NEWLINE]user: Can I also view a demo for it?[NEWLINE]agent: Yes, you can view a demo for it.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need for my request?[NEWLINE]agent: You'll need a verified username and password FSA ID, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about MPN for direct plus loans?[NEWLINE]agent: You can use this MPN for Direct PLUS Loans available to eligible graduate/professional students. You may also need to complete an MPN for Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who should fill this out?[NEWLINE]user: Yes, please tell me.[NEWLINE][BOUNDARY][NEWLINE]agent: 30 minutes?"}
{"id": "superseg_train_3150", "dialogue": "user: I need help with how you stay eligible for financial aiid[NEWLINE]agent: Okay, you will have to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year to continue receiving federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: I need the fafsa form each year or just once?[NEWLINE]agent: Have you already filled out a FAFSA form?[NEWLINE]user: no, I'm doing it soon[NEWLINE][BOUNDARY][NEWLINE]user: how do you make satisfactory academic progress to keep getting financial aid?[NEWLINE]agent: You have to make good grades and complete enough classes to keep moving toward successfully completing your degree.[NEWLINE]agent: Are you aware of the satisfactory academic progress policy for financial aid purposes for the school you will be attending?[NEWLINE]user: I don't know what it is[NEWLINE][BOUNDARY][NEWLINE]user: I have to keep doing this and not just the first year when I apply?"}
{"id": "superseg_train_3151", "dialogue": "user: Hello, I would like to continue receiving federal student aid[NEWLINE]agent: To maintain them, you must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the FAFSA form every year?[NEWLINE]agent: have you filled out the FAFSA?[NEWLINE]user: yes[NEWLINE]agent: ok note that you are applying for help for a specific year. To get help next year, you'll need to submit next year's FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: how should I make satisfactory academic progress[NEWLINE]agent: In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: where can i see my school data?[NEWLINE]agent: To see your school details, you can check your school's website or ask someone at the financial aid office and your school's policy will tell you what you need.[NEWLINE][BOUNDARY][NEWLINE]user: what are the eligibility criteria"}
{"id": "superseg_train_3152", "dialogue": "user: Hello, I would like to know what I must do to continue receiving federal student aid[NEWLINE]agent: Of course You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: Should I continue to meet the basic eligibility criteria?[NEWLINE]agent: yes Remember the basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.[NEWLINE][BOUNDARY][NEWLINE]user: and Must I have satisfactory academic progress to continue receiving federal student aid?[NEWLINE]agent: You must make satisfactory academic progress to continue receiving federal student aid. In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: and is it indispensable?[NEWLINE]agent: yes You must make satisfactory academic progress to continue receiving federal student aid.[NEWLINE]agent: Do you want to see your school's data?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and for how long is the form you fill out valid?"}
{"id": "superseg_train_3153", "dialogue": "user: Hi. I want to continue receiving your federal student aid, what must I do to remain eligible?[NEWLINE]agent: You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: And who defines the financial aid policies?[NEWLINE]agent: Each school has a satisfactory academic progress policy for financial aid purposes; To view your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you[NEWLINE]user: And what reasons would they take if an academic process is not satisfactory?[NEWLINE]agent: Reasons for appeal generally include the death of a family member, illness or injury, or other special circumstances;[NEWLINE][BOUNDARY][NEWLINE]user: And how often should I complete the form?[NEWLINE]agent: I already filled out the FAFSA form?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: And once I meet the requirements, should I always meet them?"}
{"id": "superseg_train_3154", "dialogue": "user: how do I stay good with the financial aid people?[NEWLINE]agent: You will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.[NEWLINE][BOUNDARY][NEWLINE]user: do I only have to do this when I send in my forms?[NEWLINE]agent: The basic eligibility criteria that allow you to get federal student aid continue to apply throughout the time you are receiving aid, not just when you first fill out the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: so I need to fill a form each year?[NEWLINE]agent: Are you asking about the FAFSA form?[NEWLINE]user: yes[NEWLINE]agent: Each FAFSA form you fill out is for aid for a specific year. In order to receive aid for that year, you will need to submit that year\u2019s FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: what is considered satisfactory academic progress?[NEWLINE]agent: You need to make good enough grades, and complete enough credit hours, to keep progressing toward successfully completing your degree or certificate.[NEWLINE]agent: Do you know about your school's satisfactory academic progress policy for financial aid purposes?"}
{"id": "superseg_train_3155", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll make sure to check that out. This is a silly question but, Do i have to keep the grades up all the time to keep the aid?[NEWLINE]agent: Of course. That eligibility criteria that was applied when you requested that aid, needs to be kept through all the time you receive the funds.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, O.k Sorry, i just wanted to be sure. In any case, i don't need to renew anything after i got the aid, don't i?[NEWLINE]agent: Did you fill a FAFSA form when you requested your aid?"}
{"id": "superseg_train_3156", "dialogue": "user: I need eligibility help[NEWLINE]agent: Okay, you will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.[NEWLINE][BOUNDARY][NEWLINE]user: but what does it mean when they say I need to make academic progress?[NEWLINE]agent: It means you have to make good enough grades, and complete enough classes to keep moving toward successfully completing your degree[NEWLINE]agent: Do you know the\u00a0academic progress policy for financial aid purposes your school has?[NEWLINE]user: nope, that is why I asked[NEWLINE][BOUNDARY][NEWLINE]user: and I need to do the FAFSA each year?[NEWLINE]agent: Have you filled out the FAFSA form?[NEWLINE]user: not yet[NEWLINE][BOUNDARY][NEWLINE]user: do I just have to stay eligible once and I'm good for my school duration?"}
{"id": "superseg_train_3157", "dialogue": "user: If I want to continue receiving federal student aid, what should I be sure of?[NEWLINE]agent: You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: What are the basic eligibility criteria?[NEWLINE]agent: The basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the FAFSA form every year?[NEWLINE]agent: did you fill out the FAFSA?[NEWLINE]user: I have not done it yet[NEWLINE][BOUNDARY][NEWLINE]user: What are the satisfactory academic progress policies for financial aid purposes?[NEWLINE]agent: To see your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you what is necessary[NEWLINE][BOUNDARY][NEWLINE]user: Why should I fill it out every year?"}
{"id": "superseg_train_3158", "dialogue": "user: Can you give me details of the forgiveness of public service loans?[NEWLINE]agent: Do you work for a US federal, state, local, or tribal government or a nonprofit organization?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: if you switch to an IDR plan and don't want to pay a higher amount[NEWLINE]agent: if that's the case the PSLF Program may not benefit you[NEWLINE][BOUNDARY][NEWLINE]user: What is considered full-time employment for the PSLF?[NEWLINE]agent: You are generally considered to be working full-time if you meet your employer's definition of full-time or work at least 30 hours per week, whichever is greater.[NEWLINE][BOUNDARY][NEWLINE]user: what are the PSLF help tools[NEWLINE]agent: these toolsThey will help you understand more about the PSLF Program and what you must do to participate and possibly forgive your loans.[NEWLINE]agent: Did you complete the PSLF help tool process?[NEWLINE]user: yes"}
{"id": "superseg_train_3159", "dialogue": "user: I wanted to know more about public service loan forgiveness[NEWLINE]agent: Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?[NEWLINE]user: I work for a not for profit[NEWLINE]agent: You could be eligible for the Public Service Loan Forgiveness Program[NEWLINE][BOUNDARY][NEWLINE]user: can I use time spent at church to be considered a full time employee?[NEWLINE]agent: Time spent on religious instruction or worship services may not be counted toward meeting the full-time employment requirement.[NEWLINE][BOUNDARY][NEWLINE]user: On the repayment plans to qualify do the payments stay the same or can they increase?[NEWLINE]agent: Your payment may increase depending on your income and the amount that you owe. If you do not want the possibility of higher payments then the PSLF Program may not be for you[NEWLINE][BOUNDARY][NEWLINE]user: How soon can I get into public service loan forgiveness?[NEWLINE]agent: You have to make 120 qualifying monthly payments so it will take at least 10 years before you can qualify.[NEWLINE]agent: Are you working toward PSLF?[NEWLINE]user: yes"}
{"id": "superseg_train_3160", "dialogue": "user: I need PSLF information?[NEWLINE]agent: Do you have PSLF questions?[NEWLINE]user: yes a few[NEWLINE]agent: You can have a look at the PSLF FAQ page[NEWLINE]user: anything else in case I can't find what I need?[NEWLINE]agent: You can contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: do contractors qualify for the loan forgiveness?[NEWLINE]agent: You have to be directly employed by a qualifying employer for your employment to count toward PSLF[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I missed sending in some employment certification forms?[NEWLINE]agent: When you apply for forgiveness, you will be asked to submit an Employment Certification Form for each employer you worked for while making the required 120 qualifying monthly payments.[NEWLINE]user: do we need to be employed at a federal job when we apply?"}
{"id": "superseg_train_3161", "dialogue": "user: Hello, I would like to know how to send PSLF forms[NEWLINE]agent: Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program.[NEWLINE]agent: FedLoan Servicing Already Your Administrator?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my questions are not all covered on that page?[NEWLINE]agent: In that case contact FedLoan Servicing at 1 - 855 - 265 - 4038.[NEWLINE]user: What if I have more questions?[NEWLINE]agent: check the PSLF FAQ page.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in AmeriCorps or the Peace Corps, or the United States Department of Defense is paying off my loans?[NEWLINE]agent: There are special rules that allow borrowers who are AmeriCorps or Peace Corps volunteers to use their Segal Education Award or Peace Corps transition payment to make a one-time payment that can count up to 12 qualified PSLF payments.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am employed in more than one qualified part-time job at the same time?"}
{"id": "superseg_train_3162", "dialogue": "user: hello i would like to get information about Eligible Repayment Plans[NEWLINE]agent: Eligible payment plans include all income-driven IDR payment plans that base your monthly payment on your income.[NEWLINE]user: and what are the qualified payments?[NEWLINE]agent: Although the payments made under the Standard 10-Year Payment Plan are qualified payments, you would have to switch to an IDR plan to benefit from the PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: and How should I send the PSLF forms?[NEWLINE]agent: Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program. You can mail the form to this address:[NEWLINE]agent: FedLoan Servicing Already Your Administrator?[NEWLINE]user: yes[NEWLINE]agent: You can upload your PSLF application or Employment Certification Form on your website.[NEWLINE][BOUNDARY][NEWLINE]user: and who will certify my employment?[NEWLINE]agent: Often it will be someone from the human resources department, although in some cases your direct supervisor or someone else may be authorized to certify your employment. Check with your organization to see who can certify your Employment Certification Form.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't regularly submit the Employment Certification Form?"}
{"id": "superseg_train_3163", "dialogue": "user: Who receives public service loan forgiveness?[NEWLINE]agent: Are you an employee of the US federal, state, local, or tribla government or not-for-profit organizaton..[NEWLINE]user: No, I am not employed by the US federal, state, local or tribal government.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are eligible?[NEWLINE]agent: Any loan received under the William D. Ford Federal Direct Loan Direct Loan Program would qualify for PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the qualifying repayment plans available?[NEWLINE]agent: Such qualifying repayment plans include all the income-driven repayment plans that use your income to figure out your payment.[NEWLINE]user: If my payments under the 10-year Standard Repayment Plan are qualifying payments is there anything else I could do to benefit?[NEWLINE]agent: You would need to change to an income driven repayment plan to benefit from PSLF because your loans will be paid in full once you have made 120 qualifying PSLF payments and there will be no balance to forgive.[NEWLINE][BOUNDARY][NEWLINE]user: Who would I contact for more questions?[NEWLINE]agent: do you have more questions?"}
{"id": "superseg_train_3164", "dialogue": "user: I need to know who I can contact to answer my PSLF questions.[NEWLINE]agent: I can assist you with that, but would you like to hear about additional sources of information available to you?[NEWLINE]user: Yes, that would be very helpful.[NEWLINE]agent: Excellent. The first place you should go to for information is the PSLF FAQ page.[NEWLINE][BOUNDARY][NEWLINE]user: What types of employment qualify me for the PSLF Program?[NEWLINE]agent: Those who work for a government organization at any level(state, federal, local, tribal) qualify for the PSLF Program.[NEWLINE][BOUNDARY][NEWLINE]user: I went to the FAQ page, but I still have questions. Who can I contact to help me?[NEWLINE]agent: Since you were unable to find the information that you need on the FAQ page, your next step will be to contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: Which repayment plans qualify for this program?[NEWLINE]agent: All income-driven repayment IDR plans and plans that base your monthly payment on your income qualify for the program.[NEWLINE][BOUNDARY][NEWLINE]user: I have a FFEL Program loan. Am I eligible for the program?"}
{"id": "superseg_train_3165", "dialogue": "user: What if I have questions about Public Service Loan Forgiveness?[NEWLINE]agent: Do you have more questions?[NEWLINE]user: No, I want to know in case I have questions.[NEWLINE]user: What if my questions are not covered on the FAQ page?[NEWLINE]agent: You can call the FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: What is one organization that is not qualifying employment?[NEWLINE]agent: If you work for a Partisan political organization.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any alerts I should be aware of that are important?[NEWLINE]agent: Yes, if you don't periodically submit the Employment Certification Form at the time you apply for forgiveness you will be required to submit a form for each empolyer worked.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to know about Income-Driven Repayment plans before I decide to change to one?"}
{"id": "superseg_train_3166", "dialogue": "user: Hello, I need information related to PSLF?[NEWLINE]agent: It is a form and must be completed and mailed to a specific address.[NEWLINE]agent: You can find information with your administrator.[NEWLINE]user: Can you tell me in more detail what this process consists of?[NEWLINE][BOUNDARY][NEWLINE]user: What do you plan to do with the information you put on the form?[NEWLINE]agent: This information allows us to tell you if you are making qualified PSLF payments.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information?[NEWLINE]agent: If you have any questions, you can contact FedLoan Servicing to answer questions about it.[NEWLINE]user: I still have more questions for you, can you help me?[NEWLINE]agent: Check the page on asking frequently asked PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: What are federal programs? and what conditions must be met to be approved?"}
{"id": "superseg_train_3167", "dialogue": "user: Hello, can you tell me what is PSLF?[NEWLINE]agent: Sure, it's a priority for those who work with the U.S. federal, state, local, or tribal government.[NEWLINE]user: Perfect, can you extend that information more?[NEWLINE]user: Can you tell me what are the requirements to qualify for the Public Service Loan Forgiveness Program?[NEWLINE]agent: You can search for information regarding the topic.[NEWLINE][BOUNDARY][NEWLINE]user: I am interested to know which payment plans do not qualify for PSLF please?[NEWLINE]agent: There are several plans that do not qualify for this purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What must be met to qualify for such a plan?[NEWLINE]agent: The main thing is to be employed by a federal, state, local or tribal government of the United States.[NEWLINE]user: Perfect and what else should I know?"}
{"id": "superseg_train_3168", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Right, O.k. Look, in a related question.  How do I know if a school where I'm teaching at is a low-income one?"}
{"id": "superseg_train_3169", "dialogue": "user: can you show me how much of a Perkins loan we can get canceled if we fit a criteria[NEWLINE]agent: Did you want to look at a Perkins loan cancellation chart?[NEWLINE]user: Yes I will look at it later but I have more questions?[NEWLINE]agent: Did you have any other questions on the chart before we move on?[NEWLINE]user: will it tell us the cancellation rates?[NEWLINE]agent: Yes, it will show rates and note when they are different[NEWLINE][BOUNDARY][NEWLINE]user: who do we contact to look into a loan deferment?[NEWLINE]agent: Contact your college or your college\u2019s Perkins Loan servicer for information on applying for deferment.[NEWLINE][BOUNDARY][NEWLINE]user: can I apply for a cancellation anywhere they do business?[NEWLINE]agent: The application for the cancellation of a Perkins Loan must be made to the school that made the loan or to the school\u2019s Perkins Loan servicer.[NEWLINE]user: so they will know what to do?"}
{"id": "superseg_train_3170", "dialogue": "user: Hey there. I was looking information related of if there is anyway to get the federal loan canceled or something like that.[NEWLINE]agent: Sure, no problem. There are some ways or methods that will get your federal perkins loan fully canceled or even discharged.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to give it a try?[NEWLINE]user: Yes, I would like to see if this is possible, to try it.[NEWLINE][BOUNDARY][NEWLINE]agent: Great. Do you want to know which are the requirements for this?[NEWLINE]user: Yes, please. Tell me what needs to be done to reach this goal.[NEWLINE]agent: No problem, to qualify for a 100 percent of a federal perkins loan fully cancellation you'll need to have done some things like served full-time in a public or nonprofit elementary or secondary school. Have you done or doing this?[NEWLINE]user: Yes, I am currently working in a elementary school.[NEWLINE]agent: That's is just great. Is this a school for low income families?[NEWLINE]user: No, not really, but I'm not pretty sure.[NEWLINE]agent: OK, but here do you serve as a special education teacher?[NEWLINE]user: No, not at all.[NEWLINE]agent: And what about science, mathematics, languages or fields that the states needs?[NEWLINE]user: No, not exactly, as far as I know."}
{"id": "superseg_train_3171", "dialogue": "user: Please, tell me about Perkins Loan Discharge[NEWLINE]agent: You must to know that your Perkins Loan may be discharged under certain conditions[NEWLINE]user: What are the conditions  that may lead to discharge?[NEWLINE]agent: Are you bankrupt??[NEWLINE]user: No, I don't[NEWLINE]agent: The discharge is for death?[NEWLINE]user: Yes, an uncle passed away[NEWLINE]agent: In that case, your Perkins Loan may be discharged[NEWLINE][BOUNDARY][NEWLINE]user: What if I teach at an educational service agency?[NEWLINE]agent: Your teaching service may qualify for cancellation if the period of qualifying service includes Aug. 14, 2008  or begins on or after that date.[NEWLINE][BOUNDARY][NEWLINE]user: What about the discharge chart?[NEWLINE]agent: Was your loan discharged?[NEWLINE]user: Yes, indeed"}
{"id": "superseg_train_3172", "dialogue": "user: Hi I have heard that I might be able to have all or portion of my Federal Perkins Loan canceled, if this correct?[NEWLINE]agent: Yes under certain conditions you may be discharged from your loan or you may have a portion of your loan canceled based on your employment or volunteer service.[NEWLINE][BOUNDARY][NEWLINE]user: What are the eligibility requirements for the cancellation of a Perkins loan?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Perkins Loan?[NEWLINE]user: Yes I do.[NEWLINE]agent: Have you served full-time in a public or non-profit elementary or secondary school as a teacher?[NEWLINE]user: Yes I have as a teacher in a school serving students from low income families.[NEWLINE]agent: You mentioned a school serving student from low income families. Please confirm that you were a teacher in such a school.[NEWLINE]user: No I did not.[NEWLINE]agent: Have you been a special education teacher?[NEWLINE]user: No I have not been a special education teacher.[NEWLINE]agent: Have you been a teacher in the fields of mathematics, science, foreign languages, or bilingual education, or in any other field of expertise determined by a state education agency to have a shortage of qualified teachers in that state?[NEWLINE]user: No I have not."}
{"id": "superseg_train_3173", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: That's great, pretty convenient. You know, I've been a teacher for some time now, but i don't really know how you define teachers, Could you say that to me?[NEWLINE]agent: Certainly. To us, a teacher is someone including for example, a school librarian or guidance counselor who provides elementary or secondary school students with direct services directly related to classrooms teaching.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, pretty nice and technical. Glad for asking and very thoughtful of you for answering. Look, in some moment these loans could need to be cancelled, how do I apply for that?[NEWLINE]agent: It's not at all complicated. Just go tho the school that made you the loan or visit your Perkins Loan servicer. They should give you the proper forms and instructions for your specific type of cancellation or even a discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I'll have to stop by then. Sorry, but what's that last thing you mentioned, discharge?"}
{"id": "superseg_train_3174", "dialogue": "user: Could I be eligible to have all or part of my Federal Perkins Loan canceled?[NEWLINE]agent: Yes, it is possible and you would have to apply to see if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there Perkins Loan Teacher cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you are eligible for Perkins Loan cancellation?[NEWLINE]user: Yes, I think I am eligible.[NEWLINE]agent: Then you know that you qualify for up to 100% cancellation of Federal Perkins Loan if you have served full-time in a public or nonprofit elementary or secondary school system?[NEWLINE]user: Yes, I know this information.[NEWLINE]agent: Do you work in a school serving students from low-income families?[NEWLINE]user: No, I do not.[NEWLINE]agent: Are you a special education teacher?[NEWLINE]user: No, I am not a special education teacher.[NEWLINE]agent: Are you in any of the fields of mathematics, science, foreign languages, or bilingual education that the state education agency has a shortage of qualifed teachers?[NEWLINE]user: No, that is not the case."}
{"id": "superseg_train_3175", "dialogue": "user: I need to know if I'm eligible to have all or a portion of my Federal Perkins Loan canceled[NEWLINE]agent: Please, learn more to see whether you are eligible and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about Perkins Loan Teacher Cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what are the eligibility requirements?[NEWLINE]user: I don't know what those requirements are.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who is considered a teacher?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me remind you a little bit. A teacher is someone who includes, for example, a school librarian or counselor who provides primary or secondary school students with direct services directly related to classroom teaching.[NEWLINE]user: What if I am a supervisor?[NEWLINE]agent: In that case, you are not considered a teacher unless you primarily provide direct and personal educational services to students.[NEWLINE][BOUNDARY][NEWLINE]user: What is the eligibility for teacher cancellation based on?"}
{"id": "superseg_train_3176", "dialogue": "user: iyiugygoiuoi[NEWLINE]agent: Sure, you just need to see if you are eligible for something like that.[NEWLINE][BOUNDARY][NEWLINE]user: Great. This also applies for the perkins loan teacher cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, but you need some requirements, do you know which are?[NEWLINE]user: I'm not so sure about them.[NEWLINE][BOUNDARY][NEWLINE]agent: OK, no problem. You know if you are considered as a teacher?[NEWLINE]user: Yes, I think I do.[NEWLINE]agent: That's something you need to have clear, you can be considered as a teacher if you are a school librarian or guidance counselor for elementary or secondary school students.[NEWLINE]user: This also includes supervisors, administrators, researchers or specialist?[NEWLINE]agent: In that case, at least you provide direct and personal educational services to students, you won't be considered as a teacher.[NEWLINE][BOUNDARY][NEWLINE]user: So, is mandatory a field of expertice?"}
{"id": "superseg_train_3177", "dialogue": "user: Could I be eligible to have all or a portion of my Federal Perkins Loans discharged?[NEWLINE]agent: Yes, you can see whether you are eligible and how to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: do you know about Perkins Loan Teacher Cancellation?[NEWLINE]user: Yes, I need to know about Perkins Loan Teacher Cancellation.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the eligibility requirements for this cancellation?[NEWLINE]user: Yes, I know the requirements.[NEWLINE]agent: Have you served full-time in a public or nonprofit elementary or secondary school system?[NEWLINE]user: Yes, that is accurate.[NEWLINE]agent: Do you work as a teacher in a school serving students from low-income families?[NEWLINE]user: No, I do not teach in a school serving students from a low-income family.[NEWLINE]agent: Are you a special education teacher?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Are you a teacher in the fields of math, science, foreign language, or bilingual education that has a shortage of qualified teachers in that state?[NEWLINE]user: No I am not a teacher in that field that has a shortage."}
{"id": "superseg_train_3178", "dialogue": "user: Hello, I have some questions about the direct plus loan application for parents. I came across it on your website.[NEWLINE]agent: Of course. Do you want to know what a Direct PLUS Loan Application for Parents is?[NEWLINE]user: Yes, please.[NEWLINE]agent: This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program.[NEWLINE]agent: Are you a parent borrower?[NEWLINE]user: Yes, I am. Why?[NEWLINE]agent: Then the Direct PLUS Loan Application also allows you to do several other things.[NEWLINE]user: That's all very interesting and all, but I have a whole other question. What if I have placed a security freeze on my credit file?[NEWLINE]agent: In that case you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.[NEWLINE]user: By the way, can the direct plus loan applications vary, depending on the school? I saw two and they looked different.[NEWLINE]agent: Yes. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. How do I apply for a plus loan now?"}
{"id": "superseg_train_3179", "dialogue": "user: I am looking at applying for a Direct PLUS Loan for Parents through the FSA, can you give me some help with the process?[NEWLINE]agent: Do you know all the features and benefits of the Direct PLUS Loan for parents?[NEWLINE]user: No, I'm not fully aware of all the features, is this something that you could help me with?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the process that is involved with applying for a Direct PLUS Loan?[NEWLINE]user: I think I am, but could you go through it with me to ensure that I am fully up to speed with the process?[NEWLINE]agent: To start, you need to log in to the website with your own login credentials[NEWLINE][BOUNDARY][NEWLINE]user: Through the Direct PLUS Loan for parents, do I get the funding paid directly to me or does it go to the student?[NEWLINE]agent: You can designate where the funds go to, either to yourself or to the student, it depends on yourself[NEWLINE]user: What can I do with the proceeds of the Direct PLUS Loan once it is approved?[NEWLINE]agent: This loan allows you to authorize your school to use the funds of the loan to pay for any other charges that arise and are related to your child's education. This is after tuition, fees and room and board have been paid[NEWLINE]user: And do I have to authorize my school to do this?"}
{"id": "superseg_train_3180", "dialogue": "user: you can give us info on the parent plus loan[NEWLINE]agent: Would you like to know about the Direct PLUS Loan Application for Parents?[NEWLINE]user: no, how complicated can it be...[NEWLINE][BOUNDARY][NEWLINE]agent: Are you ready to apply for a PLUS Loan?[NEWLINE]user: I think so[NEWLINE]agent: I can link you to a page where you can Log In and start[NEWLINE][BOUNDARY][NEWLINE]user: who is this loan from?[NEWLINE]agent: It is through the William D. Ford Federal Direct Loan Program.[NEWLINE]user: what happens after we do the application?[NEWLINE]agent: The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.[NEWLINE]user: they will use my loan to pay school related things?"}
{"id": "superseg_train_3181", "dialogue": "user: Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS loan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: And what other things does this loan allow?[NEWLINE]agent: Request a deferment while the student is at school[NEWLINE]user: What is a Parent Direct PLUS Loan Application?[NEWLINE]agent: This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]user: And what other things does the Direct PLUS Loan Application allow?"}
{"id": "superseg_train_3182", "dialogue": "user: Hello I would like to get information about the Direct Parent PLUS Loan Application William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to apply for a PLUS loan?[NEWLINE]user: yes[NEWLINE]agent: the first thing to do is LOG IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to receive the Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS promissory note Master Promissory Direct PLUS Loan MPN, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans that receive under the Direct PLUS MPN loan.[NEWLINE]user: and when can I complete the Direct PLUS Loan MPN?[NEWLINE]agent: You will have the opportunity to complete the Direct PLUS Loan MPN after completing the Direct PLUS Loan Application.[NEWLINE]user: and can the funds be used for other things?"}
{"id": "superseg_train_3183", "dialogue": "user: Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: yes[NEWLINE]agent: This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]user: and what does this loan allow me as a parent borrower?[NEWLINE]agent: As a parent borrower, the Direct PLUS Loan Application also allows you[NEWLINE]user: and can I pay other charges with this loan?[NEWLINE]agent: The Direct PLUS Loan Application allows you to authorize the school to use your loan funds to satisfy other charges related to education after tuition and fees have been paid, and room and board.[NEWLINE]user: and what should I do to receive a Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct Promissory Note Direct PLUS Master Promissory Direct PLUS Loan MPN, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans you receive. under the Direct PLUS MPN loan.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the first to apply for a PLUS loan?"}
{"id": "superseg_train_3184", "dialogue": "user: Hi, I am looking for information on the Direct PLUS Loan Application for Parents[NEWLINE]agent: Are you aware of the application process for parents for a Direct PLUS Loan?[NEWLINE]user: Yes, but I may need some help with it[NEWLINE]agent: Just to let you know, the Direct PLUS Loan Application for parents is a request for supplemental information in connection with your Direct Plus Loan application through the William D. Ford Federal Direct Loan Program. Schools differ on the processes that applicants must go through with these applications[NEWLINE]agent: May I ask, are you a parent borrower?[NEWLINE]user: No, I'm not[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a PLUS Loan through the FSA?[NEWLINE]agent: To start with, you need to log in to the website with your own personal login credentials[NEWLINE][BOUNDARY][NEWLINE]user: Will it cause any problems for me if I have placed a security freeze on my credit file when applying for a Direct PLUS Loan for Parents?[NEWLINE]agent: In order to proceed, you will need to have this freeze removed at whatever credit bureau before proceeding. If you possess a security freeze, your application cannot proceed[NEWLINE]user: Do I have any options in relation to where the proceeds of the Direct PLUS Loan are sent?"}
{"id": "superseg_train_3185", "dialogue": "user: Hi, can you give me information about the Direct Parent PLUS Loan Application? William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS loan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What is a Parent Direct PLUS Loan Application?[NEWLINE]agent: The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.[NEWLINE]user: and do all schools have the same application process?[NEWLINE]agent: Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: Should I SIGN IN TO BEGIN to apply for the loan?"}
{"id": "superseg_train_3186", "dialogue": "user: Hello, I'm here to figure out the steps needed to get my money.[NEWLINE]agent: Does your college or career school and not the U.S. Department of Education distribute your financial aid?[NEWLINE]user: No, not that I know of.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've already completed the financial aid process?[NEWLINE]agent: Then you've accomplished the most important task submitting the Free Application for Federal Student Aid (FAFSA) form. Find out what you need to do next.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to hear. So what do I need to do when I sign a loan agreement?[NEWLINE]agent: You'll need to complete a Master Promissory Note (MPN).[NEWLINE][BOUNDARY][NEWLINE]user: I see. And after I've replied to an aid offer?[NEWLINE]agent: Then you may accept aid from your chosen school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to tell when I receive my aid?"}
{"id": "superseg_train_3187", "dialogue": "user: Hello, I would like to know how I get my money with financial aid?[NEWLINE]agent: Will your university or vocational school distribute your financial aid?[NEWLINE]user: no[NEWLINE]user: and who will pay my help?[NEWLINE]agent: Find out when your school will pay your aid and the period each payment covers.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do to sign a loan agreement?[NEWLINE]agent: Complete a Master Promissory Note MPN.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do Before my first loan or TEACH Grant?[NEWLINE]agent: complete the advice[NEWLINE][BOUNDARY][NEWLINE]user: and which school will provide the aid?"}
{"id": "superseg_train_3188", "dialogue": "user: hello can you advise me how I get my money with financial aid?[NEWLINE]agent: Will your university or vocational school distribute your financial aid?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: and what should I do Before my first loan or TEACH Grant?[NEWLINE]agent: complete the advice.[NEWLINE][BOUNDARY][NEWLINE]user: and after submitting the form what do I do?[NEWLINE]agent: In that case, you have performed the most important task in submitting the FAFSA Free Application for Federal Student Aid form. We will help you discover what you should do next.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know when the aid will be paid?[NEWLINE]agent: Find out when your school will pay your aid and the period each payment covers.[NEWLINE][BOUNDARY][NEWLINE]user: And what else should I find out at school?"}
{"id": "superseg_train_3189", "dialogue": "user: who will give me the money for school?[NEWLINE]agent: Did you want to know who distributes your financial aid?[NEWLINE]user: yes[NEWLINE]agent: The school will pay out your aid[NEWLINE]user: how will I get it?[NEWLINE]agent: It depends on the type of aid you receive[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me with signing a loan agreement?[NEWLINE]agent: Yes, we can help you Complete a Master Promissory Note[NEWLINE][BOUNDARY][NEWLINE]user: can you help me compare aid and see what is best for me?[NEWLINE]agent: yes, we can help you review schools' financial aid packages[NEWLINE][BOUNDARY][NEWLINE]user: can you help me get it all done?"}
{"id": "superseg_train_3190", "dialogue": "user: Hi, so glad i can chat with you. You know, I recently submitted a Student Aid form, but I'm curious about what should I do next to that.[NEWLINE]agent: Well, firs of all, you need to be informed. Have you looked into any information about Student Aid?[NEWLINE]user: No, i haven't did that.[NEWLINE][BOUNDARY][NEWLINE]agent: I see, you mean then you have not compared any Aid Offers?[NEWLINE]user: Oh yeah, I did that, because i wanted to know which aid could be more friendly to me.[NEWLINE]agent: Excellent, I assume you reviewed school's financial aid packages then. That was a good call.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I thought it was the right thing to do. Say, I heard about some Loan Agreement, is that something I also have to do?[NEWLINE]agent: Yes, is one of the next steps after your submission. Before that, you must complete a Master Promissory Note or MPN.[NEWLINE][BOUNDARY][NEWLINE]user: MPN, huh? Got it. Em, Any advice session or counseling is coming here?[NEWLINE]agent: Yes, that's something you'll get before receiving your first loan, a complete counseling.[NEWLINE]user: Oh, do you mean like, complete, complete?"}
{"id": "superseg_train_3191", "dialogue": "user: Hello there, All great with you?. Look, I sent an Aid request some time ago, but hasn't been any answer, so when do i get my money?[NEWLINE]agent: If you completed the proper procedure, It should be sent to you soon. Be aware that benefit will be paid by your School and not by the U.S Department of Education so, Have you checked on your school's payment schedule?[NEWLINE]user: Yeah, I checked that out already, that's why i'm here asking about.[NEWLINE]agent: Well, that's pretty much what you can do for now. If you found out that information, then you must even know the period your aid will cover.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, O.k, you got me there. Yeah, i even looked about that period thing. Anyway, To be sure, all what i needed to do was to send the application, right? what else comes next?[NEWLINE]agent: You're right. That's all what you were required to do. And if you are asking about your aid, then you probably took some of the next steps to that submission.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, yeah, I went and did some thing, some paperwork. Look, what can I do if i don't have those resources for when i star my classes, huh?[NEWLINE]agent: In that case, you should find out how to pay for your course materials, so you can start your classes and then help yourself with the aid.[NEWLINE][BOUNDARY][NEWLINE]user: And just like that, huh? Oh, well. I hope won't need to do that. Sorry, but a Master Promissory Note was one of those steps you mentioned earlier, wasn't?[NEWLINE]agent: That's correct. A MPN is a requisite for getting the aid.[NEWLINE][BOUNDARY][NEWLINE]user: And of course accepting the aid from school, too?"}
{"id": "superseg_train_3192", "dialogue": "user: What are the next steps after I finished my FAFSA form?[NEWLINE]agent: Do you know how financial aid is calculated?[NEWLINE]user: Yes, I have been told how it is calculated.[NEWLINE]agent: That is great and since you know how it is calculated you can move onto the next step.[NEWLINE][BOUNDARY][NEWLINE]user: What does reply to Aid offer mean?[NEWLINE]agent: It means that you need to accept the aid you want from your chosen school.[NEWLINE][BOUNDARY][NEWLINE]user: When should I complete Entrance Counseling?[NEWLINE]agent: You should complete your Entrance Counseling before you first loan or TEACH grant.[NEWLINE][BOUNDARY][NEWLINE]user: What about the Money?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you school send you a notice about the distribution of your financial aid?"}
{"id": "superseg_train_3193", "dialogue": "user: How I get my money in the Financial Aid Process?[NEWLINE]agent: Are you studying at the college?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Fine. Find out when your school will pay out your aid and the period each payment covers.[NEWLINE]user: how can I pay for course materials?[NEWLINE]agent: Learn how to pay for course materials if you don t get your financial aid as soon as classes start.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to receive my loan?[NEWLINE]agent: You must complete Entrance Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: I need to Get Informed[NEWLINE]agent: Find out how aid is calculated[NEWLINE][BOUNDARY][NEWLINE]user: Now, What Should I do?"}
{"id": "superseg_train_3194", "dialogue": "user: What do I need to do to complete the financial aid process?[NEWLINE]agent: do you want to know?[NEWLINE]user: yes[NEWLINE]agent: The first thing is to find out how aid is calculated.[NEWLINE][BOUNDARY][NEWLINE]user: How can I compare help offers?[NEWLINE]agent: Review schools' financial aid packages.[NEWLINE][BOUNDARY][NEWLINE]user: if my university, not the United States Department of Education, will distribute your financial aid[NEWLINE]agent: Find out when your school will pay your aid and the period covered by each payment[NEWLINE]user: I want to learn how to get help[NEWLINE]agent: Learn how you will get your help, it all depends on the type of help you receive.[NEWLINE][BOUNDARY][NEWLINE]user: are all the steps?"}
{"id": "superseg_train_3195", "dialogue": "user: I have been wondering about asking for a federal student loan, but I don't know if I should. Can you please tell me a bit more about this topic?[NEWLINE]agent: Of course. You must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Did you apply for financial aid?[NEWLINE]user: Yes, I have applied for it.[NEWLINE]agent: Then you may be offered loans as part of your school s financial aid offer. A loan is money you borrow and must pay back with interest.[NEWLINE]user: I see. So what if I decide to take out a loan?[NEWLINE]agent: Make sure you understand who is making the loan and the terms and conditions of the loan.[NEWLINE]user: Are there other loans beside the federal student loans?[NEWLINE]agent: Yes. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm in financial need? What can the government do for me?[NEWLINE]agent: If you demonstrate financial need, the government pays the interest on some loan types while you are in school and during some periods after school.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! So, what exactly are those direct plus loans?"}
{"id": "superseg_train_3196", "dialogue": "user: curious about loans for school[NEWLINE]agent: Federal student loans for college are an investment in your future. You must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: yes[NEWLINE]agent: You might be offered loans as part of your school\u2019s financial aid offer. A loan is money you borrow and must pay back with interest.[NEWLINE]user: is there anything more I should know about the loans?[NEWLINE]agent: Make sure you understand who is making the loan and know the terms and conditions of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: do loans have high interest?[NEWLINE]agent: The interest rate on federal student loans is fixed and usually lower than that on private loans.[NEWLINE][BOUNDARY][NEWLINE]user: how much can I borrow?[NEWLINE]agent: It depends on whether you are an undergraduate student, a graduate or professional student, or a parent.[NEWLINE][BOUNDARY][NEWLINE]user: is the school the one making the loan to us?"}
{"id": "superseg_train_3197", "dialogue": "user: hello could you give me information about federal student loans[NEWLINE]agent: Of course, paying off your loan is a must, so make sure you understand your options and responsibilities.[NEWLINE]agent: Do you want to apply for financial aid?[NEWLINE]user: no[NEWLINE]user: And what difference is there between government loans and those from private sources?[NEWLINE]agent: Loans made by the federal government, called federal student loans, generally have more benefits than loans from banks or other private sources. Learn more about the differences between federal and private student loans.[NEWLINE][BOUNDARY][NEWLINE]user: And how much can I ask for credit?[NEWLINE]agent: You can borrow up to $ 20,500 each year in unsubsidized direct loans. Direct PLUS loans can also be used for the rest of college costs, as determined by your school, not covered by other financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What should I consider when applying for federal student loans?[NEWLINE]agent: Before applying for a loan, it is important to understand that a loan is a legal obligation that makes you responsible for paying the loan amount with interest.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a federal student loan?"}
{"id": "superseg_train_3198", "dialogue": "user: what should I know about federal student loans?[NEWLINE]agent: You should know that you must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: not yet but almost ready[NEWLINE][BOUNDARY][NEWLINE]user: how does a loan help me?[NEWLINE]agent: It is an investment in your future.[NEWLINE]user: won't the interest kill me though?[NEWLINE]agent: If you show financial need, the government pays the interest on some loans while you are in school and during some periods after school.[NEWLINE]user: so I should go for it?[NEWLINE]agent: Don't be afraid to take out federal student loans, but you should be smart about it.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do this then?[NEWLINE]agent: Do you want to apply for a federal student loan?"}
{"id": "superseg_train_3199", "dialogue": "user: Can you explain what is involved with a federal student loan for college?[NEWLINE]agent: The most important thing that you should be aware of is that you must repay any loan you receive, in this regard, you are advised to be au fait with your options and responsibilities[NEWLINE]agent: Are you looking to apply for federal student aid in the near future?[NEWLINE]user: Not currently, but it may be something that I will need to consider in the future[NEWLINE][BOUNDARY][NEWLINE]user: What types of federal student loans can be applied for and are there restrictions or features of these loans that I should be aware of?[NEWLINE]agent: With a Direct Unsubsidized Loan, you are able to borrow up to $20,500 each year. Direct PLUS Loans are designed to be used for college costs that are determined by your school for expenses that are not covered by any other financial aids[NEWLINE][BOUNDARY][NEWLINE]user: What are the things I should know if I decide to take out loan through the FSA program?[NEWLINE]agent: When taking out a loan, you must fully understand who the loan is being taken by and the terms and conditions of the borrowing. There are a number of sources of student loans, these being the federal government, private sources such as banks or financial institutions and other organizations[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to how much I can borrow if I am a graduate or professional student?[NEWLINE]agent: As a graduate or professional student, you can borrow up to $20,500 each year with a Direct Unsubsidized Loan. You may also use a Direct PLUS Loan on the remainder of your college expenses, which is not covered by other financial aids in the market[NEWLINE]user: How do I know which loan is right for me as a graduate or professional student?"}
{"id": "superseg_train_3200", "dialogue": "user: Greetings and good morning. I recently hear about student loans and was wondering if it could be an option for me, Could you lend me a hand on that?[NEWLINE]agent: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi"}
{"id": "superseg_train_3201", "dialogue": "user: what do I need to know about loans to pay for school?[NEWLINE]agent: Make sure you understand your options and responsibilities when it comes to federal student loans.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: yes[NEWLINE]agent: You might be offered loans as part of your school's financial aid offer[NEWLINE]user: who gives us the loan?[NEWLINE]agent: They can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE][BOUNDARY][NEWLINE]user: do you have something I can look at to see the loan types?[NEWLINE]agent: You can look at Federal Student Loan Programs, it lists federal student loan programs with loan details.[NEWLINE][BOUNDARY][NEWLINE]user: what is something I should do when looking at loans?[NEWLINE]agent: You need to understand the terms of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Do you still have Federal Perkins loans?"}
{"id": "superseg_train_3202", "dialogue": "user: Hello, I would like to know if Federal student loans are a good investment?[NEWLINE]agent: it is important that you pay off your loan, so make sure you understand your options and responsibilities.[NEWLINE]agent: Do you want to apply for financial aid?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: What if I have loans from the HEAL Program and I am in default with those loans?[NEWLINE]agent: In that case, contact the Debt Collection Center for help with account-related questions.[NEWLINE][BOUNDARY][NEWLINE]user: How much money can I borrow on federal student loans?[NEWLINE]agent: The maximum amount you can borrow each year in Subsidized Direct Loans and Unsubsidized Direct Loans varies from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your state dependency.[NEWLINE][BOUNDARY][NEWLINE]user: If I have more general questions about the HEAL Program?[NEWLINE]agent: contact the ED HEAL Program Team at 1 - 844 - 509 - 8957 or HEAL@ed.gov.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when i sign my promissory note?"}
{"id": "superseg_train_3203", "dialogue": "user: how do I know I'm cleared to get financial aid?[NEWLINE]agent: I can go over the basic eligibility criteria with you.[NEWLINE][BOUNDARY][NEWLINE]user: so what is the criteria?[NEWLINE]agent: Do you have a high school diploma or a GED?[NEWLINE]user: I have a diploma[NEWLINE]agent: It shows you are qualified to obtain a college or career school education[NEWLINE]user: do I need my social security number to ask for aid?[NEWLINE]agent: Yes, you must have a valid Social Security number[NEWLINE]user: do I need to register with selective service?[NEWLINE]agent: Yes, you need to be registered with Selective Service[NEWLINE]user: can we get away with not having a social security number?"}
{"id": "superseg_train_3204", "dialogue": "user: what does my situation have to be like to get financial aid for college?[NEWLINE]agent: I can go over the basic eligibility criteria with you[NEWLINE][BOUNDARY][NEWLINE]user: Can ability to benefit alternatives help someone who has been in school before?[NEWLINE]agent: It can help you if you were enrolled in college or career school prior to July 1, 2012[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to start? do I need to show my GED or do I need a diploma?[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development certificate?[NEWLINE]user: I have a GED[NEWLINE]agent: That GED shows you are qualified to obtain a college or career school education[NEWLINE]user: I also need to be registered for the draft, right?[NEWLINE]agent: Yes, you have to be registered with Selective Service[NEWLINE][BOUNDARY][NEWLINE]user: how do I register if I forgot about it?"}
{"id": "superseg_train_3205", "dialogue": "user: What requirements do I need to qualify for federal student aid?[NEWLINE]agent: There are several basic eligibility criteria to meet.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me the basic criteria for eligibility?[NEWLINE]agent: One of the requirements is to be enrolled at least half-time to be eligible for a Direct Loan Program funds.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau??[NEWLINE]agent: Then you would be exempt from registering for selective service.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show to obtain a college education?[NEWLINE]agent: Do you have your high school diploma or a GED certificate.[NEWLINE]user: Yes, I have my high school diploma to provide.[NEWLINE]agent: Then you are qualified to get a college education.[NEWLINE][BOUNDARY][NEWLINE]user: do I need to register with Selective Service?"}
{"id": "superseg_train_3206", "dialogue": "user: Hi, I'd like to know what requirements I must meet to qualify for federal student aid.[NEWLINE]agent: we must first review the basic eligibility criteria[NEWLINE][BOUNDARY][NEWLINE]user: and among the requirements is to maintain academic progress?[NEWLINE]agent: yes, is it important to maintain satisfactory academic progress in college or vocational school to remain eligible[NEWLINE][BOUNDARY][NEWLINE]user: and where can i have more information?[NEWLINE]agent: For more information on these criteria, speak to your school's financial aid office.[NEWLINE]user: And how do I show if I am qualified to get a higher education?[NEWLINE]agent: do you have a diploma or GED?[NEWLINE]user: no[NEWLINE]agent: Have you completed six credit hours or course work?[NEWLINE]user: yes[NEWLINE]agent: If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education[NEWLINE][BOUNDARY][NEWLINE]user: and should i register?"}
{"id": "superseg_train_3207", "dialogue": "user: Good morning, how you doing?. I've thinking about getting a student aid, but need some info about what could i need for it.[NEWLINE]agent: Hey there, welcome. Indeed, need to meet some basic criteria to access federal aid, so we could go with those and see if you meet them.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I guess one of the obvious ones is to be an american citizen to apply, right?[NEWLINE]agent: That's correct. However, is not limited no U.S nationals only. Even noncitizen can apply, if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's nice. Speak much about inclusion. Say, I just remember this, what are the ways to show I'm qualified to access higher education?[NEWLINE]agent: Do you mean something like an ability test? Because you have the ability to benefit test. Is that what you're looking for?[NEWLINE]user: Yeah, correct, I think that should be the thing i need to know about.[NEWLINE]agent: Good. To be able for an ability to benefit test, which can be administered by a college, you had to be enrolled in college or career school prior July 1, 2012 or being currently enrolled in a eligible career pathway program.[NEWLINE]user: Did you say before July 1st, aren't you?[NEWLINE]agent: That's right. The deadline was July 1, 2012.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got that written down. Hey, talking again about criteria, could you tell me more examples?"}
{"id": "superseg_train_3208", "dialogue": "user: Hi, I'd like to know what requirements I must meet to qualify for federal student aid.[NEWLINE]agent: We need to review the basic eligibility criteria.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to remain eligible?[NEWLINE]agent: among the requirements is to maintain satisfactory academic progress in the university or vocational school[NEWLINE]user: What things should I avoid when I sign the certification statement?[NEWLINE]agent: you don't owe money on a federal student scholarship,[NEWLINE]user: How can I show that I am qualified?[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development GED certificate?[NEWLINE]user: no[NEWLINE]agent: have you completed a secondary education?[NEWLINE]user: yes[NEWLINE]agent: then you may qualify for a college or career education[NEWLINE][BOUNDARY][NEWLINE]user: and should I register for the selective service?"}
{"id": "superseg_train_3209", "dialogue": "user: Hello, what are the requirements for federal aid?[NEWLINE]agent: To qualify for aid, basic eligibility criteria must be met[NEWLINE][BOUNDARY][NEWLINE]user: It is noteworthy that financial aid the school offers an eligible career program.[NEWLINE]agent: La capacidad con la que cuenta la instituci\u00f3n es importante[NEWLINE][BOUNDARY][NEWLINE]user: If it is male, the ages must be between 18 and 25.[NEWLINE]agent: In addition you must be enrolled or accepted to enroll as a regular student.[NEWLINE][BOUNDARY][NEWLINE]user: It is important to demonstrate that you must be qualified to obtain a higher education[NEWLINE]agent: The university can administer a test to determine if it can benefit from academic aid.[NEWLINE]user: The true need for academic help must be demonstrated.[NEWLINE]agent: Complete six credit hours or equivalent course work to earn a degree or certificate to qualify for academic aid.[NEWLINE]user: Most likely, you may not get help while you earn six credit hours."}
{"id": "superseg_train_3210", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: Oh, i see. But, that is mandatory for everyone who request federal student aid? Because I'm a noncitizen, from Marshall Islands, to be specific.[NEWLINE]agent: IF that's your case, and your documentation effectively proves that, then you are exempt from that registration.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's a relief. Sorry, i don't mean anything wrong with that, just that i was already overthinking all the thing. Well, another question now, the other day I read something about a test to show my value on he hopes for higher education. Do you know about that?[NEWLINE]agent: You're talking about the ability to benefit test. Don't you have a diploma or GED?[NEWLINE]user: No, i don't have one.[NEWLINE]agent: O.k. Now, have you completed credit hours or equivalent course work toward a degree or certificate, six hours to be precise?[NEWLINE]user: No, nothing like that, sorry."}
{"id": "superseg_train_3211", "dialogue": "user: Is there certain requirements I need to qualify for federal student aid?[NEWLINE]agent: Yes we can go over the basic eligibility criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to register for Selective Service if I am a male to receive federal student aid?[NEWLINE]agent: Yes since you are a male you must register with Selective Service to receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits must I take to be eligible for Direct Loan Program funds?[NEWLINE]agent: You must be enrolled at the college for at least half-time to be eligible for Direct Loan Program funds.[NEWLINE]user: What is another criteria beside being registered with Selective Service?[NEWLINE]agent: Another criteria is to be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program.[NEWLINE][BOUNDARY][NEWLINE]user: Why must I register for Selective Service if I want federal student aid?[NEWLINE]agent: You must register with Selective Service if you are a male and want to receive federal student aid.[NEWLINE]agent: Are you a citizen of one of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau?[NEWLINE]user: Yes, I am a citizen of one of those."}
{"id": "superseg_train_3212", "dialogue": "user: Hello, can you tell me what is required to qualify for federal student aid?[NEWLINE]agent: It is vital to review the eligibility processes.[NEWLINE][BOUNDARY][NEWLINE]user: What is the profit capacity?[NEWLINE]agent: This benefit is primarily if you were enrolled in a university or vocational school.[NEWLINE][BOUNDARY][NEWLINE]user: Can you expand that information further?[NEWLINE]agent: It consists of being enrolled at least half time to be eligible.[NEWLINE]user: Need to show that you are qualified for such help?[NEWLINE]agent: Exactly, it is vital to have a high school diploma.[NEWLINE]user: What else is needed please?[NEWLINE]agent: It is essential that you complete a secondary education.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: You must also enroll in an eligible professional career program and complete one of the alternatives.[NEWLINE]user: Perfect and what else?"}
{"id": "superseg_train_3213", "dialogue": "user: are charges added if my loan is being collected by a debt collector?[NEWLINE]agent: Have you defaulted on your federal school loan?[NEWLINE]user: yes and a collection agency is involved[NEWLINE]agent: You are liable for the costs of collecting your defaulted federal student loans. The largest of these costs are usually the costs of placing your loan with a private collection agency. They amount to 17.92% of your outstanding balance, which includes principal, interest, and fees.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know what collection agency to get in touch with?[NEWLINE]agent: Do you have a federal student loan?[NEWLINE]user: no, isn't it with someone else...it could be a federal student loan[NEWLINE]agent: Have you heard from a collection agency regarding your loan?[NEWLINE]user: yes[NEWLINE]agent: You can contact ED\u2019s Default Resolution Group to find which collection agency you are dealing with.[NEWLINE][BOUNDARY][NEWLINE]user: are the people trying to charge me to get my loan taken care of legit?"}
{"id": "superseg_train_3214", "dialogue": "user: Are there additional costs that I would have to pay if my student loan was handed to a collection agency?[NEWLINE]agent: Are you currently in default with your student loan?[NEWLINE]user: Yes, I have fallen into arrears on my loan and am fearful that it will be handed over to a collection agency[NEWLINE]agent: If a collection agency is involved, you will liable for any of the costs involved in handing over the loan. The costs involved are equal to 17.92% of your outstanding balance, this amount includes principal, interest and fees[NEWLINE][BOUNDARY][NEWLINE]user: I have heard that some people have been told that their loans can be taken out of default for a fee. Is this true?[NEWLINE]agent: The best advice in this instance is to ignore this. Your loan can be taken out of default for free through the Default Resolution Group[NEWLINE][BOUNDARY][NEWLINE]user: Am I notified when a Treasury Offset is about to happen with my Student loan?[NEWLINE]agent: A notice of intent to offset your loan will be sent to your last known address. This notice will inform you that the offset will begin in 65 days. Normally, this correspondence will only be sent once[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that I can contact the Collection Agency involved with my Student Loan?[NEWLINE]agent: The Department of Education currently deals with the collection agencies as they are contracted to do so. A list is available on the website[NEWLINE][BOUNDARY][NEWLINE]user: What is the outcome if I don't agree to a repayment agreement on my defaulted student loan?"}
{"id": "superseg_train_3215", "dialogue": "user: are they going to add fees to my loan if a debt collector gets involved?[NEWLINE]agent: Have you defaulted on a federal student loan?[NEWLINE]user: not yet but you know[NEWLINE][BOUNDARY][NEWLINE]user: who do I talk to about wage garnishment or avoiding it?[NEWLINE]agent: You can contact your loan holder.[NEWLINE][BOUNDARY][NEWLINE]user: what happens when the debt collector gets involved?[NEWLINE]agent: If your loan is placed with a collection agency, you will be responsible for costs incurred by your loan holder to get payment. These costs amount to 17.92% of your loan amount if your loan is held by ED. Other loan holders may charge a different amount.[NEWLINE][BOUNDARY][NEWLINE]user: will they let me know before they pass my loan on to someone else to collect?[NEWLINE]agent: Yes, they will let you know. Before a defaulted loan is placed with a private collection agency, you will get an explanation on what you can do to avoid both the assignment to a private collection agency and the reporting of default status to credit agencies.[NEWLINE][BOUNDARY][NEWLINE]user: are these people that offer to help me with the loan for a fee any good?"}
{"id": "superseg_train_3216", "dialogue": "user: I'm getting calls from someone who wants to charge me fees to get my federal loan out of default.[NEWLINE]agent: This is a scam. The first thing you should do is contact the Default Resolution Group for help.[NEWLINE]agent: Are they asking you to pay for enrollment or maintenance fees?[NEWLINE]user: Yes, they are asking for maintenance fees.[NEWLINE]agent: Okay. The best thing to do is ignore them when they try to contact you. If you are in need of real help with your defaulted loan, the Default Resolution Group can help you for free.[NEWLINE]user: Where can I go to learn more about protecting myself from these types of scams?[NEWLINE]agent: You should take a look at our blog post titled, \"Don't Be Fooled: You Never Have to Pay for Student Loan Help\".[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'm afraid that my defaulted student loan will cause my wages to be garnished. How can I avoid this.[NEWLINE]agent: One way you can avoid garnishment is to make a request for a hearing.[NEWLINE]user: I lost my job last year and have just stared a new job 2 months ago. Will my wages still be garnished?[NEWLINE]agent: This is definitely something that you should bring up at the hearing. Since you have been employed for less than 12 months after having previously been involuntarily separated from your employment, it may be ruled that your wages cannot be garnished at this time.[NEWLINE]user: What rights do I have with garnishment?"}
{"id": "superseg_train_3217", "dialogue": "user: I just got contacted by someone offering me to get my federal student loan out of default and his asking for some fees.[NEWLINE]agent:  If it's not the Default Resolution Group then you should walk away.[NEWLINE]agent: Was it a company that contacted you asking for fees?[NEWLINE]user: It wasn't.[NEWLINE]agent: Do you need to know more about this?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]user: But I want to know about wage garnishing.[NEWLINE]agent: For that matter, you should contact your loan holder.[NEWLINE]user: Ok, but do you have any tips on how to avoid the garnishment of 15% of my disposable pay?[NEWLINE]agent: You can negotiate repayment terms acceptable to ED or the private collection agent and ensure that ED receives the first payment no later than 30 days from the day the garnishment notice was sent.[NEWLINE][BOUNDARY][NEWLINE]user: cool. Can you tell me more about what should I do if I'm contacted by anyone that's not the Default Resolution Group about fees for getting my student loan out of default?"}
{"id": "superseg_train_3218", "dialogue": "user: what will happen if I default on a student loan?[NEWLINE]agent: Have you defaulted on your federal student loan?[NEWLINE]user: no, just wondering[NEWLINE]agent: Have you looked into repayment arrangements?[NEWLINE]user: no I just started looking for info to be prepared if it happens[NEWLINE][BOUNDARY][NEWLINE]user: who can I call if I think someone is trying to scam me because of my loan?[NEWLINE]agent: Stay away from anyone you feel is trying to take advantage of the situation and contact the Default Resolution Group.  The Default Resolution Group can help you get your loan out of default for free[NEWLINE][BOUNDARY][NEWLINE]user: what are some of the things that they can do to me if I default on a Federal Family loan?[NEWLINE]agent: Your state tax refunds may also be withheld and applied toward repayment of your loan, and you may also lose your driver's license or other state-issued licenses.[NEWLINE]user: can I fight this?"}
{"id": "superseg_train_3219", "dialogue": "user: I have been contacted by someone who has told me that they can get my federal student loan out of default for a fee. What should I do?[NEWLINE]agent: You first port of call in this instance should always be the Default Resolution Group[NEWLINE]agent: Has any company sought \"enrollment\", \"subscription\" or \"maintenance\" fees from you to help get you out of default?[NEWLINE]user: Yes, I have been contacted in this manner[NEWLINE]agent: Your first action here should be to walk away. Your loan can be moved out of default for free with the Default Resolution Group[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that I can avoid having 15% of my wages garnished when dealing with loan collections?[NEWLINE]agent: One way to avoid this is to come to an agreement with the ED and negotiate better repayment terms for you which are acceptable by the ED or the private collection agency. You must ensure that the ED receives the first payment that is due no later than 30 days from the date of garnishment[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere that I can learn more about companies seeking fees to get my loan out of default?[NEWLINE]agent: You should read our blog post called \"Don't Be Fooled; You Never Have to Pay for Student Loan Help\"[NEWLINE][BOUNDARY][NEWLINE]user: Are there other collection costs applicable apart from the cost of placing my loan with a collections agency?[NEWLINE]agent: You may have other costs, such as Treasury offset processing fees. There may also be costs associated with potential civil litigation from the Department of Justice[NEWLINE][BOUNDARY][NEWLINE]user: How do collection agencies work when they take over a loan that is in default?"}
{"id": "superseg_train_3220", "dialogue": "user: Hi there. I would like some information related to the fact that my loan is placed with a collection agency.[NEWLINE]agent: Sure. But, we need to ask, is your loan on default?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. My main problem is that I got a email saying that I was getting extra fees to get my student loan out of default, and I want to know, what can I do about it?[NEWLINE]agent: In that case, you need to contact the default resolution group to be sure of this information.[NEWLINE]user: Even if this says that is to get my loan out of default?[NEWLINE]agent: Yes, yes, the best thing you can do is contact the default resolution group directly.[NEWLINE]user: SOme of the parts of the email said stuff like I had to pay something about some subscription, is this normal?[NEWLINE]agent: No, that's not normal or legal. If any company ask you something like that you should walk away.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But I have heard about some collection agencies, but I don't know how to get in contact with them, what can I do?"}
{"id": "superseg_train_3221", "dialogue": "user: Hi there. I have some questions related to fees charged to me to get my loan out of default.[NEWLINE]agent: I see... In this kind of cases the best thing to do is get in contact with the default resolution group.[NEWLINE]agent: Anyone have tried to ask you for payments to help you to get out of default on your loan?[NEWLINE]user: Yes, someone want to charge me fees and want me to pay for help.[NEWLINE]agent: In this case, you should walk away. The resolution group can help you with this for free.[NEWLINE][BOUNDARY][NEWLINE]user: But who I can contact to be able to talk with?[NEWLINE]agent: For this, is better you get in contact with your loan holder, which is prepared to help you.[NEWLINE][BOUNDARY][NEWLINE]user: Normally, how much are the interest and fees that are apply on the loans?[NEWLINE]agent: Normally is 17.92% over the original amount of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for private collection companies?[NEWLINE]agent: The private collection agencies earn a commission for any payments you make.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But if I want to look for more information, where I can found more information?"}
{"id": "superseg_train_3222", "dialogue": "user: who do I complain to about a financial aid issue at my school?[NEWLINE]agent: Do you feel that your school is not administering federal student aid funds properly?[NEWLINE]user: no I have another problem with them[NEWLINE]user: I think they made a mistake with my eligibility so who do I talk to?[NEWLINE]agent: Do you think your school paid out your aid in the wrong amount, at the wrong time, or not at all?[NEWLINE]user: no, just feel they classified me wrong[NEWLINE]agent: Do you feel that your school has policies for federal student aid programs but isn\u2019t following them?[NEWLINE]user: no because I got my application done but just feel there was a small mistake on how they did it[NEWLINE]agent: Do you believe your school has made false or misleading statements about the school\u2019s educational programs or financial charges?[NEWLINE]user: NO. this is weird are you a chat bot? are you listening to me?"}
{"id": "superseg_train_3223", "dialogue": "user: How can I make a complaint about how my college is handing out financial aid?[NEWLINE]agent: Do you feel your school is not adiministering federal student aid funds the way it is supposed to?[NEWLINE]user: Yes, I think they are not administering federal student aid properly.[NEWLINE]agent: I can give you some info that could help you determine how to solve your problem or submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process of joining the military service?[NEWLINE]agent: First you need to get in touch with a recruiter to learn more about the service with each branch.[NEWLINE][BOUNDARY][NEWLINE]user: I think my school did not calculate my eligibility for federal student grants, loans, or work-study correctly, what should I do?[NEWLINE]agent: Did your school pay out your aid or credit balance incorrectly in the wrong amount, at the wrong time, or not at all?[NEWLINE]user: Yes, they did not pay out what they stated.[NEWLINE]agent: You would need to call the Federal Student Aid Feedback center.[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect if I receive a Federal Pell Grant?"}
{"id": "superseg_train_3224", "dialogue": "user: My school didn't give me the right amount of financial aid. Who do I talk to to get it fixed?[NEWLINE]agent: So you believe that your financial aid has not been administered properly?[NEWLINE]user: I mean, I don't know exactly but it doesn't seem right.[NEWLINE]user: I think the amount I was supposed to get more. And there is another student with the same name as me so I think maybe it was mixed up. What do I do?[NEWLINE]agent: Ok, then this could be a simple mixup or a case of identity theft. Does that sound right to you?[NEWLINE]user: I just didn't get the right amount and I think someone did something wrong somewhere. I don't know if any rules were broken but it's just not right.[NEWLINE]agent: It could also be a case of something calculated incorrectly in the financial aid amount.[NEWLINE]user: Yes, it could be that too. I just need to know who to contact to get it fixed.[NEWLINE]agent: The first step would be to contact your school's financial aid department to try and get it straightened out.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way I could get a deferment on my student loan payments?"}
{"id": "superseg_train_3225", "dialogue": "user: Hello. I have some doubts about how to make a complain, about the management of my aid.[NEWLINE]agent: Do you think your school is not doing a good work in the administration of your federal student aid?[NEWLINE]user: No, not exactly that.[NEWLINE]user: Is common to found that the schools calculate the loans or aids in a wrong way?[NEWLINE]agent: There has been any kind of problems with the amount or timing of the aids with you?[NEWLINE]user: Yes. I There are been some delays on the payments.[NEWLINE]agent: In this case, we need to check this.[NEWLINE]user: Alright, well, the biggest problem I use to have is the fact that my payment is not made in time.[NEWLINE]agent: Alright, no problem. You can contact with your school, to talk about that.[NEWLINE]user: But what happens if I believe there was a violation of the policies of the federal student aid program?"}
{"id": "superseg_train_3226", "dialogue": "user: I am having a problem with the financial aid that I am receiving and specifically with the way my school is administering the funds from this aid. Is there anywhere that I can make a complaint?[NEWLINE]agent: Have you good reason to believe that your school is not performing as it should in the administration of your financial aid?[NEWLINE]user: Yes, I believe they are doing a very bad job of handling my financial aid[NEWLINE]agent: In that case, I will direct you to the relevant section on the website that deals with all things financial connected with schools, where you will find the relevant information necessary to help you[NEWLINE]user: What happens if I believe that I have evidence that my school is in violation of its own policies or federal regulations with regards to the handling of my funding, where do I go with this?[NEWLINE]agent: Something like this could arise when your school incorrectly calculated your eligibility for federal student grants, loans or work-study[NEWLINE][BOUNDARY][NEWLINE]user: Is there a difference between the Iraq and Afghanistan Service Grant and the Pell Grant?[NEWLINE]agent: The maximum amount awarded by the Iraq and Afghanistan Service Grant is the same as that awarded by the Pell Grant. With both of these grants, your EFC is not affected which means that your eligibility for any need-based federal student aid will also not be affected[NEWLINE][BOUNDARY][NEWLINE]user: How do I further my complaint with my school over my belief that they have mishandled the administration of funding of my financial aid?[NEWLINE]agent: The next steps you take depends on the particular situation. If you have tried to solve the problem between the school and yourself but to no avail, then you may contact the Federal Student Aid Feedback Center or call 1-844-651-0077. If you suspect that your school has given your funding to someone else, then you should familiarise yourself with identity theft and how to report it to our Office of Inspector General Hotline[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can go to learn more about military service?"}
{"id": "superseg_train_3227", "dialogue": "user: Is it possible to submit a complaint about how my college is administering my financial aid?[NEWLINE]agent: Do you actually think your school is not administering federal student aid funds right?[NEWLINE]user: Yes, I believe they are not handling federal student aid correctly.[NEWLINE]agent: I have some info that could help you determine how to solve the problem or submit a complaint.[NEWLINE]user: What if I believe they have violated its own policy or federal regulations in its administration of the federal aid program.[NEWLINE]agent: You would have to contact your school first.[NEWLINE]user: I believe my school calculated my eligibility for federal student grants, loans, aid incorrectly, what should I do?[NEWLINE]agent: Do you think your school paid out your aid incorrectly or not at all or the wrong amount?[NEWLINE]user: No they did something else.[NEWLINE]agent: Does your school not have a financial aid administrator yet, doesn't have policies for administering federal student aid, or is not following the policies?[NEWLINE]user: No, they have an administrator and have policies.[NEWLINE]agent: Has your school made false statements about the educational programs, financial charges, or employability of graduates?[NEWLINE]user: No, that is not the case."}
{"id": "superseg_train_3228", "dialogue": "user: I have some suspicions on how my college is using my student aid. What can I do about it?[NEWLINE]agent: Do you think your school is not administering federal student aid funds properly?[NEWLINE]user: That's what I think, yes.[NEWLINE]agent: I can give you some information to help you solve your problem or file a complaint. First, you should contact your schooll and try to solve your doubts with them and if you still think that the funds are not being used correctly then contact the Federal Student Aid Feedback Center or call 1-844-651-0077[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Now, what if I'm called to serve actively in the military, can I get a deferment of my federal loan?[NEWLINE]agent: Yes, you'll qualify for deferment of repayment on any of your federal loans if that happens.[NEWLINE][BOUNDARY][NEWLINE]user: cool. Going back to my previous question. If I think I'm not getting the correct amount from the federal aid, should I contact my college or the Federal Student Aid Feedback Center?[NEWLINE]agent: You should try to resolve the problem with your college first.[NEWLINE][BOUNDARY][NEWLINE]user: Who can access the military aid for college school?[NEWLINE]agent: This aid is intended for veterans, future military personnel, active-duty personnel, or anybody related to veterans or active-duty personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the grant funds. What if I'm not eligible for the Federal Pell Grants?"}
{"id": "superseg_train_3229", "dialogue": "user: how do I file a complaint on my school's financial aid office?[NEWLINE]agent: Do you believe your school is not administering federal student aid funds properly?[NEWLINE]user: no, not overall maybe they are but I think they messed my aid up[NEWLINE]user: what if I think they may have given some of my aid to someone else?[NEWLINE]agent: I can link you to a page where you can Learn about identity theft and how to report it to our Office of Inspector General Hotline[NEWLINE]user: can I just file a complaint because they didn't follow policy and they messed up what I should be getting?[NEWLINE]agent: Yes, you can submit a complaint if you feel that your school calculated your eligibility for federal student grants, loans, or work-study incorrectly[NEWLINE]user: am I right to assume I am dealing with the school when they give out aid or is it run by the federal government?[NEWLINE]agent: Your college or career school not the U.S. Department of Education will distribute your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have info on how to apply for army ROTC scholarships?"}
{"id": "superseg_train_3230", "dialogue": "user: My Dad was in the military. I need to know if this qualifies me for any kind of financial aid for college.[NEWLINE]agent: For military families, scholarships and loan repayment assistance are available to you from several sources.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I submit a complaint about ow my college is using my financial aid?[NEWLINE]agent: I can provide you with some information that may help you solve your problem or submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. Does Paralyzed Veterans of America offer any scholarships to military families?[NEWLINE]agent: Yes, they do.[NEWLINE][BOUNDARY][NEWLINE]user: What other kind of financial aid does the government provide for military families?[NEWLINE]agent: I can give you information on a few sources of financial aid that you can consider, but I also suggest that you check out todaysmilitary.com. You will find a list of education benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: What are Reserve Officers Training Corps Scholarships?[NEWLINE]user: Yes, I would like to know more about these scholarships.[NEWLINE]agent: Great. Unlike some other military scholarships, the ROTC Scholarships are based on merit instead of financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about my complaint. Should I file it?"}
{"id": "superseg_train_3231", "dialogue": "user: tell me about tax benefits for school purposes[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: how much can I claim on the lifetime learning credit?[NEWLINE]agent: It allows you to claim up to $2,000 per student per year for tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.[NEWLINE]user: is that for the lifetime learning credit?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about savings through the Coverdell savings?[NEWLINE]agent: The Coverdell Education Savings Account  allows up to $2,000 a year to be put aside for a student\u2019s education expenses.[NEWLINE][BOUNDARY][NEWLINE]user: what other tax credits do you have?[NEWLINE]agent: Two tax credits help offset the costs of college by reducing the amount of your income tax; The American Opportunity Credit  and The Lifetime Learning Credit.[NEWLINE]agent: Do you file a tax return?[NEWLINE]user: I don't file"}
{"id": "superseg_train_3232", "dialogue": "user: I could use some tax benefits help[NEWLINE]agent: Okay, tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: how do they help me?[NEWLINE]agent: They help offset the costs of college by reducing the amount of your income tax.[NEWLINE]agent: Did you miss filing a tax return this year?[NEWLINE]user: no I filed[NEWLINE]user: can you give me an example of one of these credits?[NEWLINE]agent: Okay, The Lifetime Learning Credit allows you to claim up to $2,000 per student per year for any college or career school tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.[NEWLINE]user: are there others?[NEWLINE]agent: There is the American Opportunity Credit which allows you to claim up to $2,500 per student per year for the first four years of school as the student works toward a degree or similar credential.[NEWLINE][BOUNDARY][NEWLINE]user: what does the coverdell savings account do for me?"}
{"id": "superseg_train_3233", "dialogue": "user: how can tax benefits help me?[NEWLINE]agent: They help you by getting you back some of the money you spend on tuition or loan interest or they can maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: what is the most I can claim as a credit?[NEWLINE]agent: The American Opportunity Credit allows you to claim up to $2,500 per student per year for the first four years of school.[NEWLINE]user: how many of these types of credits are there?[NEWLINE]agent: There are two tax credits that help offset the costs of college by reducing the amount of your income tax.[NEWLINE]agent: Do you normally file a tax return?[NEWLINE]user: yes, but not every year[NEWLINE]agent: Even if you normally wouldn\u2019t file a tax return because of your income level, you should still do it, so you don't miss out on tax credits.[NEWLINE]user: what is the other tax credit besides the one you already told me about?[NEWLINE]agent: There is also the Lifetime Learning Credit which allows you to claim up to $2,000 per student per year.[NEWLINE][BOUNDARY][NEWLINE]user: are there any of those prepay programs that gives us tax benefits?"}
{"id": "superseg_train_3234", "dialogue": "user: Hi there. I'm looking information related to economic aid for college students.[NEWLINE]agent: Great. Well, yes, it is possible to get aids for your college studies, for tuition and maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: This tuition programs, do you bring help about it?[NEWLINE]agent: Yes, you can always ask to the financial aid office or admissions staff about this topic.[NEWLINE][BOUNDARY][NEWLINE]user: There are any kind of tax help for college students?[NEWLINE]agent: Yes,  there are tax credits, which can help you to get access to tuitions, books, supplies and equipment for college or career school, this also will help you to reduce the amount of your income taxes.[NEWLINE]agent: Have you ever filled a tax return form? This may help you.[NEWLINE]user: No, I haven't, but I'll have it present in the future.[NEWLINE]user: Alright, thanks. But how much money this help brings for students?[NEWLINE]agent: The lifetime learning credit allows you to claim up to $2,000 per student per year for any kind of education and the equipment you may need.[NEWLINE]user: This is the only amount of money that students receive?"}
{"id": "superseg_train_3235", "dialogue": "user: Are there any tax benefits that I can avail of when paying for education?[NEWLINE]agent: Yes there are, you can earn tax benefits to get back some of the money you have spent on education, which will maximize your college savings[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on Qualified Tuition Programs?[NEWLINE]agent: The best advice is to contact the financial aid or admissions staff at your school, they can help you with all of this[NEWLINE][BOUNDARY][NEWLINE]user: I am interested in the Student Loan Interest Deduction scheme, can you give me further information about this please?[NEWLINE]agent: If you took out a student loan for yourself, your spouse or your dependent, you can avail of a tax deduction for any interest that was paid on these loans. This tax benefit applied to all loans that were taken out for education, not just federal student loans. The maximum deduction that you can avail of is $2,500 per year[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some more information on tax credits that are available for higher education expenses?[NEWLINE]agent: There are currently two types of tax credits available. Thes credits offset the costs of tuition, fees, books, supplies or equipment which ultimately reduces the amount of income tax that you pay[NEWLINE]agent: Do you normally file an annual personal tax return?[NEWLINE]user: No, I have never done so up until now[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to withdraw from an IRA to help with college costs?"}
{"id": "superseg_train_3236", "dialogue": "user: Is it true the IRS provides tax benefits for education?[NEWLINE]agent: Yes and the tax benefits could be used to get back some money you spent on tuition or loan interest.[NEWLINE][BOUNDARY][NEWLINE]user: What are Qualified Tuition Programs?[NEWLINE]agent: A QTP or 529 Plan is established by a state or school so you are able to prepay or save up to pay for your education related expenses and once withdrawn for school it will not be taxed.[NEWLINE]user: How will I know if my college I plan on going to takes part in the QTP?[NEWLINE]agent: Just ask your financial aid office or admission staff.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a Coverdell Education Savings Account?[NEWLINE]agent: A Coverdell Education Savings Account lets you save up to $2,000 a year for student education expenses for elementary, secondary, or college.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any tax credits for higher education expenses?[NEWLINE]agent: Yes, two tax credits are available to help with the costs of tuition, fees, books, supplies, or equipment of college.[NEWLINE]agent: Do you not file a tax return?"}
{"id": "superseg_train_3237", "dialogue": "user: I want to know about tax benefits and school costs[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on tuition[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything about a savings plan for school?[NEWLINE]agent: Yes, I can help you learn more about state 529 plans[NEWLINE]user: do all schools participate in this?[NEWLINE]agent: To find out if the school you plan to attend participates in a 529 plan you can ask the financial aid or admissions staff.[NEWLINE][BOUNDARY][NEWLINE]user: are there any tax credits?[NEWLINE]agent: There are two tax credits that help with the costs of college by reducing the amount of your income tax[NEWLINE]agent: Did you miss filing a tax return?[NEWLINE]user: no I did file[NEWLINE]user: what's the most I can get as a tax credit?"}
{"id": "superseg_train_3238", "dialogue": "user: tell me about college tax benefits[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on college.[NEWLINE][BOUNDARY][NEWLINE]user: tax credits?[NEWLINE]agent: Tax credits is one way to offset the costs of college or career school by lowering the amount of your income tax.[NEWLINE]agent: null[NEWLINE]user: no[NEWLINE]user: what's one way to use a tax credit?[NEWLINE]agent: You can use the American Opportunity Credit it allows you to claim up to $2,500 per student per year for the first four years of school as you work toward a degree.[NEWLINE][BOUNDARY][NEWLINE]user: is there a savings program?[NEWLINE]agent: You will need to ask the financial aid office whether the college you plan to attend participates in one of these programs.[NEWLINE][BOUNDARY][NEWLINE]user: any tax deductions to help?"}
{"id": "superseg_train_3239", "dialogue": "user: what will the time it takes to repay a loan look like?[NEWLINE]agent: Payments are fixed and made for up to 10 years or between 10 and 30 years for consolidation loans.[NEWLINE]agent: Would you like to know how this benefits you?[NEWLINE]user: no just wanted to know how long it takes[NEWLINE][BOUNDARY][NEWLINE]user: what loans are eligible for the standard repayment plan?[NEWLINE]agent: Several loans from the Direct Loan Program and the FFEL Program are eligible for the Standard Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: do we get to choose a payment plan?[NEWLINE]agent: You have the option to choose a repayment plan. If you don\u2019t choose a repayment plan your loan servicer places you on the Standard Repayment Plan.[NEWLINE]user: should I just let them leave me on the standard plan?[NEWLINE]agent: The Standard Repayment Plan saves you money over time because your monthly payments may be slightly higher than payments made under other plans, but you will pay off your loan sooner. You end up paying the least amount of interest over the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: can I use other loans to have you look at when you work out the repayments on a Direct Consolidation Loan?"}
{"id": "superseg_train_3240", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: I see, that very wide then. May I ask if other student loans can be included here?"}
{"id": "superseg_train_3241", "dialogue": "user: Hi, I am looking for more information regarding the Standard Repayment Plan that is available through the FSA?[NEWLINE]agent: For your information, payments in a Standard Repayment Plan are fixed and are made for up to 10 years, repayments can be made between 10 and 30 years for any consolidated loans[NEWLINE]agent: Are you looking for the repayment plan that will ensure that you pay the least amount of interest over the lifetime of the borrowing?[NEWLINE]user: Yes, that would certainly be my intention[NEWLINE]agent: With the Standard Repayment Plan, you will pay the least amount of interest over the life of the loan[NEWLINE][BOUNDARY][NEWLINE]user: What are the guidelines around monthly payments for consolidated loans?[NEWLINE]agent: There are rules and regulations that must be followed that I can go through with you now if you would like?[NEWLINE]user: What if I have a Direct Consolidated Loan or FFEL Consolidated Loan?[NEWLINE]agent: In this instance, the length of the repayment period will depend on the amount of borrowing that is outstanding, known as your total education loan indebtedness, this debt includes any student loan debt you may have that is joined to your consolidation loan[NEWLINE]user: What is included in borrowing that is not part of a Consolidation Loan?[NEWLINE]agent: This would include any federal loan that you would have that is not included in the consolidation loan, or any private student loan that you may have availed of[NEWLINE][BOUNDARY][NEWLINE]user: What are the terms of the Federal Education Loan, with the exception of consolidation loans?"}
{"id": "superseg_train_3242", "dialogue": "user: I need some help understanding the Standard Repayment Plan.[NEWLINE]agent: The Standard Repayment Plan is a basic repayment plan where payments are fixed and made for no longer than 10 years.[NEWLINE]agent: Would you like to know more about this plan?[NEWLINE]user: Yes, that would be very helpful.[NEWLINE]agent: The Standard Repayment Plan gives you the benefit of paying off your loans in a shorter amount of time, so that you pay the least amount of interest on your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Are Direct Subsidized Loans eligible for the repayment plan?[NEWLINE]agent: Yes, they are.[NEWLINE][BOUNDARY][NEWLINE]user: Will my monthly payments be higher than my current loan payments?[NEWLINE]agent: Yes, you will see a slight increase in your monthly payments. However, this allows you to pay off your loan faster.[NEWLINE]user: How else can a Standard Repayment Plan benefit me?[NEWLINE]agent: As I've mentioned before, your payments will be slightly higher, but you end up paying less interest. This will allow you to save money in the long run.[NEWLINE][BOUNDARY][NEWLINE]user: How does the plan work with consolidation loans?"}
{"id": "superseg_train_3243", "dialogue": "user: I need to find out what exactly is the Standard Repayment Plan that is available through the FSA?[NEWLINE]agent: Under the Standard Repayment Plan, the payments to your loan are fixed and are made for up to 10 years, and can be made between 10 and 30 years for consolidation loans[NEWLINE]agent: Are you looking for the cheapest option that is available in relation to repayments of your student loan?[NEWLINE]user: I haven't studied it fully so far, but was just looking for general information at present[NEWLINE][BOUNDARY][NEWLINE]user: How do monthly payments on Consolidation Loans work?[NEWLINE]agent: There are certain rules and conditions that must be met when making monthly payments to a Consolidated Loan[NEWLINE]agent: Do you have a Direct Consolidation Loan or an FFEL Consolidation Loan?[NEWLINE]user: No, I have neither at the moment[NEWLINE][BOUNDARY][NEWLINE]user: What are the advantages of the Standard Repayment Plan when repaying a Federal Direct Loan or FFEL Program Loan?"}
{"id": "superseg_train_3244", "dialogue": "user: tyufffdgh[NEWLINE]agent: Sure, no problem. You need to know that the payments of the loans are fixed and made for up to 10 years and for 10 an 30 years for consolidation loans.[NEWLINE]agent: Are you already paying or about to start paying your loan?[NEWLINE]user: Yes, that's right, I'm about to, but I would like to know the condition of the payments, specially the timing.[NEWLINE]agent: Alright. Well, talking about the interest you will pay, this will be the least amount of interest over the life of your loan.[NEWLINE]user: And how this will help me?[NEWLINE]agent: We can offer you a repayment plan that will help you save money over time because your monthly payments may be slightly higher than payments under other plans, this will make you pay it faster.[NEWLINE]user: But I will be able to choose a repayment plan?[NEWLINE]agent: Yes, that's right.[NEWLINE]user: And how much I will have to pay?[NEWLINE]agent: you will pay the least amount of interest over the life of your plan.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the monthly plan?"}
{"id": "superseg_train_3245", "dialogue": "user: Good afternooon. I would like to know more about repayment plans for loans on certain federal programs, please.[NEWLINE]agent: No problem. The basic information about it, is that you have the standard repayment plan where payments are fixed and made for up to 10 years between 10 and 30 years for those loans which are in consolidation.[NEWLINE]agent: Do you know why's that?[NEWLINE]user: Yeah, I know. I read somewhere that this action will allow me to pay the least amount of interest in my loan, is that right?[NEWLINE]agent: That's correct. You are very well informed.[NEWLINE][BOUNDARY][NEWLINE]user: Is the same for those Direct Consolidation or FEEL Consolidation loans?[NEWLINE]agent: Not quite. In those cases, the length of your repayment period will be determined depending on the amount of your total education loan indebtedness. That includes the amount of your consolidation loan and your other student loan debt.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Kind of complicated, huh?. Oh, well. Say, whenever i get a loan, i can choose how i want to repay it, right?[NEWLINE]agent: Certainly, you can. You have options for doing the choosing when is time to repay your loan. That's when you make use of the plans.[NEWLINE][BOUNDARY][NEWLINE]user: SO, lets say i go for these plans under the standard repayment thing, What do i get there?[NEWLINE]agent: To be more specific there, your payments by the month would be in a fixed amount of at least $50 each month and made for up to 10 years for all loan types. However, Direct Consolidation and FEEL Consolidation loans are excepted.[NEWLINE][BOUNDARY][NEWLINE]user: Then, to check sure this. I'll save money for abiding this standard plan, I'm right?"}
{"id": "superseg_train_3246", "dialogue": "user: Hi There. I have been looking information about something called standard plan.[NEWLINE]agent: Sure, no problem. The standard repayment plan is the basic repayment plan there is.[NEWLINE]agent: Are you looking information about how are fixed the payments?[NEWLINE]user: Yes, I'm looking information about that too.[NEWLINE]agent: Great! You need to know that the payments are fixed and made up to be for up 10 years and even 30 years, paying the less amount of interest over the the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, That's great. But how much do I have to pay for that?[NEWLINE]agent: For this plans you will hay to pay at least $50 every month for 10 years for all loans.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds fair. But How I can know if I have the chance to get one of this loans?[NEWLINE]agent: You can use the loan simulator to estimate your eligibility and choose the loan repayment plan that better suits you.[NEWLINE][BOUNDARY][NEWLINE]user: This is for all the loans?[NEWLINE]agent: Yes, it is, except for the direct consolidation loans and feel consolidation loans.[NEWLINE][BOUNDARY][NEWLINE]user: I see, so if I take one of those I have to pay much more?"}
{"id": "superseg_train_3247", "dialogue": "user: tell me about payments on the repayment plan[NEWLINE]agent: Payments will be fixed and made for up to 10 years, or between 10 and 30 years for consolidation loans.[NEWLINE]agent: null[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: can I do a standard repayment plan on a ffel plus loan?[NEWLINE]agent: Yes, the FFEL PLUS loan is eligible for the Standard Repayment Plan.[NEWLINE]user: what about direct subsidized loans?[NEWLINE]agent: Yes, they are eligible[NEWLINE][BOUNDARY][NEWLINE]user: how do I report school loans I want taken into consideration when my repayment period is worked out for a direct consolidation loan?[NEWLINE]agent: You need to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want to be considered in the determination of your repayment period.[NEWLINE]user: what kind of loans can I list on there?"}
{"id": "superseg_train_3248", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Umm, I see. And which kind of persons would lend private loans?[NEWLINE]agent: Well, you can find these option to be lend by banks, credit union, state agencies or even schools.[NEWLINE][BOUNDARY][NEWLINE]user: So, you assure me that federal loans would be of more benefit then? Instead of private?"}
{"id": "superseg_train_3249", "dialogue": "user: Hi there, I am trying to decide whether a federal student loan will be more advantageous for me over a private student loan for college and was looking for some information to help me decide[NEWLINE]agent: Are you seeking a loan to help pay your expenses for college?[NEWLINE]user: Not at the moment, but the matter may arise in the future[NEWLINE][BOUNDARY][NEWLINE]user: Are there many differences between federal and private student loans, and where would I get all the relevant information about these borrowings?[NEWLINE]agent: The government makes federal loans available, the terms and conditions of which are set out by the law. You can avail of a lot of benefits with a federal loan, such as fixed interest rates and income-driven repayments, which you won't find with private student loans. Private loans are offered by financial institutions whose terms and conditions are governed by the financial institution themselves[NEWLINE][BOUNDARY][NEWLINE]user: What type of funding is included if I apply for student financial aid?[NEWLINE]agent: It's quite likely that your school would include a student loan as part of your financial aid package, but it is important to understand the differences between federal loans and private student loans[NEWLINE][BOUNDARY][NEWLINE]user: What is the process required for getting a federal loan for my college attendance?[NEWLINE]agent: The first step of the application process is to complete the Free Application for Federal Student Aid FAFSA form. This form will also give you further information about applying for aid[NEWLINE][BOUNDARY][NEWLINE]user: Does my school choose one type of student loan over another in respect of any financial aid package that I might be offered?"}
{"id": "superseg_train_3250", "dialogue": "user: I have some questions about federal student loans.[NEWLINE]agent: I can help you with that. Are you the student in need of a loan to pay for college?[NEWLINE]user: No, my son will be taking out the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Should my son take out federal student loans?[NEWLINE]agent: Yes. It's always recommended that you start with federal loans.[NEWLINE][BOUNDARY][NEWLINE]user: How can my son become eligible for federal loans?[NEWLINE]agent: His first step will be to fill out the Free Application For Federal Student Aid(FAFSA).[NEWLINE][BOUNDARY][NEWLINE]user: How do federal loans differ from private loans?[NEWLINE]agent: All federal student loans and parent loans are funded by the federal government.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. How else do they differ?"}
{"id": "superseg_train_3251", "dialogue": "user: I need help with figuring out how student loans work.[NEWLINE]agent: Will you be the one taking out the loan for college?[NEWLINE]user: No, my daughter will be going to college.[NEWLINE][BOUNDARY][NEWLINE]user: How can she become eligible for federal student loans?[NEWLINE]agent: Do you know how federal loans work?[NEWLINE]user: Yes, somewhat.[NEWLINE]agent: Great. The first thing your daughter needs to do is fill out a FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How do private loans differ from federal loans?[NEWLINE]agent: Unlike federal loans, private loans are made by a private lender. Each private loan could differ by lender and by type of loan, so it's very important that you and your daughter understand the terms of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any federal student loans available for graduate students?"}
{"id": "superseg_train_3252", "dialogue": "user: Is it true federal student loans offer advantages over private student loans?[NEWLINE]agent: Do you need a loan to help with college?[NEWLINE]user: No, at this time just looking at the differences?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the differences in federal and private student loans?[NEWLINE]agent: Federal student loans are made by the government, with terms set by law, and would include a benefit of fixed interest rates and income-driven repayment plans. Private loans are made by private organizations such as banks, credit unions and have terms set my the lender.[NEWLINE][BOUNDARY][NEWLINE]user: What if I apply for financial aid through the school?[NEWLINE]agent: Your school will include student loans as part of your financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: What makes federal loans better than private loans?[NEWLINE]agent: Federal loans offer a fixed interest rate and income-driven repayment plans not offered by private loans.  Private loans are given out by banks which set their own terms.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a federal loan?"}
{"id": "superseg_train_3253", "dialogue": "user: Are there any advantages to having a federal student loan over a private student loan?[NEWLINE]agent: Will you be seeking to take out a loan to help pay for your college education?[NEWLINE]user: Not at the moment, I am just looking for information[NEWLINE][BOUNDARY][NEWLINE]user: What are the actual differences between federal student loans and private student loans?[NEWLINE]agent: Federal student loans are offered by the Government. The terms and conditions of these loans are governed by the law. Benefits of these loans may include fixed interest rates and income-driven repayment plans which are not typically offered with private student loans. Private loans are offered by financial institutions and have their conditions governed by the lender themselves[NEWLINE]user: Is there any summary of the differences that you could give me?[NEWLINE]agent: There is a chart on the website that provides a summary of both loans and how they differ[NEWLINE][BOUNDARY][NEWLINE]user: Is there any Direct Loan that a parent can take out for their child?[NEWLINE]agent: Yes, these are known as Federal parent loans and are Direct PLUS Loans aimed at parents[NEWLINE][BOUNDARY][NEWLINE]user: Are there many differences between federal and private student loans?"}
{"id": "superseg_train_3254", "dialogue": "user: Why would I opt for a federal loan over a private student loan to help with my college education?[NEWLINE]agent: Are you currently seeking a  loan to help with your college education?[NEWLINE]user: Yes, I am starting the process now[NEWLINE]agent: You should consider federal loans first[NEWLINE]user: What type of loan is offered to me through a financial aid package, should I receive one?[NEWLINE]agent: It is quite likely that your school will offer you a student loan as part of any financial aid package you receive. You should inform yourself of the different loan options that there are in the marketplace. Generally, there are two types of student loans available, federal and private[NEWLINE]user: What is a private student loan?[NEWLINE]agent: These are loans that are nonfederal and are offered by financial institutions like banks, credit unions or a school[NEWLINE][BOUNDARY][NEWLINE]user: What is the process involved in getting a federal student loan?[NEWLINE]agent: Are you currently applying for a federal loan?"}
{"id": "superseg_train_3255", "dialogue": "user: Hi there. I'm looking some information about what has more advantages if the private or federal aids for students loans.[NEWLINE]agent: Sure, no problem. Are you looking for information because you need a loan to help you pay for college?[NEWLINE]user: Yes, that's right. And I'm looking to see which one gives me better options.[NEWLINE]agent: Great! Well, we can tell you that you should consider the federal loans first.[NEWLINE]user: Alright thanks for your recommendation. But how the loans will help me with my school?[NEWLINE]agent: Well... Is very likely that your school will likely include the student loans as part of your financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: I see, that's would be very nice. But how do I get a federal loan?[NEWLINE]agent: To get a federal loan you must first complete the free application for federal student aid fafsa form.[NEWLINE][BOUNDARY][NEWLINE]user: So, it's much better if I go with a federal loan?[NEWLINE]agent: Yes, because are much easier to get.[NEWLINE][BOUNDARY][NEWLINE]user: But, which are the differences of one and another?"}
{"id": "superseg_train_3256", "dialogue": "user: I want to know more about false certification discharge of a loan[NEWLINE]agent: I can help you learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply for a direct loan discharge?[NEWLINE]agent: You need to complete the loan discharge application that applies to your situation[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm not given a loan discharge?[NEWLINE]agent: If you do not receive a loan discharge you are responsible for repaying your loan.[NEWLINE]agent: Do you need more information to be prepared if you think you were wrongly denied a loan discharge?[NEWLINE]user: no it's good[NEWLINE][BOUNDARY][NEWLINE]user: what are ways to get a discharge?[NEWLINE]agent: There are three categories of false certification through which you might be eligible for a discharge of your Direct Loans or FFEL Program loans[NEWLINE][BOUNDARY][NEWLINE]user: is one of them for them doing things without my signature?"}
{"id": "superseg_train_3257", "dialogue": "user: can you help me with a loan discharge?[NEWLINE]agent: Yes, we can give you false certification discharge information to see whether you might qualify[NEWLINE]user: can I get a direct loan discharged?[NEWLINE]agent: You might be eligible for a discharge of your loan made under the William D. Ford Federal Direct Loan Program if your school falsely certified your eligibility to receive a loan.[NEWLINE][BOUNDARY][NEWLINE]user: can a parent plus loan be discharged too if the school lied?[NEWLINE]agent: Did a school falsely certify a student's ability to benefit from its training?[NEWLINE]user: we believe so[NEWLINE]agent: Yes, some or all of your parent PLUS loan might be discharged if that is true.[NEWLINE][BOUNDARY][NEWLINE]user: how do we apply for a direct loan discharge?[NEWLINE]agent: You need to complete the loan discharge application that applies to your circumstance.[NEWLINE]user: is bad signatures or lack of signatures a reason to get a discharge?"}
{"id": "superseg_train_3258", "dialogue": "user: My school filled out the paperwork for my school loans wrong. Do I still have to pay the loans back?[NEWLINE]agent: In the instance of a false certification, you may qualify for the discharge of your federal student loans. Would you like to learn more?[NEWLINE][BOUNDARY][NEWLINE]user: Actually, my mom and dad took out the loan to help me, but the paperwork is still wrong. Does that make a difference?[NEWLINE]agent: A PLUS loan taken out by a parent could still be discharged in the case of a false certification.[NEWLINE]user: So it doesn't matter that my parents helped get the loan?[NEWLINE]agent: It won't matter whether it was you or your parents who actually took out the loan. If the school falsely represented the benefits you would get from studying there in order for you to take out the loan, it can be discharged.[NEWLINE]user: Yes! They told me I would be able to use my credits to transfer to a bigger school after, but I found out when I tried to transfer that they weren't even accredited and my credits aren't worth anything![NEWLINE]agent: Was there anything that would have made you ineligible to receive a loan at the time that it was issued?[NEWLINE]user: I don't think so. My parents didn't say anything about that happening when they applied for the loan for me.[NEWLINE]agent: Did you sign your name to any of the loan paperwork at the time the loan was obtained?[NEWLINE]user: I just remembered something! My mom said there was a part I had to sign and to expect a call from the school to go to the office and sign it. After a week, I called the office myself because they never got in touch with me. They said it had been taken care of and not to worry about it."}
{"id": "superseg_train_3259", "dialogue": "user: Goo evening. I recently found out that my school apparently requested a student loan on my behalf without me knowing. Is there something I can do about that?[NEWLINE]agent: Certainly, you can. You may be eligible for a discharge of such loan, all based on that false certification.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. But, I don't stop thinking if I could be rejected on my claim. If that happens, what then?[NEWLINE]agent: If that's your scenario, then I'm afraid you'll remain as responsible for repaying your loan.[NEWLINE]agent: Do you have any proof of negligent denial or something you can add to your discharge case?[NEWLINE]user: No, i'm not affected by that. I was just asking.[NEWLINE][BOUNDARY][NEWLINE]user: Well, in any case, what i must do if  i want to apply for a discharge? I mean, you never know.[NEWLINE]agent: If you have a loan and wan to apply for a discharge, you must complete the loan discharge which goes with you circumstance.[NEWLINE][BOUNDARY][NEWLINE]user: Right, right, because there are so much types, i guess. Well, if i'm eligible, How much i can aspire to discharge?[NEWLINE]agent: Have you met the eligibility requirements?"}
{"id": "superseg_train_3260", "dialogue": "user: I would like to get further information on my eligibility for a discharge of my federal student loan, based on false certification, could you help me in this regard?[NEWLINE]agent: You can learn more about false certification discharges and the eligibility surrounding them on this website, please go to the relevant section[NEWLINE][BOUNDARY][NEWLINE]user: And do you know what the eligibility requirements are to qualify for a loan discharge due to false certification?[NEWLINE]agent: In total, there are three categories of false certification. You may be eligible for discharge of your Direct Loan or FFEL Program Loan through one of these categories[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that my parent PLUS loan could be discharged due to false certification?[NEWLINE]agent: Have you evidence that the school in question falsely certified your son/daughter's ability to benefit from its training?[NEWLINE]user: No, I don't have evidence at this point[NEWLINE]agent: Is it the case that the student in question had a disqualifying status at the time that the school certified your eligibility to receive the parent PLUS loan?[NEWLINE]user: Yes, this is the case actually[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: If I have a strong suspicion that a loan was made in my name as a result of identity theft, who do I contact?"}
{"id": "superseg_train_3261", "dialogue": "user: How can I find out if I am eligible for a discharge of me federal student loan due to false certification?[NEWLINE]agent: There is a section on the website dedicated to this topic which will tell you if you are eligible for this[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way for me to apply for a loan discharge?[NEWLINE]agent: You will need to contact your loan servicer to pursue this[NEWLINE]user: Is it easy to apply for a loan discharge?[NEWLINE]agent: Do you have a Direct Loan or FFEL Program loan and wish to apply for a loan discharge due to false certification?[NEWLINE]user: Yes, that is exactly what I am looking to do[NEWLINE]agent: When applying for a discharge, you will need to complete the loan discharge application that is relevant to your own personal circumstance[NEWLINE][BOUNDARY][NEWLINE]user: If I get approval for a loan discharge, how much of my loan will be discharged?[NEWLINE]agent: Have you met the eligibility requirements for a discharge on your loan?"}
{"id": "superseg_train_3262", "dialogue": "user: I want to see about a student loan discharge[NEWLINE]agent: I can help you learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: can I be helped if I am the parent of a student and the loan was to me?[NEWLINE]agent: Yes, we can help you[NEWLINE][BOUNDARY][NEWLINE]user: one of my problems is that I think they have done things without my consent or don't I have to sign off on things, so what can I do?[NEWLINE]agent: You can Complete the Loan Discharge Application: False Certification Unauthorized Signature/Payment form if you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization[NEWLINE][BOUNDARY][NEWLINE]user: do they discharge the entire loan if they did something wrong?[NEWLINE]agent: Do you know if you meet the eligibility requirements for a discharge?[NEWLINE]user: I do, I think[NEWLINE]agent: If you receive a loan discharge the entire remaining balance of your loan will be discharged, and any payments made on the loan will be refunded.[NEWLINE][BOUNDARY][NEWLINE]user: so the unauthorized signature form can be for someone messing with my loan?"}
{"id": "superseg_train_3263", "dialogue": "user: How can I find out if I am eligible for a discharge of my federal loan, based on false certification?[NEWLINE]agent: We have a dedicated section on our website for false certification discharge, which will inform you whether you qualify or not[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is refunded if my loan is discharged?[NEWLINE]agent: The entire remaining balance of your loan is cleared and any payments made on the loan are refunded[NEWLINE]user: Is there a minimum or maximum amount that is refunded if I am approved for a loan discharge?[NEWLINE]agent: Upon approval of a loan discharge, whatever balance is outstanding along with whatever repayments you made to the loan are refunded[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that a parent PLUS loan could be discharged?[NEWLINE]agent: Have you evidence that the school falsely certified the student's ability to benefit from its training?[NEWLINE]user: No, I have no evidence as yet[NEWLINE]agent: Do you know if the student in question had a disqualifying status at the time that the school in question certified the eligibility to receive a parent PLUS loan?[NEWLINE]user: I don't know the answer to this but will be making enquiries to find out[NEWLINE]agent: Is there any evidence available that the school signed your name on the promissory note or other loan documents without having your authorization?[NEWLINE]user: No evidence to my knowledge, but again, I will be looking in to this"}
{"id": "superseg_train_3264", "dialogue": "user: What criteria have to be met to become eligible for a discharge of a federal student loan based on false certification?[NEWLINE]agent: We have a section on our website that covers off all the information you will need in this regard[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that any part of my parent PLUS loan could be discharged due to false certification?[NEWLINE]agent: To the best of your knowledge, do you know if the school falsely certified the student's ability to benefit from its training?[NEWLINE]user: No, I don't have that information or evidence as of yet[NEWLINE]agent: Did the student in question have a disqualifying status at the time your school certified your eligibility to receive the parent PLUS loan?[NEWLINE]user: No, not to my knowledge, but it is something I could check out[NEWLINE]agent: Do you have any evidence of the school having signed your name on a promissory note or other loan documentation without your authorization?[NEWLINE]user: Yes, I do have evidence of this[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: What requirements  need to be met for me to become eligible to qualify for a discharge of my loan based on false certification?"}
{"id": "superseg_train_3265", "dialogue": "user: I want a loan discharge please[NEWLINE]agent: Okay, you can first learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: where can I apply for a discharge if I didn't get anything from the training?[NEWLINE]agent: You would apply for a Loan Discharge Application: False Certification Ability to Benefit[NEWLINE][BOUNDARY][NEWLINE]user: can I appeal if denied?[NEWLINE]agent: You may ask the U.S. Department of Education to review the denial[NEWLINE][BOUNDARY][NEWLINE]user: so can I ask for a discharge if the training didn't help me because I had issues ongoing of my own?[NEWLINE]agent: You might qualify for a discharge on the Disqualifying status category.[NEWLINE][BOUNDARY][NEWLINE]user: are all loans able to be discharged?[NEWLINE]agent: Loans made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan Program are eligible for a discharge.[NEWLINE][BOUNDARY][NEWLINE]user: and I apply where you said?[NEWLINE]agent: Do you have a Direct Loan or FFEL Program loan and are you ready to apply for the false certification discharge?"}
{"id": "superseg_train_3266", "dialogue": "user: Who do I make a student loan payment to?[NEWLINE]agent: It is very simple, all you have to do is work with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send your student loan payment?[NEWLINE]user: No, I have no idea who to send my student loan payment to.[NEWLINE][BOUNDARY][NEWLINE]user: Where do send my other loan servicer payments?[NEWLINE]agent: You would need to find your loan servicer contact info they sent to you.[NEWLINE]user: Is there any discounts to have automatic debit with Direct Loans?[NEWLINE]agent: Yes, you can get a.25% interest rate deduction if you have automatic debit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make a payment to Great Lakes and Nelnet in one place?[NEWLINE]agent: Yes, we are now accepting payments for federally-owned student loans that are being serviced by Great Lakes or Nelnet.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an easy way to not miss a payment?"}
{"id": "superseg_train_3267", "dialogue": "user: If I want to make a Student Loan Payment, how do I go about this?[NEWLINE]agent: This is a very simple process that can be done at any time. You should start by consulting your federal loan servicer[NEWLINE][BOUNDARY][NEWLINE]agent: Are you fully aware of where to send your student loan payments?[NEWLINE]user: Yes, I'm fairly sure, thanks[NEWLINE]agent: Just to let you know, all the billing aspects of your student loan are looked after by your student loan servicer. Your servicer will help you if you assistance in making any payments[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a payment to a Direct Loan?[NEWLINE]agent: Yes there is, you will receive a 0.25% interest rate deduction if you set up an automatic direct debit to your Direct Loan[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to make a payment to a Great Lakes or Nelnet Loan without going through the FSA website?[NEWLINE]agent: It could happen that we cannot accept a payment to this loan due to your account status. If you'd prefer, you can always make a payment on your servicer's website, all you need to do is log in to your Great Lakes or Nelnet account online[NEWLINE][BOUNDARY][NEWLINE]user: Are there any bonuses available to me if I set up regular payments to my Direct Loan?[NEWLINE]agent: Yes, a bonus is available, please consult the website to find out more[NEWLINE]user: How do I make a payment to Other Loan Servicers?"}
{"id": "superseg_train_3268", "dialogue": "user: I need a bit of help making a payment to my Student Loan, I wonder if you could help me?[NEWLINE]agent: It's very easy to make a payment to your Student Loan, firstly, the best place to start is by contacting your loan servicer[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments to?[NEWLINE]user: I'm really not sure, I haven't done this before[NEWLINE][BOUNDARY][NEWLINE]user: Are there any bonuses available to making regular payments to my Direct Loan through other loan servicers?[NEWLINE]agent: Yes, there is a bonus, if you would like further information, I can direct you where to go[NEWLINE]user: Is there any incentive for me to set up a direct debit to make payments to my Direct Loan with Other Loan Servicers?[NEWLINE]agent: If you set up a direct debit you will receive a 0.25% interest rate deduction on your Direct Loan[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact to organize making payments to my student loan?[NEWLINE]agent: All of the billing elements of your student loan are handled by your loan servicer. You are advised to contact them to find out more and get any help you may need[NEWLINE][BOUNDARY][NEWLINE]user: Is there a section on the website dedicated to servicing my Great Lakes or Nelnet Loan?"}
{"id": "superseg_train_3269", "dialogue": "user: Is it easy to make a student loan payment?[NEWLINE]agent: It is very easy to pay toward your student loan at any time and you can get started by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Did your loan servicer get in contact with you to where you send the loan payments?[NEWLINE]user: No, they did not yet send me the information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I can make Great Lakes or Nelnet payments on your site now?[NEWLINE]agent: Yes, we are now accepting payments for student loans that are serviced by Great Lakes or Nelnet and you can go to your dashboard to find it.[NEWLINE][BOUNDARY][NEWLINE]user: How can I make a payment to other loan servicers?[NEWLINE]agent: First, find you loan servicer's contact information.[NEWLINE]user: what happens when I use automatic debit?[NEWLINE]agent: You could get some kind of incentive if you use automatic debit.[NEWLINE]user: Is there a bonus available for automatic debit?"}
{"id": "superseg_train_3270", "dialogue": "user: my student loan payments are due[NEWLINE]agent: It\u2019s simple to pay toward your student loan at any time. You can get started by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need information about where to send your payments?[NEWLINE]user: no, I'm ready to pay[NEWLINE][BOUNDARY][NEWLINE]user: can you help with Great Lakes loans?[NEWLINE]agent: yes, or you can log in to your Great Lakes account to pay on your servicer's website[NEWLINE][BOUNDARY][NEWLINE]user: how do I find a Great Lakes loans contact info?[NEWLINE]agent: I can link you to a page to help you Find Your Loan Servicer's Contact Info[NEWLINE][BOUNDARY][NEWLINE]user: if you don't take my payment does that mean they won't take it either?[NEWLINE]agent: If we aren\u2019t able to accept your payment due to your account status you can pay on your servicer\u2019s website[NEWLINE][BOUNDARY][NEWLINE]user: is there an automatic payments option?"}
{"id": "superseg_train_3271", "dialogue": "user: I am looking to make a Student Loan Payment, is this an easy process and what is involved?[NEWLINE]agent: This is indeed an easy process, you make a payment to your Student Loan at any time, you need to contact your federal loan servicer to get this process started[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments to regarding your student loan?[NEWLINE]user: I think I do, but is there anything else I should know?[NEWLINE]agent: Your Student Loan is handled by your student loan servicer. They will help you if you wish to make a payment to the loan[NEWLINE][BOUNDARY][NEWLINE]user: Is there any advantage to having a Direct Loan in relation to making payments?[NEWLINE]agent: If you have a Direct Loan, you can avail of a 0.25% interest rate deduction if you make payments by way of an automated direct debit[NEWLINE]user: Is that a bonus that is unique to Direct Loans?[NEWLINE]agent: Yes, as mentioned, this bonus is there for those who make payments to their Direct Loan by way of automated direct debits[NEWLINE][BOUNDARY][NEWLINE]user: Is the process for making payments different if I have a Great Lakes or Nelnet loan?[NEWLINE]agent: The process is basically the same as any loan, payments are now being accepted for Great Lakes and Nelnet loans. You can find more information on this on your account dashboard[NEWLINE]user: Is there any other way for me to make a payment to my Great Lakes or Nelnet loan?"}
{"id": "superseg_train_3272", "dialogue": "user: I am looking to make a student loan payment, can you tell me how this works?[NEWLINE]agent: It is very easy to make payments at any time, you should contact your federal loan servicer to get this process underway[NEWLINE][BOUNDARY][NEWLINE]agent: When making a payment to your student loan, do you know where to send the payment?[NEWLINE]user: No, I'm not aware of this, can you help me?[NEWLINE][BOUNDARY][NEWLINE]user: Is there any incentive for me to make a payment to other loan servicers?[NEWLINE]agent: Yes, there is a bonus available if you agree to regular payments[NEWLINE]user: What is this bonus?[NEWLINE]agent: When you participate in automatic debit payments, you will get a 0.25% interest rate deduction[NEWLINE][BOUNDARY][NEWLINE]user: Can payments be made to Great Lakes or Nelnet loans at any stage and how do I go about this?[NEWLINE]agent: We are currently accepting payments for these loans, more information is available on your account dashboard[NEWLINE][BOUNDARY][NEWLINE]user: Who do I need to contact in relation to making a payment to my student loan?"}
{"id": "superseg_train_3273", "dialogue": "user: What does it mean to make a student loan payment?[NEWLINE]agent: It's easy to pay off your student loan at any time. Start by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments?[NEWLINE]user: thanks but the question doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]user: What is important to keep in mind when I find my loan manager's contact information?[NEWLINE]agent: Never miss a payment. Sign up for automatic debit through your federal loan manager so that your payments are automatically taken from your bank account[NEWLINE][BOUNDARY][NEWLINE]user: By what method can I make the payment?[NEWLINE]agent: Make a payment to Great Lakes or Nelnet[NEWLINE][BOUNDARY][NEWLINE]user: and Where to send the payments?[NEWLINE]agent: Your student loan manager handles all the bills related to your student loan. Your administrator can work with you if you need help making a payment[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a payment to other lenders?"}
{"id": "superseg_train_3274", "dialogue": "user: Hi, I need to start making payments on my student loan but am unsure how to do this, could you please help.[NEWLINE]agent: That's great that you want to start repaying your loan. It is easy to make payments on your loan at any time. To get started contact your federal loan servicer and they will help you.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send your payments to?[NEWLINE]user: No, I don't know.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make a payment through Great Lakes or Nelnet?[NEWLINE]agent: Yes it is now possible for you to make payments to Great Lakes or Nelnet.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't want to use Great Lakes or Nelnet is it possible to make a payment with another loan servicer?[NEWLINE]agent: Yes you can. You can also get a 0.25% interest rate deduction when you  participate in automatic debit.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more about payments to Great Lakes or Nelnet?[NEWLINE]agent: If you have an account with Great Lakes or Nelnet visit your account dashboard for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can make sure that I never miss a payment of my loan?"}
{"id": "superseg_train_3275", "dialogue": "user: Hey there. I'm looking some help about how to fill in a correct way the application for federal student aid.[NEWLINE]agent: sure, we can help you to go through it.[NEWLINE]agent: Are you ready to start filling your fafsa form right now?[NEWLINE]user: No yet, I'm just consulting to know what to do when the time comes to fill the form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, thanks. Do I need any particular condition or use any particular thing when I fill the form?[NEWLINE]agent: Not really. But if you use to have pop-up blocker in your browser, make sure it allow you to see the pop-ups from fafsa.ed.gov[NEWLINE][BOUNDARY][NEWLINE]user: Do you bring any special tool or something?[NEWLINE]agent: Yes, you can use some free tools like those we offer you.[NEWLINE][BOUNDARY][NEWLINE]user: OK, what data do I need to get access to the application?[NEWLINE]agent: Be sure you have your FSA ID when you sign in, along with your username and your password, so your application be processed as quick as possible.[NEWLINE][BOUNDARY][NEWLINE]user: Have the fsa id, will help anyhow?"}
{"id": "superseg_train_3276", "dialogue": "user: Can you help me review what I need to do with my FAFSA form?[NEWLINE]agent: Sure, we can review what you have to do.[NEWLINE]user: I am ready to fill out my FAFSA form now.[NEWLINE]agent: Then you should get started![NEWLINE]user: Is it hard to fill out the FAFSA?[NEWLINE]agent: It is an easy and straightforward process to fill out the FAFSA and you just need to select the Fill Out the FAFSA button on the home page and just follow the directions on the page.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a dependent student?[NEWLINE]agent: You would need your parents' social security number.[NEWLINE][BOUNDARY][NEWLINE]user: What do financial information do I need to fill out the 20219-20 FAFSA form?[NEWLINE]agent: You would need you 2017 tax information.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report my parents' info?[NEWLINE]agent: Are you a dependent student?"}
{"id": "superseg_train_3277", "dialogue": "user: I am not sure what to expect when I fill out my FAFSA form.[NEWLINE]agent: Then we shall review what to expect when filling out the FAFSA form.[NEWLINE]agent: Are you ready to fill out your FAFSA form now?[NEWLINE]user: Yes, I am ready to fill it out now.[NEWLINE]agent: Let's move ahead and go for it![NEWLINE][BOUNDARY][NEWLINE]user: What if I have a dramatic change in my family's financial situation since filed taxes?[NEWLINE]agent: Complete the FAFSA questions as required and submit the form and then get in contact with the school and talk to the financial aid about your situation.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report mine and my parents information if I am a dependent student?[NEWLINE]agent: Yes you would need to report yours and your parents information on the application.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a dependent student do I report my parents info on the FAFSA form also?[NEWLINE]agent: Yes, you will need to report your parent info and you can visit our page on reporting parent information to find out who counts as your parent and what to do if you don't live with your parents, and what to do if you do not have access to their financial info.[NEWLINE][BOUNDARY][NEWLINE]user: How many schools can I list on my FAFSA and will each school receive my info?"}
{"id": "superseg_train_3278", "dialogue": "user: I need to know more about the FAFSA form.[NEWLINE]agent: Sure, we can help you know what to expect.[NEWLINE]user: I think I'm ready to do it now, how can I access the form?[NEWLINE]agent: Just go to the website and click the Fill Out the FAFSA button on the home page.[NEWLINE][BOUNDARY][NEWLINE]user: I have a brother that also needs to fill his FAFSA form, is there a way to reuse some of our common info from my form to his?[NEWLINE]agent: Yes. At the end of the submitting process, you'll get a confirmation page and there you'll see an option for the parent information in your FAFSA form that you can use to transfer this information automatically into another student's application.[NEWLINE][BOUNDARY][NEWLINE]user: So we can also use an app?[NEWLINE]agent: Yes, you can find the 2020-21 and 2019-20 FAFSA forms on the myStudentAid app, available for android and IOS on their respective app stores.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. Are there any more resources avalable\u00a0 on how to fill the FAFSA form?[NEWLINE]agent: D you want to know about our free tools to help you fill out the FAFSA form?[NEWLINE]user: Yes, please."}
{"id": "superseg_train_3279", "dialogue": "user: I need help with the fafsa application[NEWLINE]agent: I can help you go over the FAFSA form[NEWLINE]user: do I just fill it out and then what?[NEWLINE]agent: Yes, fill it out and then I can help you if you have any questions.[NEWLINE][BOUNDARY][NEWLINE]user: what will I be asked about when I fill it out?[NEWLINE]agent: The FAFSA questions ask for your name, date of birth, address, and about your financial situation.[NEWLINE]agent: Would you like to know what other information it may ask?[NEWLINE]user: yes[NEWLINE]agent: It may also ask you whether you\u2019re a U.S. citizen or what tax form you used[NEWLINE][BOUNDARY][NEWLINE]user: what will I enter if I get a FSA id and do the fafsa online?[NEWLINE]agent: You will be given the option to enter your FSA ID or to enter your \u201cidentifiers\u201d like your name, date of birth, and SSN.[NEWLINE]user: I do the 'I am the student' part only?"}
{"id": "superseg_train_3280", "dialogue": "user: Hi, I wonder if you could help, I am currently completing the FAFSA form but I'm not fiully sure what I have to do, could you help me?[NEWLINE]agent: I will go through everything with you to let you know what information is expected on this form[NEWLINE]agent: Are you able to fill information on your FAFSA form now?[NEWLINE]user: Yes, I have the form here in front of me[NEWLINE]agent: Ok, let's proceed![NEWLINE][BOUNDARY][NEWLINE]user: What happens if the student or parent on the FAFSA form filed 2018 taxes as married but this marriage is no longer in force?[NEWLINE]agent: In a case like this, the spousal income information needs to be subtracted[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I log into my FAFSA form using my FSA ID?[NEWLINE]agent: When using your FSA ID for this purpose, information such as your name, Social Security number and date of birth will be automatically loaded into your application. This prevents any errors occurring when your verified FSA ID doesn't match the information on your FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: Is there a specific section for help on the website for completing the FAFSA form?[NEWLINE]agent: Do you need some help filling out the FAFSA form?"}
{"id": "superseg_train_3281", "dialogue": "user: If I am unsure of what to do when completing the FAFSA form, is there somewhere I can get help with it?[NEWLINE]agent: I will go through with you now the information that is needed on the form[NEWLINE]agent: Are you in a position to complete the FAFSA form now?[NEWLINE]user: Yes, I have it to hand as we speak[NEWLINE]agent: Ok, let's get started[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere I can go on the website to get help when filling out the form?[NEWLINE]agent: There are free tools available on the website to help you with completion[NEWLINE][BOUNDARY][NEWLINE]user: Is there important information needed when I'm creating my FSA ID?[NEWLINE]agent: You need to take care when entering your name and Social Security number exactly as they appear on your Social Security Card[NEWLINE][BOUNDARY][NEWLINE]user: What type of financial information is sought when completing the FAFSA form?[NEWLINE]agent: The form will look for information on cash at hand, any savings and checking accounts that you may have. Information will also be sought on stocks and bonds. You will be asked about real estate, but excepting the home in which you live. Any business and farm assets will be sought from you and your parents if you are a dependent student[NEWLINE][BOUNDARY][NEWLINE]user: Is there any advantage to me for setting up an FSA ID before I begin?"}
{"id": "superseg_train_3282", "dialogue": "user: I'm unsure about completing a FAFSA form, is there any information that you could give me?[NEWLINE]agent: I can review all aspects of what is needed with you if you have a few moments?[NEWLINE]agent: Have you got the FAFSA form with you currently and are you able to complete it as we speak?[NEWLINE]user: Ye, I have the form here beside me[NEWLINE]agent: Ok, let's proceed![NEWLINE]user: Just to be clear, where was the best place to find the most recent FAFSA form?[NEWLINE]agent: When you go online, you select the Fill Out the FAFSA button on the home page and then follow the instructions on the screen[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step in completing the FAFSA form, after locating the FAFSA form online?[NEWLINE]agent: After going to fafsa.gov, you will be given the option of entering your FSA ID or either to enter your name, date of birth and SSN[NEWLINE][BOUNDARY][NEWLINE]user: When automatically transferring my Tax information on the FAFSA form, can I choose to import all my information into the FAFSA form?[NEWLINE]agent: You can choose this, and if you do, you will see \"Transferred from the IRS\" displayed in the relevant field rather than your tax information. No changes can be made to that information[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything different that I need to do if I am a dependent student?"}
{"id": "superseg_train_3283", "dialogue": "user: Can you assist me with filling out my FAFSA form?[NEWLINE]agent: Of course. Let's review what to expect.[NEWLINE]agent: Are you ready to fill out your FAFSA form now?[NEWLINE]user: No, I need to know a few things first.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?[NEWLINE]agent: Then you'll need to report parent information on your FAFSA form. Visit our page on reporting parent information to find out who counts as your parent, what to do if you don't live with your parents, and what to do if you don't have access to your parents financial information.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. And what can I expect when filling out the FAFSA form?[NEWLINE]agent: Filling out the FAFSA form can be a straightforward and easy process. Select the Fill Out the FAFSA button on the home page, and just follow the directions on the screen. We do have some tips to help you along the way, though.[NEWLINE]user: What if I prefer a mobile app?[NEWLINE]agent: The 2020/21 and 2019/20 FAFSA forms are on the myStudentAid app, available on the App Store iOS or on Google Play Android.[NEWLINE]user: Should I fill out the FAFSA?"}
{"id": "superseg_train_3284", "dialogue": "user: Hi there, I'm looking information of how many scholarships can I apply for.[NEWLINE]agent: Sure, no problem. You can apply for as many as you want, but you need to have very present the how they work and have very present the deadlines.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and how the money from the loans is send to me?[NEWLINE]agent: That will depend of the scholarship you have, it can go to your school or directly to you. That's information you need to have clear.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see... That's cool. But how do I apply for scholarships?[NEWLINE]agent: Each scholarship is different and has their own requirement. So you will have to go to the website of every scholarship to know which are the terms they ask.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get it. But if I have more questions during the process?[NEWLINE]agent: You can always go to your financial aid office, to get a personal attention.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And can you tell me what kind of scholarships are available?[NEWLINE]agent: They will depend, there some merit-based scholarships, which will depend on you earning or exceeding certain standards set by the scholarship[NEWLINE]agent: Did you know there are also some scholarships for girls?"}
{"id": "superseg_train_3285", "dialogue": "user: Should I consider applying for as many scholarships as I want because it is free money for college?[NEWLINE]agent: Yes, start researching early and meet the deadlines and you could have scholarship success.[NEWLINE][BOUNDARY][NEWLINE]user: If I have any more questions you can't answer who do I talk to?[NEWLINE]agent: You should ask your financial aid office those questions.[NEWLINE][BOUNDARY][NEWLINE]user: Are there different ways to find scholarships?[NEWLINE]agent: Yes there are different ways to find scholarships such as contacting the financial aid office at the school you want to attend and also checking info at the library or online.[NEWLINE][BOUNDARY][NEWLINE]user: Will my scholarships affect my other student aid?[NEWLINE]agent: Yes, a scholarship would affect your other student aid because you student aid added together with scholarships should not be more than the cost of attendance.[NEWLINE][BOUNDARY][NEWLINE]user: How would my scholarship money get to me?[NEWLINE]agent: It actually relies on the scholarship and sometimes the money goes directly to your college and distributed to tuition and fees and then leftover funds given to you or it could be sent to you in a check.[NEWLINE]agent: Has your scholarship provider not tell you what to expect?"}
{"id": "superseg_train_3286", "dialogue": "user: Is it reasonable to think I should apply for as many scholarships as I can because it is free money for college?[NEWLINE]agent: Yes, and I would start researching early and meet deadlines for success in getting scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: Are there different kinds of scholarships available?[NEWLINE]agent: Some scholarships you have to earn them by meeting or exceeding certain standard set by the giver and merit scholarships might be awarded based on academic achievement or on talents and academics.[NEWLINE]agent: Did you know some scholarships are just for women or graduate students?[NEWLINE]user: No, I actually did not know that information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a scholarship?[NEWLINE]agent: Each scholarship really has its own requirements and the scholarships website should give you an idea of who qualifies and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Will a scholarship affect my other student aid?[NEWLINE]agent: Yes a scholarship will affect how much your other student aid is because everything added together should not be more than the cost of attendance.[NEWLINE]agent: Do you have more questions?[NEWLINE]user: Yes, I have more questions that need to be answered."}
{"id": "superseg_train_3287", "dialogue": "user: Would I be wise to apply for as many scholarships as I can because it is free money?[NEWLINE]agent: Yes, it is wise and start researching early and meet deadlines and you should have a successful scholarship search.[NEWLINE][BOUNDARY][NEWLINE]user: What types of scholarships are available?[NEWLINE]agent: Some are available to you because of where your parents work or because you come from a certain  background such as military families.[NEWLINE][BOUNDARY][NEWLINE]user: How would I receive my scholarship money?[NEWLINE]agent: It depends totally on the scholarship and the money might go directly to the college or it might be sent directly to you in a check.[NEWLINE]agent: Have you not been told by your scholarship provider about what to expect?[NEWLINE]user: No, I have been told.[NEWLINE][BOUNDARY][NEWLINE]user: Does the US Department of Labor have a free scholarship search tool?[NEWLINE]agent: Yes, the U S Department of Labor has a free scholarship search tool available to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?"}
{"id": "superseg_train_3288", "dialogue": "user: Should I research early to get as many scholarships as I can?[NEWLINE]agent: Yes, start researching early and always meet the deadlines and you should be successful in looking for scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use financial aid office at the college I want to attend to find scholarships?[NEWLINE]agent: Most definitely you should contact the financial aid office for find scholarships avaialable.[NEWLINE][BOUNDARY][NEWLINE]user: Should my scholarship provider tell me what to expect when it awards my scholarship?[NEWLINE]agent: Yes, your scholarship provider should be the one to tell you what to expect when you have been awarded the scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of scholarships are available?[NEWLINE]agent: There are merit based scholarships by meeting certain standards and they could be based on academics or talent.[NEWLINE]agent: Do you know scholarships sometimes are geared to certain groups such women or graduate students.[NEWLINE]user: No, I was not aware of that.[NEWLINE][BOUNDARY][NEWLINE]user: Can I look in my library's reference section as a source for scholarships?"}
{"id": "superseg_train_3289", "dialogue": "user: Is it worth my while to apply for as many scholarships as possible, or will this go against me?[NEWLINE]agent: The best advice is for you to start early research into what scholarships are available[NEWLINE][BOUNDARY][NEWLINE]user: Does a scholarship affect my student aid and if it does, to what extent?[NEWLINE]agent: If you are awarded a scholarship, you need to inform your school of this. They will then subtract the amount of the scholarship from the financial aid that you have been offered. Any amount of funding that is left over can be covered by other financial aid, which you will still be eligible for[NEWLINE]user: Where does the funding from a scholarship go to?[NEWLINE]agent: The scholarship funds are used to pay for the cost of attendance and also take over what other financial aid would cover, for example, loans that you may have been offered[NEWLINE]user: Am I eligible to apply for a scholarship along with student aid, or is it possible to get both?[NEWLINE]agent: A scholarship does affect your student aid as you cannot earn more in financial aid than the cost of your attendance at college or career chool[NEWLINE]agent: Do you have any questions in relation to scholarships and how they affect other funding?[NEWLINE]user: Yes, I do, can you help me?[NEWLINE]agent: The best advice is for you to contact your financial aid office in your school, they will have all the necessary information[NEWLINE][BOUNDARY][NEWLINE]user: Are there different types of scholarships that are available or are they all just basically the same?"}
{"id": "superseg_train_3290", "dialogue": "user: Should I apply for a scholarship? Do you have any advice about it?[NEWLINE]agent: Yes, it's a good idea to apply for as many scholarships as you can since is free money for college or career school. You should start researching as soon as possible and meet deadlines so you can have higher chances of scholarship success.[NEWLINE][BOUNDARY][NEWLINE]user: Would a scholarship affect my other student aid?[NEWLINE]agent: Yes, it would because all of your student aid added together can't be more than your cost of attendance at your college or career school.[NEWLINE]agent: Do you have any more questions about this?[NEWLINE]user: I think that's enough for now, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: Now, can you tell me how to get my scholarship money?[NEWLINE]agent: It depends on the scholarship. The money may be sent directly to your college, where it will be applied to any tuition, fees, or other amounts you owe and then any leftover funds are given to you. Or it might be sent directly to you in a check.[NEWLINE]agent: Have the scholarship provider informed you what to expect when they awarded you the scholarship?"}
{"id": "superseg_train_3291", "dialogue": "user: Hi I need help on how to find and apply for scholarships, can you only have one scholarship or many?[NEWLINE]agent: You can get more than one scholarship. You should start researching early and make sure you meet deadlines that are part of applying for scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: If I receive a scholarship how do I get my scholarship money?[NEWLINE]agent: How you get your money depends on the scholarship. Some scholarships are paid directly to your college where it will be applied to any tuition, fees, or other amounts you owe. If there is any money leftover it will be given to you. The scholarship may also be paid directly to you in the form of a check.[NEWLINE]agent: Has the scholarship provider not told you how the money will be paid?[NEWLINE]user: No they did not.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I go about finding and getting scholarships?[NEWLINE]agent: You can contact the financial aid office at the school you plan to attend, you can check information in a public library or search online. However you should be careful, make sure scholarship information and offers you receive are legitimate. Remember you don't have to pay to find scholarships or other financial aid. Check out our information on how to avoid scams.[NEWLINE][BOUNDARY][NEWLINE]user: Does a scholarship affect any other student aid that I may be receiving?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can't be more than your cost of attendance at your college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way to find scholarships?"}
{"id": "superseg_train_3292", "dialogue": "user: help me with scholarships[NEWLINE]agent: You should start researching early, and meet the deadlines[NEWLINE][BOUNDARY][NEWLINE]user: what are the deadlines?[NEWLINE]agent: That depends on the scholarship. Some deadlines are as early as a year before college starts, so you should be researching and applying for scholarships during the summer between your junior and senior years.[NEWLINE][BOUNDARY][NEWLINE]user: do scholarships mess with my financial aid?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can\u2019t be more than the cost of attendance at your school.[NEWLINE]agent: Do you have more questions about this matter?[NEWLINE]user: no I got it[NEWLINE][BOUNDARY][NEWLINE]user: so start applying now to avoid deadlines is what I got from all of this, right?[NEWLINE]agent: Yes, you should be researching and applying for scholarships now to be prepared.[NEWLINE][BOUNDARY][NEWLINE]user: is my financial aid office a good place to ask questions?"}
{"id": "superseg_train_3293", "dialogue": "user: my high school is not an option on the fafsa list[NEWLINE]agent: Did you want to know why your high school isn't listed in the data files?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Were you unable to find your high school on the FAFSA search results?[NEWLINE]user: no didn't look there[NEWLINE][BOUNDARY][NEWLINE]agent: are you wondering why there are duplicates of some schools?[NEWLINE]user: no, why would you ask that[NEWLINE][BOUNDARY][NEWLINE]user: why are some numbers different year to year?[NEWLINE]agent: In past years, we used proxies to determine whether an applicant was a first-time filer; we now use true first-time filer status and we may get different numbers.[NEWLINE][BOUNDARY][NEWLINE]user: do you have all schools in your data?"}
{"id": "superseg_train_3294", "dialogue": "user: I am finding numbers that are different this year, so is that because of updated data?[NEWLINE]agent: Did you want to know why the totals reported last year are different from the numbers reported now about last year?[NEWLINE]user: yes[NEWLINE]agent: There could be several causes for this, including the possibility that your institution is listed more than once in the data using alternate variations of the school's name or city.[NEWLINE]agent: Did you want more information?[NEWLINE]user: yes[NEWLINE]agent: The different numbers only cover a relatively small number of applicants[NEWLINE][BOUNDARY][NEWLINE]user: why does it show so few fafsa applicants for my school?[NEWLINE]agent: One reason your rates may be lower than expected is because your school could be listed more than once and actual applicants could be spread among the name variations.[NEWLINE][BOUNDARY][NEWLINE]user: how should I search for my school?[NEWLINE]agent: You should consider alternate names that may be used[NEWLINE][BOUNDARY][NEWLINE]user: does anything affect the total data for applicants from a state?"}
{"id": "superseg_train_3295", "dialogue": "user: I was looking at your data and the numbers on the FAFSA completions seem too low for some schools[NEWLINE]agent: Did you want to know why the number of FAFSA submissions or completions is lower than you think it should be?[NEWLINE]user: yes sir or ma'am[NEWLINE]agent: Did you know that many high schools inadvertently overestimate their FAFSA completion rates?[NEWLINE]user: no, so I guess that could explain it[NEWLINE]agent: Did you want another reason it might be lower than you think it should be?[NEWLINE]user: yes I would[NEWLINE]agent: A high school could be listed in more than one place if students gave different names for the same school.[NEWLINE][BOUNDARY][NEWLINE]user: can I contact you if I feel that I found errors because you listed some schools a few times?[NEWLINE]agent: You can Email us at HSFAFSA@ed.gov if you believe a school has been listed more than once.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a FAQ section?"}
{"id": "superseg_train_3296", "dialogue": "user: What are some of the most common FAFSA completion data questions and answers?[NEWLINE]agent: You can check on our website some of the questions we've heard about the FAFSA completion by High School and Public School district data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some examples?[NEWLINE][BOUNDARY][NEWLINE]user: with its respective answer, please.[NEWLINE]agent: one of the questions is: What is the difference between a submitted and a completed FAFSA form?. And the answer is that submitted applications reflect all FAFSA forms submitted by students at a particular high school, while completed forms are all the FAFSA forms that weren't rejected due to some missing key information after being revised by the Central Processing System.[NEWLINE]agent: Do you want to know what happens with the FAFSA forms that are submitted but not completed?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what years of FAFSA submission and completion data are available to check?[NEWLINE]agent: Currently, the Federal Student Aid releases data for the 2018-19 cycle and provides a side-by-side comparison of the previous 2017-18 cycle. There's also an archive that contains data files from the 2017-18 cycle comparing it to the past 2016-17 cycle.[NEWLINE]user: What kind of information are available through these files?"}
{"id": "superseg_train_3297", "dialogue": "user: What about the tecnical and analytical aspects?[NEWLINE]agent: The totals reported last year are different from the numbers reported now about last year, do you understand what is causing this?[NEWLINE]user: Yes, I understand.[NEWLINE]agent: Then you know there could be many different causes for this including the possibility that your school is listed more than once in the data.[NEWLINE]user: What if my total decreased compared to what we reported last year?[NEWLINE]agent: Then that may mean there were applicants that had applied in previous years.[NEWLINE][BOUNDARY][NEWLINE]user: What if I cannot find my institution or school on the database?[NEWLINE]agent: You can still continue forward by clicking next and the info you type will be captured and recorded; our database usually has every high school in the nation unless it opened, merged or changed its name within last two years.[NEWLINE][BOUNDARY][NEWLINE]user: When will districts be listed as missing or insufficient data?[NEWLINE]agent: Is the regulatory adjusted graduation rate missing?[NEWLINE]user: Yes, that is missing.[NEWLINE]agent: Then the district would be missing.[NEWLINE][BOUNDARY][NEWLINE]user: What if I made a spelling mistake?"}
{"id": "superseg_train_3298", "dialogue": "user: I have a query, the school that I want to list on my FAFSA form is not an option as it does not appear as listed, is there anything I can do?[NEWLINE]agent: Has the school that you listed in your initial application not appeared on your FAFSA report?[NEWLINE]user: Yes, that is exactly what has happened[NEWLINE]agent: There are two reasons for this, which I can go through with you now if you would like[NEWLINE][BOUNDARY][NEWLINE]user: When I submit data on my FAFSA form, how often is this data updated?[NEWLINE]agent: This is done on a weekly basis[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me the difference between a completed FAFSA form and a submitted application?[NEWLINE]agent: It turns out that a completed application is made up of a series of all submitted applications[NEWLINE]user: What is the definition of a submitted application when relating to FAFSA forms?[NEWLINE]agent: Submitted applications are a reflection of all the FAFSA forms that have been completed by students at a particular high school. It can happen that these submitted applications can be rejected if there are any parts of key pieces of information that are missing[NEWLINE][BOUNDARY][NEWLINE]user: I believe that the number of FAFSA forms that I completed is higher, why would this be?"}
{"id": "superseg_train_3299", "dialogue": "user: Hello, I want to know more about low completion totals.[NEWLINE]agent: Ok. Are you wondering why your FAFSA submissions or completions are lower than you think they should be?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a high school counselor or college access professional and looking for resources to help increase FAFSA completion totals?[NEWLINE]user: No, that does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a counselor at a high school with lots of students aged 20 or older and are curious why your numbers are so low?[NEWLINE]user: No, that does not describe me.[NEWLINE][BOUNDARY][NEWLINE]user: Should most high schools be contained in the database on the FAFSA form?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What is causing the totals reported last year to be different?"}
{"id": "superseg_train_3300", "dialogue": "user: why do I get lower numbers on the fafsa submissions?[NEWLINE]agent: Did you want to know why the number of FAFSA submissions is lower than you think it should be?[NEWLINE]user: no, I found the answer[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need resources to help you increase FAFSA participation?[NEWLINE]user: no we have plenty[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a counselor at a high school with a lot of students age 20 or older and wondering why the FAFSA numbers are so low?[NEWLINE]user: yes I am[NEWLINE]agent: There is no question on the FAFSA form that asks if an applicant is a high school senior, we must use several criteria to identify those applicants that are likely high school seniors. Most of the students would likely not satisfy the age criteria requiring applicants to be less than 20 years of age so they might not be counted.[NEWLINE][BOUNDARY][NEWLINE]user: what does it mean when a school has less than 5 completed applications? can it be no applicants at all?[NEWLINE]agent: No, it does not mean there were zero applications.[NEWLINE][BOUNDARY][NEWLINE]user: why are some places white on the map?[NEWLINE]agent: Do you want to know why some districts are listed as missing or as having  insufficient data?"}
{"id": "superseg_train_3301", "dialogue": "user: I have made FAFSA submissions already, but it shows that I have lower completion totals that I thought, why would this be?[NEWLINE]agent: Have you kept a close eye on the level of FAFSA submissions that you have made?[NEWLINE]user: Yes I have, and I believe that my submission levels should be higher[NEWLINE]agent: Do you think that your high school may have inadvertently overestimated their FAFSA completion rate?[NEWLINE]user: No, I don't think so but I haven't checked this out fully[NEWLINE]agent: Did you list the name of your high school in the correct way on your FAFSA form?[NEWLINE]user: I'll have to check, maybe I didn't list the name correctly[NEWLINE][BOUNDARY][NEWLINE]user: Is there a reason why a district will appear in white on a map regarding FAFSA completion data?[NEWLINE]agent: Are you sure that your district has supplied all the relevant and correct information?"}
{"id": "superseg_train_3302", "dialogue": "user: I am looking at completion totals for FAFSA submissions, why would my number be low?[NEWLINE]agent: Is the number that is displayed lower than you thought it should be?[NEWLINE]user: Yes, it is quite lower than I expected it to be[NEWLINE]agent: Have you checked to see if your high school has overestimated their FAFSA completion rates?[NEWLINE]user: Yes, I have checked and it seems as if they have indeed made an overestimation[NEWLINE]agent: One of the reasons that your submission rate seems low is that your school could be listed more than once, this can happen when a student enters your school name in a different way on the FAFSA form. If your high school name is listed under different names, then it could be listed in more than one place[NEWLINE][BOUNDARY][NEWLINE]user: What if I submit a FAFSA form but it is not completed correctly?[NEWLINE]agent: You will then receive an email from the Department of Education asking you to correct the FAFSA form. You have to have completed the FAFSA form correctly in order to be eligible for financial aid or federal student aid[NEWLINE][BOUNDARY][NEWLINE]user: What happens if some students list a high school under a slightly different name?[NEWLINE]agent: What happens is that your high school is listed in more than one place[NEWLINE][BOUNDARY][NEWLINE]user: I am currently employed as a high school counselor, are there resources available to me to help increase the amount of FAFSA completion totals?"}
{"id": "superseg_train_3303", "dialogue": "user: What about technical and analytical aspects?[NEWLINE]agent: The totals reported last year would be different from numbers reported now about last year, do you know what is causing this?[NEWLINE]user: No, I do not understand what the cause it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what would happen if I added up all the submitted applications from a single city or state?[NEWLINE]user: No, I have no idea if that is allowed.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what it means when some districts appear in white on the maps?[NEWLINE]user: Yes, I am aware why they appear in white.[NEWLINE]agent: Do you know what it means when they are listed as missing data?[NEWLINE]user: NO, I am not sure.[NEWLINE]user: No, i am not sure.[NEWLINE]agent: Do you know about the regulatory adjusted graduation rate is missing?[NEWLINE]user: Yes, I do understand this part.[NEWLINE]agent: Then they have insufficient data or missing data.[NEWLINE][BOUNDARY][NEWLINE]user: Who does the source of data come from?"}
{"id": "superseg_train_3304", "dialogue": "user: is there a deadline for the fafsa application?[NEWLINE]agent: Yes, there are FAFSA deadlines. I can give them to you if you want.[NEWLINE][BOUNDARY][NEWLINE]user: what are the 2019-2020 federal deadlines?[NEWLINE]agent: Online Free Application for Federal Student Aid forms must be submitted by 11:59 p.m. Central time, June 30, 2020. Any corrections or updates must be submitted by 11:59 p.m. CT, September 12, 2020.[NEWLINE]user: what are the 20-21 federal deadlines?[NEWLINE]agent: Online FAFSA forms must be submitted by 11:59 p.m. Central time on June 30, 2021. Any corrections or updates must be submitted by 11:59 p.m. CT on Sept. 11, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: what is the deadline for state aid?[NEWLINE]agent: Each state has its own deadline.[NEWLINE][BOUNDARY][NEWLINE]user: does UTEP have their own deadline?[NEWLINE]agent: Each college may have its own deadline. You would have to check with UTEP. You may also want to ask your college about its definition of an application deadline.[NEWLINE]agent: Ask them if the deadline is the date your FAFSA form is processed or the date the college receives your processed FAFSA data?[NEWLINE]user: okay, I will[NEWLINE][BOUNDARY][NEWLINE]user: do you have the Texas state deadlines?"}
{"id": "superseg_train_3305", "dialogue": "user: Are there FAFSA deadlines I need to meet for federal student aid?[NEWLINE]agent: Yes there are FAFSA deadlines and I can give them to you.[NEWLINE][BOUNDARY][NEWLINE]user: What are the Federal deadlines?[NEWLINE]agent: Federal deadlines for the 2020-21 academic year must be submitted by 11:59 pm CT June 30, 2021.[NEWLINE]user: what about 2019-20 Academic Year?[NEWLINE]agent: The online free application for FAFSA forms are required to be submitted by 11:59 pm CT June 30, 2020; and any updates or corrections by 11:59 CT Semptember 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific deadlines for the college?[NEWLINE]agent: Each college has its own deadline and ask your college the definition of an application deadline they go by.[NEWLINE]agent: Do you know if it is the date your FAFSA form is processed or the date the college receives the processed FAFSA data?[NEWLINE]user: No, I am not sure?[NEWLINE][BOUNDARY][NEWLINE]user: What about state deadlines?"}
{"id": "superseg_train_3306", "dialogue": "user: How you doing there? Good afternoon. You know,  I'm looking to complete the application for federal aid, but i wanted to know if there's some kind of deadline or if I just simply can submit it whenever i want.[NEWLINE]agent: Well, believe it or not, there are deadlines. And better to stick out on them because of the limited aid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow. That's some pressure there. Well, for example, what can you tell me about deadlines for federal things?[NEWLINE]agent: Well, you have those for the 2020-21 Academic Year. In that regard, your FAFSA form must be submitted by 11:59 p.m Central time, June 30, 2021 and any corrections before 11:59 p.m Central, September 11, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: Ohh, wow, very specific. And for those State ones?[NEWLINE]agent: For those, you have to find out with each state, as each of them has its own deadline. Plus, you have to look depending on Academic Year.[NEWLINE][BOUNDARY][NEWLINE]user: Right, right. I guess is some kind the same with those from college, right?[NEWLINE]agent: Pretty much. As possibly you already guessed, each college has its own deadline. You'll have to check that out with you favorite college. Something else you should do is to ask your college about its definition of an application deadline.[NEWLINE]agent: Do you know what date has any college of your interest for your FAFSA form.[NEWLINE]user: No, i really don't have any idea.[NEWLINE][BOUNDARY][NEWLINE]user: You said before that state deadlines should be checked by academic year, isn't? Are there deadlines for year 2020-2021 already?"}
{"id": "superseg_train_3307", "dialogue": "user: are there deadlines for when I have to do the fafsa[NEWLINE]agent: Yes, there are deadlines so send the application in and don't miss out on financial aid opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: is there a deadline for state aid?[NEWLINE]agent: Each state has its own deadline[NEWLINE][BOUNDARY][NEWLINE]user: so what is the deadline for the non state?[NEWLINE]agent: Online FAFSA forms must be submitted by 11:59 p.m. Central time, June 30, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: do school have deadlines for doing all of this?[NEWLINE]agent: Each college may have its own deadline. You can check with the school you\u2019re interested in attending.[NEWLINE]agent: Did you want to know about the school's definition of a deadline?[NEWLINE]user: yes,but I'll just ask the school[NEWLINE][BOUNDARY][NEWLINE]user: how is the fafsa used?"}
{"id": "superseg_train_3308", "dialogue": "user: Are there deadlines associated with FAFSA completions and can you give me more information regarding these deadlines[NEWLINE]agent: Yes, deadlines are in operation and they are all listed on this website. The information will help you to submit applications on time and not miss out on financial aid opportunities[NEWLINE][BOUNDARY][NEWLINE]user: Are there separate FAFSA deadlines for each state or are they all the same?[NEWLINE]agent: Each state has its own deadline, all the states are listed on the website and give the deadline information for each state there[NEWLINE][BOUNDARY][NEWLINE]user: Do colleges have deadlines in relation to FAFSA completion dates?[NEWLINE]agent: Colleges may differ in relation to deadlines. You should contact your college to find out what this deadline is and what they define as a FAFSA application deadline[NEWLINE]agent: Do you know what your college of choice defines its deadline as?[NEWLINE]user: No, I'm not up to date with this information[NEWLINE][BOUNDARY][NEWLINE]user: While I'm on the subject, are there deadlines involved with Federal agencies?[NEWLINE]agent: Information regarding this for the 2020/21 Academic Year is available now on the website[NEWLINE][BOUNDARY][NEWLINE]user: Are the state deadlines for the 2020/21 Academic Year available yet?"}
{"id": "superseg_train_3309", "dialogue": "user: Hello, can you tell me which FAFSA Deadlines?[NEWLINE]agent: At this time there is a deadline to apply for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Please can you tell me about the state deadlines?[NEWLINE]agent: It is important to note that each state has its own deadline.[NEWLINE][BOUNDARY][NEWLINE]user: And in relation to the university terms?[NEWLINE]agent: Each university manages its own dates, you can visit each institution and find out.[NEWLINE]agent: On that date the FAFSA form will be delivered.[NEWLINE]user: What do you need to know to fill out the FAFSA form?[NEWLINE][BOUNDARY][NEWLINE]user: There are several deadline dates for the delivery of the form[NEWLINE]agent: Of course so far 2019 20 State deadlines.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the federal deadline?"}
{"id": "superseg_train_3310", "dialogue": "user: Does the FAFSA have Deadlines?[NEWLINE]agent: Yes, there are FAFSA deadlines, and we have them right here. Don't miss out on financial aid opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: How are state deadlines?[NEWLINE]agent: Each state has its own term you need to see the list[NEWLINE]user: what year would the list be[NEWLINE]agent: 2020/21 State academic year deadlines[NEWLINE]user: Is it the only date you have?[NEWLINE]agent: There is also the 2019/20 academic year deadlines[NEWLINE][BOUNDARY][NEWLINE]user: How is the university terms?[NEWLINE]agent: Each university can have its own deadline. Check with the university you are interested in attending. You can also ask your university about defining an application deadline.[NEWLINE]agent: When is your FAFSA form processed?"}
{"id": "superseg_train_3311", "dialogue": "user: Hi, I would like to know if the FAFSA has deadlines for financial aid applications?[NEWLINE]agent: Yes there are deadlines for applications for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please advise what the deadlines for the academic year are?[NEWLINE]agent: The deadlines for the 2019/20 Academic Year are as follows: Online Free Application for Federal Student Aid FAFSA forms must be submitted by 11:59 p.m. Central time (CT), June 30, 2020 and any corrections or updates must be submitted by 11:59 p.m.  CT, September 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what the College deadlines are?[NEWLINE]agent: Unfortunately I don't have college deadlines as each college has its own deadlines. Check with the collect you are interested in attending. You may also want to ask the college about its definition of an application deadline.[NEWLINE]agent: Do you mean the date your FAFSA form is processed or the date the college receives your processed FAFSA data?[NEWLINE]user: The date the college receives my processed FAFSA data.[NEWLINE][BOUNDARY][NEWLINE]user: Why do I have to meet the FAFSA deadlines?[NEWLINE]agent: By completing the Free Application for Federal Student Aid (FAFSA) form allows you to be considered for federal student aid and in addition states and colleges use FAFSA information to award their own grants, scholarships and loans. Aid is usually limited so you have to meet the deadlines.[NEWLINE][BOUNDARY][NEWLINE]user: Do States also have deadlines?"}
{"id": "superseg_train_3312", "dialogue": "user: fwdsaffwersda[NEWLINE]agent: sadfzxcvzcxWDFSD[NEWLINE]user: Not really, what do you recommend me?[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. And what can I do as a undergraduate student?[NEWLINE]agent: For undergraduate, is necessary to take either the sat or the act test.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the aid you bring?[NEWLINE]agent: Many students worry that tuition and the other costs to continuing their education, to don't make them stop, most students receive some kind of financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if they offer me a job or something?[NEWLINE]agent: If that's the case ask for a wrote prove of that promise.[NEWLINE][BOUNDARY][NEWLINE]user: And what can you tell me about the accreditations?"}
{"id": "superseg_train_3313", "dialogue": "user: Can you give me any advice on how to choose a school?[NEWLINE]agent: Are you currently researching colleges and career schools?[NEWLINE]user: Not at the moment.[NEWLINE][BOUNDARY][NEWLINE]user: What is the refund policy if I stop attending classes before completing my course work?[NEWLINE]agent: If you begin attending classes but leave before completing your course work, you might be able to get some of your money back.[NEWLINE][BOUNDARY][NEWLINE]user:  Is there a way to research a school without going there in person?[NEWLINE]agent: Yes, sure. Lots of schools offer virtual tours on their websites. You can see their campus and know more about the school without visiting in person.[NEWLINE][BOUNDARY][NEWLINE]user: And for the undergraduate programs, is there any test I need to take during the admission process?[NEWLINE]agent: You most probably will be required to take either the SAT or the ACT test.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. And how could I research the school's reputation?"}
{"id": "superseg_train_3314", "dialogue": "user: Are there things that I should consider when comparing schools that I may attend?[NEWLINE]agent: Have you done some research on colleges and career schools?[NEWLINE]user: Not yet, it is on my to-do list[NEWLINE][BOUNDARY][NEWLINE]user: Is there a situation whereby I will have to give a refund of the financial aid that I receive?[NEWLINE]agent: If you withdraw from school, some of the monies may have to be returned to the source of the funds, either by you or the school[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay much attention to Enrollment Contracts as published by schools?[NEWLINE]agent: You should read these carefully before you sign them. The contract explains to you what you will get from the school for your money, so it is an important document[NEWLINE][BOUNDARY][NEWLINE]user: I would like to see if there are any useful statistics available for my research, where could I find this information?[NEWLINE]agent: There are statistics available, and these are designed to help you in your choice of school[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to refund any financial aid if I leave before the course work is completed?"}
{"id": "superseg_train_3315", "dialogue": "user: What am I looking for when trying to compare chools?[NEWLINE]agent: Have you started research on schools and colleges at this point?[NEWLINE]user: No, not yet, I am very new to this[NEWLINE][BOUNDARY][NEWLINE]user: Are there a defined set of admission requirements that cover off all schools?[NEWLINE]agent: Each school has their own set of admission requirements. You can visit the relevant school's website to find out what exactly these are[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that I can get a refund if I do not complete course work?[NEWLINE]agent: It is possible that you might be able to get some of your money back, this will depend on the circumstances and on the school[NEWLINE][BOUNDARY][NEWLINE]user: Are there any lists that I can refer to that highlight any complaints that have been made against a school?[NEWLINE]agent: You could check with your local Better Business Bureau. You could also check with your state higher education agency or the consumer protection division of your state attorney general's office. You could also check with the agency that accredits the school, to see if the school meets the required standards[NEWLINE][BOUNDARY][NEWLINE]user: Is there such a thing as useful statistics for a school?"}
{"id": "superseg_train_3316", "dialogue": "user: Are there things that I should consider when comparing schools and deciding which school I wish to attend?[NEWLINE]agent: Have you done much research into the colleges and career schools that may be on your list?[NEWLINE]user: No, not yet, I have only started this process[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can go to find out of there have been any previous complaints made about a school?[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way for me to research schools by actually attending them in person?[NEWLINE]agent: Most schools organize college fairs, which gives you the opportunity to talk to representatives from lots of different colleges. One example of a college fair is organized by the National Association for College Administration for College Admission Counseling[NEWLINE][BOUNDARY][NEWLINE]user: When doing research on colleges, I would like to see if there have been any complaints made about the school. Is it easy to access this information?[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: Is there any homework that I should do to help me choose a school?"}
{"id": "superseg_train_3317", "dialogue": "user: I need guidance on what school to attend[NEWLINE]agent: I can help you learn about steps you can take to research possible colleges or career schools[NEWLINE]agent: Are you looking for the education and training to help you get a better-paying job?[NEWLINE]user: I would love that[NEWLINE]agent: Going to college is a big investment in money and time, so be sure to take your time and research your options.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to research my options while in high school?[NEWLINE]agent: You can ask your school counselor about the schools you are interested in.[NEWLINE]user: what are other things I should do to prepare?[NEWLINE]agent: You can use our checklists to help you prepare[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to know about financial aid?[NEWLINE]agent: You should know that financial assistance programs and requirements can vary from school to school, and not all colleges participate in the federal student aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: should I also talk to the schools I have an interest in and maybe others that are not on my short list?"}
{"id": "superseg_train_3318", "dialogue": "user: I'm ready to pick a school so can you tell me what I should consider when deciding[NEWLINE]agent: Are you researching schools?[NEWLINE]user: yes I am[NEWLINE]agent: You can consider such things as cost, location and accreditation when you are trying to decide where to go.[NEWLINE][BOUNDARY][NEWLINE]user: what is accreditation about?[NEWLINE]agent: An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.[NEWLINE][BOUNDARY][NEWLINE]user: how can I learn more about schools?[NEWLINE]agent: You can attend college fairs.  It will give you the chance to look at different schools by talking to representatives.[NEWLINE][BOUNDARY][NEWLINE]user: are the SATs a must?[NEWLINE]agent: For most undergraduate programs you will have to take either the SAT or the ACT test.[NEWLINE][BOUNDARY][NEWLINE]user: anything else I should do to help choose a school?"}
{"id": "superseg_train_3319", "dialogue": "user: I need help choosing the right school for me.[NEWLINE]agent: I can help you with that. Have you researched any colleges or career schools yet?[NEWLINE]user: Yes. I've found a few schools that I'm interested in.[NEWLINE]agent: Great. It sounds like you already have a list of schools, so your next step will be to compare them. Some factors you should be thinking about are tuition costs, the location of the school, and accreditation.[NEWLINE][BOUNDARY][NEWLINE]user: Are statistics useful in comparing schools?[NEWLINE]agent: Yes. Statistics can help you evaluate schools.[NEWLINE][BOUNDARY][NEWLINE]user: What can a college fair offer me?[NEWLINE]agent: College fairs are a fantastic way to learn more about colleges. They allow you to interact with representatives from several colleges and career schools.[NEWLINE][BOUNDARY][NEWLINE]user: What if I receive federal student aid and end up having to withdrawal from college? How do refund policies work?[NEWLINE]agent: A college's return of aid policy differs from school to school, but it's possible that some of that money might have to be given back to the source by the school or yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I consider applying to multiple schools?"}
{"id": "superseg_train_3320", "dialogue": "user: I need your help with comparing schools and finding the right one for me.[NEWLINE]agent: Of course. Are you currently researching colleges and career schools?[NEWLINE]user: No, I didn't start yet.[NEWLINE][BOUNDARY][NEWLINE]user: Can you perhaps tell me how accreditation works?[NEWLINE]agent: An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.[NEWLINE][BOUNDARY][NEWLINE]user: Interesting. How do I find out whether there have been any complaints about the school?[NEWLINE]agent: Simply contact your local Better Business Bureau, state higher education agency, or the consumer protection division of your state attorney general's office. Check with the agency that licenses or accredits the school to see whether it meets required standards.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find the cost of a college somewhere?[NEWLINE]agent: Yes, you can look up the cost and assess the value of colleges using the College Scorecard.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any method to get a feel for a school you can recommend?"}
{"id": "superseg_train_3321", "dialogue": "user: I am trying to fill out my FAFSA form and I was wondering if my parents need to fill out any of it but I am not sure. Can you help me?[NEWLINE]agent: I can definitely assist you with this. Your parents do have a section that they need to fill out on the form.[NEWLINE]user: Ok, thanks. What will they need to fill out on it?[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to know if I have to have both parents fill it out. My parents are divorced and I live with my dad and won't see my mom in person until the summer.[NEWLINE]agent: They can be listed as divorced on the form. You should have your father fill out information on the form since you live with him the majority of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that could be a problem. I don't think my dad wants to put any of his information on the form. I tried to tell him it was for college but he worries about having his private information in the hands of a stranger and he won't fill out my form. What do I do?[NEWLINE]agent: You can go to the myStudentAid app and there will be an option under a list of special circumstances to check if your parents refuses to provide the information needed.[NEWLINE][BOUNDARY][NEWLINE]user: My friend is also filling out a form and wants to know what to do if their parents were never married, if that makes any difference.[NEWLINE]agent: They would still be your friend's parents regardless of marital status, so your friend should still try to fill out the form with their help.[NEWLINE][BOUNDARY][NEWLINE]user: You said there were special circumstances to not filling out the parent part. What are they?[NEWLINE]agent: If your parents are incarcerated, you have left the house due to abuse, you don't know where your parents are and you cannot contact them even though you are not adopted, or if you are between 21 and 24 and not living with family but homeless or at risk of homelessness, those are the special circumstances."}
{"id": "superseg_train_3322", "dialogue": "user: Does my stepparent count as my parent in relation to my FAFSA form?[NEWLINE]agent: Was your stepparent married to your parent but now widowed?[NEWLINE]user: No, this is not pertinent in my case[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my parents will not supply their information on my FAFSA form?[NEWLINE]agent: I will give you the process for filling out the FAFSA form online or on myStudentAid app[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have parental information on my FAFSA form?[NEWLINE]agent: Your form will be submitted but will not be fully processed. You will not receive an EFC and you must contact the financial aid office immediately upon starting at the school or college that you plan to attend[NEWLINE][BOUNDARY][NEWLINE]user: Can I submit my FAFSA form without parental information if I agree to the conditions that are attached to non-disclosure of this information?[NEWLINE]agent: Yes, you can submit your FAFSA form[NEWLINE]user: What do I do on the myStudentAid app when it looks for parental information?"}
{"id": "superseg_train_3323", "dialogue": "user: What information needs to be reported on the FAFSA form about dependent students?[NEWLINE]agent: I can help you with that question. Dependent students must report their parents as well as their own information. They must find out who counts as their parent when they file the form.[NEWLINE]user: What do I need to do if I am a dependent student?[NEWLINE]agent: You will need to provide information about your legal parent on the application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a step mom?[NEWLINE]agent: Is your step mom married to the legal parent whose information you are reporting?[NEWLINE]user: No, they are not married.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my parents are unwilling to provide their information on the FAFSA form?[NEWLINE]agent: We can provide you with an explanation of what we consider special circumstances.[NEWLINE]user: What if I agree to my parents not supporting me?"}
{"id": "superseg_train_3324", "dialogue": "user: Do you know what information is needed for the parents' section of the FAFSA form?[NEWLINE]agent: Do you mean questions that ask for each parent?[NEWLINE]user: yes[NEWLINE]agent: Just the basic information about your parent's identity, like their name, date of birth, and social security number; their living situation, marital status, state of residence, household size, and financial circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: How should I respond if they are separated?[NEWLINE]agent:  That would depend on if your parents live together or not. If your parents are married but are considered legally separated by a state, or if they legally married but have chosen to live separate lives then they are considered separate, as if they weren't married.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents don't want to provide the required information for the FAFSA form, can I submit it without that info?[NEWLINE]agent: You could, but take into consideration that you would not receive an EFC and some state-school-based aid programs look at the EFC to determine your eligibility for their funds, if you don't have an EFC then you won't be eligible for those aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: And what if my parents live in one of the Freely Associated States?[NEWLINE]agent: Ask them to enter the Amount of Wages Earned from their Freely Associated States tax form in the field where the FAFSA form asks for adjusted gross income.[NEWLINE]user: Another doubt I have is, what if my parents do not have a social security number?"}
{"id": "superseg_train_3325", "dialogue": "user: Would there be any problem if I can't provide the parent information on the FAFSA form?[NEWLINE]agent: Are there any special circumstances that impede you from getting that information?[NEWLINE]user: Not really.[NEWLINE][BOUNDARY][NEWLINE]user: Just curious on what to do or what to recommend others to do in case I'm confused with some of the questions and circumstances. Like, what to do if the parent doesn't live in the U.S?[NEWLINE]agent: Ok, well, in case your parents live abroad you can select \"Foreign Country\" from the dropdown box for the question that asks about the parent's state of legal residence.[NEWLINE][BOUNDARY][NEWLINE]user: Going back to my question about what to do if I can't get the parent information, What would you recommend on this?[NEWLINE]agent: When you fill the FAFSA form online or in the app, there is an option to indicate that you have special circumstances that make you unable to get your parent information. If you use this option you'll be able to submit the FAFSA form without the parent information.[NEWLINE]user: So that option is available both on the myStudentAid app and on the website?[NEWLINE]agent: Yes, that's correct. Whether you fill your form online or through the app you'll get asked if you are able to provide information about your parents.[NEWLINE]user: Would that create any disadvantage? to submit the form without the parent information?"}
{"id": "superseg_train_3326", "dialogue": "user: I am completing the forms for Federal Student Aid and my unable to provide my parents information. Will this affect my application?[NEWLINE]agent: In certain circumstances if you are unable to provide parent information you may be able to submit your FAFSA without parent information despite being considered a dependent student. Are you considered a dependent student?[NEWLINE]user: Yes I am considered a dependent student.[NEWLINE]agent: Are your parents incarcerated?[NEWLINE]user: No they are not.[NEWLINE]agent: Have you left home as a result of an abusive family environment?[NEWLINE]user: No that is not the case.[NEWLINE]agent: Do you know where your parents are and are unable to contact them?[NEWLINE]user: No I know where my parents are.[NEWLINE]agent: Are you older than 21 but not yet 24, unaccompanied and either homeless or self-supporting and at risk of being homeless?[NEWLINE]user: No that does not apply to me."}
{"id": "superseg_train_3327", "dialogue": "user: My circumstances are different in that I cannot provide parental information on my FAFSA form, is there anything I can do?[NEWLINE]agent: Are you classed as a dependent student?[NEWLINE]user: Yes, I am a dependent[NEWLINE]agent: Are your parents not able to provide information on your FAFSA form due to being incarcerated?[NEWLINE]user: No, thankfully![NEWLINE]agent: Have you moved out of home due to an abusive family environment?[NEWLINE]user: No, I don't fall into this category either[NEWLINE]agent: Are you in a situation where you can't provide parental information because you do not know where your parents are, that you can't contact them and you have not been adopted?[NEWLINE]user: No, this is not my situation either[NEWLINE]agent: Do you fall into the category of being older than 21 but younger than 24 and are either homeless or are self-supporting and at risk of being homeless?[NEWLINE]user: No, again, I do not fit into this category"}
{"id": "superseg_train_3328", "dialogue": "user: I have problems in my family and I want to know if I need to provide parent information[NEWLINE]agent: Do you know the situations under which you don't need to submit your FAFSA form without parent information?[NEWLINE]user: Yes but I need to confirm that[NEWLINE]agent: Are your parents incarcerated?[NEWLINE]user: Not at all[NEWLINE]agent: Have you left home due to an abusive family environment?[NEWLINE]user: No, neither.[NEWLINE]agent: You don't know where your parents are and you can't contact them and you haven't been adopted?[NEWLINE]user: No, that's not correct.[NEWLINE]agent: Are you over 21 but not yet 24, unaccompanied and homeless, or self-sufficient and at risk of being homeless?[NEWLINE]user: Yes, that's my problem.[NEWLINE]agent: Null[NEWLINE]user: What if I am completing the FAFSA online or in the myStudentAid app?"}
{"id": "superseg_train_3329", "dialogue": "user: Hi there. I'm looking some help related to the information I need to provide on my student aid loan apply form, about me and my parents.[NEWLINE]agent: Sure, no problem. You need to have present who counts as your parents when you file your fafsa form.[NEWLINE]agent: Are you dependent of your parents?[NEWLINE]user: Not, pretty much, that's why I have some doubts about it.[NEWLINE]agent: Ok, no problem.  There is a stepparent currently married to your legal parent?[NEWLINE]user: Yes, that's right, Is that important?[NEWLINE]agent: Yes, in that cases, you need to provide the information of him or her too.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I can't provide some this information?[NEWLINE]agent: Depending of the circumstances, you may be able to submit your fafsa form without some of your parent information despite being considered a dependent student. Did you know that?[NEWLINE]user: I have kinda heard about that, but I wasn't very sure.[NEWLINE]agent: Is any of your parents incarcerated?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: In that case you can provide your fafsa form with some the information related to your parents.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to say which of them is on jail?"}
{"id": "superseg_train_3330", "dialogue": "user: Hey there. I would like to know information about the information I need to give in a student aid form.[NEWLINE]agent: Sure, no problem. You need to know about who counts as yours parents for your fafsa form.[NEWLINE]agent: Are you a dependent student?[NEWLINE]user: Yes, I think that I count as a dependent student.[NEWLINE]agent: OK, no problem. A legal parent is your biological or adoptive parent, or your legal parent as determined by the state.[NEWLINE]user: I will have to provide all the information about my parents on my form?[NEWLINE]agent: Yes, the most information will help you to create a profile of you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a stepparent?[NEWLINE]agent: There is no problem. Is your stepparent married with your legal parent?[NEWLINE]user: No they are not still married.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do if my parents are separated?"}
{"id": "superseg_train_3331", "dialogue": "user: I need help with the fafsa parent part[NEWLINE]agent: I can help you with who has to provide parent information on the FAFSA form, and learn what to do if you aren\u2019t in contact with your parents[NEWLINE][BOUNDARY][NEWLINE]user: what if I live away from my parents?[NEWLINE]agent: You will still have to answer the questions about your parents if you are considered a dependent student.[NEWLINE][BOUNDARY][NEWLINE]user: do I answer them if I am not a dependent?[NEWLINE]agent: Have you figured out that you are not a dependent for federal student aid purposes?[NEWLINE]user: no, but I don't think I am a dependent[NEWLINE][BOUNDARY][NEWLINE]user: what can I look at to figure out if I'm dependent or independent?[NEWLINE]agent: There is a worksheet to help students determine their dependency status when filling out the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: how do I answer the veteran question if I will be one soon but not yet?"}
{"id": "superseg_train_3332", "dialogue": "user: I want to be considered on my own because my mom isn't going to help me with college and my forms[NEWLINE]agent: You can not be considered independent of your mother just because she refuses to help you with this process[NEWLINE]agent: Are you having difficulty getting her information for the FAFSA forms?[NEWLINE]user: yes, I can't get it[NEWLINE]agent: If you can't get her information the application will be considered rejected and you might not be able to receive any federal student aid. The most you would be able to get would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: but she is nasty and I can't get her to help, what should I do?[NEWLINE]agent: So you have no way of contacting your mom and getting her to help you?[NEWLINE]user: yes, that is the situation I am in[NEWLINE]agent: Fill out the FAFSA form and then immediately get in touch with the financial aid office at the school you plan to attend. The financial aid office will tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: why do you need her info anyway?[NEWLINE]agent: This is just a way of looking at everyone in a consistent manner to evaluate information.[NEWLINE]user: can I do the filling in on the form for them?"}
{"id": "superseg_train_3333", "dialogue": "user: Hi there. I'm looking information about the information I need to report on my fafsa form, about my parents.[NEWLINE]agent: Sure, no problem. Are your legal parent married?[NEWLINE]user: Yes, they are. And they live together.[NEWLINE]agent: Good, then you should report the information about them.[NEWLINE][BOUNDARY][NEWLINE]user: The problem is that I have not contact with them and I don't know exactly where they are living right now.[NEWLINE]agent: In that case. You just need to fill the fafsa form, and get in contact with financial aid office at the college, and they will tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: But I can do this even when I don't live with them and they don't claim me in their tax forms?[NEWLINE]agent: Yes, it doesn't matters, because even with that, you are not considered as a independent student for purposes of applying for the federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: And what happen if they don't want to help pay for college or want to give me their information?[NEWLINE]agent: It doesn't make you independent of them, not even in those cases.[NEWLINE]user: And what happens if I don't provide the information?"}
{"id": "superseg_train_3334", "dialogue": "user: Hi there. I'm looking about information related to what can I do if my parents don't want to pay for my college.[NEWLINE]agent: You need to know that you can't consider yourself independent of your parents just because they don't to help you with this process.[NEWLINE]agent: Do you know what would happen if you don't provide their information, right?[NEWLINE]user: I have an idea about it.[NEWLINE]agent: You need to know that your application may be considered rejected.[NEWLINE][BOUNDARY][NEWLINE]user: But I have no contact with my parents because I have left my home due to an abusive situation.[NEWLINE]agent: In that case, you need to fill your fafsa form anyway and get in contact immediately with the financial aid office at the college or career school you plan to attend and then know what to do next.[NEWLINE]user: But what can I do if I have no contact at all with my parents?[NEWLINE]agent: You need to fill your fafsa form and keep with the process.[NEWLINE][BOUNDARY][NEWLINE]user: But this is really mandatory? I mean the parents information.[NEWLINE]agent: Yes, the parents information is used in determinating eligibility for programs such as health professions.[NEWLINE][BOUNDARY][NEWLINE]user: So, one way or another I have to answer the questions about them?"}
{"id": "superseg_train_3335", "dialogue": "user: What happens if I have no contact with my parents for FSA?[NEWLINE]agent: Do you have absolutely no contact with your parents and not know where they live?[NEWLINE]user: Yes, I do not know where they live and have no contact.[NEWLINE]agent: You can fill out the FAFSA form and then quickly get in touch with the financial aid office at the school you will be attending and they will help you.[NEWLINE][BOUNDARY][NEWLINE]user: What is the financial student aid programs based on?[NEWLINE]agent: The FSA is based on the idea that it is mainly your and your family's responsibility to pay for your education.[NEWLINE][BOUNDARY][NEWLINE]user: What if I left home because of an abusive relationship with my parents?[NEWLINE]agent: You would still have to contact your school financial aid office and explain this to them immediately after you have filled out FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have the any way for me to see what questions determine my dependency status?[NEWLINE]agent: Yes, the questions are in a graphic format and then for 2020-2021 specifically in a table of dependency status.[NEWLINE][BOUNDARY][NEWLINE]user: What is the parent information used for?"}
{"id": "superseg_train_3336", "dialogue": "user: I'm getting ready to fill out my FAFSA form and I have some questions about parent information.[NEWLINE]agent: I can assist you with that. Are your parents married to each other, or living together?[NEWLINE]user: No. They are divorced.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't provide information about my parents in my FAFSA form?[NEWLINE]agent: In that case, your application will be rejected and you might not be eligible to receive any financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill out this information, even though I no longer live with my parents?[NEWLINE]agent: If you are considered a dependent student, then yes, you still need to provide the information.[NEWLINE][BOUNDARY][NEWLINE]user: II am currently serving in the U.S. army and will be until June 30th, 2021. Do I mark yes or no, for veteran status?[NEWLINE]agent: In your case, you should mark no.[NEWLINE]user: I'm not considered homeless, but I am self-supporting. Do I mark the homeless question as yes or no?"}
{"id": "superseg_train_3337", "dialogue": "user: Yes, can you tell me the difference between a dependent student and an independent student?[NEWLINE]agent: Of course. To decide that, read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: My form looks different than the one my friend had last year.Where can I find up to date questions regarding my status?[NEWLINE]agent: On our website you'll find the questions that determine your dependency status, first in a graphic format and then for 2020/21 specifically in a table of dependency status questions.[NEWLINE][BOUNDARY][NEWLINE]user: How should I fill out the dependency status questions on my form then?[NEWLINE]agent: You are not a veteran if you 1 have never engaged in active duty including basic training in the U.S. armed forces, 2 are currently a Reserve Officers Training Corps ROTC student or a cadet or midshipman at a service academy, 3 are a National Guard or Reserves enlistee activated only for state or training purposes, or 4 were engaged in active duty in the U.S. armed forces but released under dishonorable conditions and should answer with \"no\".[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?[NEWLINE]agent: Then you will report your and your parents information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I answered \"No\" to all questions?[NEWLINE]agent: Did you answer \"no\" to all questions?"}
{"id": "superseg_train_3338", "dialogue": "user: How can I tell the difference between a dependent student and an independent student?[NEWLINE]agent: Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents don't want to help me pay for college?[NEWLINE]agent: Well, you can't be considered independent of your parents just because they refuse to help you with this process.[NEWLINE]agent: Can't you provide their information on the FAFSA form?[NEWLINE]user: Yes, I can't. They refuse to give me all information that is needed.[NEWLINE]agent: In that case the application will be considered rejected, and you might not be able to receive any federal student aid. The most you would be able to get depending on what the financial aid office at your college decides would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: Could it be that the questions on the form change each year? My friend tried to help me by showing me his form from last year, but some questions were different.[NEWLINE]agent: Yes, questions may change depending on the year. You'll find the questions that determine your dependency status on our website, first in a graphic format and then for 2020/21, specifically in a table of dependency status questions.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell the difference between a dependent student and an independent student again?[NEWLINE]agent: Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have answered that I'm a dependent student?"}
{"id": "superseg_train_3339", "dialogue": "user: Can I be considered independent if my parents don't help me pay for college and refuse to provide information for my FAFSA?[NEWLINE]agent: You cannot be considered independent from your parents just because they refuse to help you with this process.[NEWLINE]user: What if I don't provide my information on the FAFSA?[NEWLINE]agent: the application will be considered rejected, and you may not be able to receive any federal student aid. The most you could get depending on what your college financial aid office decides would be a loan called an unsubsidized loan.[NEWLINE]user: ok what can i do then?[NEWLINE]agent: As I mentioned the most you could get depending on what the financial aid office of your university decides would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: Does this resource prove that I am dependent or independent?[NEWLINE]agent: effectively Worksheet to help students determine their dependency status by completing the FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not have contact with my parents?[NEWLINE]agent: you have no contact with your parents and you don't know where they live?[NEWLINE]user: correct i don't know anything about them"}
{"id": "superseg_train_3340", "dialogue": "user: I want info on loan consolidation to get out of a default[NEWLINE]agent: You can consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan[NEWLINE]agent: Are you looking to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?[NEWLINE]user: I would like to do that[NEWLINE]agent: null[NEWLINE]user: so I need to make 3 payments before consolidating or how does that work?[NEWLINE]agent: You need the payments to consolidate then the required payment amount will be determined by your loan holder[NEWLINE]user: then what happens after it is consolidated?[NEWLINE]agent: Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness. You\u2019ll also be eligible to receive additional federal student aid.[NEWLINE]user: so I can join two loans into one with this?[NEWLINE]agent: Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan[NEWLINE]agent: Did you want reconsolidate a defaulted Direct Consolidation Loan?[NEWLINE]user: yes"}
{"id": "superseg_train_3341", "dialogue": "user: Can I get help with my defaulted student loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: No, I have no idea who I should contact for my defaulted student loan help.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happens after my defaulted loan has been consolidated?[NEWLINE]agent: Actually, you Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and possibily loan forgiveness and you could also be eligible for more federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Will my wage garnishments from my loan holder last under loan rehabilitation?[NEWLINE]agent: Yes, wage garnishments or any involuntary payments could continue even after you have been making payments under the loan rehabilitation agreement but they will not be counted toward your mandatory nine payments.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I rehabilitate a defaulted loan?[NEWLINE]agent: Your default will be taken off your credit history; but your credit history from your late payments will still be on it.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a particular plan I can repay my Direct Consolidation Loan?"}
{"id": "superseg_train_3342", "dialogue": "user: I need to know what to do about my loan which I defaulted.[NEWLINE]agent: There are multiple options to get out of default.[NEWLINE]agent: Have you failed to make payments on your federal student loan?[NEWLINE]user: Not really.[NEWLINE]user: Has COVID-19 impacted my loan repayment?[NEWLINE]agent: Yes the Collection Activity and Temporary 0 % Interest on your loan is in place as a result of the current COVID-19 pandemic.[NEWLINE][BOUNDARY][NEWLINE]user: How is the amount of my loan repayment calculated?[NEWLINE]agent: The amount of your discretionary income is calculated by examining your adjusted gross income from your most recent federal income tax return that exceeds 150 percent of the poverty guideline amount for your state and family size.[NEWLINE][BOUNDARY][NEWLINE]user: Will being in default affect my future financial status?[NEWLINE]agent: Yes the consequences may affect your financial future so it is best to find out how to get out of default and take steps now.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when my defaulted loan has been consolidated?"}
{"id": "superseg_train_3343", "dialogue": "user: what should I do if I'm in default on your federal student loan?[NEWLINE]agent: Don't get discouraged. You have multiple options to get out of default.[NEWLINE]agent: Are you in default?[NEWLINE]user: Right now no, but I could be soon.[NEWLINE]user: Had the U.S. Department of Education ED stop collection activity during the COVID-19 national emergency?[NEWLINE]agent: Yes, the U.S. Department of Education ED has stopped collection activity on defaulted federally owned student loans and/or grant overpayments. In addition, interest is temporarily set at 0 % on defaulted federally owned student aid debt.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I choose to make three payments on the defaulted loan before you consolidate it?[NEWLINE]agent: choose to make three payments on the defaulted loan before you consolidate it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the rehabilitation of the loan?[NEWLINE]agent: There are different programs for this. William D. Ford Federal Direct Loan (Direct Loan) Program and Federal Family Education Loan (FFEL) Program[NEWLINE][BOUNDARY][NEWLINE]user: How much can I pay to consolidate my loan?"}
{"id": "superseg_train_3344", "dialogue": "user: I could use help with a loan that is giving me problems[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: no I need more information on what I can do and such[NEWLINE][BOUNDARY][NEWLINE]user: how do I work on paying my defaulted Perkins loan?[NEWLINE]agent: You will need to make a full monthly payment each month, within 20 days of the due date, for nine consecutive months. Your required monthly payment amount is determined by your loan holder.[NEWLINE]user: where do I go for more info on this?[NEWLINE]agent: I can show you where to go for information about your Perkins Loan[NEWLINE][BOUNDARY][NEWLINE]user: what about Direct Consolidation loans, can we choose our repayment plan on those?[NEWLINE]agent: Yes, if you make three voluntary, on-time, full monthly payments before consolidating, you can choose from any of the repayment plans available to Direct Consolidation Loan borrowers.[NEWLINE]user: can we get more help since COVID-19 is affecting so many people and our finances?"}
{"id": "superseg_train_3345", "dialogue": "user: Are there options if I am in default on my federal student loans?[NEWLINE]agent: Yes, you have many options to help you get out of default on your federal student loans.[NEWLINE]agent: Have you failed to make your payments on your federal student loans?[NEWLINE]user: Yes, I have not made payments lately and are in default.[NEWLINE]agent: You can find out how to get out of default and not let your current consequences of default ruin your financial future.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after defaulted loans have been consolidated?[NEWLINE]agent: Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness and you could receive additional financial aid; and the defaulted loan would still be on your record of credit history.[NEWLINE][BOUNDARY][NEWLINE]user: What are the actual benefits to me with loan rehabilitation?[NEWLINE]agent: Are you asking the benefits of when a student loan is in rehabilitation?[NEWLINE]user: Yes, that is what I want to know.[NEWLINE]agent: The default status will be removed from your loan and any garnishments will be stopped.[NEWLINE]user: Will eligibility for additional benefits be available for me again?"}
{"id": "superseg_train_3346", "dialogue": "user: Hey there, I need to know a few things about loan consolidation.[NEWLINE]agent: Of course. Another option for getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan.[NEWLINE]agent: Would you like to know how to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know something else. What can you tell me about repayment in full?[NEWLINE]agent: Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to consolidate a defaulted plus loan that I got for my son's education?[NEWLINE]agent: The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR).[NEWLINE]user: Ah, I see. So what do I need to do to reconsolidate a defaulted direct consolidation loan then?[NEWLINE]agent: You must also include at least one other eligible loan in the consolidation in addition to meeting one of two requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense, but how can I rehabilitate a defaulted Federal Perkins Loan?"}
{"id": "superseg_train_3347", "dialogue": "user: Hello there. What can you tell me about repaying the loan in full?[NEWLINE]agent: Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.[NEWLINE]user: What if I don't have my loan holders contact information to make a payment?[NEWLINE]agent: Simply log in and select \"view loan servicer details\".[NEWLINE][BOUNDARY][NEWLINE]user: How can I get help with my defaulted loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you will need to contact the holder of your defaulted loan. Find out who holds your loan by logging in and selecting \"view loan servicer details\". Remember: StudentAid.gov does not include information about any private student loans you may have received.[NEWLINE][BOUNDARY][NEWLINE]user: What if consolidate a defaulted loan?[NEWLINE]agent: In that case the record of the default as well as late payments reported before the loan went into default will remain in your credit history. Late payments will remain on your credit report for seven years from when they were first reported. It's important that you fully understand loan rehabilitation and loan consolidation before making your decision.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Can I also reconsolidate a defaulted FFEL Consolidation Loan?"}
{"id": "superseg_train_3348", "dialogue": "user: I wanted to look into consolidating my school loans[NEWLINE]agent: A good way of getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. It allows you to pay off one or more federal student loans with a new consolidation loan.[NEWLINE]user: What do I need to do to consolidate?[NEWLINE]agent: There a few ways to get started[NEWLINE]user: can a parent consolidate a defaulted plus loan for their kid's schooling?[NEWLINE]agent: The only income-driven plan they can choose is the Income-Contingent Repayment Plan[NEWLINE]user: can we do the loan consolidation with only one loan?[NEWLINE]agent: Yes, loan consolidation allows you to pay off a federal student loan with a new consolidation loan[NEWLINE]agent: Have you decided to make three payments on a defaulted loan before you consolidate it?[NEWLINE]user: no, I'm not there yet[NEWLINE]user: what comes next after I choose something like an income-driven plan for repayment?"}
{"id": "superseg_train_3349", "dialogue": "user: can I get a loan if I'm poor?[NEWLINE]agent: You probably can, students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: what are important dates I should know?[NEWLINE]agent: Loans first disbursed prior to Oct. 1, 2017, have different loan fees[NEWLINE][BOUNDARY][NEWLINE]user: when do we start paying back the loan?[NEWLINE]agent: Have you graduated from college?[NEWLINE]user: no, not even started yet[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to get my loan?[NEWLINE]agent: Are you planning on getting federal student loans with your financial aid?"}
{"id": "superseg_train_3350", "dialogue": "user: What types of low cost loans does the US Department of Education offer to students to help cover cost of college?[NEWLINE]agent: The US Department of Education offers students subsidized and unsubsidized loans based on their financial need if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Who pays the interest on a Direct Subsidized Loan?[NEWLINE]agent: Actually the U.S Department of Education pays the interest on a Direct Subsidized Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Is it ever possible for me to cancel a loan because I decided I do not need it?[NEWLINE]agent: Absolutely, if you do it before your money is disbursed you can cancel all or part of your loan at any time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a loan?[NEWLINE]agent: Would you like to apply for a Direct Loan?[NEWLINE]user: Yes, I want to apply for a Direct Loan.[NEWLINE]agent: You must first complete and submit the FAFSA form and your school will use the info to determine how much student aid you are eligible for and the Direct Loan is usually included as part of the financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to cancel my loan because it is less than I need?"}
{"id": "superseg_train_3351", "dialogue": "user: how can I get a low-interest loan to help cover the cost of college?[NEWLINE]agent: Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: how can I be eligible?[NEWLINE]agent: If the total loan amount you receive over the course of your education reaches the aggregate loan limit, you are not eligible to receive additional loans. However, if you repay some of your loans to bring your outstanding loan debt below the aggregate loan limit,  you could then borrow again, up to the amount of your remaining eligibility under the aggregate loan limit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I received a Direct Subsidized Loan that was first disbursed on February 15, 2014?[NEWLINE]agent: you will be responsible for paying any interest that accrues during your grace period.[NEWLINE][BOUNDARY][NEWLINE]user: What additional steps must I take to receive my loan?[NEWLINE]agent: Do your financial aid package includes federal student loans?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about the student loans I ve received?"}
{"id": "superseg_train_3352", "dialogue": "user: Have a good day. I been searching information about the loans how they help students.[NEWLINE]agent: Sure, this s avery important part for students this days. Students may be eligible to receive subsidized and unsubsidized loans based on their financial needs.[NEWLINE]user: And what are this loans?[NEWLINE]agent: The loans in both forms, are federal aid to help students to cover cost of higher education at a four year college or university, community college, or trade, career or technical school.[NEWLINE]user: And who is in charge of this?[NEWLINE]agent: The u.s. department of education is the one who offers eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: And when do I have to start paying this loan?[NEWLINE]agent: After you graduate or leave the school, you need to start paying back the loan. Are you already graduated?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]user: What happens, if I'm a dependent student of my parents and they are not eligible for a direct plus loan?"}
{"id": "superseg_train_3353", "dialogue": "user: I need to know if I qualify for a low-interest student loan.[NEWLINE]agent: I can help you with that. Low interest loans for students are based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if I'm enrolled in a two year associate degree program?[NEWLINE]agent: Absolutely, but the maximum period that you can receive Direct Subsidized Loans is three years.[NEWLINE][BOUNDARY][NEWLINE]user: What a Direct Subsidized Loan be beneficial for me, if I'm only going to school part time?[NEWLINE]agent: Yes, this would be a good choice for you. Direct Subsidized Loans are also great for those who enter a period of deferment of their loan payments.[NEWLINE]user: Who is eligible for a Direct Subsidized Loan?[NEWLINE]agent: These loans are for undergraduate students with financial need.[NEWLINE][BOUNDARY][NEWLINE]user: How will I be contacted after I receive the loan?[NEWLINE]agent: Have you received a Direct Loan?[NEWLINE]user: Yes, I will be."}
{"id": "superseg_train_3354", "dialogue": "user: I have some questions about low-interest loans for college students.[NEWLINE]agent: I can assist you with those. Your eligibility for one of these loans will be determined by your financial need.[NEWLINE][BOUNDARY][NEWLINE]user: This will be my first time getting a Direct Loan. What do I need to do?[NEWLINE]agent: Are you familiar with the requirements to obtain a Direct Loan?[NEWLINE][BOUNDARY][NEWLINE]user: Yes. What kind of loan repayment plans are available to me?[NEWLINE]agent: There are several options. Your loan servicer will help you choose the repayment option that is best for you. In most cases, you will have between 10 to 25 years to repay the loan.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I'm eligible for a Direct Subsidized Loan?[NEWLINE]agent: Are you also interested in your eligibility for a Direct Unsubsidized Loan?[NEWLINE]user: No. I'm not interested.[NEWLINE][BOUNDARY][NEWLINE]user: How is my maximum eligibility period determined?"}
{"id": "superseg_train_3355", "dialogue": "user: I came here seeking information about loans for students. Maybe you can help me with that.[NEWLINE]agent: Of course. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: How much money can I borrow?[NEWLINE]agent: Your school determines the loan type, if any, and the actual loan amount you are eligible to receive each academic year.[NEWLINE]agent: Are you a dependent student whose parents are ineligible for a Direct PLUS Loan?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: Are direct unsubsidized loans available to undergraduate students?[NEWLINE]agent: Yes, Direct Unsubsidized Loans are available to undergraduate and graduate students; there is no requirement to demonstrate financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign a loan contract for my first direct loan?[NEWLINE]agent: Yes, you'll need to sign a loan contract called a Master Promissory Note, agreeing to the terms of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer an overview of Direct Subsidized Loans?"}
{"id": "superseg_train_3356", "dialogue": "user: I would like to be eligible for low interest loans to eligible students[NEWLINE]agent: Students may be eligible for subsidized and unsubsidized loans based on their financial needs.[NEWLINE][BOUNDARY][NEWLINE]user: and how much can i borrow?[NEWLINE]agent: Try This Resource Federal Student Loan Programs Lists federal student loan programs with loan details and award limits.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if it is the first time that I receive a Direct Loan[NEWLINE]agent: do you want to know what to do?[NEWLINE][BOUNDARY][NEWLINE]user: yes and also yes Is there a time limit on how long I can receive loans?[NEWLINE]agent: Are you a first-time borrower as of July 1, 2013?[NEWLINE]user: no in this case no[NEWLINE]agent: Has a limit been applied to you?[NEWLINE]user: yes"}
{"id": "superseg_train_3357", "dialogue": "user: What type of loans does the U.S. Department of Education offer students?[NEWLINE]agent: The U.S. Department of Education offers low-interest loans to eligible students. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Are interest rates on loans fixed for the life of the loan?[NEWLINE]agent: Some are. You can find out how interest is calculated on the website.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to be eligible for a Direct Subsidized Loan?[NEWLINE]agent: You must be enrolled at least half-time at a school that participates in the Direct Loan Program. You must also be enrolled in a program that leads to a degree or certificate awarded by the school. Direct Subsidized Loans are available only to undergraduate students who need financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Is there something else that I need to do in order to receive my loan?[NEWLINE]agent: If your financial aid package includes a federal student loan your school or college will tell you haw to accept the loan.[NEWLINE]user: Thank you I will contact my college.[NEWLINE]agent: Yes that is the best thing to do.[NEWLINE][BOUNDARY][NEWLINE]user: I am an undergraduate student, does this allow me to apply for a Direct Subsidized Loan?"}
{"id": "superseg_train_3358", "dialogue": "user: Good morning. I'm a goods supplier and wanted to know if it's possible to work with you?[NEWLINE]agent: Sure. Help is never enough. Here in Student Aid Acquisitions, we make sure to acquire products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations and executive orders.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. IF i wanted to know more about this, where i should go or use?[NEWLINE]agent: Do you mean, questions about Federal Acquisition's activities?[NEWLINE]user: Not exactly, I would say something more general.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. By the way, I heard about something called FedBizOpps. Could you tell me more?[NEWLINE]agent: No problem. As you may know, FedBizOpps stands for Federal business opportunities, Government single point of entry for doing federal business. Within FedBizOpps there are copies of request for quotations from proposed contract actions expected to exceed $10,000 but not to exceed $25,000.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, pretty specific there, huh? Alright. Look, I'm a big enthusiast for Information Technologies. Federal Aid has use for it?[NEWLINE]agent: You could say that. Federal Acquisitions relies heavily on IT, so its effective use is a great asset for the program.[NEWLINE][BOUNDARY][NEWLINE]user: That's cool, you know?. Technologies are awesome. Anyway, do you have some schedule for acquisitions?"}
{"id": "superseg_train_3359", "dialogue": "user: Yes hello please help me find information about what\u00a0Federal Student Aid Acquisitions\u00a0is.[NEWLINE]agent: Certainly. It is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have their contact information in case I need to reach out?[NEWLINE]agent: Do you have questions regarding Federal Student Aid 's Acquisition activities?[NEWLINE]user: Not at the moment but I might in the future.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on what Contract Solicitations are?[NEWLINE]agent: Contract solicitations, active acquisition synopses, and other information is available at FedBizOpps, the U.S. Government 's single point-of-entry for federal business opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information on future contract opportunities?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities for each fiscal year. Information on this forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What ballpark figure does FedBizOpps generally offer?"}
{"id": "superseg_train_3360", "dialogue": "user: What does Federal student Aid Acquisitions do?[NEWLINE]agent: Federal Student Aid Acquisitions plays an important role supporting Federal Student Aid's needs and program objectives.[NEWLINE]user: What is it the Federal Student Aid Acquisition responsible for?[NEWLINE]agent: They are responsible for making sure they are efficient, in compliance with laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: What does FSA rely on?[NEWLINE]agent: FSA relies heavily on information technology to support complex business process.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I find acquisition notices and contract solicitations?[NEWLINE]agent: Active acquisition synopses, contract solicitations, and other info are available at FedBixOpps; which is the US Government's only point-of-entry for federal business opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have questions about Federal Student Aid's Acquisition doings?[NEWLINE]agent: Go ahead an e-mail FSA Acquisitions.[NEWLINE]user: Is there a way to contact them?[NEWLINE]agent: Do you have questions for Federal Student Aid's Acquisition activities?"}
{"id": "superseg_train_3361", "dialogue": "user: what is your purpose?[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: lots of IT involved?[NEWLINE]agent: Yes, Federal Student Aid relies heavily on information technology to support complex business processes. Effective use of IT is essential to many Federal Student Aid acquisitions.[NEWLINE]user: where can I get more info on this?[NEWLINE]agent: You can use the IT Standards Library, it identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere to contact anyone for more info?[NEWLINE]agent: Did you have questions regarding Federal Student Aid's Acquisition activities?[NEWLINE]user: no, none right now just wanted to know where to go if I had to[NEWLINE][BOUNDARY][NEWLINE]user: Is there a place to see some of the contracts going on?"}
{"id": "superseg_train_3362", "dialogue": "user: dfsgfgsdrgfdg[NEWLINE]agent: tryeryertyfgdh[NEWLINE][BOUNDARY][NEWLINE]user: But How does it works?[NEWLINE]agent: All the active acquisition synopses and all the information you may need, is available at fezbizopps, the u.s. government's single point-of-entry for federal business oportunities.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But do you have a contact where I can go?[NEWLINE]agent: For more questions regarding the federal student aid's acquisition activities?you can send us a e-mail.[NEWLINE]user: Alright, I see, but no problem. I have not so many questions about it.[NEWLINE][BOUNDARY][NEWLINE]user: I can apply for this at any time?[NEWLINE]agent: The federal student aid prepares an annual forecast, with periodic updates for each fiscal year.[NEWLINE][BOUNDARY][NEWLINE]user: I see, but there good opportunities here, right?"}
{"id": "superseg_train_3363", "dialogue": "user: I have some questions about Federal Student Aid.[NEWLINE]agent: I can help you with that. Federal Student Aid Acquisitions play a vital role in supporting Federal Students Aid's needs.[NEWLINE]user: What is Federal Student Aid Acquisitions responsible for?[NEWLINE]agent: They are responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while decreasing costs. They are also responsible for maintaining compliance with laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: What are Federal Student Aid IT Standards?[NEWLINE]agent: Due to the fact that Federal Student Aid relies heavily on IT to support complex business processes, effective use of IT is essential.[NEWLINE][BOUNDARY][NEWLINE]user: Are all forecasted procurements in the Acquisition Forecast final?[NEWLINE]agent: No. They are subject to revision or cancellation.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact if I need additional assistance?[NEWLINE]agent: Do you have more questions about Federal Student Aid's Acquisition activities?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_3364", "dialogue": "user: Can you please give me some information about federal student aid acquisitions?[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid 's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to contact you?[NEWLINE]agent: Do you have any questions regarding Federal Student Aid 's Acquisition activities?[NEWLINE]user: No, at least not yet. I'm sure I will have plenty at a later point of time.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the acquisition forecast?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What about acquisition notices?[NEWLINE]agent: Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.[NEWLINE]user: Does that mean that I'll find acquisition synopses at FedBizOpps, to make it brief?"}
{"id": "superseg_train_3365", "dialogue": "user: Hey, I would like to know how the FSAA can help me as a student.[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I contact you?[NEWLINE]agent: Do you have questions regarding Federal Student Aid's Acquisition activities?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case please e-mail FSA Acquisitions.[NEWLINE][BOUNDARY][NEWLINE]user: I'll write them later. What about the acquisition forecast?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What is the IT Standards Library for?[NEWLINE]agent: The IT Standards Library identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.[NEWLINE]user: What are these standards you mentioned?"}
{"id": "superseg_train_3366", "dialogue": "user: tell me more about work study[NEWLINE]agent: Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: but who can qualify?[NEWLINE]agent: It is available to undergraduate, graduate, and professional students with financial need.[NEWLINE][BOUNDARY][NEWLINE]user: would I work at school if I get in?[NEWLINE]agent: You could work on campus or off campus.[NEWLINE]agent: Did you want to work on campus if you participate in work-study?[NEWLINE]user: no I would prefer off campus[NEWLINE]agent: Did you want more information about working off campus?[NEWLINE]user: yes if you can[NEWLINE]agent: If you work off campus your employer will usually be a private nonprofit organization or a public agency, and the work performed will be in the public interest[NEWLINE][BOUNDARY][NEWLINE]user: can I work study if I am a part time student?"}
{"id": "superseg_train_3367", "dialogue": "user: Hi there. Can I get a Federal Work-Study job to pay my college?[NEWLINE]agent: Yes, you can earn money with Federal Work-Study jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Are jobs off campus?[NEWLINE]agent: Yes. If you work off campus, your employer will usually be a private nonprofit organization or a public agency and the work performed must be in the public interest.[NEWLINE][BOUNDARY][NEWLINE]user: Can I work as many hours as I want?[NEWLINE]agent: Unfortunately not. The amount you earn can't exceed your total Federal Work-Study award[NEWLINE]agent: Do you want to know about work hours assignments?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to obtain a Federal Work-Study job?[NEWLINE]agent: Make sure you apply for aid early, since funds are limited.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of jobs are there?"}
{"id": "superseg_train_3368", "dialogue": "user: What do work study job help with?[NEWLINE]agent: Undergraduate and graduate students use work-study jobs as part-time employment on or off campus while enrolled at school and help with paying tuition.[NEWLINE][BOUNDARY][NEWLINE]user: What does the work-study programs help with?[NEWLINE]agent: You use the money to pay for your education-related charges such as tuition, fees, and room and board.[NEWLINE][BOUNDARY][NEWLINE]user: Is it all just part-time work?[NEWLINE]agent: Yes, it provide part-time employment while you are in school.[NEWLINE][BOUNDARY][NEWLINE]user: Could I get a job on campus or off campus?[NEWLINE]agent: Actually you could get both.[NEWLINE]agent: Will you be working on campus?[NEWLINE]user: No I am not.[NEWLINE]agent: Then, will you work off campus?[NEWLINE]user: Yes, I am working off campus."}
{"id": "superseg_train_3369", "dialogue": "user: Who can use the work-study program?[NEWLINE]agent: It is for undergraduate and graduate students to work part time on or off campus.[NEWLINE][BOUNDARY][NEWLINE]user: Who would I work for under the work study program?[NEWLINE]agent: Most of the time you would be employed by your school.[NEWLINE]user: Would job be available on and off campus?[NEWLINE]agent: Most jobs are on campus but it could be both on or off campus.[NEWLINE]agent: Will you be working on campus?[NEWLINE]user: Yes, that is what I would be doing.[NEWLINE]agent: Then you would normally be employed by the school you are attending.[NEWLINE][BOUNDARY][NEWLINE]user: What is my work-study award based on?[NEWLINE]agent: It is based on when you apply and your level of financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to work as many hours as I want?"}
{"id": "superseg_train_3370", "dialogue": "user: I'm here to learn about work study jobs[NEWLINE]agent: Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to know?[NEWLINE]agent: You need to know that funds are limited so you should apply early for student aid.[NEWLINE]user: Where are the jobs for this?[NEWLINE]agent: They are both on campus and off campus.[NEWLINE]agent: Did you need more info on on campus jobs?[NEWLINE]user: yeah who would I work for at school?[NEWLINE]agent: You will usually work for the school.[NEWLINE]user: and who would I work for if it was off campus?[NEWLINE]agent: Your employer would probably be a private nonprofit organization or a public agency, and the work performed would be in the public interest.[NEWLINE][BOUNDARY][NEWLINE]user: are we paid by the hour?"}
{"id": "superseg_train_3371", "dialogue": "user: I'm interested in a work-study job, but how long would I need to work?[NEWLINE]agent: Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. Does that mean I'll work on or off campus?[NEWLINE]agent: Both.[NEWLINE]agent: Do you want to work on campus?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: In that case you'll usually work for your school.[NEWLINE]user: Makes sense. And what if I was working off campus?[NEWLINE]agent: Then your employer will usually be a private nonprofit organization or a public agency, and the work performed must be in the public interest.[NEWLINE][BOUNDARY][NEWLINE]user: So what kind of jobs can I get?[NEWLINE]agent: The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.[NEWLINE][BOUNDARY][NEWLINE]user: What if I attend a proprietary school, a paid one for example?"}
{"id": "superseg_train_3372", "dialogue": "user: I want to get a federal work-study job, so I wanted to get some information about it.[NEWLINE]agent: Of course. Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: Alright. What else can you tell me about federal work-study jobs?[NEWLINE]agent: They are administered by schools participating in the Federal Work-Study Program.[NEWLINE][BOUNDARY][NEWLINE]user: Does this mean I can work as many hours as I want?[NEWLINE]agent: No. The amount you earn can't exceed your total Federal Work-Study award.[NEWLINE]agent: Are you wondering how work hours are assigned?[NEWLINE]user: Yes, please explain.[NEWLINE]agent: In order to do so, your employer or your school's financial aid office will consider your class schedule and your academic progress.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my school takes part in the work-study program?[NEWLINE]agent: Check with your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. What about jobs that are off campus?"}
{"id": "superseg_train_3373", "dialogue": "user: I came here to learn more about work-study jobs. Can you please tell me more about those?[NEWLINE]agent: Of course.Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: What else can you tell me about work-study jobs?[NEWLINE]agent: They are administered by schools participating in the Federal Work-Study Program. Check with your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of jobs exist?[NEWLINE]agent: The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.[NEWLINE][BOUNDARY][NEWLINE]user: Are those jobs on campus or off campus?[NEWLINE]agent: Both. They can be on and off campus.[NEWLINE]agent: Do you plan to work on campus?[NEWLINE]user: Yes, it just seems to be more practical.[NEWLINE]agent: If you work on campus, you'll usually work for your school.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a graduate or professional student?"}
{"id": "superseg_train_3374", "dialogue": "user: I need some work study know how[NEWLINE]agent: Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled at school.[NEWLINE][BOUNDARY][NEWLINE]user: do we get to work for private businesses?[NEWLINE]agent: You might be able to. Some schools might have agreements with private for-profit employers for work-study jobs, but these jobs must be relevant to your course of study.[NEWLINE][BOUNDARY][NEWLINE]user: do we get paid by the hour or a certain amount?[NEWLINE]agent: That depends partly on whether you are an undergraduate or graduate student.[NEWLINE]agent: Are you an undergraduate student?[NEWLINE]user: no[NEWLINE]agent: Are you a graduate or professional student?[NEWLINE]user: I'm a grad student[NEWLINE]agent: You will be paid by the hour or by salary depending on the work you will be doing.[NEWLINE][BOUNDARY][NEWLINE]user: who runs the work study service?"}
{"id": "superseg_train_3375", "dialogue": "user: Hi. Well, I'm having some problems right now and I would like to know if there is a way that I can stop paying my student loan for a time.[NEWLINE]agent: Sure. Is so sad to know about you are having troubles right now. But the a loan forbearance is an option that allows you to stop making payments for a while, but is better if you find out first if this is the best option for you or if you have the chance to do smaller payments.[NEWLINE]agent: Have you considered this possibilities?[NEWLINE]user: No, I have not. But is a good advice.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I don't pay the interest on my student loan, by the way?[NEWLINE]agent: This might become into a higher amount of money you will need to repay over the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: I see, but the problems I am having right now, are because the coronavirus crisis. I have some others economics problems too and they are turning very difficult to handle. Are there any kind of alternative?[NEWLINE]agent: Those who have a federal student loan are automatically being placed in an administrative forbearance, which allow them stop making their monthly loan payments.[NEWLINE]user: Oh, that's great to hear. But I can also do smaller payments if I have the chance right?[NEWLINE]agent: That's right. They won't be mandatory, but you are free to do them if you can.[NEWLINE]user: Where else I can go if I have more question about this?"}
{"id": "superseg_train_3376", "dialogue": "user: Hi there. I'm looking information related to forbearance.[NEWLINE]agent: Would you like to know the requirements for a mandatory forbearance?[NEWLINE]user: Sound interesting, but I would like to know about it later.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know a little more about the debt burden, can you tell me about that?[NEWLINE]agent: Sure, the total amount you own each month for all the federal student loans you received is 20 percent or more of your total monthly gross income.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But there is a forbearance right now due the virus crisis, right?[NEWLINE]agent: Yes, that's right. This will allow you to temporarily stop making your monthly loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens in case of a medical or dental internship or residency?[NEWLINE]agent: You'll be serving an internship or resident program and you meet specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is possible to keep the eligibility requirements for the for the forbearance when the period of application is over?"}
{"id": "superseg_train_3377", "dialogue": "user: How would I go about requesting a forbearance?[NEWLINE]agent: Most forbearances are not automatic and you need to submit a request to your student loan servicer and you must provide your servicer with documentation to show that you meet the requirements for the forbearance you are wanting.[NEWLINE]agent: Do you know what to do certain types of forbearance?[NEWLINE]user: Yes, I am aware I need to show documentation for certain types of forbearance.[NEWLINE]agent: That is great that you know you would need to show documentation for eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: What is the duration of a general forbearance?[NEWLINE]agent: Do you know there are three programs in which you can use a forbearance?[NEWLINE]user: No, i didn't know that.[NEWLINE]agent: Will you be experiencing a hardship when your current forbearance expires?[NEWLINE]user: Yes, I will still be experiencing a hardship.[NEWLINE]agent: Then you will be able to request another general forbearance and a limit of three years on it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the reason a general forbearance would be called another name."}
{"id": "superseg_train_3378", "dialogue": "user: What happens with a Mandatory Forbearance?[NEWLINE]agent: Do you meet the requirements for a mandatory forbearance?[NEWLINE]user: Yes, I am eligible for a mandatory forbearance.[NEWLINE]agent: In a mandatory forbearance, your loan servicer is required to grant the forbearance.[NEWLINE]user: What types of loans are eligible for mandatory forbearance?[NEWLINE]agent: eligility would only apply to Direct Loans and FFEL Program loans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any relief of student loans payment because of COVID-19?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?[NEWLINE]agent: Yes, if you are serving in a medical or dental internship or residency program and meet other requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of a mandatory forbearance?"}
{"id": "superseg_train_3379", "dialogue": "user: sdfgf[NEWLINE]agent: Sure, but first you need to know that there are two kinds of forbearance: general and mandatory.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What is the general one?[NEWLINE]agent: It's applies if you can not able to make our payments, but under certain circumstances. For example, are you having financial difficulties?[NEWLINE]user: Oh, I see. But no, I'm not having issues of that kind right now.[NEWLINE]agent: OK. Are having extra medical expenses?[NEWLINE]user: No, not at all, lucky for me.[NEWLINE]agent: Alright. And then, there is any change on your job or in employment?[NEWLINE]user: No, not at all.[NEWLINE]agent: OK. Are there any other reason that could have influences to ask for a forbearance?[NEWLINE]user: Not that I can mention right now."}
{"id": "superseg_train_3380", "dialogue": "user: Hello, what can you tell me about teacher loan forgiveness?[NEWLINE]agent: If you are performing teaching service that would qualify you for teacher loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What is the duration of mandatory forbearances?[NEWLINE]agent: Mandatory forbearances may be granted for no more than 12 months at a time.[NEWLINE]agent: Are you continuing to meet the eligibility requirements for the forbearance when your current forbearance period expires?[NEWLINE]user: Yes, probably.[NEWLINE]agent: Then you may request another mandatory forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I request such a forbearance?[NEWLINE]agent: Most types of forbearance are not automatic you need to submit a request to your student loan servicer, often using a form. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: What if I stopped paying when my forbearance is not approved?[NEWLINE]agent: Then your loan will become delinquent and you may go into default.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any alternatives to this?"}
{"id": "superseg_train_3381", "dialogue": "user: Can you explain how eligibility for a forbearance works, please?[NEWLINE]agent: There are two main types of forbearance: general and mandatory.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can request a forbearance?[NEWLINE]agent: Are you experiencing financial difficulties?[NEWLINE]user: No, all is fine with my finances.[NEWLINE]agent: Do you have medical expenses?[NEWLINE]user: No, I'm healthy.[NEWLINE]agent: Was there a change in employment?[NEWLINE]user: No, my work is the same as before.[NEWLINE]agent: Do you fulfill any other reasons acceptable to your loan servicer?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you should be able to get a general forbearance. A general forbearance is sometimes called a discretionary forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't pay the interest on my loan and let it be capitalized?"}
{"id": "superseg_train_3382", "dialogue": "user: Hello there. Can you please explain how I can request a forbearance? I'm not doing so well financially at the moment.[NEWLINE]agent: Most types of forbearance are not automatic. You need to submit a request to your student loan servicer, often using a form.[NEWLINE]user: Are there any other procedures I have to go through for certain types of forbearances?[NEWLINE]agent: Yes. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: How long does a general forbearance last?[NEWLINE]agent: Are you inquiring for a loan made under one of the three programs?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case a general forbearance may be granted for no more than 12 months at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have any other options if I have trouble paying my loan?[NEWLINE]agent: Yes. A better option might be to change to an income-driven repayment plan. Income-driven repayment plans base your monthly payments on your income and family size. In some cases, your payment could be as low as $ 0 per month.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what can you tell me about teacher loan forgiveness?"}
{"id": "superseg_train_3383", "dialogue": "user: I've heard that Student Aid has been hit by scams recently. I'd like to know more please.[NEWLINE]agent: Help is freely available to avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid FAFSA form, managing your loans, and giving information to schools and lenders.[NEWLINE]user: What specifically should I be looking out for?[NEWLINE]agent: One thing to beware of is Student Loan Debt Relief Companies. We have a section on that.[NEWLINE][BOUNDARY][NEWLINE]user: How do they try to scam you?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you think you've been the victim of a Student Loan Scam?[NEWLINE]user: Yes I might have been. I would like to know what it resembles.[NEWLINE]agent: Borrowers have reported receiving phone calls, emails, letters, and/or texts offering them relief from their federal student loans or warning them that student loan forgiveness programs would end soon.[NEWLINE][BOUNDARY][NEWLINE]user: Oh no! How can I tell if my personal student information has been stolen?[NEWLINE]agent: In that case, it is important to act quickly.  Click here for a list of offices that will help you determine what steps to take depending on your situation.[NEWLINE]user: Can you give me an example?"}
{"id": "superseg_train_3384", "dialogue": "user: I think I might have been contacted by a scam company.[NEWLINE]agent: Did you divulge personal information about your student loan?[NEWLINE]user: You I didn't but it looks suspicious and that's just not right.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how Student Loan Debt Relief Companies work?[NEWLINE]user: Yes that would be helpful.[NEWLINE]agent: Student loan debt relief companies are private companies that provide or claim to provide student loan management services for a fee. Often these companies are charging for services you can easily manage yourself.[NEWLINE]agent: Have\u00a0you stopped paying your loans?[NEWLINE]user: No I haven't.[NEWLINE]user: There must be companies that I can trust with this, no?[NEWLINE]agent: Certainly, you can refer to this list of trusted companies that work with ED to provide student loan services.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if a company has a good reputation?"}
{"id": "superseg_train_3385", "dialogue": "user: what can happen to my info if I'm not careful?[NEWLINE]agent: Did you want to know how to reduce your risk of identity theft when applying for aid?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to change your FSA ID password?[NEWLINE]user: yes I do[NEWLINE]agent: You will need to log in to your account using your username and password. Then go to your account settings and you will be able to make changes to your account information.[NEWLINE]user: What can someone do if they have my FSA ID info?[NEWLINE]agent: They can make changes to your account without your permission.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also help me with these places that offer to help you with your student loans?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help identifying a potential Student Loan scam?[NEWLINE]user: yes I was contacted by a place that doesn't seem legit"}
{"id": "superseg_train_3386", "dialogue": "user: help me with student info being stolen, cause I'm worried[NEWLINE]agent: Would you like to know how to reduce your risk of identity theft when applying for financial aid?[NEWLINE]user: not for financial aid, all my info you have[NEWLINE][BOUNDARY][NEWLINE]agent: You can protect yourself by having a strong password on your FSA ID.  Do you need help changing your FSA ID password?[NEWLINE]user: no I know how[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how the Department of Education keeps your information safe?[NEWLINE]user: yes that'll help with my concerns[NEWLINE]agent: We value the privacy of your personal information. The information you share with us goes through a process called encryption. Encryption uses a mathematical formula to scramble your data into a format that is unreadable to a hacker.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I forgot my security questions to change my password?[NEWLINE]agent: You will need to go through the FSA ID Account Recovery process. You\u2019ll send in copies of identification, and the email address on your account will reset to one you can access.[NEWLINE][BOUNDARY][NEWLINE]user: can we get help with the forms if we have problems?"}
{"id": "superseg_train_3387", "dialogue": "user: Is there really student aid scams I need to avoid?[NEWLINE]agent: Yes, you should avoid student aid scams and protect your identity while looking for scholarships and FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to identify student loan scams?[NEWLINE]agent: Some of the scams that have been reported and should be looked out for are phone calls, emails, letters, text offering relief from federal student loans and warning them the forgiveness ends soon.[NEWLINE][BOUNDARY][NEWLINE]user: What should be reported if information gets stolen?[NEWLINE]agent: You should quickly report all lost or stolen IDs to the issuer or even to the police if appropriate.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my FSA ID or password has been shared?[NEWLINE]agent: It is best to log in to your account using your username and password and once logged in change your account information so no one else can access it.[NEWLINE]agent: Does someone else have access to your FSA ID information?[NEWLINE]user: No, not that I know of.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have questions or need help with my student loans?"}
{"id": "superseg_train_3388", "dialogue": "user: I need some advice how to avoid student aid scams.[NEWLINE]agent: Of course. Avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid (FAFSA) form, managing your loans, and giving information to schools and lenders. FREE help is available.[NEWLINE][BOUNDARY][NEWLINE]user: What about all those student loan debt relief companies? How can I tell the difference between good ones and bad ones?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how to identify a student loan scam?[NEWLINE]user: No, my question is more specific than that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how student loan debt relief companies work?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to see a list of companies banned from debt relief?[NEWLINE]user: No. I mean, that'd be helpful, but it isn't what I came here for.[NEWLINE][BOUNDARY][NEWLINE]user: Let me phrase it this way: how can I  reduce my risk of identity theft when doing my application?"}
{"id": "superseg_train_3389", "dialogue": "user: Hey there, I need some advice on how to protect my identity. Some of my information was leaked somehow and I'm very concerned.[NEWLINE]agent: Of course. Would you like to know how to reduce your risk of identity theft when applying for aid?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.[NEWLINE][BOUNDARY][NEWLINE]user: Interesting. And how exactly do student loan debt relief companies work?[NEWLINE]agent: Student loan debt relief companies are private companies that provide or claim to provide student loan management services for a fee. Often these companies are charging for services you can easily manage yourself.[NEWLINE]user: What if I stopped paying my loans all of the sudden?[NEWLINE]agent: In that case your credit could be damaged and your loan balances could balloon.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do you have any other advice regarding the protection of my identity?[NEWLINE]agent: Yes. Keep your purse or wallet safe at all times; store it and other items containing personal information in a secure place at home, especially if you have roommates.[NEWLINE]user: Even around roommates?"}
{"id": "superseg_train_3390", "dialogue": "user: I came here to find information about protecting my identity. Can you help me with that, please?[NEWLINE]agent: Of course. Do you want to reduce your risk of identity theft when applying for aid?[NEWLINE]user: Yes, please.[NEWLINE]agent: Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And how do I report fraud or identity theft?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to report financial aid fraud?[NEWLINE]user: Yes, that was the plan.[NEWLINE]agent: A company charging for financial aid advice is not committing fraud unless it doesn't deliver what it promises.[NEWLINE]agent: Would you like to get more information about financial aid fraud or to report fraud?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you should contact the Federal Trade Commission and the Consumer Financial Protection Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to change my FSA password. How do I do this?"}
{"id": "superseg_train_3391", "dialogue": "user: can you give me information about the fraud and identity theft reports[NEWLINE]agent: want information on Financial Aid Fraud Report?[NEWLINE]user: yes[NEWLINE]agent: A company that charges for financial aid advice is not committing fraud unless it does not deliver on what it promises.[NEWLINE]agent: want more information on the subject?[NEWLINE]user: yes[NEWLINE]agent: contact the Federal Trade Commission and the Office of Consumer Financial Protection.[NEWLINE][BOUNDARY][NEWLINE]user: How to find out which legitimate companies the United States Department of Education works with?[NEWLINE]agent: well there are private companies, lenders, administrators and private collection agencies that work on behalf of ED[NEWLINE][BOUNDARY][NEWLINE]user: What errors can business communications contain?[NEWLINE]agent: they often contain spelling and grammatical errors.[NEWLINE][BOUNDARY][NEWLINE]user: If I have already shared my information with a student loan debt relief company what should I do?"}
{"id": "superseg_train_3392", "dialogue": "user: what help can I receive for a loan discharge on a school that closed?[NEWLINE]agent: Did you want to know about benefits you can receive on a closed school loan discharge?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if you can have nonfederal loans through private lenders discharged for a closed school?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about having loans for several programs at the same school discharged due to school closure?[NEWLINE]user: yes, I started on something but went into a different degree but they closed on me before I could graduate[NEWLINE]agent: Only loans you received for a program that you were unable to complete because of the school\u2019s closure are eligible for discharge.  If you initially enrolled in a program, but decided not to continue with that program and transferred to another program, and you were then unable to complete that program because the school closed, only loans you received for the second program could potentially be discharged.[NEWLINE]user: but I can't finish either program because they did this not me so can't I get both loans discharged?[NEWLINE]agent: Only the loans you received for your second program could potentially be discharged[NEWLINE][BOUNDARY][NEWLINE]user: can I get the discharge if I go for the same degree at another school?"}
{"id": "superseg_train_3393", "dialogue": "user: can you help me get a discharge on a school loan[NEWLINE]agent: Yes, I can help you learn about the eligibility requirements for discharge and how you can apply[NEWLINE][BOUNDARY][NEWLINE]user: are direct loans eligible for this?[NEWLINE]agent: Were you enrolled when your school closed?[NEWLINE]user: no I wasn't[NEWLINE]agent: Were you on approved leave of absence when your school closed?[NEWLINE]user: no sir[NEWLINE]agent: Did your school close within 120 days after you withdrew?[NEWLINE]user: Yes sir or Ma'am[NEWLINE]agent: You may be eligible for a 100 percent discharge of your loan[NEWLINE][BOUNDARY][NEWLINE]user: good, and what will I need to get started"}
{"id": "superseg_train_3394", "dialogue": "user: Is there a time I would be eligible for discharge of my federal student loan?[NEWLINE]agent: Yes, you can learn about eligibility requirements of a discharge and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: What is the discharge criteria?[NEWLINE]agent: Do you have William D. Ford Federal Direct Loan, Federal Family Education Loan, or Federal Perkins Loans?[NEWLINE]user: No, I do not.[NEWLINE]agent: Were you on an approved leave of abscence when your school closed?[NEWLINE]user: No, I wasn't on an approved leave of abscence.[NEWLINE]agent: Did your school close within 120 days after you withdrew?[NEWLINE]user: No, my school did not close.[NEWLINE]agent: Then you are not eligible for a 100% discharge of your Federal Loans.[NEWLINE]user: What is the criteria of a discharge then?[NEWLINE][BOUNDARY][NEWLINE]user: When will I be able to get a discharge for a closed school?."}
{"id": "superseg_train_3395", "dialogue": "user: What about closed school loan discharges?[NEWLINE]agent: Do you need to know the benefits you have by receiving a closed school loan discharge?[NEWLINE]user: No, I do not need to know this.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a nonfederal private loan that you want a closed school discharge?[NEWLINE]user: Yes, I have a nonfederal private loan that I want to know about closed school discharge.[NEWLINE]agent: You would need to get into contact with that private lender to find out any information about a closed school discharge through them.[NEWLINE][BOUNDARY][NEWLINE]user: I received several loans for different programs of study at the same school and was unable to complete any of the programs or transfer credits before the school closed, is it possible that all the loans would be discharged?[NEWLINE]agent: The only loans eligible for discharge are the ones for the program you didn't get to complete because of the school closure; not the ones you decided not to complete on your own and moved to another program.[NEWLINE]agent: Did you start a program and decide not to continue and move on to another field of study?[NEWLINE]user: No, that is not what happened.[NEWLINE][BOUNDARY][NEWLINE]user: Are there certain criteria I need to meet to be eligible for a discharge of my federal student loan?"}
{"id": "superseg_train_3396", "dialogue": "user: When am I eligible for discharge of my loans because my school closed?[NEWLINE]agent: You can learn about eligibility requirements for discharge and how you can apply.[NEWLINE]user: What should I get when my school closes?[NEWLINE]agent: It is of great importance to get your academic and financial aid records since you might need those records if you plan to attend another school or want to get your student loans discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain the discharge criteria to me?[NEWLINE]agent: Do you have a William D. Ford Federal Direct Loan, Federal Family Education Loan, or a Federal Perkins Loan?[NEWLINE]user: No, those are not the types of loans I have.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any atuomatic closed school discharges available?[NEWLINE]agent: Do you meet the eligibility requirements for a school that closed on or after Nov. 1, 2013 and not attended another school for 3 years?[NEWLINE]user: Yes, I attended a school that closed on or after Nov. 1, 2013."}
{"id": "superseg_train_3397", "dialogue": "user: Hello, I have some questions about closed school loan discharges and I'd appreciate some answers.[NEWLINE]agent: Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Receiving a closed school loan discharge gives you several advantages.[NEWLINE][BOUNDARY][NEWLINE]user: Well, before we get into that, I need to know something. My old school closed down and I took the credits from there to my new program at a new school. The fact that my school closed wasn't my fault, but does that mean I'm ineligible for discharge of the loans I received at the closed school now?[NEWLINE]agent: No. ransfer of credits from the closed school to a completely different program of study at the new school does not disqualify you for discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I received a diploma without completing the program? Does that make me ineligible?[NEWLINE]agent: No. Before closing, some schools may issue a diploma or certificate to students who did not complete the program of study.[NEWLINE][BOUNDARY][NEWLINE]user: What if I meet the eligibility requirements for a closed school discharge and want my loans discharged?[NEWLINE]agent: Then you should contact your loan servicer about applying for a closed school discharge now instead of waiting for three years to receive an automatic closed school discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what should I ask for when contacting my loan servicer?"}
{"id": "superseg_train_3398", "dialogue": "user: I have questions, questions about closed school loan discharges. Can you answer them, please?[NEWLINE]agent: Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, among other things.[NEWLINE]agent: You'll have several advantages by receiving a closed school loan discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have completed a program of study at another school, doing a teach-out?[NEWLINE]agent: In that case you are not eligible for a closed school discharge, by transferring academic credits or hours from the closed school, or by any other comparable means.[NEWLINE]user: But am I still eligible for a discharge at least?[NEWLINE]agent: You may be eligible for discharge if you completed or are in the process of completing a comparable program at another school.[NEWLINE][BOUNDARY][NEWLINE]user: What if I initially enrolled in a program, but decided not to continue with that program and transferred to another program?[NEWLINE]agent: If you were also unable to complete Program B because the school closed, only loans you received for Program B could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: I've received a certificate without completing the program. Do I qualify for a loan discharge in that case?"}
{"id": "superseg_train_3399", "dialogue": "user: I have some questions about closed school loan discharges.[NEWLINE]agent: Do you want to know which benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, go ahead.[NEWLINE]agent: You can have several advantages by receiving a closed school loan discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I initially enrolled in a program, but decided not to continue with that program and transferred to another?[NEWLINE]agent: If you were then unable to complete the second program because the school closed, only loans you received for the second program could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Can I still get a discharge of the loans if my school closes down and I enroll in a similar program at another school?[NEWLINE]agent: Well, it depends.[NEWLINE]user: Let's be more specific then. What if I completed a similar program through a teach-out?[NEWLINE]agent: In that case, by transferring academic credits or hours from the closed school, or by any other comparable means, you are not eligible for a closed school discharge.[NEWLINE]user: Could I still be eligible for a discharge somehow?"}
{"id": "superseg_train_3400", "dialogue": "user: Hi, I was wondering what conditions must occur to be eligible to discharge your federal student loan?[NEWLINE]agent: It is important to know the steps for such a process and how to generate the request.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you made a change from Program A to B?[NEWLINE]agent: You must complete Program B before school closes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for a 100 percent loan discharge?[NEWLINE]agent: It was closed when his school closed for application submission.[NEWLINE]user: Can you explain more about what was stated above?[NEWLINE]agent: You have to have proof when his school closed.[NEWLINE]user: I have an approved leave of absence when I close the process.[NEWLINE]agent: Your school closed within the established deadline.[NEWLINE]user: Clear 120 days after withdrawal."}
{"id": "superseg_train_3401", "dialogue": "user: Hi, I was wondering if you may be eligible if the school closes in the process?[NEWLINE]agent: Sure, it is vitally important that you know the requirements to be eligible for such a process?[NEWLINE]user: I wonder if I need the financial and academic aid records if your school closes?[NEWLINE]agent: Of course, and more if you plan to attend another school.[NEWLINE]user: Can they also be used to pay off student loans?[NEWLINE]agent: Can they also be used to pay off student loans?[NEWLINE][BOUNDARY][NEWLINE]user: How can I be eligible for a 100 percent loan download please?[NEWLINE]agent: How can I be eligible for a 100 percent loan download please?[NEWLINE]user: Why do you need to know that information?[NEWLINE]agent: You can be exempt from your loan if you were unable to complete your program because your school closed.[NEWLINE]user: What should happen to not be eligible to register your loans?"}
{"id": "superseg_train_3402", "dialogue": "user: Could my federal student loan possibly qualify for discharge if the school in which I am currently enrolled is closing?[NEWLINE]agent: I can help you to learn about the eligibility requirements for discharge and how you can apply.[NEWLINE][BOUNDARY][NEWLINE]user: Ok what are the criteria for a possible discharge?[NEWLINE]agent: You may be eligible for a 100 percent discharge if you were unable to complete your program because your school closed.[NEWLINE]user: I was enrolled when my school closed and did not complete my desired courses.[NEWLINE]agent: In that even you may indeed be eligible for a 100% discharge of your William D. Ford Federal Direct Loan Direct Program loans, Federal Family Education Loan FFEL Program loans, or Federal Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain this discharge of my loan?[NEWLINE]agent: It is very important for you to obtain your academic and financial aid records if your school closes since you might need those records if you plan to attend another school or want your student loans discharged.[NEWLINE]user: What would I need from this school if I am planning on completing my education elsewhere?[NEWLINE]agent: You will need to obtain your academic and financial records if you plan to attend another school.[NEWLINE][BOUNDARY][NEWLINE]user: Are you able to answer questions about benefits I may have by receiving a closed school loan discharge?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you inquiring about the benefits you would receive by obtaining a closed school loan discharge?[NEWLINE]user: Yes, I am."}
{"id": "superseg_train_3403", "dialogue": "user: How would I pay for textbooks and other course materials if haven't receive financial aid?[NEWLINE]agent: Did your school that participates in the federal student aid program provide you a way to get textbooks and supplies you need?.[NEWLINE]user: No, they have not provided that yet but it is not the 7th day of the term yet.[NEWLINE][BOUNDARY][NEWLINE]user: What if I purchased my textbooks?[NEWLINE]agent: You could sell them back if allowed and get money for it.[NEWLINE]user: What if my course uses paid online content?[NEWLINE]agent: Actually your school could have negotiated a deal with the publisher that would allow you online access at a fraction of the cost you would pay for a physical book.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive financial aid?[NEWLINE]agent: It really depends on the type of aid you have accepted when receiving your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What are my options for course material formats?"}
{"id": "superseg_train_3404", "dialogue": "user: How will I receive my federal student aid?[NEWLINE]agent: Your college not the U.S. Department of Education will distribute your federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: When should I receive financial aid?[NEWLINE]agent: It all depends on what type of aid you have accepted.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with the disbursements of grants and student loans?[NEWLINE]agent: Ultimately your school will dispurse your grant or loan money in at least two payments and must give you your grant or loan money at least once per semester, trimester, or quarter.[NEWLINE]user: What is a dispursement?[NEWLINE]agent: A disbursement is when you receive your grant or loan money.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true that schools that participate in federal student aid programs must provide a way for me to get my books and supplies by the 7th day of the term?[NEWLINE]agent: Are you eligible for disbursement and do you know that it should be there 10 days before term begins?.[NEWLINE]user: Yes, I am eligible for disbursement. and yes I do know the time frame.[NEWLINE]agent: Do you have a credit balance left over after all financial aid was paid?[NEWLINE]user: Yes, I have a credit balance left over.[NEWLINE]agent: Then you use that credit balance for books and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What about grants and student loans?"}
{"id": "superseg_train_3405", "dialogue": "user: How is it possible for me to pay for my textbooks if I have not gotten my financial aid?[NEWLINE]agent: Does your school participate in federal student aid programs?[NEWLINE]user: Yes, my school participates in the federal student aid program.[NEWLINE]agent: Are you eligible for dispursement?.[NEWLINE]user: No, I am not eligible.[NEWLINE]agent: Then you cannot get your textbooks paid through the federal student aid program.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school give me financial aid and money is left over?[NEWLINE]agent: If there is money left over after your aid is applied to tuition and fees then you would have a credit balance and could use that for your books.[NEWLINE]user: What if ISBN is unavailable?[NEWLINE]agent: The school would probably provide the author, title, publisher, and copyright date.[NEWLINE]user: What if the school offers a voucher to the bookstore?"}
{"id": "superseg_train_3406", "dialogue": "user: Hello, what benefit do I have if you do not have financial aid?[NEWLINE]agent: Schools must provide their students with a way to obtain their books and supplies by the seventh day of the period.[NEWLINE]user: Should the school participate in the program?[NEWLINE]agent: It is noteworthy that you are eligible for the disbursement, that is, the payment of your financial aid.[NEWLINE]user: How the refund process is carried out.[NEWLINE]agent: At first you will have a credit balance as long as the financial aid is approved.[NEWLINE]user: Does financial aid apply to tuition, fees, and other school fees?[NEWLINE]agent: Remember that the schools that participate in the program must provide some things to the students.[NEWLINE][BOUNDARY][NEWLINE]user: I imagine that everything depends on the materials that are needed during the course?[NEWLINE]agent: Sure, you can look for options to lower the costs of your books.[NEWLINE][BOUNDARY][NEWLINE]user: What about schools that do not use the traditional system?"}
{"id": "superseg_train_3407", "dialogue": "user: when will I get the money to pay for books I need because you are late and I need it?[NEWLINE]agent: Has your school not provided a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: no they haven't[NEWLINE][BOUNDARY][NEWLINE]user: also can you tell me how a directplus loan is payed out like a grant?[NEWLINE]agent: Direct PLUS Loan funds are disbursed according to the same type of schedule[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the money left over after tuition and all is paid?[NEWLINE]agent: Any money left over will be paid out to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges[NEWLINE][BOUNDARY][NEWLINE]user: how do you pay for work study? can I get it direct deposit to my account?[NEWLINE]agent: Yes, they can send your payments directly to your bank account[NEWLINE][BOUNDARY][NEWLINE]user: so the government is the one that pays us?"}
{"id": "superseg_train_3408", "dialogue": "user: I wanted to know how you will give me the financial aid to pay for books[NEWLINE]agent: Has your school provided a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: no so what now?[NEWLINE][BOUNDARY][NEWLINE]user: is there anyway I can pay the bookstore later and get what I need now?[NEWLINE]agent: You can look to see if your school offers a bookstore voucher or other means for students to receive their books and supplies through the school or its bookstore.[NEWLINE][BOUNDARY][NEWLINE]user: so how does the grant work that I can't buy my books yet?[NEWLINE]agent: Usually the school first applies your grant money toward your tuition, fees, and room and board. Money left over is paid to you directly for other education expenses like the books you need.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me any help with online materials I need for a class?[NEWLINE]agent: Your school may have negotiated a deal with the publisher that will allow you online access at a fraction of the cost you would pay for a physical book.[NEWLINE]user: when do they usually gives us the financial aid for books?"}
{"id": "superseg_train_3409", "dialogue": "user: I need to know what I can do to pay for course materials if I don't have any money.[NEWLINE]agent: Of course. Would you like to know when schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: Yes, please.[NEWLINE]agent: Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Then I'm afraid that schools which participate in federal student aid programs do NOT need to provide a way for you to obtain your books and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school provides me financial aid?[NEWLINE]agent: Sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.[NEWLINE]user: Well, that doesn't help me solve my issue. Is there any way to get course materials for less money?[NEWLINE]agent: Your options for course material formats will vary by school, instructor, and course, so learning what your options are and knowing about any cost-reduction initiatives your school may have can result in significant savings.[NEWLINE]user: But what if I need new textbooks?"}
{"id": "superseg_train_3410", "dialogue": "user: I need help on how to pay for my course materials, I haven't received my financial aid yet.[NEWLINE]agent: Of course. Does your school participate in a federal student aid program?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants and student loans in general?[NEWLINE]agent: Typically, the school first applies your grant or loan money toward your tuition, fees, and if you live on campus room and board. Any money left over is paid to you directly for other education expenses.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a credit balance?[NEWLINE]agent: In that case your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges.[NEWLINE][BOUNDARY][NEWLINE]user: Unfortunately that doesn't apply to me. My school doesn't participate in federal student aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there something I can do when it comes to materials that are available for my courses?"}
{"id": "superseg_train_3411", "dialogue": "user: Can you tell me how I'll receive my financial aid, please?[NEWLINE]agent: How you'll get your aid depends on the type of aid you accepted.[NEWLINE][BOUNDARY][NEWLINE]user: I know, but what can you tell me about grants and student loans?[NEWLINE]agent: Your school will give you your grant or loan money in at least two payments called disbursements. In most cases, your school must give you your grant or loan money at least once per term semester, trimester, or quarter.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a credit balance?[NEWLINE]agent: Then your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges.[NEWLINE][BOUNDARY][NEWLINE]user: When do schools that participate in federal student aid programs have to help me obtain my materials needed for my studies?[NEWLINE]agent: Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Then I'm afraid that your school won't have to provide a way for you to obtain your books and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer. Ah, well. And what if my course uses paid online content?"}
{"id": "superseg_train_3412", "dialogue": "user: I need your advice. I haven't received any financial aid yet, but I need to pay for textbooks. How am I supposed to do that without any money?[NEWLINE]agent: Are you part of a school that participates in a federal student aid program?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my school offers me financial aid?[NEWLINE]agent: Well, sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.[NEWLINE]user: How can I save money when it comes to materials available at my school?[NEWLINE]agent: You may have several lower-cost options to obtain your books at your school.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I'm aware of this.[NEWLINE]agent: Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Will you also have a credit balance i.e., money left over after your financial aid is applied to your tuition, fees, and other school charges as applicable?[NEWLINE]user: Yes, I will.[NEWLINE]agent: In that case schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! What if my course uses a hard-copy textbook though?"}
{"id": "superseg_train_3413", "dialogue": "user: I am a federal student loan borrower and need a little help understanding about it.[NEWLINE]agent: We have checklists that can help you not feel overwhelmed with the process of student loan repayment.[NEWLINE]user: What does the checklist help me with as I work through it?[NEWLINE]agent: It will help with finding out how to make payments and figure out which repayment would be best for you and it can help with knowing what to do if you are having problems repaying.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I create my account?[NEWLINE]agent: You should make sure all your contact information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to consolidate my loans?[NEWLINE]agent: If you consolidate your loans could take longer than 10 years to pay off.[NEWLINE][BOUNDARY][NEWLINE]user: Is it good to review my federal loan history before I graduate or leave school?[NEWLINE]agent: Yes, you should always review your federal student loan history and you can do this by logging in to \"My Federal Student Aid\" and you need to creat an FSA ID you have don't have one.[NEWLINE]agent: Did you know what to look for when reviewing your information?"}
{"id": "superseg_train_3414", "dialogue": "user: dsffsdf[NEWLINE]agent: sdfgfdcxvbcvbdf[NEWLINE]agent: Have you checked the list of options for repayments?[NEWLINE]user: Yes, I have checked some of that information[NEWLINE]agent: Good, that way you can find how to do the repayments and figure out which repayment plan is better for you.[NEWLINE]user: This help that you give me is free?[NEWLINE]agent: Yes, that's right. remember, you never have to pay for help with your student loan.[NEWLINE][BOUNDARY][NEWLINE]user: But how do I know how much I'll have to pay?[NEWLINE]agent: The amount you repay will depend of how much you can afford to pay each month.[NEWLINE]user: So, this will depend basically on my budget, right?[NEWLINE]agent: That's right, that's the best way to afford to pay toward your student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But what happens if at some point I  can not do the payments?"}
{"id": "superseg_train_3415", "dialogue": "user: Hello, can you tell me about the federal student loan borrower?[NEWLINE]agent: Please don't be overwhelmed by loans. Look for information on the subject.[NEWLINE]agent: It is important to review the checklist.[NEWLINE]user: What is the checklist?[NEWLINE]agent: It is important to have information regarding payments.[NEWLINE]user: What is involved in making these payments?[NEWLINE]agent: It is noteworthy that you never have to pay for aid.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to fully reimburse the aid?[NEWLINE]agent: It is important to look for information, the balance can be forgiven.[NEWLINE]user: What forms of payments can I take?[NEWLINE]agent: You have to choose a method but not different methods.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find information with the administration of the institution?"}
{"id": "superseg_train_3416", "dialogue": "user: Hi there. I have a federal student loan but I'm kinda confused about the repayment process, I would like some help with it.[NEWLINE]agent: Sure, don't let the repayment process overwhelm you. We can help you to solve some doubts you may have.[NEWLINE]agent: Have you seen the steps on the check list?[NEWLINE]user: No, I have not. Not yet at least.[NEWLINE]user: Great. But this is a free of charge process? Or I have to pay some extra for your advises?[NEWLINE]agent: It's free. Remember that you will never have to pay for help with your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I heard from some of my friends that my loan can be forgiven if I consolidate it, is that true?[NEWLINE]agent: Yes, if you consolidate your loan you can increase your chances of qualifying for an affordable repayment plan or a loan forgiveness. But you need to see if this is your best option.[NEWLINE][BOUNDARY][NEWLINE]user: And what kind of things helps me in this case?[NEWLINE]agent: Some things that can help you is, if you can afford it, start making some loan payments while you still are in school.[NEWLINE][BOUNDARY][NEWLINE]user: I see, normally the payments are done after I leave the school, right?"}
{"id": "superseg_train_3417", "dialogue": "user: Hello, I have many questions regarding the payment of student loans, can you tell me about it?[NEWLINE]agent: I recommend you not to worry about the subject, and look for information on the subject.[NEWLINE]agent: What can you tell me about the checklist please?[NEWLINE]user: Can you tell me about the checklist please?[NEWLINE][BOUNDARY][NEWLINE]user: It is important that you are clear about the time you intend to pay and in what way.[NEWLINE]agent: It has to be clear that you cannot take several options, and the interest can be high depending on the loan.[NEWLINE]user: Can you help me to establish a payment plan please?[NEWLINE]agent: It is important that you consider various strategies so that you do not fall behind with payments.[NEWLINE]user: Can you explain to me what is the repayment of your total debt?[NEWLINE]agent: It consists in that your remaining balance will be forgiven, for this reason it is important to look for information related to the topic.[NEWLINE]user: What is the process to cancel the loan in full?"}
{"id": "superseg_train_3418", "dialogue": "user: I need help understanding how the student loan repayment process works.[NEWLINE]agent: The student loan repayment process can be overwhelming. I'll be happy to help you understand how to manage and repay your student loans.[NEWLINE]agent: Have you taken a look at the checklist on our site?[NEWLINE]user: No, I haven't seen it.[NEWLINE][BOUNDARY][NEWLINE]user: Should I create an online account with my loan servicer?[NEWLINE]agent: Yes, and it's very important the make sure that your contact information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: How can I figure out what the best repayment plan option is for me?[NEWLINE]agent: The checklist will guide you through this. It will also provide you with information about making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Who handles the billing and services for my federal student loans?[NEWLINE]agent: Your loan servicer is responsible for this. In most cases, you will have one loan servicer for al of your federal student loans, but it is possible that you could have more than one.[NEWLINE][BOUNDARY][NEWLINE]user: When do you begin paying on most loans?"}
{"id": "superseg_train_3419", "dialogue": "user: I am very comfortable with the student loan payment process, could you help me?[NEWLINE]agent: Don't let the student loan repayment process overwhelm you. You can use this checklist to help you manage and pay your federal student loans. that way it would be easier for you[NEWLINE]agent: Do you want to know how to work on this checklist?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Thanks to the checklist, you will discover how to make payments and determine which payment plan is best for you and will know what to do if you have trouble making payments or think you may be eligible for loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: How good and if I should have the lowest monthly payment?[NEWLINE]agent: you can select a payment plan based on income, you can have multiple obions[NEWLINE]user: If I don't select a specific payment plan, what can happen?[NEWLINE]agent: In that case your loan will be included in the Standard Payment Plan. Please note that you can change to a different plan at any time by contacting your loan manager.[NEWLINE]user: Can you explain what happens better if I don't select a specific payment plan?[NEWLINE]agent: there will be no problem since a standard plan is placed and you can change it whenever you want[NEWLINE][BOUNDARY][NEWLINE]user: If I can't make the payments, what should I do?"}
{"id": "superseg_train_3420", "dialogue": "user: I am confused about the student loan repayment process, can you help me?[NEWLINE]agent: Don't let the student loan repayment process overwhelm you. I recommend that you use a checklist to help you manage and pay your federal student loans.[NEWLINE]agent: do you want to do the checklist?[NEWLINE]user: yes I would like it[NEWLINE]agent: This list will help you make payments and determine which payment plan is best for you. And you'll know what to do if you're having trouble making payments or think you might be eligible for loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: With this list can I see plans that will have a refund of up to 20 or 25 years?[NEWLINE]agent: yes but if it is not fully refunded within that time the remaining balance will be forgiven.[NEWLINE][BOUNDARY][NEWLINE]user: If you fail to pay the full amount due on time or if you start to miss payments, including one, will your loan be considered delinquent?[NEWLINE]agent: yes and you may be charged late fees[NEWLINE][BOUNDARY][NEWLINE]user: using Loan Simulator. If I want to pay my loans quickly and I want to afford it, what can I do?[NEWLINE]agent: you must select the standard Payment Plan[NEWLINE][BOUNDARY][NEWLINE]user: When I sign up, what benefit does my payment have automatically taken from your bank account every month?"}
{"id": "superseg_train_3421", "dialogue": "user: Is there a way to estimate my aid I could get?[NEWLINE]agent: Do you want to estimate your federal student aid, but are not ready to actually apply for the aid?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an info about the questions I would need to answer on FAFSA4caster?[NEWLINE]agent: You answer such things as financial and other questions that will help estimate your federal student aid eligibility and most questions are easy.[NEWLINE]user: What would be the best way to get the most accurate estimation?[NEWLINE]agent: It would be best to answer all the questions on FAFSA4caster, even if it is just an estimate to get the most accurate estimation.[NEWLINE][BOUNDARY][NEWLINE]user: How would the information provided by FAFSA4caster to displayed?[NEWLINE]agent: Did you complete all the relevant questions in the FAFSA4caster?[NEWLINE]user: Yes, I have completed all the questions."}
{"id": "superseg_train_3422", "dialogue": "user: What is available for me to estimate my student aid?[NEWLINE]agent: Are you not ready to apply for federal student aid, but want an estimate for future reference?[NEWLINE]user: Yes, I am not ready and just would like an estimate.[NEWLINE]agent: Then you are fortunate enough to get an estimate with FAFSA4caster.[NEWLINE]user: Is the FAFSA4caster free?[NEWLINE]agent: Yes, the FAFSA4caster is free and gives you an estimate of your eligibility for federal student aid and once you are ready to apply fill out your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to compare schools?[NEWLINE]agent: You are certainly able to compare schools by changing the cost of attendance, deleting state aid if you will be an out-of-state student, or modifying the amount of aid available from the school, among others.[NEWLINE][BOUNDARY][NEWLINE]user: Will FAFSA4caster help me understand my options?[NEWLINE]agent: Yes, it is a helpful tool for each person who is not yet ready to fill out a FAFSA form and really is intended for juniors or even younger so parents can start saving up for funding.[NEWLINE][BOUNDARY][NEWLINE]user: Is info provided by FAFSA4caster able to help apply for aid?"}
{"id": "superseg_train_3423", "dialogue": "user: Hi there. I would like to know about estimate the aid that I could receive.[NEWLINE]agent: Sure no problem. But first, let me ask you, are you ready to apply for the aid?[NEWLINE]user: No, not yet. but I would like to know how would it be, if I apply for it.[NEWLINE]user: Great. SO, can you tell me about how the questions on the forms are?[NEWLINE]agent: Sure, no problem. The questions you mean are those on fafasa4caster.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, this will give me an idea of what to expect as aid?[NEWLINE]agent: Yes, once you complete it, the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: But I can do this estimate with that tool?[NEWLINE]agent: Yes, you can try the fafasa4caster.[NEWLINE][BOUNDARY][NEWLINE]user: This is only for high school students or also can be done by anyone?"}
{"id": "superseg_train_3424", "dialogue": "user: Hi I have heard about FAFSA4caster. Could you please tell me what it is?[NEWLINE]agent: Are you thinking of applying for federal student aid?[NEWLINE]user: Yes I am thinking of starting a college degree and would be some financial help and am thinking of applying for federal help.[NEWLINE]agent: Then you should try the FAFSA4caster. This will help if you would like to estimate your federal student aid.[NEWLINE]user: Does it cost anything to use the FAFSA4caster?[NEWLINE]agent: No it does not cost anything, the FAFSA4caster gives you a free estimate of your eligibility for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't know the answer to some of the questions on the 4caster? Some of the information I don't have at this time.[NEWLINE]agent: If you don't have all the information at this time you should answer all the question that are asked by the FAFSA4caster even if you have to estimate or guess.[NEWLINE]user: What types of questions does the FAFSA4caster ask?[NEWLINE]agent: You will have to answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions you will easily be able to answer but there are some questions that you will only be able to answer if you have your federal tax information or bank statements available.[NEWLINE]agent: Are you able to provide this type of information because if not you will not receive the most accurate estimate?"}
{"id": "superseg_train_3425", "dialogue": "user: Hi, can you tell me how to estimate federal aid?[NEWLINE]agent: So far, it is not available to request the debt estimate.[NEWLINE]user: For when would it be available to request the estimate?[NEWLINE]user: What is the FAFSA4caster?[NEWLINE]agent: Do you have to understand all the FAFSA4caster options?[NEWLINE][BOUNDARY][NEWLINE]user: What types of questions can be seen on FAFSA4caster?[NEWLINE]agent: You can find financial and other questions that are used to estimate your eligibility.[NEWLINE]user: What is the most accurate estimate?[NEWLINE]agent: It is vitally important to answer all FAFSA4caster questions.[NEWLINE][BOUNDARY][NEWLINE]user: What does FAFSA4caster consist of?"}
{"id": "superseg_train_3426", "dialogue": "user: Good day. I'd like to know how I can estimate my aid, please.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but you aren't yet ready to apply for aid?[NEWLINE]user: Yes.[NEWLINE]agent: Then you should try FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I use that, what should I do to get the most accurate estimate?[NEWLINE]agent: Be sure to answer all the questions on FAFSA4caster, even if you have to estimate or guess.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the information provided by FAFSA4caster, please?[NEWLINE]agent: Have you completed all the relevant questions in the FAFSA4caster?[NEWLINE]user: Yes, at least I think I did.[NEWLINE]agent: In that case the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Say, what other options do I have with FAFSA4caster?"}
{"id": "superseg_train_3427", "dialogue": "user: By telling me how to estimate my student aid you'd help me a lot.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?[NEWLINE]user: No, I'm ready to apply.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I have completed all the relevant questions in the FAFSA4caster?[NEWLINE]agent: After that the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: What is the FAFSA4caster actually meant for?[NEWLINE]agent: Adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of questions do I need to answer in FAFSA4caster?[NEWLINE]agent: In FAFSA4caster, you answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.[NEWLINE]agent: Do you want to know how to get the most accurate estimate?"}
{"id": "superseg_train_3428", "dialogue": "user: Hey, I need a hand with estimating my aid online.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?[NEWLINE]user: Not quite. I'm ready to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Can I simply fill in the college grants that I hope to receive or do I need an accurate number?[NEWLINE]agent: Yes, you can fill in the amounts of state and college grants, and any scholarships, that you expect or hope to get.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of questions do I need to fill out when I use FAFSA4caster?[NEWLINE]agent: You answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information regarding FAFSA4caster?[NEWLINE]agent: Yes, we do have information provided by FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I select \"calculate\"?"}
{"id": "superseg_train_3429", "dialogue": "user: What kind of counseling is required before I receive my Federal Student Aid?[NEWLINE]agent: Have you heard of entrance counseling?[NEWLINE]user: Yes, but am not sure what it is.[NEWLINE]agent: Entrance counseling is required before you can get your first Direct Subsidized or Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate.[NEWLINE][BOUNDARY][NEWLINE]user: What about TEACH grant counseling?[NEWLINE]agent: You would have to complete TEACH grant initial and subsequent counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What about financial awareness counseling?[NEWLINE]agent: Financial awareness counseling provides tools and information that would help you understand your particular financial aid and help with managing your finances.[NEWLINE][BOUNDARY][NEWLINE]user: Why is PLUS credit counseling required?[NEWLINE]agent: PLUS credit counseling is required if the US Department of Education has sent you information that you have an adverse credit history.[NEWLINE][BOUNDARY][NEWLINE]user: Is Exit counseling necessary?"}
{"id": "superseg_train_3430", "dialogue": "user: Hi there. I would like to have some information related to counseling.[NEWLINE]agent: Do you want to enter into the counseling?[NEWLINE]user: Not, really, but I'm looking information anyway about it.[NEWLINE][BOUNDARY][NEWLINE]agent: I see, well there is always the chance of help others. Are you interested into be in the financial awareness counseling area?[NEWLINE]user: Sounds interesting. But, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: And what about the plus credit counseling?[NEWLINE]user: Thanks, but that doesn't call my attention.[NEWLINE][BOUNDARY][NEWLINE]agent: And as a exit counseling?[NEWLINE]user: mmmmh, that sounds nice. You can give me some more information.[NEWLINE]agent: The exit counselor works with those students who graduate, leave school or get drop out. They help them to provide information about the repayment of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Oh great. That sounds good. What I need to do?"}
{"id": "superseg_train_3431", "dialogue": "user: Hello, what types of advice do you give?[NEWLINE]agent: Among several options we have the entrance Counseling.[NEWLINE]user: Can you inform what the entrance counseling consists of?[NEWLINE][BOUNDARY][NEWLINE]agent: It consists mainly of financial awareness counseling.[NEWLINE]user: What does this procedure consist of?[NEWLINE]agent: Sure, it's meant to provide tools and information to help you understand your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is PLUS Credit Counseling?[NEWLINE]agent: This is important if you have been informed by the US Department of Education that you have an adverse credit history.[NEWLINE][BOUNDARY][NEWLINE]user: Is admission advice recommended before asking for help?[NEWLINE]agent: Exactly, it is important for your first subsidized direct loan, or unsubsidized direct loan as a college student.[NEWLINE][BOUNDARY][NEWLINE]user: When can you ask for advice?"}
{"id": "superseg_train_3432", "dialogue": "user: Hello, can you tell me what types of financial help can I take?[NEWLINE]agent: Among all the available ones, can you take the entrance counseling?[NEWLINE]user: Can you give me information about the entrance counseling?[NEWLINE][BOUNDARY][NEWLINE]agent: Also, what is financial awareness?[NEWLINE]user: Can you inform me of financial awareness?[NEWLINE]agent: This plan is primarily intended to provide tools and information to help you understand your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can you inform me if there is more credit advice?[NEWLINE]agent: It is essential that you seek information about the PLUS Credit Counseling that is necessary if the US Department of Education.[NEWLINE]agent: In addition, adverse credit history within 30 days influences the process.[NEWLINE]user: Can you explain in more detail what such a process consists of?[NEWLINE][BOUNDARY][NEWLINE]user: What is the Departure Counseling please?"}
{"id": "superseg_train_3433", "dialogue": "user: I wanted to know what counseling types there are. Can you tell me, please?[NEWLINE]agent: Of course. Would you like to hear more about entrance counseling?[NEWLINE]user: No, I already know that one.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to hear more about financial awareness counseling?[NEWLINE]user: No, I've read about that one, too.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to hear more about PLUS credit counseling?[NEWLINE]user: Yes, go ahead.[NEWLINE]agent: PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history. PLUS Credit Counseling can be completed voluntarily at any time.[NEWLINE]user: What if I complete the counseling voluntarily and they say I have an adverse credit history after I just completed my counseling?[NEWLINE]agent: In that case your PLUS Credit Counseling requirement will be considered to be fulfilled.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's good to know. And what can you tell me about exit counseling?"}
{"id": "superseg_train_3434", "dialogue": "user: I would like to know what types of counseling are there.[NEWLINE]agent: Of course. Do you want to learn more about entrance counseling?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm looking for TEACH grant counseling instead?[NEWLINE]agent: Then you can complete TEACH Grant Initial and Subsequent Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: And what about financial awareness counseling?[NEWLINE]agent: Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if PLUS credit counseling is completed voluntarily?[NEWLINE]agent: If PLUS Credit Counseling is completed voluntarily and you are determined to have an adverse credit history by the U.S. Department of Education within 30 days of PLUS Credit Counseling completion,\u00a0your PLUS Credit Counseling requirement will be considered to be fulfilled.[NEWLINE][BOUNDARY][NEWLINE]user: Well, what can you tell me about exit counseling?"}
{"id": "superseg_train_3435", "dialogue": "user: Good day. Can you tell me about the different types of counseling, please?[NEWLINE]agent: Of course. Do you want to know more about entrance counseling?[NEWLINE]user: No, I already know that type.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about financial awareness counseling?[NEWLINE]user: Yes, please.[NEWLINE]agent: Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.[NEWLINE][BOUNDARY][NEWLINE]user: Seems useful. I changed my mind. What do you have about entrance counseling?[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about TEACH grant counseling?[NEWLINE]agent: Well, you can complete TEACH Grant Initial and Subsequent Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: Alright then. Finally, how do I begin my exit counseling session?"}
{"id": "superseg_train_3436", "dialogue": "user: You can help me with counseling for financial aid[NEWLINE]agent: Did you want to learn more about Entrance Counseling?[NEWLINE]user: yes[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE]user: can you help me start?[NEWLINE]agent: Yes, we can help you Log In to Start[NEWLINE][BOUNDARY][NEWLINE]user: Do you have info on plus counseling?[NEWLINE]agent: PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history.[NEWLINE]agent: Are you planning on completing PLUS Credit Counseling voluntarily?[NEWLINE]user: no I have to learn more so I'll wait[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question, can you tell me what exit counseling is?"}
{"id": "superseg_train_3437", "dialogue": "user: Hello there. I have some doubts related to the types of counseling.[NEWLINE]agent: Sure, no problem. But which kind of counseling? Maybe the entrance counseling?[NEWLINE]user: No, not that one. That's not the one I'm looking for, I think.[NEWLINE][BOUNDARY][NEWLINE]agent: OK. And what about the financial awareness counseling then?[NEWLINE]user: No, That's not the one either.[NEWLINE][BOUNDARY][NEWLINE]agent: Maybe the plus credit counseling perhaps?[NEWLINE]user: Yes, About that one.[NEWLINE]agent: Alright. The plus credit counseling is required if the u.s. department of education has informed you that you have an adverse credit history and have obtained and endorser or documented to the satisfaction of the u.s. department of education that there are extenuating circumstances related to your adverse credit history.[NEWLINE]agent: Also if you are a plus credit counseling you can complete voluntarily at any time, did you knew that?[NEWLINE]user: No, I wasn't aware of  that. But that's great to know.[NEWLINE][BOUNDARY][NEWLINE]user: And there is any other type of counseling?"}
{"id": "superseg_train_3438", "dialogue": "user: I am in need of lowering or suspending my student loan payments.[NEWLINE]agent: We can help you stay on track to be sucessful at repaying of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for an income-driven repayment plan?[NEWLINE]agent: You federal loan servicer would notify you letting you know if you are eligible and if you qualify for a lower payment amount.[NEWLINE][BOUNDARY][NEWLINE]user: Are there solutions for me because I cannot afford my payment amounts?[NEWLINE]agent: Yes, there are solutions for situations when you cannot afford your repayment of your loans.[NEWLINE][BOUNDARY][NEWLINE]user: I have other quesitons.[NEWLINE]agent: You can find out what loans qualify and you can get additional information about forbearance and other student loan flexibilities due to COVID-19.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not recertify on time for my income-driven repayment plan?[NEWLINE]agent: You would be removed for the income-driven repayment plan and your monthly normal amount would probably increase  if you miss the recertification time.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes to my income-driven repayment plan?[NEWLINE]agent: Do you have an increase in family size or a decrease in income?"}
{"id": "superseg_train_3439", "dialogue": "user: Hi, I have come on hard times and am battling to pay my student loan. Is there a way I could lower my payments for a time?[NEWLINE]agent: Yes there is a way  you can make lower payment, we will help you successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify and apply for an Income-Driven Repayment Plan and am successful with my application, what happens after I apply?[NEWLINE]agent: Once you have applied your federal loan servicer will let you know regarding your eligibility and, if you qualify, what you loan payment amount will be.[NEWLINE][BOUNDARY][NEWLINE]user: I have an Income-Driven Repayment Plan but my income has decreased again what can I do?[NEWLINE]agent: If you income has dropped again you can recertify to have your new income taken into account.[NEWLINE]user: Do I have to recertify every year for my Income-Driven Repayment Plan?[NEWLINE]agent: Yes it is important that you recertify every year.[NEWLINE][BOUNDARY][NEWLINE]user: I have lost my part time job as a result of COVID-19 and am unable to make my payments on my student loan. Can I get help with this?[NEWLINE]agent: Am I correct then in assuming that you will not be able to make any sort of payment on your loan?[NEWLINE]user: Yes that is correct."}
{"id": "superseg_train_3440", "dialogue": "user: Hello, how can I lower or suspend my aid payments?[NEWLINE]agent: We will give you all the advice to carry out your procedures successfully.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me the advice?[NEWLINE]agent: The person in charge of processing your data is the federal loan administrator.[NEWLINE]user: What is the IDR plan?[NEWLINE]agent: You must first request the IDR plan.[NEWLINE][BOUNDARY][NEWLINE]user: How can I change the payment plan based on income please?[NEWLINE]agent: Applies if you meet an increase in family size or a decrease in income.[NEWLINE]user: Can you explain more what you just said?[NEWLINE][BOUNDARY][NEWLINE]user: They are based on your income, in addition to your convenience."}
{"id": "superseg_train_3441", "dialogue": "user: I'm having difficulty keeping up with my student loan payments and need to find a way to lower them.[NEWLINE]agent: I'll do my best to help you stay on the path of sucessful repayment of your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. Should I apply for an Income-Driven Repayment Plan?[NEWLINE]agent: An IDR plan can help make your payments more affordable, because they are based on your income.[NEWLINE]agent: Will you be applying for an IDR plan?[NEWLINE]user: I don't know yet. I need more information about IDR plans first.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter that I just started repaying my loan 6 months ago?[NEWLINE]agent: There are solutions for everyone, regardless of how long they have been repaying their loans.[NEWLINE][BOUNDARY][NEWLINE]user: How long does the suspension of payments due to Covid-19 last?[NEWLINE]agent: They began on March 13th, 2020 and will end on September 30th 2020.[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid defaulting on my loan?"}
{"id": "superseg_train_3442", "dialogue": "user: Is it possible to lower or suspend my student loan payments?[NEWLINE]agent: We can help you with that so you can stay successful at repayment of your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What about during the COVID-19 pandemic?[NEWLINE]agent: All federal student loan borrowers are being placed into an administrative forbearance so no loan payments are due until after September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I can't make repayments because a drop of income?[NEWLINE]agent: You are able to get recertified early so you new lower income will be in affect earlier.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to change my info for my income-driven repayment plan?[NEWLINE]agent: Do you have an increase in family size or a decrease in your income?[NEWLINE]user: No, I have not had a an increase in family size or decrease in income.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for an income-driven repayment plan?"}
{"id": "superseg_train_3443", "dialogue": "user: I want to suspend my student loan payments, due to the current crisis. Can you help me with that?[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE]user: Even if I just started to repay my loan?[NEWLINE]agent: Yes. Whether you are just beginning to repay your student loan s or have been in repayment for a while, sometimes you might have trouble affording your payment amount. Fortunately, there are solutions.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if I don't recertify on time?[NEWLINE]agent: In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I get less income due to the current crisis?[NEWLINE]agent: You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.[NEWLINE][BOUNDARY][NEWLINE]user: That's reassuring. And why should I apply for an income-driven repayment plan?[NEWLINE]agent: An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using the Loan Simulator.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my income-driven repayment plan?[NEWLINE]agent: Have you had an increase in family size or a decrease in income?"}
{"id": "superseg_train_3444", "dialogue": "user: Hello, I need to know if I can somehow lower my student loan payments. Times are tough.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: That's reassuring. But what if I don't recertify on time?[NEWLINE]agent: In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I don't want that. What can you tell me about the process of recertification?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to recertify your income-driven repayment plan?[NEWLINE]user: Yes, please tell me more about that.[NEWLINE]agent: Enrollment in an income-driven repayment plan is good for one year. Before the year is over, you need to recertify your income and family size to stay on the plan.[NEWLINE]agent: Can you NOT afford your current income-driven payments because you've had a drop in income?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: Then you can recertify early to have your new income taken into account right away.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I provide relief to student loan borrowers during the COVID-19 national emergency?"}
{"id": "superseg_train_3445", "dialogue": "user: I'd like to suspend my student loan payments, but I don't know if or how I can.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can you tell me more about deferment and forbearance, for starters?[NEWLINE]agent: Yes. You can learn more about deferment and forbearance on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, then I guess I'll check there. What options do I have if I had a decrease in income?[NEWLINE]agent: You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Is there a way to get temporary relief?[NEWLINE]agent: A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also tell me why I should apply for an income-driven plan?[NEWLINE]agent: Yes. An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using Loan Simulator.[NEWLINE]agent: Do you want to know what to do after you apply?"}
{"id": "superseg_train_3446", "dialogue": "user: You can help me by telling me how to suspend my student loan payments. I can't pay them at the moment.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my income-driven repayment plan somehow?[NEWLINE]agent: Did you have an increase in family size or a decrease in income?[NEWLINE]user: No, nothing of that has changed. Just my expenses.[NEWLINE][BOUNDARY][NEWLINE]user: Does your website have any information about forbearance?[NEWLINE]agent: Yes, you can learn more about deferment and forbearance on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I recently had a decrease in income?[NEWLINE]agent: In that case you can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's good to know. Can I get some temporary relief, too?"}
{"id": "superseg_train_3447", "dialogue": "user: Could you help me understand how to repay my federal student loan without going into default?[NEWLINE]agent: First you should understand your loan agreement, make sure you know all loan info, and make sure to get ahold of your loan servicer when you might have trouble making your payment.[NEWLINE]agent: Have you missed a payment or made a payment late?[NEWLINE]user: Yes, I have missed a payment.[NEWLINE]agent: Then you would be considered delinquent and late fees probably will be added to what is due; but there is a chance that you could avoid default by contacting your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an easy way to track my loans online?[NEWLINE]agent: Yes, you can find out about all your federal student loans from the US Department of Education by signing in to \"My Federal Student Aid\".[NEWLINE][BOUNDARY][NEWLINE]user: What are the most important steps to avoid default of student loans?[NEWLINE]agent: Always try to avoid default first of all and take the time to comprehend your loan agreements and what are the exact loan types you are getting; and never borrow more money than you need or more than you expect to pay back.[NEWLINE]user: What should I do if my federal student loan is delinquent?[NEWLINE]agent: You should look into the Student Loan Debt Collection Assistant, which the US Department of Education developed along with Consumer Financial Protection Bureau because it has tools that will give you access to special repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: What is my promissory note?"}
{"id": "superseg_train_3448", "dialogue": "user: Hello, can you advise me to pay your student loan?[NEWLINE]agent: It has to be pending in relation to the payment systems, so it is recommended that you contact your pre administrator.[NEWLINE]agent: Since it can bring complications by not making a payment in the stipulated time.[NEWLINE]user: What if I don't make a payment on time?[NEWLINE]agent: As penalties, charges may be generated for late payment charges, among other things.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me more about loans?[NEWLINE]agent: It is important to cancel in a stipulated time and request loans that you can pay.[NEWLINE]user: What is the purpose of the Loan Debt Collection Assistant?[NEWLINE]agent: It is a tool that aims to give information on how to access the full range of special payment options available to you.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what would happen if I can't make a monthly payment?[NEWLINE]agent: It is important that you seek information from your loan servicer.[NEWLINE]user: Can you tell me about this topic?"}
{"id": "superseg_train_3449", "dialogue": "user: What if I lost my job and cannot make my monthly student loan payment?[NEWLINE]agent: Are you not able to make your payment at this time?[NEWLINE]user: Yes, I am not able to make my student loan payment.[NEWLINE]agent: You should contact your loan servicer as quick as possible and they could help you with options at this time.[NEWLINE]user: Could I just let the delinquency or default notices alone until I can pay it?[NEWLINE]agent: It is smart to never ignore your delinquency or default notices from your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What about my promissory note?[NEWLINE]agent: You should always read your promissory note because it is a legal document and once signed it means you are legally responsible to repay your loan according to the terms.[NEWLINE][BOUNDARY][NEWLINE]user: Is consolidation a good choice?[NEWLINE]agent: Yes, you might want to combine your multiple federal student loans into a single Direct Consolidation Loan to make payments easier; but there could be tradeoffs so make sure you understand everything.[NEWLINE][BOUNDARY][NEWLINE]user: What steps should I take to avoid default?"}
{"id": "superseg_train_3450", "dialogue": "user: Hello, can you advise me on the mechanisms to pay your federal student loan without falling into default?[NEWLINE]agent: There are several mechanisms, such as extending your loan contract. In addition to contacting your administrator.[NEWLINE]user: What if you don't make a payment on time?[NEWLINE]agent: Primarily, you may be charged late fees.[NEWLINE][BOUNDARY][NEWLINE]user: Is it worth highlighting the importance of avoiding payment default?[NEWLINE]agent: It is important to note that it is important that you do not borrow more than you need or more than you expect to be able to pay.[NEWLINE][BOUNDARY][NEWLINE]user: You can give me more information on the subject.[NEWLINE]agent: I recommend you contact your loan servicer for information on the subject.[NEWLINE][BOUNDARY][NEWLINE]agent: It is vitally important to avoid defaulting on payments to invite additional payments.[NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: You can also read carefully to fully understand their loan agreement.[NEWLINE]user: What does it mean that the federal loan is delinquent?"}
{"id": "superseg_train_3451", "dialogue": "user: I would like to know what happens if I cannot make my monthly payment?[NEWLINE]agent: Do you have any kind of problem making your monthly payments?[NEWLINE]user: it is not my case I just need to inform about it[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps to pay my federal student loan?[NEWLINE]agent: Before going through the steps you should make sure to contact your loan servicer if you are having trouble making payments can help you avoid default.[NEWLINE]user: ok but if i don't make a payment on time what can i expect?[NEWLINE]agent: Please note that if your loan is delinquent and late fees may apply. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan servicer immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Can my loan servicer help me if I can't pay? What could be an option?[NEWLINE]agent: if you can help for example to obtain a deferment or leniency on your debt[NEWLINE]user: if i get many monthly notice message i can ignore it"}
{"id": "superseg_train_3452", "dialogue": "user: I'm having trouble making the payments on a loan[NEWLINE]agent: So you are having trouble making your monthly payments?[NEWLINE]user: yes[NEWLINE]agent: You can contact your loan servicer and they can help you understand your options[NEWLINE][BOUNDARY][NEWLINE]user: any advice I could have used before getting the loan?[NEWLINE]agent: You should fully understand your loan agreement and the type of loan you are receiving[NEWLINE][BOUNDARY][NEWLINE]user: can I combine loans to get better payments?[NEWLINE]agent: Yes, you can combine your multiple federal student loans into a single Direct Consolidation Loan to simplify repayment.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do to avoid default?[NEWLINE]agent: You need to fully understand your loan agreement and the types of loans you are receiving. Don't borrow more than you need or more than you expect to be able to repay.[NEWLINE][BOUNDARY][NEWLINE]user: what happens after I miss a payment or two?"}
{"id": "superseg_train_3453", "dialogue": "user: What steps can I take to successfully repay my federal student loan and avoid default?[NEWLINE]agent: It is important to stay on top of your loan information, and making sure to contact your loan servicer if you are having trouble making payments can help you avoid default.[NEWLINE]agent: Do you want to know what happens if you don't make a payment on time or if you don't?[NEWLINE]user: yes[NEWLINE]agent: ok note that if this happens your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to avoid non-compliance?[NEWLINE]agent: Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay[NEWLINE][BOUNDARY][NEWLINE]user: how can i track my loans online[NEWLINE]agent: Find information on all your federal student loans from the US Department of Education by logging in to \"My Federal Student Aid\".[NEWLINE][BOUNDARY][NEWLINE]user: What is a point for which loans, scholarships or study and work funds must be repaid?[NEWLINE]agent: Please note that it is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.[NEWLINE][BOUNDARY][NEWLINE]user: what advice can you give me to avoid non-compliance"}
{"id": "superseg_train_3454", "dialogue": "user: I would like to know what happens if I cannot make my monthly payment?[NEWLINE]agent: Do you have trouble making your monthly payments?[NEWLINE]user: yes[NEWLINE]agent: You should contact your loan manager immediately. Your loan manager can help you understand your options.[NEWLINE][BOUNDARY][NEWLINE]user: ok but If my federal student loan is delinquent, what should I do?[NEWLINE]agent: You should consult the Student Loan Debt Collection Assistant, which was developed by the US Department of Education in collaboration with the Office of Consumer Financial Protection. The tool provides information on how to access the full range of special payment options available to you.[NEWLINE][BOUNDARY][NEWLINE]user: ok I understand and can I simplify the refund with the consolidation?[NEWLINE]agent: Yes You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application[NEWLINE][BOUNDARY][NEWLINE]user: Loans, unlike most grants, scholarships or study and work funds, must be repaid under what conditions?[NEWLINE]agent: The first thing you should know is that before you owe from the Office of the Consumer Financial Protection is Read your promissory note.[NEWLINE]user: and what is your promissory note?"}
{"id": "superseg_train_3455", "dialogue": "user: How would I go about applying for a Total and Permanent Disability Discharge (TPD)?[NEWLINE]agent: You would need to complete a TPD discharge application and send it in along with any required documents to Nelnet, the TPD discharge servicer.[NEWLINE]user: How can I learn more about applying for this TPD discharge and obtain an application?[NEWLINE]agent: You should take the time to visit our TPD Discharge website at disabilitydischarge.com and select \"Application Process\".[NEWLINE][BOUNDARY][NEWLINE]user: If I have SSDI or SSI could I qualify for TPD discharge?[NEWLINE]agent: Yes and you would have to send a copy of the reward letter or Benefits Planning Query showing that you your next scheduled disability review would be five to seven years or more from date of your last SSA disability determination.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after I submit a TPD discharge application?[NEWLINE]agent: Did you receive something from Nelnet stating they received it?[NEWLINE]user: No, I do not know if they received it.[NEWLINE][BOUNDARY][NEWLINE]user: Could a representative apply on my behalf and help me during the TPD discharge process?"}
{"id": "superseg_train_3456", "dialogue": "user: Hi, if I have a disability can I qualify for a federal loan discharge?[NEWLINE]agent: Sure, in the event of a TPD discharge for total and permanent disability it frees you from having to pay a loan from the Federal Direct Loan Direct Loan Program.[NEWLINE]agent: But qualifying for a TPD download is primary.[NEWLINE]user: Can you inform me of the requirements to qualify for a TPD download please?[NEWLINE]agent: Above all, it is important to complete and send a TPD download request, in addition to justifying the disability.[NEWLINE]user: Can you explain more what was mentioned above?[NEWLINE]agent: This plan frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Loan Program.[NEWLINE][BOUNDARY][NEWLINE]agent: Pero es importante que primero califiques para la descarga de TPD.[NEWLINE]user: Please can you tell me how I qualify for that plan?[NEWLINE][BOUNDARY][NEWLINE]agent: First of all you have to make a TPD download request.[NEWLINE]user: How do I carry out such a process?[NEWLINE][BOUNDARY][NEWLINE]agent: In addition, a representative can submit a request on my behalf to facilitate the process.[NEWLINE]user: I wonder if any family member can complete the whole process?[NEWLINE][BOUNDARY][NEWLINE]agent: Sure, you can do the whole process.[NEWLINE]user: Can you tell me what steps are followed after submitting a registration application for TPD?[NEWLINE]agent: Of course, after receiving the request you will be given the respective instructions."}
{"id": "superseg_train_3457", "dialogue": "user: Do I qualify for a discharge of my federal student loan?[NEWLINE]agent: You can qualify if you are totally or permanently disabled.[NEWLINE]agent: Are you totally and permanently disabled?[NEWLINE]user: Yes I am.[NEWLINE]agent: To qualify you must complete and submit a TPD discharge application, along with various documentation.[NEWLINE][BOUNDARY][NEWLINE]user: What if I submit VA documentation?[NEWLINE]agent: We will notify you that your obligation has been discharged based on VA documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Through the document, who does the term \"we\", \"our\", and \"us\" refer to?[NEWLINE]agent: The US Department of Education.[NEWLINE]user: What other documents will I need?[NEWLINE]agent: You will need documents that show that you meet our requirements for being considered totally and permanently disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for a TPD discharge by having a doctor certify that I am disabled on an application?[NEWLINE]agent: Is your disability expected to result in death?[NEWLINE]user: Sadly, yes.[NEWLINE]agent: I am terribly sorry to hear that. You can have your doctor certify on the TPD discharge application that you are unable to engage in any substantial gainful activity due to a physical or mental impairment.[NEWLINE][BOUNDARY][NEWLINE]user: Does a TPD discharge mean that I won't have to repay my loan back?"}
{"id": "superseg_train_3458", "dialogue": "user: what comes next after I'm given a permanent disability discharge on a loan?[NEWLINE]agent: That will depend on the type of documentation you submitted to show us that you qualified for a TPD discharge[NEWLINE][BOUNDARY][NEWLINE]user: well what if I submitted VA documentation?[NEWLINE]agent: Has it been determined that you are totally and permanently disabled based on documentation from the VA?[NEWLINE]user: no I want to gather info so I'm prepared[NEWLINE]user: so how would I qualify by submitting VA documentation?[NEWLINE]agent: You can qualify for a TPD discharge by providing documentation from the VA that shows you have received a VA disability determination because you 1 have a service-connected disability that is 100 percent disabling; or 2 are totally disabled based on an individual unemployability rating.[NEWLINE]user: for vets right?[NEWLINE]agent: Correct, If you are a veteran[NEWLINE][BOUNDARY][NEWLINE]user: what is going on after we do the permanent disability discharge application?"}
{"id": "superseg_train_3459", "dialogue": "user: Hello, can you tell me what would happen if I was approved to register for TPD?[NEWLINE]agent: It is related to the TPD download but you should check if it qualifies for such a process.[NEWLINE][BOUNDARY][NEWLINE]user: What is the documentation to present?[NEWLINE]agent: It consists of verifying that you are totally and permanently disabled to qualify.[NEWLINE]user: Can you explain more about the VA documentation?[NEWLINE]agent: It is important that you look for information regarding Nelnet.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need more detailed information about the TPD download?[NEWLINE]agent: I recommend you visit the TPD download website and look for information regarding the topic.[NEWLINE][BOUNDARY][NEWLINE]user: It sets out the various processes to be followed, such as supporting eligibility.[NEWLINE]agent: It is noteworthy that this occurs within 12 months from the date you are notified.[NEWLINE][BOUNDARY][NEWLINE]user: What does VA disability consist of?"}
{"id": "superseg_train_3460", "dialogue": "user: What would happen if my obligation to repay my loans or satisfy my TEACH grant obligation is reinstated?[NEWLINE]agent: You would again be responsible to repay your loans with the terms of your promissory note that you signed.[NEWLINE]agent: Did you apply for a discharge of loans?[NEWLINE]user: Yes, I applied for a discharge.[NEWLINE]agent: Your status of your loans would go back to the status they were before you applied for the discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a veteran that proved I am totally and permanently disabled?[NEWLINE]agent: You would be considered to have received the discharge for a federal tax purposes on the date the discharge was approved.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to resume repayment on my previously discharged loans?[NEWLINE]agent: Yes, you must resume repayment of your previously discharged loans or acknowledge that you are once again responsible to meet the terms and conditions of your TEACH grant service obligation.[NEWLINE]user: I received a TPD discharge but would like to go back to school, could I get more student loans or TEACH Grants?[NEWLINE]agent: Actually you would be able to but some conditions would need to be met.[NEWLINE]user: What if I received a TPD discharge based on VA documentation?"}
{"id": "superseg_train_3461", "dialogue": "user: Hello, can you clarify for me what is the discharge of your federal loans?[NEWLINE]agent: It mainly consists of a TPD discharge for total and permanent disability frees you from having to pay a loan, but you must qualify for such a plan.[NEWLINE]agent: It is vitally important to qualify for a TPD download.[NEWLINE]user: Please can you tell me what requirements are required to qualify?[NEWLINE]agent: Sure, it's important to complete and submit a TPD download request. also provide a series of documents that show that.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how I qualify for a TPD download?[NEWLINE]agent: To this end, you must meet various requirements to achieve this end.[NEWLINE]user: What documentation should you submit?[NEWLINE]agent: It is important that you find the information in the Department of Veterans Affairs.[NEWLINE]user: Can you expand that information more?[NEWLINE]agent: In addition, it is vitally important that you visit the SSA Social Security Administration.[NEWLINE]user: What is the purpose of SSA Social Security?[NEWLINE]agent: Of note, you can qualify for the plan by providing documentation from one of three sources.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?"}
{"id": "superseg_train_3462", "dialogue": "user: Hello, can you tell me if you have total disability can you qualify for a discharge of your federal loans?[NEWLINE]agent: Of course, it is important that you download the TPD for total and permanent disability.[NEWLINE]user: What requirements are needed to qualify for a TPD download?[NEWLINE]agent: It is noteworthy that you must complete and submit a TPD download request. In addition to sending some documents related to the topic.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if it is mandatory to present the documents?[NEWLINE]agent: It is not necessary, you just have to complete and submit the application.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain the TPD download in more detail?[NEWLINE]agent: Mainly it consists of freeing from having to pay a Program loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how can I qualify for a TPD download?[NEWLINE]agent: Sure, to qualify for such a plan you must provide documentation from one of three sources.[NEWLINE]user: Can you explain more what you just mentioned please?[NEWLINE]agent: As a first step you should visit the Department of Veterans Affairs VA.[NEWLINE]user: Perfect, and what else should I keep in mind?[NEWLINE]agent: You must follow other processes to demonstrate that you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the amounts to be canceled?"}
{"id": "superseg_train_3463", "dialogue": "user: Could you please give me some information about finding out how to get a discharge of my federal student loans if I have recently become disabled?[NEWLINE]agent: A total and permanent disability discharge relieves you from having to repay a William D. Ford Federal District Loan Direct Loan Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation.[NEWLINE]agent: Are you attempting to qualify for the total and permanent disability discharge?[NEWLINE]user: I am not at this time.  I am just needing to seek information about the possibility.[NEWLINE]user: Does this type of discharge actually also apply for TEACH Grant service obligations?[NEWLINE]agent: It does indeed.[NEWLINE][BOUNDARY][NEWLINE]user: How would I be able to show that I qualify for the TPD discharge of my loan and obligations?[NEWLINE]agent: Do you have documentation from either the Department of Veterans Affairs, the SSA, or a physician?[NEWLINE]user: I do have that documentation, yes.[NEWLINE]agent: Is your documentation from the Department of Veterans Affairs?[NEWLINE]user: It is.[NEWLINE]agent: You will be able to use that documentation to show that you qualify for a TPD discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more in depth information about TPD discharges?"}
{"id": "superseg_train_3464", "dialogue": "user: What would happen if my TPD discharge request would be denied?[NEWLINE]agent: If it is determined that you don't qualify for a TPD discharge, Nelnet will notify you of the reason for the denial of your application.[NEWLINE]user: I have not been denied, but would like to know what would happen if I could not qualify for a TPD discharge.[NEWLINE][BOUNDARY][NEWLINE]user: If my loan would be discharged due to TPD, would I have to pay taxes on the discharged loan amount?[NEWLINE]agent: If you have showed that you are totally and permanently disabled based on documentation from the SSA or a doctor's certification meaning that you are subject to a three-year postdischarge monitoring period, you are considered to have received the discharge for federal tax purposes a the end of the postdischarge period and that is the federal tax period that you would have to use.[NEWLINE][BOUNDARY][NEWLINE]user: How should I let Nelnet know that I want to apply and request a TPD discharge?[NEWLINE]agent: You do that by phone or by e-mail.[NEWLINE][BOUNDARY][NEWLINE]user: What does Nelnet notify me of after I am declared disabled?[NEWLINE]agent: Nelnet will notify you that you will be subject to a three-year posdischarge monitoring period that begins on the date the discharge is approved, and that your obligation to repay your loans or complete your TEACH Grant service obligation will be reinstated if you don't meet certain requirements at any time during this monitoring period.[NEWLINE][BOUNDARY][NEWLINE]user: What does qualifying for a discharge relieve me of?"}
{"id": "superseg_train_3465", "dialogue": "user: What would happen if my TPD discharge request would be denied?[NEWLINE]agent: Has your request been denied?[NEWLINE]user: It has.[NEWLINE]agent: Then you already know that Nelnet has notified you of the reason for the denial of your discharge application and has explained that you may ask for reevaluation of your discharge application if you provide new information that supports your eligibility for discharge within 12 months of the date you were notified that your discharge application had been denied.[NEWLINE][BOUNDARY][NEWLINE]user: Would approval of my discharge have done anything about my TEACH Grant service obligation?[NEWLINE]agent: A TPD discharge relieves you from having to complete a TEACH Grant service obligation.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to reapply, where can I find more information about TPD discharge?[NEWLINE]agent: Do you have internet access?[NEWLINE]user: I do.[NEWLINE]agent: You can visit the website at disabilitydischarge.com.[NEWLINE][BOUNDARY][NEWLINE]user: If I reapply with better documentation and can get my loan discharged due to TPD, would I have to pay taxes on the discharged loan amount?"}
{"id": "superseg_train_3466", "dialogue": "user: What about making payments?[NEWLINE]agent: The US Department of Education has several loan servicers that handle billing and other services on loans for William D. Ford Federal Direct Loans and for loans through FFEL and loans the ED later purchased.[NEWLINE]agent: Do you have automatic monthly debit of your loan payments?[NEWLINE]user: No, I have not set up automatic monthly debit payments from my checking or savings account.[NEWLINE]agent: Do you need to make a payment by postal mail?[NEWLINE]user: No, I do not mail my payment in.[NEWLINE]user: Would I receive a discount for signing up for debit withdrawal of my payments?[NEWLINE]agent: Yes, you would receive.25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do when having trouble making my federal student loan payments?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_3467", "dialogue": "user: Hi there. I would like to get some information related to the repayment of loans.[NEWLINE]agent: Sure, we can help you to make a plan to successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And when do I have to start paying this loan?[NEWLINE]agent: You start paying once you graduate., drop below half-time enrollment or if you leave school.[NEWLINE]agent: Is your student loan a direct subsidized or unsubsidized one or a federal family education loan?[NEWLINE]user: Not really... Well, I am not sure.[NEWLINE]agent: Is your loan a plus one?[NEWLINE]user: Yes, the one I got is that one.[NEWLINE]agent: Great. If that's the case you'll start to repay your loan just before it's payout.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But what will happens if by chance I miss any of the payments?[NEWLINE]agent: In that case, is very important to stay in touch with your loan servicer, specially if you have any struggles to make payments on your loans.[NEWLINE]user: I see. And if I can't make payments at all?"}
{"id": "superseg_train_3468", "dialogue": "user: Hello, I need information related to student payments please?[NEWLINE]agent: It is vitally important that you develop a plan that allows you to pay off your loan on time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what the grace period consists of?[NEWLINE]agent: Of course, it is a plan that applies to most types of federal loans.[NEWLINE]user: Can you give me more information on that topic?[NEWLINE]agent: This plan applies after graduation.[NEWLINE]user: What does that plan consist of?[NEWLINE][BOUNDARY][NEWLINE]user: What electronic media does the information reach?[NEWLINE]agent: Keep an eye on his email, usually the information arrives by this means.[NEWLINE][BOUNDARY][NEWLINE]user: What if the loan payments cannot be made?"}
{"id": "superseg_train_3469", "dialogue": "user: who are we really dealing with when we get a direct loan?[NEWLINE]agent: The U.S. Department of Education uses several loan servicers to handle the billing and other services on loans for the William D. Ford Federal Direct Loan Program[NEWLINE]agent: Did you have any questions on automatic debits?[NEWLINE]user: nope I will pay another way[NEWLINE]agent: Would you like to know how to make a payment by postal mail?[NEWLINE]user: no I want to know more about loans[NEWLINE]user: what other loans do other places handle for you?[NEWLINE]agent: The U.S. Department of Education also uses several loan servicers to handle the billing and other services on loans for that were made under the Federal Family Education Loan Program and that ED later purchased.[NEWLINE]agent: Would you like information on repayment plan options?"}
{"id": "superseg_train_3470", "dialogue": "user: What is something I should do before student loan repayment begins?[NEWLINE]agent: You should have a plan that would keep you on track to pay back your loan on time and in full before repayment begins.[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact my loan servicer if I am struggling to make payments?[NEWLINE]agent: Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments.[NEWLINE][BOUNDARY][NEWLINE]user: What is the grace period for federal student loans?[NEWLINE]agent: For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Do I really have a grace period of six month?[NEWLINE]agent: Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What loan servicers are used to make payments to?[NEWLINE]agent: The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.[NEWLINE]agent: Did you set up automatic monthly debit payments for your loan from your checking or savings?[NEWLINE]user: No, I have not set up automatic payments.[NEWLINE]agent: Do you send your payment by mail?"}
{"id": "superseg_train_3471", "dialogue": "user: Hi, I need to make regular payments on my student loan. What sort of options are available to make this easier for me?[NEWLINE]agent: You can set up a Standard Repayment Plan with  your loan servicer. If this does not work for you you can tell your loan servicer that you would like a different repayment plan. It is best to contact your loan servicer about repayment of  your loan.[NEWLINE]agent: Would you like to schedule an automatic monthly electronic debit for the repayment of your loan?[NEWLINE]user: No I don't think I would like that.[NEWLINE]agent: Would you prefer to made a payment on your loan by sending a check by mail?[NEWLINE]user: Yes I would like to pay by check.[NEWLINE]agent: That can be done. You will have to contact your loan servicer and ask for their mailing address and you can then mail them a check.[NEWLINE][BOUNDARY][NEWLINE]user: What are my options for making a payment of my loan?[NEWLINE]agent: You can contact your loan servicer who will advise you as to how to make payments on your loan.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about changing my repayment plan if my financial circumstances change?[NEWLINE]agent: It is best to contact your loan servicer about changing your repayment plan. However, you might want to use the Loan Simulator to get a look at which plans you may be eligible for and see estimates for how much  you would pay monthly before contacting your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: I have not been able to make a couple of loan payments in the last months and am wondering what I should do about it?"}
{"id": "superseg_train_3472", "dialogue": "user: Could you possibly give me some tips and pointers on developing a plan that would put me on track for student loan repayment in full and on time?[NEWLINE]agent: Before your repayment begins, develop a plan that puts you on track.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to get an interest rate deduction on a Direct Loan?[NEWLINE]agent: If you schedule an automatic monthly electronic debit of your loan payment from your bank account, you may receive a 0.25% interest rate deduction on your Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some more information about the types of repayment plans available?[NEWLINE]agent: Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a grace period after graduation?[NEWLINE]agent: After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Would that be when I would have to begin making payments?[NEWLINE]agent: Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.[NEWLINE]agent: Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?[NEWLINE]user: Yes, it is."}
{"id": "superseg_train_3473", "dialogue": "user: how student loan payments are handled[NEWLINE]agent: Well the US Department of Education uses multiple loan managers to handle billing and other loan services for the William D. Ford Federal Direct Loan Direct Loan Program and for loans made under the FFEL Program of Federal Family Education Loans and that ED later purchased[NEWLINE]agent: do you want to make a payment?[NEWLINE]user: If I want to know more about this topic and make payments[NEWLINE]agent: You will receive a 0.25% interest rate deduction on direct loans. Contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: ok i understand and what things should i avoid?[NEWLINE]agent: One thing you definitely want to avoid is going default! This occurs when you are at least nine months behind on your student loan. The consequences of default include damage to your credit rating and future indebtedness.[NEWLINE]user: What if it's not up to me and I can't make payments?[NEWLINE]agent: contact your loan servicer to find out your options.[NEWLINE][BOUNDARY][NEWLINE]user: How can I make a payment by post?[NEWLINE]agent: you must contact your loan servicer for the mailing address[NEWLINE][BOUNDARY][NEWLINE]user: Can you forgive the student loan?"}
{"id": "superseg_train_3474", "dialogue": "user: I'm looking for information regarding benefits planning, can you help me?[NEWLINE]agent: Are you planning for your own future?[NEWLINE]user: Yes I am[NEWLINE]agent: You need to think about what your family would do if you died now. Social Security can help your family, provided you have earned enough Social Security credits through your work[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with the benefits planner? Thank you for your answer. Now, suppose I announce a death. What happens next?[NEWLINE]agent: Are you asking in behalf of your spouse or parent records?[NEWLINE]user: Not, not at all.[NEWLINE]agent: Are you asking for a retirement or disability situation on your own record?[NEWLINE]user: No, neither that.[NEWLINE]agent: Are you asking because you're not getting any benefits?"}
{"id": "superseg_train_3475", "dialogue": "user: Can you help me with planing the benefits for my survivors?[NEWLINE]agent: Are you planning for the future of your survivors?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But I want to know if my family would get any help from Social Security after my passing.[NEWLINE]agent: yes, Social Security can help your family if you have earned enough credits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about if ever the adult child is already receiving disability benefits in his own record, can he still get benefits on my record?[NEWLINE]agent: He still should check if he can get benefits on his parent's record. Higher benefits might be payable and he could be entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: If I am widowed, at what age can I have benefits and for what benefits?[NEWLINE]agent: She can get reduced benefits as early as age 60 or full benefits at full retirement age. If she's 50 years old she could get the benefits if she's disabled and her disability started 7 years or earlier before your death.[NEWLINE][BOUNDARY][NEWLINE]user: what if she remarries after my death?[NEWLINE]agent: if she remarries after age 60, 50 if disabled, she would still qualify for the benefits on your social security records.[NEWLINE]user: And if she receives a pension not covered by Social Security?"}
{"id": "superseg_train_3476", "dialogue": "user: I need help planning for my survivors.[NEWLINE]agent: Are you currently planning for the future of your survivors?[NEWLINE]user: Yes, I am.[NEWLINE]agent: If you have earned enough Social Security credits, then Social Security can help your family should you die now.[NEWLINE][BOUNDARY][NEWLINE]user: Can my stepfather receive the benefits too?[NEWLINE]agent: He can if he became your stepfather before you turned 16.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask a follow-up question for other Things? Will my 62-year-old mother's benefits be affected if she remarries?[NEWLINE]agent: She will continue to qualify for benefits on the deceased spouse's Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: are the kids eligible for benefits after they turn 18?[NEWLINE]agent: Are they unmarried children under 18, or up to age 19 and attending elementary or secondary school full time and the children of a worker who died?"}
{"id": "superseg_train_3477", "dialogue": "user: I want to know about planning Social Security benefits for the future in case I die.[NEWLINE]agent: Are you already planning for the future?[NEWLINE]user: Yes, I am[NEWLINE]agent: Since you are already thinking about what your family would need in case you die, I can tell you that Social Security can help your family if you have earned enough credits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: I have doubts about applying for my Social Security benefits, as I told you I am thinking about my future, could I do these online? or should I go to an office?[NEWLINE]agent:  If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria you can complete your application online[NEWLINE]user: yes[NEWLINE]agent: Oh okay no problem[NEWLINE][BOUNDARY][NEWLINE]user: Does my spouse get benefits?[NEWLINE]agent:  Even if you never worked under Social Security,s you may still qualify for benefits if you are the[NEWLINE][BOUNDARY][NEWLINE]user: How can I get benefits"}
{"id": "superseg_train_3478", "dialogue": "user: can you tell me about planning for social security benefits for my survivors?[NEWLINE]agent: Are you currently planning for their future?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But just to know, what if I left a surviving divorced spouse?[NEWLINE]agent: If your marriage lasted for at least 10 years, then they could receive the same benefits as your widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about disability eligibility: can you work in any other capacity?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that seems unfair to me, that is, if I lasted with my wife for 9 years and 11 months, would social security really help my family if I died?[NEWLINE]agent: Yes, if you earn enough social security credits then Social Security would help your survivors with the benefits you earn while working.[NEWLINE][BOUNDARY][NEWLINE]user: Could my widow apply for disability benefits after my death?[NEWLINE]agent: She would need to contact Social Security at 1-800-772-1213. The process could get faster if she completes an Adult Disability Report before her appointment.[NEWLINE]user: Please, tell me about the benefits she could get and at what age?[NEWLINE]agent: your widow could get reduced benefits as early as age 60 or full benefits at full retirement age. If she suffers from a disability, she could get the benefits as soon as she turns 50 if the disability started before your death or up to 7 years after your death.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount my family can get from Social Security?"}
{"id": "superseg_train_3479", "dialogue": "user: Yes maybe you can help me with the forms for benefit planning?[NEWLINE]agent: Are you interested in planning for the future?[NEWLINE]user: Yes I would like to prepare in the eventuality that I die.[NEWLINE]agent: If you have earned enough Social Security credits through your work, Social Security can help your family financially.[NEWLINE][BOUNDARY][NEWLINE]user: Would my partner benefit from this?[NEWLINE]agent: Yes if they have not remarried in the interim and if they take care of your child who is under age 16 or disabled and receives benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about Social Security requirements for eligibility, could I get benefits if I was a surviving spouse?[NEWLINE]agent: Yes, but you can not receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: And what if, for example, I applied for disability benefits as a survivor: is there any way to speed up the process? I'm asking for a friend.[NEWLINE]agent: Yes, there is. You can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment. We use the same definition of disability for widows and widowers as we do for workers.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for explaining. Back to my initial question. What if I was a surviving widow, who is already receiving retirement benefits?"}
{"id": "superseg_train_3480", "dialogue": "user: I need some information on benefits planning.[NEWLINE]agent: I can help you with this. Are you planning for your future?[NEWLINE]user: No, I am planing for my wife Sally.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If Sally remarries after I die should she apply for my benefits?[NEWLINE]agent: Yes, she can.[NEWLINE][BOUNDARY][NEWLINE]user: I do have low vision though[NEWLINE]agent: Ok no problem, we can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if when we divorce before I die, what benefits will Sally be entitled to?[NEWLINE]agent: So she would be a surviving divorced spouse?[NEWLINE]user: Yes, just trying to figure out her future without me.[NEWLINE]agent: Ok, I see. Sally would continue to receive the benefits after your death provided your marriage lasted 10 years or more.[NEWLINE][BOUNDARY][NEWLINE]user: I want to make sure that I plan for my family. How do I know if I have earned enough Social Security credits through my work?"}
{"id": "superseg_train_3481", "dialogue": "user: I want to know how to plan for the social security benefits for my survivors.[NEWLINE]agent: Are you currently planning for their future?[NEWLINE]user: Yes, I am[NEWLINE]agent: then you can rest assured that they will receive Social Security help if you manage to earn enough social security benefits through your work.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I would also like to find out about the benefits for my spouse or wife, how to know the benefits that I will have, and at the time of death of the family member how to notify?[NEWLINE]agent: We should be notified right away when a person dies; but you cannot report a death or apply for survivors benefits online.[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: Yes, I need to report a death.[NEWLINE]agent: You can call 1-800-772-1213 TTY 1-800-325-0778 between the hours of 7.a.m and 7 p.m. Monday through Friday to talk to a Social Security Representative to report a death.  You can also, visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to provide benefits for survivors?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with minors when I die?[NEWLINE]agent: If you are the unmarried child under 18 up to 19 if attending elementary or secondary school full time of a worker who dies they can be eligible for survivors benefits."}
{"id": "superseg_train_3482", "dialogue": "user: Hi, I want to know how to apply for disabilty benefits for family members.[NEWLINE]agent: You'll need the Social Security numbers of each member of your family that may be eligible for benefits.[NEWLINE]agent: Is your spouse also applying for benefits?[NEWLINE]user: No, that's not the case.[NEWLINE]agent: Do you have proof of the marriage?[NEWLINE]user: Yes, I do.[NEWLINE]user: What can I do in case I don't have all the required documents?[NEWLINE]agent: If you need the benefits now, don't delay applying for it, we'll help you get all the documents and information needed.[NEWLINE][BOUNDARY][NEWLINE]user: just in case my application is denied. Can I request an appeal?[NEWLINE]agent: we have a free TTY number for people with hearing impairments to request an appeal, 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the online tools, and what are the advantages of calculators?"}
{"id": "superseg_train_3483", "dialogue": "user: I have recently become permanently disabled. How do I apply for Social Security?[NEWLINE]agent: To apply, you will have to provide information about yourself including your Social Security number, information about your health history including doctors names and addresses, dates of any hospital visits, and a list of medication and the dosage you take.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide any information about the others who live in my home?[NEWLINE]agent: Yes. If any other members of your household qualify for benefits, their social security numbers and proof of their ages will be needed.[NEWLINE]agent: Do I need a proof of marriage if my husband is applying for benefits, as well?[NEWLINE]user: Yes. A proof of marriage is required if your spouse is applying for benefits too.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not clear on whether or not I am qualified for benefits. Is there a place where I could get more information about this?[NEWLINE]agent: Yes, more information about this topic can be found in your SSI booklet on page 5 under \"Your income and resources\".[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about this, I have few points, is there any method to estimate the benefits that I will be able to obtain?[NEWLINE]agent: Then you can go and use one of our benefit calculator, so you can estimate your future retirement, disability or survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: These things can be completed using the computer, right?[NEWLINE]agent: Are you goind to try it online?[NEWLINE]user: No, i'm only curious about it.[NEWLINE]agent: In any cse, you would be willing to do that process, even if we are not able to process your request?[NEWLINE]user: Sure, why not."}
{"id": "superseg_train_3484", "dialogue": "user: What can I do if my application for disability benefits is denied?[NEWLINE]agent: We can deny your application if we decide you don't meet the requirements to get the benefits after reviewing your application. But, you have the right to ask for a second review.[NEWLINE]user: So if I disagree with your decision I can ask for y application to be reviewed again?[NEWLINE]agent: Yes, and in the notice you receive after getting your application denied, you can see the instructions on how to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to application to be reviewed again. Is there a different process for advocates?[NEWLINE]agent: Are you helping someone do their application?[NEWLINE]user: Yes, I'm filing for my sister.[NEWLINE]agent: Yes, there are additional things you will need to know.[NEWLINE][BOUNDARY][NEWLINE]user: Are disability and supplemental the same thing?[NEWLINE]agent: There are 2 programs depending on your employment history and income.[NEWLINE]user: Is the information I need to have the same for both?"}
{"id": "superseg_train_3485", "dialogue": "user: What can I do if my disability benefits application is denied?[NEWLINE]agent: if your application is denied is due to, after reviewing your case, we decide that you don't meet the requirements for disability benefits. But you can appeal our decision.[NEWLINE]agent: Do you disagree with our decision?[NEWLINE]user: Yes, what can I do now?[NEWLINE]agent: you have the right to ask for another review. In the denial notification you receive, you can see the instructions to appeal the decision.[NEWLINE]user: what would happen if I don't have enough social security credits to qualify for disability benefits?[NEWLINE]agent: In that case, you can still qualify for Supplemental Security Income (SSI) if you have limited income and resources.[NEWLINE]user: do you have any TTY number for deaf people?[NEWLINE]agent: Yes, we have the toll-free TTY number 1-800-325-0778[NEWLINE]user: Can a deaf person request an appeal through that TTY number?[NEWLINE]agent: Yes, they can.[NEWLINE]user: Where can I get more information about SSI?"}
{"id": "superseg_train_3486", "dialogue": "user: My application has been denied what do I do?[NEWLINE]agent: Read if your application is Denied on our website[NEWLINE]agent: and read  If you disagree with our decision[NEWLINE]user: ok[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications are there I can read?[NEWLINE]agent: There is Apply Online For Disability Benefitss Disability,  Benefitss  and  Disability Starter Kit[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the survivors benefits?[NEWLINE]agent: Use our Survivors Planner to learn  how your family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: Can I do this online?[NEWLINE]agent: you can complete your application online[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?"}
{"id": "superseg_train_3487", "dialogue": "user: What original documentation do I need to get a Social Security Card for my child?[NEWLINE]agent: Firstly we need to establish citizenship[NEWLINE]agent: Have you already established your child's US citizenship with us?[NEWLINE]user: Yes I have[NEWLINE]agent: The original documentation needed for citizenship is a US birth certificate or US passport[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't inform you of my child's name change?[NEWLINE]agent: This could delay any tax refund due to you or your child[NEWLINE][BOUNDARY][NEWLINE]user: What is needed if I have already established my child's name with your department?[NEWLINE]agent: null[NEWLINE]agent: Have you changed your child's name on their Social Security card?"}
{"id": "superseg_train_3488", "dialogue": "user: Hello, I need to get a Corrected Card for my child. Can you help me?[NEWLINE]agent: Did you change the name of your child?[NEWLINE]user: No, I didn't change his name.[NEWLINE]agent: Does he works?[NEWLINE]user: No, he doesn't.[NEWLINE]agent: You need to tell us when your child's name changes or it could cause him some inconveniences. Your child hasn't changed his name?[NEWLINE]user: No, he hasn't changed his name.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What could I use as proof of identity to show to Social Security?[NEWLINE]agent: You could use your U.S. driver's license or a state-issued non-driver identification card.[NEWLINE]user: Any other document I could use?[NEWLINE]agent: You can also use your U.S. passport.[NEWLINE]user: And for my child, what kind of document can I use as his proof of identity?[NEWLINE]agent: You must use a document that shows his name, identifying info, recent photography, or parents' names.[NEWLINE][BOUNDARY][NEWLINE]user: can I use copies of the documents needed?"}
{"id": "superseg_train_3489", "dialogue": "user: Hello. I need information about corrected cards for U.S. born children.[NEWLINE]agent: ok, first, have you changed your child's name?[NEWLINE]user: I haven't[NEWLINE]agent: Is your child currently working?[NEWLINE]user: No, he isn't working.[NEWLINE]agent: Just so you know, it could cause you inconveniences if you don't tell us about your child's name change.[NEWLINE]user: But, I haven't changed my child's name.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What I want to know right now is, what original documents do I need to apply for a corrected card?.[NEWLINE]agent: null[NEWLINE]agent: have you established with us the citizenship of your child?"}
{"id": "superseg_train_3490", "dialogue": "user: What documents do I need to obtain a corrected card for my child?[NEWLINE]agent: The documents you need will depend on whether or not your child is a U.S. citizen.[NEWLINE]agent: Have you established your child's U.S. citizenship with us?[NEWLINE]user: No, I have not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I don't have an identity document for my child with his prior name on it. What can I do?[NEWLINE]agent: An unexpired identity document with your child's new name can be accepted as long as we can establish his/her identity in our records.[NEWLINE]user: Do you know about Social Security regulations, what if I need to change my name on my Social Security card?[NEWLINE]agent: You have to prove your legal name change. You'll need to provide any document that proves that you legally changed your name[NEWLINE]user: What documents are accepted as proof of identity?[NEWLINE]agent: Acceptable documents have to be current and show your name, identifying information, date of birth and a recent photograph.[NEWLINE]user: Please, give me some examples of acceptable documents."}
{"id": "superseg_train_3491", "dialogue": "user: My child's\u00a0Social Security Cardhas the wrong name on it, how do I get it changed?[NEWLINE]agent: Have you legally change your child 's name because of adoption, court order or any other reason?[NEWLINE]user: No he has the same name as at birth.[NEWLINE]agent: Is your child employed at the moment?[NEWLINE]user: Yes he has a summer job.[NEWLINE]agent: Once the error is corrected, his employer must be informed as well.[NEWLINE][BOUNDARY][NEWLINE]user: One more question for the documents that I will be needing, what do I need in order to get a new card?[NEWLINE]agent: The documents you need will depend on whether or not you are an established U.S. citizen.[NEWLINE]user: I am a U.S. citizen. What documents will I need?[NEWLINE]agent: If you don't have the documents required, you can use your employee ID card, but it must not be expired and it must include your date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way else I can obtain a card without contacting Social Security?[NEWLINE]agent: No. You must contact Social Security to receive a new Social Security card.[NEWLINE][BOUNDARY][NEWLINE]user: Are the documents that I need different depending on whether I'm a citizen or not?"}
{"id": "superseg_train_3492", "dialogue": "user: I need to amend my daughter's Social Security Card, how do I proceed?[NEWLINE]agent: Have you legally changed your child 's name as a result of adoption, a court order or some other reason?[NEWLINE]user: Yes she was adopted and took her stepfather's name.[NEWLINE]agent: Well then you definitely need to tell Social Security so that you can get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What documents must I present?[NEWLINE]agent: We accept the Final adoption decree with the new name as proof.[NEWLINE]user: I was just thinking about asking about  Social Security. What if you don't have all of the necessary documents?[NEWLINE]agent: If we don't receive the documents within 10 days we can look at other documents as long as they aren't expired and show your name and identifying information such as a birthday or a photo.[NEWLINE]user: What counts as proof of identity?[NEWLINE]agent: Any document that isn't expired that has information about you such as a driver's license or passport.[NEWLINE]user: What specific cards show proof of identity?[NEWLINE]agent: You can use a U.S. driver's license, a state ID card, or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to request a replacement card online?"}
{"id": "superseg_train_3493", "dialogue": "user: What documents will I need to get a corrected card for my son?[NEWLINE]agent: The documents you will need will depend on whether your son is a U.S. born citizen or a foreign born citizen.[NEWLINE]user: He is a U.S. citizen, but what documents do I need to verify this with Social Security?[NEWLINE]agent: ITo verify your son's citizeship, we will need to see a U.S. birth certificate or an U.S. passport.[NEWLINE]user: Will this prove his identity?[NEWLINE]agent: Yes, this will prove your son's identity.[NEWLINE][BOUNDARY][NEWLINE]user: Understood, and regarding the monthly Medicare premiums, if I am single and I file an individual tax return, what happens to my monthly premiums for 2020?[NEWLINE]agent: Then the chart on our website applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: If I give you current tax information, can you update your records?[NEWLINE]agent: Yes, we'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you determine that I'm a higher-income beneficiary?"}
{"id": "superseg_train_3494", "dialogue": "user: Hello. Will you help me correct my child's social security card?[NEWLINE]agent: Sure. Have you legally changed your child's name?[NEWLINE]user: No. my child's name has not changed.[NEWLINE]agent: Is your child employed?[NEWLINE]user: Yes, she is working.[NEWLINE]agent: Your child will need to tell her employer that she is correcting her social security card.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the replacement procedure? What do I do if I can't find one of the documents needed?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: and Health insurance card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: and the American Military Identification Card?[NEWLINE]user: neither"}
{"id": "superseg_train_3495", "dialogue": "user: What documents do i need?[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship.[NEWLINE]user: ok yes that applies to me[NEWLINE]agent: If you have not already established your child 's U.S. citizenship with us, [19] we need to see proof of U.S. citizenship[NEWLINE]user: What documents do I need?[NEWLINE]agent:  Citizenship[NEWLINE]user:  If the document you provide as evidence of your child 's legal name change does not give us enough information to identify your child in our records or if you changed your child 's name more than four years ago[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records[NEWLINE]user:  If you do not have an identity document in your child 's prior name[NEWLINE]agent:  we may accept an unexpired identity document in your child 's new name, as long as we can properly establish your child 's identity in our records[NEWLINE]user: what others do i need?"}
{"id": "superseg_train_3496", "dialogue": "user: How can I apply for disability benefits?.[NEWLINE]agent: You can apply for these benefits as soon as you become disabled.[NEWLINE]agent: Are you ready to apply now?[NEWLINE]user: Yes, I'm ready.[NEWLINE]agent: then you can complete your application online or call our toll-free number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: what other resources do you guys have published that I can use to get more information?.[NEWLINE]agent: Among our publications, there are, Apply Online For Disability Benefits, Disability Benefits, and Disability Starter Kit.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a way to contact you guys for applying in case of hearing impairments?[NEWLINE]agent: yes, sure. You can use our TTY number 1-800-325-0778. Or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply without having all of the required documents?[NEWLINE]agent: We actually recommend you to apply as soon as possible. We'll help you get all the information needed to complete the process.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, in my case, I was self-employed. Is there anything else I need to do?"}
{"id": "superseg_train_3497", "dialogue": "user: How do I apply for disability benefits?[NEWLINE]agent: A person should apply for benefits as soon as they become disabled.[NEWLINE]agent: Are you currently disabled and ready to apply for benefits?[NEWLINE]user: Yes, I'm ready to apply.[NEWLINE]agent: Do you happen to have a hearing disability?[NEWLINE]user: Yes, I'm deaf.[NEWLINE]agent: For those with hearing impairements, you can call 1-800-325-0778. You can also visit your local Social Security office.[NEWLINE]user: Can I apply right now?[NEWLINE]agent: Since you are disabled, you can apply right away.[NEWLINE]user: What if I'm inquiring about benefits for someone other than myself?[NEWLINE]agent: Please read about what you need for this.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have all the documents I need to apply?[NEWLINE]agent: Don't delay applying for benefits. We can help you obtain the documents you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough work credits to obtain Social Security disability benefits?[NEWLINE]agent: In this case, you may still qualify for SSI if you have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call my local Social Security office for help with applying?"}
{"id": "superseg_train_3498", "dialogue": "user: Please help me get information about social security's disability benefits.[NEWLINE]agent: The first thing you have to know is that you should apply for the disability benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply now?[NEWLINE]user: No, not now.[NEWLINE]agent: Do you have any hearing impairment?[NEWLINE]user: I do, yes.[NEWLINE]agent: in that case, you can use our TTY number 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the disability starter kits. Are the kits available in Spanish?[NEWLINE]agent: Yes, the kits are available in English and Spanish, with versions for adults and for children under the age of 18.[NEWLINE]user: What are the kits for anyways?[NEWLINE]agent: You can use our Disability Starter Kit to help you get ready for the disability interview or online application.[NEWLINE][BOUNDARY][NEWLINE]user: and, what about those that can't get enough credits to qualify for Social Security disability benefits?[NEWLINE]agent: In case people don't have enough credits for the disability benefits, they could qualify for the Supplemental Security Income (SSI) if they have limited income and resources.[NEWLINE]user: How can I appeal a decision if my application gets rejected?[NEWLINE]agent: If your application is denied you have the right to ask us to review your application again and in the notice, you receive from us, that says that you don't qualify, you'll find instructions on how to appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What personal information do I have to give to apply for the benefits?"}
{"id": "superseg_train_3499", "dialogue": "user: Help me apply for disability benefits.[NEWLINE]agent: If it's your case, you should apply for the benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply for the benefits now?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Ok, you can either complete your application online or call our toll-free phone number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: What document should I give as self-employed?[NEWLINE]agent: In your case, you should provide a copy of your federal tax return.[NEWLINE][BOUNDARY][NEWLINE]user: and, can you give me any other resources to get more information?[NEWLINE]agent: Yes, you can check the publications Apply Online For Disability Benefits, Disability Benefits, Disability Starter Kit, and other publications available for you.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to inform about the medications I'm currently taking?[NEWLINE]agent: Yes, that's one of the information you are required to provide. The names and dosages of all the medications you are taking.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and where can I get more information about SSI?"}
{"id": "superseg_train_3500", "dialogue": "user: how do I apply for disability benefits?[NEWLINE]agent: first, it's always recommended to apply for the benefits as soon as you become disabled.[NEWLINE]agent: Do you want to apply now?[NEWLINE]user: Yes, I'd like to apply now.[NEWLINE]agent: You can do it by completing your online application or you can call our toll-free number 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: and what information would be required from my family members if they want to apply too?[NEWLINE]agent: for those that qualify for the benefits, they should provide their social security number and proof of age.[NEWLINE]user: And if it is my wife who wants to apply?[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to help her apply for the disability benefits?[NEWLINE]agent: You can read all the information you need on our publications.[NEWLINE][BOUNDARY][NEWLINE]user: Is there only one chance to be approved? or can I apply more than once?[NEWLINE]agent: If your application is denied you have the right to ask us to review your application again.[NEWLINE]user: Is there a TTY number my wife can use? she's deaf."}
{"id": "superseg_train_3501", "dialogue": "user: How can apply for disability benefits?[NEWLINE]agent: first of all, you should apply for the benefits as soon as you become disabled.[NEWLINE]agent: Are you ready to apply now?[NEWLINE]user: no, not yet.[NEWLINE]agent: Do you have any hearing impairment?[NEWLINE]user: I do, yes.[NEWLINE]agent: when you need to contact us you can use our TTY number 1-800-325-0778.[NEWLINE]user: What other option do I have?[NEWLINE]agent: You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to give when I apply.[NEWLINE]agent: You will be asked for your social security number and proof of age. Also, the names, addresses and phone numbers of any medical institution or professional that attended your case. And the medications you are currently taking.[NEWLINE]user: And if I'm self-employed?[NEWLINE]agent: you can provide a copy of your federal tax return.[NEWLINE]user: Any other personal information I need to provide?"}
{"id": "superseg_train_3502", "dialogue": "user: I need help applying for disability benefits.[NEWLINE]agent: If you are disabled, you can apply for disability benefits right away.[NEWLINE]agent: Have you recently become disabled and are ready to apply?[NEWLINE]user: Yes, I was injured in an accident and I'm no longer able to work.[NEWLINE]agent: There are many ways that you can apply for benefits including completing an online application or calling our toll free number and applying over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information will I need to apply for benefits?[NEWLINE]agent: Social Security will need to collect personal information from you to qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is your toll free number to apply?[NEWLINE]agent: Our toll free number is 1-800-722-1213.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of personal information do they need from me?[NEWLINE]agent: You will need to provide your Social Security number and a proof of your age, information about your doctors, caseworkers, hospitals, and any clinics that you received care from and the dates, and a list of medications you are taking.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hard of hearing. Do you have an alternative phone number for the hearing impaired?"}
{"id": "superseg_train_3503", "dialogue": "user: How soon do someone need to apply for disability benefits?[NEWLINE]agent: You need to apply as soon as you have been classified as disabled.[NEWLINE]agent: Are you ready now?[NEWLINE]user: No I'm missing information.[NEWLINE]agent: Are you hearing impaired?[NEWLINE]user: Yes I'm hard of hearing.[NEWLINE]agent: Either you can call us at TTY at or visit your local Social Security office.[NEWLINE]user: What if I'm helping my mother apply?[NEWLINE]agent: Read this information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I give the information about the doctors and appointments or must the information come directly from my doctor?[NEWLINE]agent: You may prepare a list of visits and medications but also provide medical records.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do in the event that my application is denied?"}
{"id": "superseg_train_3504", "dialogue": "user: I am looking for a Corrected Card for my foreign born child who is a US citizen[NEWLINE]agent: Have you changed your child's name legally for any reason?[NEWLINE]user: Yes, my child's name has been changed legally[NEWLINE]agent: In this case, you need to inform Social Security, who can then proceed to get a Corrected Card for your child[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need for this process?[NEWLINE]agent: If you have no original documents as sought, we will look for other documents. Any of these documents must be current, show your name, date of birth or age and preferably a recent photograph[NEWLINE]user: I see. Another document-related issue. What if one of the necessary documents is missing and I am unable to replace it?[NEWLINE]agent: That depends. Do you have an employee identification card?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: Yes, we do have one of those.[NEWLINE]agent: Then you'll only need a U.S. passport and that should be enough.[NEWLINE]user: What if I don't have the old name of my child on any of those though?"}
{"id": "superseg_train_3505", "dialogue": "user: I need information on how to get a corrected card for a foreign-born US citizen child.[NEWLINE]agent: Have you changed your child's name recently?[NEWLINE]user: Yes, I have.[NEWLINE]agent: then you have to inform Social Security so that your child can get a corrected card.[NEWLINE]user: Can I use photocopies of the documents required?[NEWLINE]agent: No, only originals or certified copies.[NEWLINE][BOUNDARY][NEWLINE]user: what if the documents I have as proof of my child's name change are not enough to identify him on your records?[NEWLINE]agent: Then you have to provide us a legal document with your child's previous name as shown in our records.[NEWLINE]user: what if I don't have a document with his old name?[NEWLINE]agent: Then, we can accept an unexpired document with your child's new name if it contains enough information to identify your child on our records.[NEWLINE]user: what would be an acceptable document to identify him?"}
{"id": "superseg_train_3506", "dialogue": "user: I need to know how I can get a Corrected Card for my son.[NEWLINE]agent: Did you change your son's name because of adoption, court order, or any other reason?[NEWLINE]user: Yes, I changed his last name.[NEWLINE]agent: Ok, great. In order to get a corrected card you need to tell Social Security.[NEWLINE]user: What would happen if I didn't inform you of my new name?[NEWLINE]agent: If you didn't tell us, it may prevent your wages from being posted and may cause delays when filing your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I better get on it then. What documents do I need?[NEWLINE]agent: We will ask to see some documents, that must not be expired and must show your name, date of birth and a recent photograph. Like an employee identification card.[NEWLINE]user: What about a US driver's license or a state identification card?[NEWLINE]agent: Yes, those work fine.[NEWLINE]user: Will I also need proof of name change? Like a marriage document."}
{"id": "superseg_train_3507", "dialogue": "user: I need to get a corrected card for my son.[NEWLINE]agent: Have you legally changed your son's name?[NEWLINE]user: Yes, his last name has changed.[NEWLINE]agent: Is your son currently working?[NEWLINE]user: No, he doesn't work.[NEWLINE]agent: You are in need of a new card due to a legal name change. Is that correct?[NEWLINE]user: Yes, I'd like to receive a new card, but is it really necessary?[NEWLINE]agent: Yes, because having the wrong name on his card may delay you are your son's tax refund in the future.[NEWLINE][BOUNDARY][NEWLINE]user: I know I shouldn't have waited so long, but my son's name was changed 5 years ago. Will this be an issue in verifying his identity?[NEWLINE]agent: No, there will not be an issue as long as you have an identity document with your son's prior name on it.[NEWLINE]user: Can you tell me on what documents do I need to submit as a proof of identity in getting my new card?"}
{"id": "superseg_train_3508", "dialogue": "user: I need to know what documents i need because i have a corrected card for a foreign born u.s. citizen child[NEWLINE]agent: Did you legally change your child's name?[NEWLINE]user: Yes i did change it[NEWLINE]agent: Then yes, it is important to tell Social Security so you can get a corrected card[NEWLINE][BOUNDARY][NEWLINE]user: Do i need to show proof of who they are?[NEWLINE]agent: Yes we will need proof of their identity[NEWLINE][BOUNDARY][NEWLINE]user: Do i need to send the original documents?[NEWLINE]agent: Yes, you are required to have the original documents or certified copies[NEWLINE][BOUNDARY][NEWLINE]user: What identification do i need to provide?[NEWLINE]agent: I can tell you what information is required[NEWLINE]user: What if i cannot have all the documents within 10 days?"}
{"id": "superseg_train_3509", "dialogue": "user: Hi, I need to change my sons name on his Social Insurance Card. What documents do I need?[NEWLINE]agent: I can help you figure that out. What is his citizenship?[NEWLINE]agent: And have you previously established his citizenship with us before?[NEWLINE]user: He is American, however I have never contacted you before about it.[NEWLINE]agent: We will need to see proof of his U.S. citizenship. We can only accept certain documents for this.[NEWLINE]user: What if I changed my sons name a long time ago and my documentation isn't great?[NEWLINE]agent: We will need to see an identity document in his name before the change. It is ok if it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: Can I present copies of documents?[NEWLINE]agent: Yes, they must be originals, not photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of identity can be used?[NEWLINE]agent: You can present a U.S. driver's license or a state issued identification card.[NEWLINE]user: Ok, not sure I have those? What can be accepted from my son?[NEWLINE]agent: We will accept the child's adoption decree or state driver's ID card.[NEWLINE][BOUNDARY][NEWLINE]user: If we don't tell my sons employer what could happen?"}
{"id": "superseg_train_3510", "dialogue": "user: Hi, my daughter Molly was foreign born, but a U.S. Citizen. I need to correct her Social Security card.[NEWLINE]agent: Did you change Molly's name because of adoption or court order?[NEWLINE]user: No, neither of those apply.[NEWLINE]agent: Is Molly employed?[NEWLINE]user: Yes, she is. She works at the library on weekends.[NEWLINE]agent: Great! Make sure that her employer is aware of the correction.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I could use the certification report of birth as a proof of U.S citizenship?[NEWLINE]agent: Yes, we can accept only certain documents as proof of U.S. citizenship. The Certification of Report of Birth DS-1350 is one of them[NEWLINE]user: What other documents are accepted as proof of U.S. citizenship?[NEWLINE]agent: We can accept only certain documents as proof of U.S. citizenship. These include : Certification of Report of Birth DS-1350, Consular Report of Birth Abroad FS-240, U.S. passport, Certificate of Citizenship N-560/N-561, and Certificate of Naturalization N-550/N-570[NEWLINE]user: Also since my kid doesn't have a passport what else would be acceptable?"}
{"id": "superseg_train_3511", "dialogue": "user: How do I change information on a card for a foreign born U.S. citizen child?[NEWLINE]agent: For what reason do you want to change the child's name on the card?[NEWLINE]user: I don't need to change her name but something else on the card?[NEWLINE]agent: Is  your child working?[NEWLINE]user: No she is not working.[NEWLINE]agent: Has your child's name been changed?[NEWLINE]user: No she name has not changed.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have all the original documents that are required for the change?[NEWLINE]agent: If you don't have the documents we will ask to see other document eg an employee identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Do documents have to be current?[NEWLINE]agent: Yes we do not accept documents that have expired.[NEWLINE][BOUNDARY][NEWLINE]user: Are there a number of different documents that I will need?"}
{"id": "superseg_train_3512", "dialogue": "user: I need a corrected card for a child?[NEWLINE]agent: Is your child a u.s. citizen[NEWLINE]user: no[NEWLINE]agent:  you need to tell Social Security so that your child can get a corrected card[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing  what other documents do I need? What documents do I need to show?[NEWLINE]agent: To show proof of your new status we only accept the following documents:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240, CRBA[NEWLINE]user: Are there any other documents that I need to show?[NEWLINE]agent: You are also required to show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: Do I need to prove that I'm still a student?[NEWLINE]agent: If you are an F-1 student we need a status letter from your school identifying you as such.[NEWLINE]user: Do I still need to keep my immigration documents?"}
{"id": "superseg_train_3513", "dialogue": "user: I need to get a corrected card for non-citizen adults[NEWLINE]agent: have you change your name or became a U.S. citizen?[NEWLINE]user: Yes, I changed my name.[NEWLINE]agent: then you have to inform Social Security so they can update your records and issue a new card.[NEWLINE][BOUNDARY][NEWLINE]user: can I use my non-work Social Security number for work?[NEWLINE]agent: no, you can't. If you do we'll inform DHS.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to show proof of my U.S. citizenship before I can get a new card?[NEWLINE]agent: Yes, if you haven't already done so, you need to prove your US citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: In case I change my name, do I have to inform my employer only?[NEWLINE]agent: You'd have to inform your employer and Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I use as proof of citizenship?[NEWLINE]agent: Only certain documents are accepted as proof of U.S. citizenship, like the US passport, Certificate of Naturalization, etc.[NEWLINE]user: In case I change my name, can I use my previous ID as an identity document for the process of getting a corrected card?"}
{"id": "superseg_train_3514", "dialogue": "user: what documents do I need to get a Social Security Card?[NEWLINE]agent: null[NEWLINE]agent: Have you legally change your name?[NEWLINE]user: I did change my name.[NEWLINE]agent: then you should first inform Social Security.[NEWLINE]user: where can I apply for a work authorization?[NEWLINE]agent: You can go to either the Department of Homeland Security DHS, U.S or the Citizenship and Immigration Services USCIS[NEWLINE]user: for F-1 students currently working in curricular practical training what else is needed?[NEWLINE]agent: in that case, the Form I-20 must be provided together with the employment page completed and signed by your school official.[NEWLINE]user: In case I need to give you as an evidence of a legal name change, can I use my old document, with my previous name?[NEWLINE]agent: yes, that would work if you changed your name more than two years ago, four if you are under 18, and your ID is not enough to identify you in our records.[NEWLINE]user: What can I do if DHS did not authorize me to work?"}
{"id": "superseg_train_3515", "dialogue": "user: Hello, I want to know about corrected cards for noncitizen adults.[NEWLINE]agent: Have you change your name or became a U.S. citizen?[NEWLINE]user: I did become a U.S. citizen, yes.[NEWLINE]agent: then you should inform Social Security so your records can be updated and you can get issued a new card.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have permission to work.[NEWLINE]agent: As a lawfully admitted noncitizen, you still have many benefits without having a social security number. You can do business with a bank, obatin private health insurance, apply for educational test, etc.[NEWLINE]user: tell me abbout M-1 students.[NEWLINE]agent: for M-1 students, they need to show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status to show their immigration status.[NEWLINE]user: Let me ask you again about what I can do without a social security number. If I need to get a driver's license, can I actually get a social security number?[NEWLINE]agent: no, if that's your only purpose for asking a social security number, then no, you can't.[NEWLINE]user: In case I change my name, do I have to inform my employers?"}
{"id": "superseg_train_3516", "dialogue": "user: Hello, I need to correct some information regarding my Social Security Card.[NEWLINE]agent: Yes I'm sure I can help you. Have you changed your name or recently become a U.S. citizen?[NEWLINE]user: Neither of those things, no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am a foreign student F-1 and would like to work on campus. Do I need a Social Security Card?[NEWLINE]agent: Yes and you must provide a letter from your designated school official that confirms your identity and   your current school status.[NEWLINE]user: When I am working how would I proceed if I need to change my name?[NEWLINE]agent: You must notify us as well as your employer.[NEWLINE]user: Does the letter from my employer need to have my new name?[NEWLINE]agent: Yes the school official must use the correct name on your status letter.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive a new card with my new name?"}
{"id": "superseg_train_3517", "dialogue": "user: Hello I need to change some information on my Social Security card.[NEWLINE]agent: Have you recently changed your name, or become a U.S. citizen?[NEWLINE]user: I am now considered a U.S. citizen.[NEWLINE]agent: Due to the change in your immigration status, Social Security must be notified so we can update our records.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about my Social Security Card information update. What do I need to do or show?[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records[NEWLINE]user: What if the document does not give enough information?[NEWLINE]agent: you must show us an identity document in your child 's prior name as shown in our records if  does not give us enough information to identify your child in our records if you changed your child 's name more than four years ago[NEWLINE]user: What do I need as proof of identity?[NEWLINE]agent: U.S. driver 's license or a ] State - issued non - driver identification card[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to tell my childs employer?[NEWLINE]agent: yes you need to tell your childs employer if your child is working[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't find those documents?"}
{"id": "superseg_train_3518", "dialogue": "user: I would like some help correcting my existing Social Security Card.[NEWLINE]agent: Did you changed your name recently?[NEWLINE]user: No I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I get my new card?[NEWLINE]agent: We will mail your card as soon as your immigration documents have verified and we have all of your information.[NEWLINE][BOUNDARY][NEWLINE]user: If I become a permanent resident do I need to reapply?[NEWLINE]agent: If your immigration status has changed, you will need to notify Social Security so your records can be updated and when necessary, we might issue you a new card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not been approved to work yet by the Department of Homeland Security?[NEWLINE]agent: Your name will be changed on our records but we can not issue you a corrected card.[NEWLINE]user: If I have changed my name but don't have proof how do I proceed?"}
{"id": "superseg_train_3519", "dialogue": "user: I want to know how to get a Social Security card. What documents do I need?[NEWLINE]agent: null[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I have to give proofs of working?[NEWLINE]agent: Yes, we need to see evidence of your current employment status. You should ask your employer to write a letter and to sign and date it. Or you could use a recent pay slip.[NEWLINE]user: In case I change my name, should I use an ID with my current name or my old ID to you guys?[NEWLINE]agent: If the ID with the current name is not enough to identify you on our records then you have to provide your previous ID with your previous name as shown in our records?[NEWLINE]user: What information should be included in my employer's letter?[NEWLINE]agent: The letter must describe your current job, employment start date, your working hours and your supervisor's name and phone number.[NEWLINE][BOUNDARY][NEWLINE]user: ok, one more thing, what would be the right time to file the disability application for Social Security?"}
{"id": "superseg_train_3520", "dialogue": "user: Please tell me about corrected cards for noncitizen adults[NEWLINE]agent: Have you change your name, became a U.S. citizen or your immigration status changed?[NEWLINE]user: No, none of those.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I just have some doubts, like what documents would I need to prove my identity.[NEWLINE]agent: Well, you would be asked for your U.S. immigration documents, like the I-551 Permanent Resident Card.[NEWLINE][BOUNDARY][NEWLINE]user: And for F-1 students?[NEWLINE]agent: F-1 students must show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status[NEWLINE][BOUNDARY][NEWLINE]user: what other documents would Social Security ask?[NEWLINE]agent: The I-94 Arrival / Departure Record in an unexpired foreign passport is another accepted document.[NEWLINE][BOUNDARY][NEWLINE]user: What if DHS doesn't authorize me for work after a name change?[NEWLINE]agent: in that case, we can change your name in our records but we can't issue a corrected card.[NEWLINE]user: Can I work even if I'm assigned a non-for-work social security number?"}
{"id": "superseg_train_3521", "dialogue": "user: What documents do I need to change my Social Security Card?[NEWLINE]agent: I can help you with that. I assume this is in relation to a name change.[NEWLINE]agent: Have you changed your name because of marriage, divorce or court order?[NEWLINE]user: No, none of that applies.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What documents will I need to change my name?[NEWLINE]agent: We only accept certain documents.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out the time it takes to determine the disability, how much would it be?[NEWLINE]agent: Social Security benefits become available after the sixth full month of disability.[NEWLINE]agent: Do you have any more questions about the waiting period?[NEWLINE]user: If I became disabled a year ago but apply this month, do I still have to wait six months?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can read on my own to help me with all of this?"}
{"id": "superseg_train_3522", "dialogue": "user: How much would my family receive from Social Security after my death?[NEWLINE]agent: There's a limit but it varies. Generally, it's between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: Is this limit more than the sum of the benefits payable to your family members?[NEWLINE]user: It's not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse remarries after turning 60?[NEWLINE]agent: if your surviving spouse remarries after turning 60 they would still qualify for the Social Security benefits on your Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the monthly benefits? Who else is eligible for the benefits?[NEWLINE]agent: A widow or widower at any age could also receive the benefits if they are caring for the deceased's child that is under 16 years old or disabled.[NEWLINE][BOUNDARY][NEWLINE]user: What are some other situations in which somebody would receive survivor benefits?[NEWLINE]agent: One would be if the person is already receiving benefits as a spouse. Want to know about it?[NEWLINE]user: Yes, please."}
{"id": "superseg_train_3523", "dialogue": "user: What could do Social Security for my survivor widow when I die?[NEWLINE]agent: There around 5 million widows and widowers receiving social security benefits based on their deceased spouse earning records.[NEWLINE]user: but, how impactful are these benefits for them?[NEWLINE]user: At what age can they receive the benefits?[NEWLINE]agent: they can receive reduced benefits as soon as turning 60 or at full retirement age. And if they are disabled, they can receive the benefits as early as age 50.[NEWLINE][BOUNDARY][NEWLINE]user: If an adult child is already receiving SSI benefits or disability benefits on his own record how would that affect the possibility of receiving benefits from their parents records?[NEWLINE]agent: They should check if they can get benefits payable on their parent's earning record to see if they can get higher benefits and if they are entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: according to family benefits, what is the maximum amount that my family members can receive?[NEWLINE]agent: There's a limit that varies but generally is between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: if the sum of the benefits payable to your family members higher than this limit?[NEWLINE]user: yes, it is.[NEWLINE]agent: then these benefits will be reduced proportionally. The benefits received by disabled family members do not count for this limit.[NEWLINE][BOUNDARY][NEWLINE]user: is there anything else you can tell me about this?[NEWLINE]agent: You should know that there are limits on how much survivors may earn while they receive the benefits.[NEWLINE]user: what if my surviving spouse remarries?"}
{"id": "superseg_train_3524", "dialogue": "user: please, give me information about benefits planning for widows.[NEWLINE]agent: there're around five million widows and widowers getting monthly Social Security benefits based on their deceased spouse earnings record.[NEWLINE]user: are the benefits really helpful?[NEWLINE]user: and, how soon could my widow receive start receiving the benefits?[NEWLINE]agent: Particularly for aged women, the benefits help them keep out of poverty.[NEWLINE]agent: In regards to your second question, it depends. Do you want to know about if she does not remarries?[NEWLINE]user: not really.[NEWLINE]agent: and at any age?[NEWLINE]user: yes, tell me about that.[NEWLINE]user: or first tell me about the benefits at old ages.[NEWLINE]agent: ok. For your widow, the benefit could start as soon as she turns 60, getting reduced benefits, or full benefits at the full retirement age. If your widow is disabled she could start getting the benefits at age 50 if her disability started before your death or up to seven years after.[NEWLINE][BOUNDARY][NEWLINE]user: do the tests you want to do if I told you I had a disability it was serious I don't have to lie to you"}
{"id": "superseg_train_3525", "dialogue": "user: What Social Security benefits will my divorced husband receive in the event that I die?[NEWLINE]agent: Do you have a divorced spouse?[NEWLINE]user: Yes, my ex-husband.[NEWLINE]agent: In the event that you pass away, your ex-husband could get the same amount of benefits as your widower. This only applies if your marriage lasted 10 years or more.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Assume I'm going to get a government pension that isn't covered by social security, would that have an impact on my survivor benefits?[NEWLINE]agent: Sure, can do. On those cases, you SS benefits as survivor may well be affected.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, well i thought that, thanks for confirming. With these kind of thing, is there a chance to any other member of my family could get benefits?[NEWLINE]agent: Yeah, under certain circumstances, certain family members are eligible, such as stepchild, grandchild, step grandchild or adopted child.[NEWLINE][BOUNDARY][NEWLINE]user: Who can get benefits from a worker?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.[NEWLINE][BOUNDARY][NEWLINE]user: You said to me before that i should return the benefits of my deseaced spouse, is that right?"}
{"id": "superseg_train_3526", "dialogue": "user: What things should I be aware of as I begin planning for my Social Security benefits?[NEWLINE]agent: The first thing you should know is that there are limits on the amount survivors can earn while they receive benefits from you.[NEWLINE]agent: Is your divorced spouse under the age of 60 and has he/she remarried?[NEWLINE]user: No, he has not remarried.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if my widower or ex-spouse are eligible for their own retirement benefits?[NEWLINE]agent: This could affect their benefits as a survivor.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to the planner. That is a relief. So if you want to apply, what do I have to do?[NEWLINE]agent: Are you goig to apply for retirement, disability o medicare?[NEWLINE]user: Yeah, i want to apply for those.[NEWLINE]agent: That's easy. Just go online and complete your application. Of course, there will be certain criteria you must meet in order to get benefits. Also you'll have to agreed on the terms of service and create a personal account.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any tool i can use to make calculations about the benefits?"}
{"id": "superseg_train_3527", "dialogue": "user: I want to know if, when I die, my surviving ex-wife would get any benefits.[NEWLINE]agent: Just for confirmation, you'd left a surviving divorced spouse if you die now?[NEWLINE]user: Well, no, but I'm just curious about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And what if I leave a disabled ex-wife getting benefits from my social security records?[NEWLINE]agent: in that case, she wouldn't need to meet the length-of-marriage rule to get the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a follow-up question about disability insurance. Does the fact that I am blind make a difference?[NEWLINE]agent: you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working[NEWLINE][BOUNDARY][NEWLINE]user: Another thing can she switch to her own retirement benefits if she's already getting benefits from my record?Another question is whether she can switch to her own retirement benefits if she is already receiving benefits from my record.[NEWLINE]agent: she can do it when she turns 62 if she qualifies for retirement benefits and her benefits are higher than her surviving ex-wife benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information?[NEWLINE]agent: You can always check our publications.[NEWLINE][BOUNDARY][NEWLINE]user: another thing, what if he remarries before turning 50?"}
{"id": "superseg_train_3528", "dialogue": "user: I am looking for information regarding benefits for my widow when I pass on[NEWLINE]agent: Just to let you know, you are not alone in this situation, there are about five million widows and widowers receiving monthly Social Security benefits based on their deceased spouse's earnings record[NEWLINE]agent: Will your wife be relying on benefits based on your earnings should you pass away before her?[NEWLINE]user: Yes, she would[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my spouse remarries? If their future spouse is a Social Security beneficiary and the amount they receive  is more than the widow's benefit on my record, what happens?[NEWLINE]agent: In this instance, your spouse will receive a combination of benefits that equals the higher amount applicable[NEWLINE][BOUNDARY][NEWLINE]user: How do you actually define widows and widowers?[NEWLINE][BOUNDARY][NEWLINE]user: If an adult child is already receiving SSI benefits or disability benefits on his own record how would that affect the possibility of receiving benefits from their parents records?[NEWLINE]agent: They should check if they can get benefits payable on their parent's earning record to see if they can get higher benefits and if they are entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]agent: We define the disability of widows and widower exactly the same as we define disability for workers[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the details on what are the benefits my children will be eligible to after I pass away?[NEWLINE]agent: Any unmarried children that you have up to the age of 19 if attending elementary or secondary school full time are eligible for receipt of Social Security benefits when you pass away[NEWLINE]agent: Do you need further information in this regard?[NEWLINE]user: Yes, I would like to receive guidance and any further information you may have[NEWLINE]agent: I will refer you to our publication in this matter, all your questions will be answered in this particular bulletin[NEWLINE][BOUNDARY][NEWLINE]user: If my widow is in receipt of benefits after I die and is then entitled to receive benefits in her own right, what happens?"}
{"id": "superseg_train_3529", "dialogue": "user: I want to get a social security card for my non-citizen child, what documents do I need?[NEWLINE]agent: for your child, the first thing is to know your child's immigration status[NEWLINE]agent: Do you want to know how to prove your child's immigration status?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if my son does not have authorization to work from the DHS?[NEWLINE]agent: We can change your son's name if needed but we can't issue a new corrected card, and he can't use a non-work social security number for work purposes.[NEWLINE]user: Thank you. I'd really like to learn about child's immigration status. Is it possible for my child to obtain a social security card even though they do not have permission to work?[NEWLINE]agent: If they don't have permission to work, they may only apply for a card if they meet certain requirements.[NEWLINE]user: When must I present my work permit I-766?[NEWLINE]agent: You must present the work permit if you are an F-1 student.[NEWLINE]user: Can a child who does not have permission to get work still get benefits?[NEWLINE]agent: Lawfully admitted noncitzens who can't work can obtain private health insurance, apply for school lunch programs, and subsidized housing.[NEWLINE]user: What types of documentation prove immigration status?"}
{"id": "superseg_train_3530", "dialogue": "user: I need information about the corrected card for noncitizen children[NEWLINE]agent: Have you changed your child's name?[NEWLINE]user: I haven't[NEWLINE]agent: Is your child working currently?[NEWLINE]user: yes, he is.[NEWLINE]agent: First, just for clarification, you should inform Social Security and the current employer of your child, if his name changes.[NEWLINE]user: I'd like to know if the specific documents that you require me to submit for my replacement card is expired, what are my other options?[NEWLINE]agent: All documents submitted to us must be current and not expired so you must procure a new one.[NEWLINE][BOUNDARY][NEWLINE]user: Oh I have my passport can I use it for proof of who I am?[NEWLINE]agent: One document may be used both to prove your citizenship and identity.[NEWLINE]user: I was issued a card by my state, is that acceptable?"}
{"id": "superseg_train_3531", "dialogue": "user: I have adopted a child and he has taken my name. How can I correct his Social Security Card?[NEWLINE]agent: If the adoption is legal, then you may change your child 's name.[NEWLINE]user: It hasn't officially gone through yet.[NEWLINE]agent: Is your child employed at the moment?[NEWLINE]user: No he is looking for work though.[NEWLINE]agent: Has the name been legally changed yet? There might be consequences if you omit telling us when the name change goes through.[NEWLINE]user: His name is in the process of being changed but it hasn't gone through yet. Do I need documents for him?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need documents for him in his new name?[NEWLINE]agent: If you possess an unexpired identity document with your child 's new name, that may be acceptable.[NEWLINE]user: I have one but it has expired, is that okay?[NEWLINE]agent: If it is all that you have then we will accept an identity document in your child 's old name.[NEWLINE]user: We are waiting for DHS approval for our family to work, can you still proceed with the name change?"}
{"id": "superseg_train_3532", "dialogue": "user: I need to obtain a new card for my son, but he's not a citizen.[NEWLINE]agent: Are you obtaining a new card because of a legal name change?[NEWLINE]user: Yes, his last name has changed due to a court order.[NEWLINE]agent: To obtain a new card with his new legal name, you need to contact Social Security.[NEWLINE]user: He is currently working part time. Do I need to contact his employer?[NEWLINE]agent: Yes. His employer should also be notified of the name change.[NEWLINE][BOUNDARY][NEWLINE]user: Another inquiry into original papers. What kind of details should be included?[NEWLINE]agent: The card must not be expired and it has to show your name, date of birth or age and preferably a recent photograph.[NEWLINE]user: What do I need to show to prove that I am who I say I am?[NEWLINE]agent: We accept a U.S. driver 's license, aState - issued non - driver identification card or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: Can I show my passport?[NEWLINE]agent: You must present a current original document or copies certified by the agency that issued them. No photocopies or notarized copies will be accepted.[NEWLINE][BOUNDARY][NEWLINE]user: I have an up to date passport, will that do?"}
{"id": "superseg_train_3533", "dialogue": "user: Hello, I need information on amending my child's name on their Social Security Card.[NEWLINE]agent: Have you legally changed your child 's name due to adoption or a court order?[NEWLINE]user: Neither, but he has now taken my current husband's name since our marriage.[NEWLINE]agent: Is your child currently empoyed?[NEWLINE]user: No he is not but would like to work this coming summer.[NEWLINE]agent: It is required for you to inform us of your child 's name change otherwise there might be future consequences.[NEWLINE]user: What consequences?[NEWLINE]agent: The following might occur:A delay in your tax refund or your child 's refundIt might prevent your child 's wages from being posted correctly on their Social Security record which could lower the total of your child 's future Social Security benefits[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and have misplaced his old papers, is that a problem?[NEWLINE]agent: An unexpired identity document in your child 's new name may be accepted, as long as we can properly establish your his identity in our records.[NEWLINE]user: I don't have much in the way of official identity card for him, will a Walmart employee card work?"}
{"id": "superseg_train_3534", "dialogue": "user: I want info about corrected cards for noncitizen children.[NEWLINE]agent: Is it due to a legal name change of your child?[NEWLINE]user: No, is not about that.[NEWLINE]agent: Is your child working?[NEWLINE]user: No, he's not currently working.[NEWLINE]agent: You and your child could have some inconveniences if you don't inform about a legal name change. So, just to be sure, have you changed your child's name?[NEWLINE]user: Well, yes I actually have. Didn't thought it was that important.[NEWLINE]agent: You should always inform Social Security about any legal name change because if not it could delay both of you and your child tax refund, and cause some other inconveniences.[NEWLINE]user: what other inconvenience could cause?[NEWLINE]agent: it could also prevent his wage from being posted correctly in his Social Security record, causing to lower his benefits in the future.[NEWLINE][BOUNDARY][NEWLINE]user: what if social security assigns a Social Security number for non-work purposes to my child?"}
{"id": "superseg_train_3535", "dialogue": "user: What documents do I need to correct my sons Social Security Card?[NEWLINE]agent: It depends on your sons immigration status.[NEWLINE]agent: You will need to prove your child's U.S. immigration status.[NEWLINE]user: I may have trouble proving his immigration status.[NEWLINE]agent: You will need to show his current immigration document, for example a Form I-551 Lawful Permanent Resident Card or I-766 Employment Authorization Document, EAD, work permit.[NEWLINE]user: So I need original documentation to prove his status?[NEWLINE]agent: Yes you will.[NEWLINE]user: What if my son is an F-1 student?[NEWLINE]agent: We will need to we see his I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: His name was changed 6 years ago.[NEWLINE]agent: You will need to show us a document from before his name was changed. It is ok if it is expired.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, what if he doesn't tell his employer?"}
{"id": "superseg_train_3536", "dialogue": "user: What documents do I need to get a corrected card for a non citizen child?[NEWLINE]agent: We need original document of their immigration status[NEWLINE]agent: To prove your childs u.s immigration status we need origianl documents. Are these available?[NEWLINE]user: no[NEWLINE]agent: ou must show us your child 's current U.S. immigration document, such as :s  I-551 Lawful Permanent Resident Card or  Machine Readable Immigrant Visa[NEWLINE]user: What is acceptable as a document?[NEWLINE]agent:  I-551 Permanent Resident Card[NEWLINE]user: Do you inform DHS that my child does use it to work?[NEWLINE]agent: we will inform DHS[NEWLINE]user: Are their any special rules that apply?[NEWLINE]agent: When we assigned your child a Social Security number for non - work purposes  special rules apply[NEWLINE]user: I can prove immigration status with what documents?"}
{"id": "superseg_train_3537", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: you want to present the documents for the immigration status[NEWLINE]agent: want to test your child's immigration status in the United States?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do if I am an F-1 student authorized to work in practical training?[NEWLINE]agent: in that case you must provide us with your Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE]user: I see, I have a question regarding the original documents to present, my son does not have the updated DHS documents, what can I do in this case?[NEWLINE]agent:  We generally can accept a non - photo identity document if it has enough information to identify the child such as the child 's name and age, date of birth or parents ' names[NEWLINE][BOUNDARY][NEWLINE]user: My child does not have permission to work what else do I need to do?[NEWLINE]agent: only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number[NEWLINE]user: Does this apply to a child that is adopted?"}
{"id": "superseg_train_3538", "dialogue": "user: I need info about the corrected card for a foreign-born U.S. adult citizen.[NEWLINE]agent: Did you legally change your name?[NEWLINE]user: no, i didn't[NEWLINE]agent: Are you currently working?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Have you not told Social Security about a name change?[NEWLINE]user: No, I didn't change my name.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But if I do, what documents would I need to show you guys?[NEWLINE]agent: You need to show a document that proof your name change. Like a marriage document.[NEWLINE]user: What other documents can I use?[NEWLINE]agent: A divorce decree would be acceptable too.[NEWLINE]user: And what documents are accepted as proof of identity by Social Security?.[NEWLINE]agent: You can use your U.S. driver's license or a state-issued non-driver ID card.[NEWLINE]user: and what if I can't give you a document that contains enough information to identify me on your records?"}
{"id": "superseg_train_3539", "dialogue": "user: I've recently changed my last name. How do I go about obtaining a foreign born U.S. citizen Social Security card with my corrected name?[NEWLINE]agent: Have you recently changed your last name due to marriage or divorce?[NEWLINE]user: Yes. I just got married and have taken my husband's last name.[NEWLINE]agent: To obtain a new card, you must first contact Social Security.[NEWLINE]user: Why is contacting Social Security necessary to receive a new Social Security card?[NEWLINE]agent: If you do not contact Social Security to update your name change it could prevent your work wages from being correctly posted to your Social Security record. This could lower the amount of Social Security you receive in the future. It could also cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Okay if I want to establish my child's U.S. citizenship, what documents do I need to give to  prove that he's a U.S. citizen?[NEWLINE]agent: Only certain documents are accepted as proof of U.S. citizenship like a U.S. birth certificate or U.S. passport.[NEWLINE]user: I have neither of those documents for him at this time. Are there any other options?[NEWLINE]agent: Exceptionally, we may accept a state - issued non - driver 's identification card in his name or an official Adoption decree.[NEWLINE]user: What if his name has changed last year?"}
{"id": "superseg_train_3540", "dialogue": "user: What documents do I need to obtain a foreign born U.S. citizen Social Security card?[NEWLINE]agent: The documents you need will depend upon your citizenship.[NEWLINE]agent: Are you an established U.S. citizen?[NEWLINE]user: No, I am not.[NEWLINE]agent: In this case, you will need proof of U.S. citizenship.[NEWLINE]user: What do I need to prove my identity to Social Security?[NEWLINE]agent: You will need a U.S. driver's license or a state issued id card.[NEWLINE]user: I just got married and have changed my last name. How do I change it on my new Social Security card?[NEWLINE]agent: You will need a document that shows proof of a legal name change such as a marriage document.[NEWLINE]user: What do I do if I don't have a driver's license or an id card?[NEWLINE]agent: You can use other documents such as an employee id card. However, they must not be expired and must show your name and date of birth or age. We also prefer that it contains a recent photograph of yourself.[NEWLINE]user: Will my new Social Security card have the same number as my previous card?"}
{"id": "superseg_train_3541", "dialogue": "user: I am looking for information regarding a Corrected Card for a foreign born US adult citizen[NEWLINE]agent: Has your name been legally changed or is it about to legally change in the near future, because of marriage, divorce, court order or any other reason?[NEWLINE]user: That situation will be occurring very soon[NEWLINE]agent: Firstly, you will need to tell Social Security so that they can issue you with a Corrected Card[NEWLINE][BOUNDARY][NEWLINE]user: I don't have the required documents that are needed for Social Security as identification, what can I do?[NEWLINE]agent: We will request other documentation, this documentation must be current, show your name, date of birth or age and preferably have a recent photograph. An employee identification card would be ideal in this case[NEWLINE]user: Do you know about an application over the phone or at a Social Security office. I understand. Can anyone use the Retirement Estimator?[NEWLINE]agent: In that matter, it will depend on your child's age. If you have proof of its age before 5, you must submit that document. If not, we can accept other documents to prove this. If your child is over 12, needs to come to the office.[NEWLINE][BOUNDARY][NEWLINE]user: Can i submit copies, i mean, photocopies or notarized copies of documents to you?[NEWLINE]agent: Sorry, but no. Any document you submit must be originals. In case to be copies, they must be certified by the issuing agency.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And what happens if my child has been living outside U.S?[NEWLINE]agent: Ok. In that case, any document that proves his/her long term residency outside U.S, such as passport or school record, can be used as proof.[NEWLINE][BOUNDARY][NEWLINE]user: I was told a child in process of adoption can get a SSN before its adoption is complete? is that right?"}
{"id": "superseg_train_3542", "dialogue": "user: I'm not quite sure what I need to do to correct my information on my Social Security Card.[NEWLINE]agent: Have you recently changed your name due to the following reasons: marriage, divorce, court order, or any other reason?[NEWLINE]user: Yes I have recently married and have taken my husband's name.[NEWLINE]agent: You will need to inform Social Security in order to get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What types of documents do I need?[NEWLINE]agent: If you haven't already, you will need to prove your citizenship status.[NEWLINE]user: I haven't, how do I do so?[NEWLINE]agent: As proof of U.S. citizenship only certain documents are accepted. These include:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240, CRBA[NEWLINE][BOUNDARY][NEWLINE]user: You said at the beginning that certified copies are accepted, what about notarized copies?[NEWLINE]agent: Notarized copies are not accepted, only originals or certified copies.[NEWLINE][BOUNDARY][NEWLINE]user: And, what other documents, besides the normally aked ones, I can use as my child's proof of identity?"}
{"id": "superseg_train_3543", "dialogue": "user: I need to get a corrected card. I'm an adult foreign born US citizen.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]agent: are you currently working?[NEWLINE]user: Yes, i'm currently working.[NEWLINE]agent: In case you change your name, inform your employer.[NEWLINE][BOUNDARY][NEWLINE]user: I am already legal in the country and I want to request a work authorization, can you indicate the necessary documents?[NEWLINE]agent: You can apply for a work authorization either in the Department of Homeland Security DHS, U.S. or in  Citizenship and Immigration Services USCIS and request a Social Security card from the Social Security Administration.[NEWLINE]user: and for F-1 students what documents are needed?[NEWLINE]agent: You'll need to show us the  I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: What I'm legally able to do if I still don't have permission to work."}
{"id": "superseg_train_3544", "dialogue": "user: I'm a US adult Citizen born in a foreign country, I need to get a corrected card.[NEWLINE]agent: We can help you. have you legally changed your name?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then, in order to get your records updated, you need to tell Social Security so that you can get a corrected card.[NEWLINE]user: What if I want to open a bank account for direct deposit and I have decided on an account that is suitable for me? If there are some papers or forms that I must fill out to obtain the 2 accounts, I would not have any problem, right?[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: What if I don't have a bank account at all?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: I see. And what is this direct express card I've read about?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. We deposit your federal benefit payment directly into your card account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't receive any benefits yet?"}
{"id": "superseg_train_3545", "dialogue": "user: I would like to change the name on my card, could you help me?[NEWLINE]agent: Has your name been changed legally due to either marriage, divorce, or a court order?[NEWLINE]user: No that is not the case.[NEWLINE]agent: Are you employed at this time?[NEWLINE]user: Yes I am part-time.[NEWLINE]agent: Well you will need to also inform your employer of your change of name.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have an official document to show my new name?[NEWLINE]agent: Well then we will ask to see other documents which not be expired and show your name, date of birth or age and preferably a recent photograph.[NEWLINE]user: What do I need to show if I must change my name on my Social Security card?[NEWLINE]agent: Proof must be shown of your legal name change in the form of a Marriage document.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about the application, and how do I make a submission for someone who is hearing impaired?"}
{"id": "superseg_train_3546", "dialogue": "user: What do i need to do to get a corrected Social Security card for someone who is a US citizen but was not born in America[NEWLINE]agent: Was that persons name legally changed?[NEWLINE]user: No it wasn't[NEWLINE]agent: Is that person employed?[NEWLINE]user: No they are not[NEWLINE]agent: Has that person's name been changed?[NEWLINE]user: No it has not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if they have changed their name?[NEWLINE]agent: It is important to notify Social Security of a name change because it may: Prevent your wages from being posted correctly to your Social Security record, which may lower the amount of your future Social Security benefits and it may cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do if i haven't notified Social Security that i am a citizen?"}
{"id": "superseg_train_3547", "dialogue": "user: tell me about corrected card for U.S. born adults.[NEWLINE]agent: Did you legally change your name?[NEWLINE]user: no, I didn't[NEWLINE]agent: Are you working?[NEWLINE]user: Yes, I am.[NEWLINE]agent: You should also tell your employer about your name change.[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps an unrelated query about the documentation needed now. What do I do if I don't have access to one of these documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: Does the Health Insurance Card have a Medicare Card?[NEWLINE]user: no[NEWLINE]agent: and the United States Military Identification Card?[NEWLINE]user: neither"}
{"id": "superseg_train_3548", "dialogue": "user: Hello, I want to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: Yes, I have[NEWLINE]agent: then you have to inform Social Security so that you can get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: What documents should I give as proof of my citizenship?[NEWLINE]agent: Among the documents accepted as proof of citizenship, there are the U.S. birth certificate and the U.S. passport.[NEWLINE]user: That's helpful to hear. Do you have any information on what original documents do I need? What if I don't have access to any of these documents?[NEWLINE]agent: In that case we will ask to see other documents. Any documents submitted, including the following, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph. We could for example ask for an employee identification card.[NEWLINE]user: I see. And what would work as a proof of identity?[NEWLINE]agent: For example a U.S. driver's license or a state-issued, non-driver identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Actually, a friend of mine lost their Social Security card. If that happens to me, can I get it replaced somehow?"}
{"id": "superseg_train_3549", "dialogue": "user: I want to know how to get a corrected card for a U.S. born adult.[NEWLINE]agent: First I need to know if you have changed your name.[NEWLINE]user: No, I haven't[NEWLINE]agent: Are you actively working?[NEWLINE]user: Yes, I'm currently working.[NEWLINE]agent: Well, in case you change your name, you'd have to inform your employer about it.[NEWLINE]user: One question about receiving the benefits.What is the first deposit registration process?[NEWLINE]agent: you must start or change Social Security benefits online direct deposit only[NEWLINE]user: and in case of not having an account?[NEWLINE]agent: In that case you must open an account before you can register for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have Social Security benefits yet but I'm planning to apply, what should I do?"}
{"id": "superseg_train_3550", "dialogue": "user: I want to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: I haven't[NEWLINE]agent: Are you currently working?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In case you change your name, you should inform your employer.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the original documents that I must give, can I present an expired document with the previous name of my child?[NEWLINE]agent: Yes, an expired document with your child's prior name can be accepted.[NEWLINE]user: Do I need anything else to prove his identity?[NEWLINE]agent: Yes, other documents will be needed for proof of identity.[NEWLINE]user: But, I have the identity document with his name on it. Why do I need other documents?"}
{"id": "superseg_train_3551", "dialogue": "user: What do I need to show to get a Social Security Card?[NEWLINE]agent: You must provide proof if you are a U.S. citizen.[NEWLINE]agent: Have you already confirmed your citizenship status with us?[NEWLINE]user: No I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I have passport or driver's license at the moment, how do I proceed?[NEWLINE]agent: If that is the case, a valid employee identification card might be accepted as long as it is not expired and it shows your name, identifying information like date of birth or age and preferably a recent photograph of you.[NEWLINE]user: I also need to find out how to obtain my son's birth certificate. what documents do I need?[NEWLINE]agent: You must submit a US birth certificate or US passport.[NEWLINE]user: Can your child just have a birth certificate for everything?[NEWLINE]agent: No, you cannot use a birth certificate for proof of identity.[NEWLINE]user: How do you submit it?"}
{"id": "superseg_train_3552", "dialogue": "user: I need to know about corrected cards for U.S. born adults.[NEWLINE]agent: Have you legally changed your name?[NEWLINE]user: No sir, I haven't[NEWLINE]agent: Are you currently working?[NEWLINE]user: I'm not[NEWLINE]agent: You could have inconveniences if you don't tell us about a legal name change.[NEWLINE]user: I'm aware of that.[NEWLINE]agent: Just in case, you must know that it could prevent your wages from being assigned correctly to your Social Security record, and this could lower the amount of your future Social Security benefits. It could also cause delays when you file your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What I want to know now is, I haven't established my U.S. citizenship with Social Security yet, what should I do now?.[NEWLINE]agent: We need to see documents that prove your citizenship. You can use your US birth certificate or US passport as proof.[NEWLINE][BOUNDARY][NEWLINE]user: Just a random question. How can I get a replacement card for a child who was born in another country?"}
{"id": "superseg_train_3553", "dialogue": "user: Hi, I am trying to figure out how to get a Social Security card corrected.[NEWLINE]agent: No problem, are you a U.S. born adult that changed your name because of marriage, divorce, court order, or other reasons?[NEWLINE]user: Yes, I got married.[NEWLINE]agent: Congratulations on your marriage! You will need to tell Social Security to get a corrected card.[NEWLINE][BOUNDARY][NEWLINE]user: My concern is that I haven't previously established his U.S. citizenship before, what documents or paperwork do I need to do this?[NEWLINE]agent: We will need to see proof of U.S. citizenship.  Just so that you know, we can only accept certain documents.[NEWLINE]user: Ok. I want to change his name on his Social Security card, do I need certain documents for that?[NEWLINE]agent: Yes, you will need to show us proof of his legal name change or final adoption decree.[NEWLINE]user: Do they need to be original documents?[NEWLINE]agent: Yes, we can only accept certain documents as proof of U.S. citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: What if my son works?"}
{"id": "superseg_train_3554", "dialogue": "user: Hello, I want to know about the retirement plan.[NEWLINE]agent: Do you want to know about the online calculator for retirement benefits?[NEWLINE]user: Yes, please, tell me more.[NEWLINE]agent: Basically, the calculator allows you to estimate your Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, I have hearing problems, I'd like to know if there is a special number I can call if I'm going to apply for my retirement plan?[NEWLINE]agent: You can call us at [52] you can call us at TTY 1 - 800 - 325 - 0778  and apply if you are deaf or hard of hearing[NEWLINE]user: How can I apply online?[NEWLINE]agent: Online - Use our Social Security Retirement / Medicare Benefit Application to apply for retirement, spouse 's, divorced spouse 's or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: How much will I reeive if my spouse is full retirement age and how do they apply online?[NEWLINE]agent: they also can apply online by using the retirement application.[NEWLINE][BOUNDARY][NEWLINE]user: What steps do I take if some members of my family might qualify for benefits?"}
{"id": "superseg_train_3555", "dialogue": "user: I am looking to calculate my benefits planner for my retirement, what do I do?[NEWLINE]agent: Have you seen our Online Calculator (WEP Version)?[NEWLINE]user: Yes I have seen it before[NEWLINE]agent: This calculator allows you to estimate your Social Security benefit[NEWLINE]agent: Does that calculator provide me with the most accurate estimates?[NEWLINE]user: I don't need the most accurate estimates at the moment[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is the Online Calculator continuously updated with the most recent information?[NEWLINE]agent: This Online Calculator is updated periodically with any benefit increases, so it is not the most up to date that you could use[NEWLINE]user: Does it matter, for benefit calculation purposes, if my birthday is January 1st?[NEWLINE]agent: If this is your birthday, we calculate your benefit as if your birthday was in the previous year[NEWLINE]user: I need more information regarding Social Security benefits for my spouse, for which benefits does it apply? could explain?"}
{"id": "superseg_train_3556", "dialogue": "user: I would like help getting a planner for my retirement benefits.[NEWLINE]agent: Are you looking for an online calculator?[NEWLINE]user: Yes that is what i am looking for[NEWLINE]agent: Yes, i can show you the online calculator that allows you to estimate your Social Security benefits[NEWLINE]agent: Are you looking for the most up to date estimates given your situation?[NEWLINE]user: Yes, that is what i want[NEWLINE]agent: Great, the detailed calculator will give you that information[NEWLINE]user: Will that calculator be updated when benefits are increased or adjusted?[NEWLINE]agent: Yes, the calculator adjusts periodically so that you are getting accurate totals[NEWLINE]user: Can you help me find out if i qualify for survivor benefits?[NEWLINE]agent: Yes, i can help you with that, but be aware the retirement age for survivor benefits may be different than for your retirement benefits[NEWLINE]user: How is it affected if my birthday is on January 1st?"}
{"id": "superseg_train_3557", "dialogue": "user: I need help with planning my retirement benefits.[NEWLINE]agent: Would you be interested in using our online calculator?[NEWLINE]user: No, I'm not sure what that is.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How accurate is this calculator? Does it calculate benefit increases?[NEWLINE]agent: Yes, our calculator is updated regularly with new benefit increases.[NEWLINE]user: I want it to be as accurate as possible, do you have any other tools that can help me?[NEWLINE]agent: Yes, we do. Our Detailed Calculator will ensure that you are given the most accurate estimates.[NEWLINE]user: How do I use it?[NEWLINE]agent: First, you will need to enter all your past earnings.[NEWLINE]user: This is for the Detailed Calculator, am I right?"}
{"id": "superseg_train_3558", "dialogue": "user: Hi, I need some help planning for retirement.[NEWLINE]agent: I can help you with that. Have you hear of our WEP Version online calculator?[NEWLINE]user: That is one of the things that I need help with, I am unsure what to do with it.[NEWLINE]agent: The calculator allows you to estimate your Social Security benefits.[NEWLINE]agent: Do you need the most accurate estimates?[NEWLINE]user: No, general estimates are ok.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I figure out if I qualify for benefits as a survivor?[NEWLINE]agent: Your full retirement age for survivors benefits may be different.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know about Benefits by birth year? Can I have them sooner?[NEWLINE]agent: No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: What if  I delay it?"}
{"id": "superseg_train_3559", "dialogue": "user: Hello, is there any tool that can help me calculate my retirement benefits?[NEWLINE]agent: We have an Online Calculator. Want to know about it?[NEWLINE]user: Yes, please.[NEWLINE]agent: The Online Calculator is a tool used to help you estimate your social security benefits.[NEWLINE]agent: But there's another calculator that can give you a more accurate estimate if you need to.[NEWLINE]user: I think the online calculator is enough for what I want to do.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I also qualify for the Survivor benefits would that affect my retirement benefits?[NEWLINE]agent: yes, your full retirement benefits may be different.[NEWLINE][BOUNDARY][NEWLINE]user: About survivor benefits, what are work credits?[NEWLINE]agent: It is essential to highlight that This protection is particularly important for young families with children.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum number of Social Security credits to qualify?"}
{"id": "superseg_train_3560", "dialogue": "user: Hello, I need some help regarding retirement benefits planning.[NEWLINE]agent: Are you looking for the online calculator to help with your retirement planning?[NEWLINE]user: No, I do not need the online calculator.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is the online calculator ever updated?[NEWLINE]agent: Yes, we periodically update the calculator to reflect benefit increases and other benefit amounts.[NEWLINE]user: Should I include past earnings or just what I presently make?[NEWLINE]agent: Yes, you need to enter all of your past earnings where it is indicated online.[NEWLINE]user: Can I use the online calculator to estimate my social security benefits?[NEWLINE]agent: Yes, you can, but for a more accurate number you should use the Detailed Calculator.[NEWLINE]user: If my birthday is on January 1st, when will my benefits be started from?[NEWLINE]agent: If your birthday is on January 1st, we figure your benefit as if your birthday was in the previous year.[NEWLINE]user: Which calculator shows the most accurate estimates?"}
{"id": "superseg_train_3561", "dialogue": "user: Goof afternoon. I'm needing some inside information about retirement planning[NEWLINE]agent: Is the information you need related to the online calculator?[NEWLINE]user: Indeed, it is.[NEWLINE]agent: Very well. That calculator allows you to estimate your social security benefit.[NEWLINE]agent: Are you looking for an accurate estimate?[NEWLINE]user: No, not specifically.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if i won't have any problems with my birthday day, because i was born on January 1st?[NEWLINE]agent: Not necessarily. The system will just proceed to figure out your benefit as if your birthday was in the previous year.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you in a situation whree you will be eligible for widow's or widower's benefits or you do not have access to your spouse's estimate or records?[NEWLINE]user: I guess so"}
{"id": "superseg_train_3562", "dialogue": "user: I need to know what original documents I need to get my social security card.[NEWLINE]agent: null[NEWLINE]agent: Can you get your foreign birth certificate?[NEWLINE]user: I don't think I can.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I can't get some of the documents I'm asked for?[NEWLINE]agent: For any document you don't have or can't get within 10 days, we'll ask you for some other document. Any document submitted must have your name, your birth date, identifying information and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to know about replacing my child's Social Security card?[NEWLINE]agent: Ok. Your child's SSN card can be replaced if get lost or stolen. In that regard, you have a limit of 3 replacements in a year and just 10 replacements in your lifetime. Name changes and others do not count for these limits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right. And what kind of documents would i need for that?[NEWLINE]agent: You'll need certain documents to prove your child's U.S citizenship. Those documents could be a U.S birth certificate or a U.S passport.[NEWLINE]user: You told me earlier that a document could be used with more than a purpose, don't you?"}
{"id": "superseg_train_3563", "dialogue": "user: What original documents are needed to get a Social Security Card for a Foreign born US Adult Citizen?[NEWLINE]agent: To begin with, we need to establish your citizenship[NEWLINE]agent: Do you have your foreign birth certificate to hand or can you get it within 10 days?[NEWLINE]user: No, I don't have it to hand and will not be able to get within 10 days[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If that is the case, we will need to get other documentation, which has to be in date, shows your name or identifying information, shows your date of birth or age and preferably has a recent photograph[NEWLINE]agent: One example of documentation containing the above information is an employee identification card[NEWLINE]user: What happens if I have lived in the United States and am applying for an original Social Security number?[NEWLINE]agent: In this instance, you may be asked about schools you attended, or we may ask you to provide copies of your tax records. These would show that you were never assigned a Social Security number[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I do need to get more information about Medicare.  How could I obtain more information about what all is covered by Medicare?[NEWLINE]agent: Simply visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227;  TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: I'll visit the website, alright. Is there anything I should know if you are still using my 2017 tax year data?"}
{"id": "superseg_train_3564", "dialogue": "user: What documents do I need to obtain my original Social Security card?[NEWLINE]agent: The documentation that you will need will depend upon your citizenship.[NEWLINE]agent: Are you a U.S. citizen?[NEWLINE]user: I'm a U.S. citizen.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my replacement card?[NEWLINE]agent: Before we discuss the documents you will need, it's important that I explain the requirements for these documents.[NEWLINE]user: How do I apply online for a replacement card?[NEWLINE]agent: It's quick and easy if you meet the requirements.[NEWLINE]user: What do I need to do to set that up?[NEWLINE]agent: If you go to the Social Security Number and Card website, it shows all the requirements and explains how to set up your account.[NEWLINE][BOUNDARY][NEWLINE]user: So what kind of documents do I need to prove my citizenship?[NEWLINE]agent: We can only accept certain documents to prove citizenship, including a U.S. passport or U.S. birth certificate.[NEWLINE]user: Do I need any other paperwork?"}
{"id": "superseg_train_3565", "dialogue": "user: can you tell me some of the original documents needed to get a social security card?[NEWLINE]agent: first, you need to prove your citizenship.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: I don't, I lost it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I use my driver's license as proof of identity?[NEWLINE]agent: Yes, you can if it is a U.S. driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: I want to learn more about the Social Security claim. I have a bank account. When applying, what should I keep in mind?[NEWLINE]agent: Make sure to have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: What next step should I take then if I have the account that is required?[NEWLINE]agent: In that case you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: That makes sense. And how do I sign up for a direct express card?"}
{"id": "superseg_train_3566", "dialogue": "user: What documents do I need to get a Social Security Card if I am a foreign born U.S. Citizen?[NEWLINE]agent: We will need some proof of citizenship.[NEWLINE]agent: Do you have your foreign birth certificate?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other documents can I use?[NEWLINE]agent: It is important that the documents that you produce are original or copies certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What original documents  do I need? Do I have to come in to Social Security in person?[NEWLINE]agent: Social Security must interview anyone age 12 or older requesting an original Social Security number.[NEWLINE]user: What do I need to prove my permanent resident status?[NEWLINE]agent: Yes your status must be confirmed officially.[NEWLINE]user: What do I need to show if I'm a student?"}
{"id": "superseg_train_3567", "dialogue": "user: Hi. I'd like to get a social security card. I was born an American citizen outside the US. What do I need?[NEWLINE]agent: Are you an American citizen?[NEWLINE]agent: We will need documents. Do you have your foreign birth certificate?[NEWLINE]user: I am not sure. What do I do if I can't find it?[NEWLINE]agent: You can submit your passport or possibly documentation from DHS that proves your age.[NEWLINE][BOUNDARY][NEWLINE]user: I can do that. Is this how I get an original social security card for a foreign born US citizen?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to attend an in person interview?[NEWLINE]agent: Yes, there is a required in person interview. You will need to show that you do not have a Social security number.[NEWLINE]user: I do not have one. I have lived in the US, and I am just now trying to get a social security number.[NEWLINE]agent: Okay, we may need to ask for background on the schools you attended.[NEWLINE]user: What if I lived outside of the US for a long time?"}
{"id": "superseg_train_3568", "dialogue": "user: Hi. I was wondering if you can help me with something, i going to apply for a SSN card, and was told i would need some documents, is that right?.[NEWLINE]agent: That is correct. Those documents involve to prove your citizenship, you U.S citizenship.[NEWLINE]agent: Do you have the documents, or not?[NEWLINE]user: No, no, i don't have'em[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am, this i think i know the answer but i've been living outside of the U.S for long time, what would need then?[NEWLINE]agent: Well, in those cases, you would need a current or previous passport, school or employment records and any other records that show your long term stay outside the U.S. That would help to show us that you don't have a SS number.[NEWLINE]user: So i have a broad option, isnt? Any document will do it, always it can show a proof of my residence outside?[NEWLINE]agent: Outside U.S, yes. But remember those documents must be original.[NEWLINE]user: Maybe the Social Security benefit you listed is exactly what I require. Will I be able to get money right away if I did that?[NEWLINE]agent: The benefits will be sent to you starting on the sixth full month from the date of your disability.[NEWLINE][BOUNDARY][NEWLINE]user: All of this seems so difficult and overwhelming. Is there anything that can make it easier for me to understand?"}
{"id": "superseg_train_3569", "dialogue": "user: What documents do I need to apply for a SS non U.s. Citizen adult?[NEWLINE]agent: Did you mean Foreign born U.S. Citizen adult?[NEWLINE]agent: Do you have proof of U.s. citizenship?[NEWLINE]user: yes[NEWLINE]agent: We consider other documents such as your passport or a document issued by the Department of Homeland Security DHS as evidence of your age.[NEWLINE]user: Do you have example doucmentsI can view?[NEWLINE]agent:  a current or previous passport  or school and/or employment records are some examples we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number  or[NEWLINE]user: What if I have lived outside the United States?[NEWLINE]agent: and any other record that would show long - term residence outside the United States could be used to show you do not have a Social Security number[NEWLINE][BOUNDARY][NEWLINE]user: I need an original card[NEWLINE]agent: yes that is important[NEWLINE][BOUNDARY][NEWLINE]user: What can I show for proof of identity"}
{"id": "superseg_train_3570", "dialogue": "user: I would like to apply for a Social Security Card for my child, what documents do I need to submit?[NEWLINE]agent: First off you must prove your child's citizenship.[NEWLINE]agent: Do you possess a U.S.- State - Issued birth certificate that recorded your child's birth before age 5?[NEWLINE]user: Yes I have it.[NEWLINE]agent: Well you must submit this document.[NEWLINE]user: If I don't have it what happens?[NEWLINE]agent: In that event, we may consider other documents, such as your child 's passport, as proof of age.[NEWLINE]user: Do I need to prove that he lived in the Untied States?[NEWLINE]agent: We may ask you for information about schools he went to.[NEWLINE]user: What i.d.do I need to show?[NEWLINE]agent: You must provide us with either a U.S. driver 's license or a State - issued non - driver identification card.[NEWLINE]user: Do I need to bring him to your offices?"}
{"id": "superseg_train_3571", "dialogue": "user: Hello, how do I proceed to obtain a Social Security Card for my kid?[NEWLINE]agent: You require proof that your child is a U.S. citizen.[NEWLINE]agent: Do you possess a U.S.- State - Issued birth certificate that recorded his or her birth before age 5?[NEWLINE]user: Yes I have that somewhere.[NEWLINE]agent: Well then you must present it to Social Security.[NEWLINE]user: What if I can't find it or it's lost?[NEWLINE]agent: In that eventuality we can consider other documents, like your child 's passport as proof of his or her age.[NEWLINE]user: He never had a social security card, do I need to prove that?[NEWLINE]agent: Yes we need evidence through documentation of that fact.[NEWLINE]user: What if I don't have his passport?[NEWLINE]agent: Other documents that might be accepted include a State - issued non - driver 's identification card or an Adoption decree.[NEWLINE]user: Is a passport just as good as a birth certificate for proof of how old he is?"}
{"id": "superseg_train_3572", "dialogue": "user: What documentation is required to get an original Social Security Card for a US born child?[NEWLINE]agent: We will need to initially establish citizenship for your child[NEWLINE]agent: Has your child got or can they obtain a US state-issued birth certificate that has recorded his/her birth before the age of 5?[NEWLINE]user: Yes, they have[NEWLINE]agent: You must then submit this document to us[NEWLINE]user: What if I don't have a US state-issued birth certificate for my child?[NEWLINE]agent: We can use your child's passport to determine their age[NEWLINE]user: What is the process for a child applying for a Social Security Card?[NEWLINE]agent: Everyone over the age of 12 must appear in person for an interview. We need to see proof that your child does not have a Social Security number. There are examples given of documents that you can use to prove a Social Security number was never assigned[NEWLINE]user: What documents are needed if my child has lived in the United States and is applying for an original Social Security number?[NEWLINE]agent: We will ask for your child's school records or any tax records that would show your child was never assigned a Social Security number[NEWLINE]user: What type of document is needed by me as identification?"}
{"id": "superseg_train_3573", "dialogue": "user: How do I obtain an original social security card for a child born in the U.S.?[NEWLINE]agent: It is important that you have the proper documentation to get started.[NEWLINE]agent: Are you able to verify the child's birth record?[NEWLINE]user: No, I don't have that documentation in my possession.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need in order to get my child's social security card?[NEWLINE]agent: You would need documents that verify proof of citizenship.[NEWLINE]user: What documents will show citizenship?[NEWLINE]agent: Need proof of citizenship.[NEWLINE]agent: Is the document not available?[NEWLINE]user: Yes, the document is not available.[NEWLINE]agent: We may accept the child's state issue non-drivers id card or adoption decree.[NEWLINE]user: What id card's can I use?[NEWLINE]agent: We can use child's adoption decree or accept child's state issued non-drivers id card.[NEWLINE]user: What happens if not a U.S. citizen?[NEWLINE]agent: Social security will to see a current DHS document such as I-551 permanent resident card.[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain a replacement card for my child?"}
{"id": "superseg_train_3574", "dialogue": "user: I need an original card for a US born child.[NEWLINE]agent: Yes that is an important document that you need.[NEWLINE]agent: Do you have that?[NEWLINE]user: No I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Why do I need that?[NEWLINE]agent: Social Security must verify a birth record for all US born applicants.[NEWLINE][BOUNDARY][NEWLINE]user: Regrading original documents. Are there any other cards I can use to prove my identity?[NEWLINE]agent: Yes a U.S. driver 's license or other state - issued non - driver identification card is acceptable.[NEWLINE]user: What if I require a name change on my Social Security card?[NEWLINE]agent: In that case, you must show us proof of your legal name change like with an official marriage document.[NEWLINE][BOUNDARY][NEWLINE]user: Will this name change be registered for all government departments?"}
{"id": "superseg_train_3575", "dialogue": "user: Hi, i was told to use this. I'm looking for information for getting a SSN for a U.S bron child, please.[NEWLINE]agent: Sure, no problem. If you are going to apply, you must know that Social Security must verify a birth record for all U.S born applicants for an original SSN.[NEWLINE]agent: Have you verified a birth record?[NEWLINE]user: No, i've not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose i need a birth certificate in order to do that, right? what if a don't have that document?[NEWLINE]agent: Don't worry. If that scenario shows up, we can accept some other document, such as a state issued non-driver identification card or an Adoption Decree.[NEWLINE]user: Can you tell me on what other documents do you accept if there is any circumstance under which the document I submit to prove my legal name change would be rejected?[NEWLINE]agent: If the document you provide does not contain enough information, you will have to produce a document in your prior name. In this instance, we will accept an identity document that has expired[NEWLINE]user: If I don't have an identity document in my prior name, what can I do?[NEWLINE]agent: We can accept an unexpired identity document in your new name, provided we can properly establish your identity from our existing records[NEWLINE]user: What if I have not informed you of my US citizenship?"}
{"id": "superseg_train_3576", "dialogue": "user: I need to get my kid his first social security card. He's born in the US.[NEWLINE]agent: First, you should provide Social Security the birth record of your son to prove he's born in the U.S.[NEWLINE]agent: just so you know...[NEWLINE]user: Yes?[NEWLINE]agent: Social Security will contact the office that issued your son's birth record to verify it.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a state-issued birth record of my son?[NEWLINE]agent: Other documents, like his passport, can be used to prove your son's age.[NEWLINE][BOUNDARY][NEWLINE]user: Since the process can take some time, is there a way to claim my child for tax purposes until the process is completed?[NEWLINE]agent: Yes, you can contact the Internal Revenue Service and ask them for the form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE][BOUNDARY][NEWLINE]user: My kid lived outside the States for quite some time, what can I use as proof that he has never gotten a social security number?[NEWLINE]agent: You can use his passport or any record that shows he lived in another country. It could be school records or employment records.[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to the need for providing a birth certificate for U.S. born children?"}
{"id": "superseg_train_3577", "dialogue": "user: I need a Social Security card for my kid that was born here in the states.[NEWLINE]agent: Social Security must verify a birth record for all U.S.- born applicants who apply for an original Social Security number.[NEWLINE]agent: Can you verify a birth record for your child?[NEWLINE]user: Yes, I think I can but what specifically will I need so that I verify it[NEWLINE]agent: To verify a birth record,Social Security will contact the office that issued it.[NEWLINE][BOUNDARY][NEWLINE]user: so I need a birth certificate? and what if I can't get one?[NEWLINE]agent: we can consider other documents, such as your child 's passport, to prove his or her age.[NEWLINE]user: And what other things will I need?[NEWLINE]agent: You will need documents that proof your child 's identity. We may also accept the child's : State - issued non - driver 's identification card ; or Adoption decree ;[NEWLINE][BOUNDARY][NEWLINE]user: What if I applied for a Social Security number at the hospital already?[NEWLINE]agent:  Social Security must verify a birth record for all U.S.- born applicants who apply for an original Social Security number.An exception is made for a parent who applies for a baby 's Social Security number at the hospital when the baby is born.[NEWLINE][BOUNDARY][NEWLINE]user: and I also need my kid's birth certificate along with those things?"}
{"id": "superseg_train_3578", "dialogue": "user: I am looking for information regarding a replacement Social Security card for a Noncitizen adult, how do I go about this?[NEWLINE]agent: You can get a replacement card for free if your existing card has been lost or stolen. You may not need a replacement, as it's your Social Security number that is important and if you know this number, you won't need a replacement[NEWLINE]user: What do I do in the instance that I do not have permission to work but I need a Social Security number for other purposes?[NEWLINE]agent: I will refer you to the \"If you do not have permission to work\" section on the website[NEWLINE][BOUNDARY][NEWLINE]user: What are the options if I don't have one of these specific documents that you mentioned?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: yes[NEWLINE]agent: then we can verify your identity with the US Passport[NEWLINE]user: What if I have not updated any document with my old name?"}
{"id": "superseg_train_3579", "dialogue": "user: Hi, I need to replace my Social Security Card.[NEWLINE]agent: I can help you with that. You can replace your card for free if it is lost or stolen, however if you know your Social Security number you may not need to get a replacement card.[NEWLINE]agent: Do you need a Social Security number for reasons that do not relate to not having permission to work?[NEWLINE]user: No, not an issue for me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a card to register for school?[NEWLINE]agent: No, you don't need a Social Security card to register for school.[NEWLINE]user: But, what if I am an F-1 student authorized to work in curricular practical training?[NEWLINE]agent: You will need to provide us your Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere that I can get more information on the whole subject of the Disability Determination Process?[NEWLINE]agent: Yes. The Disability Starter Kit that you received is the best place to start to get the information that you need.[NEWLINE][BOUNDARY][NEWLINE]user: When I apply, how soon will I get social security money?[NEWLINE]agent: If you are approved, you will receive Supplemental Social Security Income (SSI) on the first full month after the date that you filed your claim, or the date you become eligible, whichever is soonest.[NEWLINE][BOUNDARY][NEWLINE]user: I want to call the number to apply but I am deaf. Is there a separate number for that?"}
{"id": "superseg_train_3580", "dialogue": "user: Hello? Please, i'm a non citizen adult and i'm looking to get a replacement for a SSN card. Can i apply? Need documents for that?[NEWLINE]agent: Hi. Indeed, you can apply. As immigrant, first thing to do is to prove your immigration status to us. As such, you must present your current immigration document.[NEWLINE]agent: Can you prove your U.S immigration status?[NEWLINE]user: Yeah, i can prove that, i have the proper documentation.[NEWLINE]agent: Perfect. Then you must show us one of the next documents: Form I-551 Immigrant Visa or I-766 EAD work permit.[NEWLINE]user: No problem. I can do that. Please, i want to know something. All non citizens can apply for a SSN?[NEWLINE]agent: Sorry, but that would be a no. Just those non citizens who have work permit from DHS can apply for a Social security number.[NEWLINE]user: I see. And what about if i'm a foreign worker? Can i apply too?[NEWLINE]agent: If that's the case. You'll just need to show us form I-94, Arrival or Departure Record or the admission stamp in your valid foreign passport showing a class of admission permitting to work. In some cases, workers must show form I-766 from DHS.[NEWLINE]user: Um, ok, thanks. Just to be sure about an earlier point, only non citizens with work permit can apply for SSN, correct?[NEWLINE]agent: That's correct. Only those with work permit from DHS can apply.[NEWLINE]user: Thanks. Look, i don't have this condition, but i wanted to know what i would need to show in case i need a social security number with tax purposes?[NEWLINE]agent: Sure, i can give you that information. If you have that case, you can apply for an individual Taxpayer identification number from the U.S IRS. You need to call the IRS toll free number to get more info.[NEWLINE]user: Ok, got it. Last question, what about if i'm a student?"}
{"id": "superseg_train_3581", "dialogue": "user: What documents I need to get a social security card[NEWLINE]agent: You must prove your immigrations status with an original document[NEWLINE]user: How do I prove my status?[NEWLINE]agent: You must show current immigration documents  such as Form l-551 lawful permanent resident card or employment authorization document, work permit[NEWLINE]user: As a foreign worker, do I need any other documentation?[NEWLINE]agent: Yes. We will need to see your I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport showing that you have permission to work.[NEWLINE]user: What happens if I use my Tax ID number for work without permission to do so?[NEWLINE]agent: In this case, we would need to inform DHS and they would carry out the matter.[NEWLINE]user: Am I able to get general assistance benefits without providing a SSN?"}
{"id": "superseg_train_3582", "dialogue": "user: Yeah, i need help. I want to know about the process to replace a SSN card, please. I'm a non citizen adult.[NEWLINE]agent: No problem. You can do that, in case your current SSN card got lost or stolen, free of charge. But, what is really important for you is to know your SS number. If you do know that, then you don't need to get a card replacement.[NEWLINE]agent: Are you in need of that replacement with work purpose or for other reasons?[NEWLINE]user: No, i'm not in need of the card for any of that. Just wanted to know about the replacement process[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say i don't have permission to work. Can i still apply for a social security number?[NEWLINE]agent: Sure. If you are in that scenario, you can still apply for a SSN under certain circumstances, such as requested for a federal or local law in order to get some assistance benefit.[NEWLINE]user: What are the other option of documents that I can submit if I don't have one of these specific documents in applying for a Social Security Number?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and the US Passport?[NEWLINE]user: and how do I do if my son lived outside the United States for a long time?"}
{"id": "superseg_train_3583", "dialogue": "user: How can I get a replacement social security card for a noncitizen adult?[NEWLINE]agent: Iyou can replace your social security card for free if lost or stolen. Do you Know your social security number?[NEWLINE]agent: Do you have permission to work but need a number for other reasons?[NEWLINE]user: Do I need permission to work to replace my card[NEWLINE]agent: Only noncitizens who have permission to work can apply for a social security number[NEWLINE]user: What if I know my number do I need a new one[NEWLINE]agent: If you have permission to work if you know your number you do not have to apply for a new one[NEWLINE]user: What about if I have a name change[NEWLINE]agent: legal name changes do not count toward limits[NEWLINE][BOUNDARY][NEWLINE]user: So as long as I already have a number I don't need a physical copy[NEWLINE]agent: yes[NEWLINE]user: How do I prove my u.s. immigration status[NEWLINE]agent: you must show us your u.s. immigration document such as lawful permanent resident card or an employment authorization document or work permit[NEWLINE]user: What if I am a student and eligible to work on campus?"}
{"id": "superseg_train_3584", "dialogue": "user: I need a replacement social security card for a noncitizen adult[NEWLINE]agent: You can rplace your card for free if it is lost or stolen however you many not need to get a replacement card if you know your social security number.[NEWLINE]agent: I need a social security number for other purposes than work[NEWLINE]user: only noncitizens who have permission to work can apply for a social security number. if you do not have premission to work but need a social security number for other purposes there are exceptions[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be asked to see current DHS documents?[NEWLINE]agent: Acceptable documents include a permanent resident card[NEWLINE]user: I need to know what original documents I'll need?\u00a0\u00a0 What documents would you require if my child lived outside the United States for an extended period of time?[NEWLINE]agent: We would need to see a current/previous passport or school/employment records for the child.[NEWLINE]user: Is there other steps to take if I don't have the necessary documentation?[NEWLINE]agent: Yes, we can ask to see other current documents that display your date of birth, name, or a recent photo.[NEWLINE]user: What forms of proof does social security need to see?"}
{"id": "superseg_train_3585", "dialogue": "user: I am not a citizen, how do I get a replacement card?[NEWLINE]agent: Sure! To prove your U.S. immigration status, you must show us your current U.S. immigration document, such as : Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ;[NEWLINE]agent: To prove your U.S. immigration status,  you must show us your current U.S. immigration document, such as :Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ;[NEWLINE]user: How do i show proof?[NEWLINE]agent:  you must show us your current U.S. immigration document, such as :s Form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa[NEWLINE]user: What if I am a J-1 student?[NEWLINE]agent:  you must provide a letter from your sponsor[NEWLINE]user: and if I am an F-1 student?[NEWLINE]agent: you must provide us your Form I-20 with the employment page completed and signed by your designated school official[NEWLINE]user: I have permission to work sowhat do I need to show?[NEWLINE]agent:  you must present it[NEWLINE]user: Do I need a letter from my sponsor?"}
{"id": "superseg_train_3586", "dialogue": "user: I lost my Social Security card, can you help me get a new one. I am a foreign born US Citizen and an adult.[NEWLINE]agent: Yes, i can help you. You can replace your card for free if it is lost, but you may not need to get a replacement[NEWLINE]user: Are there any special requirements that i need to meet?[NEWLINE]agent: Yes, you need to have a mailing address but you can apply for a replacement card online[NEWLINE][BOUNDARY][NEWLINE]user: What are the documents that i need to get a card?[NEWLINE]agent: You will need to provide proof of citizenship[NEWLINE]agent: Have you already established your US citizenship with the Social Security Administration?[NEWLINE]user: No i have not done that yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What documents do i need to provide?[NEWLINE]agent: I can help you with that. We require a document that is current, with your name, date of birth or age and preferably a recent photograph[NEWLINE]user: Now, let's talk about the original papers. What do I need to do to update his Social Security card with his new name?"}
{"id": "superseg_train_3587", "dialogue": "user: I've lost my Social Security Card can you help me?[NEWLINE]agent: Yes I can, you will need to confirm your citizenship.[NEWLINE]agent: Have you already established your U.S. citizenship in our records.[NEWLINE]user: No I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Are other documents good?[NEWLINE]agent: Other documents like a Employee identification card may be acceptable.[NEWLINE]user: On a similar note, when applying for Social Security, is it significant that he is a foreign worker?[NEWLINE]agent: No, but we will need to see his I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing a class of admission permitting work.[NEWLINE]user: What if he's not authorized to work?[NEWLINE]agent: In this case, we can change his name in our records, but he won't be able to receive a new card.[NEWLINE]user: I don't have an identity document with his prior name on it. Can you accept other documents?[NEWLINE]agent: Yes, we may accept an unexpired identity document with his current name on it, as long as we can establish your son's identity in our records.[NEWLINE]user: Will the new card have the same number?"}
{"id": "superseg_train_3588", "dialogue": "user: Can you let me know what I will need to get a Social Security card?[NEWLINE]agent: If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship.[NEWLINE]agent: Have you established your U.S. citizenship before with us?[NEWLINE]user: No, I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can I use my license or other ID card as proof?[NEWLINE]agent: For proof of identity you could have your U.S. driver 's license or State - issued non - driver identification card[NEWLINE]user: What if I don't have either of those things?[NEWLINE]agent: We can still help but we we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph.  An employee identification card would be an example of one of those documents[NEWLINE]user: Do you know the benefits for which my family and I are applicable? Where do I get information?[NEWLINE]agent:  Our website is a valuable resource for information about all of Social Security 's programs[NEWLINE]user: you can call us toll - free at 1 - 800 - 772 - 1213.  We treat all calls confidentially[NEWLINE]agent: you can call us toll - free at 1 - 800 - 772 - 1213.   [54] We treat all calls confidentially[NEWLINE][BOUNDARY][NEWLINE]user: I am 65 so I am guaranteed to be eligible?"}
{"id": "superseg_train_3589", "dialogue": "user: Yes I lost my card, what do I need to do?[NEWLINE]agent: You need to establish your citizenship with Social Security if you haven't already.[NEWLINE]agent: Have you done so?[NEWLINE]user: It should be in your records already.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I don't have any official U.S. documents, they were lost in a fire recently.[NEWLINE]agent: If that is the case, other documents may be deemed acceptable such as an officlal employee card.[NEWLINE]user: What would those other documents be? What might Social Security ask about your immigration status?[NEWLINE]agent: social security will ask you for your child's current U.S. immigration document from DHS.[NEWLINE][BOUNDARY][NEWLINE]user: is it really necessary to tell the employer about a name change?[NEWLINE]agent: yes, it is. If you don't, it could lead to delays in your child's and your's tax refund.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm a foreign worker?"}
{"id": "superseg_train_3590", "dialogue": "user: How do I go about getting a replacement Social Security Card for a foreign born US Adult citizen?[NEWLINE]agent: If your Social Security card is lost or stolen, you can replace it for free, you may not need to get a replacement card, however[NEWLINE]agent: Are you aged over 18 with a US mailing address and do you have a Social Security account?[NEWLINE]user: No, this does not apply to me[NEWLINE]agent: Do you need information regarding the creation of a Social Security account and applying for a replacement card?[NEWLINE]user: Yes please, that would be very helpful[NEWLINE]agent: I will refer you to our Social Security Number and Card website where you will get all the information that you need[NEWLINE]user: What documents are needed if I want to get a replacement Social Security card for a foreign born US Adult citizen?[NEWLINE]agent: Firstly, any documentation that you provide will need to be originals or copies certified by the agency that issued them. We are unable to accept photocopies or notarized copies unfortunately. All documentation that is presented must be current and in date[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do if I do not have any of the specific documents that are required or cannot get a replacement within the 10 day timeframe?[NEWLINE]agent: We will ask for other documentation, which must be current and show your name, date of birth or age and preferable a recent photograph[NEWLINE]user: What do I do if I have not established my US citizenship with your department?"}
{"id": "superseg_train_3591", "dialogue": "user: I want to know the original documents needed to get a replacement card for a foreign-born U.S. citizen adult.[NEWLINE]agent: You have to prove your citizenship first.[NEWLINE]agent: have you already established your U.S. citizenship with us?.[NEWLINE]user: I already did.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What can I do if I can't find some of the required documents?[NEWLINE]agent: You'll get asked for any other suitable document. Any submitted document should be current, contain all the needed information to identify you and have a recent photograph. For example, you could use your employee identification card.[NEWLINE]user: I also hope to find out - Citizenship. That should be no problem, but you said before I need a proof of citizenship. Am I right?[NEWLINE]agent: Correct. We need a proof of citizenship.[NEWLINE]user: What if I have no such document available?[NEWLINE]agent: In that case we may accept the child's state-issued non-driver's identification card or adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else important I need to know about a card replacement?"}
{"id": "superseg_train_3592", "dialogue": "user: Hello. Hope all is well. I need to find out how to get a replacement card for a out of country born adult[NEWLINE]agent: Hello.  You can replace your Social Security card for free if it is lost or stolen However  you may not need to get a replacement card[NEWLINE]agent: You may be able to request your replacement Social Security card online. Our online service is a fast and secure way to get a replacement. If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount[NEWLINE]user: What if they are just turning 18, or have just turned 18[NEWLINE]agent: If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount[NEWLINE]user: is there a fee oto replace it?[NEWLINE]agent: You can replace your Social Security card for free if it is lost or stolen[NEWLINE]user: What is the most important thing i need to know about this?[NEWLINE]agent: Importants You must present original documents or copies certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: DO I need to be a us citizen?[NEWLINE]agent:  If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship[NEWLINE]user: Will a passport work?"}
{"id": "superseg_train_3593", "dialogue": "user: I need a card for a foregn born u.s. citizen adult[NEWLINE]agent:  You can replace your Social Security card for free if it is lost or stolen, Do you know your number?[NEWLINE]user: I am 18 what do I need?[NEWLINE]agent: you can apply for a replacement card online[NEWLINE][BOUNDARY][NEWLINE]user: perfect tomorrow I request that replacement. What original documents do I need?[NEWLINE]agent: you can use a birth certificate to prove age or citizenship[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace my childs card?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: What if i dont have a document available[NEWLINE]agent:  we may accept the child 's :s   State Issued non - drivers identification card[NEWLINE][BOUNDARY][NEWLINE]user: Do I need original copies?[NEWLINE]agent:  You must present original documents or copies certified by the agency that issued them[NEWLINE][BOUNDARY][NEWLINE]user: Do you accept my childs adoption decree?"}
{"id": "superseg_train_3594", "dialogue": "user: Hello, I want to know about Social Security cards for foreign-born U.S. citizens adopted children.[NEWLINE]agent: to get your child a social security card you'll need to provide only original documents or certified copies of the required documents.[NEWLINE]agent: Are you planning to claim your child for tax purposes while the adoption process is completed?[NEWLINE]user: No, I don't think I need it.[NEWLINE]agent: Ok, do you want more information about just in case you change your mind?[NEWLINE]user: No, not really, but thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an idea of what documents should I show as proof that my child doesn't have a social security number?[NEWLINE]agent: Sure. If your child lived in another country then you can use his current or previous passport as proof, or you could use his school records or how employment records in that country. Any document that shows your child lived in another country for an extended period of time would work.[NEWLINE]user: I also have a question about original documents. Do I require any additional documentation?[NEWLINE]agent: We will also need to see your Employee identification card which must be current, not expired and show your name, identifying information such as date of birth or age and preferably a recent photograph[NEWLINE]user: And how do I prove my name change?"}
{"id": "superseg_train_3595", "dialogue": "user: What original documents do I need to produce when looking for an original Social Security card for a foreign born US citizen adopted child?[NEWLINE]agent: First of all, we need to establish the citizenship of the child[NEWLINE]agent: Do you have original documents for the child in question?[NEWLINE]user: Yes, I have original documentation for the child[NEWLINE]agent: If you don't have your child's foreign birth certificate or cannot get it within 10 days, we can use your child's passport or either a document issued by the Department of Homeland Security as evidence of your child's age[NEWLINE]user: Will you need to see identification for me, and if so, what form of identification is accepted?[NEWLINE]agent: Yes, you will need to provide identification. Any document that you present to us must be current and not expired, must show your name and have identifying information included, for example, your date of birth or your age. It would be preferable if the identification had a recent photograph also[NEWLINE]user: What information is required if my child is applying for an original Social Security number?[NEWLINE]agent: You will need to provide us with information regarding the schools that your child has attended. We may also ask you to provide copies of tax records which will show that your child never had a Social Security number assigned to them[NEWLINE]user: What type of document is acceptable as my child's identification if I haven't got their passport?[NEWLINE]agent: In this instance, we can accept a state-issued non-driver's identification card or the adoption decree[NEWLINE]user: Is there anything I should know if my child lived outside the United States for an extended period, will this cause any problems?"}
{"id": "superseg_train_3596", "dialogue": "user: Hello, I want information about the original documents required to get a social security card for an adopted foreign-born child.[NEWLINE]agent: first, you need to prove your child's citizenship.[NEWLINE]agent: Do you have your child's foreign birth certificate?. If not, there are other options.[NEWLINE]user: I don't have the certificate, please tell me about the other options.[NEWLINE]agent: You could use your child's passport or a document given by the DHS as evidence of your child's age.[NEWLINE]user: and for me, what documents can I use as proof of identity?[NEWLINE]agent: You could use a state-issued non-driver ID card or a U.S. driver's license.[NEWLINE]user: isn't my passport enough to prove my citizenship and my identity?[NEWLINE]agent: Yes, we actually can use one document for two purposes like in the passport case to prove both your identity and citizenship, but you need to provide at least two separate documents.[NEWLINE]user: now, my kid has lived in the US for quite some time now. Is there anything else that I need to do?[NEWLINE]agent: You have to provide records of your child's school activities or tax records that show that your child was never assigned a social security number.[NEWLINE]user: and, apart from the passport, what other documents can be used as my child's proof of identity?[NEWLINE]agent: you can use the adoption decree or a state-issued non-driver's ID card, among other accepted documents.[NEWLINE]user: Does the kid have to be present during the interview?"}
{"id": "superseg_train_3597", "dialogue": "user: I adopted a foreign child, what do I need to get him a social security card?[NEWLINE]agent: You need to provide the required documents, original or certified copies.[NEWLINE]agent: Do you need to claim your child now for tax purposes while waiting for the adoption process to end?[NEWLINE]user: Yes, I do. What should I do?[NEWLINE]agent: you should contact the Internal Revenue Service to ask them for Form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE]user: I'm guessing that notarized copies are not accepted? and can I use expired documents?[NEWLINE]agent: That's correct, as mentioned previously, only original documents and certified copies are accepted. And no, expired documents are not accepted.[NEWLINE][BOUNDARY][NEWLINE]user: What should I use to prove my child's age?[NEWLINE]agent: the child's foreign birth certificate is the preferred document.[NEWLINE]user: What if I can't get the birth certificate?[NEWLINE]agent: then we'll ask for another suitable document, like a document given by the DHS that shows your child's age or the child's passport.[NEWLINE]user: and for me, what if I can't get the documents asked as proof of identity?"}
{"id": "superseg_train_3598", "dialogue": "user: Hello. Please,could you give me some info about an original SSN card for a foreign born adopted child?[NEWLINE]agent: Sure, I can help you with that.[NEWLINE]agent: Please, i need to know if you want to claim your child for tax purposes?[NEWLINE]user: No, i'm not looking to do that.[NEWLINE]agent: Ok. Do you need more information about SSN for children?[NEWLINE]user: Yes, please. I'm still on need of some info about the matter.[NEWLINE]agent: Perfect, if you need more information about this issue, you can look for the Publication N\u00ba 05-10023, which can answer your possible questions about Social Security Numbers for Children.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll look for it when i can. Please, i have another doubt. Do i need to present any document as child's parent?[NEWLINE]agent: Indeed, you need to do that. We need to see a proof of your identity as child's parent. That document must be valid and containing your date of birth or age as well a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I better write that down. Please, you said before that the publication i need to look for is which number?[NEWLINE]agent: Sure. It's publication N\u00ba 05-10023.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, got it. Umm, i suppose you only accept certain types of documents to proof my child's identity, isn't?"}
{"id": "superseg_train_3599", "dialogue": "user: I need to get a social security card for a foreign child that I adopted. She is now a US citizen.[NEWLINE]agent: I should be able to help. We will need to gather some information.[NEWLINE]agent: Are you claiming your child for tax purposes while waiting for the adoption to finalize?[NEWLINE]user: Yes.[NEWLINE]agent: If so, you will need to get form W-7A from the IRS and complete the Taxpayer ID number for US adoptions application.[NEWLINE][BOUNDARY][NEWLINE]user: My child has already lived in the US.[NEWLINE]agent: Okay. We may need information from your child's school, or we may need tax records to prove your child never received a social security number.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a form W-7A?[NEWLINE]agent: You can contact the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do you need to prove my child's identity?[NEWLINE]agent: We can accept documents that show your child's name, date of birth, age, etc. It would be great if this is a photo ID.[NEWLINE]user: What can we use as proof of ID?"}
{"id": "superseg_train_3600", "dialogue": "user: Yeah, hi. i need some info about an SSN card for an Adopted Child, please?[NEWLINE]agent: Sure, no problem. For that, you need to present some original document certified by the agency that issued them.[NEWLINE]agent: I must ask, do you want to claim your child for tax purposes?[NEWLINE]user: Yeah, that's exactly what i want to do.[NEWLINE]agent: Perfect. In that case, you must contact the U.S IRS for you to get Form W-7A or Application for Taxpayer Identification Number for Pending U.S Adoptions.[NEWLINE]user: Great, that's just great, thanks. Where can i go if i'm in need for more information?[NEWLINE]agent: You can look Publication N\u00ba 05-10023, Social Security Numbers for Children, for more information.[NEWLINE]user: Ok. Say, just happened to cross my mind, Can my adopted child have a SSN number before its adoption ends?[NEWLINE]agent: Well, that would be a yes. There is some cases that we can assign a number to the child before its adoption process ends, but we recommend to wait instead, cause in that way you can get a SSN with your child's new name.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds reasonable. Ok, another question, please. What can i do in case i don't have a specific document at hand?[NEWLINE]agent: If you have that scenario, then you'll need to show us other documents. Of course, these documents will need to be unexpired, and showing your name, date of birth or age and recent photograph, as seen on a Employee identification card, for example.[NEWLINE]user: Right, right, i see, thanks. Another last question, please. Do you accept any documents to proof my child's identity?"}
{"id": "superseg_train_3601", "dialogue": "user: What documents do I need to get a replacement Social Security card with my original number?[NEWLINE]agent: This will depend on your citizenship status.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I have it.[NEWLINE]agent: Excellent. You will need to submit your birth certificate to obtain your card.[NEWLINE][BOUNDARY][NEWLINE]user: Will Social Security accept a photocopy of my birth certificate?[NEWLINE]agent: No. It must be the original document or a copy certified by the agency that issued it.[NEWLINE]user: What about a notarized copy?[NEWLINE]agent: No, we can accept notarized copies.[NEWLINE][BOUNDARY][NEWLINE]user: Will Social Security accept any other documents besides a birth certificate?[NEWLINE]agent: If you do not have a birth certificate, Social Security may accept your religious record with your date of birth before the age of 5 or a U.S. hospital record of your birth.[NEWLINE]user: What documents do I need to prove my identity?[NEWLINE]agent: Any document you submit must not be expired. It should also show your name and date a birth or age. We also prefer that it has a recent photograph of you.[NEWLINE][BOUNDARY][NEWLINE]user: Will this ensure that I can get a replacement card?"}
{"id": "superseg_train_3602", "dialogue": "user: I need to get my social security card for the first time. I'm an adult born in the US.[NEWLINE]agent: the first thing you need to do is to prove your citizenship.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I do have it.[NEWLINE]agent: You must submit it as proof of your age and as proof of citizenship.[NEWLINE]user: All the documents accepted as proof f identity must be unexpired?[NEWLINE]agent: Yes, only current documents are accepted.[NEWLINE]user: just in case, what if I can't find the birth certificate?[NEWLINE]agent: We could accept another document, like a U.S. hospital record of your birth or a religious record made before you turned 5 that shows your birth date.[NEWLINE][BOUNDARY][NEWLINE]user: Are photocopies accepted?[NEWLINE]agent: No, no photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: So, only the birth certificate as proof of age?[NEWLINE]agent: If it exist and you can get it, then yes, the birth certificate is the preferred proof of age.[NEWLINE]user: Do I have to be in the interview?"}
{"id": "superseg_train_3603", "dialogue": "user: Hello. I'd like to get a social security card. What papers will I need?[NEWLINE]agent: Are you a US citizen?[NEWLINE]agent: If so, you will need to bring your birth certificate. Do you have one?[NEWLINE]user: Yes, I do.[NEWLINE]agent: You will need to submit it.[NEWLINE]user: What if I can't find it?[NEWLINE]agent: You can submit other documents. You will need a photo id that shows your age or date of birth.[NEWLINE]user: What I lived outside of the country for awhile?[NEWLINE]agent: You can submit your passport or records from your school or work.[NEWLINE]user: I think I have my birth certificate.[NEWLINE]agent: That's good. You will need to submit it.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other important documents you need?[NEWLINE]agent: Yes. We will need original copies of everything.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I can't find my birth certificate?"}
{"id": "superseg_train_3604", "dialogue": "user: What documents do I need to apply for a social security card[NEWLINE]agent: You must show original documents for U.S. citizenship[NEWLINE]agent: You must present your original birth certificate[NEWLINE]user: What if my birth certificate does not exist[NEWLINE]agent: you must submit it if one exists[NEWLINE]user: If I was born in the united states how do I apply[NEWLINE]agent: If you  lived in the united states we may ask you for information about schools you attended or provide copies of tax record to show you were never assigned a social security number[NEWLINE]user: Can you accept my passport if my birth certificate does not exist?[NEWLINE]agent: Yes we can accept your passport  or hospital record of birth[NEWLINE]user: What do you accept for proof of identity?[NEWLINE]agent: An acceptable document must be current and not expired and show your name[NEWLINE]user: What if I lived outside of the united states for any amount of time[NEWLINE]agent: An acceptable document must be current and not expired and show your name[NEWLINE][BOUNDARY][NEWLINE]user: I neee an original card"}
{"id": "superseg_train_3605", "dialogue": "user: I need to know what documents I need to apply for a original card for a u.s. born adult[NEWLINE]agent: We accept Birth  certificates or U.S. passports[NEWLINE]agent: If a birth certificate exists[NEWLINE]user: My birth certificate does not exist[NEWLINE]agent: We are able to accept your U.S> passport if a birth certificate does not exist[NEWLINE]user: My  birth cerificate does not exist what other document besides a U.S. passport do you accept?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: HOw do I prove my identity?[NEWLINE]agent: As proof of identity we must see your U.S. drivers license, a state issued no -driver identification card or a U.S. passport[NEWLINE][BOUNDARY][NEWLINE]user: One more thing, for the family members who may be eligible for additional benefits, what if they are not married and under 18 years of age?[NEWLINE]agent:  you may be eligible for child benefits based on your parent s work[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to contact social security?"}
{"id": "superseg_train_3606", "dialogue": "user: I want to get a new Social Security card and would like to know what I will have to bring with me to get one[NEWLINE]agent: We would need proof of citizenship if you are a U.S. citizen. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or a U.S. passport.[NEWLINE]agent: Do you have a U.S. birth certificate?[NEWLINE]user: Yes, I do[NEWLINE]agent: If one exists, you must submit it.[NEWLINE]user: And do I need a picture ID to show who I am?[NEWLINE]agent: Yes, we need a U.S. driver's license, State issued ID card or a U.S. passport. If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days, we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph.  We accept such documents as Employee identification cards and some similar documents[NEWLINE]user: Can I ask what would happen if I don't have a birth certificate?[NEWLINE]agent: If a birth certificate does not exist, we may be able to accept your : Religious record made before the age of 5 showing your date of birth ; U.S. hospital record of your birth ; or a U.S. passport.[NEWLINE]user: Okay, and I don't really need a license or state ID card since I can bring in other documents right?[NEWLINE]agent:  If you do not have one of those documents we will ask to see other documents. Any documents submitted must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph. You can provide an Employee identification card ; a School identification card ; a Health insurance card not a Medicare card ; or a U.S. military identification card.[NEWLINE]user: So I need some sort of ID picture card for sure?[NEWLINE]agent: Yes, as proof of identity Social Security must see your : U.S. driver 's license ; State - issued non - driver identification card ; or a U.S. passport.[NEWLINE][BOUNDARY][NEWLINE]user: and I need all this even if I am a U.S. born adult?"}
{"id": "superseg_train_3607", "dialogue": "user: What documents do I need?[NEWLINE]agent: We can accept only certain documents as proof of U.S. citizenship[NEWLINE]agent: Do you have proof of us citizen ship?[NEWLINE]user: yes i do[NEWLINE]agent: you must submit it[NEWLINE]user: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days[NEWLINE]agent: we will ask to see other documents.[NEWLINE]user:  We can accept only certain documents as proof of identity[NEWLINE]agent:  An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph[NEWLINE]user: What if a birth certificate does not exist[NEWLINE]agent: we may be able to accept your :s   Religious record made before the age of 5 showing your date of birth[NEWLINE]user: What documents do I need?"}
{"id": "superseg_train_3608", "dialogue": "user: How do I apply for an original ss card?[NEWLINE]agent: You need to prove U.S. citizenship[NEWLINE]agent: You must present your birth certificate  If one exists[NEWLINE]user: What if one does not exists?[NEWLINE]agent: read if  a birth cerficiate does no exist[NEWLINE]user: Do you accept  other forms of document if a birth certifiace does not exist?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need a card for a u.s. born adult[NEWLINE]agent: It is important[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I require a tax identification number but am not authorized to work in the United States?[NEWLINE]agent: You can apply for an Individual Taxpayer Identification Number form the IRS. To get this number from the IRS, you can visit the IRS or call them on the toll free number 1-800-TAXFORM 1-800-829-3676 and request Form W-7 Application for IRS Individual Taxpayer Identification Number[NEWLINE]user: How do I get a Social Security Card if I am a J-1 student?[NEWLINE]agent: You must provide us with a letter from your sponsor, on a sponsor letterhead containing an original signature that authorizes your employment[NEWLINE]user: What documents are required to get a Social Security Card if I am a J-1 or J-2 exchange visitor?"}
{"id": "superseg_train_3609", "dialogue": "user: I need to get a card for my son who is not currently a citizen.[NEWLINE]agent: Currently, only noncitizens who have permission to work by the DHS can apply for a card.[NEWLINE]agent: Does your child have permission to work here?[NEWLINE]user: He does not have permission to work. Is there any way else I can get a card?[NEWLINE]agent: In this case, more information will be needed to obtain a card.[NEWLINE][BOUNDARY][NEWLINE]user: What if he is an F-1 student?[NEWLINE]agent: You will need to submit your son's I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: I don't have a current DHS document for him. Is there anything else I can use?[NEWLINE]agent: Yes, other documents may be accepted, but they need to contain your son's name, his date of birth, and his biological parents' names. We also like it to have a recent photo, but we can accept it without a photo if it has enough information to verify his identity.[NEWLINE]user: Is there any way my son can legally work without DHS authorization?[NEWLINE]agent: Yes, you can apply for an Individual Taxpayer ID Number for your son at the IRS. You can visit your local IRS office or call them toll free at 1-800-TAXFORM and request a Form W-7A for Taxpayer ID Number for Pending U.S. adoptions.[NEWLINE]user: Is there any way I can prove his U.S. immigration status?"}
{"id": "superseg_train_3610", "dialogue": "user: What original documents do I need to obtain a social security card?[NEWLINE]agent: Anything pertaining to your child's immigration status.[NEWLINE]agent: Do you have documents to prove your child's immigration status?[NEWLINE]user: Yes I have documentation for their status.[NEWLINE]agent: You must show us any current immigration documents on your child such as a work permit, a lawful permanent resident card, or an immigration visa.[NEWLINE]user: If I use a document for work related purposes, who will be informed of that?[NEWLINE]agent: We will inform DHS if you use it for work purposes.[NEWLINE]user: What documentation do I need if my child is a F-1 or M-1 student?[NEWLINE]agent: We would need to see your child's I-20 Certificate of Eligibility for Nonimmigrant Student Status.[NEWLINE]user: If my child doesn't have permission to work, would they still get benefits?[NEWLINE]agent: As long as they entered the country lawfully, they can conduct business with banks and schools and sign up for private health insurance and apply for subsidized housing and school lunch programs.[NEWLINE]user: Am I able to use an I-766 Employment Authorization Document as proof of my child's immigration status?"}
{"id": "superseg_train_3611", "dialogue": "user: What documents do I need to get a Social Security Card?[NEWLINE]agent: If applying for your child you must show  your childs current U.S. immigration document[NEWLINE]agent: To prove immigration status you must show a current U.S> immigration document[NEWLINE]user: What is my child is a student?[NEWLINE]agent: you will need to show a lawful premanent resident card or a Employment Authorization card[NEWLINE]user: What  documents do I neeed for proof of identity[NEWLINE]agent: We accept only certain documents such as a document showing childs name, age, date of birth[NEWLINE]user: Is it a federal law to provide a social secturity number?[NEWLINE]agent: yes it it a law in order to recieve service or benefits[NEWLINE]user: What will documents will I be asked for if I am not a U.S. citizen?[NEWLINE]agent: You will be asked to show a premanent resident card[NEWLINE]user: What about work eligiblity?"}
{"id": "superseg_train_3612", "dialogue": "user: How do I obtain a social security card for a child not born in the U.S.?[NEWLINE]agent: Typically, you can only get a card if you have permission to work from the DHS.[NEWLINE]user: What if my child does not have permission to work but would still like to apply for a card?[NEWLINE]agent: Please find the section titled \"If your child doesn't have permission to work\" for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Is it okay if I ask a follow-up question about original documents? What happens if I don't have one of these documents?[NEWLINE]agent: Have you updated your Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and the US Passport?[NEWLINE]user: yes. also my document is expired is it useful?"}
{"id": "superseg_train_3613", "dialogue": "user: I need a social security card for my child[NEWLINE]agent: Is this an origianl card for a noncitizen child that has permission to work?[NEWLINE]agent: No my child does not have permisision to work can I get for other purposes?[NEWLINE]user: IIn general only noncitizens who have permission to work from the Homeland Security DHS can apply for a SS number. If you child does not have permision to work but needs a SS number it is possible[NEWLINE]agent: see \" If your child does not have permission to work \" for further information[NEWLINE][BOUNDARY][NEWLINE]user: Can you use one document for two purposes[NEWLINE]agent: We can use a DHS work permit as proof or both immigration status and identity[NEWLINE][BOUNDARY][NEWLINE]user: What other information do you have if my child does not have permission to work?[NEWLINE]agent: see \" If your child does not have permission to work \" for further information[NEWLINE][BOUNDARY][NEWLINE]user: What is an immigration status document?[NEWLINE]agent: see   [22] Immigration Status for more information[NEWLINE]agent: you must prove your childs U.S immigration status"}
{"id": "superseg_train_3614", "dialogue": "user: Yes I would like some information about getting a Social Security card for my daughter who is not a citizen.[NEWLINE]agent: As a rule, only noncitizens who have permission to work from the DHS (Department of Homeland Security) can apply for a Social Security number.[NEWLINE]agent: Does she need a card for another purpose?[NEWLINE]user: She does not have permission to work from DHS but needs a card anyway, is it possible?[NEWLINE]agent: We have a section called \" If your child does not have permission to work \" where you will find more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What if she needs a number in order to qualify for benefits?[NEWLINE]agent: In that case, you must bring us a letter from the government agency in question. The letter must be on letterhead stationery and it must specifically identify your child as the applicant.[NEWLINE]user: Can it be a photocopy?[NEWLINE]agent: No form letters or photocopies will be accepted.[NEWLINE]user: What other documents do I need to bring?[NEWLINE]agent: You must show us your child 's current U.S. immigration document, such as a Lawful Permanent Resident Card (I-551).[NEWLINE]user: Anything else?[NEWLINE]agent: Social Security will need to see her current DHS document.[NEWLINE]user: Is her passport from Jordan acceptable?"}
{"id": "superseg_train_3615", "dialogue": "user: I want to know what I need to get someone a Social Security card?[NEWLINE]agent: We need proof of immigration status[NEWLINE]agent: Do you have documents that proof their immigration status?[NEWLINE]user: yes, just need to know which documents you will take as proof[NEWLINE]agent: To prove their U.S. immigration status,\u00a0we need to see a current U.S. immigration document, such as a I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa ; or a I-766 Employment Authorization Document, EAD, work permit[NEWLINE]user: Alright, and what if I am unable to come up with some of the documents I need, like ID stuff?[NEWLINE]agent: If you can't come up with the usual proofs of identity then we may accept other items, like an adoption decree or a doctor, clinic or hospital record.[NEWLINE]user: What if they are not American?[NEWLINE]agent: If they are not an American citizen Social Security will ask to see a current DHS document. Such as a I-551 Permanent Resident Card[NEWLINE]user: Do I need to take my kid down their when I go or just the documents?[NEWLINE]agent: If they are age 12 or older and requesting an original Social Security number then they  must appear in person for an interview. We will ask for evidence to show that your child does not have a Social Security number.[NEWLINE]user: Okay, and this will also help me with getting their taxpayer ID number?[NEWLINE]agent: If you need a number for your child for tax purposes and your child is not authorized to work in the United States,you can apply for an Individual Taxpayer Identification Number for your child from the Internal Revenue Service IRS.Visit IRS in person or call the IRS toll - free number, 1 -800-TAXFORM, 1 - 800 - 829 - 3676, and request Form W-7A Application for Taxpayer Identification Number for Pending U.S. Adoptions.[NEWLINE]user: OK, and one more question about immigration status. that is a must have?"}
{"id": "superseg_train_3616", "dialogue": "user: Hello I need information on applying for a card for my son.[NEWLINE]agent: Yes certainly. Is he a U.S. citizen? If he is not a U.S. citizen, in order to apply for a Social Security number he would need permission to work from the Department of Homeland Security.[NEWLINE]agent: Does he need the card for work purposes or another reason?[NEWLINE]user: It is for another reason, we need a Social Security number to fill in a form.[NEWLINE]agent: In that case please refer to our \" If your child does not have permission to work \" section for further information.[NEWLINE][BOUNDARY][NEWLINE]user: What is the number of the permit form that Department of Homeland Security gives to students?[NEWLINE]agent: It is called Work permit I-766 from DHS, if he has one you must present it when applying.[NEWLINE][BOUNDARY][NEWLINE]user: Will the \" If your child does not have permission to work \" section address the question of what to do while waiting for a Work permit I-766 from DHS?[NEWLINE]agent: Yes all of that is covered in the \" If your child does not have permission to work \" section.[NEWLINE][BOUNDARY][NEWLINE]user: Doesn't he need a Social Security number for school?[NEWLINE]agent: Lawfully admitted noncitizens do not need a Social Security number to register for school, apply for educational tests, and apply for school lunch programs.[NEWLINE]user: What documents do I need to show if he is a student?"}
{"id": "superseg_train_3617", "dialogue": "user: I need a card for a noncitizen child[NEWLINE]agent:  only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number. Does your child have this information?[NEWLINE]agent: read f your child does not have permission to work but needs a Social Security number for other purposes[NEWLINE]user: no my child does not have permission to work[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I prove age?[NEWLINE]agent: f your child needs a number to meet these state or local requirements[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on where I can process the information of my child in my Social Security records to avoid getting a lower amount of his Social Security benefits in the future.[NEWLINE]agent: Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: in that case you can verify your identity with the US Passport[NEWLINE]user: and what evidence of legal work would do?..."}
{"id": "superseg_train_3618", "dialogue": "user: Hello I'm an immigrant hoping to get a Social Security Card, what is the procedure?[NEWLINE]agent: We will need to establish your Immigration Status through appropriate documents.[NEWLINE]agent: Do you possess such documents?[NEWLINE]user: I have no official documents of that sort.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I hope there other ways to prove my status, are there?[NEWLINE]agent: We will inform DHS as soon as you receive a card.[NEWLINE][BOUNDARY][NEWLINE]user: So you will not accept a notarized copy?[NEWLINE]agent: Correct, we will not.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can'y produce the preferred documents?[NEWLINE]agent: We will ask to see other documents such as an Employee identification card.[NEWLINE]user: What proof of identity would Social Security like to see?"}
{"id": "superseg_train_3619", "dialogue": "user: I am looking for information regarding an original Social Security card for a noncitizen adult[NEWLINE]agent: Noncitizens must have permission to work from the Department of Homeland Security before they can apply for a Social Security number[NEWLINE]agent: Do you have permission to work in the United States or do you need a Social Security number for other purposes?[NEWLINE]user: No, I don't have permission to work here[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation is required if I am a foreign worker and am seeking a Social Security Card?[NEWLINE]agent: We will need to see your I-94 Arrival/Departure Record. We could also use the admission stamp on your unexpired foreign passport which shows a class of admission permitting work. Some foreign workers must show their EAD work permit from the DHS[NEWLINE]user: Are there any restrictions in relation to getting a Social Security number assigned for non-work purposes?[NEWLINE]agent: In this instance, you can not use it to work[NEWLINE]user: One last question regarding applying for Social Security, do the same requirements apply if I have lived outside the United States for a while?[NEWLINE]agent: We need original documents citizenship[NEWLINE]user: What is I don't have original birth certifiate stating my age?"}
{"id": "superseg_train_3620", "dialogue": "user: I need a new card. What documents do I need?[NEWLINE]agent: The documents you need will vary based on your immigration status.[NEWLINE]agent: Do you know your U.S. immigration status?[NEWLINE]user: No, I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I need if I'm a foreign worker?[NEWLINE]agent: You will need to show us your I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing that you have been permitted to work.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another concern I have is with disability insurance. Is it possible for you to have more details?[NEWLINE]agent: Of course, Here are some additional publications with information on disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: When I can To Apply For Social Security Disability Benefits?[NEWLINE]agent: You should apply as soon as you become disabled[NEWLINE]agent: Do you want to apply?"}
{"id": "superseg_train_3621", "dialogue": "user: I need a new Social Security card.[NEWLINE]agent: You can only apply for a Social Security number if you have permission to work from the DHS.[NEWLINE]agent: Are you a noncitizen with permission to work in the U.S,?[NEWLINE]user: Yes, I have permission to work.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a J-1 student?[NEWLINE]agent: In this case, you will need to provide us a letter from your sponsor. This letter should be on sponsor letterhead with an original signature that authorizes your employment.[NEWLINE]user: I still need to ask another question about being a noncitizen with permission to work in the U.S.  How do I prove the status of my immigration?[NEWLINE]agent: You must show current immigration documents such as Form l-551 lawful permanent resident card or employment authorization document, work permit[NEWLINE]agent: Are you a F-1 or M-1 student?[NEWLINE]user: How do I prove F-1 or M-1 student eligiblility[NEWLINE]agent: your must show us your 1-20 certificate of eligiblity for nonimmigrant studen status[NEWLINE]user: Can I get services without a social security number[NEWLINE]agent: you can get many benifits and services without a social security nuber such as to conduct business with a bank, register for school, private health insurance, educational test, apply for school lunch programs of apply for subsidized housing[NEWLINE]user: Where would a bring my documents?"}
{"id": "superseg_train_3622", "dialogue": "user: What origianl documents do I need to apply for a noncitizen adult social security card[NEWLINE]agent: You need to prove you immigration status[NEWLINE]agent: your need origianl documents prooving you U.S. immigration status[NEWLINE]user: I have premission to work from the department of homeland security DHS[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I have a foreign birth certificate[NEWLINE]agent: We consider other documents such as your passport or a document 9issued by DHS as evidence of your age[NEWLINE]user: Do I need to be interviewed by social security[NEWLINE]agent: Anyone age 12 or older requesting an original social security number must be interviewed by social security[NEWLINE]user: Can I get assigned a number if its for non work purposes?[NEWLINE]agent: Yes but you can not use it to work[NEWLINE]user: I need a number for general assistance benefits"}
{"id": "superseg_train_3623", "dialogue": "user: Hi, how you doing. Please i want to know about application to SSN for non citizen. It is possible?[NEWLINE]agent: It is possible, indeed, but only those non citizens who have work permits from DHS or Homeland Security, can apply.[NEWLINE]agent: I assume you don't have a DHS work permit but need a SSN?[NEWLINE]user: Yes, i don't have a work permit but i'm in need of a SSN.[NEWLINE]agent: Well, being that the case, you'll need to look for more information. you can search under \"If you don't have permission to work\" section in our printed information.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll have to look at it. Please, another question. I have a relative who is a student, a international one. What documents does he need to get a SSN?[NEWLINE]agent: Given he's an international student, then he must provide a letter from his sponsor, with an original signature that authorizes his employment.[NEWLINE]user: That's great, i'll make sure to tell him. Please, i want to know what could happen if somebody who got its SSN for non working purposes, uses instead to work?[NEWLINE]agent: Obviusly, that would be a violation. We would have to inform DHS about the situation.[NEWLINE]user: Right, right, so obvious, huh?. Look, something about students again. A Friend's daughter is coming and she is going to be in a curricular practical training. what she need?[NEWLINE]agent: Well, if she is going to be in a CPT, then she must provide form I-20 with its employment page completed and signed by her designated school official.[NEWLINE]user: I'm sorry, which form you said?"}
{"id": "superseg_train_3624", "dialogue": "user: Hello I need a Social Security card and need help please.[NEWLINE]agent: Yes I can. Is it for work purposes? There are criteria that must be met by noncitizens.[NEWLINE]agent: Is work the purpose of your application?[NEWLINE]user: It is not to work but to fill out a form.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I do eventually want to work what do I need?[NEWLINE]agent: You would need permission to work from the Department of Homeland Security if you are a noncitizen.[NEWLINE][BOUNDARY][NEWLINE]user: But can I get a Social Security number for paperwork purposes? They often ask for one on forms.[NEWLINE]agent: Yes but If you are assigned a number for non - work purposes, you can not use it to work.[NEWLINE]user: The benefits form I am filling out requires a Social Security number, so can I get one?[NEWLINE]agent: Yes Government benefits or services is one of the cases where you may be issued a number.[NEWLINE]user: Will I need to pay taxes on benefits or register with the IRS?"}
{"id": "superseg_train_3625", "dialogue": "user: I need to get my Social Security card for the very first time. I'm a noncitizen adult.[NEWLINE]agent: The first thing you need to do is to prove your immigration status.[NEWLINE]agent: Do you want to know how to do it?[NEWLINE]user: Yes, please.[NEWLINE]agent: You need to provide us with your current U.S. immigration document. It can be the form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport or the form  I-766 Employment Authorization Document (EAD), work permit.[NEWLINE]user: Just those 2 documents are accepted?[NEWLINE]agent: the I-94 Arrival/Departure Record or admission stamp in the unexpired foreign passport is also accepted.[NEWLINE]agent: Are you a F-1 or M-1 student?[NEWLINE]user: I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Just in case, what would be needed for an F-1 student working on campus?"}
{"id": "superseg_train_3626", "dialogue": "user: Could you help me acquire a Social Security Card for my daughter who was born in Dubai?[NEWLINE]agent: Yes I can. First off we need to prove her citizenship with an official document.[NEWLINE]agent: Do you have your child 's foreign birth certificate?[NEWLINE]user: Yes I will soon.[NEWLINE]agent: If it is not available other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age could be considered.[NEWLINE]user: Do I parent need to prove that I'm her parent?[NEWLINE]agent: Yes you must show us a U.S. driver 's license or a State - issued non - driver identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the original birth certificate?[NEWLINE]agent: Yes an original document or a copy certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: Do you accept a Certification of Report of Birth DS-1350?[NEWLINE]agent: Yes that is acceptable.[NEWLINE]user: I should receive her original birth certificate from the consulate in 1 week, is that okay?"}
{"id": "superseg_train_3627", "dialogue": "user: Would you help me procure a Social Security Card? It's for my stepson.[NEWLINE]agent: Yes is he a U.S. citizen?[NEWLINE]agent: If he isn't then it's another type of document that is required. Was he born in another country?[NEWLINE]user: Yes he was born in Morocco.[NEWLINE]agent: In that case we will consider your child 's passport or a document issued by DHS to prove his age.[NEWLINE]user: What documents do I need to show that he is a U.S. citizen?[NEWLINE]agent: Only certain documents can be used as proof of U.S. citizenship such as a Certification of Report of Birth DS-1350[NEWLINE]user: He's 14, does he need to come down to your offices?[NEWLINE]agent: Yes, if he's 12 or older and who is requesting an original Social Security number must appear in person for an interview.[NEWLINE]user: Do I need to bring papers for me?[NEWLINE]agent: It is necessary to prove who you are and this might be done with a U.S. driver 's license or some other] State - issued non - driver identification card.[NEWLINE]user: If I don't have his passport at the moment what else can I use?"}
{"id": "superseg_train_3628", "dialogue": "user: I am looking to get a card for my child as a foreign born US citizen. What documents do you need?[NEWLINE]agent: Make sure all documents are current. You will need a consular report of birth abroad.[NEWLINE]agent: If your child does not have a foreign birth certificate, you can submit your child's passport. We need proof of age.[NEWLINE]user: What if I do not have a foreign birth certificate?[NEWLINE]agent: You should submit your child's passport or any other DHS form to prove your child's age.[NEWLINE]user: Can I use an old passport or school records?[NEWLINE]agent: Yes, either of those will work.[NEWLINE]user: Are there any other documents I can use?[NEWLINE]agent: You can use your child's passport or a DHS form to prove your child's age.[NEWLINE]user: What if I cannot find that document?[NEWLINE]agent: You can use a state ID card (not a driver's license).[NEWLINE][BOUNDARY][NEWLINE]user: Is this how I get a social security card for my child born out of the US?"}
{"id": "superseg_train_3629", "dialogue": "user: Hi, i wanted to know something. I have a Foreign born U.S citizen child, is possible to me to present documents to get a original card?[NEWLINE]agent: Well, yeah, is perfectly possible for you to present documents. In fact, you'll need documents to prove you he /she is a U.S citizen, such as Certification of Report of Birht or child's U.S passport.[NEWLINE]agent: Do yo have any of these documents or not?[NEWLINE]user: Yeah, in fact i have them, thank god. I took my previsions. But in any case i wouldn't have them, you would accept some other document?[NEWLINE]agent: Sure, there's an option if that's the case. We can take in account other documents such as your child's passport, so we can verify your child's age. Of course, that document must come from DHS.[NEWLINE]user: Ok that's great to know it, thanks. Another question,just to be sure. You just accept certain documents, do you? i.e Certificate of report of birth? that's essential, isn't?[NEWLINE]agent: That's correct. That document, DS-1350, would be one of the main ones we'll need to proceed with your request.[NEWLINE]user: umm, well i tought that would be the case. Say, what about child's age? is that something i have to keep in mind in order to request SSN?[NEWLINE]agent: Well, in fact, it is. If your child is over 12, he must come to the office in person, so he can go through an interview. Plus, we'll verify if a SSN hasn't been issued to him / her before.[NEWLINE]user: Do i need to present something in that case?[NEWLINE]agent: Yes. You'll need to present a proof of your identity, with an non expired document.[NEWLINE]user: So just to be sure, you're open to accept other documents, do you?"}
{"id": "superseg_train_3630", "dialogue": "user: What documents do I need to get my kid a Social Security card?[NEWLINE]agent: We need documents that proof citizenship[NEWLINE]agent: We would need your child 's foreign birth certificate if you have it or can get it within 10 days.  If not,we will consider other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age.[NEWLINE]user: She doesn't have a passport[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if we lived outside of the United States and had some documents from there[NEWLINE]agent: If your child lived outside the United States for an extended period, a current or previous passport, school and/or employment records and any other record that would show long - term residence outside the United States are documents that we may need to see.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the correction of the card in a US citizen child born abroad, should I inform the employer or social security of the change?[NEWLINE]agent: She will have to tell her employer.[NEWLINE][BOUNDARY][NEWLINE]user: What do we need to do if we change her name on her Social Security card?[NEWLINE]agent: You will need to show us proof of her name change. Some examples of proof would include a final adoption decree.[NEWLINE]user: Do I need anything with her previous name on it?"}
{"id": "superseg_train_3631", "dialogue": "user: What documents do I need to get a Social Security card for a kid born out of the U.S.?[NEWLINE]agent: You will need proof of citizenship[NEWLINE]user: okay, what if I don't have a certain document[NEWLINE]agent: If you don't have a foreign birth certificate then you can have their passport or a document issued by DHS as evidence of your child 's age.[NEWLINE]user: what other documents can I use?[NEWLINE]agent:  We can accept only certain documents as proof of U.S. citizenship. These include : Certification of Report of Birth DS-1350 ; Consular Report of Birth Abroad FS-240 ; U.S. passport ; Certificate of Citizenship N-560/N-561 ; Certificate of Naturalization N-550/N-570.[NEWLINE]agent: Has the child lived outside of the United States for an extended period?[NEWLINE]user: No they haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: is a report of birth an accepted proof of U.S. citizenship?[NEWLINE]agent: Yes, We can accept only certain documents as proof of U.S. citizenship and this includes a Certification of Report of Birth DS-1350[NEWLINE][BOUNDARY][NEWLINE]user: I have a different question now for you, I am looking for information about increased benefits, where can I get this?[NEWLINE]agent: see the information about benefits on the Social Security website[NEWLINE]user: My benefits have changed after I applied what do I do?"}
{"id": "superseg_train_3632", "dialogue": "user: What original documents do I need to get a social security card if any?[NEWLINE]agent: Yes, you will need original documents that prove your citizenship.[NEWLINE]agent: Are you able to verify that you are a U.S. born citizen?[NEWLINE]user: No, I do not have documentation on that, what steps would I need to take?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you need to show proof of the child's identity?[NEWLINE]agent: Yes, we will need to verify the child's identity in order to issue a social security card.[NEWLINE][BOUNDARY][NEWLINE]user: What other documents are acceptable for Replacement Card?[NEWLINE]agent: you many not need a replacemtn card, knowing your social security number is what important[NEWLINE][BOUNDARY][NEWLINE]user: I don't remember my social security number[NEWLINE]agent: Federal law required you to provie your social security number to get benefits or services. you must apply as an applicant[NEWLINE]user: Is it a state law ro provide a social security number to get general assistance benefits?[NEWLINE]agent: Yes[NEWLINE]user: What if I don't have permission to work?"}
{"id": "superseg_train_3633", "dialogue": "user: What documents do I need to get a social security card?[NEWLINE]agent: Proof of U.S. citizenship[NEWLINE]agent: We can accept documents such as certificate of birth in U.S. If for a Foreign Born U.S. Citizen child you must present your child's foreign birth certificate If not you havie to get it to us in 10 days[NEWLINE]user: What other documents do you consider for a foreing born child?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I do not have a specific document?[NEWLINE]agent:  we will ask to see other documents and any documents submitted must be current, not expried and show you name date of birth or age a preferably a recent photograph[NEWLINE][BOUNDARY][NEWLINE]user: If I do not currently have benefits but I want to apply for Social Security or SSI benefits, what should I do to access them?[NEWLINE]agent: It is important that you seek the Social Security representative when applying for the benefits you want to enroll in Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: You can further expand that information.[NEWLINE]agent: It is important to seek more information with your management agent.[NEWLINE]user: What if you don't have an account?"}
{"id": "superseg_train_3634", "dialogue": "user: what will I need to get my social security card?[NEWLINE]agent: are you an American citizen?[NEWLINE]agent: If we don't have you in our system yet then you will have to provide proof of U.S. citizenship[NEWLINE]user: I am an American citizen[NEWLINE]agent: We will need your U.S. birth certificate or a U.S. passport as proof of citizenship[NEWLINE]user: Do you take any other documents?[NEWLINE]agent: For proof of citizenship we would need either a U.S birth certificate or a U.S. passport[NEWLINE]agent: We need proof of identity too, do you have a U.S. driver's license, State - issued non - driver identification card or a U.S. passport?[NEWLINE]user: No passport, but my birth certificate and driver's license will do just fine right?[NEWLINE]agent: Yes, as long as the license is a U.S. drivers license or a State - issued non - driver identification card[NEWLINE]user: What would happen if I didn't have a license or state ID?"}
{"id": "superseg_train_3635", "dialogue": "user: In order to obtain a social security card, what original documents do I need?[NEWLINE]agent: For starters you would need your proof of citizenship.[NEWLINE]agent: Are you a U.S. born adult?[NEWLINE]user: No I am not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a website where I can get more information?[NEWLINE]agent: Yes, we have a Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a document-related query. Is there anything else I need to provide?[NEWLINE]agent: You must be able to show your child 's name, identifying information i.e., age, date of birth, or parents ' names and preferably a recent photograph.[NEWLINE]user: When will my daughter get her new card?[NEWLINE]agent: We will mail the new card as soon as we have all of your child 's information and have verified your her documents.[NEWLINE]user: What if I don't have the final adoption decree yet, it's pending?[NEWLINE]agent: We might also accept your daughter's State - issued non - driver 's identification card.[NEWLINE][BOUNDARY][NEWLINE]user: Will my daughter be able to still work before the new card is issued?"}
{"id": "superseg_train_3636", "dialogue": "user: What things will I need to get my Social Security Card?[NEWLINE]agent: If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]agent: Have you already established your U.S. citizenship with us?[NEWLINE]user: Yes, I have proven my U.S. citizenship before[NEWLINE]agent: Okay, so you have shown proof in the form of a  U.S. birth certificate or U.S. passport before[NEWLINE]user: Also, I heard I needed some identity proof so what qualifies as identity proof?[NEWLINE]agent: We would accept your U.S. driver 's license, State - issued non - driver identification card or U.S. passport.[NEWLINE]user: What if I don't have any of those things?[NEWLINE]agent: We would ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information, date of birth or age and preferably a recent photograph. Documents such as an employee identification card or other similar cards[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and how much will the Social Security card cost?[NEWLINE]agent: You can replace your Social Security card for free if it was lost or stolen.[NEWLINE]user: So I can just come in and get a Social Security card for free whenever I want?"}
{"id": "superseg_train_3637", "dialogue": "user: I need a replacement Social Security Card and want to know what I need to bring with me?[NEWLINE]agent: You might not need to get a replacement card as long as you know your Social Security number, but if you absolutely need a replacement then you can replace your Social Security card for free if it is lost or stolen.[NEWLINE]agent: You can also request your replacement Social Security card online. If you are age 18 or older with a U.S. mailing address and have a my Social Security account,you can apply for a replacement card online.  Will you be getting your replacement card online?[NEWLINE]user: Yes, it will be easier for me[NEWLINE]agent: Okay, it's easy to apply for a replacement card online. For more information about creating my Social Security account and getting a replacement card online,visit our Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: What documents will I have to have at hand?[NEWLINE]agent:  If you have not already established your U.S. citizenship with us, we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]user: Also, do I need any type of ID card?[NEWLINE]agent: We can accept only certain documents as proof of identity. An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph[NEWLINE]user: So you need to see like a license or state ID card as proof of identity?[NEWLINE]agent:  as proof of identity Social Security must see your U.S. driver 's license, state - issued non - driver identification card or U.S. passport.[NEWLINE]user: What if I don't have any of those with me?[NEWLINE]agent: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days, we will ask to see other documents. Any documents submitted, including the following, must be current not expired and show your name, identifying information, date of birth or age and preferably a recent photograph. Documents such as Employee identification card, school identification card, health insurance card not a Medicare card, or U.S. military identification card are accepted.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go again to get my replacement Social Security card online?"}
{"id": "superseg_train_3638", "dialogue": "user: How do I get a replacement Social Security card?. I'm a U.S. born adult.[NEWLINE]agent: You can get a replacement for free if you lose your card, but you may not need to get a replacement since knowing your social security number is what's important.[NEWLINE]agent: The easiest way to apply for a replacement is if you have an my Social Security account. Do you?[NEWLINE]user: I don't.[NEWLINE]agent: Do you want to create one?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I can't get one of the required documents?[NEWLINE]agent: In that case, we'll ask you for another suitable document. The submitted documents must be current, not expired and show your name, identifying information, date of birth and, preferably, a recent photograph.[NEWLINE]user: It is good to know, and regarding the original documents that I need, what can I do if I do not have these documents and do not have a valid replacement for them?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: then you can prove your identity with the US Passport.[NEWLINE]user: and if the document is expired?"}
{"id": "superseg_train_3639", "dialogue": "user: What do my documents need to reflect in order to get a replacement social security card?[NEWLINE]agent: Your documents need to reflect your proof of citizenship.[NEWLINE]agent: Have you already established proof of your citizenship with us?[NEWLINE]user: Yes, I have already confirmed this.[NEWLINE]agent: We would need to see proof of U.S. citizenship such as a U.S. birth certificate or a U.S. passport.[NEWLINE]user: Do the documents have to be current?[NEWLINE]agent: Yes, in order for us to accept the documentation it must be current and not expired.[NEWLINE]user: What forms of proof can I use to verify my identity?[NEWLINE]agent: You may use a U.S. driver's license, a U.S. passport, or a state issued ID card.[NEWLINE]user: What happens if I don't have any of these forms of identification?[NEWLINE]agent: If you don't possess any of these id's, we will ask to see other documents that are current and that can verify your name, date of birth, and preferably a recent photo.[NEWLINE][BOUNDARY][NEWLINE]user: Can I turn in copies of the documents?"}
{"id": "superseg_train_3640", "dialogue": "user: Hello there. I'm on certain situation and need information for getting a SSN card replacement? is for an adult.[NEWLINE]agent: No problem. If your SSN card was lost or even worst, stolen, you can replace it free of charge.[NEWLINE]agent: Are you 18 or older, have a U.S mailing address and have a My Social Security account?[NEWLINE]user: Yeah, i'm older than 18 and have those other two things.[NEWLINE]agent: Excellent. Then you can apply for a replacement card via online.[NEWLINE]user: Great. I suppoose that i'll need to present certain documents, is it? Can i present some copies?[NEWLINE]agent: Sorry, but no, Indeed, you need to present documents, but these documents must originals or at least be certified by the agency that issued them. we are not allowed to receive any photocopies or notarized copies. And of course, all documents must be current.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, ok, i'll take that in mind. So, for what those documents would be useful?[NEWLINE]agent: Those would be used as proof of citizenship.[NEWLINE]user: I suppose that is what i get for not establishing my U.S citizenship with you before?[NEWLINE]agent: You could say so. In any case, we'll need to see a proof of your U.S citizenship, and only certain documents are accepted, such as a U.S birth certificate or U.S passport.[NEWLINE]user: Yeah, ok. And what would happen if i don't have those documents? Is there an option?"}
{"id": "superseg_train_3641", "dialogue": "user: What kind of documents will I need to get a card?[NEWLINE]agent: You will need to have documents that prove your U.S. citizenship.[NEWLINE]agent: Have you already established your U. S. citizenship with our office?[NEWLINE]user: No, I don't know how to do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way I can get a card online?[NEWLINE]agent: There is a fast and secure way to request a replacement Social Security card online.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to know, what documents will I need, and what will happen if I don't have a specific document?[NEWLINE]agent: If you don't have a specific document, there are other documents that you can use. However, these documents must not be expired. They also need to show your name and your date of birth or age. We also prefer that it contains a recent photograph.[NEWLINE]user: Okay. What documents will I need?[NEWLINE]agent: There are only certain documents that we can use for verifying your U.S. citizenship, like your U.S. passport.[NEWLINE]user: I don't have a passport and have lived in the U.S. for many years. What else can I use?[NEWLINE]agent: In this case, you may be asked to submit copies of your tax records that show you were never given a Social Security number, or information about schools that you've attended.[NEWLINE][BOUNDARY][NEWLINE]user: Will you accept photocopies of the documents I need?"}
{"id": "superseg_train_3642", "dialogue": "user: I need help with replacement card for a U.S. born adult.[NEWLINE]agent: You can replace your social security card for free if it is lost or stolen; but you also may not need to get a replacement card.[NEWLINE]agent: Are you age 18 or older with a U.S. mailing address and have a my Social Security account?[NEWLINE]user: No I do not have a my Social Security account and am not 18 or older.[NEWLINE]agent: Do you need more information about creating my Social Security account and getting a replacement card online?[NEWLINE]user: Yes, I would like to know about getting a my Social Security account and getting a replacement card online.[NEWLINE]agent: Please, just go visit our Social Security Number and Card website.[NEWLINE]user: Do I need to visit the Social Security Number and Card website?[NEWLINE]agent: Yes, if you want information about creating an account visit our Social Security Number and Card website.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do if I do not have one of the documents or cannot get a replacement in less than ten days?[NEWLINE]agent: We will ask to see other documents and they must be current and not expired, show your name, identifying information such as date of birth or age, and a recent photograph.[NEWLINE]user: What kind of proof of identity do I need for Social Security?"}
{"id": "superseg_train_3643", "dialogue": "user: Am I able to apply for social security benefits online?[NEWLINE]agent: Do you want to apply for retirement benefits?[NEWLINE]user: No I do not want to apply for retirement benefits.[NEWLINE]agent: Were you able to agree to the terms of service agreement and create a personal social security account?[NEWLINE]user: No, I was not able to set that up.[NEWLINE]agent: Were you able to agree to the terms of service agreement?[NEWLINE]user: Yes, I was able to agree with the terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: Are spouse's able to claim benefits?[NEWLINE]agent: Yes, a spouse can claim benefits if they are the spouse or divorced spouse of a retired worker or a disabled worker or the widow/widower of a deceased worker.[NEWLINE][BOUNDARY][NEWLINE]user: What does a benefit calculator do?[NEWLINE]agent: A benefit calculator helps you to get an estimate of the benefits that you and your family may be eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm the spouse of a retired worker, can I still claim benefits?"}
{"id": "superseg_train_3644", "dialogue": "user: Hi. Can you help me register for benefits online?[NEWLINE]agent: I can help you with that. Are you looking to apply for retirement, disability, or Medicare?[NEWLINE]user: I'm not looking for any of those.[NEWLINE]agent: Are we able to complete your request?[NEWLINE]user: I'd like to apply online.[NEWLINE]agent: Okay. We can try to do that, but in case we are not able to do so, we will let you know how to schedule an appointment or call us.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, about the request. Do you have a list of attorneys to use for this?[NEWLINE]agent: YEs. An attorney can get the information needed if they are representing a person applying for benefits[NEWLINE]user: Ok thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who is on disability? waht ages?[NEWLINE]agent: Studies show that just over one in four of today 's 20-year - olds will become disabled before reaching age 67.[NEWLINE][BOUNDARY][NEWLINE]user: What questions do you ask?[NEWLINE]agent:  we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if you return to work?"}
{"id": "superseg_train_3645", "dialogue": "user: What benefits can I apply for online?[NEWLINE]agent: Do you meet criteria to apply for retirement, disability benefits or just medicare online?[NEWLINE]user: Yes, I meet the criteria to apply for benefits online.[NEWLINE]agent: You can then complete your application online and you will have to agree to our terms of service agreement and create a log in to your personal account.[NEWLINE]user: What information do I need?[NEWLINE]agent: You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1  Information[NEWLINE]user: which one do I need to apply to?[NEWLINE]agent:  You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1[NEWLINE]agent:  Please be ready to supply the information we need to approve your application for these benefits :[NEWLINE]user: ok no thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the easiest way to do this?"}
{"id": "superseg_train_3646", "dialogue": "user: What are the things I need to do if I want to apply for Benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits or Medicare?[NEWLINE]user: No, none of these benefits apply to me[NEWLINE]agent: Have you received confirmation from us that we were able to process your online request?[NEWLINE]user: I have been contacted to say that my request could not be processed[NEWLINE]agent: In this case, you will be contacted and given information on how to contact us by phone or alternatively, schedule an appointment to meet with one of our agents[NEWLINE][BOUNDARY][NEWLINE]user: What should I need to do if I decided to return to work instead of depending on my disability benefits?[NEWLINE]agent: If you're like most people The booklet we send you when your application is approved explains what you need to report to us.[NEWLINE]user: ok[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications should I read?[NEWLINE]agent: read  Disability Benefitss,  What You Need To Know When You Get Social Security Disability Benefitss  and  How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: When do you review my case?"}
{"id": "superseg_train_3647", "dialogue": "user: Can I apply for SS benefits online?[NEWLINE]agent: Yes you can apply for retirement benefits, disablility benefits or just medicare and you meet certain criteria[NEWLINE]user: I need just medicare[NEWLINE]agent: You will be asked to agree to the terms of service agreement and create or login to your personal SS account.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to raise another question about the advantages and disadvantages. If you could tell me if it helps to postpone benefits, it would be great.[NEWLINE]agent: If you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. There are other things to consider when making the correct decision about your retirement benefits, so it is best to\u00a0contact Social Security before you decide when to retire.[NEWLINE][BOUNDARY][NEWLINE]user: but how will it be if I start benefits early?[NEWLINE]agent: your benefits will be reduced a fraction of a percent for each month before your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: what is full retirement age then?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: but I can retire early whenever I want?"}
{"id": "superseg_train_3648", "dialogue": "user: I need help applying online.[NEWLINE]agent: Do you meet the criteria to apply online?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Does it say we can't process your request?[NEWLINE]user: Yes, it does.[NEWLINE]agent: You will receive information on how to call us or schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the Social Security benefits? What should I do if the deceased was receiving monthly benefits?[NEWLINE]agent: If the deceased person was receiving monthly social security benefits, the payments received the month the person died, and any month after should be returned.[NEWLINE][BOUNDARY][NEWLINE]user: Who else, apart from the surviving spouse and children, can receive the benefits?[NEWLINE]agent: Under certain circumstances, some other family members may be eligible. A stepchild, grandchild, step-grandchild, or adopted child could be eligible for the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I return the monthly benefits received after the death of a family member?"}
{"id": "superseg_train_3649", "dialogue": "user: How do I apply online?[NEWLINE]agent: YOu can apply online if you meet the criteria[NEWLINE]user: Oh I do not meet them[NEWLINE]agent: Doyou agree to the terms of service?[NEWLINE]user: No i dont[NEWLINE]agent: You will need to agree to the terms of service to apply[NEWLINE]user: Oh okay I understand, thankyou[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on how much I will get?[NEWLINE]agent: use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits[NEWLINE]user: Where can  find the online tools?[NEWLINE]agent: Use one of our benefit calculators to help you plan to[NEWLINE][BOUNDARY][NEWLINE]user: Can survivers get benefits?"}
{"id": "superseg_train_3650", "dialogue": "user: Can I apply for benefits online?[NEWLINE]agent: Are you applying for retirement, disability or Medicare.[NEWLINE]user: No, retirement.[NEWLINE]agent: Has it told you your request was unable to be processed?[NEWLINE]user: Yes, it errored out.[NEWLINE]agent: Then you will receive information on who to contact or how to schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know! Another question related to a dating show. I will do it. If I qualify, when can I expect benefits to be paid?[NEWLINE]agent: Social Security benefits are paid in the month following the month for which they're due. This means that the benefit due for December would be paid to you in January 2019, and so on.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. Do you have a brochure or something with more information?[NEWLINE]agent: For additional information about the program, please go to the Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may: will other payments affect my disability benefits somehow?"}
{"id": "superseg_train_3651", "dialogue": "user: how do I apply for benefits[NEWLINE]agent: Apply for benefits online f you want to apply for retirement benefits, disability benefits, or just Medicare[NEWLINE]user: How do I complet an online application?[NEWLINE]agent: f we are not able to process you request  you cant complete your application online[NEWLINE]user: What do I do if you are not able to process my online request?[NEWLINE]agent: you will receive specific information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know. Now regarding denied requests, what can I do if my request was denied for some non-medical reason?[NEWLINE]agent: you can appeal our decision online[NEWLINE]user: Where can I get more information?[NEWLINE]agent: please read \" Your income and resources \" on page 5 of our Supplemental Security Income SSI booklet[NEWLINE]user: How do I request an appeal?"}
{"id": "superseg_train_3652", "dialogue": "user: Where exactly do I apply?[NEWLINE]agent: Apply For Benefits Onliner If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria[NEWLINE]user: That does not apply to me[NEWLINE]agent: ok that is fine, If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria[NEWLINE]user: can I complete it online?[NEWLINE]agent:  If you want to apply for retirement benefits, disability benefits, or just Medicare and you meet certain criteria you can complete your application online[NEWLINE]user: yes[NEWLINE]agent: Oh okay no problem[NEWLINE]user: Is there anything else I can keep in mind while using the online calculator? I'm talking about my age, does it affect on how you estimate my benefits?[NEWLINE]agent: The only thing about age or, to be more precise, about your birthday is that if your birthday is on January 1st then the calculator will figure your benefit as if your birthday was in the previous year.[NEWLINE]user: How up to date is the calculator?[NEWLINE]agent: It is updated regularly with new benefit increases and other benefit amounts.[NEWLINE]user: and about privacy, is my data stored in the online calculator?"}
{"id": "superseg_train_3653", "dialogue": "user: Hi, do I need information regarding Survivor Benefits please?[NEWLINE]agent: I recommend looking at the Survivor Planner for information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: Does the spouse qualify for benefits?[NEWLINE]agent: Of course, a retired worker's spouse or divorced spouse qualify for that purpose.[NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: It is important to note that this can happen even if you have never worked under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if you die?[NEWLINE]agent: It is important that you search for information related to the topic.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now regarding the rejection of applications, if mine is rejected, can I go to an appeal? is there a number for deaf people to appeal?[NEWLINE]agent: we have a free TTY number for people with hearing impairments to request an appeal, 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: what info do I need to give to apply for the benefits?"}
{"id": "superseg_train_3654", "dialogue": "user: I wonder who benefits from Social Security?[NEWLINE]agent: It is important that such a benefit is when you retire.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: This benefit is directed at you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information?[NEWLINE]agent: You can visit our sites to request more information.[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question about disability benefits? How do you assess if I qualify as disabled?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?[NEWLINE]agent: An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: can you do any other type of work[NEWLINE]agent:  If you can t do the work you did in the past, [81] we look to see if there is other work you could do despite your impairment.[NEWLINE]user: If you can do other work, [86] we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE]agent: If you can do other work, [86] we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do you mean by disability?"}
{"id": "superseg_train_3655", "dialogue": "user: Hi, who did you provide Social Security benefits to?[NEWLINE]agent: One of the things you should be clear about is being retireable.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Social Security can provide benefits to several of your family members.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can visit us and look for more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more infor about look for more information. What if I live outside the U.S.?[NEWLINE]agent: If you do not live in the U.S. or one of its territories you can also do this by contacting the nearest U.S. Social Security office, U.S. Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive if I go into retirement earlier?[NEWLINE]agent: Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I get benefits for my spouse?"}
{"id": "superseg_train_3656", "dialogue": "user: Is it possible for me to apply for benefits online?[NEWLINE]agent: Do you want to file for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: Yes, I would like to apply for at least one of those benefits.[NEWLINE]agent: Then you can always complete your application online.[NEWLINE][BOUNDARY][NEWLINE]user: I will do it online, I have another question about the benefits that I will receive. Will I receive a lump sum?[NEWLINE]agent: the lump - sum can be paid to the worker 's child or children if, during the month the worker died, the child[NEWLINE][BOUNDARY][NEWLINE]user: do widows get full benefits?[NEWLINE]agent:  you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]user: what are the circumstances?"}
{"id": "superseg_train_3657", "dialogue": "user: When can Social Security provide benefits for me, my spouse, or other family members?[NEWLINE]agent: Are you planning on retiring?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you know they can provide benefits if you become disabled?[NEWLINE]user: Yes, I know this.[NEWLINE]agent: Do you know when you die they can provide benefits?[NEWLINE]user: Yes, I do know this also.[NEWLINE]agent: Then you know that you, your spouse, and other family members of your family can get benefits from Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about social security benefits. If I've been supporting my parents, can they receive benefits on my record?[NEWLINE]agent: Yes, but you must have provided at least half of their support. Also, your parents can't be eligible to receive retirement benefits higher than they receive from you.[NEWLINE][BOUNDARY][NEWLINE]user: So, if my widower remarries and starts receiving benefits from his new spouse, he will receive benefits from both of us?"}
{"id": "superseg_train_3658", "dialogue": "user: I need help with Survivors Benefits[NEWLINE]agent: You can use our Survivors Planner to learn more about benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply?[NEWLINE]agent: Yes, with the Retirement Planner you can learn how and when you should apply.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Disability and Supplemental Security Income.\u00a0 Is there a website I can go to for more information?[NEWLINE]agent:  Additional information about SSI can be found at \" What Is Supplemental Security Income[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an attorney involved?[NEWLINE]agent: If there is an  an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application[NEWLINE]user: DO I need an attorny?[NEWLINE]agent: there are some things you should know[NEWLINE][BOUNDARY][NEWLINE]user: How would yu describe i?[NEWLINE]agent: We pay disability benefits under two programs :[NEWLINE]user: IS it for most people?"}
{"id": "superseg_train_3659", "dialogue": "user: Hi there. Need some info about the retirement thing, please.[NEWLINE]agent: Sure. Do you mean a Government Pension Offset?[NEWLINE]user: Yeah, yeah, that's the one.[NEWLINE]agent: Perfect.That GPO refers to a pension that you'll receive for your work but is not covered by Social Security, that would be in the case of government employment. Is that your case?[NEWLINE]user: Yeah, that's me.[NEWLINE]agent: Right. In that case, you must know that any SS benefits you may be eligible to receive on your spouse's record may be reduced.[NEWLINE]user: OK fine, my ex can have benefits from my ss?[NEWLINE]agent: Yes. In addition to that your marriage must have lasted 10 years or longer.[NEWLINE]user: It did, so what if my former husband had more benefit on his record?[NEWLINE]agent: Then you will get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Ah, that's what I thought. And you said that I can still receive benefits, even if my ex-husband has remarried?"}
{"id": "superseg_train_3660", "dialogue": "user: I could use some help with retirement benefits[NEWLINE]agent: Do you need help with knowing more about what Government Pension Offset is?[NEWLINE]user: no, other things[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help to calculate your benefits if you are affected by the GPO?[NEWLINE]user: yes sir[NEWLINE]agent: Are you trying to estimate your future spouse 's, widow 's, or widower 's benefits under the GPO?[NEWLINE]user: yes I am[NEWLINE]agent: OK, you need two things :The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security. and, The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you very much, this is information for a friend, your spouse is receiving benefits and is requesting them.[NEWLINE]agent: Yeah, you can tell him  that probably  is being evaluated for eligibility as well. If he qualify, then his application will turn automatically in a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, 'ill make sure to tell him soon. Look, what happens once i start to get benefits?[NEWLINE]agent: Well, if you're between 62 and your full retirement age, your benefits will be reduced until you reach your full retirement age. That would work in a percentage.[NEWLINE][BOUNDARY][NEWLINE]user: Sweet, thanks. Last question,where do i get more info?"}
{"id": "superseg_train_3661", "dialogue": "user: I need help with the benefits planner for retirement.[NEWLINE]agent: Do you need to know about the Government Pension Offset or GPO?[NEWLINE]user: Yes I need to learn about the GPO.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security such as a government employee?[NEWLINE]user: Yes, I will receive pension for work not covered by Social Security.[NEWLINE]agent: If that is the case, then any Social Security benefits you may be eligible for it will be reduced but you will still get some.[NEWLINE][BOUNDARY][NEWLINE]user: What do i need to do to estimate my future spouse's benefits under GPO?[NEWLINE]agent: You need the estimated gross monthly amount of your pension for your government job not covered by Social Security and the monthly amount of your Social Security benefit as a spouse before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse is already earning benefits at the time I file my application? Will I also get benefits as a spouse?[NEWLINE]agent:  If your spouse is already receiving benefits when you apply we will also check your eligibility for benefits as a spouse.[NEWLINE][BOUNDARY][NEWLINE]user: Even If I have never worked under social security?"}
{"id": "superseg_train_3662", "dialogue": "user: Hello. I want to ask some things about retirement benefits.[NEWLINE]agent: Well, there is the GPO option, is that what you're looking for?[NEWLINE]user: Yes, that's the one i need info about.[NEWLINE]agent: Good, Are you going to receive a pension for a work not covered by Social Security then?[NEWLINE]user: Yeah, i will.[NEWLINE]agent: Very well. Then, if you're going to receive that pension, under GPO the benefits you may be eligible to receive from your spouse record may get to be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now for the benefits that I can obtain they necessarily have to be reduced?. What if you die?[NEWLINE]agent: It is important that you search for information related to the topic.[NEWLINE]user: What is the labor credits?[NEWLINE]agent: It is essential to highlight that This protection is particularly important for young families with children.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum number of Social Security credits to qualify?"}
{"id": "superseg_train_3663", "dialogue": "user: I am looking to get information regarding a retirement benefits planner, where do I go to get this information?[NEWLINE]agent: Are you aware of the Government Pension Offset (GPO)?[NEWLINE]user: Yes, I have heard of this but would need more information on it[NEWLINE]agent: Will you be in receipt of a pension for work that is not covered by Social Security?[NEWLINE]user: Yes, that does apply to me[NEWLINE]agent: In this case, any benefits that you may be able to receive on your spouse's record may be reduced. This reduction is referred to as GPO[NEWLINE][BOUNDARY][NEWLINE]user: What information is required to calculate my benefits if I am affected by GPO?[NEWLINE]agent: There are two things required; we will need to know your gross monthly pension from your job that is not covered by Social Security and then the estimated monthly amount of your Social Security benefit as a spouse, widow or widower, before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking what the VA medical care is like. Thanks. Another problem, do you have any tools or assets to get a better understanding of these benefits?[NEWLINE]agent: Sure. You can use our planners in order to better understand them. Plus, you can choose a calculator to get some estimates.[NEWLINE][BOUNDARY][NEWLINE]user: Going back about survivor benefits, all young workers have access to it, isn't?[NEWLINE]agent: That's correct. As said before, is thought to be a protection for those young families in a worst case scenario.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, just wanted to be sure. Say,there is other ways to apply for benefits?[NEWLINE]agent: Sure. you can use our information page.[NEWLINE]user: Ok. Now lets suppose you can't process my request via online, what happens next?"}
{"id": "superseg_train_3664", "dialogue": "user: Can you tell me more about the Benefits Planner for my retirement?[NEWLINE]agent: Gladly. Would you like to know what Government Pension Offset (GPO) is?[NEWLINE]user: Yeah, that's exactly what I wanted to know![NEWLINE]agent: Great. Could you tell me if you are going to receive a pension for work not covered by Social Security?[NEWLINE]user: Yes, I believe I do.[NEWLINE]agent: Then you should know that any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called GPO.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know the Social Security benefit? Good to Know. What can you tell me about family benefits?[NEWLINE]agent: Do you have any child who could qualify for benefits?[NEWLINE]user: No, i don't have any in that condition.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, let's say i get that payment, It will decrease my retirement benefit?[NEWLINE]agent: Not at all. the benefits you receive, does not decrease your retirement benefit.[NEWLINE]user: oh i see now. Please, age has something to do with the benefit she is from 1953."}
{"id": "superseg_train_3665", "dialogue": "user: Hello there. I'm looking for information about benefits planning, specifically retirement, please?[NEWLINE]agent: Sure. Do you want to know about a Government Pension Offset?[NEWLINE]user: Yes, please. I would like to have the information.[NEWLINE]agent: This pension is for those who will receive a pension for work not covered by social security. Is that your case?[NEWLINE]user: No, now i heard the explanation, i think it's not my case.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i guess i have to be sure about what i'm looking for. Anyway, another question, lets say i am eligible for a retirement benefit on my own, but i do have a benefit based on my spouse's earnings, that will have any effect on mine's?[NEWLINE]agent: Yeah, it will. If there is a higher benefit, this will also affect your benefits as a spouse, widow or wdower.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, ok. Look now, what would be my spouse's benefit if she is already receiving benefits?[NEWLINE]agent: If that's the case, you'll have to ask your spouse what its benefit would be if it started at full retirement age. Then, you'll have to divide that on half, rounding it to the nearest dollar. That would be the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: And what about if i want to retire before the normal age? Would be any effect?"}
{"id": "superseg_train_3666", "dialogue": "user: I need help with benefits.[NEWLINE]agent: What would you like to know about the Government Pension Offset?[NEWLINE]user: What is a GPO?[NEWLINE]agent: Do you have pension for work not covered by Social Security?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then Social Security benefits from your spouse's record may need to be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about Social Security retirement benefits, when can I increase for late retirement?[NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  We 're not recommending that you start at age 62, your full retirement age, age 70, or any age in between[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign up?"}
{"id": "superseg_train_3667", "dialogue": "user: Can you help me with retirement benefits?[NEWLINE]agent: Is it for your spouse?[NEWLINE]user: No, my spouse's.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you affected by the GPO?[NEWLINE]user: Yes, I have a pension from a job not covered by Social Security.[NEWLINE]agent: Do you want to estimate your spouse's benefits?[NEWLINE]user: Not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to do that?[NEWLINE]agent: You need your estimated gross monthly income for your pension and the estimated monthly amount of your spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any exemptions to the GPO?"}
{"id": "superseg_train_3668", "dialogue": "user: I want to know more about planning my retirement benefits.[NEWLINE]agent: well, there's the Government Pension Offset (GPO). Do you want to know about it?[NEWLINE]user: yes.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security?[NEWLINE]user: I won't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: but tell me how would affect the benefits I would get from my spouse's work.[NEWLINE]agent: to calculate your benefits enter the estimated \"gross\" monthly amount you would get from any government pension for work not covered by Social Security in step #1 of \"Calculate Your Benefits\", then use your most recent estimate to determine your estimated retirement benefit based on your own earnings.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about the estimated benefit amount I would get if I retire before reaching full retirement age.[NEWLINE]agent: You can call our toll free number 1-800-772-1213. For peo\u00f1le with hearing impairments, we have available our TTY number 1-800-325-0778 or contact your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to calculate my future widow's benefits under the GPO?"}
{"id": "superseg_train_3669", "dialogue": "user: What is the Benefits Planner for Retirement?[NEWLINE]agent: Would you like to learn about the Government Pension Offset?[NEWLINE]user: Yes, could you please tell me about it.[NEWLINE]agent: Will you receive a pension for work not covered by Social Security?[NEWLINE]user: Yes, I would receive a pension not covered by Social Security?[NEWLINE]agent: That is ok but any Social Security benefits you would receive on your spouses record could be lowered.[NEWLINE]user: Regarding the online calculator, what can happen if I have my birthday on January 1?[NEWLINE]agent: In that case we figure your benefit as if your birthday was in the previous year.[NEWLINE]user: Is the online calculator updated?"}
{"id": "superseg_train_3670", "dialogue": "user: Good morning. I'm looking to clear out some doubts about the benefit planner?[NEWLINE]agent: No problem, I assume that you know what a Government Pension Offset is?[NEWLINE]user: No, i don't have the minimal idea about what that is.[NEWLINE][BOUNDARY][NEWLINE]agent: It's a kind of reduction on your spousal benefits. If you are eligible for that, you may need to know hoe to calculate your benefits under that figure, Do you want to know information for that?[NEWLINE]user: No, I don't think I need it right now.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K., even so, you could try to get some estimate. Do you have access to your spouse's estimate?[NEWLINE]user: Yeah, I have access to that information.[NEWLINE]agent: O.k, that's good. Could you locate the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: No, sorry, I don't think I'm able to find that.[NEWLINE]agent: I understand, Then I assume that you couldn't be able to make a simple divide and round operation then, right?[NEWLINE]user: No, certainly not.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3671", "dialogue": "user: benefits help[NEWLINE]agent: Do you want to know what Government Pension Offset is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know what Information You Need to Calculate Your Benefits If You Are Affected by the GPO?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible for spouse's benefits and have access to your spouse's estimate?[NEWLINE]user: yes[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no[NEWLINE]agent: Do you know how to get an estimate of your spouse's benefits by dividing and rounding down?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: You will need to know the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO to estimate the benefits[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to get a more accurate estimate of how my government pension will affect my our benefits?"}
{"id": "superseg_train_3672", "dialogue": "user: Hi, I need help with a retirement benefits planner.[NEWLINE]agent: Are you aware of the Government Pension Offset?[NEWLINE]user: No, I don't know anything about the Government Pension Offset.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need information on how to calculate your benefits if you are affected by the Government Pension Offset?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information about if you will be eligible for the spouse's benefits?[NEWLINE]user: Yes that would be helpful to know about.[NEWLINE]agent: Do you need to find the estimated amount of retirement benefit that your spouse would be eligible to receive at full retirement age?[NEWLINE]user: No, I already know the estimated amount.[NEWLINE]agent: Ok, great. Now do you know that you have to divide this amount in half and round down to the nearest dollar?[NEWLINE]user: Oh! Well I didn't know that, so that is really good to know.[NEWLINE][BOUNDARY][NEWLINE]agent: Also, to get your estimate you will need the estimated monthly amount of your Social Security benefit as a spouse before the effect of the Government Pension Offset.[NEWLINE][BOUNDARY][NEWLINE]user: Now, lets say that I retire before my full retirement age, how will my benefit amount respond and was the reduction based on?"}
{"id": "superseg_train_3673", "dialogue": "user: I just wanted to look into the retirement benefits planner and GPO[NEWLINE]agent: Would you like to know more about Government Pension Offset?[NEWLINE]user: yes I would[NEWLINE]agent: Will you receive a pension for work not covered by Social Security such as government employment?[NEWLINE]user: yes[NEWLINE]agent: Any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called Government Pension Offset[NEWLINE][BOUNDARY][NEWLINE]user: Where would I need to look for benefits for another person I am trying to assist?[NEWLINE]agent: Do you mean benefits for your family?[NEWLINE]user: Yes, for my family, mainly.[NEWLINE]agent: Well, it is possible for them to get benefits, even if yourself don't qualify for it. So, just go to our \"Benefits for your family\" section and look for the information there.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll do that. Say, when I apply, Do I have to fill another application for my spouse?[NEWLINE]agent: No need for that. If you are granted a qualification, your application will serve as request for spousal benefits too.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, pretty neat. Appreciated. Look, just to be sure. Which age do I or my spouse to be for these benefits?"}
{"id": "superseg_train_3674", "dialogue": "user: What should I consider when planning for SS retirement[NEWLINE]agent: Things to consider would be the best age to start your benefits[NEWLINE]user: What is the best age to start?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If you spouse or minor or disabled children will also gaulify for benefits from your record. The value of their benefits added to your own may help you decide if taking you benefits sooner is your best choice[NEWLINE]agent: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if any members of your family are eligible? Are there any other members of your family who are liable for Social Security benefits?[NEWLINE]agent: Yes under certain circumstances a stepchild, grandchild, step grandchild or adopted child may be eligible to receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about health insurance coverage that I need to know. I am married, and my partner works.[NEWLINE]agent: You may be able to switch to their health insurance[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information about what happens if the ex-spouse is eligible to have their own retirement benefits?[NEWLINE]agent: This could affect their benefits as a survivor.[NEWLINE][BOUNDARY][NEWLINE]user: Other Factors to Consider When should I start thinking about retiring?[NEWLINE]agent: It is best to plan for the long term[NEWLINE][BOUNDARY][NEWLINE]user: What about my spouse?"}
{"id": "superseg_train_3675", "dialogue": "user: What things should I consider when palnning for retirement[NEWLINE]agent: Considering what age to start your benefits is something to think about[NEWLINE]user: What age would be the best age?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's best to delay receiving your retirement benefits until your full reitrement age or later[NEWLINE]agent: your retirement benefits will be higher[NEWLINE]user: Regarding social security survivor benefits earned by spouse, who can receive worker benefits?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing to consider. But when should I start?[NEWLINE]agent: There is no best age for everyone - you should make your decision based on your individual family circumstances[NEWLINE][BOUNDARY][NEWLINE]user: Alright, regarding to the benefits. How much money would my family get if I died?[NEWLINE]agent: This would depend on your average lifetime earnings.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know when I'll be able to retire. What if I intend to keep working?[NEWLINE]agent: There are limits on how much you can earn each year between the age of 62 and full retirement and stil get all your benefits[NEWLINE]user: The are limits on how much one can earn?"}
{"id": "superseg_train_3676", "dialogue": "user: What other things should I condisder when planning for reitirement[NEWLINE]agent: Some other things to consider is what the best age is to start your benefits[NEWLINE]user: How do I know what the best age is?[NEWLINE]user: I come from a long-lived family[NEWLINE]agent: you may need the extra money more in later years particularly if you may outlive your pensions or annuties[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply for medicare if I start my benefits?[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out about my spouse's benefits. What if my surviving spouse remarries?[NEWLINE]agent: if your surviving spouse remarries before they turn 60, or 50 if disabled, they can not get the benefits while they are married.[NEWLINE][BOUNDARY][NEWLINE]agent: Before full retirement age?[NEWLINE]user: Also, and when applying for medicare, what happens if I become eligible in other registries?[NEWLINE]agent: You may have additional options[NEWLINE][BOUNDARY][NEWLINE]user: What decisions should I make about what the best age to apply for benefits is?[NEWLINE]agent: Ultimately it is your choice. You should make a decision when to apply based on your individual and family circumstances.[NEWLINE]user: What about the long term?"}
{"id": "superseg_train_3677", "dialogue": "user: How will I know if I should apply for Medicare?[NEWLINE]agent: You should apply if you are age 65.[NEWLINE]agent: Do you plan to delay your benefits when you are 65?[NEWLINE]user: That is the question I need to ask because I think I want to.[NEWLINE]agent: Since you want to delay your Medicare benefits then you need to contact Social Security about 3 months before you turn 65.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for the Rest of the Information I Require. What if my ex-husband is eligible for his own pension?[NEWLINE]agent: He can then switch to his own retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask a question about applying for Medicare? What if I forget to register for Medicare?[NEWLINE]agent: All you need to do is read the general and special enrollment period on page 12 of the Medicare booklet and also your Medicare coverage could be delayed and cost more.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the benefits payable to family members? What is the maximum amount that a family is entitled to receive?[NEWLINE]agent: The limit varies but it is generally between 150 to 180 percent of the basic benefit rate. If the sum of benefits payable to family members is greater than this limit the benefits will be reduced proportionately.[NEWLINE][BOUNDARY][NEWLINE]user: To know whether to apply for Medicare, if I have health insurance through an employer, should I apply  for Medicare?[NEWLINE]agent: Yes, you still should check to see whether you need to sign up for Medicare because some health insurance plans change at age 65.[NEWLINE]user: Will other family members or minor children qualify for benefits under my record?[NEWLINE]agent: Actually, the value of their benefits added to your own will help you decide if taking your benefits sooner is your best choice.[NEWLINE]user: What if something like an accident occurred?"}
{"id": "superseg_train_3678", "dialogue": "user: what other things are there to consider when planning for SS retirement?[NEWLINE]agent: Consider what the best age is to start your benefits[NEWLINE]user: What is the best age?[NEWLINE]user: Are you at full retirement age?[NEWLINE]agent: After you reach full retirement age, we recalculate your benefit amount to give you credit for any months in which you did not receive a benefit because of your earnings.[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me some info? What if my widower gets more Social Security benefits than my ex-husband?[NEWLINE]agent: In this case, he would receive a combination of benefits that equal the amount.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to raise a question for Other Things to Think About. I apologize for asking what the best age is.[NEWLINE]agent:  There is no one best age for everyone, Decisions about when to apply for benefits is based on your individual and family circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Social Security benefits that I'd like to ask. What happens if I remarry before you turn 60, or 50 if you're disabled?[NEWLINE]agent: You cannot receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: About things to consider, how can I find out about my best individual options that I can have?[NEWLINE]agent: You need to make these decisions on your own as applies to your circumstances.[NEWLINE]user: What about my earnings?[NEWLINE]agent: When earnings appear on your record we check whether your monthly benefit with increase[NEWLINE]user: I come from a long lived family how will this affect me?"}
{"id": "superseg_train_3679", "dialogue": "user: Hello, I would like some information about Medicare, do I qualify.[NEWLINE]agent: you certainly do if you are over the age of 65.[NEWLINE]agent: Do you plan to delay your retirement benefits?[NEWLINE]user: No I think I won't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens when my spouse files a benefit?[NEWLINE]agent: If that is the case, they will effectively be filing for all retirement or spousal benefits.[NEWLINE]user: I've read something about widow benefits, what is that?[NEWLINE]agent: f you qualify for benefits as a widow you have the option to apply for survivors benefits now and delay your retirement benefit until later.[NEWLINE]user: Can my spouse receive benefits on my record?[NEWLINE]agent: If they are of a certain age, then they must file straight away and will be effectively filing for all retirement or spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a earnings limit when I reach my full retirement age?[NEWLINE]agent: No, once you reach full retirement age there is no limit on how much you can earn.[NEWLINE][BOUNDARY][NEWLINE]user: What if I die, will my spouse get full benefits?[NEWLINE][BOUNDARY][NEWLINE]user: How much money would my family get if I died?[NEWLINE]agent: This would depend on your average lifetime earnings.[NEWLINE][BOUNDARY][NEWLINE]agent: After full retirement age, your surviving spouse may receive your full benefit amount plus any accumulated delayed retirement credits.[NEWLINE]user: On a somewhat related note, Medicare. Is there any disadvantage to applying for Medicare later than advised?"}
{"id": "superseg_train_3680", "dialogue": "user: Are there things I need to consider when it comes to retirement benefits planning?[NEWLINE]agent: Yes there are. A good place to start is to figure out which age works best for you to start receiving your benefits. Have you considered that yet?[NEWLINE]user: No, I have not given much thought as to what age will work best for me. Can you provide me with assistance on this?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there things that can't be ruled out in regards to making decisions about your future?[NEWLINE]agent: Yes, many unforseen circumstances can occur like a car accident, so your final decision may have to be based on your \"best guess.\"[NEWLINE][BOUNDARY][NEWLINE]user: one more thing, for my ex-wife, how would these benefits be? can you switch to your own retirement benefits if you are already receiving benefits from my history?[NEWLINE]agent: she can do it when she turns 62 if she qualifies for retirement benefits and her benefits are higher than her surviving ex-wife benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So I need to consider situations like accident and health issues before I apply for Medicare?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and regarding a special lump-sum death payment, the worker's child or children can receive a lump sum?[NEWLINE]agent: the lump - sum can be paid to the worker 's child or children if, during the month the worker died, the child[NEWLINE][BOUNDARY][NEWLINE]user: Is there a particular age when you should begin receiving benefits?[NEWLINE]agent: No there isn't a \"one age suits all\" scenario. It is ultimately up to you and your informed decision based on your individual needs and circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I should contact if I decide to start delaying when I start my benefits?[NEWLINE]agent: Yes, you would need to contact Social Security 3 months before you turn 65 so that you can look into applying for Medicare.[NEWLINE]user: Should I still look into whether I need to sign up for Medicare if I still have health insurance through my former employer?[NEWLINE]agent: Yes, you should look into this because some health insurance plans change automatically when you turn 65.[NEWLINE][BOUNDARY][NEWLINE]user: If my earnings reach a certain amount, will I have to give up my benefits?"}
{"id": "superseg_train_3681", "dialogue": "user: I am not sure if I should apply for Medicare.[NEWLINE]agent: I understand. It's important to consider that Medicare usually starts when you reach age 65.[NEWLINE]agent: Are you planning to delay starting your benefits?[NEWLINE]user: Yes, I was thinking about doing just that. You know, my current situation made me think a delay might be a good idea.[NEWLINE]agent: In that case be sure to contact Social Security about 3 months before you turn age 65 to check about applying for Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: What if my widower remarries later and wants to apply for spouse's benefit on their record? What happens if the amount they receive is higher than the benefits they receive on my record?[NEWLINE]agent: In this case, your widower would receive a combination of benefits from you and his new spouse that equals the higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any suggestions on when should I apply for Medicare? I believe my wife is eligible to receive benefits on my record. What can you advise me to do?[NEWLINE]agent: If your wife qualifies for benefits from your record, the value of her benefits, added to your own, may help you decide if taking your benefits sooner is your best choice.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I'd like to learn more about the special Lump-Sum Death Payment. Is there a chance I'll get a lump sum payment?[NEWLINE]agent: the lump - sum can be paid to the worker 's child or children if, during the month the worker died, the child[NEWLINE][BOUNDARY][NEWLINE]user: If I have health insurance at my current job, will my Medicare benefits affect me? I can't get both Insurance?[NEWLINE]agent: Even if you have health insurance through a current or former employer or as part of your severance package, you should still check to see whether you need to sign up for Medicare. Some health insurance plans change automatically at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. So tell me, could I also choose to get my retirement benefits earlier?[NEWLINE]agent: That is possible, you may choose to start receiving retirement benefits earlier.[NEWLINE]user: Well, I'm just thinking here. About life expectation and all. What good is retirement if I don't live to see it?"}
{"id": "superseg_train_3682", "dialogue": "user: Do I need original documents to get a replacement social security card for a noncitizen child?[NEWLINE]agent: Yes, you will need original documents to verify their immigration status.[NEWLINE]agent: Are you able to prove your child's immigration status?[NEWLINE]user: No, I am not able to supply this information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you accept photocopies of the documents?[NEWLINE]agent: No, we can only accept the original documents, no photocopies or notarized copies.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the status. What if I am not a US citizen?[NEWLINE]agent: then you'll need to show your current U.S. immigration document from the DHS.[NEWLINE][BOUNDARY][NEWLINE]user: in case my son changes his name, what problems could he get if he doesn't inform Social Security?[NEWLINE]agent: In that case, it could delay yours and your child's tax refund.[NEWLINE][BOUNDARY][NEWLINE]user: what if I can't get some of the documents asked?"}
{"id": "superseg_train_3683", "dialogue": "user: Hi. I want to know what kind of documents i need for a replacement card?[NEWLINE]agent: Well, that would be to prove a immigration status, so you'll need to show your child's current U.S immigration document.[NEWLINE]agent: Are you going to prove your child's immigration status?[NEWLINE]user: Yes, i want to do it.[NEWLINE]agent: Good, then you need to have Form I-551 or Lawful Permanent Resident Card or Form I-766 EAD work permit.[NEWLINE]user: And what happens if my child doesn't have permission to work? what to do then?[NEWLINE]agent: If that's the case, then the child may apply for a SSN if a federal or local law requires for him / her to provide a SSN.[NEWLINE]user: And if my child is a Student elegible to work?[NEWLINE]agent: If he/she falls into a F-1 student status, the child must provide a letter form his/her school official identifying him/her and confirming its school status.[NEWLINE]user: What if i don't hapend to have any documents?[NEWLINE]agent: Then you can provide us other documents we ask you, of course they mus t be valid.[NEWLINE]user: And if the student goes for an CPT?"}
{"id": "superseg_train_3684", "dialogue": "user: I need a replacement card for a child[NEWLINE]agent: IIf for a noncitizne child you can replace for free if it is lost or stolen[NEWLINE]agent: What if my chld does not have permission to work but needs a card for other reasons?[NEWLINE]user: My child does not have premission to work[NEWLINE]agent:  see \" If your child does not have permission to work \" for further information.s[NEWLINE][BOUNDARY][NEWLINE]user: Does my child have to have a current DHS document?[NEWLINE]agent: yes social security will ask to see your childs current DHS document[NEWLINE]user: How do I show evidence of employment?[NEWLINE]agent: Yes we need evidence such as recent pay slip or a leeter from employer and your supervisor must sign and date the letter[NEWLINE]user: How do I prove my childs U.S. immigration status?[NEWLINE]agent: We accept documents such as a lawful permanent resident card or an employment authorization document[NEWLINE]user: What if my child is a J-1 or J-2 exchange visitor"}
{"id": "superseg_train_3685", "dialogue": "user: How do i get replacement card for a noncitizen child?[NEWLINE]agent: You can replace your child's Social Security card for free if it is lost or stolen.[NEWLINE]agent: Does your child not have permission to work but still needs a social security number for other purposes?[NEWLINE]user: My child has permission to work.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do i need to prove my child's immigration status?[NEWLINE]agent: Need to show your child's current immigation status by using lawful permanent resident card, machine readable immigrant visa or employment authorization document.[NEWLINE]user: Are you sure that is what I need to show as original documents?[NEWLINE]agent: Yes, you need to show your child's U.S. immigration document such as Lawful Permanent Resident Card or EAD.[NEWLINE]user: Can I use the non-work number to work?[NEWLINE]agent: The non-work number is for other purposes; but not for working.[NEWLINE]user: What can I use as proof of identity for social security?[NEWLINE]agent: You can always use your U.S. driver's license, state-issued non-driver identification.[NEWLINE]user: What do I need if I am an F-1 student authorized to work in curricular practical training?[NEWLINE]agent: You will have to provide us with Form I-20 with the employment page completed and signed by your designated school official.[NEWLINE]user: What documents do you need to see for children with work-authorization?"}
{"id": "superseg_train_3686", "dialogue": "user: I need help regarding a replacement card for a non-citizen child.[NEWLINE]agent: Of course. You can replace your child 's Social Security card for free if it is lost or stolen. However, you are limited to three replacement cards in a year and 10 during a lifetime. Legal name changes and other exceptions do not count toward these limits.[NEWLINE]agent: Does your child not have permission to work but does it need a Social Security number for other purposes?[NEWLINE]user: Yes, that would be the case.[NEWLINE]agent: In that case you should see \"If your child does not have permission to work\" for further information.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need proof of my identity?[NEWLINE]agent: Yes, we must see proof of your identity. An acceptable document must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.[NEWLINE]user: What documents do I need to show you?[NEWLINE]agent: You must show us your child 's current U.S. immigration document. An I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa or an I-766 Employment Authorization Document, EAD, work permit.[NEWLINE]user: Alright, and what if I don't have one of these documents?[NEWLINE]agent: In that case we will ask to see other documents, for example an employee identification card. Any documents submitted, including the following, must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.[NEWLINE]user: Can I use a taxpayer identification number to work, if I have one assigned for non-work purposes?"}
{"id": "superseg_train_3687", "dialogue": "user: I need to know what original documents that I need.[NEWLINE]agent: To prove immigration status, there are some specific documents you need.[NEWLINE]agent: Are you trying to prove your child's U.S. immigration status?[NEWLINE]user: Yes I am[NEWLINE]agent: We will need your child's current U.S. immigration document, like a I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa, I-766 Employment Authorization Document, EAD, or a work permit.[NEWLINE]user: What if you are not a U.S. citizen?[NEWLINE]agent: Then Social Security will want to see a current DHS document like a I-551 Permanent Resident Card.[NEWLINE]user: What about taxes?[NEWLINE]agent: You can apply for an Individual Taxpayer ID number[NEWLINE]user: Can you get benefits and services without a SSN?[NEWLINE]agent: Yes, you do not need a number to conduct business with a bank, register for school, apply for educational tests, obtain private health insurance, apply for school lunch programs, or apply for subsidized houses.[NEWLINE]user: Can you use a number to work?[NEWLINE]agent: No, you can't use it to work.[NEWLINE]user: What happens if I work?"}
{"id": "superseg_train_3688", "dialogue": "user: I have a child that is a non citizen, how doI get a replacement card?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE]agent: If your child does not have permission to work but needs a Social Security number for other purposes[NEWLINE]user: ok yes my child needs one[NEWLINE]agent: ok great!  see \" If your child does not have permission to work \" for further information[NEWLINE]user: Does it cost anything to replace it?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a certain document available?[NEWLINE]agent:  we may accept the child 's State - issued non - driver 's identification card[NEWLINE]user: Will it be ok to use for work?[NEWLINE]agent: Unfortunately  you can not use it to work[NEWLINE]user: What will you use the documents for?"}
{"id": "superseg_train_3689", "dialogue": "user: What original documents are needed?[NEWLINE]agent: We would need to have information about immigration status.[NEWLINE]agent: Do you need to know what documents needed to prove your child's U.S. immigration status?[NEWLINE]user: No, I all ready have information to prove my child's U.S. immigration status.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if I do not have the specific documents in the time period?[NEWLINE]agent: We will ask to see others documents that are not expired, have to show your name, and birth age and recent photograph.[NEWLINE]user: What do I need if child does not have permission to work?[NEWLINE]agent: Lawfully admitted noncitizens can get many benefits and services without social security numbers.  You do not need a number to conduct business with a bank, register for school, or apply for educational test.[NEWLINE]user: What happens if you are a J-1 student?[NEWLINE]agent: If you are a J-1 student you must provide a letter from your sponsor and should be on the letterhead of the sponsor with original signature that authorize employment.[NEWLINE]user: What documents do I need to show child's U.S. immigration status?"}
{"id": "superseg_train_3690", "dialogue": "user: I need help with the online application for applying for retirement benefits[NEWLINE]agent: Select the \" Apply for Retirement Benefits \" button above.You ll be asked to create or sign in to your my Social Security account and then go through a series of screens that will ask you questions about yourself, your family, and your work.Fill out the online application.[NEWLINE]agent: Have you already begun the application and are you stuck on something?[NEWLINE]user: I just started and got stuck on some questions[NEWLINE]agent: If you: get stuck on a question,you can skip it and go back later.When you get to the end of the application, we 'll let you know if there are any questions you still need to answer.[NEWLINE][BOUNDARY][NEWLINE]user: and I can apply if I'm a spouse?[NEWLINE][BOUNDARY][NEWLINE]user: What happens once i start receiving benefits? If I am not of full retirement age, my benefits are reduced?[NEWLINE]agent: Well, if you're between 62 and your full retirement age, your benefits will be reduced until you reach your full retirement age. That would work in a percentage.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, You can apply online for retirement benefits or benefits as a spouse if you :are at least 61 years and 8 months old ; Are not currently receiving benefits on your own Social Security record ; have not already applied for retirement benefits ; and want your benefits to start no more than 4 months in the future.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the ways I can apply for the retirement benefits if I do not live in the U.S.?[NEWLINE]agent: If you do not live in the U.S. or one of its territories you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: also, I got stuck when entering my address and I keep getting a message to fix it, what is that about?[NEWLINE]agent: You can not use a period as part of an address. If you type \" 27 N. Main St. \" instead of \" 27 N Main St \" in an address field,you will get a message when you try to go to the next page.[NEWLINE]user: and when I finish do I sign it and such?"}
{"id": "superseg_train_3691", "dialogue": "user: How long am I able to stay on each page?[NEWLINE]agent: For security reason you are allowed to stay on the page for a short time.[NEWLINE]user: Oh, I did not know that was the reason i cannot stay on the page a long time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What are the limits to stay on a page?[NEWLINE]agent: A warning will come on the page at 25 minutes of not doing anything and you can extend your time.[NEWLINE][BOUNDARY][NEWLINE]user: What is the full retirement age? When I stop working, will I be able to make that decision?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE]user: Also, I want to find out about disability benefits, how do I know if I finalize my application?[NEWLINE]agent: Usually, once your application has been submitted electronically you are finished.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to apply for Medicare? What if something bad happened, like an accident?[NEWLINE]agent: Your final decision would be your best guess about the future because it would be in your best interest to account for unexpected changes.[NEWLINE][BOUNDARY][NEWLINE]user: When applying for benefits. What happens after I apply for it?[NEWLINE]agent: When we receive your application it will be reviewed and then will contact you if need more information.[NEWLINE]user: When you have all the necessary information and documents then what happens?[NEWLINE]agent: We will process your applilcation and then send you a letter about our decision in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: Am I finished once my application is submitted electronically?"}
{"id": "superseg_train_3692", "dialogue": "user: I went on your online site regarding retirement benefits but the page keeps asking me to sign-in.[NEWLINE]agent: There is a timer on those pages for security reasons.[NEWLINE]user: Why is that?[NEWLINE]agent: As it stands, you will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.[NEWLINE][BOUNDARY][NEWLINE]user: I'm reminded of Social Security Credits by this. And how many credits do I need to qualify for disability?[NEWLINE]agent: If you were born after 1928, you need 40 credits to qualify for retirement. Number Of Credits Needed For Disability Benefits. To be eligible for disability benefits, you must meet a recent work test and a duration work test.[NEWLINE]user: Yes, I fulfill all conditions.[NEWLINE]agent: Then you must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: What if I earn more credits than I need?[NEWLINE]agent: These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for retirement benefits?[NEWLINE]agent: Were you born after 1928?"}
{"id": "superseg_train_3693", "dialogue": "user: Can anyone apply for retirement benefits online?[NEWLINE]agent: You can apply online for retirement benefits or benefits as a spouse.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if there is a problem with my online application?[NEWLINE]agent: You will get a message that tells you there is a problem and what actually caused it.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Now, let's talk about Social Security Benefits. What methods are used to receive the credits?[NEWLINE]agent: do you pay Social Security taxes?[NEWLINE]user: yes[NEWLINE]agent: In that case, earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: and how much credit should i get?[NEWLINE]agent: You must obtain at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am legally blind?"}
{"id": "superseg_train_3694", "dialogue": "user: Why should I apply online for my retirement?[NEWLINE]agent: Using our online application has a number of benefits[NEWLINE][BOUNDARY][NEWLINE]user: What things do I need to know before I apply?[NEWLINE]agent: there are certain Social Security \" basics \" you should know about  Your \" full retirement age \" -Depending on your date of birth[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after I apply?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about the necessary number of credits for disability benefits. And what should I know about the test's duration?[NEWLINE]agent: your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.[NEWLINE]user: and recent work required When it comes to legal blindness?[NEWLINE]agent: there is no recent proof of work requirement.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how the credits are obtained[NEWLINE]agent: Do you pay Social Security taxes?"}
{"id": "superseg_train_3695", "dialogue": "user: How do I start the online application?[NEWLINE]agent: Click on the Apply for Retirement Benefits to begin the application.[NEWLINE]agent: Are you stuck on a screen?[NEWLINE]user: Yes, I don't know the answer to some of them.[NEWLINE]agent: You can skip it and go back to it later.[NEWLINE][BOUNDARY][NEWLINE]user: Roger that, I would like to know if I should apply for medicare? And if I die, will my spouse receive all the benefits?[NEWLINE]agent: After full retirement age, your surviving spouse may receive your full benefit amount plus any accumulated delayed retirement credits.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding applying for retirement online, at what time is it best to apply for benefits?[NEWLINE]agent: You can apply at any time, you just won't be able to check the status until 1 month before benefits start.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the advantages and disadvantages. What are the advantages?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time. The disadvantage is your benefit is reduced.[NEWLINE][BOUNDARY][NEWLINE]user: Now that I've answered all of the questions, what should I do?[NEWLINE]agent: Click on Submit Now[NEWLINE][BOUNDARY][NEWLINE]user: Is online the only way to apply?[NEWLINE]agent: You can also apply over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I check to see if I'm eligible under my spouse?"}
{"id": "superseg_train_3696", "dialogue": "user: You can help me with the online retirement benefits application[NEWLINE]agent: Okay, you start by selecting the \" Apply for Retirement Benefits \" button. You will be asked to create an account,  or sign in to your my Social Security account. Then you'll go through a series of screens that will ask you questions about yourself, your family, and your work. You can fill out the application in one sitting or come back later.[NEWLINE]user: what if I get stuck and don't know what to enter or select?[NEWLINE]agent: If you get stuck on a question you can skip it and go back to it later. You will know at the end of the application if you still have any questions you may need to answer.[NEWLINE][BOUNDARY][NEWLINE]user: What about the benefits of retirement? How many credits will I need to retire?[NEWLINE]agent: Were you born after 1928?[NEWLINE]user: Well, yes.[NEWLINE]agent: Then you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits can I earn per year?[NEWLINE]agent: You can earn up to a maximum of four credits per year.[NEWLINE]user: If I earn more credits than needed, do I get a higher amount of benefits?"}
{"id": "superseg_train_3697", "dialogue": "user: What if i all ready have Medicare?[NEWLINE]agent: Do you all ready have Medicare?[NEWLINE]user: Yes, I all ready have Medicare.[NEWLINE]agent: You can still use the application to apply for your retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: In terms of retirement benefits. What can I do to stay current?[NEWLINE]agent: With SSA.gov, there are a few ways to stay in the know on the latest Social Security information.[NEWLINE][BOUNDARY][NEWLINE]user: I'll check out your website, thank you. What can I do to keep my information secure?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: What am I entitled to then?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Should I inform you if something changes?[NEWLINE]agent: Did such a change happen in your life?"}
{"id": "superseg_train_3698", "dialogue": "user: Am I in the right place to access a benefits planner?[NEWLINE]agent: Yes, you can access your social security benefits for you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to apply for benefits online?[NEWLINE]agent: If you meet certain criteria, you can complete your benefits application online.[NEWLINE]user: Can I apply for retirement benefits online?[NEWLINE]agent: Yes, as long as you meet certain criteria, agree to a terms of service agreement, and create a personal social security account.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, well, thanks for verifying what I already suspected. Is there a possibility that some other member of my family might profit from anything like this?[NEWLINE]agent: Yeah, under certain circumstances, certain family members are eligible, such as stepchild, grandchild, step grandchild or adopted child.[NEWLINE][BOUNDARY][NEWLINE]user: Who can get benefits from a worker?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.[NEWLINE][BOUNDARY][NEWLINE]user: You said to me before that i should return the benefits of my deseaced spouse, is that right?"}
{"id": "superseg_train_3699", "dialogue": "user: How can I use the benefits planner?[NEWLINE]agent: Social Security can give you, your spouse,, and other eligible family members with benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can my spouse get benefits?[NEWLINE]agent: Your spouse or divorced spouse can get benefits under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to estimate survivor benefits?[NEWLINE]agent: You can use one of our benefit calculators to estimate future retirement, disability, and survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Now, I need to ask you another question about benefits. What are the benefits if there is a disabled child?[NEWLINE]agent:  If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies, [100] you can be eligible to receive Social Security survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a lump sum?[NEWLINE]agent:  A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements.[NEWLINE]user: How does the spouse earn the benefits?[NEWLINE]agent:  A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Who receives benefits?"}
{"id": "superseg_train_3700", "dialogue": "user: I would like to know more about benefits, please.[NEWLINE]agent: No problem. You can get benefits for you, your spouse or other family members, thanks to social security.[NEWLINE]user: That's when you retire, isn't?[NEWLINE]agent: Correct, although retirement is just one option. There's disability and death, too.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the benefits plan for survivors, can you give me more information about this?[NEWLINE]agent: Well, one important thing is to know that there are limits on how much your survivors may earn while they receive the benefits.[NEWLINE]user: Tell me about what would happen if my surviving divorced wife remarries after my death.[NEWLINE]agent: If she remarries before turning 60 then she won't be able to get the benefits while she is still married.[NEWLINE]user: And what if she qualifies but the amount she could get from her new husband's Social Security benefits are more than what she would receive from mine?[NEWLINE]agent: then she should apply for her new husband's benefits and then she would receive a combination of benefits that would amount to be equal to the highest benefits amount.[NEWLINE][BOUNDARY][NEWLINE]user: What if I die before earning enough credits and my widow is still taking care of our children?"}
{"id": "superseg_train_3701", "dialogue": "user: Hi there, i 'm trying to get some information about the benefits, please.[NEWLINE]agent: Well, benefits are something that social security can provide for you, your spouse and other members of your family if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. In that matter, the survivor benefits have significant importance?[NEWLINE]agent: You can be sure about that. Survivor benefits are meant to protect people in dire situations. Mostly, is a protection for young families with children, and for that every worker may have it.[NEWLINE][BOUNDARY][NEWLINE]user: Understood, I also require information on benefits for survivors or family members due to disability, my disability began on June 15, 2018, so when would my benefit begin?[NEWLINE]agent: Your first benefit would be paid for the month of December 2018, which would be six full month of disability.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about the program?[NEWLINE]agent: You can go to the Medicare's webpage.[NEWLINE][BOUNDARY][NEWLINE]user: What are other payments that could affect my disability benefits?[NEWLINE]agent: If you receive other government benefits, such as workers' compensation, public disability benefits, or pension based on work not covered by Social Security.[NEWLINE]user: Will my payments be reduced or not get at all if I get workers' compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I do not all ready have an estimate about how much I will receive, how do I figure this out?"}
{"id": "superseg_train_3702", "dialogue": "user: Hello, can you help me with the Benefits Planner, please?[NEWLINE]agent: Of course. As you might know, Social Security can provide you, your spouse, and other eligible members of your family with benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's nice and all, but what about benefits for a spouse?[NEWLINE]agent: Well, even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, that is my understanding. But what about retirement benefits?[NEWLINE]agent: Our Retirement Planner will show you how you qualify for Social Security retirement benefits and about possible benefits you may be eligible for on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: Is it also true that if the spouse also worked for Social Security, she has an effect on the benefit?[NEWLINE]agent: Yes, that is correct. His or her Social Security benefit on your record may be affected.[NEWLINE]user: I see. And if she didn't work under Social Security that would not be an issue, right?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: And when would benefits be payable for my spouse?"}
{"id": "superseg_train_3703", "dialogue": "user: I need some help with benefits planning.[NEWLINE]agent: Let me help you with that. Social Security can provide you, and certain family members, with benefits.[NEWLINE]user: What if I become disabled or die?[NEWLINE]agent: We can discuss that. By using our planners to help you better understand your Social Security protection you can plan for your financial future.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: No, I am not.[NEWLINE]agent: Then we can not process your request.[NEWLINE]user: That is too bad, how can I apply?[NEWLINE]agent: You will get specific information on how to contact us by phone or schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: very well, also if I am eligible for a Social Security retirement benefit based on my own income, do I have to subtract the estimated amount of my retirement benefit from the estimated amount of my spouse's benefit to get the benefit to receive?"}
{"id": "superseg_train_3704", "dialogue": "user: I want to see about the Benefits Planner and my Social Security[NEWLINE]agent: Social Security can provide you, your spouse, and other eligible members of your family with benefits :[NEWLINE][BOUNDARY][NEWLINE]user: that's good but can I apply online?[NEWLINE]agent: Yes, you can. If you want to apply for retirement benefits, disability benefits, or Medicare and you meet certain criteria, you can complete your application online.[NEWLINE]user: yes, that's why I'm here[NEWLINE]agent: Okay, you can do it online and you will be asked to agree to a Terms of Service Agreement and create or log in to your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: Know the benefits of the VA plan that can be received before retiring, what consequence can it generate?[NEWLINE]agent:  if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age[NEWLINE]user: is there a way of knowing how much that will be?[NEWLINE]agent: The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age.Select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: should I or shouldn't I take my benefits early?"}
{"id": "superseg_train_3705", "dialogue": "user: Good afternoon, I'm looking for some information about the Benefits planner.[NEWLINE]agent: Sure. It's something available to you and other family members by Social Security in certain event or circumstances.[NEWLINE]user: I see. So, any of member under my family can be provided with those benefits?[NEWLINE]agent: That's right. Any from your spouse, to other eligible family members.[NEWLINE]user: That kind of benefits apply when i retire, isn't?[NEWLINE]agent: Correct. Plus, you can apply for those in cases when you get disabled or death occurs.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about my retirement benefits, what if I have a child under the age of 18 with a disability?[NEWLINE]agent: In that case, we don't need to consider the child's disability when deciding if he or she qualifies for benefits as your dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any special situation in which a person can receive disability benefits?[NEWLINE]agent: Yes, there are situations other than the typical worker that qualify for the benefits on their own accord.[NEWLINE][BOUNDARY][NEWLINE]user: About qualifying for the benefit. What if my medical condition is severe and keeps me from doing basic work-related activities?"}
{"id": "superseg_train_3706", "dialogue": "user: Does social security provide a benefits planner?[NEWLINE]agent: Yes, social security can provide you and other eligible family members benefits and a benefit planner.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to apply for benefits online?[NEWLINE]agent: Do you want to apply for retirement or disability benefits?[NEWLINE]user: Yes, I want to apply for disability benefits online.[NEWLINE]agent: You can complete your application online, all you need to do is agree to a Terms of Service Agreement and create or log in to your personal Social Security Account.[NEWLINE][BOUNDARY][NEWLINE]user: I see, a question regarding the eligibility of other family members, if the deceased person was in social security, can I get any benefits?[NEWLINE]agent: Did you want to know what family members may be eligible for survivors benefits?[NEWLINE]user: yes sir[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child of the deceased?[NEWLINE]user: I'm not any of those"}
{"id": "superseg_train_3707", "dialogue": "user: How do I plan for Benefits?[NEWLINE]agent: Social Security can provide you, your spouse, and other eligible members of your family with benefits[NEWLINE][BOUNDARY][NEWLINE]user: I need help planning for retirement benefits[NEWLINE]agent: se our Retirement Planner to find out how you qualify for Social Security retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: Son elegibles otros miembros de la familia?. \u00bfMis beneficios afectar\u00e1n la cantidad de otros?[NEWLINE]agent: Do you have minor or disabled children?[NEWLINE]user: No I do not have minor or disabled children.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am remarried before you reach age 60 or age 50 if disabled?[NEWLINE]agent: You cannot receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: Are other family members eligible?"}
{"id": "superseg_train_3708", "dialogue": "user: Hello, can you tell me what is the Benefits Planner?[NEWLINE]agent: Can Social Security provide benefits to several of your family environment?[NEWLINE]user: Perfect, what else can you tell me?[NEWLINE]agent: It is important to note that this occurs when you retire.[NEWLINE]user: Ok, what else?[NEWLINE]agent: This benefit includes you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: How many Social Security credits do you have to have to qualify?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: About some other situations, what happens if they already receive retirement benefits, how do they do in this case?[NEWLINE]agent: You can only apply for benefits as a widower or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor.[NEWLINE][BOUNDARY][NEWLINE]user: What benefit applies to the worker's family?"}
{"id": "superseg_train_3709", "dialogue": "user: Good, what is the Benefits Planner?[NEWLINE]agent: It is noteworthy that Social Security can provide benefits to several of your family.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is Disability Benefits?[NEWLINE]agent: You can review the Disability Planner to find information regarding benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: It is important to highlight that you must be retireable.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can also qualify if you are disabled.[NEWLINE]user: What else should I know.[NEWLINE]agent: Of course also when when you die.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: The benefits cover you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: What are the survivor benefits?"}
{"id": "superseg_train_3710", "dialogue": "user: Are there benefit planners I could use for social security?[NEWLINE]agent: Do you need social security to provide you, your spouse, and other eligible members of your family with benefits?[NEWLINE]user: Yes, I would like benefits.[NEWLINE]agent: Are you retiring?[NEWLINE]user: Yes, I will be retiring.[NEWLINE]agent: Have you become disabled?[NEWLINE]user: Yes, I am disabled.[NEWLINE]agent: Do you know we provide benefits when you die?[NEWLINE]user: No, i did not know that.[NEWLINE]agent: Then you did not know you were eligible for family benefits.[NEWLINE]user: Can I use the planners to help understand my Social Security protection?"}
{"id": "superseg_train_3711", "dialogue": "user: Hello, I need information on how I can Plan benefits?[NEWLINE]agent: It is noteworthy that Social Security can provide benefits to several of your relatives.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me which members of your family can get benefits?[NEWLINE]agent: That depends on your earnings record.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: We will give you information related to the phone or make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Which relatives can receive the benefit?[NEWLINE]agent: They receive when you retire.[NEWLINE]user: Perfect, what else do I need to know?"}
{"id": "superseg_train_3712", "dialogue": "user: Hi, I need to Plan the benefits.[NEWLINE]agent: Several families of yours Social Security can provide benefits.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Sure when you retire.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Also if you are disabled.[NEWLINE]user: what else do I need to know?[NEWLINE]agent: Also when you die.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Benefits go to you, your spouse, and other eligible family members[NEWLINE]user: How to know if you qualify?"}
{"id": "superseg_train_3713", "dialogue": "user: Hi, do I need to plan benefits?[NEWLINE]agent: Importantly, Social Security can provide benefits to several family members.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You opt for the benefit when you retire.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: It is noteworthy that the benefits go to you, your spouse, and other eligible family members.[NEWLINE][BOUNDARY][NEWLINE]user: For people age 65 or older. Is a Special Enrollment Period Available?[NEWLINE]agent: If you are age 65 or older and your medical insurance coverage is under a group health plan based on your, or your spouse 's, current employment,  you may not need to applyfor Medicare supplementary medical insurance Part B at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: What if I plan to continue working?[NEWLINE]agent: Even if you plan to continue working, you may still be able to receive some benefits[NEWLINE]agent: do you plan to continue working?[NEWLINE]user: yes"}
{"id": "superseg_train_3714", "dialogue": "user: How do I apply for retirement benefits[NEWLINE]agent: Apply for retirement benefits[NEWLINE]user: What do I need to do to apply[NEWLINE]agent: Apply with the easy online application in as little as 15 minutes[NEWLINE]agent: If you prefer you can complete your application in a language other than english[NEWLINE]user: That does not apply to me[NEWLINE]agent: you can choose this option to schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to mail the application?[NEWLINE]agent: No need to mail you can use the submit now button to send your application to SS[NEWLINE][BOUNDARY][NEWLINE]user: How do I get notified of your decision?[NEWLINE]agent: We will process your application and send you a letter about our decision in the mail[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for retirement benfits online[NEWLINE]user: Very well. I would also like to know my spouse there has to be some additional process. So do I have to qualify before receiving benefits to get married?[NEWLINE]agent: If you qualify, your application will automatically serve as a request for spousal benefits."}
{"id": "superseg_train_3715", "dialogue": "user: How do I appy for retirement benefits?[NEWLINE]agent: Do you have a computer you can log on to SS office[NEWLINE]user: Yes can I apply online?[NEWLINE]agent: SS has an online retirement application that you can complete in as little as 15 minutes easily[NEWLINE][BOUNDARY][NEWLINE]user: There are some information I want to know about the number of credits needed for disability benefits. Okay, but what if I\u00b4m statutorily blind?[NEWLINE]agent: In that case you must only meet the duration of work test.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for retirement benefits if I was born in 1983?[NEWLINE]agent: You need 40 credits to qualify for retirement.[NEWLINE]user: I see. Is there anything else you can tell me about the credits I need for retirement?[NEWLINE]agent: Were you born after 1928?[NEWLINE]user: Yes, I said so before. In 1983."}
{"id": "superseg_train_3716", "dialogue": "user: Can you tell me about retirement benefits?[NEWLINE]agent: Do you need to know how to apply for retirement benefits?[NEWLINE]user: Yes, I need to apply for Retirement Benefits.[NEWLINE]agent: Social Security offers to fill out the application online that only takes about 15 minutes and is very easy.[NEWLINE]user: Can i take my application in another language other than English?[NEWLINE]agent: The online application will give you the option to make an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: Can I return to a saved application later and how do I know if their are other questions for me to answer?[NEWLINE]agent: We will let you know if any other questions need to be answered and you can save your application if you need to leave it for any reason.[NEWLINE][BOUNDARY][NEWLINE]user: What languages is the application online available?[NEWLINE]agent: Currently it is only available in English online; but you can schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: none[NEWLINE][BOUNDARY][NEWLINE]user: When will I start receiving benefits? How much will i\u00a0receive?[NEWLINE]agent: Well, if you're between 62 and your full retirement age, your benefits will be reduced until you reach your full retirement age. That would work in a percentage.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3717", "dialogue": "user: I need help regarding my retirement benefits.[NEWLINE]agent: Do you need help with applying for retirement benefits?[NEWLINE]user: Yes, please.[NEWLINE]agent: Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.[NEWLINE]agent: Do you prefer to complete your application in a language other than English?[NEWLINE]user: No, English is fine for me. Thanks.[NEWLINE]agent: Well, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language. It is currently only available in English.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please explain to me the advantages and disadvantages if I apply for the benefits before reaching my full retirement age?[NEWLINE]agent: There are pros and cons of that[NEWLINE][BOUNDARY][NEWLINE]user: I need to learn more about Medicare. Do you have any additional Medicare information?[NEWLINE]agent: If you want to know more about Medicare, visit the Medicare page to find out.[NEWLINE][BOUNDARY][NEWLINE]user: If your spouse or minor or disabled children will also qualify for benefits from your record. The value of their benefits added to your own may help you decide if taking your benefits sooner is your best choice"}
{"id": "superseg_train_3718", "dialogue": "user: Hello. I hope you're doing well. I just wanted to inquire about retirement benefits.[NEWLINE]agent: Would you like to know how to apply for retirement benefits?[NEWLINE]user: Actually, yeah. Tell me more about it, please.[NEWLINE]agent: Well, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.[NEWLINE]agent: Would you prefer to complete your application in a language other than English?[NEWLINE]user: No, English would be fine.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, like, how do I use the online application?[NEWLINE]agent: Just select the \" Apply for Retirement Benefits \" button above, then you will be asked to create or sign in to your my Social Security account and then you go through a series of screens that will ask you questions about yourself, your family and your work.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious as to how many credits are required for retirement benefits. I'm 68 years old; how many credits do I need for retirement?[NEWLINE]agent: If you were born after 1928, you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Well, what is the number of credits I need for survivor benefits?[NEWLINE]agent: The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.[NEWLINE]agent: Are you already receiving retirement or disability benefits?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I consider for the duration of my work test?"}
{"id": "superseg_train_3719", "dialogue": "user: Tell me about retirement benefits.[NEWLINE]agent: Do you want to apply for retirement benefits?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Ok great. If you are interested in applying, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It is very easy.[NEWLINE]agent: Do you need to complete your application in a different language other than English?[NEWLINE]user: Yes, that would be easier for me.[NEWLINE]agent: The online application is only available in English, but it does give you the option to schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what documents I need to apply?[NEWLINE]agent: You can read our \"Checklist for Online Medicare, Retirement, and Spouses Applications\".[NEWLINE][BOUNDARY][NEWLINE]user: I will check that out. Can I receive benefits on another person's record?[NEWLINE]agent: We will let you know once you complete your application.[NEWLINE][BOUNDARY][NEWLINE]user: Now what if I am not currently receiving benefits on my own Social Security record?[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. Will I be able to take only one benefit at full retirement age then?[NEWLINE]agent: No, unfortunately the option to take only one benefit at full retirement age no longer exists.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3720", "dialogue": "user: I need help applying for retirement benefits.[NEWLINE]agent: Are you applying for benefits?[NEWLINE]user: Yes, I want to apply.[NEWLINE]agent: It's easy to apply online.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about the number of credits needed. What if I pass away while receiving benefits? How much is my survivor benefits?[NEWLINE]agent: In that circumstance, we will pay your survivors based on that entitlement. We will not have to determine your credits again.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to begin receiving benefits for a disabilty?[NEWLINE]agent: Have you been deemed eligible for disability benefits?[NEWLINE]user: No I'm just gathering information for someone.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How is the amount of money earned per credit calculated?"}
{"id": "superseg_train_3721", "dialogue": "user: How do I apply for retirement benefits?[NEWLINE]agent: Apply for retirement benefits[NEWLINE]user: How do I apply?[NEWLINE]agent: with  an online retirement application that you can complete in as little as 15 minutes It 's so easy[NEWLINE]agent: Do you need to complete your application in a different language other than English?[NEWLINE]user: No need for that[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will it really only take 15 minutes?[NEWLINE]agent: you can complete in as little as 15 minutes[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with Retirement Benefits? So, what am I entitled to?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Should I inform you if something changes?[NEWLINE]agent: Did such a change happen in your life?"}
{"id": "superseg_train_3722", "dialogue": "user: Hello, i want to know something about benefits for my divorced spouse[NEWLINE]agent: Are you divorced or remarried?[NEWLINE]user: Yeah, divorced.[NEWLINE]agent: Right. Then your spouse can qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for benefits online? What will happen if they can't process my request?[NEWLINE]agent: You would be able to contact us by phone or schedule an appointment if you cannot process your request.[NEWLINE]user: What if I am the spouse of a retired or disabled worker?[NEWLINE]agent: You should fill out your application for monthly benefits or just Medicare online within 3 months of age 62 or older and must meet certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Would I still qualify for benefits if I never worked under Social Security?[NEWLINE]agent: Are you a spouse of a retired worker?[NEWLINE]user: Yes, I am a spouse of a retired worker.[NEWLINE]agent: Then you qualify for spouse's' benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivors benefits?"}
{"id": "superseg_train_3723", "dialogue": "user: What is the maximum amount my family will receive?[NEWLINE]agent: Each family member may be eligible for up to 50 percent of your disability amount.[NEWLINE]user: What happens if the sum of the benefits payable on my account is greater than the family limit?[NEWLINE]agent: Your benefits will not be decreased, but your family members will be reduced equally.[NEWLINE][BOUNDARY][NEWLINE]user: If I go back to work, how does this affect my benefits? Could you give me more information about it?[NEWLINE]agent: You can check the following publication: Working While disabled: How we can help.[NEWLINE][BOUNDARY][NEWLINE]user: Um, i supposed that if i get some improvement, i should notify it, isn't?[NEWLINE]agent: Certainly, you should. You are responsible to inform any improvement in your condition, or if you go back to work. In any case, you should check the booklet we send you with your application.[NEWLINE][BOUNDARY][NEWLINE]user: Of course, of course. I suppose is not a good thing to try to live on social benefits, huh?[NEWLINE]agent: Well, no. If you are a responsible person, is most than probable that you would rather going back to work that only live from social benefits.[NEWLINE]user: But, lets say i need to keep those, is there any chance for that to happen?"}
{"id": "superseg_train_3724", "dialogue": "user: I need to know more about spouses and social security retirement benefits and amounts paid out?[NEWLINE]agent: Is your spouse eligible for retirement benefits on his or her own record?[NEWLINE]user: yes, she is[NEWLINE]agent: If your spouse is eligible for retirement benefits on his or her own record, we will always pay that amount first. But if the spouse benefit that is payable on your record is a higher amount,he or she will get a combination of benefits that equals that higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: About disability and supplemental income security, under what programs are disability benefits paid?[NEWLINE]agent: We pay under two programs he Social Security disability insurance program our adult child also may qualify for benefits on your earnings record[NEWLINE][BOUNDARY][NEWLINE]user: What does the disablilty planner help find out?[NEWLINE]agent:  How you can qualify and apply for benefits and what happens if your application is approved[NEWLINE][BOUNDARY][NEWLINE]user: Is there information for Attorneys and third parties?[NEWLINE]agent: Yes there are some things you should know if you are an Advocate, Attorney, or Third Party Representative[NEWLINE]user: Yes I have an attorney helping me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can SS provide valuable help to me?"}
{"id": "superseg_train_3725", "dialogue": "user: Hello, can you tell me about the maximum family amount please?[NEWLINE]agent: Of course. Each family member may be eligible for a monthly benefit of up to 50 percent of your disability benefit amount. However, there is a limit to the amount we can pay your family.[NEWLINE]agent: Is the sum of the benefits payable on your account greater than the family limit?[NEWLINE]user: No, it isn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, what about benefits if my spouse collects a higher Social Security benefit than me?[NEWLINE]agent: In that case the spouse benefit amount will be permanently reduced by a percentage based on the number of months until his or her full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I am very happy that the percentage is reduced, do not expect it, excellent surprise, can I read more about this so that it does not take me by surprise?[NEWLINE]agent: We have some available publications: Disability Benefits,  What You Need To Know When You Get Social Security Disability Benefits and How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm improving without really working and If I work do I lose benefits?[NEWLINE]agent: A lot of people would rather work than live on disability benefits. There are special rules that help you keep your cash benefits and Medicare while you test your ability to work, so you don't have to worry about losing benefits.[NEWLINE]user: what kind of rules are they so I can read more on them?[NEWLINE]agent: There are special rules that help you keep your cash benefits and Medicare while you test your ability to work.We call these rules \" work incentives \"[NEWLINE][BOUNDARY][NEWLINE]user: and what can cause my disability to get taken away if they review?"}
{"id": "superseg_train_3726", "dialogue": "user: I am looking for information regarding what benefits my children may qualify for?[NEWLINE]agent: Do you qualify for Social Security disability benefits?[NEWLINE]user: No, not at this time[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What are the requirements for my children to qualify for benefits from my Social Security record?[NEWLINE]agent: If you qualify for Social Security disability benefits, your children may also qualify for benefits. Eligible children are classified as your biological child, adopted child or stepchild. Dependent grandchildren may also qualify[NEWLINE]user: What are the rules governing when children can receive benefits under my Social Security record?[NEWLINE]agent: The first rule is that your child must be unmarried[NEWLINE][BOUNDARY][NEWLINE]user: Are there any publications that I can view regarding benefits?[NEWLINE]agent: You can view the following publications; Disability Benefits, Benefits for Children and also What You Need To Know When You Get Social Security Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that a child can receive benefits after the age of 18?"}
{"id": "superseg_train_3727", "dialogue": "user: I would like to know about benefits for my spouse.[NEWLINE]agent: You want to know when benefits are payable to your spouse?[NEWLINE]user: No I do not need that information about benefits payable to my spouse.[NEWLINE]agent: Do you know if your spouse collects a higher Social Security based on their earnings record.[NEWLINE]user: No my spouse does not have a higher earnings record.[NEWLINE]agent: Is your spouse age 62 or older?[NEWLINE]user: Yes my spouse is over age 62.[NEWLINE]user: when will my spouses benefit be reduced?[NEWLINE]agent: The spouse benefit will be reduced by a percentage based on the number of months until their full retirement age.[NEWLINE]user: So the spouses retirement benefit will be reduced until reach full retirement age?[NEWLINE]agent: Yes, your spouse's retirement benefits will be reduced by a percentage based on number of months until their full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if the sum of the benefits is greater than the family limit?"}
{"id": "superseg_train_3728", "dialogue": "user: Just wanting to know about benefits for my husband[NEWLINE]agent: Would you like to know when benefits are payable to your husband?[NEWLINE]user: no, I'm looking for different things[NEWLINE]agent: Would you like to know at what age the benefits are payable?[NEWLINE]user: no, trying to look for when benefits start, stop and those kinds of things. mostly just looking for info[NEWLINE]agent: Is your husband age 62 or older?[NEWLINE]user: no he is not, I want to just look for other info on benefits[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can use to read up on benefits?[NEWLINE]agent: Yes, we have publications on topics such as Disability Benefits, Benefits For Children, What You Need To Know When You Get Social Security Disability Benefits, and others[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me when benefits for our kids stop coming?[NEWLINE]agent: Yes, I can. Usually benefits stop when children reach age 18 unless they are disabled. But they will continue if the child is enrolled at a secondary or elementary school at age 18[NEWLINE][BOUNDARY][NEWLINE]user: Can we have something come up if my husband did some foreign work?"}
{"id": "superseg_train_3729", "dialogue": "user: My wife is working under Social Security. I was wondering about what that means for my benefits.[NEWLINE]agent: Is your wife eligible for retirement benefits on her own record?[NEWLINE]user: Yes, she is.[NEWLINE]agent: In that case we will always pay that amount first, but if your wife's benefit that is payable on your record is a higher amount she will get a combination of benefits that equals that higher amount.[NEWLINE]user: Ah, now I get how it works. So if she gets a higher benefit, she'll receive an equal amount. Does that sound right?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have an estimate of how much I will receive. Where do I get this?[NEWLINE]agent: You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: When do the payments start?[NEWLINE]agent:  They are paid in the month following the month for which they 're due[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find infromation how other payment may affect my disablitly benefits?[NEWLINE]agent: You can  refer to the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit  and Windfall Elimination Provision[NEWLINE][BOUNDARY][NEWLINE]user: What about medicare parts A and B?"}
{"id": "superseg_train_3730", "dialogue": "user: What info do I need to calculate my benefits when affected by GPO?[NEWLINE]agent: are you estimating your your future spouse 's, widow 's, or widower 's benefits under the GPO?[NEWLINE]user: Yes I am[NEWLINE]agent: You will need two things: The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security. and The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what my spouse's benefit will be if I retire at full retirement age?[NEWLINE]agent: If your spouse already receives benefits  ask them what their benefit would be if it started at their full or normal retirement age. Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding Medicare alone. Do I need to apply online?[NEWLINE]agent: no[NEWLINE]user: Can I sign up just for medicare?[NEWLINE]agent: you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later[NEWLINE][BOUNDARY][NEWLINE]user: Should I Sign Up For Medical Insurance (Part B)?[NEWLINE]agent:  When you sign up for Medicare, [47] you will be asked if you want to enroll in Medical insurance Part B[NEWLINE][BOUNDARY][NEWLINE]user: what does medicare pay for?[NEWLINE]agent: Medical insurance Part B helps pay for doctors services andmany other medical serAnyone who is eligible for free Medicare hospital insurance Part A can enroll in Medicare medical insurance Part B by paying a monthly premium[NEWLINE][BOUNDARY][NEWLINE]user: Will i be asked if I want to enroll in part b?"}
{"id": "superseg_train_3731", "dialogue": "user: Hello, i need information about benefit calculations under GPO, please?[NEWLINE]agent: Would you iclude your spouse or widow in the calculation?[NEWLINE]user: No i wouldn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Lets say i take my spouse in account, what woud i need?[NEWLINE]agent: Well, you'll need two things[NEWLINE][BOUNDARY][NEWLINE]user: And what about[NEWLINE]agent: In that case[NEWLINE][BOUNDARY][NEWLINE]user: what about[NEWLINE]agent: please read[NEWLINE][BOUNDARY][NEWLINE]user: What about[NEWLINE]agent: You can call to our toll free number[NEWLINE][BOUNDARY][NEWLINE]user: Now, if"}
{"id": "superseg_train_3732", "dialogue": "user: Can you help me with calculating my spouse's benefits?[NEWLINE]agent: Of course. First, find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Will it also affect my benefits as a widow?[NEWLINE]agent: Yes, it will affect your benefits as well.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still interested in learning more about the benefits planner. When will I be able to increase my salary for a delayed retirement?[NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  We 're not recommending that you start at age 62, your full retirement age, age 70, or any age in between[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign up?"}
{"id": "superseg_train_3733", "dialogue": "user: Hello and good afternoon. I was told that i would probably be eligible to receive a government pension, so i wanted to know if that could affect my eligibility for a social security retirement benefit, please?[NEWLINE]agent: Are you currently having a benefit based on your spouse's earnings?[NEWLINE]user: No, i'm not having any of that right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is any other way apart from this i can get information about that?[NEWLINE]agent: Yes, no problem. You can call to any of our toll free numbers or if you like, contact directly your local Social Security office.[NEWLINE]user: Ah, i see, I have a kinda of hearing disability so, any of those numbers is useful to me in that regard?[NEWLINE]agent: Sure. For that kind of issues, you can call our TTY number. It's specifically designed for people with that kind of disability.[NEWLINE]user: Ok, i'll look into that asap. Say, if i decide to retire early, i mean before my age of retirement, woud be any effect on my benefit?[NEWLINE]agent: Well, i'm afraid it has. If you do that, the benefit amount you receive as spouse will be obviously reduced, based mainly on your date of birth. This reduction could reach up to 30 percent.[NEWLINE][BOUNDARY][NEWLINE]user: Um, that's something to think about. Hey, and how can i get a more accurate estimate on the effect of my government pension over my benefits?[NEWLINE]agent: Well, you can use the Calculate Your Benefits section and get a more accurate amount. For that, you'll need to enter your estimated gross monthly amount of the government pension and use your most recent estimate to determine your estimated retirement benefit.[NEWLINE]user: Um, looks like something heavy. Did you say i need to use my most recent estimate, isn't?"}
{"id": "superseg_train_3734", "dialogue": "user: Hi. I am looking for help with my government pension.[NEWLINE]agent: Are you looking to caluculate your benefits or your spouse's benefits?[NEWLINE]user: No, that's not what I need.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help on learning about retirement before full retirement age?[NEWLINE]agent: Yes. If you retire before 62, your benefits will be reduced.[NEWLINE]user: By how much will it be reduced?[NEWLINE]agent: The maximum reduction at age 62 is 30%.[NEWLINE][BOUNDARY][NEWLINE]user: What do you need to help estimate the benefits?[NEWLINE]agent: You will need to submit the estimated \"gross\" from your pension not covered by Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a more accurate estimate?"}
{"id": "superseg_train_3735", "dialogue": "user: How does it affect benefits if I work, too?[NEWLINE]agent: Are hour spouse's benefits higher than yours?[NEWLINE]user: Yes, his benefits are higher than mine.[NEWLINE]agent: Your benefits will affect your spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number I can call to get more information?[NEWLINE]agent: Absolutely! 1 - 800 - 772 - 1213[NEWLINE]user: How Do I Apply If I Don't Live in the U.S?[NEWLINE]agent: If you do not live in the U.S. or one of its territories you can also do this by contacting the nearest U.S. Social Security office, U.S. Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive if I go into retirement earlier?[NEWLINE]agent: Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I get benefits for my spouse?"}
{"id": "superseg_train_3736", "dialogue": "user: Can I have more information?[NEWLINE]agent: Are you a widow or widower?[NEWLINE]user: no i am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is a GPO?[NEWLINE]agent: If you want to know if you meet the requirements for an exemption  please read the \" When wo n't my Social Security benefits be reduced[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to calculate my benefits?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if iam exempt from the offset?[NEWLINE]agent: f you want to know if you meet the requirements for an exemption please read the \" When wo n't my Social Security benefits be reduced?[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing, is there a special number to call?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is it based on?"}
{"id": "superseg_train_3737", "dialogue": "user: How do I calculate my benefits?[NEWLINE]agent: To estimate your future spouse 's, widow 's, or widower 's benefits under the GPO  you need two things :   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security.[NEWLINE]user: Is that all of the information I need?[NEWLINE]agent: you need two things :s   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: I do not have access to my spouses records, can you help?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778  or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What ages are benefits available?[NEWLINE]agent: No matter what your full retirement age or normal retirement age is you may start receiving benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what the reduction amount are when taking early retirement benefits?[NEWLINE]agent: The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $1,000 at full retirement age.  Just select your year of birth to find out how much your benefit would be reduced if you took early retirement.[NEWLINE][BOUNDARY][NEWLINE]user: What is full retirement age?"}
{"id": "superseg_train_3738", "dialogue": "user: Hi. I'm trying to learn about a GPO.[NEWLINE]agent: Are you looking to learn about government employment pensions?[NEWLINE]user: Yes, I'm trying to learn more about it.[NEWLINE]agent: Okay. If you are receiving benefits from your spouse's record, it may be less, and this is called a GPO.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for Social Security?[NEWLINE]agent: There is a calculator that can help. You will need to have your estimated gross not covered by Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about benefits for my family. Where do I go to find more information?[NEWLINE]agent: For more information, please visit \"Benefits For Your Family.\"[NEWLINE][BOUNDARY][NEWLINE]user: Will a U.S. Embassy be able to help me if I don't live in the U.S. anymore?[NEWLINE]agent: Yes, a U.S. Embassy or Consulate can provide you with more help on the matter.[NEWLINE][BOUNDARY][NEWLINE]user: Even if I don't qualify for benefits on someone else's record, can a family member still qualify for benefits on my record?"}
{"id": "superseg_train_3739", "dialogue": "user: Can I get benefits if I retire early?[NEWLINE]agent: I will be glad to answer that for you. If you will receive a pension for work not covered by Social Security such as government employment[NEWLINE]agent: Does that make sense?[NEWLINE]user: No I am confused[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate how much my spouse and I will get?[NEWLINE]agent:  ask them what their benefit would be if it started at their full or normal retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Can  I have more infomration[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: I understand, and in the event that I am someone divorced, would I get more or better benefits?[NEWLINE]agent: Yes. If you fulfill the requirements, you get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Damn. If I had known that, I wouldn't have divorced him so early. I would have gotten a higher amount, right?[NEWLINE]agent: Correct. You would have gotten an additional amount on your ex-spouse's record.[NEWLINE]user: But only if the benefit on my ex-husbands record is higher, yes?"}
{"id": "superseg_train_3740", "dialogue": "user: I'm confused about this thing Government Pension Offset and I'd like to clear it up.[NEWLINE]agent: Will you be receiving a pension for work not covered by Social Security such as government employment?[NEWLINE]user: No that isn't my situation.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How does one calculate their benefits?[NEWLINE]agent: Is it an estimate amount that you are looking for?[NEWLINE]user: Yes[NEWLINE]agent: To estimate your future spouse's, widow's, or widower's benefits under the GPO, you need two things:- the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security.- the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO[NEWLINE][BOUNDARY][NEWLINE]user: Can I calculate an approximate amount for my spouse who already has his estimate?[NEWLINE]agent: Are you wanting to find the estimated amount of the retirement benefit your spouse would be eligible to receive at when they officially retire?[NEWLINE]user: Yes exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: You will need the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: And will that affect my spouse's totals?"}
{"id": "superseg_train_3741", "dialogue": "user: how do I get an estimate of what my wife will get in benefits?[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: yes that's exactly what I'm looking for[NEWLINE][BOUNDARY][NEWLINE]agent: If your wife already receives benefits ask her what her benefit would be if it started at her full or normal retirement age. Divide this amount in half and round down to the nearest dollar.  This is your estimated wife's benefit if you retire at full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: will my spouse's earnings affect my benefits?[NEWLINE]agent: Are you eligible for a higher benefit based on your spouse's earnings?[NEWLINE]user: yes[NEWLINE]agent: It will affect your benefits as a spouse[NEWLINE][BOUNDARY][NEWLINE]user: I see that I have another query about the Online Calculator. What if I count as a survivor and it has an effect on something?[NEWLINE]agent: It could, yes. In that case, your full retirement age for survivor benefits may change.[NEWLINE]user: Ok, ok. Going back to the calculator, i which proportion should i enter my earnings on that tool?"}
{"id": "superseg_train_3742", "dialogue": "user: I want to calculate some benefits[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no I was looking for something else[NEWLINE]agent: Did you want to know how to do the calculations?[NEWLINE]user: no I don't know some of the numbers I would probably need[NEWLINE][BOUNDARY][NEWLINE]agent: You won't be able to get a good estimate of the benefits if you don't know some of those numbers.[NEWLINE][BOUNDARY][NEWLINE]user: Is it allowed for my wife and I both apply on retirement benefits at the same time?[NEWLINE]agent: In that case, we would also check your eligibility for spousal benefits.[NEWLINE]user: What if she starts receiving her benefits before I get mine?[NEWLINE]agent: We would still check your eligibility for spousal benefits and if you are eligible, your application would automatically serve as a request for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps after I apply?[NEWLINE]agent: You could find out if members of your family are eligible for benefits. Are you interested in this information?[NEWLINE]user: Yes, this information would be helpful.[NEWLINE]agent: This information can be very important for you, because members of your family could qualify for benefits on your record, even if you do not qualify for benefits on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: At what do you qualify for Medicare?"}
{"id": "superseg_train_3743", "dialogue": "user: Hello, i was told i would need some documents to prove my child's citizenship. Is that right?[NEWLINE]agent: That's right. If you haven't established the child's U.S citizenship, then you'll need to prove it to us.[NEWLINE]user: Do you mean, i had to establish that time ago?[NEWLINE]agent: That's correct. If you didn't, then you need to provide a proof of the child's U.S citizenship. In that regard, we only accept certain documents in order to verify that, such as a U.S birth certificate or a U.S passport.[NEWLINE]user: So, that documentation is something i must show to you if i hadn't done before.[NEWLINE]agent: That's correct. The procedure only apply if you didn't before.[NEWLINE]agent: By any case, you don't have the documentation?[NEWLINE]user: Yeah, i don't have it right now.[NEWLINE]agent: Not a problem. we can accept other documents, such as a state issued non driver identification card or a Adoption decree, if that's the case.[NEWLINE]user: To get the thing pretty clear. I only need the documentation if my child's citizenship has not been established yet, isn't?[NEWLINE]agent: Totally correct. Just necessary in that case.[NEWLINE][BOUNDARY][NEWLINE]user: And what about in case the card is stolen or lost?"}
{"id": "superseg_train_3744", "dialogue": "user: Hey there. I was wondering which documents I need. I'm a bit confused.[NEWLINE]agent: No problem. First of all, you will need a document proving the citizenship.[NEWLINE]agent: Have you NOT established your child's U.S. citizenship with us before?[NEWLINE]user: Yes, I haven't done that yet.[NEWLINE]agent: In that case we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.[NEWLINE]user: What if I'm not a U.S. citizen?[NEWLINE]agent: Well, then Social Security will ask to see a current DHS document. A  I-551 Permanent Resident Card would be an acceptable document.[NEWLINE]user: And what if I don't have such a document available?[NEWLINE]agent: We may then accept the child's state issued non-drivers identification card or an adoption decree.[NEWLINE]user: Oh, so an adoption decree would also work?[NEWLINE]agent: Yes, that is correct.[NEWLINE]user: Does Social Security require a proof of identity?"}
{"id": "superseg_train_3745", "dialogue": "user: What original documents do I need to show the office?[NEWLINE]agent: You need proof of citizenship.[NEWLINE]user: What happens if I have not already established my child's U.S. citizenship?[NEWLINE]agent: You will need to see proof of citizenship and we can only accept certain documents which include U.S. birth certificate or U.S. passport.[NEWLINE]user: I'd like to know if you consider the U.S birth certificate of  my child to prove their citizenship?[NEWLINE]agent: Yes, that is a valid form you must submit as long as it shows their birth before age 5.[NEWLINE]user: What happens if I can't find their U.S. state issued birth certificate?[NEWLINE]agent: If you don't have this in your possession will need to see other documentation such as the child's passport to prove their age.[NEWLINE]user: Can I use a birth certificate as proof of identity for my child?[NEWLINE]agent: No, social security needs more than a date of birth to verify their identity.[NEWLINE][BOUNDARY][NEWLINE]user: What exceptions are made for verifying birth records to obtain social security for my child?"}
{"id": "superseg_train_3746", "dialogue": "user: Good morning. I'm looking to get a replacement SSN card for a U.S born child. I'm being told that i need some documentation. Could you help me out with that, please?[NEWLINE]agent: Sure, no problem. The documents you are being requested, are meant to prove your child is a U.S citizen, so you can effectively get a replacement card.[NEWLINE]agent: That's mostly in cases where child's citizenship has not been established beforehand. Is that your case?[NEWLINE]user: Yeah, i haven't established my child citizenship yet. What should i do, then?[NEWLINE]agent: Good. In that case, we need to see proof of child's U.S citizenship, through certain documents, such as U.S birth certificate or U.S passport.[NEWLINE]user: Oh, right, right, it's logical. Um, but, what can i do if i don't have one or both of those documents? can i still keep going?[NEWLINE]agent: Sure, don't worry. If happens that you don't have one or any of those documents at hand and you are not able to get a replacement shortly, then we can allow you to present other documents to us. Of course, such documents must be valid and showing date of birth or age, as well as a recent photograph.[NEWLINE]user: Oh, of course i'll keep that in mind. Look, what happens if i'm not a U.S citizen?[NEWLINE]agent: You don't need to worry. If you're under that condition, the Social Security will ask you to see a current DHS document, such as Form I-551 Permanent Resident Card, for example.[NEWLINE]user: Oh that's good there is many options. Look, going back on child's documents, once more, what can i do if i don't have a document, at hand?.[NEWLINE]agent: No problem. In that case, we can always accept some other document. For example, we can accept a state issued non driver identification card or in case being adopted, child's adoption decree.[NEWLINE]user: Thanks, that's really helpful. Say, do i need to show something to you?[NEWLINE]agent: Indeed, you do. You need to show us a proof of your identity. As for the child, that document must be a valid one and have name, age and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Then all this is what i have to go through to get that replacement, right?"}
{"id": "superseg_train_3747", "dialogue": "user: Hi, i'm a parent of a U.S born child. We're abroad and would like to know what to do in case i need a replacement for a SSN card.[NEWLINE]agent: Well, you'll need some document, in order to prove the child's U.S citizenship.[NEWLINE]agent: May i ask if you already established the child's U.S citizenship with us?[NEWLINE]user: No, i haven't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I was wondering, if my documents have another purpose aside from identification?[NEWLINE]agent: In fact, they have it for us. Fro example, we may use your U.S passport with double end: Proof of citizenship and individual identity.[NEWLINE]user: Do I need to provide my U.S. Passport even though I lived over seas?[NEWLINE]agent: You can show any document that proves you lived abroad for a long time and you don't have a social security number. You could use your previous or current passport, school or employment records, etc.[NEWLINE]user: and for children, do they have to attend personally when asking for a social security number?[NEWLINE]agent: If they are older than 12, yes they have to be present during the interview.[NEWLINE]user: and if I have lived in the US what other information do I need to give?[NEWLINE]agent: You could be asked for information about the schools you attended or copies of tax records that'd show that you don't have a social security number.[NEWLINE][BOUNDARY][NEWLINE]user: Now, for adults wanting to get the card for the first time as foreign-born citizens?"}
{"id": "superseg_train_3748", "dialogue": "user: HEllo. Hope you are well. What doI need to qualify?[NEWLINE]agent: Sure I can help you. Proof of citizenship is what we need[NEWLINE]agent: If you have not already established the child 's U.S. citizenship with us,we need to see proof of U.S. citizenship[NEWLINE]user: What do I need to prove?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if iam not a us citizen?[NEWLINE]agent: Social Security will ask to see a current DHS document[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing for Replacement Card. Do I still need a card if I know my phone number?[NEWLINE]agent: you may not need to get a replacement card[NEWLINE]agent: read For more information about creating my Social Security account and getting a replacement card online[NEWLINE]user: Can I apply online?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: original documents of citizenship[NEWLINE]agent: Have you already established your u.s. citizenship with us?"}
{"id": "superseg_train_3749", "dialogue": "user: Are there specific documents I need to apply?[NEWLINE]agent: Yes, you will need proof of citizenship.[NEWLINE]agent: Have you already established the child's citizenship with us?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I am not a citizen?[NEWLINE]agent: We will need a current DHS document, like a Permanent Resident card.[NEWLINE]user: What do you need for proof of my identity?[NEWLINE]agent: Your driver's license or state issued ID card are acceptable.[NEWLINE]user: What DHS documents can I use?[NEWLINE]agent: I-551 Permanent Resident Card[NEWLINE]user: Can I use the same document for both parts?"}
{"id": "superseg_train_3750", "dialogue": "user: Will I need any particular documents to apply?[NEWLINE]agent: You will need proof of citizenship.[NEWLINE]agent: Have you already established the child's U.S. citizenship with us?[NEWLINE]user: Yes, I already proved her citizenship.[NEWLINE]agent: We need certain documents to prove citizenship like a U.S. birth certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace a stolen Social Security card?[NEWLINE]agent: Yes, you can replace a stolen or lost card for free.[NEWLINE][BOUNDARY][NEWLINE]user: What is acceptable as proof of identity for a child?[NEWLINE]agent: You can use a state issued ID card or an adoption decree.[NEWLINE]user: Do I need proof of identity as well?[NEWLINE]agent: Yes, you can use your driver's license or state issued ID card.[NEWLINE]user: What can I bring that covers citizenship and identity in one document?[NEWLINE]agent: A U.S. passport will work for both.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement card for my child?"}
{"id": "superseg_train_3751", "dialogue": "user: How can I plan my retirement[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: Not sure I know what the best age is[NEWLINE]agent: Well there are things to consider as there is no one best age for everyone[NEWLINE]user: I am going to be 62[NEWLINE]user: You shold make the decision about when to apply based on your individual and family circumstances[NEWLINE]agent: yes[NEWLINE]user: I need more information about the benefits that widows and widowers will get, or first tell me about the benefits that are available to them as they get older.[NEWLINE]agent: ok. For your widow, the benefit could start as soon as she turns 60, getting reduced benefits, or full benefits at the full retirement age. If your widow is disabled she could start getting the benefits at age 50 if her disability started before your death or up to seven years after.[NEWLINE]user: Do you happen to be familiar with other things to consider?  What happens if I'm married and my spouse has a job?[NEWLINE]agent: You may be able to switch to their health insurance[NEWLINE][BOUNDARY][NEWLINE]user: I still need to find out about Social Security pay death benefits. Is it possible for a son to receive the payment?"}
{"id": "superseg_train_3752", "dialogue": "user: Is there a benefits planner geared towards retirement?[NEWLINE]agent: Yes there is, are interested in learning more?[NEWLINE]user: Yes, I would like to learn things to consider regarding retirement.[NEWLINE]agent: What age would you consider to be the best to start your benefits?[NEWLINE]user: I am not sure what age is best to start considering retirement.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my benefits if I stop working? Will I lose them?[NEWLINE]agent: You will lose your paycheck but you also may lose your employer provided health insurance although there are some exceptions to this.[NEWLINE][BOUNDARY][NEWLINE]user: What if my ex-husband is entitled to his own retirement benefits?[NEWLINE]agent: He can then switch to his own retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my benefits if I have additional income on my record?[NEWLINE]agent: If you have additional earnings recorded, we will check to see if it increases your monthly benefit. If they do, we'll send you a letter alerting you to your new benefit amount.[NEWLINE]user: I'd like to know if there is a minimum of credits my spouse need to provide in order to be eligible for the Social Security benefits?"}
{"id": "superseg_train_3753", "dialogue": "user: I need help with planning my retirement benefits.[NEWLINE]agent: Would you like to learn about other things you might have to consider?[NEWLINE]user: Yes, that would be great.[NEWLINE]agent: Are you perhaps wondering what the best age is to start your benefits?[NEWLINE]user: Exactly. This is one of the things I've been wondering about.[NEWLINE]user: So what is the best age to start my benefits? When should I apply for them?[NEWLINE]agent: Well, there is no \"best age\" for everyone and when to apply remains your choice. The best is to make an informed decision based on your individual and family circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about social security for survivors. What should I do when a family member dies?[NEWLINE]agent: We should be notified right away when a person dies; but you cannot report a death or apply for survivors benefits online.[NEWLINE]user: I can only report death through the web or by going to the offices? What would be the consequences if I can't sign up for Medicare on time?[NEWLINE]agent: Then your Medicare coverage may be delayed and cost you more. On page 12 of your Medicare booklet you can find out what may happen if you delay.[NEWLINE][BOUNDARY][NEWLINE]user: I have another retirement plan issue for you. What if my ex-husband has a claim to his own pension?"}
{"id": "superseg_train_3754", "dialogue": "user: Hi, I am looking for information regarding the planning of benefits upon my retirement[NEWLINE]agent: Have you considered all the things that may be applicable to your personal situation?[NEWLINE]user: No, I am unsure of all the different things that may be considered for my own personal situation[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to apply for Medicare?[NEWLINE]user: Yes, if I qualify for that particular benefit[NEWLINE]agent: One thing to remember in relation to Medicare is that it starts when you reach the age of 65[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now to know about the benefits of the widower, how do I know if I am eligible? where can i get information?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: What is Government Pension Offset (GPO)?[NEWLINE]agent:  Some individuals are exempt from the offset[NEWLINE]user: DO I receive benfits for my spouse[NEWLINE]agent: any Social Security benefits you may be eligible to receive on your spouse 's record may be reduced[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to see how much i would get"}
{"id": "superseg_train_3755", "dialogue": "user: I am trying to use the benefits planner for retirement.[NEWLINE]agent: Would you like to know other things to consider when planning for retirement benefits?[NEWLINE]user: Yes, I would like to know of other things to consider.[NEWLINE]agent: Do you know what is the best age to start your benefits?[NEWLINE]user: No, I do not know the best age to start retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is my spouse's survivor benefit based on?[NEWLINE][BOUNDARY][NEWLINE]user: I feel somewhat lost since he does not respond to me. Is there anything else you can tell me about this?[NEWLINE]agent: You should know that there are limits on how much survivors may earn while they receive the benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Your spouse may receive your full benefit amount plus any accumulated delayed retirement credits after full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: At what age can I begin to receive retirement benefits?[NEWLINE]agent: You may choose to start getting retirement benefits earlier.[NEWLINE]user: What is the best age to start my benefits?[NEWLINE]agent: The answer I can give you is there is no one best age for everyone and an informed decision is the best way to go about it.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an option to take just my benefit and not my spouses."}
{"id": "superseg_train_3756", "dialogue": "user: What is the best age to start benefits?[NEWLINE]agent: The answer is that there is no one \" best age \" for everyone and, ultimately, it is your choice.[NEWLINE]user: Will my benefits be smaller if I retire early?[NEWLINE]agent: Are you of age to retire?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have tips about retirement?[NEWLINE]agent: When you think about retirement, be sure to plan for the long term[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply for medicare?[NEWLINE][BOUNDARY][NEWLINE]user: what if my surviving spouse remarries?[NEWLINE]agent: if your surviving spouse remarries before they turn 60, or 50 if disabled, they can not get the benefits while they are married.[NEWLINE][BOUNDARY][NEWLINE]agent: That is up to you[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, with the benefits. At what age should I start?[NEWLINE]agent: The answer is that there is no one \" best age \" for everyone and, ultimately, it is your choice[NEWLINE]user: What if my earnings are high what will the benefits be?"}
{"id": "superseg_train_3757", "dialogue": "user: I want help with retirement benefits[NEWLINE]agent: Would you like to know more about Medicare benefits?[NEWLINE]user: yeah[NEWLINE]agent: Are you wondering at what age you should start your benefits?[NEWLINE]user: no, not that. I want to know about applying for Medicare[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want help with Medicare and applying[NEWLINE]agent: OK, you may have some more options if you are eligible on someone else's record.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another Medicare-related issue. Is it possible for my parents to earn compensation based on my background if I've been supporting them?[NEWLINE]agent: Yes, but you must have provided at least half of their support. Also, your parents can't be eligible to receive retirement benefits higher than they receive from you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Medicare and how to apply for coverage. Let's return to the topic of age and when it's best to collect benefits.[NEWLINE]agent: Yes, back to that. There is no \" best age \", it's your choice. You should make an informed decision about when to apply for benefits based on your individual and family circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know any way to make a better decision since you've been in this for a long time? if you help me can i get a lump sum"}
{"id": "superseg_train_3758", "dialogue": "user: I need to plan for retirement benefits[NEWLINE]agent: What things are you considering?[NEWLINE]user: I need information on what to consider when planing for retirement benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need Medicare?[NEWLINE]user: I have insurance do I need to apply for Medicare?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does my pension include social security?[NEWLINE]agent: keep in mind that some company pensions include a Social Security - equivalent supplement that stops automatically at age 62[NEWLINE][BOUNDARY][NEWLINE]user: I ask something regarding Medicare.[NEWLINE]agent: If your widow, widower, or surviving divorced spouse remarries before they reach age 60 age 50 if disabled, they cannot receive benefits as a surviving spouse while they're married. What if he remarries before he reaches the age of 50?[NEWLINE][BOUNDARY][NEWLINE]user: Do you think I should apply for Medicare?[NEWLINE]agent: Some health insurance plans change automatically at age 65[NEWLINE][BOUNDARY][NEWLINE]user: I have another benefit-related issue. What happens if I remarry before you turn 60, or 50 if you're disabled?"}
{"id": "superseg_train_3759", "dialogue": "user: Good morning.Was wondering if you can give me some info about the retirement estimator, please.[NEWLINE]agent: Do you want to know about how it works?[NEWLINE]user: No i don't want to know that, but other thing.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested to know if you can apply to use the estimator?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Then maybe you want to know about how much time you can spend on each page of the estimator?[NEWLINE]user: Yeah, that one. I need to know that.[NEWLINE]agent: Have you tried the page before and got a time warning? Is that the cause for your request?[NEWLINE]user: No, nothing like that, i can assure you that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Please, i want to know something. I can get an estimate if i'm receiving Medicare benefits?[NEWLINE]agent: Yes, you can. It doesn't matter if you are only receiving Medicare benefits, still you cna get an estimate.[NEWLINE][BOUNDARY][NEWLINE]user: Very good, and to know whether to apply for medicare, should I keep in mind unforeseen circumstances in the future such as an accident for example?"}
{"id": "superseg_train_3760", "dialogue": "user: How can I use the retirement estimator?[NEWLINE]agent: Do you want to know how the retirement estimator works?[NEWLINE]user: Not at this time I, I think I understand how to use the estimator.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible to use the retirement estimator?[NEWLINE]user: No not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long to stay on each page?[NEWLINE]user: Yes, I know how long to stay on the page.[NEWLINE]agent: Do you know the reason for only being allowed to stay on the page for a limited time?[NEWLINE]user: No, I did not know it was for security reasons.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Why would it suggest for me to use one of the other benefit calculators?[NEWLINE]agent: Most likely because you have different input that requires another benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if my earnings are high, does it affect the benefits that I'm receiving?"}
{"id": "superseg_train_3761", "dialogue": "user: Hi, I need help estimating my retirement.[NEWLINE]agent: Have you used our retirement estimator?[NEWLINE]user: I have not. I did not know about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you can use the retirement estimator?[NEWLINE]user: I'm not sure I have enough Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you able to complete each page within the time limit?[NEWLINE]user: It keeps timing out.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other benefit calculators?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: If I plan to persuade working?  What other things can you consider?[NEWLINE]agent: There are limits on how much you can earn each year between the age of 62 and full retirement and stil get all your benefits[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about Retirement Estimator. How can I make use of a different benefit calculator?"}
{"id": "superseg_train_3762", "dialogue": "user: Can you help me with the retirement estimator?[NEWLINE]agent: Of course. Do you need help with how the retirement estimator works?[NEWLINE]user: Yes, I have some questions about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who can use the retirement estimator?[NEWLINE]user: No, that's not it.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long you can stay on each page?[NEWLINE]user: Actually, yes. That is one of the questions I have.[NEWLINE]agent: We do have security reasons for the time you can stay on each page. Would you like to hear more about that?[NEWLINE]user: No, that's not what I was wondering about.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the conditions for using the Retirement Estimator?[NEWLINE]agent: Of course. You can use the Retirement Estimator, if you have enough Social Security credits at this time to qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So anything unexpected like accidents and health problems should be taken into consideration?"}
{"id": "superseg_train_3763", "dialogue": "user: Hello there. I need help regarding the Retirement Estimator.[NEWLINE]agent: Do you need help with how the Retirement Estimator works?[NEWLINE]user: No, that's not what I've been wondering about.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who can use the Retirement Estimator then?[NEWLINE]user: Yes, please tell me more about that.[NEWLINE]agent: My pleasure. You can use the Retirement Estimator, if you have enough Social Security credits at this time to qualify for benefits. Of course, there are some exceptions as well.[NEWLINE]agent: Are you currently receiving only Medicare benefits?[NEWLINE]user: No, I'm not receiving any Medicare benefits right now.[NEWLINE]agent: Would you like more information on it then?[NEWLINE]user: Sure, why not? Tell me where to find more about this topic then.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and I have been wondering why you can only stay on each page for a limited time. Is that for security reasons or what?[NEWLINE]agent: Yes, it is. For security reasons there are time limits for viewing each page.[NEWLINE][BOUNDARY][NEWLINE]user: Can my spouse receive benefits on my record if I apply for Medicare?"}
{"id": "superseg_train_3764", "dialogue": "user: What exactly is a retirement estimator?[NEWLINE]agent: Do you want to find out how the Retirement Estimator works?[NEWLINE]user: No, not at the moment thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to find out who can use the Retirement Estimator?[NEWLINE]user: Yes please[NEWLINE]agent: You are able to use the Retirement Estimator if you have enough Social Security credits built up at this time to qualify for benefits[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Retirement Benefits? What do you tell me about suspicious activity reporting?[NEWLINE]agent:  you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: you already receive Social Security benefits[NEWLINE]agent:  you can update much of your information online with your personal my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How do I understand my benefits?"}
{"id": "superseg_train_3765", "dialogue": "user: I just need a little help with the retirement estimator[NEWLINE]agent: Do you want to know how it works?[NEWLINE]user: no, I need help with something else[NEWLINE][BOUNDARY][NEWLINE]agent: Are you trying to find out if you qualify to use the Retirement Estimator?[NEWLINE]user: No, not that either[NEWLINE][BOUNDARY][NEWLINE]agent: Are you having trouble with the time limits for viewing pages?[NEWLINE]user: Bingo, that's my issue[NEWLINE]agent: There is a warning that you will receive if you leave the page for over 25 minutes without doing anything. It is done for security reasons, is that the issue you are having?[NEWLINE]user: No, I don't think that is my problem[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I know I've been on there for more than 25 minutes and it didn't kick me out or do anything for security reasons, so why am I able to use it for more than 25 minutes without doing much?[NEWLINE]agent: It wouldn't kick you out after 25 minutes. For security reasons,there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything, and you will be able to extend your time on the page.[NEWLINE][BOUNDARY][NEWLINE]user: It's best to delay receiving your retirement benefits until your full reitrement age or later"}
{"id": "superseg_train_3766", "dialogue": "user: Hello. Can you tell me something about the Retirement Estimator?[NEWLINE]agent: Of course. Would you like to know how the Retirement Estimator works?[NEWLINE]user: Yes, that's what I've been wondering about.[NEWLINE]agent: Then let me explain it to you. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.[NEWLINE]user: Wait, those are just estimates though, right?[NEWLINE]agent: That is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Can anyone use the Retirement Estimator?[NEWLINE]agent: Yes, as long as you fulfill the requirements. You need to have enough Social Security credits at this time to qualify for benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. What do you know more about the delayed retirement age?[NEWLINE]agent: It consists of delaying the collection of benefits, among other things.[NEWLINE]user: Okay, what else can you tell me."}
{"id": "superseg_train_3767", "dialogue": "user: What are disability benefits and how do I receive them?[NEWLINE]agent: Disability benefits are paid through social security to people who can't work due to a medical condition that is expected to last more than one year or result in death.  You can find more information online under Manage your Benefits.[NEWLINE]agent: Do you receive Social Security disability benefits?[NEWLINE]user: No I do not receive Social Security benefits.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to apply for benefits?[NEWLINE]agent: We suggest that you have certain information on hand because it makes it simpler.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about medical and disability compensation. Is it possible for me to qualify for Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_3768", "dialogue": "user: I need to learn about disability benefits.[NEWLINE]agent: Social Security pay disability to people who cannot work because they have a medical condition that lasts longer than a year or result in death.[NEWLINE]agent: Do you want to sign up for Social security benefits?[NEWLINE]user: No I do not need to sign up at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to apply for Social Security Disability benefits?[NEWLINE]agent: We would like for you to have two things on hand.[NEWLINE]user: I forgot my social security account so the question here is. What if I don't have a Social Security account?[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn more about the Appeals Council review?[NEWLINE]agent: You will need to visit Federal Court Review Process.[NEWLINE]user: What happens if I disagree with the Appeals Council's decision?[NEWLINE]agent: You can file a civil suit in a federal district court; which is the last level of the appeals process.[NEWLINE]user: What if I disagree with the hearing decision?"}
{"id": "superseg_train_3769", "dialogue": "user: Can you tell me more about disability benefits?[NEWLINE]agent: Of course I can, I'd be happy to help.[NEWLINE]agent: Are you currently receiving Social Security disability benefits?[NEWLINE]user: Yes. As a matter of fact, I do.[NEWLINE]agent: Great. In this case you can find information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE]user: Okay, that's it. Now, in terms of my Social Security record, if I'm at least 18 years old, will I apply for adult disability benefits online?[NEWLINE]agent: Of course. You can use the online application to apply for disability benefits, if you fulfill the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about requesting an Appeals Council review of a decision or dismissal made. Will the court of appeals rule against it?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations[NEWLINE][BOUNDARY][NEWLINE]user: Also, where can I apply for adult disability benefits online?  What if I'm unable to work due to a medical condition?[NEWLINE]agent: In that case you can apply, as long as this condition is expected to last at least 12 months or results in death.[NEWLINE]user: What if I'm applying for Social Security Disability Insurance at the same time as having an SSI claim?[NEWLINE]agent: You can also file for Supplemental Security Income SSI online, but only if you meet certain requirements.[NEWLINE]user: How can I find out if I'm eligible?"}
{"id": "superseg_train_3770", "dialogue": "user: Greetings. I need some information on disability benefits, please.[NEWLINE]agent: No problem. Disability benefits are a kind of benefit which is paid to those persons that can't work because some medical issue, which could result in a long inactivity period or even death.[NEWLINE]agent: Are you currently receiving disability benefits?[NEWLINE]user: No, i'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So, i suppose i can apply and see if i'm eligible, huh?[NEWLINE]agent: That's correct. it would depend on your disability, though.[NEWLINE]agent: Good. Would you complete your application on any other language?[NEWLINE]user: No, i prefer English for doing this.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if there is another way to apply, please?[NEWLINE]agent: Of course. you can use our toll free number or if you like, you can go visit your local Social Security office. If you go with the last option, please call beforehand to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask anything else now that I won't need it? What does the Appeals Council do if I'm rejected and want a review?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations.[NEWLINE][BOUNDARY][NEWLINE]user: Another question I have would be, does the Appeals Council examine all applications, does it do so efficiently? What if they have been receiving SSI on their own record? Are there other options?"}
{"id": "superseg_train_3771", "dialogue": "user: Hey, can you tell me something about disability benefits?[NEWLINE]agent: Of course. I can tell you all you want about disability benefits.[NEWLINE]agent: Are you currently receiving Social Security disability benefits?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In this case you can get information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: I see, can I ask another question? for child and family disability benefits, where can I get information about it?[NEWLINE]agent: Read Apply For Disability Benefits Child Under Age 18 and Family Benefitss[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered I wanted to inquire about Disability Benefits. What are the benefits of doing it online?[NEWLINE]agent: Our online disability application process offers several advantages. You can, for example, start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: perfect would be so kind to give me the website. What if I don't have a Social Security account?[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: do you know all the disability benefits? I would like to apply for the benefits online[NEWLINE]agent: To apply for benefits online, print and review the Adult Disability Checklist. It will help you gather the information you need to complete the application. Then simply go through the Disability Benefit Application.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome. So, what if I'm applying for a SSI claim at the same time as I do for the insurance? Will that cause any problems?[NEWLINE]agent: It's simple: you can now also file for Supplemental Security Income SSI online, but only if you meet certain requirements.[NEWLINE]user: How do I find out if I'm eligible for those benefits?[NEWLINE]agent: In order to become eligible for those benefits, you need to fulfill several requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, alright. And why is that?"}
{"id": "superseg_train_3772", "dialogue": "user: I'm trying to work on some disability benefits[NEWLINE]agent: Okay, would you like to learn about Disability Benefits?[NEWLINE]agent: Are you already receiving benefits?[NEWLINE]user: Nope, need help on disability and a claim[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about applying for Social Security Disability Insurance and my SSI claim and can I just do it on my computer?[NEWLINE]agent: You can file for Supplemental Security Income online if you meet some requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to file an appeal If my SSI Application was rejected?[NEWLINE]agent: yes you may[NEWLINE]agent: did you get denied?[NEWLINE]user: no[NEWLINE]agent:  To learn more  read how to appeal a decision.[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You can now file for Supplemental Security Income SSI online but only if you meet certain requirements"}
{"id": "superseg_train_3773", "dialogue": "user: What are disability benefits?[NEWLINE]agent: Sure, I can help you with that.  Learn about Disability Benefits[NEWLINE]agent: Can you no longer work[NEWLINE]user: No I can still work I am close to retiring[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone apply online?[NEWLINE]agent: You can use the online application to apply for disability benefits if you  Are age 18 or older[NEWLINE]user:  Can I apply for Social Security Disability Insurance at the same time as your SSI claim[NEWLINE]agent: You can now also file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out SSI application. Only the Child Disability Report can be completed online?[NEWLINE]agent: Please contact us by phone or in person to schedule an appointment to complete the SSI application[NEWLINE][BOUNDARY][NEWLINE]user: If i are deaf or hard - of - hearing"}
{"id": "superseg_train_3774", "dialogue": "user: Can you tell me about Social Security disability benefits?[NEWLINE]agent: Sure. You can learn more about Disability Benefits with us. These benefits are paid to people who can't work due to any medical condition that lasts for at least a year or can result in death.[NEWLINE]agent: Are you receiving Social Security disability benefits?[NEWLINE]user: Currently no, I'm not receiving disability benefits.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it better to apply for the benefits online?[NEWLINE]agent: It offers certain advantages, like to start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to attempt to get Medicare if I am not currently receiving disability benefits?[NEWLINE]agent: You can still use if you all ready have Medicare?[NEWLINE]user: No I don't have Medicare.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other things should I think about before making my decision?[NEWLINE]agent: You need to read other things to consider for information on when to take your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Social Security online retirement application that I can complete?"}
{"id": "superseg_train_3775", "dialogue": "user: What exactly are disability benefits?[NEWLINE]agent: I will be glad to help with that Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death[NEWLINE]agent: What if I receive social security benefiots?[NEWLINE]user: No I do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I apply an appeal?[NEWLINE]agent: Yes you can please refer to  Apply for DisabilityReturn to a Saved ApplicationCheck Application or Appeal Status[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Supplemental Security Income (SSI) benefits. Is it possible to file an appeal if my SSI application was denied?[NEWLINE]agent: yes.[NEWLINE]agent: Were you recently denied?[NEWLINE]user: no[NEWLINE]agent: did you wish to file an appeal?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply online for benefits?[NEWLINE]agent: yes Apply Online for SSI and Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing what can you help me with?"}
{"id": "superseg_train_3776", "dialogue": "user: Hi. I would like to learn about disability benefits.[NEWLINE]agent: I can help you learn about disability benefits.[NEWLINE]agent: Do you already receive SS disability?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Okay. You can learn about managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for how to manage your benefits. However, I have low vision[NEWLINE]agent: Ok no problem, we can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else about exemption. What is the CDL permit rule?[NEWLINE]agent: Do you have a medical condition that prevents you from working for at least one year?[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I do not agree with my medical determination? can I ask for a hearing?[NEWLINE]agent: you may request a hearing online[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding Benefits. What are the benefits of applying online?[NEWLINE]agent: It will allow you to start your claim right away.[NEWLINE][BOUNDARY][NEWLINE]user: What information will I need to give?[NEWLINE]agent: Date of birth, place of birth, social security number for you along as for your spouse. We will also need your spouse's name.[NEWLINE][BOUNDARY][NEWLINE]user: Is it a problem if I am not blind?"}
{"id": "superseg_train_3777", "dialogue": "user: Hello, I would like to know what are the disability benefits please?[NEWLINE]agent: They are various benefits that are giving, you can locate you business administrator and ask for the respective advice.[NEWLINE]user: What About Disability Benefits?[NEWLINE]agent: This is because if they have a medical condition that is expected to last at least a year or cause death.[NEWLINE][BOUNDARY][NEWLINE]user: good to know, something else was recently denied my SSI application, could I file a claim or appeal online?[NEWLINE]agent: yes.[NEWLINE]agent: Were you recently denied?[NEWLINE]user: no[NEWLINE]agent: did you wish to file an appeal?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply online for benefits?[NEWLINE]agent: yes Apply Online for SSI and Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing what can you help me with?"}
{"id": "superseg_train_3778", "dialogue": "user: Hello, can you give me information about Disability Benefits?[NEWLINE]agent: It is primarily aimed at people who are unable to work because they have a medical condition that is expected to last at least a year or cause death.[NEWLINE]agent: Of course, it is important if you receive disability benefits from Social Security.[NEWLINE]user: What else can I know about it?[NEWLINE]agent: You have to search for information regarding managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern in requesting a hearing for a Medical Determination online. What is the name of the person in charge of the hearing?[NEWLINE]agent: the hearing is conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case.[NEWLINE][BOUNDARY][NEWLINE]user: What is needed for proof of eligibility?[NEWLINE]agent: You have to present a birth certificate or other proof of birth, among other things.[NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: You should seek information regarding the topic.[NEWLINE][BOUNDARY][NEWLINE]user: How do you determine if an adult \"child\" is disabled for SSDI benefits? What are you evaluating for this decision?"}
{"id": "superseg_train_3779", "dialogue": "user: Hi, I need to learn about Disability Benefits.[NEWLINE]agent: I can help you learn about Disability Benefits.[NEWLINE]agent: Do you receive Social Security disability benefits?[NEWLINE]user: I do.[NEWLINE]agent: Ok, you can get information and services for managing your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: another question about the application. How can I get more information about the Appeals Council review?[NEWLINE]agent: You will need to visit Federal Court Review Process.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the details I need in applying for my disabilty benefits? Could you elaborate on what should I do?[NEWLINE]agent: You should have the following information to make completing the application easier.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my child is already receiving benefits?[NEWLINE]agent:  An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if I should provide you any details about me?[NEWLINE]agent: Yes, name, Social Security number, date of birth or age of current spouse and all former spouses, to start.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: Do you have a birth certificate?[NEWLINE]user: Oh, no I don't."}
{"id": "superseg_train_3780", "dialogue": "user: Hi, do I need information regarding Disability Benefits?[NEWLINE]agent: There are several disability benefits that you can get.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: I recommend that you obtain information and services to manage your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: okay, and if I can't apply my disability benefits online can I just go personally to Social Security office or can I apply it by phone?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_3781", "dialogue": "user: Good, what is the disability benefits?[NEWLINE]agent: It is important that you search for information regarding disability benefits.[NEWLINE]agent: It is important to note if you already receive the benefit.[NEWLINE]user: What if I am already receiving the benefit?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What document can you request?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: With regards to this, is it possible to file an appeal if my SSI Application was denied?[NEWLINE]agent: If this is the case, you are able to appeal it.[NEWLINE]agent: Has your SSI application been denied?[NEWLINE]user: Yes, it has.[NEWLINE]agent: To begin the appeal process, go online and file an SSI appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Does it have to be done online?[NEWLINE]agent: No, you can also schedule an appointment at your local Social Security office.[NEWLINE]user: How do I know if I'm eligible for SSI?"}
{"id": "superseg_train_3782", "dialogue": "user: What can you tell me about disability benefits?[NEWLINE]agent: You can learn about disability benefits.[NEWLINE]user: Can I find information online if I all ready receive Social Security disability benefits?[NEWLINE]agent: Yes, you can get info and services for managing your benefits online if you all ready receive Social Security disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What are some things I should consider before making a decision?[NEWLINE]agent: ome of the things you should think about before you decide include how long you think you will receive benefits[NEWLINE][BOUNDARY][NEWLINE]user: Should do I apply for my retirement benefits?"}
{"id": "superseg_train_3783", "dialogue": "user: Oh, hello. Please, can you help me to clarify some doubts about mailing disability documents?[NEWLINE]agent: Are you going to mail any document to us?[NEWLINE]user: Yes, i'm planning to do that.[NEWLINE]agent: Very good. Then you must proceed including the SSN in order to match it with the correct application. I must remind you to not write anything on the original documents and to write your SSN in a separate sheet and then include it in the mailing envelope.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to find out the child disability starter kit.  Is there a worksheet included with the starter?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Do you require a phone number for people who are deaf or hard of hearing?[NEWLINE]user: No, thanks. I don't know how you get that idea.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So, back to the topic at hand. What should I do after I have reviewed the kit and contacted social security?[NEWLINE]agent: You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE]user: But I should contact social security before that, right?"}
{"id": "superseg_train_3784", "dialogue": "user: Am I able to mail documents pertaining to my disability benefits?[NEWLINE]agent: Yes you can mail documents to us as long as you follow the specified criteria.[NEWLINE]user: Yes, I can follow the criteria that was specified.[NEWLINE]agent: The documents must include your social security number. Do not write anything on the document and please write down you social security number on separate sheet of paper and include it in the envelope with the other documents.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the non-medical hearings that take place when they deny me benefits? request one and do I need to know the status of my hearing?[NEWLINE]agent: You can check the status by using your My Social Security account.[NEWLINE]agent: Do you have one?[NEWLINE]user: I don't.[NEWLINE]agent: You can create one online.[NEWLINE][BOUNDARY][NEWLINE]user: who is in charge of the hearing?[NEWLINE]agent: the hearing is conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case.[NEWLINE][BOUNDARY][NEWLINE]user: What would be my options if the appeal council decides not to review my case?"}
{"id": "superseg_train_3785", "dialogue": "user: Can you help me with mailing my documents?[NEWLINE]agent: Of course. You want to mail any documents to us?[NEWLINE]user: Yes, I do.[NEWLINE]agent: If you want to mail us the documents, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.[NEWLINE][BOUNDARY][NEWLINE]user: Very good. Where can I get or schedule a disability appointment?[NEWLINE]agent: You can make an appointment with a local Social Security office by calling 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE]user: if the person we're helping is disabled is there a way to do all of the application online?[NEWLINE]agent: You can file for SSI online but only if you meet certain requirements.[NEWLINE]user: can we get an appointment at the nearest place to us?[NEWLINE]agent: You can contact your local Social Security office for more information.[NEWLINE]user: what's some of the criteria to be able to just do it online?[NEWLINE]agent: Is the person between the ages of 18 and 65?[NEWLINE]user: no she's older"}
{"id": "superseg_train_3786", "dialogue": "user: Hey, can you tell me how to mail any documents to you?[NEWLINE]agent: Are you planning to mail any documents to us?[NEWLINE]user: No, no, I just want some information for my dad.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can you tell me what he needs to include with the documents?[NEWLINE]agent: If you are planning to mail documents to us, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to ask how to know if a child is disabled for SSDI benefits? What is taken into account?[NEWLINE]agent: We evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything that will happen if I do not send you these documents via mail?[NEWLINE]agent: Then you may bring them to a Social Security office. Do not mail foreign birth records or any documents from the Department of Homeland Security DHS, formerly the Immigration and Naturalization Service INS, especially those you are required to keep with you at all times.[NEWLINE]user: I'd also like to learn more about the procedure.[NEWLINE]agent: If you disagree with the Appeals Council's decision, or if the Appeals Council decides not to review your case, you can file a civil suit in a federal district court. This is the last level of the appeals process. How can I find out more about the Appeals Council's investigation?[NEWLINE][BOUNDARY][NEWLINE]user: For other ways to apply my application, can I call you instead? I'm deaf, that's why the question[NEWLINE]agent: Of course, you can call us at TTY 1-800-325-0778. Or visit us in person, in your local Social Security office. Please call first to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: What advantages do I have if I use your online disability application process?[NEWLINE]agent: Our online disability application process offers several advantages. For example, you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And what documents do I need to provide?"}
{"id": "superseg_train_3787", "dialogue": "user: I need to figure out how to mail my disability benefit documents.[NEWLINE]agent: Have you mailed us any documents?[NEWLINE]user: No, what should I include when mailing you something?[NEWLINE]agent: Most importantly you must include your Social Security number so that we can match them with the correct application.[NEWLINE][BOUNDARY][NEWLINE]user: If my application for disability benefits is denied, can I file an appeal? what is the procedure?[NEWLINE]agent: If this is the case, you are able to appeal it.[NEWLINE]agent: Has your SSI application been denied?[NEWLINE]user: Yes, it has.[NEWLINE]agent: To begin the appeal process, go online and file an SSI appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Does it have to be done online?[NEWLINE]agent: No, you can also schedule an appointment at your local Social Security office.[NEWLINE]user: How do I know if I'm eligible for SSI?"}
{"id": "superseg_train_3788", "dialogue": "user: Am I able to mail my disability benefits documents?[NEWLINE]agent: Yes, you are able to mail those documents to us, do you have your social security number?[NEWLINE]user: Yes, I know my social security number.[NEWLINE]agent: Great, you can mail your documents if you include your social security number on a separate sheet of paper and as long as you don't write anything on the original documentation.[NEWLINE][BOUNDARY][NEWLINE]user: I also need information regarding the child disability benefits. Can you tell me in detail the steps on how to apply for these benefits?[NEWLINE]agent: Gladly. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: What if I need additional help at any time during my application?[NEWLINE]agent: You can always call us toll-free at 1-800-772-1213.[NEWLINE]user: Great, I'll write that down. Back to the application: what should I do after I reviewed the starter kit?[NEWLINE]agent: You should contact Social Security next, to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.[NEWLINE]user: Sorry to interrupt you there, but do you also have a phone number for those hard of hearing? I just remembered that I might need such a number."}
{"id": "superseg_train_3789", "dialogue": "user: hello. IS there a way to mail the documents needed?[NEWLINE]agent: Hello, I will be glad to help you with that.  YEs you can. you must include the Social Security number so that we can match them with the correct application[NEWLINE]user: Ok thanks so much[NEWLINE]agent:  you must include the Social Security number so that we can match them with the correct application[NEWLINE][BOUNDARY][NEWLINE]user: What other ways can I apply?[NEWLINE]agent: By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of SSI benefits? What is the procedure for completing the Online Child Disability Report?[NEWLINE]agent: At the end of the report   we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability[NEWLINE][BOUNDARY][NEWLINE]user: only the Child Disability Report can be completed online?[NEWLINE]agent: Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: To apply for a child?"}
{"id": "superseg_train_3790", "dialogue": "user: I was curious if I could mail my documents in for disability benefits?[NEWLINE]agent: Yes you can, is that what you want to do?[NEWLINE]user: Yes[NEWLINE]agent: Ok, you have to be sure to include your social security number, so that we can match it to the correct application.  Also, please make sure you do not write anything on the original documents-use a separate piece of paper to write your SSN.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is about Supplemental Security Income (SSI) benefits. If my SSI application was denied, may I file an appeal?[NEWLINE]agent: yes.[NEWLINE]agent: Were you recently denied?[NEWLINE]user: no[NEWLINE]agent: did you wish to file an appeal?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply online for benefits?[NEWLINE]agent: yes Apply Online for SSI and Disability Benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am hard hearing what can you help me with?"}
{"id": "superseg_train_3791", "dialogue": "user: Can you tell me if it is safe to mail my documents especially seeing that I am mail original documents?[NEWLINE]agent: What documents are you mailing to us? All documents must include your Social Security number so that we can match them to the correct application.[NEWLINE]user: I have not mailed any documents yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any advantages to applying for disability online?[NEWLINE]agent: There are definitely advantages to applying online, one is that you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What are the special situations that exist to apply for a disability benefit?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: also to apply for disability by mail? What documents should I send? what is the procedure?[NEWLINE]agent: If you are mailing your documents you must include the Social Security number so that we can match them with the correct application, however, remember do not write anything on your original documents. Also please write your Social Security number on a separate sheet of paper and include it in the envelope with your documents.[NEWLINE]user: Okay. Now, let's talk about the laws and regulations that govern Social Security. What if I disagree with the outcome of the hearing?[NEWLINE]agent: You may request a review by Social Security's Appeals Council online.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number that can be used to contact Social Security for someone who is hard of hearing?[NEWLINE]agent: Yes a person who is hard of hearing can call us at TTY 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my application after I apply?"}
{"id": "superseg_train_3792", "dialogue": "user: What information do I need to know about mailing documents?[NEWLINE]agent: Do you want to know what happens if mail documents to us?[NEWLINE]user: Yes, I would like to know the information about mailing documents.[NEWLINE]agent: If mailing documents, then you must include the Social Security number so that we can match them with the correct application.  Also, do not write anything on the original documents and please write the number on a separate sheet of paper and include it in the mailing envelope with the documents.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to schedule an appointment to apply for benefits in my preferred language?[NEWLINE]agent: Yes, the online application will give you the option to schedule an appointment to apply for benefits in the language you need.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, when it comes in applying for Medicare. Is it possible for me to qualify for Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_3793", "dialogue": "user: Hi, hope your day is going good. I have a question about the documents I need to provide?[NEWLINE]agent: You need to provide documents to show you are eligible.[NEWLINE]user: Like what?[NEWLINE]agent: Do you have a birth certificate or other proof of birth?[NEWLINE]user: I don't think that I do. What should I do?[NEWLINE]agent: Do you have proof of U.S. citizenship or lawful alien status?[NEWLINE]user: Oh yes! I do have proof of U.S. citizenship.[NEWLINE]agent: Or do you have a U.S. military discharge paper if you had military service before 1968?[NEWLINE]user: No, I don't have that.[NEWLINE]agent: We will need to see the documents to show you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on Request of\u00a0Hearing for a Medical Determination Online? Can I request a hearing?[NEWLINE]agent: you may request a hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what are your basis in deciding if I have a qualifying disability or not?"}
{"id": "superseg_train_3794", "dialogue": "user: Hello, do I need information on the documents to submit for disability benefits?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: What else do I need to know?[NEWLINE]agent: You are required to present Evidence of US Citizenship.[NEWLINE]user: What if you were not born in the United States?[NEWLINE]agent: It is also important to present the US military discharge document. USA[NEWLINE]user: Can you tell me more than those mentioned above?[NEWLINE]agent: You must show last year's self-employment tax returns.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: You must be aware of the requirements you must carry to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria do you use to determine whether an adult 'child' is disabled enough to qualify for SSDI benefits?[NEWLINE]agent: We evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE][BOUNDARY][NEWLINE]user: Btw, I'd like to know information on request an appeals council review. Would it be denied by the appeals council? What are their basis regarding this matter?"}
{"id": "superseg_train_3795", "dialogue": "user: Hello, do I need information on the documents to submit for disability benefits?[NEWLINE]agent: Documents are normally requested in order to demonstrate that you are eligible.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: In addition, a birth certificate or other proof of birth is vitally important.[NEWLINE]user: What else do I need to know?[NEWLINE]agent: You are required to present Evidence of US Citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is Can you have a number for those who are hard of hearing whether you are deaf or hard of hearing?[NEWLINE]agent: Of course. If you are hard of hearing, call our toll-free TTY number, 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Great, I wrote it down. What else do I need to consider to apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE]user: And I can contact you by phone, right?"}
{"id": "superseg_train_3796", "dialogue": "user: I'm applying for disability benefits and need to know what documents I need.[NEWLINE]agent: I can assist you with this. Would you like a list of documents need to prove eligibility?[NEWLINE]user: Yes. That would be very helpful.[NEWLINE]agent: First you will need a birth certificate. Do you have one?[NEWLINE]user: Okay. You will need to obtain one or provide another proof of birth.[NEWLINE]agent: Okay. You will need to obtain one or provide another proof of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding a child's disability application, can I complete the SSI Supplemental Security Income Application and Child Disability Report online?[NEWLINE]agent: At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Say, do you also have a phone number for those hard of hearing?[NEWLINE]agent: Yes, simply call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: What if I don't want to do this report online?"}
{"id": "superseg_train_3797", "dialogue": "user: Hey, good afternoon. Please, i'm looking for information about how much i can receive in retirement benefits. Can you help me?[NEWLINE]agent: Are you going to apply for retirement benefits for you and as spouse?[NEWLINE]user: No,i'm just asking out for curiosity.[NEWLINE]agent: Ok.Now, are your benefits as spouse higher than your own retirement benefits?[NEWLINE]user: Yes, they are.[NEWLINE]agent: If that's the case, you'll get a combination of those benefits but equaling the higher benefit.[NEWLINE][BOUNDARY][NEWLINE]user: If you are impacted by the GPO, I also hope to find out what details you need to measure your benefits. What do I do to calculate my future spouse's GPO benefits?[NEWLINE]agent: You need the estimated gross monthly amount of your pension for your government job not covered by Social Security and the monthly amount of your Social Security benefit as a spouse before the effect of GPO.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be eligible for Social Security retirement benefit based on my own earnings?[NEWLINE]agent: Do you have a higher benefit based on your spouse's earnings?"}
{"id": "superseg_train_3798", "dialogue": "user: I was wondering how much I will receive when I go into full retirement.[NEWLINE]agent: Do you qualify and apply for your own retirement benefits and for benefits as a spouse?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Are your benefits as a spouse higher than your own retirement benefits?[NEWLINE]user: Yes, that would be the case.[NEWLINE]agent: Then you will get a combination of benefits equaling the higher spouse benefit.[NEWLINE]user: I see what you mean. Another question about the Online Calculator (WEP Version). What if I'm a survivor who qualifies for benefits?[NEWLINE]agent: In that case, the age at which you get the retirement benefits may be different. I mean, your full retirement age.[NEWLINE]user: Does it make any difference in the results if my birthday is on January 1st?[NEWLINE]agent: for January 1st birthdays, the benefits are calculated as if your birthday was in the previous year.[NEWLINE]user: How do I use the Detailed Calculator?"}
{"id": "superseg_train_3799", "dialogue": "user: Hi there, I am enquiring about benefits for my spouse in retirement[NEWLINE]agent: You may be able to get spouse's retirement benefits even if you never worked under Social Security. You may qualify for these benefits if you are at least  years of age and your spouse is receiving retirement of disability benefits. You may also qualify for Medicare at the age of 65[NEWLINE]user: What happens with spouse's benefits if I am divorced?[NEWLINE]agent: If you are divorced, you may still qualify for benefits on your ex-spouse's record[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much I will receive in spouse's benefits?[NEWLINE]agent: Will you be applying for your own retirement benefits and for benefits as a spouse?[NEWLINE]user: No, not at this time[NEWLINE]agent: Do you know if your benefits as a spouse will be higher than your own retirement benefits?[NEWLINE]user: Yes, my benefits as a spouse will be higher[NEWLINE]agent: In this case, you will receive a combination of benefits that will equal the higher spouse benefit[NEWLINE][BOUNDARY][NEWLINE]user: Regarding benefits retirement. What happens to my benefit amounts if I retire before reaching the full retirement age?"}
{"id": "superseg_train_3800", "dialogue": "user: Hi, good afternoon. I was searching about retirement benefits and have some doubts. I wanted to know how much i could receive in case i qualify for retirements benefits but i got spouse benefits as well?[NEWLINE]agent: I understand you want to know what can apply to you in case you have both situations, isn't?[NEWLINE]user: Yes, that's correct, i want to know about that.[NEWLINE]agent: Perfect. Well, if that scenario happens to you, you'll always receive your retirement benefits first.[NEWLINE]user: Oh, so good to know that. Look, another question. what about if my spouse is at retirement age already? Can apply for this condition?[NEWLINE]agent: Sure. If your spouse is at full retirement age, then can apply via online, making use of the retirement application. Another option if for your spouse contact us directly to schedule an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i'll take that into account if needed. Now, what can you tell me in case i'm not located in the U.S? Do you have any option for that?[NEWLINE]agent: Yes, there are options. If you happens to be outside the U.S or any of its territories, you can contact your nearest U.S social security office, U.S embassy or consulate. They'll help you out in that regard.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter, for benefit calculation purposes, if my birthday is January 1st?[NEWLINE]agent: If this is your birthday, we calculate your benefit as if your birthday was in the previous year[NEWLINE]user: What information needs to be entered onto the detailed calculator?[NEWLINE]agent: All your past earnings need to be entered[NEWLINE]user: Is the fact that my birthday is January 1st an advantage or disadvantage when it comes to calculating my benefits for retirement?[NEWLINE]agent: Because of your birth date, we calculate your benefit as if your birthday was in the previous year[NEWLINE]user: What happens if I qualify for benefits as a Survivor, is this taken into account?"}
{"id": "superseg_train_3801", "dialogue": "user: How much will I receive applying for benefits from my spouse?[NEWLINE]agent: It is based on if you qualify and apply for your own retirement benefits and for benefits as a spouse[NEWLINE]user: Do you fall under these requirements?[NEWLINE]agent: It also depends on if your benefits as a spouse are higher than your won reitrement benefits[NEWLINE]user: I have never worked[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am deaf how do I apply?[NEWLINE]agent:  If you are deaf or hard of hearing, you can call us at TTY 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question if I am divorced the retirement benefit earnings limit still applies? and is there a profit limit if I work?[NEWLINE]agent: Yes, benefit limits apply if you continue to work.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing about my application. Is that the only available number I should contact?"}
{"id": "superseg_train_3802", "dialogue": "user: How can I get spouse SS benefits?[NEWLINE]agent: you may be able to get spouse retirement benefits if you are at least 62 years old and your spouse is receiving benefits.[NEWLINE]agent: Are you divorced?[NEWLINE]user: no[NEWLINE]agent: I have noted that this is N/A to you[NEWLINE]user: I am not divorced what else do I need to know?[NEWLINE]agent: read \" If You Are Divorced[NEWLINE][BOUNDARY][NEWLINE]user: If I am separated from my husband, and he is eligible, will I be eligible?[NEWLINE]agent: Yes, if the marriage lasted long enough.[NEWLINE]user: Btw, do you know about financial situation. How much will I receive at full retirement?[NEWLINE]agent: your benefits may be affected by the retirement earnings test[NEWLINE]user: Will this decrease my spouses retirement benefit?[NEWLINE]agent: This will not decrease your spouses retirement benefits[NEWLINE]user: HoWhat happens if I begin receiving benefits before full retirement age?[NEWLINE]agent: If your receive benefits begore full retiremtn age the amount will be reduced based on the percentage of nu mber of months up to your full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't live in the U.S. how do I apply?"}
{"id": "superseg_train_3803", "dialogue": "user: How much will I receive applying for benefits as a spouse?[NEWLINE]agent: Will you be appying for your own benefits also?[NEWLINE]user: yes[NEWLINE]agent: If you qualify and apply for your own retirement benefits and for benefits as a spouse, we always pay your own benefits first.[NEWLINE]user: Excellent to clarify why a friend is going through that and I am worried that the wife will take everything from him. Does it matter how early or late I get my retirement benefits?[NEWLINE]agent: No matter what your full retirement age is you may start receiving your benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I delay my benefits until after full retirement age?[NEWLINE]agent: If you wait to delay benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit, which is something to consider.[NEWLINE]user: What are some of the pros and cons to taking your benefits before full retirement age?[NEWLINE]agent: The pros of collecting your benefits before full retirement age are that you collect your benefits for a longer period of time.  The cons are that your benefit will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I start benefits early?"}
{"id": "superseg_train_3804", "dialogue": "user: I need to apply for spouse benefits[NEWLINE]agent: Have you worked under social security[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes I am divorced[NEWLINE]agent: see For information on the requirements for Divorced Spouse 's Benefits[NEWLINE]user: II am caring for a child who is also receiving benefits[NEWLINE]agent: ead \" If You Are Divorced[NEWLINE][BOUNDARY][NEWLINE]user: By the way, this is for divorced spouse's benefits. Is it possible for me to receive benefits if I'm married to someone else?[NEWLINE]agent: You can if the later marriage is over or deceased.[NEWLINE]user: Do you know how much I can receive? and at full retirement age can I receive only one benefit?[NEWLINE]agent: the option to take only one benefit at full retirement age no longer exists[NEWLINE][BOUNDARY][NEWLINE]user: Will my application serve as a request for spouse benefits?[NEWLINE]agent: your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for Medicare also?"}
{"id": "superseg_train_3805", "dialogue": "user: How do I find out how to get benefits for my spouse?[NEWLINE]agent:  Even if you have never worked under Social Security you may be able to get spouse s retirement benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes[NEWLINE]agent: Read For information on the requirements for Divorced Spouse 's Benefits[NEWLINE]user: What are the requirments?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate[NEWLINE]agent: If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office, U.S. Embassy or consulate[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Medicare, should I apply for Medicare even if I have health insurance through my employer?[NEWLINE]agent: In this instance, you should still check to see if you should apply for Medicare as some health insurance plans change automatically when you turn 65 years of age[NEWLINE]user: What happens if I don't sign up for Medicare even if I need to?"}
{"id": "superseg_train_3806", "dialogue": "user: Which benefits will I receive first, retirement benefits or benefits as a spouse?[NEWLINE]agent: We will always pay your own benefits first, do you qualify for both?[NEWLINE]user: Yes, I qualify for both kinds of benefits.[NEWLINE]agent: Then yes, in that case you would get your benefits first before you receive spousal benefits.[NEWLINE]user: OK good. Now, regarding my retirement benefits calculation, I want to know how I can get a more precise result of my estimated benefit?[NEWLINE]agent: Yes, for a more precise result you can use the Detailed Calculator.[NEWLINE]user: and what if I qualify for benefits as a survivor?[NEWLINE]agent: In that case, the age at which you get the retirement benefits may be different. I mean, your full retirement age.[NEWLINE]user: Does it make any difference in the results if my birthday is on January 1st?[NEWLINE]agent: for January 1st birthdays, the benefits are calculated as if your birthday was in the previous year.[NEWLINE]user: How do I use the Detailed Calculator?"}
{"id": "superseg_train_3807", "dialogue": "user: can you help me apply for retirement benefits?[NEWLINE]agent: Yes, I can help you apply for benefits.[NEWLINE]user: do I need to do something different when I apply because my husband is already getting benefits?[NEWLINE]agent: In that situation we will check your eligibility for benefits as a spouse. If you are qualified, your application will automatically serve as a request for spousal benefits[NEWLINE]user: so I must qualify before getting married benefits?[NEWLINE]agent: If you qualify, your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: does any of this mean that my husband's benefits will get smaller because I'm qualified and taking some of that for myself?[NEWLINE]agent: Your husband's retirement benefit will not decrease.[NEWLINE][BOUNDARY][NEWLINE]user: I am glad to know, do you know what is the estimated benefit for my spouse if he retires at full retirement age?[NEWLINE]agent: ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the benefit amounts if I retire before full retirement age?"}
{"id": "superseg_train_3808", "dialogue": "user: I don't think I qualify, but who qualifies for what benefits?[NEWLINE]agent: Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record.[NEWLINE]user: Do you have more info on this?[NEWLINE]agent: Yes, are you interested in information about benefits for your family?[NEWLINE]user: no, mainly about myself[NEWLINE]agent: Has the person you want to qualify for benefits never married or had children?[NEWLINE]user: no they haven't[NEWLINE]agent: You can look at some of our resources to find more information.[NEWLINE]user: Do you know how surviving family members will receive compensation after a loved one passes away?[NEWLINE]agent: Yes, with the Survivors Planner you can learn how family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to look at what retirement benefits someone might get?"}
{"id": "superseg_train_3809", "dialogue": "user: Hi, good afternoon. I've heard that is possible to get some social security benefits for your spouse. If that's true, could you tell me how i can be able to get those?[NEWLINE]agent: Sure, no problem at all. There are many ways to do that, and get the benefit, such as going Online, via Phone Call, going in person or even using U.S. Embassies or consulates if you're outside the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, many ways indeed. That's something nice to hear.  Look, I have certain doubt. If was the case I was the one to get those benefits, my spouse's income wouldn't become affected, right?[NEWLINE]agent: That's correct. Your spouse retirement income won't be affected this benefits paid to you. As a matte of fact, the combination of both incomes could play a part in your spouse's decision to take those benefits earlier.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a relief, you know?. Last thing I would like to do is to causing her any trouble. Look, if i wanna know something else, like benefits for someone else, do you know where i have to look?[NEWLINE]agent: Do you mean benefits for your family?[NEWLINE]user: Yes, for my family, mainly.[NEWLINE]agent: Well, it is possible for them to get benefits, even if yourself don't qualify for it. So, just go to our \"Benefits for your family\" section and look for the information there.[NEWLINE][BOUNDARY][NEWLINE]user: do you know about disability protection benefits? Can I qualify for these benefits even when I am young?[NEWLINE]agent: Yes, young workers may have already earned disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: Are spouse's eligible for benefits?"}
{"id": "superseg_train_3810", "dialogue": "user: tell me about who can qualify for what[NEWLINE]agent: Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record[NEWLINE]user: is there any more info I can look into on this?[NEWLINE]agent: Are you interested in information about benefits for your family?[NEWLINE]user: no I wanted to know about my benefits[NEWLINE]agent: Have you never married or had children?[NEWLINE]user: no[NEWLINE]agent: You can have a look at \"How You Apply For Retirement Benefits Or Medicare\"[NEWLINE][BOUNDARY][NEWLINE]user: will benefits decrease the other's benefits?[NEWLINE]agent: Benefits paid to you as a spouse will not decrease your spouse's retirement benefit[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate for survivors or disability benefits?"}
{"id": "superseg_train_3811", "dialogue": "user: Hi there. We are looking for information related to the steps to follow when we apply for some social security benefits.[NEWLINE]agent: Sure. This also apply for family members too.[NEWLINE]user: I see. But can you tell me about a bit more?[NEWLINE]agent: Sure, but have you seen the information section \"benefits for your family\"?[NEWLINE]user: No, we haven't seen that part yet.[NEWLINE]agent: Are you a never married person?[NEWLINE]user: No, not at all we are a married couple.[NEWLINE]agent: In that case, your family members can not apply for the benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me where I can find more details about the retirement benefits?[NEWLINE]agent: refer to #20, #21[NEWLINE][BOUNDARY][NEWLINE]user: what if i decide to delay my retirement?"}
{"id": "superseg_train_3812", "dialogue": "user: Good morning. I'm trying to get into the retirement matter. I've already read some info, but i would like to know what else can do?[NEWLINE]agent: Good morning. Don't know if you know already, but aside of you, your family members can qualify for benefits based on your record.[NEWLINE]agent: Are you interested to know more about this?[NEWLINE]user: Yeah, i would like to know more about it.[NEWLINE]agent: Excellent. Then you'll need to check our documentation and look for the Benefits for your family section. If you don't have any children or are not even married, then you should check the How to apply for retirement benefits or medicare section.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if I can still receive benefits from my ex - spouse even if they have remarried?[NEWLINE]agent: You can in certain situations.[NEWLINE][BOUNDARY][NEWLINE]user: I see, to request these benefits, can I do it online or on the web? While outside of the United States, can I apply for these benefits?[NEWLINE]agent: Sure, no problem with that. All you need to do is to contact the nearest U.S Social Security office, or go to your nearest U.S Embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Soryy to ask, but what was that section you mentioned in case to be never married?[NEWLINE]agent: Yeah, don't worry. That would be How to apply for retirement benefits or medicare section.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i got it now. Oh, another thing. I was told that even if  i never worked, i could get some benefit from spouse, is that true?[NEWLINE]agent: Sure you can. Only need to be 62 and your spouse to be receiving retirement or disability benefits. Also, you can qualify for medicare at 65.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. A last question. Is there any kind of discount on the benefit i will receive if i'm not in full age of retirement yet?"}
{"id": "superseg_train_3813", "dialogue": "user: I'd like to know which steps to do next.[NEWLINE]agent: Consider this: even if you do not qualify for benefits on someone else's record, some of your family members may qualify for benefits on your record.[NEWLINE]agent: Are you married?[NEWLINE]user: No, I've never been married and I don't have any children.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You can apply online for example. Use our Social Security Retirement/Medicare Benefit Application to apply for retirement, spouse's, divorced spouse's or Medicare benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the online application, are there other ways or places for more information about what other ways I can apply?[NEWLINE]agent: Yes, there are.[NEWLINE]user: Will I be notified if you weren't able to process my request?[NEWLINE]agent: Yes, you will receive information on how to contact us to discuss it by phone or by appointment.[NEWLINE]user: As the spouse of a disabled worker, how old do I have to be to fill out a benefits application?"}
{"id": "superseg_train_3814", "dialogue": "user: I need to know how to colect social security under my spouse[NEWLINE]agent: Are you at least 62 years of age and is your spouse currently receiving retirement or disablilty benefits?[NEWLINE]user: yes[NEWLINE]agent: even if you have never worked under social security you may be able to get your spouses retirement benefits because you are at least 62 years old. You can also qualify for medicare at age 65[NEWLINE]user: What if we are divorced?[NEWLINE]agent: you may still be able to get benefits on your ex-spouse's recod[NEWLINE]user: I see, when applying for benefits online, should I give you permission to access my social security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out -S p u e.Btw, for XXXX. What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?"}
{"id": "superseg_train_3815", "dialogue": "user: Are there steps I need to take to get members of my family on my benefits?[NEWLINE]agent: Yes, because even if you don't qualify, some of your family members may still be eligible for benefits on your record.[NEWLINE]agent: Are you interested in learning more about this?[NEWLINE]user: Yes I am, where would I go for more information?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can contact if I don't live in the U.S.?[NEWLINE]agent: Yes, you can contact your nearest U.S. Social Security Office or a U.S. Embassy or Consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what the early retirement age is? When will I be able to retire?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what is normal retirement age?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits. No matter what your full retirement age also called \" normal retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what are the pros again?"}
{"id": "superseg_train_3816", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you asking about spousal benefits?[NEWLINE]user: Yes, I want to see if I'm eligible for spousal benefits.[NEWLINE]agent: If you are at least 62 years old and your spouse is receiving benefits, you may be eligible.[NEWLINE]agent: Are you divorced?[NEWLINE]user: Yes, we are.[NEWLINE]agent: You may still be eligible even if you're divorced.[NEWLINE]user: If I am divorced, and the benefit in my ex-husband's record is higher, can I access the benefits?[NEWLINE]agent: Indeed. This is the condition you need to fulfill in order to get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the application, what should I do if I do not live in the USA and / or one of its territories?[NEWLINE]agent: You can contact the closest U.S. Embassy, Consulate or Social Security Office.[NEWLINE]user: There isn't one close.  Is there anywhere else I can go for help?[NEWLINE]agent: You can contact your nearest U.S. Embassy or consulate.[NEWLINE]user: I can't hear very well.  Is there a TTY number I can call?[NEWLINE]agent: Yes, it's 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to the age requirements on spousal benefits?[NEWLINE]agent: Yes, if you are caring for a child that is receiving benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I go in person to apply?"}
{"id": "superseg_train_3817", "dialogue": "user: Can my family qualify for benefits on my record even if I didn't qualify for benefits on someone else's record?[NEWLINE]agent: Yes, some members of your family may still qualify for benefits on your record.[NEWLINE]agent: Would you like to learn more information about this?[NEWLINE]user: No, thank you I don't need more information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there more information regarding benefits if you were never married?[NEWLINE]agent: Yes, you can visit \"How You Apply For Retirement Benefits Or Medicare.\"[NEWLINE][BOUNDARY][NEWLINE]user: Do you have to be a certain age to get a spouse's retirement benefits?[NEWLINE]agent: Yes, you must be at least 62 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can contact about benefits for my spouse if I don't live in the U.S.?[NEWLINE]agent: Yes, you can contact the nearest U.S. Social Security Office, a U.S. Embassy, or a consulate.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about my Social Security, can I get an estimate for survivors or disability benefits?"}
{"id": "superseg_train_3818", "dialogue": "user: I need to plan for retirement[NEWLINE]agent: Are these benefits for you spouse?[NEWLINE]user: Yes I need to get spouse retirement benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Do you  need to know how much you will receive?[NEWLINE]user: yes I need to know how much I will receive[NEWLINE][BOUNDARY][NEWLINE]agent: And You need to know how do you apply?[NEWLINE]user: Yes how do I apply?[NEWLINE]agent: ou can apply online with our Social Security Retirement / Medicare Benefit Application[NEWLINE][BOUNDARY][NEWLINE]user: Also for a better administration and protection of my social security, is there someone trained that can help me?[NEWLINE]agent: yes you can use our planners to understand then choose a benefit calculator to get estimates you may be eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?"}
{"id": "superseg_train_3819", "dialogue": "user: I need some help with retirement benefits.[NEWLINE]agent: Are you needing help with benefits on your record or your spouse's record?[NEWLINE]user: Yes, i'm the spouse.[NEWLINE]agent: We can help you with that.  Many people who have never worked under Social Security still qualify for benefits under their spouse.[NEWLINE]user: Can a divorced spouse get benefits?[NEWLINE]agent: You may still be eligible to receive benefits even if you are divorced.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, for government pension compensation (GPO), the GPO reduces or can it reduce benefits?[NEWLINE]agent: It can reduce any Social Security benefits you may be eligible to receive on your spouse's record under certain circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: can I come back and do some estimates once I get those numbers I need?[NEWLINE]agent: Yes, you can call our toll free number at 1-800-772-1213, or contact your local Social Security office for more help.[NEWLINE][BOUNDARY][NEWLINE]user: once I get those numbers what would I subtract something to get something else?"}
{"id": "superseg_train_3820", "dialogue": "user: Hello there. I was looking into some info about retirement benefits. I came up with some info already, but I would like to know what could be the next steps now.[NEWLINE]agent: No problem. You'll have to wait, but even if you don't qualify for benefits, some members of your family could qualify for benefits on your record.[NEWLINE]agent: Are you interested in more information about benefits for your family?[NEWLINE]user: Yes, i'm interested into knowing more.[NEWLINE]agent: Good. Then you need to go to our section \"How to apply for Retirement Benefits or Medicare\" to know more.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out about the benefits after a divorce, can I receive benefits[NEWLINE]agent:  If you are divorced, but your marriage lasted 10 years or longer,s  you can receive benefits on your ex - spouse 's record even if they have remarried[NEWLINE]user: I have never worked for the Social Security Administration. Is it even possible for me to be eligible for benefits?[NEWLINE]agent: Sure. You can qualify. You only to be at least age 62 and your spouse be receiving retirement or disability benefits. Oh, and you can also qualify for medicare at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: And what can you tell me, if i don't live in the U.S?[NEWLINE]agent: Don't worry, you have an option even in that scenario. You can go to your nearest local Social Security Office, U.S embassy or consulate.[NEWLINE][BOUNDARY][NEWLINE]user: Now, lets say i'm already receiving benefits, this fact will affect my spouse's benefits too?[NEWLINE]agent: Not at all. Those benefits paid to you won't decrease your spouse's benefits. In fact, that could help your spouse  to decide if she wants to take her benefits earlier.[NEWLINE]user: Thanks. Another thing, please. Could be my benefit amount be reduced if I begin to receive my benefits between age  62 and my full retirement age?"}
{"id": "superseg_train_3821", "dialogue": "user: for Retirement benefits How do I apply?[NEWLINE]agent: can you apply several types you want to know them?[NEWLINE]user: Yes, I know that you are on the Internet but if my spouse is already receiving benefits when I am applying for it?[NEWLINE]agent: well in that case even if you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits and if you qualify, your application will automatically serve as a request for spousal benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't qualify for benefits on someone else's record, can some members of my family qualify for benefits on my record?[NEWLINE]agent: Yes, they can, but are you interested in obtaining information about the benefits for your family?[NEWLINE]user: it's not my case[NEWLINE]agent: ok so you never married or had children?[NEWLINE]user: I never had children[NEWLINE]agent: in this case your spouse may qualify for the benefit[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the benefit. Do I need direct deposit?"}
{"id": "superseg_train_3822", "dialogue": "user: Hi, I applied for benefits but my application was denied. Are there benefits that members of my family can apply for?[NEWLINE]agent: Yes even if you don't qualify for benefits on someone else's record some of your family may qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about applying for benefits?[NEWLINE]agent: You can apply in person. All you have to do is visit your local Social Security office. I suggest that you call them first and make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum benefits my family can receive?[NEWLINE]agent: There is a limit to the amount that is paid to family members. The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record. The total varies but generally the total amount you and your family can receive is about 150 to 180 percent of your full retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about this Survivors Planner, can I also look into survivors benefits?[NEWLINE]agent: Yes, you can use our Survivors Planner to learn how your family members are protected if you pass away.[NEWLINE][BOUNDARY][NEWLINE]user: and what if you can't help me online? what should I do then?[NEWLINE]agent: We can still help you if that happens. If we are not able to process your request, you will receive specific information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: sounds good,so I can find out about Social Security and retirement and other things?"}
{"id": "superseg_train_3823", "dialogue": "user: I need help applying for my retirement benefits.[NEWLINE]agent: I'll be happy to assist you in applying for your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. What if I apply before I reach full retirement age?[NEWLINE]agent: The amount that you will receive will be permanently reduced by a percentage based on the number of months until you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps after I apply?[NEWLINE]agent: You could find out if your family is eligible for any benefits. Are you interested in this information?[NEWLINE]user: Yes, I'm interested.[NEWLINE]agent: Great. This information is important to know, because members of your family may still qualify for benefits on your record, even if you do not qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean.Another question on Social Security protection benefits. How do I find out if I'm eligible for any benefits?[NEWLINE]agent: You can use the planners we have provided to better understand your Social Security protection benefits. You can then choose our benefit calculator to get estimates of the benefits you may qualify for[NEWLINE][BOUNDARY][NEWLINE]user: What is the process of applying for benefits online?"}
{"id": "superseg_train_3824", "dialogue": "user: I need help with applying for my retirement benefits.[NEWLINE]agent: I'll be happy to help you apply.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I've never worked under Social Security. Can I still qualify for benefits?[NEWLINE]agent: Yes. If you are at least 62 years of age and your spouse receives retirement or disability benefits, you may qualify for spouse's retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now. I do not have access to my spouses records, can you help?[NEWLINE]agent: please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778  or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: IS anyone not eligible?[NEWLINE]agent:  Some individuals are exempt from the offset[NEWLINE][BOUNDARY][NEWLINE]user: What is it based off of?[NEWLINE]agent: If you will be eligible for a Social Security retirement benefit based on your own earnings:r   As well as a higher benefit based on your spouse 's earnings,  it will also affect your benefits as a spouse, widow, or widower.[NEWLINE][BOUNDARY][NEWLINE]user: What if i retire before retirement age?[NEWLINE]agent:  please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing, call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What if I spouse gets benefits?"}
{"id": "superseg_train_3825", "dialogue": "user: I need to know what the next steps are after I apply for retirement benefits.[NEWLINE]agent: After you apply, you'll find out whether or not you qualify. You can also find out if members of your family qualify for benefits on your record.[NEWLINE]user: How would I find this information?[NEWLINE]agent: Are you familiar with the \"Benefits For Your Family\" section on our website?[NEWLINE]user: No, I've never heard of that.[NEWLINE]agent: Okay. I can help you find it. Do you have children or were never married?[NEWLINE]user: No, I'm married without children.[NEWLINE]agent: Okay. In that case, you may qualify for benefits on your spouse's record.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for benefits before full retirement age. are there any advantages?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time[NEWLINE]user: ok thank you"}
{"id": "superseg_train_3826", "dialogue": "user: Hello, i was directed here for information about replacing a SS card for a child.[NEWLINE]agent: Sure no problem. First thing you need to do is to prove child's citizenship.[NEWLINE]agent: Have you reported child's citizenship before?[NEWLINE]user: No, i haven't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can i present copies of the documents you require?[NEWLINE]agent: Well, sorry, but you need to present original documents or at least copies certified by the agency that issued them. We do not accept photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another concern on the benefits. What if I don't have an account yet?[NEWLINE]agent: In that case you would have to open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I didn't already receive social security and wanted to apply?[NEWLINE]agent: Then you should  tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have found a bank account that is right for me?"}
{"id": "superseg_train_3827", "dialogue": "user: What original documents do i need to replace card?[NEWLINE]agent: You need proof of citizenship.[NEWLINE]agent: Did you previously report child's U.S. citizenship?[NEWLINE]user: No, I have not reported child's U.S. citizenship to you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost anything to replace my child's card?[NEWLINE]agent: To replace you child's Social Security it is free if it is lost or stolen.  However, you may not need to replace card yet if you know the social security number.[NEWLINE]user: Another query about receiving benefits. That will suffice. And what can you tell me about this Direct Express card I've been hearing about?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.[NEWLINE]user: Sounds great. How can I sign up for such a card?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE]user: Alright. Back to direct deposit, what should I do next if I have an account?"}
{"id": "superseg_train_3828", "dialogue": "user: Hello there, I would like to know what documents I need.[NEWLINE]agent: You'll need to provide a proof of citizenship to us.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I don't have a proof of citizenship available?[NEWLINE]agent: Then we may accept the child's state-issued non-driver's identification card or adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about my corrected card for a US born adult. Is it necessary to notify Social Security alone about my name change?[NEWLINE]agent: Well, you should inform your employer too, if you are currently working.[NEWLINE]user: I am currently working, yes.[NEWLINE]agent: then inform both, Social Securtiy and your employer.[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't have some of the documents required?[NEWLINE]agent: In that case, we will ask for some other documents. All the documents must be current and show your identifying information, date of birth and a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use notarized copies?"}
{"id": "superseg_train_3829", "dialogue": "user: What documents do I need to apply for a social security card?[NEWLINE]agent: You need original documents of citizenship[NEWLINE]agent: What doucments do I need for a child not born in the U.S.?[NEWLINE]user: What doucments do I need for a child not born in the U.S.?[NEWLINE]agent:  we need to see proof of U.S. citizenship[NEWLINE]user: What if I can't suply proof?[NEWLINE]agent: we will ask to see other documents identifying date of birth or age and preferably a recent photograph[NEWLINE]user: Do you accept an Adoprion decree?[NEWLINE]agent: yes we may accept an original document decree[NEWLINE]user: What other document can I use?[NEWLINE]agent: We can accept these documents as proof of citizenship. Certification of Report of Birth,  Consular Report of Birth Abroad,U.S. passport or Certificate of Citizenship[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a replacement card for a foreign born U.S. Child?[NEWLINE]agent: You can replace your child 's Social Security card for free if it is lost or stolen. or you may not need to replace the card if you know the childs SS number.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have a certification of report of birth?"}
{"id": "superseg_train_3830", "dialogue": "user: Hey, could you maybe tell me what documents I need? I'm a bit confused and lost.[NEWLINE]agent: Of course. First of all we require a proof of citizenship.[NEWLINE]agent: Have you previously reported your child's U.S. citizenship to us?[NEWLINE]user: No, I haven't. I had no reason to.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you need a proof of identity?[NEWLINE]agent: Yes. For example, Social Security might want to see your U.S. driver's license or a state-issued non-driver identification card.[NEWLINE]user: I have a concern about the original documents that I need. What document can I use as identification proof?[NEWLINE]agent: You can use your U.S. passport, state-issued non-driver ID card or your U.S. driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Would it cost anything to get the replacement card?[NEWLINE]agent: You can get it for free if your card is stolen or lost.[NEWLINE]user: The documents must original or I can use copies?"}
{"id": "superseg_train_3831", "dialogue": "user: Hello, hope you are well. What documents do I need?[NEWLINE]agent: Iam well thank you. You will need proof of citizenship[NEWLINE]user: What if I have children, do you need proof of theirs as well?[NEWLINE]agent: yes  we need to see proof of U.S. citizenship[NEWLINE]user: So you need proof of citizenshiip for myself and my children?[NEWLINE]agent: That is correct.[NEWLINE]agent: If that document is not available there are other ways to provide[NEWLINE]user: Oh ok I have the proof thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What other things can I provide for my childs proof?[NEWLINE]agent: State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: What other options for documentation proof do I have?"}
{"id": "superseg_train_3832", "dialogue": "user: I need a replacement card for my foreign born U.S. child[NEWLINE]agent: You need to provide orignial documents proving citizenship[NEWLINE]agent: Have you previously reported the chld's U.s. citizenship to us?[NEWLINE]user: no[NEWLINE]agent: we need to see proof of U.S. citizenship We can accept only certain documents as proof of U.S. citizenship[NEWLINE]user: What documents do I need as proof of identity?[NEWLINE]agent: We will need original document as proof of identity[NEWLINE]user: What documents will be accepted as proof of citizenship?[NEWLINE]agent: Proff of citizenship[NEWLINE]user: What if a document is not available?[NEWLINE]agent: We prefer to see the child 's U.S. passport. If document is not available  the child 's State issued non - driver 's identification card or  Adoption decree[NEWLINE]user: Is identity the same as citizenship?[NEWLINE]agent: no[NEWLINE]user: As proof of identity we must see An acceptable document must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph"}
{"id": "superseg_train_3833", "dialogue": "user: do I need original documents?[NEWLINE]agent: Hello I will be glad to help you with that. You must present original documents or copies certified by the agency that issued them[NEWLINE]agent: Do you have that information?[NEWLINE]user: YEs I do[NEWLINE]agent: If you have not previously reported the child 's U.S. citizenship to us  we need to see proof of U.S. citizenship[NEWLINE]user: do i need them to be original?[NEWLINE]agent: If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days[NEWLINE]user: Do you accept consular report of birth abroad?[NEWLINE]agent:  State issued non - driver 's identification card[NEWLINE][BOUNDARY][NEWLINE]user: how do I get a Replacement Card for a Foreign Born U.S. Child[NEWLINE]agent:   You can replace your child 's Social Security card for free if it is lost or stolen.s   However you may not need to get a replacement card knowing your child s Social Security number is what 's important[NEWLINE][BOUNDARY][NEWLINE]user: What original documents do I need?"}
{"id": "superseg_train_3834", "dialogue": "user: I'm planning to retire soon and I have some questions.[NEWLINE]agent: What age you be retiring at?[NEWLINE]user: I'm hoping to retire next year at the age of 65.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in delaying your retirement beyond the age of 65?[NEWLINE]user: I'm not sure and was wondering what impact delaying would have.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be interested in knowing more about how to proceed?[NEWLINE]user: Yes I would.[NEWLINE]agent: When planning your retirement you might ask yourself what the best time to start your retirement benefits is. Have you thought about this?[NEWLINE]user: Yes but with my savings and all it's a little confusing.[NEWLINE]agent: We can provide you with some information to help you time your retirement more carefully.[NEWLINE][BOUNDARY][NEWLINE]user: When is the earliest that I will receive benefits?"}
{"id": "superseg_train_3835", "dialogue": "user: What is a benefits planner for retirement[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: Do they increase?[NEWLINE]agent:  Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Please explain further?[NEWLINE]agent:  in some circumstances your Medicare coverage may be delayed and cost more[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to applying for Medicare Is there anything else I should know before I decide not to apply for benefits right now?[NEWLINE]agent: Before you decide, you need to be sure that you understand how waiting until later will affect : the lifetime benefits we can pay on your account and your health insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: And if I don't enroll in Medicare Part B and then decide to do it later?[NEWLINE]agent: If you do that, your coverage may be delayed and you could end up paying a higher premium later unless you qualify for a SEP.[NEWLINE][BOUNDARY][NEWLINE]user: What does the insurance covers?"}
{"id": "superseg_train_3836", "dialogue": "user: I am planning my retirement. Where do i begin?[NEWLINE]agent: Delayed Retirement Creditsp   [3] Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age.[NEWLINE]user: ok that is not applicable to me but thank you[NEWLINE][BOUNDARY][NEWLINE]agent: f you 've already reached full retirement age, [7] you can choose to start receiving benefits before the month you apply does this apply to you?[NEWLINE]user: no it does not[NEWLINE][BOUNDARY][NEWLINE]agent: ok no problem, any other questions?[NEWLINE]user: yes is there any othe rinfo?[NEWLINE]agent: When do you plan to start your benefits?[NEWLINE]user: What 's the best time to start your retirement benefits?[NEWLINE]agent:  Here 's some additional information that may help you decide what 's right for you :   [20] Early or Late Retirement?[NEWLINE]user: ok is that all?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How are they increased?"}
{"id": "superseg_train_3837", "dialogue": "user: I need information about planning for retirement benefits.[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: No, I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: If Do you need information about delayed retirement increases?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on retirement benefits?[NEWLINE]user: No, I need help with planning for retirement.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What's the best age to retire?[NEWLINE]agent: There is no one age that is best for everyone, but we can provide you with information to help you decide what is the right age for you.[NEWLINE]user: What should I be considering?"}
{"id": "superseg_train_3838", "dialogue": "user: I need to plan for retirement[NEWLINE]agent: What is your age?[NEWLINE]user: This is N/A to me[NEWLINE][BOUNDARY][NEWLINE]agent: Have you reached full retirement age?[NEWLINE]user: This is N/A I need to kn ow  if there is an increase for dleayed retirement[NEWLINE][BOUNDARY][NEWLINE]agent: What additional information do you need?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When can I start decieving benefits?[NEWLINE]agent: you can choose to start receiving benefits before the month you appy we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past[NEWLINE][BOUNDARY][NEWLINE]user: Shoud I start at age 62?"}
{"id": "superseg_train_3839", "dialogue": "user: What is a  Benefits Planner: Retirement?[NEWLINE]agent: Do you have delayed retirement credits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question,  Do you have delinquent retirement credits? . What if my spouse already receives benefits?[NEWLINE]agent: ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar.This is your estimated spouse 's benefit if you retire at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what happens to the benefit amounts if I retire before full retirement age?"}
{"id": "superseg_train_3840", "dialogue": "user: What are delayed retirement credits?[NEWLINE]agent: Do you get retirement benefits?[NEWLINE]user: yes[NEWLINE]agent: Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age[NEWLINE]user: Okay, now regarding the benefits planner, can I apply for benefits online?[NEWLINE]agent: Are you looking to apply for retirement benefits, disability benefits, or Medicare?[NEWLINE]user: No, I am not.[NEWLINE]agent: Then we can not process your request.[NEWLINE]user: That is too bad, how can I apply?[NEWLINE]agent: You will get specific information on how to contact us by phone or schedule an appointment.[NEWLINE]user: Does anything change if I am the spouse of a retired worker?"}
{"id": "superseg_train_3841", "dialogue": "user: I need help[NEWLINE]agent: do you need delayed retirement credits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: ok great[NEWLINE]user: thank you[NEWLINE]agent: Have you reached full retiremtn age?[NEWLINE]user: not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I decided to delay retirement?[NEWLINE]agent: ok that is fine. Be sure to sign up for just medicare at age 65[NEWLINE]user: what if I reached full retirement age[NEWLINE]agent: If you 've already reached full retirement age, you can choose to start receiving benefits before the month you apply[NEWLINE][BOUNDARY][NEWLINE]user: What 's the best time to start your retirement benefits"}
{"id": "superseg_train_3842", "dialogue": "user: What happens when I have been approved for disability benefits?[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: yes I do, when do they start after I get approved[NEWLINE]agent: Was your application already approved?[NEWLINE]user: no, not yet but I want to know about medicare and prescriptions[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info on prescription coverage for part D and enrollment?[NEWLINE]agent: For more information on the enrollment periods for Part D, you should read Medicare 's page.[NEWLINE]user: any other info or place I should go?[NEWLINE]agent: yes, for more information we recommend you read Medicare 's page.[NEWLINE]user: okay, and what if we need help paying for things? are there coupons or things to help us?"}
{"id": "superseg_train_3843", "dialogue": "user: I need help with disability benefits[NEWLINE]agent: Do you want to know when your benefits start?[NEWLINE]user: Yes I do, and I need medicare info[NEWLINE]agent: So was your application already approved?[NEWLINE]user: No, it was not approved yet[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about help for poorer people on medicare. can you help me?[NEWLINE]agent: Are you on Medicare and have low-income?[NEWLINE]user: yes to both of those[NEWLINE]agent: OK, If you get Medicare and have low - income your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also get information about my Medicare Part D plan?[NEWLINE]agent: Yes, for that we recommend you read Medicare 's page.[NEWLINE][BOUNDARY][NEWLINE]user: will do, also can you tell me about qualifying for assistance?"}
{"id": "superseg_train_3844", "dialogue": "user: What happens after my application is approved[NEWLINE]agent: When you are approved your benefits start[NEWLINE]user: My application is approved[NEWLINE]agent: This will start the payment[NEWLINE]user: When do I get payment?[NEWLINE]agent:  benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to thank you for how you have treated me here to sid perfect. Do you have any posts that I can read to better inform me?[NEWLINE]agent: Yes, we do. We have publications for Disability Benefits, Benefits For Children and What You Need To Know When You Get Social Security Disability Benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. By the way, are there any requirements my ex-wife has to fulfill to qualify on my record?[NEWLINE]agent: Of course. Your ex-wife must have been married to you for at least 10 years and be at least 62 years old.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the benefits for my boys? They are still full-time students."}
{"id": "superseg_train_3845", "dialogue": "user: I want help understanding some disability benefits stuff[NEWLINE]agent: Are you trying to find out when your benefits begin?[NEWLINE]user: yes and what I get when they begin[NEWLINE]agent: Was your application approved?[NEWLINE]user: no it wasn't but still looking for info[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how other benefits can affect my disability benefits?[NEWLINE]agent: Are you currently on other government benefits?[NEWLINE]user: No, not now but could be soon[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?"}
{"id": "superseg_train_3846", "dialogue": "user: What happens after I'm approved?[NEWLINE]agent: Do you need to know when your benefits start?[NEWLINE]user: No, I already know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how much you qualify for?[NEWLINE]user: No, I know how much I'm getting.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have other payments that may affect your disability?[NEWLINE]user: Yes, I get other benefits.[NEWLINE]agent: Do you receive other governments?[NEWLINE]user: No, none are from the government.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get Medicare and am low-income?[NEWLINE]agent: Are you low-income?"}
{"id": "superseg_train_3847", "dialogue": "user: I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?[NEWLINE]agent: When was your application approved?[NEWLINE]user: My application was approved on November 12th, 2019.[NEWLINE]agent: Did you receive notification of the approval?[NEWLINE]user: No I did not received notification of this approval.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?[NEWLINE]agent: I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any further help for low-income medicare beneficiaries?[NEWLINE]agent: Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.[NEWLINE]user: Where can I find out if I qualify?"}
{"id": "superseg_train_3848", "dialogue": "user: Hello. When we my benefits start?[NEWLINE]agent: Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began[NEWLINE]user: Ok thanks so much![NEWLINE]agent: Was your application approved?[NEWLINE]user: Yes it was, thank you[NEWLINE]agent: You are very welcome.[NEWLINE]user: I would also like to obtain information about Supplemental Security Income, where can I obtain information on this?[NEWLINE]agent: That information can be found at What is a \"Supplemental Security Income\".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?"}
{"id": "superseg_train_3849", "dialogue": "user: I need help with disability.[NEWLINE]agent: When do your benefits begin?[NEWLINE]user: I have already been approved, so I do not know.[NEWLINE]agent: So your application is approved?[NEWLINE]user: Yes.[NEWLINE]agent: Your benefits should begin six months after your disability began.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to learn about the Social Security Administration, how frequently do you research my case?[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?"}
{"id": "superseg_train_3850", "dialogue": "user: I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?[NEWLINE]agent: Are you sure the e-mail did not come from Social Security or one of our marketing firms?[NEWLINE]user: yes, I am mostly sure[NEWLINE]agent: Okay, in that case don't respond to the email or click on any links contained in the email message. We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to\u00a0 \u00a0http://www.us-nocert.gov/nav/report_phishing.html.[NEWLINE][BOUNDARY][NEWLINE]user: and how do you guys protect my account so no one signs in and looks at my info?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE][BOUNDARY][NEWLINE]user: Where can I seek further information about suspicious e-mails and my online security?[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How to Set Up or Change Direct Deposit of Benefit Payment Online[NEWLINE]agent:  Log in to your account.s  Sign in and Select the blue Benefits & Payment Details link on the right side of the screen.[NEWLINE]user: how long is the process?"}
{"id": "superseg_train_3851", "dialogue": "user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?[NEWLINE]agent: Are you experiencing issues with account creation or you simply, don't want to create one  online?[NEWLINE]user: Yes i'm having problems to create an account.[NEWLINE]agent: If you're having problems, you may still create an account  in person by visiting your local Social Security office.[NEWLINE]user: I need to find out about Social Security Benefit Verification Letter, what exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE]user: Is there a special number to call for the hard of hearing?[NEWLINE]agent: You can call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my own account to get my information?"}
{"id": "superseg_train_3852", "dialogue": "user: How do I begin this process?[NEWLINE]agent: I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: To begin this process, how do you protect the privacy of your identity?[NEWLINE]user: I am not sure, do you have any ideas for me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I tell a real email from social security department from a fake one?[NEWLINE]agent: Good question! Most emails from Social Security will come from a.gov email address[NEWLINE][BOUNDARY][NEWLINE]user: and for more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?"}
{"id": "superseg_train_3853", "dialogue": "user: Hello, I would like to know how to get started to verify?[NEWLINE]agent:  One of our most important responsibilities is protecting your investment and personal information[NEWLINE]agent: we are using a new identity verification process.[NEWLINE]user: Oh ok that does not relate to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I got a weird email, it may be fake, what should I do?[NEWLINE]agent:  If you are not certain that an e - mail you received came from Social Security or one of our marketing firms[NEWLINE]user: oh ok thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I need to respond to the emails If i get one?[NEWLINE]agent:  DO NOT respond to the email or click on any links contained in the email message[NEWLINE][BOUNDARY][NEWLINE]user: What else should I look for in a phishing email?"}
{"id": "superseg_train_3854", "dialogue": "user: I need some information about the Online ID Verification Process.[NEWLINE]agent: Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.[NEWLINE]agent: Would you like to hear more about how we protect your identity and information?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Why do I need two forms of ID when signing into my account?[NEWLINE]agent: Having two forms of identification helps us better protect your account from unauthorized users and identity theft.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now about creating and logging into a mySocial Security account, I would like to know how long the account creation process will take?[NEWLINE]agent: Creating an account takes less than 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: Is it safe?[NEWLINE]agent: Yes it is a  safe, quick, and convenient way to change your address[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can talk to if I have questions?"}
{"id": "superseg_train_3855", "dialogue": "user: I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?[NEWLINE]agent: Are you not able to create an account online at a family member who has internet?[NEWLINE]user: No I am not able to do this?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Once I have opened an account online how can I detect that the emails I receive are from Social Security?[NEWLINE]agent: I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate that but are there other resources available that I can use to learn more about phishing?[NEWLINE]agent: Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a quick way that I will be able to detect that emails are from Social Security?[NEWLINE]agent: Yes there is. Most emails from Social Security will come from a.gov email address.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that the online identity verification process is secure?"}
{"id": "superseg_train_3856", "dialogue": "user: Hi, i've been reviewing information about the online verification process, an specially about online fraud. In your system, how can i be sure if a communication from you is legit?[NEWLINE]agent: Ok. The most of the email from social security will have away to verify them. The most common one  is the.gov extension in the email address, so you better check that out when reviewing any mail regarding social security.[NEWLINE]agent: Have you received any mail which doesn't end in.gov?[NEWLINE]user: Yeah, i have received some of those, that's why i'm asking.[NEWLINE]agent: Very well. I'm sure you have taken the right measures, but i must say to you to be cautious before any suspicious email. Do not open any attachments or go clicking any link. The current social security addresses are no.reply@ssa.gov, suscription.service@suscriptions.ssa.gov and thankyou@ssa.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, better write that down. Say, the other day i was told that i should create a social security account online, but i don't understand those process very well, you could give me some option?[NEWLINE]agent: Sure. If you are unable to create an account online, you can always visit your local social security office to create an account in person.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that's good to know i have options. Say, i'm pretty sure about what to do, but anyways, what should i do if a receive a suspicious email?[NEWLINE]agent: If that happens and you are not sure about email's origin, please do not respond to the email or click on any link inside, reporting the suspicious email to the U.S computer emergency readiness team.[NEWLINE][BOUNDARY][NEWLINE]user: And in that regard, how can i verify a link of a picture?[NEWLINE]agent:  You can hover the link or image with your mouse and check the address. It should end with.gov as in the following https://www.ssa.gov/myaccount.[NEWLINE][BOUNDARY][NEWLINE]user: What is phishing, sorry to ask?"}
{"id": "superseg_train_3857", "dialogue": "user: Are there other ways to learn more about phishing?[NEWLINE]agent: Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?[NEWLINE]user: No I do not have access to the internet.[NEWLINE]agent: Would you like to learn about phishing from non-internet sources?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be taken to an official social security site?[NEWLINE]agent: Links, logos, or photos in an official social security email will always direct you to an official social security website.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be offered extra security for my account?[NEWLINE]agent: Yes, we now offer you the choice to add extra security when you create your online account.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new identity verification process online?[NEWLINE]agent: The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if an email I received is legit?"}
{"id": "superseg_train_3858", "dialogue": "user: I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?[NEWLINE]agent: Do you want to know how to avoid security problems?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: good advice is to always keep your browser up to date.[NEWLINE]user: And about phishing?[NEWLINE]agent: You can get more information about phishing by going to OnGuard Online.[NEWLINE][BOUNDARY][NEWLINE]user: I have more concerns about setting up or changing my direct deposit online.[NEWLINE]agent: Do you need help setting up or changing your direct deposit online or have more questions about it?[NEWLINE]user: Yes[NEWLINE]agent: We can answer all your questions and help you out if you call our toll-free number 1-800-772-1213 or you could visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I applied for benefits before March 1, 2013?[NEWLINE]agent: If you didn't sign up for electronic payment at the time, we recommend you to do it now.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number, please?."}
{"id": "superseg_train_3859", "dialogue": "user: Can I report  a survivors death online?[NEWLINE]agent: IYou can not reiport a death online. Are you getting benefits on your spouses record?[NEWLINE]user: yes[NEWLINE]agent: Are you getting retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower[NEWLINE][BOUNDARY][NEWLINE]user: What document do I need to apply?[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits[NEWLINE]user: Do you have all the documents you need?[NEWLINE]agent:  do n't delay applying for Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: I am already getting benefits do I need to report the death?[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire regarding. Are widows entitled to complete benefits?[NEWLINE]agent:  you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3860", "dialogue": "user: hi, thanks for having me. I'm in need to know what occurs when i report a family member death?[NEWLINE]agent: Are you asking to get benefits for your spouse's or parent's record?[NEWLINE]user: No, it doesn't have anything to do with those.[NEWLINE]agent: Are you asking to get benefits for retirement or disability on your own?[NEWLINE]user: Neither, i'm not planning any retirement or have any disability.[NEWLINE]agent: Then, Are you asking because currently you are not getting any benefits?[NEWLINE]user: Yeah, now we are talking. That's the one.[NEWLINE]agent: Good. If that last situation fits you, you should look to apply for survivors benefits asap. I'm telling you this, because there are cases in which benefits may not be retroactive.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about family members eligibility. Okay, I understand; can I choose other members of my family?[NEWLINE]agent: Do you want to choose a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: yes to a grandson[NEWLINE]agent: Is your father 62 or older?[NEWLINE]user: not[NEWLINE]agent: his parents could not be chosen[NEWLINE][BOUNDARY][NEWLINE]user: How do you return benefits if the deceased received benefits by check?"}
{"id": "superseg_train_3861", "dialogue": "user: When do I report the death of my spouse that I am getting venefits from[NEWLINE]agent: You can visit the local SS office if you are getting benefits on your spouse[NEWLINE]user: Yes I am getting benefits on my deceased spouse[NEWLINE]agent: Are you getting disability or retirement on your own record?[NEWLINE]user: no[NEWLINE]agent: We will check to see whether you can get a higher benefit as a widow or widower.[NEWLINE]user: Do I need to apply for survivors benefits?[NEWLINE]agent: Only if you are getting retirement benefits on you own record so this is n/a to you[NEWLINE]user: So I don't need to report the death?[NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.[NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Got that. Does this Social Security pay death benefits?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]agent: We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death We may be able to pay the Special Lump - Sum Death Payment automatically[NEWLINE][BOUNDARY][NEWLINE]user: \"I'd like to know about the required documents.. What documents am I required to submit?"}
{"id": "superseg_train_3862", "dialogue": "user: How do I apply for SS as a surviving spouse?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]agent: You will need to fill out Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE]user: What other document do I need to apply[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do you verity my information[NEWLINE]agent: Widows / Widowers or Surviving Divorced Spouse 's Benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to apply for benefits?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to file an application for survivors benefits?[NEWLINE][BOUNDARY][NEWLINE]user: what if you are a widow or widower?[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security, you can receive full benefits at full retirement age for survivors or reduced benefits as early as age[NEWLINE][BOUNDARY][NEWLINE]agent: You generally will not need to file an application for survivors benefits if you are getting benefits on your spouse[NEWLINE]user: By the way, it's for survivor benefits. May I file for a survivor's benefits?"}
{"id": "superseg_train_3863", "dialogue": "user: Do I need any special paperwork to apply?[NEWLINE]agent: Yes, depending on the type of benefit you are applying for.[NEWLINE]agent: Do you have all the documents you need?[NEWLINE]user: Yes, I think so.  But I'm not sure.[NEWLINE]agent: That's okay, you need to apply now anyway.[NEWLINE]user: What if you can't verify anything online?[NEWLINE]agent: That's fine, we can still help you get all the info you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm getting benefits from my husband?[NEWLINE]agent: We will help you! We will automatically change your monthly benefits as soon as we receive a report of his death.[NEWLINE]user: Do I need to reapply?[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is whether or not family members are liable. Are other members of your family eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]agent: You don't need to.  We will process that without a new application.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, regarding on Social Security Benefits information, can I talk to a live person on the phone?[NEWLINE]agent: Absolutely! Agents are available 7-7, Monday through Friday.[NEWLINE]user: How can I report a death?"}
{"id": "superseg_train_3864", "dialogue": "user: I could use some help with survivor benefits[NEWLINE]agent: are you getting benefits on your spouse 's or parent 's record?[NEWLINE]user: no[NEWLINE]agent: Are you getting retirement or disability benefits on your own record?[NEWLINE]user: yes to that[NEWLINE]agent: OK, then you will need to apply for the survivors benefits and we will check for you  to see whether you can get a higher benefit as a widow or widower.[NEWLINE][BOUNDARY][NEWLINE]user: what documents will I need when I apply?[NEWLINE]agent: We need to know how you will be applying so that we can tell you what information and documents you may need when you apply.[NEWLINE]user: What if I get all that info but still can't come up with everything I need? will you still work with me?[NEWLINE]agent: Yes, we can help even if you don't have all the documents you need. Don't delay applying for Social Security,\u00a0 we can help you get the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was getting benefits on my spouse's or parent's record?[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about my Social Security coverage, which of my family members are eligible for the benefits?[NEWLINE]agent: Yes under certain circumstances a stepchild, grandchild, step grandchild or adopted child may be eligible to receive benefits.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3865", "dialogue": "user: Hello, I would like to know more about reporting a death. Can you help me out?[NEWLINE]agent: Of course. Are you currently receiving benefits on your spouse's or parent's record?[NEWLINE]user: Yes, I do. Why?[NEWLINE]agent: In this case you generally will not need to file an application for survivors benefits. We'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death. We may be able to pay the Special Lump-Sum Death Payment automatically.[NEWLINE]user: Oh, so you'll do it automatically?[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask about the amount of the survivor benefit, what information can you give me?[NEWLINE]agent: If the person who died was receiving reduced benefits,  we base your survivors benefit on that amount[NEWLINE][BOUNDARY][NEWLINE]agent: Correct. You don't need to worry about anything.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me on what documents I need to submit when applying for the Survivors benefits?[NEWLINE]agent: First you need to select the benefit you will be applying for from the list below to see what information and documents you may need when you apply. For example a widows/widowers or surviving divorced spouse's benefits or a child's benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Gotcha. Is there a possibility I can do this over the phone? I feel more comfortable talking to a person.[NEWLINE]agent: Of course. You can call 1-800-772-1213 or TTY 1-800-325-0778 and speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I don't have the documents yet. Should I still apply?"}
{"id": "superseg_train_3866", "dialogue": "user: Is there any paperwork I need to have?[NEWLINE]agent: Yes, the documents you need depend on the benefits you're applying for.[NEWLINE]agent: Do you have all the paperwork?[NEWLINE]user: Yes, I think I have everything.[NEWLINE]agent: Even if you don't, go ahead and apply as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if the Social Security will pay death benefits if I have a son?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me regarding the documents I need to apply for the Social Security benefits.  Can I see the details online or do I have to go personally in the Social Security office?[NEWLINE]agent: Yes, we can help you verify your info online.[NEWLINE]user: So I can verify info without the paperwork online?[NEWLINE]agent: Yes, we'd be glad to help you with that.[NEWLINE]user: Are the documents the same for all the kinds of benefits?[NEWLINE]agent: Some are the same, but you can click on the particular benefit to find out more.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report a death?"}
{"id": "superseg_train_3867", "dialogue": "user: Hey, good morning, how yo doing. Look, i need to know some things about a possible effect on my disability payments for other payments, could you help me?[NEWLINE]agent: That would apply if you are receiving other government payments. Are you currently receiving any of those?[NEWLINE]user: No, i'm not receiving any of those right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about being of low income and receiving medicare?[NEWLINE]agent: Well, if you are a individual in that scenario, you certainly could be eligible for an Extra Help with Medicare Prescription Drug Plan Costs.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that would be useful. do you have any other place i can ask for more information about medicare coverage?[NEWLINE]agent: Sure. You can use Medicare toll free number. There you can talk with a medicare representative.[NEWLINE]user: I'll make sure to get it. After what period can i be eligible for Medicare Coverage? And what can offer me Medicare?[NEWLINE]agent: Well, if you have been receiving disability benefits for at least two years straight, you get automatically enrolled in Medicare. That means you get signed up in hospital insurance and medical insurance, which can help you to pay some of your medical expenses plus receive some medical follow up.[NEWLINE]user: I'm totally interested in that, how i could know more?"}
{"id": "superseg_train_3868", "dialogue": "user: How much will i receive for a monthly disablitly benefit?[NEWLINE]agent: This is based on your lifetime average earnings covered by Social Security[NEWLINE]agent: Do you have an estimated monthly amount?[NEWLINE]user: How do I get an estimate?[NEWLINE]agent:  You can go online with your personal my Social Security account or use our Benefit Calculators[NEWLINE][BOUNDARY][NEWLINE]user: Is there an enrollment period for Medicare?[NEWLINE]agent:  we recommend you read Medicare 's page[NEWLINE]user: Where do I enroll for medicare if I have limited resourses and income?[NEWLINE]agent:  you may able to apply for  Extra Help with Medicare Prescription Drug Plan Costs[NEWLINE]user: Thank you for the information[NEWLINE]agent:  More information is on the enrollment periods for Part D[NEWLINE]user: Can I receivehealth care serives  through my private companies with Medicare?[NEWLINE]agent: With Medicare Parts A and Part B you can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare[NEWLINE]agent: Do you have mediare part A or B?"}
{"id": "superseg_train_3869", "dialogue": "user: Greetings and good morning. Please, i would to know when my social security benefit could start?[NEWLINE]agent: Has been your application approved yet?[NEWLINE]user: Yes, yes, my application has been approved, that's why i'm asking.[NEWLINE]agent: Excellent, and congratulations. Now that you're approved, you should expect your first social security benefit to be paid for the sixth full month after the date we find that your disability began.[NEWLINE]user: Could you give me some example please?[NEWLINE]agent: Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.[NEWLINE][BOUNDARY][NEWLINE]user: All right, and what information do you have on survivor benefits?[NEWLINE]agent: Use our Survivors Planner to learn  how your family members are protected[NEWLINE][BOUNDARY][NEWLINE]user: Can I do this online?[NEWLINE]agent: you can complete your application online[NEWLINE][BOUNDARY][NEWLINE]user: What about spouse benefits?"}
{"id": "superseg_train_3870", "dialogue": "user: I'm looking to see if there is help with my premiums[NEWLINE]agent: Are you low-income and on Medicare?[NEWLINE]user: I am considered low income and I am on Medicare[NEWLINE]agent: Yes, you may be able to receive help. your state may pay your Medicare premiums and, maybe other Medicare costs that you are normally responsible for such as deductibles and coinsurance.[NEWLINE][BOUNDARY][NEWLINE]user: what about medicare part plans A and B and services received?[NEWLINE]agent: People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare. If you need more info you can read Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: If I am applying for benefits online will I need to give you access to my Social Security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out -S p u e.Btw, for XXXX. What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?"}
{"id": "superseg_train_3871", "dialogue": "user: I don't understand the different parts of Medicare.[NEWLINE]agent: I can help you with this! A and B are people with all their healthcare services through private plans.[NEWLINE]agent: Do you need more information?[NEWLINE]user: No, I'm good.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I get Medicare and can't afford the costs?[NEWLINE]agent: You can qualify for extra help with prescriptions.[NEWLINE][BOUNDARY][NEWLINE]user: I almost thought the same. Now then, i need to find out more information about SSI, where do i find that?[NEWLINE]agent: That information can be found at What is a \"Supplemental Security Income\".[NEWLINE][BOUNDARY][NEWLINE]user: Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?[NEWLINE]agent: That's correct. That's one of the goodies of that tool.[NEWLINE][BOUNDARY][NEWLINE]user: Are the medical requirements the same for the two programs related to disability?"}
{"id": "superseg_train_3872", "dialogue": "user: Can you help me with when my benefits will start?[NEWLINE]agent: Is your application is approved yet?[NEWLINE]user: Yes, my application has been approved.[NEWLINE]agent: Then, your first Social Security benefit will be paid the sixth full month after the date we find that your disability began.[NEWLINE]user: so for example my disability began on June 15, 2018 then when would my benefit begin?[NEWLINE]agent: Your first benefit would be paid for the month of December 2018, which would be six full month of disability.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about the program?[NEWLINE]agent: You can go to the Medicare's webpage.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the Social Security disability program? I would like to know if I qualify?[NEWLINE]agent: It can be anyone who has worked long enough, family members, or adult children is they were disabled before age 22.[NEWLINE]user: Is there more information on this?[NEWLINE]agent: Yes, you can find more at  \" What Is Supplemental Security Income? \"[NEWLINE]user: What information do I need to know to apply?[NEWLINE]agent: We need info about your medical condition, and work and education history.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know as an advocate?"}
{"id": "superseg_train_3873", "dialogue": "user: Hey, I want to learn more about help for low-income Medicare beneficiaries.[NEWLINE]agent: Do get Medicare and have a low income and few resources?[NEWLINE]user: Yes, I don't earn very much unfortunately.[NEWLINE]agent: In that case your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.[NEWLINE]user: How do I find out if I'm eligible for that?[NEWLINE]agent: To find out if you qualify, you need to contact your state or local welfare office or Medicaid agency.[NEWLINE][BOUNDARY][NEWLINE]user: I am glad to know it, another thing I would like to have information about the retirement benefits? How can I qualify and when can I be eligible? also could my family benefit?[NEWLINE]agent: You must keep in mind the how and when.[NEWLINE][BOUNDARY][NEWLINE]user: Requirements to qualify for benefits?[NEWLINE]agent: The spouse or divorced spouse of a retired worker qualifies.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: Also, if you never worked under Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: How to apply for benefits online?"}
{"id": "superseg_train_3874", "dialogue": "user: How can I plan for SS disability benefits?[NEWLINE]agent: your chances of becoming disabled are probably greater than you realize but dont think of as something that might happen to you.[NEWLINE]user: What happens if I go back to work?[NEWLINE]agent: SS planner can provide valuable help with these question.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern is how much work I would need. Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What publications are there for me to look at?[NEWLINE]agent: You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.[NEWLINE][BOUNDARY][NEWLINE]user: What are some special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when adults are disabled before age 22?"}
{"id": "superseg_train_3875", "dialogue": "user: How can I plan for disablity benefits[NEWLINE]agent:  you may not think of as something that might actually happen to you but chances are probably greater than you  realize and should plan for[NEWLINE][BOUNDARY][NEWLINE]user: What information do you require to apply?[NEWLINE]agent:  We ask for information about your medical condition, work, and education history to help us decide if you are disabled under our rules for disablitly and supplemental security income[NEWLINE][BOUNDARY][NEWLINE]user: How is a disability defined? I imagine doing some special exams but do they have any special cost?[NEWLINE]agent: You can not do work that you did before  We decide that you can not adjust to other work because of your medical condition[NEWLINE][BOUNDARY][NEWLINE]user: What type of work?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: What if you have a disabled child?[NEWLINE]agent: A child under age 18 may be disabled[NEWLINE][BOUNDARY][NEWLINE]user: How is it determined if a child is disabled?[NEWLINE]agent:  If a child is age 18 or older  we will evaluate his or her disability the same way we would evaluate the disability for any adult.[NEWLINE]user: ok thank you"}
{"id": "superseg_train_3876", "dialogue": "user: you may help me with my disability benefits, will I ever need them[NEWLINE]agent: You might need them someday. Disability is something you think might not happen to you.But your chances of becoming disabled are probably greater than you realize.[NEWLINE][BOUNDARY][NEWLINE]user: How are benefits paid?[NEWLINE]agent: We pay disability benefits under two programs :The Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes.Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22. Also, The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE]agent: Are you looking for any information on medical requirements for benefits and how the process goes?[NEWLINE]user: Yes, tell me[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process. we will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help preparing my application from a pro or something?[NEWLINE]agent: Yes, it's up to you if you get help, but there are some things you should know If you are getting helped with your application by an Advocate, Attorney, or Third Party Representative[NEWLINE][BOUNDARY][NEWLINE]user: Nah, lets move on to what other info you would use to see if I qualify as disabled, what is there?[NEWLINE]agent: OK, we'll move on. We will ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: So how can this help me if I qualify as disabled?"}
{"id": "superseg_train_3877", "dialogue": "user: I need help with disability.[NEWLINE]agent: You may be disabled, the rates are much higher than people realize.[NEWLINE][BOUNDARY][NEWLINE]user: When do you pay disability benefits?[NEWLINE]agent: There are two programs for disability, you if you worked long enough and adult children.[NEWLINE]agent: Do you meet the medical requirements?[NEWLINE]user: Yes, I qualify for SSI, too.[NEWLINE]agent: Good, the medical requirements are the same under both programs.[NEWLINE]user: So if I qualify for one, then I qualify for the other?[NEWLINE]agent: Yes, it's determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for Medicare as well?[NEWLINE]agent: There is a planner that can help you, it tells you what happens with Medicare and if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more information?"}
{"id": "superseg_train_3878", "dialogue": "user: Hi can you give me information on what disability is?[NEWLINE]agent: I will be glad to help you with that.   Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE]user: What does it do?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers,s [6] few of us think about ensuring that we have a safety net to fall back on should we become disabled[NEWLINE][BOUNDARY][NEWLINE]user: IS there a website I can refer to?[NEWLINE]agent:  Additional information about SSI can be found at \" What Is Supplemental Security Income[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I'd like to know how often the Social Security Administration reviews my case.[NEWLINE]agent: From time to time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any documents on disability?[NEWLINE]agent: Yes, we have multiple documents that can help.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?"}
{"id": "superseg_train_3879", "dialogue": "user: What do I need to know about this?[NEWLINE]agent: Disability is a subject you may read about in the newspaper, but not think of as something that might actually happen to you[NEWLINE][BOUNDARY][NEWLINE]user: Can it be my only income?[NEWLINE]agent: The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question? for Determination of Disability. What would qualify as a serious medical condition?[NEWLINE]agent: A condition is considered severe if it limits your ability to do basic-work related activities.[NEWLINE]user: What if it doesn't?[NEWLINE]agent: Then you won't be considered disabled.[NEWLINE][BOUNDARY][NEWLINE]user: What else is it needed to be qualified as disabled if I already can't work because of it?[NEWLINE]agent: Your disability must also be expected to last for at least a year or result in death.[NEWLINE]user: oh my, isn't that too much?"}
{"id": "superseg_train_3880", "dialogue": "user: Can you help me with disability?[NEWLINE]agent: Of course we can! Disability affects more people than most people know.[NEWLINE]user: Can the planner tell me about Medicare coverage?[NEWLINE]agent: Yes, it can tell your when coverage starts and what happens if you go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. One more thing on how much work do you need. Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE][BOUNDARY][NEWLINE]user: What publications are there for me to look at?[NEWLINE]agent: You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.[NEWLINE][BOUNDARY][NEWLINE]user: What are some special situations?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when adults are disabled before age 22?"}
{"id": "superseg_train_3881", "dialogue": "user: Is disability really rare?[NEWLINE]agent: No your chances of becoming disables are higher than most people think.[NEWLINE][BOUNDARY][NEWLINE]user: Can I help someone else apply?[NEWLINE]agent: Yes a third party representative can apply on behalf of someone else.[NEWLINE]user: Is it the same as applying myself?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is SSI the same as Disability?[NEWLINE]agent: They are similar, but differ in how long you worked.[NEWLINE]agent: For the majority of people, the requirements are the same.[NEWLINE]user: I wasn't able to work long before I got hurt.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I can't work because of an injury, would I qualify?"}
{"id": "superseg_train_3882", "dialogue": "user: Hi, how is it going. Please, i want to know how i can apply for survivor benefit.[NEWLINE]agent: Sure, no problem. Your application should start when we get notified about a person's death. This is the only way, because you can't report a death or apply for survivors benefit online.[NEWLINE]user: Ok, i understand. And what can i do if i need to report a death or apply for benefits?[NEWLINE]agent: In that case, please make use of Social Security toll free number to talk to a representative. Or if you like, you can visit your local Social Security office, no appointment required.[NEWLINE]user: What are Social Security credits?[NEWLINE]agent: They are credits earned through your work and when you pay Social Security[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the amount of spouse's benefit on my record is more than the widow's or widower's benefit on my Social Security record?[NEWLINE]agent: Is that's the case, they'll receive a combination of benefits which will total the higher amount in this instance[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have enough credits built up, do my children or spouse receive anything?[NEWLINE]agent: Your children and spouse can get benefits if you have credits built up for one and one-half years of work 6 credits in the three years just before your death[NEWLINE][BOUNDARY][NEWLINE]user: What if my surviving divorced spouse remarries?[NEWLINE]agent: They will continue to receive benefits on your Social Security record[NEWLINE]user: What if my surviving spouse will be in receipt of a non-Social Security pension in the future, are their benefits going to be affected?"}
{"id": "superseg_train_3883", "dialogue": "user: I need help applying for survivor benefits[NEWLINE]agent: OK, We need to be notified immediately when a person dies.you can not report a death or apply for survivors benefits online. You will need to call or visit a Social Security office.[NEWLINE]agent: Do you need more information on how to contact a Social Security representative?[NEWLINE]user: yeah[NEWLINE]agent: OK, you can call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778, and you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday.You can also visit your local Social Security office.[NEWLINE]user: and I can't in anyway do the death reporting or application online?[NEWLINE]agent: That is true, you can not report a death or apply for survivors benefits online and we should be notified immediately when a person dies.[NEWLINE][BOUNDARY][NEWLINE]user: Okay and when I report a death I can start the benefits application?[NEWLINE]agent: Are you getting benefits on your spouse's or parent's record?[NEWLINE]user: yes, on my spouse's record[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know information on what other factors can influence the benefits of a widow?[NEWLINE]agent: There are several factor that can affect widow/widower's benefits. One of these is if they remarry before they reach the age of 60.[NEWLINE][BOUNDARY][NEWLINE]agent: You generally will not need to file an application for survivors benefits.We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death.We may be able to pay the Special Lump - Sum Death Payment automatically.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Regarding my application. What if I come in or call and I'm missing some documents?"}
{"id": "superseg_train_3884", "dialogue": "user: I need to know how to apply for benefits.[NEWLINE]agent: You need to notify us as soon as possible after the death.  There are several ways to do so.[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No, they already died.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I do if I can't get the website to work right?[NEWLINE]agent: Most of the time the funeral home reports it, but there is also a phone number you can call.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you reporting a death?[NEWLINE]user: No, I'm just getting information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to apply for benefits?[NEWLINE]user: Not yet, but I will soon.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the payment, what happens with the one-time death payment if there is no spouse who can apply?"}
{"id": "superseg_train_3885", "dialogue": "user: Hello there. I need some help. I've been looking at that Benefits Planner for survivors and I can't make sense out of many things.[NEWLINE]agent: It would be my pleasure to help you. You should know that when a person dies, we will be notified immediately, so you can not report a death or apply for survivors benefits online.[NEWLINE]agent: Did you want to report a death or to apply for benefits?[NEWLINE]user: No, I have no death to report. I'm just looking for information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: My question is if I have to apply for survivors benefits or if I automatically get survivors status.[NEWLINE]agent: Unfortunately you can't apply for survivors benefits online, we automatically receive a report when a person dies.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about the process of reporting a death?[NEWLINE]user: Nah, no need for that. I just wanted some information, that's all.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you perhaps like to know about which documents you need to apply for benefits?[NEWLINE]user: No, no. I'm good. Thank you for your time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount a family is entitled to receive in terms of benefits payable to family?"}
{"id": "superseg_train_3886", "dialogue": "user: What if my spouse dies and they were on Socoal security[NEWLINE]agent: Sure, no problem, I will be glad to assist. We should be notified as soon as the person dies[NEWLINE]agent: Did you need to report a death or a change?[NEWLINE]user: Yes, my spouse has passed.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill anything out or file?[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Other Things You Need To Know? Are other family members eligible?[NEWLINE]agent: possibly, yes[NEWLINE][BOUNDARY][NEWLINE]agent: I am so sorry to hear that, my condolences. Generally you do not have to file anything[NEWLINE][BOUNDARY][NEWLINE]user: I need to know more information about social security. Is there a number to call to do this?[NEWLINE]agent: Yes there is, thank you for asking. It is 1-800-772-1213[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make an appointment to come in and see if my benefits will change?[NEWLINE]agent: You will need to apply for survivors benefits[NEWLINE]user: Will I get retirement or disability benefits?"}
{"id": "superseg_train_3887", "dialogue": "user: Hello, hope you are well. How do I obtain/qualify for survivor benefits?[NEWLINE]agent: Have you lost someone recently, did you want to apply online?[NEWLINE]agent: Please let me know if you need to report a death[NEWLINE]user: Yes I do need to report a death, how do I do so?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How is it verified?[NEWLINE]agent: It may be possible for your local Social Security office can contact your state Bureau of Vital Statistics and verify your information online at no cost to you[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to file or apply for anything?[NEWLINE]agent: I will be glad to answer that for you You generally will not need to file an application for survivors benefits[NEWLINE]user: How soon should I apply for them?[NEWLINE]agent: you should apply for survivors benefits promptly because, in some cases, benefits may not be retroactive[NEWLINE]user: Why should I report a death?[NEWLINE]user: I see what you mean. I'd like to ask you another question. Who is eligible for a worker's benefits?[NEWLINE]agent: Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year."}
{"id": "superseg_train_3888", "dialogue": "user: If someone dies like my spouse where do i apply?[NEWLINE]agent: We should be notified immediately when a person dies[NEWLINE]user: What if I need to report a death?[NEWLINE]agent: call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I report it[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Will I get one lump sum?[NEWLINE]user: Don't worry, I understand. Returning to my spouse's credit report. How many credit cards will be needed to receive the benefits?[NEWLINE]agent: That would depend on worker's age when it dies. For social Security benefits, it won't be necessary more than 40 credits or 10 years of work to be eligible.[NEWLINE]agent: If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits[NEWLINE]user: Do I need to apply if I retire?[NEWLINE]agent: You will need to apply for the survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?"}
{"id": "superseg_train_3889", "dialogue": "user: How doI apply for benefits?[NEWLINE]agent:  If you need to report a death or apply for benefits, [6] call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778[NEWLINE]agent: Do you need to report a death?[NEWLINE]user: No I do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I cannot verify my info online?[NEWLINE]agent: we can still help you get the information you need[NEWLINE][BOUNDARY][NEWLINE]user: You generally will not need to file an application for survivors benefits[NEWLINE]user: On a similar note. How many credits are needed to provide survivor benefits?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.[NEWLINE]agent: You generally will not need to file an application for survivors benefits   We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death[NEWLINE][BOUNDARY][NEWLINE]user: I have another benefit-related issue. What documents would I require?[NEWLINE]agent: Please select the benefit you will be applying for from the list below to see what information and documents you may need when you apply[NEWLINE]user: what if I do not have all the documents needed?"}
{"id": "superseg_train_3890", "dialogue": "user: How do survivors apply for benefits?[NEWLINE]agent: We should be notified imediately once a person dies; but you can't apply online for survivor benefits.[NEWLINE]agent: Do you need to report a death or apply for benefits?[NEWLINE]user: Yes, I need to report a death or apply for benefits.[NEWLINE]agent: Then you need to call 1800-772-1213 TTY 1-800-325-0778 and speak to a Social Security representative from 7 a.m. and 7 p.m. Monday through Friday. Or you can visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you can't verify my information online?[NEWLINE]agent: We will still help you get the information you need even if can't verify online.[NEWLINE]user: Can my local Social Security office contact the state Bureau of Vital Statistics and verify my information online?[NEWLINE]agent: Yes, in most cases the local Social Security office can contact your state Bureau of Vital Statistic and verify the information online at no cost to you.[NEWLINE][BOUNDARY][NEWLINE]user: When will I need to report a spouse's or parent's death if I am all ready receiving benefits?[NEWLINE]user: What happens when my spouse has earned $5,440 for the year?[NEWLINE]agent: When your spouse has earned $5440 for the year they have earned all four credits for the year.[NEWLINE]agent: You generally will not need to file an application for survivors benefits because we will automatically change any monthly benefits you receive to survivors benefits after receive the death report.  Also, may be able to pay a Special Lump-Sum Death Payment.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding $5,440 for the year?. What documents do I need to file for Child or Spousal benefits?"}
{"id": "superseg_train_3891", "dialogue": "user: Hi, i've been searching information about various social security procedures and i was wondering if there was any information directed to advocates or attorneys?[NEWLINE]agent: Are you a law professional or third party representative?[NEWLINE]user: Yeah, i'm an attorney.[NEWLINE]agent: Then, there's a few things you should be aware of.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? When would I start receiving my disability benefits? Could you please give me an example?[NEWLINE]agent: Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i see it now. Say, i heard from some people that some government benefits can affect my social security payments, where can i find information about it?[NEWLINE]agent: No problem. You can refer yourself to the following publications: How workers compensation and other disability payments may affect your benefit, and Windfall Elimination Provision. There you'll find what you need.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll check them out soon. Please, can you tell me how much i will receive for the benefit?[NEWLINE]agent: For that, you better get an estimate. In any case, you can get one logging in your personal My Social Security account or using the benefit calculator so you can determine the amount of your benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications can i use about this topic?"}
{"id": "superseg_train_3892", "dialogue": "user: I need help with disability.[NEWLINE]agent: I can help you with that! We have 2 different programs.[NEWLINE]agent: Which are you applying for?  For most people the medical requirements are the same.[NEWLINE]user: I don't think I fall into that quality.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about advocates.[NEWLINE]agent: Are you the advocate?[NEWLINE]user: Yes, I'm helping someone else.[NEWLINE]agent: Great, what do you need to know?[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about spousal benefits? qualify like that they have never worked in Social Security?[NEWLINE]agent: Are you a spouse of a retired worker?[NEWLINE]user: Yes, I am a spouse of a retired worker.[NEWLINE]agent: Then you qualify for spouse's' benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivors benefits?"}
{"id": "superseg_train_3893", "dialogue": "user: How will I get paid for my disability?[NEWLINE]agent: Sure! I will be glad to help you. We pay disability benefits under two programs[NEWLINE]user: Is it for all people?[NEWLINE]agent: the medical requirements are the same under both programs and disability is determined by the same process[NEWLINE]user: I need to find out the benefits of applying online? Will you require access to my Social Security account?[NEWLINE]agent: Yes. You will create a log in for that.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out -S p u e.Btw, for XXXX. What about my spouse?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?"}
{"id": "superseg_train_3894", "dialogue": "user: Good day. I'm\u00a0an attorney looking for some information.[NEWLINE]agent: Are you helping someone prepare an online Social Security benefit application then?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to know is if the medical requirements for both the SSI and the SSDI are identical. Are they?[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Hm, I figured that. While I'm here, I'd like to know what this disability planner can be used for. Can you explain it to me?[NEWLINE]agent: Of course. The disability planner helps you find out how you can qualify and apply for benefits and what happens if your application is approved, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Where can I find more information?[NEWLINE]agent: Additional information about SSI can be found at \"What Is Supplemental Security Income?\"[NEWLINE][BOUNDARY][NEWLINE]user: (doesn't match)"}
{"id": "superseg_train_3895", "dialogue": "user: Hello, I want to know some things about disability and supplemental security income. Can you help me out?[NEWLINE]agent: Of course. We pay disability benefits under two programs. One of them is the Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes. Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]agent: (not possible to ask a question)[NEWLINE]user: (not possible to confirm)[NEWLINE]agent: Yes, the medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: Oh. Does this mean I am not a special case?[NEWLINE]agent: Not at all. Studies show that just over one in four of today's 20-year-olds will become disabled before reaching age 67.[NEWLINE]user: Can Social Security support me with my disability?[NEWLINE]agent: Absolutely. While we spend a lot of time working to succeed in our jobs and careers, few of us think about ensuring that we have a safety net to fall back on should we become disabled. This is an area where Social Security can provide valuable help to you.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. But if I request your aid, do I have to prove my disability somehow?[NEWLINE]agent: Whether you apply for Social Security disability or SSI, we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.[NEWLINE][BOUNDARY][NEWLINE]user: I already thought so. And how exactly is this disability planner going to help me?"}
{"id": "superseg_train_3896", "dialogue": "user: I have an attorney, can he speak on my behlaf?[NEWLINE]agent:  If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application[NEWLINE]user: oh ok that does not apply to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay?[NEWLINE]agent: We will ask you a few questions[NEWLINE]user: Are the rules the same for both of them?[NEWLINE]agent:  Whether you apply for Social Security disability or SSI[NEWLINE][BOUNDARY][NEWLINE]user: How is this determined?[NEWLINE]agent: While we spend a lot of time working to succeed in our jobs and careers[NEWLINE]user: WHat are the statistics?"}
{"id": "superseg_train_3897", "dialogue": "user: Can someone else do the application for me?[NEWLINE]agent: Yes, advocates, attorneys and representatives can fill out the application for someone else.[NEWLINE]user: Yes, I need someone to help me fill it out.[NEWLINE]agent: You can have someone help you.  There are a few things they will need to know.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. So do they have a special test here on the premises to actually determine if you are eligible for the program? For those with a blind disability, what if they don't meet the legal definition of blindness?[NEWLINE]agent: If their visual problems alone or combined with other health problems keep them from working, then they still can qualify for disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me a TTY number to request an appointment?[NEWLINE]agent: Sure, you can use the TTY number 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: For an adult child with a disability, is it necessary that they had worked before?[NEWLINE]agent: It's not necessary. The benefits the child would receive are based on the parent's earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if a worker dies?"}
{"id": "superseg_train_3898", "dialogue": "user: What do I need to know about Disability and Supplemental Security Income?[NEWLINE]agent: We pay disability benefits under Social Security disability insurance program to you and certain family members if you worked long enough and paid into Social Security taxes.  Your adult child may also qualify for benefits on your earnings record if he or she has a disability that started before age 22.[NEWLINE]user: For most people what are the medical requirements?[NEWLINE]agent: The medical requirements are the same under both programs and disability is determined by the same process.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Medicare plans, what is the coverage of plan A and B for family members and the disabled?[NEWLINE]agent: People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare. If you need more info you can read Medicare's page.[NEWLINE][BOUNDARY][NEWLINE]user: and benefits are paid after they are due? what is this about?[NEWLINE]agent: Social Security benefits are paid in the month following the month for which they are due.This means that the benefit due for December would be paid to you in January 2019, and so on.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and why was I enrolled in medicare by you guys? is that normal?[NEWLINE]agent: Yes, we automatically enroll you in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance.[NEWLINE][BOUNDARY][NEWLINE]user: sounds great.  Is there other info out there I can look into?"}
{"id": "superseg_train_3899", "dialogue": "user: I need help with the security on my account, please.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, I don't understand how to do it.[NEWLINE]agent: I'm glad you asked! We take security very seriously.[NEWLINE]agent: Are you logging in the first time?[NEWLINE]user: No, I just want to access my info.  I don't care about protecting my information.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if the email I got is really from you?[NEWLINE]agent: Our emails have a \".gov\" address.[NEWLINE]user: What if the email address ends in something else?[NEWLINE]agent: You should be careful about opening and responding to it.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about the deposits. What is direct deposit?"}
{"id": "superseg_train_3900", "dialogue": "user: I don't understand what kind of protection you have in place.[NEWLINE]agent: Are you trying to verify your identity online?[NEWLINE]user: Yes, I can't get it to work.[NEWLINE]agent: We have these measures in place to keep your sensitive information safe.[NEWLINE]agent: Are your worried about your info being protected?[NEWLINE]user: Yes.  I don't want just anyone getting into my account.[NEWLINE]agent: We have a new verifying process in place to make sure that doesn't happen.[NEWLINE][BOUNDARY][NEWLINE]user: I think I got a phishing email pretending to be you.  What do I do?[NEWLINE]agent: Are you certain it didn't come from Social Security?[NEWLINE]user: No, I don't know how to tell.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it supposed to end in.gov?"}
{"id": "superseg_train_3901", "dialogue": "user: I don't understand the protection features.[NEWLINE]agent: Are you trying to verify online?[NEWLINE]user: Yes, and I can't get it to move forward.[NEWLINE]agent: We have an extensive security system in place to keep your info safe.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about protection features. I am deaf, is there a TTY number to call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number i can call?[NEWLINE]agent:  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?"}
{"id": "superseg_train_3902", "dialogue": "user: I can't figure out the protection on my account.[NEWLINE]agent: Do you need to verify your identity online?[NEWLINE]user: Yes, I'm stuck at the verification process.  Why is it here?[NEWLINE]agent: We want to make sure your sensitive information stays protected.[NEWLINE]user: Do you know aboutT h e O.Btw, for XXXX. How are you protecting me?[NEWLINE]agent: We implemented a new verification process.[NEWLINE]user: Is it necessary for me to create an account  if I want to change my address and other informations on my Medicare?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to do that online?[NEWLINE]agent: Click on My Profile Link of the right side of the screen once you log onto your account.[NEWLINE]user: And this will change on my social security benefits?"}
{"id": "superseg_train_3903", "dialogue": "user: I have questions about your security.[NEWLINE]agent: Are you trying the online verification process?[NEWLINE]user: Yes, I don't understand it.[NEWLINE]agent: Okay.  The process is there to make sure your information in protected.[NEWLINE]agent: Isn't important to you that we protect your information?[NEWLINE]user: Yes, I need to know my info is safe.[NEWLINE]agent: We have a new process to verify your identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't want an online account?[NEWLINE]agent: Are you unable to create an online account?[NEWLINE]user: I don't know if I want to.[NEWLINE]agent: That's fine, you can still come into the office to create an account.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do in the new process?"}
{"id": "superseg_train_3904", "dialogue": "user: I need information on protecting my Social Security and other personal information.[NEWLINE]agent: Are you familiar with our online identity verification process?[NEWLINE]user: Yes, I'm aware of it, but I'd like more information.[NEWLINE]agent: Protecting your personal information is one of our most important responsibilities and we take it very seriously. To ensure we succeed, we have a cybersecurity program in place.[NEWLINE]user: How else do you protect my identity?[NEWLINE]agent: We've implemented a new id verification process.[NEWLINE][BOUNDARY][NEWLINE]user: In order to contact my local Social Security office, do you have a TTY number that I can use?[NEWLINE]agent: Yes, of course. Our TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: How can I print my verification letter?[NEWLINE]agent: just sign in to your account and go to Replacement Documents on the right side of the screen, then choose \"get a Benefit Verification Letter\" to print your letter.[NEWLINE][BOUNDARY][NEWLINE]user: What it's exactly a verification letter?"}
{"id": "superseg_train_3905", "dialogue": "user: Is my information safe on this site?[NEWLINE]agent: Yes, are you trying to verify your identity online?.[NEWLINE]user: Yes, and I want to make sure it's safe.[NEWLINE]agent: We have an extensive cybersecurity system in place to protect you.[NEWLINE]user: How do you protect it?[NEWLINE]agent: We have a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for the cybersecurity system. Is there a special number I can call if I am hearing impaired?[NEWLINE]agent: Yes, you can call us toll-free at 1-800-325-0778 between 7am and 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a social security benefit verification letter?[NEWLINE]agent: This letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received SSI.[NEWLINE]user: Can I use it as proof that I have never received Social Security benefits?"}
{"id": "superseg_train_3906", "dialogue": "user: Hello, I hope you are well. How are my benefits protected[NEWLINE]agent: Did you do the online identity verification process?[NEWLINE]user: yes.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make an account online?[NEWLINE]user: What if I cannot or do not want to do that?[NEWLINE][BOUNDARY][NEWLINE]agent: You may visit the local office and make one in person[NEWLINE]user: Ok thank you[NEWLINE]agent: You are welcome. You ccan also add extra security, would you like more information?[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info and ask more questions?[NEWLINE]agent: call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: If i do not have an online account is it easy to make one?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?"}
{"id": "superseg_train_3907", "dialogue": "user: Help me with divorce and retirement please[NEWLINE]agent: are you divorced?[NEWLINE]user: Yes I am[NEWLINE]agent: Did your marriage last 10 years or longer?[NEWLINE]user: no it didn't[NEWLINE]agent: are you currently unmarried?[NEWLINE]user: yes[NEWLINE]agent: OK, If you are divorced, but your marriage lasted 10 years or longer you can receive benefits on your ex - spouse 's record even if they have remarried if certain conditions are met.[NEWLINE][BOUNDARY][NEWLINE]user: Spouse's benefits is also something I'd like to know. Is there something about spousal benefits?[NEWLINE]agent: If you are the spouse of a retired worker, you may still qualify.[NEWLINE][BOUNDARY][NEWLINE]user: If  a spouse didn't work very long, can his family still get benefits?[NEWLINE]agent: Yes, there may be enough work credits to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an online tool I can use to figure out what my benefits would be?"}
{"id": "superseg_train_3908", "dialogue": "user: I need to know more about retirement.[NEWLINE]agent: We can help you with that! Are you divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: How long did your marriage last?  Was it more than 10 years?[NEWLINE]user: No, shorter than that.[NEWLINE]agent: Are you unmarried?[NEWLINE]user: Correct, I'm not married.[NEWLINE]agent: Then, if your marriage lasted at least 10 years, you can receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I will do it as soon as possible. Say, is there a way to get a more accurate estimate of the pension I could receive?[NEWLINE]agent: Sure. If you want to know a more precise estimate, do as follow: Find and enter the estimated gross monthly amount you'll receive and not covered by Social Security. Then enter it on calculator. Be aware you must use your most recent estimate to determine your future benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's a lot information to handle. It is possible for me to get more personalized help?. I was wandering about retirement before full age, for example.[NEWLINE]agent: No problem. Just look for our toll free numbers to get more help or contact your local SS office.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind. Well, a last question, then. If i go under the GPO, what i need to estimate future benefits?"}
{"id": "superseg_train_3909", "dialogue": "user: I have questions about retirement.[NEWLINE]agent: Okay, are you divorced?[NEWLINE]user: Not currently.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if my earnings will change the benefit amount?[NEWLINE]agent: We have an online calculator to help you.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about my wife. Does having a young child affect my ability to keep my deceased spouse's benefits?[NEWLINE]agent: If the child is your spouse's naturally or legally adopted child, you would not have to meet the length-of-marriage rule.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? regarding a divorce I recently had with my ex-wife. Will you show me how the profits will be affected?[NEWLINE]agent: Yes, it will![NEWLINE]user: Can I collect benefits if I'm married to someone else?[NEWLINE]agent: You can if the later marriage is over or deceased.[NEWLINE]user: What if my ex remarried?[NEWLINE]agent: You can in certain situations.[NEWLINE]user: If I work, is there a benefit limit?[NEWLINE]agent: Yes, benefit limits apply if you continue to work.[NEWLINE]user: What if my later marriage was annulled?"}
{"id": "superseg_train_3910", "dialogue": "user: Hey there. I need some help with the Benefits Planner for my retirement.[NEWLINE]agent: Of course. First, could you tell me if you are divorced?[NEWLINE]user: Yes. In fact, I have been divorced from my former husband a year ago.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer?[NEWLINE]user: No, less. Much less. We've been together for a year, then we married and this lasted for another four years. A year ago, in July we had a big argument and in September last year we eventually divorced.[NEWLINE]agent: I see. Are you currently unmarried then?[NEWLINE]user: Yes, I haven't remarried since then.[NEWLINE]agent: In that case you fulfill one of the requirements, but you still need to have been married for 10 years or longer to receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask one more question about Benefits Planner. Do you have any resources or tools to help me\u00a0better understand these advantages?[NEWLINE]agent: Sure. You can use our planners in order to better understand them. Plus, you can choose a calculator to get some estimates.[NEWLINE][BOUNDARY][NEWLINE]user: Going back about survivor benefits, all young workers have access to it, isn't?[NEWLINE]agent: That's correct. As said before, is thought to be a protection for those young families in a worst case scenario.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, just wanted to be sure. Say,there is other ways to apply for benefits?[NEWLINE]agent: Sure. you can use our information page.[NEWLINE]user: Ok. Now lets suppose you can't process my request via online, what happens next?"}
{"id": "superseg_train_3911", "dialogue": "user: I have questions about the benefits planner for my retirement.[NEWLINE]agent: Of course. Can you tell me if you are divorced?[NEWLINE]user: Yes, I am.[NEWLINE]agent: I understand. Did your marriage last 10 years or longer then?[NEWLINE]user: Yes, me and my former husband have been married for 12 years until I decided to get a divorce. 12 years too many if you ask me.[NEWLINE]agent: In that case you can receive benefits on your ex-spouse's record even if they have remarried, provided you meet the conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way for me to figure out how much less I'll get if I retire early?[NEWLINE]agent: yes, there's a chart that lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of 1000$. You can select your age on the chart to see how much your benefit will be reduced if you retire before full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What's the earliest age I can start receiving retirement benefits?[NEWLINE]agent: that would be at age 62.[NEWLINE][BOUNDARY][NEWLINE]user: How does the reduction of benefits work if I retire early?"}
{"id": "superseg_train_3912", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you and your spouse divorced?[NEWLINE]user: Not currently.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit if I'm still working?[NEWLINE]agent: Yes, the benefit earnings limit still applies.[NEWLINE][BOUNDARY][NEWLINE]user: Who is eligible to receive benefits on my record in case there is no surviving spouse to claim my death benefits?[NEWLINE]agent: The payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: Also, about these retirement benefits, if I'm eligible on both benefits, for me and from my ex-spouse, which do I get?[NEWLINE]agent: Your retirement benefits would be paid first.[NEWLINE]user: What if my ex's benefits are higher?[NEWLINE]agent: You'll get the difference, so the combination is equal to the higher amount.[NEWLINE]user: What if my ex re-married?"}
{"id": "superseg_train_3913", "dialogue": "user: I need help with retirement benefits.[NEWLINE]agent: Are you divorced?[NEWLINE]user: No, I'm currently married.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I work and am eligible, how does it affect benefits?[NEWLINE]agent: We have a calculator you can put your information in to see how payments would be affected.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, I'd like to know about the benefits for a widow, widower, or surviving divorced spouse. Can I still receive benefits if I am remarried before I reach age 60 or age 50 and disabled?[NEWLINE]agent: You cannot receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: very good, now to test that calculator that you indicate, show me how my benefits are if I want to continue working?[NEWLINE]agent: Yes, it will show you what the numbers will look like.[NEWLINE]user: Is there a limit as to how much I can earn if I work?[NEWLINE]agent: Yes, the retirement benefit earnings limit applies.[NEWLINE]user: Should I apply for benefits on my records or my ex's?"}
{"id": "superseg_train_3914", "dialogue": "user: What if I am divorced? Do I get benefits?[NEWLINE]agent: are you divorced?[NEWLINE]user: no I am not[NEWLINE]agent: ok no problem[NEWLINE]user: What if i were divorced?[NEWLINE]agent: If you are divorced, but your marriage lasted 10 years or longer, you can receive benefits on your ex - spouse 's record even if they have remarried if[NEWLINE]user: oh ok I am not divorced.[NEWLINE]agent: I am 62 years old though, does that matter?[NEWLINE]user: yes I am[NEWLINE]agent: Were you married for 10 plus years?[NEWLINE][BOUNDARY][NEWLINE]user: by the way, other questions that I need to be resolved are in the case of remarriage, how does this affect the Social Security payments that I receive?"}
{"id": "superseg_train_3915", "dialogue": "user: Hi There! I'm searching for information, I want to know if I can file an appeal if my SSI application was denied.[NEWLINE]agent: You can do that for sure. You can use our online tool.[NEWLINE]agent: Have we denied your application recently?[NEWLINE]user: Yeah, it was a little time ago.[NEWLINE]agent: Ok. Then, you can file an SSI appeal using the online tool, as said before.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding child's disabling condition. May I know how to apply it?[NEWLINE]agent:  You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to Supplemental Security Income, what can i do if i need more information about it?[NEWLINE]agent: If you need more guidance, just read how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge on SSI and Child Disability Report? Fantastic. And, if I disagree, I can file a civil suit, right?[NEWLINE]agent: Correct, you can file a civil suit in a federal district court. This is the last level of the appeals process.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me, in the online services can I submit an application for a child with disabilities?[NEWLINE]agent: Sorry, right now we don't have an online application for that kind of benefits. But, you can visit Apply for Disability Benefits Child Under age 18 section to apply for your child.[NEWLINE][BOUNDARY][NEWLINE]user: Very well, i'll make sure to check that out. So, just to check this all right, Can i file this appeal for my application via online without any problem, can i??[NEWLINE]agent: That's correct, as said before.[NEWLINE][BOUNDARY][NEWLINE]user: Lets say i go through all the online process, what happens next? what's the next step on this?[NEWLINE]agent: Well, once you finish your online application, you can expect than a social security representative contacts you for any additional information needed for the application process.[NEWLINE]user: That would be after this online thing, right?"}
{"id": "superseg_train_3916", "dialogue": "user: Can I appeal if my SSI application is denied?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: was your application denied?[NEWLINE]user: Yes, it was.[NEWLINE]agent: You can file an appeal online.[NEWLINE]user: In addition, I'd like to learn more about Non-Medical Determination Online. What if I don't agree with the outcome?[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about adult disability benefits. Please provide me with a phone number where I can make an appointment to file an application.       Regarding adult disability benefits,  please provide me with a phone number where I can  make  an appointment for application.[NEWLINE]agent: Sure, you can call to 1-800-772-1213 or use our TTY number (if needed) 1-800-325-0778 from 7 a.m. to 7 p.m and from Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, then about SSI. Should I contact social security before that?[NEWLINE]agent: Yes, you should contact Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know.  Where can I get more information on how to file an appeal online.[NEWLINE]agent: You can read more about it online.[NEWLINE]user: Where?[NEWLINE]agent: Just read the section on how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do the online application for my disabled kid?"}
{"id": "superseg_train_3917", "dialogue": "user: If my SSI application was denied am I allowed to dispute it?[NEWLINE]agent: Yes, you have the right to appeal the denial.[NEWLINE]agent: Have we denied one of your SSI applications recently?[NEWLINE]user: Yes, you guys denied my last SSI application that I sent in, what should I do next?[NEWLINE]agent: You can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing for the federal district court to consider. What if I believe they are mistaken?[NEWLINE]agent: you can file a civil suit in a federal district court.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for My SSI Application Was Denied?  Is there somewhere I can get more information about this?[NEWLINE]agent: Yes, you click on the link titled \"How To Appeal A Decision\" to learn more.[NEWLINE][BOUNDARY][NEWLINE]user: Who could I contact after reading the information on that link if I would still have further questions?[NEWLINE]agent: In that case you can also call us toll - free at 1 - 800 - 772 - 1213.[NEWLINE][BOUNDARY][NEWLINE]user: I'm going to give you a call because I have a lot of questions for you. What is your phone number, and how can I reach you?[NEWLINE]agent: You can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my online application for disability benefits went through?[NEWLINE]agent: A social security agent will contact you for additional information needed for the application.[NEWLINE]user: Are there other ways to apply besides doing it online?[NEWLINE]agent: Yes, you can schedule an appointment with a local social security office or call us at 1-800-772-1213 Monday through Friday from 7am to 7pm.[NEWLINE][BOUNDARY][NEWLINE]user: Who does the supplemental Security Income pay out to?"}
{"id": "superseg_train_3918", "dialogue": "user: What happens if my SSI application is denied?[NEWLINE]agent: If your application is denied, you can then appeal it.[NEWLINE]agent: Has your application been denied?[NEWLINE]user: Yes, it has.[NEWLINE]agent: Sorry to hear that. Your next step will be to file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what is the Starter Kit and Steps to Apply for disabled children?[NEWLINE]agent: Mainly answers common questions about applying for Supplemental Security Income benefits for children.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out how to educate. How do I educate myself more about the process it takes to get Disability Benefits?[NEWLINE]agent: Our Disability Benefit page can help you with that.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question about the administrative law judge? What happens if my complaint is heard by the Appeal's Council?[NEWLINE]agent: The Appeals Council will either decide your case itself or return it to an administrative law judge for further review[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, I would also like to find out why my SSI application was denied? What if I can file an appeal now?[NEWLINE]agent: Absolutely.[NEWLINE]user: How can I find out more information about appeals and why my application was denied?[NEWLINE]agent: You can learn more about appeals by reading \"how to appeal a decision\" on our website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I'm eligible for Social Security and Retirement Benefits, as well as SSI?"}
{"id": "superseg_train_3919", "dialogue": "user: How do I apply for SSI if I'm over 65 years of age?[NEWLINE]agent: For people age 65 and older, you can call at 1-800-772-1213.[NEWLINE]user: Is this the number to apply for SSI?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for Supplemental Security Income, what are the means to send the information?[NEWLINE]agent: You can use email if you need to send any document."}
{"id": "superseg_train_3920", "dialogue": "user: HEllo, my SSI was denied, and I am upset about it, can  I file an appeal or something?[NEWLINE]agent: I am sorry to hear that. Yes you may reapply.[NEWLINE]agent: Would you like to know how to do that?[NEWLINE]user: Yes please that would be wonderful.[NEWLINE]agent: Okay  no problem. You can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Now I have to inquire about the status of your reconsideration. What happens if I don't have a Social Security account?[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about Supplemental Security Income through  Social Security online. I have another question, I have a disability, how do I make Social Security application?[NEWLINE]agent: Sure. You can apply online[NEWLINE][BOUNDARY][NEWLINE]user: This makes me think of the SSI submission. What exactly is an SSI request?[NEWLINE]agent: You can be advised when completing the application, call the number given and request an appointment to carry out such a process.[NEWLINE]user: It's okay. Now, about the SSI. Where can I learn more about that?[NEWLINE]agent: Click here to learn more about SSI[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about appealing online?[NEWLINE]agent: Read about that here.[NEWLINE][BOUNDARY][NEWLINE]user: Can I schedule an appointment?"}
{"id": "superseg_train_3921", "dialogue": "user: Hello! Hope you are well? I was just wondering how I go about applying?[NEWLINE]agent: THank you I am well, hope you are too. You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE]user: DO I have to be 65 years old[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, I would like to apply for benefits. What if I don't want to do it in English?[NEWLINE]agent: It will give you the option to schedule an appointment to apply in your preferred language.[NEWLINE]user: Does it take a long time to fill out?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_3922", "dialogue": "user: Can a person file an appeal if it was denied?[NEWLINE]agent: Yes[NEWLINE]agent: You can file an SSI appeal online.[NEWLINE]user: Mine was denied what do I do?[NEWLINE]agent:  you can file an SSI appeal online.[NEWLINE]user: ok thanks[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, do you know the process for a child to apply for benefits? Also, can I communicate with you by phone or in person?[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me ofC n I F.Also, for XXXX. can I file an appeal?[NEWLINE]agent:  Yes[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for Request an Appeals Council review of a decision or dismissal made by an administrative law judge.  and what happens if the Appeal's Council does look at my case?"}
{"id": "superseg_train_3923", "dialogue": "user: Can I file an appeal my SSI application was denied?[NEWLINE]agent: yes[NEWLINE]agent: Was the denial recent?[NEWLINE]user: Yes[NEWLINE]agent: you can file an SSI appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd really like to learn about  Child Disability Report. What is the purpose of the signature at the end of the report?[NEWLINE]agent: That is for you to give the child's doctor permission to give us information about his/her disability.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question. Can I fill out the online Child Disability form?[NEWLINE]agent: You can complete the online Child Disability Report if you are ready to apply now[NEWLINE][BOUNDARY][NEWLINE]user: After I have completed the online Child Disability Report how can I monitor the status of my hearing?[NEWLINE]agent: You can check the status by using your My Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you know where the local Social Security office is located? When should I make an appointment to file an application with my local Social Security office?[NEWLINE]agent: You can schedule an appointment with a local Social Security office to file an application by calling  1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about filing an appeal?[NEWLINE]agent: Read how to appeal a decision[NEWLINE][BOUNDARY][NEWLINE]user: Who qualifies for  SSI benefits"}
{"id": "superseg_train_3924", "dialogue": "user: Hello there, I need to know if I can file an appeal if my application was rejected.[NEWLINE]agent: Of course, you can.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: No, not recently. It's been some time ago, actually.[NEWLINE]agent: Do you want to learn more about filing an appeal?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: In that case you should read the section \"how to appeal a decision\".[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking about filing an appeal. May I call or can I appeal online after they make a decision?[NEWLINE]agent: Yes, you can file an appeal by calling our toll - free number, 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 or contacting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for SSI appeal online application, can you, however, walk me through the procedure?[NEWLINE]agent: Of course.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about allowed limits. How will I know if my earnings and assets are within the permitted range?"}
{"id": "superseg_train_3925", "dialogue": "user: I would like to know how to apply for SSI Benefits online.[NEWLINE]agent: It is now possible to file for Supplemental Security Income SSI online but only if you meet certain requirements.[NEWLINE]user: And what criteria are these?[NEWLINE]agent: Is your age between 18 and 65?[NEWLINE]user: Yes, I'm 62.[NEWLINE]agent: You are also eligible to file online for SSI if you have never been married.[NEWLINE]user: I am married.[NEWLINE]agent: Well then in your case you cannot file for Supplemental Security Income SSI online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I'm eligible for disability benefits and what type of assistance I'll receive?[NEWLINE]agent: you can use our Disability Planner.[NEWLINE]agent: Do you need to do the application in a language other than English?[NEWLINE]user: Can I do that? yes please, tell me more.[NEWLINE]agent: When using the online application you'll get the option to schedule an appointment to apply for benefits in your preferred language. Take into consideration that the online application is only available in English.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for the benefits if my previous application was denied?"}
{"id": "superseg_train_3926", "dialogue": "user: Greetings and good evening. I'm searching for disability requirements, specifically for adults, can you help me on that?[NEWLINE]agent: You have come to the right place. We can help you out with that. As you may already know, you can file a Supplemental Security Income after meeting certain requirements, such as being between ages of 18 and 65.[NEWLINE][BOUNDARY][NEWLINE]user: Aha, O.K. Just a moment, before you continue. I know this is going way ahead but, if my request is denied, can I get an appeal?[NEWLINE]agent: Well, in fact, you can. You can learn more about it in the proper section of our guides.[NEWLINE][BOUNDARY][NEWLINE]user: I'll have to do some research and reading on Medicare. Let's pretend I was still enrolled?[NEWLINE]agent: Do you have Medicare already?[NEWLINE]user: Well yeah, i'm already enjoying Medicare.[NEWLINE]agent: Good. In that case, you can get information and services online, an even find out how to manage your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Well, in any case, just want to confirm something. If someone wants to sign up in Medicare, it doesn't need to be ready to retire yet, isn't?[NEWLINE]agent: That's correct. They don't need to be on retirement plans to sign up. They can do this just for medical service.[NEWLINE]agent: Do you know where to find what documents and information you need?"}
{"id": "superseg_train_3927", "dialogue": "user: Can I apply online for an adult with a disability?[NEWLINE]agent: It is possible for you to file Supplemental Security Income or SSI online but you really have to meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are SSI benefits payable to people 65 and older?[NEWLINE]agent: Yes, SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, I am having problems with the internet in my house. Are there other ways besides online to apply for disability benefits?[NEWLINE]agent: Yes, you can apply by calling us at 1-800-772-1213 from 7am to 7pm Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Should I still apply for benefits even if I don't have all the correct paperwork?[NEWLINE]agent: Yes, you should still apply, we can always help you get the correct documentation that you need.[NEWLINE][BOUNDARY][NEWLINE]user: Will the application process go quicker if I have my information on hand?[NEWLINE]agent: Yes, the process will be quicker and smoother if you have your information ready to go.[NEWLINE]user: What kind of information do I need to have on hand?[NEWLINE]agent: You would need to have your personal info such as date of birth and social security number.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for my disability benefits?"}
{"id": "superseg_train_3928", "dialogue": "user: I was told a disabled person can do their SSI application online, is that true?[NEWLINE]agent: They can now file for Supplemental Security Income online but only if they meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Do you guys have a TTY phone number for someone that is deaf?[NEWLINE]agent: Yes, you can call TTY 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: can you also apply online for a disabled kid?[NEWLINE]agent: Yes, you can complete the online Child Disability Report when you are ready to apply[NEWLINE][BOUNDARY][NEWLINE]user: do only disabled people get SSI?[NEWLINE]agent: People 65 and older without disabilities who meet the financial limits could also be eligible for SSI benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how to submit a Medicare application online? For the application, what documents and information do I need?[NEWLINE]agent: To see a complete list of what you need for the application, go to the Checklist For The Online Medicare, Retirement, And Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_3929", "dialogue": "user: Hi there. I am looking information about the social security benefits for an adult with a disability, I hope you can help me to get some of the information I need.[NEWLINE]agent: Don't worry, we are here to help you. If that's your case, you can try to file for supplemental security income online, but also having others certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I see... Is this affected by the age?[NEWLINE]agent: Yes, In case, the adult be at age of 65 or older, is better if you call us at the 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of my Veterans Affairs Benefit application. Are there particular documents I would need to provide?[NEWLINE]agent: Did we ask you to send documents to show that you are eligible?[NEWLINE]user: Yes, you did ask me to send in some documents.[NEWLINE]agent: Do you have your birth certificate?[NEWLINE]user: Yes, I have my birth certificate.[NEWLINE]agent: Do you have proof of US citizenship?[NEWLINE]user: No, I do not have proof of citizenship."}
{"id": "superseg_train_3930", "dialogue": "user: I need information about SSI.[NEWLINE]agent: Sure. The SSI or Supplemental Security Income program is used to pay benefits to adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I appeal if my SSI application is denied?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: Yes, it was.[NEWLINE]agent: You can file an appeal online. You can read more on how to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]user: could I call or when they give me a decision can I appeal online?[NEWLINE]agent: Yes, you can file an appeal by calling our toll - free number, 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 or contacting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to submit a SSI (Social Security Income) application online from the Northern Mariana Islands?[NEWLINE]agent: Yes, you can if you meet the rest of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Should I fill out a report pertaining to my child's disability?"}
{"id": "superseg_train_3931", "dialogue": "user: Can you tell me about SSI Benefits?[NEWLINE]agent: SSI or Supplemental Security Income program pay benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply online for SSI and Disability benefits online?[NEWLINE]agent: Yes, you can apply online for SSI and Disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about what is special about the benefits of ssi. What other ways can I apply?[NEWLINE]agent: By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not want to mail it?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_3932", "dialogue": "user: I need to apply for supplemental security income benefits[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to call to schedule an appointment?[NEWLINE]agent: You can Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: I also want to ask about how to apply online for Medicare. For the application, what documents and details would I require to have?[NEWLINE]agent: To see a complete list of what you need for the application, go to the Checklist For The Online Medicare, Retirement, And Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_3933", "dialogue": "user: What can I learn about SSI?[NEWLINE]agent: The Supplemental Security Income or SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to file an appeal if my SSI application was denied?[NEWLINE]agent: Yes, you can file an appeal if your SSI was denied.[NEWLINE]agent: Did we recently deny your SSI application?[NEWLINE]user: Yes, my SSI application was denied.[NEWLINE]agent: You can file an SSI appeal online and you can read how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: thanks perfect right now I'm going to appeal there is something that doesn't convince me. If I'm deaf or hard - of - hearing[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: One more thing about  child with a disability. How do I finish the Child Disability Report?[NEWLINE]agent: You can complete the online Child Disability Report if you are ready to apply now.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for the  Child Disability Report, may I call or can I appeal online after they make a decision?"}
{"id": "superseg_train_3934", "dialogue": "user: I need information about SSI[NEWLINE]agent: e SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: What if my ssi application is denied?[NEWLINE]agent: Yes you can file an appeal[NEWLINE]agent: Did we recently deny your SSI application?[NEWLINE]user: No I was just wondering what one would do if it was[NEWLINE]agent: Do you need more information on how to file an SSI appeal if yours was to be denied?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the age to file for ssi online?[NEWLINE]agent:  You can now file for Supplemental Security Income SSI online but only if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about  the request an appeals Council review of a decision or dismissal made by an administrative law judge. So I'm out of luck if they say no to me?[NEWLINE]agent: If you disagree with the Appeals Council 's decision, or if the Appeals Council decides not to review your case you can file a civil suit in a federal district court.This is the last level of the appeals process.\u00a0 This process is not available online.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the steps to apply, when I know that the income is within the limits, what process can I follow?"}
{"id": "superseg_train_3935", "dialogue": "user: Do I qualify for SSI?[NEWLINE]agent:  SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Di I file for SS disablilty the same time as SSI?[NEWLINE]agent: if you are An adult with a disability[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how many languages \u200b\u200bit is available in, in case I can't do it in English?[NEWLINE]agent: It will give you the option to schedule an appointment to apply in your preferred language.[NEWLINE]user: Does it take a long time to fill out?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_3936", "dialogue": "user: what is SSI[NEWLINE]agent:  The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: what happens once I reply?[NEWLINE]agent:  a Social Security representative will contact you for any additional information needed for the applications[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Social Security Disability Insurance online while  claiming SSI?[NEWLINE]agent: You can now also file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What reasons do you sign up for disability?[NEWLINE]agent: Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death[NEWLINE][BOUNDARY][NEWLINE]user:  If your application was recently denied"}
{"id": "superseg_train_3937", "dialogue": "user: What is SSI?[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?[NEWLINE]agent:  a Social Security representative will contact you for any additional information needed for the applications. You can also schedule an appointment with a local Social Security office to file an application[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me on where can I get more details regarding in applying for Medicare?[NEWLINE]agent: visit Applying for Medicare Only Before You Decide[NEWLINE][BOUNDARY][NEWLINE]user: are there other options  as well[NEWLINE]agent: You can also apply By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: When should I apply?[NEWLINE]agent:  You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: Who is medicare managed by?[NEWLINE]agent: Medicare is managed by the Centers for Medicare and Medicaid Services CMS[NEWLINE][BOUNDARY][NEWLINE]user: are there other medicare options?"}
{"id": "superseg_train_3938", "dialogue": "user: where do i start?[NEWLINE]agent:  The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: can i file an appeal?[NEWLINE]agent: yes[NEWLINE]agent: Can I File An Appeal If My SSI Application Was Denied?[NEWLINE]user: What if it was recently denied? What do i do?[NEWLINE]agent: you can file an SSI appeal online[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question for SSI. What happens if I disagree with the Appeals Council's decision?[NEWLINE]agent: You can file a civil suit in a federal district court; which is the last level of the appeals process.[NEWLINE][BOUNDARY][NEWLINE]user: Also, what if I apply for both Supplemental Security Income (SSI) and civil suit in a federal district court?[NEWLINE]agent:  You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the request for the child's disability report, can I complete the request online? or should I go to an office?"}
{"id": "superseg_train_3939", "dialogue": "user: What is SSI?[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources[NEWLINE][BOUNDARY][NEWLINE]user: what if I am applying for an adult with a disability?[NEWLINE]agent: You can now file for Supplemental Security Income SSI online but only if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: I also need more for about to apply for SSI for security income. Where can I find more information?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 or 1 - 800 - 325 - 0778 and request more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I qualify for?[NEWLINE]agent: You can rate several.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of applying online for disability?"}
{"id": "superseg_train_3940", "dialogue": "user: I would like information on whether I can qualify for Supplemental Security Income.[NEWLINE]agent: The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: And what by what age criteria will I be judged?[NEWLINE]agent: Are you between the ages of 18 and 65?[NEWLINE]user: Yes I am.[NEWLINE]agent: Have you ever been married?[NEWLINE]user: No I've never married.[NEWLINE]agent: Are you visually impaired?[NEWLINE]user: Yes I am.[NEWLINE]agent: Are you a U.S. citizen residing in one of the fifty states, District of Columbia, or the Northern Mariana Islands?[NEWLINE]user: No I'm not.[NEWLINE]agent: In your case, you are not eligible to file for Supplemental Security Income SSI online.[NEWLINE][BOUNDARY][NEWLINE]user: If i are deaf or hard - of - hearing[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question If I am deaf or hard - of...  What would my options be if the appeals council decides not to review my case?"}
{"id": "superseg_train_3941", "dialogue": "user: help me with SSI[NEWLINE]agent: Okay, the Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call to get an elderly person signed up?[NEWLINE]agent: If the person is age 65 and older you can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: can we just get an appointment?[NEWLINE]agent: You can make an appointment with a local Social Security office by calling 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar about the Disability Benefits of Social Security Administration? Is there a Spanish version of the online application?[NEWLINE]agent: The online application is currently available in English only, but you do have the option to schedule an appointment to apply for benefits in your preferred language.[NEWLINE][BOUNDARY][NEWLINE]user: Can I mail my documents?[NEWLINE]agent: Yes. Will you be mailing your documents to us?"}
{"id": "superseg_train_3942", "dialogue": "user: I need ssi info[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE]user: but what older people does it cover?[NEWLINE]agent: SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more info in case we're denied and have to fight it?[NEWLINE]agent: I can give you more information to read on how to appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for Social Security disability benefits, what if my application has already been rejected?[NEWLINE]agent: You can still apply online. If your application was recently denied. The Internet Appeal application will help you request a review of why it was denied.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and can I get more info on disability benefits and medical conditions?[NEWLINE]agent: Yes, Social Security pays disability benefits to people who can't work because they have a medical condition that 's expected to last at least one year or result in death. You can find out if you qualify and how Social Security can help you by using the DIsability Planner.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need information or paperwork about my work and pay for this last year?"}
{"id": "superseg_train_3943", "dialogue": "user: What is the Supplemental Security Income benefits?[NEWLINE]agent: Otherwise known as SSI, it is a program that pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Who is eligible to file online for SSI?[NEWLINE]agent: Are you between the ages of 18 and 65?[NEWLINE]user: Yes, I am between 18 and 65 years of age.[NEWLINE]agent: Have you never been married?[NEWLINE]user: Then it looks like you are not eligible to apply for SSI online.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am older than 65 how can I contact you?[NEWLINE]agent: You can call us at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about how can I opt for these benefits? What if I don't have an SS account[NEWLINE]agent:  you can create one today[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what should I do after I have reviewed the kit and contacted Social Security?"}
{"id": "superseg_train_3944", "dialogue": "user: I need to know more about SSI[NEWLINE]agent: The SSI program pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: can I make an appeal if I'm denied benefits?[NEWLINE]agent: Yes, and you can do it online.[NEWLINE]agent: Was your SSI application recently denied?[NEWLINE]user: yes it was and I think you were wrong[NEWLINE]agent: You can appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, to complement the information about SSI. Can you give me more information?[NEWLINE]agent: It is important to fill out the SSI Supplemental Security Income Application and a Child Disability Report.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for SSI online? what is the process?[NEWLINE]agent: An adult with a disability can file for Supplemental Security Income online but only if they meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What would be the requirements to see if I choose?. So if they tell me no, then am I out of luck?"}
{"id": "superseg_train_3945", "dialogue": "user: Hey there. I have been searching some information about the supplemental security income benefits, and how they can help me.[NEWLINE]agent: Sure. No problem. You most know that the supplement security income is a program that pays benefits to disabled adults and children who have limited income and resources.[NEWLINE][BOUNDARY][NEWLINE]user: OK, that's good to know. But how do I know if I got what it needs to get eligible for this benefits?[NEWLINE]agent: You need to have some requirements. Like, are you between the ages of 18 and 65?[NEWLINE]user: No, I'm not between those ages.[NEWLINE]agent: If that's the case, you can not file the supplemental security income online, at least.[NEWLINE]user: Do you have any knowledge about Disability Benefits? What is the procedure for applying for these benefits?[NEWLINE]agent: If you go online you need to print and review adult disability checklist and then complete the application online.[NEWLINE][BOUNDARY][NEWLINE]user: Who does social security pay benefits to?[NEWLINE]agent: Social Security pays benefits to any person who cannot work due to a medical condition that lasts more than a year or results in death.[NEWLINE]user: Are you all ready receiving benefits?[NEWLINE]agent: Are you all ready receiving benefits, then you can get information online about the benefits.[NEWLINE]user: What happens if I am receiving benefits all ready?"}
{"id": "superseg_train_3946", "dialogue": "user: Hi! I need to get my benefits sent to my bank account and I don't know how.[NEWLINE]agent: You want to set up your benefit payments as a direct deposit, is that correct? Do you already receive benefit payments?[NEWLINE]user: No, I just got approved and this will be my first time getting a benefit payment.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I can see that I can set it up to go to my bank but I don't know where on the site to go to for that. Can you help me?[NEWLINE]agent: You need to go to where it says \"Sign In / Create your account.\" Since you have never done this before, you would need to create a new account.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, it says I need a bank account number but I don't actually have a bank account yet. What do I do?[NEWLINE]agent: Well since it is after March 1, 2013, you are required to get your payment with direct deposit. You do need a bank account in order to receive your payments.[NEWLINE]user: I know but I don't know what to do. How do I get a bank account?[NEWLINE]agent: So you do not know how to sign up for a bank account?[NEWLINE]user: I have never gotten a benefit payment before and I do not have a bank account and I don't know what to do.[NEWLINE]agent: Do you need someone to walk you through setting up an account? The Treasury's Go Direct website can help you. They also have a phone number: 1-800-333-1795."}
{"id": "superseg_train_3947", "dialogue": "user: Can you tell me what is direct deposit?[NEWLINE]agent: This is a safe, secure and simple way to get the benefits.[NEWLINE]agent: Do you need us to send your payment to a bank or credit union account?[NEWLINE]user: not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Since when are we required to get our payments electronically?[NEWLINE]agent: It's like that since March 1, 2013.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? Concerning Online Identity Verification, when I sign in, what do I do?[NEWLINE]agent: Each time you sign in, you will be required to enter your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to protect myself from phishing?[NEWLINE]agent: One very important thing you can do is to always make sure your web browser is up to date.[NEWLINE]user: Do you have any additional information about phishing?[NEWLINE]agent: Yes. To learn more about phishing, you can go to OnGuard online.[NEWLINE][BOUNDARY][NEWLINE]user: What are these internet phishing scams I'm hearing about?"}
{"id": "superseg_train_3948", "dialogue": "user: Can you tell me about direct deposit?[NEWLINE]agent: Direct deposit is a simple, safe, and secure way to get benefits[NEWLINE]agent: Do you need us to send your payment to a bank or credit union account?[NEWLINE]user: yes what do I need to know?[NEWLINE]agent: have all of the following information ready when you apply   Social Security numbers and Bank routing transit numbers[NEWLINE]user: Is direct deposit safe?[NEWLINE]agent: Yes its a secure way to get you benefits[NEWLINE]user: What if I don't have a social security account?[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up an account?[NEWLINE]agent: If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account, simply log in to or create your personal and secure my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about switching to electronic payment if I don't have a bank account?"}
{"id": "superseg_train_3949", "dialogue": "user: Please, tell me some general information about direct depositing.[NEWLINE]agent: Did you start to get the service on March 1, 2013?[NEWLINE]user: I think so, yes.[NEWLINE]agent: From that date, you are required to receive your payments electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have some knowledge of the Online Identity Verification Process, and how do you secure my account so that no one logs in and looks at my personal information?[NEWLINE]agent: When you sign in to your account,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email[NEWLINE]user: Okay, I hope you guys really take care of our info, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?"}
{"id": "superseg_train_3950", "dialogue": "user: Oh, hey there. I don't know if you can help me?. The other day i heard something about a direct deposit for Social Security, what is that, please?[NEWLINE]agent: Ok. A direct deposit is a simple, safe and most secure way to get benefits.[NEWLINE]user: That means i can tell you where to send my benefit, isn't? I mean, can you send that to a bank or credit union account?[NEWLINE]agent: Sure thing. For that, of course, you'll have to give us some information, so is better if you can ready the next information for your application: Social Security number and a bank routing transit number.[NEWLINE][BOUNDARY][NEWLINE]user: I'm deaf, is there a special number I should dial?[NEWLINE]agent: If you are deaf or hard of hearing,  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you. Can I get it on my account online?[NEWLINE]agent: yes. Sign in to your mySocial Security account to get your copy[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions where can I go to get answers"}
{"id": "superseg_train_3951", "dialogue": "user: IS there any other places I can consult I have questions[NEWLINE]agent: If you have questions or need help understanding how to set up or change direct deposit online,p  call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE]user: oh ok thanks so much[NEWLINE]agent: are you deaf or hard of hearing?[NEWLINE]user: yes.[NEWLINE]agent: call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to Social Security. What other tips can you give me to avoid phishing emails?[NEWLINE]agent: You must know that Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, and ThankYou@ssa.gov. If you get an email from any email address that does not end in.gov you should be careful before opening attachments or clicking any links in the email.[NEWLINE][BOUNDARY][NEWLINE]user: Are you guys doing anything to protect our privacy and information?[NEWLINE]agent: yes, we are using a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: Please, give me more tips about security when dealing with suspicious emails."}
{"id": "superseg_train_3952", "dialogue": "user: I have some questions about my Social Security payments.[NEWLINE]agent: Do you have questions about setting up direct deposit on your account?[NEWLINE]user: No. That's not what I need help with.[NEWLINE]agent: Before I advise you further, do you have a hearing impairment?[NEWLINE]user: Yes. I'm deaf.[NEWLINE]agent: I can assist you with any questions you may have.[NEWLINE]user: Is there a TTY number I can call for more information?[NEWLINE]agent: Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to learn more. What is the procedure for changing your address? How about just logging in and doing that? Is that it?[NEWLINE]agent: Just like that. This is designed so you can do it without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: I know you just said something about it, but specifically what can i do there?"}
{"id": "superseg_train_3953", "dialogue": "user: Can you give me information about the direct deposit service?[NEWLINE]agent: Do you know about the March 1 of 2013 requirement for payments?[NEWLINE]user: I'm not sure, but please tell me.[NEWLINE]agent: This was the date when it started to be a requirement to ceive your payments electronically.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a TTY number wher I can get more information about this?[NEWLINE]agent: Sure, our toll-free TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: and to get more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about transfer to an electronic payment, is it safe to do this online?[NEWLINE]agent: I can assure you it is very safe. One of our most important responsibilities is protecting your investment and personal information[NEWLINE]user: Is it really secure?"}
{"id": "superseg_train_3954", "dialogue": "user: I want to create a MySocial Securtiy account.[NEWLINE]agent: Do you want to know what's needed to create your account?[NEWLINE]user: Yes, please.[NEWLINE]agent: When you create your account you'll be asked for personal information about yourself to verify your identity and then you'll be asked to create your username and password.[NEWLINE][BOUNDARY][NEWLINE]user: Can I lift a security freeze on my credit report to create an account?[NEWLINE]agent: Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? How do I change my contact information?[NEWLINE]agent: you can update your contact information in a safe, quick, and convenient way by following these five steps :s   [8] Log in to my Social Security.s   [9] Select the My Profile link on the right side of the screen.s   [10] Select the Update Contact Information button and enter your address information.   [11] Select when would you like to schedule the update, then select Next.     [12] Review and verify your information, [13] select Submit.[NEWLINE]user: Do I have to get social security benefits?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I still have questions?[NEWLINE]agent: You still have questions, correct?[NEWLINE]user: yes"}
{"id": "superseg_train_3955", "dialogue": "user: HOw do I create an account for social security?[NEWLINE]agent: Sure no problem. Do you have access to a computer?[NEWLINE]user: Yes what do I need to do to sign up for an account?[NEWLINE]agent: you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about understanding how to request your benefit verification letter online? I am deaf, is there a tty number to call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number i can call?[NEWLINE]agent:  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?"}
{"id": "superseg_train_3956", "dialogue": "user: I have a a security freeze on my account help me[NEWLINE]agent: Do you have both?[NEWLINE]user: no[NEWLINE]agent: did you request a temporary lift?[NEWLINE]user: no i did not[NEWLINE]agent: How do i lift it?[NEWLINE]user: how d oI lift it?[NEWLINE][BOUNDARY][NEWLINE]user: How do i create an account?[NEWLINE]agent: To create a my Social Security account,] you ll be askedto :s    Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know[NEWLINE][BOUNDARY][NEWLINE]user: can more than one person use my account?[NEWLINE]agent:  Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.[NEWLINE]agent: Do you understand why it is done?[NEWLINE]user: yes i do"}
{"id": "superseg_train_3957", "dialogue": "user: Can my husband open up a mySocial Security account for me?[NEWLINE]agent: No, sorry. To protect your personal information, you are the only one who can create your mySocial Security account.[NEWLINE]agent: Do you have any questions about our protection measures?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Allowing others to make an account for you could compromise the security of your information, so we don't allow anyone but you to create a personal account for yourself.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information is needed to create an account?[NEWLINE]agent: First, we will need to verify your identity by asking you to provide personal information about yourself and answering security questions. After you have proven your identity, you will then create a username and password for your account.[NEWLINE]user: What are the security questions for?[NEWLINE]agent: These questions are just an added security measure that we take. The questions we ask will be about information you are only likely to know.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways to open an account?[NEWLINE]agent: Yes. You can also open an account by visiting your local Social Security office.[NEWLINE]user: What does a freeze on my account mean?"}
{"id": "superseg_train_3958", "dialogue": "user: Am I the only one who can use mySocial Security account online?[NEWLINE]agent: Yes, you are the only one who can use your my Social Security account because we are dedicated to protecting the information and resources.[NEWLINE]agent: Do you understand that we do this for your protection?[NEWLINE]user: Yes, I understand that it is for my protection.[NEWLINE]agent: You are the only one that can create your personal my Social Security account for your own exclusive use.[NEWLINE][BOUNDARY][NEWLINE]user: Will the identity services provider automatically reininstate my Social Security account online after my temporary lift expires?[NEWLINE]agent: The identity services provider may automatically reinstate it after your temporary lift expires.[NEWLINE]user: Can I still open a my Social Security account if I have a security freeze, fraud alert on my credit report?[NEWLINE]agent: yes, you can still open a my Social Security account my temporarily lifting it.  You can do this by contact our Identity Services Provider and request a temporary lift.[NEWLINE]user: Is it possible to reinstate my account automatically?[NEWLINE]agent: Yes, the Identity Services Provider may automatically reinstate it after your temporary lift expires.[NEWLINE]user: Is there something I can read for FAQs from the FTC credit freeze?"}
{"id": "superseg_train_3959", "dialogue": "user: I want to know how to create an account[NEWLINE]agent: Do you want to create a my Social Security account?[NEWLINE]user: no, just know how to help someone[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what would someone need to create an account?[NEWLINE]agent: You will be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know. You must create a username and password that will be used to access your online account[NEWLINE][BOUNDARY][NEWLINE]user: and if this person has had some problems with fraud alerts and such will that be a problem?[NEWLINE]agent: you can still open a my Social Security account by temporarily having it lifted. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Then you will be able to create a my Social Security account online[NEWLINE]user: and the fraud alert will go away?[NEWLINE]agent: the Identity Services Provider may automatically reinstate it after your temporary lift expires[NEWLINE][BOUNDARY][NEWLINE]user: and someone can use their account when they help them?[NEWLINE]agent: No one can create or use an account on your behalf, even with written permission.For your protection you are the only one who can create your personal my Social Security account for your own exclusive use. Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.[NEWLINE][BOUNDARY][NEWLINE]user: and if we can't get the alert lifted then we won't be able to create an account?"}
{"id": "superseg_train_3960", "dialogue": "user: how doi create an account[NEWLINE]agent: You want to create an account, correct?[NEWLINE]user: no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only.[NEWLINE][BOUNDARY][NEWLINE]user: what will I be asked[NEWLINE]agent:  you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a security freeze on my credit report?[NEWLINE]agent:  If you have a security freeze, fraud alert, or both on your credit report,  you can still open a my Social Security account by temporarily lifting it[NEWLINE][BOUNDARY][NEWLINE]user: can others use my account?[NEWLINE]agent: No that is for your use only?[NEWLINE][BOUNDARY][NEWLINE]user: can I open a SSi account still with a freeze?[NEWLINE]agent: yes[NEWLINE]user: what if i do not want a temp lift?"}
{"id": "superseg_train_3961", "dialogue": "user: Can I get direct deposit for my benefit payment?[NEWLINE]agent: yes you can Set Up or Change Your Direct Deposit[NEWLINE]user: How do I set up my bank info for direct deposit?[NEWLINE]agent:  Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: I dont to change I need to set up[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional information for this service?[NEWLINE]agent: Yes there's been cahnges as of March 1, 2013 for this service[NEWLINE]user: Yes I need to know the changes[NEWLINE]agent: you are required to receive your payments electronically As of March 1, 201[NEWLINE][BOUNDARY][NEWLINE]user: can you send my payment to a bsnk or creditu untion account?[NEWLINE]agent: ave all of the following information ready when you apply  Social Security number and Bank routing transit number[NEWLINE]user: How long does it take to set up?"}
{"id": "superseg_train_3962", "dialogue": "user: Good morning. Please, can I get information regarding direct deposit?[NEWLINE]agent: Is that information you need, related to set up or change your direct deposit of benefit payment?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Good, Now then, Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: No, none of that, no.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's more about getting additional information about this service.[NEWLINE]agent: Ok, let me ask something. Did you\u00a0signed up for electronic payments before March 1, 2013[NEWLINE]user: No,i didn't do that.[NEWLINE]agent: Did you\u00a0applied for benefits before March 1, 2013??[NEWLINE]user: Yeah, I did that."}
{"id": "superseg_train_3963", "dialogue": "user: Is direct deposit available?[NEWLINE]agent: Direct deposit is a simple, safe, and secure way to get benefits.  Do you have that option?[NEWLINE]user: How do i set them up?[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: Do I just sign in and create account?[NEWLINE]agent: you have a bank account, simply log in to or create your personal and secure my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another related question could guide me in the creation of the account for my social security. Well, I hope you really take care of our information, right?[NEWLINE]agent: One of our most important responsibilities is protecting your investment and personal information.Social Security takes this responsibility very seriously, and we have a robust cybersecurity program in place to help us succeed.[NEWLINE]user: Is this all new with the signing in and code?[NEWLINE]agent: we are using a new identity verification process. that Requires you to sign in with a username and password for extra security[NEWLINE][BOUNDARY][NEWLINE]user: what other steps can I take to make sure no one uses you guys to try to scam me?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]user:  what are some places I should look out for?"}
{"id": "superseg_train_3964", "dialogue": "user: How do I set up direct deposit?[NEWLINE]agent: Do you have a bank account?[NEWLINE]user: no I do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is for?[NEWLINE]user: yes[NEWLINE]agent:  Direct deposit is a simple, safe, and secure way to get benefits[NEWLINE]agent: Do you have a bank or credit union?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: DO I have to have one?[NEWLINE]agent:  As of March 1, 2013, you are required to receive your payments electronically[NEWLINE][BOUNDARY][NEWLINE]user: Is there a toll free number oto call for more information[NEWLINE]agent: YEs there is,. I will be glad to find that for you call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: how long does it take?"}
{"id": "superseg_train_3965", "dialogue": "user: How do I change direct deposit?[NEWLINE]agent: do you have one set up?[NEWLINE]user: yes.[NEWLINE]agent: Do you want to set up or change the direct deposit of your benefit payment?[NEWLINE]user: yes I do[NEWLINE]agent: We are constantly expandingand improving our online services, including the ability to set up or change your direct depositinformation[NEWLINE][BOUNDARY][NEWLINE]user: great I love the way you work. What number do i call?[NEWLINE]agent:  call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Is it free to create an online account?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter for?"}
{"id": "superseg_train_3966", "dialogue": "user: Do I need direct deposit?[NEWLINE]agent: Do you want to set it upo?[NEWLINE]user: No  thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is?[NEWLINE]user: yes.[NEWLINE]agent: Ok good.[NEWLINE]agent: Did you want to set it up?[NEWLINE]user: yes please[NEWLINE]agent: ok you will need to send it from the bank,  a few things will be needed[NEWLINE][BOUNDARY][NEWLINE]user: what will I need?[NEWLINE]agent: For more information regarding switching to an electronic payment if you don t have a bank account, [30] visit Treasury s Go Direct website or call the helpline at 1 - 800 - 333 - 1795[NEWLINE][BOUNDARY][NEWLINE]user: how long does it take to make an account?[NEWLINE]agent: Creating a free my Social Security account takes less than 10 minutes, lets you set up or change your direct deposit and gives you access to many other online services.[NEWLINE]user: I have a credit union what info do I need[NEWLINE]agent: have all of the following information ready when you apply Social Security numb Bank routing transit numbers[NEWLINE][BOUNDARY][NEWLINE]user: Is there more informationI can look into to?"}
{"id": "superseg_train_3967", "dialogue": "user: I need help with my Social Security and direct deposit[NEWLINE]agent: Do you want help setting up direct deposit of your benefit payments?[NEWLINE]user: no sir[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want more information about what direct deposit is?[NEWLINE]user: no, I know what it is[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, would you like more information about direct deposit and your Social Security benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: What other questions do you have?[NEWLINE]user: no questions, just need more info[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I just create an account and log in for more info?[NEWLINE]agent: Yes. We are constantly expanding and improving our online services, including the ability to set up or change your direct deposit information.If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account, just log in to your my Social Security account\u00a0 and\u00a0 you can make changes.[NEWLINE]user: but what if I don't have one of those?"}
{"id": "superseg_train_3968", "dialogue": "user: Is direct depositied offered?[NEWLINE]agent: do you need to set up or change direct deposit?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what direct deposit is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information?[NEWLINE]user: no thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still have questions?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I change direct deposti?"}
{"id": "superseg_train_3969", "dialogue": "user: Who all in my home will get benefits?[NEWLINE]agent: If you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]agent: Do you, or a family member, receive Social Security or Supplemental Security Income SSI[NEWLINE]user: yes I do,[NEWLINE]agent: Did a spouse die?[NEWLINE]user: yes does that mean I need to apply for different benefits?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: For a complete list  please select the publication below that applies to the type of benefits you receive.[NEWLINE]agent:  please select the publication below that applies to the type of benefits you receive[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another thing regarding the documents that I need to submit. Do you accept a School Identification card as a valid document?[NEWLINE]agent: As long as it is current and not expired and shows your name, date of birth or age and preferably a recent photograph[NEWLINE][BOUNDARY][NEWLINE]user: This is for an original card?"}
{"id": "superseg_train_3970", "dialogue": "user: Who can get benefits?[NEWLINE]agent:  Our mission is to deliver Social Security services that meet the changing needs of the public.s  It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits[NEWLINE]agent: Do members get benefits already?[NEWLINE]user: no[NEWLINE]agent: Is your spouse or ex deceased?[NEWLINE]user: yes[NEWLINE]agent:  you may become eligible for a higher Social Security benefit To find out if you, or a family member, might be eligible for a benefit based on another person s work, or a higher benefit based on your own work[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I can still receive benefits if ever I'm divorced to my ex-spouse? And I want to clarify if the benefit I am entitled to receive which is based on my own work is less than the benefit I would receive based on my ex - spouse's work?[NEWLINE]agent: Yes, but only if you are divorced and your marriage lasted 10 years or longer.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to inquire about expanded benefit eligibility. What if I enlisted in the armed forces?[NEWLINE]agent:  you may be eligible for benefits through the Veterans Administration[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about  Social Security retirement or disability benefits, how much will I receive if my spouse is at full retirement age, and how do they apply online?"}
{"id": "superseg_train_3971", "dialogue": "user: How do I know if I'm eligible for increased benefits?[NEWLINE]agent: Your benefits may change due to changes that arise in your life.[NEWLINE]agent: Do you or a family member receive SSI?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In this case, certain changes in your life could affect the eligibility for an increase in your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How disappointing. But I understand. If that's case do I still getting more retirement benefits?[NEWLINE]agent: Yes. If you fulfill the requirements, you get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE]user: Okay. May I know how to get in touch with Social Security for more information. Do you have a TTY number?[NEWLINE]agent: Yes, our TTY number is 1-800-325-0778.[NEWLINE]user: By the way, to start receiving retirement benefits, if I am less than the age for full retirement, will my benefit be reduced?[NEWLINE]agent: If you are between age 62 and your full retirement age, the benefits amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: It seems unfair to me that the percentage is reduced, can I appeal to that and that they keep it? What life events could affect my benefits?[NEWLINE]agent: There are many life events that could affect the amount you receive in benefits, such as a failure to report a change could result in an overpayment for you.[NEWLINE]user: What if my spouse dies?[NEWLINE]agent: In the event that your spouse dies, you could be eligible for a higher survivor benefit based on his work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any other sources of information besides the website?"}
{"id": "superseg_train_3972", "dialogue": "user: Who in my family are eligible for increased benefits?[NEWLINE]agent: Hello, I  will be glad to help you with that. If you have a spouse that passed, you may be eligible[NEWLINE]agent: I am sorry I have to ask this. Does that apply to you?[NEWLINE]user: oh it is okay. YEs I lost a spouse[NEWLINE]agent: Sorry to hear that. Then you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: Is the ex-spouse eligible for Social Security retirement or disability payments? Is the  compensation you are entitled to as a result of your own job is lower than the benefit you will get as a result of your ex-work spouse's?[NEWLINE]agent: Yes, but only if you are divorced and your marriage lasted 10 years or longer.[NEWLINE][BOUNDARY][NEWLINE]user: I like to ask about Social Security retirement or disability benefits, is there a list I should consult?[NEWLINE]agent: yes please select the publication below that applies to the type of benefits you receive[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, how much can I receive? can I receive more than one benefit?[NEWLINE]agent: the option to take only one benefit at full retirement age no longer exists[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about Increased Benefits Eligibility. What is the minimum age to obtain it?[NEWLINE]agent: It is 65[NEWLINE]user: Will it ever increase[NEWLINE]agent:  If your spouse or ex - spouse has died  you may be eligible for a higher survivor benefit based on his or her work[NEWLINE]user: I worked for 11 years and am of age will i qualify?"}
{"id": "superseg_train_3973", "dialogue": "user: What requirements do I need to get an increase?[NEWLINE]agent:  if your spouse or ex - spouse dies, you may become eligible for a higher Social Security benefit.[NEWLINE]agent: Excuse me for being so personal, does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: My condolences. you may become eligible for a higher Social Security benefit[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to know if you've ever been divorced. What if my ex's advantages are greater than mine?[NEWLINE]agent: You'll get the difference, so the combination is equal to the higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: ok now about social security benefits, does it change at some point, does it change with any circumstance?[NEWLINE]agent: It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits[NEWLINE][BOUNDARY][NEWLINE]user: Something more about the maximum family benefits, if few people in a cause of one that has benefits, the money being fewer people will be even higher?[NEWLINE]agent: The total amount they can all receive is about 150 to 180 percent of the worker's full retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen to the benefit I receive based on my spouse at the time of their passing?[NEWLINE]agent: if your spouse or ex - spouse dies,you may become eligible for a higher Social Security benefit[NEWLINE]user: What if you are of age will i get them?[NEWLINE]agent: yes youwill[NEWLINE]user: Is there a list of the events I need to report?[NEWLINE]agent:  For a complete list,  please select the publication below that applies to the type of benefits you receive  NOTE :Failure to report a change may result in an overpayment[NEWLINE]user: what if I served in army?"}
{"id": "superseg_train_3974", "dialogue": "user: Can my family members be eligible for increased benefits?[NEWLINE]agent: Our mission is to help those family members get Social Security services that meet their changing needs.[NEWLINE]agent: Does you or your family member receive Social Security or SSI?[NEWLINE]user: Yes, me and my family get these services.[NEWLINE]agent: Certain life changes may affect eligibility for an increase in your federal benefits and you may become eligible for a higher Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What If You're Divorced? Did my ex-husband have a better record?[NEWLINE]agent: Then you will get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about my Social Security benefits for children aged 11 to 18?[NEWLINE]agent: You can find the information on our website.[NEWLINE][BOUNDARY][NEWLINE]user: I hope they do not disappoint me and both are the same but my doubt is. Will the benefits diminish the benefits of the other?[NEWLINE]agent: Benefits paid to you as a spouse will not decrease your spouse's retirement benefit[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more  about Increased Benefits. Is it possible for me to get better retirement benefits because of my work?[NEWLINE]agent: Yes you may be eligible for higher retirement benefits based on your own work.[NEWLINE]user: So it depends on what I have earned at work?[NEWLINE]agent: Yes, your higher retirement benefits depend upon what you have worked.[NEWLINE]user: what if I have worked?"}
{"id": "superseg_train_3975", "dialogue": "user: I have a family, are they eligible if I get benefits?[NEWLINE]agent: Hello. Hope you are well. It is possible that other members of the family may get benefits.[NEWLINE]agent: Sorry to get so personal, but did your spouse pass?[NEWLINE]user: no[NEWLINE]agent: DO you have an ex spouse that has passed?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: my daughter helps me does she get poaid?[NEWLINE]agent:  If your child had enough work credits and was providing at least half of your support, you may be eligible for a higher parent 's benefit based on his or her work[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding to my ex spouse that has passed. Do you want a photo ID from me?[NEWLINE]agent: Yes, something such as U.S. driver 's license or State - issued non - driver identification card[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so how much will the card cost me?[NEWLINE]agent: You can replace your Social Security card for free if it is lost or stolen. Knowing your Social Security number is what 's important so you may not need to get a replacement card at all.[NEWLINE]user: Can I just use copies or do I need the originals of the documents you said I needed?"}
{"id": "superseg_train_3976", "dialogue": "user: Id like to find out if my family and myself are eligible for increase benefits?[NEWLINE]agent: We can do that  Our mission is to deliver Social Security services that meet the changing needs of the public[NEWLINE]agent: Do you or a family menber eceive Social Security or Supplemental Security Income SSI?[NEWLINE]user: not a family member just myself[NEWLINE]agent: Is you spouse or ex spouse still alive?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I contact social security?[NEWLINE]agent: Please contact social security you can call us toll - free at 1 - 800 - 772 - 1213 or online at our website[NEWLINE][BOUNDARY][NEWLINE]user: May I be eligible for a higher survivor  benefit  based on his or her work?[NEWLINE]agent: The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse[NEWLINE][BOUNDARY][NEWLINE]user: I heard I needed to provide them with a picture ID, such as a state ID or a driver's license, but what if I don't have one?[NEWLINE]agent: In that case we will ask to see other documents. Any documents submitted, must be current not expired and show your name, identifying information,  date of birth or age and preferably a recent photograph. Documents such as an Employee identification card ; School identification card ; Health insurance card not a Medicare card ;  or U.S. military identification card would be acceptable.[NEWLINE][BOUNDARY][NEWLINE]user: Is it important that I have originals or can I get copies sent to me and bring those in?"}
{"id": "superseg_train_3977", "dialogue": "user: Can I still work?[NEWLINE]agent:  At this step,s [75] we decide if your medical impairment prevents you from performing any of your past work[NEWLINE]agent: Does that answer your question?[NEWLINE]user: yes thank you[NEWLINE]agent: okay thank you[NEWLINE][BOUNDARY][NEWLINE]user: I have a further question regarding SSI, if I know that my income is within the allowed limit, what's next?[NEWLINE]agent: You would be able to start the application process for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. Now I have to inquire about disability benefits.  Are there any unique circumstances?[NEWLINE]agent: Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have just described[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the survivors benefits. How much does a Survivors Benefit Amount cost?[NEWLINE]agent: If the person who died was receiving reduced benefits,  we base your survivors benefit on that amount[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me where I can find additional information?[NEWLINE]agent: You can find that information on the SSI website[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?[NEWLINE]agent:  An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: I am blind does that make a difference?"}
{"id": "superseg_train_3978", "dialogue": "user: How do you decide if I am working if I am disabled?[NEWLINE]agent: if you are working in 2019 and your earnings average more than $1,220 a month you are not disabled.[NEWLINE]user: Yes, I make more than $1,220 a month.[NEWLINE]agent: Then you are generally not considered disabled because you can still make $1,220 a month.[NEWLINE][BOUNDARY][NEWLINE]user: do you know about the disability benefits planner? Can you give me information about this and the help you can give me?[NEWLINE]agent: This disability planner helps how you can qualify and apply for benefits and what happens if your application is approved[NEWLINE][BOUNDARY][NEWLINE]user: What about information for Attorneys?[NEWLINE]agent: There is information for Attorneys that are helping someone prepare a SS application[NEWLINE]user: I am an Attorney helping what should I know?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need information with Disablitly and supplemental security income"}
{"id": "superseg_train_3979", "dialogue": "user: How do i qualif?[NEWLINE]agent: Are you working?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I do have low vision though[NEWLINE]agent: Ok no problem, we can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well the steps to apply. That would be fantastic! So, what if I try to do something on the internet? Will it be feasible?[NEWLINE]agent: Yes, you can fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE][BOUNDARY][NEWLINE]user: What if i cannot meet your certain criteria?[NEWLINE]agent:  If you do not meet the legal definition of blindness,  you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking about Social Security Survivors Benefits. How many credits are needed to provide survivors with benefits?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Good to hear that.  Can I do any other type of work?[NEWLINE]agent:  If you can t do the work you did in the past, we look to see if there is other work you could do despite your impairment[NEWLINE][BOUNDARY][NEWLINE]user: are there any other stipulations?[NEWLINE]agent: there are some situations you may not know about  If You 're Blind Or Have Low Vision - How We Can Help If You Are The Worker 's Widow Or Widower  Benefits For A Disabled Child   Benefits for Wounded Warriors & Veterans[NEWLINE][BOUNDARY][NEWLINE]user: What are the rules for visually impaired person?"}
{"id": "superseg_train_3980", "dialogue": "user: DO I need to work in jobs covered by paypal[NEWLINE]agent: we decide if your medical impairment prevents you from performing any of your past work[NEWLINE]agent: If it doeswe proceed to Step 5[NEWLINE]user: Ca you did work you did in the past?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If a child is age 18 or older,we will evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE]agent: Does that sound good?[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for Disability and Supplemental Security Income, what information are you going to ask?[NEWLINE]agent:  we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rule[NEWLINE][BOUNDARY][NEWLINE]user: When does coverage start[NEWLINE]agent:  what happens if you go back to work[NEWLINE][BOUNDARY][NEWLINE]user: Do I need an attorney?[NEWLINE]agent: If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an online Social Security benefit application"}
{"id": "superseg_train_3981", "dialogue": "user: How much should a person have worked before their disability to qualify for the benefits?[NEWLINE]agent: If they meet Social Security's definition of disability they also must have worked long enough under Social Security to qualify for disability benefits.[NEWLINE]agent: Do you know what's the amount needed to get the 4 credits per year?[NEWLINE]user: I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If an adult child is already receiving SSI benefits or disability benefits on his own record how would that affect the possibility of receiving benefits from their parents records?[NEWLINE]agent: They should check if they can get benefits payable on their parent's earning record to see if they can get higher benefits and if they are entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about benefits planner. What if I want to apply for benefits via the internet?[NEWLINE]agent: Do you want to apply for benefits online?[NEWLINE]user: Yes, I want to apply for benefits online.[NEWLINE]agent: You can complete your application online.  You will need to agree to terms of service and create a log in.[NEWLINE]user: What happens if you are a spouse or divorced spouse of a retired or disabled worker?"}
{"id": "superseg_train_3982", "dialogue": "user: How do you decide if an adult child is disabled for SSDI benefits?[NEWLINE]agent: If a child is age 18 or older[NEWLINE]user: Yes they are[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the adult child get married/[NEWLINE]agent: Has  he or she receivesd benefits as an adult disabled since childhood[NEWLINE]user: yes[NEWLINE]agent: the benefits generally end if he or she gets married[NEWLINE][BOUNDARY][NEWLINE]user: Concerning eligibility for retirement benefits.\u00a0 Are there any other restrictions?[NEWLINE]agent: If you are also eligible for retirement benefits but have n't applied yet,  you have an additional option.You can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date[NEWLINE][BOUNDARY][NEWLINE]user: Also, what if the adult child is already receiving some SSI or disability benefits on their own record? are there more benefit options?[NEWLINE]agent: benefits may be payable on a parent 's earnings record. Higher benefits might be payable and entitlement to Medicare may be possible[NEWLINE][BOUNDARY][NEWLINE]user: Is there a phone number I could use to get this benefit information if I have hearing issues?"}
{"id": "superseg_train_3983", "dialogue": "user: Is there anything I should know as someone with a blindness disability?[NEWLINE]agent: Yes, we consider a person to be legally blind if their vision can't be corrected to better than 20/200 in their better eye or if their visual field is 20 degrees or less, even with a corrective lens.[NEWLINE]user: So, what if I don't meet the lagal definition of blindness?[NEWLINE]agent: You could still qualify for disability benefits if your visual problems alone or combined with other health conditions prevents you from working.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now I'd like to know how do social security decides if an adult child is disabled and can get disability benefits?[NEWLINE]agent: Is the child 18 years old or older?[NEWLINE]user: yes, of course.[NEWLINE]agent: Their disability is evaluated the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state and they complete the disability decision for us.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about the disability benefits, is there any way that I can get additional help on applying for disability?[NEWLINE]agent: Yes, our Disability Starter Kit is available to all adults and children under 18. This kit will help aid you in getting ready for your online application and disability interview.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm turned down for disability, can I appeal?"}
{"id": "superseg_train_3984", "dialogue": "user: Can you help me with benefits planner that deals with retirement?[NEWLINE]agent: Do you know that benefits are based on your year of birth?[NEWLINE]user: Yes, I knew benefits are based on my year of birth.[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of this Retirement Benefits Or Medicare.? What happens after I submit my application?[NEWLINE]agent: You could find out if your family is eligible for any benefits. Are you interested in this information?[NEWLINE]user: Yes, I'm interested.[NEWLINE]agent: Great. This information is important to know, because members of your family may still qualify for benefits on your record, even if you do not qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if my wife is already receiving retirement benefits?[NEWLINE]agent: In that case, we would also check your eligibility for spousal benefits and your application will automatically serve as a request for these benefits.[NEWLINE]user: What happens if I'm found eligible for spousal benefits?"}
{"id": "superseg_train_3985", "dialogue": "user: how do I begin[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE]user: Do they go by year of birth?[NEWLINE]agent: you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE]user: To apply for benefits online, what if there is a problem processing the application? could I communicate with someone?[NEWLINE]agent: You would be able to contact us by phone or schedule an appointment if you cannot process your request.[NEWLINE]user: What if I am the spouse of a retired or disabled worker?[NEWLINE]agent: You should fill out your application for monthly benefits or just Medicare online within 3 months of age 62 or older and must meet certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Would I still qualify for benefits if I never worked under Social Security?[NEWLINE]agent: Are you a spouse of a retired worker?[NEWLINE]user: Yes, I am a spouse of a retired worker.[NEWLINE]agent: Then you qualify for spouse's' benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivors benefits?"}
{"id": "superseg_train_3986", "dialogue": "user: Can you help me with the benefits planner for retirement?[NEWLINE]agent: Yes, do you know benefits are based on your year of birth?[NEWLINE]user: No, I was not sure if benefits were based by year of birth.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you plan on retiring early?[NEWLINE]user: I don't think I will retire early.[NEWLINE][BOUNDARY][NEWLINE]agent: So you plan to retire at full retirement age and not age 62?[NEWLINE]user: I don't know for sure yet if I plan to retire at full retirement age or age 62 yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about the pros and cons of when you take retirement?[NEWLINE]user: I would not like to know the pros and cons at this moment.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could I be eligible for delayed retirement credits?[NEWLINE]agent: Yes, you may be eligible to receive delayed retirement credits that would increase your monthly benefits and there are other things to consider.[NEWLINE][BOUNDARY][NEWLINE]user: What does full retirement age by birth mean?"}
{"id": "superseg_train_3987", "dialogue": "user: I need help with retirement ages and my social security benefits[NEWLINE]agent: Are you asking about when you can start receiving benefits?[NEWLINE]user: no about not yet being at retirement age[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about retiring early?[NEWLINE]user: yes, because I'm not at full retirement age yet[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]user: and is there a reason why we shouldn't just retire early or am I missing something?[NEWLINE]agent:  if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: Are you also familiar about how much will I receive? And what is the minimum age requirement for my spouse?[NEWLINE]agent:  the option to take only one benefit at full retirement age no longer exists[NEWLINE]user: When do I begin to receive benefits?"}
{"id": "superseg_train_3988", "dialogue": "user: Can you help me with Retirement Benefits Planning?[NEWLINE]agent: Do you want to know about benefits based on year of birth?[NEWLINE]user: Yes, I would like to know about Benefits Planning for Retirement.[NEWLINE]agent: Full retirement age is the age at which a person may first be eligible for full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Retirement Benefits Plan, is it that kind of benefits I will apply when I retire?[NEWLINE]agent: Correct. Plus, you can apply for those in cases when you get disabled or death occurs.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i would prefer to avoid that last one, but is good to know the criteria. Say, what can i do if i already have a significant amount of Social Security credits, allowing me to qualify?[NEWLINE]agent: If you have those, you can proceed and use our retirement estimator for a personalized estimate of your retirement benefits. The estimator is instant, and you can use different dates and ages for a better retirement date.[NEWLINE]user: And if happens that i don't have enough points? What do i do?[NEWLINE]agent: Then you can go and use one of our benefit calculator, so you can estimate your future retirement, disability or survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: These things can be completed using the computer, right?[NEWLINE]agent: Are you goind to try it online?[NEWLINE]user: No, i'm only curious about it.[NEWLINE]agent: In any cse, you would be willing to do that process, even if we are not able to process your request?[NEWLINE]user: Sure, why not."}
{"id": "superseg_train_3989", "dialogue": "user: Tell me about the retirement benefits.[NEWLINE]agent: There's the benefits by year of birth. Do you want to know about it?[NEWLINE]user: Yes[NEWLINE]agent: this alludes to the full retirement age, that it's the age at which a person may start to receive full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about receiving full or non-reduced retirement benefits. How do I know if I am eligible for Social Security?[NEWLINE]agent: There is a calculator that can help. You will need to have your estimated gross not covered by Social Security.[NEWLINE]user: Once I have that, what do I need to do?[NEWLINE]agent: You will need to entered that information to calculate your estimated retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for exemptions?[NEWLINE]agent: You can check the Government Pension Offset factsheet to find out.[NEWLINE][BOUNDARY][NEWLINE]user: What if my spouse already receives benefits?[NEWLINE]agent: First, find out if this starts at their normal retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get more money based off my spouse's earnings?"}
{"id": "superseg_train_3990", "dialogue": "user: Where do I begin to plan to retire?[NEWLINE]agent: are you of retirement age?[NEWLINE]user: yes[NEWLINE]agent: ok great,  Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits[NEWLINE]user: What age is the earliest you can get benefits?[NEWLINE]agent:  No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: What if I retire early?[NEWLINE]agent:  The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: If you have any knowledge of the Social Security office in your neighborhood? Is it possible to submit a paper application?[NEWLINE]agent: Absolutely. You can file in person at your local Social Security office. Be sure to call first to make an appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have the option of taking only my benefit once I reach full retirement age?"}
{"id": "superseg_train_3991", "dialogue": "user: can you help with me with Social Security and what my date of birth means in regard to benefits?[NEWLINE]agent: Do you want to know more about benefits by year of birth?[NEWLINE]user: yes i do, about full retirement and that stuff[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to know if it helps to delay benefits, if you can help me with that?[NEWLINE]agent: If you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. There are other things to consider when making the correct decision about your retirement benefits, so it is best to\u00a0contact Social Security before you decide when to retire.[NEWLINE][BOUNDARY][NEWLINE]user: but how will it be if I start benefits early?[NEWLINE]agent: your benefits will be reduced a fraction of a percent for each month before your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if is it better if we both apply for the benefits at the same time?[NEWLINE]agent: We will check you eligibility for benefits as a spouse too.[NEWLINE][BOUNDARY][NEWLINE]user: This would cover both even if one of us have never worked under the social security, right?"}
{"id": "superseg_train_3992", "dialogue": "user: What happens when I retire earlier than 65 years of age?[NEWLINE]agent: You can retire at any time before the age of 62 and full retirement age.[NEWLINE]agent: Do you want to start your benefits early at the age of 62?[NEWLINE]user: No, I would not like to start benefits early at age 62.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the pros and cons of taking benefits early?[NEWLINE]agent: The advantages of taking benefits early are that you collect them for longer period of time.  The disadvantages is your benefits will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about Retirement Benefits. Could you tell me what the Retirement Planner is?[NEWLINE]agent: It consists of learning what is necessary to qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: So we recommend using the Survivor Planner.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the benefit?"}
{"id": "superseg_train_3993", "dialogue": "user: If someone retires early can they get benefits?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: Does that answer your question?[NEWLINE]user: If I start benefits early what happens?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  if you start benefits early, your benefits are reduced a fraction of a percent for each month before your full retirement age.[NEWLINE]agent: There are pros and cons of that[NEWLINE][BOUNDARY][NEWLINE]user: I have another question on how I can apply for the retirement benefits. Is there any option on where can I apply for the benefits?[NEWLINE]agent:  YEs there is. Apply By Phone Call us at1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: When I apply what info do I need?[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits :      You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1 [ nformation[NEWLINE][BOUNDARY][NEWLINE]user: Are ther eother websites?[NEWLINE]agent:  Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what if I am not ready to retire?[NEWLINE]agent:  If you are not getting Social Security and you are not ready to retire, you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE][BOUNDARY][NEWLINE]user: what information doi need?"}
{"id": "superseg_train_3994", "dialogue": "user: How are benefits determined?[NEWLINE]agent: If You Retire Earlyr  You can retire at any time between age 62 and full retirement age[NEWLINE]agent: did you start benefits early?[NEWLINE]user: No I did not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: are there pros and cons?[NEWLINE]agent: There are advantages and disadvantages to taking your benefit before your full retirement age.   [The advantage is that you collect benefits for a longer period of time  The disadvantage is your benefit is reduced[NEWLINE]user: Another question about the Retirement Benefits Planner. What is the best way to use the planner?[NEWLINE]agent: Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?[NEWLINE]user: no just wanted to use it[NEWLINE]agent: Did you want to know how to calculate your estimated spouse's benefit if you retire at full retirement age?[NEWLINE]user: no I don't know the numbers I would have to put in yet[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_3995", "dialogue": "user: what if a person retires early?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: are you retired?[NEWLINE]user: no I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how early can i get benefits?[NEWLINE]agent:  you may start receiving benefits as early as age 62 or as late as age 70[NEWLINE][BOUNDARY][NEWLINE]user: what arethe pros?[NEWLINE]agent: if you delay your benefits until after full retirement age, you may be eligible for delayed retirement credits that would increase your monthly benefit[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now to know if I get those benefits, we were married for many years and I would like to get benefits, am I eligible?[NEWLINE]agent: Yes, if the marriage lasted long enough.[NEWLINE]user: If I am eligible on my own and as a spouse, which do I get?"}
{"id": "superseg_train_3996", "dialogue": "user: Can I retire earlier than full retirement age?[NEWLINE]agent: Yes, you can retire at any time between age 62 and full retirement age.[NEWLINE]agent: Do you plan on starting benefits early?[NEWLINE]user: Yes I want to start benefits when I turn the age of 62.[NEWLINE]agent: If you retire at age 62 then your benefits are reduced a fraction of a percent ofr each month before full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my benefits if I delay them after full retirement age?[NEWLINE]agent: You may be eligible for delayed retirement credits that increase your monthly benefit.  Also, there are other things to consider to make this decision.[NEWLINE]user: What are some of the pros and cons of when to receive benefits?[NEWLINE]agent: The pro to taking your benefits before full retirement age is that you will collect them longer period of time.  The con is your benefit will be reduced.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of receiving benefits?[NEWLINE]agent: No matter what your full retirement age is you may start receiving benefits as early as age 62 or as late as age 70.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a chart that I can see how benefits will be affected at age 62?"}
{"id": "superseg_train_3997", "dialogue": "user: I want to know more about retiring early and social security benefits[NEWLINE]agent: OK, You can retire at any time between age 62 and full retirement age. however your benefits are reduced if you start them early[NEWLINE]agent: Will you be starting benefits early?[NEWLINE]user: yes that is what I wanted to know[NEWLINE]agent: Your benefits will be reduced a fraction of a percent for each month before your full retirement age[NEWLINE][BOUNDARY][NEWLINE]user: what is considered full retirement age? do I decide that when I stop working?[NEWLINE]agent: Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to know about how much my benefits will be reduced?[NEWLINE]agent: Yes, The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age. Just select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE]user: I'm not 62 years old, so is it the same for all of us?[NEWLINE]agent: You can select your own year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.[NEWLINE]user: and they take a certain amount like twenty dollars or something like that each month?"}
{"id": "superseg_train_3998", "dialogue": "user: Are their repercussions for retiring early?[NEWLINE]agent: While you can retire between age 62 and full retirement age, there can be penalties for starting benefits early.[NEWLINE]agent: Are you planning on starting your benefits early?[NEWLINE]user: No, I am not wanting to start my benefits at an earlier age.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any rewards for delaying my benefits until after full retirement age?[NEWLINE]agent: Yes, you may be eligible for delayed retirement credits that would increase your monthly benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Benefits Online is a somewhat similar subject. Is it necessary for me to create an account in order to apply online?[NEWLINE]agent: You will be asked to create one if you don't already have one.[NEWLINE][BOUNDARY][NEWLINE]user: Can younger people qualify for disability?[NEWLINE]agent: Yes, younger people may have earned work credits for disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivor's benefits?[NEWLINE]agent: You can use the survivors planner to learn what protections your family has.[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for retirement benefits?"}
{"id": "superseg_train_3999", "dialogue": "user: what if I retire early?[NEWLINE]agent: You can retire at any time between age 62 and full retirement age[NEWLINE]agent: Did you want to start benefits early?[NEWLINE]user: no I do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the pros?[NEWLINE]agent: The advantage is that you collect benefits for a longer period of time. The disadvantage is your benefit is reduced.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know information for the benefits of my family. Where can I see the informations regarding this?[NEWLINE]agent: For more information, please visit \"Benefits For Your Family.\"[NEWLINE][BOUNDARY][NEWLINE]user: Will a U.S. Embassy be able to help me if I don't live in the U.S. anymore?[NEWLINE]agent: Yes, a U.S. Embassy or Consulate can provide you with more help on the matter.[NEWLINE][BOUNDARY][NEWLINE]user: Even if I don't qualify for benefits on someone else's record, can a family member still qualify for benefits on my record?"}
{"id": "superseg_train_4000", "dialogue": "user: I need to know what I need I was denied[NEWLINE]agent: sorry to hear that. If you were denied, you may request an appeal[NEWLINE]agent: Were you for sure denied?[NEWLINE]user: HOw can I request an appeal?[NEWLINE]agent:  If you disagree with the hearing decision you may request a review by Social Security s Appeals Council online.[NEWLINE]user: ok thank you[NEWLINE]agent: you may also request a review by Social Security s Appeals Council online[NEWLINE]user: Will the appeals coucil deny it?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations[NEWLINE]user: What if i think they are wrong[NEWLINE]agent: you can file a civil suit in a federal district court.[NEWLINE]user: How can I learn more"}
{"id": "superseg_train_4001", "dialogue": "user: what if you were denied?[NEWLINE]agent: Were you denied?[NEWLINE]user: can I appeal online?[NEWLINE]agent: You sure can[NEWLINE]user: Another note on the SSI application,\u00a0Is there any way I can get in touch with you? I'm in desperate need of some help.[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. Do you have a phone number for those hard of hearing? I have some issues with that.[NEWLINE]agent: Sure. Just call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: Can I call you instead of doing this report online?[NEWLINE]agent: Yes. You can do so by calling us toll-free at 1-800-772-1213.[NEWLINE]user: Should I contact social security before applying then?"}
{"id": "superseg_train_4002", "dialogue": "user: I need to know how to request a hearing for a non-medical determination.[NEWLINE]agent: Have you requested a reconsideration and received a non-medical determination letter from us that you want to appeal to?[NEWLINE]user: That's correct.[NEWLINE]agent: You can go online and request a non-medical hearing.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about steps to apply section. Is there a worksheet included in the starter?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Do you require a phone number for people who are deaf or hard of hearing?[NEWLINE]user: No, thanks. I don't know how you get that idea.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So, back to the topic at hand. What should I do after I have reviewed the kit and contacted social security?[NEWLINE]agent: You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE]user: But I should contact social security before that, right?"}
{"id": "superseg_train_4003", "dialogue": "user: How do I request a Reconsideration Online for a medical determination?[NEWLINE]agent: Was your disability claim recently denied for medical reasons?[NEWLINE]user: Yes, my disability claim was recently denied for medical reasons.[NEWLINE]agent: You can request an appeal online if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if the Appeals Council decides to review my case?[NEWLINE]agent: The Appeals Council will decide your case itself or return it to an administrative law judge for further review.[NEWLINE][BOUNDARY][NEWLINE]user: knows of a line where I can call to obtain information on appeals, in case I need help with my process[NEWLINE]agent: No problem. You can always call us toll-free at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And for the SSI application I need an appointment, correct?[NEWLINE]agent: Correct. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm hard of hearing? Do you have a number for that?"}
{"id": "superseg_train_4004", "dialogue": "user: I want to appeal a decision from Social Security[NEWLINE]agent: Is this for a non-medical determination?[NEWLINE]user: nope[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know what is going on with my hearing?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account.A my Social Security account is an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you have a my Social Security account?[NEWLINE]user: no, does it have to be all done online[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: could I call or when they give me a decision can I appeal online?[NEWLINE]agent: Yes, you can file an appeal by calling our toll - free number, 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 or contacting your local Social Security office.[NEWLINE]user: and I can fight if I disagree with the decision they give, right?"}
{"id": "superseg_train_4005", "dialogue": "user: Is there any way for me to check to see how my disability hearing is going?[NEWLINE]agent: Whether you applied online, by phone, or in an office, all you have to do to check is log on to your my Social Security account. A my Social Security account an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you have a my Social Security account?[NEWLINE]user: no I don't...I think[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I won't need it now, can I ask something else? If I get denied and I want a review, what does the Appeals Council do?[NEWLINE]agent: The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations.[NEWLINE][BOUNDARY][NEWLINE]user: ok perfect, how do I get information about the benefits they offer me for disability, how can I know if I qualify and what kind of help I can get?[NEWLINE]agent: you can use our Disability Planner.[NEWLINE]agent: Do you need to do the application in a language other than English?[NEWLINE]user: Can I do that? yes please, tell me more.[NEWLINE]agent: When using the online application you'll get the option to schedule an appointment to apply for benefits in your preferred language. Take into consideration that the online application is only available in English.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for the benefits if my previous application was denied?"}
{"id": "superseg_train_4006", "dialogue": "user: I was wondering how I can check my hearing status. I have a disability and am hard of hearing.[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account. A my Social Security account is an easy, convenient, and secure way to do business with us.[NEWLINE]agent: Do you NOT have an account yet?[NEWLINE]user: Yes, I don't have an account yet.[NEWLINE]agent: In that case you can create one today.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, after I sorted one more question. If I was to file an appeal for a review of a decision, can I do so by phone?[NEWLINE]agent: Yes, you can file an appeal by calling our toll-free number, 1-800-772-1213, or TTY 1-800-325-0778 or contacting your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: That's good, I would like a re-evaluation of my hearing, I think it is a lot worse than my doctor determined. Is it possible to request a hearing for a medical determination online?[NEWLINE]agent: Of course, you may request a hearing online.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Back to my appeal, can I request one?[NEWLINE]agent: Yes, you may request an appeal. Generally you have 60 days after you receive the notice of our decision to ask for any type of appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Splendid. And I can file a civil suit if I disagree, right?"}
{"id": "superseg_train_4007", "dialogue": "user: Hello, good morning. I'm a recently widower and needed to know something. My wife was receiving social security benefits, so what happens now with those incomes?[NEWLINE]agent: Did you say your wife was receiving benefits?[NEWLINE]user: Yeah, she was.[NEWLINE]agent: O.k. If that so, You must return the benefit received for the month of dead and any later months. So, if the deceased person received a benefit on July, you must return it on August.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Now I need to ask something else about Social Security beneficiary. What if the amount my ex-husband receives in Social Security is more in Social Security than my widower?[NEWLINE]agent: In this case, he would receive a combination of benefits that equal the amount.[NEWLINE]user: What if my ex-husband is entitled to his own retirement benefits?[NEWLINE]agent: He can then switch to his own retirement benefit.[NEWLINE]user: If my widower is receiving benefits from me, what happens when he reaches retirement age?[NEWLINE]agent: Once he reaches retirement, he can switch to his benefits at an unreduced rate.[NEWLINE]user: What happens to their benefits if my widower or ex-husband remarries?[NEWLINE]agent: If they remarry before the age of 60 or age 50, if disabled, he/she is not entitled to surviving spouse benefits while they are married.[NEWLINE][BOUNDARY][NEWLINE]user: How much would my family receive after my passing?"}
{"id": "superseg_train_4008", "dialogue": "user: How do I get started?[NEWLINE]agent: is anyone in your house deceased?[NEWLINE]user: yes[NEWLINE]agent: Ok thank you for that response.  If the deceased was receiving Social Security benefits, [35] you must return the benefit received for the month of death and any later months[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a lump sum[NEWLINE]agent:  the surviving spouse can still receive the lump - sum if, during the month the worker died[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Regarding the online tools, in order to qualify how many social security credits should I have?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability benefits?[NEWLINE]agent: It is important that you use our Disability Planner to expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough Social Security credits to qualify?"}
{"id": "superseg_train_4009", "dialogue": "user: Hi, I just lost my husband and would like to know if Social Security pays out any form of death benefit?[NEWLINE]agent: Yes Social Security does pay death benefits. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart was receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Are you the spouse or a child of the deceased?[NEWLINE]user: No I am not the spouse or a child of the deceased.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should be done, in accordance with Social Security requirements, when a family member dies?[NEWLINE]agent: You should call 1-800-772-1213 and speak to a Social Security representative between 7 am and 7 pm Monday through Friday or you can visit your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. I need to inquire about Survivors Planner now. Is it possible for me to look at survivor benefits as well?[NEWLINE]agent: Yes, you can use our Survivors Planner to learn how your family members are protected if you pass away.[NEWLINE][BOUNDARY][NEWLINE]user: and what if you can't help me online? what should I do then?[NEWLINE]agent: We can still help you if that happens. If we are not able to process your request, you will receive specific information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: sounds good,so I can find out about Social Security and retirement and other things?"}
{"id": "superseg_train_4010", "dialogue": "user: I need to inquire how much earnings does it require for a spouse to have earned to earn their four credits in a calendar year?[NEWLINE]agent: A spouse has earned their four credits for the year when they have reached $5,440.[NEWLINE]agent: Has your spouse earned $5,440 within this calendar year?[NEWLINE]user: My spouse has not yet reached that amount in earnings, no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do about benefits considering my spouse has just passed away?[NEWLINE]agent: You must return this month's benefits and any benefits you may receive in your spouse's name next month.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of Adult Disability Report? What if my spouse and I are no longer together?[NEWLINE]agent: Are you divorced from them?[NEWLINE]user: No we are merely separated.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How much is enough credits from work?"}
{"id": "superseg_train_4011", "dialogue": "user: Hi, Could you please explain to me how my spouse can earn Social Security benefits if I die?[NEWLINE]agent: A worker can earn up to four credits each year. As an example, in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.[NEWLINE]agent: Can you tell me is your spouse has earned $5,440 in a year?[NEWLINE]user: Yes my spouse earned $5,440.[NEWLINE]agent: If that is so then your spouse has earned her/his four credits for the year.[NEWLINE]user: I have another credit-related question for you. What exactly is it? Do I get my four credits if I make $5,440 for the year?[NEWLINE]agent: Yes, you have earned our four credits when you make $5,440 for the year.[NEWLINE]user: Can you explain how my spouse earns Social Security Survivors Benefits?[NEWLINE]agent: The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits, that is 10 years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount a family is entitled to receive?[NEWLINE]agent: The limit varies but it is generally between 150 to 180 percent of the basic benefit rate. If the sum of benefits payable to family members is greater than this limit the benefits will be reduced proportionately.[NEWLINE][BOUNDARY][NEWLINE]user: What additional factors can affect a widow's benefits?[NEWLINE]agent: There are several factor that can affect widow/widower's benefits. One of these is if they remarry before they reach the age of 60.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing I would like to know. Is there a payment from Social Security payable upon my death?[NEWLINE]agent: Yes there is a one-time payment of $255 which can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart and was receiving certain Social Security benefits on the deceased's record.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any additional info I need to know about whether other family members are eligible for benefits?"}
{"id": "superseg_train_4012", "dialogue": "user: Does Social Security pay death benefits?[NEWLINE]agent: Yes, a one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving Social Security benefits on the deceased's record.[NEWLINE]user: What if there is no surviving spouse to receive the benefit?[NEWLINE]agent: The payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate my retirement benefits?[NEWLINE]agent: Yes, you can use our retirement planner.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to help understand more about Social Security protection?"}
{"id": "superseg_train_4013", "dialogue": "user: What happens if the deceased received monthly benefits?[NEWLINE]agent:  If the deceased was receiving Social Security benefits  you must return the benefit received for the month of death and any later months.[NEWLINE]user: ok thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if you are a widow or widower?[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security, you can receive full benefits at full retirement age for survivors or reduced benefits as early as age[NEWLINE][BOUNDARY][NEWLINE]user: Are you not aware of this SSI? What if the adult child is already receiving SSI or disability compensation as a result of his or her own record?[NEWLINE]agent:  An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record[NEWLINE][BOUNDARY][NEWLINE]user: by the way do you know about disability benefits? Can you tell me the age indicated to apply for these benefits?[NEWLINE]agent: If you wish to apply for disability benefits as a survivor,  you can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the deceased received monthly benefits?[NEWLINE]agent:  If the deceased was receiving Social Security benefits,  you must return the benefit received for the month of death and any later months[NEWLINE][BOUNDARY][NEWLINE]user: are there any other exclusions?"}
{"id": "superseg_train_4014", "dialogue": "user:  How does a Spouse Earns Social Security Survivors Benefits[NEWLINE]agent: A worker can earn up to four credits each year[NEWLINE]agent: do you have a spouse that is deceased?[NEWLINE]user: yes[NEWLINE]agent:  When your spouse has earned $ 5,440,  they have earned their four credits for the year[NEWLINE][BOUNDARY][NEWLINE]user: Considering the child is 18 years old or above. How we will assess their disability, same way we will evaluate disability for adult?[NEWLINE]agent: Does that sound good?[NEWLINE][BOUNDARY][NEWLINE]user: What happens to the benefit if you are a widow or widower?[NEWLINE]agent: If you are the widow or widower of a person who worked long enough under Social Security you can :   receive full benefits at full retirement age for survivors or reduced benefits as early as age 60.[NEWLINE][BOUNDARY][NEWLINE]user: can you get A Special Lump-Sum Death Payment[NEWLINE]agent: If they were living apart  the surviving spouse can still receive the lump - sum if, during the month the worker died, they[NEWLINE][BOUNDARY][NEWLINE]user: what is a Survivors Benefit Amount[NEWLINE]agent: If the person who died was receiving reduced benefits,  we base your survivors benefit on that amount[NEWLINE]user: What if you are divorced?[NEWLINE]agent: One surviving parent 82 percent.   Two surviving parents 75 percent to each parent. Percentages for a surviving divorced spouse would be the same as above.[NEWLINE][BOUNDARY][NEWLINE]user: What if you had a minor or disabled child?"}
{"id": "superseg_train_4015", "dialogue": "user: How can my spouse earn social security survivors benefits?[NEWLINE]agent: A worker can earn up to four credits each year and in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.[NEWLINE]user: What happens when my spouse has earned $5,440 for the year?[NEWLINE]agent: When your spouse has earned $5440 for the year they have earned all four credits for the year.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Social Security. What exactly are Social Security credits?[NEWLINE]agent: They are credits earned through your work and when you pay Social Security[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the amount of spouse's benefit on my record is more than the widow's or widower's benefit on my Social Security record?[NEWLINE]agent: Is that's the case, they'll receive a combination of benefits which will total the higher amount in this instance[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have enough credits built up, do my children or spouse receive anything?[NEWLINE]agent: Your children and spouse can get benefits if you have credits built up for one and one-half years of work 6 credits in the three years just before your death[NEWLINE][BOUNDARY][NEWLINE]user: What if my surviving divorced spouse remarries?[NEWLINE]agent: They will continue to receive benefits on your Social Security record[NEWLINE]user: What if my surviving spouse will be in receipt of a non-Social Security pension in the future, are their benefits going to be affected?"}
{"id": "superseg_train_4016", "dialogue": "user: should i plan my retirement and my social security benefits?[NEWLINE]agent: are you a wido or widower?[NEWLINE]user: yes[NEWLINE]agent: ok great![NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about  Benefits Planner. Is it possible to apply for benefits online?[NEWLINE]agent:  Yes you can apply online for retirement benefits, disability benefits, or just Medicare[NEWLINE]user: I want to apply for retirement benefits[NEWLINE]agent: You may have to contact us by phone if we are not able to process your request[NEWLINE]user: Can I go to a SS office with a scheduled appointment?[NEWLINE]agent: If we are not able to process your request, ou will receive information on how to contact us by phone or schedule an appointment[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate for survivors or disablity benefits?"}
{"id": "superseg_train_4017", "dialogue": "user: Can you tell me if death benefits are available through Social Security?[NEWLINE]agent: Yes, a one time payment of $255 could be paid to the surviving spouse if living with the deceased or was receiving certain benefits.[NEWLINE]agent: Is there no surviving spouse?[NEWLINE]user: Yes, I would be the surviving spouse.[NEWLINE]agent: Then the payment would be made to a child that is eligible for benefits on the deceased records.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about SSDI benefits. How did you assess this?[NEWLINE]agent: We evaluate his or her disability the same way we would evaluate the disability for any adult[NEWLINE][BOUNDARY][NEWLINE]user: One more concern about the family members eligibility. Could you please inform me what family members would may be eligible?[NEWLINE]agent: Do you have a stepchild, grandchild, step grandchild, or adopted child could be eligible.[NEWLINE]user: Yes, I do have a child that is would be eligible.[NEWLINE]agent: Were there parents dependent on the deceased?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Then they are not eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already get benefits as a spouse?"}
{"id": "superseg_train_4018", "dialogue": "user: I need to know what to do with the checks a relative keeps getting after they have passed away[NEWLINE]agent: Was the deceased receiving Social Security benefits?[NEWLINE]user: yes there are checks[NEWLINE]agent: You will have to return the benefit received for the month of death and any later months?[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Social Security benefit for the widow of someone on benefits?[NEWLINE]agent: A one-time payment of $255 can be paid to the widow if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased\u2019s record.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere else I can get more details about how to apply?[NEWLINE]agent: Yes, there are.[NEWLINE]user: Will I be notified if you weren't able to process my request?[NEWLINE]agent: Yes, you will receive information on how to contact us to discuss it by phone or by appointment.[NEWLINE]user: As the spouse of a disabled worker, how old do I have to be to fill out a benefits application?"}
{"id": "superseg_train_4019", "dialogue": "user: is there a death benefit?[NEWLINE]agent:  A one-time payment of $ 255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record[NEWLINE]user: can a son get the payment?[NEWLINE]agent: If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Is it okay if I ask a follow-up question? What resources can I use to learn more?[NEWLINE]agent: You can visit our sites to request more information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Retirement Planner?[NEWLINE]agent: It consists of learning what is necessary to qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: So we recommend using the Survivor Planner.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the benefit?"}
{"id": "superseg_train_4020", "dialogue": "user: Hello there. The other day I was thinking in the future, and was asking about possible benefits my spouse could get, like survivor. Could you help me there?[NEWLINE]agent: Well, she can get those benefits earning credits, up to four each year. Those are credited for each $1,360 of wages or self-employment income.[NEWLINE]user: I see. Ad how much she would have to earn to get those four credits?[NEWLINE]agent: She would have to earn $5,440 to be credited with those four credits. That should repeat each year.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it, thanks for that. I heard other family members could be eligible for this kind of benefits, could you tell me which ones?[NEWLINE]agent: Do you have a stepchild, grandchild, step grandchild or adopted child?[NEWLINE]user: Yes, I have a grandchild.[NEWLINE]agent: Do you have any of your parents still alive?[NEWLINE]user: No, they're not.[NEWLINE]agent: Obviously, those can't get any benefit, as you may already guessed.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any chance that I can get benefits for my parents? What is the process of applying for benefits online?"}
{"id": "superseg_train_4021", "dialogue": "user: Can other family members be eligible? for Survivor benefits[NEWLINE]agent: Yes, do you want to know which family members may be eligible?[NEWLINE]user: yes[NEWLINE]agent: Do you have a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: if I have[NEWLINE]agent: Do you have parents alive?[NEWLINE]user: Unfortunately not[NEWLINE]agent: for now, only your stepchild, grandchild, grandchild or adoptive child may receive the benefit[NEWLINE][BOUNDARY][NEWLINE]user: in case of a widow or widower?[NEWLINE]agent: You should know that a widow or widower can start receiving a benefit at a reduced rate, and then, at full retirement age, switch to the other benefit at a non-reduced rate.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I'd like to learn more about Social Security; can you give me an estimate for survivors or disability benefits?"}
{"id": "superseg_train_4022", "dialogue": "user: How do I plan for disability?[NEWLINE]agent: Do you have a disability?[NEWLINE]user: yes[NEWLINE]agent: In general we pay monthly benefits to people who are unable to work for a year or more because of a disability.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for Disability and Supplemental Security Income. How do you pay for disability benefits?[NEWLINE]agent: We pay under two programs he Social Security disability insurance program our adult child also may qualify for benefits on your earnings record[NEWLINE][BOUNDARY][NEWLINE]user: What does the disablilty planner help find out?[NEWLINE]agent:  How you can qualify and apply for benefits and what happens if your application is approved[NEWLINE][BOUNDARY][NEWLINE]user: Is there information for Attorneys and third parties?[NEWLINE]agent: Yes there are some things you should know if you are an Advocate, Attorney, or Third Party Representative[NEWLINE]user: Yes I have an attorney helping me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can SS provide valuable help to me?"}
{"id": "superseg_train_4023", "dialogue": "user: Hi there, I 'm looking for some info about how a person may qualify for a disability benefit?[NEWLINE]agent: I understand you want to know about if you are eligible for disability?[NEWLINE]user: No, not me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets go over other question. What can you tell about if a disabled dult may be eligible for benefits?[NEWLINE]agent: It's possible, But for that, such adult must be disabled before age 22 and to have a deceased parent or such parent starts receiving retirement or disability benefits. It is considered a child's benefit because is paid on a parent Social Security record.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I will get a lump sum of payment from the social security benefits of my deceased parents?[NEWLINE]agent: the lump - sum can be paid to the worker 's child or children if, during the month the worker died, the child[NEWLINE][BOUNDARY][NEWLINE]user: ok, good to know, regarding disability benefits, when do I start to qualify? Right now I can't do my current job, would that be a good time to qualify?[NEWLINE]agent: Are you currently unable to perform any work?[NEWLINE]user: No, nothing like that, just being curious about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, please. I have this relative who have vision problems. How much is the monthly earnings she can get?[NEWLINE]agent: No problem. by 2019, those earning has limits for $2,040.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about how to submit. When will I be able to speak with a representative?"}
{"id": "superseg_train_4024", "dialogue": "user: How can I qualify for disability benefits?[NEWLINE]agent: are you looking to qualify for Social Security disability benefits?[NEWLINE]user: yes, that's correct.[NEWLINE]agent: The first requirement you must meet is to have worked in jobs covered by Social Security and then you must have a medical condition that meets Social Security's definition of disability.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about how to apply for benefits online. What resources can I use to learn more?[NEWLINE]agent: You can visit our sites to request more information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Retirement Planner?[NEWLINE]agent: It consists of learning what is necessary to qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: So we recommend using the Survivor Planner.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the benefit?"}
{"id": "superseg_train_4025", "dialogue": "user: How do people qualify for disability benefits?[NEWLINE]agent: Do you mean Social Security disability benefits?[NEWLINE]user: yes[NEWLINE]agent: Those that have worked in jobs that social security cover and have a medical condition that meets Social Security's definition of disability can qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: in order to be published Is there anything I can look up in terms of documents or publications?[NEWLINE]agent: Sure, you have quite a selection on that regard. For example, you have the following: Disability Benefits; What you need to know when you get social security disability benefits and lastly, How we decide if you still have a qualifying disability.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it written down. Say, can you tell me about average earnings for those visually disabled?[NEWLINE]agent: Sure, in the most recent year, 2019, average earnings were of $1220 or more per month and $2,040 or more per month if you're blind.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any kind of chance that i can keep my disability benefits even i go back to work?[NEWLINE]agent: Well, there are special rules that can help you to keep your cash benefits and Medicare while you test your ability to work. They are called \"work incentives\"[NEWLINE]user: Oh, that sounds nice. Where can i get more information about those?"}
{"id": "superseg_train_4026", "dialogue": "user: hello, please tell me about the qualifying process for the disability benefit.[NEWLINE]agent: Do you mean Social Security disability benefit?[NEWLINE]user: yes[NEWLINE]agent: first, the person who applies must have worked in jobs covered by Social Security. Then the person must have a medical condition that meets Social Security's definition of disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is the information need for Social Security disability and SSI different?[NEWLINE]agent: We ask you for the same information about your medical condition, work, and education history when apply for disability and SSI.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there for advocates, attorneys, and third parties?[NEWLINE]agent: If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an application do you know what is needed?[NEWLINE]user: Yes, I know what is needed for an Advocate, Attorney, or Third Party Representative.[NEWLINE]agent: Do you know things needed about Advocate, Attorney, or Third Party Represetative?[NEWLINE][BOUNDARY][NEWLINE]user: Can Social Security help me know if I have a safety net to fall back on should I become disabled."}
{"id": "superseg_train_4027", "dialogue": "user: How does one qualify?[NEWLINE]agent: Have you worked or have a medical condition?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if an adult child is disabled?[NEWLINE]agent: We send the application to the Disability Determination Services in your state that completes the disability decision for us[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question.  Is there a Social Security benefits for the recipient's widow?[NEWLINE]agent: A one-time payment of $255 can be paid to the widow if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased\u2019s record.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen to my dependent adult child's disability benefit when he marries?[NEWLINE]agent: If they are disabled,  they can speed up the application process if they complete an Adult Disability Report and have it available at the time of their appointment[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question in relation to the application procedures? Can you assist me with the problem by calling the number?[NEWLINE]agent: Of course. You can call us toll - free at 1 - 800 - 772 - 1213[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about Social Security disability benefits, how do I qualify?[NEWLINE]agent: To qualify for Social Security disability benefits, you must first have worked in jobs covered by Social Security[NEWLINE][BOUNDARY][NEWLINE]user: is my condition listed?"}
{"id": "superseg_train_4028", "dialogue": "user: Could you help me please, I need to know how to quality for disability benefits?[NEWLINE]agent: To qualify for Social Security disability benefits you would first have had to work in jobs that are covered by Social Security. Have you worked in jobs covered by Social Security?[NEWLINE]user: No I did not work in jobs covered by Social Security.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there not any special situations under which you can apply for disability benefits?[NEWLINE]agent: Yes there are some special situations but most people who receive disability benefits are workers who qualify on their own records and meed the work and disability requirements.  However, there are some situations you may not know about.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process for applying for child disability benefits?[NEWLINE]agent: You must complete an SSI Supplemental Security Income Application and register online.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, about the list of deactivation conditions. What is my condition that is on the list of deactivation conditions?[NEWLINE]agent: If you condition is found on the list you will receive benefits.[NEWLINE]user: Thanks for confirming. Is there a chance that some other member of my family would be eligible for assistance?[NEWLINE]agent: Yeah, under certain circumstances, certain family members are eligible, such as stepchild, grandchild, step grandchild or adopted child.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am on disability benefits and reach full retirement age? Do I receive disability payments and retirement benefits?[NEWLINE]agent: If you are receiving Social Security disability benefits when you reach full retirement age your disability benefits automatically convert to retirement benefits but the amount remains the same.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special rules for the blind?"}
{"id": "superseg_train_4029", "dialogue": "user: How does a person qualify?[NEWLINE]agent:  To qualify for Social Security disability benefits  you must first have worked in jobs covered by Social Security[NEWLINE]user: ok thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you do any other type of work?[NEWLINE]agent:  If you can t do other work,  we ll decide you are disabled[NEWLINE][BOUNDARY][NEWLINE]user: I require information about Social Security survivors benefits, does this benefit discs?[NEWLINE]agent: If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies,  you can be eligible to receive Social Security survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for any kind of occasion this happens. What if you can't work?[NEWLINE]agent:  we ll decide that you don t have a qualifying disability and your claim will be denied[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you a question about the Child Disability Study. What is the procedure for submitting an application?[NEWLINE]agent: You need to fill out the online Child Disability Report.  At the end of this report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about the Child Disability application process, what if you are working?[NEWLINE]agent:  If you are working in 2019 and your earnings average more than $ 1,220 a month[NEWLINE][BOUNDARY][NEWLINE]user: What if you are blind?"}
{"id": "superseg_train_4030", "dialogue": "user: Hi, how you doing?. I was told the other day that you can go for a disability revision, is that true?[NEWLINE]agent: Well, yes. We can review your case often in order to determine if you still are disabled. In that recgard, your benefits will continue as long as you keep this condition.[NEWLINE]agent: Have you received a medical improvement in your case recently?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How often you do that kind of revisions? Is that legit?[NEWLINE]agent: Of course, The law requires and enable us to review your case from time to time to verify that you are still disabled. Don't worry, we'll inform you when its time and about the results.[NEWLINE][BOUNDARY][NEWLINE]user: at once an unrelated question now. Could you give me a folleot or something with the rules of the company so as not to fail in any. What if my spouse worked under social security?[NEWLINE]agent: Is your spouse eligible for retirement benefits on his or her own record?[NEWLINE]user: No my spouse is not eligible for retirement benefits on their own record.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I qualify for Social Security disability benefits will be children also?[NEWLINE]agent: Yes, your children may qualify to receive benefits on your record if they are biological, adopted, or stepchild and maybe your grandchild.[NEWLINE][BOUNDARY][NEWLINE]user: If eligible on own record then we will pay that amount first only if it is a higher amount than what your benefit would be.[NEWLINE]agent: Yes that is correct that we would pay what equals the higher amount to your spouse.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my benefits if I am divorced?[NEWLINE]agent: Your ex-spouse may qualify for benefits on your record.[NEWLINE][BOUNDARY][NEWLINE]user: How will the sum of benefits be for my family?"}
{"id": "superseg_train_4031", "dialogue": "user: Can I eventually go back to work if I'm receiving disability benefits?[NEWLINE]agent: Most people do prefer to work instead of getting staying with a disability benefit. Is that your case?[NEWLINE]user: Not really, but I'm just curious about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: For how long can I continue to get the disability benefits?[NEWLINE]agent: In most cases, for as long as you are disabled.[NEWLINE]user: Are there any exceptions?[NEWLINE]agent: You could stop getting the benefits under certain circumstances, like if your health improves to the point that you are no longer considered disabled and can go back to work.[NEWLINE][BOUNDARY][NEWLINE]user: Can you recommend me publications to read more about disability beneftis?[NEWLINE]agent: Yes sure. You can read the publications Disability Beneftis, What you Need to Know When you Get Social Security and How we Decide if you Still Have a Qualifying Disability.[NEWLINE][BOUNDARY][NEWLINE]user: And about Social Security work incentives?"}
{"id": "superseg_train_4032", "dialogue": "user: can you help me with knowing about if they can take my benefits away and when they review my case?[NEWLINE]agent: your benefits will continue as long as you are disabled.How often we review your cases depends on whether your condition is expected to improve\u00a0How often we review your case\u00a0depends on whether your condition is expected to improve..[NEWLINE]agent: Is your condition expected to improve?[NEWLINE]user: no, that is why i want to know[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: are you just reviewing my case because you heard something?[NEWLINE]agent: The law requires that we review your case from time to time to verify that you are still disabled.We tell you if it is time to review your case and we also keep you informed about your benefit status.[NEWLINE][BOUNDARY][NEWLINE]user: my case is really going very well according to what I was informed. Oh, so if she also works under Social Security that has an effect on the benefit as well?[NEWLINE]agent: Yes, that is correct. His or her Social Security benefit on your record may be affected.[NEWLINE]user: I see. And if she didn't work under Social Security that would not be an issue, right?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: And when would benefits be payable for my spouse?"}
{"id": "superseg_train_4033", "dialogue": "user: What could make my disability benefits stop?[NEWLINE]agent: We have two things that can cause benefits to stop- your monthly income or returning to a substantial job.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work?[NEWLINE]agent: We would need to gather more information. Do you prefer to work over living off disability?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I learn about work incentives?[NEWLINE]agent: Yes, we have two documents.[NEWLINE]user: What are the documents called?[NEWLINE]agent: Working While Disabled and How Can We Help[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work part time?"}
{"id": "superseg_train_4034", "dialogue": "user: I need help understanding my disability benefits.[NEWLINE]agent: You will continue to have benefits as long as you are disabled.[NEWLINE]agent: Has your health improved?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to work?[NEWLINE]agent: Yes, but we do have limits on how much one can work and still receive benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of Prescription Drug Coverage? Is it important that I have health insurance?[NEWLINE]agent: You may be eligible for help with your prescriptions.[NEWLINE]user: Is there anything else regarding Medicare?[NEWLINE]agent: You may be able to receive health care services through private companies.[NEWLINE]user: How can I learn more?"}
{"id": "superseg_train_4035", "dialogue": "user: Good afternoon. I've been on disability status for a while, but it's probable that i get clear to go back to my normal activities. I would like to know if there is some special info about this regard?[NEWLINE]agent: Are you concerned about your disability incomes?[NEWLINE]user: No, nothing like that, but i would like to know, well, if there is those considerations.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Look, i'm not trying to get some advantage, just heard that there was something called work incentives. Anyway, where can i get more information about this topic?[NEWLINE]agent: No problem, If you're interested into getting more information about this, you can read the following document: Working while disabled: How we can help you.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll look for it. Anything else like this?[NEWLINE]agent: Sure thing. You can also check the following publications for more inside info: Disability Benefits; What you need to know when you get Social Security Disability Benefits; and How we decide if you still have a qualifying disability.[NEWLINE]user: Quite a list, huh?. So, this publications will help me out to solve my doubts?[NEWLINE]agent: They should suffice most of your doubts, yeah.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, then i'll definitely look for them. Now, a last question, I heard about a substantial level or something like that, related to stop the benefits, could you tell me more?"}
{"id": "superseg_train_4036", "dialogue": "user: I need to review my benefits for disablity[NEWLINE]agent: Has there been a change in your health condition?[NEWLINE]user: Does my benefit change with improvement?[NEWLINE]agent: We will review your case of your current condition within 6 - 18 months after your benefit started[NEWLINE][BOUNDARY][NEWLINE]user: How do you decide if I still qualify[NEWLINE]agent: read How We Decide if You Still Have a Qualifying Disability[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for some further information regarding benefits, specifically whether I need an account to apply online for benefits?[NEWLINE]agent: You will be asked to create one if you don't already have one.[NEWLINE][BOUNDARY][NEWLINE]user: Can younger people qualify for disability?[NEWLINE]agent: Yes, younger people may have earned work credits for disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivor's benefits?[NEWLINE]agent: You can use the survivors planner to learn what protections your family has.[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for retirement benefits?"}
{"id": "superseg_train_4037", "dialogue": "user: Hi, i've been on disability for some time, and I was wondering what could happen to my benefits if I go back to work?[NEWLINE]agent: Are you willing to go back to work?[NEWLINE]user: Yeah, of course. If  i get the approval, i'll go.[NEWLINE]agent: That's good, because if you're like most of people, you'll definitely will rather go to work before try to live on disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on how does Social Security determine if an adult child is disabled and eligible for disability benefits?[NEWLINE]agent: Is the child 18 years old or older?[NEWLINE]user: yes, of course.[NEWLINE]agent: Their disability is evaluated the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state and they complete the disability decision for us.[NEWLINE][BOUNDARY][NEWLINE]user: What if the adult child is already receiving disability benefits in his own record?[NEWLINE]agent: He still should check if he can get benefits on his parent's record. Higher benefits might be payable and he could be entitled to receive Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: In what is based on the benefits I get from Social Security?"}
{"id": "superseg_train_4038", "dialogue": "user: Would I get any Social Security payment as a survivor from the death of my wife?[NEWLINE]agent: You'll get a one-time payment of 255$ if you were living with the deceased, or if you were living apart from her, you'll receive the payment if you were already receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Do you want to know who would receive the benefits in case there's no surviving spouse?[NEWLINE]user: Not needed, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know now about surviving parents.[NEWLINE]agent: In the case of a dependent parent, who's at least 62 years old, of a worker who dies, the parent may be eligible to receive Social Security survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to apply for benefits online. Do I need an account to apply online?[NEWLINE]agent: You will be asked to create one if you don't already have one.[NEWLINE][BOUNDARY][NEWLINE]user: Can younger people qualify for disability?[NEWLINE]agent: Yes, younger people may have earned work credits for disability protection.[NEWLINE][BOUNDARY][NEWLINE]user: What about survivor's benefits?[NEWLINE]agent: You can use the survivors planner to learn what protections your family has.[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for retirement benefits?"}
{"id": "superseg_train_4039", "dialogue": "user: What should I do if a deceased family member received monthly benefits?[NEWLINE]agent: Were the deceased receiving monthly Social Security benefits?[NEWLINE]user: Yes, he was.[NEWLINE]agent: then all the payments received the month of his death and after must be returned to Social Security.[NEWLINE][BOUNDARY][NEWLINE]user: Who can receive the survivor benefits?[NEWLINE]agent: Family members that can receive the benefits include a widow or widower at least age 60 (50 if disabled), a surviving divorced spouse, etc.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I have to earn for my family members to get Social Security benefits after my death?[NEWLINE]agent: It depends on your age when you die, but nobody needs more than 40 credits and 10 years of work to be eligible for any social security benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to calculate how much my family would get if I die right now?[NEWLINE]agent: You can use our online Benefit Calculators for an estimate.[NEWLINE][BOUNDARY][NEWLINE]user: And what if my widow remarries and her current husband is also a Social Security beneficiary with a higher amount on his record?.[NEWLINE]agent: In that case, she should apply to her current husband benefits and the amount she'd get would be a combination of benefits that equals the higher amount.[NEWLINE]user: So it would be recommendable that she applies for her current husband Social Security benefits too."}
{"id": "superseg_train_4040", "dialogue": "user: we had someone pass away and I want to know about what to do[NEWLINE]agent: was the deceased receiving Social Security benefits and are you the surviving spouse?[NEWLINE]user: no I'm not but they were getting benefits[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I wanted to ask about survivor benefits?[NEWLINE]agent: These are two examples of what a survivor would receive; Widow or widower, full retirement age or older 100 percent of the deceased worker 's benefit amount. and Widow or widower age 60 full retirement age 71 to 99 percent of the deceased worker 's basic amount[NEWLINE][BOUNDARY][NEWLINE]user: thanks I am super clear with the examples. Is there any other stipulation?[NEWLINE]agent: there are some situations you may not know about  If You 're Blind Or Have Low Vision - How We Can Help If You Are The Worker 's Widow Or Widower  Benefits For A Disabled Child   Benefits for Wounded Warriors & Veterans[NEWLINE][BOUNDARY][NEWLINE]user: Another question about survivor benefits, what if they were actually receiving benefits and someone got them after the person dies?[NEWLINE]agent: They will have to return the benefit received for the month of death and any later months. For example, if the person died in July then you must return the benefits paid in August. How the benefits are returned depends on how the deceased received benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I think I have other things that I need to know. What happens if I remarry before you turn 60, or 50 and disabled?[NEWLINE]agent: You cannot receive benefits as a surviving spouse while you are married.[NEWLINE][BOUNDARY][NEWLINE]user: Can the kids get a lump payout or will it be different if the survivor is not the spouse?[NEWLINE]agent: In that case a lump - sum can be paid to the worker's child or children if,during the month the worker died the child was already receiving benefits on the worker's record or became eligible for benefits upon the worker's death.[NEWLINE][BOUNDARY][NEWLINE]user: okay and I read about the deceased not having enough credits or something and paid benefits, so can you tell me more?[NEWLINE]agent: Benefits can still be paid to the worker 's children and the surviving spouse who is caring for the children even if the worker didn't have the required number of credits.They can get benefits if the worker has credit for one and one - half years of work in the three years just before their death.Each person s situation is different and you need to talk to a Social Security claims representative about your choices[NEWLINE][BOUNDARY][NEWLINE]user: can other people and not just the biological kids be eligible for benefits?"}
{"id": "superseg_train_4041", "dialogue": "user: Hi. I am trying to learn about social security payments after a spouse's death.[NEWLINE]agent: Sure. If you were receiving benefits on the deceased's records, you can receive $225.[NEWLINE]agent: Is there a surviving spouse?[NEWLINE]user: There is no surviving spouse.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me learn about a child's benefit?[NEWLINE]agent: A child may be eligible for social security survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about information regarding the Retirement Benefits? Could you please explain what the Retirement Planner is and how do I use it??[NEWLINE]agent: It consists of learning what is necessary to qualify for the benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: So we recommend using the Survivor Planner.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the benefit?"}
{"id": "superseg_train_4042", "dialogue": "user: Can you tell me how many Social Security credits my wife can earn every year?[NEWLINE]agent: A worker can earn up to four credits each year\u00a0 For instance, In 2019 your wife can earn one credit for each $ 1,360 of wages or self - employment income.[NEWLINE]user: So she needs to make over $5000 to get her 4 credits?[NEWLINE]agent: When your wife has earned $ 5,440 she will have earned her four credits for the year[NEWLINE][BOUNDARY][NEWLINE]user: can parents get benefits if a child they live with dies?[NEWLINE]agent: Are these dependent parents?[NEWLINE]user: yes they are[NEWLINE]agent: Okay, so If you are the dependent parent who is at least age 62 of a worker who dies\u00a0you may be eligible to receive Social Security survivors benefits.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, can my spouse apply for benefits?[NEWLINE]agent: You may qualify if your spouse is a retired worker.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an estimate on the benefits?[NEWLINE]agent: I can send a link to you that has a benefit calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have information on planning for future benefits?"}
{"id": "superseg_train_4043", "dialogue": "user: How would my wife earn social security survivor's benefits?[NEWLINE]agent: She can earn up to 4 credits per year. That means that your wife can earn one credit for each 1360$ of wages (as in 2019) or self-employment income.[NEWLINE]agent: Do you want to know more about the credits per year?[NEWLINE]user: Yes, please.[NEWLINE]agent: So, as I said, is 1 credit for every 1360$ she earns so she'd get her fourth credit when she has earned 5440$ and that would complete her 4 credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: What if I marry after I've reached the age of 60?[NEWLINE]agent: your new marriage will not affect your eligibility for survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now for DEA Survivors and Dependents Educational Assistance Program Am I Eligible for Educational Benefits?[NEWLINE]agent:  If you do not meet the legal definition of blindness,  you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if my parents are eligible to receive Social Security Survivor benefits?[NEWLINE]agent: Are you the dependent parent?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits are needed to provide benefits for survivors?[NEWLINE]agent: That depends on the age of the workers the moment they die. But, no one needs more than 40 credits in 10 years of work to be eligible for any Social Security benefit.[NEWLINE][BOUNDARY][NEWLINE]agent: Have any of your family members died recently?"}
{"id": "superseg_train_4044", "dialogue": "user: if a spouse passes, how do they earn benefits?[NEWLINE]agent:  A worker can earn up to four credits each year[NEWLINE]agent: Do you have a passed spouse?[NEWLINE]user: yes[NEWLINE]agent: My condolences.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out four credits every year agent: Do you have a past spouse? How do I get married after turning 60?[NEWLINE]agent: your new marriage will not affect your eligibility for survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: Might I ask a follow-up question about the eligibility of my family members, do I get something for my minor child?[NEWLINE]agent: If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies[NEWLINE]user: oh ok[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the limits a survivor can earn[NEWLINE]agent: you will continue to qualify for benefits on your deceased spouse 's Social Security record[NEWLINE]user: Good to know, and what should be done if the adult child is already receiving SSI or disability benefits on their own record?"}
{"id": "superseg_train_4045", "dialogue": "user: How does a spouse earn survivors benefits?[NEWLINE]agent: A worker can earn up to four credits each year[NEWLINE]agent: Are you a widow/widower?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if a person already gets survivors benefits?[NEWLINE]agent:  If you already receive benefits as a spouse, your benefit will automatically convert to survivors benefits after we receive the report of death.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out about social security protection for my financial future and which ones may be eligible for me and my family, can I apply for this online?[NEWLINE]agent: Do you want to apply for benefits online?[NEWLINE]user: Yes, I want to apply for benefits online.[NEWLINE]agent: You can complete your application online.  You will need to agree to terms of service and create a log in.[NEWLINE]user: What happens if you are a spouse or divorced spouse of a retired or disabled worker?"}
{"id": "superseg_train_4046", "dialogue": "user: I was wondering if social security also pays death benefits? Does it?[NEWLINE]agent: Yes, it does. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record.[NEWLINE]agent: Is there a surviving spouse?[NEWLINE]user: No, I wasn't talking about an actual case. I've just been curious about that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, who can receive benefits then?[NEWLINE]agent: Certain family members may be eligible to receive monthly benefits, for example a widow or widower age 60 or older, age 50 or older if disabled. Or a surviving divorced spouse.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about applying for benefits.[NEWLINE]agent: If applying for disability benefits on a deceased worker s record, they can speed up the application process if they complete an Adult Disability Report and have it available at the time of their appointment. What if my spouse and I are no longer married?[NEWLINE]user: No we are merely separated.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How much is enough credits from work?"}
{"id": "superseg_train_4047", "dialogue": "user: hi can you tell me how I get started?[NEWLINE]agent: are you the survivor?[NEWLINE]user: yes[NEWLINE]agent:  If the deceased was receiving Social Security benefits, you must return the benefit received for the month of death and any later months[NEWLINE]user: wil lI have to return the money?[NEWLINE]agent: you must return the benefits paid in August[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about Online tools. How many Social Security credits do you have to have to qualify?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability benefits?[NEWLINE]agent: It is important that you use our Disability Planner to expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough Social Security credits to qualify?"}
{"id": "superseg_train_4048", "dialogue": "user: I had a question about who in the family can get survivor benefits from the Social Security Administration[NEWLINE]agent: Would you like to know which family members may be eligible for survivors benefits?[NEWLINE]user: I would really like to know if I am one of those eligible if I lived with someone that died but I'm not their child[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child?[NEWLINE]user: no[NEWLINE]agent: You are not eligible for survivors benefits[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question about the Benefits Planner?  Is it possible to apply for benefits online?[NEWLINE]agent: Do you want to apply for benefits online?[NEWLINE]user: Yes, I want to apply for benefits online.[NEWLINE]agent: You can complete your application online.  You will need to agree to terms of service and create a log in.[NEWLINE]user: What happens if you are a spouse or divorced spouse of a retired or disabled worker?"}
{"id": "superseg_train_4049", "dialogue": "user: I would like to know if Social Security pays death benefits?[NEWLINE]agent: Yes A one-time payment of $ 255 can be paid to the surviving spouse if he or she lived with the deceased; or, if you lived separately, you were receiving certain Social Security benefits on the deceased's record.[NEWLINE]user: and if there is no surviving spouse?[NEWLINE]agent: in this case payment is made to a child who is eligible for benefits in the registry of the deceased in the month of death[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, what documents would i need to apply?[NEWLINE]agent: Well, required documentation would depend on the benefit you will be applying, for example, Widows / Widower or surviving divorced spouse's benefits or child's benefits.[NEWLINE]agent: Are you in possession of all documentation?[NEWLINE]user: Yeah, i've been collecting those for a while."}
{"id": "superseg_train_4050", "dialogue": "user: Can other family members be eligible? for Survivors benefits[NEWLINE]agent: Do you want to choose another family member?[NEWLINE]user: yes[NEWLINE]agent: Do you want to choose a stepchild, grandchild, grandchild, or foster child?[NEWLINE]user: yes adoptive son[NEWLINE]agent: ok and your father is over 62 years old?[NEWLINE]user: not[NEWLINE]agent: his parents cannot be chosen[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more regarding stepparent. Is it possible for my stepfather to receive benefit as well?[NEWLINE]agent: He can if he became your stepfather before you turned 16.[NEWLINE][BOUNDARY][NEWLINE]user: How much my family members can get from the benefits?[NEWLINE]agent: there's a limit to the amount they can receive each month, but it varies. Normally is equal to between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: is the sum payable to your family members greater than this limit?[NEWLINE]user: no, it isn't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the credits I can earn through Social Security.[NEWLINE]agent: You can get up to four credits each year. You get 1 credit for every 1,360$ you earn during the year.[NEWLINE][BOUNDARY][NEWLINE]user: How much money would my survivors receive?"}
{"id": "superseg_train_4051", "dialogue": "user: who can get survivors benefits?[NEWLINE]agent: Did you want to know which family members may be eligible for survivors benefits?[NEWLINE]user: yes can anyone other than spouses, their children and parents get them?[NEWLINE]agent: Are you a stepchild, grandchild, step grandchild, or adopted child?[NEWLINE]user: no[NEWLINE]agent: You are not eligible for survivors benefits.[NEWLINE]user: I still need to find out about Maximum Family Amount. How much will my family members get in benefits?[NEWLINE]agent: there's a limit to the amount they can receive each month, but it varies. Normally is equal to between 150 and 180 percent of the basic benefit rate.[NEWLINE]agent: is the sum payable to your family members greater than this limit?[NEWLINE]user: no, it isn't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me about the credits I can earn through Social Security.[NEWLINE]agent: You can get up to four credits each year. You get 1 credit for every 1,360$ you earn during the year.[NEWLINE][BOUNDARY][NEWLINE]user: How much money would my survivors receive?"}
{"id": "superseg_train_4052", "dialogue": "user: Hey, how's everything?. I need some information about how can I apply online for medicare and nothing else?[NEWLINE]agent: Sure thing. You can apply online for Medicare even if you're not ready to retire. For that you can use our online application, investing less than 10 minutes on that.[NEWLINE]user: Oh yeah, i saw the thing online but wanted to be sure. I'm glad i can. Look in any case, where can i get more information about this topic?[NEWLINE]agent: You can visit our Applying for Medicare Only Before you Decide section.[NEWLINE][BOUNDARY][NEWLINE]user: It is good to know, do you know about the tax return for the year 2018? What if we use the data from fiscal year 2017?[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about all this?[NEWLINE]agent: Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?[NEWLINE]user: No, not specifically. I was just asking in general.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Say, what if I'm single and filed an individual tax return?"}
{"id": "superseg_train_4053", "dialogue": "user: Good afternoon, how are you?. Look, i 'm searching for info about medicare, what can you tell me?[NEWLINE]agent: I'm fine thanks. And sure, no problem. Medicare is our country's health insurance program for people who is age 65 or older, although certain people under that age can qualify for the program too, including those with disability or organ failure.[NEWLINE]agent: Do you want to learn more?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good, you can then read more in our Medicare publication.[NEWLINE][BOUNDARY][NEWLINE]user: OK. Look i wanted to sign up for medicare but missed he enrollment last time, where can i get another chance?[NEWLINE]agent: Don't worry, you can try again and enroll from January 1 through March 31, After that your coverage will start on July 1.[NEWLINE][BOUNDARY][NEWLINE]user: And what about something called Special Enrollment Period?[NEWLINE]agent: Yeah, that falls in when you have medical insurance coverage under a group health plan. IN that case, you may not need to apply for Medicare part B at age 65, qualifying for SEP instead.[NEWLINE]user: OK, so i understand than this can replace Medicare part B, isn't?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll take that into account. Now, what can you tell me about applying for medicare?[NEWLINE]agent: Are you effectively to apply for medicare?[NEWLINE]user: No, no right now, just want to know more.[NEWLINE]agent: Are you interested in enroll you in Part B later?[NEWLINE]user: Yeah, i think it is the better to do."}
{"id": "superseg_train_4054", "dialogue": "user: How doI apply?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire.[NEWLINE]user: Can I apply for both?[NEWLINE]agent:  When you apply for Medicare,you can sign up for Part A Hospital Insurance and Part B Medical Insurance[NEWLINE][BOUNDARY][NEWLINE]user: Medicare Premiums: Rules For Higher-Income Beneficiaries is a related subject. I see what you mean. What are the monthly rates for Medicare in 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: Are you single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: No, to both.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about my tax return?[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: Sure, why not?"}
{"id": "superseg_train_4055", "dialogue": "user: If I am not ready to retire, can I still apply?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire[NEWLINE]user: Do I need to enroll in part a and B?[NEWLINE]agent: You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about form SSA 44. How much are the monthly Medicare premiums for 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60[NEWLINE]agent:  you re single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: yes[NEWLINE]agent: the following chart applies to you[NEWLINE][BOUNDARY][NEWLINE]user: If i filed a federal income tax return for the year in question[NEWLINE]agent: you need to show us your signed copy of the return. Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event.[NEWLINE]user: If i filed a federal income tax return for the year in question"}
{"id": "superseg_train_4056", "dialogue": "user: How can I apply online for Medicare?[NEWLINE]agent: You can use our online application.[NEWLINE]agent: Do you need more information about applying for Medicare and delaying retirement benefits?[NEWLINE]user: No, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And for those already enrolled in Medicare what they can do online with it?[NEWLINE]agent: they can get information and services and manage their benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Other concern about the Medicare premium. What are its monthly premiums for 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: Are you single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: No, to both.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about my tax return?[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: Sure, why not?"}
{"id": "superseg_train_4057", "dialogue": "user: Hello, I was wondering when I should sign up for Medicare. I'm not sure how this affects my benefits.[NEWLINE]agent: Of course. We recommend you to sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits. You can opt out of receiving cash retirement benefits now once you are in the online application, then you can apply online for retirement benefits later.[NEWLINE]agent: Are you currently choosing not to enroll in Medicare Part B?[NEWLINE]user: Yes, I  wanted to do so at a later point of time.[NEWLINE]agent: In this case your coverage may be delayed and you may have to pay a higher monthly premium for as long as you have Part B. Your monthly premium will go up 10 percent for each 12-month period you were eligible for Part B, but didn't sign up for it, unless you qualify for a \"Special Enrollment Period\".[NEWLINE][BOUNDARY][NEWLINE]user: Interesting, I didn't know that. Oh, and what is this \"Special Enrollment Period\" you mentioned?[NEWLINE]agent: Before I explain this, do you have medical insurance coverage under a group health plan based on your or your spouse's current employment?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, what are the advantages of applying for Medicare online?[NEWLINE]agent: Using the online Medicare application has a number of benefits. You can avoid trips to your Social Security Office, saving you time and money, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways to enroll?"}
{"id": "superseg_train_4058", "dialogue": "user: Can a person apply online for medicare only?[NEWLINE]agent: have you enrolled in medicare?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online for medicare?[NEWLINE]agent: are you at least 64 years and nine months?[NEWLINE][BOUNDARY][NEWLINE]user: are there other enrollment options?[NEWLINE]agent: You can also apply  By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: I am not currently getting social security retirement can I still apply?[NEWLINE]agent: yes[NEWLINE]user: Who can apply for Medicare online?"}
{"id": "superseg_train_4059", "dialogue": "user: Could you please explain what a the Special Enrollment Period is?[NEWLINE]agent: Before explaining what SEP is could you please tell me if you have medical insurance coverage under a group health plan based on your or your spouse's current employment?[NEWLINE]user: No neither I nor my spouse have medical insurance coverage under a group health plan.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If the SEP applied to me at what age would I have to apply for Medicare Part B?[NEWLINE]agent: You would not have to apply for Medicare Part B at age 65.[NEWLINE][BOUNDARY][NEWLINE]user: At what age can I apply for Medicare online?[NEWLINE]agent: You would be able to apply for Medicare online when  you are at least 64 years and 9 months old.[NEWLINE][BOUNDARY][NEWLINE]user: What is the initial enrollment period?[NEWLINE]agent: Your initial enrollment period begins three months before your 65th birthday, includes the month you turn 65 and ends three months after your birthday.[NEWLINE][BOUNDARY][NEWLINE]user: Can  you please explain what happens to my application after I apply for benefits?"}
{"id": "superseg_train_4060", "dialogue": "user: how doI apply online for medicare?[NEWLINE]agent: Did you know medicare sent out new cards?[NEWLINE]user: no I did not[NEWLINE]agent: what if i did not receive my medicare card?[NEWLINE]user: ok thanks[NEWLINE]agent: you are welcome[NEWLINE][BOUNDARY][NEWLINE]user: What factors would Social Security use to determine whether you pay a Higher Premium?. Do they employ this method for federal tax return?[NEWLINE]agent: Of course, it is also worth noting that they use the most recent that the IRS provides us.[NEWLINE]agent: You generally have to pay higher premiums.[NEWLINE]user: Well, what else can you tell me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if income has decreased?"}
{"id": "superseg_train_4061", "dialogue": "user: I'm here for some medicare benefits without retiring help[NEWLINE]agent: And you would like to learn more about applying for Medicare online?[NEWLINE]user: yes[NEWLINE]agent: You can apply for Medicare\u00a0online even if you are not ready to retire. It takes less than 10 minutes to use our online application to sign up for Medicare.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about Medicare Premiums. What will the monthly Medicare premiums be in 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60[NEWLINE]agent:  you re single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: yes[NEWLINE]agent: the following chart applies to you[NEWLINE][BOUNDARY][NEWLINE]user: If i filed a federal income tax return for the year in question[NEWLINE]agent: you need to show us your signed copy of the return. Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event.[NEWLINE]user: If i filed a federal income tax return for the year in question"}
{"id": "superseg_train_4062", "dialogue": "user: I'd like to learn about Medicare[NEWLINE]agent: Are you looking to apply for Medicare?[NEWLINE]user: I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for new Medicare cards?[NEWLINE]user: Yes.[NEWLINE]agent: Are you looking to protect your identity?[NEWLINE]user: Yes, that's it.[NEWLINE]agent: You should receive a new Medicare card.[NEWLINE][BOUNDARY][NEWLINE]user: What if my current earnings are significantly lower? Because of the economic decline, my income has reduced.[NEWLINE]agent: In that case you should contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: I'll put that on my list. So what should I do if I have a limited income?"}
{"id": "superseg_train_4063", "dialogue": "user: I would like to learn about Medicare benefits.[NEWLINE]agent: Are you looking to apply online?[NEWLINE]user: I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you receive your new Medicare card?[NEWLINE]user: I am looking through my mail for it.[NEWLINE]agent: Did you know that we sent new cards to help with identity protection?[NEWLINE]user: I did not realize that.[NEWLINE]agent: Did you receive your card?[NEWLINE]user: Yes, I just found it in my mail.[NEWLINE]agent: If you need to make any corrections, like to your mailing address, you can do so online.[NEWLINE]user: Why do I have a new Medicare number?"}
{"id": "superseg_train_4064", "dialogue": "user: Can you help me and tell me where should I begin?[NEWLINE]agent: You can apply online for Medicare even if you are not ready to retire.   [4] Use our online application to sign up for Medicare[NEWLINE]user: ok thank you[NEWLINE]agent:  You can apply online for Medicare even if you are not ready to retire.s   [4] Use our online application to sign up for Medicare[NEWLINE]user: Where can i get more information on this?[NEWLINE]agent: visit Applying for Medicare Only Before You Decide[NEWLINE]user: What is the process for determining the monthly adjustment amount if you have a higher income?[NEWLINE]agent: It consists of establishing the additional amount by adjusting the monthly income.[NEWLINE][BOUNDARY][NEWLINE]user: What if a federal tax return was filed?[NEWLINE]agent: You must submit a signed copy of the statement.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if you modified your tax return?"}
{"id": "superseg_train_4065", "dialogue": "user: Hello, I have a question regarding my Medicare benefits. Can you help me out?[NEWLINE]agent: Of course. Do you want to know more about how to apply online for Medicare?[NEWLINE]user: Yes, that was one of the things I have been wondering about. Care to explain?[NEWLINE]agent: Gladly. You can apply online for Medicare even if you are not ready to retire. Simply use our online application to sign up for Medicare, it takes less than 10 minutes.[NEWLINE]agent: Do you want more information about applying for Medicare and delaying retirement benefits?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You just said that I can apply online for Medicare. So I can do this over the Internet?[NEWLINE]agent: Yes, you can apply online for Medicare. All you need to do is use our online application to sign up.[NEWLINE]user: Sounds good, it will save me a long drive. What documents and information will I need for the application?[NEWLINE]agent: To see a complete list of what you need for the application, go to the Checklist For The Online Medicare, Retirement, And Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding Medicare, what if you ever stayed with someone and filed a different tax return?"}
{"id": "superseg_train_4066", "dialogue": "user: I would like to learn more about Medicare benefits.[NEWLINE]agent: Do you want to find out how to apply online for Medicare?[NEWLINE]user: No, that's not what I want to know.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to learn more about new Medicare cards then?[NEWLINE]user: Yes, that's it. Tell me about the new Medicare cards![NEWLINE]agent: Of course. Do you want to protect your identity?[NEWLINE]user: No, it's not because of that why I'm asking.[NEWLINE]agent: Did you NOT receive your new Medicare card yet?[NEWLINE]user: Well yes, I haven't received one yet.[NEWLINE]agent: In that case there may be something that needs to be corrected, like your mailing address. You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I'm eligible for Medicare at age 65? When can I enroll?[NEWLINE]agent: Well, your initial enrollment period begins three months before your 65th birthday, includes the month you turn age 65, and ends three months after that birthday.[NEWLINE][BOUNDARY][NEWLINE]user: So all I need to do is to finish and submit my application?"}
{"id": "superseg_train_4067", "dialogue": "user: how does a person apply for medicare benefits?[NEWLINE]agent: are you applying for just medicare?[NEWLINE]user: no i am asking for a friend[NEWLINE][BOUNDARY][NEWLINE]agent: Did you get a new medicare card?[NEWLINE]user: yes[NEWLINE]agent: thanks for the reply. do you have any other questions?[NEWLINE]user: no I don't but thank you[NEWLINE]agent: Are you sure you got the new medicare card?[NEWLINE]user: no i am not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for Medicare online?"}
{"id": "superseg_train_4068", "dialogue": "user: How do I apply to medicare?[NEWLINE]agent: do you have an online account?[NEWLINE]user: yes[NEWLINE]agent: ok great just log into the account[NEWLINE]agent: does that answer your questions?[NEWLINE]user: yes[NEWLINE]agent: ok great[NEWLINE][BOUNDARY][NEWLINE]user: what is medicare?[NEWLINE]agent: Medicare is our country s health insurance program for people age 65 or older.[NEWLINE][BOUNDARY][NEWLINE]user: Why apply for Medicare online?[NEWLINE]agent:  You can: Avoid trips to your Social Security Office, saving you time and money[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?"}
{"id": "superseg_train_4069", "dialogue": "user: Oh,hi. I need some info. I was told that i need to change some personal information, like my address, so i wanted to know about it.[NEWLINE]agent: Very well. Can you tell me if aside address, you were asked to change your telephone number?[NEWLINE]user: Well, no, not exactly, i was told that i would need to change something, not know what specifically.[NEWLINE][BOUNDARY][NEWLINE]agent: I see. In any case, would you like me to tell you about how you can change your address?[NEWLINE]user: Yes, please, Very kind of you.[NEWLINE]agent: Before that, Do you have any social security benefits, such as retirement, survivors or disability?[NEWLINE]user: Yeah, i'm receiving one of those. i'm with retirement.[NEWLINE]agent: Good. Then you can update your contact information easy peasy, just following few steps: Log in to My Social Security and Select the My Profile Link on the right side of the screen.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. I also have a concern about direct deposit. Is it safe to receive my benefits through direct deposit?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE]user: How do I set up my account for direct deposit?"}
{"id": "superseg_train_4070", "dialogue": "user: How can I change my address?[NEWLINE]agent: Do you want to change the address on Social Security?[NEWLINE]user: Yes[NEWLINE]agent: Did you move and are currently receiving benefits or enrolled in Medicare?[NEWLINE]user: I haven't moved yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But in case I move in the future I want to know how to do it.[NEWLINE]agent: Ok, you can update your contact information by logging in your my Social Security account and then selecting My Profile link on the right side of the screen.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about it?[NEWLINE]agent: Do you want to know more about how to change your address and phone number online?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can get all the information you need by calling our toll-free number 1-800-772-1213 or by visiting your local Social Security office.[NEWLINE]user: I have some hearing problems, is there another way?"}
{"id": "superseg_train_4071", "dialogue": "user: Hello, hope you are well, how do I change my address?[NEWLINE]agent: Thank you! I am well, hope you are too. Change your Address and Telephone number online[NEWLINE]user: ok[NEWLINE][BOUNDARY][NEWLINE]agent: You need to change your address correct?[NEWLINE]user: yes please.[NEWLINE]agent: you can update your contact information in a safe, quick, and convenient way by following these five steps : Log in to my Social Security.Select the My Profile link on the right side of the screen. Select the Update Contact Information button and enter your address information. Select when would you like to schedule the update, then select Next.   Review and verify your information, select Submit.[NEWLINE]user: ok thank you but that is not for me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I chekck my address?[NEWLINE]agent:  you can easily check your address we have on record via the My Profile Tab on my Social Security[NEWLINE][BOUNDARY][NEWLINE]user: Is there a place to go if I have more questions?"}
{"id": "superseg_train_4072", "dialogue": "user: Hi. I need to change my address. how do I do that?[NEWLINE]agent: You need to change your address, correct?[NEWLINE]user: yes.[NEWLINE]agent: Are you moving?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign into some account and do it that way?[NEWLINE]agent: yes, just Sign in to your mySocial Security account and update your information[NEWLINE][BOUNDARY][NEWLINE]user: is it easy to sign into?[NEWLINE]agent: do  you get Social Security benefits retirement, survivors, or disability?"}
{"id": "superseg_train_4073", "dialogue": "user: hi do I need to change my address?[NEWLINE]agent: You need to change your address, correct?[NEWLINE]user: yes.[NEWLINE]agent: Are you moving[NEWLINE]user: yes I am[NEWLINE]agent: You can change and update your information anytime, anywhere by logging in to or creating a free my Social Security account[NEWLINE]user: What does the Online Identity Verification process entail?[NEWLINE]agent: The new id verification process will require extra steps to protect your information.[NEWLINE][BOUNDARY][NEWLINE]user: What is a mySocial Security account?[NEWLINE]agent: If you are receiving emails to create a mySocial Security account, please do not comply. These are phishing emails used by internet scam artists to trick you into giving away personal information.[NEWLINE][BOUNDARY][NEWLINE]user: How does the new sign in process work?"}
{"id": "superseg_train_4074", "dialogue": "user: I need to change my address.[NEWLINE]agent: How do you want to handle changing your address?[NEWLINE]user: I would like do it online if I can.[NEWLINE]agent: Re you moving, currently receiving benefits or enrolled in Medicare and want to know how to change your address?[NEWLINE]user: Yes I am.[NEWLINE]agent: You can change and/or update your information by logging in to or creating a free Social Security account anywhere and anytime.[NEWLINE][BOUNDARY][NEWLINE]user: How do I create an account on the website?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user:  What is a Social Security Benefit Verification Letter?[NEWLINE]agent:  The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I already have an account?"}
{"id": "superseg_train_4075", "dialogue": "user: I need help with changing my address[NEWLINE]agent: Are you trying to change your address and telephone number online?[NEWLINE]user: no, address and other things[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, so you need help changing your address online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to sign in to your mySocial Security account and update your information?[NEWLINE]user: no, don't have one[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions I can help you with?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: wait, I want to know how to create an account with Social Security?"}
{"id": "superseg_train_4076", "dialogue": "user: I need to change my address[NEWLINE]agent: You can change your address and telephone number online[NEWLINE]user: Yes I need to change my address[NEWLINE]agent: If you have move you can update your address online[NEWLINE]user: How do I access my information online?[NEWLINE]agent:  You can update your information anytime, anywhere by logging in to or creating a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to changing my address. Can you assist me with a special number because I am deaf?[NEWLINE]agent: Sure, no problem.  If you are deaf or hard of hearing, [23] call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: please explain what the letter is?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what can i use my letter for?"}
{"id": "superseg_train_4077", "dialogue": "user: I want to apply for my retirement benefits and need a little extra help[NEWLINE]agent: The easiest and quickest way would be to apply online[NEWLINE]agent: but you can also call. Will you be needing the number for people that are deaf or hard of hearing?[NEWLINE]user: yes[NEWLINE]agent: You can call us at TTY 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: thanks, does Social Security do direct deposit if I get benefits?[NEWLINE]agent: Yes, bring your bank information so you can sign up for Direct Deposit.If you do not have a bank account you can sign up for the Direct Express card program.[NEWLINE][BOUNDARY][NEWLINE]user: are there other legit places where I can get retirement benefits help?[NEWLINE]agent: Yes,\u00a0 the Benefit Eligibility Screening Tool BEST,can help identify other Social Security programs for which you may be eligible. there is The Employee Benefit Research Institute. Also the Ballpark E$timator, this calculator helps you get a basic idea of how much you need to save before you retire.[NEWLINE]user: anything for help with pensions you don't have anymore and retirement?[NEWLINE]agent: If your pension plan was terminated, you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.[NEWLINE][BOUNDARY][NEWLINE]user: and what should I have with me when I apply for retirement benefits?"}
{"id": "superseg_train_4078", "dialogue": "user: I want to apply for Social Security benefits[NEWLINE]agent: You can apply online, it is the quickest and easiest way to do it[NEWLINE]agent: We also provide ways if you are hearing impaired. Are you deaf or hard of hearing?[NEWLINE]user: yes I am deaf[NEWLINE]agent: you can call TTY 1-800-325-0778 to apply[NEWLINE]user: and maybe i'll do it online[NEWLINE]agent: Yes, you can just do it online[NEWLINE]user: does my age decide when my benefits start?[NEWLINE]agent: If you are already age 62,you may be able to start your benefits in the month you apply.You should apply for benefits no more than four months before the date you want your benefits to start.Benefits are paid the month after they are due[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits can I get them through direct deposit?[NEWLINE]agent: Yes, just bring your bank information so you can sign up for Direct Deposit.If you do not have a bank account you can sign up for the Direct Express card program[NEWLINE]user: what if I can't get my birth certificate?[NEWLINE]agent: you can request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: can I apply from outside the U.S.?"}
{"id": "superseg_train_4079", "dialogue": "user: How do I apply?[NEWLINE]agent:   I will be glad to help you with that. Apply Onlines The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: No I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a way to apply online?[NEWLINE]agent: The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online.[NEWLINE][BOUNDARY][NEWLINE]user: How much money would I get if I take my retirement benefits earlier?[NEWLINE]agent: Benefits paid to your spouse will not decrease your retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about benefits for my family?[NEWLINE]agent: Are you interested in finding out about benefits for your family?[NEWLINE]user: No I am not.[NEWLINE]agent: Are you married or do you have children?[NEWLINE]user: No I have never married and don't have children."}
{"id": "superseg_train_4080", "dialogue": "user: How do i get started?[NEWLINE]agent: You Can Apply For Retirement Benefits Or Medicare[NEWLINE]user: What If i have no birth certificate?[NEWLINE]agent: you may request one from the state where you were born[NEWLINE]user: What information do I need?[NEWLINE]agent: You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1  Information[NEWLINE][BOUNDARY][NEWLINE]user: How many Social Security credits must you have to qualify for benefits?[NEWLINE]agent: Is it important that you use the Retirement Estimator to make the calculations?[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability benefits?[NEWLINE]agent: It is important that you use our Disability Planner to expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have enough Social Security credits to qualify?"}
{"id": "superseg_train_4081", "dialogue": "user: Can I apply for medicare benefits?[NEWLINE]agent:  The easiest and quickest way to apply for retirement, spouse 's, ex - spouse 's, or Medicare benefits is to apply online[NEWLINE]agent: was your pension plan terminated?[NEWLINE]user: yes[NEWLINE]agent: ok great! there are websites you can go to[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need?[NEWLINE]agent: Sure, no problem.  We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be[NEWLINE][BOUNDARY][NEWLINE]user: what if  you are not getting Social Security and you are not ready to retire?[NEWLINE]agent: you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE][BOUNDARY][NEWLINE]user: What is the best site to use?[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to show when I apply?"}
{"id": "superseg_train_4082", "dialogue": "user: What other websites can I view[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible The Employee Benefit Research Institute[NEWLINE]agent: Was your pension plan terminated?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what information doI need to supply?[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: I am not ready to retire, does that affect anything?[NEWLINE]agent:  If you are not getting Social Security and you are not ready to retire,  you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday[NEWLINE]user: Can I apply online?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know for my benefits under Social Security, can you please provide me with more details, about the benefits available to my spouse?"}
{"id": "superseg_train_4083", "dialogue": "user: Where do i begin[NEWLINE]agent: Please be ready to supply the information we need to approve your application for these benefits[NEWLINE]agent: If you do not have a birth certificate  you may request one from the state where you were born[NEWLINE]user: what will I need?[NEWLINE]agent: Do you have a birth certificate?[NEWLINE]user:  If you do not have a birth certificate, you may request one from the state where you were born[NEWLINE]agent:  If you do not have a birth certificate, [31] you may request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: what if your pension was terminated[NEWLINE]agent: Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible[NEWLINE][BOUNDARY][NEWLINE]user: what if i do not have a birth certificate?[NEWLINE]agent: you may request one from the state where you were born[NEWLINE][BOUNDARY][NEWLINE]user: What is the age i have to be"}
{"id": "superseg_train_4084", "dialogue": "user: I'm here because of the Social Security benefit verification letter[NEWLINE]agent: Are you trying to get your Social Security Benefit Verification Letter online?[NEWLINE]user: no, not for that[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what a Social Security Benefit Verification Letter is?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to sign in to your mySocial Security account to get your verification letter?[NEWLINE]user: yea, that's what I needed[NEWLINE]agent: Have you already created a my Social Security Account?[NEWLINE]user: no, that is what I want help with[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the verification letter about?"}
{"id": "superseg_train_4085", "dialogue": "user: Where do I get my benefit verification letter?[NEWLINE]agent: Get your Social Security Benefit Verification Letter online[NEWLINE]user: Whee do I log in at?[NEWLINE][BOUNDARY][NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter.[NEWLINE]user: yes, okay[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have an account[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with a Social Security account? Is it possible for several people to use my account?[NEWLINE]agent: Your personal mySocial Security account is for your use only  Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment[NEWLINE]agent: Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment.For your protection[NEWLINE]user: So no one else can use my account?"}
{"id": "superseg_train_4086", "dialogue": "user: I want to know about the benefit verification letter.[NEWLINE]agent: Do you mean the Social Security benefit verification letter?[NEWLINE]user: Yes, that.[NEWLINE]agent: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: I don't know.[NEWLINE]agent: You can just log in to my Social Security to get access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you happen to know about Direct Deposits? How can I set one up?[NEWLINE]agent: First, log in to your account, then sign in and Select the blue Benefits & Payment Details link on the right side of the screen[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions, what should I do?[NEWLINE]agent:  If you have questions or need help understanding how to set up or change direct deposit online[NEWLINE]user: YEs I will than k you"}
{"id": "superseg_train_4087", "dialogue": "user: How do I get my Social Security Benefit Verification Letter?[NEWLINE]agent: are you trying to obtain the letter online?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need information about what the Social Security Benefit Verification Letter is for and what it entails?[NEWLINE]user: No, I don't need that information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a mySocial Security account?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any other questions for me?[NEWLINE]user: No, I just wanted to know how to obtain the letter.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my letter as a proof of income for loans?[NEWLINE]agent: Absolutely. The letter can be used as proof for loans, housing assistance, mortgage, and for your other income verification needs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I obtain the letter after creating a mySocial Security account?"}
{"id": "superseg_train_4088", "dialogue": "user: I have some questions about the verification letter for social security benefit.[NEWLINE]agent: Are you wondering about how to get your Social Security Benefit Verification Letter online?[NEWLINE]user: Yes, can you please tell me?[NEWLINE]agent: Do you want to know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]user: No, that's not it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, in the meanwhile I have a question. Can I use that letter as a proof for loans?[NEWLINE]agent: Of course. You may use your letter as proof for loans, housing assistance, mortgage, and for other income verification purposes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm hard of hearing? Do you have a number I can call?[NEWLINE]agent: Yes, we do. You can call our toll - free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Can you tell me anything else about the verification letter?"}
{"id": "superseg_train_4089", "dialogue": "user: How do I get my letter?[NEWLINE]agent: You are referring to the social security benefit verification letter, correct?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: ok thanks[NEWLINE][BOUNDARY][NEWLINE]agent: do you have an online account?[NEWLINE]user: yes[NEWLINE]agent: Sign In to your account below and go to Replacement Documents on the right side of the screen[NEWLINE]user: ok thank you[NEWLINE][BOUNDARY][NEWLINE]user: What is a Social Security Benefit Verification Letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: do I need to sign up for an account?"}
{"id": "superseg_train_4090", "dialogue": "user: Tell me about the benefit verification letter.[NEWLINE]agent: Do you want to get your Social Security benefit verification letter online?[NEWLINE]user: Yes, how do I do it?[NEWLINE]agent: Do you know how to get an income verification letter from Social Security?[NEWLINE]user: I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about it?[NEWLINE]agent: We have some contact numbers available.[NEWLINE]user: Please, give me the contact numbers.[NEWLINE]agent: You can call our toll-free number 1-800-772-1213 and ask all the questions you want about your benefit verification letter. You also can get this information from your local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: So, how can I get my verification letter?"}
{"id": "superseg_train_4091", "dialogue": "user: Am I able to get a social security benefit verification letter?[NEWLINE]agent: Yes, you can get a verification letter, do you have access to the internet?[NEWLINE]user: Yes, I have internet access.[NEWLINE]agent: Would you like more information on how to retrieve the letter online?[NEWLINE]user: Yes, I would like to know how to do it online, that would be great.[NEWLINE]agent: You just need to log in to My Social Security to get instant access to your benefit verification letter.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a TTY number I can call if I need additional information?[NEWLINE]agent: Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Is using direct deposit a safe way to receive my benefits?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE]user: How do I set up my account for direct deposit?"}
{"id": "superseg_train_4092", "dialogue": "user: What information is needed to create an account so that I can received by Social Security Benefit verification letter online?[NEWLINE]agent: Do you have login information yet or do you still need to create an account?[NEWLINE]user: I don't have an account yet and would like to create one.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please explain to me what exactly is a Social Security Benefit verification letter?[NEWLINE]agent: Your Social Security benefit verification letter includes your name, date of birth, and the benefit you receive from us.[NEWLINE][BOUNDARY][NEWLINE]user: I still have questions but am hard of hearing, is there some way I can get information using a TTY number?[NEWLINE]agent: You can call toll-free TTY number 1-800-325-0778 between 7 a.m. and 7 p.m. Monday through Friday for further information.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of have a mySocial Security account?[NEWLINE]agent: If you create a free mySocial Security account, which takes less than 10 minutes to do, you can download or print your benefit verification letter and get access to many other online services.[NEWLINE][BOUNDARY][NEWLINE]user: Can I call the TTY number on the weekend?[NEWLINE]agent: No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a Social Security benefit verification letter and why do I need one?"}
{"id": "superseg_train_4093", "dialogue": "user: Hello where doi begin?[NEWLINE]agent: do you have a verificatin letter?[NEWLINE]user: yes[NEWLINE]agent: ok, great! Get your Social Security Benefit Verification Letter online[NEWLINE][BOUNDARY][NEWLINE]user: Can I lift a security freeze on my credit report to create an account?[NEWLINE]agent: Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to let other people use my account?.[NEWLINE]agent: No, your account must be used only by you.[NEWLINE][BOUNDARY][NEWLINE]user: Will my security freeze be reinstated after I create my account?[NEWLINE]agent: The Identity Service Provider may reinstate the security freeze after the temporary lift expires.[NEWLINE]user: Where can I get more info about security freezes?"}
{"id": "superseg_train_4094", "dialogue": "user: Hello can I get my letter online?[NEWLINE]agent: You are asking how to get your letter online, correct?[NEWLINE]user: no I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the letter?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: what does the letter include?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: how do I log into my social security count to get a copy?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE][BOUNDARY][NEWLINE]user: Also, forW h S c.Btw, for XXXX. what does the letter prove?"}
{"id": "superseg_train_4095", "dialogue": "user: Hi I need help where do I get a letter?[NEWLINE]agent: You have questions about where to get your verification letter, correct?[NEWLINE]user: yes[NEWLINE]agent: If you have more questions please  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: I want to secure the privacy about my identity and information in online verification process. How do you protect it?[NEWLINE]agent: We have a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I tell if an email is legit?[NEWLINE]agent: You can verify the sender, hover over the from address to see if it's the same as the sender.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I get a fake email from someone claiming to be Social Security?[NEWLINE]agent: Are you uncertain if an email came from us?[NEWLINE]user: Yes, it looks fake.  The spelling is off.[NEWLINE]agent: Do not respond to it, forward it to our team.[NEWLINE][BOUNDARY][NEWLINE]user: Can I come into an office to set up my account?"}
{"id": "superseg_train_4096", "dialogue": "user: where do I get my letter[NEWLINE]agent: You are asking for a social security verification letter online?[NEWLINE]user: yes that is correct[NEWLINE]agent:  Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: One more concern about Social Security access, is there a TTY number I can call to get more details about this?[NEWLINE]agent: Sure, our toll-free TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: and to get more information on how to switch to an electronic payment if I don't have a bank account?[NEWLINE]agent: You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795[NEWLINE][BOUNDARY][NEWLINE]user: Another thing. Is it easy to create a my Social Security account?[NEWLINE]agent: It is, it shouldn't take you more than 10 minutes to create your account.[NEWLINE][BOUNDARY][NEWLINE]user: What is it needed to create the account?"}
{"id": "superseg_train_4097", "dialogue": "user: Do you know how to get an income verification letter or benefit verification letter from Social Security?[NEWLINE]agent: Do you have an online social security account?[NEWLINE]user: yes[NEWLINE]agent: Sign in to your mySocial Security account to get your copy[NEWLINE][BOUNDARY][NEWLINE]user: So you're saying I'll have to get into that online thing anyway, huh? Is there any way to improve the security of that account? Does IT affect anything on the inside?[NEWLINE]agent: You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.[NEWLINE][BOUNDARY][NEWLINE]user: OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?[NEWLINE]agent: That's correct. That what you should do.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about something called phishing, could you tell me more about it.[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?"}
{"id": "superseg_train_4098", "dialogue": "user: I have a lot of questions.[NEWLINE]agent: Do you still have questions?[NEWLINE]user: yes[NEWLINE]agent: If you have questions or need help understanding how to request your benefit verification letter online[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for the benefit verification online. How are you protecting my personal informations?[NEWLINE]agent: We implemented a new verification process.[NEWLINE][BOUNDARY][NEWLINE]user: The link in my email looks okay.  Is it safe?[NEWLINE]agent: Not always.  Links in an official email always direct to an official site.[NEWLINE][BOUNDARY][NEWLINE]user: Can I verify through email?[NEWLINE]agent: Yes, make sure you add NO-REPLY@ssa.gov to your contact list.  Otherwise the verification link might go to spam.[NEWLINE][BOUNDARY][NEWLINE]user: So how do I know if it's a real email from you?"}
{"id": "superseg_train_4099", "dialogue": "user: Where can I get my social security verification letter?[NEWLINE]agent: Your can get your verification letter online[NEWLINE]user: On the social security website?[NEWLINE]agent: Just log in to my Social Security to get instant access to your benefit verification letter[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a benefit verification letter?[NEWLINE]agent: It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE]user: Does it serve as proof that I have applied?[NEWLINE]agent: Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to hear about the Social Security online emails I'll be receiving. What if the email address has a different ending?[NEWLINE]agent: You should be careful about opening and responding to it.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know it's me accessing my account?[NEWLINE]agent: We use a new identity verification process.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if the link is real or phishing?"}
{"id": "superseg_train_4100", "dialogue": "user: I want to plan for my retirement.[NEWLINE]agent: Do you want to applu for Medicare only?[NEWLINE]user: Yes, I think so.[NEWLINE]agent: Are you within 3 months of turning 65 and not ready to start your monthly Social Security benefits yet?[NEWLINE]user: yes[NEWLINE]agent: then you can use our online retirement application to sign up just for Medicare and then you can wait to apply for your retirement benefits later.[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding Social Security retirement benefit. How can I know how my government pension would affect my benefits?[NEWLINE]agent: To get a more accurate estimate of how the government pension you will receive for work not covered by Social Security will affect the part of your benefit based on your spouse 's work : Enter the estimated \" gross \" monthly amount of the government pension in today 's dollars you will receive for work not covered by Social Security in Step # 1 of \" Calculate Your Benefits.\" Use your most recent estimate to determine your estimated retirement benefit based on your own earnings.[NEWLINE]user: will my own earnings affect whether or not I'll be eligible for a Social Security benefit?[NEWLINE]agent: We will need more info from you"}
{"id": "superseg_train_4101", "dialogue": "user: how do I begin to apply for medicare only?[NEWLINE]agent: Are you  are within three months of age 65 or older[NEWLINE]user: yes[NEWLINE]agent: are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: ok  great[NEWLINE]user: I just remember asking about Form SSA. Which one do I need to apply to?[NEWLINE]agent:  You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1[NEWLINE]agent:  Please be ready to supply the information we need to approve your application for these benefits :[NEWLINE]user: ok no thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the easiest way to do this?"}
{"id": "superseg_train_4102", "dialogue": "user: How do I plan for retirement benfits?[NEWLINE]agent: Are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: You can apply  If you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet[NEWLINE]user: Yes that is my circumstance[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  please read the information about generaland SEP in our booklet or talk to your personnel office before you decide.[NEWLINE]agent:  please read the information about generaland SEP in our \" \" booklet or talk to your personnel office before you decide.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. When should I begin, though?[NEWLINE]agent: There is no best age for everyone - you should make your decision based on your individual family circumstances[NEWLINE][BOUNDARY][NEWLINE]user: I have a follow-up concern for retirement benefits claim. What happens if I apply before I reach the age of full retirement?[NEWLINE]agent: your benefitswill be reduced because you are taking them earlier[NEWLINE][BOUNDARY][NEWLINE]user: What if I am older than 65 is there a special enrollment period?"}
{"id": "superseg_train_4103", "dialogue": "user: I need to find out information about retirement benefits[NEWLINE]agent: Is this for Medicare only?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are these for lifetime benefits that you can ask your health insurance company?[NEWLINE]user: I need to know what benefits you pay base on my record[NEWLINE]agent: You can start your retirement benefit at any point from age 62 up until age 70[NEWLINE]agent: Imformation I have is based on applying for medicare only[NEWLINE]user: will  benefit amountwill be higher the longer if I delay starting it?[NEWLINE]agent: (Full retirement age is 66 for people born between 1943 and 1954[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know if I would like to increase my plan, how could I do it?. I come from a long-lived family[NEWLINE]agent: you may need the extra money more in later years particularly if you may outlive your pensions or annuties[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about the Special Enrollment Period (SEP). Where can I find information about the enrollment period?[NEWLINE]agent: please read the information about generaland SEP in our booklet or talk to your personnel office before you decide[NEWLINE][BOUNDARY][NEWLINE]user: If full retirement age how much can I earn if I continue to work?[NEWLINE]agent: we will deduct the excess earnings from your benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there a special enrollment perion for medicare part B?"}
{"id": "superseg_train_4104", "dialogue": "user: What can I do while planning for my retirement benefits?[NEWLINE]agent: You could apply for MEdicare only. Are you interested?[NEWLINE]user: Yes, tell me more.[NEWLINE]agent: Are you within 3 months of your 65 birthday or older and not ready to start your monthly social security benefits yet?[NEWLINE]user: Yes, I'm actually are.[NEWLINE]agent: then you can make use of our online retirement application to sign up just for Medicare. You can apply for your retirement benefits later.[NEWLINE]user: Okay. About the Government Pension Offset, where can I find out more about that?[NEWLINE]agent: For more information, please read the \"When won't my Social Security benefits be reduced?\" section of our \" Government Pension Offset \" factsheet.[NEWLINE][BOUNDARY][NEWLINE]user: Will this also affect my benefits as a spouse somehow?[NEWLINE]agent: Yes, this will also affect your benefits as a spouse, widow, or widower.[NEWLINE][BOUNDARY][NEWLINE]user: Do I get just as much benefits as a spouse?"}
{"id": "superseg_train_4105", "dialogue": "user: How do i apply for  medicre?[NEWLINE]agent: are you applying for medicare only?[NEWLINE]user: yes[NEWLINE]agent: Are you you are within three months of age 65 or older[NEWLINE]user: yes[NEWLINE]agent: you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later.[NEWLINE]user: Is there a website where I can get help??[NEWLINE]agent: If you are the spouse or divorced spouse of a retired or disabled worker, within 3 months of age 62 or older and you meet certain criteria, you can fill out your application for monthly benefits or just Medicare online.[NEWLINE][BOUNDARY][NEWLINE]user: What about spousal benefits?[NEWLINE]agent: If you are the spouse of a retired worker, you may still qualify.[NEWLINE][BOUNDARY][NEWLINE]user: If  a spouse didn't work very long, can his family still get benefits?[NEWLINE]agent: Yes, there may be enough work credits to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an online tool I can use to figure out what my benefits would be?"}
{"id": "superseg_train_4106", "dialogue": "user: I need information for applying for medicare only[NEWLINE]agent: Are you full retirment age?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested on ligetime benefits or just medicare[NEWLINE]user: Do just applying for medicare only[NEWLINE][BOUNDARY][NEWLINE]agent: Do you plan to continue working?[NEWLINE]user: This is not applicable to me[NEWLINE][BOUNDARY][NEWLINE]agent:  For more information that will help you decide the best time to start benefits read Your Health Insurance Coverage[NEWLINE]user: What are other thing to consider for health insurance coverage?[NEWLINE]agent: Medicare is our country 's health insurance program for people age 65 or older but it does not cover all medical expenses or the cost of mostlong - term care[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of something. Is there a disadvantage to applying for Medicare after the deadline?"}
{"id": "superseg_train_4107", "dialogue": "user: What is the process to apply for disability?[NEWLINE]agent: We determine the process read disablilty home page[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other information?[NEWLINE]agent: The disablility starter kid with help to get you ready[NEWLINE][BOUNDARY][NEWLINE]user: When do I apply?[NEWLINE]agent: You should apply as soon as you become disabled[NEWLINE]agent: Are you disabled and ready to apply?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?[NEWLINE]agent:  You can apply for Disability benefits online or by calling our toll - free number 1 - 800 - 772 - 1213[NEWLINE]user: Good to know about the Disability Benefits program, can you tell me more about F-1 students authorized to work in curricular practical training?"}
{"id": "superseg_train_4108", "dialogue": "user: Hello I need information about the Disability Determination Process[NEWLINE]agent: Disability Home[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?[NEWLINE]agent: You can apply for disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: When should I apply?[NEWLINE]agent: You must submit a request as soon as you disable.[NEWLINE]agent: do you want to request?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other publications can give me more information about disability benefits?[NEWLINE]agent: Among the existing publications is the Disability Starter Kit to help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: A question regarding the corrected card for an adult US citizen born abroad, what consequences can I have if I do not report the change of my name?"}
{"id": "superseg_train_4109", "dialogue": "user: How is the Disability Determination Process?[NEWLINE]agent: You can to apply Disability Home.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: The Disability Starter Kit will help you get ready for your disability interview or online application.[NEWLINE][BOUNDARY][NEWLINE]user: How i can To Apply?[NEWLINE]agent: You can apply for Disability benefits online or you can apply by calling our toll - free number, 1 - 800 - 772 - 1213[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to use this document to prove my identity? What original documents will I require?[NEWLINE]agent: Yes, we may be able to use this document to prove both your immigration status and your identity.[NEWLINE]user: What if I'm not legally authorized to work?[NEWLINE]agent: Those who are not authorized to work in the U.S. can still apply for an Individual Taxpayer ID Number from the IRS. You can apply for this at your local IRS office or by calling 1-800-TAXFORM and requesting a Form W-7 Application for IRS Individual Taxypayer ID Number.[NEWLINE]user: Am I eligible for any services without having a Social Security number?"}
{"id": "superseg_train_4110", "dialogue": "user: Hello I need information about the Disability Determination Process[NEWLINE]agent: Disability Home[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?[NEWLINE]agent: You must submit a request as soon as you disable[NEWLINE]agent: have you requested it?[NEWLINE]user: yes i tried[NEWLINE]agent: Disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.[NEWLINE]user: When do they pay the benefit?[NEWLINE]agent: We paid SSI disability benefits for the first full month after the date you filed your claim or, if later, the date you become eligible for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: and the evaluation of disability that another name receives?[NEWLINE]agent: Disability Assessment under Social Security Also known as The Blue Book[NEWLINE]user: there are other publications that can give me more information about disability benefits[NEWLINE]agent: publications include The Disability Starter Kit will help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request benefits?"}
{"id": "superseg_train_4111", "dialogue": "user: How do I know if I qualify for disability benefits?[NEWLINE]agent: Have you read the Disability Starter Kit? It lets you know what you will need in order to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Yes but I need to know when I should apply. Can you help me?[NEWLINE]agent: You should apply as soon as you become disabled.[NEWLINE]agent: Have you already been officially declared to have a disability?[NEWLINE]user: I mean, I haven't gotten a doctor to say it yet but I feel like I am.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: ok anyway, once I get the official stuff from my doctor, how do I apply for disability?[NEWLINE]agent: You can apply for benefits either online, or over the phone by calling 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd really like to learn about the disability benefits, what if I put it to use at work?[NEWLINE]agent: If you use it to work, we will inform DHS.[NEWLINE]user: What documents do I need to provide to prove my US immigration status?"}
{"id": "superseg_train_4112", "dialogue": "user: I need to know what I need to do to qualify for disability benefits.[NEWLINE]agent: You are in the right place! What questions do you have about the process?[NEWLINE][BOUNDARY][NEWLINE]user: First off, when should I apply?[NEWLINE]agent: You should try to apply as soon as you become disabled.[NEWLINE]agent: Will you be applying for Social Security disability benefits?[NEWLINE]user: No, I don't think that's right.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can apply over the phone? I don't have internet at home. I am at the library right now to do this chat.[NEWLINE]agent: Yes, we have a toll-free number that you can use to apply. The number is 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: I have a 13-year-old child? Can he apply for his SSN card online as well? What kind of original documents do I require?[NEWLINE]agent: Sorry, but no. Any individual of age 12 or older must appear in person for an interview. In the same fashion, he'll need to prove tat he doesn't have any SS number.[NEWLINE]user: Ok, i'll have to take previsions on that. A last question, what if i don't have one of those documents you mentioned before?"}
{"id": "superseg_train_4113", "dialogue": "user: I just became disabled and I need to know how long I have to wait to apply for benefits.[NEWLINE]agent: I can certainly assist you with any questions you have. You should apply for disability benefits as soon as possible after becoming disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that is good to know! How do I apply?[NEWLINE]agent: You can either apply over the phone at 1800-772-1213, or through our website.[NEWLINE][BOUNDARY][NEWLINE]user: So since I have already become disabled, I should be able to apply right away?[NEWLINE]agent: Yes, since it takes time to get approved, the sooner you apply, the better.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else i should know about the application. What type of document do I need if I am an international intern?[NEWLINE]agent: You will need to provide a letter from your sponsor. The letter should be on sponsor letterhead with an original signature that authorizes your employment.[NEWLINE]user: What if I don't have permission to work?[NEWLINE]agent: Not sure if you are aware, but lawfully admitted non citizens can get many benefits and services without a Social Security number. For example, you can conduct business with a bank, register for school, and more.[NEWLINE]user: Ok, that is helpful. Does this apply even if DHS did not authorize me to work?"}
{"id": "superseg_train_4114", "dialogue": "user: I need some information about how you determine if someone is disabled, please.[NEWLINE]agent: You've come to the right place.[NEWLINE][BOUNDARY][NEWLINE]user: Before we go into detail, let me ask you something. I'm about to send in an application, should I send it now or wait a bit longer, until I have additional documents?[NEWLINE]agent: You should apply as soon as you become disabled.[NEWLINE]agent: Did you apply yet?[NEWLINE]user: Yes, I did. Just after you said I should apply asap.[NEWLINE]agent: Then you should know that your disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.[NEWLINE]user: When can I expect the benefits to be paid?[NEWLINE]agent: We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a publication about medicare?[NEWLINE]agent: Yes, we do have a publication about medicare.[NEWLINE]user: Are there any other publications you'd recommend?[NEWLINE]agent: Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.[NEWLINE]user: Do you also have a publication about things that are useful to know when getting disability benefits?"}
{"id": "superseg_train_4115", "dialogue": "user: Hello there, I have several questions regarding disability benefits. Can you help me figure things out?[NEWLINE]agent: Of course. Do you want to apply for a child?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the status of your reconsideration. Is there a problem checking my status?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account[NEWLINE]user: What If I do not have an SSI account[NEWLINE]agent:  you can create one today[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree wioth the decision?[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?"}
{"id": "superseg_train_4116", "dialogue": "user: Hello there. I hope you're doing well. The reason why I'm here is that I need information regarding my disability benefits. Can you answer me a few questions, please?[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: Yes, for my daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function.[NEWLINE]user: Do I need an appointment for my application then?[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about Benefits.[NEWLINE]agent: If you prefer to complete your application in a language other than English, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language. The online application is currently only available in English. Is there a Spanish version of the online application?[NEWLINE][BOUNDARY][NEWLINE]user: Can I mail my documents?[NEWLINE]agent: Yes. Will you be mailing your documents to us?"}
{"id": "superseg_train_4117", "dialogue": "user: I need some guidance with my application for disability benefits. Can you assist me?[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: Yes, for my son.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to tell you more about the necessary steps to apply?[NEWLINE]user: Yes, please.[NEWLINE]agent: Well, first you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: How can check the status of your disability and SSI Reconsideration If I'm not yet registered with personal my social security account.[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn more about the Appeals Council review?[NEWLINE]agent: You will need to visit Federal Court Review Process.[NEWLINE]user: What happens if I disagree with the Appeals Council's decision?[NEWLINE]agent: You can file a civil suit in a federal district court; which is the last level of the appeals process.[NEWLINE]user: What if I disagree with the hearing decision?"}
{"id": "superseg_train_4118", "dialogue": "user: You can tell me something about disability benefits, because I need some information on how to apply for those.[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: No, my sister wants to apply for hers. She's not good with computers.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to tell you which steps you should take to apply?[NEWLINE]user: Yes, please.[NEWLINE]agent: You should first review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE][BOUNDARY][NEWLINE]user: I have another document-related issue. What happens if I don't want to submit it?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_4119", "dialogue": "user: Hello there. I came here, because I wanted to know a few things about the application for disability benefits.[NEWLINE]agent: Of course. Are you applying for a child?[NEWLINE]user: No, I am just here for the information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know which steps you should take to apply?[NEWLINE]user: No, I'm aware of the process.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How about you tell me about which steps I should take to apply instead?[NEWLINE]agent: Gladly. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: Does this kit include a worksheet?[NEWLINE]agent: Yes, this kit includes a worksheet that will help you gather the information you need.[NEWLINE]user: Perfect. Do you also have a phone number I can call if I need further help?"}
{"id": "superseg_train_4120", "dialogue": "user: Hey, I'm here to get some help with my application for disability benefits.[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: Yes, for my daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to keep track of the status of my SSI Reconsideration?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account[NEWLINE]user: What If I do not have an SSI account[NEWLINE]agent:  you can create one today[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree wioth the decision?[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?"}
{"id": "superseg_train_4121", "dialogue": "user: Can you tell me anything about the disability benefits application process for a child?[NEWLINE]agent: Of course. Are you planning to apply for a child?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to walk you through the steps of an application?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE][BOUNDARY][NEWLINE]user: It's all clear now. I have a new question about the account. So, what if I don't have a Social Security number?[NEWLINE]agent: You can create a my Social Security account today if you do not have one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn more about the Appeals Council review?[NEWLINE]agent: You will need to visit Federal Court Review Process.[NEWLINE]user: What happens if I disagree with the Appeals Council's decision?[NEWLINE]agent: You can file a civil suit in a federal district court; which is the last level of the appeals process.[NEWLINE]user: What if I disagree with the hearing decision?"}
{"id": "superseg_train_4122", "dialogue": "user: Can you guide me through the process of applying for disability benefits for a child?[NEWLINE]agent: Are you planning to apply for a child?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want me to walk you through the steps of an application?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]agent: Do you need additional help with the process?[NEWLINE]user: No, thank you.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: Yes, but why are you asking?[NEWLINE]agent: In that case you can all our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: Fine, I'll note it down. Can we return to the topic, please? Does this starter kit include a worksheet?"}
{"id": "superseg_train_4123", "dialogue": "user: I need help with my disability benefits application.[NEWLINE]agent: Are you applying for a child?[NEWLINE]user: Yes, for my disabled daughter.[NEWLINE]agent: In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: What other options do you have for me?[NEWLINE]agent: By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not want to mail it?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_4124", "dialogue": "user: Hi there. I'm looking information related to the help that can be received by a child.[NEWLINE]agent: Sure, no problem. Do you know which steps do you need to follow to apply?[NEWLINE]user: No, not really. I hope you can guide me.[NEWLINE][BOUNDARY][NEWLINE]agent: Sure. We are here to help, you want to know about the steps to follow?[NEWLINE]user: Great. I don't know them, so please tell me about them.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Good, thank you. To apply this I can do it through phone?[NEWLINE]agent: Yes, you can do it in person and through phone.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, in which hours I can contact you? and which days?[NEWLINE]agent: Representatives are available monday through friday between 8 a.m. and 5:30 p.m.[NEWLINE]user: Ok, thanks. and what is the number I can call to?"}
{"id": "superseg_train_4125", "dialogue": "user: I have some lingering questions regarding a benefit application for a disabled child.[NEWLINE]agent: Would you like to know how to apply for a child then?[NEWLINE]user: Yes, that'd be a great start.[NEWLINE]agent: Great. You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: perfect then I'll finish the online report I have no problem. Is there a problem checking my status?[NEWLINE]agent: Whether you applied online, by phone, or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account[NEWLINE]user: What If I do not have an SSI account[NEWLINE]agent:  you can create one today[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree wioth the decision?[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?"}
{"id": "superseg_train_4126", "dialogue": "user: hello how do I apply for disability benefits for a child under 18[NEWLINE]agent: Do you want to request it for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to know what to do?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out if the income and resources of the parents and the child are within the allowed limits?[NEWLINE]agent: PLEASE CONTACT Social Security right away to find out if the parent's and child's income and resources are within the allowed limits, and to start the SSI application process.[NEWLINE]user: And after you contact me, what do I do?[NEWLINE]agent: start the SSI application process.[NEWLINE]user: where can I get more information?"}
{"id": "superseg_train_4127", "dialogue": "user: Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request it?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: You can call us toll free at 1 - 800 - 772 - 1213.[NEWLINE]user: What time can I contact you?[NEWLINE]agent: Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: how do i get the quote?"}
{"id": "superseg_train_4128", "dialogue": "user:  Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request the benefit?[NEWLINE]user: yes[NEWLINE]agent: Have you checked the starter kit for children?[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the sending of documents by mail, is there another way to send the documents if I don't want to do it by mail?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_4129", "dialogue": "user:  Hello, I would like to obtain information about disability benefits for a child under 18[NEWLINE]agent: do you want to apply for a child?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to request the benefit?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: You can call us toll free at 1 - 800 - 772 - 1213.[NEWLINE]user: What is the Starter Kit for children?[NEWLINE]agent: This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.[NEWLINE]user: What time do they work?"}
{"id": "superseg_train_4130", "dialogue": "user: Yes Apply for a child under the age of 18 What are the Disability Benefits?[NEWLINE]agent: To apply for a child?[NEWLINE]user: yes[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his / her ability to function[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps to apply?[NEWLINE]agent: CONTACT Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process[NEWLINE][BOUNDARY][NEWLINE]user: Do you know who can I contact to know additional information if I will apply for adult disability benefits?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 or 1 - 800 - 325 - 0778 and request more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I qualify for?[NEWLINE]agent: You can rate several.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of applying online for disability?"}
{"id": "superseg_train_4131", "dialogue": "user: Hi I was wondering if I could find some answers to questions that I have about Social Security Credits.[NEWLINE]agent: The way it works is as follows: Social Security credits are earned when you work and pay Social Security taxes. You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: And how long until I'm eligible?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a problem with the online application?[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4132", "dialogue": "user: Hey, I have some questions regarding the required amount of social security credits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What about the work test? What do I need to consider during my work test?[NEWLINE]agent: Remember that your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I cannot apply for retirement benefits online, is it possible to apply through the phone or do I need to go to Social Security office?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4133", "dialogue": "user: How many social security credits do I need for benefits?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: Alright, and how do I get those credits?[NEWLINE]agent: You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, but what if I can't do it online can I just come in or give you a call?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4134", "dialogue": "user: I've been wondering how many social security credits I must earn to get social security benefits. Do you know how many I need?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I can earn these credits?[NEWLINE]agent: Are you working and paying Social Security taxes?[NEWLINE]user: No, not at the moment.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is the maximum of credits I can earn per year?[NEWLINE]agent: You can earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Learn About Retirement Benefits? What impact do pensions and taxes have on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please provide me a specific example on the number of credits needed  in order to be eligible for disability benefits?[NEWLINE]agent: Sure. If you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what  are the questions that I will expect in the online application of my retirement benefits before I electronically sign it?"}
{"id": "superseg_train_4135", "dialogue": "user: I'd like to know how this Social Security Credits thing work.[NEWLINE]agent: Certainly. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Could you be more specific about how they are earned?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes I do.[NEWLINE]agent: When you work and pay Social Security taxes, you earn up to a maximum of four credits per year.[NEWLINE]user: in order to register for retirement benefits, Is it time consuming to complete?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_4136", "dialogue": "user: What is the Social Security Credits?[NEWLINE]agent: To qualify for this benefit, it is important to collect 40 Social Security credits to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What other requirements are needed to be readable for disability benefits?[NEWLINE]agent: It is important that you meet the main requirements, a recent proof of work and a lasting proof of work.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'd rather not do in English my Retirement Benefits Application?[NEWLINE]agent: It will give you the option to schedule an appointment to apply in your preferred language.[NEWLINE]user: Does it take a long time to fill out?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_4137", "dialogue": "user: Can you tell me what about the Social Security Credits?[NEWLINE]agent: To qualify, is it important to obtain at least 40 Social Security credits?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is legal blindness?[NEWLINE]agent: It is noteworthy that no recent proof of work requirement is established.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for that information, if I am unable to carry out this online, is there a way that I can call my local office or present myself there?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4138", "dialogue": "user: Hello, what about Social Security?[NEWLINE]agent: You must meet several actors to qualify for the benefit, at least 40 Social Security credits to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to obtain the credits?[NEWLINE]agent: It is important to work and pay taxes.[NEWLINE]user: Can you expand that information more?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if you are legally blind?[NEWLINE]agent: You only have to comply with the duration of the proof of work.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about retirement benefits. and by what means will they give the answer to the request?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of How Credit Is Earned? How do I apply for the Social Security credit?[NEWLINE]agent: It is important that you must earn $ 5,640 to earn a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding retirement benefits, is important to visit Learn about Retirement Benefit web page?"}
{"id": "superseg_train_4139", "dialogue": "user: Good, how can I qualify for Social Security Credits?[NEWLINE]agent: To qualify, it is important to fulfill at least 40 Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you are already receiving retirement or disability benefits at the time of your death?[NEWLINE]agent: We will primarily pay your survivors based on that right.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just go in or call and do my application, if I am unable to do it online?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4140", "dialogue": "user: Hello, what is the Social Security Credits?[NEWLINE]agent: You must have at least 40 Social Security credits to qualify for such credit.[NEWLINE][BOUNDARY][NEWLINE]user: What must be met in order to qualify?[NEWLINE]agent: Mainly if you have 6 credits earned in the 3-year period that ends when your disability begins.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are my options in applying for retirement benefits? Can I apply through phone call or do I have to go to one of your Social Security office?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4141", "dialogue": "user: I could use some help regarding social security credits. How do they work?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: How many credits do I need for disability benefits?[NEWLINE]agent: Do you want to know the disability benefit requirements?[NEWLINE]user: No, I just want to understand the credit system.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I earn those credits?[NEWLINE]agent: Are you working and do you pay Social Security taxes?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: This makes me think of Social Security contributions. What are the steps for submitting an online application?[NEWLINE]agent: You have to follow a series of steps to achieve this end.[NEWLINE][BOUNDARY][NEWLINE]user: It is good to know, something else, I would like to have detailed information about all my retirement benefits, about my coverage of all the care I can receive, where do I get information?"}
{"id": "superseg_train_4142", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.   You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: If i are statutorily blind?[NEWLINE]agent: you must only meet the duration of work test[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and if I can't do it online, can I just go in or call?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4143", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the number of credits needed for retirement benefits?[NEWLINE]agent: were you born after 1928?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I have more credit, can I receive more benefits?[NEWLINE]agent: The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get additional benefits for earning more than the minimum number of credits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also want to learn more regarding the amount of Benefits.[NEWLINE]agent: The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record. Regularly checking your Social Security earnings history can help ensure there are no surprises when it s time for you to start receiving benefits.  The amount I get is determined by the amount of earnings listed in your file?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on how much credits can I get when I work and pay social security taxes in a year?[NEWLINE]agent: earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: So, do you have any suggestions about how I can keep my personal details safe when doing all of this?"}
{"id": "superseg_train_4144", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: what is the number of credits needed for retirement benefits[NEWLINE]agent: you were born after 1928?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to be eligible for disability benefits?[NEWLINE]agent: you must meet a recent work test and a duration work test[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about Social Security benefit, what does this mean when creating my retirement plan?[NEWLINE]agent: Knowing the approximate amount you will receive in Social Security benefits can help you determine how much other retirement income you'll need to reach your goals.[NEWLINE][BOUNDARY][NEWLINE]user: Also to cover my illness, if I am legally blind, do I need to present the recent proof of work and the proof of work duration?[NEWLINE]agent: there is not a recent work test requirement.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on Social Security Retirement Plan registration, how can I protect myself from fraud?"}
{"id": "superseg_train_4145", "dialogue": "user: I have some questions about my social security credits.[NEWLINE]agent: Of course. First, you should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: But I do earn those credits from working and paying taxes, right?[NEWLINE]agent: Yes, you earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for using the online application?[NEWLINE]agent: To apply retirement benefits, click the Apply Retirement Benefits tab. Make a new Social Security account or log in to an existing one. To apply, go to the website and fill out the form. You can either complete your application in one sitting or begin it now and finish it later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4146", "dialogue": "user: I'm confused when it comes to social security credits and want to know how exactly they work.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything else for disability benefits, or how does it work?[NEWLINE]agent: Yes, you must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps after submitting the application for Social Security benefits?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: If I view the pages online, is there a limit on how long i can stay on each page?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_4147", "dialogue": "user: Hello, can you please tell me how I can keep my personal information secure?[NEWLINE]agent: Of course. Identity theft affects millions of people each year and can cause serious financial and identity-related problems.[NEWLINE][BOUNDARY][NEWLINE]user: Well, but before we get to that, what should I know regarding my retirement benefits?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know.. about my retirement benefits, what will happen to the unused money?[NEWLINE]agent: Primarily it goes to a Social Security trust fund that pays monthly benefits to you and your family.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you delay collecting benefits?[NEWLINE]agent: This retirement benefit will continue to increase until age 70.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, what should I know?[NEWLINE]agent: The maximum retirement benefit of the Insurance depends on several factors."}
{"id": "superseg_train_4148", "dialogue": "user: I'm here to figure out how changes to my situation affect my retirement benefits.[NEWLINE]agent: Has a major change happened in your life?[NEWLINE]user: No, I wouldn't call it a major change. A small one perhaps.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Yesterday I received a suspicious call from someone who said he was working for social security. What should I do in such a situation?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Another question on  toll - free. Is it possible to call the TTY number on a weekend?[NEWLINE]agent: No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.[NEWLINE]user: Alright, I'll follow your advice. So I want to know what retirement benefits I am entitled to? Can you provide information regarding this?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see that I can set it up to go to my bank, but I'm not sure where to look on the web to do so. Are you able to assist me?[NEWLINE]agent: You need to go to where it says \"Sign In / Create your account.\" Since you have never done this before, you would need to create a new account.[NEWLINE]user: Could you give me the link to create the new account. What should I do after applying for retirement benefits?[NEWLINE]agent: Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already receive social security benefits and something has changed?"}
{"id": "superseg_train_4149", "dialogue": "user: I came here to figure out if I need to report possible changes to my situation to you. Can you assist me with that, please?[NEWLINE]agent: Of course. Was there a major change in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'll remember that. So what if I need help with managing my benefits? Where can I find help?[NEWLINE]agent: Just visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. Well, do you by any chance know how I can protect my personal information when doing all these things?[NEWLINE][BOUNDARY][NEWLINE]user: About avoiding phishing emails, what other tips can you give me to avoid email fraud?[NEWLINE]agent: If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.Do not respond to emails requesting personal information.Reputable businesses and public agencies will not ask you for personal information in an email.[NEWLINE][BOUNDARY][NEWLINE]agent: You should visit \"If You Want Extra Security\" to learn about extra verification steps we can add to your account.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I'm  interested in learning more about Message Center. Is it on the internet?  How can I keep up with the most recent social security news?[NEWLINE]agent: Create your personal my Social Security account to receive important notices online through the Message Center. The Message Center is a secure, convenient portal where you can receive sensitive communications we don t send through email or text.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any further advice on how to keep my personal information safe?"}
{"id": "superseg_train_4150", "dialogue": "user: Good day. Please tell me, what kind of services does your website offer?[NEWLINE]agent: There are many time-saving options available to you, in shape of many popular online services.[NEWLINE]agent: Do you need help with managing your benefits but you can't find the answer or service?[NEWLINE]user: Yes, I can't find the right service.[NEWLINE]agent: Then you should visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to know if there are any other tools available to help me learn more about phishing. Can you tell me anything about phishing, as I've heard it's a thing?[NEWLINE]agent: For that, you can go to OnGuard Online section.[NEWLINE]user: I will do it, thanks. Well, there have been some changes in my life, do I need to report them to you? I would have no problem doing it, just that I would like to do it if necessary[NEWLINE]agent: Yes, you should. Letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about its benefits. can you give me a TTY number, please?.[NEWLINE]agent: Yes, our TTY number is 1-800-325-0778[NEWLINE][BOUNDARY][NEWLINE]user: in regards to mySocialSecurity What are the topics covered on your website?"}
{"id": "superseg_train_4151", "dialogue": "user: Hey, how can I keep my personal information safe?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the application for retirement benefits, what process should I follow to cancel the application?[NEWLINE]agent: It is noteworthy that you have up to 12 months to withdraw your request, of course if you change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: Where can you obtain more information?[NEWLINE]agent: You can visit Appeal a decision, to further expand the information.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?"}
{"id": "superseg_train_4152", "dialogue": "user: Yes, well, I'm a bit confused. I don't know which life changes I need to report to you and which I don't need to report to you. Can you please help me figure this out?[NEWLINE]agent: Of course. Has a major change happened in your life?[NEWLINE]user: Yes, you could say so.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there's a change in your life circumstance that could affect your benefits.[NEWLINE]user: What if I already receive social security benefits?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding the amount of benefits my family and I receive, where can I find out?[NEWLINE]agent:  The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record[NEWLINE][BOUNDARY][NEWLINE]user: What is your opinion[NEWLINE]agent: Working, Applying For Retirement, Or Both?[NEWLINE][BOUNDARY][NEWLINE]user: What Age Should You Start To Receive Benefits?"}
{"id": "superseg_train_4153", "dialogue": "user: Are there any resources and services that would help me stay in control of managing my retirement benefits?[NEWLINE]agent: Yes, there are many options that will save you time and we have some popular ones that could help online.[NEWLINE]agent: Do you need help managing your benefits or cannot find an answer you need?[NEWLINE]user: No, I have found what I need.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I report any suspicious activity?[NEWLINE]agent: Have you received a suspicious call from someone claiming to be from Social Security?.[NEWLINE]user: No, I have not received a suspicious call.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does Social Security do anything to prevent fraud?[NEWLINE]agent: Yes, we are diligently working at national, regional, and local levels to fight fraud.[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up my account for direct deposit?[NEWLINE]agent: First, you will need to sign into your account and select the blue Benefits and Payments Details link. It will be on the right side of the page.[NEWLINE][BOUNDARY][NEWLINE]user: Is it easy to make an account?"}
{"id": "superseg_train_4154", "dialogue": "user: Hello, can you inform me of the various changes that occur in benefits?[NEWLINE]agent: It occurs when a change occurs in your life.[NEWLINE]user: Can you explain more about the above?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What does my Social Security consist of?[NEWLINE]agent: It is intended to receive important notices online through the Message Center.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, about applying for this at a local office, if I can't apply online, can I do it at a local office?[NEWLINE]agent: If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on the changes that can be made. What changes can occur to affect my benefits?[NEWLINE]agent: They can be several that affect your daily life.[NEWLINE][BOUNDARY][NEWLINE]user: I need help understanding how to request it online[NEWLINE]agent: You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding the Report of Suspicious Activity, are you making calls from Social Security?[NEWLINE]agent: In such a situation, hang up and then report the details of the call to the Office of the Inspector General.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?"}
{"id": "superseg_train_4155", "dialogue": "user: Good, what is the administration of your retirement benefits?[NEWLINE]agent: Importantly, we have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: What does maintaining control consist of?[NEWLINE]agent: There are several online services that can help you.[NEWLINE]agent: Everything is based on help to manage your benefits.[NEWLINE]user: What if they can't help me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is the proof of income?[NEWLINE][BOUNDARY][NEWLINE]user: This is for the Social Security Benefit Verification Letter. What exactly does the letter demonstrate?[NEWLINE]agent:  It serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]agent: It is important that you get a proof of income letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about these advantages? What if your life circumstances change?[NEWLINE]agent: It is important that all benefits and information are kept current.[NEWLINE][BOUNDARY][NEWLINE]user: It is important that you visit our page Learn about retirement benefits."}
{"id": "superseg_train_4156", "dialogue": "user: Hello, I need information about what would happen if changes arise when it comes to Manage retirement benefits?[NEWLINE]agent: This can happen with changes that happen to you constantly.[NEWLINE]user: You can advise me regarding the subject.[NEWLINE]agent: It is vital that all your benefits and information are kept updated at all times.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if there are other ways I can apply for retirement benefits? Should I apply personally to Social Security office or can I apply by phone?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4157", "dialogue": "user: Hey, I need some assistance with managing my retirement benefits.[NEWLINE]agent: Of course. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: I've recently gotten a suspicious call from someone claiming to be from social security. What should I do in such a case?[NEWLINE]agent: You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my application?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: If I view the pages online, is there a limit on how long i can stay on each page?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_4158", "dialogue": "user: Hello there. I need explanations regarding my retirement benefits. I can't make sense of it all.[NEWLINE]agent: Of course. First you should know that successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. Can you perhaps tell me how to protect myself from fraud as well?[NEWLINE]agent: Yes. Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.[NEWLINE][BOUNDARY][NEWLINE]user: So should I inform you about changes in my life or should I keep the information to myself to limit fraud?[NEWLINE]agent: Has such a change happened in your life?[NEWLINE]user: Actually yes.[NEWLINE]agent: In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there is a change in your life circumstance that could affect your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out, I am ready to retire, do you recommend that I apply for my benefits online?[NEWLINE]agent: It is important that you apply for retirement benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't live in the United States?"}
{"id": "superseg_train_4159", "dialogue": "user: How to manage my retirement benefits[NEWLINE]agent: Successfully filing for retirement benefits isn t the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: If I need help with managing your benefits and can not find the answer or service above[NEWLINE]agent: visit our contact us page for other ways to get support[NEWLINE][BOUNDARY][NEWLINE]user: Understood, and about information about retirement benefits, I would like to know more about what is the delayed retirement age?[NEWLINE]agent: Are you planning on taking your benefits beyond full retirement age?.[NEWLINE]user: No, I am not planning on waiting until after full retirement age.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I return to work later?[NEWLINE]agent: More credits could be added; but we can't pay any retirement benefits before you rach 40 credits.[NEWLINE][BOUNDARY][NEWLINE]user: What actually is the full retirement age?"}
{"id": "superseg_train_4160", "dialogue": "user: Hello, I would like to obtain information about how can I keep my information safe?[NEWLINE]agent: Of course Identity theft affects millions of people every year and can cause serious financial and identity problems. Protect yourself by securing your personal information, taking time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I see suspicious activity?[NEWLINE]agent: got a suspicious call from someone who claims to be from Social Security?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from fraud?[NEWLINE]agent: Social Security is working diligently at the national, regional, and local levels to combat fraud that undermines our mission to serve the American public[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I'd like to  ask about benefits. Is it safe to receive my benefits through direct deposit?[NEWLINE]agent: Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are you also aware of this? Where can I find out more about the benefits?[NEWLINE]agent: Make sure you get the retirement benefits you owe by reviewing the basics, like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know the complete details regarding the application process of retirement benefits. Could you elaborate to me the steps and when will I expect to start earning benefits?"}
{"id": "superseg_train_4161", "dialogue": "user: under what circumstances are informed of changes[NEWLINE]agent: Has any change happened in your life?[NEWLINE]user: yes[NEWLINE]agent:  letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know about the Status. How can I find out where my application is in the process?[NEWLINE]agent: You can use our 1-800 telephone or TTY numbers to check the status of your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply as a spouse for retirement benefits?[NEWLINE]agent: You may be able to receive retirement benefits on your spouse or former spouse's record or your spouse or family member may be able to receive benefits on your record if they qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know of a response to my application?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE]agent: Did you include information about other family members when you applied?[NEWLINE]user: I did."}
{"id": "superseg_train_4162", "dialogue": "user: Hello, I would like to know what changes I should report[NEWLINE]agent: Has a change occurred in your life?[NEWLINE]user: yes[NEWLINE]agent: When a change occurs in your life, letting us know ensures that your benefits and information are up to date. Remember to inform us whenever there is a change in the circumstances of your life that may affect your benefits....[NEWLINE][BOUNDARY][NEWLINE]user: Why do I need a Social Security account?[NEWLINE]agent: A free my Social Security account makes it easy to manage your information.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a completely unrelated question. Can you provide me some information for completing the application process and signing the online application?[NEWLINE]agent: Before you sign the online application, you will have a chance to review your answers and make any necessary changes.  Once you have filled everything out, we will ask you to confirm that your answers are true to the best of your knowledge and then you can sign the application and submit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I include information with my application for other family members at the same time?[NEWLINE]agent: If you have included information about other family members when you applied, we will let you know if they may be able to receive benefits from your application.[NEWLINE][BOUNDARY][NEWLINE]user: What is the question that I will be asked before I electronically sign the application?"}
{"id": "superseg_train_4163", "dialogue": "user: What are some FAQs I could look at for retirement benefits?[NEWLINE]agent: Do you know you could look at What is the maximum Social Security retirement benefit payable?[NEWLINE]user: No, I did not know I could look that up.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I did Farm Work is it calculated different?[NEWLINE]agent: Yes, if you did Farm Work then your SSA  retirement benefits would be calculated differently.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific types of other earnings that are calculated in a different way?[NEWLINE]agent: Do you know that most of Americans have their Social Security earnings calculated the same way, but others are calculated differently?[NEWLINE]user: No, I did not know this about Social Security earnings.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about Social Security benefits.Here are more tips for using the online application : If you get stuck on a question, you can skip to the next question and come back later. You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application. What is the best way for me to begin my application right now?"}
{"id": "superseg_train_4164", "dialogue": "user: How do I find out if I'm eligible for Retirement Benefits?[NEWLINE]agent: We have information here where you can learn how Social Security works.[NEWLINE]user: Can you tell me if I'm eligible?[NEWLINE]agent: Yes we have information on who's eligible for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. For my record update, what if I've already received Social Security benefits?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE]user: And if I need to make a change that can't be done via my social security? What should I do then?[NEWLINE]agent: Then you can contact us for additional support.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Well, what is the best way to stay up to date with you?[NEWLINE]agent: Subscribe to our Social Security Matters blog to hear from us on tips, tools, and updates on Social Security issues important to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer any other services I could use?"}
{"id": "superseg_train_4165", "dialogue": "user: I came here to find out why could affect my retirement benefits. Can you tell me more about this?[NEWLINE]agent: Of course. Everyone's retirement is unique.[NEWLINE]user: So what can affect my benefits?[NEWLINE]agent: Beyond deciding when to begin receiving retirement benefits, other factors that can affect your benefits include whether you continue to work, what type of job you had, and if you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Now, let's talk about Suspicious Activity Reporting. Okay, I'll take a look at that tab. So, what do I do if I see something suspicious?[NEWLINE]agent: Do you want to know what to do if you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: Yes, please.[NEWLINE]agent: In that case, hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. So, what kind of online services do you offer?[NEWLINE]agent: We offer the advanced designation of a representative payee, for example.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from identity theft?"}
{"id": "superseg_train_4166", "dialogue": "user: I have a lot of questions regarding my retirement benefits and it'd great if you could answer them.[NEWLINE]agent: Do you want to know what the maximum Social Security retirement benefit payable is?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'd rather know more about pensions. What can you tell me about pensions?[NEWLINE]agent: Pensions and taxes have the potential to impact your retirement benefit. Review our resources on pensions and other factors you should consider, you can find them on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about such a process?[NEWLINE]agent: Review the various applications that can facilitate the process.[NEWLINE][BOUNDARY][NEWLINE]user: What other factors are there?[NEWLINE]agent: The Windfall Elimination Provision (WEP), for example.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? What if your life conditions change, resulting in a change in the benefits?[NEWLINE]agent: It is important that all benefits and information are kept current.[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question? for my work capacity and benefits. Is it possible to continue working after my retirement age?[NEWLINE]agent: Yes. You can choose to keep working beyond your full retirement age. If you do, you can increase your future Social Security benefits. Each extra year you work adds another year of earnings to your Social Security record.[NEWLINE]agent: Are you currently working beyond your retirement age?[NEWLINE]user: Well, yes. I have to admit that I do."}
{"id": "superseg_train_4167", "dialogue": "user: I'm not sure when to start my retirement benefits and could use some guidance on that.[NEWLINE]agent: No problem. Choosing when to start receiving retirement benefits is a personal decision.[NEWLINE]agent: Do you prefer to retire and to begin receiving benefits when you reach your full retirement age?[NEWLINE]user: No, I'd like to work a little longer than that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find my earnings history?[NEWLINE]agent: You can find your earnings history on your annual Social Security Statement. Create a free my Social Security account to check your earnings history online.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now, regarding retirement benefits, can I check the status of my application online?[NEWLINE]agent: You can check the status of your application online using your personal my Social Security account.[NEWLINE]agent: can't verify your status online?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and give me information about the other family members that I included in the application?[NEWLINE]agent: Of course we will inform you if they can receive benefits from your request.[NEWLINE][BOUNDARY][NEWLINE]user: And how do you do if someone wants to withdraw your application?"}
{"id": "superseg_train_4168", "dialogue": "user: Hello, can you tell me about retirement benefits?[NEWLINE]agent: Getting started on retirement payments is a personal decision.[NEWLINE]agent: It is noteworthy that for you to start receiving benefits when you reach your full retirement age.[NEWLINE]user: Can you expand that information more please?[NEWLINE]agent: Importantly, we will reduce your benefit amount if you retire and begin receiving benefits before you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet and what information must I gather to submit the application?[NEWLINE]agent: ask your local Social Security office they should inform you.[NEWLINE][BOUNDARY][NEWLINE]user: About having information on retirement benefits, could you tell me what the early retirement age is?[NEWLINE]agent: Keep in mind that your benefit is reduced if you start receiving benefits before you reach your full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much benefit I will receive?[NEWLINE]agent: The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.[NEWLINE][BOUNDARY][NEWLINE]user: The amount to receive depends on the amount of earnings shown in your record?[NEWLINE]agent: Of course, also regularly check your Social Security earnings history.[NEWLINE][BOUNDARY][NEWLINE]user: Should I apply online for retirement benefits?[NEWLINE]agent: Of course, what information do you require more.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder when can I get Social Security retirement benefits?"}
{"id": "superseg_train_4169", "dialogue": "user: What can I learn about Retirement Benefits?[NEWLINE]agent: It is good to know what Social Security can mean for you and your family's future and you can learn how it works, who's eligible and what to consider before you actually apply.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I verify my earnings history?[NEWLINE]agent: You should verify your earnings because the amount you would receive in Social Security benefits is based on the amount of your earnings record and it would mean no surprises.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a list of requirements on how to register my retirement benefits on the Social Security plan website?[NEWLINE]agent: Then you can update much of your information online with your personal my Social Security account.[NEWLINE]user: And if I need to make a change that can't be done via my social security? What should I do then?[NEWLINE]agent: Then you can contact us for additional support.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Well, what is the best way to stay up to date with you?[NEWLINE]agent: Subscribe to our Social Security Matters blog to hear from us on tips, tools, and updates on Social Security issues important to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer any other services I could use?"}
{"id": "superseg_train_4170", "dialogue": "user: I wonder when to start retirement benefits?[NEWLINE]agent: When to start collecting that benefit is a personal decision.[NEWLINE]user: At what point do you start receiving benefits?[NEWLINE]agent: It is noteworthy that you will receive the full amount of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about mySocial Security Sign Up. What is the aim of having a Social Security account?[NEWLINE]agent: A free my Social Security account makes it easy to manage your information.[NEWLINE][BOUNDARY][NEWLINE]user: What resources do they have to save time?[NEWLINE]agent: There are many time saving options available to you. These are our most popular online services[NEWLINE]agent: Do you need help managing your benefits?[NEWLINE]user: no thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What information about retirement is important for you to know?"}
{"id": "superseg_train_4171", "dialogue": "user: Hi, do I need information regarding retirement benefits?[NEWLINE]agent: There is a maximum Social Security retirement.[NEWLINE]user: Can you tell me what is the maximum benefit?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if you can add more credits?[NEWLINE]agent: Sure, we also can't pay any retirement benefits until you have 40 credits.[NEWLINE][BOUNDARY][NEWLINE]user: Very good. It would be great if you could tell me what are the best ways to get credit. Can you give me some information on how to finish the application process and sign the application online?[NEWLINE]agent: Before you sign the online application, you will have a chance to review your answers and make any necessary changes.  Once you have filled everything out, we will ask you to confirm that your answers are true to the best of your knowledge and then you can sign the application and submit.[NEWLINE][BOUNDARY][NEWLINE]user: Of course I understand, now a question, I still lack time to retire, is the amount of my benefit reduced if I start receiving it before my retirement?[NEWLINE]agent: Of course, it is also important to know that the benefits are perceived from the age of 62.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing for my Social Security record, does Social Security do anything to prevent fraud?[NEWLINE]agent: Yes, we are diligently working at national, regional, and local levels to fight fraud.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get Increase in Social Security Benefits? What if we met the required age and continuously working?[NEWLINE]agent: Each additional year you work adds another year of earnings to your Social Security record.[NEWLINE]user: Perfect, what else can you tell me?"}
{"id": "superseg_train_4172", "dialogue": "user: Hello, can you tell me about all the retirement benefits?[NEWLINE]agent: It is important that you continue reading to understand how Social Security fits into your retirement plan and all the benefits it can offer you.[NEWLINE][BOUNDARY][NEWLINE]user: What does social security consist of?[NEWLINE]agent: One of the important benefits is that they receive 40% of their pre-retirement income from Social Security.[NEWLINE]agent: This can happen while you are making your retirement plan.[NEWLINE]user: What does this retirement plan consist of?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about such a process?[NEWLINE]agent: Review the various applications that can facilitate the process.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question about services. That'll suffice. So, what online services do you provide?[NEWLINE]agent: We offer the advanced designation of a representative payee, for example.[NEWLINE][BOUNDARY][NEWLINE]user: How can I protect myself from identity theft?"}
{"id": "superseg_train_4173", "dialogue": "user: Hey, I'm planning for retirement and need some input.[NEWLINE]agent: Alright. Planning is the key to creating your best retirement. You'll need to plan and save for years to achieve your retirement goals.[NEWLINE]agent: Are you aware of the many factors that affect retirement planning?[NEWLINE]user: Yes, I suppose so.[NEWLINE]agent: Then you should know that we want you to understand what Social Security can mean to you and your family's financial future.[NEWLINE][BOUNDARY][NEWLINE]user: Do pensions and taxes have any impact on my retirement benefit?[NEWLINE]agent: Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Now, how do the retirement benefits work exactly?[NEWLINE]agent: Social Security replaces a percentage of a worker s pre-retirement income based on their lifetime earnings. The portion of your pre-retirement wages that Social Security replaces is based on your highest 35 years of earnings and varies depending on how much you earn and when you choose to start benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on where can I check the status of my application for my retirement benefits?[NEWLINE]agent: You will receive a letter in the mail with our decision.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to find out more about retirement benefits. Is there anything else I should think about in my plan besides social security?[NEWLINE]agent: Remember, on average, retirement beneficiaries receive 40% of their pre-retirement income from Social Security.[NEWLINE]user: What does this mean when creating my retirement plan?[NEWLINE]agent: Knowing the approximate amount you will receive in Social Security benefits can help you determine how much other retirement income you'll need to reach your goals.[NEWLINE][BOUNDARY][NEWLINE]user: What about my taxes? Are they put on a savings account to ensure the safety of my retirement benefits?"}
{"id": "superseg_train_4174", "dialogue": "user: when should I decide to start retirement benefits[NEWLINE]agent: Choosing when to start receiving retirement benefits is a personal decision[NEWLINE]agent: you choose to retire begin receiving benefits when you reach your full retirement age?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do it?[NEWLINE]agent: you can increase your future Social Security benefits[NEWLINE][BOUNDARY][NEWLINE]user: How to check my earnings history[NEWLINE]agent:  The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what I need to be aware of in my retirement benefits?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any services to manage that all?"}
{"id": "superseg_train_4175", "dialogue": "user: Hello, I would like to obtain information about Retirement Planning[NEWLINE]agent: Of course Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.[NEWLINE]agent: know the factors that can affect retirement planning?[NEWLINE]user: if I want to meet them[NEWLINE]agent: We want you to understand what Social Security can mean to you and your family's financial future.[NEWLINE][BOUNDARY][NEWLINE]user: Well thank you. I'll keep that in mind. Who can help  me If I need assistance how to manage my benefits?[NEWLINE]agent: Just visit our contact us page for other ways to get support.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, I would like to ask how do retirement benefits work?[NEWLINE]agent: Social Security replaces a percentage of a worker's pre-retirement income based on his or her lifetime income.s The portion of his or her pre-retirement wages that Social Security replaces is based on their highest earnings of 35 years And it varies depending on how much you earn and when you choose to start benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Will benefits be reduced if you start receiving benefits before you reach full retirement age?[NEWLINE]agent: Of course, it is also important to know that the benefits are perceived from the age of 62.[NEWLINE][BOUNDARY][NEWLINE]user: The pre-retirement wages that Social Security replaces are based on what?[NEWLINE]agent: on your highest income of 35 years and varies according to how much you earn and when you choose to start benefits.[NEWLINE]user: and what do you do with the unused money?[NEWLINE]agent: The unused money goes to a Social Security trust fund that pays monthly benefits to you and your family when you start receiving retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What types of income include special rules?"}
{"id": "superseg_train_4176", "dialogue": "user: Hello, I would like to obtain information about retirement benefits[NEWLINE]agent: We want you to know what Social Security means to you and your family's financial future. In this section, you can learn how Social Security works, who is eligible for retirement benefits, and what to consider before applying. Read on to understand how Social Security fits into your retirement plan.[NEWLINE][BOUNDARY][NEWLINE]user: What is the full retirement age?[NEWLINE]agent: The full retirement age is the age at which you will be able to collect the full amount of your retirement benefit. The full retirement age is 66 if you were born from 1943 to 1954. The full retirement age increases gradually if you were born from 1955 to 1960, until he turns 67 years old.[NEWLINE]agent: Were you born after 1960?[NEWLINE]user: yes[NEWLINE]agent: For anyone born in 1960 or later, full retirement benefits are paid at age 67. You can find your full retirement age by year of birth in the full retirement age table.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding Information Secure. Thanks. I'll take a look at your website,. What can I do to keep my data secure?[NEWLINE]agent: Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to do to improve my financial plan?[NEWLINE]agent: Set up your financial plan with Social Security[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Social Security financial plan, how do I request the benefit?"}
{"id": "superseg_train_4177", "dialogue": "user: Hello, I would like to obtain information about What affects your retirement benefits?[NEWLINE]agent: Everyone's retirement is unique. Beyond deciding when to start receiving retirement benefits, other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Can pensions and taxes affect my retirement benefit?[NEWLINE]agent: Pensions and taxes have the potential to affect your retirement benefit.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for my retirement benefits application, can I apply for it some other way?[NEWLINE]agent: Yes, you can also apply by calling 1 - 800 - 772 - 1213, by text telephone at TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: After I apply can someone receive benefits on my work record?[NEWLINE]agent: We'll inform you if that is possible once your application has been processed.[NEWLINE]user: Will I be able to receive benefits on my spouse's record?[NEWLINE]agent: You will also be informed of that once your application has been processed.[NEWLINE]user: Is there a delay after I send in my application?[NEWLINE]agent: Once we receive your application it will be reviewed. After the review we will contact you if we need more information or if we need to see your documents.[NEWLINE]user: And then is it good to go?"}
{"id": "superseg_train_4178", "dialogue": "user: hi i would like to know if it is possible to decide when to start retirement benefits[NEWLINE]agent: Of course Choosing when to start receiving retirement benefits is a personal decision.[NEWLINE]agent: do you want to retire?[NEWLINE]user: yes[NEWLINE]agent: You will receive the full amount of your benefits. We will reduce your benefit amount if you retire before you reach full retirement age.[NEWLINE][BOUNDARY][NEWLINE]user: Applying for Retirement Benefits comes to mind. What is the procedure for withdrawing my application?[NEWLINE]agent: life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you ve already received[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what age will I receive my full retirement benefits if I was born in the year of 1960?[NEWLINE]agent: For anyone born in 1960 or later, full retirement benefits are paid at age 67.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, regarding about Resources And Services To Stay In Control. What does the income test mean?[NEWLINE]agent: It is important that you get a proof of income letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the date of retirement. How do I know how much benefit I will receive?[NEWLINE]agent: The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.[NEWLINE][BOUNDARY][NEWLINE]user: What are specific types of earnings?[NEWLINE]agent: are you in the american worker group?[NEWLINE]user: yes"}
{"id": "superseg_train_4179", "dialogue": "user: There are some things about my social security benefits I would like to know.[NEWLINE]agent: Of course. Do you already receive Social Security or SSI benefits and do you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you can sign up for Direct Deposit.[NEWLINE]user: Good to know. Do you know the corrected Card for an adult? Can you use photocopies of the required documents?[NEWLINE]agent: No, only originals or certified copies are accepted.[NEWLINE][BOUNDARY][NEWLINE]user: What are the original documents needed?[NEWLINE]agent: null[NEWLINE]agent: If you haven't established your U.S. citizenship with us, you need to do it.[NEWLINE]user: I haven't.[NEWLINE]agent: You need to provide us with proof of U.S. citizenship.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to give any other information if I'm currently working?[NEWLINE]agent: Since you've changed your name, you should also inform this to your employer.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I use as proof of identity?"}
{"id": "superseg_train_4180", "dialogue": "user: I'm a future benefits receiver and would like information about Direct Deposit.[NEWLINE]agent: So you don't\u00a0get Social Security or SSI benefits yet?[NEWLINE]user: Not at the moment, no.[NEWLINE]agent: Do you already have an account with us?[NEWLINE]user: No I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need a bank account to receive benefits?[NEWLINE]agent: We offer a Direct Express card which is a debit card you can use to access your benefits and you don't need a bank account.[NEWLINE]user: What do I need to do for this?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. Shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: And what information do I need to create an account?"}
{"id": "superseg_train_4181", "dialogue": "user: I have a few questions about my social security benefits. It'd be great if you had the time to answer them.[NEWLINE]agent: Of course. Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: My brother is not receiving benefits yet, but he is planning to apply and has a bank account. Can he apply for direct deposit, too?[NEWLINE]agent: Yes. Please tell him to take his checkbook or a copy of his bank statement with him.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. And how can I sign up for direct deposit?[NEWLINE]agent: You can sign up by contacting your bank, credit union or savings and loan association, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for the cooperative. Do you want to know the documents required for proof of identity?[NEWLINE]agent: We can only accept certain documents as proof of identity.[NEWLINE]user: Could you consider other documents apart from the birth certificate?"}
{"id": "superseg_train_4182", "dialogue": "user: I'm planning to apply for social security and direct deposit and I need some information about the process.[NEWLINE]agent: Of course. Are you currently not receiving any Social Security or SSI benefits yet but are you planning to apply?[NEWLINE]user: Yes, that'd be the case.[NEWLINE]agent: Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE]user: What if I already own a bank account?[NEWLINE]agent: Then you should bring your checkbook or a copy of your bank statement with you.[NEWLINE]user: Another point to consider about Social Security. What kind of identification do I need to display at Social Security?[NEWLINE]agent: We must see your driver's license or state issued no-driver card.[NEWLINE]user: What happens if I do not have one of these documents or cannot get replacement within ten days?[NEWLINE]agent: We will ask for other documents that are current and they need to show your name, date of birth or age and preferably a recent photograph.[NEWLINE][BOUNDARY][NEWLINE]user: Do I really need to replace my child's card?"}
{"id": "superseg_train_4183", "dialogue": "user: Hello, I'm currently not receiving any benefits, but I'm planning to apply and also have some questions about benefits and direct deposit.[NEWLINE]agent: Are you not receiving Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: No, to both.[NEWLINE]agent: Do you already have an account?[NEWLINE]user: Yes, I already have a bank account.[NEWLINE]agent: Then you should bring your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have an account yet?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: Makes perfect sense. By the way, what is this direct express card, which is mentioned on your website?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.[NEWLINE]user: Sounds great. How can I sign up for it?"}
{"id": "superseg_train_4184", "dialogue": "user: Hello! How can I receive Social Security Direct Deposit benefits?[NEWLINE]agent: Do you have a bank account?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I am not receiving benefits?[NEWLINE]agent: are you planning to apply?[NEWLINE]user: Yes, I want to apply.[NEWLINE]agent: So, You tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I sign up for Direct Deposit?[NEWLINE]agent: You can sign up starting or changing Direct Deposit online Social Security benefits only.[NEWLINE][BOUNDARY][NEWLINE]user: Should I have a bank account?"}
{"id": "superseg_train_4185", "dialogue": "user: Hello, I wonder what happens if I am already receiving help?[NEWLINE]agent: If you already receive the help, you can register in the Direct Deposit.[NEWLINE]user: I already receive SSI, what is the process?[NEWLINE]agent: You can primarily sign up for Direct Deposit using.[NEWLINE][BOUNDARY][NEWLINE]user: What if the benefit is not received?[NEWLINE]agent: If you do not receive SSI but are planning to apply, follow the respective steps.[NEWLINE]user: Can you expand this information more?[NEWLINE]agent: It is important to have an account.[NEWLINE]user: Sure, what else is there to know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is the Direct Express card?"}
{"id": "superseg_train_4186", "dialogue": "user: I need some information about getting my Social Security direct deposited in my account.[NEWLINE]agent: Do you receive SSI benefits and have a bank account?[NEWLINE]user: Yes to both.[NEWLINE]agent: You can sign up for Direct Deposit by doing one of the following:- starting or changing Direct Deposit online Social Security benefits only- contacting your bank, credit union or savings and loan association- calling Social Security toll-free at 1-800-772-1213[NEWLINE]user: What if I have a credit union instead?[NEWLINE]agent: Yes it is possible to sign up through them.[NEWLINE]user: I've chosen an account type, what do I do next?[NEWLINE]agent: Let a representative at your financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: Yeah, what if I need a bank account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: Is there a number I can call for the card?"}
{"id": "superseg_train_4187", "dialogue": "user: Hi, what if I am not currently receiving aid?[NEWLINE]agent: If you do not get the benefits, you can apply for such a plan.[NEWLINE]user: What are the steps to apply?[NEWLINE]agent: It is important that you inform the Social Security representative.[NEWLINE][BOUNDARY][NEWLINE]user: What level of difficulty does it present when registering on the card?[NEWLINE]agent: It is fast and easy, you can also call 1 - 800 - 333 - 1795 to facilitate the process.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have an account?[NEWLINE]agent: It is important that you carry your checkbook or a copy of your bank statement.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if I have to have an account before I can register?[NEWLINE]agent: Of course, in addition to being able to register for Direct Deposit.[NEWLINE]user: What benefits does the Direct Express card have?"}
{"id": "superseg_train_4188", "dialogue": "user: for Direct Deposit of Social Security how can I do if I am already receiving benefits?[NEWLINE]agent: Are you sure you already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes i have everything[NEWLINE]agent: You can enroll in Direct Deposit using three types of process[NEWLINE]user: When I decide which account is right for me, what should I do?[NEWLINE]agent: You must inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me on what documents should I provide as a proof of identity in registering my benefits through a Direct Deposit?[NEWLINE]agent: You can use your US driver's license or your state-issued non-driver identification card.[NEWLINE]user: What if I changed my name more than two years ago and my current documents are not enough to identify me on your records?[NEWLINE]agent: Then you would need to show us an identity document with your previous name as shown on our records.[NEWLINE]user: Can I use my marriage document as proof of legal name change if I need to?"}
{"id": "superseg_train_4189", "dialogue": "user: I'm not currently receiving benefits, but am looking for information about the direct deposit process. Can you answer me a few questions, please?[NEWLINE]agent: Of course. So you don't get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: No, I'm just looking for information.[NEWLINE]agent: Alright. Do you already have an account?[NEWLINE]user: No, I don't have one and I don't need it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is an account needed to sign up for direct deposit?[NEWLINE]agent: Correct, you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE]user: What if i have gotten such an account?[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE]user: That seems simple. What can you tell me about the Direct Express card?"}
{"id": "superseg_train_4190", "dialogue": "user: Hello, I would like to know what I do if I am already receiving social security benefits[NEWLINE]agent: already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes[NEWLINE]agent: Have you already changed your Social Security online direct deposit benefits?[NEWLINE]user: no[NEWLINE]agent: Have you contacted your bank, credit union, or savings and loan association?[NEWLINE]user: yes[NEWLINE]user: and the Direct Express debit card works for me if I don't have an account?[NEWLINE]agent: The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account[NEWLINE]user: If I don't have an account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: If you still do not receive Social Security or SSI benefits, what should I do?"}
{"id": "superseg_train_4191", "dialogue": "user: How can I enroll in direct deposit if I am already receiving benefits[NEWLINE]agent: already receive Social Security or SSI benefits and have a bank account?[NEWLINE]user: yes[NEWLINE]agent: Are you changing Social Security benefits online from direct deposit only?[NEWLINE]user: yes[NEWLINE]user: And how is it done in the event that someone does not have an account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: What if I still don't receive benefits?[NEWLINE]agent: You still don't get Social Security or SSI benefits but are you planning to apply?[NEWLINE]user: no[NEWLINE]agent: Do you already have an account?[NEWLINE]user: yes"}
{"id": "superseg_train_4192", "dialogue": "user: Yes i am already getting benefits[NEWLINE]agent: you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: When do you decide which account is right for me?[NEWLINE]agent: let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit[NEWLINE]user: you can sign up for Direct Deposit?[NEWLINE]agent: yes, starting or changing Direct Deposit online Social Security benefits only[NEWLINE][BOUNDARY][NEWLINE]user: I am currently not receiving benefits[NEWLINE]agent:  you don t get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: yes"}
{"id": "superseg_train_4193", "dialogue": "user: I am currently not receiving Social Security benefits[NEWLINE]agent: you don t get Social Security or SSI benefits yet but are planning to apply?[NEWLINE]user: not[NEWLINE]agent: you already have an account?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am already receiving benefits?[NEWLINE]agent: The Direct Express card is a debit card you can use to access your benefits.  And you do n't need a bank account.[NEWLINE]user: What benefits do I have with the Direct Express card program[NEWLINE]agent: we deposit your federal benefit payment directly into your card account[NEWLINE]user: If i do n't have an account"}
{"id": "superseg_train_4194", "dialogue": "user: yes I am already receiving SS benefit[NEWLINE]agent: you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If i don t get Social Security or SSI benefits yet but are planning to apply[NEWLINE]agent: tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit[NEWLINE][BOUNDARY][NEWLINE]user: can I use the card to make purchases, pay bills or get cash at thousands of locations?[NEWLINE]agent: yes, It s quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Also, Social Security can help you sign up.[NEWLINE]user: If I do n't have an account[NEWLINE]agent: you must open an account before you can sign up for Direct Deposit[NEWLINE]user: what are the benefits of the card"}
{"id": "superseg_train_4195", "dialogue": "user: Hey there, I need some assistance with my tax return.[NEWLINE]agent: Of course. Do you want to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Are we using the 2017 tax year data for you?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: In that case, call us or visit any local Social Security office, if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to apply for Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_4196", "dialogue": "user: I'm a bit confused and could use some guidance when it comes to my tax return. Can you help me?[NEWLINE]agent: Gladly. Do you wish to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, I wanted to know something else.[NEWLINE]agent: Are we using your 2017 tax year data?[NEWLINE]user: Yes, you are.[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do my medicare premiums need to be adjusted?[NEWLINE]agent: Yes. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: I want to enrol for the Special Enrollment Period (SEP) for Medicare Benefits, is there a timeframe within which I need to enroll?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_4197", "dialogue": "user: You can help me with some questions I have about my tax return.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use the 2017 tax year data for you?[NEWLINE]user: Yes, I think so.[NEWLINE]agent: If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to determine which original documents do I need. What if his citizenship has already been established with Social Security? Do I still need to submit documents?[NEWLINE]agent: In this case, you would not need documentation.[NEWLINE]agent: Is your reason for obtaining a new card for your son because of a legal name change?[NEWLINE]user: No, his name has not changed.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I think his identity has already been verified with Social Security, but if it's not, are there any other documents I can use besides a passport or birth certificate?[NEWLINE]agent: If you do not have these identity documents, we can also accept a state issued ID card or an adoption decree.[NEWLINE]user: What if his ID card is in his prior last name? Will it still be accepted?"}
{"id": "superseg_train_4198", "dialogue": "user: Hello there, I came here to find more information regarding my tax return.[NEWLINE]agent: Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use your 2017 tax year data?[NEWLINE]user: No, you use the most recent tax year data.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm affected by loss of income due to the current crisis?[NEWLINE]agent: Then we need to see documentation verifying the event and the reduction in your income.[NEWLINE][BOUNDARY][NEWLINE]user: I see, but this makes me curious. What if my income had increased instead?[NEWLINE]agent: In that case you'd pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Well, what documentation should I bring along to verify my loss of income?"}
{"id": "superseg_train_4199", "dialogue": "user: You could answer a few questions I have about my tax return. That'd be very kind.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do we use the 2017 tax data for you?[NEWLINE]user: No, you have more recent tax data about me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if you determine that I'm a higher-income beneficiary?[NEWLINE]agent: Then you'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the MAGI amount from the IRS?[NEWLINE]agent: Then you must correct the information with the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Well, how high are the monthly part B premiums going to be?"}
{"id": "superseg_train_4200", "dialogue": "user: Yes I would like to learn more about Medicare Premiums.[NEWLINE]agent: Are you wanting to apply for Medicare Part A or B?[NEWLINE]user: Yes Medicare Part A.[NEWLINE]agent: In that case please visit our webpage Medicare Resources.[NEWLINE][BOUNDARY][NEWLINE]user: How much must one earn to pay a regular premium?[NEWLINE]agent: If your income is below the limits described above, the law about paying higher premiums does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: What does SHIP stand for and where can I find that info as pertaining to me?[NEWLINE]agent: SHIP stands for State Health Insurance Counseling and Assistance Program. You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online or you can request it when you call.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any additional information on how to apply for Medicare online?[NEWLINE]agent: For more information about applying for Medicare only and delaying retirement benefits, visit Applying for Medicare Only Before You Decide. What documents and information will I need to submit with my application?[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_4201", "dialogue": "user: What are tax returns used for when determining retirement?[NEWLINE]agent: Do you want to know how to determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, that is not what I need at this time.[NEWLINE]agent: Did you know we use the 2017 tax year data if you filed in 2018?[NEWLINE]user: Yes, I knew this.[NEWLINE]agent: Then let us know if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018 and we can update your records.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income has gone down?[NEWLINE]agent: Just contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: Very well.  Is there a certain time when I need to enroll for medical insurance?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_4202", "dialogue": "user: Hi, I need to know what is the monthly Medicare Premiums?[NEWLINE]agent: These premiums have an amount of $ 144.60.[NEWLINE]agent: It all depends on the tax return you made.[NEWLINE]user: Perfect, can you expand the information more?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if you show up paying a higher amount for drug coverage?[NEWLINE]agent: You should contact the Centers for Medicare and Medicaid Services to make the appropriate corrections.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information on the subject?[NEWLINE]agent: What particular information do you need to know?[NEWLINE]user: Information related to income or to apply for Medicare Part A or B.[NEWLINE]agent: You can visit the Medicare Resources website to find information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but due to several disabilities, she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_4203", "dialogue": "user: Hello, do I need information about the steps to file a tax return?[NEWLINE]agent: To carry out such a process, it is essential to know the monthly adjustment amounts related to income.[NEWLINE]user: How can such amounts be taken out?[NEWLINE]agent: For this purpose we use the data for the fiscal year.[NEWLINE]user: Can you expand that information more please?[NEWLINE]agent: It is important that you call or visit any local Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Medicare registration/enrollment options is also something I'd like to know. Are there any other possibilities?[NEWLINE]agent:  You can also apply :   By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday. If you are deaf or hard of hearing, [108] you can call us at TTY 1 - 800 - 325 - 0778[NEWLINE][BOUNDARY][NEWLINE]user: is there an enrollment period[NEWLINE]agent: Do you have  a group health insurance?[NEWLINE]user: yes"}
{"id": "superseg_train_4204", "dialogue": "user: Steps to file taxes?[NEWLINE]agent: It is vital that you know the monthly adjustment amount related to 2020 income to make such a statement.[NEWLINE]user: How can I perform such calculations?[NEWLINE]agent: In certain cases we use data from fiscal year 2017 for this purpose.[NEWLINE]user: Can you expand that information more please?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect.[NEWLINE]agent: It may happen that your income decreases, I am influencing the process.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information regarding the topic.[NEWLINE]agent: It is important that you visit Extra Help with your Medicare prescription drug costs for more information.[NEWLINE]user: Can I get Extra Help?"}
{"id": "superseg_train_4205", "dialogue": "user: Good day. I would like to know how to contest a decision made by you, perhaps  you can enlighten me.[NEWLINE]agent: Do you disagree with the decision we made about your income-related monthly adjustment amounts?[NEWLINE]user: No, but I want to know my rights.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about what Medicare covers?[NEWLINE]agent: You can visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: What if you have determined that I must pay a higher amount for Medicare prescription drug coverage?[NEWLINE]agent: Well, if you don't have this coverage, you must call the Centers for Medicare & Medicaid Services CMS at 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048 to make a correction. Social Security receives the information about your prescription drug coverage from CMS.[NEWLINE]user: I see. And what if I disagree with the MAGI amount received from the IRS?[NEWLINE]agent: In that case, you must correct the information with the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: Fair enough. And what should I do if I received a settlement from my employer because of bankruptcy?"}
{"id": "superseg_train_4206", "dialogue": "user: I want to contest a decision you made and need to know what to consider.[NEWLINE]agent: Do you disagree with the decision we made about your income-related monthly adjustment amounts?[NEWLINE]user: No, it's about another issue.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, can you just give me a link or something to more information?[NEWLINE]agent: Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?[NEWLINE]user: No, nothing of that![NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Let me be more direct: what adjustments need to be done to my premium?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for the meantime can i opt out of receiving cash retiremnt?[NEWLINE]agent: yes of course.[NEWLINE][BOUNDARY][NEWLINE]user: What if i did not get my new medicare card?[NEWLINE]agent: You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: how do i apply for medicare?[NEWLINE]agent: you can apply online[NEWLINE][BOUNDARY][NEWLINE]user: why did they new ones?"}
{"id": "superseg_train_4207", "dialogue": "user: Hello, I would like to know what to do If I do not agree with your decision[NEWLINE]agent: If you disagree with our decision about monthly adjustment amounts related to your income?[NEWLINE]user: no that's not the case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and how can i get new information?[NEWLINE]agent: Contact us to explain that you have new information and that you may need a new decision on your income related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227; TTY 1-877-486-2048.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do? If I do not agree with the amount of MAGI we receive from the IRS[NEWLINE]agent: In that case, you must correct the information with the IRS.[NEWLINE]user: What if I don't have coverage for my medications?"}
{"id": "superseg_train_4208", "dialogue": "user: Regarding the Retirement Benefits Planner, what is the reason for? If my income has been reduced?[NEWLINE]agent: your income has gone down due to any of the following situations, and the change makes a difference in the income level we consider?[NEWLINE]user: yes[NEWLINE]agent:  You married, divorced, or became widowed?[NEWLINE]user: not[NEWLINE]agent: You or your spouse stopped working or reduced your work hours?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: you ll pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary[NEWLINE]agent: Because individual plan premiums vary, the law specifies that the amount is determined using a base premium[NEWLINE]user: how the monthly adjustment amount related to income works.[NEWLINE]agent: Part B helps pay for your doctors services and outpatient care.  It also covers other medical services, such as physical and occupational therapy, and some home health care.[NEWLINE][BOUNDARY][NEWLINE]user: If i disagree with the decision we made about your income - related monthly adjustment amounts?"}
{"id": "superseg_train_4209", "dialogue": "user: Hello, I would like to obtain information about Medicare monthly premiums for 2020[NEWLINE]agent: Of course The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: filed a joint tax return?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my income is not greater than the limits described above?[NEWLINE]agent: If your income is not greater than the limits described above, this law does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Medicare. Can I still apply for Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_4210", "dialogue": "user: I came here looking for some information regarding my tax return. Perhaps you can answer some questions for me.[NEWLINE]agent: Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?[NEWLINE]user: No, thank you. I have some other, more urgent questions.[NEWLINE]agent: Do you want to know what happens if we use the 2017 tax year data?[NEWLINE]user: No, it's fine.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Instead, can you tell me what happens if I only have Medicare prescription drug coverage?[NEWLINE]agent: In that case, you'll pay an income-related monthly adjustment amount only on the benefit you have.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I filed a federal income tax return for the year?[NEWLINE]agent: Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.[NEWLINE][BOUNDARY][NEWLINE]user: Makes perfect sense. Is there anything else I should know about my Medicare premium?"}
{"id": "superseg_train_4211", "dialogue": "user: Hi, I received Social Security payments and would like to have them paid directly into my bank account, is this possible?[NEWLINE]agent: You stated that you are receiving Social Security benefits, is that correct?[NEWLINE]user: No I am not receiving benefits yet.[NEWLINE][BOUNDARY][NEWLINE]agent: If you are not currently receiving benefits are you planning on applying for benefits?[NEWLINE]user: No I am not receiving benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to change my Direct Deposit information?[NEWLINE]agent: Yes you can change your information for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing about the Social Security benefits, what is the first deposit registration process?[NEWLINE]agent: you must start or change Social Security benefits online direct deposit only[NEWLINE][BOUNDARY][NEWLINE]user: Understood, regarding to be receiving benefits, who can help me to change my information for the deposit of the money?[NEWLINE]agent: If you wish to change your Direct Deposit information you can do this by contacting your bank, credit union, or savings and loan association.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to start Direct Deposit once I apply for benefits?"}
{"id": "superseg_train_4212", "dialogue": "user: Hello there, I have some questions about direct deposit when it comes to social security benefits.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you not receiving any benefits now then?[NEWLINE]user: No, I mean, I am about to apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've already found a bank that suits my needs and would use this account for my benefits.[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about a financial institution to support my document.. and back to direct deposit, what should I do next if I have an account?[NEWLINE]agent: Then should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about direct deposit and your request. Does this mean that I can also sign up for direct deposit there?[NEWLINE]agent: Yes, you can sign up by contacting your bank, credit union or savings and loan association, for example.[NEWLINE]user: And what is this direct express card I've read about?"}
{"id": "superseg_train_4213", "dialogue": "user: Excuse me, I need some help with the social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: No, I don't have an account yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I sign up for direct deposit?[NEWLINE]agent: You can sign up by contacting your bank, credit union or savings and loan association.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks, if I am already receiving benefits, can I register with a credit union that I have?[NEWLINE]agent: Yes it is possible to sign up through them.[NEWLINE][BOUNDARY][NEWLINE]user: All right, and about receiving the benefits, what if I don't have a bank account to receive these?[NEWLINE]agent: Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: What if I didn't receive any benefits yet, but I was planning to apply?"}
{"id": "superseg_train_4214", "dialogue": "user: Can you tell me how I can get a social security direct deposit?[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you not currently receiving benefits then?[NEWLINE]user: No, I'm receiving benefits at the moment.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to sign up for direct deposit by calling social security?[NEWLINE]agent: Yes, you can call Social Security toll-free at 1-800-772-1213 TTY 1-800-325-0778 to sign up for direct deposit.[NEWLINE]user: I'd like to ask you another question about not currently receiving benefits. What if I already have a checking or savings account?[NEWLINE]agent: Then you should bring your checkbook or a copy of your bank statement with you.[NEWLINE]user: I am currently receiving benefits. Can I also sign up through my bank?[NEWLINE]agent: Yes, you'll have to contact your bank, credit union or savings and loan association.[NEWLINE]user: And what if I don't have a bank account?"}
{"id": "superseg_train_4215", "dialogue": "user: Can you help me by explaining a few things about the social security direct deposit, please?[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE]user: What original documents am I required to provide? If I don't have a document on hand, what should I do?[NEWLINE]agent: You can submit a state issued non driver identification card or, if applies, an adoption decree.[NEWLINE][BOUNDARY][NEWLINE]user: And do i need to pay anything if the card is lost or stolen?[NEWLINE]agent: No, it's free of charge, but if you do know your SS number, then you don't need a replacement.[NEWLINE][BOUNDARY][NEWLINE]user: Do i have to present documentation too?[NEWLINE]agent: Yeah, in order to verify your identity. Just show us a U.S driver license or a state issued non driver identification card.[NEWLINE]user: And if i don't have any of those? what then?"}
{"id": "superseg_train_4216", "dialogue": "user: You can answer some questions I have about the social security direct deposit, for starters.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and do you have a bank account?[NEWLINE]user: No, I lack a bank account.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I wasn't receiving social security, but was planning to apply?[NEWLINE]agent: In that case you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Another question regarding the Direct Deposit program, if I have a Direct Express card, will my benefit be deposited there?[NEWLINE]agent: we deposit your federal benefit payment directly into your card account[NEWLINE][BOUNDARY][NEWLINE]user: Well thank you, can you tell me how to register for a direct express card? what are the steps?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE]user: Back to my original issue. I don't have a bank account. What should I do?"}
{"id": "superseg_train_4217", "dialogue": "user: What can you tell me about the social security direct deposit?[NEWLINE]agent: A lot. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, to both.[NEWLINE]agent: Then you can sign up for Direct Deposit.[NEWLINE]user: I also have a question about original documents. Do I require them? What about IDs that have passed their expiration date?[NEWLINE]agent: The documents used as proof of identity must be current, not expired.[NEWLINE]user: In my case, I lived in the USA for a long time now but it's my first time asking for a social security number.[NEWLINE]agent: for your case, you'll need to prove that you have never been assigned a social security number. You can do this by providing records about the schools you attended, tax records or something similar.[NEWLINE]user: about the original documents, please give me some examples of the documents needed.[NEWLINE]agent: One of the most important original documents required is the U.S. passport.[NEWLINE]user: Ok, and what would be asked for those that lived in another country for a long time?"}
{"id": "superseg_train_4218", "dialogue": "user: Is there anything you could tell me about Social Security Direct Deposit?[NEWLINE]agent: Do you need to know about how to sign up for direct deposit?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you receiving benefits yet?[NEWLINE]user: No I am not receiving benefits yet?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I have a copy of my checkbook with me when I apply?[NEWLINE]agent: Yes, have your checkbook or a copy of your bank statement with you when you apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I'd like to ask for receiving benefits. What will be the process in case I don't have an account?[NEWLINE]agent: You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.[NEWLINE][BOUNDARY][NEWLINE]user: About Direct Deposit benefit, Is it wise to let the representative at my financial institution know ahead of time?[NEWLINE]agent: Yes, that is a great choice to let the representative know ahead of time.[NEWLINE]user: Do I need to open an account before I sign up for direct deposit?"}
{"id": "superseg_train_4219", "dialogue": "user: What is direct deposit of my Social Security?[NEWLINE]agent: Do you want to use direct deposit?[NEWLINE]user: I am not sure because I do not know what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you currently receiving benefits?[NEWLINE]user: No, I am not receiving benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Direct Express debit card?[NEWLINE]agent: It is an option for receiving your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to open a bank account for direct deposit and have decided on a suitable account?[NEWLINE]agent: Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about SSI benefits online, and how do I sign up for direct deposit?[NEWLINE]agent: You can sign up for direct deposit by following these steps.[NEWLINE]user: Should the representative know about my direct deposit?"}
{"id": "superseg_train_4220", "dialogue": "user: What is the Direct Deposit of Social Security?[NEWLINE]agent: It is important that you are already receiving benefits.[NEWLINE]user: What if I am already receiving benefits?[NEWLINE]agent: If you already receive SSI and have a bank account, you can qualify.[NEWLINE]user: Perfect, can you tell me more about it?[NEWLINE]agent: If you qualify you can sign up for Direct Deposit using.[NEWLINE]user: Another question is what are original documents do I need? and What proof of identification do I need to show?[NEWLINE]agent:  U.S. driver 's license or State - issued non - driver identification card  are acceptable[NEWLINE]user: What if my child lived outside the united states for an extended period?[NEWLINE]agent:  a current or previous passport  or school and/or employment record are accepted[NEWLINE]user: What if a document is not available?"}
{"id": "superseg_train_4221", "dialogue": "user: Hello there. I have some questions about signing up for direct deposit, so I my social security gets sent to my bank account.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, I don't receive benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are currently not receiving any benefits, correct?[NEWLINE]user: No, I actually do. Sorry, I got distracted.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So how can I sign up for direct deposit?[NEWLINE]agent: You can sign up for direct deposit by contacting your bank, credit union or savings and loan association, for example.[NEWLINE]user: I have another question about receiving my Social Security benefits.  If I do not receive benefits yet, but am planning to submit my application, what should I do if my choice would be to have my benefits to go to my account by Direct Deposit?[NEWLINE]agent: tell the Social Security representative when you apply for the benefits you want to sign up for Direct Deposit[NEWLINE]user: OK thank you. I would also like to find out about Direct Deposit, should I contact my bank?[NEWLINE]agent: Correct. That is one way to sign up for Direct Deposits.[NEWLINE]user: You said it's one way. Can I also sign up by starting direct deposit online social security benefits only?"}
{"id": "superseg_train_4222", "dialogue": "user: Hello, I am a bit confused about signing up for direct deposit. I hope you can answer a few questions I have.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you already receive Social Security or SSI benefits and you have a bank account?[NEWLINE]user: Yes, that'd be me.[NEWLINE]agent: Do you plan to sign up for Direct Deposit by starting or changing Direct Deposit online Social Security benefits only?[NEWLINE]user: No. No, you see, I'd prefer to do it another way, if possible.[NEWLINE]agent: Do you plan to sign up by contacting your bank, credit union or savings and loan association?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you plan to sign up by calling Social Security toll-free at 1-800-772-1213 or TTY 1-800-325-0778 then?[NEWLINE]user: No, doing this over the phone won't work out for me.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: very good, also would like to know how to sign up for direct deposit? because I am not currently receiving benefits but I plan to apply soon."}
{"id": "superseg_train_4223", "dialogue": "user: I'm completely confused about direct deposit for my social security benefits. Maybe you can shed some light on this for me.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are NOT currently receiving benefits, correct?[NEWLINE]user: Yes, I'm not receiving any benefits.[NEWLINE]agent: Are you planning to apply then?[NEWLINE]user: No.[NEWLINE]agent: Do you already have an account?[NEWLINE]user: No, I haven't signed up for one yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Say, How do I sign up for a Direct Express card?[NEWLINE]agent: It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? regarding receiving benefits. What if I have received such an account?"}
{"id": "superseg_train_4224", "dialogue": "user: I need some explanations regarding the social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Do you also have a bank account?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you started or changed Direct Deposit online Social Security benefits only?[NEWLINE]user: Yes. That'd be the case.[NEWLINE]user: Is having started or changed Direct Deposit online Social Security benefits enough to sign up for direct deposit?[NEWLINE]agent: That is correct.[NEWLINE]user: I'd like to ask  SSI benefits. Is it necessary for me to have a bank account?[NEWLINE]agent: Yes, when you apply for benefits, you must have your checkbook or a copy of your bank statement with you.[NEWLINE]user: I am glad to know, do you know another option where to receive the benefits?[NEWLINE]agent: Yes, you could consider the Direct Express debit card as another viable option.[NEWLINE]user: What about contacting my bank? Would that work?"}
{"id": "superseg_train_4225", "dialogue": "user: I need some help with setting up my social security direct deposit.[NEWLINE]agent: Of course. Are you already receiving benefits?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: So you are currently NOT receiving benefits, correct?[NEWLINE]user: No, actually I am receiving benefits. Sorry, my bad.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other viable options to set up my direct deposit, other than contacting my bank?[NEWLINE]agent: Yes, you can consider the Direct Express debit card as another viable option.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn if I'm eligible for benefits. What should I do once I've decided which account is best for me?[NEWLINE]agent: You must inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I am not currently receiving benefits, however, what should I keep in mind if I already have a bank account?[NEWLINE]agent: You'll need to remember to have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the card you mentioned: how do I sign up for it?"}
{"id": "superseg_train_4226", "dialogue": "user: what can you tell me about Social Security Direct Deposit[NEWLINE]agent: Are you receiving benefits?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Not currently receiving benefits?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the card to make purchases, pay bills, or get cash at thousands of locations?[NEWLINE]agent: It s quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the fact that you have already been earning benefits? Will you enroll in Direct Deposit?[NEWLINE]agent: yes, starting or changing Direct Deposit online Social Security benefits only[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know how to set up Direct Deposit. If I already receive Social Security or Supplemental Security Income benefits and\u00a0having\u00a0a bank account?I'd also like to know how to set up Direct Deposit. If I already receive Social Security or Supplemental Security Income benefits and\u00a0having\u00a0a bank account,[NEWLINE]agent: you can sign up for Direct Deposit by :starting or changing Direct Deposit online Social Security benefits only[NEWLINE]user:  can i use the card to make purchases, pay bills or get cash at thousands of locations?[NEWLINE]agent:  It s quick and easy to sign up for the card[NEWLINE]user: If i do n't have an account"}
{"id": "superseg_train_4227", "dialogue": "user: I need to find out about Medicare Premiums for Higher-Income people.[NEWLINE]agent: In that situation, the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums.[NEWLINE][BOUNDARY][NEWLINE]user: How high does my income have to be?[NEWLINE]agent: If you file your taxes as married, filing jointly and your MAGI (total adjusted gross income and tax-exempt interest income) is greater than $170,000, you'll pay higher premiums for your Part B and Medicare prescription drug coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What income ranges exist?[NEWLINE]agent: Are you a high income earner?[NEWLINE]user: Yes.[NEWLINE]agent: In that case, you'll pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if there is specific period on when I should enroll in income-related monthly adjustment?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_4228", "dialogue": "user: I came here looking for information on medicare premiums. Perhaps you can help me out.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's interesting. What can you tell me about monthly medicare premiums in 2020?[NEWLINE]agent: The standard Part B premium for 2020 is $ 144.60.[NEWLINE]agent: Are you single and filed an individual tax return, or married and filed a joint tax return?[NEWLINE]user: No, to both. I didn't file a tax return yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I earn a lot less money now and fulfill the requirements for a new decision?[NEWLINE]agent: In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for specific information on how to apply for an original Social Security card as a US adult citizen who was born outside the United States.[NEWLINE]agent: There is important information in this regard that must be followed closely[NEWLINE]user: What documentation is needed?"}
{"id": "superseg_train_4229", "dialogue": "user: I have a few questions about medicare premiums. It'd be great if you could answer them.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if the deducted amount is greater than my monthly social security payment?[NEWLINE]agent: In that case you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a concern about whether you decide not to enroll in Medicare Part B at first but then decide to do so. When can I submit my application?[NEWLINE]agent: You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits.[NEWLINE]user: can i opt out of receiving cash retiremnt?[NEWLINE]agent: yes of course.[NEWLINE][BOUNDARY][NEWLINE]user: What if i did not get my new medicare card?[NEWLINE]agent: You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: how do i apply for medicare?[NEWLINE]agent: you can apply online[NEWLINE][BOUNDARY][NEWLINE]user: why did they new ones?"}
{"id": "superseg_train_4230", "dialogue": "user: I'd like to learn more about medicare premiums, please.[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if my income isn't greater than the limits stated on your website?[NEWLINE]agent: In that case this law does not apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I don't get monthly payments at all?[NEWLINE]agent: Then you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, for a medicare application, can i be eligible for this same at age 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_4231", "dialogue": "user: I'm a bit confused about a few things regarding medicare premiums. Could you explain how it works, please?[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find additional information on what Medicare covers?[NEWLINE]agent: For additional information you should visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227; TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the Medicare application, what documents and information are needed?[NEWLINE]agent: To see a complete list of what you need for the application, go to the Checklist For The Online Medicare, Retirement, And Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?"}
{"id": "superseg_train_4232", "dialogue": "user: I have so many questions about medicare premiums, I don't even know where to begin.[NEWLINE]agent: No problem. First you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how you determine my 2020 income-related monthly adjustment amounts when it comes to tax return?[NEWLINE]agent: Of course. We use your most recent federal tax return the IRS provides to us. Generally, this information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing about Applying for Medicare. I am qualified to Apply Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_4233", "dialogue": "user: Hello there. What can you tell me about medicare premiums?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if I suddenly earn a lot more at my work?[NEWLINE]agent: Do you have a higher income now?[NEWLINE]user: No, I'm just asking.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What would you do if you determine that I'm a higher-income beneficiary, anyway?[NEWLINE]agent: You'd pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'd pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my tax return changes?[NEWLINE]agent: It is important that you contact us to make the respective changes.[NEWLINE]user: I'm also curious about Tax Return. What if I filed an amended tax return?[NEWLINE]agent: In that case, if it changes the income to determine the income-related monthly adjustment amounts your MAGI, you should inform us about it.[NEWLINE][BOUNDARY][NEWLINE]user: And if I'm a higher-income beneficiary, what happens then?"}
{"id": "superseg_train_4234", "dialogue": "user: Hello, can you tell me more about the Rules for beneficiaries with higher incomes?[NEWLINE]agent: It is noteworthy that the law requires an adjustment to your monthly health insurance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I must pay more for Medicare prescription drug coverage?[NEWLINE]agent: You should contact the Centers for Medicare Services to make a correction.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information on the subject?[NEWLINE]agent: It is important that you search for information about the monthly adjustment amounts related to income.[NEWLINE]user: What is the process to apply for Medicare Part A or B?[NEWLINE]agent: Look for more information on the Medicare Resources website.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if there's an enrollment period on when I should apply for the Medicare?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_4235", "dialogue": "user: Hello, what is the Medicare Premiums?[NEWLINE]agent: Mainly The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What benefit are they granting?[NEWLINE]agent: It is noteworthy that the government pays a substantial part of the given benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm already enrolled in Medicare? What steps do I need to take in order to receive the benefits?[NEWLINE]agent: Do you have Medicare already?[NEWLINE]user: Well yeah, i'm already enjoying Medicare.[NEWLINE]agent: Good. In that case, you can get information and services online, an even find out how to manage your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Well, in any case, just want to confirm something. If someone wants to sign up in Medicare, it doesn't need to be ready to retire yet, isn't?[NEWLINE]agent: That's correct. They don't need to be on retirement plans to sign up. They can do this just for medical service.[NEWLINE]agent: Do you know where to find what documents and information you need?"}
{"id": "superseg_train_4236", "dialogue": "user: Hi, can you tell me the rules for beneficiaries with higher incomes?[NEWLINE]agent: It is important to note that most people do not pay higher premiums.[NEWLINE]user: What is Medicare Part B monthly health insurance?[NEWLINE]agent: According to the law, an adjustment to your insurance is required.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you file taxes as married?[NEWLINE]agent: You will have to pay higher premiums for your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I see.  Another question for Medicare Part B enrollment, when should I apply?[NEWLINE]agent: You should sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits.[NEWLINE]user: can i opt out of receiving cash retiremnt?[NEWLINE]agent: yes of course.[NEWLINE][BOUNDARY][NEWLINE]user: What if i did not get my new medicare card?[NEWLINE]agent: You can update your mailing address by logging in to or creating your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: how do i apply for medicare?[NEWLINE]agent: you can apply online[NEWLINE][BOUNDARY][NEWLINE]user: why did they new ones?"}
{"id": "superseg_train_4237", "dialogue": "user: Hello there. Can you please answer a few questions I have about Medicare premiums?[NEWLINE]agent: Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I amended my tax return?[NEWLINE]agent: If it changes the income to determine the income - related monthly adjustment amounts your MAGI, let us know. We'll take care of it.[NEWLINE]user: How would my Medicare premiums be affected by amending my tax return if I am enrolled in Medicare?[NEWLINE]agent: Do you have Medicare already?[NEWLINE]user: Well yeah, i'm already enjoying Medicare.[NEWLINE]agent: Good. In that case, you can get information and services online, an even find out how to manage your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Well, in any case, just want to confirm something. If someone wants to sign up in Medicare, it doesn't need to be ready to retire yet, isn't?[NEWLINE]agent: That's correct. They don't need to be on retirement plans to sign up. They can do this just for medical service.[NEWLINE]agent: Do you know where to find what documents and information you need?"}
{"id": "superseg_train_4238", "dialogue": "user: what are the rules for beneficiaries with higher incomes[NEWLINE]agent:  The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare[NEWLINE][BOUNDARY][NEWLINE]user: If my spouse remarried and lived with me at any time during the tax year, but filed a separate tax return, what should I do?[NEWLINE]agent:  the following chart applies to you[NEWLINE]user:  If i re single and filed an individual tax return, or married and filed a joint tax return[NEWLINE]agent: the following chart applies to you[NEWLINE][BOUNDARY][NEWLINE]user: Another query about the Corrected Card for a Child Born in the United States. What if the document has reached the end of its validity period?[NEWLINE]agent: All documents must be current, not expired.[NEWLINE]user: and can I submit copies of the document?[NEWLINE]agent: You must present original documents or copies certified by the agency that issued them.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: In that case you can verify your identity with the US Passport.[NEWLINE]user: What if I don't have an ID in my child's name?"}
{"id": "superseg_train_4239", "dialogue": "user: Hello, I would like to know the Rules for beneficiaries with higher incomes[NEWLINE]agent: Of course The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people do not pay higher premiums.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with your decision about the monthly adjustment?[NEWLINE]agent: If you disagree with our decision about monthly adjustment amounts related to your income?[NEWLINE]user: it is right[NEWLINE]agent: in that case you have the right to appeal. The fastest and easiest way to file an appeal of your decision is online. You can file online and provide documents electronically to support your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about how to apply for Medicare. Is it possible for me to qualify for Medicare at the age of 65?[NEWLINE]agent: You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.[NEWLINE]user: What can I do after applying for Medicare?[NEWLINE]agent: You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to apply?[NEWLINE]agent: You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I be sure that my identity is safe?"}
{"id": "superseg_train_4240", "dialogue": "user: what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries[NEWLINE]agent:  The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums[NEWLINE][BOUNDARY][NEWLINE]user: ow Social Security Determines You Have a Higher Premium[NEWLINE]agent: Social Security uses the most recent federal tax return the IRS provides to us.[NEWLINE]agent:  you must pay higher premiums?[NEWLINE]user: yes[NEWLINE]agent: we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI.[NEWLINE]user: Is that sliding scale used if I only have Medicare prescription drug coverage?[NEWLINE]agent: In that case, you'll pay an income-related monthly adjustment amount only on the benefit you have.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else to consider when it comes to income-related monthly adjustments. Where can I find out more information?[NEWLINE]agent:  For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B[NEWLINE]user: it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I must pay higher premiums?[NEWLINE]agent: we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAG[NEWLINE][BOUNDARY][NEWLINE]user: If my income has decreased what are the possible cases"}
{"id": "superseg_train_4241", "dialogue": "user: What are Medicare Premiums: Rules for Higher Income Beneficiaries[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums[NEWLINE][BOUNDARY][NEWLINE]user: How Social Security Determines You Have a Higher Premium[NEWLINE]agent: Social Security uses the most recent federal tax return the IRS provides to us.[NEWLINE]agent: you must pay higher premiums[NEWLINE]user: yes[NEWLINE]agent:  we use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI[NEWLINE][BOUNDARY][NEWLINE]user: What is done if I am determined to be a higher-income beneficiary?[NEWLINE]agent: Then you'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS.[NEWLINE]user: There's one more thing about the amount. If I Had a Higher Salary[NEWLINE]agent: you ll pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary, the law specifies that the amount is determined using a base premium[NEWLINE][BOUNDARY][NEWLINE]user: if i income isn t greater than the limits described above[NEWLINE]agent: this law does not apply to you[NEWLINE][BOUNDARY][NEWLINE]user: How to determine monthly adjustment amounts related to 2020 income?"}
{"id": "superseg_train_4242", "dialogue": "user: What are the Rules for higher income beneficiaries?[NEWLINE]agent: The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums.  This affects less than five percent of people with Medicare. Most people don t pay higher premiums[NEWLINE]user: I need more information[NEWLINE]agent:  Most people don t pay higher premiums[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to  Special Enrollment Period (SEP). Is there a time when I need to enroll?[NEWLINE]agent: Do you have medical insurance already?[NEWLINE]user: Yes, through my work.[NEWLINE]agent: If that's the case, you may qualify for a special enrollment period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for Medicare when I turn 65?"}
{"id": "superseg_train_4243", "dialogue": "user: What are the steps in the process of applying for disability for a child?[NEWLINE]agent: After you have reviewed the Child Disability Starter Kit which answers common questions about applying for SSI benefits for children, then you should work on the worksheet that will help you gather the information that you will need.[NEWLINE]agent: Do you need assistance completing the application process?[NEWLINE]user: I do.  This is all very confusing to me and I want to ensure that I do this right.[NEWLINE]agent: You can take your time doing this.  After you start a Child Disability Report you can always use your re-entry number to return to working on the report online.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to find all the necessary information in order to apply for disability for a child?[NEWLINE]agent: You will need to complete and Application for Supplemental Security Income and a Child Disability Report.  The report collects information about the child's disabling condition and how it affects his/her ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps in the application process?[NEWLINE]agent: You need to fill out the online Child Disability Report.  At the end of this report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.[NEWLINE]user: What is the signature at the end of the report for?[NEWLINE]agent: That is for you to give the child's doctor permission to give us information about his/her disability.[NEWLINE]user: If I need further help with this, is there a TTY number that I can use for assistance?"}
{"id": "superseg_train_4244", "dialogue": "user: Can you walk me through the steps I should take when applying for disability benefits?[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]user: What if I need additional help with my application?[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: A thing tends to answer a machine or is it a person?. Very good, and what happens after applying?[NEWLINE]agent: After we receive your online application, we will provide confirmation of your application. This may happen either electronically or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways I can apply?[NEWLINE]agent: Of course. You can also apply by phone. Call us at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what exactly are the advantages of applying using the online disability application process?[NEWLINE]agent: There are several advantages our online disability application process offers. For example, you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to apply using the phone, but I'm deaf or hard of hearing?"}
{"id": "superseg_train_4245", "dialogue": "user: I need some help with the application process for disability benefits.[NEWLINE]agent: Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.[NEWLINE]agent: Do want to do your child disability report offline or do you need help?[NEWLINE]user: Yes, to both.[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: By the way, does the starter kit include a worksheet?[NEWLINE]agent: Yes, it includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Are you deaf or hard of hearing?[NEWLINE]user: Yes, unfortunately I'm hard of hearing.[NEWLINE]agent: In that case you can call our toll-free TTY number, 1-800-325-0778.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Is there anything else I should know when applying for a child?"}
{"id": "superseg_train_4246", "dialogue": "user: Hello, can you please walk me through the steps of a child disability application?[NEWLINE]agent: Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Do want to do the Child Disability report offline or do you need help?[NEWLINE]user: Yes, both would be great.[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Do I need to make an appointment for my application?[NEWLINE]agent: Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.[NEWLINE]user: Will do. What else should I know before my application?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have a number for those hard of hearing? I can't hear well.[NEWLINE]agent: Yes, simply call our toll-free TTY number, 1-800-325-0778.[NEWLINE]user: What should I do after I talked to social security?"}
{"id": "superseg_train_4247", "dialogue": "user: Hello, do I need information related to the requirements to apply for disability benefits?[NEWLINE]agent: Please review the kit this answers common questions about applying for Supplemental Security Income benefits for children.[NEWLINE]agent: If you need help in relation to the subject, you can inform me.[NEWLINE]user: I really require I require information on the subject, what does the online report consist of?[NEWLINE]agent: It is important to review the steps to see if you apply to benefits.[NEWLINE]user: If you have problems with deafness or have hearing problems?[NEWLINE]agent: You can contact 1 - 800 - 325 - 0778 and request information related to the topic.[NEWLINE]user: Is it necessary to give permission to the child's doctor to give us information about his disability?[NEWLINE]agent: Sure, it's of utmost importance in addition to completing the Online Child Disability Report.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know regarding the topic?[NEWLINE]agent: It is important that it collects highlights information about the child's disabling condition and how it affects their ability to function.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what is the Starter Kit for disabled children?"}
{"id": "superseg_train_4248", "dialogue": "user: Hi, can you tell me what it takes to apply for disability benefits?[NEWLINE]agent: It is important that you have knowledge about the Starter Kit for disabled children.[NEWLINE]agent: You can be advised to fill in the information online.[NEWLINE]user: You can be advised to fill in the information online.[NEWLINE]agent: You can call us at 1 - 800 - 772 - 1213 and you can help us here.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: It is important to fill out the SSI Supplemental Security Income Application and a Child Disability Report.[NEWLINE][BOUNDARY][NEWLINE]user: What is the SSI application process?[NEWLINE]agent: We recommend that you CONTACT Social Security immediately to find out if the income and resources of the parents and child are within the allowed limits, this information is vital to the process.[NEWLINE]user: Is the child's information required about his disability?[NEWLINE]agent: This information is important, in addition to completing the online Child Disability Report.[NEWLINE]user: What if you are deaf or hard of hearing?"}
{"id": "superseg_train_4249", "dialogue": "user: What is required to apply for disability benefits?[NEWLINE]agent: Sure, you're mainly asked to check the Starter Kit for Disabled Children.[NEWLINE]agent: If you require advice with the online report you can tell us.[NEWLINE]user: What does this online process consist of?[NEWLINE]agent: If the child has a disability related to deafness or has hearing problems, you must report it through an online registration.[NEWLINE]user: Okay, what else can you tell me about it?[NEWLINE]agent: To be more explicit in the information you can call us at 1 - 800 - 325 - 0778.[NEWLINE]user: By calling 1 - 800 - 772 - 1213 will you answer any questions regarding disability benefits?[NEWLINE]agent: When calling this number, you will be given all the instructions on the steps to follow.[NEWLINE][BOUNDARY][NEWLINE]user: What is the SSI request?[NEWLINE]agent: You can be advised when completing the application, call the number given and request an appointment to carry out such a process.[NEWLINE]user: Is a Child Disability Report required?"}
{"id": "superseg_train_4250", "dialogue": "user: Hello, what is the disability benefit plan?[NEWLINE]agent: Look for information in the Starter Kit for Disabled Children.[NEWLINE]agent: If you need help to make the report online you can contact us.[NEWLINE]user: Can you give me more information on the subject?[NEWLINE]agent: Disabilities include deafness or hearing problems.[NEWLINE]user: Okay, what else should you know about it?[NEWLINE]agent: For more information you can call us at 1 - 800 - 325 - 0778.[NEWLINE]user: Can you tell me what is the Starter Kit for disabled children?[NEWLINE]agent: It aims to answer common questions about applying for Supplemental Security Income benefits for children.[NEWLINE]user: Calling the number can you help me regarding the issue?[NEWLINE]agent: Of course.[NEWLINE]user: Do I have to look for Social Security information?"}
{"id": "superseg_train_4251", "dialogue": "user: What are the steps to apply for child disability?[NEWLINE]agent: First you should review the Child Disability Starter Kit because it will answer common questions  about applying for Supplemental Security Income benefits for children and it has a worksheet which is helpful when gathering info.[NEWLINE]agent: Do you know what to do if you do not want to do the report online or need help?[NEWLINE]user: Yes, I know what to do.[NEWLINE]agent: The number to call us is toll free at 1-800-772-1213.[NEWLINE]user: What time am I able to talk to a representative?[NEWLINE]agent: You can call a representative Monday through Friday from 8 a.m. to 5:30 p.m.[NEWLINE]user: What if  I am deaf or hard of hearing?[NEWLINE]agent: You can call our toll-free TTY number at 1-800-325-0778.[NEWLINE]user: How would I know if my income and resources are within the allowed limits?[NEWLINE]agent: You would need to contact Social Security right away to learn if your income and resources of the parents and the child are in the allowed limits.[NEWLINE]user: Once we know if the income is in the limits what should we do?"}
{"id": "superseg_train_4252", "dialogue": "user: Hello, please let me know what requirements are required to apply for disability benefits?[NEWLINE]agent: Before starting this process it is important to review the Starter Kit for disabled children.[NEWLINE]agent: You also have to fill out the report online.[NEWLINE]user: Can you advise me on that process please?[NEWLINE]agent: Sure, you can call 1 - 800 - 772 - 1213 to seek advice.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, can you give me more information regarding the subject?[NEWLINE]agent: Call the contact number and make an appointment to complete the SSI application.[NEWLINE][BOUNDARY][NEWLINE]user: By contacting you can you help me?[NEWLINE]agent: Of course, call to seek all the respective advice on the subject.[NEWLINE]user: In the case of being deaf or hard of hearing?[NEWLINE]agent: Call 1 - 800 - 325 - 0778 to request information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to apply for disability benefits for a child?"}
{"id": "superseg_train_4253", "dialogue": "user: Hi. I need some information about how to apply for a disabled child. The process is a bit complicated.[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: No, I came here right away. For information, like I said.[NEWLINE]agent: Did you review the Child Disability Starter Kit?[NEWLINE]user: No. I've never even heard about it before.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So what do I need to do to apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after my application?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_4254", "dialogue": "user: I could use some information about how to apply for disability benefits for a child.[NEWLINE]agent: Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: Yes, I talked to them.[NEWLINE]user: Say, what if I don't want to do my Child Disability Report online?[NEWLINE]agent: In that case you can call us toll-free at 1-800-772-1213.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 or 1 - 800 - 325 - 0778 and request more information on the subject.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I qualify for?[NEWLINE]agent: You can rate several.[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of applying online for disability?"}
{"id": "superseg_train_4255", "dialogue": "user: I need some help with an application for a disabled child.[NEWLINE]agent: Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Have you reviewed the Child Disability Starter Kit then?[NEWLINE]user: Yes, I have taken a look at it.[NEWLINE]user: What if I don't want to do this disability report online?[NEWLINE]agent: In that case you can call us toll - free at 1 - 800 - 772 - 1213.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request a hearing for a non - medical determination letter.[NEWLINE]agent: you can request a non - medical hearing online[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?"}
{"id": "superseg_train_4256", "dialogue": "user: If I apply for a child (under 18 years old) for Disability benefits, what are the steps?[NEWLINE]agent: REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.[NEWLINE]agent: do you want to contact social security?[NEWLINE]user: yes[NEWLINE]user: Should I fill out a report?[NEWLINE]agent: If the Child Disability Report online. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about your disability.[NEWLINE][BOUNDARY][NEWLINE]user: the doctor how long does the doctor take to give me that info?. Is there any other way to apply?[NEWLINE]agent: Of course. You can also apply by phone. Call us at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what exactly are the advantages of applying using the online disability application process?[NEWLINE]agent: There are several advantages our online disability application process offers. For example, you can start your disability claim immediately.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to apply using the phone, but I'm deaf or hard of hearing?"}
{"id": "superseg_train_4257", "dialogue": "user: If Applying for a child (under 18) what are the steps for Disability benefits[NEWLINE]agent: REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need[NEWLINE]agent: Did you CONTACT Social Security right away to find out if income?[NEWLINE]user: yes[NEWLINE]user: What else do I need to know?[NEWLINE]agent: and resources of the parents and the child are within the allowed limits, and to start the SSI application process[NEWLINE][BOUNDARY][NEWLINE]user: What about if I don't want to submit it?[NEWLINE]agent: Sure no problem, there are other options. you may bring them to a Social Security office[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after I apply?[NEWLINE]agent: We will  Provide confirmation of your application- either electronically or by mail[NEWLINE][BOUNDARY][NEWLINE]user: I have a hearing issue, is there a certain number to call?"}
{"id": "superseg_train_4258", "dialogue": "user: If Applying for a child (under 18) what are the steps for Disability Benefits[NEWLINE]agent:  REVIEW the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need[NEWLINE]agent: Did you contact Social Security right away to find out if the income?[NEWLINE]user: not[NEWLINE]agent: check the Starter Kit for disabled children?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: To apply for a child?[NEWLINE]agent: You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report[NEWLINE]user: I'd also like to learn more about Disability Benefits. Who is eligible for Social Security benefits?[NEWLINE]agent: Social Security pays benefits to any person who cannot work due to a medical condition that lasts more than a year or results in death.[NEWLINE]user: Are you all ready receiving benefits?[NEWLINE]agent: Are you all ready receiving benefits, then you can get information online about the benefits.[NEWLINE]user: What happens if I am receiving benefits all ready?"}
{"id": "superseg_train_4259", "dialogue": "user: Hey, I need an explanation regarding my social security credits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Well, it's a bit complicated. I'm disabled and need to know how many credits I need for social security.[NEWLINE]agent: To name an example, if you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special requirements for people who need to fill out the application in a language other than English?[NEWLINE]agent: The online application is currently only available in English but  you can schedule an  appointment to apply  apply for benefits in your preffered language[NEWLINE]user: Is there a specific time we can apply online?[NEWLINE]agent: You can apply at a time that is most convenient for you.[NEWLINE][BOUNDARY][NEWLINE]user: How do I use the online application?[NEWLINE]agent: Select the apply for retirement benefits button and you'll be asked to create or sign in to your my SS account and then follow the series of questions.[NEWLINE]agent: Would you like to fill out the online application now?[NEWLINE]user: Do I need to complete the application in one session?[NEWLINE]agent: If you get stuck on a question you can skip it and go back later[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have medicare?"}
{"id": "superseg_train_4260", "dialogue": "user: I need to know how many social security credits I need to qualify for benefits.[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What if I work and pay social security taxes?[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? Is it possible to apply for retirement benefits in other ways?[NEWLINE]agent: Yes, you can also apply by calling 1 - 800 - 772 - 1213, by text telephone at TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: After I apply can someone receive benefits on my work record?[NEWLINE]agent: We'll inform you if that is possible once your application has been processed.[NEWLINE]user: Will I be able to receive benefits on my spouse's record?[NEWLINE]agent: You will also be informed of that once your application has been processed.[NEWLINE]user: Is there a delay after I send in my application?[NEWLINE]agent: Once we receive your application it will be reviewed. After the review we will contact you if we need more information or if we need to see your documents.[NEWLINE]user: And then is it good to go?"}
{"id": "superseg_train_4261", "dialogue": "user: You can answer a few questions I have about social security credits. I'd like to know how many I require to qualify for certain benefits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, and what are those credits based on?[NEWLINE]agent: Credits are based on your total wages and self-employment income for the year. You might work all year to earn four credits, or you might earn enough for all four in much less time.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Is it possible to do it in person or over the phone if I can't do it online?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4262", "dialogue": "user: How many social security credits do I need to get benefits?[NEWLINE]agent: You must earn at least 40 Social Security credits to qualify for Social Security benefits.[NEWLINE]user: Alright, and how do I earn those credits?[NEWLINE]agent: You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Even, have you heard of Social Security benefits? What happens after I submit my application?[NEWLINE]agent: we 'll review it. we will contact you if we need more information or if we need to see your documents.[NEWLINE][BOUNDARY][NEWLINE]user: If I view the pages online, is there a limit on how long i can stay on each page?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_4263", "dialogue": "user: You can tell me how many social security credits I require to get benefits.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: 40 it is. So what do I need to do to be eligible for disability benefits?[NEWLINE]agent: You must meet a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: Back to those credits: do extra credits increase the amount of benefit I get?[NEWLINE]agent: These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I got disabled at 27, how many credits would I require for the disability benefits?[NEWLINE]agent: You would need 3 years of work, 12 credits out of the past 6 years between ages 21 and 27.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if I do not know the information requested on the application form?[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4264", "dialogue": "user: Can you tell me about social security credits?[NEWLINE]agent: You will have to earn at least 40 social security credits to get benefits for social security.[NEWLINE][BOUNDARY][NEWLINE]user: How are many credits are earned each year?[NEWLINE]agent: You can earn up to a maximum of four credits per year as you earn and pay social security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, and if I can't apply for retirement benefits online, where can I call or do I need to come personally in your Social Security office?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4265", "dialogue": "user: Hi, I need to know what is the Social Security Credits?[NEWLINE]agent: 40 Social Security credits are required to qualify for Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information on the subject?[NEWLINE]agent: There is a Table that explains how many years of labor credits.[NEWLINE][BOUNDARY][NEWLINE]user: Otherwise, could you apply for retirement benefits in a language other than English?[NEWLINE]agent: It will give you the option to schedule an appointment to apply in your preferred language.[NEWLINE]user: Does it take a long time to fill out?[NEWLINE]agent: No, you can finish it in as little as 15 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply in advance for benefits?[NEWLINE]agent: Yes, you just can't check the application status until 1 month before you start getting benefits.[NEWLINE][BOUNDARY][NEWLINE]user: When you process the application?[NEWLINE]agent: A soon as we have all of your information and documents, we will process your application.[NEWLINE][BOUNDARY][NEWLINE]user: What comes next after I finish the application?"}
{"id": "superseg_train_4266", "dialogue": "user: Hi, can you give me information related to Social Security Credits?[NEWLINE]agent: As a first step to qualify you must have at least 40 Social Security credits.[NEWLINE]user: Can you earn Security credits by paying taxes?[NEWLINE]agent: When you work and pay taxes you choose to earn credits that can be used.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and if I can't do it online, can I come in or call and do it that way?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4267", "dialogue": "user: Hi, I need to apply for Social Security Credits, can you advise me?[NEWLINE]agent: You must meet various requirements to achieve this end, such as having at least 40 Social Security credits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, what else can you tell me about it?[NEWLINE]agent: You can earn up to a maximum of four credits per year, which is the main requirement to qualify for the credit.[NEWLINE][BOUNDARY][NEWLINE]user: okay, and if I can't do it online can I just go in or call and do it that way?[NEWLINE]agent: Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: but if I just do it online, do I still have to print it out and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4268", "dialogue": "user: Hello, can you tell me what the Social Security Credits consist of?[NEWLINE]agent: It is essential that you must obtain at least 40 Social Security credits to qualify, among other things.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the number of credits needed to achieve this end.[NEWLINE]agent: You need to highlight several to be eligible for such benefits.[NEWLINE]user: What other requirements are necessary to be eligible?[NEWLINE]agent: You must have a recent proof of work and a lasting proof of work.[NEWLINE]user: Perfect, you can follow me commented on the subject.[NEWLINE]agent: In addition, it is important to highlight that you would need 3 years of work and 12 credits from the last 6 years between the ages of 21 and 27.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is about how to use the online application. There is something else about my application that you may know about.[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4269", "dialogue": "user: Hello there. Could you answer some questions about my social security credits, please? I don't quite understand them.[NEWLINE]agent: Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How exactly are credits earned?[NEWLINE]agent: Do you work and pay Social Security taxes?[NEWLINE]user: Yes, of course.[NEWLINE]agent: In that case you earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: but if i do it online do i still have to print and sign it then send it?[NEWLINE]agent: No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records.[NEWLINE][BOUNDARY][NEWLINE]user: cool, and can I just take my time and do it carefully?[NEWLINE]agent: Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page.You will receive a warning after 25 minutes of inactivity but you can extend your time.[NEWLINE]user: No, I won't take that long per page so anything else I should look out for[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be better if I just go in to an office?"}
{"id": "superseg_train_4270", "dialogue": "user: Hello, I would like to know about Social Security Credits[NEWLINE]agent: of course You must obtain at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: and can you please indicate the number of credits needed for survivors benefits?[NEWLINE]agent: The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.[NEWLINE]agent: Are you already receiving retirement or disability benefits at the time of your family member's death?[NEWLINE]user: Si ya estoy recibiendo beneficios de jubilaci\u00f3n[NEWLINE]agent: If you are already receiving retirement or disability benefits at the time of your death, we will pay your survivors based on that right. We will not have to determine your credits again.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question that requires a change that goes against the laws of the program. What if I need to make a change that cannot be made through my social security? What should I do then?[NEWLINE]agent: Then you can contact us for additional support.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to find out how many credits are needed for retirement benefits. How much credit is needed if the individual was born after 1928?[NEWLINE]agent: you need 40 credits to qualify for retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Where might I be able to find more information about credits needed to qualify for retirement?"}
{"id": "superseg_train_4271", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: and How are the credits obtained?[NEWLINE]agent: When I work, do you pay Social Security taxes?[NEWLINE]user: yes[NEWLINE]agent: In that case, earn up to a maximum of four credits per year.[NEWLINE][BOUNDARY][NEWLINE]user: I need to know how long can I stay on each page. Is there a time limit to how long I can stay on if I view the pages online?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_4272", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to qualify for Social Security benefits?[NEWLINE]agent: want to know what you need to do to be eligible for disability benefits?[NEWLINE]user: yes[NEWLINE]agent: You must complete a recent work test and a duration work test.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about page. Is there a time limit to how long I can stay on - page if I view the pages online?[NEWLINE]agent:  For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything[NEWLINE]user: oh okay, thanks so much[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to apply?"}
{"id": "superseg_train_4273", "dialogue": "user: what can you tell me about Social Security Credits[NEWLINE]agent:  You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user:  If i are statutorily blind?[NEWLINE]agent: you must only meet the duration of work test[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out other than work test duration, can I apply some other way?[NEWLINE]agent: Yes, you can also apply by calling 1 - 800 - 772 - 1213, by text telephone at TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: After I apply can someone receive benefits on my work record?[NEWLINE]agent: We'll inform you if that is possible once your application has been processed.[NEWLINE]user: Will I be able to receive benefits on my spouse's record?[NEWLINE]agent: You will also be informed of that once your application has been processed.[NEWLINE]user: Is there a delay after I send in my application?[NEWLINE]agent: Once we receive your application it will be reviewed. After the review we will contact you if we need more information or if we need to see your documents.[NEWLINE]user: And then is it good to go?"}
{"id": "superseg_train_4274", "dialogue": "user: Hello, I would like to obtain information about Social Security Credits[NEWLINE]agent: Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes[NEWLINE][BOUNDARY][NEWLINE]user: And if I have more credit, will my benefits increase?[NEWLINE]agent: These additional credits do not increase your benefit amount. The average of your earnings during your working years, not the total number of credits you earn[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for Social Security health benefits, What do I need to do about Medicare?[NEWLINE]agent: If you already have Medicare, you can still use this application to apply for retirement benefits.[NEWLINE]user: No I don't have Medicare.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other things should I think about before making my decision?[NEWLINE]agent: You need to read other things to consider for information on when to take your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Social Security online retirement application that I can complete?"}
{"id": "superseg_train_4275", "dialogue": "user: Hello, can you give me the phone numbers to request benefits to retirees?[NEWLINE]agent: You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 at certain times.[NEWLINE]agent: Can I make several requests by phone?[NEWLINE]user: Perfect, and in relation to retiree benefits?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It is recommended to apply online, the process is easier.[NEWLINE]agent: Of course, you can also file an application over the phone or at a Social Security office.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about retirement benefits. I understand. Can anyone use the Retirement Estimator?[NEWLINE]agent: Yes, as long as you fulfill the requirements. You need to have enough Social Security credits at this time to qualify for benefits, for example.[NEWLINE]user: What if I'm only receiving Medicare benefits at the moment?[NEWLINE]agent: In that case you can still get an estimate.[NEWLINE]user: Ah, I see. So, if I have enough Social Security credits, I can use the Retirement Estimator, right?"}
{"id": "superseg_train_4276", "dialogue": "user: Hello, do I need to know if I can apply for benefits at the nearest local office?[NEWLINE]agent: I recommend you do most of your business with Social Security online, it is easier.[NEWLINE]agent: You can also use various online services to achieve this end.[NEWLINE]user: Perfect, you can provide me more that information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where you can find more information.[NEWLINE]agent: Be aware that you will receive a letter in the mail knowing our response.[NEWLINE]agent: Sure, always If you included information about other family members when you applied.[NEWLINE]user: You can tell me more about this topic.[NEWLINE]agent: Stay tuned, we will inform you if they can receive benefits from your application.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, What Happens When I Actually Request Military Records?  Can I appeal a decision?"}
{"id": "superseg_train_4277", "dialogue": "user: Can I make the request by phone?[NEWLINE]agent: I can contact us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.[NEWLINE]agent: Call at certain times for this purpose.[NEWLINE]user: Can I apply over the phone?[NEWLINE][BOUNDARY][NEWLINE]user: Can I appeal a decision?[NEWLINE]agent: It is noteworthy that you must request an appeal in writing within 60 days of receiving our decision.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: It is noteworthy that you visit Appeal a decision?[NEWLINE][BOUNDARY][NEWLINE]user: something else about my retirement benefits, what should I take into account? how can i manage them?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any services to manage that all?"}
{"id": "superseg_train_4278", "dialogue": "user: Hi, do I need information that is needed to apply for retirement benefits?[NEWLINE]agent: You have to be prepared to provide information regarding various aspects, your Social Security number, among other things.[NEWLINE]agent: In this way you prepare to apply for benefits.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does the online application have to be signed?[NEWLINE]agent: Clear. You also have an opportunity to review their responses and make changes.[NEWLINE][BOUNDARY][NEWLINE]user: When do you start receiving retirement benefits?[NEWLINE]agent: It is important information to provide.[NEWLINE][BOUNDARY][NEWLINE]user: Okay regarding on some of the questions in this online application, what if I can't provide answers immediately? Can I go back to it after some time?[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4279", "dialogue": "user: Hello, I wonder once you have applied to the benefit, what should I do?[NEWLINE]agent: After you complete the process, we will review it and contact you if we have any questions. Be aware if you are asked for any other document.[NEWLINE][BOUNDARY][NEWLINE]user: If you are not eligible, can you appeal to the decision?[NEWLINE]agent: Of course, you must also request a written appeal within 60 days of receiving our decision.[NEWLINE]agent: It is important that you search for information on the subject.[NEWLINE]user: Where can I find more information?[NEWLINE]agent: You can search for titles referring to Appeal a decision.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with Retirement Benefits? That sounds promising. So, how exactly do the retirement benefits work?[NEWLINE]agent: Social Security replaces a percentage of a worker s pre-retirement income based on their lifetime earnings. The portion of your pre-retirement wages that Social Security replaces is based on your highest 35 years of earnings and varies depending on how much you earn and when you choose to start benefits.[NEWLINE][BOUNDARY][NEWLINE]user: In order to apply online, what steps should I follow to do this process?[NEWLINE]agent: You have to follow a series of steps to achieve this end.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I'll take care of it. So, if there have been any changes in my life, that I should inform you of?"}
{"id": "superseg_train_4280", "dialogue": "user: Hello, can I Apply for retirement benefits through your local office?[NEWLINE]agent: We recommend that you do everything related to Social Security online.[NEWLINE]agent: If we cannot carry out such a process, we can offer you other alternatives.[NEWLINE]user: Perfect, what else do I need to know?[NEWLINE]agent: You can locate your local Social Security office can help you file your application.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I am a deaf person, if I have more questions, is there a special number that I can call?[NEWLINE]agent: Sure, no problem.  If you are deaf or hard of hearing, [23] call our toll - free TTY number, 1 - 800 - 325 - 0778, between7 a.m. and 7 p.m. Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information regarding the application status of my retirement benefits?[NEWLINE]agent: Pending as you will receive a letter in the mail with our decision.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how to stay in control by using our resources and services? What methods should be used to manage benefits in a safe manner?[NEWLINE]agent: It is important that you visit the contact page to find out other ways to get assistance.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about  . What would happen if you included information about other family members?[NEWLINE]agent: This pending to be informed d qualifies such a process.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to know?[NEWLINE]agent: It is important to note that you can check the status of your application online.[NEWLINE]user: What if I can't perform such verification?"}
{"id": "superseg_train_4281", "dialogue": "user: I have questions about applying for retirement benefits.[NEWLINE]agent: I can help you with that. You can apply by phone at 1-800-772-1213 from 8:00 a.m. to 5:30 p.m. Monday through Friday.[NEWLINE]agent: Are you interested in applying by phone?[NEWLINE]user: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive a response if I apply by phone?[NEWLINE]agent: Once you apply, you should receive a letter in the mail explaining whether you are approved or not.[NEWLINE]agent: Will you be including information about other family members when you apply?[NEWLINE]user: Yes. My husband.[NEWLINE]agent: In that case, we can let you know if your husband is eligible for benefits, as well.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a query about Pensions And Other Factors. I see what you mean. Is it possible for you to tell me anything about pensions as well?[NEWLINE]agent: Sure. Pensions and taxes have the potential to impact your retirement benefit. Review the resources on our website on pensions and other factors you should consider.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to make a change on some of my information that can't be done through my social security? What I am supposed to do?"}
{"id": "superseg_train_4282", "dialogue": "user: I'm applying for retirement benefits and need to know what information I'll need.[NEWLINE]agent: I can help you with this. The first thing you will need is your social security number.[NEWLINE]agent: Have you began applying for your benefits already?[NEWLINE]user: Yes. I'm in the process of completing it right now.[NEWLINE]agent: Okay. If you haven't already done so, be sure to gather the documents listed on our Checklist for Online Medicare, Retirement, and Spouses Application.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about retirement benefits. What do I need to know about my retirement benefits?[NEWLINE]agent: Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Retirement Benefits. What if I include details about my family members in my application?[NEWLINE]agent: We will use the information from your application to let you know if they are also eligible for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more about What is a Social Security Benefit Verification Letter?. What is the letter for?[NEWLINE]agent: The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits[NEWLINE][BOUNDARY][NEWLINE]user: I have another query for you about assisting someone else with an online application. I'm having trouble seeing. Is it okay if my daughter assists me in completing my application?[NEWLINE]agent: Absolutely, but only you can legally sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: My husband already receives benefits. Can I apply to receive benefits on his record?[NEWLINE]agent: Yes. You may be able to receive retirement benefits on his record.[NEWLINE][BOUNDARY][NEWLINE]user: Is it still okay for my daughter to help me if I apply online?"}
{"id": "superseg_train_4283", "dialogue": "user: Could you please give me some information on how to apply for benefits if I am not currently living in the U.S.?[NEWLINE]agent: You would need to contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you attempting to begin a retirement account?[NEWLINE]user: I am not yet.  I am just seeking information to prepare myself for my retirement as the time draws nearer.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the alternatives to checking my status online?[NEWLINE]agent: We have 1-800 telephone and TTY numbers that you will be able to use to check your status once your application has been submitted.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also like to know whether I should apply for retirement benefits. Is there a date for applying online?[NEWLINE]agent: You can apply at a time that is most convenient for you.[NEWLINE][BOUNDARY][NEWLINE]user: How do I use the online application?[NEWLINE]agent: Select the apply for retirement benefits button and you'll be asked to create or sign in to your my SS account and then follow the series of questions.[NEWLINE]agent: Would you like to fill out the online application now?[NEWLINE]user: Do I need to complete the application in one session?[NEWLINE]agent: If you get stuck on a question you can skip it and go back later[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have medicare?"}
{"id": "superseg_train_4284", "dialogue": "user: What happens once I have replied for retirement benefits?[NEWLINE]agent: Once you application has been received, it will be reviewed and we will contact you if we have any questions.  We may request additional documents from you before we can process your application.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get information about my right to appeal a decision?[NEWLINE]agent: There are four levels of appeal including reconsideration by staff, a hearing before an administrative law judge, a review by Social Security Appeals Council, and a review by federal courts.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about administrative law. What can you tell me about Report Suspicious Activity[NEWLINE]agent:  you receive a suspicious call from someone claiming to be from Social Security?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: you already receive Social Security benefits[NEWLINE]agent:  you can update much of your information online with your personal my Social Security account[NEWLINE][BOUNDARY][NEWLINE]user: How do I understand my benefits?"}
{"id": "superseg_train_4285", "dialogue": "user: How do I access retirement benefits over the phone?[NEWLINE]agent: Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday[NEWLINE]agent: do you want to apply by phone?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some tips for using the online application?[NEWLINE]agent: We ve worked hard to make applying online as simple as possible while also keeping your information safe[NEWLINE][BOUNDARY][NEWLINE]user: I am happy that the application is simple, what one tends to always look for is that simplicity. there's something else about H w I U. OK good. Now, regarding how to use it, could you teach me? Yes...?[NEWLINE]agent: If you get stuck on a question, you can skip it and go back later.[NEWLINE][BOUNDARY][NEWLINE]user: What about a receipt? I need one. Will I be able to get a receipt?"}
{"id": "superseg_train_4286", "dialogue": "user: how to apply retirement benefits[NEWLINE]agent: Applying online is the easiest way to complete your application at a time that works for you, without a trip to the Social Security office[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the online application?[NEWLINE]user: yes[NEWLINE]agent:  Follow these steps to apply online :To start your application, go to our Apply for Benefits page, read and agree to the Terms of Service[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information, you know the problems that it generates if I make a change in my life and do not notify it?[NEWLINE]agent: It is important that all benefits and information are kept current.[NEWLINE][BOUNDARY][NEWLINE]user: Could someone else help me apply for benefits?[NEWLINE]agent: You may help someone else fill out their application, but you are not allowed to sign it for them. Only the person applying for benefits can legally sign the application[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me the details on the steps in setting up an online account for my Social Security?[NEWLINE]agent:  Creating a free my Social Security account takes less than 10 minutes, lets you download or print your benefit verification letter, and gives you access to many other online services[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on how to get the document signed if I can't sign online? is there any other way?[NEWLINE]agent: we will mail them a copy to sign. Read more about Helping Someone Apply Online.[NEWLINE][BOUNDARY][NEWLINE]user: What Is An Account?[NEWLINE]agent: Online Services[NEWLINE][BOUNDARY][NEWLINE]user: How do I start my application now"}
{"id": "superseg_train_4287", "dialogue": "user: Hello, I would like you to help me know how to apply for retirement benefits.[NEWLINE]agent: Of course Applying online is the easiest way to complete your application in a time that works for you, without having to go to the Social Security office. You can also file an application over the phone or at a Social Security office. This section will inform you about the different options.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply online?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply at your local office?[NEWLINE]user: yes[NEWLINE]agent: It is important to know that you can do most of your business with Social Security online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about the changes. What if I've been receiving social security payments for a while and anything has changed?[NEWLINE]agent: You can update much of your information online with your personal my Social Security account.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else I'd like to tell you about my application to your local office. And what can I do if I can't access these resources through the internet?"}
{"id": "superseg_train_4288", "dialogue": "user: Hello, I would like to know what happens after I send my retirement application?[NEWLINE]agent: Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I can't check my status online?[NEWLINE]agent: If you can't verify your status online, you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I'm glad to know, another question regarding my retirement benefit, at what age should I receive my benefits?[NEWLINE]agent: The age at which you start collecting your retirement benefit affects the amount you will receive. There are three important things you need to know about age when thinking about when to start your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What else can affect retirement?[NEWLINE]agent: Other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.[NEWLINE][BOUNDARY][NEWLINE]user: What are specific types of earnings?[NEWLINE]agent: Are you an American worker?"}
{"id": "superseg_train_4289", "dialogue": "user: Hello, I would like to know what to do once I have applied?[NEWLINE]agent: Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check the status of the request?[NEWLINE]agent: You can check the status of your application online using your personal my Social Security account.[NEWLINE]agent: can't verify your status online?[NEWLINE]user: If I find it difficult to verify it online[NEWLINE]agent: in that case you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: How can i manage my benefits?[NEWLINE]agent: It is important that you visit the contact page to find out other ways to get assistance.[NEWLINE][BOUNDARY][NEWLINE]user: Another Medicare-related query. What do I do when I get ready to apply for benefits?[NEWLINE]agent: First gather the documents listed on our Medicare, Retirement & Spouse Online Application Checklist. Instructions on how to submit your documents will appear at the end of the online application.[NEWLINE][BOUNDARY][NEWLINE]user: I have difficulty seeing. Is it okay to have my daughter help me fill out my application?"}
{"id": "superseg_train_4290", "dialogue": "user: Hello, I would like to know if I can apply for retirement at the local office?[NEWLINE]agent: Yes, but you should know that you can do most of your business with Social Security online.[NEWLINE]user: I cannot use these online services[NEWLINE]agent: If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to work or apply for retirement, or even both?[NEWLINE]agent: Social Security Credits![NEWLINE][BOUNDARY][NEWLINE]user: Are there some types of incomes that follow a different set of rules?[NEWLINE]agent: Do you know that Social Security earnings are calculated in the same way for most American workers?"}
{"id": "superseg_train_4291", "dialogue": "user: Hi, could you tell me what original documents do I need to get a Social Security Card?[NEWLINE]agent: of the immigration state?[NEWLINE]agent: Do you want to know the immigration status of your child in the United States?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if they can't identify the child in their records?[NEWLINE]agent: You must show us an identity document with your child's previous name as shown in our records. We will accept an identity document in your child's old name that has expired.[NEWLINE][BOUNDARY][NEWLINE]user: perfect. I'll bring you the document tomorrow at home. I have it. Is DHS the department that gives permission to work?[NEWLINE]agent: Yes, the DHS deems which noncitizens have permission to work.[NEWLINE]agent: Are you needing to claim your child for tax purposes while an adoption is pending?[NEWLINE]user: No, that is not the information I am looking for.[NEWLINE]agent: Would you like to learn more information about this topic?[NEWLINE]user: Yes, where would I go to learn more information?[NEWLINE]agent: For more information see Social Security Number For Children (Publication No. [20] 05-10023[NEWLINE]user: Are numbers assigned to children before the adoption is complete?[NEWLINE]agent: Yes, in some cases they can be assigned before the adoption goes through.[NEWLINE][BOUNDARY][NEWLINE]user: If I use a document to work, will it be reported?"}
{"id": "superseg_train_4292", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for US Citizenship?[NEWLINE]user: What happens if I don't present the birth certificate?[NEWLINE]agent: if you do not have a birth certificate we will consider other documents such as your child's passport or a document issued by DHS as evidence of your child's age.[NEWLINE]user: ask for the US passport?[NEWLINE]agent: we can accept certain documents as proof of US citizenship including the US passport[NEWLINE]user: I see. Let me ask another question. for the passport. I see, thank you. And since you are not a citizen, what documents would you have to apply, please?[NEWLINE]agent: Well, you'll need to show you current inmigration document, as specific as it get, you need Form I-551, Immigrant Visa and I-766, EAD or work permit.[NEWLINE]user: You said before, a federal law could require me to provide a SSN in order to get some benefit, right?[NEWLINE]agent: That's correct. Some government benefits or services, requires from you to provide a SSN. That's regulated by federal or local law.[NEWLINE]user: Good to know that. Say, what about those are students?Do they need to present some permit?"}
{"id": "superseg_train_4293", "dialogue": "user: hi i want to apply for the original card for a non-citizen child[NEWLINE]agent: In general, only non-citizens who have permission to work from the DHS Department of Homeland Security can apply for a Social Security number[NEWLINE]user: What if my child does not have permission to work?[NEWLINE]agent: See \"If your child does not have permission to work\" for more information. \"If your child does not have permission to work\" for more information[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about your Social Security Card. What if I need to update my social security card with a new name?[NEWLINE]agent: You have to show us proof of your name change.[NEWLINE]user: What if I don't have an ID document with my previous name?[NEWLINE]agent: If we can properly identify you on our records, we can accept an unexpired ID document with your new name.[NEWLINE]user: What documents can I use as proof of my citizenship?[NEWLINE]agent: you can use your U.S. birth certificate or your U.S. passport.[NEWLINE]user: Can I use an old expired ID with my previous name?[NEWLINE]agent: yes, you can if we can use it to identify you on our records.[NEWLINE]user: Are the citizenship documents proofs really needed?"}
{"id": "superseg_train_4294", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for US Citizenship?[NEWLINE]agent: Do you want to know what to do if you cannot present your birth certificate?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent: and US passport?[NEWLINE]user: What do I need to consider during my application if I already have a bank account?[NEWLINE]agent: Just have your checkbook or a copy of your bank statement with you.[NEWLINE][BOUNDARY][NEWLINE]user: And what would someone without an account do?"}
{"id": "superseg_train_4295", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent:  for US Citizenship?[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: in that case we will consider other documents such as your child's passport or a document issued by the DHS Department of Homeland Security as evidence of your child's age.[NEWLINE]user: Do you have any experience with original documents? Is it necessary for her to apply her driver's license?[NEWLINE]agent: Yes.[NEWLINE]user: What IDs will you require?[NEWLINE]agent: She will need to submit her driver's license or a state issued ID card.[NEWLINE]user: What if all her IDs have her old name?"}
{"id": "superseg_train_4296", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: for Immigration status?[NEWLINE]agent: want to test your child's immigration status in the United States?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: that could reduce the amount of my child's benefits?[NEWLINE]agent: Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Which immigration documents are acceptable?[NEWLINE]agent: Among the documents are I-766 Employment Authorization Document, EAD, DHS Work Permit.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about the limit on how many replacement cards I can get for my Social Security card, and are there any special case to prove that I need a replacement card?[NEWLINE]agent: yes, there are limits. You are limited to only 3 replacements a year and 10 replacement during your lifetime. There are exceptions like changes in immigration status, legal name changes or if you can prove that you need the replacement to prevent a significant hardship.[NEWLINE][BOUNDARY][NEWLINE]user: What if I haven't yet stablished my citizenship with you guys?[NEWLINE]agent: then you'll need to show us a proof of your U.S. citizenship. Documents like your birth certificate or your U.S. passport are the most common proof of citizenship received.[NEWLINE]user: and as proof of identity?"}
{"id": "superseg_train_4297", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and if the document is expired?[NEWLINE]agent: We cannot accept a receipt showing that you requested the document. All documents must be current, not expired.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if the document has expired ?  What original documents are required to obtain a Social Security card?[NEWLINE]agent: Firstly, we need to establish your immigration status[NEWLINE]agent: Are you a US immigrant?[NEWLINE]user: Yes I am[NEWLINE]agent: In this case, you must prove this to us by showing your current US immigration documents[NEWLINE]user: How do I get a Social Security card if I am a J-1 student, student intern or an international visitor?[NEWLINE]agent: For this example, you will be required to provide a letter from your sponsor. This letter will need to be on a letterhead, with the original signature of your sponsor which authorizes your employment[NEWLINE]user: Can I use a Social Security number that has been assigned to me for non-work purposes to work?"}
{"id": "superseg_train_4298", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your child's US citizenship with us?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I verify my identity with the state issued Non-Driver Identification Card?[NEWLINE]agent: yes you can verify with your state issued Non-Driver Identification Card[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of Medicare Premiums\u00a0Rules For Higher-Income Beneficiaries? What if my income has decreased?[NEWLINE]agent: If your income has gone down due to any of the following situations, and the change makes a difference in the income level we consider[NEWLINE]user: it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: we use your most recent federal tax return the IRS provides to us?"}
{"id": "superseg_train_4299", "dialogue": "user: I came here looking for a list of original documents I need. Can you tell me which documents I require?[NEWLINE]agent: We'll need a proof of citizenship, for example.[NEWLINE]agent: Have you already established your child's U.S. citizenship with us?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Which documents could I use to prove my son's name change?[NEWLINE]agent: A court order approving the name change would be sufficient.[NEWLINE]user: Also, for the document. What original documentation is needed for my child's Social Security card to change?[NEWLINE]agent: You need to show proof of the legal name change for your child. One of these documents is a final adoption decree with the new name, if this is applicable[NEWLINE]user: What documentation do I need if I have not previously established my child's US citizenship?[NEWLINE]agent: In this instance, you need to prove US citizenship, we can only accept certain documents as proof of US citizenship[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have not informed Social Security of my child's legal name change?"}
{"id": "superseg_train_4300", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: and the school ID card?[NEWLINE]user: no[NEWLINE]agent: and the Health Insurance Card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: the American Military Identification Card?[NEWLINE]user: yes[NEWLINE]agent: en ese caso puede verificar su identidad con el Pasaporte estadounidense[NEWLINE][BOUNDARY][NEWLINE]user: and I can request the original Card for a US born adult.?"}
{"id": "superseg_train_4301", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: yes[NEWLINE]agent: We need to see proof of your US citizenship. We can only accept certain documents as proof of US citizenship. These include a birth certificate or US passport.[NEWLINE][BOUNDARY][NEWLINE]user: and if the document is expired?[NEWLINE]agent: All documents must be current, not expired.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have an identity document with my previous name?[NEWLINE]agent: We can accept an unexpired ID in your new name, as long as we can properly establish your identity in our records.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: yes[NEWLINE]agent:  in that case you can verify your identity with the US Passport[NEWLINE]user: and if the person is under 18 years old?"}
{"id": "superseg_train_4302", "dialogue": "user: Hello, I would like to know what original documents do I need to obtain a Social Security Card?[NEWLINE]agent: want to get citizenship[NEWLINE]agent: You have not yet established your US citizenship with us?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I do if I don't have one of these specific documents?[NEWLINE]agent: Do you have the Employee Identification Card?[NEWLINE]user: no[NEWLINE]agent: the school ID card?[NEWLINE]user: no[NEWLINE]agent: Health insurance card not a Medicare card?[NEWLINE]user: no[NEWLINE]agent: and the American Military Identification Card?[NEWLINE]user: no"}
{"id": "superseg_train_4303", "dialogue": "user: Hello, I would like to know which documents I need to apply. Can you help me?[NEWLINE]agent: Of course. You'll need a proof of U.S. citizenship, to begin with.[NEWLINE]agent: Have you NOT established your U.S. citizenship with us?[NEWLINE]user: No, I already established my citizenship with you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Say, what if I lack one of the other required documents?[NEWLINE]agent: Do you have an employee identification card?[NEWLINE]user: No, I have no such card. Why?[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: No, sorry.[NEWLINE]agent: Do you have a health insurance card not a Medicare card?[NEWLINE]user: No, I have none of those.[NEWLINE]agent: Do you have a U.S. military identification card?[NEWLINE]user: No."}
{"id": "superseg_train_4304", "dialogue": "user: Hello there. I was wondering what original documents I need to apply. It's all a bit complicated.[NEWLINE]agent: Let's talk about the immigration status, to begin with.[NEWLINE]agent: Do you want to prove your child's U.S. immigration status?[NEWLINE]user: Yes, I have to.[NEWLINE]agent: Did you fill out form I-551\u00a0Lawful Permanent Resident Card, Machine Readable Immigrant Visa?[NEWLINE]user: Yes, I have that form right here.[NEWLINE]user: What if I'm missing one of the other documents and can't replace them?[NEWLINE]agent: That depends. Do you have an employee identification card?[NEWLINE]user: No, unfortunately not.[NEWLINE]agent: Do you have a school identification card?[NEWLINE]user: Yes, I have one.[NEWLINE]agent: Then you'll only need a U.S. passport in addition to that.[NEWLINE]user: What if my daughter has a social security number already?"}
{"id": "superseg_train_4305", "dialogue": "user: Hello, I need to check my VA claim.[NEWLINE]agent: Of course. You can check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can I use this tool?[NEWLINE]agent: Do you have any free accounts?[NEWLINE]user: Yes, I have a Premium My HealtheVet account.[NEWLINE]agent: Cool. That is enough to be able to use this tool.[NEWLINE][BOUNDARY][NEWLINE]user: I don t see a document I sent to VA as evidence. Can you help me?[NEWLINE]agent: Yes, of course.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload documents online to support your initial claim?[NEWLINE]agent: Yes. You can[NEWLINE][BOUNDARY][NEWLINE]user: can I  use this tool to check the status of a claim or appeal for VA health cares?"}
{"id": "superseg_train_4306", "dialogue": "user: I wanted to know how I check the status of my VA benefits appeal[NEWLINE]agent: We can help you find out how to check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: and can I get a number I can call?[NEWLINE]agent: You can call 800-827-1000 Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: If I am currently unsure about these benefits, can I still be briefed on them when I do my transition into civilian life?[NEWLINE]agent: Totally right. You'll equally receive that information during your Transition Assistance Program briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Hummm, good, good. Say, if i have some disability, you can help me on that?[NEWLINE]agent: Sure, that would fall into other benefits which VA can offer you, qualifying as service-disabled veteran-owned small business.[NEWLINE][BOUNDARY][NEWLINE]user: And of course, i guess all this has t be done in a certain time, isn't?[NEWLINE]agent: You're correct. You can apply for that up to 12 years fromwhen you receive your notice of separation.[NEWLINE]user: Up to 12 years? really?"}
{"id": "superseg_train_4307", "dialogue": "user:  how do I check the status of a VA claim or appeal online[NEWLINE]agent: sure no problem.  Check your VA claim or appeal status[NEWLINE][BOUNDARY][NEWLINE]user: Once I am signed in ho do I check my appeal?[NEWLINE]agent: No problem I can help.  Go to your \" My VA \" dashboard in the upper right corner. then scroll to Track claims.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for VA. Not yet! But I think I am eligible for some VA benefit.[NEWLINE]agent: You can see benefits you may qualify for and when to apply.[NEWLINE][BOUNDARY][NEWLINE]user: It is important to know that I will get mental help after my retirement.  It is safe?[NEWLINE]agent: Yes, you can be sure.[NEWLINE]user: At this momento, I don't have a specific mental health problem.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you learn more about these benefits? I would like to secure my future.[NEWLINE]agent: You can always get more information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get updates constantly?"}
{"id": "superseg_train_4308", "dialogue": "user: Hi there, I'm looking to find out how I can check on a VA claim of VA appeal?[NEWLINE]agent: You can check the status of both these things online[NEWLINE][BOUNDARY][NEWLINE]user: If I use this website to check a VA claim or appeal, will my personal information be protected?[NEWLINE]agent: Yes, your information is protected as the website is secure. We have strict security policies and practices which are there to protect your personal health information[NEWLINE]agent: Have you printed or downloaded anything from the website?[NEWLINE]user: No I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am checking my VA claim online and I don't see a certain document that I sent as being listed and received?[NEWLINE]agent: There are certain documents that will not appear online, a list of which is available[NEWLINE][BOUNDARY][NEWLINE]user: Look, that's great and all, I have seen an actual fight. I was one of the soldier risking their life at War for the country's.  What honor my Country can provide with us Veteran? None.[NEWLINE]agent: Of course. If you are a combat veteran, apply right away to take advantage of 5 years of enhanced eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: Now we're talking. Are there any other VA benefits I can use?"}
{"id": "superseg_train_4309", "dialogue": "user: I was wondering if it is possible to check the status of my VA claim online?[NEWLINE]agent: Yes you can check the status of your VA claim online as well as an appeal for compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to track other types of claims and appeals with the online tool?[NEWLINE]agent: You can use the tool to check the status of a claim or appeal for other benefits such as VA health care and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay so I have registered for online updates and to use the tool. I have signed in but don't know how to check my VA claim status. Could you please help me with this?[NEWLINE]agent: Yes I can help. Once  you have signed in go to \"My VA\" dashboard. You will find the link for this dashboard in the top right corner of the page. Once on My VA dashboard scroll down to the \"Track Claims\" section. Click on Track Claims and there you will find a summary of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: What account do I have to  have to use the tool?[NEWLINE]agent: To use the tool you will need a Premium My HealtheVet account or a Premium DS Logon account used ofr eBenefits and milConnect. Any one of these accounts can be opened free of charge.[NEWLINE]user: I don't have one of these accounts, is there any other way to use the tool?[NEWLINE]agent: As mentioned you will need to have one of these free accounts. Either a Premium My HeatheVet account or a Premium DS Logon account used for eBenefits and milConnect.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sent documents to VA as evidence but I don't see one of them listed on my account?[NEWLINE]agent: Not all documents appear online.[NEWLINE][BOUNDARY][NEWLINE]user: What is the charge for an account so that I can use the tool?[NEWLINE]agent: There is no charge to open account in order that you can use the tool.[NEWLINE][BOUNDARY][NEWLINE]user: Once I have an account what types of claims can I track using the tool?"}
{"id": "superseg_train_4310", "dialogue": "user: Hello there, I need some information regarding my appeal status.[NEWLINE]agent: Of course. Do you want to find out how to check the status of a VA claim or appeal online?[NEWLINE][BOUNDARY][NEWLINE]user: Actually, can you explain to me how to use this online tool?[NEWLINE]agent: Gladly. To use this tool, you'll need to have either a free Premium My HealtheVet account or a free Premium DS Logon account used for eBenefits and milConnect.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the services provided by the Veterans Administration? When can I learn about these advantages?[NEWLINE]agent: You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Are there benefits I can use during and after service?[NEWLINE]agent: GI Bill and other education benefitsFind out if you qualify for VA education benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get mental health help?[NEWLINE]agent:  Call or walk in to any VA medical center anytime, day or night. Find your nearest VA health facility Call or walk in to any Vet Center during clinic hours.[NEWLINE]user: I need the number for those with hearing loss."}
{"id": "superseg_train_4311", "dialogue": "user: Hey, I just wanted to check on an appeal.[NEWLINE]agent: Then you are in the right place. Here you can find out how to check the status of a VA claim or appeal online.[NEWLINE][BOUNDARY][NEWLINE]user: Good. I've read that you have a tool for this, is that right?[NEWLINE]agent: Yes. Do you want to use this tool?[NEWLINE]user: No, that is not necessary now. Just some information would be great.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I noticed that I don't see all of the documents I sent to VA online. Are some of them missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY][NEWLINE]user: I won't see all documents you say?[NEWLINE]agent: Correct. You can view anything you filed online and any evidence to support your initial claim though.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. And that tool of yours, does it let me take a look at the status of an appeal too?"}
{"id": "superseg_train_4312", "dialogue": "user: how do you Check your VA claim or appeal status[NEWLINE]agent:  Find out how to check the status of a VA claim or appeal online[NEWLINE][BOUNDARY][NEWLINE]user: Can I use this tool?[NEWLINE]agent: do you have any of the following accounts? A Premium My HealtheVet account,  or      A Premium DS Logon account used for eBenefits and milConnect, [26] or      that you can create here on VA.gov A verified ID.me account[NEWLINE]user: yes[NEWLINE]agent: ok then log into one of those accounts[NEWLINE][BOUNDARY][NEWLINE]user: I need to ask about VA pension payment, will it be paid on cash?[NEWLINE]agent: No, I'm afraid no. It's paid electronically, for direct deposit or pre-paid debit card.[NEWLINE][BOUNDARY][NEWLINE]user: My parents can get some help of this benefit of mine?[NEWLINE]agent: Yes, but you need to check your dependency and indemnity compensation claim status for that.[NEWLINE][BOUNDARY][NEWLINE]user: Do you bring assistance through phone lines?"}
{"id": "superseg_train_4313", "dialogue": "user: Hello. I would like to file an appeal to a veterans law judge and need some information. Can you help me?[NEWLINE]agent: Of course. If you need help with filing an appeal, you can download VA Form 10182: Board Appeal PDF.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if you qualify for a board appeal?[NEWLINE]user: Yes, that'd be really nice.[NEWLINE]agent: You can request a board appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request 2 board appeals in a row.[NEWLINE]user: Is it possible that one of my options is to file an appeal regarding my insurance claims in court?[NEWLINE]agent: Yes, you also have the option to bring an action in a United States district court. You have 6 years to bring such an action after accrual of the right for which the claim is made. You may want to speak with an attorney about this option.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to add to your appeal to a Veterans Law Judge. Okay, I understand. After I file my appeal, who will review it?[NEWLINE]agent: A judge at the Board of Veterans Appeals in Washington, D.C., will review your case.[NEWLINE][BOUNDARY][NEWLINE]user:  What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I want them to review a decision? What is the time limit to request a review?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, that was helpful. So if I disagree with a decision of the board, I can contest it, right?[NEWLINE]agent: Yes, if you have new and relevant evidence that supports your case, you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to consider if I want to present new evidence?[NEWLINE]agent: For more information on this, you can download VA Form 20 - 0995: Supplemental Claim PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. One more question, if VA schedules an exam for me, do I need to attend it?"}
{"id": "superseg_train_4314", "dialogue": "user: hi i need help about VA Decision Review and Appeals[NEWLINE]agent: Do you have a calendar?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have 1 year to request the review?[NEWLINE]agent: If you have 1 year from the date of your decision to request a review of the decision, unless you have a fiduciary claim or a multi-party claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding my insurance claims. What happens when I submit a request for my decision review?[NEWLINE]agent: You find out what happens after the request decision review is over and you wait for a letter.[NEWLINE][BOUNDARY][NEWLINE]user: ok another question, how long do you take to send that letter with the answer on the appeal?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: I also want to ask about Fiduciary claims?. What happen next if I take one of those options?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to ask another question, can I request an appeal to the board?[NEWLINE]agent: You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I make the request?[NEWLINE]agent: You don't need to do anything while you wait, unless VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: And for the Appeal before a veterans law judge, which form should I fill out?"}
{"id": "superseg_train_4315", "dialogue": "user: Hi, recently i had a revision and i would like to know about options for that, please.[NEWLINE]agent: No problem. You can add new and relevant evidence and file a supplemental claim; ask for a new look from a senior reviewer or appeal to a veterans law judge requesting a board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How much time i have to do that?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, and can i request a higher level review?[NEWLINE]agent: Sure, you can request one, but be aware that option isn't available after a higher level review or board appeal.[NEWLINE][BOUNDARY][NEWLINE]user: O., i understand. Say, after that, can i track my claim's status?[NEWLINE][BOUNDARY][NEWLINE]user: About my VA claim, to support my initial claim, can I send my documents online?[NEWLINE]agent: Yes. You can[NEWLINE][BOUNDARY][NEWLINE]agent: Indeed, you can do that.[NEWLINE]user: I'll just make a mental note to inquire about VA decision reviews and appeals. That's great, that's very cool. What's next in this procedure?[NEWLINE]agent: Well, you'll have to wait, just that. After a time, you'll receive a letter from VA.[NEWLINE]agent: Have VA scheduled you for an exam?[NEWLINE]user: Yeah, in fact they have scheduled me for that."}
{"id": "superseg_train_4316", "dialogue": "user: Hello. I need to know what to do to request a review from a senior reviewer.[NEWLINE]agent: For more information on this you should download VA Form 20-0996: Higher - Level Review (PDF).[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, at least not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: This is more about evidence. Evidence we didn't have before, my case has been decided this way, because we weren't able to provide the evidence that was needed. Now we finally dug it up. Can I add it to the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information regarding with the Insurance claims?[NEWLINE]agent: You can look at frequently asked questions about decision review or just go to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after my request for decision review?[NEWLINE]agent: You find out what happens after the request decision review is over and you wait for a letter.[NEWLINE]user: What do I need to do if VA schedules an exam for me?"}
{"id": "superseg_train_4317", "dialogue": "user: Hi! I Would like to know about decision reviews and appeals please.[NEWLINE]agent: Sure. Have you set your appeal on the calendar?[NEWLINE]user: Yes, I have. But I would like some more information about it.[NEWLINE]agent: You need to know, you'll have a period of time of 1 year from the date of your review request unless you have a fiduciary or multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I can provide evidence relevant to my case? And what are the conditions regarding this?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: can I select any benefit type on the claim?[NEWLINE]agent: The most common benefit type is compensation, but if you\u2019re unsure, check your VA decision. You can\u2019t select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the address to where I send it?[NEWLINE]agent: Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444[NEWLINE][BOUNDARY][NEWLINE]user: what can I send as evidence with my claim?"}
{"id": "superseg_train_4318", "dialogue": "user: what happens after a board decision?[NEWLINE]agent: If you disagree with the Board s decision and have new and relevant evidence that supports your case[NEWLINE]user: ok thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a Board Appeal?[NEWLINE]agent: You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher - Level Review decision[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another query about the senior reviewer. Okay, so I can request a new look for my actual application in some way, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out on my Board Appeal request, what if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any knowledge of a higher-level review? What are loan guarantees, and how do they work?[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE][BOUNDARY][NEWLINE]user: I want to know information on the process of what I need to to if I Appeal to a Veterans Law Judge regarding my case?[NEWLINE]agent:  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?"}
{"id": "superseg_train_4319", "dialogue": "user: what if I disagree with a decision or review?[NEWLINE]agent: were you denied?[NEWLINE]user: not yet[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know regarding Supplemental Claim with new evidence. What forms must be sent to VA while filing a supplementary petition for fresh evidence?[NEWLINE]agent: You must complete a Decision Review Request: Supplemental Claim VA Form 20-0995, this form can be downloaded from the website[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the term \"mark your calendar\"? How long do I have to send a review request?[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim[NEWLINE][BOUNDARY][NEWLINE]user: know about the top level review? I would like to request a senior review, I also have a list of problems that I want to show, how can I do it?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE][BOUNDARY][NEWLINE]user: About my request for VA Review, what decision review options are there?[NEWLINE]agent: Add new and relevant evidence file a Supplemental Claim[NEWLINE]user: what are  Decision review options"}
{"id": "superseg_train_4320", "dialogue": "user: What can i do because I do not agree with the Boards decision?[NEWLINE]agent: Do you have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I definitely have new and relevant evidence.[NEWLINE]agent: Then you are able to file a Supplemental Claim and you can also make an appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I'll bring my grandson with me. He's a good boy. By the way, can I do something about a board decision? sincerely there is a part I would like to talk I consider they made a bad decision and for the good of all it should be fixed[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I do. Very much.[NEWLINE]agent: In that case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do I have to appeal a judge?[NEWLINE]agent: If you want a Veterans Law Judge to review your case as quickly as possible,  you should choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have new evidence? My grandson helped me gather information that can be presented to support my claim."}
{"id": "superseg_train_4321", "dialogue": "user: Hi, could you help me, I need to know how to change my VA direct deposit and online contact information.[NEWLINE]agent: Do you want to know how to use this function?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my address through your VA.gov profile?[NEWLINE]agent: You can log in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information on disability compensation, pension benefits, claims and appeals, VR&E vocational rehabilitation and employment, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes It is important to update your information with us if you change your marital status, have a baby, adopt a child or experience any other life change that may affect your qualification or payment.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits do I get if I have a disability rating of 30% or more?[NEWLINE]agent: ] You may be able to add eligible dependents to your VA disability compensation for a higher payment, also called the benefit rate....[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to change my information by mail?"}
{"id": "superseg_train_4322", "dialogue": "user: I just wanted to know how to change my direct deposit routing number[NEWLINE]agent: Do you need help using eBenefits to change your VA\u00a0direct deposit information?[NEWLINE]user: yes[NEWLINE]agent: Okay, you will need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. You will need to go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I have or meet for VA to cover the cost of my glasses?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: do not[NEWLINE]agent: Are you a former prisoner of war prisoner of war?[NEWLINE]user: do not[NEWLINE]agent: Did you get a Purple Heart?[NEWLINE]user: yes[NEWLINE]agent: Because you meet at least one of the requirements We will cover the cost of your glasses[NEWLINE]user: Where can i get more information?[NEWLINE]agent: For more information, contact your prosthetic representative at your nearest VA clinic or medical center. Find a VA health center near you[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA also cover the cost of hearing aids?"}
{"id": "superseg_train_4323", "dialogue": "user: Tell me about how to change a VA direct deposit information[NEWLINE]agent: You can change your VA direct deposit information for disability compensation, pension benefits or education benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: What is disability compensation and pension benefit payments?[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried the direct deposit feature on VA.gov?[NEWLINE]user: Not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to cancel your direct deposit payments?[NEWLINE]user: No, not that either.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I change my info for GI Bill?[NEWLINE]agent: For that, you'll need to sign in to eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my info by mail?[NEWLINE]agent: Yes, you can. Fill out and send the form 24-0296.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a feature for direct deposit at VA.gov?"}
{"id": "superseg_train_4324", "dialogue": "user: I want to make changes to some of my direct deposit information[NEWLINE]agent: Do you want to sign in and make those changes online?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, You ll need to sign in to eBenefits to change your VA direct deposit and contact information online. To use this feature you 'll need a Premium DS Logon account.Go to eBenefits then you can sign in and upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: On a very similar note. Are you a member of the National Guard who is either conventional or technical?[NEWLINE]agent: Yes, I'm a traditional National Guard.[NEWLINE][BOUNDARY][NEWLINE]user: What are benefits to consider when separating or retiring?[NEWLINE]agent: You 'll need to file 180 to 90 days before separation.[NEWLINE][BOUNDARY][NEWLINE]user: Can i walk in to any Vet Center during clinic hours?[NEWLINE]agent: Yes, anytime.[NEWLINE][BOUNDARY][NEWLINE]user: Cau I to use benefits during and after service?"}
{"id": "superseg_train_4325", "dialogue": "user: Hello there. Hope you are doing well. I wanted to change my contact information online and need some assistance with that. Can you help me out?[NEWLINE]agent: You want to change your VA direct deposit and contact information, is that correct?[NEWLINE]user: No, not my VA direct deposit information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Just the contact information will be fine. It didn't let me log in with my HealtheVet credentials. Do I need another account?[NEWLINE]agent: Yes, you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see. Are there any other ways to do it? I want to avoid creating another account.[NEWLINE]agent: Yes, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to change your information by mail then?[NEWLINE]user: No, not by mail. It's even less convenient for me.[NEWLINE][BOUNDARY][NEWLINE]agent: I see. Would you like to change your information by phone then?[NEWLINE]user: Yes, by phone is fine with me."}
{"id": "superseg_train_4326", "dialogue": "user: how do you Change your VA direct deposit information[NEWLINE]agent: Change your VA direct deposit information for disability compensation, pension benefits, or education benefits online[NEWLINE][BOUNDARY][NEWLINE]user: DO I need to sign into my e benefits to change my Va direct deposit?[NEWLINE]agent: do you need ot change it?[NEWLINE]user: yes[NEWLINE]agent: ok great  you 'll need a Premium DS Logon account[NEWLINE][BOUNDARY][NEWLINE]user: What  If you move or change your mailing address[NEWLINE]agent:  You can change your address and other contact information in your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information on Disability compensation and pension benefit payments[NEWLINE]agent: We're testing out the direct deposit feature on VA.gov[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: no[NEWLINE]agent: Do you see the direct deposit feature in your profile?[NEWLINE]user: yes"}
{"id": "superseg_train_4327", "dialogue": "user: I was wondering how to change my contact information online. Maybe you can help me?[NEWLINE]agent: You'll need to sign in to eBenefits to do so. Would you like to learn more about this feature?[NEWLINE]user: Yes, please.[NEWLINE]agent: First of all, you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. There is something else I've been meaning to ask you. What if my disability got worse over the years? I have the impression that it did.[NEWLINE]agent: If your disability gets worse, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: As a result, it didn't fit. However, I have another problem. I've been waiting for a disability payment for over two weeks and have yet to obtain it. So, what do I do now?[NEWLINE]agent: In that case you should call the Veterans Help Line at 800-827-1000 TTY: 800-829-4833. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the number. I think it might have to do with the fact that I recently moved. Can I change my address online using my profile?[NEWLINE]agent: Of course. You can sign in to VA.gov and change your address and other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can I also change other information than my address online then?[NEWLINE]agent: Yes. You can change your information online, or contact your nearest VA regional benefit office or eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Can you guide my through the process of changing my address online?"}
{"id": "superseg_train_4328", "dialogue": "user: I need to know if there are other ways to change my contact information, other than online.[NEWLINE]agent: Yes, you can change your information by mail or phone, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about changing it by mail?[NEWLINE]user: Yeah, of course.[NEWLINE]agent: In that case you'll need to fill out a VA Direct Deposit Enrollment VA Form 24-0296 and mail it to us.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I can do that. Will do that, in fact. Oh, and do I have to contact VA if my information need to be updated?[NEWLINE]agent: Yes, it's important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment.[NEWLINE][BOUNDARY][NEWLINE]user: I see, makes sense. What if my disability just took a turn for the worse? Do I need to report that too?[NEWLINE]agent: In that case, you can file a claim for an increase in benefits or file for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: Back to the question before, what happens if I move or change my address? We're planning to move into a new home soon.[NEWLINE]agent: Make sure to update your contact information so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I put it on my list. Let's talk about disability increase again. What if my disability rating exceeds 30%?"}
{"id": "superseg_train_4329", "dialogue": "user: How do I change some information on my VA direct deposit please?[NEWLINE]agent: You'll need to create a Premium DS Logon account and sign in to eBenefits.[NEWLINE]user: I can't do it online, is there another way?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I change the type of account I have to Premium?[NEWLINE]agent: Yes just go to eBenefits to upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've had a recent setback and my condition is worse, can I prolong my benefits?[NEWLINE]agent: In the event that your disability gets worse, you can file a claim for an increase in VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So if I can't do this online, what other ways are there to update my information?[NEWLINE]agent: Besides the online route, you can change your information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: What form do I send by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.[NEWLINE][BOUNDARY][NEWLINE]user: I'm moving soon and would like to eventually change my address, is that possible?"}
{"id": "superseg_train_4330", "dialogue": "user: Hello, I'm looking for additional information on careers. Can you help me?[NEWLINE]agent: Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: Yes, that'd be great.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about  VA benefits and services, what post-9/11 GI Bill benefits are there?[NEWLINE]agent: Post-9/11 GI Bill If you need help paying for school or job training and have served on active duty after September 10, 2001, find out if you can get educational benefits through the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]agent: We can help you explore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: I'd rather chat on the phone with others. Do you have a contact number?[NEWLINE]agent: Of course. You can call our VA benefits hotline: 800 - 827 - 1000; eBenefits technical support: 800 - 983 - 0937;  or MyVA311 for help: 844 - 698 - 2311.[NEWLINE]user: Do you perhaps also have a number for people hard of hearing? I have some issues understanding people sometimes. I'm not the youngest anymore.[NEWLINE]agent: Yes, we do. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks a bunch. Can you tell me about the subsistence allowance rates again? Sorry, I got sidetracked.[NEWLINE]agent: Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and can I write you more questions online if I need to?[NEWLINE]agent: Yes, feel free to ask a question online, whenever you need to.[NEWLINE][BOUNDARY][NEWLINE]user: You're too sweet. Are you from Kansas too? Anyway, I just need some more information about that VA for Vets program and I'm good to go."}
{"id": "superseg_train_4331", "dialogue": "user: can you give me more information and resources on professional and labor assistance[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: want to know Other VA benefits and services[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Concerning GI Bill benefits. Are there any other GI Bill programs that i might be eligible for?[NEWLINE]agent: of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]agent: GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: algo m\u00e1s quiero preguntar acerca de  MONTGOMERY GI Bill Active Duty MGIB. \u00bfcu\u00e1les son sus redes[NEWLINE]agent: Veterans Benefits Administration FacebooksVeterans Benefits Administration InstagramsVeterans Benefits Administration Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a Veteran in crisis or you're worried about one[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: if i need more help[NEWLINE]agent: Ask a question online[NEWLINE][BOUNDARY][NEWLINE]user: where can i find the support?"}
{"id": "superseg_train_4332", "dialogue": "user: I am looking for more information and resources pertaining to careers and employment.[NEWLINE]agent: We are able to help you manage your career in several ways.  VA transition assistance can help as you separate from the military.  You can explore your career options by attending a Transition Assistance Program briefing as the first step.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you also be looking for information about subsistence allowance rates?[NEWLINE]user: Yes, I would like information on that.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Then could you tell me what are the rates that I asked you right now since you did not answer me and are there other GI Bill programs that I can qualify for?[NEWLINE]agent: for example, the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]agent: We can discuss that as well as other VA benefits and services such as exploring your options for using GI Bill benefits to help pay for school or training and finding out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, let's talk about other VA benefits and services. Is there a point of contact that I can use to gather information on all the benefits?[NEWLINE]agent: You can reach the VA benefits hotline at 1-800-827-1000.[NEWLINE][BOUNDARY][NEWLINE]user: Unfortunately, I am fearing that I may need help to avoid becoming homeless.[NEWLINE]agent: We offer many programs and services that may help including free health care and, in some cases, free limited dental care.  We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE]user: How do I get help if I am at risk of becoming homeless?[NEWLINE]agent: We can connect you with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: What other benefits might I possibly get?"}
{"id": "superseg_train_4333", "dialogue": "user: I wanted to know about allowances\u00a0that I can get\u00a0for necessities while I'm in a jobs program[NEWLINE]agent: We have subsistence allowances that help you pay for basic needs if you are an eligible Veteran participating in the Voc Rehab program.  I can give you a link to view the current subsistence allowance rates[NEWLINE][BOUNDARY][NEWLINE]agent: would you like to know about other VA benefits and services?[NEWLINE]user: Yes, do you have more info about the GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now, regarding my search for an organization that serves veterans. Do you have something to help me even more with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]agent: We can help you look at options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a phone number I can dial if I have any other questions about hearing loss?[NEWLINE]agent: You can call the VA benefits hotline: 800-827-1000, If you have hearing loss, call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a way for me to stay updated on what's going on with the VA and benefits?[NEWLINE]agent: You can sign up for Veterans benefits email updates[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any social media pages I can follow?[NEWLINE]agent: We have Facebook, Instagram, Linkedin and others. I can give you the links if you want[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me with employment?"}
{"id": "superseg_train_4334", "dialogue": "user: I'm looking for information.[NEWLINE]agent: No problem. You can get access to a subsistence allowance that will help you get pay for your basic needs.[NEWLINE][BOUNDARY][NEWLINE]agent: Besides, you can get access to thers benefits and services as veteran.[NEWLINE]user: And what are this benefits?[NEWLINE][BOUNDARY][NEWLINE]user: by the way, about more benefits and information of GI Bill, if I have difficulties with the course, can I pay to have advice from a tutor?[NEWLINE]agent: Yes, if you're using VA educational benefits and you're struggling with the coursework, you might be able to get help paying for a tutor.[NEWLINE][BOUNDARY][NEWLINE]agent: The GI Bill benefits can help you to pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I get information about this?[NEWLINE]agent: You can go to VA for vets and ask questions online.[NEWLINE][BOUNDARY][NEWLINE]user: There are online learning programs?[NEWLINE]agent: You can get free classes for a year on linkedin on linkeding premium and linkedin learning.[NEWLINE][BOUNDARY][NEWLINE]user: There is any kind of information blog where I can get information or news?[NEWLINE]agent: You can always get updated through your email, on benefits from the veterans benefits administration.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information or assitance they will give me?"}
{"id": "superseg_train_4335", "dialogue": "user: you can help me with info on subsistence allowances[NEWLINE]agent: Subsistence allowances help you pay for basic needs like food and clothing if you are an eligible Veteran participating in the Voc Rehab program.  I can give you a link so you can view the current subsistence allowance rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on other VA benefits and services?[NEWLINE]user: I could use some GI BIll info[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I would like to have information about the benefits of GI Bill, what are the benefits? and how can i qualify?[NEWLINE]agent:  Post-9/11 GI BillIf you need help paying for school or job training and you ve served on active duty after September 10, 2001, find out if you can get education benefits through the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]agent: We can help you look at options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: Another GI BIll question. Do you have a phone number where people can call if they are experiencing hearing problems?[NEWLINE]agent: You can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: what else can you help me while looking for employment?[NEWLINE]agent: We can help you get career and employment assistance, manage your career, and give you more information and resources[NEWLINE][BOUNDARY][NEWLINE]user: and do you have jobs available for vets?[NEWLINE]agent: Yes, we can help you match your skills and experiences to VA job opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: do you have anywhere we can go to talk to someone about our situation if we have problems finding a place to live?"}
{"id": "superseg_train_4336", "dialogue": "user: Do you have information on help I can get while I'm in a VA employment program?[NEWLINE]agent: We have a subsistence allowance which helps you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on benefits?[NEWLINE]user: can you help with GI BIll benefits?[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. If you have any knowledge of foreign programs? What additional benefits are available via the GI Bill?[NEWLINE]agent: There is the Montgomery GI Bill Active Duty. If you served at least 2 years on active duty you might qualify for benefits under this program.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes we can help you go over your options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a hearing impairment, and I need information, is there a TTY number I can call?[NEWLINE]agent: You can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: how do I know how much I can get in subsistence allowance?[NEWLINE]agent: You can view the current subsistence allowance rates to find out the amount we will provide to help you pay for basic needs like food and clothing. I can give you the link so you can get an idea of what you'll get[NEWLINE][BOUNDARY][NEWLINE]user: do you have help for someone who might be homeless soon?[NEWLINE]agent: We offer many programs and services that may help. We can also help you connect with resources in your community like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: and do you have other help if we don't have the GI Bill?"}
{"id": "superseg_train_4337", "dialogue": "user: Where can I get more information?[NEWLINE]agent: Sure I can help with that. Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: Are there other Va benefits and services?[NEWLINE]user:  GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get career and employment assistance?[NEWLINE]agent: sure there is this: How to applyGet step - by - step instructions on how to apply for vocational rehab benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the other benefits and services?[NEWLINE]agent: Other educational assistance programsIf you re a Veteran, Reservist, or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: Can I get career and employments assistance[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out if I can get a career and employment assistance. I'd like to ask another question, what if I'm a service member who hasn't yet received a service-connected disability rating? Can I still apply for the VA Vocational Rehabilitation and Employment?[NEWLINE]agent: You don t need to wait for a rating. Instead, please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE][BOUNDARY][NEWLINE]agent:  How to applyGet step - by - step instructions on how to apply for vocational rehab benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. What if I am a service member who has not yet received a service-connected disability rating?  How can i manage my career?"}
{"id": "superseg_train_4338", "dialogue": "user: hi i need help about how to get housing assistance grants for veterans[NEWLINE]agent: About Disability Housing Grants for Veterans Find out how to apply for a housing grant as a veteran or service member with a service-related disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know Other VA benefits and services?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How to get the benefits of the VA mortgage loan?[NEWLINE]agent: Applying for your Certificate of Eligibility Get instructions on how to apply for your VA mortgage loan COE Eligibility Certificate and what to do next depending on your loan type.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another concern was about VA benefits and programs. ok Is a Special Housing Adaptation (SHA) grant available to me, and how much money does it provide?[NEWLINE]agent: Do you or a member of your family own or will you own the home?[NEWLINE]user: yes[NEWLINE]agent: Do you have a qualified service - disability related?[NEWLINE]user: yes[NEWLINE]agent: since you qualify you may be able to get a SHA grant[NEWLINE][BOUNDARY][NEWLINE]user: that good. and another question the disabilities that they include?"}
{"id": "superseg_train_4339", "dialogue": "user: can you give me details of Get Veterans Housing Assistance Grants[NEWLINE]agent: About Disability Housing Grants for VeteransFind out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a Veteran in crisis or you're worried about one[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7[NEWLINE]user: This reminds me of having trouble paying my mortgage. What if there are more late payments from me?[NEWLINE]agent: You should contact your loan servicer right away.  Don't wait so they can help you find a solution soon.[NEWLINE][BOUNDARY][NEWLINE]user: and is there a way to avoid foreclosure?, because I was told I could sign my house over or at least that is what I understood[NEWLINE]agent: You might be talking about Deed in lieu of foreclosure, this plan lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE]user: can I call when I have more time so you can help me find a way out of this?"}
{"id": "superseg_train_4340", "dialogue": "user: Hi, there. I'm looking for information on housing assistance.[NEWLINE]agent: You can find information of how to apply for housing grant as a veteran or as a service member.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also check for others VA benefits and services.[NEWLINE]user: And which benefits or services would this be?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There are benefits for women and medical services?[NEWLINE]agent: Yes, there are. You can check on veteran women program manager and also you can see the nearest VA medical center to you.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I got a disability that limits my ability to work?[NEWLINE]agent: In that case you need to check if your disability makes you apply to vocational rehabilitation, helping you to explore employment options.[NEWLINE][BOUNDARY][NEWLINE]user: There is the possibility to get a home loan as a veteran?[NEWLINE][BOUNDARY][NEWLINE]user: Have you more information about what is involved in relation to services allowed for veterans. How is it possible to get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, as a veteran you can apply for a home loan, also as a surviving spouse of a veteran or the spouse of a missing in action veteran.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of the question how do I get support if I'm homeless or on the verge of being homeless? What types of programs are there?"}
{"id": "superseg_train_4341", "dialogue": "user: Hi. I'm looking for assistance related on housing.[NEWLINE]agent: You can find out if you can apply to the disability housing grants for veterans or service members.[NEWLINE][BOUNDARY][NEWLINE]agent: Along with others VA benefits and services.[NEWLINE]user: Which other things can I receive?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do to apply?[NEWLINE]agent: You need to send your certificate of eligibility to apply for your VA home loan certificate of eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you for advice about what should I do if I'm struggling in paying my mortgage?[NEWLINE]agent: You should contact your loan servicer right away.  Don't wait so they can help you find a solution soon.[NEWLINE][BOUNDARY][NEWLINE]user: and is there a way to avoid foreclosure?, because I was told I could sign my house over or at least that is what I understood[NEWLINE]agent: You might be talking about Deed in lieu of foreclosure, this plan lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE]user: can I call when I have more time so you can help me find a way out of this?"}
{"id": "superseg_train_4342", "dialogue": "user: Hello. I'm looking for information related to get housing assistance[NEWLINE]agent: Sure, no problem. We can help you with the disability housing grants for veterans and service members with a service connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you receive any benefit already?[NEWLINE]user: I receive some benefits right now, but I'm not sure for which one I receive.[NEWLINE]agent: Ok, no problem. In that Case you can also apply for a Disability compensation for conditions related to your military  service.[NEWLINE][BOUNDARY][NEWLINE]user: I made the application for some benefits, but I don't know the status of this, how can you help me with that?[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to see all of the documents pertaining to my disability online?[NEWLINE]agent: Correct. You can view anything you filed online and any evidence to support your initial claim though.[NEWLINE][BOUNDARY][NEWLINE]agent: You can check your appeal status of a open home loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I massage you again about VA Benefits and Services?[NEWLINE]agent: Yes, there is no problem. You can message us any time and ask us anything you need.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do for apply for this benefits?[NEWLINE]agent: You can check the instructions for how to apply for your VA home loan certificate of eligibility and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: In what will this help me?"}
{"id": "superseg_train_4343", "dialogue": "user: Hi. You know, i've been planning on doing some improvements to my house and because i'm a veteran i was wondering if you have any assistance for that?[NEWLINE]agent: Sure we have. VA can offer you help for building, to improve or keep your current home. You would need to find if you meet the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: That's really nice, thank. I'll have to find that out. Look, there's this friend of mine who have a service-related disability, can he get some kind of assistance from you too?[NEWLINE]agent: That's correct, if he meet the requirements, he can apply to get those benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to explain to you other benefits and services available?[NEWLINE]user: Yeas please, i think that would be useful.[NEWLINE]agent: Well, you have the Disability Compensation Pay, for example, which is related to conditions form your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to ask about  VA housing assistance?  can you help me with a housing grant?[NEWLINE]agent: Yes we can help you apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to Veterans' benefits than meets the eye. How do I get more details notifications if I qualify?[NEWLINE]agent: You can be updated via email.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about documents or data that must be added for such an update. It's okay. And let's say I'm already building my permanent home, can I get a specially adapted home?"}
{"id": "superseg_train_4344", "dialogue": "user: Tell me about Veterans Housing Assistance Grants.[NEWLINE]agent: We have disability housing grants for veterans with service-connected disabilities[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help with other VA Benefits or Services?[NEWLINE]user: Yes please[NEWLINE]agent: We have disability compensation pay for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about disability housing grants?[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you have any information regarding the FY 2019 on how many grants can I get for the disability housing?[NEWLINE]agent: you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you have to apply if you have a service-connected disability[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding my VA Home Loan, is there any help that I can receive for my loan in relation to insurance, and does it cover natural disasters?[NEWLINE]agent: Yes there is assistance[NEWLINE][BOUNDARY][NEWLINE]user: How do I get updates?[NEWLINE]agent: We send out veterans benefits email updates.[NEWLINE][BOUNDARY][NEWLINE]user: Who monitors the Veterans Crisis line?"}
{"id": "superseg_train_4345", "dialogue": "user: Good evening. I need some explanations regarding veterans housing assistance grants.[NEWLINE]agent: Of course. We can help you to apply for a housing grant as a Veteran or Service Member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, I'd appreciate that.[NEWLINE]agent: We offer disability compensation pay, for example. You can file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Another question\u00a0Could you please provide me more\u00a0information on how to check and\u00a0manage pension benefits?[NEWLINE]agent:  Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits[NEWLINE]user: That's fantastic, so let's get back to the housing assistance. Will you be able to help me if I get it?[NEWLINE]agent: Yes, if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we will help you with that.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know if they accepted my mortgage insurance. So reusing a COE is a no and there are no more requirements I can answer[NEWLINE]agent: Yes, that is right. You did not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: This homeless veteran's call center has caught my attention. Please inform me of everything I need to know about it.[NEWLINE]agent: Gladly. The National Call Center for Homeless Veterans can help you or a Veteran you care about connect with VA and local resources 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a phone number for those hard of hearing? Served in a tank battalion, if you know what I mean.[NEWLINE]agent: Of course. If you have hearing loss, call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other ways I can keep myself up to date?[NEWLINE]agent: Yes, we offer Veterans benefits email updates. You can sign up and you will receive updates on a regular basis.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also write you back somehow?"}
{"id": "superseg_train_4346", "dialogue": "user: How do I get Veterans housing assistance?[NEWLINE]agent: We have assistance to find housing grants[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services as well?[NEWLINE]user: Yes I do[NEWLINE]agent: We have many benefits such as disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about. many benefits such as disability can you help with my disability rating too?[NEWLINE]agent: Yes, we have more information on how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you a question about life insurance. What is the best way to find out about benefits?[NEWLINE]agent: Contact the national call center for homeless veterans 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: Another question I have for home loan services, is it possible for me to obtain a Certificate of Eligibility (COE)?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE][BOUNDARY][NEWLINE]user: This is noted. I'd like to ask you another question. Is it okay to call if I have a hearing loss?[NEWLINE]agent: yes call TTY 711 if you have a hearing loss[NEWLINE][BOUNDARY][NEWLINE]user: Are you on social media?[NEWLINE]agent: Yes you can follow us on Facebook, Instagram, and Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: Can I contact you online?[NEWLINE]agent: yes you can message and ask questions online[NEWLINE][BOUNDARY][NEWLINE]user: Is there a crisis hotline?"}
{"id": "superseg_train_4347", "dialogue": "user: I am looking for support from a military sexual trauma.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Have you called the Safe Helpline?[NEWLINE]user: I have not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to call if I have some hearing issues?[NEWLINE]agent: Yes. You should dial 1-800-799-4889.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, i need more relevant information about mental health services[NEWLINE]agent: ] Get answers to other questions you may have about our services. Being diagnosed with a mental health condition or seeking mental health care doesn t automatically put work - related credentials, such as security[NEWLINE][BOUNDARY][NEWLINE]user: are there sources and support outside VA?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357[NEWLINE][BOUNDARY][NEWLINE]user: Can I speak to a fellow Veteran who s been through this before?"}
{"id": "superseg_train_4348", "dialogue": "user: HI. I'm looking for information...[NEWLINE]agent: no problem. You can download the military sexual trauma brochure for veterans.[NEWLINE]agent: there is also a safe helpline, if you need it.[NEWLINE]user: Abaut that line, is something where I need to give my name?[NEWLINE]agent: No, you don't. You can remain anonymous if that's your wish. You can have a 1-on-1 advice 24/7 by phone.[NEWLINE]user: there is any way I can get in contact with someone in person to, if I need to?[NEWLINE]agent: Yes! You can get in contact with a sexual assault response coordinator near your base or installation too.[NEWLINE][BOUNDARY][NEWLINE]user: If there any kind of compensation for traumatic experiences?[NEWLINE]agent: Sorry, but no. you can no get compensations for traumatics event itself.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any line or phone number where I can call to?[NEWLINE]agent: Yes, there is. You can call to the VA general information hotline at 800-827-1000, monday through friday, 8:00a.m. to 9:00p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: The support related to sexual traumas it's limited just to women?[NEWLINE]agent: Not at all, a sexual assault or harassment is a very important issue, and this can happen to both women and men.[NEWLINE][BOUNDARY][NEWLINE]user: There any kind of compensation for this kind of trauma?"}
{"id": "superseg_train_4349", "dialogue": "user: Hey, hello, how is it going?. Em, its kinda shame but i heard about these services which support those people who pass through sexual traumas. How can anyone enjoy that?[NEWLINE]agent: Are you a veteran who experienced MST?[NEWLINE]user: No, not myself. I'm just asking.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I guess it is, but, Are these services privacy protected? i mean, are they anonymous?[NEWLINE]agent: Of course they are. The well being of the veteran is a top priority, so you can get confidential counseling on any support you need.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good, but can I still use this service even if I don't have a veterans primary care benefit, don't I need to provide any documents or something like that?[NEWLINE]agent: No, at all. You don't need any previous requirement to get access to this service. You can call for general information to the hotline at 800-827-1000 or get in contact with your local veteran medic center or the veteran PTSD program near to you.[NEWLINE][BOUNDARY][NEWLINE]user: What do you do for someone who goes through these VA services for MST and ends up on the streets?[NEWLINE]agent: They can contact the National Call center for Homeless veterans, 24/7. There, a trained VA counselor will offer information about homeless programs.[NEWLINE][BOUNDARY][NEWLINE]user: Could I ask a follow-up question for PTSD outpatients, as well as homeless programs? Is there help and resources available outside of VA?[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE][BOUNDARY][NEWLINE]user: um, that must be very useful. Say, how do I access VA services for MST? Let's imagine that this person who wants to access the program does not have a VA care provider, can he still access the program?[NEWLINE]agent: Well, in that case, the person should go for its nearest VA medical center and ask to speak to an MST coordinator.[NEWLINE]user: Um, makes sense. And for getting access to all this, do the individual need something like a disability rating or being in other VA services or having reported the trauma?"}
{"id": "superseg_train_4350", "dialogue": "user: Hello. How Do I access VA services for MST?[NEWLINE]agent: sure I will be glad to help. If you re a Veteran who has experienced MST you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE]user: ok i didnt need that thank you though[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: Go to the Department of Defense DoD Safe Helpline website, you can remain anonymous[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask about information and support. Are there sources and support outside the VA?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357[NEWLINE][BOUNDARY][NEWLINE]user: How do I access VA services for MST?[NEWLINE]agent: I am so sorry to hear that. If you re a Veteran who has experienced MST  you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: I have experienced symptoms of MST. Who do we talk to if we need help with a problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact in VA services if I need help in my MST issues?  Is it possible to get support from a primary care physician?[NEWLINE]agent: All our primary care providers are trained in MST and can help you figure out if you have related issues, like PTSD or depression[NEWLINE][BOUNDARY][NEWLINE]user: Do i have to give my name?[NEWLINE]agent: you can remain anonymous meaning you don t have to give your name[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability compensation (monthly payments) or other benefits from VA?[NEWLINE]agent: You can t get compensation for the traumatic event itself  But you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info in spanish?"}
{"id": "superseg_train_4351", "dialogue": "user: I'm here for MST support and want to know more about it[NEWLINE]agent: Military Sexual Trauma refers to sexual assault or repeated threatening sexual harassment that happened while a Veteran was in the military. MST can happen to both women and men.[NEWLINE]agent: were you involved in any sexual act against your will during your time in the military?[NEWLINE]user: no it never happened to me personally[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to talk to someone is there a hotline I can call?[NEWLINE]agent: Yes there is. You can call 800 - 273 - 8255 then select 1. We also have a confidential Veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to ask about not having a VA primary care provider, if  I could?[NEWLINE]agent: You can call your nearest VA medical center and ask to speak to the MST coordinator. feel free to ask for a provider of a specific gender if that makes you feel more comfortable. and you can find a VA medical center near you.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, can I have more information about VA mental health services?[NEWLINE]agent: We have lots of support for you[NEWLINE][BOUNDARY][NEWLINE]user: What about support outside the VA?"}
{"id": "superseg_train_4352", "dialogue": "user: Where can I find more information and support?[NEWLINE]agent: sure no problem.  connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE]agent: have you contacted the safe helpline?[NEWLINE]user: not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  How do I access VA services for MST?[NEWLINE]agent:  If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE][BOUNDARY][NEWLINE]user: Can you provide me with additional information and resources about VA health care?[NEWLINE]agent: Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more?[NEWLINE]user: Yes[NEWLINE]agent: Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And among your free medical care, is there dental care?[NEWLINE]agent: of course in some cases we offer free limited dental care.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me your social networks to be aware of the new instructions you provide?"}
{"id": "superseg_train_4353", "dialogue": "user: I would like to file a sexual harassment complaint is this the right place?[NEWLINE]agent: Are you a Veteran?[NEWLINE]user: Yes.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I haven't reported the incident through proper channels.[NEWLINE]agent: Generally you can get help through the VA even if you haven't reported the incident and you don't necessarily need proof that it happened.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any suggestions about how I can get help if I'm homeless or on the verge of being homeless? What do I do if I'm a veteran in distress?[NEWLINE]agent: You can contact our qualified Veterans Crisis Line which is staffed with some Veterans and other qualified people 24/7 and is free.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact at VA?[NEWLINE]agent: Find a VA medical center near you and ask to speak to the MST coordinator.   You can and should ask for a provider of a specific gender if it makes you feel more comfortable.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know the access too. How will I be able to use the VA's women's health care services?[NEWLINE]agent: First, you would need to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about military sexual trauma. Is it possible for me to avoid going to a clinic?[NEWLINE]agent: You can get free confidential counselling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information that I can read about all this?[NEWLINE]agent: You can download our military sexual trauma brochure for Veterans in both English and Spanish.[NEWLINE]agent: Would you like the number for our\u00a0Safe Helpline as well?[NEWLINE]user: No thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I call the MST coordinator can I request a female provider?"}
{"id": "superseg_train_4354", "dialogue": "user: I'm here about MST[NEWLINE]agent: Okay, Military sexual trauma MST refers to sexual assault or repeated, threatening sexual harassment that happened while a Veteran was in the military. This can happen to both women and men.[NEWLINE]agent: Were you involved in any sexual act against your will during your time in the military?[NEWLINE]user: no, not me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can we talk to someone privately?[NEWLINE]agent: You can connect with our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves and available 24/7. This service is private and free.[NEWLINE][BOUNDARY][NEWLINE]user: About VA mental health services, are there any support and resources for this outside of the VA?[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a hotline to contact?"}
{"id": "superseg_train_4355", "dialogue": "user: Can you please tell me how I can obtain my military service records?[NEWLINE]agent: You can submit a military records request to get your DD214 or other military service records through the milConnect website.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign in to milConnect to get my military service records?[NEWLINE]agent: Do you have a Premium DS Logon account?[NEWLINE]user: I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have another person request my military service records for me?[NEWLINE]agent: If the person is not your next of kin and you were discharges more than 62 years ago, they can order a copy of your military records.  The National Archives opens all records to the public 62 years after discharge.[NEWLINE][BOUNDARY][NEWLINE]user: If I want a copy of my military records, what should I prepare before starting my application?[NEWLINE]agent: you ll need a copy of your discharge or separation papers DD214[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to get my military records aside from separation paper DD214?[NEWLINE]agent: Yes, there are other ways.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I'm looking for request other records or documents, and the NPRC records, which may or may not be complete, will assist me with my claim?"}
{"id": "superseg_train_4356", "dialogue": "user: How do I get a hold of some records from the Army?[NEWLINE]agent: You can submit a military records request to get your military service records through the milConnect website[NEWLINE][BOUNDARY][NEWLINE]user: so I can do it online?[NEWLINE]agent: Yes you can, would you like help registering or signing in?[NEWLINE]user: no, I think I can do it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to get the records once I'm signed in?[NEWLINE]agent: You will have to go through a few steps\u00a0to submit a military records request[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to find out about my claim, I have some documents, how could I send them to support my case?[NEWLINE]agent: Please send us any of these documents you may have. Like  statements from service medical personnel or certified buddy statements or affidavits from fellow service members who witnessed your injury or illness[NEWLINE][BOUNDARY][NEWLINE]user: Is this how you get records for someone that served a long time ago?[NEWLINE]agent: If the Veteran was discharged more than 62 years ago you can order a copy of their military records. The National Archives opens all records to the public 62 years after discharge. Would you like to learn how to access archived records[NEWLINE][BOUNDARY][NEWLINE]user: Understood, regarding gathering the necessary information to identify the deceased, I am currently having problems with the discharge documents, can you help us? Is there a communication channel for this?"}
{"id": "superseg_train_4357", "dialogue": "user: Hello there. I'm looking information about how to get someone military records.[NEWLINE]agent: Are you a family member of the veteran?[NEWLINE]user: Yes, I'm planing to do a burial for a veteran in a veterans national cementary.[NEWLINE]agent: In that case we can help you, but you need to call and make a scheduling at 800-535-1117 at our national cemetery office[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding the records that was destroyed in NPRC fire. What steps do they take to reconstruct the records?[NEWLINE][BOUNDARY][NEWLINE]agent: did your records need reconstructed?[NEWLINE]user: not so, i dont think so[NEWLINE][BOUNDARY][NEWLINE]agent:  How can I get the records I need to support my VA disability compensation claim?[NEWLINE]user: oh ok no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I  Gather or request other records or documents[NEWLINE]agent: Please send us any of these documents you may have[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_4358", "dialogue": "user: Can I request another person's military records?[NEWLINE]agent: Would you happen to be a family member planning a burial for a veteran in a VA national cemetery?[NEWLINE]user: Yes, we are, unfortunately, burying our grandfather.[NEWLINE]agent: If you will dial 1-800-535-1117, you can get assistance in getting your grandfather's DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: what do you provide?[NEWLINE]agent:  We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?[NEWLINE]agent: are you filing a VA disability compensation claim[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_4359", "dialogue": "user: How would I request someone's military records?[NEWLINE]agent: Are you planning a funeral for a Veteran in a VA naitional cemetery?[NEWLINE]user: Yes, that is correct I am planning a funeral for a Veteran.[NEWLINE]agent: You would need to call the National Cemetery Scheduling office at 800-535-1117 and we could help get DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: How do they go about Reconstructing your records[NEWLINE][BOUNDARY][NEWLINE]agent: did your records need reconstructed?[NEWLINE]user: not so, i dont think so[NEWLINE][BOUNDARY][NEWLINE]agent:  How can I get the records I need to support my VA disability compensation claim?[NEWLINE]user: oh ok no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I  Gather or request other records or documents[NEWLINE]agent: Please send us any of these documents you may have[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_4360", "dialogue": "user:  How do I request someone else s military records?[NEWLINE]agent: Is the veteran deceased?[NEWLINE]user: yes[NEWLINE]agent: I am so sorry to hear that. If you re a family member planning a burial for a Veteran in a VA national cemeteryr    Call our National Cemetery Scheduling Office at 800 - 535 - 1117[NEWLINE][BOUNDARY][NEWLINE]user: If I would call the National Cemetery Scheduling Office on behalf of a deceased veteran what could they provide in order to assist me?[NEWLINE]agent:  We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?[NEWLINE]agent: are you filing a VA disability compensation claim[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_4361", "dialogue": "user: How do I request someone else s military records?[NEWLINE]agent: are you a family member?[NEWLINE]user: yes[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800 - 535 - 1117[NEWLINE][BOUNDARY][NEWLINE]user: What are the advantages and benefits of having a Veteran ID Card?[NEWLINE]agent: you won t need to carry around your military discharge papers or share sensitive personal information to receive discounts[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: yes"}
{"id": "superseg_train_4362", "dialogue": "user: Where can I access my military records?[NEWLINE]agent: You can submit a military records request through the milConnect website to get your DD214 or other military service records.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do?[NEWLINE]agent: Do you have a pre-existing account there?[NEWLINE]user: No I don't, can you guide me through the process?[NEWLINE]agent: It's quite easy. First you have to set up a Premium DS Logon account. To do so go to milConnect to register.[NEWLINE]user: Do you know the requirements to get a DoD card?[NEWLINE]agent: you ll need to either be a sponsor or have a sponsor[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Department of Defense Identification Card"}
{"id": "superseg_train_4363", "dialogue": "user: My son was killed in Afghanistan is it possible to get his military records?[NEWLINE]agent: Are you planning a burial for him in a VA national cemetery?[NEWLINE]user: Yes I am.[NEWLINE]agent: Well then you should call our National Cemetery Scheduling Office at 800-535-1117. And\u00a0we can help you get his DD214 or other discharge documents that you may need.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, I have another question, how does the VA rebuild my records?[NEWLINE]agent:  We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the records I need to support my VA disability compensation claim?[NEWLINE]agent: are you filing a VA disability compensation claim[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?"}
{"id": "superseg_train_4364", "dialogue": "user: I am trying to learn about the GI Bill.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Have you sent your documents to the application link?[NEWLINE]user: No, no one asked for any documents.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I start my application?[NEWLINE]agent: Yes. Let's find out if you are eligible for VA education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, regarding the change of school or GI Bill program, in what ways can I send the application? And besides doing it online, can I send what is required by mail?[NEWLINE]agent: Yes you must download VA Form 22 - 1995 for Veterans and service members PDF and VA Form 22 - 5495 for dependents PDF.[NEWLINE][BOUNDARY][NEWLINE]user: What if I stopped going to school but have returned recently?[NEWLINE]agent: Yes you must inform GI Bill of this information.[NEWLINE][BOUNDARY][NEWLINE]user: What's the procedure for asking for changes to my benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: Yes I'm a veteran."}
{"id": "superseg_train_4365", "dialogue": "user: can you give me details of How to apply for the GI Bill and related benefits[NEWLINE]agent: Find out how to apply for the GI Bill and other VA education benefits as a Veteran, service member, or qualified family member[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: Find out if you re eligible for VA education benefitss Gather the documents and information listed below that you ll need to apply for education benefits. See what benefits you ll get at the school you want to attend.[NEWLINE][BOUNDARY][NEWLINE]user: Another benefit of the GI Bill is the schooling program. and what happens if I don't do it?[NEWLINE]agent: We need to know about the changes so you can keep getting funding to help pay for your education or training[NEWLINE][BOUNDARY][NEWLINE]user: how do I make the changes?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: I'm in the Navy[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995. You can complete this form online[NEWLINE][BOUNDARY][NEWLINE]user: what form is used for dependents?[NEWLINE]agent: You will need to submit a Dependent\u2019s Request for Change of Program or Place of Training  VA Form 22-5495. You can complete this form online[NEWLINE][BOUNDARY][NEWLINE]user: so I do have to request a change to keep getting aid?"}
{"id": "superseg_train_4366", "dialogue": "user: Am I able to find out what happens after I apply for GI Bill benefits?[NEWLINE]agent: Yes, you can find out what happens after you apply.[NEWLINE]agent: Have we asked you for any documents?[NEWLINE]user: Yes, you have asked for documents.[NEWLINE]agent: You will need to upload the documents through the GI Bill website.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of VA? How do I apply by mail after I've completed the application?[NEWLINE]agent: As long as you have filled the application for GI Bill benefits out you can then mail it to the VA regional claims processing office that is in the same location as your school.[NEWLINE][BOUNDARY][NEWLINE]user: This is noted. Another thing about the Survivors and Dependents Educational Assistance. Is there anything I should know about the benefits as the Veteran's wife?[NEWLINE]agent: Yes, your benefits start on the date we conclude that you qualify or on the date of the Veteran's death, and last for 10 years.[NEWLINE][BOUNDARY][NEWLINE]user: Very good.  Now about some information about doing this by mail.  Would there be a list of regional claims processing offices that I could view?[NEWLINE]agent: Yes, you can see the list of regional claims processing offices.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happens after I apply?[NEWLINE]agent: Actually yes, you cannot make changes but if you have questions about VA education benefits, please call 888-GI-Bill or 1-888-442-4551, Monday thru Friday, 8 a.m. to 7 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to prepare before completing my application?"}
{"id": "superseg_train_4367", "dialogue": "user: Hello, I want to apply for the GI Bill.[NEWLINE]agent: Then you're in the right place. Here you can find out how to apply for the GI Bill and other VA education benefits as a Veteran, service member, or qualified family member.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me with the application process? I'm a bit confused.[NEWLINE]agent: Of course, you can work with a trained professional called an accredited representative to get help applying for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you on what are the information needed in applying for the GI Bill?[NEWLINE]agent: You ll also need basic information about your   Education or training plans and goals[NEWLINE][BOUNDARY][NEWLINE]user: how can I With the help of a trained professional[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help requesting a change to your benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I do it by mail?[NEWLINE]agent:  Fill out the form and mail it to the VA regional claims processing office that s in the same region as your school[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to complete my request?[NEWLINE]agent: You ll need your  Social Security numbers VA file numbers[NEWLINE]agent: Are you  the dependent of a Veteran or service member[NEWLINE]user: yes"}
{"id": "superseg_train_4368", "dialogue": "user: Hi, good afternoon. Look, i'm interested on some info about GI Bill related benefits. Could you tell me what's next after application?[NEWLINE]agent: Well, one of the things is that you can't make changes to you application. More related information is available through our toll free numbers.[NEWLINE]agent: Have you been asked for documents from us?[NEWLINE]user: No, i hadn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I doesn't matter. Moving on, then. Can you tell me what i need to apply for the benefits?[NEWLINE]agent: You would need the following: Social Security Number, Bank Account direct deposit information and Education and military History.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll get into those whenever i can. Do you offer any kind of assistance to apply?[NEWLINE]agent: Sure, indeed. We can provide you a trained professional called an accredited representative, so you can work with it and help you applying for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the Post-9/11 GI Bill to get VA education benefits?[NEWLINE]agent: You may be able to get benefits through the Post-9/11 GI Bill if you ve served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001[NEWLINE][BOUNDARY][NEWLINE]user: Are there any related benefits I may also be able to get?[NEWLINE]agent:  you may be eligible for Vocational Rehabilitation and Employment benefits and services like help exploring employment options and getting more training if required[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through other programs?"}
{"id": "superseg_train_4369", "dialogue": "user: I would like information on related benefits.[NEWLINE]agent: I can help you with that information.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: If you have the necessary documents, yes.[NEWLINE]user: Good to know. Another thing about VA related benefits, am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: ok, what descriptions must be true?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_4370", "dialogue": "user: Hello! I would like to obtain information about the benefits that I can obtain.[NEWLINE]agent: What will happen after applying for benefits?[NEWLINE]agent: We may request some documents?[NEWLINE]user: It would not be what I want most, only if necessary.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I send the requirements?[NEWLINE]agent: You can see a list of our offices.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know whether I qualify for any educational benefits. Which of the following definitions must be accurate?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_4371", "dialogue": "user: I'm looking for information about how to enjoy benefits for Veterans.[NEWLINE]agent: For that', you'll have to meet certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And what can i do in order to know if i meet those criteria?[NEWLINE]agent: Well, for starters, you better gather documents and information that you'll need to apply for education benefits, along with the information of the benefits you'll get in your future school.[NEWLINE]user: One more thing about the VA education benefits that I'd like to ask. Am I eligible for it?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: ok, what descriptions must be true?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_4372", "dialogue": "user: hi i need help about VA help to avoid foreclosure[NEWLINE]agent: ever behind on your mortgage payments?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: i need your help and advice?[NEWLINE]agent: Gladly contact a VA Loan Technician at 1 - 877 - 827 - 3702.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the requirements in order to obtain a Certificate of Eligibility that I will use to apply for VA home loans?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: I'd also like to learn more about VA financial counseling. Is it possible to get financial advice from the VA, in order to prevent foreclosure?[NEWLINE]agent: If you have a VA-backed or direct VA loan, you can contact us at any time to request that a VA loan technician be assigned to your loan. sOur technicians can offer financial advice and help you deal with your administrator or work directly with you for a direct VA loan....[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great! Do you know how do I get help if I'm homeless or at risk of becoming homeless and do Veteran Crisis assistance asking for Fee?[NEWLINE]agent: This service is free, private and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to learn more about mortgage foreclosure. Is it possible to get financial counseling from the VA in order to prevent foreclosure?[NEWLINE]agent: are you a veteran or the surviving spouse of a veteran?"}
{"id": "superseg_train_4373", "dialogue": "user: Yes, yes. I'm looking for information on mortgage.[NEWLINE]agent: Have you fall behind on your mortgage payment?[NEWLINE]user: Yes, I have issues on the payments for the mortgage,[NEWLINE]agent: In this case, you might be on a process called foreclosure, were your mortgage service can take your house a s a way to cover the money you owned.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of the VA's payment history? I recently relocated and need to update my address for payment purposes. Is there something I should do on the website as well?[NEWLINE]agent: Sure, just go to VA.gov, sign in, and go to your profile. When you change your information there, it will update it for all of the departments of the VA that may need your updated address.[NEWLINE][BOUNDARY][NEWLINE]user: I also recently had a baby. Is that information that they need in my profile?[NEWLINE]agent: Congratulations on the new addition to your family! You should update your profile with information on all dependents because it can affect the rate of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I was asking about payments is that I didn't receive my last disability payment and I should have already. I was wondering if it was already sent or if my moving affected it. Is there anyone I can call to find out where the payment is?[NEWLINE]agent: You should definitely call the Veterans Help Line to get that straightened out. If you haven't received the payment, call 800-227-1000. They are open from Monday through Friday, 8 a.m. to 9 p.m. ET.[NEWLINE]user: Yeah, I will do that. They said I should get payment but do you know how long I was supposed to wait? I forget what they told me."}
{"id": "superseg_train_4374", "dialogue": "user: Hello, and goof afternoon. Look, i'm not saying i'm having a problem, but i would like to know if there is some kind of help regarding mortgage payments for veterans?[NEWLINE]agent: Have you fallen behind your mortgage payments?[NEWLINE]user: Well, yeah, i've some delay.[NEWLINE]agent: O.k, do not worry. As you may know, you can suffer a foreclosure, meaning the bank could take your home. In that regard, our VA loan technicians can help you avoid this.[NEWLINE][BOUNDARY][NEWLINE]user: That's so helpful. Lets say i get a VA backed- loan. What could happen there?[NEWLINE]agent: If you get one of those, you can request to us to assign you a VA Loan Technician who will offer you financial counseling and will help you deal with your servicer or work directly.[NEWLINE][BOUNDARY][NEWLINE]user: What else should I be aware of in getting these VA Home loan?[NEWLINE]agent: Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.[NEWLINE]user: What certificate should I request?[NEWLINE]agent: Eligibility Certificate[NEWLINE]user: And what center VA should I go to?"}
{"id": "superseg_train_4375", "dialogue": "user: Hello. I am trying to get help to prevent my mortgage from foreclosing.[NEWLINE]agent: Are you current with your payments?[NEWLINE]user: No. I have fallen on hard times.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are you able to help even though I have missed a payment or two?[NEWLINE]agent: We can try to help. We have a plan to help you get back on your feet.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of VA's online access? What can I monitor with this tool?[NEWLINE]agent: You can use this tool to check the status of a VA claim or appeal for compensation[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now when it comes for VA help to avoid mortgage foreclosure. Do you know someone who can help me stop them from stealing my home?[NEWLINE]agent: We have some agents that specialize in helping.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a COE I used before to request a restoration of rights?[NEWLINE]agent: fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state.  Download VA Form 26 - 1880Find your state s VA regional loan center[NEWLINE][BOUNDARY][NEWLINE]user: if I have some financial problems and I have been bad lately . How do I cover old payments when I also have current bills to pay?[NEWLINE]agent: We have a plan that can help you stay on top of your current payments while also addressing missed payments.[NEWLINE]user: Someone mentioned a short sale. What is that?"}
{"id": "superseg_train_4376", "dialogue": "user: Does va help to avoid mortgage foreclosure[NEWLINE]agent: are you behind on mortgae payments?[NEWLINE]user: not yet but i most likely will[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I get Va counseling[NEWLINE]agent:  If you re a Veteran or the surviving spouse of a Veteran  we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan[NEWLINE]user: yes okay[NEWLINE]agent: ok great[NEWLINE]user: I really appreciate your help, I also forgot to mention that I am a member of the National Guard discharged, based on this information, what documents should I prepare to be able to submit my application?[NEWLINE]agent: Sure. You'll have to present your Report of Separation and Record of Service or NGB Form 22 for each period of National Guard service. Along that, you'll have to present your Retirement Points Statement or NGB Form 23 plus a proof of the character of service.[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid a mortgage foreclosure?[NEWLINE]agent:  [3] your mortgage servicer the company that handles collecting the money for your lender can take your house to[NEWLINE]user: Another question for you regarding VA home loan programs, what do i have to bring to my lender?"}
{"id": "superseg_train_4377", "dialogue": "user: I need help with a mortgage foreclosure and whatever is going on[NEWLINE]agent: Did you fall behind on your mortgage payments?[NEWLINE]user: yes[NEWLINE]agent: Okay. Your mortgage servicer, the company that handles collecting the money for your lender can take your house to cover the money owed. This process is called foreclosure.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be unable to get VA Benefits if my disability from a combat mission prevents me from working, and don't know how to make my payments?[NEWLINE]agent: You might. If your service-connected disability limits your ability to work or prevents you from working, find out if you can get VR&E benefits and services like help exploring employment options and getting more training if required.[NEWLINE][BOUNDARY][NEWLINE]user: And what about Veterans housing assistance grants?[NEWLINE]agent: On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You can tell me one more thing though. What if I can't pay my mortgage and I become homeless after losing my house? Can you help me then?"}
{"id": "superseg_train_4378", "dialogue": "user: how does the VA help to avoid mortgage foreclosure[NEWLINE]agent: Are you behind on your mortgage payments?[NEWLINE]user: yes[NEWLINE]agent: If you fall far behind on your mortgage payments,  your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed[NEWLINE][BOUNDARY][NEWLINE]user: It seems super unfair to me please if that happens give me an extension Will I have to pay a fee for a VA loan?[NEWLINE]agent: We will determine if you have to pay.[NEWLINE][BOUNDARY][NEWLINE]user: What about grants for Veteran Housing?[NEWLINE]agent: We do have grants for servicemembers with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need assistance with other VA benefits or services?[NEWLINE]user: What other benefits are available?[NEWLINE]agent: Disability compensation pay is available[NEWLINE][BOUNDARY][NEWLINE]user: Is there help for my VA backed loan in case of a natural disaster?[NEWLINE]agent: Yes, assistance is available and we have a guide for it.[NEWLINE]user: When will I know if I have to pay a funding fee?"}
{"id": "superseg_train_4379", "dialogue": "user: I urgently need help to avoid mortgage foreclosure.[NEWLINE]agent: Did you fall far behind on your mortgage payments?[NEWLINE]user: Yes, you could say so. I'm in real trouble now![NEWLINE]agent: In that case your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed. This process is called foreclosure. Our VA loan technicians can help you avoid foreclosure and keep your house.[NEWLINE]user: I'd like to ask you a question about VA housing assistance. For example, what benefits or services do you provide if I already own a home?[NEWLINE]agent: We also offer benefits and services to help you build, improve, or keep your current home.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing assistance grants?[NEWLINE]agent: Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: Find out how to file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about crisis assistance?"}
{"id": "superseg_train_4380", "dialogue": "user: I need to know if I can get some information on VA disability compensation, please.[NEWLINE]agent: VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse.  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking to get VA disability pay?[NEWLINE]user: Yes, I am looking to get VA disability pay?[NEWLINE]agent: You can get some information about receiving VA disability compensation pay, managing your VA disability benefits and other information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a claim?[NEWLINE]agent: You can find how to prepare and file a claim for disability compensation online, by phone, or by mail.[NEWLINE]user: Where do I find information after my claim has been filed?[NEWLINE][BOUNDARY][NEWLINE]user: You can connect with a Veterans Service Organization or accredited Veterans representative for help applying for benefits.[NEWLINE]agent: What should I do after I get my rating?[NEWLINE][BOUNDARY][NEWLINE]user: What other VA benefits and services are available?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. About the SAH grant. May I get specially adapted housing if I'm already building my permanent home?[NEWLINE]agent: Yes, you can. If you're under that condition, and meet the requirements, you can get that grant.[NEWLINE][BOUNDARY][NEWLINE]agent: There are also housing grants.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern for VA disability compensation and other VA benefits and services. Is there a software where I can apply proof with my argument and get a quicker decision?"}
{"id": "superseg_train_4381", "dialogue": "user: I'm here for VA disability benefits[NEWLINE]agent: We can help you find out if you are eligible for VA disability benefits.[NEWLINE]agent: Would you like to find out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree?[NEWLINE]user: no[NEWLINE]agent: Would you like to know more about preparing and filing a claim for disability compensation?[NEWLINE]user: no[NEWLINE]agent: Would you like to find out if you are eligible for VA disability benefits?[NEWLINE]user: yes I would[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me like what VA compensation is?[NEWLINE]agent: VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service. We can help you find out how to apply for and manage the Veterans disability benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am Requesting for Nursing Home Information for nursing home?[NEWLINE]agent:  you ll also need to fill out a Request for Nursing Home Information in Connection with Claim for Aid and Attendance VA Form 21 - 0779.s Download VA Form 21 - 0779 PDF[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, another question in terms of vocational rehabilitation, do the relatives have access to the service? standards must be met? what requirements do i need?"}
{"id": "superseg_train_4382", "dialogue": "user: What can you tell me about VA disability compensation?[NEWLINE]agent:  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse.  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to find out how to apply for and manage the veterans benefits you've earned?[NEWLINE]user: yes[NEWLINE]agent: I can assist you with how to Get VA disability compensation paysManage your Veterans disability benefitsand provide you More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out if I am eligible?[NEWLINE]agent: I can assist with that.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions may qualify?[NEWLINE]agent: You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: How can I manage my benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Can I use it to track my veterans or survivors pension?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]agent: You can Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Also, in order to call you, is there a number for deaf people?"}
{"id": "superseg_train_4383", "dialogue": "user: Hello, sir or ma'am. I came here to find more information, perhaps you can help me.[NEWLINE]agent: Of course. On our page you can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: No, I am well informed about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the disability compensation? This is something that affects and interests me.[NEWLINE]agent: The VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But what if I need more aid than I'm currently receiving?[NEWLINE][BOUNDARY][NEWLINE]user: by the way do you know the assistance benefits VA or homebound? Can you help me see if I qualify for a homebound assignment?[NEWLINE]agent: Yes, we can help you see if you qualify for these benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: We can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about the exam. That would be fantastic. If you have any extra information on this exam? That is a claim test.[NEWLINE]agent: Of course. We can find out why you might need a claim exam, how to schedule and prepare for your appointment, and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: Now we're talking. Can you also tell me how to add my wife to my disability benefits?[NEWLINE]agent: Yes. We can help you find out how and when to add a dependent spouse, child, or parent to your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Then please do that. Also, what else can you tell me about the disability benefits you just mentioned?"}
{"id": "superseg_train_4384", "dialogue": "user: I would like to get my hands on some VA disability rating resources and other information[NEWLINE]agent: We have information about VA disability ratings. You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: yes, anything about housing benefits[NEWLINE]agent: We have Disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have info about the claim exam?[NEWLINE]agent: Yes, VA claim exam C&P exam. You can find out why you might need a claim exam, how to schedule and prepare for your appointment,and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: and what can I do with the claims program?[NEWLINE]agent: The Fully Developed Claims program is used to get a faster decision by submitting evidence along with your claim.[NEWLINE][BOUNDARY][NEWLINE]user: does the benefits admin have any social media?[NEWLINE]agent: Yes we do. You can follow us at Veterans Benefits Administration Facebook, Veterans Benefits Administration Instagram, or Veterans Benefits Administration Linkedin[NEWLINE][BOUNDARY][NEWLINE]user: and that is all I think, can you give me the disability ratings info again?[NEWLINE][BOUNDARY][NEWLINE]user: On a very similar note. How can you calculate the cumulative impairment ranking in phase 4?[NEWLINE]agent: We will round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4385", "dialogue": "user: how can I get VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: do you need to know what page to llok on>?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do you Get VA disability compensation (pay[NEWLINE]agent:  EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition[NEWLINE][BOUNDARY][NEWLINE]user: can I  Managemy Veterans disability benefits[NEWLINE]agent: Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: Anything else about Specially Adapted Housing (SAH). What kinds of service-connected disabilities will I use to get a SAH benefit?[NEWLINE]agent: Well, in that regard, you would have the following: The loss or loss of use of more than one limb; or the loss or loss of use of a lower leg along the residuals lasting effects of an organic natural disease or injury.[NEWLINE][BOUNDARY][NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me that I have not received updates on benefits, where can I receive them?"}
{"id": "superseg_train_4386", "dialogue": "user: what is VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is the Fully Developed Claims program[NEWLINE]agent: Use this program to get a faster decision by submitting evidence along with your claim.[NEWLINE][BOUNDARY][NEWLINE]user: how do I Manage my Veterans disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if I choose, say, not to share all that information with the world, but change my mind later? I hope and you can be patient with me since if I would do that it is because at that time it was the best option[NEWLINE]agent: In that case you can opt back in to sharing your information at any time.[NEWLINE][BOUNDARY][NEWLINE]agent: Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question. for VA disability compensation? What other VA services and benefits are available?[NEWLINE]agent: Use this program to get a faster decision by submitting evidence along with your claim[NEWLINE][BOUNDARY][NEWLINE]user: how do I add a dependant?"}
{"id": "superseg_train_4387", "dialogue": "user: Can I get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: What Other VA benefits and services are there?[NEWLINE]user: nevermind thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Where can I get more information and resources?[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question for VA disability rating. Can you help me with a scenario where I would have three disabilities?[NEWLINE]agent: Look at the example on the combined ratings table, which I can link you to if you need it. If we added a third disability rated at 10 % disabling to our example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet. In the example, that number would be 69.[NEWLINE][BOUNDARY][NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a disability payment from VA? I get it after filing a claim?[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: HOw can I  Manage my Veterans disability benefits[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam,[NEWLINE]user: I need help filing a claim.[NEWLINE]agent: Get help filing a claimConnect with a Veterans Service Organization VSO or accredited Veterans representative for help applying for benefits[NEWLINE]user: Do I need to schedule an appointment?[NEWLINE]agent: click here how to schedule and prepare for your appointment[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the decision?"}
{"id": "superseg_train_4388", "dialogue": "user: I need to see more information\u00a0than I was originally given\u00a0about the ratings system for VA Disabilty.[NEWLINE]agent: You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes I would.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for VA services. Can I make a profit if I am the 2019 tax year?[NEWLINE]agent: Sure. You may be able to get up to 3 grants for a total of up to $17,130 trough the SHA grant program.[NEWLINE][BOUNDARY][NEWLINE]agent: I can tell you how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where I can sign up if I want to know additional information and updates regarding VA benefits and services?[NEWLINE]agent: Yes it is possible to sign up for Veterans benefits email updates.[NEWLINE][BOUNDARY][NEWLINE]user: I've heard about an exam during the benefits appointment, what's that about?[NEWLINE]agent: There's information about why you might need a claim exam and what to expect during and after the exam.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a number to call for additional information?[NEWLINE]agent: The numbers available are the following:VA benefits hotline: 800 - 827 - 1000eBenefits technical support: 800 - 983 - 0937Call MyVA311 for help: 844 - 698 - 2311[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about removing a dependent from my claim?"}
{"id": "superseg_train_4389", "dialogue": "user: I wanted to know what happens if my military records were damaged during that fire you had[NEWLINE]agent: Did you want to know how the VA reconstructs your records?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to get a copy of your records?[NEWLINE]user: yes, I need them[NEWLINE]agent: Are you filing a VA disability compensation claim?[NEWLINE]user: no I'm not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: so how do you get them together if I need them but they were burned?[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have. With the information we provide, the NPRC searches for documents that may help to reconstruct your records. They may also reach out to other government agencies to put your records together.[NEWLINE][BOUNDARY][NEWLINE]user: What other ways do I have to obtain my military registration?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now for help filing a claim or appeal, how can I find an accredited representative or a VSO?"}
{"id": "superseg_train_4390", "dialogue": "user: Why did the military records need to be reconstructed?[NEWLINE]agent: In 1973 a fire at the National Personnel Records Center or NPRC in St. Louis, Missouri, destroyed the records held for our Veterans who were discharged from the Army and Air Force.[NEWLINE][BOUNDARY][NEWLINE]agent: Were your records destroyed in the 1973 NPRC fire?[NEWLINE]user: No, I am not sure if they were.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I need records to filing a VA disability compensation claim?[NEWLINE]agent: You will need to follow some steps to get your records.[NEWLINE][BOUNDARY][NEWLINE]user: I need records of my uncle to file a VA disability compensation claim. He was discharged in 1982, what conditions apply if I want to get his records?[NEWLINE]agent: If you are not their next of kin, you may only be able to request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: I'm trying to access my uncle's record so that he can have a military burial, where do I call?[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800-535-1117. They will be able to help you get access to his DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: What other types of records can be accessed on milConnect?"}
{"id": "superseg_train_4391", "dialogue": "user: I need to reconstruct my records.[NEWLINE]agent: Do you need to know how the VA does it?[NEWLINE]user: No I don't think so[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need records to support a VA disabioloity ompensation claim?[NEWLINE]user: No not disability[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How about recontructing records destroyed in NPRC fire?[NEWLINE]agent:  In 1973, a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time. Find out if your records may have been destroyed in this fire, and how to reconstruct your records to support a VA disability compensation claim.[NEWLINE][BOUNDARY][NEWLINE]user: so how do I get this all started so I can get my records?[NEWLINE]agent: I can go through the steps with you so you can get the records you need[NEWLINE][BOUNDARY][NEWLINE]user: What need to be done?[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have or can find for you.[NEWLINE][BOUNDARY][NEWLINE]user: To check the status of your VA claim or appeal, click here. Would my personal details be covered if I use this website to search on a VA claim or appeal?"}
{"id": "superseg_train_4392", "dialogue": "user: How my records are reconstructing?[NEWLINE]agent: Do you want VA reconstruct your records?[NEWLINE]user: Not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to get your records?[NEWLINE]user: Yes, I need them.[NEWLINE]agent: Are you filing a VA disability compensation claim?[NEWLINE]user: No at all[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How should I to submit?[NEWLINE]agent: You can file your claim online, mail, in person orwith the help of a trained professional.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect I will make my request online if I could give you the website. How does one become an Accredited Representative or VSO?[NEWLINE]agent: Each accredited representative or a VSO needs to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out if one is not a relative or a close relative. Can I have someone else request my military service records?"}
{"id": "superseg_train_4393", "dialogue": "user: Hi. I am trying to see if my military records survived the NPRC fire.[NEWLINE]agent: Well, if they were, we may be able to help create them again.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if they were actually destroyed?[NEWLINE]user: I am not positive, but I think they were.[NEWLINE]agent: If you were discharged between November 1, 1912 and January 1, 1960, there is a good chance they were destroyed.[NEWLINE]user: Were my records destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]agent: Your records may have been destroyed in the fire if you were discharged from either :s  The Army between November 1, 1912, and January 1, 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question on filing my claim or appeal. What is the best way to locate an accredited delegate or a VSO?[NEWLINE]agent: You can find an accredited representative or a VSO in 1 to 2 ways:\u00a0 Go to eBenefits to find a local representative that includes a recognized VSO, attorney, or claims agent by state / territory, zip code, or organization name.[NEWLINE][BOUNDARY][NEWLINE]user: Another note on the Reconstruct military records that were lost in the NPRC fire. Can you assist me in reorganizing my records?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the VA to help?[NEWLINE]user: I may need you to help, but I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the records to help with disability claims?[NEWLINE]user: Yes, can you help with that?[NEWLINE]agent: Have you completed the VA disability claim form yet?"}
{"id": "superseg_train_4394", "dialogue": "user: I want to know about the fire you had and what to do if my military records are gone[NEWLINE]agent: In 1973,a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time.You can find out if your records may have been destroyed in this fire, and how to reconstruct your records to support a VA disability compensation claim.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your records were destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]user: yes, I was in the Army and I think they are gone but not sure.[NEWLINE]agent: Your records may have been destroyed in the fire if you were discharged from the Army between November 1, 1912, and January 1, 1960.The fire destroyed 80% of the records held for Veterans discharged from the Army during this time period.[NEWLINE][BOUNDARY][NEWLINE]user: How does VA reconstruct my records?[NEWLINE]agent: the NPRC searches for documents that may help to reconstruct your records[NEWLINE]user: How will you reconstruct my records if I need them for a claim?[NEWLINE]agent: We start by submitting a specific request to the NPRC for any additional service records they may have or can find for you.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for the Veterans Affairs Account access, can you explain to me how to use this online tool?[NEWLINE]agent: Gladly. To use this tool, you'll need to have either a free Premium My HealtheVet account or a free Premium DS Logon account used for eBenefits and milConnect.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of How to Reconstruct My VA Records? So you do a search at the other Army offices?[NEWLINE]agent: the NPRC searches for documents that may help to reconstruct your records.They may also reach out to other government agencies.[NEWLINE][BOUNDARY][NEWLINE]user: are you doing all records again or do I have to ask for them so you get them?[NEWLINE]agent: You will need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055. We 'll use this form as our request to the NPRC to reconstruct your records.[NEWLINE][BOUNDARY][NEWLINE]user: and the NPRC records which may not be complete will help with my claim?[NEWLINE]agent: We 'll also look at other records or documents called supplemental records to help decide your claim.You can provide these records or ask us to help you find them.[NEWLINE]user: what if I have documents that can help with my claim?"}
{"id": "superseg_train_4395", "dialogue": "user: How do I go about Reconstructing my records[NEWLINE]agent: are you asking/wanting to know How does VA reconstruct your  records?[NEWLINE]user: yes[NEWLINE]agent: We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE]user: what do you provide?[NEWLINE]agent:  We submit a specific request to the NPRC for any additional service records they may have or can find for you[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements if I want to see my uncle's military records who was discharged in 1982?[NEWLINE]agent: If you are not their next of kin, you may only be able to request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: I'm trying to access my uncle's record so that he can have a military burial, where do I call?[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800-535-1117. They will be able to help you get access to his DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: What other types of records can be accessed on milConnect?"}
{"id": "superseg_train_4396", "dialogue": "user: How do i Reconstruct military records destroyed in NPRC fire[NEWLINE]agent:  In 1973 a fire at the National Personnel Records Center NPRC in St. Louis, Missouri, destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time[NEWLINE][BOUNDARY][NEWLINE]user: Were my records destroyed in the 1973 NPRC fire in St. Louis?[NEWLINE]agent: Your records may have been destroyed in the fire if you were discharged from either :s  The Army between November 1, 1912, and January 1, 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period[NEWLINE][BOUNDARY][NEWLINE]user: I mean if I had been lucky and that fire didn't happen. What if they were discharged more than 62 years ago?[NEWLINE]agent: You can order their military records because the National Archives opens all records to the public after 62 of discharge.[NEWLINE]user: What happens if the Veteran was discharged less than 62 years ago?[NEWLINE]agent: It is a possibility that you could request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I actually request military records?[NEWLINE]agent: An email will be sent that lets you know we are processing your request.  Then you will get a 2nd email when it is complete for you to download and view.[NEWLINE][BOUNDARY][NEWLINE]user: As next of kin of a Veteran, what happens when they pass away?"}
{"id": "superseg_train_4397", "dialogue": "user: can you give me details of How we determine combined VA disability ratings[NEWLINE]agent: you have more than one disability[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How we use the combined ratings table[NEWLINE]agent: we look for your highest rating in the left column of the combined ratings table, and the next highest rating in the top row of the combined ratings table[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about VA disability benefits, if I was eligible for that benefit, what medical conditions are covered by the program?[NEWLINE]agent: Some of the conditions that are covered by VA disability benefits are chronic long-lasting back pain resulting in a current diagnosed back disability, breathing problems resulting from a current lung condition or lung disease. There are other benefits that are also covered.[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information on how to get my notes?[NEWLINE]agent: YouTube Compensation 101[NEWLINE][BOUNDARY][NEWLINE]user: When logging into ebenefits to see my payment history, do My HealtheVet or ID.me credentials also work for ebenefits?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information about VA Disability Ratings and Compensation?[NEWLINE]agent: YouTube Compensation 101[NEWLINE][BOUNDARY][NEWLINE]user: give me an example"}
{"id": "superseg_train_4398", "dialogue": "user: Hello. I'm looking for information.[NEWLINE]agent: If you need some extra information, you can watch our videos to learn how VA disability, ratings and compensations works.[NEWLINE]agent: You can start by 'Compensation 101: How did I get this rating?'[NEWLINE]user: Wondeful, thanks. But where can I get this video?[NEWLINE]agent: You can search it on youtube by the name of Compensation 101[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about VA benefits and services is there any kind of nursing help or something for veterans?[NEWLINE]agent: Yes, there are. We can help you through the VA nursing homes and the health care homes.[NEWLINE][BOUNDARY][NEWLINE]user: By the way for the VA Benefits, what happens if I got any kind of doubt, or question?[NEWLINE]agent: If you have any question or comments about the videos, oplease call us at 877-827-1000. We'll be there for you monday through friday, 8a.m. to 9p.m.ET[NEWLINE][BOUNDARY][NEWLINE]user: What are procedures on how I can get dependent benefits?[NEWLINE]agent:  If you re 30 % or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents. Learn more about adding dependents to your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you concerning the disability classification; however, could you explain how the rating system operates?[NEWLINE]agent: Yes. You need to look at your highest disability rating or highest combinated and your next lowest rating.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any material about explanatory about the compensation by disability?[NEWLINE]agent: Yes, of course. You can look for compensation 101 at Youtube, with the name of what is disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: But how do you rate someone?"}
{"id": "superseg_train_4399", "dialogue": "user: I need information about VA disability ratings.[NEWLINE]agent: We have videos to learn more about how VA disability ratings and compensation work[NEWLINE]agent: Do you need to learn how you got the rating?[NEWLINE]user: no[NEWLINE]agent: Do you need information on what disability compensation is?[NEWLINE]user: no[NEWLINE]agent: Do you need information on service connection?[NEWLINE]user: yes[NEWLINE]agent: Great I can help you locate the video on youtube.[NEWLINE][BOUNDARY][NEWLINE]user: When can I upload evidence if my standard disability claim is decided early?[NEWLINE]agent: You definitely will have the rest of the one-year to provide more information or evidence[NEWLINE][BOUNDARY][NEWLINE]user: I understand, another question, how do I update my data?"}
{"id": "superseg_train_4400", "dialogue": "user: I wanted to learn more about my VA disability rating[NEWLINE]agent: We can help you learn about VA disability ratings and how we assign your rating.[NEWLINE]user: Can you help with my ratings because I have two disabilities and want to know more about how you do it?[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with a scenario where I would have three disabilities?[NEWLINE]agent: Look at the example on the combined ratings table, which I can link you to if you need it. If we added a third disability rated at 10 % disabling to our example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet. In the example, that number would be 69.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have some information regarding disability benefits that I might be eligible for? What are the conditions for receiving such benefits?[NEWLINE]agent: You need to meet certain requirements if you had surgery[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, in addition to VA disability ratings, how do you determine the combined VA disability rating? How can I better use the combined grade table? And finally, i would  like to know how the combined VA disability ratings are determined?[NEWLINE]agent: We start by putting your disability ratings in order, from highest to lowest percentage[NEWLINE]agent: Do you want me to give you an example?[NEWLINE]user: yes[NEWLINE]agent: Okay, If you had 2 disabilities rated as 50 % disabling and 30 % disabling we would rank them in this order : 50 %, then 30 %[NEWLINE][BOUNDARY][NEWLINE]user: Also, if I have a current illness or injury known as a condition that affects my body or mind, can I be eligible for the program?"}
{"id": "superseg_train_4401", "dialogue": "user: Va ratitings are what?[NEWLINE]agent:  Learn about VA disability ratings and how we assign your rating[NEWLINE]user: what if I have more than one service?[NEWLINE][BOUNDARY][NEWLINE]user:  How do we use the combined ratings table[NEWLINE]agent: In our example This would be 65[NEWLINE][BOUNDARY][NEWLINE]user: That's great! Concerning about the Benefits for Spouses and Dependents (VA DIC). How do I file a claim for compensation?[NEWLINE]agent:  First you ll need to fill out an application for benefits. The application you fill out will depend on your survivor status[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about VA health care. What is the meaning of a disability rating?[NEWLINE]agent: We assign you a disability rating based on the severity of your disability.   [7] We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.   [8] We then use your disability rating to determine your disability compensation rate, so we can calculate how much money you ll receive from us each month.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to my application for benefits, is the crisis line available now?[NEWLINE]agent: you can connect with a Veterans Crisis Line responder any time, day or night.[NEWLINE][BOUNDARY][NEWLINE]user: How is this affected by whether or not we have disabilities?[NEWLINE]agent: If you have 2 disabilitiesWe round that combined value to the nearest 10 % to find your combined disability rating[NEWLINE]user: ok thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more than one disability?"}
{"id": "superseg_train_4402", "dialogue": "user: I was wondering how the disability ratings are determined. Can you explain this to me?[NEWLINE]agent: Gladly. Do you have more than one disability?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, can you tell me what that rating is based on please?[NEWLINE]agent: Of course. We base your rating on the evidence you give us like a doctor's report or medical test results and the results of your VA claim exam also called a compensation and pension, or C&P, exam, if we determine you need this exam.[NEWLINE][BOUNDARY][NEWLINE]user: Now for the advantages I'd get if I volunteered for chemical and biological testing studies. if I have any concerns or need assistance in obtaining medical treatment.[NEWLINE]agent: Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: Another question regarding determining a combined score, how is this score given if I have 2 disabilities?[NEWLINE]agent: If you have more than 2 disabilities, we repeat the process for each additional disability.[NEWLINE][BOUNDARY][NEWLINE]user: May I seek another question how can I obtain these benefits?. Is the crisis line operational right now?[NEWLINE]agent: you can connect with a Veterans Crisis Line responder any time, day or night.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about 3 disabilities.[NEWLINE]agent: If we added a third disability rated at 10 % disabling to our original example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds complicated. What would my combined disability rating be, for example, if I had  2 disabilities?"}
{"id": "superseg_train_4403", "dialogue": "user: Hey there, I would like to know more about your disability ratings.[NEWLINE]agent: Of course. On our website you can learn about VA disability ratings and how we assign your rating.[NEWLINE]agent: Do you have more than one service-connected condition?[NEWLINE]user: No, I don't. And that is not the reason why I wanted to know about the disability ratings.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But like you said before, you can tell me more about disability ratings, right?[NEWLINE]agent: Of course. I can tell you more about VA disability ratings and how we assign your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how we assign VA disability ratings then?[NEWLINE]user: No, not about the ratings themself.[NEWLINE][BOUNDARY][NEWLINE]agent: I understand. Would you like to know how we determine the VA disability ratings then?[NEWLINE]user: Yes. As a matter of fact, I do.[NEWLINE]agent: May I ask if you have more than one disability then?[NEWLINE]user: No, I don't have more than one disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the following situations describes your experience.[NEWLINE]user: I'd like to know if I'm eligible for VA disability compensation?"}
{"id": "superseg_train_4404", "dialogue": "user: Can you tell me about the disability ratings[NEWLINE]agent: yes, we can help you learn about VA disability ratings and how we assign your rating[NEWLINE]agent: Do you have more than one service-connected condition?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what a disability rating is?[NEWLINE]agent: You are assigned a disability rating based on the severity of your disability. We express this rating as a percentage, representing how much your disability decreases your overall health and ability to function.We then use your disability rating to determine your disability compensation rate, so we can calculate how much money you will receive from us each month.[NEWLINE][BOUNDARY][NEWLINE]user: So what would would I expect after I get a disability ring? And what changes should I update in my information?[NEWLINE]agent: You should update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment.[NEWLINE]agent: Has your disability gotten worse?[NEWLINE]user: no, no change in that to update[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is that one of the life changes you said could affect my rating?"}
{"id": "superseg_train_4405", "dialogue": "user: Is their a specific way you determine combined VA disability ratings?[NEWLINE]agent: Do you have more than one disability?[NEWLINE]user: No I do not have more than one disability.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any tips to help me figure the rating out?[NEWLINE]agent: Yes, look for your highest disability rating in the left column and your lowest rating in the top column and your combined rating is the number where the two intersect, rounded to the nearest 10%.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA disability benefits, in what situations may I be eligible for these benefits?[NEWLINE]agent: they have to be situations that describe their experience[NEWLINE][BOUNDARY][NEWLINE]user: Well, it is not difficult for me to give my experience. It is extremely simple and pleasant to do so. How to find out the combined disability rating?[NEWLINE]agent: We will round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out how the individual from the VA can not work. How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job. We ll also review your work and education history[NEWLINE][BOUNDARY][NEWLINE]user: What criteria do you use to evaluate my performance if I had an impairment prior to joining the service and the service aggravated it?[NEWLINE]agent: We essentially base your monthly compensation on the level of aggravation or how much worse your preservice disability got after your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain disability compensation to me?"}
{"id": "superseg_train_4406", "dialogue": "user: can you give me details of Health care for spouses, dependents, and family caregivers[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child, or family caregiver of a veteran or service member?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: I need to know more about Health Care, what benefits can I get with this program?[NEWLINE]agent: Your benefits will depend on whether you are a primary caregiver or not, they can be a monthly stipend payment, travel, accommodation and financial assistance when traveling with the veteran to receive care.[NEWLINE]user: How many caregivers can the veteran appoint?[NEWLINE]agent: can designate one primary primary caregiver and up to two secondary caregivers[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Comprehensive Assistance Program for Family Caregivers?[NEWLINE]agent: if you can get benefits, you may be eligible if the serving Veteran meets certain requirements[NEWLINE]user: What requirements are needed to obtain benefits?[NEWLINE]agent: the veteran you are caring for has a serious injury that includes traumatic brain injury, psychological trauma, or another mental disorder that was caused or worsened by your active duty on or after September 11, 2001?[NEWLINE]user: No, the veteran I am caring for does not have a serious injury"}
{"id": "superseg_train_4407", "dialogue": "user: can you give me details of Health care for spouses, dependents, and family caregivers[NEWLINE]agent:  you re the spouse, surviving spouse, dependent child, or family caregiver of a Veteran or service member?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, regarding the request for medical attention, how long does the VA take to make a decision?[NEWLINE]agent: Has it been a week since you gave us your application and you have not heard back?[NEWLINE]user: No, it hasn't been longer than a week.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I go in person for healthcare?[NEWLINE]agent: You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: in spanish"}
{"id": "superseg_train_4408", "dialogue": "user: Hello. I want to know about the health care for family.[NEWLINE]agent: The VA health care also cover spouse, survivor spouse, dependent child or family caregiver of any veteran or service member.[NEWLINE]user: Alright, thanks. That's a good information. Just with be a veteran I can get access to the that health care?[NEWLINE]agent: That's right, you may qualify for health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding CHAMPVA benefits for me or a family member, what happens if I can access medicare A? do I qualify immediately for CHAMPVA?[NEWLINE]agent: Then you'll also need to enroll in Medicare Part B to be eligible for CHAMPVA.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that's good to know. Are there any other conditions I need to fulfill?[NEWLINE]agent: Yes. Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?[NEWLINE]user: Yes. You see, my husband stepped on a mine during a combat mission, which crippled him. He passed away a while later due to the injuries.[NEWLINE]agent: In that case you can get health care through CHAMPVA, but only if you don't qualify for TRICARE and you meet additional requirements.[NEWLINE][BOUNDARY][NEWLINE]user: That would be the case. Say, how long will I have to wait once I sent you all documents?[NEWLINE]agent: It'll take about 6 weeks after we get your package until you get your CHAMPVA ID card and related materials.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any more info about CHAMPVA?"}
{"id": "superseg_train_4409", "dialogue": "user: Hi there, good morning. I'm looking fr information about benefits for related family, please.[NEWLINE]agent: Are you one of the following: spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?[NEWLINE]user: Yeah, that's correct, i am.[NEWLINE]agent: Good. Then you may qualify for health care benefits, In certain cases, you even may qualify for a service related disability.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about health care benefits, how do I get these benefits?[NEWLINE]agent: Mail the form and any supporting documents[NEWLINE][BOUNDARY][NEWLINE]user: Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: You may be eligible if the Veteran you re caring for meets both of the requirements[NEWLINE]agent: Both of these must be true[NEWLINE]user: what are the requirements[NEWLINE]agent: Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: If I had two serious injuries[NEWLINE]agent:  because they can t perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury[NEWLINE]user: no although I do my activities for the day without problem"}
{"id": "superseg_train_4410", "dialogue": "user: Hey there, good afternoon. I wanted to know if you have some kind of benefits for veteran's family members?[NEWLINE]agent: Are you a spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?[NEWLINE]user: Yeah, i am.[NEWLINE]agent: Great. Then you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, but I have another question on the Program of Comprehensive Assistance for Family Caregivers.  Can I get benefits through this program?[NEWLINE]agent: You ll qualify for this program based on your Veteran s qualifications.[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: To apply, fill out an Application for the Program of Comprehensive Assistance for Family Caregivers VA Form 10 - 10CG.[NEWLINE]user: is there another way?"}
{"id": "superseg_train_4411", "dialogue": "user: Hi, Can you tell me who is eligible for health care benefits?[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member?[NEWLINE]user: Yes I am.[NEWLINE]agent: As a spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member you may qualify for health care benefits. In certain cases you may also qualify for health care benefits due to a disability related to your Veteran's service.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding health care benefits, what if I'm re-entitled to Medicare A? Do I qualify for CHAMPVA then?[NEWLINE]agent: Then you'll also need to enroll in Medicare Part B to be eligible for CHAMPVA.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that's good to know. Are there any other conditions I need to fulfill?[NEWLINE]agent: Yes. Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?[NEWLINE]user: Yes. You see, my husband stepped on a mine during a combat mission, which crippled him. He passed away a while later due to the injuries.[NEWLINE]agent: In that case you can get health care through CHAMPVA, but only if you don't qualify for TRICARE and you meet additional requirements.[NEWLINE][BOUNDARY][NEWLINE]user: That would be the case. Say, how long will I have to wait once I sent you all documents?[NEWLINE]agent: It'll take about 6 weeks after we get your package until you get your CHAMPVA ID card and related materials.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any more info about CHAMPVA?"}
{"id": "superseg_train_4412", "dialogue": "user: need help with VA health care benefits[NEWLINE]agent: Are you the\u00a0spouse, surviving spouse, dependent child, or family caregiver\u00a0of a Veteran or service member?[NEWLINE]user: I'm the wife of a veteran[NEWLINE]agent: You might be eligible for health care benefits. You may also qualify for health care benefits due to a disability related to your husband\u2019s service.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about the entire benefit package, especially the health care package, what requirements do I have to meet to qualify?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: \u00bfEst\u00e1 inscrito en VA Health Care?[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: Yes I am[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: do not"}
{"id": "superseg_train_4413", "dialogue": "user: I would like some information about health care for spouses, dependents, and family caregivers.[NEWLINE]agent: Are you the spouse, surviving spouse, dependent child, or family caregiver of a Veteran?[NEWLINE]user: None of those apply to me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am a biological child of a woman Vietnam War Veteran and have birth defects, can I get Health care benefits?[NEWLINE]agent: Then you may qualify for VA health care benefits which help pay for services needed to treat your covered birth defect and related medical conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Will it cover all the costs of the health care services and supplies I need?[NEWLINE]agent: it will cover some of the costs of the health care services and supplies.[NEWLINE]user: What if I am a current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?[NEWLINE]agent: You may be able to get health insurance through Civilian Health and Medical Program of the Department of Veterans Affairs or CHAMPVA; which will cover the cost of some of the health care services and supplies.[NEWLINE]user: Btw, for CHAMPVA. Where can I find more information on all this?[NEWLINE]agent: You could contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: Will it cover all of the costs of the medical services and supplies I require?[NEWLINE]agent: it will cover some of the costs of the health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Camp Lejeune Family Member Program?"}
{"id": "superseg_train_4414", "dialogue": "user: What happens after I apply for health care benefits?[NEWLINE]agent: After you have applied for VA health care, we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE]user: I am not a veteran, but am trying to get information for my husband.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if he only wants his VA health care for a short amount of time to deal with one issue with one doctor and then does not desire to keep the benefit?[NEWLINE]agent: You always have the right to appeal our decision at any time.[NEWLINE]user: By the way, are you familiar with the program that benefits caregivers of veterans? in case of a trip or illness that requires attention, what benefits can I get with this program?[NEWLINE]agent: Your benefits will depend on whether you are a primary caregiver or not, they can be a monthly stipend payment, travel, accommodation and financial assistance when traveling with the veteran to receive care.[NEWLINE]user: I see. Another question on VA health care.  Who else can I go to with any questions on my husband's health care benefit?[NEWLINE]agent: You can contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.  You can also seek help from the emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Good. Another question related to documents and information. where should I fill out my application?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...[NEWLINE][BOUNDARY][NEWLINE]user: Once enrolled in the health care program, what else can I do?[NEWLINE]agent: He can manage his VA health and benefits online, refill prescriptions, send secure messages to health care providers and check the status of any disability or pension claims.[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after my husband's approval?[NEWLINE]agent: You will receive a Veteran's Health Handbook that you need to read.[NEWLINE][BOUNDARY][NEWLINE]user: What is the website that he could use?"}
{"id": "superseg_train_4415", "dialogue": "user: What happens after I have applied for VA health care benefits?[NEWLINE]agent: After your application, we will send you a letter to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my Veterans Health Identification Card?[NEWLINE]agent: You can contact your local VA medical center and speak with the enrolment coordinator. This coordinator can help you arrange to have your picture taken for your new VHIC. You can, alternatively, request your VHIC at your next VA health care appointment[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to hear back after I apply for VA health care?[NEWLINE]agent: Has it been more than a week since you applied?[NEWLINE]user: No, it hasn't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need help accessing VA services?[NEWLINE]agent: You can contact our toll free number at 877-222-8387, Monday through Friday from 8.00 a.m. to 8.00 p.m. ET[NEWLINE]user: Can I cancel my enrolment in VA healthcare at any stage?[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question?  Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?[NEWLINE]agent: you won t have to pay the fee when you file your 2018 taxes[NEWLINE][BOUNDARY][NEWLINE]agent: You can cancel your enrolment but this may impact your health care coverage requirements under the Affordable Care Act, if you don't have other health care[NEWLINE]user: What options do I have if I don't agree with a decision taken on my VA healthcare application?"}
{"id": "superseg_train_4416", "dialogue": "user: Hi, What is the procedure after I apply for VA health care benefits?[NEWLINE]agent: After your application, we will send you a letter outlining the decision that has been made on your application[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I have re-signed up for VA health care?[NEWLINE]agent: In this instance, you can manage your VA health and any benefits online through VA.gov. You can also refill your prescription, send messages securely to your health care team and even check the status of any disability or pension claim[NEWLINE]user: Thank you very much for the valuable information, another question is if the coordinator cannot help me with the photo, can I ask someone else for help to take the photo required to obtain my veteran health card?[NEWLINE]agent: Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do yo have any options for those whose hearing is reduced?[NEWLINE]agent: No problem, for that, just call to TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll write that down.Do you ask any document for showing in the picture session?[NEWLINE]agent: Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.[NEWLINE][BOUNDARY][NEWLINE]user: I read the other day that veterans cards are pretty cool now. Why is that?[NEWLINE]agent: New cards have a lot of improvement over the others. These cards include Braille language and your latest service.[NEWLINE][BOUNDARY][NEWLINE]user: Then to clarify, how do i get my card?"}
{"id": "superseg_train_4417", "dialogue": "user: What happens after I apply for health care benefits for a Veteran?[NEWLINE]agent: After you have applied for VA health care, you will receive a letter in the mail to let you know if your application is approved and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: What will I do after you approve my application?[NEWLINE]agent: You will receive a welcome call from the VA welcoming you to the VA health care program.  They will also help you with scheduling your first doctor's appointment.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out about VA health care benefits, health care team, and where I go for care?[NEWLINE]agent: We will help you learn all about your VA health care coverage, health care team, and where to go for care.[NEWLINE][BOUNDARY][NEWLINE]user: Another question I'd like to ask if my VA health care program will be approve.  What if I want to change the medical center where you assigned me to receive treatment? Who do I contact?[NEWLINE]agent: you can contact the medical center where you currently receive care.Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do after I receive my VA health care welcome call?[NEWLINE]agent: Contact your nearest VA medical center and ask to speak with the enrollment coordinator  Ask the coordinator to help you arrange to get your picture taken for your new Veteran Health Identification Card.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?"}
{"id": "superseg_train_4418", "dialogue": "user: How do I apply for healthcare benfits?[NEWLINE]agent: After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user:  If you approve my application, what do I do next[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: I have other questions where can I get more information?[NEWLINE]agent: Contact your local VA medical center or clinic and ask for  The enrollment coordinator[NEWLINE]user: I want to know more about my VA benefits[NEWLINE]agent:  we can help Learn more about your VA health care coverage[NEWLINE][BOUNDARY][NEWLINE]user: I have a completely unrelated concern about the dishonorable discharge: Will I get VA health care benefits?[NEWLINE]agent: You may be able to get VA health care benefits if you served in the active military, naval, or air service and didn t receive a dishonorable discharge.[NEWLINE]user: what if I am a current or former member of the Reserves or National Guard?"}
{"id": "superseg_train_4419", "dialogue": "user: I applied for health care benefits and want to know what happens next[NEWLINE]agent: After you have applied for VA health care we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE][BOUNDARY][NEWLINE]user: okay and where can I go for answers if I have them?[NEWLINE]agent: Contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering when I should contact you if I have any questions about my VHIC?[NEWLINE]agent: We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what should I do, once I reported that my card is lost?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?"}
{"id": "superseg_train_4420", "dialogue": "user: I applied for benefits and want some help[NEWLINE]agent: After you've applied for VA health care we'll send you a letter in the mail to let you know if your application has been approved.[NEWLINE]user: will you also call me to tell me if I was approved?[NEWLINE]agent: we will send you a letter in the mail to let you know if your application has been approved.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the conditions of VA health care to be able to use the VA Appointment tools?[NEWLINE]agent: Are they enrolled in VA health care?[NEWLINE]user: yes[NEWLINE]agent: Are you scheduling your appointment with a VA health center that uses online scheduling?[NEWLINE]user: yes[NEWLINE]agent: Have you had an appointment at that VA health center in the last 2 years?[NEWLINE]user: yes"}
{"id": "superseg_train_4421", "dialogue": "user: what happens after After you apply for health care benefits[NEWLINE]agent:  After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved[NEWLINE][BOUNDARY][NEWLINE]user:  If you approve my application, what do I do next?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'd like to ask about VA health care benefits. Is it possible for me to be qualified for the TRICARE program?[NEWLINE]agent: must meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of The Camp Lejeune Family Member Program[NEWLINE]agent:  you may have had contact with contaminants in the drinking water there. Scientific and medical evidence has shown an association between exposure to these contaminants and the development of certain diseases later on[NEWLINE][BOUNDARY][NEWLINE]user: if i am a member?"}
{"id": "superseg_train_4422", "dialogue": "user: I wanted to know what I needed to change the school I'm using my GI Bill on[NEWLINE]agent: You will need your Social Security number, VA file number, the new school you plan to attend, and some other information.[NEWLINE]agent: Are you the dependent of a Veteran or service member?[NEWLINE]user: no I'm a veteran[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have all that info you said I needed so how do I change my school?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. The form can be completed online.  I can give you a link to VA Form 22-1995[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about educational benefits. I heard about another Bill, something 9/11-related, am I correct?[NEWLINE]agent: You're not wrong. You're talking about the Post 9/11 GI Bill. That program will equally help you to pay for school or job training, having served on active duty after September 10,2001.[NEWLINE]user: And what kind of benefits are in that Bill?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another program yet?[NEWLINE]agent: Yes, there is, You have then the Montgomery GI Bill Selected Reserve MGIB for member of the Army, Navy, Air Force, etc.[NEWLINE][BOUNDARY][NEWLINE]user: Thse benefits can be transferred to other person?"}
{"id": "superseg_train_4423", "dialogue": "user: I need help changing the school I'm using my GI Bill on[NEWLINE]agent: We can help you make GI Bill changes. You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to make changes to my benefits or do they happen automatically?[NEWLINE]agent: Yes, you need to request changes to your benefits when you make certain education changes.[NEWLINE][BOUNDARY][NEWLINE]user: ok and how do I request those changes?[NEWLINE][BOUNDARY][NEWLINE]agent: are you a Veteran or service member?[NEWLINE]user: I was in the Army[NEWLINE]agent: To request changes to your GI BIll you will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. You can complete the form online[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about VA-trained? Okay. Can someone in my interested profession help me?[NEWLINE]agent: Yes, they can help you file your claim.[NEWLINE][BOUNDARY][NEWLINE]user: Once I mail my application, what happens next?"}
{"id": "superseg_train_4424", "dialogue": "user: I am changing my university and I have to change my GI Bill info[NEWLINE]agent: Okay, we can help you learn about ways you can make GI Bill changes. Find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to do to make those changes or do I have to do it at all?[NEWLINE]agent: You will need to request changes to your benefits if you make certain changes to your education[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on what documents and information do I need to apply for the benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: can mail[NEWLINE]user: If that is my case, what can I do?[NEWLINE][BOUNDARY][NEWLINE]agent: in person then?[NEWLINE]user: yes[NEWLINE]agent: Go to a VA regional benefit office and have a VA employee help you. Find a VA regional benefit office near you[NEWLINE][BOUNDARY][NEWLINE]user: and if I need the help of a trained professional[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for education benefits. Get help filing your claim[NEWLINE][BOUNDARY][NEWLINE]user: and how would it be by mail?"}
{"id": "superseg_train_4425", "dialogue": "user: How do I change my GI Bill school or program?[NEWLINE]agent: You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits to keep getting funding.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to request changes to my GI Bill or other VA education benefits?[NEWLINE]user: Yes, I need to know what situations I need to request changes to my GI Bill.[NEWLINE]agent: You will need to request changes to your benefits if things change.[NEWLINE][BOUNDARY][NEWLINE]user: Another question related to GI Bill and other education benefit eligibility. Is it possible for me to receive benefits under the Montgomery GI Bill?[NEWLINE]agent: You may be eligible for benefits through one of the two Montgomery GI Bill programs[NEWLINE][BOUNDARY][NEWLINE]user: That's fine. Now, about my GI bill and benefits. When do I need to make a change request?[NEWLINE]agent: When your schooling changes or changing professions.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any benefits besides the Montgomery GI Bill for which I may be eligible?[NEWLINE]agent: Yes, you can get help paying for tuition or money for books and housing.[NEWLINE][BOUNDARY][NEWLINE]user: What should I submit if I request changes for my GI Bill program as a dependent of a Veteran?[NEWLINE]agent: You will need to submit a Dependents Request for Change of Program or Place of Training VA Form 22-5495 online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to receive benefits while active duty?[NEWLINE]agent: n/a[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do with form when mailing?"}
{"id": "superseg_train_4426", "dialogue": "user: Hello, I'm on the GI Bill and was wondering if you have information about changing something.[NEWLINE]agent: Yes we there is information available to help with this.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to change program do I need to make a request?[NEWLINE]agent: Yes if certain situations are applicable to you.[NEWLINE]user: Can I ask more regarding with VA education benefits for survivors and dependents, Do I qualify for the GI Bill  program?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: ok, what descriptions must be true?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_4427", "dialogue": "user: how do I Changemy GI Bill school or program[NEWLINE]agent:  Find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.[NEWLINE][BOUNDARY][NEWLINE]agent: In what situations do I need to request changes to my GI Bill or other VA education benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to change your Gi bill?[NEWLINE]user: not at this time[NEWLINE][BOUNDARY][NEWLINE]agent: What information do I need to complete my request?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know other ways to submit your request?[NEWLINE]user: yes please[NEWLINE]agent: Follow the steps below to submit your request by mail, in person, or with the help of a trained professional[NEWLINE][BOUNDARY][NEWLINE]user: How much will be covered in tuition and housing if I join a co-op training program?[NEWLINE]agent: The amount that is covered is based on the benefit that you use.[NEWLINE]user: there is something else about vectec and its pilot program. In this case, can I apply for this program soon?"}
{"id": "superseg_train_4428", "dialogue": "user: are you allowed to Change your GI Bill school or program[NEWLINE]agent: Learn about ways you can make GI Bill changes[NEWLINE][BOUNDARY][NEWLINE]user:  In what situations do I need to request changes to my GI Bill or other VA education benefits?[NEWLINE]agent:  You ll need to request changes to your benefits if any of the descriptions below are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to complete my request?[NEWLINE]agent: You ll also need basic information about your   Education or training plans and goals[NEWLINE][BOUNDARY][NEWLINE]user: ok, is there anything else regarding educational benefits? Can I have someone to advise me when I am going to choose my aid program? to know which is the best?[NEWLINE]agent: Sure, indeed. We can provide you a trained professional called an accredited representative, so you can work with it and help you applying for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That sound great, really. Look, what if i have more questions about these matters?[NEWLINE]agent: If you happen to have more questions, you can make use of our toll free numbers: 1-888-GI-BILL or 1-888-442-4551. That woudl be Monday through Friday, from 8 AM to 7 PM ET.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll make sure to have that at hand. In any case, what kind of preparation I would need before I apply?[NEWLINE]agent: First of all, you would need to find out if you're eligible for the VA benefits. Then, you'll have to gather the documents and information required to apply.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. I'll have to check that out. Just to be sure. Any doubts, i can make use of the toll free number, i'm i right?"}
{"id": "superseg_train_4429", "dialogue": "user: What information would I need to change by GI bill?[NEWLINE]agent: You would need your Social Security number and your VA file number to complete your change.[NEWLINE]agent: Are you a dependent of a Veteran or service member?[NEWLINE]user: Yes I am a dependent of someone that is a Veteran.[NEWLINE]agent: Then, you will need to include that person's Social Security or VA file number and basic service history information along with your information.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about Yellow Ribbon benefits. What if the school wants to participate in the program despite having an agreed agreement with us?[NEWLINE]agent: They should continue to offer you the Yellow Ribbon benefits next year as long as you meet all of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else regarding the service member program, if I am a Veteran what do I need to do to make a change of program?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and you can complete the form online at this time.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, regarding educational assistance for survivors and dependents, what types of benefits are available for the school or training course?[NEWLINE]agent: You can get a monthly payment to help you cover the cost of college or graduate degree programs, or to cover the cost of career-training certificate courses.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the program? What should I do if I want to change my GI Bill school?[NEWLINE]agent: We will help you with the information you need so you can keep getting funding.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to get this change finished?[NEWLINE]agent: All you need is basic information about your service history and education or training plans and goals.[NEWLINE][BOUNDARY][NEWLINE]user: What takes place if I am a dependent of a Veteran?"}
{"id": "superseg_train_4430", "dialogue": "user: can you give me details of The Affordable Care Act  and your VA health care coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination. Find out what you need to know about the ACA and your health coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: Congress changed this part of the law for plans starting in 2019 and after. The individual shared responsibility payment no longer applies starting in plan year 2019 for which you ll file taxes in April 2020[NEWLINE][BOUNDARY][NEWLINE]user: Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?[NEWLINE]agent:  Your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the programs listed below[NEWLINE]agent: you were covered under one of these programs in 2018[NEWLINE]user: yes[NEWLINE]agent: you won t have to pay the fee when you file your 2018 taxes[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  you must have been enrolled in one of these programs[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_4431", "dialogue": "user: Hi. I'm looking for information on my VA health care coverage.[NEWLINE]agent: No problem. The affordable care act was created to the health care cost and expand access to coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. then. Oh, i was wondering if that coverage is according to ACAs minimum essential coverage requirement?[NEWLINE]agent: Yes, it is. Our health coverage is designed to meet the minimum essential coverage requirements for 2018.[NEWLINE]agent: Were you signed up for one of the programs offered?[NEWLINE]user: No, i wasn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: In any case, could you tell me which are those programs you are talking about?[NEWLINE]agent: No problem. For example, you have the VA healthcare program.[NEWLINE][BOUNDARY][NEWLINE]user: I've had trouble finding enough information about the VA. What requirements do I need to meet for VA appointments?[NEWLINE]agent: Est\u00e1n inscritos en la atenci\u00f3n m\u00e9dica de VA?[NEWLINE]user: yes i am enrolled[NEWLINE]agent: Are you scheduling an appointment with a VA health center that uses online scheduling?[NEWLINE]user: no i have no cit program"}
{"id": "superseg_train_4432", "dialogue": "user: Hello there. How are you doing? My name is John and I am looking for information on the affordable care act.[NEWLINE]agent: The Affordable Care Act (ACA), also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, that one. I wanted to know if my veterans health coverage qualifies me for ACA. Does it?[NEWLINE]agent: Yes, your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the listed programs.[NEWLINE]agent: Were you covered under one of these programs in 2018?[NEWLINE]user: Yes. According to the list on your official page I was.[NEWLINE]agent: In that case, you won't have to pay the fee when you file your 2018 taxes.[NEWLINE]user: Another query on Treat your moderate, severe, or complicated and severe gingival and periodontal conditions gum infections that can lead to pain, swelling, and bone and tooth loss if not treated. how to qualify for a one - time course of dental care?[NEWLINE]agent: You may qualify for : A one - time course of dental care that a VA dental care provider concludes you need to achieve at least one of the goals listed below.   [67] The dental care must be needed to :s     [68] Relieve your pain,s [69] or     [70] Help you get a job[NEWLINE][BOUNDARY][NEWLINE]user: That is indeed wonderful news. I've also read about penalties, and it appears that I won't be required to pay any. Is this correct?[NEWLINE]agent: Through the end of 2018, the ACA required all U.S. taxpayers to have health coverage that met a minimum standard called the minimum essential coverage requirement unless they qualified for an exemption due to certain life events, financial status, or other factors. This meant that if you had affordable health coverage options, but chose not to buy health insurance, you would have to pay a fee when filing your taxes.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about the offered treatment and support for health conditions. Could you please tell me all about the care options?"}
{"id": "superseg_train_4433", "dialogue": "user: Good morning. I'm looking for information about what is the so called affordable care act and how is related to my VA health coverage. Could you help me on that?[NEWLINE]agent: My pleasure. That act, the ACA, is also known as the health care law. and was created to expand access to coverage, control health care costs and to improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, Very useful information there. That makes me wonder, The health coverage through VA does match ACA's minimum essential coverage requirements for this year?\u00a0 2018, i mean?[NEWLINE]agent: Nothing to worry about. This coverage do meets the minimum essential coverage requirement for 2018. That is, of course, if you were signed up for one of the programs which enlist this feature.[NEWLINE]agent: Were you under the coverage of one of these programs in 2018?[NEWLINE]user: Yes, i was under one.[NEWLINE]agent: That's good news for you then, because you won't have to pay the fee when you file your 2018 taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Might I ask another question about the protection of personal health information if I print or download something from the website?[NEWLINE]agent: you ll need to take responsibility for protecting that information.s   [48] Get tips for protecting your personal health information[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know : Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?[NEWLINE]agent: The Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA, or CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers, or The Spina Bifida Health Care Benefits Program. I'm pretty sure it's there, but is it possible that CHAMPVA will be one of the programs?[NEWLINE][BOUNDARY][NEWLINE]user: Also, I would like to know how long should I wait to have information once I send the documents for my application?"}
{"id": "superseg_train_4434", "dialogue": "user: Hello there, I came here to learn more about my health care coverage.[NEWLINE]agent: Of course. The Affordable Care Act (ACA) also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to qualify for it?[NEWLINE]agent: You must have been enrolled in one of several programs to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for the Affordable Care Act, what do I call if there is a hearing problem?[NEWLINE]agent: call TTY : 711.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take when I get my picture taken?[NEWLINE]agent: You ll need to show a current form of primary identification[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my VHIC?"}
{"id": "superseg_train_4435", "dialogue": "user: I want to know about the Affordable care act and VA coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination. Find out what you need to know about the ACA and your health coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I wanted to know if VA coverage is enough to not need that, is it?[NEWLINE]agent: There are VA programs that meet the minimum essential coverage requirement for 2018[NEWLINE]agent: Were you covered by VA in 2018?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: wait, maybe but which ones are the programs that qualify for minimum coverage?[NEWLINE]agent: The VA health care program, The Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA, CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers, The Spina Bifida Health Care Benefits Program, or A Department of Defense TRICARE plan[NEWLINE][BOUNDARY][NEWLINE]user: I also want to use the internet to look up VA appointments.[NEWLINE]agent: You can check our list of VA facilities that are currently using the online scheduling tool. We hope to expand the number of VA facilities and types of appointments in the future. What are the different types of VA medical appointments that I can make online?[NEWLINE][BOUNDARY][NEWLINE]user: Will my personal health information be protected?"}
{"id": "superseg_train_4436", "dialogue": "user: what is The Affordable Care Act (ACA) and your VA health care coverage[NEWLINE]agent: The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that[NEWLINE]agent: what  If I didn t have coverage or an exemption in 2018[NEWLINE]user:  you may still have to pay a fee when you file your 2018 taxes in April 2019.[NEWLINE]agent:  you may still have to pay a fee when you file your 2018 taxes in April 2019.[NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: Through the end of 2018  the ACA required all U.S. taxpayers to have health coverage that met a minimum standard called the minimum essential coverage requirement unless they qualified for an exemption due to certain life events, financial status, or other factors[NEWLINE][BOUNDARY][NEWLINE]user: If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?[NEWLINE]agent: You may be able to get coverage through the Health Insurance Marketplace.[NEWLINE]user: for my great and heard about that insurance and it is very good. Do you ask for a document to show it in the image session?"}
{"id": "superseg_train_4437", "dialogue": "user: what is The Affordable Care Act (ACA) and your VA health care coverage?[NEWLINE]agent:  The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE]user: Does it improve health care quality?[NEWLINE]agent:  The Affordable Care Act ACA also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent:  You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that.[NEWLINE]user: Do I still have to pay a penalty if I don t have health insurance?[NEWLINE]agent: You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that[NEWLINE]agent: What if I do not have coverage or an exemption in 2018?[NEWLINE]user: ok thanks[NEWLINE]agent:  you may still have to pay a fee when you file your 2018 taxes in April 2019[NEWLINE][BOUNDARY][NEWLINE]user: If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?"}
{"id": "superseg_train_4438", "dialogue": "user: can you give me details of VA disability compensation[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know other VA benefits and services[NEWLINE]user: yes[NEWLINE]agent: Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE]user: I need more information[NEWLINE]agent: Rehabilitaci\u00f3n vocacional y empleo Averig\u00fce si califica para recibir ayuda para explorar las opciones de empleo, cualquier capacitaci\u00f3n que pueda necesitar y otros servicios de rehabilitaci\u00f3n de VOC.[NEWLINE][BOUNDARY][NEWLINE]user: if I share my registration[NEWLINE]agent: Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors[NEWLINE]user: how do i see the payment history[NEWLINE]agent: View your VA disability payments historyCheck the status of your VA disability and pension payments.  You can also see certain survivor benefits.[NEWLINE]user: can you give me details of Manage your Veterans disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about VA medical history as well. Will my personal details be secure if I use this application?[NEWLINE]agent: Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.[NEWLINE][BOUNDARY][NEWLINE]agent: Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE]user: ok fine, and to manage my benefits, in case you want to add or remove a dependent? what is the procedure?"}
{"id": "superseg_train_4439", "dialogue": "user: I want to get VA disability[NEWLINE]agent: Okay, we can help you find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition.[NEWLINE]agent: Would you like to find out what happens after you file for VA disability compensation?[NEWLINE]user: no I need other info[NEWLINE]agent: Would you like to find out how to prepare and file a claim for disability compensation?[NEWLINE]user: no I think I know how[NEWLINE]agent: Would you like to find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition?[NEWLINE]user: yes, I want to get VA disability benefits if I can[NEWLINE][BOUNDARY][NEWLINE]user: can I check on it after I do the application?[NEWLINE]agent: Yes, we can help you check your VA claim status.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with my disability rating too?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about free application for federal student aid. Will I have to provide all the information about my parents on my form?[NEWLINE]agent: Yes, look for your highest disability rating in the left column and your lowest rating in the top column and your combined rating is the number where the two intersect, rounded to the nearest 10%.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, we have more information on how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note regarding  disability compensation, what kinds of persons are eligible for VA disability benefits,?"}
{"id": "superseg_train_4440", "dialogue": "user: Good afternoon. I'm looking for information related to disability programs.[NEWLINE]agent: OK, no problem. We can help you with information related to the VA disability rating and what to do next.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you receive any benefit right now?[NEWLINE]user: Very kind of you. Thank you. No right now I don't receive any benefit, but I would like to know more about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know how can I get access to this help program.[NEWLINE]agent: You need to prepare a VA disability file, so you can send it.[NEWLINE]user: What happens if I get divorced or something?[NEWLINE]agent: In that case, you need to see how you can remove any dependent from your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: It's there any kind of nursing help or something for veterans?[NEWLINE]agent: Yes, there are. We can help you through the VA nursing homes and the health care homes.[NEWLINE]user: How can I apply for that?[NEWLINE][BOUNDARY][NEWLINE]user: And also, I want to get a SHA so what money should be use to be able to get a SHA grant?[NEWLINE]agent: grant money must be used to buy, build, or change your permanent home, a home you plan to live in for a long time[NEWLINE][BOUNDARY][NEWLINE]agent: We can provide you all the information you might need.[NEWLINE][BOUNDARY][NEWLINE]user: I have never liked to talk about this issue because I fall into discussion with people about injustice but I will still ask. Can I receive any tax breaks as a veteran under your program?"}
{"id": "superseg_train_4441", "dialogue": "user: How does Va compensation pay?[NEWLINE]agent: Sure I can help with that.  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to manage your veterans disability benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I find out if I am eligible?[NEWLINE]agent:  EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition[NEWLINE][BOUNDARY][NEWLINE]user: Where do I begin to manage my benefits?[NEWLINE]agent: Sure I can help with that Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: do I need a claim exam?[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know other va benefits and services?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how much money this grant provides? Is it possible for me to receive a benefit if I am in the fiscal year 2019?[NEWLINE]agent: Sure. You may be able to get up to 3 grants for a total of up to $17,130 trough the SHA grant program.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4442", "dialogue": "user: what is VA disability compensation[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to get more information about it?[NEWLINE]user: yes[NEWLINE]agent:  On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: where can I get More information and resources[NEWLINE]agent: Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: where do I get info on managing my benefits?[NEWLINE]agent: Sure no problem, see #7[NEWLINE][BOUNDARY][NEWLINE]user: How can I Manage my Veterans disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Another question, to know about the status of my appeal or VA claim, is my personal information protected when using the website? Do you have good policies regarding data management?[NEWLINE]agent: Yes, your information is protected as the website is secure. We have strict security policies and practices which are there to protect your personal health information[NEWLINE][BOUNDARY][NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE]user: I also want to know more about my Veterans disability benefits. What is the best way for me to manage it?"}
{"id": "superseg_train_4443", "dialogue": "user: what is VA disability compensation?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want More information and resources[NEWLINE]user: yes[NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE]user: are there grants/[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the disability housing grants for veterans. Is it possible for me to receive a Special Adaptation for Housing (SHA) grant?[NEWLINE]agent: if you can get a SHA grant if you use the grant money to buy, build or change your permanent home, a home you plan to live in for a long time[NEWLINE][BOUNDARY][NEWLINE]agent:  Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: how do i  Get VA disability compensation (pay)[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: how can I  Manage my  Veterans disability benefits[NEWLINE]agent:  VA claim exam C&P exam Find out why you might need a claim exam  how to schedule and prepare for your appointment,[NEWLINE][BOUNDARY][NEWLINE]user: how do i get VA disability compensation"}
{"id": "superseg_train_4444", "dialogue": "user: What is  VA disability compensation?[NEWLINE]agent:  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]agent: WOuld you like more information?[NEWLINE]user: yes please[NEWLINE]agent:  On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resourcess[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more about VA Blue Button and how it can assist me in managing my health care. Can you tell me something else?[NEWLINE]agent: With this tool,s [10] you can better manage your health needs and communicate with your health care team.[11] With VA Blue Button, [12] you can :   [13] Download a customized Blue Button report with information from your VA medical records, personal health record, and in some cases your military service record[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what will be the procedures when I file a VA disability compensation and what to expect after I file a claim?[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for VA disability insurance eligibility. What medical conditions are protected by the policy if I am eligible for disability benefits?[NEWLINE]agent: Some of the conditions that are covered by VA disability benefits are chronic long-lasting back pain resulting in a current diagnosed back disability, breathing problems resulting from a current lung condition or lung disease. There are other benefits that are also covered.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about VA disability compensation, where do you get more information and resources?[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more resources?"}
{"id": "superseg_train_4445", "dialogue": "user: Where can I get More information and resources[NEWLINE]agent: About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more info about Other VA benefits and services[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Where do I learn how disability ratings are assigned?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE][BOUNDARY][NEWLINE]user: How do I checkmy Va claim?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule an appointment?[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam how to schedule and prepare for your appointment[NEWLINE][BOUNDARY][NEWLINE]user: Where do I mangae my benefits?[NEWLINE]user: By the way, how can I check the status of my appeal or claim once I have logged in?[NEWLINE]agent: No problem I can help.  Go to your \" My VA \" dashboard in the upper right corner. then scroll to Track claims.[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Yet another question. How can I apply for VA injury benefits? (pay)"}
{"id": "superseg_train_4446", "dialogue": "user: can you give me details of More information about VA mental health services[NEWLINE]agent: Get answers to other questions you may have about our services[NEWLINE]agent: you don t qualify for VA health care[NEWLINE]user: yes[NEWLINE]agent: you may still be able to get certain health care services, like care for needs linked to military sexual trauma[NEWLINE][BOUNDARY][NEWLINE]user: Military Sexual Trauma is something else to consider. Is there any way the VA can assist me?[NEWLINE]agent:  If you re a Veteran who has experienced MST, you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know information on how I can contact the SAMHSA National Helpline?[NEWLINE]agent: Call 1800 - 662-HELP 800 - 662 - 4357Learn more about the helpline[NEWLINE][BOUNDARY][NEWLINE]user: That sounds good, but can I still use this service even if I don't have a Veterans Primary Care benefit?[NEWLINE]agent: No, at all. You don't need any previous requirement to get access to this service. You can call for general information to the hotline at 800-827-1000 or get in contact with your local veteran medic center or the veteran PTSD program near to you.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about More information about services. If I have hearing loss, who do I call?[NEWLINE]agent: If you have hearing loss, [140] call TTY : 800 - 877 - 8339. We re here Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE]user: if I don't qualify for VA health care[NEWLINE]agent: if you don t qualify for VA health care[NEWLINE]user: how do i contact a licensed psychologist or social worker"}
{"id": "superseg_train_4447", "dialogue": "user: can you assist with VA mental health services?[NEWLINE]agent: Yes I can help you Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs.  You can use some services even if you re not enrolled in VA health care.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to speak to someone immediately?[NEWLINE]user: No not immediate need.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you currently active duty or been out for less than a year?[NEWLINE]user: No not been out more than a year.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I reach the suicide prevention hotline?[NEWLINE]agent: Start an online chats Or call 800 - 273 - 8255[NEWLINE][BOUNDARY][NEWLINE]user: Will the suicide prevention hotline assist me regardless of if I have reached out before or is a complaint or report needed? Wh[NEWLINE]agent: you can get help through VA even if you haven't reported the MST or have other proof that it happened.[NEWLINE]user: and I qualify for help if I'm a veteran even without prior history of needing some sort of help?"}
{"id": "superseg_train_4448", "dialogue": "user: Good day, I am looking for information about your mental health services.[NEWLINE]agent: Of course. Here you can get all answers to questions you may have about our services.[NEWLINE]agent: Do you NOT qualify for VA health care?[NEWLINE]user: Yes, I don't qualify for it. At least not now, seeing how things currently are.[NEWLINE]agent: In that case you may still be able to get certain health care services, like care for needs linked to military sexual trauma.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's talk about VA services for substance use problems. However, how can those services be accessed?[NEWLINE]agent: For that, you need to apply first for the VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I need some info regarding VA mental health services, how can I know whether  I'm eligible or not?[NEWLINE]agent: To find out if you qualify, simply call your nearest VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out more information about eligibility. and what happens if I retire?[NEWLINE]agent: If you retire, you are eligible for TRICARE. You may also qualify for certain VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: for mental health services provided by the Department of Veterans Affairs That should suffice. However, I would rather speak with a psychologist right now. Is there anything you should do?[NEWLINE]agent: Yes, you can contact our Coaching into Care program to speak directly with a licensed psychologist or social worker, free of charge. They can provide information about mental health and VA services, as well as tips for how to begin the conversation about treatment with a loved one.[NEWLINE][BOUNDARY][NEWLINE]user: I'd really appreciate that. I had a hard time thinking about how to explain this to my wife. There's another little problem though, I'm hard of hearing. Do you have a number I could call in that case?[NEWLINE]agent: Of course. Simply call TTY: 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: You know, I've been thinking about hurting myself and other stupid things. Do you have a hotline for that too, just for any emergency? I'm trying to keep myself sane right now."}
{"id": "superseg_train_4449", "dialogue": "user:  I need to know more about VA mental health services.[NEWLINE]agent: I can assist you. We can discuss how to access all the services, for example we have services for grief, anxiety, and ptsd.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk to someone urgently?[NEWLINE]user: I do need to chat with someone. I need help.[NEWLINE]agent: Are you a Veteran in crisis?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I am worried about my brother, but I don't know that he is enrolled in the VA health care. Can he still get services?[NEWLINE]agent: Yes, he can still use some services even if he isn't enrolled.[NEWLINE][BOUNDARY][NEWLINE]agent: Has it been less than a year after separation?[NEWLINE]user: No, he left 3 years ago.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of PTSD. Do you offer other forms of treatment and support?[NEWLINE]agent: We offer other PTSD specialists that provide regular outpatient care to Veterans with PTSD in all VA medical centers.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another concern about the VA health care. Let's pretend I've already applied. What should I be expecting?"}
{"id": "superseg_train_4450", "dialogue": "user: How do  I access Va mental health services?[NEWLINE]agent: Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs.  You can use some services even if you re not enrolled in VA health care.[NEWLINE]agent: IS there support outside of Va?[NEWLINE]user: I will be glad to help you with that. For support  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is the hotline number for SAMHSA?[NEWLINE]agent: No problem. Call 1800 - 662-HELP 800 - 662 - 4357.[NEWLINE][BOUNDARY][NEWLINE]user: That's fantastic. I'd like to know more on what types of assistance can I get in VA after I served in the military?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?"}
{"id": "superseg_train_4451", "dialogue": "user: where can I get more info on mental health services?[NEWLINE]agent: Get answers to other questions you may have about our services[NEWLINE]agent: What if I do not qualify for VA health care?[NEWLINE]user: ok thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I speak to a fellow Veteran who has been throug this?[NEWLINE]agent:  call Military OneSource s free, confidential peer support services at 800 - 342 - 9647[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to receive assistance from the VA's Mental Health Services?[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am not able to work at this time, am I eligible for financial help?[NEWLINE]agent: Yes. You can apply for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign up for counseling?"}
{"id": "superseg_train_4452", "dialogue": "user: What are VA mental health services?[NEWLINE]agent:  Find out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: can I have More information about VA mental health services[NEWLINE]agent: In addition to online resources caregiver support coordinators at your nearest VA medical center and a caregiver peer support mentoring program can help connect caregivers to one another for support and learning[NEWLINE][BOUNDARY][NEWLINE]user: where do I  Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care[NEWLINE]agent: you can call 1 - 800 - 877 - 8339[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about free services for recovery. and if someone feels they may have MST, where do they start?[NEWLINE]agent: If you feel you may have experienced MST. We can help you access our free services that can help you recover.[NEWLINE][BOUNDARY][NEWLINE]user: can we do it by phone?[NEWLINE]agent: Yes you can. To connect with a Veterans Crisis Line responder anytime day or night : Call 800 - 273 - 8255 then select 1.. We also have a confidential Veterans chat.[NEWLINE][BOUNDARY][NEWLINE]user: can we select a provider or do they make us talk to the next available person?[NEWLINE]agent: You can ask for a provider of a specific gender if that makes you feel more comfortable. If you don't have a VA primary care provider call your nearest VA medical center and ask to speak to the MST coordinator and they will help you.[NEWLINE]user: Do you have anything I can look at about services you offer?"}
{"id": "superseg_train_4453", "dialogue": "user: can i get More information about VA mental health services[NEWLINE]agent: sure I can help you. Get answers to other questions you may have about our services[NEWLINE]agent: do you qualify for va healthcare?[NEWLINE]user: yes i do[NEWLINE]agent:  Call our general VA hotline at 800 - 827 - 1000 to find out what your care options may be[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if will I be eligible for VA health care benefits if I'm a current or former member of the Reserves or National Guard?[NEWLINE]agent: you must have been called to active duty by a federal order and completed the full period for which you were called or ordered to active duty[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for information on VA mental health programs. Is it true that mental health issues jeopardize security clearances?[NEWLINE]agent: no[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do?[NEWLINE]agent: You need to sign up first and then get access to all the help we can provide you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about how to register. What other resources and support outside the VA[NEWLINE]agent:  Start an online chats    Or call 800 - 273 - 8255[NEWLINE]user: are there websites to visit for support?[NEWLINE]agent:  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night[NEWLINE]user: is there also a phone nyumber?[NEWLINE]agent: call 800 - 342 - 9647 anytime, day or night[NEWLINE]user: what is the psychological health resource center?"}
{"id": "superseg_train_4454", "dialogue": "user: Hello. Can you tell me how to get benefits?[NEWLINE]agent: Of course. You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you plan to file a claim?[NEWLINE]user: Yes, that's what I'd like to do.[NEWLINE]agent: When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.[NEWLINE]user: What will be included in the exam?[NEWLINE]agent: The exam will include :sYour history of contact with Agent Orange and other herbicidess Your health history including any major illnesses or surgeries you may have had[NEWLINE][BOUNDARY][NEWLINE]user: Got it. This is about the hazards that affected my health in a bad way during my service, right?[NEWLINE]agent: Yes, you may have illnesses or other conditions believed to be caused by toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: well done. Now, what if I'm disabled because of an illness brought on by Agent Orange?[NEWLINE]agent: [29] You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: Of course, and regarding VA disability benefits, if my disability was due to an environmental hazard, could I receive these types of benefits?[NEWLINE]agent: Correct. You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. For example, due to contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me learn more about possible benefits?[NEWLINE]agent: Yes, here you can find out if you can get disability compensation or benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. For example, do I have to provide evidence?"}
{"id": "superseg_train_4455", "dialogue": "user: Good morning, how you doing?. I was a service member sometime ago and i think i was exposed to some hazards out there, can you help me?[NEWLINE]agent: Did you served in Iraq, Afghanistan or any related areas?[NEWLINE]user: Yeah, that's correct. It does affect me?[NEWLINE]agent: You may, indeed. If you served on those areas, you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out if I get certain illness by these toxic chemicals. So tell me what are the questions that I must answer in order to know if I got some illness and if I could get benefits as a service member before.[NEWLINE]agent: Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: not[NEWLINE]agent: You cannot get medical care through the US Army. USA[NEWLINE]user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: yes Biological and chemical programs[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?"}
{"id": "superseg_train_4456", "dialogue": "user: Good morning. Please, i'm looking for information about possible exposure to hazardous materials, could you help me?[NEWLINE]agent: Have you been in contact with environmental hazards while serving in Iraq, Afghanistan and other areas?[NEWLINE]user: Yeah, i think so.[NEWLINE]agent: If that so, you may have illnesses or other conditions believed to be caused by those toxic chemicals on soil, water or air.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask if you could do some tests to detect that. Tell me the questions that I must answer to obtain the exam[NEWLINE]agent: Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: not[NEWLINE]agent: You cannot get medical care through the US Army. USA[NEWLINE]user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: yes Biological and chemical programs[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?"}
{"id": "superseg_train_4457", "dialogue": "user: I am looking for help on benefits.[NEWLINE]agent: I can help with that.[NEWLINE]agent: Have you filed for your benefits yet?[NEWLINE]user: I have not done that yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help if I am disabled after dealing with toxic chemicals in Iraq?[NEWLINE]agent: I can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Who is able to collect those benefits?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, regardingW h k n.Okay. Now, about XXXX. What disabilities are offered?[NEWLINE]agent: We have health care and compensation benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'll have to inquire about Eligible Tuition Programs now. Is there a way to save money?"}
{"id": "superseg_train_4458", "dialogue": "user: What if I was exposed to specific environmental hazards?[NEWLINE]agent: Were you exposed to specific environmental hazards[NEWLINE]user: yes[NEWLINE]agent: ok thank you. If you had contact with certain environmental hazards while serving in Iraq, Afghanistan, and other areas  you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil[NEWLINE]user: How do I find out if I can get disability compensation?[NEWLINE]agent: You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask, what are the service requirements for VA disability compensation?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i Served on active duty[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no"}
{"id": "superseg_train_4459", "dialogue": "user: What do I do for Exposure to specific environmental hazards[NEWLINE]agent: Have you been exposed?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Will I have illness if I was exposed?[NEWLINE]agent: you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil[NEWLINE][BOUNDARY][NEWLINE]user: Even, for good, dishonorable, or bad behavior discharge? What could I do if I was discharged for reasons other than respectable, such as poor behavior or dishonorable?[NEWLINE]agent: sorry, you may not be eligible for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out if there's a case that some of us are exposed to specific environmental hazards, what are the basis of eligibility to be covered in VA disability benefits?[NEWLINE]agent: Veterans are covered[NEWLINE]user: I see. Another question for VA disability benefits, how do I get VA disability compensation?[NEWLINE]agent: After you file your claimFind out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks, about exposure to specific environmental hazards, how can I access benefits for this disability?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: will I have to show that my health problems are linked to that?[NEWLINE]agent:  you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?"}
{"id": "superseg_train_4460", "dialogue": "user: Hey, I came here because I have some questions about getting benefits.[NEWLINE]agent: Then you are in the right place. You'll need to file a claim for disability compensation. When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.[NEWLINE]agent: Are you planning to file?[NEWLINE]user: No, I'm not planning to.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care as a disability benefit?[NEWLINE]agent: Yes, you can get health care and compensation payments.[NEWLINE]user: Also, do I need to find out about the types of illnesses that are covered for VA insurance benefits and who is covered in this program?[NEWLINE]agent: Veterans and qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for VA disability compensation?[NEWLINE]agent: Have you served on active duty, active duty for training, or inactive duty training?[NEWLINE]user: yes, I have served on active duty[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not.[NEWLINE]agent: Sorry, you're not eligible for VA disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: What will I find in the Compensation 10 videos?"}
{"id": "superseg_train_4461", "dialogue": "user: Good day. As a Veteran who has been exposed to chemical weapons during service I have several questions about these hazards.[NEWLINE]agent: Of course. You might have had contact with certain environmental hazards while serving in Iraq, Afghanistan, and other areas.[NEWLINE]user: Yes, that is correct.[NEWLINE]agent: You also may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now with regards to VA disability benefits, what requirements must I have in order to access these benefits?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: see the declassified Department of Defense fact sheets. Obtain declassified data sheets from the Department of Defense[NEWLINE][BOUNDARY][NEWLINE]user: And who is covered in this program?"}
{"id": "superseg_train_4462", "dialogue": "user: Hello there. Hope you're doing well. Can you tell me about treatments for addictions?[NEWLINE]agent: Are you struggling with substance use problems?[NEWLINE]user: Yes, I am. Unfortunately.[NEWLINE]agent: Don't worry, you're not alone. Many Veterans have problems with the use of alcohol, tobacco, street drugs, and prescription medicines. We're here to help.[NEWLINE][BOUNDARY][NEWLINE]user: How can you help me?[NEWLINE]agent: We provide many options for Veterans seeking treatment for substance use problems ranging from unhealthy alcohol use to life-threatening addiction. The services we offer you depend on your specific needs.[NEWLINE]user: a question, how can I get help programs if I am homeless or at risk of losing it?[NEWLINE]agent: We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out about my refills on my VA prescriptions?[NEWLINE]agent: You can refill and track your VA prescriptions online and track your shipment there too.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get care for special needs and conditions?"}
{"id": "superseg_train_4463", "dialogue": "user: I want to know about the VA substance abuse programs[NEWLINE]agent: The VA health care program covers services to treat substance use problems. To access these services,  you must first apply for VA health care.[NEWLINE]agent: Do you want to use these services?[NEWLINE]user: not right now[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can you tell me what steps come after I've applied?[NEWLINE]agent: If you have a VA primary care provider you can talk to them about your substance use.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, now to apply for VA Women's Health Services, are there many women enrolled?[NEWLINE]agent: Yes, female Veterans are the fastest-growing group within our Veteran population. And we're dedicated to meeting their health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services?[NEWLINE]agent: In order to use them you have to apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also provide specialty services?"}
{"id": "superseg_train_4464", "dialogue": "user: Hello. I'm looking information about subsistence for veterans.[NEWLINE]agent: Are you struggling with substance use problems?[NEWLINE]user: Yes, that's why I need help about this theme.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, thanks. But I would like to know what ca n I do because I have health issues.[NEWLINE]agent: We can provide you support for health conditions such as posttraumatic stress disorder PTSD or depression.[NEWLINE][BOUNDARY][NEWLINE]user: It is good to know, what documents or forms should I bring in person?[NEWLINE]agent: VA Health Benefits Application Form 10 - 10EZ[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask how you can assist me in obtaining a stable medication. What if this is also linked to drug addiction?[NEWLINE]agent: In this case, we can also help you to medically manage any kind of detoxification to reduce opiate addictions.[NEWLINE]user: Can you help me how do I access VA services for MST? And check if I'm qualify for help as a veteran without prior history of needing some sort of help?[NEWLINE]agent: you can get help through VA even if you don t qualify for other VA services. Remember that you also don't need to have reported the MST or have other proof that it happened, and you don t need to have a service - connected disability rating to receive help.[NEWLINE][BOUNDARY][NEWLINE]user: What are the services that you offer if I need help in therapy and counseling?[NEWLINE]agent: Yes, we have short term plans, also as intensive treatment and marriage and family counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do?"}
{"id": "superseg_train_4465", "dialogue": "user: How do I access VA services for substance use problems?[NEWLINE]agent: The VA health care program covers services to treat substance use problems.[NEWLINE]agent: Do you need help accessing these services?[NEWLINE]user: Yes[NEWLINE]agent: first apply for VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Also,  I want to  try health services for my body. do you have a  wellness program?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE][BOUNDARY][NEWLINE]user: What if I serve in Operation Enduring Freedom? what is my procedure to get help?[NEWLINE]agent: Operation Iraqi Freedom OIF, or Operation New Dawn OND, call your local VA medical center, and ask to speak to the OEF / OIF / OND coordinator[NEWLINE][BOUNDARY][NEWLINE]user: You can call us.[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: What if I haven't been seen in a VA hospital?[NEWLINE]agent: Find a Substance Use Disorder SUD program near you,orCall our general information hotline at 800 - 827 - 1000, orContact your local VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: What if I served in a combat zone?[NEWLINE]agent: get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: What other treatment and support for health conditions that can be related to substance use are offered?[NEWLINE]agent: Posttraumatic stress disorder PTSDDepression[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm homeless?"}
{"id": "superseg_train_4466", "dialogue": "user: Hi. I was looking for information around the substance use on treatment for veterans. Could you help me?[NEWLINE]agent: There is no problem. Are you having any struggles with substance right now?[NEWLINE]user: No, not me. But I'm worry about that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There are any plan or program to help veterans with this klind of problem?[NEWLINE]agent: Yes, there are. We can offer treatment and support for health conditions that can be related to substance use problems, like PTSD or depression.[NEWLINE]user: There's more to VA PTSD than meets the eye. I've never sought PTSD assistance before, so where do I begin?[NEWLINE]agent: You can contact a VA PTSD program near you or get in touch with your local VA medical center.  You can also call our general information hotline at 800-827-1000[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I'd like to know if I have substance use problems, how can I access the services to the VA PTSD program?[NEWLINE]agent: For that, you need to apply first for the VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the veteran suicide prevention. How should I tell my child about a family suicide attempt?[NEWLINE]agent: Get tips for talking to children of different ages about suicide:   Preschool children   School-age children[NEWLINE][BOUNDARY][NEWLINE]user: How do I access VA services for substance use problems? I hope not to bother[NEWLINE]agent: There is no problem at all. But, the VA health care program covers services to help on the treatment for substance use problems. So it's becomes the best way to receive help from us.[NEWLINE]user: OK, I have contact with a VA primary care provider."}
{"id": "superseg_train_4467", "dialogue": "user: Hello! I would like to obtain information[NEWLINE]agent: Do you have a problem with substance use?[NEWLINE]user: Do you have a problem with substance use?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I have had some related problems.[NEWLINE]agent: Can you give me information related to affiliated hospitals?[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to receive disability payments or benefits?[NEWLINE]agent: You may be able to get compensation, we can discuss how to get benefits more in depth if you would like.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Another question I have is there a Veterans Crisis Line? can you help me?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you a question about military sexual trauma (MST). Is it possible for me to receive VA disability compensation (monthly payments) or other benefits?[NEWLINE]agent: You can t get compensation for the traumatic event itself  But you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST[NEWLINE][BOUNDARY][NEWLINE]user: About Posttraumatic stress disorder PTSD Depression, Is there a particular medication for depression that you have?[NEWLINE]agent: Yes, we can help you.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of help can you give me?"}
{"id": "superseg_train_4468", "dialogue": "user: I need info about VA programs for substance abuse[NEWLINE]agent: The VA health care program covers services to treat substance use problems.[NEWLINE]agent: Do you want to know how to access these services?[NEWLINE]user: yes, please[NEWLINE]agent: To access these services you must first apply for VA health care.[NEWLINE]user: What should I do if I want to use the women's health care services in VA?[NEWLINE]agent: In order to use them you have to apply for VA health care.[NEWLINE]user: Yes, of course. Now I need to inquire about a VA primary care physician. If I'm not familiar with the VA, where can I get help?[NEWLINE]agent: You can find a Substance Use Disorder SUD program near you, you can call our general information hotline at 800 - 827 - 1000, or contact your local VA medical center[NEWLINE][BOUNDARY][NEWLINE]user: Let's talk about those conditions we discussed earlier. Isn't one of them supposed to be my tax return?[NEWLINE]agent: Correct. And be sure is the most recent one.[NEWLINE]user: Very well. I would also like to know what services the VA provides to veterans. What kind of help do you give?[NEWLINE]agent: The services we offer you depend on your specific needs.We provide many options for Veterans seeking treatment for substance use,\u00a0 problems ranging from unhealthy alcohol use to life - threatening addiction.[NEWLINE][BOUNDARY][NEWLINE]user: But what if someone didn't have VA benefits?[NEWLINE]agent: You may still be able to get care if you served in a combat zone, get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: and as for me I just go to my VA care provider?"}
{"id": "superseg_train_4469", "dialogue": "user: Hello there. I don't have VA health care benefits and I wanted to see if getting care was still an option.[NEWLINE]agent: Of course. You may still be able to get care.[NEWLINE]user: Look, I'm a Veteran. I have served this country for as long as I remember, been in an actual war for our nation. Don't I deserve some sort of care if I served America?[NEWLINE]agent: You do. If you've served in a combat zone, you get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers. All you need to do is find a Vet Center near you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn more about the VA's women's health programs. Where can I get more help and information?[NEWLINE]agent: Our women s health website gives you the latest information about how we help women Veterans stay well. Visit the women s health websitesOur Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I access women's health care services through VA?[NEWLINE]agent:  You can also look for women s health services specific to your nearest VA medical center.[NEWLINE]user: after i register i can[NEWLINE]agent: Talk to your primary care provider, who will connect you with any services you may need[NEWLINE][BOUNDARY][NEWLINE]user: Do you need evidence of abuse?"}
{"id": "superseg_train_4470", "dialogue": "user: Hello, I need career information. What do you offer?[NEWLINE]agent: On our page you can view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about other VA benefits and services?[NEWLINE]user: Yes, please. Go ahead.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding GI Bill benefits, what other GI Bill programs are there that I might qualify for?[NEWLINE]agent: At your service. You have the Montgomery GI Bill Active Duty MGIB-AD available if you served at least 2 years on active duty.[NEWLINE][BOUNDARY][NEWLINE]agent: You can explore options for using GI Bill benefits to help pay for school or training, for example, and find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Are benefits available for items such as food and clothing?[NEWLINE]agent: Yes. We'll help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be possible to talk to a real human about this?[NEWLINE]agent: Yes, you can talk to someone at any time.[NEWLINE][BOUNDARY][NEWLINE]user: Good. Before we get to that, how can I find the right career for me?[NEWLINE]agent: You can match your interests and skills to a career with a CareerScope assessment. Use this online tool to get recommendations for careers you may enjoy and succeed in, and training programs to help you get started.[NEWLINE][BOUNDARY][NEWLINE]user: What else can I do?[NEWLINE]agent: You can apply for a Certificate of Eligibility for a VA direct or VA-backed home loan to build, buy, improve, or refinance a home.[NEWLINE][BOUNDARY][NEWLINE]user: No. I mean, what can I do if I'm a veteran in need of help?"}
{"id": "superseg_train_4471", "dialogue": "user: Hey, what's going on?. Look a friend of mine told me about possible employment from VA. Where can i get more information?[NEWLINE]agent: Hi there. Those benefits are for those eligible veterans participating in the Voc Rehab program, and includes a certain amount of money for basic needs like food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Beside this, are you interested in to know other VA benefits and services?[NEWLINE]user: Yeah, that would be nice, thanks.[NEWLINE]agent: Good. On that regard, you have the GI Bill benefits to help you pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds cool. Hey, i wanted to know, what about if i want to pursue a career?[NEWLINE]agent: Well, you would have to go and match your skills first. You can use Career Scope to do that online and see if you may enjoy and succeed in your career.[NEWLINE][BOUNDARY][NEWLINE]user: Terrific. Tell me more, please. What other things can you offer to me?[NEWLINE]agent: Sure, we have many other educational programs and assistance if you are a veteran, reservist or national guard who doesn't qualify for the post 9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: And if i have a disability?[NEWLINE][BOUNDARY][NEWLINE]user: : Got it. Another question that I have If I m a Veteran, am I eligible for Vocational Rehab and Employment? Can a Veteran be eligible for VR&E?[NEWLINE]agent: Yes, a Veteran can be eligible for VR&E benefits and services and you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]agent: You may qualify for a benefit.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you regarding VA benefits and services. What benefits include in those other program?"}
{"id": "superseg_train_4472", "dialogue": "user: Can you give me more information and resources to help?[NEWLINE]agent: If you are an eligible Veteran participating in the Voc Rehab program we will provide to help to pay for basic needs like food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services are available?[NEWLINE]user: Yes, I need to know what other VA benefits and services are available.[NEWLINE]agent: The GI Bill gives you benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in crisis as a Veteran?[NEWLINE]agent: You can connect with our caring and qualified Veterans Crisis Line responders for confidential help 24/7 for free.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I am eligible for vocational rehab?[NEWLINE][BOUNDARY][NEWLINE]user: I doubt that it is destroyed, I am very careful with it, I just keep it in my wallet and that's it. Can I be an active duty member to be eligible for VR&E?[NEWLINE]agent: Yes, you can be an active-duty service member.[NEWLINE][BOUNDARY][NEWLINE]agent: If you have a service-connected disability that prevents you from working, then you can find out if you are eligible.[NEWLINE]user: good to know. another thing to be eligible for vocational rehabilitation. What career and employment assistance could I get?[NEWLINE]agent: You can get help through programs that teach new skills, help find a job, start a business, get educational counseling for Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there some type of VA transition assistance?[NEWLINE]agent: Yes, VA transition assistance is available as you separate from the military.  You can explore your career options by joining us at Transition Assistance Program briefing.[NEWLINE]user: Is there help for job searching?"}
{"id": "superseg_train_4473", "dialogue": "user: how do I  get More information and resources[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program[NEWLINE][BOUNDARY][NEWLINE]agent: What other benefits and services are there?[NEWLINE]user: yes ok thanks[NEWLINE]agent: GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: how do I Get career and employment assistance[NEWLINE]agent: About Vocational Rehabilitation and Employment Chapter 31 programsExplore support - and - services program tracks for Veterans and service members with service - connected disabilities  Our programs can help you learn new skills, find a new job, start a new business, get educational counseling, or return to your former job[NEWLINE]user: any other ways?[NEWLINE][BOUNDARY][NEWLINE]user: I see, and how do I know if I am eligible for VA vocational rehab and employment?[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members[NEWLINE][BOUNDARY][NEWLINE]agent:  EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working, find out if you 're eligible for vocational rehab[NEWLINE][BOUNDARY][NEWLINE]user: I see, which of the other VA benefits and services can I qualify for?[NEWLINE]agent: Other educational assistance programsIf you re a Veteran, Reservist, or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: How do I manage my carerr?[NEWLINE]agent:  Match your interests and skills to a career with a CareerScope assessmentUse this online tool to get recommendations for careers you may enjoy and succeed in, and training programs to help you get started[NEWLINE]user: how do I  Find VA careers and supportGet support for starting or advancing your career at VA or other federal government departments"}
{"id": "superseg_train_4474", "dialogue": "user: What can Veteran's Affairs tell me about careers and eimployment?[NEWLINE]agent: We help you build your career and find the opportunities that a the right fit for you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a female Veteran?[NEWLINE]agent: Just ask for the Women Veterans Program Manager and find the nearest VA medical center.[NEWLINE]user: What help is there if I am homeless or at risk of being homeless?[NEWLINE]agent: There are programs like free health care and free limited dental care and we help you find resources in the community like homeless shelters.[NEWLINE]user: Do you have any familiarity with vocational counseling? What are the specific VR&E benefits available?[NEWLINE]agent: You can gt education and vocation counseling and help with figuring out your abilities and interests.[NEWLINE][BOUNDARY][NEWLINE]user: Does VR&E offer career counseling?[NEWLINE]agent: Yes, VR&E offer career counseling as the dependent family member of a service member.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other benefits and education benefits for dependents?"}
{"id": "superseg_train_4475", "dialogue": "user: Can I get More information and resources[NEWLINE]agent: Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: ar eyou looking for information on gi benefits?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where do I Get career and employment assistance[NEWLINE]agent: Our programs can help you learn new skills, find a new job, start a new business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer information on  Careers and employment[NEWLINE]agent: yes. On this page, Get career and employment assistances Manage your careers  More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a service connected disability?[NEWLINE][BOUNDARY][NEWLINE]user: It seems to me sincerely unfair. Do I have to be a veteran to qualify for VR&E benefits?[NEWLINE]agent: Yes, you must be a veteran to qualify.[NEWLINE][BOUNDARY][NEWLINE]agent: find out if you 're eligible for vocational rehab[NEWLINE][BOUNDARY][NEWLINE]user: perfect to investigate if I am eligible but now I have another question How to get help if I am homeless or at risk of homelessness?"}
{"id": "superseg_train_4476", "dialogue": "user: I need information about the allowances offered to further my employment.[NEWLINE]agent: We offer subsistence allowance if you're an eligible Veteran.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about our VA benefits and services?[NEWLINE]user: Yes I would.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about GI Bill. Are there more benefits and information of GI Bill?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]agent: Options exist for using GI Bill benefits to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: . I think I need to see someone who can advise on my next professional job.[NEWLINE]agent: You might be eligible to get free educational and career counseling as a recently discharged Veteran or a dependent family member.[NEWLINE][BOUNDARY][NEWLINE]user: I tried but didn't qualify for the Post-9/11 GI Bill, are there other options out there for me?[NEWLINE]agent: You might be able to get education benefits through other VA programs.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have anywhere to live now, can I get help with that?[NEWLINE]agent: Yes, we can help you connect with resources in your community, like homeless shelters or faith - based organizations.[NEWLINE]user: Where do I call and is it free?"}
{"id": "superseg_train_4477", "dialogue": "user: Hello. My name is Jim. I am currently not working and looking for employment.[NEWLINE]agent: You're at the right place. We offer the help you need to build your career and find the opportunities that are right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. What can you do for me?[NEWLINE]agent: Here you can get career and employment assistance, manage your career and find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and when applying for VA Voc Rehab and employment, what should I expect after the application I made?[NEWLINE]agent: we ll schedule a meeting for you with a Vocational Rehabilitation Counselor VRC to find out if you have an employment handicap and if you re eligible for VR&E benefits and services.[NEWLINE]user: how they make the decision to approve or denyv[NEWLINE]agent: You have an employment handicap if your service - connected disability limits your ability to prepare for, obtain, and maintain suitable employment a job that doesn t make your disability worse, is stable, and matches your abilities, aptitudes, and interests.[NEWLINE][BOUNDARY][NEWLINE]user: What if I m a service member who hasn t yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE]agent: At least one of these must be true: Going through the Physical Evaluation Board process, or Expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more[NEWLINE]user: these points are mandatory?[NEWLINE]agent: Yes, Going through the Physical Evaluation Board process.[NEWLINE]user: what else should i fulfill"}
{"id": "superseg_train_4478", "dialogue": "user: I need VA housing assistance information.[NEWLINE]agent: VA housing assistance can help Veterans, service members, and their surviving spouses to buy a home or refinance a loan.  We also offer benefits and services to help you build, improve, or keep your current home.  Find out how to apply for and manage the Veterans housing assistance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about VA home loan benefits.[NEWLINE]agent: I can give you information about VA Home Loan TypesLearn how VA direct and VA - backed home loans work and find out which loan type may be right for you[NEWLINE]user: What can happen if I am living for a short period of time in the house of a member of my family and I need money to make changes in the house?[NEWLINE]agent: You may be able to get a temporary residency adaptation TRA scholarship[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements? Can I get a Specially Adapted Housing (SAH) grant?[NEWLINE]agent: one of them is having a qualified service - disability relatedQualified Service - Related disabilities include loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE]user: Can I get a Specially Adapted Housing grant for 2019?[NEWLINE]agent: yes, you may be able to get up to 3 grants totaling up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]user: Looking for Veterans Disability Housing Grants?[NEWLINE]agent: It seeks that veterans can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: What does the qualified service include?[NEWLINE]agent: Includes loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements if I need money to make changes in the home of a family member in which I am living?[NEWLINE]agent: you are required to qualify for a SAH or SHA grant see above and\u00a0 Live temporarily in the home of a family member who needs changes to meet their needs.[NEWLINE]user: para una subvenci\u00f3n SAH o SHA"}
{"id": "superseg_train_4479", "dialogue": "user: I need help with VA housing[NEWLINE]agent: VA housing assistance can help Veterans, service members, and their surviving spouses to buy a home or refinance a loan. We also offer benefits and services to help you build, improve, or keep your current home.  We can help you find out how to apply for and manage the Veterans housing assistance benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with a housing grant?[NEWLINE]agent: Yes we can help you apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Will you need help with any other VA benefits and services?[NEWLINE]user: yes, I will need help with disability compensation[NEWLINE]agent: Okay, we can help you file a claim for compensation for conditions related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I'd like to say to VA pension benefits. Are there more advantages?[NEWLINE]agent: Yes. you need to follow the steps to apply for an extra VA pension benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out the VA mortgage loan benefits that I can receive, in case of not being able to pay a mortgage on my home[NEWLINE]agent: We can help avoid foreclosure if you are struggling to make your mortgage payments.[NEWLINE]user: What will happen to my VA disability benefits if I get divorced?"}
{"id": "superseg_train_4480", "dialogue": "user: Hi. I'm lokking for information about home loans.[NEWLINE]agent: Sure. You need as a VA, know which kind of loan may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, there is any kind of program for that?[NEWLINE]agent: As a veteran you need to find out how to apply for a housing grant, also apply to service members.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also check others VA benefits.[NEWLINE]user: And which type of benefits can I get as a VA?[NEWLINE]agent: Related to your condition and your military service, you can claim for compensation based on disability.[NEWLINE][BOUNDARY][NEWLINE]user: What is the most efficient way for me to obtain this VR&E services?[NEWLINE]agent: You can access VR&E through the Integrated Disability Evaluation System IDES.[NEWLINE][BOUNDARY][NEWLINE]user: This makes me think of VA Benefits and Services. Is there anything similar to a life insurance policy?[NEWLINE]agent: Yes, there is. You need to check which options adjust to you and which to apply as a service member, veteran or family member.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still interested in learning more about VR&E. What is the best way for me to manage my Veteran's disability benefits?"}
{"id": "superseg_train_4481", "dialogue": "user: How do I get VA Home Loan Benefits?[NEWLINE]agent: We need to look at the best loan type for you.  There are different types.[NEWLINE][BOUNDARY][NEWLINE]user: Does Veteran Crisis assistance cost anything?[NEWLINE]agent: This service is free, private and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Lets say i get a VA backed- loan. What could possibly occur there?  Can I get VA financial counseling to assist me in avoiding foreclosure?[NEWLINE]agent: If you get one of those, you can request to us to assign you a VA Loan Technician who will offer you financial counseling and will help you deal with your servicer or work directly.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, but that's only in the event of that, right?. In any case, going back to the earlier matter, what could happen if i have trouble to pay my mortgage?[NEWLINE]agent: Do you think you can be even more late with your payments?[NEWLINE]user: Yeah, i think so.[NEWLINE]agent: Well, if you think that, then contact your loan servicer right away. The sooner the better.[NEWLINE][BOUNDARY][NEWLINE]user: What about if i already missed some?"}
{"id": "superseg_train_4482", "dialogue": "user: I need to know about VA Home Loan Benefits.[NEWLINE]agent: We have a variety of VA direct and VA-backed loans[NEWLINE][BOUNDARY][NEWLINE]user: What about Veterans Housing Assistance Grants[NEWLINE]agent: There are grants for a veteran or servicemember with a service-connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: Are you receiving other VA Benefits and Services?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have trouble making payments on my VA-Backed mortgage?[NEWLINE]agent: you can get help if you're struggling to make your monthly mortgage payments.[NEWLINE]user: What about refinance offers that have very low interest>[NEWLINE]agent: These offers are often misleading and too good to be true.[NEWLINE]user: Can a spouse of a veteran apply?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about VA home loan programs. What should I bring with me to my lender?[NEWLINE]agent: you will need a COE Eligibility Certificate to prove to your lender that you qualify for this benefit[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4483", "dialogue": "user: Hello there. My name is Rachel and I am looking for information about Veterans housing assistance grants.[NEWLINE]agent: Of course. On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, please. I'm all ears.[NEWLINE]agent: You can find out how to file a claim for compensation for conditions related to your military service on our page.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about pension benefits. What happens, however, if I change my address or anything similar?[NEWLINE]agent: On that case. You can always update your personal information, as your address or contact information in your VA.gov profile.[NEWLINE]user: Excellent, but could you help me even if I have a mortgage loan?[NEWLINE]agent: Yes, we can help you if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant.[NEWLINE][BOUNDARY][NEWLINE]user: Sure, now could you tell me the requirements to obtain a grant for specially adapted housing (SAH)?[NEWLINE]agent: one of them is having a qualified service - disability relatedQualified Service - Related disabilities include loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: Respectfully, sir or ma'am, but I'd prefer to speak with another Veteran. They may have more experience and a greater understanding of my viewpoint. Could you please refer me to a Veteran or someone who is still serving in the military?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE]user: I see. Does this apply to female Veterans as well?[NEWLINE]agent: Of course. If you are a female Veteran, just ask for the Women Veterans Program Manager or find the nearest VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I've been meaning to ask: if a natural disaster occurs, what support can I expect?[NEWLINE]agent: Should a natural disaster occur, we can help you find out if your home was damaged by that natural disaster.[NEWLINE][BOUNDARY][NEWLINE]user: Other than that, I might have a damage in my joint that is related to my military service. Can I file a claim for compensation?"}
{"id": "superseg_train_4484", "dialogue": "user: Hello there, I wanted to know how to get a VA home loan benefit.[NEWLINE]agent: Of course. On our page you can learn how VA direct and VA-backed home loans work and find out which loan type may be right for you.[NEWLINE]user: Yeah, you see, I have some problems. I can't exactly make my payments on my mortgage and it's VA-backed. Can you help me?[NEWLINE]agent: Yes, we can help you to avoid foreclosure if you're struggling to make your monthly mortgage payments.[NEWLINE][BOUNDARY][NEWLINE]user: On a very similar note. When will I be able to use this benefit?[NEWLINE]agent: You can use this benefit in fiscal year 2020 or in future years if the law continues to give us the authority to offer them. grants and we don't go beyond the new FY limit.[NEWLINE]user: how many grants can i get?[NEWLINE]agent: You may be able to earn up to 3 grants totaling up to $ 85,645 through the SAH grant program.[NEWLINE]user: ok thanks for the information and Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?[NEWLINE]agent: You may be able to get a SAH grant if you use the grant money to buy, build, or change your permanent home, a home you plan to live in for a long time.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Do you qualify for a SAH or SHA grant?[NEWLINE]user: do not"}
{"id": "superseg_train_4485", "dialogue": "user: I'd like information on how to apply for a Veterans Housing Assistance Grant please.[NEWLINE]agent: Yes we have information applying for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you also like information about our other services?[NEWLINE]user: Do you have anything about Vocational Rehabilitation and Employment VR&E?[NEWLINE]agent: Yes we will show you how to file a claim for Disability Compensation Pay for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for VR&E. Can I apply for my COE online?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know about the advantages of taking out a loan. What effect would it have on my VA home loan?[NEWLINE]agent: If you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we can show you how to get help.[NEWLINE]user: Good to know, and regarding VA home loan programs for surviving spouses, if I am receiving DIC benefits, what should I do?[NEWLINE]agent: You will need to fill out a Request for Determination of Loan Guaranty Eligibility Unmarried Surviving Spouses VA Form 26-1817 and you can download it.[NEWLINE]user: May I ask another question? To get VA home loan benefits, do I have to pay anything extra?[NEWLINE]agent: You will be able to find out if you need to pay a VA Loan Funding Fee fee when using your home loan benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'm in rehab and will need to look for a job soon, can you help me?[NEWLINE]agent: Some of the VR&E benefits and services we offer include exploring employment options and getting more training if required.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I call to get one on one help?"}
{"id": "superseg_train_4486", "dialogue": "user: I would like to find out if I'm eligible for VA Home Loan Benefits.[NEWLINE]agent: We can assist you in learning how VA direct and VA-backed home loans work and also finding which loan type may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm about to lose my apartment and will have nowhere to live. Is there a service that I can call for help?[NEWLINE]agent: Yes you can connect with a caring and qualified Veterans Crisis Line responders - it's private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: After I get back on my feet, can you help me get information about getting assistance in paying my rent?[NEWLINE]agent: If you are a Veteran or Service member with a service - connected disability, we can tell you how to apply for a housing grant.[NEWLINE][BOUNDARY][NEWLINE]agent: We also have other benefits and services that might interest you, would you like to know about them?[NEWLINE]user: Not for now thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm applying for a\u00a0VA-backed home loan grant,\u00a0 what types are there?[NEWLINE]agent: You can apply for either a VA direct or VA-backed home loan or Specially Adapted Housing grant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out what the progress on my application is?[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about my VA dashboard. How can I monitor the progress of my appeal online?[NEWLINE]agent: Go to your \" My VA \" dashboard. You will find the link for this dashboard in the top right corner of the page once you are signed in scroll down to the \" Track Claims \" section and you will find what you need.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4487", "dialogue": "user: Hey, how you doing?. I need to get some info about VA insurance claims decisions?[NEWLINE]agent: Have you marked your calendar from revision's date?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Can you tell me what happens if i file a supplemental claim?[NEWLINE]agent: Well, if you do that, you would be adding new evidence that supports your case or identify new evidence for review. Then it would be reviewed to determine if the new evidence changes the earlier decision.[NEWLINE]user: Understood, also I would like to know what to expect when requesting a call with a senior reviewer? What would happen if I don't get to answer?[NEWLINE]agent: Then a voice mail for be left.[NEWLINE][BOUNDARY][NEWLINE]user: What to do while I wait for a response on a claim and the new decision of the board? and is there someone trained who can guide me?[NEWLINE]agent: Don't you worry. You can enlist the help of a VA accredited attorney or agent to help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of VA Supplemental Claims. Can I file a Supplemental Claim?[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have knowledge of claims? Does this hold true even if I file a Board Appeal?[NEWLINE]agent: Yes. Remember you can request a Board Appeal after an initial claim, a Supplemental Claim or Higher-Level Review decision. But remember also, that you can't request two Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Oh,  i see. I'll have to keep that in mind. What can you tell about the decision aftermath?[NEWLINE]agent: If the decision doesn't please you, you can file a supplemental claim. You may also appeal to the U.S Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's interesting. Can i request a Board Appeal then? No problem there?"}
{"id": "superseg_train_4488", "dialogue": "user: I'm calling about insurance claims.[NEWLINE]agent: Has it been 1 year or less since your decision on your claim?[NEWLINE]user: yes it has[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: I didn't knew that, I just filed for Veteran Claims as soon as i could. I've already filed my request, what's my next step?[NEWLINE]agent: That was a very wise decision, even if it was by mere luck in that moment. Regarding what comes next of your review request, well, in first instance, you don't have to do nothing, just to way Veterans Affairs contact you, if needed.[NEWLINE]agent: Have Veterans Affairs scheduled you for any exams?[NEWLINE]user: Yeah, in fact they have me scheduled for some test soon.[NEWLINE]agent: Excellent. It's pretty obvious, but be sure to not miss those exams.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i know many of these request are rejected by you. Do i have any other tool to get a review of my claim?[NEWLINE]agent: In fact, you have. You can request a Board Appeal after an initial claim after a higher level review decision. About this, you should now that you can't do this in a row manner.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i think i understand, but i must say that's a little restrictive. Anyway, lets say after all this, i still doesn't like your board decision. Can i do something about it?[NEWLINE]agent: You can, but i must tell you that would imply to bring new and significant evidence for the case. Do you think you could do that, given the situation?[NEWLINE]user: Yes, i have confidence that i can do that,"}
{"id": "superseg_train_4489", "dialogue": "user: Good morning, how you doing?. I'm looking some information about how to appeal to a veterans law judge, please.[NEWLINE]agent: No problem. All you have to do is download VA Form 10182: Board Appeal. Then you must follow the procedure related there.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you going to request a Board Appeal?[NEWLINE]user: No, not at all. Just asking about it,that's all.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyhow, lets say i do an appeal and then want to request something else if my initial claim fails, can i request a higher level review?[NEWLINE]agent: Oh yeah, you can do that without any problem. Be aware you don't have this option available after a higher level review or board decision.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply in the first place?[NEWLINE]agent: You need to fill the Form VA 10182 or Decision Review Request.[NEWLINE][BOUNDARY][NEWLINE]user: What if i need more information? where to go?[NEWLINE]agent: Refer to our FAQs, please.[NEWLINE][BOUNDARY][NEWLINE]user: Then, can you remember me what happens after a decision?"}
{"id": "superseg_train_4490", "dialogue": "user: hello what can i do if i disagree after a Board decision[NEWLINE]agent: Do you disagree with the Board's decision and do you have new and relevant evidence to support your case?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim. You can also appeal to the United States Court of Appeals for veteran claims. Learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: Where will I find assistance if I need to file a Supplemental claim after a board decision?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary to go to the VA scheduled exam?[NEWLINE]agent: Yes, it is necessary and please do not miss the scheduled exams.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to request a Board Appeal?"}
{"id": "superseg_train_4491", "dialogue": "user: I want to know my options for a decision review on my VA insurance claim[NEWLINE]agent: Will you be adding new and relevant evidence to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be asking for a new look from a senior reviewer?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about appealing to a Veterans Law Judge?[NEWLINE]user: no but sounds good[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: okay, lets go back and can you tell me about adding new evidence after a board decision?[NEWLINE]agent: If you disagree with the decision you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims. You can also learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: Ok, at the time of requesting my appeal, what else should I do?[NEWLINE]agent: Submit the completed form[NEWLINE][BOUNDARY][NEWLINE]user: ok I would like to know more about presenting new evidence after the decision of the board, what would happen if I file a claim?"}
{"id": "superseg_train_4492", "dialogue": "user: help me with insurance claims[NEWLINE]agent: Is this about a VA decision review? if it is than please Mark your calendar because you have 1 year from the date on your decision to request a decision review.[NEWLINE]user: that is what I am here for[NEWLINE]agent: Okay, it's important that you know that you have 1 year from the date on your decision to request a decision review.[NEWLINE]user: Got it. Another question that I have about VA decision review, can I get a higher level review?[NEWLINE]agent: No, this option isn\u2019t available after a previous Higher-Level Review[NEWLINE][BOUNDARY][NEWLINE]user: can I select a combo of benefits?[NEWLINE]agent: You can not select multiple benefit types[NEWLINE]user: so I just pick what?[NEWLINE]agent: The most common benefit type is compensation, you can check your VA decision for more help on this[NEWLINE][BOUNDARY][NEWLINE]user: does this review allow me to send evidence?"}
{"id": "superseg_train_4493", "dialogue": "user: How do I appeal to a veterans law judge?[NEWLINE]agent: Download VA For 10182 Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to request a board appeal?[NEWLINE]user: yes I do[NEWLINE]agent: You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher - Level Review decision. You can t request two Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, regarding Appeal after an initial claim. what Decision review options are there?[NEWLINE]agent: Add new and relevant evidence file a Supplemental Claim[NEWLINE][BOUNDARY][NEWLINE]user: Another question regarding the supplemental claim, when can I request for a higher-level review?[NEWLINE]agent: You can request a Higher - Level Review of an initial claim or Supplemental Claim decision.  This option isn t available after a Higher - Level Review or Board decision.[NEWLINE][BOUNDARY][NEWLINE]user: What is the deadline for filing a supplemental claim?[NEWLINE]agent: Actually, you have only one year from the exact date you received your decision to file a supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: So if I decide to make an appeal. What will happen next?[NEWLINE]agent: If VA schedules exams for you be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a new look from a senior reviewer?[NEWLINE]agent: A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE][BOUNDARY][NEWLINE]user: What if I disagree with the board and have new evidence?"}
{"id": "superseg_train_4494", "dialogue": "user: What happens after a board decision that I disagree with?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that will support your case?[NEWLINE]user: Yes, I have new evidence and disagree with their decision.[NEWLINE]agent: Then you need file a Supplemental Claim and you can appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the procedures for requesting a Higher-Level Review? What are loan guarantees and how do they work?[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: how insurance is applied"}
{"id": "superseg_train_4495", "dialogue": "user: hey there. I am looking information of how to provide information on my disability.[NEWLINE]agent: have you filled a claim for disability compensation?[NEWLINE]user: Yes, I have already filled the claim, but I have problems to send it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I'll have to provide more information?[NEWLINE]agent: If we need any other information from you, you'll have one year period to provide any other additional information or evidence.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for Military Personnel Disability Benefits Plan to also qualify their children if they were also have been affected by a chemical exposure?[NEWLINE]agent: If you were on active duty in Vietnam, Thailand or the Korean Demilitarized Zone and you were exposed to specific chemicals during this time, and if as a result your child has spina bifida or other birth defects, then your child may be eligible for disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: May I know if this additional  information will aid me in substantiating my claim?[NEWLINE]agent: Not really. But you can upload evidence to support your initial disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for additional information. I heard from some people that disability compensation could go up. How about?[NEWLINE]agent: That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: good to know, how to know my disability rating? what are the necessary documents?[NEWLINE]agent: you need to search for a dbq to download by form name or by symptom.[NEWLINE][BOUNDARY][NEWLINE]user: And how much time I'll have to do this?[NEWLINE]agent: you'll have the rest of the year to provide any additional information.[NEWLINE][BOUNDARY][NEWLINE]user: And what can I do with aDBQ?"}
{"id": "superseg_train_4496", "dialogue": "user: Hey there. I've been having troubles to send some documents. I would like some help.[NEWLINE]agent: I'm here to help you. Have you filled a claim for disability compensation?[NEWLINE]user: Yes, that's right. I'm trying to get some help with a disability compensation.[NEWLINE]agent: Ok, no problem. You just need to provide all the information you can to us, like medical test results and doctor's reports. And upload them online.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how to file a lawsuit or an appeal? How does one become a VSO or an accredited representative?[NEWLINE]agent: Each accredited representative or a VSO needs to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it best to use an accredited attorney?[NEWLINE]agent: It is best to use an accredited attorney because they are specifically trained and certified in teh VA claims process.[NEWLINE]user: What do the VSOs do?[NEWLINE]agent: The VSOs work for the Veterans and service members as well as their dependents.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost alot to use an accredited representative or a VSO?"}
{"id": "superseg_train_4497", "dialogue": "user: I want to know how to send in evidence for my claim[NEWLINE]agent: Have you filed a claim for disability compensation[NEWLINE]user: yes I have[NEWLINE]agent: You can upload evidence online and you have up to one year to send it in.  Evidence may include supporting documents like medical test results, doctor\u2019s reports, and other records[NEWLINE][BOUNDARY][NEWLINE]user: ok, another question, if not listed how would I add a dependent to my VA disability compensation?[NEWLINE]agent: you should file a claim for the additional benefit. please Go to eBenefits[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Had already received a combined disability rating of at least 30 % at the time of the marriage, birth, or adoption[NEWLINE]user: no, i not received a comvined disability rating of at least 30%[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: If it s been more than one year since you got married or had or adopted a child"}
{"id": "superseg_train_4498", "dialogue": "user: Hello. I was wondering how to upload evidence, for my disability claim.[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does your page have any information about the claim tracking tool? I'm a bit confused when it comes to using it.[NEWLINE]user: What is able to be tracked by using the tool on your webpage?[NEWLINE]agent: You can use this tool to check the status of a VA claim or appeal for compensation[NEWLINE]agent: Yes, you can find out how to sign in to use this tool on our page.[NEWLINE][BOUNDARY][NEWLINE]user: I'm wondering when I should upload evidence if I filed a standard disability claim.?[NEWLINE]agent: You can continue uploading documents for up to one year from the date we receive your claim. But what happens if I can't provide any evidence?[NEWLINE][BOUNDARY][NEWLINE]user: Do I need any additional forms for my claim?[NEWLINE]agent: Yes. In some cases, you may need to turn in one or more additional forms to support your disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I'll look for details on your page. By the way, I've been to a health care provider that doesn't work with you for my treatment. Does that mean I need to take additional steps?[NEWLINE]agent: Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may. What are these disability benefits questionnaires good for?"}
{"id": "superseg_train_4499", "dialogue": "user: What if I need to upload more evidence support for my disability claim?[NEWLINE]agent: Have you filed a claim for disability compensation all ready?[NEWLINE]user: No, I have not filed a claim yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I do and need evidence can I upload evidence online?[NEWLINE]agent: You would be able to upload more evidence online such as; medical test results, doctor's reports, and other records for up to one year to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about VA disability benefits. However, at work, I injured myself. Is there anything else you need to know?[NEWLINE]agent: Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?[NEWLINE][BOUNDARY][NEWLINE]user: Something else is going on. What if my case was resolved quickly?[NEWLINE]agent: You definitely will have the rest of the one-year to provide more information or evidence[NEWLINE][BOUNDARY][NEWLINE]user: What if my prosthetic or orthopedic device, or the medication I'm taking for a skin disorder, has caused damage to my clothing?[NEWLINE]agent:  [4] you may be able to get money each year to help you buy new clothes.s   [5] This is a disability compensation benefit known as an annual clothing allowance.s   [6] Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What about supporting statements?[NEWLINE]agent: Do you have supporting statements for claiming a disability for an injury or illness that you don't think are in your military records?[NEWLINE]user: Yes, I have more supporting statements for my disability claim."}
{"id": "superseg_train_4500", "dialogue": "user: I need help uploading evidence to support my disability claim.[NEWLINE]agent: Have you filed a disability claim for compensation?[NEWLINE]user: yes I have.[NEWLINE]agent: You can upload evidence for up to one year on your claim, such as medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: What about statements from people who know me?[NEWLINE]agent: Yes, these statements should be from people who know about or who you have talked to about your claimed medical condition, noting how and when it occurred.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to ask you something, How do I know if I am eligible for VA Disability Compensation? Are those trained for active duty eligible?[NEWLINE]agent: Actually, yes. You may be eligble.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more?[NEWLINE]agent: We have a video that can help. It is called Compensation 101.[NEWLINE]user: How do I know how much money I will get?[NEWLINE][BOUNDARY][NEWLINE]user: I think I qualify for a disability."}
{"id": "superseg_train_4501", "dialogue": "user: I need help uploading evidence to support my disability claim.[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: Yes I have filed a claim.[NEWLINE]agent: You can upload evidence for up to one year on your claim such as medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to speed up the process?[NEWLINE]agent: Yes, by using Disability Benefits Questionnaires.[NEWLINE][BOUNDARY][NEWLINE]user: Do you hear about disability benefits, by the way? Is VA disability coverage available to me?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i Served on active duty[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no"}
{"id": "superseg_train_4502", "dialogue": "user: How do I upload my info for my claim?[NEWLINE]agent: Have you filed a claim for disability compensation?[NEWLINE]user: Yes and I would like some clarification please.[NEWLINE]agent: Yes you may continue uploading more supporting documents for up to one year to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: thank you for helping me upload the documents hopefully he will be lucky. How can I get a duty officer to help me?[NEWLINE]agent: You'll need to fill out an Appointment of Veterans Service Organization as Claimant's Representative VA Form 21-22.[NEWLINE]user: OK. What should I do after filling out these forms?[NEWLINE]agent: Then you'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: Could I become a service officer myself? What are the requirements?[NEWLINE]agent: Accredited representatives and VSOs need to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: That's very interesting. How can I find such a service officer?"}
{"id": "superseg_train_4503", "dialogue": "user: hi i'm looking for information on healthcare costs could you help me[NEWLINE]agent: Sure. as an organization We are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care[NEWLINE][BOUNDARY][NEWLINE]agent: Want to find out more about Understanding VA Health Care Costs?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: Are you able to get free health care from veterans as a veteran?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you have to pay for your care, tests or medications?[NEWLINE]user: Yes[NEWLINE]agent: You may have to pay a fixed amount for some types of care, tests, and medications you receive from a VA healthcare provider or an approved community healthcare provider to treat conditions unrelated to your service.[NEWLINE]agent: Do you know what the term unemployment means?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other services do they offer for free?[NEWLINE]agent: We also provide certain other services for free. These include readjustment counseling and related mental health services, care for problems related to MST military sexual sexual trauma, and a registry health exam to determine if you are at risk for health problems related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Now, where do I learn more about mental health services provided by the VA?[NEWLINE]agent: ] Get answers to other questions you may have about our services. Being diagnosed with a mental health condition or seeking mental health care doesn t automatically put work - related credentials, such as security[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to inquire about getting medical care. What number should I dial or where should I go?"}
{"id": "superseg_train_4504", "dialogue": "user: can you give me details of How we assess and verify your income to determine eligibility and copays[NEWLINE]agent: How does VA determine whether I'll need to pay copays based on my income?[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: want to know How we assess and verify your income to determine eligibility and copays[NEWLINE]user: yes[NEWLINE]agent: as I qualify for VA enhanced health care eligibility status[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you wo n't need to provide your income information[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care. What are the requirements I should meet in order for you to cover the cost of my eyeglasses?[NEWLINE]agent: Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: yes"}
{"id": "superseg_train_4505", "dialogue": "user: Hey there. I would like to know about the health care costs.[NEWLINE]agent: We're committed to provide free health care for military service and veterans with catastrophic disabilities and at least 50%, as well as for those who can't afford to pay for care.[NEWLINE][BOUNDARY][NEWLINE]agent: For that is need you understand the VA health care cost.[NEWLINE]user: I would like to have a bit more of information about that last part.[NEWLINE][BOUNDARY][NEWLINE]agent: You need to know that it's possible you can get free VA health care as a veteran.[NEWLINE]user: I though that all the VA health care was free.[NEWLINE][BOUNDARY][NEWLINE]agent: In some cases it is free, but in so many others you'll have to pay for it.[NEWLINE]user: Alright, in that case. For what I'll have to pay for?[NEWLINE]agent: You may need to pay a fixed amount for some types of care, test and medications you receive from a VA health care provider.[NEWLINE]agent: There is also free cover for those persons which can not work.[NEWLINE]user: Alright, thanks for the information. I'll check that out,[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Then it can be very useful to do the copayment, right?[NEWLINE]agent: Well, copay enables you to pay a reduced price for medications and tests.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, whether you are a qualifying American Indian or Alaska Native Veteran. What are the best ways to contact you and when do I call?"}
{"id": "superseg_train_4506", "dialogue": "user: Hey there I'm looking for information on how to get benefits.[NEWLINE]agent: First we need to verify if you need to pay copays according to your income.[NEWLINE]user: And on what that depends?[NEWLINE]agent: It will depends for example if you are not receiving any VA disability compensation or pension payment.[NEWLINE]user: In that case what do I need to get those benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: All the benefits goes just for physical issues?[NEWLINE]agent: We can provide certain services for free, and we can include readjustment counseling related for mental issues, sexual traumas MST and problems linked to your military service.[NEWLINE]user: What VA dental benefits am I eligible for?[NEWLINE]agent: dental care Relieves pain, and helps you get a job,[NEWLINE][BOUNDARY][NEWLINE]user: I also need to know more about the VA's Enhanced Health Care Eligibility Status. Do you need all my financial data for this?[NEWLINE]agent: There won't be need that you provide your income information[NEWLINE][BOUNDARY][NEWLINE]user: I want to know regarding the VA health care, if there is any other requests needed to get a health care for vets?"}
{"id": "superseg_train_4507", "dialogue": "user: Hello. I would like to know some more about the eligibility determination.[NEWLINE]agent: The way the VA determine whether you'll need to pay copays may be based on your income.[NEWLINE]user: So, I'll have to pay for some stuff?[NEWLINE]agent: That's right, at least you don't have already a VA disability compensation or pension payment or any other special eligibility.[NEWLINE]user: OK, I get it. I don't know if I apply for any of those.[NEWLINE]agent: You need to know we are obligated to ask you for information about your income.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question How to access these services?. How can I use these services?[NEWLINE]agent: Are you signed up?[NEWLINE]user: I think I am, yes.[NEWLINE]agent: Do you need a specific service?[NEWLINE]user: I think so.[NEWLINE]agent: Are you looking for something close to you?[NEWLINE]user: That would be great. I am hoping not to drive too far.[NEWLINE]agent: Great. I think we have some options for you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information about what you offer?"}
{"id": "superseg_train_4508", "dialogue": "user: hi, good morning. I'm needing some information about my possible health care costs, could you help me?[NEWLINE]agent: Of course i can help you. VA is committed to providing free health care for conditions related to military service and for veterans with catastrophic disabilities and disability ratings of at least 50%. Besides, it helps those who can't pay for care.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. What can you tell me about these costs,then?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a veteran, who is looking for free VA health care?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for help to pay medicine, tests and care?[NEWLINE]user: Yeah, that's precisely what i need to know.[NEWLINE]agent: Good, VA can benefit you setting a fixed amount for you to pay for care, tests or medication. It runs, under the figure of copay, or copayment.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! How do I get help if I am homeless or at risk of homelessness? How much does it cost to use the crisis line?[NEWLINE]agent: Nothing. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: That's great news! Will contact them then. By the way, do you cover travel expenses to one of your facilities too?"}
{"id": "superseg_train_4509", "dialogue": "user: Hello, I need information about health care costs.[NEWLINE]agent: Of course. We're committed to providing free health care for conditions related to military service and for Veterans with catastrophic disabilities and disability ratings of at least 50 %, as well as for those who can't afford to pay for care.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'm a bit confused about the costs though. Can you help me understand the health care costs?[NEWLINE][BOUNDARY][NEWLINE]agent: Gladly. Would you like to know if I can get free VA health care as a Veteran?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can get free VA health care for any illness or injury that we determine is related to your military service called \"service connected\".[NEWLINE][BOUNDARY][NEWLINE]user: I still have a question about VA health care. What are the things that I need to do to seek a restriction request?[NEWLINE]agent: For that, you are gonna need to go to your nearest VA health facility and have a private talk with the privacy officer.[NEWLINE][BOUNDARY][NEWLINE]user: There is needed any other request to get a health care for vets?[NEWLINE]agent: Not really. You don't need any other insurance to meet this requirement.[NEWLINE][BOUNDARY][NEWLINE]user: The health coverage is limited to some places?[NEWLINE]agent: Yes, that's right. That's were your medicare may pay for some other services you may need.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you need all this information?"}
{"id": "superseg_train_4510", "dialogue": "user: I would like to know, how you determine eligibility?[NEWLINE]agent: About copays?[NEWLINE]user: Yes![NEWLINE][BOUNDARY][NEWLINE]agent: You need any information?[NEWLINE]user: Yes.[NEWLINE]agent: You have informatioon about care enhanced eligibility status?[NEWLINE]user: No, I need it.[NEWLINE]agent: You have a problem to provide your income information?[NEWLINE][BOUNDARY][NEWLINE]user: I should?[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about additional information about VA mental health services. I'd rather speak with a psychologist. Is that even possible?[NEWLINE]agent: Yes, you can contact our Coaching into Care program to speak directly with a licensed psychologist or social worker, free of charge. They can provide information about mental health and VA services, as well as tips for how to begin the conversation about treatment with a loved one.[NEWLINE][BOUNDARY][NEWLINE]agent: Absolutely not.[NEWLINE][BOUNDARY][NEWLINE]user: About this information, if your income falls below limits, you are qualified for free VA health care and medications?"}
{"id": "superseg_train_4511", "dialogue": "user: Hello there, good afternoon. Look, i read the other day that i can apply for certain services on a chapter 36 thing from VA, How can i do that?[NEWLINE]agent: Well, first of all, you have to log in to your eBenefits account, and then follow the procedure.[NEWLINE]user: O.k, and what happens if i'm eligible?[NEWLINE]agent: If that so, we'll make sure to invite you to meet with a vocatioal Rehabilitation Counselor, who will work with you to map out a career path.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA benefits, do you have coverage or care for people who are at risk of homelessness? how can you help me?[NEWLINE]agent: There are programs like free health care and free limited dental care and we help you find resources in the community like homeless shelters.[NEWLINE]user: Is their a female Women Veteran's Program Manager?[NEWLINE]agent: Yes, we offer Women Veterans Program Managers and find the nearest one.[NEWLINE][BOUNDARY][NEWLINE]user: What are some more resources i could use?[NEWLINE]agent: You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services at this time?"}
{"id": "superseg_train_4512", "dialogue": "user: hi i need help about Employment benefits for dependent family members[NEWLINE]agent: of course, find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you can get educational and career guidance services provided by VR&E (also called Chapter 36)?[NEWLINE]user: Yes[NEWLINE]user: If you have any information about who qualifies for Educational and Career Counseling? What are the qualifications for receiving educational and career counseling?[NEWLINE]agent: You can get these services if one of the following is true, first  YouWill be discharged from active duty within 6 months,[NEWLINE]agent: You may be eligible for educational and professional advice if you meet both requirements.[NEWLINE]user: Should I depend on a veteran to opt for educational and vocational counseling services?[NEWLINE]agent: correct must be dependent on a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: and must I comply with The Post-9/11 GI Bill Chapter 33?[NEWLINE]agent: correct to be Eligible for a VA educational benefit, must include The Post-9/11 GI Bill Chapter 33[NEWLINE][BOUNDARY][NEWLINE]user: and how do i apply if the service member or veteran of your family is not yet using the benefits and services of VR&E?"}
{"id": "superseg_train_4513", "dialogue": "user: hi i need help about How do I apply?[NEWLINE]agent: You can apply online right now.[NEWLINE]agent: Is your service member or veteran still not using the benefits?[NEWLINE]user: Yes[NEWLINE]agent: If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Now regarding educational assistance for survivors and dependents, can financial benefits be offered to the wife of a veteran?[NEWLINE]agent: Yes, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can also find out if you're eligible for it.[NEWLINE][BOUNDARY][NEWLINE]user: also to find out if I can get educational and vocational counseling services provided by VR&E?[NEWLINE]agent: if you are Eligible for a VA educational benefit if you comply with The Post-9/11 GI Bill Chapter 33 among others[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent:  First, you ll need to apply for VR&E benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the VR&E program? What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with:Exploring your skills and interests, Charting a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: and should i be a disabled veteran?[NEWLINE]agent: if you are a dependent family member of a service member or a veteran with a service-related disability.[NEWLINE][BOUNDARY][NEWLINE]user: can I be dependent on a veteran?"}
{"id": "superseg_train_4514", "dialogue": "user: can you give me details of Employment benefits for dependent family members[NEWLINE]agent: Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]agent: Can I get Educational and Career Counseling services provided by VR&E?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask another question? Can I get educational and professional advice? How do I get more information about VR&E services?[NEWLINE]agent: You can watch a video we provide about VR&E Chapter 36 services.[NEWLINE][BOUNDARY][NEWLINE]agent:  You may be eligible for Educational and Career Counseling if you meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another concern about the advantages and services provided by VR&E. How do I submit my application?[NEWLINE]agent:  they may also apply online through eBenefits[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational counseling, plus help with :Exploring your abilities and interestssMapping out a path to employment[NEWLINE][BOUNDARY][NEWLINE]user: how do i find the subscription[NEWLINE]agent:  Go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?"}
{"id": "superseg_train_4515", "dialogue": "user: hi i need help about Employment benefits for dependent family members[NEWLINE]agent: Of course, it is important that you find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if You can get educational and career guidance services provided by VR&E (also called Chapter 36)?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what if the service member or veteran is not yet using VR & benefits and services?[NEWLINE]agent: If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sure, thanks for your attention but changing the subject. Are you your director of veteran women's programs?[NEWLINE]agent: Yes, we offer Women Veterans Program Managers and find the nearest one.[NEWLINE][BOUNDARY][NEWLINE]user: What are some more resources i could use?[NEWLINE]agent: You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services at this time?"}
{"id": "superseg_train_4516", "dialogue": "user: hi i need help on how do i apply?[NEWLINE]agent: You can apply online right now.[NEWLINE]agent: What if the service member or veteran in your family is not yet using VR&E benefits and services?[NEWLINE]user: If your family member's service or veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E benefits can I get?[NEWLINE]agent: You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment[NEWLINE]user: explore options towards employment? At this age, what I want the least is that and much less for my wife. Are you your director of veteran women's programs?[NEWLINE]agent: Yes, we offer Women Veterans Program Managers and find the nearest one.[NEWLINE][BOUNDARY][NEWLINE]user: What are some more resources i could use?[NEWLINE]agent: You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services at this time?"}
{"id": "superseg_train_4517", "dialogue": "user: How do I apply for Employment benefits?[NEWLINE]agent: You can apply online at this time.[NEWLINE]agent: Is the service member or Veteran in your family using VR&E benefits and services?[NEWLINE]user: No, at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if dependent family member of a Veteran  can get employment benefits?[NEWLINE]agent: You can find out if you are eligible and how to apply for career and educational counseling through VR&E as a dependent family member of a Veteran with service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What particular VR&E benefits are available?[NEWLINE]agent: You can gt education and vocation counseling and help with figuring out your abilities and interests.[NEWLINE][BOUNDARY][NEWLINE]user: To see if I qualify for VR&E benefits, where can I go to get more information?[NEWLINE]agent: You can watch a video we provide about VR&E Chapter 36 services.[NEWLINE][BOUNDARY][NEWLINE]user: How do we find out if we are eligible for Educational and Career Counseling?"}
{"id": "superseg_train_4518", "dialogue": "user: Hi. I want to know what I need to do to get some services.[NEWLINE]agent: For that you need to log in your eBenefits account.[NEWLINE]user: What happens if I am eligible?[NEWLINE]agent: In that case you'll need to get in contact with a vocational rehabilitation counselor.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for it?[NEWLINE]agent: You can do it right now, by online services.[NEWLINE]agent: It also apply any family member which be a veteran or a service member without benefits  yet.[NEWLINE]user: Alright, thanks. I don't have any other family member in that condition.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But talking about family, what can you tell me about benefits for dependents?[NEWLINE]agent: For dependents there are some benefits and services too.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about the qualifications for Educational and Career Counseling."}
{"id": "superseg_train_4519", "dialogue": "user: Hi, glad to be talking to you. I'm recently getting into this and wanted to know something about the VA Welcome kit, please.[NEWLINE]agent: Sure. VA Welcome kit can help guide you to the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: How can i see if i qualify for that?[NEWLINE]agent: Well, you have to pass a certain process for that.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Veterans Benefits? Do you have any social media accounts that I can follow?[NEWLINE]agent: Of course, we have those. You can search and follow us as Veterans Benefits on Facebook, Instagram and Linkedin.[NEWLINE][BOUNDARY][NEWLINE]user: I'll write them down right away. Look, lets say i get those VA benefits, but in certain moment i need to change the information related to it. Can i do that?[NEWLINE]agent: Of course you can. In your manage pension section inside VA.gov profile, you can do that. And it will update that information in every benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: Just great, thank. So, which form i would need to apply, then?[NEWLINE]agent: You just need to use the Veterans Pension online VA Form 21P-527EZ.[NEWLINE][BOUNDARY][NEWLINE]user: IN any case, how do i get information updates?"}
{"id": "superseg_train_4520", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: and if I am a caregiver, is there any benefit?[NEWLINE]agent: For Family Members Start with PDF Caregiver Benefits Apply for PDF Survivor Benefits[NEWLINE][BOUNDARY][NEWLINE]user: and how can the VA welcome kit help me?[NEWLINE]agent: The VA Welcome Kit can help guide you to the benefits and services you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: How can I download your VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: are you a veteran?[NEWLINE]user: Yes[NEWLINE]agent: Sure, Apply for VA Health Care PDF Start Mental Health Services PDF Request a Disability Rating PDF Apply for Education Benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what are the benefits?[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way for me to manage my Veteran's disability benefits?[NEWLINE]agent: Add or remove a dependentFind out how and when to add a dependent spouse, child, or parent to your VA disability benefits[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4521", "dialogue": "user: can you give me details of Print out your VA Welcome Kit[NEWLINE]agent: Whether you re just getting out of the service or you ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you ve earned. Based on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: how do i download the VA benefits and services guides[NEWLINE][BOUNDARY][NEWLINE]agent: the guide for veterans?[NEWLINE]user: yes[NEWLINE]agent: Apply for VA health care PDF Get started with mental health services PDF Apply for a disability rating PDF Apply for education benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for I would like to know what disability compensation pension benefits do I have? What VA payment information can I see when I log in?[NEWLINE]agent:  Disability compensations Pension benefitsEducation benefits[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact VA if I have other changes to my information?[NEWLINE]agent: Yes. It s important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment[NEWLINE]user: and if I have a disability rating of 30% or more"}
{"id": "superseg_train_4522", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: ok and how do I download our VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: For veterans?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: For family members?[NEWLINE]user: Yes[NEWLINE]agent: Get started with PDF caregiver benefits Apply for PDF survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: what things should I know about VA.gov?[NEWLINE]agent: Disability File a disability compensation claim for conditions related to your military service and manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do when I download your VA welcome kit?"}
{"id": "superseg_train_4523", "dialogue": "user: hi i need help about welcome kit VA[NEWLINE]agent: Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life[NEWLINE][BOUNDARY][NEWLINE]user: How do I download your VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: For veterans?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: For family members?[NEWLINE]user: Yes[NEWLINE]agent: Get started with PDF caregiver benefits Apply for PDF survivor benefits[NEWLINE][BOUNDARY][NEWLINE]user: What if the veteran has a service related disability?[NEWLINE]agent: See if you qualify for a housing grant to help you live more independently.[NEWLINE]user: And what should I present?[NEWLINE][BOUNDARY][NEWLINE]user: What would I need to do as it pertains to caregiver benefits if I get divorced?[NEWLINE]agent: In that case, you need to see how you can remove any dependent from your VA disability benefits.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4524", "dialogue": "user: Hi, how you doing. I'm a recent veteran, and was told that i could get some kind of introductory information. Is that right?[NEWLINE]agent: You're right. Now you have this condition, you may use the VA Welcome Kit, which can help to guide you to the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: And how exactly can i know more of these benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Is the information you look, for veterans?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Is for family members, then?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: O.k, then, you want me to guide you to exploring your benefits?[NEWLINE]user: Yeah, that would be nice, thanks. What can you tell about it, then?[NEWLINE]agent: Well, there is your option to file a disability compensation for conditions related to your military service, plus managing your benefits over time.[NEWLINE]user: Is there any chance i can get a housing?[NEWLINE]agent: Sure. you'll have to see if you're eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Does the welcome kit have the option to print it in black and white?"}
{"id": "superseg_train_4525", "dialogue": "user: Hello! I would like to get a welcome kit.[NEWLINE]agent: Of course. The welcome kit can help guide you to the benefits and services you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: Can I download the VA benefits and services guides?[NEWLINE][BOUNDARY][NEWLINE]agent: I am a veteran, does this apply to me?[NEWLINE]user: Yes absolutely.[NEWLINE]agent: You can to request the VA Health Care PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Is it convenient for me to explore VA.gov?[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about my VA disability benefits. Can I see the status of my VA disability benefits after I submit my application?[NEWLINE]agent: Yes, we can help you check your VA claim status.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, there you will get information on how to manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: Another note on the VA Welcome Kit, is the Benefits Guide private, or can I share it with my friends?[NEWLINE]agent: You can do it, it is not confidential information.[NEWLINE][BOUNDARY][NEWLINE]user: Will you help me if I have a service related disability?"}
{"id": "superseg_train_4526", "dialogue": "user: Hello and good morning to you. I recently got the veteran status and was given a veteran welcome kit. Could you point me out what can i do with that?[NEWLINE]agent: Sure, no problem. Congrats on your new status. Your VA welcome kit can be useful in order to guide you to the benefits and services you've earned. In that way, you can ge many advantages from your VA status.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that's pretty interesting. But, how can i know what kind of benefits and services are available? Are there any guides to get?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want some guide for veterans?[NEWLINE]user: No, not for that. I already know some things.[NEWLINE][BOUNDARY][NEWLINE]agent: Are interested in guides for your possible family members, then?[NEWLINE]user: No, neither that. I'll look for something related later.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, you would like to know more about your benefits via online?[NEWLINE]user: No, i don't need that right now. i checked something days ago.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Hey, sorry if this sounds trivia but, When i print my welcome kit guide, may i do that in black and white? or that's only allowed in color?[NEWLINE]agent: It isn't trivial at all. You can print your guide in black and white without any problem and share it.[NEWLINE]user: Oh, i see, so is totally my choice then. If i want it in color then, no problem, isn't?"}
{"id": "superseg_train_4527", "dialogue": "user: can you give me details of VA benefits for service members[NEWLINE]agent:  you 're serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay[NEWLINE]user: yes[NEWLINE]agent: you may be eligible for VA benefits both during service and after separation or retirement[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know! What disability benefits can you have with you?[NEWLINE]agent: You can get health care, compensation payments and treatment for PTSD[NEWLINE][BOUNDARY][NEWLINE]user: and I can get this from the VA?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event or your experience with the stressor is related to the PTSD symptoms and you meet certain requirements[NEWLINE]user: can you go through the requirements with me?[NEWLINE]agent: okay, do you have a stressor that happened during your service?[NEWLINE]user: no it didn't"}
{"id": "superseg_train_4528", "dialogue": "user: hi i need help about VA benefits for service members[NEWLINE]agent: Are you serving on active duty in the United States Uniformed Services, including the National Guard and Active Reserve with Federal Pay?[NEWLINE]user: Yes[NEWLINE]agent: then you may be eligible for VA benefits both during service and after separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing to know \u00a0contact the hotline. What other resources and assistance are available outside of VA?[NEWLINE]agent:  Start an online chats    Or call 800 - 273 - 8255[NEWLINE][BOUNDARY][NEWLINE]user: I wanna know more about the VA benefits. What is the Home Aid and Assistance program or subsidy, exactly?[NEWLINE]agent: It is an aid or housebound allowance. Check to see whether you're eligible for increased aid added to your monthly Veterans Pension payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the concept of a tax-free payment? Can I get a tax break as a veteran, through your program?[NEWLINE]agent: Thee is a monthly tax-free payment to veterans who got sick or injured during their service.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also ask what would need to be done to connect with other resources for veterans and those departing from active duty service?[NEWLINE]agent: Visit the Department of Defense website DoD Military OneSource\u00a0 Visit our mental health site for service members in transition\u00a0 Read about our commitment to supporting veterans in transition[NEWLINE]user: and what should I do if there is a mental health problem?[NEWLINE]agent: Get care now\u00a0\u00a0\u00a0\u00a0 If you need help with a specific mental health problem or are having trouble sleeping, control your anger, or adjust to civilian life, you are not alone.[NEWLINE][BOUNDARY][NEWLINE]user: and what things can I find on this page?"}
{"id": "superseg_train_4529", "dialogue": "user: How do I receive VA benfits?[NEWLINE]agent: Do you serve in the U.S. uniformed services including active National Guard and Reserve?[NEWLINE]user: Yes, I am an active duty member of the U.S. uniformed services.[NEWLINE]agent: Then it looks like you are eligible for VA benefits during service and after retirement.[NEWLINE]user: Will I be eligible for VA benefits as a technical member or traditional member of the National Guard and Reserve?[NEWLINE]agent: Yes, you could be eligible for some benefits as a technical member of the National Guard and Reserve; which you will learn about in your required Transition Assistance Program.[NEWLINE]user: The reason I'm asking is that I wanted to plan my burial. I feel like a burden and would like to take care of everything before I have to go. Do you think he could be buried in a national veterans cemetery? Since I honestly do not find more sense to live after having killed so many men[NEWLINE]agent: Of course. You can apply to find out in advance if you can be buried in a VA national cemetery. This is called a pre-need determination of eligibility and it can help make the burial planning process easier for your family members in their time of need.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. And who is eligible for such a burial?[NEWLINE]agent: A Veteran who didn't receive a dishonorable discharge when you separated from the military, or the spouse or dependent child of a service member or Veteran, even if the service member or Veteran has already passed away.[NEWLINE]user: But if I had fallen in battle, my wife wouldn't have had to apply for my burial?[NEWLINE]agent: Correct. If a service member dies on active duty, they're eligible for burial without a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Do you perhaps have number I could call? I find it a bit difficult to write all this."}
{"id": "superseg_train_4530", "dialogue": "user: I would like to get information VA benefits for service members.[NEWLINE]agent: What would you like to know?[NEWLINE]user: I am an active National Guard.[NEWLINE]agent: Perfect. You are eligible for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out an easier way to change my VA direct deposit information, is there?[NEWLINE]agent: Yes, you can change your direct deposit information by mail or phone.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do it by mail?[NEWLINE]agent: Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  You can Download VA Form 24 - 0296 PDF and mail in the completed form.[NEWLINE][BOUNDARY][NEWLINE]user: and also do I need to inform you of other changes in my life that could affect my compensation or do you guys know somehow?[NEWLINE]agent: If you have a disability rating of 30% or higher. You may be able to add eligible dependents to your VA disability compensation to get a higher payment. Find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: So I should keep my info updated right?[NEWLINE]agent: You need to keep your contact information updated so we can send you information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE]user: you need my new address?"}
{"id": "superseg_train_4531", "dialogue": "user: I need to know about VA benefits for service members.[NEWLINE]agent: Are you active duty?[NEWLINE]user: Yes[NEWLINE]agent:  you may be eligible for VA benefits both during service and after separation or retirement[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out what benefits I am eligible for?[NEWLINE]agent: Yes, a Premium My HealtheVet account will do just fine.[NEWLINE][BOUNDARY][NEWLINE]user: So... if I use this tool, will my private information be safe?[NEWLINE]agent: Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.[NEWLINE]agent: Do you want to print or download anything from the website?[NEWLINE]user: No, not at all. That was never my intention.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But tell me, can I somehow contact you if I have more questions?"}
{"id": "superseg_train_4532", "dialogue": "user: Hello, I'd like to learn more about VA benefits for service members. What can you tell me?[NEWLINE]agent: Are you serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay?[NEWLINE]user: No, I'm not serving at the moment.[NEWLINE]agent: Are you a  traditional or technical member of the National Guard and Reserve?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case you may also be eligible for some VA benefits. We can help you find out which benefits you may qualify for and when to apply. You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: At the very least, I have a lot of options. Look, if I retire, I'd like to research during that period. Do I have to apply within a certain time frame?[NEWLINE]agent: That's correct. TO apply for Chapter 36, Educational and career counseling, you'll need to apply between 6 months before and 1 year after separation. As you are a active-duty service member, it easily applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about being active-duty. Do you have any insurance-related options?[NEWLINE]agent: Of course. We have some life insurance options that you can explore for you and your family. You can even manage those online.[NEWLINE][BOUNDARY][NEWLINE]user: That's wonderful. Because i'm still on service, could you tell what kind of benefits can i get, please?[NEWLINE]agent: Well, not only while you're in active duty but after you retire as well. For example, you can access the GI Bill and other education benefits to help you pay school or training.[NEWLINE]user: Ok, that's good. And those benefits can be transferred to my spouse?"}
{"id": "superseg_train_4533", "dialogue": "user: How do I get VA benefits?[NEWLINE]agent: Are you serving on active duty in the United States uniformed services?[NEWLINE]user: No, I am not serving at this time.[NEWLINE]agent: Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: No, I am not a traditional member of the National Guard and Reserve.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there help for mental health care?[NEWLINE]agent: If you need support for a specific mental health problem, having problems sleeping, or having problems controlling your anger we offer free care.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the  Educational and Career Counseling benefits. Is there any other way to apply for these benefits than via the internet?[NEWLINE]agent: You can also do it by mail. You just need an educational/vocational counseling application VA form 28-8832.[NEWLINE][BOUNDARY][NEWLINE]user: How can i access free mental health services through the VA right away?[NEWLINE]agent: You can call or walk into any VA medical center anytime, day or night or during clinic hours.[NEWLINE]user: I need the number for those with hearing loss."}
{"id": "superseg_train_4534", "dialogue": "user: Hello, I'd like to learn more about VA benefits for service members.[NEWLINE]agent: Are you serving on active duty then?[NEWLINE]user: No, I'm not serving. I wanted to ask some questions for my uncle, he isn't good with computers.[NEWLINE]agent: Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: Yes, I am a technical member of the National Guard.[NEWLINE]agent: In that case you may also be eligible for some VA benefits. You can learn about these benefits in your required Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for student and career counseling. Wait, I'm confused. Can my wife at least get education benefits then?[NEWLINE]agent: Yes, that's possible. Your dependent family members may be eligible for Educational and Career Counseling and other support through the Vocational Rehabilitation and Employment program.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this  VA Support for Veteran?[NEWLINE]agent: You may qualify to register as a service - disabled Veteran - owned small business.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about service members and Veterans with service-connected disabilities, do you think I would qualify to use it?"}
{"id": "superseg_train_4535", "dialogue": "user: hi i need help about GI Bill and other educational benefits[NEWLINE]agent: About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.[NEWLINE]agent: Do you want to know what to do After submitting the application?[NEWLINE]user: do not[NEWLINE]agent: Want to know How to apply for the GI Bill or other VA education and training benefits?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know if you are eligible for the GI Bill or other VA educational benefits?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What Other VA benefits and services do you offer?[NEWLINE]agent: VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to update the VA if there are changes on my personal information?[NEWLINE]agent: Yes, it's important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment.[NEWLINE][BOUNDARY][NEWLINE]user: Well, and if I have to change my address in the future, where can I make this change of information?"}
{"id": "superseg_train_4536", "dialogue": "user: hi i need help about GI Bill and other educational benefits[NEWLINE]agent: want to know about the benefits of GI Bill?[NEWLINE]agent: and want to know what to do after submitting the application?[NEWLINE]user: do not[NEWLINE]agent: want to know How to request the GI Bill?[NEWLINE]user: Yes[NEWLINE]user: what is eligibility?[NEWLINE][BOUNDARY][NEWLINE]user: Another query regarding Educational and Career Counseling? Is it possible to obtain educational and professional advice from VA?[NEWLINE]agent: You may be able to obtain educational and professional advice, also called Chapter 36, if you will be discharged from active duty within 6 months. s You may also qualify for these services if you separated from active duty no more than 1 year ago, did not receive a dishonorable discharge, and qualified as a Veteran for educational assistance under a VA educational program....[NEWLINE][BOUNDARY][NEWLINE]agent: Eligibility See if you are eligible for the GI Bill or other VA educational benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about VA education and training benefits. What advantages does this program provide?[NEWLINE]agent: VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to enter the program?[NEWLINE]agent: you must fill out the Educational Forms and Resources Download the VA Educational Benefit Forms,[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to enter other programs?"}
{"id": "superseg_train_4537", "dialogue": "user: I'm interested in more information and VA resources[NEWLINE]agent: I can help you Learn about VA education benefits programs and compare GI Bill benefits by school.[NEWLINE][BOUNDARY][NEWLINE]agent: What other benefits and services are available?[NEWLINE]user: no don't need other info.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need to know how the GI bill works,[NEWLINE]agent: I can  assist with Learning how the GI Bill works and explore your options to pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: Who are these benefits for?[NEWLINE]agent:  VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling Learn how to apply for and manage the education and training benefits you 've earned[NEWLINE][BOUNDARY][NEWLINE]user: What about post 9/11 available benefits?[NEWLINE]agent: Yes you can See how much of your GI Bill benefits you have left to help pay for school or training[NEWLINE]user: Can I change my GI Bill school or program?[NEWLINE][BOUNDARY][NEWLINE]user: One more question about  GI Bill benefits, what if I am a dependent of a Veteran or service member?[NEWLINE]agent: You will need to submit a Dependents Request for Change of Program or Place of Training VA Form 22-5495 online.[NEWLINE][BOUNDARY][NEWLINE]agent: You can Request a change to use a different GI Bill program or to transfer your benefits to a new school or training program.[NEWLINE]user: Yes, of course. Now I need to inquire about educational opportunities for veterans. How can I confirm my enrollment in school?"}
{"id": "superseg_train_4538", "dialogue": "user: I would like to obtain information related to training services.[NEWLINE]agent: Benefits are related to needs such as paying for college tuition, finding the right school or training program, and getting professional advice.[NEWLINE][BOUNDARY][NEWLINE]agent: What information can I get on this page?[NEWLINE]user: Manage your Veterans Education Benefits.[NEWLINE]agent: Can I download more information?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about Vocational Rehabilitation and Employment Assistance. What are the steps for submitting an online application?[NEWLINE]agent:  Sign in to your eBenefits account.Select Apply.Click Vocational Rehabilitation and Employment Benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the other VA benefits and services. Can you assist me in finding employment?[NEWLINE]agent: Yes, you are in the right place.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me to know additional information regarding the benefits of GI Bill and the programs they offer?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]user: I see that yellow tape program as I do to get more information about it. I would like to know your gi bill comparison tool.[NEWLINE]agent: I invite you to learn about educational programs and compare benefits by school.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to get more information.[NEWLINE]agent: Absolutely, ask me a question online.[NEWLINE][BOUNDARY][NEWLINE]user: I'll call 711."}
{"id": "superseg_train_4539", "dialogue": "user: I would like information about education and training benefits.[NEWLINE]agent: Sure. We have benefits to VA education benefits help Veterans, service members, and their qualified family.[NEWLINE][BOUNDARY][NEWLINE]user: On this page I can to get information?[NEWLINE]agent: Yes, all information and resources that you need.[NEWLINE]user: I'd like to ask another question regarding the VA education benefits. What are their basis in order for me to be considered in this benefits?[NEWLINE]agent: Are you enrolled in an educational program for half - time or more?[NEWLINE]user: no, less than that[NEWLINE]agent: If that is the case then you are not eligible since you don't meet one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: what kind of help can I get if I take more classes?[NEWLINE]agent: You would get money to pay for a tutor[NEWLINE][BOUNDARY][NEWLINE]user: what are they types of things I would need to do to get help paying if I ever get eligible?"}
{"id": "superseg_train_4540", "dialogue": "user: Hey there. I'm a veteran, but I'm thinking into go back to school. I would like to know if there is any benefit that could help me with this?[NEWLINE]agent: OK, no problem.  For that we can offer you the GI Bill benefit, which will you to explore your options to pay for school or training.[NEWLINE]agent: All that after you apply for it. Have yyou ever apply for any of this programs?[NEWLINE]user: Yes, I have applied for some of the programs before, I know I'll have to wait certain period of time.[NEWLINE][BOUNDARY][NEWLINE]user: But I was wondering, which is the institution in charge of all this programs and if they got some news bulletin or something?[NEWLINE]agent: The Veteran benefits administration is the one in charge and they send email updates, which can be received by you.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about VEAP benefits. What is the maximum number of months of benefits I will get, and how long do I have to use them?[NEWLINE]agent: we ll automatically refund it to you.[NEWLINE][BOUNDARY][NEWLINE]user: how to be sure that I will be approved for the program[NEWLINE]agent: Ask them to complete VA Form 22 - 1999, Enrollment Certification, and send all the forms to us.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?"}
{"id": "superseg_train_4541", "dialogue": "user: I want to know about VA education benefits[NEWLINE]agent: VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling. You can find out how to apply for and manage the education and training benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know some of the things you can do on the site?[NEWLINE]user: yes, I'm looking for anything that can help[NEWLINE]agent: Okay, you can get GI Bill and other education benefits, manage your Veterans education benefits, and look at more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about other resources on education benefits?[NEWLINE]agent: We have the GI Bill Comparison Tool. You can learn about VA education benefits programs and compare GI Bill benefits by school.[NEWLINE][BOUNDARY][NEWLINE]user: ok, do you have more about other services like transitioning?[NEWLINE]agent: We have VA transition assistance. You can learn about VA benefits available to you and your family as you transition out of active - duty, National Guard, or Reserve service.[NEWLINE][BOUNDARY][NEWLINE]user: and you can help me with applying for benefits?[NEWLINE]agent: Yes, Learn how to apply for and manage the education and training benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with restoring GI Bill benefits?[NEWLINE]agent: Yes we can help restore your GI Bill benefits. If your school closed or your program ended because of a change in VA regulations or a new law, you can apply to have your GI Bill benefits restored.[NEWLINE][BOUNDARY][NEWLINE]user: will you help me with how to use my GI BIll to pay for school?[NEWLINE][BOUNDARY][NEWLINE]user: Sure, now I would like to ask, what are the post 9/11 GI Bill Benefits? Can these benefits be passed on to someone else?[NEWLINE]agent: That is correct. If yu have some of these benefits unused, it could pass to your spouse or dependents.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4542", "dialogue": "user: How can i find out more information and resources about GI Bill and VA education benefits?[NEWLINE]agent: You can use the GI Bill Comparison ToolLearn about VA education benefits programs and compare GI Bill benefits based on the school you choose.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, not at this time,, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can i get support for a small business as a veteran?[NEWLINE]agent: Yes, there is a Veteran-owned small business support and all you need to do is register.[NEWLINE][BOUNDARY][NEWLINE]user: Now, when it comes to my eligibility for education benefits through the DEA program.What are the prerequisites?[NEWLINE]agent: Is permanently and totally disabled due to a service - connected disability[NEWLINE]user: not[NEWLINE]agent: Died while on active duty or as a result of a service - connected disability[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I qualify for both DEA and the Fry Scholarship?"}
{"id": "superseg_train_4543", "dialogue": "user: I need information on educational and career counseling.[NEWLINE]agent: I can help you  Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services.You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Who s eligible for Educational and Career Counseling?[NEWLINE]agent: You Will be discharged from active duty within 6 months,[NEWLINE]agent: Are you wanting to see if you are eligible?[NEWLINE]user: Yes I am[NEWLINE]agent: If you are the dependent of a veteran you may also qualify for education and career counseling.   I can help you learn more about employment benefits for dependents,[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: Counseling to help you decide which civilian or military jobs you wants to help you find a training program or jobs  Educational and Career Counseling[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online?[NEWLINE]agent: Go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I want a civilian job?"}
{"id": "superseg_train_4544", "dialogue": "user: Good morning, i'm thinking about get into some education, I heard you can offer some benefits for veterans so, how ca i get them?[NEWLINE]agent: Well, first of all, you'll have to apply for Vocational Rehabilitation and Employment benefits. After that, you'll be assigned a Counselor to work with.[NEWLINE][BOUNDARY][NEWLINE]user: O.k so there's a process behind that. It makes sense. In any case, can i apply using mail?[NEWLINE]agent: Sure, you can do that. Just download VA Form 28-8832 for Educational / Vocational Counseling Application and fill it out.[NEWLINE]agent: Do you want to know what happens if you qualify?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good, If you qualify, we'll invite you to an orientation session at a VA regional benefit office near you.[NEWLINE][BOUNDARY][NEWLINE]user: Pretty simple but effective. So, to be sure, if i qualify, i'll get an invitation, right?[NEWLINE]agent: That's correct, that's how it is.[NEWLINE][BOUNDARY][NEWLINE]user: Which benefits brings me to be qualified?[NEWLINE]agent: Well, you get counseling to help you decide which civilian or military jobs you want; Also, you get help to find a training program or job, besides Educational and career counseling.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Sorry for this, but i think i didn't start well this conversation. Could you tell me how can i apply for this counseling in first place.[NEWLINE]agent: Don't worry. You may be eligible for this if you're leaving active service soon or if you have been discharged within the past year or if you are the dependent of a veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i go to get more information to help me decide?"}
{"id": "superseg_train_4545", "dialogue": "user: dsafe[NEWLINE]agent: No problem. You need to find out how to apply for the VA chapter 36 benefit, related to get free education and career counseling services for veterans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get this services?[NEWLINE]agent: To get access to this services you need to be discharged in the next 6 months from your active duty.[NEWLINE][BOUNDARY][NEWLINE]user: There are any other way to apply for this benefits besides internet?[NEWLINE]agent: You can also do it by mail. You just need an educational/vocational counseling application VA form 28-8832.[NEWLINE]agent: Fill it and send it.[NEWLINE]user: Alright. I'll have to search for it. I don't know if I qualify for this yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can make me eligible for this?[NEWLINE]agent: For this, you need to accomplish with the request of be discharged from active duty within 6 months.[NEWLINE]user: What happens for people who is dependent of veterans?[NEWLINE]agent: There is no problem in that case you may also qualify for educational and career counseling.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, which are the steps to follow to get this?"}
{"id": "superseg_train_4546", "dialogue": "user: I need information on educational and career counseling.[NEWLINE]agent: I can assist you with how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services. You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements to be eligible for educational and career counseling?[NEWLINE]agent: You can get these services if one of the following is true, first  YouWill be discharged from active duty within 6 months,[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am eligible?[NEWLINE]agent:  we'll invite you to an orientation session at your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: Counseling to help you decide which civilian or military jobs you wantsto help you find a training program or job[NEWLINE][BOUNDARY][NEWLINE]user: I need to be discharged within 6 months from active duty to get services?[NEWLINE]agent: Yes that is one criteria we look at.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply by mail?[NEWLINE]agent: Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832.Download VA Form 28 - 8832 PDF[NEWLINE]agent: Do you need to find out if you are eligible?"}
{"id": "superseg_train_4547", "dialogue": "user: afsdsaf[NEWLINE]agent: Yes, sure. No problem. You need to apply for vocational rehabilitation and employment benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for this benefits?[NEWLINE]agent: To apply to this you need to be about to leave active service soon if you have been discharged within the past year or if you are dependent of a veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I see, that's very interesting. The only way  to apply to this is by the web?[NEWLINE]agent: No, not really. You can also use the mail  for your application. You need an educational/vocational counseling application VA form 28-8832, which you have to download.[NEWLINE]agent: Would you you like to apply for this program?[NEWLINE]user: Yes, I'm very interested in the subject, but I still have some questions for you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: OK, What happens when you apply for this program?[NEWLINE]agent: If you are eligible for this, we'll invite you to a orientation session at your nearest VA regional benefit office, so you can get more information.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's very nice. And what other information do I need to apply correctly?"}
{"id": "superseg_train_4548", "dialogue": "user: How do I get education and career counseling through the VA?[NEWLINE]agent: You can get these benefits by applying for Vocational Rehabilitation and Employment benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail?[NEWLINE]agent: You would need to fill out an Educational/Vocational Counseling Application VA Form 28-8832 after you download it.[NEWLINE]agent: Do you know what happens after you qualify?[NEWLINE]user: No, I do not know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do I apply by mail?[NEWLINE]agent: Mail the completed form to the nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get more information about the VR&E services?[NEWLINE]agent: You can watch a video we provide about VR&E Chapter 36 services.[NEWLINE][BOUNDARY][NEWLINE]user: I see, I have another question related to obtaining educational and vocational counseling services provided by VR&E, are there any benefits that are directly related to the school?"}
{"id": "superseg_train_4549", "dialogue": "user: Good morning, please i need information about educational counseling?[NEWLINE]agent: Sure. You have to know that you may be eligible for educational and career counseling services if you're leaving active service soon. IT applies even if you've been discharged within the last year or if you're dependent of a veteran.[NEWLINE]user: OK, then if i meet those requirement, i may be able to get those services for free, right?[NEWLINE]agent: That's correct. IF you qualify, then you can access those services for free.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i understand. So, can you tell me again who's eligible for this?[NEWLINE]agent: Well, for example. you can access this if you are going to be discharged from active duty within 6 months.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, it's a prudential time frame. If i can't o don't like to apply online, may i apply via mail?[NEWLINE]agent: Sure. For that, you have to download VA Form 28-8832 and fill it out.[NEWLINE]agent: Do you want to know what happens if you qualify?[NEWLINE]user: No, don't think i need that for now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Going back to the online process, How do i apply through there?"}
{"id": "superseg_train_4550", "dialogue": "user: can you give me details of Educational and Career Counseling[NEWLINE]agent:  Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services. You may be eligible if you re leaving active service soon, if you ve been discharged within the past year, or if you re the dependent of a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for educational and professional advice?[NEWLINE]agent: you may also qualify for Educational and Career Counseling. Learn more about employment benefits for dependents[NEWLINE][BOUNDARY][NEWLINE]user: what are the steps to apply online[NEWLINE]agent:  Sign in to your eBenefits account.Select Apply.Click Vocational Rehabilitation and Employment Benefits[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?[NEWLINE]agent: Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832. Download VA Form 28 - 8832 PDF[NEWLINE]agent: do you qualify[NEWLINE]user: yes[NEWLINE]agent:  we ll invite you to an orientation session at a VA regional benefit office near you.[NEWLINE]user: What should I complete by mail?"}
{"id": "superseg_train_4551", "dialogue": "user: can you give me more information and resources[NEWLINE]agent: How much life insurance do I need?[NEWLINE]user: yes[NEWLINE]agent: Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need[NEWLINE][BOUNDARY][NEWLINE]user: how to manage my policy and benefits[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, also, you mentioned that there are two ways to access the VA life insurance policy online, by any chance are there more ways?[NEWLINE]agent: Certainly, there is. Aside the earlier, you also can go online to find out more information about your plan and renewal options depending of which plan do you have.[NEWLINE][BOUNDARY][NEWLINE]agent:  Access your policy onlineFind out how to check your policy 's status, update your information, or pay your premium online[NEWLINE]user: This reminds me that I have some things to update and are old. How do I update the benefits?[NEWLINE]agent: Update your beneficiariesKeep the information up to date about who you want to receive your insurance proceeds.This will make it easier for your family members to file a claim in their time of need[NEWLINE][BOUNDARY][NEWLINE]user: What other VA benefits and services are there?[NEWLINE]agent: Burial benefits and and memorial itemsGet help planning a burial, order a headstone or other memorial item, and apply for survivor and dependent benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is VA life insurance"}
{"id": "superseg_train_4552", "dialogue": "user: I need more information and resources on life insurance.[NEWLINE]agent: Do you need to figure how much life insurance you need?[NEWLINE]user: Yes[NEWLINE]agent: You can Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE][BOUNDARY][NEWLINE]user: What all can I do?[NEWLINE]agent: Get VA life insurancesManage your policy and benefit and More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: Can I get and download forms?[NEWLINE]agent: Yes you can download the forms you need to apply for and manage your life insurance benefits.[NEWLINE]user: I'd like to ask you another question about life insurance for veterans. Is it necessary for me to file for these benefits when I'm disabled?[NEWLINE]agent: You ll need to apply for these benefits as soon as possible after becoming totally disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Who can request the expedited benefits service?[NEWLINE]agent: Only the insured service member or Veteran may apply for accelerated benefits. but In the case of a terminally ill spouse.[NEWLINE]user: Accelerated benefits for terminally ill policyholders"}
{"id": "superseg_train_4553", "dialogue": "user: Hello. I want to get some information on life insurance for vets.[NEWLINE]agent: VA life insurance offer financial security for veterans and service members and closest family members.[NEWLINE][BOUNDARY][NEWLINE]agent: On this site you can find information for what you need.[NEWLINE]user: What kind of information I can found here?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: there is especific information?[NEWLINE]agent: Yes, you can information of how to get VA life insurance, manage your policy and benefits and more information.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about life insurance mortgages. What types of life insurance benefits are available via vmli?[NEWLINE]agent: you could count Up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage[NEWLINE][BOUNDARY][NEWLINE]agent: it's important that you know the important details about VMLI[NEWLINE]user: what are the details?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements[NEWLINE]agent: Do you have a serious disability that we have concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: Did you receive a SAH Specially Adapted Housing grant to buy, build or make changes like installing ramps or widening the doors of a home so you can live more independently?[NEWLINE]user: not"}
{"id": "superseg_train_4554", "dialogue": "user: I need some information about VA Life Insurance, what resources and information is available to me?[NEWLINE]agent: Do you know how much life insurance you need?[NEWLINE]user: No I am not sure how much insurance I need, that is why I am looking for more information?[NEWLINE]agent: If you have a policy you can manage your police online.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I'd like to know if I'm qualified for Veterans Group Life Insurance. Is it possible that you'll be eligible to get VGLI if you meet at least one of the criteria?[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: not[NEWLINE]agent:  Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days[NEWLINE]user: yes[NEWLINE]agent: Yes It is possible that you can obtain VGLI you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What life insurance benefits can I get with VGLI?[NEWLINE]agent:  $ 10,000 to $ 400,000 in life insurance benefits, based on the amount of SGLI coverage you had when you left the military[NEWLINE]user: When I leave the army, what should I do?"}
{"id": "superseg_train_4555", "dialogue": "user: Hey, what's going on? Everything all right?..Please, i've been viewing information about veteran's life insurance, but need more. Could you help me on that?[NEWLINE]agent: Have you already made calculations about your insurance's possible amount?[NEWLINE]user: No, i hadn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i can wait. Meanwhile, can you answer me something? A friend of mine request a life insurance and got rejected, What can he do about it?[NEWLINE]agent: No problem. If he received a denial letter for Traumatic Injury Protection Life Insurance benefits, then he ca appeal it filing a Form 8600A. When he files, let him know that he must use the date of the rejection.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about VA insurance, can you help me if I need to send in more documents?[NEWLINE]agent: We can help you upload documents online to support your initial claim, but please note that you can't upload documents online to support an appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do to ensure that my VA life insurance has more coverage? What other advantages and facilities will VA provide?[NEWLINE]agent: There are a set of additional benefits and services that VA can offer to you. One of them would be burial benefits and memorial items, plus possible survivor and dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question. for finish. and what VA life insurance options?[NEWLINE]agent: as Service Members Group SGLI Life Insurance Get group life insurance while serving.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, sounds like something a little extreme but it is relevant. Oh well, besides that, Do you have a list of conditions that can't be covered by insurance policy?[NEWLINE]agent: Well, certainly, there could be some. You'll have to check what medical condition could make you uninsurable and ways to make sure you get covered.[NEWLINE]user: O.k. so, based on your answer, there is a list, i guess?"}
{"id": "superseg_train_4556", "dialogue": "user: Yes. I hope you can. I want to know more about the life insurance for veterans.[NEWLINE]agent: Well, which kind of questions do you have?[NEWLINE]user: I was wondering how do I know how much  insurance do I need?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: An which others benefits there are related to burials?[NEWLINE]agent: There are burial benefits and memorial items, which helps you on planning a burial, order a headstone or any other memorial item you may need.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me of how do I get an insurance?[NEWLINE]agent: The insurance you'll receive or you can apply depends on which do you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: On this site is possible to find information about how to manage the benefits?[NEWLINE]agent: Yes, we provide information about how to get the life insurance and also how to manage it.[NEWLINE]user: Got it. Another question about VA Insurance options and eligibility, if I am disabled due to injury or illness caused or made worse by my active duty?[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, for VA Life Insurance, can you give me more information about the management of the benefits and planning?[NEWLINE]agent: Beneficiaries can get counseling and online preparation in a VA life insurance plan.[NEWLINE][BOUNDARY][NEWLINE]user: And how do you know how much insurance do I need?"}
{"id": "superseg_train_4557", "dialogue": "user: Hello, can you tell me about your life insurance for veterans?[NEWLINE]agent: Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What exactly can I find on this page of yours?[NEWLINE]agent: You can get VA life insurance, manage your policy and benefits, or find more information and resources.[NEWLINE]user: ok and what is the prudent time to apply for this life insurance?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ARe there options for life insurance if I'm disabled?"}
{"id": "superseg_train_4558", "dialogue": "user: Hello! I would like to obtain information about insurance life.[NEWLINE]agent: Sure. Life insurance can offer financial security for Veterans, service members, and their spouses and dependent childrens.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more info?[NEWLINE]user: Yes, I would like to get all the information.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could I get insurance?[NEWLINE]agent: Yes, we have multiple options.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to read your insurance policies.[NEWLINE]agent: You can get information online.[NEWLINE][BOUNDARY][NEWLINE]user: Do they have benefits for extreme situations?[NEWLINE]agent: Benefits for totally disabled or terminally.[NEWLINE][BOUNDARY][NEWLINE]user: What about financial planning?[NEWLINE][BOUNDARY][NEWLINE]user: What am I able to do with the online portal of VA?[NEWLINE]agent: You can use your online portal to:\u00a0\u00a0 check the status of your policy to make sure it is up to date\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage s\u00a0\u00a0\u00a0 Learn about your plan and renewal options.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4559", "dialogue": "user: Hi! I'm looking for information on life insurance.[NEWLINE]agent: Sure, life insurance can offer financial security for veterans, service members and their families.[NEWLINE][BOUNDARY][NEWLINE]agent: On this page you can get more information on this topics.[NEWLINE]user: Which kind of information can I found?[NEWLINE]agent: You'll find how to get a VA life insurance and how to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about how to get a VA life insurance.[NEWLINE]agent: You will get a life insurance according to your eligibility.[NEWLINE]user: Is there any kind of counseling?[NEWLINE]agent: You will get financial counseling and online so you will get preparation.[NEWLINE]user: what happens if my disability makes me unable to work?[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, another thing, about the waiver of premiums for policyholders who are totally disabled? How do I apply for benefits?[NEWLINE]agent: [39] fill out and sign a Claim for Disability Insurance VA Form 29 - 357.s   [40] Mail it to the address listed on the form.   [41] Download VA Form 29 - 357 PDF[NEWLINE][BOUNDARY][NEWLINE]agent: We'll find out how extreme is your case, so you be able to receive your benefits early.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know about a telecommunication for the deaf, I have some hearing issues."}
{"id": "superseg_train_4560", "dialogue": "user: Is there more information about how much life insurance I need?[NEWLINE]agent: Are you looking for life insurance?[NEWLINE]user: No, I am not looking for life insurance at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I learn about SGLI Online Enrollment System?[NEWLINE]agent: You can follow us on Veterans Benefits Administration Facebook, Instagram, and Linkedin.[NEWLINE][BOUNDARY][NEWLINE]user: Ok and when I access my VA life insurance policy online, can I check the status of my policy there and what more functions can I do online?[NEWLINE]agent: You can use your online portal to:\u00a0\u00a0\u00a0 Check the status of your policy to make sure it is up to date.\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage\u00a0\u00a0 Learn about your plan and renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: to learn about Life Insurance, Other benefits and services and More information and resources about VA, what number can I call you?[NEWLINE]agent: You can call Support for SGLI or VGLI t 800-419-1473; other VA life insurance programs 800-669-8477; or call MyVA311 for help 844-698-2311[NEWLINE][BOUNDARY][NEWLINE]user: Okay, then. Now, regarding my VA lab. Can I  see my lab test results?[NEWLINE]agent: Yes! You can view them, download, or print them.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, to have more knowledge. What is the SGLI online registration system?[NEWLINE]agent: SGLI Online Enrollment System or SOES is our online enrollment system for Servicemembers Group Life Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get updates?[NEWLINE]agent: Veterans benefits sends update via email.[NEWLINE][BOUNDARY][NEWLINE]user: What is the truth about Special dividend rumors?"}
{"id": "superseg_train_4561", "dialogue": "user: Hey there I'm looking for more information.[NEWLINE]agent: Sure thing. It's related to life insurance?[NEWLINE]user: Yes, I want to know how much do I need.[NEWLINE]agent: No problem. To know how much life insurance you need we need to calculate it.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now forVeterans Mortgage Life Insurance.  are there any requirements?[NEWLINE]agent: YesDo you have a severe disability that we ve concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: Received a Specially Adapted Housing SAH grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: yes[NEWLINE]agent: Have the title of the home?[NEWLINE]user: yes[NEWLINE]agent: Have a mortgage on the home?[NEWLINE]user: yes[NEWLINE]agent: Are under 70 years old?[NEWLINE]user: yes"}
{"id": "superseg_train_4562", "dialogue": "user: I need some information on VA life insurance.[NEWLINE]agent: Do you know how much life insurance you'll need?[NEWLINE]user: No. I don't know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my beneficiaries on my policy?[NEWLINE]agent: Yes. It's very important to keep your beneficiaries information up to date, so that your loved ones can file a claim more easily when needed.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding the VA Insurance options and what are the requirements to be eligible. How can I know that I'm qualified for the life insurance program?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI.  You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you re disabled because of an injury or illness caused or made worse by your active service,[NEWLINE][BOUNDARY][NEWLINE]user: I am glad to know it, you know all the details of those benefits, I would like to obtain more detailed information from tpdps the benefits they offer[NEWLINE]agent: You can learn more about other VA benefits such as burial benefits on our website. You can also apply for survivor or dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Besides, I still don't really understand. how the service is administered[NEWLINE]agent: there is the program Manage your health and benefits[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about policy and benefits. I received a letter denying my claim for Traumatic Injury Protection Life Insurance benefits. Can I file an appeal?[NEWLINE]agent: Absolutely. You can file a TSGLI appeal VA Form SGLV 8600A. Be sure to file your appeal by the date given in your denial letter.[NEWLINE][BOUNDARY][NEWLINE]user: I have Diabetes. Will this make it more difficult for me to obtain private life insurance?"}
{"id": "superseg_train_4563", "dialogue": "user: I have questions about VA life insurance.[NEWLINE]agent: I'd be happy to assist you with any questions that you have. Do you know how much life insurance that you will need?[NEWLINE]user: No, I don't. I need help figuring this out.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I connect with the Veterans Benefits Administration through social media?[NEWLINE]agent: Yes, you can connect with the Veterans Benefits Administration through many social media channels including Facebook, Instagram, and LinkedIn.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any experience with this form of insurance? Does S-DVI last for up to two years or longer?[NEWLINE]agent: beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: Are they responding to questions on social media right away?  I was thinking about enrolling for SGLI. How can I get in touch with them?[NEWLINE]agent: You can use their SGLI Online Enrollment System to ask any questions that you may have.[NEWLINE][BOUNDARY][NEWLINE]user: How would I use the online tool for SGLI enrollment?[NEWLINE]agent: Gladly. To use this tool, you'll need to have either a free Premium My HealtheVet account or a free Premium DS Logon account used for eBenefits and milConnect.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please provide me the contact number for the Service members Group Life Insurance?[NEWLINE]agent: Yes, for questions about SGLI, you can call 1-800-419-1473.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get a rejection letter for Traumatic Injury Protection Life Insurance?[NEWLINE]agent: In the event that you receive a denial letter for TSGLI, you can file an appeal VA Form SGLV 8600A, by the date given in your letter.[NEWLINE][BOUNDARY][NEWLINE]user: I suffer from hearing loss, is there a TTY number available?"}
{"id": "superseg_train_4564", "dialogue": "user: I would like to have information and resources about insurance.[NEWLINE]agent: How much life insurance do you want?[NEWLINE]user: I am not sure.[NEWLINE]agent: Our life insurance needs calculator and VGLI comparison questionnaire to help.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding to be eligible for mortgage life insurance for veterans, what requirements do I have to meet in order to access and / or obtain VMLI?[NEWLINE]agent: You have a severe disability that we ve concluded was caused or made worse by your service?[NEWLINE]user: yes[NEWLINE]agent: you received a Specially Adapted Housing SAH grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: yes[NEWLINE]agent: You have the title of the home?[NEWLINE]user: no[NEWLINE]agent: You can't get VMLI[NEWLINE][BOUNDARY][NEWLINE]user: what if I get the SAH grant?"}
{"id": "superseg_train_4565", "dialogue": "user: Hello, I am here to learn more about the life insurance for veterans.[NEWLINE]agent: Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about the services our page offers?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: On our page you can get VA life insurance, manage your policy and benefits, or find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to navigate online?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: Do you also provide information about the various insurance options?[NEWLINE]agent: Yes, you can find out which life insurance plans you may qualify for and the benefits you'll receive with each plan.[NEWLINE]user: Excuse me if I interrupt your conversation, but I wanted to ask you a question that is completely unrelated to what you appear to be thinking. To be more specific, could you tell me how to obtain VA pension benefits?[NEWLINE]agent: Yes. We can find out if you're eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to find out about life insurance. Okay, that's it. What if I need more detailed information?[NEWLINE]agent: Would you like to know how much life insurance you may need?[NEWLINE]user: Well, yes.[NEWLINE]agent: In that case you can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE]user: That's practical. Do you also offer information about difficult medical conditions?[NEWLINE]agent: Of course. You can find out which medical conditions may make it hard for you to get private life insurance after you separate from service, and what to do to make sure you have coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Can I message you somehow about that?"}
{"id": "superseg_train_4566", "dialogue": "user: Hi, I need more information on VA life insurance[NEWLINE]agent: Would you like help knowing how much life insurance you may need?[NEWLINE]user: that would be great[NEWLINE]agent: You can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about TSGLI. Am I eligible for TSGLI?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to qualify[NEWLINE]agent: if you meet all the serious requirements eligible for the program[NEWLINE][BOUNDARY][NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements[NEWLINE]agent: All of these must be true[NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: no[NEWLINE]agent: then you cannot be eligible for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get retroactive TSGLI for a past injury?"}
{"id": "superseg_train_4567", "dialogue": "user: I hope you can help me. I'm looking for information about benefits for members on service from VA[NEWLINE]agent: Are you a active member in duty on the US?[NEWLINE]user: No, not right now, I'm looking for information for someone else.[NEWLINE]agent: OK, no problem. This also get extended for traditional or technicals members of the national guard and reserve.[NEWLINE]user: My research is related to those areas.[NEWLINE]agent: In that case, you may want to know that you may also be eligible for some VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about get extended for traditional or technicals. Do you have any information I can read online for someone that just came home from the service? agent :You can visit the Coaching Into Care website[NEWLINE]agent: You can visit the Coaching Into Care website[NEWLINE][BOUNDARY][NEWLINE]user: if I call in or walk in who can I talk to?[NEWLINE]agent: You can talk to our Veterans Crisis Line responders.  Many of them are Veterans and they can provide free confidential help 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a program that will provide help as I need it?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want ongoing support from VA to get your life back on track?[NEWLINE]user: yes"}
{"id": "superseg_train_4568", "dialogue": "user: I need help with understanding my VA benefits.[NEWLINE]agent: Are you currently serving on active duty in the US unifomed services?[NEWLINE]user: Yes, I currently serve in the National Guard.[NEWLINE]agent: Great. This may make you eligible for VA benefits during your service and after retirement.[NEWLINE][BOUNDARY][NEWLINE]user: I'm worried about my ability to find employment after my service. Can I get help with finding a job?[NEWLINE]agent: Yes. Our VA Transition Assistance Program is designed to help you explore different career options and also teach you how to access the VA benefits you have earned.[NEWLINE][BOUNDARY][NEWLINE]user: I suffer from PTSD. Am I eligible for any mental health assistance?[NEWLINE]agent: Have you been diagnosed with PTSD?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Are you also dealing with sleep and/or anger problems?[NEWLINE][BOUNDARY][NEWLINE]user: Thank you so much. What if, on the other hand, I don't receive payment within 15 days? So, what do I do now?[NEWLINE]agent: If that happens to you, then call the veterans help line at 800-827-1000, form Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I was recently evaluated and got this rating that goes over 35%, That rating is something good? or i'm just simply worsening?"}
{"id": "superseg_train_4569", "dialogue": "user: I am a member of the VA service and would like information about my benefits.[NEWLINE]agent: Are you an active member of the National Guard?[NEWLINE]user: No, I am a member of the Federal Reserve.[NEWLINE]agent: Are you a traditional or technical member?[NEWLINE]user: No, I am a member of the Federal Reserve.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are my benefits?[NEWLINE]agent: You may be able to get disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now to disability compensation, where can I get more information about mental health services?[NEWLINE]agent: ] Get answers to other questions you may have about our services. Being diagnosed with a mental health condition or seeking mental health care doesn t automatically put work - related credentials, such as security[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to prescribe it over a period of time?[NEWLINE]agent: Yes, it applies at any time.[NEWLINE]user: Good to know. Do you know about vocational rehabilitation and job benefits? How is the process by mail?"}
{"id": "superseg_train_4570", "dialogue": "user: I would like to have informati\u00f3n about benefits for service members.[NEWLINE]agent: Are you serving on active duty in the United States?[NEWLINE]user: Yes.[NEWLINE]agent: Are you separation or retirement?[NEWLINE][BOUNDARY][NEWLINE]user: For the verification of my appeal, what do I require to be able to use the tool made for this?[NEWLINE]agent: Do you have a premium my healthevet account?[NEWLINE]user: no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: With the tool, what can I track?[NEWLINE]agent: You can use this tool to check the status of a VA claim or appeal for compensation[NEWLINE][BOUNDARY][NEWLINE]user: I dont see a document I sent to Va what do I do?[NEWLINE]agent: This might be because certain documents wont appear online[NEWLINE][BOUNDARY][NEWLINE]user: what if I print or download anything is my info proteccted?"}
{"id": "superseg_train_4571", "dialogue": "user: I need help with benefits[NEWLINE]agent: Are you serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay?[NEWLINE]user: no[NEWLINE]agent:  Are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: no I'm not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I just want to know more about benefits?[NEWLINE]agent: We can help you find out which benefits you may qualify for and when to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding Other VA Benefits. And what is the home help and assistance program or subsidy?[NEWLINE]agent: Home Aid and Assistance or Subsidy If you need help with your daily activities or are confined to your home, check to see if you are eligible to increase the aid added to your monthly Veterans Pension payments. Open only to active duty veterans[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about  Home Aid and Assistance program or subsidy. Where else can I learn more about this?[NEWLINE]agent: You will also learn about these benefits in your required Transition Assistance Program briefing[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about what happens after I apply. What days am I able to call?"}
{"id": "superseg_train_4572", "dialogue": "user: Hey, i'm a service member and i would like to know if its possible to get some benefits from VA?[NEWLINE]agent: Are you serving on active duty in the U.S uniformed services?[NEWLINE]user: Yeah, that's correct.[NEWLINE]agent: Then congrats. You may be eligible to receive VA benefits both during service as well after your separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: That's a very good news. Tell me, do you have any phone resources?[NEWLINE]agent: Sure. You can make use of our many toll free numbers, such as VA benefits hotline, the eBenefits technical support or the MyVA311. All those lines are set to help you with your needs and doubts.[NEWLINE][BOUNDARY][NEWLINE]user: That's all well and good, but what can I do about my current employment situation? Due to my handicap, I am unable to function.[NEWLINE]agent: If you have a service-connected disability that limits your ability to work or prevents you from working, find out how to apply for vocational rehab. You can apply up to 12 years from when you receive your notice of separation or your first VA disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. What can information can I find on your website?[NEWLINE]agent: You can learn about VA benefits you can use during and after service and time-sensitive VA benefits to consider when separating or retiring.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more resources for veterans?"}
{"id": "superseg_train_4573", "dialogue": "user: Hello and good afternoon. Greetings to you. I would like to know more about benefits from VA, please?[NEWLINE]agent: Are you an active duty member of our uniformed services?[NEWLINE]user: Yes, sir, that's correct.[NEWLINE]agent: Good, then you must know that you may be eligible for VA benefits, which would apply both during service and after your separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Can you assist me if I need to submit additional documentation in VA?[NEWLINE]agent: We can help you upload documents online to support your initial claim, but please note that you can't upload documents online to support an appeal.[NEWLINE][BOUNDARY][NEWLINE]user: how do I check online how my appeal is going?[NEWLINE]agent: Go to your \" My VA \" dashboard. You will find the link for this dashboard in the top right corner of the page once you are signed in scroll down to the \" Track Claims \" section and you will find what you need.[NEWLINE][BOUNDARY][NEWLINE]user: and I need to be registered already or can I google sign -in or something?[NEWLINE]agent: Do you have a Premium My HealtheVet account,  a Premium DS Logon account, or a verified ID.me account?"}
{"id": "superseg_train_4574", "dialogue": "user: Hello there. I'm here to find out more about VA benefits for service members.[NEWLINE]agent: Of course. Are you serving on active duty in the United States uniformed services then?[NEWLINE]user: Yes. I'm proudly serving in the National Guard.[NEWLINE]agent: In that case you may be eligible for VA benefits both during service and after separation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about Veterans affairs?[NEWLINE]agent: For news and updates you can follow Veterans Affairs on Facebook, Instagram and Twitter.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, will do. Can you tell me more about other benefits I should consider? Being a Veteran and all that...[NEWLINE]agent: Gladly. You can file a claim for disability compensation for conditions related to your military service, for example, and manage your benefits over time.[NEWLINE][BOUNDARY][NEWLINE]user: anything else I'd like to inquire about What if I have additional inquiries? I see what you mean. Could you also tell me a little bit about pensions?[NEWLINE]agent: You can contact the following number 800-827-1000, which is open Monday through Friday, from 8.00 a.m. to 9.00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What documents that I send will not be available to view online?"}
{"id": "superseg_train_4575", "dialogue": "user: I served in the Army and I want to find out about compensation for having been in contact with dangerous chemicals[NEWLINE]agent: We can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in medical care for volunteers involved in chemical and biological testing?[NEWLINE]user: yes I am I want to see if I can get benefits[NEWLINE]agent: Did you volunteer for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: no, but I have another question[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I go for more info?[NEWLINE]agent: You can visit the U.S. Army web page or Call 800-984-8523[NEWLINE]user: how do you get help if you were involved in the chemical programs?[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by participation[NEWLINE]user: and does the care include agent orange contact during Vietnam?[NEWLINE][BOUNDARY][NEWLINE]user: I would still like to learn more about Agent Orange. Who is protected?[NEWLINE]agent: Veterans and Qualified dependents[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4576", "dialogue": "user: can you give me details of Exposure to hazardous chemicals and materials[NEWLINE]agent:  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know the details of the Medical care for volunteers involved in chemical and biological testing[NEWLINE]user: yes[NEWLINE]agent: Some of the 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975.[NEWLINE]user: yes[NEWLINE]agent:  You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation[NEWLINE]user: If I have questions or need help getting medical care[NEWLINE]agent:  Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE]user: If you served in the Republic of Vietnam[NEWLINE]agent: Agent OrangeIf you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war[NEWLINE]user: It is my case that I can do[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for U.S. Army disability benefits, If I have an illness we believe is caused by Agent Orange?[NEWLINE]agent: You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]agent: an herbicide used to clear plants and trees during the war[NEWLINE]user: I'd like to ask if ever I have illness due to contact with toxic things during my military service, where can I get medical care?"}
{"id": "superseg_train_4577", "dialogue": "user: hello I need information about Exposure to hazardous chemicals and materials[NEWLINE]agent: of course Find out if you can get monthly disability compensation payments and other benefits for diseases or other conditions, such as those listed below. These are diseases and conditions that we believe may be caused by contact with harmful chemicals or other hazardous materials during military service.[NEWLINE][BOUNDARY][NEWLINE]user: Is there medical care for volunteers involved in chemical and biological tests?[NEWLINE]agent: Yes and this because Up to 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975[NEWLINE]user: Yes[NEWLINE]agent: You can get medical care through the US Army. USA If you volunteered for this research and you have an injury or illness caused directly by your participation.[NEWLINE]user: Where can i get more information?[NEWLINE]agent: Visit the US Army website. USA or\u00a0\u00a0 can call 800 - 984 - 8523[NEWLINE]user: How do I need help getting medical care?[NEWLINE]agent: you can call us freely at 800 - 984 - 8523 we will be happy to help you[NEWLINE]user: What places does the one involved in chemical and biological tests refer to?[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Agent Orange exposure?[NEWLINE]agent: If you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4578", "dialogue": "user: can you give me details of Exposure to hazardous chemicals and materials[NEWLINE]agent:  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know more about medical care for volunteers involved in chemical and biological tests[NEWLINE]user: yes[NEWLINE]agent: I was among the 60,000 veterans who volunteered for medical research for the United States' biological and chemical programs between 1942 and 1975.[NEWLINE]user: yes[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation[NEWLINE]user: And, for the purpose of determining a person's level of impairment. Is it true that I'm eligible for VA disability benefits?[NEWLINE]agent: Yes, if you meet the requirements you may be able to get disability benefits.[NEWLINE]user: I have concerns and need assistance in getting my medical care. Can you help me on who I can contact?[NEWLINE]agent:  Visit the U.S. Army web page, or Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on who is eligible for the disability benefits from the project SHAD?"}
{"id": "superseg_train_4579", "dialogue": "user: looking for anything I can get on the topic of  U.S. chemical testing on vets[NEWLINE]agent: Okay, we can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: do you give medical care for vets that were involved in the contact with the materials?[NEWLINE]agent: Were you one of the volunteers for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: yes I was and I need help[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: who can I call or where can I go?[NEWLINE]agent: You can visit the U.S. Army web page or call 800-984-8523[NEWLINE]user: do you have more information on Agent Orange?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements should I provide if I want to get medical care due to an illness that I believe was caused by Agent Orange?[NEWLINE]agent: You will need to:\u00a0\u00a0\u00a0 Provide scientific and medical evidence that the condition is related to exposure to Agent Orange, or Show that the problem started during or worsened due to your military service[NEWLINE][BOUNDARY][NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: Is there anything you can do about medical care for volunteers who participate in chemical and biological testing?"}
{"id": "superseg_train_4580", "dialogue": "user: Hello. How are you doing? I've been exposed to chemicals during my service and need information about which benefits I can get.[NEWLINE]agent: Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Well, you see, I've volunteered for medical research during my service time, which is when I believe my health took a dent. Is there anything you can do for me?[NEWLINE]agent: Are you one of the Veterans who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In this case you can get medical care through the U.S. Army, if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: Great. How can I get more information on that?[NEWLINE]agent: You can visit the U.S. Army web page, or call 800-984-8523.[NEWLINE]user: Will I also find answers to my questions there?[NEWLINE]agent: Yes, you will.[NEWLINE]user: That's helpful. I might also have come in contact with that nasty agent orange  during my time in vietnam. Do you know about that?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question. as a result of exposure to Agent Orange Who is protected?[NEWLINE]agent: Veteranss and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone (DMZ) during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: I'd like to confirm if I served in military to Vietnam before, how can I know if I was exposed in that asbestos toxic fibers?"}
{"id": "superseg_train_4581", "dialogue": "user: Hello, I have some questions about being exposed to dangerous chemicals.[NEWLINE]agent: Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Do you offer medical care for veterans who volunteered for medical research?[NEWLINE]agent: Yes. Are you a Veteran who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: No, not during these years.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Where can I find information about this topic?[NEWLINE]agent: Simply visit the U.S. Army web page, or call 800-984-8523.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to know more about the temporary disability rating after surgery. What kind of benefits will I get into these types of situations?[NEWLINE]agent: For this, during your recovery, you will get all the health care you need and a compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: I did not write it. Now back to our conversation, what if I had volunteered for the years you mentioned? Would you have received benefits? It seems super unfair to me that they have this type of decision without really studying both cases[NEWLINE]agent: Yes. In that case, you could get medical care through the U.S. Army, provided you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any ways if I have queries on getting medical benefits?"}
{"id": "superseg_train_4582", "dialogue": "user: Can you get disability f exposed to hazardous chemicals and materials?[NEWLINE]agent: You may be able to.  I can help  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below.  These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]agent: Were you a volunteer involved in chemical and biological testing?[NEWLINE]user: Yes I as in 1965.[NEWLINE]agent: So you volunteered for medical research for the US biological and chemical programs between 1942 and 1975?[NEWLINE]user: Yes 1965[NEWLINE]agent: You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation.[NEWLINE]user: How do I get answers or medical care?[NEWLINE]agent: Visit the U.S. Army web page,orCall 800 - 984 - 8523[NEWLINE]user: What about exposure to Agent Orange?[NEWLINE]agent: If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE][BOUNDARY][NEWLINE]user: Is disability available for these situations?[NEWLINE]agent: We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions[NEWLINE][BOUNDARY][NEWLINE]user: What other chemical testing qualifies?[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent:  You ll need to file a claim for disability compensation. You can call the VA Special Issues Helpline at 800 - 749 - 8387. Or you can file a claim online.[NEWLINE][BOUNDARY][NEWLINE]agent: If you were part warfare testing for Projects 112 or Shipboard Hazard and Defense SHAD from 1962 to 1974, you may be at risk of illnesses believed to be caused by chemical testing.[NEWLINE]user: Would exposure to asbestos during active duty time mean that I would need medical care?"}
{"id": "superseg_train_4583", "dialogue": "user: hello I need information about the benefits of GI Bill[NEWLINE]agent: of course GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.[NEWLINE]agent: may I ask you if you applied for and received GI Bill education benefits after 9/11?[NEWLINE]user: Yes[NEWLINE]agent: If you applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.[NEWLINE]user: Where do I get that information?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: ok and are there other GI Bill programs that you may qualify for?[NEWLINE]agent: of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE]user: and can a spouse of a veteran opt for the benefit?[NEWLINE]agent: If you are a spouse or dependent child of a veteran, find out if you qualify for educational benefits or job training.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more benefits and information of GI Bill?[NEWLINE][BOUNDARY][NEWLINE]user: For the Yellow Ribbon Program of the Department of Veterans Affairs, how much does a new Yellow Ribbon Program agreement need to be signed?[NEWLINE]agent: We require a new Yellow Ribbon Program agreement each year.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4584", "dialogue": "user: can you give me details of About GI Bill benefits[NEWLINE]agent:  GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes[NEWLINE]agent:  your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use[NEWLINE]user: how do i find a veterans service organization[NEWLINE]agent: Use the GI Bill Comparison Tool Apply for education benefits[NEWLINE][BOUNDARY][NEWLINE]user: In what ways can I use my benefits?[NEWLINE]agent: Undergraduate and graduate degrees from institutions of higher learningIf you re looking to earn an undergraduate or graduate degree, find out if you can get VA benefits to help pay for courses[NEWLINE]user: what other benefits are there[NEWLINE]agent:  RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Post-9/11 GI Bill benefits[NEWLINE]agent: Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE]user: what other benefits are there"}
{"id": "superseg_train_4585", "dialogue": "user: Hello I need information about the benefits of GI Bill[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.[NEWLINE]agent: applied for and received GI Bill education benefits after 9/11?[NEWLINE]user: Yes[NEWLINE]agent: If you applied for and received GI Bill education benefits after September 11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used. See your GI Bill Statement of Benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more benefits and information of GI Bill?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]user: and are there other GI Bill programs you may qualify for?[NEWLINE]agent: for example, the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]user: And Can GI Bill Post-9/11 benefits be Transferred?[NEWLINE]agent: of course Transfer your GI Bill Post-9/11 benefits to your spouse and dependents If you have unused GI Bill Post-9/11 benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE]user: and what post-9/11 GI Bill benefits are there?"}
{"id": "superseg_train_4586", "dialogue": "user: I want to learn more about my GI Bill[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: Have you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes, I want to know about what I got[NEWLINE]agent: You can view your GI Bill Statement of Benefits to see how much of your benefits you have used and how much you have left to use[NEWLINE][BOUNDARY][NEWLINE]user: can I transfer any benefits to my wife?[NEWLINE]agent: If you have unused Post-9/11 GI Bill benefits we can help you find out if you can transfer your benefits to your wife[NEWLINE][BOUNDARY][NEWLINE]user: Do you have anything to further help me with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE]user: how does the tool help?[NEWLINE]agent: You can find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]user: what if my benefits don't cover everything,is there more financial aid?[NEWLINE][BOUNDARY][NEWLINE]user: Another question I have, how can I change my benefits from one year to the next? and what are the requirements?[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed below.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4587", "dialogue": "user: Hi, hope you're doing well here. Please, can i get information about the GI Bill Benefits?[NEWLINE]agent: Sure, you can. GI Bill Benefits help you pay for college, graduate school and training programs. This is a program which exist since 1944, helping veterans and their family members.[NEWLINE]agent: Were you awarded with Post 9/11 GI Bill education benefits?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Meanwhile, can you tell me about other GI Bill programs that may i be able to qualify, please?[NEWLINE]agent: At your service. You have the Montgomery GI Bill Active Duty MGIB-AD available if you served at least 2 years on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: may not have this active duty but. what are the requirements to be eligible[NEWLINE]agent:  Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: I don't stay enrolled in the school without a break"}
{"id": "superseg_train_4588", "dialogue": "user: Hey there. I have some questions about some GI bill benefits. Could you help me?[NEWLINE]agent: Sure, no problem. The GI bill benefit it's a help to pay for college, graduate school and training programs.[NEWLINE]user: What happens with that post-9/11 GI Bill?[NEWLINE]agent: If you have applied for this, once you got it, you be able to always check how much of your benefit have been used and how much it left.[NEWLINE]user: That is great, but what do you use to know this information?[NEWLINE]agent: For this we use the GI Bill comparison too and the veterans service organization.[NEWLINE]user: I can check all the information about that?[NEWLINE]agent: You can always check your GI bill statement benefits, to know all the information.[NEWLINE]user: This could also help my family or just me?[NEWLINE]agent: The GI bill also covers your family member to cover some cost of you and your family school.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you applied to the post-9/11 GI Bill benefit?[NEWLINE]user: Yes, I have applied for that too"}
{"id": "superseg_train_4589", "dialogue": "user: Hello, I'm here to learn more about the benefits of a GI Bill.[NEWLINE]agent: Of course. GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.[NEWLINE]agent: Did you apply for and were you awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: Yes.[NEWLINE]agent: In that case your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE]user: What other options do I have regarding GI Bill benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or apply for education benefits.[NEWLINE]user: And what is this GI Bill Statement of Benefits good for?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me anything else?[NEWLINE]agent: Gladly. We could find out if your school participates in the Yellow Ribbon Program, which can help pay tuition costs that the Post-9/11 GI Bill doesn't cover.[NEWLINE]user: That's fine, but I have another question. Can I get help paying for a tutor?[NEWLINE]user: This reminds me of the question, \"How do I obtain this benefit?\" Is the teacher paid by the hour?[NEWLINE]agent: it will assign you a tutor and confirm the tutor s hourly pay"}
{"id": "superseg_train_4590", "dialogue": "user: I would like some information about GI Bill benefits, what exactly are GI Bill benefits?[NEWLINE]agent: GI Bill benefits were set up to help pay for college, graduate school and training programs for Veterans and their family members who qualify to cover all or some of the costs for school or training.[NEWLINE]agent: Have you ever applied for GI Bill benefits?[NEWLINE]user: I have and was awarded Post-9/11 GI Bill education benefits.[NEWLINE]agent: Since you were awarded Post-9/11 GI Bill education benefits you GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use. I suggest you view  your GI Bill Statement of Benefits.[NEWLINE]user: Is there a way that I can apply for benefits online?[NEWLINE]agent: Yes you can use the GI Bill Comparison Tool to apply for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Over and above the GI Bill benefits are there any other GI Bill programs available?[NEWLINE]agent: Absolutely, there is the Montgomery GI Bill Active Duty (MGIB-AD) you might be able to apply for. If you served at least 2 years on active duty you might qualify for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Who can apply for Post-9/11 GI Bill benefits?[NEWLINE]agent: If you need help paying for school or job training and you have served on active duty after September 10, 2001 you might qualify for education benefits through the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]user: What other benefits are available under the GI Bill program."}
{"id": "superseg_train_4591", "dialogue": "user: can you give me details About GI Bill benefits[NEWLINE]agent: GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944,s [4] the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training[NEWLINE]agent: you applied for and were awarded Post-9/11 GI Bill education benefits?[NEWLINE]user: yes[NEWLINE]agent: your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use. View your GI Bill Statement of Benefits[NEWLINE]user: If you applied for and received GI Bill education benefits after September 11[NEWLINE]agent: ] your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Post-9/11 GI Bill benefits[NEWLINE]agent:  Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits, find out if you can transfer your benefits to your spouse or dependent children[NEWLINE][BOUNDARY][NEWLINE]user: what other GI Bill benefits and information[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if can I still receive benefits from the Yellow Ribbon program if my school has an approved agreement and continues to participate in the program?[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]agent: Yellow Ribbon ProgramFind out if your school participates in the Yellow Ribbon Program, which can help pay tuition costs that the Post-9/11 GI Bill doesn t cover.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please provide me with information on benefit rates and how I can use my VA benefits?"}
{"id": "superseg_train_4592", "dialogue": "user: Good day. I have some doubts related to some benefits on pension.[NEWLINE]agent: The VA pension benefits are available for some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you check the information on this site about it?[NEWLINE]user: No, not really. But I would like to know more about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information can I receive from here?[NEWLINE]agent: You'll find information related to how to get a VA pension benefit, how to manage it with some other information and resources you might need.[NEWLINE]user: One more thing about the GI Bill for VA health care: With this method, what types of claims and appeals can I track?[NEWLINE]agent: you can Track your :   Disability compensation including claims based on special needs like an automobile or clothing allowance[NEWLINE][BOUNDARY][NEWLINE]user: Once I m signed in, how do I check my VA claim or appeal status?[NEWLINE]agent:  Go to your \" My VA \" dashboard[NEWLINE][BOUNDARY][NEWLINE]user: Can i use it to track my veterans os survivors pension?"}
{"id": "superseg_train_4593", "dialogue": "user: hi i need More information and resources about VA Pension Benefits[NEWLINE]agent: Clear things to know are VA Veterans Pension Rates See VA Veterans Pension Rates, including Aid and Assistance and Home Confinement rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know Other VA benefits and services?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to speak with someone but i don't want anyone else to know?[NEWLINE]agent: You can chat online with our Veterans Crisis Line at any time. They are free, open 24/7, and anything you say is confidential.[NEWLINE][BOUNDARY][NEWLINE]agent: With VA Health Care you can Find out how to apply for and manage your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Another thing to note is the VA pension benefits. Is it possible to receive my pension payments electronically?[NEWLINE]agent: of course Sign up for direct deposit or a prepaid debit card.[NEWLINE][BOUNDARY][NEWLINE]user: Who can benefit from the VA Survivors Pension?[NEWLINE]agent: surviving spouse or child of a deceased veteran with war service may apply for VA pension benefits.[NEWLINE]user: and can the benefit only be obtained if the veteran is deceased?[NEWLINE]agent: yes because it is a survivor's pension[NEWLINE][BOUNDARY][NEWLINE]user: okay. Where can I change my address?"}
{"id": "superseg_train_4594", "dialogue": "user: I am here for VA benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors. We can help you find out if you're eligible to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on how to get VA pension benefits, managing your pension benefits, or do you need more resources to look at?[NEWLINE]user: yes, I want pension benefits[NEWLINE]agent: Okay, we can help you with getting and managing VA pension benefits[NEWLINE]user: Can I get a grant for Specially Adapted Housing? How much money is available through this grant?[NEWLINE]agent: yes, you may be able to get up to 3 grants totaling up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about VA pension benefits. do you also have info on life insurance?[NEWLINE]agent: Yes we do, we can go over your options and help you apply[NEWLINE][BOUNDARY][NEWLINE]user: I'm a former soldier who was wounded in battle and gave my life for my country. God bless America. Now I'd like to know what America can do to assist me in dealing with my disability. I'd appreciate it if you could provide me with some details regarding benefits for service members.[NEWLINE]agent: Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about the pension benefits. When you assist me in managing my benefits, what do you do?[NEWLINE]agent: We can help you check the status of your VA disability, pension, and education payments.[NEWLINE][BOUNDARY][NEWLINE]user: and you can help me apply?[NEWLINE]agent: Yes, we can help you see if you qualify for VA pension benefits as a Veteran[NEWLINE]user: Do you have more for me to view on getting pension benefits?"}
{"id": "superseg_train_4595", "dialogue": "user: I need information for a VA pension and what I get[NEWLINE]agent: We can help you with information on VA pension rates for Veterans, including Aid and Attendance and Housebound rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help with managing your benefits?[NEWLINE]user: yes but I want to see those rates first[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I just became homeless, and I'm not sure if I'll be able to afford health insurance at this time. I'm at a loss![NEWLINE]agent: We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, when you are ready we can help you with applying for and managing your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the administration of my pension benefits, could you help me change the contact information and my address that is online?[NEWLINE]agent: Yes we can help you change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services[NEWLINE][BOUNDARY][NEWLINE]user: do you have help for survivors too?[NEWLINE]agent: Yes, a surviving spouse or child of a deceased Veteran with wartime service can find out if they are eligible and how to apply for VA pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: can I sign up for updates on benefits so I can stay more informed?[NEWLINE]agent: Yes, I can give you a link to a page that will give you Veterans benefits updates[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call if I need more help with my benefits?[NEWLINE]agent: You can call us at: VA benefits hotline 800-827-1000[NEWLINE]user: is there a number for the online help?"}
{"id": "superseg_train_4596", "dialogue": "user: Hello there. I'm looking for information related to the management of a pension benefit, thank you.[NEWLINE]agent: Alright! Well, first you'll need to check the status of your VA claim, compensation or pension benefits.[NEWLINE][BOUNDARY][NEWLINE]user: OK, thanks. But I think I gonna need even more information about it.[NEWLINE]agent: No problem, what would you like to know about the VA pension rates for veterans?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about which others benefits are?[NEWLINE]user: Yes, please can you give me  some information?[NEWLINE][BOUNDARY][NEWLINE]user: I'll download and print the form. Can you tell me more about veterans' health care in general?[NEWLINE]agent: Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: We can tell you how to get access to the benefits, what do you need to do to apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious on the names of the individuals in charge of VA benefits and services?[NEWLINE]agent: Is the Veterans benefits administration, they got facebook, instagram and linkedin, as way of comunication.[NEWLINE][BOUNDARY][NEWLINE]user: Do they have any phone number were I  call call?[NEWLINE]agent: Yes. There is. You can call to the 877-294-6380.[NEWLINE][BOUNDARY][NEWLINE]user: The pension is paid in cash?"}
{"id": "superseg_train_4597", "dialogue": "user: Hi, I want to chat about VA pension benefits.[NEWLINE]agent: Ok, let me tell you a bit about them. VA pension benefits are available to some wartime Veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to discuss eligibility?[NEWLINE]user: Yes, I want to know if I am eligible.[NEWLINE]agent: Great! We can chat about pension benefits, how to manage them, and getting more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. By the way, If just in case I have need to change my information. Do I need to go online to do that?[NEWLINE]agent: Correct. That would be the most effective and fastest way, but you can also contact your nearest veterans regional benefit or eligibility office, to make those changes.[NEWLINE][BOUNDARY][NEWLINE]user: Is that useful, and can we also discuss eligibility for benefits?[NEWLINE]agent: Yes we can.[NEWLINE]user: the Special Housing Adaptation. For Qualified Service, what related disabilities include?[NEWLINE]agent: Blindness in both eyes with visual acuity 20/200 or less are included\u00a0 Loss or loss of use of both handsamong others[NEWLINE][BOUNDARY][NEWLINE]user: If I have a loss in one of my limbs, so if it includes me. Ok, but before I do, how do I get updates on veterans benefits?[NEWLINE]agent: The easiest way is to get them through email.[NEWLINE][BOUNDARY][NEWLINE]user: Email is ok. I have some hearing loss, can I call and use TTY?[NEWLINE]agent: Of course. Call using TTY or 711.[NEWLINE][BOUNDARY][NEWLINE]user: Can we talk about eligibility?[NEWLINE]agent: Yes.[NEWLINE]user: How do I get VA pension benefits?"}
{"id": "superseg_train_4598", "dialogue": "user: Are there articles and resources that have more information on VA Pension Benefits?[NEWLINE]agent: Yes, articles include information on VA pension rates for VeteransView VA pension rates for Veterans, including Aid and Attendance and Housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in learning about other benefits of the VA Pension?[NEWLINE]user: No, thank you I am not interested today.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to change my address on file?[NEWLINE]agent: Yes, you are able to change your address in your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to inquire about VA Aid and Attendance eligibility? Could you please tell me what they are?[NEWLINE]agent: You need another person to help you perform daily activities, like bathing, feeding, and dressing[NEWLINE]user: not[NEWLINE]agent: You have to stay in bed or spend a large portion of the day in bed because of illness[NEWLINE]user: yes[NEWLINE]agent: congratulations you are eligible for VA[NEWLINE][BOUNDARY][NEWLINE]user: how to make monthly payments added to the amount of a VA monthly pension"}
{"id": "superseg_train_4599", "dialogue": "user: Can you tell me more about pension benefits for veterans?[NEWLINE]agent: Of course. VA pension benefits are available to some wartime Veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what our page offers in that regard?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: On our page you can get VA pension benefits, manage your pension benefits, or find more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know and all, but I was wondering if I meet the requirements for  pension benefits. Can you help me find out?[NEWLINE]agent: Gladly. We can see if you qualify for VA pension benefits as a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: I also have another question related to that. You see, I'm about to move to a new home. Can I change my address online somehow after applying?[NEWLINE]agent: Yes, you can change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: Wonderful, that is the perfect solution for my situation. Do you have any other useful information?[NEWLINE]agent: Of course. On our page you can view VA pension rates for Veterans, including Aid and Attendance and Housebound rates, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else about benefits and services for veterans?[NEWLINE][BOUNDARY][NEWLINE]user: Wherever I can, I support Feminism. By the way, I have a payment issue. Is there a way for me to pay my copay online?[NEWLINE]agent: Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4600", "dialogue": "user: Greetings, how you doing?. Please, i've been searching for information about the VA pension benefits and i would like to know if there are more information and resources which you can point me out?[NEWLINE]agent: Sure, no problem. You have, for example, the information about the VA pension rates for veterans. Those include Aid and attendance and housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to tell you about more VA benefits and services?[NEWLINE]user: No, it's not necessary right now, thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, something i would like to know is this: VA can offer me a survivor pension?[NEWLINE]agent: Yes, we can. If you're eligible, then you can get VA pension benefits as a survivor spouse, or even if you're a child of a deceased veteran with wartime service.[NEWLINE]user: Well done. Now for the VA Welcome Kit. Which VA benefits and services guides could I get a hold of?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking guides for veterans?[NEWLINE]user: No, not for those.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking those guides for family members then?[NEWLINE]user: No, neither that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, do you want me to direct you to somewhere else so you can learn more about your benefits?"}
{"id": "superseg_train_4601", "dialogue": "user: can you give me details of VA pension benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply[NEWLINE][BOUNDARY][NEWLINE]agent: What information do you have on this page?[NEWLINE]user: does not apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What does the payment history look like?[NEWLINE]agent: View your VA payment historyCheck the status of your VA disability, pension, and education payments. You can also see certain survivor benefits[NEWLINE]user: can you give me details of Manage your pension benefits[NEWLINE]agent:  Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources[NEWLINE]agent: you can learn more about how to manage your pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the details of that information[NEWLINE][BOUNDARY][NEWLINE]user: Regarding a problem of being homeless or at risk of being homeless, who can I contact to help me with this problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4602", "dialogue": "user: hello I need more information and resources VA pension benefits[NEWLINE]agent: VA Pension Rates for Veterans View VA Pension Rates for Veterans, including Aid and Assistance and Home Confinement rates[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know that there are other VA benefits and services?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do with the VA Claim Exam?[NEWLINE]agent: VA Claim Exam C&P Exam Find out how to schedule your VA claim exam and what to expect during and after your appointment.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for receiving VA assistance or attendance?[NEWLINE]agent: Do you already receive a VA pension?[NEWLINE]user: No, I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are some ways I can apply for aid and attendance benefits?[NEWLINE]agent: You can send in a completed VA form to your pension management center.[NEWLINE][BOUNDARY][NEWLINE]user: What are some of the requirements I must meet to receive the aid?[NEWLINE]agent: You must rely on another person to help with all your daily tasks such as bathing, feeding and dressing. Do you meet these requirements?[NEWLINE]user: Yes, I have someone who lives with me that helps me do all these daily activities."}
{"id": "superseg_train_4603", "dialogue": "user: can you give me details of VA pension benefits[NEWLINE]agent: VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the details of this page?[NEWLINE]user: yes[NEWLINE]agent: On this page Get VA pension benefitssManage your pension benefitssMore information and resources[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Manage your pension benefits\"[NEWLINE]agent: Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Get VA pension benefits\"[NEWLINE]agent: Eligibility for Veterans PensionSee if you qualify for VA pension benefits as a Veteran[NEWLINE]user: I need more details[NEWLINE]agent: VA Survivors PensionFind out if you re eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service[NEWLINE][BOUNDARY][NEWLINE]user: give me information on this point \"Other VA benefits and services\"[NEWLINE][BOUNDARY][NEWLINE]user: For VA Health Care, what are some options for managing my health and benefits?[NEWLINE]agent: You would be able to refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]agent: VA health careFind out how to apply for and manage your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question I have is how to get VA pension benefits by having a lonely veteran's pension?"}
{"id": "superseg_train_4604", "dialogue": "user: Hey there. I'm looking for information on pension benefits.[NEWLINE]agent: The pension benefits is for those wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you check the information on this site?[NEWLINE]user: Yes, I have check some few things, but not too much.[NEWLINE]agent: Well, here you can find almost all the information you need about the pension benefits and how to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. But what else can you tell me about it?[NEWLINE]agent: VA pension rates for Veterans, include aid and attendance and house bounds rates.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what do I need to get this benefits?[NEWLINE]agent: First you need to apply for the benefit, so we can help you to manage it.[NEWLINE][BOUNDARY][NEWLINE]user: There are greater benefits?[NEWLINE]agent: Yes. you need to follow the steps to apply for an extra VA pension benefits.[NEWLINE]user: This benefit can go for my spouse and children?"}
{"id": "superseg_train_4605", "dialogue": "user: Hey good afternoon. May i know what are VA pension benefits?[NEWLINE]agent: Sure, no problem. VA pension benefits are available to some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about it?[NEWLINE]user: Yes, please.[NEWLINE]agent: Good. You have to know we can guide you with the following: Get VA pension benefits; Manage your pension benefits and give you more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now to the VA Help and Assistance Benefits and Subsidy. What are some of the ways I can apply for help and assistance benefits?[NEWLINE]agent: You can send in a completed VA form to your pension management center.[NEWLINE][BOUNDARY][NEWLINE]user: It would be great if you could send me the VA form. O.k says I want to start managing my benefits. What can I do there about disability?[NEWLINE]agent: Well, in that regard, you can make a status check for an open claim for VA disability compensation or pension benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Would information about my recent labor and delivery be needed in my profile for VA disability compensation or pension benefits?[NEWLINE]agent: Congratulations on the new addition to your family! You should update your profile with information on all dependents because it can affect the rate of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's through the managing option, right?[NEWLINE]agent: That's correct. You can manage those benefits through there.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, that sound helpful. Now, what about getting VA pension benefits?[NEWLINE]agent: In that case, you can check if you qualify for VA pension benefits as a veteran.[NEWLINE]user: Umm, could you please tell me more about this last part?"}
{"id": "superseg_train_4606", "dialogue": "user: Good mourning. I having some questions about getting a pension benefit.[NEWLINE]agent: No problem, we'll try our best to inform you on whatever you might need. A VA pension are available for some wartime veterans and their survivors.[NEWLINE][BOUNDARY][NEWLINE]agent: On this web site you should be able to find the information you need. Have you seen any of this?[NEWLINE]user: Alright. Very kind of you. I haven't yet check the information on te site.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering about my near family. If they get cover by this type of benefits?[NEWLINE]agent: Yes, your family get covered by this pension benefit, to be sure, you can check your dependency and indemnity compensation claim status.[NEWLINE][BOUNDARY][NEWLINE]user: OK, cool. But, the pension comes with any more benefits besides the payment?[NEWLINE]agent: Yes, is not just the payments. You can also get benefits  as health care.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Can you say me what are this?[NEWLINE]agent: To get access to this benefits you need to know your eligibility and see if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: But, what happens if I change my address or something like that?"}
{"id": "superseg_train_4607", "dialogue": "user: Hello, we talked yesterday, maybe you remember. I have more questions and was hoping to come across more information here.[NEWLINE]agent: Of course. On our page you can for example view VA pension rates for Veterans, including Aid and Attendance and Housebound rates.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I know the services well by now.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Excuse me if I derail our conversation, but I wanted to ask something entirely different than you seem to think. So let me be more specific: can you tell me about getting VA pension benefits?[NEWLINE]agent: Yes. We can find out if you're eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service, for example.[NEWLINE][BOUNDARY][NEWLINE]user: That's a start. And should I want to change my address, does it suffice if I do it in my online profile?[NEWLINE]agent: Yes, changing your address in your online profile will update your information across several VA benefits and services.[NEWLINE]user: What else can I do online?[NEWLINE]agent: You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I'm eligible for a veterans pension, too?"}
{"id": "superseg_train_4608", "dialogue": "user: Hi there. I been looking for information about pension benefits. I hope you can help me.[NEWLINE]agent: Sure, no problem. I hope we can help you. Here you will find information related to the VA pension rates for veteran.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you already receiving any VA benefit or service?[NEWLINE]user: I think that I have already received some benefits.[NEWLINE]agent: That's OK, no problem. You can apply for a VA health care program and to managements plans of it.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now about the Specially Adapted Housing (SAH) grant, which service-connected disabilities qualify for it?[NEWLINE]agent: Includes loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: because I would not want that by doing something wrong you end up losing those benefits by abruptly changing direction[NEWLINE]agent: In that case, you need to update your address along with your contact information, on your VA.gov profile.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I have another question my VA claim. Can I upload documents online to support my initial claim?[NEWLINE]agent: Yes. You can[NEWLINE][BOUNDARY][NEWLINE]user: This is noted.  I have another concern for the VA pension benefits. Are there any types of benefits for dependents of survivors?[NEWLINE]agent: Yes, there is. A spouse or child of a veteran can apply for a VA survivor pension benefits, of a veteran with wartime service.[NEWLINE][BOUNDARY][NEWLINE]user: This also get affected by the update of contact information?[NEWLINE]agent: That's correct, there's gonna be the need of a update of the contact information.[NEWLINE][BOUNDARY][NEWLINE]user: On this web site, what kind of information can be found?[NEWLINE]agent: Here, you will get general information related to Get a VA pension, how to manage it and some other information you may need.[NEWLINE][BOUNDARY][NEWLINE]user: What makes someone capable to get a pension?"}
{"id": "superseg_train_4609", "dialogue": "user: How do I get these VA benefits?[NEWLINE]agent: you want to schedule your exam[NEWLINE]user: yes[NEWLINE]agent: contact your local VA environmental health coordinator  If you qualify,  you won t have to pay anything for this exam. It s free for qualified Veterans[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent:  Veterans[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent:  Learn more about the Agent Orange Registry health exam[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent: You must have served in one of these ways :In Vietnam between 1962 and 1975 for any length of time, including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy[NEWLINE][BOUNDARY][NEWLINE]user: What else should I know about the exam?"}
{"id": "superseg_train_4610", "dialogue": "user: can you give me details of VA Agent Orange Registry exam[NEWLINE]agent: you think you had contact with Agent Orange, an herbicide used to clear trees and plants during the Vietnam War, or other herbicides while serving in the military[NEWLINE]user: yes[NEWLINE]agent: you can request a VA Agent Orange Registry health exam.  Even if you don t have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent: You can get an Agent Orange Registry health exam if you served in any of the ways listed below[NEWLINE][BOUNDARY][NEWLINE]user: ok i need more details[NEWLINE]agent: This exam isn t a VA claim exam also known as a compensation and pension, or C&P, exam. And you don t need to have this exam to get other VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get an Agent Orange Registry health exam?[NEWLINE]agent:  You can get an Agent Orange Registry health exam if you served in any of the ways listed below[NEWLINE][BOUNDARY][NEWLINE]user: If I have had contact with Agent Orange"}
{"id": "superseg_train_4611", "dialogue": "user: Hello, thanks in advance for the help. I'm looking for information about possible help for veterans affected by Agent Orange. Could you help me on that, please?[NEWLINE]agent: Sure, no problem. There are benefits for those who were in contact with Agent Orange. May i ask if you already schedule an exam?[NEWLINE]user: Yeah, i did that with time.[NEWLINE]agent: Great: Then you only have to contact your local VA environmental health coordinator. In case you qualify, you won't have to pay anything, because it's free for qualified veterans.[NEWLINE][BOUNDARY][NEWLINE]user: That's very nice. Tell me something, do i need something else before the exam?[NEWLINE]agent: Well, you should know that this exam is not a VA claim exam intended for compensations. Besides, it doesn't count in order to get other VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Then, just to be sure, I won't pay anything for this exam, right?[NEWLINE]agent: That's correct. I has no cost at all for those veterans who qualified.[NEWLINE][BOUNDARY][NEWLINE]user: What service requirement do i need to get an Agent Orange Registry health exam?[NEWLINE]agent: Well, certainly you need to meet some criteria for that exam, like having served on certain conflicts.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, and how can i get more information?"}
{"id": "superseg_train_4612", "dialogue": "user: Hello, I need help with getting my benefits.[NEWLINE]agent: Of course. Would you like to schedule your exam then?[NEWLINE]user: Yes, sure.[NEWLINE]agent: Then you'll have to contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. What if I had contact with that nasty agent orange? Does the exam cover this?[NEWLINE]agent: You can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. How do I know if I qualify for such an exam?[NEWLINE]agent: You must have either served in Vietnam between 1962 and 1975 for any length of time, including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy, or in Korea in a unit in or near the Demilitarized Zone (DMZ) anytime between April 1, 1968, and August 31, 1971.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What are you going to examine then?[NEWLINE]agent: Several things. For example, your history of contact with Agent Orange and other herbicides and your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: Is the exam free for veterans?[NEWLINE]agent: Yes, it's free for qualified Veterans.[NEWLINE]user: What if I am a veteran who does qualify?"}
{"id": "superseg_train_4613", "dialogue": "user: Hello, how do I get an agent orange exam?[NEWLINE]agent: Do you think you had contact with Agent Orange, an herbicide used to clear trees and plants during the Vietnam War, or other herbicides while serving in the military?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what are you going to examine?[NEWLINE]agent: We'll examine your history of contact with Agent Orange and other herbicides, and your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. And how do I schedule an exam?[NEWLINE]agent: To schedule an exam, contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: Can we make an appointment?[NEWLINE]agent: Sure, simply contact your local VA environmental health coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, alright. I thought we could do it online. Will I need to pay anything for this exam?"}
{"id": "superseg_train_4614", "dialogue": "user: How do I get benefits from agent orange exposure?[NEWLINE]agent: Have you scheduled your exam?[NEWLINE]user: No I haven't[NEWLINE]agent: Do you need to find out if you qualify?[NEWLINE]user: Yes[NEWLINE]agent: If you qualify,you won t have to pay anything for this exam.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get disability benefits?[NEWLINE]agent: you ll need to file a claim. Find out how to file a claim for disability compensationsYou don t need to sign up for the VA health care system to get a registry exam[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule an exam?[NEWLINE]agent:  contact your local VA environmental health coordinator. If you qualify  you won t have to pay anything for this exam. It s free for qualified Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What will the exam include?"}
{"id": "superseg_train_4615", "dialogue": "user: Greetings there. I heard veterans can get certain benefits if they were exposed to Agent Orange. COuld you tell me how to get those benefits?[NEWLINE]agent: Well, have you scheduled an exam?[NEWLINE]user: Yes, in fact i did.[NEWLINE]agent: Good, that's the first step. Next you should contact your local VA environmental health coordinator. Remember this exam is cost-free for those veterans who qualified.[NEWLINE][BOUNDARY][NEWLINE]user: Sorry to ask, but this was some time ago. Could you remind me how to make an appointment for this Agent Orange exam?. It's for a friend of mine.[NEWLINE]agent: No problem. All you have to do is to contact your local VA environmental health coordinator for that.[NEWLINE][BOUNDARY][NEWLINE]user: Then, to clarify this even more, what happens if i qualify for this exam?[NEWLINE]agent: If you get your qualification, you won't have to pay anything for this exam.[NEWLINE]user: Sorry if i'm a nuisance, but is something hard to process for me. I won't pay anything, just following up those steps you said to me before, isn't?[NEWLINE]agent: That's right. You better believe it. It's cost-free for those qualified veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen during the exam?[NEWLINE]agent: You'll be asked about your history of contact with agent orange and other herbicides along your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: What specific requirements do you ask for this exam?[NEWLINE]agent: In that regard, you must have served in Vietnam between 1962 and 1975 for any length of time or in Korea near the DMZ between 1968 and 1971.[NEWLINE][BOUNDARY][NEWLINE]user: Then my medical history will be reviewed there isn't?"}
{"id": "superseg_train_4616", "dialogue": "user: How do I get the benefits for Agent Orange sickness?[NEWLINE]agent: Do you need to schedule an exam?[NEWLINE]user: No, I have not yet scheduled an appointment.[NEWLINE]agent: Do you know what happens if you qualify?[NEWLINE]user: No, I do not know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process to make an appointment for Agent Orange Registry health exam?[NEWLINE]agent: You would need to contact your local VA environmental health coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: What ways can I get more information?[NEWLINE]agent: You would need to learn more through going to website.[NEWLINE][BOUNDARY][NEWLINE]user: What will be included in the exam?"}
{"id": "superseg_train_4617", "dialogue": "user: Hello I need information about How much does it cost to use an accredited representative or a VSO?[NEWLINE]agent: In general, no person or organization can charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: do you think a claims agent or attorney charged you a fee that is too high?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find an accredited representative or a VSO?[NEWLINE]agent: You can find an accredited representative or a VSO in 1 to 2 ways:\u00a0 Go to eBenefits to find a local representative that includes a recognized VSO, attorney, or claims agent by state / territory, zip code, or organization name.[NEWLINE][BOUNDARY][NEWLINE]user: What are VSOs and what do they do?[NEWLINE]agent: VSOs work on behalf of veterans and service members, as well as their dependents and survivors[NEWLINE][BOUNDARY][NEWLINE]user: and what else can these professionals do?[NEWLINE]agent: These trained professionals can also: Help gather supporting documents, such as a doctor's report or medical test results.\u00a0\u00a0 file a claim or appeal on your behalf[NEWLINE]user: ok and how can I do if I want to make an appeal but I can't be present?"}
{"id": "superseg_train_4618", "dialogue": "user: Hey, how is it going?. I pretend to file a claim and wanted to know if i can get help to do that, please?[NEWLINE]agent: I understand you are in need of help to file a claim or appeal?[NEWLINE]user: Yeah, that's correct.[NEWLINE]agent: Good, in that case, you may want to work with an accredited attorney, a claim agent or a Veterans Service Officer. We recommend you these professionals because they are trained and certified in the VA claims and appeals processes.[NEWLINE]user: Ah, i see, And those VSO are meant to help me?[NEWLINE]agent: That's right. VSOs work on behalf of veterans and service members as well their dependents and survivors.[NEWLINE][BOUNDARY][NEWLINE]user: Well, certainly it sounds very good but, do i have to pay something for that professional?[NEWLINE]agent: By general rule, you can't be charged for any of this assistance. But if there are some unusual expenses, a charge may appear.[NEWLINE]agent: Do you know of a case where a agent or attorney have been charging too high?[NEWLINE]user: Yeah, i think i know someone.[NEWLINE]agent: O.k, if you are sure about, it, then you can challenge it, so an investigation starts.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll keep that in mind. Please, besides a VSO, there is a possibility that i can work with an attorney or claim agent, isn't?"}
{"id": "superseg_train_4619", "dialogue": "user: Hey there. I hope you can help me. I been having issues to fill my claim.[NEWLINE]agent: Alright. We are here to help you. On what do you need help to fill a claim or a appeal?[NEWLINE]user: I need help with  claim.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm having issues to fill one of the forms.[NEWLINE]agent: Alright, no problem. You can always send a notification by mail to your nearest VA regional office before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: And how much it will cost to use this service?[NEWLINE]agent: In general, no individual or organization may charge you any fee, but this can change in unusual cases.[NEWLINE]user: What happens or what can I do if I get an very high fee?[NEWLINE]agent: In that case you can challenge it[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but as a last question, where I can find a accredited representative, to avoid any extra fee?"}
{"id": "superseg_train_4620", "dialogue": "user: Good evening. I need help filing a claim, do you know anything about that?[NEWLINE]agent: Do you need help filing a claim or appeal?[NEWLINE]user: Yes, I do. I just said so.[NEWLINE]agent: In that case, you may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer VSO. We trust these professionals because they're trained and certified in the VA claims and appeals processes and can help you with VA-related needs.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a service officer to help me?[NEWLINE]agent: You'll need to fill out an Appointment of Veterans Service Organization as Claimant's Representative VA Form 21-22.[NEWLINE]user: OK. What should I do after filling out these forms?[NEWLINE]agent: Then you'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: Could I become a service officer myself? What are the requirements?[NEWLINE]agent: Accredited representatives and VSOs need to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: That's very interesting. How can I find such a service officer?"}
{"id": "superseg_train_4621", "dialogue": "user: Hello, I am here to learn more about the costs connected with using a veteran service officer.[NEWLINE]agent: Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: Do you believe a claims agent or attorney charged a fee that s too high?[NEWLINE]user: Yes. Let's put it like this, I have concerns about that.[NEWLINE]agent: In that case you could challenge the fee.[NEWLINE][BOUNDARY][NEWLINE]user: Ok perfect. Can I find out how to add my daughter?[NEWLINE]agent: Oh yes, we can discuss that.[NEWLINE][BOUNDARY][NEWLINE]user: I was planning to do that, but thanks for reassuring me. Another question, what should I do after completing the necessary forms for a representative? I just finished doing it and would like to know what steps to take next.[NEWLINE]agent: You'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: I had a disability rating after surgery. This will give a full compensation?[NEWLINE]agent: Yes, if you have this kind of immobilizing disability, you may be able to get a temporary 100% disability rating, along with the disability compensation and benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I appoint an accredited representative? Let's say I am planning to have a claims agent help me. What do I have to do about it?[NEWLINE]agent: You'll need to fill out an Appointment of Individual as Claimant's Representative VA Form 21-22a.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, thank you. By the way, what does VSO mean? I have read this several times in the documents.[NEWLINE]agent: Veterans Service Officers who work for Veterans Service Organizations are called VSOs.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I want to locate one of these VSOs. Where can I find them?"}
{"id": "superseg_train_4622", "dialogue": "user: Hello there, can you tell me how much a VSO would cost me?[NEWLINE]agent: Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.[NEWLINE]agent: Do you believe a claims agent or attorney charged a fee that s too high?[NEWLINE]user: No, I currently don't have any fees connected to such services.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I locate a VSO?[NEWLINE]agent: You can find an accredited representative or a VSO by going to eBenefits to find a local representative including a recognized VSO, an attorney, or a claims agent by state/territory, zip code, or the organization's name, for example.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do after I'm done filling out the forms?[NEWLINE]agent: After this you'll need to mail it to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know, I'll do that. And what exactly can a VSO do for me?[NEWLINE]agent: Accredited representatives and VSOs can help you understand and apply for VA benefits, for example financial support monthly payments or education.[NEWLINE][BOUNDARY][NEWLINE]user: I have another questions about that topic. Is it possible to challenge a fee a VSO charges for a service?"}
{"id": "superseg_train_4623", "dialogue": "user: Hi, I need to file a claim but am uncertain how to go about doing it. Is there help for someone like me?[NEWLINE]agent: Do you need help filing a claim or an appeal?[NEWLINE]user: No I don't need help filing a claim, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have an accredited representative helping me with my claim but I feel the charges are too high, what can I do?[NEWLINE]agent: If you feel that the representative's fees are too high you can challenge the fees. You can find more information in the How to Challenge a Fee guide.[NEWLINE][BOUNDARY][NEWLINE]user: About the benefits of volunteering in a research with chemical or biological tests, where can I get more information or where can I contact you for help with medical care?[NEWLINE]agent:  Visit the U.S. Army web page or Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to be a VSO or an approved delegate. What credentials do I need for VSO?[NEWLINE]agent: If you would like to become an accredited representative or a VSO you will need to pass an exam and a background check and take continuing education courses to make sure you are providing the most up-to-date information.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like more detail about how to become an approved delegate or a VSO; would I have to demonstrate that my health issues are related to this?[NEWLINE]agent:  you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how to file a lawsuit or an appeal? Who would be the right person to assist me in filing my appeal?[NEWLINE]agent: If you need help you may want to work with an accredited attorney, or a claims agent, or a Veterans Service Officer (VSO).[NEWLINE][BOUNDARY][NEWLINE]user: What is a VSO?[NEWLINE]agent: Veterans Service Officers work for the Veterans Service Organizations both are called VSOs.[NEWLINE][BOUNDARY][NEWLINE]user: Will a VSO help service member's survivors?"}
{"id": "superseg_train_4624", "dialogue": "user: How do I find out about filing a claim or an appeal?[NEWLINE]agent: Do you need help filing your claim?[NEWLINE]user: No, I think I can file myself.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I set it up for a VSO to help me on my behalf?[NEWLINE]agent: To have a VSO help you, you will need to fill out an Appointment of Veterans Service Organization as Claimants Representative VA Form 21-22 and you can download the form online.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of benefits for specific disabilities? How would I go about obtaining benefits that are specific to my disability?[NEWLINE]agent: You may be able to get money to buy new clothes for your special disability.[NEWLINE][BOUNDARY][NEWLINE]user: There is one more question I want to ask about the VSO. Who is eligible to represent a veteran?[NEWLINE]agent: Recognized organization and individuals can legally represent a Veteran and non-recognized organizations and individuals can provide information, but are not allowed to be representative.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about Project 112 or Project SHAD[NEWLINE]agent:  The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: A question I have that is related to a VSO, can dependants of mine be covered under recognized organizations?[NEWLINE]agent: Yes, a dependent can be covered under the same rules.[NEWLINE][BOUNDARY][NEWLINE]user: What is the actual cost to be represented by an accredited representative or a VSO?[NEWLINE]agent: They are not allowed to charge you to just file your initial application; but they may charge you for unusual expenses.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a claims agent or attorney help me?"}
{"id": "superseg_train_4625", "dialogue": "user: How would I get help filing a claim or appeal?[NEWLINE]agent: Do you need help to file your claim?[NEWLINE]user: Yes, I need help filing my claim.[NEWLINE]agent: The best way to file your claim would to work with an accredited attorney, claims agent, or a Veterans Service Officer or VSO because they are trained and certified in VA claims and appeals processes.[NEWLINE][BOUNDARY][NEWLINE]user: How does one become an accredited representative or a VSO?[NEWLINE]agent: Each accredited representative or a VSO needs to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it best to use an accredited attorney?[NEWLINE]agent: It is best to use an accredited attorney because they are specifically trained and certified in teh VA claims process.[NEWLINE]user: What do the VSOs do?[NEWLINE]agent: The VSOs work for the Veterans and service members as well as their dependents.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost alot to use an accredited representative or a VSO?"}
{"id": "superseg_train_4626", "dialogue": "user: can you give me details of Veterans Vocational Rehabilitation programs[NEWLINE]agent: you re a Veteran or service member with a service - connected disability that impacts your ability to work?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: but what are the benefits of the Vocational Rehabilitation and Employment program[NEWLINE]agent: 5 support - and - services tracks to help you find and keep a job, and live as independently as possible. Explore the different tracks and find out how to apply for benefits and services[NEWLINE]user: how to apply for benefits and services?[NEWLINE]agent: Acceso r\u00e1pido a la pista de empleo Si desea un trabajo que coincida con sus habilidades existentes, averig\u00fce si puede obtener asesoramiento laboral y apoyo para la b\u00fasqueda de empleo[NEWLINE]user: what other benefit should i know[NEWLINE]agent:  Reemployment trackYou may have the right to return to the civilian job you held before you deployed. Find out how we can help with this process.[NEWLINE]user: If I am a service member?[NEWLINE]agent: Self - Employment trackIf you re a service member or Veteran with a service - connected disability, find out how we can help you start your own business[NEWLINE]user: and if it's a long-term services"}
{"id": "superseg_train_4627", "dialogue": "user: can you give me details of Veterans Vocational Rehabilitation programs[NEWLINE]agent: you re a Veteran or service member with a service - connected disability that impacts your ability to work[NEWLINE]user: yes[NEWLINE]agent:  the Vocational Rehabilitation and Employment program also called Voc Rehab, VR&E, or Chapter 31 benefits may be able to help. We offer 5 support - and - services tracks to help you find and keep a job, and live as independently as possible[NEWLINE]user: can you give me details of how to request benefits and services[NEWLINE]agent:  Reemployment trackYou may have the right to return to the civilian job you held before you deployed. Find out how we can help with this process.[NEWLINE]user: What if it's long term?[NEWLINE]agent: Employment through Long - Term Services trackFind out if you may be eligible for vocational training to help you develop new job skills[NEWLINE]user: if i can't work immediately[NEWLINE]agent: Independent Living trackLearn about services that can help you live as independently as possible if you ca n't return to work right away[NEWLINE]user: If I want my skills to be considered"}
{"id": "superseg_train_4628", "dialogue": "user: Hi. I'm doing a research about if there any vocational rehabilitation program.[NEWLINE]agent: Yes there are vocational rehabilitation programs for those veterans with any disability that impact their ability to work.[NEWLINE]user: Alright. And what does it do for the veteran?[NEWLINE]agent: We offer 5 support and services tracks to help you to find and keep a job.[NEWLINE]user: I'm looking for a new job, were I need skills I don't jave.[NEWLINE]agent: We can help you in vocational training so you can develop new job skills.[NEWLINE]user: Do you bring support along the whole process of return to civil life?[NEWLINE]agent: Reemployment track will help you to return to your old civilian job before you were deployed.[NEWLINE]user: What happens if I can not return to work immediately?[NEWLINE]agent: Then we can offer you an independent living track so we can help you to live as independently as possible.[NEWLINE]user: That's very kind from you. This is very useful."}
{"id": "superseg_train_4629", "dialogue": "user: Hello. I hope you can help me. I was wondering if you can bring any help to get back to work after service.[NEWLINE]agent: Yes, no problem. If you are a veteran or a service member with a disability that impact your ability to work, we offer you a vocational rehabilitation program.[NEWLINE]user: Alright. That sounds  good. But I don't have any disability.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is this a single program?[NEWLINE]agent: No, not at all. We offer 5 support and services to help you to keep your job.[NEWLINE]user: That's great. But which are this 5 supports and services?[NEWLINE]agent: I can give you an explanation about those so you see which one apply for you.[NEWLINE]user: That sounds great. Please tell me about them.[NEWLINE]agent: The first one is the reemployment track, which can helps you to return to the civilian job you had before you were deployed.[NEWLINE]user: Well, in my case, I was an independent worker."}
{"id": "superseg_train_4630", "dialogue": "user: I need information about veterans vocational rehabilitation programs.[NEWLINE]agent: Are you a Veteran or service member with a service - connected disability that impacts your ability to work?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I return to my civilian job I had before I was deployed?[NEWLINE]agent: You may have the right to return to the civilian job you held before you deployed.[NEWLINE]user: What if I can't return to work and need to learn to live independently?[NEWLINE]agent: Learn about services that can help you live as independently as possible if you ca n't return to work right away[NEWLINE]user: Is there job search support?[NEWLINE]agent: If you want a job that matches your existing skills, find out if you can get employment counseling and job - search support.[NEWLINE]user: What if I'm self employed or want to start a business?"}
{"id": "superseg_train_4631", "dialogue": "user: I'm a vet in need of employment help[NEWLINE]agent: Are you a Veteran with a service-connected disability that impacts your work?[NEWLINE]user: Yes I am disabled[NEWLINE]agent: The Vocational Rehabilitation and Employment program, also called Voc Rehab, VR&E, or Chapter 31 benefits, may be able to help you. We offer different\u00a0 support-and-services tracks to help you find and keep a job. We can help you look at the options for the different tracks and help you apply for benefits and services.[NEWLINE]user: can you help me with the job I had before I had problems?[NEWLINE]agent: We might be able to help, you may have the right to return to the civilian job you held before you deployed[NEWLINE]user: how many ways of helping me do you have?[NEWLINE]agent: We offer 5 support tracks to help you find and keep a job[NEWLINE]user: can you just find me something that fits my military work I did?[NEWLINE]agent: Yes, the Rapid Access to Employment track can help you with a job that matches your existing skills[NEWLINE]user: do you have one where I use my skills to go into business for myself?[NEWLINE]agent: We have a Self-Employment track where we can help you start your own business[NEWLINE]user: they all sound like they are for me, does the voc rehab offer vocational classes?"}
{"id": "superseg_train_4632", "dialogue": "user: I need to get information about veteran vocational rehabilitation programs.[NEWLINE]agent: Do you have a service-connected disability that impacts your ability to work?[NEWLINE]user: yes[NEWLINE]agent: the Vocational Rehabilitation and Employment program also called Voc Rehab, VR&E, or Chapter 31 benefits may be able to help. We offer 5 support - and - services tracks to help you find and keep a job, and live as independently as possible.[NEWLINE]user: Can I return to my previous civilian job?[NEWLINE]agent: You may have the right to return to the civilian job you held before you deployed.[NEWLINE]user: Are there services to assist with living independently?[NEWLINE]agent: Yes, services that can help you live as independently as possible if you ca n't return to work right away.[NEWLINE]user: What if I'm interested in starting my own business?[NEWLINE]agent: If you re a service member or Veteran with a service - connected disability,] find out how we can help you start your own business.[NEWLINE]user: So I have to have a service-connected disability?"}
{"id": "superseg_train_4633", "dialogue": "user: Hi. I'm looking for information about the veterans vocational rehabilitation program. I want to know what it is, and if it can help me. Thank you.[NEWLINE]agent: Sure, no problem. First I would like to ask you are you a veteran or a service member with any disability that impacts your ability to work?[NEWLINE]user: Yes, I'm a veteran and I got some illness that interfere with my abilities to work. So I kinda need help to get back to work.[NEWLINE]agent: Well, don't worry, we understand your concerns. Luckily, the vocational rehabilitation and employment program may help you.[NEWLINE]user: This will help me to return my old job, the one I had before my service?[NEWLINE]agent: That's correct, we can help you to return to your old  work, and we'll keep an track on you, so you have the best results.[NEWLINE]user: I've been also thinking into start my own business, just in case I won't be able to return to my old work or I don't feel comfortable on it. You can give some aid on it?[NEWLINE]agent: Yes, as a veteran or service member, we can help you with the self employment program, so you can start your own business.[NEWLINE]user: In case I can't return to my job right now, while I start my own business, I probably will need help to keep my self.[NEWLINE]agent: For that we can help you with the independent living track so you can live independently as possible if you can't return to work right away.[NEWLINE]user: But you can also help me to have job options, right?"}
{"id": "superseg_train_4634", "dialogue": "user: hello I need information About VA insurance options and eligibility[NEWLINE]agent: of course Find out which VA insurance programs may be right for you as a veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I am eligible for?[NEWLINE]agent: The different programs cover VGLI veterans, SGLI service members, and FSGLI family members. You can also get short-term financial coverage through TSGLI to help you recover from a serious traumatic injury.[NEWLINE]agent: Will you end your military shift soon?[NEWLINE]user: Yes[NEWLINE]agent: If your military duty shift ends soon, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question about VGLI. And what about the rates? How much do I have to pay for the benefits?[NEWLINE]agent: The VGLI premium rates are based on your age and the amount of insurance coverage you want.[NEWLINE][BOUNDARY][NEWLINE]user: Btw. regarding VA life insurance. What are my options for VA life insurance?[NEWLINE]agent: as Service Members Group SGLI Life Insurance Get group life insurance while serving.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding Veterans Mortgage Life Insurance (VMLI), what important information should I know to know better about VMLI?"}
{"id": "superseg_train_4635", "dialogue": "user: Can you tell me about my insurance options with you, please?[NEWLINE]agent: Of course. We can find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great. Which life insurance program can I use?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you're disabled because of an injury or illness caused or made worse by your active service.[NEWLINE]agent: Are you ending your military tour of duty soon?[NEWLINE]user: No, not soon.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can give me more information about life insurance options for veterans?[NEWLINE]agent: Gladly. The Servicemembers Group Life Insurance (SGLI) provides you a group life insurance while you're serving, for example.[NEWLINE][BOUNDARY][NEWLINE]user: You asked if I was ending my military tour of duty soon. Would that have had an impact on my coverage?[NEWLINE]agent: Yes. In that case, you'd need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there's no break in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. Can you tell me about another life insurance option, perhaps?"}
{"id": "superseg_train_4636", "dialogue": "user: I am looking for life insurance through the VA[NEWLINE]agent: We can help you find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: can I find out which options are suited for me so I don't waste my time on things I'm not qualified for?[NEWLINE]agent: We can help narrow it down for you, different programs cover Veterans, service members, and family members. There is also short-term financial coverage through TSGLI to help you recover from a traumatic  injury. And if you are disabled because of an injury or illness caused or made worse by your active service you may be able to get coverage through S-DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: are you ending your military tour of duty soon?[NEWLINE]user: yes[NEWLINE]agent: You should act quick to make sure there is no break in your coverage. In some cases you must find insurance within 120 days of leaving the military so you are not left uninsured[NEWLINE][BOUNDARY][NEWLINE]user: How can doing all of this online be useful to me?[NEWLINE]agent: Accessing your insurance policy online can be used to check many thing about your insurance.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about VA life insurance in general. What type of insurance we will receive after we served in military?[NEWLINE]agent: SGLI, Servicemembers Group Life Insurance offers insurance while you are serving[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if what life insurance benefits will I get when I leave the army?"}
{"id": "superseg_train_4637", "dialogue": "user: I need information about VA insurance options and eligibility.[NEWLINE]agent: I can help you  Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am ending my military tour of duty soon?[NEWLINE]agent: you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: There is a time frame?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ARe there options for life insurance if I'm disabled?"}
{"id": "superseg_train_4638", "dialogue": "user: I need information about VA insurance options and eligibility.[NEWLINE]agent: I can help  you  Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI.You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE]user: ARe you ending your military tour of duty soon?[NEWLINE]agent: If you're ending military tour of duty soon  you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: So there's an option to help you recover from a traumatic severe injury?[NEWLINE]agent: You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there life insurance available while I'm serving?"}
{"id": "superseg_train_4639", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: covers traumatic injuries?[NEWLINE]agent: yes, Traumatic Injury Protection TSGLI Get short - term financial support to help you recover from a severe injury[NEWLINE][BOUNDARY][NEWLINE]user: If you finish my military shift soon[NEWLINE]agent: you ll need to get new coverage quickly.  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Do you have mortgage insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability, get mortgage protection insurance for a home that s been adapted to meet your needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to injury or illness caused or made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military[NEWLINE]agent: Your military shift is over soon?[NEWLINE]user: yes"}
{"id": "superseg_train_4640", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: can i get mortgage insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability, get mortgage protection insurance for a home that s been adapted to meet your needs[NEWLINE]user: Can I get S - DVI Disabled Veterans Insurance?[NEWLINE]agent:  Service - Disabled Veterans Insurance S - DVI If you re disabled because of an injury or illness caused or made worse by your active service, continue your life insurance beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to an injury made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: If you finish my military shift soon[NEWLINE]user: yes that's my case"}
{"id": "superseg_train_4641", "dialogue": "user: can you give me details of About VA insurance options and eligibility[NEWLINE]agent: Find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child[NEWLINE][BOUNDARY][NEWLINE]user: my military duty shift ended soon[NEWLINE]agent: you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI.  You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you re disabled because of an injury or illness caused or made worse by your active service,[NEWLINE]agent: my military duty shift ended soon[NEWLINE]user: yes it is my case[NEWLINE]agent:  you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage[NEWLINE][BOUNDARY][NEWLINE]user: what are the VA life insurance options[NEWLINE]agent:  Servicemembers Group Life Insurance SGLI Get group life insurance while you re serving[NEWLINE][BOUNDARY][NEWLINE]user: am i eligible for that program?"}
{"id": "superseg_train_4642", "dialogue": "user: can you give me details of After a Board decision[NEWLINE]agent: you disagree with the Board s decision and have new and relevant evidence that supports your case[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If the VA schedules the exams for me?[NEWLINE]agent:  be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: If I disagree with the Board's decision and have new and relevant evidence to support my case[NEWLINE]agent: you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims. Learn more about your options after a Board decision[NEWLINE][BOUNDARY][NEWLINE]user: Can I request a hearing?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review. Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: If I disagree with the Board's decision and have new and relevant evidence to support my case"}
{"id": "superseg_train_4643", "dialogue": "user: Hello I need information about What happens after I request a decision review?[NEWLINE]agent: good that you want to find out what happens after requesting a decision review[NEWLINE]agent: Do you know what to do if the VA schedules the exams for you?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I complete the application?[NEWLINE]agent: Submit the completed form[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A veterans services organization or a VA-accredited attorney or agent can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: Also, forC n I n.Also, for XXXX. Can I add new evidence?[NEWLINE]agent: of course You have the option to add new evidence for a judge to review. You must submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I make an appeal?"}
{"id": "superseg_train_4644", "dialogue": "user: Hi there, how you doing?..I request a board appeal sometime ago and i'm waiting for the results. Could you tell me what happens after a board decision?[NEWLINE]agent: Do you have new and relevant evidence?[NEWLINE]user: Yeah, i have.[NEWLINE]agent: Then you can file a supplemental claim. You can also appeal to the U.S court of appeals for veterans claims.[NEWLINE][BOUNDARY][NEWLINE]user: I was told about a exam, can you tell me something about it?[NEWLINE]agent: Sure. Simply don't miss it, or you'll have to start over again.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k..How do i apply, anyway?[NEWLINE]agent: You need to fill the Form VA 10182 or Decision Review Request.[NEWLINE][BOUNDARY][NEWLINE]user: What if i need more information? where to go?[NEWLINE]agent: Refer to our FAQs, please.[NEWLINE][BOUNDARY][NEWLINE]user: Then, can you remember me what happens after a decision?"}
{"id": "superseg_train_4645", "dialogue": "user: Please tell me how to request a board appeal. I don't quite understand the process.[NEWLINE]agent: Would you like to request a board appeal?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you can request a Board Appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request two Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm one of multiple persons claiming the same benefit?[NEWLINE]agent: In this rare case, you have 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. So what should I do after a board decision?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, you could say that.[NEWLINE]agent: Then you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I figured that. Can I submit new evidence then?[NEWLINE]agent: Yes, you have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want another hearing?"}
{"id": "superseg_train_4646", "dialogue": "user: Hello. I was wondering about what is going on at a hearing. Can you explain this to me, please?[NEWLINE]agent: Of course. You and the judge will have a conversation. The judge will listen to your testimony and may ask you a few questions.[NEWLINE]user: What if I have someone else with me?[NEWLINE]agent: A representative may help you at the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Good, I will bring my grandson with me. He's a good boy. By the way, can I do anything about a board decision? There's one I don't quite agree with.[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, I do. Very much.[NEWLINE]agent: In that case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do I have to appeal a judge?[NEWLINE]agent: If you want a Veterans Law Judge to review your case as quickly as possible,  you should choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have new evidence? My grandson helped me gather information that can be presented to support my claim."}
{"id": "superseg_train_4647", "dialogue": "user: How do I request a Board Appeal?[NEWLINE]agent: You need to request a board appeal?[NEWLINE]user: I'm not sure[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the form?[NEWLINE]agent:  You can also ask a regional benefit office for a copy of this form to fill out Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET[NEWLINE]user: So documents are available in the office?[NEWLINE]agent: You can also ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET,[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me if there is a hearing?"}
{"id": "superseg_train_4648", "dialogue": "user: I received a Board decision but I am not in agreement with it is there something I can do about it?[NEWLINE]agent: Do you have any new or relevant evidence that supports your case?[NEWLINE]user: No I don't have any new evidence to support my claim.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a Decision Review?[NEWLINE]agent: You can ask a regional benefit office for a copy of Form 10182 and fill it out or you can call the VA toll-free hotline at 800-827-1000 and request a copy of the form.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of this Decision Review? What documents will I submit that will not be viewable online?[NEWLINE]agent: You will not be able to view any documents that you sent to us by way of email or fax or that you brought to us in person[NEWLINE][BOUNDARY][NEWLINE]user: It seems to me that the decision of the board is not the correct one, I would like to know how I do to have my case re-evaluated, I will present evidence for my support[NEWLINE]agent: If you have new or further relevant evidence that supports your case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE]user: There is something else about the waiting process for approval.  If the VA schedules any kind of exam for me, is it required that I attend it?[NEWLINE]agent: Yes, please be sure not to miss it.[NEWLINE][BOUNDARY][NEWLINE]user: I have requested an appeal but I cannot continue on my own, where can I get help to continue with the process?[NEWLINE]agent: You can get help requesting a decision review by using the services of a Veterans Service Organization or VA-accredited attorney or agent.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I have to give to the appeal board?[NEWLINE]agent: You will have to make a list of the issues you disagree with and the VA decision date for each of the issues.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision regarding my claim is it possible to request a Board Appeal?"}
{"id": "superseg_train_4649", "dialogue": "user: sdfrafg[NEWLINE]agent: Once you know the decision made by the board, you need to ask a review if you think you need to.[NEWLINE]agent: Did you already scheduled a VA exam for you?[NEWLINE]user: Alright, I get that. And no, I haven't yet schedule anything yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I still have some questions on this.[NEWLINE]agent: Some of the questions you may have, can be already be answered in the FAQs section.[NEWLINE][BOUNDARY][NEWLINE]user: There is anyway that someone else check my claim?[NEWLINE]agent: You can file a supplemental claim and appeal to the U.S. court of appeals for veterans claims.[NEWLINE][BOUNDARY][NEWLINE]user: There is any guidance from someone? In case I need help.[NEWLINE]agent: In case you need help, a VA accredited attorney or agent to help you on what you need.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I got new information to support my claim?"}
{"id": "superseg_train_4650", "dialogue": "user: Hi, good morning. Please, i made an appeal some time ago and recently received the decision. I'm really displeased with the treatment, Can i do something about it?[NEWLINE]agent: I understand that you are in disagree with the board's Decision? Do you have new and relevant evidence to your case?[NEWLINE]user: Yeah, i'm displeased and have new evidence on my favor.[NEWLINE]agent: If that's the case. You can file a supplemental claim. Besides, you can also appeal to the U.S Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k, that's good to know i have some resources available. In case i need more information, what can i do?[NEWLINE]agent: If you need more information, please make use of our FAQs about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll keep that on mind in case i need it. Look, lets say i go and appeal, then you review my case. So, what comes next to that?[NEWLINE]agent: Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.[NEWLINE]agent: In this regard, i have to ask. Do you have any scheduled exam with VA?[NEWLINE]user: Yeah, in fact, i have.[NEWLINE]agent: Good. Then you must be sure to not miss them. O.K?[NEWLINE][BOUNDARY][NEWLINE]user: I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?"}
{"id": "superseg_train_4651", "dialogue": "user: hello I need information about VA medical care[NEWLINE]agent: If you have other forms of health care coverage, such as a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE]user: Why does VA require me to provide information about the spouse's plan coverage?[NEWLINE]agent: for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: If I go to a non-VA care center, do they not pay for the services they provide me?[NEWLINE]agent: If you go to a care facility not authorized by VA or VA, Medicare may pay for other services you may need during your stay. If we only authorize some services in a non-VA location, then Medicare may pay for other services you may need during your stay.[NEWLINE]user: What if I'm in one of the lowest priority groups that could happen?"}
{"id": "superseg_train_4652", "dialogue": "user: hello I need information about VA health care and other insurance[NEWLINE]agent: Do you have other forms of health care coverage, like a private insurance plan, Medicare, Medicaid or TRICARE?[NEWLINE]user: Yes[NEWLINE]agent: then you can use VA health care benefits in conjunction with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Does the current status of my health insurance affect whether I can get VA health care benefits?[NEWLINE]agent: No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information about my health insurance coverage?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: and do you pay for sensitive diagnoses?[NEWLINE]agent: As a result of the 2018 VA MISSION Act, we no longer need permission to bill health insurance providers for care related to a sensitive diagnosis (such as alcohol or drug abuse, alcoholism, HIV or HIV testing, sickle cell disease, or other diagnoses included in Public Law 38 USC7332 (protected information).[NEWLINE][BOUNDARY][NEWLINE]user: What if my health insurance provider doesn't cover all non-service care that VA bills them?"}
{"id": "superseg_train_4653", "dialogue": "user: Hello there. I'm in need of information about veterans health care and other insurance, please.[NEWLINE]agent: Do you have any of the following forms of health care: private insurance plan, medicare, medicaid or Tricare?[NEWLINE]user: no, i don't have any of those.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you ask for information about health insurance in case the person have one?[NEWLINE]agent: Well, yeah. We ask for this information because we have to bill your private health insurance provider for any care, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: I have a friend who served with me and lost his house because he couldn't pay his mortgage. He's on the verge of becoming homeless. Could you please do something for him?[NEWLINE]agent: Yes. Simply call the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week. You'll talk privately with a trained VA counselor for free.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how VA health care works with Medicare and other insurance plans?[NEWLINE]agent: Well, before that, you must be aware that your actions go totally on your part in this matter. You can save money by dropping your current private plan, but there could be risks involved.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about that?[NEWLINE]agent: Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to learn more about VA health insurance. Is there any advantage to giving you my information?[NEWLINE]agent: Certainly, there are. We have many features which are available by receiving your information.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i'm curious about how your plan works with others so, how about if i have medicare coverage and  i cancel it?"}
{"id": "superseg_train_4654", "dialogue": "user: Can you tell me more about your health care for veterans, please?[NEWLINE]agent: Do you have other forms of health care coverage like a private insurance plan, Medicare, Medicaid, or TRICARE?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: That's unexpected, but great to know. Do I still have to carry open health care related costs, which my current insurance doesn't cover?[NEWLINE]agent: Depending on your assigned priority group, you may have a copay for non-service-connected care.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm part of a lower priority group?[NEWLINE]agent: In that case, you could lose your VA health care benefits in the future.[NEWLINE]user: That doesn't sound good. If I delay signing up, does that have any negative consequences?[NEWLINE]agent: Yes, you'll pay a penalty. This penalty gets bigger each year you delay signing up and you'll pay it every year for the rest of your life.[NEWLINE][BOUNDARY][NEWLINE]user: Ouch. Are you billing Medicare as well?[NEWLINE]agent: We don't bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.[NEWLINE][BOUNDARY][NEWLINE]user: Should I cancel my Medicare or continue to use it?"}
{"id": "superseg_train_4655", "dialogue": "user: Are you allowed to use other health insurance along with the VA health care insurance?[NEWLINE]agent: Do you have other health insurance plans like Medicaid, Medicare, or TRICARE?[NEWLINE]user: Yes, I have medicare at this time.[NEWLINE]agent: You can use your Medicare as well as your VA health care benefits; we can help you learn more about this.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the VA make me provide my health insurance coverage information?[NEWLINE]agent: The VA needs to bill your private health insurance for any care, supplies, or medicine we use to treat your non-service connected conditions, illnesses or injuries.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to use VA benefits for care?[NEWLINE]agent: You will need to get care from a VA medical center and we will cover care if we pre-authorize you for a non-VA hospital or care setting.[NEWLINE]user: Will I need to choose which benefits to use?[NEWLINE]agent: Yes, you will need to choose which benefits to use based on your situation.[NEWLINE]user: What if I do not want to keep my private insurance?[NEWLINE]agent: You would be without health coverage at that time.[NEWLINE]user: Could I save money if I drop my private health insurance?"}
{"id": "superseg_train_4656", "dialogue": "user: Can I use VA health care with other forms of insurance?[NEWLINE]agent: Do you have a private insurance plan through an employer?[NEWLINE]user: Yes, I have private insurance through my job.[NEWLINE]agent: You can use your private insurance in conjunction with your VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay out of pocket for services that aren't covered?[NEWLINE]agent: No, you won't have to pay any unpaid balance that is not covered by your health insurance provider.[NEWLINE]agent: Were you assigned to a priority group?[NEWLINE]user: No, not to my knowledge.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will I lose my VA health care coverage if I'm in one of the lower priority groups?[NEWLINE]agent: Yes, you may lose these benefits in the future.[NEWLINE]user: Will my family still have coverage if I drop my private insurance plan?[NEWLINE]agent: No, they may not have coverage because we don't know if Congress will provide future funding to care for all of the veterans who are signed up for VA health care.[NEWLINE]user: Is all of my health information kept private?"}
{"id": "superseg_train_4657", "dialogue": "user: asdfa[NEWLINE]agent: sdga[NEWLINE]user: Yes, I already have a insurance plan and medicare.[NEWLINE]agent: Alright. That's not a problem at all, you can use a VA health care benefit along with others plans.[NEWLINE][BOUNDARY][NEWLINE]user: If there is no problem, why do you need to know about that then?[NEWLINE]agent: We need that information, because we have to bill your private health insurance provider for any case, supplies or medicine we provide to treat you.[NEWLINE][BOUNDARY][NEWLINE]user: What I need to do to submit a restriction request?[NEWLINE]agent: For that, you are gonna need to go to your nearest VA health facility and have a private talk with the privacy officer.[NEWLINE][BOUNDARY][NEWLINE]user: There is needed any other request to get a health care for vets?[NEWLINE]agent: Not really. You don't need any other insurance to meet this requirement.[NEWLINE][BOUNDARY][NEWLINE]user: The health coverage is limited to some places?[NEWLINE]agent: Yes, that's right. That's were your medicare may pay for some other services you may need.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you need all this information?"}
{"id": "superseg_train_4658", "dialogue": "user: I have questions about health care and insurance.[NEWLINE]agent: Do you have health care coverage from private insurance, medicare, medicaid, or tricare?[NEWLINE]user: Yes[NEWLINE]agent: you can use VA health care benefits along with these plans.[NEWLINE][BOUNDARY][NEWLINE]user: Why does VA require me to provide information on my health insurance coverage (including coverage under a spouse s plan)?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non - service - connected conditions illnesses or injuries that aren t related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I guaranteed lifetime coverage with VA healthcare?[NEWLINE]agent: If you re in one of the lower priority groups,  you could lose your VA health care benefits in the future[NEWLINE][BOUNDARY][NEWLINE]user:  Does my current health insurance status affect whether I can get VA health care benefits?[NEWLINE]agent: No.s     Whether or not you have health insurance coverages  doesn t affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: What about Medicare does it pay?"}
{"id": "superseg_train_4659", "dialogue": "user: As a veteran, is there a way that I can qualify for more than one VA education benefit?[NEWLINE]agent: Yes, there are instances where you could qualify for more than one benefit from the VA scheme[NEWLINE]agent: Do you know if you are eligible for more than one education benefit?[NEWLINE]user: Yes, I have done some research and I think I do qualify[NEWLINE]agent: If you do qualify for more than one benefit, you need to decide which benefit you would prefer to receive, as the system does not l allow a person to receive benefits from more than one program at any one time[NEWLINE][BOUNDARY][NEWLINE]user: I am interested in the programs that you can offer me if I study abroad, what would my coverage be? Where can I get information regarding this?[NEWLINE]agent: find out how you can use VA benefits to cover your tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements that I must meet to qualify under Category IV of educational benefits through the MGIB-AD program?[NEWLINE]agent: Some of the criteria are as follows; you must have entered full-time National Guard duty under title number 32, USC between July 1, 1985 and November 28, 1989 and you must also have chosen MGIB between October 9, 1996 and July 9, 1997[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know on Post-9/11 GI Bill benefits, can I transfer any benefits to my wife?[NEWLINE]agent: If you have unused Post-9/11 GI Bill benefits we can help you find out if you can transfer your benefits to your wife[NEWLINE][BOUNDARY][NEWLINE]user: On a related note, you might be eligible for more than one VA education benefit. What options do I have if I have hearing loss and am eligible for multiple VA education benefits?[NEWLINE]agent: For those with hearing loss, you must contact TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: Is there a stipulation under the qualification rules for Category III regarding separation?[NEWLINE]agent: Yes, this states that you must have had your military pay reduced by $1,200 before separation[NEWLINE][BOUNDARY][NEWLINE]user: What criteria are there under Category IV in relation to active duty?"}
{"id": "superseg_train_4660", "dialogue": "user: I want to know if I can qualify for two school benefits from the VA to help me pay for school[NEWLINE]agent: Yes, it is possible to have qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: yes, I wanted to get both to help me out[NEWLINE]agent: Okay, you will need to decide which one you want to receive because you can't receive benefits from more that one program at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Of course, another question I have is what benefits could I have through the GI Act after September 11 if I have 90 days of active duty since September 10, 2001?[NEWLINE]agent: you would qualify for 40 % of the maximum amount[NEWLINE]user: I was told that because I have served for more than three years, I am eligible for the Montgomery GI Bill active duty benefits. Is this true?[NEWLINE]agent: Yes, if you served continuously without a break for 3 years you could be eligible for the benefits but there are other factors that will need to be true for you to be eligible.[NEWLINE]user: This reminds me of foreign programs. Okay. Meanwhile, could you please tell me about any other GI Bill programs for which I might be eligible?    This reminds me of foreign programs. Okay. Meanwhile, could you please tell me about any other GI Bill programs for which I might be eligible?   This reminds me of foreign programs.  Could you please tell me about any other GI Bill programs for which I might be eligible?[NEWLINE]agent: At your service. You have the Montgomery GI Bill Active Duty MGIB-AD available if you served at least 2 years on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Regarding qualifying for more than one VA educational benefit, is there a special number for deaf people to find out more information?[NEWLINE]agent: you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: would I qualify for this GI Bill if I was in the National Guard?[NEWLINE]agent: If you entered full-time National Guard duty under title 32, USC, between July 1, 1985, and November 28, 1989, and chose MGIB between October 9, 1996, and July 9, 1997 you could get benefits, but you would also need other things to qualify[NEWLINE][BOUNDARY][NEWLINE]user: what if I was on active duty on September 30, 1990?[NEWLINE]agent: It could help you qualify but you will need something else to be true also[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study whatever I want and you will give me aid?"}
{"id": "superseg_train_4661", "dialogue": "user: Hello. I',m here because i'm planning to pursue some educational programs and heard about  the Montgomery Bill to help me pay for that. Would you mind to fill me in about how can i access that benefit?[NEWLINE]agent: It's really simple. The basics for getting the benefits are as follow: Making sure you program is approved by VA; then, apply for the benefits and lastly, Ask for your enrollment certification.[NEWLINE][BOUNDARY][NEWLINE]user: Okey. That sounds like pretty simple indeed. About that last point, the certification. Do i need to ask for it to someone in particular?[NEWLINE]agent: That's right. It can be a person in charge of your school's financial aid, VA registry, on admissions or even from counseling office.[NEWLINE]user: But that sounds like regular studies, what if i'm going after some training or going to be an apprentice?[NEWLINE]agent: If that so, then the certification may come from someone in your school's training, finance or human resources office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k that's a relief to knowing that. I guess there will be a way to see what it will cost me all this, right?[NEWLINE]agent: There is, indeed. You can go for the link and check out the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i'll check that later. Oh, how do i check if the program i want is approved by you?[NEWLINE]agent: That's very important question. You'll have to make sure to contact your school choice or make use of our online comparison tool to check if your program is approved by veterans affairs.[NEWLINE]agent: Is everything clear until this point or you still need more information about this topic?[NEWLINE]user: No, thanks, i think i get it.[NEWLINE]agent: Remember we are here to help you, If you have hearing loss, you can tell us and we'll help you out. Do you?[NEWLINE]user: Sorry, i was a little ashamed to admit it but yeah i have some hearing problems."}
{"id": "superseg_train_4662", "dialogue": "user: hello, I am in the Army and I want to know if I can qualify for more than one education benefit from the VA[NEWLINE]agent: Yes, it is possible to be qualified for more than one education benefit[NEWLINE]agent: Are you eligible for more than one VA education benefit?[NEWLINE]user: no just wanted to know if I could be[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: do you guys have a TTY I can use?[NEWLINE]agent: If you have hearing loss you can call TTY: 711[NEWLINE][BOUNDARY][NEWLINE]user: thank you,, and I also wanted to ask something else about school benefits.  what determines how much I can get for school?[NEWLINE]agent: we take into account such things as the type of educational program you choose, your MGIB-AD category classification, whether you qualify for a college fund or kicker, and a few other factors[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a diploma or GED to qualify for the aid?[NEWLINE]agent: It would help you qualify but you can also have 12 hours of college credit in their place[NEWLINE][BOUNDARY][NEWLINE]user: and I need someone to certify my enrollment or do you do that?"}
{"id": "superseg_train_4663", "dialogue": "user: What is the Montgomery GI bill Active Duty?[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs.[NEWLINE]agent: Have you served at least 2 years active duty?[NEWLINE]user: Yes[NEWLINE]agent: Great we can find out if you qualify for the MGIB-AD program.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the program's advantages? Finally, if I begin a training program, will I be required to attend in person?[NEWLINE]agent: Yes, but also if you attend it in person your housing stipend will be equal to the monthly military Basic Allowance for Housing for an E-5 with dependents, and this will be based on the zip code where your training takes place.[NEWLINE][BOUNDARY][NEWLINE]user: Also, would you like to find out if I am eligible for educational benefits through the MGIB-AD program?[NEWLINE]agent:  You can get education benefits through this program if you were honorably discharged and you meet the requirements of one categories.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for an approved representative to assist me in applying for educational benefits?[NEWLINE]agent: Yes, they can help you file your claim.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! thanks for helping me with that dim what do you need?. How do I get my registration certified?[NEWLINE]agent: The certifying official may be someone in your school 's financial aid, Veterans affairs, registrar, admissions, or counseling office.[NEWLINE]agent: Do you need on-the-job training or an apprenticeship?[NEWLINE]user: Yes"}
{"id": "superseg_train_4664", "dialogue": "user: Can I qualify for more than one VA education benefit?[NEWLINE]agent: Yes. You may qualify for more than one education benefit.[NEWLINE]agent: they chose it for more than one?[NEWLINE]user: yes[NEWLINE]agent:  you ll need to decide which to receive. You can t receive benefits under more than one program at a time[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea how the benefits of undergraduate and graduate degrees will differ? Isn't it true that it can't happen to anyone else in my family as well?[NEWLINE]agent: It can work for you as a veteran, service member or on a qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of a veteran. and if i have hearing loss[NEWLINE]agent: llame a TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I receive if I join the cooperative training program and if it is in a public IHL?[NEWLINE]agent:  If the program is at a public IHL, we pay the actual costs for public in - state tuition and fees.    we pay the lesser of the national maximum or the actual costs for in - state tuition and fees.  We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: Which diploma should you be required to have in category III of your registry?[NEWLINE]agent: Have a high school diploma, GED, or 12 hours of college credit[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent:  You may get up to 36 months of education benefits. We ll pay the benefits monthly.[NEWLINE][BOUNDARY][NEWLINE]user: How much service do you have to have to qualify?[NEWLINE]agent: 3 years[NEWLINE][BOUNDARY][NEWLINE]user: How many credited hours do I have to have?"}
{"id": "superseg_train_4665", "dialogue": "user: can you give me details of Montgomery GI Bill Active Duty[NEWLINE]agent: The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs[NEWLINE]agent: you ve served at least 2 years on active duty[NEWLINE]user: yes[NEWLINE]agent: find out if you qualify for the MGIB - AD program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits through the MGIB-AD program?[NEWLINE]agent: You can get education benefits through this program if you were honorably discharged and you meet the requirements of one of the categories below[NEWLINE][BOUNDARY][NEWLINE]user: How much continuous service time does it take to have the benefit?[NEWLINE]agent:  3 years[NEWLINE]user: and if you don't have them?[NEWLINE]agent: could not opt for the service[NEWLINE][BOUNDARY][NEWLINE]user:  How can I use my MGIB-AD education benefits?"}
{"id": "superseg_train_4666", "dialogue": "user: I need MGIB active duty info[NEWLINE]agent: The Montgomery GI Bill Active Duty can help you pay for education and training programs[NEWLINE]agent: Have you served at least 2 years on active duty?[NEWLINE]user: I've done more than 2 years[NEWLINE]agent: Okay, we can help you find out if you qualify for the MGIB-AD program[NEWLINE]user: I also need more information on the GI Act post 9/1, How do I serve on active duty after September 10, 2001?[NEWLINE]agent: you may qualify for the Post-9/11 GI Bill Chapter 33. Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: What are the conditions under the MGIB-AD program that I must met in order for me to get education benefits?[NEWLINE]agent: You qualify if you were honorably discharged and meet the requirements[NEWLINE]user: I need a little more information about getting VA education benefits for studying abroad.  Is there any exception that pertains to this program?[NEWLINE]agent: Yes, there is an exception for family members who qualify for Survivors and Dependents Educational Assitance, they can get VA benefits while in approved postsecondary after high school non-college degree programs at training locations in the Philippines[NEWLINE][BOUNDARY][NEWLINE]user: A follow-up question, about the Montgomery GI Bill Active Duty. What benefits am I eligible for, if I qualify?[NEWLINE]agent: You may get up to 36 months of education benefits. The benefits will be payed monthly. How much you receive will depend on several factors[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements?[NEWLINE]agent: Depends on the category of the MGIB-AD program you will be in?[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?[NEWLINE]agent: You have to complete the Application for VA Benefits[NEWLINE][BOUNDARY][NEWLINE]user: and if I get benefits I can study what I want?"}
{"id": "superseg_train_4667", "dialogue": "user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?[NEWLINE]agent: Please destroy it by cutting it up or shredding it. We want all Veterans who are enrolled in VA health care to have the new VHIC. This new card offers even more security to protect your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have changed my medical center where I receive care?[NEWLINE]agent: you can contact the medical center where you currently receive care.Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do after I receive my VA health care welcome call?[NEWLINE]agent: Contact your nearest VA medical center and ask to speak with the enrollment coordinator  Ask the coordinator to help you arrange to get your picture taken for your new Veteran Health Identification Card.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do with my old Veterans identification card?"}
{"id": "superseg_train_4668", "dialogue": "user: What should I do if I don t receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken?[NEWLINE]user: Yes it has been[NEWLINE]agent:  please call the VA medical center where you had your picture taken.Or call us at 877 - 222 - 8387.We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE]user: What do I call if there is a hearing problem?[NEWLINE]agent: call TTY : 711.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my VHIC is lost or stolen?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You ll need to bring your driver s license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No I haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take when I get my picture taken?[NEWLINE]agent: You ll need to show a current form of primary identification[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my VHIC?"}
{"id": "superseg_train_4669", "dialogue": "user: Hi, it has been some days since i was taken my photo for my veteran health card. I think it should have arrived already. could be a problem with it?[NEWLINE]agent: Standard waiting time is about 10 days. Have you been waiting for that time or more?[NEWLINE]user: Um, no, now i think about it, but close. Anyway, there's some number i can call in?.[NEWLINE]agent: There is. Do you have any hearing impediment?[NEWLINE]user: No, i don't have any of that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Never mind. I have some other question. If i have my card and well, it get lost or worse, stolen, and lets say i'm getting treated in a different medical center rom that i said in my earlier request, what should i do?[NEWLINE]agent: Then you mus contact your current medical center or call us at 877-222-8387.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me in English how I would go about applying in person  if my card gets lost or stolen and I am not currently near my usual VA medical center?[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: Another query regarding the Veterans Identification Card. Can you tell me about the new card's benefits?[NEWLINE]agent: The new document has more features offered to you, because is more inclusive, using Braille language and depicting which branch you belong.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. I need to inquire about the Department of Defense Identification Card now. Is there a limit to the number of states you may have?"}
{"id": "superseg_train_4670", "dialogue": "user: Hello I need information about What should I do if I do not receive my VHIC in the mail?[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE]user: Yes[NEWLINE]agent: Has it been more than 10 days since your photo was taken and you did not receive your card?[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect after taking my photo?[NEWLINE]agent: After taking your photo we will process your VHIC and mail it to you. You should receive your card within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What if you change your medical center during the trip since you received your original card?[NEWLINE]agent: You can contact the medical center where you currently receive care. Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and what do these new cards offer?[NEWLINE]agent: It also offers other useful new features. This includes \"VA\" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.[NEWLINE][BOUNDARY][NEWLINE]user: and can I use this card as a credit card?"}
{"id": "superseg_train_4671", "dialogue": "user: Hey, glad i could reach you. You know, i think i have a problem with a veterans health card i requested, because it hasn't arrived yet, What happened there?[NEWLINE]agent: Remember delivery period goes up to 10 days after you photo session. So, i have to ask, Is that period over?[NEWLINE]user: Yeah, is almost two weeks by now, and nothing.[NEWLINE]agent: Understood. Please call the VA medical center where you had your picture taken: if you can go there, then make use of our toll free number at 877-222-8387, Monday through Friday, from 8:00 am to 8:00 pm.[NEWLINE][BOUNDARY][NEWLINE]user: That's a handy information, thanks. If not with help from the coordinator that time, Can anyone help someone who want his/her picture taken in order to get its veteran health card?[NEWLINE]agent: Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.[NEWLINE][BOUNDARY][NEWLINE]user: Do yo have any options for those whose hearing is reduced?[NEWLINE]agent: No problem, for that, just call to TTY 711[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll write that down.Do you ask any document for showing in the picture session?[NEWLINE]agent: Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.[NEWLINE][BOUNDARY][NEWLINE]user: I read the other day that veterans cards are pretty cool now. Why is that?[NEWLINE]agent: New cards have a lot of improvement over the others. These cards include Braille language and your latest service.[NEWLINE][BOUNDARY][NEWLINE]user: Then to clarify, how do i get my card?"}
{"id": "superseg_train_4672", "dialogue": "user: you haven't sent me my ID yet[NEWLINE]agent: Has it been more than 10 days since you had your picture taken and you haven't received your Veteran Health Identification Card yet?[NEWLINE]user: no, so it's 10 days before I can complain[NEWLINE]agent: Do you have hearing loss?[NEWLINE]user: yes, how did  you know? are you looking at my file[NEWLINE]agent: If you need help through the phone you can call TTY:  711[NEWLINE][BOUNDARY][NEWLINE]user: I knew that trick already.  what should I do with my old ID once I get my new one?[NEWLINE]agent: Your old ID should be cut up or shredded. We want all Veterans who are enrolled in VA health care to have the new more secure VHIC that better protects your personal information.[NEWLINE][BOUNDARY][NEWLINE]user: what else you got?[NEWLINE]agent: We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.[NEWLINE]user: you can help if it was stolen?"}
{"id": "superseg_train_4673", "dialogue": "user: I have a problem on which I need your advice. I haven't received my health card for veterans in the mail and I fear it might have gotten lost.[NEWLINE]agent: Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?[NEWLINE]user: Yes,I haven't received anything.[NEWLINE]agent: In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.[NEWLINE]user: During which times can I call you?[NEWLINE]agent: We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what should I do, once I reported that my card is lost?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?"}
{"id": "superseg_train_4674", "dialogue": "user: I have checked my email and I do not have my VHIC. Please, help me[NEWLINE]agent: Has it been more than 10 days since you took a photo and you have not received your card?[NEWLINE]user: No, just 5.[NEWLINE]agent: Do you have any kind of hearing loss?[NEWLINE]user: No, my hearing is fine.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My VHIC was stolen 2 days ago. What should I do?[NEWLINE]agent: Ask for a replacement card at the VA medical center where you had your picture taken. Please, you must to bring your driver's license, passport or other government ID so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since you received your original card?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: Please, contact the medical center where you currently receive care or call at 877-222 -8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about VA. Is the VA responsible for these services?[NEWLINE]agent: Yes, Other services aren t covered under VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: If I were enrolled in your health care program, for example, I wouldn't have to pay a fee, right?"}
{"id": "superseg_train_4675", "dialogue": "user: my health ID card is missing! what do I do???![NEWLINE]agent: You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.[NEWLINE]agent: Are you still using the same medical center where you got your original card?[NEWLINE]user: Well, no, I moved recently. What do I do?[NEWLINE]agent: Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: All right, and regarding the medical benefits package, to use these medical services I must be enrolled in VA medical care?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to VHIC than meets the eye. What if my old card reappears after I've received my new one?[NEWLINE]agent: Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.[NEWLINE][BOUNDARY][NEWLINE]user: I have served this country since 1979, I have done a lot, could I access the benefits that you offer?[NEWLINE]agent: Of course. If you served prior to September 7, 1980, you will qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if my card is not sent to me immediately and it takes a few weeks? What should I do?[NEWLINE]agent: If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What is the ID card even used for anyway?[NEWLINE]agent: You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.[NEWLINE][BOUNDARY][NEWLINE]user: What if I forget what my current medical center is to go get a new card?"}
{"id": "superseg_train_4676", "dialogue": "user: How do I get a Fry Scholarship?[NEWLINE]agent: First choose a school[NEWLINE]user: How do I get help with that?[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school.] Use the GI Bill Comparison Tools You should contact your school s certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make changes after I decide?[NEWLINE]agent:  you ll need to choose which program you want to use. Once you choose, you can t change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: How does it apply to spouses?[NEWLINE]agent: If you remarry,  you ll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for benefits?[NEWLINE]agent:  Apply online now, or Fill out a Dependents Application for VA Education Benefits VA Form 22 - 5490 and send it to the VA regional benefit office where you want to go to school. Download VA Form 22 - 5490 PDF Find a VA regional benefit office[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm the child and my parent died in the line of duty before August 1, 2011?[NEWLINE]agent: you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parent died in the line of duty before August 1, 2011?"}
{"id": "superseg_train_4677", "dialogue": "user: I'm trying to collect as much information as i can about Fry scholarships, Can you tell me something?[NEWLINE]agent: With pleasure. Let me ask you something. Have you chose school yet?[NEWLINE]user: No, i had not do that, i was searching for info first.[NEWLINE][BOUNDARY][NEWLINE]agent: Understood. Then you have not applied for these benefits yet?[NEWLINE]user: Well, you saying that like this, i think i would be interested, yeah.[NEWLINE]agent: Excellent. All you need to do is going online and fill out a VA Form 22-5490 or Dependents Application for VA Education Benefits. After you fill that form out, you'll have to send it to the regional benefit office where in theory you would want to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, in that school choosing, it has anything to do with it, the fact that the child parent was serving and died on duty on 2009?[NEWLINE]agent: Certainly, it does. That fact, opens the possibility for the child to use both Fry scholarships and the dependent educational assistance. The down side would be that the child may use only one of the programs at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And what should be done in case someone has already started its education? i'm asking because i remembered that a relative has this situation but wants to get benefits."}
{"id": "superseg_train_4678", "dialogue": "user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]agent: Was your parent or spouse an active duty member?[NEWLINE]user: Yes[NEWLINE]agent: If this is the case, you may qualify for this benefit. I want to know if I am eligible for disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what happens if I am not legally an adult?[NEWLINE]agent: In that case your parent or guardian must sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: And in the event that the spouse of the vetrano remarries?[NEWLINE]agent: in that case he will no longer be eligible for the Fry scholarship. You can still receive dependency compensation and indemnity DIC payments while using the Fry scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I am the child of a service member?[NEWLINE]agent: as the child of a service member You can be married or single to be eligible for the benefit[NEWLINE]user: If I receive the DIC, what should I do if I start using the Fry scholarship?"}
{"id": "superseg_train_4679", "dialogue": "user: hello I need information about the Fry Scholarships[NEWLINE]agent: Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.[NEWLINE]user: If my father was an active duty member who died in the line of duty in 2005 I am eligible for the fry scholarships?[NEWLINE]agent: of course you may qualify for this benefit. you just need to find out if you are eligible to receive the scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if my father died in 2005?[NEWLINE]agent: If your parents died in the line of duty before August 1, 2011, you may qualify for both the Fry Grant and the DEA Educational Assistance Program for Survivors and Dependents. But you can only use one program at a time. We limit the combined benefits to 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: And in the case of the spouse of a service member, can he receive this benefit?[NEWLINE]agent: Has the spouse remarried?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I am eligible for disability benefits[NEWLINE]agent: You may be able to obtain Fry Scholarship benefits if you are the child or surviving spouse of an active duty member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for benefits?"}
{"id": "superseg_train_4680", "dialogue": "user: can you give me details of Fry Scholarships[NEWLINE]agent: Learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans[NEWLINE]user: if my spouse was an active duty member who died in the line of duty on September 11, 2001[NEWLINE]agent: you may qualify for this benefit. Find out if you re eligible for education benefits through this scholarship[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Fry Scholarship benefits?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a Fry Scholarship?[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to choose a school?[NEWLINE]user: yes[NEWLINE]agent: The GI Bill Comparison Tool can help you pick a school. Use the GI Bill Comparison Tool ou should contact your school s certifying official to make sure your program is approved for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_4681", "dialogue": "user: Hello there. I'm here because I have questions about getting a fry scholarship.[NEWLINE]agent: Then you're in the right place. Have you chosen a school yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case, you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I already did. I was told that there also is this DEA program, which I qualify for. Can I use the DEA program as well?[NEWLINE]agent: You may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program, but you can use only one program at a time. We cap combined benefits at 81 months of full-time training.[NEWLINE]user: Ah, alright. I thought I could use both. By the way, I'm the son of a service member, do I need to be married to be eligible?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already started my educational program? Can I still expect benefits to be paid?[NEWLINE]agent: Yes, you should ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. And what benefits are we talking about?"}
{"id": "superseg_train_4682", "dialogue": "user: Hey, I am looking for help on how to get a fry scholarship.[NEWLINE]agent: Have you chosen a school yet?[NEWLINE]user: Yes, I already have chosen a school.[NEWLINE]agent: In that case you should contact your school's certifying official to make sure your program is approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I already know that it is, but what should I do if I qualify for both the fry scholarship and DEA? Apply for both?[NEWLINE]agent: In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have to choose one. Well, where do I apply for benefits then?[NEWLINE]agent: You can apply online now, or fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school.[NEWLINE]user: But what if I've already started my educational program? Can I still get the benefits?[NEWLINE]agent: Of course, just ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.[NEWLINE][BOUNDARY][NEWLINE]user: My dad died on a combat mission, 12 years ago. I've read that this qualifies me for several support programs, do you know which?"}
{"id": "superseg_train_4683", "dialogue": "user: Good day. I want to learn more about Fry scholarships, please.[NEWLINE]agent: Then you're in the right place. Here you can learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]user: My husband died on a combat mission a few years ago, does this qualify me for the scholarship?[NEWLINE]agent: Yes, you may qualify for this benefit. We can find out if you're eligible for education benefits through this scholarship, if you want.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be great. You see, I lost my husband twelve years ago. Which scholarship can I get? The fry scholarship, right?[NEWLINE]agent: Yes, you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time.[NEWLINE]user: Does this mean you cap combined benefits at some point?[NEWLINE]agent: Correct. We cap combined benefits at 81 months of full-time training.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. So, do I qualify for the Fry scholarship then?[NEWLINE]agent: You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active-duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the spouse of a service member?[NEWLINE]user: Yes, I'm the wife of a veteran who passed away.[NEWLINE]agent: Did you remarry?[NEWLINE]user: No, I would never marry another man. My husband was the love of my life.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm receiving dependency, can I receive it along with the Fry scholarship?"}
{"id": "superseg_train_4684", "dialogue": "user: I wanted to see what job training you had available for a vet looking for a job[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you link me to more resources?[NEWLINE]agent: Yes, I'll give you the link to external resources that can help you in your job search[NEWLINE][BOUNDARY][NEWLINE]user: what help do you have for someone who is disabled because of the service?[NEWLINE]agent: We have Vocational Rehabilitation and Employment programs that help you learn new skills, find a job, start a business, get educational counseling, or return to your former job[NEWLINE][BOUNDARY][NEWLINE]user: are dependents eligible for anything?[NEWLINE]agent: We can help dependent family members find out if they are eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have any other resources other than job search?"}
{"id": "superseg_train_4685", "dialogue": "user: Can you explain to me what VA Vocational Rehabilitation is?[NEWLINE]agent: First off, do you have a service-connected disability that limits your ability to work or even prevents you from working?[NEWLINE]user: Yes, I am not able to work because of a service-connected disability.[NEWLINE]agent: The VA Vocational Rehabilitation and Employment program will be able to help you and you can find out if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Can family members of service members and Veterans get help with these resources?[NEWLINE]agent: Yes, dependent family members can get counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VR&E?[NEWLINE]agent: You can contact VR&E through Integrated Disability Evaluation System or IDES if you are wounded, injured, or become sick during your service time and can't perform duties.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any more resources I could use at this time?[NEWLINE]agent: You can use VetSuccess on Campus and find out if our counselors can help you transition from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: What is available through VR&E?[NEWLINE]agent: VR&E programs for service members and Veterans Explore help you learn new skills, find a new job, starting a business, and getting educational counseling or returning to a former job.[NEWLINE]user: How can I find out if I can get VR&E benefits and services as a service member?"}
{"id": "superseg_train_4686", "dialogue": "user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent: you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: yes[NEWLINE]agent:  the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: Dependent family membersFind out if you 're eligible for certain counseling services, training, and education benefits[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of For service members and Veterans with service-connected disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: I need more information about the resources[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how do i access VR&E"}
{"id": "superseg_train_4687", "dialogue": "user: can you give me details of VA Vocational Rehabilitation[NEWLINE]agent:  you have a service - connected disability that limits your ability to work or prevents you from working[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: relatives enter the service?[NEWLINE]agent: yes, Miembros de la familia dependientes Averig\u00fce si es elegible para ciertos servicios de asesoramiento, capacitaci\u00f3n y beneficios educativos[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: VetSuccess on CampusFind out if our counselors can help you transition from military to college life[NEWLINE][BOUNDARY][NEWLINE]user: how to request benefit services[NEWLINE]agent: How to applyFind out how to apply for VR&E benefits and services as a service member or Veteran[NEWLINE]user: can you give me details of the programs for veterans with service-related disabilities[NEWLINE]agent: VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask aboutV A V c.Also, for XXXX. if i have a disability"}
{"id": "superseg_train_4688", "dialogue": "user: I need to know what vocational rehab is and if it is something that can help me.[NEWLINE]agent: Do you have a service-connected disability that affects your ability to work either partially or fully?[NEWLINE]user: I have a disability but I don't know how it affects my work since I haven't tried to work in a while. But I thought I would look into this because someone suggested it might be something that can help me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, I think I can still work. Is there something that could help me find a job that would work for me?[NEWLINE]agent: Our VA Vocational Rehabilitation and Employment (VR&E) program does provide assistance in finding jobs.[NEWLINE]user: So do you think I would qualify to use it?[NEWLINE]agent: You should call your local VA to see if VR&E is right for you, but it does sound like they could help you.[NEWLINE]user: Is there another way I could apply without calling?[NEWLINE]agent: You can also access VR&E through the Integrated Disability Evaluation System (IDES).[NEWLINE][BOUNDARY][NEWLINE]user: My wife has been looking for a job too, and it has been very stressful to her. Can you help her find a job too?"}
{"id": "superseg_train_4689", "dialogue": "user: Hello there. How are you doing today? I came here to learn more about vocational rehabilitation, maybe you can explain a few things to me?[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a former soldier who was wounded in action, I took a bullet for my country. God bless America. Now I want to know what America can do to support me with my disability. Can you tell me, please?[NEWLINE]agent: Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.[NEWLINE]user: How can I access this VR&E thing?[NEWLINE]agent: You can access VR&E through the Integrated Disability Evaluation System IDES.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is there something you can do for my wife and family as well?[NEWLINE]agent: Yes. We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I suppose you can help me figure out if I'm eligible for the VR&E program too?"}
{"id": "superseg_train_4690", "dialogue": "user: Can you tell me more about vocational rehabilitation? I have several questions about it.[NEWLINE]agent: Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'm a veteran who isn't too good with the Internet, but my disability currently doesn't let me do this in another way. Can you explain to me how I can apply for benefits?[NEWLINE]agent: Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: That sounds great. What can your programs offer me?[NEWLINE]agent: You can explore VR&E support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.[NEWLINE][BOUNDARY][NEWLINE]user: What about family members who depend on me?[NEWLINE]agent: We can help you find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Do you have any more helpful resources?"}
{"id": "superseg_train_4691", "dialogue": "user: hello I need information about VA Vocational Rehabilitation[NEWLINE]agent: Do you have a service related disability that limits your ability to work or prevents you from working?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I go if I am injured in my service and I cannot perform my tasks?[NEWLINE]agent: Accessing VR&E through the IDES Integrated Disability Assessment System If you are injured, injured or become ill while performing your service and are unable to perform your tasks, find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and there what can I do?[NEWLINE]agent: Find out how you can access VR&E services as soon as possible through IDES[NEWLINE]user: and what information is there for service members and veterans with service-related disabilities[NEWLINE]agent: VR&E Programs for Service Members and Veterans Explore VR&E support tracks and services to help you learn new skills, find a new job, start a business, obtain educational advice, or return to your previous job[NEWLINE][BOUNDARY][NEWLINE]user: and what are your most useful resources?[NEWLINE]agent: VetSuccess on campus Find out if our advisers can help you move from military to college life.[NEWLINE][BOUNDARY][NEWLINE]user: and there are grants for family members of service members and veterans with service-related disabilities"}
{"id": "superseg_train_4692", "dialogue": "user: Is there a way to access my VA life insurance policy online?[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: No not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am I able to check my policy status?[NEWLINE]agent: Yes, you can check your policy status when you get VA life insurance and make sure it is up to date, check your premium amount each month, and find out about renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know the life insurance policy I'm registered for? is another concern I have. Is there a deadline?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about VA life insurance policy. Can I switch to a different plan and maintain my premium?[NEWLINE]agent: Yes, you will be able to see your premium each month even if you make a change.[NEWLINE]user: May I ask another question? What exactly is Va life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.[NEWLINE]user: One more thing for the life insurance policy. What is the easiest way to manage my policy?[NEWLINE]agent: The easiest way to manage your policy is to use the online portal.[NEWLINE][BOUNDARY][NEWLINE]user: How would I access my policy?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with V, RH, J, RS, K, or W?[NEWLINE]user: Yes, I have a file number that starts with RH.[NEWLINE]user: How would I access my policy online through the Office of Servicemembers Group Life Insurance?"}
{"id": "superseg_train_4693", "dialogue": "user: I wanted to look at my VA life insurance information online and need help[NEWLINE]agent: Do you already have VA life insurance?[NEWLINE]user: yes I do[NEWLINE]agent: Okay, you can use your online portal to manage your policy online.[NEWLINE]user: what of it can I manage online?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: ok but how do I log in so I can do that?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I have VGLI life insurance so how do I log in or register?"}
{"id": "superseg_train_4694", "dialogue": "user: Hey, if a person needs to check some things onits life insurance policy, How can do that?[NEWLINE]agent: I understand that you have a VA life insurance?[NEWLINE]user: No, i don't have any of that. Just asking out like a favor for another people.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, you check, but meanwhile, can you tell me how to gain access?[NEWLINE]agent: No problem, Let me ask you something, Do you know if any of those people you mentioned have file numbers that starts with a V, RH, J, RS, K or W?[NEWLINE]user: Yeah, i know at least two of them who have files with those letters.[NEWLINE]user: In fact, i think they one of them have something called veterans insurance or something like that. Is that important?[NEWLINE]agent: It sure is. If one of them has that kind of insurance, then he or she can access its policy online through the office of service members at Prudential Insurance Company of America. They work with that kind of policy.[NEWLINE][BOUNDARY][NEWLINE]user: You talk too much about this online thing, Could you tell me how can be useful to me?[NEWLINE]agent: Accessing your insurance policy online can be used to check many thing about your insurance.[NEWLINE]user: Like what?"}
{"id": "superseg_train_4695", "dialogue": "user: I want to do my life insurance business online with the VA[NEWLINE]agent: Do you have VA life insurance?[NEWLINE]user: yes[NEWLINE]agent: You can use the online portal to manage your policy online[NEWLINE]user: can I pay my premium by logging on and doing what I have to do?[NEWLINE]agent: Yes, you can pay your premium there[NEWLINE][BOUNDARY][NEWLINE]user: is that the same place to go to do your VGLI insurance business?[NEWLINE]agent: You access your Veterans Group Life Insurance policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I do when I log in besides paying my premium?[NEWLINE]agent: You can check your policy's status to make sure it is up to date, and you might be able to find out about your plan and renewal options[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to log in?[NEWLINE]agent: Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: where do I go to do my business if I have a VGLI policy?[NEWLINE]agent: You can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.[NEWLINE]user: do I go to the office of servicemembers website or Prudential website?"}
{"id": "superseg_train_4696", "dialogue": "user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: Yes[NEWLINE]agent: If you have VA life insurance, the easiest way to manage your policy is online.[NEWLINE]user: What can I use the online portal for?[NEWLINE]agent: You can use your online portal to:\u00a0\u00a0 check the status of your policy to make sure it is up to date\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage s\u00a0\u00a0\u00a0 Learn about your plan and renewal options.[NEWLINE][BOUNDARY][NEWLINE]user: and How do I access my policy?[NEWLINE]agent: Access your policy online through the Prudential Insurance Company of America Service Member Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE]user: what kind of benefits does it provide?[NEWLINE]agent: Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to ensure my coverage?"}
{"id": "superseg_train_4697", "dialogue": "user: Hello I need information about How to Access my VA life insurance policy online[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access my policy?[NEWLINE]agent: If you have a VA life insurance policy with a file number that begins with V, RH, J, RS, K or W or you want to apply for the service - life insurance for disabled people life insurance for veterans who have to be disabled As a result of serving in the military, access your policy online through VA. Find your policy through VA[NEWLINE]user: Yes[NEWLINE]user: What do I do if I have a VGLI Life Insurance policy?[NEWLINE]agent: If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and how is the easiest way to administer my policy?[NEWLINE]agent: the easiest way to manage your policy is online. You can use their online portal for that purpose[NEWLINE][BOUNDARY][NEWLINE]user: and where can i find my policy?[NEWLINE]agent: Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: and what things will the online portal allow me to do?"}
{"id": "superseg_train_4698", "dialogue": "user: Hi. I'm a veteran ad I'm looking for how to access to a life insurance for us.[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: No, I don't have any.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I get one, how can I control it?[NEWLINE]agent: The easier way yo manage your policy is online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about  VA life insurance options, which one is the insurance that we get when serving?[NEWLINE]agent: SGLI, Servicemembers Group Life Insurance offers insurance while you are serving[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Veterans Group Life Insurance, and Service Members Group Life Insurance, how can I make access to the management online?[NEWLINE]agent: To get access to your policy online you need to have a VGLI control number. You'll find your policy through prudential insurance company of america.[NEWLINE][BOUNDARY][NEWLINE]user: I'd still like to learn more about VA life insurance. Do they have any advantages in critical situations?[NEWLINE]agent: Benefits for totally disabled or terminally.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, to keep my policy and my coverage up to date, do I have to revise it all the time?[NEWLINE]agent: Yes, you need to check it, to keep it updated and keep your coverage through your payments.[NEWLINE]user: What about if I don't know remember what my policy covers?"}
{"id": "superseg_train_4699", "dialogue": "user: Hi, good afternoon. I have a veterans life insurance and i would like to know what kind of options you can offer me for managing it?[NEWLINE]agent: Sorry, I understand that you have a veterans life insurance?[NEWLINE]user: That's right. I have one of those.[NEWLINE]agent: Good. Then you must know that you can go online to manage various options of your policy, such as check your policy's status or pay your premium.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a time frame in which I must act after leaving the military to ensure I still have coverage under veterans life insurance?[NEWLINE]agent: Yes  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ARe there options for life insurance if I'm disabled?"}
{"id": "superseg_train_4700", "dialogue": "user: Hello. I've been receiving veteran benefits since some time ago, but i've been a little messy with my transactions. Is there a way to know about my doings?[NEWLINE]agent: You don't need to worry there. You can go online to get your benefits history.[NEWLINE][BOUNDARY][NEWLINE]user: That would imply for me to register on an online portal, right?[NEWLINE]agent: That would be correct. Are you comfortable with that, in order to check your history?[NEWLINE]user: No, i'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But, then again, i suppose it's the only way to check that out. What would i need in any case?[NEWLINE]agent: You'll need a Premium DS Logon account, because your current credential MyVetHealth or ID won't work here. Once you get into eBenefits, you'll need to upgrade your account to Premium.[NEWLINE]user: I want to know regarding my eligibility for additional VA disability compensation for my dependent(s). What are the various ways to apply for benefits?[NEWLINE]agent: You may be eligible for additional disability compensation for a spouse, child, and/or parent if you meet both of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I think I'll give it a shot to file a VA disability. Could you tell me if is it possible for me to have my benefits increased?[NEWLINE]agent: You can do that by filing a claim for a VA disability increase.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out how to cancel my direct deposit payments? can I go to an office? or just by call?"}
{"id": "superseg_train_4701", "dialogue": "user: I'm looking for information about my veteran payments, about my transaction history, please.[NEWLINE]agent: You can find that information via online.[NEWLINE][BOUNDARY][NEWLINE]agent: You must have a eBenefits account, because you're a veteran. have you signed in lately?[NEWLINE]user: Yeah, i went there but don't know how to locate that.[NEWLINE]agent: So you never has been able to see this feature?[NEWLINE]user: No, i haven't been able to do that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Look, what happens if i need to change some of my information, like my deposit address or my contact data?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have access to the web or have a VA office near to your location?[NEWLINE]user: No, i don't have any of that.[NEWLINE][BOUNDARY][NEWLINE]agent: Could you at least get access to your VA.gov profile somehow?[NEWLINE]user: No, sorry, but i really can't do that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn more about direct deposit. Is there a direct deposit option on VA.gov?[NEWLINE]agent: Not yet. We're in the process of bringing direct deposit to VA.gov.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about adding a dependent to VA disability benefits. What if he's a 19-year-old boy who attends school full-time?"}
{"id": "superseg_train_4702", "dialogue": "user: I signed up for the online veteran payments portal the other day but i haven't had the opportunity to sneak around. Can you specify me what can i see there, related to my payments?[NEWLINE]agent: Are you a veteran then?[NEWLINE]user: No, i'm not. But i think is not necessary to be one, isn't? there are other types of people who use this portal.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Fine. Tell me something. If i need to change my address in the future, can i do it through where?[NEWLINE]agent: You can go to VA.gov and access your profile. There you can make changes to your information and those changes will automatically will be changed in all your disability data across sites, meaning changes in data related to compensation, pension benefits, claims and appeals.[NEWLINE]user: Can you guide my through the process of changing my address online?[NEWLINE]agent: Gladly. On our page you can find out how to change your address on file with VA.[NEWLINE][BOUNDARY][NEWLINE]user: That's very wide. Say, if i need more changes to my information. I should get into contact with veterans affairs?[NEWLINE]agent: Absolutely. An up to date information is always preferred because it could affect your rating or payment. Changes could include marital status, birth of a baby, child adoption or any other life changes.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know information on how I will add a dependent to my VA disability compensation?[NEWLINE]agent: Well, you can start by submitting the Statement of Dependency of Parent VA Form- 219-509.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Can I also know if I'm able to contact VA if I have other changes to my information? Some people told me that disability benefits should be improved. So, how's it going?[NEWLINE]agent: That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.[NEWLINE]user: But that's the only way to get an increase? What about a worsening on my possible disability?"}
{"id": "superseg_train_4703", "dialogue": "user: What should I do if I need to change my direct deposit or contact information?[NEWLINE]agent: do you want to change your information?[NEWLINE]user: yes[NEWLINE]agent: any of these ways:online, or contact your nearest regional benefits office or VA eligibility office[NEWLINE][BOUNDARY][NEWLINE]user: ok how can I see my payment history?[NEWLINE]agent:  you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else I want to ask about learning about my benefits.  Where can I find information pertaining to my benefits for my service-related disability?[NEWLINE]agent: Explore VA.gov to learn about your benefits[NEWLINE][BOUNDARY][NEWLINE]user: how to download the guide for family members[NEWLINE]agent: Get started with caregiver benefits PDF Apply for survivor benefits PDF[NEWLINE][BOUNDARY][NEWLINE]user: How is life insurance? Explore VA life insurance options[NEWLINE]agent: Life insuranceExplore VA life insurance options for Veterans, service members, and families. Manage your policy online, file claims for benefits, and access helpful resources.[NEWLINE]user: how is housing assistance"}
{"id": "superseg_train_4704", "dialogue": "user: Hello and good afternoon. I've been receiving veteran benefits for some time now and i would like to have everything that is payment-related, well, sorted out. Is there any way to do that?[NEWLINE]agent: There is one. You may be able to do that using your payment's history online.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you signed up on eBenefits?[NEWLINE]user: Yeah, i registered some time ago.[NEWLINE]agent: Then you'll use this tool to see you history? Do you know what to do?[NEWLINE]user:  i don't know, no. But i'll definitely try to use it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, if you can't clarify that, don't worry for now. Instead, could you tell me if i can change my information after i signed up?[NEWLINE]agent: In fact, you can. And you have multiple options. So, you can do that using our online application and also have the option to contact your nearest veterans regional office or even an eligibility office.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, once i get inside the eBenefits page, what can i expect to see regarding payments history?[NEWLINE]agent: You'll get a correlation of your past veterans payments, related to the following: Survivor pension benefits and survivors and dependents Educational Assistance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to ask about VA benefits claim. What VA benefits I am authorized to, while in service?"}
{"id": "superseg_train_4705", "dialogue": "user: Hello, I need some help with viewing my payment history.[NEWLINE]agent: Then you are in the right place. We can help you find out how to view your VA payment history online.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I need to sign in to eBenefits to view it?[NEWLINE]agent: Do you want to use this feature then?[NEWLINE]user: Well, yeah.[NEWLINE]agent: Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about changing your VA direct deposit information.[NEWLINE]agent: We re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET. Change your address through your VA.gov profile You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. Can I update my address on my VA.gov profile?[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability rating that is higher than 25%?[NEWLINE]agent: If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.[NEWLINE]user: Can you help me find out how to add dependents that qualify?[NEWLINE]agent: Yes, I can help you find out how to add eligible dependents.[NEWLINE][BOUNDARY][NEWLINE]user: I recently moved and my address has changed. Does this matter?"}
{"id": "superseg_train_4706", "dialogue": "user: When I sign into the VA website, can I see any information about VA payments I have gotten?[NEWLINE]agent: Are you a military veteran?[NEWLINE]user: Yes, of course. I just need more information about the payments I have already received.[NEWLINE]agent: Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now regarding VA financial advice, how can I contact you and get help avoiding foreclosure?[NEWLINE]agent: In that case, you can contact us anytime to request that we assign a VA loan technician to your loan and get advice of what to do.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have already missed a few mortgage payments?[NEWLINE]agent: This plan will help you to go back to making your regular payments.[NEWLINE]user: But what can I do if I can make the payments on the way I am.[NEWLINE]agent: In that case you might need a loan modification and make a fresh start.[NEWLINE]user: And what will happen with the missed payments?[NEWLINE]agent: This plan should help you add the missed mortgage payments and any related legal cost to your total loan balance.[NEWLINE][BOUNDARY][NEWLINE]user: I don't really have any financial good experience."}
{"id": "superseg_train_4707", "dialogue": "user: Can I look up the VA payments I have gotten in the past?[NEWLINE]agent: Yes, you can. Did you need help with that?[NEWLINE][BOUNDARY][NEWLINE]user: Yeah I need help with that. Is there a page on the VA website for that?[NEWLINE]agent: First, you need to go to the eBenefits page. Are you able to sign in there?[NEWLINE]user: No, I can't. I don't have a login. What do I do now?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Isn't in the same as my My HealtheVet ID sign in information?[NEWLINE]agent: That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page![NEWLINE][BOUNDARY][NEWLINE]user: I see. If I need to change my account information like changing of address I still can do it there, correct?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else to narrow down on whether or not I qualify for the application. Am I Eligible For Additional VA Disability Compensation For My Dependents?[NEWLINE]agent: whether you may be eligible for additional disability compensation for a spouse, child and / or parent[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I would like to know how long it takes for my disability payment to arrive?[NEWLINE]agent: Was your disability rating 10% or higher?[NEWLINE]user: Yes it is 50%.[NEWLINE]agent: Thank you. You should expect your payment within 15 days of your decision notice.[NEWLINE]user: It's been about 3 weeks and I haven't gotten it yet. What do I do now?"}
{"id": "superseg_train_4708", "dialogue": "user: Hello I need information about Where to go for VA medical care?[NEWLINE]agent: have you signed up for VA medical care?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go for care?[NEWLINE]agent: You will receive regular care at the VA location you choose.[NEWLINE]user: I'd also like to know who will be responsible for my care at the VA? What if I require additional services to meet my requirements?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE]user: You also know about this, I have a health condition that makes me need specific medications, can you guarantee them?[NEWLINE]agent: in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE][BOUNDARY][NEWLINE]user: What if I sign up for VA medical care?[NEWLINE]agent: it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.[NEWLINE]user: and how many places of attention do they have?[NEWLINE]agent: more than 1,200 medical care locations throughout the country[NEWLINE][BOUNDARY][NEWLINE]user: What if I move, what should I do to change my location address?[NEWLINE]agent: To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area[NEWLINE]user: and if my new address is outside theUSA?"}
{"id": "superseg_train_4709", "dialogue": "user: Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.[NEWLINE]agent: Before that, i have to ask, Did you sign up for veterans health care?[NEWLINE]user: Actually, i didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?[NEWLINE]agent: You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about what veterans health care, care and services does VA health care cover?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE]user: You know, I don't really like being in a center or treatment center. Is there a possibility that I can receive treatment in my own home? For me it would be much more comfortable and I could say that even more efficient the program covers that, right?[NEWLINE]agent: That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I may have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?[NEWLINE]agent: As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.[NEWLINE][BOUNDARY][NEWLINE]user: Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?"}
{"id": "superseg_train_4710", "dialogue": "user: Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?[NEWLINE]agent: You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.[NEWLINE]agent: Are you distant from a veterans medical center?[NEWLINE]user: Yeah, i would need to take the road for a while to get ot the nearest facility.[NEWLINE]agent: Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please elaborate on what preventive care I should get?[NEWLINE]agent: Provide or arrange for preventive care, such as vaccines such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to be able to enjoy this preventive care?[NEWLINE]agent: First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if the VA is going to check the details I give them regarding my income for the year of 2018?[NEWLINE]agent:  we ll verify it in July of 2019[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA medical programs, on a somewhat similar note. Where can I look for more details, if I need it?[NEWLINE]agent: If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.[NEWLINE]user: This maybe won't happen, but what aobut if i go outside the U.S?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Umm ok. If i need to change my address, what should i do?[NEWLINE]agent: Call us at 877-222 VETS.[NEWLINE]user: If i need more information, where?"}
{"id": "superseg_train_4711", "dialogue": "user: can you help me so I know where I can get medical care from the VA?[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, but I am going to[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what will they do for me?[NEWLINE]agent: Once you sign up for VA health care you become part of the country\u2019s largest integrated health care system. We serve nearly 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE][BOUNDARY][NEWLINE]user: will you provide services if I am outside of the U.S. or do I have to come back to get care?[NEWLINE]agent: We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know, if I have private health insurance, should I cancel my Medicare or continue using it?[NEWLINE]agent: This is your decision. You can save money if you drop your private health insurance, but there are risks.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any experience with VA health care? Do you have urgent care centers in the United States, or do you just have hospitals?[NEWLINE]agent: You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE]user: If I need medical care while traveling is it the same as that foreign program you named?"}
{"id": "superseg_train_4712", "dialogue": "user: I need to know where I can go for medical care[NEWLINE]agent: Have you signed up for VA health care?[NEWLINE]user: no, I am a vet and I want to sign up too[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I go?[NEWLINE]agent: You could get care at a VA location of your choice once you sign up for VA health care[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be enrolled in VA healthcare to use the medical benefits package?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care. Anywhere I want even if I need specialized care?[NEWLINE]agent: If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are[NEWLINE]user: That's helpful to hear. Anything else, VA healthcare. If I served in the military, will I be qualified for VA health care?[NEWLINE]agent: Yes You may be able to get VA health care benefits if you served in the military, but you must meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: what if it is something not specialized and they still can't see me at the place of my choice?[NEWLINE]agent: and you said earlier that you are not currently enrolled in VA health care, is that true?[NEWLINE]user: yes[NEWLINE]agent: Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: can I get care when I travel to Mexico?"}
{"id": "superseg_train_4713", "dialogue": "user: you can help me by telling me where someone in the middle of nowhere can go for medical care[NEWLINE]agent: You can get care at a VA outpatient clinic or a mobile Vet Center[NEWLINE]agent: are you far from a VA medical center?[NEWLINE]user: no, not me I live near a hospital[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how do I get more information to help a vet friend who is far from a medical center and needs urgent help?[NEWLINE]agent: You should call the local VA medical centers enrollment coordinator[NEWLINE]user: how can you help him if he is not near you people?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: About paying for my care, exams or medications, if my service-related condition qualifies 50% or more and determines my inability to work, does this have anything to do with the determination of payment?[NEWLINE]agent: Yeah, it will give you priority location and you won't pay anything.[NEWLINE]user: Then it can be very useful to do the copayment, right?[NEWLINE]agent: Well, copay enables you to pay a reduced price for medications and tests.[NEWLINE]user: What about if i haven't applied for VA health care yet?[NEWLINE]agent: Then you should do it, but before check the requirements for eligibility.[NEWLINE]user: O.k, i'll check that out. In any case, where can i get more information?"}
{"id": "superseg_train_4714", "dialogue": "user: I need some information about where to go for VA healthcare.[NEWLINE]agent: There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.[NEWLINE]agent: Do you live near a VA medical center?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do the VA medical centers offer?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for centers offer a wide range of services. Do I have to be up for VA health care Apply now[NEWLINE]agent: Are signed up for VA health careApply now[NEWLINE]user: no[NEWLINE]agent:  Are signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans[NEWLINE]user: no"}
{"id": "superseg_train_4715", "dialogue": "user: Where will I go for VA health care?[NEWLINE]agent: Did you sign up for VA health care?[NEWLINE]user: Yes, I have signed up for VA health care.[NEWLINE]agent: That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't believe so, but I might have signed up, so could you please tell me how I can obtain this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE]user: can you help me apply now?[NEWLINE]agent: Yes, we can provide a link so you can apply for benefits now[NEWLINE]user: If I don't have time now who else can I talk to later to apply?[NEWLINE]agent: You can contact your VA social worker. Or, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET[NEWLINE]user: what are the requirements to qualify for care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: I am[NEWLINE]agent: Have we concluded that you need a specific service to help with your ongoing treatment and personal care?[NEWLINE]user: no I haven't even asked before or no one has reached out to me"}
{"id": "superseg_train_4716", "dialogue": "user: Hello. I am looking for information.[NEWLINE]agent: Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: No, thanks. I'm curious about something else.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?[NEWLINE]agent: Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what the VA health care coverage is. If I have vision and hearing loss, will VA also cover the cost of hearing aids?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes"}
{"id": "superseg_train_4717", "dialogue": "user: Hello I need information about how do I get VA medical care?[NEWLINE]agent: About VA health benefits Learn how VA health care works and what veterans health services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: and what help do you offer in your program?[NEWLINE]agent: We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on what is the procedure for obtaining VA services for MST?[NEWLINE]agent: If you have a VA primary care provider, talk to that professional about what you ve been through[NEWLINE]user: can i get help though the VA?[NEWLINE]agent:  If you re a Veteran who has experienced MST, you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent:  Download our military sexual trauma brochure for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 800 - 273 - 8255,  then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help through the VA"}
{"id": "superseg_train_4718", "dialogue": "user: I want to know more about copay fees[NEWLINE]agent: Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on VA benefits?[NEWLINE]user: yes, I want to learn about VA disability benefits[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. I'd also want to find out about VA disability benefits, what can i get help with as a veteran?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also assist me in obtaining my medical history, for my VA disability insurance claim?[NEWLINE]agent: Yes, we can help you set up your personal health record and download reports to share with your doctors[NEWLINE][BOUNDARY][NEWLINE]user: If I lose my coverage, does it end abruptly or can I appeal?[NEWLINE]agent: You will have 60 days after you receive our letter to make your case and during these 60 days you can continue to use your VA health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: For more information and resources from the VA, do you have a social network like facebook, twitter or youtube?[NEWLINE]agent: We have accounts on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on the Mission Act?[NEWLINE]agent: Yes you can learn how we are making it easier for you to get health care through the MISSION Act[NEWLINE][BOUNDARY][NEWLINE]user: do you have an e-mail sign up so I don't miss anything?"}
{"id": "superseg_train_4719", "dialogue": "user: I wanted to see what the copays are for certain services[NEWLINE]agent: We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about other services?[NEWLINE]user: yeah, I could use info on VA disability[NEWLINE]agent: Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for me to know the VA's decision?[NEWLINE]agent: It just depends on when we receive them because we process in order we get them, unless claim requires a priority processing.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please give me the number we use if we have a hearing impairment, or does it not work with you?[NEWLINE]agent: You can call TTY: 711 and connect with us[NEWLINE][BOUNDARY][NEWLINE]user: Another concern regarding VA Life Insurance. Is it possible for you to give me some advice on life insurance? I'm confused.[NEWLINE]agent: Yes, we offer beneficiary financial counseling and online will preparation. If you're enrolled in a VA life insurance plan, find out if you can get free financial planning and online will preparation services.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the VA's benefits and services? Do you have any additional information on education benefits so that I can return to school?[NEWLINE]agent: Yes, we can help you apply for and manage education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can message the VA online?[NEWLINE]agent: You can ask a question online. we have a page set up just for that[NEWLINE][BOUNDARY][NEWLINE]user: I also wanted to know more about VA mental health services, do you have anything on that?[NEWLINE]agent: Yes, we can help you find out how to access VA mental health services for many different needs[NEWLINE][BOUNDARY][NEWLINE]user: can I follow you on social media?"}
{"id": "superseg_train_4720", "dialogue": "user: Hi there. Can you help me to get more information about the health care for veterans?[NEWLINE]agent: Not a problem. The VA health care has a copay rate, which is used for differents types of care, test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have any benefit for veterans already?[NEWLINE]user: As long I can remember I don't have any benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what's the status of my appeals?[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the Veterans Affairs website's stability. Will my personal details be secure if I use this tool?[NEWLINE]agent: Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.[NEWLINE][BOUNDARY][NEWLINE]agent: For that you can always track the status pf an open VA health care appeal.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a follow-up question to get more information and tools. But is health insurance something that applies to all or does it cover individual cases?[NEWLINE]agent: The VA Health care also covers specific health needs and conditions, like women health.[NEWLINE]user: That sounds great. But I be able to pay for something like that?[NEWLINE]agent: There is the affordable care act and your VA health care coverage.[NEWLINE][BOUNDARY][NEWLINE]user: There also compensation benefits for disability, right?"}
{"id": "superseg_train_4721", "dialogue": "user: I could use some info on copays[NEWLINE]agent: Okay, you can view the current copay rates for different types of care, tests, and medications for more information[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need more information on VA benefits and services?[NEWLINE]user: yes, anything on compensation[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know aboutT R I C.Also, for XXXX. do you have anything else?[NEWLINE]agent: We have the TRICARE program, If you\u2019re the family member of an active-duty, retired, or deceased service member, National Guard soldier, Reservist, or Medal of Honor recipient, you may qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any social media accounts that I should follow?[NEWLINE]agent: Yes, you can follow us on Twitter, Facebook and YouTube[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious to know on what is the use of VA Blue Button? Specifically, what can VA Blue Button do to assist me with my data in my health care portal?[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: I'm looking for information relating to receiving care through community care, where can I find information about this?[NEWLINE]agent: Yes, you can find out how you may be able to receive care from a provider in your local community through community care[NEWLINE][BOUNDARY][NEWLINE]user: what is covered with VA medical care?[NEWLINE]agent: With VA health care, you are covered for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call?[NEWLINE]agent: Health benefits hotline: 877-222-VETS (8387),  My HealtheVet help desk: 877-327-0022,  eBenefits technical support: 800-983-0937[NEWLINE][BOUNDARY][NEWLINE]user: could I just message you online and not have to call?"}
{"id": "superseg_train_4722", "dialogue": "user: Can you help with more information and resources for VA health care?[NEWLINE]agent: We can show you the different rates for VA health care copays for different test and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about the other VA benefits and services available?[NEWLINE]user: No I do not need to know about them at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to update my information for health benefits?[NEWLINE]agent: Yes, you can update your benefits with the VA Form 10-10EZR and the things to update are personal, financial, or insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is VA benefits. Should I still get insurance if I don't have VA health care benefits?[NEWLINE]agent: if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What women s health services does VA provide?[NEWLINE]agent: We provide services for : who are homelesss and Women Veterans[NEWLINE][BOUNDARY][NEWLINE]user: can I contact a VA healthcare provider?"}
{"id": "superseg_train_4723", "dialogue": "user: Hello, how are you? I need help figuring out how to get health care for veterans, I'm not the youngest anymore.[NEWLINE]agent: Then you're in the right place. Here you can learn how VA health care works and which Veterans health care services we cover.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great! Do you have more information then?[NEWLINE]agent: Yes, we do. You can view our current copay rates for different types of care, tests, and medications, to name an example.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: No, I'm fine.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you maybe tell me how to manage my health and benefits?[NEWLINE]agent: Of course. You can order a prescription refill and track your shipment online, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind, forget this. Can I find out when to expect a decision on my application?[NEWLINE]agent: Yes, and you can also find out what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also track the status of an open health care appeal?[NEWLINE][BOUNDARY][NEWLINE]user: I've noticed that not all of the documents I sent to VA are visible online. Is it possible that some of them are missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4724", "dialogue": "user: Hello there. How are you doing? I am looking for information about what happens after I submitted my application.[NEWLINE]agent: Of course. We can help you find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like to get more information?[NEWLINE]user: No, thank you. That's enough.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you have a number I can call for questions?[NEWLINE]agent: Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I do have yet another question for you about VA benefits for service members.  Can you tell me about the VA benefits that may be available to me during and after my service?[NEWLINE]agent: GI Bill and education benefits that help pay for school or any training you take.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a number to call if you have hearing loss?[NEWLINE]agent: You can call TTY 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get benefits if I am a technical member of the National Guard and Reserve?[NEWLINE]agent: Yes, you could be eligible and can find out which benefits you qualify for and when to apply and can learn about them through TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: What services are available for home loans?"}
{"id": "superseg_train_4725", "dialogue": "user: Hi, could you tell me what information do I need to request the burial in a VA cemetery?[NEWLINE]agent: do you want information to apply?[NEWLINE]user: do not[NEWLINE]agent: do you have the discharge papers?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: If I sign the form on behalf of someone else, what should I do?[NEWLINE]agent: Among the things you should do are the following:\u00a0\u00a0\u00a0 Select box 33B on the form and provide your name, address, phone number, and email address in blocks 34-37\u00a0\u00a0 provide documents that show why the person requesting can t signal[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help completing my application?[NEWLINE]agent: Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply?[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of completing my application. What happens when my family member requests a burial for me?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE][BOUNDARY][NEWLINE]agent: Find out what happens after requesting a pre-need eligibility determination[NEWLINE]user: Where can I find out the status of my application regarding the pre-need eligibility determination?[NEWLINE]agent: For more information, you can call 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.[NEWLINE]user: What days can I call?"}
{"id": "superseg_train_4726", "dialogue": "user: What information do I need to request a burial in a VA cemetery?[NEWLINE]agent: do you want to apply for the service?[NEWLINE]user: yes[NEWLINE]agent: the first is the Social Security Number and Date and place of birth[NEWLINE][BOUNDARY][NEWLINE]user: Ok, who can I call to request the service?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get burial details and gather all relevant information for the application to be approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_4727", "dialogue": "user: Hi, I would like to know how to apply for Pre-Need Eligibility for Burial in a VA Cemetery?[NEWLINE]agent: You can apply right now online or you can also apply by filling out an application and mailing it.[NEWLINE][BOUNDARY][NEWLINE]user: I don't like applying online but am willing to apply by mail. What forms do I have to completed to apply by mail?[NEWLINE][BOUNDARY][NEWLINE]agent: If you want to apply by mail you will have to download the necessary forms, are you able to download forms?[NEWLINE]user: Yes I am able to download forms on my computer.[NEWLINE]agent: You will have to download VA Form 40-10007 in PDF format. Once you have downloaded the form you can complete it, print it and mail it.[NEWLINE]agent: Is the person you are applying for able to sign the necessary form?[NEWLINE]user: Yes he is able to sign the form.[NEWLINE]agent: If he is unable to sign the form for if the person is under 18 years old, or mentally unable to make decisions for himself or physically unable to sign the form a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a question or need help while filling out the form?[NEWLINE]agent: If you need help or have a question you can call our toll-free number at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m ET.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I have applied?[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with  VA national cemetery?? What if I change my mind and don't want to be buried in a national cemetery run by the Veterans Administration?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4728", "dialogue": "user: Hello there. Is there is any help you can give me about the process  for a burial in a VA cemetery?[NEWLINE]agent: No problem. You need to know what will happens next after you apply for a pre-need eligibility determination.[NEWLINE]agent: Do you have enough information on this?[NEWLINE]user: Not really. I would like to know some more.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: It's there any way to get in contact with you through phone?[NEWLINE]agent: Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of National Cemetery Scheduling Office? Okay, what kind of details do I need to provide you with about this procedure?[NEWLINE]agent: You are going to need to provide information about the closest living relative of the deceased, as name and the relationship to the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's all what I have to provide?[NEWLINE]agent: You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, it's there any phone number to contact you?"}
{"id": "superseg_train_4729", "dialogue": "user: Hello, I came here to find out what happens after I sent my application to you.[NEWLINE]agent: Then you came to the right place. Here you can find out what happens after you apply for a pre-need eligibility determination.[NEWLINE]agent: Would you like more details about this?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you can call 877-222-8387 for more information. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you  about DIC eligibility for survivors of Blue Water Navy  VIetnam Veterans.  Tell me about there eligibility information?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to DIC eligibility details than meets the eye. I see what you mean. What do I do if I want to submit an application by mail?[NEWLINE]agent: You need to fill out an application for pre-need determination of eligibility for burial in a VA national cemetery VA Form 40-10007.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know additional information on what documents I need to know if I'm eligible for the DIC.[NEWLINE]agent: If the person was married, you ll also need the surviving spouse s status as Veteran, service member, or family member[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd like to ask you another question. What if I want to be laid to rest in a state cemetery?[NEWLINE]agent: In that case you need to contact that specific cemetery ahead of time to find out about their pre-need program. Some state Veterans cemeteries require that you live in that state or have other rules around eligibility. You can apply for a pre-need determination of eligibility from VA and also from a state or tribal Veterans cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to know. And how do you decide if you accept me or not?[NEWLINE]agent: We base our decision of whether or not you qualify for burial in a VA national cemetery on your service history or the service history of the Veteran or service member who's sponsoring your application for burial as a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: My physical state doesn't let me sign a form, can someone else sign it for me?[NEWLINE]agent: Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But I will get my spot at the graveyard, as soon as I qualify, right?"}
{"id": "superseg_train_4730", "dialogue": "user: I want to apply for a burial in a VA cemetery and I want to know what happens after I apply.[NEWLINE]agent: Have you applied for a pre-need eligibility determination?[NEWLINE]agent: If you have applied already, there is a delay in processing those because we have gotten so many of them.[NEWLINE]user: Is there any place where I can get more information about this later if I need it?[NEWLINE]agent: You can call 877-222-8387 for more information. It is available Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Okay thanks. I'd also want to know if what includes in my folder if I qualify for funeral benefits?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to pick the graveyard I want to be buried in? Arlington is, in my opinion, the finest, and I would love to be buried there.[NEWLINE]agent: For that particular cemetery, you would need to call 977-907-8585 for more information regarding the qualifications to be buried there. The number is open from Monday through Friday, 8 a.m to 5:30 p.m., and Saturdays from 9 a.m. to 1 p.m.[NEWLINE]user: Good to know! Another question related to bury. so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: I have the form that I need to fill out, but how do I get to them. Can I mail it in? And am I supposed to sign it or do I have to get an officer or something to do it?[NEWLINE]agent: The person who is applying for the pre-need determination needs to sign it- that would be you. And you can mail the form in, yes.[NEWLINE][BOUNDARY][NEWLINE]user: How do they decide who is eligible to be buried in a VA cemetery?[NEWLINE]agent: It is based on your service history as a Veteran, or the service history of the person who is sponsoring you, if you are a spouse, surviving spouse, or unmarried adult child.[NEWLINE][BOUNDARY][NEWLINE]user: How far ahead do I need to apply for pre-need eligibility?"}
{"id": "superseg_train_4731", "dialogue": "user: What information do I need to apply to find out if I can be buried in a VA national cemetery?[NEWLINE]agent: Do you have your DD214 or other separation documents?[NEWLINE]user: I do.[NEWLINE]agent: You will need your social security number, your date and place of birth, your military status information such as discharge type, service dates and your exit rank as well as your DD214.[NEWLINE][BOUNDARY][NEWLINE]user: Does that information include burial in a tribal veterans cemetery?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question that I have on the burial details and gather all related information. What do I have to do to get the application approved?[NEWLINE]agent: Request gravesite memorials and burial honorsLearn more about military funeral honors[NEWLINE][BOUNDARY][NEWLINE]user: If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?[NEWLINE]agent:  you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE]user: ok that's my case[NEWLINE]agent: you may be able to get financial help for burial and funeral costs. Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_4732", "dialogue": "user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: of course, If you suffered an additional disability or your existing injury or illness worsened while receiving VA medical care or participating in a VA program designed to help you find, obtain, or keep a job-[NEWLINE]user: no, my disability did not worsen while receiving VA medical care[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: but I'd like to know if I can get VA compensation[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I still have a query about VA disability compensation. Is there some way for me to get a tax reduction, as a veteran through your program?[NEWLINE]agent: Thee is a monthly tax-free payment to veterans who got sick or injured during their service.[NEWLINE][BOUNDARY][NEWLINE]user: What had to happen during my active service time in order to make my disability valid for compensation?[NEWLINE]agent: For you to be eligible for compensation At least one of these must have directly led to an additional disability or your injury or illness to worsen: VA neglect or neglect, or\u00a0\u00a0\u00a0\u00a0 VA medical or surgical treatment[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, if I am unable to function and I'm  qualified for VA Individual Unemployability. What kind of advantages am I eligible for?[NEWLINE]agent: you can have at least two benefits 1- for health care2- Indemnity payments[NEWLINE][BOUNDARY][NEWLINE]user: If I am a veteran and I suffered an additional disability while I was receiving VA medical care, would I be eligible to apply for compensation?[NEWLINE]agent: in that case you may be able to obtain compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?"}
{"id": "superseg_train_4733", "dialogue": "user: Hello I need information about Title VA 38 USC 1151[NEWLINE]agent: did you have an additional disability or did your existing injury or illness worsen while receiving VA medical care?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?[NEWLINE]agent: this program is only for Veterans[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability that isn't reported on the VA website but was induced when I was serving in the military?[NEWLINE]agent: You can check the website for further information, but you may qualify for compensation payments or other benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Should I compensate  from VA under Title 38 U.S.C. 1151?[NEWLINE]agent: You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, how can I get VA Disability Compensation and what kind of people can have a VA disability?[NEWLINE]agent: VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions and mental health conditions  that developed before, during, or after service.[NEWLINE][BOUNDARY][NEWLINE]user: there are better contracts that can be obtained with the VA. How to obtain these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to know what to submit in the application?"}
{"id": "superseg_train_4734", "dialogue": "user: How do I get VA Title 38 USC 1151 benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]agent: do you want to submit this application?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I may still be able to get compensation[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask a clearing agent. Can I get disability benefits from the VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience.[NEWLINE]agent: One of these must be true[NEWLINE]user: yes tell me what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_4735", "dialogue": "user: Hello I need information about How I get VA benefits Title 38 USC 1151[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job. Find out how to file a disability compensation claim[NEWLINE]agent: Do you know what to do when you apply?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I present in the claim?[NEWLINE]agent: You will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: I'd like to know as well. What is the procedure for obtaining these advantages? Could you elaborate on the 100% rating and why it occurs?[NEWLINE]agent: Let's say your disability rating begins at 30%, and you need a surgery for complications.  Since the doctor wouldn't know if the surgery was successful until a certain time has passed you would be given a temporary 100% disability rating for 3 months[NEWLINE]user: ok, what if I need 1 month and I'm good?[NEWLINE]agent: The temporary 100% rating may continue for 1 to 3 months depending on your case. You may be able to get an extension for up to 3 more months if your case is severe.[NEWLINE][BOUNDARY][NEWLINE]user: is there a scenario where someone can get benefits without surgery?"}
{"id": "superseg_train_4736", "dialogue": "user: Hello, I am here to figure out how I can get disability benefits.[NEWLINE]agent: In order to get these benefits, you'll need to file a claim for disability compensation. When you file, you'll have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: No, at least not now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've read that if my disability was caused by unexpected complications, it can qualify me for a benefit. Is that correct?[NEWLINE]agent: Yes. One example would be if VA carelessness or negligence led directly to an added disability or to your injury or disease getting worse.[NEWLINE]user: I just remembered to inquire about my eligibility for VA disability compensation. What must be true in order for me to be eligible for VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_4737", "dialogue": "user: I need information about the VA Title 38 U.S.C. 1151 claim.[NEWLINE]agent: I can help you with that. Have you suffered a disability or had an existing injury/disease get worse while getting VA medical care?[NEWLINE]user: No, but my husband has.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I help my husband get benefits?[NEWLINE]agent: First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.[NEWLINE]agent: Have you filed a disablity compensation claim?[NEWLINE]user: Yes, we have.[NEWLINE]agent: Excellent. Make sure to show the added disability in your claim, if you have not yet done so.[NEWLINE][BOUNDARY][NEWLINE]user: I forgot to inquire about a VA hospital or a VA-approved hospital. Is it possible for me to receive VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days in a VA hospital[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE]user: After i got out of the hospital"}
{"id": "superseg_train_4738", "dialogue": "user: Hello, I am here to learn a few things about compensation for veterans. Would be great if you help me out.[NEWLINE]agent: Gladly. Have you suffered an added disability or your existing injury or disease got worse while you were getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive compensation?[NEWLINE]agent: You'll need to file a claim for disability compensation.[NEWLINE]agent: Do you want to file a claim?[NEWLINE]user: Yes, but I don't know how.[NEWLINE]agent: In order to file a claim, you'll have to show us that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: Got it. Another question about the disability compensation, what are the additional forms I need to submit?[NEWLINE]agent: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]agent: To get your yearly payment,p [30] you ll need to qualify by August 1 of that year.[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: You may be able to get more than one payment if you meet at least one of the requirements listed below.   [32] At least one of these must be true :p     [33] You have more than one prosthetic or orthopedic device[NEWLINE]agent: You have more than one prosthetic or orthopedic device?[NEWLINE]user: no[NEWLINE]agent: You have more than one skin medicine?[NEWLINE]user: no[NEWLINE]agent: Your device or skin medicine affects more than one type of clothing?[NEWLINE]user: yes"}
{"id": "superseg_train_4739", "dialogue": "user: Can you please explain to me what benefits are included under VA Title 38 U.S.C. 1151?[NEWLINE]agent: Has an existing injury or disease become worse while you were getting VA medical care?[NEWLINE]user: No my injury has not gotten worse.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I need to get these benefits how would I go about applying for them?[NEWLINE]agent: You will need to file a claim for disability compensation. You will have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?[NEWLINE]agent: To get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of one of the reasons mentioned and that the added disability wasn't a reasonably expected result or complication of treatment.[NEWLINE]user: What are the requirements for VA disability benefits in order to receive benefits?[NEWLINE]agent:  benefits if you meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify what kind of benefits would I be entitled to?[NEWLINE]agent: If you qualify you will be compensated in accordance with your particular case.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for me to get compensation from VA?"}
{"id": "superseg_train_4740", "dialogue": "user: I need more information about the available resources[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I have?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Disability compensation pay Learn how to file a claim for disability compensation and manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule the appointment?[NEWLINE][BOUNDARY][NEWLINE]user: VA appointments online is also something I'd like to know. What if I have additional inquiries?[NEWLINE]agent: You can get answers to your questions about these tools on our My HealtheVet web portal. Read the VA Dating FAQ[NEWLINE][BOUNDARY][NEWLINE]agent: Schedule and view your VA appointmentsFind out how to schedule an appointment by phone, online, or through Secure Messaging[NEWLINE]user: How has this appointment worked?[NEWLINE]agent: there is the program Manage your health and benefits[NEWLINE][BOUNDARY][NEWLINE]user: how is the mental health service[NEWLINE]agent: Mental health servicesFind out how to access VA mental health services for posttraumatic stress disorder PTSD, psychological effects of military sexual trauma MST, depression, grief, anxiety, and other needs[NEWLINE][BOUNDARY][NEWLINE]user: how are the burial benefits?"}
{"id": "superseg_train_4741", "dialogue": "user: health care[NEWLINE]agent: VA health care covers you for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care.[NEWLINE][BOUNDARY][NEWLINE]user: can I get help if I am homeless?[NEWLINE]agent: We offer many services that may help you including free health care. We can also help you connect with resources in your community[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know all the services that you provide. Is there a program for the children of women who served in Vietnam?[NEWLINE]agent: Sure. Are you biological child of one of these women?[NEWLINE]user: No, i'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: <zCan i qualify for the tricare program?[NEWLINE]agent: Yeah, you may qualify for that program.[NEWLINE][BOUNDARY][NEWLINE]user: What about the camp lejeune program?"}
{"id": "superseg_train_4742", "dialogue": "user: I have health care through the VA and I would like more information about it.[NEWLINE]agent: What kind of information are you looking for? We can provide information on how to get health services, what those services cost, and more.[NEWLINE][BOUNDARY][NEWLINE]agent: I can also give you information on additional services that the VA offers, if that is what you are looking for?[NEWLINE]user: No, I don't want to learn about other services today. I want to know about the health care.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I recently became homeless and I don't know if I can afford health care now. I don't know what to do![NEWLINE]agent: We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.[NEWLINE][BOUNDARY][NEWLINE]user: Does the health care only cover checkups or could I see a specialist if I need it?[NEWLINE]agent: VA health care also covers specialist appointments.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more about what it covers?[NEWLINE]user: I also need to find out more information regarding the VA health care that it covers. So, how can I get this non-VA community provider prescription filled then?[NEWLINE]agent: You can get the non-VA community provider prescription filled if you meet all the requirements.[NEWLINE]agent: I can help you with that. Was there anything specific you wanted to know about coverage of?[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to communicate with someone but don't want anyone else to know? I just feel overwhelmed sometimes and need to talk to someone, but my family doesn't get it, you know?"}
{"id": "superseg_train_4743", "dialogue": "user: I need more information on VA health care[NEWLINE]agent: We can definitely help you with managing your health and VA benefits. Can I answer any questions for you?[NEWLINE][BOUNDARY][NEWLINE]agent: We can also give you information on additional VA benefits and services if you want.[NEWLINE]user: Yes, I would like as much information as I can get about it. I need all the help I can get![NEWLINE]agent: What benefits would you like to learn about first? Do you need information about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question, the VA document. I don't see any of the documents I sent to VA as evidence. Are you able to assist me?[NEWLINE]agent: Yes, of course.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea what a personal health record is? I believe the first question I have is whether or not I can obtain my VA medical records.[NEWLINE]agent: You can set up your VA medical records, also called \"VA Blue Button,\" online and be able to download your own reports and be able to share them with your VA and non-VA doctors.[NEWLINE][BOUNDARY][NEWLINE]user: What if you are a family member? Regarding VA health care benefits?[NEWLINE]agent: you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers[NEWLINE][BOUNDARY][NEWLINE]user: This makes me think of health and benefits. Can I even see the results of my tests?[NEWLINE]agent: Yes! You can view them, download, or print them.[NEWLINE][BOUNDARY][NEWLINE]user: OK, and with my VA health care, what kind of doctors are covered? Can I get checkups?[NEWLINE]agent: You can get checkups with a primary care provider, and also see specialists if you need further health care.[NEWLINE][BOUNDARY][NEWLINE]user: This all sounds good. I am glad that I applied for it. What do I do next?"}
{"id": "superseg_train_4744", "dialogue": "user: I was curious about copays[NEWLINE]agent: You can view our current copay rates for different types of care, tests, and medications to satisfy your curiosity[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like information on other services and benefits?[NEWLINE]user: yes, got anything on disability[NEWLINE]agent: We can help you learn how to file a claim for disability compensation and how to manage your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you a benefit-related question. Why do I have to keep this information up to date for my beneficiaries?[NEWLINE]agent: You should keep information about your beneficiaries up to date. This will make it easier for your family members to file a claim in their time of need.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of VA health care? What health-care benefits does the VA provide?[NEWLINE]agent: You are covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about the medical benefits package. Is it necessary for me to be enrolled in VA health insurance in order to use the services?[NEWLINE]agent: Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.[NEWLINE][BOUNDARY][NEWLINE]user: What resources and programs do you offer? If I am homeless and have to move around, am I still covered?[NEWLINE]agent: Yes, we offer many programs and services that may help including free health care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a wellness program?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE][BOUNDARY][NEWLINE]user: who do we talk to if we need help with a problem?[NEWLINE]agent: If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: do you have home care services?"}
{"id": "superseg_train_4745", "dialogue": "user: Hello, I came here looking for more information about health care for veterans[NEWLINE]agent: Then you're in the right place. On our page you can view our current copay rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: Yes, please go ahead.[NEWLINE]agent: Gladly. We can help you learn how to file a claim for disability compensation and manage your disability benefits, for example.[NEWLINE][BOUNDARY][NEWLINE]user: perfect I see from what you tell me that if you can help me solve my problem. ok where do i find the agency?[NEWLINE]agent: Find your state s Veterans agency[NEWLINE]user: That sounds useful. But tell me, if I want to update my health benefits information, what form do I need for that?[NEWLINE]agent: To update your health benefits information, you'll need VA Form 10-10EZR.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for veterans disability benefits, how do I verify the status of my VA claim?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; I'll go ahead and download and print that form. Can you tell me anything about veterans' health care in general?[NEWLINE]agent: Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a female veteran?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I support Feminism where I can. By the way, I have question about payments. Can I pay my copay online somehow?[NEWLINE]agent: Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Now, I have this friend of mine who served with me and he lost his house due to a mortgage he can't pay. He's about to become homeless. Can you do something for him, please?"}
{"id": "superseg_train_4746", "dialogue": "user: can you give me details of VA health care[NEWLINE]agent: About VA health benefitsLearn how VA health care works and which Veterans health care services we cover[NEWLINE][BOUNDARY][NEWLINE]user: I need more information and resources.[NEWLINE]agent: VA health care copay ratesView our current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: What other VA benefits and services can I get?[NEWLINE]user: I don't need that information[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: After the request, what should I do?[NEWLINE]agent: After you applyFind out when to expect a decision on your application, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: But what are the requirements I must meet? It's pointless for me to apply if my application is denied because of that.[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: Yes, I've been in champva for a while now."}
{"id": "superseg_train_4747", "dialogue": "user: What is some information I can find out about VA health care?[NEWLINE]agent: You can learn about VA health benefits and how VA health care works and which Veterans health care service we will cover.[NEWLINE]user: How do I apply for VA health care online?[NEWLINE]agent: You can apply online with VA Form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I go to find out about VA health care if I have already applied online with VA Form 10-10EZ?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE]user: and what kind of attention do they offer?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC....[NEWLINE][BOUNDARY][NEWLINE]user: and where should i fill out my application in person?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...[NEWLINE][BOUNDARY][NEWLINE]user: and what request should i bring?"}
{"id": "superseg_train_4748", "dialogue": "user: Good evening, I was wondering what can i do to get some health care from you? I'm a veteran.[NEWLINE]agent: At first, you need to know what kind of health care services for Veterans we can cover, and for that, you'll also need to know how the system works.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i guess knowing eases other things, huh?. Oh, well. I'll get into that later. Look, suppose i want to manage my benefits online, what could i find?[NEWLINE]agent: For example, you ca find how to refill and track your Veterans prescriptions, aside to do so online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another benefit issue. That is fantastic. What advantages can you offer me as the primary caregiver?[NEWLINE]agent: You may receive caregiver education and training or a monthly stipend payment, for example.[NEWLINE]user: Does it actually matter if I'm the primary caregiver? What is the difference between primary and secondary caregivers?[NEWLINE]agent: Your Veteran can appoint 1 primary main caregiver and up to 2 secondary caregivers people who serve as backup support to the primary caregiver when needed. Your benefits will depend on whether you re the primary caregiver or a secondary caregiver.[NEWLINE][BOUNDARY][NEWLINE]user: I get that. So do I qualify for the benefits of this program?[NEWLINE]agent: You'll qualify for this program based on your Veteran s qualifications. You may be eligible if the Veteran you're caring for meets the requirements.[NEWLINE]user: Ok, what are those requirements?[NEWLINE]agent: Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No, his injuries were caused before 2001."}
{"id": "superseg_train_4749", "dialogue": "user: What if I don t have VA health benefits?[NEWLINE]agent: you can receive attention if you meet some requirements[NEWLINE]user: which are the requirements?[NEWLINE]agent: If you ve served in a combat zone,  get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers[NEWLINE][BOUNDARY][NEWLINE]user: How do I do with someone now if it is an emergency[NEWLINE]agent: Call 911 or Go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: Can you please explain the services you provide that can help?[NEWLINE]agent: We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. It's a very complete help. There are is also help for the relatives, right?[NEWLINE]agent: Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.[NEWLINE]user: In case is needed, is possible to speak with any coach in person?"}
{"id": "superseg_train_4750", "dialogue": "user: I need help getting VA health care for PTSD[NEWLINE]agent: We can help, the VA health care program covers PTSD health services.[NEWLINE]agent: Would you like more help accessing these services?[NEWLINE]user: Yes, please[NEWLINE]agent: Okay, to use these services you must first apply for VA health care. We can help you apply for health care[NEWLINE][BOUNDARY][NEWLINE]user: by the way, do you know about the VA mental health program, could you give me information about it or do you have a contact number? I'm interested.[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: ok ok, now how can I contact someone right now to request help?[NEWLINE]agent: You can talk with our Veterans Crisis Line responders for private free help.  Many of them are Veterans and are available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: On a note related to applying for VA health care, what will happen next? Will I qualify for benefits?[NEWLINE]agent: You will then find out what to do next after the decision is made.[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question, can I get disability benefits or other VA benefits if I have PTSD linked to military service?[NEWLINE]agent: Yes, if you have PTSD linked to your military service you may be able to get disability benefits. We can help you find out if you can get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I don't have health benefits, but I was in combat when in the military. so what should I do for help?[NEWLINE]agent: You can get free counseling and support at one of our 300 community Vet Centers.  We can help you locate a Vet Center near you.[NEWLINE][BOUNDARY][NEWLINE]user: I haven't used the PTSD help before so where do I start?"}
{"id": "superseg_train_4751", "dialogue": "user: Hello. I'm a doing a research, and I was wondering if you could help me with information about the post traumatic stress disorder for veterans?[NEWLINE]agent: Sure thing. We can help any veteran no matter how much time if he has been home, it's never too late to get counseling or treatment, to manage any symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, that's very kind of you. What can I do, if I need to talk to someone right now?[NEWLINE]agent: First we would like to know, are you a veteran or are concerned about one?[NEWLINE]user: Yes, I'm a veteran, but also I'm concerned about others veterans I know.[NEWLINE]agent: It's alright, no problem. In that case you can contact with our caring and qualified veterans crisis line responders for confidential help, many of them are veterans themselves, this is a private, free and 24/7 available service you can use.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about mental health services, are there resources and support outside VA?[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a hotline to contact?"}
{"id": "superseg_train_4752", "dialogue": "user: I need help. How do I access services for PTSD?[NEWLINE]agent: The VA health care program does cover PTSD health services.[NEWLINE]user: That is good, I have heard that. How do I access them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know that I can wait. I need help now. How can I get help right now?[NEWLINE]agent: I am sorry that you are struggling, I suggest calling 911 or going to the closest ER if you are considering harming yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what happens to me if I am at risk of homelessness? What if I am homeless, how do I get help?[NEWLINE]agent: We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out about my refills on my VA prescriptions?[NEWLINE]agent: You can refill and track your VA prescriptions online and track your shipment there too.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get care for special needs and conditions?"}
{"id": "superseg_train_4753", "dialogue": "user: Hi there. I'm a veteran but I don't have any health care benefits, can I still have access to PTSD treatment?[NEWLINE]agent: That's not a problem at all, as a veteran, you may\u00a0 have  access to get care.[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: No, I haven't do it.[NEWLINE]agent: Are you homeless or in risk of becoming homeless?[NEWLINE]user: Yes, I'm in risk of lose my house.[NEWLINE]agent: In that case you should look for information related to veterans who are homeless.[NEWLINE]user: May I ask another question about the VA medical center or clinic? Where can I get medical attention in person?[NEWLINE]agent: You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how do I get help if I'm homeless or at risk of becoming homeless? What if I'm a woman who has served in the military?[NEWLINE]agent: In that case, you can ask for the Women Veterans Program Manager.[NEWLINE][BOUNDARY][NEWLINE]user: . I'd like to ask you another question. for the prevention of PTSD Is there any PTSD-related compensation for my military service?[NEWLINE]agent: Do you have symptoms of PTSD related to injuries during your military service?[NEWLINE]user: I'm not really sure if I have symptoms related to those reasons.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Please. Where can I found more information and support?"}
{"id": "superseg_train_4754", "dialogue": "user: I want information on how I can get benefits for PTSD[NEWLINE]agent: Do you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?[NEWLINE]user: none of that[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there somewhere else I can get information on PTSD and such?[NEWLINE]agent: You can look at  our, Understanding PTSD and PTSD Treatment, booklet for more about PTSD symptoms and treatment. It is available in PDF format.  You can also go to our National Center for PTSD website for information about PTSD treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question for health-care services provided by the VA. Could you also assist me with my benefits?[NEWLINE]agent: Yes, we can help you manage your benefits[NEWLINE]user: I just remember to ask about PTSD. what if I ever get into a moment when I really really need help?[NEWLINE]agent: You should call 911  or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about benefits. What is the hotline number for SAMHSA?[NEWLINE]agent: No problem. Call 1800 - 662-HELP 800 - 662 - 4357.[NEWLINE][BOUNDARY][NEWLINE]user: 'd really like to learn more about PTSD therapy. Do you believe the therapy would be beneficial to me?[NEWLINE]agent: Whether you just returned from a deployment or have been home for some years, it is never too late to get help for posttraumatic stress disorder. Counseling or treatment can help you manage your symptoms and keep them from getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: but I don't think there are VA places near me to help so where can I get help?"}
{"id": "superseg_train_4755", "dialogue": "user: Hello there, Would you help me with some information related with PTSD treatment?[NEWLINE]agent: Yes, we are here to give you the best help we can. It's never too late to get help for posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk with someone right now?[NEWLINE]user: Thanks. No, not yet. I'm looking just for information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which are the services provided by the VA for PTSD?[NEWLINE]user: I know some of them.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you used any of the 200 PTSD treatment programs we have across the country?[NEWLINE]user: Yes, I have. But I'm looking for even more information.[NEWLINE]agent: No problem. We have 1-to-1 mental health assessment  and testing to figure out if you have PTSD. Also treatment for PTSD and 1-to-1 psychotherapy also called talk therapy.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this - treatment for PTSD. Is mental health care free?[NEWLINE]agent: Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what the form is to be able to comply with the requirements. That is great. Is there a specific time when I need to ask for help?"}
{"id": "superseg_train_4756", "dialogue": "user: Will treatment help my PTSD after I return from deployment?[NEWLINE]agent: Yes, treatment for PTSD is helpful even after 40 years of being home or when you first return from deployment; it is never too late to get help.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how to talk to someone if you are a Veteran in crisis?[NEWLINE]user: yes, someone told me who to contact.[NEWLINE]agent: Are you a Veteran in crisis or have concerns about another Veteran.[NEWLINE]user: yes, I am a Veteran in crisis.[NEWLINE]agent: You can connect with out caring and qualified Veteran Crisis Line responders for secure help 24/7 and a lot of the responders are Veterans themselves.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have, I don't really like making calls so I wanted to know. Are there websites to visit for support?[NEWLINE]agent:  visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the National Center. Is your PTSD National Center well-informed?[NEWLINE]agent: Yes, our National Center for PTSD is a reknowned world leader in PTSD research, education, and treatment.[NEWLINE][BOUNDARY][NEWLINE]user: There's something more to know about applying. What is the best document to download for the application?"}
{"id": "superseg_train_4757", "dialogue": "user: can you give me details of VA women s health services[NEWLINE]agent: are you a veteran woman?[NEWLINE]user: yes[NEWLINE]agent: you re part of the fastest - growing group within our Veteran population. And we re dedicated to meeting your health care needs.[NEWLINE][BOUNDARY][NEWLINE]user: If I am currently enrolled for VA medical care?[NEWLINE]agent: contact your VA medical center and ask for the provider s phone number.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out how to access VA services for MST?. Can I get help through VA mental health services?[NEWLINE]agent: Yes. They are also able to help and support you.[NEWLINE][BOUNDARY][NEWLINE]user: Since I am not able to work at this time, am I eligible for financial help?[NEWLINE]agent: Yes. You can apply for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How do I sign up for counseling?"}
{"id": "superseg_train_4758", "dialogue": "user: How can I get help related to sexual trauma?[NEWLINE]agent: you re a Veteran who has experienced MST?[NEWLINE]user: yes[NEWLINE]agent: you can get help through VA. You don t need to have a service - connected disability rating, and you may be able to get MST - related care even if you don t qualify for other VA services. You also don t need to have reported the MST or have other proof that it happened. Learn more about support for MST[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another question about VA health-care benefits: As a Veteran, I'm supposed to be able to get care, right?[NEWLINE]agent: Yes, you may still be able to get care.[NEWLINE]agent: Are you currently homeless or at the risk of becoming homeless?[NEWLINE]user: Yes, I'm at risk.[NEWLINE]agent: Then you should visit our website to learn about VA programs for Veterans who are homeless, to learn about our homelessness programs and to contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.[NEWLINE]user: Will do. But let's get back to what you first talked about. The counseling at a local Vet Center is free of charge for me, yes?[NEWLINE]agent: Correct. You can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers, provided that you are a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. And outside of that, where could I find more information?"}
{"id": "superseg_train_4759", "dialogue": "user: What if I don t have VA health care benefits?[NEWLINE]agent: you don t have VA health care benefits?[NEWLINE]user: not[NEWLINE]agent:  you re not sure what health benefits you may have earned?[NEWLINE]user: not[NEWLINE]agent: you ve served in a combat zone[NEWLINE]user: not[NEWLINE]agent: you re homeless or at risk of becoming homeless?[NEWLINE]user: yes[NEWLINE]agent: Visit our website to learn about VA programs for Veterans who are homeless. Learn about our homelessness programss Contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: One thing about if you're an eligible American Indian or Alaska Native Veteran. What would I do online now that I've signed up for the VA health care program?[NEWLINE]agent: You can manage your VA health care benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get VA health care benefits if I joined the military after October 16, 1981?"}
{"id": "superseg_train_4760", "dialogue": "user: What is the ways I can get help related to sexual trauma?[NEWLINE]agent: Are you a Veteran who has experienced MST?[NEWLINE]user: No, I have not experience MST.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where is it that I can find more information and support?[NEWLINE]agent: Some other help is through our women's health website and it will tell you how we help women Veterans stay well.  Also, we have a Center for Women Veterans website that tells you about health care and other benefits and programs available for women Veterans.[NEWLINE][BOUNDARY][NEWLINE]user: That would be fantastic. I couldn't think of a good way to describe this to my mom. But there's another issue: I'm deafeningly deafeningly deafeningly deafeningly deaf Is there a phone number I should dial in that situation?[NEWLINE]agent: Of course. Simply call TTY: 1-800-877-8339.[NEWLINE][BOUNDARY][NEWLINE]user: Also, to be able to explain the other problem I have. How can I contact a VA healthcare provider?[NEWLINE]agent: You can reach a VA health care provider at your local VA medical center by 24 hours a day; 7 days a week.[NEWLINE]user: Perhaps an irrelevant concern concerning a health-care provider now. What if I don't live near a VA medical center or clinic?[NEWLINE]agent: The good news is that our mental health providers can counsel you over the phone which we call telemental health care.[NEWLINE]user: One more concern about the telephone care. What do you think the provider will answer on the phone?[NEWLINE]agent: The provider will answer any questions and help you by giving you advice on health concerns.[NEWLINE][BOUNDARY][NEWLINE]user: How am I supposed to access women's health care service provided by the VA?"}
{"id": "superseg_train_4761", "dialogue": "user: sdgfgf[NEWLINE]agent: No problem. First let me ask you. You don't have any kind of VA health benefits?[NEWLINE]user: that's right. I don't have any benefit.[NEWLINE]agent: Alright, no problem. If you don't have any benefit, as a veteran you may apply for them.[NEWLINE][BOUNDARY][NEWLINE]user: Where will I get a free mental health care for a year regardless of my discharge status, service history, or for VA health care eligibility?[NEWLINE]agent: you can call 1 - 800 - 877 - 8339[NEWLINE][BOUNDARY][NEWLINE]user: are there Resources and support outside VA[NEWLINE]agent: You can also get support from resources offered by other government departments and community organizations outside of VA[NEWLINE]agent: are there Resources and support outside VA[NEWLINE]user: visit the Military OneSource website or call 800 - 342 - 9647 anytime, day or night.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a hotline to contact?"}
{"id": "superseg_train_4762", "dialogue": "user: I need medical care but don't have benefits and wanted to see what I can do[NEWLINE]agent: You don't have VA health care benefits?[NEWLINE]user: no VA and no nothing else[NEWLINE]agent: Do you know what health benefits you may have earned?[NEWLINE]user: no[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: yes I have[NEWLINE]agent: You can get free counseling and other support at one of our 300 community Vet Centers. We can help you find a Vet Center near you[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on resources outside of VA and is there support for mental abuse?[NEWLINE]agent: The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free, confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders[NEWLINE][BOUNDARY][NEWLINE]user: Is the mental healthcare free?"}
{"id": "superseg_train_4763", "dialogue": "user: I want to know what my options are as a female vet if I don't have VA benefits[NEWLINE]agent: So you don't have VA health care benefits?[NEWLINE]user: yeah, don't have it[NEWLINE]agent: You may still be able to get health care[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is the care of veterans. What would you do to assist me?[NEWLINE]agent: We provide many options for Veterans seeking treatment for substance use problems ranging from unhealthy alcohol use to life-threatening addiction. The services we offer you depend on your specific needs.[NEWLINE][BOUNDARY][NEWLINE]user: I've served in Operation Enduring Freedom and have a problem with alcohol. Who should I contact?[NEWLINE]agent: In that case, call your local VA medical center, and ask to speak to the OEF coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. But tell me, do you also offer medication?[NEWLINE]agent: Yes, in order to stop substance use safely, and services to get stable medically managed detoxification to reduce cravings like methadone and buprenorphine for opiate addiction.[NEWLINE][BOUNDARY][NEWLINE]user: How can a veteran like me talk to someone about this?"}
{"id": "superseg_train_4764", "dialogue": "user: Hello, I have some questions regarding women's health services for veterans.[NEWLINE]agent: Are you a female Veteran then?[NEWLINE]user: No, I am male. Just asking for my wife, who also served in the army.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can get access to high-quality women's health services as part of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know as well the offer treatment and support for health conditions. Could you please elaborate on the treatment options?[NEWLINE]agent: We can help you learn more about treatment programs for substance use problems[NEWLINE][BOUNDARY][NEWLINE]user: and I need to apply for VA health care first, right?[NEWLINE]agent: Yes, to access services you should first apply for VA health care. I can give you the link to apply for VA health care if you want it.[NEWLINE][BOUNDARY][NEWLINE]user: can I still get help if I don't have any VA health care benefits?"}
{"id": "superseg_train_4765", "dialogue": "user: Hello I need information about how to file a supplemental claim with new evidence[NEWLINE]agent: It is important that you add evidence that VA did not have before it is relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Among your doubts is whether you can file a supplemental claim?[NEWLINE]user: Yes[NEWLINE]agent: You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the fiduciary claims. What happens if I want to know more information later?[NEWLINE]agent: For more information you can go for the FAQs section about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the claims and appeals that I can make about my case? What is the reasonable time to file a claim?[NEWLINE]agent: to make this claim You have up to 1 year from the date of your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I find more information on how to present the evidence?[NEWLINE]agent: For more details, see the instructions to complete the form. we will gladly supply you shortly[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after the VA program schedules the exams?[NEWLINE]agent: If the VA schedules the exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_4766", "dialogue": "user: What Happens After I File a Supplemental Claim[NEWLINE]agent:   Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a completely unrelated question. What can I discuss with the senior reviewer during our call?[NEWLINE]agent: You should chat about why you think the decision should be changed.[NEWLINE]user: What phone number will they call?[NEWLINE]agent: They will call the number you provide at a time that works for you.[NEWLINE][BOUNDARY][NEWLINE]user: If I am not happy with the decision, what can I do?"}
{"id": "superseg_train_4767", "dialogue": "user: I have new evidence to add for my claim and want to know what to do[NEWLINE]agent: Would you like to file a Supplemental Claim?[NEWLINE]user: yes[NEWLINE]agent: You need to fill out the Decision Review Request: Supplemental Claim, VA Form 20-0995. You can download the form as a PDF file[NEWLINE][BOUNDARY][NEWLINE]user: and I add the evidence in there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can speak with about why my decision should be reconsidered and changed?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?"}
{"id": "superseg_train_4768", "dialogue": "user: What happens after I file a Supplemental Claim with new evidence?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE]agent: did the VA schedule the exams for you?[NEWLINE]user: yes[NEWLINE]agent: be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?[NEWLINE]agent: ] If you don t have evidence to submit, please select another review option.  Learn more about the review options[NEWLINE][BOUNDARY][NEWLINE]user: if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review.  Get help requesting a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have additional inquiries?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious on what kind of benefit you can offer me? Can you tell me what are the types of benefit in VA?[NEWLINE]agent: The most common benefit type is compensation,  but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: if I have more questions?[NEWLINE]agent:  Get answers to frequently asked questions about decision reviews. Go to FAQs[NEWLINE][BOUNDARY][NEWLINE]user: What method can I use to send the form?[NEWLINE]agent: By mail[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?"}
{"id": "superseg_train_4769", "dialogue": "user: Hello there, I have new evidence and would like to know how to file a supplemental claim with it.[NEWLINE]agent: Do you want to file a a Supplemental Claim?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: In that case you need to fill out the Decision Review Request: Supplemental Claim VA Form 20-0995.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another Board Appeal question: What if I'm one of many people seeking the same benefit?[NEWLINE]agent: In this rare case, you have 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. So what should I do after a board decision?[NEWLINE]agent: Do you disagree with the Board's decision and have new and relevant evidence that supports your case?[NEWLINE]user: Yes, you could say that.[NEWLINE]agent: Then you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.[NEWLINE][BOUNDARY][NEWLINE]user: I figured that. Can I submit new evidence then?[NEWLINE]agent: Yes, you have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want another hearing?"}
{"id": "superseg_train_4770", "dialogue": "user: Hi there, I need to file a Supplemental Claim with new evidence.[NEWLINE]agent: Ok. You must add evidence VA didn't have before that s relevant to your case.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to file a Supplemental Claim?[NEWLINE]user: Yes, I do.[NEWLINE]agent: ok. You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.[NEWLINE][BOUNDARY][NEWLINE]user: I discovered that I do not see all the documents that I submitted to the VA online. Are some of them missing?[NEWLINE]agent: Please do not worry. This may be because certain documents won't appear online.[NEWLINE][BOUNDARY][NEWLINE]user: ok, I understand a question. How long do I have to file a supplementary claim?[NEWLINE]agent: You have 1 year from the date on your decision to file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: What happens next? Does VA schedule exams for me?[NEWLINE]agent: Maybe. If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Can I file a supplemental claim if I have a fiduciary claim?[NEWLINE]agent: No, if you have a Fiduciary claim you can't file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about Loan guaranty?"}
{"id": "superseg_train_4771", "dialogue": "user: I requested a decision review on a VA supplemental claim, and I need to know what to do next.[NEWLINE]agent: I can certainly assist you with that. After a review, you don't have to do anything while you wait.[NEWLINE]agent: Has the VA contacted you for additional information since the review? Or have they scheduled any additional exams for you?[NEWLINE]user: No, they haven't contacted me at all about the review or anything yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: They said the original claim was rejected because there wasn't enough proof. I gathered more evidence 2 years ago but just filed the decision review last week. Is there a time limit on when I can get new evidence?[NEWLINE]agent: Yes, you only have a year from the original claim to have it reviewed in most cases, unless you have a Fiduciary or Multiple party claim.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll try to keep that on mind. Another thing, VA has scheduled some tests for me, I guess it's better not to miss them, isn't?[NEWLINE]agent: You're right. better not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: Right, it is obvious really. Umm, i see you offer many options, but what if i need even more help from you or VA?[NEWLINE]agent: If you are in need of help, you can enlist a VA organization or VA-accredited attorney or agent to help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know that. Sorry for this, but, if after all this, i'm in need of a revision from senior reviewer?"}
{"id": "superseg_train_4772", "dialogue": "user: I need to file a supplemental claim with new evidence to Veteran Affairs, how do I go about this?[NEWLINE]agent: Are you about to file a claim with new evidence or have you recently filed?[NEWLINE]user: Neither, I'm just looking for information at this stage[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?[NEWLINE]agent: In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date[NEWLINE][BOUNDARY][NEWLINE]user: if I don t have any new and relevant evidence?[NEWLINE]agent: ] If you don t have evidence to submit, please select another review option.  Learn more about the review options[NEWLINE][BOUNDARY][NEWLINE]user: What exact information needs to be included in a supplemental claim with new evidence to the VA?[NEWLINE]agent: The new evidence that is required is classed as information that was not already submitted to the VA when they made a decision. Information is deemed to be relevant evidence if it proves or disproves something that is contained in your case[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the tool if I have a My HealtheVet premium account?[NEWLINE]agent: Yes, a Premium My HealtheVet account will do just fine.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about a supplemental claim with new evidence. What forms must be completed when submitting a supplemental claim with new evidence to the VA?"}
{"id": "superseg_train_4773", "dialogue": "user: Is it possible to file a supplemental claim with new evidence?[NEWLINE]agent: You can file a supplemental claim if yo provide new evidence to the VA that has not been seen before and is relevant to the case.[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have to file a supplemental claim?[NEWLINE]agent: You have one year to file a supplemental claim of the decision only if you have new evidence and if you have a fiduciary claim.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out a claim. Do you have information on how to get an opinion from a senior reviewer?[NEWLINE]agent:  A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.[NEWLINE]user: is that the higher level review I heard about or is that different?[NEWLINE]agent: Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.[NEWLINE][BOUNDARY][NEWLINE]user: can I get more help as I go through this process?"}
{"id": "superseg_train_4774", "dialogue": "user: Hello, I would like to know how long does it take VA to make a decision since I submitted the application?[NEWLINE]agent: How long have I submitted the application?[NEWLINE]user: two weeks ago[NEWLINE]agent: If it has been more than a week since you submitted your request to us and you have not received a response, please do not resubmit the request. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday who will be happy to accommodate your request?[NEWLINE][BOUNDARY][NEWLINE]user: yes correct two weeks ago. and where should i go?[NEWLINE]agent: Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to update my personal information?[NEWLINE]agent: unHGqS7r[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments are available for scheduling online?[NEWLINE]agent: This will depend on the VA health facility where you re receiving care.[NEWLINE][BOUNDARY][NEWLINE]user: Will my personal health information be protected?"}
{"id": "superseg_train_4775", "dialogue": "user: Hello I need information about How long does it take for VA to make a decision after I submit the request?[NEWLINE]agent: Has it been more than a week since you submitted your request and you have not received a response?[NEWLINE]user: Yes[NEWLINE]agent: ok please don't reapply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, we will be happy to assist you[NEWLINE][BOUNDARY][NEWLINE]user: What days do you attend by phone?[NEWLINE]agent: Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I send the request?[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my application is approved?[NEWLINE]agent: Wait for your welcome call from VA. We ll call you to welcome you to the VA health care program, help you with scheduling your first doctor s appointment, and answer any questions you may have about your health care benefits[NEWLINE][BOUNDARY][NEWLINE]agent: You must find out what happens after applying[NEWLINE][BOUNDARY][NEWLINE]user: como saber qur pasa despues de mi solicitud? existe algun formulario donde pueda actualizar mi informacion personal?[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and where can I go personally?"}
{"id": "superseg_train_4776", "dialogue": "user: Hello, I would like to know More information about the VA medical care application[NEWLINE]agent: Do you want to update your personal information?[NEWLINE]user: Yes[NEWLINE]agent: To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know more information about obtaining medical attention, when submitting or applying my application, what should I do or what should I expect?[NEWLINE]agent: You'll have to refer to additional material to find that out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more information you can give me about the topic?[NEWLINE]agent: Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about some other Veterans benefits and services?[NEWLINE]user: That would be very touching of you. Yes please.[NEWLINE]agent: Well, yo have the s\u00a1disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: What else?"}
{"id": "superseg_train_4777", "dialogue": "user: I have questions about applying for health care[NEWLINE]agent: Okay, we can help you find out how to apply for VA health care benefits as a Veteran or service member[NEWLINE][BOUNDARY][NEWLINE]user: so what will I need to have ready?[NEWLINE]agent: You should find out if you are eligible for VA health care benefits, and you should have the documents that you will need ready[NEWLINE]user: I see. That is very useful. Hey, the other day I found out about something called Tricare, could you tell me more?[NEWLINE]agent: Sure. Tricare provides comprehensive health coverage, including health plans, prescription medicines, dental plans and programs for people with special needs. This program is managed by DOD's Health agency.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, looks like a very complete program. Say, i remembered that a friend of mine has a child with something about its spine, i think it's called somthing bifida, sorry, do you know if he can get help for the child?[NEWLINE]agent: You mean Spina Bifida. And yes, if your friend is a Vietnam War Veteran, He may qualify for disability benefits for his child, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great, i'll make sure he knows about this. Could you tell me what i have to be in order to qualify for Tricare?[NEWLINE]agent: Well, you may qualify if you're the family member of an active-duty, retired or deceased service member, National Guard soldier, reservist or medal of honor recipient.[NEWLINE][BOUNDARY][NEWLINE]user: I heard something about a camp lejeune?"}
{"id": "superseg_train_4778", "dialogue": "user: I wanted to know how much time it takes for the VA to decide my claim[NEWLINE]agent: Has it been more than a week since you gave us your application and you haven't heard back?[NEWLINE]user: yes it has been 11 days[NEWLINE]agent: Don't turn in another application, you need to call our toll-free hotline at 877-222-8387 M-F[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update some of info I sent in?[NEWLINE]agent: Do you want to update personal, financial, or insurance information from an earlier application?[NEWLINE]user: Yes[NEWLINE]agent: You need to fill out a Health Benefits Update Form VA Form 10-10EZR[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious if I'm eligible for any VA health care coverage if I plan to retire?[NEWLINE]agent: If you retire, you are eligible for TRICARE. You may also qualify for certain VA health care benefits.[NEWLINE]user: What happens if I am separating from the service due to a service related illness or injury?"}
{"id": "superseg_train_4779", "dialogue": "user: Good morning. I've been looking for information to apply for veterans health care, but i would like to know even more, Could you point me out?[NEWLINE]agent: Is your information needs related to updating your personal, insurance or financial information, regarding an earlier application?[NEWLINE]user: Yeah, that precisely.[NEWLINE]agent: Good. Then you must fill a VA Form 10-10 EZR or Health Benefits Update.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for information on the questions you would have to answer on FAFSA4caster. Could situations affect your eligibility for help?[NEWLINE]agent:  [6] Each Veteran s medical benefits package is unique.s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess[NEWLINE][BOUNDARY][NEWLINE]user: tell me more about the medical benefits package[NEWLINE]agent: [30] We cover preventive care services, like :s   [31] Health exams including gender - specific examss   [32] Health education including nutrition educations[NEWLINE]user: What requirements must I meet so that you fill prescriptions by a non - VA community provider?[NEWLINE]agent: are  you enrolled in VA health care?[NEWLINE]user: no"}
{"id": "superseg_train_4780", "dialogue": "user: Hi, can you tell me what happens after I submit a request for VA medical care?[NEWLINE]agent: Do you want to know what happens after applying?[NEWLINE]agent: applied for a VA pension or disability benefits?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of those claims online. Check the status of your claim[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about service access.[NEWLINE]agent: To find out how to access these services, contact your VA social worker. Or, call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. What's the best way for me to get these services? if I'm not already enrolled in the VA health care program?[NEWLINE][BOUNDARY][NEWLINE]user: I just need to remember to inquire about the application process. What should I do if I am in a nursing home and require community care?[NEWLINE]agent: You may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question about the extended care services form? how is it?. Did I also hear about a Lejeune camp?[NEWLINE]agent: Yeah, that's something special.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I haven't got a response from VA after more than a week of submitting my application?[NEWLINE]agent: please do not re-apply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday,[NEWLINE][BOUNDARY][NEWLINE]user: and how do I update my personal information?[NEWLINE]agent: Complete a VA Form 10 - 10EZR Health Benefits Update Form.[NEWLINE][BOUNDARY][NEWLINE]user: and who can help me get help applying for the benefit?[NEWLINE]agent: You can work with a trained professional called an accredited representative to get help applying for health care benefits[NEWLINE][BOUNDARY][NEWLINE]user: Go to the VA medical center that I run?"}
{"id": "superseg_train_4781", "dialogue": "user: I need information about applying for health care[NEWLINE]agent: Are you trying to update your personal, insurance, or financial information from an earlier application?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you have information on how to get care at home?[NEWLINE]agent: You will need to fill out an Application for Extended Care Services[NEWLINE][BOUNDARY][NEWLINE]user: Now I have to inquire about VA health care. Why is it necessary for me to provide details about my spouse's health-care coverage to VA?[NEWLINE]agent: for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know how to apply for VA Health Care.  Can you tell me how to apply in person in Spanish?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro M\u00e9dico de Veteranos mas cercano o reciba ayuda por medio del Departmaneto de Veteranos de su estado.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more details about the mental health services provided by the VA. Can you explain to me what is included in these services?[NEWLINE]agent: In addition to online resources caregiver support coordinators at your nearest VA medical center and a caregiver peer support mentoring program can help connect caregivers to one another for support and learning[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit an application in person? Please write in English if possible.[NEWLINE]agent: Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you[NEWLINE][BOUNDARY][NEWLINE]user: will it take more than a few weeks to hear back from you after I apply?"}
{"id": "superseg_train_4782", "dialogue": "user: How can I apply for VA health care?[NEWLINE]agent: You can find out how to apply for VA health care benefits as a Veteran or service member.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have applied for a VA pension or disability benefits?[NEWLINE]agent: You can check the status of those claims and others online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA health care that I'd like to ask. How do I keep track of my health and benefits?[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE]user: what do i do with my information"}
{"id": "superseg_train_4783", "dialogue": "user: if i need to contact a national cemetery directly?[NEWLINE]agent:  you should contact a national cemetery directly in these cases[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent: If you have questions about the Burial at Sea program,  please contact the United States Navy Mortuary Affairs office toll - free at 866 - 787 - 0081. We re here Monday through Friday, 8:30 a.m. to 5:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Also, to ask about disability benefits. How do I sign up? How do I know if I am eligible?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: what other method can i use[NEWLINE][BOUNDARY][NEWLINE]agent: By mail[NEWLINE]user: how is the process by mail"}
{"id": "superseg_train_4784", "dialogue": "user: hello I need information about si Can I get help paying for burial costs?[NEWLINE]agent: yes. If you are the registered spouse, legally recognized spouse, or legally designated designated relative of a veteran[NEWLINE]user: I'm not the spouse or a designated relative[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What things do you need to verify the family member's relationship with the deceased veteran?[NEWLINE]agent: These may include a death certificate, letters from your doctor, a divorce decree, a statement from the Social Security Administration, or other documents to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I will be eligible for some benefits if my claim for Blue Water Navy Veterans Service Disability was not accepted before?[NEWLINE]agent: You may be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about records that can be used to prove a connection to a Veteran or a dependent's status. What are these records doing, exactly?[NEWLINE]agent: With these documents and other documents we can verify a relationship with a veteran or the status of a dependent.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about DIC benefits. So, who do I contact to make a service request?[NEWLINE]agent: please call 877 - 907 - 8585. We re here Monday through Friday, 8:00 a.m. to 5:30 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: and can I choose a funeral director?[NEWLINE]agent: of course you may want to choose a funeral director to help you plan the funeral. Then you or the funeral director can call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial.[NEWLINE][BOUNDARY][NEWLINE]user: What if the person's spouse died previously and was buried in a VA national cemetery, what information will they need?[NEWLINE]agent: You will need the spouse's full name, as well as the cemetery section and the number of the site where they were buried.[NEWLINE][BOUNDARY][NEWLINE]user: and when the burial is done what should we do"}
{"id": "superseg_train_4785", "dialogue": "user: Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?[NEWLINE]agent: Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?[NEWLINE]user: Yes. I'm the spouse of a veteran.[NEWLINE]agent: In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious about the Veterans Administration National Cemetery. Is burial in a tribal veterans cemetery included in this information?[NEWLINE]agent: This information is for VA national cemeteries.  The other cemeteries provide their own information.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply by mail?[NEWLINE]agent: You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.[NEWLINE]user: Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?[NEWLINE]agent: If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Does this also pertain to my own adult children?"}
{"id": "superseg_train_4786", "dialogue": "user: I am thinking about funerals.[NEWLINE]agent: Do you have questions about our burial at sea program?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am the spouse of a veteran? Can I get help paying for burial costs?[NEWLINE]agent: Yes, you may be able to get financial help.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'm also curious about VA DIC and what I should document.[NEWLINE]agent: You must also provide evidence that one of these descriptions is true for the veteran or service member:The service member died while on active duty, on active duty for training or inactive - in-service training,\u00a0 Veteran died of service-related illness or injury[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to learn more about the burial arrangements and gather all pertinent information. What about memorials at grave sites?[NEWLINE]agent: We can discuss military funeral honors.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a concern about burial benefits. Can you tell me all about VA claim appeals and reviews?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: I think it's really great, do burial honors or commemorative items have an additional cost? What types of honors can be requested?[NEWLINE]agent: For example, a burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to contact the national cemetery?"}
{"id": "superseg_train_4787", "dialogue": "user: Could you please give me information as to why I would need to contact a national cemetery directly?[NEWLINE]agent: You would have to contact a national cemetery directly to schedule a burial for an active-duty service member or to cancel or reschedule a burial.[NEWLINE]user: Are there any other reasons why I would have to contact them?[NEWLINE]agent: Over and above the reasons already mentioned you will also have to contact a national cemetery directly to change any information you already provided to the scheduling office.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any financial help available to help pay for burial costs?[NEWLINE]agent: Are you the spouse or a designated legally chosen family member of a Veteran?[NEWLINE]user: Yes I am the spouse of a Veteran.[NEWLINE]agent: As you are the spouse of a Veteran you may be able to get financial help for burial and funeral costs.[NEWLINE][BOUNDARY][NEWLINE]user: Could you provide me with information about the Burial at Sea Program?[NEWLINE]agent: Do you have a specific question about the Burial at Sea program?"}
{"id": "superseg_train_4788", "dialogue": "user: I need help with a funeral[NEWLINE]agent: Are you the the legally recognized spouse or a designated family member of a Veteran?[NEWLINE]user: I am a designated relative[NEWLINE]agent: You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: we are having trouble finding some of the needed discharge documents so can you help us with that?[NEWLINE]agent: Yes, we will help you.  It may take us several days to check eligibility if you don\u2019t have discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: this is new to us and we haven't gotten a pre-need letter, so what do we do?[NEWLINE]agent: You should get a funeral director to help you plan the burial. Then the person planning the funeral will need to take the appropriate steps to schedule the burial[NEWLINE]user: so there is more still to do that has to happen to do it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: Do we contact a national cemetery if we need to change something on a burial?"}
{"id": "superseg_train_4789", "dialogue": "user: Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.[NEWLINE]agent: Yes, you should contact a national cemetery directly in certain cases.[NEWLINE]agent: Does any of the cases listed on our website apply to you?[NEWLINE]user: No, none of them.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on appointing a person to be the claimant's representative, who can apply? what forms do I need? Where can i get more information?[NEWLINE]agent: To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.[NEWLINE][BOUNDARY][NEWLINE]user: I think I don't have all the documents, I still can apply for this benefit?[NEWLINE]agent: You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.[NEWLINE]user: That's great. And if you need even more information?"}
{"id": "superseg_train_4790", "dialogue": "user: I need help with my dads funeral[NEWLINE]agent: We can help you find out how to make burial plans for your father[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the burial?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a pre-need decision letter that confirms eligibility?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Will you be getting a pre-need decision letter before the burial?[NEWLINE]user: no we won't[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: would the letter have let us know where we can do the burial and such?[NEWLINE]agent: the pre-need decision letter doesn\u2019t identify a specific cemetery, since it is not possible to reserve these in advance.[NEWLINE][BOUNDARY][NEWLINE]user: During the Vietnam War, my husband was a sailor on an aircraft carrier. Is DIC available to him? Surviving Blue Water Navy Vietnam Veterans are eligible for DIC benefits?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116-23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the VA national cemetery burial. That's wonderful to hear. How do you decide whether or not to consider me?"}
{"id": "superseg_train_4791", "dialogue": "user: Would you ever need to contact a national cemetery directly?[NEWLINE]agent: you should contact a national cemetery directly in these cases[NEWLINE]agent: you want to know the requirements[NEWLINE]user: yes[NEWLINE]agent: Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]user: Can I get information about the Burial at Sea program?[NEWLINE]agent:  you have questions about the Burial at Sea program?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs?[NEWLINE]agent:  If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs.Find out how to apply for a Veterans burial allowance[NEWLINE][BOUNDARY][NEWLINE]user: if I don't have a pre-need decision letter"}
{"id": "superseg_train_4792", "dialogue": "user: Hello I need information about your VA care team[NEWLINE]agent: of course The objective of this team is to plan all the care you need to stay healthy throughout your life.[NEWLINE]agent: there are many who decide that they want to change to a different primary care doctor, is that your case?[NEWLINE]user: no, i don't want that. but thanks[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do to build my team?[NEWLINE]agent: Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.[NEWLINE]user: What should I do if I signed up for VA health care?[NEWLINE]agent: If you have already registered, find out how you can receive care from a provider in your local community through community care.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about VA health care, where will a veteran get help?[NEWLINE]agent: You may be able to get help with assisted living, residential live-in or home health care through VA.[NEWLINE]user: What must be true for my non-VA prescription to get filled?[NEWLINE]agent: Are you enrolled in VA health care right now?[NEWLINE]user: No, I am not enrolled right now."}
{"id": "superseg_train_4793", "dialogue": "user: What is the approach with my VA primary care provider and the PACT team?[NEWLINE]agent: The VA makes your health care the most important thing and works along with your VA primary care provider.[NEWLINE][BOUNDARY][NEWLINE]user: Who is the provider that will take care of me at the VA?[NEWLINE]agent: Have you signed up for VA healthcare and chose your main VA location?[NEWLINE]user: No, I have not signed up for VA health care or chose my main VA location yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I am enrolled in VA health care can I receive care through community care?[NEWLINE]agent: You can find out how to receive the care in your community.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with VA health care? How do I keep track of my health and benefits?[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about VA primary care providers and why it's so important to have me at the center of care.[NEWLINE]agent: At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about VA health care benefits. My VA health insurance benefits cover regular eye tests, right?"}
{"id": "superseg_train_4794", "dialogue": "user: I'm a veteran in need of some information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who will provide care for you at VA?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who will be responsible for my care then?[NEWLINE]agent: We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: When I register, what will be my benefits, my health care coverage?[NEWLINE]agent: You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I pay for those services?"}
{"id": "superseg_train_4795", "dialogue": "user: Hello, how are you today? I came here looking for information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's great and all, but who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: No, I havent. I was planning on doing that later.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I need other services to fulfill my needs?[NEWLINE]agent: In that case, your team may call other providers like social workers or specialists to help with your care.[NEWLINE][BOUNDARY][NEWLINE]user: ok perfect, also i would like to know what type of VA dental care benefit i qualify for? and what kind is it?[NEWLINE]agent: You are in: Class III[NEWLINE][BOUNDARY][NEWLINE]user: Now, a seemingly unrelated question: Who will provide treatment for me at VA, and the specialists will be part of my health-care team?[NEWLINE]agent: A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about health care goes. Can I get help if I am homeless?"}
{"id": "superseg_train_4796", "dialogue": "user: I just want to know what kind of providers will be helping me through the VA.[NEWLINE]agent: You will have a team working together to take care of you. We find the team approach leads to higher quality care.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know more information about the team providing your care?[NEWLINE]user: Yes, how will I know who is on the team that helps me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location yet?[NEWLINE]user: Yes, I have done both of those already.[NEWLINE]agent: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question on   issue. Is there a phone number I can call for more information?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE]user: On a somewhat related note, I am hesitating. Since I'm already enrolled, shouldn't I have a care team assigned to me already?[NEWLINE]agent: You may also be able to get a provider in the local community instead through community care.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?"}
{"id": "superseg_train_4797", "dialogue": "user: I wanted more info on my primary care provider[NEWLINE]agent: At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who your VA primary care provider will be?[NEWLINE]user: no, I wanted to know something else[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what will the VA care do for me?[NEWLINE]agent: Your team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question, I have hearing and vision loss, endorsed by my doctor, what steps should I follow to obtain hearing aids through VA?[NEWLINE]agent: if possible Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?[NEWLINE]user: Yes"}
{"id": "superseg_train_4798", "dialogue": "user: what's with the pact team?[NEWLINE]agent: It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: how did the team come together?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: no, I am just doing research[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I had just signed up for all that you asked, what would happen next?[NEWLINE]agent: You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you, and your health care providers.[NEWLINE]user: What services do VA medical centers offer, as part of the VA Health Care program?[NEWLINE]agent: VA medical centers offer a wide range of services to cover your healthcare needs.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to choose my primary care physician if I don't like the one I've been assigned to? And where can I request regarding this matter?[NEWLINE]agent: You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that[NEWLINE]user: This makes me think of applying the documents and information.  Could you please tell me how I can apply in person in Spanish?"}
{"id": "superseg_train_4799", "dialogue": "user: I have questions about the care team[NEWLINE]agent: Your VA care team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.[NEWLINE]agent: Are you thinking of changing your primary care doctor?[NEWLINE]user: no, I like him[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is a PACT?[NEWLINE]agent: A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more about  where you ll get care?[NEWLINE]agent: We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.[NEWLINE]user: where does he go for small things like cuts and such?[NEWLINE]agent: He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months[NEWLINE]user: are vets covered for care outside of the US?[NEWLINE]agent: Yes, just sign-up for the Foreign Medical Program[NEWLINE]user: didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?"}
{"id": "superseg_train_4800", "dialogue": "user: I'm looking for more info about the GI BIll[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: when does the VA send the payments to us?[NEWLINE]agent: We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.[NEWLINE]agent: Will you be using the Post-9/11 GI Bill?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: when does the post 9 11 bill make payments?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: how does the Bill pay for graduate programs?[NEWLINE]agent: The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate[NEWLINE][BOUNDARY][NEWLINE]user: can I attend to schools at once?[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, now regarding the benefits of GBill, what could you tell me about this law?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4801", "dialogue": "user: hello I need information about Undergraduate and graduate degrees for veterans[NEWLINE]agent: We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]agent: like what is proposed by the bill Y after 9/11?[NEWLINE]user: If I wanted to know[NEWLINE]agent: For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school\u00a0 Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: and who qualify for this benefit?[NEWLINE]agent: Those who qualify for this benefit include a veteran, service member, or qualified dependent.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I use this benefit?[NEWLINE]user: I'm curious on what resources do you use in order to gain details regarding the GI Bill benefits?[NEWLINE]agent: For this we use the GI Bill comparison too and the veterans service organization.[NEWLINE]agent: you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about my VA benefits, how much does VA cover for graduate programs?[NEWLINE]agent: The school decides how to grade each hour. but we will pay you the full time fee.[NEWLINE][BOUNDARY][NEWLINE]user: And this benefit includes study tools, such as books?"}
{"id": "superseg_train_4802", "dialogue": "user: Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?[NEWLINE]agent: we are here to help you, the answer is yes dear customer[NEWLINE]agent: already got your first title?[NEWLINE]user: Yes[NEWLINE]agent: Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish[NEWLINE][BOUNDARY][NEWLINE]user: And in which institutions can I obtain the next degree that the program covers?[NEWLINE]agent: You can do this at higher education institutions such as a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how do they make VA payments?[NEWLINE]agent: We issue payments after school each month. For example, you will receive payment for classes in November in December.[NEWLINE]user: and the post-9/11 GI bill what benefits does it give?[NEWLINE]agent: For the post 9/11 GI Bill, we pay:Tuition and fees directly to school\u00a0 Money for books at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: Can I take classes in more than one school at the same time?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask another question about the benefits of the GI Bill. Is there anything else you can do to assist me with my benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4803", "dialogue": "user: I'm here for answers on the GI Bill and its usage[NEWLINE]agent: Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if I can use the GI Bill for two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you gotten your first degree?[NEWLINE]user: yes[NEWLINE]agent: You can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: could I have gone to another school at the same time I was working on my first degree?[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? Are there more any additional information for GI Bill benefits?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE][BOUNDARY][NEWLINE]agent: You could have as long as the classes at both schools count toward your degree, and the school from where you are getting your degree considers the classes at the second school as required in order to get your degree[NEWLINE][BOUNDARY][NEWLINE]user: That's useful to know. Also, about my payments. How can you figure out how much money I'll get?[NEWLINE]agent: We decide payment based on the number of classes you go to and the hours spent in those classes[NEWLINE][BOUNDARY][NEWLINE]user: Does the Post 9-11 GI Bill pay the same way?"}
{"id": "superseg_train_4804", "dialogue": "user: Hi. I'm a veteran and I was wondering how I would get my payment for the benefits for degree?[NEWLINE]agent: We issue the payments after each month's classes, that means you'll get the payment for november classes in december, for example.[NEWLINE]agent: Are you under the benefit of the post-9/11 GI bill?[NEWLINE]user: Yes. I was selected for that benefit, it got anything in particular.[NEWLINE]agent: For the post-9/11 gi bill, we pay for tuition and fees directly to the school and the money for books is send to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Now, what about the rates for the payments? It depends on the school or something?[NEWLINE]agent: The payment rates depends on the school or institution of higher learning like a 4-years university, community college or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And how much you will pay me?[NEWLINE]agent: The schools or institutions decides how to rate each hour, and we will pay you the full-tie rate.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to take classes on more than one school with the benefit?[NEWLINE]agent: Yes, you can take classes at more than one school, as long as the classes at both schools counts toward your degree and this be a requirement of the first school in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: This benefits only works for me? It can't go for anyone on my family too?[NEWLINE]user: I also need to know more information about including my family, which interests me a lot. What other options do I have regarding GI Bill benefits?[NEWLINE]agent: You can use the GI Bill Comparison Tool or apply for education benefits."}
{"id": "superseg_train_4805", "dialogue": "user: How does the VA make payments for the GI Bill for classes?[NEWLINE]agent: The VA make payments after each months classes, so you would get your November classes payment in December.[NEWLINE]agent: Are you part of the Post-9/11 GI Bill?[NEWLINE]user: No I am not part of the Post-9/11 GI Bill.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I can use my GI Bill benefits for undergraduate and graduate degrees?[NEWLINE]agent: Yes, you can find out if you can use your GI Bill benefits for college as a Veteran, service member, or even a qualified dependent.  You can find payment rates for undergraduate and graduate degree courses at institutions of higher learning.[NEWLINE][BOUNDARY][NEWLINE]user: Is it even possible to take classes at more than one school at a time?[NEWLINE]agent: You it is possible to take classes at more than one school under the GI Bill as long as classes at both schools will count toward your degree and the school giving you your degree considers the classes to be required to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: What about left over money from GI Bill?[NEWLINE]agent: Any left over GI Bill Benefits can be used to pay for classes and another degree.[NEWLINE][BOUNDARY][NEWLINE]user: So if I am taking classes at a second school that help my first degree then I can take them?[NEWLINE]user: About GI Bill benefits Is there other GI Bill programs you may qualify for?[NEWLINE]agent: for example, the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE]agent: Yes, you will be able to take the classes at the second school if the school granting your degree requires them.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if the VA pays my tuition and other fees directly to my school?"}
{"id": "superseg_train_4806", "dialogue": "user: you can tell me if I can use the GI Bill on more than 1 degree[NEWLINE]agent: Yes, you can use it if you have anything left[NEWLINE]agent: Have you earned a degree or are about to earn one?[NEWLINE]user: no but I want to know about what I can do when I  am ready[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do you guys send the money for the Post 9 11 GI Bill?[NEWLINE]agent: Tuition and fees are payed to the school, and money for books is sent to you at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like more information about whether or not I'm qualified for this benefit. What is the best way to find out if I am eligible for these benefits?[NEWLINE]agent: You re enrolled in an educational program for half - time or more[NEWLINE]user: only that? or is another requirement needed?[NEWLINE]agent: You re taking a course that s difficult[NEWLINE]user: is another requirement needed?[NEWLINE]agent: you need to meet the 3 requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are the tutor paid per hour?[NEWLINE]agent: it will assign you a tutor and confirm the tutor s hourly pay[NEWLINE]user: what to do after obtaining tutoring"}
{"id": "superseg_train_4807", "dialogue": "user: can I use my benefits on two degrees?[NEWLINE]agent: Yes, you can[NEWLINE]agent: Have you used or are you using the GI Bill on your first degree?[NEWLINE]user: yes, I'm in school[NEWLINE]agent: Okay, you can use any GI Bill benefits you have left over to pay for classes for another degree[NEWLINE][BOUNDARY][NEWLINE]user: so I can use it for a grad degree?[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for classes for another user. And what kind of benefits are there in that bill?[NEWLINE]agent: As said before, it can help you to pay for school or job training.[NEWLINE][BOUNDARY][NEWLINE]agent: We can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on how do you issue payments that I use in my school.[NEWLINE]agent: We issue payments after each month\u2019s classes. For example, if you were in class in November, you will get the payment in December[NEWLINE]agent: Would you like to know about Post 9-11 GI Bill payments?[NEWLINE]user: yes"}
{"id": "superseg_train_4808", "dialogue": "user: I would like to know what to expect after obtaining a disability rating?[NEWLINE]agent: you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: ok what else should i know[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do i get dependent benefits[NEWLINE]agent:  If you re 30 % or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents. Learn more about adding dependents to your disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I am unable to work due to my military service disability, even without a 100% qualification?[NEWLINE]agent: you can apply for Individual Unemployability. Learn about Individual Unemployability[NEWLINE][BOUNDARY][NEWLINE]user: how are the educational benefits[NEWLINE]agent: You can get VA support for college or job training under special programs. Or, talk with a VA education counselor to find out what benefits you may be able to get. Learn about education benefits[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about education and health care benefits from the VA. Is it possible for anyone to assist me with my application?[NEWLINE]agent: Yes, you can work with a trained professional to get help applying for health care benefits. We can give you more information on getting help to file your claim[NEWLINE][BOUNDARY][NEWLINE]user: When will I receive my first payment? And what should I do if I don't receive it in 15 days?[NEWLINE]agent:  please call the Veterans help line at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. to 9:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you very much"}
{"id": "superseg_train_4809", "dialogue": "user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  If you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability[NEWLINE]user: it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I keep in touch?[NEWLINE]agent:  update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment[NEWLINE]user: What criteria do you use to evaluate my performance, if I had an impairment prior to joining the military, and the service aggravated it?[NEWLINE]agent: We essentially base your monthly compensation on the level of aggravation or how much worse your preservice disability got after your military service.[NEWLINE]user: I'd like to know whether I'll be eligible for additional VA assistance if my condition worsens?[NEWLINE]agent: you can file a claim for an increase in benefits[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's important. Say, about the requirements, you said that I also need my tax return record, right?[NEWLINE]agent: Correct. And be sure is the most recent one.[NEWLINE]user: I was just thinking about asking about the disability rating. What happens if I differ with it?[NEWLINE]agent: If you disagree with your disability rating, you can file an appeal. You ll need to do this within 1 year of getting your decision notice. Learn about how to file an appeal."}
{"id": "superseg_train_4810", "dialogue": "user: What can I expect after obtaining a disability rating?[NEWLINE]agent:  you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I am unable to work due to my military service disability, even without a 100% qualification?[NEWLINE]agent: you can apply for Individual Unemployability. Learn about Individual Unemployability[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my disability happens to get worse than it is?[NEWLINE]agent: You can always file a claim for an increase in benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get other benefits?[NEWLINE]agent: Check with your local or state VA offices for other benefits you may be able to get like help with buying a home or making changes to your home to make it more accessible, or help with getting a job.Find your state s Veterans Affairs website[NEWLINE]user: Can you tell me on what is the best way for me to manage my Veteran's disability benefits?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE]user: I see. Another question about your local or state offices. If you served on active duty and did not receive a dishonorable discharge[NEWLINE]agent: you may be able to get VA health care. This includes access to VA doctors and care, plus medical equipment, prosthetics, and prescriptions. Apply for VA health care[NEWLINE]user: What are the educational benefits?"}
{"id": "superseg_train_4811", "dialogue": "user: Hi. I'm a veteran and recently I got a disability rating, what's next now?[NEWLINE]agent: Have you received a notice from us that confirms your disability and the severity of your disability?[NEWLINE]user: Well, not really, I haven't yet got any notification about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is this payments only for things like food? or I be able to use it to buy some clothes to?[NEWLINE]agent: You may be able to get money to buy new clothes and also you will get an annual clothing allowance benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know who can I contact in case I got any doubt regarding the benefits and services that you offer?[NEWLINE]agent: If you have any question or comments about the videos, oplease call us at 877-827-1000. We'll be there for you monday through friday, 8a.m. to 9p.m.ET[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if what happens if I change my residence or address? Will it affect my disability rating payment?[NEWLINE]agent: it's important to update your information the VA when you have a new address, change your marital status or any other life change that could affect your rating payment.[NEWLINE]agent: Have your disability got worse?[NEWLINE]user: With past of time it has got a bit worse.[NEWLINE]agent: If that continues you need to know that you can file a claim for an increase in your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about Extended Care Services application, what form does someone need if they want to apply for extended care services?"}
{"id": "superseg_train_4812", "dialogue": "user: What will I need to know after I get a disability rating?[NEWLINE]agent: Did you get a decision notice from us which confirms your disability rating?[NEWLINE]user: Yes, I have received the notice that tells me my severity of my disability or disability rating.[NEWLINE]agent: Then it looks like you will be able to get disability compensation or benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about getting benefits that cover specific disabilities?[NEWLINE]agent: You may be able to get money to buy new clothes for your special disability.[NEWLINE][BOUNDARY][NEWLINE]user: If we have two disabilities, which one determines the rating?[NEWLINE]agent: If you have 2 disabilities we will round that combined value to the nearest 10 % to find your combined disability rating. We round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE]user: so if I get something ending in a 4 it would go down?[NEWLINE]agent: In our example your combined disability rating would be 70 %  after it was rounded from 74..[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything I can look at for more info, like videos that explain things?"}
{"id": "superseg_train_4813", "dialogue": "user: I need to know more about what my disability rating means.[NEWLINE]agent: Have you gotten a disability rating decision notice from us?[NEWLINE]user: No I don't think I have.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I have that notice can I get any benefits from you guys?[NEWLINE]agent: You get the most benefits with a 100% disability rating. Do you know what your disability rating is?[NEWLINE]user: Well I don't have a 100% rating. I think mine is lower than that.[NEWLINE]agent: Ok, even without 100% you may be able to get some benefits. Was your disability caused by working in military service?[NEWLINE]user: Yes, I got hurt when I was in the Navy.[NEWLINE]agent: If you are unable to work because of your military injury, you can apply for Individual Unemployability.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA. How do I get disability compensation from VA?[NEWLINE]agent: VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another concern I have is There are a few more questions about adding a dependent to your VA disability benefits. What should I do if I submit my claim online?"}
{"id": "superseg_train_4814", "dialogue": "user: help me with my disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating?[NEWLINE]user: yes, so now what[NEWLINE]agent: You may be able to get disability compensation or benefits. We can help you find out what benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me change my address too?[NEWLINE]agent: You can update your information through eBenefits or you can contact your nearest VA benefit office to make those changes.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding step 4, if I have two disabilities, are there any combined scores? or which determines the rating?[NEWLINE]agent: If you have 2 disabilities we will round that combined value to the nearest 10 % to find your combined disability rating. We round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE]user: so if I get something ending in a 4 it would go down?[NEWLINE]agent: In our example your combined disability rating would be 70 %  after it was rounded from 74..[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything I can look at for more info, like videos that explain things?"}
{"id": "superseg_train_4815", "dialogue": "user: what happens after you get your disability rating[NEWLINE]agent: Did you get a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?[NEWLINE]user: yes, got it[NEWLINE]agent: Okay, you may be able to get disability compensation or benefits.  We can help you find out what benefits you can get.[NEWLINE]user: so in other words we get money or more healthcare?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I will get a higher disability rating if I have two disabilities? Or do you decide based on which of my disabilities is the most severe?[NEWLINE]agent: If you have 2 disabilities we will round that combined value to the nearest 10 % to find your combined disability rating. We round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE]user: so if I get something ending in a 4 it would go down?[NEWLINE]agent: In our example your combined disability rating would be 70 %  after it was rounded from 74..[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything I can look at for more info, like videos that explain things?"}
{"id": "superseg_train_4816", "dialogue": "user: I had a surgery and wanted to know more about disability benefits and the disability rating[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits. We can help you find out if you can get this benefit[NEWLINE][BOUNDARY][NEWLINE]user: so I can get VA disability?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE]user: I'd like to ask you another question about compensation from VA. What if something goes wrong during a surgical procedure? Does that count?[NEWLINE]agent: Yes, this also applies when VA medical or surgical treatment led directly to an added disability or to your injury or disease getting worse.[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a compensation?"}
{"id": "superseg_train_4817", "dialogue": "user: hello I need information about Temporary Disability Rating after surgery or cast[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that they can give me a 100% disability if my condition worsens?[NEWLINE]agent: Yes For Example: A veteran had a left knee injury that resulted in a disability rating of 30%. As the knee problem worsened, the veteran VA doctor recommended surgery to prevent further damage from occurring. Since the doctor would not know if the surgery was successful until 3 months after the 1 week stay in the Veteran's hospital, we gave the Veteran a temporary disability rating of 100% for 3 months.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd like to learn more as well. Is VA disability coverage available to me?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i Served on active duty[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no"}
{"id": "superseg_train_4818", "dialogue": "user: Hello I need information on How do I get these disability rating benefits?[NEWLINE]agent: To get these benefits, you must file a disability compensation claim. Find out how to file a disability compensation claim[NEWLINE]agent: How much do you have a qualified injury of 30% or more that has worsened?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: if a veteran has an immobilizing disability how is it rated?[NEWLINE]agent: You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: Yes, but if you had surgery, you must comply with the following:\u00a0\u00a0\u00a0\u00a0 The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability,[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about VA disability benefits eligibility. What medical conditions are covered by the program if I was eligible for disability benefits?[NEWLINE]agent: Some of the conditions that are covered by VA disability benefits are chronic long-lasting back pain resulting in a current diagnosed back disability, breathing problems resulting from a current lung condition or lung disease. There are other benefits that are also covered.[NEWLINE][BOUNDARY][NEWLINE]user: How would I know if I am eligible for VA disability benefits?[NEWLINE]agent: You must have served on active duty, active duty for training, or inactive duty training and have a disability rating for your service-connected condition.[NEWLINE]user: I don't think I have a disability rating for my condition."}
{"id": "superseg_train_4819", "dialogue": "user: Hello. I'm a veteran and I was asking myself if there is anyway you can help me to get rated after go under surgery?[NEWLINE]agent: O.k.. We need to ask you first, are you recovering from surgery or a disability related to your military service that makes you unable to move?[NEWLINE]user: I haven't yet go under surgery, but I will, and I'll need some time for rest, so I won't be able to move in a while.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I be able to receive any kind of benefit?[NEWLINE]agent: You'll be able to get a disability benefits if you have had surgery or received other treatment at a veterans hospital, approved hospital or outpatient center for a disability related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: very well and to get my annual payment I must do[NEWLINE]agent: You must qualify before August 1 of this year. You may be able to get more than one payment if you meet at least one of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I had surgery related to an injury. Could you apply for the disability benefit?[NEWLINE]agent: In that case, you are going to need that the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.[NEWLINE]user: For additional disability benefits, I have another concern. Is it possible for me to receive VA disability benefits?[NEWLINE]agent: Yes, you may be able to get disability benefits if you fulfill the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a question about temporary disability ratings after surgery or a cast. Alright. What benefits will I receive in these type of cases?[NEWLINE]agent: For this, during your recovery, you will get all the health care you need and a compensation payments.[NEWLINE][BOUNDARY][NEWLINE]user: In case I can not move for my injury, would I still receive the benefit?[NEWLINE]agent: You still have access to the benefit as long as you had one or more joints immobilized by a cast.[NEWLINE][BOUNDARY][NEWLINE]user: This will give a full compensation?"}
{"id": "superseg_train_4820", "dialogue": "user: Hello. How do I get disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation[NEWLINE]agent: Is your case severe?[NEWLINE]user: For me, yes[NEWLINE]agent: You may be able to get an extension for up to 3 more months.[NEWLINE]user: By the way, what should I do to get these benefits? What documents or data must be submitted in the application?[NEWLINE]agent: You will need to present evidence that supports documents such as a doctor's report or the results of medical exams that show that your disability prevents you from keeping a steady job. We will also review your work and educational history.[NEWLINE][BOUNDARY][NEWLINE]user: One question, can I get VA disability benefits if I have surgery on my medical record?[NEWLINE]agent: Yes. Did the surgery require a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability?[NEWLINE][BOUNDARY][NEWLINE]user: I got injured while serving in the military. I think I qualify for a disability.[NEWLINE]agent: A disability can be from interaction with toxic chemicals while training, or an illness that is long lasting.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd also like to know what proportion of the benefits are paid out. Yes, indeed. How long would it take for surgery to produce results?[NEWLINE]agent: Recovery time from either a surgery or the immobilization of a joint by a cast without surgery requires a temporary 100 % disability rating for a service-connected disability.The temporary 100 % rating may continue for 1 to 3 months depending on your unique case.[NEWLINE][BOUNDARY][NEWLINE]user: May I be able to get a temporary 100 % disability rating and disability compensation?[NEWLINE]agent: Yes. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?"}
{"id": "superseg_train_4821", "dialogue": "user: I wanted to know about my disability rating when I have a cast?[NEWLINE]agent: Are you recovering from surgery or a disability related to your military service that\u2019s left you unable to move?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask about disability benefits and who gets them when you have trouble with mobility?[NEWLINE]agent: Veterans are covered by the benefits[NEWLINE][BOUNDARY][NEWLINE]user: With regards in filing a claim for my disability compensation, what documents should I provide with my application?[NEWLINE]agent: You will need to present evidence that supports documents such as a doctor's report or the results of medical exams that show that your disability prevents you from keeping a steady job. We will also review your work and educational history.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something, regarding VA Disability Benefits. What are the requirements to get those benefits?[NEWLINE]agent: You need to meet certain requirements if you had surgery[NEWLINE][BOUNDARY][NEWLINE]user: I understand but you haven't told me what the requirements are? Do they have any additional form?[NEWLINE]agent: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]user: Regarding my benefits, can you explain how my impairment rating works when I'm in a cast?[NEWLINE]agent:  If you had an injury that resulted in a 30% disability rating and then needed surgery you would be given a temporary rating of 100% since we don't know if the surgery helped.[NEWLINE][BOUNDARY][NEWLINE]user: what if I didn't have surgery, can I still get benefits?[NEWLINE]agent: Yes you can if you had one or more major joints immobilized by a cast[NEWLINE]user: and what if I did have surgery and made things worse?"}
{"id": "superseg_train_4822", "dialogue": "user: Hi. I just broke my leg and I can't do my job because I can't walk around. Can I get disability for that?[NEWLINE]agent: I am sorry to hear that you are injured. Did you injure yourself while you doing your military service?[NEWLINE]user: Yes, I hurt myself while working.[NEWLINE]agent: You might be able to get a temporary 100% disability rating and benefits if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question concerning disability benefits. Is it possible for me to receive compensation, from the Veterans Administration?[NEWLINE]agent: You may be able to get disability benefits if one of the following situations describes your experience[NEWLINE]user: What would be the situations?[NEWLINE]agent: they have to be situations that describe their experience[NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the following situations describes your experience.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Spent more than 21 days in a VA hospital or other approved hospital for a service related disability?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happened to the veteran who had a service related disability rating of 40% but in hospitalization his rating went up to 100%, what happened next?"}
{"id": "superseg_train_4823", "dialogue": "user: Just had surgery and I wanted to ask some questions about my disability rating[NEWLINE]agent: Okay, so you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: yes, but it's complicated but yes[NEWLINE]agent: You may be able to get a temporary 100% disability rating and disability compensation or benefits if you have this kind of immobilizing disability.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now, regarding the temporary disability rating. very well and to receive my annual payment I must do[NEWLINE]agent: You must qualify before August 1 of this year. You may be able to get more than one payment if you meet at least one of the requirements listed below.[NEWLINE]user: For more information, what number should I call and what hours[NEWLINE]agent: Call us at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. at 9:00 p.m.[NEWLINE]user: can i get more than one payment?[NEWLINE]agent: yes but do you have more than one prosthetic or orthopedic device?[NEWLINE]user: yes[NEWLINE]agent: Yes You may be able to get more than one payment[NEWLINE][BOUNDARY][NEWLINE]user: What if Your clothing has been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?"}
{"id": "superseg_train_4824", "dialogue": "user: What are the next steps to get a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Would you like to know how VA loans work?[NEWLINE]user: not[NEWLINE]agent: Would you like to know how the Native American Direct Loan works?[NEWLINE]user: yes[NEWLINE]agent: we ll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: near where I live there is a tendency to electrical storms. One more thing I wanted to ask: if a natural disaster occurs, what support can I expect?[NEWLINE]agent: Should a natural disaster occur, we can help you find out if your home was damaged by that natural disaster.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need if I am a current member of the National Guard or Reserves, and have never been activated?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information : Your full name[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to apply if I withdraw?"}
{"id": "superseg_train_4825", "dialogue": "user: Hello I need information about How to Apply for a VA Home Loan Eligibility Certificate[NEWLINE]agent: of course, Learn how to apply for a VA Mortgage Loan COE Eligibility Certificate. This is the first step in obtaining a direct or VA-backed mortgage loan. Confirm to your lender that you qualify for the VA home loan benefit.[NEWLINE]user: And do I have to have personal references to qualify for this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn more. May I use a COE that I previously used? Is there any way I can use my old COE in a different way?[NEWLINE]agent: Well, you will have to pay off your old loan first.[NEWLINE][BOUNDARY][NEWLINE]agent: you only need to have confirmation from your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: is it very difficult to obtain it?. and how do i apply?[NEWLINE][BOUNDARY][NEWLINE]agent: have you ever tried to apply\u00a0 Through our LGY web system?[NEWLINE]user: if I once tried[NEWLINE]agent: In some cases, you can obtain your COE through your lender using our LGY Web system. Ask your lender about this option.[NEWLINE][BOUNDARY][NEWLINE]user: And what steps should I take to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: First, applying for your COE is only part of the process for getting a direct or VA-backed mortgage loan. Your next steps will depend on the type of loan you want and your lender. For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need If I was a member removed from the Reserves and I was never activated?"}
{"id": "superseg_train_4826", "dialogue": "user: What are the steps to obtain a direct or VA-backed mortgage loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan[NEWLINE]agent: Do you want to know the details for most loans?[NEWLINE]user: yes[NEWLINE]agent: the lender will be a private bank or mortgage company[NEWLINE]user: What can you tell me about Direct Loans for Native Americans[NEWLINE]agent: we ll be your lender[NEWLINE]user: What are the next steps?[NEWLINE]agent: Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member?[NEWLINE]agent:  A statement of service signed by your commander, adjutant, or personnel officer showing this information :Your full name[NEWLINE][BOUNDARY][NEWLINE]user: How do I request certificates by mail?[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding VA benefits, is there any other way I can use my old COE?[NEWLINE]agent: Well, you will have to pay off your old loan first.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4827", "dialogue": "user: what are the steps to get a VA or direct mortgage loan[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender[NEWLINE]agent: Do you want to know the details for most of the loans?[NEWLINE]user: not[NEWLINE]agent: want to know the details for the Native American Direct Loan[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I am an active duty member, do I need to have the benefit?[NEWLINE]agent: A statement of service signed by your commander, adjutant, or personnel officer showing this information[NEWLINE][BOUNDARY][NEWLINE]user: and is there a way to avoid foreclosure?, because I was told I could sign my house over or, at least that is what I understood[NEWLINE]agent: You might be talking about Deed in lieu of foreclosure, this plan lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE]user: can I call when I have more time so you can help me find a way out of this?"}
{"id": "superseg_train_4828", "dialogue": "user: What is the steps involved after applying for my COE for getting a VA direct home loan?[NEWLINE]agent: Applying for the COE is one part of the process for getting a VA direct home loan and your next steps will depend on the type of loan you are looking for.[NEWLINE]agent: Did you know for most loans the lender will be a private bank or mortgage company?[NEWLINE]user: No, I did not know that about the private bank or mortgage company.[NEWLINE]agent: Do you need to learn about the Native American Direct Loan?[NEWLINE]user: Yes, I would need to learn about the Native American Direct Loan as it applies to me.[NEWLINE]agent: Then we will be your lender after all.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need if I have never been activated as a National Guard or Reserves member?[NEWLINE]agent: You will need a statement of service signed by your commander, adjutant, or personnel officer showing your full name.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for a VA home loan Certificate of Eligibility?[NEWLINE]agent: You would apply for a COE first because it confirms to your lender that you are qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply by mail for the COE?[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the same COE I used to purchase my current home if I am relocating?[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet certain requirements.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4829", "dialogue": "user: Hello, How can I get VA direct or VA-backed home loan?[NEWLINE]agent: Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender.[NEWLINE]agent: Do you want to know who will be your lender?[NEWLINE]user: Yes, tell me, please.[NEWLINE]agent: For most loans, the lender will be a private bank or mortgage company.[NEWLINE][BOUNDARY][NEWLINE]user: How do I prepare before starting my application?[NEWLINE]agent: you'll need a statement of service signed by your commander, adjutant, or personnel officer.[NEWLINE][BOUNDARY][NEWLINE]user: who would be the lender if I have the Native American Direct Loan?[NEWLINE]agent: In this case, we'll be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for a VA home loan Certificate of Eligibility?[NEWLINE][BOUNDARY][NEWLINE]user: I see. Then I will be aware of the signed declaration of service. How else can I get a COE?[NEWLINE]agent: If you served during World War II, you may be eligible.[NEWLINE][BOUNDARY][NEWLINE]agent: Learn how to apply for a VA home loan Certificate of Eligibility COE. It confirms for your lender that you qualify for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: What are the next steps in obtaining a VA-backed or direct home loan?"}
{"id": "superseg_train_4830", "dialogue": "user: Hi, i think i'll soon be in need of a loan for home purposes, but i'll also need proof of that. Do you have any option for veterans in that regard?[NEWLINE]agent: In fact, we have the Veterans home loan certificate of eligibility.That certificate is the first step in getting a veterans affairs backed home loan.[NEWLINE]user: And that certificate will really be useful to me?[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the registration for Veterans home loan, so the reuse of a COE is a no, and there are no more requirements I can answer?[NEWLINE]agent: Yes, that is right. You did not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]agent: Of course. That document may well serve you as proof before your lender that you qualify for a Veterans home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Something else regarding Veterans home loan benefit, what are the next steps  for getting a VA direct or VA-backed home loan?[NEWLINE]agent: You guessed right on that last one. Doing the application is just the first step. Next ones will be determined by loan type and lender you have, whether this be a private bank or a mortgage company.[NEWLINE]agent: Is your lender one of these institutions?[NEWLINE]user: No, not at all.[NEWLINE]agent: I understand. Now, Are you part of native american people?[NEWLINE]user: Yeah, i'm part of an autochthonous people. What happens there?[NEWLINE]agent: IF that's your case. then Veterans Affairs will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty nice of you. I really appreciate that, thanks. Look, i forgot to mention this before, but i'm a discharged member of the National Guard. Based on that, is there something i need to present?"}
{"id": "superseg_train_4831", "dialogue": "user: I need information on how to obtain a VA direct home loan.[NEWLINE]agent: Your first step will be to apply for your COE. After you've done that, your next steps will depend on the type of loan you are applying for and your lender.[NEWLINE]agent: Are you looking to obtain a VA home loan?[NEWLINE]user: Yes, I am.[NEWLINE]agent: For the majority of loans, your lender will probably be a mortgage company or a private bank.[NEWLINE]user: What if you are Native American?[NEWLINE]agent: In this case, we will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: That will depend on your lender. Some lenders will allow you to use our Web LGY system to obtain your COE.[NEWLINE][BOUNDARY][NEWLINE]user: What is the significance of obtaining the COE?[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to use a COE that I previously used?[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan if you meet at least one of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]agent: The COE tells your lender that you have qualified for the VA home loan benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about the VA home loan benefit. In order to apply for a COE, what details would I need?[NEWLINE]agent: This will depend on your current status in the military. If you are a current or former activated National Guard or Reserve member, you'll need a copy of your discharge or separation papers DD214.[NEWLINE]user: I'm not in the National Guard, so what other information will I need?"}
{"id": "superseg_train_4832", "dialogue": "user: Hello I need information about Veterans Burial, I want to know what happens if I do not qualify for Burial Benefits[NEWLINE]agent: If that is your case, we will send you a denial decision letter explaining the reasons or the basis for our denial. We will also send you a form called Your Rights to Seek Additional Review of our VA Form 20 - 0998 decision along with your denial letter. This form explains your rights to appeal or request another review, and how to present more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes, could you please inform me[NEWLINE]agent: good all Depends on the option you use to request a review or appeal. Each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know how to identify the deceased when calling the Office? I need more information[NEWLINE]agent: If the person was married, you ll also need the surviving spouse s status as Veteran, service member, or family member[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks for the information; what should I expect from the folder they give me if I qualify for this benefit?[NEWLINE]agent: Your folder will include: s\u00a0\u00a0 A letter informing you if you can be buried in a VA national cemetery. This is called your pre-need decision letter.[NEWLINE]user: understood, reference to know if someone is eligible, if I had died in battle, my wife would not have had to request my burial?[NEWLINE]agent: Correct. If a service member dies on active duty, they're eligible for burial without a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family members or authorized representative may request for my burial in a VA national cemetery in the future?[NEWLINE]agent: Yes, personal circumstances and laws can change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: where can i update my information?[NEWLINE]agent: You can update your information at any time. Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. to help her in whatever she needs[NEWLINE][BOUNDARY][NEWLINE]user: What must my family members do to request my burial at the time of need?[NEWLINE]agent: At the time of need, the person organizing your burial should call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial. They will need your pre-need eligibility determination letter at that time.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?"}
{"id": "superseg_train_4833", "dialogue": "user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial letter telling the reasons for the denial and we will send you a from called Your Rights to Seek Further Review of Our Decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the time frame you have to appeal the decision?[NEWLINE]user: No, I am not sure how much time I have to appeal the decision.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if your family will be able to apply for burial in a VA national cemetery?[NEWLINE]user: Yes, I know they will be able to apply for me to have a burial in a VA national cemetery.[NEWLINE]agent: then you know the laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my information?[NEWLINE]agent: Yes, you can update your information at any time by calling our toll-free hotline at 877-222-8387 and we are open Monday through Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out what happens after I apply for determination for burial in a VA national cemetery?[NEWLINE]agent: Yes, you can find out what happens after you apply for a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Can I learn more about appeals and reviews of VA claims?[NEWLINE]agent: Yes, you can learn more about appeals and reviews of VA claims online.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to find out more about planning a burial for a family member?[NEWLINE]user: Anything else I want to ask about the documents I need to identify the deceased, if I don't have them all, could you help us to get them?[NEWLINE]agent: Yes, we will help you.  It may take us several days to check eligibility if you don\u2019t have discharge documents."}
{"id": "superseg_train_4834", "dialogue": "user: What do I need to know After requesting an eligibility determination?[NEWLINE]agent: it is important that you find out what happens after requesting a pre-need eligibility determination for burial in a VA national cemetery.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I get more information about appeals?[NEWLINE][BOUNDARY][NEWLINE]user: What do I think about if I want to show new evidence?[NEWLINE]agent: For more information on this, you can download VA Form 20 - 0995: Supplemental Claim PDF.[NEWLINE][BOUNDARY][NEWLINE]agent: Learn more about VA claims appeals and reviews See more information about claims and review processes[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about information with proof. if I happen to die, will my family have to pay for my funeral[NEWLINE]agent: do not[NEWLINE]agent: do you qualify for burial in a VA national cemetery?[NEWLINE]user: Yes[NEWLINE]agent: ] If you qualify for burial in a VA national cemetery, you will receive burial benefits at no cost to your family.[NEWLINE][BOUNDARY][NEWLINE]user: Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes Laws and personal circumstances may change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don't want to be buried in a VA National Cemetery?[NEWLINE]agent: Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.[NEWLINE]agent: do you want to make this request?"}
{"id": "superseg_train_4835", "dialogue": "user: How will I know if I don't qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling you the reason for our denial and also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal a decision or a request for another review?[NEWLINE]user: Yes, I have know how much time I have.[NEWLINE]agent: Then you know it depends on which option you use to request a review or to appeal and each option has a different time requirement.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. About the request for a decision review. How much time do I have to complete this task?[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review.[NEWLINE]user: Got it. Another question about which option you use to request a review. Is there some number I can call to as for information?[NEWLINE]agent: Sure, it is 877-222-8387 and you can call Monday through Friday from 8 a.m. to 8 p.m., eastern time.[NEWLINE][BOUNDARY][NEWLINE]user: Okay so right now I'm physically unable to sign a form, can I get someone on my family as a representative to sign the form?[NEWLINE]agent: Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.[NEWLINE]user: Is it possible for a member of my family or an appointed representative, to apply for my burial in a VA national cemetery, if I pass away?[NEWLINE]agent: Yes, it just depends on laws and personal circumstances that change and then we will make a decision of whether you qualify for burial at time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What way can I update my information?[NEWLINE]agent: You can actually update your information at any time by calling our toll-free hotline at 877-222-8387, Monday throught Friday, 8 a.m. to 8 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a set time it takes the VA to make a decision?"}
{"id": "superseg_train_4836", "dialogue": "user: Good evening. I have to organize a burial, but I fear that I won't qualify for burial benefits. What will happen if I get rejected?[NEWLINE]agent: I'll gladly explain. We'll send you a denial decision letter explaining the reasons or basis of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering how much time you have to appeal the decision or request another review?[NEWLINE]user: No, I am familiar with the deadlines.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your family member or authorized representative can still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]user: Yes, can they?[NEWLINE]agent: Of course. Laws and personal circumstances may change earlier eligibility decisions.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I update my information?[NEWLINE]agent: You can update your information at any time. Call our toll-free hotline at 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about appeals?[NEWLINE]agent: You can learn more about appeals and reviews of VA claims on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have information about burials on your page?[NEWLINE][BOUNDARY][NEWLINE]user: To change something at a funeral, should I contact a national cemetery directly?[NEWLINE]agent: Yes, you should contact a national cemetery directly to cancel or reschedule a burial, or to change any information you have already provided to the scheduling office[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you can also learn more about planning a burial for a family member.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member or authorized representative request my burial in a VA national cemetery? And when can I find out if I qualify for burial services?"}
{"id": "superseg_train_4837", "dialogue": "user: How will I know if I do not qualify for burial benefits?[NEWLINE]agent: We will send you a denial decision letter telling why you were denied burial benefits and we will also send you a form called Your Rights to seek Further Review of Our Decision VA Form 20-0998 which explains your rights to appeal.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal?[NEWLINE]user: Yes, I know how much time I have to appeal.[NEWLINE]agent: It just depends on which option you use to request a review or appeal.[NEWLINE][BOUNDARY][NEWLINE]user: The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?[NEWLINE]agent: Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and do not want to be buried in a VA national cemetery?[NEWLINE]agent: Your family will be able to make arrangements for your burial in a private cemetery even if we have all ready sent you a pre-need decision letter.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the review of appeals, if I have more questions where can I find more information?[NEWLINE]agent: Get answers to frequently asked questions about decision reviews. Go to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: When I die, what must my family members do to request a burial?[NEWLINE]agent: We will need to confirm your pre-need eligibility determination based on the laws at the time.[NEWLINE]user: What will they need at the time of need burial?[NEWLINE]agent: We will keep a copy of your pre-need application, decision letter, and supporting documents in our system.[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member still apply for my burial in a VA national cemetery at the time of need?"}
{"id": "superseg_train_4838", "dialogue": "user: If you did not qualify for burial benefits[NEWLINE]agent: We ll send you a denial decision letter explaining the reasons or basis of our denial.s   [66] We ll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20 - 0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much time do you have to appeal the decision or request another review?[NEWLINE]user: yes[NEWLINE]agent:  It depends on which option you use to request a review or to appeal. Each option has a different time requirement[NEWLINE][BOUNDARY][NEWLINE]user: If you qualify for funeral benefits what should the folder have?[NEWLINE]agent: Your folder will include A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter[NEWLINE][BOUNDARY][NEWLINE]user: How to update my information[NEWLINE]agent:  You can update your information at any time. Call our toll - free hotline at 877 - 222 - 8387.s   [85] We re here Monday through Friday, 8:00 a.m. to 8:00 p.m[NEWLINE][BOUNDARY][NEWLINE]user: Can my family member or authorized representative still apply for my burial in a VA national cemetery at the time of need?[NEWLINE]agent: Yes. Laws and personal circumstances may change earlier eligibility decisions. We ll make the final decision of whether you qualify for burial at the time of need.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind and don t want to be buried in a VA national cemetery?[NEWLINE]agent:  Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter. There s no need to contact VA about this change of plans.[NEWLINE][BOUNDARY][NEWLINE]user: How much time do I have to appeal the decision or request another review?[NEWLINE][BOUNDARY][NEWLINE]user: We didn't have the proof we needed before, so my case was determined this way. Now we've finally found it. Is it okay if I put the evidence in the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4839", "dialogue": "user: Can i know what happens if i don't qualify for burial benefits?[NEWLINE]agent: We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much time you have to appeal the decision or request another review?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about disability benefits, does it apply to my adult children as well?[NEWLINE]agent: If you are applying for an unmarried adult child, you will also need to provide supporting documents about the child's disability.  You, as the veteran, should also ask the child's doctor to verify the documents.  The documents should include proof of the date of the disability's onset with a description of the disability, the marital status of the child, and a description of how dependent the disabled child is on you.[NEWLINE][BOUNDARY][NEWLINE]user: On my profile for eligibility, how can I update my information?[NEWLINE]agent: You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: That's all what I have to provide?[NEWLINE]agent: You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What will be the process if I want to request that I don't wanna be buried in a VA national cemetery?[NEWLINE]agent: You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.[NEWLINE][BOUNDARY][NEWLINE]user: How much you have to wait until VA make a decision?[NEWLINE]agent: It depends on: The number of applications we re reviewing and how much information you provided in your application.[NEWLINE][BOUNDARY][NEWLINE]user: Can I update my info?"}
{"id": "superseg_train_4840", "dialogue": "user: Hi, have a nice day. I'm looking for information related to how to help a veteran to return to his life at home. I don't have any experience on this, so I was wondering if you could help me. Please?[NEWLINE]agent: No problem. We can bring you the help you may need in this case.[NEWLINE]agent: How are you related to this veteran? Are you part of his family?[NEWLINE]user: I'm not part of his family but I still want to help him as much as I can, but I want to do it the best way possible.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there any site with information about this type of cases?[NEWLINE]agent: Yes, there is. You can visit the coaching into care website, were you can find information related of how to help the veteran.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information and support?[NEWLINE]agent: See our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment. Read the booklet PDFsGo to our National Center for PTSD website for information about PTSD treatment and support[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability compensation if I think I have PTSD linked to military service?[NEWLINE]agent:  If you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military"}
{"id": "superseg_train_4841", "dialogue": "user: Hello, I would like information on what measures are being taken for the prevention of suicide of veterans.[NEWLINE]agent: Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?[NEWLINE]user: no it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can a veteran who is in that situation go?[NEWLINE]agent: Call 800 - 273 - 8255, then select 1. e Start a confidential Veterans chat you can do it any time of the day or night[NEWLINE][BOUNDARY][NEWLINE]user: offer other types of health care, what other treatment and support for health conditions related to substance use are offered?[NEWLINE]agent: Posttraumatic stress disorder PTSDDepression[NEWLINE][BOUNDARY][NEWLINE]user: Where can I turn for ongoing support and Veteran suicide prevention?[NEWLINE]agent: You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.\u00a0\u00a0 Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me about the psychological health resource center?[NEWLINE]agent: The Psychological Health Resource CenterThe center works to improve the lives of Veterans, service members, and their families by advancing excellence in psychological health care, readiness, and prevention[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know about the availability of the coordinators in suicide prevention. Could you tell more about it?[NEWLINE]agent: Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone.[NEWLINE][BOUNDARY][NEWLINE]user: I want to help a veteran adjust to life at home, but I don't know how. Can I get support?"}
{"id": "superseg_train_4842", "dialogue": "user: Hi. I Hope you could help me. I'm looking for information related to to prevent the suicide of a veteran.[NEWLINE]agent: Are you a veteran and you thinking about hurting yourself or know any veteran who is considering this?[NEWLINE]user: Not me, but I know a veteran who is considering this, and is worrying me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's is possible to talk with someone about this?[NEWLINE]agent: Yes, it is. You can call to the veterans crisis line.[NEWLINE]user: And I can call at anytime I need it?[NEWLINE]agent: Yes, you can. That's a confidential line, were many of them are veterans themselves, this service is private, free and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question for the prevention of PTSD. Where can I get more help and information?[NEWLINE]agent: You can check our booklet on PDF about understanding PTSD and PTSD treatment and also you can go to the national center for PTSD website for more information on treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about suicide prevention. Where can I go for more information?[NEWLINE]agent: You can visit our website, and check the suicide prevention section.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to talk to a kid about suicide?"}
{"id": "superseg_train_4843", "dialogue": "user: Hi. My son is a veteran who just returned home to us, and he seems to be having trouble with adjusting to life at home again. I don't really know what to do to help him but I want to help him.[NEWLINE]agent: We can absolutely help to get you the support that you and your son need. Did you have any particular questions or needs that you would like to address?[NEWLINE]agent: It is your son who has veteran status, is that correct?[NEWLINE]user: Yes, it's my son.[NEWLINE]agent: You can take advantage of our Coaching Into Care program. You can call toll-free and talk to licensed psychologists and social workers to help you and your son on your journey.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have to inquire about PTSD. Where can I get more help and information?[NEWLINE]agent: You can check our booklet on PDF about understanding PTSD and PTSD treatment and also you can go to the national center for PTSD website for more information on treatment and support.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know DE. What is the hotline number for SAMHSA?[NEWLINE]agent: No problem. Call 1800 - 662-HELP 800 - 662 - 4357.[NEWLINE][BOUNDARY][NEWLINE]user: well done. How will I approach anyone in the Coaching Into Care program as a VA coach?[NEWLINE]agent: To reach a coach, you can call 888-823-7458, Monday through Friday from 8 a.m. to 8 p.m. ET.[NEWLINE]user: Is there anywhere else I can go to read more information on my own?[NEWLINE]agent: Yes, we also have the Coaching Into Care website that has information, tips, and resources for Veterans and their family members.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have concerns that my son may attempt suicide again? Is there anyone I could talk to about that?"}
{"id": "superseg_train_4844", "dialogue": "user: I need help from someone[NEWLINE]agent: Are you\u00a0a Veteran in a mental health crisis and thinking about hurting yourself or do you know a Veteran who is considering hurting him or herself?[NEWLINE]user: It is me[NEWLINE]agent: Okay, you are not alone and we can get you help[NEWLINE][BOUNDARY][NEWLINE]user: do you have a phone number I can call if I'm hearing disabled?[NEWLINE]agent: You can call TTY: 800-799-4889[NEWLINE][BOUNDARY][NEWLINE]user: Can VA health care coverage help me with mental health problems? can you help me?[NEWLINE]agent: Yes, there is no problem, you'll receive help no matter what kind of condition you may have, you are not alone.[NEWLINE][BOUNDARY][NEWLINE]user: I get find information related to this here?[NEWLINE]agent: Yes, you'll find information you can use during and after service.[NEWLINE][BOUNDARY][NEWLINE]user: Will I get access to VA benefits?"}
{"id": "superseg_train_4845", "dialogue": "user: I need help for a depressed vet[NEWLINE]agent: Do you know a Veteran who is considering suicide?[NEWLINE]user: no, not that I know of but they are depressed and need help[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have help for someone who is back home and not doing well?[NEWLINE]agent: Yes we do, if you are a family member or friend of a Veteran who is having trouble adjusting to life at home, we can help. Our national Coaching Into Care program, our licensed psychologists and social workers will talk with you by phone, free of charge, to help you find your way around the VA system and figure out the best way to help the Veteran you care about[NEWLINE][BOUNDARY][NEWLINE]user: Very good.  Now I do have a question about resources and support outside of the VA.  Is there a phone number to reach someone to discuss these resources?[NEWLINE]agent: call 800 - 342 - 9647 anytime, day or night[NEWLINE][BOUNDARY][NEWLINE]user: On a slightly related note, veteran suicide prevention. Can you tell me how I should approach a child about suicide?[NEWLINE]agent: Yes, we can give you tips for talking to children of different ages about suicide. We have info to talk to preschoolers, school-age children, and others[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious if there's a wellness program available for the Veterans?[NEWLINE]agent: Yes, we have Veterans programs for health and wellness[NEWLINE]user: May I know the signs when a  depressed person is thinking of hurting themselves?[NEWLINE]agent: Many Veterans don\u2019t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness.  They might also seem sad, depressed, or agitated most of the time.[NEWLINE]user: and acting differently is a sign that something might be up?[NEWLINE]agent: Yes, they may change the way the act. They might start to do poorly in work or school and they might act violently or take risks[NEWLINE][BOUNDARY][NEWLINE]user: is there any place that I can go online to read more on this?"}
{"id": "superseg_train_4846", "dialogue": "user: Hello, I came here to learn about suicide prevention for veterans.[NEWLINE]agent: Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?[NEWLINE]user: No, thankfully not. I'm just here to learn about this service, should I need it at some point.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.[NEWLINE]agent: You're not alone, and you can get help.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, for VA providers. I've heard it's healthy. What's the best way for me to get them?[NEWLINE]agent: You will first need to apply for VA Health Care.[NEWLINE]user: I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?[NEWLINE]agent: Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.[NEWLINE][BOUNDARY][NEWLINE]user: My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?[NEWLINE]agent: We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.[NEWLINE][BOUNDARY][NEWLINE]user: What signs? What should I watch out for?[NEWLINE]agent: Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.[NEWLINE]agent: Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.[NEWLINE]user: So this service is mainly for those living with me?"}
{"id": "superseg_train_4847", "dialogue": "user: hello i would like to know about suicide prevention in veterans[NEWLINE]agent: Are you a veteran in a mental health crisis?[NEWLINE]user: Yes[NEWLINE]agent: You are not alone, and you can get help. we can help you?[NEWLINE][BOUNDARY][NEWLINE]user: Yes i'm worried about one[NEWLINE]agent: Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about Military OneSource. May I get help from other government agencies?[NEWLINE]agent: Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs[NEWLINE]user: Is there support for Substance abuse and mental health?[NEWLINE]agent: The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free, confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders[NEWLINE][BOUNDARY][NEWLINE]user: Is the mental healthcare free?"}
{"id": "superseg_train_4848", "dialogue": "user: can you give me details of Fiduciary claims[NEWLINE]agent: Do you have a scheduled date?[NEWLINE]user: yes[NEWLINE]agent: You have 1 year from the date on your decision to request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: Is there someone I can speak with about why my decision should be reconsidered and changed?[NEWLINE]agent: You and/or your representative can call your reviewer on the phone and talk to them about the review.[NEWLINE][BOUNDARY][NEWLINE]user: This all seems like a lot to figure out. Is there anyone I can talk to for more help?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions, where can I find more information?"}
{"id": "superseg_train_4849", "dialogue": "user: I want to know what my options are for getting a review on a claim[NEWLINE]agent: Do you have new and relevant evidence to add to your claim?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to ask for\u00a0a senior reviewer to take another look at your claim?[NEWLINE]user: yes I do[NEWLINE]agent: okay, you need to download VA Form 20 - 0996 : Higher-Level Review[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get help if I have additional concerns regarding the VA decision reviews?[NEWLINE]agent: You can easily get answers to frequently asked questions about decision reviews, just visit our FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: On your page, yes. I've read them before, they are very helpful. But they didn't mention what would happen if I requested another review. Can you explain this to me, please?[NEWLINE]agent: Gladly. You could ask for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error that VA made.[NEWLINE][BOUNDARY][NEWLINE]user: What if I just request a board appeal?"}
{"id": "superseg_train_4850", "dialogue": "user: Hi there. I want to know if you could help me with a fiduciary claim I got?[NEWLINE]agent: No problem. Do you have the date of when you made your request?[NEWLINE]user: I'm not very sure of the date, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to make my request be reviewed by someone else, as a second opinion?[NEWLINE]agent: For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.[NEWLINE][BOUNDARY][NEWLINE]user: This is more about evidence. We didn't have the evidence we needed before, so my case was decided this way because we couldn't provide it. We've finally found it. Can I include it in the case?[NEWLINE]agent: Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.[NEWLINE]user: May I ask a follow-up question about relevant evidence? Is it possible for me to submit a supplemental claim as well?[NEWLINE]agent: In this case, for fiduciary claims, is not available the supplemental claim option.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take care of it. Is it possible for me to call the reviewer? Maybe we'll be able to reach an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Fiduciary claims has a new question. Okay, so I can request a new look for my actual application in some way, right?[NEWLINE]agent: yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.[NEWLINE]user: Great. And what happens hen I choose a higher-level review?[NEWLINE]agent: With that option you are asking for another review of the same evidence.[NEWLINE]user: That sounds good. Now, this will help my case?"}
{"id": "superseg_train_4851", "dialogue": "user: Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?[NEWLINE]agent: No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?[NEWLINE]user: No, I don't. I got all the information I had.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you hear about the option of request a new look from a senior reviewer?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to appeal to a veterans law judge?[NEWLINE]user: That sounds like too much. I don't think that would be the right option.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., let say I take one of those options, which would be the next step then?[NEWLINE]agent: One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.[NEWLINE][BOUNDARY][NEWLINE]user: there's something else about FMCSA Auto Carrier Safety. What is the CDL permit rule?[NEWLINE]agent:  You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim[NEWLINE][BOUNDARY][NEWLINE]user: So, I've signed up for online alerts as well as access to the tool. I've registered, but I'm not sure how to verify the status of my VA claim. I'd appreciate it if you could assist me."}
{"id": "superseg_train_4852", "dialogue": "user: Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?[NEWLINE]agent: I guess you filed a review request already. Is that request dated under a year?[NEWLINE]user: That's right. Lees than a year from the date i filed that.[NEWLINE]agent: Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this initial claim or a supplementary claim decision. Can I request a higher level review?[NEWLINE]agent: You can request a higher level review of an initial complaint or a supplemental complaint decision. This option is not available after a higher level review or Board decision.[NEWLINE][BOUNDARY][NEWLINE]user: and who will review my case?[NEWLINE]agent: A judge from the Board of Veterans Appeals in Washington, DC will review your case. Learn more about how to request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do?[NEWLINE]agent: Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?"}
{"id": "superseg_train_4853", "dialogue": "user: you can tell me what happens after I request a review on a fiduciary claim[NEWLINE]agent: Okay, we can help you find out what happens after you request a decision review[NEWLINE]agent: Has the VA scheduled an exam for you?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about the supplemental claim?[NEWLINE]agent: You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case[NEWLINE][BOUNDARY][NEWLINE]user: Another question, let's say I go and make an appeal,  what comes next to that after reviewing my case?[NEWLINE]agent: Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.[NEWLINE]agent: In this regard, i have to ask. Do you have any scheduled exam with VA?[NEWLINE]user: Yeah, in fact, i have.[NEWLINE]agent: Good. Then you must be sure to not miss them. O.K?[NEWLINE][BOUNDARY][NEWLINE]user: I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?"}
{"id": "superseg_train_4854", "dialogue": "user: What are fiduciary claims?[NEWLINE]agent: Did you mark you calendar for one year to request a decision review?[NEWLINE]user: No, I did not know I needed to have it filed within a year.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I file a new fiduciary claim?[NEWLINE]agent: The only way to file a new claim is if you have new evidence.[NEWLINE][BOUNDARY][NEWLINE]user: It appears that there is a lot to figure out. Is there anyone I can talk to for more information?[NEWLINE]agent: You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. Fiduciary statements are those that are made on behalf of another person. What's the best way for me to get answers to more questions?[NEWLINE]agent: You can get answers to frequently asked questions about decision reviews by going to FAQs.[NEWLINE][BOUNDARY][NEWLINE]user: What if I come across new proof? My grandson assisted me in gathering details that I can use to back up my point.[NEWLINE]agent: You have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: I need a review of my case higher level, do you know any form or how can I request it?[NEWLINE]agent: Yes, you can download VA Form 20-0996-Higher Level Review pdf.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the VA schedules an exam for me?[NEWLINE]agent: It is very important that you do not miss the exams the VA sets up for you.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I disagree with the board decision and have new relevant evidence?"}
{"id": "superseg_train_4855", "dialogue": "user: I need help with asking for a review on a fiduciary claim[NEWLINE]agent: Do you want to add new and relevant evidence to your claim?[NEWLINE]user: yeah in a supplemental claim[NEWLINE]agent: The Supplemental Claim option isn\u2019t available for fiduciary claims. You can file a new claim if you have new evidence.[NEWLINE]user: can you help me with what options I have?[NEWLINE]agent: Yes, we can help you with the options available[NEWLINE][BOUNDARY][NEWLINE]user: do you have the forms for a higher level review?[NEWLINE]agent: Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)[NEWLINE][BOUNDARY][NEWLINE]user: also can you give me the form for a veterans law judge appeal?[NEWLINE]agent: You will need to download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]user: can I see where the process is once I have asked for one of the reviews?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so I've signed up for online alerts and the tool. I've signed up, but I'm not sure how to verify the status of my VA claim. Could you please assist me in this matter?[NEWLINE]agent: Yes I can help. Once  you have signed in go to \"My VA\" dashboard. You will find the link for this dashboard in the top right corner of the page. Once on My VA dashboard scroll down to the \"Track Claims\" section. Click on Track Claims and there you will find a summary of your claim.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you will have the opportunity to track the status of your appeal[NEWLINE][BOUNDARY][NEWLINE]user: Do I have the chance to add new proof that supports my case if the board decision review isn't in my favor?"}
{"id": "superseg_train_4856", "dialogue": "user: How do I request a Higher-Level Review?[NEWLINE]agent: Do you want to know the details of requesting a Higher Level Review?[NEWLINE]user: yes[NEWLINE]agent:  fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996. Download VA Form 20 - 0996 PDF[NEWLINE][BOUNDARY][NEWLINE]user: what are loan guarantees[NEWLINE]agent:  Please refer to yourdecision for instructionson how to submit theform[NEWLINE]agent: Do you want to request a form?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the types of benefits?[NEWLINE]agent: The most common benefit type is compensation, but if you re unsure, check your VA decision. You can t select multiple benefit types[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know if I can add more tests?[NEWLINE]agent: of course You have the option to add new evidence for a judge to review. You must submit this evidence within 90 days from the date VA receives your Board Appeal form.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I make an appeal?"}
{"id": "superseg_train_4857", "dialogue": "user: Can you explain to me how to request a higher-level review?[NEWLINE]agent: Do you need to request a higher-level review?[NEWLINE]user: Yes, I need a higher-level review.[NEWLINE]agent: You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Is the Decision Review Request filling out and adding the evidence there?[NEWLINE]agent: The evidence must be new evidence that the VA didn't have before that is relevant to your case[NEWLINE][BOUNDARY][NEWLINE]user: can I select any benefit type on the claim?[NEWLINE]agent: The most common benefit type is compensation, but if you\u2019re unsure, check your VA decision. You can\u2019t select multiple benefit types.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the address to where I send it?[NEWLINE]agent: Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444[NEWLINE][BOUNDARY][NEWLINE]user: what can I send as evidence with my claim?"}
{"id": "superseg_train_4858", "dialogue": "user: I have requested a call with a senior reviewer. What should I expect?[NEWLINE]agent: Did you request an informal conference?[NEWLINE]user: No, I don't think so.[NEWLINE]agent: If they call, and you are not home, can they leave a message?[NEWLINE]user: Yes, a machine will pick up.[NEWLINE]agent: Ok, good. They will leave you a voice mail.[NEWLINE]user: Oh, good, mine is a multiple party claim. But if I find any more evidence, how do I make sure they get it?[NEWLINE]agent: You can submit it to them yourself, or you can ask the VA to submit any evidence like medical records.[NEWLINE][BOUNDARY][NEWLINE]user: How I submit the forms?[NEWLINE]agent: The \"yourdecision\" page has instructions on how to submit your form.[NEWLINE][BOUNDARY][NEWLINE]user: I have some evidence from a federal facility that I was at. How do I get that evidence submitted?"}
{"id": "superseg_train_4859", "dialogue": "user: Hello there, I'm here because of a higher level review.[NEWLINE]agent: Do you want to request a higher-level review?[NEWLINE]user: No, I don't want to request one.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you scheduled an informal conference?[NEWLINE]user: No, I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?[NEWLINE]agent: Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.[NEWLINE][BOUNDARY][NEWLINE]user: An\u00a0additional query can I file an appeal with the board? Could you please provide me with more information about the board of\u00a0appeal?[NEWLINE]agent: Of course. You can request a board appeal after an initial claim, a supplemental claim or higher level review decision.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the VA decision. Is it possible to pick different benefit types?[NEWLINE]agent: You can't select multiple benefit types.[NEWLINE]user: can I select a combo of benefits?"}
{"id": "superseg_train_4860", "dialogue": "user: Hi there. I have problems with a review of my claim, What can I do now?[NEWLINE]agent: Do you know how to make a higher-level request?[NEWLINE]user: No, I don't know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know which forms use?[NEWLINE]user: No, I don't know. I need more information about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have a list of issues appointed to help into my request there is any way to show them?[NEWLINE]agent: Yes, you can include all or some of the issues VA has made.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload documents online to support an appeal? or just my initial claim? all my documents appear online? I don't see some of the ones I send.[NEWLINE]agent: This might be because certain documents wont appear online[NEWLINE][BOUNDARY][NEWLINE]user: also, I need information about the problems to be reviewed in part III of the form, what can I do if more evidence comes to me or comes up?[NEWLINE]agent: If you got new information, you can select for another review option.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't answer?"}
{"id": "superseg_train_4861", "dialogue": "user: I requested a decision review and I need to know what to expect now.[NEWLINE]agent: If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.[NEWLINE]agent: Please be aware that the VA might schedule more exams for you.[NEWLINE]user: They haven't asked me to have any more exams yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When will I find out the results of my request?[NEWLINE]agent: Once the VA processes your request, a reviewer will call you within 2-4 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now. Could you elaborate on what is higher-level review?[NEWLINE]agent: A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.[NEWLINE][BOUNDARY][NEWLINE]user: what if I want to appeal to a veterans judge?[NEWLINE]agent: Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I disagree with the Board's decision?[NEWLINE]agent: Would you have new and relevant evidence that supports your case?[NEWLINE]user: yes, I think I will have a few things"}
{"id": "superseg_train_4862", "dialogue": "user: I want to appeal a VA decision and need guidance[NEWLINE]agent: Would you like to know if you can request a Higher-Level Review?[NEWLINE]user: yes[NEWLINE]agent: You can request a Higher-Level Review of an initial claim or Supplemental Claim decision.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Higher-Level Review. What if I have more concerns about my decision evaluation?[NEWLINE]agent: You can get answers to frequently asked questions[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm filing a supplemental claim?[NEWLINE]agent: you re adding new evidence that supports your case or identifying evidence for review. A reviewer will determine whether the new evidence changes the decision.[NEWLINE]user: how do you file a supplemental claim?[NEWLINE]agent: I can assist you with learning how to file.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an appeals process?[NEWLINE]agent: You will need to  Download VA Form 10182 : Board Appeal PDF[NEWLINE][BOUNDARY][NEWLINE]agent: Have you previously requested a board appeal?[NEWLINE]user: Yes"}
{"id": "superseg_train_4863", "dialogue": "user: Can you tell me how to request a higher level review, please?[NEWLINE]agent: Do you wish to request a higher level review?[NEWLINE]user: Yes, that is pretty much what I just said.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you schedule an informal conference, select times and list a phone number in Part II of the form?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But I do have new evidence that could pretty much change the outcome of the decision. What should I do with it?[NEWLINE]agent: If you have evidence to submit, please select another review option.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. May I request a Board Appeal after an Initial complaint,  Supplemental claim, or Higher-Level Review decision?[NEWLINE]agent: You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I understand about the appeals. Thank you for the question. Can I also speak to the reviewer by phone? Maybe we can come to an agreement.[NEWLINE]agent: Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for Board Appeal. But tell me, can I somehow contact you if I have more questions?"}
{"id": "superseg_train_4864", "dialogue": "user: I need some help with special claims.[NEWLINE]agent: Ok, I have a question. Do you have a disability that isn't listed on the site and is related to military service?[NEWLINE]user: Yes, this is the case.[NEWLINE]agent: If that is the case, than you may still be able to get disability compensation or other benefits.[NEWLINE]user: What if I am a Veteran with a disability that was made worse by active duty?[NEWLINE]agent: You may be able to get special compensation in some cases.[NEWLINE]user: Can I get money to help buy a specially equipped car?[NEWLINE]agent: Yes, you may be able to.[NEWLINE]user: What about if I suffered a disability trying to get a job?[NEWLINE]agent: That may be possible, yes.[NEWLINE]user: I have heard that being exposed to certain chemicals while serving in some places could cause birth defects. Might that be covered?[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider for Agent Orange compensation, what documentation do I need to submit my claim?[NEWLINE]agent: To file a claim, you'll need to submit a medical record that shows that you have a current disability and that there's a connection between Agent Orange exposure and your current disability.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4865", "dialogue": "user: Are there special claims that can be file through VA?[NEWLINE]agent: Do you happen to have a disability that was not listed on the site as being linked to military service?[NEWLINE]user: Yes, my disability is not on the list on the site as being linked to military service.[NEWLINE]agent: This does not mean you cannot get disability compensation payments or other benefits.[NEWLINE]user: If I am a Veteran with a disability you concluded is the result of an illness or injury caused by my service can I get compensated?[NEWLINE]agent: Yes, you might be able to get special compensation to help with disabilities.[NEWLINE]user: Can I get increased disability payments if I am unable to work because of my years in the service.[NEWLINE]agent: Yes, it is called Individual Unemployability if you can't work because of your service-connected disability and you might be able to get increased payments because of it.[NEWLINE]user: Can I get money if I cannot drive myself and need a special equipped vehicle?[NEWLINE]agent: Yes, you could get an automobile allowance and adaptive equipment if your service-connected disability prevents you from driving.[NEWLINE]user: Can I get payments for my time spent in a VA hospital for a service connected disability?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happens to someone who had a disability rate of 40% when entering the hospital, but during his stay this same went up to 100%, what happens when he leaves the hospital?[NEWLINE]agent: After leaving the hospital, her disability rate returned to 40%[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4866", "dialogue": "user: Am I able to apply for special claims?[NEWLINE]agent: Do you have a disability that isn't listed on this site as being linked to military service?[NEWLINE]user: No, I have a disability that is listed.[NEWLINE]agent: Are you a Veteran with a disability we've concluded is the result of an illness or injury caused or made worse by your active - duty service called a service - connected disability?[NEWLINE]user: No, it hasn't been officially verified yet by anyone.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you provide temporary disability payments or benefits?[NEWLINE]agent: Yes, if you've recovered from surgery or an immobilizing disability that's left you unable to move, you may qualify for temporary disability benefits.[NEWLINE]user: Are the payments only temporary?[NEWLINE]agent: Correct, the payments are temporary.[NEWLINE]user: If my service-connected disability prevents from driving, can I get money to help get special equipment for my vehicle?[NEWLINE]agent: Yes, you may qualify to get money to help buy a specially equipped vehicle.[NEWLINE]user: Is my child eligible for any benefits?[NEWLINE]user: How will I know if I got illness from Agent Orange during my service in Vietnam or near the demilitarized zone of Korea? Will I be eligible for a disability compensation if it is proved that I have illness caused by it?[NEWLINE]agent: You may have had contact with this herbicide. We refer to this as a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses that we believe are caused by Agent Orange"}
{"id": "superseg_train_4867", "dialogue": "user: Hi there, I'm wondering if there are any special claims attached to Veteran Affairs, if I don't qualify for benefits as listed?[NEWLINE]agent: Are you in a situation whereby you have a disability that is not listed on the website but is linked to military service?[NEWLINE]user: Yes, I have a disability but it's not listed on the website and I'm wondering if I could qualify for benefits because of it[NEWLINE]agent: If your disability is not listed on the website, there is still a chance that you may be able to qualify for benefits or disability compensation payments[NEWLINE]user: What are the benefit qualifying criteria relating to a disability of a veteran but that is not listed on the website?[NEWLINE]agent: There is special compensation available to help with disabilities of veterans that are classed as special claims, under the title of special claims on the website[NEWLINE]user: Is it possible that a child of military personnel that was subjected to specific chemicals while on active duty can qualify for disability benefits if they have been affected by this exposure?[NEWLINE]agent: If you were on active duty in Vietnam, Thailand or the Korean Demilitarized Zone and you were exposed to specific chemicals during this time, and if as a result your child has spina bifida or other birth defects, then your child may be eligible for disability benefits[NEWLINE]user: Is there any allowance available for automobiles if I received a disability while in active service?[NEWLINE]agent: If your disability is related to your service in the military, and if this disability prevents you from driving, there is an automobile allowance and adaptive equipment allowance available. You can find more information on this on the website, and will also find out whether you can avail of funding to help buy a specially equipped vehicle or even adapt your existing vehicle[NEWLINE]user: Is there any information available to me regarding being unemployable due to a service related disability?[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of this VA Individual Unemployability? What kind of advantages am I eligible for?[NEWLINE]agent: you can have at least two benefits 1- for health care2- Indemnity payments[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4868", "dialogue": "user: I wanted to know about disability special claims[NEWLINE]agent: Do you have a disability claim that isn't linked to military service?[NEWLINE]user: no[NEWLINE]agent: Are you a Veteran with a disability we\u2019ve concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no I wanted help on something else[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can I get help for clothing that I tore so I could wear over my new leg?[NEWLINE]agent: Yes, if your clothing has been damaged by your prosthetic we can help you find out if you can get money to help buy new clothes.[NEWLINE]user: Very well. if I have a disability but. And what does this subsidy do?[NEWLINE]agent: With this grant, you can earn money each year to help you buy new clothes. This is a disability compensation benefit[NEWLINE]user: I also wanted to know about the title 38 usc 1151, if you can?[NEWLINE]agent: VA title 38 u.s.c. 1151 claims will give you disability compensation if you suffered an added disability while getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job[NEWLINE][BOUNDARY][NEWLINE]user: Regarding a higher disability rating due to time spent in the hospital. Is it possible for me to receive VA disability benefits?"}
{"id": "superseg_train_4869", "dialogue": "user: I'm looking for information on Special Claims[NEWLINE]agent: Are you a Veteran with a disability that isn't linked to military service?[NEWLINE]user: I don't think so[NEWLINE]agent: are you a Veteran with a disability that we have concluded is the result of an illness or injury caused or made worse by your active-duty service?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can I ask about the car allowance for alterations?[NEWLINE]agent: VA Automobile allowance and adaptive equipment will give you money to help buy a specially equipped vehicle or make needed changes to your existing vehicle if\u00a0your service-connected disability prevents you from driving[NEWLINE][BOUNDARY][NEWLINE]user: Can I get compensation from VA?[NEWLINE]agent: of course You may be able to get VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know how may be able to get special compensation to help with the disabilities? What kinds of disabilities can we get help for? can we get dental care?[NEWLINE]agent: Yes, you may be able to get special compensation for dental care if you are a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about a higher impairment classification due to time spent in the hospital. Is it possible for me to receive VA disability benefits?"}
{"id": "superseg_train_4870", "dialogue": "user: trying to get special claims benefits[NEWLINE]agent: Do you have a disability that we haven't listed as being linked to military service?[NEWLINE]user: yes[NEWLINE]agent: You may still be able to get disability compensation payments or other benefits[NEWLINE]user: can I get benefits for a birth defect caused by agent orange?[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you in terms of claiming benefits. Okay, what else should I bring when I file the claim?[NEWLINE]agent: You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, if you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone and your child has birth defects, your child may be eligible for disability benefits.[NEWLINE]user: One more question, for service-connected disability, can you tell me more about the automobile benefit for alterations to a disabled persons car?[NEWLINE]agent: Yes, I can tell you more. If a service-connected disability prevents you from driving, you may get money to help buy a specially equipped vehicle or make needed changes to your existing vehicle.[NEWLINE]user: So what do I get if an injury made me disabled?[NEWLINE]agent: You may be able to get special compensation to help you out[NEWLINE]user: is there dental help too?"}
{"id": "superseg_train_4871", "dialogue": "user: What comes under the title of special claims when dealing with Veteran Affairs[NEWLINE]agent: Do you suffer from a disability that is related to military service that is not listed on this website?[NEWLINE]user: I don't personally, no[NEWLINE]agent: Are you a veteran that suffered a disability while in active service with the military or a disability that has been worsened by your active duty?[NEWLINE]user: Yes, I fall into this category[NEWLINE]agent: In this case, you may be able to qualify for special compensation to help with your disability[NEWLINE]user: Is there any allowance for driving or driving equipment that is available under the VA special claims?[NEWLINE]agent: Yes there is, if your service-connected disability prevents you from driving, you may be able to apply for money to purchase a specially equipped vehicle or make special adaptations to your existing vehicle[NEWLINE]user: Is there any allowance available to the children of military personnel that were exposed to harmful chemicals during active duty?[NEWLINE][BOUNDARY][NEWLINE]user: Who aside from the actual former service member can be covered for exposure to harmful chemicals during active duty?[NEWLINE]agent: Both Veterans and qualified dependents are covered.[NEWLINE][BOUNDARY][NEWLINE]agent: Any personnel that were exposed to harmful chemicals while serving in Vietnam, Thailand or the Korean Demilitarized Zone and if those personnel have children that show signs of birth defects like spina bifida, then the child may qualify for disability benefits[NEWLINE]user: What if I have a disability that is not listed on the VA website but was caused during military service? It would be fair to give me the benefits for all the treatment that happens and my age I deserve it"}
{"id": "superseg_train_4872", "dialogue": "user: I need some information about making a VA affairs special claim.[NEWLINE]agent: Do you have a disability that is not currently listed on the site as being linked to military service?[NEWLINE]user: No, I do not.[NEWLINE]agent: Has your disability been proven to have been the result of an illness or injury caused by your active duty service?[NEWLINE]user: No, but my husband does.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: My husband is recovering from surgery that has immobilized him. Is he eligible for benefits?[NEWLINE]agent: In your husband's case, he may qualify for temporary disability payments.[NEWLINE]user: What about for the time he has spent in the hospital?[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of VA Disability Benefits program, can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience.[NEWLINE][BOUNDARY][NEWLINE]agent: If your husband has spent time in a VA or VA-approved hospital, he may be eligible for benefits like disability payments.[NEWLINE]user: We need urgent financial assistance because he has only been out of the service for a year and is disabled. Is there a way for us to get our benefits sooner?"}
{"id": "superseg_train_4873", "dialogue": "user: Hello there, What are the health benefits of VA?[NEWLINE]agent: Are you a Veteran?[NEWLINE]user: No, I'm not. My son is.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What care and services does VA health care cover?[NEWLINE]agent: Each Veteran s medical benefits package is unique.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get with this program?[NEWLINE]agent: Your benefits will depend on whether you are a primary caregiver or not, they can be a monthly stipend payment, travel, accommodation and financial assistance when traveling with the veteran to receive care.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for obtaining the services offered by the VA Health care? I didn't sign up in the VA health care program at the moment.[NEWLINE]agent: you can apply for benefits now.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what are the coverage for your Medical package? Is Va community provider,  shouldered the prescriptions?[NEWLINE]agent: No. But, You must be enrolled in VA health care.[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Dou you have an assigned VA primary care provider?[NEWLINE]user: No, I don't."}
{"id": "superseg_train_4874", "dialogue": "user: What do I need to know about VA health benefits?[NEWLINE]agent: Do you know what benefits are given if you qualify for VA healthcare?[NEWLINE]user: Yes, I know the benefits.[NEWLINE]agent: Then you do know that you will receive coverage for services you need help to get and stay healthy.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to provide this information? Will this help me get a better profit?[NEWLINE]agent: Yes, this will improve your qualify process for the VA health care.[NEWLINE][BOUNDARY][NEWLINE]user: And what about the payment for the health care?[NEWLINE]agent: We first need to determinate if you will need to pay for any part of your care.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't qualify for enhanced on my status?[NEWLINE]agent: That will depend on your financial information, which will helps you ti don't get a declination on your enrollment.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if someone on my family works?"}
{"id": "superseg_train_4875", "dialogue": "user: Hello, What does my medical benefits package cover?[NEWLINE]agent: we are specialized in cover preventive care services[NEWLINE]user: What are the requirements to use these services?[NEWLINE]agent: you'll need to be enrolled in VA health care and have received care from us within the past 24 months.[NEWLINE][BOUNDARY][NEWLINE]user: Can I schedule my appointments with your VA health care team using secure messaging?[NEWLINE]agent: Yes, as long you use Secure Messaging with you VA health care team you maybe able to use this service to schedule and cancel appointments.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for me to use the VA appointments tools?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: No, I am not enrolled in VA health care.[NEWLINE]agent: Then you are not able to use the VA appointments tools at this time.[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments are able to be scheduled online?[NEWLINE]agent: it all depends on your VA health facility has it?[NEWLINE][BOUNDARY][NEWLINE]user: What is the fasted way to make all VA appointments?"}
{"id": "superseg_train_4876", "dialogue": "user: What do i need to know about VA health benefits?[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, I qualify for VA healthcare.[NEWLINE]agent: Since you qualify for VA health care then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any insight of the VA health care system? Does the VA cover these costs?[NEWLINE]agent: Yes, Other services aren t covered under VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: please tell me more information about this[NEWLINE]agent: Home - based primary care A VA health care team,  led by a VA doctor[NEWLINE][BOUNDARY][NEWLINE]user: How do I access these services? if i'm not currently in the va health program[NEWLINE]agent: you can apply for benefits now.[NEWLINE]user: have to meet all requirements or some are optional[NEWLINE]agent: All of these must be true, First: You re signed up for VA health care[NEWLINE]user: I'm not signed yet but I will"}
{"id": "superseg_train_4877", "dialogue": "user: What more can I learn about my medical benefits package?[NEWLINE]agent: The information you need to know is that we cover preventive care services like health exams and health education including nutrition education.[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: No, i am not enrolled in VA healthcare.[NEWLINE]agent: Do you need us to consider covering non-VA emergency care for a non-service-connected condition?[NEWLINE]user: No, I do not need you to cover a non-VA emergency.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Are there non-medical services I can get help with?[NEWLINE]agent: Yes, you may be able to get help with non-medical services such as beneficiary travel benefits or caregiver support help for the person who cares for you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I have another concern in relation to my VA care team. What if the place where I'm being examined no longer works with the VA?[NEWLINE]agent: There is a plan in place if your primary care provider leaves VA. We will make sure you always have access to a qualified primary care provider so that you keep getting the ongoing care you need.[NEWLINE]user: what are some of the things the team will do for me?"}
{"id": "superseg_train_4878", "dialogue": "user: I need to learn about VA health benefits.[NEWLINE]agent: Do you qualify for VA health care?[NEWLINE]user: Yes, i qualify for the VA health benefits.[NEWLINE]agent: Then you will receive coverage for the services you need to help you stay and get healthy.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the health care benefits program, can I access the benefits program if I am the son of a veteran of the Korean or Vietnamese war and I was diagnosed with spina bifida?[NEWLINE]agent: If you are the biological child of a Korean or Vietnam War Veteran and you have been diagnosed with spina bifida, you may qualify for disability benefits, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: do you also offer help for a relative that took care of a veteran?[NEWLINE]agent: If you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you could be eligible for health care benefits through the Program of Comprehensive Assistance for Family Caregivers.    We can help you find out if you qualify for this program and how to apply[NEWLINE]user: what help would they get?[NEWLINE]agent:  They may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers[NEWLINE][BOUNDARY][NEWLINE]user: I also need info on the Camp Lejeune program do you have anything?[NEWLINE]agent: If you lived there during a certain time you may have had contact with contaminants in the drinking water there.  Evidence has shown an association between exposure to these contaminants and the development of certain diseases later on. You might be eligible for benefits if you developed a disease from your time there[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know aboutT R I C.Also, for XXXX. do you have anything else?"}
{"id": "superseg_train_4879", "dialogue": "user: I would like to know if you have information about the VA medical benefits package[NEWLINE]agent: Of course, among the benefits we have:\u00a0 We cover preventive care services, such as: Health screenings, including gender-specific screenings\u00a0 Health education, including nutrition education[NEWLINE]user: What do I have to do to use these services?[NEWLINE]agent: To use these services, you must be enrolled in VA health care, and you must have received care from us in the past 24 months.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any options open to me if I needed assisted care in the future?[NEWLINE]agent: Don't worry, i understand you. And the answer is yes. You'll need to fill the Application for Extended Care Services also known as VA Form 10-10 EC.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. It's good to know there's indeed options. All right, now, could you tell me about the requirements for this?[NEWLINE]agent: Sure. The documentation needed is as follow: Your most recent tax return, accompanied by the Social Security Numbers for you and your qualified dependents and lastly, account numbers for any current health insurance you may already have, such as Medicare, private insurance or an insurance from your employer.[NEWLINE]user: All right, i'll make sure to seek for those as soon as possible. Can you tell me what form number that is?[NEWLINE]agent: No problem. The form number is Form VA 10-10EZ. The form must come signed up for yourself or somebody who legally represents you.[NEWLINE]user: O.k that's important. Say, about those requirements from earlier. Dis you say that one of the was my tax return, isn't?"}
{"id": "superseg_train_4880", "dialogue": "user: I would like to know more about VA health benefits[NEWLINE]agent: you need to be eligible for VA health care[NEWLINE]user: how do I know if I qualify?[NEWLINE]agent: [2] If you qualify for VA health care, [3] you ll receive coverage for the services you need to help you get and stay healthy.s   [4] Learn more about your health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it necessary for me to include information about my health insurance policy (including coverage under a spouse's plan) to the VA?[NEWLINE]agent: We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non - service - connected conditions illnesses or injuries that aren t related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I guaranteed lifetime coverage with VA healthcare?[NEWLINE]agent: If you re in one of the lower priority groups,  you could lose your VA health care benefits in the future[NEWLINE][BOUNDARY][NEWLINE]user:  Does my current health insurance status affect whether I can get VA health care benefits?[NEWLINE]agent: No.s     Whether or not you have health insurance coverages  doesn t affect the VA health care benefits you can get.[NEWLINE][BOUNDARY][NEWLINE]user: What about Medicare does it pay?"}
{"id": "superseg_train_4881", "dialogue": "user: Hi.How can I apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here, I will tell you all the requirements to apply for VA Voc Rehab and Employment.[NEWLINE][BOUNDARY][NEWLINE]user: Ok.What if I m a service member who hasn't yet received a service-connected disability rating?[NEWLINE]agent: You don t need to wait for a rating. Instead, please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? in relation to VR&E services. What types of VR&E services are available to me?[NEWLINE]agent:  Independent living services[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: you may not be eligible for VA benefits, sorry[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty[NEWLINE]user: yes i am articipating in the integrated disability evaluation system"}
{"id": "superseg_train_4882", "dialogue": "user: Can you tell me about applying for VA Voc Rehab adn Employment?[NEWLINE]agent: I can help you find out about VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to apply even though I already have a VA disability rating?[NEWLINE]agent: Yes, you can sign into your eBenefits account.[NEWLINE][BOUNDARY][NEWLINE]user: I also want more information on disabilities. What types of VR&E services are available to me?[NEWLINE]agent:  Independent living services[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: you may not be eligible for VA benefits, sorry[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty[NEWLINE]user: yes i am articipating in the integrated disability evaluation system"}
{"id": "superseg_train_4883", "dialogue": "user: How to apply for VA Voc Rehab and Employment[NEWLINE]agent: Find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: what if i'm eligible[NEWLINE]agent: we ll invite you to an orientation session at your nearest VA regional benefit office.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me more details regarding the VA Voc Rehab and Employment program. In the event that I become homeless, what kind of assistance will I receive?[NEWLINE]agent: There are programs like free health care and free limited dental care and we help you find resources in the community like homeless shelters.[NEWLINE]user: Is their a female Women Veteran's Program Manager?[NEWLINE]agent: Yes, we offer Women Veterans Program Managers and find the nearest one.[NEWLINE][BOUNDARY][NEWLINE]user: What are some more resources i could use?[NEWLINE]agent: You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need other VA benefits and services at this time?"}
{"id": "superseg_train_4884", "dialogue": "user: I would like to know How to apply for rehabilitation and employment at VA Voc[NEWLINE]agent: want to know how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: yes[NEWLINE]agent: I tell you that you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out What kind of VR&E services can I get?[NEWLINE]agent:  Independent living services[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: you may not be eligible for VA benefits, sorry[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty[NEWLINE]user: yes i am articipating in the integrated disability evaluation system"}
{"id": "superseg_train_4885", "dialogue": "user: I need to find information on How to apply for rehabilitation and employment in VA[NEWLINE]agent: you can search VR&E or Chapter 31. there you can Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply if I already have a VA disability rating?[NEWLINE]agent: after starting the section Select Apply.[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now for more information. ok I need to know what are the benefits of the program[NEWLINE]agent: for more information Download the SEI program fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E services can I get?[NEWLINE]agent: Depending on your needs and goals[NEWLINE]user: yes ok[NEWLINE]agent: services may include :to determine your abilities, skills, and interests for employment[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty.[NEWLINE]user: neither"}
{"id": "superseg_train_4886", "dialogue": "user: good I need information on How to apply for rehabilitation and employment at VA Voc?[NEWLINE]agent: if you want information you can find it in VR&E or Chapter 31.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for this?[NEWLINE]agent: if you are eligible we will invite you to an orientation session at the nearest VA regional benefits office.[NEWLINE][BOUNDARY][NEWLINE]user: Would I like to know more information about opportunities to obtain training and practical work experience along with the programs?[NEWLINE]agent: for more information Download the SEI program fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: What kind of VR&E services can I get?[NEWLINE]agent: Depending on your needs and goals[NEWLINE]user: yes ok[NEWLINE]agent: services may include :to determine your abilities, skills, and interests for employment[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty.[NEWLINE]user: neither"}
{"id": "superseg_train_4887", "dialogue": "user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E[NEWLINE][BOUNDARY][NEWLINE]user: ok and after we make a decision on the right we do[NEWLINE]agent: You and your counselor will work together to develop a rehabilitation plan. This plan describes the rehabilitation and other services that VR&E will provide.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for Careers and employment. Can you help me get a job then?[NEWLINE]agent: Of course. We offer the help you need to build your career and find the opportunities that are right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd appreciate it. My situation right now is pretty bad. Can you do anything for a Veteran? I'm at risk of losing my house.[NEWLINE]agent: Yes, we can. Please connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. And what about a proper job?[NEWLINE]agent: Well, as you separate from the military you can explore your career options by attending a Transition Assistance Program TAP briefing.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else you can do to help me?[NEWLINE]agent: You can view the current subsistence allowance rates online to find out the amount we'll provide to help you pay for basic needs like food and clothing, if you're an eligible Veteran participating in the Voc Rehab program.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?"}
{"id": "superseg_train_4888", "dialogue": "user: How can I apply for rehabilitation and employment at VA Voc[NEWLINE]agent: You also want to know what are the benefits of vocational rehabilitation[NEWLINE]user: If you can give me all the information on How to request rehabilitation?[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: I need to ask about all VR&E benefits, what can I qualify for and how can I get them?[NEWLINE]agent:  Independent living services[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: you may not be eligible for VA benefits, sorry[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: no[NEWLINE]agent: Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty[NEWLINE]user: yes i am articipating in the integrated disability evaluation system"}
{"id": "superseg_train_4889", "dialogue": "user: How can a surviving spouse get a VA home loan?[NEWLINE]agent: Are you curious about how to get a VA backed home loan as a surviving spouse of a Veteran?[NEWLINE]user: No, I am not a surviving spouse of a Veteran.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am not receiving DIC benefits, how do I apply for them?[NEWLINE]agent: You will first need to fill out an application for DIC, Survivors Pension or Accrued Benefits VA Form 21P-534EZ.[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, I'd like to know information regarding my eligibility requirements for VA home loan programs. How do I get a VA supported loan for my mortgage?[NEWLINE]agent: We will need to see if you meet the minimum active duty requirement.[NEWLINE]user: This reminds me of supported by va for my mortgage. Is it possible for me to get a COE?[NEWLINE]agent: You may be eligible to get a COE if you are the spouse of a Veteran along with some pre requisites.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to learn more about VA-backed loans. I already have a My HealtheVet Premium account. That'll suffice?[NEWLINE]agent: Yes, a Premium My HealtheVet account will do just fine.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question. What must be true in order for me to be granted a COE?[NEWLINE]agent: Is the Veteran missing in action?[NEWLINE]user: No he is not missing in action.[NEWLINE]agent: Is he a Prisoner of War?[NEWLINE]user: Yes he is a POW."}
{"id": "superseg_train_4890", "dialogue": "user: What do I need to know about getting a VA home loan for surviving spouses?[NEWLINE]agent: Do you want to get a VA-backed home loan as the surviving spouse of a Veteran?[NEWLINE]user: No, I do not want to get a VA backed home loan as the surviving spouse of a Veteran.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be true for me to get a COE?[NEWLINE]agent: Is the Vetern missing in action?[NEWLINE]user: Yes, the Veteran is missing in action.[NEWLINE]agent: Then you are able for you to get a COE[NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a Veteran and at least one more thing is true.[NEWLINE][BOUNDARY][NEWLINE]user: What if i am receiving DIC benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Another question, can I use a COE that I used before? Are there more requirements that I can answer?[NEWLINE]agent: Yes, that is right. You did not meet the requirements[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4891", "dialogue": "user: Will you have information on VA home loan programs for surviving spouses?[NEWLINE]agent: yes, are you a surviving spouse of a veteran?[NEWLINE]user: No, am I not a surviving spouse of a veteran?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: es posible obtener un COE?[NEWLINE]agent: if you might get a COE if you're the spouse of a veteran[NEWLINE]agent: Do you meet some requirements to get a COE?[NEWLINE]user: if at least some of the requirements is true in my[NEWLINE]agent: Do you meet the lack of action in your requirements?[NEWLINE]user: yes, I comply with the lack of action[NEWLINE]agent: ok then you qualify for a COE[NEWLINE][BOUNDARY][NEWLINE]user: What if I go online to check on my VA claim and don't see a document that I sent classified as received?[NEWLINE]agent: There are certain documents that will not appear online, a list of which is available[NEWLINE][BOUNDARY][NEWLINE]user: I need to know information regarding on how can I avoid foreclosure of my VA claim. Is signing a deed of home will help me avoid a foreclosure?"}
{"id": "superseg_train_4892", "dialogue": "user: How is the VA Mortgage Loan Programs for surviving spouses[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran[NEWLINE]user: if it is about a surviving spouse of a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: What if I was given a bad grade? Everyone made mistakes during those turbulent times.[NEWLINE]agent: In that case you may not be eligible for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit.Find out if you can get a COE.\u00a0 Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: I need VA financial counseling since I already have a secured loan but have trouble paying my mortgage[NEWLINE]agent: We can help you avoid foreclosure and keep your home. want to learn about VA financial counseling[NEWLINE][BOUNDARY][NEWLINE]user: But can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]agent: but at least it must meet some characteristics, let me ask you?[NEWLINE]user: yes of course ask all the questions[NEWLINE]agent: Veteran Tube Missing in Action?[NEWLINE]user: yes[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: not"}
{"id": "superseg_train_4893", "dialogue": "user: could you help me get information about the VA mortgage loan program for surviving spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: I'm not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you advise me, can I get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: and what conditions must it meet?[NEWLINE]agent: the veteran is Fault in action?[NEWLINE]user: do not[NEWLINE]agent: Is the veteran a prisoner of war?[NEWLINE]user: if he is a prisoner of war[NEWLINE]agent: so if you can possibly get a COE if you are the spouse of a veteran, and you meet that description above[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show my lender that I qualify for this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about the COE. So, reusing a COE is not an option. Is there anything else I can do to satisfy your requirements?[NEWLINE]agent: Yes, that is right. You did not meet the requirements[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4894", "dialogue": "user: Hi. I would like to know about the VA home loan programs for surviving spouses[NEWLINE]agent: To get a VA - backed home loan as the surviving spouse of a Veteran, you'll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit[NEWLINE]user: How do I know if I'm eligible?[NEWLINE][BOUNDARY][NEWLINE]user: assuming you fill out the entire form and meet the requirements. How can I get a VA-supported loan for my mortgage?[NEWLINE]agent: We will need to see if you meet the minimum active duty requirement.[NEWLINE][BOUNDARY][NEWLINE]agent: [4] Find out if you can get a COE.s   [5] Keep in mind that you ll also need to meet your lender s credit and income requirements to get a loan.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out. How do I get a VA supported loan for my mortgage? How can I get a COE?[NEWLINE]agent: [7] You may be able to get a COE if you re the spouse of a Veteran, [8] and at least one of the descriptions below is true for them.   [9] At least one of these must be true.r   [10] The Veteran :     [11] Is missing in action[NEWLINE]user: no[NEWLINE]agent: The Veteran : Is a Prisoner of War POW?[NEWLINE]user: Yes[NEWLINE]agent: If you re the spouse of a Veteran that is a Prisoner of War POW, Then you are able to get a COE[NEWLINE]user: what do I have to do?[NEWLINE]agent: Note:   [20] A surviving spouse who remarried before December 16, 2003, and on or after their 57th birthday, must have applied no later than December 15, 2004, to establish home loan eligibility.   [21] We ll have to deny applications we received after December 15, 2004, from surviving spouses who remarried before December 16, 2003.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a COE if I'm not receiving DIC benefits?"}
{"id": "superseg_train_4895", "dialogue": "user: Can You Help Me Get Information About VA Home Loan Programs For Surviving Spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know Can I get a COE?[NEWLINE]agent: if you can possibly get a COE if you are the spouse of a veteran, and meet at least one descriptions for them[NEWLINE]agent: Does this meet?[NEWLINE]user: yes[NEWLINE]agent: your spouse  Is missing in action?[NEWLINE]user: yes[NEWLINE]agent: How do you meet one of the descriptions if you can get a COE[NEWLINE][BOUNDARY][NEWLINE]user: and what do i have to bring to my lender?[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of discharge statuses? If I was discharged from one of these states, what would I do?[NEWLINE]agent:  you may not be eligible for VA benefits[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4896", "dialogue": "user: Are there VA mortgage loan programs for surviving spouses?[NEWLINE]agent: Are you a surviving spouse of a Veteran?[NEWLINE]user: yes, I am a surviving spouse of a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well. What other options do I have for obtaining a COE?[NEWLINE]agent: If you served during World War II, you may be eligible.[NEWLINE][BOUNDARY][NEWLINE]agent: ok, you will need a COE Eligibility Certificate to prove to your lender that you qualify for this benefit,[NEWLINE][BOUNDARY][NEWLINE]user: Another question, in order to obtain or request a COE, is it required to receive a DIC for dependency compensation?[NEWLINE]agent: depends on whether you receive the DIC or not, it is the way in which you will request the COE[NEWLINE][BOUNDARY][NEWLINE]user: how is it possible to get a COE?[NEWLINE]agent: You may be able to get a COE if you are the spouse of a veteran[NEWLINE]user: What requirements must I meet to obtain a COE?[NEWLINE]agent: Do you have the Missing in Action requirement?[NEWLINE]user: No, I don't have the requirement.[NEWLINE]agent: is your spouse a prisoner of war?[NEWLINE]user: yes my spouse is a prisoner of war"}
{"id": "superseg_train_4897", "dialogue": "user: Is there top-up tuition assistance available?[NEWLINE]agent: Is your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: Yes, my college tuition cost more than what is covered under TA.[NEWLINE]agent: Did you know that you can get more money to help pay for school through the TA top-Up program.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered under the TA Top-Up program?[NEWLINE]agent: Only veterans are covered under the TA Top-Up program.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to be eligible for tuition assistance?[NEWLINE]agent: Do you qualify for Montgomery GI Bill Duty MGIB-AD or Post-9/11 GI Bill benefits?[NEWLINE]user: Yes, I qualify for the Montgomery GI Bill Active or Post-9/11 GI Bill benefits.[NEWLINE]agent: Are the cost of the course and fees more than Tuition Assistance covers?[NEWLINE]user: Yes, the costs are more than TA will cover."}
{"id": "superseg_train_4898", "dialogue": "user: I wanted to ask about\u00a0 VA tuition assistance and help with paying for school?[NEWLINE]agent: Does your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: yes it is more[NEWLINE]agent: You can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to qualify for tuition assistance?[NEWLINE]agent: You have to be approved for federal tuition assistance and you must qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits, and the cost of the course and fees must be more than tuition assistance will cover.[NEWLINE][BOUNDARY][NEWLINE]user: and if all of that fits my situation then what?[NEWLINE]agent: Then you can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: who is covered by this financial assistance?[NEWLINE]agent: Veterans who meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: just to review, if I need help with tuition and it costs me more than what I get from tuition assistance then I get more help?[NEWLINE]agent: Do you qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: No, I don't think so"}
{"id": "superseg_train_4899", "dialogue": "user: Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what s covered by the Tuition Assistance TA program?[NEWLINE]user: yes, cost more than what s covered by the Tuition Assistance TA program[NEWLINE]agent: Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE]user: how to know if I am eligible[NEWLINE]agent: please, first  Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get these benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information about post-9/11 gI bill benefits?  Can I transfer any benefits to my wife?[NEWLINE]agent: If you have unused Post-9/11 GI Bill benefits we can help you find out if you can transfer your benefits to your wife[NEWLINE][BOUNDARY][NEWLINE]agent: figure out if the GI Bill benefits you have left will cover your needs.  Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about the requirements. which are the requirements[NEWLINE]agent: You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefit[NEWLINE]user: covers the entire course?"}
{"id": "superseg_train_4900", "dialogue": "user: please help about Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what s covered by the Tuition Assistance TA program?[NEWLINE]user: if college tuition cost more[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: could you give me more information on what to do[NEWLINE]agent: Please. Read the Top - Up fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for tuition assistance?[NEWLINE]agent: You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits  and The cost of the course and fees is more than TA will cover.[NEWLINE]user: Post-9/11 GI Bill benefits?[NEWLINE]agent: and The cost of the course and fees is more than TA will cover.[NEWLINE]user: OK, anything else?[NEWLINE]agent: You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on GI Bill benefits. how does the tool help?[NEWLINE]agent: You can find out what benefits you can get[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4901", "dialogue": "user: Hi. I need Tuition Assistance Top-Up[NEWLINE]agent: Does your college tuition cost more than what's covered by the Tuition Assistance TA program?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What If I'm going to take more courses after leaving the military?[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, regarding my Tuition Assistance Top-Up, how do i find a veterans service organization?[NEWLINE]agent: Use the GI Bill Comparison Tool Apply for education benefits[NEWLINE][BOUNDARY][NEWLINE]agent: [25] figure out if the GI Bill benefits you have left will cover your needs.s   [26] Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: Something that I would like to find out about is whether I am eligible for tuition assistance under the TA Tuition Assistance Program[NEWLINE]agent: You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below[NEWLINE]user: What are the requirements?[NEWLINE]agent:  [7] You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits,p [8] and   [9] The cost of the course and fees is more than TA will cover.[NEWLINE]user: Yes, I meet both of the requirements[NEWLINE]agent: The cost of the course and fees is more than TA will cover?[NEWLINE]user: No"}
{"id": "superseg_train_4902", "dialogue": "user: I need more tuition help to pay for school[NEWLINE]agent: Does your college tuition cost more than what is covered by the Tuition Assistance program?[NEWLINE]user: no it doesn't but I want to know for when I take classes[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay when we use the GI Bill?[NEWLINE]agent: we will pay back your school the difference between the DoD payment and the authorized approved maximum tuition and fees.[NEWLINE]user: How will this tuition assistance affect a post 9/11 GI Bill?[NEWLINE]agent: The benefit will be charged based on training time no matter how much money you are paid back.  Half-time training rates reduce your GI Bill benefit by a half - month for each month you are enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: how do I qualify for extra tuition assistance?[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: no I don't[NEWLINE]agent: If you are not qualified then you are not eligible for tuition assistance[NEWLINE][BOUNDARY][NEWLINE]user: okay, and how will Top-Up change how much I have left in a GI Bill in case I were to take courses after leaving the military?[NEWLINE][BOUNDARY][NEWLINE]user: Concerning GI Bill benefits Is it possible to apply for benefits online?[NEWLINE]agent: Yes you can use the GI Bill Comparison Tool to apply for education benefits.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4903", "dialogue": "user: How can I get a Tuition Assistance Refill[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: no that's not the case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can it happen that the combined amount paid by DoD and VA is more than the total cost of the course?[NEWLINE]agent: In no event will the combined amount paid by DoD and VA be more than the total cost of the course.[NEWLINE][BOUNDARY][NEWLINE]user: I'm really interested in learning more about Co-op programs. What benefits am I qualified for?[NEWLINE]agent:  Help paying for tuition and Money for books and housing[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I use my GI Bill post-9/11?[NEWLINE]agent: In that case we will reimburse your school for the difference between the DoD payment and tuition and the approved maximum authorized fees.[NEWLINE][BOUNDARY][NEWLINE]user: Also, do you have any advice on how I should prepare before beginning my application? But hold on. Is there any other form I need to fill out for career counseling benefits?[NEWLINE]agent: Correct, you'll need to use a different application.[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps an unrelated question now in gathering my data. What am I supposed to do with this PDF document?[NEWLINE]agent: for more information you should read the data sheet above PDF[NEWLINE][BOUNDARY][NEWLINE]user: If the amount paid by DoD and VA is less than the cost of the course, is it accepted?[NEWLINE]agent: is possible as long as the cost does not exceed the total of the course[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to be eligible?[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: I do not qualify"}
{"id": "superseg_train_4904", "dialogue": "user: How is the Tuition Recharge Help system[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: yes[NEWLINE]agent: You want to find out if you can get more money to help pay for school through the Tuition Assistance program.[NEWLINE][BOUNDARY][NEWLINE]user: if what are the requirements[NEWLINE]agent: Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?[NEWLINE]user: not[NEWLINE]agent: you can't get tuition assistance I'm sorry[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to find out if you can get more money to help pay for school[NEWLINE]agent: you can do it when you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: how can i qualify for tuition assistance if you get approved for federal TA"}
{"id": "superseg_train_4905", "dialogue": "user: How does Recharge Tuition Help work?[NEWLINE]agent: Does your college tuition cost more than what the TA Tuition Assistance Program covers?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements[NEWLINE]agent: You qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits,[NEWLINE]user: not[NEWLINE]agent: You cannot get tuition assistance if you are approved for federal TA[NEWLINE][BOUNDARY][NEWLINE]user: ok and do you use the GI Bill Post-9/11?[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, I wanted to know also about the post-9/11 GI Bill benefits, could you give me more information?[NEWLINE]agent: Post-9/11 GI Bill If you need help paying for school or job training and have served on active duty after September 10, 2001, find out if you can get educational benefits through the Post-9/11 GI Bill.[NEWLINE][BOUNDARY][NEWLINE]agent: This benefit will be charged to you based on the training time, no matter how much money you are reimbursed. Part-time training rates reduce your GI Bill benefit by half a month for each month you enroll.[NEWLINE]user: I use the GI Bill Post-9/11 and the DoD, I would like to know if I am going to receive a refund?"}
{"id": "superseg_train_4906", "dialogue": "user: Am I eligible to use the VA Appointments tools?[NEWLINE]agent: You can use these tools if you meet all of the requirements.[NEWLINE]user: what are those requirements?[NEWLINE]agent: For example, Are you enrolled in VA health care?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you scheduling your appointment with a VA health facility that uses online scheduling?[NEWLINE]user: no, I am not.[NEWLINE]agent: Sorry, you don't meet all of the requirements to use the VA Appointments tools.[NEWLINE][BOUNDARY][NEWLINE]user: What types of VA medical appointments can I schedule online?[NEWLINE]agent: This will depend on the VA health facility where you re receiving care.[NEWLINE][BOUNDARY][NEWLINE]user: But if I was enrolled in your health care program, for example, I wouldn't have to pay a fee, right?"}
{"id": "superseg_train_4907", "dialogue": "user: How is it possible to schedule and view VA appointments online?[NEWLINE]agent: With our VA Appointments tools, you can schedule some VA healthcare appointments online and view details about future appointments.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to talk to someone right now?[NEWLINE]user: No it is not urgent for me to talk to someone right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can i be eligible to use the VA Appointments Tools?[NEWLINE]agent: Do you happen to be enrolled in VA healthcare?[NEWLINE]user: No, i am not enrolled in VA healthcare.[NEWLINE]agent: Then you do not qualify to use the tools available for VA appointments.[NEWLINE][BOUNDARY][NEWLINE]user: I had a old veterans identification card can you give me more option about it?and what do these new cards offer?[NEWLINE]agent: It also offers other useful new features. This includes \"VA\" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.[NEWLINE][BOUNDARY][NEWLINE]user: and can I use this card as a credit card?"}
{"id": "superseg_train_4908", "dialogue": "user: Am I able to use the VA Appointments tools?[NEWLINE]agent: Yes, you can use these tools if you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How would I know if my VA health facility uses online scheduling?[NEWLINE]agent: You can check our list of VA facilities that use online scheduling tool and we hope to expand in the future.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use secure messaging to schedule my appointments?[NEWLINE]agent: Yes, as long you use Secure Messaging with you VA health care team you maybe able to use this service to schedule and cancel appointments.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for me to use the VA appointments tools?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: No, I am not enrolled in VA health care.[NEWLINE]agent: Then you are not able to use the VA appointments tools at this time.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know about the medical benefits package.[NEWLINE]agent: You're enrolled in VA health care You have an assigned VA primary care provider You've given your VA provider your medical records from your non - VA provider Your VA provider agrees with the prescription. What conditions must be met in order for my non-VA prescription to be filled?[NEWLINE]user: No, I am not enrolled right now."}
{"id": "superseg_train_4909", "dialogue": "user: I want to know if I am eligible to use the VA dating tools?[NEWLINE]agent: Sure, you can use these tools if you meet certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What phone number can I contact?[NEWLINE]agent: you can call 800 - 273 - 8255, then select 1.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question about the VA Extended Care Services. What kind of services do they offer?[NEWLINE]agent: If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC.[NEWLINE]user: And what document should I download for the application?[NEWLINE]agent: Must Download VA Form 10 - 10CG PDF[NEWLINE][BOUNDARY][NEWLINE]user: And where should I go if I want to fill out the application personally?[NEWLINE]agent: To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans.[NEWLINE]user: What other application should I download?[NEWLINE]agent: Fill out the application for Health Benefits Form 10 - 10EZ. Obtaining VA Form 10 - 10EZ You or someone with legal power to represent you must sign the form, and include the date it was signed....[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_4910", "dialogue": "user: Am I eligible to use the VA appointment tools?[NEWLINE]agent: You can use these tools if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I connect with someone right now?[NEWLINE]agent:  you 're a Veteran in crisis or concerned about one, connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this - This service is private, free and available 24 hours a day? And how do I update some of the information I sent?[NEWLINE]agent: Do you want to update personal, financial, or insurance information from an earlier application?[NEWLINE]user: Yes[NEWLINE]agent: You need to fill out a Health Benefits Update Form VA Form 10-10EZR[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to apply in person and do it in spanish so someone next to me can read it?[NEWLINE]agent: Para llenar su solicitude en persona, encuetre el Centro Medico de Veteranos mas cercano, o reciba ayuda por medio del Departmaneto de Veteranos de su estado[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply in person?"}
{"id": "superseg_train_4911", "dialogue": "user: I want to know if I am eligible to use the VA Appointments tools.[NEWLINE]agent: To use those tools, you need to meet some requirements.[NEWLINE]user: What kind of requirements?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: No, I don't.[NEWLINE]agent: In that case you can't use thse tools,.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about your medical insurance plan. I'd like to double-check the guidelines for deciding whether you're eligible for disability benefits.[NEWLINE]agent: All of these must be true : You re enrolled in VA health care You have an assigned VA primary care provider You ve given your VA provider your medical records from your non - VA provider Your VA provider agrees with the prescription[NEWLINE]user: Yes, please.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you given your VA provider your medical records from your non - VA provider?[NEWLINE]user: yes, of course.[NEWLINE]agent: Does your VA provider agree with the prescription?[NEWLINE]user: Yes, It is"}
{"id": "superseg_train_4912", "dialogue": "user: What can I do to be eligible to use VA dating tools?[NEWLINE]agent: You can use these tools if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?[NEWLINE]agent: You can get answers to your questions about these tools on our My HealtheVet web portal. Read the VA Dating FAQ[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out about My HealtheVet web portal. Thank you, but if you entered active duty after October 16, 1981[NEWLINE]agent: You must have completed 24 continuous months or the entire period for which you were called to active duty, unless any of the descriptions below are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: and if none of the requirements apply to me[NEWLINE]agent: You may still qualify for care based on your income. Learn more about how the amount of money your family earns can affect whether you qualify for VA benefits. Learn more about income limits[NEWLINE][BOUNDARY][NEWLINE]user: ok where do i find the agency?[NEWLINE]agent: Find your state s Veterans agency[NEWLINE][BOUNDARY][NEWLINE]user: How can I get instructions for this application in Spanish?"}
{"id": "superseg_train_4913", "dialogue": "user: How to know if I am eligible to use the VA Appointments tools[NEWLINE]agent: You can use these tools if you meet all of the requirements listed.[NEWLINE]user: what are these requirements?[NEWLINE]agent: You can use these tools if you meet all of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now about the medical benefits package, what requirements must be true to fill a prescription from a non-VA community provider?[NEWLINE]agent: Are you enrolled in VA healthcare?[NEWLINE]user: Yes, I am enrolled in VA healthcare.[NEWLINE]agent: Are you assigned a VA primary care provider?[NEWLINE]user: Yes, my primary care provider is VA assigned.[NEWLINE]agent: Have you given your VA provider your medical records from you non-VA provider?[NEWLINE]user: Yes, I have provided my non-VA provider records to my VA provider.[NEWLINE]agent: Does your VA provider agree with your prescription?[NEWLINE]user: Yes, my prescriptions are in agreement with the VA provider."}
{"id": "superseg_train_4914", "dialogue": "user: Can you explain accelerated benefits for terminally ill policyholders?[NEWLINE]agent: Yes, eligible Veterans, service members, and covered spouses of service members can get acclerated benefits and you can get up to 50% of face value of your coverage in increments of $5,000 paid to you before your death.[NEWLINE]user: What must be true for me and my spouse to get accelerated benefits for terminally ill policyholders.[NEWLINE]agent: Do you have SGLI, Family SGLI, or VGLI life insurance?[NEWLINE]user: Yes, I have SGLI, Family SGLI, and VGLI life insurance.[NEWLINE]agent: Is you or your covered spouse have a written statement from a doctor saying you have or your spouse has 9 months or less to live?[NEWLINE]user: Yes we have a written statement from a doctor saying I have 9 months to live.[NEWLINE]agent: Then you are eligible because you have both requirements for accelerated benefits for terminally ill policyholders.[NEWLINE][BOUNDARY][NEWLINE]user: Will you have a telephone line where I can contact you and clarify certain doubts regarding these policies?[NEWLINE]agent: Yes. Call MyVA311 for help:844 - 698 - 2311.[NEWLINE]user: If I you have hearing loss?[NEWLINE]agent: Same! No problem.[NEWLINE][BOUNDARY][NEWLINE]user: What about SGLI Online Enrollment System?"}
{"id": "superseg_train_4915", "dialogue": "user: Accelerated benefits for terminally ill policyholders[NEWLINE]agent: Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.[NEWLINE]user: my wife can be a beneficiary?[NEWLINE]agent: of course, You have SGLI, Family SGLI, or VGLI life insurance, and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: Only the insured service member or Veteran may apply for accelerated benefits??[NEWLINE]agent: You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: 9 months or less to live??[NEWLINE]agent: yes. and remember You or your spouse may be able to get benefits early if you meet both of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. What is VA life insurance? I'd also like to learn more about financial stability.[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.Explore your options, manage your policy, and file claims to get the insurance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other VA benefits and services available?"}
{"id": "superseg_train_4916", "dialogue": "user: I have become totally disabled and was wondering about my premiums.[NEWLINE]agent: A waiver of premiums means you won t have to pay your life insurance premiums the monthly payments you make to hold your policy.  In most cases, premiums can only be waived up to one year prior to receipt of a claim.[NEWLINE]user: What requirements must be met for waiver?[NEWLINE]agent: Do you have a mental or physical disability that prevents you from being able to hold a job?[NEWLINE]user: Yes I do.[NEWLINE]agent: ARe you covered under service-disabled veterans life insurance s-dvi?[NEWLINE]user: I don't believe so.[NEWLINE]agent: Unfortunately you must meet all requirements for a waiver.[NEWLINE][BOUNDARY][NEWLINE]user: if I am disabled due to an injury made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: If you finish my military shift soon[NEWLINE]user: yes that's my case"}
{"id": "superseg_train_4917", "dialogue": "user: what are the benefits for policy holders with terminal illness[NEWLINE]agent: Eligible veterans, service members, and covered spouses of service members can get expedited benefits. With expedited benefits, you can get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death.[NEWLINE]agent: How can I get benefits early?[NEWLINE]user: if i would like to know[NEWLINE]agent: Do you have SGLI, Family SGLI or VGLI life insurance?[NEWLINE]user: yes[NEWLINE]agent: if you or your spouse can get benefits early[NEWLINE]user: How can I get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death?[NEWLINE]agent: If Explained To You Eligible Veterans, Service Members, and Covered Spouses of Service Members may obtain expedited benefits that apply to you[NEWLINE][BOUNDARY][NEWLINE]user: Speaking about the life insurance program eligibility? What will happen If I end my military tour of duty soon?[NEWLINE]agent: you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: How will I get up to 50% of the face value of your insurance paid in $5,000 installments before I die?[NEWLINE]agent: Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits. With accelerated benefits, you can get up to 50% of the face value of your coverage in increments of $5,000 paid to you before death.[NEWLINE]agent: you are the holder of an SGLI or VGLI policy,"}
{"id": "superseg_train_4918", "dialogue": "user: I want information on fully disabled or terminally ill policyholders[NEWLINE]agent: do you have VA life insurance?[NEWLINE]user: no I don't have VA life insurance[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits do I have if I am If you are the holder of an SGLI or VGLI policy?[NEWLINE]agent: yes, you can get benefits by downloading the accelerated benefits claim form[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about (VMLI)? \u00a0What types of life insurance benefits can I get?[NEWLINE]agent: you could count Up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage[NEWLINE]user: can I get a SGLI Disability extension?[NEWLINE]agent: if applicable for an SGLI Disability extension[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me the process on how I can file a claim for TSGLI and appeal an earlier decision?[NEWLINE]agent: if you can appeal an earlier decision[NEWLINE][BOUNDARY][NEWLINE]user: You may be able to get a life insurance premium exemption if you qualify?[NEWLINE]agent: you have a mental or physical disability that prevents you from having a job?[NEWLINE]user: No, I do not have a mental or physical disability that prevents you from having a job[NEWLINE]agent: According to the information provided, I told you that you are not eligible for a life insurance premium exemption.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a Veteran, Can I Get Accelerated Benefits for Terminal Illness Policyholders?"}
{"id": "superseg_train_4919", "dialogue": "user: Accelerated benefits for terminally ill policyholders[NEWLINE]agent: Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.[NEWLINE]agent: You or your spouse may be able to get benefits early if you meet both of the requirements listed[NEWLINE]user: what are the requirements[NEWLINE]agent: You have SGLI, Family SGLI, or VGLI life insurance, and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live[NEWLINE]user: both must be true? or just one?[NEWLINE]agent: both. You or your spouse may be able to get benefits early if you meet both of the requirements listed[NEWLINE]user: I'm still interested in learning more about VA life insurance. Is there anything else I may know about VA benefits and services?[NEWLINE]agent: Yes there are other benefits that you might not be aware of. There are burial benefits and memorial items. You can get help planning a burial, order a headstone or other memorial items and apply for survivor and dependent benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about this page. data on policyholders who are totally disabled or terminally ill[NEWLINE]agent: SGLI extension for policyholders who become disabled[NEWLINE][BOUNDARY][NEWLINE]user: What would I need to do as it would pertain to my VGLI when I leave the army?"}
{"id": "superseg_train_4920", "dialogue": "user: What are the waiver of premiums for policyholders who become totally disabled?[NEWLINE]agent: A waiver of premiums means you won't have to pay your life insurance premiums the monthly payments you make to hold your policy[NEWLINE]agent: You may be able to get a waiver of your life insurance premiums if you meet all of the requirements listed below[NEWLINE]user: What are the requirements that I must meet to obtain it?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do I apply  for benefits?[NEWLINE]agent: [39] fill out and sign a Claim for Disability Insurance VA Form 29 - 357.s   [40] Mail it to the address listed on the form.   [41] Download VA Form 29 - 357 PDF[NEWLINE]user: Okay. For more information and resources on VA life insurance. Can I get and save forms?[NEWLINE]agent: Yes you can download the forms you need to apply for and manage your life insurance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is VA life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.Explore your options, manage your policy, and file claims to get the insurance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other VA benefits and services available?"}
{"id": "superseg_train_4921", "dialogue": "user: Good morning, I need to get information about the premium exemption for policyholders who are totally disabled[NEWLINE]agent: A premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Do you have a mental or physical disability that prevents you from having a job?[NEWLINE]user: yes[NEWLINE]agent: Are you covered by the Service - Life Insurance for Disabled Veterans S - DVI?[NEWLINE]user: yes[NEWLINE]agent: Does your total disability occur before age 65 but after the effective date of your life insurance policy?[NEWLINE]user: Right[NEWLINE]agent: Does your total disability continue for at least 6 months in a row?[NEWLINE]user: yes[NEWLINE]agent: since you qualify you may be able to get a waiver of your life insurance premiums[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another question about TSGLI (Traumatic Injury Protection). Is TSGLI anything I'm eligible for?[NEWLINE]agent:  You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements listed[NEWLINE]user: Now regarding Veterans Mortgage Life Insurance, Am I eligible?  and qualified?"}
{"id": "superseg_train_4922", "dialogue": "user: What is the fully developed claim for VA pension?[NEWLINE]agent: The Fully Developed Claim FDC program is the quickest way to get your VA pension claim processed and there is not a risk to take part in it.  All you need to do is send in your evidence or supporting documents to file a claim.[NEWLINE]agent: Do you need to send in more documents for your FDC program for us to decide?[NEWLINE]user: Yes, I filed a claim and need to send in more documents to decide my claim.[NEWLINE]agent: Then we will remove your claim and process it as a standard claim and not FDC program claim.[NEWLINE][BOUNDARY][NEWLINE]user: Sorry, but I need to change the topic of our conversation.  Please tell me the process for getting VA pension benefits.[NEWLINE]agent: Yes. We can find out if you're eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet in order to receive non-service-connected pension benefits with Aid and Attendance or Housebound benefits?[NEWLINE]agent: Do you have corrected vision of 5/200 or less on both eyes?[NEWLINE]user: Yes I have vision that is 5/200 or less in both eyes.[NEWLINE]agent: The you can claim a non-service connected pension benefits with Aid and attendance or Housebound benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true that among the requirements I must be at least 65 years old?"}
{"id": "superseg_train_4923", "dialogue": "user: information about Fully developed claim for a VA pension[NEWLINE]agent: Sure. The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed[NEWLINE]user: what if i file a claim in the FDC program[NEWLINE]agent: we ll remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: more about the FDC program[NEWLINE]agent: please send us all the supporting documents you have and provide information about supporting documents that you don t have.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'd like to ask another question regarding my claim for FDC program. Are there any other options to send my application besides sending it through the computer?[NEWLINE]agent: Yes, you can mail or fax your VA Pension Application.[NEWLINE][BOUNDARY][NEWLINE]user: Are there eligibility conditions for qualifying for VA Pension benefits?[NEWLINE]agent: Yes, you must qualify to receive these benefits.[NEWLINE]user: Am I able to complete my VA Form 21P-527EZ form online?[NEWLINE]agent: Yes, this application can be completed online.[NEWLINE]user: Can children be on this program as well or is it only for surviving spouses?"}
{"id": "superseg_train_4924", "dialogue": "user: how to make a fully developed Claim for a VA pension[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.[NEWLINE]user: y If you file a claim in the FDC program and we decide that there are additional documents that we need to decide your claim that is appropriate in that case[NEWLINE]agent: We will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: It's a start, and can I change my address information in my online profile?[NEWLINE]agent: Yes, changing your address in your online profile will update your information across several VA benefits and services.[NEWLINE]user: What else can I do online?[NEWLINE]agent: You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I'm eligible for a veterans pension, too?"}
{"id": "superseg_train_4925", "dialogue": "user: good, do i need information about the fully developed Claim program for a VA pension?[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it.[NEWLINE]user: What can happen if I file a claim in the FDC program?[NEWLINE]agent: If you file a claim with the FDC program and we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if a person or agency refuses to provide the evidence, asks for money for the evidence, or cannot obtain the evidence?[NEWLINE]agent: if that is the almost we will ask you to try to get the evidence or the records. It is your responsibility to ensure that we receive all requested records that are not in a federal agency or office.[NEWLINE]user: I need to update my address,  is it sufficient to update it in my online profile?[NEWLINE]agent: Yes, changing your address in your online profile will update your information across several VA benefits and services.[NEWLINE]user: What else can I do online?[NEWLINE]agent: You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I'm eligible for a veterans pension, too?"}
{"id": "superseg_train_4926", "dialogue": "user: I need information about the fully developed claim program for a VA pension, can you help me?[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.[NEWLINE]agent: Have you filed a claim in the FDC program?[NEWLINE]user: yes i filed a complaint with the FDC a week ago[NEWLINE]agent: Well if we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE]user: What can happen if I file a claim in the FDC program?[NEWLINE]agent: If you file a claim with the FDC program and we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I send additional information or evidence after submitting the claim?[NEWLINE]agent: if that happens we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about VA pension rates for Veterans, what else can you tell me about it?[NEWLINE]agent: VA pension rates for Veterans, include aid and attendance and house bounds rates.[NEWLINE]user: That's helpful to hear. Do you happen to be familiar with pension benefits? Is it true that one of the criteria is that I be at least 65 years old?[NEWLINE]agent: it is right. is one of the required requirements[NEWLINE][BOUNDARY][NEWLINE]user: What other requirements must I meet?[NEWLINE]agent: do you have an individual permanent disability that is 100% disabling?[NEWLINE]user: if my disability is 100% disabling"}
{"id": "superseg_train_4927", "dialogue": "user: what is Fully developed claim for a VA pension?[NEWLINE]agent: [2] The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed,s [3] and there s no risk to your taking part in it.s   [4] Just send in all your evidence, or supporting documents, when you file your claim[NEWLINE]user: what if I file a claim in the FDC program?[NEWLINE]agent: If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim, [7] we ll remove your claim from the FDC program and process it as a standard claim[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to request relevant records?[NEWLINE]agent:  if we decide we need it for your claim   [92] Make every reasonable effort to request relevant records that you authorize us to get that aren t at a federal facility.s   [93] These may include records from state or local governments, documents from a private doctor, hospital records, or records from current or former employers.[NEWLINE]user: That's a start. And should I want to change my address, does it suffice if I do it in my online profile?[NEWLINE]agent: Yes, changing your address in your online profile will update your information across several VA benefits and services.[NEWLINE]user: What else can I do online?[NEWLINE]agent: You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find out if I'm eligible for a veterans pension, too?"}
{"id": "superseg_train_4928", "dialogue": "user: Fully developed claim for a VA pension[NEWLINE]agent: The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed, and there s no risk to your taking part in it.[NEWLINE]agent: If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim we ll remove your claim from the FDC program and process it as a standard claim.[NEWLINE]user: by filling out the claim they can decide[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: least one of these must be true about my service?[NEWLINE]agent: Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability[NEWLINE]user: nothing more?[NEWLINE]agent: Started on active duty before September 8, 1980[NEWLINE]user: nothing more?[NEWLINE]agent: Your net worth and income are within certain limits[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding VA pension benefits. Are the any benefits for the survivor dependents?[NEWLINE]agent: Yes, there is. A spouse or child of a veteran can apply for a VA survivor pension benefits, of a veteran with wartime service.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still interested in learning more about non-service-related pension benefits. Is it true that being at least 65 years old is one of the requirements?"}
{"id": "superseg_train_4929", "dialogue": "user: can you tell me more of the fully developed claim for a pension[NEWLINE]agent: The Fully Developed Claim program is the fastest way to get your VA pension claim processed, and there is no risk to your taking part in it.Just send in all your evidence, or supporting documents, when you file your claim.[NEWLINE]user: what if I don't have all the documents I need?[NEWLINE]agent: If that occurs we will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: How do I start off filing a claim?[NEWLINE]agent: Send us all the supporting documents you have and provide information about supporting documents that you don't have. Fill out an Application for Pension, Application for Pension VA Form 21P-527EZ[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more details\u00a0as well as information on pension rates?[NEWLINE]agent: Protected Pension Rates See Protected Pension Rates for Section 306 and VA Disability and Death Pension Benefits from the previous law.[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for this benefit?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4930", "dialogue": "user: I wanted to look into tutoring help through the VA[NEWLINE]agent: Are you using VA educational assistance and struggling with a class?[NEWLINE]user: yes I am[NEWLINE]agent: Then you might be able to get help paying for a tutor. You can find out how it works.[NEWLINE][BOUNDARY][NEWLINE]user: what else needs to happen for me to be eligible?[NEWLINE]agent: Are you enrolled in an educational program for half - time or more?[NEWLINE]user: no, less than that[NEWLINE]agent: If that is the case then you are not eligible since you don't meet one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: very well. now. for hearing loss. I have some problems with my hearing, this won't be a problem?[NEWLINE]agent: No, not at all. In that case you can call to the TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But then I would like to get some more information.[NEWLINE]agent: About the schools, we can speak with the administrators, so they can ajust to your condition.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I found difference schools which I can go? I would I compare them?"}
{"id": "superseg_train_4931", "dialogue": "user: Hi. I wanted to know how the tutorial assistance works?[NEWLINE]agent: are you using VA educational assistance and you're struggling with the coursework?[NEWLINE]user: yes, I am[NEWLINE]agent: we may help you pay for a tutor. Find out if you're elegible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Also, regarding VA education and training benefits, how can I find out if I can apply for these benefits?[NEWLINE]agent: Explore your options to pay for school or training[NEWLINE]agent: Would you like to apply for any of our benefits?[NEWLINE]user: Yes, sure.[NEWLINE]agent: You know how to prepare and apply for the GI Bill?[NEWLINE]user: Yes[NEWLINE]agent: Could I be eligible?[NEWLINE]user: Yes, check the manual.[NEWLINE]agent: GI Bill benefitsLearn"}
{"id": "superseg_train_4932", "dialogue": "user: I need tutorial assistance information.[NEWLINE]agent: ARe you using VA educational assistance?[NEWLINE]user: No I don't think so[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So would I be eligible for this benefit?[NEWLINE]agent: You can get this benefit if you re using VA educational assistance and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about this benefit. If I ever qualify, how much will I get?[NEWLINE]agent: The amount we cover depends on the benefit you use.  I can give you a link so you can view the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding tutoring assistance, what benefits can I get if I take more classes?[NEWLINE]agent: You would get money to pay for a tutor[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: ARe you enrolled in an educational program for half-time or more?[NEWLINE]user: yes, that is correct.[NEWLINE]agent: ARe you taking a course that is difficult?[NEWLINE]user: No not really difficult."}
{"id": "superseg_train_4933", "dialogue": "user: how to use VA Tutorial Assistance well?[NEWLINE]agent: are you struggling with the courses?[NEWLINE]user: yes[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this benefit?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: yes[NEWLINE]agent: Do you have to take the course as part of your educational program?[NEWLINE]user: yes[NEWLINE]agent: You cannot get this benefit if you are using VA educational assistance[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know additional information regarding the Post-(/11 GI Bill. What are the benefits covered in these program?[NEWLINE]agent:  RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members[NEWLINE][BOUNDARY][NEWLINE]user: Another question regarding  VA educational assistance, can I attend any foreign school?"}
{"id": "superseg_train_4934", "dialogue": "user: i need help for tutorial assistance[NEWLINE]agent: Are you using VA educational assistance and struggling with the courses?[NEWLINE]user: I am not using VA educational assistance yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would you like to know if I am eligible for VA educational assistance benefits?[NEWLINE]agent: ok answer the following questions Are you enrolled in a part-time or longer educational program?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: not[NEWLINE]agent: you cannot be eligible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd also like to learn more about education benefits. What other GI Bill choices do I have?[NEWLINE]agent: You can use the GI Bill Comparison Tool or apply for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I can't be on active duty because I'm sixty years old, but I still want to apply for this program. Is there any other way for me?"}
{"id": "superseg_train_4935", "dialogue": "user: Talk me about the Tutorial assistance, please[NEWLINE]agent: Are you re using VA educational assistance?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Being like this, we may help you pay for a tutor.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to meet the requirements for re using VA educational assistance?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you enrolled at an approved Institution of Higher Learning (IHL)?[NEWLINE]user: Yes, I'm currently enrolled in one.[NEWLINE]agent: Are you in an educational program that requires part-time study and part-time work or training?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case, you may be able to get money for books, tuition, and housing if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are these all benefits I can get?"}
{"id": "superseg_train_4936", "dialogue": "user: I would like to enter the tutorial assistance[NEWLINE]agent: are you using VA educational assistance and struggling with the courses?[NEWLINE]user: I am not using VA educational assistance[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how much is the maximum they can pay?[NEWLINE]agent: We will not pay more than $ 100 per month for tutoring, and we will not pay more than $ 1,200 in total.[NEWLINE][BOUNDARY][NEWLINE]user: I understand if I show better grades or some other condition could the budget be higher? If I ever qualify, how much will I get?[NEWLINE]agent: The amount we cover depends on the benefit you use.  I can give you a link so you can view the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: for assistance with tutorials Can you afford to have a guardian?[NEWLINE]agent: if we can help you pay a tutor.[NEWLINE]user: How do I get the education benefits through these foreign programs?[NEWLINE]agent: You can get education benefits if you meet all of the requirements below.[NEWLINE][BOUNDARY][NEWLINE]user: Is this a benefit that I am eligible for? What are the conditions that I must fulfill?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: not"}
{"id": "superseg_train_4937", "dialogue": "user: i need Tutorial assistance[NEWLINE]agent: If you re using VA educational assistance, and you re struggling with the coursework[NEWLINE]user: can you help me pay a tutor?[NEWLINE]agent: Yes, if you should only be using VA educational assistance[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for that?[NEWLINE]agent: For getting VA educational assistance you have to be a Veteran, service member, Reservist or a qualified dependent[NEWLINE]user: Ok, I'm a veteran[NEWLINE]agent: great, next we will need to approve your program[NEWLINE]user: oh, I don't have a program approved yet[NEWLINE]agent: If you don't have a program yet you can't get this benefit, first of all, you need the program to be approved[NEWLINE]user: Is there any exception for that?[NEWLINE]agent: Yes, there is an exception for family members who qualify for Survivors and Dependents Educational Assitance, they can get VA benefits while in approved postsecondary after high school non-college degree programs at training locations in the Philippines[NEWLINE]user: Is there any other exception? I'm not applicable for that one"}
{"id": "superseg_train_4938", "dialogue": "user: I need information on VA disability compensation for PTSD.[NEWLINE]agent:  Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma. But if the reactions don t go away over time or they disrupt your life, you may have posttraumatic stress disorder PTSD[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits for PTSD?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know. Is it possible for me to get VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_4939", "dialogue": "user: What is PTSD?[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma.  But if the reactions don t go away over time or they disrupt your life,[NEWLINE][BOUNDARY][NEWLINE]user: Does the VA offfer disability benefits?[NEWLINE]agent:  You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms,and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If I have a disease that injures my body or mind, can I qualify for VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_4940", "dialogue": "user: What is VA Disability Compensation for PTSD?[NEWLINE]agent: Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster. Most people have some stress reactions after trauma. But if the reactions don't go away over time or disrupt your life,[NEWLINE]user: ok but if the reactions don't go away over time or interrupt your life what happens[NEWLINE]agent: you may have PTSD post-traumatic stress disorder[NEWLINE][BOUNDARY][NEWLINE]user: When I file a disability claim what else should I bring[NEWLINE]agent: tambi\u00e9n deber\u00e1 completar uno de estos formularios adicionales: s  [52] Una declaraci\u00f3n en apoyo de la reclamaci\u00f3n por conexi\u00f3n de servicio para el trastorno de estr\u00e9s postraum\u00e1tico VA Form 21 - 0781. s[53] Descargar el Formulario VA 21 - 0781 PDF[NEWLINE][BOUNDARY][NEWLINE]user: Also, I have seen many special cases. Are People Who Trained For Active Duty Eligible?[NEWLINE]agent: Actually, yes. You may be eligble.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more?[NEWLINE]agent: We have a video that can help. It is called Compensation 101.[NEWLINE]user: How do I know how much money I will get?[NEWLINE][BOUNDARY][NEWLINE]user: I think I qualify for a disability."}
{"id": "superseg_train_4941", "dialogue": "user: Good afternoon, am I looking for information on VA Disability Compensation for PTSD?[NEWLINE]agent: These trade-offs are given that Post Traumatic Stress can occur after someone goes through a traumatic event such as a combat, assault, or disaster. But if the reactions don't go away over time or interrupt your life[NEWLINE]user: And is it normal for you to react like this after trauma?[NEWLINE]agent: Most people have some stress reactions after trauma, so it is quite normal for this to happen.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, well, it has not given me stress and I doubt that it gives me since I am a very controlled person although I wanted to ask you. Will I be eligible for VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_4942", "dialogue": "user: Can you explain PTSD to me?[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.  Most people have some stress reactions following trauma.  But if the reactions don't go away over time or they disrupt your life, you may have posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from the VA for posttraumatic stress disorder?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms, and if the stressor happened during your service, can't function as well as you once did because of your symptoms, and a doctor has given you the diagnosis.[NEWLINE]user: I feel I have PTSD, but not from a time related to the time I was serving.[NEWLINE]agent: If your stressor occurred outside of your service time, you do not meet all of the requirements to receive benefits from the VA.[NEWLINE]user: I cannot function as well as I used to as a result of a major stressor due to a very negative life event.  Can I get benefits from the VA?[NEWLINE]agent: You must meet each and every one of the requirements to qualify for payments.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a veteran in crisis, where can I get support?[NEWLINE]agent: You can use the Veterans' Crisis Line which you can dial to speak to someone or there is a text number you can use to chat.  There is also a TTY number if that is a need.  You can also either dial 911 or go the nearest emergency room or VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: Fantastic. Now for VA disability. What conditions are these benefits intended to cover?"}
{"id": "superseg_train_4943", "dialogue": "user: Please, I need some info about VA disability compensation for PTSD.[NEWLINE]agent: Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.Most people have some stress reactions after trauma.But if the reactions do not disappear over time or interrupt your life, you may have posttraumatic stress disorder PTSD.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered by this compensation?[NEWLINE]agent: Just veterans.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding eligibility for VA disability compensation, what requirements do I have to meet to access the benefit?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes.[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: I don't have a disability rating for my service[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What conditions are covered by these benefits?"}
{"id": "superseg_train_4944", "dialogue": "user: Hi, i need information about VA disability compensation for PTSD[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.[NEWLINE][BOUNDARY][NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: Call 911 or Go to the nearest emergency room.[NEWLINE]user: Good to know. Now, about VA disability benefits, will I be eligible for VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_4945", "dialogue": "user: I want help with PTSD matters[NEWLINE]agent: Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster. Most people have some stress reactions following trauma, but if the reactions don't go away over time or they disrupt your life you may have posttraumatic stress disorder.[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me with information?[NEWLINE]agent: We have made great progress in treating PTSD and have brought more mental health providers to VA medical centers to help give the best care to Veterans with PTSD\u00a0 You can learn about our PTSD programs[NEWLINE][BOUNDARY][NEWLINE]user: Now, for VA benefits relating to post-traumatic stress disorder; what are the sites that have benefits?[NEWLINE]agent: On this pageyou can use during and after service VA benefitsTime - sensitive VA benefits to consider when separating or retiring[NEWLINE][BOUNDARY][NEWLINE]user: If I'm a traditional or technical member of the National Guard and Reserve,[NEWLINE]agent:  you may also be eligible for some VA benefits. Find out which benefits you may qualify for and when to apply.  You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing[NEWLINE]user: If I'm a traditional or technical member of the National Guard and Reserve[NEWLINE]agent: You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing[NEWLINE][BOUNDARY][NEWLINE]user: what are the VA benefits that I can use during and after the service"}
{"id": "superseg_train_4946", "dialogue": "user: How do I get disability benefits?[NEWLINE]agent: You will need to file a disability compensation claim. Would you like to know how to file a disability compensation claim?[NEWLINE]user: In addition to when I file a disability claim, what else should I bring?[NEWLINE]agent: you will also need to complete an additional form[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well about the VA disability benefits. Is it possible for me to get it?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the temp rating I get after my surgery?[NEWLINE]agent: Yes, you may be able to get a temporary 100 % disability rating and disability compensation or benefits when recovering from a surgery, and we can help you find out more on this[NEWLINE][BOUNDARY][NEWLINE]user: can you help me get disability compensation?[NEWLINE]agent: You will need to file a claim for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: who else besides me can get covered because of my surgery?"}
{"id": "superseg_train_4947", "dialogue": "user: I want to know about VA clothing allowance[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: No[NEWLINE]agent: you may be able to get money each year to help you buy new clothes, only if you meet the conditions[NEWLINE]user: my clothing hasn't been damaged by my prosthetic, othopedic device or medicine for a skin condition[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I file a claim for disability compensation?[NEWLINE]agent: When you file a disability claim, [26] you ll also need to fill out this additional form :s   [27] An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF   [28] Bring it to the prosthetic representative at your local VA medical center.     [29] To get your yearly payment, [30] you ll need to qualify by August 1 of that year.   [31] You may be able to get more than one payment if you meet at least one of the requirements listed below.   [32] At least one of these must be true :     [33] You have more than one prosthetic or orthopedic device, [34] or     [35] You have more than one skin medicine, [36] and/or   [37] Your device or skin medicine affects more than one type of clothing[NEWLINE][BOUNDARY][NEWLINE]user: Well done. Now it's time to qualify. But what about that thing I read about Individual Unemployable?[NEWLINE]agent: You may qualify for what's called Individual Unemployability, but only if you have disability related to your service in the military, a service-connected disability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: Another question. Do I need a claim exam for VA disability compensation?[NEWLINE]agent: VA claim exam C&P exam Find out why you might need a claim exam[NEWLINE][BOUNDARY][NEWLINE]user: About disability benefits, what to do if I need a device or medication due to an injury? what is the application procedure?[NEWLINE]agent: If you need this device or skin medicine because of an injury or illness related to your military service called a service - connected condition[NEWLINE]user: Yes, I need it[NEWLINE]agent: ok, let me check[NEWLINE]user: ok"}
{"id": "superseg_train_4948", "dialogue": "user: How do I get disability benefits?[NEWLINE]agent: [23] You ll need to file a claim for disability compensation.s   [24] Find out how to file a claim for disability compensation[NEWLINE]user: What do I do when I file a disability claim?[NEWLINE]agent: When you file a disability claim, [26] you ll also need to fill out this additional form[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?[NEWLINE]agent: Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, because I happen to be one. What conditions do I need to fulfill to receive compensation?"}
{"id": "superseg_train_4949", "dialogue": "user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation.[NEWLINE]agent: you ll also need to fill out this additional form: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE]user: what else should i fill[NEWLINE]agent: Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information on VA compensation. Is it possible for me to do if I fulfill the requirements?[NEWLINE]agent:  You may be able to get compensation from VA if you suffered an added disability or your existing disability[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need you to tell me what to do. how's the payment?[NEWLINE]agent: To get your yearly payment. you ll need to qualify by August 1 of that year.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Regarding VA disability benefits, what if complications arise during surgery?[NEWLINE]agent: If Surgery resulted in serious problems, such as: not being completely healed or Surgical wounds can benefit[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out the VA benefits, if I qualify, when will I receive my money?[NEWLINE]agent: you ll receive payments between September 1 and October 31.[NEWLINE]user: what I have to take to the local VA medical center?[NEWLINE]agent: Bring it to the prosthetic representative at your local VA medical center.[NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You have more than one prosthetic or orthopedic device, ou have more than one skin medicine.[NEWLINE]user: skin medicine affects more than one type of clothing?"}
{"id": "superseg_train_4950", "dialogue": "user: hello I need information about the clothing allowance for VA[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: do not[NEWLINE]agent: Are you sure this is not the case?[NEWLINE]user: I am sure that is not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I have to obtain benefits?[NEWLINE]agent: Does your prosthetic or orthotic device or your skin medicine damage your clothes?[NEWLINE]user: no they don't harm her[NEWLINE]agent: then it is not possible to get VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Regarding individual VA unemployment due to not being able to work, what benefits could I access?[NEWLINE]agent:  You ll need to file a claim for disability compensation. you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to receive VA disability benefits if I have a disability due to my military service?"}
{"id": "superseg_train_4951", "dialogue": "user: hello I would like to know how do I get these clothing benefits?[NEWLINE]agent: To get these benefits, you must file a disability compensation claim.[NEWLINE]agent: Have you filed a disability claim?[NEWLINE]user: if I present it[NEWLINE]agent: in view of that you will also have to complete an additional form[NEWLINE]user: what I have to take to the local VA medical center?[NEWLINE]agent: Bring it to the prosthetic representative at your local VA medical center.[NEWLINE]user: And how can I get my annual payment?[NEWLINE]agent: To obtain your payment, you must qualify before August 1 of that year. y You may be able to get more than one payment if you meet at least one of the requirements[NEWLINE]user: I need more information and resources, how can I find out how disability scores are obtained?[NEWLINE]agent:  About VA disability ratingsLearn how we assign disability ratings and effective dates, and what to do after you get your rating[NEWLINE]user: Do you know about How do I get these benefits. and what requirements should i meet?[NEWLINE]agent: Do you have more than one prosthetic or orthopedic device?[NEWLINE]user: yes[NEWLINE]agent: in view of that you qualify for more than one payment[NEWLINE][BOUNDARY][NEWLINE]user: and how often can I get that subsidy?[NEWLINE]agent: You can get money each year to help you buy new clothes.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks a lot. Where can i get more information"}
{"id": "superseg_train_4952", "dialogue": "user: I want to know how to get VA clothing benefits[NEWLINE]agent: You will need to file a claim for disability compensation. We can help you find out how to file a claim for disability compensation.[NEWLINE]agent: Did you file a disability claim?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What are the requirements to get this benefit?[NEWLINE]agent: Do you have more than one prosthetic or orthopedic device?[NEWLINE]user: no I don't[NEWLINE]agent: Do you have more than one skin medicine?[NEWLINE]user: no[NEWLINE]agent: Does your device or skin medicine affect more than one type of clothing?[NEWLINE]user: No it doesn't[NEWLINE]agent: Your situation does not meet the requirements for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing ... Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a disability that isn't reported on the VA website but was induced when I was serving in the military?"}
{"id": "superseg_train_4953", "dialogue": "user: I need to know more about VA clothing allowance[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?[NEWLINE]user: Yes[NEWLINE]agent: [4] you may be able to get money each year to help you buy new clothes.s   [5] This is a disability compensation benefit known as an annual clothing allowance.s   [6] Find out if you can get this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Another query about disability benefits? Is it possible for me to receive VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet some situations describe your experience[NEWLINE]agent: Do you meet any requirements to obtain disability benefits?[NEWLINE]user: Do you meet any requirements to obtain disability benefits?[NEWLINE]agent: spent more than 21 days in a VA hospital because of a service-related disability?[NEWLINE]user: if you spend more than 21 days in a VA hospital because of a disability[NEWLINE][BOUNDARY][NEWLINE]user: how to file a claim if you were not in a VA hospital?"}
{"id": "superseg_train_4954", "dialogue": "user: how is the VA clothing allowance system[NEWLINE]agent: Has your clothing been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?[NEWLINE]user: yes[NEWLINE]agent: You can get money each year to help you buy new clothes. This is a disability compensation benefit known as an annual clothing allowance. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question. for  disability compensation. Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes i spent more than 21 days in a VA hospital[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE]user: After i got out of the hospital"}
{"id": "superseg_train_4955", "dialogue": "user: I want to know more about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]agent: Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: yes[NEWLINE]agent: [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related toA g e n.another question for you regarding XXXX. Who's covered?[NEWLINE]agent: Veteranss and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no[NEWLINE]agent:  You won't be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I have an illness caused by Agent Orange?"}
{"id": "superseg_train_4956", "dialogue": "user: Tell me about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]user: What else could you tell me?[NEWLINE]agent: If you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: No[NEWLINE]agent: You won't be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: very well. now forA g e n.One more thing for XXXX. Who's covered?[NEWLINE]agent: Veterans and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I had contact with Agent Orange?[NEWLINE][BOUNDARY][NEWLINE]user: Did you serve in the Korean Demilitarized Zone (DMZ) or near it during the Vietnam War?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.s[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_4957", "dialogue": "user: Did the military purposely use agent orange?[NEWLINE]agent: Yes, during the Vietnam War the U.S. military used agent orange to help clear aways plants and trees.[NEWLINE]agent: Did you serve in the Vietnam War or near the DMZ?[NEWLINE]user: Yes, I was in the army during the Vietnam War.[NEWLINE]agent: You may have had contact with dangerous chemical. You may be eligible to receive disability compensation and other benefits for illnesses that are believed to be caused by agent orange.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I have an unofficial symptom of Agent Orange but I think that it was due to that chemical?[NEWLINE]agent: You will need to provide scientific and medical evidence that your condition is related to agent orange or show that your symptoms started during, or got worse, because of your military service.[NEWLINE]agent: Have you filed your claim yet on this matter?[NEWLINE]user: Yes, I have already filed a claim.[NEWLINE]agent: Make sure that it included your medical record which shows your current disability and the connection between agent orange exposure and your current disability.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for getting disability benefits from the VA?[NEWLINE]agent: Do you have an illness that is believe to have been caused by exposure to agent orange?[NEWLINE]user: No, my illness isn't listed as a specific cause of Agent Orange."}
{"id": "superseg_train_4958", "dialogue": "user: who used Agent orange exposure[NEWLINE]agent: The United States Army used Agent Orange to clean plants and trees during the Vietnam War[NEWLINE]agent: Did you serve in or near the Vietnam DMZ DMZ during the Vietnam era or in certain related jobs?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You have a disease that we believe is caused by Agent Orange called a suspected disease[NEWLINE]user: yes[NEWLINE]agent: ok then yes you may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: ok what if it was served in vietnam or in or near the demilitarized zone of korea?[NEWLINE]agent: You may have had contact with this herbicide. We refer to this as a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses that we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: ok when i file the claim what else should i bring[NEWLINE]agent: You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability[NEWLINE]user: If I have a disease that is not on Agent Orange related illnesses, but I think it was caused by Agent Orange, do I need it?"}
{"id": "superseg_train_4959", "dialogue": "user: can you help me with Agent Orange exposure please?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]agent: Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can I get disability compensation?[NEWLINE]agent: you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when file my claim?[NEWLINE]agent: you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: What should medical records show?[NEWLINE]agent: [53] you 'll need to submit a medical record that shows :s     [54] You have a current disability,s [55] and   [56] There 's a connection between Agent Orange exposure and your current disability[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no"}
{"id": "superseg_train_4960", "dialogue": "user: can you tell me about Agent Orange exposure?[NEWLINE]agent: The U.S. military used Agent Orange to clear plants and trees during the Vietnam War[NEWLINE]user: what if I  served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]agent: you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when file the claim?[NEWLINE]agent: you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record[NEWLINE]user: If I have an illness we believe is caused by Agent Orange?[NEWLINE]agent: You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: if I think I may have had contact with Agent Orange or other herbicides while serving in the military?[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now, regarding herbicide exposure. I understand. So, just to be safe, I won't pay anything for this exam, right?[NEWLINE]agent: That's correct. I has no cost at all for those veterans who qualified.[NEWLINE][BOUNDARY][NEWLINE]agent: you can request a health exam.s   [72] Get an Agent Orange Registry health exams[NEWLINE][BOUNDARY][NEWLINE]user: Anything else to consider when it comes to VA disability benefits. Is it possible for me to qualify for VA disability benefits?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: yes"}
{"id": "superseg_train_4961", "dialogue": "user: Good day, sir. I've served my country in Vietnam, that I did. During my service I came into contact with that accursed agent orange. Nasty stuff. Now I'm concerned that this exposure damaged my health.[NEWLINE]agent: You're correct. The U.S. military used Agent Orange to clear plants and trees during the Vietnam War.[NEWLINE]user: Yes, I know. I've been there. Didn't I already mention that I served in Vietnam?[NEWLINE]agent: Then you may have had contact with this herbicide. We refer to this as having a presumption of contact. Here you can find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me then, which conditions do I need to meet to get disability benefits from VA?[NEWLINE]agent: Do you have an illness that you believe is caused by Agent Orange, called a presumptive disease?[NEWLINE]user: Yes, I do. That's why I'm here.[NEWLINE]agent: In that case you may be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: So if I had contact with agent orange, I should qualify for the benefit, right?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about that?[NEWLINE]agent: You can, for example, review the Veterans compensation benefits rate tables.[NEWLINE]agent: Do you think you may have had contact with Agent Orange or other herbicides while serving in the military then?"}
{"id": "superseg_train_4962", "dialogue": "user: Good evening. I have some questions linked to agent orange exposure.[NEWLINE]agent: Of course. As you might already know, the U.S. military used Agent Orange to clear plants and trees during the Vietnam War.[NEWLINE]agent: Have you served  in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?[NEWLINE]user: No. I have served my country, God bless America, but I haven't been in Vietnam or Korea.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to file my claim?[NEWLINE]agent: To file a claim, you'll need to submit a medical record that shows that you have a current disability and that there's a connection between Agent Orange exposure and your current disability.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But tell me, what if I have an illness that is connected to Agent Orange?[NEWLINE]agent: In that case, you won't need to show that the problem started during or got worse because of your military service. This is because we believe that certain illnesses are the result of exposure to herbicides. We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered for that?[NEWLINE]agent: Both Veterans and qualified dependents are covered.[NEWLINE][BOUNDARY][NEWLINE]user: Well, makes sense. What conditions do I need to fulfill to get disability benefits from VA?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: No, none that I know of."}
{"id": "superseg_train_4963", "dialogue": "user: tell me about VR&E Self-Employment track please?[NEWLINE]agent: Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: yes[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: yes[NEWLINE]agent: Your service - connected disability makes it hard for you to prepare for, obtain, and maintain suitable employment a job that doesn t make your disability worse, is stable, and matches your abilities, aptitudes, and interests?[NEWLINE]user: no[NEWLINE]agent: you don't meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: but I want the VR&E Self-Employment track[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?"}
{"id": "superseg_train_4964", "dialogue": "user: Can the VR&E self-employment track help me to start my own business?[NEWLINE]agent: Are you a service member or veteran with a service-related disability?[NEWLINE]user: No, my disability isn't related to my time in the service.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there conditions on whether the VR&E will help me start my own business?[NEWLINE]agent: You may be eligible for help if you're a service member or veteran with a service-connected disability and meet a set of requirements.[NEWLINE]agent: Do you have a handicap from your service-connected disability that makes it hard for you to maintain employment?[NEWLINE]user: Yes, I was injured during my time of service.[NEWLINE]agent: Does this injury act as a cause of employment barrier?[NEWLINE]user: Yes, I have injuries that employment duties would worsen.[NEWLINE]agent: Are you currently enrolled in the VR&E?[NEWLINE]user: Yes, I have already enrolled in the VR&E program.[NEWLINE]agent: Have you had trouble maintaining employment due to your service-related injuries?[NEWLINE]user: No, I can do the job but it worsens my injuries.[NEWLINE]agent: Under these conditions you would not be eligible for help in starting your own business.[NEWLINE]user: I see. Another question on VR&E eligibility, do I have to be a veteran to qualify for VR&E benefits?[NEWLINE]agent: Yes, you must be a veteran to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for VR&E benefits. How do I get these benefits?"}
{"id": "superseg_train_4965", "dialogue": "user: If I have a disability due to the VR&E Self-Employment Pathway, how can you help me?[NEWLINE]agent: If you are a service member or veteran with a service-related disability and a job barrier who have a strong desire, skills, and drive to run a successful business[NEWLINE]user: no i'm not a disabled veteran service member[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how can i use vocational rehabilitation[NEWLINE]agent: You may be interested in vocational rehabilitation and employment VR&E Self - Job Tracking. Find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through VR&E Self-Employment?[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability, and you meet all of the requirements listed below[NEWLINE]agent: you must answer truthfully[NEWLINE]user: ok tell me the questions[NEWLINE]agent: You have a job or disability barrier[NEWLINE]user: yes[NEWLINE]agent: You are enrolled in VR&E[NEWLINE]user: not"}
{"id": "superseg_train_4966", "dialogue": "user: I would like to know about VR&E Self-Employment track[NEWLINE]agent: Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.s   [4] Find out if you can get help starting your own business[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability,s [7] and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get through the VR&E Self-Employment track?[NEWLINE]agent: Coordination services and help with developing a proposed business plansAnalysis of your business conceptsTraining in small - business operations, marketing, and finances[NEWLINE]agent: do you want to know what to do after you develop your business plan?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for these benefits?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: no"}
{"id": "superseg_train_4967", "dialogue": "user: Hello there, I have a bunch of questions about the VR&E Self-Employment track.[NEWLINE]agent: Are you a service member or Veteran with a service-connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?[NEWLINE]user: No, I am not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I was?[NEWLINE]agent: Then you may be interested in the Vocational Rehabilitation and Employment VR&E Self-Employment track. We could help you find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: Well, actually that's what I was hoping. I wanted to start my own business, a small store back in my hometown and hoped that the VR&E Self-Employment track could help. Can you somehow support me?[NEWLINE]agent: Yes, you may be eligible for these benefits if you're a service member or Veteran with a service-connected disability, and you meet all of the requirements.[NEWLINE]user: So what are these requirements you were talking about?[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: Yes, I have a handicap.[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: No. I've been thinking about that, but I haven't enrolled in VR&E yet."}
{"id": "superseg_train_4968", "dialogue": "user: has information about the VR&E Track[NEWLINE]agent: Are you a service member or veteran with a service related disability?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through VR&E Self-Employment?[NEWLINE]agent: You may be eligible for these benefits if you become a service member or veteran with a service - connected disability.[NEWLINE]user: Well, actually that's what I was hoping. I wanted to start my own business, a small store back in my hometown and hoped that the VR&E Self-Employment track could help. Can you somehow support me?[NEWLINE]agent: Yes, you may be eligible for these benefits if you're a service member or Veteran with a service-connected disability, and you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure after applying for VR&E benefits?[NEWLINE]agent: If you are able to get the benefit you are seeking, you will work with a Vocational Rehabilitation Counselor.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E self-employment program? What requirements must I meet to qualify?[NEWLINE]agent: Do you have a job or disability barrier?[NEWLINE]user: Yes[NEWLINE]agent: Are you enrolled in VR&E?[NEWLINE]user: Yes[NEWLINE]agent: Does your service-related disability make it difficult for you to prepare for, obtain, and maintain suitable employment, a job that does not worsen your disability, is stable, and matches your skills, abilities, and interests?[NEWLINE]user: Yes"}
{"id": "superseg_train_4969", "dialogue": "user: hi i need help about VR&E track[NEWLINE]agent: Are you a service member or veteran with a service related disability?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What steps must I take to apply for VA disability?[NEWLINE]agent: Follow these steps to apply: First Sign in to your eBenefits account.[NEWLINE][BOUNDARY][NEWLINE]user: I have a different question. What if I'm a military member who hasn't yet been diagnosed with a service-connected disability?[NEWLINE]agent: You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE][BOUNDARY][NEWLINE]user: How can I become eligible for these benefits?[NEWLINE]agent: You may be eligible for these benefits if you become a service member or veteran with a service - connected disability, and meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: very good, in the face of professional and work assistance, can I find out if I am eligible for vocational rehabilitation?[NEWLINE]agent: If you have a service-connected disability that prevents you from working, then you can find out if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I'm really interested in learning more about Coordination programs. What are the advantages of working for VR&E Self-Employment?[NEWLINE]agent: we offer-Coordination services and help to develop a proposed business plan.\u00a0 -Analysis of your business concept-Training in small business operations, marketing and finance[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a job or disability barrier?[NEWLINE]user: do not"}
{"id": "superseg_train_4970", "dialogue": "user: I want help with employment[NEWLINE]agent: Are you a service member or Veteran with a service-connected disability?[NEWLINE]user: I'm a veteran[NEWLINE]agent: You might be interested in the Vocational Rehabilitation and Employment Self-Employment track. I can help you find out if you can get help starting your own business.[NEWLINE][BOUNDARY][NEWLINE]user: How can I  get help starting my own business through the Self-Employment track?[NEWLINE]agent: You may be eligible for these benefits if you are a service member or Veteran with a service-connected disability and you meet certain requirements[NEWLINE]agent: Would you like to know what the requirements are?[NEWLINE]user: yes I would[NEWLINE]agent: Do you have an employment barrier or handicap?[NEWLINE]user: no I don't[NEWLINE]agent: I'm sorry but you are not eligible[NEWLINE][BOUNDARY][NEWLINE]user: if I get a disability claim for being handicap I can get help?[NEWLINE]agent: Yes, if you meet the requirements the VR&E Self-Employment track can help you start your own business.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of help would it be?"}
{"id": "superseg_train_4971", "dialogue": "user: VR&E Self-Employment track[NEWLINE]agent: If you re a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business[NEWLINE]user: yes[NEWLINE]agent: you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help starting my own business through the VR&E Self-Employment track?[NEWLINE]agent: You have an employment barrier or handicap[NEWLINE]user: NO[NEWLINE]agent: you meet all of the requirements[NEWLINE]user: tell me more[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability[NEWLINE][BOUNDARY][NEWLINE]user: i am readdy to apply"}
{"id": "superseg_train_4972", "dialogue": "user: What exactly is Veterans mortgage life insurance?[NEWLINE]agent: Veterans mortgage life insurance offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who made a home that fits their needs.[NEWLINE][BOUNDARY][NEWLINE]user: What are the important details i need to learn about VMLI?[NEWLINE]agent: You really should know that the money will be paid directly to the bank or other lender that holds you mortgage and not to a life insurance beneficiary chosen to get the money when you die, the amount of coverage will equal the amount you still owe on your mortgage but will never be more than $200,000, and VMLI is a decreasing - term insurance.[NEWLINE][BOUNDARY][NEWLINE]user: One question, what is the estimated time that I should apply for my benefits if my military period ends soon?[NEWLINE]agent: you ll need to get new coverage quickly.  In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Do you have mortgage insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability, get mortgage protection insurance for a home that s been adapted to meet your needs.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent: Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to injury or illness caused or made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military[NEWLINE]agent: Your military shift is over soon?[NEWLINE]user: yes"}
{"id": "superseg_train_4973", "dialogue": "user: offered by Veterans Mortgage Life Insurance[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to families of veterans with serious service-related disabilities who have adapted a home to meet their needs. Find out if you qualify and how to apply for and manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: You may be able to get VMLI if you meet all the requirements[NEWLINE]user: On this page, I have another query. What options do I have?[NEWLINE]agent: Get VA life insurancesManage your policy and benefit and More information and resources[NEWLINE][BOUNDARY][NEWLINE]user: Can I get and download forms?[NEWLINE]agent: Yes you can download the forms you need to apply for and manage your life insurance benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What is VA life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.Explore your options, manage your policy, and file claims to get the insurance benefits you 've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Are there other VA benefits and services available?"}
{"id": "superseg_train_4974", "dialogue": "user: Could you give me information about Veterans Mortgage Life Insurance (VMLI)[NEWLINE]agent: Of course, VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.[NEWLINE][BOUNDARY][NEWLINE]user: I understand and Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: Do you have a serious disability that we have concluded was caused or made worse by your service?[NEWLINE]user: do not[NEWLINE]agent: No You may be able to get VMLI because you don't meet all the requirements. I'm sorry[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I already have a SAH grant?[NEWLINE]agent: If you already have a SAH grant, ask your agent about VMLI.[NEWLINE]user: Regarding Veterans Group Life Insurance (VGLI), what fees do I have to pay for benefits?[NEWLINE]agent: The VGLI premium rates are based on your age and the amount of insurance coverage you want.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can I apply using a fax? It's not that common nowadays."}
{"id": "superseg_train_4975", "dialogue": "user: Can you tell me about Veterans Mortgage Life Insurance?[NEWLINE]agent: Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs[NEWLINE][BOUNDARY][NEWLINE]user: How much will I pay for these benefits?[NEWLINE]agent: Your VMLI premium will be based on all of these factors :s     [44] Your age,s [45] and     [46] The current balance of your mortgage loan,s [47] and     [48] How many more mortgage payments you need to make to pay off your mortgage, [49] and   [50] The amount of VMLI coverage you need[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the options for VA life insurance? Is it possible for me to get S - DVI Disabled Veterans Insurance?[NEWLINE]agent:  Service - Disabled Veterans Insurance S - DVI If you re disabled because of an injury or illness caused or made worse by your active service, continue your life insurance beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which life insurance program I m eligible for?[NEWLINE]agent:  Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury[NEWLINE]user: if I am disabled due to an injury made worse by my active duty[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military.[NEWLINE]agent: If you finish my military shift soon[NEWLINE]user: yes that's my case"}
{"id": "superseg_train_4976", "dialogue": "user: what can you tell me about VMLI?[NEWLINE]agent: [2] Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs.s   [3] Find out if you qualify and how to apply and manage your coverage[NEWLINE]user: Am I eligible for Veterans Mortgage Life Insurance?[NEWLINE]agent: We'll help you find out if you qualify and how to apply and manage your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'm still curious about VA life insurance. What do you tell me about getting an insurance policy?[NEWLINE]agent: The insurance you'll receive or you can apply depends on which do you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: And there are more benefits?[NEWLINE]agent: Yes, there are benefits such as burial and memorial items, as the planning of a burial, order a headstone and any other memorial item you may need.[NEWLINE][BOUNDARY][NEWLINE]user: and how do I get this information?"}
{"id": "superseg_train_4977", "dialogue": "user: Hello there. I need to know more about the mortgage life insurance for veterans.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Do I qualify for that insurance?[NEWLINE]agent: You may be able to get VMLI if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I do qualify, I apply for it, get accepted. Then I decide to move. Do I need to report this to keep my coverage?[NEWLINE]agent: In that case, you'll need to let us know if you move or transfer your mortgage from one lender to another.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for this insurance?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: No, none of that.[NEWLINE]agent: Then you can't get VMLI. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I can say about the VA's life insurance options? Could you possibly tell me about another life insurance option?"}
{"id": "superseg_train_4978", "dialogue": "user: Hello, hope you are in good health. I need information about the mortgage life insurance for veterans.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance, VMLI, offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds great. How do I know if I qualify?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Have you received a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: Yes, I recently installed a ramp at my porch with that money. Needed it for my wheelchair.[NEWLINE]agent: Do you have the title of the home?[NEWLINE]user: Yes, it has been the home of our family for a generation already.[NEWLINE]agent: Do you have a mortgage on the home?[NEWLINE]user: Yes. I plan to have it paid off before I pass away, so my son doesn't have to worry too much about that.[NEWLINE]agent: Are you under 70 years old?[NEWLINE]user: No, I wish I was. I've turned 76 years old this April.[NEWLINE]agent: In that case I'm afraid that you can't get VMLI. Sorry.[NEWLINE]user: Another thing, I really can't get the VMLI anyway?. What do I do if I have a VGLI life insurance policy?[NEWLINE]agent: If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America[NEWLINE][BOUNDARY][NEWLINE]user: I would like to inquire about Traumatic Injury Protection.  How do I file a claim for this protection if I was covered by SGLI?"}
{"id": "superseg_train_4979", "dialogue": "user: Good day. I want to learn about the mortgage life insurance for veterans, would be a great help for me.[NEWLINE]agent: Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.[NEWLINE][BOUNDARY][NEWLINE]user: So, I'm sure there are conditions I need to meet to qualify. Right? Can you tell me what I need to do to qualify?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: Yes, you can say that. Lost both of my legs.[NEWLINE]agent: Did you receive a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?[NEWLINE]user: Yes, I got a grant to install a stair lift.[NEWLINE]agent: Do you have the title of the home?[NEWLINE]user: Yes, I hold the title. I literally worked, sweated and bled for it.[NEWLINE]agent: Do you have a mortgage on the home?[NEWLINE]user: Yes. I wasn't born a king, like I said, I had to work for it all and I did.[NEWLINE]agent: Are you under 70 years old?[NEWLINE]user: No, I wish I was. I'm 82, can you believe that? I barely can believe it myself.[NEWLINE]agent: Unfortunately you can't get VMLI then. I'm sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else to consider when it comes to VA life insurance options? Is there any safeguarding against traumatic injuries?[NEWLINE]agent: TSGLI Get short-term financial support to help you recover from a serious injury.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other VA benefits or programs available, in addition to life insurance?"}
{"id": "superseg_train_4980", "dialogue": "user: Are housebound benefits added on top of my monthly VA pension?[NEWLINE]agent: Yes, these payments are added monthly to the amount of your VA pension for qualified veterans and survivors.[NEWLINE]user: Can you help me to see if I qualify for a housebound allowance?[NEWLINE]agent: Yes, we can help you see if you qualify for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask a follow-up question about the VA Pension Application? Are there any other options, besides using the computer to submit my application?[NEWLINE]agent: Yes, you can mail or fax your VA Pension Application.[NEWLINE][BOUNDARY][NEWLINE]user: Are there eligibility conditions for qualifying for VA Pension benefits?[NEWLINE]agent: Yes, you must qualify to receive these benefits.[NEWLINE]user: Am I able to complete my VA Form 21P-527EZ form online?[NEWLINE]agent: Yes, this application can be completed online.[NEWLINE]user: Can children be on this program as well or is it only for surviving spouses?"}
{"id": "superseg_train_4981", "dialogue": "user: What is VA Aid and Attendance benefits and housebound allowance used for?[NEWLINE]agent: VA Aidi and Attendance or Housebound benefits provides a monthly payment on top of the amount of your monthly VA pension for qualified Veterans and survivors.[NEWLINE]user: If I need help with daily activities or am housebound will the aid help?[NEWLINE]agent: First you have to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How will I be qualified for VA Aid if i get a pension?[NEWLINE]agent: You can be eligible for other benefits as well.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I find details about pension rates?[NEWLINE]agent: Protected Pension Rates See Protected Pension Rates for Section 306 and VA Disability and Death Pension Benefits from the previous law.[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for this benefit?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4982", "dialogue": "user: How VA Assistance and Home Assistance and Subsidy Benefits Help[NEWLINE]agent:  VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]user: If I need help with daily activities, or am I confined at home?[NEWLINE]agent: find out if you qualify[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You may be eligible for this benefit. s\u00a0 At least one of these must be true[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about resources. Is there any other way for me to send my application than through the computer?[NEWLINE]agent: Yes, you can mail or fax your VA Pension Application.[NEWLINE][BOUNDARY][NEWLINE]user: Are there eligibility conditions for qualifying for VA Pension benefits?[NEWLINE]agent: Yes, you must qualify to receive these benefits.[NEWLINE]user: Am I able to complete my VA Form 21P-527EZ form online?[NEWLINE]agent: Yes, this application can be completed online.[NEWLINE]user: Can children be on this program as well or is it only for surviving spouses?"}
{"id": "superseg_train_4983", "dialogue": "user: Hello, would you like more information about VA Assistance and benefits of assistance and subsidy at home?[NEWLINE]agent: VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.[NEWLINE]user: and enter these benefits who are confined to their homes?[NEWLINE]agent: yes. and you can find out if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?[NEWLINE]user: yes[NEWLINE]agent: so if you may be eligible for this benefit.[NEWLINE]user: I am also interested in the subject of the VA pension, how can I qualify and obtain these benefits?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4984", "dialogue": "user: can you give me information about VA Assistance and home assistance and subsidy benefits[NEWLINE]agent: Clear. VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors[NEWLINE]user: If I am a disabled person who needs help with daily activities, or is confined to her home, do I qualify for the benefit?[NEWLINE]agent: if you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for VA help and assistance or homebound benefits as a veteran or survivor?[NEWLINE]agent: do you get a VA pension?[NEWLINE]user: yes[NEWLINE]agent: This is one of the requirements to be eligible for this benefit.[NEWLINE]user: I read that if you were the son of a deceased veteran you could be eligible but to the point. Who can be eligible for this benefit?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4985", "dialogue": "user: can you give me VA Assistance information and home assistance and subsidy benefits[NEWLINE]agent:  VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]agent: If I need help with daily activities, or I'm confined at home[NEWLINE]user: no it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in a nursing home?[NEWLINE]agent:  you ll also need to fill out a Request for Nursing Home Information in Connection with Claim for Aid and Attendance VA Form 21 - 0779.s Download VA Form 21 - 0779 PDF[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about the pension rates, how can I get information?[NEWLINE]agent: Protected Pension Rates See Protected Pension Rates for Section 306 and VA Disability and Death Pension Benefits from the previous law.[NEWLINE][BOUNDARY][NEWLINE]user: Who may be eligible for this benefit?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4986", "dialogue": "user: can you tell me about VA Aid and Attendance benefits and Housebound allowance?[NEWLINE]agent: VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors[NEWLINE]user: what if I need help with daily activities or my housebound?[NEWLINE]agent: find out if you qualify[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA Aid and Attendance or Housebound benefits as a Veteran or survivor?[NEWLINE]agent: You need another person to help you perform daily activities, like bathing, feeding, and dressing[NEWLINE]user: yes[NEWLINE]agent: then you are eligible for this benefit[NEWLINE]user: Regarding for Applying VA pension benefits, who will be eligible for this financial assistance?[NEWLINE]agent: VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.[NEWLINE]user: must the veteran be deceased?"}
{"id": "superseg_train_4987", "dialogue": "user: What is VA assistance and home assistance and subsidy benefits?[NEWLINE]agent: is one that provides monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors[NEWLINE]agent: Do you need help with daily activities?[NEWLINE]user: yes i need help with my daily activities[NEWLINE]agent: ok you qualify[NEWLINE][BOUNDARY][NEWLINE]user: I also need you to help me facilitate the process as I really need it. I need help for my parents because they are working on the fafsa form.[NEWLINE]agent: You have to prove evidence that meets our requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Should I fill out a Nursing Home Information Request?[NEWLINE]agent: Yes, you will need to complete a Nursing Home Request for Information regarding the Assistance and Assistance Request Form[NEWLINE][BOUNDARY][NEWLINE]user: is there any other requirement?[NEWLINE]agent: if you meet a single requirement it is enough[NEWLINE]user: Do I have to meet any requirement to have VA assistance?[NEWLINE]agent: yes, you need someone else to help you carry out daily activities, such as bathing, feeding and dressing[NEWLINE]user: ok, if I have another person who helps me to carry out daily activities, like bathing, feeding and dressing.[NEWLINE]agent: ok you may be eligible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What form should I complete for a nursing home information request?[NEWLINE]agent: you must download form VA 21 - 0779 PDf[NEWLINE]user: What to do if I am in a nursing home?[NEWLINE]agent: You must complete a Nursing Home Information Request regarding the Assistance and Assistance Request Form[NEWLINE][BOUNDARY][NEWLINE]user: how to be eligible for this benefit?"}
{"id": "superseg_train_4988", "dialogue": "user: Hello, I would like to know if there is something that makes me more likely to obtain these benefits?[NEWLINE]agent: Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]agent: Would you like to know what requirements you must meet?[NEWLINE]user: yes I would like it[NEWLINE]agent: Do you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: no i don't enjoy that payment[NEWLINE]agent: Were you discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged because of a disability that worsened your duty?[NEWLINE]user: it's not the case either[NEWLINE]agent: Are you a recently decommissioned combat veteran?[NEWLINE]user: if I have been recently unsubscribed[NEWLINE]agent: excellent, you qualify for improved eligibility status, which means you will be placed in a higher priority group[NEWLINE]user: Okay, that's it. I'm still interested in learning more about VA disability compensation. Who is this initiative aimed at?[NEWLINE]agent: Veterans and qualified dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information about copays for health care?"}
{"id": "superseg_train_4989", "dialogue": "user: Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits if you meet at least one of the requirements listed below.[NEWLINE]user: ok what are the requirements?[NEWLINE]agent: Receive VA financial compensation payments for a service - disability related[NEWLINE]user: yes[NEWLINE]agent: if you may qualify for improved eligibility status[NEWLINE][BOUNDARY][NEWLINE]user: thank you but if you entered active duty after October 16, 1981[NEWLINE]agent: You must have completed 24 continuous months or the entire period for which you were called to active duty, unless any of the descriptions below are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a question about not being able to sign my name on the application and having to sign it in a different way, could you assist me?[NEWLINE]agent: You can sign with an X, but 2 people you know must witness your signature. They\u2019ll also need to sign and print their names on the form.[NEWLINE][BOUNDARY][NEWLINE]user: what form does someone need if they want to apply for extended care services?[NEWLINE]agent: You will need to Download VA Form 10-10EC[NEWLINE][BOUNDARY][NEWLINE]user: Can someone help me apply?"}
{"id": "superseg_train_4990", "dialogue": "user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: Yes You may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]user: which are the requirements?[NEWLINE]agent: Receive financial compensation payments from VA for a service - connected disability[NEWLINE]user: not[NEWLINE]agent: Were discharged for a disability resulting from something that happened to you in the line of duty[NEWLINE]user: not[NEWLINE]agent: Were discharged for a disability that got worse in the line of duty[NEWLINE]user: yes[NEWLINE]agent: If possible you qualify for improved eligibility status, which means you will be placed in a higher priority group.[NEWLINE]user: Could you give me some info? I have a few more inquiries. What resources can I use to learn more?[NEWLINE]agent: Contact your local VA medical center or clinic and ask for  The enrollment coordinator[NEWLINE][BOUNDARY][NEWLINE]user: What would the necessary procedure be if I should lose my card and I am receiving treatment in a medical center that is not the one that I would normally use?"}
{"id": "superseg_train_4991", "dialogue": "user: Hi. I would like to know about Eligibility for VA health care[NEWLINE]agent: we can help you find out if you can get VA health care as a Veteran[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements[NEWLINE]agent: At least one of these must be true...[NEWLINE]user: ok[NEWLINE]agent: You receive financial compensation payments from VA for a service - connected disability?[NEWLINE]user: no[NEWLINE]agent: You were discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: yes[NEWLINE]agent: You qualify for enhanced eligibility status meaning you ll be placed in a higher priority group[NEWLINE][BOUNDARY][NEWLINE]user: Now it's time for me to submit my application. What if I've applied for a Veteran's Administration pension or disability benefits?[NEWLINE]agent: You can check the status of those claims and others online.[NEWLINE][BOUNDARY][NEWLINE]user: I want to learn more about VA pension and disability insurance, and are there any non-medical programs I can receive assistance with?"}
{"id": "superseg_train_4992", "dialogue": "user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: [23] Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements listed below.[NEWLINE]user: are there any requirements?[NEWLINE]agent: Yes.You:Receive financial compensation payments from VA for a service - connected disability?[NEWLINE]user: no[NEWLINE]agent: Were discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: yes[NEWLINE]agent: You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits since you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I see. That kind of information is always useful. So, if i'm enrolled in one of those, ma i have health coverage then?[NEWLINE]agent: That's correct. If you're in one of those programs, effectively you have coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Good, good. Oh, i heard the other day that you don't have to pay any penalties for not having health insurance anymore. Is that right?"}
{"id": "superseg_train_4993", "dialogue": "user: Hey, I was wondering how I can increase my chance to get benefits. Care to explain?[NEWLINE]agent: Of course. You may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits, if you meet at least one of the requirements.[NEWLINE]user: Would you be so kind and tell me the requirements?[NEWLINE]agent: Do you currently receive financial compensation payments from VA for a service-connected disability?[NEWLINE]user: Nope. I don't receive any payments right now.[NEWLINE]agent: Have you been discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: Yes, I have been discharged after I was recently crippled during a combat mission.[NEWLINE]agent: Then you may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I've served this country since 1979. I did more than my duty, sure you can do something for me now, am I right?[NEWLINE]agent: Of course. If you served prior to September 7, 1980, you will qualify for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: One more question for enhanced eligibility status qualification. Is there a manual for me to read?"}
{"id": "superseg_train_4994", "dialogue": "user: hi i need help about Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]agent: Do you know what requirements you need to meet?[NEWLINE]user: if some[NEWLINE]agent: Did you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged for a disability resulting from something that happened to you in the line of duty?[NEWLINE]user: do not[NEWLINE]agent: Were you discharged because of a disability that worsened your duty?[NEWLINE]user: do not[NEWLINE]agent: Are you a recently decommissioned combat veteran?[NEWLINE]user: Yes[NEWLINE]agent: very well then yes you may qualify for an improved eligibility status[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about CHAMPVA benefits. Is it possible for me to get health insurance by CHAMPVA?[NEWLINE]agent: Yes, but you can only get health care through CHAMPVA if you don't qualify for TRICARE[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question on VA claims. So... would my personal details be secure if I use this tool?"}
{"id": "superseg_train_4995", "dialogue": "user: hi i need help about Is there anything that makes me more likely to get these benefits?[NEWLINE]agent: Yes. You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you receive VA financial compensation payments for a service - disability related?[NEWLINE]user: Yes[NEWLINE]agent: Yes You may qualify as you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Regarding my Veteran Health Identification Card (VHIC).So, what do I do now that I've reported my card is missing?[NEWLINE]agent: You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.[NEWLINE]agent: Have you changed your medical center since getting your original card?[NEWLINE]user: No, I'm still at the same center as before.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?[NEWLINE]agent: Of course. Simply call TTY: 711.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?"}
{"id": "superseg_train_4996", "dialogue": "user: Hi. Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: What are the requirements?[NEWLINE]agent: Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent: Are a former prisoner of war POW?[NEWLINE]user: yes[NEWLINE]agent: We'll cover the cost of your eyeglasses then[NEWLINE]user: Another question now regarding VA Care Team, will they contact me to talk about my care?[NEWLINE]agent: Yes, together you'll coordinate your care. Team members will meet often to talk with you and each other about your progress and goals. And they'll coordinate any care you may need from specialists outside the team.[NEWLINE][BOUNDARY][NEWLINE]user: I get that, but who will be part of that team?[NEWLINE]agent: Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm enrolled in health care for veterans?"}
{"id": "superseg_train_4997", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We ll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: what requirements?[NEWLINE]agent:  We ll cover the cost of your eyeglasses if you meet at least one of the requirements listed below[NEWLINE]user: Do you have any experience with VA health care? What are the conditions under which you'd like to gain access?[NEWLINE]agent: Are you signed up for VA medical care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: Do you need a specific service to help you with your continuous treatment and personal care?[NEWLINE]user: No, you do not need a specific service[NEWLINE]agent: given your answers, we find you are not eligible[NEWLINE]user: Where do I contact to access their services?"}
{"id": "superseg_train_4998", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of our requirements[NEWLINE]user: what if i need more information?[NEWLINE]agent: contact the prosthetic representative at your nearest VA medical center or clinic.s   [42] Find a VA health facility near you[NEWLINE][BOUNDARY][NEWLINE]user: Could you please provide me with additional information and resources on the subject of VA health care?[NEWLINE]agent: Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more?[NEWLINE]user: Yes[NEWLINE]agent: Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And among your free medical care, is there dental care?[NEWLINE]agent: of course in some cases we offer free limited dental care.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me your social networks to be aware of the new instructions you provide?"}
{"id": "superseg_train_4999", "dialogue": "user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We'll cover the cost of your eyeglasses if you meet at least one of the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: You:Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent: Are a former prisoner of war POW?[NEWLINE]user: no[NEWLINE]agent: Were awarded a Purple Heart?[NEWLINE]user: no[NEWLINE]agent: Receive benefits under Title 38 United States Code U.S.C?[NEWLINE]user: no[NEWLINE]agent: Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?[NEWLINE]user: yes[NEWLINE]agent: We'll cover the cost of your eyeglasses then[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about health insurance coverage that is required by law. Is there any way to get more information about priority groups?[NEWLINE]agent: Yes, you can learn more about the priority groups on the site.[NEWLINE][BOUNDARY][NEWLINE]user: Well done. I'd like to know what documents and information do I need to apply. Where should I go to hand in my application?"}
{"id": "superseg_train_5000", "dialogue": "user: Hey, I need to know if VA will pay for my glasses.[NEWLINE]agent: Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.[NEWLINE]user: Where can I find more information about all this?[NEWLINE]agent: You could contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you on what are the ways in applying for a SAH, SHA or TRA grant if I don't have a DS logon account?[NEWLINE]agent: you can register for one on the site[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I'm eligible for a disability housing grant and how to apply?[NEWLINE]agent: We can give you all the information you need[NEWLINE][BOUNDARY][NEWLINE]user: What If I qualify for but don't receive a grant in 2019 because the cap was reached?[NEWLINE]agent: [20] you may be able to use this benefit in FY 2020 or future years if the law continues to give us the authority to offer these grants and we don t go beyond the new FY cap.s     [21] For FY 2019, [22] you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE]user: What does Qualifying service - connected disabilities include?[NEWLINE]agent: [13] The loss or loss of use of more than one limbs   [14] The loss or loss of use of a lower leg along with the residuals lasting effects of an organic natural disease or injury[NEWLINE][BOUNDARY][NEWLINE]user: How can I be able to get an SHA grant if I'm using the grant money to buy, build or change my permanent home?[NEWLINE]agent: You or a family member own or will own the home?[NEWLINE]user: no"}
{"id": "superseg_train_5001", "dialogue": "user: Good evening. I would like to know if VA covers my glasses.[NEWLINE]agent: Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.[NEWLINE]user: What are those requirements?[NEWLINE]agent: Do you have a compensable service-connected disability a disability linked to your military service for which you're receiving VA disability payments?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case we'll cover the cost of your eyeglasses.[NEWLINE]user: Sounds great. And what kind of issues would qualify me for that? I'm asking for my brother.[NEWLINE]agent: To qualify, you must have vision problems caused by an illness or the treatment of an illness for which you're receiving VA care, like a stroke, for example.[NEWLINE]user: Ah. Where can I find more information about that?[NEWLINE]agent: Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: One last thing, to know how I access these services, who can I talk to or what number can I contact?"}
{"id": "superseg_train_5002", "dialogue": "user: Hi, I need to know if the VA will cover the cost of the glasses?[NEWLINE]agent: We will cover the cost of your glasses if you meet at least one of the requirements[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: with at least one of the requirements that I will present below.[NEWLINE][BOUNDARY][NEWLINE]user: Direct deposit payments, switch from paper checks to direct deposit,is also something I'd like to know. Is there a phone number I can call if I need to update my checks?[NEWLINE]agent: To cancel your direct deposit payments, switch from paper checks to direct deposit, or change the address on your paper checks you can call us at 800-827-1000, we are here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.[NEWLINE]user: is there another way to do it if I can't call?[NEWLINE]agent: You can go to your nearest VA regional office[NEWLINE][BOUNDARY][NEWLINE]user: and if I have a change of address I can do it there too?[NEWLINE]agent: Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.[NEWLINE][BOUNDARY][NEWLINE]user: what about disability rating changes, can I do things related to that on there too?[NEWLINE]agent: You may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate. We can help you find out how to add eligible dependents[NEWLINE][BOUNDARY][NEWLINE]user: Can I change info by mail too?[NEWLINE]agent: Yes, you can change your information by mail. You will have to fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  We can help you download VA Form 24 - 0296[NEWLINE]user: where do I send it when filled out?"}
{"id": "superseg_train_5003", "dialogue": "user: hi i need help about Will VA cover the cost of the glasses?[NEWLINE]agent: Gladly with the VA program We will cover the cost of your glasses if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What does this benefit cover?[NEWLINE]agent: What we will cover is your routine eye exams and preventive vision tests, such as glaucoma screenings.[NEWLINE]user: How nice to know that. and Are my routine eye exams covered by my VA health care benefits?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know who I can contact if I plan to switch to a different primary physician in my VA treatment.[NEWLINE]agent: If you want to change to a different primary care doctor, you will need to talk to your health care team leader or talk to the patient advocate at your VA medical center.[NEWLINE][BOUNDARY][NEWLINE]user: how did you choose who provides care for me?[NEWLINE]agent: After you sign up for VA health care and choose your main VA location, we will assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you and your health care providers.[NEWLINE]user: what if I am too much and they can't provide what I need?"}
{"id": "superseg_train_5004", "dialogue": "user: can you help me see how I get my VA medical records online[NEWLINE]agent: of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.[NEWLINE][BOUNDARY][NEWLINE]user: will have information about VA blue button[NEWLINE][BOUNDARY][NEWLINE]user: what allows me to do that button?[NEWLINE]agent: VA Blue Button is a feature of the Health Management Portal within My HealtheVet. It allows you to view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. And what if I want to add information to my health record?[NEWLINE]agent: Simply click on Track Health in the blue navigation menu at the top of the page. You'll go to a new page where you can choose to record information like your vital signs, health history, goals, and food and exercise efforts.[NEWLINE][BOUNDARY][NEWLINE]user: I am eligible for benefits under the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: You ll qualify for this program based on your Veteran s qualifications.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about VA health facility, am I eligible to use all the functions of the VA blue button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: okay. and are you registered as a patient in a VA health center?[NEWLINE]user: no, I am not registered as a patient in a VA health center[NEWLINE]agent: Excuse me, not meeting all the requirements does not make you eligible to use all the features of the VA Blue Button[NEWLINE][BOUNDARY][NEWLINE]user: that bad. well answer another concern Once I log in, how do I get to my medical records?"}
{"id": "superseg_train_5005", "dialogue": "user: hi could you help me see how I get my VA medical records online[NEWLINE]agent: Of course, our online tools can help you view, organize, and share your VA medical records and personal health information..[NEWLINE][BOUNDARY][NEWLINE]user: What is the Blue Button VA service about?[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my mind if I want to share my information later?[NEWLINE]agent: Yes you can do it dear customer[NEWLINE][BOUNDARY][NEWLINE]user: I see, I would like to know if the VA benefit covers the cost of my glasses? What problems do I have to present to benefit from this?[NEWLINE]agent: Vision problems caused by an illness or the treatment of an illness for which you re receiving VA care, like :s   [29] Stroke[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what should I do if I change my mind and I decide to share my medical information?[NEWLINE]agent: Complete and submit Form VA 10 - 10163 Application and Permission to Participate in the Exchange of Protected Health Information. that way you can do it[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks for the information. Another question, when do you consider that a supplier is authorized?[NEWLINE]agent: When providers perform services within the scope of their license or certification, we consider them authorized.[NEWLINE][BOUNDARY][NEWLINE]user: for health-care services provided by the VA What qualifications must I fulfill in order to use the VA blue button functions?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: yes[NEWLINE]agent: Are you registered as a patient in a VA health center?[NEWLINE]user: yes"}
{"id": "superseg_train_5006", "dialogue": "user: how do i get a VA medical record online[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you are eligible and how to sign up to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]agent: you want to get the VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent:  Enrolled in VA health care[NEWLINE]user: yes[NEWLINE]agent: Registered as a patient in a VA health facility[NEWLINE]user: not[NEWLINE]agent: I'm sorry it doesn't meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Also, I wanted to learn about the VA health care program. And what I have to do after my application approved?[NEWLINE]agent: You will receive a welcome call from the VA welcoming you to the VA health care program.  They will also help you with scheduling your first doctor's appointment.[NEWLINE][BOUNDARY][NEWLINE]user: It is good to know, now regarding personal medical information, if I download something from the website, how can I protect this personal information?"}
{"id": "superseg_train_5007", "dialogue": "user: can you give me information on Get your VA medical records online[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you re eligible and how to sign in to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]user: what is va blue button[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements for that benefit am i eligible?[NEWLINE]agent: Enrolled in VA health care[NEWLINE]user: not[NEWLINE]agent: I am sorry you do not meet the requirements for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: I have to find out, what if I don't have access to VA health care? What if I had to serve in a combat zone?[NEWLINE]agent: get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, but now about VA Blue Button.  What is it and how can it assist me in managing my health care?[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record. With this tool[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another concern I have is the location of the closest emergency room. I'm not sure I'll be able to wait. Now I'm in desperate need of assistance. What will I do right now to get assistance?"}
{"id": "superseg_train_5008", "dialogue": "user: how can I get my VA medical records online?[NEWLINE]agent:  Our online tools can help you view, organize, and share your VA medical records and personal health information.s   [3] Find out if you re eligible and how to sign in to start using these tools[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know about VA Blue Button?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to know about VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is VA Blue Button, and how can it help you manage your health care?[NEWLINE]user: yes[NEWLINE]agent:  VA Blue Button is a feature of the health management portal within My HealtheVet.s   [8] It lets you view, print, save, download, and share information from your VA medical record and personal health record[NEWLINE]user: I need more information about where I will receive care, if I am not in the United States, what can I do? I do not receive help?[NEWLINE]agent: Then you'll need to sign up for Foreign Medical Program.[NEWLINE]user: Is there anything that makes me more likely to get these benefits?"}
{"id": "superseg_train_5009", "dialogue": "user: How can I get my VA medical records online?[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information.s   [3] Find out if you re eligible and how to sign in to start using these tools[NEWLINE][BOUNDARY][NEWLINE]agent: do you know about VA Blue Button?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to use all the features of VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: no[NEWLINE]agent: You are not eligible to use VA Blue Button[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about Veteran Health Identification Card, can you assist me on how to get one?[NEWLINE]agent: We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.[NEWLINE]user: you can help if it was stolen?"}
{"id": "superseg_train_5010", "dialogue": "user: Hey, can you tell me how I can see my medical records online?[NEWLINE]agent: Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information. First you should find out if you're eligible and how to sign in to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know VA Blue Button?[NEWLINE]user: Yes, I read about that.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I have to meet to qualify for VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Well, yeah. I am currently enrolled in your health care.[NEWLINE]agent: Are you registered as a patient in a VA health facility?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case, you can use all the features of this tool.[NEWLINE][BOUNDARY][NEWLINE]user: what allows me to do that button?[NEWLINE]agent: VA Blue Button is a feature of the Health Management Portal within My HealtheVet. It allows you to view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding my personal health information. Is my personal health information secure?"}
{"id": "superseg_train_5011", "dialogue": "user: Hello there, can you tell me how I view my medical records online?[NEWLINE]agent: Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about VA Blue Button?[NEWLINE][BOUNDARY][NEWLINE]user: I mean, what can VA Blue Button do to help me with my data?.[NEWLINE]agent: VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to the VA's health-care benefits I've been in war before. May this be a problem?[NEWLINE]agent: Not at all, in that case, you also will count with free private counseling, alcohol and drugs assessment, along with other support at one of our 300 community Vet centers.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the ideal way for me to gain access to my medical records? What if I try to apply anything to my medical file?[NEWLINE]agent: Simply click on Track Health in the blue navigation menu at the top of the page. You'll go to a new page where you can choose to record information like your vital signs, health history, goals, and food and exercise efforts.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?[NEWLINE]agent: You may be able to get health insurance through Civilian Health and Medical Program of the Department of Veterans Affairs or CHAMPVA; which will cover the cost of some of the health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, thanks for the information, and what requirements must I meet to qualify and access all the functions of VA Blue Button?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you registered as a patient in a VA health facility?[NEWLINE]user: Yes. I'm currently registered as a patient and treated in one."}
{"id": "superseg_train_5012", "dialogue": "user: I need to know about Agent Orange exposure in Vietnam or Korea?[NEWLINE]agent:  Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: no[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]user: yes[NEWLINE]user: what else can you tell me about it?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know information on how to file a claim for disability compensation. What are the medical requirements that I need to submit in order to be qualified in these benefits?[NEWLINE]agent: [53] you 'll need to submit a medical record that shows :s     [54] You have a current disability,s [55] and   [56] There 's a connection between Agent Orange exposure and your current disability[NEWLINE][BOUNDARY][NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: good to know, do you know the payments for medical compensation for disability? How do I benefit?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: How do I file a claim for disability compensation?[NEWLINE]agent: When you file your claim, [35] you 'll need to submit :     [36] that shows you have an Agent Orange related illness [37] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: How am I able to get disability benefits?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no"}
{"id": "superseg_train_5013", "dialogue": "user: Hi. can you help me get information about Agent Orange Exhibition in Vietnam or Korea[NEWLINE]agent: clear Did you serve in Vietnam, even aboard a ship on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I file my claim?[NEWLINE]agent: it is very easy you only have to send:shows you have an Agent Orange related illness\u00a0 A medical history[NEWLINE][BOUNDARY][NEWLINE]user: and is there anything that shows which diseases are related to the agent orange?[NEWLINE]agent: of course. You can review our lists of diseases related to Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of sample should I send to show the disease I have?[NEWLINE][BOUNDARY][NEWLINE]user: Also, for Agent Orange related illness, if I think I may have had contact with Agent Orange or other herbicides while serving in the military?[NEWLINE]agent: you can request a health exam.s   [72] Get an Agent Orange Registry health exams[NEWLINE][BOUNDARY][NEWLINE]agent: any issued by your doctor. in the medical history[NEWLINE][BOUNDARY][NEWLINE]user: Now, to obtain VA disability benefits, what requirements must I have to be able to access this benefit?[NEWLINE]agent: Do you have a disease that we believe is caused by Agent Orange?[NEWLINE]user: do not"}
{"id": "superseg_train_5014", "dialogue": "user: what can you tell me about Agent Orange exposure in Vietnam or Korea?[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: no[NEWLINE]agent: You are not able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a list of diseases related to Agent Orange?[NEWLINE]agent: YesReview our list of diseases related to Agent Orange:[43] Served aboard a vessel operating not more than 12 nautical miles seaward from the demarcation line of the waters of Vietnam and Cambodia as detailed in Public Law 116 - 23, the Blue Water Navy Vietnam Veterans Act of 2019,s [44] or   [45] Were exposed to herbicides in a location other than Vietnam or the Korean Demilitarized Zones   [46] Find out how to file a claim for disability compensations[NEWLINE][BOUNDARY][NEWLINE]user: What if I served in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: how to file the claim?[NEWLINE][BOUNDARY][NEWLINE]user: One thing about agent orange who is he?. Who is covered?[NEWLINE]agent: Veterans and Qualified dependents[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5015", "dialogue": "user: tell me about Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: no[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I served in either of these locations?[NEWLINE]agent: [5] you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.s   [6] We refer to this as having a presumption of contact.s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE]user: how can I find out if I can get disability compensation?[NEWLINE]agent: We'll help you find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: what to do when I file my claim?[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of being exposed to Agent Orange. How would I tell if I was exposed to Agent Orange?[NEWLINE]agent: [73] You may have had contact with Agent Orange if you served in any of these waysr   [74] In Vietnam or Korea Between January 9, 1962, and May 7, 1975, in Vietnam, or between September 1, 1967, and August 31, 1971, in or near the DMZs   [75] On U.S. Navy and Coast Guard ships or other vessels in or near Vietnam Between January 9, 1962, and May 7, 1975   [76] On Thailand military bases Between January 9, 1962, and May 7, 1975   [77] On C-123 airplanes Between January 9, 1962, and May 7, 1975   [78] In testing and storage areas outside of Vietnam Between 1944 and a yet - to - be - determined date[NEWLINE][BOUNDARY][NEWLINE]agent:  you 'll need to submit :s     [36] that shows you have an Agent Orange related illnesss [37] A medical record[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing about Agent Orange. Can I get disability benefits from the VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: yes"}
{"id": "superseg_train_5016", "dialogue": "user: Can you give me information about Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What is covered by insurance?[NEWLINE]agent:  Veteranos y Dependientes calificados[NEWLINE][BOUNDARY][NEWLINE]user: And if I have had contact with Agent Orange, a herbicide that the US Army. USA Did you use to clean plants and trees during the war? What do you recommend me?[NEWLINE]agent: Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for VA disability benefits?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: if you can get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?[NEWLINE][BOUNDARY][NEWLINE]user: I need to have information about what I can find in the exam?[NEWLINE]agent: You'll be asked about your history of contact with agent orange and other herbicides along your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5017", "dialogue": "user: Hello. I came in contact with agent orange and need some guidance now.[NEWLINE]agent: Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: No, I wasn't in Vietnam.[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone, during the Vietnam Era?[NEWLINE]user: No, I wasn't there.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what the conditions for disability benefits are?[NEWLINE]agent: Of course. Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: Yes, at least that is what the doctor said.[NEWLINE]agent: In that case you may be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have is Eligibility for benefits How can I learn more?[NEWLINE]agent: We have a video that can help. It is called Compensation 101.[NEWLINE][BOUNDARY][NEWLINE]user: Who can provide information to me on what medical care for volunteers involved in chemical and biological testing there is available?"}
{"id": "superseg_train_5018", "dialogue": "user: Hello? Can any of you folks tell me what to do if I got exposed to that nasty agent orange?[NEWLINE]agent: Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you serve in or near the Korean Demilitarized Zone during the Vietnam Era?[NEWLINE]user: Yes, I've been stationed in Korea. Met my wife there.[NEWLINE][BOUNDARY][NEWLINE]user: Can I somehow get disability benefits from you folks?[NEWLINE]agent: Yes, you may be able to get disability benefits if the below descriptions are true for you.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I served in Korea. Is that one of the requirements?[NEWLINE][BOUNDARY][NEWLINE]user: And who's covered for that?[NEWLINE]agent: Both Veterans and qualified dependents are covered.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes. You may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about VA disability compensation. What other requirements do I fulfill in order to qualify for disability benefits?[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you. This must be true : You have an illness we believe is caused by Agent Orange called a presumptive disease And at least one of these must also be true. You: Came into contact with Agent Orange while serving in the military, or Served in or near the DMZ for any length of time between September 1, 1967, and August 31, 1971, or Served in the Republic of Vietnam for any length of time between January 9, 1962, and May 7, 1975. This may include serving aboard a vessel on the inland waterways, or on a vessel operating not more than 12 nautical miles seaward from the demarcation line of the waters of Vietnam and Cambodia as detailed in Public Law 116 - 23, the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE]user: No, not that I know of."}
{"id": "superseg_train_5019", "dialogue": "user: can you give me details of Agent Orange exposure in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: yes[NEWLINE]user: Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.s[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: ok tell me the requirements?[NEWLINE]user: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: If you served in either of these locations[NEWLINE][BOUNDARY][NEWLINE]user: Another concern for Agent Orange exposure, who will be covered?[NEWLINE]agent: Veteranss and Qualified dependents[NEWLINE][BOUNDARY][NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.[NEWLINE][BOUNDARY][NEWLINE]user: 'I'd also like to know if Agent Orange was used in Vietnam or Korea?\u00a0 What assistance do I require in order to file my claim?[NEWLINE]agent:  You can get help from us in one of these ways :Call 800 - 827 - 1000 or TTY 800 - 877 - 8339,Go to your nearest VA regional benefit office,[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_5020", "dialogue": "user: If I can t get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements[NEWLINE]user: What are the requirements?[NEWLINE]agent: Are you signed up for VA health careApply now?[NEWLINE]user: yes[NEWLINE]agent: then you are be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE]user: But what if I enroll in your VA health care? Can I use more than one of your services?[NEWLINE]agent: Yes. In that case you may be able to use more than one service at the same time.[NEWLINE]user: Provided I sign up, what services can you offer me?[NEWLINE]agent: You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I pay for those services?"}
{"id": "superseg_train_5021", "dialogue": "user: hi i need some help if i can't get VA dental care benefits, can i get help buying dental insurance?[NEWLINE]agent: Yes You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE]user: And what requirements do I have to meet to buy it?[NEWLINE]agent: are you signed up for VA medical care?[NEWLINE]user: yes[NEWLINE]agent: since you are in compliance You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: How does dental care help?[NEWLINE]agent: dental care Relieves pain, and helps you get a job,[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know vadip? If your assessment shows that my income is still above our limits[NEWLINE]agent: Does VA verify the information I provide?[NEWLINE][BOUNDARY][NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: We ll receive your income information from the IRS and the SSA each year to confirm that you re still eligible for free VA health care. We ll contact you only if this information changes your eligibility or copay requirements[NEWLINE][BOUNDARY][NEWLINE]user: provide information for 2018"}
{"id": "superseg_train_5022", "dialogue": "user: What VA dental care benefits do I qualify for?[NEWLINE]agent: you must enter our portal Click on the statement below that best describes you to learn your benefits class and the dental benefits you may qualify for[NEWLINE]agent: want any dental care needed?[NEWLINE]user: yes[NEWLINE]agent: If you are paid 100% that does not qualify you for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What factors influence you can get VA dental care?[NEWLINE]agent: It depends on a number of factors, such as your military service history and your current health and life situation. Based on these factors, VA places you in a benefit class and gets the specific benefits assigned to that class.[NEWLINE][BOUNDARY][NEWLINE]user: Are you in a hospitalized state?[NEWLINE]agent: correct You are in: Hospitalized patient status[NEWLINE][BOUNDARY][NEWLINE]user: I'm glad to know, another question related to VA benefits, why do you require me to provide my coverage information?[NEWLINE]agent: The VA needs to bill your private health insurance for any care, supplies, or medicine we use to treat your non-service connected conditions, illnesses or injuries.[NEWLINE][BOUNDARY][NEWLINE]user: If VA doesn't offer me dental care, can you make it easier for me to buy dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You didn t receive a dishonorable discharge[NEWLINE]user: not"}
{"id": "superseg_train_5023", "dialogue": "user:  If I can t get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Will I qualify for one time dental care?[NEWLINE]agent:  All of these must be true for you : You didn t receive a dishonorable discharge[NEWLINE]user: are there any stipulations?[NEWLINE]agent: *Please note If you re being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care,  that doesn t qualify you for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get help? What if I need to use VA facilities in multiple locations? Will they keep a copy of my medical records?[NEWLINE]agent: Yes. With our electronic medical record system, your medical records will be available no matter what location you use.[NEWLINE][BOUNDARY][NEWLINE]user: I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?[NEWLINE]agent: Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.[NEWLINE]user: Can I receive health care at an urgent care clinic?"}
{"id": "superseg_train_5024", "dialogue": "user: If I can't get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below[NEWLINE]user: ok[NEWLINE]agent: Are you signed up for VA health careApply now?[NEWLINE]user: no[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: yes[NEWLINE]agent: You are able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for reduced cost through the VA. How can I get more information?[NEWLINE]agent: You can call your local VA medical center enrollment coordinator.[NEWLINE]user: What happens when I am not near any VA medical center?"}
{"id": "superseg_train_5025", "dialogue": "user: Hello, I wanted to know which dental care benefits I can use as a veteran.[NEWLINE]agent: Of course. First we need to find out your benefits class and the dental benefits you may qualify for.[NEWLINE]agent: Are you being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care?[NEWLINE]user: No, I'm not receiving any payments.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So can I apply for those benefits?[NEWLINE]agent: Yes, you can apply for benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, how do I get access to these services? What are the eligibility requirements?[NEWLINE]agent: You re signed up for VA health care[NEWLINE]user: yes[NEWLINE]agent: We conclude that you need a specific service to help with your ongoing treatment and personal care[NEWLINE]user: yes, i need a specific service[NEWLINE]agent: The service or space in the care setting is available near you[NEWLINE]user: yes i near of the facilities"}
{"id": "superseg_train_5026", "dialogue": "user: Hello. How are you doing today? I need to know which dental care benefits I qualify for, please.[NEWLINE]agent: Of course. First we need to find out your benefits class and the dental benefits you may qualify for.[NEWLINE]user: My 100 % disabling rate won't suffice?[NEWLINE]agent: Correct, that alone doesn't qualify you for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Well, what DOES qualify me for help with my dental insurance if I don't qualify for VA dental care?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, am not.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: No.[NEWLINE]agent: In that case I'm afraid that you can't buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question that I have Civilian Health and Medical Program. Can I receive health care at an urgent care clinic?"}
{"id": "superseg_train_5027", "dialogue": "user: I was wondering if I can get help with my dental insurance, becauce I can't get VA dental care benefits.[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program, VADIP, if you meet at least one of the requirements.[NEWLINE]user: And what are those requirements, if I may ask?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, I am not.[NEWLINE]agent: Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, you won't be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program then. I'm sorry.[NEWLINE]user: Good to know, also about VA medical care, what other resources and information are there that can help me?[NEWLINE]agent: We have VA health care copay rates for such things as different types of care, test, and medication online that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I would like to know about other VA benefits and services.[NEWLINE]agent: You can learn how to file a claim for disability compensation and mange your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: When I hear from the VA about my application decision, what will happen?"}
{"id": "superseg_train_5028", "dialogue": "user: hi could you help me get information about VA education benefits for survivors and dependents[NEWLINE]agent: clear you must first find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child, or the surviving spouse or child of a veteran?[NEWLINE]user: if I am the spouse of a veteran[NEWLINE]agent: If that's the case, you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, regarding changes to my GI Bill or other VA educational benefits, if I stopped going to school but have recently returned, should I inform GI Bill?[NEWLINE]agent: Yes you must inform GI Bill of this information.[NEWLINE]user: In regard to VA education benefits, I am a dependant but I do not meet the criteria as outlined. Is there anything I can do?[NEWLINE]agent: You can still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: In other words, can I get VA educational benefits through the Montgomery GI Bill?[NEWLINE]agent: Correct. You may be eligible for benefits through one of our 2 Montgomery GI Bill programs.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, with that Montgomery GI Bill show.. Am I eligible for educational benefits?[NEWLINE]agent: You may qualify for VA education benefits under Chapter 35 benefits because you are the spouse of a service member[NEWLINE]agent: do you meet the requirements?[NEWLINE]user: I think so[NEWLINE]agent: Did your husband die in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: To get the benefits you will have to explain the following. Apply for VA education benefits Chapter 35 benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Excuse me, can you repeat me in which chapter is the VA education benefits?"}
{"id": "superseg_train_5029", "dialogue": "user: please give me some info about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE]user: In addition, I need to find out about Survivors and Dependents Educational Assistance.  Would you happen to be a child or the spouse of a veteran who has passed?[NEWLINE]agent: you may be able to get help paying for school or job training through the DEA program also called Chapter[NEWLINE]user: That's helpful to hear. Do you happen to be familiar with  GI Bill program? What is the best way to find out if I am eligible for Chapter 35 benefits?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE][BOUNDARY][NEWLINE]user: Look, I'm asking on a more personal level, o.k? Anyway, let's say I'm going to do something like that but I don't attend to train for some time, what could happen?[NEWLINE]agent: Well, if you don't attend to your training, for a period of a month, then we'll prorate your housing payment for the days you train.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my dependents and survivors are eligible for VA education benefits?[NEWLINE]agent: here you can Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: yes?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: no[NEWLINE]agent: Is missing in action or was captured in the line of duty by a hostile force?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_5030", "dialogue": "user: how do i get information about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you are eligible for VA dependent and survivor education benefits, also called Chapter 35 benefits.[NEWLINE]agent: Are you a spouse or dependent child or the surviving spouse or child of a veteran?[NEWLINE]user: yes[NEWLINE]agent: in light of that you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE]user: Ok thank you, regarding the Veterans Educational Assistance Program (VEAP), by what means could I access more information to know how to apply for VEAP benefits?[NEWLINE]agent: Further information is provided through the Veterans Educational Assistance Program VEAP on the website[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know. Are you familiar with the VA education benefits? And how do I know if I am eligible for educational benefits?[NEWLINE]agent: You may qualify for VA education benefits under Chapter 35 benefits if you are the child or spouse of a service member and one of the following descriptions is true for the service member.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I'm eligible and if I can receive benefits under the Montgomery GI Bill?[NEWLINE]agent: You may be eligible for benefits through one of the two Montgomery GI Bill programs[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider when it comes to VA education benefits. What are the conditions that I must fulfill?[NEWLINE]agent: Service member: Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE]user: What if I am a dependent who does not meet the above criteria?[NEWLINE]agent: You may still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.[NEWLINE][BOUNDARY][NEWLINE]user: How good and what benefits can I get?"}
{"id": "superseg_train_5031", "dialogue": "user: can you give me information about VA education benefits for survivors and dependents[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a spouse or dependent child or the surviving spouse or child of a veteran?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE][BOUNDARY][NEWLINE]user: excellent, another question related to student benefits, could you send it by email or is it just through the website?[NEWLINE]agent: Yes you must download VA Form 22 - 1995 for Veterans and service members PDF and VA Form 22 - 5495 for dependents PDF.[NEWLINE][BOUNDARY][NEWLINE]user: What if I stopped going to school but have returned recently?[NEWLINE]agent: Yes you must inform GI Bill of this information.[NEWLINE][BOUNDARY][NEWLINE]user: What's the procedure for asking for changes to my benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: Yes I'm a veteran."}
{"id": "superseg_train_5032", "dialogue": "user: can you help me with information about VA education benefits for survivors and dependents?[NEWLINE]agent: We can help you to find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]user: what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE][BOUNDARY][NEWLINE]user: That's fantastic.  Another point to consider is what documentation and details would I need to apply?  And I'm going to mail in my application?[NEWLINE]agent: Yes, please call 888-GI-BILL-1 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET, so we can send the application form to you.[NEWLINE]agent: Would you like to know what to do after we send the application form to you?[NEWLINE]user: Yes, please.[NEWLINE]agent: After you receive the application form, you need to fill it out and mail it to the VA regional claims processing office that's in the same location as your school.[NEWLINE][BOUNDARY][NEWLINE]user: But wait. For career counseling benefits I need a different form, right?[NEWLINE]agent: Correct, you'll need to use a different application.[NEWLINE][BOUNDARY][NEWLINE]user: That's all a bit too confusing. I'm an old man. Is there a way we can do it in person?"}
{"id": "superseg_train_5033", "dialogue": "user: what can you tell me about VA education benefits for survivors and dependents?[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Am I eligible for education benefits?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask regarding this Survivors and Dependents Educational Assistance,  can you tell me if I qualify for DEA then?[NEWLINE]agent: You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]user: So what are the requirements?[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes. He's in a wheelchair.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I'm eligible now?"}
{"id": "superseg_train_5034", "dialogue": "user: what can you tell me about VA education benefits for survivors and dependents?[NEWLINE]agent: Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits[NEWLINE]user: what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]agent: you may qualify for Chapter 35 benefits or job training through a GI Bill program[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about veterans or service members. Is it necessary for me to also display my wife's information?[NEWLINE]agent: You will be required to show that person's Social Security number or VA file numbers and also Basic service history information.[NEWLINE][BOUNDARY][NEWLINE]user: Besides doing this online can I mail in the information?[NEWLINE]agent: Yes you must download VA Form 22 - 1995 for Veterans and service members PDF and VA Form 22 - 5495 for dependents PDF.[NEWLINE][BOUNDARY][NEWLINE]user: What if I stopped going to school but have returned recently?[NEWLINE]agent: Yes you must inform GI Bill of this information.[NEWLINE][BOUNDARY][NEWLINE]user: What's the procedure for asking for changes to my benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a Veteran or service member?[NEWLINE]user: Yes I'm a veteran."}
{"id": "superseg_train_5035", "dialogue": "user: Hello, can you tell me more about VA education benefits for survivors?[NEWLINE]agent: Of course, you can find out if you're eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits.[NEWLINE]agent: Are you a dependent spouse or child or the surviving spouse or child of a Veteran?[NEWLINE]user: Yes, I'm the surviving spouse of a Veteran.[NEWLINE]agent: In that case you may qualify for Chapter 35 benefits or job training through a GI Bill program.[NEWLINE]user: And what is this GI Bill Statement of Benefits for?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have any options aside from the job training through GI Bill program?[NEWLINE]agent: we have VetSuccess on Campus, which could help you transition from military to college life if that is what you are going to do[NEWLINE][BOUNDARY][NEWLINE]user: In other words, these benefits are available to surviving spouses of veterans, correct? It would be interesting to know because my sister is also a survivor.[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you eligible for education benefits?[NEWLINE]user: Yes, I should be. I've skimmed through the requirements and I seem to fulfill them all.[NEWLINE]agent: In that case you may qualify for VA education benefits or Chapter 35 benefits, provided you fulfill all of the requirements.[NEWLINE]agent: Can you tell me if the following things are true?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: Did your husband die in the line of duty after September 10, 2001?[NEWLINE]user: Yes, he did. May he rest in peace.[NEWLINE]user: Being the spouse of a Veteran, do I have any chance for those educational benefits?[NEWLINE]agent: Yes, you may qualify for VA education benefits, or Chapter 35 benefits, if you're the child or spouse of a Veteran.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What benefits can I expect?"}
{"id": "superseg_train_5036", "dialogue": "user: Hello, could you give me information about the Reserve Educational Assistance Program (REAP)[NEWLINE]agent: Of course, the Reserve Educational Assistance REAP Program ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in effect for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]user: And how does REAP affect me?[NEWLINE]agent: to find out how this change affects you and what to do next. Find the description below that best suits your situation[NEWLINE]user: I have another concern about my VEAP benefits eligibility. What exactly are those conditions?[NEWLINE]agent: Have you entered service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Have you opened and put money into your VEAP account before April 1, 1987?[NEWLINE]user: Yes. Way before that.[NEWLINE]agent: Have you put  in $25 - $2,700 on your own?[NEWLINE]user: Yes, around $1,500 if I remember correctly.[NEWLINE]agent: Have you finished your first period of service and you didn't receive a dishonorable discharge?[NEWLINE]user: Yes, to all of that."}
{"id": "superseg_train_5037", "dialogue": "user: when I finish the Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you.[NEWLINE][BOUNDARY][NEWLINE]user: How does it affect me that REAP has ended?[NEWLINE]agent:  Find the description below that best fits your situation to learn about how this change affects you, and what to do next[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Established REAP eligibility before November 25, 2015[NEWLINE]user: yes[NEWLINE]agent:  Lost eligibility when we retired that program on November 25, 2015[NEWLINE]user: yes[NEWLINE]agent: Yes Can you credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a refund for the money I used into my VEAP account?"}
{"id": "superseg_train_5038", "dialogue": "user: Hello, could you help me get information from the Educational Reserve Assistance Program (REAP)[NEWLINE]agent: with pleasure. The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: interesting but how does it affect me that REAP is over?[NEWLINE]agent: Find the description in the link below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE]user: excellent, I also need information about the benefits of VEAP, what requirements to obtain said benefit?[NEWLINE]agent: Have you entered service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Have you opened and put money into your VEAP account before April 1, 1987?[NEWLINE]user: Yes. Way before that.[NEWLINE]agent: Have you put  in $25 - $2,700 on your own?[NEWLINE]user: Yes, around $1,500 if I remember correctly.[NEWLINE]agent: Have you finished your first period of service and you didn't receive a dishonorable discharge?[NEWLINE]user: Yes, to all of that."}
{"id": "superseg_train_5039", "dialogue": "user: can you help me with information about the Educational Reserve Assistance Program (REAP)[NEWLINE]agent: can you help me with information about the Educational Reserve Assistance Program (REAP)[NEWLINE][BOUNDARY][NEWLINE]user: Can it affect whether REAP has ended?[NEWLINE]agent: You can find the description below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE]user: Is VEAP eligibility mandatory, and do I have to meet all of the requirements?[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: yes[NEWLINE]agent:  Opened and put money into your VEAP account before April 1, 1987[NEWLINE]user: yes too[NEWLINE]agent: Put in $ 25 $ 2,700 on your own[NEWLINE]user: yes i put in 500$[NEWLINE]agent:  Finished your first period of service and didn t receive a dishonorable discharge[NEWLINE]user: yes i not receive a dishonorable discharge"}
{"id": "superseg_train_5040", "dialogue": "user: Is the REAP program still in effect?[NEWLINE]agent: The REAP program ended on November 25th, 2015. However, under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]user: Will this affect me now that the program has ended?[NEWLINE]agent: Yes, below are some descriptions that best fit your personal situation and the steps that you can take next.[NEWLINE]user: What are the requirements that I need to meet in order to be eligible for VEAP benefits?[NEWLINE]agent: Have you entered service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Have you opened and put money into your VEAP account before April 1, 1987?[NEWLINE]user: Yes. Way before that.[NEWLINE]agent: Have you put  in $25 - $2,700 on your own?[NEWLINE]user: Yes, around $1,500 if I remember correctly.[NEWLINE]agent: Have you finished your first period of service and you didn't receive a dishonorable discharge?[NEWLINE]user: Yes, to all of that."}
{"id": "superseg_train_5041", "dialogue": "user: Hello there, I would like to learn more about the reserve educational assistance program.[NEWLINE]agent: Of course. The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how it may affect you that REAP has ended?[NEWLINE]user: Yes, please.[NEWLINE]agent: You can find the description that best fits your situation below and with it you can learn about how this change affects you, and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about transferring Post-9/11 GI Bill benefits, can I apply for the Yellow Ribbon Program?[NEWLINE]agent:  [68] If you need more money to cover higher private - school or out - of - state tuition, [69] you can apply for the Yellow Ribbon Program.s   [70] Learn about the Yellow Ribbon Program[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know about the Reserve Educational Assistance Program (REAP). expect. I have been using reap benefits before November 24, 2015. What about that?[NEWLINE]agent: In that case you can keep using your REAP benefits until November 25, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum number of months that I will be eligible for the VEAP benefits? And what happens if I don't use the money?[NEWLINE]agent: we ll automatically refund it to you.[NEWLINE][BOUNDARY][NEWLINE]user: Ok I see, I have another question, what if they determine that I am eligible for REAP benefits, but I lost my benefits at the end of the program? and under which conditions do my REAP benefits count toward my GI Bill eligibility after REAP ended?[NEWLINE]agent: Did you establish REAP eligibility before November 25, 2015?[NEWLINE]user: No, I established it in 2016. Is that a problem?[NEWLINE]agent: In that case you can't credit your REAP eligibility toward your Post-9/11 GI Bill eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: That's not good. What if I applied for the benefits but started school after November 24, 2015?"}
{"id": "superseg_train_5042", "dialogue": "user: can you give me details of REAP[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you.[NEWLINE][BOUNDARY][NEWLINE]agent: Does it affect you that REAP is over?[NEWLINE]user: yes[NEWLINE]agent: We will find below what best suits your situation to know how this change affects you[NEWLINE]user: And how does REAP affect me?[NEWLINE]agent: to find out how this change affects you and what to do next. Find the description below that best suits your situation[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  Established REAP eligibility before November 25, 2015[NEWLINE]user: not[NEWLINE]agent: cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE][BOUNDARY][NEWLINE]user: Another question about the Education Assistance Program: Can I get money back if I put money into a Veterans' Educational Assistance Program account?"}
{"id": "superseg_train_5043", "dialogue": "user: can you give me details of Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years. Learn more about what this change means for you[NEWLINE][BOUNDARY][NEWLINE]agent: How does it affect me that REAP has ended?[NEWLINE]user: yes[NEWLINE]agent: Find the description below that best fits your situation to learn about how this change affects you, and what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: If you applied for REAP benefits, but you didn t start school until after November 24, 2015[NEWLINE]agent: You re no longer eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. Learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: were you actively using REAP benefits on November 24, 2015 does that affect you?[NEWLINE]agent: You can keep using your REAP benefits until November 25, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to this program called veap. What is covered by veap educational benefits?[NEWLINE]agent: we ll help you pay for these types of courses : Remedial courses classes some students must take to build up their basic skills in math, reading, or English before they can take regular college courses[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if I am eligible to receive REAP benefits?[NEWLINE]agent: You re not eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. We ll review your application and give you the benefits you qualify for[NEWLINE][BOUNDARY][NEWLINE]user: How does it affect me that REAP has ended?[NEWLINE]agent: You re no longer eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits. Learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent: Established REAP eligibility before November 25, 2015,[NEWLINE]user: not"}
{"id": "superseg_train_5044", "dialogue": "user: hi i need help about Reserve Educational Assistance Program (REAP)[NEWLINE]agent: The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: ok but how does it affect me that REAP is over?[NEWLINE]agent: You can find the description below that best suits your situation to find out how this change affects you and what to do next.[NEWLINE]user: Anything else, can I become eligible for VEAP benefits?[NEWLINE]agent: You can get these benefits if you meet all of the requirements listed[NEWLINE]user: i am currently on active duty[NEWLINE]agent: you must have at least 3 months of contributions available to use your VEAP benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?[NEWLINE]agent: To ask for a refund complete an Application for Refund of Educational Contributions VA Form 22 - 5281.[NEWLINE][BOUNDARY][NEWLINE]user: please what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions"}
{"id": "superseg_train_5045", "dialogue": "user: tell me about VA Individual Unemployability if I can't work?[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: yes[NEWLINE]agent: you may qualify for what s called Individual Unemployability.s   [4] This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability.[NEWLINE]user: yes[NEWLINE]agent: then you are able to get disability benefits[NEWLINE]user: what if I need to be in the hospital often?"}
{"id": "superseg_train_5046", "dialogue": "user: what is the VA Individual unemployment if you cannot work[NEWLINE]agent: If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: yes[NEWLINE]agent:  you may qualify for what s called Individual Unemployability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 %[NEWLINE]user: not[NEWLINE]agent: unable to get disability benefits does not meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user:  What kind of benefits can I get?[NEWLINE]agent: Health caresCompensation payments[NEWLINE][BOUNDARY][NEWLINE]user:  Who s covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user:  How do I get these benefits?"}
{"id": "superseg_train_5047", "dialogue": "user: How can I get information about VA Individual unemployment if you cannot work[NEWLINE]agent: can't you work because of a disability related to your service in the military?[NEWLINE]user: yes[NEWLINE]agent: okay. You may qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus?[NEWLINE]user: do not[NEWLINE]agent: No You may be able to get disability benefits if you do not meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this benefit then?[NEWLINE]agent: Who is covered in this benefit then?[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?[NEWLINE]agent: you can have at least two benefits 1- for health care2- Indemnity payments[NEWLINE][BOUNDARY][NEWLINE]user: What should I present when I submit the application?"}
{"id": "superseg_train_5048", "dialogue": "user: Hello there. Due to issues with my health I can't work and I would like to learn more about benefits I could receive.[NEWLINE]agent: Are you not able to work because of a disability related to your service in the military, a service-connected disability?[NEWLINE]user: No, I wasn't disabled in the line of service.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me, how can I get disability benefits from VA?[NEWLINE]agent: Do you have at least 1 service-connected disability rated at 60 % or more disabling, or 2 or more service-connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?[NEWLINE]user: Well, I just checked and I even have a combined rating of 75%. So the answer is yes.[NEWLINE]agent: Aren't you able to hold down a steady job that supports you financially known as substantially gainful employment because of your service-connected disability?[NEWLINE]user: No. Wait a minute. I don't have a service-connected disability, told you before.[NEWLINE]agent: In that case you aren't able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer. But what about that Individual Unemployability I read about?[NEWLINE]agent: You may qualify for what's called Individual Unemployability, but only if you have disability related to your service in the military, a service-connected disability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: Well, no can do then. My brother was wounded during service though and he still has a disability from his time in the army. His disability rating is only at 60 % though, does that mean he won't qualify for benefits either, even if he needs to be in hospital a lot?"}
{"id": "superseg_train_5049", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: if that interests me[NEWLINE]agent: you may qualify for what s called Individual Unemployability.  This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits[NEWLINE]user: If I need to be in the hospital frequently?[NEWLINE]agent: if you need to be in the hospital often you may qualify at a lower disability rating.[NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  benefits if you meet both of the requirements listed below[NEWLINE]user: ok tell me what can i do[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability.[NEWLINE]user: yes"}
{"id": "superseg_train_5050", "dialogue": "user: Hello I need information about VA Individual unemployment if you cannot work[NEWLINE]agent: This is a program prepared for those who cannot work due to a service related disability in the military, a service related disability.[NEWLINE]user: yes that's my case[NEWLINE]agent: very well then you can qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus?[NEWLINE]user: do not[NEWLINE]agent: because you don't meet both requirements you may not be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I get this benefit, will it be at the same level as a Veteran?[NEWLINE]agent: if you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered in this program?"}
{"id": "superseg_train_5051", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: that's my problem i have a service related disability in the military[NEWLINE]agent: you may qualify for what s called Individual Unemployability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: not[NEWLINE]agent: unable to obtain disability benefits does not meet requirements[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job. We ll also review your work and education history[NEWLINE]agent: you must submit an application[NEWLINE]user: that other than the request"}
{"id": "superseg_train_5052", "dialogue": "user: can you give me details of VA Individual Unemployability if you can't work[NEWLINE]agent:  If you can t work because of a disability related to your service in the military a service - connected disability[NEWLINE]user: I do not have a service-related disability[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent: You have at least 1 service - connected disability rated at 60 % or more disabling, or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more[NEWLINE]user: yes[NEWLINE]agent: You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability[NEWLINE]user: yes[NEWLINE]agent: Yes You may be able to get disability benefits[NEWLINE]user: Another concern about the increased disability rating for time in a hospital. Is it possible for me to receive VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet some situations describe your experience[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about  VA disability benefits, what kinds of disabilities can we get help for? Can we get dental care?"}
{"id": "superseg_train_5053", "dialogue": "user: How Group Life Insurance for Veterans (VGLI) works[NEWLINE]agent:  With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   Find out if you qualify for VGLI and how to manage your coverage[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You may be able to get VGLI if you meet at least one of the requirements[NEWLINE]user: Okay, that's it. Is TSGLI available to me because of a traumatic injury?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to qualify[NEWLINE]agent: if you meet all the serious requirements eligible for the program[NEWLINE][BOUNDARY][NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements[NEWLINE]agent: All of these must be true[NEWLINE]user: so tell me how to be eligible what are the requirements[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: no[NEWLINE]agent: then you cannot be eligible for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: Can I get retroactive TSGLI for a past injury?"}
{"id": "superseg_train_5054", "dialogue": "user: What are the benefits of veterans Group Life Insurance?[NEWLINE]agent: With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for Veterans Group Life Insurance?[NEWLINE]agent: Do you have part-time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: yes, I do[NEWLINE]agent: You must be able to get VGLI if you meet some requirements.[NEWLINE]user: Am I eligible for TSGLI? What are the requirements?[NEWLINE]agent: Have you experienced a traumatic injury?[NEWLINE]user: Yes, while I was serving.[NEWLINE]agent: So did you report the injury before leaving the military?[NEWLINE]user: No. I was afraid."}
{"id": "superseg_train_5055", "dialogue": "user: Group Life Veterans Insurance (VGLI) helps veterans after leaving military service?[NEWLINE]agent:  With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums. Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: You ll need to apply for VGLI within one year and 120 days of leaving the military[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question about TSGLI benefits, what do I need to qualify?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury, and you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a list that shows the payments for loss of limb or function?[NEWLINE]agent: You can View TSGLI loss standards[NEWLINE][BOUNDARY][NEWLINE]user: so what do I need to be qualified for TSGLI?[NEWLINE]agent: Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: No I don't"}
{"id": "superseg_train_5056", "dialogue": "user: I would like to have information about Group Life Insurance for Veterans (VGLI)[NEWLINE]agent: With VGLI Group Veterans Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. Find out if you qualify for VGLI and how to administer[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help with my claim?[NEWLINE]agent: you can call the Office of Servicemembers Group Life Insurance OSGLI at 800 - 419 - 1473 or email the Prudential Insurance Company[NEWLINE][BOUNDARY][NEWLINE]user: I see, i would also like to ask about Traumatic Injury Protection (TSGLI) to whom does the TSGLI provide financial support?[NEWLINE]agent: provides support to eligible service members to recover from a serious injury.[NEWLINE][BOUNDARY][NEWLINE]agent: are you eligible for TSGLI?[NEWLINE]user: if i am eligible for TSGLI[NEWLINE]agent: ok, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury[NEWLINE]user: What requirements must be met to be eligible?[NEWLINE]agent: Do you have a planned loss that is a direct result of the traumatic injury?[NEWLINE]user: if I have a scheduled loss that is a result of the traumatic injury[NEWLINE]agent: Did you have the traumatic injury before midnight on the day you left the military?[NEWLINE]user: if you sustained the traumatic injury before midnight on the day you left the military[NEWLINE]agent: Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?[NEWLINE]user: if the planned loss was within 2 years 730 days of the traumatic injury?"}
{"id": "superseg_train_5057", "dialogue": "user: I need to know about Veterans Group Life Insurance (VGLI)[NEWLINE]agent: With Veterans Group Life Insurance VGLI,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   [4] Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: no[NEWLINE]agent: You:Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?[NEWLINE]user: no[NEWLINE]agent: You are not able to get VGLI[NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You may be able to get VGLI if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know VGLI? If you pay your mortgage, what will happen?"}
{"id": "superseg_train_5058", "dialogue": "user: what can you tell me about Veterans Group Life Insurance?[NEWLINE]agent: [2] With Veterans Group Life Insurance VGLI,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.s   [4] Find out if you qualify for VGLI and how to manage your coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent: You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?[NEWLINE]user: no[NEWLINE]agent: Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?[NEWLINE]user: no[NEWLINE]agent: Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?[NEWLINE]user: yes[NEWLINE]agent: You are able to get VGLI[NEWLINE]user: I just remember to ask about VA insurance options and eligibility, what if I am disabled due to injury, or illness caused, or made worse by my active duty?[NEWLINE]agent: And if you re disabled because of an injury or illness caused or made worse by your active service, you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military[NEWLINE][BOUNDARY][NEWLINE]user: In addition to protection against traumatic injuries (TSGLI), can I access the retroactive TSGLI with a past or previous injury?"}
{"id": "superseg_train_5059", "dialogue": "user: Hello. I have some questions about the VGLI. Can you assist me?[NEWLINE]agent: Of course. With the Veterans Group Life Insurance you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I have heard about that. Which conditions do I have to meet to qualify?[NEWLINE]agent: Did you have part-time Servicemembers Group Life Insurance as a member of the National Guard or Reserves?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you have SGLI while you were in the military and you're within 1 year and 120 days of being released from an active-duty period of 31 or more days?[NEWLINE]user: Yes, that I did. All of the above.[NEWLINE]agent: In that case you may be able to get VGLI.[NEWLINE][BOUNDARY][NEWLINE]user: I also want more information about how do I obtain these benefits? What happens if I get the SAH grant now?[NEWLINE]agent: If you get the SAH grant, your loan guarantee agent will tell you if you qualify for VMLI[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the company makes a profit?[NEWLINE]agent: VMLI has no loan or cash value and does not pay dividends in cash payments to policyholders when the company makes a profit.[NEWLINE]user: If you pay your mortgage, what will happen?"}
{"id": "superseg_train_5060", "dialogue": "user: d[NEWLINE]agent: With VGLI Veterans Group Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. sTi nue to pay the premiums[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for group life insurance for veterans?[NEWLINE]agent: Did you have group life insurance from SGLI part-time service members as a member of the National Guard or Reserves?[NEWLINE]user: No, I do not have[NEWLINE]agent: Did you have SGLI while in the military?[NEWLINE]user: No, didn't I have SGLI while I was in the military?[NEWLINE]agent: Are you within 1 year and 120 days of retiring or being released from the Ready Reserves or the National Guard?[NEWLINE]user: No, I am not within 1 year and 120 days of leaving[NEWLINE]agent: Are you within 1 year and 120 days of assignment to the Individual Reserve IRR Ready for a service branch?[NEWLINE]user: no, I am not within 1 year and 120 days of the IRR assignment[NEWLINE]agent: Are you within 1 year and 120 days of being included on the TDR Temporary Disability Retirement List?[NEWLINE]user: No, I am not within 1 year and 120 days of being included in the TDR Temporary Disability Retirement List.[NEWLINE]agent: based on your answers you can't get VGLI[NEWLINE]user: I'd like to ask you another question. Is TSGLI anything I'm eligible for?[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is VA life insurance. What is the most convenient way to administer my policy?"}
{"id": "superseg_train_5061", "dialogue": "user: hi, what are the benefits of CHAMPVA[NEWLINE]agent: Are you the spouse or surviving spouse or a child of a disabled veteran or a deceased veteran?[NEWLINE]user: do not[NEWLINE]agent: you don't qualify for TRICARE?[NEWLINE]user: yes[NEWLINE]agent: You can get health insurance through the Department of Veterans Affairs CHAMPVA Health and Civil Medicine. Through this program, we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements  so I can receive assistance from the Program of Comprehensive Assistance for Family Caregivers?[NEWLINE]agent: Has the Veteran had a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?[NEWLINE]user: No. No, that is not the case.[NEWLINE]agent: Then I'm afraid you are not eligible for this program.[NEWLINE][BOUNDARY][NEWLINE]user: That's a bummer. Well, can't you make this program available for people like us?"}
{"id": "superseg_train_5062", "dialogue": "user: what are the benefits of CHAMPVA[NEWLINE]agent:  Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: not[NEWLINE]agent: does not qualify for TRICARE, the Department of Defense health care program for active duty and retired members and their families[NEWLINE]user: correct I do not belong to the Department of Defense health care program for active duty and retired members and their families[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care through CHAMPVA?[NEWLINE]agent: he spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability[NEWLINE]user: yes[NEWLINE]agent: you can get medical care through CHAMPVA if you qualify for TRICARE[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question regarding the difference between primary and secondary caregivers. Does the benefits of being the primary caregiver is better than secondary caregiver?[NEWLINE]agent: Your Veteran can appoint 1 primary main caregiver and up to 2 secondary caregivers people who serve as backup support to the primary caregiver when needed. Your benefits will depend on whether you re the primary caregiver or a secondary caregiver.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Do you know what TRICARE is? I'd like to know what includes in this program."}
{"id": "superseg_train_5063", "dialogue": "user: Hello, What are the benefits of CHAMPVA?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes, my husband is a Veteran with disabilities[NEWLINE]agent:  you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me on who can I contact as I'm a Veteran who is going through a difficult situation right now?[NEWLINE]agent: You can contact our qualified Veterans Crisis Line which is staffed with some Veterans and other qualified people 24/7 and is free.[NEWLINE][BOUNDARY][NEWLINE]user: What are some ways to manage my health and benefits online?[NEWLINE]agent: You would be able to refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other resources or information that would be helpful?[NEWLINE]agent: We have VA health care copay rates for such things as different types of care, test, and medication online that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I would like to know about other VA benefits and services.[NEWLINE]agent: You can learn how to file a claim for disability compensation and mange your benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: When I hear from the VA about my application decision, what will happen?"}
{"id": "superseg_train_5064", "dialogue": "user: can you tell me about CHAMPVA benefits?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes[NEWLINE]agent: you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies[NEWLINE][BOUNDARY][NEWLINE]user: Would I also qualify under the Program of Comprehensive Assistance for a Family Caregiver?[NEWLINE]agent: Yes, if you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers.[NEWLINE]user: I fall into that category, how do I apply for these benefits?[NEWLINE]agent: Contact the VA and they will give you further information about applying for these benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Are pharmacy expenses covered by any VA program?[NEWLINE]agent: Yes, if you qualify, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what the TRICARE program is?[NEWLINE]agent: TRICARE provides comprehensive health coverage. You may qualify for the TRICARE program if you are the family member of an active duty, retired, or deceased service member, National Guard Soldier, Reservist, or Medal of Honor recipient.[NEWLINE]user: I am the family member of a retired service member."}
{"id": "superseg_train_5065", "dialogue": "user: can you tell me about CHAMPVA benefits?[NEWLINE]agent:  Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: yes[NEWLINE]agent: [4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the Department of Veterans Affairs' Civilian Health and Medical Program. Could you also assist me with my benefits?[NEWLINE]agent: Yes, we can help you manage your benefits[NEWLINE][BOUNDARY][NEWLINE]user: do you have a number I can call to get more help?[NEWLINE]agent: You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week[NEWLINE][BOUNDARY][NEWLINE]user: do you help with mental health too?[NEWLINE]agent: Yes, with VA health care you are covered for regular checkups with mental health providers.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about copays?[NEWLINE]agent: I can send you to a page that will have the current copay rates for different types of care, tests, and medications[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about VA benefits you might be eligible for?[NEWLINE]user: yes that could help"}
{"id": "superseg_train_5066", "dialogue": "user: Can you tell me about CHAMPVA benefits please?[NEWLINE]agent: Of course. Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: Yes. My husband was a veteran and passed away this February.[NEWLINE]agent: In that case you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs, CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? About the Spina Bifida Health Care Benefits Program. Do you have any more information about it?[NEWLINE]agent: If you are the biological child of a Korean or Vietnam War Veteran and you have been diagnosed with spina bifida, you may qualify for disability benefits, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: do you also offer help for a relative that took care of a veteran?[NEWLINE]agent: If you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you could be eligible for health care benefits through the Program of Comprehensive Assistance for Family Caregivers.    We can help you find out if you qualify for this program and how to apply[NEWLINE]user: what help would they get?[NEWLINE]agent:  They may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers[NEWLINE][BOUNDARY][NEWLINE]user: I also need info on the Camp Lejeune program do you have anything?[NEWLINE]agent: If you lived there during a certain time you may have had contact with contaminants in the drinking water there.  Evidence has shown an association between exposure to these contaminants and the development of certain diseases later on. You might be eligible for benefits if you developed a disease from your time there[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know aboutT R I C.Also, for XXXX. do you have anything else?"}
{"id": "superseg_train_5067", "dialogue": "user: What can you tell me about CHAMPVA benefits?[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: No. I'm none of that.[NEWLINE]agent: Do you NOT qualify for TRICARE?[NEWLINE]user: No, I do qualify for TRICARE. At least I should.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So what requirements do I need to meet to get health care through CHAMPVA?[NEWLINE]agent: Are you the spouse or child of a Veteran who's been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?[NEWLINE]user: No.[NEWLINE]agent: Are you the surviving spouse or child of a Veteran who died from a VA-rated service-connected disability then?[NEWLINE]user: Yes, my father died in the line of service.[NEWLINE]agent: You can only get health care through CHAMPVA if you don't qualify for TRICARE.[NEWLINE][BOUNDARY][NEWLINE]user: who authorizes suppliers?[NEWLINE]agent: we consider who is authorized.[NEWLINE]user: If I am a participant in the Program of Comprehensive Assistance for Family Caregivers?"}
{"id": "superseg_train_5068", "dialogue": "user: can you give me information about the benefits of CHAMPVA[NEWLINE]agent: Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?[NEWLINE]user: not[NEWLINE]agent:  If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families[NEWLINE]user: If I don't qualify for TRICARE, what insurance can I get?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements for medical care through champva[NEWLINE]agent: The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability[NEWLINE]user: not[NEWLINE]agent: The surviving spouse or child of a Veteran who was at the time of death rated permanently and totally disabled from a service - connected disability[NEWLINE]user: yes[NEWLINE]agent: if you can get medical care through CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: I have a follow-up query about the Family Member Program. Isn't there a camp Lejeune program?[NEWLINE]agent: You ma qualify if you have had contact with contaminants in the drinking water there.[NEWLINE][BOUNDARY][NEWLINE]user: Does VA health care also offer any assistance with mental health?"}
{"id": "superseg_train_5069", "dialogue": "user: good. I am looking for information on Veterans Disability Housing Grants[NEWLINE]agent: Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors.[NEWLINE][BOUNDARY][NEWLINE]user: can i register to get one on the site?[NEWLINE]agent: of course you can sign up to get one on the site[NEWLINE][BOUNDARY][NEWLINE]user: For the Qualified Service, what related disabilities do they include?[NEWLINE]agent: Blindness in both eyes with visual acuity 20/200 or less are included\u00a0 Loss or loss of use of both handsamong others[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about acquiring a VA-Acquired Property.  Where can I access any other information I will need to know?[NEWLINE]agent: Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.[NEWLINE]user: What certificate should I request?[NEWLINE]agent: Eligibility Certificate[NEWLINE]user: And what center VA should I go to?"}
{"id": "superseg_train_5070", "dialogue": "user: I need information about Disability housing grants for Veterans please[NEWLINE]agent: [2] We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.s   [3] Changing a home might involve installing ramps or widening doorways.s   [4] Find out if you re eligible for a disability housing grant and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: what can you tell me about FY 2019?[NEWLINE]agent: you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's talk about how much the VA can pay for eyeglasses. What exactly are the prerequisites you described earlier?[NEWLINE]agent: Do you have a compensable service-connected disability, a disability linked to your military service for which you're receiving VA disability payments?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you a former prisoner of war?[NEWLINE]user: No. Why would I? I've never been part of an actual war.[NEWLINE]agent: Were you awarded a Purple Heart?[NEWLINE]user: No. I wouldn't say no if you want to send me one though.[NEWLINE]agent: Do you currently receive benefits under Title 38 United States Code U.S.C.?[NEWLINE]user: Yes, I do. That applies."}
{"id": "superseg_train_5071", "dialogue": "user: Hello there. I would like to know about possible housing grants for veterans, please?[NEWLINE]agent: Hi, no problem. We offer housing grants for veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: Can i get some benefit if i'm FY 2019?[NEWLINE]agent: Sure. You may be able to get up to 3 grants for a total of up to $17,130 trough the SHA grant program.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of service-connected disabilities can help me qualify for a SAH benefit?[NEWLINE]agent: Well, in that regard, you would have the following: The loss or loss of use of more than one limb; or the loss or loss of use of a lower leg along the residuals lasting effects of an organic natural disease or injury.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about VA Home Loan Benefits comes up for me. What else should I be aware of?[NEWLINE]agent: Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.[NEWLINE]user: What certificate should I request?[NEWLINE]agent: Eligibility Certificate[NEWLINE]user: And what center VA should I go to?"}
{"id": "superseg_train_5072", "dialogue": "user: can you help me get more information about Veterans Disability Housing Grants[NEWLINE]agent: Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors[NEWLINE]user: Could you make modifications at home?[NEWLINE]agent: Of course you can change your home to meet your needs and live more independently. Changing a house can involve installing ramps or widening doors.[NEWLINE][BOUNDARY][NEWLINE]user: I have an injury due to my military mission before, as a result I am unable to work anymore and I'm unsure on how to make my payments. So, is it possible for me to get benefits from VR&E?[NEWLINE]agent: You might. If your service-connected disability limits your ability to work or prevents you from working, find out if you can get VR&E benefits and services like help exploring employment options and getting more training if required.[NEWLINE][BOUNDARY][NEWLINE]user: And what about Veterans housing assistance grants?[NEWLINE]agent: On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about other VA benefits and services?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You can tell me one more thing though. What if I can't pay my mortgage and I become homeless after losing my house? Can you help me then?"}
{"id": "superseg_train_5073", "dialogue": "user: can you help me get information on Veterans Disability Housing Grants[NEWLINE]agent: Of course, we offer housing subsidies to Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I have if I qualify for a SAH grant?[NEWLINE]agent: You can earn up to $ 37,597 through the TRA grant program for fiscal year 2019.[NEWLINE][BOUNDARY][NEWLINE]user: What money should be used for a SHA grant?[NEWLINE]agent: grant money must be used to buy, build, or change your permanent home, a home you plan to live in for a long time[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. Benefits of a VA Home Loan What else should I be aware of?[NEWLINE]agent: Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.[NEWLINE]user: What certificate should I request?[NEWLINE]agent: Eligibility Certificate[NEWLINE]user: And what center VA should I go to?"}
{"id": "superseg_train_5074", "dialogue": "user: tell me about Disability housing grants for Veterans?[NEWLINE]agent: We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.s   [3] Changing a home might involve installing ramps or widening doorways.s   [4] Find out if you re eligible for a disability housing grant and how to apply.s[NEWLINE]user: How do I know if I'm eligible for a disability housing grant?[NEWLINE]agent: We can give you the information[NEWLINE]user: Okay. Now, about housing assistance. Are there any benefits for a home I already own?[NEWLINE]agent: We also offer benefits and services to help you build, improve, or keep your current home.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing assistance grants?[NEWLINE]agent: Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: Find out how to file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about crisis assistance?"}
{"id": "superseg_train_5075", "dialogue": "user: Disability housing grants for Veterans[NEWLINE]agent: We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently.[NEWLINE]user: where can i find information to know if i am eligible[NEWLINE]agent: Find out if you re eligible for a disability housing grant and how to apply.[NEWLINE]user: Can I ask something else? regarding whether you are eligible for a housing grant. Are benefits available for a home I already own?[NEWLINE]agent: We also offer benefits and services to help you build, improve, or keep your current home.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing assistance grants?[NEWLINE]agent: Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: Find out how to file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about crisis assistance?"}
{"id": "superseg_train_5076", "dialogue": "user: Who Offers Veterans Disability Housing Grants?[NEWLINE]agent: It offers housing grants for Veterans and service members with certain service-related disabilities so that they can buy or change a home to meet their needs and live more independently.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Special Adaptation for Housing (SHA) grant?[NEWLINE]agent: if you can get a SHA grant if you use the grant money to buy, build or change your permanent home, a home you plan to live in for a long time[NEWLINE][BOUNDARY][NEWLINE]user: I also have a query about VA housing assistance. Are there any benefits available for a home I already own?[NEWLINE]agent: We also offer benefits and services to help you build, improve, or keep your current home.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing assistance grants?[NEWLINE]agent: Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking other VA benefits and services?[NEWLINE]user: Yes[NEWLINE]agent: Find out how to file a claim for compensation for conditions related to your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What about crisis assistance?"}
{"id": "superseg_train_5077", "dialogue": "user: for the Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: ley que hab\u00eda mas programas que este de que hablamos. ok y hay otros programas de gi bill para los que puede calificar?[NEWLINE]agent: of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]agent: may qualify for Chapter 33 of GI Bill Post-9/11. Find out if you can get this educational benefit[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now. Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits? which are the requirements?[NEWLINE]agent: Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001[NEWLINE]user: not[NEWLINE]agent: Received a Purple Heart on or after September 11, 2001, and were honorably discharged after any amount of service[NEWLINE]user: yes[NEWLINE]agent: You can get these educational benefits meet one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I qualify for other VA education benefits too?"}
{"id": "superseg_train_5078", "dialogue": "user: Hi, could you tell me what the Post-9/11 GI Bill (Chapter 33) is for?[NEWLINE]agent: good morning. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.[NEWLINE]user: If I have served on active duty, can I qualify for this benefit?[NEWLINE]agent: Of course, you can qualify for Chapter 33 of the GI Bill Post-9/11.[NEWLINE][BOUNDARY][NEWLINE]user: How can I see how many of my benefits I have used?[NEWLINE]agent: In your GI Bill Statement of Benefits you can see how many of your benefits you have used and how much you have left to use. we invite you to view your GI Bill statement of benefits[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. Could you tell me again what that benefit is called?[NEWLINE]agent: Clear. is Chapter 33 of GI Bill Post-9/11[NEWLINE][BOUNDARY][NEWLINE]user: my GI Bill benefits must be after that date?[NEWLINE][BOUNDARY][NEWLINE]user: Another thing, about RatesLearn and. can you give me details of the benefit rates and ways you can use your benefits[NEWLINE]agent: RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members[NEWLINE][BOUNDARY][NEWLINE]agent: If you have applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to find out about Post-9/11 GI Bill (Chapter 33) benefits. What if I'm eligible for these benefits?[NEWLINE]agent: of course you can get these educational benefits but you must meet at least one of the requirements[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: a Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?[NEWLINE]user: yes"}
{"id": "superseg_train_5079", "dialogue": "user: can you help me get information about Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: of course. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.[NEWLINE]user: do I qualify if I have served on active duty after September 10, 2001?[NEWLINE]agent: of course if you can qualify for Chapter 33 of GI Bill Post-9/11.[NEWLINE][BOUNDARY][NEWLINE]user: Where will they determine the amount of the benefit?[NEWLINE]agent: Here is how we will determine how much of the benefit you will qualify for.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?[NEWLINE]user: yes[NEWLINE]agent: because if you meet the requirements you can get these educational benefits[NEWLINE][BOUNDARY][NEWLINE]user: If I am a qualified member of the service, can I transfer my months?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about the benefits of the GI Bill. What happens to the GI Bill after 9/11?[NEWLINE]agent: If you have applied for this, once you got it, you be able to always check how much of your benefit have been used and how much it left.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5080", "dialogue": "user: can you tell me about Post-9/11 GI Bill (Chapter 33)?[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]user: what if I served on active duty after September 10, 2001?[NEWLINE]agent: [4] you may qualify for the Post-9/11 GI Bill Chapter 33.s   [5] Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?[NEWLINE]agent: You can get these education benefits if you meet at least one of the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: Did you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: yes[NEWLINE]agent: then you can get these education benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I had 90 days of active service since September 10, 2001?[NEWLINE]agent: you would qualify for 40 % of the maximum amount[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much of my Post-9/11 GI Bill benefits are left?[NEWLINE][BOUNDARY][NEWLINE]user: Where can I learn more about the benefits of the GI Bill?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much you have left to use.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5081", "dialogue": "user: Can you give me Post-9/11 GI Bill information (Chapter 33)[NEWLINE]agent:  The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]user: How do I serve on active duty after September 10, 2001?[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about the benefits of the GI Bill? Is there more financial aid if my benefits don't cover everything?[NEWLINE]agent: The Yellow Ribbon Program can help you pay for costs that the Post-9/11 GI Bill doesn\u2019t cover.[NEWLINE][BOUNDARY][NEWLINE]agent: you may qualify for the Post-9/11 GI Bill Chapter 33. Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else regarding the requirements for Post-9/11 GI Bill in order to be eligible for the benefits?[NEWLINE]agent: Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001[NEWLINE]user: yes[NEWLINE]agent: if you can get these educational benefits you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if he served for 3 years?[NEWLINE]agent:  you would qualify for 100 % of the benefit. So if your school charges $ 22,000 for in - state tuition and fees, you would receive $ 8,800 if you had 90 days of active service and the full $ 22,000 if you had 3 years of active service[NEWLINE]user: how to determine how much of the benefit"}
{"id": "superseg_train_5082", "dialogue": "user: tell me about Post-9/11 GI Bill (Chapter 33)[NEWLINE]agent: The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training[NEWLINE]agent: Did you ve served on active duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE]agent: you may qualify for the Post-9/11 GI Bill Chapter 33.s   [5] Find out if you can get this education benefit[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?[NEWLINE]agent: You can get these education benefits if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: can I apply for the Yellow Ribbon Program?[NEWLINE]agent:  [68] If you need more money to cover higher private - school or out - of - state tuition, [69] you can apply for the Yellow Ribbon Program.s   [70] Learn about the Yellow Ribbon Program[NEWLINE][BOUNDARY][NEWLINE]user: What is the Location-Based Housing Allowance (Section 107)?[NEWLINE][BOUNDARY][NEWLINE]user: I would appreciate further information about the GI Bill Comparison Tool.  How does this tool help?[NEWLINE]agent: You can find out what benefits you can get[NEWLINE][BOUNDARY][NEWLINE]agent: [98] Previously,s [99] GI Bill beneficiaries were paid Monthly Housing Allowance MHA based on the main or branch campus of the school they were enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out education benefits. what are the requirements to get these education benefits?[NEWLINE]agent: You:Served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: yes"}
{"id": "superseg_train_5083", "dialogue": "user: Hello. Can you tell me more about the GI Bill from after 9/11?[NEWLINE]agent: Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But what do I need to do to qualify for GI Bill benefits after 9/11?[NEWLINE]agent: Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: No, I haven't served in that time.[NEWLINE]agent: Have you received a Purple Heart on or after September 11, 2001, and were honorably discharged after any amount of service?[NEWLINE]user: No, I wasn't lucky enough to receive such an award.[NEWLINE]agent: Have you served for at least 30 continuous days all at once, without a break in service on or after September 11, 2001?[NEWLINE]user: No, I haven't. Sorry.[NEWLINE]agent: Are you a dependent child using benefits transferred by a qualifying Veteran or service member then?[NEWLINE]user: No.[NEWLINE]agent: Then I'm afraid you can't get these education benefits. I'm sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's talk about the Montgomery GI Bill Active Duty (MGIB-AD) program. What benefits am I eligible for if I qualify?[NEWLINE]agent: You may get up to 36 months of education benefits. The benefits will be payed monthly. How much you receive will depend on several factors[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another concern I have is accommodation. I'll take care of it. And what are the advantages we're talking about?"}
{"id": "superseg_train_5084", "dialogue": "user: I have questions. Regarding the GI Bill, after September 11.[NEWLINE]agent: Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.[NEWLINE]agent: Have you served on active duty after September 10, 2001?[NEWLINE]user: No, I'm afraid I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But can you tell me anything about what I need to qualify for the GI Bill benefits?[NEWLINE]agent: Gladly. Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?[NEWLINE]user: Yes, as a matter of fact, I did.[NEWLINE]agent: In that case you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is the school still offering the service, and how do the benefits change from year to year?[NEWLINE]agent: they must continue to give you funding as long as you meet all of the requirements listed[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent:  Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: I don't stay enrolled in the school without a break"}
{"id": "superseg_train_5085", "dialogue": "user: What is Traumatic Injury Protection (TSGLI)?[NEWLINE]agent: It is short-term financial support to help eligible service members recover from a serious injury.[NEWLINE]user: have you been covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]agent: ok should you file a claim for TSGLI?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about How do I know which life insurance program I am eligible for? Are you ending your military tour of duty soon?[NEWLINE]agent: If you're ending military tour of duty soon  you ll need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there s no break in your coverage.[NEWLINE]user: So there's an option to help you recover from a traumatic severe injury?[NEWLINE]agent: You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need VA life insurance options?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there life insurance available while I'm serving?"}
{"id": "superseg_train_5086", "dialogue": "user: which is protection against traumatic injuries (TSGLI)[NEWLINE]agent: is a system that provides short-term financial support to help eligible service members recover from a serious injury[NEWLINE]agent: Were you covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]user: yes, I was covered by SGLI[NEWLINE]agent: ok find out how to file a claim for TSGLI[NEWLINE][BOUNDARY][NEWLINE]user: I need to know how to make that claim as soon as possible and sorry if you feel rushed and changing the subject, what kind of benefits does it provide?[NEWLINE]agent: Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.[NEWLINE][BOUNDARY][NEWLINE]user: I must ask something else, what does TSGLI mean?[NEWLINE]agent: significant Servicemembers Group Life Insurance Traumatic Injury Protection[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? In relation to TSGLI.  What happens if you leave the army and register within 240 days?[NEWLINE]agent: you won t need to prove you re in good health[NEWLINE][BOUNDARY][NEWLINE]user: Another concern on Traumatic Injury Protection for you. Is TSGLI anything I'm qualifying for?[NEWLINE]agent: yes, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury and meet all the requirements requested[NEWLINE]agent: What are the requested requirements?[NEWLINE]user: What are the requested requirements?[NEWLINE]agent: Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: if I have a scheduled loss as a direct result of the traumatic injury[NEWLINE]agent: Did you have the traumatic injury before midnight on the day you left the military?[NEWLINE]user: if the traumatic injury was caused before midnight on the day you left the military?[NEWLINE]agent: Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?[NEWLINE]user: No, you did not experience a scheduled loss within 2 years 730 days of the traumatic injury[NEWLINE]agent: given the answers we find it ineligible[NEWLINE][BOUNDARY][NEWLINE]user: How can I appeal an earlier decision?"}
{"id": "superseg_train_5087", "dialogue": "user: Traumatic Injury Protection (TSGLI)[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: i i was covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: learn about the benefits of SGLI, is there an online system?[NEWLINE]agent: Yes, there is the SGLI online enrollment system, where you can ask us online.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if I can apply for a life insurance?[NEWLINE]agent: You can receive financial counseling and online preparation about it.[NEWLINE][BOUNDARY][NEWLINE]user: What my family can do if they need to use the insurance but I'm not available?[NEWLINE]agent: Is very important that you keep your beneficiaries information updatd in your insurance process, so your family have a easier process in time of need.[NEWLINE]user: What can I do if  I get rejected?"}
{"id": "superseg_train_5088", "dialogue": "user: Traumatic Injury Protection (TSGLI)[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: If you were covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding on how can I get these TSGLI benefits. If I register within 240 days days of leaving the military, do I need to prove that I'm in good health?[NEWLINE]agent: you won t need to prove you re in good health[NEWLINE][BOUNDARY][NEWLINE]user: What life insurance benefits can I get with VGLI?[NEWLINE]agent: you can sign up through VGLI for coverage up to the amount you had through SGLI. You can also increase your coverage by $ 25,000 every 5 years up to $ 400,000 until you re 60 years old.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for Veterans Group Life Insurance?[NEWLINE]agent:  You may be able to get VGLI if you meet at least one of the requirements listed below[NEWLINE]user: What happens if you register within 240 days of leaving the army?[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: yes"}
{"id": "superseg_train_5089", "dialogue": "user: hi, give me information about the program Traumatic Injury Protection[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury.[NEWLINE]agent: If you were covered by SGLI and experienced a traumatic injury while serving in the military[NEWLINE]user: yes I had a traumatic injury while serving in the army[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Regarding Veterans Mortgage Life Insurance benefits. How can i get these benefits?[NEWLINE]agent: Your VMLI premium will be based on several factors, your age and the current balance of your mortgage loan, for example.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I'd like to ask if is it possible for me to get TSGLI for a past injury I had when I served in the army?[NEWLINE]agent: You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7, 2001, and November 30, 2005[NEWLINE][BOUNDARY][NEWLINE]user: if I was covered by SGLI[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury[NEWLINE]user: yes, show me the requirements[NEWLINE]agent: Have a scheduled loss that is a direct result of the traumatic injury[NEWLINE]user: no"}
{"id": "superseg_train_5090", "dialogue": "user: hi, please show me information about TSGLI[NEWLINE]agent: TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury[NEWLINE]user: if I was covered by SGLI[NEWLINE]agent: find out how to file a claim for TSGLI or appeal a past decision[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about Veterans Group Life Insurance  premium rates,  how much will I pay for these benefits?[NEWLINE]agent: VGLI premium rates are based on your age and the amount of insurance coverage you want[NEWLINE][BOUNDARY][NEWLINE]user: What do I need? To receive an insurance payment at the time of need[NEWLINE]agent: a family member would file a Claim for Death Benefits SGLV 8283 Download SGLV 8283 PDF[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves[NEWLINE]user: not[NEWLINE]agent: Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days[NEWLINE]user: yes"}
{"id": "superseg_train_5091", "dialogue": "user: just wanted some more information on traumatic injury protection[NEWLINE]agent: TSGLI,  also known as Servicemembers\u2019 Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.[NEWLINE]user: I think I fit that and I am covered too?[NEWLINE]agent: We can help you find out how to file a claim for TSGLI or appeal a past decision.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I move, refinance, or make other changes to my mortgage? Do I need to report this to keep my coverage?[NEWLINE]agent: In that case, you'll need to let us know if you move or transfer your mortgage from one lender to another.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for this insurance?[NEWLINE]agent: Do you have a severe disability that we've concluded was caused or made worse by your service?[NEWLINE]user: No, none of that.[NEWLINE]agent: Then you can't get VMLI. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to pay when getting these benefits?"}
{"id": "superseg_train_5092", "dialogue": "user: You can tell me more about Traumatic Injury Protection insurance[NEWLINE]agent: TSGLI, also known as Servicemembers Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.[NEWLINE]agent: Were you covered by SGLI and experienced a traumatic injury while serving in the military?[NEWLINE]user: yes in the Army[NEWLINE]agent: Okay, we can help you file a claim or appeal a past decision[NEWLINE]user: I think I fit that and I am covered too?[NEWLINE]agent: We can help you find out how to file a claim for TSGLI or appeal a past decision.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get Traumatic Injury insurance?[NEWLINE]agent: You may be able to get TSGLI if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Sorry for bothering you, but I just wanted to double-check my online options: check, pay, and find out, right?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: Do I qualify for TSGLI?[NEWLINE]agent: I'll ask you questions to find out if you are eligible.  Do you have a scheduled loss that is a direct result of the traumatic injury?[NEWLINE]user: Yes, I am missing toes[NEWLINE]agent: Did you suffer the traumatic injury before midnight on the day that you left the Army?[NEWLINE]user: yes it happened way before that day[NEWLINE]agent: Did you suffer a scheduled loss within 2 years, 730 days, of the traumatic injury?[NEWLINE]user: No, it wasn't in that timeframe"}
{"id": "superseg_train_5093", "dialogue": "user: Hi. I am trying to learn about TSGLI.[NEWLINE]agent: Great. I can help you with that.[NEWLINE]agent: Do you currently have TSGLI?[NEWLINE]user: I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if I am eligible?[NEWLINE]agent: I can help with that. Let's go through the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: apart from this i need to find out about the VGLI insurance everything  related to this to know  if i apply  or not and to know  how much i should pay?[NEWLINE]agent: The VGLI premium rates are based on your age and the amount of insurance coverage you want.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can I apply using a fax? It's not that common nowadays."}
{"id": "superseg_train_5094", "dialogue": "user: Hi, I am trying to learn about VA services.[NEWLINE]agent: Great. I can help you[NEWLINE][BOUNDARY][NEWLINE]user: What type of care settings do you offer?[NEWLINE]agent: We have programs for nursing homes and assisted living homes.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding about the VA benefits that I am qualified. What is the benefit of dental care?[NEWLINE]agent: dental care Relieves pain, and helps you get a job,[NEWLINE]user: pk thanks for the info. and another question is what class is it?[NEWLINE]agent: You are in: Class III[NEWLINE][BOUNDARY][NEWLINE]user: What factors influence you can get VA dental care?[NEWLINE]agent: It depends on a number of factors, such as your military service history and your current health and life situation. Based on these factors, VA places you in a benefit class and gets the specific benefits assigned to that class.[NEWLINE][BOUNDARY][NEWLINE]user: Through which program can I buy dental insurance at low cost?[NEWLINE]agent: You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP[NEWLINE][BOUNDARY][NEWLINE]user: How can I qualify for a dental care course?"}
{"id": "superseg_train_5095", "dialogue": "user: How do I access these VA nursing home services?[NEWLINE]agent: it is possible to access these services if you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How can I get information about the different types of care?[NEWLINE]agent: if you can see our long-term services and support guide[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me what conditions must be met in order to be qualified for VA nursing home services?[NEWLINE]agent: Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?[NEWLINE]user: no[NEWLINE]agent:  Are you a former prisoner of war POW?[NEWLINE]user: no[NEWLINE]agent: Were awarded a Purple Heart?[NEWLINE]user: no[NEWLINE]agent: Receive benefits under Title 38 United States Code U.S.C?[NEWLINE]user: no[NEWLINE]agent: Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?[NEWLINE]user: no"}
{"id": "superseg_train_5096", "dialogue": "user: How do I access these services?[NEWLINE]agent: You may be able to use one or more of these services if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: please give me More details about my care options[NEWLINE]agent: you can get home - based health care as part of your benefits. The services that you qualify for will depend on your needs.[NEWLINE][BOUNDARY][NEWLINE]user: Does VA pay for these services?[NEWLINE]agent: Yes, Other services aren t covered under VA health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: please tell me more information about this[NEWLINE]agent: Home - based primary care A VA health care team,  led by a VA doctor[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the VA dental care benefits, and if there is anything else I may qualify for?[NEWLINE]agent: You may qualify for a one-time course of dental care that a VA dental care provider concludes.[NEWLINE]user: Do I need the dental care for a specific goal?[NEWLINE]agent: Yes, the dental care must be needed to make it possible for you to be in the vocational rehab program and make it possible for you to reach the goals of your vocational rehab program.[NEWLINE]user: Is there anything else I should know?"}
{"id": "superseg_train_5097", "dialogue": "user: hi. i want to know How do I access these services (VA nursing homes, assisted living, and home health care)?[NEWLINE]agent: You may be able to use one or more of these services if you meet all of the requirements listed[NEWLINE]user: How do I access these services?[NEWLINE]agent: contact your VA social worker. call our toll - free hotline at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I would like you could tell me more about your package. What must be true to fill a community provider prescription that is wrong?[NEWLINE]agent: Are you enrolled in VA health care?[NEWLINE]user: Yes, I am enrolled in VA health care.[NEWLINE]agent: Do you have an assigned VA primary care provider?[NEWLINE]user: No, I do not have a primary care provider assigned from the VA[NEWLINE]agent: Then you cannot have a non-VA community provider prescription filled at this time.[NEWLINE]user: How can I get this non-VA community provider prescription filled then?[NEWLINE]agent: You can get the non-VA community provider prescription filled if you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to learn more about priority groups?"}
{"id": "superseg_train_5098", "dialogue": "user: Hello, can you tell me how to access the services?[NEWLINE]agent: Of course. You may be able to use one or more of these services if you meet all of the requirements.[NEWLINE]user: Oh. What are the requirements?[NEWLINE]agent: Are you signed up for VA health care?[NEWLINE]user: No, not yet.[NEWLINE]agent: I'm afraid that you can't use our services then.[NEWLINE]user: Good to know. Another thing about the VA Dental Care benefits, how to qualify for a one-time course of dental care?[NEWLINE]agent: You may qualify for : A one - time course of dental care that a VA dental care provider concludes you need to achieve at least one of the goals listed below.   [67] The dental care must be needed to :s     [68] Relieve your pain,s [69] or     [70] Help you get a job[NEWLINE]user: what about the Dental Trauma Rating VA Form?[NEWLINE]agent: You should know : A Dental Trauma Rating VA Form 10 - 564-D or VA Regional Office Rating Decision letter VA Form 10 - 7131 will tell you the tooth / teeth / condition that are trauma rated[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA dental care benefits for some or all of my dental care?"}
{"id": "superseg_train_5099", "dialogue": "user: How do I access these VA nursing home services?[NEWLINE]agent: You may be able to use one or more of these services if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: if i signed up can i get VA medical care?[NEWLINE]agent: if you can get home health care as part of your benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What about the treatment given by the VA? And what kind of problems do I have that would make me eligible for that?[NEWLINE]agent: To qualify, you must have vision problems caused by an illness or the treatment of an illness for which you're receiving VA care, like a stroke, for example.[NEWLINE]user: Ah. Where can I find more information about that?[NEWLINE]agent: Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: One more question, do you cover the full cost of my glasses?"}
{"id": "superseg_train_5100", "dialogue": "user: How do I access VA nursing home services?[NEWLINE]agent: you may be able to access the service if you meet all the requirements[NEWLINE]user: What requirements must be met?[NEWLINE]agent: Did you sign up for VA medical care?[NEWLINE]user: if I'm signed up for VA medical care[NEWLINE]agent: Have we concluded that you need a specific service to help you with your continuous treatment and personal care?[NEWLINE]user: No, they have not concluded that I need a specific service to help me with my ongoing treatment[NEWLINE]agent: sorry but you are not eligible for benefits[NEWLINE]user: Now, let's talk about prosthetic assistance. What resources can I use to learn more about this?[NEWLINE]agent: Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.[NEWLINE]user: One more question, do you cover the full cost of my glasses?"}
{"id": "superseg_train_5101", "dialogue": "user: I need help with assisted living[NEWLINE]agent: are you a veteran?[NEWLINE]user: yes I am[NEWLINE]agent: You may be able to get assisted living, residential, or home health care through VA. We can help you find out how to access these long-term care services.[NEWLINE][BOUNDARY][NEWLINE]user: No, I don't think so but I might be signed up so can you still tell me how I get this?[NEWLINE]agent: If you are not currently in the VA health care program you can apply for benefits today.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for VA health care program, interesting. And which documents do I need to provide?[NEWLINE]agent: You'll need to provide your gross household income for the previous year. So if you re applying for health care in 2019, you'll need to provide your gross household income for 2018.[NEWLINE]agent: Does your wife, partner, or dependent child also contribute income to the household?[NEWLINE]user: No. I'm the only one.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does this mean I have to carry the costs of my medications?"}
{"id": "superseg_train_5102", "dialogue": "user: How your benefits may change from year to year[NEWLINE]agent: We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: what are the main requirements[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed below.[NEWLINE]user: yes tell me how to be eligible for this program[NEWLINE]agent: Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes, something else?[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: no i had a break following the school policy[NEWLINE]agent: they must continue to give you funding as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know anything outside of this current show? Is there already another program?[NEWLINE]agent: Yes, there is, You have then the Montgomery GI Bill Selected Reserve MGIB for member of the Army, Navy, Air Force, etc.[NEWLINE][BOUNDARY][NEWLINE]user: Thse benefits can be transferred to other person?"}
{"id": "superseg_train_5103", "dialogue": "user: How can my benefits change from year to year[NEWLINE]agent:  Not always. We require a new Yellow Ribbon Program agreement each year[NEWLINE]agent: Does your school have an approved agreement with us?[NEWLINE]user: yes[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about Post-9/11 GI Bill (Chapter 33)? What are the list of benefits they cover?[NEWLINE]agent: We'll cover the full cost of public, in-state tuition and fees. We cap the rates for private and foreign schools, and update those rates each year.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding waiting for a decision, how will the school handle the management of enrolled students?[NEWLINE]agent: Whether it has already enrolled the maximum number of students for the program period.  Enrollment is on a first - come, first - served basis[NEWLINE][BOUNDARY][NEWLINE]user: Too bad you already put in the maximum group of students. Is there a way to apply for benefits online?[NEWLINE]agent: Yes you can use the GI Bill Comparison Tool to apply for education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know information on what are the requirements that I need to provide if I want to apply for education benefits?[NEWLINE]agent:  Make acceptable progress toward completing your program according to your school[NEWLINE]user: ok yes[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: yes[NEWLINE]agent: Have money left in your Post-9/11 GI Bill benefits[NEWLINE]user: not"}
{"id": "superseg_train_5104", "dialogue": "user: How your benefits may change from year to year[NEWLINE]agent: Not always. We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: my school has an approved agreement and participate in the program[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: How much funding you ll receive through the program[NEWLINE]agent: Your school s agreement with us states how much it will contribute and how much we ll match. This amount makes up all or part of the difference between what the Post-9/11 GI Bill will pay and the unmet tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]user: Are all the requirements mandatory?[NEWLINE]agent: yes, Make acceptable progress toward completing your program according to your school[NEWLINE]user: no[NEWLINE]agent: then you are not eligible for YELLOW RIBBON benefits[NEWLINE][BOUNDARY][NEWLINE]user: Yellow Ribbon funds may cover any mandatory required fees for your education program[NEWLINE][BOUNDARY][NEWLINE]user: I'd still like to learn more about the GI Bill's privileges. What is the best way for me to see how much of my advantages I have used?[NEWLINE]agent: In your GI Bill Statement of Benefits you can see how many of your benefits you have used and how much you have left to use. we invite you to view your GI Bill statement of benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Yellow Ribbon and Post-9/11 GI Bill funds won t cover any fees that aren t mandatory, such as :  Room and board[NEWLINE]user: How much money would you get from the program?"}
{"id": "superseg_train_5105", "dialogue": "user: Will my benefits change every year on January 1st?[NEWLINE]agent: No, not always.[NEWLINE]user: If my school has an approved agreement with you and continues in the program, do they still have to offer Yellow Ribbon Benefits?[NEWLINE]agent: Yes, they must continue to offer Yellow Ribbon benefits to you the next year as long as you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I have to pay if I already receive financial aid?[NEWLINE]agent: We will deduct any financial aid then your school's funding through the Yellow Ribbon Program can cover part or all of the remaining unmet charges.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of the Yellow Ribbon Program?[NEWLINE]agent: The Yellow Ribbon Program can help you pay for higher out-of-state, private school, or graduate school tuition that the Post-9/11 GI Bill doesn't cover.[NEWLINE][BOUNDARY][NEWLINE]user: Can I attend school part-time and still be in the program?[NEWLINE]agent: Yes, you do not have to be in school full-time.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to meet certain criteria to remain in the program?[NEWLINE]agent: Are you making acceptable progress toward completing your program according to your school?[NEWLINE]user: No, I am failing a couple of my courses."}
{"id": "superseg_train_5106", "dialogue": "user: hi. please tell me How your benefits may change from year to year[NEWLINE]agent: Not always.[NEWLINE]user: my school has an approved agreement[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed[NEWLINE]user: how often require a new yellow ribbon program agreement?[NEWLINE]agent: We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: what are the requirements[NEWLINE]agent: Make acceptable progress toward completing your program according to your school[NEWLINE]user: yes.[NEWLINE]agent: Stay enrolled in the school without a break following the school s policy[NEWLINE]user: yes, I am also enrolled in the school without break[NEWLINE]agent: Have money left in your Post-9/11 GI Bill benefits[NEWLINE]user: no i don't have money left in my post 9/11"}
{"id": "superseg_train_5107", "dialogue": "user: please tell me How your benefits may change from year to year[NEWLINE]agent: Not always. We require a new Yellow Ribbon Program agreement each year.[NEWLINE]user: If my school has an approved agreement and continues to participate in the program[NEWLINE]agent: they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to La Cinta Amarilla. Great, and what does it cover?[NEWLINE]agent: We'll cover the full cost of public, in-state tuition and fees. We cap the rates for private and foreign schools, and update those rates each year.[NEWLINE][BOUNDARY][NEWLINE]user: Got you, loud and clear. So what if I qualify for other education benefits as well?"}
{"id": "superseg_train_5108", "dialogue": "user: How can your benefits change from year to year in the yellow ribbon program?[NEWLINE]agent: We do not always require a new Yellow Belt Program agreement each year[NEWLINE]agent: Does your school have an approved agreement with us and continue to participate in the program?[NEWLINE]user: No my school does not have an approved agreement[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What requirements do you request?[NEWLINE]agent: Did you make acceptable progress toward completing your program according to your school?[NEWLINE]user: if I have made acceptable progress in completing your program[NEWLINE]agent: Have you been enrolled in the school relentlessly following school policy?[NEWLINE]user: If I have kept enrolled in school relentlessly[NEWLINE]agent: Do you have any money left in your GI Bill Post-9/11 benefits?[NEWLINE]user: I have no money left in my GI Bill Post-9/11 benefits[NEWLINE]agent: According to your answers, I indicate that you are not eligible for the program[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what does the Location-Based Housing Allowance (Section 107) cover?[NEWLINE]agent: [98] Previously,s [99] GI Bill beneficiaries were paid Monthly Housing Allowance MHA based on the main or branch campus of the school they were enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: I can make use of the toll free number, i'm i right?"}
{"id": "superseg_train_5109", "dialogue": "user: hi i need help about How your benefits can change from year to year in VA[NEWLINE]agent: Not always. We require a new Yellow Belt Program agreement each year.[NEWLINE]user: What if the school has an approved agreement with us and continues to participate in the program?[NEWLINE]agent: They should continue to offer you the Yellow Ribbon benefits next year as long as you meet all of the requirements listed below.[NEWLINE]user: What if this is all true?[NEWLINE]agent: You make acceptable progress toward completing your program according to your school,[NEWLINE]user: do not[NEWLINE]agent: since you do not meet all the requirements you will not be offered the benefits of Yellow Ribbon next year listed below[NEWLINE][BOUNDARY][NEWLINE]user: What does our school's agreement establish with you?[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask you one more thing? can you tell more about the GI bill benefits? What if I can get these benefits?[NEWLINE]agent: of course you can get these educational benefits but you must meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]agent: Your school's agreement with us states how much you will contribute and how much we will match. This amount constitutes all or part of the difference between what the GI Bill will pay after September 11 and tuition and fees not covered.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if my benefits would change, what if the school still offers the program?"}
{"id": "superseg_train_5110", "dialogue": "user: Who does the comprehensive assistance program for family caregivers protect?[NEWLINE]agent: is a program that supports a family member caring for a veteran with disabilities[NEWLINE]user: I am a relative who protects a veteran[NEWLINE]agent: ok, we want to support you we recognize that family caregivers improve the health and well-being of veterans who care for your home.[NEWLINE]user: OK good. Now, regarding my case as a relative who protects a veteran, what health care services and supplies would cover the cost?[NEWLINE]agent: [4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA.s     [5] Through this program,s [6] we cover the cost of some of your health care services and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get health care through CHAMPVA?[NEWLINE]agent: Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office?[NEWLINE]user: yes[NEWLINE]agent: then you can get health care through CHAMPVA[NEWLINE]user: what if I qualify for TRICARE?"}
{"id": "superseg_train_5111", "dialogue": "user: The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: If you re a family member caring for a Veteran with disabilities[NEWLINE]user: yes[NEWLINE]agent: we want to support you, Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider when it comes to health care for spouses, dependents, and family caregivers. What are the advantages of going to the pharmacy?[NEWLINE]agent: want to know if you qualify for CHAMPVA or the spina bifida programs or for children of Vietnam veterans women[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: you re the biological child of a Korean or Vietnam War Veteran and you ve been diagnosed with spina bifida?[NEWLINE]user: yes"}
{"id": "superseg_train_5112", "dialogue": "user: hi. please show me information about The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: are you a family member caring for a Veteran with disabilities?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how can you help me[NEWLINE]agent: Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: That would be the case. Say, how long will I have to wait once I sent you all documents?[NEWLINE]agent: It'll take about 6 weeks after we get your package until you get your CHAMPVA ID card and related materials.[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now for the veteran that I take care of, he has serious brain injuries. Can I get benefits through the Comprehensive Family Caregiver Assistance Program?[NEWLINE]agent: The Veteran you re caring for : Has a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11, 2001[NEWLINE]user: no, before 2001[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: good to know, and about the tricare program, what information could you give me? who applies to these benefits?"}
{"id": "superseg_train_5113", "dialogue": "user: Hi, please show me information about The Program of Comprehensive Assistance for Family Caregivers[NEWLINE]agent: If you re a family member caring for a Veteran with disabilities[NEWLINE]user: yes[NEWLINE]agent: We recognize that family caregivers enhance the health and well - being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering if you can tell me informations about Tricare? What does included in these program?[NEWLINE]agent: Sure. Tricare provides comprehensive health coverage, including health plans, prescription medicines, dental plans and programs for people with special needs. This program is managed by DOD's Health agency.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, looks like a very complete program. Say, i remembered that a friend of mine has a child with something about its spine, i think it's called somthing bifida, sorry, do you know if he can get help for the child?[NEWLINE]agent: You mean Spina Bifida. And yes, if your friend is a Vietnam War Veteran, He may qualify for disability benefits for his child, including health care benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great, i'll make sure he knows about this. Could you tell me what i have to be in order to qualify for Tricare?[NEWLINE]agent: Well, you may qualify if you're the family member of an active-duty, retired or deceased service member, National Guard soldier, reservist or medal of honor recipient.[NEWLINE][BOUNDARY][NEWLINE]user: I heard something about a camp lejeune?"}
{"id": "superseg_train_5114", "dialogue": "user: Hello there. I'm here to learn more about the assistance program for family caregivers.[NEWLINE]agent: Are you family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I'm taking care of my dad.[NEWLINE]agent: We want to support you, because we recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: What about  VA health care?  Could you please provide me with additional information and resources on the subject?[NEWLINE]agent: Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more?[NEWLINE]user: Yes[NEWLINE]agent: Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And among your free medical care, is there dental care?[NEWLINE]agent: of course in some cases we offer free limited dental care.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me your social networks to be aware of the new instructions you provide?"}
{"id": "superseg_train_5115", "dialogue": "user: Tell me about the program of comprehensive assistance for family caregivers please.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am. My husband is a veteran who ended up in a wheelchair after a grenade detonated right next to him.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: Ok Thank you, I would also like to know about obtaining medical attention, if I already apply to this, what should I expect?[NEWLINE]agent: You'll have to refer to additional material to find that out.[NEWLINE][BOUNDARY][NEWLINE]user: Are there more information you can give me about the topic?[NEWLINE]agent: Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about some other Veterans benefits and services?[NEWLINE]user: That would be very touching of you. Yes please.[NEWLINE]agent: Well, yo have the s\u00a1disability compensation pay.[NEWLINE][BOUNDARY][NEWLINE]user: What else?"}
{"id": "superseg_train_5116", "dialogue": "user: I need information. Tell me about the program for family caregivers.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE][BOUNDARY][NEWLINE]user: Can you just tell me if I qualify for benefits through your program?[NEWLINE]agent: You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets both of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what benefits can I get with CHAMPVA? And the last question is when do you consider that a provider is authorized?[NEWLINE]agent: When providers perform services within the scope of their license or certification, we consider them authorized.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and what requirements should i meet?[NEWLINE]agent: Are you the spouse or child of a veteran who has been permanently and totally disabled qualified for a service-connected disability by a VA regional benefits office?[NEWLINE]user: yes[NEWLINE]agent: very well meets the requirement to obtain medical care through CHAMPVA[NEWLINE][BOUNDARY][NEWLINE]user: who authorizes suppliers?"}
{"id": "superseg_train_5117", "dialogue": "user: Hello. Please tell me about the aid program for family caregivers.[NEWLINE]agent: Are you a family member caring for a Veteran with disabilities?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.[NEWLINE]user: Great. Can you help me figure out if I qualify for the program?[NEWLINE]agent: Yes, we can help you find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: That'd be wonderful. So do I qualify for benefits through this program?[NEWLINE]agent: You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know! If the veteran does not meet the conditions, would there be a way to get another to be accepted? How I manage my health and benefits[NEWLINE]agent:  Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online[NEWLINE]user: what do i do with my information"}
{"id": "superseg_train_5118", "dialogue": "user: can you give me details of Survivors and Dependents Educational Assistance[NEWLINE]agent: Learn about the Survivors and Dependents Educational Assistance DEA program[NEWLINE]user: Are you the child or spouse of a veteran or service member who died?[NEWLINE]agent: you may be able to get help paying for school or job training through the DEA program also called Chapter[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, VA Get gi bill and other educational benefits. How do I know if I am eligible for these benefits?[NEWLINE]agent: Explore your options to pay for school or training[NEWLINE]agent: Would you like to apply for any of our benefits?[NEWLINE]user: Yes, sure.[NEWLINE]agent: You know how to prepare and apply for the GI Bill?[NEWLINE]user: Yes[NEWLINE]agent: Could I be eligible?[NEWLINE]user: Yes, check the manual.[NEWLINE]agent: GI Bill benefitsLearn"}
{"id": "superseg_train_5119", "dialogue": "user: I need help with survivor benefits[NEWLINE]agent: We can help you learn about the Survivors and Dependents Educational Assistance DEA program[NEWLINE]agent: Are you the child or spouse  of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: I am the wife of a veteran[NEWLINE]agent: Then you may be able to get help paying for school or job training through the DEA program also called Chapter 35. We can find out if you are eligible for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Right, I guess it's for the better that way of doing it, is there any special way I can use? An app, website, guide? or anything else that can help me fix that?[NEWLINE]agent: In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: About the education benefits through the DEA Program, What are the requirements to become eligible?[NEWLINE]agent: Both you and your husband must meet certain eligibility requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is there something I have to pay for?[NEWLINE]agent: By general rule, you can't be charged for any of this assistance. But if there are some unusual expenses, a charge may appear.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of Survivors and Dependents Educational Assistance? How do I find out if I'm eligible?[NEWLINE]agent: Would you like me to ask you some questions to see if both you and your husband meet certain eligibility requirements?[NEWLINE]user: so what has to be the scenario for me to be eligible?[NEWLINE]agent: We can find out. First, is your husband permanently and totally disabled due to a service-connected disability?[NEWLINE]user: yes he is[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask what kind of benefits are available for school or training courses?"}
{"id": "superseg_train_5120", "dialogue": "user: Survivors and Dependents Educational Assistance[NEWLINE]agent: Learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: If you re the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities[NEWLINE]agent: you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: If you re the spouse of a Veteran or service member[NEWLINE]agent: your benefits end 20 years from the date of death. You can get DIC payments from us and use DEA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding the VA education benefits for survivors or dependents. How can I know if I'm eligible for the benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member[NEWLINE]user: what else?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_5121", "dialogue": "user: Hello. Hope you're in good health. I came here to learn about any educational assistance you can provide to survivors.[NEWLINE]agent: Of course. Here you can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]agent: Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: Yes, I am the spouse of a Veteran.[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can find out if you're eligible for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: I know it is, but what should I do if I am eligible for both the fry scholarship and the DEA? Should I apply for both?[NEWLINE]agent: In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me again what programs can I learn about?[NEWLINE]agent: You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I qualify for the DEA program?[NEWLINE]agent: Yes. You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]user: What about the latter then? Do I qualify for education benefits through the DEA program?[NEWLINE]agent: Yes, you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]agent: Does the Veteran fulfill the requirements?[NEWLINE]user: Yes, at least I think so. Can we go over them?[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes. My husband was wounded on a combat mission and has been disabled ever since.[NEWLINE][BOUNDARY][NEWLINE]user: As the Veteran's wife, is there anything I should know regarding the benefits?"}
{"id": "superseg_train_5122", "dialogue": "user: I need to know more about your educational support for survivors.[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: Yes, please. Do you offer financial support for the wife of a Veteran?[NEWLINE]agent: Yes, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can also find out if you're eligible for it.[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now for what you just told me about the dea. Am I eligible for educational benefits?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member.[NEWLINE]user: ok, what descriptions must be true?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: [33] You ll need to apply.s   [34] Apply for VA education benefits Chapter 35 benefits[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm a dependent who doesn t meet the criteria?"}
{"id": "superseg_train_5123", "dialogue": "user: Hello there, can you tell me about the educational aid you offer for survivors?[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: What if I am the child of a Veteran with disabilities?[NEWLINE]agent: t[NEWLINE]user: Can you tell me anything else about the DEA program?[NEWLINE]agent: Yes, you can learn all you need to know about the DEA program here.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question aboutV A e u.Also, for XXXX. ok, how can I know?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member[NEWLINE]user: what else?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_5124", "dialogue": "user: Hello. Can you fill me in about educational aid for survivors?[NEWLINE]agent: Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]user: What if I'm the wife of a Veteran who died in the line of service?[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I qualify for the DEA program?[NEWLINE]agent: Yes. You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]user: Very well, how do I know if I am eligible for VA education benefits for survivors and dependents?[NEWLINE]agent: You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member[NEWLINE]user: what else?[NEWLINE]agent: The service member :Died in the line of duty after September 10, 2001?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?"}
{"id": "superseg_train_5125", "dialogue": "user: Can you tell me more about educational assistance for survivors?[NEWLINE]agent: Yes, you can learn about the Survivors and Dependents Educational Assistance DEA program.[NEWLINE]agent: Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?[NEWLINE]user: Yes, I'm the wife.[NEWLINE]agent: In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.[NEWLINE][BOUNDARY][NEWLINE]user: can I also ask what kind of benefits are available for school or training courses?[NEWLINE]agent: You can get a monthly payment to help you cover the cost of college or graduate degree programs, or to cover the cost of career-training certificate courses.[NEWLINE][BOUNDARY][NEWLINE]user: What if my husband had died on active duty? He barely made it.[NEWLINE]agent: Then your benefits would end 20 years from the date of death. You would be able to get DIC payments from us and to use DEA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, about my VA benefit application, I am having issues to fill one of the forms.[NEWLINE]agent: Alright, no problem. You can always send a notification by mail to your nearest VA regional office before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: I would like also to know about the survivors and dependents educational assistance?[NEWLINE]agent: *doesn't make sense*[NEWLINE][BOUNDARY][NEWLINE]agent: Can you tell me if I qualify for education benefits through DEA?[NEWLINE]user: Yes, I think so. I should fulfill all the requirements.[NEWLINE]agent: In that case you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.[NEWLINE]agent: Do you meet one of the requirements?[NEWLINE]user: Yes, like I mentioned before.[NEWLINE]agent: Is the Veteran permanently and totally disabled due to a service-connected disability?[NEWLINE]user: Yes, he is.[NEWLINE][BOUNDARY][NEWLINE]user: Could his son also get benefits?"}
{"id": "superseg_train_5126", "dialogue": "user: VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: if my disability does not allow me to complete many daily activities.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ok i wait for the information[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of benefits can I get?[NEWLINE]agent: services may include: to identify your needs and goals and Evaluation and counseling[NEWLINE][BOUNDARY][NEWLINE]user: how do i know if i'm eligible[NEWLINE]agent: If you re eligible, a VRC will work with you to determine the severity of your service - connected disability, if you re ready to work, and if you ll benefit from independent living services.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: no i don't have serious employment handicap"}
{"id": "superseg_train_5127", "dialogue": "user: VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: yes, this is my case[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: yes[NEWLINE]agent: Your disabilities prevent you from looking for or returning to work[NEWLINE]user: no[NEWLINE]agent: You may be eligible for independent living services if you re a service member or Veteran with a service - connected disability who is eligible for VR&E benefits, and you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: VR&E Independent Living track"}
{"id": "superseg_train_5128", "dialogue": "user: Can you please tell me if there are qualifications that need to be met for independent living services through the VR&E Independent Living track?[NEWLINE]agent: Do you have trouble performing normal daily activities such as bathing and dressing?[NEWLINE]user: I do not have issues with normal daily routine, no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get independent living services through VR&E?[NEWLINE]agent: Do you have a serious employment handicap?[NEWLINE]user: I am not handicapped, no.[NEWLINE]agent: In that case, I am very sorry but you will not be able to access independent living services through that organization.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to add to the VR&E facilities. Are these services available to family members of service members and veterans?[NEWLINE]agent: Yes, dependent family members can get counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to VR&E Independent Living track. Anyway, how do I apply just to see if there's a chance?[NEWLINE]agent: You can go to eBenefits to apply[NEWLINE][BOUNDARY][NEWLINE]user: what if I am eligible, how would I get help?"}
{"id": "superseg_train_5129", "dialogue": "user: What does the VR&E independent living track offer?[NEWLINE]agent: offers if your service-related disability limits your ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others and not being able to return to work immediately, you may qualify to be independent living services through Vocational Rehabilitation and Employment VR&E Independent Living track[NEWLINE]user: No, my service-related disability does not limit my ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get independent living services through VR&E?[NEWLINE]agent: Tienes una grave desventaja laboral SEH,[NEWLINE]user: if I have a serious job disadvantage SEH?[NEWLINE]agent: Are your disabilities preventing you from seeking or returning to work?[NEWLINE]user: if my disabilities prevent me from looking for or going back to work[NEWLINE]agent: Do you need services to live as independently as possible?[NEWLINE]user: I do not need services to live as independently as possible[NEWLINE]agent: sorry but you are not eligible for the benefit[NEWLINE][BOUNDARY][NEWLINE]user: Okay, regarding VA Vocational Rehabilitation, can you give me all the information on how to request for rehabilitation?[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a question that has nothing to do with the previous one about rehabilitation. Is it possible for me to qualify for a Specially Adapted Housing grant in 2019?"}
{"id": "superseg_train_5130", "dialogue": "user: can you give me details of VR&E Independent Living track[NEWLINE]agent: If your service - connected disability limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away[NEWLINE]user: if that applies to me[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent:  First, you ll need to apply for VR&E benefits.[NEWLINE][BOUNDARY][NEWLINE]user: which are the requirements?[NEWLINE]agent: You have a serious employment handicap SEH[NEWLINE]user: not[NEWLINE]agent: you may not be eligible for independent living services if you are a service member or veteran with a disability[NEWLINE][BOUNDARY][NEWLINE]user: If you have your VA disability rating"}
{"id": "superseg_train_5131", "dialogue": "user: I have questions about the VR&E Independent Living track.[NEWLINE]agent: Has your service-connected disability limited your ability to do daily activities such as bathing, dressing, and interacting with others, or are you not able to return to work right away?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not asking for me. I'm asking for my brother who is a disabled vet. How can he apply for the program?[NEWLINE]agent: If your brother has applied and is eligible for the program, we will invite him to an orientation session at his local VA benefit office to help him better understand the program.[NEWLINE][BOUNDARY][NEWLINE]user: Something else I want to ask about VA Vocational Rehabilitation,  if you can give me all the information on How to request for rehabilitation?[NEWLINE]agent: Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another query about VA Voc rehabilitation and employment. Please elaborate.[NEWLINE]agent: You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability[NEWLINE]user: I want more information. How do I know if he qualifies?[NEWLINE]agent: Does he have a serious employment handicap?[NEWLINE]user: Yes, he does.[NEWLINE]agent: Has his disability kept him from returning to work?[NEWLINE]user: Yes, he's no longer able to work, because of his disability.[NEWLINE]agent: IS he in need of services to help him live more independently?[NEWLINE]user: No, he lives with me and I take care of him, but he would like to be more independent."}
{"id": "superseg_train_5132", "dialogue": "user: You can help me by giving me more info on the VA's independent living services[NEWLINE]agent: Do you have a service-connected disability that limits your ability to perform activities of daily living like bathing, dressing, accessing the community, and interacting with others and you can t return to work right away?[NEWLINE]user: I do[NEWLINE]agent: You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive these services as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created.[NEWLINE][BOUNDARY][NEWLINE]user: and how does VR&E benefits give me this service?[NEWLINE]agent: You may be eligible for independent living services if you are a service member or Veteran with a service-connected disability who is eligible for VR&E benefits, and you meet the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: Do you have a serious employment handicap?[NEWLINE]user: yes I do that is why I told you my activities are limited when you asked before[NEWLINE]agent: Do your disabilities prevent you from looking for or returning to work?[NEWLINE]user: Yes, I don't think I can work a full day[NEWLINE]agent: Are you in need of services to live as independently as possible?[NEWLINE]user: yes that is why I am asking for help"}
{"id": "superseg_train_5133", "dialogue": "user: I'm an Army vet and I want to look into help from the independent living track[NEWLINE]agent: Does your your service-connected disability limit your ability to perform daily living activities and you can\u2019t return to work right away?[NEWLINE]user: no, I think I could work but my activities are limited[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: so do I get independent living help?[NEWLINE]agent: you may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive help as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created.[NEWLINE][BOUNDARY][NEWLINE]user: what if I am eligible, how would I get help?[NEWLINE]agent: A VRC would work with you to determine the severity of your service-connected disability, if you\u2019re ready to work, and if you\u2019ll benefit from independent living services. Your VRC will help you create a personalized, written independent living plan that meets your needs.[NEWLINE][BOUNDARY][NEWLINE]user: can we see about the other requirements?[NEWLINE]agent: Okay.  Do you have a serious employment handicap?[NEWLINE]user: I think I do, depends on the job really[NEWLINE]agent: Do your disabilities prevent you from looking for or returning to work?[NEWLINE]user: No, I think I could work and look for a job with a computer and that kind of thing"}
{"id": "superseg_train_5134", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975[NEWLINE]user: yes I served in the Blue Water Navy vessel offshore of the Republic of Vietnam[NEWLINE][BOUNDARY][NEWLINE]user: please show me information for Blue Water Navy Veterans[NEWLINE]agent: Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, the Blue Water Navy Vietnam Veterans Act of 2019[NEWLINE]agent: Do you have a claim requested in the past?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: no, I do not have any illness caused by Agent Orange[NEWLINE]agent: sorry then you don't qualify for these benefits. You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. So I'd like to ask on what should I expect if you're going to examine me to know if I have an illness due to agent orange?[NEWLINE]agent: Several things. For example, your history of contact with Agent Orange and other herbicides and your health history including any major illnesses or surgeries you may have had.[NEWLINE][BOUNDARY][NEWLINE]user: ok ok, regarding the agent orange exposition in korea or vietnam, can i get any disability benefits from you?"}
{"id": "superseg_train_5135", "dialogue": "user: Can a veteran who was exposed to Agent Orange receive compensation?[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962 and May 7, 1975?[NEWLINE]user: No I did not serve on any of the vessels mentioned.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I'm a Blue Water Navy veteran and my claim was denied in the past, is it possible for me to file a new claim?[NEWLINE]agent: Yes, you can file a new claim based on the change in the law.[NEWLINE][BOUNDARY][NEWLINE]user: who can I call or where can I go?[NEWLINE]agent: You can visit the U.S. Army web page or call 800-984-8523[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the exposure to Agent Orange, is it very likely that I had contact with it if I served in Vietnam or Korea?[NEWLINE]agent: you may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me on how to get benefits, if I believe that my illness is caused by the use of Agent Orange?[NEWLINE]agent: To submit a claim you will need to provide scientific and medical evidence that the condition is related to exposure to Agent Orange or show that the problem started during or got worse because of your military service.[NEWLINE]agent: Do you have an illness that is not on the list of Agent Orange related diseases but that you believe was caused by Agent Orange?[NEWLINE]user: Yes but I  have not filed a claim yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get disability benefits from VA?[NEWLINE]agent: You can only get benefits if you have an illness we believe is caused by Agent Orange called a presumptive disease.[NEWLINE]user: If I have an illness that is believed to be caused by Agent Orange what should I do to get disability benefits?"}
{"id": "superseg_train_5136", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975?[NEWLINE]user: yes serve on a Blue Water Navy vessel offshore of the Republic of Vietnam[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: Blue Water Navy Veterans and Agent Orange[NEWLINE]agent: you can file a new claim based on this change in law.[NEWLINE]user: more information please.[NEWLINE]agent: Read below to learn more about eligibility requirements and how to file a claim.[NEWLINE]user: illnesses related to Agent Orange exposure[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of Agent Orange? Who is responsible for that?[NEWLINE]agent: Both Veterans and qualified dependents are covered.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5137", "dialogue": "user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962, and May 7, 1975?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE][BOUNDARY][NEWLINE]user: Agent Orange exposure on Navy or Coast Guard ships[NEWLINE]agent:  you may have had contact with Agent Orange, an herbicide used to clear trees and plants during the war. We refer to this as a presumption of contact.[NEWLINE][BOUNDARY][NEWLINE]user: If we denied your claim in the past[NEWLINE]agent: you can file a new claim based on this change in law.[NEWLINE]user: and only Blue Water Navy Veterans apply for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I would also like to learn more about Agent Orange-related diseases and what medical reports can reveal.[NEWLINE]agent: [53] you 'll need to submit a medical record that shows :s     [54] You have a current disability,s [55] and   [56] There 's a connection between Agent Orange exposure and your current disability[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5138", "dialogue": "user: How will I know I have agent orange exposure from Navy or Coast Guard ships?[NEWLINE]agent: Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam or another U.S. Navy or Cost Guard ship operating in the coastal waterways of Vietnam, betwee, January 9, 1962 and May 7, 1975?[NEWLINE]user: No, I did not serve at that time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get benefits for agent orange illness?[NEWLINE]agent: You would need to file a claim for disabillity compensation and submit the evidence you have.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about the Agent Orange Exhibition. So if I had contact with the Orange agent, I should qualify for the benefit, right?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits? How can I qualify for these benefits?[NEWLINE]agent: Do you have an illness caused by AGent Orange called a presumptive disease?[NEWLINE]user: No, I do not have an illness caused by Agent Orange.[NEWLINE]agent: Then you are not able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: very well, another question, to obtain benefits, help, medical attention if you participated in tests of chemical and biological products how would you do?"}
{"id": "superseg_train_5139", "dialogue": "user: What do I need to know about Agent Orange exposure?[NEWLINE]agent: We you serving on a Blue Water Navy vessel offshore of Vietnam between January 9, 1962 and May 7, 1975?[NEWLINE]user: No, I did not serve at that time or on the ships.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if a claim was denied in the past?[NEWLINE]agent: You can always file a new claim based on the change in law.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true to get disability benefits caused by Agent Orange?[NEWLINE]agent: You would need to have an illness we believe is caused by Agent Orange exposure.[NEWLINE]user: I do have a presumptive disease caused from Agent Orange exposure.[NEWLINE]agent: Then you are able to get disability benefits from the VA.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to do if I have an illness that is not on the list of Agent Orange related diseases, but think it was caused by Agent Orange?[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note, Agent Orange. well, what else should I carry when I file the claim?[NEWLINE]agent: You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5140", "dialogue": "user: I need some information about Agent Orange exposure on Navy ships.[NEWLINE]agent: Did you happen to serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship sailing in the coastal waterways of Vietnam, between the dates of January 9th, 1962 and May 7th, 1975?[NEWLINE]user: No, but my Father did.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can my father get VA disability benefits?[NEWLINE]agent: Has your father been diagnosed with a presumptive disease believed to have been caused by Agent Orange exposure?[NEWLINE]user: No, he hasn't.[NEWLINE]agent: In this case, your father doesn't qualify for disability benefits due to Agent Orange exposure.[NEWLINE]user: Is there any other way that he could qualify for disability benefits?[NEWLINE]agent: Your father has to be diagnosed with an illness related to Agent Orange exposure to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: How would he file a claim for disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: Another point regarding Agent Orange. Can you tell me more about this?[NEWLINE]agent: If you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs [4] you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]agent: To file a claim, he will need to submit his medical record that shows he has an Agent Orange related illness.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to say about disability benefits. What resources can I use to learn more about filing a claim?"}
{"id": "superseg_train_5141", "dialogue": "user: I have questions about disability benefit entitlements due to Agent Orange exposure on Coast Guard ships.[NEWLINE]agent: Were you onboard a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another Coast Guard ship in the coastal waterways of Vietnam between January 9th, 1962, and May 7th, 1975?[NEWLINE]user: No, I was not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My illness isn't on the list of Agent orange related diseases, but I still believe it was caused by Agent Orange Exposure. How can I prove this?[NEWLINE]agent: You will need to provide medical evidence that your condition is related to Agent Orange exposure and show that this illness started during or worsened because of your military service.[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is Agent Orange?[NEWLINE]agent: Agent Orange is an herbicide used to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a list of diseases related to Agent Orange exposure that I can review?[NEWLINE]user: Do you know of any orange-related diseases that aren't listed on the list? So, what else do I need to bring with me when I file the claim?[NEWLINE]agent: You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability[NEWLINE]agent: Yes, you can view this list of diseases on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What does it take for me to be eligible for VA disability benefits?[NEWLINE]agent: Do you have an illness believed to have been caused by Agent Orange exposure?[NEWLINE]user: Yes, I believe I do."}
{"id": "superseg_train_5142", "dialogue": "user: Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: If you ve received one of these discharge statuses[NEWLINE]user: yes i received a bad conduct discharge[NEWLINE]agent: you may not be eligible for VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Can I upload evidence to support an appeal?[NEWLINE]agent: No, you can only upload evidence to support your initial disability claim.[NEWLINE][BOUNDARY][NEWLINE]user: What types of documents should I upload?[NEWLINE]agent: Have you seen a non-VA health care provider for diagnosis or treatment?[NEWLINE]user: Yes, I have"}
{"id": "superseg_train_5143", "dialogue": "user: How can I be eligible for VA disability benefits?[NEWLINE]agent: You can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: where can I get more information?[NEWLINE]agent: Watch our Compensation 101 videos to learn more about how VA disability compensation works.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on how I can get benefits for the VA clothing allowance?[NEWLINE]agent: [23] You ll need to file a claim for disability compensation.s   [24] Find out how to file a claim for disability compensation[NEWLINE]agent: Are you going to file a claim for disability compensation?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if my clothing has been damaged by my prosthetic or orthopedic device or by the medicine I'm taking for a skin condition?[NEWLINE]agent:  [4] you may be able to get money each year to help you buy new clothes.s   [5] This is a disability compensation benefit known as an annual clothing allowance.s   [6] Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: what requirements  must I meet to get disability benefits?[NEWLINE]agent: Your prosthetic or orthopedic device or your skin medicine causes damage to your clothes?[NEWLINE]user: no"}
{"id": "superseg_train_5144", "dialogue": "user: please show me information about Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability compensation?[NEWLINE]agent: You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: Disability benefits from VA, on a slightly related note. How do I apply for VA disability benefits?[NEWLINE]agent: You can get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms and if you meet some requirements.[NEWLINE]user: Null[NEWLINE]agent: Did the stressor happen during your service?[NEWLINE]user: Yes, it was.[NEWLINE]agent: Are your functions not as good as before because of your symptoms?[NEWLINE]user: I have had functional problems.[NEWLINE]agent: Has a doctor diagnosed you with PTSD?[NEWLINE]user: Actually yes."}
{"id": "superseg_train_5145", "dialogue": "user: hi, please information about Eligibility for VA disability benefits[NEWLINE]agent: Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions are covered by these benefits?[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I appreciate it, but I also need to find out about the second step.  How do you rate someone?[NEWLINE]agent: We look for your highest rating in the left column of the combined rating table and the next highest rating in the top row of the combined rating table.[NEWLINE][BOUNDARY][NEWLINE]agent: How VA assigns disability ratings Learn how we assign severity ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability compensation?[NEWLINE]agent: You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed[NEWLINE]user: what are the requirements to be eligible for VA disability compensation[NEWLINE]agent: you only have to meet at least one requirement to be eligible[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: sorry, you may not be eligible for VA disability benefits[NEWLINE]user: Is there nothing else I can do?[NEWLINE]agent: no, you may not be eligible for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible for VA disability compensation[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i served on active duty for training[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no i don't have a disability rating for your service"}
{"id": "superseg_train_5146", "dialogue": "user: I want to know if I qualify for VA disability benefits, please.[NEWLINE]agent: Of course. You should review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE]user: Do you offer healthcare as well?[NEWLINE]agent: Yes, the compensation may include financial support and other benefits like health care.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that sounds great. And how do I know if I qualify for it?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served on active duty. I fought for my country, God bless America![NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I don't have that.[NEWLINE]agent: In that case, I'm afraid that you can't get VA disability benefits or compensation.[NEWLINE]user: On a relatively associated note. How do I know if I'm eligible for these disability benefits?[NEWLINE]agent: Since you were exposed to toxic chemicals in Iraq, you may be eligible.[NEWLINE]user: So the VA will help with my illnesses?[NEWLINE]agent: Yes. We do have options to help.[NEWLINE][BOUNDARY][NEWLINE]user: And veterans are covered?"}
{"id": "superseg_train_5147", "dialogue": "user: How can I be eligible for VA disability benefits?[NEWLINE]agent: You can review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury caused by or got worse during active military service.[NEWLINE][BOUNDARY][NEWLINE]user: What are considered presumed disabilities?[NEWLINE]agent: Presumed disabilities are a chronic long-lasting  illness that first appears within one year after discharge or caused by contact with contaminants or other hazardous materials or an illness caused by time as a POW.[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regarding How will I get these benefits? What Should I Do When I File A Disability Claim?[NEWLINE]agent: When you file a claim you must complete one of these additional forms:- A statement in support of the service connection claim for post-traumatic stress disorder VA Form 21 - 0781.-Download VA Form 21 - 0781 PDF or[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor, or your experience with the stressor is related to PTSD symptoms.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: a requirement must be that the stressor occurred during your service[NEWLINE]user: if the traumatic event occurred during my service[NEWLINE]agent: Can't you function as well as before because of your symptoms?[NEWLINE]user: if due to the symptoms I cannot lead a normal daily life[NEWLINE]agent: A doctor has diagnosed you with PTSD?[NEWLINE]user: not yet a doctor has not diagnosed me"}
{"id": "superseg_train_5148", "dialogue": "user: Hello. I need help learning about disability for veterans.[NEWLINE]agent: I can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible?[NEWLINE]agent: Well, have you ever been on active duty?[NEWLINE]user: I have not.[NEWLINE]agent: It looks like you may not be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about volunteered research involving chemical and biological testing. That's fantastic, but what if I have questions or require assistance in obtaining medical care?[NEWLINE]agent: In that case, you can visit the U.S. army web page or you can call to 900-984-8523[NEWLINE]user: Are there some extra requirements to apply for this benefit?[NEWLINE]agent: Yes one of the requirements is that the research where you volunteered was between 1942 and 1945[NEWLINE]user: Yes, my volunteered research was on 1944[NEWLINE]agent: That's great, I need to know if you have an injury or a disease that was directly caused by your participation in this research testing?[NEWLINE]user: No, I don't have any injury or disease caused by that"}
{"id": "superseg_train_5149", "dialogue": "user: How do I find out if I am eligible for VA disability benefits?[NEWLINE]agent: You need to review the disability benefits eligibility criteria to see if you qualify. Compensation that you may receive may also include financial support or other benefits like health care[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VA disability benefits if I received a discharge from the military other than an honourable, bad conduct or dishonourable discharge?[NEWLINE]agent: Have you been discharged from the military for any of the reasons not given above?[NEWLINE]user: No, I have not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to qualify for VA disability compensation?[NEWLINE]agent: You must be able to answer the following correctly for you to qualify for VA disability compensation; firstly, have you served on active duty, active duty for training or inactive duty training?[NEWLINE]user: No I have not[NEWLINE]agent: In that case, you may not be able to apply for VA disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: In step 4 how do you figure out the combined disability rating?[NEWLINE]agent: We will round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about disability benefits, am I eligible for disability benefits? how to know what requirements do i need?"}
{"id": "superseg_train_5150", "dialogue": "user: Hi I would like to know who is eligible for VA disability benefits?[NEWLINE]agent: You show review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about this program?[NEWLINE]agent: You can watch our Compensation 101 videos to learn more about how VA disability compensation works.[NEWLINE]agent: Can you please tell me what is meant by disability compensation?[NEWLINE]user: Where can I find further info about disability compensation?[NEWLINE][BOUNDARY][NEWLINE]user: I received an other than honorable discharge from military service, would I still be eligible for VA benefits?[NEWLINE]agent: If you received an other than honorable discharge you may not be eligible for VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: user: Also, for disability. But I got hurt at work. Are there more requirements than that?[NEWLINE]agent: Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?[NEWLINE]user: Yes, I did. Can I get benefits?[NEWLINE]agent: Just one more question about your broken leg. Is one of your major joints immobilized by your cast?[NEWLINE]agent: Or did you have any surgery on the leg?[NEWLINE]user: My cast immobilizes my ankle and knee.I did have a surgery on it before they put the cast on too.[NEWLINE]agent: If you are expected to take over a month to recover, and if you are using a wheelchair or crutches, then you should qualify for temporary disability benefits.[NEWLINE]user: The surgery hasn't healed yet and they say it's going to be about three months for me to recover. That counts right?"}
{"id": "superseg_train_5151", "dialogue": "user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: please give more information[NEWLINE]agent: We offer opportunities to get training and practical hands - on work experience at the same time through programs like The VR&E Special Employer Incentives SEI program for eligible Veterans who face challenges getting a job.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask question unrelated to VR&E benefits and Services. Could you tell me where I can find the option to apply if I already have a VA disability rating?[NEWLINE]agent: in your eBenefits account, on the main page you can find the option to apply[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: Dear customer, you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: If you want to be eligible for benefits, you must meet at least one requirement. do you know them[NEWLINE]user: if I know some.[NEWLINE]agent: Have you been through the process of the Physical Evaluation Board?[NEWLINE]user: do not[NEWLINE]agent: Do you have a VA memorandum rating of 20% or more?[NEWLINE]user: no i don't have that rating[NEWLINE]agent: Have you entered the IDES Integrated Disability Assessment System?[NEWLINE]user: If I am entered in the IDES system"}
{"id": "superseg_train_5152", "dialogue": "user: I want to know if I'm eligible for VA rehab and employment[NEWLINE]agent: Okay, we can help you review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.[NEWLINE]user: I can get benefits if my disability limits my ability to work, right?[NEWLINE]agent: You may be able to get employment support or services to help you live as independently as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What are the prerequisites for submitting an application to the Physical Evaluation Board?[NEWLINE]agent: Are you going through the Physical Evaluation Board process?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20% or more?[NEWLINE]user: Yes, I am expecting a VA memorandum rating.[NEWLINE]agent: Excellent. You are eligible for VR&E benefits and services.[NEWLINE][BOUNDARY][NEWLINE]user: And, What happens after I apply?[NEWLINE]agent: Do you want to know the procedure after applying?"}
{"id": "superseg_train_5153", "dialogue": "user: Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members.[NEWLINE]agent: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]user: no I don't have disability that was caused or made worse by your active[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: ok i am wait[NEWLINE]user: Regarding VA vocational rehabilitation, can I apply for vocational rehabilitation services and benefits if I have a disability?[NEWLINE]agent: Find out if you re eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if the VA Vocational Rehabilitation and Employment are available to veterans? And what are the requirements in order to qualify for their benefits and services?[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a Veteran[NEWLINE]user: If I m a Veteran, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Didn t receive a dishonorable discharge[NEWLINE]user: I received a dishonorable discharge.. I am not eligible?"}
{"id": "superseg_train_5154", "dialogue": "user: Am I eligible for employment if I'm still on active duty?[NEWLINE]agent: Yes, you may be eligible if you're a service member and meet at least one requirement from our list.[NEWLINE]user: What are the requirements?[NEWLINE]agent: Will you be leaving the military soon with a 20% or higher pre-discharge disability rating?[NEWLINE]user: Yes, I am rated at 40% and I will be discharged in a couple months.[NEWLINE]agent: Then you would be eligible for either vocational rehab or employment.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to be a veteran to qualify for VR&E benefits?[NEWLINE]agent: Yes, you must be a veteran to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a basic period of eligibility?[NEWLINE]agent: Yes, your basic period of eligibility ends 12 years from the date you received notice of your date of separation from active military service or your first VA service-connected disability rating.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I take out an application for VA Voc Rehab and Employment?[NEWLINE]agent: Do you want to know the procedure after applying?"}
{"id": "superseg_train_5155", "dialogue": "user: How can I be eligible for VA Vocational Rehab and Employment?[NEWLINE]agent: You should review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.[NEWLINE]agent: Do you have a disability that was caused or made worse by active duty service and limits your ability to work?[NEWLINE]user: Yes, I have a disability that was caused by my active duty service and limits my ability to work.[NEWLINE]agent: Then it sounds like you could be eligible to get employment support or services to help you live as independently as possible.[NEWLINE]user: Can I be an active-duty service member to get be eligible for VR&E?[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA vocational rehabilitation, is there a subsidy for relatives of the beneficiary and some veterans with disabilities related to this service?[NEWLINE]agent: Find out if you are eligible for certain counseling, training and educational benefits[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you can be an active-duty service member.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA Vocational Rehabilitation and Employment Eligibility. Is it possible for a Veteran to qualify for VR&E?[NEWLINE]agent: Yes, a Veteran can be eligible for VR&E benefits and services and you meet all of the requirements.[NEWLINE]agent: Do you know if all of these requirements are true to you?[NEWLINE]user: Yes, I meet all the requirements that are listed for VR&E.[NEWLINE]agent: Let me double check, did you receive a dishonarable discharge?[NEWLINE]user: Yes, I received a dishonorable discharge.[NEWLINE]agent: Do you have a service-connected disability rating of at least 10% from VA?[NEWLINE]user: No, I do have a service-connected disability rating of at least 10% from VA."}
{"id": "superseg_train_5156", "dialogue": "user: please show me information about Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members[NEWLINE]agent: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]user: no I don't have disability that was caused or made worse by your active[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I m still on active duty, am I eligible for Vocational Rehab and Employment?[NEWLINE]agent: Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military[NEWLINE]user: if I just have a 25% higher pre - discharge disability rating[NEWLINE]agent: You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?[NEWLINE]agent: sorry, you may not be eligible for VA benefits[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know how I can apply to VA Voc Rehab and Employment? And what happens after submitting the application?[NEWLINE]agent: Do you want to know the procedure after applying?"}
{"id": "superseg_train_5157", "dialogue": "user: please show me information about Eligibility for VA Vocational Rehab and Employment[NEWLINE]agent: Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members.[NEWLINE]user: If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working[NEWLINE]agent: you may be able to get employment support or services to help you live as independently as possible[NEWLINE][BOUNDARY][NEWLINE]user: there is something else about this rehab plan, what if i can't go back to work right away?[NEWLINE]agent: Independent living services may be proposed to you[NEWLINE][BOUNDARY][NEWLINE]user: I have another question. What if I am a service member who has not yet received a service-related disability rating?[NEWLINE]agent: You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.[NEWLINE]agent: Do you know the requirements to be eligible for benefits and services?[NEWLINE]user: I know some[NEWLINE]agent: Have you gone through the process of the Physical Evaluation Board?[NEWLINE]user: yes"}
{"id": "superseg_train_5158", "dialogue": "user: Am I in the right place to learn more about VA Vocational Rehab and Employment?[NEWLINE]agent: Yes, you are. We can help with eligibility requirements for veterans and active-duty service members.[NEWLINE]agent: Do you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working?[NEWLINE]user: No, my disability was caused after I was discharged.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I apply for VR&E if I am a vet?[NEWLINE]agent: Yes, you may be eligible for VR&E benefits if you're a veteran and you meet certain requirements.[NEWLINE]agent: Do all of the listed requirements apply to you?[NEWLINE]user: Yes, all of the following is true regarding me.[NEWLINE]agent: You didn't receive a dishonorable discharge?[NEWLINE]user: Correct, I was honorably discharged.[NEWLINE]agent: Do you have a service-connected disability that been given a rating of at least 10% from the VA?[NEWLINE]user: No, my rating was given a 5% by the VA.[NEWLINE]agent: Unfortunately you must have a score of 10% or higher to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any benefits or services that the VR&E program provides?[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? in terms of Veterans Vocational Rehabilitation programs?[NEWLINE]agent: Reemployment track will help you to return to your old civilian job before you were deployed.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5159", "dialogue": "user: I want to know about how do I add a dependent to my benefits, please.[NEWLINE]agent: Do you want to file a claim for additional disability compensation for a child or spouse?[NEWLINE]user: No, this is not the reason.[NEWLINE][BOUNDARY][NEWLINE]agent: So the reason is not to file a claim for additional disability compensation for a child or spouse?[NEWLINE]user: Not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Null[NEWLINE]agent: Have you received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?[NEWLINE]user: No, I have never received that.[NEWLINE]agent: We will not be able to refund the date of your marriage or the birth or adoption of your child without fulfilling necessary requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Very well.. What if I need to be in the hospital often?[NEWLINE]agent: you may qualify at a lower disability rating[NEWLINE][BOUNDARY][NEWLINE]user: One more thing, about the Project SHAD. And over what time periods did these tests took place?"}
{"id": "superseg_train_5160", "dialogue": "user: Cu\u00e1ndo debo agregar un dependiente a mis beneficios de VA?[NEWLINE]agent: This will depend on where you are in the disability compensation application process.[NEWLINE][BOUNDARY][NEWLINE]user: If I receive a combined disability rating of at least 30%, I will be eligible for additional compensation for my dependent.[NEWLINE]agent: if exceeding 30% we will automatically consider your eligibility for additional compensation for your dependent.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for refunds?[NEWLINE]agent: Had you already received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?[NEWLINE]user: no, I have not received a combined disability rating of at least 30% at the time of marriage, birth, or adoption[NEWLINE]agent: Based on your response, I inform you that we cannot reimburse you for the date of your marriage or the birth or adoption of your child.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any resources where I can get information regarding the conditions that are covered by VA disability benefits?[NEWLINE]agent: We have a video that can help. It is called Compensation 101.[NEWLINE]user: How do I know how much money I will get?[NEWLINE][BOUNDARY][NEWLINE]user: I think I qualify for a disability."}
{"id": "superseg_train_5161", "dialogue": "user: I need to add my daughter to my VA disability benefits.[NEWLINE]agent: I can help you add your daughter to your VA disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: First, where can I mail my completed forms?[NEWLINE]agent: You can mail them to Department of Veterans Affairs Evidence Intake Center PO Box 4444 Janesville WI 53547 - 4444.[NEWLINE][BOUNDARY][NEWLINE]user: All right. Then there's the matter of my forms that I've completed. How can I send it in?[NEWLINE]agent: You use the claim tracking tool to upload whatever evidence you have to support your disability claim.  The tool also helps you check the status of your claim.[NEWLINE][BOUNDARY][NEWLINE]user: what does the evidence do to my claim? do I go back to the end of the line again?[NEWLINE]agent: Your claim is removed from the Fully Developed Claims program and it is processed as a standard claim[NEWLINE]user: and I can keep sending in evidence?[NEWLINE]agent: If your claim is decided earlier than one year from the date we received the claim you will still have the rest of the year to provide any additional evidence.[NEWLINE][BOUNDARY][NEWLINE]user: what should I be sending to make my case stronger?"}
{"id": "superseg_train_5162", "dialogue": "user: Hi, please show me information about When should I add a dependent to my benefits?[NEWLINE]agent: This depends on where you are in the process of filing for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Who does VA consider a dependent?[NEWLINE]agent: their income and net worth are below a certain amount, who meets one of the eligibility requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: could you give me more information about adding a dependent to your VA disability compensation[NEWLINE]agent: Had already received a combined disability rating of at least 30 % at the time of the marriage, birth, or adoption[NEWLINE]user: oh no. i not received this rating[NEWLINE]agent: We may pay you back to the date of your marriage or the birth or adoption of your child if you meet all of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what does an accredited representative or a VSO do?[NEWLINE]agent: These trained professionals can also: Help gather supporting documents, such as a doctor's report or medical test results.\u00a0\u00a0 file a claim or appeal on your behalf[NEWLINE]user: ok and how can I do if I want to make an appeal but I can't be present?"}
{"id": "superseg_train_5163", "dialogue": "user: hi, give me information about adding a dependent to your VA disability compensation[NEWLINE]agent: we encourage you to file online.[NEWLINE]user: what to do when i fill in my claim online[NEWLINE]agent: we recognize the day you start the online claim process as the date VA received your claim.[NEWLINE]user: if I was not listed[NEWLINE]agent: you should file a claim for the additional benefit. please Go to eBenefits[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how can I  set up to an accredited representative or a VSO to work on my behalf?[NEWLINE]agent: After this you'll need to mail it to your nearest VA regional office. Please speak to the service organization or representative before you send your request.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know, I'll do that. And what exactly can a VSO do for me?[NEWLINE]agent: Accredited representatives and VSOs can help you understand and apply for VA benefits, for example financial support monthly payments or education.[NEWLINE][BOUNDARY][NEWLINE]user: I have another questions about that topic. Is it possible to challenge a fee a VSO charges for a service?"}
{"id": "superseg_train_5164", "dialogue": "user: I would like to know how to add a dependent to my VA disability compensation.[NEWLINE]agent: You can do it through a simple online process.[NEWLINE]agent: Have you filed your claim online?[NEWLINE]user: No, I have done so through a written letter.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if it has been more than a year since I got married?[NEWLINE]agent: We may not refund the date of the marriage. Instead, we may reimburse you only for the date we receive your claim for additional disability for the dependent.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another query about  DBQs. Is it possible to find out if I've completed all of the necessary forms?[NEWLINE]agent: Yes you can see if you need to complete any additional forms online.[NEWLINE][BOUNDARY][NEWLINE]user: Do I file federal or state records or both?[NEWLINE]agent: Documents which you upload to support your disability claim should be both Federal and state records including your military medical and personnel records.[NEWLINE][BOUNDARY][NEWLINE]user: If this doesn't work out can I upload more evidence?"}
{"id": "superseg_train_5165", "dialogue": "user: I want to know how to add my wife to my VA disability benefits[NEWLINE]agent: Okay, we can tell you how to add your wife to your VA disability benefits for additional compensation.[NEWLINE][BOUNDARY][NEWLINE]user: How many different things are there to qualify for benefits?[NEWLINE]agent: You may be eligible for additional disability compensation for a spouse, child, and/or parent if you meet both of the requirements[NEWLINE]user: Btw, for submitting a claim or an appeal. How does one become a VSO or an accredited representative?[NEWLINE]agent: Each accredited representative or a VSO needs to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it best to use an accredited attorney?[NEWLINE]agent: It is best to use an accredited attorney because they are specifically trained and certified in teh VA claims process.[NEWLINE]user: What do the VSOs do?[NEWLINE]agent: The VSOs work for the Veterans and service members as well as their dependents.[NEWLINE][BOUNDARY][NEWLINE]user: Does it cost alot to use an accredited representative or a VSO?"}
{"id": "superseg_train_5166", "dialogue": "user: Hi, I need to add my son to my disability.[NEWLINE]agent: I can help you with that.[NEWLINE]user: What if I have a claim?[NEWLINE]agent: You can file online.[NEWLINE][BOUNDARY][NEWLINE]user: Those VSOs are meant to help me?[NEWLINE]agent: That's right. VSOs work on behalf of veterans and service members as well their dependents and survivors.[NEWLINE][BOUNDARY][NEWLINE]user: Well, certainly it sounds very good but, do i have to pay something for that professional?[NEWLINE]agent: By general rule, you can't be charged for any of this assistance. But if there are some unusual expenses, a charge may appear.[NEWLINE]agent: Do you know of a case where a agent or attorney have been charging too high?[NEWLINE]user: Yeah, i think i know someone.[NEWLINE]agent: O.k, if you are sure about, it, then you can challenge it, so an investigation starts.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll keep that in mind. Please, besides a VSO, there is a possibility that i can work with an attorney or claim agent, isn't?"}
{"id": "superseg_train_5167", "dialogue": "user: I want to know about my disability rating now[NEWLINE]agent: okay, did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?[NEWLINE]user: yes I did[NEWLINE]agent: You may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital. We can help you find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing regarding VA benefits? Do I qualify for disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the temp rating I get after my surgery?[NEWLINE]agent: Yes, you may be able to get a temporary 100 % disability rating and disability compensation or benefits when recovering from a surgery, and we can help you find out more on this[NEWLINE][BOUNDARY][NEWLINE]user: can you help me get disability compensation?[NEWLINE]agent: You will need to file a claim for disability compensation.[NEWLINE][BOUNDARY][NEWLINE]user: who else besides me can get covered because of my surgery?"}
{"id": "superseg_train_5168", "dialogue": "user: Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes[NEWLINE]agent: if so then[NEWLINE]user: yes tell me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent: You may be able to get disability benefits if one of the situations below describes your experience[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay.[NEWLINE][BOUNDARY][NEWLINE]user: Also about this, would it benefit me for congenital defects due to the orange effect?[NEWLINE]agent: Yes, if you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone and your child has birth defects, your child may be eligible for disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing I'd like to ask regarding on the list of requirements  that I need to get disability benefits?[NEWLINE]agent: You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?"}
{"id": "superseg_train_5169", "dialogue": "user: I need help with increasing the disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital because of a disability related to your military service?[NEWLINE]user: yes, spend time in a VA hospital[NEWLINE]agent: Yes, you can get additional disability compensation or benefits with a temporary disability rating of 100% for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: Yes, but if you had surgery, you must comply with the following:\u00a0\u00a0\u00a0\u00a0 The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability,[NEWLINE]user: What if problems arose during surgery?[NEWLINE]agent: If Surgery resulted in serious problems, such as: not being completely healed or Surgical wounds can benefit[NEWLINE]user: Can I get VA disability benefits?"}
{"id": "superseg_train_5170", "dialogue": "user: Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes i spend time in a VA hospital[NEWLINE]agent: you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, one more question aside from the VA clothing allowance, can I get other VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet both requirements[NEWLINE][BOUNDARY][NEWLINE]user: When I file a disability claim what else should I bring?[NEWLINE]agent: you must also complete this form[NEWLINE]user: ok if i qualify?[NEWLINE]agent: If you qualify you will receive payments between September 1 and October 31.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the requirements?[NEWLINE]agent: Does your prosthetic or orthotic device or your skin medicine damage your clothes?[NEWLINE]user: not"}
{"id": "superseg_train_5171", "dialogue": "user: please show me information about Increased disability rating for time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability?[NEWLINE]user: yes i do[NEWLINE]agent: you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. About disability benefits, how  can we get the compensation payment?[NEWLINE]agent: These payments will be awarded the same way they would be if your husband's disability was military service related.[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can he get?"}
{"id": "superseg_train_5172", "dialogue": "user: I've spent some time in a hospital and would like to know more about the increased disability rating.[NEWLINE]agent: Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service called a service-connected disability?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you?[NEWLINE]user: Wait, yes. I meant yes.[NEWLINE]agent: In that case you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to VA disability compensation, what are the requirements to be eligible?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes.[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: I don't have a disability rating for my service[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What conditions are covered by these benefits?"}
{"id": "superseg_train_5173", "dialogue": "user: hi i need help about Increasing disability rating by time in a hospital[NEWLINE]agent: Did you spend time in a VA hospital or VA-approved hospital for a military service-related disability called a service-related disability?[NEWLINE]user: Yes[NEWLINE]agent: You can get additional disability compensation or benefits with a 100% temporary disability rating for the time you spent in the hospital. Find out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. I have another question about these disability benefits. I was injured at work. Are there any additional requirements that I need to know in order to see if I qualify for these benefits?[NEWLINE]agent: Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?[NEWLINE]user: Yes, I did. Can I get benefits?[NEWLINE]agent: Just one more question about your broken leg. Is one of your major joints immobilized by your cast?[NEWLINE]agent: Or did you have any surgery on the leg?[NEWLINE]user: My cast immobilizes my ankle and knee.I did have a surgery on it before they put the cast on too.[NEWLINE]agent: If you are expected to take over a month to recover, and if you are using a wheelchair or crutches, then you should qualify for temporary disability benefits.[NEWLINE]user: The surgery hasn't healed yet and they say it's going to be about three months for me to recover. That counts right?"}
{"id": "superseg_train_5174", "dialogue": "user: Hi. I'm trying to learn about increasing my disability rating.[NEWLINE]agent: Okay. I can help. Did you spend any time in a VA hospital related to your disability?[NEWLINE]user: I was not in a VA hospital, but I was in a VA approved hospital.[NEWLINE]agent: Did they increase your disability rating while you were there?[NEWLINE]user: They did not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for disability benefits?[NEWLINE]agent: You may be. Let's review the different requirements.[NEWLINE]agent: Do you have the time to review the requirements?[NEWLINE]user: Yes, thank you.[NEWLINE]agent: Did you spend at least 3 weeks in the VA approved hospital?[NEWLINE]user: It was not quite 3 weeks.[NEWLINE]agent: Did we pay for hospital care for at least three weeks?[NEWLINE]user: No, that doesn't apply to me either.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: by the way for people with disabilities, how do I help my husband get benefits?[NEWLINE]agent: First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if am I qualified to apply for a disability benefits from VA if I had a surgery which is linked to an injury I sustained while serving in the military?"}
{"id": "superseg_train_5175", "dialogue": "user: Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes i worked with C-123 aircraft in Vietnam[NEWLINE]agent: you may have had contact with Agent Orange. The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filing my claim?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now about Agent Orange, can I get disability compensation for this?[NEWLINE]agent: you may have had contact with this herbicide.s   [5] We refer to this as having a presumption of contact.s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange[NEWLINE][BOUNDARY][NEWLINE]agent: please, Download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF[NEWLINE][BOUNDARY][NEWLINE]user: know the benefits for sick people from Agent Orange? How are the requirements for reservists?[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: yes[NEWLINE]agent: You were assigned to flight, ground, or medical crew duties at one of the below locations[NEWLINE]user: Yes too"}
{"id": "superseg_train_5176", "dialogue": "user: Hi, please show me information about Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes, i worked with C-123 aircraft in Vietnam[NEWLINE]agent: you may have had contact with Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: Please Check our list of military units and Air Force specialty codes to see if your unit had contact with affected C-123 aircraft.[NEWLINE][BOUNDARY][NEWLINE]user: How do they choose the beneficiaries of this compensation?[NEWLINE]agent: Find out if you can get disability compensation and other benefits for illnesses we believe are caused by contact with Agent Orange.[NEWLINE][BOUNDARY][NEWLINE]user: requirements for reservists[NEWLINE]agent: You have an illness we believe is caused by Agent Orange called a presumptive disease[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE]user: sure?"}
{"id": "superseg_train_5177", "dialogue": "user: Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: no, i don't flew on c123 aircraft in vietnam[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filing my claim?[NEWLINE]agent: Call the C-123 hotline at 800 - 749 - 8387[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now, what does it take to be an accredited representative or a VSO? Could I become a service officer myself? What are the requirements?[NEWLINE]agent: Accredited representatives and VSOs need to pass an exam and a background check.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this, about disability benefits for active duty members?[NEWLINE]agent: Please Check our list of military units and Air Force specialty codes to see if your unit had contact with affected C-123 aircraft.[NEWLINE][BOUNDARY][NEWLINE]user: please show me more information[NEWLINE]agent: Want to know more about C-123 aircraft Agent Orange claims?[NEWLINE]user: yes, please[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: You have an illness we believe is caused by contact with Agent Orange called a presumptive disease[NEWLINE]user: yes"}
{"id": "superseg_train_5178", "dialogue": "user: What is there to know about Agent Orange exposure from C-123 aircraft?[NEWLINE]agent: Did you fly on or worked with C-123 aircraft in Vietnam or other locations?[NEWLINE]user: No, I did not fly on C-123 aircraft in Vietnam.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I had contact with Agent Orange?[NEWLINE]agent: The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits if certain things are true?[NEWLINE]agent: Do you have an illness we believe is caused by Agent Orange called a presumptive disease?[NEWLINE]user: Yes, I have an illness believed to be caused by Agent Orange?[NEWLINE]agent: Were you assigned to flight, ground, or medical crew duties at certain locations?[NEWLINE]user: Yes, I was assigned to flight crew duties at the selected locations."}
{"id": "superseg_train_5179", "dialogue": "user: I would like information about Agent Orange exposure from C-123 aircraft.[NEWLINE]agent: Did you fly or work with C-123 aircraft in Vietnam or other locations?[NEWLINE]user: Yes, I flew with C-123 in Vietnam.[NEWLINE]agent: You may have had contact with Agent Orange because The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA if I am active-duty service members?[NEWLINE]agent: Yes, but you must have an illness we believe is caused by contact with Agent Orange called a presumptive disease.[NEWLINE]user: No, I don't have any such disease.[NEWLINE]agent: Unfortunately, you don't qualify to get disability benefits from VA.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about C-123 aircraft Agent Orange claims?[NEWLINE][BOUNDARY][NEWLINE]user: If I have an illness we believe is caused by Agent Orange?[NEWLINE]agent: You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]agent: You can download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I have exposure from Agent Orange C-123 aircraft How do I get disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation and show that you had exposure to Agent Orange while serving in the military.[NEWLINE]agent: Do you want to file this claim?"}
{"id": "superseg_train_5180", "dialogue": "user: please show me information about Agent Orange exposure from C-123 aircraft[NEWLINE]agent: If you flew on or worked with C-123 aircraft in Vietnam or other locations[NEWLINE]user: yes, i flew on vietnam with c123 aircraft[NEWLINE]agent: you may have had contact with Agent Orange, The U.S. military used this herbicide to clear trees and plants during the Vietnam War.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent: the most important thing Health care and Compensation payments[NEWLINE][BOUNDARY][NEWLINE]user: please show me information about For Reservists[NEWLINE]agent: You may be able to get disability benefits if the below descriptions are true for you[NEWLINE]user: What are the locations where I had to be assigned[NEWLINE]agent: Lockbourne / Rickenbacker Air Force Base in Ohio and 1969 - 1986 906th and 907th Tactical Air Groups or 355th and 356th Tactical Airlift Squadrons[NEWLINE][BOUNDARY][NEWLINE]user: For active-duty service members[NEWLINE]agent: You have an illness we believe is caused by contact with Agent Orange called a presumptive disease[NEWLINE]user: I do not have any disease that could be caused by Agent Orange"}
{"id": "superseg_train_5181", "dialogue": "user: Can you explain about the Agent Orange exposure from C-123 aircraft to me?[NEWLINE]agent: Did you fly on or work with C-123 aircraft in Vietnam or other location?[NEWLINE]user: No, I did not fly on or work with C-123 aircraft in Vietnam.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What must be true for reservists to get disability benefits?[NEWLINE]agent: Do you have an illness caused by Agent Orange?[NEWLINE]user: Yes, I have an illness caused by Agent Orange.[NEWLINE]agent: Were you assigned to flight, ground, or medical crew duties at one of these locations?[NEWLINE]user: Yes, I was assigned to flight duties at the locations.[NEWLINE]agent: Then you should be able to get disability benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I had contact with Agent Orange?[NEWLINE]agent: If you had contact with Agent Orange, which the U.S. military used as an herbicide to clear trees and plants during Vietnam War, which was sprayed from C-123 aircraft.[NEWLINE][BOUNDARY][NEWLINE]user: How am I able to get disability benefits from having Agent Orange?"}
{"id": "superseg_train_5182", "dialogue": "user: I'm inquiring about VA disability benefits for those who have been exposed to Agent Orange.[NEWLINE]agent: Did you fly or work with a C-123 aircraft?[NEWLINE]user: No, I didn't, but my Father has.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How would my Father qualify for VA disability benefits?[NEWLINE]agent: Has he been diagnosed with an illness believed to have been caused by Agent Orange exposure?[NEWLINE]user: Yes, he was diagnosed with a presumptive disease earlier this year.[NEWLINE]agent: Was he assigned to flight, ground, or medical crew duties?[NEWLINE]user: Yes, he was a pilot.[NEWLINE]agent: In this case, he may qualify for disability benefits due to Agent Orange exposure.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing to remember for the VA Agent Orange Registry test. What is the procedure for scheduling an Agent Orange Registry health examination?[NEWLINE]agent: You would need to contact your local VA environmental health coordinator.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about Agent Orange exposure  disability benefits, what if I served in either of these locations?"}
{"id": "superseg_train_5183", "dialogue": "user: Veterans Educational Assistance Program (VEAP)[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: What s covered under VEAP education benefits?[NEWLINE]agent: we ll help you pay for these types of courses : Remedial courses classes some students must take to build up their basic skills in math, reading, or English before they can take regular college courses[NEWLINE][BOUNDARY][NEWLINE]user: I am looking for information on applying for the The Reserve Educational Assistance Program (REAP)[NEWLINE]agent: By finding the description you can see how this change affects you and what you should do next.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you REAP Eligibility established before November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility because you do not meet the two requirements sorry[NEWLINE]user: ok I understand. and what happens if your eligibility is credited for your GI Bill Post-9/11 eligibility?"}
{"id": "superseg_train_5184", "dialogue": "user: please show me information about Veterans Educational Assistance Program[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the money back that I put into my VEAP account?[NEWLINE]agent: yes sure, You can withdraw the money in your VEAP account if you don t meet basic qualifying requirements or if you formally ask for a refund.[NEWLINE]agent: if you want to ask for refund?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: yes, i Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]agent: Opened and put money into your VEAP account before April 1, 1987[NEWLINE]user: I did not put money in my VEAP account before APRIL 1987[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well. What other options do I have for obtaining these benefits?[NEWLINE]agent: You can apply via mail. First, request an application form from us. Then fill it and mail it to the Veterans Affairs processing office, near you location or school.[NEWLINE][BOUNDARY][NEWLINE]user: To take classes in more than one school, could I have the opportunity to go to another school when I was pursuing my first degree?"}
{"id": "superseg_train_5185", "dialogue": "user: hi. show me information about VEAP[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get VEAP benefits?[NEWLINE][BOUNDARY][NEWLINE]agent: Make sure we've approved your selected program[NEWLINE]user: I think I was not approved[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If you used REAP benefits on or before November 24, 2015, you might be eligible to claim.[NEWLINE]agent:  You can keep using your REAP benefits until November 25, 2019[NEWLINE][BOUNDARY][NEWLINE]user: Another question: if I join the cooperative training program, what benefits will I have? What happens if the program is in a private or foreign IHL?"}
{"id": "superseg_train_5186", "dialogue": "user: please show me information about VEAP[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school[NEWLINE]user: what are the requirements to be eligible[NEWLINE]agent: Find out if you can get benefits through the Veterans Educational Assistance Program VEAP a $ 2-to-$1 government - match program for educational assistance.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about established reap eligibility.[NEWLINE]agent: Both of these must be true. You: Established REAP eligibility before November 25, 2015, and Lost eligibility when we retired that program on November 25, 2015. What conditions must I meet in order to be eligible for the benefit?[NEWLINE]user: yes[NEWLINE]agent: Did you lose eligibility when we dropped that program on November 25, 2015?[NEWLINE]user: yes[NEWLINE]agent: very well meets the requirements Can credit your REAP eligibility for your GI Bill Post-9/11 eligibility[NEWLINE]user: Thanks a lot. But another question, how can I do if I want to change my benefits?"}
{"id": "superseg_train_5187", "dialogue": "user: please show me information about Veterans Educational Assistance Program[NEWLINE]agent: You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for VEAP benefits?[NEWLINE]agent: Entered service for the first time between January 1, 1977, and June 30, 1985[NEWLINE]user: no[NEWLINE]agent: so you can't qualify, because you need to meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: One more question regarding Veterans Educational Assistance Program. What if on November 24, 2015, I was already enrolled in a school?[NEWLINE]agent: It conforms to this description if you were already attending a school or training program on November 24, 2015, or during the last semester, quarter, or term that ended before then.[NEWLINE][BOUNDARY][NEWLINE]user: OK well. and what requirements do i need to meet?[NEWLINE]agent: Do you have REAP Eligibility established before November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility as you do not meet the requirements sorry[NEWLINE]user: What do I do if I want to change my benefits?"}
{"id": "superseg_train_5188", "dialogue": "user: I'm looking for information regarding the Veterans Educational Assistance Program[NEWLINE]agent: Under VEAP, you may be able to use part of your military pay to help cover the cost of schooling and continue your education.[NEWLINE][BOUNDARY][NEWLINE]user: If I put money into a VEAP account, can I get that money refunded if needs be?[NEWLINE]agent: To get a refund of this money, you need to complete an Application for Refund of Educational Contributions VA Form 22-5281. This form can be downloaded from the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a long list of pre-requisites that are needed to be fulfilled before I qualify for VEAP benefits?[NEWLINE]agent: The first thing required is that you entered military service for the first time between January 1, 1977 and June 30, 1985[NEWLINE]user: That doesn't apply to me[NEWLINE]agent: In that case, unfortunately you do not qualify for VEAP[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. About the Veterans education benefits. So all I have to do now is to apply for my GI Bill benefits to be restored?[NEWLINE]agent: Yes, just apply again to restore your GI Bill benefits if your school closed.[NEWLINE][BOUNDARY][NEWLINE]user: Are their any stories of how veterans and service members use the GI Bill that I can see?[NEWLINE]agent: You can see stories of how Veterans and service members use GI Bill and it will show you how they advanced in their career.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am enrolled in an approved school?"}
{"id": "superseg_train_5189", "dialogue": "user: Hello. I hope you're doing well. I need some information about the educational aid program for veterans.[NEWLINE]agent: Of course. You may be able to continue your education by using part of your military pay to help cover the cost of school.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if I qualify for this program?[NEWLINE]agent: In order to qualify for the VEAP benefits, you need to meet all requirements.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another question about REAP benefits. What are the conditions that I must meet?[NEWLINE]agent: Did you perform the REAP Eligibility established before November 25, 2015?[NEWLINE]user: yes[NEWLINE]agent: Lost eligibility when we dropped that program on November 25, 2015?[NEWLINE]user: do not[NEWLINE]agent: as you do not meet the requirements You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility, sorry[NEWLINE][BOUNDARY][NEWLINE]user: How do I know how much this change affects me?"}
{"id": "superseg_train_5190", "dialogue": "user: I want to look into the VA VEAP benefits[NEWLINE]agent: Okay, you may be able to continue your education by using part of your military pay to help cover the cost of school. We can help you find out if you can get benefits through the Veterans Educational Assistance Program, a $2-to-$1 government-match program for educational assistance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not active so how do I start?[NEWLINE]agent: you will need to send copy 4 of your DD214, Certificate of Release, or Discharge from Active Duty.[NEWLINE][BOUNDARY][NEWLINE]user: can I ask something else?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what is covered under VEAP education benefits?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: How does VA make payments? on what date?[NEWLINE]agent: Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term[NEWLINE][BOUNDARY][NEWLINE]agent: It will help you pay for training, programs and fees for undergraduate programs, co-op training, and others[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I'm eligible for VEAP benefits?[NEWLINE]agent: you must have at least 3 months of contributions available to use your VEAP benefits[NEWLINE]user: what else do I need to be eligible?[NEWLINE]agent: Did you enter the service for the first time between January 1, 1977, and June 30, 1985?[NEWLINE]user: no I entered later"}
{"id": "superseg_train_5191", "dialogue": "user: Can I be backed by a VA home loan if I do not quite meet my lender's credit requirements?[NEWLINE]agent: For a VA home loan you will also need to meet your lender's credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a Certificate of Eligibility as the spouse of a veteran?[NEWLINE]agent: You may be able to get a COE if you are the surviving spouse of a veteran or the spouse of a veteran who is missing in action or being held as a prisoner of war.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the same COE I used to purchase my current home if I am relocating?[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet certain requirements.[NEWLINE]user: Does my current home need to be sold to re-use my COE or can I keep it and use it as a rental property?[NEWLINE]agent: You can re-use a COE if you've sold the home you bought with the prior loan and have paid that loan in full among other requirements.  If you wish to request an entitlement restoration, fill out a Request for Certificate of Eligibility VA Form 26-1880 and send it to the VA regional loan center for your state.[NEWLINE]user: What are the requirements for re-using a COE?[NEWLINE]agent: Have you sold the home that you bought with the prior loan and paid that loan in full?[NEWLINE]user: I have not sold the home.  I was wondering if I could keep it and use it as a rental property.[NEWLINE]agent: Is it possible that a qualified veteran-transferee would agree to assume your loan and substitute their entitlement for the same amount of entitlement that you originally used?[NEWLINE]user: I do not understand what that means or how that would work."}
{"id": "superseg_train_5192", "dialogue": "user: You tell me, I wanted to know what I need to be able to get approved. So how can you help?[NEWLINE]agent: We can help you learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, we can help you find out how to apply for a Certificate of Eligibility to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you\u2019ll also need to meet your lender\u2019s credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: ok, how do I go on with this if I had a VA loan before?[NEWLINE]agent: Have you sold the home you bought with the prior loan and have paid that loan in full?[NEWLINE]user: no that didn't happen[NEWLINE]agent: Will a qualified Veteran-transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally?[NEWLINE]user: no way, don't know anyone who would do that[NEWLINE]agent: Have you repaid your prior loan in full\u00a0but haven't sold the home you bought with that loan?[NEWLINE]user: no I haven't[NEWLINE]agent: You will not be able to use a COE you used before.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if is it possible for my spouse to apply for the VA home loan program?[NEWLINE]agent: Possibly we can apply to see if you qualify.[NEWLINE]user: Is it possible to avoid foreclosure? I was told, or so I thought, that I could sign over my house."}
{"id": "superseg_train_5193", "dialogue": "user: I need eligibility requirements for VA home loan programs.[NEWLINE]agent: I can give you that information.   Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA - backed home loan, you ll also need to meet your lender s credit and income loan requirements to receive financing.[NEWLINE]user: So my credit will still play into my loan approval?[NEWLINE]agent: Yes, Keep in mind that for a VA - backed home loan, you ll also need to meet your lender s credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must be met to use a COE I used before?[NEWLINE]agent: Have you sold the home you bought with the  prior loan and have paid that loan in full?[NEWLINE]user: yes, I have sold and paid that loan in full.[NEWLINE]agent: You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for my COE online?[NEWLINE]agent: You can apply online right now[NEWLINE][BOUNDARY][NEWLINE]user: Are there other situations where I can get a COE?"}
{"id": "superseg_train_5194", "dialogue": "user: Hi. Yes. I am trying to learn about your home loan program.[NEWLINE]agent: I can help. We can discuss either how to see if you are eligible or how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a Certificate of Eligibility from before, can I still use it?[NEWLINE]agent: Do you still own that home?[NEWLINE]user: No, we sold it.[NEWLINE]agent: Did you repay your previous loan?[NEWLINE]user: Yes, it is paid off.[NEWLINE]agent: Okay, you may be able to restore the COE.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know THE MORTGAGE PAYMENT RULES? What should I do if I have trouble paying my mortgage?[NEWLINE]agent: contact your loan servicer right away[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA financial counseling to help avoid foreclosure?[NEWLINE]agent: If you re a Veteran or the surviving spouse of a Veteran we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan"}
{"id": "superseg_train_5195", "dialogue": "user: Hi. I'd like to learn about programs you have for veterans wanting to buy a house.[NEWLINE]agent: I can help you with that process.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a COE from a previous home purchase?[NEWLINE]agent: Do you still own that house?[NEWLINE]user: No, I just sold it.[NEWLINE]agent: Are you able to have another veteran take on your loan?[NEWLINE]user: I don't think I can convince anyone to do that.[NEWLINE]agent: Have you paid off your old loan?[NEWLINE]user: No, I still have a little left to pay.[NEWLINE]agent: Unfortunately, you will need to get a new COE.[NEWLINE][BOUNDARY][NEWLINE]user: Okay,  I'd also want to find out aside from Certificate of Eligibility, how can I avoid the foreclosure?[NEWLINE]agent: A deed in lieu of foreclosure lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else for foreclosure avoidance, how else can I get a COE?"}
{"id": "superseg_train_5196", "dialogue": "user: Hello, hope you're doing well. What requirements do your home loan programs for veterans have?[NEWLINE]agent: You're in the right place. Here you can learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, or find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you'll also need to meet your lender's credit and income loan requirements to receive financing.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a COE I used before?[NEWLINE]agent: Have you sold the home you bought with the prior loan and have paid that loan in full?[NEWLINE]user: Yes. I used a loan, but I finished paying it back in full last year.[NEWLINE]agent: In that case you may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet at least one of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the requirements then?[NEWLINE]agent: Yes, one of them is that you must be a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Well, what if I have received a bad conduct? Those were very turbulent times and everyone made mistakes.[NEWLINE]agent: In that case you may not be eligible for VA benefits.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I apply for my COE?[NEWLINE]agent: You can apply online right now.[NEWLINE][BOUNDARY][NEWLINE]user: Right now? That's great. I might have to request an entitlement restoration though. How can I do that?"}
{"id": "superseg_train_5197", "dialogue": "user: hi i need help about Eligibility Requirements for VA Home Loan Programs[NEWLINE]agent: Of course we'd love you to know the VA mortgage loan eligibility requirements for a direct or VA-backed loan.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I received a license that is not honorable, misconduct, or dishonorable?[NEWLINE]agent: If you received a discharge status?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Have you sold the house you bought with the previous loan and have you paid the loan in full?[NEWLINE]user: do not[NEWLINE]agent: A Qualified Veteran: Does the assignee agree to take on your loan and substitute your claim for the same amount of claim you originally used?[NEWLINE]user: do not[NEWLINE]agent: Have you paid your previous loan in full?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE]user: Can I use a COE I used before to request a restoration of rights?[NEWLINE]agent: fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state.  Download VA Form 26 - 1880Find your state s VA regional loan center[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything explanation about VA home loan programs for surviving spouses? Where or How can I get a COE?"}
{"id": "superseg_train_5198", "dialogue": "user: can you give me details of Eligibility requirements for VA home loan programs[NEWLINE]agent: Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status[NEWLINE][BOUNDARY][NEWLINE]user: Can I use a COE I used before to request a restoration of rights?[NEWLINE]agent: fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state.  Download VA Form 26 - 1880Find your state s VA regional loan center[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You ve sold the home you bought with the prior loan and have paid that loan in full[NEWLINE]user: yes[NEWLINE]agent: You qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a COE as the spouse of a Veteran?[NEWLINE]agent: You may be able to get a COE if you re the surviving spouse of a Veteran or the spouse of a Veteran who is missing in action or being held as a Prisoner of War POW. Find out how to apply for a COE as a surviving spouse[NEWLINE][BOUNDARY][NEWLINE]user: If I received one of these discharge states"}
{"id": "superseg_train_5199", "dialogue": "user: Am I eligible for VA Dependency and Indemnity Compensation as a surviving spouse?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet certain requirements.  You will also need to provide evidence with your claim showing that one of the descriptions is true for the veteran or service member.  That evidence may include documents like military service records, doctors' reports, and medical test results.[NEWLINE]user: What are the requirements for me as a surviving spouse for VA Dependency and Indemnity Compensation?[NEWLINE]agent: Were you married to the veteran or service member prior to January 1, 1957?[NEWLINE]user: I was not even born yet in 1957.[NEWLINE]agent: Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: No.  We got married while in service.[NEWLINE]agent: Were you married to the veteran or service member for at least a year?[NEWLINE]user: Not quite a year, no.[NEWLINE]agent: Did you have a child with the veteran or service member?[NEWLINE]user: We did not have children because of his deployments.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else to consider about what happens after I apply? Is there a phone number where I can reach you?[NEWLINE]agent: Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out how my former husband who was a prisoner of war during his service years was rated as it pertains to his benefits?"}
{"id": "superseg_train_5200", "dialogue": "user: Hi, I need some more info on Dependency and Indemnity Compensation, and if I am eligible as a spouse.[NEWLINE]agent: You may qualify if you meet certain criteria.[NEWLINE]user: What is the criteria?[NEWLINE]agent: We can discuss that. Did you marry the service member or Veteran before January 1 1957?[NEWLINE]user: Oh no, much more recent than that.[NEWLINE]agent: Ok, did you marry the Veteran within 15 years of their discharge?[NEWLINE]user: No, that isn't me either.[NEWLINE]agent: Were you married to the Veteran for at least 1 year?[NEWLINE]user: No, again, not the case.[NEWLINE]agent: Do you have a child with the Veteran?[NEWLINE]user: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I am a surviving parent, how do I apply for compensation?[NEWLINE]agent: You can fill out a Application for Dependency and Indemnity Compensation by Parent VA Form 21P-535.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Please allow me to ask a follow-up question. in order to be eligible for VA disability benefits Is there any other way he could be eligible for benefits?[NEWLINE]agent: Your father has to be diagnosed with an illness related to Agent Orange exposure to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Well done. When you contact the National Cemetery Scheduling Office, gather the details and documentation you'll need to locate the deceased. Okay, what kind of details do I need to provide you with about this procedure?"}
{"id": "superseg_train_5201", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below. You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member.Evidence may include documents like military service records, doctor s reports, and medical test results.[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Where you married to the veteran or service member before January 1, 1957?[NEWLINE]user: No it was not before then.[NEWLINE]agent: Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: No I sure did not.[NEWLINE]agent: Were you married to the veteran or service member for at least 1 year?[NEWLINE]user: No I was not[NEWLINE]agent: Did you have a child with the veteran or service member?[NEWLINE]user: Yes I did.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Blue Water Navy Vietnam Veterans Act?[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: Also, what about the funeral plan? Is there something more that needs to be done to get it right?[NEWLINE]agent: Yes, a funeral director can help you with the needed information and documents[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of the concept of service relation. Please provide me with details about Blue Water Navy Veterans."}
{"id": "superseg_train_5202", "dialogue": "user: Hello there. I need to know if I'm eligible for VA DIC as the wife of a deceased veteran.[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements. You'll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member. Evidence may include documents like military service records, doctor's reports, and medical test results.[NEWLINE]agent: Do you fulfill the requirements?[NEWLINE]user: Yes. At least I think I do.[NEWLINE]agent: Have you married the Veteran or service member before January 1, 1957?[NEWLINE]user: No, I married him after.[NEWLINE]agent: Have you married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?[NEWLINE]user: Yes, I did.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you unmarried?[NEWLINE]user: No, I said before that I was married.[NEWLINE]agent: *not possible to continue*[NEWLINE]user: Something else about disability benefits, what requirements does my father need for him to apply?[NEWLINE]agent: Your father has to be diagnosed with an illness related to Agent Orange exposure to qualify.[NEWLINE]user: fine, thanks. I would like to know the meaning of VSO has something to do with the military from what I have read in many documentaries"}
{"id": "superseg_train_5203", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below. You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member.[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Married the Veteran or service member before January 1, 1957[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the DIC eligibility information[NEWLINE]agent: Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116 - 23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.[NEWLINE][BOUNDARY][NEWLINE]user: Just a random question. Where can I learn more about burial planning for a Veteran?[NEWLINE]agent: We can help you get the Veteran s DD214 or other discharge documents you may need[NEWLINE][BOUNDARY][NEWLINE]user: What are the possible way for me to request benefits in VA?[NEWLINE]agent: Work with an accredited representative. Get help filing your claim[NEWLINE][BOUNDARY][NEWLINE]user: Also, for the postal service, what should I do if I sign on behalf of someone else?"}
{"id": "superseg_train_5204", "dialogue": "user: Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below.[NEWLINE]agent: do you want to know the requirements?[NEWLINE]user: yes[NEWLINE]agent: Married the Veteran or service member before January 1, 1957[NEWLINE]user: not[NEWLINE]agent: Married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: whether you may be eligible for DIC benefits under the 2019 Blue Water Army Vietnam Veterans Act.[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. If you have a disease that we think is caused by Agent Orange, please let us know. How will he go about filing an application for disability benefits?[NEWLINE]agent: To file a claim, he will need to submit his medical record that shows he has an Agent Orange related illness.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about Burial at Sea program. Is there a phone number I can call to reach you?"}
{"id": "superseg_train_5205", "dialogue": "user: hi i need help about Benefits for spouses and dependents[NEWLINE]agent: I'm here to serve you want to know if you are eligible for VA DIC as a surviving spouse or dependent[NEWLINE]user: yes. What requirements do I need to meet?[NEWLINE]agent: Were you married to the veteran or service member before January 1, 1957?[NEWLINE]user: Yes[NEWLINE]user: I would like to know if the veteran's eligibility was due to a service-related disability rated totally disabling?[NEWLINE]agent: they must have had this rating[NEWLINE][BOUNDARY][NEWLINE]user: About the information and documents I need to identify the deceased, what other documents do I need when I call the National Cemetery scheduling office?[NEWLINE]agent: If the person was married, you ll also need the surviving spouse s status as Veteran, service member, or family member[NEWLINE][BOUNDARY][NEWLINE]user: Is my surviving spouse or dependent eligible for VA DIC? What is the rating?[NEWLINE]agent: Since his release from active duty and for at least 5 years immediately before his death,o For at least 1 year before their death if they were a former prisoner of war who died after September 30, 1999Note: Totally disabling means that the veteran's injuries make it impossible for them to work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about Exposure to Agent Orange on Navy or Coast Guard ships, can they get disability compensation?"}
{"id": "superseg_train_5206", "dialogue": "user: hi i need help about Am I eligible for VA DIC as a surviving spouse or dependent?[NEWLINE]agent: You can meet VA or surviving spouse compensation requirements if you meet the requirements below. You must also present evidence with your claim that shows one of the descriptions below is true for the Veteran or service member. Evidence may include documents such as military service records, medical reports, and medical examination results.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you married to the veteran or service member before January 1, 1957?[NEWLINE]user: do not[NEWLINE]agent: Were you married to the veteran or service member within 15 years of your discharge from the period of military service during which the qualifying illness or injury began or worsened?[NEWLINE]user: do not[NEWLINE]agent: Were you married to the Veteran or service member for at least 1 year?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What if my Blue Water Navy Veterans Service Disability Claim was denied in the past?[NEWLINE]agent: You may be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act.[NEWLINE][BOUNDARY][NEWLINE]user: Will they be able to assist me if I assume his military release date was nearly 65 years ago?[NEWLINE]agent: If he was discharged more than 62 years ago, then the National Archives opens all of those records to the public and ordering a copy will be easy.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about VA disability benefits. Is there any other way he could be eligible for disability benefits?"}
{"id": "superseg_train_5207", "dialogue": "user: Hi. I need to learn how to be put on my husband's benefits.[NEWLINE]agent: Okay, I can help you with that.[NEWLINE]user: What do I need to do to become eligible?[NEWLINE]agent: Were you married before January 1, 1957?[NEWLINE]user: Yes, we were married in 1954.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know how to apply. Can you help?[NEWLINE]agent: Yes, I will walk you through the steps.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of a VSO or certified delegate. What happens if I receive a really large bill, and what can I do about it?[NEWLINE]agent: In that case you can challenge it[NEWLINE][BOUNDARY][NEWLINE]user: During Vietnam, my husband served in the Navy. Does the knowledge prove to be useful?[NEWLINE]agent: Yes, that does help.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help paying for burial costs? If I am the spouse or family member?"}
{"id": "superseg_train_5208", "dialogue": "user: I'm looking for more information on disability because of mustard gas contact[NEWLINE]agent: We can help you. You can email us if you need help filing a disability claim. Do you need our email address?[NEWLINE]user: not yet, maybe when I start filling out papers[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have a quick question before I ask what I came here to ask,  do you have numbers on how many veterans volunteered for chemical and biological testing?[NEWLINE]agent: As many as 60,000 Veterans volunteered for medical research for the U.S. Biological and Chemical Programs.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for someone who has been exposed to Agent Orange. How do I apply for, and receive disability benefits?[NEWLINE]agent: You'll need to file a claim for disability compensation and show that you had exposure to Agent Orange while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: I understand I will have to file that claim. Okay, so what does one of those Army vets need to get benefits?[NEWLINE]agent: Let me ask you some questions to see if you may be eligible for medical care. Did you volunteer for research involving chemical and biological testing between 1942 and 1975?[NEWLINE]user: no, not me[NEWLINE]agent: You did not meet the requirements to get medical care through the U.S. Army[NEWLINE][BOUNDARY][NEWLINE]user: How would I get benefits for agent orange illness?"}
{"id": "superseg_train_5209", "dialogue": "user: Hi I need information about benefits for volunteering for research involving chemical and biological testing[NEWLINE]agent: You can get benefits if you volunteered for medical research for the U.S., is that your case?[NEWLINE]user: No, I didn't volunteer for medical research[NEWLINE]agent: were you involved in any other research?[NEWLINE]user: Yes I was involved in a research program about chemical and biological testing[NEWLINE]agent: In that case, you can get medical care through the U.S. Army, but first, you need to meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let us talk about this. Is this to say the veterans are covered?[NEWLINE]agent: Correct, Veterans are covered.[NEWLINE][BOUNDARY][NEWLINE]user: In other words, I can get disability benefits from VA, since I'm a Veteran?[NEWLINE]agent: Yes, you may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. This may include contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Can we please talk a bit more about exposure to specific hazards? I got disabled after an attack with chemical weapons."}
{"id": "superseg_train_5210", "dialogue": "user: How to get these disability benefits?[NEWLINE]agent: You ll need to file a claim for disability compensation[NEWLINE]user: what else should i know when submitting my claim[NEWLINE]agent:  be sure to share any military records that show you had contact with blistering agents[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?[NEWLINE]user: not[NEWLINE]agent: You cannot get medical care through the US Army. USA[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering on what types of benefits am I eligible for as a result of my disability?[NEWLINE]agent: We have health care and compensation benefits.[NEWLINE][BOUNDARY][NEWLINE]user: How would I qualify for these disability benefits?[NEWLINE]agent: Since you were exposed to toxic chemicals in Iraq, you may be eligible.[NEWLINE]user: So the VA will help with my illnesses?[NEWLINE]agent: Yes. We do have options to help.[NEWLINE][BOUNDARY][NEWLINE]user: And veterans are covered?"}
{"id": "superseg_train_5211", "dialogue": "user: hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?[NEWLINE]agent: Are you among the 60,000 veterans who volunteered for medical research for the biological and chemical programs of the United States?[NEWLINE]user: Yes[NEWLINE]agent: We commend him for participating in the Biological and Chemical Programs.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks to you for letting me participate without a doubt a very pleasant experience but I have one doubt. Will I be eligible for VA disability compensation?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_5212", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: Were you one of the veterans who volunteered for medical research?[NEWLINE]user: not[NEWLINE]agent: Were you involved in this investigation?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Volunteered for research involving chemical and biological testing between 1942 and 1975[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: if I must meet the requirements. How Can I Manage My Veterans Disability Benefits?[NEWLINE]agent:  Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: I would like to have information about the Agent Orange claims from aircraft C-123. Will there be someone who can guide me, any form?"}
{"id": "superseg_train_5213", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: I am part of the veterans who volunteered for medical research[NEWLINE]user: yes[NEWLINE]agent:  Biological and Chemical Programs[NEWLINE][BOUNDARY][NEWLINE]user: Would I possibly be eligible for VA disability compensation due to being a veteran who volunteered for medical research involving biological and chemical programs?[NEWLINE]agent: Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.[NEWLINE]user: What must be true for me to get VA disability?[NEWLINE]agent: Did you serve on active duty, active duty for training, or inactive duty training?[NEWLINE]user: Yes, I served active duty.[NEWLINE]agent: Do you have a disability rating for your service-connected condition?[NEWLINE]user: No, I do not have a disability rating at this time."}
{"id": "superseg_train_5214", "dialogue": "user: hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?[NEWLINE]agent: Are you one of the 60,000 veterans who volunteered?[NEWLINE]user: do not[NEWLINE]agent: Were you involved in this investigation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Were you involved in this investigation?[NEWLINE]agent: Select merchant sailors were also exposed in Bari, Italy.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?[NEWLINE]agent:  Health care and Compensation payments[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have questions or need help getting medical care:\u00a0\u00a0\u00a0\u00a0 Visit the US Army website. USA, or\u00a0\u00a0 Call 800 - 984 - 8523[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?"}
{"id": "superseg_train_5215", "dialogue": "user: Can I get benefits if I volunteered for research involving chemical and biological testing?[NEWLINE]agent: As many as 60,000 Veterans volunteered for medical research for the U.S.[NEWLINE]user: it's not my case[NEWLINE]agent: and if I was involved in this investigation[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you can get medical care through the U.S. Army if you meet both of the requirements listed below[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know when the project SHAD conducted this testing and whether I was involved during those times so that I can apply for disability compensation.[NEWLINE]agent: from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_5216", "dialogue": "user: Let me know more about VA benefits you can get while attending school out of the U.S.[NEWLINE]agent: Are you planning to study in a foreign school?[NEWLINE]user: Yes[NEWLINE]agent: We can help you find out how you can use VA benefits to cover your tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: if i could really help? I would appreciate. What requirements have to comply?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Are you enrolled at an approved Institution of Higher Learning (IHL)?[NEWLINE]user: Yes, I'm currently enrolled in one.[NEWLINE]agent: Are you in an educational program that requires part-time study and part-time work or training?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case, you may be able to get money for books, tuition, and housing if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Are these all benefits I can get?"}
{"id": "superseg_train_5217", "dialogue": "user: Good morning I would like to know about Foreign programs[NEWLINE]agent: Are you planning to study at a foreign school?[NEWLINE]user: Yes I am pretty interested in that[NEWLINE]agent: Great, in that case, you can use some VA benefits to cover tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about VA benefits. What if I'm re-using the Montgomery GI Bill MGIB?[NEWLINE]agent: In that case, you can get up to $600 before we charge your benefits.[NEWLINE]user: How can I get this benefit?[NEWLINE]agent: Your teacher at your school must agree that you need a tutor and write a letter on your behalf and he/she should send the letter to your school's certifying official and add a copy to your VA student file.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I am eligible for this benefit?[NEWLINE]agent: Are you re enrolled in an educational program for half-time or more?[NEWLINE]user: No, I don't..."}
{"id": "superseg_train_5218", "dialogue": "user: How can I get information about foreign programs for VA[NEWLINE]agent: Of course, do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: do not[NEWLINE]agent: since you do not meet all the requirements you can not get educational benefits sorry[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I enroll?[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about benefit rates and how to use your benefits? How can I put my benefits to use?[NEWLINE]agent: Undergraduate and graduate degrees from institutions of higher learningIf you re looking to earn an undergraduate or graduate degree, find out if you can get VA benefits to help pay for courses[NEWLINE][BOUNDARY][NEWLINE]agent: You can send us a question through the GI Bill website. Go to the GI Bill website You can also send us a request for information on the approval status of your program by mail. Submit your request[NEWLINE][BOUNDARY][NEWLINE]user: Also, to sign up. and I have another question, do you accept school degrees in foreign countries?[NEWLINE]agent: We will accept degrees from schools in foreign countries that are similar to degrees from accredited American colleges and universities. Accredited means that a group of experts has confirmed that the school meets certain recognized quality standards.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. If I am outside the United States, what number can I contact?"}
{"id": "superseg_train_5219", "dialogue": "user: hi i need help about Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: Yes[NEWLINE]agent: have they approved their program?[NEWLINE]user: Yes[NEWLINE]agent: Is your program in a higher education institution where you will earn a standard or higher associate degree, or a degree of equal value at that foreign school?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: By the way, have you heard of After Get Tutoring? What should you do once you've gotten tutoring?[NEWLINE]agent: you, your tutor, and your school s certifying official must fill out and sign an Application for Individualized Tutorial Assistance VA Form 22 - 1990 t[NEWLINE][BOUNDARY][NEWLINE]user: Also to learn about programs abroad? How can I use VA benefits to cover tuition and fees?"}
{"id": "superseg_train_5220", "dialogue": "user: Hello, what can you tell me about foreign programs?[NEWLINE]agent: Are you planning to study at a foreign school?[NEWLINE]user: No, I'm just looking for some information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me, in theory, could I get education benefits to study abroad?[NEWLINE]agent: Yes, you can get education benefits if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if the education benefits would cover my housing costs as well?[NEWLINE]agent: It can indeed be used for tuition, books, and housing, yes.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me the requirements in applying for tuition assistance if I am approved for federal TA?[NEWLINE]agent: You meet the two requirements listed below.\u00a0 Both must be true:\u00a0 You qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits, and\u00a0\u00a0 The cost of the course and fees is more than what TA will cover.[NEWLINE]user: What specifications are we discussing?[NEWLINE]agent: Are you eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Have we already approved your program?[NEWLINE]user: No. Like I said, I'm just asking for information. I didn't apply."}
{"id": "superseg_train_5221", "dialogue": "user: can you give me details of Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user:  find out how you can use VA benefits to cover your tuition and fees[NEWLINE]agent: find out how you can use VA benefits to cover your tuition and fees[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: If you plan to study at a foreign school, [3] find out how you can use VA benefits to cover your tuition and fees[NEWLINE][BOUNDARY][NEWLINE]user: Can I attend any foreign school?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know the information regarding the benefit rates and ways on how I can use my benefits. Can you brief me for more details please?[NEWLINE]agent: RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members[NEWLINE][BOUNDARY][NEWLINE]agent: Use the GI Bill Comparison Tool to see what benefits you can get at the school you want to attend. Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: very good and the educational benefits of VA, to study in a foreign school, how can I qualify?[NEWLINE]agent: You re eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent[NEWLINE]user: not"}
{"id": "superseg_train_5222", "dialogue": "user: a3a99e21f9b8f6890b86c9685ffd6813[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits to study at a foreign school?[NEWLINE]agent: You can get educational benefits if you meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the VA education benefits process, what if it is the GI Bill,l how do they pay?[NEWLINE]agent: Payments are issued after each months classes, if you had classes in November you'll get payment in December[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the veterans technology education courses. Am I eligible for the other programs such as VET TEC program?[NEWLINE]agent: Yes there are some other options you may be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the other options? What requirements do I need to meet?[NEWLINE]agent: Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?[NEWLINE]user: Yes[NEWLINE]agent: Have we approved your program?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can be obtained?"}
{"id": "superseg_train_5223", "dialogue": "user: can you give me details of Foreign programs[NEWLINE]agent: Do you plan to study in a foreign school?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Usted es elegible o ya recibe asistencia educativa de VA como veterano, miembro del servicio, reservista o dependiente calificado[NEWLINE]user: yes[NEWLINE]agent: We ve approved your program[NEWLINE]user: yes[NEWLINE]agent: Your program is at an institution of higher learning where you ll earn a standard associate s degree or higher, or a degree of equal value at that foreign school[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I can still use my GI Bill benefits if I'm going to continue my education after I leave the military?[NEWLINE]agent: [25] figure out if the GI Bill benefits you have left will cover your needs.s   [26] Use the GI Bill Comparison Tool[NEWLINE][BOUNDARY][NEWLINE]user: Is there have any info that i can here. Could you tell me something about the Post-9/11 GI Bill benefits?"}
{"id": "superseg_train_5224", "dialogue": "user: Hi, I'm a veteran and I want to know about technology education courses[NEWLINE]agent: Do you want to gain experience to start or advance a career in the technology industry?[NEWLINE]user: Oh, No, I just want to do something different[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So may I be eligible?[NEWLINE]agent: Are you on active duty?[NEWLINE]user: No, I'm not an active duty service member[NEWLINE]agent: In that case, you can't be eligible for this program[NEWLINE][BOUNDARY][NEWLINE]user: May I be eligible for another program? one of the VET TEC program?[NEWLINE]agent: Yes there are some other options you may be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one last question, If I start a training program will I need to attend it in person?"}
{"id": "superseg_train_5225", "dialogue": "user: I would like to ask for information about technology education courses for veterans[NEWLINE]agent: Do you want to gain computer experience to start a career in the technology industry?[NEWLINE]user: Yes I want to start a career in this industry[NEWLINE]agent: Great, in that case, you can be eligible for the VET TEC program, this program will match you with a leading training provider that will help you develop high-tech skills[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements for this program?[NEWLINE]agent: There are some requirements, but first I would like to know if you are on active duty[NEWLINE]user: Oh no, Right now I'm not on active duty[NEWLINE]agent: I'm so sorry but If you're not on active duty you can't be eligible for this program[NEWLINE][BOUNDARY][NEWLINE]user: in that case, Can I apply for this program soon?[NEWLINE]agent: This is a five-year pilot program, if you become an active duty veteran you can participate as long as it is available.[NEWLINE]user: Well I'm sixty years old I can't be on active duty again, But I really want to apply for this program, Is there any other option for me?"}
{"id": "superseg_train_5226", "dialogue": "user: Hi. I'm trying to get information about a technology class.[NEWLINE]agent: I may be able to help. Are you trying to get a job in the tech world?[NEWLINE]user: I'm not at that point yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for the Education courses?[NEWLINE]agent: Well, are you no longer on active duty?[NEWLINE]user: I am not on active duty.[NEWLINE]agent: Do you qualify for financial aid through the GI Bill?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Do you have any GI Bill entitlement dates left?[NEWLINE]user: Yes, I have several days left.[NEWLINE]agent: Have you been accepted into a program on the VA list?[NEWLINE]user: I have not applied yet.[NEWLINE]agent: Well, until you apply and get accepted, you are not eligible. I'm sorry. Please check back with us when you are accepted into a program that is a VA approved provider.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern for on how do I get these benefits. I take advantage of the Post-9/11 GI Bill.[NEWLINE]agent: We will reimburse your school for the difference between the DoD payment and tuition and the approved maximum authorized fees.[NEWLINE][BOUNDARY][NEWLINE]user: great about the refund I did not expect less from you What benefits can be obtained?"}
{"id": "superseg_train_5227", "dialogue": "user: Hello. I came here to learn about technology courses for veterans.[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-technology industry?[NEWLINE]user: No, I just wanted to learn something new.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to qualify for the courses?[NEWLINE]agent: Are you currently NOT on active duty?[NEWLINE]user: Yes, I'm not on active duty.[NEWLINE]agent: Do you qualify for VA education assistance under the GI Bill?[NEWLINE]user: Yes, at least I think so.[NEWLINE]agent: Do you have at least one day of unexpired GI Bill entitlement?[NEWLINE]user: Yes. Yes, I do.[NEWLINE]agent: Have you been accepted into a program by a VA-approved training provider?[NEWLINE]user: No, I haven't.[NEWLINE]agent: I'm afraid you aren't eligible for VET TEC then. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: I am looking for help regarding VET TEC, can you point me in the right direction to get the information I need?[NEWLINE]agent: You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative[NEWLINE]user: I'd like to know on what are the benefits that I can get if I applied for post-9/11 GI bill?"}
{"id": "superseg_train_5228", "dialogue": "user: hi i need help about Technology Education Courses for Veterans[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-tech industry?[NEWLINE]user: Yes[NEWLINE]agent: through us you can find out if you are eligible for our new Employment Education Program through Veterans Technology VET TEC that pairs you with a leading training provider to help you develop high-tech skills[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Not on active duty?[NEWLINE]user: Yes[NEWLINE]agent: Do you qualify for VA educational assistance under the GI Bill?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: And what specifically does the VET TEC Employment Education through Technology Veterans Program do?"}
{"id": "superseg_train_5229", "dialogue": "user: hi i need help about Technology Education Courses for Veterans[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-tech industry?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Not on active duty?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: And what does the Employment Education Program through Veterans Technology VET TEC do?[NEWLINE]agent: pairs you with a leading training provider to help you develop high-tech skills.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this program?"}
{"id": "superseg_train_5230", "dialogue": "user: I wanted to look into the VA's tech classes[NEWLINE]agent: Do you want to gain computer experience to start or advance your career in the high-technology industry?[NEWLINE]user: no, just need info for now[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to take these classes?[NEWLINE]agent: You must not be on active duty.  Is this true for you?[NEWLINE]user: No, I'm active duty[NEWLINE]agent: At this time you are not eligible for the VET TEC program.[NEWLINE][BOUNDARY][NEWLINE]user: good to know. Another thing assuming that in a time if you can be eligible. In what ways can I use my benefits?[NEWLINE]agent: Undergraduate and graduate degrees from institutions of higher learningIf you re looking to earn an undergraduate or graduate degree, find out if you can get VA benefits to help pay for courses[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the Veterans Technology Education Courses as well? If I was qualified, what kind of assistance would I receive?[NEWLINE]agent: If you were eligible for VET TEC you could get tuition for a full-time high-tech training program, and money for housing during your training[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, i'll have to take that into consideration. Now, i suppose there's a way to prove that i passed that thing, isn't?"}
{"id": "superseg_train_5231", "dialogue": "user: Hi, good afternoon. I was told that there were some courses for veterans.[NEWLINE]agent: Are you going to start some technology-related enterprise?[NEWLINE]user: No, i'm not asking for something like that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Look, i'm asking on a more personal level, o.k?. Anyway, lets say i'm goig to do something like that but i fail to attend for training some time, what could happen?[NEWLINE]agent: Well, if you don't attend to your training, for a period of a month, then we'll prorate your housing payment for the days you train.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another concern Is it possible to use VA education advantages to attend a foreign school? And how do I get this tuition assistance?[NEWLINE]agent: You can get education benefits if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Ok, ok can I certify that I have completed the program? Is there any way of doing this?[NEWLINE]agent: Of course. After completion, you'll receive a certificate which will validate your new skills.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on where I can send the requirements for my application in VA?[NEWLINE]agent: You can see a list of our offices.[NEWLINE][BOUNDARY][NEWLINE]user: It has to be that way, and I like it that way. So, how do I find out if I'm eligible for this?[NEWLINE]agent: Well, you can be eligible if you meet the proper requirements. That would be all you need.[NEWLINE]user: And each and every one of those must be certain?[NEWLINE]agent: It would be the preferred scenario, yes. May i ask if you aren't on active service duty?[NEWLINE]user: No, i'm not, in fact i'm still on service."}
{"id": "superseg_train_5232", "dialogue": "user: I need to get a new veteran ID card.[NEWLINE]agent: There are many different typed of identification cards that you can use to show you are a veteran.  Do you know which type of card you are needing?[NEWLINE][BOUNDARY][NEWLINE]user: I had an ID card that allowed me to get discounts at stores and restaurants.  How can I replace this?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard or Coast Guard and received an honorable or a general discharge under honorable conditions?[NEWLINE]user: I was not honorably discharged, no.[NEWLINE]agent: If you were discharged under less than honorable conditions, then you may not hold a veteran ID card.[NEWLINE][BOUNDARY][NEWLINE]user: I am trying to access the records of my uncle who was discharged in 1982, will I be able to obtain any information from his file?[NEWLINE]agent: If you are not their next of kin, you may only be able to request limited information from their Military Personnel File.[NEWLINE][BOUNDARY][NEWLINE]user: I'm trying to access my uncle's record so that he can have a military burial, where do I call?[NEWLINE]agent: Call our National Cemetery Scheduling Office at 800-535-1117. They will be able to help you get access to his DD214 or other discharge documents.[NEWLINE][BOUNDARY][NEWLINE]user: What other types of records can be accessed on milConnect?"}
{"id": "superseg_train_5233", "dialogue": "user: Hello there. Can you please tell what types of Veteran ID cards exist?[NEWLINE]agent: Of course. There are many types of identification cards you can use to show you're a Veteran. You only need to have one of them for this purpose. Here you can learn about the different types of VA ID cards and other Veteran ID options.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have a Department of Defense ID?[NEWLINE]agent: In that case you don't need to request another type of photo ID card to prove you're a Veteran or to get retail or business discounts.[NEWLINE][BOUNDARY][NEWLINE]user: What methods are there for requesting a Veteran ID card?[NEWLINE]agent: you have any questions or need help?[NEWLINE]user: yes[NEWLINE]agent: please send us an email. Email us at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: can i check my eligibility[NEWLINE]agent: we ll send you an email letting you know the status of your application[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: not"}
{"id": "superseg_train_5234", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: There are many type0s of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options[NEWLINE][BOUNDARY][NEWLINE]user: Can I get discounts offered to Veterans in stores?[NEWLINE]agent:  Most states ask you to provide a copy of your discharge papers DD214 or other separation documents. Some states may require additional documents[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information relating to VA Life Insurance. Where can I get more details about funeral planning?[NEWLINE]agent: We can help you get the Veteran s DD214 or other discharge documents you may need[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to get my military records?[NEWLINE]agent: Write a letter to the NPRC.    Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: how do i get a copy of the veterans military records If you re the next of kin of a Veteran who has passed away[NEWLINE]agent:  Write a letter to the NPRC Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: Once I ve signed in to milConnect, how do I request my DD214 or other military records?"}
{"id": "superseg_train_5235", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: There are many types of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose[NEWLINE]user: What more benefits does it have?[NEWLINE]agent: Learn about the different types of VA ID cards and other Veteran ID options[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the help that you can give me, how can I contact you if I have more questions or if I require additional help?[NEWLINE]agent: You can send us an email at vic@va.gov.[NEWLINE][BOUNDARY][NEWLINE]user: Got that written down. Great. Can we go over the requirements I need to fulfill to get the card?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't.[NEWLINE]agent: In that case, I'm afraid you aren't eligible for a Veteran ID card.[NEWLINE][BOUNDARY][NEWLINE]user: We'll see about that. I'll apply anyway. Which documents do I need to apply?[NEWLINE]agent: You need your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after that?"}
{"id": "superseg_train_5236", "dialogue": "user: hi i need help about veterans identification cards[NEWLINE]agent: There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have a VHIC?[NEWLINE]agent: If you have a VHIC, you do not need to apply for another type of photo ID card to prove you are a veteran or to obtain retail or commercial discounts.[NEWLINE][BOUNDARY][NEWLINE]user: about a Veteran in a National Cemetery of the Veterans of America Where can I learn more about funeral planning?[NEWLINE]agent: We can help you get the Veteran s DD214 or other discharge documents you may need[NEWLINE][BOUNDARY][NEWLINE]user: Are there other ways to get my military records?[NEWLINE]agent: Write a letter to the NPRC.    Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: how do i get a copy of the veterans military records If you re the next of kin of a Veteran who has passed away[NEWLINE]agent:  Write a letter to the NPRC Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: Once I ve signed in to milConnect, how do I request my DD214 or other military records?"}
{"id": "superseg_train_5237", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent: here are many types of identification cards you can use to show you re a Veteran. You only need to have one of them for this purpose[NEWLINE][BOUNDARY][NEWLINE]user: is there a state limitation?[NEWLINE]agent: Depending on your status, the DoD issues either a Common Access Card CAC or a Uniformed Services ID Card USID[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit an application for a Veteran ID Card?[NEWLINE]agent: you have any questions or need help?[NEWLINE]user: yes[NEWLINE]agent: please send us an email. Email us at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: can i check my eligibility[NEWLINE]agent: we ll send you an email letting you know the status of your application[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: not"}
{"id": "superseg_train_5238", "dialogue": "user: can you give me details of Types of Veteran ID cards[NEWLINE]agent:  There are many types of identification cards you can use to show you re a Veteran.  You only need to have one of them for this purpose[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: yes[NEWLINE]agent: You qualify for the program[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for obtaining a copy of a veteran's military records? If you are the surviving family member of a deceased Veteran?[NEWLINE]agent:  Write a letter to the NPRC Send it to :  1 Archives Drive St. Louis, Missouri 63138[NEWLINE][BOUNDARY][NEWLINE]user: Once I ve signed in to milConnect, how do I request my DD214 or other military records?"}
{"id": "superseg_train_5239", "dialogue": "user: hi i need help about Types of Veteran ID cards[NEWLINE]agent: There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Active duty service, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the Veteran Identification Card. Can we talk about the conditions I need to meet in order to receive the card?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't.[NEWLINE]agent: In that case, I'm afraid you aren't eligible for a Veteran ID card.[NEWLINE][BOUNDARY][NEWLINE]user: We'll see about that. I'll apply anyway. Which documents do I need to apply?[NEWLINE]agent: You need your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after that?"}
{"id": "superseg_train_5240", "dialogue": "user: Hello. Can you tell me how to apply for a Veteran ID?[NEWLINE]agent: Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What documents do I need?[NEWLINE]agent: Are you planning to apply?[NEWLINE]user: Yes, that's why I came here.[NEWLINE]agent: In that case, be sure to have your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload ready.[NEWLINE][BOUNDARY][NEWLINE]user: I should have those in my drawer, will search for them. Can you tell me what requirements I need to fulfill?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't. I served in the Chinese army, before I emmigrated to the US with my family.[NEWLINE]agent: Sorry, I'm afraid you aren't eligible then.[NEWLINE]user: But I'm a veteran, I served in the Chinese military. My uncle was a US soldier. Can he get the card if he had an uncharacterized or unknown discharge status?[NEWLINE]agent: That's possible. We'd have to verify his eligibility before we approve his application.[NEWLINE]user: What if he had to leave the army because he was accused of spying for China?"}
{"id": "superseg_train_5241", "dialogue": "user: Hello there. Can you tell me how to apply for a Veteran ID card?[NEWLINE]agent: Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds great. But what if I have a discharge status that isn't listed?[NEWLINE]agent: In that case we'll have to verify your eligibility before we approve your application.[NEWLINE]user: For the Department of Defense Identification Card which requirements I must meet[NEWLINE]agent: You re In the National Guard, the Reserves, the Selected Reserves, or Inactive Ready Reserve[NEWLINE]user: If I have a DoD ID card[NEWLINE]agent: you don t need to request another type of photo ID card to prove you re a Veteran or to get retail or business discounts.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not"}
{"id": "superseg_train_5242", "dialogue": "user: hi can you help me to know how to apply for a veteran id card?[NEWLINE]agent: A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses. You must find out if you are eligible for a Veteran Identification Card and how to apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I receive an email from you requesting information?[NEWLINE]agent: you must log in to AccessVA and update your request with the information we request[NEWLINE][BOUNDARY][NEWLINE]user: How should the photo that the system is asking me be?[NEWLINE]agent: It is clipped from your shoulders like a passport photo, and shows you with wide eyes and a neutral expression, and being worn in the clothes you would wear for a driver's license photo, and being square in size and having a white background or plain color without landscapes or other people in the photo,[NEWLINE][BOUNDARY][NEWLINE]user: What are the benefits of this veteran ID card?[NEWLINE]agent: You can use it to get discounts offered to veterans at many restaurants, hotels, shops, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Have you been on active duty, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: do not"}
{"id": "superseg_train_5243", "dialogue": "user: Good day. Can you tell me how I can apply for a veteran ID card?[NEWLINE]agent: Yes, a Veteran ID Card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: I have question regarding eligibility. What if I received a dishonorable character of discharge?[NEWLINE]agent: In that case you're not eligible for a Veteran ID Card.[NEWLINE]user: Well, thank God that I didn't receive one then. What other requirements are there to get this card?[NEWLINE]agent: Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?[NEWLINE]user: No, I haven't.[NEWLINE]agent: I'm afraid you're not eligible then.[NEWLINE]user: What do you mean? What if I have a discharge status that isn't listed here?[NEWLINE]agent: We'll have to verify your eligibility before we approve your application then.[NEWLINE]user: Alright. What do I need to do?"}
{"id": "superseg_train_5244", "dialogue": "user: hi i need help on applying for a veteran id card[NEWLINE]agent: You should first know that A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: a Served you on active duty, in the Reserves or in the National Guard, including the Coast Guard?[NEWLINE]user: Yes[NEWLINE]agent: Did you receive honorable or general approval under honorable conditions?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE]user: What happens if you received a discharge character that is not honorable, misconduct or dishonorable?[NEWLINE]agent: If you received a termination character that is not honorable, misconduct, or dishonorable, you are not eligible for a veteran ID card....[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have any questions or need help, please email us. Email us at vic@va.gov[NEWLINE]user: excuse me can you check my email?"}
{"id": "superseg_train_5245", "dialogue": "user: can you give me details of How to apply for a Veteran ID Card[NEWLINE]agent: A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses[NEWLINE][BOUNDARY][NEWLINE]user: If I have an unknown or uncharacterized discharge status?[NEWLINE]agent: your application will take more time to process while we verify your eligibility. We may need to request your records from the National Personnel Records Center[NEWLINE][BOUNDARY][NEWLINE]user: how do i send a request[NEWLINE]agent: you have any questions or need help?[NEWLINE]user: yes[NEWLINE]agent: please send us an email. Email us at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about the various types of veteran identification cards. Could you please provide me with information on the Department of Defense Identification Card?[NEWLINE]agent: A Department of Defense DoD Identification Card is used to show your military status and to get access to services at military bases[NEWLINE]user: If I have a DoD ID card"}
{"id": "superseg_train_5246", "dialogue": "user: can you give me details of How to apply for a Veteran ID Card[NEWLINE]agent:  A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Find out if you re eligible for a Veteran ID Card and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for a Veteran ID Card?[NEWLINE]agent: we ll have to verify your eligibility before we approve your application.[NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Served on active duty, in the Reserves, or in the National Guard including the Coast Guard[NEWLINE]user: yes[NEWLINE]agent: Received an honorable or general discharge under honorable conditions[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE]user: If I am not eligible for a Veteran Identification Card, what can I do?"}
{"id": "superseg_train_5247", "dialogue": "user: I need help with a Veteran ID[NEWLINE]agent: A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a new one?[NEWLINE]agent: To request a new card please send us an email at vic@va.gov[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding the types of veteran identification cards, can you give me complete information on the Department of Defense identification card?[NEWLINE]agent: A Department of Defense DoD Identification Card is used to show your military status and to get access to services at military bases[NEWLINE]user: If I have a DoD ID card"}
{"id": "superseg_train_5248", "dialogue": "user: Can you tell me if I qualify for the GI Bill, please?[NEWLINE]agent: Of course. Here you can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.[NEWLINE]user: That's exactly what I've been looking for. Can you help a soldier figure these things out?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet to get a GI Bill on active duty?[NEWLINE]agent: Have you been honorably discharged?[NEWLINE]user: No, I haven't. I'm on active duty.[NEWLINE]agent: In that case, I'm afraid you can't get benefits through MGIB-AD. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Wait, I'm confused. Can my wife at least get education benefits then?[NEWLINE][BOUNDARY][NEWLINE]user: What benefits might I be able to get through MGIB-AD?[NEWLINE]agent: Counseling to help you decide which civilian or military jobs you wantsto help you find a training program or job[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, that's possible. Your dependent family members may be eligible for Educational and Career Counseling and other support through the Vocational Rehabilitation and Employment program.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding VA education benefits, what if I qualify for the GI Bill after 9/11? Can I get education benefits?[NEWLINE]agent: Yes, you may be able to get benefits through the Post-9/11 GI Bill if you've served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: In other words it's the same with the Montgomery GI Bill, correct? Can I get VA education benefits through that as well?"}
{"id": "superseg_train_5249", "dialogue": "user: Hello, I'm here to get information about the GI Bill.[NEWLINE]agent: Of course. You can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.[NEWLINE]user: Great. Can I get benefits through the GI Bill as a former soldier then?[NEWLINE][BOUNDARY][NEWLINE]user: What about the Montgomery GI Bill?[NEWLINE]agent: Yes, you can get benefits through MGIB-AD if you served at least 2 years on active duty and you meet all of the requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I'm sure I'll get them somehow. I do not mind. Go ahead then. Can you tell me what I need to apply for benefits?[NEWLINE]agent: You would need the following: Social Security Number, Bank Account direct deposit information and Education and military History.[NEWLINE]user: Id like to know more about VA education benefits through the Montgomery GI Bill. Is it possible for me to receive eligible veteran education benefits as well?[NEWLINE]agent: Yes, you may be eligible for benefits through one of our 2 Montgomery GI Bill programs.[NEWLINE][BOUNDARY][NEWLINE]user: I still need more information about using my GI Bill.  How would I obtain these benefits?[NEWLINE]agent: this benefit will be charged based on training time no matter how much money you re paid back.[NEWLINE]user: And what conditions do I need to fulfill for the Montgomery GI Bill for reservists?[NEWLINE]agent: Have you agreed to serve 6 years in the Selected Service?[NEWLINE]user: No, not 6.[NEWLINE]agent: I'm afraid that you can't get benefits through MGIB-SR then. Sorry.[NEWLINE][BOUNDARY][NEWLINE]user: But I might still qualify for another GI Bill, right?"}
{"id": "superseg_train_5250", "dialogue": "user: can you give me details of GI Bill and other education benefit eligibility[NEWLINE]agent:  Learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more[NEWLINE]agent: Are you an active duty member or a veteran?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: Have either a 6-year service obligation you agreed to serve 6 years in the Selected Service[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through the Post-9/11 GI Bill?[NEWLINE]agent: You may be able to get benefits through the Post-9/11 GI Bill if you ve served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001[NEWLINE][BOUNDARY][NEWLINE]user: what form is used for dependents?[NEWLINE]agent: You will need to submit a Dependent\u2019s Request for Change of Program or Place of Training  VA Form 22-5495. You can complete this form online[NEWLINE][BOUNDARY][NEWLINE]user: so I do have to request a change to keep getting aid?"}
{"id": "superseg_train_5251", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Learn about the GI Bill eligibility requirements and find out if you can get these benefits. s [3] VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]user: Who can choose this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Is an officer of the Selected Reserve who agreed to serve 6 years in addition to his initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: I dont know[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Everything is a little perplexing. I am a senior citizen. Is it possible for us to meet in person?[NEWLINE]agent: Of course. Simply go to a VA regional benefit office and have a VA employee help you.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to notify VA if any of my personal details changes?"}
{"id": "superseg_train_5252", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Of course we can help you Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]agent: Are you an active duty member or veteran, a member of the National Guard or Reserves, or a survivor or qualified dependent?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get educational and professional advice through VA?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about my eBenefits account.[NEWLINE]agent: Sign in to your eBenefits account. Select Apply. Click Vocational Rehabilitation and Employment Benefits. Apply for Education and Career Counseling. If you're eligible, we ll invite you to an orientation session at your nearest VA regional benefit office. What happens if you apply for this program?[NEWLINE][BOUNDARY][NEWLINE]agent: You may be able to obtain educational and professional advice, also called Chapter 36, if you will be discharged from active duty within 6 months. s You may also qualify for these services if you separated from active duty no more than 1 year ago, did not receive a dishonorable discharge, and qualified as a Veteran for educational assistance under a VA educational program....[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. I'd also want to find out about this VA  orientation session, what requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: do not"}
{"id": "superseg_train_5253", "dialogue": "user: hi i need help about GI Bill Eligibility and Other Education Benefits[NEWLINE]agent: Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.[NEWLINE]user: who enters into this benefit?[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA education benefits through the GI Post-9/11 Bill?[NEWLINE]agent: You may be able to earn benefits through your post-9/11 GI bill if you have been on active duty for at least 90 days, either continuously or interrupted for shorter periods of time, after 10 September 2001.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? How much should I expect to get if I ever qualify?[NEWLINE]agent: The amount we cover depends on the benefit you use.  I can give you a link so you can view the current payment rates.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I also want to find out. What is the purpose of this GI Bill Statement of Benefits?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know the Benefits of Gi Bill. What requirements do I need to meet?[NEWLINE]agent: Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?[NEWLINE]user: Yes[NEWLINE]agent: Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?[NEWLINE]user: Yes[NEWLINE]agent: Does it meet the other requirements?[NEWLINE]user: Yes"}
{"id": "superseg_train_5254", "dialogue": "user: can you give me details of GI Bill and other education benefit eligibility[NEWLINE]agent: Learn about GI Bill eligibility requirements and find out if you can get these benefits.  VA education benefits can help you pay your tuition, pick out a school, choose a career, and more[NEWLINE]agent: Are you an active duty member or a veteran?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  Were honorably discharged[NEWLINE]user: yes[NEWLINE]agent: Have a high school diploma, GED, or 12 hours of college credit[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: That's exactly what I was thinking. Does that tool of yours also allow me to check on the status of an appeal?[NEWLINE]agent: Yes, you can use this tool to check the status of a VA claim or appeal for compensation.[NEWLINE]user: I'd like to inquire about the Survivors and Dependents Educational Assistance program. What is the best way to determine if I am qualified for the DEA program?"}
{"id": "superseg_train_5255", "dialogue": "user: I wanted to learn more about the GI Bill[NEWLINE]agent: VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.  We can help you learn about GI Bill eligibility requirements and find out if you can get these benefits.[NEWLINE]user: who can get the benefits?[NEWLINE][BOUNDARY][NEWLINE]user: and can I get benefits from the post 9/11 GI Bill?[NEWLINE]agent: You may be able to get benefits through the Post-9/11 GI Bill if you have served on active duty for at least 90 days, whether continuous or interrupted, after September 10, 2001. We can help you learn more about the Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: Another query regarding the status of a VA claim or appeal. What should I do if I cannot find a document that I sent to Va?[NEWLINE]agent: This might be because certain documents wont appear online[NEWLINE][BOUNDARY][NEWLINE]user: very well. now if i have been on active duty for at least 90 days, be it continuous. Can I get benefits through Montgomery GI Bill?[NEWLINE]agent: You may be eligible for benefits through one of the two Montgomery GI Bill programs[NEWLINE][BOUNDARY][NEWLINE]user: How should I know if I am eligible for education benefits through the MGIB-AD program?[NEWLINE]agent: You qualify if you were honorably discharged and meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Okay good, now regarding the Montgomery GI Bill (MGIB-AD) Active Duty, what situation do I have to be in to get any benefit from it?[NEWLINE]agent: I will ask you questions to see if you meet the requirements.  Were you honorably discharged?[NEWLINE]user: nope[NEWLINE]agent: You do not meet the requirements for the Montgomery GI Bill Active Duty benefits[NEWLINE][BOUNDARY][NEWLINE]user: what about the other Montgomery GI Bill?"}
{"id": "superseg_train_5256", "dialogue": "user: Hello there. What can you tell me about Co-op training?[NEWLINE]agent: A college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co-op.[NEWLINE]user: Is this program available to me?[NEWLINE]agent: It might be. Here you can find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd also like to know whether I can get VA education advantages to attend a foreign school. And how do I get this tuition assistance?[NEWLINE]agent: You can get education benefits if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: and if I meet the requirements I can go to any school I want or are only a few in the program?[NEWLINE]agent: We accept degrees from schools in foreign countries that are similar to degrees granted by accredited U.S. colleges and universities. \u201cAccredited\u201d means that a group of experts has confirmed the school meets certain recognized quality standards.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me the requirements to get approved?[NEWLINE]agent: Okay.  Are you eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent?[NEWLINE]user: yes, I should be eligible through the Army[NEWLINE]agent: Have we approved the program you want to get into?[NEWLINE]user: No, I haven't even looked into that yet"}
{"id": "superseg_train_5257", "dialogue": "user: hi i need help about Cooperative Training[NEWLINE]agent: A cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get educational benefits for cooperative training?[NEWLINE]agent: You may be able to get money for books, tuition, and housing if you meet all the requirements[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent: can get help paying tuition and money for books and housing[NEWLINE][BOUNDARY][NEWLINE]user: ok and if the program is on a public IHL?[NEWLINE]agent: If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.[NEWLINE]user: What if the program is in a private or foreign IHL?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd also like to hear about the benefits of the GI Bill. What's the best way for me to get that information?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much you have left to use.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5258", "dialogue": "user: I need information on co-op training.[NEWLINE]agent:  A college or university co - op training program lets you get full - time work experience in between periods of going to school full time.You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I get if I join a co-op training program?[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding the GI Bill's advantages. What is the purpose of this GI Bill Statement of Benefits?[NEWLINE]agent: Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.[NEWLINE][BOUNDARY][NEWLINE]agent:  If the program is at a public IHL, we pay the actual costs for public in - state tuition and fees.    we pay the lesser of the national maximum or the actual costs for in - state tuition and fees.  We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. Excellent I hope that if at some point I want to change the plan there will be no inconvenience. What are the criteria for obtaining benefits?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: Yes I am.[NEWLINE]agent: Are you also enrolled at an approved institution of Higher Learning?[NEWLINE]user: Yes I am.[NEWLINE]agent: And finally, are you in an educational program that requires part-time study and part time work or training?[NEWLINE]user: I sure am."}
{"id": "superseg_train_5259", "dialogue": "user: can you give me details of Co-op training[NEWLINE]agent:  A college or university co - op training program lets you get full - time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op. Find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  You re using VA educational assistance[NEWLINE]user: not[NEWLINE]agent: No You may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: What benefits can I get?[NEWLINE]agent:  Help paying for tuition and Money for books and housing[NEWLINE][BOUNDARY][NEWLINE]user:  If the program is at a private or foreign IHL?[NEWLINE]user: I also hope to find out - benefits. Are there more benefits and information of GI Bill?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE]agent:  we pay the lesser of the national maximum or the actual costs for in - state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE]user: Btw, I'd like to know more information in co-op training program. How much will I get if I join a co-op training program?[NEWLINE]agent:  The amount we cover depends on the benefit you use. View current payment ratess The Post-9/11 GI Bill[NEWLINE][BOUNDARY][NEWLINE]user: Who s covered?"}
{"id": "superseg_train_5260", "dialogue": "user: can you give me details of Co-op training[NEWLINE]agent: A college or university co - op training program lets you get full - time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co - op. Find out if you can get these education benefits.[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Find out if you can get these education benefits[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent: You re using VA educational assistance[NEWLINE]user: not[NEWLINE]agent: No, you may be able to get the benefits if you do not meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If the program is at a private or foreign IHL[NEWLINE]user: I have another concern about the benefits of the GI Bill. Are there any additional GI Bill benefits or information?[NEWLINE]agent: Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.[NEWLINE]agent:  we pay the lesser of the national maximum or the actual costs for in - state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for the Yellow Ribbon Program,  who is covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user:  What benefits can I get?"}
{"id": "superseg_train_5261", "dialogue": "user: hi i need help about Cooperative Training[NEWLINE]agent: You should first know that a cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative[NEWLINE][BOUNDARY][NEWLINE]user: How much will I earn if I join a cooperative training program?[NEWLINE]agent: The amount we cover depends on the benefit you use.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me with this benefit?[NEWLINE]agent: You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the program is in a private or foreign IHL?[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other GI Bill benefits?  in addition to the GI Bill programs available?[NEWLINE]agent: Absolutely, there is the Montgomery GI Bill Active Duty (MGIB-AD) you might be able to apply for. If you served at least 2 years on active duty you might qualify for this benefit.[NEWLINE][BOUNDARY][NEWLINE]agent: If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to VA educational aid. Who is covered by the insurance?[NEWLINE]agent: Veterans only[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: You are using VA educational assistance[NEWLINE]user: do not[NEWLINE]agent: We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?[NEWLINE]agent: Veterans only[NEWLINE][BOUNDARY][NEWLINE]user: y You may be able to get money for books, tuition and housing?"}
{"id": "superseg_train_5262", "dialogue": "user: Can you please help me find out about co-op training?[NEWLINE]agent: I certainly can.  A college or university co-op training program lets you get full-time work experience in between periods of going to school full time.   You may be able to get help paying for some of your costs like books, tuition, and housing if you are part of a co-op.[NEWLINE][BOUNDARY][NEWLINE]user: What education benefits can I get for co-op training?[NEWLINE]agent: You may be able to get money for books,tuition, and housing if you meet all of the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How much will I most likely get if I join a co-op training program?[NEWLINE]agent: The amount that is covered is based on the benefit that you use.[NEWLINE][BOUNDARY][NEWLINE]user: Something else is going on how we can use any GI BIll benefits. What if it is the GI Bill? How do they pay?[NEWLINE]agent: Payments are issued after each months classes, if you had classes in November you'll get payment in December[NEWLINE]agent: are you on the Post-9/11 GI Bill?"}
{"id": "superseg_train_5263", "dialogue": "user: Tell me more about Co-op training from the VA[NEWLINE]agent: Okay, a college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs if you are part of a co-op. We can help you find out if you can get these education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: what are the benefits like for co-op training at a private school?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I'm eligible for any GI Bill programs? What are the requirements that I need to meet in order to be eligible for GI Bill benefits?[NEWLINE]agent: of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.[NEWLINE][BOUNDARY][NEWLINE]agent: We pay the lesser of the national maximum or the actual costs for in-state tuition and fees. We also pay for some of the cost of housing and books.[NEWLINE][BOUNDARY][NEWLINE]user: What educational benefits will I get if I'm part of the Co-op training program? And what are the requirements that I must meet to receive these benefits?[NEWLINE]agent: You may be able to get money for books, tuition, and housing if you meet all of the requirements[NEWLINE]user: what are they?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: not yet[NEWLINE]agent: You do not meet the requirements needed to get the education benefits for co-op training.[NEWLINE][BOUNDARY][NEWLINE]user: If I ever do qualify, how much will I get?"}
{"id": "superseg_train_5264", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet the two requirements listed below.[NEWLINE][BOUNDARY][NEWLINE]user: In the event that I am diagnosed with a disease that is not an Agent Orange related illness but I believe it was caused by Agent Orange do I need to provide the scientific and medical evidence that the condition is related to the exposure?[NEWLINE]agent: You will need to:\u00a0\u00a0\u00a0 Provide scientific and medical evidence that the condition is related to exposure to Agent Orange, or Show that the problem started during or worsened due to your military service[NEWLINE][BOUNDARY][NEWLINE]user: I can prove that with some tests that I have at my house that I did at that time. What kind of disability benefits can I get?[NEWLINE]agent: for Healthcare and Indemnity Payments[NEWLINE][BOUNDARY][NEWLINE]user: Well, about eligibility for healthcare and indemnity payments, What other types of chemical testing are acceptable?[NEWLINE]agent: If you were part warfare testing for Projects 112 or Shipboard Hazard and Defense SHAD from 1962 to 1974, you may be at risk of illnesses believed to be caused by chemical testing.[NEWLINE][BOUNDARY][NEWLINE]user: For those who are exposed through Project 112 or Project SHAD. Who is protected?[NEWLINE]agent: Veterans and Qualified Survivors[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Were you part of the Projects 112 or SHAD tests from 1962 to 1974?[NEWLINE]user: do not"}
{"id": "superseg_train_5265", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: you may be at risk for certain illnesses. The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about VA disability compensation. Is it possible for me to receive VA disability compensation?[NEWLINE]agent: Served on active duty, active duty for training, or inactive duty training[NEWLINE]user: yes i Served on active duty[NEWLINE]agent: Have a disability rating for your service - connected condition[NEWLINE]user: no"}
{"id": "superseg_train_5266", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent:  If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I need more information about Project 112 or Project SHAD[NEWLINE]agent:  The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: What advantages do I stand to gain if I participate in this chemical and biological testing research?[NEWLINE]agent: If you were involved in this investigation, you can obtain medical care through the US Army. USA If you meet the requirements[NEWLINE][BOUNDARY][NEWLINE]user: anything different I'd like to inquire about payments for Veterans Eligible Survivors Health Care Compensation. Who is protected?[NEWLINE]agent: Veteranss and Qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about Exposure to chemicals and materials. And these are the only diseases that can benefit?[NEWLINE]agent: these are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about the disability benefits from VA, tell me the questions I must answer please.[NEWLINE]agent:  You were part of Projects 112 or SHAD testing from 1962 to 1974[NEWLINE]user: not[NEWLINE]agent: No You may be able to get disability benefits[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?"}
{"id": "superseg_train_5267", "dialogue": "user: What risk is there if I had exposure through project 112 or project SHAD?[NEWLINE]agent: Were you part of chemical and biological warfare testing through project 112 or project SHAD?[NEWLINE]user: No I wasn't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered if they are part of this testing?[NEWLINE]agent: Veterans and qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to receive benefits if I have a disease that we believe is caused by Agent Orange?[NEWLINE]agent: You won t need to show that the problem started during or got worse because of your military service.s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides.s   [31] We refer to these as presumptive diseases.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now, regarding this test. Can you give me details on how to manage your Veterans Disability benefits?[NEWLINE]agent: Check your VA claim or appeal statusTrack the status of your disability claim or appeal[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for clarifying me, and I go in and check the status of the claim. What criteria must be met to get VA disability benefits?[NEWLINE]agent: Were you part of Projects 112 or SHAD testing from 1962 to 1974?[NEWLINE]user: Yes[NEWLINE]agent: Do you have an illness believed to be caused by testing?[NEWLINE]user: I believe so"}
{"id": "superseg_train_5268", "dialogue": "user: What is available  if I have had exposure through project 112 or project SHAD?[NEWLINE]agent: You were part of chemical and biological warfare testing through project 112 or project SHAD?[NEWLINE]user: No not both[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are there to get disability benefits from VA?[NEWLINE]agent: Were you part of projects 112 or SHAD testing from 1962 to 1974?[NEWLINE]user: No I wasn't[NEWLINE]agent: unfortunately you do not qualify for benefits based on your response.[NEWLINE]user: One more thing about Blue Water Navy Veterans and Agent Orange. What if an argument was previously denied?[NEWLINE]agent: You can always file a new claim based on the change in law.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know if there are any sites where I can search my eligibility. What if I was a participant but have no recollection of it?[NEWLINE]agent: if you have any information that can help show you were part of them  including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about the benefits for those who have an illness caused by Agent Orange, does my Father need to prove that his illness started during the time he served in the military?"}
{"id": "superseg_train_5269", "dialogue": "user: can you give me details of Exposure through Project 112 or Project SHAD[NEWLINE]agent: If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD,[NEWLINE]user: If that is my case, what can I do?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: if I have any information that can help to demonstrate that it was part of them[NEWLINE]agent: including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261[NEWLINE][BOUNDARY][NEWLINE]user: What do you advise me to do if I'm experiencing an illness that is not on the list of Agent Orange related diseases, but I believe it's related to the chemical?[NEWLINE]agent: You will need to provide scientific and medical evidence that your condition is related to agent orange or show that your symptoms started during, or got worse, because of your military service.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know about the exposure through Project 112 or Project SHAD, what should I do if I contract a disease from these tests that were performed by the Deseret Test Center of the Department of Defense in Fort Douglas, Utah?[NEWLINE]agent: The Department of Defense s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974.[NEWLINE][BOUNDARY][NEWLINE]user: if you have any information that can help show you were part of them[NEWLINE]agent: including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261.[NEWLINE][BOUNDARY][NEWLINE]user:  Who s covered?[NEWLINE]agent: Veteranss and Qualified survivors[NEWLINE][BOUNDARY][NEWLINE]user: tell me the questions i must answer[NEWLINE]agent:  You were part of Projects 112 or SHAD testing from 1962 to 1974[NEWLINE]user: not"}
{"id": "superseg_train_5270", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: Yes[NEWLINE]agent: The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted on board ships and ashore at various locations from 1962 to 1974. Find out if you can get disability compensation or benefits....[NEWLINE][BOUNDARY][NEWLINE]user: Can I get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you meet two requirements[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out about VA disability benefits eligibility, tell me the questions I must answer, please.[NEWLINE]agent: Volunteered for research involving chemical and biological testing between 1942 and 1975[NEWLINE]user: yes[NEWLINE]agent: Have an injury or disease directly caused by your participation in this testing[NEWLINE]user: yes"}
{"id": "superseg_train_5271", "dialogue": "user: hi i need help about Exposure through Project 112 or Project SHAD[NEWLINE]agent: Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?[NEWLINE]user: Yes[NEWLINE]agent: The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted aboard ships and ashore at various locations from 1962 to 1974.[NEWLINE]user: What are the conditions to know whether I'm eligible for disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user:  How do I get these benefits?[NEWLINE]agent: I would be glad to help with that.  You ll need to file a claim for disability compensation.[NEWLINE]agent: Will I have to show proof of health problems when I file?[NEWLINE]user: ok yes[NEWLINE]agent: you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military[NEWLINE][BOUNDARY][NEWLINE]user: Who is covered?"}
{"id": "superseg_train_5272", "dialogue": "user: Hello, I forgot o update my address, can you help me with that?[NEWLINE]agent: hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do my DMV transactions online?[NEWLINE]agent: Yes, you can sign up for MyDMV for all the online transactions needed.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another query about DMV. What happens if you seek a hearing with the DMV?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?"}
{"id": "superseg_train_5273", "dialogue": "user: Will you keep me informed about when my insurance is about to lapse?[NEWLINE]agent: Yes. The New York State requires every motorist to maintain their insurance up to date so we at DMV make sure to inform you if you have any problem with your insurance.[NEWLINE]user: Is it needed that my address is always up to date with you guys?[NEWLINE]agent: Yes, It is required. If not we won't be able to keep you informed about your insurance and we'll suspend your registration and license. You should make sure to turn in your vehicle's license plate before canceling your insurance policy[NEWLINE][BOUNDARY][NEWLINE]user: for the suspension to be put on hold until the result is known. Isn't there a chance for a hearing? May I at the very least request a hearing with the DMV?[NEWLINE]agent: Yes, you also have the right to a hearing before the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: And what effect can the hearing have?[NEWLINE]agent: The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?[NEWLINE]agent: To do this, please contact the tolling authority listed on the Notice of Registration Suspension.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the topic: do I have to appear at the hearing in person?"}
{"id": "superseg_train_5274", "dialogue": "user: I moved recently and forgot to update my address. Could this be a problem?[NEWLINE]agent: Yes, by statute, you have to report a change of address to DMV before ten days after moving.[NEWLINE][BOUNDARY][NEWLINE]user: Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?[NEWLINE]agent: Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the toll that I'd like to ask. another question: where is the Notice of Suspension of Registration kept?[NEWLINE]agent: The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect.[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a toll authority for non-payment of tolls?[NEWLINE]agent: it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.[NEWLINE]agent: want to dispute an allegation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?"}
{"id": "superseg_train_5275", "dialogue": "user: Can you keep me up to date with my insurance so it doesn't lapse?[NEWLINE]agent: The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed.[NEWLINE]user: How would you contact me about any insurance problem?[NEWLINE]agent: After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem.[NEWLINE][BOUNDARY][NEWLINE]user: What if I request a DMV hearing and have another concern about paying tolls, fines, or other charges?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?"}
{"id": "superseg_train_5276", "dialogue": "user: Tell me about what can I do to not let my insurance lapse.[NEWLINE]agent: Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage.[NEWLINE]user: What if I cancel my insurance policy?[NEWLINE]agent: you have to turn in your vehicle's license plates at DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, what if I can't pay a toll? is there a way to request a DMV hearing?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?"}
{"id": "superseg_train_5277", "dialogue": "user: Can you help me with how to avoid the lapse of my insurance?[NEWLINE]agent: DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?[NEWLINE]agent: You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I will receive a Notice of suspension of Registration if I don't pay tolls?[NEWLINE]agent: The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect.[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a toll authority for non-payment of tolls?[NEWLINE]agent: it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.[NEWLINE]agent: want to dispute an allegation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?"}
{"id": "superseg_train_5278", "dialogue": "user: Is it that important to update my address at the DMV?[NEWLINE]agent: By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles.[NEWLINE]user: Do I have only 10 days to report a change of address?[NEWLINE]agent: Yes, this is required by law. You have to report your new address within ten days of moving.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what happens if I don't pay a toll? Could I ask for a DMV hearing?[NEWLINE]agent: Yes, you also have the right to a hearing before the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: And what effect can the hearing have?[NEWLINE]agent: The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?[NEWLINE]agent: To do this, please contact the tolling authority listed on the Notice of Registration Suspension.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the topic: do I have to appear at the hearing in person?"}
{"id": "superseg_train_5279", "dialogue": "user: Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?[NEWLINE]agent: Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have.[NEWLINE]user: It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?[NEWLINE]agent: You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation.[NEWLINE][BOUNDARY][NEWLINE]user: you can't make those statements since you don't have evidence What about a hearing? Can I at least ask for a DMV hearing?[NEWLINE]agent: Yes, you also have the right to a hearing before the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: And what effect can the hearing have?[NEWLINE]agent: The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?[NEWLINE]agent: To do this, please contact the tolling authority listed on the Notice of Registration Suspension.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the topic: do I have to appear at the hearing in person?"}
{"id": "superseg_train_5280", "dialogue": "user: Hi, I forget to update my adress. And What will happen now.?[NEWLINE]agent: You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry.[NEWLINE]user: If I don't, is there any serious problem for me?[NEWLINE]agent: Yes, in th\u015fs case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I don't pay tolls, and the DMV will give me a Notice of Registration Suspension, is it possible to request a hearing from DMV before they send me the suspension of my registration?[NEWLINE]agent: Yes, you also have the right to a hearing before the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: And what effect can the hearing have?[NEWLINE]agent: The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?[NEWLINE]agent: To do this, please contact the tolling authority listed on the Notice of Registration Suspension.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Back to the topic: do I have to appear at the hearing in person?"}
{"id": "superseg_train_5281", "dialogue": "user: What happens if my insurance lapses?[NEWLINE]agent: Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage[NEWLINE]agent: When did your insurance lapse?[NEWLINE]user: Does it matter?[NEWLINE]agent: Yes. we mail you an insurance inquiry letter to allow you to clear up the problem[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for this valuable information, I have one last question, is it advisable to have the same address in my applications, documents and transactions?[NEWLINE]agent: The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about my DMV and USPS records. What if my mailing address changes?[NEWLINE]agent: If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about DMV. Is it possible for me to pay off the entire debt if given the opportunity?[NEWLINE]agent: Yes, you can do it if you want to, you would have to pay $350 too, as additional assessments.[NEWLINE][BOUNDARY][NEWLINE]user: Another factor to consider is the expense of traffic points. What is the price of a traffic point?[NEWLINE]agent: DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court, but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I still have a problem afer getting the inquiry letter?[NEWLINE]agent: we must suspend the vehicle registration[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to report my address update?"}
{"id": "superseg_train_5282", "dialogue": "user: What happens if I forget to update my address?[NEWLINE]agent: You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license, as well as all the addresses associated with each registered vehicle, which may differ[NEWLINE]user: What happens if I forget to update my current address?[NEWLINE]agent: You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation, both misdemeanors.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if I don't pay tolls and request for a DMV hearing, does my vehicle registration suspension be on hold?[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE]user: Besides that, will I receive a notice?[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension[NEWLINE][BOUNDARY][NEWLINE]user: If you submit the affidavit?[NEWLINE]agent: you will not have to appear at a DMV hearing[NEWLINE][BOUNDARY][NEWLINE]user: How can I respond to a tolling authority about a non-payment of tolls?"}
{"id": "superseg_train_5283", "dialogue": "user: I just moved.  How long do I have to update my address?[NEWLINE]agent: You have 10 days to update your address.[NEWLINE]agent: You have not updated to your current address?[NEWLINE]user: Not yet, but it's only been 5 days.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there costs associated with traffic points?[NEWLINE]agent: Yes, the DRA charge is based on the number of points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, for New York State DMV. How do I answer to a toll authority if I haven't paid my tolls?[NEWLINE]agent: it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.[NEWLINE]agent: want to dispute an allegation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?"}
{"id": "superseg_train_5284", "dialogue": "user: Can I know if anybody asked for my records?[NEWLINE]agent: Yes, since the records of searches are public we'll inform any motorist if his records were searched.[NEWLINE][BOUNDARY][NEWLINE]user: it looks like my browser is not compatible with your website.[NEWLINE]agent: You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser.[NEWLINE][BOUNDARY][NEWLINE]user: I need to contact DMV about my dial-in search account[NEWLINE]agent: Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137e - mail[NEWLINE]user: Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account.[NEWLINE]agent: ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: I have problems with my phone right now, could I communicate with you online?. Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?"}
{"id": "superseg_train_5285", "dialogue": "user: I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account.[NEWLINE]agent: Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service.[NEWLINE]user: What about if I didn't perform the search I'm asked about?[NEWLINE]agent: If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of documents or business records can I use to document my searches[NEWLINE]agent: Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service.[NEWLINE][BOUNDARY][NEWLINE]user: For title certificate, can I ask another question? What happens if a lien-holder obtains a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are"}
{"id": "superseg_train_5286", "dialogue": "user: I want to know about dial-in search accounts.[NEWLINE]user: I need to do searches for DMV records for driver licenses and other info. Can I use it for this?[NEWLINE]agent: Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out information on what should be the process when I close my account in DMV?[NEWLINE]agent: Be sure to let us know what you want the remaining balance, if any, to do to your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is the information provided by this service public records?[NEWLINE]agent: Yes, al the records of searches are public records[NEWLINE][BOUNDARY][NEWLINE]user: Will I get an account to check my application?[NEWLINE]agent: Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change.[NEWLINE][BOUNDARY][NEWLINE]user: is there a fee for using the dial-in search account?[NEWLINE]agent: Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything specific if I perform a search on behalf of a client?"}
{"id": "superseg_train_5287", "dialogue": "user: Can a motorist know if I searched his records using the dial-in search account?[NEWLINE]agent: Yes, we will if asked. All the records of searches are public.[NEWLINE]user: What info would the motorist get when asking if his records were searched?[NEWLINE]agent: As I mentioned before, all the search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: Are your security protocols strong enough to protect the data?[NEWLINE]agent: Our security protocols are being upgraded to ensure the protection of your data.[NEWLINE]user: Would the upgrading of the security protocols affect the compatibility of my browser?[NEWLINE]agent: Due to the upgrading of our security protocols, you should make sure your browser is compatible.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, about the cancellation. Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?"}
{"id": "superseg_train_5288", "dialogue": "user: Can you tell me about browser compatibility?[NEWLINE]agent: You should know that we are improving our security protocols to better protect your data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an address for dial-in search account consultations?[NEWLINE]agent: You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: how many digits is the account number?[NEWLINE]agent: You'll be sent a seven-digit account number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, it helps me a lot. What are the differences between a loan company and a private company for a pledgee?[NEWLINE]agent: Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know isn't anything complicated. A last question, i have this vehicle registered in NYS but its title is being sent to me from out-of-state, i s there anything i have to do once i receive it?"}
{"id": "superseg_train_5289", "dialogue": "user: tell me about the dial-in search account website and browser compatibility[NEWLINE]agent: About the website, we can assure you that your data is safe thanks to our upgraded security protocols.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a mailing address to contact the DMV about my dial-in search account?[NEWLINE]agent: the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137[NEWLINE][BOUNDARY][NEWLINE]user: where should I send the form for applying for an account?[NEWLINE]agent: you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: The website says that my browser is not compatible.[NEWLINE]agent: We recommend you update your browser to its latest version.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about lienholders holding title certificates?  Who is actually holding the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?"}
{"id": "superseg_train_5290", "dialogue": "user: Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that?[NEWLINE]agent: We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/.[NEWLINE]user: Thanks, I checked and my browser it's not compatible, what should I do now?[NEWLINE]agent: Upgrade your browser to the latest version.[NEWLINE]user: Done, so now to re-verify whether is compatible should I go to the same link?[NEWLINE]agent: Absolutely, visit https://encryption.ny.govc to verify again.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the lien-holder. What happens if the lien-holder on the title certificate is a person, rather than a financial institution?[NEWLINE]agent: In this instance, the letter that is sent to the DMV must be notarized[NEWLINE][BOUNDARY][NEWLINE]user: I have a lien on my title certificate, but my certificate is lost, is there anything I can do in this instance?"}
{"id": "superseg_train_5291", "dialogue": "user: I've searched a motorist's records, will he know I did it?[NEWLINE]agent: Yes, he will be informed as search records are public records.[NEWLINE][BOUNDARY][NEWLINE]user: I had to pay a fee for using DIAL-IN search account, why?[NEWLINE]agent: According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records.  It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations.[NEWLINE][BOUNDARY][NEWLINE]user: I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?[NEWLINE]agent: If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to hear more about the title as well. What happens if a lineholder obtains a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are"}
{"id": "superseg_train_5292", "dialogue": "user: Hey, i'm having some issues with your site not opening in my browser?[NEWLINE]agent: We are currently going through upgrade for our security protocols in order to offer you a better data protection.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?[NEWLINE]agent: Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. Can i pay that fee with my credit card?[NEWLINE]agent: No, sorry, but at the moment DMV isn't accepting any payments with credit cards.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?[NEWLINE]agent: In case that occurs, just update you browser to its newer version and try accessing once again.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the payment regarding a Department of Motor Vehicles case, what if the lien-holder has my title certificate?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE]user: Is this the policy only in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]user: How do I remove a lien if I lost it?"}
{"id": "superseg_train_5293", "dialogue": "user: I would like to know about DIAL-IN search account and can i get one?[NEWLINE]agent: DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one.[NEWLINE]user: So that is all about the service?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?[NEWLINE]agent: Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ]. The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know about my escrow account?  How do I get close the account?[NEWLINE]agent: Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still looking for more information on company records. Is there something I need to plan or hold for the searches I'll be conducting?[NEWLINE]agent: Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account.[NEWLINE][BOUNDARY][NEWLINE]user: What organizations are exempted from search fees?[NEWLINE]agent: Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if the DMV inquire me about a search that i did not perform?[NEWLINE]agent: If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this.[NEWLINE][BOUNDARY][NEWLINE]user: If I searched a motorist records, will the DMV tells the owner of the records?"}
{"id": "superseg_train_5294", "dialogue": "user: Do I need to check browser compability for DMV Dial-in Search Account?[NEWLINE]agent: Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites.[NEWLINE]agent: To do this, you can visit https://encryption.ny.gov/ [ 6 ].[NEWLINE]user: So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?[NEWLINE]agent: Yes. Therefore, if it is not compatible, you just need to update it to the latest version.[NEWLINE]user: Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some examples of business records that I must keep in order to document the searches?[NEWLINE]agent: Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches.[NEWLINE][BOUNDARY][NEWLINE]user: Now, I have to inquire if I am able to remove a lienholder from a title. What will happen if a lienholder has a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE]agent: Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?[NEWLINE]user: Yes, this is the case[NEWLINE]agent: In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What are the other ways that my lienholder can remove the lien from my title certificate?[NEWLINE]agent: Is your lienholder an account holder with the DMV's ELT?[NEWLINE]user: Yes, they are"}
{"id": "superseg_train_5295", "dialogue": "user: will you tell a motorist if i search their records?[NEWLINE]agent: yes. records of searches are public records[NEWLINE]agent: did you ask the dmv if your records were searched?[NEWLINE]user: Yes[NEWLINE]agent: the dmv supplies the name and business address of the DIAL - IN account holder[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the escrow account. Isn't it true that everyone can open an escrow account?[NEWLINE]agent: Yes, that's correct. Any person who frequently process any or all of the dmv products and services can do it.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, what about browser compatibility?[NEWLINE]agent: please visit https://encryption.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: how do i contact dmv about my dial-in search account?[NEWLINE]agent: you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany[NEWLINE]user: what the area code[NEWLINE]agent: 12228[NEWLINE][BOUNDARY][NEWLINE]user: are there fees for using a dial-in search account?[NEWLINE]agent: there are some organizations that are exempt from search fees[NEWLINE][BOUNDARY][NEWLINE]user: what is their phone number?"}
{"id": "superseg_train_5296", "dialogue": "user: Can you tell me how I will know if my application has been accepted?[NEWLINE]agent: Sure, we will have to review your application first.[NEWLINE]agent: We will let you know if it is not complete.[NEWLINE]user: I believe it has all been filled out.[NEWLINE]agent: We will send your application back with what is wrong and give more instructions on what to do if something else is needed.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge about Escrow Account Definitions? And in what way can I change my escrow amount?[NEWLINE]agent: You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number.[NEWLINE][BOUNDARY][NEWLINE]user: How can I pay my DIAL-IN Search account fees?[NEWLINE]agent: You will pay those fees once we accept your application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if there are fees for using a DIAL-IN search account?[NEWLINE]agent: Some organizations are exempt from search fees.  Any public organization, its officers, a volunteer fire company, a volunteer ambulance service, or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law, that makes a search for a public purpose, is exempt from the search fees.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if it's a public organization?[NEWLINE]agent: For more information, please visit our Escrow Accounts page.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply?"}
{"id": "superseg_train_5297", "dialogue": "user: Can I use insurance documents from other states?[NEWLINE]agent: We can't accept any out-of-state vehicle insurance coverage of any kind.[NEWLINE]user: My vehicle was registered in New York. what insurance should I use?[NEWLINE]agent: All vehicles registered in New York must have New York State auto liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about DMV clearance: If I am told that you have an unsatisfied judgment suspension on your record, what should I do?[NEWLINE]agent:  you must contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can not clear the suspension without proof from the court[NEWLINE]user: I need more information[NEWLINE]agent: Once you receive the original documentation from the court or attorney[NEWLINE]user:  If i do not know which court to contact[NEWLINE]agent:  you can call the NY State DMV Insurance Services Bureau. See Contact us[NEWLINE]user: I need more information[NEWLINE]agent: See Contact us[NEWLINE]user:  If i were notified that there is an unsatisfied judgment suspension on your record"}
{"id": "superseg_train_5298", "dialogue": "user: What out of state insurance documents can I give to DMV?[NEWLINE]agent: We can't accept any out of state insurance documents of any type.[NEWLINE]user: What can I do to get an acceptable insurance if my vehicle is registered in New York?[NEWLINE]agent: Since we will not accept any out of state insurance documents, your vehicle must have New York State auto liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: Now, in case of a motor vehicle accident or crash. What must I do in order to obtain an unsatisfied judgement against another motorist?[NEWLINE]agent: do you need to know what to do to get an unsatisfied judgment against a motorist because of a motor vehicle accident?[NEWLINE]user: Yes, I need to know how to get an unsatisfied judgment against a motorist because of an accident.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not know which court to contact?[NEWLINE]agent: You will need to call the NY State DMV Insurance Services Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to file do get an unsatisfied judgment against a motorist because of an accident?"}
{"id": "superseg_train_5299", "dialogue": "user: Do I need to get insurance to register a vehicle in New York State?[NEWLINE]agent: Yes. In order to register your vehicle in New York State, you need to have New York State issued automobile liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: for how long should the liability insurance coverage remain in effect?[NEWLINE]agent: As long as the registration of your vehicle remains valid.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.[NEWLINE]user: Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?[NEWLINE]agent: Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do If I was notified that there is an unsatisfied suspension of judgment in my record?[NEWLINE]agent: In that case you must contact the lawyer or court that issued the judgment. Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.[NEWLINE]user: and where will I know which court will be the ruling?[NEWLINE]agent: Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.[NEWLINE]user: and if not If not, which court to contact?[NEWLINE]agent: You can call the New York State DMV Office of Insurance Services. See Contact us[NEWLINE][BOUNDARY][NEWLINE]user: and in which cases will the license be suspended?"}
{"id": "superseg_train_5300", "dialogue": "user: Do I have to get insurance to register my vehicle?[NEWLINE]agent: Yes, you have to. DMV requires auto liability insurance to be able to register a vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: I have a vehicle registered in New York, where should I get the insurance.[NEWLINE]agent: for vehicles registered in New York, you have to get a New York State auto liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about liability insurance coverage.. Is out-of-state insurance valid for a New York-registered vehicle?[NEWLINE]agent: I am not sorry to inform you that it is not acceptable[NEWLINE]user: and there is no coverage outside of the state of new york?[NEWLINE]agent: no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry[NEWLINE][BOUNDARY][NEWLINE]user: is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license.[NEWLINE]user: and If I choose to replace my New York State insurance coverage with out-of-state insurance..."}
{"id": "superseg_train_5301", "dialogue": "user: I need to know if I have to get insurance to register my vehicle.[NEWLINE]agent: Yes, this is a requirement to register a vehicle in New York, you have to have auto liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV accept a fax of my Insurance identification card?[NEWLINE]agent: Yes, but make sure it's clearly legible. If the DMV barcode reader can't scan the barcode your card will be rejected.[NEWLINE][BOUNDARY][NEWLINE]user: Also, do you know about providing proof of insurance?  Why am I not able to show proof by phone or at a DMV office?[NEWLINE]agent: Did your insurance company not verify your information?[NEWLINE]user: No, they confirmed my insurance information.[NEWLINE]agent: Do you have a myDMV account?[NEWLINE]user: Yes, I have a MyDMV account.[NEWLINE]agent: That is great, you will be able to order and immediately download your driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to get updated records?"}
{"id": "superseg_train_5302", "dialogue": "user: In order for me to register my vehicle, do I have to have an insurance policy in place on that vehicle[NEWLINE]agent: For you to register a vehicle in New York, it is a requirement of the DMV that you have auto liability insuranc[NEWLINE][BOUNDARY][NEWLINE]user: I have a question in relation to my vehicle registration application. Does my name on that application form have to match my Insurance Identification Card[NEWLINE]agent: Yes, your name as it appears on your insurance card must match the name that appears on your vehicle registration application[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered I wanted to ask about obtaining out-of-state insurance.  Am I able to get insurance from a company in a neighboring state and keep my car registered in New York?[NEWLINE]agent: do not[NEWLINE]agent: Have you replaced your New York State insurance coverage with out-of-state insurance?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then received a letter from the DMV about an insurance lapse in the vehicle. What I can do?[NEWLINE]agent: Send us a copy of your out-of-state record in your name along with a copy of your out-of-state insurance if available[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my valid insurance coverage expires?"}
{"id": "superseg_train_5303", "dialogue": "user: Do I need insurance to register my car?[NEWLINE]agent: Yes. New York law requires that you have auto liability insurance coverage.[NEWLINE]user: What happens if I forget to maintain my insurance?[NEWLINE]agent: Unfortunately you will be without registration and without a driver's license because the DMV will suspend both.[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious if you know if I can get out-of-state insurance while keeping my car registered in New York?[NEWLINE]agent: No[NEWLINE]user: I need more information[NEWLINE]agent:  your valid insurance coverage will lapse. We will suspend your registration and may suspend your driver license[NEWLINE]user: What other measures will they take?[NEWLINE]agent:  We will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state.[NEWLINE][BOUNDARY][NEWLINE]user: Is out-of-state insurance acceptable for a vehicle registered in New York?"}
{"id": "superseg_train_5304", "dialogue": "user: Hey, do I need an insurance to register a vehicle? If so, what are the New York State Insurance requirements.[NEWLINE]agent: Yes, the DMV requires auto liability insurance to register a vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Okey, I have a bit of a problem: I have a different name on both my vehicle registration application and my Insurance Identification Card, do they have to be the same or that woudn't be a problem?[NEWLINE]agent: Yes, that's a problem. Your insurance cards and vehicles must have the same name.[NEWLINE][BOUNDARY][NEWLINE]user: I'll sort that out then. I want to know what sort of proof will I receive after getting the insurance?[NEWLINE]agent: Your insurance company will issue a proof of insurance in two ways: 1) They will either give you to original NY state Insurance Cards or provide you with acces to your digital electronic NY State Insurance.2) They will send  an electronic notice of insurance coverage  to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: excellent explanations now I have a question can I pay by mail?[NEWLINE]agent: Follow the instructions in your suspension order. Send the bottom of the order along with a certified check, personal check, or money order made payable to the Motor Vehicle Commissioner for the fine[NEWLINE][BOUNDARY][NEWLINE]user: and how much should i pay if my insurance term is 90 days?[NEWLINE]agent: If your insurance term is 90 days, you can pay a total fine of $ 900 $ 8 per day for the first 30 days = $ 240; plus $ 10 per day for 31 days at 60 = $ 300; plus $ 12 per day on days 61 - 90 = $ 360 and not delivering your dishes; or you must turn in your plates and complete a 90 day registration suspension[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is the main theme?"}
{"id": "superseg_train_5305", "dialogue": "user: Hello, good morning. I recently moved here to New York and I want to get an Insurance for my new car. I was hoping you could help me with the requirements, and also telling me if my out of state insurance document would work?[NEWLINE]agent: For the requirements you just need your ID, your car, and the minimum wave coverage which is $10000, go to a DMV and you can begin your process. Regarding out of states documents: No. We will NEVER accept out of states insurance documents/coverages[NEWLINE]user: But what can I do with my insurance from another state?[NEWLINE]agent: If your coverage time haven't lapse you can still use it there. Whenever you go to a different state, that you have an insurance in, DMV will cover you there. So, if you ever go back to that state your insurance will still work.[NEWLINE][BOUNDARY][NEWLINE]user: Can a person who has an unsatisfied judgment against them have their driver license and all of their registrations suspended by the DMV?[NEWLINE]agent: Yes.The DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $ 1,000 and the judgment is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury or death[NEWLINE][BOUNDARY][NEWLINE]user: How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash[NEWLINE]user: To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident, collision or crash[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't know which court to contact"}
{"id": "superseg_train_5306", "dialogue": "user: or can i register without one?[NEWLINE]agent: yes[NEWLINE]agent: no[NEWLINE]user: Could i use other than New York State issued automobile liability insurance coverage?[NEWLINE]agent: No you could not and you need to maintain the coverage to avoid suspension of your vehicle registration and driver license by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Is it compulsory that the name on the insurance card and vehicle registration application must be similar?[NEWLINE]agent: Yes. It must be similar.[NEWLINE][BOUNDARY][NEWLINE]user: Why would the DMV suspend my driving license if i am unable to maintain my insurance coverage?[NEWLINE]agent: It is up to the DMV. The DMV may or may not suspend both the vehicle registration and driving license when you are unable to maintain the coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What is the minimum amount of liability coverage for a single accident?[NEWLINE]agent: It is  $ 10,000 for a single accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can i just sent copies or fax my Insurance Identification Card?[NEWLINE]agent: Yes but please make sure the barcode on the document is clear because the DMV will not accept a card that the DMV barcode reader could not read.[NEWLINE][BOUNDARY][NEWLINE]user: What if the name on my vehicle registration application and Insurance Identification Card does not match?"}
{"id": "superseg_train_5307", "dialogue": "user: I was just wondering if i need insurance to register my vehicle?[NEWLINE]agent: yes, the DMV requires you to have insurance in order to register your vehicle.[NEWLINE]agent: would you like me to tell you some more information?[NEWLINE]user: Yes, please[NEWLINE]agent: sure. When you get insurance there are 2 ways that your insurance company will provide you with in order to provide you with proof that your insurance has been accepted.It will either give you 2 original NY State Insurance ID Cards or provide you with access to an electronic version of your NY State Insurance ID Card[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV accept a copy of my insurance ID card?[NEWLINE]agent: Yes, however, the card will not be accepted by the DMV if there are issues with the barcode reader being unable to scan or read the barcode.[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to register my vehicle?[NEWLINE]agent: You must register it within 180 days once your insurance ID card has been accepted[NEWLINE][BOUNDARY][NEWLINE]user: so, i must get insurance in order to register my vehicle?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: does the name on my application form and my insurance ID card need to be the same?[NEWLINE]agent: yes[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to get my insurance from New York? Do you accept out-of-state insurance?"}
{"id": "superseg_train_5308", "dialogue": "user: Tell me about county taxes and supplemental fees[NEWLINE]agent: This are taxes that all residents of New York City and several counties in New York must pay for the registration of a commercial vehicle or the renewal of any commercial vehicle registration. These taxes are collected by the DMV for the city and the counties.[NEWLINE][BOUNDARY][NEWLINE]user: What about the supplemental MCTD fee for taxis?[NEWLINE]agent: In the case of a passenger vehicle like a taxi, the supplemental MCTD fee is $50 for two years. All registrants for TC vehicles must pay the tax,[NEWLINE][BOUNDARY][NEWLINE]user: Where will a title certificate be replaced online and mailed to?[NEWLINE]agent: To the address on file. You can replace them online.[NEWLINE][BOUNDARY][NEWLINE]user: So i can do it at the DMV also?[NEWLINE]agent: Yes but the fastest way to do it is online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a title only?[NEWLINE]agent: Use the PDF file and follow instructions carefully.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have them forwarded to a new address?[NEWLINE]agent: There is no guarantee the DMV will forward them. Please contact them with updated info.[NEWLINE][BOUNDARY][NEWLINE]user: Where are certificates printed?[NEWLINE]agent: In a secure facility in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change the address online?"}
{"id": "superseg_train_5309", "dialogue": "user: I need help to determine the fees of my commercial vehicle.[NEWLINE]agent: To determine the correct fee you have to use both the registration fee and county use tax charts.[NEWLINE][BOUNDARY][NEWLINE]user: What fees apply if my vehicle is registered in Manhattan, New York.[NEWLINE]agent: For the renewal or original registration of all passenger vehicles, the vehicle use tax is 80$ for 2 years and for livery and for-hire vehicles in these registration classes, the fee is 400$ for 1 year.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Now, let's talk about renewal. Would I get this money back as soon as I return my plates?[NEWLINE]agent: When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund.  If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks.[NEWLINE][BOUNDARY][NEWLINE]user: What was the form that would indicate if I am eligible for the refund?[NEWLINE]agent: Your Receipt FS-6 T indicates if you are eligible to receive a refund.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a full 2-year refund if my registration was never used?[NEWLINE]agent: You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.[NEWLINE][BOUNDARY][NEWLINE]user: What procedure to I have to follow to get this refund, though, if I have changed my name?[NEWLINE]agent: You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt.  You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers.   At that point, the DMV will issue your refund in your new name if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV issue a refund if the registrant died?"}
{"id": "superseg_train_5310", "dialogue": "user: I need help on how to calculate the fees of a commercial vehicle.[NEWLINE]agent: For that, you have to use the charts for the registration fee and the county use tax.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me more about the county use tax chart for counties outside New York City,[NEWLINE]agent: You can use the chart to determine the use taxes and supplemental fees for all original registrations and renewals. For example, the amount of sales tax depends on your locality and what was the purchase price. You can know more about the current rates by jurisdiction at the Department of Taxation and Finance website.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I bring a copy of my ownership proof?[NEWLINE]agent: proof of ownership must be original[NEWLINE]user: How can I register while I am outside of New York State?[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle comes from another country. What I need to do?[NEWLINE]agent: Read the instructions on how to register an imported vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Can someone else file my application for registration with a DMV office for me?"}
{"id": "superseg_train_5311", "dialogue": "user: Can you please tell me more about the county use taxes?[NEWLINE]agent: This is the tax that applies to all residents of New York City and several counties in New York for the registration or renewals of a commercial vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how to determine the fees for a commercial vehicle?[NEWLINE]agent: For that, you can use the registration fee and the county use tax charts.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. in the case of MCO So, what if my car isn't subject to the California pollution standard?[NEWLINE]agent: Then you or the automobile dealer can complete form MV-74 to certify the exemption, provided you meet all the requirements.[NEWLINE]user: I see. What if I'm a NY resident who serves in the army and stationed in another state?[NEWLINE]agent: *makes no sense*[NEWLINE][BOUNDARY][NEWLINE]user: Can you perhaps tell me where to find additional information? Are there any resources?[NEWLINE]agent: The NY State Department of Environmental Conservation website www.dec.ny.gov has the regulations for the California emissions standards and other motor vehicle emissions standards See Regulations, Part 218.[NEWLINE]user: I'll take a look at that website later. Let me redundantly ask the same question once more."}
{"id": "superseg_train_5312", "dialogue": "user: I want to know about the fees for commercial vehicles.[NEWLINE]agent: You can use the registration fee and county use tax charts to know your registration fee and county use fee.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get the UT-11 form?[NEWLINE]agent: You can get the form from a local DMV office or from a DMV call center.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about online. But what do I do if it's been more than 90 days?[NEWLINE]agent: If more than 90 days have passed, you still haven't received your title, Email DMV to check the status of your title[NEWLINE]user: what should I do?[NEWLINE]agent: Email the DMV to verify the status of your title[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I make the Customer Lien Consultation?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.[NEWLINE][BOUNDARY][NEWLINE]user: and the vehicle that I must provide?[NEWLINE]agent: You must provide the    Vehicle Identification Number VIN    vehicle model year[NEWLINE][BOUNDARY][NEWLINE]user: What if you have the correct form and fee to register my lien?"}
{"id": "superseg_train_5313", "dialogue": "user: I need to know the fees for my car, please.[NEWLINE]agent: You must use both the registration fee and the county use tax charts to determine your registration fee and the county use tax[NEWLINE][BOUNDARY][NEWLINE]user: How much is the Supplemental MCTD fee and who is responsible for regulating the \"TC\" plates?[NEWLINE]agent: The Supplemental MCTD fee is $50 for two years and $25 per year. The New York City Taxi and Limousine Commission regulates all \"TC\" vehicle plates[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now about the rates of my car... Will I have to send proof of my insurance? agent: Yes, of course. You will need to have proof of insurance[NEWLINE]agent: Yes, of course. You will need to have proof of ny state automobile liability insurance.[NEWLINE]user: And where I'll have to mail this documents?[NEWLINE]agent: You'll need to send them to a local dmv office.[NEWLINE][BOUNDARY][NEWLINE]user: Great. A bit different question: How much time do I need to be living in new york to be considered a resident?[NEWLINE]agent: You'll need to be living in a formal home for at least 90 days, this residence can use as address to send a traffic ticked if you drive.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., I see. Well, which documents do I have to send for the registration?"}
{"id": "superseg_train_5314", "dialogue": "user: Morning, I would like to have some information regarding my taxes and fees. I got a car today, do I have to pay an use tax or fees?.[NEWLINE]agent: If you are a resident of New York, you MUST pay a vehicle use tax when you register your car.[NEWLINE][BOUNDARY][NEWLINE]user: I'm in a county outside of NY, could you tell me the use tax and fee that I have to pay?[NEWLINE]agent: To determine the use tax you should be paying in counties outside of NY state please use this chart: www.chartfortaxesoutsidenewyorkstate.com, find your location in the chart and then add 3.25% to the fee listed in the chart.[NEWLINE][BOUNDARY][NEWLINE]user: SOON I will be moving from New York City to settle permanently, what should I do?[NEWLINE]agent: In this case you must register your vehicle here within 30 days of becoming a resident moving.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What do I need to bring along with me when I head to the DMV office?[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you.[NEWLINE]user: Are the requirements I need to meet similar to registering a local vehicle?[NEWLINE]agent: Yes, the requirements to register an out-of-state vehicle are generally the same as to register and title vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: So what do I need to do to register in NY?"}
{"id": "superseg_train_5315", "dialogue": "user: I need to know how much is the fee for my vehicle.[NEWLINE]agent: You must check your county use tax charts to determine your registration fee and county use tax.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of vehicles can I see in the registration fee chart?[NEWLINE]agent: Commercial vehicles that weigh less than 18,000 lbs, Diesel-powered commercial vehicles that weigh 8,501 pounds or more require an additional fee.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. I'd also like to know if a full 2-year refund is available if the registration sticker is never used. Will I receive this refund as soon as I return my plates?[NEWLINE]agent: When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund.  If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks.[NEWLINE][BOUNDARY][NEWLINE]user: What was the form that would indicate if I am eligible for the refund?[NEWLINE]agent: Your Receipt FS-6 T indicates if you are eligible to receive a refund.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a full 2-year refund if my registration was never used?[NEWLINE]agent: You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.[NEWLINE][BOUNDARY][NEWLINE]user: What procedure to I have to follow to get this refund, though, if I have changed my name?[NEWLINE]agent: You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt.  You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers.   At that point, the DMV will issue your refund in your new name if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV issue a refund if the registrant died?"}
{"id": "superseg_train_5316", "dialogue": "user: Hello, I want to know about county use taxes and supplemental fees.[NEWLINE]agent: these are taxes that all commercial vehicles must pay as residents of New York City and other counties in New York. This is a vehicle use tax that the DMV collects for the city and the counties.[NEWLINE]agent: Do you have more questions about these taxes?[NEWLINE]user: Yes, please, where can I get more info about it.[NEWLINE]agent: You can ask the city or county in which you reside or have your business.[NEWLINE]user: Does this tax apply for the renewable of commercial vehicles?[NEWLINE]agent: Yes, the vehicle use tax applies for commercial vehicles and the renewal of commercial vehicle registration.[NEWLINE]user: In the county I currently reside, I'm exempt from the vehicle use tax. What should I do?[NEWLINE]agent: You have to complete the form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees for vehicles  from Manhattan[NEWLINE]agent: For all passenger vehicle registrations and renewals, the fees are 80$ for 2 years of Vehicle use tax and 400$ for 1 year for livery and for-hire vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the county use tax chart for counties outside of New York City[NEWLINE]agent: This chart shows the use taxes and supplemental fees for registrations and renewals. For the sales taxes, it depends on the purchase price and your locality. You can get more info about the sales tax rates by jurisdiction  at the Department of Taxation and Finance website[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm from New York City and exempt from the vehicle use tax?"}
{"id": "superseg_train_5317", "dialogue": "user: I would like to know the cost of the registration fee of a commercial vehicle[NEWLINE]agent: debe pagar un impuesto sobre el uso del veh\u00edculo[NEWLINE]agent: If you have questions about these taxes, I will help you solve it.[NEWLINE]user: I might have some questions about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the final cost on a rental vehicle?[NEWLINE]agent: $ 400 for 1 year[NEWLINE]user: Can you please tell me on what are the county in New York City with vehicle use tax?[NEWLINE]agent: New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) Vehicle use tax - $ 30 for two years $ 15 per year. And Supplemental MCTD fee - $ 50 for two years $ 25 per year[NEWLINE][BOUNDARY][NEWLINE]user: *And I again want to turn Registration fee chart. Exactly what is on the chart?[NEWLINE]agent: The chart shows the 2 year fee by vehicle weight[NEWLINE][BOUNDARY][NEWLINE]user: null[NEWLINE]agent: and I just told you a little bit about the fees[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay to renew a passenger vehicle registration as well"}
{"id": "superseg_train_5318", "dialogue": "user: Can you help me determine my total registration fees for my commercial vehicle?[NEWLINE]agent: I will be happy to assist you with that.  Does your vehicle weigh more than 18,000 lbs? 9[NEWLINE]agent: And is this the original registration of your vehicle?[NEWLINE]user: Yes my vehicle is less than 18,000 lbs.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And this is the original registration of my vehicle.[NEWLINE]agent: Also, are you transferring vehicle plates from another vehicle?[NEWLINE][BOUNDARY][NEWLINE]user: No I am not.[NEWLINE]agent: Original registration fees include vehicle plate is $25 and the fee for the title certificate of $50. The chart will determine additional fees. 5&6[NEWLINE][BOUNDARY][NEWLINE]user: To register my pick-up truck, can I apply for the regular passenger class plate? what documents do I need?[NEWLINE]agent: You should have your completed registration application and any additional documents that you will need[NEWLINE][BOUNDARY][NEWLINE]user: is it all the same if my Titan is leased?[NEWLINE]agent: If your pick-up is leased you must submit a certification provided by the leasing company or owner of the pick-up truck which states that the truck will not be used for commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of fee will I pay for registering a passenger class vehicle?"}
{"id": "superseg_train_5319", "dialogue": "user: Can you tell me when do I need to surrender my plate\u00a1[NEWLINE]agent: You should surrender your vehicle's plate before you end the vehicle's liability insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: I lost my plate, what should I do?[NEWLINE]agent: You have to report your lost plate and surrender the registration to the DMV. The DMV will issue you a new registration and plate.[NEWLINE][BOUNDARY][NEWLINE]user: How long on average does it take to return the registration and the plate?. My out-of-state title is held by my lienholder, how do I register in New York?[NEWLINE]agent: All you need is a copy of the title certificate that has your name from the lienholder.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am not a resident of New York?[NEWLINE]agent: Actually, you registration from your state is valid in New York.[NEWLINE]user: How many days do I have to register my vehicle in New York state?[NEWLINE]agent: You have 30 days to register your vehicle after becoming a resident.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a lien on my out of state title certificate?[NEWLINE]agent: The NYS DMV will record the lien on your title record and on your  title certificate in NYS[NEWLINE][BOUNDARY][NEWLINE]user: What if my vehicle does not meed California emissions standards?"}
{"id": "superseg_train_5320", "dialogue": "user: I need to surrender my New York State plates.[NEWLINE]user: And in case my vehicle's plates are from another state, can I surrender them to the New York State DMV?[NEWLINE]agent: No, for that, you have to surrender the plates to its state DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about my license plates? Should I deliver them or do I keep them?[NEWLINE]agent: We will take the plates and resissue you new ones with a $25 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to surrender the registration, and if I can't, will my driver's license be suspended?[NEWLINE]agent: Usually, trailers don't need liability insurance, so the DMV will not suspend your driver's license if you can't surrender the trailer's plates.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about the DMV. Can I deliver the dishes?[NEWLINE]agent: Yes you can do that.[NEWLINE][BOUNDARY][NEWLINE]user: perfect, thank you, I am relieved that my license is not going to be suspended. If I have a trailer, do I have to surrender its plates?[NEWLINE]agent: Only if your trailer doesn't have a valid registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can I give my plates to another person?[NEWLINE]agent: No, unless that person is going to surrender your plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the date used as the surrendered plates date?"}
{"id": "superseg_train_5321", "dialogue": "user: Can you tell me what to do to surrender New York State plates?[NEWLINE]user: Can I do it by mail?[NEWLINE]agent: Yes, to do it by mail you first need to remove plates and stickers,[NEWLINE]user: very good, and for the storage of plates, what will the DMV do if I deliver personalized plates?[NEWLINE]agent: The DMV actually stores them for you until you go back to the same DMV you surrendered them to to get reinstated.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to report that my license plates were destroyed? Should I deliver the record to an office?[NEWLINE]agent: You have to report your destroyed plates to the DMV and surrender the registration. The DMV can issue you a new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a full 2-year refund if neither my sticker or my registration were used?[NEWLINE]agent: You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.[NEWLINE][BOUNDARY][NEWLINE]user: Could you elaborate on what should I need to remove in my plates before I surrender it to DMV?[NEWLINE]agent: Remove the plates and the stickers.[NEWLINE][BOUNDARY][NEWLINE]user: My plates were destroyed.[NEWLINE][BOUNDARY][NEWLINE]agent: What should I do about it?[NEWLINE]user: I can't surrender my plates."}
{"id": "superseg_train_5322", "dialogue": "user: I want to know about motorcycles and trailer plates.[NEWLINE]user: Do I have to surrender my motorcycle's plates?[NEWLINE]agent: It's not needed to surrender motorcycle's plates, you only should make sure to have it insured if you ride it.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of to get my refund. How can I get my refund?[NEWLINE]agent: The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need motorcycle insurance?[NEWLINE]agent: yes, you should keep your motorcycle insured if you ride it.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the procedure to renew my registration? Do I have to pay any tax or fee for it?[NEWLINE]agent: Yes renewal and fee payment will ensure that your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you regarding the trailer plates. Is it necessary for me to surrender my trailer plates?[NEWLINE]agent: Some trailers do not need to have liability insurance but if your trailer doesn't have a valid registration, you must surrender the plates.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend my license if I don't surrender my trailer's plates?[NEWLINE]agent: Usually is not needed to surrender a trailer's plates, so the DMV won't suspend your license if you fail to surrender the plates, Is just recommended to surrender any unused vehicle's plates to make sure the plates are destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: My plates were stolen.[NEWLINE][BOUNDARY][NEWLINE]agent: What can I do if I have to surrender stolen plates?[NEWLINE]user: yes, my plates were stolen.[NEWLINE]agent: You have to report the stolen plates and surrender the registration, then the DMV will give you new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: how should I mail my surrendered plates?"}
{"id": "superseg_train_5323", "dialogue": "user: I went to a mall and stole my car plates in the parking lot, what should I do?[NEWLINE]agent: I'm sorry for that. Did you surrender your registration?[NEWLINE]user: Yes, I did it.[NEWLINE]agent: You must report the theft of your plates and surrender the registration in order to obtain new plates and registration from the DMV.[NEWLINE]user: If the plates were stolen from a trailer without liability insurance, would I have problems requesting new plates? Will I have problems with my license if fail to surrender a stolen plates?[NEWLINE]agent: Normally a trailer does not need liability insurance, and no, the DMV will not suspend your driver license if you fail to surrender the plates.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know if proof of ownership will be useful if I want to request for new plates?[NEWLINE]agent: Yes make sure you receive acceptable proofs of ownership[NEWLINE]user: What happens if my certified letter is returned?[NEWLINE]agent: Bring it to the DMV office unopened.[NEWLINE][BOUNDARY][NEWLINE]user: Can the current owner then apply for duplicate registration?"}
{"id": "superseg_train_5324", "dialogue": "user: Hello, I'm going to another state for a month. So I'd like to temporary surrender them. Could you assist me with this?[NEWLINE]user: The thing is I'm going on holidays to another state for about 3 weeks so I need to register my vehicle if a different state and that's why I'm surrendering my plate; but as I'll be back in less than a month I'd like to have my same plate and I also think the process would be easier than getting a new plate... so can I surrender my plates temporarily?[NEWLINE]agent: Yes, you can. See special procedures to surrender plates temporarily here: www.dmvtemporal.com[NEWLINE][BOUNDARY][NEWLINE]user: Based in the example case, I want to know how much refund will I get?[NEWLINE]agent: in the example, from the 137.50$ paid and if you surrender your vehicle plates during the first year of the registration, you'll qualify for a 30.25$ refund.[NEWLINE][BOUNDARY][NEWLINE]user: Okey, thanks. Btw, last week we got a plate stolen from one of our vehicles. Do I need to surrender the registration?[NEWLINE]agent: Yes, you have to surrender the registration. Please report the plate as stolen, and then surrender the registration.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on how the DMV handles my customized license plates if I surrender it to them?[NEWLINE]agent: Fortunately, the DMV will store them unto you come to reinstate them.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what the rules are for surrendering license plates? What if the vehicle is a motorcycle? Is it enough for me to hand over the plate?[NEWLINE]agent: It's not necessary to surrender motorcycle plates, but your motorcycle must be insured if you ride it[NEWLINE][BOUNDARY][NEWLINE]user: Got it! About my temporary surrender, I read in the link you sent me something about a fee. What's that fee if I go to a DMV office to surrender the plate?[NEWLINE]agent: DMV offices will charge you a $1 fee to process the surrender[NEWLINE][BOUNDARY][NEWLINE]user: I think I'd rather do that online, so how can I get the FS-6 T receipt if I do the process by mail?[NEWLINE]agent: We will mail you your FS-6 T receipt[NEWLINE][BOUNDARY][NEWLINE]user: Awesome! One last question, is it necessary to surrender trailer plates?"}
{"id": "superseg_train_5325", "dialogue": "user: Hi, good morning, please i need help on temporary surrender.[NEWLINE]user: Need to know if my plates can be surrendered temporarily?[NEWLINE]agent: Sure you can. In any case, you need to go and check under special procedures to surrender your plates temporarily for a season.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know Storage the plates or do I have to destroy them or can I keep the plates?[NEWLINE]agent: We will take the plates and resissue you new ones with a $25 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I think that rate is good, to get my license plates should I do something special? or do I deliver them as I have them?[NEWLINE]agent: No. You need to remove some things from the plates first before surrender. You have to remove any plate frames and fasteners, as well as any sticker you may have attached on it. Besides, you need destroy the registration and inspection stickers you have attached into your windshield.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else about refunds that I'm not sure about. Is it possible for me to get a refund if I change my name?[NEWLINE]agent: yes, that shouldn't be a problem, you will just need to surrender the vehicle plates at a DMV office and request a transfer receipt[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to add to the Plate Surrender Application. You've got it. Is there anything else I need to do in addition to the removal?[NEWLINE]agent: Yes. Along with that, you nee to complete the Plate Surrender Application form PD-7 for each set of plates you present to surrender. When you complete that, you can proceed to mail both the application and the plates.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, ok, thanks, i'll do that. Now, i need some info about plates if they get lost, or if they are stolen from me or you know, get destroyed.[NEWLINE][BOUNDARY][NEWLINE]agent: No problem. Have you lost your plates? Or this have been stolen from you or got destroyed?[NEWLINE]user: Yeah, well, they were stolen from my vehicle some day ago."}
{"id": "superseg_train_5326", "dialogue": "user: Morning! I need some information about surrendering plates. I'd like to know, when do I have to surrender them?[NEWLINE]agent: Morning, Mr. You have to surrender your plates before you end the vehicle's liability insurance coverage, or when you will not use the registration.[NEWLINE][BOUNDARY][NEWLINE]user: I have a trailer, and my plate got stolen on a trip to the beach. I found out yesterday I had no plate, what should I do?[NEWLINE]agent: Don't worry,  as you may already know: \"normally\" a trailer does not need liability insurance, so DMV will not suspend your driver license or registration because your plate got stolen, and therefore you will fail to surrender it.[NEWLINE][BOUNDARY][NEWLINE]user: So, just to make sure: do I need yo surrender trailer plates?[NEWLINE]agent: You must surrender your plate if your trailer doesn't have a valid registration, it's ok if you \"lost\" it as long as your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: another asked how about registration. What should I do if I use the truck without the necessary modifications?[NEWLINE]agent: you must register it in the business registration class.[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?[NEWLINE]agent: of course the main topic is Registration[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I want to register it as a passenger class?[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s    A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pick-up is rented or leased. What do I need to do?"}
{"id": "superseg_train_5327", "dialogue": "user: I would like to ask about motorcycle and trailer plates.[NEWLINE]agent: What do you want to know?[NEWLINE]user: Do i need to surrender my motorcycle plates if it is not insured?[NEWLINE]agent: No. It is not compulsory but if you ride the motorcyle, you need to insured it.[NEWLINE][BOUNDARY][NEWLINE]user: What if i lost it?or if it is stolen?[NEWLINE]agent: If that happens, then you need to surrender the registration and report the lost, stolen or destroyed plates. New registration and plates will be issued by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: When i go to the DMV Office to surrender my plates, what the first thing that i need to do?[NEWLINE]agent: You will need to first remove the plates and stickers.[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, regarding How to check a title or lien status, What is a Lien not included in the list?[NEWLINE]agent: want to know what you must do to have a lien on a Certificate of Title?[NEWLINE]user: Yes[NEWLINE]agent: You must submit an application either through a distributor or directly to the New York State DMV.  pay the required lien registration fees[NEWLINE][BOUNDARY][NEWLINE]user: and can my information be compromised?"}
{"id": "superseg_train_5328", "dialogue": "user: How can I get a refund?[NEWLINE]agent: Do you want a refund after surrendering your plates?[NEWLINE]user: Yes[NEWLINE]agent: See registrations refunds for surrendered plates for more information[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to surrender motorcycle plates?[NEWLINE]agent: It s not necessary to surrender motorcycle plates but your motorcycle must be insured if you ride it[NEWLINE][BOUNDARY][NEWLINE]user: When do I need to give up my plates?[NEWLINE]agent: Before you end the vehicle 's liability insurance coverage[NEWLINE][BOUNDARY][NEWLINE]user: For lien filing code, do I need to provide them the embargo code?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.[NEWLINE][BOUNDARY][NEWLINE]user: and what does the verification service show?"}
{"id": "superseg_train_5329", "dialogue": "user: Hello my vehicle plates were stolen, what do I do? Please help me.[NEWLINE]agent: You will need to surrender your registration if the plates have been stolen.[NEWLINE]user: No someone might have taken them but I'm going to go look for them later.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I do determine that they have been stolen, how do I get new plates?[NEWLINE]agent: You will need to report that the plates have been stolen and surrender their registration. The DMV can then issue a new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps an irrelevant query about a refund now. So, in the example case, how much will the refund be?[NEWLINE]agent: in the example, from the 137.50$ paid and if you surrender your vehicle plates during the first year of the registration, you'll qualify for a 30.25$ refund.[NEWLINE]user: I'd like to know about plates. Can my brother-in-law bring the plates in to prove that I recovered them if I find them?[NEWLINE]agent: Yes but only if he intends to surrender the plates for you.[NEWLINE]user: Also, I wanna know. Where do I go to get my registration reinstated?[NEWLINE]agent: You must apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE]user: Maybe I don't trust him so much. Can my little brother some in instead?[NEWLINE]agent: Yes as long as he will surrender the plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: He's probably too young to understand forms and stuff. Can I fill in some of the paperwork online?[NEWLINE]agent: Yes there is the Complete the PD-7 application that is available as a PDF online.[NEWLINE]user: Can I submit that online or do I have to print it up and give it to him to bring in?"}
{"id": "superseg_train_5330", "dialogue": "user: will i get a refund when i surrender my plates?[NEWLINE]agent: will i receive a refund when i surrender my plates. does this apply to you?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can i find a dmv office near me[NEWLINE]agent: at the dmv office[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, about plate storage, were my plates in the DMV office?[NEWLINE]agent: Yes they were.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my license plates are lost, destroyed or stolen? Do I have to forfeit the registration to the DMV?[NEWLINE]agent: yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates[NEWLINE][BOUNDARY][NEWLINE]user: Sure, I would also like to know how you determine the amount that is given in the refund?[NEWLINE]agent: for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration.[NEWLINE]user: I'd like to know if will you use mail to notify me if ever you received my plates?[NEWLINE]agent: we use the mail postmark date as the date that you surrendered your plates[NEWLINE][BOUNDARY][NEWLINE]user: is there an application i need to do?[NEWLINE]agent: you must complete the plate surrender application PDE[NEWLINE][BOUNDARY][NEWLINE]user: do motorcycles have a liability?"}
{"id": "superseg_train_5331", "dialogue": "user: I need help to renew my non-driver ID card[NEWLINE]agent: Ok. You can renew your non-driver ID card only 1 year before and up to 2 years after your card expires.[NEWLINE][BOUNDARY][NEWLINE]user: My ID card is an Enhanced non-driver ID, is the cost the same?[NEWLINE]agent: the additional 30$ still applies to the renewal.[NEWLINE][BOUNDARY][NEWLINE]user: In case I'm overseas what can I do to renew my non-driver ID card?[NEWLINE]agent: When overseas you can renew your non-driver ID card via mail.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to use customized plates on any vehicle?[NEWLINE]agent: you can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers.[NEWLINE]user: can i use a combination?[NEWLINE]agent: you can use personalized plates on passenger vehicles[NEWLINE][BOUNDARY][NEWLINE]user: what plate combinations are restricted?[NEWLINE]agent: personalized plates that give the appearance of an offical plate, combinations that are considere obscene, combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: what are the costs?[NEWLINE]agent: initial cost = $35.00, annual fee = $18.75[NEWLINE][BOUNDARY][NEWLINE]user: what are personalized plates?"}
{"id": "superseg_train_5332", "dialogue": "user: Can you give me any additional information about renewing my non-driver ID card?[NEWLINE]user: Like, in the case of overseas renewal.[NEWLINE]agent: When you are out of the country you can renew your non-driver ID card via mail.[NEWLINE][BOUNDARY][NEWLINE]user: What are the time limits to renew the non-driver ID card?[NEWLINE]agent: The limits are: 1 year before and 2 years after your non-driver ID card expires.[NEWLINE][BOUNDARY][NEWLINE]user: What documents can I submit as proof of SSI?[NEWLINE]agent: As prove of SSI we accept the Notice of Award notifying you that you are eligible for SSI benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What if I renew more than 41 days before turning 21?[NEWLINE]agent: in that case, you'll receive your ID with an \"Under 21\" message written on it.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any fees for renewing online?[NEWLINE]agent: You'll just have to pay the regular fee for renewing your non-driver ID card.[NEWLINE]user: so, for renewing online the fee is?"}
{"id": "superseg_train_5333", "dialogue": "user: can you give me more information about renewing the non-driver ID card?[NEWLINE]user: My status is Temporary Visitor.[NEWLINE]agent: You'll be able to renew your non-driver ID card only if your Temporary Visitor status is not expired at the DMV.[NEWLINE]user: So how can I renew my non-driver ID card?[NEWLINE]agent: You can do it online, via mail or at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I got my non-driver ID on February 12, 2917. It's not enhanced. What kind of ID do I have?[NEWLINE]agent: In your case, you have a Standard document.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew more than 41 days before my 21st birthday?[NEWLINE]agent: You can but your ID will have a \"UNDER 21\" message on it.[NEWLINE]user: What if my renewal is processed 40 days before my birthday?[NEWLINE]agent: We'll send you your non-driver ID card with the \"UNDER 21\" message on or near your birth date.[NEWLINE][BOUNDARY][NEWLINE]user: In case my non-driver ID is expired for over 2 years can I still renew it?[NEWLINE]agent: you have to apply for an original non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: My Temporary Visitor status was recently extended, what should I do now?"}
{"id": "superseg_train_5334", "dialogue": "user: Yes, I need to know more about how to renew my non-driver ID card[NEWLINE]agent: You must know that you can only renew your non-driver ID card if it's between the time limits of 1 year prior and 2-year post its expiration date.[NEWLINE]user: What if it's expired for more than 2 years?[NEWLINE]agent: Then you can't renew it, no exceptions.[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking about personalized plates. Where do I see the choices for picture plates?[NEWLINE]agent: You can see them all online.[NEWLINE]user: Is there somewhere that list more about personalized plates fees and such?[NEWLINE]agent: Yes, online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I chat with someone online about it?[NEWLINE]agent: You can call 1-518-402-4838.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different categories of picture plates?"}
{"id": "superseg_train_5335", "dialogue": "user: I need all possible information about renew my non-driver ID card, please.[NEWLINE]agent: Are you under 21 years old?[NEWLINE]user: No, I'm already 21 years old[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I renew if I am out of the country?[NEWLINE]agent: No problem if you are out of the country, you can renew by mail.[NEWLINE]user: I have completed the steps to renew by mail but I have not received a renewal notice, what should i do?[NEWLINE]agent: You can use an Application for Permit, Driver License or Non-Driver ID Card, form MV-44 or or you can come to a DMV office when you can.[NEWLINE]user: I'd rather go to an office to keep my Standard document type, what are the steps?[NEWLINE]agent: You must follow the steps that I will indicate and complete the renewal notice MV-2 we mailed you.[NEWLINE]user: My non-driver ID expired 3 years ago, is this a problem?"}
{"id": "superseg_train_5336", "dialogue": "user: I want to renew my non-driver ID card, please, help me with info about it.[NEWLINE]agent: You can renew 1 year before and up to 2 years after your non-driver ID expires.[NEWLINE]user: Can I renew my non-driver ID card if it expired 3 years ago?[NEWLINE]agent: No, just 1 year before and up to 2 years after your non - driver ID expires.[NEWLINE][BOUNDARY][NEWLINE]user: I am going out of the country for a while and would like information regarding the renewal of my non-driver ID, can you help me with this, please?[NEWLINE]agent: Before your trip I recommend that you go through a DMV office and get an Enhanced or REAL ID, and avoid a second office visit later.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered another question.  Once I surrender my license, how will I know when my knew one is mailed?[NEWLINE]agent: DMV will mail you a new document, not the one you surrendered[NEWLINE]user: even when driving is not allowed[NEWLINE]agent: ou can not drive until the suspension period ends, you pay a suspension termination fee of $ 50 and have valid driver license.[NEWLINE]user: If i have a definite suspension"}
{"id": "superseg_train_5337", "dialogue": "user: Hello, I'm looking for some information on renewing my non-driver ID card #1 please.[NEWLINE]user: I will be turning 21 soon, so I need to know what additional requirements there are for me to renew my non-driver ID card#1?[NEWLINE]agent: In order to renew your non-driver ID card #1, it is our requirement that you wait until you are within 40 days of your 21st birthday to renew.[NEWLINE]user: Will I be subject to a fine if I attempt to renew my non-driver ID card#1 41 days or more before my 21st birthday, or will it be allowed through as I'm so close to the date?[NEWLINE]agent: If you attempt to renew your card within 40 of your 21st birthday, we will process it and your ID will actually have the words UNDER 21 on it on or near the date of your birthday.[NEWLINE][BOUNDARY][NEWLINE]user: I will be living overseas for the next two years at least. Will I need to pay the regular fees for a non-driver ID card renewal under these circumstances?[NEWLINE]agent: Yes, you will need to pay the regular fees for a non-driver ID card renewal even if you are living out of the country. The fees will not be discounted in a situation such as this.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be eligible for a reduced fee or 'No Fee' non-drivers ID if am in receipt of Supplemental Security Income (SSI) and I am under the age of 62?[NEWLINE]agent: Yes, if your circumstances dictate that you do receive Supplemental Security Income SSI and if you are aged 62 or younger, the fee you will be charged is $6.50.[NEWLINE][BOUNDARY][NEWLINE]user: Mailing documents is my preferred choice of communication. Can I please confirm the address that I can mail my ID renewal to is NYS Department of Motor Vehicles207 Genesee Street, Suite 6Utica, NY 13501 - 2874?[NEWLINE]agent: Yes, I can confirm that information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: If I am out of the country, how will the Department of Motor Vehicles contact me if they required additional information?"}
{"id": "superseg_train_5338", "dialogue": "user: Good morning, i wanted to know if there is any kind of additional information about renewing a non-driver ID card?[NEWLINE]user: More exactly, if i need to renew it in case i go overseas?[NEWLINE]agent: Yes, you must renew your non-driver ID card if you are planning to go overseas. You can do it through mail.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I'm turning 21 soon, so i was wondering if i won't have any problems renewing my ID before that date or if must wait until i turn 21?[NEWLINE]agent: Well, in case you go through renewal for at least forty days before your birthday, you'll be issued a non-driver ID card with the words UNDER 21 on it, near of your birthday date.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i'll keep that in mind. Now please, i'm willing to go to an office and renew my ID there, but i would like to keep my standard document. What should i do in that case?[NEWLINE]agent: Very well. In that case, you'll need to complete the renewal notice form MV-2 that we mailed to you in order to proceed.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, yeah, i received that form. And what about the possibility for an ID with reduced fee or none at all?[NEWLINE]agent: That will depend if you meet the requirements. For reduced fee ID you have to being on receiving supplemental security income and to be under sixty two, which would get you a $6.50 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and what about fees if i renew via online?"}
{"id": "superseg_train_5339", "dialogue": "user: I want to know more about transfer credit.[NEWLINE]user: Like, what if I transfer my remaining registration to another vehicle?.[NEWLINE]agent: In that case, your new registration will expire the same date as your old one, and you can only do this for an new original registration. You can not use it to renew a registration.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm eligible for a refund, how can I get one?[NEWLINE]user: I also wants to request a transfer receipt.[NEWLINE]agent: When not eligible for a refund or wanting a transfer receipt, the DMV office can give you a Receipt FS-6 T for you to use to transfer the registration to another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: You know about where the DMV office is. I reside in New York City and am exempt from New York vehicle use tax, what should I do?[NEWLINE]agent: In your case, you should get form UT-11 from a local DMV office or a DMV call center.[NEWLINE]user: I want to know more about these taxes.[NEWLINE]agent: You can ask the city or county where you currently reside or have your business.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the registration fee chart."}
{"id": "superseg_train_5340", "dialogue": "user: I want to know more about the refunds-[NEWLINE]agent: I can give you some examples of how the refunds are determined.[NEWLINE]user: yes please, tell me how are the refunds determined.[NEWLINE]agent: for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to passenger class than meets the eye. Okay, that's it. But what if I have a pick-up truck that weighs less than 6,001 pounds empty?[NEWLINE]agent: Then you may register it in the passenger class if it meets our conditions.[NEWLINE][BOUNDARY][NEWLINE]user: I assume I'll find those conditions on your website. Well, can I register my pick-up at the DMV office then?[NEWLINE]agent: Yes. Simply bring your completed registration application and additional documents to a local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I had custom plates on my pick-up?[NEWLINE]agent: Then your new registration documents will list the numbers from your plates. The DMV will send you new passenger custom or personalized plates by mail.[NEWLINE][BOUNDARY][NEWLINE]user: But what if my pick-up had an unladen weight GREATER than 6,000 lbs?"}
{"id": "superseg_train_5341", "dialogue": "user: I need to know more about refunds[NEWLINE]agent: Do you want an example to show how the refund amount is determined?[NEWLINE]user: Yes, please show me the example.[NEWLINE]agent: Let's say you paid 137.50$ to register your vehicle for a period of 2 years. In the amount paid, there is included a 62.50$ for the two years or the registration, 32.25$ per year, 50$ for the title certificate and 25$ for the vehicle's plates. In this case, the amount to refund would be of 30.25$[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of reservation? What do I do if my county does not have an online reservation system?[NEWLINE]agent: You would need to make a reservation through one of our office locations, you can check the locations and hours.[NEWLINE]user: What If I don't have one of these required documents?[NEWLINE]agent: You must provide other kinds of proof of both identity and age.[NEWLINE][BOUNDARY][NEWLINE]user: Should I pay attention to any special requirements to operate a moped?"}
{"id": "superseg_train_5342", "dialogue": "user: I want to know how the refunds are determined and the period in which I should surrender my plates.[NEWLINE]agent: I can give you an example of how a refund is determined.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a refund for the first year of my registration after receiving a refund for the second year?[NEWLINE]agent: Yes, but only if you have the unused registration sticker and stub. If so, then you are eligible for the refund of the first year of the registration. You have a maximum of 60 days after the date the registration was made to apply for a refund for the first year of the registration fee.[NEWLINE][BOUNDARY][NEWLINE]user: In case the registrant passed away, can I get a refund?[NEWLINE]agent: Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Do I need to contact you or a motor vehicle department in another state for registration?[NEWLINE]agent: You must contact the motor vehicle agency in the other state to determine if their laws require that you register your vehicles there. The definition of \"resident\" is different in each state.[NEWLINE][BOUNDARY][NEWLINE]user: Is it also possible to do it by mail?[NEWLINE]agent: Yes. Simply mail your completed registration application, additional documents and payment to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. Can you suggest a topic I should search for?"}
{"id": "superseg_train_5343", "dialogue": "user: Tell me about rounds and transfer credit.[NEWLINE]user: I want to transfer my remaining registration to another vehicle.[NEWLINE]agent: When transferring your remaining registration to another vehicle, take into consideration that the new registration will expire the same day as the old one, and you can only use the transfer credit for a new original registration, you can't use it for a renewal.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if am eligible for a refund?[NEWLINE]agent: After you surrender your plates, your Receipt FS-6 T indicates if you are eligible for a refund. If you are and you do not request a transfer receipt, your refund will be processed automatically and you'll get it in your mail after some weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Can I still apply for a refund if the registration sticker was attached to the plate?[NEWLINE]agent: No, in that case, the sticker can't be removed and you won't be able to apply for a full refund.[NEWLINE]user: What is needed to apply for the 2-year refund?[NEWLINE]agent: The 2-year registration fee refund can only be applied if the registration was never used and it hasn't been more than 60 days from the date the registration was issued.[NEWLINE]user: So if I applied for a registration but never used the registration sticker, can I get a 2-year refund?"}
{"id": "superseg_train_5344", "dialogue": "user: How would I go about getting a refund for my surrendered vehicle plates?[NEWLINE]agent: I can give you an example to explain how your refund amount is determined[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my name has changed since I registered the plates, can I still get a refund?[NEWLINE]agent: If your name had changed and you are looking for a refund, bring the plates with you to the DMV office when surrendering. Yu must request a transfer receipt and not a refund receipt. You then send these to the address that you'll find on the Request for Refund MV-215 form[NEWLINE][BOUNDARY][NEWLINE]user: Can I, by the way, renew my registration online?[NEWLINE]agent: In most cases, but some vehicles can not be renewed online.[NEWLINE][BOUNDARY][NEWLINE]user: What else can I complete online instead of going to the office?[NEWLINE]agent: You have the ability to change your name or address and check your registration status online.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I register my car?[NEWLINE]agent: You can register at any DMV office.[NEWLINE][BOUNDARY][NEWLINE]agent: Do any special situations apply to you, such as farm vehicles, no title or more than one owner?[NEWLINE]user: Yes, it's a farm vehicle."}
{"id": "superseg_train_5345", "dialogue": "user: What amounts are refundable if I return my plates to the DMV?[NEWLINE]agent: Are you wanting to transfer the remaining registration credit to another vehicle that you need to register?[NEWLINE]user: I wasn't wanting to transfer the credit that way.  I was not aware that I could, but, since you said that it is possible to transfer the remaining registration credit to another vehicle, I might wait as I am about to purchase my husband a new car.[NEWLINE]agent: When you surrender your vehicle plates to the DMV, you may be eligible to transfer the remaining registration credit to another vehicle you want to register, or get a refund for the registration fee.  You get a refund or registration transfer credit for your vehicle plate fee, title certificate fee and any other fee or tax that you paid when you registered the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: There is something more about the referable amounts of DMV. So what is the county use tax table?[NEWLINE]agent: The chart have the same name, county use tax chart.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I know more about these taxes?[NEWLINE]agent: You can ask your city or county about these taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Help me determine the correct fee."}
{"id": "superseg_train_5346", "dialogue": "user: I was wondering if you could give me some more information about whether i can transfer credit from my old vehicle plate?[NEWLINE]agent: null[NEWLINE]user: am i able to transfer my remaining registration to another vehicle?[NEWLINE]agent: yes, however, there are a few conditions, you can only transfer credit for a new original registration, the new registration will expire the same day as your old registration, and you can not use it for a registration renewal[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding vehicle registration renewal, can I renew my registration by mail?[NEWLINE]agent: Absolutely. You'll need to mail the bottom part of your registration renewal notice MV-3 or OP-3 to the address listed on that notice, as well as a personal check or money order payable to the Commissioner of Motor Vehicles for the fee.[NEWLINE]agent: Do you have your MV-3 or OP-3?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Excellent. For future reference, you would need to complete the Application for Duplicate/Renewal Registration form that I mentioned earlier, if you did not have your MV-3 or OP-3.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for me to receive my new registration documents?[NEWLINE]agent: Your new registration documents will arrive in the mail about 10 days after you renew.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I need to mail my information and payment to, if I choose to renew by mail?"}
{"id": "superseg_train_5347", "dialogue": "user: how do i transfer credit?[NEWLINE]agent: if you transfer your remaining registration to another vehicle your new registration will espire the same day[NEWLINE]user: doesnt apply to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can i get a refund?[NEWLINE]agent: the dmv office issues a receipt that you can use to transfer the registration to another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: can i get a refund if i changed my name?[NEWLINE]agent: yes. follow these instructions. surrender the vehicle plates at a dmv office and quest a transfer receipt not a refund receipt[NEWLINE]user: how do i prove the name has changed?[NEWLINE]agent: a photocopy of the marriage certificate[NEWLINE][BOUNDARY][NEWLINE]user: is it possible to receive a refund of the first year of my registartion fee?[NEWLINE]agent: dmv will process a refund of the first year if eligible[NEWLINE][BOUNDARY][NEWLINE]user: how can i get a refund?"}
{"id": "superseg_train_5348", "dialogue": "user: I need help with transferring a credit.[NEWLINE]agent: Do you need to transfer your remaining registration to another vehicle?[NEWLINE]user: No, I don't need that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get my refund?[NEWLINE]agent: The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a full 2-year refund if the registration was never used?[NEWLINE]agent: If the sticker was attached to the windshield or vehicle plate, you cannot remove it and apply for a full refund.[NEWLINE]user: Can I turn in the plates?[NEWLINE]agent: Yes you can do that.[NEWLINE][BOUNDARY][NEWLINE]user: How do I turn in the plates?[NEWLINE]agent: When you surrender them, your receipt FS-6 indicates if you are eligible to receive a refund.[NEWLINE][BOUNDARY][NEWLINE]user: If the sticker was attached to the windshield or vehicle plate of a registrant who has died, can we get a refund?"}
{"id": "superseg_train_5349", "dialogue": "user: I want to know about the pre-licensing course.[NEWLINE]agent: This is a DMV-approved and standardized classroom course that teaches you all you need to know as a new driver, such as: driving within the highway transportation system.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do in case I encounter stop lines or crosswalks?[NEWLINE]agent: You should stop before crossing them.[NEWLINE]user: What should I take into consideration for my road test?[NEWLINE]agent: Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if is it necessary to pass the vision test at the DMV office?[NEWLINE]agent: of course you will need\u00a0 pass a vision test at the DMV or bring a full eye test report PDF [2] MV-619 s\u00a0 turn in your departure - from - state license, unless it is lost or stolen[NEWLINE][BOUNDARY][NEWLINE]user: and when i pass the exam what should i do?[NEWLINE]agent: When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: and in which cases can I not change my license?"}
{"id": "superseg_train_5350", "dialogue": "user: What are the things that I need to organise before I am eligible to take my road test?[NEWLINE]agent: Firstly, you will need a learner permit, and please remember that you must obey all rules and conditions that are applicable to being a learner driver. You must also have completed a Pre-Licensing Course OR a high school/college Driver Education Course[NEWLINE][BOUNDARY][NEWLINE]user: Are there age restrictions involved regarding the amount of supervised practice driving that I should have[NEWLINE]agent: In order for you to be eligible to take the road test, you must have a minimum of 50 hours of supervised driving practice completed[NEWLINE]user: I am very happy that if I feel dissatisfied I can complain. It is very great. I have another question. What if I come from another country, but I pay taxes?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do I need to visit a DMV office?[NEWLINE]agent: Yes, this transaction can only be processed in person, at a DMV office.[NEWLINE]agent: Do you wish to get a quicker service?[NEWLINE]user: No, that's fine. I just want to get this done.[NEWLINE]agent: Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?[NEWLINE]user: Yes, I come from another county."}
{"id": "superseg_train_5351", "dialogue": "user: Anything I need to do before taking the road test?[NEWLINE]agent: Once you get your learner permit, you have to obey the restrictions on where and when you are allowed to drive. You should also complete a 5-hour pre-licensing course or a high school or college driver education course.[NEWLINE][BOUNDARY][NEWLINE]user: How long it lasts the pre-licensing course certificate?[NEWLINE]agent: The pre-licensing course certificate lasts for 1 year from the date it is issued, and the student certificate of completion lasts for two years.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Enhanced or REAL ID,  if I had a REAL ID, but it has been misplaced, can I replace it by mail?[NEWLINE]agent: Yes, indeed, you can.  If you already have an Enhanced or REAL ID you can replace by mail and your document type will stay the same.[NEWLINE][BOUNDARY][NEWLINE]user: What is the charge associated with replacing a REAL ID by mail?[NEWLINE]agent: You should include a money order or check for $17.50 made payable to \"Commissioner of Motor Vehicles\".[NEWLINE][BOUNDARY][NEWLINE]user: What is the address for replacing a REAL ID by mail?[NEWLINE]agent: If you would like to accomplish that by mail, you can send your request and check or money order to NYS Department of Motor Vehicles, 207 Genesee Street, Suite 6, Utica, NY 13501-2874.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment were acceptable for paying for the replacement of my REAL ID by mail?[NEWLINE]agent: If requesting by mail, you can include a check or money order.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment would be accepted if I went to the DMV?[NEWLINE]agent: If you went to the DMV, you could pay by check or money order or you could pay using an American Express card, Discover card, MasterCard, MasterCard debit card, VISA Card, or Visa debit card.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request to update to the REAL ID if I have just moved to a new address and need to replace my licenses anyway?"}
{"id": "superseg_train_5352", "dialogue": "user: I have 6 months with my Pre-licensing Course Certificate, how much longer is it valid?[NEWLINE]agent: It is valid for 1 year since the certificate is issued, while a Student Certificate of Completion is valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know about speed and following distance when practicing for my road test?[NEWLINE]agent: Always respect the posted speed limit and adjust your speed taking into account factors such as weather, road, visibility and traffic conditions. Maintain adequate \"cushion\" space between your vehicle and the ones you are following. Always keep in mind the \"two second rule\" described in the Driver's Manual.[NEWLINE]user: Is it okay to cross a crosswalk during my road test?[NEWLINE]agent: No, you must stop before crossing the crosswalk.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about REAL ID or Enhanced, what if I just wanted a Standard ones?[NEWLINE]agent: For the Standard ones that only display \" NOT FOR FEDERAL PURPOSES \", you would just need your current NY State license as proof.[NEWLINE]user: So i only need that as proof of identity for the Standard ones?[NEWLINE]agent: Yes. You are correct.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if i do not have a New York State driver license but still wanted to drive a taxi or livery vehicle in New York City?[NEWLINE]agent: First you need to get a Class E driver license instead of Class D. Then, you would need to contact the Taxi and Limousine Commission [ 6 ] and take not that from October 2020 onward, to board a domestic flight, you  will need an Enhanced or REAL ID unless you already have a passport.[NEWLINE][BOUNDARY][NEWLINE]user: Could i just use the Standard ones for traveling?[NEWLINE]agent: No. After October 2020, you would need an Enhanced or REAL ID.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know what type of ID that I have?"}
{"id": "superseg_train_5353", "dialogue": "user: Good morning. I'm preparing for my road test, I'ld like to know how much supervised practice driving I must get before taking my road test.[NEWLINE]user: I'm 17 years old, can you help me with that please?[NEWLINE]agent: Morning! Before taking your road test (as you are 16) you must have a minimum of 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea what a motorcycle license entails? What happens if I pass the driving test?[NEWLINE]agent: You will receive a temporary motorcycle's license from the examiner.[NEWLINE]user: Do you have any suggestions on what should I do if my vision is obstructed after stopping behind the crosswalk?[NEWLINE]agent: You have to move up until you can clearly see your way, remember to stop again if it's necessary[NEWLINE]user: I am aiming for a MJ license because I'm into motorcyles, does the 50 hours of supervised practice applies to MJ as well?[NEWLINE]agent: Pretty much the same. You must have a minimum of 50 hours of supervised pratice driving, and that includes at least 15 hours after sunset. So driving 15 hours at night is important.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks!!! That's really helpful. BTW, if I want to change my license from one class to another, would I need a  Pre-Licensing Course Certificate?[NEWLINE]agent: No, you don't need a Pre-Licensing Course Certificate or a SCC, you can apply for changing your license class with just a Valid NY state driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What if I lose my certificate?[NEWLINE]agent: You should contact the school that issued it to obtain a replacement.[NEWLINE][BOUNDARY][NEWLINE]user: One more question,as I want to get a motorcycle license do I need additional requirements?"}
{"id": "superseg_train_5354", "dialogue": "user: Yeah, hi, i went  through pre-licensing course and got my certificate, but i wanted to know how much time is it valid before expiring?[NEWLINE]agent: Sure, no problem. Your certificate will be valid for one year period, starting on the date it was issued to you. In case you have a certificate of completion, that will be valid for a two years period.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. Another question, please. What do i need to know for doing the road test? Need to practice something specific?[NEWLINE]agent: Certainly. It's a road test, so you'll need to practice some basics moves, so they know you are ready, for example you must focus on steering and acceleration, basic stuff.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see, thanks. Sorry, but again about the certificate, did you mention a different one from pre-licensing, and that being valid for a greater period?[NEWLINE]agent: That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for New York residents. What happens if anyone drives without a driver's license in New York State?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver's license or vehicle registration.[NEWLINE]user: What happens if I pay taxes or my children attend school in another state?[NEWLINE]agent: If you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intention is to make New York a \"fixed and permanent\" residence. Under this law, students from other states or other nations who attend school in New York State are generally not considered New York residents.[NEWLINE]user: okay. Another question, I am planning to return to my country and I will need my foreign driver's license.[NEWLINE]agent: ask the test drive examiner how to make sure your foreign driver's license is not destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: and what restrictions are there if you are under 18?"}
{"id": "superseg_train_5355", "dialogue": "user: Hi, i need to do some pre-licensing course but don't know what's that, can you help me\u00b4?[NEWLINE]agent: No problem. Pre-licensing course is a DMV-approved, standardized classroom course that will fill you in on many topics that are important to you as a new driver.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, i see. So you need that before i get my license. Um, by the way, right now a friend of mine wants to change its license class, does he needs pre-licensing?[NEWLINE]agent: If he is in possession of a valid NYS driver license, he doesn't need to have a pre-licensing course certificate o a student certificate of completion in order to change license's class. The same will apply to you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what to expect after I pass my road test?[NEWLINE]agent: the examiner will give you an interim license that allows you to drive[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare to take the written permission test?[NEWLINE]agent: study the New York State Driver's Manual and take the practice tests[NEWLINE]agent: want to know what you need to pass?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What else should I do to prepare?"}
{"id": "superseg_train_5356", "dialogue": "user: Hello, I'm getting prepared for my road test and I'd like to know how much supervised practice driving must I get before I take my road test[NEWLINE]agent: Are you under age 18?[NEWLINE]user: Yes, I'm 16[NEWLINE]agent: You must have a minimum of 50 hours of supervised practice driving with: a) at least 15 hour at night after sunset b) at least 10 hours in moderate to heavy traffic[NEWLINE][BOUNDARY][NEWLINE]user: What are the conditions that I must met to be able to drive a car or a motorcycle in New York State?[NEWLINE]agent: mustsbe at least 16 years old 1 andshave a valid New York State driver license or learner permit[NEWLINE]user: Do you have a New York State learner's permit or one issued in another state?[NEWLINE]agent: you must follow New York State permit restrictions[NEWLINE]user: and which are they?[NEWLINE]agent:  a valid driver license or permit issued by another state or country[NEWLINE][BOUNDARY][NEWLINE]user: what should i do after i am eligible to redeem it for a license[NEWLINE]agent: you may be eligible to exchange it for a New York driver license see Exchange an out - of - state license, or see other information about moving to New York [[NEWLINE]user: If my children attend school in another state?"}
{"id": "superseg_train_5357", "dialogue": "user: Is there a minimum amount of proven supervised practice driving that I must have before I can take the raod test?[NEWLINE]agent: What age are you? The reason I ask is because there are different rules that relate to applicants that are aged under 18 and those that are aged over 18[NEWLINE]user: I am under 18[NEWLINE]agent: As you are under 18 years of age, you must have a minimum of 50 hours supervised driving practice before you are eligible to take the road test[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information about out-of-state and foreign driver license? What if I am a tourist and I have a driver's license from another country?[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the requirements to drive in the state of new york?[NEWLINE]agent: should   be at least 16 years old 1 and have a valid New York State driver's license or learner's permit[NEWLINE][BOUNDARY][NEWLINE]user: and would you accept the Visitors license from other countries?[NEWLINE]agent: Do you have a driver's license from any other nation?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and are students from other states considered new york residents?"}
{"id": "superseg_train_5358", "dialogue": "user: How can I prepare for my road test?[NEWLINE]agent: First you need to obtain a learner permit and follow the restrictions on when and where you are allowed to drive.[NEWLINE]user: I see. Anything else I need to do?[NEWLINE]agent: No, that should cover the preparations.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern on which counties are included in MCTD fees?[NEWLINE]agent: Bronx, Kings Brooklyn, New York Manhattan, Queens.[NEWLINE][BOUNDARY][NEWLINE]user: Do the Class M and MJ fare support the Motorcycle Safety Program?"}
{"id": "superseg_train_5359", "dialogue": "user: How do i find the pre-licensing course?[NEWLINE]agent: This is a course from the DMV,[NEWLINE]agent: How can i find providers in my area?[NEWLINE]user: Look online or in the telephone directory.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me how many hours of supervised driving i need before taking the road test?[NEWLINE]agent: have a minimum of 50 hours of supervised practice driving with   [41] at least 15 hours at night after sunset   [42] at least 10 hours in moderate to heavy traffic[NEWLINE]user: this doer not apply to me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is a Pre-Licensing Course Certificate needed to switch my license?[NEWLINE]agent: No you do not need that.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I want to remain in New York for a few months and would like to become a New York resident. Will I be able to swap my out-of-state motorcycle license for a New York one in that case?[NEWLINE]agent: Yes, when you become a NY resident, you can exchange your license for a NY license.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do during my road test practice? What do I need to do if I have a Class DJ permit?[NEWLINE]agent: You need to have a minimum of 50 hours of supervised practice driving that includes at least 15 hours of driving after sunset before you take a road test[NEWLINE]user: Should i practice stop lines and crosswalks for my driving test?"}
{"id": "superseg_train_5360", "dialogue": "user: What do I need to do before I take my road test?[NEWLINE]agent: Once you have a learner permit you must obey the learner permit restrictions on where and when you may drive.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my view is blocked after stopping at a crosswalk?[NEWLINE]agent: Move up until you can clearly see your way, then stop again if necessary.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions on a learner permit?[NEWLINE]agent: Yes, there are restrictions on where and when you may drive.[NEWLINE][BOUNDARY][NEWLINE]user: I am looking for a Standard license that will display 'NOT FOR FEDERAL PURPOSES', what ID should I bring with me?[NEWLINE]agent: In this instance, you must bring your current NY State license as proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my license was issued before October 30, 2017 and is not Enhanced?"}
{"id": "superseg_train_5361", "dialogue": "user: Can I file an appeal by mail?[NEWLINE]agent: You don't want to file the appeal online?[NEWLINE]user: I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, in case you want to file the appeal online, remember that the traffic ticket must display the words \"Traffic Violations Bureau\" at the bottom of the ticket.[NEWLINE]agent: Yes, the traffic ticket must have the words \"Traffic Violations Bureau\" at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to submit all the exhibits and documents to the hearing officer?[NEWLINE]agent: Yes, otherwise any of the exhibits and documents may not be filed with the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: Can I avoid to pay the fine after filing an appeal?[NEWLINE]agent: no, you have to pay the fine, filing an appeal won't change your obligation to pay the fine.[NEWLINE][BOUNDARY][NEWLINE]user: What if my traffic ticket does not show the words \"Traffic Violations Bureau\" at the bottom?"}
{"id": "superseg_train_5362", "dialogue": "user: Can I send an appeal by mail?[NEWLINE]agent: Yes, you can. You should use the Traffic Violations Bureau Appeal AA-33 form and mail your appeal plus a 10$ appeal fee.[NEWLINE][BOUNDARY][NEWLINE]user: Can I mail the DMV exhibits that can't be submitted online?[NEWLINE]agent: Yes, you can mail any exhibits that you can't submit online. Take into consideration that any exhibits or documents not submitted to the hearing officer may not be filed with the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What info do I need to submit for an Additional Argument?[NEWLINE]agent: You can submit your name, date of birth and the 3-digit appeal access number.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding the insurance reduction. How do I get the reduction after I finish the course?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE][BOUNDARY][NEWLINE]user: Can I get more than one reduction?[NEWLINE]agent: It may be possible. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: Does it prevent general premium increases?"}
{"id": "superseg_train_5363", "dialogue": "user: I want to know how to check the status of my appeal online[NEWLINE]agent: you the Appeals Board will acknowledge the receipt of your appeal form and fee by sending you a letter.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time limit to submit an additional argument?[NEWLINE]agent: you have to submit the additional argument before 30 days has passed since the transcript you ordered has been sent to you.[NEWLINE][BOUNDARY][NEWLINE]user: I see. this week I will send you the remaining documents. Is there a way to get the restriction lifted early?[NEWLINE]agent: no, it can not be removed earlier[NEWLINE][BOUNDARY][NEWLINE]user: How does it work if i am supposed to have a DMV mandated ignition interlock device?[NEWLINE]agent: you may have to install the device on any and all vehicles you own and/or operate, and you are also subject to the problem driving restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: am i able to drive through new york state with my out of state CDL license if my new york state record has the problem driver restriction?[NEWLINE]agent: no, a driver who has been issued with a problem driver restriction on their new york state record can not operate a vehicle in new york state even if an out of state licence was issued.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i have another violation before i obtain my driver's license with the problem driver restriction?[NEWLINE]agent: your drivers license or permit with the problem driver restriction will be withdrawn if you are convicted of any violations such as tailgating or speeding.[NEWLINE][BOUNDARY][NEWLINE]user: how much does the installation fees cost for the ignition interlock?"}
{"id": "superseg_train_5364", "dialogue": "user: I need to know how to appeal a TVB ticket, please.[NEWLINE]user: How can I appeal a TVB ticket?[NEWLINE]agent: You must file your appeal within 30 days of the date of conviction and pay a $10 non refundable appeal fee for each conviction appealed. This is the way you can appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What are the deadlines to submit an additional Appeal Argument?[NEWLINE]agent: The Additional Argument must be submitted within 30 days after the transcript you ordered has been sent to you from the Transcriber. To send an additional argument after receiving your transcript, you must access the transaction again and enter the ticket number.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to order a transcript of my appeal?[NEWLINE]agent: Yes, you can. When the transcript you ordered has been sent to you, you must mail the additional arguments to the Appeals Board within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my traffic ticket does not have the words \"Traffic Violations Bureau\"?[NEWLINE]agent: In that case, you can't file an appeal with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I just sent my appeal by mail, was it already accepted?"}
{"id": "superseg_train_5365", "dialogue": "user: Hi, please i need info about appealing a TBV ticket conviction. Can you help me on this?[NEWLINE]agent: Sure, no problem. To appeal a TVB, you have two options to do that. You can go online or you can make use of mail service.[NEWLINE]user: Ok. But i don't have access to a computer and sincerely i don't like using mail service.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Well, i suppose i can go online. Can you tell me what i need to do or if there is any condition to appeal in that way?[NEWLINE][BOUNDARY][NEWLINE]agent: Sure. First, can you tell me when and where you received the conviction, please?[NEWLINE]user: Um, well, that was like a week ago and ocurred here in NYS.[NEWLINE]agent: Perfect. As you was convicted in NYS and it was in a time period less than thirty days ago, then you can perfectly use the online option to appeal you TVB ticket conviction.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Another question, can i bring an attorney with me to represent me on the appealing?[NEWLINE]agent: Sure you can, In that case make sure to supply attorney's name and mailing address when you go online and be requested about that.[NEWLINE][BOUNDARY][NEWLINE]user: Got it, thanks. Sorry but other thing is, do the ticket need to be branded as TVB or it doesn't matter?[NEWLINE]agent: Yeah, it does need to have the words Traffic Violations Bureau on it, more precisely on the bottom of the ticket, or you won't be able to file it on the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok i'll check on that. One more question, please. After i file the appeal, can i appeal the denial of an application, i mean, my application, in order to reopen the default conviction?"}
{"id": "superseg_train_5366", "dialogue": "user: Hi, i wanna know something about appealing a TVB ticket conviction.[NEWLINE]agent: Sure, i can help you on that. Please, can you tell me if you are going to appeal via online or by mail?[NEWLINE]user: No, i'm not planning to use any of those.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But if i'm needed to choose one, i may just go for the online option.[NEWLINE][BOUNDARY][NEWLINE]agent: I understand you need info about appealing via online, then?[NEWLINE]user: Yes, please. guide me through the online option.[NEWLINE]agent: Perfect. To use the online option, you had to been convicted for traffic offense in a NYS TVB, plus that conviction must have occurred in the last thirty days.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. Oh and, you know, lets say i pass the procedure and after all that i get a denial on my application, can i appeal that denial later?[NEWLINE]agent: You can surely do that. But you must know that you can only go for it after the DMV TVB Default UNit has denied your Application to Reopen a Default Conviction.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. So to summarize about what i need to use online,is been convicted in NYS TVB and offense less than thirty days, i'm right?[NEWLINE]agent: That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right, thanks. Glad i got it right. So, what about if a need to appeal something else apart from a TVB conviction?[NEWLINE]agent: If you have some other penalty in addition to your current TVB conviction, you can make use of the Appeal From DMV Hearing Determination to process that.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok, i'll have it into account. One last issue, what i need to submit if i'm going to have an attorney to represent me in the appeal?"}
{"id": "superseg_train_5367", "dialogue": "user: I would like to ask about a TVB ticket conviction.[NEWLINE]agent: Do you want to appeal for a TVB ticket conviction?It can be done through online or by mail.[NEWLINE]user: Yes. That means, i could not go to a physical address to appeal?The only available options is through online or by mail?[NEWLINE]agent: Yes and your appeal must be done within 30 days from the conviction date.[NEWLINE]user: Perhaps a question unrelated to TVB ticket conviction. What happens if I am found guilty of an alcohol or drug-related offense in New York State?[NEWLINE]agent: you must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: What happens if I have a continuation?[NEWLINE]agent: Your suspension or revocation will begin 20 days after sentencing[NEWLINE][BOUNDARY][NEWLINE]user: I have a DWI, what happens then?[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am convicted of driving under suspension or revocation?[NEWLINE]agent: You may be fined and you may be sentenced to jail and/or probation. In addition the police may impound the vehicle you were driving when arrested[NEWLINE][BOUNDARY][NEWLINE]user: What's the difference between DDP and IDP?"}
{"id": "superseg_train_5368", "dialogue": "user: I want to appeal a TVB ticket conviction.[NEWLINE]agent: You can appeal online or via mail.[NEWLINE]user: I want to appeal a different way.[NEWLINE][BOUNDARY][NEWLINE]agent: Has the ticket conviction been issued in the last 30 days?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: You can appeal via mail.[NEWLINE]user: I cannot send appeal via mail.[NEWLINE][BOUNDARY][NEWLINE]agent: You can not appeal the TVB conviction via phone.[NEWLINE]user: Ok i understand that you cant appeal via the phone.[NEWLINE]agent: I hope this makes things clearer to you.[NEWLINE][BOUNDARY][NEWLINE]user: Can i use the Appeal Form AA-33A[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: When should the additional argument be submitted"}
{"id": "superseg_train_5369", "dialogue": "user: I'm looking to appeal a conviction.[NEWLINE]agent: Ok, Please use form AA-33 with a $10 fee.[NEWLINE]agent: If you have other convictions, please use form AA-33A[NEWLINE]user: What convictions are those?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Anything not covered by Form 33-AA[NEWLINE]agent: You can do this via mail as well as in person.[NEWLINE]user: I have to inquire about the schedule for TVB hearing for my clients. How do I schedule for hearing?[NEWLINE]agent: First you will need to enter your ticket number and other required information online. Then,  verify that information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I plead guilty to an offense that carries 5 points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your driving record?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm getting ready to move. Will that effect the hearing?[NEWLINE]agent: No, you will just need to provide your new address, so that a Notice of Hearing can be mailed to you. Be advised that this doesn't update your address on other DMV records. You will need to do that separately.[NEWLINE][BOUNDARY][NEWLINE]user: What if it's a bicycle-related offense?"}
{"id": "superseg_train_5370", "dialogue": "user: My vehicle is already registered in New York[NEWLINE]user: What transactions can I do online?[NEWLINE]agent: Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about on selling my vehicle. When moving the title to a new owner, what information do I need to provide?[NEWLINE]agent: You will need to fill the odometer and damage disclosure statements and sign your name.  then enter all the seller's information on the sales tax form Statement of Transaction[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to locate the DMV office. Tell me about the process of registering a car in New York.[NEWLINE]agent: You have to register any vehicle owned by you or your business at a New York DMV office[NEWLINE][BOUNDARY][NEWLINE]user: What about cars and living trusts?[NEWLINE]agent: The owner and the settlor must complete Statement of Transaction- Sale or Gift of Motor Vehicle, Trailer, All - Terrain Vehicle ATV, Vessel Boat, or Snowmobile at NY State Department of Tax and Finance[NEWLINE][BOUNDARY][NEWLINE]user: Would there be a problem if I don't answer a parking ticket?[NEWLINE]agent: yes. The locality may contact the DMV about it and this can prevent the renewal of your vehicle and even suspend your vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, can you tell me now what do I need to register a vehicle?[NEWLINE]agent: You should first complete the DMV's Document Guide to make sure that you have all the proofs of identification and documents you need before going to the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: where should I register my business vehicle?"}
{"id": "superseg_train_5371", "dialogue": "user: What resources do I count with?[NEWLINE]agent: Some of the resources available to you are: Business regulated by the DMV (inspection stations, transporters, repair shops, etc), be able to determine if a car was flooded or stolen, to know if a family member died.[NEWLINE]user: What if I fail to answer a parking ticket?[NEWLINE]agent: In cases like that, the locality can inform the DMV and this can prevent the renewal of your vehicle's certification and even suspend your vehicle registration.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me some transactions I can do online.[NEWLINE]agent: Some of the transactions available online are: Change your address, change the name or other information, check the status of your registration, etc.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, what other resource is available for me?[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? When it comes to plate surrender and registration refunds, what are your options? What do I do once the estate is settled?[NEWLINE]agent: You need to call the DMV Revenue Accounting Unit[NEWLINE][BOUNDARY][NEWLINE]agent: Apart from business regulated by DMV, determine if a vehicle was stolen or flooded and know the death of a family member, you can also get tips for buying a vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What other details am I able to obtain for unclaimed and abandoned cars?"}
{"id": "superseg_train_5372", "dialogue": "user: Hello, need some help on DMV resources[NEWLINE]agent: Well, about that, you have some options. You have Businesses regulated by DMV such as Inspections Stations, Dealers and Transporters, Repair Shops, etc. Plus, the determination about if car was flooded or stolen, and the case of an deceased family member.[NEWLINE]user: What about parking violations? Or parking regulation? Does DMV have resources for those?[NEWLINE]agent: Sorry, no. For those cases, you must get in touch with local authority. DMV has nothing to do about it[NEWLINE][BOUNDARY][NEWLINE]user: Is there a form I can fill out if my vehicle is exempt from the California emissions standard?[NEWLINE]agent: you or the car dealer can complete form MV-74 to certify the exemption[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Look for these words or similar language on the MCO Manufacturer's Certificate of Origin and the emissions label under the hood:       \"California Only Vehicle: This vehicle complies with US and California EPA regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to California emission standards?[NEWLINE]agent: Your vehicle must meet the California emissions standard if it has less than 7,500 miles on the odometer and is   a 1996 model year or a newer light duty passenger or truck vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs. or less[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle was replaced too?[NEWLINE]agent: If your vehicle is exempt from the California emissions standard if[NEWLINE]user: But if the vehicle was registered in another state and now I reside in New York?"}
{"id": "superseg_train_5373", "dialogue": "user: Good afternoon, was wondering if you can give me some related info on vehicles already registered in NY?[NEWLINE]user: On what kind of suspensions exist, to be exact.[NEWLINE]agent: Sure, you have available information about suspension for parking tickets or for toll violations.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Now, Do i need to register any vehicle i own in NY?[NEWLINE]agent: Yes. Any vehicle you own need to be registered at DMV office. These apply for any vehicle you have, regardless if it is personal or for your business. You can consult the requirements for specific vehicle types.[NEWLINE][BOUNDARY][NEWLINE]user: Good, and can you tell me what i need for register?[NEWLINE]agent: Sure. You'll need to complete the DMV's Document Guide. That will help you to make sure you have all the corrects proofs of identification along with the other necessary documents, before you visit the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll make sure to follow it. Now please, wanna know what kind of resources you have available?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the DMV's Document Guide?[NEWLINE]agent: ] On this page  you can info to help you.[NEWLINE][BOUNDARY][NEWLINE]agent: No problem. DMV has some resources available. For example, there is Businesses regulated by DMV, as well as Inspection Stations, Dealer and tranportes and even repair shops. Also, you have resources to determine if a car was flooded or stolen and another resource for in case a family member dies.[NEWLINE][BOUNDARY][NEWLINE]user: I'm glad you have those in case I need them. Sorry, but could you please look into my suspension question from earlier? Isn't it just parking fines and toll violations?"}
{"id": "superseg_train_5374", "dialogue": "user: I am considering opening up a small used car lot in my town.  Can I register and title the vehicles on my lot myself and then charge my customers for that?[NEWLINE]agent: Auto dealers can indeed register and title vehicles, and issue plates and charge a fee for this.[NEWLINE][BOUNDARY][NEWLINE]agent: If I am the owner of a used car lot and I choose to register and title the vehicles on my lot myself, to they all have to be in my name or can I have one of my employees do this for me on occasion?[NEWLINE]user: I do not intend to register every vehicle myself.  I want this to be something my employees can do and to be able to charge my customers a fee for this.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you intending to become a full-time auto dealer?[NEWLINE]user: I am indeed, yes.[NEWLINE]agent: If you are an auto dealer you can register and title the vehicles, issue plates, and charge a fee for this and the registration does not have to be in the owner's name, or for only one person.  You can have the registration written up in any manner that suits your needs best.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I want to renew a registration online?[NEWLINE]agent: If you want to renew a registration online, you can do so and print a 10 day document to use until your new registration arrives in the mail.  However, you cannot do this if your vehicle has been altered or stretched to increase the number of passengers or if there are other special circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I need to register vehicles owned by my business?[NEWLINE]agent: You must register any vehicle owned by your business at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I place my registration sticker?[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to ask, how can I process the transfer of ownership of a vehicle of someone who has already died?[NEWLINE]agent: Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5375", "dialogue": "user: Do I need to register my car in New York if it's registered in a different state?[NEWLINE]agent: Yes, you need to register any vehicle you own at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to  bring to get it registered?[NEWLINE]agent: Complete the DMV's Document Guide to make sure you bring everything you need.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the passenger class plates. What if I have a modified pick-up that weighs less than 5 pounds empty?[NEWLINE]agent: In that case you may register it in the passenger class if it meets our conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Should I renew my registration, can I change the class of the vehicle at the same time?[NEWLINE]agent: Does your registration expire in less than 60 days?[NEWLINE]user: No, it will take longer than that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Say, what if I use the pick-up without the needed modifications?"}
{"id": "superseg_train_5376", "dialogue": "user: Hi, I'd like to know how can I get a motorcycle license?[NEWLINE]user: I mean, I already have ONE, but it's an out-of-state license,  I came here last week and since I'm here in New York I want to change my out-of-state license for a New York license, is that possible?[NEWLINE]agent: Do you want to become a resident of New York, or are you going to spend just a few days here?[NEWLINE]user: No, I don't want to become a resident of New York state.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I just wan't to know whether or not that is possible, since I don't want to go through the whole motorcycle road test again. I read something about a course, but that's basically like doing the whole test again.[NEWLINE]agent: Don't worry. If you have a valid motorcycle license issued by another state where you are resident, you can drive motorycles in New York without any problem. But if you are into getting a New York license, visit the New York State Motorcycle Safety Program website, or call toll - free at 1 - 800 - 446 - 9227.You can get extra information on how to get a New York license without going to the whole process of a road test[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know before my road test?[NEWLINE]agent: Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do in case I lost my certificate?"}
{"id": "superseg_train_5377", "dialogue": "user: Hello, I recently moved from Texas, and I already read a few stuff about how to change my license. But I need additional information regarding my road test, could you help me out?[NEWLINE]agent: You need to know if you can get the road test waived?[NEWLINE]user: Yes. I don't want to go through a motorcycle road test again. I already own a motorcycle license.[NEWLINE]agent: We can waive the test if you are qualified and you complete an approved course.[NEWLINE]agent: Do you want more information?[NEWLINE]user: Yes, I'd like to get more information.[NEWLINE]agent: To get more information please visit the New York State Motorcycle Safety Program website, or call at 1 - 800 - 446 - 9227[NEWLINE][BOUNDARY][NEWLINE]user: One more question: you mentioned that accelerating smoothly and moderately was important, but what if my test requires me to drive on a highway? I won't be able to drive slowly because all the cars will be honking at me.[NEWLINE]agent: Don't worry about that! When you are taking the driving test, your headlights will be on so everyone know you are in a test, also the car we use is a special car and has a logo. So it's ok, just stick to a smoothly and moderately acceleration, and don't force the engine so it does not stall.[NEWLINE][BOUNDARY][NEWLINE]user: BTW, I want to remain in New York for a few months and would like to become a New York resident. Will I be able to swap my out-of-state motorcycle license for a New York one in that case?[NEWLINE]agent: Yes, when you become a NY resident, you can exchange your license for a NY license.[NEWLINE]user: What about the license exchange for a New York license? Do you need to carry your learner's permit, which includes your photo?"}
{"id": "superseg_train_5378", "dialogue": "user: I would like to know how to get  motorcycle license,please.[NEWLINE]agent: If you reside in New York, you must have a Class M or Class MJ driver's license or a learner's license to ride a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a motorcycle license?[NEWLINE][BOUNDARY][NEWLINE]agent: Have you applied for a motorcycle permit at a DMV office?[NEWLINE]user: I have not done it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some tip that can be useful in my motorcycle road test?[NEWLINE]agent: Have at least 30 hours of practice before taking your road test.[NEWLINE]agent: Do you have a Class MJ permit?[NEWLINE]user: Yes, my permit is Class MJ.[NEWLINE]agent: If you are under 18, you must obey the restrictions and requirements for drivers under 18.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the road test. What if I misplace my Certificate of Supervised Driving before my road test?[NEWLINE]agent: If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you[NEWLINE]user: sure. Now I need to ask about Supervised Driving Certificate. how to reschedule an appointment"}
{"id": "superseg_train_5379", "dialogue": "user: I want to get a motorcycle license, give me some info about it, please.[NEWLINE]agent: If you are a New York State resident, you must have a Class M or Class MJ driver license or learner permit to drive a motorcycle.[NEWLINE]agent: Just to confirm... do you need a motorcycle license?[NEWLINE]user: Yes, I need to get it.[NEWLINE]agent: First of all, you must first get a motorcycle learner permit. The DMV will offer you 3 types of documents. for more information, see \"Enhanced, REAL ID and Standard documents\".[NEWLINE][BOUNDARY][NEWLINE]user: May I ask for another ways to make a reservation?[NEWLINE]agent: see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: In regard with this, I already have a New York State learner permit, can this benefit me in applying for a motorcycle permit?[NEWLINE]agent: Yes, bring the document to a DMV office and a $10.00 payment for the application fee and the motorcycle license fee.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, I am 18 years old, in that sense, how much supervised driving practice should I have before taking the practical exam?[NEWLINE]agent: Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out if there are any restrictions. What if I don't have another kind of New York State driver's license?[NEWLINE]agent:  You will receive your motorcycle license with your photo by mail about 2 weeks after your road test and you don't have to visit a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the motorcycle road test waived?[NEWLINE]agent: Yes, we can waive the test if you are qualified and you complete an approved course.[NEWLINE]agent: Have you already got information about approved courses in your area?[NEWLINE]user: Yes, I got some info about it, thanks.[NEWLINE]agent: Ok, anyway, you can visit the New York State Motorcycle Safety Program website or call toll-free at 1-800-446-9227.[NEWLINE][BOUNDARY][NEWLINE]user: What if I pass the road test?"}
{"id": "superseg_train_5380", "dialogue": "user: How do I get a motorcycle license?[NEWLINE]agent: In order to drive a motorcycle, every New York resident must have a Class M or Class MJ driver license or learner permit which entitles them to drive a motorcycle[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps involved in getting a motorcycle license?[NEWLINE][BOUNDARY][NEWLINE]agent: Your first step is to apply for the motorcycle permit at a DMV office[NEWLINE]user: How do I apply for my motorcycle permit at a DMV office?[NEWLINE]agent: You must first study the NY State Motorcycle Operator's Manual and prepare yourself for the written test that is involved[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, relating on getting a motorcycle license, what kind of Non-Driver ID Card should I get?[NEWLINE]agent: That would be the Driver License for Non -Driver ID card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: I don't have a New York State driver license, what do you recommend me to do?[NEWLINE]agent: you should apply for a Class E driver license instead of a Class D. The tests for both types of licenses are the same.[NEWLINE]user: Will I need an Enhanced ID for domestic flights in the near future?[NEWLINE]agent: Yes, from October 2020 onwards you'll need to have an Enhanced or REAL ID to board domestic flights.[NEWLINE]user: What do I need to know to be able to drive a taxi in New York City?"}
{"id": "superseg_train_5381", "dialogue": "user: I have to attend my local DMV centre and am wondering what exactly I have to bring with me?[NEWLINE]agent: What documentation do you currently have in relation to your vehicle?[NEWLINE]user: null[NEWLINE]agent: If you have a copy of the posted notice of sale of the vehicle, as this is one of the documents that will cover off what you need to bring with you to the centre[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about the name update. If I am qualified for a 'no charge' registration, how do I go about registering?[NEWLINE]agent: You will need to renew at a DMV office and you will need to bring documentation to prove you are eligible for exempt status.[NEWLINE]user: will there be a problem if I have a new name? can I still do it online or do I have to walk in to a DMV with proof?[NEWLINE]agent: You can still renew online but the new document will display your previous name. You won't be able to change your name during the online transaction, but we can give you information on how to change your name on a registration or title.[NEWLINE]agent: Did you know you will receive a temporary registration while you wait for your new registration documents to arrive in the mail?[NEWLINE]user: yes[NEWLINE]user: so I can't register online while I have an exempt registration fee?"}
{"id": "superseg_train_5382", "dialogue": "user: Good morning, need some help with a vehicle bought on a auction.[NEWLINE]user: I'm needing to know some more info about that topic, please.[NEWLINE]agent: For that kind of issues, you should use the form MV-82.1, also known as Vehicle Registration / Titling Application.[NEWLINE]agent: Do you need a specific information for registering?[NEWLINE]user: Yes, i would like something more specific, as i'm interested on various types of vehicle.[NEWLINE]agent: If that's the case,you can find that specific information referring to the web pages listed on DMv's page.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to transport a vehicle purchased in New York to another state?[NEWLINE]agent: you can apply for an in transit permit, which will allow you to transport a vehicle from a location in new york state to a location outside new york state[NEWLINE][BOUNDARY][NEWLINE]user: what if im not a new york resident.[NEWLINE]agent: non new york state residents can apply[NEWLINE][BOUNDARY][NEWLINE]user: can i apply for an in transit permit?[NEWLINE]agent: you will need a proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: what is acceptable proof of insurance?[NEWLINE]agent: if you are a resident of new york state. does this apply to you?"}
{"id": "superseg_train_5383", "dialogue": "user: Where can I get additional information regarding the process of registering a vehicle I bought at a sheriff or marshal auction?[NEWLINE]agent: Do you need more help regarding this topic?[NEWLINE]user: Not at the moment, I'm only querying this currently[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a resident of the United States?[NEWLINE]user: If I wasn't a resident of the US, would I be able to register a vehicle in New York that I bought at a sheriff or marshal auction?[NEWLINE]agent: If you are not a resident of the US, you can register a vehicle in this example so long as you meet the registration requirements[NEWLINE]user: I do meet the registration requirements[NEWLINE]agent: Because you meet the registration requirements, you can register the vehicle here[NEWLINE][BOUNDARY][NEWLINE]user: Also, I don't believe I have the proper identity documents for other types of evidence. So, what do I do now?[NEWLINE]agent: You will have to provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find the operating hours at my local DMV office?"}
{"id": "superseg_train_5384", "dialogue": "user: I'm looking for additional information regarding registering a vehicle I bought at a sheriff auction[NEWLINE]agent: Do you need more help with this particular process?[NEWLINE]user: Not at the moment thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a resident of the United States?[NEWLINE]user: Yes I am[NEWLINE]agent: You can still register a vehicle in New York, provided you meet the registration requirements[NEWLINE]user: null[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about Vehicle Identification Numbers in relation to vehicles bought at a sheriff auction and the registering of these vehicles?[NEWLINE]agent: There are laws regarding VINS in New York that are there to protect consumers[NEWLINE][BOUNDARY][NEWLINE]user: Would I still be charged the sales tax when I register the vehicle at the DMV if I paid it when I bought it?[NEWLINE]agent: If that tax has already been paid, then you are fine on that.[NEWLINE][BOUNDARY][NEWLINE]user: What details do I need to know in order to determine if my vehicle is subject to the California emissions standards?"}
{"id": "superseg_train_5385", "dialogue": "user: Hi, I bought a car from marshal auction. How can I register it?[NEWLINE]agent: So you you must bring some things to DMV, so can you bring?[NEWLINE]user: No I have no time for that nowadays.[NEWLINE][BOUNDARY][NEWLINE]agent: But do you know that to register you must bring some document to DMV?[NEWLINE]user: Yes you are right. But no time. I want to find another way.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I learn more information about that?[NEWLINE]agent: You can visit webpage.[NEWLINE][BOUNDARY][NEWLINE]user: And I am not a US resident. Is that a problem to register?[NEWLINE]agent: Not it is not. One rule is to meet the registration requirements[NEWLINE][BOUNDARY][NEWLINE]user: And I heard Vehicle Identification Numbers (VINS). What is that?[NEWLINE]agent: It exists to protect you. It is vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: And if I have a title? What changes?[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out regarding my vehicle registration, what if in case I want to register more than one vehicle type?[NEWLINE]agent: If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_5386", "dialogue": "user: Hi, I recently bought a vehicle at a marshal auction. Could you tell me about any fees I will have to pay?[NEWLINE]agent: Fees are determined by the vehicle's weight and your place of residence. If it's a first time registration, then there will be additional costs like sales tax.[NEWLINE]agent: Is this the first time that you are registering this vehicle?[NEWLINE]user: Oh I have a special registration, so I don't need another.[NEWLINE]agent: Most counties require a 1 or 2 year registration fee as a vehicle use tax. Does this apply to you?[NEWLINE]user: Yes it does.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to give the VIN number when I register?[NEWLINE]agent: Yes it is necessary to submit this information.[NEWLINE][BOUNDARY][NEWLINE]user: What type of insurance information do I need to submit?[NEWLINE][BOUNDARY][NEWLINE]user: Is there any consequence if I buy my car from a private owner's sale?[NEWLINE]agent: If that so, both you and owner need DMV to calculate taxes, in order to issue a payment receipt. This can be done through the filling of form DTF-802 for Tax and Finance by both parts.[NEWLINE][BOUNDARY][NEWLINE]agent: You will need both your NY State Insurance ID cards and the electronic notice that your insurance company will provide to you. Both are required.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to say about the Vehicle Registration / Titling Application process. Is this information available on the internet?[NEWLINE]agent: Yes there is a list of relevant webpages to help you.[NEWLINE][BOUNDARY][NEWLINE]user: What documents do I need to bring as proof of i.d.?"}
{"id": "superseg_train_5387", "dialogue": "user: What items should I bring to the DMV if I want to register my vehicle?[NEWLINE]agent: You will need to bring at least one of the following: a copy of the sale, the make, year, and VIN number of the vehicle, or a copy of the newspaper ad containing the aformentioned items.[NEWLINE]user: Can I bring a copy of the newspaper ad or does it have to be the actual newspaper?[NEWLINE]agent: You may bring in a copy of the newspaper ad if you don't have the original.[NEWLINE]user: Is there anything else I should know about ATV vehicle registration? Is it appropriate to have an ATV registered?[NEWLINE]agent: Yes. You must have a valid NY State registration to ride your ATV in New York State[NEWLINE][BOUNDARY][NEWLINE]user:  If the current owner did not register the ATV[NEWLINE]agent:  a transferrable registration and bill of sale that transferred ownership to the current owner, and a bill of sale that transfers ownership to you[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?[NEWLINE]agent:  You don t need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property[NEWLINE][BOUNDARY][NEWLINE]user: If i purchased the ATV from a private seller[NEWLINE]agent:  the seller and the buyer complete the Statement of Transaction PDF DTF-802. You can also show your proof of exemption or proof that the tax was paid[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to have a DMV appointment?"}
{"id": "superseg_train_5388", "dialogue": "user: I have a vehicle from an auction and I wanted to know what I need to bring to the DMV when I register it[NEWLINE]agent: did you buy it within New york city?[NEWLINE]user: yes[NEWLINE]agent: we need a copy of the posted notice of sales or   a copy of the newspaper ad containing     the vehicle year,  make and VIN   [11] the name of the newspaper and the date the ad was publishedor   [12] a statement from the Marshal or Sheriff that they complied with the law in regard to public notification or sale[13] All of these documents   [14] a completed Vehicle Registration / Title Application PDF [ 2 ] MV-82     [15] the Marshal 's or Sheriff 's Bill of Sale, [16] which must contain the following   [17] a description of the vehicle year, make and VIN       [18] the place, [19] date, [20] reason and circumstances of seizure   [21] the name and address of the purchaser and the price paid            [26] if the vehicle was sold within New York City, [27] a copy of the judgement or execution order giving the Marshal or Sheriff authority to sell the vehicle     [28] if the vehicle was sold within New York City, [29] a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned   [30] the current NY State Insurance ID card auto liability insurance 1           [31] your NY State driver license, [32] permit, [33] non - [34] driver ID, [35] or other proof of identity 2   [36] Payment for fees and taxes or proof of an exemption [ 3 ]     [37] If you register for a business or organization, [38] also bring proof of incorporation.3[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what do I need to bring to DMV when I register my vehicle if I purchased the vehicle from a New York State car dealer?[NEWLINE]agent: Bring the dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from MV-50 NY State dealer only or a full sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a - state licensee.[NEWLINE]user: If you were not a resident of New York when the vehicle was purchased?[NEWLINE]agent: Use Tax Exemption form {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF-803 to receive a non-resident exemption from New York State sales tax. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: What if I buy my vehicle from someone else in a private sale?[NEWLINE]agent: Both you and the buyer and seller must complete the Transaction Statement {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF -802. Take the form to a DMV office. The DMV calculates and collects sales tax, and issues a sales tax receipt.[NEWLINE]user: and where do I take the form?[NEWLINE]agent: Take the form to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_5389", "dialogue": "user: If I was looking to replace my license or permit, what address and mailing information is used?[NEWLINE]user: How do I update my address with the relevant department if I want to replace my license or permit?[NEWLINE]agent: If you have requested a replacement license or permit, we send documents to the address on our records when the order is made. If your address has changed since then, you must first change your address and then order your replacement license or permit[NEWLINE]agent: Have you changed address and wish to have your replacement license or permit sent to a new address?[NEWLINE]user: What if I have changed address since my original license or permit, what do I do then?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know where I can file a complaint if my license with icons hasn't arrived yet?[NEWLINE]agent: Has it been more than 2 weeks since you requested your photo document with DEC or Parks?[NEWLINE]user: I think it has been 3 weeks.[NEWLINE]agent: You should contact the agency where you placed the order.[NEWLINE][BOUNDARY][NEWLINE]user: can I have my lifetime sporting stuff added to my license?[NEWLINE]agent: You can request the icons be added to your DMV photo document in two ways ; online using the New York State website or by visiting a NY State Department of Motor Vehicles office and presenting the required proof.[NEWLINE][BOUNDARY][NEWLINE]user: could I also have an icon removed if I don't want it on there anymore?"}
{"id": "superseg_train_5390", "dialogue": "user: Hello, I'm looking to replace my license, but needed to know if i need to do an eye exam for that?[NEWLINE]agent: No, there's no necessity for an eye exam for you in order to replace your document.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks, Now. i'm a army veteran, this condition has anything to do with my license? It is applicable to it?[NEWLINE]user: I mean, i'm honorably discharged and wanted to know if there is any benefit from that with my license.[NEWLINE]agent: Sure, no problem. If you have your U.S military veteran condition already established,  then you can have the word \"veteran\" printed on your NYS driver license or non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about NYS driver license, do you have more information that I can look at, about the new Real ID?[NEWLINE]agent: Yes, we have more information for you so you can learn about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out about national and international licenses. That would be great. Does anything else allow me to request my license delivered to an alternate address?[NEWLINE]agent: Yes, you are allowed to request that. In that case, you need to include an additional note stating that request and print the alternate address you want your license delivered. Please be aware that you must'n write the alternate address on the form MV-44. That form should have is the address listed on both your photo document and DMV record.[NEWLINE]user: Update to previous: No I can't.I need to send my license to an alternative addresss[NEWLINE]agent: If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address.[NEWLINE][BOUNDARY][NEWLINE]user: Right right. Better write that down. Another question. Where should i go if i need make any changes on my document's personal information?[NEWLINE]agent: If that will be the case, you'll need to go to a DMV office, checking how to change your information before hand.[NEWLINE][BOUNDARY][NEWLINE]user: Will do, thanks. I heard the other day something about license being enhanced or something. How do i know if my license is some of that?. Mine's says it was issued May 24, 2017."}
{"id": "superseg_train_5391", "dialogue": "user: Hi, i'm about to start the process to replace my license. I was wondering if there is a fee involved?[NEWLINE]agent: Sure, there is one. For replacing, the fee is $17.50.[NEWLINE]user: Ok, i understand. Which payment options do i have when i apply both mail and going to DMV's office?[NEWLINE]agent: Well, DMV puts a wide array of payment options when you apply via mail or in person. For those, you can use credit / debit card, check or money order made out to Commissioner of Motor Vehicles. On the contrary, only debit / credit card will be available for payment if you apply online.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, is good to know that. Oh, what about if  i get robbed my license, can i get a replacement?[NEWLINE]agent: Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about the contrary, only debit / credit card. What should I do if I change my license?[NEWLINE]agent: if you exchanged your New York State driver's license for an out-of-state driver's license, attach a photocopy of your out-of-state driver's license to form MV-215[NEWLINE]user: Where should I send the form?[NEWLINE]agent: send the form and required documents to the address on the form[NEWLINE]user: Can I get a refund of my driver's license fees?[NEWLINE]agent: If you qualify, you can receive a partial refund of the 8-year driver's license fee. The maximum amount you can receive is 50% of four years of the original 8 year driver's license fee. The partial refund does not include any application or document fees.[NEWLINE][BOUNDARY][NEWLINE]user: and who must pay this MCTD Fee"}
{"id": "superseg_train_5392", "dialogue": "user: If I wanted to amend my address and mailing information when seeking a replacement license, what do I do?[NEWLINE]user: In order for me to replace my license, is there a form that is mailed to me?[NEWLINE]agent: We mail the necessary documentation to the mailing address that we have on our records, or an alternative address that must be provided by you. If you want to amend an address, see the Address Change section on the website[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to convert my standard license to a REAL ID, and add my veteran status?[NEWLINE]agent: You would have to come into a DMV office for that change.[NEWLINE][BOUNDARY][NEWLINE]user: li ordered a replacement license over 2 weeks ago and have still not received it, what do I do?[NEWLINE]agent: If this is the case, you will need to contact us[NEWLINE][BOUNDARY][NEWLINE]user: For changing my license to a REAL ID. How is the process by mail?[NEWLINE]agent: To change your license, permit, non - driver ID and/or the address on your registration, mail a completed Address Change pdf [ 4 ] MV-232 form to[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific rules surrounding temporary visitors and international students regarding replacement of licenses?[NEWLINE]agent: Are you classed as a Temporary Visitor or have you had your Temporary Visitor status extended?[NEWLINE]user: No, I am not in that category[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I need to replace my license and I am overseas?[NEWLINE]agent: Will you be requesting a replacement license from overseas?[NEWLINE]user: No, this doesn't apply to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the new rules surrounding my license being issued before October 30, 2017?"}
{"id": "superseg_train_5393", "dialogue": "user: I am looking for information regarding a replacement license[NEWLINE]agent: Your license or permit can be replaced if it is lost, stolen or destroyed. It cannot be replaced if it has expired[NEWLINE]agent: Are you turning 21 soon?[NEWLINE]user: Yes I am[NEWLINE]agent: In this instance, if you are looking for a replacement of your license or permit, you should order the replacement within 40 days of your birthday[NEWLINE][BOUNDARY][NEWLINE]user: Okay good. I have another concern regarding my gender, how can I change this information on DMV?[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can have my replacement license sent to an alternative address rather than the address on my file?[NEWLINE]agent: You can seek a replacement to an alternative address by including an additional note with your application and clearly stating the alternative address. Do not include this alternative address on the form MV-44. This form must show the address that is already listed for you[NEWLINE][BOUNDARY][NEWLINE]user: Regarding online applications through MyDMV, what should I do if I don't have my documents and the request for their replacement has not yet arrived?[NEWLINE]agent: In that case you will need to wait for it to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE]user: I'd like to know if it is possible to get a replacement license at a DMV office and get an Enhanced or REAL ID?[NEWLINE]agent: You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport[NEWLINE]agent: Do you currently have a Standard license?[NEWLINE]user: No I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I get a replacement Standard license by way of mail?"}
{"id": "superseg_train_5394", "dialogue": "user: Where can I get a REAL ID?[NEWLINE]agent: Are you planning on using air travel in October of this year or beyond?[NEWLINE]user: I will be flying both internationally and domestically quite often.  Will I be required to have the REAL ID?[NEWLINE]agent: Yes.  If you have a standard license you will not be allowed to board domestic flights beginning in October unless you have a passport.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if I would misplace my Certificate of Supervised Driving before I am able to take the road test?[NEWLINE]agent: If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you[NEWLINE]user: What should I do in the event of stoplines or crosswalks being present during my road test?[NEWLINE]agent: In this case, you must come to a full stop before crossing them[NEWLINE][BOUNDARY][NEWLINE]user: How long exactly is my Pre-licensing Course Certificate valid for?[NEWLINE]agent: Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years[NEWLINE][BOUNDARY][NEWLINE]user: What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test[NEWLINE]agent: Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used[NEWLINE]user: What should I do if my view is obscured after stopping at a crosswalk during the road test?"}
{"id": "superseg_train_5395", "dialogue": "user: How can i replace my license or permit?[NEWLINE]agent: Before you decide to have a replacement of your license or permit, you first need to satisfy the conditions for replacement. Did you just update your address? or did your license or permit were stolen, destroyed or lost?[NEWLINE]user: No. I am turning 21 soon.[NEWLINE]agent: If you are turning 21 soon, you can order within 40 days of your birthday date.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare for the written permit test?[NEWLINE]agent: You can study the NY State Driver's Manual and take the practice tests.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might interest me?[NEWLINE]agent: Driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What should I know in order to prepare for my road test?[NEWLINE]agent: You must have supervised driving practice and you must take a pre-licensing course or a driver education course before you take your road test.[NEWLINE]agent: Are you under the age of 18?"}
{"id": "superseg_train_5396", "dialogue": "user: I need the address for mailing[NEWLINE]agent: Do you need to update your own address?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to provide a temporary address?[NEWLINE]user: Yes[NEWLINE]agent: You can provide a temporary addresss when you order by mail or at a DMV office.[NEWLINE]user: OK yes I'l do that[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Update to previous: No I can't.I need to send my license to an alternative addresss[NEWLINE]agent: If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address.[NEWLINE][BOUNDARY][NEWLINE]user: Btw. I have a question about vehicle registration and title. What should I do if I want to change my gender?[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding a change on my personal information to my driver's license, can I make a request thru mail?"}
{"id": "superseg_train_5397", "dialogue": "user: What exactly does Self-Certification mean in relation to driving?[NEWLINE]user: Is there any way that I can change my self-certification driving type online?[NEWLINE]agent: Unfortunately, you must go to a DMV office to change your self-certification driving type[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way for me to know that the DMV received my self-certification/Medical Examiner's Certificate Information?[NEWLINE]user: What action do I follow if I am self-certified to driving types NI & NA?[NEWLINE]agent: To confirm that you are self-certified to driving types NI & NA, you should have a medical certification status of either \"Certified\" or \"Not Certified\"[NEWLINE][BOUNDARY][NEWLINE]user: Additionally, I need help understanding the notice of non compliance I received.  Where do I go to get a copy of the medical examiners certification?[NEWLINE]agent: You must contact the federal motor carried safety administration to have the issue resolved[NEWLINE][BOUNDARY][NEWLINE]user: What if it has been more than 20 days before the effective date?[NEWLINE]agent: Failure to respond to the notice within the time frame  will result in automatic downgrade[NEWLINE]agent: if the downgrade occurs and you are a learner permit holder you will need to retake any tests  reauired more than 180 days from the date you apply for reinstatment[NEWLINE]user: What if I am not a learner permit holder[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I contact the federal motor carrier administration examiner?[NEWLINE]agent: you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany, [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260[NEWLINE][BOUNDARY][NEWLINE]user: What if I no linger want a learner permit?"}
{"id": "superseg_train_5398", "dialogue": "user: Hi, i'm need to know how i can do self- certify?[NEWLINE]agent: Sure. Are you a commercial driver or you are trying to self-certify to a non-excepted driving type NA or NI?[NEWLINE]user: No, i'm not any of those.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Please, can you tell me from the following, which are you trying to self-certify: Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate or Excepted Intrastate?[NEWLINE]user: I'm going to apply for the NI certify. Can you tell me what i need to know about it?[NEWLINE]agent: Well, if you are going for Non-Excepted Interstate, that would mean that you are in for commercial driving operations, being able to go across state lines. Also, you are required to meet the requirements from Federal Medical.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding the Non-Excepted Interstate. How do I apply for the NI certify and what are the requirements that I need to provide?[NEWLINE]agent: You'll need to bring the completed waiver and other identification documents to your local DMV office to apply.[NEWLINE]user: What do I need to prove that I have operated a CMV of the same type that I'll be operating?[NEWLINE]agent: You must prove that you have operated this CMV for at least 2 years before the application date, if you are still in active service, or the date you were discharged from the military.[NEWLINE]user: So, after I meet all these requirements, I get my CDL?"}
{"id": "superseg_train_5399", "dialogue": "user: Good morning, i'm in need of some info about self-certification.[NEWLINE]user: I sent a Medical Examiner's certificate a few weeks ago, and now i got it back by mail, Why it was rejected?[NEWLINE]agent: That information can be found on the content of the letter itself.[NEWLINE][BOUNDARY][NEWLINE]user: One more for  self-certification, what if the driver's license is a commercial driver's license? Is it also possible to subscribe?[NEWLINE]agent: of course can also subscribe to receive email and / or text reminders about the status of their medical certifications[NEWLINE][BOUNDARY][NEWLINE]user: What does the statement about my doctor not being listed on some registry mean?[NEWLINE]agent: Yes, that would be the National Registry of Certified Medical Examiners Search. If your doctor is not listed there, then you must get a new exam practiced by a doctor listed on that registry.[NEWLINE]user: Um, ok. It also says something about wrong information?. I was pretty sure to check that info.[NEWLINE]agent: Could be he made some mistake while making your exam. If that so, contact him/her so he can amend it.[NEWLINE][BOUNDARY][NEWLINE]user: I have a CDL license, which was issued before 1999. It is ok to keep it? Because i'm not part of any federal operation, by the way.[NEWLINE]agent: There's no problem with that. you can keep it alright. In fact,you are elegible for Excepted Intrastate. For that, you must check you license has the required restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: What about if it was downgraded because medical status?"}
{"id": "superseg_train_5400", "dialogue": "user: Yeah, hi, i'm looking for some info on self- certification.[NEWLINE]agent: Are you going to self-certify?[NEWLINE]user: Yes, i want to do that.[NEWLINE]agent: That's ok. You'll be complying with the new federal regulations that require from all commercial drivers to certify to DMV the type of drive they are performing.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about federal regulations. How can I obtain more information?[NEWLINE]agent: You can look under the Driver License Class Descriptions MV-500C[NEWLINE]user: What happens after I meet all the requirements?[NEWLINE]agent: Your CDL will be issued and the class, endorsements and restrictions will depend upons the type of CMV you operated in the military.[NEWLINE][BOUNDARY][NEWLINE]user: What specific topic can I look under?[NEWLINE]agent: You would be able to look under the Topic, Commercial Drivers for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet for the military waiver?"}
{"id": "superseg_train_5401", "dialogue": "user: Yes, good afternoon. I need some guidance in self-certification, please.[NEWLINE]agent: No problem. Are you aware why you have to self-certify?[NEWLINE]user: Yes, i think i know what is it about.[NEWLINE]agent: Just in case you don't have all the information, let me fill in for you. New federal regulations require from all commercial drivers to certify to DMV the type of driving they perform or expect to perform. From there the necessity of self certify.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and how can I know if my application has been approved or denied?[NEWLINE]agent: We will mail you your approval along with how to go to the DMV office and obtain a CDL with the HazMat endorsement and your CDL will display the expiration date of your HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I mail the completed form and a copy of legal status?[NEWLINE]agent: You can mail your form and legal status to HazMat UnitNYS DMV6 Empire State Plaza, Albany, NY 12228, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am not able to pass the written test or the background checks?[NEWLINE]agent: Did you pass the written test and background checks?[NEWLINE]user: Yes, I passed the written test and background checks.[NEWLINE]agent: That is great because if you didn't the DMV would issue your CDL without the HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the background checks are not complete and approved before endorsement expires?"}
{"id": "superseg_train_5402", "dialogue": "user: I need more info on self-certification[NEWLINE]agent: Do you need to self-certify?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the self-certification driving types?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what happens if your driving type changes?[NEWLINE]user: Yes[NEWLINE]agent: If your driving type changes you must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions[NEWLINE]user: What do I do next if my driving type changes?[NEWLINE]agent:  You must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions. A transaction fee will apply, if you are self - certifying to a non - excepted driving type NA or NI[NEWLINE]user: Sure, I'll have to get the papers out. How do I know if I can get reminders?"}
{"id": "superseg_train_5403", "dialogue": "user: i'd like to learn more about self-certification[NEWLINE]agent: sure, what would you like to know?[NEWLINE]user: why do i have to self-certify?[NEWLINE][BOUNDARY][NEWLINE]agent: there are many different types of reasons you need to self certify. what would you like to know?[NEWLINE]user: I just want to know why i have to self certify. could you explain it a little bit more[NEWLINE][BOUNDARY][NEWLINE]agent: there are many different types of self-certification driving. would you like to know the types?[NEWLINE]user: yes please, what if my driving type changes?[NEWLINE]agent: if your driving type changes you must go to you local DMV to change it[NEWLINE]user: null[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what driving type should i choose if i have a current CDL license with no restrictions but no medical examiner certificate? I don't use my CDL license to drive commercially but don't want to downgrade because it is a while before it expires.[NEWLINE]agent: you will need to go to the DMV to change it as it is a requirement for all CDL drivers to certify to the type of driving in which they operate.[NEWLINE][BOUNDARY][NEWLINE]user: Is that where I can look for a reminder from you?"}
{"id": "superseg_train_5404", "dialogue": "user: I want more info on self-certification?[NEWLINE]agent: Do you want to self-certify?[NEWLINE]user: Yes[NEWLINE]agent: New federal regulations require all commercial drivers to certify to the Department of Motor Vehicles DMV the type of driving they perform or expect to perform. Drivers that self - certify to a non - excepted driving type NA or NI are also required to submit a copy of their USDOT Medical Examiner s Certificate[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to ask about obtaining an exemption from the military skills test, what documents do I need to have to obtain it?[NEWLINE]agent: Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License[NEWLINE]user: What requirements do I need to meet to qualify for this exemption?[NEWLINE]agent: As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\u00a0\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. What is the main theme of this guide?[NEWLINE]agent: the main topic is Commercial Drivers[NEWLINE][BOUNDARY][NEWLINE]user: What should I present at the DMV office?"}
{"id": "superseg_train_5405", "dialogue": "user: I would not want to commit a driver Violation Point System, so I would like to know what it is.[NEWLINE]agent: This system is for the state of New York to identify high-risk drivers. The DMV assigns points to these drivers each time they commit certain infractions.[NEWLINE]agent: Do you have 11 or more points in an 18-month period?[NEWLINE]user: No, I don't have that many points.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm not sure how many points I have, how are those points calculated?[NEWLINE]agent: You must be convicted of the traffic violation before points are added to your driving record. Your point total is calculated based on the date of the violation, not the date of the conviction. The points for violations that all occurred within the last 18 months are added to calculate your point total.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any violations that I could commit that are not worthy of points?[NEWLINE]agent: Yes... bicycle violations, pedestrian violations and parking violations.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about the points on traffic violation. How long will I have to pay this?[NEWLINE]agent: You will need to pay this to DMV over a three year period.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a driver's license?"}
{"id": "superseg_train_5406", "dialogue": "user: Good morning. I heard about some driver points the other day, do you have any info about it?[NEWLINE]agent: Good morning. You are talking about the Driver Violation Point System. It's a system that allows the NYS DMV to identify high risk drivers and take pertinent actions against them. Works on an assigned points basis for certain traffic violations.[NEWLINE]agent: Do you know how many points do you have in your license?[NEWLINE]user: No, i don't know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How i don't get points, by the way?[NEWLINE]agent: Well, you won't get any points in case of any of the following: any bicycle violation, any pedestrian violation or any parking violation.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for my attorney to file an appeal without my presence? What would I need to submit when appealing a ticket online if I request a stay of a suspension?[NEWLINE]agent: For that, you need to submit a written \"Stay Argument\"[NEWLINE][BOUNDARY][NEWLINE]user: When can I appeal the denial of an application to reopen the default conviction?"}
{"id": "superseg_train_5407", "dialogue": "user: Hi, i got a ticket the other day and i was said i was going to get some points assigned to my license. What can you tell me about that?[NEWLINE]agent: No problem. Those points are representative for the Driver Violation Point System, a way for the DMV to identify high risk drivers and take pertinent actions against them.[NEWLINE]agent: Have you commited any traffic violations in the last 18 months period?[NEWLINE]user: No, i haven't been in any traffic violations in that time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I heard about a Point Reduction Program thing, is that a real thing?[NEWLINE]agent: Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: One more concern on insurance premiums, can my discount begin soon, as required by New York law?[NEWLINE]agent: Immediately, retroactive to date of course completion.[NEWLINE][BOUNDARY][NEWLINE]user: Will taking the PIRP ensure I can't get a premium increase?[NEWLINE]agent: Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability.[NEWLINE][BOUNDARY][NEWLINE]user: When will that take place?[NEWLINE]agent: It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me."}
{"id": "superseg_train_5408", "dialogue": "user: Hi, i was told something about a Driver Responsability fee, what's that?[NEWLINE]agent: The Driver Responsability Assessment fee is a special fee that you must pay if you receive 6 or more points on your NYS driving record in the last 18 months.[NEWLINE]user: Yeah, that's my case, i have 8 points in my license.[NEWLINE]agent: Then you definitely must pay the fee.[NEWLINE]user: I'd like to learn more about the offense. How do I enter a plea for a violation that carries a penalty of five or more points?[NEWLINE]agent: You must contact the court directly. Any suspension received due to a traffic ticket is an indefinite suspension. This means that your driver license is removed until you pay a suspension fee of $70[NEWLINE][BOUNDARY][NEWLINE]user: What are the ways open to me to respond to a TVB  ticket?[NEWLINE]agent: Most of the TVB tickets can be responded to online. You have the choice to schedule a hearing for the traffic ticket or you can pay the fine associated with the ticket with your credit card[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is the Traffic Violations Bureau?[NEWLINE]agent: The TVB is associated with the DMV and is a department that processes tickets for non-criminal traffic violations. This department is active in the five boroughs of New York City. Our brochure explains more about what the TVB entails[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have 3 or more alcohol-related convictions on my driver record?"}
{"id": "superseg_train_5409", "dialogue": "user: I have a query in relation to the Driver Violation Point System, what exactly is it and how does it operate?[NEWLINE]agent: The Driver Violation Point System is a way for the DMV to highlight high risk drivers and allocate points for certain traffic violations that may occur[NEWLINE]agent: Do you have any points from this Driver Violation Point System?[NEWLINE]user: Yes I do, what is the maximum number of points that I am allowed accrue?[NEWLINE]agent: If you receive 11 points in any 18-month period, you r driver license can be suspended. This is not the only was that your license can be suspended, consult the Suspensions and Revocations section of the website[NEWLINE][BOUNDARY][NEWLINE]user: If someone is convicted of an alcohol or drug-related crime or refuses to take a chemical test, how much do I have to pay?[NEWLINE]agent: The annual evaluation is $ 250. sThe minimum amount you must pay each year is the annual evaluation. The total evaluation for the three years is $ 750.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about PIRP course. Could you tell me a little more about the Points Reduction and Insurance Program?[NEWLINE]agent: The Point and Insurance Reduction Program is DMV approved, which ultimately helps prevent you from losing your license, should you have accrued 11 points or more on your license[NEWLINE][BOUNDARY][NEWLINE]user: When are points not assigned in the NYS Driver Point System?[NEWLINE]agent: Instances where points are not assigned are associated with violations relating to bicycles, pedestrians or parking[NEWLINE][BOUNDARY][NEWLINE]user: How are the total number of points on my license calculated?"}
{"id": "superseg_train_5410", "dialogue": "user: Hello, I need some information about surrendering my IRP registration.[NEWLINE]user: Do you know how I can surrender my IRP reg at the customer service counter in Albany?[NEWLINE]agent: To surrender your IRP registration you have to complete and sign form Schedule A & C pdf[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and what if I want to renew my IRP later and didn't surrender my plates?[NEWLINE]agent: You can do that, but you'll be charged a registration fee for an entire year.[NEWLINE][BOUNDARY][NEWLINE]user: I ask you because my apportioned plates got lost. Is there a way to sort that out so I don't get charged that fee?[NEWLINE]agent: You can get a completed form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6.[NEWLINE][BOUNDARY][NEWLINE]user: Where could I surrender my items? I have another plate I'd like to surrender.[NEWLINE]agent: You should sent it to International Registration BureauPO Box 2850 ESPAlbany  NY 12220 - 0850s[NEWLINE][BOUNDARY][NEWLINE]user: That's really far from where I live, I can't afford going there. I want to send them by mail, can you give me some information about that?"}
{"id": "superseg_train_5411", "dialogue": "user: I would like to know how I can surrender IRP registration and plates.[NEWLINE]user: Specifically, what should I do to surrender IRP registration and plates?[NEWLINE]agent: You must complete and sign form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: One of my plates was stolen, what should I do?[NEWLINE]agent: You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.[NEWLINE]user: And what if one of my plates is lost?[NEWLINE]agent: It is the same procedure as with a stolen plate. You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.You must return the unused cab card, sticker and license plates distributed within 60 days after your original receipt or within 60 days after the effective date of registration renewal.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want to renew my registration, how can I surrender an IRP registration in this way?[NEWLINE]agent: send the apportioned plates and the cab card to the address you see below.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I send the surrendered items?[NEWLINE]agent: Send it to International Registration Bureau, PO Box 2850, Albany, NY 12220-0850.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a refund of the IRP registration fees I paid to the state of New York?"}
{"id": "superseg_train_5412", "dialogue": "user: Hello, i was told to use this for getting info IRP registration and plates?[NEWLINE]agent: Are you looking to surrender an IRP registration to avoid renewing the registration?[NEWLINE]user: Yes, i want to do that.[NEWLINE]agent: In that case, you must send your apportioned plates and the cab card to the address we give you.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? In relation to IRP registration Is it possible for me to apply over the phone?[NEWLINE]agent: Unfortunately, you can't apply to replace IRP registration items by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Oh. Can I do it by fax then?[NEWLINE]agent: Yes, you can apply to replace IRP registration items by fax at 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: And can I also do it in person, at the DMV office?[NEWLINE]agent: Yes, you can apply to replace IPR registration items at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a random topic?[NEWLINE]agent: Motor Carriers.[NEWLINE][BOUNDARY][NEWLINE]user: My final question would be if I can also apply by mail. Can I?"}
{"id": "superseg_train_5413", "dialogue": "user: I want information about how to surrender a an IRP registration please.[NEWLINE]agent: The reason for surrender is because you do not want to renew your registration?[NEWLINE]user: No, that is not the reason.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I just don't have time to do it right now, can I to renew at another time?[NEWLINE]agent: Yes but if you do not surrender your apportioned plates, you will be charged a registration fee for the entire year.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I sendthe surrendered items?[NEWLINE]agent: You must send it to International Registration Bureau, PO Box 2850, Albany, NY, 12220-0850.[NEWLINE][BOUNDARY][NEWLINE]user: How to get a refund from the New York state portion of the IRP registration fees I paid to other jurisdictions?[NEWLINE]agent: You may request that refound only if the other jurisdiction made an error and the error is on your invoice and/or you paid duplicate apportioned registration fees for the same vehicle.[NEWLINE]user: One of my apportioned plates was stolen, what should I do?"}
{"id": "superseg_train_5414", "dialogue": "user: Hello, I need to replace my title certificate. But I'm busy at work almost every day so I can't go to DMV, so I want to do that by mail, I already tried but I think I messed up. Could you help me with that?[NEWLINE]agent: Did you aready send any documents to DMV?[NEWLINE]user: Yes, I sent two documents but It seems that either, those were wrong documents, or I missed some documents when I sent them.[NEWLINE]agent: Ok, no problem. I'll tell you what documents you need to send; if you already sent one of the documents on the list, simply send the ones you didn't send. DMV save all of that, so when you submit the ones you missed DMV will start your process.1)  A completed Application for Duplicate Title PDF  MV-902s2) Proof of Identity: this can be a photocopy of your NY State driver license, driver permit, or non-driver ID. You can see the Title PDF ID-82 for more acceptable proofs. 3 A personal check or money order for $20, paytable to Commissioner of Motor Vehicles[NEWLINE][BOUNDARY][NEWLINE]user: Now, about County use tax chart, I have one, but unable to understand it. Can you clarify it to me, please?[NEWLINE]agent: The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.You also have one chart for the registration fee depending on how much your vehicle weights.[NEWLINE][BOUNDARY][NEWLINE]user: I have some questions regarding those taxes, with whom should I talk?[NEWLINE]agent: You can ask the city or county where you reside. They will help you.[NEWLINE]user: Ok, because it seems that I am exempt from the vehicle use tax in my county."}
{"id": "superseg_train_5415", "dialogue": "user: I want to know how I can replace my title certificate.[NEWLINE]user: What is the express mail?[NEWLINE]agent: It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery.[NEWLINE][BOUNDARY][NEWLINE]user: That which mentions that it will cost more runs for the price of the company or mine?. What if I no longer have that document?[NEWLINE]agent: Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I deliver the requirements?[NEWLINE]agent: You must bring to a DMV office a completed Application for Duplicate Title MV-902.[NEWLINE][BOUNDARY][NEWLINE]user: Can i order online if my title certificate was processed last week?[NEWLINE]agent: No. If it has been processed within the last 15 days, you could not proceed your order online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a title certificate?[NEWLINE]agent: Use the Application for Title Only MV-82TON and follow the instructions carefully.[NEWLINE]user: What should I do if I am about to move?[NEWLINE]agent: You need to learn how to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: What items should I send to the DMV office?"}
{"id": "superseg_train_5416", "dialogue": "user: Hey, i was looking for information to replace a title certificate using mail.[NEWLINE]agent: Are you sending any items to the DMV?[NEWLINE]user: Yes, i'll do it.[NEWLINE]agent: Perfect. Then make sure you send a completed form MV-902 also know as Application for Duplicate Title.[NEWLINE][BOUNDARY][NEWLINE]user: I only just remembered to inquire about temporary registration. That's right. Is it possible to get a temporary license?[NEWLINE]agent: Yes, you can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. What should I do if my address has changed?[NEWLINE]agent: Your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.[NEWLINE]agent: Did you file a request with the US Postal Service USPS to forward mail there?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also apply by visiting a DMV office instead?"}
{"id": "superseg_train_5417", "dialogue": "user: I would like to get a replacement title certificate, can I do this by mail?[NEWLINE]agent: Have you already received documentation regarding the replacement of your title certificate?[NEWLINE]user: I don't have any documentation at the moment[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive the replacement title certificate through the mail or do I need to be present in a DMV office?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to receive your replacement title certificate by way of standard mail?[NEWLINE]user: No, I don't want to receive it by way of standard mail, I would fear that it may get lost in the mail[NEWLINE][BOUNDARY][NEWLINE]agent: Would you then prefer to receive the title certificate by express mail?[NEWLINE]user: I would prefer not to, as I am afraid that it may get lost in the mail[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I apply for a replacement title certificate at the DMV office, can they issue the certificate to me there and then?[NEWLINE]agent: You cannot get the replacement title certificate issued to you in the DMV office, all replacement certificates are printed in a secure facility and are mailed to the owners. The quickest and easiest way to apply for a replacement certificate is to apply online[NEWLINE][BOUNDARY][NEWLINE]user: Thank you so much for this fantastic idea. Please answer one more question for me. Is it necessary for all of my applications to have the same address?[NEWLINE]agent: The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS.[NEWLINE][BOUNDARY][NEWLINE]user: perfect thanks for the information I will take into account the address is not going to fail because of that. So can I do it at the DMV too?"}
{"id": "superseg_train_5418", "dialogue": "user: Hi, I'm looking for information regarding replacement of a title certificate[NEWLINE]user: Can I replace a title certificate online?[NEWLINE][BOUNDARY][NEWLINE]user: Can I order the replacement certificate online?[NEWLINE]agent: To order a replacement title certificate online, you must be the owner of the vehicle, you must have a current UD address on file with the DMV and the vehicle in question must be registered and titled in New York State[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I apply for a replacement title certificate at a DMV office?[NEWLINE]agent: You won't receive your replacement title certificate at the DMV office, they are printed at an off-site facility and are mailed to the owner[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the county use taxes and supplemental fees.  Are the any fees for a replacement certificate if I don't reside in NYC?[NEWLINE]agent: You will need to look up the taxes for your county.[NEWLINE][BOUNDARY][NEWLINE]user: Is it taxed by the size of the car?[NEWLINE]agent: The chart will show the rate for your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't live in the county listed?"}
{"id": "superseg_train_5419", "dialogue": "user: Please, tell me about replacing a title certificate.[NEWLINE]agent: will you apply for a replacement title at a DMV office?[NEWLINE]user: yes, I need to apply for a replacement of a title certificate.[NEWLINE]agent: In that case, the DMV office won't hand you the new title while you are there. The DMV prints the title certificates in Albany and then mails them to the vehicle owner.[NEWLINE][BOUNDARY][NEWLINE]user: what items do I need to bring to the DMV office?[NEWLINE]agent: first, you need a completed Application for Duplicate Title form (PDF MV-902)[NEWLINE]user: I'll be sure to check it out. By the way, what do I need to know about registering a vehicle, but I already have a title?[NEWLINE]agent: You should find out more about that with your insurance company for sure.[NEWLINE]agent: Do you have any documents, i.e, driver license, learner permit or non-driver ID card, for use as proof of identity?[NEWLINE]user: Yes, i do have those. Well, my driver license to be exact."}
{"id": "superseg_train_5420", "dialogue": "user: Can I mail the paperwork?[NEWLINE]agent: Did you complete the form?[NEWLINE]user: I don't have the application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have the mailing address?[NEWLINE]user: No, can you give it to me?[NEWLINE][BOUNDARY][NEWLINE]agent: What is your location?[NEWLINE]user: I would like to receive it by standard mail.[NEWLINE][BOUNDARY][NEWLINE]agent: Express mail would be quicker, would you like to use it?[NEWLINE]user: No, I'm not in a hurry.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive the title?[NEWLINE]agent: You will apply at the DMV, and it will be mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know any DMV office? and if I have to replace some documents, what do I have to do?[NEWLINE]agent: If you want to replace your documents, be sure to bring the fee payment.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I'll ask one more thing. Regarding my replacement title, I believe I will have time today to visit a DMV office; I believe this will be a faster option than sending it in by mail. Is it likely that I'll get my replacement right away?"}
{"id": "superseg_train_5421", "dialogue": "user: How to replace a title certificate?[NEWLINE]agent: There are few ways to do this but if you choose to do this by mail, you need to send the completed Application for Duplicate Title PDF [ 4 ] MV-902, proof of identity and a personal check or money order of $ 20.00 payable to Commissioner of Motor Vehicles.[NEWLINE]user: Where should I mail all those documents?[NEWLINE]agent: All of those documents including the Application for Duplicate Title PDF [ 4 ] MV-902 should be mail to Title Bureau NYS DMV PO Box 2750 Albany, NY 12220 - 0750.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to ask what should I do if I applied online and 90 days have passed but I still do not receive my title?[NEWLINE]agent: If more than 90 days have passed, you still haven't received your title, Email DMV to check the status of your title[NEWLINE]user: what should I do?[NEWLINE]agent: Email the DMV to verify the status of your title[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I make the Customer Lien Consultation?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.[NEWLINE][BOUNDARY][NEWLINE]user: and the vehicle that I must provide?[NEWLINE]agent: You must provide the    Vehicle Identification Number VIN    vehicle model year[NEWLINE][BOUNDARY][NEWLINE]user: What if you have the correct form and fee to register my lien?"}
{"id": "superseg_train_5422", "dialogue": "user: How do I replace a title?[NEWLINE]agent: You can apply at a DMV office.[NEWLINE]user: Will I get a new one while there.[NEWLINE]agent: No, we mail them to you.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about how can I register outside of New York State? Great. Do I need to send anything related to the car automobile liability insurance?[NEWLINE]agent: Yes, you'll have to mail a proof of NY state automobile liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But which address do I use, my new one or the one on my original register?[NEWLINE]agent: Plase use your original one. If you use your alternative address the DMV will print the alternative address on your registration document and registration record.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to attach an mail address with my application?[NEWLINE]agent: Yes, please. That's very important. And also, please make sure the package can contain vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: But, you will be able to send the documents to a different address than the one on my register, right?"}
{"id": "superseg_train_5423", "dialogue": "user: Hi, good afternoon. Need some info about the escort driver certification.[NEWLINE]agent: Sure. Are you currently an escort driver?[NEWLINE]user: Wel, no. Currently, i'm not, but i'm interested.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should i meet for that?[NEWLINE]user: What do i need to go through to be certified as such driver?[NEWLINE]agent: You need to be 21 years old or be older, in first place. Second, need to have a valid NYS driver license, or at least to have a valid license in the state or jurisdiction in which you are a resident. Last, but not least, you must pass the Escort Driver's Certification Test.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what are the other ways to close my escrow account if I do not have letterhead?[NEWLINE]agent: You can send the request on your monthly statement.[NEWLINE]user: and can I write a check with the outstanding balance?[NEWLINE]agent: of course If there is a remaining balance in your account, you can write a refund check, or you can transfer the balance to another escrow account you have with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I am interested in subscribing to this service?"}
{"id": "superseg_train_5424", "dialogue": "user: Yeah, i'm looking to know more about escort driver certification.[NEWLINE]agent: Are you looking for requirements for that certification?[NEWLINE]user: Yes, that's correct. I want to know when i need one?[NEWLINE]agent: No problem. That certification is mandatory if you escort dimensional loads through highways in NYS  or if you act as a flag person for that type of load.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else about voter registration on the NYS DMV's website that works? I meet all of those requirements, so how do I register online?[NEWLINE]agent: Yes, to register to vote online you will need your NYS Driver License, Permit or Non-Driver ID, and Social Security Number[NEWLINE][BOUNDARY][NEWLINE]user: are there other requirements that may come up as I'm registering that may keep me from getting registered successfully?[NEWLINE]agent: You can look at the full voter registration requirements listed on the New York State Board of Elections website so you get no surprises[NEWLINE][BOUNDARY][NEWLINE]user: will I be able to make changes to my info so it is up to date?[NEWLINE]agent: If DMV's records do not reflect your current name or address, or date of birth or gender, you must first correct this information before processing an online Voter Registration Application[NEWLINE][BOUNDARY][NEWLINE]user: how do you do the signature online?"}
{"id": "superseg_train_5425", "dialogue": "user: Please, i wanted to know something related to some escort driver certification.[NEWLINE]user: I'm looking to replace my current certificate, so what should i know in that regard?[NEWLINE]user: Oh, and i forgot to tell that i want to replace it because i lost it.[NEWLINE]agent: In your particular case, you can get a replacement by writing to DMV. Basic information such as name, address, DMV ID Number and Client ID Number, if available, must accompany the writing. Besides, you must send $5 in the form of a check or money order payable to the Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a question about changing to an Enhanced or REAL ID. What should I bring with me?[NEWLINE]agent: You will need to bring your proof of honorable discharge and proofs of identification.[NEWLINE][BOUNDARY][NEWLINE]user: I was charged a document fee when I applied to have the Veteran Indicator put on my license, do I have to pay again?[NEWLINE]agent: No. Not only will you not have to pay another fee, you qualify for a refund of the original fee.[NEWLINE]user: Can I apply by mail?[NEWLINE]agent: Yes. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card form.[NEWLINE][BOUNDARY][NEWLINE]user: What proofs do I need?"}
{"id": "superseg_train_5426", "dialogue": "user: Can you tell me what is involved with getting an Escort driver Certification?[NEWLINE]agent: Do you have a need for an escort driver certification?[NEWLINE]user: Not at the moment, no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to find out what the qualifications are for providing escort driver services?[NEWLINE]user: Yes, that's exactly what I'm looking for[NEWLINE]agent: Do you want to qualify as a certified escort driver?[NEWLINE]user: Yes please[NEWLINE]agent: In order to qualify as an escort driver, you must be 21 years or over, have a valid state drivers license and you must pass the Escort Driver's Certification Test[NEWLINE]user: I'd also like to know if there's an age and licensing requirement to be a TNC driver?[NEWLINE]agent: Yes, by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver s license issued by DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What are the insurance requirements for a TNC driver?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance[NEWLINE]agent: you are interested in being a TNC driver?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does my vehicle need to be authorized for TNC use?[NEWLINE]agent:  Not by DMV. But TNC companies may have requirements on the vehicles they allow[NEWLINE]user: Does my vehicle need to be authorized for TNC use?"}
{"id": "superseg_train_5427", "dialogue": "user: I would like to know more about escort driver certification.[NEWLINE]agent: There is two situation for this. The first is mandatory and the second is not mandatory. Which one you would like to know?[NEWLINE]user: I would like to know the madatory part.[NEWLINE]agent: It is mandatory to have an escort driver certification when you are using the highways of New York State to escort over-dimensional loads and when you become a flag person for over dimensional loads.[NEWLINE][BOUNDARY][NEWLINE]user: Do I give you the plates?[NEWLINE]agent: It may be possible to request a refund of the deceased individual s registration fee. DMV will issue the refund to the name of the estate.[NEWLINE]agent: Has the estate of the registrant is settled?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There are outstanding issues[NEWLINE]agent: The death of a family member can be a busy and difficult time. When someone dies, they often leave outstanding issues that need to be resolved. On this page you ll find information that will help you take care of any issues with the deceased individual s driver s license and vehicle registration and title[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer ownership of the deceased's vehicle?[NEWLINE]agent: Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843[NEWLINE][BOUNDARY][NEWLINE]user: When the estate is settled, what do I do?"}
{"id": "superseg_train_5428", "dialogue": "user: Can I get an escort driver certification at the DMV?[NEWLINE]agent: Yes, you can apply for escort driver certification at a DMV office.[NEWLINE]agent: Do you know how to tell if an office offers the certification test?[NEWLINE]user: I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What could happen if I get a violation of my escort vehicle certification?[NEWLINE]agent: You could be subject to fines and penalties depending on the nature of the violation.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good.  Now I have a question about the automatic license and registration extension for military personnel.  Have these automatic extensions for registrations been granted to military returning from Iraq?[NEWLINE]agent: Governor Andrew M. Cuomo has given an Executive Order that all licenses and registrations for NY State military personnel returning from active duty relation to the war on terrorism and military action in Iraq will automatically be extended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to notify DMV of my entry into the military?[NEWLINE]agent: It is suggested that military personnel file a Notification of Military Service to ensure that the license record is not purged once the expiration date has passed.[NEWLINE][BOUNDARY][NEWLINE]user: Is Iraq the only combat zone that will allow a service member returning from deployment to gain an extension on licenses and registrations?"}
{"id": "superseg_train_5429", "dialogue": "user: is an escort driver certification mandatory?[NEWLINE]agent: when do i need to have escort driver certification. does this apply to you?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: what are the qualifications for providing escort services. does this apply to you?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: how do i get certified as an escort vehicle driver. does this apply to you?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: what are the fees. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: great, what is your question?[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with vehicle registration? What would they do if I move to a new address in order to register a vehicle?[NEWLINE]agent: we also update the title certificate record   you do not need to request new DMV documents with your new address 2   updating your address for a traffic ticket does not update your address in other DMV records 3[NEWLINE][BOUNDARY][NEWLINE]user: Does New York State Recognize Escort Vehicle Driver Certifications Issued In Other States? What documents should I have?"}
{"id": "superseg_train_5430", "dialogue": "user: I need help with an escort driver cert[NEWLINE]agent: Are you based in NY state or another state of the USA?[NEWLINE]agent: Does your local office offer the certification test?[NEWLINE]user: Yes[NEWLINE]agent: OK, it will be indicated in \" Office Hours \" area for the office[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for Department of Motor Vehicles Registration, what if I have no longer have that document?[NEWLINE]agent: Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]user: If I am awaiting a new renewal notice, how will I receive that?[NEWLINE]agent: You will receive a renewal notice in the mail[NEWLINE][BOUNDARY][NEWLINE]user: When is it mandatory to have an escort driver certification?[NEWLINE]agent: It's mandatory if you escort over-dimensional loads on any NY State highway or if you act as a flag person for over-dimensional loads.[NEWLINE][BOUNDARY][NEWLINE]user: Where will the certification test be shown?[NEWLINE]agent: It will be indicated in \" Office Hours \" area for the office[NEWLINE][BOUNDARY][NEWLINE]user: What ID do I need to carry?[NEWLINE]agent: You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet, and/or length of 80 feet or greater, and/or a height of 14 feet or greater[NEWLINE][BOUNDARY][NEWLINE]user: Are Escort driver certifications mandatory?"}
{"id": "superseg_train_5431", "dialogue": "user: Hello, I have some questions about vehicle recovering.[NEWLINE]agent: Has your vehicle been recently recovered?[NEWLINE]user: Yes. I was notified about it some days ago.[NEWLINE]agent: If that's so. You have to be sure to verify the police has canceled the stolen vehicle alarm in order for the recovery being listed on your title record. Make sure you don't use the vehicle or do any vehicle-related activities until you are sure the alarm has been called off.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. And, what kind of penalties do i have with one of those certifications?[NEWLINE]agent: Could be ranging from fines up to a variety of penalties. that would depend on your's violation nature.[NEWLINE][BOUNDARY][NEWLINE]user: Of course. You know, i would like to operate legally as an escort driver in NYS, what can i do in order to do that?[NEWLINE]agent: If you want to get your legal status, first of all you must possess a valid NYS Certified Vehicle Escort Certificate or also known as form MV-64. That document should always accompany you whenever you are driving escort vehicle in NYS.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, taking notes about it. another question. How do i know if a DMV office is offering this certification test?"}
{"id": "superseg_train_5432", "dialogue": "user: Hello, i want know something about stolen vehicles.[NEWLINE]agent: No problem. Have your vehicle been stolen?[NEWLINE]user: Yeah, it was stolen about a week ago.[NEWLINE]agent: Sorry about that. In first, and in case you hasn't done it yet, you must report the stolen vehicle to the police and your insurance company asap. With your report, the police will enter your car's information on the national and state auto theft records. Besides, a theft status will be added on your vehicle title record, for preventing any sale or title application.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect I think it's great so I'll be on the lookout for what you and the police tell me. What insurance is required to be a TNC driver?[NEWLINE]agent: The TNC companies take care of the understanding of insurance needed.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am licensed to operate for hire by the NY City taxi and limousine commission, can I work at a TNC driver outside of NY City?[NEWLINE]agent: Yes you allowed only if you are authorizd by a licensed TNC company and if you use a different vehicle than you drive for hire in NY City.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pick up passengers in NY City if I am an authorized TNC driver?[NEWLINE]agent: You can if you are separately authorized by the NY City Taxi and Limousine Commission; but otherwise no.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to drop off a TNC passenger in NY City that I picked up outside the City if I am an authorized TNC driver?"}
{"id": "superseg_train_5433", "dialogue": "user: Good afternoon, i'm in need of information about stolen vehicles, please.[NEWLINE]agent: No problem. Have your vehicle been stolen?[NEWLINE]user: Yeah, unfortanely it was two days ago.[NEWLINE]agent: Then you must act quickly. Report the robbery both to police and insurance company. This will allow that police can place a alarm over your vehicle in their auto theft records. That also will prevent someone could attempt to sell the vehicle or applying for a title.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more information on how I can renew as well. Is it possible to renew through online?[NEWLINE]agent: To renew online, you must have the\u00a0\u00a0\u00a0 Installation number of your Commercial Certificate see a sample\u00a0\u00a0 Validation number of your Commercial Certificate see a sample[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee[NEWLINE]agent: Did you already receive the request?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens in the event that the owner, partner or official of the company was found guilty of a felony or misdemeanor?[NEWLINE]agent: If a company owner, partner or officer who owns or operates the facility has a felony or misdemeanor conviction or is lost since the last renewal of the facility certificate"}
{"id": "superseg_train_5434", "dialogue": "user: Hey, how you doing?. Please i need help with some information about stolen vehicles.[NEWLINE]user: the plates on my car was stolen lat week, can i put report on them?[NEWLINE]agent: Yes, you can and you should. Go to a police agency and ask them to complete the MV-78B form for Report of Lost or Stolen Motor Vehicle Items, for your stolen plates. That form is a police exclusive.[NEWLINE]agent: Do you require more information on that matter?[NEWLINE]user: Yes, i would like to receive more information about it, please.[NEWLINE]agent: No problem. To get more information on that subject, you can see the Report or Replace Lost or Stolen Plates section.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. i'll do that later. Another question, if my plates would been missing instead of robbed, what i would have to do then?[NEWLINE]agent: If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how this would be affected by the fact that I do not have any employees?"}
{"id": "superseg_train_5435", "dialogue": "user: I am looking for information regarding recovered vehicles[NEWLINE]agent: Has your vehicle been recently recovered?[NEWLINE]user: Yes it has[NEWLINE]agent: You must ensure that the police cancel your stolen vehicle alarm, this will ensure that the recovery is listed on your record. Until this alarm has been cancelled, do not use the vehicle or apply for any plates/registration for the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Can I drop off a TNC passenger in New York City that I picked up outside of the city if I am an authorized TNC driver?[NEWLINE]agent: Yes, you can do it[NEWLINE][BOUNDARY][NEWLINE]user: If I have an auto loan, will my vehicle lender allow me to use my personal vehicle to drive for a TNC?[NEWLINE]agent: You must read your loan agreement and contact your lender, as these limitations are a matter of private contract, not the TNC Act or its regulations.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what are the insurance requirements for a TNC driver?[NEWLINE]agent: Sure. TNC companies will ensure that TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: Yes, I'm very interested"}
{"id": "superseg_train_5436", "dialogue": "user: My vehicle was stolen. What should i do?[NEWLINE]agent: You should first lodge a report to the police and your insurance company.[NEWLINE]user: What should i do after that?[NEWLINE]agent: After you lodge the report, you should wait for the police to take action. The report will also prevent your vehicle from being sold.[NEWLINE][BOUNDARY][NEWLINE]user: Does stolen plates follow the same procedure?[NEWLINE]agent: Stolen plates have a different form and it is only available at police agencies and not at DMV.[NEWLINE]user: I also need to find out the procedure for stolen plates. Alright. By the way, is it possible to renew my NY state driver license while I'm still on duty for military service?[NEWLINE]agent: Yes, your license can be renewed.[NEWLINE]user: That's great to hear. And what happens if my driver license expires while still being a soldier on duty?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. And what if my registration expires during that time?"}
{"id": "superseg_train_5437", "dialogue": "user: Hello, I need to know what to do in case my vehicle is stolen.[NEWLINE]agent: Was your vehicle stolen?[NEWLINE]user: Yes, what should I do?[NEWLINE]agent: you have to report it to the police inmediately. The police will input the records of your vehicle in the national and state auto theft computer records to prevent the selling of the vehicle and that someone applies for a title.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my address or name needs to be changed? What happens if I have a driver's license, but it was issued by a different state?[NEWLINE]agent: If you have a license under that condition, you must notify the DMV's Bus Driver Unit by writing in a 10 days period in order to change your address shown in your license. You must include your name, DMV ID Number, Client and  ID Number, aside your old address and the new.[NEWLINE][BOUNDARY][NEWLINE]user:  How can i get certified to be an escort driver?[NEWLINE]agent: It's pretty simple. Go to any DMV office which offers the escort driver certification test, and once there, complete the form MV-65 for Vehicle Driver Application.[NEWLINE]user: Ok, thanks. Similar to before, could you tell me what should i do if i possess a escort driver license issued in another state?"}
{"id": "superseg_train_5438", "dialogue": "user: If my vehicle is recovered and is damaged, what should I do?[NEWLINE]agent: If there is any damage, you will need to contact your insurance company.[NEWLINE]user: What if my plates are still missing?[NEWLINE]agent: Bring a copy of form MV-78B to the DMV office to apply for new ones.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about renewing a business license or registration. What will happen if I let my business license lapse?[NEWLINE]agent: If your business license has been expired for 6 months or less, you can still have it renewed.[NEWLINE][BOUNDARY][NEWLINE]user: My business partner was recently convicted of a felony. Will that effect the renewal process?[NEWLINE]agent: Yes. You will need to complete the Facility Renewal Application VS-2, as well as the Statement of Ownership and/or Permission to Use Place of Business form, and send it in the mail.[NEWLINE]user: Does it have to be done by mail?[NEWLINE]agent: Yes. It has to be done by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to renew my business license more than a month before the expiration date?"}
{"id": "superseg_train_5439", "dialogue": "user: I would like to know what the hearing process is like, please[NEWLINE]agent: You have the right to hire a lawyer and take him to the hearing. The DMV is the petitioner in this case and the plaintiff can witness the case.[NEWLINE]user: What can the ALJ do at the hearing?[NEWLINE]agent: The ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.[NEWLINE]user: Can I appeal?[NEWLINE]agent: Yes, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: I'd like to ask on how to apply for a Certificate of Authority and Sales Tax ID number. Do I need to submit proof of business name?[NEWLINE]agent: do you have your trade name proof?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: Click here for more information on workers' compensation insurance[NEWLINE][BOUNDARY][NEWLINE]user: and where can I get the authority certificate and sales tax identification number?"}
{"id": "superseg_train_5440", "dialogue": "user: Hi, i was told i was in for a investigation process, could you give me some info about it?[NEWLINE]agent: For complaints received about you, an investigation is due to be set. That  so, the AFI will file a formal investigation. After is done, you could end with a no action notification or a warning letter Notice of Investigation placed in your file.[NEWLINE]agent: Is the investigation been initiated by Vehicle Safety?[NEWLINE]user: No, is not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I was told i could accept the charges so no hearing would be held, but what if i reject the offer instead?[NEWLINE]agent: If you take that action, then inevitably a hearing will take place.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please tell me the location's phone number?[NEWLINE]agent: Ok please write. 1 - 518 - 474 - 4653[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I must do?[NEWLINE]agent: Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop[NEWLINE][BOUNDARY][NEWLINE]user: What is your mail adress?[NEWLINE]agent: For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany,s NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: and finally anything else?"}
{"id": "superseg_train_5441", "dialogue": "user: What is involved in a hearing process in relation to complaints and charges for repair and body shops?[NEWLINE]agent: You are entitled to bring your own attorney to the hearing. The petitioner at this hearing is the DMV and the complainant may be a witness for the case[NEWLINE]agent: Are you going through a hearing at the moment regarding complaints and charges for repair and body shops?[NEWLINE]user: No. not at the moment[NEWLINE]agent: NULL[NEWLINE]user: I'm not relying on any ALJ decision as I'm not going through any hearing at the moment[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If, after a hearing, I pay my fine and/or penalty or serve out my period of suspension, how soon will I be able to resume normal practice?[NEWLINE]agent: After complete compliance of the outcome of any hearing, you will be able to resume normal prectice[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about Certificate of Occupancy. What if the new location has already been registered as a repair shop?[NEWLINE]agent: You must provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the same forms to do that?[NEWLINE]agent: Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: If I want to ammend or replace my documents, can I mail them?"}
{"id": "superseg_train_5442", "dialogue": "user: What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?[NEWLINE]agent: You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness[NEWLINE]user: What happens as a result of one of these hearings?[NEWLINE]agent: The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about DMV that I'd like to ask. Where can I get more information?[NEWLINE]agent: You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an Inspection Station License[NEWLINE]agent: Please see Inspection Station Cap Information.[NEWLINE][BOUNDARY][NEWLINE]user: I need to report a change of address for my business[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE]user: What form do I need to register a change of address[NEWLINE]agent: The form is Statement of Ownership and/or Permission to Use Place of Business pdf VS-119[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to amend my registration?"}
{"id": "superseg_train_5443", "dialogue": "user: What is the investigation process included when dealing with complaints and charges for repair and body shops?[NEWLINE]agent: During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ[NEWLINE]user: What happens if, during the investigation process, my offer is rejected?[NEWLINE]agent: If your offer is rejected, a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: All right, now regarding the change of address, where can I request or obtain the form for this change?[NEWLINE]agent: You can take form by calling DMV Office of Vehicle Safety and Clean Air.[NEWLINE]user: Can you tell me the number of that place?[NEWLINE]agent: Ok please write. 1 - 518 - 474 - 4653[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I must do?[NEWLINE]agent: Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop[NEWLINE][BOUNDARY][NEWLINE]user: What is your mail adress?[NEWLINE]agent: For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany,s NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: and finally anything else?"}
{"id": "superseg_train_5444", "dialogue": "user: What are hearing process for complaints and charges for repair and body shops?[NEWLINE]agent: In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.[NEWLINE]agent: The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.[NEWLINE]user: Does the result of the hearing always ended with any action?[NEWLINE]agent: No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.[NEWLINE]user: So i may loss my operating privileges if i ignore the civil penalties imposed on me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could the fines or penalties be reduced?[NEWLINE]agent: Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to signage for my shop, are there specific requirements in relation to my repair shop sign?[NEWLINE]agent: Yes. Be sure to view Motor Vehicle Repair and Body Shop Regulations on our website for the specific requirements.[NEWLINE]user: Is the Motor Vehicle Repair and Body Shop Regulations list available in pdf form for me to view?"}
{"id": "superseg_train_5445", "dialogue": "user: i was wondering if i could get some more information about the hearing process?[NEWLINE]agent: sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `[NEWLINE]agent: would you like me to explain more about the hearing process?[NEWLINE]user: yes please, what happens at the end of the hearing?[NEWLINE]agent: at the end of the hearing there may differences in terms of results. wou;d you like to hear more?[NEWLINE]user: yes please, what do you mean by differences in terms of results?[NEWLINE]agent: some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea  what a DMV-regulated automotive company entails? What should I do to get it regulated?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, but now I need to ask about the hearing process.  What may happen to my business?[NEWLINE]agent: if you pay the fine you will be allowed to return to work and business will be running after compliance.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is no action at the hearing?[NEWLINE]agent:  you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: what happens if there is action at the hearing?"}
{"id": "superseg_train_5446", "dialogue": "user: How do I go about looking for complaints against my business or shop?[NEWLINE]agent: If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint[NEWLINE]user: ok yes this applies to me, thank you for the information[NEWLINE]agent: Have you had a complaint filed against you?[NEWLINE]user: Not that I am aware of[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if it is not resolved?[NEWLINE]agent: The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps a question not related now to the DMV's Consumer Services and Facilities Complaint Unit. I have a complaint about the NYS Lemon Law[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I still need to pay any penalties if I'm not found guilty in this NYS Lemon Law Complaint?[NEWLINE]agent: You must pay all fines to avoid possible loss of operating privilage[NEWLINE]user: Is there a way to appeal the decision?[NEWLINE]agent: to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee.[NEWLINE]user: Will I lose my business license?"}
{"id": "superseg_train_5447", "dialogue": "user: How do I report a body shop?[NEWLINE]agent: Was there a claim filed against you?[NEWLINE]user: yes there was.[NEWLINE]agent: There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE]user: Will I be able to talk to a person?[NEWLINE]agent: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for application. After I submit my application, what happens next?[NEWLINE]agent: Once your application is complete and accurate, a repair shop record will be issued to you.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there on the Official Repair Shop?[NEWLINE]agent: The DMV does not provide official posters for repair shops. You can buy these signs at various sign shops and automotive supply stores. Please refer to the Motor Vehicle Repair and Body Shop Regulation pdf CR-82 82.7 for specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: If I still don't have my proof of Workers' Compensation Insurance?"}
{"id": "superseg_train_5448", "dialogue": "user: Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?[NEWLINE]agent: There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable.[NEWLINE]agent: Can you tell me if you also have requested copies for that information, in case being available?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?[NEWLINE]agent: Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about the rescheduling of the exams, what to do to avoid that? where can i get information?[NEWLINE]agent: A test can be cancelled for various reasons including bad weather or road construction.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to cancel my test?[NEWLINE]agent: You are able to cancel your test either by phone or online.[NEWLINE]user: No, I do not need to reschedule my test.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay additional fees over the phone?[NEWLINE]agent: You are able to pay for additional fees over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm under 18, how long do I have to have my learner permit before I can schedule a road test?"}
{"id": "superseg_train_5449", "dialogue": "user: I'm looking for some FOIL info about how to file a request, please.[NEWLINE]user: It is necessary that i use FOIL to search for DMV records?[NEWLINE]agent: Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records.[NEWLINE]user: I see. Is there any difference using one instead the other?[NEWLINE]agent: Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request.[NEWLINE][BOUNDARY][NEWLINE]user: So, you encourage me to always go for this MV-15 first?[NEWLINE]agent: Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests.[NEWLINE][BOUNDARY][NEWLINE]user: I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?[NEWLINE]agent: Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable.[NEWLINE]agent: Are you going to request any copy of the documents?[NEWLINE]user: No, i don't have any plans to do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any condition about the document having personal information?"}
{"id": "superseg_train_5450", "dialogue": "user: Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?[NEWLINE]agent: It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day  they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office.[NEWLINE]agent: Did you provided a phone number along your request?[NEWLINE]user: No, i didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My FOIL request has been rejected, can i file a appeal?[NEWLINE]agent: That rejection has been for a whole or only for a part of your request?[NEWLINE]user: It was for a part on the information requested, yes.[NEWLINE]agent: You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question about applying for a CDL. And where should I make my request?[NEWLINE]agent: You must request a CDL at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: ok, and this theme is applied for who?[NEWLINE]agent: It is applied for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: and can you tell me when will I get my CDL?"}
{"id": "superseg_train_5451", "dialogue": "user: Is there anywhere that I can view copies of DMV records and if so, when can I do this?[NEWLINE]agent: After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested[NEWLINE]user: Can I be contacted by phone if I provided a number with my request?[NEWLINE]agent: When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail[NEWLINE][BOUNDARY][NEWLINE]user: In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?[NEWLINE]agent: Yes, if the DMV has denied your request completely or partially[NEWLINE]user: How do I appeal it?[NEWLINE]agent: You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you also have any information regarding the consequence if I fail to pay a fine?[NEWLINE]agent: it will include information such as:[NEWLINE]user: where would i have to go if i fail to pay the fine?"}
{"id": "superseg_train_5452", "dialogue": "user: Hello, I need some help registering my moped. Could you help me out?[NEWLINE]user: I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?[NEWLINE]agent: Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you.[NEWLINE][BOUNDARY][NEWLINE]user: perfect in a complete moment the guide no problem now a question Do I have to pay a fee?[NEWLINE]agent: You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. Just to be sure I own a moped and not a regular motorcycle. So what is exactly the basis of DMV to consider a moped motorcyle?[NEWLINE]agent: New York law (not DMV specifically), defines a moped/motor scooter as \"limited use vehicles with two or three wheels\". But generally speaking a moped is a small motorcycle with bicycle pedals.[NEWLINE]user: If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?[NEWLINE]agent: All new vehicles must be registered again at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?[NEWLINE]agent: You must provide other kinds of proof, don't limit yourself just to the documents listed.[NEWLINE]user: My county is not listed in the online reservation.[NEWLINE]agent: See our office locations and hours here www.dmv.com/locations/counties[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?"}
{"id": "superseg_train_5453", "dialogue": "user: Good morning, i'm just looking to know how i do to register a moped, please.[NEWLINE]agent: Ok,That would refer to a limited use motorcycle, did you know that?[NEWLINE]user: No, i think i didn't know that fully.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the special requirements to operate a moped in NY?[NEWLINE]user: No, i'm not. That's why i'm looking for info in general.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, please. What i need to bring to DMV for register a moped?[NEWLINE]agent: Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?[NEWLINE]agent: They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?[NEWLINE]agent: If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: I see, if I want to register my moped, could you tell me what requirements I need to bring?[NEWLINE]agent: Sure. Most important item would be a completed form MV-82 Registration /title Application.[NEWLINE]agent: Would you like to get a faster service, in any case?[NEWLINE]user: Yes, i would love that, it is possible?"}
{"id": "superseg_train_5454", "dialogue": "user: I would like to register a moped and I have a few questions.[NEWLINE]agent: Just to make sure, you are certain your motorcycle is classified as a moped, correct?[NEWLINE]user: Not quite, what is the legal definition of a moped?[NEWLINE]agent: New York law defines a \"moped\" or a\"motor scooter\" as a limited use vehicle with two or three wheels[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the county I'm in doesn't have online reservation?[NEWLINE]agent: You would need to make a reservation through one of our office locations, you can check the locations and hours.[NEWLINE][BOUNDARY][NEWLINE]user: To register my pick up truck, what conditions must I meet to register it in passenger class?[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s   A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: My pick-up is rented or leased. What do I need to do?[NEWLINE]agent: You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: and can you use commercial plates?"}
{"id": "superseg_train_5455", "dialogue": "user: I would like to register a moped, what is the procedure?[NEWLINE]agent: Will you be using a moped as a permanent vehicle?[NEWLINE]user: No, this isn't the case for me at the moment[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to satisfy certain requirements to use a moped in New York?[NEWLINE]agent: In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website[NEWLINE]user: Thanks. One more question, are there any special requirements to operate a moped here in New York?[NEWLINE]agent: They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me a summary of what I need to bring to the DMV to register a moped?[NEWLINE]agent: Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82[NEWLINE]agent: Is there any way for me to speed up the service of registering a moped?[NEWLINE]user: Yes there is[NEWLINE]agent: To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany[NEWLINE][BOUNDARY][NEWLINE]user: ok if i make the reservation in an office, i need to register my moped quickly, can you also give me more information about county use taxes?"}
{"id": "superseg_train_5456", "dialogue": "user: Hello, I would like to register my moped. How do I proceed?[NEWLINE]agent: Is your vehicle a moped or a motorcycle?[NEWLINE]user: It is a moped not a motorcycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a driver's license and is your moped registered?[NEWLINE]user: I'm about to receive my driver's license but my moped is not registered.[NEWLINE][BOUNDARY][NEWLINE]agent: Once you get your driver's license, you need to come register your moped at the DMV.[NEWLINE]user: Okay, I will do that.[NEWLINE]agent: Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: What would I do about the use tax map outside of New York City?[NEWLINE]agent: This chart shows the use taxes and supplemental fees for all the original registrations and renewals.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm from New York City and exempt from the NYC vehicle use tax?"}
{"id": "superseg_train_5457", "dialogue": "user: What do I need to register a moped?[NEWLINE]agent: Do you know what is considered a motorcycle of limited use (also known as a moped)?[NEWLINE]user: That does not apply to me, I need another...[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?[NEWLINE]user: That does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, come on again I would like to know what you need to take to the DMV...[NEWLINE]user: I'm really not much help from you, it doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How to know if my moped needs insurance?[NEWLINE]agent: To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you provide me with additional scenarios if I come up with something right now? I want to make certain that I get all of the information I require.?[NEWLINE]agent: Yes, we can give you specific instructions depending on the situation.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what I need to register my moped?"}
{"id": "superseg_train_5458", "dialogue": "user: How do I go about registering a moped?[NEWLINE]agent: Does yourmode of transportation have more than two or three wheels?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: They are the same requirements as motocrycles[NEWLINE]user: ok then that does not apply to me. Thank you[NEWLINE][BOUNDARY][NEWLINE]agent: Did you complete the document guide?[NEWLINE]user: I am sorry no I did not.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements in obtaining a moped liscense?[NEWLINE]agent: There are permit restrictions to all permit classes[NEWLINE][BOUNDARY][NEWLINE]user: Concerning proof of sales tax payment, exemption from sales tax, or purchase price. Do I need to bring the dealer's bill of sale?[NEWLINE]agent: If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for a summary of what I need. Can you provide me with a list of these counties that are eligible?"}
{"id": "superseg_train_5459", "dialogue": "user: id like to register a moped[NEWLINE]agent: is it a limited used moped?[NEWLINE]user: no a regular moped, it has 2 wheels and moves around 50mph[NEWLINE]agent: does it have 3 wheels?[NEWLINE][BOUNDARY][NEWLINE]user: i have a document i can bring to an office[NEWLINE]agent: i have a manual and a license[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about the county's use taxes and supplemental fees?\u00a0 Is there a vehicle use tax that I must pay?[NEWLINE]agent: Residents of New York City and several counties in New York State must pay a vehicle use tax when they register or renew a passenger vehicle registration.[NEWLINE]user: What if I am exempt from the vehicle use tax?[NEWLINE]agent: You will complete form UT-11C.[NEWLINE][BOUNDARY][NEWLINE]user: How much are the fees?"}
{"id": "superseg_train_5460", "dialogue": "user: I just passed my test and I want to know what is next.[NEWLINE]agent: You will receive an interim license that will allow you to drive and that you must to keep it with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do after passing my road test if I am 16 years old and I have a Class DJ driver license?[NEWLINE]agent: You must obey the restrictions for junior drivers. For more information, I invite you to see the Graduated Driver License GDL Law and restrictions on drivers under age 18.[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note, commercial drivers. What position does the Department of Motor Vehicles play?[NEWLINE]agent: The New York State DMV does not record out - of - state convictions of moving traffic violations of New York State non - commercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada[NEWLINE][BOUNDARY][NEWLINE]user: if I'm under 21[NEWLINE]agent: Are you under 21?[NEWLINE]user: yes[NEWLINE]agent: If you are under the age of 21 when you commit an alcohol or drug related driving violation that occurs out - of - state and you are convicted of the violation, your New York State driver license will be revoked for at least one year.[NEWLINE]user: If I have a previous alcohol-related driving conviction"}
{"id": "superseg_train_5461", "dialogue": "user: Hi, i'm going to take my road test soon, and i know is getting way ahead, but i wanted to know what happens once i pass the test?[NEWLINE]agent: Once you pass your test, the license examiner will give you an interim license. Until you receive your photo drive license by mail in a period of two weeks, the interim license will allow you to drive, so keep it along you photo learner permit all the time.[NEWLINE]user: Wow, that's cool, and what if i'm still under 18? Is there any advice you could give me?[NEWLINE]agent: If you still underage, then you must know you have to obey any restrictions for those junior drivers. For more information, please check the Graduated Driver License law and restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, in terms of the termination charge, What are some of the most frequently asked questions about this subject?[NEWLINE][BOUNDARY][NEWLINE]agent: one of the most common is Can I pay more than one definitive suspension online? Are you interested in knowing the answer?[NEWLINE]user: Yes[NEWLINE]agent: Yes. You can pay up to 10 suspension termination fees in one day.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to pay a final suspension online?[NEWLINE]agent: you must provide your name or DMV ID number Customer ID number for your New York State driver's license, learner's permit, or non-driver photo identification card, see the sample driver's license for your date of birth and sex[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?"}
{"id": "superseg_train_5462", "dialogue": "user: I have passed my road test, now what?[NEWLINE]agent: You will receive an interim license that allows you to drive. Keep the interim license with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.[NEWLINE]user: What should I do if I am 17 years old and I have a DJ Class driver's license?[NEWLINE]agent: You must obey the restrictions for junior drivers. Please, see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\" for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have, relating to my car registration. How do I get a copy of my vehicle registration abstract?[NEWLINE]agent: For starters, you better sure to fill Form MV-15 for Request for DMV Records. Then, add to it your plate number or your Vehivle Identification Number or VIN.[NEWLINE]user: Did you say a Request for Records?[NEWLINE]agent: Correct. Or even more easy for you, just ask or look for Form MV-15.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. If i'm in need to search for this on your portal, what should i look for?[NEWLINE]agent: Once you access our online platform, you can use the search tool and type DMV Records. Then, just follow the instructions to navigate the information you find there.[NEWLINE][BOUNDARY][NEWLINE]user: Are there anything else i need to add?[NEWLINE]agent: Oh, sure. You must also add a photocopy of your driver license or any other government issued ID card and finally, a personal check or money order payable to \"Commissioner of Motor Vehicles\" to pay the search fee of $10[NEWLINE]user: I see, all to get that vehicle's title registration abstract, huh?"}
{"id": "superseg_train_5463", "dialogue": "user: What happens if I fail my road test?[NEWLINE]agent: The main thing is not to worry, it's not the end of the world[NEWLINE]agent: Is it a non-commercial license road test that you have failed?[NEWLINE]user: Yes, it is[NEWLINE]agent: In this instance, your learner permit remains in place until the normal expiration date[NEWLINE][BOUNDARY][NEWLINE]user: What ways are there for me to pay for any additional road tests that I have to undertake?[NEWLINE]user: If I have a temporary learner permit, without a photo, how do I pay for any additional road tests?[NEWLINE]agent: If your license is temporary, you must bring your NY State driver license with you, or alternatively, a NY State non-driver ID Card[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I commit an alcohol or drug-related driving violation occurred in Canada?[NEWLINE]agent: In that case your NYS driver license will be revoked for at least 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for higher charges?"}
{"id": "superseg_train_5464", "dialogue": "user: I would like to know what happens after passing my road test.[NEWLINE]agent: You will receive from our license examiner an interim license that allows you to drive. Please, keep the interim license with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks.[NEWLINE]user: What are the steps if I am 17 years old?[NEWLINE]agent: If you are 17 years old and you have a Class DJ, MJ or DJMJ driver license, you must obey the restrictions for junior drivers. For more information you can see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\".[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a Pre-Licensing Course Certificate MV-278?[NEWLINE]agent: For more information about it, see \"Prepare for your road test\". The fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.[NEWLINE][BOUNDARY][NEWLINE]user: I think you're misunderstanding my question.  I am hoping you can tell me how to place an order online instead.[NEWLINE]agent: Yes. To place an order, you will need the plate number of a vehicle involved in the crash or accident.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. Back to accident reports. How long does DMV keep these records?[NEWLINE]agent: DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201.[NEWLINE][BOUNDARY][NEWLINE]user: Now that is a piece of useful information, thank you. Can I access reports I bought online at a later point in time as well?[NEWLINE]agent: Yes, you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation. Then, enter the Search Confirmation Number.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also order a copy of the report as PDF?"}
{"id": "superseg_train_5465", "dialogue": "user: Can I use the DMV Road Test System to obtain my CDL?[NEWLINE]agent: Yes, you are able to schedule a CDL test online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to receive my driver license in the mail?[NEWLINE]agent: It will take about 2 weeks for you to receive your photo driver license in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: How do you pay for additional tests if you fail?[NEWLINE]agent: You can for additional tests either online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I have another concern. With my request, I included my phone number. Is it possible that I'll be contacted in that manner?[NEWLINE]agent: Yes. The FOIL office surely will use that phone number to contact and notify you when your records are ready for you to be inspected. If you didn't submit a phone, then you'll be notified by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, then i'll have it with me all times. Eh, some time ago i submitted a request but it was eventually denied. Can i file an appeal for that denied request?[NEWLINE]user: It was a partial denial, by the way."}
{"id": "superseg_train_5466", "dialogue": "user: I would like to schedule a road test please.[NEWLINE]agent: Please use the road test system to schedule confirm, cancel or schedule a driving skills road test including CDL and motorcycle online or by phone[NEWLINE]agent: Did you already take a test?[NEWLINE]user: No I have yet to sign up and take one[NEWLINE]agent: Is your learner permit up to date?[NEWLINE]user: It is, yes[NEWLINE]agent: You will need to get one.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. How should I prepare for the road test?[NEWLINE]agent: To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know about the road test, okay, sure that is no problem.[NEWLINE]agent: These are the following requirements[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell on what are the details should I keep in mind while taking my road test?"}
{"id": "superseg_train_5467", "dialogue": "user: how do i pay for addtional tests?[NEWLINE]agent: you can pay additional tests online or by phone.[NEWLINE]user: doesnt apply[NEWLINE]agent: to pay. does this apply to you?[NEWLINE]user: no[NEWLINE]agent: have a valid learner permit?[NEWLINE][BOUNDARY][NEWLINE]user: how to reschedule an appointment[NEWLINE]agent: you must cancel your appointment before you can search for a new date. you can not have more than one appointment at a time[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the MyDMV account, when registering, what terms and conditions am I accepting?[NEWLINE]agent:  You will abide by these Terms of Service ; and the Terms of Service and Acceptable Use Policy for the use of NY.gov ;You certify that all identifying personal information provided to create or access your account is accurate, and pertains solely to you as the User of the account[NEWLINE]user: I need more information"}
{"id": "superseg_train_5468", "dialogue": "user: I want to taje a road test, can you help me schedule it?[NEWLINE]agent: The DMV road test system can help you schedule or reschedule[NEWLINE][BOUNDARY][NEWLINE]user: You need to bring your learner permit that has your photo on it[NEWLINE]agent: Please bring your photo learners permit[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now to make the payment I would like it to be more through my cell phone. How do i pay online?[NEWLINE]agent: You will need to provide your name or DMV ID Number from your NYS driver license, your date of birth and gender, and the last four digits of your Social Security Number.[NEWLINE][BOUNDARY][NEWLINE]user: how is my definite suspension different from the indefinite one?[NEWLINE]agent: A definite suspension has a clear beginning and end date.[NEWLINE][BOUNDARY][NEWLINE]user: can I pay the suspension fee by mail?[NEWLINE]agent: Yes, in some cases you can pay by mail.[NEWLINE]agent: Do you have your suspension order?[NEWLINE]user: yes"}
{"id": "superseg_train_5469", "dialogue": "user: Yeah, i need some additional info about registering a vehicle.[NEWLINE]user: I want to register a vehicle, but i need to be a U.S resident to do that?[NEWLINE]agent: Don't need to. Do yo have the other requirements?[NEWLINE]user: Yes, i do have the other requirements for registration.[NEWLINE]agent: In that case, you are free to register a vehicle here without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to know if there are any fees to pay if I search or access data in DMV?[NEWLINE]agent: in accordance with ny state law anyone requesting access using this method must apply to the dmv[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask on where can I see the details in vehicle registration in case I want to register more than one vehicle.[NEWLINE]agent: If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about purchased from a dealer. What documents would I require?[NEWLINE]agent: The previous registration.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you.  I will check that out, but I have yet another question.  Is there anything special I need to do if I purchased a car in New York state and was not a resident of the state at the time?[NEWLINE]agent: If that was the case, you must use the form DTF-803 from the NYS Department of Tax & Finance to receive a non- resident exception.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, that would be handy. Um, is there any information i should know about idenftification numbers on vehicles or motorcycles on NYS?[NEWLINE]agent: In that regard, the DMV should keep you up to date on any NYS laws referring to Vehicle Identification Numbers or VIN's.[NEWLINE][BOUNDARY][NEWLINE]user: I see. A last question, please?. Is there any implication if i purchase my vehicle from a private owner's sale?"}
{"id": "superseg_train_5470", "dialogue": "user: Hi, please, can you tell me which documents i need to ask from DMV related to registering a vehicle?[NEWLINE]agent: No problem. You'll need to ask for 1 or 2 vehicle plates. That is, unless you have ones from another vehicle and you want to transfer them to be registered in NY. The thing you need to ask is your registration window sticker.[NEWLINE]agent: Have you already registered in NY DMV?[NEWLINE]user: Yeah, i already did that.[NEWLINE]agent: Good. Then, additional to the documents i told you before, you'll receive a new title certificate. That will be in a period of 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'll look for it. Something else i want to ask, Is there anything who avoids me for register a vehicle in NY?[NEWLINE]agent: Nothing special. If you meet the requirements, you can register a vehicle in NY without any problem.[NEWLINE][BOUNDARY][NEWLINE]user: What can i do if i don't find a certain information in here?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what types of transactions can I conduct online regarding my vehicle registration?[NEWLINE]agent: Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration.[NEWLINE][BOUNDARY][NEWLINE]agent: In that case, you can trust your insurance company to fill in for any information we can't give you here.[NEWLINE]user: Thank you, I'll remember that. Please answer my last question for the time being. Is there anything to think about while purchasing a car from someone else in a private sale?"}
{"id": "superseg_train_5471", "dialogue": "user: Hello, i'm need for additional information about vehicle registering.[NEWLINE]user: Wanted to know about the so-called VIN numbers please?[NEWLINE]agent: Sure. VIN stands for Vehicle Identification Number, and there is some laws applicable to them.[NEWLINE][BOUNDARY][NEWLINE]user: I forgot to inquire about Pay-Per-Search. Will anyone using a Pay-Per-Search facility can access my information or my vehicle's information?[NEWLINE]agent: Yes, In accordance with NY State law anyone using this method has to apply to DMV and sign an agreement identifying their permissible use under the DPPA. Searches cost $7 each. Searches are usually done by insurance companies, who have to rate and monitor drivers or investigate claims. Searches are also done by employers who are required by monitor their employers driving records.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered that I need to ask about buying a vehicle from another person in a private sale.  If I recently bought a vehicle from a previous owner, is there anything I need to do in regards to this?[NEWLINE]agent: You need to get the car's taxes calculated. For that, you and the seller need both to fill a form DTF-802,  so the DMV can do the taxes maths.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the DPPA. Is there a problem if the vehicle was registered for me in another state while I was living there?[NEWLINE]agent: There won't be any kind of problem, as long as it get the exempt from the california emission standard.[NEWLINE][BOUNDARY][NEWLINE]user: Also, do you have any information in case I need to register more than one vehicle?[NEWLINE]agent: That info can be located in any of the web pages listed on DMV's page.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any proceeding involved in the eventuality i buy a car in NY and happens i wasn't a resident?[NEWLINE]agent: To fix that, please use form DTF-803, so you can receive a non-resident exemption from NYS sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: Given i meet NYS requirements, i can register a vehicle, isn't?"}
{"id": "superseg_train_5472", "dialogue": "user: What additional information is there in relation to registering a vehicle?[NEWLINE]user: Are there any safeguards in place if I share my registration information online?[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps a concern about Insurance Companies is unrelated. Why do insurance companies need this information when I can provide it myself?[NEWLINE]agent: If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.[NEWLINE][BOUNDARY][NEWLINE]agent: You can read more about sharing your registration information on the website[NEWLINE][BOUNDARY][NEWLINE]user: Another inquiry into vehicle registration. Where can I get more detail about the information needed, when registering different types of vehicles?[NEWLINE]agent: To get the information you are looking for, you must refer to the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]user: Where can I fond more information on Vehicle Identification Numbers (VINS) on vehicles and motorcycles?[NEWLINE]agent: The DMV have laws related to vehicle identification numbers (VINS) which are there to protect consumers[NEWLINE][BOUNDARY][NEWLINE]user: What are the registration requirements that must be met if I am not a resident of the United States?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I purchased my vehicle in a private sale, how do I register this vehicle?"}
{"id": "superseg_train_5473", "dialogue": "user: Morning! I just read about the PBS license on an article but I don't know what's that, and I couldn't found any information about that. Could you help me out a bit? I'm interested because I'm not sure if I should get a PBS license.[NEWLINE]agent: A Private Service Bureau PSB license is required of any person, firm, association or corporation engaged in the business of assisting for hire in securing licenses to drive motor vehicles, registrations, or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you engaged in that!? So I can tell you how you can Apply.[NEWLINE]user: Yes, I'm engaged in that business.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements?[NEWLINE]agent: You want to apply to operate a PSB license?.[NEWLINE]user: Yes, I want to have a PSB license.[NEWLINE]agent: To apply for a license to operate a PSB, you must submit the NY State DMV: A) your form PSB-3 that shows your PSB name was approved by the DMV see aboveB) a photocopy of a valid NY State driver license or non - driver photo ID C)...I'll send you a document with the rest of the requirements so you can save it in your computer and check them whenever you want.ApplicationforPSB.pdf[NEWLINE]user: Okay, now regarding the voter registration application, how can I find out the current status of my voter registration?[NEWLINE]agent: The NYS Board of Elections provides a website for New York State residents to check their voter registration status.[NEWLINE][BOUNDARY][NEWLINE]user: OK. And do I need to keep my voter registration information up to date?[NEWLINE]agent: You do not need to update your voter registration information if your political party preference has changed, or if your name has changed since you last voted.[NEWLINE][BOUNDARY][NEWLINE]user: What if I haven't received any response after waiting for 2 full months?"}
{"id": "superseg_train_5474", "dialogue": "user: Hi, can you tell me something about the private service bureau licenses?[NEWLINE]agent: Sure. A PSB is a type of license that is required for any person, firm, association or corporation that gets engaged in the business of assisting for hire in securing licenses in order to drive motor vehicles, registration or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PSB?[NEWLINE]user: No, i don't want to, i was being curious.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Just in case, what should i expect if i apply for PSB?[NEWLINE]agent: You should expect for your application to be reviewed in Albany's DMV. After that, it will be sent to your local DMV office and you'll be scheduled for an inspection.[NEWLINE]agent: Do you know if an inspector has been scheduled to visit your local DMV office?[NEWLINE]user: No, i don't know.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Um, other this is, in case i have more questions about this o anything else, where i have to go or call?"}
{"id": "superseg_train_5475", "dialogue": "user: Hi, I just wanna know when i need to own a private bureau service license?[NEWLINE]agent: Sure. You need a PSB if you are a person, firm, association or corporation which is engaged assisting for hire securing licenses to drive motor vehicles, registration or titles of motor vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: And how do i apply for it??[NEWLINE][BOUNDARY][NEWLINE]agent: Before that, are willing to go through a name approval?[NEWLINE]user: No, i don't want to do that now.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to know what application requirements are, please?[NEWLINE]agent: Ok, so i understand you want to operate as PSB, right?[NEWLINE]user: No, i didn't say that. I don't want to operate, just know requirements.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Anyhow, i don't have any employees for that right now, is that a problem?"}
{"id": "superseg_train_5476", "dialogue": "user: Hi, i wanted to know if i'm required a PSB license?[NEWLINE]agent: Well, if you're in the business of assisting for hire in securing licenses to drive motor vehicles, registrations or titles of motor vehicles, regardless you are a person, firm, association or corporation, certainly you are required a PSB license.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me something about application for it?[NEWLINE][BOUNDARY][NEWLINE]agent: In first place, it requires for you to request a name approval, would you do that?[NEWLINE]user: If that's what is needed, yeah, i'll do it.[NEWLINE]agent: Peferct. Then, before you can apply for a PSB, you must submit a Name Selection Form for PSB applicants or PSB-3 form, and then receive approval from the DMv for that name.[NEWLINE]agent: Does the name you want to submit have the letters DMV or the phrase \"Motor Vehicles\" on it?[NEWLINE]user: No, the name doesn't have any of that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, after i get approval for my name, what's next?[NEWLINE]agent: Well, first is to apply for PSB, then you'll have to wait for your application being reviewed by the DMV in Albany and being sent to your local DMV for schedule an inspection.[NEWLINE]user: And that inspection would be scheduled when?"}
{"id": "superseg_train_5477", "dialogue": "user: Hello, I need some help with PBS licenses. I don't know if I need one, I'm engaged in the business of assisting for hire in securing licenses, should I get one?. I'd love if you can help me sort that out.[NEWLINE]agent: Yes, you certainly need one as you are a person engaged in the\u00a0business of assisting for hire in securing licenses to drive motor vehicles...etc.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help on know how to apply?[NEWLINE]user: Yes, I need help. I don't know how to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you request a name approval?[NEWLINE]user: No I haven't requested a name approval. I don't know what to do[NEWLINE][BOUNDARY][NEWLINE]agent: Well, before you can apply for a license to operate PSB, you have to first \"request a name approval\" you have to submit a Selection Form for PSB applicants, and then you will receive an approval from the DMV. Make sure to not use \"DMV\" or \"Motor Vehicles\" in your name since it won't be approved. Do you want me to tell\u00a0 you all the requirements?[NEWLINE]user: No, I'd be happy if you could send me a pdf.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: BTW, I know there's a chance that the inspector visits your location. What should I expect from that?"}
{"id": "superseg_train_5478", "dialogue": "user: Hi, i need information about traffic violation tickets?[NEWLINE]agent: Have you been involved in any traffic violation lately?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you been issued a ticket?[NEWLINE]user: No, neither.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you attended any hearing?[NEWLINE]user: No, i haven't any of those in my record.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you filed any appeals?[NEWLINE]user: Yeah, i filed one some months ago.[NEWLINE]user: In fact, i'm waiting the resolution of it. What will happen if i'm found guilty in that appeal?[NEWLINE]agent: If you are found guilty you'll have your license suspended for 60 days. Besides, you can be suspended if you are found guilty for a more serious violation like racing or tailgating.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question in relation to a TVB ticket. What are the options for responding to a ticket issued by the Traffic Violations Bureau?[NEWLINE]agent: You can follow the instructions on the ticket to answer the ticket at a TVB office, but be sure to bring proof of identity along with you.[NEWLINE][BOUNDARY][NEWLINE]user: Also, does it matter if the ticket need to be branded as TVB or not?"}
{"id": "superseg_train_5479", "dialogue": "user: Hi, i received a traffic ticket a little while ago and need info about t?[NEWLINE]agent: Sure. Do you have an specific question on that matter?[NEWLINE]user: Well. i don't know exactly where to start, but i think didn't deserved that ticket.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, I received, so what to do about it, please?[NEWLINE]agent: Just follow the instructions printed on the ticket for he plea you need to make. Be careful to do it ASAP to avoid further complications.[NEWLINE][BOUNDARY][NEWLINE]user: About appealing a conviction from the Traffic Violations Bureau (TVB) online, do I have to pay a fee for each appeal I make?[NEWLINE]agent: Yes. A $ 10 non refundable appeal fee is applied for each appeal within 30 days from the date of conviction.[NEWLINE][BOUNDARY][NEWLINE]user: Concerning the ticket that was issued, What if I do not respond to the ticket?[NEWLINE]agent: Your license willl be suspended, besides to being found guilty of charge for not responding.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also curious about what happens if I don't react to my TVB ticket after receiving a suspension notice; where can I find out more?[NEWLINE]agent: For more information, see Suspensions and Revocations or read the DMV brochure Suppose your license was taken from you[NEWLINE]user: good to know. Do you know about changes of address? I have included a different address than the one printed on the ticket, what can I do?[NEWLINE]agent: If that so, please amend that writing the correct mailing address in the space provided.[NEWLINE]user: Can i postpone a ticket?[NEWLINE]agent: Yes. You must file a request with the apropiate TVB at least 10 days before the date or your hearing.[NEWLINE]user: Where i have to send a request for a ticket?"}
{"id": "superseg_train_5480", "dialogue": "user: Afternoon. I'm reaching out because I received a Traffic Ticket from the Traffic Violations Bureau and I don't know what to do.[NEWLINE]user: I mean I'm pretty sure the decision was incorrect, so I believe I can appeal that..[NEWLINE]user: My violation points from a 18 month period does not add up 11. What's the consequence if they add up 11 or more?.[NEWLINE]agent: In that case your license may be revoked or suspended following a hearing.[NEWLINE][BOUNDARY][NEWLINE]user: If that hearing is held and my license is taken away, could I ask for an appeal? and then Can I register a car that I bought that is badly wrecked?[NEWLINE]agent: If the seller indicated that the vehicle had been damaged to the extent that the cost of repairs would be in excess of 75 percent of the retail value of the vehicle at the time of loss, the vehicle cannot be registered. It must undergo a salvage vehicle examination by DMV.[NEWLINE]user: what if it passes the DMV examination?[NEWLINE]agent:  If it passes the DMV will issue a branded title[NEWLINE]user: and I will still need the proof of purchase like for all cars?[NEWLINE]agent: Yes, you will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\". Bring the completed form when you apply for registration and title.[NEWLINE][BOUNDARY][NEWLINE]user: and once the seller signs it over it is mine even if I haven't put in the paperwork?[NEWLINE]agent: Once the seller signs on the line for \"Seller's Signature,\" the vehicle will immediately belong to the new owner.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can look at for more info on used cars that have been damaged?"}
{"id": "superseg_train_5481", "dialogue": "user: Good afternoon, I got a traffic ticket yesterday and i don't know what to do?[NEWLINE]agent: The tickes was issued for a criminal traffic violation?[NEWLINE]user: No, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok.But you don't know what to do, right?[NEWLINE]user: No, i don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I mean, is there any place i have to go or any process i need to go through?[NEWLINE]agent: Well, you have to go the corresponding hearing, so you can treat your case. For that, go to any TVB office to watch hearings and so be prepared for yours.[NEWLINE]agent: Are you going to plead guilty?[NEWLINE]user: No, i'm not planing to do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I just was sending some texting while i was driving, That culd be bad for me, i ask?[NEWLINE]agent: Well, if you're found guilty of that charge, indeed could be bad for you. It could end with your license being suspended for a 120 days period.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing, can I appeal by doing it by mail? May I use the AA-33A Appeal Form?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about Traffic Violations Bureau, how can I get further information about answering TVB tickets?"}
{"id": "superseg_train_5482", "dialogue": "user: I have received a traffic ticket and would like to know what that implies.[NEWLINE]user: How do I attend my hearing?[NEWLINE]agent:  Hearings are open to the public. If you want to know what the hearings are like, you can go to any hearing in any TVB office so you have an idea of how yours will be.[NEWLINE]user: I understand. So to summarize on what I need to use online, it is convicted on NYS TVB and offense less than thirty days, am I right? but assuming that any problem happens I can appeal right?[NEWLINE]agent: That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days.[NEWLINE]user: Another question regarding attendance at my hearing, what if the administrative law judge in my case finds that the evidence against me is unclear?[NEWLINE]agent: You will be declared innocent.[NEWLINE][BOUNDARY][NEWLINE]user: What consequences do I have if I don't respond to a TVB traffic ticket in time?[NEWLINE]agent: You already know that if you do not answer a traffic ticket on time, your driver license will be suspended.  It is a crime to drive with a suspended license.  A suspension for the failure to answer a ticket does not indicate that you are guilty of the charge.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another thing. Can I bring someone as my representative during my hearing because I don't speak English very well.[NEWLINE]agent: You can bring an interpreter and inform the ALJ that he is there to help you.[NEWLINE][BOUNDARY][NEWLINE]user: I have hearing problems, will this be a problem during the hearing?[NEWLINE]agent: You must request an interpreter when you send your innocence statement and it will be assigned at no cost.[NEWLINE][BOUNDARY][NEWLINE]user: I want to postpone again the same ticket, what should I do?[NEWLINE]agent: At least one day before your hearing, make your request at the correct TVB office. Your request for a second must include a \"good cause\", which is the reason you want the hearing rescheduled. Your \"good cause\" is subject to approval by a TVB Administrative Law Judge.[NEWLINE]user: What is the next step after all the evidence and testimonies have been given?[NEWLINE]agent: The ALJ will decide whether or not you are guilty. That decision will be based only on the evidence and testimony presented at the hearing and on what is established by law.[NEWLINE][BOUNDARY][NEWLINE]user: I have 15 violation points in the last year, is that too bad for me?"}
{"id": "superseg_train_5483", "dialogue": "user: I feel terrible, I got a traffic ticket. What do I do?[NEWLINE]agent: To confirm, you have received the ticket yourself?[NEWLINE]user: Yes I did.[NEWLINE]agent: Was the ticket for a non-criminal moving violation in one of the five boroughs of New York?[NEWLINE]user: No, not in New York.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone come with me to the hearing? My English isn't great.[NEWLINE]agent: Yes just tell the ALJ before the hearing starts.[NEWLINE][BOUNDARY][NEWLINE]user: Where does TVB operate in New York City?[NEWLINE]agent: DMV's TVB processes tickets for non-criminal moving traffic violations issue in the five boroughs of NYC.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to finish this is very important to me and I would not leave it in the hands of just anyone. Who will handle my case?[NEWLINE]agent: The courts in the area will handle your criminal case.[NEWLINE][BOUNDARY][NEWLINE]user: I still need more information about submitting an Appeal Argument.  What is the time limit for submission of this?"}
{"id": "superseg_train_5484", "dialogue": "user: What do I do if I get a traffic ticket?[NEWLINE]agent: It will be handled by a New York State Department of Motor Vehicles DMV[NEWLINE]user: This doesnt apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: This doesnt apply to you, so what else can I help you with?[NEWLINE]user: Thank you, this applies to me. Tell me mroe[NEWLINE]agent: Please just follow the instructions on the ticket for the plea you wish to make[NEWLINE]agent: Have you answered to the ticket in the amount of time that was given to you?[NEWLINE]user: No I have not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I bring witnesses with me?[NEWLINE]agent: Yes. You may present witnesses and evidence at a hearing[NEWLINE][BOUNDARY][NEWLINE]user: Also, for traffic violation,  who is processing the tickets, the DMV?[NEWLINE]agent: DMV's Traffic Violations Bureau TVB processes tickets for non-criminal moving traffic violations issued in the five boroughs of New York City. For more information about the TVB, you can read our brochure.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about filing an appeal. Can I use the AA-33A Appeal Form?"}
{"id": "superseg_train_5485", "dialogue": "user: what to do if i receive a traffic ticket?[NEWLINE]agent: if you are issued a ticket for a non criminal moving traffic violation in the five buroughs of new york city. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: Did you get a non criminal traffic violation in the five boroughs of new york city?[NEWLINE]user: Yes[NEWLINE]agent: it will be handled by a new york state department of motor vehicles dmv traffic violations bureau[NEWLINE]user: Can I request the repair shop to give me a paper listing what was done on my car?[NEWLINE]agent: Yes, it must give you a copy of a work order[NEWLINE][BOUNDARY][NEWLINE]user: I need this as proof, correct?[NEWLINE]agent: yes, you will need to have details about the repair[NEWLINE]agent: Do you have a Lemon Law complaint?[NEWLINE]user: yes, that was me but this is different"}
{"id": "superseg_train_5486", "dialogue": "user: I need to change my license from Class D to Class E.[NEWLINE]agent: Have you completed the necessary requirements?[NEWLINE]user: No, I haven't done it yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what identification you need to bring to the DMV?[NEWLINE]user: Yes, I know which one.[NEWLINE]agent: Find your proofs of identity to bring to an office.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding temporary visitors and international students, what is the additional charge associated with the replacement of a real ID by mail?[NEWLINE]agent: You should include a money order or check for $17.50 made payable to \"Commissioner of Motor Vehicles\".[NEWLINE][BOUNDARY][NEWLINE]user: What is the address for replacing a REAL ID by mail?[NEWLINE]agent: If you would like to accomplish that by mail, you can send your request and check or money order to NYS Department of Motor Vehicles, 207 Genesee Street, Suite 6, Utica, NY 13501-2874.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment were acceptable for paying for the replacement of my REAL ID by mail?[NEWLINE]agent: If requesting by mail, you can include a check or money order.[NEWLINE][BOUNDARY][NEWLINE]user: What forms of payment would be accepted if I went to the DMV?[NEWLINE]agent: If you went to the DMV, you could pay by check or money order or you could pay using an American Express card, Discover card, MasterCard, MasterCard debit card, VISA Card, or Visa debit card.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request to update to the REAL ID if I have just moved to a new address and need to replace my licenses anyway?"}
{"id": "superseg_train_5487", "dialogue": "user: Hello, i'm interested in changing my license from Class D to Class E, please.[NEWLINE]agent: Have you completed any procedures or applications yet?[NEWLINE]user: No, i haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok, have you at least verified what kind of identification you need to bring to the DMV?[NEWLINE]user: Do i need to verify that before hand?[NEWLINE]agent: Yeah, that's the correct thing to do. Besides, you need to find your proofs also.[NEWLINE]agent: Would you want a printing in your license of \"Not for Federal Purposes\"?[NEWLINE]user: No, don't think i will need that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do i know if my license is Enhanced or not? All i know it was issued in February 2017, can you clarify this to me, please?[NEWLINE]agent: Don't worry, sure i  can do that. Seeing that date, i have to inform you that license is just a standard one.[NEWLINE][BOUNDARY][NEWLINE]user: Sweet, I'm almost 16 years old. Hey, I have a cousin who's from out of state, but I think he's moving here to New York, can he change his license from there to one in New York?"}
{"id": "superseg_train_5488", "dialogue": "user: Ii am looking to change from a Class D license to a Class E license. What procedure do I follow?[NEWLINE]user: What is the first step that is needed if I want to change from a Class D license to a Class E license?[NEWLINE]agent: The first step is to complete the Application for Standard Permit, Driver License for Non-Driver ID Card PDF (2) MV-44[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now where do I get that standard permission request. After the suspension has ended, what should I do?[NEWLINE]agent:  you will have a second 6 month probation period.[NEWLINE][BOUNDARY][NEWLINE]user: I see, I have a question about New York State driver's license, what if I don't have one?[NEWLINE]agent: Do you have any driver license?[NEWLINE]user: I will need help with getting a driver license[NEWLINE]agent: You will have to learn how to apply for your first driver license. When applying, you apply for a Class E driver license instead of a Class D. Please be aware that both Class E and Class D driver licenses require the same vision, written and road tests[NEWLINE]user: What do I do if my license was issued before October 30, 2017 and is not Enhanced?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: What do I bring with me to the DMV if I want a Standard that will display \"NOT FOR FEDERAL PURPOSES\""}
{"id": "superseg_train_5489", "dialogue": "user: I am looking to change my license from Class D to Class E. What do I do?[NEWLINE]agent: Are you at the start of this process?[NEWLINE]user: No, I am just enquiring[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what form of identification you need to bring with you to the DMV?[NEWLINE]user: I know that I need to bring identification with me but can you clarify the different forms of ID that are needed?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well - telephone directory for Driving Instruction. Is there a specific location where I can get all of the details I need about the Pre-Licensing course?[NEWLINE]agent: You can search online for the course or alternatively, contact a local Driving Instructor from your telephone directory[NEWLINE][BOUNDARY][NEWLINE]user: If I was to change my license from one class to another, is there a necessity for a Pre-Licensing Course Certificate[NEWLINE]agent: To amend the class on your license, there is no need to have a Pre-Licensing Course Certificate, provided you have a valid NY State driver license[NEWLINE][BOUNDARY][NEWLINE]user: What proof of supervise driving practice do I need to bring with me to the driver test"}
{"id": "superseg_train_5490", "dialogue": "user: Hello I need to know how to change my license from Class D to Class E[NEWLINE]agent: have you completed the application for Standard Permit?[NEWLINE]user: I have, yes. I completed the application for Standard Permit.[NEWLINE]agent: Ok, besides the Application for Standard Permit you need to complete the Driver Licenses for Non-Driver ID Card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: I'm planning a trip soon, any recommendation about my ID?[NEWLINE]agent: A good recommendation would be to go to the DMV first and ask for an Enhanced or REAL ID so you can avoid going to the office again later.[NEWLINE][BOUNDARY][NEWLINE]user: what should I get for a Non-DRiver ID Card?[NEWLINE]agent: That would be the Driver License for Non -Driver ID card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what the MCTD fee is? Could you please tell me about some of the MCTD areas?[NEWLINE]agent: some of the most known are Bronx, Kings, Manhattan, and Queens[NEWLINE][BOUNDARY][NEWLINE]user: do you have somewhere where it shows the fees?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: what are some ways we can get a refund on the license fee?"}
{"id": "superseg_train_5491", "dialogue": "user: I want to change to Class E license from a Class D.[NEWLINE]agent: There are 4 steps for that. The first is to complete the application.[NEWLINE]user: What is the application name?[NEWLINE][BOUNDARY][NEWLINE]agent: The application is called a Standard Permit, Driver License for Non - Driver ID Card PDF [ 2 ] MV-44.[NEWLINE]user: What is the second step?[NEWLINE]agent: Determine what you need for identification at the DMV. You would need to complete this guide to know what you need for identification if you wan a REAL ID or an Enhanced ones.[NEWLINE][BOUNDARY][NEWLINE]user: Does my son need a new york state driver's license if he just comes here to study?[NEWLINE][BOUNDARY][NEWLINE]agent: Is he going to be considered a resident of New York state or is he going to maintain an address of residence elsewhere?[NEWLINE]user: He is not going to claim residency in the state.  His residency will remain in Canada between semesters and after completion of schooling.[NEWLINE][BOUNDARY][NEWLINE]agent: Does he possess a Canadian drivers license that is current?"}
{"id": "superseg_train_5492", "dialogue": "user: If I want to get a license to drive a taxi or livery vehicle, what can I do if I don't have a New York State driver license?[NEWLINE]agent: Do you have a current valid driver's license?[NEWLINE]user: No, I don't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What did I do if I plan to drive a taxi or livery vehicle in New York City and don't have a New York State driver license?[NEWLINE]agent: You must contact the Taxi and Limousine Commission.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the procedure for restoring a revoked drivers license?  Do I have 6 months of probation afer the suspension is over?[NEWLINE]agent:  you will have a second 6 month probation period.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to apply for a valid driver license in New York State?[NEWLINE]agent: You must apply for a driver license. Please note to drive a taxi or livery vehicle, you must apply for a Class E driver license instead of a Class D license. Both licenses require the same vision, written and road tests[NEWLINE][BOUNDARY][NEWLINE]user: How do I change from a Class D to a Class E license?[NEWLINE]agent: You must initially bring your existing NY State license as proof of identity to the DMV centre[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements needed to drive a taxi or livery vehicle?[NEWLINE]agent: You must be at least 18 years of age and have a driver license from one of the classes of Class A or Class B[NEWLINE][BOUNDARY][NEWLINE]user: What changes are there in relation to travelling and using my drivers license as identification?"}
{"id": "superseg_train_5493", "dialogue": "user: Good afternoon, I need help with something. I got a driving restriction a while ago and need to know how long it could be last or if there is any way it can be reduced?[NEWLINE]agent: Is your restriction alcohol - related?[NEWLINE]user: Yes, it was.[NEWLINE]agent: For alcohol-related revocations, it will have a validity period of 5 years from the date you received you driver license or permit.[NEWLINE]user: And what about if it that restriction wasn't alcohol-related, instead?[NEWLINE]agent: In that case, the restriction will only remain in effect for a period of two years from the date you received your driver license or permit.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of out-of-state convictions and what happens if I depart New York State?[NEWLINE]agent: If the violation occurs outside NYS, your driving record won't be affected by the violation, because it's outside NYS jurisdiction. Only exception is, if the violation happens to be in Ontario or Quebec.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. May i know how my points are summed up, please?"}
{"id": "superseg_train_5494", "dialogue": "user: Hi, i`ve been under driving restrictions for quite a time now, How long it will go?[NEWLINE]agent: That restriction was alcohol- related?[NEWLINE]user: No it wasn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: It was for something completely different, no alcohol.Honest.[NEWLINE]agent: If the restriction wasn't alcohol- related, then it will be a two years period from the date you received your driver license.[NEWLINE][BOUNDARY][NEWLINE]user: If the restriction would be alcohol-related, that would mean i could be forced to use a Interlock device?[NEWLINE]user: I mean, if was something like a chronical drinker or so?[NEWLINE]agent: Well, put in that way, certainly it could lead to that. For those drivers who have records of drinking and driving, it is mandatory for them to install an ignition interlock device, and that will be indicated on your documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Now, if I get a traffic ticket in a state other than New York, will this affect my record in New York State?"}
{"id": "superseg_train_5495", "dialogue": "user: I have a query regarding problem driver restrictions. How long is the restriction in effect for and is there any way to remove the restriction earlier?[NEWLINE]agent: Was the license revoked due to an alcohol-related incident?[NEWLINE]user: Yes, it was[NEWLINE]agent: If this is the case, the restriction is in effect for five years from the date you receive your driver license[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information regarding a problem driver restriction with the DMV mandated ignition interlock device?[NEWLINE]agent: You can visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website, these device must be fitted in all vehicles you own or operate[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the TVB office. Where do I enter a plea, pay a TVB ticket, or schedule a hearing for a TVB ticket?[NEWLINE]agent: You can find a TVB near you and plead there; but you may not plead to or pay a TVB ticket, or schedule a hearing at a regular DMV issuing office.[NEWLINE][BOUNDARY][NEWLINE]user: What information will i need?[NEWLINE]agent: You will need your full name and date of birth as they happen to appear on the traffic ticket.[NEWLINE][BOUNDARY][NEWLINE]user: What if all my questions cannot be answered?[NEWLINE]agent: You would need to call the Traffic Violations Bureau at 718-488-5710.[NEWLINE]user: What will I need to do if I have a new address and plead Not Guilty to one or more traffic tickets?"}
{"id": "superseg_train_5496", "dialogue": "user: If I have a problem driver restriction on my license, how long does this restriction last and is there anything I can do to remove this restriction early?[NEWLINE]agent: Was your license revoked due to an alcohol-related incident?[NEWLINE]user: Yes it was[NEWLINE]agent: In this instance, the restriction is in place for five years from the date that you received your permit or license[NEWLINE][BOUNDARY][NEWLINE]user: If there are alcohol-related violations associated with my driver history, does this affect problem driver restrictions with a DMV Mandated Ignition Interlock  Device?[NEWLINE]agent: If this is the case, you may have to install an ignition interlock device. You will be subject to problem driving restrictions, and these restrictions will indicate that you are required to have an ignition interlock device[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know restrictions? When will my license be suspended?[NEWLINE]agent: It begins at your hearing or sentencing.[NEWLINE]user: Is there a way I can still drive to work?[NEWLINE]agent: You might be eligible for a conditional license if you participate in the Impaired Driver Program.[NEWLINE]user: How do I enroll in IDP?[NEWLINE]agent: The Order of Revocation they send you will show close by offices you can enroll at.[NEWLINE]user: Is your license always suspended if you get convicted?"}
{"id": "superseg_train_5497", "dialogue": "user: Hello, I have a driver restriction, can the restriction be removed early?[NEWLINE]agent: Did you got the revocation due to a DUI or any alcohol-related incident?[NEWLINE]user: No, the revocation was not due to any alcohol-related incident.[NEWLINE]agent: So, just for confirmation, the revocation was not due to a DUI or something similar.[NEWLINE]user: yes, that's correct. Not for a DUI or anything like that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any info about installation fees?[NEWLINE]agent: You can get more information about it on the Ignition Interlock page at the NYS Division of Criminal Justice Services website.[NEWLINE][BOUNDARY][NEWLINE]user: In case I have a moving violation before I get my driver's license while I have the problem driver restriction, what could happen?[NEWLINE]agent: If you get convicted with a moving violation, like tailgating or speeding, the approval of a driver license would be withdrawn.[NEWLINE][BOUNDARY][NEWLINE]user: what if I have a DUI violation in my driving history?[NEWLINE]agent: in that case, you could be required to install an Ignition interlock device on all of the vehicles you own or operate. Also, you would be subject to the problem driving restrictions.[NEWLINE]user: What could happen if I get convicted from driving out of restriction?"}
{"id": "superseg_train_5498", "dialogue": "user: Are there any restrictions for drivers with not so good records or problems?[NEWLINE]agent: Does your driving history include alcohol related violations?[NEWLINE]user: No not at all[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do you have to put an ignition lock device on the car?[NEWLINE]agent: It may be a requirement, yes[NEWLINE]user: Are there any other restrictions to be put on  if that is the case?[NEWLINE]agent: You could be subject to instal an ignition interlock[NEWLINE]user: What are the fees for those?[NEWLINE]agent: They vary and can be found on the ignition interlock page at the NYS Division of Criminal Justice Services Website[NEWLINE]user: What if you are convicted?[NEWLINE]agent: Then unfortunately your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: How long will they be revoked for?"}
{"id": "superseg_train_5499", "dialogue": "user: I have been placed on a problem driver restriction, how long will this restriction be for, can i have it removed early?[NEWLINE]agent: may i ask if this was due to an alcohol-related incident?[NEWLINE]user: yes, how long will the restriction be?[NEWLINE]agent: it remains in effect for 5 years from the date you receive your drivers licence.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't respond to my ticket after receiving a notice of suspension in my alcohol-related incident?[NEWLINE]agent: Then you will automatically be convicted of the charge. This is known as a default conviction. The default conviction is equivalent to a guilty finding.[NEWLINE][BOUNDARY][NEWLINE]user: Who is processing the tickets? The DMV?[NEWLINE]agent: DMV's Traffic Violations Bureau TVB processes tickets for non-criminal moving traffic violations issued in the five boroughs of New York City. For more information about the TVB, you can read our brochure.[NEWLINE][BOUNDARY][NEWLINE]user: Can certain violations cause the suspension of my license?[NEWLINE]agent: Yes. Some convictions can cause the suspension or the revocation of your driver license. See Suspensions and Revocations or read the DMV brochure \"Suppose Your License Were Taken Away\".[NEWLINE][BOUNDARY][NEWLINE]user: Will do. If I want to answer my ticket, can I send my response by mail?[NEWLINE]agent: Yes, you can mail your response to us.[NEWLINE][BOUNDARY][NEWLINE]user: I'll send the envelope on the way today. What about violations in other parts of NY?"}
{"id": "superseg_train_5500", "dialogue": "user: How long will driver restriction be in effect?[NEWLINE]agent: Is your revocation due to an alcohol-related incident?[NEWLINE]user: Yes[NEWLINE]agent: The restriction remains in effect for five years from the date you receive your driver license or permit[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea how my point reduction would impact my driver's license and record?[NEWLINE]agent: If your license has already been revoked or suspended the point reduction will not affect that action[NEWLINE][BOUNDARY][NEWLINE]user: What is a points reduction?[NEWLINE]agent: \" Point reduction \" means the number of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid a suspension[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take for the DMV to be notified?[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the course. DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: Will this course affect my points on the driver responsibility assessment?[NEWLINE]agent: Completion of a course under the Point & Insurance Reduction Program also can not prevent or reduce the calculation of points affecting a Driver Responsibility Assessment[NEWLINE]user: How low can point reduction go?"}
{"id": "superseg_train_5501", "dialogue": "user: Why would someone have to have an ignition interlock device?[NEWLINE]agent: They may be ordered for people with a history of alcohol-related violations.[NEWLINE]user: I don't have a history of it, just the one time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a violation before I get my restricted license or permit, what would happen?[NEWLINE]agent: Your license will be revoked for 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: If you have an interlock device, are there any other restrictions?[NEWLINE]agent: If you are required to install an ignition interlock device, you will be subjected to problem driving restrictions.[NEWLINE]user: Is there a fee to install the device?[NEWLINE]agent: Yes, there is an installation fee.  A complete listing of fees is on the Ignition Interlock page.[NEWLINE][BOUNDARY][NEWLINE]user: When am I allowed to drive if I have a problem driving restriction?[NEWLINE]agent: To and from your place of employment during the hours of your employment.[NEWLINE]user: Can I still drive to school?"}
{"id": "superseg_train_5502", "dialogue": "user: What is a mandated ignition interlock device?[NEWLINE]agent: Have you had alcohol related violations?[NEWLINE]user: Yes.[NEWLINE]agent: You may be required to install one on your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a problem while on driver restriction?[NEWLINE]agent: You license will be revoked for at least 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, about an alcohol or drug-related violation in New York State, when would my driver's license be revoked?[NEWLINE]agent: It begins at your hearing or sentencing.[NEWLINE]user: Is there a way I can still drive to work?[NEWLINE]agent: You might be eligible for a conditional license if you participate in the Impaired Driver Program.[NEWLINE]user: How do I enroll in IDP?[NEWLINE]agent: The Order of Revocation they send you will show close by offices you can enroll at.[NEWLINE]user: Is your license always suspended if you get convicted?"}
{"id": "superseg_train_5503", "dialogue": "user: Good morning, need some info. Some days ago i received a notice of non-compliance and license downgrade, but i'm not paying any attention. Is there any consequences if i don't respond to it?[NEWLINE]agent: It sure will be. If you keeps ignoring the notice and thus, fail to respond, you risk to having your Commercial Driver License downgraded automatically to a Non- Commercial or risk cancelling if is a permit what you use. For that, it is advised to you to comply and submit any required information to the Medical Certification Unit at least 20 days before the downgrade.[NEWLINE]agent: Is your license about to be downgraded or permit about to be cancelled?[NEWLINE]user: No, of course not, By the moment at least, but i received that notice so i wanted to know about it.[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: Yeah, that would be correct.[NEWLINE]agent: Then in order to reinstate your permit, you'll need retake any applicable knowledge test you passed within 180 days form the day of your application.[NEWLINE]user: Okay, that's fine. Now, let's talk about the DMV. Is a driver's license needed to obtain these reminders?[NEWLINE]agent: No, not at all. You just need to sign up to receive the reminders by email or text, even before you get a drive license.[NEWLINE]user: I have another question for you regarding my driver license. Will I get any conviction if I don't respond to the notice of non-compliance and license downgrade?[NEWLINE]agent: If that's the case, your license could be suspended right away.[NEWLINE][BOUNDARY][NEWLINE]user: What are the new rules for my license that will be issued before October 30, 2017?"}
{"id": "superseg_train_5504", "dialogue": "user: I would like to know what would happen if I forget not to respond to the notice of non-compliance and licence downgrade.[NEWLINE]agent: That will result in your Commercial Driver License automatically being downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled as of the effective date on the notice.We recommend that you submit your required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow reception and processing time.[NEWLINE]agent: Has your license already been downgraded?[NEWLINE]user: No, not yet.[NEWLINE]agent: Do you hold a Commercial Learner Permit?[NEWLINE]user: No, I don't have that kind of permit.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What steps should I follow if I get a notice of non-compliance and licence downgrade?[NEWLINE]agent: Null[NEWLINE]user: If I qualify for the waiver, do I still need to do the written test?[NEWLINE]agent: Yes, you will need to complete and pass all your written tests to get your CDL. You will also need to pay a written test fee, permit fee, and license fee.[NEWLINE]user: How do I find information on the different CDL classes?"}
{"id": "superseg_train_5505", "dialogue": "user: What are the consequences of not responding to a Notice of non-compliance and license downgrade that I have received?[NEWLINE]agent: If you have a Commercial Driver License, this will be automatically downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled. It is strongly recommended that you submit the required information to the Medical Certification Unit, at least 20 days before the downgrade comes into force, as this will allow it to be processed in time[NEWLINE]agent: Have you had your license downgraded/cancelled already?[NEWLINE]user: No, not at the moment[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: No, I am not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens my commercial driver license if I am convicted of more than one serious offence?[NEWLINE]agent: In this instance, your commercial driver license may be suspended[NEWLINE][BOUNDARY][NEWLINE]user: Regarding a Hazmat endorsement, do I need to sit a written test in order to get one?[NEWLINE]agent: Yes, there is a written test that must be passed. You must pay the $5.00 written test fee at your nearest DMV office and take the test[NEWLINE][BOUNDARY][NEWLINE]user: What happens in a situation where I don't pass the written test or the background checks carried out on me are not satisfactory?[NEWLINE]agent: Have you recently been advised that you did not pass the written test or the background checks?"}
{"id": "superseg_train_5506", "dialogue": "user: I forgot to answer to the notice of non-compliance and license downgrade, is that a problem?[NEWLINE]agent: Yes, this will result in your Commercial Driver License automatically being downgraded to a Non - CDL class and/or your Commercial Learner Permit being cancelled. Please, submit teh required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow for receipt and processing time.[NEWLINE]agent: Has your license already been downgraded?[NEWLINE]user: Not yet.[NEWLINE]agent: Do you have a Commercial Learner Permit?[NEWLINE]user: Yes, I'm a Commercial Learner Permit holder.[NEWLINE]agent: In that case,  you will need to retake any applicable knowledge tests you passed more than 180 days from the date you apply for reinstatement.[NEWLINE]user: Can you tell me where I can register? where can I take the knowledge tests?[NEWLINE]agent: Yes, I will send you to a page where you can sign up to get email and/or text reminders[NEWLINE]user: true Yes, I am the holder of a commercial learner's permit. How do I obtain a non-commercial driver's license?[NEWLINE]agent:  You can get a non-commercial duplicate license online  after the effective date on the downgrade notice.Since then your commercial class license document will no longer be valid.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address to replace a REAL ID by mail?"}
{"id": "superseg_train_5507", "dialogue": "user: I received a notice of non-compliance and license downgrade. What happens if I don't respond?[NEWLINE]agent: You should respond or it will result in your license being automatically downgraded.[NEWLINE]agent: Would you like to know what will happen if the downgrade occurs?[NEWLINE]user: No, I am not interested in finding out.[NEWLINE]agent: Are you a Commercial Learner Permit holder?[NEWLINE]user: No, that does not apply to me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do since I received this notice?[NEWLINE]agent: You need to submit a copy of your USDOT Medical Examiners Certificate to the Medical Certification Unit.[NEWLINE]user: Regarding obtaining a military skills test exemption, I was discharged from the military, does this imply anything?[NEWLINE]agent: No. You can still qualify for the waiver.[NEWLINE]user: What do I need to bring with me to DMV?"}
{"id": "superseg_train_5508", "dialogue": "user: I'm currently contesting my License downgrade on the basis of it being unfair. What happens if I don't comply with the notice that I received?[NEWLINE]agent: If you don't respond in time, your license will automatically be downgraded. It is recommended that your information be submitted 20 days or more before the date to the Medical Certification Unit to allow for processing time.[NEWLINE]agent: Once the license is downgraded there are steps that need to be taken to reinstate past privileges[NEWLINE]user: My lawyer says that I will win my contestation and won't need to take the steps to have my license put back to normal.[NEWLINE]agent: Do you have a Commercial Learner Permit?[NEWLINE]user: I don't know what that is, please explain.[NEWLINE]agent: If you have a Commercial Learner Permit you will need to retake previous tests that you passed.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know about  Enhanced or REAL ID? Can I get a replacement license at a DMV office and get an Enhanced or REAL ID?[NEWLINE]agent: You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport[NEWLINE][BOUNDARY][NEWLINE]user: What if I recently caused an accident? And if I do not respond to the notice of noncompliance and license downgrade?[NEWLINE]agent: Your driver's license might be suspended depending on the circumstances.[NEWLINE]user: Do you also know about this DMV Electronic Reminders program, can you tell me where to go to sign up?"}
{"id": "superseg_train_5509", "dialogue": "user: I have received a notice of non compliance and license downgrade what do I do?[NEWLINE]agent: You need to respont to the notice at least 20 days  before the effective date of the downgrade[NEWLINE]user: what if the downgrade has already occured?[NEWLINE]agent: You must complete and presend an application to reinstate your commercial priveleges[NEWLINE][BOUNDARY][NEWLINE]user: I do not understand why my commercial privileges were revoked for me it is unfair please return them[NEWLINE]agent: You can find rejection's cause by reading the letter throughly.[NEWLINE]agent: Have you checked the certificate in case any information was incorrect, missing or illegible?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what advantage i get sign in up for MyDMV?[NEWLINE]agent: Sure. It can give you more control about your doings for check your certificate status, just checking under License Status.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, is there any way to receive reminders for this type of procedures?"}
{"id": "superseg_train_5510", "dialogue": "user: what will happen if i dont respond to the notice of non compliance and license downgrade?[NEWLINE]agent: failure to respond to the notice of non compliance and license downgrade will result in your commercial driver license automatically[NEWLINE]agent: if the downgrade/cancellation occurs. does this apply to you?[NEWLINE]user: do i need to fill out an application?[NEWLINE]agent: if you are a commercial learner permit holder. does this apply to you?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can i get a non commercial dulpicate online?[NEWLINE]agent: you can get a non commercial duplicate license online after the effective date on the downgrade notice.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to prove that I have operated a CMV of the same type that I will be operating? so as not to have to do the process again[NEWLINE]agent: You must prove that you have operated this CMV for at least 2 years before the application date, if you are still in active service, or the date you were discharged from the military.[NEWLINE]user: So, after I meet all these requirements, I get my CDL?"}
{"id": "superseg_train_5511", "dialogue": "user: Hello there, i'm looking for some info about how to remove a lienholder from a title.[NEWLINE]agent: I understand that you want to remove a lienholder from a title certificate?[NEWLINE]user: No, not exactly, but something related to it.[NEWLINE][BOUNDARY][NEWLINE]agent: Ok. Maybe you're looking to know what is to be considered a acceptable proof that a lien is satisfied?[NEWLINE]user: Yeah, that's the one. I got it written right here.[NEWLINE]agent: Perfect. In that regard, you must know there are two acceptable proof you can provide. One of them is form MV-901 also known as Notice of Record Lien, which you can bring to your DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Do you understand what browser compatibility entails? What should I do if my browser isn't supported?[NEWLINE]agent: You should update your browser to its latest version.[NEWLINE]user: I need to check my browser compatibility.[NEWLINE]agent: To check for your browser compatibility yo should visit https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: Why would DMV ask me about my searches?[NEWLINE]agent: We need to verify the compliance of the dial-in Terms of Service.[NEWLINE][BOUNDARY][NEWLINE]user: Would the dial-in search account service be useful for an attorney?"}
{"id": "superseg_train_5512", "dialogue": "user: Hello, i want to get some info about removing a lienholder from a title, please.[NEWLINE]agent: Is there a lienholder in your title certificate?[NEWLINE]user: No, not in this moment.[NEWLINE][BOUNDARY][NEWLINE]agent: But are you into any lien in this moment that you need proof for?[NEWLINE]user: No, none of that either.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyhow, what i wanted to know is if in any case i get a lien in my certificate, can i get it transferred?[NEWLINE]agent: Yes you can do it. You also can give the new owner the original proof that any lien listed on the title was satisfied. Of course, is advised that you keep a copy for yourself.[NEWLINE]agent: Do you know if the new owner is applying for a registration and title certificate?[NEWLINE]user: No, i think not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And what about if i can't provide any proof being the new owner?[NEWLINE]agent: In the case the new owner doesn't provided the proof, the lienholder is listed on the title certificate of the new owner.[NEWLINE][BOUNDARY][NEWLINE]user: um. where i can find more info about electronic lien transactions?"}
{"id": "superseg_train_5513", "dialogue": "user: I want to remove a lienholder from a title, please tell me if I can.[NEWLINE]agent: Do you need to remove a lienholder from a title certificate?[NEWLINE]user: Yes, I need it.[NEWLINE]agent: Are you selling a vehicle?[NEWLINE]user: Not at this time but maybe I will.[NEWLINE]agent: Are you interested in getting a lien free title?[NEWLINE]user: No, I'm not interested.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when the new owner applies for a registration and a title certificate?[NEWLINE]agent: The DMV receives the certificate of title and proof that the lien is satisfied.[NEWLINE][BOUNDARY][NEWLINE]user: What if the lienholder I want to remove is a person?"}
{"id": "superseg_train_5514", "dialogue": "user: I am looking to remove a lienholder from a title certificate, how do I go about this?[NEWLINE]agent: Is there a lienholder currently appearing on your title certificate?[NEWLINE]user: Not on mine, no[NEWLINE][BOUNDARY][NEWLINE]agent: To remove a lienholder from a certificate you must have proof that a lien is satisfied, do you have any proof of this?[NEWLINE]user: What is acceptable proof that a lien on a title is satisfied?[NEWLINE]agent: There are currently two types of proof, the first proof is to provide the DMV with what's known as a Recorded Lien MV-901[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm still having issues with your page after it's been updated?[NEWLINE]agent: In case that occurs, just update you browser to its newer version and try accessing once again.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that, thanks. One more question, if i request some searches being delivered to me via mail-order, do i need to pay  for them in which way, please?"}
{"id": "superseg_train_5515", "dialogue": "user: How do I remove a lienholder from a title certificate?[NEWLINE]user: null[NEWLINE]agent: Have you recently sold a vehicle?[NEWLINE]user: No, not recently[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I'm looking to get a lien free title certificate, how do I go about this?[NEWLINE]agent: There are instructions on the website which will give you further information[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me the DMV Dial-In number, please? I can't download the DMV form.[NEWLINE]agent: You can contact DMV at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228 473 - 2137 dmvaccounts@gmail.com[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! But why can't I download the form? Does it have anything to do with the new security?[NEWLINE]agent: Yes, we upgraded our security for better protection of the data. So, now you can't download any form as you usually did, to request a form you have to contact DMV.[NEWLINE]user: Can I visit the page with mi phone?"}
{"id": "superseg_train_5516", "dialogue": "user: How do I remove a lienholder from a title certificate?[NEWLINE]agent: Are you looking for information on how to remove a lienholder from a title certificate?[NEWLINE]user: Yes, that is correct.[NEWLINE]agent: Did you recently sell a vehicle?[NEWLINE]user: No, I did not sell a vehicle.[NEWLINE]agent: Would you like to receive a lien free title?[NEWLINE]user: Yes, I am looking to get a lien free title.[NEWLINE]agent: You need to mail in proof of the original lien. Your current title certificate must be the original copy, we cannot accept photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me that if I don't send it by mail, can I deliver it in another way? I need to check the compatibility of my browser.[NEWLINE]agent: To check for your browser compatibility yo should visit https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: Why would DMV ask me about my searches?[NEWLINE]agent: We need to verify the compliance of the dial-in Terms of Service.[NEWLINE][BOUNDARY][NEWLINE]user: Would the dial-in search account service be useful for an attorney?"}
{"id": "superseg_train_5517", "dialogue": "user: How do I remove a lienholder from a title?[NEWLINE]agent: Do you want to remove a lienholder from a title certificate?[NEWLINE]user: Yes[NEWLINE]agent: Have you sold the vehicle?[NEWLINE]user: No[NEWLINE]agent: Do you want to get a lien free title?[NEWLINE]user: Yes[NEWLINE]agent: Please read below for further instructions[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about browser compatibility. How do I check the compatibility of my browser?[NEWLINE]agent: To check for your browser compatibility yo should visit https://encryption.ny.gov/[NEWLINE][BOUNDARY][NEWLINE]user: Why would DMV ask me about my searches?[NEWLINE]agent: We need to verify the compliance of the dial-in Terms of Service.[NEWLINE][BOUNDARY][NEWLINE]user: Would the dial-in search account service be useful for an attorney?"}
{"id": "superseg_train_5518", "dialogue": "user: If I need to register a new vehicle, what is the title certificate fee?[NEWLINE]agent: Is this the first time you are registering this vehicle?[NEWLINE]user: It is the first time I am registering it, but, no I have not registered it yet nor paid any of the fees.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a MCTD 1 fee if I register my vehicle in Suffolk County?[NEWLINE]agent: Yes, Suffolk County is one of the twelve counties that does impose the MCTD 1 fee.[NEWLINE]user: Are boat and trailer fees the same?[NEWLINE]agent: No boat and trailer fees are calculated differently and can't be estimated online.[NEWLINE][BOUNDARY][NEWLINE]user: Are the charts that I have found online to estimate fees and taxes applicable to commercial vehicles?[NEWLINE]agent: The charts that you see online that give those estimates are applicable to commercial vehicles, but they do not include the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: What form should I fill out if I reside outside of New York City and I'm exempted from the vehicle use tax in my county?[NEWLINE]agent: In that case, the form you must fill out is the UT-11C.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for estimate registration fees and taxes. What other information can I find on those online charts?[NEWLINE]agent: You can use these charts to estimate your registration fees, use taxes, and supplemental fees for passenger or commercial vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Are those online charts also applicable to trailer registration fees?[NEWLINE]agent: You can use them for passenger and commercial vehicles, which, unfortunately a trailer is not.[NEWLINE]user: If I paid the sales tax when I bought the vehicle, will I still be charged that tax when I register it at the DMV?"}
{"id": "superseg_train_5519", "dialogue": "user: How much is the title certificate fee for registering my vehicle?[NEWLINE]agent: A title certificate fee costs $50.00[NEWLINE]user: That isn't what I meant.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If this is my first time registering a vehicle, will I have to pay a registration and vehicle plate fee?[NEWLINE]agent: Yes, you will have to pay a registration and vehicle plate fee unless you are transferring it from another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register a recreational vehicle?[NEWLINE]agent: To register, click on the \"do it online\" button in the megamenu.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to estimate boat registration fees online?[NEWLINE]agent: At this time, you are not able to estimate fees online for boats or trailers.[NEWLINE][BOUNDARY][NEWLINE]user: Do online estimates take sales tax into account?[NEWLINE]agent: No, online estimates do not figure in sales tax.[NEWLINE]user: Can you get online estimates for passenger and commercial vehicles?[NEWLINE]user: Can you tell me the registration fees for commercial vehicles?[NEWLINE]agent: Commercial vehicles that weigh less than 18,000 lbs, Diesel-powered commercial vehicles that weigh 8,501 pounds or more require an additional fee.[NEWLINE]agent: Yes, you can get online estimates for both passenger and commercial vehicles.[NEWLINE]user: I'm glad to know, another question related to rates and taxes, to calculate the rate and vehicle taxes, can it be done online? or should I go to an office?"}
{"id": "superseg_train_5520", "dialogue": "user: I need an estimate of registration fees[NEWLINE]agent: Is this your first time registering your vehicle?[NEWLINE]user: No it isn't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the fees and taxes when done online?[NEWLINE]agent: The online estimate does not include sales tax[NEWLINE][BOUNDARY][NEWLINE]user: What is the registration fee and tax?[NEWLINE]agent: You can use the online service to estimate your trailer or boat registration fee as they are estimate differently[NEWLINE][BOUNDARY][NEWLINE]user: What are the registration fee and vehicle plate fee[NEWLINE]agent: You must pay both of those[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information on the registration fees and taxes[NEWLINE][BOUNDARY][NEWLINE]user: In relation to taxation and supplemental fees What do I do if I live in New York City and am excluded from the city's vehicle use tax?[NEWLINE]agent: In your case, you should get form UT-11 from a local DMV office or a DMV call center.[NEWLINE][BOUNDARY][NEWLINE]agent: You can use the charts supplied here to estimate both[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know about DMV. What happens if I transfer the license plates of another vehicle?"}
{"id": "superseg_train_5521", "dialogue": "user: I need help on registration fees[NEWLINE]agent: Is this your first time registering your vehicle?[NEWLINE]user: Yes[NEWLINE]agent: In that case you have to pay both the registration and vehicle plate fees[NEWLINE][BOUNDARY][NEWLINE]user: Does the online estimate include sales tax?[NEWLINE]agent: No[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information on trailer registrations?[NEWLINE]agent: Trailer and boat registration fees are calculated differently. You can t use the online service to estimate them. See register a trailer, or register a boat for how to estimate these registration fees[NEWLINE][BOUNDARY][NEWLINE]user: What are the estimate fees online?[NEWLINE]agent: The online estimates DOES NOT include the sales tax[NEWLINE]user: Can I use these estimates for commercial vehicles?[NEWLINE][BOUNDARY][NEWLINE]user: I do see the chart but it does not make sense to me.  Could you please explain the columns in this chart to me?[NEWLINE]agent: The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.You also have one chart for the registration fee depending on how much your vehicle weights.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes for both passenger and commercial.[NEWLINE]user: I'd like to ask regarding the estimate fees and taxes. Can I use the online service to estimate fees and taxes for a trailer?"}
{"id": "superseg_train_5522", "dialogue": "user: hello, about how much are registration fees and taxes?[NEWLINE]agent: It varies, is this the original registration first time?[NEWLINE]user: Yes it is.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a fee if I transfer the registration and plates from another vehicle?[NEWLINE]agent: If you don t need to pay the plate fees or MCTD fee[NEWLINE]user: Do you know about the registration fee? Can you tell me how to determine the fees for a commercial vehicle?[NEWLINE]agent: For that, you can use the registration fee and the county use tax charts.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the registration fee and tax for boats and trailers?[NEWLINE]agent: They are calculated differently. You can use the online service to estimate them[NEWLINE][BOUNDARY][NEWLINE]user: Regarding proof of payment of sales tax, if I bought the vehicle when I was not a resident of New York, what should I do?[NEWLINE]agent: In that case, use the New York State Department of Tax and Finance DTF-803 Sales Tax Exemption Form {Sales Tax Form} pdf to receive a - New York State Resident Exemption. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know how to Estimate fees and taxes online.[NEWLINE]agent: You can also use these charts to estimate your registration fees, use taxes, and supplemental fees for passenger vehicles  commercial vehicles. It is not functioning properly for me. What's the deal with that?[NEWLINE][BOUNDARY][NEWLINE]user: Is there a registration fee?[NEWLINE]agent: yes it is as follows: Estimate registration fees and taxes[1][NEWLINE][BOUNDARY][NEWLINE]user: Are there any other fees for passenger vehicles?[NEWLINE]agent: Yes they can be found here:  Estimate fees and taxes online[NEWLINE]user: Is this accurate pricing?"}
{"id": "superseg_train_5523", "dialogue": "user: I need to know what kind of fees I'm going to have to pay when I register.[NEWLINE]agent: Is this the first time you've registered your vehicle?[NEWLINE]user: Yes, it's a new car.[NEWLINE]agent: First time registrations need to pay the registration and vehicle plate fees.[NEWLINE][BOUNDARY][NEWLINE]user: I'm wondering if it's possible to install seats behind the driver?[NEWLINE]agent:  you must also install seatbelts that meet NY State Occupant Restraint Law requirements[NEWLINE][BOUNDARY][NEWLINE]user: is all I need to know about how to register the car?[NEWLINE]agent: yes follow the recommendations[NEWLINE][BOUNDARY][NEWLINE]user: If you used a van or truck without the required modifications?[NEWLINE]agent: then you must register it in the ' Commercial ' registration class[NEWLINE]user: What are the camping equipment that is installed behind the driver?"}
{"id": "superseg_train_5524", "dialogue": "user: Can you help me estimate the registration fees and taxes for a vehicle registration?[NEWLINE]agent: Is this the first time registering the vehicle?[NEWLINE]user: No, it's not the first time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to estimate the fees for registering trailers and boats.[NEWLINE]agent: the estimation for registering a trailer and a boat are different. You can't use the online service to estimate them. You can get info for registering one or the other.[NEWLINE][BOUNDARY][NEWLINE]user: Are sales tax included on the online estimates?[NEWLINE]agent: No, the online estimates do not include the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: and what are the fees for transferring the registration and plates from another vehicle?[NEWLINE]agent: In that case, you don't need to pay the plate fees or MCTD fee and you could also be able to transfer the registration fees to your new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: what for are the charts fro the online estimate service?[NEWLINE][BOUNDARY][NEWLINE]user: Regarding of County use taxes and supplemental fees? What are the fees for vehicles from Manhattan?[NEWLINE]agent: For all passenger vehicle registrations and renewals, the fees are 80$ for 2 years of Vehicle use tax and 400$ for 1 year for livery and for-hire vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: The charts can be used to estimate the registration fees, use taxes and supplemental fees for passenger vehicles and commercial vehicles.[NEWLINE]user: Got it. Another question about Estimate registration fees and taxes. Is there anything else you can tell me about online estimates of fees and taxes?"}
{"id": "superseg_train_5525", "dialogue": "user: How do I estimate registration fees and taxes?[NEWLINE]agent: Is this the first time you are registering your vehicle?[NEWLINE]user: Yes this is the first time.[NEWLINE]agent: You must pay the registration fee and vehicle plate fee as well as some other fees.[NEWLINE][BOUNDARY][NEWLINE]user: If the ATV is transferred by an individual, can it be acceptable proof of ownership?[NEWLINE]agent: If the ATV is transferred by a private person, acceptable proof of ownership is a New York State or out-of-state transferable certificate of registration or title signed by the previous owner to transfer the property to which[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't have one of these documents?[NEWLINE]agent: In that case you must provide other types of proof[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?[NEWLINE]agent: You do not need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property.[NEWLINE][BOUNDARY][NEWLINE]user: and under 15 years old can you drive?[NEWLINE]agent: Children 10-15 years old can only drive an ATV with certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, another question that this topic focuses on?"}
{"id": "superseg_train_5526", "dialogue": "user: null[NEWLINE]agent: does your vehicle have a NY State transferable registration?[NEWLINE]user: no is not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Wha are other documents that can be used as proof of ownership?[NEWLINE]agent: You could use as proof of ownership a bill of sale of the previous owner or your cancelled check for payment.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do with a non-transferable registration?[NEWLINE]agent: with the non-transferable registration, you can use your vehicle normally but you can't transfer its ownership to another person.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what to do in case I lost my transferable registration?[NEWLINE]agent: for that matter, you should apply for a duplicate registration document at a DMV office. You can use the Application for Registration or Ttittle PDF MV-82, and also the PDF MV-82.1 for instructions[NEWLINE]user: Please tell me the full name of the PDF MV-82.1[NEWLINE]agent: Sure, the PDF MV-82.1 contains the instructions for Registering / Titling a Vehicle in New York State[NEWLINE][BOUNDARY][NEWLINE]user: Who's in charge of giving the non-transferable registration."}
{"id": "superseg_train_5527", "dialogue": "user: I need help with a non-titled vehicle[NEWLINE]agent: Do you wish to replace a NY State transferable registration?[NEWLINE]user: Yes[NEWLINE]agent: Is the registration lost?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I can't get any proof of ownership?[NEWLINE]agent: You must contact the person that sold you the vehicle, boat or snowmobile to you and get a receipt of sale.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a duplcate registration?[NEWLINE]agent: The current owner can apply for a duplicate registration document at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use an old registration?[NEWLINE]agent: You can show an old registration, an original Manufacturer 's Certificate of Origin, or an original Manufacturer 's Statement of Origin[NEWLINE][BOUNDARY][NEWLINE]user: What forms do I need to apply for a transferable registration?[NEWLINE]agent: Use the Application for Registration or Title PDF MV-82 and the instructions for Registering / Titling a Vehicle in New York State PDF MV-82.1[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to transfer titled vehicles?"}
{"id": "superseg_train_5528", "dialogue": "user: Hello, I have an issue with the ownership of a vehicle. What happens if proof of ownership is not available?[NEWLINE]agent: Do you have a title certificate with the name of the previous owner?[NEWLINE]user: No I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if there were no previous owners?[NEWLINE]agent: The sellers must provide proofs of all previous ownership and provide a bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: What if the NY State transferable registration was misplaced?[NEWLINE]agent: The person who currently owns the vehicle can apply for a duplicate registration document at the DMV. They must use the Application for Registration or Title PDF with the appropriate instructions.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other means to prove ownership?[NEWLINE]agent: Yes other evidence of ownership may be provided.[NEWLINE]agent: Other evidence of ownership must be presented such as an old registration or an original Manufacturer 's Certificate or Statement of Origin. Does the owner possess these documents?[NEWLINE]user: No I don't think so.[NEWLINE]agent: Are you certain that these documents are not available?[NEWLINE]user: there must be some other way, no?"}
{"id": "superseg_train_5529", "dialogue": "user: How do I get proof of ownership?[NEWLINE]agent: You will need an affadavit of sale.[NEWLINE]agent: Do you have one of those?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a non titled vehicle.[NEWLINE]agent: The DMV MUST VERIFY WITH PREVIOUS OWNER[NEWLINE]user: Regarding about the proof of sales tax payment, are minors qualified?[NEWLINE]agent: Must be at least 16 years old, except for ATV records.[NEWLINE][BOUNDARY][NEWLINE]user: and what proof do i need?[NEWLINE]agent: proof of payment of sales tax, tax exemption, or purchase price see below for instructions to demonstrate proof[NEWLINE][BOUNDARY][NEWLINE]user: What if I made the payment in another state?"}
{"id": "superseg_train_5530", "dialogue": "user: How do I obtain a disabilities parking permit while out of state?[NEWLINE]agent: Most states honor New York parking permits. If traveling out of state, be sure to contact your local motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.[NEWLINE]agent: Be sure to check with the police or motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.[NEWLINE]user: This isn't the information that I'm looking for.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I have a parking permit for disabilities, will I still have to pay for parking regulations and fees?[NEWLINE]agent: No, you will not be exempt from parking regulations or fees.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way that I can take the plates from ny existing car and transfer them to my new car until I have the plates organized for it?[NEWLINE]agent: No, sorry. Legally, you would not be able to drive your new vehicle until you get license plates and registration for that vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle is only a couple years old?[NEWLINE]agent: Before you buy, make sure that the seller has completed the appropriate damage disclosure statement. This statement would show whether or not the vehicle's new title should be branded, \"Rebuilt Salvage\".[NEWLINE]user: Where do I find the damage disclosure statement?"}
{"id": "superseg_train_5531", "dialogue": "user: Are there specific addresses and phone numbers for parking for people with disabilities?[NEWLINE]agent: Are you looking to apply for a New York state parking permit or a special New York City disability parking permit for people with disabilities[NEWLINE]user: No, not at the moment[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I apply for a personalized license plate?[NEWLINE]agent: Personalized plates up to six characters with the Universal Symbol of Access are available for an additional charge[NEWLINE][BOUNDARY][NEWLINE]user: Where can people with disabilities park in New York City?[NEWLINE]agent: There are no reserved spaces set aside for people with disabilities on the streets in New York City. Reserved spaces are available off-street, in parking lots. The vehicle plates for people with disabilities or a state permit for people with disabilities can be used to avail of these off-street reserved spaces[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a temporary parking permit?[NEWLINE]agent: You may be able to avail of a temporary permit which is valid for six months[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need information regarding applying for a parking permit for people with disabilities?[NEWLINE]agent: Please refer to the Parking for People with Disabilities section of the website[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific requirements needed to apply for a permanent parking permit?[NEWLINE]agent: You must live in New York State but do not need to be the licensed driver or own a vehicle, applications are made in the locality in which you live[NEWLINE]user: Who issues parking permits?"}
{"id": "superseg_train_5532", "dialogue": "user: How do I apply for handicap parking?[NEWLINE]agent: You cannot apply for a space on streets of New York but can use vehicle plates for people with disabilities.[NEWLINE]agent: You can call or visit the NYC Department of Transportion website for more info.[NEWLINE]user: So I can call or visit website.[NEWLINE]agent: yes.[NEWLINE][BOUNDARY][NEWLINE]user: Is the laws governing handicapped parking spaces?[NEWLINE]agent: Yes, state county or local law enforcement are authorized.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to submit for handicap license plates?[NEWLINE]agent: A copy of a medical certification from a doctor.[NEWLINE]user: Where can I apply?[NEWLINE]agent: At any state or county motor vehicle office.[NEWLINE][BOUNDARY][NEWLINE]user: What qualifies?"}
{"id": "superseg_train_5533", "dialogue": "user: How can I learn passenger wehicle taxes and fees[NEWLINE]agent: You can use charts[NEWLINE]agent: And if this is the original registration of your vehicle, you must pay some addition fees.[NEWLINE]user: Can you explain[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: For example If I reside outside New York City, will I pay at both place?[NEWLINE]agent: No. If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business[NEWLINE]user: I still need to find out about on how to register my vehicle in New York, what do I need?[NEWLINE]agent: You'll need a letter from the leasing company giving you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the signature of the leasing company officer in box 3 on the Vehicle Registration/Title Application or on the Registration Authorization.[NEWLINE][BOUNDARY][NEWLINE]user: I don't think I paid sales tax for all of the lease payments. What do I do?[NEWLINE]agent: The process will be the same as if you hadn't paid any sales tax at all. You'll have to provide DMV with your lease agreement and fill out a Statement of Transaction at NY State Department of Tax and Finance. The sales tax for any existing lease payments you have will be paid to DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can this be done online?[NEWLINE]agent: No, you will need to do this in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I leased the vehicle in New Jersey and think I paid some sales tax there. Do I have to pay it again in NY?"}
{"id": "superseg_train_5534", "dialogue": "user: How much will it cost to register my car?[NEWLINE]agent: It will be the registration fee plus taxes.[NEWLINE]agent: Is this the first registration?[NEWLINE]user: No, it's previously owned.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact for help with the tax?[NEWLINE]agent: You can contact your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on when do I have to surrender my vehicle plates if I will apply for a new registration at DMV?[NEWLINE]agent: Before you end the vehicle 's liability insurance coverage[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender my plates temporarily?[NEWLINE]agent: Yes, see special procedures to surrender plates for a season temporary surrender of plates[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my plates are missing?[NEWLINE][BOUNDARY][NEWLINE]agent: Have they been lost or stolen?[NEWLINE]user: Yes stolen"}
{"id": "superseg_train_5535", "dialogue": "user: What are the fees and taxes for passenger vehicles?[NEWLINE]agent: You can use tax charts to determine registration fee and county use tax.[NEWLINE]user: Is this for original resgistration?[NEWLINE]agent: yes and you must pay fees for your plates and title.[NEWLINE][BOUNDARY][NEWLINE]user: How much are the fees for the dishes and the titles?. What items do I need to bring to the DMV office?[NEWLINE]agent: first, you need a completed Application for Duplicate Title form (PDF MV-902)[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the replacement title faster using the express mail?[NEWLINE]agent: Yes, we can send you the replacement title via express mail but you'll have to pay extra for it and you'll need to sign for the delivery.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't have a NY State Driver License Permit?[NEWLINE]agent: You still can provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: Can I cancel an online transaction after submitting it?[NEWLINE]agent: Yes, but you can only cancel an online transaction the same day it was ordered.[NEWLINE][BOUNDARY][NEWLINE]user: For the mailing of the new title, what if the registration for my vehicle is in my name.[NEWLINE]agent: In that case, you can add or change your address online and then replace your title.[NEWLINE][BOUNDARY][NEWLINE]user: what are the limitations of ordering online?"}
{"id": "superseg_train_5536", "dialogue": "user: I need help with fees and such[NEWLINE]agent: you can use both the registration fee and county use tax charts to determine your registration fee and county use tax[NEWLINE]user: and it has taxes?[NEWLINE]agent: yes,plus vehicle plates and title certificate fees[NEWLINE][BOUNDARY][NEWLINE]user: I have changed my address, there will be no problems when I forward the documents to my new address, will I? Will the shipping company have any problems?[NEWLINE]agent: There is no guarantee that the usps will forward all the dmv documents to your new address.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. I get it. But the whole process can be done by mail, right?[NEWLINE]agent: Yes, you be able to do it, without problem.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. But I would like to know what happens if my registration expires, and I haven't complete the renewal?[NEWLINE][BOUNDARY][NEWLINE]agent: Your registration still have time or is already expired?[NEWLINE]user: Is not yet expired, but I have that doubt.[NEWLINE][BOUNDARY][NEWLINE]agent: Is your address the same or have you changed it?[NEWLINE]user: I have already changed my address. I'm living somewhere else."}
{"id": "superseg_train_5537", "dialogue": "user: What are the fees and taxes for passenger vehicles?[NEWLINE]agent: You will use both the registration and county use tax charts to determine you registration fee and county use tax.[NEWLINE]agent: Is this the original registration of your vehicle?[NEWLINE]user: Yes it is.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I am outside New York City, how do I get those fees?[NEWLINE]agent: You will have to ask the city or county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. if I Replace a certificate of title. What if i request a certificate of title, instead?[NEWLINE]agent: For that scenario, You'll need to complete form MV-82TON or Application for Title Only. Make sure you read instructions carefully and follow them with accuracy.[NEWLINE]agent: Have you moved recently, by the way?[NEWLINE]user: Yeah, it has been couple moths already since i moved.[NEWLINE]agent: If that so, then you must learn how to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: I'll get into it, thanks. Now, when i apply for a replacement title, it'll be issued in the DMV office?[NEWLINE]user: The same day i apply for it, i mean?[NEWLINE]agent: Sorry, but that would be a no. For practical reasons, all certificates are printed in a secure facility foreign to the DMV and then mailed to you. That way is more fast and easy.[NEWLINE][BOUNDARY][NEWLINE]user: Um, sounds logical. In any case, what items i need to bring to DMV when i look for the replacement process?"}
{"id": "superseg_train_5538", "dialogue": "user: I would like to know how much I need to pay for fees and taxes for my car.[NEWLINE]agent: You will need to look at the attached charts. One is for registration fees and one is for taxes.[NEWLINE]user: This is a new car, so it is my first time paying the registration fee.[NEWLINE]agent: Okay. You will need to pay for your plate, which is $25, and you will need to pay for your title certificate, which is $50.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay any money to the county?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question if I pay the plate and the certificate at the same time, can you give me a discount? What are the charts for the online estimation service?[NEWLINE]agent: The charts can be used to estimate the registration fees, use taxes and supplemental fees for passenger vehicles and commercial vehicles.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes. This is based on how much your car weighs. Also, if you live in one of the MCTD counties, you will have an additional fee.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd also like to learn more about taxation and additional fees. When does the car use tax have to be paid?[NEWLINE]agent: You will need to pay the tax when you register a car or renew your registration.[NEWLINE]agent: What if I don't live in New York City?[NEWLINE]user: You may be exempt from the vehicle use tax in the county where you live.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an electric vehicle?"}
{"id": "superseg_train_5539", "dialogue": "user: How much are the fees to register?[NEWLINE]agent: Hello! I can help you with  that Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration[NEWLINE]agent: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business[NEWLINE]user: What If I live outside of it?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business,  complete form UT-11C[NEWLINE]agent: If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business, complete form UT-11C[NEWLINE][BOUNDARY][NEWLINE]user: About how much are the fees?[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another concern about plate payments. Do I have to pay the plate fees again if I transfer the plates to a new vehicle?[NEWLINE]agent: No, you won't have to pay plate fees again.[NEWLINE][BOUNDARY][NEWLINE]agent: I will happy to assist you with this. The chart shows the use taxes for all original registrations and renewals by the weight of the vehicle[NEWLINE]user: Is there anyplace locally where I could further inquire in person about these taxes?[NEWLINE]agent: If you have any questions about the taxes, ask the city or county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pay if I live in Manhatton?"}
{"id": "superseg_train_5540", "dialogue": "user: Who are the I LOVE NY Adventure Custom Plates available to?[NEWLINE]agent: You can get the I LOVE NY Adventure Custom Plates if you are an individual that holds a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks, Recreation and Historic Preservation Parks issued Empire Passport.[NEWLINE]user: How much do I have to pay to get an I LOVE NY Adventure Custom Plate?[NEWLINE]agent: The fee noted for each renewal is the $15 annual I LOVE NY fee plus the personalization fee if applicable and does not include the regular registration renewal fees due upon each renewal.  As the $15 I LOVE NY fee is an annual fee, if your registration is renewed every two years passenger and commercial class, the fee is $30 at renewal.  Motorcycle classes renew every one year, therefore a $15 I LOVE NY fee will be due at each renewal.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I would like to know the vision requirements & restrictions. Passing the vision test is required when applying for a driver licence or renewal?[NEWLINE]agent: Yes, you would have to pass a vision test for renewal or when apply for driver license and the test needs to show that you have a vision of at least 20/40 in either or both eyes with or without corrective lenses.[NEWLINE][BOUNDARY][NEWLINE]user: What if the form has a print date of 3/04 or later?[NEWLINE]agent: The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE]user: What if the Vision Test Report has a print date of 9/03 or earlier?[NEWLINE]agent: Then the form is valid for 6 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to take my vision test at the DMV office?[NEWLINE]agent: You can either take a vision test at the DMV office or prove that you meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.[NEWLINE][BOUNDARY][NEWLINE]user: What if my vision is impaired for night time?"}
{"id": "superseg_train_5541", "dialogue": "user: What do i do if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: You can request the icons be added to your DMV photo document[NEWLINE]agent: Does this apply to you?[NEWLINE]user: Yes, but do I go to the DMV?[NEWLINE]agent: Yes at the DMV there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing[NEWLINE][BOUNDARY][NEWLINE]user: One more thing about additional fee regarding with DMV photo document. What is the cost of having the icons added prior to renewal?[NEWLINE]agent: You would have to pay $12.50 for driver licenses/permits and $5 for non-driver id cards.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know as well. How do I make use of this simple new service?[NEWLINE]agent: you may choose to get your new DMV photo document with icons immediately[NEWLINE][BOUNDARY][NEWLINE]user: Is there a fee?[NEWLINE]agent: Yes. there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing your photo document during your visit[NEWLINE]user: can i do this online?[NEWLINE]agent: online using the online sporting license system at the NYS website[NEWLINE]agent: Does this answer your question?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can i get the i love NY custom plates?"}
{"id": "superseg_train_5542", "dialogue": "user: what if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: you may request the icons be added to your dmv photo document in two ways[NEWLINE]agent: when visiting the dmv office. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: there is a $12.50 $5.00 for non driver ID holders new document fee unless you are renewing your photo document during your visit[NEWLINE][BOUNDARY][NEWLINE]user: If you have any experience with supporting statements? May I still claim my impairment even though I'm not sure if it's on your records?[NEWLINE]agent: Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the New York State Department of Environmental Conservation and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44.[NEWLINE]user: how do i take advantage of this easy new service?[NEWLINE]agent: you may choose to get your new dmv photo document with the icons immediately.[NEWLINE][BOUNDARY][NEWLINE]user: what do the adventure custom plates cost?[NEWLINE]agent: the fee is $30 at renewal[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?[NEWLINE]agent: new lifetime sporting license purchasers and those that complete a boating safety course can opt to hae icons added to their nys driver license and non driver id when you purcahse[NEWLINE]user: am i required?[NEWLINE]agent: all individuals born on or after may 1, 1996 are now required to successfully complete an approved course in boater education in order to operate a motorboat[NEWLINE][BOUNDARY][NEWLINE]user: nys adventure license?"}
{"id": "superseg_train_5543", "dialogue": "user: what if i already have a lifetime sporting license or safe boating certificate?[NEWLINE]agent: you may request the icons to be added to your dmv photo document in two ways[NEWLINE]agent: when  can i do this?[NEWLINE]user: when visiting the dmv office[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what do the adventure custom plates cost?[NEWLINE]agent: $15[NEWLINE][BOUNDARY][NEWLINE]user: In addition to vision requirements and restrictions, what visual acuity must I have to pass the exam?[NEWLINE]agent: You need to have visual acuity of at least 20/40 based on the Snellen Visual Acuity Scale in either or both eyes, with or without corrective lenses.[NEWLINE][BOUNDARY][NEWLINE]user: how up to date does the eye test have to be if I get it done through my regular eye guy?[NEWLINE]agent: It depends on the form used. The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: can I have the restriction removed if I go down to the DMV and take the test?[NEWLINE]agent: Yes, you can take a vision test there or prove that you have meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.[NEWLINE][BOUNDARY][NEWLINE]user: can I take the test with my special glasses?"}
{"id": "superseg_train_5544", "dialogue": "user: How do I go about getting customized plates?[NEWLINE]agent: The I LOVE NY Adventure Custom Plates viewable here [ 2 ] are available to individuals that hold a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks, Recreation and Historic Preservation Parks issued Empire Passport.[NEWLINE][BOUNDARY][NEWLINE]user: ok thank you, what if I already have a safe boating certificate?[NEWLINE]agent: sure! no problem! You may request the icons be added to your DMV photo document in two ways ; online using the Online Sporting License System at the NYS website or by visiting a NYS Department of Motor Vehicles office and presenting the required proof[NEWLINE]agent: Did you check out the online sporting license system yet?[NEWLINE]user: No I didnt yet, can I just go to the DMV?[NEWLINE]agent: If you wish you can[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this DMV. If I don't have an improved document[NEWLINE]agent: it is located above the box with the wording, \" I hereby make an anatomical gift \"[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know about How do I use this simple new service? What is the first step to dealing with this?[NEWLINE]agent: Sure happy to help. ou may choose to get your new DMV photo document with the icons immediately, for a fee of $ 12.50 $ 5.00 for non - driver ID holders, or wait for your next license renewal at no charge[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain them on a regular passenger car[NEWLINE]agent: There are many ways to do this, I will be glad to help you.   you may order them online at I LOVE NY Adventure Custom Plates Gallery[NEWLINE]user: How much does that cost?"}
{"id": "superseg_train_5545", "dialogue": "user: What information can you give me about a sporting license?[NEWLINE]agent: You can request the information from the DMV.[NEWLINE]agent: Do you have proof of having the license?[NEWLINE]user: Yes, I can provide it.[NEWLINE]agent: There is a fee for the driver holders.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding my DMV photo document, besides that, do you have to pay something else?[NEWLINE]agent: for now that's what you have to pay[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about the New York State Adventure License, can I customize a plate?[NEWLINE]agent: Yes, there's a catalog that shows the pictures.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an additional fee?[NEWLINE]agent: Yes there's an annual fee and a renewal fee.[NEWLINE][BOUNDARY][NEWLINE]user: Will it take long?[NEWLINE]agent: You can pay a fee and get it immediately or wait for the renewal.[NEWLINE][BOUNDARY][NEWLINE]user: How much does it cost?"}
{"id": "superseg_train_5546", "dialogue": "user: What do I do if I already have a lifetime sporting license?[NEWLINE]agent: Then you can request the icon be added to your DMV document either using the website or going to your DMV office.[NEWLINE]agent: Do you need to know what to expect at the DMV office?[NEWLINE]user: Yes, I've never done this before.[NEWLINE]agent: Bring the required proof and there is a $12.50 fee, $5.00 for non-driver ID's.[NEWLINE][BOUNDARY][NEWLINE]user: One more for  DMV-issued photo documents, What licenses may I add to my DMV-issued photographic document?[NEWLINE]agent: Only lifetime purchased licenses, privileges or certifications may be added to the NY State DMV issued photo documents - annual licenses can not be added[NEWLINE]user: I'm interested in NYS custom plates. Are they available now?[NEWLINE]agent: Yes, the I LOVE NYS Adventure plates are currently available.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order them online?[NEWLINE]agent: No, but you can bring a copy of your driver's license and a copy of your sporting license with the application form.[NEWLINE][BOUNDARY][NEWLINE]user: Can you get these plates for any vehicle?[NEWLINE]agent: Yes, they are available for passenger, commercial and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: Is it yearly or is there a lifetime option?"}
{"id": "superseg_train_5547", "dialogue": "user: Hello, can you tell me about acceptable proof of ownership for manufactured homes?[NEWLINE]agent: of course. For manufactured home from the model year 1995 and newer, you can use as proof of ownership the Certificate of Title, any acceptable proof of ownership from other states, among other documents.[NEWLINE]agent: Have you purchased a new manufactured home from a dealer?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about proof of ownership for a new ATV?[NEWLINE]agent: for new ATVs, you can use as acceptable proof of ownership the Manufacturer's Certificate of Origin (MCO) or the Manufacturer's Statement of Origin (MSO).[NEWLINE][BOUNDARY][NEWLINE]user: And what can I use as proof of ownership for a trailer model 1976?[NEWLINE]agent: for that case, you can use either the NY State Certificate of Title (original or a certified copy) or a acceptable proof of ownership from any other state.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can email the MV-910 form and if so, how do I do this?[NEWLINE]agent: You need to click on the email address show on the form to open an email, or open an email and paste the address into the To line and then attach the completed form and send it.[NEWLINE][BOUNDARY][NEWLINE]user: What topic can I look online?"}
{"id": "superseg_train_5548", "dialogue": "user: I need help with a vehicle that was owned by a family member who recently passed away.[NEWLINE]agent: There's a checklist that you can use to get started.[NEWLINE]agent: How do I transfer ownership?[NEWLINE]user: You must complete an affidavit.[NEWLINE]agent: It should automatically transfer to you depending on the value.[NEWLINE][BOUNDARY][NEWLINE]user: Very good, and if I am the buyer, what aspects should I make sure of on a vehicle 8 years old or newer?[NEWLINE]agent: Always make sure the seller has completed the right damage disclosure statement because it indicates whether or not the vehicle's new title would be branded as a Rebuilt Salvage.[NEWLINE]user: Okay, now when buying from a dealer, what documents do I need to give acceptable proof of ownership?[NEWLINE]agent: The previous registration.[NEWLINE][BOUNDARY][NEWLINE]user: On a very similar note. What can you tell me about potential vehicle damage?[NEWLINE]agent: IF you're buying, you can go online and check the National Crime Bureau database and see if a vehicle has flood damage. You must be aware that you need the Vehicle Identification Number to do that.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding Deceased owner. What happens if there are several?[NEWLINE]agent: They will become part of the estate.[NEWLINE][BOUNDARY][NEWLINE]user: How do I file?[NEWLINE]agent: Go to the department of transportation.[NEWLINE][BOUNDARY][NEWLINE]user: Who has to sign the transfer?"}
{"id": "superseg_train_5549", "dialogue": "user: I just bought a car from a dealer, how do I go about transferring ownership?[NEWLINE]agent: I can help you with that, no problem!  [171] Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV.s[NEWLINE]agent: Did you purchase a vehicle from the dealer?[NEWLINE]user: yes I did.[NEWLINE]agent: I would be glad to show you how to file a complaint. learn how to file a complaint [ 7 ]  here.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about when I get my vehicle. How will I receive the title?[NEWLINE]agent: You will apply at the DMV, and it will be mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: Ok so i would need to bring proof to the DMV?[NEWLINE]agent: yes that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. How do I get it registered with the DMV?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about vehicles purchased. Can the dealer give the DMV the details I require?[NEWLINE]agent: Thank you for your pateince while I researched the answer. Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: What would I do if the vehicle is a part of a living trust?[NEWLINE]agent: No problem.  complete Part II of form DTF-802 for a gift.[NEWLINE][BOUNDARY][NEWLINE]user: My dad has passed away and I am trying to transfer ownship of his vehicle, can you help?[NEWLINE]agent: My condolences. they must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse[NEWLINE][BOUNDARY][NEWLINE]user: Can the owner and the settlor be the same person?"}
{"id": "superseg_train_5550", "dialogue": "user: I need some deceased owner info for transfers[NEWLINE]agent: Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843[NEWLINE]agent: will the transfer be made according to the Estates, Powers & Trust Law of New York State?[NEWLINE]user: no it won't[NEWLINE]agent: is there a surviving spouse that wants to transfer ownership?[NEWLINE]user: yes there is[NEWLINE]agent: okay, the spouse  must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse[NEWLINE][BOUNDARY][NEWLINE]user: I want to know about the  Department of Motor Vehicles Consumer Assistance, should I file it first with the DMV, if it concerns a repair?[NEWLINE]agent: You must file it with the DMV withing 90 days or 3,000 miles of the repair.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my spouse has passed away?[NEWLINE]agent: it would be disqualified[NEWLINE][BOUNDARY][NEWLINE]user: Another query pertaining to the DMV-regulated automotive business. what happens if the business does not have a license?"}
{"id": "superseg_train_5551", "dialogue": "user: How long are in-transit vehicle permits valid for?[NEWLINE]agent: 30 days.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you already paid the fee?[NEWLINE]user: Yes, I paid already.[NEWLINE]agent: The fee is $12.50.[NEWLINE][BOUNDARY][NEWLINE]user: Great info! One more thing, what happens if I purchased my vehicle in a private sale? How do I register this vehicle?[NEWLINE]agent: In this instance, both you and the seller must complete the registration at the NY Department of Tax and Finance department (DTF-802), and the DMV then calculates the tax that is payable and issues a payment receipt[NEWLINE][BOUNDARY][NEWLINE]user: What permit do I need to transport a vehicle from two different locations in New York?[NEWLINE]agent: The in-transit permit is all you need.[NEWLINE][BOUNDARY][NEWLINE]user: What fees do I need to pay?"}
{"id": "superseg_train_5552", "dialogue": "user: How do I register my vehicle from Missouri?[NEWLINE]agent: If you purchased it in another stae you would need to go to that states dmv[NEWLINE]user: oh ok thank you, it does not apply to me[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do all vehicles need proof of insurance to apply for a vehicle permit?[NEWLINE]agent: In some states they do not, for example, in New York[NEWLINE][BOUNDARY][NEWLINE]user: Where can I found more information on Vehicle Identification Numbers on vehicles and motorcycles?[NEWLINE]agent: The DMV have laws related to vehicle identification numbers (VINS) which are there to protect consumers[NEWLINE][BOUNDARY][NEWLINE]user: What do you need if you don't live in New York?[NEWLINE]agent: Acceptable proof of insurance if you are not a resident of New York State.[NEWLINE]user: No I am not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It is a light trailer, does that make a difference?[NEWLINE]agent: Light trailers do not need proof of insurance[NEWLINE][BOUNDARY][NEWLINE]user: and if i do not have one of those?"}
{"id": "superseg_train_5553", "dialogue": "user: what do i need to do if i bring a vehicle from another state to register in new york?[NEWLINE]agent: if you purchase a vehicle in another state. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: you will need to go through the states dmv office to get a temporary plate and registration to transport the vehicle to new york[NEWLINE][BOUNDARY][NEWLINE]user: do all vehicles need proof of insurance to apply for a vehicle permit?[NEWLINE]agent: vehicles that do not require insurance in new york state are not required to present proof of insurance[NEWLINE][BOUNDARY][NEWLINE]user: What if I put my plates back on? How long do I have before my registration expires if I don't renew it?[NEWLINE]agent: You can renew the registration and pay the renewal fees[NEWLINE][BOUNDARY][NEWLINE]user: How do I surrender personalised license plates?[NEWLINE]agent: The DMV office will store them, you must then apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE][BOUNDARY][NEWLINE]user: What form do I need to get back surrendered plates?"}
{"id": "superseg_train_5554", "dialogue": "user: How long is an in-transit permit valid?[NEWLINE]agent: An in-transit permit is valid for 30 days.[NEWLINE][BOUNDARY][NEWLINE]agent: How much is the fee for obtaining an in-transit permit?[NEWLINE]user: The cost for in-transit permits is $12.50.[NEWLINE]agent: The cost for in-transit permits is $12.50[NEWLINE][BOUNDARY][NEWLINE]user: Regarding vehicle registration, where can I get specific information regarding this online?[NEWLINE]agent: To get the information you are looking for, you must refer to the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]user: I also need additional information about my application. Would I have to pay anything if I'm not a New York resident?"}
{"id": "superseg_train_5555", "dialogue": "user: Do you sell our personal information to companies without our consent?[NEWLINE]agent: We do for a fee. That includes contract sales, a pay-per-search, and over-the-counter.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know if your information is being sold under contract sales?[NEWLINE]user: Yes, I would like to know if my information is being sold via contract sales.[NEWLINE]agent: We sell registration and vehicle data every two years and the information can only be used for purposes such as warranties or safety recalls.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if insurance companies cannot access my information through their searches?[NEWLINE]agent: The insurance company would need you to seed them a copy of your driver record in order for them to send you a quote. This makes it harder for customers to get affordable rates.[NEWLINE][BOUNDARY][NEWLINE]user: How will I be made aware of any safety recalls on my used car?[NEWLINE]agent: Manufacturers will be able to contact you about safety recalls by the data they have through their DMV contract sales program.[NEWLINE][BOUNDARY][NEWLINE]user: How are insurance companies able to provide quotes so quickly?[NEWLINE]agent: They can provide quick quotes because they are able to quickly and easily access your driving records.[NEWLINE][BOUNDARY][NEWLINE]user: Is contract sales legal?[NEWLINE]agent: Contract sales are legal. They follow New York State Law and federal law.[NEWLINE][BOUNDARY][NEWLINE]user: Is anyone able to access the pay-per-search feature?"}
{"id": "superseg_train_5556", "dialogue": "user: Why should I share DMV information?[NEWLINE]agent: The DMV information shared with bus companies, employers, insurance companies, researchers, and motor vehicle manufacturers, through each of the three sharing methods, makes our lives safer and more convenient[NEWLINE]agent: If this information were not made available traffic safety and commerce would be negatively impacted, do you need more infromation on this?[NEWLINE]user: Yes[NEWLINE]agent: A few examples of how DMV s information sharing programs benefit all of us are provided below[NEWLINE][BOUNDARY][NEWLINE]user: How much does the DMV get from pay-per-search sales?[NEWLINE]agent: $ 58 million per year[NEWLINE][BOUNDARY][NEWLINE]user: How much does it get from over the counter sales?[NEWLINE]agent: Approximately $ 3.0 million per year[NEWLINE][BOUNDARY][NEWLINE]user: How long does a quote take?[NEWLINE]agent: You can expect a rate quote within minutes. Insurance companies are able to provide this convenient service because they have direct pay - per - search access to DMV information[NEWLINE][BOUNDARY][NEWLINE]user: How much does the DMV get from contract sales?[NEWLINE]agent: Approximately $ 2.2 million per year[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info on this?"}
{"id": "superseg_train_5557", "dialogue": "user: does dmv sell driver license and vehicle information to others?[NEWLINE]agent: yes. dmv makes driver license and vehicle registration information available for a free using three methods.[NEWLINE][BOUNDARY][NEWLINE]agent: contract sales. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: in accordance with the federal DPPA and NY state law dms sells registration and vehicle date through an open procurement process every two years[NEWLINE]user: so they cant use dmv information?[NEWLINE]agent: those in connection with the issuance of manufacturer s warranty, safety recall or similar notices important things that keep the public safe[NEWLINE][BOUNDARY][NEWLINE]user: can i shop online for insurance companies?[NEWLINE]agent: you expect a rate quote within minutes. insurance companies are able to provide this convenient service because they have direct pay[NEWLINE][BOUNDARY][NEWLINE]user: do i have to pay per search?[NEWLINE]agent: in accordance with ny state law anyone requesting access using this method must apply to the dmv[NEWLINE][BOUNDARY][NEWLINE]user: are social security numbers sold?"}
{"id": "superseg_train_5558", "dialogue": "user: Is my driver license and vehicle information safe or is this information sold or shared with others?[NEWLINE]agent: Yes, your information of shared with companies who insure your vehicle or who repair  your vehicle after a collision.[NEWLINE]agent: Do one of the above apply to you? Have you had an accident or does your vehicle need repair?[NEWLINE]user: This does not apply to me, I have not had an accident.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can someone access my information or my vehicle information by using a Pay-Per-Search facility?[NEWLINE]agent: Yes, In accordance with NY State law anyone using this method has to apply to DMV and sign an agreement identifying their permissible use under the DPPA. Searches cost $7 each. Searches are usually done by insurance companies, who have to rate and monitor drivers or investigate claims. Searches are also done by employers who are required by monitor their employers driving records.[NEWLINE][BOUNDARY][NEWLINE]user: Why to Insurance Companies need this information, I can give it to them myself?[NEWLINE]agent: If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to a driver's history. Is it possible to place an order over the phone?[NEWLINE]agent: Sorry, but no. These cannot be ordered by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get my CDL abstract at a DMV office?"}
{"id": "superseg_train_5559", "dialogue": "user: I would like to know whether I can buy information on driver license and vehicle from DMV.[NEWLINE]agent: Yes. You can buy the information through contract sales, pay - per - search and over - the - counter.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the contract sales method?[NEWLINE]agent: Through contract sales method, DMV sells the information for every two years by an open procurement process. The successful bidders must follow the limitation that comes with the information so that the information will not be misused.[NEWLINE][BOUNDARY][NEWLINE]user: Does motor vehicle manufacturers also use the information shared by DMV?[NEWLINE]agent: Yes and it is a good example how the sharing programs play a critical role in improving public safety and make our life more convenient.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. I'd like to inquire about the License Event Notification Service now. What is a commercial driver's license (CDL) (summary)?[NEWLINE]agent: See an explanation of CDL management record summaries. You can request them online or have your employer request them through the LENS Leave Event Notification Service.[NEWLINE][BOUNDARY][NEWLINE]user: What is a standard driving record?[NEWLINE]agent: See an explanation of the 'Standard' driving record summaries issued by the New York DMV, and a PDF Driving Record Summary Description DS-242.1, which also shows a sample summary.[NEWLINE]user: And if I request the summary in an office or in the mail, is there a difference?"}
{"id": "superseg_train_5560", "dialogue": "user: What information should i see on my lifetime driving record?[NEWLINE]agent: You should see all your license information that currently stored by the DMV on you.[NEWLINE]user: What about my driving license abstract?[NEWLINE]agent: A standard ones should only contains information that is still required to keep by the DMV. Meanwhile, only 4 years records of most recent suspensions and revocations are shown on a standard driving record abstract.[NEWLINE]user: Can you tell me more information on what do I need to be aware of in the DMV website?[NEWLINE]agent:  You can not update your address during an online transaction. The DMV website has instructions to change your name on DMV documents and records[NEWLINE][BOUNDARY][NEWLINE]user: How manual online orders are made[NEWLINE]agent: A public organization and a private organization are defined as follows[NEWLINE][BOUNDARY][NEWLINE]user: If I already have a residence address registered with the DMV[NEWLINE]agent:  you are not required to change it when you change your mailing address, but you can change the residence address if you want to[NEWLINE][BOUNDARY][NEWLINE]user: what is the document number[NEWLINE]agent:  Document Number. The document number is 8 or 10 characters, and is printed on the lower right corner of your DMV photo document, or on the back for documents issues after January 29, 2014. The 8 character format is all numeric.[NEWLINE][BOUNDARY][NEWLINE]user: if it is not the same address?"}
{"id": "superseg_train_5561", "dialogue": "user: What is shown on my lifetime driving record?[NEWLINE]agent: A lifetime driving record contains all the information DMV possesses about you.[NEWLINE]agent: Is there any specific information you are seeking on your driving record such as suspensions and revocations?[NEWLINE]user: Yes, will all suspensions on my license be shown on my driving record?[NEWLINE]agent: On your standard driving record, most suspensions will be removed 4 years from the suspension date. However, all suspensions that you have received since you've obtained your license will show up on your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I think that suspension information is wrong in my driving record abstract?[NEWLINE]agent: IPlease contact the DMV Call Center. They will be able to assist you with this problem.[NEWLINE][BOUNDARY][NEWLINE]user: Will suspensions that I obtained out of state show up on my lifetime driving record?[NEWLINE]agent: Yes. The address and phone number of the court that issued your suspension will be recorded in your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What information about my current license is recorded in my lifetime driving record?[NEWLINE]agent: Your license class and current expiration date will be included in your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: How will suspensions be shown in my lifetime driving record?"}
{"id": "superseg_train_5562", "dialogue": "user: what information appears on a lifetime driving record?[NEWLINE]agent: A \"lifetime\" driving record contains all the licence information the DMV currently has available about a driver. it displays all the information that the DMV possesses.[NEWLINE]agent: would you like me to give you some more details about what it actually contains?[NEWLINE]user: no thank you, thats okay[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what else can you tell me about the lifetime driving record?[NEWLINE]agent: there is some information that may not appear on the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: what information does appear on the driving record?[NEWLINE]agent: information such as name, status, ie. whether the person is alive or deceased.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out where I can inspect copies of DMV records. What do I do when I am informed that the records I requested are ready for viewing?"}
{"id": "superseg_train_5563", "dialogue": "user: What is on a lifetime driving record?[NEWLINE]agent: I can explain:  A \" lifetime \" driving record contains all the license information DMV currently has available about a driver[NEWLINE]user: So if i have had revocations it will only show on the standard driving record?[NEWLINE]agent: I will be glad to help with that and answer it. most suspensions and revocations are only shown on the standard driving record abstract for 4 years from the date the suspension or revocation ended[NEWLINE][BOUNDARY][NEWLINE]user: What if it is for out of state roccorunces?[NEWLINE]agent: It may be different for each state or county, the court s address and phone number are recorded as provided by the issuing jurisdiction[NEWLINE]user: I have a question regarding commercial driver's license, what if I have a commercial driver's license from another state?[NEWLINE]agent: Do you want to get a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: In that case you must apply for your CDL at a DMV office and surrender your out-of-state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to prove that I live and work in the U.S.?"}
{"id": "superseg_train_5564", "dialogue": "user: what information appears on a lifetime driving record?[NEWLINE]agent: a lifetime driver record contains all license information that the DMV has about a driver however it may not include information that dates back to when a driver was initially granted driving privileges.[NEWLINE]user: could i have an example?[NEWLINE]agent: sure, a lifetime driving record will show suspensions and revoocations that are older than 4 years.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, for out-of-state cases, how does Criminal Negligence Convictions work?[NEWLINE]agent: The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE]agent: have you already been given the result of the sentence?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous alcohol-related driving conviction?[NEWLINE]agent: your license will be revoked for at least one year or until the age of 21, whichever is longer[NEWLINE][BOUNDARY][NEWLINE]user: If I'm over 21 and commit the violation"}
{"id": "superseg_train_5565", "dialogue": "user: Do I need to turn in in to DMV?[NEWLINE]agent: Do you have these documents available?[NEWLINE]user: Yes, why do I need to mail a copy of his death certificate to DMV?[NEWLINE]agent: Providing copies of these documents will ensure that your deceased loved one will not become a target of identity theft.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about electronic voter registration. I see what you mean.  After my submission, what will happen to it?[NEWLINE]agent: The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.[NEWLINE]agent: Haven't you heard anything, six weeks after sending in your application?[NEWLINE]user: No, it hasn't been six weeks yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How does the voter registration work on the DMV website of NY?[NEWLINE]agent: DMV will display your name, residence and mailing addresses, date of birth, and gender from DMV records for you to confirm their accuracy.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to put a signature under my registration application by myself?[NEWLINE]agent: Did you agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?"}
{"id": "superseg_train_5566", "dialogue": "user: I need more info a my drivers license[NEWLINE]agent: Are you reporting a death?[NEWLINE]user: Yes[NEWLINE]agent: Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV. This will prevent further mailings or identity theft[NEWLINE][BOUNDARY][NEWLINE]user: About voter registration, how can I find out what the current status of my voter registration is?[NEWLINE]agent: The NYS Board of Elections provides a website for New York State residents to check their voter registration status.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, perfect. And do I have to put my signature on my voter registration application?[NEWLINE]agent: Do you\u00a0agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?[NEWLINE]user: No, I haven't agreed with it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So what happens next, after my voter registration application is submitted?"}
{"id": "superseg_train_5567", "dialogue": "user: I need to update my address on my driver's license.[NEWLINE]agent: Has your spouse passed away?[NEWLINE]user: No, I just moved and need to update my address.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My previous house has been settled.[NEWLINE]agent: Ok, you can call the DMV Revenue Accounting line at 888-525-5245[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if you have any information regarding the proof of ownership the DMV accepts for a trailer model 1976?[NEWLINE]agent: for that case, you can use either the NY State Certificate of Title (original or a certified copy) or a acceptable proof of ownership from any other state.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a driver's license, a permit, or an identification card? Will it avoid identity fraud if I mail in a copy of their death certificate and driver's license?[NEWLINE]agent: Yes, we can help with that.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get my deceased husband's vehicle transferred into my name?[NEWLINE]agent: I can send you a PDF checklist that you can use to help with transferring the ownership of the vehicle over to you.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, it is a difficult time for me, but I know I need to get this issue resolved.  What about page 4?[NEWLINE]agent: I am so very sorry for your loss.  I can walk you through page 4 and what you need to do.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a refund of my husband's registration fee?"}
{"id": "superseg_train_5568", "dialogue": "user: My mother has just passed away.  Can you please give me the address for reporting this to the DMV?[NEWLINE]agent: Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV.  You can mail that to DMV License Production Bureau, P.O. Box 2688 ESP, Albany, NY 12220-0668.  This will prevent further mailings or identity theft.[NEWLINE]agent: Can a refund be issues on my mother's registration fee since she just passed?[NEWLINE]user: I would like to get a refund on my mother's registration fee since she just passed, however, I am not the executrix.  Is this still possible?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I receive the refund of my mother's registration fee?[NEWLINE]agent: It is possible to request that refund, however DMV will issue it to the name of the estate, so you would have to work that out in a way for you to receive it then.  To request the refund of your recently passed mother's registration fee, you must surrender the vehicle plates at a DMV office and request a transfer receipt, not a refund receipt.  You need to have the executor or executrix of the estate send a completed and signed Request for Refund [1] MV-215 with \"deceased\" on the form, a photocopy of the death certificate, and the transfer receipt to the address listed on the Request for Refund form.[NEWLINE][BOUNDARY][NEWLINE]user: I need a little more information about New York State licensed TNC companies.  Is there a minimum age requirement?[NEWLINE]agent: Yes, of course. You need to be 19 years old or older, to be a tnc driver.[NEWLINE][BOUNDARY][NEWLINE]user: And Can I use any vehicle I want?[NEWLINE]agent: That will depend on every tnc company, which may have requirements on the vehicles they allow.[NEWLINE][BOUNDARY][NEWLINE]user: And the tnc drivers can get insurance?[NEWLINE]agent: The tnc companies will have to make sure the tnc drivers understand and have the required insurance to work.[NEWLINE]agent: Are you interest in being a tnc driver?"}
{"id": "superseg_train_5569", "dialogue": "user: Looking for information on my ID[NEWLINE]agent: Who might this be? You or for someone else?[NEWLINE]user: I had my father die and want to make sure everything in his estate is taken care of.[NEWLINE]agent: You would need to provide a certificate of death as well as anything else to ensure no ID theft is taking place, though I am sorry for your loss.[NEWLINE]user: I see thanks, and regarding stolen vehicles, how can I specifically report the theft of the license plates, is it in the aforementioned report?[NEWLINE]agent: No. That's something completely different. For plates, you must go to police and ask them to complete a form MV-78B for Report of Lost or Stolen Motor Vehicle Items. That form is just available in police agencies.[NEWLINE]agent: It's all clear for you, or you still needs more information about it?[NEWLINE]user: No, thanks, i think i understood all the info.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've been told that i must do some insurance transfer only title. I must do that even after my vehicle is recovered?"}
{"id": "superseg_train_5570", "dialogue": "user: What is plate surrender and registration refund?[NEWLINE]agent: You can request a refund for a deceased individuals registration.[NEWLINE]agent: Is the estate settled?[NEWLINE]user: No it is not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer ownership of deceased individuals vehicle.[NEWLINE]agent: Here is a checklist PDF [ 2 ] MV-843.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to learn more about TNC. But I guess you cannot elaborate more about the insurance requirements for a TNC driver?[NEWLINE]agent: That's something for the TNC company. They have to make sure their drivers understand and effectively have the proper insurance.[NEWLINE]agent: You're going to be a TNC driver right?[NEWLINE]user: Yes, That's right, that's why i wanted to know about this.[NEWLINE]agent: Then you should contact the TNC company you are interested to work with so they can give you more details.[NEWLINE][BOUNDARY][NEWLINE]user:  Yeah, i already thought about doing that. I can use any vehicle to do that right? i mean, like a truck or something?[NEWLINE]agent: Sorry, but no. TNC rules forbid use of taxis, delivery vehicles, limousines or licensed for-hire vehicles from being used as a TNC vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a boomer. And i suppose that applies to pick up random passengers too, right?"}
{"id": "superseg_train_5571", "dialogue": "user: I have a family member passed and need help with driver license permit and ID.[NEWLINE]agent: Please mail a copy of the death certificate and a copy of their license to the DMV.[NEWLINE]user: This does not apply to me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Will this prevent identity theft?[NEWLINE]agent: Yes.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know about Model year 1973 or newer with an unladen weight of 1,000 lbs.[NEWLINE]agent: The acceptable proof of ownership is either the NY State Certificate of Title must be the original or a certified copy, 11 acceptable proof of ownership from another state 12. What kind of proof do we require for trailers?[NEWLINE][BOUNDARY][NEWLINE]user: Why is it important to deal with any problems with the deceased  driver's license and vehicle registration?[NEWLINE]agent: They often leave outstanding issues.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I need to contact?[NEWLINE]agent: Please call 518 - 474 - 0902 the DMV Revenue Accounting Unit[NEWLINE]user: What about registration refund?[NEWLINE]agent: It may be possible and would be refunded to the name of the estate.[NEWLINE]user: What if the estate is settled?[NEWLINE]agent: Call the DMV Revenue Accounting Unit[NEWLINE][BOUNDARY][NEWLINE]user: How do i transfer ownership of the vehicle?"}
{"id": "superseg_train_5572", "dialogue": "user: Where can I get information on obtaining a CDL permit?[NEWLINE]agent: Information for obtaining a CDL permit can be found in the CDL Permit Rule.[NEWLINE]user: I don't need information about the CDL Permit Rule. I need information on obtaining a CDL.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to see additional resources regarding CDL permits?[NEWLINE]user: Yes, I would like to see these resources.[NEWLINE]agent: The DMV License Event Notification Service, New York Vehicle and Traffic Law, and Federal Motor Carrier Safety Administration are all resources that you can use to obtain information about CDL permits.[NEWLINE][BOUNDARY][NEWLINE]user: I'm just asking for the Renewal fees for CDLs. How much is the fee for it?[NEWLINE]agent: The fees for the photo document and the supplemental Metropolitan Commuter Transportation District are the basic fees.  There could possibly be additional fees.[NEWLINE]agent: How much additional would it cost me if I am combining with a motorcycle Class MJ?[NEWLINE]user: A motorcycle Class MJ would add an additional $8 to the total of your fees.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to meet the federal medical certification requirements every time I renew my CDL?[NEWLINE]agent: If you are a US citizen or lawful permanent resident you will only need to provide the required proofs on the first, original, amendment, reciprocity or renewal application on or after June 18, 2015.  The proof will be retained on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: What topic will I find more information on if I go to the MyDMV website?"}
{"id": "superseg_train_5573", "dialogue": "user: What CDL changes have been made in Phase 1?[NEWLINE]agent: Are you inquiring about new CDL skills testing changes?[NEWLINE]user: No, I already know about these changes.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking information about Phase 1 National suspension and revocation screening?[NEWLINE]user: No. I am familiar with the new suspension and revocation screenings.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about Phase 3? What changes have been made there?[NEWLINE][BOUNDARY][NEWLINE]agent: There have been new changes to endorsements and CDL restrictions. Would you like more information about this?[NEWLINE]user: Yes. What new CDL restriction changes have been made?[NEWLINE]agent: There are new CDL restrictions may apply to CLP holders who partake in skills tests in vehicles that do not have full airbrakes or a manual transmission.[NEWLINE]user: What vehicle requirements could cause a restriction on my CDL?[NEWLINE]agent: There are several incidents which would result in a restriction on your license. For example, if the vehicle you are driving has an automatic transmission and this is your first road test in a CMV, there will be a E restriction on your license.[NEWLINE][BOUNDARY][NEWLINE]user: What new revocations could effect my ability to obtain a CLP or CDL?[NEWLINE]agent: Your commercial license will be revoked for one year if you are found guilty or were convicted of falsifying a CDL application or misrepresented your self certification driving type.[NEWLINE][BOUNDARY][NEWLINE]user: Can I provide photo copies of documents needed for application completion?"}
{"id": "superseg_train_5574", "dialogue": "user: I need help with Phase 2[NEWLINE]agent: The Medical Certification changes?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need help with changes to phase 3[NEWLINE]agent: OK, new restrictions include if the vehicle has an automatic transmission, and if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction.[NEWLINE]user: If the vehicle used for the test has an automatic transmission then what?[NEWLINE]agent: If it is and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.[NEWLINE][BOUNDARY][NEWLINE]user: What are the employer responsibilities with regards to CLP?[NEWLINE]agent: Section 140 of the New York State Transportation Law is amended to provide that no employer will allow an employee to operate a commercial motor vehicle during any period in which the operator does not have a valid CLP or CDL or does not have those with a proper class or endorsement[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL with an L restriction?[NEWLINE]agent: You will be upgraded from an L to a Z restriction[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my medical certification becomes not certified?"}
{"id": "superseg_train_5575", "dialogue": "user: I want more info on phase 3[NEWLINE]agent: Do you need help with endorsement and restriction changes?[NEWLINE]user: Yes[NEWLINE]agent: New CDL restrictions defined below by the Federal Motor Carrier Safety Administration FMCSA may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.[NEWLINE]agent: Does the vehicle used for your skills test have an automatic transmission?[NEWLINE]user: Yes[NEWLINE]agent: OK, well if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction[NEWLINE]user: What is an E restriction?[NEWLINE]agent: An E restriction is given when you are driving an automatic and this is yoru first road test in a CMV[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have an open suspension?[NEWLINE]agent: The CDL Permit Rule broadens the criteria used during CLP and CDL license applications to check for open suspensions and revocations in other states.New York State will reject any application where a driver has any open suspension or revocation in any state[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a CDL with an L restriction?"}
{"id": "superseg_train_5576", "dialogue": "user: Can you tell me about the phase 2 of the implementation of the CDL permit rule?[NEWLINE]agent: Dp ypou want to know about the medical certification changes?[NEWLINE]user: Yes, please.[NEWLINE]agent: In this phase, the New York State DMV sended CLP holders a notification if their medical certification status appeared as \"Not Certified\", after which the CLP was canceled if the CLP holder didn't re-certify within 55 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can the NY State reject my application if I have an open suspension in another state?[NEWLINE]agent: Yes. With the CDL Permit Rule the NY State can check for open suspensions and revocations in other states and reject any application if it finds open suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know what the requirements are for a waiver of the military skills test..[NEWLINE]agent: You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license meet all other requirements to qualify for a NYS CDL see Get a CDL. Is it possible to meet the requirements by exchanging my New Jersey driver's license for a New York state driver's license?[NEWLINE]user: Where can I get more information about this?[NEWLINE]agent: You can find this information on our website under Driver License Class Descriptions [ 4 ] MV-500C.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on becoming a Commercial Driver?"}
{"id": "superseg_train_5577", "dialogue": "user: I'm looking at getting a CDL for the first time.[NEWLINE]agent: Do you have any restrictions on your personal driver's license already?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Outstanding. There is a table on our website that will show you all documentation you need then.[NEWLINE]user: I am currently having a pending revocation, though.[NEWLINE]agent: I would reference the table I showed you then, as it might have something to do with that.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail the written exam or background checks?[NEWLINE]agent: want to know what happens if you fail the written test?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: under what circumstances is endorsement possible?[NEWLINE]agent: We cannot issue the HazMat endorsement until the background checks are completed and approved. The DMV will provide a CDL with the HazMat endorsement that is valid for 90 days only if you applied to renew a current New York State CDL with a HazMat endorsement[NEWLINE][BOUNDARY][NEWLINE]user: and what is required to initiate background checks?"}
{"id": "superseg_train_5578", "dialogue": "user: How do I reinstate surrendered plates?[NEWLINE]agent: You must apply in a DMV office to reinstatement of your registration and receive vehicle plates and bring a completed Application for Registration.[NEWLINE]agent: How long is it since your registration expired?[NEWLINE]user: 18 days[NEWLINE]agent: The cut off limit is 60s days so you can still renew[NEWLINE][BOUNDARY][NEWLINE]user: Where do I apply for reinstatement of the registration?[NEWLINE]agent: You must apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender the plates temporarily?[NEWLINE]agent: You can surrender your vehicle plates at a local DMV office and reinstate the registration later. For example, you can surrender your vehicle plates and cancel liability insurance when you take your vehicle off the road for the winter.[NEWLINE][BOUNDARY][NEWLINE]user: Where will the plates be stored?[NEWLINE]agent: The DMV office will store them.[NEWLINE]user: How much does it cost for a new set of vehicle plates?[NEWLINE]agent: The DMV office will issue a new set of vehicle plates and can charge a vehicle plate fee of up to $ 25.00[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything to the plates before giving them over?"}
{"id": "superseg_train_5579", "dialogue": "user: I need help with plate storage[NEWLINE]agent: The DMV does not store standard vehicle plates[NEWLINE]agent: Are you wishing to surrender standard plates?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to the plates before surrendering them?[NEWLINE]agent: Be sure to remove plate frames and fasteners before you surrender them, we will not accept plates with frames or fasteners attached[NEWLINE][BOUNDARY][NEWLINE]user: I would like to surrender the plates of my car but am currently in the UK, where can I go to do this?[NEWLINE]agent: i can see your local office to bring them and will share the address[NEWLINE][BOUNDARY][NEWLINE]user: can i still use my moped without my documents?[NEWLINE]agent: you are still able to use your moped just bring the documents to us to copy and have on file[NEWLINE][BOUNDARY][NEWLINE]user: i will also bring proof of insurance and my id card[NEWLINE]agent: if your insurance is up to date there will be no issues[NEWLINE]user: i have full insurance and full drivers permit"}
{"id": "superseg_train_5580", "dialogue": "user: Hi.  I will be storing my car for the winter and I am wondering if I can surrender my vehicle plate so I'm not paying registration fees for that period.[NEWLINE]agent: Yes, this is permitted.[NEWLINE]agent: Bring your plate to your local DMV office and request a receipt.[NEWLINE]user: Will my plate be stored?[NEWLINE]agent: If you have a standard plate, it will not be stored.[NEWLINE]user: What will they do with it?[NEWLINE]agent: It will be destroyed.\u00a0 Do you have a standard plate or a custom plate?[NEWLINE][BOUNDARY][NEWLINE]user: I actually have a customized plate.[NEWLINE]agent: In that case, it can be stored.[NEWLINE][BOUNDARY][NEWLINE]user: How do I submit my plate?[NEWLINE]agent: You must remove plate frames and fasteners as the plate will not be accepted with these attached.[NEWLINE][BOUNDARY][NEWLINE]user: How will I retrieve my plate in the Spring?[NEWLINE]agent: You must apply for the reinstatement at the same DMV office that you surrendered your plate.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you."}
{"id": "superseg_train_5581", "dialogue": "user: I need to reinstate my surrendered plates.[NEWLINE]agent: You should go to a DMV office and ask for the reinstatement of your registration and receive your vehicle's plates. The first document you'll need is the completed Application for Registration or Title form (PDF MV-82)[NEWLINE]agent: Are you looking to reinstate your registration within 60 days before the expiration of your registration?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Then you can renew your registration and pay the renewal fees.[NEWLINE][BOUNDARY][NEWLINE]user: In what office should I apply for the reinstatement of the registration?[NEWLINE]agent: It should be done at the same DMV office you surrendered your personalized plates.[NEWLINE]user: what is the fee for getting a new set of vehicle plates?[NEWLINE]agent: you can get charged up to 25$ by the DMV office for issuing a new set of vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: when does the new registration expires?[NEWLINE]agent: It expires the same date as the registration you surrendered.[NEWLINE][BOUNDARY][NEWLINE]user: Can I surrender my plates temporarily?"}
{"id": "superseg_train_5582", "dialogue": "user: Hello, I stored my plates before last winter, how do I reinstate them.[NEWLINE]agent: You must apply for reinstatement at the DMV and bring a completed Application for Registration or TitleMV-82.[NEWLINE]agent: Is your registration still active?[NEWLINE]user: Yes but it is going to expire in 3 months. Is that okay?[NEWLINE]agent: Yes that complies with the rules.[NEWLINE]user: Will there be a fee to renew?[NEWLINE]agent: Yes renewal and fee payment will ensure that your registration is valid.[NEWLINE][BOUNDARY][NEWLINE]user: Which DMV do I have to go to to retrieve my plates?[NEWLINE]agent: You must return to the same DMV office where you surrendered your plates.[NEWLINE]user: Were my plates stored there?[NEWLINE]agent: Yes they were.[NEWLINE]user: What if the plates that I stored have been destroyed?"}
{"id": "superseg_train_5583", "dialogue": "user: I need to get a plate reinstated.[NEWLINE]agent: You must bring all appropraite items as well as ID to a local branch.[NEWLINE]agent: If it is within 60 days of lapsing, you can just come to a branch.[NEWLINE]user: It has been more than 60 days.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You have to go to the branch where you originally got them, then, with the necessary information and credentials.[NEWLINE]agent: Though it sounds like you have a basic idea of the necessary requirements, so just make sure you go back to where you got them from in the first place.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to get rid of liability?[NEWLINE]agent: I can not recommend or give advice about coverage, I can only direct you to the relevant authorities.[NEWLINE][BOUNDARY][NEWLINE]user: Is the any sort of credit towards the payment of the New York State sales tax if I bought my ATV out of state and paid the state sales tax for that state?[NEWLINE]agent: Yes. You can apply for a credit when you apply for registration in New York. However, you can only be eligible for this credit if New York and the state where you paid sales tax have a reciprocal sales tax agreement.[NEWLINE][BOUNDARY][NEWLINE]user: III didn't buy from a dealer. I bought from a private individual. What would be considered an acceptable proof of ownership in my case?"}
{"id": "superseg_train_5584", "dialogue": "user: How do i surrender my plates temporarily?[NEWLINE]agent: You can surrender your vehicle plates at a local DMV and then you can also save money by canceling your liability insurance temporarily also.[NEWLINE]agent: Did you cancel your liability insurance when you turned in your plates temporarily?[NEWLINE]user: yes I did turn my plates in and cancel my liability insurance.[NEWLINE]agent: it is a good thing when you can save money by canceling your liability insurance temporarily.[NEWLINE]user: Does it matter if I cancel my liability insurance or not?[NEWLINE]agent: It will be a good thing because you will save money on your liability insurance when you cancel it.[NEWLINE][BOUNDARY][NEWLINE]user: What happens to my personalized plates when I turn them in to the DMV?[NEWLINE]agent: Fortunately, the DMV will store them unto you come to reinstate them.[NEWLINE]user: What happens if I surrender my standard plates?[NEWLINE]agent: The DMV does not store your standard vehicle plates because they destroy them.[NEWLINE]user: What do I do with my personalized plates?[NEWLINE]agent: The DMV actually stores them for you until you go back to the same DMV you surrendered them to to get reinstated.[NEWLINE]user: Can i go to any DMV office to get my personalized plates back?"}
{"id": "superseg_train_5585", "dialogue": "user: If I want to open a driving school for my community, how often do I have to renew the Driving School License?[NEWLINE]agent: Each time you renew your license, it is renewed for two years.[NEWLINE]agent: Are you wanting to renew a license or to get a new license?[NEWLINE]user: I do not yet have a license to renew, no.  I will need a new one.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: When I am ready to renew the license, though, what information will I need to have with me at that time?[NEWLINE]agent: When you are ready to renew your license, which you must do between 30 and 60 days before your original license will expire, you will need your Driving School Renewal Application form MV-522, Proof of Workers' Compensation form C-105 or U-26.3 and Disability Benefits Insurance Coverage form CE-200 along with payment for the license fee in the form of a check or money order payable to Commissioner of Motor Vehicles.   You must also know that if your school will use vehicles for instruction you must attach a List of Driving School Vehicles for MV-527 and if your school provides the Pre-licensing Course you must also attach a Signature Authorization List - Pre-Licensing Course form MV-278.6.[NEWLINE]user: What qualifications do you need to become a driving school instructor?[NEWLINE]agent: Before it can be renewed you must complete a course in driver training and traffic safety which is approved by the Commissioner of at 30 hours.[NEWLINE][BOUNDARY][NEWLINE]user: What if my driver license is from another state besides NY?[NEWLINE]agent: A certified copy of your driving record from the state agency that issued your license must be included.[NEWLINE][BOUNDARY][NEWLINE]user: What should the owner do with the application?"}
{"id": "superseg_train_5586", "dialogue": "user: How do I renew my driving school license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires the expiration date is printed on your license[NEWLINE]agent: Are you currently in the renewal process?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do I renew if my school gave me the pre-licensing course?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Regarding to the MV-524. Is it necessary for me to state on the application that my driver's license was issued in a different state?[NEWLINE]agent: Yes. You will need to include a certified copy of your driving record from the state who issued your license.[NEWLINE]user: Do I need to show a customer or DMV employee my certificate, if they ask to see it?[NEWLINE]agent: Yes. Your certificate needs to be with you and you must be able to present it when asked.[NEWLINE][BOUNDARY][NEWLINE]user: What is the name of the application?[NEWLINE]agent: Application for Driving School Instructor Certificate.[NEWLINE]user: Okay. Where does the application need to be mailed?[NEWLINE]agent: The application needs to be mailed to the New York State Department of Motor Vehicles Bureau of Driver Training Programs, 6 Empire State Plaza, Room 327, Albany, NY 12228 473-7174.[NEWLINE][BOUNDARY][NEWLINE]user: Can you qualify for the certificate, if you have been convicted of a felony?"}
{"id": "superseg_train_5587", "dialogue": "user: Hello I would like to renew my driver's license, when is the right time to do so?[NEWLINE]agent: Renewal of a Driving School License must be performed between 30 and 60 days before the expiration date as seen on your license.[NEWLINE]agent: Would you like to begin the renewal process?[NEWLINE]user: No I'm not ready yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I see that I have to provide a list of my driving school's vehicles, is that really necessary?[NEWLINE]agent: Yes it is a requirement.[NEWLINE]user: I'm now going to inquire about the qualifications for being a driving school instructor. What occurs if I need to renew my Driving School Certificate?[NEWLINE]agent: Before it can be renewed you must complete a course in driver training and traffic safety which is approved by the Commissioner of at 30 hours.[NEWLINE][BOUNDARY][NEWLINE]user: What if my driver license is from another state besides NY?[NEWLINE]agent: A certified copy of your driving record from the state agency that issued your license must be included.[NEWLINE][BOUNDARY][NEWLINE]user: What should the owner do with the application?"}
{"id": "superseg_train_5588", "dialogue": "user: How do I renew my license?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the renewal process?[NEWLINE]user: Yes, I am.[NEWLINE]agent: You must provide updated information about your driving school including Driving School Renewal Application form MV-522, proof of Worker's Compensation form C-105.2 or U-26.3/[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License has expired?[NEWLINE]agent: You must immediately stop operating your driving school business.  Your school will not be licensed to operate.[NEWLINE][BOUNDARY][NEWLINE]user: What are Driving School License?[NEWLINE]agent: Driving School Licenses are issued to businesses that qualify to operate a driving school.  They are renewed for 2 years.  The license must be renewed before the expiration date shown on the license if the driving school wants to continue to operate the business.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school uses vehicles for instruction?[NEWLINE]agent: You must attach a list of Driving School Vehicles, MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Can I renew if my license has expired?"}
{"id": "superseg_train_5589", "dialogue": "user: How do I renew?[NEWLINE]agent: Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.[NEWLINE]agent: Are you in the process of renewing?[NEWLINE]user: No not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do I get my expiration date?[NEWLINE]agent: It is printed on your license.[NEWLINE]agent: What if my school uses vehicles for instruction?[NEWLINE]user: Yes my school uses vehicles for instruction.[NEWLINE]agent: You must attach a List of Driving School Vehicles-MV-527[NEWLINE]user: What about pre-licensing?[NEWLINE]agent: You must attach a Signature Authorization List-Pre-Licensing Course, MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: How long are licenses renewed for?"}
{"id": "superseg_train_5590", "dialogue": "user: What do I need to renew my Driving School license?[NEWLINE]agent: It needs to be done 30-60 days prior to expiration.[NEWLINE]agent: Do you have updated information about your school?[NEWLINE]user: Yes, everything is updated.[NEWLINE]agent: Then you need your Driving School Renewal Application, Proof of Workers Compensation form, and Disability Benefits Coverage form.[NEWLINE]user: What if we provide the Pre-licensing course?[NEWLINE]agent: Then you need to attach a Signature Authorization List- Pre-licensing Course.[NEWLINE]user: What about if we use vehicles for instruction?[NEWLINE]agent: You need to attach a List of Driving School Vehicles.[NEWLINE]user: Which form is that?[NEWLINE]agent: MV-278 6[NEWLINE][BOUNDARY][NEWLINE]user: What if my license expired?[NEWLINE]agent: You must stop operating.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else?"}
{"id": "superseg_train_5591", "dialogue": "user: I have a problem I'd like to report[NEWLINE]agent: What is a DMV regulated automotive business you wish to report?[NEWLINE]user: Yes I want to report a business[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: How do I place a complaint against a DMV regulated automotive business?[NEWLINE]agent: Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious about anything else about those plates; can I look them up on the internet?[NEWLINE]agent: you can browse our collection of picture plates online[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combo[NEWLINE]agent: 8 characters on standard series, 6 characters on a personalized[NEWLINE]user: how many characters for a picture plate?[NEWLINE]agent: 6 characters.[NEWLINE][BOUNDARY][NEWLINE]user: are there any plate combinations that are restricted?"}
{"id": "superseg_train_5592", "dialogue": "user: I'm having an issue with a DMV regulated business.[NEWLINE]agent: Is it a regulated, automotive business?[NEWLINE]user: Yes, it is.[NEWLINE]agent: All automotive related businesses are regulated by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: How can I lodge a complaint against a DMV regulated business?[NEWLINE]agent: After you file the complaint, a representative from the DMV will be assigned to handle it.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about personalized license plates. Is it pricey?[NEWLINE]agent: It depends on what type of plates you're getting.[NEWLINE][BOUNDARY][NEWLINE]user: Can I add my own picture?[NEWLINE]agent: No, we have a catalog.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions?"}
{"id": "superseg_train_5593", "dialogue": "user: I need help with regulating an automotive business.[NEWLINE]agent: What type of business is it?[NEWLINE]user: I need help figuring out it it's DMV regulated.[NEWLINE]agent: DMV regulates automotive businesses.[NEWLINE]user: How do I get it regulated?[NEWLINE]agent: Visit your local DMV.[NEWLINE][BOUNDARY][NEWLINE]user: According to what I've read, the type of vehicle used for the test determines the restrictions I'll be subjected to. What kind of limitations do you have?[NEWLINE]agent: If your road test vehicle has an automatic transmission, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction, for example.[NEWLINE][BOUNDARY][NEWLINE]user: I've also heard there is s a driver's manual. Where can I get it?[NEWLINE]agent: You can get the New York State Commercial Driver 's Manual (CDL-10) online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: And how I can find out which kind of proofs I can bring to the DMV office?"}
{"id": "superseg_train_5594", "dialogue": "user: I have an issue with the DMV regulated automotive business[NEWLINE]agent: is this concerning repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE]user: no, none of those[NEWLINE][BOUNDARY][NEWLINE]agent: do you need to file a complaint against a DMV regulated automotive business?[NEWLINE]user: yes I do[NEWLINE]agent: have you tried to resolve the issue with management?[NEWLINE]agent: If no satisfactory resolution is reached then you can file a complaint[NEWLINE]user: no, not that[NEWLINE]agent: If there is another problem you can file a complaint electronically[NEWLINE]user: I would like to do that[NEWLINE]agent: To submit electronically, download the complaint report to your personal device Attach and then email the completed report as well as any supporting documents[NEWLINE]user: okay, but what if it is a lemon law complaint?[NEWLINE]agent: file a Lemon Law Complaint.Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE]user: I send everything I have?"}
{"id": "superseg_train_5595", "dialogue": "user: I would like to lodge a complaint about an automative business, how do I proceed?[NEWLINE]agent: Is the business an automotive related business? and is the business located in New York State?[NEWLINE]user: Not really, no.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you tried to resolve the question with the owner already?[NEWLINE]user: Well no because the owner is forever unreachable it seems.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who handles the investigation and how long does it take usually?[NEWLINE]agent: Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.[NEWLINE]user: Where do I lodge my Complaint?[NEWLINE]agent: The address is:Complaint UnitBureau of Consumer & Facility ServiceDepartment of Motor VehiclesP.O. Box 2700-ESPAlbany[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a list of what types of businesses are covered by the DMV regulation?[NEWLINE]agent: It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State[NEWLINE][BOUNDARY][NEWLINE]user: And what if I don't agree with the outcome? Can i lodge a further complaint?"}
{"id": "superseg_train_5596", "dialogue": "user: I need to report a problem with a DMV regulated automotive business.[NEWLINE]agent: Are you sure it is a DMV regulated business?[NEWLINE]user: No, I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to file a complaint against a DMV regulated automotive business?[NEWLINE]user: No I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact?[NEWLINE]agent: If you have questions about the complaint process you can contact the DMV Complaint Unit at 1-518-474-8943.[NEWLINE]user: What are the hours I can call?[NEWLINE]agent: Office hours are Monday-Friday, 8:15am to 4:15pm.[NEWLINE][BOUNDARY][NEWLINE]user: What is regulated by the DMV?[NEWLINE]agent: The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get information on the investigation and hearing process?"}
{"id": "superseg_train_5597", "dialogue": "user: There is an issue with the automotive business Smith automotive[NEWLINE]agent: Did you alredy file a claim?[NEWLINE]user: I have yet to do so[NEWLINE][BOUNDARY][NEWLINE]agent: First we suggest to resolve the issue with the management[NEWLINE]user: that did not work[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, so sorry to hear that. you must submit a Vehicle Safety Complaint Report PDF [ 2 ] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.[NEWLINE]agent: download the complaint report available at the link above to your personal device.[NEWLINE]user: Will copies of them work?[NEWLINE]agent:  Copies of work orders and invoices are proof of your attempts to resolve the problem.2[NEWLINE]user: can I email them?[NEWLINE]agent:  Attach and then email the completed report as well as any supporting documents to[NEWLINE]user: What is the new york lemon law?"}
{"id": "superseg_train_5598", "dialogue": "user: I need to change my address[NEWLINE]agent: Are you reporting a change of address for your business?[NEWLINE]user: Yes[NEWLINE]agent: You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19[NEWLINE][BOUNDARY][NEWLINE]user: Of course, now about the hearing process, what should I do if I decide to appeal the decision that the hearing made about me?[NEWLINE]agent: In order to appeal the decision made at a hearing, you have 60 days from the date of decision to file an Appeal From DMV Hearing Determination, and this must be filed along with the appropriate fee[NEWLINE]user: What if the ALJ at the hearing imposes civil penalties?[NEWLINE]agent: If this is the case, you will receive a letter shortly after the hearing. To prevent the loss of your operating privileges, you will be required to pay all fines and penalties imposed[NEWLINE]user: What happens if I decide to pay my fine and any penalties imposed or serve out any period of suspension?"}
{"id": "superseg_train_5599", "dialogue": "user: I need to ammend a registration[NEWLINE]agent: To amend the registration or get a replacement duplicate document for your current Repair & Body Shop[NEWLINE]user: Can I use any body shop?[NEWLINE]agent: you must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call for more info[NEWLINE]agent: You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: So, the best action course would be to accept those charges, isn't? That would help me?[NEWLINE]agent: Yes, it would. In that way, no hearing would be held or even required.[NEWLINE][BOUNDARY][NEWLINE]user: I guess that would do for the better. What will happen after i receive my penalty?"}
{"id": "superseg_train_5600", "dialogue": "user: Hello, I  have a body shop and moved it to other address. What can I do for a new licence?[NEWLINE]agent: Did you report that to us?[NEWLINE]user: Oh no, not yet[NEWLINE]agent: Ok so, you must preparea Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the complaint process; will I be able to speak with someone?[NEWLINE]agent: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.[NEWLINE][BOUNDARY][NEWLINE]user: how long is the hearig process?[NEWLINE]agent: you will be back in business after complete compliance.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a formal investifation[NEWLINE]agent:  The AFI will conduct a formal investigation[NEWLINE][BOUNDARY][NEWLINE]user: How long do I have before I appeal it?[NEWLINE]agent: you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: can I request a hearing?[NEWLINE]agent: you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension[NEWLINE]user: How will i know i get a hearing?"}
{"id": "superseg_train_5601", "dialogue": "user: I need to make a change of address[NEWLINE]agent: Do you want to report a change of business address?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if the new location was previously registered as a repair shop?[NEWLINE]agent: Please provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE]user: What happens if I have an Inspection Station License?[NEWLINE]agent: Please see Inspection Station Cap Information for more details[NEWLINE][BOUNDARY][NEWLINE]user: Where can I call to get more information?[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to receive the replacement docs?[NEWLINE]agent: You will receive a replacement document in the mail in approximately 5 to 7 business days[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to process the application?[NEWLINE]agent: It will take 6 to 8 weeks for us to process your application[NEWLINE]user: What form do I need to report a change of address?"}
{"id": "superseg_train_5602", "dialogue": "user: how to amend or replace a business license?[NEWLINE]agent: to amend the registration or get a replacement duplicate document for your current repair & body shop. does this apply to you?[NEWLINE]user: how do i amend the registation or get replacement duplicate document?[NEWLINE]agent: you must submit the request for business amendment / duplicate certificate pdf.[NEWLINE][BOUNDARY][NEWLINE]user: what if i have a certificate of occupancy?[NEWLINE]agent: please see inspection station cap information[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for the Certificate of Authority is it difficult to obtain? What about the certificate of authority, i don't have that either?[NEWLINE]agent: If you don't have it do not submit an application with DMV yet[NEWLINE][BOUNDARY][NEWLINE]user: when I get it all together where do I send it?[NEWLINE]agent: NYS DMVBureau of Consumer & Facility ServicesApplication UnitP.O. Box 2700Albany, NY  12220-0700[NEWLINE][BOUNDARY][NEWLINE]user: where should I start if I want to register my body shop?"}
{"id": "superseg_train_5603", "dialogue": "user: Hi, Can you help me. I want to change my body shop adress.[NEWLINE]agent: Hi. Just body shop or is repair shop included?[NEWLINE]user: No just body shop. We don't repair things except auto body.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: We are moving to another street corner. What should we do?[NEWLINE]agent: First you must fill Statement of Ownership and/or Permission to Use Place of Business pdf[NEWLINE][BOUNDARY][NEWLINE]user: The place we are moving to was a body shop also. Is it important thing?[NEWLINE]agent: Yes please give the Facility number or name of that shop. It may be accepted as proof of zoning[NEWLINE]user: Do we need any other documents?[NEWLINE]agent: Yes you may need Certificate of Occupancy or local license.[NEWLINE]agent: Do you have an Inspection Station License?[NEWLINE]user: Yes I think, I have"}
{"id": "superseg_train_5604", "dialogue": "user: I'm enquiring about theft[NEWLINE]agent: Has your ATV been stolen?[NEWLINE]user: Yes[NEWLINE]agent: you should immediately report the theft to the police[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my ATV has studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles must be titled?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;     motorboats, 1987 or later model, measuring 14 feet or more[NEWLINE][BOUNDARY][NEWLINE]user: How do I transfer a title?[NEWLINE]agent: You cannot transfer a title certificate to a new owner if the back of the title is already signed. You must first obtain a title in your own name, then transfer it to the new owner.[NEWLINE]agent: you are a seller[NEWLINE]user: do not[NEWLINE]agent: Has your signature changed?[NEWLINE]user: Yes"}
{"id": "superseg_train_5605", "dialogue": "user: I want to know about operating ATVs on private land[NEWLINE]agent: Do you want to operate your ATV only on private lands?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: First of all, you must have the permission of the land owner or lessee.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about selecting a car. What criteria will I use to choose a vehicle?[NEWLINE]agent: Choose one by your needs and budget[NEWLINE][BOUNDARY][NEWLINE]user: what if I have a complaint about the vehicle?[NEWLINE]agent: mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices[NEWLINE]user: I'm having problems with a dealer, is there anywhere I could write and state my case[NEWLINE]agent: yes, here is the address...Bureau of Consumer and Facility Services, PO Box 2700-ESP, Albany, NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: It says \" THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY\", what does that mean[NEWLINE]agent: It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law[NEWLINE][BOUNDARY][NEWLINE]user: and what do I need to disclose when transferring the title to a new owner"}
{"id": "superseg_train_5606", "dialogue": "user: Who is allowed to operate an ATV?[NEWLINE]agent: Anyone over 16 can operate an ATV.  People under 16 can with restrictions.[NEWLINE]agent: Are you between 10 and 15?[NEWLINE]user: My son is.  WHat restrictions will he have?[NEWLINE]agent: He would need to be supervised by an adult.[NEWLINE][BOUNDARY][NEWLINE]user: There is indeed something more about update my address on my license.  If there is a change of residence, how quickly does it need to be reported?[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE]user: Okay. One more query about registration of vehicles, is it necessary for me to register my ATV at a certain point in time?[NEWLINE]agent: You must register your ATV before you take delivery.[NEWLINE][BOUNDARY][NEWLINE]user: Are there regsistration fees?[NEWLINE]agent: There is a plate fee of $12.50, then a registration fee of $12.50 per year.[NEWLINE][BOUNDARY][NEWLINE]user: Are there special restrictions for riding an ATV?[NEWLINE]agent: There are laws regarding ATV riding.[NEWLINE][BOUNDARY][NEWLINE]user: Do ATVs need to be registered?[NEWLINE]agent: Yes, they have to be registered with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can an ATV be operated anywhere?"}
{"id": "superseg_train_5607", "dialogue": "user: What do I need to register my ATV for the first time?[NEWLINE]agent: Do I need to register my ATV if I live in both NY and another state?[NEWLINE]agent: Do I need to renew registration if it is not new?[NEWLINE]user: How do I get a copy of my declaration of exemption?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not operate my ATV  on the highway[NEWLINE]agent: Onl y part of a highway between two off highway trails will be posted for atv use[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I've received a ticket before, regarding this case?[NEWLINE]agent: Follow the instructions on the ticket for the plea you wish to make, and act promptly.[NEWLINE]agent: Just to be sure, you didn't answer your ticket in the time allowed, is thast correct?[NEWLINE]user: Yes, I didn't answer the ticket is that bad?.[NEWLINE]agent: Yes, that's basically why you got your license suspended. You were found guilty of the charge of \"failure to respond a default conviction\" so that's why your license now is suspended. It has nothing to do with your violation points adding up 11 or more (since it's not your case, because they add up less)[NEWLINE][BOUNDARY][NEWLINE]user: So can I get another date for my hearing? I mean, I know I can't postpone it now, but I'd like some sort of appeal to explain or get a chance to another hearing."}
{"id": "superseg_train_5608", "dialogue": "user: I need help in registering my atv[NEWLINE]agent: Ok I will be glad to help. An ATV must be registered with the Department of Motor Vehicles DMV if it is operated anywhere in New York State, including on the owner 's property[NEWLINE]user: Good to know! Another question related toA T V R.Okay. Now, about XXXX. When will it expire?[NEWLINE]agent: your registration will expire each year on August 31[NEWLINE][BOUNDARY][NEWLINE]user: What if it is registered out of state?[NEWLINE]agent:  You must obtain a New York State registration before operating your ATV in this state[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any idea on what to do if I plead guilty in this hearing?[NEWLINE]agent: fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office[NEWLINE][BOUNDARY][NEWLINE]user: what about suspensions?[NEWLINE]agent: as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid[NEWLINE][BOUNDARY][NEWLINE]user: when can i leave my hearing?[NEWLINE]agent: the ALJ will decide whether or not you are guilty[NEWLINE][BOUNDARY][NEWLINE]user: what if i plead not guilty?[NEWLINE]agent: your case wull be heard by a dmv administrative law judge[NEWLINE]user: can i bring witnesses?"}
{"id": "superseg_train_5609", "dialogue": "user: What are rules for ATVs on private land?[NEWLINE]agent: Will you be operating on your own private land or someone else's?[NEWLINE]user: On someone else's land.[NEWLINE]agent: You must have permission of the land owner or lessee.[NEWLINE]user: What else do I need from the land owner?[NEWLINE]agent: You must know the boundaries of the property and respect any special restrictions or request of the land owner or lessee.[NEWLINE][BOUNDARY][NEWLINE]user: This appears to be crucial. It is something I'll remember. If I have a problem with the so-called Lemon Law, what can you tell me?[NEWLINE]agent: Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.[NEWLINE][BOUNDARY][NEWLINE]user: Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?[NEWLINE]agent: If that happens, then DMV will enter the case with full force, taking actions against the shop. Possible consequences may go from suspension up to license revoking and even fines. These includes possible restitution of any money you lost with them.[NEWLINE]user: Really? I could get my money back, thanks to this?[NEWLINE]agent: That's correct. That's in the case a judge declares it. The shop coudl get a softer penalty because of this.[NEWLINE][BOUNDARY][NEWLINE]user: For what you are saying, then the best action is to participate and make complaints, isn't?[NEWLINE]agent: That's right. With your participation, The Repair Shop Act can be used to return money to consumers through mediation and restitution.[NEWLINE]user: That sounds great. Where can i find more information about the topic?"}
{"id": "superseg_train_5610", "dialogue": "user: Why do you need proof of identity and my date of birth?[NEWLINE]agent: Do you wish to register an ATV?[NEWLINE]user: Yes, I wish to register an ATV.[NEWLINE]agent: In order to register an ATV with us, you must first provide proof of identity and your date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for ATV. What if it doesn't fit on my plates?[NEWLINE]agent: Your driver's license could be suspended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to sign anything  on a certificate of sale?[NEWLINE]agent: Yes, you mist sign the odometer and damage disclosure statements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my plates to another vehicle?[NEWLINE]agent: Yes you are able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: What does rebuilt salvage mean?[NEWLINE]agent: I means a vehicle with this label has been rebuilt after being wrecked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I sell my license plate on the vehicle?[NEWLINE]agent: No, you have to take it off before selling.[NEWLINE]agent: What do I need to do when transferring my title cert to the new owner?"}
{"id": "superseg_train_5611", "dialogue": "user: What happens if I am convicted of an alcohol or drug-related violation in New York State?[NEWLINE]agent: Have you been convicted of an alcohol or drug driving related offense?[NEWLINE]user: Yes[NEWLINE]agent: your license or privilege to drive in New York State will be revoked or suspended. However, you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program[NEWLINE]user: What happens if I am probation for this offense?[NEWLINE]agent: you must bring written permission from the sentencing court, or your probation officer, that allows you to apply for a license[NEWLINE]user: What happens if I have a continuation?[NEWLINE]agent: Your suspension or revocation will begin 20 days after sentencing[NEWLINE][BOUNDARY][NEWLINE]user: When did this begin to become necessary because I remember a time when this was not a requirement.[NEWLINE]agent: This is effective since november 18, 2004.[NEWLINE][BOUNDARY][NEWLINE]user: If have the chance, I can pay the whole debt?[NEWLINE]agent: Yes, you can do it if you want to, you would have to pay $350 too, as additional assessments.[NEWLINE][BOUNDARY][NEWLINE]user: There can be any troubles if I don't pay in time?"}
{"id": "superseg_train_5612", "dialogue": "user: I need more information on Driver Responsibility Assessments[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: Yes a DWI[NEWLINE]agent: You will be required to pay a driver responsibility assessment each year for the next three years. For more information see Pay driver responsibility assessment[NEWLINE][BOUNDARY][NEWLINE]user: Where do I enroll?[NEWLINE]agent: our Order of Suspension or Revocation from the Department of Motor Vehicles DMV will indicate a nearby state or county motor vehicle office where you may enroll in the Impaired Driver Program and apply for a conditional license / privilege, if applicable[NEWLINE]user: What is Leandra's Law? What are the different parts of Leandra's Law and what are the penalties for conviction?[NEWLINE]agent: It created a new felony for driving while under the influence with children in the vehicle.[NEWLINE]user: What happens if someone is convicted?[NEWLINE]agent: Probation and a minimum of 12 months using an ignition interlock device.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it called Leandra's Law?[NEWLINE]agent: It's named after a girl who died while riding with the intoxicated mother of her friend.[NEWLINE][BOUNDARY][NEWLINE]user: What does the law say?[NEWLINE]agent: No one can operate a motor vehicle while under the influence of alcohol or drugs while a child 15 or under is present.[NEWLINE][BOUNDARY][NEWLINE]user: How do you get an ignition interlock device installed?"}
{"id": "superseg_train_5613", "dialogue": "user: How do I know if I have to do a Driver Responsibility Assessment?[NEWLINE]agent: Have you been convicted of a DWI or DWAI?[NEWLINE]user: No, no convictions.[NEWLINE]agent: Have you refused to submit to a chemical test?[NEWLINE]user: Yes, I refused a test.[NEWLINE]agent: Yes, you will have to pay a driver responsibility assessment.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about Driver Restriction Problem. What Happens If I Am Convicted For Driving Out Of Restriction?[NEWLINE]agent: If you are convicted of an offense while driving out of restriction, your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do if I have a moving violation conviction before I get my driver license or permit with the problem restriction?[NEWLINE]agent: If you have been convicted of any of the following violations: following too closely, tailgating or speeding, the approval for a driver license or permit with the problem driver restriction will be withdrawn[NEWLINE][BOUNDARY][NEWLINE]user: What if my revocation of my license was not alcohol related?"}
{"id": "superseg_train_5614", "dialogue": "user: need more info on driver responsibility assessments[NEWLINE]agent: if you are convicted of driving while intoxicated. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: you will be required to pay a driver responsibility assessment every year for the next three years[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Now I want to know how much an I-PIRP course could cost?[NEWLINE]agent:  The cost is set by the course sponsor and the fee varies from one course to another course[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for course cancellation?[NEWLINE]agent: the sponsor can not conduct the course or any part of the course?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: give me more details of the costs of an I-PIRP course"}
{"id": "superseg_train_5615", "dialogue": "user: I need help with Driver REsponbility.[NEWLINE]agent: What specifically?[NEWLINE]user: I have a DUI.[NEWLINE]agent: Ok, you'll be required to taken eligibility test every year for th next 3 years.[NEWLINE][BOUNDARY][NEWLINE]user: good to know! Another question, what is the amount I have to pay? What do I do if I have to pay for a driver's liability assessment?[NEWLINE]agent: DMV will send you a statement with the amount you owe. You must pay at least the minimum amount by the payment date or your driver's license will be suspended. You can also pay for the full evaluation.[NEWLINE]user: If you receive more than 6 points on your driving record during an 18-month period, what would the annual assessment be?[NEWLINE]agent: The annual evaluation is $ 25 for each point, in addition to the original six points. The minimum amount you must pay each year is the annual evaluation.[NEWLINE][BOUNDARY][NEWLINE]user: If you need to change your name to where can I do it?[NEWLINE]agent: You must go to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if someone is convicted of an alcohol or drug related crime or refuses to do a chemical test?"}
{"id": "superseg_train_5616", "dialogue": "user: What are the consequences of driving alcoholic in New York?[NEWLINE]agent: There are very bad result. Did you drive with alcohol?[NEWLINE]user: In Washington, I drived alcoholic. But not New York.[NEWLINE]agent: I hope you don't. In New York  Otherwise your license is revoked or suspended.[NEWLINE]user: Where is the first place in that we learn to be suspended?[NEWLINE]agent: the\u00a0punishment\u00a0is given by the court and prohibition begins[NEWLINE]user: I have another question and if the court puts that prohibition on me, would I have a way to appeal to that? so that they take it away from me?. How do I get an insurance premium reduction?[NEWLINE]agent: You will be mailed a completion certificate 45 days after you complete the online course?[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone qualify for the insurance premium discount?[NEWLINE]agent: Yes anyone that completes the course receives a 10% discount.[NEWLINE]user: Are youthful drivers and ones in risk pool eligible?[NEWLINE]agent: yes.[NEWLINE][BOUNDARY][NEWLINE]user: What is PIRP?"}
{"id": "superseg_train_5617", "dialogue": "user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee in addition to your picture plate and regular registration fee[NEWLINE]agent: How much does that cost[NEWLINE]user: For personalized plate availability and pricing for the picture plate you are interested in you can browse our collection of picture plates online[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: For Passenger and Commercial Plates the Initial Cost = $ 60.00Annual Fee = $ 31.25[NEWLINE][BOUNDARY][NEWLINE]user: Can I use personalized plates on any type of vehicle?[NEWLINE]agent: You can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers[NEWLINE][BOUNDARY][NEWLINE]user: What plate combinations are restricted?[NEWLINE]agent: Restrictions include: Personalized plates that give the appearance of an official plate or the configuration of special registration classes. Combinations that are considered obscene, derogatory or offensive, and combinations that do not have one letter[NEWLINE][BOUNDARY][NEWLINE]user: What are personalized plates?"}
{"id": "superseg_train_5618", "dialogue": "user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an addition fee in addition to your picture plate and regular free[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in... does this apply to you?[NEWLINE]user: can i browse a collection?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about How can I file a complaint against a DMV regulated auto business?. What happens if a resolution to my liking is not reached?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE]user: What do I do if the facility does not have a current registration[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE]user: I have an NYS Lemon Law complaint[NEWLINE]agent: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: How do I contact you"}
{"id": "superseg_train_5619", "dialogue": "user: can picture plates be personalized?[NEWLINE]agent: yes. some picture plates can be personalized for an additional fee in addition to your picture and regular registration fee[NEWLINE]agent: for personalized plate availability and pricing for the picture plate you are interested in. does this apply to you?[NEWLINE]user: where can i see them?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what can i use for a personalized plate combination?[NEWLINE]agent: your requested plate combination is subject to review. the dmv is not required to issue your requested plate[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if is it possible to renew my non-driver ID card if my Temporary Visitor status is extended?[NEWLINE]agent: for that case, you have to go to a DMV office with your updated paperwork from the DHS and we'll update our records to show your new status so you can renew your non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: My father is 64 years old, can he get a reduced fee benefit when renewing his non-driver ID card?[NEWLINE]agent: Yes, he is eligible to get a reduced fee or even \"No Fee\" ID card.[NEWLINE][BOUNDARY][NEWLINE]user: What would apply to him? he also receives SSI."}
{"id": "superseg_train_5620", "dialogue": "user: Can I personalize my plate?[NEWLINE]agent: Yes depending on the picture.[NEWLINE]agent: Do you need the link to browse the picture collection?[NEWLINE]user: No, I already have it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started?[NEWLINE]agent: You must browse the collection.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the busoiness isn't registered?[NEWLINE]agent: There are limits on fines and penalties that can be given to unregistered businesses.[NEWLINE]user: What happens if the CSR can't get my complaint resolved?[NEWLINE]agent: The case will be given to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: What should I do if I can't resolve the issue with the business?[NEWLINE]agent: Submit a Vehicle Safety Complaint Report to the DMV Consumer and Facilities Services Complaint Unit.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about complaints?"}
{"id": "superseg_train_5621", "dialogue": "user: What is the cost of a personalized plate for a passenger vehicle?[NEWLINE]agent: The plate for a passenger vehicle has an initial cost of $60 plus an annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE]agent: You do need plates for a regular passenger vehicle, correct?  It is not considered a commercial vehicle?[NEWLINE]user: My vehicle is a regular passenger vehicle just used as a retirement vehicle for shopping, errands and vacation, but I would like to have a personalized plate for it.[NEWLINE]agent: Yes, then as stated previously, your cost would initially be $60 plus the annual fee of $31.25 in addition to your regular vehicle registration fee.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount of characters I can use if I want one of he picture plates?[NEWLINE]agent: For the picture plates, the maximum characters usable is six.[NEWLINE][BOUNDARY][NEWLINE]user: Can my personalized plate be all numbers?[NEWLINE]agent: Combinations that do not have one letter are considered a restricted combination and will not be approved.[NEWLINE][BOUNDARY][NEWLINE]user: What are the different categories of picture plates?[NEWLINE]agent: Picture plate categories are; I Love NY Adventure, Sports, Military and Veterans, Counties and Regions of NY State, Colleges, Fraternities, Sororities, Causes, Professions, Organization, and Motorcycle Plates.[NEWLINE][BOUNDARY][NEWLINE]user: How often is the renewal on the personalized plates?"}
{"id": "superseg_train_5622", "dialogue": "user: I want to personalize my plates[NEWLINE]agent: good, you can personalize picture plates for a fee[NEWLINE]agent: are you doing a picture plate[NEWLINE]user: yes I am[NEWLINE]agent: You can look at our available plates online[NEWLINE][BOUNDARY][NEWLINE]user: can I have my naked wife on there[NEWLINE]agent: you might as long as it is not obscene or offensive[NEWLINE][BOUNDARY][NEWLINE]user: so if i choose to do my naked wife and it is art then you will make it?[NEWLINE]agent: we might, it will be reviewed to make sure it is not offensive or obscene[NEWLINE]user: are there rules for what I can do?[NEWLINE]agent: yes, we have character limits and other rules that you can view online[NEWLINE][BOUNDARY][NEWLINE]user: what if my plate is only offensive to some but others consider it art?"}
{"id": "superseg_train_5623", "dialogue": "user: EWhat are personalised plates?[NEWLINE]agent: Would you like to know more?[NEWLINE]agent: Please check our linked website for available options.[NEWLINE]user: I'd like to know more about how much (insert X) would cost.[NEWLINE]agent: It would behoove you to check the reference list I previously mentioned.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what any/all additional fees you charge would be?[NEWLINE]agent: Once again, reference the documents I have linked.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also have a picture plate that is personalised?[NEWLINE]agent: Yes, again, for a fee. Please reference the fee chart for further information.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on any vehicle? A trailer? SUV? ETC?[NEWLINE]agent: Yes, as long as they are required to be registered by the DMV, you may use them.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any restrictions on these plates?[NEWLINE]agent: Yes, besides the fee, we do not accept obscene or racist combinations for a plate number.[NEWLINE][BOUNDARY][NEWLINE]user: What is the total price for what I'm looking at?"}
{"id": "superseg_train_5624", "dialogue": "user: Can picture plates be personalized?[NEWLINE]agent: Yes, some picture plates can be personalized for an additional fee.[NEWLINE]agent: Which picture plate are you interested in?[NEWLINE]user: Any of them.[NEWLINE]agent: You can browse our collection of picture plates online.[NEWLINE]user: What fees are associated with personalized plates?[NEWLINE]agent: There is an annual fee in addition to your vehicle registration renewal fee and will be paid when you renew your registration.  If you renew for two years, there will be two annual fee.[NEWLINE][BOUNDARY][NEWLINE]user: How much do personalized plates cost?[NEWLINE]agent: Passenger and Commercial plates initial cost is $60 and the annual fee is $31.25.[NEWLINE][BOUNDARY][NEWLINE]user: What is considered a personalized plate?[NEWLINE]agent: Personalized plates are standard series plates that have a combination of numbers and letters that you select.[NEWLINE][BOUNDARY][NEWLINE]user: Are there restrictions?"}
{"id": "superseg_train_5625", "dialogue": "user: Hi there[NEWLINE]agent: Hello; I understand you'rte asking about personalised plates?[NEWLINE]agent: What would you like to know?[NEWLINE]user: I'd want to know if (xxxx) is available.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And however much that would cost.[NEWLINE]agent: It is available and would cost $60 to begin with.[NEWLINE][BOUNDARY][NEWLINE]user: What other options do I have with tthose plates?[NEWLINE]agent: We don't have to issue it, but it is treated as a request.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use them on anything?[NEWLINE]agent: Yes, as long as it is registered to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How many characters cna I use?[NEWLINE]agent: Up to 8.[NEWLINE]user: I'd like to know if (xxxxxxxx) is available.[NEWLINE]agent: Yes, it is. Although while it is available, it is still pending approval.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me ofW h r e.OK good. Now, regarding XXXX. Awesome, thank you."}
{"id": "superseg_train_5626", "dialogue": "user: Do I need a Diesel Opacity Emission for my out of state registered vehicle? It is a model year 1996.[NEWLINE]agent: No, you don't need an inspection, however please note if your vehicle is greater than 8,500 lbs, the NY State Police or the NY Departments of Transportation and Environmental Conservation may request an inspection.[NEWLINE]user: What happens if it fails inspection?[NEWLINE]agent: Then a traffic ticket may be issued.[NEWLINE]user: How much is the ticket?[NEWLINE]agent: That information is not provided.[NEWLINE]user: Before submitting my request to have an inspection station, is there a problem if I do not have a certificate of authority?[NEWLINE]agent: Wait. I understand that you don't have a Certificate of Authority?[NEWLINE]user: Yes, i do not have that yet. Is there a problem?[NEWLINE]agent: In fact, there is. If you are lacking that document, then please do not submit your application to us yet.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?"}
{"id": "superseg_train_5627", "dialogue": "user: How do I organise a temporary certificate of emissions waiver?[NEWLINE]agent: Have you an existing diesel emissions inspection certificate that is expired?[NEWLINE]user: No, not at the moment[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Where is a temporary certificate of emissions waiver issued and when is it needed?[NEWLINE]agent: If your existing diesel emissions inspection certificate expires while outside the DEMA, you may apply to the Department of Motor Vehicles for a temporary certificate. This certificate is only available at the DMV Issuing Offices. This temporary certificate allows the vehicle to be operated when displayed on the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: What types of vehicles must undergo a diesel emissions inspection?[NEWLINE]agent: All non-exempt vehicles in the NYMA area or DEMA area with an MGW over 8500 pounds must get an annual diesel emissions inspection. This inspection has to occur at th same time as the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Can vehicles that are due for a diesel emissions inspection be carried out at a non-diesel emissions inspection station?[NEWLINE]agent: Non-diesel emissions inspection stations cannot inspect vehicles that are due a diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the diesel emissions inspection?[NEWLINE]agent: All vehicles from 1996 or older with a GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, low-enhanced emissions inspection or the diesel emissions inspection[NEWLINE][BOUNDARY][NEWLINE]user: How does an inspection station become a diesel emissions inspection station?[NEWLINE]agent: The station must prove that it has purchased an approved smokemeter and must send a photocopy of the purchase invoice to the address listed[NEWLINE]user: Where do I go if I have any questions regarding the diesel emissions inspection station?"}
{"id": "superseg_train_5628", "dialogue": "user: What do I need to know about Diesel Opacity Emissions?[NEWLINE]agent: Testing isn't required in some areas of New York or for out of state registered vehicles, but vehicles can be tested at any time.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: No, I haven't failed a test.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Which vehicles should be inspected?[NEWLINE]agent: Diesel vehicles 1997 or newer and over 8500 pounds that are registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. You know about the vehicle's requirements. What should I do in order to be ready?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?"}
{"id": "superseg_train_5629", "dialogue": "user: I'm confused about an inspection. Do I need a Diesel Opacity Emissions inspection for my vehicle that is driven mainly in NY, but is registered in New Jersey?[NEWLINE]agent: No, you don't need one because it's an out of state vehicle.[NEWLINE]user: I heard there were random inspections at roadside stations. What happens if it fails?[NEWLINE]agent: If that happens, a traffic ticket may be issued.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now for the Department of Motor Vehicles, they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: There could be any legal process with this?[NEWLINE]agent: Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I get revoked or something?[NEWLINE]agent: If that's the case, then you'll have to surrender all supplies and cease to operate.[NEWLINE]user: And this will be permanent or I will still have the chance to pay the penalty?[NEWLINE]agent: You can pay your fine or penalty, and then you be able to get back to business.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I don't pay I can end in a hearing, right?"}
{"id": "superseg_train_5630", "dialogue": "user: I need help with diesel opacity emmissions.[NEWLINE]agent: The Diesel Opacity Emissions inspection is not required in other areas of NY State or for vehicles registered out-of-state.[NEWLINE]agent: Have you failed a roadside inspection?[NEWLINE]user: Yes and was issued a ticket.[NEWLINE]agent: Yes a traffic ticket can be issued if a vehicle fails the roadside inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have questions?[NEWLINE]agent: You can call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulation of diesel powered vehicles and inspections?[NEWLINE]agent: All model year 1996 and older diesel powered vehicles registered anywhere in New York State with a gross vehicle weight rating GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, the low enhanced emissions inspection or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: What is that number to call for questions?[NEWLINE]agent: It is 1-518-474-0919[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get my vehicle tested?"}
{"id": "superseg_train_5631", "dialogue": "user: Please tell me about the diesel opacity emissions inspection.[NEWLINE]agent: this inspection is not required in other areas of NY states or for vehicles registered outside of the state. Nonetheless, if the vehicle has an MGW of more than 8500 lbs then the NY State Department of Environmental Conservation, the NY State Department of Transportation, or the NY State Police can do a test for any diesel-powered vehicle.[NEWLINE]agent: did your vehicle failed a roadside inspection?[NEWLINE]user: No, it didn't fail any inspection.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when and where a diesel inspection can happen?[NEWLINE]agent: The diesel emissions inspection is made at the annual safety inspection and it's done at a diesel emissions inspection station.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for about Investigation process. What happens after the investigation is completed?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?"}
{"id": "superseg_train_5632", "dialogue": "user: How do I add a user to my account?[NEWLINE]agent: Email us your information to get an additional user ID.[NEWLINE]user: I don't need another ID.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the user that's logged in?[NEWLINE]agent: Are you doing someone else's duties?[NEWLINE]user: Yes I am.[NEWLINE]agent: Email us to request another ID.  Never share ID's and passwords.[NEWLINE]user: I can't just login with the old one?[NEWLINE]agent: No.  We don't provide support for people using other people's ID.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if the person with the LENS login quit and I can't get into the system?[NEWLINE]agent: Email us with the user and LENS customer number so we can disable their access.[NEWLINE]user: Can I remove a user that no longer works here?"}
{"id": "superseg_train_5633", "dialogue": "user: how do i add a user?[NEWLINE]agent: to get an additional user ID. does this apply to you?[NEWLINE]user: yes[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove a user?[NEWLINE]agent: if a LENS user leaves your organization you can remove them by completing the following steps[NEWLINE]agent: if a lens user leaves your organization you can not log in to lens. does this apply?[NEWLINE]user: yes[NEWLINE]agent: identify the user and your LENS customer number[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks also i would like to find out how to get my standard driving summary at a DMV office?[NEWLINE]agent:  a completed Request for Driving Record Information PDF MV-15C proof of identity 3[NEWLINE][BOUNDARY][NEWLINE]user: How to Get Standard, Lifetime Summaries, and CDLs Online Through MyDMV"}
{"id": "superseg_train_5634", "dialogue": "user: How do I change the user for a task?[NEWLINE]agent: Are you taking on tasks that were assigned to someone else?[NEWLINE]user: No, I've been doing them.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can I use the same login for multiple people?[NEWLINE]agent: We can provide you with an additional ID and password, sharing is not allowed.[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove a user that no longer works here?[NEWLINE]agent: Yes, you can login and remove them under User Profile Maintenance.[NEWLINE][BOUNDARY][NEWLINE]user: WHat do I need to do to get another ID?[NEWLINE]agent: Email us with your roster number and a picture of their driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Does everybody get their own login?[NEWLINE]agent: Yes, we assign a unique user ID and password to each person.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change the users?"}
{"id": "superseg_train_5635", "dialogue": "user: Hello, I am looking into how I can add a user.[NEWLINE]agent: I can help you with that. Will you need an additional user ID?[NEWLINE]user: No I do not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Will I need the NY State Driver license?[NEWLINE]agent: Yes you will.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, good to know. Now, how do I remove a user?[NEWLINE]agent: No problem, you can remove a user by following a list of steps. The first on is to log on to LENS.[NEWLINE]agent: Was it a LENS user that left?[NEWLINE]user: No, not at all.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Do I log onto LENS next?"}
{"id": "superseg_train_5636", "dialogue": "user: How do I change users?[NEWLINE]agent: Is someone taking on another user's duties?[NEWLINE]user: Yes another person is taking on the duties,[NEWLINE]agent: You will need to request additional user IDs.  Do not share the former user's ID and passwod with the new user.[NEWLINE][BOUNDARY][NEWLINE]user: Does the applicant get a personal ID and password?[NEWLINE]agent: Yes, when the DMV creates a LENS roster, we issue a personal ID and password to the applicant.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register for LENS?[NEWLINE]agent: Log in to LEN.S and provide ID informatio[NEWLINE][BOUNDARY][NEWLINE]user: That is good.  But I would like to discuss getting standard and lifetime abstracts by mail.  Can I order my registration at the same time that I am renewing my license?[NEWLINE]agent: yes, mark the blue box on your renewal notice and add the $ 10.00 search fee to your renewal fee.[NEWLINE][BOUNDARY][NEWLINE]user: how to get standard, lifetime summaries and CDLs online through MyDMV"}
{"id": "superseg_train_5637", "dialogue": "user: I don't know what an ignition interlock device is.[NEWLINE]agent: It measures the alcohol level in your breath and keeps the car from starting if the levels are too high.[NEWLINE]agent: Was it ordered by the court?[NEWLINE]user: No, not a court ordered device.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get the interlock restriction off of my license?[NEWLINE]agent: Your monitor can fill out a form saying you don't have to have it anymore.  Take the form to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I heard there is a 'Impaired Driver Program' for drug-addicted drivers. Are the penalties of those who participate in this program postponed?[NEWLINE]agent: no the program doesn't change them[NEWLINE][BOUNDARY][NEWLINE]user: Can the court adjudge other than punishment?[NEWLINE]agent: Maybe the court may gives a Continuation of Driving Privileges. But it doesn't mean\u00a0innocence[NEWLINE]user: So What does it mean?[NEWLINE]agent: If you take a continuation, your suspension  will begin 20 days after the sentencing.[NEWLINE]user: If I continue drive despite sentencing, what is the consequences?"}
{"id": "superseg_train_5638", "dialogue": "user: I was wondering about ignition interlock device. What can you tell me about it?[NEWLINE]agent: It is a device to measures alcohol level and prevents the motorist to start the vehicle until an acceptable breath sample is provided.[NEWLINE]agent: The device can be ordered by a court to be installed.[NEWLINE]user: What will happen if it is ordered by a court?[NEWLINE]agent: When that happens, the device will remain installed on any vehicles the motorist owns or operate for at least six months. In addition it will be added to the driver license record even if the license is revoked.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when someone is convicted to Leandra's Law?[NEWLINE]agent: They will either enter a period of probation or to a conditional discharge. Ignition interlock device will remain at least  12 months in any owned or operated vehicle of this person.[NEWLINE]user: Do the Leandra's Law contain different parts?[NEWLINE]agent: Yes. The law establishes a new Class E Felony which prevent any person to operate a motor vehicle under alcohol or drugs influence when a child 15 years old or younger is present in the vehicle as a passenger. Other than that, there is the part where the convicted person is sentence as described above.[NEWLINE][BOUNDARY][NEWLINE]user: When can i apply a new driver license without the ignition interlock restriction?[NEWLINE]agent: You can apply for a new document when your ignition interlock monitor give you a form that states that you do not need the device anymore. You need to take this form to a local DMV office to apply.[NEWLINE][BOUNDARY][NEWLINE]user: Could i get convicted under the Leandra's Law even if the child is already 16 years old this year but still not yet reach his or her birthday?"}
{"id": "superseg_train_5639", "dialogue": "user: what is an ignition interlock device?[NEWLINE]agent: an ignition interlock device connects to a motor vehicle ignition system[NEWLINE]agent: if ignition interlock is ordered by a court. does this apply to you?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the different parts of leandras law and what are the penalties for conviction?[NEWLINE]agent: leandra's law includes the following provisions. the law establized a new class e felony[NEWLINE]user: How long will it take to receive the certificate if we take the class online?[NEWLINE]agent: It usually takes 14 business days.[NEWLINE][BOUNDARY][NEWLINE]user: Will this program stop my insurance from going up?[NEWLINE]agent: Unfortunately, it does not, but it does help reduce your current base rate by 10%.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for both reductions?[NEWLINE]agent: You will need to check with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: When do you think they will apply the start date for the premium discount?"}
{"id": "superseg_train_5640", "dialogue": "user: Hello I am curious, what is an ignition interlock device?[NEWLINE]agent: Sure no problem, I can help you with that. An ignition interlock device connects to a motor vehicle ignition system and measures the alcohol content in the breath of the operator[NEWLINE]agent: Was the ignition interlock ordered by the court?[NEWLINE]user: No it was not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is Leandras law?[NEWLINE]agent: Thank you for asking, it is A court that sentences a person for a conviction on or after August 15, 2010 must impose a conditional discharge or probation[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to make a payment at one of your locations? And what should I bring?[NEWLINE]agent: Sure, you can. To do it, please bring a check or money payable to for at least the minimum amount on your statement, to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll have that in mind. Sorry to ask but, Could you remind me what is this driver responsibility assessment?[NEWLINE]agent: No problem. The driver responsibility assessment is a fee you must pay to DMV over a three year period if you're convicted of certain traffic offenses in NYS or in case you accumulate 6 or more point on your driving record in the time of 18 months. Be aware that this fee is additional to any fine, subcharges or penalties that you must pay. We hope prevent the repeated behavior with this, improving traffic safety.[NEWLINE]user: Did you say that fee is additional to any other i have to pay up?"}
{"id": "superseg_train_5641", "dialogue": "user: Hello, I want to know about the ignition interlock device[NEWLINE]agent: this is a device that connects to a motor vehicle ignition system and reads the alcohol level of the driver by a breath test and prevents the vehicle from starting if the measure is not acceptable.[NEWLINE]agent: did you get the ignition interlock ordered by a court?[NEWLINE]user: No, it didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the way to remove the ignition interlock restriction from my driver license?[NEWLINE]agent: You have to get a form from your ignition interlock monitor stating that you are no longer required to use the device in your vehicles and take that form to the DMV office to apply for a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for the DMV office. Well that's something I'd like to avoid. Can I respond to a ticket at a TVB office?[NEWLINE]agent: Yes, simply follow the instructions on the ticket. Be sure to bring proof of identity such as your driver license.[NEWLINE][BOUNDARY][NEWLINE]user: How can I answer these types of traffic tickets?[NEWLINE]agent: You have to contact the court directly. A suspension due to a traffic ticket is an 'indefinite' suspension.[NEWLINE]user: What is an indefinite suspension?"}
{"id": "superseg_train_5642", "dialogue": "user: I want to know about the ignition interlock device.[NEWLINE]agent: this is a device used to measure the alcohol content in the breath of a driver. The device connects to the vehicle ignition system and prevents the vehicle from starting if the results are not satisfactory.[NEWLINE]agent: did a court ordered you to use an ignition interlock?[NEWLINE]user: No, it didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I remove an ignition interlock restriction from my driver license?[NEWLINE]agent: You have to ask your ignition interlock monitor to give you a form that states that you no longer have to install the device, then submit that form to the DMV to get you a new document without the restriction.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I have the right to drive to school or work if I have an A2 problem driver restriction?[NEWLINE]agent: Yes, you may drive to and from your place of employment or education when required.[NEWLINE]user: if I'm driving for employment I need a letter from my boss, right?[NEWLINE]agent: If you have an ignition interlock restriction your employer must provide you with signed documentation, on company letterhead, saying they have knowledge of the ignition interlock restriction.   The letter must also give you permission to operate the vehicle for business purposes without the device.[NEWLINE]user: which form do I need when I apply for my license after an ignition interlock restriction?[NEWLINE]agent: You will need the Application for Driver License or Non-Driver ID Card, which is form MV-44.[NEWLINE]user: is driving to my kids daycare allowed?"}
{"id": "superseg_train_5643", "dialogue": "user: I'd like to look into Interlock devices[NEWLINE]agent: It is a device that determines your BAC prior to igniting your car's engine[NEWLINE]agent: It would be part of a court order.[NEWLINE]user: Where can I see if that was part of a court order against me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And where can I see the other penalities if I was convicted under Leandra's Law[NEWLINE]agent: You may Google or or look in this reference for Leandra's Law[NEWLINE][BOUNDARY][NEWLINE]user: so I can just do it online?[NEWLINE]agent: Yes, you can do it online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: If you don't notify me when my ticket is in and ready for my plea do I get a free dismissal or something else that favors me?[NEWLINE]agent: If you do not receive a notification you are still responsible to contact TVB and enter a plea for your ticket.[NEWLINE]user: what am I looking at if I just say I'm guilty?"}
{"id": "superseg_train_5644", "dialogue": "user: can you tell me what is an ignition interlock device?[NEWLINE]agent: it connects to a motor vehicle and ensures the driver is not too intoxicated[NEWLINE]agent: sometimes the interlock device is ordered by a court, has yours been?[NEWLINE]user: it hasnt been ordered by a court i dont think[NEWLINE]agent: how long has it been installed?[NEWLINE][BOUNDARY][NEWLINE]user: im not sure, is there any way i can remove the restriction from my license?[NEWLINE]agent: you need to apply for a seperate document[NEWLINE]user: will they help me with the removal?[NEWLINE]agent: you need to ensure that you are no longer in need of this restriction[NEWLINE][BOUNDARY][NEWLINE]user: is there any specific information about this?[NEWLINE]agent: yes please read - See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page[NEWLINE][BOUNDARY][NEWLINE]user: what are the penalties for convictions?"}
{"id": "superseg_train_5645", "dialogue": "user: I need a TVB ticket[NEWLINE]agent: Do you want to do that online?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need additional information?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print a substitute ticket?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to pick up a printed one at a TVB office?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need more information on what to do if your traffic ticket is not available[NEWLINE]user: Yes[NEWLINE]agent: If a traffic ticket is not available to print the transaction will give you instructions on what you can do[NEWLINE]user: What if it's not available to print?"}
{"id": "superseg_train_5646", "dialogue": "user: how can i get a copy of a tvb ticket?[NEWLINE]agent: if your traffic violations ticket tvb traffic ticket is lost or destroyed you can print a substitute online. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: was your traffic violations ticket lost or destroyed?[NEWLINE]user: No[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what does the new online print need?[NEWLINE]agent: the ticket you are replacing must have the words 'traffic violations bureau' at the bottom[NEWLINE]user: what do i need?[NEWLINE]agent: you will need the tvb traffic ticket number sample ticket[NEWLINE]user: do i enter all this myself?[NEWLINE]agent: Enter all of the other information to determine if the dmv can locate the ticket record[NEWLINE][BOUNDARY][NEWLINE]user: what do i do if my traffic ticket is not available?[NEWLINE]agent: the transaction will give you instructions on what you can do[NEWLINE][BOUNDARY][NEWLINE]user: are substitute tickets i print from this transaction the same as tickets printed?[NEWLINE]agent: Yes. a substitute ticket that you print from this transaction has exactly the same information[NEWLINE][BOUNDARY][NEWLINE]user: can i print any ticket i have?"}
{"id": "superseg_train_5647", "dialogue": "user: How do I get a copy of a TVB ticket?[NEWLINE]agent: Can you go online?[NEWLINE]user: yes.[NEWLINE]agent: Is your TVB ticket lost or destroyed?[NEWLINE]user: No it is not.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my ticket is not available?[NEWLINE]agent: Is it not available to print?[NEWLINE]user: No it is not available to print.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What would i need for DMV to locate it?[NEWLINE]agent: Your DMV ID number or client number.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print substitute tickets?"}
{"id": "superseg_train_5648", "dialogue": "user: I need a copy of a ticket.[NEWLINE]agent: Do you lose it?[NEWLINE]user: No, I need to pay it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need a substitute ticket?[NEWLINE]user: No, I want to look it up online.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a copy?[NEWLINE]agent: You can print it out.[NEWLINE][BOUNDARY][NEWLINE]user: Will it have the same information that the TVB office provides?[NEWLINE]agent: Yes, it has the exact information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I replace it?[NEWLINE]agent: Go online and print it.[NEWLINE]user: What will I need?"}
{"id": "superseg_train_5649", "dialogue": "user: Hi there, I'm looking for a copy of my TVB ticket that I got recently[NEWLINE]agent: Are you looking fot a copy of the ticket itself, the violation that happened or are is it an Unpaid ticket?[NEWLINE]user: I'm looking to get a copy of it before I pay it online. I've seen the ticket, though I would like a copy for my own records.[NEWLINE]agent: I would love to help you with that. Can you log into the online portal that will allow you to see them?[NEWLINE]user: Yes, I can login or give you my DMV number/name/etc or just do it myself.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So given the information you gave me, the ticket isn't available to print. Is it possible to come into a DMV location or can you give me a mailing address?[NEWLINE]agent: When you load up the ticket, it will give you instructions on how to either view it, contest it or pay it. Please make sure to read all options carefully as they do impact both how,long the ticket stays open and how long it takes to close, once you have paid.[NEWLINE][BOUNDARY][NEWLINE]user: Greg Runner, 10/10/1986/M[NEWLINE]agent: To confirm, you are Greg Runner, with a DoB of 10 Oct 1986 and are a male. Is this correct?[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I would like either the ability to have one mailed to me or be able to pick one up without standing in a line[NEWLINE]agent: I can help you with that. If you can give me your email so we can make a confirmation check to confirm identity, I can do that, or I can give you a code to go to a local DMV branch to do this in person.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if they can't load the code?"}
{"id": "superseg_train_5650", "dialogue": "user: How do I get a ticket of a TVB ticket?[NEWLINE]agent: Are you able to get online?[NEWLINE]user: Yes I can.[NEWLINE]agent: Was your TVB ticket lost or destroyed?[NEWLINE]user: Yes it was lost.[NEWLINE]agent: You can print a substitute online.  The ticket you are replacing must have the words Traffic Violations Bureau at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: I really promise you it won't happen again. What effect do points have on my driving record?[NEWLINE]agent: You can see that using a referenced document or at a local branch.[NEWLINE]user: But what if I got a revoked status?[NEWLINE]agent: You can check to see if point reduction will remove said revoked status, or you can go to a local branch.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get them reduced?[NEWLINE]agent: Yes, via a point reduction class or taking the road test over again.[NEWLINE][BOUNDARY][NEWLINE]user: Will it hit my record before the 10 weeks it says it will?"}
{"id": "superseg_train_5651", "dialogue": "user: I would like a copy of a TVB ticket.[NEWLINE]agent: Is it lost or destroyed?[NEWLINE]user: No it's not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to print it?[NEWLINE]user: No, I want to view it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can an open ticket be printed?[NEWLINE]agent: Yes, just provide the information.[NEWLINE][BOUNDARY][NEWLINE]user: How do I print it?[NEWLINE]agent: Go online, the ticket has to be from traffic violations bureau.[NEWLINE][BOUNDARY][NEWLINE]user: Can I print all of my tickets?[NEWLINE]agent: Yes, just provide information for one open ticket.[NEWLINE][BOUNDARY][NEWLINE]user: Will the ticket look the same?[NEWLINE]agent: Yes, it will be the same as the office ticket.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to print it?"}
{"id": "superseg_train_5652", "dialogue": "user: how do i know my driving record shows my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes[NEWLINE]agent: you can request a copy of your drivig record[NEWLINE][BOUNDARY][NEWLINE]user: About the tests or a final exam for an I-PIRP course, are there additional questions in addition to the knowledge tests about the course content?[NEWLINE]agent: In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course.[NEWLINE][BOUNDARY][NEWLINE]user: and the sponsor can't repeat the course for me?[NEWLINE]agent: A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this.[NEWLINE][BOUNDARY][NEWLINE]user: Do I receive points and insurance reduction if I take an I-PIRP course?[NEWLINE]agent: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What is the I-PIRP / ADM program?"}
{"id": "superseg_train_5653", "dialogue": "user: How do I know my driving record shows my PIRP course completion?[NEWLINE]agent: Do you need to verify that your course completion is on your DMV record?[NEWLINE]user: Yes[NEWLINE]agent: You can request a copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious as to how much these driving violations would cost me?[NEWLINE]agent: The amount to pay will depend on the type of violation or the total number of points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: I must pay this even if my license is not from the state of new york?[NEWLINE]agent: Yes, it doesn't matter if your license is from the state or not, or even if you have or not a license.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., I get it. But how much can I pay by year?[NEWLINE]agent: the annual assessment is $250 and that's the minimum amount.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and since when this exist?"}
{"id": "superseg_train_5654", "dialogue": "user: Good morning. I would like to know how I know if my driving record shows my PIRP course completion?[NEWLINE]agent: Good morning! Do you need to verify that your course is completed?[NEWLINE]user: Yes, if it is on my DMV record.[NEWLINE]agent: No problem, you can request a copy of your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what details they need for the course? Will my personal details be preserved after the course is completed?[NEWLINE]agent: for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV....[NEWLINE][BOUNDARY][NEWLINE]user: And what is the cost of an I-PIRP course?[NEWLINE]agent: The cost is established by the course sponsor and the fee varies from one course to another. Its cost is clearly indicated before registering for the course. It is an advantage for you to compare the courses and their fees.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the person who enrolls in the course is not the same person who takes it?[NEWLINE]agent: It is important to know that anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines and imprisonment.[NEWLINE]user: And is there any problem if I don't have a DMV identification number?"}
{"id": "superseg_train_5655", "dialogue": "user: How to know that my PIRP course completion shows on my driving record?[NEWLINE]agent: Request a copy of your driving license to verify that.[NEWLINE]user: Is there any other way to verify my course completion on the DMV record?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does point reduction protects me from future violations or points?[NEWLINE]agent: No. It does not. It is only for violations occurred eighteen months before course completion and does not affect earlier violations points.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, i also want to know, what is a standard driving record?[NEWLINE]agent: Standard driver records contain information related to your record for the past few years[NEWLINE][BOUNDARY][NEWLINE]user: Btw, in point reduction on my license and driving record. Is it possible that point reduction would have an effect on a scheduled hearing?[NEWLINE]agent: It will not affect a scheduled hearing.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about insurance premiums reduction, can my discount start right away, as required by New York law?[NEWLINE]agent: Immediately, retroactive to date of course completion.[NEWLINE]user: How will the DMV be made aware of my PIRP course and point reduction?[NEWLINE]agent: After you complete the course, the course sponsor will notify the DMV within 10 weeks. 4 active points will then be deducted from your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Can the point reduction help if my license has already been revoked or suspended?[NEWLINE]agent: No. It will not affect that.[NEWLINE]user: How about Driver Responsibility Assessment? Could it affect that?"}
{"id": "superseg_train_5656", "dialogue": "user: how do i know my driving record show my PIRP course completion?[NEWLINE]agent: if you need to verify that your course completion is on your dmv record. does this apply to you?[NEWLINE]user: Yes, it does.[NEWLINE]agent: you can easily request a copy of your driving record[NEWLINE]user: what happens if my course completion is not recorded into my driving record?[NEWLINE]agent: [16] contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: Alright. But what if I plead guilty to a crime that carries a penalty of 5 or more points?[NEWLINE]agent: Under Part 132 of the Commissioner's Regulations, if you plead guilty to a violation that results in 5 or more points, your license can be revoked. Before entering your plea, you can speak with an attorney.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: how to file a guilty plea"}
{"id": "superseg_train_5657", "dialogue": "user: Does my record show on my PRIP?[NEWLINE]agent: If it needs to, it will. You can request confirmation at a local branch.[NEWLINE]user: I think it does; will it be there?[NEWLINE]agent: Yes, if needed, it will be.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if i am convicted of an alcohol or drugged driving-related offense or if I refuse to take a chemical test?[NEWLINE]agent: The minimum annual assessment is $250 and the total for three years will be $750.[NEWLINE]user: What if I have 6 points on my driver record  for violations committed for a span of 18 months?[NEWLINE]agent: You would pay the $100 minimum annual assessment and the total of $300 for three years.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay off the assessment at one time?[NEWLINE]agent: Yes, you actually can pay the assessment for the three years when you receive your first statement.[NEWLINE][BOUNDARY][NEWLINE]user: What can I use for payment at the DMV office?"}
{"id": "superseg_train_5658", "dialogue": "user: Can my driving record show PIRP completion?[NEWLINE]agent: It can but you would need to request a copy of your full record.[NEWLINE]user: I haven't requested a copy yet; can I find out somewhere else?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find that?[NEWLINE]agent: You can find it on our website.[NEWLINE][BOUNDARY][NEWLINE]user: I appreciate it.  I would also like to find out about the Point and Insurance Reduction Program.  I have heard about this.  Is it a real thing?[NEWLINE]agent: Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a question about point reduction. What if the hearing was called but never took place?[NEWLINE]agent: You're fine, until the hearing date.[NEWLINE][BOUNDARY][NEWLINE]user: I'm interested in learning more about assessing driver liability. How much longer do I pay for these offenses?[NEWLINE]agent: If you have been convicted of certain traffic offenses in NY or have accumulated 6 or more points on your record within 18 months, you will have to pay DMV over a three year period.[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious how the point reduction would affect my driving record in preparation for the hearing?[NEWLINE]agent: It won't affect the hearing itself.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I already completed the course in question?[NEWLINE]agent: It will arrive at the DMV within 10 weeks of successful completion.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me."}
{"id": "superseg_train_5659", "dialogue": "user: Can I get the PIRP discount if a young driver is already getting an education discount?[NEWLINE]agent: It is best to contact your insurance company and their policies for this matter.[NEWLINE][BOUNDARY][NEWLINE]agent: You can find out more info here:  Learn how to reduce driving record points. [1[NEWLINE]user: Ok thank you so much[NEWLINE][BOUNDARY][NEWLINE]user: are there any preventions of fees being increased?[NEWLINE]agent: Unfortunately for that, there are not.[NEWLINE][BOUNDARY][NEWLINE]user: What will I need to appeal a fine that I have online if I request a stay of a suspension?[NEWLINE]agent: For that, you need to submit a written \"Stay Argument\"[NEWLINE][BOUNDARY][NEWLINE]user: When can I appeal the denial of an application to reopen the default conviction?"}
{"id": "superseg_train_5660", "dialogue": "user: How do I get an insurance premium reduction?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course[NEWLINE]agent: Have you presented your certificate to your insurance company within 90 days after you completed the course?[NEWLINE]user: No[NEWLINE]agent: Why not?[NEWLINE]user: I presented it after 90 days[NEWLINE]agent: In that case the insurer may issue the premium discount effective from the date presented[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking about point reduction when I remembered. What does it mean to lose points?[NEWLINE]agent: \" Point reduction \" means the number of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid a suspension[NEWLINE][BOUNDARY][NEWLINE]user: Ok, fine. Another question, if as a young person I am already receiving a driver's education reduction, can I still access the PIRP discount?[NEWLINE]agent: Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need any more information on reducing driving record points?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Any other ways to reduce driving record points?[NEWLINE]agent: Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the 10 % reduction[NEWLINE][BOUNDARY][NEWLINE]user: What if more than one person named on a policy completes the PIRP course?"}
{"id": "superseg_train_5661", "dialogue": "user: Can there be more than one discount applied for a young driver?[NEWLINE]agent: It is possible. It varies by insurance company so it is best to contact them[NEWLINE][BOUNDARY][NEWLINE]agent: Did you review the article on how to reducedriving record points?[NEWLINE]user: I have not did that yet, no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will my premium raise due to PIRP?[NEWLINE]agent: No it will not[NEWLINE][BOUNDARY][NEWLINE]user: Is there an infraction that I can commit that does not deserve points?[NEWLINE]agent: Yes... bicycle violations, pedestrian violations and parking violations.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am in New York and receive more than 6 points in 18 months?[NEWLINE]agent: You must pay a Driver Responsibility Assessment fee.[NEWLINE][BOUNDARY][NEWLINE]user: A few months ago I was in another country and was convicted of a traffic violation, will I have problems here for that?"}
{"id": "superseg_train_5662", "dialogue": "user: I heard there was a way to get my premiums reduced[NEWLINE]agent: Yes there is a course you can take.[NEWLINE]agent: How soon do I get the discount?[NEWLINE]user: The discounnt will be retroactive to the date you took the course.[NEWLINE]agent: your liability and collision premium reduction will begin immediately, if you give your insurance co. the certificate with in 90 days.[NEWLINE]user: Good to know. Do you happen to know information on how do I receive the point reduction? When will the DMV know if I have completed the course?[NEWLINE]agent: They will know within 10 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of Will the course prevent my insurance company from increasing my premiums?. How do I get the certificate?[NEWLINE]agent: The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course[NEWLINE]user: what if I take it online?[NEWLINE]agent: 14 business days after you complete an online course a certificate will be mailed.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do this every year?[NEWLINE]agent: No, the discount is good for 36 months.[NEWLINE][BOUNDARY][NEWLINE]user: Can more than onefamily member get the discount?[NEWLINE]agent: No, only the principal driver can get 10 percent off[NEWLINE]user: ok thank you"}
{"id": "superseg_train_5663", "dialogue": "user: How can I get reductions on insurance premiums?[NEWLINE]agent: wE WOULD LOVE TO HELP BUT IT VARIES PER INSURANCE COMPANY. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]agent: Are you already receiving a discount on the premium?[NEWLINE]user: yes but how can I reduce it more?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If the course is taken, will it prevent my premiums from going up?[NEWLINE]agent: Unfotunately no.[NEWLINE][BOUNDARY][NEWLINE]user: For 'Leandra's Law,' may I ask another question? When did this law become effective?[NEWLINE]agent: leandr'as law was signed into law on november 18, 2009 in honor of leandra rosado[NEWLINE][BOUNDARY][NEWLINE]user: how do i remove the ignition restriction from my driver license?[NEWLINE]agent: your ignition interlock monitor must give you a gorm that states that you are no longer required to install and maintain the ignition device[NEWLINE][BOUNDARY][NEWLINE]user: where can i find additional information on leandras law?[NEWLINE]agent: see additional information about leandras law at the ny state governors traffic safety committee alcohol[NEWLINE][BOUNDARY][NEWLINE]user: what the new class e felony?[NEWLINE]agent: the law states that no personal shall operate a motor vehicle under the influence of alcohol or drugs while a child who is 15 years of age or younger is a passenger in the behicle.[NEWLINE][BOUNDARY][NEWLINE]user: who is leandra?"}
{"id": "superseg_train_5664", "dialogue": "user: How can I learn about lowering my insurance premium?[NEWLINE]agent: You can check with your insurance agent if you have a young driver.[NEWLINE][BOUNDARY][NEWLINE]agent: Does your young driver have any driving points?[NEWLINE]user: I do not think she has any driving points.[NEWLINE][BOUNDARY][NEWLINE]user: How can we work on lowering our insurance premium?[NEWLINE]agent: You can take a safety course, for which you will receive a certificate of completion.[NEWLINE]user: What will be the consequence if I have an alcohol or drug related violation in new york state?[NEWLINE]agent: your license or privilege to drive in new york state will be revoked or suspended[NEWLINE]user: am i eligible for a conditional license?[NEWLINE]agent: you may be eligible for a conditional license or a conditional driving privelage[NEWLINE]user: is revoction possible?[NEWLINE]agent: your order of suspension or revocation from the department of motor vehicles dmv will indicate a nearby state or county motor behicle office where you may enroll in the impaired driver program[NEWLINE][BOUNDARY][NEWLINE]user: names change?"}
{"id": "superseg_train_5665", "dialogue": "user: Can I get a PIRP discount if the youth driver is already receiving driver education reduction?[NEWLINE]agent: Contact your insurance company to ask.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to reduce driving points?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will PIRP prevent my insurance company from raising my premium?[NEWLINE]agent: It does not prevent premium increases?[NEWLINE][BOUNDARY][NEWLINE]user: Without a doubt. I need to inquire about the driver at this stage. How can I avoid having to use an ignition interlock device?[NEWLINE]agent: You must get a form signed by the monitoring agency.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already completed all three reqyuirements for removal?[NEWLINE]agent: You still must get a form signed by the monitoring agency confirming to the court completion of the requirements needed to remove it.[NEWLINE]user: What if I already did?[NEWLINE]agent: You would still need to talk to the issuing agency.```````````````[NEWLINE]user: Can I determine whether my conviction or not was a felony?"}
{"id": "superseg_train_5666", "dialogue": "user: Can I get both a youth and PIRP discount?[NEWLINE]agent: You would need to speak with your insurance company.[NEWLINE][BOUNDARY][NEWLINE]agent: They can tell you more about your premiums.[NEWLINE]user: Ok; how can I reduce my points on my record then?[NEWLINE][BOUNDARY][NEWLINE]user: If you find an accredited cours,e they will give you all the pertinent information.[NEWLINE]agent: They'll tell you everything you need to know.[NEWLINE]user: I see, another question, how can I resolve a ticket from the Traffic Infractions Office? Should I follow the instructions on the ticket?[NEWLINE]agent: You can follow the instructions on the ticket to answer the ticket at a TVB office, but be sure to bring proof of identity along with you.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't respond to the TVB ticket after I receive a suspension notice?[NEWLINE]agent: Some convictions can cause the suspension or the revocation of your license.  You can read about this topic in the DMV brochure Suppose Your License Were Taken Away.[NEWLINE][BOUNDARY][NEWLINE]user: Where does TVB operate?"}
{"id": "superseg_train_5667", "dialogue": "user: I am looking at a used vehicle on your website and want to know what the reported mileage is?[NEWLINE]agent: I'm sorry, but vehicles over 10 years old are exempt from mileage disclosure.[NEWLINE]agent: Are there any other titled vehicles you are interested in?[NEWLINE]user: Not at this time.[NEWLINE]agent: I can say if odometer has passed its maximum reading at the time of the sale, if you want to know?[NEWLINE]user: No, that doesn't help me.[NEWLINE]agent: Do you know if the mileage is unknown because the odometer is broken has been repaired, or has been replaced?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have to have proof on that?[NEWLINE]agent: Yes, or the lien holder could repossess the vehicle from you.[NEWLINE][BOUNDARY][NEWLINE]user: Does this need to be taken in first to get repaired?"}
{"id": "superseg_train_5668", "dialogue": "user: Is there anything I should be aware of when choosing a vehicle to purchase?[NEWLINE]agent: You should consult the YouTube video of the NMVTIS Vehicle History for Consumers[NEWLINE]agent: Are you knowledgeable in car mechanics?[NEWLINE]user: No I'm not[NEWLINE]agent: Do you know what to look for when deciding if a vehicle is roadworthy?[NEWLINE]user: Yes I do[NEWLINE]agent: If you don't know what to look for, you should employ a professional technician to examine the vehicle[NEWLINE]user: What should I request from the dealer before I purchase a vehicle?[NEWLINE]agent: You should find out about any warranties that the dealer provides and whether they provide services or subcontract these to a repair shop[NEWLINE][BOUNDARY][NEWLINE]user: What should I do before I sell my vehicle?[NEWLINE]agent: You must ensure that you remove your license plates and windshield registration sticker from the vehicle. This will help you avoid any parking tickets that don't belong to you[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information that you can give me about pricing of vehicles?"}
{"id": "superseg_train_5669", "dialogue": "user: I want to know about title branding[NEWLINE]agent: OK, has your vehicle been rebuilt, reconstructed, or not originally manufactured to U.S. standards[NEWLINE]user: yes, it was rebuilt[NEWLINE]agent: You should have a branding notice printed on the title certificate[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else that I should know  how to operate an ATV on a private land?[NEWLINE]agent: after getting the permission, you should not drive your ATV beyond the boundaries of the property and respect andy restriction or request from the owner. You could lose your permission to ride on private property by littering, causing damage to the property or driving carelessly.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I have an accident with my ATV?[NEWLINE]agent: In case of an accident, you must give your name and address, and the name and address of the ATV owner and its plate number, to any injured person or the owner of any damaged property or the police. You also must show the proof of insurance to the person claiming to have suffered damage or injuries.[NEWLINE]user: What if I can't locate the owner of the damaged property?[NEWLINE]agent: In that case, you must provide the information to the police as soon as possible.[NEWLINE]user: Do I have to report any damage to the property immediately, or there is a limit?[NEWLINE]agent: In case the estimated damage is at least 600$, you have to report the damage immediately to the police.[NEWLINE][BOUNDARY][NEWLINE]user: Ok now, what is the required equipment for an ATV?[NEWLINE]agent: two of the required equipment are to have the brakes in good condition and that the ATV is in good operating condition and meets federal standards.[NEWLINE][BOUNDARY][NEWLINE]user: can I cross a highway with my ATV?"}
{"id": "superseg_train_5670", "dialogue": "user: Can you tell me what proof of vehicle ownership is?[NEWLINE]agent: Sure, proof of vehicle ownership is a Manufacturer's Certificate of Origin.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want to trade in or sell my vehicle?[NEWLINE]agent: You need to make sure to remove the license plate and windshield registration stick that shows your plate number.  This will help prevent you from being charged any type of parking ticket that doesn't belong to you.[NEWLINE]user: What happens if I don't turn in my plates?[NEWLINE]agent: Your driver's license could be suspended.[NEWLINE][BOUNDARY][NEWLINE]user: the atv registration and expiration date. What if the ATV was not previously registered from a NY dealer[NEWLINE]agent: You must complete a vehicle registation/ title application at the NY DMV[NEWLINE][BOUNDARY][NEWLINE]user: What if the vehicle is over 70 inches wide[NEWLINE]agent: Then it will not be regarded as an off road vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Who can operated the ATV"}
{"id": "superseg_train_5671", "dialogue": "user: Hello I would like to become an instructor at a driving school. Would you tell me a bit about the requirements?[NEWLINE]agent: Certainly. In order to be certified you must be employed by a licensed driving school and be at least 21 years of age.[NEWLINE]agent: Additional information is available as well. Would you be interested in receiving it?[NEWLINE]user: Yes please tell me about this information.[NEWLINE]agent: You must contact DTP or Drier Training Program for said information.[NEWLINE]user: Is there additional training if I want to be a fully qualified instructor?[NEWLINE]agent: Yes there is a 30-hour Teaching Techniques and Methodology course for those that wish to teach the Pre - licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: Are driving schools investigated on a regular basis?[NEWLINE]agent: Yes the DMV conducts inspections and audits that require driving schools to follow requirements and typically the regulations of the municipality in which it is operating.[NEWLINE][BOUNDARY][NEWLINE]user: Will I receive an official certificate once I pass all the required exams?[NEWLINE]agent: Yes and you must possess this certificate at all times while providing driving instructions.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address of the DTP please?"}
{"id": "superseg_train_5672", "dialogue": "user: What forms do I need for driving school?[NEWLINE]agent: A driving school instructor can only be certified when s / he is employed by a licensed driving school[NEWLINE]agent: For additional information see below[NEWLINE]user: What do I do if that does not apply to me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get more info on this?[NEWLINE]agent: DMV may conduct periodical inspections and audits to make sure you are following these requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what would happen if I was accidentally late to renew my driver's license?[NEWLINE]agent: If you would be late, you must then immediately stop operation of the business completely.  You are considered not licensed to operate if your license expires.  Any services that you provide through your school license including Instructor Certificates, account to DMV's online road test appointment scheduling system, and authorization to order Pre-Licensing Course Completion Certificates will be terminated.  Until you correct the situation and have your new license issued, your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers, teach the Pre-licensing Course, schedule road tests or bring customers to a road test.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to renew my license for my school if it is expired?[NEWLINE]agent: You can renew the license up to six months after the previous license expires but any operation of your business between when your driving school license expired and the new license is issued will constitute unlicensed operation of a driving school, which could result in your having to pay a civil penalty of $1,000 and/or denial of future driving school license operations.[NEWLINE]user: What was the document that I needed to renew my license if my school does use vehicles for instruction?[NEWLINE]agent: The document you will need if your school is using vehicles for instruction would be a List of Driving School Vehicles form MV-527.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I make the check out to for renewal of my license?"}
{"id": "superseg_train_5673", "dialogue": "user: Hi, I am planning to move. What should I do with my license plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another US state?[NEWLINE]user: Yes[NEWLINE]agent: okay. for that you must deliver the registration and license plates of your vehicle to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, say I have processed the the transfer of registration and license plate,I own a motorcycle, do I need to get insurance for it?[NEWLINE]agent: If you're going to use your motorcycle on any public road or highway you must have insurance coverage. Motorcycle registrations are only valid for one year and expire on April 30.[NEWLINE]user: What if I use my motorcycle only on the outskirts of the city?[NEWLINE]agent: Any public road counts so you have to get insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: With how many names can I register a vehicle?"}
{"id": "superseg_train_5674", "dialogue": "user: Yes I'm moving and need to know what to do about my plates.[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to an insurance in another state and keep my vehicle registered in New York?[NEWLINE]agent: No that is not possible.[NEWLINE]agent: Have you replaced your New York State insurance coverage with out- of-state insurance?[NEWLINE]user: Not yet, I'm seeing if it's possible.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if I do?[NEWLINE]agent: The DMV will take action against your New York State registration and driver license even if you move out of New York.[NEWLINE]user: I was wondering if my little brother can surrender my plates on my behalf?[NEWLINE]agent: Yes as long as he will surrender the plates for you.[NEWLINE]user: Will it be difficult for me to obtain a new driver's license in New Jersey? Since I still have unfinished business with the New York Department of Motor Vehicles?"}
{"id": "superseg_train_5675", "dialogue": "user: Hello I need information about What should I do with my plates if I move from New York?[NEWLINE]agent: Do you want to register your vehicle in another state?[NEWLINE]user: Yes[NEWLINE]agent: If you want to register your vehicle in another state, you must deliver your vehicle registration and license plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: In case I want to use mail, to where I need to send the documents I file?[NEWLINE]agent: You need to send them to the NYS department of motor vehicles financial security bureau PO box 2725 albany NY 12220-0725.[NEWLINE][BOUNDARY][NEWLINE]user: there would be any problem if my insurance company doesn't verify all the information I provide?[NEWLINE]agent: Yes, there will be. If that happens, your driver license and/or vehicle registration will be or will remain suspender or revoked.[NEWLINE][BOUNDARY][NEWLINE]user: In case I got suspended or revoked, how do I get a written confirmation of it?[NEWLINE]agent: For that, you need to order your driving record or vehicle abstract.[NEWLINE]user: Then what will happens once I provide my proof of insurance?"}
{"id": "superseg_train_5676", "dialogue": "user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent:  you want to register your vehicle in another state[NEWLINE]user: yes[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE]user: I also need to find information about receiving a suspension order for an unsatisfied judgment pertaining to a car accident.  What must I do to have the suspension removed?[NEWLINE]agent: You would have to contact the attorney or court that issued the judgment and the info you find on the suspension order will advise you of the name of the court and the court index number for the judgment; and the DMV cannot clear the suspension without the proof of the court.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV suspend my driver license and all of the registrations if I have an unsatisfied judgment against me?[NEWLINE]agent: The answer is yes the DMV will suspend the license and registrations if you fail to pay or satisfy a judgment of more than $1,000 and it is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury, or death.[NEWLINE]user: What else will the DMV suspend?[NEWLINE]agent: The DMV will also suspend all vehicle registrations of a company and the privilege to register another vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know which court to contact?[NEWLINE]agent: You can call the NY State DMV Insurance Services Bureau or see contact us below if you are not sure which court to contact.[NEWLINE]user: Do I need to resolve the judgment to remove a suspension related to an unsatisfied judgment?"}
{"id": "superseg_train_5677", "dialogue": "user: What do I need to do with my plates if I move out of New York?[NEWLINE]agent: you want to register your vehicle in another state?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If I want to register your vehicle in another state?[NEWLINE]agent: you must surrender your vehicle registration and plates to the New York DMV[NEWLINE][BOUNDARY][NEWLINE]user: Will my surrendered plate be refunded?[NEWLINE]agent: That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that[NEWLINE][BOUNDARY][NEWLINE]user: Even, have you heard of New York insurance coverage? Is out-of-state insurance valid for a New York-registered vehicle?[NEWLINE]agent: No[NEWLINE]user: If my vehicle is registered in New York State[NEWLINE]agent:  you must have New York insurance coverage. We will never accept out - of - state insurance coverage of any type for a vehicle registered in New York[NEWLINE][BOUNDARY][NEWLINE]user: I registered my vehicle out of state, and then I received a letter from the DMV about a lapse of insurance on the vehicle. What can I do?"}
{"id": "superseg_train_5678", "dialogue": "user: I will be moving out of state at the end of month, do I need to surrender by plates or can I keep them?[NEWLINE]agent: Will you be registering your vehicle in another state?[NEWLINE]user: No I will not be registering it in another state.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is registered in New York and I would like to know if out-of-state insurance is acceptable for this vehicle?[NEWLINE]agent: Unfortunately out-of-state insurance is not acceptable for a vehicle registered in NY.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about issuance of a new registration, do i need to surrender the registration if the plates are lost, destroyed, or stolen?[NEWLINE]agent: yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates[NEWLINE][BOUNDARY][NEWLINE]user: So what you are telling me is that only New York insurance coverage is allowed?[NEWLINE]agent: Yes you must have New York insurance coverage for any type of vehicle registered in New York.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to register my vehicle in another state what must I do with my NY plates?[NEWLINE]agent: You are required to surrender your vehicle registration and plates to the New York DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I no longer life in NY but received a letter from the DMV about a lapse of insurance on my vehicle, what should I do to resolve this problem?[NEWLINE]agent: To solve this matter please send a copy of your out of state registration in your name along with a copy of your out of state insurance to NYS Department of Motor Vehicles Financial Security Bureau PO BOX 2725 Albany NY 12220 - 0725[NEWLINE][BOUNDARY][NEWLINE]user: I have out of state insurance on my vehicle, do I still have to obtain NY coverage as well?"}
{"id": "superseg_train_5679", "dialogue": "user: Hi there. I probably will be moving out new york, but I got some doubts about the registration of my car.[NEWLINE]agent: Sure, no problem. You can not have you car registered in new york with a out-of-state insurance.[NEWLINE]agent: That was your doubt?[NEWLINE]user: Something like that, but not that exactly.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There is a chance that I register my vehicle in another state and get issues with the dmv due the insurance?[NEWLINE]agent: Yes, you may have troubles with that. To avoid that, you need to send us a copy of your out-of-state registration in your name along with a copy of your out-of-state insurance.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Anything else. What is the procedure for obtaining an unsatisfied verdict against another motorist?[NEWLINE]agent: you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash[NEWLINE]user: To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident, collision or crash[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't know which court to contact"}
{"id": "superseg_train_5680", "dialogue": "user: Hey there. I'm having some doubts related to if is possible or not have a insurance from another state and keep my car registered in the new york state.[NEWLINE]agent: We are here to serve you. But, no, is not possible.[NEWLINE]agent: Are you trying to do that?[NEWLINE]user: No, not yet. But I have some questions about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I want to move to another state, how do I do to register my vehicle there where I go?[NEWLINE]agent: You will need to surrender your vehicle registration and plates to the new york dmv.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Another question about my insurance, if it has expired? What problems do I face?[NEWLINE]agent: You will be given one of two options. You can keep your plates and agree to pay a penalty of $900, or surrender the plates and serve a registration of 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out more about this topic?[NEWLINE]agent: You can find more information online at our website under Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to pay the penalty online?"}
{"id": "superseg_train_5681", "dialogue": "user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is very important that you renew your CDL as your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel in the next days and do not have a passport?[NEWLINE]user: Yes[NEWLINE]agent: We highly recommend that you upgrade to an Enhanced or REAL ID when renewing. It is essential that you get more information about enhanced documents, REAL ID and standard.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what do i need to renew a CDL?[NEWLINE]agent: It is important that In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to Comply with the federal requirements for medical certification[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks and could you tell me what the price is for an 8 year driver's license?[NEWLINE]agent: of course, the MCTD fee is $ 16.[NEWLINE][BOUNDARY][NEWLINE]user: and the renewal must be done in a DMV office?[NEWLINE]agent: Yes, you must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come.[NEWLINE]user: and what should i do before i go?[NEWLINE]agent: it's important that you find your evidence[NEWLINE]user: Excuse me, I deleted the previous message, can you tell me again if the renewal should be done in a DMV office?"}
{"id": "superseg_train_5682", "dialogue": "user: I want to renew my CDL, I need some info about it, please.[NEWLINE]agent: Attentive to this: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you have a passport to travel?[NEWLINE]user: Yes, I got it.[NEWLINE]agent: Ok. Please, we recommend you upgrade to an Enhanced or REAL ID when you renew. Get more information about Enhanced, REAL ID and Standard documents.[NEWLINE]user: What if I don't have time to get a Real ID?[NEWLINE]agent: Please, get you Real ID today or as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to renew my CDL?[NEWLINE]agent: You must meet the requirements to renew any type of driver's license, in addition to other requirements.[NEWLINE]user: I have a revocation. Is this a problem?[NEWLINE]agent: Yes, because we will reject your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an endorsement of H or X?[NEWLINE]agent: In that case, you must pass the hazardous materials knowledge test at a DMV office within 2 years of your renewal and pay an additional $5 fee for the test. If you are a resident from Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island ; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk or Westchester, you must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where should I renew?"}
{"id": "superseg_train_5683", "dialogue": "user: How to renew a CDL[NEWLINE]agent: Please note that Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: what is the renewal rates[NEWLINE]agent: add an additional $ 8.00 to the fee above[NEWLINE][BOUNDARY][NEWLINE]user: ok when can i get my id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: If I indicate the types of driving NI not excepted or Intrastatal not excepted NA in my renewal, what should I provide[NEWLINE]agent: you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants pdf [ 7 ] MV-44.5 to help you determine your driving type.[NEWLINE]user: If I have an open suspension or revocation[NEWLINE]agent:  we will reject your application[NEWLINE]user: what do i need to renew a CDL"}
{"id": "superseg_train_5684", "dialogue": "user: Hello I need information about how to renew a CDL[NEWLINE]agent: It is important that you know this WARNING: Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: yes that's my case[NEWLINE]agent: We recommend that you upgrade to an Enhanced or REAL ID when renewing. Learn about Enhanced, REAL ID, and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me what are the renewal fees[NEWLINE]agent: The listed rates include the photographic documents fee and the MCTD additional fee for the Metropolitan District of Public Transportation, if necessary[NEWLINE]user: What if I have a Class M or MJ motorcycle?[NEWLINE]agent: In that case add an additional $ 8.00 to the above rate.[NEWLINE][BOUNDARY][NEWLINE]user: What if my type of driving is intrastate, not excepted?[NEWLINE]agent: In that case you must provide a legible copy of your current USDOT Medical Examiner Certificate to the DMV if it is not already on file.[NEWLINE]user: What requirements do I need to meet?"}
{"id": "superseg_train_5685", "dialogue": "user: how Renew a CDL[NEWLINE]agent: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: you plan to travel and do n't have a Passport?[NEWLINE]user: yes[NEWLINE]agent: we recommend you upgrade to an Enhanced or REAL ID when you renew. Learn more about Enhanced, REAL ID and Standard documents[NEWLINE]user: when can i get the id[NEWLINE]agent: Get your Enhanced or REAL ID today[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Renewal Fees[NEWLINE]agent:  The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District MCTD fee, if required[NEWLINE]agent: Do you have any other classes combined with a motorcycle?"}
{"id": "superseg_train_5686", "dialogue": "user: Hey there, i'm looking to renew a commercial driving license. Could you guide me a little on that?[NEWLINE]agent: Sure, no problem. Before proceeding, let me tell you won't be able to use your standard commercial license to go on board of a domestic flight after October 1,2020.[NEWLINE]agent: In any case, are you planning to go traveling soon? Do you have Passport?[NEWLINE]user: Yes, i'm planning to travel but in fact, i don't have passports available.[NEWLINE]agent: Well, to avoid issues in that matter, we would recommend you to upgrade your CDL to an Enhanced or Real ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: You know, that would be pretty convenient. I'll think about it. Look, i already gathered some requirements, Will i need something else?[NEWLINE]agent: In fact, you'll need to do something else. You need to meet the federal medical certification requirements. Besides, you need to have proof of your legal presence in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, o.k, i'll write that down right away. See, i would like to talk about some renewal fees, specifically on those for the class H or X.[NEWLINE]agent: For those classes you must pass the hazardous materials knowledge test at a DMV office. That would be within 2 years before your renewal, paying an additional fee of $5 for the test.[NEWLINE]user: That fee would be a standard for everyone?[NEWLINE]agent: Sorry, but no. The following counties residents must pay an additional supplemental Metropolitan Commuter Transportation District fee: Bronx, Kings, Brooklyn, New York, Manhattan, Queens. That fee would be $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: What about if i'm a temporary visitor?"}
{"id": "superseg_train_5687", "dialogue": "user: Hello, I have several questions about renewing a CDL.[NEWLINE]agent: Then you've come to the right place. I have to warn you though, your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.[NEWLINE]agent: Do you plan to travel, but you don't have a passport?[NEWLINE]user: Yes, that is the case. Unfortunately.[NEWLINE]agent: Then we recommend you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE][BOUNDARY][NEWLINE]user: Talking about renewal, can I renew the CDL at the local DMV office?[NEWLINE]agent: Yes. You must come to a DMV office to renew a commercial driver license CDL or commercial license permit CLP. Complete this guide to make sure you have the proofs of identification you need before coming.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an open suspension or revocation?[NEWLINE]agent: Then I'm afraid we will reject your application.[NEWLINE]user: Oh, that's a bummer. What if I'm a temporary visitor?[NEWLINE]agent: In that case you will need to provide proof of legal presence in the U.S. with every application. Your new document will have the legend NON-DOMICILED and also TEMPORARY VISITOR and the expiration date of your legal status in the United States printed on it.[NEWLINE]user: Wait, what if I have the driving type \"non-excepted interstate\" on my renewal?[NEWLINE]agent: Then you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants (MV-44.5) to help you determine your driving type.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And if I have another class along with class M?"}
{"id": "superseg_train_5688", "dialogue": "user: Where can I renew my CDL?[NEWLINE]agent: You must renew at a DMV office, but it will not be accepted as proof of identification to board a domestic flight after October first.[NEWLINE]user: if I can no longer use my CDL as identification for flight purposes, what should I use if I do not have a passport?[NEWLINE]agent: It is recommended that you upgrade to an Enhanced or REAL ID when you renew.[NEWLINE]user: Got it. Another question about military skills test,  do I need to have a license already to get the waiver?[NEWLINE]agent: You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license[NEWLINE]user: and what are the NY cdl requirements?[NEWLINE]agent: I can link you to a page where you can get more information on the requirements to get a CDL[NEWLINE][BOUNDARY][NEWLINE]user: can I apply online when I'm ready?[NEWLINE]agent: You must apply for a military skills test waiver at a DMV Office[NEWLINE][BOUNDARY][NEWLINE]user: and I get my waiver and CDL that easy?"}
{"id": "superseg_train_5689", "dialogue": "user: Give me some info about how to renew a CDL[NEWLINE]agent: You have to know that your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020[NEWLINE]agent: Do you plan to travel and do not have a passport?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Ok. We recommend you upgrade to an Enhanced or REAL ID when you renew. Please, find out more info about Enhanced, REAL ID and Standard documents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I  indicate the driving types NI Non-excepted Interstate or NA Non-excepted Intrastate on my renewal?[NEWLINE]agent: Then, you have to provide a legible copy of your current USDOT Medical Examiner's Certificate to DMV if it is not already on file. Please, see Federal Requirements for Commercial Driver License (CDL) Applicants MV-44.5 to help you determine your driving type[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have an endorsement of H or X?[NEWLINE]agent: You have to pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay a fee of $5 for the test. Residents of the following counties must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee : Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I renew?[NEWLINE]agent: At the DMV office. You must come to a DMV office to renew a commercial driver license (CDL) or commercial license permit (CLP). And you must to complete a guide to make sure you have the proofs of identification you need before coming[NEWLINE]user: And what when I have the proofs?"}
{"id": "superseg_train_5690", "dialogue": "user: Hello I need information about What is the procedure for cancellation and / or refund of courses?[NEWLINE]agent: can't take the course or any part of the course?[NEWLINE]user: yes, it is very difficult for me to finish it[NEWLINE]agent: In that case it should give you the option to receive a full refund of all course fees. The sponsor may also offer you the option to reschedule the course, where available[NEWLINE][BOUNDARY][NEWLINE]user: And another question, will my personal information be saved after finishing the course?[NEWLINE]agent: for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV....[NEWLINE][BOUNDARY][NEWLINE]user: About requesting or paying for TVB tickets, on what theme or topic is the information based?[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: When I return to the transaction to verify other hearing dates and times, what should I do?[NEWLINE]agent: Enter the ticket number and other information required in Step 1 Verify the information in Step 2[NEWLINE]user: How do I file a guilty plea?"}
{"id": "superseg_train_5691", "dialogue": "user: What if I fail the course? Can I receive a course fee refund?[NEWLINE]agent: If you do not meet all the requirements to complete the course or meet the minimum test score requirements[NEWLINE]user: that's my case[NEWLINE]agent: you can not receive credit for course completion and you can not receive point and insurance reduction for the course[NEWLINE]user: What is required to apply for a new license after revocation online?[NEWLINE]agent: we will send you an email telling you what you will need to do. We will delay processing your application will be delayed[NEWLINE][BOUNDARY][NEWLINE]user: If i are currently suspended for failing to pay New York State taxes, before you may proceed with applying for a new driver license.[NEWLINE]agent: you must contact the NY State Department of Tax and Finance DTF or call 518862-6000 to make a payment and to have the suspension cleared[NEWLINE]user: If my probation conditions do not include driving restrictions[NEWLINE]agent:  you must provide a copy of the conditions[NEWLINE][BOUNDARY][NEWLINE]user: Drivers with a problem A2 The driver restriction can operate a vehicle only under what restrictions?"}
{"id": "superseg_train_5692", "dialogue": "user: Can you help me with the process for course refund or cancellation?[NEWLINE]agent: Did you sponsor tell you they cannot conduct the course?[NEWLINE]user: Yes, my sponsor said they cannot complete the course.[NEWLINE]agent: In that case they must give you the option to receive a full refund of the course fees or your sponsor will reschedule it with you if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: there's something else about FMCSA Auto Carrier Safety. What is the CDL permit rule?[NEWLINE]agent: the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: how do i receive the point reduction?[NEWLINE]agent: the PIRP course sponsor will notify the dmv within 10 weeks after you complete the course[NEWLINE][BOUNDARY][NEWLINE]user: who do i contact?[NEWLINE]agent: contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: what effect does point reduction have on my license and driving record?[NEWLINE]agent: point reduction applies only to points assessed for violations[NEWLINE]user: does it effect points for earlier violations?"}
{"id": "superseg_train_5693", "dialogue": "user: what happens if my online PIRP didn't happen?[NEWLINE]agent: Was the sponsor unable to hold the course or any part of it?[NEWLINE]user: no, I don't know what really happened just wanted a refund[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do all online PIRP classes cost the same?[NEWLINE]agent: The cost is set by the course sponsor and it could vary from one course to another course.[NEWLINE][BOUNDARY][NEWLINE]user: how soon after we finish a class do we get the proof that we took the class?[NEWLINE]agent: The sponsor will mail the course completion certificate to you. Please note, that an email copy of the certificate is not valid and will not be accepted by your insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: can I do the classes through DVD?[NEWLINE]agent: Yes, you will need a DVD player and a television, or a computer that plays DVDs.[NEWLINE][BOUNDARY][NEWLINE]user: are the online PIRPS any different from the on location PIRPS?[NEWLINE]agent: They both have very similar content and information, and both courses include 320 minutes of instruction. The classroom course is given in one daytime session or two evening sessions, you can take the I-PIRP course from home at a convenient time for you.[NEWLINE][BOUNDARY][NEWLINE]user: what kind of tests or quizzes do you get for the online classes and how do you know the real person is doing the exams?"}
{"id": "superseg_train_5694", "dialogue": "user: What happens if I fail the course?[NEWLINE]agent: Do you meet all the requirements to complete the course or meet the minimum test score?[NEWLINE]user: No, I did not meet the minimum test score.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does each course sponsor have methods to validate that the person who signed up for the course is actually the person who completes it?[NEWLINE]agent: Each course sponsor has a their way of validating that the person who is registered is the same person who takes the course and each person knows that they will be prosecuted and could get fines and possibly prison time.[NEWLINE]user: what makes it possible that the person who registers for the course is the person who takes the course?[NEWLINE]agent: Each course sponsor has a way of validating that the person who signed up for the course is the person who takes the course.[NEWLINE]agent: Do you have a New York State DMV ID Number from your NY State driver license?[NEWLINE]user: No, I do not have this information at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for the DMV to send my completion certificate to my automobile insurance company?"}
{"id": "superseg_train_5695", "dialogue": "user: Hello, I would like to know what kind of equipment and technology do I need to take an I-PIRP course?[NEWLINE]agent: The answer depends on the alternative ADM delivery method of the course. For example, if the course is an Internet course, you must have a computer and an acceptable Internet connection.[NEWLINE]user: if the course is an internet course?[NEWLINE]agent: You must have a computer and an acceptable Internet connection.[NEWLINE][BOUNDARY][NEWLINE]user: Are I-PIRP websites safe?[NEWLINE]agent: Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses.[NEWLINE][BOUNDARY][NEWLINE]user: Now, now let us talk about the ignition interlock device.' Is the device required to be installed for a certain amount of time?[NEWLINE]agent: Thank you for responding:  See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol, Drugs and Impaired Driving [ 1 ] page.[NEWLINE]user: If I own two cars, do they both need the system installed?[NEWLINE]agent: I will be glad to help with that  the system must be installed on each vehicle the motorist owns or operates[NEWLINE][BOUNDARY][NEWLINE]user: What are the stipulations or rule son that law?"}
{"id": "superseg_train_5696", "dialogue": "user: Hi, what happens if I fail the course? Can I get a refund of the course fee?[NEWLINE]agent: Do you meet the minimum test score requirements?[NEWLINE]user: Yes[NEWLINE]agent: If you do not meet all the requirements to complete the course or do not meet the minimum test score requirements, you cannot receive credit for completing the course and you cannot receive points and insurance reduction for the course.[NEWLINE][BOUNDARY][NEWLINE]user: And what else is there besides the knowledge tests about the course content?[NEWLINE]agent: In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course.[NEWLINE][BOUNDARY][NEWLINE]user: and the sponsor can't repeat the course for me?[NEWLINE]agent: A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this.[NEWLINE]user: Another question about Department of Motor Vehicles policies and procedures, what happens if I'm caught driving, out of regulation?"}
{"id": "superseg_train_5697", "dialogue": "user: What is the procedure for course cancellation or refunds?[NEWLINE]agent: Was you sponsor not able to finish the course?[NEWLINE]user: Yes, my sponsor did not finish teaching the course.[NEWLINE]agent: They will have to give you the option to receive a full refund of all course fees or reschedule the course.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any special equipment or technology I need to take an I-PIRP course?[NEWLINE]agent: It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course.[NEWLINE]user: How do I check the status of the appeal filed online?[NEWLINE]agent: You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch.[NEWLINE]user: What if the appeal doesn't meet DMV requirements but I already paid?[NEWLINE]agent: You will receve a refund, *if* you cancel the appeal request before it is processed.[NEWLINE]user: Sounds ok to me, I guess."}
{"id": "superseg_train_5698", "dialogue": "user: hello I need information about CDL[NEWLINE]agent: Do you want to know if you will receive a temporary CDL after passing your driving test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know What is the rate for a CDL?[NEWLINE]user: Yes[NEWLINE]agent: Well all of that depends on the expiration date and class of your current driver's license, and the date you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to get a New York State CDL?[NEWLINE]agent: Very easy, just request your CDL at a DMV office and deliver your CDL out of state.[NEWLINE][BOUNDARY][NEWLINE]user: Please answer my last question. When my requested records are ready for review, what should I expect?"}
{"id": "superseg_train_5699", "dialogue": "user: how do i get a CDL[NEWLINE]agent: did you pass the driving test?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know what is the rate for a CDL?[NEWLINE]user: yes[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL[NEWLINE][BOUNDARY][NEWLINE]user: I want to know how to request a copy of the accident report. If the DMV is unable to locate an accident based on the information you provide?[NEWLINE]agent: you will be notified by DMV in a certified letter[NEWLINE]user: what is Accident reports?[NEWLINE]agent:  Accident reports are certified copies[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_5700", "dialogue": "user: how to get a CDL[NEWLINE]agent: Follow these steps to get your first time New York State commercial driver license CDL[NEWLINE][BOUNDARY][NEWLINE]user: how can i have a Class D New York State driver's license[NEWLINE]agent: Get the New York State Commercial Driver 's Manual  CDL-10 online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if they reject my application?[NEWLINE]agent: You must apply for a CDL at a DMV Office[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know additional information regarding CDL. Where can I see the more details of these?[NEWLINE]agent: If you need additional information, you can go online at our website and look under DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a vehicle registration record abstract for a car in my wife's name?[NEWLINE]agent: Yes, In addition to submitting a Request for DMV Records, you will need to certify that you have a permissible use under the Driver's Privacy Protection Act to see another person's personal information on DMV records.[NEWLINE]user: What is the Driver's Privacy Protection Act?[NEWLINE]agent: You can find more information about this by searching Driver's Privacy Protection Act on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find additional information about this particular topic?[NEWLINE]agent: More information about this topic can also be found under DMV Records on our website.[NEWLINE][BOUNDARY][NEWLINE]user: I don't know what the VIN is for the car that I'm obtaining the vehicle registration record abstract for. Will I need it?"}
{"id": "superseg_train_5701", "dialogue": "user: I need some information about getting a CDL.[NEWLINE]agent: I'll be happy to help you with that. Does your question pertain to the road test?[NEWLINE]user: No, I already know about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fees are for obtaining a CDL?[NEWLINE]user: Not exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested in learning when you'll get the CDL?[NEWLINE]user: No, I know how that works.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a CDL that was issued in a different state?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will there be a written test when I apply for a commercial learner permit?"}
{"id": "superseg_train_5702", "dialogue": "user: Hello there, I need some advice on scheduling a road test. Maybe you can answer some questions I have.[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can't schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]agent: Have you NOT passed the road test?[NEWLINE]user: No, I passed it. Everything went fine.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I hadn't passed the test? What were you getting at?[NEWLINE]agent: In that case you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if there is a case that I want to complain to DMV Regulated Business. What are the basis to be considered as a lemon law complaint?[NEWLINE]agent: You can look up lemon law complaints, and see if you should file.[NEWLINE]user: Does the company need my registration?[NEWLINE]agent: Yes, if not then there will be limited fines.[NEWLINE]user: Can I file the complaint?[NEWLINE]agent: Submit a vehicle safety complaint report.[NEWLINE]user: How do I get started?[NEWLINE]agent: Contact the management of the company.[NEWLINE]agent: Do you want to file electronically?"}
{"id": "superseg_train_5703", "dialogue": "user: I need information about getting a CDL.[NEWLINE]agent: I can help you with that. Does your question involve what happens after passing the road test?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what the fee is for getting a CDL?[NEWLINE]user: Yes, I'm aware of the costs.[NEWLINE]agent: Great. The cost of the CDL depends on the expiration date and the class of your current driver license, and the date you receive a CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What is the procedure for ordering personalized plates? Do you have the picture plates that I saw on the internet?[NEWLINE]agent: Yes, we have picture plates that can be personalized. You can browse our collection of picture plates online.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do with my plates after I get my new custom plates?[NEWLINE]agent: You should mark each vehicle plate with a permanent ink pen.  Do not put out both vehicle plates in the recycling/garbage on the same day.[NEWLINE][BOUNDARY][NEWLINE]user: do you have a DMV locator so I can look up where to go?"}
{"id": "superseg_train_5704", "dialogue": "user: I need to get my CDL.[NEWLINE]agent: I will be happy to help guide you through the steps to getting your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. How should I prepare for the road test?[NEWLINE]agent: To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice.[NEWLINE][BOUNDARY][NEWLINE]user: I'm aware that the Vehicle Identification Number is needed for this, but I don't have it. What options do I have?[NEWLINE]agent: There is no problem. We may be able to locate the record using our registration files, we just need you to provide the name and date birth DOB of the registrant.[NEWLINE]user: Alright. Is there any fee related to this?[NEWLINE]agent: Yes, there is. You need to do a personal check or money order payable to \"commissioner of motor vehicles\" to pay the search fee of $10.00[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I can do this by mail?[NEWLINE]agent: Yes. You can order your vehicle or tittle record abstracts by mail using the request for DMV records mv-15.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't know my plate number?"}
{"id": "superseg_train_5705", "dialogue": "user: Hello there, I came here looking for more information about a CDL.[NEWLINE]agent: Then you're in the right place. Are you wondering if you get temporary CDL after I pass my road test?[NEWLINE]user: No, I'm aware that I won't get one.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering what the fee for a CDL is?[NEWLINE]user: Yes, I would like to know what it costs.[NEWLINE]agent: It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Also, do you know about incorrect information on driving records?  If I seem to have something incorrect on my driving record, how should that properly be addressed?[NEWLINE]agent: If you suspect something is incorrect, please feel free to contact the local DMV[NEWLINE]user: My address is wrong on it.[NEWLINE]agent: You can call the DMV center[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I have a non scofflaws?[NEWLINE]agent: you can find  The type of sanction imposed suspension or revocation which results from reasons other than failure to answer a summons or pay a fine / surcharge / assessment[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find the different classes of license?"}
{"id": "superseg_train_5706", "dialogue": "user: Hello there. How are you doing? I need some help with scheduling my road test. Can you assist me?[NEWLINE]agent: Of course. You can use the Road Test Scheduling System. Please note that you can t schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.[NEWLINE]user: What if I don't pass the road test? What then?[NEWLINE]agent: Then you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.[NEWLINE]user: Alright. Let's hope it doesn't come to this. And what restrictions for vehicles are there?[NEWLINE]agent: If the vehicle has an automatic transmission, for example, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if are there any restrictions applicable to me? if yes, what are the restrictions I'm subjected to are based on?[NEWLINE]agent: Yes, the restrictions depend on several things.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where will you be driving?[NEWLINE]user: No, not yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a map of regions?[NEWLINE]user: Yes, an overview would be very nice.[NEWLINE][BOUNDARY][NEWLINE]user: And while we're at it, can you tell me what the difference between a junior learner permit and a junior driver license is?"}
{"id": "superseg_train_5707", "dialogue": "user: Hi, how are you? Do you want information about what I must do to change my driver's license to another state?[NEWLINE]agent: of course, You must change your out-of-state driver license to another state or US territory. US, Federal District, or Canadian Province within 30 days of becoming a New York resident.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other additional information you can give me?[NEWLINE][BOUNDARY][NEWLINE]agent: You are studying in New York State. and Do you need a New York State driver's license?[NEWLINE]user: Yes[NEWLINE]agent: Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another issue concerned the police's MV-78B form. May I just waive the charge in that situation, because my license was revoked as a result of a crime?[NEWLINE]agent: If that what you want to do, then you must apply for that in aDMV office, showing a MV-78B form along with your application.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, i'm taking notes about it. Now. a last question, It is possible to get my license delivered to another address not being listed?"}
{"id": "superseg_train_5708", "dialogue": "user: How can I change my out-of-state driver's license[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of DMV[NEWLINE]agent: his transaction can only be processed in person, at a DMV office, see our office locations and hours[NEWLINE][BOUNDARY][NEWLINE]user: How do I do if my children attend school in another state?[NEWLINE]agent:  a judge considers these facts to decide if your intent is to make NYS a \" fixed and permanent \" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with motorcycle permit? Does it matter if I already have a permit or driver's license from the state of New York?[NEWLINE]agent: If you already have this, bring this with you along with a payment of $10.00, which is the application fee[NEWLINE][BOUNDARY][NEWLINE]user: Do I get a motorcycle license directly after applying or are there steps involved?[NEWLINE]agent: Firstly, you have to get a motorcycle learner permit. The DMV offers 3 different types of documentation, which are Enhanced, REAL ID and Standard documents[NEWLINE][BOUNDARY][NEWLINE]user: Can I operate a motorcycle in New York if I hold an out-of-state motorcycle license?[NEWLINE]agent: Yes, provided you have a valid motorcycle issued by another state where you are resident"}
{"id": "superseg_train_5709", "dialogue": "user: Yes I would like some information about changing my out of state driver's license.[NEWLINE]agent: Yes we have that information. You must do so within 30 days of becoming a resident of New York.[NEWLINE][BOUNDARY][NEWLINE]user: Am I still considered as living in my new state even though my taxes are paid in another state?[NEWLINE]agent: Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to show my driver's license when I go through this process?[NEWLINE]agent: Yes you do.[NEWLINE][BOUNDARY][NEWLINE]user: I wanted to ask, what do you need to include when you ask for a refund if you have got a license in another state?[NEWLINE]agent: If they exchanged their NYS driver license for a driver license in another state, they need to attach a photocopy of their out-of-state driver license to form MV-215[NEWLINE]user: when did they need to exchange the license to qualify for a refund?[NEWLINE]agent: They may qualify for a partial refund if the driver license was surrendered to us or to another state during the first 4 years of the 8-year period[NEWLINE][BOUNDARY][NEWLINE]user: is there a cost to replace a lost learner permit?"}
{"id": "superseg_train_5710", "dialogue": "user: How do I change my out-of-state driver's license?[NEWLINE]agent:  You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: If I am a driver from other countries[NEWLINE]agent: You can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license unless you become a New York State resident.[NEWLINE]agent: How do I obtain a New York State driver's license?[NEWLINE]user: yes that's my case[NEWLINE]agent:  you must pass a written test, complete a 5-hour pre-licensing course and pass a road test. See Get a driver license[NEWLINE][BOUNDARY][NEWLINE]user: In my case, what class of license will I need to obtain?[NEWLINE]agent: IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class.[NEWLINE]user: That's helpful to hear. Do you happen to be familiar with reservation online? What can I do to get a faster response?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE]user: can you give me details of At the DMV"}
{"id": "superseg_train_5711", "dialogue": "user: I just moved here from another state, so to get a new license, how long do I have?[NEWLINE]agent: You must exchange your driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a  New York state resident.[NEWLINE][BOUNDARY][NEWLINE]user: Are there exceptions to this rule?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a student studying in New York State?[NEWLINE]user: Yes I am.[NEWLINE]agent: Students from elsewhere are normally not considered residents of New York State, so they don t need to exchange their current driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: Can I take my road test without having supervised practice driving?[NEWLINE]user: Can I ask something else, how many hours of supervised practice do I need to do the practical exam and I am under 18 years old, what is the procedure?[NEWLINE]agent: You must have at least 50 hours of supervised practice driving before you take your road test.[NEWLINE][BOUNDARY][NEWLINE]user: How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?[NEWLINE]agent: A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to change the class of my license?"}
{"id": "superseg_train_5712", "dialogue": "user: How do I change my out-of-state driver's license?[NEWLINE]agent: You must exchange your - out - state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York[NEWLINE][BOUNDARY][NEWLINE]user: I need additional information[NEWLINE][BOUNDARY][NEWLINE]agent: is studying in New York State. Do you need a New York State driver's license?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Drivers from other countries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: if i want a faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: What if I come from another country, but I pay taxes?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Sweetie, I'm almost 16 years old. Hey, I have an out-of-state cousin who I believe will be moving to New York. Can he move his license from there to one in New York?"}
{"id": "superseg_train_5713", "dialogue": "user: Can you explain to me how to exchange my out-of-state driver license?[NEWLINE]agent: Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.[NEWLINE]user: So I have 30 days to exchange my license?[NEWLINE]agent: That's correct.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see what you mean. Then I'm going to tell it to him. In my case, what kind of license will I need or obtain? Could you please tell me?[NEWLINE]agent: IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow, that's nice. Hey, sorry but again with that thing of being out-of-state. A friend of mine comes from Chicago to study in here, she can be considered as a resident and be able to get a NY license?[NEWLINE]agent: That's would be a judge doing to determine that. Most probable outcome is not, as by traffic law, all those who are from another state or country are not considered NY residents.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow, that sounds a little bit complicated. As similar on this, Are there any considerations for me being under 18?[NEWLINE][BOUNDARY][NEWLINE]agent: There is. Would you like me to tell you about the graduated license law?[NEWLINE]user: Yeah, please, i would like that.[NEWLINE]agent: You told me before you were about to turn 16, didn't you?[NEWLINE]user: Yeah, that's correct. That's why i' looking for information."}
{"id": "superseg_train_5714", "dialogue": "user: How do I exchange my out-of-state drivers license if I have just moved into this state?[NEWLINE]agent: You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.[NEWLINE]user: Does that thirty day rule still apply if I have moved here from a province of Canada?[NEWLINE]agent: It does.[NEWLINE][BOUNDARY][NEWLINE]user: But, once again, regarding the certificate, did you mention a different one from pre-licensing, and that it was valid for a longer period of time?[NEWLINE]agent: That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.[NEWLINE][BOUNDARY][NEWLINE]user: Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?[NEWLINE]user: I'm under 18, by the way.[NEWLINE]agent: Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?"}
{"id": "superseg_train_5715", "dialogue": "user: I will have an on-site investigation and would like to know about it.[NEWLINE]agent: Do you know when the AFI inspector will arrive at your facility?[NEWLINE]user: No, I don't know yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if I pass the investigation?[NEWLINE]agent: In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply?[NEWLINE]agent: You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I don't have my proof of Workers Compensation Insurance?[NEWLINE]agent: In that case don't submit an application with DMV yet.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply to Snowmobile Dealer?[NEWLINE]agent: Dou you have the form RV-253?[NEWLINE]user: Yes, I got it."}
{"id": "superseg_train_5716", "dialogue": "user: How do I apply to open a dealership?[NEWLINE]agent: You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: do you have a certificate of authority?[NEWLINE]user: Yes, I have a certificate of authority.[NEWLINE]agent: Do you know what to do if you do not have your Certificate of Authority?[NEWLINE]user: No, I do not know what to do if I do not have the Certificate of Authority?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if I do not have my Proof of Business Name?[NEWLINE]agent: Then it is in your best interest not to submit an application with the DMV yet.[NEWLINE]user: I'd like to ask question regarding the Investigation process. What result\u00a0could happen at the hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?"}
{"id": "superseg_train_5717", "dialogue": "user: Hello, I would like you to help me how to apply?[NEWLINE]agent: You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have your Certificate of Authority?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your Trade Name Proof yet?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: do you have your deposit?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how should i apply?"}
{"id": "superseg_train_5718", "dialogue": "user: Hello, I would like to know how to request a certificate as a Snowmobile Distributor[NEWLINE]agent: To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.[NEWLINE]user: Yes[NEWLINE]agent: The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. I need to ask about surety bond, can you also tell me how much is needed for it?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.  We have a chart you can look at for more information[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a surety bond?[NEWLINE]agent: You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: what form do we need for used cars sold?[NEWLINE]agent: The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: can we get a title and registration for a salvage we fixed?"}
{"id": "superseg_train_5719", "dialogue": "user: Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?[NEWLINE]agent: No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Moving on, Do you want to know about the certificate of authority?[NEWLINE]user: It would be of great help, yeah.[NEWLINE]agent: Are you in possession of a certificate of authority?[NEWLINE]user: No, i don't have any right now, but there's no problem with that, right?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: In any case, can you just tell more about that certificate?[NEWLINE]agent: Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.[NEWLINE][BOUNDARY][NEWLINE]user: How can I obtain a surety bond?[NEWLINE]agent: Do you want to get a surety bond?[NEWLINE]user: No, not really. I was just asking how it works.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So how does it work? Can you explain surety bonds, please?"}
{"id": "superseg_train_5720", "dialogue": "user: What form do I need to use for a Snowmobile Dealer?[NEWLINE]agent: Did you\u00a0 apply for a snowmobile dealer certificate form[NEWLINE]user: No, I have not applied yet for a snowmobile dealer certifcate.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the on-site investigation about?[NEWLINE]agent: The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV endorse the companies?[NEWLINE]agent: The DMV does not endorse the companies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my signs are not visible from the street?[NEWLINE]agent: If your signs are not visible, then the AFI will deny your application.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have not gotten my Certificate of Authority yet?"}
{"id": "superseg_train_5721", "dialogue": "user: I need some guidance with the application process, please. Can you tell me how to apply?[NEWLINE]agent: Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a certificate of authority?[NEWLINE]user: No, unfortunately not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of business name?[NEWLINE]user: No, I don't have one.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of workers compensation insurance?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a surety bond?[NEWLINE]user: No, I don't have such a bond.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?[NEWLINE]agent: Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.[NEWLINE]user: Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?"}
{"id": "superseg_train_5722", "dialogue": "user: What is a on-site investigation when I am opening a dealership?[NEWLINE]agent: Is an automotive facilities inspector coming to inspect your facility?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How would I get a Surety Bond?[NEWLINE]agent: You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.[NEWLINE][BOUNDARY][NEWLINE]user: What about an official dealer sign?[NEWLINE]agent: You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am using an Assumed Name for my business?[NEWLINE]agent: You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What vendors can I purchase starter kit compenents from?"}
{"id": "superseg_train_5723", "dialogue": "user: Hello I would like information, I have a problem with the repair of my vehicle, what is it?[NEWLINE]agent: First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.[NEWLINE]agent: Have you tried sending the report electronically?[NEWLINE]user: yes i tried[NEWLINE]agent: To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.[NEWLINE]user: Other questions, how can I file a complaint against a DMV registered auto company? what do I do if the installation does not have a current record?[NEWLINE]agent: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business[NEWLINE][BOUNDARY][NEWLINE]user: And what do you recommend to avoid having to deal with an unreliable workshop?[NEWLINE]agent: Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop[NEWLINE][BOUNDARY][NEWLINE]user: and can i inspect my vehicle before paying?[NEWLINE]agent: of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a violation of the regulations regarding the repair of the vehicle?[NEWLINE]agent: the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know that they are charging me just enough?"}
{"id": "superseg_train_5724", "dialogue": "user: can you give me details of The \"Consumer's Bill Of Rights\"[NEWLINE]agent: Under the Repair Shop Act,s [15] you have the following rights when dealing with a repair shop[NEWLINE]agent: you want to request it[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what are my rights?[NEWLINE]agent: You are entitled to the return of all replaced parts, except warranty and exchange parts, but you must ask for them in writing before any work is done.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with ATV? Is it possible for a child under the age of ten to run an ATV?[NEWLINE]agent: A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian.[NEWLINE][BOUNDARY][NEWLINE]user: Who writes a report if I crash an ATV while incapacitated?[NEWLINE]agent: A report will be written by someone who witnessed the accident  or by an investigating police officer.[NEWLINE]user: When do I have to report an  ATV accident?[NEWLINE]agent: You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive my ATV on private owned land?"}
{"id": "superseg_train_5725", "dialogue": "user: hello i have a complaint regarding a car repair[NEWLINE]agent: A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.[NEWLINE]agent: Did a hearing determine that there were violations?[NEWLINE]user: Yes[NEWLINE]agent: DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user: About complaints against a DMV regulated auto company, what type of complaints would be considered a lemon law complaint?[NEWLINE]agent: You can look up lemon law complaints, and see if you should file.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this the Repair Shop Act Works. and that the law of repair shops works?[NEWLINE]agent: NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,[NEWLINE][BOUNDARY][NEWLINE]user: What if I ask for help in court and I get a settlement or is one pending?[NEWLINE]agent: restitution through the DMV will not be available.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: on form C-17[NEWLINE]user: Does the repair shop law work?"}
{"id": "superseg_train_5726", "dialogue": "user: Hello I need information about The \"Consumer Bill of Rights\"[NEWLINE]agent: Under the Repair Shops Act, you have the following rights when it comes to a repair shop[NEWLINE]agent: Do you want to request an estimate in writing?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information but I don't know whether to go to the store[NEWLINE]agent: Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.[NEWLINE][BOUNDARY][NEWLINE]user: SAFETY TRAINING AND INFORMATION is a somewhat related subject. To run an ATV, how old do you have to be?[NEWLINE]agent: A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What are rules for operating an ATV?[NEWLINE]agent: You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need to have when operating an ATV?[NEWLINE]agent: You should carry your ATV safety training course certificate when operating any ATV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a law about who can operate an ATV?[NEWLINE]agent: Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have an accident and damage property but the owner is not around?"}
{"id": "superseg_train_5727", "dialogue": "user: Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?[NEWLINE]agent: There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.[NEWLINE]agent: Do you want to know how to submit your possible complaint?[NEWLINE]user: No, that's not necessary right now. I think i'll try your first advice.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Say, I have a doubt. Can i ask for those parts which get replaced on my car?[NEWLINE]agent: Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what should I do if I have complaint regarding the service they did to my vehicle?[NEWLINE]agent: mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices[NEWLINE]user: I'm having problems with a dealer, is there anywhere I could write and state my case[NEWLINE]agent: yes, here is the address...Bureau of Consumer and Facility Services, PO Box 2700-ESP, Albany, NY 12220 - 0700[NEWLINE][BOUNDARY][NEWLINE]user: It says \" THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY\", what does that mean[NEWLINE]agent: It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law[NEWLINE][BOUNDARY][NEWLINE]user: and what do I need to disclose when transferring the title to a new owner"}
{"id": "superseg_train_5728", "dialogue": "user: can you give me details of The \"Consumer's Bill Of Rights\"[NEWLINE]agent: Pursuant to the Repair Shops Act, you have rights[NEWLINE]agent: do you want to know the rights?[NEWLINE]user: yes[NEWLINE]agent:  the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about the complaint against DMV. What if it's a lemon law complaint, though?[NEWLINE]agent: file a Lemon Law Complaint.Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you on what should I need to do in case the shop creates a written work order for my vehicle?[NEWLINE]agent: it must give you a copy[NEWLINE][BOUNDARY][NEWLINE]user: What Happens my Your Complaint?[NEWLINE]agent: A DMV customer service representative will try to resolve the problem by discussing it with you and the shop. About half the complaints received by DMV are resolved through mediation. If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation[NEWLINE]agent:  If a hearing determines there were violations?[NEWLINE]user: it's not my case[NEWLINE]agent: you receive a court settlement or one is pending?[NEWLINE]user: yes[NEWLINE]agent: restitution through DMV is not available.[NEWLINE][BOUNDARY][NEWLINE]user: When repairs are completed?"}
{"id": "superseg_train_5729", "dialogue": "user: I had some bad work done on my car and now what do I do to fix this?[NEWLINE]agent: You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.[NEWLINE]agent: Would you like to know how to file a complaint online?[NEWLINE]user: no, not yet I will try to fix the problem with the shop first[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I end up filing a complaint and they are responsible?[NEWLINE]agent: DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the things I need to do if I want to complain the shop?[NEWLINE]agent: *makes no sense*[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if I'm the seller of a vehicle?[NEWLINE]agent: In that case the vehicle will immediately belong to the new owner, as soon as you sign.[NEWLINE]user: You are talking about the line for \"Seller's Signature\", right?[NEWLINE]agent: That is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What would I have to do if I was the new owner?"}
{"id": "superseg_train_5730", "dialogue": "user: xdfsgrg[NEWLINE]agent: Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.[NEWLINE]agent: Are interested to do this process electronically?[NEWLINE]user: Sound interesting, but no, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to get an inspection related to a check after the repair?[NEWLINE]agent: Yes, it's possible. To make sure everything is correct.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Plead Guilty. What should I do if I enter a guilty plea?[NEWLINE]agent: fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office[NEWLINE][BOUNDARY][NEWLINE]user: what about suspensions?[NEWLINE]agent: as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid[NEWLINE][BOUNDARY][NEWLINE]user: when can i leave my hearing?[NEWLINE]agent: the ALJ will decide whether or not you are guilty[NEWLINE][BOUNDARY][NEWLINE]user: what if i plead not guilty?[NEWLINE]agent: your case wull be heard by a dmv administrative law judge[NEWLINE]user: can i bring witnesses?"}
{"id": "superseg_train_5731", "dialogue": "user: What does a standard complaint process entail?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No.[NEWLINE]agent: Has the complaint been resolved with the CSR?[NEWLINE]user: Not even.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to take this in front of a judge, can you run me through what will happen?[NEWLINE]agent: Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.[NEWLINE]agent: And would you like to know for after the hearing?[NEWLINE]user: No that's okay, I've already read about that.[NEWLINE]agent: There is a difference between civil and criminal outcomes, does that apply to you?[NEWLINE]user: Yes could I lose my truck?[NEWLINE]agent: You must pay all fines and penalties in order to maintain your operating privilege. You will receive a letter from the DMV shortly after the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: a somewhat related issue, I need to file a complaint against the DMV regulated auto company, by what means could I do it?"}
{"id": "superseg_train_5732", "dialogue": "user: Hello I need information about AFI's investigation process[NEWLINE]agent: AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.[NEWLINE]agent: Do you want to know what Vehicle Safety does when it begins the hearing process?[NEWLINE]user: no i don't know what it does[NEWLINE]agent: Do you want to know what happens if you accept the exemption?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do if the offer is rejected?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And how can I get an opportunity for a hearing exemption?[NEWLINE]agent: When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. How can I learn more about the DMV's information and hearing process?"}
{"id": "superseg_train_5733", "dialogue": "user: If I have a Complaint filed against my business[NEWLINE]agent: The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York[NEWLINE]agent: you want to know how to legally operate as such a business[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: but what would be the requirements?[NEWLINE]agent:  you must register with the DMV. Once your application is approveds  you will receive a certificate from the DMV[NEWLINE][BOUNDARY][NEWLINE]user: ok I already have them, however before sending my request, what if I don't have an authority certificate?[NEWLINE]agent: Wait. I understand that you don't have a Certificate of Authority?[NEWLINE]user: Yes, i do not have that yet. Is there a problem?[NEWLINE]agent: In fact, there is. If you are lacking that document, then please do not submit your application to us yet.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?"}
{"id": "superseg_train_5734", "dialogue": "user: Hi there. I have a issue with a complaint filed against me.[NEWLINE]agent: You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.[NEWLINE]agent: Are you operating any business related to this area?[NEWLINE]user: No, I don't have anything related to that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But what would I need if I want to do business on that area?[NEWLINE]agent: You need to register with the DMV and once your application is approved yo will get the certification from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know more about on-site investigations.[NEWLINE]agent: When the automotive facilities inspector AFI arrives to inspect your facility, they will be checking that you have the following items permanently mounted signs visible from the street the AFI will deny your application if the signs are not clearly visible proof of identification for everyone named on the application driver license or other government issued photo ID. When the automotive facilities inspector arrives on the scene for an on-site investigation, what will happen?[NEWLINE][BOUNDARY][NEWLINE]user: What is required to become a licensed Inspection Station in the state of New York?[NEWLINE]agent: If you want to become a licensed Inspection Station by the DMV in New York state then you should consult the DMV Commissioner's Motor Vehicle Inspection Regulations.[NEWLINE][BOUNDARY][NEWLINE]user: What topic should I look for?[NEWLINE]agent: You should look for the topic under Inspection.[NEWLINE][BOUNDARY][NEWLINE]user: Is the DMV Commissioner's Motor Vehicle Inspection Regulations able to be downloaded?[NEWLINE]agent: Yes, you can download them and read Facility Requirements Inspection Stations.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not have proof of Workers Compensation Insurance at this time?"}
{"id": "superseg_train_5735", "dialogue": "user: Someone filed a complaint against my business and I need help understanding the complaint process.[NEWLINE]agent: Was the complaint filed against you?[NEWLINE]user: No, against my business.[NEWLINE]agent: Has the complaint yet to be resolved by the CSR?[NEWLINE]user: Yeah, it hasn't been resolved yet.[NEWLINE]agent: Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE]user: How frequently must a vehicle with an MGW of more than 8500 pounds be inspected?[NEWLINE]agent: Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection.[NEWLINE]user: and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?[NEWLINE]agent: if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection.[NEWLINE]user: What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?[NEWLINE]agent: in that case, the vehicle is exempt from the OBDII emissions inspection, the low - enhanced emissions inspection, or the diesel emissions inspection.[NEWLINE][BOUNDARY][NEWLINE]user: what is needed to become a diesel emissions inspection station?"}
{"id": "superseg_train_5736", "dialogue": "user: need to know more about this complaint that I got[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes, that is why I need more info[NEWLINE]agent: A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I reject whatever they offer and I want to fight?[NEWLINE]agent: If the offer is rejected, a hearing will be held.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the significance of learning how to become an authorized inspection station?[NEWLINE]agent: o become a licensed Inspection Station by the Department of Motor Vehicles DMV in New York Statesconsult the DMV Commissioner s Motor Vehicle Inspection Regulations pdf CR-79download and read Facility Requirements Inspection Stations pdf  VS-143[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need to know?[NEWLINE]agent:  In addition to the items listed above, the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable[NEWLINE][BOUNDARY][NEWLINE]user: and how is the process by mail[NEWLINE]agent: Send your completed application, a copy of your Sales Tax Certificate of Authority and all fees to[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Inspection[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Computerized Vehicle Inspection System"}
{"id": "superseg_train_5737", "dialogue": "user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: No, thankfully no.[NEWLINE]agent: Are you asking about this because you have a unresolved complaint then?[NEWLINE]user: No, i'm not asking for that neither.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?[NEWLINE]agent: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know How do I place a complaint against a DMV regulated automotive business? can I email them?[NEWLINE]agent:  Attach and then email the completed report as well as any supporting documents to[NEWLINE]user: I also need more info about Complaint process. And does the same thing happen when there is an unresolved complaint?[NEWLINE]agent: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.[NEWLINE][BOUNDARY][NEWLINE]user: I guess there could be a chance to just pay up and be free of furhter process, isn't?"}
{"id": "superseg_train_5738", "dialogue": "user: Hi. I would like to get some orientation on a complaint.[NEWLINE]agent: Is this complaint against you?[NEWLINE]user: Yes, is against me.[NEWLINE]agent: Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.[NEWLINE][BOUNDARY][NEWLINE]user: But they will contact me about the specific problem I got, right?[NEWLINE]agent: That's right. They are advised to contact the dmv consumer and facilities services complaint unit.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply to DMV if I don't have proof of workers' compensation insurance?[NEWLINE]agent: Don't do it! it is a required document for registration so i suggest you to get it first before applying.[NEWLINE][BOUNDARY][NEWLINE]user: In addition to the listed items on the website, what will the AFI do? I'm kind of lost in that section.[NEWLINE]agent: the AFI will be examine your location for these characteristics:A mailbox at the business address dedicated to your business only.[NEWLINE][BOUNDARY][NEWLINE]user: What is necessary to become a licensed inspection station? Where can i find information regarding this"}
{"id": "superseg_train_5739", "dialogue": "user: Tell about the investigation process[NEWLINE]agent: The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).[NEWLINE]agent: Did the vehicle safety start the hearing process?[NEWLINE]user: No, not yet[NEWLINE]agent: Was the waiver accepted?[NEWLINE]user: Yes, it was[NEWLINE]agent: In that case, no hearing is required[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well. How do I file a complaint against a DMV-licensed auto shop? Is it okay if I send everything I have?[NEWLINE]agent: Send the complaint report and any supporting documents[NEWLINE][BOUNDARY][NEWLINE]user: I understand, I have a question about the hearing process, what happens if I am revoked in this?[NEWLINE]agent: Then you need to surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: What if the offer is rejected?[NEWLINE]agent: A hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if the ALJ only imposes civil penalties?"}
{"id": "superseg_train_5740", "dialogue": "user: how is the claim process for concession companies and carriers[NEWLINE]agent: complaint has been filed against you?[NEWLINE]user: yes[NEWLINE]agent: a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: About the proof of business name, can I send any other paper if I do not have this proof of business name? Without this I could send the application to the DMV?[NEWLINE]agent: Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website[NEWLINE][BOUNDARY][NEWLINE]user: How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!\u00a0\u00a0\u00a0 The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_5741", "dialogue": "user: how is the hearing process[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case[NEWLINE]agent: you already have your hearing result[NEWLINE]user: yes[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd also like to learn more about the DMV-regulated automobile industry. What happens if I don't get a satisfactory resolution?[NEWLINE]agent: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit.To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.[NEWLINE][BOUNDARY][NEWLINE]user: I have a fine in my business, if I cancel it and meet the suspension period, can I operate again?[NEWLINE]agent: you will be back in business after complete compliance[NEWLINE]user: if I appeal?[NEWLINE]agent:  you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE][BOUNDARY][NEWLINE]user: If a complaint has been filed against me[NEWLINE]agent:  a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability[NEWLINE][BOUNDARY][NEWLINE]user: Si el ALJ solo impone sanciones civiles?"}
{"id": "superseg_train_5742", "dialogue": "user: Hello I need information about the Claim Process[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: do not[NEWLINE]agent: and your complaint is not resolved with the CSR?[NEWLINE]user: Yes[NEWLINE]agent: If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what a surety bond is, and how do we know if the bond will be more or less than the stated amount?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?"}
{"id": "superseg_train_5743", "dialogue": "user: I need help with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: no, we haven't gotten one but I am helping someone with an active complaint[NEWLINE]agent: Has the complaint not been resolved with the CSR?[NEWLINE]user: yes it is still being resolved[NEWLINE]agent: The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a completely unrelated concern about bond amounts. How do we know how much the bond would cost more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?"}
{"id": "superseg_train_5744", "dialogue": "user: I need to know more about dealing with complaints[NEWLINE]agent: Has a complaint been filed against you?[NEWLINE]user: yes[NEWLINE]agent: Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE]user: another query concerning (MV-50). When we fill out form mv50 for a wholesale transaction, what do we put down for the sale price?[NEWLINE]agent: The selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: how do we know what the bond amount will be more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?"}
{"id": "superseg_train_5745", "dialogue": "user: I need a quick lesson on complaints and all of that[NEWLINE]agent: Has a complaint been filed against your business?[NEWLINE]user: yes[NEWLINE]agent: Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.[NEWLINE][BOUNDARY][NEWLINE]user: what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: What must Corporations and Limited Liability Companies (LLCs) do?[NEWLINE]agent: If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have Proof of Workers Compensation Insurance?[NEWLINE]agent: Then you don't have Proof of Workers Compensation Insurance?[NEWLINE]user: Yes, I do not have proof of Workers Compnesation Insurance."}
{"id": "superseg_train_5746", "dialogue": "user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.[NEWLINE]agent: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.[NEWLINE]user: Yes. And if I want to run a business legally?[NEWLINE]agent: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Another question is what should we put on the form mv50 for the selling price on a wholesale transaction?[NEWLINE]agent: The selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: how do we know what the bond amount will be more or less?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?[NEWLINE]agent: If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: as is sale?"}
{"id": "superseg_train_5747", "dialogue": "user: Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please.[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors.[NEWLINE]agent: Have you met the restrictions?[NEWLINE]user: Yes, I've met.[NEWLINE]agent: Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: How far am I allowed to drive?[NEWLINE]agent: Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm 16 years old and I have a learner permit?[NEWLINE]agent: If you are 16, you must obey any restrictions imposed by the state that issued your permit.[NEWLINE][BOUNDARY][NEWLINE]user: Where else can I drive?[NEWLINE]agent: New York City which is defined by the five Boroughs[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State?[NEWLINE]agent: You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state.[NEWLINE][BOUNDARY][NEWLINE]user: I'm 17, can I get a class D or M license?"}
{"id": "superseg_train_5748", "dialogue": "user: can you give me details of The Graduated License Law and Restrictions for Drivers under 18[NEWLINE]agent:  In addition to the learner permit restrictions that apply to everyone  , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ. The restrictions depend on0[NEWLINE]agent: desea conocer si Si no cumple con las restricciones?[NEWLINE]user: yes[NEWLINE]agent: your junior learner permit or junior driver license could be suspended or revoked for 60 days[NEWLINE][BOUNDARY][NEWLINE]user: hasta donde puedo llegar conduciendo?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?[NEWLINE]agent:  you are under age 16?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I drive outside of New York State with a junior driver's license?[NEWLINE]agent:  You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state[NEWLINE][BOUNDARY][NEWLINE]user: If I don't change my junior license to a senior license"}
{"id": "superseg_train_5749", "dialogue": "user: I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail.[NEWLINE]agent: For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Would you like to know the penalties for non-compliance?[NEWLINE]user: Yes please.[NEWLINE]agent: Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a different class license if I am under 18?[NEWLINE]agent: Are you 17 years of age?[NEWLINE]user: No I am 16.[NEWLINE]agent: Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?[NEWLINE]user: No I'll find out later.[NEWLINE]agent: Are you sure, it is important?[NEWLINE]user: Okay then, shoot."}
{"id": "superseg_train_5750", "dialogue": "user: Hello, hope you're in good health. I came here to ask about the graduated license law and restrictions for drivers under 18. What can you tell me about it?[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.[NEWLINE]agent: Do you NOT comply with these restrictions?[NEWLINE]user: No, I do comply. I would never willingly violate the law.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to change my junior license to a senior license?[NEWLINE]agent: Simply bring your junior license and the Student Certificate of Completion (MV-285) that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, I see. And can you tell me more about the new CDL restrictions?[NEWLINE]agent: New CDL restrictions are defined by the Federal Motor Carrier Safety Administration FMCSA are available on our website and may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Anything else I should know?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you get a temporary CDL after you pass your road test?[NEWLINE]user: Yes, will I?[NEWLINE]agent: No. Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self-certification and medical certification requirements for commercial drivers.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pass the HazMat test for my NY CDL?"}
{"id": "superseg_train_5751", "dialogue": "user: I need some graduated license law info for a driver younger than 18 with a learners permit[NEWLINE]agent: In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license (Class DJ, MJ or DJMJ).[NEWLINE]agent: Did you need information on what happens if you don't comply with theses restrictions?[NEWLINE]user: yes[NEWLINE]agent: Your junior learner permit or junior driver license could be suspended or revoked for 60 days if you don't comply with the restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my Pennsylvania learner permit to drive in New York?[NEWLINE]agent: Yes, but you must obey any restrictions imposed by the state that issued your permit and any New York State rules in place.[NEWLINE][BOUNDARY][NEWLINE]user: what are some of the restrictions in NY?[NEWLINE]agent: The restrictions depend on whether you have a junior learner permit or a junior driver license, and where and when you will be driving in New York State[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on the regions that will affect your driving restrictions?[NEWLINE]user: yes, I'm in Buffalo is that part of anything?[NEWLINE]agent: Your driving privileges will depend on what was set for Upstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: how do I change my jr license to a senior license?[NEWLINE]agent: bring your junior license and the Student Certificate of Completion that you received from your instructor to any DMV office[NEWLINE]user: what if I never change my junior license to a senior license?"}
{"id": "superseg_train_5752", "dialogue": "user: under 18 restrictions[NEWLINE]agent: The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.  These restrictions will depend on various factors.[NEWLINE]user: what if I don't do the restrictions?[NEWLINE]agent: Your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: can I get a motorcycle license if I'm not 18 yet?[NEWLINE]agent: Are you 17?[NEWLINE]user: yes I am[NEWLINE]agent: You would be eligible for a senior driver license, Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, this is for form request. Is the MV-15 type useful if I'm looking for a title record abstract?[NEWLINE]agent: That's correct. Is a standard form that can be used for both of the procedures.[NEWLINE][BOUNDARY][NEWLINE]user: And can be even be used to know about other person record information?"}
{"id": "superseg_train_5753", "dialogue": "user: I'm here because of the graduated license law[NEWLINE]agent: Okay, in addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.[NEWLINE]agent: Are you here because you failed to comply with these restrictions?[NEWLINE]user: no I'm good...I think[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what is my geographic driving region if I'm in Buffalo?[NEWLINE]agent: You are in Upstate New York which is defined as any county north of the NYC border.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what will happen to my driver license if ever I have a driving violation and still under the age of 21?[NEWLINE]agent: If you are under the age of 21 when you commit an out-of-state alcohol or drug related driving violation and are convicted of the violation, your New York State driver's license will be revoked for at least one year[NEWLINE]user: What if you have a previous alcohol or drug related driving conviction?[NEWLINE]agent: Your license will be revoked for at least one year or until the age of 21, whichever is longer.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens to the license when there are convictions for criminal negligence, murder or assault?"}
{"id": "superseg_train_5754", "dialogue": "user: Can you help me learning about the graduated license law and restrictions for drivers under 18?[NEWLINE]agent: The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ, or DJMJ.[NEWLINE]agent: Have you complied with the restricitions?[NEWLINE]user: Yes, I have complied with the restrictions.[NEWLINE]agent: If you don't, your junior learner permit or junior driver license could be suspended or revoked for 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Does it depend where I am driving for privileges?[NEWLINE]agent: Yes,  your driving privileges vary depending which geographic region you will be driving.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am under 18?[NEWLINE]agent: The regional junior learner permit and junior driver license restrictions are explained on this page.[NEWLINE]user: Am I able to driver in NY State with a learner permit, junior learner or junior driver license from another state if under 16?[NEWLINE]agent: Even if you hold a permit or license issued by another state, as long as you are under 16 you cannot drive in NY State.[NEWLINE]user: What if I am age 16 or older and hold the learner permit, junior permit, or junior driver license from another state beside NY?"}
{"id": "superseg_train_5755", "dialogue": "user: hello how I get a military skills test exemption[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: Yes[NEWLINE]agent: In that case you can request an exemption from the NYS CDL skills test when you apply for a CDL.[NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License[NEWLINE]user: What requirements do I need to meet to qualify for this exemption?[NEWLINE]agent: As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\u00a0\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License[NEWLINE]user: I have to take the exams again or I can just go and apply for the license. What steps should I take if I receive a Notice of License Breach and Downgrade?"}
{"id": "superseg_train_5756", "dialogue": "user: Hello. I would like to know about how to get a military skills test waiver, please.[NEWLINE]agent: Do you have any experience driving military commercial motor vehicles?[NEWLINE]user: Not for the army but I have experience on driving commercial vehicles.[NEWLINE]agent: Do you know the requirements you need to meet for this kind of waiver?[NEWLINE]user: Not really, that's why I'm looking for information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Great. What do I need to do this kind of waiver?[NEWLINE]agent: We need you to provide the application date if you are in active service or your date of being discharged from the military.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, are you familiar with the CDL? What do I need to get a commercial driver's license in New York State?[NEWLINE]agent: Very easy, just request your CDL at a DMV office and deliver your CDL out of state.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. Could you give me the address of the DMV office. Can you give me more information?[NEWLINE]agent: If you need more information, you can see the driver license class descriptions MV-500c.[NEWLINE]user: Do I need to have a license already to get the waiver?"}
{"id": "superseg_train_5757", "dialogue": "user: I'm trying to get my NYS CDL and I want to know how to get a military skills test waiver.[NEWLINE]agent: Does your military experience including driving commercial vehicles?[NEWLINE]user: Yes, it does.[NEWLINE]agent: Excellent. You can apply for this waiver at the same time you apply for your NYS CDL.[NEWLINE]user: Are there any other requirements to obtain the waiver?[NEWLINE]agent: Yes, you must currently have a valid New York State driver license and meet all other requirements needed to qualify for a NYS CDL. If you have a valid out of state license, this can be exchanged for a NYS driver license.[NEWLINE]user: How do I apply and what do I need?[NEWLINE]agent: You'll need to bring the completed waiver and other identification documents to your local DMV office to apply.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to find out about DMV. Will there be problems if I don't respond?[NEWLINE]agent: Yes, there will be many issues. Your license will not be valid. You could be charged with a violation of the Vehicle and Traffic Law VTL if you operate a commercial motor vehicle.[NEWLINE]user: What if I am charged and convicted?[NEWLINE]agent: Your commercial drivers license may be suspended.[NEWLINE]user: Why would I be charged?[NEWLINE]agent: You could be charged if you operate a motor vehicle and are not medically certified or in the possession of the proper license to operate the vehicle.[NEWLINE]user: What are sections 509 in reference to?"}
{"id": "superseg_train_5758", "dialogue": "user: How would I go about getting a military skills test waiver?[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: No, I do not have military experience driving commercial motor vehicles.[NEWLINE]agent: Do you know the requirements for the waiver?[NEWLINE]user: Yes, I know the requirements.[NEWLINE]agent: Then you all ready know that you must currently hold a valid NY State driver license or have an out-of-state driver license to be exchanged for a NYS driver license.[NEWLINE]user: What happens after all requirements are met?[NEWLINE]agent: We will then issue your CDL class, endorsements and restrictions will depend upon the type of CMV you operated in the military.[NEWLINE][BOUNDARY][NEWLINE]user: About working for a \"private\" company that provides school bus service, do these services include excursions around the territory?[NEWLINE]agent: School operation is defined as \" school to home / home to school \" operation and includes interstate operation for school operation only. This does not include field trips. Only applicants employed by a municipality can drive for out - of - state field trips[NEWLINE][BOUNDARY][NEWLINE]user: What driving type should I certify to if I have a valid DOT medical examiners certifcate?[NEWLINE]agent: ou should certify to the type of driving in which you operate or expect to operate and your CDL will have the restrictions for that driving type[NEWLINE]agent: Are you capable of obtaining a Medical Examiner s Certificate?[NEWLINE]user: Yes[NEWLINE]agent: The NI driving type will allow for the broadest commercial operation capability with no license restrictions applied[NEWLINE][BOUNDARY][NEWLINE]user: Is anything else required?"}
{"id": "superseg_train_5759", "dialogue": "user: I have questions about getting a military skills test waiver.[NEWLINE]agent: Do you have military experience driving commercial vehicles?[NEWLINE]user: No, but my husband does.[NEWLINE]agent: Do you need to know what the requirements are to obtain a waiver?[NEWLINE]user: Yes. That would be very helpful.[NEWLINE]agent: Okay. To qualify for the waiver, you must currently hold a valid NY state driver license or a valid out of state driver license that can be exchanged for a NY state driver license.[NEWLINE]user: Perhaps a question not related now to the DMV's Consumer Services and Facilities Complaint Unit. I have a complaint about the NYS Lemon Law[NEWLINE]agent: The CDL Permit Rule is a regulation amended for CDL standards by the The Federal Motor Carrier Safety Administration(FMCSA).[NEWLINE]user: What is a CLP and how is it different from a CDL?[NEWLINE]agent: CLP or Commercial Learner Permit are permits, whereas CDL(Commercial Driver License) is the actual license.[NEWLINE][BOUNDARY][NEWLINE]user: Can a CLP be suspended or revoked like a CDL?[NEWLINE]agent: Yes. According to New York, they are required to apply federally mandated commercial suspensions and revocations.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about the CDL Permit Rule?"}
{"id": "superseg_train_5760", "dialogue": "user: I need to find out whether or not I qualify for a military skills test waiver.[NEWLINE]agent: I can help with that. Do you have military experience driving commercial vehicles?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can apply for a waiver of the NY state CDL skills road test when you apply for your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the CDL in New York State. What must I do in order to pass the exam? Is it okay if I say it again?[NEWLINE]agent: You must answer 80 % or more of the questions correctly to pass the test. You can take the test as many times as necessary until you pass the test.[NEWLINE][BOUNDARY][NEWLINE]user: How long do background checks usually take?[NEWLINE]agent: It normally takes at least 30 days from the date you submit your fingerprints to complete the background check. However, the time period can be longer than 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. And how can I prepare myself for the HazMat test?[NEWLINE]agent: You can study the hazardous materials section of the NYS Commercial Driver License Manual (CDL-10), or study the Hazardous Materials Manual (CDL-11).[NEWLINE][BOUNDARY][NEWLINE]user: Will do. I have one final question about fingerprinting though. Can I just come in for fingerprinting or how does it work?"}
{"id": "superseg_train_5761", "dialogue": "user: I wanted to know more about getting a waiver on my CDL because of my military work[NEWLINE]agent: Okay, so you have military experience driving commercial motor vehicles?[NEWLINE]user: yes I do[NEWLINE]agent: You can apply for a waiver of the NYS CDL skills road test when you apply for a CDL[NEWLINE]user: Do I need to have a license already to get the waiver?[NEWLINE]agent: You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license[NEWLINE]user: and what are the NY cdl requirements?[NEWLINE]agent: I can link you to a page where you can get more information on the requirements to get a CDL[NEWLINE][BOUNDARY][NEWLINE]user: If you are kind enough to give me that page to see the information of the requirements. What if I have been convicted of more than one felony?"}
{"id": "superseg_train_5762", "dialogue": "user: I need help with getting a military skills test waiver.[NEWLINE]agent: Do you have any military experience driving commercial vehicles?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can apply for the New York CDL skills road test waiver when you apply for your CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Now, for more detail on commercial driver's license suspension, what if the violations are under section 509?[NEWLINE]agent: if your offenses are under section 509 if convicted  your commercial driver license may be suspended[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain a copy of the medical examiners certificate?[NEWLINE]agent: You must contact the federal motor carried safety administration to have the issue resolved[NEWLINE][BOUNDARY][NEWLINE]user: What if it has been more than 20 days before the effective date?[NEWLINE]agent: Failure to respond to the notice within the time frame  will result in automatic downgrade[NEWLINE]agent: if the downgrade occurs and you are a learner permit holder you will need to retake any tests  reauired more than 180 days from the date you apply for reinstatment[NEWLINE]user: What if I am not a learner permit holder[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I contact the federal motor carrier administration examiner?[NEWLINE]agent: you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany, [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260[NEWLINE][BOUNDARY][NEWLINE]user: What if I no linger want a learner permit?"}
{"id": "superseg_train_5763", "dialogue": "user: How would I get a military skills test waiver?[NEWLINE]agent: Do you have military experience driving commercial motor vehicles?[NEWLINE]user: Yes, I have military experience driving commercial motor vehicles.[NEWLINE]agent: then you can apply for a waiver of the NYS CDL skills road test at the time you apply for a CDL.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if there is a possibility that could prevent me from receiving a HazMat endorsement?[NEWLINE]agent: Yes, under federal law, the TSA of the Federal Transportation Safety Administration may disqualify you from being authorized to carry hazardous materials if[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a hazardous materials endorsement (HazMat)?[NEWLINE]agent: You must first have a CDL to apply for the HazMat endorsement. A driver with a New York State CDL license must have an \"H\" or \"X\" HazMat approval to operate commercial vehicles carrying hazardous materials. Read the CDL CDL-10 Handbook, the CDL-11 Hazardous Materials Handbook pdf and the Driver's License Class Descriptions pdf MV-500C for more information.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.[NEWLINE]user: What do I need to do to start background checks?"}
{"id": "superseg_train_5764", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: Have you already done it online?[NEWLINE]user: yes i have tried[NEWLINE]agent: ok You can check the status of vehicle titles and liens online. but Sorry, the service is not available for boat titles.[NEWLINE][BOUNDARY][NEWLINE]user: About refunds, in the event that the registrant dies, can I get a refund?[NEWLINE]agent: Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt.[NEWLINE]user: My registration sticker was attached to the windshield.[NEWLINE]agent: In that case, you can not remove the sticker and can't apply for a refund.[NEWLINE][BOUNDARY][NEWLINE]user: How can I know if I'm eligible for a refund?[NEWLINE]agent: After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"[NEWLINE]user: So there's nothing I can do if the sticker was attached to the windshield?[NEWLINE]agent: You can't apply for a full refund if you attached the sticker, you can't remove it.[NEWLINE]user: What is needed in order to apply for a full 2-year refund?"}
{"id": "superseg_train_5765", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: do you want to do it online?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. I want my son to apply for a title certificate, but I'm lost and I don't know how to apply for it. I did mine, ages ago so It's out of my memory.[NEWLINE]agent: You have to use the Application for Title Only PDF MV-82TON, and follow the instructions carefully.[NEWLINE]user: Would it be a problem if he moves later? He's already 18 and has plans on moving out.[NEWLINE]agent: He'll have to change his address.[NEWLINE][BOUNDARY][NEWLINE]user: What would he need to do update his address?Does he have to communicate with DMV or send them some items to their office?[NEWLINE]agent: He'll have to go to a DMV office and provide  a completed Application for Duplicate Title PDF MV-902s a proof of identity and $ 20.00 for the replacement fee. Pretty much the same for replacing a title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one more question. Regarding my replacement title, I reckon I have some time today to go to a DMV office, I think it'll be faster than doing it by mail. Would I be issued my replacement immediately?"}
{"id": "superseg_train_5766", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: do you want to do it online?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE]agent: Has it been 90 days since you made the request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what information should I give?[NEWLINE]agent: Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about registering a vehicle while out of state? Is it okay if the registration address differs from the address where I want them delivered?[NEWLINE]agent: You must include a separate note with your Vehicle Registration/Title Application and clearly print the alternate address.  Do not write the alternate address on your application.[NEWLINE]agent: Did you write the alternate address on your application?[NEWLINE]user: whoops, yes[NEWLINE]agent: DMV will print the alternate address on your application[NEWLINE][BOUNDARY][NEWLINE]user: Is there more I can look at on the topic?[NEWLINE]agent: Yes, I can link you to more Registration information[NEWLINE][BOUNDARY][NEWLINE]user: what do you accept as proof of ownership for a 68 Mustang?"}
{"id": "superseg_train_5767", "dialogue": "user: Hello I need information about How to Verify a Title or Lien Status[NEWLINE]agent: want to know How to verify a title or lien status?[NEWLINE]user: Yes[NEWLINE]agent: You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.[NEWLINE]agent: Has it been more than 90 days since you made the request?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: If you have questions or problems about any other matter, see how to contact us[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to ATV Is it necessary for me to insure my ATV?[NEWLINE]agent: You do not need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property.[NEWLINE][BOUNDARY][NEWLINE]user: and under 15 years old can you drive?[NEWLINE]agent: Children 10-15 years old can only drive an ATV with certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, another question that this topic focuses on?"}
{"id": "superseg_train_5768", "dialogue": "user: How can I check a title or lien status?[NEWLINE]agent: Would you be checking this online?[NEWLINE]user: No, I would not be checking the title or lien status online.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a lien not listed?[NEWLINE]user: No, my lien is listed.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a customer lien inquiry?[NEWLINE]user: No, I do not have a customer lien inquiry.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What topic would I look at online?[NEWLINE]agent: You would look under Topic called Registration.[NEWLINE][BOUNDARY][NEWLINE]user: How do I send it online?[NEWLINE]agent: You would have to click on the email address shown on the form to open an email, or open an email and paste the address into the To line and then attach the completed form to the email and send it.[NEWLINE][BOUNDARY][NEWLINE]user: I did everything it said to do to find my lien but it is not listed."}
{"id": "superseg_train_5769", "dialogue": "user: Is there an easy way to check a title or lien status?[NEWLINE]agent: yes, do you want to do it online?[NEWLINE]user: No, not really into filing online.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a lien not listed?[NEWLINE]user: No, I do not have a lien not listed?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do a Customer Lien Inquiry?[NEWLINE]user: Yes, I would like to do a Customer Lien Inquiry.[NEWLINE]agent: You would need to provide your contact information if you are a lending institution and provide your lien code.[NEWLINE][BOUNDARY][NEWLINE]user: Vans have a distinct character. Is it absolutely important for the changes to last?[NEWLINE]agent: of course These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.[NEWLINE][BOUNDARY][NEWLINE]user: and what modifications are very necessary?"}
{"id": "superseg_train_5770", "dialogue": "user: What happens if I had a lapse of insurance coverage during active duty?[NEWLINE]agent:  You are required to maintain continuous coverage or surrender your plates before deployed[NEWLINE]agent: Were you able to do it?[NEWLINE]user: yes[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return. You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214 if separated from service.[NEWLINE]user: If I have more questions[NEWLINE]agent: please contact the DMV Call Center[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to know about active military personnel?[NEWLINE]agent: Active military personnel must show proof of date of entry into military service[NEWLINE]user: a discharged military man who must show[NEWLINE]agent:  A discharged serviceman must show a Certificate of Discharge, DD-214. You must have been discharged within the past 30 months[NEWLINE]user: can the license be renewed?"}
{"id": "superseg_train_5771", "dialogue": "user: Hi. I'm in military active duty and I'm worry that my NY State driver license expires while I am on active duty.[NEWLINE]agent: Of course. The NY state law automatically extend license privileges throughout active military service for up to 6 months after discharge or separation.[NEWLINE]agent: Was your NY State license valid at any time during your military service?[NEWLINE]user: No, I think it wasn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: This could be a problem?[NEWLINE]agent: If your license wasn't valid, then it can be renewed.[NEWLINE][BOUNDARY][NEWLINE]user: Is that some kind of law?[NEWLINE]agent: Yes, is a executive order no. 2 by governor andrew m. cuomo.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else to say about a recent change of address? I recently relocated; can I still renew online?[NEWLINE]agent: If you have not amended the address of your facility, you will not be able to renew online until you complete a form with your new facility address and send it to DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. How do I renew by mail?"}
{"id": "superseg_train_5772", "dialogue": "user: Hi, i was wondering if i, in case i entry the military am required to notify DMV?[NEWLINE]agent: It is not required but i suggest you do it.[NEWLINE]user: oh, ok. Although right now i don't plan on joining the military but thanks for the info.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: hypothetically speaking if i were unable to notify it, what can i do?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return.You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214 if separated from service. You can present these documents at any DMV office, or mail them[NEWLINE][BOUNDARY][NEWLINE]user: it is suggested that military personnel file a Notification of Military Service pdf [ 1 ] MV -75 to ensure that the license record is not purged once the expiration date has passed[NEWLINE]agent: Yes, exactly that.[NEWLINE][BOUNDARY][NEWLINE]user: Can my license be renewed?[NEWLINE]agent: Yes, it absolutely can be.[NEWLINE]user: But what are the steps to do it?"}
{"id": "superseg_train_5773", "dialogue": "user: I need to know what goes on if my license expires while I am stationed in Japan?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge.[NEWLINE]agent: Was your NY State license valid at any time during your military service?[NEWLINE]user: yes[NEWLINE]agent: Your license can be renewed.[NEWLINE]user: is that renewal for active and discharged or is it different for each?[NEWLINE]agent: It is for both active and discharged, if their NY State license was valid at any time during their military service, their license can be renewed.[NEWLINE]user: so if I can renew after discharge just the same?[NEWLINE]agent: Yes, your license can be renewed.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if I didn't have insurance during some of my military time?[NEWLINE]agent: You should have continuous coverage or surrender your plates before being deployed.[NEWLINE]user: what if I couldn't do that?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return. You will have to provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance, and signed and dated copies of deployment and return papers, or DD-214. You can take these documents to any DMV office or mail them.[NEWLINE]user: where can I call to get more answers?"}
{"id": "superseg_train_5774", "dialogue": "user: What happens if I had a lapse of insurance coverage during active duty?[NEWLINE]agent: In order to avoid these lapses of coverage, you are required to pay enough to maintain continuous coverage or to surrender your plates before any deployments.  If you were unable to do so, DMV has a procedure in place to exempt you from administrative actions upon your return.  You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers or DD-214 if separated from service.  You can present all of that at any DMV office or mail them to the Albany address.[NEWLINE]agent: Were you unable to pay enough to maintain continuous coverage for the duration of your deployment or to surrender your plates before you left?[NEWLINE]user: That is not the situation as of yet.  I have a deployment coming up very soon.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Who can I discuss this issue with in deeper detail?[NEWLINE]agent: For further information you can contact the DMV call center.[NEWLINE][BOUNDARY][NEWLINE]user: Have extensions for registrations been granted to military returning from Iraq?[NEWLINE]agent: Governor Andrew M. Cuomo has given an Executive Order that all licenses and registrations for NY State military personnel returning from active duty relation to the war on terrorism and military action in Iraq will automatically be extended.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to notify DMV of my entry into the military?[NEWLINE]agent: It is suggested that military personnel file a Notification of Military Service to ensure that the license record is not purged once the expiration date has passed.[NEWLINE][BOUNDARY][NEWLINE]user: What is a CNC? How does one become a TNC conductor?[NEWLINE]agent: You definitely would need to contact one of the New York State licensed TNC companies which are Lyft and Uber.[NEWLINE][BOUNDARY][NEWLINE]user: Can authroized TNC drivers pick up passengers in NY City?"}
{"id": "superseg_train_5775", "dialogue": "user: I need to know whether or not I need to notify DMV of my military status.[NEWLINE]agent: Are you asking whether or not it is a requirement?[NEWLINE]user: No. I was just wondering if it was something I should do.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if my NY registration expires while I'm on Active Duty?[NEWLINE]agent: Your registration will be extended for up to 60 days once you return to NY. The extension only applies to vehicles registered to military personnel, so you will need to show proof of military service or separation.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information about being on Active Duty and having a lapse of insurance coverage?[NEWLINE]agent: Contact the DMV Call Center. They will be able to assist you with any questions that you have about that topic.[NEWLINE]user: What if I'm not able to surrender my plates after letting my insurance lapse?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions once you return. You will need to provide a notarized statement that your vehicle was not used during the time in question, a copy of your military ID, and signed and dated copies of deployment and return papers. You will also need to provide proof of current insurance. If you cannot, you will need to surrender your plates.[NEWLINE][BOUNDARY][NEWLINE]user: Who issued these extensions for military personnel?"}
{"id": "superseg_train_5776", "dialogue": "user: Good evening. I had a lapse of insurance coverage during my time as a soldier. Can you tell me what consequences this has, please?[NEWLINE]agent: Of course. You are required to maintain continuous coverage or surrender your plates before deployed.[NEWLINE]agent: Have you been unable to do so?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I have more questions about all this?[NEWLINE]agent: In that case, please contact the DMV Call Center.[NEWLINE][BOUNDARY][NEWLINE]user: A question about the change of address, what happens if I did not change the address? Do I have to fill out a form for the change to take effect?[NEWLINE]agent: You cannot renew online if the installation address has changed and you have not changed the installation address. Complete these forms with the address of your new facility and send them to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee[NEWLINE][BOUNDARY][NEWLINE]user: And can it be renewed online?"}
{"id": "superseg_train_5777", "dialogue": "user: Good day. Since last month I'm a soldier on active duty and I have a few questions about my drivers license. Maybe you can answer them.[NEWLINE]agent: Are you wondering if you are required to notify DMV of your entry into the military?[NEWLINE]user: No, my superiors have informed me about that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I do have questions that your website doesn't answer, who can I talk to?[NEWLINE]agent: If you have additional questions, please contact the DMV Call Center.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, will do. And what if my NY driving license expires during my military service?[NEWLINE]agent: NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Understood. Well, I have just returned from a mission in Iraq. Do I have to worry about my license being expired?[NEWLINE]agent: Of course not. Pursuant to Executive Order No. 2 by Governor Andrew M. Cuomo, all licenses and registrations for New York State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq will automatically be extended.[NEWLINE][BOUNDARY][NEWLINE]user: Did I have to notify DMV of joining the military?"}
{"id": "superseg_train_5778", "dialogue": "user: hello I need information about How to pay insurance criminal penalty[NEWLINE]agent: You must first determine if you can pay, do you want to know more about it?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]agent: do you know if you can pay?[NEWLINE]user: Yes[NEWLINE]agent: ok you can pay if your insurance expiration is 90 days or less[NEWLINE]user: if it is less than 90 days[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And if I pay, will they restore the service?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV [2].[NEWLINE][BOUNDARY][NEWLINE]user: what can i do in a DMV office[NEWLINE]agent:  You may pay this fee in person at any DMV office with a certified check, personal check or money order, payable to Commissioner of Motor Vehicles[NEWLINE][BOUNDARY][NEWLINE]user: I think I prefer to do this online as it is more convenient for me, so how can I get the FS-6 T receipt if I do the process by mail?"}
{"id": "superseg_train_5779", "dialogue": "user: can you give me details of Pay insurance lapse civil penalty[NEWLINE]agent: you can pay?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: You can pay and remove a suspension[NEWLINE]user: yes[NEWLINE]agent:  your insurance lapse is for 90 days or less[NEWLINE]user: yes it is my case[NEWLINE]agent:  You can pay (and remove a suspension) your insurance lapse is for 90 days or less[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about insurance proof. What is the topic?[NEWLINE]agent: Insurance[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for the online application?[NEWLINE]agent: You will need to see the query or suspension order to see a sample of the DMV,[NEWLINE]user: how long does it update"}
{"id": "superseg_train_5780", "dialogue": "user: can you give me details of Pay insurance lapse civil penalty[NEWLINE]agent: Your Suspension Order from the DMV shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: your insurance lapse is 25 days?[NEWLINE]user: yes[NEWLINE]agent: you may pay a civil penalty of $ 200 $ 8 per day for 25 days and not turn in your plates, or you must surrender your plates and serve a registration suspension of 25 days[NEWLINE][BOUNDARY][NEWLINE]user: what can i do in a DMV office[NEWLINE]agent:  You may pay this fee in person at any DMV office with a certified check, personal check or money order, payable to Commissioner of Motor Vehicles[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Insurance[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one last question. But what if I have a car and the license plate is lost, stolen, or destroyed?[NEWLINE]agent: In that case, you need to report the plate as \"stolen, lost or destroyed\" and immediately surrender the registration. DMV will issue you a new plate and registration.[NEWLINE][BOUNDARY][NEWLINE]user: That is interesting to learn.  Do you happen to know about paying a suspension order by mail.  What is the correct process for paying in that manner?[NEWLINE]agent: Follow the instructions on your suspension order. Send the bottom part of the order along with a certified check, personal check, or money order payable to Commissioner of Motor Vehicles for the penalty to[NEWLINE][BOUNDARY][NEWLINE]user: If my insurance term is 90 days[NEWLINE]agent: you may pay a total penalty of $ 900 $ 8 per day for the first 30 days = $ 240 ; plus $ 10 per day for 31 days to 60 = $ 300 ; plus $ 12 per day for days 61 - 90 = $ 360 and not turn in your plates[NEWLINE][BOUNDARY][NEWLINE]user: what can i do in a DMV office"}
{"id": "superseg_train_5781", "dialogue": "user: Hello, I have a suspension order. How much should I pay?[NEWLINE]agent: Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: the expiration of your insurance is 25 days?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and once I pay, will my refund be restored?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more or less for what day could the restoration be ready? Cool! I accidentally lost my insurance identification card, but I have a copy, would dmv accept a copy or a fax of my IIC?[NEWLINE]agent: Yes, they accept faxes or copies. Don't worry about that. However, if the barcode is not readable DMV won't accept it.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks! One more question, I was living in a different State a few months ago, so I have an Insurance coverage from another state, If I want to register my vehicle here in new york can that out-of-state insurance be accepted?"}
{"id": "superseg_train_5782", "dialogue": "user: Hello I need information about How to pay the penalty insurance[NEWLINE]agent: Want to determine if you can pay?[NEWLINE]user: no that's not my doubt[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know if you can pay online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you can pay by mail?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to pay at a DMV office?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how much you should pay?[NEWLINE]user: Yes please[NEWLINE]agent: Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table[NEWLINE]agent: the expiration of your insurance is 25 days?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What guarantee do I have to solve the problem if I pay?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration, or close other suspensions or revocations you have.  It is your responsibility to know if the DMV restored your registration before you drive the vehicle. You can check the status of your driving privilege and vehicle registrations through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about trailer plates registration, if ever it has no valid registration? Do I need to surrender trailer plates?"}
{"id": "superseg_train_5783", "dialogue": "user: I let my insurance lapse and DMV has suspended my registration. I need to know how much I'll have to pay to have the suspension removed.[NEWLINE]agent: Sorry to hear that. I'll be happy to help you with this. Your Suspension Order that you received from the DMV will show you how much you will need to pay. The amount owed will depend on how long your insurance was lapsed.[NEWLINE]agent: Has your insurance lapsed for more than 25 days?[NEWLINE]user: Yes, it's been longer than that.[NEWLINE]agent: Okay. For future reference, an insurance lapse of less than 25 days will require you to pay a civil penalty of $200. In this case, you would get to keep your plates. If you choose to surrender your plates, the penalty would be a 25 day suspension of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: one more thing, to report my plates, if they have been stolen, what is the procedure? How can I get a new license plate?[NEWLINE]agent: You will need to report that the plates have been stolen and surrender their registration. The DMV can then issue a new registration and plates.[NEWLINE][BOUNDARY][NEWLINE]user: Tengo otra pregunta sobre El DMV. Gracias por la informaci\u00f3n. \u00bfPuedo pagar la multa en l\u00ednea?[NEWLINE]agent: Yes, but you will need the Suspension Order that states you are eligible to pay a civil penalty.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to take care of anything I have to pay at the DMV?[NEWLINE]agent: You can pay any fee in person at a DMV office with a certified check, personal check or money order, payable to \u201cCommissioner of Motor Vehicles.\u201d.[NEWLINE][BOUNDARY][NEWLINE]user: What is the penalty for letting my insurance lapse for 90 days?[NEWLINE]agent: An insurance lapse of 90 days will result in a $900 fine. Again, you would have the option to pay the penalty and keep your plates or surrender them and serve a 90 day registration suspension.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find more information about this topic?[NEWLINE]agent: You can find more information on our website under Insurance.[NEWLINE][BOUNDARY][NEWLINE]user: So, if I pay the civil penalty, I would be allowed to keep my plates?"}
{"id": "superseg_train_5784", "dialogue": "user: I let my insurance lapse and need to know how much I'll have to pay.[NEWLINE]agent: Your Suspension Order should show how much you will need to pay. This amount is based on the length of time your insurance lapsed.[NEWLINE]agent: Has your insurance been lapsed for 25 days?[NEWLINE]user: No, it's been longer than that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pay by mail?[NEWLINE]agent: Absolutely. Your Suspension Order will give you instructions on how to do so. You will need to send the bottom of your Suspension Order along with a certified check, personal check, or a money order payable to Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered to inquire about insurance. What if I decide not to use the vehicle?[NEWLINE]agent: As long as your registration is valid, your insurance will remain in effect.[NEWLINE]user: Does that work for motorcycles too?[NEWLINE]agent: Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.[NEWLINE][BOUNDARY][NEWLINE]user: When do my motorcyle registration expire?"}
{"id": "superseg_train_5785", "dialogue": "user: I need information from Pay insurance lapse civil penalty[NEWLINE]agent: if you can pay?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: if you can pay from following some suggestions[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: you already paid a civil penalty in the past 36 months 3 years?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How much do I need to pay?[NEWLINE]agent: If your insurance lapse is 90 days, you may pay a total penalty of $ 900 $[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. Can I pay the penalty online?[NEWLINE]agent: Yes, but you will need the Suspension Order that states you are eligible to pay a civil penalty.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, but I do have a question regarding motorcycle and trailer plates.  Is it a requirement to surrender trailer plates?"}
{"id": "superseg_train_5786", "dialogue": "user: I was without insurance and you guys want me to pay[NEWLINE]agent: Would you like to determine if you are able to pay and remove a suspension?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent: Was your insurance lapse for 90 days or less?[NEWLINE]user: nope it was longer[NEWLINE][BOUNDARY][NEWLINE]agent: So your insurance lapse was for 91 days or more?[NEWLINE]user: No, I was wrong....I looked at it and it was only 88 days[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me how to take care of anything I have to pay at the DMV?[NEWLINE]agent: You can pay any fee in person at a DMV office with a certified check, personal check or money order, payable to \u201cCommissioner of Motor Vehicles.\u201d.[NEWLINE][BOUNDARY][NEWLINE]user: What is the penalty for letting my insurance lapse for 90 days?[NEWLINE]agent: An insurance lapse of 90 days will result in a $900 fine. Again, you would have the option to pay the penalty and keep your plates or surrender them and serve a 90 day registration suspension.[NEWLINE]user: Also, about temporary surrender, can I surrender my plates temporarily?"}
{"id": "superseg_train_5787", "dialogue": "user: I got married and changed my name and wanted to know how to get it on my replacement registration[NEWLINE]agent: You can't change your name while asking for a replacement registration.  If you get a replacement registration it will show your old name.[NEWLINE]agent: Did you change your name recently?[NEWLINE]user: yes[NEWLINE]agent: Okay, you can read our instructions on how to change your name on a registration.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a faster way to change my address?[NEWLINE]agent: Yes, you can first change your address online and then renew the information.[NEWLINE][BOUNDARY][NEWLINE]user: can I get my replacement online?[NEWLINE]agent: You can replace registration documents online for most vehicles but you cannot replace registration documents online for vehicles older than model year 1973.[NEWLINE][BOUNDARY][NEWLINE]user: On other related note, let's talk about changing legal name. Is it also necessary for me to change the name on my vehicle registration?[NEWLINE]agent: If you are going to update your legal name we can help you with what items you need to bring to your local DMV to make the change[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another online replacement issue. Do you have any additional information on this that I should look at?[NEWLINE]agent: We have a Registration PDF[NEWLINE][BOUNDARY][NEWLINE]user: I went in to your site and they want to use cookies, is it safe?[NEWLINE]agent: We occasionally use \"session cookies\" to enhance or customize your use of our website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security.  The cookie is erased during operation of your browser or when your browser is closed.[NEWLINE][BOUNDARY][NEWLINE]user: can I change my name on the registration by mail?"}
{"id": "superseg_train_5788", "dialogue": "user: How much is it to replace my registration?[NEWLINE]agent: The fee to replace your vehicle registration document and windshield sticker is $ 3.00[NEWLINE]agent: Was your loss of registration and/or plates the result of a crime??[NEWLINE]user: Yes to both the registration and plates.[NEWLINE]agent: In that case you must apply by mail or at a DMV office.  There is more information in the following section called lost or stolen plates [ 2 ].[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. But what about a temporary registration?[NEWLINE]agent: You can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: My address has changed since I got my last registration, will this cause a problem?[NEWLINE]agent: If your are sending it in by mail, you can just write your new address on the application.[NEWLINE][BOUNDARY][NEWLINE]user: I see. May I ask another question. for temporary registration, once I do this process, do I have to go to the DMV office?[NEWLINE]agent: We recommend you come to the dmv now to get an enhanced or real id, so you can avoid a second office visit later.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to know regarding my address change, will it be possible for all DMV documents to be mailed?[NEWLINE]agent: There is no guarantee that the USPS will forward all DMV documents to your new address.[NEWLINE]user: Is there a faster way to change my address?[NEWLINE]agent: Yes, you can first change your address online and then renew the information.[NEWLINE][BOUNDARY][NEWLINE]user: It will be too long to send my application by mail and I don't have the time to go by the office, can't I get a registration like now?[NEWLINE]agent: Yes you can replace registration documents online for most vehicles with the condition that your computer must accept cookies.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the type of vehicles that are ineligible for online registration replacement?[NEWLINE]user: Yes that would be helpful."}
{"id": "superseg_train_5789", "dialogue": "user: You can help me on how to replace my registration by mail please.[NEWLINE]agent: When replacing your registration by mail you must complete and send a completed Application for Duplicate / Renewal Registration PDF MV-82Ds and a photocopy of your NY State driver license, permit, non - driver ID, or other proof of identity.[NEWLINE]agent: Have you had a recent address change?[NEWLINE]user: No I'm still at the same address.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show if I got to the DMV in person?[NEWLINE]agent: You will fill out the same Application for Duplicate / Renewal Registration MV-82D and bring the same identification papers.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding my vehicle plates. Is it possible if my friend will surrender my plates on my behalf?[NEWLINE]agent: Just if that friend will surrender the plates for you.[NEWLINE][BOUNDARY][NEWLINE]user: What form should I fill to surrender my plates?"}
{"id": "superseg_train_5790", "dialogue": "user: Hello, I came here to figure out how to replace a registration. Care to explain?[NEWLINE]agent: Gladly. First of all, your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.[NEWLINE]agent: Do you want to file a request with the US Postal Service USPS to forward mail there?[NEWLINE]user: Yes, that was my plan.[NEWLINE]agent: Then I'm afraid there is no guarantee that the USPS will forward all DMV documents to the new address.[NEWLINE]user: Am I taking a chance if my mail is being forwarded to my new address?[NEWLINE]agent: There is no guarantee that the USPS will forward all DMV documents to your new address.[NEWLINE][BOUNDARY][NEWLINE]user: I understand, will have to live with that. Can I send you an application by mail?[NEWLINE]agent: Yes, please send us a completed Application for Duplicate/Renewal Registration and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity by mail, along with a check/money order for $ 3 payable to the Commissioner of Motor Vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you know how to order by phone?  Could you give me the phone number just in case I need it?[NEWLINE]agent: You can call the Custom Plates Unit at 1-518-402-4838.  Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question about ATVs? Is it true that I cannot replace my 1971 Dodge registration document online?[NEWLINE]agent: Yes, that isn't possible. You cannot replace registration documents online for vehicles older than model year 1973. This includes boats, snowmobiles or all-terrain vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's a pity. Alright, what forms should I bring with me to the DMV office?[NEWLINE]agent: Use the Application for Duplicate/Renewal Registration (MV-82D) and bring these items to a DMV office, along with a completed Application for Duplicate/Renewal Registration (MV-82D).[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can you suggest another topic, please?"}
{"id": "superseg_train_5791", "dialogue": "user: Can you please tell me if I can apply for a renewal registration by mail?[NEWLINE]agent: Of course. You'll need to send us a completed Application for Duplicate / Renewal Registration (MV-82D) and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity.[NEWLINE]agent: Has your address changed?[NEWLINE]user: No, I still have the same address. And thank you for the information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any cases in which I can't replace registration documents online?[NEWLINE]agent: Yes. For vehicles older than model year 1973, boats, snowmobiles or All-Terrain Vehicles ATVs.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more help regarding specific information related to registering various types of vehicles?[NEWLINE]agent: The information you are looking for can be found on the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]user: What do I bring to the DMV centre if the vehicle I purchased was sold within New York City?"}
{"id": "superseg_train_5792", "dialogue": "user: Hey there, I'm here to figure out how to replace a registration. Would you walk me through the process?[NEWLINE]agent: Of course. The fee to replace your vehicle registration document and windshield sticker is $ 3.00, unless you are also replacing plates.[NEWLINE]agent: Do you need to replace vehicle plates or documents that were lost in a crime?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic to me?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you very much for the info, also could you please give me information on how to deliver the plates by mail? My girlfriend wants to deliver her plate but she doesn't really know how.[NEWLINE]agent: Yes, sure!First, you need to remove the plate and the stickers on it. Then go to www.dmvplatebymail.com and download de PD-7 application, and after that mail us the application to: NYS DMV6 Empire State PlazaRoom B240Albany, NY 12228. When we got all that, and after your application has been accepted we'll mail you your FS-6 T receipt.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one last question. You told me that's it's ok to have gotten my plate stolen for trailer, because the liability insurance is not a MUST, and as long as I have a valid registration I'll be fine. But what If I have a car, and the plate is lost, stolen, or destroyed?[NEWLINE]agent: In that case, you need to report the plate as \"stolen, lost or destroyed\" and immediately surrender the registration. DMV will issue you a new plate and registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm in an another state? Would it be a problem? Or can I do the whole process by mail as if I was here?"}
{"id": "superseg_train_5793", "dialogue": "user: What do I need to do if my address has changed?[NEWLINE]agent: You would need to first change your address online and then you can renew your registration because you would not be able to change once transaction has started.[NEWLINE]agent: Did you file a request with the US Postal Service to forward mail?[NEWLINE]user: Yes, I did.[NEWLINE]agent: The documents might arrive at the new address; but it not guarenteed.[NEWLINE]user: OK fine. Now, regarding my current vehicle license plates? Can I call and get one with the wheelchair symbol on it?[NEWLINE]agent: Yes, just call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when it says that using cookies will better serve me?[NEWLINE]agent: We will use session cookies to customize your visit to our website and they do not contain personal information and do not compromise security and each session cookie is erased once your browser is closed.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, ID or vehicle. And if there is a change of residence, how long do I have to report it?[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my name?[NEWLINE]agent: You would need to read the instructions to change your name or other information on your registration.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the DMV office?[NEWLINE]agent: Complete the Application for Duplicate/Renewal Registration and bring it and the items to the DMV with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail the items can I?"}
{"id": "superseg_train_5794", "dialogue": "user: I need to replace my vehicle registration, but I recently changed my last name.[NEWLINE]agent: When you apply for a vehicle registration replacement, you will not be able to change your last name during the transaction. Therefore, your new registration document will have your previous name on it.[NEWLINE]agent: Have you already changed your last name?[NEWLINE]user: Not yet, but I will be doing so very soon.[NEWLINE]agent: Okay. Before we discuss things further, I must disclose to you that our site uses cookies to better serve customers like yourself. Are you okay with this?[NEWLINE]user: NNo. I'd rather you didn't do that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about the topic of replacing my vehicle registration?[NEWLINE]agent: You can find additional information about replacing your registration on our website under Registration.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now to renew the registration, if my name changes, can I get the new name in the online registration?[NEWLINE]agent: You can not change your name during the online transaction. You can still renew online but the new document will display your previous name.[NEWLINE]agent: Are you eligible for a 'no fee' registration?[NEWLINE]user: yes I am[NEWLINE]agent: Okay, you will need to renew at an office, and you will need to bring documentation to prove you are eligible for exempt status.  You can also use this visit to make the name change you wanted.[NEWLINE][BOUNDARY][NEWLINE]user: will you guys get me my stuff if I've had an address change and let the postal office know?[NEWLINE]agent: We will try but there is no guarantee that the USPS will forward all DMV documents to your new address[NEWLINE][BOUNDARY][NEWLINE]user: what will I need besides my personal info when I renew the registration online?"}
{"id": "superseg_train_5795", "dialogue": "user: I want to get some custom plates[NEWLINE]agent: Do you want to know how to order personalized plates?[NEWLINE]user: not yet, I want to know more first[NEWLINE][BOUNDARY][NEWLINE]agent: Would you be ordering online when you decide to get them?[NEWLINE]user: yes[NEWLINE]agent: You can get your personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access[NEWLINE]agent: Would you like to know what is needed to order online?[NEWLINE]user: no I'm not ready for that just wanted to know a few things[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info on this that I can look at later?[NEWLINE]agent: Yes, you can learn more about personalized plate fees, requirements and restrictions.[NEWLINE]user: by the way, what do I need to register online?[NEWLINE]agent: You will need to\u00a0\u00a0\u00a0 your license plate number\u00a0\u00a0 your registration classes[NEWLINE][BOUNDARY][NEWLINE]user: I understand.  I do have another question about personalized plates.  What is considered to be a personalized plate?"}
{"id": "superseg_train_5796", "dialogue": "user: how to request personalized dishes[NEWLINE]agent:  I order personalized plates?[NEWLINE]user: yes[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: How know about Get a vehicle registration or title record. Thank you, I suppose. Now how can I get my vehicle title record abstract?[NEWLINE]agent: You can order your title record abstract by using the request form for DMV Records (MV-15).[NEWLINE][BOUNDARY][NEWLINE]user: Can I send it to you by mail?[NEWLINE]agent: Yes, you can order your vehicle or title record abstracts by mail using the Request for DMV Records (MV-15).[NEWLINE][BOUNDARY][NEWLINE]user: Say, while I'm here, how can I get another person's records? Is that even possible?[NEWLINE]agent: Yes. You must submit a Request for DMV Records (MV-15) and certify that you have a permissible use under the Driver's Privacy Protection Act DPPA to see the personal information of another person on DMV records.[NEWLINE]user: How can I get another person's records?"}
{"id": "superseg_train_5797", "dialogue": "user: can you give me details of Order personalized plates[NEWLINE]agent: you order personalized plates?[NEWLINE]user: yes[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: Where do I send the completed form and payment?[NEWLINE]agent: NYS DMV Custom Plates UnitP.O.     [36] Box 2775Albany[NEWLINE][BOUNDARY][NEWLINE]user: Si su registro expira dentro de los pr\u00f3ximos 60 d\u00edas?[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about updating the address on the driver's license, once the address is changed, does the USPS update all the records at the DMV?[NEWLINE]agent: Note that  changing its direction with the EE. The USPS postal service does not update your DMV records[NEWLINE][BOUNDARY][NEWLINE]agent: renew your registration before you order personalized plates. Change your address online before ordering personalized plates.[NEWLINE][BOUNDARY][NEWLINE]user: I still need to know about the topic. What is it?[NEWLINE]agent: Plates[NEWLINE][BOUNDARY][NEWLINE]user: how do i order custom plates[NEWLINE]agent: call the Custom Plates Unit at 1 - 518 - 402 - 4838. Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: How will the online order be?"}
{"id": "superseg_train_5798", "dialogue": "user: I'm interested in personalized plates.[NEWLINE]agent: Would you like to know about personalized plates?[NEWLINE]user: No thank you, I would like to order them now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need some assistance with online ordering?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you prefer to order them by mail?[NEWLINE]user: Yes I would prefer that way.[NEWLINE]agent: Will they be personalized plates?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I need personalized plates for someone with a disability and I have their Universal Symbol of Access.[NEWLINE]agent: If you need to do that then you will have to call the Custom Plates Unit at 1-518-402-4838. Their office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help on what are the requirements I need in order to change the address on my non-driver ID through online?[NEWLINE]agent: To change the address on your non-driver ID, you will need the ID number and document number from your most recently issued New York State non-driver ID.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's talk about getting a personalized plate. Is there a place where I can find a list of personalized plate fees and other information?"}
{"id": "superseg_train_5799", "dialogue": "user: Hi, I am looking for information related to get a personalized plates.[NEWLINE]agent: Sure. Are you interested into get a personalized plate?[NEWLINE]user: Yes, I would like to get one.[NEWLINE]agent: Alright. You need to know that you can get a personalized plate for passenger, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: But, I have doubts about how do I get sure nobody else use my plates?[NEWLINE]agent: You need to make sure to mark them with permanent ink pen and do not put both vehicle plates in the recycling/garbage on the same day.[NEWLINE]user: Do I need to update my information before order he new plates?[NEWLINE][BOUNDARY][NEWLINE]user: How can I update the address on my license, permit or identification, registration and vehicle title?[NEWLINE]agent: Yes. There are instructions to change your name or other non-address information.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes. You will need to renew your registration before get the new plates.[NEWLINE]user: Okay. Now What to do with current vehicle plates when you receive new plates? It is possible to include a symbol for a disabled person on a personalized plate?[NEWLINE]agent: Yes, for that you'll have to call to the custom plates unit at 1-518-402-4838, between 8:00 am to 4:00 pm, monday through friday.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Do I have to go to the dmv office for this process?"}
{"id": "superseg_train_5800", "dialogue": "user: I need the know how on how to get a personalized plate[NEWLINE]agent: Would you like to order a personalized plate?[NEWLINE]user: yes sir[NEWLINE]agent: You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE]user: is there a way to know what is fair game when it comes to customizing it?[NEWLINE]agent: Yes there is, we can help you learn more about restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about the restrictions, is it possible to use a CDL given in another state?[NEWLINE]agent: Will you be needing a New York State issued CDL?[NEWLINE]user: I'm not sure.[NEWLINE]agent: Does your out of state CDL have the HAZMAT endorsement?[NEWLINE]user: Yes, it does."}
{"id": "superseg_train_5801", "dialogue": "user: I want personalized plates[NEWLINE]agent: Would you like to know more about ordering personalized plates?[NEWLINE]user: yes I would[NEWLINE]agent: Okay, you can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: I have another query about your MyDMV account for you. Is it possible to say if my driver's license has been mailed?[NEWLINE]agent: You can check the status of your driver license and driving privilege online if you sign up for a MyDMV account  and use our MyLicense service. If you need proof that DMV removed your suspension, you can order a certified copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: which is a Indefinite suspension[NEWLINE]agent: An indefinite suspension means you must do something such as answer a traffic ticket before the suspension can be cleared.[NEWLINE][BOUNDARY][NEWLINE]user:  How do I know if my license was mailed?[NEWLINE]agent:  Once you pay the suspension termination fee, wait for 3 business days after the suspension period ends and then use our Photo ID Document Mailing Status service[NEWLINE]agent: you have a definite suspension?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What else can I do to know if it was sent by mail"}
{"id": "superseg_train_5802", "dialogue": "user: I am excited! Getting my first car and I want a personalized license plate.[NEWLINE]agent: Are you asking how to order a personalized plate?[NEWLINE]user: Yes please![NEWLINE]agent: You can orders personalized plates for passenger vehicles, like cars and vans.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about passenger cars. Who can opt for the reduced fare or \"No Charge\" non-conductive IDs?[NEWLINE]agent: In case you receive Supplemental Security Income and are under 62 years old, your fee would be 6.50$[NEWLINE][BOUNDARY][NEWLINE]user: Is there any alternative to renew a non-driver ID card that's expired for over 2 years?[NEWLINE]agent: No, there is no exception to this.[NEWLINE][BOUNDARY][NEWLINE]user: So what can I do with my over 2 years expired non-driver ID card?[NEWLINE]agent: You have to get a new original non-driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: I need to renew but I'm planning on going on a trip soon."}
{"id": "superseg_train_5803", "dialogue": "user: Hello I need information about the Sales Tax Payment Proof[NEWLINE]agent: did you pay new york state sales tax to the leasing company?[NEWLINE]user: Yes[NEWLINE]agent: in that case please provide your lease stating that you paid New York State sales tax and complete the Sales Tax Exemption Claim {Sales Tax Form} PDF [5] at the Department of New York State Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I have to make that request?[NEWLINE]agent: Take your completed registration application and additional documents to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about NY State vehicle registration, and what can I use as proof of ownership for a trailer model 1976?[NEWLINE]agent: for that case, you can use either the NY State Certificate of Title (original or a certified copy) or a acceptable proof of ownership from any other state.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now I need to know about the proof of ownership for snowmobiles purchased from a dealer.[NEWLINE]agent: for snowmobiles purchased from a dealer, you can use as proof of ownership the Manufacturer's Certificate of Origin or the Manufacturer's Statement of Origin. There are some more options.[NEWLINE][BOUNDARY][NEWLINE]user: What in case the owner dies. How does the transfer go?"}
{"id": "superseg_train_5804", "dialogue": "user: can you give me details of Proof of sales tax payment[NEWLINE]agent: paid New York State sales tax to the leasing company or dealer?[NEWLINE]user: yes[NEWLINE]agent: provide your lease agreement that indicates that you paid the NY State sales tax, and complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to the DMV Regulations Is it possible that changes I make to my car will affect its classification class?[NEWLINE]agent: Part 106 of DMV Regulations which describes the distinction between vehicles in the 'Commercial' class and in the passenger class, also describes how some modifications that you make to your vehicle can affect its correct registration class.[NEWLINE][BOUNDARY][NEWLINE]user: So I might have to change its class?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the distinction between a 'Passenger' class and a 'Commercial' class vehicle?[NEWLINE]user: Yes that would be helpful.[NEWLINE]agent: For cars, you can register as 'Commercial  class if all the seats behind the driver are removed and in their place you must install a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a pickup that I want to classify as a passenger vehicle?"}
{"id": "superseg_train_5805", "dialogue": "user: hi i want to know how to register a leased vehicle[NEWLINE]agent: do you want to register a leased vehicle?[NEWLINE]user: Yes[NEWLINE]agent: leased the vehicle from a dealer in New York State?[NEWLINE]user: Yes[NEWLINE]agent: If you leased the vehicle from a dealer in New York State, the dealer normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else[NEWLINE]user: Btw, are you familiar about doing it online? Are there any drawbacks to doing my verification online?[NEWLINE]agent: You may find that The service does not display any personal information about the vehicle owner or registrant.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to have a lien recorded on a certificate of title?[NEWLINE]agent: You must file an application either through a distributor or directly to the New York State DMV to pay the required lien registration fees[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_5806", "dialogue": "user: I'm leasing a vehicle and need to know whether or not I have to pay sales tax at the DMV.[NEWLINE]agent: Have you already paid your NY sales tax to the leasing company?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Since you have already paid your sales tax at the leasing company, you will need to provide your lease agreement that shows you have already paid the NY sales tax. You will also need to complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern related to New York State sales tax, what happens if I pay out-of-state sales tax?[NEWLINE]agent: show the out - of - state dealer bill of sale. The bill of sale must show the purchase price and the amount of out - of - state sales tax paid to the dealer. Use Sales Tax Paid in Another State Sales Tax Form  pdf  at NY State Department of Tax and Finance DTF-804 form to claim credit for the state and local sales taxes you paid in the other state.[NEWLINE]user:  If i bought the vehicle from a NY State automobile dealer or an out - of - state dealer that is authorized to collect NY State sales tax[NEWLINE]agent:  bring the dealer 's bill of sale that shows that you paid NY State sales tax.  Also bring a Dealer s Bill of Sale MV-50 NY State dealer only or a completed Sales Tax Exemption { Sales Tax Form } pdf at NY State Department of Tax and Finance DTF-803 for an out - of - state dealer[NEWLINE][BOUNDARY][NEWLINE]user:  Where can I get more information about sales tax?[NEWLINE]agent: visit the NY State Department of Taxation and Finance website[NEWLINE][BOUNDARY][NEWLINE]user:  If i bought your vehicle from another person in a private sale"}
{"id": "superseg_train_5807", "dialogue": "user: I have some questions about sales tax and registering lease vehicles.[NEWLINE]agent: Have you already paid the New York State sales tax to your leasing company or dealer?[NEWLINE]user: Yes, I have.[NEWLINE]agent: To show your proof of sales tax payment, you will need to provide your lease agreement that shows you paid the sales tax and complete the Claim for Sales Tax Exemption at NY State Department of Tax and Finance DTF-803.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask what if I am not a New York State resident. How can I get a temporary snowmobile registration immediately?[NEWLINE]agent: You must be a resident of a U.S. state other than New York Canadians, you can still register your snowmobile at a DMV office or call 518 - 626 - 8989 between 8:00 a.m. 4:30 p.m. weekdays only use your snowmobile for recreation in New York State. What conditions must be met in order to use this service?[NEWLINE][BOUNDARY][NEWLINE]user: How much would it cost to register my snowmobile in New York?[NEWLINE]agent: To register your snowmobile in New York, there will be a $100 registration fee and sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: It's asking for a NYSSA Snowmobile Club voucher ID number, but I don't know what that is. What do I do?[NEWLINE]agent: No worries. If you don't have a voucher ID number, you can just skip that section.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to pay the NY State sales tax since my snowmobile is registered in another state?"}
{"id": "superseg_train_5808", "dialogue": "user: Hello. I have a few questions about registering a leased vehicle. Can you help me out?[NEWLINE]agent: Do you want to register a leased vehicle?[NEWLINE]user: No, not me. I'm asking for my brother who runs a business of his own.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a proof of sales tax payment?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I leased a vehicle from a dealer located in NY, do I have to register it?[NEWLINE]agent: The dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV. In this case, you don't need to do anything more.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if you have any information on what requirements I need to bring to the DMV office?[NEWLINE]agent: a completed Statement of Transaction Sale or Gift of Motor Vehicle, Trailer,  All - Terrain Vehicle ATV[NEWLINE][BOUNDARY][NEWLINE]user: Also, for the vehicle registration, can you suggest a topic that might interest me?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: what are the summaries that I need"}
{"id": "superseg_train_5809", "dialogue": "user: I would like information on registering a leased vehicle?[NEWLINE]agent: do you need to register a leased vehicle?[NEWLINE]user: No, I do not need to register a lease vehicle at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how to show proof of sales tax payment of your leased vehicle?[NEWLINE]user: No, not right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I register at the DMV?[NEWLINE]agent: You would need to bring in your completed registration application and any additional documents to your local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I have another lien-related question for you. Is there any information available online about how dealers can obtain information about filing or withdrawing a lien?[NEWLINE]agent: We have a page that shows how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know if Is there information online that shows how dealers can find information about filing or disposing of a lien?    What topic would you examine online?[NEWLINE]agent: You would need to look under the Topic of Registration.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask a question about my application for vehicle registration. Is it necessary for my name on the application form to match the name on my insurance identification card?"}
{"id": "superseg_train_5810", "dialogue": "user: how do i get a learner's permit[NEWLINE]agent:  Obtener un permiso es el primer paso para obtener su licencia de conducir. La mayor\u00eda de las personas solicitan un permiso de Clase 'D - Operador'.  1 Debe tener 16 a\u00f1os o m\u00e1s y debe presentar una solicitud en persona en una oficina del DMV.[NEWLINE][BOUNDARY][NEWLINE]user: tell me the sizes of the exam[NEWLINE]agent:  before your permit expiress take your road test you renew a permit[NEWLINE][BOUNDARY][NEWLINE]user: Great, good to know that. Another question, I am a high school student and in fact driving lessons are being offered. If I take that course, will it help me in any way with the license?[NEWLINE]agent: Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.[NEWLINE]user: That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?[NEWLINE]agent: No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.[NEWLINE]user: Ok, What can you tell me about the topics being discussed on the course?[NEWLINE]agent: As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. And before to go on my road test, what i should focus on?"}
{"id": "superseg_train_5811", "dialogue": "user: What is the learner permit for?[NEWLINE]agent: A learner's permit is the first step in getting your drivers license and you must be 16 years old to apply at the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want a motorcycle permit?[NEWLINE]agent: Then it you should get at least three out of the five questions correct.[NEWLINE][BOUNDARY][NEWLINE]user: When it comes to drivers from other countries, What if I choose to obtain a New York driver's license from a country other than the United States?[NEWLINE]agent: you must give your foreign driver license to the DMV road test examiner. The local DMV office will destroy your foreign driver license after 60 days[NEWLINE][BOUNDARY][NEWLINE]user: If I live in a house in New York State for 90 days, is it considered \"alleged evidence\" that you are a New York State resident?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. A judge considers the law and the evidence of your intent and decides if you are a resident of New York State[NEWLINE][BOUNDARY][NEWLINE]user: I need more information"}
{"id": "superseg_train_5812", "dialogue": "user: hi how do i get a learner's permit[NEWLINE]agent: Obtaining a permit is the first step in obtaining your driver's license. Most people apply for a Class 'D - Operator' permit. 1 Must be 16 years of age or older and must submit an application in person at a DMV office.[NEWLINE]user: and the request must be made in person?[NEWLINE]agent: you must file the application in person at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Another question: I'm a high school student, and driving lessons are still available. Will taking the course assist me in obtaining a license in some way?[NEWLINE]agent: Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.[NEWLINE]user: That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?[NEWLINE]agent: No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.[NEWLINE]user: Ok, What can you tell me about the topics being discussed on the course?[NEWLINE]agent: As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. And before to go on my road test, what i should focus on?"}
{"id": "superseg_train_5813", "dialogue": "user: Hey, i'm want to get a driver license, but i was told i must get a novice or apprentice card or something. Could you help me out there?[NEWLINE]agent: What you are talking about is a learner permit. That's one of the first things in your to do list to get a driver license. In order to apply, you must be 16 or older.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, really? So i have to start from there, huh? I guess i'll be required some preparation, right?[NEWLINE]agent: That's right. Because you'll have to prove your driving skills on a road test, you'll have to comply with have supervised driving practice and take a pre-license course or driver education course before you take your road test.[NEWLINE]agent: Are you under 18 right now?[NEWLINE]user: Yeah, i'm 17 right now.[NEWLINE]agent: Good, That implies that you'll have to wait at least 6 months to schedule your road test, once you hopefully get your learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: And someone that I know wanted me to ask you what they should include in their refund request if they obtained a license in another state?[NEWLINE]agent: If they exchanged their NYS driver license for a driver license in another state, they need to attach a photocopy of their out-of-state driver license to form MV-215[NEWLINE][BOUNDARY][NEWLINE]user: oh well, and when I take and pass my test, can I still have my temporary permit?[NEWLINE]agent: Sure, In fact, you keep that interim license until your new license arrives by mail in a 2 weeks time.[NEWLINE]user: What is Step 6?"}
{"id": "superseg_train_5814", "dialogue": "user: I'm about to turn 16 and I need help with getting a learner permit.[NEWLINE]agent: I can help you with that. Obtaining a permit is your first step to getting a driver license. Once you turn 16, you can apply for your learner permit in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a driver license?[NEWLINE]agent: Once you have made it through all the requirements and have passed the road test, your examiner will give you an interim license that allows you to drive.[NEWLINE][BOUNDARY][NEWLINE]user: Another question: I'm a high school student, and driving lessons are still available. Will taking the course assist me in obtaining a license in some way?[NEWLINE]agent: Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.[NEWLINE]user: That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?[NEWLINE]agent: No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.[NEWLINE]user: Ok, What can you tell me about the topics being discussed on the course?[NEWLINE]agent: As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.[NEWLINE][BOUNDARY][NEWLINE]user: Um, ok. And before to go on my road test, what i should focus on?"}
{"id": "superseg_train_5815", "dialogue": "user: How are you doing today? I came here to learn more about getting a learner permit. Hopefully you can help me with the questions I have.[NEWLINE]agent: Of course. Getting a permit is the first step to get your driver license. Most people apply for a Class 'D-Operator' permit. You must be 16 or older and must apply in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to bring my proofs to the DMV office?[NEWLINE]agent: Yes, you need to bring along your proofs.[NEWLINE][BOUNDARY][NEWLINE]user: And how should I prepare for the tests?[NEWLINE]agent: You can study the NY State Driver's Manual and take the practice tests.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to do in the DMV if I want a Standard that is not for federal purposes?[NEWLINE]agent: You need to bring your current NY State license as proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: I plan to drive a taxi, what should I do?[NEWLINE]agent: You need  to contact the Taxi and Limousine Commission.[NEWLINE]user: My licence was issued on January 25, 2017, What kind of document will I have?"}
{"id": "superseg_train_5816", "dialogue": "user: I need help getting a learner permit.[NEWLINE]agent: I can help you with that. You need to be 16 or older to obtain a permit and you must apply in person at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go if I need to find more information about this?[NEWLINE]agent: You can find a list of various learner permit topics and information for each online at our website. These topics include getting a Certification of Supervised Driving form and special requirements needed for motorcycle and commercial learner permits.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about what do I do if my children go to school in a different state?[NEWLINE]agent:  a judge considers these facts to decide if your intent is to make NYS a \" fixed and permanent \" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.[NEWLINE][BOUNDARY][NEWLINE]user: I am studying in New York State. Do I need a New York State driver license?[NEWLINE]agent:  Students from other states, countries or nations who attend school in New York State are normally not considered residents of New York State, so they don t need to exchange their current driver license.[NEWLINE][BOUNDARY][NEWLINE]user: there are more details of DMV[NEWLINE]agent: This transaction can only be processed in person, at a DMV office[NEWLINE]agent: Do you want a faster service?[NEWLINE]user: not[NEWLINE]agent: want information for all other counties"}
{"id": "superseg_train_5817", "dialogue": "user: Hello I need information about How to renew a registration[NEWLINE]agent: You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: but I have a situation, I don't know the correct amount that I should put in the check to renew, how do I do?[NEWLINE]agent: You can send a check payable to the 'Commissioner of Motor Vehicles', but do not write the amount[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a refund? even so I changed my name[NEWLINE]agent: yes, you can. First, you have to surrender the vehicle plates at a DMV office and then request a transfer receipt, not a refund receipt. Secondly, you have to send some items to the address on the Request for Refund MV-215 form.[NEWLINE][BOUNDARY][NEWLINE]user: I have my unused registration sticker and stop and I got a refund for the second year of registration, can I get a refund for the first year?[NEWLINE]agent: Yes, you may be eligible to apply for the first year of the registration fee refund. You have a maximum 60 days after the date you got issued the registration to apply for the first year of the registration fee refund.[NEWLINE][BOUNDARY][NEWLINE]user: If the registrant died is it possible to get a refund?"}
{"id": "superseg_train_5818", "dialogue": "user: Hello I need information about How to renew a registration[NEWLINE]agent: You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: What if my address changed?[NEWLINE]agent: Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.[NEWLINE]agent: Do you want to apply to the US Postal Service?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and can i renew by mail?[NEWLINE]agent: Send the bottom of your MV-3 or OP-3 renewal notice to the address on the notice. Include a personal check or money order made payable to the 'Commissioner of Motor Vehicles' for the fee.[NEWLINE]user: relating to estimate registration fees and taxes, what about boat registration?[NEWLINE]agent: Boats are like trailers and use their own estimate calculator.[NEWLINE][BOUNDARY][NEWLINE]user: Can I estimate the registration taxes online?[NEWLINE]agent: Yes, you can estimate the taxes and fees online.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay the plate fees again if I transfer them to a different vehicle?[NEWLINE]agent: No, you won't have to pay plate fees again.[NEWLINE]user: Is there a fee for the plates for my car?"}
{"id": "superseg_train_5819", "dialogue": "user: Hello there. I'm searching information related to how to update some information.[NEWLINE]agent: Sure, no problem. You just need to renew your registration before it expires.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I have to go to a office or I can do this through mail?[NEWLINE]agent: You can do this process by mail. Just need to complete the application for duplicate of renewal registration MV-82d.[NEWLINE]user: How is the amount of my refund for my plate registration determined?[NEWLINE]agent: When you registered your plates, you paid $137.50, which was for two years. This amount included $62.50, which was the registration fee for two years, that is $31.25 per year. Also included was $50.00 for the title certificate and then $25.00 for the vehicle plates. The registration fee for one year is refunded to you, as you surrendered the plates during the first year of registration[NEWLINE][BOUNDARY][NEWLINE]user: If the person who registered a vehicle dies, is a refund possible?[NEWLINE]agent: If a person dies, a refund for the registration of the vehicle is issued to the estate of the person by the DMV. The plates must be surrendered at the DMV office and a transfer receipt requested instead of a refund receipt[NEWLINE]user: Wat happens if the registration sticker belonging to the deceased is attached to the windshield or the vehicle plate of the vehicle in question?"}
{"id": "superseg_train_5820", "dialogue": "user: I'm here for registration renewal[NEWLINE]agent: Okay, you need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration[NEWLINE][BOUNDARY][NEWLINE]user: can I do it online?[NEWLINE]agent: Some registrations are not eligible. Don't renew online if you are eligible for a 'no fee' renewal. The fee is on your renewal notice, and displayed on your computer screen when you renew online.[NEWLINE][BOUNDARY][NEWLINE]user: Yes well I got online and mine if he is eligible I just wanted to know if. Does my location affect the cost?[NEWLINE]agent: Yes, the amount of the sales tax depends on the purchase price and its location.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am in New York city.[NEWLINE]agent: obtain form UT-11 from a local DMV office [1] or a Call Center[NEWLINE][BOUNDARY][NEWLINE]user: Is New York an exempt city?"}
{"id": "superseg_train_5821", "dialogue": "user: I need to renew my truck's registration.[NEWLINE]agent: I can help you with that. Please be advised that you must renew your registration before the expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a MV-3 or OP-3 to renew my registration at DMV?[NEWLINE]agent: It's best that you bring your renewal notice MV-3 or OP-3 with you when you renew, but if you don't have one, you can still renew your registration by completing the Application for Duplicate/Renewal Registration form.[NEWLINE][BOUNDARY][NEWLINE]user: What guidelines should I follow if the name of my street is too long and I can't place it in the field?[NEWLINE]agent: if the street name is a word that has an accepted abbreviation, use that abbreviation[NEWLINE]user: And what do I do if I don't know any abbreviation for that street?[NEWLINE]agent: in that case omit the street type[NEWLINE][BOUNDARY][NEWLINE]user: What if someone doesn't have current proof?[NEWLINE]agent: in that case omit the voucher identification number section.[NEWLINE][BOUNDARY][NEWLINE]user: What is the topic about?"}
{"id": "superseg_train_5822", "dialogue": "user: hi, I think I need to renew my registration[NEWLINE]agent: Okay, you will need to renew your registration before it expires.  Renewing early will not change the new expiration date for your new registration[NEWLINE]user: how long does it take to get the new registration?[NEWLINE]agent: The new registration documents will arrive in the mail in about 10 days[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about New York State Snowmobile Association (NYSSA) Snowmobile Club. I have a valid NYSSA voucher.[NEWLINE]agent:  enter the voucher ID number in the box provided[NEWLINE][BOUNDARY][NEWLINE]user: I am not a New York State resident. How can I get a temporary snowmobile registration immediately?[NEWLINE]agent: You must havesyour out - of - state driver license / ID numbersyour Social Security Number[NEWLINE][BOUNDARY][NEWLINE]user:  If my street address or city name is too long to fit in the field[NEWLINE]agent: please follow these guidelines in the order presented until the information fits within the fieldsuse numbers digits instead of words, for the house number[NEWLINE][BOUNDARY][NEWLINE]user: If i don t have one of these documents?[NEWLINE]agent: you must provide other kinds of proof[NEWLINE][BOUNDARY][NEWLINE]user:  If i do not have a current voucher?"}
{"id": "superseg_train_5823", "dialogue": "user: When must someone renew there registration for a vehicle?[NEWLINE]agent: You need to renew your registration before it expires and they will arrive in the mail within ten days; and renewing early will not change the new expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: How do I renew at DMV office?[NEWLINE]agent: Please bring your registration renewal notice MV-3 or OP-3 along with your payment to the DMV office.[NEWLINE]agent: Do you know what to if you don't have your MV-3 or OP-3?[NEWLINE]user: No, I don't know what to do.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are all registrations able to be filed online?[NEWLINE]agent: Some registrations are but you cannot renew online if you are eligible for a no fee renewal[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something regarding registration that has an amount of $137.50, how much would be the refund?"}
{"id": "superseg_train_5824", "dialogue": "user: I need some info about how to renew a registration, please[NEWLINE]agent: You have to renew your registration before it expires. Your new registration documents will arrive in about 10 days, check your mail. Renewing early will not change the new expiration date for your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information?[NEWLINE][BOUNDARY][NEWLINE]agent: Is your registration about to expire or has it expired?[NEWLINE]user: Yes, it has expired.[NEWLINE]agent: In that case, you an renew online up to one year past the expiration date. And you can download and print a temporary registration that's valid for 10 days the day you renew, if you wish.[NEWLINE][BOUNDARY][NEWLINE]user: Can you provide me with additional scenarios if I come up with something right now? I want to make certain that I get all of the information I require.[NEWLINE]agent: Yes, we can give you specific instructions depending on the situation.[NEWLINE]user: Can you also give me more info on county use taxes?[NEWLINE]agent: Yes, I can send you to another page for information about county use taxes.[NEWLINE]user: how do I pay taxes if I bought the car from a person not from a dealership?"}
{"id": "superseg_train_5825", "dialogue": "user: Can you help me with the process of renewing a registration, please?[NEWLINE]agent: Of course. You need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do you have any additional information for me?[NEWLINE][BOUNDARY][NEWLINE]agent: Is your registration about to expire or already expired?[NEWLINE]user: No, it is still valid.[NEWLINE][BOUNDARY][NEWLINE]agent: Has your address changed?[NEWLINE]user: No, it's still the same.[NEWLINE][BOUNDARY][NEWLINE]agent: Has your name changed?[NEWLINE]user: Yes, my family name did. I recently married a very wonderful man.[NEWLINE]agent: In that case you can still renew online but the new document will display your previous name. You can not change your name during the online transaction. See how to change your name or other information on a registration or title on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What will be the process if I had some failure of insurance coverage on my vehicle during my active duty?[NEWLINE]agent: DMV has a procedure in place to exempt you from administrative actions upon your return. You will have to provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance, and signed and dated copies of deployment and return papers, or DD-214. You can take these documents to any DMV office or mail them.[NEWLINE][BOUNDARY][NEWLINE]user: What are the required steps to be able to renew by mail?"}
{"id": "superseg_train_5826", "dialogue": "user: I need standard driving record info[NEWLINE]agent: Do you need to know what a Standard driving record has in it?[NEWLINE]user: yes[NEWLINE]agent: Standard driver records contain information related to your record for the past few years.[NEWLINE]user: is there anyway to get records that go beyond a few years?[NEWLINE]agent: A lifetime driving record has all the information that the DMV has on you[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question about applying for  automobile insurance, why do Insurance Companies need this information, I can give it to them myself?[NEWLINE]agent: If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.[NEWLINE]user: What if my driving history is not correct?[NEWLINE]agent: If you feel the information is not correct you would have to purchase your driver record and send it to the insurance company before they could issue you with a quote. This practice would slow down the process and probably be very inconvenient.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get this information in person? If I visited your offices could I get this information immediately?[NEWLINE]agent: Yes, that is possible. You can visit the office and request the information at the counter. Anyone can visit the office and purchase a driver license record so long as the requestor provide sufficient identification and can identify one and only one record that is required.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Hazardous Materials Driver?"}
{"id": "superseg_train_5827", "dialogue": "user: How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is a lifetime driving record?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what a commercial driving record is?[NEWLINE]user: yes[NEWLINE]agent: See an explanation of CDL driving record abstracts.  You can order them online or have your employer order them through the License Event Notification Service LENS[NEWLINE]user: What is the procedure for the user change?[NEWLINE]agent: if someone is taking on another user s duties. does this apply to you?"}
{"id": "superseg_train_5828", "dialogue": "user: Hello I need information about How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what is a lifetime driving record?[NEWLINE]user: Yes[NEWLINE]agent: See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about the insurance companies, why do these companies need to know the driving record for life? can I give it to them myself?[NEWLINE]agent: If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.[NEWLINE]user: What if my driving history is not correct?[NEWLINE]agent: If you feel the information is not correct you would have to purchase your driver record and send it to the insurance company before they could issue you with a quote. This practice would slow down the process and probably be very inconvenient.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get this information in person? If I visited your offices could I get this information immediately?[NEWLINE]agent: Yes, that is possible. You can visit the office and request the information at the counter. Anyone can visit the office and purchase a driver license record so long as the requestor provide sufficient identification and can identify one and only one record that is required.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Hazardous Materials Driver?"}
{"id": "superseg_train_5829", "dialogue": "user: Hello I need information about How to get my own driving record[NEWLINE]agent: you want to know What is a standard driving record?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know what is a lifetime driving record?[NEWLINE]user: Yes[NEWLINE]agent: See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.[NEWLINE]user: I have another question, how do I get the registration summary of my vehicle if I don't remember the license plate number?[NEWLINE]agent: provide your DOB name and date of birth as well as vehicle make and year[NEWLINE]user: And what other things do I have to submit with my application?[NEWLINE]agent: a photocopy of your driver's license or other government-issued photo identification card as proof of identity  a personal check or money order made payable to the \"Commissioner of Motor Vehicles\" to pay the search fee of $ 10.00[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: You can request your vehicle or title registration summaries by mail using the DMV MV-15 Registration Request[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain the summary of the registration of the title of my vehicle?"}
{"id": "superseg_train_5830", "dialogue": "user: I need help with getting my driving record abstract.[NEWLINE]agent: I can help you with that. Would you like more information about what your standard driving record abstract entails?[NEWLINE]user: Yes, this would be very helpful.[NEWLINE]agent: You can see a sample of a driving record abstract under Description of Abstract of Driving Record PDF [ 3 ] DS-242.1 on our website.[NEWLINE]agent: Do you happen to need all information that DMV has on file for you?[NEWLINE]user: No, I just need to see the last few years.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: For future reference, how would I obtain this information?[NEWLINE]agent: To get a record of all your information, you'll need a lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask a follow-up question about Motor Vehicle Manufacturers? Do Motor Vehicle Manufacturers use DMV-shared data?[NEWLINE]agent: Yes and it is a good example how the sharing programs play a critical role in improving public safety and make our life more convenient.[NEWLINE][BOUNDARY][NEWLINE]user: What else the benefits of the shared information?[NEWLINE]agent: Bus companies could check their bus drivers and confirm their ability to safely drive the school bus. Employers could check their workers records to be aware of anything suspicious that might cause safety problems and there are many more examples on how the shared information benefits our daily life.[NEWLINE]agent: Without the shared information, traffic safety and commerce would also be impacted negatively.[NEWLINE]user: I never thought that it can also have impact on commerce.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could I access the data for DPPA purposes?[NEWLINE]agent: Yes you may access it through pay - per - search service for a legitimate DPPA purposes. However, you must also sign an agreement identifying that the purpose is permissible under the DPPA.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when an insurance company could not use the shared information programs?"}
{"id": "superseg_train_5831", "dialogue": "user: How to get my own driving record[NEWLINE]agent: Do you want to know what is a standard driving record?[NEWLINE]user: yes[NEWLINE]agent:  See an explanation of ' Standard ' driving record abstracts [ 2 ] issued by the New York DMV, and a Description of Abstract of Driving Record PDF [ 3 ] DS-242.1, which also shows a sample abstract[NEWLINE]agent:  If i need a record of all information DMV has[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do the standard driver registers have?[NEWLINE]agent: Standard driver records contain information related to your record for the past few years[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the motor vehicle manufacturers? Is the knowledge shared by the DMV still used by automobile manufacturers?[NEWLINE]agent: Yes and it is a good example how the sharing programs play a critical role in improving public safety and make our life more convenient.[NEWLINE][BOUNDARY][NEWLINE]user: What else the benefits of the shared information?[NEWLINE]agent: Bus companies could check their bus drivers and confirm their ability to safely drive the school bus. Employers could check their workers records to be aware of anything suspicious that might cause safety problems and there are many more examples on how the shared information benefits our daily life.[NEWLINE]agent: Without the shared information, traffic safety and commerce would also be impacted negatively.[NEWLINE]user: I never thought that it can also have impact on commerce.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could I access the data for DPPA purposes?[NEWLINE]agent: Yes you may access it through pay - per - search service for a legitimate DPPA purposes. However, you must also sign an agreement identifying that the purpose is permissible under the DPPA.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when an insurance company could not use the shared information programs?"}
{"id": "superseg_train_5832", "dialogue": "user: I need to get a hold of my driving record for a job[NEWLINE]agent: Would you like to know more about a standard driving record?[NEWLINE]user: no, I want my driving record..[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a Lifetime driving record and do you need more information about it?[NEWLINE]user: no, just need the standard record for a new job[NEWLINE][BOUNDARY][NEWLINE]agent: Will you need to know more about a CDL driving record?[NEWLINE]user: no, you're a chat bot right....I need my driving record for a job!!![NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about getting your standard driving record online?[NEWLINE]user: yes[NEWLINE]agent: You can safe and print a PDF version of your Standard driving record through MyDMV. You will have 5 days after your order to download it and the fee is $7.[NEWLINE]agent: Would you like to create a MyDMV account?[NEWLINE]user: yes, if I will need it[NEWLINE]agent: To create an account you will need your most recent New York State driver license, permit, or non-driver ID[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if there would be a change in the class or privileges of my NY state driver license?[NEWLINE]agent: the information will include the class/privilege the driver holds or has held and the effective date for each class/privilege[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about driving record. Will a summary I order online be the same as the one I get from a DMV office?"}
{"id": "superseg_train_5833", "dialogue": "user: I need information on how to get my driving record abstract.[NEWLINE]agent: I can help you with that. Are you aware of what your driving record abstract entails?[NEWLINE]user: I know a little about it, but I could definitely use more information.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how the abstract differs from your lifetime driving record?[NEWLINE]user: No, I do not.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you inquiring about a CDL driving record abstract?[NEWLINE]user: Yes, that's what I need.[NEWLINE]agent: You can order your CDL driving record abstract online. You can also ask your employer to order them through the License Event Notification Service.[NEWLINE][BOUNDARY][NEWLINE]user: What if my driving history is not correct?[NEWLINE]agent: If you feel the information is not correct you would have to purchase your driver record and send it to the insurance company before they could issue you with a quote. This practice would slow down the process and probably be very inconvenient.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get this information in person? If I visited your offices could I get this information immediately?[NEWLINE]agent: Yes, that is possible. You can visit the office and request the information at the counter. Anyone can visit the office and purchase a driver license record so long as the requestor provide sufficient identification and can identify one and only one record that is required.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Hazardous Materials Driver?"}
{"id": "superseg_train_5834", "dialogue": "user: I have questions about getting my driver record abstract.[NEWLINE]agent: I can help you with that. Do you need help with understanding what a driver record abstract is?[NEWLINE]user: Yes.[NEWLINE]agent: You can find an explanation of Standard driving record abstracts issued by NY DMV on our website. Here you will also find a sample abstract.[NEWLINE]user: What if I need a record of all information that DMV has?[NEWLINE]agent: To obtain a full record, you will need your lifetime driving record.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more information about this topic?[NEWLINE]agent: You can go to our website and search under DMV Records for more information.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? In relation to LENS access. What's the best way to switch users?[NEWLINE]agent: if someone is taking on another user s duties. does this apply to you?"}
{"id": "superseg_train_5835", "dialogue": "user: How could I go about opening a public emissions station?[NEWLINE]agent: Do you know what is important when you want to open an inspection station?[NEWLINE]user: Yes, I have been reading up on opening public emissions station.[NEWLINE]agent: Do you actually want to apply to have an official public emissions inspection station?[NEWLINE]user: Yes, I really would like to open an inspection station.[NEWLINE]agent: Then you may be subject to Public Emissions Inspection State Cap and you should read the information about it before you apply.[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking when the diesel emissions inspection will take place? I'd like to know where the diesel inspection takes place?[NEWLINE]agent: Any diesel inspection station can do this. It happens at the annual safety inspection.[NEWLINE][BOUNDARY][NEWLINE]user: So if I have an expired inspection certificate, what do I do?[NEWLINE]agent: Is the vehicle outside the DEMA?[NEWLINE]user: Yes, it is.[NEWLINE]agent: You can go to the DMV to apply for a VS-1078 which is a Temporary Waiver. It needs to be displayed on the vehicle next to the original safety certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What about if I want to become an inspection station? What would I need?[NEWLINE]agent: You need a DMV approved smokemeter. For more information, you should call 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: What are the criteria for if the vehicle needs a OBDII inspection versus the emissions inspection?"}
{"id": "superseg_train_5836", "dialogue": "user: can you give me details of Computerized Vehicle Inspection System[NEWLINE]agent: Only stations that inspect group 1a vehicles are required to have a CVIS.[NEWLINE]agent: Do you want to sign the station agreement and request equipment?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Official inspection station sign[NEWLINE]agent:  DMV does not provide official inspection station signs. You may purchase these signs from various sign shops and automotive supply stores. Your sign requirements will differ based on the types of vehicles you will be inspecting[NEWLINE][BOUNDARY][NEWLINE]user: Ok, That's sounds good to me. During this process, what will happen if I don't like the offer they make me?[NEWLINE]agent: In that case a hearing must be held.[NEWLINE]user: The hearing will be related to the safety?[NEWLINE]agent: That's correct. You can have the opportunity to get a hearing waiver to admit the charges and pay a monetary penalty or accept a suspension.[NEWLINE]user: If I do that i still have to go to the hearing?[NEWLINE]agent: No, you won't required the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: But, then I will still need to get certificated by the NY DMV?"}
{"id": "superseg_train_5837", "dialogue": "user: hello I need information about on-site research[NEWLINE]agent: good to know When the AFI Automotive Facility Inspector arrives to inspect your facility[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my business name proof?[NEWLINE]agent: If you don't have your business name proof yet, don't submit an application with the DMV yet! s     Corporations and LLC: You must send a copy of your State Department filing receipt.[NEWLINE][BOUNDARY][NEWLINE]user: and how is the process by mail[NEWLINE]agent: Send your completed application, a copy of your Sales Tax Certificate of Authority and all fees to[NEWLINE][BOUNDARY][NEWLINE]user: and what should i bring?[NEWLINE]agent: You must send a copy of your State Department filing receipt.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding the State Department filing, where should I start if I want to register my auto body shop?[NEWLINE]agent: You can start by consulting the DMV Commissioner's Motor Vehicle Repair & Body Shop Regulations, and you can download and read the Repair & Body Shop business requirements[NEWLINE][BOUNDARY][NEWLINE]user: If you have any knowledge of this (CVIS)? What about those who would check the vehicles?[NEWLINE]agent: Only stations that inspect Group 1a vehicles must have a CVIS. Opus Inspection is the current vendor supplying the equipment to New York State inspection stations.[NEWLINE]agent: Where can i get more information?"}
{"id": "superseg_train_5838", "dialogue": "user: can you give me details of Computerized Vehicle Inspection System[NEWLINE]agent: Only stations that inspect group 1a vehicles are required to have a CVIS. Opus Inspection is the current vendor providing the equipment to New York State inspection stations.[NEWLINE]agent: Do you want to sign the station agreement and request equipment?[NEWLINE]user: To sign the station agreement and order equipment visit www.nyvip.org  For additional information Opus Inspection can be reached at 866 623 - 8378.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Inspection[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare a complaint against their company?[NEWLINE]agent: Keep a copy of all important paperwork in an easy-to-access location[NEWLINE][BOUNDARY][NEWLINE]user: what could happen if we go to a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: but before that we can try to resolve this right?"}
{"id": "superseg_train_5839", "dialogue": "user: I'm thinking into opening a emissions station and like to get some guidance?[NEWLINE]agent: Very good. But before proceeding, you must know that you may be subject to the Public Emissions Inspection State Cap. Did you were aware of that?[NEWLINE]user: No, i didn't.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how to apply then?[NEWLINE]user: Yes, i would like to know that.[NEWLINE]agent: Excellent. To apply, you must submit an Original Facility Application, so you can proof that you have permission to use the property at the business location. Second, a notarized statement from property owner.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about the investigation process, after the investigation, what comes next?[NEWLINE]agent: This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.[NEWLINE]user: They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?[NEWLINE]agent: If you reject their offer, a hearing must be held.[NEWLINE][BOUNDARY][NEWLINE]user: What does the hearing process entail?"}
{"id": "superseg_train_5840", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: No, i'm not scheduled for that, but wanted to know in any case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k. Another question, DMV doesn't provides any station signs, right?[NEWLINE]agent: That's right. You can use sign shops and automotive supply stores to purchase those signs required for your station. Be aware that your signs requirements may vary depending on waht types of vehicles you will be inspecting.[NEWLINE][BOUNDARY][NEWLINE]user: What is necessary to become a licensed inspection station? Where can i find information regarding this[NEWLINE]agent: You can find that information in the DMV Commissioner s Motor Vehicle Inspection Regulations pdf. There all your questions should be answered. In case you don't understand something, you can always write again here.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I heard that you don't do that, but i wanted to know it for sure. Now another topic. Does my station needs to be equipped with a computerized inspection system?[NEWLINE]agent: Not necessarily. The Computerized Vehicle Inspection System is just required in case you are going to inspect vehicles from the group 1a.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding opening a body shop or repair shop, what are the first steps to registration?[NEWLINE]agent: You can start by consulting the DMV Commissioner's Motor Vehicle Repair & Body Shop Regulations, and you can download and read the Repair & Body Shop business requirements[NEWLINE][BOUNDARY][NEWLINE]user: good to know, do you know someone who has recently registered a body shop and auto repair shop? can I get information online?[NEWLINE]agent: The search should be under the \"Inspection\" topic.[NEWLINE][BOUNDARY][NEWLINE]user: If i get approval after the inspector visit, What will happens next?"}
{"id": "superseg_train_5841", "dialogue": "user: Hello, i want to open an inspection station.[NEWLINE]agent: Sure, but first you must know that Opus is the current vendor providing the equipemnt to New York inspection stations.[NEWLINE]agent: Do you know how to sign the station agreement? That is necessary to open an inspection station[NEWLINE]user: Yes, visiting the nyvip website[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But i actually don't know how to sign it, only that it is on the website, could you help me please?[NEWLINE]agent: Oh, sure, you can find these signs in various sign shops and automotive supply stores.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what I need to have or buy to become a Diesel Emissions Inspection Station?[NEWLINE]agent: You would need to purchase a smokemeter that is approved by the DMV.[NEWLINE]user: Then I could perform inspections?[NEWLINE]agent: As long as you are licensed for that specific type of vehicle.[NEWLINE]user: Do I need to submit proof that I bought the smokemeter?[NEWLINE]agent: Yes, you would mail in a copy of your paid invoice.[NEWLINE][BOUNDARY][NEWLINE]user: My emissions certificate expired. What do I need to do?[NEWLINE]agent: Do you have an existing certificate on the vehicle?[NEWLINE]user: Yes, and it is expired.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle is over 8,500 pounds. Do I need to have it inspected annually?"}
{"id": "superseg_train_5842", "dialogue": "user: How would I update my vehicle registration and title?[NEWLINE]agent: Do you need to update your name on your vehicle registration and title?[NEWLINE]user: Yes, I have to change my name.[NEWLINE]agent: Would this be to update your legal name?[NEWLINE]user: Not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me when I get my new registration and title how much it will be?[NEWLINE]agent: If you have a 10 year non driver ID and are 62 age or older and a recipient of SSI there is no fee.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I will provide the same completed form of my vehicle registration to the DMV office just like what I send by mail?[NEWLINE]agent: Yes, bring a completed Vehicle Registration/Title Application or Application for Title[NEWLINE][BOUNDARY][NEWLINE]user: Thank you very much tomorrow I will be here with the vehicle registration as you ask me What happens if the driver's license is commercial CDL can you also subscribe?[NEWLINE]agent: of course can also subscribe to receive email and / or text reminders about the status of their medical certifications[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my address?[NEWLINE]agent: Do you need information about changing your mailing or residence addresses on DMV records or documents?"}
{"id": "superseg_train_5843", "dialogue": "user: I want to change my ID so it shows my new married name[NEWLINE]agent: Okay, you must visit your local DMV office and bring proof of the change[NEWLINE][BOUNDARY][NEWLINE]user: I also have an ID that might not be real or whatever you call it even though you issued it to me, so what should I do so I'm ready when I want to travel?[NEWLINE]agent: You should come to the DMV and get an Enhanced or REAL ID[NEWLINE]user: what do I need to bring with me to get the new ID?[NEWLINE]agent: We have a guide you can use to make sure you have to correct proofs of identification you need.[NEWLINE]user: One more thing, to change my address on my driver's license, permit, identification or registration, can I do it online or should I go to a DMV office?[NEWLINE]agent: To change the address on your non-driver license, permit, ID and / or registration, you will need your New York State ID number and document number.[NEWLINE]user: What happens if I lost my document?[NEWLINE]agent: you must wait for it to arrive before you can create a MyDMV account[NEWLINE][BOUNDARY][NEWLINE]user: and will I need to request new documents with my new address?"}
{"id": "superseg_train_5844", "dialogue": "user: hello I need information about Driver's License, Permit or Non-Driver Identification[NEWLINE]agent: You must visit your local DMV office and bring proof of the change.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change gender?[NEWLINE]agent: Did you have a gender change or are you transgender?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what if it's not time to renew?[NEWLINE]agent: Take to a DMV office     a completed Permit Application, Driver's License or Driverless Identification Card PDF MV-44[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering if a proof for trailers was required for Model Years 1973 or newer with an unladen weight of 1,000 lbs. or more?[NEWLINE]agent: either the NY State Certificate of Title and it must be the original or a certified copy,or  acceptable proof of ownership from another state[NEWLINE][BOUNDARY][NEWLINE]user: I almost forgot to inquire about the Permit Application. What address should I send it to if I plan to do this by mail?[NEWLINE]agent: The address that you will need to send your documents and payment to is the NYS DMV Title Services Department of Motor Vehicles, 6 Empire State Plaza, Albany, NY 12228-0331.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the registration and title of the vehicle, how can I change the name of the title?[NEWLINE]agent: do you want to update your legal name?[NEWLINE]user: Yes"}
{"id": "superseg_train_5845", "dialogue": "user: can you give me details of Vehicle registration and title[NEWLINE]agent: do you want to change your name?[NEWLINE]user: yes[NEWLINE]agent: do you want to update your legal name?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how are the fees?[NEWLINE]agent: There is no fee to change your name on your registration documents and title certificate[NEWLINE][BOUNDARY][NEWLINE]user: Another question regarding can dealers find information. What resources are available to dealers for filing or removing liens?[NEWLINE]agent: See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: How can I correct an error in the registration of my title? Should I go to the DMV offices or can I do it online?[NEWLINE]agent: use the Ask DMV a Question service to request a correction.s   [99] We may be able to correct it without you coming a DMV office. There is no fee for a correction[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a question about the Subscription Page. What will I do if I don't want to receive any more emails from the Dmv?"}
{"id": "superseg_train_5846", "dialogue": "user: how is the Vehicle registration and title[NEWLINE]agent: you want to change the name[NEWLINE]user: yes[NEWLINE]agent: you want To update your legal name[NEWLINE]user: yes[NEWLINE]agent: bring these items to your local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to local dmv. What if I no longer have that document?[NEWLINE]agent: Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, then let's say I'm heading to a DMV office to change my address. What should I bring along?[NEWLINE]agent: You should bring a completed Address Change (MV-232) form with you.[NEWLINE][BOUNDARY][NEWLINE]user: What else should I know when I change my address for a vehicle registration?"}
{"id": "superseg_train_5847", "dialogue": "user: Hi! I'm in a commercial process with a vehicle, I have some doubts about the registration process.[NEWLINE]agent: O.k., no problem. Are you looking information about how to change the legal name of the owner of the vehicle?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: In this case you wish to update the name your legal name?[NEWLINE]user: Yes, related to the status of the vehicle.[NEWLINE]agent: O.k., great. You'll just need to bring some documents to your local dmv office.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about my license. What else should I consider if I'm changing my address?[NEWLINE]agent: You can write your new address on the back of your driver license, non-driver ID card or learner permit, and on the front of the registration document carefully draw lines through the old address. Do not write the new address on a title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What if I rather want to replace my documents for up-to-date ones?[NEWLINE]agent: In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.[NEWLINE]user: Can I also change my address by mail?"}
{"id": "superseg_train_5848", "dialogue": "user: Hello, I would like to learn more about vehicle registration. Can you answer a few questions for me, please?[NEWLINE]agent: Of course. Do you want to change your legal name?[NEWLINE]user: Yes, I plan to.[NEWLINE]agent: Would you like to know what you need to do to update your legal name then?[NEWLINE]user: No, I'm familiar with that procedure.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fee for a non-driver ID card?[NEWLINE]agent: Such a card would cost $ 5.00.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about Deceased owner. What if the proprietor passes away? How did the transfer go?[NEWLINE]agent: In case the owner is deceased, the Estates, Powers & Trust Law of New York State takes care of providing for the transfer but only through the property distribution of an estate set up by a Surrogate Court. The surviving Spouse, minor shield or next kin can't assume the ownership automatically.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on how to change my address?[NEWLINE]agent: Yes, simply read the \"change address\" section on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question, you have a website for DMV, that's where I may look for any reminder from you?"}
{"id": "superseg_train_5849", "dialogue": "user: I need to update some info on my ID[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change[NEWLINE][BOUNDARY][NEWLINE]user: what is the new ID that I heard about? they said you needed the new ID to travel[NEWLINE]agent: If you plan on traveling we recommend you come to the DMV now to get an Enhanced or REAL ID.  We also have more information if you want to learn more about Enhanced or REAL ID[NEWLINE][BOUNDARY][NEWLINE]user: can I change my last name to my husband's last name? we are gay partners[NEWLINE]agent: Regardless of the genders of you and your spouse, if your marriage certificate shows both your spouse's surname and your former surname you may change your surname to your spouse 's surname.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the various addresses on licenses and registrations? What else should I think about if I'm relocating?[NEWLINE]agent: You can write your new address on the back of your driver license, non-driver ID card or learner permit, and on the front of the registration document carefully draw lines through the old address. Do not write the new address on a title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What if I rather want to replace my documents for up-to-date ones?[NEWLINE]agent: In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.[NEWLINE]user: Can I also change my address by mail?"}
{"id": "superseg_train_5850", "dialogue": "user: want to change the info on a title[NEWLINE]agent: Do you want to change the name on a title?[NEWLINE]user: yes[NEWLINE]agent: Do you want to update your legal name?[NEWLINE]user: no, I'll update later[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I change my gender?[NEWLINE]agent: You have to visit your local DMV office and bring proof of the change.[NEWLINE]agent: Have you had a gender change?[NEWLINE]user: yes[NEWLINE]agent: You will need a completed Vehicle Registration/Title Application, your registration and title, and proof of a gender change to make changes to your DMV information.[NEWLINE][BOUNDARY][NEWLINE]user: I have never had or will have a gender change. Where can dealers find information on filing or disposing of a lien?[NEWLINE]agent: See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if is it possible to sign up if the driver's license is a commercial CDL?"}
{"id": "superseg_train_5851", "dialogue": "user: What are the requirements to become a driving school instructor?[NEWLINE]agent:  First, you must be employed by a driving school licensed by DMV. You must also meet several requirements identified in Commissioner s Regulations, including[NEWLINE]agent: you want to teach the Pre - licensing Course[NEWLINE]user: yes[NEWLINE]agent: you successfully complete a 30-hour Teaching Techniques and Methodology course a college - level course and have at least one year experience as a behind - the - wheel certified driving school instructor[NEWLINE]user: ok I want to present that proof[NEWLINE]agent: you must first know all the requirements[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the other requirements[NEWLINE]agent: you must first be employed by a licensed driving school.[NEWLINE][BOUNDARY][NEWLINE]user:  If a customer or DMV employee asks to see the certificate?[NEWLINE]agent: you must be able to present it.[NEWLINE]user: what should i include in the application[NEWLINE]agent:  you must include a certified copy of your driving record from the state agency that issued your license[NEWLINE][BOUNDARY][NEWLINE]user: you can from a state other than New York"}
{"id": "superseg_train_5852", "dialogue": "user: How to Become a Driving Instructor What tests do I have to pass?[NEWLINE]agent:  The is similar to the vision test you must pass to qualify for, or renew, your driver s license. You can take the vision test at DMV, or you can have your eye doctor or physician conduct this test and complete the Vision Test Report form MV-619[NEWLINE]agent: did you not pass this test?[NEWLINE]user: yes[NEWLINE]agent: you will have to submit a new application including photos and $ 10 fee[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of About Your Driving School Instructor Certificate[NEWLINE]agent: you pass all tests?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have a valid driver's license to operate in New York State?[NEWLINE]agent: yes, that has been valid for at least 2 years preceding application in the class of vehicle that the instructor intends to teach in[NEWLINE][BOUNDARY][NEWLINE]user: If a customer or DMV employee asks to see the certificate[NEWLINE]agent:  you must be able to present it[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to complete for the instructor certificate?"}
{"id": "superseg_train_5853", "dialogue": "user: How do I become certified as a driving school instructor?[NEWLINE]agent: Do you want to become an instructor at a driving school?[NEWLINE]user: yes[NEWLINE]agent: you must first be employed by a licensed driving school[NEWLINE]user: If my driver's license is issued from a state other than New York?[NEWLINE]agent:  you must include with your application a certified copy of your driving record from the state agency that issued your license.[NEWLINE]user: Do you know if there are any other requirements that must be met. What happens if my license expires?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?"}
{"id": "superseg_train_5854", "dialogue": "user: I would like more information about the Driving School Instructor Certificate, can you tell me more about it please?[NEWLINE]agent: I can tell you more about it. Could you tell me if you have passed all the tests required for this certificate?[NEWLINE]user: Yes I have.[NEWLINE]agent: As you have passed all the tests the Bureau of Driver Training Programs will issue you with a Driving School Instructor Certificate (MV-524). The certificate will be mailed to the driving school where you are employed.[NEWLINE][BOUNDARY][NEWLINE]user: I am looking to change my career and would like to qualify to become a certified driving school instructor, how do I go about becoming an instructor?[NEWLINE]agent: To become a driving school instructor you will first have to find employment at a licensed driving school. Once you are employed by a driving school you will have to complete an Application for Driving School Instructor Certificate (4). When completing the application be sure to answer all questions and provide any explanations/information needed.[NEWLINE]user: Can you tell me if it is possible to work as a driving school instructor even if my license expires?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?"}
{"id": "superseg_train_5855", "dialogue": "user: I need information from my driving school instructor certificate[NEWLINE]agent: passed all tests?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user:  If a customer or DMV employee asks to see the certificate?[NEWLINE]agent: you must be able to present it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Instruction behind the wheel in vehicles[NEWLINE]agent: carsstruckssbuses[NEWLINE][BOUNDARY][NEWLINE]user: if i driver license was issued from a state other than New York[NEWLINE]agent: you must include a certified copy of your driving record from the state agency that issued your license[NEWLINE]user: what is the fee for an additional certificate?"}
{"id": "superseg_train_5856", "dialogue": "user: I want to become a driving school instructor and I have questions about the Driving School Instructor Certificate.[NEWLINE]agent: Have you passed all the required tests?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Great. You will be issued a Driving School Instructor Certificate MV-524 by the Bureau of Driver Training Programs. Your certificate will be mailed to the driving school where you work.[NEWLINE][BOUNDARY][NEWLINE]user: Do you need to be hired at a driving school, before you can complete the Application for Driving School Instructor Certificate?[NEWLINE]agent: Yes. You will need to be employed at a licensed driving school.[NEWLINE]user: One more question. I have a driving school business. What happens if my license runs out?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?"}
{"id": "superseg_train_5857", "dialogue": "user: I need help with driving school instructor certificate matters[NEWLINE]agent: Have you passed all tests?[NEWLINE]user: yes, so what happens next[NEWLINE]agent: The Bureau of Driver Training Programs will issue a Driving School Instructor Certificate and mail it to the driving school where you are employed.[NEWLINE][BOUNDARY][NEWLINE]user: does everyone have to pass those same tests?[NEWLINE]agent: Yes, you must pass the vision test, road sign test, written test, and the driving school instructor driving test[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Now, let's talk about the driving school license.  Is there any case if my license expires?[NEWLINE]agent: You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates, account to DMV s online road test appointment scheduling system, and authorization to order Pre - Licensing Course Completion Certificates will be terminated[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to include anything else?[NEWLINE]agent: You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6[NEWLINE][BOUNDARY][NEWLINE]user: Can I continue my course whilst waiting for the renewal?"}
{"id": "superseg_train_5858", "dialogue": "user: Can you tell me about my driving school instructor certificate?[NEWLINE]agent: Did you pass all tests?[NEWLINE]user: Yes, I passed all my tests.[NEWLINE]agent: Then the Bureau of Driver Training Programs will issue a Driving School Instructor Certificate MV-524 and mail it to the driving school where you are employed.[NEWLINE]user: Do I need to show a customer or DMV employee my certificate if they ask for it?[NEWLINE]agent: Yes, you must have your certificate on hand to show them.[NEWLINE][BOUNDARY][NEWLINE]user: But I have a special circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case? I would like to have an appeal with the VA but I don't know how to do it[NEWLINE]agent: You must also submit a Signature Authorization List - Pre - Licensing Course if your school provides the Pre-licensing Course.[NEWLINE][BOUNDARY][NEWLINE]user: What if my Driving School License is already expired? Can I still renew or will I get into trouble?[NEWLINE]agent: The license can be renewed up to 6 months after the previous license expires BUT operating the school without a new License will be an infraction that could result in a $1000 fine and/or future denial of a Driving School license.[NEWLINE][BOUNDARY][NEWLINE]user: Does my signature Authorization List need to be submitted?"}
{"id": "superseg_train_5859", "dialogue": "user: Hi, can you tell me what is a coupon ID number for the Snowmobile Club of the New York State Snowmobile Association (NYSSA)?[NEWLINE]agent: Are you a member of a NYSSA snowmobile club?[NEWLINE]user: do not[NEWLINE]agent: Do you have current proof from NYSSA?[NEWLINE]user: Yes[NEWLINE]agent: If you have current proof from NYSSA, enter the proof ID number in the box provided.[NEWLINE]user: If the vehicle's registration is in my name, where will the replacement certificate be sent?[NEWLINE]agent: The re[placement is mailed to the address that is held on file for you. If you wish to amend this address, please do this online before replacing your title certificate[NEWLINE][BOUNDARY][NEWLINE]user: I need further information about replacing a title certificate only"}
{"id": "superseg_train_5860", "dialogue": "user: Hi! I am not a New York State resident. How can I get a temporary snowmobile record right away?[NEWLINE]agent: Is your snowmobile registered in its home state?[NEWLINE]user: Yes[NEWLINE]agent: If your snowmobile is registered in your home state, you can use NY State's online registration for out-of-state snowmobiles to get a 15-day temporary registration to NY State and operate your snowmobile here immediately. If you have previously registered your snowmobile in New York, you can renew your registration. We will mail your regular registration to you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about renewing registrations. If I am qualified for a 'no charge' registration, how do I go about registering?[NEWLINE]agent: You will need to renew at a DMV office and you will need to bring documentation to prove you are eligible for exempt status.[NEWLINE]user: will there be a problem if I have a new name? can I still do it online or do I have to walk in to a DMV with proof?[NEWLINE]agent: You can still renew online but the new document will display your previous name. You won't be able to change your name during the online transaction, but we can give you information on how to change your name on a registration or title.[NEWLINE]agent: Did you know you will receive a temporary registration while you wait for your new registration documents to arrive in the mail?[NEWLINE]user: yes[NEWLINE]user: so I can't register online while I have an exempt registration fee?"}
{"id": "superseg_train_5861", "dialogue": "user: Winter's coming around and I'd like to register my new snowmobile. Why can't I enter my address on the web form?[NEWLINE]agent: There is a limit of 20 characters for the street address and 14 characters for the city in our snowmobile registration system.[NEWLINE]agent: Is your your street address or city name is too long?[NEWLINE]user: Yes.[NEWLINE]agent: You can shorten it by using numbers digits instead of words for the house number.[NEWLINE][BOUNDARY][NEWLINE]user: is there a list of what I will need to register my snowmobile?[NEWLINE]agent: Yes, I can give you a link that will help you out[NEWLINE][BOUNDARY][NEWLINE]user: That might work. Also why is my name shortened on my registration?[NEWLINE]agent: Due to the limited space in the DMV registration system, your name may be shortened to fit on the document but it remains valid with the shorter name.[NEWLINE]user: It's good, could you also give me more information about possible damage to the vehicle by floods?[NEWLINE]agent: IF you're buying, you can go online and check the National Crime Bureau database and see if a vehicle has flood damage. You must be aware that you need the Vehicle Identification Number to do that.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with temporary snowmobile registration? What detail about my snowmobile do I need to include in addition to the normal documentation?[NEWLINE]agent: Basic information includes model year, make or brand and color.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have a current driver's license can I use another document as proof of who I am?[NEWLINE]agent: Yes you must provide other kinds of proof.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information about this topic?"}
{"id": "superseg_train_5862", "dialogue": "user: Hello there, I came here looking for information on how to register a snowmobile. Can you answer a few questions about that?[NEWLINE]agent: Of course. Be advised that the snowmobile registration system only allows for 20 characters for the street address and 14 characters for the city.[NEWLINE]agent: Is your street address or city name too long to fit in the field?[NEWLINE]user: Yes, I had some issues with that.[NEWLINE]agent: In that case please follow our guidelines until the information fits within the field. First, use numbers (digits) instead of words for the house number.[NEWLINE][BOUNDARY][NEWLINE]user: I am not a New York State resident. How can I get a temporary snowmobile registration immediately?[NEWLINE]agent: You must havesyour out - of - state driver license / ID numbersyour Social Security Number[NEWLINE][BOUNDARY][NEWLINE]user: What about abbreviations? If I can abbreviate my street name, should I do that?[NEWLINE]agent: Yes, use an accepted abbreviation. You can abbreviate or omit the street type.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on Proof of ownership. There will be need anything like a proof of ownership fr the car?[NEWLINE]agent: Yes, you will need it. The the proof of ownership is needed to register and tittle a vehicle in the new york state, so you need to get it at the purchase.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. To register a snowmobile, what topic can you suggest?[NEWLINE]agent: Registration.[NEWLINE][BOUNDARY][NEWLINE]user: Do spaces count as a character?[NEWLINE]agent: Yes, spaces count as a character.[NEWLINE][BOUNDARY][NEWLINE]user: I thought so. And what if I don't have any of the required documents to register a vehicle?"}
{"id": "superseg_train_5863", "dialogue": "user: how Register a snowmobile?[NEWLINE]agent: wants Register a snowmobile?[NEWLINE]user: yes[NEWLINE]agent: If i are a member of a NYSSA snowmobile club?[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about NYSSA snowmobile club. I don't know the correct amount to put in the check to renew, how do I do it?[NEWLINE]agent: As I said earlier, send a check made payable to the 'Commissioner of Motor Vehicles', but do not write the amount.[NEWLINE][BOUNDARY][NEWLINE]user: and how do I renew if My registration is about to expire?[NEWLINE]agent: It is very easy. You can renew online up to one year after the expiration date. You can download and print a temporary registration that is valid for 10 days on the day you renew.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I do if my address is not the same as when I gave the data?[NEWLINE]agent: Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.[NEWLINE]agent: I already submitted an application to the US Postal Service. UU?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and can I renew an online registration?"}
{"id": "superseg_train_5864", "dialogue": "user: I'm looking to register my snowmobile and need some help with understand what a NYSSA Snowmobile Club voucher ID number is.[NEWLINE]agent: Are you a current member of the NYSSA snowmobile club?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Do you have a current NYSSA voucher?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. You can enter the voucher ID number in the box provided on your registration form.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find more information on this topic?[NEWLINE]agent: You can get more information on our website under Registration.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about the AVT, do I need a driver's license to drive this?[NEWLINE]agent: You do not need a driver license to drive an ATV, but restrictions apply to ATV drivers under the age of 16. Children 10 to 15 years of age can drive an ATV only.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Still, I need to visit the DMV. Can you give me a list of documents I need for the DMV?"}
{"id": "superseg_train_5865", "dialogue": "user: my address doesn't fit on the registration page for out of state snowmobiles so I can't continue[NEWLINE]agent: The system only allows for 20 characters for the street address[NEWLINE]agent: Is the street address or city name is too long to fit in the field?[NEWLINE]user: yes the address is[NEWLINE]agent: You can follow our guidelines in the order I give to you until the information fits. Start by using numbers instead of words for the house number.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question for Proof of Ownership, are Proofs of Ownership needed to register and title for different types of vehicles?[NEWLINE]agent: Yes, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles for example cars, trailers, boats, snowmobiles, manufactured homes.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding entering my full address in the New York State Registry for Out-of-State Snowmobile Transactions, can I use abbreviations in the address?[NEWLINE]agent: If the street name is a word which has an accepted abbreviation use that abbreviation.  You can also abbreviate the street type or just leave it out.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to bring the dealer's bill of sale to show that I paid the NY State sales tax?[NEWLINE]agent: If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on NY State Registration, what is an accepted abbreviation?[NEWLINE]agent: The name of a state for example[NEWLINE][BOUNDARY][NEWLINE]user: will do that, also why is my name shortened on my registration?[NEWLINE]agent: Due to limited space in the DMV registration system, your name may be shortened to fit on the document. The document is valid with the shorter name.[NEWLINE][BOUNDARY][NEWLINE]user: is there a list of what I will need to register my snowmobile?"}
{"id": "superseg_train_5866", "dialogue": "user: I'm not from New York and I need help getting a temporary snowmobile registration.[NEWLINE]agent: Has your snowmobile been registered in your home state?[NEWLINE]user: Yes, it is.[NEWLINE]agent: Great. You can get a temporary 15 day New York State registration to operate your snowmobile here immediately, by using the New York State Registration Out of State Snowmobiles online service.[NEWLINE][BOUNDARY][NEWLINE]user: I live outside of New York and I'm exempt from the vehicle use tax in my county, How do I pay my fees?[NEWLINE]agent: You must complete the form UT-11C if you are living outside New Yor City.[NEWLINE]user: I am from New York and I want to register my vehicle. Do I have to pay any taxes? If so, where should I go?[NEWLINE]agent: Yes, you must pay a vehicle use tax when they register a commercial vehicle, To pay your vehicle taxes, you must go to the nearest DMV office or your preferred one.[NEWLINE]user: I'm a little lost, I don't know anything about paying my vehicle taxes or where to go."}
{"id": "superseg_train_5867", "dialogue": "user: What happens if I don t pay a toll?[NEWLINE]agent:  If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations, all committed within 5 years, or fail to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or fail to have them dismissed or transferred[NEWLINE]user: ok it is my case[NEWLINE]agent:  the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension.[NEWLINE]user: I'll agree to pay the charges outstanding. What is the situation if I am planning to leave the state soon? Are there specific steps that I should take, and if so, what are they?[NEWLINE]agent: Well, you need to know that States communicate with each other, so if you leave the state without notifying DMV will be aware of that. Before leaving the state, make sure to resolve any unaswered tickets, suspensions or revocations. You also have to surrender your license(s) plate(s) to NYS when you get to the new state.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. I suppose I have to get a new car insurance in the new state. What happens if by accident I let the insurance lapse?[NEWLINE]agent: DMV will suspend your registration and license.[NEWLINE]user: Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case?"}
{"id": "superseg_train_5868", "dialogue": "user: Hello, I have a hearing tomorrow. Should I appear for the hearing?[NEWLINE]agent: Do you know what the Notice of Suspension of Registration indicates?[NEWLINE]user: I would like to know[NEWLINE]agent: As indicated in the Notice of Suspension of Registration, you can request an in-person hearing with the DMV or you can request a hearing by affidavit, this is a paper hearing. The Notice of Suspension of Registration provides instructions on how to file the affidavit with the DMV.[NEWLINE]user: Please, could you give me more information to understand the cost of the traffic points?[NEWLINE]agent: the charge you get from DMV is based on how many points you have accumulated.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the documentation I should bring when going to a DMV office.[NEWLINE]agent: Since many of our customers tend to forget some document or requirement for their transactions, we recommend that you go first to our website to see if you can do your transaction online, that way you can avoid any hassle from going to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: Would there be a problem if I leave the state without notifying DMV?"}
{"id": "superseg_train_5869", "dialogue": "user: Hello there. I have several questions for you, all related to toll payment.[NEWLINE]agent: Have you failed to pay a toll?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: In that case the NYS Department of Motor Vehicles, \"DMV\" may send you a Notice of Registration Suspension. The notice will advise you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred, the suspension will not take effect.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information in the notice. Can you tell more about the traffic points and their cost?[NEWLINE]agent: Yes. This is the system DM uses to keep a record of dangerous drivers. The cost of the DMV charge, that it's a separate charge from the DRA, depends on the total points you accumulate.[NEWLINE][BOUNDARY][NEWLINE]user: It's always a hassle to bring all the required documents to the DMV Office. Please tell me an alternative.[NEWLINE]agent: This happens quite often with our customers when they don't bring some of the necessary documents or requirements to complete their transactions. The best you can do is to check our website to see if you can do your transaction online so you don't have to go to the DMV Office.[NEWLINE][BOUNDARY][NEWLINE]user: In case I have a problem with my insurance and your inquiry letter does not resolve the problem, what would happen."}
{"id": "superseg_train_5870", "dialogue": "user: Hello, I have a question, I have a hearing at the DMV. Should I appear there?[NEWLINE]agent: I request a hearing as indicated in the Notice of Suspension of Registration?[NEWLINE]user: I think I did not request it[NEWLINE]agent: do you have an affidavit?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I dispute a claim that a toll regulation was violated?[NEWLINE]agent: contact the toll authority listed in the Notice of Suspension of Registration.[NEWLINE]user: Where can i get more information?[NEWLINE]agent: Visit the EZPass website for information on how to pay a toll online. Online, you can also check the status of a violation or try to resolve a violation.[NEWLINE]user: and where can i go?"}
{"id": "superseg_train_5871", "dialogue": "user: What happens if I don t pay a toll?[NEWLINE]agent: If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations, all committed within 5 years, or fail to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or fail to have them dismissed or transferred[NEWLINE]user: if the violations occurred in a commercial vehicle, or not have them removed or transferred?[NEWLINE]agent: the NYS Department of Motor Vehicles, \" DMV \" may send you a Notice of Registration Suspension. The notice will advise you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred, the suspension will not take effect[NEWLINE][BOUNDARY][NEWLINE]user: Who issues toll violations?[NEWLINE]agent: A tolling authority, which includes the New York State Thruway Authority, the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey[NEWLINE]user: What happens if I don t pay a toll?[NEWLINE]agent: If you fail to pay tolls, fees or other charges in relation to 3 or more tolling violations[NEWLINE][BOUNDARY][NEWLINE]user:  you request a DMV hearing[NEWLINE]agent: the suspension is placed on hold pending the outcome of the hearing[NEWLINE][BOUNDARY][NEWLINE]user: Must I appear for the hearing?[NEWLINE]agent:  As the Notice of Registration Suspension indicates[NEWLINE]user: Can I request an in-person hearing with the DMV?"}
{"id": "superseg_train_5872", "dialogue": "user: Hello, I would like to know how should I appear for the hearing?[NEWLINE]agent: Do you want to know what the Notice of Suspension of Registration indicates?[NEWLINE]user: do not[NEWLINE]agent: What if I file an affidavit?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: If you file the affidavit, you will not have to appear at a DMV hearing.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I dispute an allegation that you violated a toll regulation?[NEWLINE]agent: To dispute an allegation that you violated a toll regulation or did not pay the toll, fees, or other charges, contact the toll authority listed in the Notice of Suspension of Registration.[NEWLINE]user: How can I respond to a toll authority for non-payment of tolls?[NEWLINE]agent: You can contact the Customer Service Center and speak to a customer service specialist. Each toll authority has a Customer Service Center and can provide you with information about your pending violation.[NEWLINE][BOUNDARY][NEWLINE]user: What happens If you request a hearing with the DMV and your affidavit does not appear or file?[NEWLINE]agent: In that case your registration will be suspended immediately.[NEWLINE]user: Should I appear for the hearing?"}
{"id": "superseg_train_5873", "dialogue": "user: Hi there. I'm looking information, about tolls and tolling.[NEWLINE]agent: Sure. But, please: Do not contact the new york state dmv to dispute whether you violated a toll regulation or failed to pay the toll, fees or other charges.[NEWLINE]agent: Do you want to dispute an allegation against you regarding toll regulations, payment or fees?[NEWLINE]user: Not as far as I know. But I would like to have more information on that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It's possible to this my license get suspended or something?[NEWLINE]agent: Yes. If you made any violation to the toll regulations and you failed to assist to a DMV hearing for this, your registration will be suspended immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, so I should get new car insurance in the new state, and if I accidentally let the insurance lapse, will the DMV suspend my license?[NEWLINE]agent: DMV will suspend your registration and license.[NEWLINE]user: Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case?"}
{"id": "superseg_train_5874", "dialogue": "user: Hello, I have a question. Should I appear for the hearing?[NEWLINE]agent: Do you know what the Notice of Suspension of Registration indicates?[NEWLINE]user: do not[NEWLINE]agent: Do you know what to do if you file the affidavit?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I request a hearing with the DMV?[NEWLINE]agent: If you request a hearing with the DMV, the suspension is put on hold pending the outcome of the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of a DMV hearing?[NEWLINE]agent: The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5 years period, or did not pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or were not discarded or transferred. At the hearing, you can NOT dispute whether you evaded a toll and / or did not pay tolls, fees, or other charges.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if I request a hearing with the DMV and my affidavit does not appear or present?"}
{"id": "superseg_train_5875", "dialogue": "user: Hello, I received a suspension order for an unsatisfied fault related to a car accident, collision or crash. What I need to do?[NEWLINE]agent: Do you want to know how to eliminate a suspension related to an unsatisfied failure?[NEWLINE]user: Yes[NEWLINE]agent: To remove a suspension related to an unsatisfied bug, you must resolve the bug.[NEWLINE][BOUNDARY][NEWLINE]user: If my vehicle is registered here in New York, would it be a problem when I visit another state where I have insurance?[NEWLINE]agent: If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance.[NEWLINE][BOUNDARY][NEWLINE]user:  What if I don't use the vehicle?[NEWLINE]agent: As long as your registration is valid, your insurance will remain in effect.[NEWLINE]user: Does that work for motorcycles too?[NEWLINE]agent: Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.[NEWLINE][BOUNDARY][NEWLINE]user: When do my motorcyle registration expire?"}
{"id": "superseg_train_5876", "dialogue": "user: I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?[NEWLINE]agent: want to remove a suspension related to an unsatisfied bug?[NEWLINE]user: yes[NEWLINE]agent: you must first solve the judgment[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about vehicle registration is out-of-state insurance valid for a New York-registered vehicle?[NEWLINE]agent: I am not sorry to inform you that it is not acceptable[NEWLINE]user: and there is no coverage outside of the state of new york?[NEWLINE]agent: no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry[NEWLINE][BOUNDARY][NEWLINE]user: is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?[NEWLINE]agent: No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license.[NEWLINE]user: and If I choose to replace my New York State insurance coverage with out-of-state insurance..."}
{"id": "superseg_train_5877", "dialogue": "user: Hello I need information about How do I get an unsatisfied judgment against another motorist?[NEWLINE]agent: were in a car accident?[NEWLINE]user: Yes[NEWLINE]agent: must submit a PDF of Affirmation of Support SR-60 and the other documents listed in the SR-60 affirmation[NEWLINE]user: OK good. Now, regarding Online. Okay, that's very helpful. What information do I need to provide in order to provide proof online?[NEWLINE]agent: You will need some documents, for example, you will need the inquiry or suspension order from the dmv.[NEWLINE]user: I'll be able to do the whole process online right?[NEWLINE]agent: Are you interested into take the whole process online?[NEWLINE]user: All I can. But just if is possible. If not, then no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What will happens if my insurance company fails to confirm my information?"}
{"id": "superseg_train_5878", "dialogue": "user: Hello. I'm looking for how can I get through a judgment against a motorist.[NEWLINE]agent: Sure, no problem. Is this judgment because of the result of a vehicle accident, collision or crash?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: Well, on this kind of cases, you will need to file a supporting affirmation sr-60, along with other documents.[NEWLINE][BOUNDARY][NEWLINE]user: Would it be okay if I visit another state where my vehicle is insured, even if it is registered here in New York?[NEWLINE]agent: If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance.[NEWLINE][BOUNDARY][NEWLINE]user:  What if I don't use the vehicle?[NEWLINE]agent: As long as your registration is valid, your insurance will remain in effect.[NEWLINE]user: Does that work for motorcycles too?[NEWLINE]agent: Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.[NEWLINE][BOUNDARY][NEWLINE]user: When do my motorcyle registration expire?"}
{"id": "superseg_train_5879", "dialogue": "user:  I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?[NEWLINE]agent: want to remove a suspension related to an unsatisfied trial?[NEWLINE]user: yes[NEWLINE]agent: you must resolve the judgment[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? Why can't I display evidence of insurance over the phone or at a DMV office?[NEWLINE]agent: Did your insurance company not verify your information?[NEWLINE]user: No, they confirmed my insurance information.[NEWLINE]agent: Do you have a myDMV account?[NEWLINE]user: Yes, I have a MyDMV account.[NEWLINE]agent: That is great, you will be able to order and immediately download your driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to get updated records?"}
{"id": "superseg_train_5880", "dialogue": "user: How is it possible to get an unsatisfied judgment against another motorist?[NEWLINE]agent: Do you mean you want to get an unsatisfied judgment against a motorist because of a motor vehicle accident, collision, or crash?[NEWLINE]user: Yes that is exactly what I mean.[NEWLINE]agent: You will have to file a Supporting Affirmation SR-60 and other documents listed on the affirmation SR-60.[NEWLINE]user: I have another insurance issue for you. Does this still apply to motorcycles?[NEWLINE]agent: There are some exceptions for motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the name on my vehicle registration application and the one on the Insurance Identification Card, do they need to be the same?[NEWLINE]agent: yes, the names must match in both documents.[NEWLINE][BOUNDARY][NEWLINE]user: Can I submit copies or faxes of my Insurance identification card to the DMV?"}
{"id": "superseg_train_5881", "dialogue": "user: What do I need to do since I received a suspension order for an unsatisfied judgment related to a motor vehicle accident?[NEWLINE]agent: Do you want to remove a suspension related to an unsatisfied judgment?[NEWLINE]user: Yes, I want to remove a suspension related to an unsatisfied judgment.[NEWLINE]agent: You will have to resolve the judgment.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding DMV payment. What assurance do I have that if I pay, the problem will be resolved?[NEWLINE]agent: Your payment does not guarantee that the DMV will restore your registration, or close other suspensions or revocations you have.  It is your responsibility to know if the DMV restored your registration before you drive the vehicle. You can check the status of your driving privilege and vehicle registrations through MyDMV[NEWLINE]user: ok so what can i do"}
{"id": "superseg_train_5882", "dialogue": "user: I want to know what to do if I received a suspension order for an unsatisfied judgment related to a motor vehicle accident[NEWLINE]agent: Do you want to remove the suspension?[NEWLINE]user: Of course I want[NEWLINE]agent: You must resolve the judgment[NEWLINE][BOUNDARY][NEWLINE]user: Is it a problem if my vehicle is registered in New York and I visit another state where I have insurance?[NEWLINE]agent: If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance.[NEWLINE][BOUNDARY][NEWLINE]user:  What if I don't use the vehicle?[NEWLINE]agent: As long as your registration is valid, your insurance will remain in effect.[NEWLINE]user: Does that work for motorcycles too?[NEWLINE]agent: Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.[NEWLINE][BOUNDARY][NEWLINE]user: When do my motorcyle registration expire?"}
{"id": "superseg_train_5883", "dialogue": "user: I'm in Texas and I have questions about registering a vehicle in NY?[NEWLINE]agent: Do you want to know how to register while you are outside of New York state?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when you will receive your registration documents?[NEWLINE]user: yes[NEWLINE]agent: You should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know the coverage of the VA benefits plan?[NEWLINE]agent: I can not recommend or give advice about coverage, I can only direct you to the relevant authorities.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what those are?[NEWLINE]agent: Please reference our website in the \"Contact\" links and it will show you the relevant areas.[NEWLINE]user: Do I have to have them destroyed or can I keep the plates?"}
{"id": "superseg_train_5884", "dialogue": "user: Hello I need information about how to register a vehicle when it is out of state[NEWLINE]agent: want to know How can I register while I'm out of New York State?[NEWLINE]user: Yes[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: and how do I do if I travel and my registration expires?[NEWLINE]agent: must determine if the other state can issue a \"in transit\" permit, which allows you to transport a vehicle to New York so you can register it[NEWLINE][BOUNDARY][NEWLINE]user: Do you know amount. What if I don't know the correct amount to renew?[NEWLINE]agent: You can send a check payable to 'Commissioner of Motor Vehicles', but do not write the amount, please.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another way to renew?[NEWLINE]agent: Yes, you can do it online.[NEWLINE][BOUNDARY][NEWLINE]user: What if my address has changed?"}
{"id": "superseg_train_5885", "dialogue": "user: Hello I need information about registering a vehicle when it is out of state[NEWLINE]agent: want to know How can you register while you are out of New York State?[NEWLINE]user: Yes[NEWLINE]agent: You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office[NEWLINE]user: Can I bring a copy of the proof of ownership?[NEWLINE]agent: proof of ownership must be original[NEWLINE]user: If I am moving to New York State, do I then need to register my vehicle in New York State if already registered in a different state?[NEWLINE]agent: depends on various circumstances[NEWLINE]user: if I am a New York resident and obtain a vehicle from another state that I will drive on the roads of the state of New York[NEWLINE]agent: you must register the vehicle here within 30 days[NEWLINE]user: if i aren t a resident of New York"}
{"id": "superseg_train_5886", "dialogue": "user: How do I register my pickup if I'm in Virginia[NEWLINE]agent: Okay, so you want to know how you can register your vehicle while you are outside of New York state?[NEWLINE]user: yes[NEWLINE]agent: You can apply for a New York State registration and a title certificate by mail from outside of New York. You will need to mail these items to a local DMV office[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about certificate of title. What gross vehicle weight are you allowed to have?[NEWLINE]agent: A gross vehicle weight rating GVWR of 6,000 lbs. or less.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I have no issues with the emission standards in CA, but what if the MCO does not show compliance?[NEWLINE]agent: In that case you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.[NEWLINE]user: Can I complete form MV-74 if my car was purchased in another state?[NEWLINE]agent: Yes, but only if your vehicle is exempt from the California emissions standard.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my car meets the California emissions standard?[NEWLINE]agent: Simply look for certain words or similar language on the Manufacturer 's Certificate of Origin MCO and the emissions label under the hood, \"California - Only Vehicle\", for example.[NEWLINE][BOUNDARY][NEWLINE]user: What if I fulfill the CA emissions standard? Do I have to fulfill the NY emissions standard as well?"}
{"id": "superseg_train_5887", "dialogue": "user: I want to register my 2009 Ford Mustang but I'm not in New York now[NEWLINE]agent: Okay, so you would like to know how to register your vehicle while your outside of New York state?[NEWLINE]user: no, I know how to register I just have to do it and want to know when I will get what I send in back[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when you will get your documents back?[NEWLINE]user: yes[NEWLINE]agent: It will take about 6 weeks for your registration documents to arrive by mail, and 90 days for your title certificate to arrive.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to the use of a van or pick-up truck that does not have the required modifications, are these modifications permanent in relation to the registering of the vehicle?[NEWLINE]agent: These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.[NEWLINE][BOUNDARY][NEWLINE]user: and how are the modifications of the collection trucks made?[NEWLINE]agent: You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight.[NEWLINE]agent: If your pick-up truck has a curb weight of less than 6,001 lbs?[NEWLINE]user: Yes[NEWLINE]agent: If your modified or unmodified pickup truck has a curb weight of less than 6,001 lbs., you can register it in the 'Passenger' class if it meets the following conditions:   the truck doesn't have any commercial    the van is used exclusively for non-commercial purposes[NEWLINE][BOUNDARY][NEWLINE]user: and these modifications are made under what regulation?"}
{"id": "superseg_train_5888", "dialogue": "user: sdfsf[NEWLINE]agent: So you want to register a car while you are out of the state?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: O.k., no problem. You can do this process by mail. You just need to apply for a new york state registration and tittle certificate from outside of new york.[NEWLINE]user: I have my   leased vehicle. Where do I register my vehicle?[NEWLINE]agent: Your vehicle must be registered at the DMV office. Be sure to complete the Document Guide to find out which documents that you will need to bring with you.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to provide proof of insurance?[NEWLINE]agent: Yes, you will need to provide your current NY State Insurance ID card.[NEWLINE]user: What do I need to provide proof of authorization by the leasing company to register my vehicle in NY?[NEWLINE]agent: You will need to provide a letter from the leasing company that gives you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the leasing company officer's signature in box 3 on the Vehicle Registration/Title Application.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out more information about this topic?"}
{"id": "superseg_train_5889", "dialogue": "user: Hello, I need some assistance on registering a vehicle out of state.[NEWLINE]agent: Of course. Do you want to register the vehicle while being outside of New York State then?[NEWLINE]user: No, this is not related to NY.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to register a vehicle while being out of state?[NEWLINE]user: Yes, while being out of state in general. Not just outside NY.[NEWLINE]agent: When you register a vehicle while being out of state, you should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive.[NEWLINE]user: May I ask another question about obtaining a New York State driver's license? What will I require?[NEWLINE]agent: New York State Driver's License and Permit[NEWLINE][BOUNDARY][NEWLINE]user: and How do I register a leased vehicle?[NEWLINE]agent: The dealership normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't pay New York State sales tax to the leasing company?[NEWLINE]agent: in that case please provide your lease, and the complete Statement of Transaction {Sales Tax Form} PDF in the New York State Department of Taxation and Finance DTF-802. You must pay New York State sales tax at the DMV office on any lease payments if the leasing company or dealer did not collect the sales tax.[NEWLINE]user: What happens if I don't pay New York State sales tax to the leasing company?"}
{"id": "superseg_train_5890", "dialogue": "user: Hey there. I'm about to d a important business trip out the state, but I still need to register a car, what can I do about it?[NEWLINE]agent: Are you interested into register a vehicle while you are outside of the New York State?[NEWLINE]user: I won't like to do it, from outside, but I can't avoid it, so yes.[NEWLINE][BOUNDARY][NEWLINE]agent: o.k., no problem. This process can take a while, do you know the times?[NEWLINE]user: Not really, that's part of the information that I'm looking for.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you familiar with the use of the express mail?[NEWLINE]user: Not too much, but If I have to, I can use it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to get your registration send to a new address different from the one on your registration document?[NEWLINE]user: Yes, I would like to.[NEWLINE]agent: alright. You'll need to include a separate note with your vehicle registration and clearly print the alternative address.[NEWLINE]agent: Do you have any doubt?[NEWLINE]user: Yes, I still have some.[NEWLINE]agent: If you do that, the dmv will print the alternative address on your registration document.[NEWLINE][BOUNDARY][NEWLINE]user: Do I require insurance to register my vehicle? And if so, what should I do if I already have insurance and want to register my vehicle? Should I do it or does the insurance company make my job easier?[NEWLINE]agent: Once you have your insurance, the insurance company must show proof of insurance.[NEWLINE][BOUNDARY][NEWLINE]user: I need information about the vehicles I purchased from the dealers. I'm not sure how to file?"}
{"id": "superseg_train_5891", "dialogue": "user: Hey, hi. I need to get some information related to register a car while I'm out of the state, please.[NEWLINE]agent: Sure, no problem, we are here to help you. Are yo still in the NY state?[NEWLINE]user: Yes, at this moment.[NEWLINE]agent: Alright, you can try o do it while you still here. Or you can can apply for a registration by mail once you be out the state.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible if someone else will surrender the plate on my behalf, and if so, what would I need after that?[NEWLINE]agent: you just have to make sure that the other person gives you the FS-6 T receipt for your records.[NEWLINE][BOUNDARY][NEWLINE]user: What about refunds. will I get a refund for my surrenderd plate?[NEWLINE]agent: That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that[NEWLINE][BOUNDARY][NEWLINE]user: In case I need to surrender my plate temporarily, can I do it?[NEWLINE]agent: Yes, you can. There's more info about this in the section \" special procedures to surrender plates for a season - temporary surrender of plates\"[NEWLINE][BOUNDARY][NEWLINE]user: How should I mail my plate so I can get the FS-6 T receipt?"}
{"id": "superseg_train_5892", "dialogue": "user: Can I have these icons removed from my DMV photo document?[NEWLINE]agent:  Yes. You may contact the agency Parks or DEC that issued the lifetime license, privilege or credential to request they notify DMV to remove the icons[NEWLINE]agent: you want to remove them through a visit to a DMV office[NEWLINE]user: yes[NEWLINE]agent: you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards[NEWLINE][BOUNDARY][NEWLINE]user: Besides that, do you have to pay something else?[NEWLINE]agent: for now that's what you have to pay[NEWLINE][BOUNDARY][NEWLINE]user: For Empire passport and navigation security certificate holders with whom should I contact[NEWLINE]agent: contact Parks via their website : www.parks.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have an improved document[NEWLINE]agent: it is located above the box with the wording, \" I hereby make an anatomical gift \"[NEWLINE][BOUNDARY][NEWLINE]user: What licenses can be added to my photographic document issued by the DMV?"}
{"id": "superseg_train_5893", "dialogue": "user: Hi, could you tell me what do I need to bring to the New York State DMV office to show as proof of my license?[NEWLINE]agent: of course Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the State Department of Environmental Conservation New York and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44. Bring your DEC issued Lifetime Sportsman license[NEWLINE]agent: Do you want to add the Lifetime Sportsman license icon to your photo document?[NEWLINE]user: Yes[NEWLINE]agent: ok just bring your DEC issued Lifetime Sportsman license and we will gladly do it[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take to get my new photo document with the icons?[NEWLINE]agent: It may take approximately 2 weeks for you to receive your photo document in the mail.[NEWLINE][BOUNDARY][NEWLINE]user: And then Can I remove these icons from my DMV photo document if I want to?[NEWLINE]agent: Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you chose to print the icons at the next renewal?[NEWLINE]agent: If you chose to print the icons at the next renewal of your document, you will receive your photo document with the icons after you renew your photo document.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any additional charges for adding icons to my DMV photo document?"}
{"id": "superseg_train_5894", "dialogue": "user: What do I need to bring to the NY State DMV office to show as proof of my lifetime sporting/recreational license, privilege or certification?[NEWLINE]agent: Bring to the NY State DMV office the original sporting license, privilege or certification document that you were issued by NY State Office of Parks, Recreation and Historic Preservation or NY State Department of Environmental Conservation and a completed Application for Permit, Driver License or Non - Driver ID Card pd[NEWLINE]agent: you would like to add the icon for the Lifetime Sportsman License to your NY State DMV issued photo document?[NEWLINE]user: yes[NEWLINE]agent: bring your Lifetime Sportsman license issued by DEC[NEWLINE][BOUNDARY][NEWLINE]user: What if I don t receive my new photo document with the icons?[NEWLINE]agent: If it has been more than 2 weeks since you requested your photo document with DEC or Parks[NEWLINE]user: not[NEWLINE]agent:  For Boating Safety Certificate and Empire Passport holders?[NEWLINE]user: yes[NEWLINE]agent: contact Parks via their website : www.parks.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user:  Is there an additional fee to have icons added to my DMV photo document?[NEWLINE]agent: you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards[NEWLINE][BOUNDARY][NEWLINE]user:  If you want to add the Boating Safety Certificate icon"}
{"id": "superseg_train_5895", "dialogue": "user: Hello I need information about Should I add these icons to my DMV photo document?[NEWLINE]agent: do not[NEWLINE]agent: and is the icons optional?[NEWLINE]user: yes i want to know[NEWLINE]agent: Most icons are optional to have the icons displayed on your New York State DMV photo document. However, you must have the Lifetime Empire passport on your New York State DMV photo document; there will be no other proof that you have this credential.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the New York State DMV office to show as proof of my lifetime sports / recreation license, privilege, or certification?[NEWLINE]agent: Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the New York State Department of Environmental Conservation and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent:  www.dec.ny.gov[NEWLINE][BOUNDARY][NEWLINE]user: Can I remove these icons from my DMV photo document?[NEWLINE]agent: Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.[NEWLINE]agent: What should I do When removing icons through a visit to a DMV office?"}
{"id": "superseg_train_5896", "dialogue": "user: do I need to have icons on my license?[NEWLINE]agent: No, for most of the icons it is optional to have the icons displayed on your NY State DMV photo document.[NEWLINE]agent: Do you have icons displayed on your NY State DMV photo document?[NEWLINE]user: no, can I ask something else[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a boating safety icon?[NEWLINE]agent: You need to bring your Boating Safety Certificate issued by NY State OPRHP, the United States Coast Guard, the Power Squadron or the United States Sailing Association.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about DMV? What should I do to get faster service?[NEWLINE]agent: make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties[NEWLINE][BOUNDARY][NEWLINE]user: how are the written tests[NEWLINE]agent:  study the NY State Driver 's Manual and take the practice tests[NEWLINE]agent: Do you want to know how much you need to approve?[NEWLINE]user: yes"}
{"id": "superseg_train_5897", "dialogue": "user: Am I required to have the adventure icons added to my DMV photo document?[NEWLINE]agent: It is optional, not a requirement to have the icons displayed on your NY State DMV photo document.[NEWLINE]agent: Would you like to have the icons on your DMV photo document?[NEWLINE]user: I was asking whether the icons were optional to have or if they were required.[NEWLINE]agent: You must have the Lifetime Empire Passport displayed on you NY State DMV photo document as it is the only proof that you have this credential.  The other icons are indeed optional.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not receive my new photo document with the icons if I do choose to have them added after I complete my boating safety certificate?[NEWLINE]agent: If it has been more than two weeks since you requested your photo document with DEC or Parks, you can contact Parks through their website - www.parks.ny.gov.[NEWLINE][BOUNDARY][NEWLINE]user: How long should it actually take to get my new photo document with the icons added onto it?[NEWLINE]agent: If you paid the fee to request the icons be added to your photo document you can get them immediately.[NEWLINE]user: What is the fee to have the icons added to a non-driver identification card?[NEWLINE]agent: Did you opt to have the icons printed at your next document renewal?"}
{"id": "superseg_train_5898", "dialogue": "user: About how much time does it take to get my new photo document with the icons?[NEWLINE]agent: Did you paid the fee to request the icons be added the photo document immediately?[NEWLINE]user: No I haven't paid the fee yet.[NEWLINE]agent: Did you opt to have the icons printed at your next document renewal?[NEWLINE]user: No, I did not opt to have the icons printed at my next document renewal.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How much does it cost to have the icons added prior to renewal?[NEWLINE]agent: You would have to pay $12.50 for driver licenses/permits and $5 for non-driver id cards.[NEWLINE][BOUNDARY][NEWLINE]user: What can I add icons for?[NEWLINE]agent: You can add icons for lifetime licenses/privileges/certifications such as Sportsman, Boating Safety, Small/Big Game, Fishing, Bow Hunting, Muzzle Loading, Trapping, and Empire Passport; annual licenses cannot be added.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be able to get the icons removed if I do not want them any more?"}
{"id": "superseg_train_5899", "dialogue": "user: I need to have an adventure license icon removed from my Driver License.[NEWLINE]agent: You will need to contact the agency, Parks, or DEC that issued the lifetime license, privilege, or credential and request that they notify DMV to remove the icon.[NEWLINE]agent: Will you be doing this through a visit at a DMV office?[NEWLINE]user: Yes. I probably will be.[NEWLINE]agent: In that case, you will be charged an amendment fee as required by the Vehicle and Traffic Law. It will be $12.50 for driver licenses or permits and $5.00 for ID cards.[NEWLINE][BOUNDARY][NEWLINE]user: How do I have an icon added to my driver license?[NEWLINE]agent: You have two options to accomplish this. You can go online to the New York State website or visit a New York State DMV office and present the required proof.[NEWLINE][BOUNDARY][NEWLINE]user: After I have the icon added, how long will it take to get my new Driver License with the added icon?[NEWLINE]agent: Did you pay the fee to request the icon be added to your driver license immediately?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Did you opt to have the icon put on your driver license when you renew it?"}
{"id": "superseg_train_5900", "dialogue": "user: Hello I need information about paying the suspension termination fee[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned.[NEWLINE]user: and how many types of suspensions are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: and for what reasons do they suspend?[NEWLINE]agent: Common reasons for definitive suspensions are\u00a0 did not have automobile liability insurance\u00a0 have been convicted of an alcohol or drug influence cargo driving[NEWLINE][BOUNDARY][NEWLINE]user: I see.  I might ask a follow-up question about the various forms of  suspensions.  FML, you're amazing. What happens if I don't react to a moving violation in New York?[NEWLINE]agent: Drivers from any state, except those from the six states listed above, will have their driver licenses suspended in their own state for failure to answer a moving violation in New York State.[NEWLINE]user: Well, for how long will my license be suspended? I don't know why I am even asking, my license is going to be revoked anyway.[NEWLINE]agent: Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket.[NEWLINE]user: But wait, what if all this happened OUTSIDE of NY?"}
{"id": "superseg_train_5901", "dialogue": "user: Hello I need information about Payment of termination fee for suspension[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned. There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: If the effective date of your suspension order is before July 6, 2009, what proceeds?[NEWLINE]agent: If the effective date of your suspension order is before July 6, 2009, the suspension termination fee is $ 25. An indefinite suspension means your driver's license or driving privilege was taken from you because you didn't do something..[NEWLINE][BOUNDARY][NEWLINE]user: and what is a definitive suspension?[NEWLINE]agent: A final suspension has a clear start and end date. The suspension termination fee for a definitive suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law.s The suspension termination fee for this offense is $ 100.[NEWLINE][BOUNDARY][NEWLINE]user: and how long will my license remain suspended?[NEWLINE]agent: Your driver's license or driving privilege will remain suspended until you comply with the instructions in your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: What are the requirements if I want to request records about the standard driving by mail?[NEWLINE]agent: Please send  a complete request for DMV records in PDF MV-15   a photocopy of your proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is about the suspension termination charge and where I can pay it?[NEWLINE]agent: You can pay the suspension termination fee at the office or offices shown in your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: and how many types of suspensions are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: and can i pay by mail?[NEWLINE]agent: In some cases only, you can pay by mail.[NEWLINE]agent: Can you mail in the suspension termination fee?[NEWLINE]user: Yes"}
{"id": "superseg_train_5902", "dialogue": "user: because you have to pay the suspension termination fee[NEWLINE]agent: A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: which is a Definite suspension[NEWLINE]agent: A definite suspension has a clear beginning and end date. 1 The suspension termination fee for a definite suspension is currently $ 50 2, unless the suspension was for breaking the NYS Zero Tolerance alcohol law. The suspension termination fee for this offense is $ 100.[NEWLINE]user: Where do I get customized plates and how do I order them?[NEWLINE]agent: We have sports plates and many other categories. You can browse our collection of picture plates online. Some of our picture plates can be personalized.[NEWLINE][BOUNDARY][NEWLINE]user: can I call and get one with the wheelchair symbol?[NEWLINE]agent: Yes, just call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: can I do it online?[NEWLINE]agent: You can order personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access.[NEWLINE]agent: Did you want to order a regular plate without the  Universal Symbol of Access online?[NEWLINE]user: yes"}
{"id": "superseg_train_5903", "dialogue": "user: I need help with a license suspension[NEWLINE]agent: A suspension means your driver license is taken away for a period of time before it is returned.[NEWLINE][BOUNDARY][NEWLINE]user: I know what it means.  Now tell me how I can proof that my license is not suspended anymore?[NEWLINE]agent: You can order a certified copy of your driving record so you can proof that DMV removed your suspension,[NEWLINE][BOUNDARY][NEWLINE]user: ok good, now, i'm 18 years old, with respect to presenting and taking a practical exam, is there a problem with the age?[NEWLINE]agent: Just to verify, Are you under 18 years old?[NEWLINE]user: Yes i am under 18 years old[NEWLINE]agent: After you get your learners permit you have to wait 6 months. Then you can schedule  your road test[NEWLINE][BOUNDARY][NEWLINE]user: What happens if i am late for my test?[NEWLINE]agent: We would prefer you are on time, if you are late you may need to reschedule[NEWLINE][BOUNDARY][NEWLINE]user: What if a test may be cancelled due to weather or road conditions?[NEWLINE]agent: For your convenience check the DMV cancellations beforehand to find out if you may need to reschedule[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail my test?"}
{"id": "superseg_train_5904", "dialogue": "user: Hi. I'm searching some information related to how to pay a suspension fee.[NEWLINE]agent: Sure, no problem. A suspension means your driver license or privilege has be taken away for a period of time before it is returned.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can I pay this fee online, or I need to go in person to a office?[NEWLINE]agent: Yes, you can pay online. You just will need to provide your name or dmv id number client id number.[NEWLINE][BOUNDARY][NEWLINE]user: I can pay the suspension fee before the suspension period is over, right?[NEWLINE]agent: Yes, you can do do that. Once is done, we will send your license within 3 business days after the suspension period ends.[NEWLINE][BOUNDARY][NEWLINE]user: I understand.  May I ask another question about getting an accident report?  Will I be able to find access to accident reports that I have already purchased online?[NEWLINE]agent: Yes, you can do that.[NEWLINE]user: Once I get access to the report what will I be able to do?[NEWLINE]agent: You'll be able to access to the reports again, enter the confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: I can get access to to the dmv records?[NEWLINE]agent: Yes, you can access to them too.[NEWLINE][BOUNDARY][NEWLINE]user: This process can be done by mail too, right?"}
{"id": "superseg_train_5905", "dialogue": "user: Hello I need information about Suspension Termination Fee Payment[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: And after I pay, will my license be restored?[NEWLINE]agent: Your payment does not guarantee that we will restore your driver's license. There may be other problems with your registration. It is your responsibility to know if your driver's license or driving privilege is valid before driving a motor vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is the regular and lifetime abstracts sent by mail. What would I need if I want to order one by mail?[NEWLINE]agent: If you wish to obtain your abstract by mail, you'll need a completed Request for DMV Records PDF [ 11 ] MV-15 and a photocopy of your proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask about suspension termination fee.[NEWLINE]agent: A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions. Definite suspension. definite suspension has a clear beginning and end date. 1 The suspension termination fee for a definite suspension is currently $50 2, unless the suspension was for breaking the NYS Zero Tolerance alcohol law. The suspension termination fee for this offense is $100.  What is the definition of a permanent suspension?[NEWLINE][BOUNDARY][NEWLINE]user: and can i pay by mail?[NEWLINE]agent: In some cases only, you can pay by mail.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my license was mailed?[NEWLINE]agent: Once you pay the suspension termination fee, please wait 3 business days after the suspension period ends and then use our photo ID submission status service[NEWLINE]agent: do you have a definitive suspension?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: and how much must be paid if the effective date of your suspension order is before July 6, 2009?"}
{"id": "superseg_train_5906", "dialogue": "user: Hello I need information about How to Pay Suspension Termination Fee[NEWLINE]agent: A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions.[NEWLINE]user: How many types of suspension are there?[NEWLINE]agent: There are two types of suspensions.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I'll look into it. Listen, I went for it myself, but I was curious for the sake of a friend. Where she can find more information about the pre-licensing certificate?[NEWLINE]agent: Very simple. Just need to tell her to check the Prepare for your Road Test document. There she'll find out all the info she wants to know, as the fee she must pay, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, i'll tell her. uh, i don't want to think about it, but, what happens if i fail may test?[NEWLINE]agent: I understand your concerns. In that case, you'll be able to keep using your learner permit until you get another road test.[NEWLINE]user: Ok,but what if my permit expires before that? Can i get a new one and not miss my test?"}
{"id": "superseg_train_5907", "dialogue": "user: how Pay suspension termination fee?[NEWLINE]agent: A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions[NEWLINE][BOUNDARY][NEWLINE]user: how is he Pay online[NEWLINE]agent: How to pay a final suspension online?[NEWLINE]user: yes[NEWLINE]agent: your name or DMV ID Number Client ID Number from your NYS driver license, learner permit or non - driver photo ID card see sample driver license[NEWLINE][BOUNDARY][NEWLINE]user: By the way, to obtain the Identification of non-driver of reduced fee or 'No fee', What documents should I bring and present at the DMV?[NEWLINE]agent: You must bring an original copy of proof of your eligibility to get a reduced fee.[NEWLINE]user: What is my fee if I receive Supplemental Security Income SSI and I am 60 years old?[NEWLINE]agent: If you are 60 years old,, your fee is $ 6.50.[NEWLINE][BOUNDARY][NEWLINE]user: I am somewhat busy and prefer to renew my Standard by mail. There is a problem with that?"}
{"id": "superseg_train_5908", "dialogue": "user: as I request at the DMV office if I also want to change to an enhanced or REAL ID[NEWLINE]agent:  If you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status[NEWLINE]user: what else do i need to do?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can i use the mail[NEWLINE]agent: Sends a completed Application for Permit, Driver License or Non - Driver ID Card pdf MV-44[NEWLINE]user: If you requested that the veteran indicator be added to your non-driver license, permit, or identification and you were charged a document fee[NEWLINE]agent:  you are entitled to a refund for the fee[NEWLINE][BOUNDARY][NEWLINE]user: if I am a qualified US military veteran who was honorably discharged I can get[NEWLINE]agent: you can have the word \" Veteran \" printed on the upper left hand of your photo document. There is no additional fee for the veteran status designation on your document, but all regular transaction fees will apply[NEWLINE][BOUNDARY][NEWLINE]user: if i need a refund[NEWLINE]agent: A law has been enacted that permits us to refund a fee paid by a veteran in order to place a veteran indicator on their DMV document. You do n't need to request a refund or visit a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: what are the crosses to demonstrate an honorable discharge"}
{"id": "superseg_train_5909", "dialogue": "user: I'm a veteran and I need information about obtaining a REAL ID license.[NEWLINE]agent: Have you yet applied for a REAL ID?[NEWLINE]user: No, I haven't yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to pay to have the Veteran indicator added to my license?[NEWLINE]agent: No, you are not required to pay a fee. If, by chance, you are charged a document fee, you are entitled to a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my license to a REAL ID and add my veteran status online?[NEWLINE]agent: No, this has to be done at a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm charged the fee for putting my veteran status on my license, how do I get the refund?[NEWLINE]agent: If you are charged a fee, you will receive a letter and a refund check from NY state.[NEWLINE][BOUNDARY][NEWLINE]user: Where will the veteran indicator be placed on my license?"}
{"id": "superseg_train_5910", "dialogue": "user: How do I send the application for Veteran status designation by mail?[NEWLINE]agent: You would have to send a completed Application for Permit, driver license or non-driver ID card.[NEWLINE]agent: Did you apply to have the Veteran Indicator added to your license, permit or non-driver ID and charged a document fee?[NEWLINE]user: No, I was not charged a document fee.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to change my standard license to a REAL ID while adding my veteran status?[NEWLINE]agent: You would have to come into a DMV office for that change.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about my request on DMV, what happens if I don't have any letterhead?[NEWLINE]agent: You can send the request on your monthly statement.[NEWLINE]user: and can I write a check with the outstanding balance?[NEWLINE]agent: of course If there is a remaining balance in your account, you can write a refund check, or you can transfer the balance to another escrow account you have with the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I am interested in subscribing to this service?"}
{"id": "superseg_train_5911", "dialogue": "user: Hello, I would like to know if I must submit proof of an honorable discharge to submit an application?[NEWLINE]agent: want to know what the acceptable tests are?[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: of course you can Submit a full Permit Application, Driver's License or Driverless ID card pdf MV-44[NEWLINE]agent: When requesting your veteran indicator, was I charged a fee?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I was discharged before January 1, 1950?[NEWLINE]agent: use an honorable discharge form WD AGO 53, WD AGO 55, WD AGO 53 - 55, NAVPERS 553, NAVMC 78PD or NAVCG 553, or an \"Enlisted Separation Document[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. Could you tell me what are the insurance requirements a TNC driver needs?[NEWLINE]agent: Sure. TNC companies will ensure that TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: Yes, I'm very interested"}
{"id": "superseg_train_5912", "dialogue": "user: I want to get an ID card that has the word VETERAN on it, so what do I have to show to let you know I'm a veteran?[NEWLINE]agent: We accept a U.S. Department of Defense Form DD-214 that indicates an honorable discharge.  If you don't have one I can tell you what other documents we accept as proof.[NEWLINE][BOUNDARY][NEWLINE]user: will I have to keep proving my service everytime I have to do business with the DMV?[NEWLINE]agent: After you receive the veteran designation, it will automatically be on all of your future DMV documents when you replace or renew.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more details about it?[NEWLINE]agent: Just click more info for the other details or informations.[NEWLINE]user: Wow, now that is a great topic. Can you suggest another topic?[NEWLINE]agent: Yes. More Info.[NEWLINE][BOUNDARY][NEWLINE]user: That just blows my mind. Let's talk about more information then. What if my license is expired? What can I do about that?[NEWLINE]agent: You can renew if the facility certificate or Inspection Station license expired within the last six months.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also renew a license before it expires? In advance?[NEWLINE]agent: Yes. You can renew it if the facility certificate Inspection Station license will expire within the next 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What do I need to renew it online?"}
{"id": "superseg_train_5913", "dialogue": "user: I want help with the new IDs and I want 'veteran' added to it[NEWLINE]agent: Okay, so you have a Standard license and want to change to a REAL ID or Enhanced license and you want to add your veteran status?[NEWLINE]user: I don't have a drivers license just an ID[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do we get a refund for the fee you charge when we get our license?[NEWLINE]agent: Yes, if you applied to have the Veteran Indicator added to your license and were charged a document fee, you are entitled to a refund for the fee.[NEWLINE]user: So you charge us then we submit a request for a refund?[NEWLINE]agent: You won't need to request a refund.  Each eligible customer will get a letter and refund check from New York State.[NEWLINE][BOUNDARY][NEWLINE]user: can I use an NA form 13038 to prove I'm a veteran so I can get my veteran license?[NEWLINE]agent: Yes, we accept a Certification of Military Service, NA FORM 13038, that indicates a discharge that is either \"honorable\"  or \"under honorable conditions\" as proof.[NEWLINE][BOUNDARY][NEWLINE]user: why are you giving refunds on the license fees?"}
{"id": "superseg_train_5914", "dialogue": "user: I want to get more information before I go to the DMV and get the Veteran label on my new license[NEWLINE]agent: Do you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status?[NEWLINE]user: no, don't need the enhanced or real anything I just want a license that has the veteran label on it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and I want to know who you are giving refunds to for the veteran licenses, can I get one?[NEWLINE]agent: If you applied to have the Veteran Indicator added to your license, permit or non-driver ID and were charged a document fee, you are entitled to a refund for the fee[NEWLINE]user: did you overcharge them and are now giving refunds?[NEWLINE]agent: A law has been enacted that permits us to refund a fee paid by a veteran when they had a veteran indicator\u00a0placed\u00a0on their DMV document.[NEWLINE][BOUNDARY][NEWLINE]user: how do I know if my license is standard, enhanced, or real ID?[NEWLINE]agent: If your license was issued before October 30, 2017 and is not Enhanced, you have a Standard document.[NEWLINE][BOUNDARY][NEWLINE]user: can I ask for the enhanced ID online?"}
{"id": "superseg_train_5915", "dialogue": "user: Hey, how you doing?. I heard that you can get your veteran status printed on your license. How come?[NEWLINE]agent: Indeed, you can have that. All you need to do is to provide proofs that you has been honorably discharged. You can use Form DD-214 from U.S. Department of Defense.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. Is there any charge or fee to pay if i do this?[NEWLINE]agent: Not at all. I you apply and were charged a document fee, then you're entitled to a refund for the fee you paid.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. Is it also possible for me to pick up Lyft passengers in NYC?[NEWLINE]agent: No, not unless you are separately authorized by the New York City Taxi & Limousine Commission[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to work for a rideshare here in NYC?[NEWLINE]agent: You can contact one of the New York State licensed TNC companies[NEWLINE][BOUNDARY][NEWLINE]user: could I pick up Lyft customers in a taxi cab?[NEWLINE]agent: No, the TNC Act prohibits taxis from being used as  TNC vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: what kinds of insurance would I need if I'm working for a ridesharing company?[NEWLINE]agent: The TNC company you work for will help you with the required insurance.[NEWLINE]agent: Are you interested in becoming a TNC driver or just looking for information?"}
{"id": "superseg_train_5916", "dialogue": "user: I have some questions about obtaining a REAL ID.[NEWLINE]agent: Will you be adding a veteran status to your REAL ID?[NEWLINE]user: Yes, I will be.[NEWLINE]agent: Great. You will have to apply for this at your local DMV office.[NEWLINE]user: What do I need to bring with me?[NEWLINE]agent: You will need to bring your proof of honorable discharge and proofs of identification.[NEWLINE][BOUNDARY][NEWLINE]user: I was charged a document fee when I applied to have the Veteran Indicator put on my license, do I have to pay again?[NEWLINE]agent: No. Not only will you not have to pay another fee, you qualify for a refund of the original fee.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still curious to learn more about the DMV. Is it possible for me to take the Escort driver Certification exam at any office that offers this service?"}
{"id": "superseg_train_5917", "dialogue": "user: hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: Residents of which counties must pay the MCTD fee for the Metropolitan Public Transportation District?[NEWLINE]agent: between counties are the Bronx, Kings Brooklyn, New York Manhattan, Queens[NEWLINE][BOUNDARY][NEWLINE]user: What kind of license can non-New York residents get?[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE]user: and would you need to have an international license?[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: and what if my license was issued outside the US?[NEWLINE]agent: You must apply for a new original New York State driver's license at a DMV office. See Get a driver's license[NEWLINE][BOUNDARY][NEWLINE]user: What if I have a New York State learner's permit or one issued in another state?[NEWLINE]agent: must follow New York State permit restrictions[NEWLINE][BOUNDARY][NEWLINE]user: and consider themselves the students, residents of new york?"}
{"id": "superseg_train_5918", "dialogue": "user: can you give me information about the Fees for a learner's permit and driver's license[NEWLINE]agent:  The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: not[NEWLINE]agent: you want to know the MCTD rate[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: details of the Fee to replace a driver's license[NEWLINE]agent:  The fee to replace a driver license or learner permit is $ 17.50[NEWLINE][BOUNDARY][NEWLINE]user: ok, all this information is valuable, one last question, is it possible that they give me the license in some other address that is not on the list?"}
{"id": "superseg_train_5919", "dialogue": "user: what is the fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: you live in the MCTD?[NEWLINE]user: not[NEWLINE]agent: you want to know the MCTD rate of the Metropolitan Passenger Transport District[NEWLINE]user: not[NEWLINE]agent: you want to know the document rates[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know Fee for an improved driver's license[NEWLINE]agent: There is an additional $ 30.00 fee for an Enhanced Driver License[NEWLINE][BOUNDARY][NEWLINE]user: what are the rate charts?[NEWLINE]agent: The table below shows the total fees you pay. The table does not shows fees for a commercial driver licenses CDL[NEWLINE]user: I need more information"}
{"id": "superseg_train_5920", "dialogue": "user: hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know the MCTD rate of the Metropolitan District of Public Transportation?[NEWLINE]user: do not[NEWLINE]agent: Do you know the document fees?[NEWLINE]user: do not[NEWLINE]agent: know the fee for the type of license see driver's license classes?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if you changed your New York State driver's license for a driver's license in another state?[NEWLINE]agent: Attach a photocopy of your out-of-state driver's license to form MV-215mail the form and required documents to the address on the form  allow up to 12 weeks for refund to process[NEWLINE][BOUNDARY][NEWLINE]user: What information is there about the MCTD Rate?"}
{"id": "superseg_train_5921", "dialogue": "user: Hello I need information about Fees for a learner's permit and driver's license[NEWLINE]agent: of course The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: do you live in the MCTD[NEWLINE]user: Yes[NEWLINE]user: What does the total rate include?[NEWLINE]agent: The driver's license application fee[NEWLINE][BOUNDARY][NEWLINE]user: How can I get the new document from this service?[NEWLINE]agent: you may choose to get your new dmv photo document with the icons immediately[NEWLINE][BOUNDARY][NEWLINE]user: any fees for the adventures custom plates?[NEWLINE]agent: no online ordering is possible[NEWLINE]user: when do motorcycle classes renew?[NEWLINE]agent: motorcycle classes renew every 1 year[NEWLINE][BOUNDARY][NEWLINE]user: how do i take advantage of this easy new service?"}
{"id": "superseg_train_5922", "dialogue": "user: Please, give me some info about fees for a learner permit and driver license.[NEWLINE]agent: The fee for your first New York State driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live. The total fee includes the driver license application fee.[NEWLINE]agent: Are you living in the MCTD?[NEWLINE]user: No, not there.[NEWLINE]agent: Do you know that the total fee includes the Metropolitan Commuter Transportation District MCTD fee?[NEWLINE]user: Yes, I knew that already[NEWLINE][BOUNDARY][NEWLINE]user: What is the MCTD fee?[NEWLINE]agent: Ok. The residents of these counties must pay a Metropolitan Commuter Transportation District MCTD fee[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about the DMV. How will I demonstrate that I am a resident if I continue to pay taxes in Canada?[NEWLINE]agent: Normally, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE]user: I've been here 3 months and I got a ticket the other day. I still use my Ontario driver's license, how does that affect me?[NEWLINE]agent: A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. If you contest thew ticket, the judge will examine your evidence of intent and decides according to the law.[NEWLINE]user: There's no date on my license of when I got it, what do I do?"}
{"id": "superseg_train_5923", "dialogue": "user: what's the fee for a license?[NEWLINE]agent: The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: Do you live in the Metropolitan Commuter Transportation District?[NEWLINE]user: no[NEWLINE]agent: Did you need to know anything about the  Metropolitan Commuter Transportation District fee?[NEWLINE]user: maybe later[NEWLINE]user: is there an application fee?[NEWLINE]agent: Yes, there is a driver license application fee[NEWLINE][BOUNDARY][NEWLINE]user: I do have another question for you pertaining to restrictions that are related to a driver's vision.  What is a teloscopic lenses restriction?[NEWLINE]agent: Teloscopic lenses are much more powerful than normal glasses or contact lenses. If you need these type of lenses, the restriction will be placed on your license.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the print date of the vision test report matter?[NEWLINE]agent: The print date is important because vision test reports with a print date of 9/03 or earlier are valid for 6 months after the date of the test. Whereas those with a print date of 9/03 or later, may be valid for 6 months or 12 months.[NEWLINE]user: Can I provide proof that I don't need corrective lenses online?[NEWLINE]agent: Yes. Your proof can be submitted electronically by your vision care provider, if they are enrolled in the DMV Online Vision Registry.[NEWLINE][BOUNDARY][NEWLINE]user: Can my Vision Test Report be done in Spanish?"}
{"id": "superseg_train_5924", "dialogue": "user: I need help with learner permit fees[NEWLINE]agent: Okay, the fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.[NEWLINE]agent: Do you live in a Metropolitan Commuter Transportation District?[NEWLINE]user: yes, I live in Queens[NEWLINE][BOUNDARY][NEWLINE]user: is there a charge to change something on my permit?[NEWLINE]agent: The fee to change information (amend) on a driver license or learner permit is $12.50.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is step 6 in getting my learning permit?[NEWLINE]agent: In step 6 you need to take your road test before your permit expires or renew your permit.[NEWLINE]agent: Would you need to know what happens when you pass your test?[NEWLINE]user: No, I all ready know what happens.[NEWLINE]agent: Do you know what the procedure is if you fail?[NEWLINE]user: No, I do not know the procedure if I fail the test.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring to the DMV in step 2?[NEWLINE]agent: You would need certain documents and you can complete the guide to make sure you have the right ones to bring to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need haven't found all info I need?"}
{"id": "superseg_train_5925", "dialogue": "user: Hello I need information about the Sales Tax Payment Proof[NEWLINE]agent: Do you plan to register a vehicle in New York at a DMV office?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What specific instructions should I follow?[NEWLINE]agent: Here are specific instructions[NEWLINE]user: If I transfer the registration and plates from another vehicle, is there a fee?[NEWLINE]agent: If you don t need to pay the plate fees or MCTD fee[NEWLINE][BOUNDARY][NEWLINE]user: well done. Now, for Sales Tax Exemption, where can I learn more about sales taxes?[NEWLINE]agent: Do you want more information?[NEWLINE]user: Yes[NEWLINE]agent: For more information, visit the website of the New York State Department of Taxation and Finance[NEWLINE][BOUNDARY][NEWLINE]user: What proof of identification can I use?"}
{"id": "superseg_train_5926", "dialogue": "user: Hello I need information about Proof of payment of sales tax or exemption from sales tax?[NEWLINE]agent: Are you planning to register a vehicle in New York at a DMV office?[NEWLINE]user: Yes[NEWLINE]agent: ] When registering a vehicle in New York at a DMV office, you must either\u00a0\u00a0 pay sales tax\u00a0\u00a0 demonstrate that sales tax was paid[NEWLINE]user: What should I do if I was not a resident of New York when the vehicle was purchased?[NEWLINE]agent: In that case please use the Sales Tax Exemption Form {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 to receive a - Resident Exemption from Sales Tax New York State. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: What if the person is a member of the United States Armed Forces and does not reside in New York?[NEWLINE]agent: If you are a member of the US Armed Forces. USA And do not reside in New York, you can defer the payment of sales tax. sComplete the Sales Tax Exemption form {Sales Tax Form} pdf New York State Department of Taxation and Finance DTF-803 if[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more regarding (VINS). What are the regulations for Vehicle Identification Numbers (VINs) on automobiles and motorcycles?"}
{"id": "superseg_train_5927", "dialogue": "user: I'd like to know about the taxes that I will have to pay at the DMV.[NEWLINE]agent: Is it for when you will register a vehicle in New York at a DMV office?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I need to do when I've bought my car from some guy online?[NEWLINE]agent: In this situation, both you the buyer and the seller must complete the Statement of Transaction {Sales Tax Form} at NY State Department of Tax and Finance DTF-802. Then you will bring the form to a DMV office where they will calculate and collect the sales tax, and also issue a sales tax receipt.[NEWLINE][BOUNDARY][NEWLINE]user: Can i get online estimates for passenger and commercial vehicles?[NEWLINE]agent: Yes, you can get online estimates for both passenger and commercial vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what Proof of Sales Tax Payment or Sales Tax Exemption is, or what the selling price is? If I purchased a car from a New York car dealer, what other documents do I need to bring?[NEWLINE]agent: In that case bring the dealer 's bill of sale that shows that you paid NY State sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, one more thing, what should I do if I rent a vehicle from a dealership in another state, should I register it or will they do the whole process?[NEWLINE]agent: The dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV. In this case, you don't need to do anything more.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering if when I register this vehicle, will I have to pay any additional taxes?[NEWLINE]agent: Yes, you probably also will need to pay county use tax when you register your vehicle.[NEWLINE]user: I've heard about exemptions or deferrals of sales tax, who's eligible for that?"}
{"id": "superseg_train_5928", "dialogue": "user: Hello Where can I get more information about sales tax?[NEWLINE]agent: Do you want more information?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do i have to pay any fees?[NEWLINE]agent: You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also want to find out  pay the county use tax when you register. I want to know how to estimate the fees for registering trailers and boats.[NEWLINE]agent: the estimation for registering a trailer and a boat are different. You can't use the online service to estimate them. You can get info for registering one or the other.[NEWLINE][BOUNDARY][NEWLINE]user: there is more about  sales tax payment or sales tax exemption, or purchase price. Should I accept the invoice?[NEWLINE]agent: Bring your dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question that I have about trailers and boats registration, what proof do i need?[NEWLINE]agent: proof of payment of sales tax, tax exemption, or purchase price see below for instructions to demonstrate proof[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more regarding purchased vehicle.  What if the car was a present or was bought from a family member?[NEWLINE]agent: If the vehicle was a gift or was purchased from a family member, use the Transaction Statement {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-802 to receive a tax on exemption sales[NEWLINE]user: What if I rent the vehicle?"}
{"id": "superseg_train_5929", "dialogue": "user: Hello I need information about Proof of payment of sales tax or exemption from sales tax, or purchase price[NEWLINE]agent: Want to know what to do When you register a vehicle in New York at a DMV office?[NEWLINE]user: Yes[NEWLINE]agent: You should either    pay sales tax   demonstrate that sales tax was paid[NEWLINE][BOUNDARY][NEWLINE]user: Where would I be able to find further information about paying sales taxes to the DMV?[NEWLINE]agent: You can find additional information on all of the websites that are listed on this page.[NEWLINE][BOUNDARY][NEWLINE]user: To register a vehicle in New York, do I have to be a United States citizen?[NEWLINE]agent: You do not have to be a United States citizen to register a vehicle in New York as long as you meet certain registration requirements.[NEWLINE]user: Are you a non-resident who wishes to register a vehicle?[NEWLINE]agent: That's correct, I am not a United States citizen.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to notify the owner of a car I bought at a marshal auction?[NEWLINE]agent: Yes, if the car was bought in New York City, the Marshal or Sheriff will have proof of statement that they attempted to notify the owner of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will the VIN number of my vehicle be shared?"}
{"id": "superseg_train_5930", "dialogue": "user: How to request proof of payment of sales tax or exemption from sales tax, or purchase price[NEWLINE]agent: you want to register a vehicle in New York at a DMV office[NEWLINE]user: yes[NEWLINE]agent:  you must eitherspay the sales taxsprove that sales tax was paid[NEWLINE]user: If i paid out - of - state sales tax[NEWLINE]agent: show the out - of - state dealer bill of sale. The bill of sale must show the purchase price and the amount of out - of - state sales tax paid to the dealer. Use Sales Tax Paid in Another State Sales Tax Form  pdf  at NY State Department of Tax and Finance DTF-804 form to claim credit for the state and local sales taxes you paid in the other state.[NEWLINE]user:  If i bought the vehicle from a NY State automobile dealer or an out - of - state dealer that is authorized to collect NY State sales tax[NEWLINE]agent:  bring the dealer 's bill of sale that shows that you paid NY State sales tax.  Also bring a Dealer s Bill of Sale MV-50 NY State dealer only or a completed Sales Tax Exemption { Sales Tax Form } pdf at NY State Department of Tax and Finance DTF-803 for an out - of - state dealer[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about  pick-up truck weighs more than 6,000 pounds. What if my pick-up truck is empty and weighs 6,001 pounds?[NEWLINE]agent: Then you must modify the truck to qualify for a passenger class registration and passenger class plates.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what should I do if my pick-up is leased?"}
{"id": "superseg_train_5931", "dialogue": "user: sales tax info[NEWLINE]agent: Would you like to know more about sales tax and registering a vehicle in New York at a DMV?[NEWLINE]user: yes, paying the tax[NEWLINE]agent: When you register a vehicle in New York at a DMV office, you must either pay the sales tax or prove that sales tax was paid[NEWLINE]user: is anything different for someone in the Army?[NEWLINE]agent: If you do not live in New York you can defer your sales tax payment.  You will need to complete the Sales Tax Exemption {Sales Tax Form}[NEWLINE][BOUNDARY][NEWLINE]user: Do you  know how to Register an out-of-state vehicle?[NEWLINE]agent: Bring your completed registration application and additional documents to a local DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: in the case of a vehicle from a private owner?[NEWLINE]agent: provides[NEWLINE][BOUNDARY][NEWLINE]user: The out-of-state title is held by my lienholder. How do I register in New York?[NEWLINE]agent: certification from the lienholder that title certificate is a copy of the original certificate -  the copy of the title certificate and the certification of the lienholder must be on the same piece of paper[NEWLINE][BOUNDARY][NEWLINE]user: and To remove the lien?"}
{"id": "superseg_train_5932", "dialogue": "user: What information do I need to know about proof of sales tax payment or sales tax exemption, or purchase price?[NEWLINE]agent: Is this information you need when you register a vehicle in New York at the DMV office?[NEWLINE]user: No not in New York.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I do not reside in NY state or keep a residence in NY state?[NEWLINE]agent: If you are a member of the U.S. Armed Forces and do not reside in New York you are able to defer sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: then according to what you say if I can postpone it thanks for the information. If the New York state sales tax was not paid to the leasing company, what could cause that?[NEWLINE]agent: provide your lease agreement, and complete Statement of Transaction PDF at NY State Department of Tax and Finance DTF-802[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for New York State tax on motor vehicle, what if I lease a vehicle?[NEWLINE]agent: You can look under leased vehicles.[NEWLINE]user: I want to know more something regarding the estimation of registration fees and taxes. Is there a charge for my car's license plates?[NEWLINE]agent: Yes, there is a vehicle plate fee as well as a registration fee.[NEWLINE]user: Do I need to pay NY State sales tax if it was paid to NY State dealer to the DMV?[NEWLINE]agent: On a good note, you do not have to pay sales tax at the DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need more information about sales tax?"}
{"id": "superseg_train_5933", "dialogue": "user: can you give me details of Transfer IRP registration[NEWLINE]agent: To transfer an IRP registration and apportioned plates[NEWLINE]user: it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: but if that were the case what should I do[NEWLINE]agent:  request that the IRB transfer the registration when you buy or register the new vehicle[NEWLINE][BOUNDARY][NEWLINE]user: can i do it by mail?[NEWLINE]agent: You can transfer your IRP registration by mail. Follow the instructions on this page and Schedule A&C [ 3 ] IRP-6.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not transfer the registration immediately?[NEWLINE]agent: does not transfer registration immediately[NEWLINE]user: yes that's my case[NEWLINE]agent: surrender the apportioned plates and cab card to the IRB. Your vehicle registration will be suspended if there is a lapse of liability insurance and the apportioned plates were not surrendered.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request the transfer of an IRP registration by mail?"}
{"id": "superseg_train_5934", "dialogue": "user: Hello I need information about IRP Registration Transfer[NEWLINE]agent: do you want to know how to transfer an IRP registration and distributed plates?[NEWLINE]user: Yes[NEWLINE]agent: To transfer an IRP registration and distributed license plates, request that the IRB transfer the registration when you purchase or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What instructions that's need to be followed if I'm located in Albany?[NEWLINE]agent: Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?[NEWLINE]agent: Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.[NEWLINE]agent: None of your plates are lost or have been stolen, don't they?[NEWLINE]user: In fact, yes. Some pair of plates of mine are lost right now."}
{"id": "superseg_train_5935", "dialogue": "user: Hi there I'm reaching some information about how to do a IRP registration transfer.[NEWLINE]agent: Do you also want to transfer an apportioned plate?[NEWLINE]user: Yes, I would like some help with that too, please.[NEWLINE]agent: No problem. You need to know that the request of the IRB transfer is when you buy or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out is there an insurance program?. Well. What if both plates are lost before I can send them back?[NEWLINE]agent: In that case you'll need to get the form Report of Lost or Stolen Motor Vehicle Items (MV-78B) from a police agency.[NEWLINE][BOUNDARY][NEWLINE]user: I thought so. And if they were not just lost, but stolen?[NEWLINE]agent: You'll have to also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to do applications by mail?[NEWLINE]agent: Yes, you can apply to replace IRP registration items by mail. Follow the instructions on our page and schedule A&C (IRP-6).[NEWLINE][BOUNDARY][NEWLINE]user: What about making an application at the DMV?"}
{"id": "superseg_train_5936", "dialogue": "user: Hello I need information about IRP Registration Transfer[NEWLINE]agent: Do you want to transfer an IRP registration and distributed plates?[NEWLINE]user: Yes[NEWLINE]agent: In that case request that the IRB transfer the registration when you purchase or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: OK fine. Now, regarding IRP. Is it possible to do it by fax?[NEWLINE]agent: Absolutely. You can apply to replace IRP registration items by using fax number 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: What if I decide to do it by phone?[NEWLINE]agent: It's not possible to apply for replacements by phone, but you can call IRB at 1-518-473-5834 for any questions you have.[NEWLINE][BOUNDARY][NEWLINE]user: Can it be done by mail?[NEWLINE]agent: Yes. You will need to complete and sign Schedule A & C in Part 1. Then check the box(es) for Duplicate Cab Card, Replacement Plate, and/or Replacement Sticker.[NEWLINE]user: Both of my plates were stolen. What should I do?"}
{"id": "superseg_train_5937", "dialogue": "user: I would like to learn more about transferring an IRP registration and need some information on the process.[NEWLINE]agent: Of course. So you want to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, I don't. I just have a few questions about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So how would I transfer an IRP registration in Albany?[NEWLINE]agent: Just bring all required items to the customer service counter in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I have a bigger, heavier vehicle than before?[NEWLINE]agent: Does the new vehicle weigh more than the previous vehicle?[NEWLINE]user: Yes, that's why I'm asking.[NEWLINE]agent: Then you should know that there are pro-rated registration fees for the difference in weight, administrative fees for the vehicle plate transfer and fees for any fee increases that may have occurred since the original registration was issued.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am not going to transfer the registration immediately?"}
{"id": "superseg_train_5938", "dialogue": "user: I need help with transferring my IRP registration.[NEWLINE]agent: Are you looking to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, I just want to transfer the IRP registration.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to turn in the plates and transfer registration immediately?[NEWLINE]agent: Have you transferred the registration yet?[NEWLINE]user: No, I wasn't sure how.[NEWLINE]agent: Would you be interested in doing this by mail?[NEWLINE]user: Yes.[NEWLINE]agent: You will need to make and send photocopies of your proofs of identity.[NEWLINE][BOUNDARY][NEWLINE]user: That's fine. What if my new vehicle weighs more than my old one? Do the fees change?"}
{"id": "superseg_train_5939", "dialogue": "user: Hello there. I came to get advice on how to transfer an IRP registration and have several questions about the process.[NEWLINE]agent: Do you want to transfer an IRP registration and apportioned plates?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case you can request that the IRB transfer the registration when you buy or register the new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to replace IRP registration items through the use of fax?[NEWLINE]agent: Absolutely. You can apply to replace IRP registration items by using fax number 518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: What if I decide to do it by phone?[NEWLINE]agent: It's not possible to apply for replacements by phone, but you can call IRB at 1-518-473-5834 for any questions you have.[NEWLINE][BOUNDARY][NEWLINE]user: Can it be done by mail?[NEWLINE]agent: Yes. You will need to complete and sign Schedule A & C in Part 1. Then check the box(es) for Duplicate Cab Card, Replacement Plate, and/or Replacement Sticker.[NEWLINE]user: Both of my plates were stolen. What should I do?"}
{"id": "superseg_train_5940", "dialogue": "user: How do I go about transferring my IRP registration?[NEWLINE]agent: Do you need to transfer an IRP registration and apportioned plates?[NEWLINE]user: No, not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true I can't transfer an IRP registration at the DMV office?[NEWLINE]agent: Yes, it is true you cannot transfer them at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What is the address of International Registration Bureau NYS?[NEWLINE]agent: It is International Registration Bureau NYS DMV Room 1366 Empire State Plaza, Albany, NY 12228.[NEWLINE][BOUNDARY][NEWLINE]user: When will I know how much a transfer costs?[NEWLINE]agent: Fees are calculated by the jurisdiction you are in and the NY State IRB does not calculate them until your transfer has been processed.[NEWLINE][BOUNDARY][NEWLINE]user: Is there consequences if I do not transfer the registration immediately?[NEWLINE]agent: Did you not transfer your registration immediately?[NEWLINE]user: Yes, I did not transfer my registration immediately."}
{"id": "superseg_train_5941", "dialogue": "user: I need to transfer an IRP registration.[NEWLINE]agent: I can assist you with that. Will you be transferring an IRP registration and apportioned plates?[NEWLINE]user: No, just the IRP registration.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer the IRP registration online?[NEWLINE]agent: Yes. You can apply to transfer an IRP registration online by using the New York State One Stop Credentialing and Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: Can I request that the IRB transfer the registration when I buy a new vehicle?[NEWLINE]agent: Yes. When you buy or register your new vehicle, you can request that the IRB transfer the registration.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the IRP registration transferred at the customer service counter at the Albany DMV?[NEWLINE]agent: Yes. You can transfer an IRP registration there. Be sure to bring all items required to make the transfer.[NEWLINE][BOUNDARY][NEWLINE]user: What would I need if I transfer the IRP registration by mail?"}
{"id": "superseg_train_5942", "dialogue": "user: How does one replace IRP items?[NEWLINE]agent: Were the items lost or stolen?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do with my old plates once I receive the new ones?[NEWLINE]agent: You must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates[NEWLINE][BOUNDARY][NEWLINE]user: What section deals with Carrier and Fleet Information section?[NEWLINE]agent: Part 4.[NEWLINE][BOUNDARY][NEWLINE]user: What about Motor Carriers?[NEWLINE]agent: Yes we have a section on that (I'm not sure what to write with such little info for the last 2 sections)[NEWLINE][BOUNDARY][NEWLINE]user: Do you have the address for the Albany counter?"}
{"id": "superseg_train_5943", "dialogue": "user: Hello, good afternoon. i would like to know what to do in case i lost IRP items?.[NEWLINE]agent: So i understand that you have lost those items?[NEWLINE]user: No, i haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It doesn't matter. Aniway, lets say i apply to replace them. Can i do that by mail?[NEWLINE]agent: Sure. You must complete and sign Schedule A&C, available on PDF. In part 1 of the document, you must check the box or boxes for \"Duplicate Cab Card\", \"Replacement Plate\" and or \"Replacement Sticker\"[NEWLINE]user: I see, thanks. I know this is overkill, but what happens in case both of the plates are lost or stolen?[NEWLINE]agent: Do not worry, we can handle it. You must get the Form MV-78B Report of Lost or Stolen Motor Vehicle Items. That's from a police agency.[NEWLINE][BOUNDARY][NEWLINE]user: Right, right. Look, i heard some o f these things can be done online, Is that right?[NEWLINE]agent: That's correct. You just need to go online and search for the topic \"Motor Carriers\" then proceed.[NEWLINE][BOUNDARY][NEWLINE]user: You said before i would need to check some boxes right?"}
{"id": "superseg_train_5944", "dialogue": "user: Hello there, I have received new plates and was wondering about what to do with my old apportioned plates. Can you shed some light on this?[NEWLINE]agent: Of course. Did one or both apportioned plates remain?[NEWLINE]user: Yes, both.[NEWLINE]agent: Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about International Registration Plan. Is it possible to move my IRP registration over the internet?[NEWLINE]agent: You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: When will the new registration expire?[NEWLINE]agent: The new registration expires on the same date as the original registration.[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by mail?[NEWLINE]agent: of course If you apply by mail, send photocopies of your proof of identity.[NEWLINE]user: What happens if I don't transfer the registration right away?"}
{"id": "superseg_train_5945", "dialogue": "user: Hello, I came here to learn more about replacing IRP registration items.[NEWLINE]agent: Of course. Have both of your apportioned plates been lost or stolen?[NEWLINE]user: Yes, I'm afraid that is the case.[NEWLINE]agent: Then you should get the form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency. Also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.[NEWLINE][BOUNDARY][NEWLINE]user: NA[NEWLINE]agent: You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.[NEWLINE][BOUNDARY][NEWLINE]user: and can it be done over the phone?[NEWLINE]agent: You cannot transfer an IRP record over the phone. You can call the IRB with questions at 1 - 518 - 473 - 5834.[NEWLINE][BOUNDARY][NEWLINE]user: and by mail?[NEWLINE]agent: If you apply by mail, send photocopies of your proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if the new vehicle weighs more than the old vehicle?"}
{"id": "superseg_train_5946", "dialogue": "user: Hello, there are a few things I need to know about replacing IRP registration items. Can you help me out?[NEWLINE]agent: Of course. Do you wish to replace IRP registration items that are lost or stolen?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you must apply to the International Registration Bureau (IRB).[NEWLINE][BOUNDARY][NEWLINE]user: If I want to transfer my IRP record, can I do it by phone?[NEWLINE]agent: You can call us about any questions you may have. But you can't transfer a IRP registration by phone.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. But what about mail, it is possible do it through mail?[NEWLINE]agent: Yes, you can. To apply for transfer of an IRP registration by mail you need to complete and sign a schedule A&C IRP-6 1 form.[NEWLINE]user: Does it need any additional document with the form?[NEWLINE]agent: You need also have proof if ownership and insurance form FS-20 for the new vehicle to be added to your account.[NEWLINE][BOUNDARY][NEWLINE]user: I can do this process online?"}
{"id": "superseg_train_5947", "dialogue": "user: I want to know what to do with the old plates I have on my cab once I get the new ones[NEWLINE]agent: Do you have one or both apportioned plates?[NEWLINE]user: I have one and don't know where the other one is[NEWLINE]agent: You need to send in the plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding Transfer IRP registration online.[NEWLINE]agent: You can apply to transfer an IRP registration online through the New York State One Stop Credentialing and Registration system OSCAR. For more information go to https://www.oscar.ny.gov/OSCR/OSCRCarrierHome. How does it work online?[NEWLINE][BOUNDARY][NEWLINE]user: and can it be done over the phone?[NEWLINE]agent: You cannot transfer an IRP record over the phone. You can call the IRB with questions at 1 - 518 - 473 - 5834.[NEWLINE][BOUNDARY][NEWLINE]user: and by mail?[NEWLINE]agent: If you apply by mail, send photocopies of your proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: What if the new vehicle weighs more than the old vehicle?"}
{"id": "superseg_train_5948", "dialogue": "user: Hello. I came here to get some guidance for replacing IRP registration items. Can you answer a few questions, please?[NEWLINE]agent: Of course. Do you still have one or both apportioned plates?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where I can deliver my plates if I am in another city? If I am located in Albany, what is the closest office?[NEWLINE]agent: Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?[NEWLINE]agent: Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.[NEWLINE]agent: None of your plates are lost or have been stolen, don't they?[NEWLINE]user: In fact, yes. Some pair of plates of mine are lost right now."}
{"id": "superseg_train_5949", "dialogue": "user: I need help with getting replacements for IRP registration items.[NEWLINE]agent: Do you need to replace IRP registration items that have been lost or stolen?[NEWLINE]user: Yes, I believe they were stolen.[NEWLINE]agent: Okay. You will need to apply to the International Registration Bureau to get replacements.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a IRP registration transfer online?[NEWLINE]agent: Yes, you can apply to transfer an IRP registration online through the New York State One Stop Credentialing and Registration system OSCAR.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if I send someone else to hand in my application?[NEWLINE]agent: For this scenario, see the requirements for a second-party registration application.[NEWLINE][BOUNDARY][NEWLINE]user: I could also do it by fax. Can you transfer an IRP registration by fax?[NEWLINE]agent: Yes, for this you simply need to fax us the items described above to the IRB at518-486-6579.[NEWLINE][BOUNDARY][NEWLINE]user: Can I also transfer an IRP registration at the Customer Service Counter in Albany?"}
{"id": "superseg_train_5950", "dialogue": "user: What should I do with the remaining apportioned plates when I receive my new apportioned plates?[NEWLINE]agent: Doe one or both of the apportioned plates remain?[NEWLINE]user: Both of the apportioned plates are remaining and I need to know what I should do with them when I receive my new apportioned plates.[NEWLINE]agent: If one or both of the apportioned plates remain, you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates.  Failure to return your license plates can result in suspension of your IRB account.  The IRB will issue new apportioned plates that have a different number along with a new matching cab card.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of International Registration, by the way? What happens if I'm in Albany?[NEWLINE]agent: Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?[NEWLINE]agent: Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.[NEWLINE]agent: None of your plates are lost or have been stolen, don't they?[NEWLINE]user: In fact, yes. Some pair of plates of mine are lost right now."}
{"id": "superseg_train_5951", "dialogue": "user: can you give me information on how to file or pay for TVB tickets[NEWLINE]agent: Did you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do I receive a TVB traffic ticket while riding a bicycle?[NEWLINE]user: yes[NEWLINE]agent: You can declare or pay for TVB inline bike / skate tickets in the same way as with any other TVB ticket online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know if you can give me more information about what is Leandra's law?[NEWLINE]agent: This is a law created in November 2009, in honor of Leandra Rosado who was a child that died in a car accident in a vehicle drove by the intoxicated mother of one of her friends.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me about the different parts of Leandra's Law and the penalties for conviction.[NEWLINE]agent: The law states that no person shall operate a motor vehicle under the influence of alcohol or drugs while having any kids 15 or younger as passengers.[NEWLINE]user: Did the law established any new class of felony?[NEWLINE]agent: yes, the law established a new Class E Felony.[NEWLINE]user: tell me some of the penalties for conviction."}
{"id": "superseg_train_5952", "dialogue": "user: How can I request or pay for TVB tickets?[NEWLINE]agent:  If you have a Traffic Violations Bureau TVB traffic ticket that was issued in New York City[NEWLINE]user: which are the requirements?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: plead ' Guilty ' and pay tickets answerable to TVB 1plead ' Not Guilty ' and schedule a TVB hearing online, over the phone or in a TVB office[NEWLINE]agent:  plead ' Not Guilty ' and schedule a TVB hearing online, over the phone or in a TVB office[NEWLINE][BOUNDARY][NEWLINE]user: How do I set up a hearing?[NEWLINE]agent: First you will need to enter your ticket number and other required information online. Then,  verify that information.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Tickets[NEWLINE][BOUNDARY][NEWLINE]user: So I won't be able to do anything until I get my ID, after which I'll have to wait to make adjustments and then wait for a newer ID? Sounds like a lot of work for a basic task.[NEWLINE]agent: You do not need to order new DMV documents with your new address, so you just have to wait for the ID that is already on the way.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to learn more about traffic tickets. If my name has changed and I have pleaded no contest to one or more traffic tickets.[NEWLINE]agent: the DMV will send you a Notice of Hearing to you with your previous name[NEWLINE]user: If my address has changed and I plead not guilty to one or more traffic tickets"}
{"id": "superseg_train_5953", "dialogue": "user: I need additional information to pay for TVB tickets[NEWLINE]agent: pleading guilty to a violation that results in 5 or more points?[NEWLINE]user: yes[NEWLINE]agent:  If you have 3 or more alcohol - related convictions on your entire driving record,[NEWLINE]user: if it is my case how do I do?[NEWLINE]agent: a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner 's Regulations.  You may want to consult with an attorney before you enter your plea.[NEWLINE][BOUNDARY][NEWLINE]user: I may be lucky and this will never happen to me again, but what if my license is already revoked?![NEWLINE]agent: if your license has already been revoked or suspended [22] the point reduction will not affect that action[NEWLINE]user: my violation hearing has already been scheduled? what now?[NEWLINE]agent: [24] the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: will the PIRP course sponsor actually notify the DMV??[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the courses [11] DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i get like 12 points for traffic violations??[NEWLINE]agent: [6] your driver license may be suspended [7] point reduction means the numer of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid suspension[NEWLINE]user: how are the points calculated though?"}
{"id": "superseg_train_5954", "dialogue": "user: I need help with understanding how to pay TVB tickets.[NEWLINE]agent: I can help with that. Do you have a TVB traffic ticket issued by New York City?[NEWLINE]user: Yes, I do.[NEWLINE]agent: You can choose to plead guilty and pay for the tickets or plead not guilty and schedule a TVB hearing online, over the phone, or in a TVB office.[NEWLINE]user: So, in order to plead not guilty, I'd have to attend a hearing?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Are you still aware of the PIRP discount? Who can I call to see if I can get more than one discount?[NEWLINE]agent: Sure I can help you with that. Contact your insurance company or agent to learn if both reductions will be given at the same time[NEWLINE][BOUNDARY][NEWLINE]user: You can contact the course sponsor, they usually will mail you a completion certificate[NEWLINE]agent: ok thank you[NEWLINE]user: Will I be notified if I qualify?"}
{"id": "superseg_train_5955", "dialogue": "user: Can you tell me about any additional information that I may need about violations?[NEWLINE]agent: Do you need to learn about plead to or pay TVB tickets?[NEWLINE]user: Yes, I would like to learn about plead to or pay TVB tickets.[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your life of your driving record?[NEWLINE]user: Yes, I have 3 alcohol related convictions.[NEWLINE]agent: A plea of guilty to a violation that results in anything of 5 points or more may make your license to be revoked according to Part 132 of the Commissioners Regulations and you may need to have an attorney before you enter a plea.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's very good of the DMV, I want to ask, what if someone else commits a violation on my record?[NEWLINE]agent: If you believe that is the case, you can make use of the hearing resource. but be aware that the hearing is not for probation of guilt or not.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Um, i'm dragging a out-of-state violation conviction, that does affect my driving record in any way?"}
{"id": "superseg_train_5956", "dialogue": "user: I need some more info on traffic violations and pleading guilty[NEWLINE]agent: Would you like to know what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: no, I need info about getting a violation while on a bike[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know more about receiving a traffic ticket while riding a bicycle?[NEWLINE]user: yes, I need to know how to get it taken care of[NEWLINE]agent: You may plead to or pay TVB bicycle tickets in the same way as with any other TVB tickets. You can do it online, by phone, by mail or at a TVB office.[NEWLINE]user: so I can just do it online?[NEWLINE]agent: Yes, you can do it online, by phone, by mail or at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about ignition interlock systems as well. Where can I find information on how to acquire and set up an ignition interlock device?[NEWLINE]agent: You can please visit www.criminaljustice.ny.gov/opca/ignition.htm; then in the center of the page you will find the tabs for Forms, Regulations/Laws, Manufacturers/Vendors and Interlock Devices; then select the Manufacturers/Vendors tab for info pertaining to manufacturers and installers and select the Interlock Devices tab for available models and fees.[NEWLINE]user: What happens after my drivers license application is approved by the DIU?[NEWLINE]agent: You will not be able to drive until your new NY State driver license is issued by a DMV issuing office.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am convicted of a moving violation or another incident that affects your NY State driving record after my request was sent?"}
{"id": "superseg_train_5957", "dialogue": "user: I have some questions about paying TVB tickets.[NEWLINE]agent: I'll be happy to assist you with that. Do you have a TVB traffic ticket that was issued by NY City?[NEWLINE]user: No, my son does.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Okay. He has the option to plead guilty and pay the tickets or plead not guilty and schedule a TVB hearing. The hearing will be done online, over the phone, or in a TVB office.[NEWLINE]agent: Yes, that is correct. He has those options.[NEWLINE][BOUNDARY][NEWLINE]user: I think it's better if I ask the questions. How long does it take for a ticket to be reported to the DMV?[NEWLINE]agent: In some cases it can take several days for a ticket to be reported to the DMV.[NEWLINE]user: We just moved. Will that be an issue?[NEWLINE]agent: You will just need to provide them your new address, so that they can send a Notice of Hearing in the mail. Be advised, this does not update your other DMV records. You will need to do that separately.[NEWLINE]user: Another question. What if I'd rather replace my documents with newer versions?[NEWLINE]agent: In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.[NEWLINE]user: I have another question about the DMV profile, he just recently changed his last name. Will that be a problem?[NEWLINE]agent: No, the DMV will just send him the Notice of Hearing with his previous last name.[NEWLINE]user: IWhat if I'm not certain that the information he put on the traffic ticket is correct?"}
{"id": "superseg_train_5958", "dialogue": "user: Hello. I have some questions about traffic violations. Can you give me some information?[NEWLINE]agent: Of course. Do you want to know what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: No, I already read about that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can plead or pay a TVB traffic ticket that you received while riding a bicycle online?[NEWLINE]user: No, I don't ride a bicycle.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you an attorney and would you like how to schedule TVB hearings for your clients?[NEWLINE]user: No, I'm not an attorney. How do you get this strange idea?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I think it's better if I ask the questions. How long does it take for a ticket to be reported to the DMV?[NEWLINE]agent: In some cases it can take several days for a ticket to be reported to the DMV.[NEWLINE]user: IWhat if I'm not certain that the information he put on the traffic ticket is correct?[NEWLINE]agent: He should provide them with the correct information and continue to check that the ticket has been reported.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about my change of address on my DMV personal data. Is it possible to do it through MyDMV?"}
{"id": "superseg_train_5959", "dialogue": "user: I need some additional information about pleading guilty?[NEWLINE]agent: Do you need help with what happens if you plead guilty to a violation that results in 5 or more points?[NEWLINE]user: Yes, I need help about pleading guilty to a violation with more than 5 points.[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: No, I dont have 3 or more alcohol related convictions.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have a Traffic Violation Bureau traffic ticket that was issued in New York City?[NEWLINE]agent: You would be able to plead guilty and pay tickets answerable to TVB 1 or plead not guilty and schedule a TVB hearing online, over the phone or in a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: I'm getting ready to move. Will that effect the hearing?[NEWLINE]agent: No, you will just need to provide your new address, so that a Notice of Hearing can be mailed to you. Be advised that this doesn't update your address on other DMV records. You will need to do that separately.[NEWLINE][BOUNDARY][NEWLINE]user: Do you handle parking violations?[NEWLINE]agent: The TVB does not handle traffic violations, red light camera tickets, criminal driving violations.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for this valuable information, one last question, should I have the same address in all my requests, documents and / or transactions?"}
{"id": "superseg_train_5960", "dialogue": "user: I need address entry information for DMV records[NEWLINE]agent: New York State law requires that you report a change of residence to the DMV within 10 days.[NEWLINE]agent: Have you submitted a change of postal address online, and do not have a residence address registered with the DMV?[NEWLINE]user: yes[NEWLINE]agent: You must enter a residence address. Your residence address cannot be a post office box[NEWLINE]user: OK thank you. I would also like to find out I have problems because I lost my email password.Can I change my address by email as well?[NEWLINE]agent: Sure. To change your license, permit, non-driver ID and/or the address on your registration, simply mail a completed Address Change (MV-232) form to us.[NEWLINE][BOUNDARY][NEWLINE]user: About driver's license information, what should I do if I'm not sure what my name appears like?[NEWLINE]agent: Follow these rules to enter your name. names in DMV records appear in UPPER CASE and upper case in online transactions and enter only letters[NEWLINE][BOUNDARY][NEWLINE]user: Will it be a problem if my address has changed since my last registration?[NEWLINE]agent: If your are sending it in by mail, you can just write your new address on the application.[NEWLINE][BOUNDARY][NEWLINE]user: Maybe an unrelated question now. for DMV Records. if I already have a residence address registered with the DMV?[NEWLINE]agent: You are not required to change it when you change your email address, but you can change your residence address if you wish.[NEWLINE][BOUNDARY][NEWLINE]user: I need details of the Document number[NEWLINE]agent: Document number. The document number is 8 or 10 characters, and is printed in the lower right corner of your DMV photo document, or on the back for document issues after January 29, 2014, The 8 character format is all numerical.[NEWLINE][BOUNDARY][NEWLINE]user: What should I use for manual bulk orders for public or private organizations?"}
{"id": "superseg_train_5961", "dialogue": "user: I need Information about transaction entries through Zip code and email entries[NEWLINE]agent: your address has changed?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user:  do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE]agent: Instead, follow the instructions to change your address[NEWLINE][BOUNDARY][NEWLINE]user: But what if you only need to register for a short period of time?[NEWLINE]agent: You can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.[NEWLINE]user: When reporting an address change to the US postal service, I realized that it does not change in the DMV records.[NEWLINE]agent: but you can enter the new USPS address National Change of Address or NCOA address in this transaction[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get a new license if my license is stolen?[NEWLINE]agent: Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV.[NEWLINE][BOUNDARY][NEWLINE]user: How do I renew my registration?[NEWLINE]agent:  refer to the sample registration documents.The registration class code for a boat is BOT[NEWLINE][BOUNDARY][NEWLINE]user: what are the insurance numbers[NEWLINE]agent: Last 4 digits of SSN. Enter the last four digits of your Social Security Number[NEWLINE]user: What is that information used for?[NEWLINE]agent: This information will be used only to help identify you for the transaction[NEWLINE][BOUNDARY][NEWLINE]user: If I submit a change of postal address online, and do not have a residence address registered with the DMV"}
{"id": "superseg_train_5962", "dialogue": "user: I need Zip Code information and email entries[NEWLINE]agent: Has your address changed?[NEWLINE]user: yes[NEWLINE]agent:  do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I believe that the information on my driving record abstract is incorrect?[NEWLINE]agent: You need to contact the DMV Call Center.[NEWLINE]user: How can i contact the DMV Call Center?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about out of state courts suspensions and revocations on my lifetime driving records?[NEWLINE]agent: You can contact the DMV Call Center at [3]. About the suspensions and revocations in out of state courts, the address and phone numbers of associated courts will be recorded as provided by the issuing jurisdiction.[NEWLINE][BOUNDARY][NEWLINE]user: Does the word Header is a part of the abstract?[NEWLINE]agent: No. It is not part of the driving record abstract.[NEWLINE][BOUNDARY][NEWLINE]user: If i had done a conviction or forfeiture violation before, would the description appear at its section?"}
{"id": "superseg_train_5963", "dialogue": "user: Hello I need information about Zip Code and Email Entries[NEWLINE]agent: ok, a question has your address changed recently?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But if someone has recently changed their address, what should they do?[NEWLINE]agent: If your address has changed, please do not process your transaction online. Instead, follow the instructions to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about DMV registration. My address has changed, how to process registration renewal?[NEWLINE]agent: Your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd really like to learn about on how to change the address during the transaction And in order to do so, I'll need an email address?[NEWLINE]agent: Yes, and Your email program must be able to receive emails from addresses that include the domain: dmv.ny.gov.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. About the registration. Is it possible to renew my registration by mail?[NEWLINE]agent: Absolutely. You'll need to mail the bottom part of your registration renewal notice MV-3 or OP-3 to the address listed on that notice, as well as a personal check or money order payable to the Commissioner of Motor Vehicles for the fee.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if is it necessary to update my residence address in my DMV records if I change my email?"}
{"id": "superseg_train_5964", "dialogue": "user: Hello there. How are you doing? I came here because I wanted to find out more about the entry of addresses for DMV records.[NEWLINE]agent: Of course. You should know that New York State law requires you to report a change of residence to the DMV within 10 days.[NEWLINE]agent: Did you submit a mailing address change online, and do you NOT have a residence address on file with the DMV?[NEWLINE]user: No, I do have a residence address on file.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've already gone through the basics. My questions are a bit more specific than that. For example, where do I find the number of a document?[NEWLINE]agent: The document number is 8 or 10 characters, and is printed on the lower right corner of your DMV photo document, or on the back for documents issues after January 29, 2014. The 8 character format is all numeric.[NEWLINE][BOUNDARY][NEWLINE]user: OK.  But now a question about accessing accident reports that I have already purchased online.  Why are you asking this question, though?  Would it have any effect if I had purchased the reports in the past week?[NEWLINE]agent: In that case you could access the reports again.[NEWLINE]user: And what would I do to access those reports?[NEWLINE]agent: You would enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: What conditions do I need to fulfill to order a copy of a accident report?"}
{"id": "superseg_train_5965", "dialogue": "user: I came here because I have a few questions about those ZIP Code and Email Entries. Can you answer them for me?[NEWLINE]agent: Has your address changed?[NEWLINE]user: No, my address hasn't changed. Why?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, what if there are registrations in my name that aren't shown?[NEWLINE]agent: In that case you can enter the plate or registration number to add them to the list and change the address for those registrations.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about replacement of documents. Is there a case where I cannot replace the registration documents online?[NEWLINE]agent: Yes. For vehicles older than model year 1973, boats, snowmobiles or All-Terrain Vehicles ATVs.[NEWLINE][BOUNDARY][NEWLINE]user: What will be the steps if I want to update information on my registration because my address changed?[NEWLINE]agent: If your address has changed, do not process your transaction online. Instead, follow the instructions to change your address.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a specific time on when can I go to the office to process the information that needs to be change on my registration documents?[NEWLINE]agent: Yes, you'll need to check the local office hours, to make a reservation.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of Online Manual Orders? Can I order manuals online?[NEWLINE]agent: Most DMV manuals are available online through the DMV Publications page. This includes the Online Driver's Manual and Study Guide with quizzes.[NEWLINE]user: Can I also order them in a bulk for my small company?"}
{"id": "superseg_train_5966", "dialogue": "user: what are the registration renewal entry instructions[NEWLINE]agent: Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document. Enter only letters and numbers[NEWLINE]agent: you want to know the details For a boat registration number[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what are the registration renewal entry instructions[NEWLINE]agent:  Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document[NEWLINE]agent:  you need help?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If my address has changed?[NEWLINE]agent: do not process your transaction online. Instead, follow the instructions to change your address[NEWLINE][BOUNDARY][NEWLINE]user: Why couldn't you make the transaction?. And what will they do when I change my address to register a vehicle?[NEWLINE]agent: we also update the title certificate record   you do not need to request new DMV documents with your new address 2   updating your address for a traffic ticket does not update your address in other DMV records 3[NEWLINE][BOUNDARY][NEWLINE]user: If I went to the DMV, what forms of payment will be accepted?"}
{"id": "superseg_train_5967", "dialogue": "user: We need drivers manuals[NEWLINE]agent: Okay, most DMV manuals are available online through the DMV Publications page. You can get the Online Driver's Manual and Study Guide with quizzes.[NEWLINE]agent: Did you want to get a bulk manual order for a public organization?[NEWLINE]user: no[NEWLINE]agent: Did you want a bulk manual order for a private organization?[NEWLINE]user: yes, we need about 40[NEWLINE]agent: There is a charge of $1.00 per manual for bulk orders and a minimum order of 25 manuals[NEWLINE][BOUNDARY][NEWLINE]user: That's fine. In relation to replacing. Is the situation just the same if my registration is stolen?[NEWLINE]agent: You must apply for a replacement by mail or at a DMV office. Click on the link here for lost or stolen plates [ 2 ] for more information.[NEWLINE]user: Also, for my request of registration, could I provide you with my email address so that you can send me an order confirmation?[NEWLINE]agent: Yes, the DMV will send you a confirmation of the transaction by email.[NEWLINE][BOUNDARY][NEWLINE]user: If I apply directly to DMV for the replacement of my plates, what payment methods will they accept?"}
{"id": "superseg_train_5968", "dialogue": "user: How do I enter my registration renewal for my vehicle?[NEWLINE]agent: You should enter the vehicle plate number from your registration notice or document and should only enter letters and numbers.[NEWLINE]agent: Do you need to file a boat registration number?[NEWLINE]user: Yes, I have to file for a boat registration also.[NEWLINE]agent: You would have to exclude the letters NY and only enter the two other letters and four numbers.[NEWLINE][BOUNDARY][NEWLINE]user: see. Another question on change personal information. Can I change my name on the license?[NEWLINE]agent: To do that you will need go to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question for my DMV profile update, what happens when I submit a change of address online?[NEWLINE]agent: Make sure you check the ones you want because the changes to DMV records are only for ones you checked online and it will show the drivers license, permit or non-driver ID DMV photo document and registration records to locate under your name.[NEWLINE][BOUNDARY][NEWLINE]user: One thing about when travelling, what do I bring with me to get my new ID?[NEWLINE]agent: We have a guide you can use to make sure you have to correct proofs of identification you need.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding Address Entry for records. What if there are records in my name that I can't find or show?[NEWLINE]agent: All you need to do is enter the plate or registration number to include them to the list and change the address for those.[NEWLINE]user: What happens after my address change is processed?[NEWLINE]agent: There are links provided on the website to order replacement duplicate documents that show the new address and fees will apply for the duplicates.[NEWLINE]user: What if I select \"No Change\" for any photo documents or registrations?"}
{"id": "superseg_train_5969", "dialogue": "user: I need details on how to provide proof of insurance[NEWLINE]agent: Is your driver's license or vehicle registration suspended due to a lapse in auto liability insurance coverage?[NEWLINE]user: yes[NEWLINE]agent: You can provide proof that you now have insurance online or by mail.[NEWLINE]user: Will the DMV verify my coverage with your insurance company?[NEWLINE]agent: the DMV will verify your coverage with your insurance company[NEWLINE][BOUNDARY][NEWLINE]user: By the way, if I want to get out of state insurance and keep my vehicle registered in New York, what could happen to my insurance coverage?[NEWLINE]agent: Your valid insurance coverage will lapse.[NEWLINE][BOUNDARY][NEWLINE]user: so, if I get a insurance for my vehicle in another state I may have troubles?[NEWLINE]agent: That's right. But you can send us a copy of this documents, to avoid any kind of sanction.[NEWLINE][BOUNDARY][NEWLINE]user: And what will happen if I don't send you that document?"}
{"id": "superseg_train_5970", "dialogue": "user: can you give me details of proof of insurance[NEWLINE]agent: your driver license or your vehicle registration is suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How to get a copy of your vehicle registration summary?[NEWLINE]agent: use the Request For Driving and/or Vehicle Record Information PDF MV-15[NEWLINE]user: If my insurance company does not verify or deny the information I submit[NEWLINE]agent:  your driver license and/or vehicle registration will be, or will remain, suspended or revoked[NEWLINE]user: how to create a MyDMV account?[NEWLINE]agent: You can order and immediately download your driving record abstract through MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: you need written confirmation that the DMV cleared a suspension or revocation?"}
{"id": "superseg_train_5971", "dialogue": "user: Hi I'm looking for information related to how to provide proof of insurance.[NEWLINE]agent: No problem. We are here to help you. Is your driver license or your vehicle registration suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: Yes, I got suspended.[NEWLINE]agent: No problem. You can always provide proof that you now have insurance online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: So, if my vehicle is registered in New York, do I have to have insurance registered in the same state?[NEWLINE]agent: Yes, your vehicle must have New York State auto liability insurance coverage.[NEWLINE]user: Do I need to have insurance coverage for a motorcycle?[NEWLINE]agent: Yes, if you are going to use your motorcycle on a public road or highway, you must have insurance coverage.[NEWLINE][BOUNDARY][NEWLINE]user: What should I take into consideration for my liability insurance coverage?"}
{"id": "superseg_train_5972", "dialogue": "user: My license was suspended because of a lapse in my insurance. How do I show proof of insurance to get my license back?[NEWLINE]agent: Was your vehicle registration suspended, as well?[NEWLINE]user: No, just my license.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a copy of my vehicle registration abstract?[NEWLINE]agent: After you set up your MyDMV account, you can use the Request for Driving and/or Vehicle Record Information PDF [7] MV-15 to obtain your vehicle registration abstract.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to provide proof of insurance online?[NEWLINE]agent: You will need to provide your inquiry or suspension order.[NEWLINE]user: Can I do this online?[NEWLINE]agent: Do you mean providing your proof of insurance online?[NEWLINE]user: Yeah."}
{"id": "superseg_train_5973", "dialogue": "user: Do I need to provide proof of insurance?[NEWLINE]agent: Is your drivers license or your registration suspended because of lapse of automobile insurance?[NEWLINE]user: Yes, my drivers license is suspended because of lapse of insurance.[NEWLINE]agent: Some good news is you can provide proof that you now have insurance  online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Can I send a copy of my insurance identification card to DMV or should it be just the original document?[NEWLINE]agent: You can submit a copy or even a fax as long as the DMV barcode reader can read and scan the barcode, otherwise, the DMV will not accept your card.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do to register my vehicle if I already have my insurance?[NEWLINE]agent: Once you have your insurance, the insurance company must show proof of insurance.[NEWLINE][BOUNDARY][NEWLINE]user: How many names can there be in the vehicle registration?[NEWLINE]agent: 1 or 2 names on a registration registrants.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of insurance do I need to register my vehicle?[NEWLINE]agent: New York law requires that you have auto liability insurance coverage with a minimun amount of liability coverage of $10,000 for property damage for a single accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can there be 2 different names in the vehicle registration?"}
{"id": "superseg_train_5974", "dialogue": "user: I have my insurance and wanted to notify you[NEWLINE]agent: Was your driver license suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: no, but don't you need to know I have it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: who are you checking with? Don't I have to tell you about my insurance first, what will you do after I send you proof of my insurance?[NEWLINE]agent: We will verify your coverage with your insurance company[NEWLINE][BOUNDARY][NEWLINE]user: what if I do it by phone?[NEWLINE]agent: Do you mean you want to provide proof by phone?[NEWLINE]user: no, not send proof or anything but like give you my info that you can check on or maybe just go take the proof myself[NEWLINE]agent: Did you want to provide proof at a DMV office?[NEWLINE]user: yeah, just go down and take my documents with me"}
{"id": "superseg_train_5975", "dialogue": "user: Hi there. I need some advice about to the documents need to proof a insurance.[NEWLINE]agent: Sure, no problem. Has your vehicle registration or license be suspended due a lapse in automobile liability insurance coverage?[NEWLINE]user: Yes it has.[NEWLINE]agent: Well, no problem. You can now provide proof of your insurance cover online or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., that's very useful. What do I need to provide the proof online?[NEWLINE]agent: You will need some documents, for example, you will need the inquiry or suspension order from the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to pay by mail?[NEWLINE]agent: Follow the instructions in your suspension order. Send the bottom of the order along with a certified check, personal check, or money order made payable to the Motor Vehicle Commissioner for the fine[NEWLINE][BOUNDARY][NEWLINE]user: and how much should i pay if my insurance term is 90 days?[NEWLINE]agent: If your insurance term is 90 days, you can pay a total fine of $ 900 $ 8 per day for the first 30 days = $ 240; plus $ 10 per day for 31 days at 60 = $ 300; plus $ 12 per day on days 61 - 90 = $ 360 and not delivering your dishes; or you must turn in your plates and complete a 90 day registration suspension[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is the main theme?"}
{"id": "superseg_train_5976", "dialogue": "user: I need help with proving I have insurance[NEWLINE]agent: Was your driver license or vehicle registration suspended because of a lapse in automobile liability insurance coverage?[NEWLINE]user: not yet but it looks like it will be if I don't send in proof[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how can I proof I have insurance by phone? can I smartphone it in?[NEWLINE]agent: Did you want to provide proof by phone or at a DMV office?[NEWLINE]user: no, I would rather do it online but I can do it by phone or go in if I have to[NEWLINE]agent: Okay, do you have a MyDMV account?[NEWLINE]user: no[NEWLINE]agent: Would you like help creating a MyDMV account?[NEWLINE]user: yes, but in another visit when I have more time[NEWLINE]user: can I get my driving record from you?"}
{"id": "superseg_train_5977", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Violations was in motion?[NEWLINE]user: yes[NEWLINE]agent:  Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin[NEWLINE][BOUNDARY][NEWLINE]user: Could you also tell me what the non-driver identification is?[NEWLINE]agent: it includes issue date and expiration date[NEWLINE][BOUNDARY][NEWLINE]user: What about the standard drivers license?[NEWLINE]agent: a standard drivers licence only shows suspensions and revocations for 4 years from the date the suspension or revocation ended.[NEWLINE][BOUNDARY][NEWLINE]user: what happens if the court is out of state?[NEWLINE]agent: the court's address and phone number are recorded by the issuing jurisdiction[NEWLINE][BOUNDARY][NEWLINE]user: what if the information on my driving record is wrong?[NEWLINE]agent: you will need to contact your local DMV if you suspect that your driving record contains incorrect information.[NEWLINE]user: null[NEWLINE]agent: the information for the DMV call centre is at the top of the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: what if there is a change in the class/privileges?"}
{"id": "superseg_train_5978", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Rape was in motion?[NEWLINE]user: yes[NEWLINE]agent: Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket.[NEWLINE][BOUNDARY][NEWLINE]user: Would there be an issue if I failed the test?[NEWLINE]agent: No problem if you fail your test.[NEWLINE]user: What happens if I fail my non-commercial license road test?[NEWLINE]agent: Your learner permit remains valid until the expiration date.[NEWLINE]user: What if my learner permit expires before my next road test?"}
{"id": "superseg_train_5979", "dialogue": "user: Hello, I would like to know what happens if I receive a traffic ticket in another state?[NEWLINE]agent: was the violation carried out in motion?[NEWLINE]user: Yes[NEWLINE]agent: Your New York State driver's license will be suspended if you do not respond to a ticket for a traffic violation in any state except Alaska, California, Michigan, Montana, Oregon, or Wisconsin. Your license will remain suspended until you respond to the ticket.[NEWLINE]user: Does the New York State DMV record convictions out of state?[NEWLINE]agent: The New York State DMV does not record out-of-state convictions for traffic violations by New York State noncommercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know how to record out-of-state convictions. Can my 15-year-old cousin also drive with a permit?[NEWLINE]agent: Your cousin can not drive in New York State, even if they have a permit or license issued by another state.[NEWLINE][BOUNDARY][NEWLINE]user: does my learner permit allow me to drive in New Jersey?[NEWLINE]agent: You might be able to drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state.[NEWLINE][BOUNDARY][NEWLINE]user: what about the other way around, can someone who is 17 and has a learner permit from New Jersey drive in New York?"}
{"id": "superseg_train_5980", "dialogue": "user: What happens if I get a traffic ticket in another state?[NEWLINE]agent: the Violations was in motion?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: if the Rape was with alcohol and drugs?[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: Was Negligence Convictions?[NEWLINE]user: yes[NEWLINE]agent: The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE]agent: do you want to know what is the result?[NEWLINE]user: yes[NEWLINE]agent: your NY State Driver License will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: if the violation was in motion?[NEWLINE]agent:  Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of DMV[NEWLINE]agent:  The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death[NEWLINE][BOUNDARY][NEWLINE]user: If I am under the age of 21 when I commit an out-of-state alcohol or drug related driving violation?"}
{"id": "superseg_train_5981", "dialogue": "user: Hi, i was on vacation out of NY not long ago and got a ticket. What could be the consequences?[NEWLINE]agent: Did you received that ticket because a moving violation?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: It was alcohol or drug related, then?[NEWLINE]user: No, neither that too.[NEWLINE][BOUNDARY][NEWLINE]agent: It is related to a conviction fro criminal negligence, homicide or assault?[NEWLINE]user: Sorrily, yes. Was related to negligence.[NEWLINE]agent: If that was the case, the NY DMV has records of all those out-of-state convictions for any NY driver for criminal negligence, which resulted in death.[NEWLINE]agent: Did you receive any results for those actions?[NEWLINE]user: Yes, i have results for the inquiry for that action.[NEWLINE]agent: If you already received results, then most probably outcome is that your license will be revoked.[NEWLINE][BOUNDARY][NEWLINE]user: For how long it will be revoked?[NEWLINE]agent: At least a year.[NEWLINE][BOUNDARY][NEWLINE]user: That penalty applies for moving violations as well?"}
{"id": "superseg_train_5982", "dialogue": "user: Hello, good day. I have a question regarding to what happens if I get a traffic wicket in another state.[NEWLINE]agent: Do you have any ticket for a traffic violation?[NEWLINE]user: Yes. I think I have one.[NEWLINE]agent: Well, in that case, you need to know that your NY state driver license may be suspended if you fail to answer a ticket for a moving violation on any state except for alaska, california, michigan, montana, oregon or wisconsin.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I'm under 21, and got the ticket?[NEWLINE]agent: Did you committed any driving violation related to alcohol or drug out-of-state?[NEWLINE]user: Yes, I think I have committed one related to alcohol.[NEWLINE]agent: For that kind of cases, your new york state driver license will be revoked for at least a year.[NEWLINE][BOUNDARY][NEWLINE]user: I have a query about road test; after failing the first road test, how do I pay for a second one?"}
{"id": "superseg_train_5983", "dialogue": "user: Hello there. I would like to know what happens when I receive and keep a ticket from out the state.[NEWLINE]agent: Have you committed any moving violation?[NEWLINE]user: Yes, I have.[NEWLINE]agent: You must know that your license will be suspended until your answer the ticked, except for alaska, california, michigan montana, oregon or wisconsin.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about my vehicle registration record. I assume these requests for my vehicle registration record to get abstract requires some paperwork, don't they?[NEWLINE]agent: You're guessing right. Aside from a DMV form, you must include your plate number or your vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: That's equal to both registration or title requests?[NEWLINE]agent: That's right. It applies for both of them.[NEWLINE][BOUNDARY][NEWLINE]user: So, what number of form do i need anyway?[NEWLINE]agent: You'll need to get a Form MV-15 or also known as Request fro DMV Records.[NEWLINE]user: Umm, and what happens if i don't have that plate number or that other number? If I don't know them?"}
{"id": "superseg_train_5984", "dialogue": "user:  What happens if I get a traffic ticket in another state?[NEWLINE]agent: was the violation in motion?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: was the rape related to alcohol and drugs?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]agent:  you are 21 or older?[NEWLINE]user: yes[NEWLINE]agent:  If you are 21 years of age or older when you commit an alcohol or drug related driving violation in any other state or the provinces of Ontario and Quebec in Canada and you are convicted of the violation[NEWLINE]user: I need more information[NEWLINE]agent:  your New York State driver license will be revoked for at least 90 days. Out - of - state drivers ticketed in New York State should contact the Motor Vehicle Department of their own state or province about the effect of a conviction in New York State[NEWLINE]user: is my case"}
{"id": "superseg_train_5985", "dialogue": "user: Hey there. I need some information about convictions for assault and how they affect my license.[NEWLINE]agent: Of course. The New York State DMV records the out-of-state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death.[NEWLINE]agent: Do you want to know what this means for your license?[NEWLINE]user: No, I can imagine. I'm afraid I'll lose my license, especially since I depend on it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I had problems with alcohol and driving before, does this mean my license is gone?[NEWLINE]agent: Yes, your license will be revoked for at least one year or until the age of 21, whichever is longer.[NEWLINE][BOUNDARY][NEWLINE]user: do I have to pay any fees for my revoked license? When that term is fulfilled, what would be the next procedure? I need all the information you can give me[NEWLINE][BOUNDARY][NEWLINE]agent: Among them is Can I pay more than one definitive suspension online? you want the answer[NEWLINE]user: Yes[NEWLINE]agent: well you can pay up to 10 suspension termination fees in one day[NEWLINE][BOUNDARY][NEWLINE]user: and can you pay by mail?[NEWLINE]agent: In some cases, you can pay by mail.[NEWLINE][BOUNDARY][NEWLINE]user: What is the price of a deficit suspension?[NEWLINE]agent: The suspension termination fee for a final suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law[NEWLINE][BOUNDARY][NEWLINE]user: I would be mailed the license if I have a CDL 7 commercial driver's license..."}
{"id": "superseg_train_5986", "dialogue": "user: can i get a driver's license if i am under 18[NEWLINE]agent: Do you want to know the Graduate License Law?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: want details of the Senior License before 18[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: are you 18 years old[NEWLINE]user: yes[NEWLINE]agent: not eligible for a senior license turns 18?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how is the trial period for new drivers[NEWLINE]agent: Once you pass your road test or restore a revoked driver license,  you will have 6 month probationary period. During this time[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is what to bring to the DMV office. What are your thoughts on the proposed federal DMV regulations?[NEWLINE]agent: Per new federal regulations,  the DMV will check for any open suspensions or revocations you may have in any state.[NEWLINE][BOUNDARY][NEWLINE]user: One question, in case of not passing the practical exam, is it an option to pay additional exams, what is the procedure for this?"}
{"id": "superseg_train_5987", "dialogue": "user: Hello I need additional information about how to obtain a driver's license[NEWLINE]agent: Are you in the Trial period for new drivers?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Is your first license valid for 5 years?[NEWLINE]user: Yes[NEWLINE]agent: apply for a Class D driver's license?[NEWLINE]user: Yes[NEWLINE]agent: For a Class D, DJ Class, and Class E driver's license, the expiration date of your learner's permit becomes the expiration date of your driver's license. Together, the learner's permit and driver's license are valid for a maximum of 5 years.[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know! Another question related to my residence, I am from another country but I pay taxes, would that give me an advantage?[NEWLINE]agent: In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Do I need to visit a DMV office?[NEWLINE]agent: Yes, this transaction can only be processed in person, at a DMV office.[NEWLINE]agent: Do you wish to get a quicker service?[NEWLINE]user: No, that's fine. I just want to get this done.[NEWLINE]agent: Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?[NEWLINE]user: Yes, I come from another county."}
{"id": "superseg_train_5988", "dialogue": "user: I need a driver's license please help me.[NEWLINE]agent: Yes, certainly. Are you a New York State resident and over 16 years of age?[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am and this is my first time around.[NEWLINE]agent: Are you over 18?[NEWLINE]user: No I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My friend wants to renew her license, can you tell me how?[NEWLINE]agent: You can click on the number to see how to renew your license [ 11 ].[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of learner permit, and that the request must be made in person?[NEWLINE]agent: you must file the application in person at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: What class license is issued to minors?[NEWLINE]agent: Most people get a class D-Operator if 18 or older or a DJ-Junior Operator if under 18.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to obtain a motorcycle license in the state of New York. How can I tell if my driver's license is valid?"}
{"id": "superseg_train_5989", "dialogue": "user: How do I do if I need a license and I am a minor[NEWLINE]agent: you want to know the Graduate License Law[NEWLINE]user: yes[NEWLINE]agent: you are under age 18 or under age 18?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If i pass the test?[NEWLINE]agent: the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about my application for a driver's license. What happens if I don't upgrade my junior driver's license to a senior driver's license?[NEWLINE]agent: you are subject to the restrictions for junior drivers until you are age 18, even if you carry the completion certificate with you. You can also give your certificate with your junior permit to the license examiner at your road test[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more information about getting a learner permit?[NEWLINE]agent: Before you can get a license, you must apply for a learner permitat DMV office and take the written test. You can prepare by reading the New York State Driver 's Manual and taking practice tests[NEWLINE][BOUNDARY][NEWLINE]user: If i choose to get a New York driver license following the steps explained on this page"}
{"id": "superseg_train_5990", "dialogue": "user: hello I need information about how to get a driver's license[NEWLINE]agent: of course New York State residents 16 years of age and older can apply for a New York driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: and if the person is under 18 years old?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what the Graduate License Law indicates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what Senior license before 18 indicates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: What if I am not eligible for a senior license?[NEWLINE]user: Yes[NEWLINE]agent: want to know what happens If you are not eligible for a senior license, are you turning 18?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question about driving privileges. Is there a difference in rights depending on where I drive?[NEWLINE]agent: Yes,  your driving privileges vary depending which geographic region you will be driving.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask you on what are the requirements before I can take my road test? Is it possible for me to take my road test if I am under the age of 18?"}
{"id": "superseg_train_5991", "dialogue": "user: how Get a driver license[NEWLINE]agent: you want to know how is the Trial period for new drivers[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how long your first license is valid[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know about drivers from other countries[NEWLINE]user: yes[NEWLINE]agent:  You can drive in New York State with a valid driver license from another country. You don t need to apply for a New York State driver license unless you become a New York State resident.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about Fee for an Enhanced Driver License (EDL) or Enhanced Permit. And how much does it cost to get an enhanced driver's license (EDL) or an enhanced permit?[NEWLINE]agent: There is an additional $ 30.00 fee for an upgraded driver's license.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the Fee to replace a driver's license or a learner's permit?"}
{"id": "superseg_train_5992", "dialogue": "user: Hello there, I have some questions about obtaining a driver license.[NEWLINE]agent: Of course. New York State residents age 16 or over can apply for a New York driver license.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after I pass my road test?[NEWLINE]agent: Have you passed your road test?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Well, can you still tell me what happens after I pass it, please?[NEWLINE]agent: After passing the road test the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about the transit in New York State, do the Class M and MJ fare support the Motorcycle Safety Program?[NEWLINE]agent: Yes. Part of the Class M and MJ fee supports the Motorcycle Safety Program in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: One more question related to my license application in New York State. Is it possible to prove my residency, by showing to them that I stayed in a New York apartment for a year?[NEWLINE]agent: Yes. A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. A judge considers the law and the evidence of your intent and decides if you are a resident of New York State.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about Motorcycle Safety Program in New York State, what if I want a motorcycle permit?"}
{"id": "superseg_train_5993", "dialogue": "user: Good morning, greetings!. I'm about to be ready to get a license so i thought i would need some info about it, please.[NEWLINE]agent: Welcome!. That was indeed a good idea. You must know that all residents on NYS who are age 16 or over, can apply for a NY driver license.[NEWLINE][BOUNDARY][NEWLINE]user: Sweet, i'm almost 16. Hey, I have this cousin who is from out-of -state but i think he's moving here to NY, can he change its license from there to one on NY?[NEWLINE]agent: Sure. He can refer to DMV information about moving to New York, and how to change its out-of-state license.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?[NEWLINE]agent: You can find a list of locations and their hours online at the DMV website.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to prepare for the road test?[NEWLINE]agent: Before you take your driving test, you will need to have supervised driving practice. You will also need to take a pre-licensing or driver education course.[NEWLINE]agent: Are you under the age of 18?[NEWLINE]user: Yes. I just turned 16.[NEWLINE]agent: Okay. Due to your age, you will have to wait 6 months from the date you received your learner permit before you can schedule to road test.[NEWLINE][BOUNDARY][NEWLINE]user: How do I pass the written permit test?"}
{"id": "superseg_train_5994", "dialogue": "user: I need to update my address.[NEWLINE]agent: Have you had a recent address change?[NEWLINE]user: Not yet, but I'm getting ready to move.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make payments?[NEWLINE]agent: You can submit your payment at the DMV Revenue Accounts Drop box. Be advised that any check or money order dropped off after 3:00pm will not be entered into your escrow account until the next day.[NEWLINE][BOUNDARY][NEWLINE]user: How do I change my escrow amount?[NEWLINE]agent: You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number.[NEWLINE]user: Why is it saying my account is disabled?[NEWLINE]agent: If your account balance is zero or a negative amount, your account will be disabled.[NEWLINE][BOUNDARY][NEWLINE]user: How does an escrow account work?"}
{"id": "superseg_train_5995", "dialogue": "user: I want to know what an escrow amount is when it comes to the DMV[NEWLINE]agent: The DMV requires a minimum escrow amount of at least $200 for search accounts. It is recommended that you keep enough money in the escrow account to cover 2 months of transactions[NEWLINE]agent: Did you want to know about changing your escrow amount?[NEWLINE]user: yes[NEWLINE]agent: Okay, to change your escrow amount you need to send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and it has to include the account number.[NEWLINE][BOUNDARY][NEWLINE]user: can I have your mailing address where I can add to my escrow?[NEWLINE]agent: DMV Revenue AccountsPO Box 2409Albany, NY 12220-0409[NEWLINE][BOUNDARY][NEWLINE]user: I have 2 accounts and want to close one, can I move money between the 2?[NEWLINE]agent: You can have the amount transferred to another escrow account that you have with DMV[NEWLINE][BOUNDARY][NEWLINE]user: another question is do you need my new address if I moved into a new place?[NEWLINE]agent: Yes, you need to notify DMV Revenue Accounts of the change.[NEWLINE]user: we notify DMV and not ACH or both?"}
{"id": "superseg_train_5996", "dialogue": "user:  How do I close my account?[NEWLINE]agent: you want to close your escrow account[NEWLINE]user: not[NEWLINE]agent: you do not have letterhead?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: When I close the account what should I do[NEWLINE]agent: please be sure to let us know what you want done with the remaining balance, if any, left in your account[NEWLINE]user: If there is a remaining balance in my account, can I issue a refund check?[NEWLINE]agent: you can have the balance transferred to another escrow account that you have with DMV[NEWLINE][BOUNDARY][NEWLINE]user: how is Payment by mail?"}
{"id": "superseg_train_5997", "dialogue": "user: Hello I need information on How do I close my account?[NEWLINE]agent: Do you want to close your escrow account?[NEWLINE]user: Yes[NEWLINE]agent: To close your escrow account, submit a request to close your account by mail, fax, or email to the DMV Income Accounts. Email scoring to DMV income accounts. Application must be on letterhead, must include your account number, and must be signed and dated.[NEWLINE]user: And what should I do when I close the account?[NEWLINE]agent: Be sure to let us know what you want the remaining balance, if any, to do to your account.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already an escort driver's license, but it was issued in another state. Is it possible that it will be accepted in New York State?[NEWLINE]agent: No, to legally operate an escort vehicle in NY State, you must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State.[NEWLINE]user: No, i'm not planning to do that. I was just curious. Don't mind me.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But then again, what about if i already have a license issued by another state? Is there anything i need to do about it?. It's a Bus driver license, by the way.[NEWLINE]agent: If effectively you have a another state issued license of that type, you must notify it to DMV's Bus Driver Unit, in order to change your information, sending your DMV ID, Number Client, ID Number located on your escort certificate, your former address and your new address.[NEWLINE][BOUNDARY][NEWLINE]user: Ok,  ok, thank you. For last, what kind of penalty i get if i make a violation?"}
{"id": "superseg_train_5998", "dialogue": "user: Hey there. I was wondering if you could help me to find out some information related to close a, escrow account.[NEWLINE]agent: Sure, there is no problem. I need to ask you, the account belongs to you?[NEWLINE]user: Yes, is related to me.[NEWLINE]agent: Alright. Sure. There is a process you have to go through, you need to send a request to close your account by mail, fax or email to the dmv revenue accounts. The request must be on your letter head, there must be your account number and must be signed and dated too.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding of Transferring ownership of a deceased individual's vehicle?  Where can I get the title of his car transferred to me?[NEWLINE]agent: There is a checklist you can go through to make sure you have everything you need, please reference that.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to surrender his plates when I do this?[NEWLINE]agent: You can, although you may be eligibile for a refund if you meet the pre-reqs for it.[NEWLINE]agent: You need to make sure the estate is settled, though, before you begin this process.[NEWLINE]user: It is currently ongoing, we''re waiting on the executor to finish the will.[NEWLINE]agent: I would then refer you to the DM Accounting Unit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions about this than just fees?[NEWLINE]agent: If they have outstanding tickets or fees, you may or may not be liable for them if you take over the registration. Please check with the appropriate department to determine this.[NEWLINE][BOUNDARY][NEWLINE]user: Is their number (518) 474-0902?"}
{"id": "superseg_train_5999", "dialogue": "user: Hi, good morning. I'm used to pay for certain services coming from you, but i want to lighten up a little everything related to that. So, i created a escrow account, but could you tell me what's the minimum for that?[NEWLINE]agent: If you want to cover only the minimum, then you must know that escrow amount requested is at least $200 for search accounts. A wise action is to refill the account with at least 2 months of coverage.[NEWLINE]agent: Are asking this because you want to change your escrow amount?[NEWLINE]user: No, i'm not planning to do that.[NEWLINE]agent: Is your account balance currently on zero or have a negative amount?[NEWLINE]user: Yeah, it's almost zero, that's why i was asking about the minimal amount.[NEWLINE]agent: You have to be careful on that, because if your account reaches zero, then it will be disabled. That bring some consequences, sch as not being able to pay for transactions until your payment is received and processed. Instead, if you have a negative amount, it only means that you account is overdrawn.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Lets say i close my account but i left some money there. Can i have it back?[NEWLINE]agent: Sure. You can have a refund check issued or you can have that balance transferred to another escrow account, if you still have another one with DMV.[NEWLINE]user: O.k, so, how do i close the account then?[NEWLINE]agent: Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated.[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll keep that on mind. Say what can you tell me about drop-off payments?[NEWLINE]agent: They are the fastest way to submit a payment. That box is located at the DMV Customer Service Counter on the first floor of the Swan Building in Albany.[NEWLINE][BOUNDARY][NEWLINE]user: An by ACH, can i do that?"}
{"id": "superseg_train_6000", "dialogue": "user: Hello there. Can you please explain the escrow amount definitions to me? I could use some guidance on them too.[NEWLINE]agent: Of course. The DMV requires a minimum escrow amount of at least $ 200 for search accounts. We recommend that you keep enough money in the escrow account to cover 2 months of transactions.[NEWLINE]agent: Do you want to change your escrow amount?[NEWLINE]user: Yes, that is one of the things I wanted to do.[NEWLINE]agent: Then you must send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and include the account number.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do that asap. What about drop-off payments?[NEWLINE]agent: Do you NOT use ACH?[NEWLINE]user: Yes, I don't use ACH. What about it?[NEWLINE]agent: In that case the fastest way to submit a payment is at the DMV Revenue Accounts Drop-box. The Drop-box is located at the DMV Customer Service Counter on the first floor of the Swan Street Building in Albany. Any check or money order dropped off by 3:00 pm will be entered into the escrow account that day.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. By the way, what DMV products can I use my escrow account to pay for?[NEWLINE]agent: Your escrow account can be used to pay for copies of motor vehicle accident reports by mail-order or bulk order driver license record abstracts, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Can I add money to my escrow account by email too?"}
{"id": "superseg_train_6001", "dialogue": "user: Hi there. I'm looking for information related to how to manage a escrow account.[NEWLINE]agent: Sure. No problem. Are you interested into close it or something like that?[NEWLINE]user: Yes, I think I almost don't use it, so I probably will close it.[NEWLINE]agent: O.k. no problem, you just need to send a request to close your account by mail, fax or email to the dmv revenue accounts section.[NEWLINE]user: Great. But what will happens to the money that still remains there?[NEWLINE]agent: You can get it back, with a refund check issued by the dmv or you can transfer it to another escrow account you have with the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: Another question is whether New York State recognizes escort vehicle driver certifications from other jurisdictions. Is it legal for me to drive an escort vehicle in New York if I have an escort vehicle driver's license from another state?[NEWLINE]agent: No, you can't. You need a valid NY State Certified Vehicle Escort Card MV-64 to drive an escort vehicle in NY State[NEWLINE][BOUNDARY][NEWLINE]user: And what are the fees for the vehicle escort test?[NEWLINE]agent: the fee for taking the test is 40$, and there are no additional fees for the initial certification.[NEWLINE][BOUNDARY][NEWLINE]user: When is it mandatory to have an escort driver certification?"}
{"id": "superseg_train_6002", "dialogue": "user: Hello, I'm having some troubles with stuff related to a escrow account and I would need some help.[NEWLINE]agent: No problem. An escrow account is a special type of account where you can have money for your transactions with the dmv.[NEWLINE]agent: Are you interested into change your escrow amount?[NEWLINE]user: No, That's not what I'm looking for.[NEWLINE]agent: Do you know what happens if your account balance reaches zero  or negative, right?[NEWLINE]user: Not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: In case I change my address, how can I update it?[NEWLINE]agent: Your are about to change it or have already changed?[NEWLINE]user: I have already change it.[NEWLINE]agent: In that case you need to notify the dmv revenue accounts.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do that in the request of my monthly statement?"}
{"id": "superseg_train_6003", "dialogue": "user: I need information about renewing my business license.[NEWLINE]agent: I'll be happy to help you with that. Do you need information about your license period?[NEWLINE]user: No, I just need to renew.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you trying to do an early renew?[NEWLINE]user: No, it's getting ready to expire at the end of the month.[NEWLINE][BOUNDARY][NEWLINE]agent: So, it hasn't expired yet. Am I correct?[NEWLINE]user: Yeah, not until the end of this month.[NEWLINE]agent: That's great. I'll help you with the renewal process, but for future information, you can renew your license up to 6 months after the expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more info about the vehicles Is there a way to receive email or text reminders? Will my wife or I get the car reminders?[NEWLINE]agent: Are you asking about vehicle registration renewal?"}
{"id": "superseg_train_6004", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: Are you an ONLINE RENEWING DISTRIBUTOR?[NEWLINE]user: Yes[NEWLINE]agent: it is important that you read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond[NEWLINE][BOUNDARY][NEWLINE]user: thanks for the details of the new legislation. How can I unsubscribe?[NEWLINE]agent: select the ' unsubscribe ' on the Subscription Page [ 8 ] and enter your ID number and date of birth on the unsubscribe page[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can get reminders?[NEWLINE]agent: you must be the primary registrant first name listed on a registration, if the vehicle is registered to more than one person[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: More Info[NEWLINE][BOUNDARY][NEWLINE]user: Commercial driver license CDL and commercial learner permit CLP holders can also sign up to get email and/or text reminders regarding the status of their medical certifications  and medical variances"}
{"id": "superseg_train_6005", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: Are you a DEALER WISHING TO RENEW ONLINE?[NEWLINE]user: Yes[NEWLINE]agent: ok we invite you to read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond [2].[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Escort Driver's Certification, how do I qualify to provide escort services?[NEWLINE]agent: To qualify, you need to be 21 years old or older, have a valid driver license and pass the Escort Driver's Certification Test.[NEWLINE]user: Was that all the requirements to qualify as a certified escort driver?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of violation would result in the cancellation of my certificate?[NEWLINE]agent: Yes, that is all. You certification can be canceled when you violate safe escort procedures, provide fraudulent information during certification application, subject to fines and penalties, become unable to drive and other things depend on the nature of violation.[NEWLINE]user: Will my certificate still be valid when my driving privilege is revoked or suspended?[NEWLINE]agent: No. It will not be valid when that happens.[NEWLINE][BOUNDARY][NEWLINE]user: If i am 21 years old this year but my birthday is yet to come, can i qualify as a certified escort driver?[NEWLINE]agent: No. You need to be 21 years old and fulfill the other 2 requirements to qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Thanks for the explanations."}
{"id": "superseg_train_6006", "dialogue": "user: Hello I need information about how to renew a business license or registration[NEWLINE]agent: want to know the important notes for distributors who want to renew online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to renew online?[NEWLINE]user: Yes[NEWLINE]agent: Do you want to renew online?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if the landlord was convicted of a felony or misdemeanor?[NEWLINE]agent: If a company owner, partner, or officer who owns or operates the facility has a felony or misdemeanor conviction or loses since the facility's last certificate renewal,"}
{"id": "superseg_train_6007", "dialogue": "user: How do I renew by mail my business license?[NEWLINE]agent: Complete the application we sent for Facility Renewal and attach a check for the fee.[NEWLINE]agent: Did you receive your application?[NEWLINE]user: No I did not receive my application.[NEWLINE]agent: You will need to call the Office of Vehicle Safety and Clean Air at 1-518-474-0919[NEWLINE][BOUNDARY][NEWLINE]user: Is there any early renewal?[NEWLINE]agent: You can renew as early as 60 days of expiration.[NEWLINE][BOUNDARY][NEWLINE]user: How long are licenses valid?[NEWLINE]agent: Your business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I send the application and fee to when mailing?[NEWLINE]agent: You would mail it to NYS DMV Bureau of Consumer & Facility Services Application,Unit P.O. Box 2700, Albany, NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: Are there ways to look for more topics?"}
{"id": "superseg_train_6008", "dialogue": "user: I came here to get some information about renewing a business license. Can you answer me a few questions about renewing it by mail?[NEWLINE]agent: Of course. You can renew it by mail, for example. We will send you a Facility Renewal Application VS-2. Simply complete the application and send it with a check for your renewal fee to.[NEWLINE]agent: Did you NOT receive your application by mail?[NEWLINE]user: Yes, I didn't receive any application by mail.[NEWLINE]agent: Then you should call the Office of Vehicle Safety and Clean Air at 1-518-474-0919.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Can I also renew the license early, before it runs out?[NEWLINE]agent: Yes, you can renew if the facility certificate Inspection Station license will expire within the next 60 days.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. What can you tell me about the license period?[NEWLINE]agent: All business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: And what if the license is expired?[NEWLINE]agent: You can renew if the facility certificate or Inspection Station license expired within the last six months.[NEWLINE][BOUNDARY][NEWLINE]user: There's another problem. I have been charged as guilty for commiting a crime, which I didn't do. Does this pose a problem when renewing my license?[NEWLINE]agent: In that case complete the Facility Renewal Application VS-2 and a Statement of Ownership and/or Permission to Use Place of Business (VS-19) and send it to us by mail.[NEWLINE][BOUNDARY][NEWLINE]user: But I could renew it right away, before it is expired, right?"}
{"id": "superseg_train_6009", "dialogue": "user: Hello, I have some questions about renewing a business license.[NEWLINE]agent: Of course. Do you want to learn more about the license period?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: All business registrations and Inspection Station licenses are valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's good to know. By the way, can you suggest a topic for me?[NEWLINE]agent: More Info.[NEWLINE][BOUNDARY][NEWLINE]user: If I have mislaid my plates but they have not been stolen, how do I register my vehicle?[NEWLINE]agent: If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration.[NEWLINE][BOUNDARY][NEWLINE]user: That would have been easier. Oh, well. Look i need to know, there's this friend of mine whose car was stolen and he hadn't been issued his title, what he can do in that case?[NEWLINE]agent: Do i understand that your car was stolen before you applied for a registration and title?[NEWLINE]user: No, not me, him. My friend's car was stolen before he could apply for registration and title.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Anyway, it doesn't matter, better continue with my doubts. In my case, if my car were stolen and not only the plates, I would need a title replacement?[NEWLINE]user: I mean, like the title was lost because it was inside the car?"}
{"id": "superseg_train_6010", "dialogue": "user: I need information about renewing my business license.[NEWLINE]agent: Do you know what your license period is?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. For future reference, whether a business registration or Inspection station license, it will be valid for 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. What if I let my business license expire?[NEWLINE]agent: If your business license has been expired for 6 months or less, you can still have it renewed.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to business license. Is there any guide that could help me figure out on the list of what I need to bring with me to DMV office?[NEWLINE]agent: Yes this guide will help you with the proofs of identification you need and also bring your proof of honorable discharge original or photocopies.[NEWLINE][BOUNDARY][NEWLINE]user: What type of discharge form do I need if discharged before January 1, 1950?[NEWLINE]agent: You would need an Honorable Discharge form WD AGO 53, 55, 53-55, or NAVPERS 553, or NAVMC 78PD or NAVCG553, or Enlisted Seperation Paper.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find my proofs?"}
{"id": "superseg_train_6011", "dialogue": "user: I've temporarily taken one of my vehicles off the road. Do I need to return the professional plate?[NEWLINE]agent: No, you can keep your plate and store it at most DMV offices.[NEWLINE]agent: How do I register my vehicle in the future?[NEWLINE]user: Yeah, I plan to register it again later on.[NEWLINE]agent: When you do register your vehicle again, you need to visit the DMV office that has your plates. Don't forget to bring you receipt form FS-6 T and other documents needed to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: ok, now regarding the form, can I download it from the web? great thank you very much![NEWLINE]agent: You're welcome.[NEWLINE][BOUNDARY][NEWLINE]user: You know I always forget things. You can remind me where the DMV office is. Where can I get more information about professional plates?[NEWLINE]agent: Your local police or parking enforcement agency can give you more information about parking regulations.[NEWLINE]user: Do I need to pay a custom plate fee when I renew?[NEWLINE]agent: No. If your registration is in the first year of a two year registration, you'll need to submit a request for refund for motor vehicles and drivers license to get a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Is picture plate and professional plate the same thing?[NEWLINE]agent: Yes, they are.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my professional plates to standard plates for a vehicle?"}
{"id": "superseg_train_6012", "dialogue": "user: Hello, I would like to know If I remove a vehicle from the road, can I keep my photo or my professional license plates?[NEWLINE]agent: Yes You can store your photograph or professional license plates at most DMV offices.[NEWLINE]agent: Do you want to use your stored photo or professional license plates to register another vehicle?[NEWLINE]user: Yes[NEWLINE]agent: To register the vehicle again, or to use your stored photo or professional license plates to register another vehicle, you must visit the office that has your vehicle plates. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What are personalized plates?[NEWLINE]agent: Personalized plates are standard series plates that have a combination of numbers and letters that you select.[NEWLINE][BOUNDARY][NEWLINE]user: Where could I locally seek information in person about personalized plates?[NEWLINE]agent: For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I register my license plates in another vehicle?[NEWLINE]agent: You should visit the office that has the license plates on your vehicle. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: And won't I pay the custom license plate fees when I renew my registration?[NEWLINE]agent: If your registration is in the first year of a two-year registration, you must submit a Refund Request or Fee Paid for Motor Vehicle Registrations and Driver's Licenses pdf MV-215 to request a refund of the fee balance. A $ 1.00 processing fee is subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE]user: and the plates can give me some benefit?"}
{"id": "superseg_train_6013", "dialogue": "user: hello a question If I remove a vehicle from the road, can I keep my photo or my professional license plates?[NEWLINE]agent: Yes. You can store your photograph or professional license plates in most DMV offices.[NEWLINE]agent: Do you want to know what to do to register the vehicle again, or to use your stored photo or professional license plates to register another vehicle?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the cost of the plates?[NEWLINE]agent: Our image and our professional dishes have a variety of prices. You can explore the styles available using the categories above to find detailed pricing information on the plate that interests you.[NEWLINE][BOUNDARY][NEWLINE]user: I have a custom image plate that I would like to replace with another image plate. Is it possible to hold my existing custom combination and apply it to my new imaging plate?[NEWLINE]agent: Have you been told if the plate category you want allows custom combinations that contain the number of characters on your current plates?[NEWLINE]user: Yes, I have heard that.[NEWLINE]agent: If that is so, you may have the combination on your new custom plates. Most image plates require a $ 31.25 annual custom fee in addition to the $ 31.25 custom license plate fee, and you have also pay a plate fee for the new plates.[NEWLINE][BOUNDARY][NEWLINE]user: What if my plates are old? Can I replace them too?"}
{"id": "superseg_train_6014", "dialogue": "user: hello. I'm searching some information related to when a vehicle is removed from the road, I mean when is not used any more, but I want to keep the professional plates.[NEWLINE]agent: No problem, in this type of cases, you can keep your plates and store them at most dmv offices.[NEWLINE]agent: Are you interested into keep this plates stored or use them to register another vehicle?[NEWLINE]user: I want to keep using them, but in a new vehicle.[NEWLINE]agent: Great. You just will need to go then to the office that has your vehicle plates.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any limitations to what I'm allowed to do?[NEWLINE]agent: yes, we have character limits and other rules that you can view online[NEWLINE][BOUNDARY][NEWLINE]user: Btw, if I remove a vehicle from the road, can I keep my picture or professional plates? Is there something I need to carry, such as a paper or a form?[NEWLINE]agent: Yes, make sure that you bring the receipt form fs-6 t and all the other documents required to register your vehicle.[NEWLINE]user: And where I can find that form you mention?[NEWLINE]agent: You'll have to find a dmv office, then you will receive a receipt form fs-6t once you surrender your plates.[NEWLINE][BOUNDARY][NEWLINE]user: Is possible to get new plates for a organization?[NEWLINE]agent: Yes, it's possible, we have a detailed information packet about the custom plate picture and the plate development program, including the request for the development of custom plates.[NEWLINE]user: It's possible to get more information about it, regarding the privileges about parking?"}
{"id": "superseg_train_6015", "dialogue": "user: I've been wondering about something. Should I choose to remove my vehicle from the road, am I allowed to keep my professional plates?[NEWLINE]agent: Yes, you are. You can store your picture or professional plates at most DMV offices.[NEWLINE]agent: Do you want to register a vehicle again, or to use your stored picture or professional plates to register another vehicle?[NEWLINE]user: Yes. At a later point of time.[NEWLINE]agent: In that case, you must visit the office that has your vehicle plates. Make sure that you bring the receipt form FS-6 T and the other documents required to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of  picture plates? What are the costs of customized license plates?[NEWLINE]agent: There is an annual fee in addition to your vehicle registration renewal fee and will be paid when you renew your registration.  If you renew for two years, there will be two annual fee.[NEWLINE][BOUNDARY][NEWLINE]user: What if, I want to turn over my plates.  Is there anything I can get in return to prove that I did it?[NEWLINE]agent: Yes, you will receive a receipt form FS-6 T when you surrender your plates. Verify the information listed on the receipt, make sure that the receipt displays the words \"Stored at Local Office\", and keep this receipt. We will indicate on the registration record that the vehicle plates have been stored.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information about my new picture plate available?[NEWLINE]agent: Of course. A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available here. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: In that case you must submit a Request for refund or fee paid for motor vehicle registrations and driver licenses (MV-215) to apply for a refund of the balance of the fee. A processing fee of $ 1.00 is subtracted from your refund. You will not receive a refund if the registration expires in less than one year.[NEWLINE][BOUNDARY][NEWLINE]user: And what exactly is the pricing on plates?"}
{"id": "superseg_train_6016", "dialogue": "user: Hello. How are you doing? I came here to inform myself about a few things. For example, if I can keep my picture plates if I remove a vehicle from the road.[NEWLINE]agent: Yes. You can store your picture or professional plates at most DMV offices.[NEWLINE]agent: Did you plan to register the vehicle again, or to use your stored picture or professional plates to register another vehicle?[NEWLINE]user: No, not really. That vehicle is permanently retired.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm planning to get a new picture plate for my company. Do you have any useful information about that kind of plates?[NEWLINE]agent: Of course. A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available on our website. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.[NEWLINE]user: I also need information, could I transfer personalized plates to a new vehicle? and the plates for a vehicle bought in a particular way, how can I get them?[NEWLINE]agent: In that case ask the DMV to transfer your custom license plates when you register the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: If I remove a vehicle from the road, can I keep my personalized license plates?[NEWLINE]agent: Yes. You can store your personalized dishes in most DMV offices.[NEWLINE][BOUNDARY][NEWLINE]user: And can I replace it just because they are old?[NEWLINE]agent: Yes, to replace your custom plates that are old or damaged, you must call the Custom Plate Unit at 1 - 518 - 402 - 4838.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_6017", "dialogue": "user: I'm removing my truck from the road for a while and I need to know what to do with my professional plates.[NEWLINE]agent: You can keep your professional plates and have them stored for you at most DMV offices.[NEWLINE]agent: Do you plan to register your vehicle again in the future?[NEWLINE]user: Yes. I will be registering it again later on.[NEWLINE]agent: Great. When you are ready to register your vehicle again, you need to go to the DMV office that has your plates stored. Be sure to bring your receipt form FS-6 T and any other documents you need to register your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: What about my custom plate fees? My vehicle was only registered for a year.[NEWLINE]agent: Since you've only had the registration for a year, you qualify for a refund for your custom plate fee. To get your refund, you need to submit Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215. You will be charged a $1.00 processing fee.[NEWLINE][BOUNDARY][NEWLINE]user: How much do professional plates cost?[NEWLINE]agent: The prices of professional plates vary. You can browse the available plate styles and view detailed pricing information on our website.[NEWLINE][BOUNDARY][NEWLINE]user: How much do the personalized picture plates cost?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. What would I use for a customized plate combo with the official plate?[NEWLINE]agent: 8 characters on standard series, 6 characters on a personalized[NEWLINE][BOUNDARY][NEWLINE]agent: These plates can be purchased for an additional fee, but their prices vary. You can find pricing information for specific plates on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out vehicle plates. How can I learn more about parking privileges for professional plates?"}
{"id": "superseg_train_6018", "dialogue": "user: I am planning to remove a vehicle from the road, and I would like to know if I can keep my photo or my professional plates.[NEWLINE]agent: Of course. You can store your picture or professional plates at  DMV offices.[NEWLINE]agent: Will you register your vehicle in the future?[NEWLINE]user: Yes, I will later.[NEWLINE]agent: When you go to do that, you must visit the office that has your vehicle plates. You need to bring the receipt form FS-6 T and the other documents required.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, to personalize the plates with images, what are the existing categories?[NEWLINE]agent: Picture plate categories are; I Love NY Adventure, Sports, Military and Veterans, Counties and Regions of NY State, Colleges, Fraternities, Sororities, Causes, Professions, Organization, and Motorcycle Plates.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding pictures and professional plates. What are these elements,?[NEWLINE]agent: It's a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I get to the DMV office?[NEWLINE]agent: You will receive a the form FS-6 T when you surrender your plates. Verify the information listed on the receipt form, please. You must see the words \"Stored at Local Office\". We will indicate on the registration record that the vehicle plates have been stored.[NEWLINE][BOUNDARY][NEWLINE]user: What is the new picture plate developed for a group or organization?[NEWLINE]agent: Find a detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates pdf MV-415. You need to know that professional plates do not grant you special parking privileges, unless the city, town or village where you station your vehicle has granted you such privileges. Please, contact your local police or parking enforcement agency  or the agency that is responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?"}
{"id": "superseg_train_6019", "dialogue": "user: Tell me about how to remove a vehicle from the road and keep my picture or professional plates[NEWLINE]agent: You can keep your picture or professional plates at most DMV offices[NEWLINE]agent: Do you want to register the vehicle again, or use your stored picture or professional license plates to register another vehicle?[NEWLINE]user: Hmmm, not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the replacement or transfer of my personalized plate. What if I don't want to go to the DMV due to past bad experiences?[NEWLINE]agent: The replacement or transfer personalized plates is not done at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Oh good. And if I want to park my car and not use it, can I get my money back for my custom plates until I use it?[NEWLINE]agent: In that case, the online custom plate order system can not give you credit for the custom plate fees you have already paid on your current registration.[NEWLINE]user: It sounds like I can get it though, who gives the credit?[NEWLINE]agent: Yes the Custom Plates Unit can give you credit.[NEWLINE][BOUNDARY][NEWLINE]user: How much is a picture plate per year?"}
{"id": "superseg_train_6020", "dialogue": "user: I need information about background checks to obtain approval for a hazardous materials endorsement.[NEWLINE]agent: Have you passed the background check?[NEWLINE]user: Yes, I have.[NEWLINE]agent: As long as you pass the written test and background check, you can get a CDL with a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if my application was approved or not?[NEWLINE]agent: You will receive a notification of approval in the mail along with instructions to obtain your CDL with the HazMat endorsement at your local DMV office.[NEWLINE]user: Why is the background check necessary?[NEWLINE]agent: To get the HazMat endorsement, federal laws require background checks that involve fingerprinting and US citizenship identification.[NEWLINE][BOUNDARY][NEWLINE]user: What steps do I need to follow if I receive a Notice of Non-Compliance and License Downgrade?"}
{"id": "superseg_train_6021", "dialogue": "user: Is it all possible for me to get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: On a good note the DMV will provide a CDL with the HazMat endorsement that is valid for 90 days; but we cannot issue one until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: When will I be notified of the results of my background check?[NEWLINE]agent: The Federal Transportation and Security Admininstration or TSA will notify you by mail with the results of the background check.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thank you. In that regard, my CDL was recently downgraded due to a lack of certification in my medical situation. Can I get it reinstated?[NEWLINE]agent: Yes, you can. You'll need to visit a local DMV office in order to upgrade back.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Um, i was told i need to be signed up into DMV's page to check my certification status, is that correct?[NEWLINE]agent: Well, it certainly will make your process more easy for you. Being signed up, you'll just need to go to License Status section, so you can determine how is it going with youe self-certification driving type, medical certification status and medical certification expiration date.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, certainly sounds great. I'll sign up later. Other thing, i'm not so good with dates, is any way you can remind me when some of my documents is about to expire?[NEWLINE]agent: No problem. DMV take care about that, sending you reminders about your CDL and medical certifications status and related information, including expiration dates.[NEWLINE]user: Great. what i need to do or where to go for sign up for those reminders, please?"}
{"id": "superseg_train_6022", "dialogue": "user: Hello, I would like to know if I can get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: No. We cannot issue the HazMat endorsement until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I fail the written exam or background checks?[NEWLINE]agent: you have not passed the written test?[NEWLINE]user: yes, I could not approve[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of the military skills test waiver? What are the prerequisites for obtaining the waiver?[NEWLINE]agent: To qualify for a waiver, you must have a valid New York state driver license or a valid out of state driver license that can be exchanged for a New York driver license.[NEWLINE]user: I was recently discharged from the military. Does that matter?[NEWLINE]agent: No. You can still qualify for the waiver.[NEWLINE]user: What do I need to bring with me to DMV?"}
{"id": "superseg_train_6023", "dialogue": "user: Hi, I'd like to know what happens if I don't pass the written exam or the background checks?[NEWLINE]agent: Do you want to know what the DMV will do if you fail the written test or background checks?[NEWLINE]user: Yes[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for DMV license enrollment, how do I find out more information?[NEWLINE]agent: You can look under the Driver License Class Descriptions MV-500C[NEWLINE]user: What happens after I meet all the requirements?[NEWLINE]agent: Your CDL will be issued and the class, endorsements and restrictions will depend upons the type of CMV you operated in the military.[NEWLINE][BOUNDARY][NEWLINE]user: What specific topic can I look under?[NEWLINE]agent: You would be able to look under the Topic, Commercial Drivers for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet for the military waiver?"}
{"id": "superseg_train_6024", "dialogue": "user: Hi, I'd like to know what happens if I don't pass the written exam or the background checks?[NEWLINE]agent: I don't pass the written test or background checks?[NEWLINE]user: if it is true do not pass the test[NEWLINE]agent: If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: And how will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: I want to change my self-certification, I want to change my license, how do I do this process? Can it be online or should I go to an office?[NEWLINE]agent: Sorry, but no. For that kind of request, you'll have to go to an DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, ok, that's a boomer. Fine, one more question. A little ago i sent to you my medical examiner's certificate and yesterday i received it back in my mail with a rejection letter, why's that?"}
{"id": "superseg_train_6025", "dialogue": "user: What if I do not pass the written test or the background checks?[NEWLINE]agent: you do not pass the written test or the background checks?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know whether or not my application has been approved?[NEWLINE]agent: We will mail you notification of approval along with instructions to go into a DMV office to obtain a CDL with the HazMat endorsement. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement.[NEWLINE]user: How long is it valid for?[NEWLINE]agent: The endorsement is valid for five years[NEWLINE][BOUNDARY][NEWLINE]user: if I don't pass the written test or the background checks[NEWLINE]agent:  the DMV will issue a CDL that does not have a HazMat endorsement[NEWLINE][BOUNDARY][NEWLINE]user: How do I provide my fingerprints for background checks?[NEWLINE]agent:  Fingerprinting is done by appointment only. You must contact Identogo to select a fingerprinting location and schedule an appointment. Visit https://uenroll.identogo.com or by calling 1 - 877 - 472 - 6915.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I send the completed HazMat form?[NEWLINE]agent: HazMat UnitNYS DMV6 Empire State PlazaAlbany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: how initiate background checks?"}
{"id": "superseg_train_6026", "dialogue": "user: Hi, I'd like to know if I can get a temporary HazMat endorsement before the background checks are completed?[NEWLINE]agent: No. We cannot issue the HazMat endorsement until the background checks are completed and approved.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know if my application has been approved or not?[NEWLINE]agent: We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after all requirements are met?[NEWLINE]agent: We will then issue your CDL class, endorsements and restrictions will depend upon the type of CMV you operated in the military.[NEWLINE]user: What do I need to do to apply?[NEWLINE]agent: You must present certain requirements at the DMV office.[NEWLINE]user: What information do I need?"}
{"id": "superseg_train_6027", "dialogue": "user: I've been wondering what happens if I fail the written tests. Can you explain this, please?[NEWLINE]agent: Sure. Have you failed a written test or the background checks?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: In that case the DMV will issue a CDL that does not have a HazMat endorsement.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to pass the test? Can I repeat it?[NEWLINE]agent: You must answer 80 % or more of the questions correctly to pass the test. You can take the test as many times as necessary until you pass the test.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the updates to CDL skills testing? Is there any new information about the CDL test?[NEWLINE]agent: Yes, there are, as well as testing day requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Can my employer help me with this process?[NEWLINE]agent: Yes, they should, as no employer requiring a CDL for their employees should let someone work without one.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also require NY state residency?[NEWLINE]agent: Yes, all licenses issued by the State of New York require you to have residency.[NEWLINE]user: What about if I'm a US Resident but not a NY State resident?[NEWLINE]agent: That can work but it will have to be after June 2015 for an issuance date.[NEWLINE]user: What if I had a CDL in another state and am trying to get it transferred to NY?[NEWLINE]agent: It's possible; you would have to speak with a branch representative in order to get more details, however.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was self-certified?"}
{"id": "superseg_train_6028", "dialogue": "user: I have a query in relation to getting a temporary HazMat endorsement. Is there any way I can get this temporary endorsement before background checks have been completed?[NEWLINE]agent: Unfortunately, we cannot issue any HazMat endorsement until all of our background checks have been completed and are approved. A CDL is provided by the DMV with the necessary HazMat endorsement[NEWLINE]user: Because it takes so long to get the temporary endorsement and due to the fact that I need this temporary HazMat endorsement urgently, is there anything I can do in the meantime?[NEWLINE]agent: As I have just mentioned, we are unable to provide you with a temporary HazMat endorsement before background checks are completed[NEWLINE][BOUNDARY][NEWLINE]user: Can New York State deny my application if I have an open suspension in another state?[NEWLINE]agent: Yes. With the CDL Permit Rule the NY State can check for open suspensions and revocations in other states and reject any application if it finds open suspensions.[NEWLINE]user: To what applications applies the CDL Permit Rule?[NEWLINE]agent: It applies to the CLP and CDL license applications.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do to make sure to receive the notification for when the medical certification status becomes \"Not Certified\"?[NEWLINE]agent: We can send employers the notification of the changes if they subscribe to the NY State License Event Notification Service (LENS).[NEWLINE][BOUNDARY][NEWLINE]user: Can I get the L restriction on my CDL upgraded?[NEWLINE]agent: If you do the test in a vehicle with air over hydraulic brakes, your restriction will be upgraded from an L to a Z.[NEWLINE][BOUNDARY][NEWLINE]user: Now tell me about the sanctions for CLP holders."}
{"id": "superseg_train_6029", "dialogue": "user: Hello I need information about my rights since a DMV complaint has been filed against me[NEWLINE]agent: a Protected the license, registration or certification of your installation?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if a complaint is filed against me?[NEWLINE]agent: You must first know that the New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers, and other related businesses in New York State.[NEWLINE]user: What do I have to do to be able to legally operate as a business?[NEWLINE]agent: You must register with the DMV. Once your application is approved you will receive a certificate from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: What if I choose to appeal?[NEWLINE]agent: If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the Administrative Appeal Form [2] AA-33A, which must be accompanied by the applicable filing fee.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I lose my license?[NEWLINE]agent: The license, registration or certification of your facility allows you to operate in New York State. Complaints filed and charges filed against you may result in the loss of your privilege to operate as a business in New York State.[NEWLINE][BOUNDARY][NEWLINE]user: and why ALJ only imposes civil penalties?"}
{"id": "superseg_train_6030", "dialogue": "user: what are my rights if a complaint or other DMV charges have been filed against me[NEWLINE]agent: have the license, registration or certification of your installation[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: If I pay my fine and / or penalty or fulfill my applicable suspension period?[NEWLINE]agent:  you will be back in business after complete compliance[NEWLINE][BOUNDARY][NEWLINE]user: What to do if a complaint is filed against me[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE][BOUNDARY][NEWLINE]user: what is the result of the hearing,[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user:  Avoid Losing Your Facility License, Registration or Certification[NEWLINE]agent:  Your facility license, registration or certification enables you to operate in NYS. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS.[NEWLINE]user: Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS"}
{"id": "superseg_train_6031", "dialogue": "user: Hi there. Good day. I want to know if a complaint are filed against me.[NEWLINE]agent: Do you have a facility license, registration or certification?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K., no problem. do you have a complain filed against you right now?[NEWLINE]user: No, as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the complaint process?[NEWLINE]user: No, I don't know how to do with that.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested into know about the hearing process?[NEWLINE]user: Not right now, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to have more information regarding to how to avoid losing your facility license, registration or certification?"}
{"id": "superseg_train_6032", "dialogue": "user: What are my rights if a complaint or other DMV charges have been filed against you?[NEWLINE]agent: Do you want to protect your installation license, registration or certification?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know what to do if a complaint is filed against you?[NEWLINE]user: yes[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE]agent: Do you want to know what to do to legally operate as such a business?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If the complaint is not resolved with the CSR?[NEWLINE]agent: the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation[NEWLINE]user: How is the AFI complaint process?"}
{"id": "superseg_train_6033", "dialogue": "user: What are my rights if a complaint or other DMV charges have been filed against you?[NEWLINE]agent: Do you want to protect your installation license, registration or certification?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: how is the complaint process[NEWLINE]agent: a hearing must be held first[NEWLINE][BOUNDARY][NEWLINE]user: If I choose to appeal[NEWLINE]agent: you have 60 days from the date of the ALJs decision to file the Administrative Appeal Form [ 2 ] AA-33A, which must be accompanied by the appropriate filing fee[NEWLINE]user: what is the result of the hearing[NEWLINE]agent: the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent: he result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in NYS. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced[NEWLINE][BOUNDARY][NEWLINE]user: \u00a0is the result of the hearing"}
{"id": "superseg_train_6034", "dialogue": "user: Good morning. I was interested into know if i have any rights or resources available in case i'm against a complaint?[NEWLINE]agent: Sure, you have a few of those. First, Are you looking for information to protect your facility license, registration or certification?[NEWLINE]user: No, nothing like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, could be possible you're interested in knowing what to do in case a complaint is filed against you, then?[NEWLINE]user: That could be, but no, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: It looks like you already got some info then. Lets see, Do you want to know about the complaint process?[NEWLINE]user: No, is not like that at all. What else you have?[NEWLINE][BOUNDARY][NEWLINE]agent: Well, is by any chance that you are looking for information about the hearing process after the complaint filing?[NEWLINE]user: Yeah, that's it, that's what i'm looking for. Wow, i thought i was going empty handed.[NEWLINE]agent: All right. For the hearing process, you can hire an attorney and to bring that attorney to your hearing. In that regard, you must know that the DMV would be the petitioner in this case and the complainant may be a witness for this case.[NEWLINE]agent: Do you want to know what could happen on the results?[NEWLINE]user: Yes, please, it would be useful for future reference.[NEWLINE]agent: Good, The cause's judge may sustain al, or none of the charges. It could be no action, a warning, imposition of suspension, revocation or civil penalties.[NEWLINE]user: And if i have to pay something?"}
{"id": "superseg_train_6035", "dialogue": "user: what are my rights if a complaint or other DMV charges have been filed against me[NEWLINE]agent: Do you want to protect your installation, registration or certification license?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: What to do if a complaint is filed against me?[NEWLINE]agent: he New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS[NEWLINE]user: how to legally operate as such a business[NEWLINE]agent: you must register with DMV. Once your application is approveds you will receive a certificate from DMV[NEWLINE]user: I need more information[NEWLINE]agent: you will receive a certificate from DMV[NEWLINE][BOUNDARY][NEWLINE]user: I need more information[NEWLINE]agent:  Return to DMV Publications[NEWLINE][BOUNDARY][NEWLINE]user: if i pay my fine and/or penalty or serve out period of suspension[NEWLINE]agent:  you will be back in business after complete compliance[NEWLINE][BOUNDARY][NEWLINE]user: how to protect my business?"}
{"id": "superseg_train_6036", "dialogue": "user: we got a complaint against our shop and want help[NEWLINE]agent: Would you like to know how to Protect Your Facility License, Registration or Certification?[NEWLINE]user: no we want help with a complaint[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the who and what when a complaint is filed against you?[NEWLINE]user: yes[NEWLINE]agent: The New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NYS.  They will be be involved in this matter.[NEWLINE]agent: Are you set to legally operate as a business?[NEWLINE]user: Yes, I hope so. we took care of all of that stuff already[NEWLINE]agent: So it is taken care of because to legally operate you must register with DMV.[NEWLINE]user: and then we get a certificate???[NEWLINE]agent: Yes, once your application is approved you will receive a certificate from DMV[NEWLINE][BOUNDARY][NEWLINE]user: who is the commissioner now?"}
{"id": "superseg_train_6037", "dialogue": "user: How can I request benefits?[NEWLINE]agent: To do it you must send\u00a0 Original installation request pdf VS-1v[NEWLINE][BOUNDARY][NEWLINE]user: and do I need to have a Zoning Test?[NEWLINE]agent: don't you have proof of zoning?[NEWLINE]user: Yes[NEWLINE]agent: ok if someone doesn't have proof of zoning, they shouldn't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: Perhaps an irrelevant issue for the time being for the Hearing process. What happens if my license is revoked?[NEWLINE]agent: If you are revoked, you will need to cease to operate and surrender all supplies.[NEWLINE]user: Can I appeal?"}
{"id": "superseg_train_6038", "dialogue": "user: How do I apply to open a repair shop in New York State?[NEWLINE]agent: you must submit Original Facility Application and show proof you have permission to use the property from the owner with a notarized statement.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have proof of zoning?[NEWLINE]user: No, I do not have proof of zoning.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Certificate of Authority?[NEWLINE]user: No, at this time I do not have Certificate of Authority.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you happen to have the Proof of Business Name?[NEWLINE]user: yes, I have proof of business name.[NEWLINE]agent: do you know what to do if you don't have proof of business name yet?[NEWLINE]user: No, I am not sure what to do in that situation.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would I not submit my application with DMV if I do not have business name?"}
{"id": "superseg_train_6039", "dialogue": "user: Hi, can you tell me how can I request?[NEWLINE]agent: You must sendOriginal installation request pdf VS-1   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]user: should i have zoning proof?[NEWLINE]agent: don't have zoning proof?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I still do not have a Certificate of Authority?[NEWLINE]agent: If you don't already have your Certificate of Authority, don't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet if I want to become a New York State Registered Repair Shop?[NEWLINE]agent: you should   see the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82 s  Download and Read Repair & Body Shop VS-145 Business Requirements PDF[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I still don't have my proof of Workers' Compensation Insurance?[NEWLINE]agent: If you don't already have proof of Workers' Compensation Insurance, don't submit an application to DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: and where do i get the requirements?"}
{"id": "superseg_train_6040", "dialogue": "user: and can i request by mail?[NEWLINE]agent: of course You must send a printed copy of your application, the associated documents and the fee[NEWLINE]agent: Do you want more information?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and should i have a zoning test?[NEWLINE]agent: If you don't have proof of zoning, don't submit an application with the DMV yet![NEWLINE][BOUNDARY][NEWLINE]user: Also, do you have any knowledge of the hearing procedure? What happens if my permission is revoked?[NEWLINE]agent: If you are revoked, you must surrender all supplies and cease to operate.[NEWLINE]user: And what if the ALJ only imposes civil penalties?"}
{"id": "superseg_train_6041", "dialogue": "user: Hello, how should I send the request?[NEWLINE]agent: You must send    Original installation request pdf VS-1     that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]agent: and have a zoning test?[NEWLINE]user: Yes[NEWLINE]agent: Are you sure you have the zoning test?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and can i send by mail?[NEWLINE]agent: You must send a printed copy of your request, the associated documents and the fee to this address[NEWLINE]agent: Do you want more information?[NEWLINE]user: For more information, contact Application Processing at 1 - 518 - 474 - 0919.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to become a New York State DMV Registered Repair Shop?"}
{"id": "superseg_train_6042", "dialogue": "user: How should I apply?[NEWLINE]agent: You must send   Original installation request pdf VS-1 s   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt[NEWLINE][BOUNDARY][NEWLINE]user: and do I have to have Zoning Proof?[NEWLINE]agent: don't have zoning proof?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?[NEWLINE]agent: You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the forms, or call 1 - 518 - 474 - 0919 for more information.[NEWLINE]user: What do I need to do to convert my repair shop registered with the New York State DMV?[NEWLINE]agent: consult the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82   download and read Repair & Body Shop business requirements PDF[NEWLINE][BOUNDARY][NEWLINE]user: And how do I do if I still don't have my Proof of Workers' Compensation insurance?[NEWLINE]agent: Don't have your proof of Workers' Compensation Insurance?"}
{"id": "superseg_train_6043", "dialogue": "user: how to open a repair?[NEWLINE]agent:  You must submitOriginal Facility Application pdf [ 3 ] VS-1 that you have permission to use the property at the business location notarized statement from property owner, lease may be contingent on facility approval, sub - lease with primary lease, mortgage, deed or receipted tax bill[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of Proof of zoning[NEWLINE]agent: you have proof of zoning?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I have an employee, family included[NEWLINE]agent:  you must submit proof of Workers Compensation Insurance. You can visit the NY State Workers Compensation Board website for instructions on this process[NEWLINE]user: If I still don't have proof of Workers' Compensation Insurance[NEWLINE]agent:  do not submit an application with DMV yet[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to become a New York State DMV Registered Repair Shop?"}
{"id": "superseg_train_6044", "dialogue": "user: can you give me an idea of the things I need to apply to open a body shop?[NEWLINE]agent: You will have to submit the Original Facility Application, and you need proof that you have permission to use the property at the business location and I can give you the rest of what will be needed if you want[NEWLINE][BOUNDARY][NEWLINE]user: proof of zoning is needed? or do you know that info already[NEWLINE]agent: You don't have proof of zoning?[NEWLINE]user: yeah, not yet but looking into it[NEWLINE]agent: Okay, don't submit an application with DMV yet until you get proof of zoning[NEWLINE]user: I would like to send the application this week should have the zoning tests but thanks for the warning. What do I do if I also have an inspection station license?[NEWLINE]agent: please see Inspection Station Cap Information[NEWLINE]user: What happens if the new location was previously registered as a repair shop?[NEWLINE]agent: You must provide the Facility number or name of that shop. This may be accepted as proof of zoning[NEWLINE][BOUNDARY][NEWLINE]user: Do I need the same forms to do that?[NEWLINE]agent: Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form, or call 1 - 518 - 474 - 0919 to get more information[NEWLINE][BOUNDARY][NEWLINE]user: If I want to ammend or replace my documents, can I mail them?"}
{"id": "superseg_train_6045", "dialogue": "user: I want to open an auto repair shop and was wondering if it's possible to complete the application by mail.[NEWLINE]agent: Yes. You will need to send a hard copy of your application, any associated documents, and a money order or check for the fee.[NEWLINE]agent: Do you need more information about application processing?[NEWLINE]user: Yes, that would be helpful.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find information about Workers Compensation Insurance for my business?[NEWLINE]agent: You can find this information on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Will DMV provide me with an official auto repair shop sign?[NEWLINE]agent: No, but you can purchase these from a sign shop or automotive supply store.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else regarding  Workers Compensation Insurance,  what will happen if I am revoked?[NEWLINE]agent: If you are revoked, you will need to cease to operate and surrender all supplies.[NEWLINE]user: Can I appeal?"}
{"id": "superseg_train_6046", "dialogue": "user: How to Change the Name in the Title After the Lease Purchase At a DMV Office[NEWLINE]agent: Do you want to know what to bring?[NEWLINE]agent: have all the evidence?[NEWLINE]user: yes[NEWLINE]agent: proof of identity such as a NYS License, Permit, or Non - Driver ID card must be current or not expired for more than 2 years[NEWLINE][BOUNDARY][NEWLINE]user: When I buy a vehicle from a leasing company what should I have?[NEWLINE]agent:  in your name.The title must be issued in your name before you can sell or transfer the vehicle. You can transfer the title by mail or at a DMV office[NEWLINE][BOUNDARY][NEWLINE]user: Where can dealers find information about filing or removing a lien?[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for your assistance, it is greatly appreciated. What should I do if the lienholder isn't a loan company but rather a specific person?[NEWLINE]agent: Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized.[NEWLINE][BOUNDARY][NEWLINE]agent:  See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: Okay thanks. I'd also want to find out on what should I send by mail regarding on removing a lienholder?[NEWLINE]agent:  NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany, NY 12228 - 0331[NEWLINE]user: the title you must have completed?"}
{"id": "superseg_train_6047", "dialogue": "user: What do I need to bring to the DMV office to change name on title after lease buyout?[NEWLINE]agent: You would need to bring a completed Vehicle Registration application.[NEWLINE]agent: Do you have other kinds of proof?[NEWLINE]user: No, I do not need to bring other proof I have the completed Vehicle Registration.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of payment do I need to show for the sales tax paid?[NEWLINE]agent: You would need an FS-6 T receipt issued by the DMV, or obtain a Claim for Sales Tax Exemption from the leasing company and a bill of sale; or a Dealer Retail Certificate of sale MV-50 completed by the dealer located in New York state.[NEWLINE][BOUNDARY][NEWLINE]user: What needs to be on the title?[NEWLINE]agent: It would have to have the buyer and seller information and odometer and damage disclosure statements for all vehicles that are 10 years old or newer.[NEWLINE][BOUNDARY][NEWLINE]user: Can dealers find information about filing or removing a lien?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have - for all vehicles. Is this the only policy in this state?[NEWLINE]agent: This is the policy of many of other states, not just this one.[NEWLINE][BOUNDARY][NEWLINE]agent: You would need to see Remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what document I need as my proof of ownership and what should be the important details on the document that I need to provide?"}
{"id": "superseg_train_6048", "dialogue": "user: as it is through a DMV office[NEWLINE]agent: must bring several things[NEWLINE]agent: You do not have a Vehicle Registration / Title Application[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can dealers find information about filing or removing a lien?[NEWLINE]user: If there was a lien on a vehicle, how does the DMV know if this has been removed?[NEWLINE]agent: The DMV receives the certificate of title and proof that the lien is satisfied.[NEWLINE]agent: See Remove or add a lienholder from a title[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious about the FS-6 T. What's the best way to get this FS-6 T?[NEWLINE]agent:  an FS-6 T receipt issued by DMV [ to get an FS-6 T,s   you must obtain a Claim for Sales Tax Exemption DTF-803 from the leasing company and a bill of sale and bring these items to a local DMV office  a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State[NEWLINE][BOUNDARY][NEWLINE]user: what else do i need to bring to the office[NEWLINE]agent: a completed Statement of Transaction Sale or Gift of Motor Vehicle, Trailer,  All - Terrain Vehicle ATV[NEWLINE]user: I need more information"}
{"id": "superseg_train_6049", "dialogue": "user: Hello I need information about what to bring to the DMV office?[NEWLINE]agent: Bring[NEWLINE]agent: don't have the vehicle title?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You must have the title issued in your name. The title must be issued in your name before you can sell or transfer the vehicle. You can transfer the title by mail or at a DMV office.[NEWLINE]agent: Is the title in your name?[NEWLINE][BOUNDARY][NEWLINE]user: What information should the title have?[NEWLINE]agent: New York or out-of-state title must be complete[NEWLINE][BOUNDARY][NEWLINE]user: Where can distributors find information on how to file or remove a lien?[NEWLINE]agent: See Remove or add a lien holder of a title[NEWLINE]user: Where can distributors find information on how to file or remove a lien?[NEWLINE][BOUNDARY][NEWLINE]user: About lien, where can I learn more about the transaction system?[NEWLINE]agent: please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6050", "dialogue": "user: Can you answer a few questions about registering a vehicle, please? I plan to visit the DMV office next week.[NEWLINE]agent: Of course. Please bring a completed Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON) with you.[NEWLINE]agent: Would you like to know what other documents instead of those two you can use to register?[NEWLINE]user: No, thank you. I already have these two documents ready.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What other documents do you need, a proof of my payment of the sales tax?[NEWLINE]agent: Yes, we accept an FS-6 T receipt issued by DMV or a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State.[NEWLINE]user: Where should I send all these documents?[NEWLINE]agent: To the NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany, NY 12228-0331.[NEWLINE]user: Alright. What else should I put inside in the envelope?[NEWLINE]agent: The New York State title or other acceptable proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: My dealer requested information about removing a lien. Where can he find it?[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, regardingW h f h.Okay. Now, about XXXX. Who holds the lien?[NEWLINE]agent: The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.[NEWLINE][BOUNDARY][NEWLINE]agent: See the section \"Remove or add a lienholder from a title\" on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, another question about the title of sale of a vehicle, do I need to include all the information of the seller and buyer?[NEWLINE]agent: Yes. The title must have completed buyer and seller information, both the leasing company and the buyer must provide their signatures, dates of transfer, and addresses.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. What else should I include?"}
{"id": "superseg_train_6051", "dialogue": "user: Good evening. I recently bought a car from a company and want to change the name that appears in title. Can i do that at a DMV Office?[NEWLINE]agent: Of course you can. You only need to bring a completed Vehicle Registration / Title Application Form MV-82 or Application for Title MV-82TON.[NEWLINE]agent: Don't you have any of these Forms?[NEWLINE]user: Yeah, i don't have any of those right now. What to do then?[NEWLINE]agent: No need to worry. You can bring any other ID proof to us, such as a NYS license, a Permit or a non.driver ID card which is current or haven't expired for more than 2 years.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, lucky i have some of that. Look, i'm looking for the info but,i should have had my name in the title when i bought the vehicle, right?[NEWLINE]agent: That's correct. Is better that way so you can avoid any troubles if you decide to sell or transfer the vehicle afterwards.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, yeah, i'll have to keep that on mind next time, heh. Say, that other day i was in a dealership and hear something about liens and not knowing where to get information. Could you tell me something about it?[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, now regarding my creditor can eliminate the lien, where or how can I find more information about the electronic lien transaction system?[NEWLINE]agent: please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1[NEWLINE][BOUNDARY][NEWLINE]agent: No problem. IF you know someone with a similar situation, just tell them to go online and look for information under Remove or add a lienholder from a tittle.[NEWLINE][BOUNDARY][NEWLINE]user: Great, That has been recorded. In any case, if I am unable to visit a DMV office, can those proofs that you mentioned be mailed to me? Are they the same as they were before?[NEWLINE]agent: The same. A copy of your NYS Driver License, Permit or Non-Driver ID Card, currently valid or not being expired for more than 2 years.[NEWLINE]user: And, about the forms, are they the same ones, too?"}
{"id": "superseg_train_6052", "dialogue": "user: Goof afternoon. I heard that you offer the possibility to change a name in a vehicle's tittle on your offices, is that right?[NEWLINE]agent: That information is correct. All you need to do is to bring to any DMV's office a completed Form MV-82 or Form MV-82TON. In both cases, it applies to Vehicle or Title registration.[NEWLINE]agent: Just in case, Are you in possession of any Id proof, in case we need it from you?[NEWLINE]user: No, i think i don't have any of those.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: All right. Say, are you referring by any chance any NY license or something like that, to serve as proof?[NEWLINE]agent: That's exactly what i meant before. If you have a NYS driver license, or Permit or even a Non-Driver ID card that hasn't expired over 2 years, you can submit it as proof.[NEWLINE][BOUNDARY][NEWLINE]user: Ahh, then i wasn't so diverted, huh?. Hey, don't know if you can clarify me this, but i was about to buy a car but the dealer told me he couldn't give me the vehicle because having a lien on its title. IS there a way to remove that?[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to the title certificate What happens if a lien holder obtains a copy of my title certificate?[NEWLINE]agent: In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, there is. He must go online and the search for \"Remove or add a lienholder from a title\" in our search tool.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a new query. Is there anything else that could be used as evidence?[NEWLINE]agent: in fact, there are. You can submit a proof of payment of the sales tax. DMV can provide you with FS-6 T receipt after you claim a sales tax exemption. Also, you can add a Form MV-50 aka Dealer Retail Certificate of Sale, completed by a dealer located in NY.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i was guessing it could be more of those documents. These can all be sent via mail or delivered in person at your offices, right?"}
{"id": "superseg_train_6053", "dialogue": "user: I just bought a car from a leasing company and need to get it put in my name. I was wondering if it was possible to do this by mail.[NEWLINE]agent: Yes, this can be done by mail. You will need to complete the Vehicle Registration/Title Application or Application for Title.[NEWLINE][BOUNDARY][NEWLINE]user: Where can a dealer find information about getting a lien removed from a title?[NEWLINE]user: I have another question about transfer a title certificate. Do I hand over the original evidence or a copy to the new owner?[NEWLINE]agent: You can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied. Keep a copy of the proof for your records[NEWLINE]agent: A dealer can find this information on our website under Remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: Does the DMV can process the title certificate under my name?[NEWLINE]agent: Absolutely. Be sure to bring all the necessary documents when you go.[NEWLINE]agent: Do you have the Application form I mentioned above?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I don't have one?[NEWLINE]agent: If you don't have the application, you'll need to provide a proof of identity like a copy of your NYS Driver License, a Permit, or ID card. Your proof of identity must be current or have not been expired for more than 2 years.[NEWLINE]user: My license has been expired for about a year and a half. Will they still accept it?[NEWLINE]agent: Yes. As long as your license hasn't been expired for more than 2 years, it will be accepted as a proof of identification.[NEWLINE]user: If I do decide to do this by mail, where do I send it to?"}
{"id": "superseg_train_6054", "dialogue": "user: what form do I need to mail in when I change the name on a lease I bought?[NEWLINE]agent: You will need the Vehicle Registration/Title Application or the Application for Title[NEWLINE]user: what types of proof do you accept for identity?[NEWLINE]agent: You will need proof of identity such as a copy of your NYS Driver License, Permit, or Non-Driver ID card.[NEWLINE][BOUNDARY][NEWLINE]user: Is there online info that shows how dealers can find information about filing or removing a lien?[NEWLINE]user: On a somewhat related note about my transfer of title, should I keep a copy for my own records after I transfer it?[NEWLINE]agent: ou can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied. Keep a copy of the proof for your records[NEWLINE]agent: We have a page that shows how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another DMV-related question. If I can go in instead of mailing it, what would I need[NEWLINE]agent: null[NEWLINE]agent: will you need to provide other kinds of proof when you come in?[NEWLINE]user: yes, I might have to[NEWLINE]agent: We will accept documents such as a NYS License, Permit, or Non-Driver ID card that is current and not expired for more than 2 years[NEWLINE]user: will I need the same form as when I do it by mail?"}
{"id": "superseg_train_6055", "dialogue": "user: hello a question is it possible that I receive reminders by email and / or text?[NEWLINE]agent: want more information about that topic?[NEWLINE]user: Yes[NEWLINE]agent: You can sign up to receive email and / or text reminders before your driver's license, email and / or text reminders before your driver's license,[NEWLINE]agent: Is your driver's license about to expire when you register?[NEWLINE]user: Yes[NEWLINE]agent: You may not receive electronic reminders until the next time it expires[NEWLINE][BOUNDARY][NEWLINE]user: I received an email from New York State DMV messages @ nydmv.messagingchannel.com about an improvement in the Electronic Reminder program. Is this real?[NEWLINE]agent: Yes it is. You received the email from mess protected email because you are in the DMV Electronic Reminders program.[NEWLINE][BOUNDARY][NEWLINE]user: so what should i do to receive the reminders?[NEWLINE]agent: for this Sign up to receive email reminders and / or text messages online[NEWLINE]user: What if the driver's license is commercial CDL can also subscribe?"}
{"id": "superseg_train_6056", "dialogue": "user: I wanted to know how to sign up for alerts[NEWLINE]agent: would you like to know more about what you will receive if you sign up?[NEWLINE]user: yes[NEWLINE]agent: You can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.[NEWLINE][BOUNDARY][NEWLINE]user: There's more to TNC than meets the eye. What kind of insurance does a TNC driver need?[NEWLINE]agent: The TNC companies take care of the understanding of insurance needed.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am licensed to operate for hire by the NY City taxi and limousine commission, can I work at a TNC driver outside of NY City?[NEWLINE]agent: Yes you allowed only if you are authorizd by a licensed TNC company and if you use a different vehicle than you drive for hire in NY City.[NEWLINE][BOUNDARY][NEWLINE]user: Can I pick up passengers in NY City if I am an authorized TNC driver?[NEWLINE]agent: You can if you are separately authorized by the NY City Taxi and Limousine Commission; but otherwise no.[NEWLINE][BOUNDARY][NEWLINE]user: Am I allowed to drop off a TNC passenger in NY City that I picked up outside the City if I am an authorized TNC driver?"}
{"id": "superseg_train_6057", "dialogue": "user: I want to sign up for email reminders[NEWLINE]agent: Would you like to know what the reminders will cover?[NEWLINE]user: yes[NEWLINE]agent: Okay, you can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.[NEWLINE]agent: Is your driver license, non-driver ID, registration, inspection, medical certification or medical variance close to expiring?[NEWLINE]user: My ID is about to expire, that is why I wanted to sign up for reminders so I remember to get a new one[NEWLINE]agent: since your ID is close to expiring when you sign up for reminders, you might not not get electronic reminders until the next time it\u2019s due[NEWLINE][BOUNDARY][NEWLINE]user: can I email you if I have problems with your reminders?[NEWLINE]agent: Yes, you can contact us.[NEWLINE]user: can I use the email you use to send me reminders to talk to you?[NEWLINE]agent: You will receive email reminders from messages@nydmv.messagingchannel.com because you are in the DMV Electronic Reminders program. Please do not write to this email address, because you will not receive a response.[NEWLINE][BOUNDARY][NEWLINE]user: for who are the medical certification reminders you mentioned earlier?"}
{"id": "superseg_train_6058", "dialogue": "user: You can help me get text reminders from the DMV[NEWLINE]agent: would you like to know more about email and text reminders?[NEWLINE]user: no, I want to know how to get the email and text reminders[NEWLINE][BOUNDARY][NEWLINE]agent: Did you have a question about the emails we sent out?[NEWLINE]user: yes, how do I get them[NEWLINE]agent: If you sign up for email reminders you will receive emails from messages@nydmv.messagingchannel.com because you have signed up for the DMV Electronic Reminders program.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for that information. Another question I have is do I need a special insurance policy as a TNC driver?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, I'm just asking these questions for my son.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So if he becomes an authorized TNC driver, can he pick up passengers in NY?"}
{"id": "superseg_train_6059", "dialogue": "user: How to receive reminders by email?[NEWLINE]agent: you want to receive emails or text messages[NEWLINE]user: yes[NEWLINE]agent: You can sign up to get email and/or text reminders before your driver license,email and/or text reminders before your driver license, non  driver ID card, registration or vehicle inspection expires.[NEWLINE]agent: Is your documentation about to expire when you register?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I subscribe?[NEWLINE]agent: DMV will also enroll you after you complete an online registration renewal transaction as part of a new initiative to save taxpayers more than $ 500,000 per yea[NEWLINE][BOUNDARY][NEWLINE]user: Another question related to Executive Order No. 2. But does this extend to all military service?[NEWLINE]agent: Apply for new york state military personnel returning from active military service related to the war on terrorism and military action in iraq.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to do anything or just wait until I return?"}
{"id": "superseg_train_6060", "dialogue": "user: Hi. I was looking information if there is any kind of reminder related to the dmv.[NEWLINE]agent: Have you asked for any kind of appointment related with the dmv?[NEWLINE]user: No yet, but It would be good have one, because sometimes I forget things.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you received any email from a direction related to the dmv?[NEWLINE]user: No yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know when will you get any reminder?[NEWLINE]user: I think I do, when I have requested anything.[NEWLINE]agent: That's right. Do you have any registration for renewal and inspection?[NEWLINE]user: Yes, I have one.[NEWLINE]agent: That's great. Now you need to know that you must be the primary registrant listed if the vehicle is owned for more that one person.[NEWLINE][BOUNDARY][NEWLINE]user: The dmv only will message me one single email direction?[NEWLINE]agent: Yes. The dmv only keeps one email address for each customer.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I don't want any more emails from the dmv?"}
{"id": "superseg_train_6061", "dialogue": "user: Hi. I would like to know if is possible to get information or reminders from the dmv through email or text.[NEWLINE]agent: Would you like to receive general information by email or text?[NEWLINE]user: Not so general information.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you received any email related to the electronic reminder program from the dmv?[NEWLINE]user: Yes. I received one of those, so I got curious about it.[NEWLINE]agent: You have received one of those messages because you are part of the dmv electronic reminders program.[NEWLINE]agent: Do you want to contact the dmv about this?[NEWLINE]user: Yes, I would like to.[NEWLINE]agent: Great. In that case, please don't write back to the email you received because you won't get any answer. Look for our contact channels.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if at some point I don't want to receive any more messages from you?[NEWLINE]agent: You mean, you want to stop to receive any other message from the reminders program?[NEWLINE]user: Just from those how could be spam.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to have driver license to receive this reminders?"}
{"id": "superseg_train_6062", "dialogue": "user: Hi there. I'm looking information about some reminders system you may have.[NEWLINE]agent: Is this related about any message you have received in past days?[NEWLINE]user: Not exactly, but may be related.[NEWLINE][BOUNDARY][NEWLINE]agent: have you received any message from the email messages@nydmv.messagingchannel.com?[NEWLINE]user: No, no as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking to how to get reminders?[NEWLINE]user: I'm not fully interested in that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is the email you used to sign up different from the one you provided to the dmv?[NEWLINE]user: Yes, that's correct.[NEWLINE]agent: Alright. You must know that the dmv just keeps one mail address for each customer and the email you use to sign up, will replace any other.[NEWLINE][BOUNDARY][NEWLINE]user: So, that's were I may look for any reminder from you?[NEWLINE]agent: That's right. Because you be part of the dmv electronic reminders program.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for commercial drivers?"}
{"id": "superseg_train_6063", "dialogue": "user: Hello. I want to know what can you tell me about any program of spam mails or anything similar.[NEWLINE]agent: Have you received any kind of reminder or message?[NEWLINE]user: Not a message, but I received an email.[NEWLINE][BOUNDARY][NEWLINE]agent: Is this email you received from the new york state dmv about an enhancement to the electronic reminder program?[NEWLINE]user: Yes, that's correct. It looked odd to me. I don't know if it was real or not.[NEWLINE]agent: Yes, it's a real message from us.[NEWLINE]agent: Would you like to contact us because of this?[NEWLINE]user: Not exactly.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But what can I do if I don't want to receive more messages?[NEWLINE]agent: You just need to select the unsubscribe option on the subscription page and enter your id number and date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Great. No matter if I'm a commercial driver, right?"}
{"id": "superseg_train_6064", "dialogue": "user: What type of plates can I order picture and professional plates with?[NEWLINE]agent: You are allowed to order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my registration expires in the next 60 days and want picture plates?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about passenger cars, commercial vehicles, and motorcycles. And if there is a change of residence, how long do I have to report it?[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]agent: Renew your registration and change your address online before ordering picture plates and you must visit a DMV office to do it.[NEWLINE][BOUNDARY][NEWLINE]user: For the plates, What topics can I research on the internet?[NEWLINE]agent: You can look at the topic Plates online.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to order plates on the phone?[NEWLINE]agent: Yes, it is possible to order custom plates online at 1-518-402-4838 Monday through Friday 8 a.m. to 4 p.m.; but online is a lot faster.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order my picture plates by mail?[NEWLINE]agent: Do you want to order professional plates by mail?"}
{"id": "superseg_train_6065", "dialogue": "user: Hello I need information about How to request professional photos and plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request by phone?[NEWLINE]agent: You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: well. Now, regarding old or damaged personalized plates, can I replace them? what is the procedure?[NEWLINE]agent: Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I do with the plates of a vehicle bought by a private?[NEWLINE]agent: In that case ask the DMV to transfer your custom license plates when you register the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: If I remove a vehicle from the road, can I keep my personalized license plates?[NEWLINE]agent: Yes. You can store your personalized dishes in most DMV offices.[NEWLINE][BOUNDARY][NEWLINE]user: And can I replace it just because they are old?[NEWLINE]agent: Yes, to replace your custom plates that are old or damaged, you must call the Custom Plate Unit at 1 - 518 - 402 - 4838.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_6066", "dialogue": "user: Hello I need information about how I request a photo and professional plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: and can i order by mail?[NEWLINE]agent: Do you want to order by mail?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and one question the plates can be customized?[NEWLINE]agent: Many professional images or plates can also be customized. You can browse our collection of professional images and dishes and order online directly from the pages below.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you for this wonderful idea. Can I ask a one last question? Is it necessary for all of my applications to have the same address?[NEWLINE]agent: The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know if the registry is equal to the state of new york and the other states?. What do I have to order the professional plates online?[NEWLINE]agent: You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.The mailing address in your vehicle registration record must be your current mailing address.  Your vehicle registration record must match your current name if your name has changed.[NEWLINE]user: Thank you for this wonderful topic suggestion. Well, if ordering online is the fastest option, then I'll do that. Is there anything I should consider when ordering online?"}
{"id": "superseg_train_6067", "dialogue": "user: Hello I need information about the order photos and professional plates[NEWLINE]agent: You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: can i order by phone?[NEWLINE]agent: You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing I'd like to ask you. What if my plates are damaged? Is it possible for me to replace them?[NEWLINE]agent: Call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: I have a custom image plate and want to replace it with a different image plate. Can I keep my current custom combination and use it on my new imaging plate?[NEWLINE]agent: Have you been told if the plate category you want allows custom combinations that contain the number of characters on your current plates?[NEWLINE]user: Yes, I have heard that.[NEWLINE]agent: If that is so, you may have the combination on your new custom plates. Most image plates require a $ 31.25 annual custom fee in addition to the $ 31.25 custom license plate fee, and you have also pay a plate fee for the new plates.[NEWLINE][BOUNDARY][NEWLINE]user: What if my plates are old? Can I replace them too?"}
{"id": "superseg_train_6068", "dialogue": "user: can you give me details of Order picture and professional plates[NEWLINE]agent: You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles[NEWLINE][BOUNDARY][NEWLINE]user: how is the Order by mail[NEWLINE]agent: To order picture or professional plates by mail[NEWLINE]user: it's not my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how is the Order by phone[NEWLINE]agent:  You can order by phone, however it s faster and easier to do it online. Call the Custom Plates Unit at 1 - 518 - 402 - 4838. Office hours are 8:00am - 4:00pm, Monday through Frida[NEWLINE][BOUNDARY][NEWLINE]user: in relation to a DMV office If I want to replace my documents, what should I do?[NEWLINE]agent:  be sure to bring payment for the fees[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about replacing my documents. what necessarily If I want to buy plates with the Universal Symbol of Access for people with disabilities, what should I do?[NEWLINE]agent: you must contact the Custom Plates Unit[NEWLINE]user: Another question for you: do I need a credit or debit card to register online, and when do I need to do so?"}
{"id": "superseg_train_6069", "dialogue": "user: What can I order picture and professional plates for?[NEWLINE]agent: You can order picture or professional plates for motorcycles, commercial, and passenger vehicles.[NEWLINE][BOUNDARY][NEWLINE]user: Can I order plates for people with disabilities that have the Universal Symbol of Access?[NEWLINE]agent: i see you want to order a plate for people with a disability with Universal Symbol of Access and you need to contact the Custom Plates unit.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about DMV. So I can transfer my current personalized plates to a new vehicle I'm planning to purchase soon?[NEWLINE]agent: Yes certainly.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want to go to the DMV due to past bad experiences, must I?[NEWLINE]agent: The replacement or transfer personalized plates is not done at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Oh good. And if I want to park my car and not use it, can I get my money back for my custom plates until I use it?[NEWLINE]agent: In that case, the online custom plate order system can not give you credit for the custom plate fees you have already paid on your current registration.[NEWLINE]user: It sounds like I can get it though, who gives the credit?[NEWLINE]agent: Yes the Custom Plates Unit can give you credit.[NEWLINE][BOUNDARY][NEWLINE]user: How much is a picture plate per year?"}
{"id": "superseg_train_6070", "dialogue": "user: Hello there. Can you walk me through the process of ordering picture plates, please?[NEWLINE]agent: Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I would like to do. Can I order by phone as well?[NEWLINE]agent: Yes, you can order by phone, however it's faster and easier to do it online. Call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about personalized plate transfer. So I'll be able to move my current customized plates to a new vehicle I'm planning to purchase soon?[NEWLINE]agent: Yes certainly.[NEWLINE][BOUNDARY][NEWLINE]user: I don't want to go to the DMV due to past bad experiences, must I?[NEWLINE]agent: The replacement or transfer personalized plates is not done at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Oh good. And if I want to park my car and not use it, can I get my money back for my custom plates until I use it?[NEWLINE]agent: In that case, the online custom plate order system can not give you credit for the custom plate fees you have already paid on your current registration.[NEWLINE]user: It sounds like I can get it though, who gives the credit?[NEWLINE]agent: Yes the Custom Plates Unit can give you credit.[NEWLINE][BOUNDARY][NEWLINE]user: How much is a picture plate per year?"}
{"id": "superseg_train_6071", "dialogue": "user: Hello there. Can you answer a few questions about ordering professional plates, please? There are a few things I'm confused about.[NEWLINE]agent: Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.[NEWLINE][BOUNDARY][NEWLINE]user: I'm aware of that. I've already filled out an order, where should I mail it to?[NEWLINE]agent: Please mail the completed form and your payment to: NYS DMV Custom Plates UnitP.O. Box 2775Albany, NY 12220.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. And what if my registration expires in the new two months?[NEWLINE]agent: In that case you should renew your registration before you order picture or professional plates.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a valid NY registration of my car for that?[NEWLINE]agent: Yes. You must have a valid New York State vehicle registration in the passenger, commercial or motorcycle registration class that does not expire within 60 days. The mailing address on your vehicle registration record must be your current mailing address and your vehicle registration record must match your current name if your name has changed.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Should I dispose of my old plates when I get the new ones?[NEWLINE]agent: Yes. Once you receive your new plates you will want to destroy your old plates to protect against the fraudulent use. Mark each vehicle plate with a permanent marker.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I'll do that. So, using the address you gave me I can send my order by mail, right?[NEWLINE]agent: Would you like to order picture or professional plates by mail?[NEWLINE]user: Yes, that's why I asked for the address before.[NEWLINE]agent: You need to fill out the Application for Custom Plates (CP-30) for that.[NEWLINE][BOUNDARY][NEWLINE]user: Done and done. I'll send you the envelope today. One final question. What do I need to do if I want to change my name on DMV records?[NEWLINE][BOUNDARY][NEWLINE]user: So, I won't be able to do anything until I receive my ID, after which I'll have to wait to make adjustments, and then wait for a newer ID? Like a lot of work for a basic task.[NEWLINE]agent: You do not need to order new DMV documents with your new address, so you just have to wait for the ID that is already on the way.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6072", "dialogue": "user: I suffer from night vision and would like some information about getting a license.[NEWLINE]agent: Do you need to wear corrective lenses?[NEWLINE]user: Yes, what does it mean?[NEWLINE]agent: In that case a \"B\" restriction will be placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: How long is my eye test results good for?[NEWLINE]agent: In general, if the Vision Test Report MV-619\u00a0has a print date of 9/03 or earlier, it\u00a0is valid for 6 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: So is it really ok to drive here with an out of state license?[NEWLINE]user: Okay, now stop driving vehicles, how do I know if I have a valid license?[NEWLINE]agent:  null[NEWLINE][BOUNDARY][NEWLINE]user: Btw, I know that here in New York the safety guideliness are a bit different from texas. Where can I learn more about motorcycle safety?"}
{"id": "superseg_train_6073", "dialogue": "user: how Remove the restriction by mail?[NEWLINE]agent: you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I need a telescopic lens to pass a vision test[NEWLINE]agent: you must send a completed Eye Test Report for Medical Review Unit PDF form MV-80L to DMV 's Medical Review Unit MRU. A \" TELESCOPIC LENSES \" restriction will be placed on your driver license or learner permit[NEWLINE][BOUNDARY][NEWLINE]user: I can take an eye exam at a DMV office[NEWLINE]agent: by a Vision Test Report PDF 1completed by as physicians and physician 's assistant[NEWLINE]user: my vision test results can be submitted to the DMV[NEWLINE]agent: electronically by a vision care provider enrolled in the DMV Online Vision Registry search by ZIP Code for an enrolled provider[NEWLINE][BOUNDARY][NEWLINE]user: how Remove the restriction by mail[NEWLINE]agent: complete an Application for Permit, Driver License or Non - Driver ID Card PDF [ 6 ] MV-44pay a replacement document fee of $ 12.50[NEWLINE]user: ok that's my case[NEWLINE]agent:  provide a completed Vision Test Report PDF [ 3 ] MV-619 if your eye care provider is not enrolled in the DMV Online Vision Registry[NEWLINE]user:  If you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license"}
{"id": "superseg_train_6074", "dialogue": "user: you can help me by telling me more about vision restrictions[NEWLINE]agent: Did your eye exam indicate that you must wear corrective lenses to pass the vision test?[NEWLINE]user: yes[NEWLINE]agent: There will be a \"B\" restriction placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I purchased a LIFETIME NYS Parks issued Empire Passport in 2014,  are the fees for the I LOVE NY Adventure Custom Plates waived?[NEWLINE]agent: If your purchase of the LIFETIME NYS Parks issued Empire Passport was in 2014, then, yes, indeed, the fees except for the personalization fees, if applicable, are waived for your first plate purchase and first renewal only.[NEWLINE]user: What are the personalization fees for the I LOVE NY Adventure Custom Plates?[NEWLINE]agent: Personalization fees are $31.25 for passenger and commercial registration classes and $18.75 for motorcycle class.[NEWLINE]agent: Can I order an I LOVE NY Adventure Custom Plate online?[NEWLINE]user: Can I order an I LOVE NY Adventure Custom Plate online?[NEWLINE]agent: You can order your plate online at I LOVE NY Adventure Custom Plates Gallery.  To order your plate online, you must attach a copy of your driver license and a copy of your sporting license or Empire Passport with the application form.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fee for choosing to get my new driver's license with the icons immediately?[NEWLINE]agent: If you hold a driver's license the feel will be $12.50 or it is only $5.00 if you hold a non-driver ID, or you can wait for your next license renewal at no charge.[NEWLINE][BOUNDARY][NEWLINE]user: How can I request the icons to be added to my driver's license if I have a safe boating certificate?"}
{"id": "superseg_train_6075", "dialogue": "user: How do I remove a corrective lens restriction by mail?[NEWLINE]agent: Do you want to remove the Corrective Lens restriction before it is time to renew your driver's license?[NEWLINE]user: Yes, that is what I want to do before I renew my driver license.[NEWLINE]agent: Okay, then you must get proof that you do not need corrective lenses and then order a replacement document and proof can be sbmitted to DMV electronically by a vision care provider enrolled in DMV Online Vision Registry.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Regarding a driver's license. I am currently out of the country. Can I send my application by mail?[NEWLINE]agent: Yes. You can mail it with a completed Application for Permit, driver license and payment of $ 17.50. Remember to send also pre - addressed priority mail return envelope to help ensure we send your license to the correct address.[NEWLINE][BOUNDARY][NEWLINE]user: So does that means, i will get my document through mail?[NEWLINE]agent: Yes. We will mail it to the current mailing address that we have. This is also to verify your change of address when needed.[NEWLINE]agent: However, if you are ordering your duplicate and it has been 2 weeks since but you still have not receive it, please contact us [10].[NEWLINE]user: Okay. I will take note to that.[NEWLINE]agent: You can contact us at [10].[NEWLINE][BOUNDARY][NEWLINE]user: If i just updated my address, you will send it to that current address right?"}
{"id": "superseg_train_6076", "dialogue": "user: Hello there, I would like to know how the result of my eye exam can affect my driver license.[NEWLINE]agent: Of course. Did your eye exam indicate you must wear corrective lenses to pass the vision test?[NEWLINE]user: No, I have passed the eye exam without problems.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: What if my Vision Test Report MV-619 has a print date before 9/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: I thought so. What do I need to do to order a replacement document without the restriction?"}
{"id": "superseg_train_6077", "dialogue": "user: Hey, I have a few questions regarding vision-related restrictions when driving.[NEWLINE]agent: Did your eye exam indicate that you must wear corrective lenses to pass the vision test?[NEWLINE]user: Yes, like you said.[NEWLINE]agent: Then a \"B\" restriction will be placed on your driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the learner's permit. So I can drive a car if I'm 17 years old?[NEWLINE]agent: Yes, if you have a valid New York State driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: What if I become a resident of NY?[NEWLINE]agent: In that case you must get a New York State driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I get that. What about visitors from other countries?[NEWLINE]agent: Do you have a driver license from another nation?"}
{"id": "superseg_train_6078", "dialogue": "user: Tell about how to remove the restriction by mail[NEWLINE]agent: Do you want to remove a CORRECTIVE LENS restriction?[NEWLINE]user: No, not that kind of restriction[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if the Vision Test Report MV-619 has a print date of 9/03?[NEWLINE]agent: The form is valid for 6 months after the date of the eye test[NEWLINE]user: And what if the form has a print date of 3/04 or later?[NEWLINE]agent: In that case, the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test[NEWLINE]user: How long is the form valid for?[NEWLINE]agent: For 6 months after the date of the eye test[NEWLINE]user: Can you repeat what if the form has a print date of 3/04 or later?"}
{"id": "superseg_train_6079", "dialogue": "user: I need to have a corrective lens restriction removed from my license and need to know if I can do it by mail.[NEWLINE]agent: Do you want to remove the corrective lens restriction before you renew your driver license?[NEWLINE]user: Yes, I'd like to have this removed right away.[NEWLINE]agent: Okay. To remove the restriction by mail, you will need to provide proof that you no longer need the corrective lenses and order a replacement license.[NEWLINE]user: My vision test report MV-619 has a print date before 9/03. Is it still valid?[NEWLINE]agent: Yes, your form is valid for 6 months after the date of your eye test.[NEWLINE][BOUNDARY][NEWLINE]user: All right. Let's move on to the new license. I ordered a new driver's license as replacement, and have yet to obtain it, despite the fact that it has been over two weeks since I placed the order.[NEWLINE]agent: The best course of action here is to contact us[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I am overseas or out of the country temporarily?[NEWLINE]user: How do I replace my license if I am overseas?"}
{"id": "superseg_train_6080", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: Do you want to register your truck as a 'passenger' class vehicle?[NEWLINE]user: Yes[NEWLINE]agent: Your truck may qualify for passenger plates but has to meet certain conditions, depending on its curb weight.[NEWLINE]agent: Does your vehicle have a curb weight of less than 6,001 lbs.?[NEWLINE]user: Yes[NEWLINE]agent: then you can register it in the passenger class because it meets the requirement[NEWLINE][BOUNDARY][NEWLINE]user: Are you still aware of the DMV Regulations? That's great. Where can I find information about the gaps between classes?[NEWLINE]agent: You can refer to DMV Regulations and specifically on Part 106 of such rules.[NEWLINE][BOUNDARY][NEWLINE]user: To register my pick-up truck, can I apply for the regular passenger class plate? What other themes can I find there?[NEWLINE]agent: find the registration topic[NEWLINE][BOUNDARY][NEWLINE]user: So if I want to register it in the class of passengers, what conditions must I meet?:"}
{"id": "superseg_train_6081", "dialogue": "user: I want to register my Titan as a passenger class vehicle[NEWLINE]agent: Would you like to find out if you are able to register your pick-up truck as a passenger class vehicle?[NEWLINE]user: yep, I think I can...just need the know how[NEWLINE]agent: Your Titan pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight[NEWLINE]agent: Do you have a pick-up truck with an unladen weight less than 6,001 pounds?[NEWLINE]user: no, I have a heavy Titan XD[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I get it under the 6000 lbs am I good to go?[NEWLINE]agent: Yes, you can register it in the passenger class but only if it meets certain conditions.[NEWLINE][BOUNDARY][NEWLINE]user: What would those conditions be?. My registration sticker is attached to the windshield of the vehicle, is that a problem?"}
{"id": "superseg_train_6082", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: Do you want to know if you can register your van as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how can you find the unloaded weight of your truck?Enviar comentariosHistorialGuardadasComunidad[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if I don't respond to my parking tickets, will it will affect the renewal of my vehicle registration?[NEWLINE]agent: Certainly could cause you problems to do that. DMV can prevent your vehicle's registration renewal or even suspend such registration, until you are in order again. If that's your case, please take a look of local Traffic Courts.[NEWLINE][BOUNDARY][NEWLINE]user: Hum,  got it. Lastly, there is any special situations about vehicle registering in NYS?"}
{"id": "superseg_train_6083", "dialogue": "user: Hello I need information about com Register a van as 'passenger' class vehicles[NEWLINE]agent: you want to know if you can register your truck as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how can you find the unloaded weight of your truck?[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I use the van without the required modifications?[NEWLINE]agent: you must register it in the business registration class.[NEWLINE][BOUNDARY][NEWLINE]user: I've recently relocated to a new home, in addition to changing my name. Is this going to be an issue if I try to replace my registration?[NEWLINE]agent: Yes. Your mailing address must be current on your DMV files. I recommend that you first change your address online, then apply for a replacement registration.[NEWLINE][BOUNDARY][NEWLINE]user: What do these cookies that you talked about earlier track?"}
{"id": "superseg_train_6084", "dialogue": "user: Hello I need information about how to register a van as 'passenger' class vehicles[NEWLINE]agent: you want to know if I can register my truck as a 'passenger' class vehicle?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: What do you want to know? How can I find the unloaded weight of my truck?[NEWLINE]user: Yes[NEWLINE]agent: The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.[NEWLINE][BOUNDARY][NEWLINE]user: Okay I'll come down to the DMV with them. Is there a special time for this sort of thing?[NEWLINE]agent: You will need to make a reservation online before visiting DMV offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga or Monroe Counties.[NEWLINE][BOUNDARY][NEWLINE]user: Do the same documents apply for a used car?[NEWLINE]agent: It depends if the vehicle was bought new or used.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to remove the lien on the car too, is that possible?"}
{"id": "superseg_train_6085", "dialogue": "user: how Register a pick-up truck as 'passenger' class vehicles[NEWLINE]agent: Do you want to register a van as a 'passenger' class vehicle?[NEWLINE]user: yes[NEWLINE]agent: Your pick - up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight[NEWLINE]agent: Do you have a modified or unmodified pickup truck with a curb weight of less than 6,001 lbs?[NEWLINE]user: yes[NEWLINE]agent: you can register it in the passenger class if you meet the conditions[NEWLINE]user: What requirements must I meet if I want to register it as a passenger class?[NEWLINE]agent: You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s    A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: Registration[NEWLINE][BOUNDARY][NEWLINE]user: What are the camping equipment that is installed behind the driver?"}
{"id": "superseg_train_6086", "dialogue": "user: Hello there, I have some questions regarding registering a pick-up truck as a vehicle of the passenger class. I was hoping you could answer them for me.[NEWLINE]agent: Do you want to know if you can register your pick-up truck as a 'passenger' class vehicle?[NEWLINE]user: Yes, among other things.[NEWLINE]agent: You can. Your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to inquire about proof of sales tax payment.  What should I do if at the time of the purchase of my vehicle I was not a resident of NYS?[NEWLINE]agent: In that case please use the Sales Tax Exemption Form {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 to receive a - Resident Exemption from Sales Tax New York State. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: What if the person is a member of the United States Armed Forces and does not reside in New York?[NEWLINE]agent: If you are a member of the US Armed Forces. USA And do not reside in New York, you can defer the payment of sales tax. sComplete the Sales Tax Exemption form {Sales Tax Form} pdf New York State Department of Taxation and Finance DTF-803 if[NEWLINE]user: And at some point do I have to pay tax again?[NEWLINE]agent: You must pay sales tax when you leave the Armed Forces or return to New York.[NEWLINE]user: What should I do if I was not a New York resident when the vehicle was purchased?[NEWLINE]agent: In that case, use the New York State Department of Tax and Finance DTF-803 Sales Tax Exemption Form {Sales Tax Form} pdf to receive a - New York State Resident Exemption. Form DTF-803 defines the terms \"non-resident\" and \"resident\".[NEWLINE]user: and can the DMV issue me a receipt?"}
{"id": "superseg_train_6087", "dialogue": "user: Hello, I need some guidance with registering a pick-up truck as a passenger class vehicle. Can you walk me through the process?[NEWLINE]agent: Do you want to register your pick-up truck as a passenger class vehicle?[NEWLINE]user: Yes, that's what I just said.[NEWLINE]agent: Then you should know that your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, this is  first year-registration fee. What is the procedure for requesting a refund?[NEWLINE]agent: To apply for a refund for the first year-registration fee, you must send the original registration document, and you must complete and sign the request for a refund form and send it  to the address on the page.[NEWLINE][BOUNDARY][NEWLINE]user: am i eligible? for a refund[NEWLINE]agent: It will depend on the DMV, if you are eligible for a refund the office will issue you a receipt[NEWLINE]user: are there conditions that apply when applying for a full 2-year refund?[NEWLINE]agent: yes, you can only apply for the refund if the registration was never used and it has been no more than 60 days from when the registration was issued[NEWLINE]user: I'm sorry, i don't quite understand, could you explain it in more detail?[NEWLINE]agent: sure, you can apply for a refund for the amount that you paid when you renewed your registration[NEWLINE][BOUNDARY][NEWLINE]user: can i get a refund if i change my name?"}
{"id": "superseg_train_6088", "dialogue": "user: Can you folks help me register my pick-up truck?[NEWLINE]agent: Of course. Do you want to register your pick-up truck as a 'passenger' class vehicle?[NEWLINE]user: No, that's not my intention.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you wonder how to determine your trucks unladen weight?[NEWLINE]user: Nope. That's not what I want.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if passenger class change the MGW listed on registration documents?[NEWLINE]user: Yeah. What about that? Does it change the MGW?[NEWLINE]agent: No. Passenger class plates on a pick-up truck do NOT change the maximum gross weight MGW listed on the registration documents or the unladen weight listed on the title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Something else I want to ask about Media Get Way, do I have to pay use tax?[NEWLINE]agent: For some counties outside of New York City, there is a use tax.  Refer to the chart.[NEWLINE]user: Ok thank you."}
{"id": "superseg_train_6089", "dialogue": "user: What are the Modifications that change a record from the 'Passenger' class to the 'Commercial' class?[NEWLINE]agent: do you want to register a car?[NEWLINE]user: yes[NEWLINE]agent:  You can register a car in the ' Commercial ' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent rack to carry cargo[NEWLINE][BOUNDARY][NEWLINE]user: can i install seats behind the driver?[NEWLINE]agent:  you must also install seatbelts that meet NY State Occupant Restraint Law requirements[NEWLINE][BOUNDARY][NEWLINE]user: I still have a query about class ZIP Code. What kind of registration details do I have to provide?[NEWLINE]agent: Your vehicle plate or registration numbers, registration class and the ZIP Code for the address on your registration.[NEWLINE][BOUNDARY][NEWLINE]user: Is it the same if my registration was stolen?[NEWLINE]agent: You must apply for a replacement by mail or at a DMV office. Click on the link here for lost or stolen plates [ 2 ] for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have more information for this topic?"}
{"id": "superseg_train_6090", "dialogue": "user: II want to make some modifications to my truck and want to know if it will affect it's registration class.[NEWLINE]agent: Yes, some modifications could affect your vehicle's registration class.[NEWLINE]agent: Have you already made modifications to your truck?[NEWLINE]user: Yeah, I'm in the process of modifying the exterior of my truck.[NEWLINE]agent: In this case, you will need to get a vehicle weight slip. These can be obtained at the majority of vehicle and metal scrapyards.[NEWLINE][BOUNDARY][NEWLINE]user: regarding DMV registration Could you provide me with a list of what I'll need to carry to the DMV to register a moped?[NEWLINE]agent: Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82[NEWLINE][BOUNDARY][NEWLINE]user: Do you know  if I made modifications on my truck, will it affect the class of my truck?[NEWLINE]agent: Your vehicle can remain in the passenger class if it meets certain criteria and unladen weight requirements.[NEWLINE]agent: Does your truck have an unladen weight of less than 6,001 lbs.?[NEWLINE]user: No, my truck weighs more than that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Does this mean that I can't register it in the passenger class?[NEWLINE]agent: Although your truck weighs more than 6,000 lbs, you can still register it in the passenger class, if it's not being used exclusively for commercial purposes, does display any business ads, has a camper top that has one or more side windows completely enclosed, and has seats, seat fittings, and/or camping equipment installed in the bed.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the information. What about cars? How can I register it from the passenger class to the commercial class?[NEWLINE]agent: Cars can be registered in the commercial class, if all seats are removed behind the driver and replaced with a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere else I can obtain a weight slip for my truck?[NEWLINE]agent: Yes. Aside from vehicle and metal scrapyards, you can also receive a weight slip from some auto parts stores and mechanic shops, especially if they specialize in modifications.[NEWLINE][BOUNDARY][NEWLINE]user: How do I go about getting my car registered in the commercial class?"}
{"id": "superseg_train_6091", "dialogue": "user: Hello I need information about the changes from the 'Passenger' class to the 'Commercial' class in vehicles[NEWLINE]agent: Do you want to know the information about Automobiles?[NEWLINE]user: Yes[NEWLINE]agent: You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.[NEWLINE]user: I would like to know for the county use tax table for counties outside of New York City, what does the county use tax outside of New York City do?[NEWLINE]agent: ask the city or county where you reside or have a business[NEWLINE][BOUNDARY][NEWLINE]user: and what is the supplemental fee in New york city?[NEWLINE]agent: for New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) it is $ 50 for two years $ 25 per year[NEWLINE][BOUNDARY][NEWLINE]user: and I pay a county use tax too rght?[NEWLINE]agent: Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration.[NEWLINE]agent: do you reside outside New York City and are you exempt from the vehicle use tax in the county where you reside or have a business?"}
{"id": "superseg_train_6092", "dialogue": "user: Hello I need information about how to change a record from the 'Passenger' class to the 'Commercial' class[NEWLINE]agent: do you want to register a car?[NEWLINE]user: Yes[NEWLINE]agent: You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know how to register collection trucks?[NEWLINE]agent: You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight[NEWLINE][BOUNDARY][NEWLINE]user: Another question, can I get the registration documents by mail urgently?[NEWLINE]agent: You can get your registration documents by express mail, just enclose a pre-paid, pre-addressed express mail package with your application.[NEWLINE][BOUNDARY][NEWLINE]user: if I'm in Canada will it take a day or two longer to arrive?[NEWLINE]agent: It will take longer to receive your documents if you are outside of the United States[NEWLINE][BOUNDARY][NEWLINE]user: how do I register a truck I bring in from Mexico?[NEWLINE]agent: You would have to read the instructions for how to register an imported vehicle.  I can link you to those instructions.[NEWLINE][BOUNDARY][NEWLINE]user: why did I get a ticket for no NY registration if the cop had no way of knowing if I lived in NY or just passing by?\u00a0 I did rent in nyc by the way but had only been there 4 months"}
{"id": "superseg_train_6093", "dialogue": "user: I'd like to soup up my moped and need to know the restrictions.[NEWLINE]agent: Will you be removing a speed governor that limits top speed?[NEWLINE]user: Yes I would like to.[NEWLINE]agent: In that case, you must notify the DMV and register the moped or motorcycle in the appropriate class.[NEWLINE][BOUNDARY][NEWLINE]user: If I make changes to my car can it affect its classification class?[NEWLINE]agent: Part 106 of DMV Regulations which describes the distinction between vehicles in the 'Commercial' class and in the passenger class, also describes how some modifications that you make to your vehicle can affect its correct registration class.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about  the commercial registration class, and do I need to order passenger plates?[NEWLINE]agent: You are not required to request passenger badges for your pickup. You can use commercial dishes.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I already had personalized plates?[NEWLINE]agent: If you had custom license plates or custom license plates, your new registration documents will list your license plate numbers. The DMV will mail you new personalized or personalized plates for new passengers.[NEWLINE]user: and if i request passenger plates can i keep my commercial plates?"}
{"id": "superseg_train_6094", "dialogue": "user: Hello. I recently made some modifications to my vehicle, and would like to know if those have changed its class. It is registered as commercial.[NEWLINE]agent: Is your vehicle a Pick-up Truck?[NEWLINE]user: That's right. A beautiful Pick-up.[NEWLINE]agent: Good. If your vehicle meet some requirements, based on its unladen weight, then you can register it as a \"Passenger\" class.[NEWLINE]agent: Do your vehicle's unladen weight is less then 6.001 lbs?[NEWLINE]user: That would be a yes. It weights 5.765 lbs.[NEWLINE]agent: Excellent. That would be one of the criteria used, being the other ones the following: Vehicle doesn't have any business advertisements; and the truck is exclusively for non- commercial purposes at all.[NEWLINE][BOUNDARY][NEWLINE]user: Where Can I Find Information About Learner Permit Restrictions? What are the prerequisites for obtaining a moped license?[NEWLINE]agent: There are permit restrictions to all permit classes[NEWLINE][BOUNDARY][NEWLINE]user: I see. I have question about the Pick-up Trucks.[NEWLINE]agent: You guessed right. For those, aside the non-commercial use, must meet the following: A camper top, with one or more side windows completely encloses the truck bed and having seats, seat fittings or camping equipment installed in the truck bed.[NEWLINE][BOUNDARY][NEWLINE]user: Good. Where can i see differences between classes?[NEWLINE]agent: You can refer to DMV Regulations and specifically on Part 106 of such rules.[NEWLINE]user: I'll be able to find what kind of modification made possible that my vehicle be one or another class?[NEWLINE]agent: That's correct. Part 106 describes how your modifications affect your vehicle's class.[NEWLINE][BOUNDARY][NEWLINE]user: What if i have a van instead?"}
{"id": "superseg_train_6095", "dialogue": "user: Hello. Can you please tell me what I should consider when modifying my motorcycle?[NEWLINE]agent: Of course. Did you remove a speed governor that was originally installed to limit the top speed of a moped or add a speed governor that limits the top speed of a moped or motorcycle?[NEWLINE]user: No, I never would do that without the permission of the DMV.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: The nature of the modifications I was hinting at might require a possible change of a registration from commercial to passenger class. What should I know about such modifications?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you talking about a pick-up truck?[NEWLINE]user: No, I'm not.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you talking about a van then?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Let's talk about a car, for example. Is a modified car still in the commercial class?[NEWLINE]agent: You can register a car in the 'commercial' class if all the seats behind the driver are removed. Instead of the seats you must install a permanent box or permanent rack to carry cargo.[NEWLINE]user: I just finished reading the Document Guide and realized that I don't have any of the necessary documents to prove my age and identity. What options do I have?"}
{"id": "superseg_train_6096", "dialogue": "user: Hey, I came here to learn more about modifications done to vehicles that change the class of the vehicle. I'm not sure when that is the case. Can you please explain how it works?[NEWLINE]agent: Are you modifying a pick-up truck?[NEWLINE]user: Yes, I wanted to modify my good old pick up.[NEWLINE]agent: In that case you can register a pick-up in the 'passenger' class if it meets certain conditions, depending on its unladen weight.[NEWLINE]agent: Does your modified or unmodified pick-up truck have an unladen weight less than 6,001 lbs?[NEWLINE]user: Yes, that is the case.[NEWLINE]agent: Then you can register it in the 'passenger' class if the pick-up truck does not have any business advertisements and it is used exclusively for non-commercial purposes.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out. What is a limited use motocycle?[NEWLINE]agent: Good question! New York law defines limited use motorcycles, which are commonly called \" mopeds \" or \" motor scooters \", as \" limited use vehicles with two or three wheels.[NEWLINE][BOUNDARY][NEWLINE]user: I also happen to own a van. What if I put seats in a van behind the driver?[NEWLINE]agent: In that case you must also install seatbelts that meet NY State Occupant Restraint Law requirements. These modifications must be permanent.[NEWLINE]user: That's good to know. Let's talk more about vans, shall we?[NEWLINE]agent: Sure. You can register a van in the 'passenger' class if the van has at least one side window behind the driver, and at least one seat or set of seat fittings that is installed behind the driver.[NEWLINE]user: What if I plan to install additional seats behind the driver?"}
{"id": "superseg_train_6097", "dialogue": "user: I want to make some modifications to my vehicle, but I'm worried that I might change its class. Care to elaborate a bit about such modifications and how they affect the class rating?[NEWLINE]agent: Of course. Are you planning to modify a car?[NEWLINE]user: Yes, I wanted to modify my car.[NEWLINE]agent: You can register a car in the 'commercial'  class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent rack to carry cargo.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about How to register a leased vehicle. What to do if you leased the vehicle from a dealer in New York State[NEWLINE]agent: the dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: what are the summaries that I need[NEWLINE]agent: NY State driver license,permit[NEWLINE]user: I need information from the identification card[NEWLINE]agent: current NY State Insurance ID card auto liability insurance 2[NEWLINE][BOUNDARY][NEWLINE]user: If you did not pay New York State sales tax to the leasing company?[NEWLINE]agent: provide your lease agreement, and complete Statement of Transaction PDF at NY State Department of Tax and Finance DTF-802[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic?"}
{"id": "superseg_train_6098", "dialogue": "user: can you give me details of MyDMV Account Terms of Service[NEWLINE]agent: you want to know the introduction?[NEWLINE]agent: Do you want to know the account registration details?[NEWLINE]user: yes[NEWLINE]agent: you will be sent a temporary password by email.email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: what do i need to register[NEWLINE]agent:  Username and Password[NEWLINE]user: Can I use the same username and password when I register to use secure web applications available at other NYS agencies that participate in NY.gov.?[NEWLINE]agent: you simply sign in using the same Username and Password[NEWLINE]user: how is security?[NEWLINE]agent: the use of your MyDMV account is dependent upon validation of your identity by NY.gov[NEWLINE]user: who created this application"}
{"id": "superseg_train_6099", "dialogue": "user: Hello I need information about MyDMV Account Terms of Service[NEWLINE]agent: INTRODUCTION[NEWLINE]agent: and what happens when someone signs up for an account?[NEWLINE]user: I dont know[NEWLINE]agent: you know what to do after completing your registration?[NEWLINE]user: if i wanted to know[NEWLINE]agent: After completing your registration, you can use your permanent login username and password to access applications and services.[NEWLINE]user: and after they verify what will happen?[NEWLINE]agent: Upon validation of your identity, you will be allowed access to use the DMV's secure web applications. This process is designed to protect the security of your personally identifiable information.[NEWLINE]user: and what should i do when i register?[NEWLINE]agent: To register for an account, you must first select a Login Username and Password and provide your identity information. Your username, password, and identity information are stored in a secure directory called NY.gov, which is maintained by the New York State Office of Information Technology Services.[NEWLINE]user: and the password will I put it?"}
{"id": "superseg_train_6100", "dialogue": "user: Hello, I would like to know the Terms of Service of the MyDMV account[NEWLINE]agent: can I give you an INTRODUCTION of those terms[NEWLINE]agent: you want to know what happens when you sign up for an account?[NEWLINE]user: do not[NEWLINE]agent: want to know what to do after completing your registration?[NEWLINE]user: Yes[NEWLINE]agent: You can use your permanent login username and password to access applications and services.[NEWLINE]user: Can they deactivate my account for security reasons?[NEWLINE]agent: Yes, the use of your MyDMV account depends on the validation of your identity by NY.gov.[NEWLINE]user: and who will deactivate the account?[NEWLINE]agent: In the event that NY.gov disables access for any reason, for example, it cannot validate your identity[NEWLINE]user: and after registering I can insure in another agency?"}
{"id": "superseg_train_6101", "dialogue": "user: I need some information about the terms of service for MyDMV Account.[NEWLINE]agent: I'll be happy to assist you with any questions that you may have.[NEWLINE]agent: Have you registered for an account?[NEWLINE]user: Yes, I registered today.[NEWLINE]agent: Excellent. You should have been emailed a temporary password to use to complete your online registration process.[NEWLINE]user: Can I use the same username and password that I have with other NY.gov agencies?[NEWLINE]agent: Yes, you can sign in using the same username and password.[NEWLINE]user: How secure is my identity information that I give to NY.gov?[NEWLINE]agent: Your information is very secure. We use a secure directory called the NY.gov that is maintained by New York State Office of Information Technology Services.[NEWLINE]user: Why do I need to input identity information?[NEWLINE]agent: The identity information helps us validate your identity, which allows you to access DMV's secure web applications.[NEWLINE]user: Why might NY.gov deactivate my account?[NEWLINE]agent: Your use of MyDMV account is dependent on the validation of your identity by NY.gov, so if they are unable to do so, your account will be deactivated.[NEWLINE]user: When will I be asked for my identity information?"}
{"id": "superseg_train_6102", "dialogue": "user: can you give me details of MyDMV Account Terms of Service[NEWLINE]agent: i will give you introduction information[NEWLINE]agent: you want to know how to register for a When?[NEWLINE]user: not[NEWLINE]agent: Do you want to know what happens after completing your registration?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Happens After validation of your identity?[NEWLINE]agent: Upon validation of your identity, you will be permitted access to use DMV 's secure web applications. This process is designed to protect the security of your identifying personal information[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I'll need for additional tests from DMV?[NEWLINE]agent: have a valid learner permit or driver license[NEWLINE]user: do i need a dmv id number?[NEWLINE]agent: provide your dmv id number from your learner permit client ID number[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i fail a test[NEWLINE]agent: you can schedule another road test[NEWLINE]user: do i need a new learner permit?"}
{"id": "superseg_train_6103", "dialogue": "user: What are the Terms of Service of the MyDMV account?[NEWLINE]agent: want introductory information?[NEWLINE]agent: want to know when you must register for an account[NEWLINE]user: yes[NEWLINE]agent:  you will be sent a temporary password by email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: such as cooperation with the New York State Office of Information Technology Services[NEWLINE]agent:  was created by the New York State Department of Motor Vehicles DMV, in cooperation with the New York State Office of Information Technology Services[NEWLINE]user: What do I do After I register to gain access to use secure web applications at another New York State agency[NEWLINE]agent: you simply sign in using the same Username and Password[NEWLINE]user: After completing my registration?[NEWLINE]agent: you can use your permanent Sign - In Username and Password for gaining access to applications and services[NEWLINE]user: What are the additional features of NY.gov?"}
{"id": "superseg_train_6104", "dialogue": "user: What are the Terms of Service of the MyDMV account?[NEWLINE]agent: Do you want information from the introduction?[NEWLINE]agent: and know what happens after registering an account?[NEWLINE]user: yes[NEWLINE]agent:  you will be sent a temporary password by email. email. You must use the temporary password to complete the on - line registration process[NEWLINE]user: and after I complete my registration what proceeds?[NEWLINE]agent: you can use your permanent Sign - In Username and Password for gaining access to applications and services[NEWLINE]user: I need more details[NEWLINE]agent:  Upon validation of your identity, you will be permitted access to use DMV 's secure web applications. This process is designed to protect the security of your identifying personal information.[NEWLINE]user: if the purpose is to impose criminal sanctions?[NEWLINE]agent: any false statement you make in connection with creating the account, and each fraudulent log - in to access applications or services  may be treated as a separate criminal offense[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: what are the security reasons?"}
{"id": "superseg_train_6105", "dialogue": "user: Can you answer some questions about my DMV account, please?[NEWLINE]agent: Of course.[NEWLINE]agent: Have you registered for an account?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then you will be sent a temporary password by email. You must use the temporary password to complete the on-line registration process.[NEWLINE]user: What should I do after registering to gain access to the web applications of another NYS branch?[NEWLINE]agent: To use secure web applications at another NYS agency, simply sign in using the same Username and Password.[NEWLINE]user: That's what I thought. My wife wants to register for an account too, anything she should watch out for?[NEWLINE]agent: In order to register for a account, you must first select a sign-in Username and Password and provide your identity information. Your Username, Password, and identity information are stored in a secure directory called the NY.gov, which is maintained by New York State Office of Information Technology Services.[NEWLINE]user: And what happens after the identity is verified?[NEWLINE]agent: Upon validation of your identity, you will be permitted access to use DMV's secure web applications. This process is designed to protect the security of your identifying personal information.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic?[NEWLINE]agent: MyDMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how to unlock locked accounts?"}
{"id": "superseg_train_6106", "dialogue": "user: Hello I need information about What are the acceptable proofs of ownership?[NEWLINE]agent: Do you want to buy the ATV from an out-of-state ATV dealer?[NEWLINE]user: Yes[NEWLINE]agent: If you purchase the ATV from an out-of-the-state ATV dealer, acceptable proof of ownership may include a manufacturer's Certificate of Origin or a manufacturer's Declaration of Origin, and the dealer's bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for the estimation of the trailer and boat registration fees.Are the fees for the boat and the trailer the same?[NEWLINE]agent: No boat and trailer fees are calculated differently and can't be estimated online.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer fees from one vehicle to another?[NEWLINE]agent: If you transfer the registration and plates from another vehicle, you don't need to ay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.[NEWLINE]user: What happens if I just need to transfer from one vehicle to another?[NEWLINE]agent: You will not have to pay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Can I estimate fees and taxes online?[NEWLINE]agent: The online estimate does not include the sales tax.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate boat and trailer fees?"}
{"id": "superseg_train_6107", "dialogue": "user: How to Register an ATV[NEWLINE]agent: know it's an ATV[NEWLINE]user: yes[NEWLINE]agent: An all - terrain vehicle ATV is any self - propelled vehicle, including an off - road motorcycle, that is manufactured for use on off - road trails or in off - road competitions[NEWLINE]agent: needs more information?[NEWLINE]user: yes[NEWLINE]agent: see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the reporting procedure if I would have an accident with my ATV?[NEWLINE]agent: In case of an accident, you must give your name and address, and the name and address of the ATV owner and its plate number, to any injured person or the owner of any damaged property or the police. You also must show the proof of insurance to the person claiming to have suffered damage or injuries.[NEWLINE][BOUNDARY][NEWLINE]user: Is an ATV required to have a vehicle registration?[NEWLINE]agent: Yes. You must have a valid NY State registration to ride your ATV in New York State, unless it is only used for agricultural purposes or not - for - hire snow removal on private property[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?"}
{"id": "superseg_train_6108", "dialogue": "user: how Register an ATV[NEWLINE]agent: What is considered an all-terrain vehicle?[NEWLINE]user: yes[NEWLINE]agent: An all - terrain vehicle ATV is any self - propelled vehicle, including an off - road motorcycle, that is manufactured for use on off - road trails or in off - road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds[NEWLINE]user: I need more information[NEWLINE]agent: see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29.[NEWLINE][BOUNDARY][NEWLINE]user: If I buy the ATV from an out-of-state ATV dealer[NEWLINE]agent: acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer[NEWLINE][BOUNDARY][NEWLINE]user: Very well. Now regarding verifying a title or lien status, what does an unlisted lien mean?[NEWLINE]agent: want to know what you must do to have a lien on a Certificate of Title?[NEWLINE]user: Yes[NEWLINE]agent: You must submit an application either through a distributor or directly to the New York State DMV.  pay the required lien registration fees[NEWLINE][BOUNDARY][NEWLINE]user: and can my information be compromised?"}
{"id": "superseg_train_6109", "dialogue": "user:  What are acceptable proofs of ownership?[NEWLINE]agent: If i purchase the ATV from an out - of - state ATV dealer[NEWLINE]user: yes[NEWLINE]agent: acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer[NEWLINE][BOUNDARY][NEWLINE]user: Regarding out of state vehicle registration, what should I do if my vehicle does not meet the 'California emissions standards'?[NEWLINE]agent: You should read the information about California emissions standards to determine if there is an exemption for your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Where can I find information about a lien on my certificate?[NEWLINE]agent: You should see the section explaining how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: And how am I supposed to provide proof of ownership if the out-of-state title is not in my name?[NEWLINE]agent: It depends whether the vehicle was purchased new or used from a dealer, or from a private owner.[NEWLINE]agent: Is it a new vehicle purchased from an out-of-state dealer?[NEWLINE]user: Yes, indeed.[NEWLINE]agent: In that case you need to provide us several documents.[NEWLINE][BOUNDARY][NEWLINE]user: Random time! Can you suggest a random topic?"}
{"id": "superseg_train_6110", "dialogue": "user: How do I know I register an ATV?[NEWLINE]agent: Do you know which vehicles are considered all terrain vehicle or ATV?[NEWLINE]user: Yes, I know which vehicles are ATVs.[NEWLINE]agent: That is great that you know ATV is any self-propelled vehicle, including off road motorcycle, that is manufactured for use on off-road trails or in off-road competitions and they are less than 70 inches wide and weigh less than 1000 pounds.[NEWLINE]agent: Do you need more information?[NEWLINE]user: Yes, I would like more information please.[NEWLINE]agent: You can see our brochure \"ATVs:Information for Owners and Operators.\"[NEWLINE][BOUNDARY][NEWLINE]user: Do I require a driver license to drive an ATV?[NEWLINE]agent: You do not need a driver license to drive an ATV, but restrictions apply to ATV drivers under the age of 16. Children 10 to 15 years of age can drive an ATV only.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to show the DMV when registering my ATV?[NEWLINE]agent: You would need to complete the Document Guide to make sure you bring the correct documents with you to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I can inquire about the private land? Is there anything else I need from the landowner?"}
{"id": "superseg_train_6111", "dialogue": "user: What are acceptable proofs of ownership for purchase of an ATV from an out-of-state ATV dealer?[NEWLINE]agent: Have you purchased the vehicle from a dealer in another state?[NEWLINE]user: I have not yet, no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are some instances in which I would not need to register an ATV?[NEWLINE]agent: You must have a valid NY State registration to ride your ATV in New York State unless it is only used for agricultural purposes or not-for-hire snow removal on private property.[NEWLINE][BOUNDARY][NEWLINE]user: and under 15 years old can you drive?[NEWLINE]agent: Children 10-15 years old can only drive an ATV with certain requirements[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are considered to be ATVs?[NEWLINE]agent: An ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions.  These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.[NEWLINE][BOUNDARY][NEWLINE]user: In additional information about PROOF OF IDENTITY AND DATE OF BIRTH. What kind of identification do I need?[NEWLINE]agent: You must provide proof of identity, date of birth, and at least six points of proof of name[NEWLINE][BOUNDARY][NEWLINE]user: How do I prove ownership of a vehicle if I purchased the vehicle from a private seller?[NEWLINE]agent: If you purchase from a private seller, the seller and the buyer complete the Statement of Transaction or you can also show your proof of exemption or proof that the tax was paid.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum width of a vehicle considered to be an ATV?"}
{"id": "superseg_train_6112", "dialogue": "user: ATV please[NEWLINE]agent: Would you like to know what is considered an ATV?[NEWLINE]user: no I know what it is I just want help with ATV registration[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if an ATV needs a vehicle registration?[NEWLINE]user: no, I know it does that is why I'm here[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what you need to bring to the DMV to register an ATV?[NEWLINE]user: yes please[NEWLINE]agent: Will you be registering an ATV not purchased from a NY State ATV dealer?[NEWLINE]user: no I bought it in Queens[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I make a reservation to register it?[NEWLINE]agent: Yes, for quicker service you can make a reservation online before visiting a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What are some instances in which I would not need to register an ATV?[NEWLINE]agent: You must have a valid NY State registration to ride your ATV in New York State unless it is only used for agricultural purposes or not-for-hire snow removal on private property.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know when my ATV registration will expire?"}
{"id": "superseg_train_6113", "dialogue": "user: I just bought an ATV and I need help with getting it registered.[NEWLINE]agent: I can help you with that. Do you need information on what types of vehicles are considered an all terrain vehicle?[NEWLINE]user: Yeah, that would be helpful.[NEWLINE]agent: Okay. An ATV is classified as any self-propelled vehicle that is manufactured for off road use. These vehicles are typically less than 70 inches wide and weigh less than a 1,000lbs.[NEWLINE]agent: Would you like more information on this subject?[NEWLINE]user: No. That's fine. I don't need it.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get information on the topic of ATV registration?[NEWLINE]agent: I can answer any questions that you have. You also have the option of going on our website and searching under Registration for more information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm missing my MV-3 or OP-3?[NEWLINE]agent: If you don't have your MV-3 or OP-3, use the Duplicate Registration / Renewal Application PDF MV-82D[NEWLINE][BOUNDARY][NEWLINE]user: and what do i need to register online?[NEWLINE]agent: You will need to\u00a0\u00a0\u00a0 your license plate number\u00a0\u00a0 your registration classes[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have your MV-3 or OP-3?"}
{"id": "superseg_train_6114", "dialogue": "user: Hello, I have some question about registering an ATV. Perhaps you can answer them for me.[NEWLINE]agent: Do you want to know what we define as an all-terrain vehicle (ATV)?[NEWLINE]user: Sure, tell me.[NEWLINE]agent: An all-terrain vehicle ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.[NEWLINE]agent: Do you want more information about this?[NEWLINE]user: No, that will suffice.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have purchased the ATV in Wisconsin?[NEWLINE]agent: If the bill of sale indicates that the dealer collected the NY State sales tax, no additional sales tax is due.[NEWLINE][BOUNDARY][NEWLINE]user: If my registration was never used, how do I apply for a full 2-year refund? It is not possible to use the registration sticker?[NEWLINE]agent: You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.[NEWLINE][BOUNDARY][NEWLINE]user: What procedure to I have to follow to get this refund, though, if I have changed my name?[NEWLINE]agent: You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt.  You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers.   At that point, the DMV will issue your refund in your new name if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Will the DMV issue a refund if the registrant died?"}
{"id": "superseg_train_6115", "dialogue": "user: Hi, I'd like to know what happens if I don't answer a TVB traffic ticket?[NEWLINE]agent: Do you have a traffic ticket that has not been answered in time?[NEWLINE]user: do not[NEWLINE]agent: do you want to remove the suspension?[NEWLINE]user: Yes[NEWLINE]agent: To withdraw the suspension, you must contact the court responding the ticket pay $ 70 termination of the fee suspension[NEWLINE][BOUNDARY][NEWLINE]user: If I may ask about the DMV Mandated Ignition Interlock Device I have a problem regarding Driver Restriction? What if I've been found convicted?[NEWLINE]agent: Your driver license will be revoked[NEWLINE][BOUNDARY][NEWLINE]user: Can I operate a commercial vehicle in another state if I have a CDL?[NEWLINE]agent: A driver with a CDL issued in another state can not operate a commercial motor vehicle in New York State with a problem driver restriction on their New York State record[NEWLINE][BOUNDARY][NEWLINE]user: How long with my license be revoked?[NEWLINE]agent: Your driver license will be revoked for a minimum of 30 days. You may then apply for to the DIU for a new license and must pay a non - refundable $ 100 application fee[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more info on installation fees?[NEWLINE]agent: Visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website[NEWLINE]user: Do I need to install an ignition lock device?"}
{"id": "superseg_train_6116", "dialogue": "user: hello I would like to know What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol related convictions in your entire driving record?[NEWLINE]user: do not[NEWLINE]agent: You just want to know who to contact for this type of traffic ticket?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what measures are taken in New York?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what measures are taken in New York?[NEWLINE]user: Yes[NEWLINE][BOUNDARY][NEWLINE]user: a question a suspension that can provoke?[NEWLINE]agent: Some convictions can cause the suspension or revocation of your driver's license.[NEWLINE]user: I have a traffic ticket, what to do if I plead guilty? How can I cancel my fine?[NEWLINE]agent: fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with the term \"license\"? What data would I require?"}
{"id": "superseg_train_6117", "dialogue": "user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: If you have 3 or more alcohol - related convictions on your entire driving record[NEWLINE]user: it's not my case[NEWLINE]agent: you want to know how to respond to this type of traffic fines?[NEWLINE]user: not[NEWLINE]agent: committed the violation In another part of the state of New York?[NEWLINE]user: not[NEWLINE]agent: Surely you did not commit the offense in another part of New York State?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are the consequences of convictions?[NEWLINE]agent: Some convictions can cause the suspension or the revocation of your driver license. For more information, see Suspensions and Revocations or read the DMV brochure Suppose Your License Were Taken Away[NEWLINE]user: What if I have a new address now, and plead \"Not Guilty\" to one or more traffic tickets?[NEWLINE]agent: Since your address has changed you would need to provide your new address so we can send the Notice of Hearing in the mail; but it will not update your other DMV records.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about cases involving the Department of Motor Vehicles. What about the possibility of suspensions?"}
{"id": "superseg_train_6118", "dialogue": "user: What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you already have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: I do already have 3 points on my record for alcohol-related convictions, yes.  What will happen if I plead guilty now?[NEWLINE]agent: a guilty plea to a violation that results in 5 or more points may result in the revocation of your license according to the Commissioner's Regulations.  You may want to consult with an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do now that I've ordered a transcription for my appeal in the status of an online appeal?[NEWLINE]agent: You have to mail the additional arguments to the Appeals Board before 30 days have passed since the transcript you ordered was sent to you.[NEWLINE]user: What service can I use to check my appeal status?[NEWLINE]agent: You can use the TVB Traffic Ticket Appeal service to check the status of your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't want to file the appeal online?"}
{"id": "superseg_train_6119", "dialogue": "user: I have received a TVB ticket. Can you please explain what steps I have to take to answer it?[NEWLINE]agent: You can answer most TVB tickets online. You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.[NEWLINE]agent: Would you like more information about this?[NEWLINE]user: No, but I do have some other questions.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: So, you said that I can answer my TVB ticket online, correct?[NEWLINE]agent: Yes, you can answer most TVB tickets online.[NEWLINE]agent: Would you like to answer your ticket by mail?[NEWLINE]user: Sure, that is a valid option for me.[NEWLINE]agent: To do so, enter your plea on the ticket and include the appropriate fee if pleading guilty.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the TVB tickets? What happens if I have a TVB traffic ticket that was issued in New York City?[NEWLINE]agent: You would be able to plead guilty and pay tickets answerable to TVB 1 or plead not guilty and schedule a TVB hearing online, over the phone or in a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: That's exactly what they did. But I was also given a ticket before that, which I have no idea what to do with."}
{"id": "superseg_train_6120", "dialogue": "user: Can you tell me what happens if I plead guilty to a violation resulting in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another DMV-related question. Is it safe to visit I-PIRP websites?[NEWLINE]agent: Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses.[NEWLINE][BOUNDARY][NEWLINE]user: What is done to ensure that the person enrolling in the course is the person taking the course?[NEWLINE]agent: Each course sponsor has different methods to validate that the person who registered for the course is the same person who takes the course. Anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines, and imprisonment.[NEWLINE]agent: Don't Have a New Yor State DMV Identification Number?[NEWLINE]user: Yes[NEWLINE]agent: ADM course completion cannot be applied to your license registration. You may need to submit the Driver and / or Vehicle Registration Information Request Form PDF MV-15 before attempting to take an ADM course.[NEWLINE][BOUNDARY][NEWLINE]user: and when do they issue the certificates of completion?[NEWLINE]agent: The course sponsor must issue the course completion certificates within 14 business days after the course ends. Some sponsors offer express delivery options at an additional cost.[NEWLINE][BOUNDARY][NEWLINE]user: What if at the end of the course they don't give me the license registration?"}
{"id": "superseg_train_6121", "dialogue": "user: How do I answer a Traffic Violations Bureau ticket?[NEWLINE]agent: You are able to answer most of them online.  You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.[NEWLINE]user: How can I get further information about answering TVB tickets?[NEWLINE]agent: You can see how to plead or pay TVB tickets.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I do not respond to my TVB ticket after I receive a suspension notice?[NEWLINE]agent: Have you continued to ignore the ticket after your license was suspended?[NEWLINE]user: I have continued to ignore the ticket.  What could happen?[NEWLINE]agent: You will automatically be convicted of the charge.  This is known as a 'default conviction'.  The default conviction is equivalent to a guilty finding.[NEWLINE][BOUNDARY][NEWLINE]user: Is the PIRP course, preventing my insurance company from raising my premiums?[NEWLINE]agent: Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability.[NEWLINE][BOUNDARY][NEWLINE]user: When will that take place?[NEWLINE]agent: It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good to me."}
{"id": "superseg_train_6122", "dialogue": "user: If I receive a suspension notice and still have not responded regarding my TVB ticket, what happens next?[NEWLINE]agent: Have you, or do you intend to, continue to ignore the ticket?[NEWLINE]user: I have ignored my ticket up until this point[NEWLINE]agent: If you fail to respond to the ticket, you will receive a conviction, which is known as a default conviction, and this is the equivalent of a guilty finding[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else I should know about the I-PIRP program? Is there any specialized equipment or technology required for an I-PIRP course?[NEWLINE]agent: It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course.[NEWLINE]user: What happens if I have an internet course?[NEWLINE]agent: You definitely would need to have a computer and an acceptable connection to the internet.[NEWLINE][BOUNDARY][NEWLINE]user: Will my automobile insurance company receive the completion certificate from the DMV?[NEWLINE]agent: We will send your certificate to you and you must supply the information to your insurance company for reduction benefits.[NEWLINE][BOUNDARY][NEWLINE]user: What personal information do I have to provide to take the course?"}
{"id": "superseg_train_6123", "dialogue": "user: Hello. Can you tell me what happens if I plead guilty to a violation that costs me 6 points?[NEWLINE]agent: Do you have 3 or more alcohol-related convictions on your entire driving record?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: Then a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't respond to my ticket after getting a suspension notice?[NEWLINE]agent: Then you will automatically be convicted of the charge. This is known as a default conviction. The default conviction is equivalent to a guilty finding.[NEWLINE][BOUNDARY][NEWLINE]user: Also in the traffic safety law there are different parts of the Leandra Law and the penalties for conviction.[NEWLINE]agent: Some of the Leandra's Law provisions are, an established new Class E Felony and that no person shall operate a motor vehicle under the influence of alcohol or drugs if there's a passenger of age 15 or younger in the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: And what is Leandra's Law?[NEWLINE]agent: it's a law signed on November 18, 2009, in honor of Leandra Rosado, who was an 11 year old child killed in a car accident in which the mother of one of her friends was driving the vehicle intoxicated.[NEWLINE][BOUNDARY][NEWLINE]user: Wht was the new felony established by the law?"}
{"id": "superseg_train_6124", "dialogue": "user: hello I need information about How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to change Online through MyDMV?[NEWLINE]user: Yes[NEWLINE]agent: To change the address on your non-driver license, permit, ID, and / or registration, you will need your New York State ID number and document number.    driver's license,    learning permit[NEWLINE]agent: Have you recently lost, renewed, or ordered a new document and not yet received it in the mail?[NEWLINE]user: Yes[NEWLINE]agent: You will need to wait for it to arrive before you can create a MyDMV account. You can still change your address.[NEWLINE][BOUNDARY][NEWLINE]user: And what will they do when I change my address to register a vehicle?[NEWLINE]agent: we also update the title certificate record   you do not need to request new DMV documents with your new address 2   updating your address for a traffic ticket does not update your address in other DMV records 3[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do when i change my address?[NEWLINE]agent: You can write your new address on the back of your driver's license, non-driver ID card, or learner's permit, and on the front of the registration document, carefully draw lines through the old address. Do not write the new address on a certificate of title.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to replace my documents, what should I do?"}
{"id": "superseg_train_6125", "dialogue": "user: How to change my address[NEWLINE]agent: Do you want to know how to update your address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know how is the process Online through MyDMV[NEWLINE]user: yes[NEWLINE]agent: To change the address on your license, permit, non - driver ID and/or registration, you will need the ID number and document number from your New York State[NEWLINE]agent:  you lost your document, renewed or ordered a new one recently and have not received it in the mail yet?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me details of At a DMV office[NEWLINE]agent:  Unless you need to change your name or you want a new photo on your license or non - driver ID[NEWLINE]user:  Unless you need to change your name or you want a new photo on your license or non - driver ID[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How is the process by mail?"}
{"id": "superseg_train_6126", "dialogue": "user: hello I need information about How to change your address[NEWLINE]agent: Should you update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: Yes[NEWLINE]agent: have you moved?[NEWLINE]user: Yes[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: About the registration and title of my vehicle, how can I correct an error in this document?[NEWLINE]agent: did they make a mistake in your document?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a reservation?[NEWLINE]agent: Have the proof you need first before you go to the office.[NEWLINE]agent: want a faster service?[NEWLINE]user: Yes"}
{"id": "superseg_train_6127", "dialogue": "user: How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it online through MyDMV?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to do it by mail?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it at a DMV office?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want additional information?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to replace my documents?"}
{"id": "superseg_train_6128", "dialogue": "user: Hello I need information about How to change my address[NEWLINE]agent: Do you want to update the address on your license, permit or identification, vehicle registration and title?[NEWLINE]user: Yes[NEWLINE]agent: recently moved?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the main topic of this information?[NEWLINE]agent: the main theme is change of address[NEWLINE][BOUNDARY][NEWLINE]user: and once I change the address is all the DMV records updated?[NEWLINE]agent: Note that  changing its direction with the EE. The USPS postal service does not update your DMV records[NEWLINE]user: And if there is a change of residence, how long do I have to report it?"}
{"id": "superseg_train_6129", "dialogue": "user: I need help with changing my address. Can you walk me through the process?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Are you moving?[NEWLINE]user: Yes, that's the reason why I want to change the address.[NEWLINE]agent: Then you must report a change of residence address on your license, permit, non-driver ID or vehicle records to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: Ok and once the new document is requested, how soon will it arrive and will I be given a temporary driver's license?[NEWLINE]agent: You will receive your new ID in the mail in about 2 weeks. You will also be given a temporary non-driver ID at the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: is it possible to change the gender on my ID later on?[NEWLINE]agent: Yes, just visit your local DMV office and bring proof of the change.[NEWLINE]agent: Have you had a gender change?"}
{"id": "superseg_train_6130", "dialogue": "user: Hello there. I hope you're doing well. The reason why I came here was to learn how I can change my address. Could you perhaps walk me through this process?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: No, not yet. I just wanted to figure out how things work first.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you planning to change your address online through MyDMV?[NEWLINE]user: Yes, that is option I considered.[NEWLINE]agent: To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a specific time to go for some kind of thing? should i make a reservation?[NEWLINE]agent: Yes, you'll need to check the local office hours, to make a reservation.[NEWLINE][BOUNDARY][NEWLINE]user: Once I do this process I'll have to go to the dmv office?[NEWLINE]agent: We recommend you come to the dmv now to get an enhanced or real id, so you can avoid a second office visit later.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I get it. But I'm planning to travel soon, probably I'll change my residence, do I have to go to the dmv to change anything?[NEWLINE]agent: Just if you want to change your driver license, permit or non-driver id. Then You must visit your local dmv office to bring proof your change.[NEWLINE][BOUNDARY][NEWLINE]user: When I registered myself the first time at the dmv, I was single, but now I'm married, do I have to do any change on my name ID?"}
{"id": "superseg_train_6131", "dialogue": "user: Hello there. I'm here to learn how to change my address. Can you help me?[NEWLINE]agent: Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?[NEWLINE]user: No, at least not yet. I just wanted to know how to do it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to do it online through MyDMV?[NEWLINE]user: Yes, that'd be very helpful.[NEWLINE]agent: To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about Vehicle registration and title. How to correct a mistake in the record or title?[NEWLINE]agent: did they make a mistake in your document?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a reservation?[NEWLINE]agent: Have the proof you need first before you go to the office.[NEWLINE]agent: want a faster service?[NEWLINE]user: Yes"}
{"id": "superseg_train_6132", "dialogue": "user: I need help changing my address you have for me on record[NEWLINE]agent: Is this for updating the address on your license, permit, non-driver ID or vehicle records?[NEWLINE]user: yes, I want to know how to do it[NEWLINE]agent: Did you move recently?[NEWLINE]user: no, but I asked for a new ID and I haven't gotten it yet and can't log in to make changes[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: so what do I do if I don't know my ID number and I can't change my info online?[NEWLINE]agent: You will need to wait for your ID to arrive before you can create a MyDMV account.  You can still change your address by mail.[NEWLINE][BOUNDARY][NEWLINE]user: so I can't do anything until I get my ID then I have to wait again to make changes and wait yet again for a newer ID? sounds like too much to do for a simple thing[NEWLINE]agent: You do not need to order new DMV documents with your new address, so you just have to wait for the ID that is already on the way.[NEWLINE][BOUNDARY][NEWLINE]user: what else can I use to change my address online?"}
{"id": "superseg_train_6133", "dialogue": "user: hello I need information about the driver's license for New York Residents[NEWLINE]agent: Are you a resident of New York State?[NEWLINE]user: do not[NEWLINE]agent: Do you have a valid driver's license issued by another state?[NEWLINE]user: Yes[NEWLINE]agent: You may be eligible to redeem it for a New York driver's license. See Change an Out-of-State License, or view other information on moving to New York[NEWLINE][BOUNDARY][NEWLINE]user: I have my driver's license from another country and I lived in two different States. Is it necessary to update my driver's license?[NEWLINE]agent: No, you do not need to apply for a New York State driver license until you become a New York State resident.[NEWLINE]agent: Would you like to know how to obtain a New York State driver's license?[NEWLINE]user: No, I'm good for now, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If my daughter becomes a student at a college in New York, does she need a driver's license from there?"}
{"id": "superseg_train_6134", "dialogue": "user: if i become a NY resident what license should i get?[NEWLINE]agent:  you become a New York State resident?[NEWLINE]user: yes[NEWLINE]agent: you must get a New York State driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about New York State driver license application, what if the vision test report I have was printed in 8/03?[NEWLINE]agent: In that case the form is valid for 6 months after the date of the eye test.[NEWLINE]user: And if it is more recent? Like, let's say, from this year?[NEWLINE]agent: Then the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I understand now. Say, what if I do this test at a doctor who is working with the DMV instead?[NEWLINE]agent: Then you will not need to submit proof or take a vision test.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain again what a test report from this year looks like?[NEWLINE]agent: Sure. The vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.[NEWLINE][BOUNDARY][NEWLINE]user: Wait. What if I need a telescopic lens to pass a vision test?"}
{"id": "superseg_train_6135", "dialogue": "user: Hi there. I was looking information related to which persons can drive in the in the state of new york.[NEWLINE]agent: Do you want to drive a car or a motorcycle?[NEWLINE]user: I'm not very sure yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I have a learner permit, what need I do next?[NEWLINE]agent: You must follow new york state permit restrictions.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to consider when it comes to driving privileges. What exactly are those requirements?[NEWLINE]agent: Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to abide the New York State restrictions even though I'm just attending school in New York?[NEWLINE]agent: That's right. Students from other states or from other nations who attended school in new york state are normally not considered new york resident.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any contact with drivers from other countries? Even though my taxes are paid in another state, am I still considered a resident of my new state?[NEWLINE]agent: Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.[NEWLINE][BOUNDARY][NEWLINE]user: So, being a resident of New York and once I pass the practical exam, what will happen?[NEWLINE]agent: Once you pass it. You must give your foreign driver license to the dmv road test examiner, so it be destroyed after 60 days.[NEWLINE]user: And what happens if I become a new york resident?[NEWLINE]agent: In that case, you must get a new york state driver license within 30 days.[NEWLINE][BOUNDARY][NEWLINE]user: But I be able to to still use my learner license, no matter if is not from new york?"}
{"id": "superseg_train_6136", "dialogue": "user: Hello there. I'd like some general information about who is allowed to drive in NY, please.[NEWLINE]agent: Do you want to know the requirements to drive a car or motorcycle in New York State?[NEWLINE]user: Yes, please tell me.[NEWLINE]agent: You must be at least 16 years old and have a valid New York State driver license or learner permit.[NEWLINE]user: So if I'm 17 years old I can drive a vehicle?[NEWLINE]agent: Yes, if you have a valid New York State driver license or learner permit.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of identification do I carry if I'm looking for a Standard license that says \"NOT FOR FEDERAL PURPOSES\"?[NEWLINE]agent: In this instance, you must bring your current NY State license as proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my license was issued before October 30, 2017 and is not Enhanced?"}
{"id": "superseg_train_6137", "dialogue": "user: hello i would like information about driver's licenses for non-residents of new york[NEWLINE]agent: Do you want information about driver's licenses from other states and foreigners?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information from Visitors from other countries?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information about student licenses?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want information on out-of-state student licenses?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can students from other states be considered New York residents?[NEWLINE]agent: Students from other states or from other nations who attend school in New York State are not normally considered residents of New York State.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about At the DMV. What is the protocol at the DMV for exchanging licenses?[NEWLINE]agent: You will need to pass a vision test or bring a completed Eye Test Report with you.  You will then surrender your old license along with providing proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the vision examination, what if i pass the test?"}
{"id": "superseg_train_6138", "dialogue": "user: Hello, I would like to have information about the licenses of people who are not New York residents[NEWLINE]agent: Do you want information about driver's licenses from other states and foreigners?[NEWLINE]user: Yes[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE]agent: Do you have a driver's license from another country?[NEWLINE]user: Yes[NEWLINE]agent: If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.[NEWLINE][BOUNDARY][NEWLINE]user: OK good. Now, regarding valid driver's license. Can I use my Pennsylvania learner permit to drive in New York[NEWLINE]agent: Yes, but you must obey any restrictions imposed by the state that issued your permit and any New York State rules in place.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I do if you intend to return to your home country and need my international driver's license?[NEWLINE]agent: In that case ask the test drive examiner how to make sure your foreign driver's license is not destroyed.[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'd like to know if I choose to get a New York driver license what will happen to my foreign driver license?"}
{"id": "superseg_train_6139", "dialogue": "user: Hello, I would like to have information about the licenses of people who are not New York residents[NEWLINE]agent: Do you want information about driving licenses from other states and foreigners?[NEWLINE]user: Yes[NEWLINE]agent: You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more for about New York. Thanks! What should I practice for my exam?[NEWLINE]agent: You should be practicing \"everything\": steering, acceleration, braking, speed, clutch... etc. But if you ask what are the most important things, I can tell you Steering, and Acceleration.Make sure to steer smoothly whether you are driving straight ahead, turning or backing up, and moderate and smoothly acceleration are key![NEWLINE][BOUNDARY][NEWLINE]user: If I want to change my license from one class to another (in the near future), would I need a Pre-Licensing Course certificate?[NEWLINE]agent: No. You don't need a PLCC, as long as you have a valid NY state driver license you can apply to change your class.[NEWLINE][BOUNDARY][NEWLINE]user: One more question, you said before that accelerating smoothly and moderately was key, but what if I have to drive on a highway in my test? I can't go moderately, since all the vehicles will be honking since I'm going slow."}
{"id": "superseg_train_6140", "dialogue": "user: Hello, I would like to know what requirements must be met by anyone who wants to drive a vehicle here in the state of New York[NEWLINE]agent: Do you want to drive a car or motorcycle in New York State?[NEWLINE]user: Yes[NEWLINE]agent: should   be at least 16 years old 1 and   have a valid New York State driver's license or learner's permit[NEWLINE][BOUNDARY][NEWLINE]user: Can you clarify for me, under the current rules, do I have to completely stop a vehicle before I reach an intersecting street under New York law?[NEWLINE]agent: Yes, your vehicle needs to come to a full halt.[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. So, I've been interested in a pre-licensing course. What does it contain and how can I find one?[NEWLINE]agent: The pre-licensing course is a classroom course approved by the DMW and will provide knowledge you will find useful as a driver. Many topics are covered by the course, for example driving within the highway transportation system.[NEWLINE]agent: I can help you find providers in your area.[NEWLINE]user: Yes, please. Where can I take the course?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Also, what happens if I successfully complete it?"}
{"id": "superseg_train_6141", "dialogue": "user: Hello there. I would like to know who is allowed to drive a car in NY. Can you please answer a few questions?[NEWLINE]agent: Of course. Do you want to drive a car or motorcycle in New York State?[NEWLINE]user: No. I'm going to visit NY with a rental car and that's why I need information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I already own a drivers license myself, but I'm from abroad. Do I need a special license to drive in NY?[NEWLINE]agent: In that case, you do not need a New York State license to drive in New York State. You should only apply for a New York State driver license if you become a resident of New York State.[NEWLINE][BOUNDARY][NEWLINE]user: I need to figure out who has to recertify or adjust their repayment plan. Who should be in charge of finishing this?[NEWLINE]agent: That's would be a judge doing to determine that. Most probable outcome is not, as by traffic law, all those who are from another state or country are not considered NY residents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I did not have a license in my home country and wanted to obtain a New York State driver's license, is there any way to facilitate the license process by showing the previous one?[NEWLINE]agent: In that case you would have to pass a written test, complete a 5-hour pre-licensing course and pass a road test.[NEWLINE]user: ok, now regarding the driver's license, if i live in two states should i change my license?[NEWLINE]agent: No, you do not need to apply for a New York State driver license until you become a New York State resident.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about New York people. Is this something that all New Yorkers have to deal with?[NEWLINE]agent: Are you planning to become a New York State resident?[NEWLINE]user: No, I'm just going to visit NY and wanted to use a rental car.[NEWLINE]agent: Do you have a valid driver license issued by another U.S. state or territory, federal district or Canadian province?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_6142", "dialogue": "user: What is a TNC?[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law[NEWLINE][BOUNDARY][NEWLINE]user: If I am an authorized TNC driver, may I pick up passengers in New York City?[NEWLINE]agent: No, not unless you are separately authorized by the New York City Taxi & Limousine Commission : www.nyc.gov/taxi[NEWLINE][BOUNDARY][NEWLINE]user: Would it be possible to receive a refund on my father's truck registration if he passed away shortly after registering?[NEWLINE]agent: After the criteria is met to receive a refund, DMV can issue a refund to the name of the estate.[NEWLINE][BOUNDARY][NEWLINE]user: What about his vehicle title and license plates?[NEWLINE]agent: DMV can assist you with these issues.[NEWLINE][BOUNDARY][NEWLINE]user: So, I need a copy of his death certficate and license to give to DMV?[NEWLINE]agent: Yes. This ensures that you will not receive any more mailings for the deceased loved one.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria needs to be met to receive a registration refund?[NEWLINE]agent: You need to fill out and sign the Request for Refund MV-215 with \"deceased\" wriiten on the form. You will also need a copy of his death certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my deceased father's truck into my name?"}
{"id": "superseg_train_6143", "dialogue": "user: Can you tell me what a TNC is?[NEWLINE]agent: The TNC means transportation network company and is a business also known as a \"rideshare company\", and licensed by the DMV to use a digital network to connect with passengers.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for an authorized TNC drier to drop off a TNC passenger in NY City that was picked up outside of the city?[NEWLINE]agent: Yes, you are able to pick up a TNC passenger outside of NY City.[NEWLINE][BOUNDARY][NEWLINE]user: Sure will do. They told me that was recovered with its plates, do i need to do something, besides calling the alarm off?[NEWLINE]agent: That's good news. In that case, you need to bring your plates and a copy of the form MV-78B properly filled to a DMV office in order to surrender them and apply for new plates, along with re-instating your registration.[NEWLINE]user: Got it. I'll put on that form asap. What if my vehicle was recovered with some damage, there's anything you can do about it?[NEWLINE]agent: If that so, you must put in hold the procedure that was told before. First, you must contact your insurance company and let them advise you in any matter they could consider to be of importance. Then you can go through the mentioned procedure.[NEWLINE]user: Ok, better check on the one before hand. Um, one more question, please. A friend's car was also recovered few weeks ago, but its plates went missing. What he needs to do in that case?"}
{"id": "superseg_train_6144", "dialogue": "user: Hi there. I'm about to be a TNC driver, but i don't even know what that means, can you help me?[NEWLINE]agent: No problem. TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. In other words, a TNC is a \"rideshare company\" licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: To do that, I guess i need permission from you, isn't?[NEWLINE]agent: No. DMV does not have nothing to do with your clearence for being a TNC, but it could be something required by a TNC Company.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a phone number I can call to request a closest family member form?[NEWLINE]agent: You can call the DMV Revenue Accounting Unit for that form at 518-474-0902.[NEWLINE][BOUNDARY][NEWLINE]user: What is the exact purpose of that Next of Kin form?[NEWLINE]agent: The Next of Kin form is used if the estate of the registrant is settled.  In that case, the refund is issued in the name of the next of kin.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I decide to transfer ownership of my recently deceased mother's car?[NEWLINE]agent: You can use PDF [2} MV-843 as the checklist to help you transfer the ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Since my mother has passed, who can issue a refund to her estate for her registration?"}
{"id": "superseg_train_6145", "dialogue": "user: What exactly is a TNC?[NEWLINE]agent: The TNC is actually the transportation network company and is a business know as a rideshare company, licensed by DMV.[NEWLINE]user: What types of trips are TNC licensed through the DMV?[NEWLINE]agent: TNC companies are licensed by the DMV to use a digital network to connect passengers to the drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Another question related to Department of Motor Vehicles,  will the recovery be listed on my title record?[NEWLINE]agent: When the stolen vehicle alarm is cancelled, it will show recovered on your title.[NEWLINE]user: What happens if my car is totaled?[NEWLINE]agent: Contact your insurance company to resolve the matter.[NEWLINE]user: Can I get new plates?[NEWLINE]agent: Yes, bring a copy of MV-78B to apply for new plates.[NEWLINE]user: Can I go ahead and get new plates before the insurance company finishes investigating?[NEWLINE]agent: No, resolve the issue with the insurance company first, the apply for new plates.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my car is stolen?"}
{"id": "superseg_train_6146", "dialogue": "user: Can you explain what a TNC is? I've come across this term on your website, but haven't found an explanation for it.[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, I see. And what insurance requirements does a TNC driver have?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: Yes, I am. I've used a different term before, but now that I know what TNC means, I can say that I want to be exactly that.[NEWLINE]agent: In that case, you should contact a TNC you are interested in working with.[NEWLINE][BOUNDARY][NEWLINE]user: Well, yes. So if I am an official TNC driver, can I drop off a TNC passenger in New York City that I picked up from another city?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: And if I have a license for NYC taxis, can I work as a TNC driver outside of the city?[NEWLINE]agent: Yes, but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City taxi and livery vehicles may not be used for TNC operation.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. Alright. My final question is if my vehicle needs to be authorized for TNC use. Does it need to be authorized?"}
{"id": "superseg_train_6147", "dialogue": "user: I have TNC questions[NEWLINE]agent: Okay, TNC stands for \u201ctransportation network company\u201d, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: If I'm good with the New York City Taxi & Limousine Commission, can I work for Lyft outside of New York City[NEWLINE]agent: Yes but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about licensed by DMV. Great. But what will happens to the money that still remains there?[NEWLINE]agent: You can get it back, with a refund check issued by the dmv or you can transfer it to another escrow account you have with the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Some few days ago, I changed my residence, to a new house, so about this letter, which address should I use, the old or the new one?[NEWLINE]agent: You must send the dmv both address.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., great. And once my account get close, which will be the next step?[NEWLINE]agent: You'll need to be sure to let us know what do you want to do with the remaining balance, if there is any.[NEWLINE]user: alright, good. But, what happens if I don't have a letterhead?"}
{"id": "superseg_train_6148", "dialogue": "user: I have a few questions. I've been visiting your website before to get them answered, but I read something about a TNC and I don't know what that is.[NEWLINE]agent: TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, makes sense. Thank you for the explanation. So does my car need to be authorized for TNC use then?[NEWLINE]agent: Not by DMV, but TNC companies may have requirements on the vehicles they allow.[NEWLINE][BOUNDARY][NEWLINE]user: Okay.  Now I have a question about voter registration applications.  Is it a requirement for me to update my voter registration in any of my information has changed?[NEWLINE]agent: You do not need to update your voter registration information if your political party preference or your name has changed since you last voted.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. Where can I find all of the voter registration requirements?[NEWLINE]agent: The full voter registration requirements are listed on the New York State Board of Elections website.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I need to register to vote online?[NEWLINE]agent: To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.[NEWLINE]user: And how does the voter registration on your website work?[NEWLINE]agent: To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.[NEWLINE][BOUNDARY][NEWLINE]user: You already mentioned that before. Can you suggest a random topic?"}
{"id": "superseg_train_6149", "dialogue": "user: Hello, I'm searching some information related to the companies which do transport services based on networks.[NEWLINE]agent: Oh, you mean a transportation network company or tnc, which are also known as rideshare company, which through a license issued by the dmv can use a digital network to connect passengers to tnc drivers for prearranged trips.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, great. And what's the process to become a driver of a tnc?[NEWLINE]agent: You need to contact one of he new york state licensed tnc companies.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I have filed form MV-78B and the plates were recovered with my vehicle?[NEWLINE]agent: You must bring the plates and your copy of the MV-78B to the DMV office to surrender them. You must then apply for new plates to get your registration re-instated[NEWLINE]user: What if my plates are missing?[NEWLINE]agent: With missing plates, you must bring your copy of the MV-78B form to the DMV office and then apply for new plates and a re-instatement of your registrtion[NEWLINE]user: What is the situation if my vehicle and plates have been recovered before I file the MV-78B form and the stolen vehicle alarm has already been cancelled?"}
{"id": "superseg_train_6150", "dialogue": "user: Tell about a TNC, please[NEWLINE]agent: TNC stands for Transportation Network Company, a term defined in a recently enacted part of the State Vehicle and Traffic Law. A TNC is a business, also known as a \"rideshare company,\" licensed by the DMV to use a digital network to connect passengers with TNC drivers for preset trips.[NEWLINE][BOUNDARY][NEWLINE]user: Can a driver be authorized by more than one TNC?[NEWLINE]agent: That depends on the TNC you want to work for, as there is no legal limit to driving more than one TNC[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another query about Veteran Indicator What exactly is the refund fee that I've read about?[NEWLINE]agent: It might be the one about applying to have the Veteran Indicator added to your license, permit or non-driver ID and if you were charged a document fee, you are entitled to get a refund for the fee[NEWLINE][BOUNDARY][NEWLINE]user: Do all these new IDs and licenses have rules on how they can be used when crossing the border into Canada?[NEWLINE]agent: Yes, you can learn more about Enhanced, REAL ID and Standard documents on our site. I can link you to our page so you learn more about U.S. Border Crossing from Canada, Mexico and some Caribbean countries[NEWLINE][BOUNDARY][NEWLINE]user: can I do my new ID online if I want both the new real ID and the word VETERAN printed on it?[NEWLINE]agent: Do you have a Standard license and want to change to a REAL ID or Enhanced ID  and also add your veteran status?[NEWLINE]user: yes"}
{"id": "superseg_train_6151", "dialogue": "user: Hello! My vehicle meets the California emissions standard, but this is not indicated in the MCO, or I do not have the MCO. What I can do?[NEWLINE]agent: you do not have a Manufacturer's Certificate of Origin MCO?[NEWLINE]user: yes i don't have that certificate[NEWLINE]agent: you or the car dealer can certify compliance on a 'Certificate of Compliance or emissions exemption' form MV-74[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for queens is NYC right, it counts as within NYC? just asking since i'm not from around here[NEWLINE]agent: yes it is, so bring the documents and don't forget a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned[NEWLINE][BOUNDARY][NEWLINE]user: and is there anything about VINs[NEWLINE]agent: yes, In an effort to protect consumers the DMV has info about New York State laws pertaining to vehicle identification numbers [ 6 ] also called VINs[NEWLINE][BOUNDARY][NEWLINE]user: what types of payment do you accept?[NEWLINE]agent: we accept cash, personal check or money order and most credit, pinless debit or prepaid cards American Express, Discover Card / Novus, MasterCard, VISA[NEWLINE]user: can I split payment between two acceptable forms of paying?[NEWLINE]agent: yes, You can split your payment between cash and check if you need[NEWLINE][BOUNDARY][NEWLINE]user: about how much will I have to pay?"}
{"id": "superseg_train_6152", "dialogue": "user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: want to determine if your vehicle meets the California emissions standard[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to the California emissions standards?[NEWLINE]agent:  your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle complies with the California emissions standard but this is not indicated on the MCO, or I don't have the MCO. What can I do?[NEWLINE]agent:  If your vehicle is exempt from the California emissions standard,  you or the automobile dealer can complete form MV-74 to certify the exemption if[NEWLINE]user: if i am a resident of the united states[NEWLINE]agent: If your vehicle is exempt from the California emissions standard[NEWLINE]user: if you meet the requirements is it subject to other changes?"}
{"id": "superseg_train_6153", "dialogue": "user: Hello. Good day. What can I do if my vehicle complies with the california emissions standard but I don't have the MCO?[NEWLINE]agent: No problem. Have you tried to certificate it by your own or with your automobile dealer?[NEWLINE]user: No, I have not done that yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there any problem if the vehicle was registered to me in another state, while I was living there?[NEWLINE]agent: There won't be any kind of problem, as long as it get the exempt from the california emission standard.[NEWLINE]user: So, I won't have any problem with the NY state standards?[NEWLINE]agent: That's right. But you still need to know it is subject to the NY State safety and emissions inspection requirement.[NEWLINE][BOUNDARY][NEWLINE]user: On which case my vehicle must comply with the california emissions standard?[NEWLINE]agent: Your vehicle must comply with the california emissions standard if it has less than 7,500 miles on the odometer and is a model year of 1996 or newer passenger vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: O.K., but what information do I need to look to be sure that my vehicle meets the standards?[NEWLINE]agent: You just need to check  for the manufacturer's certificate of origin and the emission label under the hood.[NEWLINE]user: Alright. And what I need to look for there?"}
{"id": "superseg_train_6154", "dialogue": "user: Yes I need to know all about what to do if my car's MCO is off.[NEWLINE]agent: Do you know if your vehicle complies with the California emissions standard\u00a0but the MCO does not indicate compliance?[NEWLINE]user: No I don't have an MCO on my vehicle.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I bought this car in California, what criteria should an MCO state for compliance?[NEWLINE]agent: If the following is stated on your car's MCO or the emissions label:California - Only Vehicle - This vehicle conforms to U.S. EPA and California regulations applicable to the vehicle model year model - year new motor vehicles introduced into commerce only for sale in California.[NEWLINE][BOUNDARY][NEWLINE]user: What does the mileage need to be for a vehicle to need to be compliant to emission standards?[NEWLINE]agent: The vehicle must have less than 7,500 miles on the odometer in order to have to comply with the California emissions standard.[NEWLINE][BOUNDARY][NEWLINE]user: I'm a resident of NY state and serving in the military, does that matter?[NEWLINE]agent: Yes then your vehicle is exempt from the California emissions standard.[NEWLINE]user: And if my car was actually registered in another state?"}
{"id": "superseg_train_6155", "dialogue": "user: Hello I need information about How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Want to know how to determine if a vehicle meets the California emissions standard?[NEWLINE]user: Yes[NEWLINE]agent: Look for these words or similar language on the Manufacturer's Certificate of Origin MCO and the emissions label under the hood: s       \"California - Vehicle Only: This vehicle complies with US EPA and California regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, there are supplementary payments. What is the concept of a county use tax?FAFSA stands for For Some for Federal Student Aid. What if I don't live with my parents?[NEWLINE]agent: A ll residents of New York City must pay a vehicle use tax.[NEWLINE]agent: Do you live in New York City or outside of it?[NEWLINE]user: I live outside of New York City.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I see the tax chart for outside counties.[NEWLINE]agent: Ask the county where you reside.[NEWLINE][BOUNDARY][NEWLINE]user: Does this include Queens?"}
{"id": "superseg_train_6156", "dialogue": "user: Hello I need information about Which vehicles are subject to California emission standards?[NEWLINE]agent: is your vehicle exempt?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How do I meet the standard?[NEWLINE]agent: your vehicle must meet the California emissions standard if you have less than 7,500 miles on the odometer and you are  a 1996 model year or a newer light duty passenger or van vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs or less[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my vehicle meets the California emissions standard?[NEWLINE]agent: Do you want to know how to determine if a vehicle meets the California emissions standard?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My vehicle meets the California emissions standard, but this is not stated in the MCO, or I do not have the MCO. What I can do?"}
{"id": "superseg_train_6157", "dialogue": "user: Can you tell me what vehicles have to keep the CA emission standards?[NEWLINE]agent: Is your vehicle NOT exempt?[NEWLINE]user: Yes, my vehicle is not exempt.[NEWLINE]agent: In that case your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is  a model year of 1996 or newer passenger vehicle or light-duty truck.[NEWLINE]user: Which gross vehicle weight is it allowed to have?[NEWLINE]agent: A gross vehicle weight rating GVWR of 6,000 lbs. or less.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I have no issues with the emission standards in CA, but what if the MCO does not show compliance?[NEWLINE]agent: In that case you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.[NEWLINE][BOUNDARY][NEWLINE]user: also to renew online? How do I find the rate to pay?[NEWLINE]agent: The fee is on your renewal notice and also displayed on your computer screen if you decide to renew online.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my address has changed?"}
{"id": "superseg_train_6158", "dialogue": "user: Even though my car fulfills the CA emissions standard, I don't have the MCO. I need help figuring out what to do.[NEWLINE]agent: Does your vehicle comply with the California emissions standard, but the MCO does not indicate compliance or you do not have an Manufacturer's Certificate of Origin MCO?[NEWLINE]user: Yes, that's what I just said.[NEWLINE]agent: Then you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.[NEWLINE]user: So, what if my car is exempt from the CA emissions standard?[NEWLINE]agent: Then you or the automobile dealer can complete form MV-74 to certify the exemption, provided you meet all the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering on what are the purposes of cookies on your website?[NEWLINE]agent: We occasionally use \"session cookies\" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifier on the device you use to access this website.[NEWLINE][BOUNDARY][NEWLINE]user: What if I file a request with the US Postal Service USPS to forward mail?[NEWLINE]agent: Then there is no guarantee that the USPS will forward all DMV documents to the new address, I'm afraid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, and do you erase cookies when I'm not on the website anymore?[NEWLINE]agent: Yes. A session cookie is erased during operation of your browser or when your browser is closed.[NEWLINE][BOUNDARY][NEWLINE]user: For what kind of vehicles can't I replace registration documents online?[NEWLINE]agent: You can't replace registration documents online for vehicles older than model year 1973, boats, snowmobiles or all-terrain vehicles (ATVs).[NEWLINE][BOUNDARY][NEWLINE]user: That's what I thought. But what about a temporary registration?"}
{"id": "superseg_train_6159", "dialogue": "user: I need some help. My car complies with the CA emissions standard, but it's not indicated on the MCO.[NEWLINE]agent: I'd be happy to help you. Do you have the MCO?[NEWLINE]user: No, I don't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do I do if my vehicle is exempt from the California emissions standard?[NEWLINE]agent: If your car is exempt, either you or the auto dealer will need to complete form MV-74 to certify the exemption.[NEWLINE][BOUNDARY][NEWLINE]user: I'm thinking about buying another car. How do I know if the car I buy complies with the California emissions standard?[NEWLINE]agent: You can find this information on the MCO. There should also be an emissions label under the car's hood with this information.[NEWLINE][BOUNDARY][NEWLINE]user: My car is a 2002. Is it subject to the California emissions standards?[NEWLINE]agent: If your car has less than 7,500 miles on the odometer and is a model year of 1996 or newer with a gross weight rating of 6,000lbs or less, yes, it is subject to the California emissions standards.[NEWLINE]user: What about a light duty truck that fits that criteria? Is it exempt?"}
{"id": "superseg_train_6160", "dialogue": "user: I'm having trouble with your MyDMV site.[NEWLINE]agent: Are you being redirected to that page from somewhere else?[NEWLINE]user: Yes.[NEWLINE]user: What do I do when it says my username is not correct?[NEWLINE]agent: Yes that happens sometimes.[NEWLINE]user: Is there a way to get out of this infernal loop?[NEWLINE]agent: Yes you can use this link to clear out your sign in information from our system. It should stop you from being redirected to the Welcome to MyDMV page.[NEWLINE]user: Wouldn't it be easier if I could sign in using my personal NY government account?[NEWLINE]agent: As it so happens, New York State keeps your personal identity separate from your government employee identity. Therefore, you will need to create a personal account with a different username than the one you use for work.[NEWLINE][BOUNDARY][NEWLINE]user: Is there more information about this MyDMV service?[NEWLINE]agent: Yes click on this MyDMV link here.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I forget my password?"}
{"id": "superseg_train_6161", "dialogue": "user: how Signing in to MyDMV?[NEWLINE]agent: the redirected to the ' Welcome to MyDMV ' page?[NEWLINE]user: yes[NEWLINE]user: If I have more than one email address[NEWLINE]agent: use the tool for each address to make sure you retrieve your username for MyDMV[NEWLINE]user: I forgot my NY.gov username[NEWLINE]agent: You can use the tool to have your username your username might be your email address emailed to you.   [20] You will need to enter your name and email address[NEWLINE]user: you do n't remember the password[NEWLINE]agent: you can use the Forgot your Password tool on the same page[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent: MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: If you never created a MyDMV account before"}
{"id": "superseg_train_6162", "dialogue": "user: Hello I need information about How to Login to MyDMV[NEWLINE]agent: want to know Why are you redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I enter when I need to log in?[NEWLINE]agent: You can use the tool to reset it. You will need to enter your username and the security questions / answers Shared secrets you chose when you created your account.[NEWLINE]user: and can i use the tool?[NEWLINE]agent: of course You can use the tool to reset it.[NEWLINE]user: and how can I do if I don't remember the password?[NEWLINE]agent: you can use the Forgot your password tool on the same page.[NEWLINE]user: If the user you use tells me that it is not associated, how can I do it?"}
{"id": "superseg_train_6163", "dialogue": "user: how Signing in to MyDMV[NEWLINE]agent: do you want to know why and go to the 'Welcome to MyDMV' page?[NEWLINE]user: yes[NEWLINE]user:  If i never created a MyDMV account before?[NEWLINE]agent: use the sign up link[NEWLINE]user: if the username you use to log in is not associated with your MyDMV account.[NEWLINE]agent: Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page[NEWLINE]user:  If i created a MyDMV account before[NEWLINE]agent: go to the to use the Forgot your Username tool to get a list of all of your NY.gov ID Usernames[NEWLINE]user:  If i have more than one email address[NEWLINE]agent: be sure to check all of them. Sign in with the username you created for MyDMV[NEWLINE]user: I forgot my NY.gov username and/or password. What can I do?[NEWLINE]agent: You can use the tool to have your username your username might be your email address emailed to you. You will need to enter your name and email address[NEWLINE]user:  The username i used to sign in is not associated with  MyDMV account"}
{"id": "superseg_train_6164", "dialogue": "user: I want to sign up to MyDMV[NEWLINE]agent: Alright, first of all have you encountered the ''Welcome to MyDMV''  page? Or being redirected to it.[NEWLINE]user: No, i haven't encountered it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What do i do if i have multiple email addresses?[NEWLINE]agent: Oh, in that case just use the tool for each address to make sure you can retrieve your username. Happy to help.[NEWLINE]user: Thank you. What is the first step towards creating a MyDMV account?[NEWLINE]agent: The first step is using the sign up link.[NEWLINE]user: If i created a MyDMV account previously but i don't remember the username, where can i recover it?[NEWLINE]agent: You have to click the ''Forgot your username'' button to get a list of al of your NY gov ID Usernames by using your email[NEWLINE]user: Is the '' Forgot your Password '' button in the same page? Or do i have to go elsewhere to recover my password."}
{"id": "superseg_train_6165", "dialogue": "user: how Signing in to MyDMV[NEWLINE]agent: Do you want to know why you are redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: If i do n't remember the password[NEWLINE]agent: you can use the Forgot your Password tool on the same page[NEWLINE]user: I can use the tool to reset it?[NEWLINE]agent: You can use the tool to reset it. You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account.[NEWLINE]user: I need more information[NEWLINE]agent: You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account[NEWLINE]user: If i never created a MyDMV account before,[NEWLINE]agent: use the sign up link[NEWLINE]user: I forgot my NY.gov username and/or password.    What can I do?"}
{"id": "superseg_train_6166", "dialogue": "user: Can you please explain the MyDMV website to me? I just signed in and I have some questions about it.[NEWLINE]agent: Of course. Have you been redirected to the 'Welcome to MyDMV' page?[NEWLINE]user: No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But my wife had this issue before. Is there a solution for it?[NEWLINE]agent: Yes, you can use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page.[NEWLINE]user: Alright. What if I never created such an account before?[NEWLINE]agent: Then you can use the sign up link on our website to create one.[NEWLINE]user: What can I do if I forget my password?[NEWLINE]agent: You can use the tool to have your username (your username might be your email address) emailed to you. You will need to enter your name and email address.[NEWLINE]user: That's good to know. What if I already created a MyDMV account?"}
{"id": "superseg_train_6167", "dialogue": "user: I am having problems signing in to MYDMV.[NEWLINE]agent: Are you being redirected to the Welcome to MyDMV page?[NEWLINE]user: No, I am not being redirected.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a way to clean my sign in info out?[NEWLINE]agent: You can use the link I sent you to clear the sign in link out.[NEWLINE]user: What if I created a MyDMV account before and forgot my login name?[NEWLINE]agent: You can go to the Forgot your Username tool and get a list of all you NY.gov ID Usernames.[NEWLINE]user: How do I serve the issue of redirecting me to Welcome page?[NEWLINE]agent: You would need to use the link to clear out your sign in information from our system and this will stop from being redirected to the Welcome to MyDMV page.[NEWLINE]user: What if I have more than one email address?"}
{"id": "superseg_train_6168", "dialogue": "user: Hello. I'm searching for some information to signing to the site of the dmv.[NEWLINE]agent: Has you been redirected to the welcome to mydmv page?[NEWLINE]user: Well... No, I haven't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: But, what can I do, if I still have problems with this?[NEWLINE]agent: If you still having issues, with this, you can contact us.[NEWLINE]user: Just to be sure, I have to use the same username I created in the dmv site, right?[NEWLINE]agent: Yes, that's right. You  need to use that very same username.[NEWLINE]user: O.k., but if I have to recover this user name?[NEWLINE]agent: You can use the recovery tool, with your email, if you have more that one, make sure to check them all.[NEWLINE][BOUNDARY][NEWLINE]user: Then I be able to get into my account?"}
{"id": "superseg_train_6169", "dialogue": "user: Hello I need information about how to get a deposit[NEWLINE]agent: Do you want information to obtain a deposit?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and on what does the bonus amount depend?[NEWLINE]agent: The amount of the bonus depends on the number of vehicles that the dealer sold in the previous calendar year, or if the dealer is licensed as a franchisee.[NEWLINE][BOUNDARY][NEWLINE]user: What will I receive if a certificate of title is issued?[NEWLINE]agent: You will receive a mark showing \"REBUILT SALVAGE: NY\".[NEWLINE][BOUNDARY][NEWLINE]user: What other important information could you give me?[NEWLINE]agent: Important: Starting in the summer of 2018, there will be new rules regarding dealer record keeping.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to get a deposit?[NEWLINE]agent: you should contact an insurance company. Make sure the business name and mailing address on the voucher exactly match the business name and mailing address on your DMV installation license. sMake sure to write your Installation Number on the voucher....[NEWLINE][BOUNDARY][NEWLINE]user: What is the amount of bail required from a dealer?"}
{"id": "superseg_train_6170", "dialogue": "user: I'm selling a car 'as is' and need more info[NEWLINE]agent: Okay, some exceptions allow you to use a Salvage Certificate to sell a vehicle as \"junk\". The DMV cannot issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.[NEWLINE]agent: did you need help with the title certificate?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how recent are these new rules?[NEWLINE]agent: They started in the Summer of 2018[NEWLINE]user: I see, what if I open a dealership. How do I register as a licensed retail distributor?[NEWLINE]agent: To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have my Certificate of Authority?[NEWLINE]agent: Don't submit an application with the DMV yet!\u00a0\u00a0\u00a0 The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where can i get more information?"}
{"id": "superseg_train_6171", "dialogue": "user: Hello there. I'm here because my temporary registration will end soon and I need some guidance on the steps I have to take.[NEWLINE]agent: Did you NOT get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: Yes, I didn't get the certificate.[NEWLINE]agent: In this case you can not get another temporary registration. According to the DMV Commissioner 's Regulations you can not sell a vehicle if you do not have proof of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: In regards with my temporary registration, what if we believe there was no wrongdoing on our part and refuse to resolve the matter in favor of the complainant?[NEWLINE]agent: If any offer is rejected then a hearing must be held[NEWLINE][BOUNDARY][NEWLINE]user: who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?[NEWLINE]agent: If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.[NEWLINE][BOUNDARY][NEWLINE]user: what might the hearing end in?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE][BOUNDARY][NEWLINE]user: and the DMV runs all of this?"}
{"id": "superseg_train_6172", "dialogue": "user: I need help with a surety bond and some other questions i have[NEWLINE]agent: Do you need help getting a surety bond?[NEWLINE]user: yeah[NEWLINE]agent: Okay, you will have to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Also, make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. I already give it so that the installation can be done efficiently. like the hearing results process.[NEWLINE]agent:  the ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties[NEWLINE]user: If the ALJ only imposes civil penalties?[NEWLINE]agent: you must pay all fines and penalties[NEWLINE]user: what are my rights[NEWLINE]agent: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.[NEWLINE]user:  If the ALJ only imposes civil penalties"}
{"id": "superseg_train_6173", "dialogue": "user: I need help getting another temporary registration on a sale that has a registration about to expire and we have no title[NEWLINE]agent: Are you unable to get the title certificate for a vehicle you sold and the temporary registration is about to expire?[NEWLINE]user: yes that is the situation[NEWLINE]agent: In this case you cannot get another temporary registration.[NEWLINE][BOUNDARY][NEWLINE]user: can you also tell me how much is needed for a bond?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.  We have a chart you can look at for more information[NEWLINE][BOUNDARY][NEWLINE]user: how can I get a surety bond?[NEWLINE]agent: You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE]user: Okay, perfect. About surety bonds, Isn't there something like mail or something involved?[NEWLINE]agent: Sorry, but there's some mail involved. You must submit a hard copy of your application, associated documents and fee to the NYS DMV Bureau of Consumer & Facility Services Application Unit at P.O Box 2700 Albany NY 12220-0700.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got it. I guess it can be helped. A last question, Do i have to do something if i have any employees for that dealership?"}
{"id": "superseg_train_6174", "dialogue": "user: I need help with an expiring temp registration on a car[NEWLINE]agent: Is this a situation where you can not get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you also check on what the title certificate will have on it for a rebuilt 09 Mustang that we salvaged?[NEWLINE]agent:  If a title certificate is issued it will receive a brand that displays \"REBUILT SALVAGE:NY\".[NEWLINE][BOUNDARY][NEWLINE]user: How do we get a surety bond?[NEWLINE]agent: You will have to contact a surety insurance company.[NEWLINE][BOUNDARY][NEWLINE]user: another thing I wanted to ask is how do we know how much our bond will be?[NEWLINE]agent: Bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.[NEWLINE][BOUNDARY][NEWLINE]user: also, what should we put down for price on a car we sold wholesale when we're doing the retail certificate of sale?"}
{"id": "superseg_train_6175", "dialogue": "user: we need info on a temporary registration that is expiring on a possible sale[NEWLINE]agent: So you can't get the title certificate for a vehicle you sold and the temporary registration expires soon?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do you have more info about bond amounts?[NEWLINE]agent: Yes, the bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at[NEWLINE]user: do you have numbers for me?[NEWLINE]agent: I can link you to a chart you can look at[NEWLINE][BOUNDARY][NEWLINE]user: can you give me more surety bond info?[NEWLINE]agent: Do you want to get a surety bond?"}
{"id": "superseg_train_6176", "dialogue": "user: I need help with an expiring temporary registration on a car that we moved[NEWLINE]agent: Are you unable to get the title certificate for a vehicle you are selling and the temporary registration is set to expire soon?[NEWLINE]user: yes[NEWLINE]agent: You can't get another temporary registration.\u00a0 An additional temporary registration won't be issued under any circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: how do I enter the selling price on the MV 50 form for a vehicle that was sold wholesale?[NEWLINE]agent:  The selling price is not required on form MV-50 when a vehicle is sold wholesale[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to consider if your license has been revoked. What happens if a person's license is revoked after a hearing?[NEWLINE]agent: They must surrender all supplies and cease to operate[NEWLINE][BOUNDARY][NEWLINE]user: what else can happen in a hearing?[NEWLINE]agent: The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.[NEWLINE]user: who does the investigation when there is a complaint dispute?"}
{"id": "superseg_train_6177", "dialogue": "user: Hello there, I have some questions about selling a retail vehicle. Can you answer them, please?[NEWLINE]agent: Of course. Some exceptions allow you to use a Salvage Certificate MV-907A to sell a vehicle as \"junk\". The DMV can not issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.[NEWLINE]agent: Is a title certificate issued?[NEWLINE]user: Yes, there is one.[NEWLINE]agent: Then it will receive a brand that displays \"REBUILT SALVAGE: NY\".[NEWLINE][BOUNDARY][NEWLINE]user: Do you need me to give you the selling price?[NEWLINE]agent: No, the selling price is not required on form MV-50 when a vehicle is sold wholesale.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. What can you tell me about the warranty of vehicles being sold?[NEWLINE]agent: These terms refer to the warranties described by the Office of the Attorney General website: www.ag.ny.gov in the 'Lemon Law'. The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. And how do I get a surety bond?[NEWLINE]agent: For this you must contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know what bond amount is needed?[NEWLINE]agent: The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.[NEWLINE][BOUNDARY][NEWLINE]user: One final question, if I may: where can I find some more information about record keeping for dealers?"}
{"id": "superseg_train_6178", "dialogue": "user: I'm here with a question about my vehicle plates.[NEWLINE]agent: Do you wish to know how to replace or transfer your personalized plates?[NEWLINE]user: Yes I would like to transfer them.[NEWLINE]agent: I can help you with a variety of circumstances in which you can replace or transfer personalized plates.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know aboutO r e r.Btw, for XXXX. can I order by mail?[NEWLINE]agent: Do you want to order professional photographs or plates by mail?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you order a photo or professional plates online?[NEWLINE]agent: You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.   The mailing address in your vehicle registration record must be your current mailing address.   Your vehicle registration record must match your current name if your name has changed.[NEWLINE]user: What if I want the plates for the disabled?"}
{"id": "superseg_train_6179", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace custom plates that are old or damaged?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace the custom plates I have now with different custom plates or plates with custom images?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: You have a custom image plate and want to replace it with a different image plate. and want to keep your current custom combination and use it on your new imaging plate?[NEWLINE]user: Yes[NEWLINE]agent: yes, if the plate category you want allows custom combinations that contain the number of characters on your current plates"}
{"id": "superseg_train_6180", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: Yes[NEWLINE]agent: There are a variety of circumstances under which you can replace or transfer custom plates.[NEWLINE][BOUNDARY][NEWLINE]user: Can I replace custom plates that are old or damaged?[NEWLINE]agent: Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have additional information regarding on who I can contact to know if I have a special parking privilege for my custom plates?[NEWLINE]agent: Yes. You can contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations[NEWLINE]user: What if my registration is in the first year of a two-year registration?[NEWLINE]agent: I repeat... In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.[NEWLINE][BOUNDARY][NEWLINE]user: What is a professional plate?[NEWLINE]agent: Is a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number[NEWLINE]user: Can I browse the available styles of picture and professional plates online?"}
{"id": "superseg_train_6181", "dialogue": "user: hello I need information about how to replace or transfer custom plates[NEWLINE]agent: want to know How do I replace or transfer personalized plates?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know if you can replace custom plates that are old or damaged?[NEWLINE]user: Yes[NEWLINE]agent: Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE]agent: Do you know that you must pay a fee?[NEWLINE]user: Yes[NEWLINE]agent: To know the rate you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838.[NEWLINE][BOUNDARY][NEWLINE]user: and can I replace by mail?[NEWLINE]agent: You cannot replace or transfer custom license plates by mail.[NEWLINE][BOUNDARY][NEWLINE]user: If you buy the vehicle from a private person?"}
{"id": "superseg_train_6182", "dialogue": "user: Hello, I would like to know more about replacing or transferring personalized plates.[NEWLINE]agent: Are you planning to replace or transfer personalized plates?[NEWLINE]user: No, at least not now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to replace personalized plates that are old or damaged?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to replace the personalized plates you have now with different personalized plates or personalized picture plates?[NEWLINE]user: No, that is not the case.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can keep your current personalized combination and use it on your new picture plate?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you wondering if you can transfer a current set of personalized plates to a new vehicle that you plan to purchase?[NEWLINE]user: Yes![NEWLINE]agent: Then I'm happy to inform you that this is possible.[NEWLINE]agent: Will the registrant and registration class NOT change?[NEWLINE]user: Yes, it won't change."}
{"id": "superseg_train_6183", "dialogue": "user: Please, tell me about replace or transfer personalized plates[NEWLINE]agent: Do you want to know how you can replace or transfer personalized plates?[NEWLINE]user: Yes, please[NEWLINE]agent: There are several ways you can do it.[NEWLINE][BOUNDARY][NEWLINE]user: What if my plates are damaged? Can I replace them?[NEWLINE]agent: Call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday[NEWLINE][BOUNDARY][NEWLINE]user: One other thing in relation to removing my vehicle from the road, where do I leave my registration badge?[NEWLINE]agent: You can store your photo or professional license plates in most DMV offices. Find a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: What information is there about the new image plate developed for a group or organization?[NEWLINE]agent: A packet of detailed information about the custom plate image plate development program, including the MV-415 pdf custom plate development application is available here.1. Professional license plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted you such privileges. For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.[NEWLINE]user: What if my registration is in the first year of a two-year registration?"}
{"id": "superseg_train_6184", "dialogue": "user: Tell me about how to replace or transfer personalized plates[NEWLINE]agent: Do you want to replace or transfer your personalized plates?[NEWLINE]user: No, I'm just curious.[NEWLINE][BOUNDARY][NEWLINE]agent: Are your plates old or damaged?[NEWLINE]user: No, the plates are in a good condition.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to replace the custom plates you have now with different personalized plates or plates with personalized images?[NEWLINE]user: No, I don't think so[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to keep your current custom combination and use it on your new image plate?[NEWLINE]user: No, not that either.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to transfer a current set of custom plates to a new vehicle you plan to purchase?[NEWLINE]user: Yes, that's exactly what I want"}
{"id": "superseg_train_6185", "dialogue": "user: I need some info about how to replace or transfer personalized plates[NEWLINE]agent: Do you want to replace personalized plates?[NEWLINE]user: Yes, please[NEWLINE]agent: For that, there are a variety of circumstances in which you can replace or transfer personalized plates[NEWLINE][BOUNDARY][NEWLINE]user: Who could I contact if it has been two weeks since I applied for my registration documents needed to get my personalized plates but have not yet received those documents?[NEWLINE]agent: In that case contact the Personalized Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.[NEWLINE]user: In how many days more or less must the order be processed?[NEWLINE]agent: In approximately 10 days or less after your order is processed, you will receive new documents showing your current license plate number and your new license plate combination.[NEWLINE]user: and in how long will the plates arrive?[NEWLINE]agent: You must wait at least six weeks for custom plates to arrive.[NEWLINE][BOUNDARY][NEWLINE]user: and can I make the order at a DMV office?[NEWLINE]agent: Yes, but you can save yourself a trip. It is faster and easier to do it online.[NEWLINE][BOUNDARY][NEWLINE]user: and can i order by mail?[NEWLINE]agent: of course you can order professional photographs or plates by mail"}
{"id": "superseg_train_6186", "dialogue": "user: I have several questions from the Voter Registration Application[NEWLINE]agent: eligible to register to vote in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to update your voter registration information?[NEWLINE]user: yes[NEWLINE]agent:  You do not need to update your voter registration information any of the information below changed since you last voted[NEWLINE][BOUNDARY][NEWLINE]user: May I ask a question about reclaimed vehicles? What should I do now that I've recovered my license plate and completed the MV-78B form?[NEWLINE]agent: for that matter, you can bring the plate to a DMV office and apply for new plates and re-instate your registration.[NEWLINE]user: Now please, tell me about what to do after the vehicle is recovered.[NEWLINE]agent: In case the vehicle is recovered, the first thing you should do is to make sure the police cancel the alarm of stolen vehicle so the recovery can be listed on your title record. You should not use your vehicle until the police cancel the alarm.[NEWLINE][BOUNDARY][NEWLINE]user: Right, now what if my plates are stolen?[NEWLINE]agent: For stolen plates you can ask the police to complete a \"Report of Lost or Stolen Motor Vehicle Items\" form MV-78B for the stolen plates. This is a different form from the stolen vehicle report and you can get it only from police agencies, not from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing. What if the vehicle is not recovered?"}
{"id": "superseg_train_6187", "dialogue": "user: I have several questions regarding the registration of voters, it'd be great if you could provide some answers.[NEWLINE]agent: Are you wondering if you're eligible to register to vote in New York State?[NEWLINE]user: Yes. This is one of the things I've been wondering about.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: What about the registry? My father just searched his Toyoya truck shortly before he passed away. Is it possible to receive a refund? since I do not want to continue using the service[NEWLINE]agent: After the criteria is met to receive a refund, DMV can issue a refund to the name of the estate.[NEWLINE][BOUNDARY][NEWLINE]user: What about his vehicle title and license plates?[NEWLINE]agent: DMV can assist you with these issues.[NEWLINE][BOUNDARY][NEWLINE]user: So, I need a copy of his death certficate and license to give to DMV?[NEWLINE]agent: Yes. This ensures that you will not receive any more mailings for the deceased loved one.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria needs to be met to receive a registration refund?[NEWLINE]agent: You need to fill out and sign the Request for Refund MV-215 with \"deceased\" wriiten on the form. You will also need a copy of his death certificate.[NEWLINE][BOUNDARY][NEWLINE]user: Can I transfer my deceased father's truck into my name?"}
{"id": "superseg_train_6188", "dialogue": "user: Hello there. I came here with some questions for you, regarding the voter registration application.[NEWLINE]agent: Are you wondering if you are eligible to register to vote in New York State?[NEWLINE]user: Yes, I am.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen.[NEWLINE]user: Do I also need to be 18 or older?[NEWLINE]agent: Yes, you also must be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to DMV. What if I need to reach you via email?[NEWLINE]agent: Don't use the e-mail address from where you received the DMV reminders because you will not receive a response.  I will help you with how you can contact us[NEWLINE][BOUNDARY][NEWLINE]user: If I sign up for text and email reminders which one of my emails will you use because you already have my email from before?[NEWLINE]agent: We only keep one email address for each customer.  The email address you provide to sign up for electronic reminders will replace any other email address you provided us in the past.[NEWLINE][BOUNDARY][NEWLINE]user: who gets the medical certification reminders?"}
{"id": "superseg_train_6189", "dialogue": "user: Hey, I have some questions regarding the voter registration. Can you answer them?[NEWLINE]agent: Of course. Are you wondering if you are eligible to register to vote in New York State?[NEWLINE]user: Yes![NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: I like to know more about Transportation Network Company. So, I'm guessing you're unaware of the insurance requirements for a TNC driver?[NEWLINE]agent: That's something for the TNC company. They have to make sure their drivers understand and effectively have the proper insurance.[NEWLINE]agent: You're going to be a TNC driver right?[NEWLINE]user: Yes, That's right, that's why i wanted to know about this.[NEWLINE]agent: Then you should contact the TNC company you are interested to work with so they can give you more details.[NEWLINE][BOUNDARY][NEWLINE]user:  Yeah, i already thought about doing that. I can use any vehicle to do that right? i mean, like a truck or something?[NEWLINE]agent: Sorry, but no. TNC rules forbid use of taxis, delivery vehicles, limousines or licensed for-hire vehicles from being used as a TNC vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's a boomer. And i suppose that applies to pick up random passengers too, right?"}
{"id": "superseg_train_6190", "dialogue": "user: Well, I do have some question about my voter registration application. Hopefully you can answer them.[NEWLINE]agent: Of course. Are you wondering if you're eligible to register to vote in New York State?[NEWLINE]user: Yes, I am.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE]user: I'm capable of doing everything. But, before you do that, could you tell me what the escrow account is for? Because I never needed it.[NEWLINE]agent: Sure, no problem. An escrow account is a payment alternative for users of the DMV, that way you don't need to send money or checks for every transaction, you just do a deposit on your escrow account and the money is debited every time a transaction is done.[NEWLINE][BOUNDARY][NEWLINE]user: That's handy. But What happens if I close my account and there is money in it?[NEWLINE]agent: The remaining balance in your account can be refund by a check or can be transferred to another escrow account you may have with the dmv.[NEWLINE][BOUNDARY][NEWLINE]user: The only way to do this process is by mail?[NEWLINE]agent: Not at all. You can also send the documents and forms by fax at 518-473-9644 or email, it would like approximately 2-3 weeks.[NEWLINE][BOUNDARY][NEWLINE]user: Any person can create an escrow account, right?"}
{"id": "superseg_train_6191", "dialogue": "user: Good evening, I came here to have some questions about the voter registration application answered.[NEWLINE]agent: Of course. Would you like to know if you're eligible to register to vote in New York State?[NEWLINE]user: Yes. That'd be great.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.[NEWLINE][BOUNDARY][NEWLINE]user: By the way,Is there a minimum age requirement to be a TNC driver? That's something I've overheard people discussing.[NEWLINE]agent: Yes, by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver's license issued by DMV.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And do I need any special insurance or will a normal one do?[NEWLINE]agent: TNC companies will make sure TNC drivers understand and have the required insurance.[NEWLINE]agent: Are you interested in being a TNC driver?[NEWLINE]user: No, I'm just asking these questions for my son.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So if he becomes an authorized TNC driver, can he pick up passengers in NY?"}
{"id": "superseg_train_6192", "dialogue": "user: I want to register to vote but don't know if I can vote in NY[NEWLINE]agent: Are you trying to figure out if you are eligible to register to vote in New York State?[NEWLINE]user: yes[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen, be 18 years old by the end of this year, not be in prison or on parole for a felony conviction, and not claim the right to vote elsewhere[NEWLINE]user: I'm curious if the process for stolen plates and stolen vehicles is the same?[NEWLINE]agent: Stolen plates have a different form and it is only available at police agencies and not at DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. So after i lodge the report, i should just wait for any news from the police?[NEWLINE]agent: Yes. The police will input your vehicle information into national and state auto theft computer records. Other than tracking the vehicle, this will also prevent someone from selling or applying for a title using your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: But my vehicle was stolen before i was able to apply for registration. What should i do?[NEWLINE]agent: Quickly apply for a title in your name with proof of ownership to the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: If i am able to recover my vehicle, could i directly apply for plates?[NEWLINE]agent: No. The first thing you need to do is inform the police so that the stolen vehicle alarm would be cancelled. After you confirmed that it has already cancelled, you can then proceed to apply for plates or registration.[NEWLINE][BOUNDARY][NEWLINE]user: Would i need a duplicate title?[NEWLINE]agent: A duplicate title will be issued for stolen vehicle to mark the stolen vehicle. Remember to send your title to the Title Bureau along with a letter to explain that the vehicle have been recovered. After that, the DMV will issue a regular vehicle title.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else that i need to do after i recover the vehicle?"}
{"id": "superseg_train_6193", "dialogue": "user: I have several questions about voter registration and would be very happy if you could answer them.[NEWLINE]agent: Would you like to know if you're eligible to register to vote in New York State?[NEWLINE]user: Yes, for starters.[NEWLINE]agent: To register to vote in New York State you must be a U.S. Citizen and 18 years old by the end of this year.[NEWLINE]user: Can you please explain to me if is there any link between this proof I have to send and my discharge date?[NEWLINE]agent: Well, yeah. If your discharge happened before January 1, 1950, then you should submit a Honorable Discharge Form WD AGO 53, or WD AGO 55, or WD AGO 53-55, or just an \"Enlisted Separation Paper\"[NEWLINE]user: Sorry, but did you say before January 1,1950?[NEWLINE]agent: That's correct. That applies if you were discharged before that date. In any case, a Certification of Military Service or NA Foro 13038 is valid too.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i'll keep that in mind. By the way, i heard something about a Enhanced ID?[NEWLINE]agent: Do you want to change your standard license while adding your veteran status?"}
{"id": "superseg_train_6194", "dialogue": "user: how Restore license after revocation[NEWLINE]agent: Did you do it after September 27, 2019?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What to revoke my driver's license?[NEWLINE]agent:  A serious traffic offense or multiple offenses can result in the revocation of your NY State driver license or driving privilege. 1 A revocation means your license is cancelled, and you must apply for a new one once the revocation period is over[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Also on MyDMV, how would I know if my license was mailed?[NEWLINE]agent: You can check the status of your driver license and driving privilege online if you sign up for a MyDMV account  and use our MyLicense service. If you need proof that DMV removed your suspension, you can order a certified copy of your driving record[NEWLINE][BOUNDARY][NEWLINE]user: do you know about denial letter? If it is received after the 60 days?[NEWLINE]agent:  it will be rejected[NEWLINE][BOUNDARY][NEWLINE]user: By the way regarding payments, what should I do if I am asked to pay for a driver's liability assessment?[NEWLINE]agent: DMV will send you a statement with the amount you owe. You must pay at least the minimum amount by the payment date or your driver's license will be suspended. You can also pay for the full evaluation.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and... If you are currently suspended for failing to pay child support and had certain problems to solve, before continuing with the application for a new driver's license?[NEWLINE]agent: you must contact your local child support collection unit to make a payment and to have the suspension cleared. By law, DMV can not clear / remove a child support suspension unless directed to do so by the Office of Temporary Disability OTDA[NEWLINE]user: what do i need to get this approval list"}
{"id": "superseg_train_6195", "dialogue": "user: My license was taken away from me last year and I would like to reinstate it.[NEWLINE]agent: Did you submit your application by mail before September 27, 2019?[NEWLINE]user: No I didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if mine was from July 2019?[NEWLINE]agent: Well then it is under review.[NEWLINE][BOUNDARY][NEWLINE]user:  If it is received after the 60 days?[NEWLINE]agent:  it will be rejected[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know more information about what is an indefinite suspension?[NEWLINE]agent: An indefinite suspension means you must do something such as answer a traffic ticket before the suspension can be cleared.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information about how to get my license back after it was revoked? What should I do if it is approved?[NEWLINE]agent: You will receive an approval via email to apply for a new driver license with directions to follow in order to be successful when applying for a new driver license at your local DMV office.[NEWLINE]agent: Is your license from another state?[NEWLINE]user: No it's a NY state license.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I do all this approval stuff online?"}
{"id": "superseg_train_6196", "dialogue": "user: Hello, do I need information about whether the license can be restored by mail?[NEWLINE]agent: It can take up to 12 weeks for an IUD to process a request received in the mail.[NEWLINE]agent: I already request approval by mail?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what approval is required to apply for a new license?[NEWLINE]user: Yes[NEWLINE]agent: In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank[NEWLINE][BOUNDARY][NEWLINE]user: In terms of driver responsibility assessments, who is responsible for paying? I don't have a driver's license, what should I do?[NEWLINE]agent: Although you do not have a driver license, you are still required to pay the driver responsibility assessment.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd like to ask you another question on the additional fees and penalties. How much should I pay if you ask for a restoration?[NEWLINE]agent: I will let you know as soon as possible on how much you will pay for it. But they must be paid before your application can be approved.[NEWLINE][BOUNDARY][NEWLINE]user: what do i need to get this approval list"}
{"id": "superseg_train_6197", "dialogue": "user: how Restore license after revocation[NEWLINE]agent: you apply for restoration and owe any of the following fines or penalties?[NEWLINE]user: yes[NEWLINE]agent: they must be paid before your application can be approvedsuspension termination fee driver license civil penalty[NEWLINE][BOUNDARY][NEWLINE]user: If i submit an application before addressing the items listed below?[NEWLINE]agent: we will send you an email telling you what you will need to do. We will delay processing your application will be delayed[NEWLINE][BOUNDARY][NEWLINE]user: very good, now regarding is Leandra's Law, can you give me information please[NEWLINE]agent: It created a new felony for driving while under the influence with children in the vehicle.[NEWLINE]user: What happens if someone is convicted?[NEWLINE]agent: Probation and a minimum of 12 months using an ignition interlock device.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it called Leandra's Law?[NEWLINE]agent: It's named after a girl who died while riding with the intoxicated mother of her friend.[NEWLINE][BOUNDARY][NEWLINE]user: What does the law say?[NEWLINE]agent: No one can operate a motor vehicle while under the influence of alcohol or drugs while a child 15 or under is present.[NEWLINE][BOUNDARY][NEWLINE]user: How do you get an ignition interlock device installed?"}
{"id": "superseg_train_6198", "dialogue": "user: Hello, I would like to know if and can I restore the license by mail?[NEWLINE]agent: of course IUD can take up to 12 weeks to process a request received in the mail.[NEWLINE]agent: Have you already applied for approval by mail?[NEWLINE]user: do not[NEWLINE]agent: What should I do if I need to request approval to request a new license?[NEWLINE]user: Yes[NEWLINE]agent: In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank.[NEWLINE][BOUNDARY][NEWLINE]user: which form do I need when I apply for my license after an ignition interlock restriction?[NEWLINE]agent: You will need the Application for Driver License or Non-Driver ID Card, which is form MV-44.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if you select this option?[NEWLINE]agent: Please read and follow the instructions below as you can submit all of your unusual, extenuating and compelling circumstances only once per license renewal request. Please note that unusual, extenuating and compelling circumstances must meet all three criteria to be successful. YES, you have unusual, extenuating, and compelling circumstances that you believe would constitute a valid basis for the Department to deviate from the general revocation policy and justify approval of your driver's license application.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question about the indefinite suspension?"}
{"id": "superseg_train_6199", "dialogue": "user: I need to get my license back, it was revoked[NEWLINE]agent: Would you like to know what is required to apply for a new license after revocation?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need the address where you can send your application and documents?[NEWLINE]user: yes I'll need that[NEWLINE]agent: Driver Improvement UnitNYS DMV6 Empire State Plaza, Room 338Albany, NY 12228[NEWLINE][BOUNDARY][NEWLINE]user: In addition to the name change, I've also recently moved to a new home. Will this be a problem when I try to replace my registration?[NEWLINE]agent: If you have been convicted of certain traffic offenses in NY or have accumulated 6 or more points on your record within 18 months, you will have to pay DMV over a three year period.[NEWLINE][BOUNDARY][NEWLINE]user: Can I just pay my entire balance?[NEWLINE]agent: Yes, but you will be informed that there are additional assessments if you pay the balance of an initial assessment that didn't include the additional assessments.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I don't pay the assessment?[NEWLINE]agent: Your driver license may be suspended if you don't pay, but it will be removed once your payment is processed.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about driver responsibility assessments?"}
{"id": "superseg_train_6200", "dialogue": "user: What additional requirements are required?[NEWLINE]agent: Do you need to know what additional requirements there are to apply for a new license after revocation?[NEWLINE]user: No, that is not what i need right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what need to do to mail application, fees and any additional required documents?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about what happens if your driver license application is denied by DIU?[NEWLINE]user: Yes, I need to know the information about denial of my driver license application by the DIU.[NEWLINE]agent: You have four options when it comes to denial and the first option is to accept the denial and take no further action.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about  driver license application, do you have a website to check the status of my driver license?[NEWLINE]agent: You can check by signing up for MyDMV if you haven't done so yet and using the account to check.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do when I receive the first annual assessment statement?"}
{"id": "superseg_train_6201", "dialogue": "user: Can I restore a licence after revocation by mail?[NEWLINE]agent: Yes, but It can take up to 12 weeks for DIU to process a request received by mail[NEWLINE]agent: What if I request approval by mail?[NEWLINE]user: Yes, I want it[NEWLINE]agent: In that case, you must wait until 30 days before the revocation period ends to send your request[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about DIU. Is it possible to pay by mail?[NEWLINE]agent: In some cases, you can pay by mail.[NEWLINE][BOUNDARY][NEWLINE]user: One more concern about getting a new driver's license. What happens if I need to apply for a new license, and need to seek approval?[NEWLINE]agent: In that case, you need to complete an Application for Permit, Driver License or Non-Driver ID Card MV-44, and please, leave the I am applying for a boxes blank[NEWLINE][BOUNDARY][NEWLINE]user: I understand but also have another question about who must pay a driver responsibility assessment.  When did this become necessary?  I seem to remember a time when this was not the case.[NEWLINE]agent: This is effective since november 18, 2004.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a question regarding application for a new license. What must I do if my probation does not contain any restrictions on driving?[NEWLINE]agent: You have to provide a copy of the conditions. Please, mail or fax this information to DIU.[NEWLINE]user: What happens if I owe any DMV fees suspension termination fee?[NEWLINE]agent: In that case, they have to be paid before applying for a license or the processing of your application will be delayed[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a new license after revocation?"}
{"id": "superseg_train_6202", "dialogue": "user: Hi! Could you please tell me how to get a vehicle registration?[NEWLINE]agent: No problem. Do you know what the vehicle registration and tittle record abstract are, right?[NEWLINE]user: Yes, I know them.[NEWLINE]agent: Great. In case you need it. You can always check for the definitions issued by the new york DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask another question about CDL? I already have a commercial driver's license in New Jersey. Will this have an impact on the process of obtaining a New York CDL?[NEWLINE]agent: Will you be obtaining a New York State CDL?[NEWLINE]user: Yes.[NEWLINE]agent: Okay. The first thing you need to do is apply for a CDL at a DMV office in NY and surrender your out of state CDL.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring with me to the DMV when I go?[NEWLINE]agent: Will you be changing your Standard license to a REAL ID?[NEWLINE]user: Yes, I will be."}
{"id": "superseg_train_6203", "dialogue": "user: Hello I need information about How to get a vehicle registration[NEWLINE]agent: want to know What are vehicle registration summaries and titles?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know How do you get the registration summary of your vehicle?[NEWLINE]user: Yes[NEWLINE]agent: You can request your vehicle registration summary using the DMV Registration Request PDF MV-15 form.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what other options I have in creating MyDMV account if I ordered my driving records and haven't received it in the mail yet?[NEWLINE]agent: If you haven't received it in the mail yet, you will need to wait for it to arrive before you can create a MyDMV account.[NEWLINE][BOUNDARY][NEWLINE]user: What should I send to request the standard driving record by mail?[NEWLINE]agent: Please send  a complete request for DMV records in PDF MV-15   a photocopy of your proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: and a question can I hide my photo in the license?"}
{"id": "superseg_train_6204", "dialogue": "user: Hi there. I'm looking information about how to get a car registered.[NEWLINE]agent: Sure, no problem. But I need to ask, do you know what is a vehicle registration?[NEWLINE]user: I'm not very sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have in order your vehicle registration record abstract?[NEWLINE]user: No, as far as I know.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you interested into get your vehicle tittle record abstract?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for the records of another person?[NEWLINE]user: Yes, this process is not for me, is for someone else.[NEWLINE]agent: Alright, in order to get another person's records, you must submit a request for dmv records mv-15 and certify that you have a permissible use under the personal information of another person on dmv records.[NEWLINE]user: Where do I find information about driver's privacy?[NEWLINE]agent: You can see the driver's privacy protection act DPPA[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay any fee for this process?"}
{"id": "superseg_train_6205", "dialogue": "user: how Get a vehicle registration or title record[NEWLINE]agent: want to know What are vehicle registration and title registration summaries?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to obtain the summary of the registration of my vehicle?[NEWLINE]user: NOT[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to obtain the summary of the registration of my vehicle?[NEWLINE]user: NO[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know how someone else's records are obtained?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you want to know how to obtain the summary of the registration of the title of my vehicle?"}
{"id": "superseg_train_6206", "dialogue": "user: Hey there, what's up? Got a vehicle recently and wanted to know more about its registration.[NEWLINE]agent: Congratulations. Lets start on the basics, Do you know what are vehicle registration and title record abstracts?[NEWLINE]user: Yeah, i'm aware of that, thanks.[NEWLINE]agent: That's good. In any case, if you need more information, you can see our definitions on the proper documents issued by NY DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Now, let's talk about how to pay for additional test. How will I pay for more tests?[NEWLINE]agent: Did you fail your road test?[NEWLINE]user: Sadly yes[NEWLINE]agent: You can pay for additional tests online or by phone.[NEWLINE]user: How can I get one a Pre-Licensing Course Certificate MV-278?[NEWLINE]agent: First of all, see \"Prepare for your road test\". Then the fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.[NEWLINE]user: My temporary learner permit is without a photo... is this a problem?"}
{"id": "superseg_train_6207", "dialogue": "user: Good morning, Do you happen to know about registration or title record abstracts?[NEWLINE]agent: I understand you want to know about what vehicle registration and title record abstracts are?[NEWLINE]user: No, not exactly that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is your query aimed about how you get a vehicle's registration record abstract?[NEWLINE]user: Yeah, That exactly.[NEWLINE]agent: That's easy. You just need to get a Form MV-15 also known as Request for DMV Records and submit it properly filled.[NEWLINE]user: Are there any items i need to submit along that form?[NEWLINE]agent: In fact, there are. You must not forget to get and include your plate's number or if you have it, you vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note, do the laws and restrictions that apply to drivers change depending on where I drive?[NEWLINE]agent: Yes, your driving privileges will vary depending on which of the our three geographic regions you will be driving in.[NEWLINE][BOUNDARY][NEWLINE]user: how do I turn my jr license into a senior license when I'm ready to do it?"}
{"id": "superseg_train_6208", "dialogue": "user: Hey there, i was looking for some information about registration and title record abstracts[NEWLINE]agent: Do you need information about what are those?[NEWLINE]user: Yeah, it could be useful to know what they are.[NEWLINE]agent: You can see those definitions in the proper documentation issued by NY DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Another query concerning alcohol and drug offenses. Does it make a difference if I had this checked when I was older than 21?[NEWLINE]agent: This driving violation is related to alcohol or drugs?[NEWLINE]user: Yes, it is.[NEWLINE]agent: In that case, your drive licence from the new york state, will be suspended for at least 90 days.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for someone under 21?[NEWLINE]agent: There is also a revoke, but it will be for at least a year or until the age of 21, whichever is longer.[NEWLINE]user: What happens if there is any previous alcohol or drugs related driving violation?"}
{"id": "superseg_train_6209", "dialogue": "user: I have questions about getting a vehicle registration and title record abstract.[NEWLINE]agent: I can help you with that. Are you familiar with what vehicle registration and title record abstracts are?[NEWLINE]user: Not exactly. I have some understanding, but I could use some clarification.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know how you can obtain a vehicle registration abstract?[NEWLINE]user: Yes, I need help with this.[NEWLINE]agent: You can order them by completing the form Request for DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to bring with me to the DMV office in order to obtain a vehicle registration abstract?[NEWLINE]agent: If you have a Standard and want to change to a REAL ID or Enhanced[NEWLINE]user: it's not my case?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: how are the new federal DMV regulations[NEWLINE]agent: Per new federal regulations,  the DMV will check for any open suspensions or revocations you may have in any state.[NEWLINE][BOUNDARY][NEWLINE]user: How can I have a New York State Class E driver's license?"}
{"id": "superseg_train_6210", "dialogue": "user: I need someone to explain how a vehicle registration works to me, because I'm a bit confused about several things.[NEWLINE]agent: Of course. Would you like to know what vehicle registration and title record abstracts are?[NEWLINE]user: Sure, why not?[NEWLINE]agent: You can find a definition of vehicle registration and title record abstracts issued by the New York DMV on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, when it comes to email. How do I order my personalized plates?[NEWLINE]agent: To order personalized plates by mail,  use the Application for Custom Plates PDF [ 14 ] CP-30.[NEWLINE][BOUNDARY][NEWLINE]user: how is the online order[NEWLINE]agent: Order personalized plates online[NEWLINE][BOUNDARY][NEWLINE]user: how is the order By phone[NEWLINE]agent: It is faster and easier to do it online, do you want to use the phone?[NEWLINE]agent: do you want to order by phone?"}
{"id": "superseg_train_6211", "dialogue": "user: I need MyDMV account help[NEWLINE]agent: Okay, would you like to know what you need to sign up for MyDMV?[NEWLINE]user: no, just want an account[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I keep getting redirected when trying to sign in, what is going on? is it you? is it me?[NEWLINE]agent: Okay, follow the steps that I give you[NEWLINE]user: do I need my license to sign up for an account?[NEWLINE]agent: Yes, you need your New York State driver license[NEWLINE]user: okay do I use the old one or the renewed one?[NEWLINE][BOUNDARY][NEWLINE]user: Another requirement for a New York State driver's license. What is the status of the mail-in process?[NEWLINE]agent: To change your license, permit, non - driver ID and/or the address on your registration, mail a completed Address Change pdf [ 4 ] MV-232 form to[NEWLINE][BOUNDARY][NEWLINE]agent: If you just ordered a new driver license, learner permit, or non-driver ID but it hasn\u2019t arrived in the mail, you\u2019ll need to wait until you receive your new document to create your account.[NEWLINE]user: Perhaps an unrelated question now. ask for a new driver's license. I'm still trying to register and I got the email from you, so what do I do next?"}
{"id": "superseg_train_6212", "dialogue": "user: how Creating a MyDMV account?[NEWLINE]agent: want to know what you need?[NEWLINE]user: not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic[NEWLINE]agent:  MyDMV[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I have lost the document required to start a MyDMV account?[NEWLINE]agent: you must wait for it to arrive before you can create a MyDMV account[NEWLINE][BOUNDARY][NEWLINE]user: Another query concerning the creation of a MyDMV account. If I have multiple email addresses, what should I do?[NEWLINE]agent: be sure to check all of them. Sign in with the username you created for MyDMV[NEWLINE]user: What will I need to begin a MyDMV account?[NEWLINE]agent: The first thing you must have is your New York State drivers license or permit.[NEWLINE]user: Forgot i NY.gov account Username[NEWLINE]agent: se the self - service tools on the MyDMV homepage[NEWLINE]user:  If i do n't remember the password"}
{"id": "superseg_train_6213", "dialogue": "user: Hello I need information about How to Create a MyDMV account[NEWLINE]agent: want to know what do I need to register in MyDMV?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What should I do if I request a new license and it has not arrived yet?[NEWLINE]agent: You must wait until you receive your new document to create your account. You cannot create a MyDMV account if you have never been issued a New York State non-driver license, permit or ID.You can confirm or change your address online[NEWLINE]user: and can i make these changes online?[NEWLINE]agent: of course You can confirm or change your address online[NEWLINE]user: What do I do if I don't remember the password?[NEWLINE]agent: be sure to check them all out. Log in with the username you created for yDMV.[NEWLINE]user: and how do i get in?[NEWLINE]agent: your MyDMV account will be associated with your current NY.gov ID username. You do not need to create a new username.[NEWLINE]user: and where do they send me the password?[NEWLINE]agent: Open the email we sent you with your temporary password and link to MyDMV. email that we send you with your temporary password and link to MyDMV.[NEWLINE]user: and if the license has not arrived by mail?[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks, and regarding doing this by mail, what can happen if I want to change my documents for more updated ones?[NEWLINE]agent: In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6214", "dialogue": "user: I need help with creating a MyDMV account. What do i need to create one?[NEWLINE]agent: Just to clarify, you want to know the requirements to create a MyDMV account?[NEWLINE]user: Yes, i don't know very well what documents i need[NEWLINE]user: Also i don't know what to do if after creating my account i forget my password[NEWLINE]agent: In that case, you can use the ' Forgot your Password ' tool and follow the steps.[NEWLINE]user: What happens if i already have an NY gov ID when i sign up?[NEWLINE]agent: In that case, your MyDMV account will be associated with your current NY gov ID username and you will not need to create a new username.[NEWLINE]user: I have multiple NY gov usernames and the one i used is not associated with my MyDMV account, What can i do? Please help![NEWLINE]agent: Ok, to solve that, please follow these instructions:Step 1 : Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Register for MyDMV Online Services page.Step 2 : Use the Forgot your Username tool on the NY.gov ID sign in page to get a list of all of your NY.gov ID Usernames. If you have more than one email address, be sure to check all of them. Sign in with the username you created for MyDMV. If you do n't remember the password you can use the ' Forgot your Password ' tool.[NEWLINE]user: Thank you. I now ordered my driver license but it still hasn't arrived. What can i do?[NEWLINE][BOUNDARY][NEWLINE]user: What if I no longer have my documents and am waiting for a replacement?[NEWLINE]agent: In that case you will need to wait for it to arrive before you can create a MyDMV account. You can still change your address, though.[NEWLINE][BOUNDARY][NEWLINE]agent: For that, you will need to wait until you receive it. Sorry if this answer doesn't resolve your problem but waiting is the only way.[NEWLINE]user: honestly no, the answer you gave me was somewhat incomplete. I need help with the document number of the photo, how do I know if I am doing it the right way? could you advise me?"}
{"id": "superseg_train_6215", "dialogue": "user: I want to make a new MyDMV account because I'm having problems with the old one[NEWLINE]agent: Okay, would you like to know what you will need to sign up for MyDMV?[NEWLINE]user: nope[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I can't sign in no matter what I do so how can you help?[NEWLINE]agent: You will need to contact us. I can give you our contact information[NEWLINE]user: and where do they send me the password?[NEWLINE]agent: Open the email we sent you with your temporary password and link to MyDMV. email that we send you with your temporary password and link to MyDMV.[NEWLINE]user: can you help if I forgot my password?[NEWLINE]agent: Yes, you can use the 'Forgot your Password' tool to help you[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! Another question related to MyDMV. And if there is a change of residence, how long do I have to report it?[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about my  DMV account.  Is it possible to sign in with my NY.gov username only?[NEWLINE]agent: Yes, you won't need to create a new username and your MyDMV account will be associated with your current NY.gov ID username[NEWLINE]user: if I still have problems what will I need to get a new account?"}
{"id": "superseg_train_6216", "dialogue": "user: Hey, i'm in need to create an account on your site, could you give me more information?[NEWLINE]agent: You're talking about an MyDMV account. Do you want to know the requirements to create it?[NEWLINE]user: No, i don't think i need that right now. I'm looking for something more general.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Once i create my account and so, lets say i forgot my password. What can i do?[NEWLINE]agent: Easy. You can make use of the system's \"Forgot your Password\" tool.[NEWLINE]user: O.k, i see. In any case, I create a password, Will that password be permanent or i'll have to change it?[NEWLINE]agent: It will be permanent. Besides, your account security will be increased after you set your security questions / answers.[NEWLINE]user: Umm, that sound pretty secure. but i guess at first i'll have a temporary password, isn't? To create the account?[NEWLINE]agent: That's correct. You'll receive it on your inbox. All you have to do is to open our email and click on the link to MyDMV, using your temporary password in the new page.[NEWLINE]user: O.k, thanks. Lets talk about something else. A friend ordered a learner permit, but he hasn't received it yet, What can he do?[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where the DMV office is located? If I want to replace my papers, what do I do?[NEWLINE]agent:  be sure to bring payment for the fees[NEWLINE][BOUNDARY][NEWLINE]agent: All he can do is to wait until the document arrives, and then he can proceed to create an account on MyDMV. This applies for you as well, you can't creat any account if you don't have a DMV card.[NEWLINE]user: Ok good. So in case I'm creating my account and lost my password, what are the procedures that I need to do in order to complete my sign up?"}
{"id": "superseg_train_6217", "dialogue": "user: Can you please help me to understand how to create a MyDMV account?[NEWLINE]agent: Do you have your New York State drivers license?[NEWLINE]user: Can I set up a MyDMV account with a permit?[NEWLINE]user: Also, would you be able to help me to retrieve my NY.gov account username?[NEWLINE]agent: If you have forgotten your username, you can use the self-service tools on the MyDMV homepage.[NEWLINE][BOUNDARY][NEWLINE]user: on a somewhat related note, I will be moving with my girlfriend to her apartment, is there a time limit to declare my change of residence?[NEWLINE]agent: You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still unable to complete the registration process because I've forgotten my temporary password. So, what do I do now?[NEWLINE]agent: You can use the link shown to clear out your sign-in information from our system to avoid being redirected to the Register for MyDMV Online Services page.  Then you can use the Forgot your Username tool on the NY.gov ID sign-in page to get a list of all of your NY.gov ID usernames.  If you have more than one e-mail address, though, be sure to check all of them.[NEWLINE]user: I'm still trying to sign up and I got the email from you so what do I do next?[NEWLINE]agent: You should enter your username and temporary password on the MyDMV homepage[NEWLINE]user: What if I think I made a typing error entering my photo document?[NEWLINE]agent: Check to ensure that is it correct.  Some of the most common errors are:  unsing the number 1 for the letter l, the number 0 for the letter O, the number 5 for the letter S, and the number 8 for the letter B.[NEWLINE]user: Can I use the same username from my NY.gov account if I enroll with the Online Tax Center of the Department of Taxation and Finance?[NEWLINE]agent: Yes, you can use the same NY.gov ID username and password to access services offered by both agencies.[NEWLINE]user: What will I need to begin a MyDMV account?"}
{"id": "superseg_train_6218", "dialogue": "user: I would like to creat a MyDMV account and need to know how.[NEWLINE]agent: Would you like to sign up for a MyDMV account?[NEWLINE]user: Yes, that is what I want to do.[NEWLINE]user: How do I solve the issue of not be able to use my sign in?[NEWLINE]agent: There are some steps to follow to fix this problem.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for this wonderful suggestion. Answer me one last question, please. Do I need to have the same address in all my applications?[NEWLINE]agent: The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know about creating a MyDMV account . Will MyDMV account be associated with my current NY.govID username?[NEWLINE]agent: Actually yes, your MyDMV account will be associated with your current NY.govID username and you will not need to create a new username.[NEWLINE]user: What should I do if I request a new license and it has not arrived yet?[NEWLINE]agent: You must wait until you receive your new document to create your account. You cannot create a MyDMV account if you have never been issued a New York State non-driver license, permit or ID.You can confirm or change your address online[NEWLINE]user: I forgot my NY.gov account Username, can I get help?[NEWLINE]agent: Yes, you would need to use the self-service tools on the MyDMV homepage to complete.[NEWLINE]user: What info do I need to create MyDMV account?[NEWLINE]agent: You would need your NY State driver license or permit.[NEWLINE]user: What if I still need help and still can't sign up for MyDMV?"}
{"id": "superseg_train_6219", "dialogue": "user: Hello I need information about How do I get a title if I don't want a registration?[NEWLINE]agent: This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Application PDF MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.[NEWLINE]agent: Have you requested a certificate of title?[NEWLINE]user: do not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to register?[NEWLINE]agent: To register, your Application for Registration / Title MV-82 must include a certified photocopy of the out-of-state certificate of title on your behalf, or written verification from the out-of-state motor vehicle title authority that you are the owner. of the vehicle and that the other state authority had sent the original title to the holder of the lien.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the Consumer Bill of Rights. If I submit a request.[NEWLINE]agent: the repair shop must give you a written estimate of the parts and labor necessary for each specific repair. The shop may charge a reasonable fee for developing a written estimate, but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge. The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality[NEWLINE][BOUNDARY][NEWLINE]user: If in the audience it determines that there were violations?[NEWLINE]agent:  DMV will take action against the shop.  This may include suspending or revoking the shop 's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. The shop may then receive a shorter suspension period and/or a lower fine. DMV can not force a shop to pay restitution.[NEWLINE][BOUNDARY][NEWLINE]user:  you authorize repair work by phone"}
{"id": "superseg_train_6220", "dialogue": "user: I just bought a new truck and need help with getting the title.[NEWLINE]agent: If you didn't automatically apply when you first registered your truck, you can use the form Vehicle Registration/Title Application to get a title.[NEWLINE]agent: Have you filled out and submitted this form yet?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Due to NY State laws, it could take several weeks for the title application process to complete.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also want to find out about the Vehicle Registration/Title Application, can I transfer my plates to another vehicle?[NEWLINE]agent: Yes you are able to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Certificate of Title MV-999? That's not a positive sign. What value does a title have?[NEWLINE]agent: If you decided to sell your truck down the road, having a title allows you to transfer ownership of that vehicle to another person.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change the address on my title record online?[NEWLINE]agent: No. It is not possible. To update this, you need to contact Title Services Bureau at 1 - 518 - 486 - 4714.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider when duplicating a vehicle title. In the event that I misplaced the original, how would I obtain a duplicate title?[NEWLINE]agent: You can apply for a duplicate title online or at any DMV office.[NEWLINE]user: What do I do if I go to DMV to get one?[NEWLINE]agent: You'll need to complete and submit an Application for Duplicate Certificate Of Title, provide proof of identity, and proof of address. The duplicate title is normally processed in 72 hours and will be mailed to you for a $20 fee.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a title at DMV?"}
{"id": "superseg_train_6221", "dialogue": "user: II;m thinking about buying a car that is being sold as a branded vehicle and I need to know what that means.[NEWLINE]agent: A vehicle branding is a written notice that a vehicle previously did not conform to its warranty, had been rebuilt following damage in excess of 75% of it's retail value at the time of loss, originally entered New York State under a branded out-of-state title, had not been manufactured to U.S. standards, has been reconstructed or is not equipped with a tamper-resistant odometer.[NEWLINE]agent: Does the vehicle have a title with any notation that you do not understand?[NEWLINE]user: No, I understand it now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if the vehicle has been damaged and will cost more than 75% of the retail value to fix?[NEWLINE]agent: In that case, the vehicle could not be registered and it must undergo a salvage vehicle examination by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire regarding. Who is qualified to ride an ATV?[NEWLINE]agent: you may operate an ATV only under adult supervision[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to have a certain type of insurance for an ATV?[NEWLINE]agent: You may not operate any ATV anywhere in New York State, except on your own property, unless it is covered by liability insurance[NEWLINE][BOUNDARY][NEWLINE]user: Do I nbeed to show proof of sales?[NEWLINE]agent: Did you buy your ATV from a registered New York State dealer?[NEWLINE]user: yes I did"}
{"id": "superseg_train_6222", "dialogue": "user: Can you give me some guidance on how to obtain a title without a registration?[NEWLINE]agent: Of course. This is known as a title only transaction. Fill out a Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON), available at any motor vehicle office. It is also available by request from a DMV Call Center or from the DMV Internet Office.[NEWLINE]agent: Are you only applying for a title certificate?[NEWLINE]user: Yes, I just want the title.[NEWLINE]agent: Then you must pay the sales tax at a motor vehicle office, just bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is an statement of transaction, sale or gift of motor vehicle, trailer, all-terrain vehicle, vessel boat, or Snowmobile at NY State department of tax and finance DTF-802, available at any motor vehicle office or by from the DMV internet office.[NEWLINE]user: Yes, of course. I'll have to inquire about order online. If my title certificate was processed last week, can I order online?[NEWLINE]agent: No. If it has been processed within the last 15 days, you could not proceed your order online.[NEWLINE][BOUNDARY][NEWLINE]user: another question for you about Certificate of Title. That sounds great. So what do I need to register?[NEWLINE]agent: You need to obtain a certified photocopy of the title, or written verification from the other state's motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary to get my car repaired before I can register?[NEWLINE]agent: You must file it with the DMV withing 90 days or 3,000 miles of the repair.[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know about my lien. Will my lien appear on the certificate as well?[NEWLINE]agent: Yes, a lien recorded on an out-of-state title will automatically be printed on a New York title certificate unless your New York title application includes proof that the loan has been paid in full.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail the application to you?[NEWLINE]agent: Then please allow added time for postal delivery to the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: Got that. And what should I consider as a new owner?"}
{"id": "superseg_train_6223", "dialogue": "user: Hello I need information about How do I get a degree if I don't want to register?[NEWLINE]agent: This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Title PDF Application MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.[NEWLINE]agent: want to request only a certificate of title?[NEWLINE]user: Yes[NEWLINE]agent: You must pay sales tax at a motor vehicle office. Bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is a Statement of Transaction: Sale or Gift of a Motor Vehicle, Trailer, ATV, ATV, Boat or Snowmobile PDF at the State Department of Taxation and Finance. New York DTF-802, available at any motor vehicle office or at the DMV Internet Office.[NEWLINE][BOUNDARY][NEWLINE]user: I see, I have the receipt, the only thing I don't know is the address where I should pay the taxes. and what do I need to reveal when transferring the title to a new owner[NEWLINE]agent: You will need to fill the odometer and damage disclosure statements and sign your name.  then enter all the seller's information on the sales tax form Statement of Transaction[NEWLINE][BOUNDARY][NEWLINE]user: I 'd like to ask you another question regarding the proof of ownership the DMV will accept if my purchase does not qualify to transfer the certificate of title?[NEWLINE]agent: In that case proof of ownership is a transferable record signed by you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about how to replace a certificate of title?[NEWLINE]agent: It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Can you tell me what will happen with the plates If don't transfer them to another vehicle?[NEWLINE]agent: turn them in at a DMV office as soon as possible.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles must be titled?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;    motor boats, 1987 or later model, measuring 14 feet or more[NEWLINE][BOUNDARY][NEWLINE]user: What evidence should I give When requesting an original certificate of title?[NEWLINE]agent: When you request an original certificate of title, you must provide a signed proof of ownership, proof of sales tax payment, and proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: and what vouchers should i send?"}
{"id": "superseg_train_6224", "dialogue": "user: can I get a title and registration in New York if someone in Florida has the title on a lien?[NEWLINE]agent: Has the lien been satisfied?[NEWLINE]user: yes, but I haven't gotten the title yet[NEWLINE]agent: To register you will need to obtain a certified photocopy of the title, or written verification from the Florida motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York. To receive a New York State title certificate after the lien is satisfied, you must mail the out-of-state title, the proof of lien satisfaction, and a letter of explanation to the Title Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: ok after I finish gathering all those documents, what else do I need from the owner of the land?[NEWLINE]agent: You must know the boundaries of the property and respect any special restrictions or request of the land owner or lessee.[NEWLINE][BOUNDARY][NEWLINE]user: How old do you have o be to operate an ATV?[NEWLINE]agent: A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What are rules for operating an ATV?[NEWLINE]agent: You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.[NEWLINE][BOUNDARY][NEWLINE]user: What documentation do I need to have when operating an ATV?[NEWLINE]agent: You should carry your ATV safety training course certificate when operating any ATV.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a law about who can operate an ATV?[NEWLINE]agent: Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have an accident and damage property but the owner is not around?"}
{"id": "superseg_train_6225", "dialogue": "user: Can you tell me how to remove a lien from my title? I live in NY and want to have a title without a lien.[NEWLINE]agent: Have you paid your loan in full?[NEWLINE]user: Yes, I just finish paying off my loan.[NEWLINE]agent: Then the lienholder must promptly send you a proof of lien satisfaction called a \"lien release\". This is usually a Notice of Recorded Lien (MV-901), marked and endorsed by the lender proving payment.[NEWLINE][BOUNDARY][NEWLINE]user: I understand now I ask you why I had a problem with my vehicle. What if my ATV has studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE][BOUNDARY][NEWLINE]user: What happens after reporting my ATV stolen to the police?[NEWLINE]agent: Surrender the registration documents to your local motor vehicle office[NEWLINE][BOUNDARY][NEWLINE]user: When can I use studded tires?[NEWLINE]agent: You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis, a toboggan, sleigh, sled or trailer, unless the device is attached to the ATV by a tow - bar or other rigid connection[NEWLINE]user: Can I use an ATV to carry passengers?[NEWLINE]agent: You cannot operate an ATV under the following conditions: At a speed too fast for existing conditions or potential hazards, in a careless, reckless or negligent manner or while intoxicated or impaired by alcohol or drugs[NEWLINE][BOUNDARY][NEWLINE]user: What ages can operate an ATV?[NEWLINE]agent: Children aged 10 to 15 can only operate an ATV under adult supervision.[NEWLINE][BOUNDARY][NEWLINE]user: What proof of ID do I need?"}
{"id": "superseg_train_6226", "dialogue": "user: What do I need to do if I am a buyer?[NEWLINE]agent: You need to carefully examine the current owner's Certificate of Title and be sure the info is correct and that the title certificate identifies the motor vehicle being sold.[NEWLINE]agent: Do you have a motor vehicle that is 10 years or older?[NEWLINE]user: Yes, I have a vehicle that is 10 years or older.[NEWLINE]agent: Make sure your odometer reading, your name and address as a buyer, and the date are printed clearly in the spaces for TRANSFER BY OWNER on the reverse side.[NEWLINE]user: I see what you mean. I'd like to ask you another question. Is it enough to take this in for repair first?[NEWLINE]agent: You must file it with the DMV withing 90 days or 3,000 miles of the repair.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another query concerning the DMV. What is the concept of evidence of ownership?[NEWLINE]agent: Proof of ownership is a Manufacturers Certificate of Origin or the vehicles Certificate of Title, included with the dealer's Certificate of Sale.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the Certificate of Title of vehicles. Where will you send them by mail?[NEWLINE]agent: To the address on file. You can replace them online.[NEWLINE]user: Another question regarding  proof of ownership, what about the Garageman Lien procedure?[NEWLINE]agent: An applicant that is using the Garageman Lien procedure must present ownership documetation that show a Notice of Lien and Sale and a Garageman Affirmation and Bill of Sale.[NEWLINE][BOUNDARY][NEWLINE]user: What must I mail to the DMV Title Bureau to apply for original NYS certificate of title?[NEWLINE]agent: You need to mail to the DMV Title Bureau the notice of lien satisfaction, the original out of state issued title certificate, and a letter explaining your circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: What about a vehicle 8 years old or newer?"}
{"id": "superseg_train_6227", "dialogue": "user: Hello, I was wondering how to obtain a title. Can you explain that to me, please?[NEWLINE]agent: Most often, you automatically apply for a when you first register your motor vehicle or motorboat. Use the form Vehicle Registration/Title Application (MV-82), available at any motor vehicle office, by request from a DMV Call Center or by download from the DMV internet site.[NEWLINE]agent: Would you like to know how long the application process takes?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: The title application process may take several weeks to complete.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about  trading in or selling your vehicle. What do I do if I want to sell or trade in my car?[NEWLINE]agent: You need to make sure to remove the license plate and windshield registration stick that shows your plate number.  This will help prevent you from being charged any type of parking ticket that doesn't belong to you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know the details about trading or selling a vehicle. Which vehicles need a title?[NEWLINE]agent: New York State issues a Certificate of Title MV-999 for most motor vehicles of model year 1973 or newer, and motorboats, model year 1987 or newer, that are 14 feet or longer, among others.[NEWLINE][BOUNDARY][NEWLINE]user: If I apply for a replacement certificate of title at the DMV office, can they issue the certificate there and later?[NEWLINE]agent: You cannot get the replacement title certificate issued to you in the DMV office, all replacement certificates are printed in a secure facility and are mailed to the owners. The quickest and easiest way to apply for a replacement certificate is to apply online[NEWLINE][BOUNDARY][NEWLINE]user: If both my registration and title are incorrect, is there anything I can do?[NEWLINE]agent: Then you should bring them to a motor vehicle office.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What if my purchase does not qualify for a title certificate?[NEWLINE]agent: Then the ownership proof is a transferable registration signed over to you.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. And if I use an older version of the title?"}
{"id": "superseg_train_6228", "dialogue": "user: Hello I need information about the Driver Responsibility Assessment Payment[NEWLINE]agent: want to know What is a driver responsibility evaluation?[NEWLINE]user: Yes[NEWLINE]agent: The Driver Responsibility Assessment is a fee that you must pay the DMV over a three-year period if you are convicted of certain traffic violations in New York State or accumulate 6 or more points on your driving record within 18 months..[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if I have to pay for a driver responsibility evaluation?[NEWLINE]agent: DMV will send you a statement with the amount you owe. You must pay at least the minimum amount by the payment date or your driver's license will be suspended. You can also pay for the full evaluation.[NEWLINE]user: I also need more information about my TVB tickets. Can I print substitute tickets for all my open TVB tickets?[NEWLINE]agent: Yes, once you provide information for one open TVB traffic ticket you will be able to print any open TVB traffic ticket you have.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my traffic ticket isn't available to print?[NEWLINE]agent: If it is not available to print, the transaction will give you instructions on what you can do.[NEWLINE][BOUNDARY][NEWLINE]user: Are the printed substitute tickets the same as tickets printed at a TVB office?[NEWLINE]agent: Yes, a substitute ticket that you print has exactly the same information as tickets printed at a TVB office.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need my driver license number?"}
{"id": "superseg_train_6229", "dialogue": "user: Hey i need guidance. I was told to pay up something called responsibility assessment. Can you help me?[NEWLINE]agent: No problem, but first, Do you know what a driver responsibility assessment is?[NEWLINE]user: Yes, I already did some research[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who are meant to pay this?[NEWLINE]user: Yeah, i read it in that earlier research.[NEWLINE]agent: Excellent. Then you must already know that You must pay if you were convicted of an alcohol or drug related offense while driving a vehicle,boat or snowmobile in NYS or if you received 6 or more points on your record within 18 months, in NY, Quebec or Ontario.[NEWLINE][BOUNDARY][NEWLINE]user: I am ashamed to admit that I failed. What happens if I plead guilty to a violation that results in 5 or more points?[NEWLINE]agent: Do you have 3 or more alcohol related convictions in your entire driving record?[NEWLINE]user: do not[NEWLINE]agent: Do you want to know what to do to respond to this type of traffic ticket?[NEWLINE]user: Yes"}
{"id": "superseg_train_6230", "dialogue": "user: I want to know what I have to pay[NEWLINE]agent: Do you need information about the driver responsibility assessment?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know why you must pay?[NEWLINE]user: no I know that I got the fines[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how much you have to pay?[NEWLINE]user: yes[NEWLINE]agent: The amount will depend on the type of violation or the total number of points on your driving record.[NEWLINE]user: That's great to hear! Another concern was with the driver's license and driving record. Isn't it true that my violation hearing has already been set? So, what's next?[NEWLINE]agent: [24] the point reduction will not affect that action.[NEWLINE][BOUNDARY][NEWLINE]user: will the PIRP course sponsor actually notify the DMV??[NEWLINE]agent: The PIRP course sponsor will notify the DMV within 10 weeks after you complete the courses [11] DMV will then reduce the active points on your driving record by up to 4 points[NEWLINE][BOUNDARY][NEWLINE]user: what happens if i get like 12 points for traffic violations??[NEWLINE]agent: [6] your driver license may be suspended [7] point reduction means the numer of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid suspension[NEWLINE]user: how are the points calculated though?"}
{"id": "superseg_train_6231", "dialogue": "user: I need some information on paying for a driver responsibility assessment.[NEWLINE]agent: Would you like more information on what a driver responsibility assessment is?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you are required to pay or not?[NEWLINE]user: No, I'm not sure.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how much you are required to pay?[NEWLINE]user: Yes, I know the amount.[NEWLINE]agent: Okay. The amount you are being required to pay is dependent upon the type of violation or the total number of points on your driving record.[NEWLINE][BOUNDARY][NEWLINE]user: And where could I see what type of infraction it is or how many points I have in my record? Can I present an additional appeal argument?[NEWLINE]agent: Yes and it must be submitted within 30 days after your transcript were sent to you by the Transcriber. You may also do this after receiving the transcript by accessing the transaction again and enter either.[NEWLINE][BOUNDARY][NEWLINE]user: Can NYS law requirements affect my appeal?[NEWLINE]agent: Yes. Your appeal will be rected if it does not meet the requirements on NYS law.[NEWLINE]user: What should i do if i do not need the transcript?"}
{"id": "superseg_train_6232", "dialogue": "user: I have some questions on paying a driver responsibility assessment.[NEWLINE]agent: Do you have questions about what a driver responsibility assessment is?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you the driver who is being required to pay?[NEWLINE]user: No, it's my husband.[NEWLINE][BOUNDARY][NEWLINE]agent: Is he aware of how much he will have to pay?[NEWLINE]user: No, we are unsure about the amount.[NEWLINE][BOUNDARY][NEWLINE]agent: I can help you figure that out. Would you be interested in paying these fees online?[NEWLINE]user: No, we plan to pay at our local DMV office.[NEWLINE][BOUNDARY][NEWLINE]agent: You can also pay this by mail, if that is more convenient for you. Would you be interested in paying by mail?[NEWLINE]user: Yes, that would be more convenient for me.[NEWLINE]agent: Excellent. To send your payment by mail, you will have to send the minimum amount required on your DRA statement before the payment date.[NEWLINE][BOUNDARY][NEWLINE]user: O.k., I get it. But how much can I pay by year?[NEWLINE]agent: the annual assessment is $250 and that's the minimum amount.[NEWLINE][BOUNDARY][NEWLINE]user: Now regarding any vehicle related insurance, is it possible for me to use my points account?"}
{"id": "superseg_train_6233", "dialogue": "user: I need help with paying my driver responsibility assessment.[NEWLINE]agent: Do you need more information about what a driver responsibility assessment is?[NEWLINE]user: No, I already know what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of why you need to pay?[NEWLINE]user: Yeah.[NEWLINE]agent: Okay.[NEWLINE][BOUNDARY][NEWLINE]user: How can you be sure that the person who registered for the course, is the one who actually attends the online class?[NEWLINE]agent: Each sponsor has methods they use to make sure the right person is taking the course and if a person is found to defraud the system they can be prosecuted.[NEWLINE]agent: do you happen to have a New York State DMV ID Number?[NEWLINE]user: Yes, I have a New York State DMV ID Number.[NEWLINE]agent: That is good you have the New York State DMV ID number because otherwise you would not be able to show completion on your license record.[NEWLINE][BOUNDARY][NEWLINE]user: What personal info is needed to take a course?[NEWLINE]agent: The personal info they use is DMV ID number client ID Number from your NY State driver license, date of birth.[NEWLINE][BOUNDARY][NEWLINE]user: Could a person go to jail if they try to defraud the system?"}
{"id": "superseg_train_6234", "dialogue": "user: Hi there. I have some questions related to the payment of the driver responsibility.[NEWLINE]agent: Alright, no problem. but first., do you have any doubt regarding to what is the driver responsibility assessment?[NEWLINE]user: No, no. I have it pretty clear. Thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Then you know under which conditions you have to pay for this right?[NEWLINE]user: About that, I think I don't have it pretty clear as I though.[NEWLINE][BOUNDARY][NEWLINE]agent: You know how much you need to pay?[NEWLINE]user: Yes, I know that the amount depend of which kind of violation a person has committed.[NEWLINE]agent: That's right. Also depends of the total number of points on the driving record.[NEWLINE][BOUNDARY][NEWLINE]user: ok thanks, I would also like to know if I have several vehicles, should I install the ignition interlock device only in one vehicle or should they be in all? and what would the installation fee be? could you give me information?[NEWLINE]agent: This information can be found at the Ignition Interlock page at the NYS Division of Criminal Justice Services website[NEWLINE]user: What happens if I am convicted of an offence while driving out of restriction?"}
{"id": "superseg_train_6235", "dialogue": "user: Can you tell me about driver responsibility assessment?[NEWLINE]agent: You want to know more about paying the driver responsibility assessment?[NEWLINE]user: Yes, I would like to know about the driver responsibility assessment.[NEWLINE]agent: I am able to tell you that the driver responsibility assessment is a fee that is paid to the DMV over a three year period if you are convicted of certain traffic offenses in NY State or when you accumulate 6 or more points on your driving record within 18 months.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding on how long my restriction will be if it wasn't alcohol-related incident?[NEWLINE]agent: In that case, the restriction will only remain in effect for a period of two years from the date you received your driver license or permit.[NEWLINE][BOUNDARY][NEWLINE]user: That's ok. Um, just by curiosity, what would happens if by any chance i got a moving violation conviction just before i obtain my driver license which is having the restriction issue?[NEWLINE]agent: Certainly there would be consequences, most remarkably the withdrawn of the approval for your driver license or permit. For that, you should have been convicted for any of the next: following too closely or tailgating,  or speeding or being in a speed contest.[NEWLINE][BOUNDARY][NEWLINE]user: Righ, right. Should be obvious but, what if i'm convicted for any of those?[NEWLINE]agent: Then sorry, but your license will be inevitably revoked.[NEWLINE]user: That wouldn't be of any good, i guess. Well, ok, one more question, please. Where i can find info about installation fees, please?"}
{"id": "superseg_train_6236", "dialogue": "user: sfsafsad[NEWLINE]agent: Sure thing. But first. Do you know what the driver responsibility assessments are?[NEWLINE]user: Yes, I got it clear. But I have no problem if you add me any extra information.[NEWLINE]agent: No problem. The  driver responsibility assessment is a fee you must pat to the dmv over a three years period if you are convicted of a certain traffic offenses in the state of new york.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. Is that the DDP we're talking about?[NEWLINE]agent: Yes, it is.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a temporary or probationary ability to drive if I'm enrolled?[NEWLINE]agent: perhaps. It depends on your court order.[NEWLINE][BOUNDARY][NEWLINE]user: How much will this cost?[NEWLINE]agent: There is a chart for that which should have been given to you when you got convicted. If you don't have it, please reference our website.[NEWLINE][BOUNDARY][NEWLINE]user: What website?[NEWLINE]agent: (insert website here)[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; do I need to have that documentation on hand when I go to a branch?"}
{"id": "superseg_train_6237", "dialogue": "user: Hi. I'm interested to know how long does it take after an accident happens for the report to be available[NEWLINE]agent: Do you if the report was filled electronically by police or occurred in in one of the five boroughs of new york city?[NEWLINE]user: Not as far as I know.[NEWLINE]agent: Do know if the report of the accident was made by police on paper?[NEWLINE]user: Yes, I saw it when they made the paperwork by hand.[NEWLINE]agent: In that case, it could take at least 30 days from the date of the accident before you can search for the report.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding the suspension termination fee. Well. In case I am having trouble paying online, can I send the money through the mail as well?[NEWLINE]agent: Yes, in some cases you can do that.[NEWLINE]agent: Have you  checked out if your suspension termination fee can be mailed?[NEWLINE]user: Yes, it seems like I can mail it, if I need to.[NEWLINE]agent: If hat's the case, you only need to find the instructions on your suspension order.[NEWLINE][BOUNDARY][NEWLINE]user: Once this suspension is over, I won't have any other kind of suspension problem with my driver license, right?"}
{"id": "superseg_train_6238", "dialogue": "user: Get Accident Report[NEWLINE]agent:  DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a copy of an Accident Report?[NEWLINE][BOUNDARY][NEWLINE]agent: By mail?[NEWLINE]user: yes[NEWLINE]agent: Use the Request for Copy of Accident Report PDF [ 2 ] MV-198C to order a copy of an accident report by mail[NEWLINE][BOUNDARY][NEWLINE]user: I was just thinking about asking what if I pass my road test? Could you please provide me with temporary CDL details?[NEWLINE]agent: Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self - certification and medical certification requirements for commercial drivers[NEWLINE][BOUNDARY][NEWLINE]user: If I am a US citizen[NEWLINE]agent: your Commercial Learner Permit CLP or CDL document will have the legend NON - DOMICILED printed on documents issued on it. The TEMPORARY VISITOR and the expiration date of your legal status documentation will continue to be displayed on the CLP and/or CDL document.[NEWLINE][BOUNDARY][NEWLINE]user: If the vehicle I am using for the skills test has an automatic transmission, and this is my first road test"}
{"id": "superseg_train_6239", "dialogue": "user: Good afternoon. I have some doubts about accident reports.[NEWLINE]agent: If that doubt is concerning the time DMV keeps those records, then you must know they're kept for only 4 years from the date of the accident. There are, thought, a few situations that requires records be kept for little longer, as you can see in Vehicle and Traffic Law Section 201.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want information about how to get a copy of an accident report?[NEWLINE]user: Yeah, I would like that, thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know the procedures to do that by mail?[NEWLINE]user: No, not for mail, i don't like it.[NEWLINE][BOUNDARY][NEWLINE]agent: Maybe you would find more attractive the online option, then?[NEWLINE]user: Yeah, that would be fine. I think is more easy that way.[NEWLINE]agent: Excellent, Then again, Are you interested in getting a copy on PDF format?[NEWLINE]user: Oh, yes, please, if you're so kind.[NEWLINE]agent: No problem. All you have to do is, going online and then use he Order and Access Motor Vehicle Accident Reports  transaction.[NEWLINE][BOUNDARY][NEWLINE]user: That's what i call easy!. Look, a little doubt i have here. When an accident is reported to the police, and they took declaration and write it down in paper, how much time i need to let it pass before i can get a copy?"}
{"id": "superseg_train_6240", "dialogue": "user: Hello, I could use some help with getting an accident report.[NEWLINE]agent: Of course.[NEWLINE]agent: Did you purchase accident reports online within the last 7 calendar days?[NEWLINE]user: No, I didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you propose a topic?[NEWLINE]agent: I propose DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: What if I did not make it in my road test?[NEWLINE]agent: Don't worry about it, you can pay for additional tests online or by phone.[NEWLINE][BOUNDARY][NEWLINE]user: My learner permit will expire 2 weeks before my road test, is that a problem?"}
{"id": "superseg_train_6241", "dialogue": "user: You could tell me if I can access accident reports online. I've purchased some reports recently. So, can I?[NEWLINE]agent: Yes, you can.[NEWLINE]agent: Have you purchased accident reports online within the last 7 calendar days?[NEWLINE]user: Not within the last 7 days, no.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might interest me?[NEWLINE]agent: DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. I was also asked for my SSN, why is that?[NEWLINE]agent: Entering the last 4 digits of your SSN is used only to help identify you for the transaction.[NEWLINE][BOUNDARY][NEWLINE]user: What if I already have a residence address on file with the DMV?[NEWLINE]agent: In that case you are not required to change it when you change your mailing address, but you can change the residence address if you want to.[NEWLINE][BOUNDARY][NEWLINE]user: OK. And what should I do for bulk manual orders for public or private organizations?"}
{"id": "superseg_train_6242", "dialogue": "user: Can you tell me how to access the accident reports I bought online?[NEWLINE]agent: Of course.[NEWLINE]agent: Have you purchased accident reports online within the last 7 calendar days?[NEWLINE]user: Yes, I did. That's why I'm asking.[NEWLINE]agent: In that case you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.[NEWLINE][BOUNDARY][NEWLINE]user: And how much does a search cost me?[NEWLINE]agent: Search fees are required by law, see Vehicle and Traffic Law Section 202 on our website for a list of fees.[NEWLINE][BOUNDARY][NEWLINE]user: I'll have a look at that later. Say, what do I need to provide to order an accident report by mail?[NEWLINE]agent: You need the plate number of a vehicle involved in the crash/accident, and/or the driver license number of a person who was involved in the crash/accident.[NEWLINE][BOUNDARY][NEWLINE]user: Can you suggest a topic that might be interesting for me?[NEWLINE]agent: DMV Records.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to pay a fee just to find out if my report is available?"}
{"id": "superseg_train_6243", "dialogue": "user: How long do accident reports stay on record from the DMV?[NEWLINE]agent: The DMV actually keeps accident reports for 4 years from the date of the accident and in rare instances maybe longer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need a copy of an accident report?[NEWLINE]user: No, not at this time I do not need a copy.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long after an accident the report is available?[NEWLINE]user: Yes, I read how long it takes.[NEWLINE]agent: Was your accident filed electronically by police or occurred in one of the five boroughs of NY City?[NEWLINE]user: Yes my accident was filed electronically and occurred in one of the burroughs of NY City.[NEWLINE]agent: Great, then you should allow at least 14 days from the date of the accident before looking for the report.[NEWLINE][BOUNDARY][NEWLINE]user: What fees do I need to pay if I am searching through the mail?[NEWLINE]agent: By mail you would need to pay a search fee of $10 and add a report fee of $15 for each accident report; but is actually less when order online.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take if a paper form was used by police to report an accident?[NEWLINE]agent: If filed with paper form, then you need to wait at least 30 days from accident before doing a search.[NEWLINE][BOUNDARY][NEWLINE]user: Is it all possible to access accidents reports I already purchased online?"}
{"id": "superseg_train_6244", "dialogue": "user: Is it possible to access accident reports I already purchased online?[NEWLINE]agent: Yes you can access accidents reports you all ready purchased.[NEWLINE]agent: Did you purchase accident reports online in the last 7 days?[NEWLINE]user: Yes, I did I purchased them 3 days ago.[NEWLINE]agent: You can access the reports again and you need to enter the report confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation and enter the search confirmation number.[NEWLINE][BOUNDARY][NEWLINE]user: What topics can I look under online?[NEWLINE]agent: You would be able to look under the topic DMV Records online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want my accident report by mail?[NEWLINE]agent: You must pay a required search fee of $10 plus an additional fee of $15 for each accident report you order my mail; but the cost is less if you order it online.[NEWLINE][BOUNDARY][NEWLINE]user: How do I order a copy of a motorist accident report in NY State?[NEWLINE]agent: You would have to be named on the accident report or represent a person named on the report or be a party to a civil action that arose from the accident.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I search by county and date but do not select any reports?"}
{"id": "superseg_train_6245", "dialogue": "user: I need some info on PIRP[NEWLINE]agent: Would you like to know about the PIRP course?[NEWLINE]user: no I know about it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about the Point & Insurance Reduction Program and your point reduction?[NEWLINE]user: yes that is what I came for[NEWLINE]agent: Have you completed the PIRP course?[NEWLINE]user: not yet[NEWLINE]agent: Would you like to know how you receive the point reduction?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I completed the course but it isn't on my driving rrecord?[NEWLINE]agent: You need to contact the course sponsor[NEWLINE][BOUNDARY][NEWLINE]user: Regarding online payments, can my license be suspended if I don't make the payment?[NEWLINE]agent: Your driver license may be suspended if you don't pay, but it will be removed once your payment is processed.[NEWLINE][BOUNDARY][NEWLINE]user: How do I obtain my standard driving record from a DMV office?"}
{"id": "superseg_train_6246", "dialogue": "user: Hello I need information about the Points and Insurance Reduction Program[NEWLINE]agent: want to know about the course?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about the reduction of points?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: want to know about the insurance reduction?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know about the DMV Point System Summary?[NEWLINE]user: Yes[NEWLINE]agent: The following table shows the point values assigned to moving traffic violations. The \"points\" are evaluated based on your driving record based on the date you committed the violation, not the date you were convicted in court.[NEWLINE][BOUNDARY][NEWLINE]user: About the standard driving record (summary), is there a difference if I request this summary by mail or in an office?[NEWLINE]agent: There is no difference between an abstract that you request online, in an office, or by mail. They are certified DMV records. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as the same safety watermark.[NEWLINE][BOUNDARY][NEWLINE]user: Is my DMV completion certificate sent directly to my car insurance provider?"}
{"id": "superseg_train_6247", "dialogue": "user: I have some questions about the Point and Insurance Reduction Program.[NEWLINE]agent: Do you need answers to the PIRP course?[NEWLINE]user: No, I do not at this moment.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to learn about the point reduction?[NEWLINE]user: Yes, I need to learn about the point reduction after I complete the course.[NEWLINE]agent: So you need to get information about point reduction after you complete the PIRP course?[NEWLINE]user: Yes, I need to know that information.[NEWLINE][BOUNDARY][NEWLINE]user: What is the DMV point system summary?[NEWLINE]agent: The points are assessed against your driving record based on the date you had the violation and is not based on the date in court.[NEWLINE]agent: Do you know what happens when you accumulate 11 or more points in 18 months?[NEWLINE]user: Yes, I need to know this because I accumulated more than 11 points in 18 months.[NEWLINE]agent: The DMV will call you for a hearing and your license may be suspended or revoked; but you can waive the hearing or accepting a definite period of suspension.[NEWLINE][BOUNDARY][NEWLINE]user: How do you know for sure if the person who registered with the course is the one who actually takes the course online?[NEWLINE]agent: Each sponsor has methods they use to make sure the right person is taking the course and if a person is found to defraud the system they can be prosecuted.[NEWLINE][BOUNDARY][NEWLINE]user: With regards to my vehicle registration, is it possible to get my registration and renew my license at the same time?"}
{"id": "superseg_train_6248", "dialogue": "user: Hello, I have some questions and I hope you have answers for me.[NEWLINE]agent: Would you like to know more about the course?[NEWLINE]user: No, I already know a lot about the course.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about point reduction?[NEWLINE]user: No, I have read about this too.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know more about insurance reduction then?[NEWLINE]user: Yes! That sounds good.[NEWLINE]agent: Have you completed the PIRP course?[NEWLINE]user: Yes, I have completed it.[NEWLINE]user: By the way, do youthful drivers in the assigned risk pool get an insurance premium discount?[NEWLINE]agent: Yes. Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the reduction.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to the I - PIRP sponsors What steps are taken to ensure that the person enrolling in the course is also the one taking it?[NEWLINE]agent: Each course sponsor has different methods to validate that the person who registered for the course is the same person who takes the course. Anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines, and imprisonment.[NEWLINE][BOUNDARY][NEWLINE]user: You must go to a DMV office if you need to change your name."}
{"id": "superseg_train_6249", "dialogue": "user: I need to answer several questions[NEWLINE]agent: of the course?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: of Point Reduction?[NEWLINE]user: yes[NEWLINE]agent: you complete the PIRP course?[NEWLINE]user: not[NEWLINE]agent:  how do I receive the point reduction?[NEWLINE]user: yes i received it[NEWLINE][BOUNDARY][NEWLINE]user:  If i are the principal operator of a motor vehicle?[NEWLINE]agent: you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years[NEWLINE][BOUNDARY][NEWLINE]user: Another question about standard and lifetime summaries by mail, what should I do to request the standard driving record by mail?[NEWLINE]agent: Please send  a complete request for DMV records in PDF MV-15   a photocopy of your proof of identity[NEWLINE][BOUNDARY][NEWLINE]user: I still need more information about the Internet Point & Insurance Reduction Program/Alternate Delivery Method.  What exactly is this program?"}
{"id": "superseg_train_6250", "dialogue": "user: Hello there, I have some questions that I need you to answer for me.[NEWLINE]agent: Of course. Do you have questions about the course?[NEWLINE]user: Yes, among others.[NEWLINE]agent: Are you wondering how long the PIRP course takes, what it is like and how much it costs?[NEWLINE]user: No, I've read about these things on the website.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But here's a question I have regarding the course: what will you do to ensure I'm taking the course?[NEWLINE]agent: To ensure that you are taking the course, you will also be asked questions regarding the content. It is possible that you will be asked to register in person and/or take an exam at the end to once again ensure you are the one who completed the course. Each sponsor's method is different.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding the person who enrolls in the course is the person who performs the course? of being different people, what consequences does it bring?[NEWLINE]agent: Yes, a person could go to jail for defrauding the system.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the Point and Insurance Reduction Program. If I'm the primary driver of a car, what does PIRP do for me?[NEWLINE]agent: In that case you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I'm also interested in learning more about Request for Driving Record Information. Is it possible to get a CDL abstract at a DMV office?"}
{"id": "superseg_train_6251", "dialogue": "user: I have questions about PIRP[NEWLINE]agent: Would you like to know about the PIRP course?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like more information on Point Reduction?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you looking for information on Insurance Reduction?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want information on the DMV Point System?[NEWLINE]user: yes[NEWLINE]agent: I can link you to a table that shows the point values assigned to moving traffic violations.  The \"points\" are assessed against your driving record based on the date you committed the violation, not the date you were convicted in court.[NEWLINE]user: Understood. Another question I have, how can I get standard and lifetime summaries? could it be by mail?[NEWLINE]agent: If you wish to obtain your abstract by mail, you'll need a completed Request for DMV Records PDF [ 11 ] MV-15 and a photocopy of your proof of identity.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know if the Point and Insurance Reduction Program will lessen the amount of my annual assessment? And I was wondering on what should I do if I get the first annual assessment statement?"}
{"id": "superseg_train_6252", "dialogue": "user: Hey, good evening. Need some answers about that program to reduce points on the license, please.[NEWLINE]agent: Do you want information about the course?[NEWLINE]user: No, not about the course.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, Would you like to know about the point reduction itself?[NEWLINE]user: No, don't need to right now.[NEWLINE][BOUNDARY][NEWLINE]agent: O.k, lets go to the next one. Are you interested in more information about a possible insurance reduction?[NEWLINE]user: No, that's not necessary right now, cause i already read about it.[NEWLINE][BOUNDARY][NEWLINE]agent: A very informed person, you are. O.K, So last thing we can help you with, is with doubts about the DMV's Point System. Is that what are your looking for?[NEWLINE]user: Sorry, but nothing similar to that neither.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, well, it really doesn't matter. In any case, what good will make me to complete reduction program course?[NEWLINE]agent: In first place, it will be very helpful to refresh your driving knowledge with a review of time-tested safe driving tips and an overview of today's vehicles and laws. Secondly, you may be eligible to reduce as many as 4 points on your driving record. That will be done automatically.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about how can I reduce the amount of the driver responsibility assessment if I complete a DMV-approved Point and Insurance Reduction Program course and I need to change name?[NEWLINE]agent: You must go to a DMV office.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire regarding my course completion certificate. When will the certificates of completion be issued?"}
{"id": "superseg_train_6253", "dialogue": "user: I have questions about the point and insurance reduction program.[NEWLINE]agent: Have you taken the course yet?[NEWLINE]user: Yes. I just started it.[NEWLINE]agent: Do you know how long the course is and what it will cost?[NEWLINE]user: No. I have some idea on the length and costs, but I need clarification on that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Once I complete the course and receive my certificate, will I see a reduction in insurance costs if I present my certificate to the insurance company within 90 days after getting it?[NEWLINE]agent: Yes. You will see an immediate reduction in your liability and collision premium.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what are the other documents need in creating MyDMV account? I just ordered my driving records but haven't got it yet. What am I supposed to do?[NEWLINE]agent: If you haven't received it in the mail yet, you will need to wait for it to arrive before you can create a MyDMV account.[NEWLINE][BOUNDARY][NEWLINE]user: For verification, how do I know if the course has been documented on my driving record?[NEWLINE]agent: You can request a copy of your driving record from the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out the driver's liability assessment. Do I have to pay this even if my license is not from New York State?"}
{"id": "superseg_train_6254", "dialogue": "user: If I have an out of state vehicle, do I need to register it?[NEWLINE]agent: Do you live outside of New York State and want to know if you need to register your vehicle[NEWLINE]user: Yes, I am an out of state resident not from New York State.[NEWLINE]agent: It depends on a few things.[NEWLINE][BOUNDARY][NEWLINE]user: I planned to go out of state vehicle. How much is the vehicle use tax?[NEWLINE]agent: It's $80 for 2 years for all passenger vehicle registrations and renewals. For Livery and for-hire vehicles, the tax is $400 for one year.[NEWLINE]user: My vehicle registration is from Manhattan, New York. Does the tax apply to my vehicle?[NEWLINE]agent: Yes, your location apply to the vehicle use tax for all passenger registrations and renewals.[NEWLINE][BOUNDARY][NEWLINE]user: tell me about the sales tax, how can I determine the fee?"}
{"id": "superseg_train_6255", "dialogue": "user: I'd like some pointers on how to register my vehicle.[NEWLINE]agent: Is it an out-of-state vehicle?[NEWLINE]user: Yes it's presently registered in Jersey.[NEWLINE]agent: It's dependent on certain criteria.[NEWLINE][BOUNDARY][NEWLINE]user: I also require more information on plates that have been lost, stolen, or destroyed. What if I misplaced it? or if it has been stolen?[NEWLINE]agent: If that happens, then you need to surrender the registration and report the lost, stolen or destroyed plates. New registration and plates will be issued by the DMV.[NEWLINE][BOUNDARY][NEWLINE]user: When i go to the DMV Office to surrender my plates, what the first thing that i need to do?[NEWLINE]agent: You will need to first remove the plates and stickers.[NEWLINE][BOUNDARY][NEWLINE]user: I heard that liability insurance are not required by some trailers. So do i need to surrender the plates if the trailer is not insured?[NEWLINE]agent: Yes however, if the trailer does not have a valid registration, you need to surrender the plates regardless of whether the trailer required or not to have a liability insurance.[NEWLINE][BOUNDARY][NEWLINE]user: After i remove the plates and stickers at the DMV Office to surrender my plates, what should i do?[NEWLINE]agent: You will need to check the plates. Plate attached with plate frames and fasteners will not be accepted.[NEWLINE][BOUNDARY][NEWLINE]user: For lost, stolen or destroyed plates, can i get a new one using the old registration?"}
{"id": "superseg_train_6256", "dialogue": "user: how Register an out-of-state vehicle[NEWLINE]agent: you need to register you vehicle in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: What do I need to bring to the DMV?[NEWLINE]user: yes[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York[NEWLINE]user: Regarding if my vehicle meets California emission standards, would my vehicle be meeting these standards if it has an odometer reading of more than 7,500 miles?[NEWLINE]agent: In that case your vehicle is exempt from the California emissions standard[NEWLINE]user: What if the vehicle meets the California emissions standard?[NEWLINE]agent: Even if your vehicle meets the California emissions standard, it is still subject to New York State emissions inspection and safety requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information?[NEWLINE]agent: The New York State Department of Environmental Conservation website www.dec.ny.gov [1] has regulations for the California emissions standards and other motor vehicle emissions standards.[NEWLINE][BOUNDARY][NEWLINE]user: What vehicles are subject to California emission standards?"}
{"id": "superseg_train_6257", "dialogue": "user: I'm looking for some guidance on how to register a vehicle from another state.[NEWLINE]agent: Would you like to know if you have to register your vehicle in New York State?[NEWLINE]user: Yes.[NEWLINE]agent: This depends on several factors.[NEWLINE][BOUNDARY][NEWLINE]user: Well, apparently my car doesn't meet the emissions standards of Cali. What am I supposed to do about that?[NEWLINE]agent: You should read the information about California emissions standards to determine if there is an exemption for your vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Will do. Where can I find information about a lien on my certificate?[NEWLINE]agent: You should see the section explaining how to remove or add a lienholder from a title.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if may I use my learner's permit from another state because I haven't got my driver's license yet?[NEWLINE]agent: Yes as long as it is from one of the Tri-States.[NEWLINE]user: Can I see a list of these eligible counties?[NEWLINE]agent: They are listed on the website on the office locations page.[NEWLINE]user: Are the offices open on Saturdays?[NEWLINE]agent: Yes some of our offices are open on Saturdays.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?"}
{"id": "superseg_train_6258", "dialogue": "user: Hello there. I want to register a vehicle from another state and came here to learn about that process.[NEWLINE]agent: Would you like to know if you need to register your vehicle in New York State?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: This can depend on several things.[NEWLINE]user: Do you know if I have to do anything  if ever I want to register a leased vehicle from a dealer in New York State?[NEWLINE]agent: the dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV[NEWLINE][BOUNDARY][NEWLINE]user: what are the summaries that I need[NEWLINE]agent: NY State driver license,permit[NEWLINE]user: I need information from the identification card[NEWLINE]agent: current NY State Insurance ID card auto liability insurance 2[NEWLINE][BOUNDARY][NEWLINE]user: If you did not pay New York State sales tax to the leasing company?[NEWLINE]agent: provide your lease agreement, and complete Statement of Transaction PDF at NY State Department of Tax and Finance DTF-802[NEWLINE][BOUNDARY][NEWLINE]user: which is the topic?"}
{"id": "superseg_train_6259", "dialogue": "user: how is Register an out-of-state vehicle[NEWLINE]agent: Do you need to register you vehicle in New York State?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: What do you need to bring to the DMV?[NEWLINE]user: yes[NEWLINE]agent: Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another concern I have about the registration process is whether I should only apply for an in-transit permit.[NEWLINE]agent: If you are traveling and your registration expires, you should determine if the other state can issue an \"in-transit\" permit, which allows you to transport a vehicle to New York so that you can register it.[NEWLINE][BOUNDARY][NEWLINE]user: what is the form that I will need to register?[NEWLINE]agent: You will need to send in a completed Vehicle Registration/Title Application[NEWLINE][BOUNDARY][NEWLINE]user: what counts as proof of ownership?[NEWLINE]agent: Proof can be either a NY State Certificate of Title, or acceptable proof of ownership from any other state and we do not accept photocopies[NEWLINE][BOUNDARY][NEWLINE]user: how do I get my documents back fast?"}
{"id": "superseg_train_6260", "dialogue": "user: I need registration information for an out of state car[NEWLINE]agent: Do you want to know if you have to register your vehicle in New York State?[NEWLINE]user: yea[NEWLINE]agent: You might need to register the car under certain situations[NEWLINE][BOUNDARY][NEWLINE]user: Another question, does an ATV need a new york state vehicle registration?[NEWLINE]agent: Yes. You must have a valid NY State registration to ride your ATV in New York State[NEWLINE][BOUNDARY][NEWLINE]user:  If the current owner did not register the ATV[NEWLINE]agent:  a transferrable registration and bill of sale that transferred ownership to the current owner, and a bill of sale that transfers ownership to you[NEWLINE][BOUNDARY][NEWLINE]user: Do I need insurance coverage for my ATV?[NEWLINE]agent:  You don t need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property[NEWLINE][BOUNDARY][NEWLINE]user: If i purchased the ATV from a private seller[NEWLINE]agent:  the seller and the buyer complete the Statement of Transaction PDF DTF-802. You can also show your proof of exemption or proof that the tax was paid[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do to have a DMV appointment?"}
{"id": "superseg_train_6261", "dialogue": "user: I need info about register an out-of-state vehicle[NEWLINE]agent: Do you need to register your vehicle in New York State?[NEWLINE]user: Not for now, but maybe in a couple of months[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need to bring to the DMV?[NEWLINE]user: No, I don't know[NEWLINE][BOUNDARY][NEWLINE]agent: Are you out of New York to register?[NEWLINE]user: No, I'm in New York right now[NEWLINE][BOUNDARY][NEWLINE]agent: Can you provide proof of ownership?[NEWLINE]user: Sadly I can't, I have problems with that[NEWLINE][BOUNDARY][NEWLINE]agent: Is there a lien on your out-of state title certificate?[NEWLINE]user: Yes, that's correct[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my car meets the California emissions standard?[NEWLINE]agent: Simply look for certain words or similar language on the Manufacturer 's Certificate of Origin MCO and the emissions label under the hood, \"California - Only Vehicle\", for example.[NEWLINE][BOUNDARY][NEWLINE]user: well done. How can I cancel a lien if I lose my title certificate?"}
{"id": "superseg_train_6262", "dialogue": "user: Hi there. I'm looking for information related to the transaction of a car.[NEWLINE]agent: You mean like changing the name of the owner?[NEWLINE]user: Not exactly like that.[NEWLINE][BOUNDARY][NEWLINE]agent: Is the vehicle under any kind of damage from a natural disaster or something?[NEWLINE]user: No, no, not at all.[NEWLINE][BOUNDARY][NEWLINE]agent: then, would you like some tips related to buy or sell a vehicle?[NEWLINE]user: yes, sure, any helpful tip will be appreciated.[NEWLINE]agent: No problem. You can always consult the dmv brochures, along with Led the buyer be aware and the Q&A about your tittle certificate section. There you should find some useful information.[NEWLINE][BOUNDARY][NEWLINE]user: There will be need anything like a proof of ownership fr the car?[NEWLINE]agent: Yes, you will need it. The the proof of ownership is needed to register and tittle a vehicle in the new york state, so you need to get it at the purchase.[NEWLINE]user: This is the same for all kind of vehicles? I'm getting a car, but just to know.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know about the proof of ownership from the car, would I need to bring proof to the DMV?[NEWLINE]agent: yes that is correct.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6263", "dialogue": "user: What will I need for ownership transfer at the time of purchase of my new vehicle?[NEWLINE]agent: Are you wanting to register the new vehicle in the state of New York?[NEWLINE]user: Yes I am.[NEWLINE]agent: You can use DMV's document guide to make sure you get all documents you need from a seller so that you can register your vehicle in New York.[NEWLINE][BOUNDARY][NEWLINE]user: What must the seller do when transferring ownership to me?[NEWLINE]agent: The seller must either complete and sign the transfer ownership section of the title certificate and sign a bill of sale or provide other acceptable proofs of ownership and transfer of ownership.[NEWLINE][BOUNDARY][NEWLINE]user: Does the bill of sale need to be signed even if a vehicle is a gift?[NEWLINE]agent: Yes, the bill of sale must be signed when transferring ownership even if a vehicle is a gift.[NEWLINE][BOUNDARY][NEWLINE]user: Are proofs of ownership needed to register and title different types of vehicles different?[NEWLINE]agent: Yes, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles for example cars, trailers, boats, snowmobiles, manufactured homes.[NEWLINE][BOUNDARY][NEWLINE]user: How do I register a vehicle that I received as a gift?[NEWLINE]agent: You cannot do that over the phone, online, or by mail.  Vehicles received as gifts must be registered at a DMV office.[NEWLINE]user: Does a snowmobile received as a gift need to be registered?[NEWLINE][BOUNDARY][NEWLINE]user: Another question I have, is there anything that would prevent me from registering a vehicle in New York?[NEWLINE]agent: Nothing special. If you meet the requirements, you can register a vehicle in NY without any problem.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6264", "dialogue": "user: Is there additional information I need to know about transfer of ownership?[NEWLINE]agent: Do you need to know about changing names?[NEWLINE]user: No, not at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know about checking if vehicle has been in a flood?[NEWLINE]user: No, I do not know about checking if vehicle has been in a flood.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some tips on buying a vehicle?[NEWLINE]user: No, I have bought a vehicle before.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I register my vehicle?[NEWLINE]agent: It is necessary to register your vehicle at the DMV office and not online, over the phone, or by mail.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that would be useful.I'd like to ask you if is there any detail about identification numbers on vehicles or motorcycles on NYS that I should be aware of?[NEWLINE]agent: In that regard, the DMV should keep you up to date on any NYS laws referring to Vehicle Identification Numbers or VIN's.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question. What about a new ATV's evidence of ownership?"}
{"id": "superseg_train_6265", "dialogue": "user: I need additional information about buying or selling a vehicle[NEWLINE]agent: acerca de cambiar nombres?[NEWLINE]user: yes[NEWLINE]agent: You can not change the name on the vehicle registration or the title certificate to the name of another person. You must transfer the ownership of the vehicle[NEWLINE][BOUNDARY][NEWLINE]user: Necesito Consejos para comprar un veh\u00edculo.[NEWLINE]agent:  Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate[NEWLINE][BOUNDARY][NEWLINE]user: if is Flood damage[NEWLINE]agent: You can check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN[NEWLINE][BOUNDARY][NEWLINE]user: How to register[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get more help regarding specific information when registering various types of vehicles[NEWLINE]agent: To get the information you are looking for, you must refer to the webpages that are listed on this page[NEWLINE][BOUNDARY][NEWLINE]agent:  See information for how to register a vehicle you bought or received as a gift.Register and title a vehicle or trailerRegister a snowmobile, boat or ATV[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me the procedures when transferring ownership of my vehicle?"}
{"id": "superseg_train_6266", "dialogue": "user: Hello, I would like to know additional information about the purchase or sale of a vehicle[NEWLINE]agent: you want to know about Name change?[NEWLINE]user: Yes[NEWLINE]agent: You cannot change the name on the vehicle registration or title certificate to someone else's name. You must transfer ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: and what if they suffer flood damage[NEWLINE]agent: You can check the National Insurance Crime Bureau's database to see if a vehicle is damaged by flooding. You will need the VIN vehicle identification number.[NEWLINE][BOUNDARY][NEWLINE]user: and what should the buyer of a vehicle do?[NEWLINE]agent: The buyer should   sign the bill of sale, even if it is a gift    pay sales tax or have proof of an exemption[NEWLINE][BOUNDARY][NEWLINE]user: and what advice can you give me to buy a vehicle?[NEWLINE]agent: Read DMV brochures, Inform Buyer and Questions and Answers about your certificate of title[NEWLINE][BOUNDARY][NEWLINE]user: and are Proof of Ownership necessary?[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about All-Terrain Vehicles (ATVs)?. What about a new ATV's proof of ownership?[NEWLINE]agent: for new ATVs, you can use as acceptable proof of ownership the Manufacturer's Certificate of Origin (MCO) or the Manufacturer's Statement of Origin (MSO).[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6267", "dialogue": "user: Hey, good morning. I'm into a vehicle operation right now and need some information.[NEWLINE]agent: Do you need information about any possible name change?[NEWLINE]user: No, i don't need that.[NEWLINE][BOUNDARY][NEWLINE]agent: Then perhaps are you looking for information related to vehicle damage, like flood?[NEWLINE]user: That's it. I'm interested in possible damages, thanks.[NEWLINE]agent: If you're looking to check about any possible damage in your vehicle-to-be, please make use of the National Insurance Crime Bureau database. IN that way, you can verify if the vehicle has some damage due flood. You'll need to have the vehicle's VIN.[NEWLINE][BOUNDARY][NEWLINE]user: I see, thanks. Em, Any possibility you can refer me to more information about how to purchase a vehicle?[NEWLINE]agent: No problem. If you have any more doubts, you can read the following DMV documents: Let the Buyer Be Aware and Q&A about your Title Certificate.[NEWLINE][BOUNDARY][NEWLINE]user: I'll get into those later, but thanks for telling me about them. Hey, do you only have information to register just vehicles?[NEWLINE][BOUNDARY][NEWLINE]user: Also for vehicle registration, what happens if I buy a car from a private seller, how do I register it?[NEWLINE]agent: In this instance, both you and the seller must complete the registration at the NY Department of Tax and Finance department (DTF-802), and the DMV then calculates the tax that is payable and issues a payment receipt[NEWLINE][BOUNDARY][NEWLINE]agent: No. We can give you information about registering a vehicle that has been given to you as a gift, for example, including trailers, snowmobiles, boats or ATVs.[NEWLINE][BOUNDARY][NEWLINE]user: I understand that they cannot give me the information because they are different businesses Whoa, that's a lot of vehicles, huh? Let's say, in another question, what should a seller do when transferring a vehicle?"}
{"id": "superseg_train_6268", "dialogue": "user: Good evening, can i have some info about transferring ownership of a vehicle?[NEWLINE]agent: No problem. Do you know what you need to do before buy a vehicle?[NEWLINE]user: Yes, i've read something about it.[NEWLINE]agent: Great. However, let me remind you in a friendly way, that you can use the DMV's Document Guide to make sure you get all documents you need from a seller so you can register your vehicle in NY.[NEWLINE]user: Oh, glad you mention that. I 've read but  i wanted to ask anyway. How do i find proofs for my transaction?[NEWLINE]agent: For that, the seller must complete and sign the transfer ownership secion of the title certificate and sign a bill of sale.[NEWLINE][BOUNDARY][NEWLINE]user: With that, can i proceed to register the vehicle?[NEWLINE]agent: That's right. You can register your vehicle in that way. You can even register other vehicles, boats or ATVs following the same procedure.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Now, can i change a name in a registration?[NEWLINE]agent: Sorry, but you can not do that. You can, however, tranfer the ownership of that vehicle, of course.[NEWLINE][BOUNDARY][NEWLINE]user: The proofs for registering, Are they equal to all vehicles?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if the dealer where I purchased my vehicle would be the one to send the application to the DMV for registration?[NEWLINE]agent: Thank you for your pateince while I researched the answer. Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV[NEWLINE][BOUNDARY][NEWLINE]agent: Sorry, but they are different for every vehicle. You can present acceptable proofs of ownership or get a proof when you purchase.[NEWLINE][BOUNDARY][NEWLINE]user: Did you say before that the seller must sign a property transfer right?"}
{"id": "superseg_train_6269", "dialogue": "user: Hey, i was reading about the procedures to buy and sell a vehicle and wanted to know something extra about it.[NEWLINE]agent: Is your doubt aimed to name changing?[NEWLINE]user: Oh, yeah, that one exactly.[NEWLINE]agent: IS your doubt is if you can change the name on the vehicle registration, the answer is no. That applies for the title certificate too. In any case, to get a different name on the registration, you mus transfer the ownership of the vehicle.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, i see you're pretty specific on that one, huh?..If anyone want to have more information on buying a vehicle, what can be used?[NEWLINE]agent: You can refer to the following DMV documents: Let the Buyer Be Aware, and Q&A About your title certificate.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about possible damages to the vehicle?[NEWLINE]agent: IF you're buying, you can go online and check the National Crime Bureau database and see if a vehicle has flood damage. You must be aware that you need the Vehicle Identification Number to do that.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, o.k that's useful information. Heh, say, do you happen to give information to register, i don't know, a snowmobile?[NEWLINE]agent: In fact, yes. You can look for information about that vehicle and how to register it.[NEWLINE]user: Really?, That's nice!..What else can I register with you?[NEWLINE][BOUNDARY][NEWLINE]user: OK, thanks, I have in mind. Final question for now, please. Are there any considerations about buying a car from someone else in a private sale?[NEWLINE]agent: Well, certainly there is. IF you have a situation like that, both you and the seller must pass the form DTF-802, in order to get your taxes calculated by the DMV and be issued a payment receipt to you.[NEWLINE][BOUNDARY][NEWLINE]agent: You can register a boat or an ATV or a trailer.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get the documents I need to register my car?"}
{"id": "superseg_train_6270", "dialogue": "user: Hey, I have some questions regarding my application for student aid.[NEWLINE]agent: Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know the trending topics?[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: Are you wondering which school year you should I select if you are applying for a summer session?[NEWLINE]user: Yes, I actually do.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started with that?[NEWLINE]agent: Getting Started![NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about Web Worksheet Provider. Thank you so much. Is there any other information on how to fill out the FAFSA form available?[NEWLINE]agent: D you want to know about our free tools to help you fill out the FAFSA form?[NEWLINE]user: Yes, please."}
{"id": "superseg_train_6271", "dialogue": "user: I have a question about the FAFSA program.[NEWLINE]agent: I can provide you with information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you familiarized yourself with the information provided on the website?[NEWLINE]user: Not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you have a specific question that you didn't find the answer for?[NEWLINE]user: I'm not sure what I need.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I've read the information but I need to know... what happens after I fill in the form?[NEWLINE]agent: Section\u00a0[15] will provide that information for you.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about the FAFSA. What if my parents live in one of the freely associated states?[NEWLINE]agent: Ask them to enter the Amount of Wages Earned from their Freely Associated States tax form in the field where the FAFSA form asks for adjusted gross income.[NEWLINE]user: Another doubt I have is, what if my parents do not have a social security number?"}
{"id": "superseg_train_6272", "dialogue": "user: I need further information in relation to the Free Application for Federal Student Aid (FAFSA). What can I do?[NEWLINE]agent: When you submit your Federal Student Aid application, you will receive more in-depth information about the FAFSA form and what to expect[NEWLINE][BOUNDARY][NEWLINE]user: Are there any trending topics available in regard to FAFSA?[NEWLINE]agent: Are you applying for a summer session through FAFSA?[NEWLINE]user: No, I'm not in that category[NEWLINE]agent: Do you remember your FSA ID username and password or have you forgotten these?[NEWLINE]user: I don't remember either my username or my password, can you help me with this?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere that I can find answers to common questions that FAFSA filers have?[NEWLINE]agent: On our website, you will find further information regarding filing for FAFSA, where you will find answers to the majority of your queries[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, regarding  FAFSA filing, what happens when I log into my FAFSA form, using my FSA ID?[NEWLINE]agent: When using your FSA ID for this purpose, information such as your name, Social Security number and date of birth will be automatically loaded into your application. This prevents any errors occurring when your verified FSA ID doesn't match the information on your FAFSA form[NEWLINE]user: What exactly is the content of the FAFSA website's Trending Topics section?[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Is there a help section applicable to parents who will be working on FAFSA forms?"}
{"id": "superseg_train_6273", "dialogue": "user: I came here because I have some questions about the FAFSA process.[NEWLINE]agent: Then you're in the right place. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about the trending topics?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Haven't you found what you were looking for on our website?[NEWLINE]user: Yes, I couldn't find what I was looking for. That's why I'm here.[NEWLINE][BOUNDARY][NEWLINE]user: When can I expect to hear from my colleges about my financial aid package?[NEWLINE]agent: When can I expect to hear from my colleges about my financial aid package?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask if there are any way for me to find out what questions on FAFSA form will determine whether I am considered a dependent or independent student?[NEWLINE]agent: Yes, the questions are in a graphic format and then for 2020-2021 specifically in a table of dependency status.[NEWLINE][BOUNDARY][NEWLINE]user: What is the parent information used for?"}
{"id": "superseg_train_6274", "dialogue": "user: Where do I go if I have unanswered questions about the FAFSA process?[NEWLINE]agent: After you submit your application to FAFSA, you will get in-depth information about the form and what you should expect in the future[NEWLINE][BOUNDARY][NEWLINE]user: Are there any trending topics that I should consult within the FAFSA help section of the website?[NEWLINE]agent: Are you applying for a summer session through FAFSA or is this applicable to you?[NEWLINE]user: Yes, I am currently applying for a summer session in my school of choice[NEWLINE][BOUNDARY][NEWLINE]user: Is there a section on the FAFSA website that gives help to parents through the FAFSA process?[NEWLINE]agent: Yes, there is a specfic section dedicated to parents and any help they may need through the process[NEWLINE][BOUNDARY][NEWLINE]user: You know you'll need to fill out the FAFSA form. But maybe your in doubt.[NEWLINE]agent: When you go online, you select the Fill Out the FAFSA button on the home page and then follow the instructions on the screen[NEWLINE][BOUNDARY][NEWLINE]user: I have a sibling already in college, is there any help that can be given to my parents for this particular circumstance?[NEWLINE][BOUNDARY][NEWLINE]user: Very well. For my Federal Student Aid application, after I have completed the FAFSA application form, what happens next?[NEWLINE]agent: Contact Us Help for your parents if they will be working on your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get started with the FAFSA application form?"}
{"id": "superseg_train_6275", "dialogue": "user: I have some questions about the FAFSA process.[NEWLINE]agent: You can get in-depth information about the FAFSA form and what to expect after you turn in your application.[NEWLINE][BOUNDARY][NEWLINE]user: What are some trending topics?[NEWLINE]agent: One such topic is which school year should I select if I am applying for a summer session, is this helpful to you?[NEWLINE]user: Yes, this is the topic I need help with.[NEWLINE][BOUNDARY][NEWLINE]user: Are there common questions I can get answered as a FAFSA filer?[NEWLINE]agent: yes, we can answer a lot of questions you have about FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: What if the student or parent on the FAFSA filed last year's taxes as married but this marriage is no longer in force?[NEWLINE]agent: In a case like this, the spousal income information needs to be subtracted[NEWLINE][BOUNDARY][NEWLINE]user: Another note on Getting Started. Can I get assistance with the FAFSA application process before I start?[NEWLINE]agent: Yes, we can help you with the FAFSA process before you begin.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the next steps after the FAFSA form?[NEWLINE]agent: Yes, we can give help with what happens after you submit your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get help using the FSA ID?"}
{"id": "superseg_train_6276", "dialogue": "user: I need to know more about the FAFSA process.[NEWLINE]agent:  You can get in-depth information about the FAFSA form and what to expect after you submit the form.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what are some of the trending topics about the FAFSA process?[NEWLINE]user: Not at this moment.[NEWLINE][BOUNDARY][NEWLINE]agent:  Were you able to find what you are looking for on our website?[NEWLINE]user: Not really, I still have some doubts.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What useful info can I get from the website?[NEWLINE]agent: You could, for example, get information about what steps to follow after the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another query about the free application. What if I'd rather use a smartphone application?[NEWLINE]agent: The 2020/21 and 2019/20 FAFSA forms are on the myStudentAid app, available on the App Store iOS or on Google Play Android.[NEWLINE]user: Should I fill out the FAFSA?"}
{"id": "superseg_train_6277", "dialogue": "user: I'm having some issues understanding the federal student aid application process. Maybe you can help me.[NEWLINE]agent: Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So what are the frequently asked questions here?[NEWLINE]agent: Do you wish to know which school year should you select if you are applying for a summer session?[NEWLINE]user: Nah, I know that already.[NEWLINE]agent: Do you want to know what to do if you forgot your FSA ID username and password?[NEWLINE]user: No, thank you.[NEWLINE]agent: Do you want to know what are the deadlines for filling out the FAFSA form?[NEWLINE]user: Oh damn. There is a deadline? Yes, please tell me more about that.[NEWLINE][BOUNDARY][NEWLINE]user: Parents?[NEWLINE]agent: Yes, parents.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about data recovery service?. Do you have the ID, will it help anyway?"}
{"id": "superseg_train_6278", "dialogue": "user: I need to know how to prepare for college.[NEWLINE]agent: You should first define your goals and interest and be sure to know the costs and how to plan financially and academically for college.[NEWLINE]user: Is there something I can use as a guide to get ready for it?[NEWLINE]agent: you can use our checklist to get ready financially and academically.[NEWLINE][BOUNDARY][NEWLINE]user: what is your checklist?. When will colleges and career schools offer tuition discounts?[NEWLINE]agent: Did one your parents go to a college you are applying to?.[NEWLINE]user: Yes, one of my parents are an alumnus or alumna of the college I am applying at.[NEWLINE]agent: Then there is a possibility that you will get a discount at that college.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to compare the costs of colleges?[NEWLINE]agent: You can find info about whether the cost of a college is low, medium, or high by using the College Scorecard.[NEWLINE][BOUNDARY][NEWLINE]user: What are the costs of college?"}
{"id": "superseg_train_6279", "dialogue": "user: why should I go to school?[NEWLINE]agent: A college education = more money, more job options, and more freedom.[NEWLINE]agent: Would you like to look at a chart that shows how you make more money as you get more education?[NEWLINE]user: yeah[NEWLINE]agent: I will give you the link to the chart[NEWLINE][BOUNDARY][NEWLINE]user: also, I need to find out which school I am going to choose, can I take a virtual tour? or should I go to campus?[NEWLINE]agent: Yes, sure. Lots of schools offer virtual tours on their websites. You can see their campus and know more about the school without visiting in person.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any resources on where I can show my parents regarding the information of different schools so they can have a guide on the things they need to consider in planning for my College education?[NEWLINE]agent: They can look at our resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support a child's college journey.[NEWLINE][BOUNDARY][NEWLINE]user: any more resources for the parents?[NEWLINE]agent: Yes we can give you more resources for the parents[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to do to prepare for school?[NEWLINE]agent: Our checklists will walk you through the steps you can take to find and get into the college that\u2019s right for you and help you learn how to prepare financially.[NEWLINE]user: how early should I start preparing?"}
{"id": "superseg_train_6280", "dialogue": "user: I need help preparing for college.[NEWLINE]agent: You can start preparing for college by defining your goals and interests. You need to understand college costs and how to plan financially and academically.[NEWLINE][BOUNDARY][NEWLINE]user:  Are there any resources for parents of students?[NEWLINE]agent: Yes. Are you a parent planning your child's higher education?[NEWLINE]user: No, not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about any resources for students?[NEWLINE]agent: well, there's our College Preparation Checklist always available to use.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about past complaints, how could I research the school's reputation?[NEWLINE]agent: You can contact your Better Business Bureau, state higher-education agency, or the consumer protection division of your state attorney general's office to check if the school has received any complaints. You can also check with the agency that licenses or credits the school to see if they meet the required standards.[NEWLINE][BOUNDARY][NEWLINE]user: the safest thing is that it meets the required standards since I read most of these but what are the terms that I can choose when deciding for a college school?[NEWLINE]agent: You can choose between a two-year community and junior colleges or a four-year college and university.[NEWLINE][BOUNDARY][NEWLINE]user:  Any advice on how to improve my chances to get funding and get into a good school?"}
{"id": "superseg_train_6281", "dialogue": "user: I was wondering why I should attend a college. Can you tell me why it would be a good idea?[NEWLINE]agent: Of course. You can also follow this link to learn more.[NEWLINE]agent: Did you take a look at the chart below?[NEWLINE]user: No, and I'm not here to read charts.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I can explore my career options?[NEWLINE]agent: Yes, simply follow this link to learn more about it.[NEWLINE]user: I really love animals. Do my preferences and hobbies matter when picking a career?[NEWLINE]agent: Absolutely. We can help you find possible careers to match your interests.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a good insurance plan that I could consider if I have been uninsured before because of a condition that I had?[NEWLINE]agent: Then you may be eligible to join the Pre-Existing Condition Insurance Plan.[NEWLINE]user: I'll have to look into that. What about combined degrees? I read about that too."}
{"id": "superseg_train_6282", "dialogue": "user: Hello, I need some help exploring my career options.[NEWLINE]agent: Of course. You can check out the following link for more information.[NEWLINE]agent: Do you love working with animals?[NEWLINE]user: No, I'm afraid of bigger animals.[NEWLINE]agent: How about computers?[NEWLINE]user: No, I'm not good with technology.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know where I can learn about budgeting?[NEWLINE]agent: Yes, you can use this link here to learn more about budgeting.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me take SAT before I can admit to school?[NEWLINE]agent: For most undergraduate programs you will have to take either the SAT or the ACT test.[NEWLINE][BOUNDARY][NEWLINE]user: anything else I should do to help choose a school?"}
{"id": "superseg_train_6283", "dialogue": "user: Can you give me advice on how to prepare for college?[NEWLINE]agent: You can start by defining your goals and interest and you need to understand college costs and how to plan financially and academically for it.[NEWLINE]user: thanks, anything else?[NEWLINE]agent: You can check out the reasons to attend a College or Career School.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about tuition and fees comes up for me. And, in terms of cost, what factors should I weigh when choosing a school?[NEWLINE]agent:  You should make sure your chosen career school gives you a clear statement of their tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]user:  And what about discounts, is it possible to get one from my career school?[NEWLINE]agent:  You can get one depending on some factors, like, are you a child of an alumnus or alumna? that is, did any of your parents went to that school?[NEWLINE]user:  that would be a no.[NEWLINE]agent:  Do you have any other family members currently enrolled in that school?[NEWLINE]user:  Yes, I do.[NEWLINE]agent:  Then that would be enough to get a discount at your school.[NEWLINE]user:  Awesome. Now, regarding health care benefits. What if I'm eligible but I'm on a new insurance plan"}
{"id": "superseg_train_6284", "dialogue": "user: Is there any career information that you can give me, I'm currently exploring all the different options that are available to me[NEWLINE]agent: I am going to share a link with you that will bring you to a lot of information in this regard[NEWLINE]user: Is there a particular career that I could pursue if I love working with animals?[NEWLINE]agent: You will be able to find all possible careers on the link that I will share with you[NEWLINE][BOUNDARY][NEWLINE]user: What is the basis for getting a tuition fee discount?[NEWLINE]agent: Colleges and career schools may offer discounts on tuition if you are a child of an alumnus or alumna i.e., if your parent went to the school ; more than one family member is enrolled at the school ; you are a student government leader or the editor of the college newspaper or yearbook ; you are an older student ; your family s main wage earner is unemployed ; or you or a member of your family works at the school.[NEWLINE]user: No, none of my parents did.[NEWLINE]agent: Is more than one family member enrolled at the school?[NEWLINE]user: Yes, my cousin is.[NEWLINE]agent: In that case, colleges and career schools may offer discounts on tuition.[NEWLINE]user: That's great to hear! I've also read about combined degrees, what about those?"}
{"id": "superseg_train_6285", "dialogue": "user: I  came here to know why I should attend a college.[NEWLINE]agent: First you should look at this link here.[NEWLINE]agent: Have you taken a look at the chart below?[NEWLINE]user: Yes, I already saw it.[NEWLINE]agent: As you can see on it, more education equals more money.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a place I can go to find out whether a school has ever been the subject of a complaint?[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also want to find out that if I study at a college, I'll be able to make more money in the future?[NEWLINE]agent: Correct. A college education is a long-term investment. You can find the school and funding options that work best for your situation and put you on the path to success.[NEWLINE][BOUNDARY][NEWLINE]user: I see. You convinced me. So what should I do to prepare for college?[NEWLINE]agent: There's so much to consider when it comes to getting ready for college: where to go, what to study, how to apply, how to pay for it all, and more.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information I could show to my parents?[NEWLINE]agent: Sure. You can review our resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support your child's college journey.[NEWLINE][BOUNDARY][NEWLINE]user: But I'm already 28 years old, isn't that too late for college?"}
{"id": "superseg_train_6286", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: Do I file an annual recertification of your income?[NEWLINE]user: yes[NEWLINE]agent: To re - certify for your existing income - driven repayment plan you must provide updated information about your income and family size annually[NEWLINE]user: it's not my case[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I income or family size has changed[NEWLINE]agent: you can request that your income - driven payment be re - calculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: What is Income-Driven Repayment?[NEWLINE]agent: Income - driven repayment IDR plans are designed to make your student loan debt more manageable by reducing your monthly payment amount[NEWLINE][BOUNDARY][NEWLINE]user: Switch my current plan to a new plan"}
{"id": "superseg_train_6287", "dialogue": "user: can you tell me what is income based payment?[NEWLINE]agent: Income-driven IDR payment plans are designed to make your student loan debt more manageable by reducing the amount of your monthly payment.[NEWLINE]agent: Do you need to make lower monthly payments?[NEWLINE]user: yes[NEWLINE]agent: one of the following income-based plans may be right for you[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: which plan is more suitable for me?[NEWLINE]agent: Pay what you earn PAYE payment plan[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: is there another plan that could help me"}
{"id": "superseg_train_6288", "dialogue": "user: hello i would like to get information about new applicants[NEWLINE]agent: Not currently on an income-based plan and want to apply for one?[NEWLINE]user: yes[NEWLINE]agent: You can request an income-based payment plan that limits your payments to a percentage of your income.[NEWLINE]user: and how do I start this process?[NEWLINE]agent: you just need to SIGN IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for SIGN IN TO GET STARTED. Can you inform me if there is more credit advice?[NEWLINE]agent: It is essential that you seek information about the PLUS Credit Counseling that is necessary if the US Department of Education.[NEWLINE]agent: In addition, adverse credit history within 30 days influences the process.[NEWLINE]user: Can you explain in more detail what such a process consists of?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the Departure Counseling please?"}
{"id": "superseg_train_6289", "dialogue": "user: hello i would like to get information about new applicants[NEWLINE]agent: not currently on an income-based plan and want to apply for one?[NEWLINE]user: yes[NEWLINE]agent: You can request an income-based payment plan that limits your payments to a percentage of your income[NEWLINE][BOUNDARY][NEWLINE]user:   What plan could be suitable for me?[NEWLINE]agent: East: Income - Contingent Repayment Plan ICR Plan[NEWLINE][BOUNDARY][NEWLINE]user: How do I calculate my payment if my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: Really, it's kind of obvious. Is there anything else I need to do or fill out before I can get my loan?[NEWLINE]agent: Yeah, in fact, you must complete a Direct Plus Loan Master Promissory Note. In which all terms are explain.[NEWLINE]user: Got it. Just to be sure, every school interested on information to process my loan application, can do that by their own rules, aren't they?"}
{"id": "superseg_train_6290", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: I file an annual recertification of your income[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to Recalculate your monthly payment[NEWLINE]user: yes[NEWLINE]agent: your income or family size has changed[NEWLINE]user: yes[NEWLINE]agent: you can request that your income - driven payment be re - calculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you if is it necessary to take entrance counseling before requesting assistance for my loan?[NEWLINE]agent: Exactly, it is important for your first subsidized direct loan, or unsubsidized direct loan as a college student.[NEWLINE][BOUNDARY][NEWLINE]user: When can you ask for advice?"}
{"id": "superseg_train_6291", "dialogue": "user: what can you tell me about Returning IDR Applicants[NEWLINE]agent: I file an annual recertification of your income[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: you want to recalculate your monthly payment[NEWLINE]user: yes[NEWLINE]agent: your income or family size has changed[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent:  Borrowers not currently on an IDR Plan who are seeking a lower monthly payment on their federal student loans and[NEWLINE][BOUNDARY][NEWLINE]user: Switch my current plan to a new plan"}
{"id": "superseg_train_6292", "dialogue": "user: how to apply for income-based student loan repayment[NEWLINE]agent: Are you currently on an income-based plan and want to apply?[NEWLINE]user: yes[NEWLINE]agent: You can apply for an income - driven repayment plan that limits your payments to a percentage of your income[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Entrance Counseling. What information do you have on entrance counseling?[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about TEACH grant counseling?[NEWLINE]agent: Well, you can complete TEACH Grant Initial and Subsequent Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: Alright then. Finally, how do I begin my exit counseling session?"}
{"id": "superseg_train_6293", "dialogue": "user: what can you tell me about new applicants for income-based student loan repayment[NEWLINE]agent: Don't currently have an income-based plan and want to apply?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers currently on an IDR Plan who need to re - certify or make changes to their repayment plan[NEWLINE][BOUNDARY][NEWLINE]user: may I Submit annual re-certification of my income[NEWLINE]agent:  yes, LOG IN TO START[NEWLINE][BOUNDARY][NEWLINE]user: What is Income-Driven Repayment?[NEWLINE]agent: Pay As You Earn Repayment Plan PAYE[NEWLINE][BOUNDARY][NEWLINE]user: If I income or family size has changed"}
{"id": "superseg_train_6294", "dialogue": "user: What is a student loan deferment for?[NEWLINE]agent: You won't have to make a payment on deferment but you probably won't be making any progress toward forgiveness or paying back your loan.[NEWLINE]user: Are there any alternatives to a deferment?[NEWLINE]agent: Yes, you might want to think about an income-driven repayment plan.[NEWLINE]user: related to obtaining temporary relief, may there be any suspension in payments due to the covid 19 pandemic?[NEWLINE]agent: Yes, It also apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do you bring for this case?[NEWLINE]agent: Have you check the different type of deferment and forbearance there is?[NEWLINE]user: I have seen some of them.[NEWLINE]agent: You can just suspend for a time your payments too.[NEWLINE][BOUNDARY][NEWLINE]user: I can do this even applying to the deferment and the forbearance."}
{"id": "superseg_train_6295", "dialogue": "user: What student loan types are eligible for deferment?[NEWLINE]agent: Direct Loan, FFEL Program loan, and Perkins Loan borrowers are allowed deferments.[NEWLINE]agent: Have you received a Perkins Loan?[NEWLINE]user: No I have not used a Perkins Loan.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What happens if I stop paying and my deferment is not approved?[NEWLINE]agent: Your loan will be considered delinquent and then go into default.[NEWLINE][BOUNDARY][NEWLINE]user: I have a loan forbearance beacause of COVID-19. is there any relief of student loans payments because of COVID-19?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?[NEWLINE]agent: Yes, if you are serving in a medical or dental internship or residency program and meet other requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of a mandatory forbearance?"}
{"id": "superseg_train_6296", "dialogue": "user: What loan types are eligible for Deferment?[NEWLINE]agent: Deferments are available for Direct Loan, FFEL Program Loan, and Perkins Loans.[NEWLINE]agent: Do you have a Perkins Loan?[NEWLINE]user: No I have not received a Perkins Loan.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What will happen if I stop paying and my deferment is not approved?[NEWLINE]agent: Your loan will be delinquent and you could go into default.[NEWLINE][BOUNDARY][NEWLINE]user: Is there an annual recertification requirement for my Income-Driven Repayment Plan?[NEWLINE]agent: Yes it is important that you recertify every year.[NEWLINE][BOUNDARY][NEWLINE]user: I have lost my part time job as a result of COVID-19 and am unable to make my payments on my student loan. Can I get help with this?[NEWLINE]agent: Am I correct then in assuming that you will not be able to make any sort of payment on your loan?[NEWLINE]user: Yes that is correct."}
{"id": "superseg_train_6297", "dialogue": "user: What loan types can get deferments?[NEWLINE]agent: If you have a Direct Loan, FFEL Program loan, or a Perkins Loan you can apply for a deferment.[NEWLINE]agent: Did you receive a Perkins Loan?[NEWLINE]user: Yes, I have a Perkins Loan.[NEWLINE]agent: Then you are also eligible for a deferment while you are working toward cancellation on your Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: no, i would like to know what happens if my loan is transferred to a new administrator?[NEWLINE]agent: All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans....[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for Perkins Loans. What will happen if I stop paying while my deferral is not approved?[NEWLINE]agent: You loan will be considered delinquent and you might go into default.[NEWLINE][BOUNDARY][NEWLINE]user: What types of student loans am I able to repay through an income-driven repayment plan?[NEWLINE]agent: The chart on our website shows the types of federal student loans that you can repay under each of the income-driven repayment plans.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is the deferment duration. Will I be liable for paying the interest if I put my payments on hold?[NEWLINE]agent: Yes, you might still be responsible for paying the interest that accrues during the deferment and you can look at the tables below to show when you are responsible for the interest based on loan type.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to complete the Parent PLUS Borrower Deferment Request?[NEWLINE]agent: Yes, you would need to since you are the parent requesting the deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Could I be qualified for a Rehabilitation Training Deferment?"}
{"id": "superseg_train_6298", "dialogue": "user: What are the loan types eligible for deferment?[NEWLINE]agent: Those are Direct Loan, FFEL Program loan, and Perkins Loan borrowers.[NEWLINE]agent: Have you received a Perkins loan?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Then you can also be eligible for a deferment while you are working to fully pay your Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if I apply for an income-driven repayment plan?[NEWLINE]agent: Completing the application allows you to select an income-driven repayment plan by name or  request that your loan servicer determine what plan you qualify for. The loan servicer would then place you on the plan with the lowest monthly payment.[NEWLINE][BOUNDARY][NEWLINE]user: I would like more information about Parent PLUS borrower deferments, how do I qualify for this?[NEWLINE]agent: parents who received a Direct PLUS Loan to help pay their child's education and whose child is enrolled at least half-time at an eligible college or career school, may qualify for this deferment.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another request for a forbearance question. And how do I go about requesting such a reprieve?[NEWLINE]agent: Most types of forbearance are not automatic you need to submit a request to your student loan servicer, often using a form. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for Parent PLUS borrower deferment. If I quit paying my student loan, what will happen to my requested deferment?[NEWLINE]agent: if you stop paying your loan before you've been notified that your request for deferment has been granted then your deferment will not be approved and your loan will become delinquent and you may go into default.[NEWLINE][BOUNDARY][NEWLINE]user: and what if I'm eligible for the deferment and rolled for at least half-time?[NEWLINE]agent: In most cases, your loan will automatically be placed into a deferment based on enrollment information reported by your school.[NEWLINE]user: How will I know if my deferment is granted?"}
{"id": "superseg_train_6299", "dialogue": "user: Is a student loan deferment something that would help me if I need additional time to make my payments?[NEWLINE]agent: If you choose to use a deferment you will not have to make a payment, but you also probably won't be making any progress toward forgiveness or paying back  your loan.[NEWLINE]user: Is there an alternative solution to a student loan deferment?[NEWLINE]agent: You might want to consider income-driven repayment.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding deferral or forbearance in loans, why compounding makes my interest go up?[NEWLINE]agent: that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans[NEWLINE][BOUNDARY][NEWLINE]user: How to relieve student loan borrowers during the national COVID-19 emergency?[NEWLINE]agent: Federal student loan borrowers are automatically being placed in an administrative forbearance, which allow to temporarily stop making monthly loan payments. This suspension of payments will last from March 13, 2020 through Sept. 30, 2020,but you can still make payments if you choose.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get relief with lower payments on an income-driven repayment plan?"}
{"id": "superseg_train_6300", "dialogue": "user: What loan types are available for deferment?[NEWLINE]agent: The loans available for deferment are Direct Loan, FFEL Program Loan, and Perkins Loan Borrowers.[NEWLINE]agent: Did you receive a Perkins Loan?[NEWLINE]user: Yes, I currently have a Perkins Loan.[NEWLINE]agent: Then you may be eligible for a deferment while you are working toward a cancellation on your Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note,  about Direct Loan Program. This is also related to the amount of taxes that I will have to pay?[NEWLINE]agent: Yes, you will need to pay taxed based on the amount forgiven.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing about Loan Types Eligible for Deferment. What if I no longer meet the deferment eligibility requirements?[NEWLINE]agent: You actually can receive a six month post deferment grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern I have is about repayment in each plan. How long would it take to repay the loan?[NEWLINE]agent: Income-driven repayment plans have different repayment periods.[NEWLINE][BOUNDARY][NEWLINE]user: About the types of loans eligible for deferral, what consequences will I have if I stop paying and / or my summons is not approved?[NEWLINE]agent: Your loan will be considered delinquent and will probably go into default.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I can't make a payment for my student loan?[NEWLINE]agent: It is in your best interest to call your student loan service immediately when you are having trouble making your payment.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with an In-School deferment?"}
{"id": "superseg_train_6301", "dialogue": "user: What is a student loan deferment?[NEWLINE]agent: With a student loan deferment you won't have to make a payment but it does not help you pay back your loan, so you should see if it is the best option for you.[NEWLINE]user: Are there any alternatives to a deferment?[NEWLINE]agent: Yes, you could always consider an income-driven repayment.[NEWLINE]user: Something else I want to ask about my loan payments, could I suspend my monthly payments because I am out of work as a result of COVID-19?[NEWLINE]agent: To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that I could lower my payments on an income-driven repayment plan?[NEWLINE]agent: Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size.[NEWLINE]user: Are there any tax implications of going for an income-driven repayment plan?"}
{"id": "superseg_train_6302", "dialogue": "user: Hi, Could you please give me information about the student loan deferment program.[NEWLINE]agent: Yes I can give you further information about the program. If you qualify for the deferment you won't have to make a payment on your loan but if you use this option you probably won't be making any progress toward paying back your loan.[NEWLINE]agent: Have you considered any of the other alternatives that are available to you?[NEWLINE]user: No I have not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: :How do I go about getting a Parent PLUS Borrower Deferment?[NEWLINE]agent: To apply for the Parent PLUS Borrower Deferment you will have to complete the Parent PLUS Borrower Deferment request.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know the payment plan and if it is renewed every year?[NEWLINE]agent: Yes it is important that you recertify every year.[NEWLINE][BOUNDARY][NEWLINE]user: I have lost my part time job as a result of COVID-19 and am unable to make my payments on my student loan. Can I get help with this?[NEWLINE]agent: Am I correct then in assuming that you will not be able to make any sort of payment on your loan?[NEWLINE]user: Yes that is correct."}
{"id": "superseg_train_6303", "dialogue": "user: Hey there, i'm in some situation and have to do something about my student loan. I heard i could deferment it, but i need guidance. Can you help me there, please?[NEWLINE]agent: You did right. It could be some considerations to be done before you choose a to do a deferment. With a deferment, you won't have to make any payment for your loan, but equally, any progress to pay back your loan will be halted, so it could be a risky choice.[NEWLINE]user: Umm, yeah, and that could be bad. Can you give me an alternative to that, then?[NEWLINE]agent: Of course, no problem with that. You can always consider to use an income-driven repayment as a more healthy alternative, so you don't have to delay your payments.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still interested in learning more about Mandatory Forbearance. What loans are qualified for mandatory forbearance?[NEWLINE]agent: eligility would only apply to Direct Loans and FFEL Program loans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any relief of student loans payment because of COVID-19?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?[NEWLINE]agent: Yes, if you are serving in a medical or dental internship or residency program and meet other requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of a mandatory forbearance?"}
{"id": "superseg_train_6304", "dialogue": "user: I need help with student loan deferment[NEWLINE]agent: I can help you find out if a deferment is the best option for your situation[NEWLINE]agent: Would you like to know about an alternative if that is not for you?[NEWLINE]user: not right now[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me if I can get deferment for economic reasons?[NEWLINE]agent: Would you like to see if you qualify for an Economic Hardship Deferment?[NEWLINE]user: yes[NEWLINE]agent: Are you receiving a means-tested benefit like welfare?[NEWLINE]user: no I'm not[NEWLINE]agent: Do you work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence?[NEWLINE]user: no don't think so[NEWLINE]agent: Are you serving in the Peace Corps?[NEWLINE]user: no, not serving in anything[NEWLINE]agent: I'm sorry but you do not qualify for an Economic Hardship Deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about the COVID-19 National Emergency and the Automatic Suspension of Monthly Payments? Does this even refer to the current COVID crisis?[NEWLINE]agent: Yes, It also apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding my student loan, what information can you give me that will help me to qualify for a PAYE and IBR Plan?"}
{"id": "superseg_train_6305", "dialogue": "user: Can you tell me anything about direct PLUS loans?[NEWLINE]agent: Sure, Direct PLUS Loans are federal loans that parents can use to help pay the college of their dependant undergraduate children. These loans can help pay expenses not covered by other financial aid.[NEWLINE]agent: Are you interested in applying for a loan?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But I want to know about the repayment plans.[NEWLINE]agent: One of the repayment plans for Parent PLUS borrowers is the Extended Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Now for these repayment plans, can you tell me about \"grants\"?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6306", "dialogue": "user: Good day. I have some questions regarding the direct plus loan. It'd be kind of you if you answered them for me.[NEWLINE]agent: Of course. PLUS loans can help pay for education expenses not covered by other financial aid.[NEWLINE]agent: Are you looking to apply?[NEWLINE]user: Yes, that was my plan.[NEWLINE]agent: You can use the online application to apply for a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: How will I know who my loan servicer is for loans owned by the US Department of Education ED?[NEWLINE]agent: You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I can apply for Public Service Loan Forgiveness?  What should I do in order for my loan to be discharged?[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: Is there a set of requirements for receiving financial aid? What can you tell me about grants?[NEWLINE]agent: Grants are financial aid that's typically based on need and doesn't typically have to be repaid[NEWLINE]user: A question about PLUS Loans, how much can I borrow?[NEWLINE]agent: The maximum PLUS loan amount you can borrow, is the cost of attendance at the school your child will attend, minus any other financial assistance your child receives. The cost of attendance is determined by the school.[NEWLINE][BOUNDARY][NEWLINE]user: a"}
{"id": "superseg_train_6307", "dialogue": "user: I need information about the direct PLUS loans.[NEWLINE]agent: The direct PLUS Loans are federal loans that can help you pay for education expenses not covered by other financial aid.[NEWLINE]agent: Do you want to apply?[NEWLINE]user: Not at the moment.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a public service loan forgiveness?[NEWLINE]agent: To get one you need to repay your loans under an income-driven repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: ok good, regarding the types of financial aid, is there any financial aid for military families?[NEWLINE]agent: Yes. There is aid available for members of military families.[NEWLINE]user: Does my state government offer financial aid?[NEWLINE]agent: Yes. Your state government is another source for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is the work-study program?"}
{"id": "superseg_train_6308", "dialogue": "user: What are Direct Plus Loans?[NEWLINE]agent: Direct Plus Loans are federal loans that parents of dependent undergraduate students can use to help pay for college or career school which help pay for education expenses not covered by financial aid.[NEWLINE]agent: Are you looking to apply?[NEWLINE]user: No not at this time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When can I can my loan after it is disbursed?[NEWLINE]agent: You may cancel all or part of the loan within certain time frames and the information you receive along with your promissory note will explain the procedures and the time frames for cancelling your loans.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Now, about  the federal student aid for non-U.S. citizens, what other documents can we use to know if we are eligible?[NEWLINE]agent: Do you know if you are an eligible noncitizen?[NEWLINE]user: I think I'm not eligible[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: yes, I read about that, that is why I said I think I'm not eligible[NEWLINE]agent: You are not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: what if I had an expired document like a green card, will that work even if it's expired?"}
{"id": "superseg_train_6309", "dialogue": "user: I'm here to learn more about direct plus loans. What can you tell me?[NEWLINE]agent: PLUS loans can help pay for education expenses not covered by other financial aid.[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: Sure, and about the types of financial aid, the state of my government can give me this aid?[NEWLINE]agent: Yes, aid could be available through the state government.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6310", "dialogue": "user: You can help me with Direct PLUS loans[NEWLINE]agent:  Okay, PLUS loans can help pay for education expenses not covered by other financial aid[NEWLINE]agent: Do you want to apply for a loan?[NEWLINE]user: not yet, I want to learn more before I decide[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If we go with a PLUS loan will the application be the same for all schools for a parent loan?[NEWLINE]agent: When you use our site to apply for a loan it will tell you about the application process for the school you have selected.  You can also check with the school\u2019s financial aid office to find out how to request a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: I understand that I will receive a Report that summarizes the information provided by my application. What type of information does my SAR contain?[NEWLINE]agent: Your SAR will contain basic information about your eligibility for federal student aid and answers you gave to FAFSA questions.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get another copy of my SAR if I need it?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID to request a copy of your SAR by mail.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if there is a mistake on my SAR?[NEWLINE]agent: Have you already reviewed your SAR?"}
{"id": "superseg_train_6311", "dialogue": "user: I wanted to apply for a direct plus loan, but need some information.[NEWLINE]agent: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: I have question regarding the Public Service Loan Forgiveness. How soon will I be able to apply for public service loan forgiveness?[NEWLINE]agent: You have to make 120 qualifying monthly payments so it will take at least 10 years before you can qualify.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question about Direct PLUS Loans? What is the maximum amount that I can borrow?[NEWLINE]agent: The maximum PLUS loan amount you can borrow is the cost of attendance at the school your child will attend minus any other financial assistance your child receives. The cost of attendance is determined by the school[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if I'm qualified for some kind of financial assistance if I want to work while I study?[NEWLINE]agent: Yes there are Work-Study Jobs that provide a way to earn money to help you pay for school.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I'm eligible for a parent PLUS loan?[NEWLINE]agent: You must be the biological or adoptive parent, or in some cases both, to qualify for a parent PLUS loan.[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: a"}
{"id": "superseg_train_6312", "dialogue": "user: I want to know about Direct PLUS loans.[NEWLINE]agent: Direct PLUS loans are federal loans that you can use to help pay for education expenses not covered by other financial aid.[NEWLINE]agent:  Are you looking to apply for a Direct PLUS Loan?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user:  What I want to know is where to find information about the parent PLUS loans I've received.[NEWLINE]agent: You can visit My Aid to get information about all of the federal student loans and other financial aid you've received and also get contact information for your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Also applicable to federal student loans. And how much credit can I ask for?[NEWLINE]agent: You can borrow up to $ 20,500 each year in unsubsidized direct loans. Direct PLUS loans can also be used for the rest of college costs, as determined by your school, not covered by other financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What should I consider when applying for federal student loans?[NEWLINE]agent: Before applying for a loan, it is important to understand that a loan is a legal obligation that makes you responsible for paying the loan amount with interest.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a federal student loan?"}
{"id": "superseg_train_6313", "dialogue": "user: I would like some information about the PLUS Loans program for education.[NEWLINE]agent: PLUS loans are in place to help parents pay for education expenses not covered by other financial aid[NEWLINE]user: And how do I apply for one of these loans?[NEWLINE]agent: There is an online application for you to apply for a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: So I am an undergraduate student,  Am I eligible for Direct Subsidized Loans or Direct Unsubsidized Loans?  What else would you suggest to me?[NEWLINE]agent: it is important that you search More information on the page[NEWLINE][BOUNDARY][NEWLINE]user: ok, and could you give me more information about what is a Master Note?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.[NEWLINE]user: and could I receive more than one loan?[NEWLINE]agent: You may receive more than one loan under an MPN over a period of up to 10 years to pay for your or your child's educational costs, provided the school is authorized to use the MPN in this manner and chooses to do so. The school will inform you what loans, if any, you are eligible to receive.[NEWLINE][BOUNDARY][NEWLINE]user: okay. And what about a graduate student?"}
{"id": "superseg_train_6314", "dialogue": "user: Hi, could you please tell me what a Direct PLUS Loan is for?[NEWLINE]agent: This is a loan that parents of dependent undergraduate students can use to help pay for education expenses that are not covered by other financial aid.[NEWLINE]user: I am looking to apply for a loan, how do I go about applying for one.[NEWLINE]agent: It is best if you apply online for a parent PLUS loan.[NEWLINE]user: What do I need to have before I can apply online for a PLUS loan?[NEWLINE]agent: Before you apply it is best if you make sure your child has already filled out the Free Application for Federal Student Aid (FAFSA) form.[NEWLINE]user: I have another question about the free application form. So what should be done?[NEWLINE]agent: These rates are not intended to form a basis for making assumptions or general determinations.[NEWLINE]user: The Department reported that student debt loans for the most recent loan year, but does not report prior years.[NEWLINE]agent: Each Department is responsible for publishing the updated spreadsheet[NEWLINE]user: These forms did not include a process for institutions to receive draft debt measures and present challenges in publishing the tables."}
{"id": "superseg_train_6315", "dialogue": "user: Is there any way to learn about college costs and tips to lower cost when going to school?[NEWLINE]agent: Yes, you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any suggestions to lower the cost of college?[NEWLINE]agent: Yes, we have some suggestions on how you might be able to lower the cost of college.[NEWLINE]agent: Do you know that for many suggestions you will want to follow up with the college?[NEWLINE]user: Yes, I understand that will many of these suggestions I will have to follow through with the colleges.[NEWLINE]agent: Glad to know that you understand this process with following through with the college.[NEWLINE]user: I'd like to ask another question if there are any resources for students that I can use as I guide in preparing for College?[NEWLINE]agent: well, there's our College Preparation Checklist always available to use.[NEWLINE]user: One more thing to help with college costs. What am I supposed to do with a budget?[NEWLINE]agent: You should set a budget and stick to it because having a budget will help you compare anticipated college expenses against your potential income and financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about the schools where I can use my resources, is there a way to research a school without going there in person?"}
{"id": "superseg_train_6316", "dialogue": "user: I'm looking for information, specifically in regard to college and career school costs, do they differ or vary much from college to college?[NEWLINE]agent: We have a specific section on our website where you can find answers to any queries you may have in relation to college costs. You can also find tips in this section on how to lower your costs when you do eventually go to school[NEWLINE][BOUNDARY][NEWLINE]user: Are there any colleges or career schools that offer discounts on tuition and if so, what are the criteria?[NEWLINE]agent: Are you the child of a parent that attended the school that you are applying for?[NEWLINE]user: Yes, my parents attended the same school that I am applying for[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: I also need to explore my career options, I would like more information about vocational school, I have an incredible gift with animals, does that influence the time of choice?[NEWLINE]agent: Absolutely. We can help you find possible careers to match your interests.[NEWLINE][BOUNDARY][NEWLINE]user: My dad just asked if you perhaps have some information for him about all this.[NEWLINE]agent: Yes, we also have resources for parents of students.[NEWLINE][BOUNDARY][NEWLINE]user: Awesome. So can you please help me find a career? Please?"}
{"id": "superseg_train_6317", "dialogue": "user: Can you tell me about college and career school costs?[NEWLINE]agent: Yes, we can help you with learning about college costs and give you tips to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: What tools are I use?[NEWLINE]agent: You can use our college search tool and College Navigator to help you.[NEWLINE][BOUNDARY][NEWLINE]user: well done. Now it's time for Resources. If you have any other suggestions?[NEWLINE]agent: Be sure to check out the reasons to attend a College or Career schools.[NEWLINE]user: Ok, that sounds good. Can you give me more tips?[NEWLINE]agent: Another thing to take into consideration is to explore your career options.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me more about career options.[NEWLINE]agent: Just know that it's never too la early or too late to explore your career options and that we can guide you through some key steps in preparing for college.[NEWLINE][BOUNDARY][NEWLINE]user: and what about some resources for parents of students?[NEWLINE]agent: Are you a parent planning your child's higher education?[NEWLINE]user: Actually, yes."}
{"id": "superseg_train_6318", "dialogue": "user: What are the cost of college schools?[NEWLINE]agent: It can vary significantly from school to school but we can give you tips on how to lower the costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me a good part-time job recommendation that is compatible with my studies?[NEWLINE]agent: One good option is the Federal Work-Study Program that provides the opportunity to earn money while going to school. You can ask schools if they participate in the program.[NEWLINE][BOUNDARY][NEWLINE]user: For higher education, by the way. What options do parents of students have?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_6319", "dialogue": "user: Hello, can you tell me how much it would cost my college career?[NEWLINE]agent: It varies depending on your school but you can get tips on how to lower the cost.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, can you give me some tips about housing cost off-campus?[NEWLINE]agent:  Sure. One good tip would be to share a house or apartment with multiple housemates so you can divide the cost of the rent. You can also share a car to save on gas and parking.[NEWLINE][BOUNDARY][NEWLINE]user: What resources are available to parents of students?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_6320", "dialogue": "user: Hey, I need to know some things about college costs. Can you please give me an idea about what to expect?[NEWLINE]agent: Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to lower my tuition fees?[NEWLINE]agent: Most colleges and universities sponsor resident advisor programs that offer reduced tuition or reduced room and board costs if you work in a residence hall.[NEWLINE][BOUNDARY][NEWLINE]user: What options for College are there for parents of students?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_6321", "dialogue": "user: Hello, I'm here to inform myself about the college costs ahead of me.[NEWLINE]agent: Then you're in the right place. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: So what should I watch out for when it comes to college costs?[NEWLINE]agent: College or career school costs can vary significantly and there are many schools with affordable tuition and generous financial assistance. ake sure to research all schools that may meet your academic and financial needs.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I know more about college budgeting and what I should do?[NEWLINE]agent: You have a variety of college options, from two - year community and junior colleges, to four - year colleges and universities, to technical, vocational, and trade schools. Get tips on things to consider when you re choosing a school, and use our free college search tool to find a school that matches your interests, career goals, and financial situation[NEWLINE][BOUNDARY][NEWLINE]user: I want to find out if it will be worth my while going to college or not, or if I should take a job straight from school, is this something you could help me with?[NEWLINE]agent: College education is a long term investment and when planned carefully, can lead to success by choosing the correct school and funding options that suit you best[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information you could give me regarding resources that there are for the parents of students?[NEWLINE]agent: Are you a parent of a child that will be attending college shortly or in the near future?[NEWLINE]user: Yes, I am in that category"}
{"id": "superseg_train_6322", "dialogue": "user: Good day. I came here to find out how I can cut some costs when going to college. Can you tell me how?[NEWLINE]agent: Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Then how can I lower the cost of college?[NEWLINE]agent: We have some suggestions on how you might be able to lower the cost of college.[NEWLINE]agent: Do you want to hear these suggestions?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I go to a college near my home? Can I save costs?[NEWLINE]agent: Yes, you should consider living with your parents or other family.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I obtain federal student assistance but have to drop out of college? What is the procedure for requesting a refund?[NEWLINE]agent: A college's return of aid policy differs from school to school, but it's possible that some of that money might have to be given back to the source by the school or yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I consider applying to multiple schools?"}
{"id": "superseg_train_6323", "dialogue": "user: I wanted to know about the cost of going to school[NEWLINE]agent: Okay, we can help you learn about college costs and give you tips on how to lower costs when you go to school.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have tips for someone living off campus?[NEWLINE]agent: You can share a house or apartment with multiple housemates to cut down the cost of rent.[NEWLINE]user: what's some good advice on credit cards?[NEWLINE]agent: It is important that you understand the terms.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to find out if someone else uses Aidan if they use my phone?[NEWLINE]agent: No. As long as you protect your log in credentials and log out each time you are done using Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: Is Aidan capable of learning new things over time?[NEWLINE]agent: Yes. Although Aidan is in the early stages of development beta mode, it is still capable of learning and acquiring new skills.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is my information when using Aidan?"}
{"id": "superseg_train_6324", "dialogue": "user: Good evening, I'm looking for advice about college costs, Is there anything you can do to help me out with it?[NEWLINE]agent: No problem. We can guide you in certain aspects of college cost,and how to get lower costs when you happen to go to school.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. I've been looking for reliable information for ages. Look, something i want to get help is about to know various colleges costs, Is there a way i can get a comparative view on that?[NEWLINE]agent: Do not worry. In fact, there is a way. Through the College Scorecard you can know for sure if a college cost is low, or medium or high. You should take note if the college has financial aid available for you, when you valuate your choices.[NEWLINE][BOUNDARY][NEWLINE]user: What options are there for parents of students?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_6325", "dialogue": "user: fghhgfdg[NEWLINE]agent: Sure, no problem. Do you want to know things as the cost of college through time?[NEWLINE]user: Yes, like that kind of things.[NEWLINE]agent: The financial aid is very important aspect when is related to go to school.[NEWLINE]user: Great, but the fafsa form, is something I going to fill for the first time, this will be a problem or have any advantage?[NEWLINE]agent: It may help you if you are if you are in a high school into the current cycle of 2020-2021.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I'd like to inquire about in regards to my FAFSA application. What if I submit a FAFSA form but it is not completed correctly?[NEWLINE]agent: You will then receive an email from the Department of Education asking you to correct the FAFSA form. You have to have completed the FAFSA form correctly in order to be eligible for financial aid or federal student aid[NEWLINE][BOUNDARY][NEWLINE]user: What happens if some students list a high school under a slightly different name?[NEWLINE]agent: What happens is that your high school is listed in more than one place[NEWLINE][BOUNDARY][NEWLINE]user: I am currently employed as a high school counselor, are there resources available to me to help increase the amount of FAFSA completion totals?"}
{"id": "superseg_train_6326", "dialogue": "user: I would like some information about FAFSA statistics.[NEWLINE]agent: Is this in relation to having enough money to attend college?[NEWLINE]user: It has nothing to do with that, no.[NEWLINE]agent: Are you worried about eventually being able to pay back a college loan?[NEWLINE]user: Yes I would like to know how many people are able to do so.[NEWLINE]agent: In the past, high schools relied on self-reported surveys to estimate their FAFSA completion rate and that data can be inaccurate. We now use a better system.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the difference between a submitted and a completed FAFSA form?[NEWLINE]agent: It turns out that a completed application is made up of a series of all submitted applications[NEWLINE]user: What is the definition of a submitted application when relating to FAFSA forms?[NEWLINE]agent: Submitted applications are a reflection of all the FAFSA forms that have been completed by students at a particular high school. It can happen that these submitted applications can be rejected if there are any parts of key pieces of information that are missing[NEWLINE][BOUNDARY][NEWLINE]user: I believe that the number of FAFSA forms that I completed is higher, why would this be?"}
{"id": "superseg_train_6327", "dialogue": "user: I'd like to know how many people at my school have applied for Federal Student Aid.[NEWLINE]agent: Are you planning on going to college?[NEWLINE]user: I'm not sure yet but I probably won't be able to afford it.[NEWLINE]agent: Are there other factors involved in the decision to attend college besides financial concerns?[NEWLINE]user: Yes I'm weighing other factors like not having time to take 3 years off of my life to do this.[NEWLINE]agent: We have found that there exists a strong correlation between FAFSA completion and college enrolment.[NEWLINE]user: Is this information accurate?[NEWLINE]agent: Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, but such information is not always accurate. So\u00a0Federal Student Aid is now providing high schools with current data about their FAFSA submissions and completions[NEWLINE][BOUNDARY][NEWLINE]user: what does it mean when a school has less than 5 completed applications? can it be no applicants at all?[NEWLINE]agent: No, it does not mean there were zero applications.[NEWLINE][BOUNDARY][NEWLINE]user: why are some places white on the map?[NEWLINE]agent: Do you want to know why some districts are listed as missing or as having  insufficient data?"}
{"id": "superseg_train_6328", "dialogue": "user: Hello, I came here to learn more about completing the FAFSA for my school.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, I haven't been following the developments over the recent years. I'm new to all this.[NEWLINE]agent: That's fine. Do you know that many factors are involved in the decision to attend college?[NEWLINE]user: Yes, it was quite complicated to decide on what to do.[NEWLINE]agent: Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE]user: How are applications reported for each high school?[NEWLINE]agent: The number of submitted and completed applications is reported for the current application cycle 2020-2021 and the same time period last year for the previous application cycle 2019-2020.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when a school only has 5 applications completed? Is it possible that there are no applicants at all?[NEWLINE]agent: No, it does not mean there were zero applications.[NEWLINE][BOUNDARY][NEWLINE]user: why are some places white on the map?[NEWLINE]agent: Do you want to know why some districts are listed as missing or as having  insufficient data?"}
{"id": "superseg_train_6329", "dialogue": "user: Hello there. I could use some help with my FAFSA completion.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: Yes, I am. Unfortunately.[NEWLINE]agent: Then you should also know that financial aid becomes ever more important.[NEWLINE]user: You can say so, yes. How do you handle files when it comes to age?[NEWLINE]agent: Files ending in 18 year olds use the previous age assumption that applicants be no older than 18. All other files use the current assumption that applicants be no older than 19.[NEWLINE]user: That's interesting. I've read that schools used to run surveys to figure out the rate of FAFSA completion, but they don't do that anymore. How is it done nowadays?[NEWLINE]agent: In this time and age Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when a school has fewer than 5 applications completed? Is it possible that there will be no applicants at all?[NEWLINE]agent: No, it does not mean there were zero applications.[NEWLINE][BOUNDARY][NEWLINE]user: why are some places white on the map?[NEWLINE]agent: Do you want to know why some districts are listed as missing or as having  insufficient data?"}
{"id": "superseg_train_6330", "dialogue": "user: Good evening. Could you perhaps share some advice about completing an FAFSA with me?[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, I'm new to this whole college thing.[NEWLINE]agent: Are you aware that many factors are involved in the decision to attend college then?[NEWLINE]user: Yes, the whole process is very intimidating to me.[NEWLINE]agent: Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self - reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about FAFSA. Could you please explain the distinction between a completed FAFSA form and a submitted application?[NEWLINE]agent: It turns out that a completed application is made up of a series of all submitted applications[NEWLINE]user: What is the definition of a submitted application when relating to FAFSA forms?[NEWLINE]agent: Submitted applications are a reflection of all the FAFSA forms that have been completed by students at a particular high school. It can happen that these submitted applications can be rejected if there are any parts of key pieces of information that are missing[NEWLINE][BOUNDARY][NEWLINE]user: I believe that the number of FAFSA forms that I completed is higher, why would this be?"}
{"id": "superseg_train_6331", "dialogue": "user: You can help me by telling me all you know about FAFSA completion.[NEWLINE]agent: Of course. Are you aware that the cost of college continues to increase?[NEWLINE]user: No, but I haven't really kept myself up to date with that.[NEWLINE]agent: Are you aware that many factors are involved in the decision to attend college?[NEWLINE]user: Yes, it's quite intimidating sometimes.[NEWLINE]agent: Then you should also know that a strong correlation exists between FAFSA completion and college enrollment.[NEWLINE]user: Yes, I've read that there were surveys about that.[NEWLINE]agent: That's correct. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.[NEWLINE][BOUNDARY][NEWLINE]user: what does it mean when a school has less than 5 completed applications? High schools relied on self-reported surveys Can it be no applicants at all?[NEWLINE]agent: No, it does not mean there were zero applications.[NEWLINE][BOUNDARY][NEWLINE]user: why are some places white on the map?[NEWLINE]agent: Do you want to know why some districts are listed as missing or as having  insufficient data?"}
{"id": "superseg_train_6332", "dialogue": "user: can you explain to me what is the FAFSA Completion by the high school and the public school district[NEWLINE]agent: Do you think the cost of college continues to rise?[NEWLINE]user: it's not what interests me[NEWLINE]agent: Do you think there are factors involved in the decision to attend college?[NEWLINE]user: yes[NEWLINE]agent: Yes, there is a strong correlation between completion of the FAFSA and enrollment in college. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data may be inaccurate.[NEWLINE][BOUNDARY][NEWLINE]user: What would happen if errors were found on my FAFSA form?[NEWLINE]agent: You will then receive an email from the Department of Education asking you to correct the FAFSA form. You have to have completed the FAFSA form correctly in order to be eligible for financial aid or federal student aid[NEWLINE][BOUNDARY][NEWLINE]user: What happens if some students list a high school under a slightly different name?[NEWLINE]agent: What happens is that your high school is listed in more than one place[NEWLINE][BOUNDARY][NEWLINE]user: I am currently employed as a high school counselor, are there resources available to me to help increase the amount of FAFSA completion totals?"}
{"id": "superseg_train_6333", "dialogue": "user: what information can you give me regarding the FAFSA Termination by the high school and the public school district[NEWLINE]agent: Do you think the cost of college continues to rise?[NEWLINE]user: I haven't thought about it[NEWLINE]agent: Do you think there are many factors involved in the decision to attend college?[NEWLINE]user: I have not considered that point[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I would like to know more about high school in the data or on the FAFSA?[NEWLINE]agent: We recently updated our Frequently Asked Questions and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about FAFSA. What if my institution or school isn't included in the database?[NEWLINE]agent: You can still continue forward by clicking next and the info you type will be captured and recorded; our database usually has every high school in the nation unless it opened, merged or changed its name within last two years.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what does FSA do for high school students to track their progress?[NEWLINE]agent: FSA regularly updates estimates for the first 15 months of the application cycle[NEWLINE]user: I need help increasing my FAFSA completion numbers in my area"}
{"id": "superseg_train_6334", "dialogue": "user: I came here with some questions about your IT Standards Library. Can you please answer them?[NEWLINE]agent: Of course. First of all, welcome to the Federal Student Aid Chief Information Officer 's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. So what specific resources do you offer?[NEWLINE]agent: This section of the IT Standards Library includes documents pertinent to the U.S. Department of Education as a whole.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to hear details about these resources?[NEWLINE]user: No, thank you. I get the idea.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, what references do you have for me?[NEWLINE]agent: We have the Lifecycle Management Methodology.[NEWLINE]user: I have another question for you about Federal Student Aid. Who should I contact if I require further assistance?[NEWLINE]agent: Do you have more questions about Federal Student Aid's Acquisition activities?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_6335", "dialogue": "user: Hey there. I have some questions about the IT Standards Library, hope you can answer them.[NEWLINE]agent: Of course. First of all, welcome to the Federal Student Aid Chief Information Officer's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.[NEWLINE][BOUNDARY][NEWLINE]user: What about federal guidelines?[NEWLINE]agent: This section of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what resources we offer?[NEWLINE]user: No, thanks.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What testing services are there?[NEWLINE]agent: We have the Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: Now I have to inquire about Contact. What if I have concerns about the acquisition of Federal Student Aid?[NEWLINE]agent: Go ahead an e-mail FSA Acquisitions.[NEWLINE]user: Is there a way to contact them?[NEWLINE]agent: Do you have questions for Federal Student Aid's Acquisition activities?"}
{"id": "superseg_train_6336", "dialogue": "user: Hello, can you give me some information about federal student aid resources?[NEWLINE]agent: Of course. A section of the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like me to tell you about some general references?[NEWLINE]user: Yes, please.[NEWLINE]agent: We have the Lifecycle Management Methodology, for example.[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regarding Management Methodology, .. But How does it works?[NEWLINE]agent: All the active acquisition synopses and all the information you may need, is available at fezbizopps, the u.s. government's single point-of-entry for federal business oportunities.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still curious about the IT Standards Library. What about IT protection?[NEWLINE]agent: We also offer some IT Security documents used by FSA.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other useful resources?[NEWLINE]agent: Well, there is the Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: And that lifecycle management methodology you mentioned before? What is does that entail?[NEWLINE]agent: The Lifecycle Management Methodology comprises a comprehensive process for managing information technology projects from vision to retirement. The methodology is composed of eight distinct stages, each of which guides project managers through the LMM process by identifying a core/minimum set of deliverables to be created in order to ensure a project 's viability.[NEWLINE][BOUNDARY][NEWLINE]user: That's very interesting. And what can you tell me about program QA?"}
{"id": "superseg_train_6337", "dialogue": "user: What is the General and Federal Guidelines and what do they do?[NEWLINE]agent: The General and Federal Guidelines of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines for information and information technology management for all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need some resources to use?[NEWLINE]user: Yes, I would like some resources.[NEWLINE]agent: One of them is the Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if the list in acquisition forecast for federal student aid is final?[NEWLINE]agent: No. They are subject to revision or cancellation.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information regarding the purpose of Enterprise Rational Solution?[NEWLINE]agent: The Federal Student Aid Enterprise Rational Solution is for sytems development efforts and it is an integrated solution for such things as requirements, tests, and configuration management.[NEWLINE][BOUNDARY][NEWLINE]user: What pertinent info does the IT Standards Library offer?[NEWLINE]agent: The IT STandards Library offers references for those who do or would like to do business with Federal Student Aid.[NEWLINE]user: Would the documents selected for thel IT Standards Library cover all the documentation?[NEWLINE]agent: It does encompass most of the documentation or references necessary to perform work for Federal Student Aid but may not encompass all.[NEWLINE][BOUNDARY][NEWLINE]user: What does the IT Dashboard display?"}
{"id": "superseg_train_6338", "dialogue": "user: I need some guidance about the IT Standards Library guidelines please.[NEWLINE]agent: Our IT Standards Library standards and guidelines apply to all federal agencies and departments and they must be followed for all wishing to apply for\u00a0Federal Student Aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about the resources that can be provided?[NEWLINE]user: No thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm more interested in testing services. What can you tell me them?[NEWLINE]agent: We have information about Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I find acquisition notices and contract solicitations?[NEWLINE]agent: Active acquisition synopses, contract solicitations, and other info are available at FedBixOpps; which is the US Government's only point-of-entry for federal business opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have questions about Federal Student Aid's Acquisition doings?[NEWLINE]agent: Go ahead an e-mail FSA Acquisitions.[NEWLINE]user: Is there a way to contact them?[NEWLINE]agent: Do you have questions for Federal Student Aid's Acquisition activities?"}
{"id": "superseg_train_6339", "dialogue": "user: Do you know of any Federal Student Aid specific resources?[NEWLINE]agent: Yes, this section of the IT Standards Library includes documents that are specific to the Federal Student Aid It lifecycle for all projects and lists other important references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some General References?[NEWLINE]user: No, I do not need them at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about IT Security?[NEWLINE]user: No, no need for IT Security at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know about Data Management?[NEWLINE]user: Yes, please explain Data Management to me.[NEWLINE]agent: We have Data Management Resources that we use.[NEWLINE][BOUNDARY][NEWLINE]user: Might I ask a question about Acquisition Notices and Contract Solicitations? FedBizOpps is something I heard about. Will you elaborate?[NEWLINE]agent: No problem. As you may know, FedBizOpps stands for Federal business opportunities, Government single point of entry for doing federal business. Within FedBizOpps there are copies of request for quotations from proposed contract actions expected to exceed $10,000 but not to exceed $25,000.[NEWLINE]user: Another question, aside from Data Management Resources, what other resources are available not mentioned yet?[NEWLINE]agent: We have Office of Management and Budget Resources.[NEWLINE][BOUNDARY][NEWLINE]user: What testing services are available?"}
{"id": "superseg_train_6340", "dialogue": "user: I want to know about the IT Standards Library, especially about the General and Federal Guidelines section.[NEWLINE]agent: this is the section that highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards, and guidelines applicable to information and information technology management.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know about the resources available to you?[NEWLINE]user: Not right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Please tell me some of the resources available about the Lifecycle Management Methodology.[NEWLINE]agent: Apart from the Lifecycle Management Methodology in itself, you can also get information about the LMM Tailoring Plan Template.[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious if all the forecasted procurements in the federal student aid is finalized?[NEWLINE]agent: No. They are subject to revision or cancellation.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I contact if I need additional assistance?[NEWLINE]agent: Do you have more questions about Federal Student Aid's Acquisition activities?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_6341", "dialogue": "user: I'm looking for IT standards on student aid documents[NEWLINE]agent:  the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like general references that could help you?[NEWLINE]user: No, I just need a few things[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need IT security information?[NEWLINE]user: I could use that[NEWLINE]agent: We have a section that contains IT security documents used by FSA.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else about the FSA's IT protection records. Thank you. By the way, I recently learned about FedBizOpps. Will you elaborate?[NEWLINE]agent: No problem. As you may know, FedBizOpps stands for Federal business opportunities, Government single point of entry for doing federal business. Within FedBizOpps there are copies of request for quotations from proposed contract actions expected to exceed $10,000 but not to exceed $25,000.[NEWLINE][BOUNDARY][NEWLINE]user: I also have a concern about Federal Student Aid. In addition, I'll need information on Program Quality Assurance.[NEWLINE]agent: Okay, we can help you with the production readiness review process.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have resources on the Office of Management and Budget?[NEWLINE]agent: Yes, I can help you with that[NEWLINE][BOUNDARY][NEWLINE]user: what do the federal guidelines cover?"}
{"id": "superseg_train_6342", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the type of advice, could you give me information about the  PLUS Credit Counseling?[NEWLINE]agent: PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history.[NEWLINE]agent: Are you planning on completing PLUS Credit Counseling voluntarily?[NEWLINE]user: no I have to learn more so I'll wait[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question, can you tell me what exit counseling is?"}
{"id": "superseg_train_6343", "dialogue": "user: I need some help.[NEWLINE]agent: Allow me to assist you. Do you have an endorser?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you aware of how to obtain an endorser?[NEWLINE]user: No, I need help with that.[NEWLINE]agent: Okay. Until you obtain an endorser, it's not possible for you to be eligible for a Direct PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do a short sale?[NEWLINE]agent: In this case, your short sale will need to be approved and completed.[NEWLINE]user: S\u00f3lo recuerdo preguntar acerca del programa de pr\u00e9stamos del Direct loan Program o el programa FFEL. \u00bfqui\u00e9n necesita completar la consejer\u00eda de salida?[NEWLINE]agent: Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: will I need this if I drop out without finishing or I transfer?"}
{"id": "superseg_train_6344", "dialogue": "user: I came here to learn more about a direct plus loan. Can you tell me a few things about it?[NEWLINE]agent: Of course. Do you want a non-exhaustive list of examples of extenuating circumstances?[NEWLINE]user: No, thank you. I already saw it on your website.[NEWLINE]agent: Do you believe that your situation fits within these examples, or presents a situation that otherwise qualifies for extenuating circumstances?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you aware that a review does not guarantee approval then?[NEWLINE]user: No, I didn't know that. Anyways, it doesn't matter now.[NEWLINE]agent: Are you aware that previous approval based on extenuating circumstances does not guarantee further approvals?[NEWLINE]user: No, I wasn't aware of that.[NEWLINE]agent: Are you aware that additional documentation may be required beyond the basic requirements?[NEWLINE]user: Yes, that is something I read about.[NEWLINE]agent: You'll also need to provide a statement that contains an explanation of your extenuation circumstances and the documentation applicable/appropriate to support your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But what about the description?"}
{"id": "superseg_train_6345", "dialogue": "user: can you tell me more about extenuating circumstances on a tax lien[NEWLINE]agent: You will need to have established satisfactory repayment arrangements and six months of voluntary, consecutive, on-time, full monthly payments should have been made.[NEWLINE]agent: Have you reviewed the information and no longer wish to document extenuating circumstances?[NEWLINE]user: no, I will still do it to get my credit going in the right direction[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what do you consider a collection account?[NEWLINE]agent: That is any account open or closed that has been placed in collection during the two years preceding the date of the credit report with a balance greater than zero[NEWLINE][BOUNDARY][NEWLINE]user: how can I make sure I get your e-mails?[NEWLINE]agent: Add StudentLoanSupport@ed.gov to your e-mail trusted senders list[NEWLINE][BOUNDARY][NEWLINE]user: Would my PLUS Credit Counseling requirement be considered fulfilled if I do complete the counseling voluntarily and they say I have an adverse credit history after completing it?[NEWLINE]agent: In that case your PLUS Credit Counseling requirement will be considered to be fulfilled.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, that's good to know. And what can you tell me about exit counseling?"}
{"id": "superseg_train_6346", "dialogue": "user: Hello, I would like to obtain information about the Mitigating Circumstances Test[NEWLINE]agent: You should know that a satisfactory repayment agreement has been established and six months of voluntary monthly payments have been made, consecutive and punctual.[NEWLINE]agent: Have you reviewed the above information and no longer want to document mitigating circumstances?[NEWLINE]user: yes[NEWLINE]agent: in that case you have the various options[NEWLINE]user: How can I ensure that when you send the mail it does not reach the spam mailbox?[NEWLINE]agent: To prevent our emails from reaching your spam or junk email, please add StudentLoanSupport@ed.gov to your list of trusted senders.[NEWLINE]user: and what documentation is required?[NEWLINE]agent: A copy of the actual version is essential.[NEWLINE][BOUNDARY][NEWLINE]user: and can it be a collection account?[NEWLINE]agent: Any open or closed account that has been placed in collection during the two years prior to the date of the credit report with a balance greater than zero.[NEWLINE]user: and a charged account works too?"}
{"id": "superseg_train_6347", "dialogue": "user: I was denied because of bad credit so who can help me get a loan?[NEWLINE]user: what can I do to get a Direct plus loan?[NEWLINE]agent: Do you have an endorser that can help you get a loan?[NEWLINE]user: not at the moment[NEWLINE]agent: Were you thinking of using the student on whose behalf you are requesting the Direct PLUS Loan as an endorser?[NEWLINE]user: no I know I can't use them[NEWLINE]agent: You can't get a Direct PLUS loan without an endorser because of your credit[NEWLINE][BOUNDARY][NEWLINE]user: how can you help me if we had a repo?[NEWLINE]agent: If it was a repossession or an involuntary repossession within the past 5 years preceding the date of the credit report we might be able to help if you have proof of extenuating circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: I also have had some debt problems because of a divorce so what would I need as proof to help me out?"}
{"id": "superseg_train_6348", "dialogue": "user: Hi. I'm looking information about how to appeal a credit decision.[NEWLINE]agent: Sure thing, no problem. This appeal can be made can be made based on certain circumstances?[NEWLINE]user: Well, not really.[NEWLINE]agent: Do you believe this is situation was because of a extenuating circumstances?[NEWLINE]user: I been thinking about it, and I not sure that be.[NEWLINE]agent: Is you loan under any kind of review?[NEWLINE]user: Yes, that was the last thing they told me.[NEWLINE]agent: If that's the case. You will need to provide a statement that contains an explanation of your circumstances and the documentation to provide your claim.[NEWLINE][BOUNDARY][NEWLINE]user: I want to ask about the TEACH Grant I understand that the teachers receive official help in this regard, is it true?[NEWLINE]agent: Yes, of course. TEACH grants initial and subsequent counseling about what to do.[NEWLINE][BOUNDARY][NEWLINE]user: Anyone can complete this?"}
{"id": "superseg_train_6349", "dialogue": "user: I came here seeking information on appealing a credit decision. Perhaps you can help me?[NEWLINE]agent: Did you read our non-exhaustive list of examples of extenuating circumstances?[NEWLINE]user: No, unfortunately not.[NEWLINE]agent: Do you believe that your situation fits within these examples, or presents a situation that otherwise qualifies for extenuating circumstances?[NEWLINE]user: No. Well, I don't know about the list, I haven't read it.[NEWLINE]agent: Are you aware that review does not guarantee approval?[NEWLINE]user: Yes, but that is just logical.[NEWLINE]agent: *DEFAULT ERROR*[NEWLINE][BOUNDARY][NEWLINE]user: What is a Direct PLUS Loan Application? After applying for this loan, what is the next step?[NEWLINE]agent: The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.[NEWLINE]user: they will use my loan to pay school related things?"}
{"id": "superseg_train_6350", "dialogue": "user: Hi there. I would like to have some information related about how to appeal a credit decision.[NEWLINE]user: Great, thanks. I want to know what can I do now.[NEWLINE]agent: Sure, no problem. Do you have contact with a endorser?[NEWLINE]user: I'm not very sure.[NEWLINE]agent: You know the endorser can not be the student by self?[NEWLINE]user: Yes, I have that very clear.[NEWLINE]agent: Alright. So, you need to know that you may still be eligible to receive a direct plus loan.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, I have to bring proof of some kind of extenuating circunstances?[NEWLINE]agent: Sure, you can bring proof, for example, is your mortgage was fully paid.[NEWLINE]user: Great. Which other proof are accepted?"}
{"id": "superseg_train_6351", "dialogue": "user: Hello, good to talk with you. I'm looking to know some things about the loan program, can you help me out?[NEWLINE]agent: No problem, that's why we are here. Before anything else, Do you know what is a Direct plus Loan?[NEWLINE]user: Yeah, i know the basics about it, but that's why i'm looking for guidance here, to be sure about some other things.[NEWLINE]agent: That's great. Just for a reminder, This proceeding you are doing right now is to obtain additional information about your loan process. Depending on your selected school, such process could vary.[NEWLINE]agent: By the way, Have you put a freeze on your credit file?[NEWLINE]user: No, i didn't do that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Thanks. In any case, if i want to apply for a loan, should i go online to do that?[NEWLINE]agent: That's affirmative. You should start to going online and login in to start all the loan process.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding with Credit Decision Demo | Extenuating Circumstances | Federal Student Aid. How do i get an adverse credit? It is because any debt?[NEWLINE]agent: Not for nay debt. If your total balance for those debts go above $2,085, then it is considered adverse credit.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's interesting. Say, can you tell me about some extenuating circumstances?"}
{"id": "superseg_train_6352", "dialogue": "user: Need help with the Direct Plus Loan Application for graduate students.[NEWLINE]agent: Would you like to learn what a Direct Plus Loan Application for graduate students is?[NEWLINE]user: No, I know what the Direct Plus Loan application is.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS Loan?[NEWLINE]user: No, I do not need to apply for a PLUS Loan at this time.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When do I complete the Direct PLUS Loan MPN?[NEWLINE]agent: You have the chance to complete the Direct PLUS Loan MPN after you have completed the Direct PLUS Loan Request.[NEWLINE]user: What happens if I have placed a security freeze on my credit file?[NEWLINE]agent: You definitely have to lift or remove the freeze at each credit bureau before you will be able to continue because your application will not be processed otherwise.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my computer to apply for a PLUS Loan?"}
{"id": "superseg_train_6353", "dialogue": "user: I have some questions about the direct plus loan.[NEWLINE]agent: a[NEWLINE]user: Sure, go ahead.[NEWLINE]agent: It is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to the Direct PLUS Loan, is TEACH Grant Counseling an option?[NEWLINE]agent: You would have to complete TEACH grant initial and subsequent counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What about financial awareness counseling?[NEWLINE]agent: Financial awareness counseling provides tools and information that would help you understand your particular financial aid and help with managing your finances.[NEWLINE][BOUNDARY][NEWLINE]user: Why is PLUS credit counseling required?[NEWLINE]agent: PLUS credit counseling is required if the US Department of Education has sent you information that you have an adverse credit history.[NEWLINE][BOUNDARY][NEWLINE]user: Is Exit counseling necessary?"}
{"id": "superseg_train_6354", "dialogue": "user: I'm looking to apply for the Direct PLUS Loan and would like some information please.[NEWLINE]agent: Are you a Graduate or Professional Student?[NEWLINE]user: No, not yet but I'm planning ahead a bit.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking supplemental information about the aid on offer?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: My application process has been stalled, why is this?[NEWLINE]agent: It might be because of the following: If you have placed a security freeze on your credit file, you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze..[NEWLINE]user: I find myself needing more information, is that possible?[NEWLINE]agent: We can provide you with supplemental information in connection with your application for a Federal Direct PLUS Loan  through the William D. Ford Federal Direct Loan Direct Loan Program.[NEWLINE]user: What do I have to do in order to apply for a Direct PLUS Loan?"}
{"id": "superseg_train_6355", "dialogue": "user: hello could you help me with the PLUS Direct Loan Application for graduate students[NEWLINE]agent: Do you want to know what is a direct PLUS loan application for graduate / professional students?[NEWLINE]user: Yes please[NEWLINE]agent: ok, This is a request for supplemental information regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]agent: Have you placed a security lock on your credit file?[NEWLINE]user: No, I have not placed a security lock[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is a direct PLUS loan application for graduate / professional students?[NEWLINE]agent: This is a request for supplemental information regarding your request. The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.[NEWLINE]user: I see, I have another question regarding the PLUS loan application of the Direct Loan Program for parents, what can I do with the funds or products of this loan when it is approved?[NEWLINE]agent: This loan allows you to authorize your school to use the funds of the loan to pay for any other charges that arise and are related to your child's education. This is after tuition, fees and room and board have been paid[NEWLINE]user: And do I have to authorize my school to do this?"}
{"id": "superseg_train_6356", "dialogue": "user: can you give me information about the PLUS direct loan application for postgraduate students[NEWLINE]agent: Do you want to know what is a direct PLUS loan application for graduate / professional students?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what to do to apply for a PLUS loan?[NEWLINE]user: Yes please[NEWLINE]agent: the first thing you should do is LOG IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about PLUS loan application, do I have to complete exit counseling when graduating, too?[NEWLINE]agent: Yes, you do.[NEWLINE][BOUNDARY][NEWLINE]user: That's interesting, didn't know that. And who needs to complete exit counseling?[NEWLINE]agent: Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the (FFEL) Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: Do I also need a verified FSA ID for this?"}
{"id": "superseg_train_6357", "dialogue": "user: Can you please give me some information on the Direct PLUS Loan application for graduate students?[NEWLINE]agent: Do you need to know what the Direct PLUS Loan application for graduate students is?[NEWLINE]user: I do.[NEWLINE]agent: This application is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Willam D. Ford Federal Direct Loan Direct Loan Program.  Some schools may have different processes for obtaining the additional information needed to process your application.[NEWLINE]agent: Have you placed a security freeze on your credit file?[NEWLINE]user: I have placed a freeze on my credit file.  Will that be an issue?[NEWLINE]agent: If you have placed a freeze on your credit file, you must life or remove it at each credit bureau before you can continue with this process.  Your application will not be processed if you have a security freeze.[NEWLINE][BOUNDARY][NEWLINE]user: Can I apply for a PLUS Loan online?[NEWLINE]agent: You can, and as with anything else on the web, you just go to the website and log in to start and then you would start the demo.[NEWLINE][BOUNDARY][NEWLINE]user: What must I do before I can receive a Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Loan Master Promissory Note Direct PLUS Loan MPN, which explains all of the terms and conditions of the loan and constitutes your legally binding agreement to repay all loans that you receive under the Direct PLUS Loan MPN.[NEWLINE]user: What happens with the information that I enter for the application?"}
{"id": "superseg_train_6358", "dialogue": "user: Tell me about the Direct PLUS Loan Application for Graduate/Professional Students[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1[NEWLINE]agent: 1[NEWLINE]user: 1"}
{"id": "superseg_train_6359", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: I'd like to know on when did the new regulations for GE Programs become effective?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_6360", "dialogue": "user: What is gainful employment information mean?[NEWLINE]agent: Gainful employment means in order to get federal student aid a student must take an educational degree at a non-profit or public institution that will prepare them for gainful employment in a recognized occupation.[NEWLINE]user: Is there an special act that states this?[NEWLINE]agent: Yes, the Higher Education Act Title IV student assistance programs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there glossary of terms used in the data spreadsheet?[NEWLINE]agent: Yes, there is a glossary of terms used in the D/E data spreadsheet.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about how I can get paid employment and also. When did the new regulations go into effect?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_6361", "dialogue": "user: Hey, good morning. I'm looking for some information about the gainful employment, please.[NEWLINE]agent: Yeah, no problem. A gainful employment is one of the objectives that any educational program should have through preparation of the student. With that, the student can be eligible for student assistance programs.[NEWLINE]user: So, basically, you need to be sure that the institution is preparing the people for real world, to say something?[NEWLINE]agent: You could say it in that way, yes. Educational Institution must certainly prepare you for a post in a well recognized occupation.[NEWLINE]user: Can you explained to me this Gainful Employment Information rates? And the allowable assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: And what happens when the programs do not meet the debt?[NEWLINE]agent: These informative rates were prepared before the years that programs that fail to meet debt measures must provide debt warnings and may lose eligibility after failing three of four consecutive years.[NEWLINE]user: Which loans were calculated for disclosure purposes?"}
{"id": "superseg_train_6362", "dialogue": "user: I have some questions I need answered about gainful employment.[NEWLINE]agent: I can help you with that. To qualify for funding under the Higher Education Act Title IV student assistance program, the educational program you receive has to lead to a degree on a non-profit or public institution or prepare the student for gainful employment in a recognized profession.[NEWLINE]user: What is the Discretionary Income Rate?[NEWLINE]agent: Discretionary Income Rates of 20% or less are considered passing rates, rates higher than 20%, but less than or equal to 30% are called zone rates, and rates greater than 30% are failing rates.[NEWLINE]user: Good to know, now about the downloadable paid employment spreadsheet, what reasons make the information rates not allow for assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: And what happens when the programs do not meet the debt?[NEWLINE]agent: These informative rates were prepared before the years that programs that fail to meet debt measures must provide debt warnings and may lose eligibility after failing three of four consecutive years.[NEWLINE]user: Which loans were calculated for disclosure purposes?"}
{"id": "superseg_train_6363", "dialogue": "user: a[NEWLINE]agent: a[NEWLINE][BOUNDARY][NEWLINE]user: a[NEWLINE]agent: a[NEWLINE]user: Yes, I have read that.[NEWLINE]agent: Then you should know that the SSA calculates and returns to the U.S. Department of Education the Department the mean and median annual earnings of a cohort of students who completed the GE program during a specified cohort period.[NEWLINE][BOUNDARY][NEWLINE]user: Also, have you heard of GE Programs? When did the new rules become effective?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_6364", "dialogue": "user: Yes I'd like some information pertaining to the criteria of gainful employment and student aid.[NEWLINE]agent: An educational program must lead to a degree at a non-profit or public institution or it must prepare students for \"gainful employment in a recognized occupation\" in order for said program to be eligible for funding under the Higher Education Act Title IV student assistance programs.[NEWLINE][BOUNDARY][NEWLINE]user: What's earnings data and how is it calculated?[NEWLINE]agent: Are you employed?[NEWLINE]user: No, not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'm having trouble understanding my Debt-to-Earnings (D/E) Rate Data. What are the little stars for?[NEWLINE]agent: On the spreadsheet, a single asterisk * indicates that the information presented in the field has changed from what was presented prior to the April 25, 2018, update.[NEWLINE][BOUNDARY][NEWLINE]user: Why is it not possible to form a basis for making assumptions about reporting rates?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you have any experience with Debt-to-Earnings? Is it possible to access this spreadsheet through the web?[NEWLINE]agent: Yes we have information on how to [36] Download the Debt to Earnings data spreadsheet.[NEWLINE][BOUNDARY][NEWLINE]user: And how is the Annual Earnings Rate calculated?"}
{"id": "superseg_train_6365", "dialogue": "user: Hello, I would like to obtain information about paid employment...[NEWLINE]agent: In that case to be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for a \"gainful employment in a recognized occupation.[NEWLINE][BOUNDARY][NEWLINE]user: and how is the earnings data calculated?[NEWLINE]agent: Could you read what was described above?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: who calculates the annual rate of profit?[NEWLINE]agent: the numerator is the calculated annual loan payment amount, an estimate of the annual loan repayment amount based on the average educational debt of the cohort members. The denominator is the highest of the average or average income of the cohort obtained from the Social Security Administration SSA[NEWLINE]user: Can you tell me on what types of loan are calculated for disclosure purposes?[NEWLINE]agent: The Medium Private Loans, Medium Institutional Loans, and Medium Title IV Loans were calculated for disclosure purposes and are NOT the median used in the Redemption Rate or Debt-to-Income Ratio calculations.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information about Medium Private Loans and  Medium Institutional Loans, where can I have more information?[NEWLINE]agent: you can use Glossary of terms used in the D / E data spreadsheet...[NEWLINE]user: and where can i see my calculations?"}
{"id": "superseg_train_6366", "dialogue": "user: hello what paid employment information could you[NEWLINE]agent: To be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation. \" gainful employment in a recognized occupation.[NEWLINE]user: and what does this program require?[NEWLINE]agent: An educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation.\" gainful employment in a recognized occupation.[NEWLINE][BOUNDARY][NEWLINE]user: and what does SSA do?[NEWLINE]agent: The SSA calculates and returns to the United States Department of Education the mean and median annual earnings for a cohort of students who completed the GE program during a specific cohort period.[NEWLINE][BOUNDARY][NEWLINE]user: When did the new regulations go into effect?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_6367", "dialogue": "user: Why do I need gainful employment?[NEWLINE]agent: You need to be in an educational program that would lead to gainful employment in a recognized occupation or must lead to a degree at a non-profit or public institution to be eligible for funding under the Higher Education Act Title IV student assistance program.[NEWLINE][BOUNDARY][NEWLINE]user: What does the date of April 25, 2018 have to do with appeals?[NEWLINE]agent: As of April 25, 2018, no appeals that were review have been denied.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out about the Higher Education Law.. when did the new regulations go into effect?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: and do you know the reasons why assumptions cannot be made?[NEWLINE]user: no but i want to meet them"}
{"id": "superseg_train_6368", "dialogue": "user: Hi could you please tell me if a criminal conviction affects the eligibility for federal student aid?[NEWLINE]agent: Yes students with criminal convictions have limited eligibility for federal student aid. Before applying make sure you understand your status and don't assume you can't get aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if the conviction is drug related does this affect my ability to get aid?[NEWLINE]agent: Yes this can affect your eligibility. When you complete the FAFSA form you will be asked whether you had a drug conviction for an offense that occurred while you were receiving federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about federal student aid? Can you give me more information than what you just told me?[NEWLINE]agent: Sure, you may be eligible for certain federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can you let me know if my parents' immigration status affects my eligibility for help?[NEWLINE]agent: In this case it would not affect your help request for any reason.[NEWLINE]user: Perfect, and what else can you do for me?[NEWLINE]agent: These processes are free, you must search for information on these procedures.[NEWLINE][BOUNDARY][NEWLINE]user: Under what conditions would you not be eligible for federal aid?[NEWLINE]agent: It all depends on approval for you to be eligible.[NEWLINE]user: What if I only have a Notice of Approval to apply for permanent residence?[NEWLINE]agent: Then you are not eligible in that case.[NEWLINE][BOUNDARY][NEWLINE]user: Should I answer all the questions on the form?"}
{"id": "superseg_train_6369", "dialogue": "user: Is there any way that a student with a criminal conviction can get federal student aid?[NEWLINE]agent: All applicants are advised to ensure that they understand their status and not to assume that they won't receive financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What is an applicant has a drug conviction?[NEWLINE]agent: In this case, you are provided with a worksheet to help determine whether your conviction affects your eligibility or not[NEWLINE][BOUNDARY][NEWLINE]user: So what if I'm not an eligible non-citizen due to criminal or drug conviction. Can I still have a chance to get any type of financial aid to study in the U.S.?[NEWLINE]agent: Ask the college or career school you plan to attend whether they offer any aid for students like you.[NEWLINE][BOUNDARY][NEWLINE]user: In which case would that be possible?"}
{"id": "superseg_train_6370", "dialogue": "user: can I get school aid if I've done prison time and what do I need to do to find out more?[NEWLINE]agent: You have to understand your status and don't assume that you can't get aid because of a conviction.[NEWLINE][BOUNDARY][NEWLINE]user: well I'm on parole at the moment, so am I eligible for help?[NEWLINE]agent: You may be eligible for federal student aid. However, if you were convicted of a drug-related offense or if you are subject to an involuntary civil commitment for a sexual offense, your eligibility may be limited.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Eligibility Criteria? What am I supposed to do first? Is it necessary for me to display my GED or a diploma?[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development certificate?[NEWLINE]user: I have a GED[NEWLINE]agent: That GED shows you are qualified to obtain a college or career school education[NEWLINE]user: I also need to be registered for the draft, right?[NEWLINE]agent: Yes, you have to be registered with Selective Service[NEWLINE][BOUNDARY][NEWLINE]user: how do I register if I forgot about it?"}
{"id": "superseg_train_6371", "dialogue": "user: Hi could you please tell if I have a criminal conviction if this will limit my eligibility for federal student aid?[NEWLINE]agent: Yes it can but make sure you understand your status and don't just assume that you can't get aid, you might well be able to.[NEWLINE][BOUNDARY][NEWLINE]user: What sort of convictions might affect the aid that I can receive?[NEWLINE]agent: Other than drug convictions, convictions for a forcible or non forcible sexual offense which are subject to an involuntary civil commitment upon completion of a period of incarceration for that offense your aid might be affected.[NEWLINE]user: If I have been incarcerated for the said offense what aid can't I receive?[NEWLINE]agent: You will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: If I want to show that I'm qualified for the federal student aid, what proof do I need to get a college education?[NEWLINE]agent: Do you have your high school diploma or a GED certificate.[NEWLINE]user: Yes, I have my high school diploma to provide.[NEWLINE]agent: Then you are qualified to get a college education.[NEWLINE][BOUNDARY][NEWLINE]user: do I need to register with Selective Service?"}
{"id": "superseg_train_6372", "dialogue": "user: I want to learn more about students with a criminal status as it pertains to financial aid.[NEWLINE]agent: I can help you. It is important to understand your status and not assume you won't qualify. Do you know your status?[NEWLINE][BOUNDARY][NEWLINE]user: WIll I be asked about drug convictions that happened while receiving federal aid?[NEWLINE]agent: Yes you will.[NEWLINE]user: That's really cool. Make a lot of noise about inclusion. Say, for example, what are the ways to demonstrate that I'm eligible to pursue higher education?[NEWLINE]agent: Do you mean something like an ability test? Because you have the ability to benefit test. Is that what you're looking for?[NEWLINE]user: Yeah, correct, I think that should be the thing i need to know about.[NEWLINE]agent: Good. To be able for an ability to benefit test, which can be administered by a college, you had to be enrolled in college or career school prior July 1, 2012 or being currently enrolled in a eligible career pathway program.[NEWLINE]user: Did you say before July 1st, aren't you?[NEWLINE]agent: That's right. The deadline was July 1, 2012.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got that written down. Hey, talking again about criteria, could you tell me more examples?"}
{"id": "superseg_train_6373", "dialogue": "user: Hello. I have a minor criminal conviction on my record and wanted to find out if I can still get student aid with it.[NEWLINE]agent: Of course. Always make sure you understand your status, and don't assume you can't get aid.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, but you see, I was charged for the possession of drug and now I no longer get student aid. What can I do?[NEWLINE]agent: In that case you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: Where can I attain more information on the criteria for completing an approved drug rehabilitation program?[NEWLINE]agent: For more information on these criteria, speak to your school's financial aid office.[NEWLINE]user: And how do I show if I am qualified to get a higher education?[NEWLINE]agent: do you have a diploma or GED?[NEWLINE]user: no[NEWLINE]agent: Have you completed six credit hours or course work?[NEWLINE]user: yes[NEWLINE]agent: If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education[NEWLINE][BOUNDARY][NEWLINE]user: and should i register?"}
{"id": "superseg_train_6374", "dialogue": "user: My question concerns students that have a criminal conviction, do they have limited eligibility for federal student aid?[NEWLINE]agent: We would advise all applicant to make sure that they understand their own status and not to assume that they cannot access federal aid[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to get federal student aid if I'm on probation or parole?[NEWLINE]agent: Yes, it is possible[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. May I ask a follow-up question about Benefit Alternatives and where I could find more information?[NEWLINE]agent: For more information on these criteria, speak to your school's financial aid office.[NEWLINE]user: And how do I show if I am qualified to get a higher education?[NEWLINE]agent: do you have a diploma or GED?[NEWLINE]user: no[NEWLINE]agent: Have you completed six credit hours or course work?[NEWLINE]user: yes[NEWLINE]agent: If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education[NEWLINE][BOUNDARY][NEWLINE]user: and should i register?"}
{"id": "superseg_train_6375", "dialogue": "user: Tell me about students with criminal convictions and federal student aid[NEWLINE]agent: If you are a student with criminal convictions, make sure you understand your status, and don't assume you can't get aid[NEWLINE][BOUNDARY][NEWLINE]user: What if my eligibility for federal student aid has been suspended due to a drug conviction?[NEWLINE]agent: In that case, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program[NEWLINE]user: Something else about Ability-to-Benefit Alternatives. Where can I find out more information?[NEWLINE]agent: For more information on these criteria, speak to your school's financial aid office.[NEWLINE]user: And how do I show if I am qualified to get a higher education?[NEWLINE]agent: do you have a diploma or GED?[NEWLINE]user: no[NEWLINE]agent: Have you completed six credit hours or course work?[NEWLINE]user: yes[NEWLINE]agent: If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education[NEWLINE][BOUNDARY][NEWLINE]user: and should i register?"}
{"id": "superseg_train_6376", "dialogue": "user: Hello, can you give me information related to students with criminal convictions, can they ask for student help?[NEWLINE]agent: It is important to seek information related to the topic without taking a negative in advance.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to notify the financial aid office to apply to the program?[NEWLINE]agent: Exactly, it is essential for you to get whatever help you are eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?[NEWLINE]agent: You have to notify to apply for the help.[NEWLINE][BOUNDARY][NEWLINE]user: Could it affect my help if I have other convictions?[NEWLINE]agent: Of course, it all depends on crime.[NEWLINE]user: If it is a conviction for forced or non-forced sexual offense?[NEWLINE]agent: One of the scholarships that you cannot access is the Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what limited eligibility is?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have. Types of video. Is there an accessible wmv version for the video[NEWLINE]agent: Yes, you can access a wmv version.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6377", "dialogue": "user: Hello,. The other day i heard that you are using some virtual assistant. I would like to use it, could you guide me where to access for that?[NEWLINE]agent: Certainly, i can direct you. However, is just to inform you that Aidan, our virtual assistant, in right now on a beta phase and so, is only available for some selected users logged into their accounts.[NEWLINE]agent: Do you wanna know if you're one of those selected few?[NEWLINE]user: Yeah, i would be delighted to check that out. How can i be sure?[NEWLINE]agent: Well, first you must be logged in. Then, in your dashboard, you must look for an owl icon in the bottom right-hand corner. That will be Aidan's app. That would be visible on your desktop or mobile version.[NEWLINE]user: So, all i have to do is to check if that owl-like icon is there, isn't?[NEWLINE]agent: That's all you have to do and anything else.[NEWLINE][BOUNDARY][NEWLINE]user: All right, i'll have to log in then and see if that little owl is there. Umm, Aidan looks like any chat service, so my written exchanges with it, will be kept by the app?[NEWLINE]agent: Absolutely. In order to constantly improve Aidan performance, their quality assurance and maintain an accurate log of your request to us, Is necessary to keep a record of your conversations with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's very direct. I guess i will have to watch it over. See, you said that should be looking for an owl icon but, what if that little buddy isn't there?[NEWLINE]agent: If you don't see Aidan's owl-like icon, then don't be sad. Just check again in the near future and see if you have been selected by our expanding beta.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i really hope i'm one of the few. Now, something i should have had to ask something simple, What is Aidan's purpose?"}
{"id": "superseg_train_6378", "dialogue": "user: Greetings, I've been using your virtual assistant, Aidan, and have some doubts about it, could you help me?[NEWLINE]agent: Gladly. Is your doubt aimed to your conversation's privacy?[NEWLINE]user: Oh wow, that's exactly what i was going to ask..I was wondering if you keep record of my interactions with Aidan.[NEWLINE]agent: Well, yeah. We keep those kind of records, so we can use the date in order to improve Aidan's performance, aside from quality assurance and identify new skills for Aidan to learn.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, right. I understand. Look, about any possible intrusion into my Aidan account, is that possible?[NEWLINE]agent: Is not, if you take the proper countermeasures, like having a good and strong password, not to mention that would be healthy to clear all your data after you are done chatting with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: I also want to ask, as I prepare for college, can I review and understand the financial aid that I am going to apply for? Do you have any place where I can get information?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6379", "dialogue": "user: How do I find Aidan, the FSA Virtual Assistant?[NEWLINE]agent: Aidan is only currently available to a pilot group of users when they are logged in to their accounts[NEWLINE]agent: Would you like to find out if you are one of those users?[NEWLINE]user: No, not at the moment, thanks[NEWLINE]agent: Have you found the Aidan icon or can you view it when you are logged in?[NEWLINE]user: Yes, I can see that icon[NEWLINE]agent: If you don't have access to Aidan, the advice is to check back in the future as this new service is rolled out to a wider audience[NEWLINE][BOUNDARY][NEWLINE]user: Is the Aidan service private and secure?[NEWLINE]agent: Yes, it is a secure service, all data in relation to your interactions are stored and never shared with third parties. More information can be found by reviewing our policy[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out if I am one of the users that has access to the Aidan service?[NEWLINE]agent: You need to log into your account and look for the Aidan owl icon in the bottom right-hand corner of any page on the site, either on your desktop or your mobile device[NEWLINE][BOUNDARY][NEWLINE]user: Can anyone else use my Aidan service if they are using my computer or phone?"}
{"id": "superseg_train_6380", "dialogue": "user: Hi, how is it going?. I heard you're using some AI program now to interact wit h users, could you tell me more?[NEWLINE]agent: Greetings, Its a pleasure to have you here with us. You are talking about Aidan, our virtual assistant which can answer questions about certain topics, like federal student aid. It uses AI to answer the questions.[NEWLINE][BOUNDARY][NEWLINE]user: That's pretty impressive. And what can Aidan do for me, by the way?[NEWLINE][BOUNDARY][NEWLINE]agent: Well it certainly can assist with a wide variety of topics. For example, Do you want to use Aidan for financial question?[NEWLINE]user: Yeah, in fact, i would like it.[NEWLINE]agent: That's excellent. Aidan can help you to answer most of your financial doubts, so you have a clear path before you.[NEWLINE]agent: That works with you?[NEWLINE]user: Yeah, thanks. Hope it has good advice for me.[NEWLINE]agent: No problem, it will have a word for you, always.[NEWLINE][BOUNDARY][NEWLINE]user: What other things can Aidan do? It can help with location on people or business related to my loan?[NEWLINE]agent: Sure thing. Just use Aidan and type some query like \"Who's my servicer?\"[NEWLINE]user: Oh, just like that? I only type requesting where is my services and that's it?"}
{"id": "superseg_train_6381", "dialogue": "user: I need to know where I can find Aidan.[NEWLINE]agent: At this time, Aidan beta version is only available to a pilot group of users while they are logged into their accounts.[NEWLINE]agent: Do you know if you belong in this group of users?[NEWLINE]user: No, I'm not sure.[NEWLINE]agent: Do you see the Aidan icon on your account?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Great. Aidan is available to you. In the future, Aidan's services will be available to a wider audience.[NEWLINE][BOUNDARY][NEWLINE]user: How does Aidan work?[NEWLINE]agent: Aidan acts as a virtual assitant who can answer questions related to federal student aid. It uses advanced technology, AI, and natural language processing to answer common questions.[NEWLINE][BOUNDARY][NEWLINE]user: How do I access Aidan?[NEWLINE]agent: Log into your account and look for the Aidan owl icon in the bottom right hand corner.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is my private information when using Aidan?"}
{"id": "superseg_train_6382", "dialogue": "user: I have questions about using Aidan.[NEWLINE]agent: I can help you with that. Aidan is a virtual assistant that can answer common questions about federal student aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the different tasks that Aidan provides?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How secure is using Aidan?[NEWLINE]agent: Very secure. The Federal Student Aid handles and stores your data taken from interactions with Aidan.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on how financial aid works so I will better understand what to prepare for college?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6383", "dialogue": "user: II need assistance with using Aidan.[NEWLINE]agent: I can help you with that. Aidan is a virtual assistant that is capable of answering common questions about federal student aid.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what tasks that Aidan can assist you with?[NEWLINE]user: No. I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: How does Aidan work?[NEWLINE]agent: Aidan uses advanced technology, AI, and natural language processing to answer common Federal Student Aid questions.[NEWLINE][BOUNDARY][NEWLINE]user: You could also be a student government representative or the editor of the college newspaper or yearbook; you could be an older student; your family's main wage earner is unemployed; or you or a family member works at the school. What are some options for saving money on tuition?[NEWLINE]agent: Are you the child of an alumnus or alumna?[NEWLINE]user: no[NEWLINE]agent: Will you have more than one family member enrolled at the school?[NEWLINE]user: yes, my sister goes to the school[NEWLINE]agent: You can check with the school to see if they offer a discount on tuition.[NEWLINE]user: anything else to help lower the cost?"}
{"id": "superseg_train_6384", "dialogue": "user: Where can I find the FSA Virtual Assistant Aidan?[NEWLINE]agent: The Aidan service is currently only available to a group of pilot users[NEWLINE]agent: Do you know how to find out if you are a member of that pilot group?[NEWLINE]user: Yes, I have checked[NEWLINE]agent: Just to confirm it to you, when you log into your account, look for the Aidan owl icon on the bottom right-hand corner of any page on the site, on either your desktop or mobile device[NEWLINE]user: What is I don't see this icon on any page of my account?[NEWLINE]agent: In that case, you are advised to check back in the near future as this service is rolled out to new users regularly[NEWLINE][BOUNDARY][NEWLINE]user: How do I find pages on the website quickly?[NEWLINE]agent: The quickest way is to type \"Where is\"[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me again, what devices will I be able to view the Aidan service on?[NEWLINE]agent: You can view Aidan on either your desktop or any mobile device that you have[NEWLINE][BOUNDARY][NEWLINE]user: Does the Aidan service record conversations with its users?"}
{"id": "superseg_train_6385", "dialogue": "user: What happens after I submit my FAFSA form?[NEWLINE]agent: You receive a Student Aid Report, which is a summary of the information that you gave in the application. You should review this and ensure that it is correct and completed in full[NEWLINE]user: What is my Student Aid Report (SAR)?[NEWLINE]agent: This report gives information about your eligibility for student aid. It also goves answers to any FAFSA questions that you may have[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do I have to do with my SAR?[NEWLINE]agent: Have you received your SAR after submitting your application?[NEWLINE]user: Yes, I just recently received this report[NEWLINE]agent: You need to review this carefully and ensure that it is correct and complete. The school that is listed on the FAFSA form will decide your eligibility for federal and possibly non federal financial aid[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me on who I can contact if I want to update informations on my FAFSA form? In case the number of my family members increases due to a change in my marital status?[NEWLINE]agent: in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake in what you reported on the FAFSA?"}
{"id": "superseg_train_6386", "dialogue": "user: I have a few questions about FAFSA and the Student Aid Report.[NEWLINE]agent: I can help you with that. Your Student Aid report summarizes the information in your FAFSA form, so be sure to check that your information is both correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What if my information is incorrect on my SAR?[NEWLINE]agent: There will be a space on your SAR where you can write in any corrections.[NEWLINE][BOUNDARY][NEWLINE]user: If the number of family members changes as a result of a change in my marital status, what should I do?[NEWLINE]agent: in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake in what you reported on the FAFSA?"}
{"id": "superseg_train_6387", "dialogue": "user: I have some questions about Student Aid Reports.[NEWLINE]agent: The Student Aid Report summarizes your FAFSA form, so it's very important that your information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What will be on my SAR report once I complete my FAFSA form?[NEWLINE]agent: Once you complete your application, you will see an Expected Family Contribution(EFC) displayed in the upper right hand corner of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: How will I receive my SAR?[NEWLINE]agent: You will receive your SAR on paper. If you included an email in your application, you can also receive an online copy.[NEWLINE]agent: Did you provide an email?[NEWLINE]user: No, I don't think I did.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a mistake on my FAFSA form?[NEWLINE]agent: Once you correct the mistake and correction has been processed, you will get a copy of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, about making corrections, if I made a mistake in the FAFSA information, what can I do?"}
{"id": "superseg_train_6388", "dialogue": "user: What do I do with my FAFSA student aid report?[NEWLINE]agent: You should review your Student Aid Report to make sure everything is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if there is a mistake on my SAR?[NEWLINE]agent: Did you review your SAR and find a mistake?[NEWLINE]user: No, I did not find any mistakes on my Student Aid Report.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I find the SAR Data Release Number?[NEWLINE]agent: The DRN appears on the first page in the upper right corner of the paper SAR and it is below the EFC on the electronic SAR.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Student Aid Report,  what is need-based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your college or career school first determine if you have a financial need using this simple formula:[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another query about SAR Data Release Number. What exactly is on the SAR list?[NEWLINE]agent: The SAR lists your FAFSA info and provides space for any corrections you need to make and you will receive a paper SAR if you file a paper FAFSA and do not provide an email address.[NEWLINE][BOUNDARY][NEWLINE]user: That is helpful information.  Do you know if I can modify my FAFSA application details after submitting it?"}
{"id": "superseg_train_6389", "dialogue": "user: I need help with understanding Student Aid Reports.[NEWLINE]agent: I'll assist you with that. A Student Aid Report summarizes your FAFSA form, so it's very important to make sure your information is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: What if there is a mistake on my Student Loan Report?[NEWLINE]agent: Have you already received your SAR and found a mistake?[NEWLINE]user: No, I haven't received it yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to do anything if all my information is correct?[NEWLINE]agent: No, but you should keep your SAR for your records.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based assistance, and how does my school determine the amount I will receive? What is the most straightforward way you could describe it to me?[NEWLINE]agent: Need-based aid is calculated by taking the Cost of Attendance COA  and the Expected Family Contribution EFC and finding your Financial Need[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if where I can get an updated copy of my SAR if I discover an error that needs to be corrected?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID and request to have a copy mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know how to fix or upgrade your FAFSA submission, as well as what types of changes I can make to my FAFSA form after it has been processed? And I'll be able to email you if my condition changes?"}
{"id": "superseg_train_6390", "dialogue": "user: I need help with my Student Aid Report.[NEWLINE]agent: Your Student Aid Report(SAR) is a summary of your FAFSA form, so it's highly important that you make sure your information is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: Why does the FAFSA form ask for my email?[NEWLINE]agent: By providing your email on your FAFSA form, you get access to an online copy of your SAR.[NEWLINE]user: What if I don't provide my email?[NEWLINE]agent: You will receive a paper copy of you SAR.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about the parent PLUS loan. If it differs, I can simply do it for the school?[NEWLINE]agent: The school's financial aid office can help you request a parent PLUS loan[NEWLINE][BOUNDARY][NEWLINE]user: what can help me get a loan if I have bad credit?[NEWLINE]agent: One thing you can do is get an endorser who does not have an adverse credit history. An endorser is someone who agrees to repay the parent PLUS loan if you do not repay it.[NEWLINE][BOUNDARY][NEWLINE]user: do we do the application online or go to the school?"}
{"id": "superseg_train_6391", "dialogue": "user: Can you explain to me what the Student Aid Report is?[NEWLINE]agent: It is a review of your FAFSA information to make sure it is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use my email to get a SAR from FAFSA?[NEWLINE]agent: Yes, you will receive an email if you provide a valid email address with instructions on how to access an online copy of your SAR.[NEWLINE][BOUNDARY][NEWLINE]user: What information does my SAR contain if my application is complete?[NEWLINE]agent: If you application is complete, your SAR will have an Expected family Contribution will display in the upper-right hand corner.[NEWLINE]user: If my application is incomplete what will my SAR report show?[NEWLINE]agent: If incomplete your SAR report will not show the EFC but will tell you what you need to do to resolve issues.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if the number of family members changes, as a result of a change in my marital status?[NEWLINE]agent: in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake in what you reported on the FAFSA?"}
{"id": "superseg_train_6392", "dialogue": "user: what's next after I send the FAFSA application?[NEWLINE]agent: You'll get a Student Aid Report and you will need to review it to make sure it is correct and complete.[NEWLINE][BOUNDARY][NEWLINE]user: what else happens when the report is ready?[NEWLINE]agent: The school you listed on your FAFSA form will use your information to determine your eligibility for federal and possibly nonfederal financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to update my FAFSA form if the number of family members changes as a result of a change in my marital status?[NEWLINE]agent: in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form[NEWLINE][BOUNDARY][NEWLINE]user: What if you made a mistake in what you reported on the FAFSA?"}
{"id": "superseg_train_6393", "dialogue": "user: I need information about financial aid options available to me.[NEWLINE]agent: I can help you with that. Financial aid can help you pay for your college expenses.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information about how work-study jobs work?[NEWLINE]agent: This information can be found on our website.[NEWLINE][BOUNDARY][NEWLINE]user: What about scholarships?[NEWLINE]agent: Unlike financial aid, scholarships provide free money for college expenses. Scholarships are usually given to students based on their academic merits.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please clarify to me the interest rate for Direct PLUS Loans?[NEWLINE]agent: for loans disbursed on or after July 1, 2019, the interest rate is 7.08% which is a fixed interest rate for the life of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me where can I get info about the parent PLUS loans I've received?[NEWLINE]agent: You can visit My Aid to get information about all the federal student loans and other financial aid you've received.[NEWLINE][BOUNDARY][NEWLINE]user: What should I be aware of after receiving a parent PLUS loan?"}
{"id": "superseg_train_6394", "dialogue": "user: What is a loan for college?[NEWLINE]agent: We have a link you can follow.[NEWLINE]agent: do you need to know what to do when you receive a student loan?[NEWLINE]user: Yes, I would like to know what to do about receiving a student loan.[NEWLINE]agent: With a student loan you are borrowing money to attend a college and you will have to repay the loan plus the accrued interest.[NEWLINE]user: Okay. Now, about scholarship. do scholarships mess with my financial aid?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can\u2019t be more than the cost of attendance at your school.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me exactly what financial aid really is?[NEWLINE]agent: Financial Aid is money that helps you pay for college and they include grants, work-study, loans, and scholarships to help make attending college affordable.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering if is it necessary to take federal student loans to pay for my education?[NEWLINE]agent: Don't be afraid to take out federal student loans, but you should be smart about it.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding federal student aid video aid, is there a way to access a wmv format for the FSA video?[NEWLINE]agent: Yes, you can access a wmv version.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more infor aboutS c h l.Btw, for XXXX. Where do scholarships come from?[NEWLINE]agent: Many nonprofit and private organizations offer scholarships to help students pay for college and it is free money which can be based on academic merit, talent, or a particular area of study.[NEWLINE][BOUNDARY][NEWLINE]user: Is it important to know about my repayment options?"}
{"id": "superseg_train_6395", "dialogue": "user: Hi, good afternoon. I've been searching for info about the many types of money aid. I heard about loans, could you elaborate a little for me?[NEWLINE]agent: Sure. A loan is a borrow of money to attend a college or career school. You should repay that money as well as its interest that accrues.[NEWLINE]agent: Have you received any student loan?[NEWLINE]user: No, i haven't receive any. That's why i'm asking about them, because i was told to consider some.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Not to worry, right now i'm just curious. Anyway, i always can get a job, isn't? Like part-time or something?[NEWLINE]agent: In fact, you can do that. You have the Federal Work-Study Program available to you, so you can earn money in order to pay for school through a part-time job.[NEWLINE][BOUNDARY][NEWLINE]user: OK. Now, about Federal Work-Study Program. Can you tell me what is the Grant Eligibility?[NEWLINE]agent: This case applies are granted only to students with financial needs.[NEWLINE]agent: Now I ask you if you are interested in our grants.[NEWLINE]user: What are the grant plans?[NEWLINE]agent: Do you want to apply for another type of financial aid?[NEWLINE][BOUNDARY][NEWLINE]user: I wonder if the grant can be repaid?"}
{"id": "superseg_train_6396", "dialogue": "user: What are the types of financial aid available?[NEWLINE]agent: Financial aid is money to help pay for college such as grants, work-study, loans, and scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: What are work-study jobs?[NEWLINE]agent: You can look at the share link which talks about the federal work-study program and it allows you to earn money to pay for school by working part time.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about financial aid, when do we start paying back the loan?[NEWLINE]agent: Have you graduated from college?[NEWLINE]user: no, not even started yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to get my loan?[NEWLINE]agent: Are you planning on getting federal student loans with your financial aid?"}
{"id": "superseg_train_6397", "dialogue": "user: I'd like to know what a student loan entails for me.[NEWLINE]agent: Click on the following link for information on his point [38] share link[NEWLINE]agent: Will you be receiving a student loan in the future?[NEWLINE]user: Yes I'm currently applying.[NEWLINE]agent: In that case a student loan means that you are borrowing money to attend a college or career school. You must repay the loan as well as interest that accrues on it.[NEWLINE][BOUNDARY][NEWLINE]user: I am doubting whether to ask for the loan for a national or an international university but. Can I find out what pass rates are in International Medical Schools?[NEWLINE]agent: Yes, International Medical Schools have things like pass rates on US Medical Licensing Exams, student loan debt, and completion rates.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I'd like to ask you regarding the repayment options. Can you tell me in detail on how can I successfully repay my loan?[NEWLINE]agent: Yes and t is important to understand your repayment options so you can successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have questions about my student loans or require assistance?[NEWLINE]agent: Your loan servicer would have to help you.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I really need to find out who is issuing the loan? I do not like to interact with someone who does not trust me[NEWLINE]agent: It might come from the U.S. Federal Government, your State Government or your College or Career School.[NEWLINE][BOUNDARY][NEWLINE]user: And what's the difference between a loan and a grant?[NEWLINE]agent: A grant is a form of financial aid that doesn't have to be repaid unless, for example, you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: Are there private scholarships that I can apply for?"}
{"id": "superseg_train_6398", "dialogue": "user: Hello, I would like to have more information about Student Loans[NEWLINE]agent: of course I will share a link for you to have more information[NEWLINE]agent: have you received a student loan?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what information is there to know the federal subsidies?[NEWLINE]agent: Watch this video to learn about federal grants, loans and work: studying jobs and how they can help you finance your education. Subtitles available in English and Spanish; just start the video and click on the CC symbol at the bottom.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more infor about student status. do we get paid by the hour or a certain amount[NEWLINE]agent: That depends partly on whether you are an undergraduate or graduate student.[NEWLINE]agent: Are you an undergraduate student?[NEWLINE]user: no[NEWLINE]agent: Are you a graduate or professional student?[NEWLINE]user: I'm a grad student[NEWLINE]agent: You will be paid by the hour or by salary depending on the work you will be doing.[NEWLINE][BOUNDARY][NEWLINE]user: who runs the work study service?"}
{"id": "superseg_train_6399", "dialogue": "user: What types of financial aid is available to students?[NEWLINE]agent: Financial aid is money such as grants, work-study, loans, and scholarships that help make college affordable.[NEWLINE][BOUNDARY][NEWLINE]user: What sources does financial aid come from for college?[NEWLINE]agent: Financial aid is available from federal, state, school, and private sources to help pay for college.[NEWLINE][BOUNDARY][NEWLINE]agent: did you watch the Federal Student Aid video?[NEWLINE]user: Yes, I watched the types of Federal Student Aid video.[NEWLINE]agent: I am glad that you got to check out the video to learn about federal grants, loans, and work-study jobs and how they help pay for your education.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for my parents to apply for a Direct Loan to help me pay for my college education?[NEWLINE]agent: Yes, these are known as Federal parent loans and are Direct PLUS Loans aimed at parents[NEWLINE][BOUNDARY][NEWLINE]user: I need to inquire about the various financial aid options available. Can I receive assistance from my state government?[NEWLINE]agent: yes, you could get aid from your state government.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any health care benefit applicable to me if I am in a new insurance plan?"}
{"id": "superseg_train_6400", "dialogue": "user: I have questions about financial aid and student loans.[NEWLINE]agent: I will be happy to assist you with this.[NEWLINE]agent: Will you be taking out a student loan?[NEWLINE]user: I haven't decided yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are some types of financial aid?[NEWLINE]agent: There are several types of financial aid, including grants, scholarships, work-study, and loans.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I believe I've grasped the definition. Let's say I've made up my mind and decided to attend an international school. What are you able to do for me?[NEWLINE]agent: Well, we can lend you a hand finding out which international schools get a part in federal student aid programs and then, guide you through the corresponding process of getting that federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds very good, thanks. Say, if i'm able to get that aid, what amount are we talking about?[NEWLINE]agent: That would depend on the type of aid, but for both Direct Subsidized or Unsubsidized Loans, The amount you could receive goes from $5,500 to $20,500 range.[NEWLINE]agent: In fact, Are you aware that amount could be affected by many factors?"}
{"id": "superseg_train_6401", "dialogue": "user: I'm a high school senior who will be attending college in the fall. I need some information about student loans.[NEWLINE]agent: I can help you with that.[NEWLINE]agent: Will you be taking out a student loan?[NEWLINE]user: I'm not sure yet. I need more information first.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are some different types of federal grants?[NEWLINE]agent: There are several federal grants that may be available to you, including Pell Grants, FSEOG, TEACH Grants, and Iraq and Afghanistan Service Grants.[NEWLINE][BOUNDARY][NEWLINE]user: I like it. Returning to my original question. Should I contact my college or the Federal Student Aid Feedback Center if I believe I am not receiving the correct amount of federal aid?[NEWLINE]agent: You should try to resolve the problem with your college first.[NEWLINE][BOUNDARY][NEWLINE]user: Who can access the military aid for college school?[NEWLINE]agent: This aid is intended for veterans, future military personnel, active-duty personnel, or anybody related to veterans or active-duty personnel.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about the grant funds. What if I'm not eligible for the Federal Pell Grants?"}
{"id": "superseg_train_6402", "dialogue": "user: II'm going to be co-signing a federal aid loan for my wife and I need some more information about how it works.[NEWLINE]agent: I can help you with that. A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.[NEWLINE]agent: Are you aware of your obligations to repay as the co-signer?[NEWLINE]user: No. I'm not sure how it works.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Does it matter that the Income-Driven Repayment Plan Request was done as part of a Direct Consolidation Loan Application?[NEWLINE]agent: No. Your wife will just have to click on \"Direct Consolidations Loan Applications\" under \"My Loan Documents\" to find the co-sign code, you will need.[NEWLINE][BOUNDARY][NEWLINE]user: What information is provided by exit counseling?[NEWLINE]agent: Exit counseling gives important information that helps you prepare to repay your federal student loan.[NEWLINE]user: How do I complete exit counseling online?[NEWLINE]agent: You would look under Complete Exit Counseling and then log in to start.[NEWLINE]user: What if I leave school do I need exit counseling?"}
{"id": "superseg_train_6403", "dialogue": "user: Can you explain what a co-signer is?[NEWLINE]agent: Yes, with the income-driven repayment plan the co-signer is the spouse of the applicant.[NEWLINE]agent: Do you know that the co-signer is not obligated to repay the loan by signing a borrowers IDR application?[NEWLINE]user: Yes, I understand that I am not obligated to pay back the loan as a co-signer on the borrower's IDR application.[NEWLINE]user: What about the reference number/co-sign code?[NEWLINE]agent: The IDR applicant should have given you the reference number/co-sign code.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with Counseling Type? And what about financial awareness counseling?[NEWLINE]agent: Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if PLUS credit counseling is completed voluntarily?[NEWLINE]agent: If PLUS Credit Counseling is completed voluntarily and you are determined to have an adverse credit history by the U.S. Department of Education within 30 days of PLUS Credit Counseling completion,\u00a0your PLUS Credit Counseling requirement will be considered to be fulfilled.[NEWLINE][BOUNDARY][NEWLINE]user: Well, what can you tell me about exit counseling?"}
{"id": "superseg_train_6404", "dialogue": "user: Can you explain what a co-signer is for an Income-Driven Repayment Plan application?[NEWLINE]agent: A co-signer for an Income-Driver Repayment plan request is the spouse of the applicant.[NEWLINE]agent: Did they explain to you that you are not obligated as a spouse to repay the loan by co-signing?[NEWLINE]user: Yes, that was explained to me.[NEWLINE]user: What if the applicant completed an IDR plan request that was not part of a Direct Consolidation Loan Application?[NEWLINE]agent: He or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to find and provide you with the required Reference Number.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, if I have received a PLUS loan, should I do exit counseling every time I fall below half-time enrollment, graduate, or drop out of school?[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling each time you drop below half-time enrollment, graduate, or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: how much time does this take up?[NEWLINE]agent: You must complete the process in a single session that lasts around 20-30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to bring with me?"}
{"id": "superseg_train_6405", "dialogue": "user: who is the co-signer on a repayment plan?[NEWLINE]agent: The co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.[NEWLINE]agent: Did you want to know about your obligation to repay the loan?[NEWLINE]user: yes[NEWLINE]user: where do we sign in?[NEWLINE]agent:  Co-sign Income - Driven Repayment IDR Plan Request[NEWLINE][BOUNDARY][NEWLINE]user: About PLUS Credit Counseling, can you please tell me what it is?[NEWLINE]agent: This is important if you have been informed by the US Department of Education that you have an adverse credit history.[NEWLINE][BOUNDARY][NEWLINE]user: Is admission advice recommended before asking for help?[NEWLINE]agent: Exactly, it is important for your first subsidized direct loan, or unsubsidized direct loan as a college student.[NEWLINE][BOUNDARY][NEWLINE]user: When can you ask for advice?"}
{"id": "superseg_train_6406", "dialogue": "user: hello i would like to get information about What is a co-debtor?[NEWLINE]agent: A co-signer is the spouse of an applicant who initiated an Income-Based Payment Plan Application.[NEWLINE]agent: are you a co-signer?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: and who should give me the joint signature code?[NEWLINE]agent: The IDR applicant should have provided you with a joint signature code / reference number.[NEWLINE]user: Do you still have knowledge of the Direct PLUS Loan? Is it true that making a request for this type of loan is all there is to it?[NEWLINE]agent: Before you can receive the loan you need to complete a direct plus loan master promissory note, which will explain everything of the terms and conditions of this program.[NEWLINE]user: What happens if I have have a security freeze?[NEWLINE]agent: In that case, you'll need to remove the freeze at each credit bureau before you can continue.[NEWLINE]user: I see this is on the application you mentioned before?"}
{"id": "superseg_train_6407", "dialogue": "user: I'm looking for information as to what constitutes a co-signer in relation to a spouse's income-driven repayment plan application form within the FSA,  can you help me with this?[NEWLINE]agent: A co-signer is defined as being the spouse of an applicant who initiated an Income-Driven Repayment Plan Request[NEWLINE]agent: Have you a concern or worry about being a co-signer on an application?[NEWLINE]user: Yes, I'm concerned that I may be obligated to repay the loan by signing this application[NEWLINE]user: What can I do if I do not have a Reference Number /Co-sign Code for the particular application?[NEWLINE]agent: You should contact the IDR applicant, who should have received an email containing the Reference Number/Co-sign Code. The IDR applicant can also access this information by logging into StudentAid.gov and clicking on the relevant link[NEWLINE][BOUNDARY][NEWLINE]user: What exactly do I need to complete my role as a co-signer within the FSA?[NEWLINE]agent: Initially, you will need to be logged in with your own personal FSA ID in order to co-sign the applicant's IDR request[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the appeal of a demonstration of credit decision, do I have to present the information I have even if it may be the cause of the bad credit?[NEWLINE]agent: Yes, you need to provide, the information you have.[NEWLINE][BOUNDARY][NEWLINE]user: This proof how needs to be made?"}
{"id": "superseg_train_6408", "dialogue": "user: I want to get a better understanding on co-signing for an IDR[NEWLINE]agent: A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request[NEWLINE]agent: Are you a co-signer on an IDR plan?[NEWLINE]user: no, but I might be[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what will I need if I'm ready to co-sign?[NEWLINE]agent: If the IDR applicant completed an Income-Driven Repayment Plan Request that was not part of a Direct Consolidation Loan Application, he or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to locate and provide you with the Reference Number you need.[NEWLINE][BOUNDARY][NEWLINE]user: One more question, what if I'm completing entrance counseling to borrow a loan as an undergraduate student?[NEWLINE]agent: Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. And how long is this supposed to take?[NEWLINE]agent: The entire counseling process must be completed in a single session. Most people complete counseling in 20 - 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: I see, where can I find more information about that?"}
{"id": "superseg_train_6409", "dialogue": "user: What exactly is a co-signer or an income-driven repayment plan application?[NEWLINE]agent: A co-signer happens to be a spouse of an applicant who asks for the income-driven repayment plan request.[NEWLINE]agent: Do you know you are not responsible to repay the loan by sigining a borrowers IDR application as a co-signer.[NEWLINE]user: Yes, I have read that I am not responsible to pay back the loan as a co-signer on my spouses IDR.[NEWLINE]user: What if I do not have a reference number to co-sign?[NEWLINE]agent: Ask your spouse because they were sent an email containing the reference number or they can access the reference number by logging into StudentAid.gov.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn more about the TEACH Grant. Could you explain what a TEACH Grant is?[NEWLINE]agent: It's a program that provides funds to students who are completing or who plan to complete coursework that is required to begin a career in teaching, and agree to teach full time for at least four years at an elementary school, secondary school  or educational service agency that serves students from low-income families and to meet other requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this program?[NEWLINE]agent: Students who are receiving a TEACH Grant  and who have completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: ow long will it take  the ATS process?"}
{"id": "superseg_train_6410", "dialogue": "user: Yes I'd like information. What types of aid is available at the federal level?[NEWLINE]agent: We have that information.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn more about grants?[NEWLINE]user: Sure, that's a good place to start.[NEWLINE]agent: Grants are a type of financial aid that is typically based on need and usually doesn't have to be repaid.[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regarding grants. How do i register if i forgot about it?[NEWLINE]agent: You can call Selective Service toll-free at 1-888-655-1825 for general information about registering, or register online at sss.gov or while completing the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please assist me on where can I see the details on what kind of financial aid I would be qualified for?[NEWLINE]agent: You can estimate what aid you may be eligible for when you check out our FAFSA4caster tool.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about federal student aid. Is this something I have to do every year, not just the first year when I apply?[NEWLINE]agent: Yes, you have to meet basic eligibility criteria throughout the time you are receiving aid[NEWLINE][BOUNDARY][NEWLINE]user: Now about the situations that could affect my eligibility for aid, what if I am a student whose father died as a supervisor in Iraq or Afghanistan?[NEWLINE]agent: The specific situation of having a parent killed in Iraq or Afghanistan could affect your eligibility for aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find details about the specifics of Federal Student Aid here?[NEWLINE]agent: With our service here you can explore how financial aid works, learn about the types of aid, and find out if you're eligible or not.[NEWLINE][BOUNDARY][NEWLINE]user: And is it possible to know more or less how much I can get?"}
{"id": "superseg_train_6411", "dialogue": "user: Could you let me know what type of Federal Student Aid is available?[NEWLINE]agent: Yes click on point [9] to learn more.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about available grants?[NEWLINE]user: Yes sure.[NEWLINE]agent: A student grant is different from a loan as it's typically based on need and doesn't have to be repaid.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. One more thing about the grant.  How can I tell if I have to pay back a grant?[NEWLINE]agent: Your school is responsible for notifying you, if you need to repay part your grant. You will then have 45 days to repay the grant or enter into a repayment arrangement.[NEWLINE][BOUNDARY][NEWLINE]user: ok now about help. Does it matter if I'm not from the United States?[NEWLINE]agent: We have information about how being a Non-U.S. citizen might impact your eligibilty.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out  about  Basic Eligibility Criteria, do I need to register with selective service?[NEWLINE]agent: Yes, you need to be registered with Selective Service[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. I'd like to ask you another question. Can you tell me how much you think I'll get?[NEWLINE]agent: Yes we have a tool which helps you Estimate Your Aid.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be allowed to work when I'm studying as well?[NEWLINE]agent: Yes there are Work-Study Jobs that provide a way to earn money to help you pay for school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there interest on Federal Student Aid loans?"}
{"id": "superseg_train_6412", "dialogue": "user: How can you help me understand financial aid?[NEWLINE]agent: Are you preparing for college or career school?[NEWLINE]user: No, not quite yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there a way to estimate my AID?[NEWLINE]agent: Yes, there are ways to estimate your AID.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? Regarding how will I be paid? What do work study programs help with?[NEWLINE]agent: You use the money to pay for your education-related charges such as tuition, fees, and room and board.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the school loans that I can receive? what could you tell me about them?[NEWLINE]agent: A loan is money you would borrow to pay for college and you must repay the loan and interest that accrues.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about federal student loans for college, how much money can I borrow on these loans?[NEWLINE]agent: It depends on whether you are an undergraduate student, a graduate or professional student, or a parent.[NEWLINE][BOUNDARY][NEWLINE]user: Can you help me on what resources can I use to find out more information on how financial aid works?[NEWLINE]agent: You can explore how financial aid works, learn about the types of aid, and find out if you are eligible and estimate what aid you might get at FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: What is a grant?"}
{"id": "superseg_train_6413", "dialogue": "user: You may help me with financial aid for school[NEWLINE]agent: Are you preparing for college or career school?[NEWLINE]user: no, but I will be soon[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what can you tell me about aid?[NEWLINE]agent: We can help you explore how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for when you check out FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. to learn about the types of help. What is my work-study award based on?[NEWLINE]agent: It is based on when you apply and your level of financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Something else I want to ask about the Federal Student Aid, are there different kinds of help?[NEWLINE]agent: Yes, financial aid to pay for college is available from a variety of sources. Student aid includes grants, scholarships, work-study jobs, and loans.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm whether the school is the one who provides our student loans?[NEWLINE]agent: Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE][BOUNDARY][NEWLINE]user: one can ask where these loans come from or is it confidential?. What are the grants?[NEWLINE]agent: Grants are financial aid that is typically based on need and doesn't typically have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: and work study jobs?"}
{"id": "superseg_train_6414", "dialogue": "user: hello could you help me understand financial aid[NEWLINE]agent: Are you currently preparing for college or vocational school?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And where can you see if I am eligible for the aid?[NEWLINE]agent: You can estimate what help you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about the jobs available on or off campus. What if I go to a for-profit school, such as a private one?[NEWLINE]agent: In that case there may be further restrictions on the types of jobs you can be assigned.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about the financial aid. What should I do now, according to your advice?[NEWLINE]agent: it is important that you estimate your help[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Now, what about federal student aid? Is it necessary?[NEWLINE]agent: yes You must make satisfactory academic progress to continue receiving federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that circumstances will affect your eligibility for assistance?[NEWLINE]agent: Military family members can enter situations that could affect your eligibility for help[NEWLINE][BOUNDARY][NEWLINE]user: and what are the subsidies for?"}
{"id": "superseg_train_6415", "dialogue": "user: Hello, I would like to know who can receive financial aid[NEWLINE]agent: of course we are here to give you More information[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what situations could affect your eligibility for help?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I estimate the aid I can access?[NEWLINE]agent: Use FAFSA4caster to get an early estimate of your eligibility for federal student aid.[NEWLINE]user: I also want to about the repayment. And would you recommend that I pay the student loans?[NEWLINE]agent: As you prepare to graduate, prepare to pay off your student loans. Good news! Federal student loan borrowers have a six-month grace period before payments begin.[NEWLINE][BOUNDARY][NEWLINE]user: and how to determine if I am eligible for help?[NEWLINE]agent: Your college uses your FAFSA data to determine your eligibility for federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: and how do i keep that help?"}
{"id": "superseg_train_6416", "dialogue": "user: I need student aid help[NEWLINE]agent: Are you preparing for college?[NEWLINE]user: not really, I'm prepared but still have a few questions[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can you help me with financial aid?[NEWLINE]agent: Yes,we can help you see how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for by using FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: If I have any more questions you can't answer who do I talk to?[NEWLINE]agent: You should ask your financial aid office those questions.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know the types of help? What can you tell me about grants?[NEWLINE]agent: Grants are financial aid that's typically based on need and doesn't typically have to be repaid[NEWLINE]user: Will someone who has previously attended school can benefit\u00a0from the ability\u00a0to benefit alternatives?[NEWLINE]agent: It can help you if you were enrolled in college or career school prior to July 1, 2012[NEWLINE][BOUNDARY][NEWLINE]user: do you know about federal student aid programs? how can i get help?[NEWLINE]agent: All applicants must meet basic eligibility requirements for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: do you have more information on how a military service situation could affect whether or not I get financial aid?"}
{"id": "superseg_train_6417", "dialogue": "user: I am having a few problems understanding the financial aid that is available through the FSA, could you help me with it please?[NEWLINE]agent: Are you currently preparing for college or a career school?[NEWLINE]user: Yes, I am[NEWLINE]agent: We have a dedicated piece on our website that informs you how financial aid works, gives you insights into what types of financial aid are available and also helps you to calculate what amount of financial aid you may be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: What are the different types of aid that are available through the FSA?[NEWLINE]agent: Grants are aids that are available, based on need. These typically don't have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: I'm just curious what languages does Aidan speak?[NEWLINE]agent: English is currently the only language Aidan can speak.[NEWLINE][BOUNDARY][NEWLINE]user: Will my information be shared with third parties?[NEWLINE]agent: No. The Federal Student Aid will never share your information with third parties.[NEWLINE][BOUNDARY][NEWLINE]user: How advanced is Aidan?"}
{"id": "superseg_train_6418", "dialogue": "user: I would like information on qualifying for financial aid.[NEWLINE]agent: Are you students planning on attending a college or career school?[NEWLINE]user: Not really, I'm not sure yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If I do eventually get a loan, what happens if I can't pay it back immediately?[NEWLINE]agent: In that situation you would have to contact your loan servicer to discuss repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get a jump on the application process?[NEWLINE]agent: You can ask your current school counselors and the college financial aid office about state, college, and nonprofit grants and scholarships that you can apply for.[NEWLINE][BOUNDARY][NEWLINE]user: I was accepted at 3 colleges, which do I consult?[NEWLINE]agent: It would be wise to compare their costs and aid offers. Accept the aid from the school that's best for you and inform them of other sources of aid such as scholarships you expect to receive.[NEWLINE]user: What is an aid offer?"}
{"id": "superseg_train_6419", "dialogue": "user: Can you tell me how Financial Aid for students works?[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Then you should know that you can get essential help through our financial aid and we can teach you how it works.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm accepted to multiple colleges?[NEWLINE]agent: Then evaluate and compare the costs and aid offers and accept the aid from the school that you choose. Also, don't forget to inform them of other sources of aid, such as scholarships, you expect to receive.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. Now I have to inquire about the financial aid process. What do I do in order to prepare for college?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6420", "dialogue": "user: I'm looking for Financial Aid help[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: not at the moment but I want to learn about these things for when I'm ready[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the FAFSA application?[NEWLINE]agent: You can apply for federal grants, work-study, and loans with the Free Application for Federal Student Aid form by filling it out before each year of college. Your school will use your FAFSA data to determine your federal aid eligibility[NEWLINE]agent: Did you want more information?[NEWLINE]user: yes, what happens after I send it in?[NEWLINE]agent: After you submit it you will receive your Student Aid Report[NEWLINE][BOUNDARY][NEWLINE]user: I have one more scholarship-related question. What is the basis for the scholarship?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6421", "dialogue": "user: I need help understanding how financial aid works.[NEWLINE]agent: Are you planning to attend college or a career school?[NEWLINE]user: No, my son is.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who can assist me with planning for my son's college expenses?[NEWLINE]agent: Your son's school counselors will be able to help you with this. Additionally, the college financial aid office can help your son find state, college, and non-profit grants and scholarships to apply for.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. What if my son gets accepted to more than one college?[NEWLINE]agent: If your son is accepted by multiple colleges, it's very important to compare the costs and aid offers of each, so that he can accept aid from the school that is best for him.[NEWLINE][BOUNDARY][NEWLINE]user: How will my son receive the aid?[NEWLINE]agent: His financial aid office will apply the aid to the amount he owes. The remaining balance can then be used for other college costs.[NEWLINE][BOUNDARY][NEWLINE]user: What is an aid offer?"}
{"id": "superseg_train_6422", "dialogue": "user: hello could you help me understand how financial aid works[NEWLINE]agent: are you planning to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: in that case financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: And how can I do if I have been accepted in several universities?[NEWLINE]agent: In that case you should compare costs and offers of help. Accept help from the school that is best for you and inform them of other sources of help, such as the scholarships you hope to receive.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for financial aid,  what should I do while preparing for college?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6423", "dialogue": "user: Hello, I would like to obtain from How Financial Aid Works[NEWLINE]agent: do you plan to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know what happens after the presentation?[NEWLINE]agent: After the presentation, you will receive your Student Aid Report.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and about financial aid, how can I better understand it as I prepare for college?[NEWLINE]agent: Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: and what is the scholarship based on?[NEWLINE]agent: that is based on academic or other achievement, or financial need, to help pay for school[NEWLINE][BOUNDARY][NEWLINE]user: What things can affect my eligibility?"}
{"id": "superseg_train_6424", "dialogue": "user: Hello, I would like information on how financial aid works[NEWLINE]agent: are you planning to attend college or vocational school?[NEWLINE]user: yes[NEWLINE]agent: financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.[NEWLINE]user: Regarding the Master Note (MPN), is it eligible only for graduate students? Or can postgraduate students and professionals also access it?[NEWLINE]agent: Graduate students and Professional students, are totally eligible.[NEWLINE][BOUNDARY][NEWLINE]user: And that goes for the different types of loans, like Subsidized and Unsubsidized?[NEWLINE]agent: That's right. It applies for both types of loans.[NEWLINE][BOUNDARY][NEWLINE]user: And of course, i guess it applies for those Direct Plus Loans you mentioned earlier.[NEWLINE]agent: Totally right. It is also valid in that type of loan.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who has to go through the procedures to get a MPN?[NEWLINE]user: No, it's not necessary. I guess it is for Graduate and Professional students, right?[NEWLINE][BOUNDARY][NEWLINE]agent: That's right. Would you like to know how much time you would invest in a MPN session?[NEWLINE]user: No, i don't think i need to know that right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what do you need to obtain that MPN, then?"}
{"id": "superseg_train_6425", "dialogue": "user: I have questions about how financial aid works.[NEWLINE]agent: Are you planning to attend college or a career school?[NEWLINE]user: No, my daughter will be.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is an aid offer?[NEWLINE]agent: Your aid offer will explain the types and amounts of student aid a college is offering your daughter. It also covers the expected costs for the year.[NEWLINE]agent: Has your daughter been accepted to more than one college?[NEWLINE]user: No, but that could change.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can I plan early for my daughter's college expenses?[NEWLINE]agent: To start planning, you should ask your daughter's school counselors and the college financial aid office about different state, college, and non-profit grants and scholarships that she can apply for.[NEWLINE][BOUNDARY][NEWLINE]user: When should my daughter fill out her FAFSA form?"}
{"id": "superseg_train_6426", "dialogue": "user: Financial aid[NEWLINE]agent: Are you planning to attend college or career school?[NEWLINE]user: not until a few years but I want to be prepared[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how soon would I have to start paying back a school loan?[NEWLINE]agent: For a federal student loan you would have a 6 month grace period before you begin making payments after graduation.[NEWLINE]user: who would I talk to about repaying the loan if I get into money problems?[NEWLINE]agent: You would need to contact your loan servicer to discuss repayment options[NEWLINE][BOUNDARY][NEWLINE]user: when getting a school loan would I have to ask for a specific amount?[NEWLINE]agent: If you fill out the FAFSA form you will receive an aid offer that explains the types and amounts of aid a college is offering you, and your expected costs for the year.[NEWLINE]user: will I get offered the same amount no matter where I go?"}
{"id": "superseg_train_6427", "dialogue": "user: I would like to know what criteria are used to calculate how much aid a student will receive.[NEWLINE]agent: The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based aid?[NEWLINE]agent: The following formula is used:Cost of Attendance COA Expected Family Contribution EFC = Financial Need[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an example?[NEWLINE]agent: For example, if your Cost of Attendance is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships, you can get up to $ 12,000 in non-need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: now on how to submit the offer of student aid? could it be by mail?[NEWLINE]agent: follow the steps and send the information by mail[NEWLINE][BOUNDARY][NEWLINE]user: Report the types of loans they offer?[NEWLINE]agent: At school they must manage that information[NEWLINE][BOUNDARY][NEWLINE]user: Que oficinas puedo recurrir para buscar la informacion?"}
{"id": "superseg_train_6428", "dialogue": "user: I wanted to know how you decide how much financial aid I get[NEWLINE]agent: The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid[NEWLINE][BOUNDARY][NEWLINE]user: like what is a simple way you could explain it to me?[NEWLINE]agent: Need-based aid is calculated by taking the Cost of Attendance COA  and the Expected Family Contribution EFC and finding your Financial Need[NEWLINE][BOUNDARY][NEWLINE]user: and what can you tell me about non-need based aid?[NEWLINE]agent: Your school will determine that by using another formula.[NEWLINE]agent: Would you like an example?[NEWLINE]user: no, I want to ask something else[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do they use something else besides the formulas to see if I need aid?[NEWLINE]agent: Your college or career school first determines whether you have financial need by using that simple formula[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to learn more about Choosing Which Student Loans to Accept. What if I don't approve the whole loan sum that I'm qualifying for?"}
{"id": "superseg_train_6429", "dialogue": "user: Hi, thanks for helping me out. You know, I've been having some doubts about aid, Do you happen to know my student aid is calculated?[NEWLINE]agent: Well, that is something that depends on several factors and pieces of information, that will be used for that purpose.[NEWLINE][BOUNDARY][NEWLINE]user: Well, o.k, i guess. Not saying too much, really. Anyway, I heard about some non-need aid, can you talk me about it?[NEWLINE]agent: Sure, It's a kind of aid that doesn't go over your overall needs, so the amount can be calculated based on your school instead.[NEWLINE]agent: Do you know if your Cost of Attendance is near $16,000, plus $4,000 of need-based aid and private scholarship?[NEWLINE]user: I wish, but no, nothing like that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, you can't tell me nothing about that calculation formula for my need -based aid?[NEWLINE]agent: As for non-need based aid, they use various factors to calculate that.[NEWLINE]agent: Your Coa is $16,000?[NEWLINE]user: No, not at all.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out several factors to calculate. What kinds of jobs are there?[NEWLINE]agent: The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question to complete the financial aid process, what should I do after submitting the FAFSA form for free application for federal student aid?"}
{"id": "superseg_train_6430", "dialogue": "user: I'd like information about how my student aid is figured out?[NEWLINE]agent: Well, the colleges or career schools you list on your Free Application for Federal Student Aid FAFSA form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: I'm unclear on what non-need-based aid is, could you explain it?[NEWLINE]agent: Non - need - based aid is financial aid that is not based on your EFC. Your school determines how much non-need-based aid you can get by using the following formula:Cost of Attendance COA Financial Aid Awarded So Far * = Eligibility for Non-need-based Aid.[NEWLINE]agent: Would you like an example?[NEWLINE]user: No I think I get it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any need-based Federal Aid programs?[NEWLINE]agent: Yes there are:Federal Perkins LoanFederal Pell GrantFederal Supplemental Educational Opportunity Grant FSEOGDirect Subsidized LoanFederal Work-Study[NEWLINE][BOUNDARY][NEWLINE]user: Just one more thing. What is the process by which your school distributes financial aid funds to you for course materials? What happens if the ISBN isn't available?[NEWLINE]agent: The school would probably provide the author, title, publisher, and copyright date.[NEWLINE]user: What if the school offers a voucher to the bookstore?"}
{"id": "superseg_train_6431", "dialogue": "user: How do you come up with the amount of financial aid I will get?[NEWLINE]agent: The schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: is it the same for determining how much non-need financial aid we will receive?[NEWLINE]agent: The school will use a formula to determine how much non-need based aid you can get.[NEWLINE]agent: Would you like an example on how the aid is determined?[NEWLINE]user: yes[NEWLINE]agent: Okay, lets say your COA is $16,000 and you\u2019ve been awarded a total of $4,000 in need-based aid and private scholarships, you can get up to $12,000 in non-need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: Who runs the work-study service?[NEWLINE]agent: It is administered by schools participating in the Federal Work-Study Program. You can contact your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: perfect I communicate but what is the phone number to call them, how does need-based help work if my cost is the same as your example?[NEWLINE]agent: If your COA is $16,000 and your EFC is 12000, your financial need is $4,000, so you aren\u2019t eligible for more than $4,000 in need-based aid.[NEWLINE][BOUNDARY][NEWLINE]user: Another federal student aid question, what does net costs for schooling imply?"}
{"id": "superseg_train_6432", "dialogue": "user: Hello, I would like to know how the amount of my federal student aid is determined?[NEWLINE]agent: The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What is need-based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your college or career school first determine if you have a financial need using this simple formula:[NEWLINE]agent: your COA is $ 16,000 and your EFC is 12,000?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me what is the expected family contribution (EFC)?[NEWLINE]agent: Your EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you went to school. The information you report on your FAFSA is used to calculate your EFC.[NEWLINE][BOUNDARY][NEWLINE]user: What do you recommend to learn more about this?[NEWLINE]agent: If you want a long answer, read on! This way you will understand all your concerns[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now related to getting financial aid funds for course materials from the school, what if my course uses paid online content?"}
{"id": "superseg_train_6433", "dialogue": "user: How is calculation done when determining how much I am due to receive in federal student aid?[NEWLINE]agent: The schools that you list on your FAFSA form use several pieces of information to calculate how much you will receive in aid[NEWLINE][BOUNDARY][NEWLINE]user: What is the easiest way of explaining what the basic eligibility criteria for federal student aid is, and who decides how much I receive?[NEWLINE]agent: I can answer that for you in a very short manner, if that 's ok with you[NEWLINE][BOUNDARY][NEWLINE]user: Can I accept a lesser loan amount if I find that my living expenses are not going to be as high as my school estimated?[NEWLINE]agent: You are entitled to turn down any loan that is provided or even to request a lower amount of borrowing. Your school will be able to help you with this query, should it arise[NEWLINE][BOUNDARY][NEWLINE]user: Do schools have specific financial plans in place for students that re attending the school?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE][BOUNDARY][NEWLINE]user: How do I let my school know what type of financial aid I will be accepting?"}
{"id": "superseg_train_6434", "dialogue": "user: hi, a question how do you determine the amount of federal student aid?[NEWLINE]agent: The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if I attend at least half time?[NEWLINE]agent: your COA is the estimate of various factors[NEWLINE][BOUNDARY][NEWLINE]user: What is non-need based aid and how does my school calculate how much I will receive?[NEWLINE]agent: Your school determines how much non-need aid you can get using this formula.[NEWLINE][BOUNDARY][NEWLINE]user: On a slightly related note, let's talk about money. What if my university offers me financial aid?[NEWLINE]agent: Sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.[NEWLINE]user: Well, that doesn't help me solve my issue. Is there any way to get course materials for less money?[NEWLINE]agent: Your options for course material formats will vary by school, instructor, and course, so learning what your options are and knowing about any cost-reduction initiatives your school may have can result in significant savings.[NEWLINE]user: But what if I need new textbooks?"}
{"id": "superseg_train_6435", "dialogue": "user: Hello there, I'm here to learn more about school aid offers.[NEWLINE]agent: Have you applied to several schools then?[NEWLINE]user: Yes, I have.[NEWLINE]agent: In that case be sure to compare aid offers to see which school will be the most affordable.[NEWLINE]user: I'll do that, thank you. What if I received an aid offer from a school and it changed at a later point?[NEWLINE]agent: This could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA form but then later decided to live off campus.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about the financial assistance available to students. Is it possible to submit a written request for assistance?[NEWLINE]agent: follow the steps and send the information by mail[NEWLINE][BOUNDARY][NEWLINE]user: Report the types of loans they offer?[NEWLINE]agent: At school they must manage that information[NEWLINE][BOUNDARY][NEWLINE]user: Que oficinas puedo recurrir para buscar la informacion?"}
{"id": "superseg_train_6436", "dialogue": "user: Hi, could you please explain what an award letter is?[NEWLINE]agent: An award letter tells you what financial aid  you can receive at a particular college or career school. Have you applied for aid at a college?[NEWLINE]user: Yes I have applied to several career schools.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have an aid offer but am having difficulty figuring out the net price for the school where can I get  help?[NEWLINE]agent: You can get help with this by contacting the financial aid office at the school. Remember it is important to understand what is being offered. For example is it a loan or is it a grant.[NEWLINE][BOUNDARY][NEWLINE]user: Financial aid is another concern I have. if your financial assistance will be distributed by my university rather than the US Department of Education?[NEWLINE]agent: Find out when your school will pay your aid and the period covered by each payment[NEWLINE][BOUNDARY][NEWLINE]user: I also need to find out the price. What if the aid is not enough and I have to take out a loan to pay for schooling?[NEWLINE]agent: If you have to take out a loan you should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. You should read up about federal versus private loans.[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for those involved in chemical and biological testing. I have questions or need help getting medical care[NEWLINE]agent: Any money left over will be paid out to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out the cats that I will have knows somewhere where I can get better prices. What is meant by the net costs of schooling?[NEWLINE]agent: The net cost is the amount you will have to pay out of your pocket by way of loans or using your earnings from work.[NEWLINE]user: What should I do if the college does not list the cost of attendance on the aid offer?"}
{"id": "superseg_train_6437", "dialogue": "user: What is a school aid offer?[NEWLINE]agent: Have you applied to several schools?[NEWLINE]user: No I have not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to take a larger amount in private loans than at another?[NEWLINE]agent: You should pay extra attention to the terms and conditions on private loans so you will understand what obligations you would have and also read about federal versus private loans.[NEWLINE][BOUNDARY][NEWLINE]user: I also need to know about Work-Study.  How is is paid?  Is direct deposit to my account an option?[NEWLINE]agent: Yes, they can send your payments directly to your bank account[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on where can I know the details if the school's financial aid package does not include the cost of attendance in their student aid?[NEWLINE]agent: Ask the financial aid office for the amount and make sure it includes amounts you will pay to the school directly such as tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]user: there is something else about the types of loans. What Makes Federal Loans Better Than Private Loans?[NEWLINE]agent: Federal loans offer a fixed interest rate and income-driven repayment plans not offered by private loans.  Private loans are given out by banks which set their own terms.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about the aid coverage of the schools? Will transportation fees be included?[NEWLINE]agent: You should also ask them about transportation fees because sometimes they are included.[NEWLINE]user: Are there steps to figuring out net price?"}
{"id": "superseg_train_6438", "dialogue": "user: I have some questions about financial aid for students. Can you answer them, please?[NEWLINE]agent: Of course. Have you applied to several schools?[NEWLINE]user: No, at least not yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if I listed a school on my application for student aid?[NEWLINE]agent: Then you might get a tentative aid offer from a school and then find that it changes later.[NEWLINE][BOUNDARY][NEWLINE]user: about reducing the risk of identity theft, to avoid these thefts, do I even have to be careful with my roommates?[NEWLINE]agent: Yes, especially if you have roommates.[NEWLINE][BOUNDARY][NEWLINE]user: Who can I contact if I have any questions or don't understand  on what's included in the student aid offer?[NEWLINE]agent: Simply contact the financial aid office at the school. They re there to help! It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, I'm sure you're familiar with grants and student loans, so what can you tell me about them?[NEWLINE]agent: Your school will give you your grant or loan money in at least two payments called disbursements. In most cases, your school must give you your grant or loan money at least once per term semester, trimester, or quarter.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the Net Cost What else does my assistance include?[NEWLINE]agent: Your aid offer might include student loans, so it's important for you to compare the amount of debt you would be taking on at the schools you are considering.[NEWLINE]user: Interesting. And what should I do if I need to take out a larger amount in private loans at one school than at another?"}
{"id": "superseg_train_6439", "dialogue": "user: I need help understanding school aid offers.[NEWLINE]agent: I can assist you with this. Have you applied to multiple schools?[NEWLINE]user: No, my son has.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do we figure out the net price for each school he has applied to?[NEWLINE]agent: I can help you with that. Finding out the net price for each school helps you figure out which one will be the most affordable for your son.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know which school can be in better quality-price terms? And what should I do before my first TEACH loan or scholarship?[NEWLINE]agent: complete the advice[NEWLINE][BOUNDARY][NEWLINE]user: Okay, I'd also want to find out about TEACH Grant. What if the school he applied to, doesn't list the cost of attendance on his aid offer?[NEWLINE]agent: He can ask the financial aid office for this information. Be sure that it includes the amount he will pay to the school directly like tuition and fees, and other costs(living expenses, supplies, and transportation).[NEWLINE]user: Is there a specific financial plan in place at the school for students who are enrolled?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE]user: Can you tell me on who I can contact if I want to know the details regarding my son's financial aid?[NEWLINE]agent: Your son's financial aid office at his school can help you with this.[NEWLINE]user: What if he needs to take out larger amounts of private loans at one school over another?"}
{"id": "superseg_train_6440", "dialogue": "user: Hello, I would like to know what financial aid I can receive at a particular university or vocational school.[NEWLINE]agent: have you applied to various schools?[NEWLINE]user: yes[NEWLINE]agent: Be sure to compare the help offers to see which school will be the most affordable.[NEWLINE]user: and could they change the school?[NEWLINE]agent: Yes You may receive a provisional aid offer from a school and then find out that it changes later.[NEWLINE][BOUNDARY][NEWLINE]user: What if I my living expenses are not as high as has been estimated by my school, can I turn down the other loans that has been offered to me?[NEWLINE]agent: You are entitled to turn down any loan that is provided or even to request a lower amount of borrowing. Your school will be able to help you with this query, should it arise[NEWLINE][BOUNDARY][NEWLINE]user: Do schools have specific financial plans in place for students that re attending the school?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE][BOUNDARY][NEWLINE]user: How do I let my school know what type of financial aid I will be accepting?"}
{"id": "superseg_train_6441", "dialogue": "user: Hello, I would like to know what a school aid offer is[NEWLINE]agent: have you applied to various schools?[NEWLINE]user: yes[NEWLINE]agent: if so be sure to compare the help offers to see which school will be the most affordable.[NEWLINE]user: and could it happen that you receive an offer of provisional help from a school and then find out what changes later?[NEWLINE]agent: Yes, this could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA but then decided to live off campus or if you are selected for verification.[NEWLINE]user: Good to know. Another thingA c h l.Btw, for XXXX. and the aid can vary?[NEWLINE]agent: Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.[NEWLINE][BOUNDARY][NEWLINE]user: What do you recommend to learn more about this?[NEWLINE]agent: If you want a long answer, read on! This way you will understand all your concerns[NEWLINE][BOUNDARY][NEWLINE]user: What if my COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships?"}
{"id": "superseg_train_6442", "dialogue": "user: I got an award letter, now what[NEWLINE]agent: Have you applied to several schools?[NEWLINE]user: just one[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where can I go for help with my aid offer?[NEWLINE]agent: You can contact the financial aid office at the school. It is important that you understand what you're being offered.[NEWLINE][BOUNDARY][NEWLINE]user: Would you like to ask a question about obtaining financial aid funds for course materials from the school, can the school make more significant savings when it comes to obtaining these materials?[NEWLINE]agent: Your options for course material formats will vary by school, instructor, and course, so learning what your options are and knowing about any cost-reduction initiatives your school may have can result in significant savings.[NEWLINE][BOUNDARY][NEWLINE]user: How can I calculate the costs of attendance for my program?[NEWLINE]agent: You can find the cost of attendance for your program on the aid offer[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to hear about the financial assistance available to students. What shall I do if I'm offered paper aid?[NEWLINE]agent: You most likely will have to sign it and mail it back to the school.[NEWLINE][BOUNDARY][NEWLINE]user: What will I do if I need more assistance, such as a loan to cover expenses?[NEWLINE]agent: If you need to do that you should pay special attention to the terms and conditions of the private loans so you understand what your obligations would be[NEWLINE][BOUNDARY][NEWLINE]user: can my aid offer change later on?"}
{"id": "superseg_train_6443", "dialogue": "user: Can I get a discharge of my student loan?[NEWLINE]agent: You could if you are eligible due to an unpaid refund by your school after you withdraw from school.[NEWLINE]agent:  Did you withdraw from school after receiving a direct federal loan or an FFEL Program loan?[NEWLINE]user: I did, yes.[NEWLINE]agent: Then your school may have been required under federal regulations to return some or all of the loan money to your servicer, if they didn't then you may be eligible for a discharge of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: I secured multiple loans for various programs of study at the same school,  is it likely that any of the loans will be forgiven even if I was unable to complete any of the programs or transfer credits before the school closed?[NEWLINE]agent: The only loans eligible for discharge are the ones for the program you didn't get to complete because of the school closure; not the ones you decided not to complete on your own and moved to another program.[NEWLINE][BOUNDARY][NEWLINE]user: How much of the loan can be canceled?[NEWLINE]agent: Just the portion that your school failed to return.[NEWLINE][BOUNDARY][NEWLINE]user: How can i identify my loan servicer? do you have information?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing I'd like to ask about how much of my loan could be discharged if I'm eligible for an approved federal student loans? Who I can contact regarding this matter?[NEWLINE]agent: Yes, as I said, only the portion of the loan that the school failed to return is eligible for a discharge. You can contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: So, how can I apply for an unpaid refund discharge? My school it' still operating.[NEWLINE]agent: First, you should contact your school to try and resolve the issue with them before applying for an unpaid refund discharge.[NEWLINE]user: And what could I do in case the school is suddenly closed down?"}
{"id": "superseg_train_6444", "dialogue": "user: What can I do with my loan if a withdraw from my school?[NEWLINE]agent: You can opt for an unpaid refund discharge if your case is eligible for it.[NEWLINE]agent: Did you withdraw from school after receiving your federal student loan?[NEWLINE]user: No, but I'm thinking about it.[NEWLINE]agent: If you do then do you think your school could fail to return the loan funds to your loan servicer?[NEWLINE]user: I think it could happen, yes.[NEWLINE]agent: In that case, you can be eligible for a discharge of your loan, but only the portion that the school fails to return.[NEWLINE]user: If your school closes while you are enrolled or shortly after you withdraw, you may be eligible for your federal student loan forgiveness, What would I need from this school if I plan to complete my education elsewhere?[NEWLINE]agent: You will need to obtain your academic and financial records if you plan to attend another school.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about loan transfers. What if my federal student loan was transferred from one servicer to a different one?[NEWLINE]agent: The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know if you withdrew from school and the school did not make a required return of loan funds to the loan servicer would you might be eligible for a discharge of your federal student loans? And is it possible for parents with a Direct PLUS Loan to get their loan discharged as well?[NEWLINE]agent: The same applies to parents with a Direct PLUS loan. If their child withdraws from school and the school fails to return the parent PLUS loan funds then the portion that it's failed to be returned would be withdrawn from the loan.[NEWLINE]agent: Are you a parent of a student in that situation?[NEWLINE]user:  Well, not me but my parents, yes."}
{"id": "superseg_train_6445", "dialogue": "user: Is it possible to be eligible for a discharge if my loan servicer did not make the required return of loan funds to the loan servicer when I withdrew from school?[NEWLINE]agent: Yes, you can learn more about the unpaid refund discharge to see if you qualify or not.[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan?[NEWLINE]user: Yes, I withdrew after receiving the William D. Ford Federal Direct Loan Program loan.[NEWLINE]agent: Then the school would have been required under federal regulations to return some or all of the loan money to your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans that are not owned by ED? What should I do?[NEWLINE]agent: Then you would need to contact your servicer for details about repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: So what if I withdrew from school and the school didn't required for a return of loan funds to the loan servicer. May I be eligible for a discharge of my federal student loans?. Can the whole sum be discharged?[NEWLINE]agent: The discharge would be for the portion of the loan that the school did not return.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about the automatic Closed School Discharge. What if I meet the criteria for a closed school discharge and wish to have my loans discharged?[NEWLINE]agent: Then you should contact your loan servicer about applying for a closed school discharge now instead of waiting for three years to receive an automatic closed school discharge.[NEWLINE][BOUNDARY][NEWLINE]user: ok, another question, how can I request the cancellation of the unpaid refund if the school is open?[NEWLINE]agent: You should be able to contact the school and attempt to resolve the problem with them before applying for an unpaid refund.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am parent who received a Direct PLUS Loan to help pay for my child's education, will my loan be discharged due to unpaid refund?[NEWLINE]agent: Actually, yes, the amount the school should have returned will be discharged.[NEWLINE]user: What will happen if my child withdrew from school but the school never made a return of the parent PLUS loan funds?"}
{"id": "superseg_train_6446", "dialogue": "user: I need info on a loan for a school I dropped out of[NEWLINE]agent: Okay, we can help you learn more about the unpaid refund discharge to see whether you might qualify[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan  Program?[NEWLINE]user: yes[NEWLINE]agent: The school may have been required under federal regulations to return some or all of the loan money to your loan servicer[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the contact information. What if I have loans from the FFEL Program that aren't owned by ED?[NEWLINE]agent: Then you would need to contact your servicer for details about repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: What if the school did not return the loan funds as required after withdrawing?[NEWLINE]agent: You could be eligible for a discharge of the portion of your loan that the school failed to return[NEWLINE]user: I'd like to know more about federal student loan.[NEWLINE]agent: It s important for you to obtain your academic and financial aid records if your school closes since you might need those records if you plan to attend another school or want your student loans discharged. And what will I require to begin?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question I have about unpaid refund.... What do I do to see about that discharge for the loan?[NEWLINE]agent: You will need to complete the Loan Discharge Application: Unpaid Refund,  and send the completed form to your loan servicer[NEWLINE][BOUNDARY][NEWLINE]user: is the discharge the same if you are the parent and you got the loan?[NEWLINE]agent: Yes,  the amount of the loan that the school should have returned will be discharged. You can contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: can I just go to the school and ask for the loan back?"}
{"id": "superseg_train_6447", "dialogue": "user: Hello, I need help, I recently left school and the school did not make the required repayment of the loan funds, how do I do?[NEWLINE]agent: First, it's important that you get more information about the unpaid rebate registration to see if you can qualify.[NEWLINE]agent: dropped out of school after receiving a loan from the Loan Program?[NEWLINE]user: Right[NEWLINE]agent: in that case the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this - by federal regulations. and can they transfer it to other administrators?[NEWLINE]agent: If we transfer your federal student loans from one administrator to another administrator, your loans will remain the property of ED. Transferring to another servicer simply means that a new servicer will provide the support you need to fully repay your loans[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the federal student loan discharge? Is it possible that I'm eligible?[NEWLINE]agent: Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.[NEWLINE][BOUNDARY][NEWLINE]user: What if I enrolled in program A, but did not decide to continue and continued with program B, but did not finish it either? Are the loans for those programs canceled?[NEWLINE]agent: If you were also unable to complete Program B because the school closed, only loans you received for Program B could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to ask another question, if i am a parent who has received a PLUS loan from the Direct Loan Program to help pay for my child's education, could my loan be canceled due to an unpaid refund?[NEWLINE]agent: Yes, the loan amount that the school should have repaid will be canceled. Contact your loan servicer for more information.[NEWLINE]user: Is that only in cases where the child dropped out of school but the school did not make the required repayment of the parent's PLUS loan funds?[NEWLINE]agent: that is correct, the loan amount that the school should have repaid will be canceled.[NEWLINE][BOUNDARY][NEWLINE]user: ok, so i want to request the download of the refund without paying, what do i do?"}
{"id": "superseg_train_6448", "dialogue": "user: I need to know if I'm eligible for a discharge of my federal student loans.[NEWLINE]agent: I'll be happy to help you find out if you qualify for the unpaid refund discharge.[NEWLINE]user: Thank you. I've withdrawn from school and I received my loan under the FFEL Program. Do I qualify?[NEWLINE]agent: In this case, your school may be required to return part or all of your loan money to the loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Anything else. Is it true that my parent PLUS loan will be forgiven if my qualification is falsified?[NEWLINE]agent: Have you evidence that the school in question falsely certified your son/daughter's ability to benefit from its training?[NEWLINE]user: No, I don't have evidence at this point[NEWLINE]agent: Is it the case that the student in question had a disqualifying status at the time that the school certified your eligibility to receive the parent PLUS loan?[NEWLINE]user: Yes, this is the case actually[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: If I have a strong suspicion that a loan was made in my name as a result of identity theft, who do I contact?"}
{"id": "superseg_train_6449", "dialogue": "user: I left school and need to know if I'm eligible for a dicharge of my federal student loans.[NEWLINE]agent: 'll be happy to help you find out if you qualify for an unpaid return discharge.[NEWLINE]agent: Was your loan made under the William D. Ford Federal Direct Loan Program or the FFEL Program?[NEWLINE]user: No. I don't think it was.[NEWLINE]agent: Has the school that you've withdrawn from refused to make a required return of your loan money?[NEWLINE]user: No, they haven't refused, but they seem to be dragging their feet about it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How would I go about applying for the unpaid refund discharge?[NEWLINE]agent: Is the school that you used to attend still open?[NEWLINE]user: No. They are closed.[NEWLINE]agent: Have they shutdown permanently?[NEWLINE]user: Yes.[NEWLINE]agent: In that case, you will need to first find out if you are eligible for a closed school discharge.[NEWLINE]user: By the way, to obtain information about my aid loan, who should I turn to for advice?[NEWLINE]agent: Never pay an outside company for help with your federal student loans. Your loan servicer will help you FREE. Contact your administrator to request income-based payment plans, student loan forgiveness, and more.[NEWLINE][BOUNDARY][NEWLINE]user: Well,. My old school closed and I took the credits from there to my new program at a new school. The fact that my school closed was not my fault, but does that mean that I am ineligible for the fulfillment of the loans I received at the closed school now? Or I could make an exception to the rule and let me keep the loan"}
{"id": "superseg_train_6450", "dialogue": "user: Hello, I have an issue. I withdrew from school and I'm wondering about some things regarding the return of my loan funds.[NEWLINE]agent: You're in the right place then. Here you can learn more about the unpaid refund discharge to see whether you might qualify.[NEWLINE]agent: Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan FFEL Program?[NEWLINE]user: No, that isn't the case.[NEWLINE]agent: Did the school NOT make a required return of the loan funds after you withdrew?[NEWLINE]user: No, they returned the loan funds.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So how much of my loan will be discharged if I was approved for that?[NEWLINE]agent: Only the portion of your loan that your school should have returned will be discharged. Contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Is my service as a teacher eligible for loan forgiveness? In fact, I have taught full-time in a low-income school for eight complete and consecutive academic years.[NEWLINE]agent: Yes, you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive loan forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program?"}
{"id": "superseg_train_6451", "dialogue": "user: How do I decide which income-driven repayment plan to choose within the FSA process?[NEWLINE]agent: Have you decided that an income-driven repayment plan is what you want to proceed with?[NEWLINE]user: Yes, that is my choice[NEWLINE]agent: In that case, you will need to choose the plan that will provide the most benefits to you which are based on your own personal circumstances[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean when it says that I must be a new borrower to qualify for the PAYE Plan?[NEWLINE]agent: This means that you must have had no outstanding balance on a Direct Loan or FFEL Program loan when you received a Direct Loan or FFEL Program loan on or after Oct. 1, 2007, and you must have received a disbursement of a Direct Loan on or after Oct. 1, 2011[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. the direct loan is also something I'd like to know. Do we have the option of selecting a payment plan?[NEWLINE]agent: You have the option to choose a repayment plan. If you don\u2019t choose a repayment plan your loan servicer places you on the Standard Repayment Plan.[NEWLINE]user: should I just let them leave me on the standard plan?[NEWLINE]agent: The Standard Repayment Plan saves you money over time because your monthly payments may be slightly higher than payments made under other plans, but you will pay off your loan sooner. You end up paying the least amount of interest over the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: can I use other loans to have you look at when you work out the repayments on a Direct Consolidation Loan?"}
{"id": "superseg_train_6452", "dialogue": "user: will my repayment plan be divided into similar payments?[NEWLINE]agent: No, your required monthly payment amount may increase or decrease if your income or family size changes from year to year.[NEWLINE]agent: Did you want to know more about recertification?[NEWLINE]user: no I need some other things[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: about how long will it take to pay back?[NEWLINE]agent: Income-driven repayment plans have different repayment periods.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know! what are the different payment plans?. Is there a grace period after graduation?[NEWLINE]agent: After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Would that be when I would have to begin making payments?[NEWLINE]agent: Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.[NEWLINE]agent: Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?[NEWLINE]user: Yes, it is."}
{"id": "superseg_train_6453", "dialogue": "user: I need help with understanding annual re-certification requirements on income and family size.[NEWLINE]agent: I can help you with that. It's very important that you re-certify your income and family size by the given annual deadline.[NEWLINE]agent: Have you recertified your income by the deadline?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Excellent. Those who don't re-certify would be subject to varying consequences depending on their plan.[NEWLINE][BOUNDARY][NEWLINE]user: What are the consequences if you fail with that?. What if I am employed in more than one part-time skilled job at the same time?[NEWLINE]agent: You will be considered full time if you work a combined average of at least 30 hours per week with your employers.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more information on what are the advantages of applying for an income-driven repayment plan?[NEWLINE]agent: Completing the application allows you to select an income-driven repayment plan by name or  request that your loan servicer determine what plan you qualify for. The loan servicer would then place you on the plan with the lowest monthly payment.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, and regarding the gradual payment plan, for what types of loans can I be eligible with this type of plan?[NEWLINE]agent: The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:[NEWLINE][BOUNDARY][NEWLINE]user: Alright. About the PAYE and IBR Plans. Is there a case if I have an outstanding Direct Loan balance?[NEWLINE]agent: If you have an outstanding balance on a Direct Loan or FFEL program loan when you received a loan on or after Oct. 1st 2007, you will not qualify for the PAYE plan.[NEWLINE][BOUNDARY][NEWLINE]user: How do REPAYE and ICR plans work?[NEWLINE]agent: Under these plans, your payment is always based on your income and family size, regardless of income changes. For example, if your income increases over time, your payment may be higher than the amount you would have to pay under the 10 year Standard Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What repayment plan is available for FFEL program loans?"}
{"id": "superseg_train_6454", "dialogue": "user: Hi, I'd like to know where can I get more information about income-based payment plans?[NEWLINE]agent:  Want more information about the income - driven repayment plans?[NEWLINE]user: yes[NEWLINE]agent: Explore our Questions and Answers page on Income Driven Plans[NEWLINE][BOUNDARY][NEWLINE]user: That's very intriguing, to say the least. I have a loan that is classified as FFEL Plus. Is that the kind of loan that qualifies for the lower payments?[NEWLINE]agent: It is. The Federal Family Education Loan Plus program is one of the types of loan under te reduced payments option.[NEWLINE]user: And what about Unsubsidized Federal Stafford Loans? I have an acquaintance that has one of those.[NEWLINE]agent: Yes, is it eligible too.[NEWLINE][BOUNDARY][NEWLINE]user: The way to repay my loan under this plan is still on a monthly basis, right?[NEWLINE]agent: That's correct. The payments are still on a monthly base, but they increase or decrease based on your annual income and are valid for a maximum time period of ten years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do yo have more loans owned by U.S Department of Education?[NEWLINE]user: Yeah, i have two of them."}
{"id": "superseg_train_6455", "dialogue": "user: Will something happen if I don't get my income and family size recertified by the annual deadline?[NEWLINE]agent: It is really important to recertify before the annual deadline.[NEWLINE]agent: Do you need to know what happens if you don't recertify your income before the deadline?[NEWLINE]user: Yes, I would like to know the answer about recertifying my income.[NEWLINE]agent: The things that will happen vary depending on the plan you have.[NEWLINE][BOUNDARY][NEWLINE]user: I see, another question about student loan repayments, which loan servicers are used for making payments?[NEWLINE]agent: The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen to my repayment plan if I don t recertify my income and family size by the annual deadline?[NEWLINE]agent: The same repayment plan would be enforced if you do not recertify your family size.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about Eligible Federal Loans. Is this true for the unsubsidized Stafford loan?[NEWLINE]agent: Yes, Unsubsidized Federal Stafford Loans are eligible for the Graduated Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: I would like to ask, how can I request a payment plan based on income? Also, what if I have income that is tax-free or if I simply have no income at all?[NEWLINE]agent: You would have to mark it the online application or paper application and you are not required to supply further documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Are their other repayment options if I do not want an income-driven repayment plan?[NEWLINE]agent: You would need to contact your loan servicer and discuss repayments options such as extending our repayment period or temporarily suspend your repayment through deferment or forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: Is there another option besides income-driven plans for PLUS loans for parents?"}
{"id": "superseg_train_6456", "dialogue": "user: Hello i would like to get information about What types of federal student loans can I repay under an income-based repayment plan?[NEWLINE]agent: The table below shows the types of federal student loans you can pay under each of the income-based payment plans.[NEWLINE]user: What happens if I consolidate a FFEL Program Loan?[NEWLINE]agent: You can repay the Direct Consolidation Loan under the REPAYE, PAYE and ICR Plan depending on The type of loan you consolidate.[NEWLINE][BOUNDARY][NEWLINE]user: How do I see the plans?[NEWLINE]agent: Try This Resource Federal Student Loans: Paying Off Your Loans Provides information on federal student loan repayment plan options, finds loan history and loan managers, and makes payments.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about eligible federal loans that I'd like to ask. Is this valid for a stafford loan that isn't subsidized?[NEWLINE]agent: Yes, Unsubsidized Federal Stafford Loans are eligible for the Graduated Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: how long will I have to make payments?[NEWLINE]agent: Monthly payments are made for up to 10 years for all loan types except Direct Consolidation Loans and FFEL Consolidation Loans[NEWLINE][BOUNDARY][NEWLINE]user: would a direct unsubsidized loan also be eligible for this repayment plan?"}
{"id": "superseg_train_6457", "dialogue": "user: What is involved in applying for an income-driven repayment plan through the FSA?[NEWLINE]agent: Before any application is made, you are advised to contact your loan servicer if you have any queries or questions. Your loan servicer will be able to advise you which plan is the correct one for you[NEWLINE]user: How do I apply for an income-driven repayment plan?[NEWLINE]agent: You have t submit an application which is known as the Income-Driven Repayment Plan Request form[NEWLINE]user: Is my AGI ever used during my income-driven repayment plan application?[NEWLINE]agent: Have you filed a federal income tax return in the past two years?[NEWLINE]user: Yes I have[NEWLINE]agent: And may I ask, is your current income significantly different from the income that was reported on your most recent federal income tax return?[NEWLINE]user: Yes, it's quite different[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Can I use other loans for me to look at when calculating repayments for a direct consolidation loan?"}
{"id": "superseg_train_6458", "dialogue": "user: Hello, what are the low payments for federal loans?[NEWLINE]agent: Hay una tabla donde se relaciona el tipo de prestamo con los tipos de pagos basado en ingresos.[NEWLINE]agent: Puedes considerar un prestamo mediante el   programa FFEL o un pr\u00e9stamo federal Perkins.[NEWLINE]user: En que cosiste este tipo de plan?[NEWLINE]agent: Tiene como objetivo el reembolsar el Pr\u00e9stamo de Consolidaci\u00f3n Directa bajo el Plan REPAYE, PAYE e ICR.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about Temporary Relief. Can we get assistance because of the coronavirus and the loss of our jobs?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: If I have any questions regarding my loan that are not covered in the FAQs, where can I go for the information?[NEWLINE]agent: You can call the FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a repayment plan based on my income?[NEWLINE]agent: It is important to note if you have filed a federal tax return in the past two years.[NEWLINE]user: What is the federal tax return?[NEWLINE]agent: You have to report your current income.[NEWLINE]user: Does the information in both scenarios have to match?[NEWLINE]agent: It is important to report adjusted gross income or alternative income documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to know all the options to be able to cancel my aid loan?[NEWLINE]agent: Sure, an income-based plan is not recommended.[NEWLINE]user: What does this plan consist of?"}
{"id": "superseg_train_6459", "dialogue": "user: Hello there. I need to know what happens if I miss the annual deadline to recertify my income.[NEWLINE]agent: Of course. It's important for you to recertify your income and family size by the specified annual deadline.[NEWLINE]agent: Did you NOT recertify your income by the deadline?[NEWLINE]user: No. I mean yes, but my case is a little specific.[NEWLINE]agent: Did you NOT recertify your income by the deadline and are you under the REPAYE plan?[NEWLINE]user: Yes. That's the issue.[NEWLINE]agent: Then you'll be removed from the REPAYE Plan and placed on an alternative repayment plan.[NEWLINE]user: By the way, for alternative repayment options.. well, I get it. What do I stay away from?[NEWLINE]agent: One thing you definitely want to avoid is going default! This occurs when you are at least nine months behind on your student loan. The consequences of default include damage to your credit rating and future indebtedness.[NEWLINE]user: On a similar note, what happens if I don't re certify my salary and family size? What happens if I have a different payment plan?[NEWLINE]agent: Under this alternative repayment plan, your required monthly payment is not based on your income.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the identification of my servicer, how can I find out who my loan servicer is?"}
{"id": "superseg_train_6460", "dialogue": "user: Hello, I need to know what happens if I do not recertify my income and the size of my family?[NEWLINE]agent: It is vitally important to carry out such processes by the specified annual deadline to avoid penalties.[NEWLINE]agent: If you do not carry out such a process, I recommend that you recertify your income on the stipulated date.[NEWLINE]user: Can you tell me more about it?[NEWLINE]agent: If you do not carry out the process in the time limit, you will be presented with other options that you should take into account.[NEWLINE]user: Can you advise me more about that particular case please?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain what the AGI consists of?[NEWLINE]agent: Before continuing, can you tell me if you filed the federal tax return?[NEWLINE]user: What would happen if I did not do it?[NEWLINE]agent: It is important that current income is not different with what you reported on the tax return.[NEWLINE]user: What would happen if I did not make the declaration in the last years?[NEWLINE]agent: It can also be adjusted gross income or some alternative income report.[NEWLINE][BOUNDARY][NEWLINE]user: Another query regarding the standard repayment plan. Do we have the option of selecting a payment plan?[NEWLINE]agent: You have the option to choose a repayment plan. If you don\u2019t choose a repayment plan your loan servicer places you on the Standard Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any other options for me if I've missed one or more loan payments?or if I can't make payments at all?"}
{"id": "superseg_train_6461", "dialogue": "user: Hello, I would like to know how much you have to pay monthly for an income based payment plan?[NEWLINE]agent: The amounts can vary, it all depends on several factors.[NEWLINE]user: Can you advise me on recertifying?[NEWLINE]agent: It is vitally important that you enter another payment plan request based on income.[NEWLINE][BOUNDARY][NEWLINE]user: I have a further question about FFEL. What FFEL Programs Loans are eligible for someone in my position?[NEWLINE]agent: The subsidized and unsubsidized Federal Stafford Loans, FFEL PLUS loans, and FFEL Consolidation Loans are all available for Income-Sensitive Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an FFEL Program loan owned by the US Department of Education?[NEWLINE]agent: You should contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What would my monthly payments look like under this Income-Sensitive Repayment plan?[NEWLINE]agent: Under this plan your monthly payments will increase or decrease based on your annual income and are made for a maximum of 10 years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have an FFEL Program loan owned by the US Department of Education?"}
{"id": "superseg_train_6462", "dialogue": "user: Can I get a teacher loan forgiveness?[NEWLINE]agent: Are you currently in default on a loan?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But in case I apply for a teacher loan forgiveness, what should I do if my loan is with a different loan servicers?[NEWLINE]agent: If that's the case, you should submit a separate form to each servicer.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about defaulting on my federal loan, would my late payment affect my future financial status?[NEWLINE]agent: Yes the consequences may affect your financial future so it is best to find out how to get out of default and take steps now.[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now to apply for or create the loan that I need to make. Is the Parent PLUS Loan Eligible for Teacher Loan Forgiveness?[NEWLINE]agent: No, PLUS loans for parents aren't eligible for this type of forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, regarding my Perkins Loan, can I be eligible for all or part of it to be canceled?[NEWLINE]agent: Yes. If you have a Perkins Loan, you may get it discharged under certain conditions, which means you would no longer be obligated to pay back your loan.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, As a full-time secondary school teacher, what is the maximum amount of loan forgiveness I can get?[NEWLINE]agent: If you didn't teach mathematics, science, or special education, you may receive up to 5000$ in loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: And what if I'm an AmeriCorps Program volunteer, there's anything I should be aware of when applying for a teacher loan forgiveness?"}
{"id": "superseg_train_6463", "dialogue": "user: I want to know if I'm eligible for a teacher loan forgiveness.[NEWLINE]agent: Are you in default on a loan?[NEWLINE]user: I am, yes.[NEWLINE]agent: Then first you should make satisfactory repayment arrangements with the holder of the defaulted loan, if you don't do that first then you wouldn't be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I have to do if the loans are with different loan servicers?[NEWLINE]agent:  just submit a separate form to each of the servicers.[NEWLINE][BOUNDARY][NEWLINE]user: In my case, I taught at school that was included in the TCLI Directory only during my first year of teaching. Would the rest of my teaching years be counted towards the 5 years to qualify for the teacher loan forgiveness?[NEWLINE]agent: Yes, don't worry, the rest of your teaching years on that school will be counted as well.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know on what do I need to do if I'm ready to apply for the unpaid refund discharge?[NEWLINE]agent: Then you must complete the Loan Discharge Application: Unpaid Refund and send the completed form to your loan servicer.[NEWLINE]user: What if I want to apply for an unpaid refund discharge, but my school has closed down?"}
{"id": "superseg_train_6464", "dialogue": "user: I have a teacher loan forgiveness question on how much can be forgiven[NEWLINE]agent: If you qualify you may be be eligible for forgiveness of up to $17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.[NEWLINE]agent: Have you taught full-time for five complete and consecutive academic years in a low-income school or educational service agency?[NEWLINE]user: no, but almost there so just need information[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what else do I need to be eligible for the $17,500 forgiveness?[NEWLINE]agent: Are you a highly qualified full-time mathematics or science teachers who taught students at the secondary level?[NEWLINE]user: no I teach English[NEWLINE]agent: Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: no just an English teacher[NEWLINE]agent: You don't qualify for the full $17,500 loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: I do not understand why I do not qualify what I am missing?. How is my loan repayment amount calculated?[NEWLINE]agent: The amount of your discretionary income is calculated by examining your adjusted gross income from your most recent federal income tax return that exceeds 150 percent of the poverty guideline amount for your state and family size.[NEWLINE]user: I have another question about eligibility requirements for Federal Perkins Loans. What is the basis of eligibility for teacher cancellation?"}
{"id": "superseg_train_6465", "dialogue": "user: what can we get forgiven on a teacher loan?[NEWLINE]agent: The maximum forgiveness amount is either $17,500 or $5,000, depending on the subject area taught.[NEWLINE]agent: Do you have eligible loans under both the Direct Loan Program and the FFEL Program?[NEWLINE]user: yes I do[NEWLINE]agent:  $17,500 or $5,000 is a combined maximum forgiveness amount for both programs[NEWLINE][BOUNDARY][NEWLINE]user: Are Direct Unsubsidized Loans Available For Undergraduate Students?[NEWLINE]agent: Yes, Direct Unsubsidized Loans are available to undergraduate and graduate students; there is no requirement to demonstrate financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Another query about payment suspension during the COVID 19 national emergency. If I have the opportunity to make a payment or two, I can do so, right?[NEWLINE]agent: Yes, no problem. But if you can't  do it, you can skip them during this period of time.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask another question regarding loan forgiveness, is it easy to do or are there some extra steps not described?[NEWLINE]agent: Were you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: No I wasn't[NEWLINE]agent: Were you a highly qualified special education teacher whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: No I didn't work with special ed students[NEWLINE]agent: You are not eligible for the combined maximum forgiveness amount[NEWLINE][BOUNDARY][NEWLINE]user: what loan forgiveness can I get for a Federal Consolidation Loan?"}
{"id": "superseg_train_6466", "dialogue": "user: Hey, greetings to you. You know, i got a student loan, so i have to repay it, but i got a teacher job too. That counts for anything on the loan?[NEWLINE]agent: It does, indeed. Being a teacher can be useful for you, as you can get a loan forgiveness, Which amount can be $17,000 or $5,000, depending on the subject area taught.[NEWLINE]agent: I have to ask, Do you have any loan under both the Direct Loan Program and the FFEL Program?[NEWLINE]user: No, i don't have any loan under any of that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: No problem. Say, if i have a plus loan or that other one, Federal Perkins, i still can use forgiveness?[NEWLINE]agent: Sadly, that's a no. The Plus loans and Federal Perkins Loans are out for this forgiveness. However, you could still be eligible to cut down your Federal Perkins loan based on your employment or volunteer service.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I seem further information to help cut down my Federal Perkins loan?[NEWLINE]agent: If you have any questions, you can contact FedLoan Servicing to answer questions about it.[NEWLINE]user: I still have more questions for you, can you help me?[NEWLINE]agent: Check the page on asking frequently asked PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: What are federal programs? and what conditions must be met to be approved?"}
{"id": "superseg_train_6467", "dialogue": "user: I need to know if I'm teaching at a low-income school or educational service agency, please[NEWLINE]agent: The school or educational services agency must be listed in the Teacher Cancellation  Low Income (TCLI) Directory, published each year by the US Department of Education.[NEWLINE]agent: Have you found out if your school or educational services agency is classified as low income?[NEWLINE]user: Not yet[NEWLINE]agent: Is the TCLI Directory available before May 1?[NEWLINE]user: No, just after May 1[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am applying for forgiveness of loans that are with different loan servicers?[NEWLINE]agent: In that case, you must submit a separate form to each of them[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a member of AmeriCorps, the Peace Corps, or the US Department of Defense is paying off my debt?[NEWLINE]agent: There are special rules that allow borrowers who are AmeriCorps or Peace Corps volunteers to use their Segal Education Award or Peace Corps transition payment to make a one-time payment that can count up to 12 qualified PSLF payments.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am employed in more than one qualified part-time job at the same time?"}
{"id": "superseg_train_6468", "dialogue": "user: If I have a defaulted loan, am I eligible for teacher loan forgiveness?[NEWLINE]agent: Are you currently in default with your loan?[NEWLINE]user: Yes, unfortunately, I am[NEWLINE]agent: You will not be eligible for forgiveness of that loan unless you make satisfactory arrangements with the holder of the defaulted loan[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question for my loan default, what if my school failed to return the loan funds after I withdrew?[NEWLINE]agent: This may make you eligible for a discharge of the loan money that your school failed to return.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents received a Direct PLUS loan for my education? Does the loan still qualify?[NEWLINE]agent: yes. If your school did not return the loan money, that amount will be discharged.[NEWLINE]agent: Did the school refuse to make a required return of your parent's PLUS loan funds?[NEWLINE]user: No.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out who my loan servicer is?"}
{"id": "superseg_train_6469", "dialogue": "user: I'm part of the teacher loan program and I wanted to know if I can receive loan forgiveness or not.[NEWLINE]agent: Of course. You can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.[NEWLINE]user: Well, what if I complete five years of qualifying teaching and then I get forgiveness of my Direct Loans?[NEWLINE]agent: If you complete five consecutive years of qualifying teaching and receive forgiveness of your Direct Loans under the Teacher Loan Forgiveness Program, any payments you made on your Direct Loans during that five-year period can not be counted toward the required 120 monthly payments for the Public Service Loan Forgiveness Program.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that makes sense. And what if I'm applying for forgiveness of loans from different loan servicers?[NEWLINE]agent: In that case you must submit a separate form to each of them.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. I have another question regarding my federal student loan. What should I do in order to get discharge for my loan?[NEWLINE]agent: It is very important for you to obtain your academic and financial aid records if your school closes since you might need those records if you plan to attend another school or want your student loans discharged.[NEWLINE]user: What would I need from this school if I am planning on completing my education elsewhere?[NEWLINE]agent: You will need to obtain your academic and financial records if you plan to attend another school.[NEWLINE][BOUNDARY][NEWLINE]user: Are you able to answer questions about benefits I may have by receiving a closed school loan discharge?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you inquiring about the benefits you would receive by obtaining a closed school loan discharge?[NEWLINE]user: Yes, I am."}
{"id": "superseg_train_6470", "dialogue": "user: Hello, I want to know if my federal student loans can be forgiven if I have worked as a teacher.[NEWLINE]agent: Of course. Learn about the forgiveness program to see whether you qualify.[NEWLINE]agent: Did you teach full-time for five complete and consecutive academic years in a low-income school or educational service agency, and do you meet the other listed qualifications?[NEWLINE]user: Yes, I do![NEWLINE]agent: Then you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.[NEWLINE]user: I see this is something that I'm looking for, because of the covid19 outbreak. Does this count? I mean, this is covered?[NEWLINE]agent: Yes, there are special measures that has been taken about this, which will last from march 13 through sept 30 of 2020.[NEWLINE]user: I'm wondering if my service as a teacher will help me in getting my federal consolidation loan forgiven?[NEWLINE]agent: In that case you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized Federal Stafford Loan, or Unsubsidized Federal Stafford Loan.[NEWLINE][BOUNDARY][NEWLINE]user: I have a loan question. What types of loans qualify?[NEWLINE]agent: Any loan received under the William D. Ford Federal Direct Loan Direct Loan Program would qualify for PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. May I know the eligibility requirements for Direct Loans or Federal Family Education Loan FFEL Program loans?[NEWLINE]agent: Well, you must not have had an outstanding balance on Direct Loans or Federal Family Education Loan FFEL Program loans as of Oct. 1, 1998, or on the date that you obtained a Direct Loan or FFEL Program loan after Oct. 1, 1998.[NEWLINE][BOUNDARY][NEWLINE]user: Now that's interesting, thank you. What do I need to do to receive the maximum $ 17,500 in loan forgiveness?[NEWLINE]agent: Are you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: No, sorry.[NEWLINE]agent: Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?[NEWLINE]user: No, I'm not."}
{"id": "superseg_train_6471", "dialogue": "user: How much loan forgiveness could I possibly get?[NEWLINE]agent: The most loan forgiveness you could get is either$17,500 or $5,000 and it is determined by what subject area you taught.[NEWLINE]user: What if I have eligible loans under both Direct Loan and FFEL Program?[NEWLINE]agent: You still can only receive a combined maximum forgiveness of $17,500 or $5,000.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding under both Direct Loan. can I use time spent at church to be considered a full time employee?[NEWLINE]agent: Time spent on religious instruction or worship services may not be counted toward meeting the full-time employment requirement.[NEWLINE][BOUNDARY][NEWLINE]user: On the repayment plans to qualify do the payments stay the same or can they increase?[NEWLINE]agent: Your payment may increase depending on your income and the amount that you owe. If you do not want the possibility of higher payments then the PSLF Program may not be for you[NEWLINE][BOUNDARY][NEWLINE]user: How soon can I get into public service loan forgiveness?[NEWLINE]agent: You have to make 120 qualifying monthly payments so it will take at least 10 years before you can qualify.[NEWLINE]agent: Are you working toward PSLF?[NEWLINE]user: yes"}
{"id": "superseg_train_6472", "dialogue": "user: I want to find out more about who is handling my school loan[NEWLINE]agent: We can help you learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: where do I go for info if the loan isn't with the Department of Education?[NEWLINE]agent: Do you have FFEL Program loans that are not owned by ED?[NEWLINE]user: yes[NEWLINE]agent: You should contact your servicer[NEWLINE][BOUNDARY][NEWLINE]user: what do I do after I get the welcome letter on a loan transfer?[NEWLINE]agent: You should start sending in payments to the new servicer[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Can you tell me on what options do I have if I'm struggling in making payments on my federal student loans?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6473", "dialogue": "user: I'd like to know what I can expect from the person in charge of my Student Loan.[NEWLINE]agent: We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: How do I find out who my servicer is?[NEWLINE]agent: You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Federal Student Loan, can you give me more information about the types of repayment plans available?[NEWLINE]agent: Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a grace period after graduation?[NEWLINE]agent: After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Would that be when I would have to begin making payments?[NEWLINE]agent: Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.[NEWLINE]agent: Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?[NEWLINE]user: Yes, it is."}
{"id": "superseg_train_6474", "dialogue": "user: hi could you tell me who is my student loan manager?[NEWLINE]agent: Of course Learn about the role student loan servicers play in the repayment process and which servicer handles your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: and how do I find out who my loan manager is?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding student loan manager.[NEWLINE]agent: For most federal student loan types, after you graduate, leave school, or drop below half - time enrollment, you have a six - month grace period sometimes nine months for Perkins Loans before you must begin making payments. This grace period gives you time to get financially settled and to select your repayment plan. Not all federal student loans have a grace period. Note that for most loans, interest accrues during your grace period. You can choose to pay the interest that accrues during your grace period. This prevents that interest from being added to the principal balance also known as interest capitalization. How long do federal student loans have a grace period?[NEWLINE][BOUNDARY][NEWLINE]user: Do I really have a grace period of six month?[NEWLINE]agent: Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What loan servicers are used to make payments to?[NEWLINE]agent: The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.[NEWLINE]agent: Did you set up automatic monthly debit payments for your loan from your checking or savings?[NEWLINE]user: No, I have not set up automatic payments.[NEWLINE]agent: Do you send your payment by mail?"}
{"id": "superseg_train_6475", "dialogue": "user: Hello, I would like to know Who is my student loan administrator?[NEWLINE]agent: It is important to first know the role that student loan administrators play in the repayment process and which administrator handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I receive the welcome letter from my new administrator?[NEWLINE]agent: You must do the following, do you want to know?[NEWLINE][BOUNDARY][NEWLINE]user: I need to know more about  after graduation?  What is the grace period for federal student loans?[NEWLINE]agent: For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Do I really have a grace period of six month?[NEWLINE]agent: Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What loan servicers are used to make payments to?[NEWLINE]agent: The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.[NEWLINE]agent: Did you set up automatic monthly debit payments for your loan from your checking or savings?[NEWLINE]user: No, I have not set up automatic payments.[NEWLINE]agent: Do you send your payment by mail?"}
{"id": "superseg_train_6476", "dialogue": "user: Hello, I came here to learn more about my student loan servicer.[NEWLINE]agent: Then you're in the right place. Here you can learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: If I contact you, can you tell my loan status?[NEWLINE]agent: Yes, we can tell you your loan status.[NEWLINE][BOUNDARY][NEWLINE]user: Understood, another question, could you give me more information about the types of payment plans that are available?[NEWLINE]agent: Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a grace period after graduation?[NEWLINE]agent: After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Would that be when I would have to begin making payments?[NEWLINE]agent: Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.[NEWLINE]agent: Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?[NEWLINE]user: Yes, it is."}
{"id": "superseg_train_6477", "dialogue": "user: Hello, I would like to know Who is my student loan administrator?[NEWLINE]agent: Of course, we can also help you learn about the role student loan administrators play in the repayment process and which administrator handles your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I contact for information on loans?[NEWLINE]agent: Is your loan for the current or next school year?[NEWLINE]user: yes for the current school year[NEWLINE]agent: In that case contact your school's financial aid office directly for information on[NEWLINE][BOUNDARY][NEWLINE]user: Another question, these days a private company contacted me to ask me to pay the registration fees, is that normal?[NEWLINE]agent: in that case it is not us, you must withdraw it is a scam.[NEWLINE][BOUNDARY][NEWLINE]user: Ok thank you, I would also like to know about the problems when making the payment of my loan, where do I find information if it happens that I have problems paying my federal student loan?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6478", "dialogue": "user: What can I learn about my student loan servicer?[NEWLINE]agent: You can learn about the student loan servicers and what role they play in the repayment process.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if my loan is transferred to another loan servicer?[NEWLINE]agent: You should receive an email or letter from your assigned servicer to tell you about the transfer.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have FFEL Program loans that are not owned by ED?[NEWLINE]agent: Then you would need to contact your servicer for details about repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: What if my federal student loan was transferred from one servicer to a different one?[NEWLINE]agent: The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about interest on federal student loans. What would I do if I'm having trouble making payments on my federal student loans?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6479", "dialogue": "user: hi[NEWLINE]agent: For that kind of matters, you can use our information tools to determine which servicer handles your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, but what if my student loans are from a servicer which is not with the Department of Education?[NEWLINE]agent: For those kind of loans, you'll have to contact the servicer itself to get any details about it and any other data related to repayment options and tools.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still hoping to learn the status of my loan payment. What would I do if I'm having trouble making payments on my federal student loans?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6480", "dialogue": "user: Hi, I need to know who my loan manager is, please.[NEWLINE]agent: This loan servicer is intended to manage your federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: What requirements should be managed for non-ED loans?[NEWLINE]agent: FFEL Program loans are unrelated to others[NEWLINE]user: The FFEL Program loan is linked to ED[NEWLINE]agent: Your administrator must have all this information at hand[NEWLINE][BOUNDARY][NEWLINE]user: Those loans is for this or the other year?[NEWLINE]agent: Your school's financial aid office must have that information[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another Trouble Making Your Federal Student Loan Payments related issue. What would I do if I'm having trouble making payments on my federal student loans?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6481", "dialogue": "user: Hello, i'm about to start my loan repayment and was told about some counseling, Would you help me there, please?[NEWLINE]agent: O.k, lets check. You probably mean Exit Counseling. Are you familiarized with that figure?[NEWLINE]user: No, i'm afraid not.[NEWLINE][BOUNDARY][NEWLINE]agent: O.K. Do you even know if you are eligible to that option?[NEWLINE]user: Ah, yeah, yeah. That i read about it. I think it has to do with folks that have taken loans or something, right?[NEWLINE]agent: Well, yeah, kinda. It is meant for those students who have received a loan, under the subsidized, unsubsidized or plus options, but have graduated or leave school.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, could you please give me more information about what is a TEACH Grant?[NEWLINE]agent: It's a program that provides funds to students who are completing or who plan to complete coursework that is required to begin a career in teaching, and agree to teach full time for at least four years at an elementary school, secondary school  or educational service agency that serves students from low-income families and to meet other requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this program?[NEWLINE]agent: Students who are receiving a TEACH Grant  and who have completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: ow long will it take  the ATS process?"}
{"id": "superseg_train_6482", "dialogue": "user: Hello, how you doing? Please i need some guidance about the exit counseling option, because i'm on a Federal Loan program.[NEWLINE]agent: Greetings. Lets see. Do you know anything about Exit Couseling?[NEWLINE]user: No, sorry, but i don't too much of it.[NEWLINE][BOUNDARY][NEWLINE]agent: But you are aware about who are supposed to go through it?[NEWLINE]user: Oh yeah, I was told that it goes for those who have a federal loan but has some kind of specifics conditions, is that right?[NEWLINE]agent: You're not mistaken. Effectively, Exit Counseling is reserved for those students who want to prepare themselves for repaying their loans, being these from federal programs. In any case, you must go through counseling each time you drop below half-time enrollment, you graduate or you leave the school.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, so that is what entrance counseling is for. So, what if I'm completing entrance counseling to borrow a loan as an undergraduate student?[NEWLINE]agent: Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense. And how long is this supposed to take?[NEWLINE]agent: The entire counseling process must be completed in a single session. Most people complete counseling in 20 - 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: I see, where can I find more information about that?"}
{"id": "superseg_train_6483", "dialogue": "user: What exactly is Exit Counseling?[NEWLINE]agent: Has someone explained to you what Exit Counseling is pertaining to your federal student loan?[NEWLINE]user: No one has explained to me what Exit Counseling is?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know that you are supposed to complete Exit Counseling because you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program?[NEWLINE]user: No, I was never told about Exit Counseling and that I should complete it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it would take for the entire Exit Counseling session?[NEWLINE]user: No, I do not know how long the session would take.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need to complete the session?[NEWLINE]user: Yes, I know I need my Verified FSA ID.[NEWLINE]agent: Yes, you are correct that you need a Verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete the Exit Counseling?"}
{"id": "superseg_train_6484", "dialogue": "user: need exit counseling info[NEWLINE]agent: Would you like to know more about Exit Counseling?[NEWLINE]user: yes please[NEWLINE]agent: Exit counseling provides information to prepare you to repay your federal student loan.[NEWLINE]user: Do I need the counseling for any loan?[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling when certain events occur.[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding FSA, what do I need in order to complete my position as a co-signer with the FSA?[NEWLINE]agent: Initially, you will need to be logged in with your own personal FSA ID in order to co-sign the applicant's IDR request[NEWLINE][BOUNDARY][NEWLINE]user: How long should it normally take to complete my role as a co-signer?[NEWLINE]agent: Your role is normally completed in one session, which most people manage to complete in 10 minutes[NEWLINE][BOUNDARY][NEWLINE]user: How does my spouse provide me with a co-sign code during the Income-Driven Repayment Plan Request?"}
{"id": "superseg_train_6485", "dialogue": "user: Can you please tell me about exit counseling?[NEWLINE]agent: Are you preparing to repay a federal student loan?[NEWLINE]user: I am indeed preparing to pay off my loan.[NEWLINE]agent: Exit counseling provides important information to prepare you to repay your federal student loan.[NEWLINE]agent: Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?[NEWLINE]user: Yes, I have.[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program you must complete the exit counseling.[NEWLINE][BOUNDARY][NEWLINE]user: How long does the counseling process take?[NEWLINE]agent: The entire counseling process must be completed in a single session and most people complete it in twenty to thirty minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need anything with me in order to complete the counseling?[NEWLINE]agent: You will need your verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this exit counseling?"}
{"id": "superseg_train_6486", "dialogue": "user: I've heard about exit counseling and I came here wanting to know what exactly that is and how it works. Can you please tell me more about it?[NEWLINE]agent: Of course. Are you wondering what exit counseling is?[NEWLINE]user: Yes, like I mentioned above.[NEWLINE]agent: Well, exit counseling provides important information to prepare you to repay your federal student loan.[NEWLINE]user: What if I have received a PLUS loan under the Direct Loan Program?[NEWLINE]agent: In that case you must complete exit counseling each time you drop below half-time enrollment, graduate or leave the school.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about exit counseling. O.k, I guess that takes a lot of sessions, right? I mean, is it made over many days?[NEWLINE]agent: Nothing like that. Counseling for this program is quite simple, so it won't take more than 20 or 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Really? Wow, that's a relief. Don't get me wrong, but sometimes these things takes way too long. Anyway, another question. In something called Agreement to Serve, Who must do that?[NEWLINE]agent: Well, that  would be for those students who are receiving a TEACH Grant, and passed their TEACH Initial and Subsequent Counseling for the same Award Year.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right, Seem kinda obvious. Lastly, going back to the TEACH counselling, What do  need to access that?"}
{"id": "superseg_train_6487", "dialogue": "user: Why do I need exit counseling when dealing with federal student aid?[NEWLINE]agent: Do you know what Exit Counseling is?[NEWLINE]user: Actually, I do not know exactly what it is.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the exit counseling?[NEWLINE]user: Yes, I know I am supposed to complete it but not why.[NEWLINE]agent: It is a step required for students who leave school, graduate, or fall below half-time student for PLUS loan, subsidized or unsubsidized loan under the Direct Loan Program or the FFEL Program.[NEWLINE][BOUNDARY][NEWLINE]user: What information does exit counseling provide?[NEWLINE]agent: Exit counseling gives important information that helps you prepare to repay your federal student loan.[NEWLINE]user: Alright. I'd also like to know about FFEL Program. And what should I do to receive a Direct PLUS Loan?[NEWLINE]agent: Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Master Promissory Direct PLUS Loan MPN promissory note, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans that receive under the Direct PLUS MPN loan[NEWLINE][BOUNDARY][NEWLINE]user: And how do I apply for a PLUS loan?"}
{"id": "superseg_train_6488", "dialogue": "user: exit counseling info[NEWLINE]agent: Did you want to know what Exit Counseling is?[NEWLINE]user: yes[NEWLINE]agent: Exit counseling provides important information to prepare you to repay your federal student loan[NEWLINE]agent: Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?[NEWLINE]user: no, just wanted to be prepared[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to have to do this counseling?[NEWLINE]agent: You will need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the term \"co-signer\"? What if I don't have access to a reference number or a code for co-signing?[NEWLINE]agent: Then you should contact the IDR applicant because an email was sent to them containing the reference number or co-sign code.[NEWLINE]user: I do not know where the reference number or co-sign code is, how can i get it?"}
{"id": "superseg_train_6489", "dialogue": "user: I need some information about the Graduated Repayment Plan.[NEWLINE]agent: I can assist you with that. The Graduated Repayment Plan allows you to start your loan with smaller payments that will increase every two years. You will make these payments for up to 10 years, depending on the amount of your loan.[NEWLINE]agent: Are you considered low income right now, but expect your income to increase over time?[NEWLINE]user: No, I'm not considered low income.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do the payments differ for someone with a direct consolidation loan?[NEWLINE]agent: Yes. The length of your repayment period will depend on the amount of your total education loan debt.[NEWLINE][BOUNDARY][NEWLINE]user: for Federal Loans That Are Eligible What about direct loans that are subsidized?[NEWLINE]agent: Yes, they are eligible[NEWLINE][BOUNDARY][NEWLINE]user: how do I report school loans I want taken into consideration when my repayment period is worked out for a direct consolidation loan?[NEWLINE]agent: You need to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want to be considered in the determination of your repayment period.[NEWLINE]user: what kind of loans can I list on there?"}
{"id": "superseg_train_6490", "dialogue": "user: I heard about a repayment plan which isn't all at once and would like information.[NEWLINE]agent: Yes the Graduated Repayment Plan starts with lower payments that increase every two years, and payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]agent: Are you in a low paying job?[NEWLINE]user: Yes and I was worried about being hampered by huge debt repayment.[NEWLINE]agent: Well if your income is low now but you expect it to increase steadily over time, this plan may be right for you.[NEWLINE]user: May I ask another question about the life plan's interest? And how much would it cost me?[NEWLINE]agent: you will pay the least amount of interest over the life of your plan.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know this plan? Are all federal student aid eligible for this graduate rebate?[NEWLINE]agent: A list of loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan FFEL Program which are eligible for the Graduated Repayment Plan can be found here.[NEWLINE]user: I'm looking for information on FFEL PLUS Loans. Are there any other types of loans that are available for this program?[NEWLINE]agent: FFEL Consolidation Loans are also eligible for the Income-Sensitive Repayment Plan.[NEWLINE]user: another question about Eligible Federal Loans. Does the list include the Direct Subsidized Loans?[NEWLINE]agent: Yes it is eligible.[NEWLINE][BOUNDARY][NEWLINE]user: How often must I make a payment my loan?[NEWLINE]agent: You must make monthly payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are there criteria for the amount that I must pay?"}
{"id": "superseg_train_6491", "dialogue": "user: Hello, I would like to obtain information about The Graduate Payment Plan[NEWLINE]agent: Payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]agent: Are your income low now?[NEWLINE]user: yes[NEWLINE]agent: If your income is low now, but you expect it to increase steadily over time, this plan may be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: good to know, but does this plan apply to all loans?[NEWLINE]agent: Yes, it is, except for the direct consolidation loans and feel consolidation loans.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about Eligible Federal Loans. What kinds of loans am I eligible for?[NEWLINE]agent: The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:[NEWLINE][BOUNDARY][NEWLINE]user: So,  What if I have an income that is not taxed or do not have an income at all?[NEWLINE]agent: You would have to mark it the online application or paper application and you are not required to supply further documentation.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about the Graduated Repayment Plan. What kinds of loans am I eligible for?[NEWLINE]agent: The following loans from the William D. Ford Federal Direct Loan, Direct Loan Program, and the Federal Family Education Loan FFEL Program are eligible for the Graduated Repayment Plan: Direct Subsidized Loans, Direct Unsubsidized Loans, Direct PLUS Loans, Direct Consolidation Loans, Subsidized Federal Stafford Loans, Unsubsidized Federal Stafford Loans, FFEL PLUS Loans, and FFEL Consolidation Loans.[NEWLINE]user: What programs are eligible for the Graduate Payment Plan?[NEWLINE]agent: William D. Ford Federal Direct Loan Direct Program and Federal Family Education Loan Program FFEL[NEWLINE][BOUNDARY][NEWLINE]user: And what about the monthly payments for consolidation loans?"}
{"id": "superseg_train_6492", "dialogue": "user: Hello, I would like to know what the Graduate Payment Plan is like[NEWLINE]agent: Of course Payments are made for up to 10 years between 10 and 30 years for consolidation loans[NEWLINE]agent: Your income is low now, but do you expect it to increase steadily over time?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and how are the monthly payments in this plan?[NEWLINE]agent: Under this plan, your monthly payments start low and increase every two years[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regardingE l g b.Btw, for XXXX. what about direct subsidized loans?[NEWLINE]agent: Yes, they are eligible[NEWLINE][BOUNDARY][NEWLINE]user: how do I report school loans I want taken into consideration when my repayment period is worked out for a direct consolidation loan?[NEWLINE]agent: You need to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want to be considered in the determination of your repayment period.[NEWLINE]user: what kind of loans can I list on there?"}
{"id": "superseg_train_6493", "dialogue": "user: I need some information about the Graduated Repayment Plan.[NEWLINE]agent: Allow me to assist you with that. Under the Graduated Repayment Plan, payments start low and increase every two years. These payments will be made for up to 10 years.[NEWLINE]agent: Are you considered low income, but expect your income to increase over time?[NEWLINE]user: Yes. I'll be making more money later on.[NEWLINE]agent: Great. This plan could be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about on how my monthly payments will be if I have a Direct Consolidated Loan or FFEL Consolidated Loan?[NEWLINE]agent: In this instance, the length of the repayment period will depend on the amount of borrowing that is outstanding, known as your total education loan indebtedness, this debt includes any student loan debt you may have that is joined to your consolidation loan[NEWLINE][BOUNDARY][NEWLINE]user: Are FFEL Consolidation Loans eligible for this plan?[NEWLINE]agent: Yes, they are.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what consequences can I have if I do not recertify my family size and income before the annual deadline?[NEWLINE]agent: In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? with respect to the Federal Loan. What other loans are eligible?[NEWLINE]agent: Most loans from the William D. Ford Federal Direct Loan Program and the FFEL Program are eligible for this plan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use the loan simulator to estimate my payments under the Graduated Repayment Plan?[NEWLINE]agent: Absolutely. We recommend that you use our loan simulator before you contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: How will my payments differ with a FFEL Consolidation Loan?"}
{"id": "superseg_train_6494", "dialogue": "user: Please, tell me about the Graduated Repayment Plan[NEWLINE]agent: Sure. Payments are made for up to 10 years between 10 and 30 years for consolidation loans[NEWLINE]agent: Do you hope to constantly increase your income over time?[NEWLINE]user: Yes, I hope that[NEWLINE]agent: Ok, check this plan, maybe is good for you[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the Sensitive Repayment Plan? Are you aware of the FFEL Program Loans that are available?[NEWLINE]agent: The subsidized and unsubsidized Federal Stafford Loans, FFEL PLUS loans, and FFEL Consolidation Loans are all available for Income-Sensitive Repayment Plan.[NEWLINE]user: I just remember asking about the percentages are large?. What loans are eligible for the Graduated Payment Plan?[NEWLINE]agent: Check the list below[NEWLINE][BOUNDARY][NEWLINE]user: Also, for DEL PLUS loans. And where do I get more information?[NEWLINE]agent: Paying off your loans Provides information on federal student loan repayment plan options, finds loan history and loan managers, and makes payments[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about Graduated Repayment Plan. Can you tell me what the monthly payments are for Federal Education Loans, except Consolidation Loans?[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: How can I include other student loan debts in determining the repayment period of my Direct Consolidation Loan?[NEWLINE]agent: You need to be sure to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want considered in the determination of your repayment period[NEWLINE][BOUNDARY][NEWLINE]user: How can I use the Loan Simulator to Estimate my Eligibility and Payment Amount Under the Graduated Repayment Plan?"}
{"id": "superseg_train_6495", "dialogue": "user: I heard my payments on a graduated repayment plan will go higher so I wanted to know when that will happen[NEWLINE]agent: Payments will increase every two years[NEWLINE]agent: Do you expect your income to increase steadily over time?[NEWLINE]user: no, not the way things are in the economy today[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how much can the payments increase?[NEWLINE]agent: They won't be more than three times greater than any other payment[NEWLINE][BOUNDARY][NEWLINE]user: How can I maximize the use of my AGI?[NEWLINE]agent: Your AGI will be used if you filed a federal tax return in the past two years[NEWLINE]user: yes[NEWLINE]agent: Is your current income not significantly different from the income reported on your most recent federal tax return?[NEWLINE]user: yes[NEWLINE]agent: In that case This may be your adjusted adjusted gross income or alternative income documentation.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I get more information?"}
{"id": "superseg_train_6496", "dialogue": "user: I need some info about the graduated repayment plan[NEWLINE]agent: Sure. In this plan, payments are made for up to 10 years between 10 and 30 years for consolidation loans.[NEWLINE]user: What if my income is very low now?[NEWLINE]agent: Don't worry, this plan is good for you[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the eligibility of loans. What loans aren't covered by the Income-Sensitive Repayment Plan?[NEWLINE]agent: A William D. Ford Federal Direct Loan is not eligible for the repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What about Subsidized Federal Stafford Loans?[NEWLINE]agent: Yes these loans are also eligible.[NEWLINE]user: What other loans are eligible for this program?"}
{"id": "superseg_train_6497", "dialogue": "user: Hello, I would like you to help me choose the direct loan MPN[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and after logging in what should I do?[NEWLINE]agent: you must click on View demo[NEWLINE][BOUNDARY][NEWLINE]user: okay. And could you tell me what a Master Note (MPN) is?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE]user: What is the initial fund for this type of program?[NEWLINE]user: One last thing, regarding reviews of the external service providers program, is the US department of education supervising these providers?[NEWLINE]agent: How does the US Department of Education relate to program plans?[NEWLINE]user: And how is it related to the institution?"}
{"id": "superseg_train_6498", "dialogue": "user: Where do I get started to learn more about the loan master promissory note[NEWLINE]agent: Are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: You would select the option for MPN for Direct Subsidized Loans or Direct Unsubsidized Loans available to eligible undergraduate students[NEWLINE]user: what kind of info will it have?[NEWLINE]agent: You can view a demonstration to help you out[NEWLINE][BOUNDARY][NEWLINE]user: very well. now for the option for MPN. What kinds of things does title iv do?[NEWLINE]agent: The Title IV regulations authorize the U.S. Department of Education to provide oversight of third-party servicers.[NEWLINE]user: what is something that is done during reviews?[NEWLINE]agent: Reviewers will evaluate the third-party servicers\u2019 and schools\u2019 compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the third-party servicers and their partner schools must take to improve future administrative capabilities.[NEWLINE]user: who can be a third party servicer?"}
{"id": "superseg_train_6499", "dialogue": "user: Hello, I would like you to help me choose the direct loan MPN[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a graduate / professional student?[NEWLINE]user: yes[NEWLINE]agent: Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.[NEWLINE]user: Also, I need to find out information on Master Promissory Note (MPN) for Direct PLUS Loans. As a graduate/professional student is it necessary to complete the MPN?[NEWLINE][BOUNDARY][NEWLINE]agent: If you are applying for Direct Unsubsidized Loan or a Direct PLUS Loan you should complete the MPN. Are you applying for one of these loans?[NEWLINE]user: No I am not applying at this stage.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I am ready to apply what do I need to complete the application?"}
{"id": "superseg_train_6500", "dialogue": "user: hello could you help me choose the direct loan MPN[NEWLINE]agent: Of course are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE]user: and what should I do after logging in?[NEWLINE]agent: after starting the section you must go to the section See demo[NEWLINE][BOUNDARY][NEWLINE]user: okay. Could you also tell me what a master promissory note is?[NEWLINE]agent: Of course The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.[NEWLINE]user: What are the requirements that an external administrator needs to provide services to a school?[NEWLINE]agent: The servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.[NEWLINE]user: how do they make sure the servicers are doing what they need to do?"}
{"id": "superseg_train_6501", "dialogue": "user: hello could you help me to choose the MPN of direct loan that I want to obtain[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE]user: You have treated me very well, I have no complaints. Can I also see a demo for it?[NEWLINE]agent: Yes, you can view a demo for it.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need for my request?[NEWLINE]agent: You'll need a verified username and password FSA ID, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about MPN for direct plus loans?[NEWLINE]agent: You can use this MPN for Direct PLUS Loans available to eligible graduate/professional students. You may also need to complete an MPN for Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who should fill this out?[NEWLINE]user: Yes, please tell me.[NEWLINE][BOUNDARY][NEWLINE]agent: 30 minutes?"}
{"id": "superseg_train_6502", "dialogue": "user: hello could you help me to choose the MPN of direct loan that I want to obtain[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: a graduate / professional student?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: father of a college student?[NEWLINE]user: yes[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: okay. and could you tell me what a Master Note is?[NEWLINE]agent: The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.[NEWLINE]user: and is this document legal?"}
{"id": "superseg_train_6503", "dialogue": "user: Hello, could you help me choose the direct loan MPN that I want to obtain?[NEWLINE]agent: are you an undergraduate student?[NEWLINE]user: yes[NEWLINE]agent: In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: I have had some financial problems lately so a question arose. If I get a PLUS loan and have trouble paying it, what will happen?[NEWLINE]agent: If you will have trouble making a payment, contact your loan servicer right away. They can help you understand your options for keeping your loan in good standing.[NEWLINE][BOUNDARY][NEWLINE]user: What criteria must I meet to be eligible for this loan?[NEWLINE]agent: Are you either the biological, adoptive parent or stepparent of a dependent undergraduate student enrolled at least half-time at an eligible school?[NEWLINE]user: Yes the biological parent.[NEWLINE]agent: Is your credit rating good?[NEWLINE]user: Yes I have a decent credit rating.[NEWLINE]agent: Do you meet the eligibility requirements for federal student aid?[NEWLINE]user: Yes, I think I do.[NEWLINE]agent: Then you should be a candidate to receive a parent PLUS loan.[NEWLINE][BOUNDARY][NEWLINE]user: You mentioned earlier that my loan agent could help me if I'm having trouble paying. What exactly could he do?"}
{"id": "superseg_train_6504", "dialogue": "user: How do I choose the correct Direct Loan MPN within the FSA application process?[NEWLINE]agent: Are you currently an undergraduate student?[NEWLINE]user: Yes I am[NEWLINE]agent: You then use this particular MPN for Direct Subsidized Loans or Direct Unsubsidized Loans which are available to eligible undergraduate students[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Graduate or a Professional Student?[NEWLINE]agent: You then need to locate the correct MPN which will allow you to borrow federal student loans. This category of student can be eligible for Direct Unsubsidized Loans, Direct PLUS Loans or both. An MPN is needed for each loan type that you intend to avail of[NEWLINE][BOUNDARY][NEWLINE]user: What is a Master Promissory Note (MPN)?[NEWLINE]agent: The MPN is a legal document which outlines that you promise to repay your loan and any interest and fees to the US Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a parent of an undergraduate student, does this make any difference to the MPN process?[NEWLINE]agent: In this situation, you use the PLUS MPN for Direct PLUS Loans which are available to parents of undergraduate students[NEWLINE][BOUNDARY][NEWLINE]user: What is contained within an MPN when applying for federal student aid?"}
{"id": "superseg_train_6505", "dialogue": "user: hi could you help me How to correct or update your FAFSA application[NEWLINE]agent: Of course Learn what types of fixes and updates you can make and how to make them[NEWLINE][BOUNDARY][NEWLINE]user: And what kind of changes can I make to my FAFSA form once it has been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: did you make any mistake?[NEWLINE]user: yes[NEWLINE]agent: did you make a mistake in what you reported on the FAFSA?[NEWLINE]user: well in that not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and can the information I gave be changed?[NEWLINE]agent: There are only a few cases where you will want or need to change the information you reported.[NEWLINE][BOUNDARY][NEWLINE]user: Are there clear financial arrangements in place at schools for students who are enrolled?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE][BOUNDARY][NEWLINE]user: I'm really hoping to learn more about the students who are reliant on me. What if I don't live with my parents?"}
{"id": "superseg_train_6506", "dialogue": "user: can you tell me how to update FAFSA[NEWLINE]agent: Of course, review how it works FAFSA[NEWLINE][BOUNDARY][NEWLINE]user: KNOW THE OPERATION OF FAFSA, NOW HOW I DO THE UPDATE[NEWLINE][BOUNDARY][NEWLINE]agent: Perfect, before updating check the corresponding corrections[NEWLINE]user: Okay, I will start making the respective corrections[NEWLINE]agent: watch for the information you put on the form[NEWLINE]user: I am making the respective corrections[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Check if you have any information supplied with errors[NEWLINE]agent: Check your SSN and correct if you have errors[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what are the Dependency Status Question on the 2020 21 FAFSA  And how to fill up Form?[NEWLINE]agent: You are not a veteran if you 1 have never engaged in active duty including basic training in the U.S. armed forces, 2 are currently a Reserve Officers Training Corps ROTC student or a cadet or midshipman at a service academy, 3 are a National Guard or Reserves enlistee activated only for state or training purposes, or 4 were engaged in active duty in the U.S. armed forces but released under dishonorable conditions and should answer with \"no\".[NEWLINE][BOUNDARY][NEWLINE]user: What should I expect after I submit my FAFSA form?"}
{"id": "superseg_train_6507", "dialogue": "user: hi can you help update my FAFSA application[NEWLINE]agent: Of course we can give you information so that you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]agent: Want to know what changes you can make to your FAFSA once it has been processed?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know how to make changes to your FAFSA?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is it possible to change the information later?[NEWLINE]agent: There are some cases in which you will want or need to change the information you reported.[NEWLINE][BOUNDARY][NEWLINE]user: I will need to learn more about the FAFSA application. Do I need to make some changes to my SAR?[NEWLINE]agent: Yes. It is very important that you correct or update any incorrect information on your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: How do I receive my SAR?[NEWLINE]agent: You will receive your SAR on paper. If you provide an email address, you will also be able to view your SAR online.[NEWLINE]agent: Did you provide an email?[NEWLINE]user: Yes, I did.[NEWLINE]agent: Great. You will receive an email from noreply@FAFSA.gov. This email will provide you with instructions to get an online copy of your SAR.[NEWLINE]user: Will I receive a paper SAR if I get the online copy?"}
{"id": "superseg_train_6508", "dialogue": "user: hi could you help me update my FAFSA application[NEWLINE]agent: Of course, we can help you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]user: ok and what kind of changes can I make to my FAFSA form once it has been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: did you make a mistake on the form?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: did you fill out a FAFSA using an incorrect social security number (SSN)?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Has your situation changed?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to add or remove a school?[NEWLINE]user: neither. anyway thanks for the help[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the difference between a dependent and an independent student when applying for federal student aid?[NEWLINE]agent: Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, when it comes to the documents. When filling out the FAFSA form, what kind of financial information is required?"}
{"id": "superseg_train_6509", "dialogue": "user: Hello, I would like to know How do I make changes to my FAFSA form?[NEWLINE]agent: You can make changes in one of the following ways[NEWLINE]agent: Did you file an amended 1040X return?[NEWLINE]user: yes[NEWLINE]agent: Contact your school's financial aid office to discuss whether it would be appropriate for the school to adjust the information on your FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern. What if I have answered that I'm a student who is financially reliant on others?[NEWLINE]agent: Then for federal student aid purposes, you're considered to be an independent student and will not provide information about your parents on the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know the FAFSA form that I must update?[NEWLINE]agent: You must update anything that changes your dependency status, for example, you are now pregnant or under legal guardianship, except for a change in your marital status[NEWLINE][BOUNDARY][NEWLINE]user: What if the information on my SAR is incorrect? Is it still possible for me to receive my SAR?[NEWLINE]agent: There will be a space on your SAR where you can write in any corrections.[NEWLINE][BOUNDARY][NEWLINE]user: Should I update my dependency status like let say I get pregnant?[NEWLINE]agent: is correct You must update anything that changes your dependency status, for example now you are pregnant[NEWLINE][BOUNDARY][NEWLINE]user: And what are the questions on the form for?[NEWLINE]agent: Most of the questions on the FAFSA form want to know your situation from the day you sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: and what method do you recommend?"}
{"id": "superseg_train_6510", "dialogue": "user: I need help with making updates to my FAFSA application.[NEWLINE]agent: I can help you understand what types of corrections and updates you can make and how to make them.[NEWLINE][BOUNDARY][NEWLINE]user: That would be great. Can I make any changes to my FAFSA application once it's been processed?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make a mistake that needs to be corrected on your FAFSA form?[NEWLINE]user: No. I don't think so.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you happen to file out your FAFSA form using an incorrect SSN?[NEWLINE]user: No. My social security number was correct.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to make updates, because there have been changes to your current situation?[NEWLINE]user: Yes. I need to change my contact information.[NEWLINE]agent: Most of the information on your FAFSA form cannot be changed, because it must be accurate as of the day you originally signed it.[NEWLINE]agent: Have you spent any of your savings since filing your FAFSA form?[NEWLINE]user: Yes. I have.[NEWLINE]agent: Okay. For information like this, you cannot make an update to show a change in your savings amount.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about loans: Do schools have clear financial arrangements in place for students who are enrolled?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE]user: Can you please tell me on what are the procedures in case I need to make corrections on my FAFSA form?"}
{"id": "superseg_train_6511", "dialogue": "user: hi could you help me how to update my FAFSA application[NEWLINE]agent: Of course, we can help you learn what types of corrections and updates you can do and how to do them.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of changes can I make to my FAFSA form once it has been processed[NEWLINE][BOUNDARY][NEWLINE]agent: did you make a mistake on the form?[NEWLINE]user: yes[NEWLINE]agent: did you make a mistake in what you reported on the FAFSA?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And what are the questions on the form for?[NEWLINE]agent: Most of the questions on the FAFSA form want to know your situation from the day you sign the application.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill out the FAFSA form under any specific circumstances?[NEWLINE]agent: Not really. But if you use to have pop-up blocker in your browser, make sure it allow you to see the pop-ups from fafsa.ed.gov[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out  Do I need a particular condition or do I use something in particular when I fill out the form? How will I receive my SAR?"}
{"id": "superseg_train_6512", "dialogue": "user: can you help me make a correction on my fafsa application?[NEWLINE]agent: We can help you with what types of corrections and updates you can make and how to make them.[NEWLINE][BOUNDARY][NEWLINE]user: what can I change if you already accepted my application?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you make a mistake on the FAFSA form?[NEWLINE]user: no, I want to update some numbers I put on it[NEWLINE][BOUNDARY][NEWLINE]agent: Did you file a FAFSA form using an incorrect social security number?[NEWLINE]user: no, that was correct[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to update information for a situation that has changed?[NEWLINE]user: yes, I have updated information[NEWLINE]agent: Most information can not be updated because it must be accurate as of the day you originally signed your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the federal student assistance purposes? What if I said I'm a student who is financially reliant on others?[NEWLINE]agent: Then for federal student aid purposes, you're considered to be an independent student and will not provide information about your parents on the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?"}
{"id": "superseg_train_6513", "dialogue": "user: hi can you give me information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: yes[NEWLINE]agent: the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years[NEWLINE]user: Ok, but I do need to ask about Gainful Employment Information?  Can you please explain the discretionary income rate?[NEWLINE]agent: Rates less than or equal to 20 % are passing rates, rates greater than 20 % but less than or equal to 30 % are zone rates, and rates greater than 30 % are failing rates.[NEWLINE]user: I also want to know about the 2011 Gainful Employment Informational Rates. Why do the 2011 rates not allow assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: What do these metrics include?[NEWLINE]agent: These metrics include a repayment rate, two debt-to-earnings ratios, and three median student loans.[NEWLINE]user: What do you recommend for downloads?[NEWLINE]agent: I recommend the downloadable spreadsheet[NEWLINE]user: And what happens if the programs do not comply with the measures?"}
{"id": "superseg_train_6514", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Spreadsheet provides the public with information on educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Since when was the new metric calculation of the programs implemented?[NEWLINE]agent: In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the information of lucrative employment, what do you use my access data for?[NEWLINE]agent: Do you understand what Earnings Data is?[NEWLINE]user: No, not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Nevermind about that. What is GE Informational Rate Data used for?[NEWLINE]agent: It provides institutions and the Department with preliminary information about the performance of different institutions.[NEWLINE][BOUNDARY][NEWLINE]user: What is a D/E rate?"}
{"id": "superseg_train_6515", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.[NEWLINE]agent: Have you already seen the publication of the informative rates?[NEWLINE]user: yes[NEWLINE]agent: The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Now, I want to know more about the Earnings Data. What exactly does SSA do?[NEWLINE]agent: The SSA calculates and returns to the United States Department of Education the mean and median annual earnings for a cohort of students who completed the GE program during a specific cohort period.[NEWLINE][BOUNDARY][NEWLINE]user: Sincerely thank you for your answers I understood that you are ordering the SSA but I have a question. Why can't reporting rates form a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: What if the program had less than 30 students?[NEWLINE]agent: The 2011 GE reporting rates were not calculated for a GE program if the program had 30 or fewer alumni in the relevant two-year period.[NEWLINE]user: and with these informative rates can be projections on the rates of future years?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: The information of the rate with which intention was produced?"}
{"id": "superseg_train_6516", "dialogue": "user: hi i need the paid employment spreadsheet[NEWLINE]agent: The spreadsheet provides the public with information on educational programs among other things[NEWLINE]agent: In addition to publishing the informative rates.[NEWLINE]user: At what time do they publish the informative rates?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I need to know when programs fail to meet debt measures they must provide debt warnings and may lose eligibility after failing three of four consecutive years.[NEWLINE]agent: These informative rates were prepared before the years when programs that did not meet debt measures.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about federal loans, what are the requirements for parent PLUS loan eligibility?[NEWLINE]agent: To be eligible to receive a parent PLUS loan you must be the biological or adoptive parent of a dependent undergraduate student who is enrolled at an eligible school.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to the amount that I can borrow?[NEWLINE]agent: The maximum loan amount is the cost of attendance at the school your child will attend minus any other financial assistance he or she receives. Remember that the cost of attendance is determined by the school.[NEWLINE][BOUNDARY][NEWLINE]user: What is the interest rate that is charged on the loan?[NEWLINE]agent: For loans that are first disbursed on or after July 1, 2019 and before July 1, 2020 the interest rate is 7.08%.[NEWLINE]user: Thank you"}
{"id": "superseg_train_6517", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is The W column for?[NEWLINE]agent:  La columna W refleja la deuda crediticia mediana a un a\u00f1o.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I also want to ask about Debt-to-Earnings (D/E) Rate Data. That's right. I guess that kind of information is gathered in some way, huh? Is that information available for review?[NEWLINE]agent: Sure, that kind of date is collected and gathered, then compiled and made available for debt measure year. Right now, the most recent date is 2015.[NEWLINE]agent: By any chance, did you happen to file an appeal before April 25, 2018?[NEWLINE]user: You know? In fact i filed one some time ago, way before that date. Why you ask?[NEWLINE]agent: That's good. It surely was answered, because until that date, no appeals have been denied. If you like, you can review the data and check by yourself its status.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i'll check that out later. Say, that data collection and availability is the same for, lets say, earnings?[NEWLINE]agent: Do you mean, like it was explained before?"}
{"id": "superseg_train_6518", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent: Of course The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: yes[NEWLINE]agent: the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, about the lucrative employment information, can you tell me what the debt-to-earnings ratio is?[NEWLINE]agent: D / E rate data is available for 2015 debt measurement.[NEWLINE][BOUNDARY][NEWLINE]user: For information on the paid employment downloadable spreadsheet, why can't the reporting rates be a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: And where can I get more information about that spreadsheet?[NEWLINE]agent: you can download the Glossary of spreadsheet fields[NEWLINE]user: ok and what is that of column V?[NEWLINE]agent: Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.[NEWLINE]user: and can institutions receive debt measures projects?"}
{"id": "superseg_train_6519", "dialogue": "user: Hello, I would like to obtain Information about the downloadable paid employment spreadsheet[NEWLINE]agent:  The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. Per regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year[NEWLINE]agent: Have you already seen the informational fee publications?[NEWLINE]user: yes[NEWLINE]agent: The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern relating to GE recognized occupations program. What is the purpose of GE Informational Rate Data?[NEWLINE]agent: It provides institutions and the Department with preliminary information about the performance of different institutions.[NEWLINE][BOUNDARY][NEWLINE]user: I'm wondering on what was the objective of GE's information rate?[NEWLINE]agent: The 2011 GE information rate information included in the downloadable spreadsheet was produced to provide institutions with preliminary information that they can use to evaluate their GE programs in preparation for the official paid employment metrics that are They will calculate for the first time in 2013.[NEWLINE]user: why can't reporting rates form a basis for making assumptions?[NEWLINE]agent: The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.[NEWLINE]user: okay. could you tell me what a v column is?[NEWLINE]agent: Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.[NEWLINE]user: And for what purpose was GE's informative rates created?"}
{"id": "superseg_train_6520", "dialogue": "user: Hi there, I'm looking to get further information in relation to the Gainful Emplyment Downloadable Spreadsheet, can you help me with this?[NEWLINE]agent: The 2011 Gainful Employment Downloadable Spreadsheet gives information about different educational programs that are available which prepare students for gainful employment in a recognized occupation GE program. The US Department of Education calculates metrics for all the GE Programs each year[NEWLINE]agent: Have you consulted the most recent publication of the informational rates associated with the GE Program?[NEWLINE]user: No, I have not had a chance to study this yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What are the reasons involved in the 2011 Informational Rates not being intended to make any specific assumptions or determinations about specific GE Programs?[NEWLINE]agent: Because they are Informational Rates, no general or specific assumptions or determinations can be made for any specific GE Program, or even to make a projection about future years' rates[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere that I could view that data?[NEWLINE]agent: Sure, that kind of date is collected and gathered, then compiled and made available for debt measure year. Right now, the most recent date is 2015.[NEWLINE]agent: By any chance, did you happen to file an appeal before April 25, 2018?[NEWLINE]user: You know? In fact i filed one some time ago, way before that date. Why you ask?[NEWLINE]agent: That's good. It surely was answered, because until that date, no appeals have been denied. If you like, you can review the data and check by yourself its status.[NEWLINE][BOUNDARY][NEWLINE]user: Uh, i'll check that out later. Say, that data collection and availability is the same for, lets say, earnings?[NEWLINE]agent: Do you mean, like it was explained before?"}
{"id": "superseg_train_6521", "dialogue": "user: Hello, I need information on how I can review the third party service program[NEWLINE]agent: It is important that you review the amended HEA, where it allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.[NEWLINE]agent: What requirements must be met to participate in federal student aid programs[NEWLINE]user: Please can you inform me of the requirements[NEWLINE]user: read modified HEA to determine to determine federal student aid programs[NEWLINE]agent: perfect modified HEA determines federal student aid programs[NEWLINE]agent: What are the characteristics of the student to receive federal student aid[NEWLINE]user: The amended HEA stipulates the characteristics[NEWLINE]agent: it is important to have federal funds for student aid[NEWLINE]user: When is it known if federal student aid funds are sufficient?[NEWLINE]user: You must first review the program"}
{"id": "superseg_train_6522", "dialogue": "user: what are the third party servicer programs about?[NEWLINE]agent: The Higher Education Act of 1965, as amended HEA, allows institutions of higher education to outsource any aspect of the institution\u2019s participation in federal student aid programs.[NEWLINE]agent: Did you want to know about the federal student aid programs?[NEWLINE]user: no[NEWLINE]agent: Do you have questions about services necessary to determine a student's eligibility for federal student aid?[NEWLINE]user: yes[NEWLINE]user: can you instead tell me what comes after you complete a program review?[NEWLINE]agent: FSA issues a Final Program Review Determination, which is a report that includes each specific finding, the third party servicer\u2019s response, and ED\u2019s final determination.[NEWLINE][BOUNDARY][NEWLINE]user: I need information on what should I do to obtain federal student loans if I'm a graduate student already?[NEWLINE]agent: Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.[NEWLINE]user: where can i find more information?"}
{"id": "superseg_train_6523", "dialogue": "user: I need information about the programs for third party services please[NEWLINE]agent: The amended HEA explains student aid in detail, including, but not limited to, necessary services and functions.[NEWLINE]agent: In addition, the institution must meet certain criteria to be eligible.[NEWLINE]user: Where can these criteria be found?[NEWLINE]user: What requirements must the institution have?[NEWLINE]agent: must meet certain requirements according to the service with the school[NEWLINE][BOUNDARY][NEWLINE]user: I have another query about the Master Promissory Note for Direct PLUS Loans. Who should participate in this DEMO?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know it will take 30 minutes?[NEWLINE]user: No, did not know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for access?"}
{"id": "superseg_train_6524", "dialogue": "user: I have some questions about third party servicer programs.[NEWLINE]agent: I can assist you with that. As you may already know, the Higher Education Act of 1965, allows institutions of higher education to outsource aspects of their participation in federal student aid programs. This includes services and functions that are necessary.[NEWLINE]agent: Did you know that this includes services necessary for the institution to remain an eligible participant in the federal student aid program?[NEWLINE]user: Yes. I was aware of that.[NEWLINE]user: What happens after a program review is completed?[NEWLINE]agent: The FSA will issue a report called a Final Program Review Determination that includes specific findings, the third party servicer's response, and ED's final determination.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out the interest rate if they give out loans. Is there one for direct loans plus loans?[NEWLINE]agent: Yes, there is a MPN for Direct PLUS Loans available to eligible students[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to check if you need to complete the MPN?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take you to complete the MPN?[NEWLINE]user: yes, but I'll find out later when I'm ready to do it[NEWLINE][BOUNDARY][NEWLINE]user: can I get more than one loan for an MPN?"}
{"id": "superseg_train_6525", "dialogue": "user: I have questions about third party servicer program reviews.[NEWLINE]agent: I can help you with that. The Higher Education Act of 1965 allows institutions of higher education to outsource all aspects of their participation in federal student aid programs.[NEWLINE]agent: Did you know that this Act also includes services necessary for the institution to remain eligible for participation in the federal student aid program?[NEWLINE]user: No. I didn't know about that.[NEWLINE]agent: Were you aware that this also includes services that determine a student's eligibility for federal student aid?[NEWLINE]user: No.[NEWLINE]agent: Did you know the Act also covers services that help to account for federal student aid funds?[NEWLINE]user: No. I didn't know that either.[NEWLINE]agent: This Act also includes functions that deliver federal student aid to students. Would you like more information about this?[NEWLINE]user: No. That's okay.[NEWLINE]agent: Lastly, this Act covers services and functions that are necessary to perform any other aspect of the administration of the federal aid programs. Do you have questions about this?[NEWLINE]user: Yes. I need clarification on that.[NEWLINE]user: How does it work for third party servicers who contract with an institution?"}
{"id": "superseg_train_6526", "dialogue": "user: Hi, I need to make an inquiry to the third party services program please[NEWLINE]agent: Third-party services program, such as modified HEA, allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs[NEWLINE]agent: Institutions must be eligible for this purpose[NEWLINE]user: What requirements must institutions meet to apply for the program?[NEWLINE]agent: These requirements are essential to receive federal student aid.[NEWLINE]user: requirements for federal student aid[NEWLINE]user: o It all depends on modified HEA?[NEWLINE]agent: The amended HEA aims to allow higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how to choose the Direct Loan MPN that you want to preview or complete? Is there something specifically for parents of college students?[NEWLINE]agent: Of course Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.[NEWLINE][BOUNDARY][NEWLINE]user: and can i receive more than one loan?"}
{"id": "superseg_train_6527", "dialogue": "user: what is reviewed under the third-party servicer program?[NEWLINE]agent: Outsourced services and functions necessary for a school to continue to provide federal student aid.[NEWLINE]agent: Did you know the reviews allow an institution to remain eligible to participate in the federal student aid programs?[NEWLINE]user: yes[NEWLINE]user: do they need to be in agreement with title iv?[NEWLINE]agent: Yes, when contracting with an institution, a third-party servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.[NEWLINE]user: About the Master Promissory Note (MPN), will I get information about the terms and conditions with my promissory note?[NEWLINE]agent: Yes, it explains the terms and conditions of your loan[NEWLINE][BOUNDARY][NEWLINE]user: where can I log in and do more?[NEWLINE]agent: I can give you a link so you can Log In[NEWLINE][BOUNDARY][NEWLINE]user: what's the use of the promissory note?"}
{"id": "superseg_train_6528", "dialogue": "user: I have some questions about third party servicer program reviews.[NEWLINE]agent: I can assist you with this. The Higher Education Act of 1965 allows institutions of higher education to outsource any aspect of their participation in federal student aid programs.[NEWLINE]agent: Were you aware that this act includes services that are necessary for the institution to remain eligible for federal student aid program participation?[NEWLINE]user: No. I didn't know that.[NEWLINE]agent: Did you know that the act also includes functions that determine a student's eligibility for federal student aid?[NEWLINE]user: No.[NEWLINE]agent: Do you have a question about the act and federal student aid funds?[NEWLINE]user: No.[NEWLINE]agent: Did you know that this act also covers services that deliver federal student aid to students?[NEWLINE]user: No, I wasn't aware of that.[NEWLINE]agent: Do you have questions about other services covered under the act?[NEWLINE]user: Yes. I do.[NEWLINE]user: What is a third party servicer?"}
{"id": "superseg_train_6529", "dialogue": "user: What can you tell me about entrance counseling when it comes to Federal Student Aid?[NEWLINE]agent: Do you want to learn why you need entrance counseling because you have a Direct Loan or Federal Family Education Loan?[NEWLINE]user: No, I do not have a Direct Loan right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to\u00a0 complete the entrance counseling?[NEWLINE]user: Yes, I was now made aware I need to complete the entrance counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to complete this counseling?[NEWLINE]agent: You will need a verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: How long will the entrance couseling take me to complete?[NEWLINE]agent: Actually, the process should be completed in one session and usually takes around 20-30 minutes of you time.[NEWLINE][BOUNDARY][NEWLINE]user: Does each school have the same entrance counseling requirements to complete?[NEWLINE]agent: Every school may have something different for entrance counseling to complete and it is smart to check with your school's financial aid office to be sure the counseling available on this Website will satisfy the requirements.[NEWLINE]user: Who is the one that requires me to complete the entrance counseling?"}
{"id": "superseg_train_6530", "dialogue": "user: What happens with entrance counseling?[NEWLINE]agent: Did you do entrance counseling for you Direct Loan?[NEWLINE]user: No, I have not received Entrance Counseling yet.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the entrance counseling?[NEWLINE]user: Yes, I was told I had to because I received a Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: How long will this counseling take?[NEWLINE]agent: The whole counseling process usually takes from 20-30 minutes and should be completed in one session.[NEWLINE][BOUNDARY][NEWLINE]user: Would my school have different requirements?[NEWLINE]agent: Yes, your school may have alternate entrance counseling requirements just check with your school's financial aid office to be our website satisfies its requirements for entrance counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to complete the entrance counseling?[NEWLINE]agent: You need a verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I go at my school for entrance counseling?"}
{"id": "superseg_train_6531", "dialogue": "user: I'm here for entrance counseling information[NEWLINE]agent: Would you like to know why you need Entrance Counseling?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know if you should complete Entrance Counseling?[NEWLINE]user: no I already know I need it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: no, it doesn't matter if I have to do it anyway[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what document you will need to get started?[NEWLINE]user: yes please, might as well be prepared[NEWLINE]agent: You will need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: why do we have to do this?"}
{"id": "superseg_train_6532", "dialogue": "user: I need the counseling for a loan[NEWLINE]agent: Would you like to know more about Entrance Counseling?[NEWLINE]user: not really, I'll just do it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know who needs to complete this, just to make sure you need it?[NEWLINE]user: no I know I need to do it[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take so you don't get any surprises?[NEWLINE]user: not really, I'll just do it when I have a lot of free time[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what you will need to have to get started?[NEWLINE]user: tell me what I need[NEWLINE]agent: You will need your FSA ID and the name of your school.[NEWLINE][BOUNDARY][NEWLINE]user: and where do I go once I'm ready to do this?"}
{"id": "superseg_train_6533", "dialogue": "user: What exactly is Entrance Counseling?[NEWLINE]agent: Do you want to know what Entrance Counseling is pertaining to federal student aid?[NEWLINE]user: No, more for Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who should complete the entrance counseling?[NEWLINE]user: No, not sure if I need to or not?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it will take you to complete?[NEWLINE]user: No, I have no idea how long this Entrance Counseling takes me.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what you need for the Entrance Counseling?[NEWLINE]user: No, I have not been told about the needs of Entrance Counseling.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the fulfillment for Entrance Counseling?"}
{"id": "superseg_train_6534", "dialogue": "user: Can you explain what Entrance Counseling is that is offered through Federal Student Aid?[NEWLINE]agent: Are you interested in partaking of the service known as Entrance Counseling?[NEWLINE]user: Yes, I would like to know more about it and is it suits would like to avail of the service[NEWLINE]agent: Have you previously received a Direct Loan or Federal Family Education Loan, known as an FFEL?[NEWLINE]user: No I haven't ever received loans in this way before[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What does entrance counseling do for me if I am borrowing as an undergraduate student?[NEWLINE]agent: Entrance Counseling fulfills any counseling requirements that arise for Direct Subsidized Loans and Direct Unsubsidized Loans[NEWLINE]user: Is Entrance Counseling and it's process standardized across all schools?[NEWLINE]agent: Each school may have different entrance counseling requirements. You would need to check with your school's financial aid office to become au fait with their procedures. You would also need to confirm if the counseling available on this website will satisfy your school for their entrance counseling requirements[NEWLINE]user: And how do I find out for definite if my school's entrance counseling requirements are covered off by this website?"}
{"id": "superseg_train_6535", "dialogue": "user: Hello there, I have a few questions about entrance counseling. Perhaps you can answer them for me.[NEWLINE]agent: Gladly. Do you want to know what entrance counseling is?[NEWLINE]user: Sure, let's start with that.[NEWLINE]agent: Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?[NEWLINE]user: No, I have received one.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So, what if I am completing entrance counseling to borrow a loan as an undergraduate student?[NEWLINE]agent: In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.[NEWLINE]user: Makes sense. I have the website open in another tab, do I have to log in?[NEWLINE]agent: Yes, you have to log in to start.[NEWLINE]user: Alright, I'm logged in now. Can you tell me anything about counseling requirements, while we're talking about this?"}
{"id": "superseg_train_6536", "dialogue": "user: Hello there, I have some questions about entrance counseling.[NEWLINE]agent: Of course. Do you want to know what entrance counseling is?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?[NEWLINE]user: Yes, I didn't receive such a loan.[NEWLINE]agent: In that case the Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.[NEWLINE][BOUNDARY][NEWLINE]user: Also, can you tell me more about Verified FSA ID? Anyway, what will I need in order to obtain the counseling service?[NEWLINE]agent: Is quite simple, really. All you need is to have your verified Federal Student Aid ID.[NEWLINE]user: Oh, really?. And that would be all you'll ask? Then what?[NEWLINE]agent: Then, you can go through all the proper process to to the Exit Counseling, no more or less.[NEWLINE][BOUNDARY][NEWLINE]user: So, sorry, but i wasn't paying too much attention. For which circumstances is this counseling valid?"}
{"id": "superseg_train_6537", "dialogue": "user: Hello there,\u00a0I'm not a citizen of the United States butI have some questions about student aid. Can you answer them please?[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm living on Swains Island?[NEWLINE]agent: U.S. national includes natives of American Samoa or Swains Island, for example.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, it's for the FAFSA. Does it make a difference if I was still receiving financial assistance when I was arrested?[NEWLINE]agent: Yes, your eligibility might be suspended if the offense occurred while you were receiving federal student aid[NEWLINE]user: and I read that I might be able to regain my financial aid if I take certain steps, is that true?[NEWLINE]agent: Yes, If you had a drug conviction, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program. If you regain eligibility during the award year, notify your financial aid office immediately so you can get any aid you\u2019re eligible for.[NEWLINE][BOUNDARY][NEWLINE]user: could we get financial aid while still on the inside?[NEWLINE]agent: You have limited eligibility for federal student aid while incarcerated.[NEWLINE]agent: Was your incarceration for a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?"}
{"id": "superseg_train_6538", "dialogue": "user: Hello. I'm not from the U.S. and was wondering if I can still get student aid.[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: When am I NOT an eligible noncitizen and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about My certificate. How can I show that I am qualified[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development GED certificate?[NEWLINE]user: no[NEWLINE]agent: have you completed a secondary education?[NEWLINE]user: yes[NEWLINE]agent: then you may qualify for a college or career education[NEWLINE][BOUNDARY][NEWLINE]user: and should I register for the selective service?"}
{"id": "superseg_train_6539", "dialogue": "user: can non-citizens get financial aid for college?[NEWLINE]agent: You might be eligible for some aid, don't assume you can't get financial aid just because you are not a citizen[NEWLINE][BOUNDARY][NEWLINE]user: If I'm here because of DACA what do I answer for citizenship on the FAFSA application?[NEWLINE]agent: You must answer No, I am not a citizen or eligible noncitizen when asked if you are a U.S. citizen[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about direct plus loans. Is there a chance my loan will be forgiven or discharged?[NEWLINE]agent: Only under certain conditions can you have all or some of the loan discharged or forgiven.[NEWLINE]agent: Are you seeking Public Service Loan Forgiveness?[NEWLINE]user: Yes, I am seeking Public Service Loan Forgiveness."}
{"id": "superseg_train_6540", "dialogue": "user: I'm from outside the U.S., can I still apply for student aid?[NEWLINE]agent: Of course. Don't assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: When am I NOT an eligible noncitizen and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?[NEWLINE]user: Yes, that'd be the case.[NEWLINE]agent: Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of Ability-to-Benefit Alternatives, where can i have more information?[NEWLINE]agent: For more information on these criteria, speak to your school's financial aid office.[NEWLINE]user: And how do I show if I am qualified to get a higher education?[NEWLINE]agent: do you have a diploma or GED?[NEWLINE]user: no[NEWLINE]agent: Have you completed six credit hours or course work?[NEWLINE]user: yes[NEWLINE]agent: If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education[NEWLINE][BOUNDARY][NEWLINE]user: and should i register?"}
{"id": "superseg_train_6541", "dialogue": "user: I'm from outside the U.S. and I need student aid. What can you do for me?[NEWLINE]agent: First of all you should never assume you can't get aid just because you're not a citizen.[NEWLINE][BOUNDARY][NEWLINE]user: Great. So I can get student aid even if I'm not an eligible non-citizen?[NEWLINE]agent: Yes, there may be some scholarships and other aid you can get.[NEWLINE][BOUNDARY][NEWLINE]user: When am I considered an eligible non-citizen then?[NEWLINE]agent: When you are a U.S. national, for example. This includes natives of American Samoa or Swains Island.[NEWLINE][BOUNDARY][NEWLINE]user: Is it true that drug convictions could affect my ability to get federal student aid? can i get my eligibility back?[NEWLINE]agent: You can regain eligibility and if you do regain eligibility during the award year you should notify your financial aid office immediately so you can get any aid that is due to you.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have been incarcerated, will I be eligible for aid?[NEWLINE]agent: You can receive aid but it might be limited.[NEWLINE]user: What happens after I have been released after a conviction?"}
{"id": "superseg_train_6542", "dialogue": "user: Do non-US citizens ever qualify for federal student aid?[NEWLINE]agent: Yes, many non-citizens get financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Will I need to complete a FAFSA form if I have been granted DACA?[NEWLINE]agent: Always check with your high school counselor or financial aid office to see whether completing a FAFSA form is the way to apply for state and college student aid.[NEWLINE]agent: Do you know what you need to start your FAFSA form?[NEWLINE]user: Yes, I know what I need to fill out my FAFSA form.[NEWLINE]agent: Great then you know you must enter your Social Security number.[NEWLINE]user: I have another question about all the types of aid I can get, what are grants?[NEWLINE]agent: Grants are financial aid that is typically based on need and doesn't typically have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I were a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau?[NEWLINE]agent: If this is the case then you may be eligible for only certain types of federal student aid.[NEWLINE]user: What is another criterion besides being registered with the Selective Service?"}
{"id": "superseg_train_6543", "dialogue": "user: Is it possible to qualify for FSA if I am a non-US citizen?[NEWLINE]agent: Yes, it is. You should never assume that you do not qualify for aid[NEWLINE][BOUNDARY][NEWLINE]user: Where will I find out more information about eligible noncitizen status in relation to FSA?[NEWLINE]agent: Your school's financial aid office will have the information that you need[NEWLINE][BOUNDARY][NEWLINE]user: Thank you where is this office if you would be so kind to tell me. Can you tell me what other convictions may affect my eligibility for help?[NEWLINE]agent: You cannot receive a Federal Pell Grant if you have been convicted of a forcible or non forcible sexual offense, and you are subject to an involuntary civil commitment upon completion of a period of incarceration for the said offense.[NEWLINE]user: I have a conviction but am not sure if it falls under the conditions you described.[NEWLINE]agent: If your conviction is as I stated you will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous drug conviction how can I regain eligibility for federal student aid?[NEWLINE]agent: If you have had a drug conviction you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: I regained eligibility during my award year, what should I do now?"}
{"id": "superseg_train_6544", "dialogue": "user: I'm not a U.S. citizen and need to know if I qualify for financial aid.[NEWLINE]agent: I can help you with that. Many people are under the assumption that non citizens are ineligible for financial aid, but this is not true.[NEWLINE][BOUNDARY][NEWLINE]user: What if I find out that I'm not eligible? How can I get financial aid to study in the U.S.?[NEWLINE]agent: There are other options for aid that you may qualify for. First, try checking with your country's embassy or a consulate here in the U.S. to see if they can offer you any assistance.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me what other convictions can affect my eligibility for the financial aid?[NEWLINE]agent: You cannot receive a Federal Pell Grant if you have been convicted of a forcible or non forcible sexual offense, and you are subject to an involuntary civil commitment upon completion of a period of incarceration for the said offense.[NEWLINE]user: I have a conviction but am not sure if it falls under the conditions you described.[NEWLINE]agent: If your conviction is as I stated you will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous drug conviction how can I regain eligibility for federal student aid?[NEWLINE]agent: If you have had a drug conviction you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: I regained eligibility during my award year, what should I do now?"}
{"id": "superseg_train_6545", "dialogue": "user: Hello, what are the requirements for federal aid for students in the US?[NEWLINE]agent: Aid is being given to the majority of students who apply for such funding.[NEWLINE][BOUNDARY][NEWLINE]user: What does it mean that I am not an eligible citizen?[NEWLINE]agent: You do not qualify for aid, you only have a Notice of Approval to apply for permanent residence.[NEWLINE]user: How long does it take to approve permanent residence?[NEWLINE]agent: There are several types of student visas, which one do you have?[NEWLINE]user: What are the types of visas you mention?[NEWLINE]agent: If you have a G-series visa belonging to international organizations or another visa.[NEWLINE]user: I have a G series visa belonging to international organizations.[NEWLINE]agent: You are not a citizen eligible for federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need an accurate number, or can I just simply fill in the college grants that I hope to receive?[NEWLINE]agent: Yes, you can fill in the amounts of state and college grants, and any scholarships, that you expect or hope to get.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have an idea how much students earn on Study jobs? Are we getting paid  by hour or  certain amount?"}
{"id": "superseg_train_6546", "dialogue": "user: Hello, can you tell me if foreign students can qualify for federal aid?[NEWLINE]agent: Sure, it all depends on the case.[NEWLINE][BOUNDARY][NEWLINE]user: If I am granted DACA, am I eligible for the aid?[NEWLINE]agent: It is noteworthy that undocumented students, including DACA beneficiaries, are not eligible for aid but may seek other options.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about the eligibility requirements. If you are male, the ages must be between 18 and 25 years old.[NEWLINE]agent: In addition you must be enrolled or accepted to enroll as a regular student.[NEWLINE][BOUNDARY][NEWLINE]user: It is important to demonstrate that you must be qualified to obtain a higher education[NEWLINE]agent: The university can administer a test to determine if it can benefit from academic aid.[NEWLINE]user: The true need for academic help must be demonstrated.[NEWLINE]agent: Complete six credit hours or equivalent course work to earn a degree or certificate to qualify for academic aid.[NEWLINE]user: Most likely, you may not get help while you earn six credit hours."}
{"id": "superseg_train_6547", "dialogue": "user: I need grants help[NEWLINE]agent: We can help you learn more about the grant programs that are available from the U.S. Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: who will collect if I have to pay a grant back?[NEWLINE]agent: If you enter into a satisfactory repayment arrangement, the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school.[NEWLINE][BOUNDARY][NEWLINE]user: will I for sure have to pay my grant back since I dropped out?[NEWLINE]agent: You might have to repay all or part of a federal grant if you withdrew early from the program for which the grant was given to you[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire about federal student loans. And how much credit can I ask for?[NEWLINE]agent: You can borrow up to $ 20,500 each year in unsubsidized direct loans. Direct PLUS loans can also be used for the rest of college costs, as determined by your school, not covered by other financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What should I consider when applying for federal student loans?[NEWLINE]agent: Before applying for a loan, it is important to understand that a loan is a legal obligation that makes you responsible for paying the loan amount with interest.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a federal student loan?"}
{"id": "superseg_train_6548", "dialogue": "user: dfsgsf[NEWLINE]agent: dfsf[NEWLINE][BOUNDARY][NEWLINE]user: vcxber[NEWLINE]agent: To get detailed information about this, is better if you visit each of the grants listed above lo learn about eligibility and the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember to ask about Study Abroad for a Semester or Year. Is there a different set of rules for getting financial aid if I'm only studying abroad for one semester?[NEWLINE]agent: You may receive aid for one semester abroad but you have to meet the eligibility requirements[NEWLINE]agent: Do you normally complete a Free Application for Federal Student Aid FAFSA each year for college?[NEWLINE]user: Yes, I normally do[NEWLINE]agent: In that case, you will be familiar with the FAFSA process, which is needed for aid for study abroad[NEWLINE][BOUNDARY][NEWLINE]user: Will I need a valid passport for studying abroad?[NEWLINE]agent: Yes you will, and medical insurance will be another important essential element of your study abroad[NEWLINE]user: Aare there housing forms that I would need to complete if studying abroad?"}
{"id": "superseg_train_6549", "dialogue": "user: What are federal grants that are available to students through the FSA?[NEWLINE]agent: You can learn what grants programs there are and what grants are available from the US Department of Education on this website[NEWLINE][BOUNDARY][NEWLINE]user: Is there any situation where I may have to repay a grant that I receive through the FSA>[NEWLINE]agent: There are a few examples of this, one of them being if you received an outside scholarship or grant which reduced your reliance on federal student aid[NEWLINE][BOUNDARY][NEWLINE]user: another question related to scholarship and student aid, can't I receive both benefits at the same time?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can't be more than your cost of attendance at your college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way to find scholarships?"}
{"id": "superseg_train_6550", "dialogue": "user: I came here hoping you could tell me a few things about federal grants.[NEWLINE]agent: Of course. Here you can learn about the grant programs that are available from the U.S. Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, let me ask you this then: How can I maintain my eligibility for my grant?[NEWLINE]agent: The requirements for remaining eligible to receive a grant vary from program to program. Please visit the individual page relevant to your specific grant to ensure that you meet the requirements for maintaining eligibility for that program.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? In relation to other types of student assistance. What happens with the money from a scholarship?[NEWLINE]agent: The scholarship funds are used to pay for the cost of attendance and also take over what other financial aid would cover, for example, loans that you may have been offered[NEWLINE]user: Am I eligible to apply for a scholarship along with student aid, or is it possible to get both?[NEWLINE]agent: A scholarship does affect your student aid as you cannot earn more in financial aid than the cost of your attendance at college or career chool[NEWLINE]agent: Do you have any questions in relation to scholarships and how they affect other funding?[NEWLINE]user: Yes, I do, can you help me?[NEWLINE]agent: The best advice is for you to contact your financial aid office in your school, they will have all the necessary information[NEWLINE][BOUNDARY][NEWLINE]user: Are there different types of scholarships that are available or are they all just basically the same?"}
{"id": "superseg_train_6551", "dialogue": "user: What are federal grants used for?[NEWLINE]agent: The federal grants are used to help pay for college and are available from the US Department of Education.[NEWLINE]user: Are their certain times a grant may have to be repaid?[NEWLINE]agent: Yes, sometimes if you withdraw from school before finishing an enrollment period or if you receive a TEACH Grant and do not complete your obligation then you may have to pay a grant back.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I do not fulfill my service obligations under a TEACH Grant?[NEWLINE]agent: Your TEACH Grant servicer will notify you if your grants are converted to Direct Unsubsidized Loans and you must then repay the loans to ED with interest added on from the date your TEACH Grant was disbursed.[NEWLINE][BOUNDARY][NEWLINE]user: That's fine; I believe it's preferable to getting into debt. I mean, I'm sure the government isn't the only one who helps out in this way, am I right?[NEWLINE]agent: No, of course not. This kind of help can be provided by Federal institutions or State ones. Also, School and private sourced can help you to pay for college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: Great, really, great. At least i can look in various places. Where can i get more information about this work-study program?[NEWLINE]agent: You just have to go online and look for the corresponding links that will take you to the proper information.[NEWLINE][BOUNDARY][NEWLINE]user: Same for schoolarships?"}
{"id": "superseg_train_6552", "dialogue": "user: Tell me about the federal grants, please[NEWLINE]agent: Please, learn about the grant programs that are available from the U.S. Department of Education[NEWLINE][BOUNDARY][NEWLINE]user: When do I have to repay a grant?[NEWLINE]agent: See some examples of why you might have to repay all or part of a federal grant[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask about federal job grant programs, can I work as many hours as I want or are there restrictions?[NEWLINE]agent: No. The amount you earn can't exceed your total Federal Work-Study award.[NEWLINE]agent: Are you wondering how work hours are assigned?[NEWLINE]user: Yes, please explain.[NEWLINE]agent: In order to do so, your employer or your school's financial aid office will consider your class schedule and your academic progress.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my school takes part in the work-study program?[NEWLINE]agent: Check with your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. What about jobs that are off campus?"}
{"id": "superseg_train_6553", "dialogue": "user: I have a few questions about federal grants.[NEWLINE]agent: I'll be happy to help you learn about federal grant programs that are available from the U.S. Dept. of Education.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I receive outside grants that reduce my need for federal student aid?[NEWLINE]agent: You may end up having to repay the grant.[NEWLINE]user: I see. And after paying the subsidy. If I could opt for the scholarships?[NEWLINE]agent: Unlike financial aid, scholarships provide free money for college expenses. Scholarships are usually given to students based on their academic merits.[NEWLINE][BOUNDARY][NEWLINE]user: How do student loans work?[NEWLINE]agent: When a person takes out a student loan, they are borrowing money for college that will be need to be paid back later. Like other loans, student loans accrue interest over time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get financial aid?[NEWLINE]agent: Financial aid can come from a variety of sources including federal, state, and private sources. You can find more information about this on our website.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you viewed the Federal Student Aid Video?[NEWLINE]user: Yes, I have."}
{"id": "superseg_train_6554", "dialogue": "user: Hello, what is the federal grant please?[NEWLINE]agent: It is important that you search for information related to the grant programs available from the US Department of Education.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements are needed to apply for the TEACH Grant?[NEWLINE]agent: Program admi[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what it means to return a grant?[NEWLINE]agent: This process is primarily about having to pay all or part of a federal grant.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to know about the various types of financial aid available. Also, where does the aid come from?[NEWLINE]agent: Financial aid may come from federal, state, school, and private sources to help you pay for college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: and what else can i see?[NEWLINE]agent: You can see the accessible version wmv[NEWLINE][BOUNDARY][NEWLINE]user: And what about the scholarships?"}
{"id": "superseg_train_6555", "dialogue": "user: What happens if I have been told I can't get federal student aid any more?[NEWLINE]agent: It is possible to get back your eligibility for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: My grades slipped and the financial aid office told me I am not able to get federal student aid, why?[NEWLINE]agent: In order to get financial aid you need to have satisfactory academic progession to keep your federal student aid and it is best to talk to your school and see if you can appeal the decision that made you unable to continue getting federal student aid.[NEWLINE]user: very good, I would like to regain eligibility for federal aid, what are the consequences of an unsatisfactory academic process?[NEWLINE]agent: Reasons for appeal generally include the death of a family member, illness or injury, or other special circumstances;[NEWLINE][BOUNDARY][NEWLINE]user: And how often should I complete the form?[NEWLINE]agent: I already filled out the FAFSA form?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And once I meet the requirements, should I always meet them?"}
{"id": "superseg_train_6556", "dialogue": "user: What if someone has been told they no longer can get federal student aid?[NEWLINE]agent: In most situations there are things you can do to get back your eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get federal student aid funds if I have been convicted or pled guilty to a crime involving fraud to get federal student aid?[NEWLINE]agent: You will absolutely have to repay the funds to the US Department of Education or to the federal student loan holder or servicer.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding the basic eligibility criteria, what should I keep in mind before signing the certification statement?[NEWLINE]agent: you don't owe money on a federal student scholarship,[NEWLINE]user: How can I show that I am qualified?[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development GED certificate?[NEWLINE]user: no[NEWLINE]agent: have you completed a secondary education?[NEWLINE]user: yes[NEWLINE]agent: then you may qualify for a college or career education[NEWLINE][BOUNDARY][NEWLINE]user: and should I register for the selective service?"}
{"id": "superseg_train_6557", "dialogue": "user: I have been told that I can't receive student aid anymore. What can I do?[NEWLINE]agent: In most circumstances, there are things you can do to get back your eligibility for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that's relieving. What if I thought I had a high school diploma, but it turns out that I actually don't?[NEWLINE]agent: Well, this situation might arise if, for instance, your high school is a diploma mill a school that charges a student a fee and requires him or her to complete little or no course work to get the diploma.[NEWLINE]user: So some of the paid schools that offer me a diploma, don't actually count, right?[NEWLINE]agent: Correct.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make satisfactory academic progress? how do i know if i'm eligible?[NEWLINE]agent: In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: where can i see my school data?[NEWLINE]agent: To see your school details, you can check your school's website or ask someone at the financial aid office and your school's policy will tell you what you need.[NEWLINE][BOUNDARY][NEWLINE]user: what are the eligibility criteria"}
{"id": "superseg_train_6558", "dialogue": "user: Am I able to get\u00a0 federal student aid any more, if I was told I can't get it?[NEWLINE]agent: It could be possible if you do the things that will make you eligible again for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen if I have property subject to a judgment lien?[NEWLINE]agent: Do you have property subject to a judgment lien for a debt owed t the United States?[NEWLINE]user: Yes, I have property subject to a judgment lien for debt owed to the United States.[NEWLINE]agent: You would have to pay your debt in full or you can make payment arrangements to pay the debt.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best thing to do if I have been told I was not able to get federal student aid any more?[NEWLINE]agent: It is in your best interest to talk to your financial aid office and we also can provide some tips on how to get your eligibility back.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about Ability-to-Benefit Alternatives comes up for me. Aren't you talking about before July 1st?[NEWLINE]agent: That's right. The deadline was July 1, 2012.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, got that written down. Hey, talking again about criteria, could you tell me more examples?"}
{"id": "superseg_train_6559", "dialogue": "user: I have been informed that I can no longer receive any federal student aid, is there anything I can do?[NEWLINE]agent: Yes, there are some things that you can do to get back your eligibility and I can go through these with you now[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to get further financial aid if I have a drug conviction?[NEWLINE]agent: Have you been informed that you are no longer eligible for federal student aid because of a drug conviction?[NEWLINE]user: No, I am not currently in this situation[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Who do I consult if I have questions surrounding the repayment of federal student aid or if I want to receive further aid?[NEWLINE]agent: Your first port of call will be the financial aid office at your school, the staff there will be able to help you[NEWLINE][BOUNDARY][NEWLINE]user: Also as it pertains to loan consolidation, how much am I permitted to pay in order to consolidate my loan?[NEWLINE]agent: the required payment amount will be determined by your loan holder, but can not be more than what is reasonable and affordable based on your total financial circumstances[NEWLINE]user: Okay, that's fine. Now, let's look at this type of federal student aid. If I am imprisoned, am I eligible for federal student aid?[NEWLINE]agent: Incarceration affects your eligibility for federal student aid in a number of different ways[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about  federal student aid, will I need to complete a FAFSA form if I have been granted DACA?"}
{"id": "superseg_train_6560", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: All right. Now, let's look at Federal Student Aid. What are the best ways for me to make satisfactory academic progress?[NEWLINE]agent: In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: where can i see my school data?[NEWLINE]agent: To see your school details, you can check your school's website or ask someone at the financial aid office and your school's policy will tell you what you need.[NEWLINE][BOUNDARY][NEWLINE]user: what are the eligibility criteria"}
{"id": "superseg_train_6561", "dialogue": "user: Hello there, i'm having some issues with my finanial aid. It looks like i can't get any more, could you help me?[NEWLINE]agent: IF you have been warned about your aid funding will be cut off, then you must know there are ways to keep it maintaining your eligibility.[NEWLINE]user: But, why i'm being screened out of that aid, can you tell me?[NEWLINE]agent: well, most of the cases, is because you lost your eligibility status for reasons such low grades or no longer being enrolled in a  college.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Social Security number. Do I need my social security number to ask for aid?[NEWLINE]agent: Yes, you must have a valid Social Security number[NEWLINE]user: do I need to register with selective service?[NEWLINE]agent: Yes, you need to be registered with Selective Service[NEWLINE]user: can we get away with not having a social security number?"}
{"id": "superseg_train_6562", "dialogue": "user: I need help. I'm being told that I don't qualify for federal student aid anymore.[NEWLINE]agent: Don't panic. There are things that you can do to get your federal student aid back.[NEWLINE][BOUNDARY][NEWLINE]user: I was eligible for aid as a non-citizen, but my status was revoked. What should I do?[NEWLINE]agent: There are two ways that you can get your federal student aid back. You can either have your status reinstated or become a citizen or permanent resident.[NEWLINE]agent: Would you like more information about this?[NEWLINE]user: Yes, definitely.[NEWLINE]agent: Okay. The U.S. Citizenship and Immigration Services will be able to help you with this.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to confirm if do you request payment of registration fees for the federal student loan on a regular basis? Since I recently received a call from a private company demanding payment of registration fees.[NEWLINE]agent: in that case it is not us, you must withdraw it is a scam.[NEWLINE][BOUNDARY][NEWLINE]user: Related to loan consolidation, if I want to secure a defaulted plus loan that I got for my child's education, what can happen?[NEWLINE]agent: The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR).[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I'd like to ask about Federal Student Aid. What shall I do, if I don't have a diploma from a high school?[NEWLINE]agent: This has been a problem for students whose high school was a diploma mill that charged them fees, but required little coursework in return for a diploma.[NEWLINE]agent: Do you have a GED?[NEWLINE]user: Yes, I do."}
{"id": "superseg_train_6563", "dialogue": "user: I am concerned because I have been told that I can no longer get federal student aid[NEWLINE]agent: Don't worry, there are things you can do to get back your eligibility for financial aid[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't have a high school diploma[NEWLINE]agent: In that case, you need to talk to the financial aid office at your school to find out what to do[NEWLINE][BOUNDARY][NEWLINE]user: I also need to know about federal student loan, what things should I avoid when I sign the certification statement?[NEWLINE]agent: you don't owe money on a federal student scholarship,[NEWLINE]user: How can I show that I am qualified?[NEWLINE]agent: Do you have a high school diploma or a recognized equivalent such as a General Educational Development GED certificate?[NEWLINE]user: no[NEWLINE]agent: have you completed a secondary education?[NEWLINE]user: yes[NEWLINE]agent: then you may qualify for a college or career education[NEWLINE][BOUNDARY][NEWLINE]user: and should I register for the selective service?"}
{"id": "superseg_train_6564", "dialogue": "user: What is the best plan for accepting financial aid for college?[NEWLINE]agent: Best plan is to accept financial aid funds you don't have to pay back.[NEWLINE]agent: Did you school financial aid office send you an aid offer?[NEWLINE]user: No, I have not received an aid offer from the college I want to go to.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best advice to keep in mind when I do get a financial aid offer and want to decide is the best offer?[NEWLINE]agent: You should always accept free money first such as scholarships and grants.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do about receiving a paper aid offer?[NEWLINE]agent: You most likely will have to sign it and mail it back to the school.[NEWLINE]user: What if I take a loan out from the Direct Loan Program?[NEWLINE]agent: If you will be taking a loan from the Direct Loan Program then the U.S. Department of Education will be your lender.[NEWLINE][BOUNDARY][NEWLINE]user: What are the best ways to decide what student loans to accept?"}
{"id": "superseg_train_6565", "dialogue": "user: I have some questions about accepting financial aid.[NEWLINE]agent: Of course. First, accept the financial aid funds you don't have to pay back.[NEWLINE]agent: Has your school financial aid office sent you an aid offer?[NEWLINE]user: No, they didn't.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: So which form of aid is the best to accept?[NEWLINE]agent: Free money first e.g., scholarships, grants, it depends on the situation.[NEWLINE][BOUNDARY][NEWLINE]user: Should I remember something?[NEWLINE]agent: Yes, always remember.[NEWLINE]user: What if I must accept loans?[NEWLINE]agent: In that case you should accept the ones with the most favorable terms and conditions. That means choosing the federal student loans offered to you.[NEWLINE]user: What if I don't accept the full amount  of the loan I'm eligible for?"}
{"id": "superseg_train_6566", "dialogue": "user: I'm on the edge about accepting student aid. Should I?[NEWLINE]agent: First, you should accept the financial aid funds you don't have to pay back.[NEWLINE]agent: Has your school financial aid office sent you an aid offer?[NEWLINE]user: Yes, they did. That's why I'm wondering about this.[NEWLINE]agent: Then they'll ask you to indicate which financial aid you want. Look carefully at your options and make an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing I must choose very well the financial aid option that best suits me and about debt relief companies, I suppose they are reliable companies, where can I consult?[NEWLINE]agent: Certainly, you can refer to this list of trusted companies that work with ED to provide student loan services.[NEWLINE][BOUNDARY][NEWLINE]user: Also, what should I bear in mind when determining whether or not to accept financial aid when selecting the best financial aid?[NEWLINE]agent: You should always accept free money first e.g., scholarships, grants.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, I thought it was the proper thing to do. I read of a Loan Agreement, do I need to do that as well?[NEWLINE]agent: Yes, is one of the next steps after your submission. Before that, you must complete a Master Promissory Note or MPN.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also want to find out the Best Financial Aid to Accept. What else do you have to say about this subject?[NEWLINE]agent: Keep the following in mind when you get an aid offer and are deciding which aid is the best to accept.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what if I have to accept loans?[NEWLINE]agent: In that case you should accept the ones with the most favorable terms and conditions. Usually, that means choosing the federal student loans offered to you.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, that is some sound advice. And what do I agree to by signing the promissory note?"}
{"id": "superseg_train_6567", "dialogue": "user: Hi, I need help in the financial area.[NEWLINE]agent: Follow these steps, accept financial aid funds.[NEWLINE]agent: Also, apply to your school's financial aid office.[NEWLINE]user: What offers do they give at school?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I verify student aid amounts?[NEWLINE]agent: Fill in the online form to request help[NEWLINE]user: Is it possible to make a paper offer of help?[NEWLINE]agent: follow the steps and send the information by mail[NEWLINE][BOUNDARY][NEWLINE]user: Report the types of loans they offer?[NEWLINE]agent: At school they must manage that information[NEWLINE][BOUNDARY][NEWLINE]user: Que oficinas puedo recurrir para buscar la informacion?"}
{"id": "superseg_train_6568", "dialogue": "user: I need some guidance on what financial aid I should accept.[NEWLINE]agent: I'll be happy to help you with this. To start, you should always accept financial aid funds that do not have to be paid back.[NEWLINE]agent: Have you received an aid offer from your school financial aid office?[NEWLINE]user: Yes, I have.[NEWLINE]agent: Excellent. It's very important to carefully review all your options, so that you can make an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: I'll have to inquire about Eligible Tuition Programs now. Is there a way to save money?[NEWLINE]agent: You will need to ask the financial aid office whether the college you plan to attend participates in one of these programs.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know about the Best Financial Aid to Accept.[NEWLINE]agent: Keep the following in mind when you get an aid offer and are deciding which aid is the best to accept. What do I consider when deciding the kind of assistance to accept?[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to change the password for my FSA account, which has been shared. What should I do?[NEWLINE]agent: Simply log in to your account using your username and password. Once logged in, change your Account Information in your account settings.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you about student loans. How would I know how much money to take as a loan?[NEWLINE]agent: You will need to make a budget that covers your college tuition and living expenses, so that you only borrow what you need.[NEWLINE]user: How do I decide which loans I need to accept?[NEWLINE]agent: Your goal should be to accept the loans with the most favorable terms and conditions. These are usually your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: I've heard that some schools offer interest free tuition payment plans. Is this true?"}
{"id": "superseg_train_6569", "dialogue": "user: How do I go about accepting Student financial aid?[NEWLINE]agent: The process begins with you accepting the funding that you don't have to pay back[NEWLINE]agent: Has your school sent you any correspondence in relation to an aid offer?[NEWLINE]user: No, I haven't received anything from my school in this regard[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any help you can give me in making an effective budget regarding borrowings that I will need for my education?[NEWLINE]agent: Yes, we have advice on budgets available to all applicants[NEWLINE]user: What if I discover that my living expenses are not going to be as high as has been estimated by my school, do I have to accept all the loan that has been given to me?[NEWLINE]agent: You are entitled to turn down any loan that is provided or even to request a lower amount of borrowing. Your school will be able to help you with this query, should it arise[NEWLINE][BOUNDARY][NEWLINE]user: Do schools have specific financial plans in place for students that re attending the school?[NEWLINE]agent: Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details[NEWLINE][BOUNDARY][NEWLINE]user: How do I let my school know what type of financial aid I will be accepting?"}
{"id": "superseg_train_6570", "dialogue": "user: What is good advice when accepting financial aid?[NEWLINE]agent: Always accept the financial aid funds you don't have to repay.[NEWLINE]agent: Have you received your school financial aid offer?[NEWLINE]user: Yes, I have received the college I am attending financial aid offer.[NEWLINE]agent: That's good but remember to indicate which financial aid you would like to accept by making an informed decision.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if the Internal Revenue Service (IRS) offers tax breaks for education. Is there any kind of tax assistance available for college students?[NEWLINE]agent: Yes,  there are tax credits, which can help you to get access to tuitions, books, supplies and equipment for college or career school, this also will help you to reduce the amount of your income taxes.[NEWLINE]user: you who have been in this area longer and could give me excellent advice. How do I choose the best financial aid to accept?[NEWLINE]agent: There are many things to keep in mind when you get an aid offer such as, free money first earned money second, borrowed money last.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on where can I know if my school will pay for my aid and the period each payment covers?[NEWLINE]agent: Find out when your school will pay your aid and the period each payment covers.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any  suggestion which student loan is good to accept?[NEWLINE]agent: Usually choose the federal student loans offered to you first because they usually have the most favorable terms.[NEWLINE]user: What if my living expenses are not as costly as the amount estimated by the school I am attending?[NEWLINE]agent: You always can turn down the loan or ask for a lower amount and your school will help you with this.[NEWLINE][BOUNDARY][NEWLINE]user: How do I inform my school which aid I will accept?"}
{"id": "superseg_train_6571", "dialogue": "user: What is the best way to accept financial aid?[NEWLINE]agent: Always accept the financial aid funds you don't pay back.[NEWLINE]agent: Did you get a financial aid offer?[NEWLINE]user: No, my school did not send me a financial aid offer, but are working on it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best process when accepting student loans?[NEWLINE]agent: Did you accept any student loans?[NEWLINE]user: No, I have not gotten any student loans yet.[NEWLINE]agent: Have you decided to get a state loan, school loan, or private student loan?[NEWLINE]user: Yes, I am thinking of getting a school loan, state loan, or private student loan.[NEWLINE]agent: You really should look into the differences between federal and other loans.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping I won't have to do that. Sorry, but wasn't a Master Promissory Note one of the measures you listed before?[NEWLINE]agent: That's correct. A MPN is a requisite for getting the aid.[NEWLINE][BOUNDARY][NEWLINE]user: I'm still interested in learning more about federal student loans. What is the procedure for obtaining a federal loan to fund my college education?"}
{"id": "superseg_train_6572", "dialogue": "user: I want to know about the Teach grant[NEWLINE]agent: Do you want to Complete TEACH Grant Initial and Subsequent Counseling?[NEWLINE]user: no, I need to learn more first[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if you have to complete this?[NEWLINE]user: no sir[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: no I want to know more about it[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to know what you will need to have with you to participate?[NEWLINE]user: no, I think it's another thing[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: ok I got it, it is the teach grant agreement. what identification will I need?"}
{"id": "superseg_train_6573", "dialogue": "user: you can help me with the TEACH thing[NEWLINE]agent: Are you here to complete the TEACH Grant Initial and Subsequent Counseling?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need to know if you need to complete this at some point?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take to complete?[NEWLINE]user: not that either[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what documents you will need to complete the counseling?[NEWLINE]user: no, I need to complete other TEACH stuff[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: where do I start for the TEACH agreement?"}
{"id": "superseg_train_6574", "dialogue": "user: Hi there. I'm looking some information about TEACH?[NEWLINE]agent: Sure. Have you complete the teach grant ats?[NEWLINE]user: Yes, I have. Thanks.[NEWLINE]agent: Good, you need to log in the system.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I want to know about to verify my account?[NEWLINE]agent: You need to verified your fsa id.[NEWLINE][BOUNDARY][NEWLINE]user: For the TEACH is need to have school experience, right? I mean as a teacher.[NEWLINE]agent: Yes, you need to begin a career in teacher and agree to teach full time for at least four years on schools.[NEWLINE]user: The teachers receive official help about it?[NEWLINE]agent: Yes, of course. TEACH grants initial and subsequent counseling about what to do.[NEWLINE][BOUNDARY][NEWLINE]user: Anyone can complete this?"}
{"id": "superseg_train_6575", "dialogue": "user: I have questions about the TEACH Grant Agreement To Serve.[NEWLINE]agent: Are you interested in completing the TEACH Grant ATS?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Great. You will first need to log into your account.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I qualify for this grant?[NEWLINE]agent: This grant is for students who are completing or plan to complete any coursework that is required to begin a career in teaching. To qualify for this grant, you also need to agree to teach full time for at least 4 years.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I should complete this?[NEWLINE]agent: If you are a student receiving a TEACH grant and have completed TEACH Initial and Subsequent Counseling in the same Award Year, you should complete this.[NEWLINE][BOUNDARY][NEWLINE]user: What information will I need to complete this?[NEWLINE]agent: You will need your verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to complete the ATS?"}
{"id": "superseg_train_6576", "dialogue": "user: I am looking to apply for a TEACH Grant Agreement To Serve (ATS) through the FSA. How do I go about this?[NEWLINE]agent: Have you completed the TEACH Grant ATS form?[NEWLINE]user: Yes, I have completed that form[NEWLINE]agent: Firstly, you will need to log in under your own credentials[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a TEACH Grant that is available through the FSA?[NEWLINE]agent: This type of grant is for students who are completing coursework in preparation for a career in teaching. The candidates need to agree to work in an elementary school, secondary school or educational service agency that serves students from a low-income family for at least four years[NEWLINE][BOUNDARY][NEWLINE]user: What type of student completes the TEACH Grant Agreement To Serve (ATS)?[NEWLINE]agent: Students that complete this form are those who are in receipt of a TEACH Grant and who have also completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a TEACH Grant Agreement To Serve (ATS)?[NEWLINE]agent: Firstly, you will your verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step in completing the TEACH Grant Initial and Subsequent Counseling form?"}
{"id": "superseg_train_6577", "dialogue": "user: Hello, i've been told about a funding program for those students who want to begin teaching..I would like to know more about how to begin the counseling and what comes next..Could you help me out?[NEWLINE]agent: I understand you're interested into completing the initial and subsequent counseling for the Education Assistance Program?[NEWLINE]user: Don't need to complete it right now, but i would like to get some information beforehand.[NEWLINE][BOUNDARY][NEWLINE]agent: That's a good call. Do you know who are supposed to complete this counseling, then?[NEWLINE]user: Yes, please, that would be helpful.[NEWLINE]agent: No problem. The TEACH program is aimed to those students who are currently receiving a TEACH Grant.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, i guess that takes a lot of sessions, right? I mean, is done through many days?[NEWLINE]agent: Nothing like that. Counseling for this program is quite simple, so it won't take more than 20 or 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: Really? Wow, that's a relief. Don't get me wrong, but sometimes these things takes way too long. Anyway, another question. In something called Agreement to Serve, Who must do that?[NEWLINE]agent: Well, that  would be for those students who are receiving a TEACH Grant, and passed their TEACH Initial and Subsequent Counseling for the same Award Year.[NEWLINE][BOUNDARY][NEWLINE]user: Oh right, Seem kinda obvious. Lastly, going back to the TEACH counselling, What do  need to access that?"}
{"id": "superseg_train_6578", "dialogue": "user: Tell me about the TEACH Grant Agreement To Serve (ATS)[NEWLINE]agent: Did you complete the TEACH Grant ATS?[NEWLINE]user: yes, I did it[NEWLINE]agent: Please, log in to start[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to the ATS process?[NEWLINE]agent: You need a verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what is a TEACH Grant?[NEWLINE]agent: It's a program that provides funds to students who are completing or who plan to complete coursework that is required to begin a career in teaching, and agree to teach full time for at least four years at an elementary school, secondary school  or educational service agency that serves students from low-income families and to meet other requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this program?[NEWLINE]agent: Students who are receiving a TEACH Grant  and who have completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: ow long will it take  the ATS process?"}
{"id": "superseg_train_6579", "dialogue": "user: I need help with the teach grant agreement[NEWLINE]agent: Do you want help completing the TEACH Grant ATS?[NEWLINE]user: no I need info on it[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know if you need to complete the TEACH Grant Agreement To Serve?[NEWLINE]user: yes[NEWLINE]agent: It needs to be completed by students who are receiving a TEACH Grant, and who have completed TEACH Initial and Subsequent Counseling for the same Award Year.[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to do this?[NEWLINE]agent: I can link you to the page where you can Log In and start.[NEWLINE][BOUNDARY][NEWLINE]user: how long will it take me?[NEWLINE]agent: It will take you 20-30 minutes and it must be completed in a single session.[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to get started?"}
{"id": "superseg_train_6580", "dialogue": "user: What are payments like with the Income-Sensitive Repayment Plan for those with Federal Family Education Loan Program Loans.[NEWLINE]agent: The payments under the FFEL Program increase or decrease according to your annual income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: Yes, I need to make lower payments on my FFEL Program loan because my hours have been cut at my job.[NEWLINE]agent: Then the Income-Sensitive Repayment Plan might be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about loan servicers. And what else can my administrator help me with?[NEWLINE]agent: Your loan servicer will work with you on repayment options such as income-based repayment plans and loan consolidation and help you with other tasks related to your federal student loans.[NEWLINE]user: I also hope to find out - FFEL Program. Are only FFEL Program loanseligible for Income-Sensitive Repayment Plan?[NEWLINE]agent: Yes, only FFEL Program Loans are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out, aside from  Federal Family Education Loan Program, what other loans do other places handle for you?[NEWLINE]agent: The U.S. Department of Education also uses several loan servicers to handle the billing and other services on loans for that were made under the Federal Family Education Loan Program and that ED later purchased.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I contact if my FFEL Program loans are not owned by ED?[NEWLINE]agent: You should then contact your lender of the loans.[NEWLINE][BOUNDARY][NEWLINE]user: Which FFEL Program Loans are eligible?[NEWLINE]agent: There are several eligible such as Subsidized Federal Stafford Loans.[NEWLINE]user: Are FFEL Consolidation Loans eligible for the income-sensitive payments?"}
{"id": "superseg_train_6581", "dialogue": "user: What payments are available through the Income-Sensitive Repayment Plan who have Federal Family Education Loan Program loans?[NEWLINE]agent: The payments under the Income-Sensitive Repayment Plan may increase or decrease based on your income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: Yes, I am getting less hours at work and need to lower my payments.[NEWLINE]agent: Then this plan might be right for you.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know what happens when I switch to the FFEL program to reduce payments and if my loan is transferred to a new servicer? Could you see all the details online?[NEWLINE]agent: All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans....[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Now, regarding the Eligibility FFEL Program Loans. Are the FFEL Consolidation Loans is consider an eligible?[NEWLINE]agent: Yes, they are available for the Income-Sensitive Plan.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, about the repayment of my loan, what are the payment options?[NEWLINE]agent: You can contact your loan servicer who will advise you as to how to make payments on your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for the Income Sensitive Plan. How can I get more information about FFEL Program loans?[NEWLINE]agent: You should contact your loans servicer for more information.[NEWLINE]user: Where should I go to find out about federal student loans I have received?[NEWLINE]agent: You should visit My Federal Student aid to view information about all of the federal student loans you have received and to find contact information for the loan servicer or lender for you loans.[NEWLINE][BOUNDARY][NEWLINE]user: Are unsubsidized Federal Stafford Loans eligible for Income-Sensitive Repayment?"}
{"id": "superseg_train_6582", "dialogue": "user: Is the Income-Sensitive Repayment Plan help lower payments?[NEWLINE]agent: Yes, the income-sensitive repayment plan can decrease or increase based on your income.[NEWLINE]agent: Do you need to make lower payments on your FFEL Program loans?[NEWLINE]user: No not at this time but looks like I could in the future.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen with my monthly payments on Income-Sensitive Repayment Plan?[NEWLINE]agent: Your monthly payments could increase or decrease.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get more information if I have FFEL Program loans owned by the US Department of Education?[NEWLINE]agent: You would have to contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are not eligible?[NEWLINE]agent: William D. Ford Federal Direct Loans are not eligible.[NEWLINE][BOUNDARY][NEWLINE]user: What FFEL Program Loans are eligible for Income Sensitive Repayment?"}
{"id": "superseg_train_6583", "dialogue": "user: Hi, I would like to know how the Income-Sensitive Repayment Plan will affect my loan payments?[NEWLINE]agent: Payment under the plan increase or decrease based on your annual income.[NEWLINE]agent: Do you have a Federal Family Education Loan (FFEL) Program loan and if so do you need to lower your payments on your loan?[NEWLINE]user: No I don't need to lower my payments at this time, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be eligible for the Income-Sensitive Repayment Plan if I have a FFEL Plus Loan?[NEWLINE]agent: Yes you will be.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are not eligible for the Income-Sensitive Repayment Plan?[NEWLINE]agent: A William D. Ford Federal Direct Loan is not eligible for the repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: What about Subsidized Federal Stafford Loans?[NEWLINE]agent: Yes these loans are also eligible.[NEWLINE]user: What other loans are eligible for this program?"}
{"id": "superseg_train_6584", "dialogue": "user: What do I need to know about the Income-Sensitive Repayment Plan?[NEWLINE]agent: The payments under this plan increase or decrease based on your annual income.[NEWLINE]agent: Do you need to make lower payments on your Federal Family Education Loan Program at this time?[NEWLINE]user: Yes, I lost my job and need to make lower payments.[NEWLINE]agent: Then the Income-Sensitive Repayment Plan could be the perfect plan for you.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding  my FFEL program loan. What can I expect if I consolidate my Federal Family Education Loan into a direct consolidation loan?[NEWLINE]agent: You can repay the Direct Consolidation Loan under the REPAYE, PAYE and ICR Plan depending on The type of loan you consolidate.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about the FFEL. What DEL Program Loans Are Eligible?[NEWLINE]agent: Subsidized, Unsubsidized Federal Stafford Loans; FFEL Plus Loans, and FFEL Consolidation Loans are all eligible for the Income-Sensitive Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: May I ask another question? in relation to Standard Repayment Plan and Federal Family Education Loan (FFEL) Program. Then, double-check this. Is it correct that I will save money if I follow this standard plan?[NEWLINE]agent: You're in the right. As you pay a higher amount in he beginning of the plan, you'll save money later as amount of interest will be lower.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, regarding about this plan. What if I owe the US Department of Education money on FFEL Program loans?[NEWLINE]agent: You would be best to contact your loan servicer.[NEWLINE]user: How do I find info for all the federal student loans I have received?[NEWLINE]agent: You should visit My Federal Student Aid to view any info about the federal student loans you have gotten and to find out any info for the loan servicer.[NEWLINE]user: What if  have FFEL Program loans not owned by the ED?"}
{"id": "superseg_train_6585", "dialogue": "user: I need help understanding how the Income-Sensitive Repayment plan works.[NEWLINE]agent: I can help you with that. Those who qualify for the Income-Sensitive Repayment Plan should know that their payments can increase or decrease depending on your annual income.[NEWLINE]agent: Would you like to lower your payments on your FFEL Program loan?[NEWLINE]user: Yes. I need this.[NEWLINE]agent: This repayment plan may be the right choice for you.[NEWLINE][BOUNDARY][NEWLINE]user: I have a problem if I don't pay on time they increased my interest rate. What is the grace period for federal student loans?[NEWLINE]agent: For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans.[NEWLINE]user: I'd like to ask you another question about Get More Info About This Plan. ED does not own my FFEL Program loan. What should I do if I need more information?[NEWLINE]agent: Since your loan is not owned by ED, you will need to contact your lender.[NEWLINE][BOUNDARY][NEWLINE]user: What would I get if I attempted to get federal student loans under the standard repayment plan?[NEWLINE]agent: To be more specific there, your payments by the month would be in a fixed amount of at least $50 each month and made for up to 10 years for all loan types. However, Direct Consolidation and FEEL Consolidation loans are excepted.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask regarding About The Plan.  What is the best way to get in touch with my lender?[NEWLINE]agent: You can find this information on your My Federal Student Aid account.[NEWLINE][BOUNDARY][NEWLINE]user: What FFEL Program Loans are eligible for this plan?[NEWLINE]agent: There are several loans that are eligible for the income-sensitive reapayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: How long would I make monthly payments?"}
{"id": "superseg_train_6586", "dialogue": "user: What is the Income-Sensitive Repayment Plan that is available to low-income borrowerso who have FFEL Program loans?[NEWLINE]agent: The payments under the Income-Sensitive Repayment Plan can increase or decrease based on your income.[NEWLINE]user: What if I need to make lower payments on my FFEL Program loan because my hours have been cut?[NEWLINE]agent: It sounds like the Income-Sensitive Repayment Plan is right for you.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what FFEL Program Loans are eligible?[NEWLINE]agent: The subsidized and unsubsidized Federal Stafford Loans, FFEL PLUS loans, and FFEL Consolidation Loans are all available for Income-Sensitive Repayment Plan.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have an FFEL Program loan owned by the US Department of Education?[NEWLINE]agent: You should contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What would my monthly payments look like under this Income-Sensitive Repayment plan?[NEWLINE]agent: Under this plan your monthly payments will increase or decrease based on your annual income and are made for a maximum of 10 years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have an FFEL Program loan owned by the US Department of Education?"}
{"id": "superseg_train_6587", "dialogue": "user: Good evening. I've been researching for ways to make my loan repayment and heard about some income-sensitive thing, Could you tell me more, please?[NEWLINE]agent: No problem. You are referring on the so called Income-Sensitive Repayment Program. Is a very useful program that helps those who have low incomes, to pay their loans. The payments under that plan goes up or down, based on your annual income.[NEWLINE]user: So that plan could be perfect for making lower payments, huh?[NEWLINE]agent: Absolutely. If you're a Federal Family Education Loan Program user, then you could for this reduced payments plan.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, that's quite interesting. I have a loan, under the figure of FFEL Plus. Is that type of loan eligible for the reduced payments?[NEWLINE]agent: It is. The Federal Family Education Loan Plus program is one of the types of loan under te reduced payments option.[NEWLINE]user: And what about Unsubsidized Federal Stafford Loans? I have an acquaintance that has one of those.[NEWLINE]agent: Yes, is it eligible too.[NEWLINE][BOUNDARY][NEWLINE]user: The way to repay my loan under this plan is still on a monthly basis, right?[NEWLINE]agent: That's correct. The payments are still on a monthly base, but they increase or decrease based on your annual income and are valid for a maximum time period of ten years.[NEWLINE][BOUNDARY][NEWLINE]agent: Do yo have more loans owned by U.S Department of Education?[NEWLINE]user: Yeah, i have two of them."}
{"id": "superseg_train_6588", "dialogue": "user: Hey, is there a way to get temporary relief?[NEWLINE]agent: Of course. Sometimes, you just need to suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Yes, I am. I currently have some problems with some expenses.[NEWLINE]agent: Then you may qualify for a deferment or a forbearance. With either of these options, you can temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: If the safest thing is that I qualify and I do not want to suspend my payments, I must always meet the debts and well, what does it mean when it says that I must be a new borrower to qualify for the PAYE Plan?[NEWLINE]agent: This means that you must have had no outstanding balance on a Direct Loan or FFEL Program loan when you received a Direct Loan or FFEL Program loan on or after Oct. 1, 2007, and you must have received a disbursement of a Direct Loan on or after Oct. 1, 2011[NEWLINE][BOUNDARY][NEWLINE]user: There is something else I want to ask about getting this temporary relief.  Do I still have to pay during this current Covid-19 crisis?[NEWLINE]agent: There is a new Automatic Suspension of Monthly Payments as a Result of the COVID-19 National Emergency.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, do you know or have information for a leniency request? Are there different procedures for different types of indulgence?[NEWLINE]agent: Yes. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out about student loan deferment and forbearance, can I temporarily suspend my payments?[NEWLINE]agent: Yes, you can temporarily suspend your payments if you are eligible for a deferment or forbearance.[NEWLINE]user: Alright, this is all very new to me. So what effect does this all have on my interest?[NEWLINE]agent: Because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment under most repayment plans.[NEWLINE][BOUNDARY][NEWLINE]user: That's not that great, but I understand it. What if I'm pursuing loan forgiveness, though?"}
{"id": "superseg_train_6589", "dialogue": "user: Hi, I have had some unexpected expenses and am unable to pay my student loan for a period. Is there some way that I could get help with this?[NEWLINE]agent: Yes you may be able to suspend your student loan payments for a short period.[NEWLINE]agent: Would this be a short-term financial problem?[NEWLINE]user: No I don't think this is going to be short-term.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are my options for deferring payments on my student loan?[NEWLINE]agent: If you are eligible you may be able to temporarily suspend your payment but it would be advisable to consider paying the interest that accrues during that period.[NEWLINE][BOUNDARY][NEWLINE]user: Would I be able to suspend my monthly payments as I am without work as a result of COVID-19?[NEWLINE]agent: To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that I could lower my payments on an income-driven repayment plan?[NEWLINE]agent: Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size.[NEWLINE]user: Are there any tax implications of going for an income-driven repayment plan?"}
{"id": "superseg_train_6590", "dialogue": "user: Hey, I was wondering how to get temporary relief. Can you walk me through the process and answer some questions, please?[NEWLINE]agent: Of course. Sometimes, you just need to suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: No, I just wanted to learn about the process, should I ever get into this situation.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I be eligible for loan forgiveness if I already paid back a large amount of the loan?[NEWLINE]agent: Yes, you can qualify for loan forgiveness on your remaining balance if your loan is not paid in full after 20 or 25 years.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm eligible for a deferment or forbearance?[NEWLINE]agent: In that case you can temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: How can you provide relief to student loan borrowers during the COVID-19 national emergency?[NEWLINE]agent: To achieve this, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know. What if I have a loan balance of $ 30,000 and an interest rate of 6 % and you are in forbearance for a year right after you enter repayment?"}
{"id": "superseg_train_6591", "dialogue": "user: Is there a way to get temporary relief for my student loan payments?[NEWLINE]agent: Yes, you can get your payments for your student loans suspended for a short period.[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Yes, I am temporarily laid off for four weeks.[NEWLINE]agent: You may actually qualify for a deferment or a forbearance and temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: I want to know more about Mandatory Forbearance; and what happens if you do an internship or residency in medicine or dentistry?[NEWLINE]agent: You'll be serving an internship or resident program and you meet specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out how much money i ahve in my balance. Could I qualify for loan forgiveness eventually[NEWLINE]agent: Yes, you could qualify for loan forgiveness on our remaining balance if your loan is not paid in full after 20-25 years.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about the ICR plan, will it benefit me for my PLUS loans?[NEWLINE]agent: The benefits of this plan will give you the only income-based repayment option available to major PLUS loan borrowers.[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find out as well about the temporary relief. Is an income-driven repayment plan a safer way to get it with lower payments?[NEWLINE]agent: Yes, it might be a better option because your income-driven repayment base your monthly student loan payments on your income and family size and you could have a payment as low as zero each month.[NEWLINE][BOUNDARY][NEWLINE]user: What happens during the deferment or forebearance?[NEWLINE]agent: Interest will accrue during your period of deferment or forbearance except in cases like one offered as a result of COVID-19 national emergency.[NEWLINE]user: Would it be best for me to consider other options besides deferment or forebearance first?"}
{"id": "superseg_train_6592", "dialogue": "user: Is there a way to stop payments for loss of income for a few months?[NEWLINE]agent: Yes, you could suspend your student loan payments for a short period.[NEWLINE]agent: Are you in a short term financial bind?[NEWLINE]user: No, not yet but will be later in the year due to shut down.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is there anything they are doing for COVID-19 emergency?[NEWLINE]agent: Yes, they are automatically suspending monthly payments of your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What happens with interest accrual of my loans if I have $30000 balance and an interest rate of 6% while in forebearance for a year after i enter repayment?[NEWLINE]agent: You would accrue $1800 on your loans.[NEWLINE][BOUNDARY][NEWLINE]user: Could I consider another repayment option other than deferment or forbearance?[NEWLINE]agent: It could be worth looking at another plan such as an income-driven repayment plan before you choose forebearance or deferment.[NEWLINE]user: Would my payments be lower on an income-driven repayment plan?"}
{"id": "superseg_train_6593", "dialogue": "user: Tell about the Temporary Relief, please[NEWLINE]agent: Sometimes, you need to suspend your student loan payments for a short period[NEWLINE]agent: Are you in a short-term financial bind?[NEWLINE]user: Not at all[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't pay any interest?[NEWLINE]agent: If you don't pay that interest, it will be capitalized and added to your principal balance.[NEWLINE]user: Why will that interest be capitalized?[NEWLINE]agent: that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans[NEWLINE][BOUNDARY][NEWLINE]user: How to relieve student loan borrowers during the national COVID-19 emergency?[NEWLINE]agent: Federal student loan borrowers are automatically being placed in an administrative forbearance, which allow to temporarily stop making monthly loan payments. This suspension of payments will last from March 13, 2020 through Sept. 30, 2020,but you can still make payments if you choose.[NEWLINE][BOUNDARY][NEWLINE]user: How can I get relief with lower payments on an income-driven repayment plan?"}
{"id": "superseg_train_6594", "dialogue": "user: Hi there. I was looking information about how to get a temporary relief.[NEWLINE]agent: Sure, we are here to help you. Sometimes you just need to suspend your student loan payments.[NEWLINE]user: This also apply if I am in a financial bind?[NEWLINE]agent: Yes, you can also try to qualify for a deferment or a forbearance.[NEWLINE]user: This also apply for the actual crisis with the covid?[NEWLINE]agent: Yes, It also apply for it.[NEWLINE][BOUNDARY][NEWLINE]user: And which options do you bring for this case?[NEWLINE]agent: Have you check the different type of deferment and forbearance there is?[NEWLINE]user: I have seen some of them.[NEWLINE]agent: You can just suspend for a time your payments too.[NEWLINE][BOUNDARY][NEWLINE]user: I can do this even applying to the deferment and the forbearance."}
{"id": "superseg_train_6595", "dialogue": "user: I\"m looking to try and stop making payments on a loan if I could but only for a short time to get caught up[NEWLINE]agent: Okay, so you just need to suspend your student loan payments for a short period[NEWLINE]agent: Is this financial situation just short term?[NEWLINE]user: probably not[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to get lower payments?[NEWLINE]agent: It might be good for to you consider a different repayment plan such as an income-driven repayment plan. These plans base your monthly student loan payments on your income and family size. In some cases, your payment could be as low as $0 per month.[NEWLINE][BOUNDARY][NEWLINE]user: can we get help because of the coronavirus and job loss?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: what if I go with deferment, any advice on that?[NEWLINE]agent: If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.[NEWLINE]user: and this will allow me to miss a few payments if I do this?[NEWLINE]agent: Do you know if you are eligible for deferment or forbearance?"}
{"id": "superseg_train_6596", "dialogue": "user: Hey there. I would like to get some information about a temporary relief.[NEWLINE]agent: Sure. There is no problem, we can help you if you have to do a suspension of your payments.[NEWLINE]agent: Are you in a short time period of financial bind?[NEWLINE]user: Yes, I am in a period I don't know how can I pay any more.[NEWLINE]agent: Well, that's very bad to hear. You can suspend your payments for a while.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also interested in learning more about loans. This is fantastic. How long do mandatory forbearances last?[NEWLINE]agent: Mandatory forbearances may be granted for no more than 12 months at a time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what a deferment or forbearance is? Is there a way to get a loan relief?[NEWLINE]agent: You mean like a forgiveness of your loan. Yes, this is possible, like a period of deferment or forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: Also, for mandatory indulgences. very well and how do I calculate the amount of my payment?[NEWLINE]agent: You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering if I can get temporary relief from my student loan during this Covid-19 outbreak?[NEWLINE]agent: Yes, there are special measures that has been taken about this, which will last from march 13 through sept 30 of 2020.[NEWLINE]user: Bu if I have the chance to make a payment or two I can do it too, right?[NEWLINE]agent: Yes, no problem. But if you can't  do it, you can skip them during this period of time.[NEWLINE][BOUNDARY][NEWLINE]user: This is also related to the amount of taxes I will have to pay?"}
{"id": "superseg_train_6597", "dialogue": "user: Can I get federal student aid to help pay for international schools also?[NEWLINE]agent: Yes, whether you want to study internationally for one semester or get your degree outside the US you may be still eligible for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Would I need to worry about having an VISA?[NEWLINE]agent: Yes, you may need a VISA and also medical insurance.[NEWLINE]user: Is it smart to start to do research on schools abroad early?[NEWLINE]agent: Yes, you should start early when you want to study abroad because you got more to do.[NEWLINE]user: How can I research international schools and their requirements?[NEWLINE]agent: First off it is wise not to panic and you are on your own; but if you are very organized and determined you will be just fine.[NEWLINE][BOUNDARY][NEWLINE]user: I want to study abroad for a year is federal student aid available?[NEWLINE]agent: Yes, it could be available for studying abroad if you meet the aid eligibility.[NEWLINE]agent: Do you know about the FAFSA form?"}
{"id": "superseg_train_6598", "dialogue": "user: Can I use federal student aid to help pay for studies abroad?[NEWLINE]agent: Yes, you can use federal student aid to pay for one semester or your entire degree abroad.[NEWLINE][BOUNDARY][NEWLINE]user: Can I study abroad for a semester and still get aid?[NEWLINE]agent: Yes, you may receive federal student aid for a study-abroad program if you meet aid eligibility criteria.[NEWLINE]agent: Did you fill out a FAFSA form for college yet?[NEWLINE]user: No, I have never filled out a FAFSA form.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should what extra paperwork needs to be done on my list for studying abroad?[NEWLINE]agent: Yes, that should be on your list and also if you are required to have medical insurance.[NEWLINE]user: Is the Medical University of Bialystok on the pass rates list for United states Medical Licensing?[NEWLINE]agent: Yes, it is on the list.[NEWLINE]user: What is the best tips for researching schools?"}
{"id": "superseg_train_6599", "dialogue": "user: Can I get help to pay for my college at an international school through federal student aid?[NEWLINE]agent: Yes, many who study abroad get federal student aid to help pay for expenses.[NEWLINE][BOUNDARY][NEWLINE]user: How much can I receive in federal student loan funds for international study?[NEWLINE]agent: The annual limit for Direct Subsidized and Unsubsidized loans can be between $5500 and $20500.[NEWLINE]agent: Do you know the factors that might change your amount you get such as dependent or independent?[NEWLINE]user: Yes, I know factors such as dependent or independent student will play a role in how much I get for my loan.[NEWLINE]agent: Direct PLus Loan amounts are figured out by minusing any other financial aid you are receiving from your total cost of attendance in the school.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any knowledge of entrance counseling? Is it true that each school has the same entrance therapy requirements?[NEWLINE]agent: Every school may have something different for entrance counseling to complete and it is smart to check with your school's financial aid office to be sure the counseling available on this Website will satisfy the requirements.[NEWLINE][BOUNDARY][NEWLINE]user: I also hope to find out about  federal student loan, what federal student aid would I be eligible for, at an international school?[NEWLINE]agent: You can receive a federal student loan from William D. Ford Federal Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about the school's ability to benefit alternatives, it can be noted that the financial aid offered by the school is an eligible career program."}
{"id": "superseg_train_6600", "dialogue": "user: Hey, finally can talk with you. I need some information about some financial aid, but for studies abroad, Can you guide me there?[NEWLINE]agent: With pleasure. Federal Aid for students who are planning to study abroad partially or for the total career is available from Federal Programs, so they can pay their expenses.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. I was told that  could get that help and even went to an international student's office but i don't know where else to look for more information so, where do i find more about it?[NEWLINE]agent: You can always resort to our toll free numbers at 1-800-4-FED-AID or 1-800-433-3243 to get help for filling your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Right, i guess any helps isn't that bad. Say, how much can i hope to get in financial aid?[NEWLINE]agent: You can get aid that goes from $5,000 up to $20,500. That is for Direct Subsidized Loans, plus Direct Unsubsidized Loans.[NEWLINE]agent: The can be affected for various factors so, Are you a dependent student?[NEWLINE]user: No, i'm independent.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Thinking on another thing, how can i know what to expect in requirements for a school i like?[NEWLINE]agent: That should be available on the school's website. You go online and check it out so you can get an idea about their plans and opportunities.[NEWLINE]user: I suppose that documentation is a must in these cases, like visas, for example?"}
{"id": "superseg_train_6601", "dialogue": "user: Good evening, i'm searching for information about getting funds to study abroad. Could you lend me a hand oh this?[NEWLINE]agent: Absolutely, this is the right place. If you're planning to study abroad or just passing one semester, be aware you can receive federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, then. And what kind of help can i get?[NEWLINE]agent: You can get funds form the William D. Ford Federal Direct Loan Program. You would need to check out if your desired school has participation on that program.[NEWLINE][BOUNDARY][NEWLINE]user: That help could be affected or vary depending on what I study or what?[NEWLINE]agent: No. Mostly, would be affected by your status as undergraduate or graduate student. In that regard, behavior is very like in the U.S.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, I think i get it. Well, lets say i made my mind and go for an international school. What can you do for me?[NEWLINE]agent: Well, we can lend you a hand finding out which international schools get a part in federal student aid programs and then, guide you through the corresponding process of getting that federal aid.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds very good, thanks. Say, if i'm able to get that aid, what amount are we talking about?[NEWLINE]agent: That would depend on the type of aid, but for both Direct Subsidized or Unsubsidized Loans, The amount you could receive goes from $5,500 to $20,500 range.[NEWLINE]agent: In fact, Are you aware that amount could be affected by many factors?"}
{"id": "superseg_train_6602", "dialogue": "user: I was wondering if I could get student aid when studying abroad. Can you please give me some advice?[NEWLINE]agent: Of course. Whether you plan to study abroad for a semester or get your entire degree outside the United States, you may be able to use federal student aid to pay your expenses.[NEWLINE]user: So even if I study outside the U.S. I can get student aid?[NEWLINE]agent: Yes, that's correct.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! What should I do if I plan to get a degree from an international school?[NEWLINE]agent: Have you decided to get your degree from a school outside the U.S.?[NEWLINE]user: Yes, I want to study abroad.[NEWLINE]agent: Congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to make a dent in that tuition bill.[NEWLINE][BOUNDARY][NEWLINE]user: I see. When and how do I repay the loan?[NEWLINE]agent: That depends on whether it s a subsidized or unsubsidized loan versus a PLUS loan. Repayment of a loan used to pay for international study works the same way as repayment of a loan used to pay for an American school. Get information about repaying federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: How can I research schools and their requirements?"}
{"id": "superseg_train_6603", "dialogue": "user: Is it possible for me to get federal student aid if I am studying through an international shcool?[NEWLINE]agent: Yes you may be able to use federal student aid to pay your expenses at an international school.[NEWLINE]user: Can aid be used for just a semester or do you have to do your entire degree with an international school to qualify for aid?[NEWLINE]agent: You can study abroad for just a semester or get your entire degree outside the United States with the help of federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do all international schools participate in the federal student aid programs?[NEWLINE]agent: Have you decided to get your degree from a school outside the U.S.?[NEWLINE]user: Yes I have.[NEWLINE]agent: That is great, congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to help pay for your tuition.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get help researching schools and their requirements?[NEWLINE]agent: Yes we can help you with the process of researching international schools and their requirements.[NEWLINE]user: How long will it take to get financial aid for studying abroad?"}
{"id": "superseg_train_6604", "dialogue": "user: Hi, could you give me more information on financial aid that is available for international study please?[NEWLINE]agent: You may be able to get federal student aid to pay for your costs whether you plan to study for a short period like one semester or for as long as your entire degree[NEWLINE][BOUNDARY][NEWLINE]user: Is there a personal to-do- list that I would need to complete if studying internationally?[NEWLINE]agent: Along with a few other things, you would need to ensure that you have medical insurance in place before you go[NEWLINE][BOUNDARY][NEWLINE]user: Are there separate rules for getting aid if I am studying abroad for just one semester?[NEWLINE]agent: You may receive aid for one semester abroad but you have to meet the eligibility requirements[NEWLINE]agent: Do you normally complete a Free Application for Federal Student Aid FAFSA each year for college?[NEWLINE]user: Yes, I normally do[NEWLINE]agent: In that case, you will be familiar with the FAFSA process, which is needed for aid for study abroad[NEWLINE][BOUNDARY][NEWLINE]user: Will I need a valid passport for studying abroad?[NEWLINE]agent: Yes you will, and medical insurance will be another important essential element of your study abroad[NEWLINE]user: Aare there housing forms that I would need to complete if studying abroad?"}
{"id": "superseg_train_6605", "dialogue": "user: Hello, do I need information related to the federal aid program?[NEWLINE]agent: In important highlight that federal student aid to pay your expenses.[NEWLINE][BOUNDARY][NEWLINE]user: What is the form of housing?[NEWLINE]agent: Are you interested in life insurance?[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what kind of help can I ask for help?[NEWLINE]agent: You can get that information at the institution.[NEWLINE][BOUNDARY][NEWLINE]user: What student aid can you request for international studies?[NEWLINE]agent: Many international schools are offering help to students.[NEWLINE][BOUNDARY][NEWLINE]user: If you give me the help, what is the payment system?[NEWLINE]agent: The process involves electronically transmitting from the United States Treasury to the designated bank of the international school.[NEWLINE]agent: Also, if there is money left it is transferred to your account.[NEWLINE]user: What does this procedure consist of?"}
{"id": "superseg_train_6606", "dialogue": "user: Hey, I need some help with my direct plus loan application. Can you answer some questions for me?[NEWLINE]agent: Of course.\u00a0Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: No, sorry.[NEWLINE][BOUNDARY][NEWLINE]agent: Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: Yes, that applies.[NEWLINE]agent: Then you should know that parents must be logged in using their own...[NEWLINE]agent: Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?[NEWLINE]user: Yes, I do have plenty questions about that.[NEWLINE]agent: In that case you should contact your school's financial aid office.[NEWLINE][BOUNDARY][NEWLINE]user: Where will my information go once all of the application is filled out?[NEWLINE]agent: The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.[NEWLINE]user: What is a William D. Ford Federal Direct Loan Program Federal Direct PLUS Loan Request for Supplemental Information?"}
{"id": "superseg_train_6607", "dialogue": "user: I need to know a few things about my direct plus loan application.[NEWLINE]agent: Do you have a Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: No, I don't.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?[NEWLINE]user: Yes, I actually do.[NEWLINE]agent: In that case, parents must be logged in using their own.[NEWLINE]agent: Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?[NEWLINE]user: Yes, I have many questions.[NEWLINE]agent: Then you should contact your school's financial aid office.[NEWLINE][BOUNDARY][NEWLINE]user: What does the direct plus loan request let me do as a parent borrower?[NEWLINE]agent: You can request an additional deferment for 6 months after the student ceases to be enrolled at least half time, for example.[NEWLINE]user: Makes sense. What happens to my information once I submitted my application?"}
{"id": "superseg_train_6608", "dialogue": "user: What types of Direct PLUS Loan Application should I complete?[NEWLINE]agent: Do you know which type of Direct Plus Loan you are trying for?[NEWLINE]user: I am not even sure which one I should chose?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want a Direct PLUS loan application for Parents?[NEWLINE]user: Yes, that is the Direct Plus Loan for Parents.[NEWLINE]agent: Parents must be logged into using their own account.[NEWLINE]user: What if I have questions regarding my loan eligibility and about the next steps in the processing of my loan?[NEWLINE]agent: You should definitely get in contact with your school's financial aid office and they will help you with any questions.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to complete a Direct PLUS Loan Master Promissory Note?[NEWLINE]agent: Yes, you must complete a Direct Loan Master Promissory Note before you can receive a Direct PLUS Loan because it explains all the terms and conditions your your loan and is the legal binding agreement to repay the loan.[NEWLINE]user: What does the Direct PLUS Loan request allow me to do?"}
{"id": "superseg_train_6609", "dialogue": "user: Hi there. I would like to get some information related to the direct plus loan program.[NEWLINE]agent: Sure. Are you interested into apply for this program?[NEWLINE]user: Yes, I would like to request this program.[NEWLINE]agent: Sure, there is no problem. You need to loggin into the system.[NEWLINE][BOUNDARY][NEWLINE]user: Is this managed by me or by the school I go?[NEWLINE]agent: Yes, it can be managed by the school, but it needs your personal authorization, but this is not mandatory.[NEWLINE]user: Apply for this kind of loan is about just to make the request and no more?[NEWLINE]agent: Before you can receive the loan you need to complete a direct plus loan master promissory note, which will explain everything of the terms and conditions of this program.[NEWLINE]user: What happens if I have have a security freeze?[NEWLINE]agent: In that case, you'll need to remove the freeze at each credit bureau before you can continue.[NEWLINE]user: I see this is on the application you mentioned before?"}
{"id": "superseg_train_6610", "dialogue": "user: sdfsdf[NEWLINE]agent: Are you interested into apply for this program?[NEWLINE]user: Yes, if this is a good thing for me, I would love to.[NEWLINE]agent: Great this will depend of if you are a student or not, and if are a student you will need to log in into a account just for students.[NEWLINE][BOUNDARY][NEWLINE]user: I see. But there is also a loan program which is for parent, I mean through it the parents can manage some of the loans?[NEWLINE]agent: Yes, there is. It's the same program, but brings the parents an account for their involvement.[NEWLINE]agent: Do you have any more questions?[NEWLINE]user: I still have some doubts, but not about what we were talking about.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I can give authorization to other people to manage this loans in case I can do it by myself?[NEWLINE]agent: Yes,, you can authorize your school to help you with the management.[NEWLINE]user: So, this is not mandatory?"}
{"id": "superseg_train_6611", "dialogue": "user: Where do I go if I am looking for more information on the Direct PLUS loan Request relating to the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: It's a request for more information in connection with an application that has been made for a Direct PLUS Loan through the William D. Ford Federal Direct Loan Program. Schools may differ in the way that they provide further information to their applicants in relation to these loans[NEWLINE]agent: Are you applying for a borrowing as a parent?[NEWLINE]user: Yes, I am indeed[NEWLINE]agent: In this case, the Direct PLUS Loan Request allows some further concessions which I can go through with you if you would like?[NEWLINE]user: What is the next step after I request supplemental information about the Direct PLUS Loan through the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: Any information that you give us will be sent to the relevant school. The school will then use this information to determine your eligibility for a Direct PLUS Loan and will process your application for same[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more about Direct PLUS Loan Applications for Graduate/Professional Students through the William D. Ford Federal Direct Loan Program?[NEWLINE]agent: Firstly, you must be logged into the system under your own personal log in credentials[NEWLINE][BOUNDARY][NEWLINE]user: Are there any special features associated with the Direct PLUS Loan Request?[NEWLINE]agent: Yes, there are. This request allows you, the applicant, to authorize your school to use your loan funds to satisfy other educationally related charges, apart from tuition and fees and room and board. You are not required to provide this authorization[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information available to parents regarding the Direct PLUS Loan Request through the William D. Ford Federal Direct Loan Program?"}
{"id": "superseg_train_6612", "dialogue": "user: I have questions about the William D. Ford Federal DIrect Loan Program.[NEWLINE]agent: You can request supplemental information in connection with your William D. Ford Federal Direct PLUS Loan application. However, the process for receiving this information may differ depending on the school.[NEWLINE]agent: Are you a parent borrower?[NEWLINE]user: No. I'm the student.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I complete a Direct PLUS Loan Application?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking a Direct PLUS Loan Application for Graduate/Professional Students under the William D. Ford Federal Direct Loan Program Request for supplemental information?[NEWLINE]user: No.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you seeking the request application for parents?[NEWLINE]user: Yes, my Mom needs to complete this.[NEWLINE]agent: Okay. Please advise your parent that they must be logged in to their own account to complete this application.[NEWLINE]agent: Do you have any questions about loan eligibility?[NEWLINE]user: Yes. I need clarification on what loans I'm eligible for."}
{"id": "superseg_train_6613", "dialogue": "user: What type of Direct PLUS Loan application should I complete?[NEWLINE]agent: Do you have a Direct PLUS Loan application for Graduate/Professional Students William D. Ford Federal Direct Loan Program loan request for supplemental information?[NEWLINE]user: No I do not have this application.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Direct PLUS Loan application for Parents William D. Ford Federal Direct Loan Program loan request for supplemental information?[NEWLINE]user: No I do not have this application for supplemental information.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What does the Direct PLUS Loan Request allow me to do?[NEWLINE]agent: The Direct PLUS Loan Request allows you to authorize the school to use your loan funds to for other educationally related charges after all the tuition and fees and room and board have been paid.[NEWLINE]user: What is the William D. Ford Federal Direct Loan Program request for supplemental information used for?[NEWLINE]agent: It is a request for supplemental info connected to your application for Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Program.[NEWLINE]user: What must I do before I receive my Direct PLUS Loan?"}
{"id": "superseg_train_6614", "dialogue": "user: Do I need to choose what type of Direct PLUS Loan application I would like to complete?[NEWLINE]agent: Are you applying for a Direct PLUS Loan for sstudents?[NEWLINE]user: No I am not.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need an application for Direct PLUS Loan Application for parents?[NEWLINE]user: Yes, I need one for parents.[NEWLINE]agent: Parents would need to logged in using their own account.[NEWLINE]agent: Do you have any questions about loan eligibility, the next steps, or when loan will be dispursed?[NEWLINE]user: Yes, I have some questions.[NEWLINE]agent: Then you should contact the financial aid office of your attending school.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I set a security freeze on my credit file?[NEWLINE]agent: You would have to lift or remove the freeze at each credit bureau before you are allowed to continue with the application.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to learn more where do I look or contact?"}
{"id": "superseg_train_6615", "dialogue": "user: Hello i would like to get information about Master Promissory Note (MPN) for graduate students[NEWLINE]agent: The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: What I need?[NEWLINE]agent: first thing is verified username and password FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: and can you receive more than one loan?[NEWLINE]agent: You can receive more than one loan under an MPN over a period of up to 10 years to pay your educational costs, as long as the school is authorized to use the MPN in this way and decides to do so.[NEWLINE][BOUNDARY][NEWLINE]user: and for unsubsidized loans?[NEWLINE]agent: Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.[NEWLINE][BOUNDARY][NEWLINE]user: And what do I use for direct PLUS loans?[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to do it in just 30 minutes?"}
{"id": "superseg_train_6616", "dialogue": "user: Hello i would like to get information about Master Promissory Note (MPN) for graduate students[NEWLINE]agent: The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I use for direct PLUS loans?[NEWLINE]agent: Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.[NEWLINE][BOUNDARY][NEWLINE]agent: and you know who should complete this?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: want to know how long will it take?[NEWLINE]user: yes[NEWLINE][BOUNDARY][NEWLINE]user: and for unsubsidized loans?[NEWLINE]agent: Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.[NEWLINE][BOUNDARY][NEWLINE]user: and what should i do?"}
{"id": "superseg_train_6617", "dialogue": "user: I'm here about the master promissory note[NEWLINE]agent: Okay, the MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also contains the terms and conditions of your loan[NEWLINE][BOUNDARY][NEWLINE]user: what will I need to sign in and get it done?[NEWLINE]agent: You will need a verified username and FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: where do I go to do the promissory note on an unsubsidized loan?[NEWLINE]agent: I will give you the link so you can get started on the MPN for Direct Unsubsidized Loans available to eligible students[NEWLINE][BOUNDARY][NEWLINE]user: is there one for direct plus loans?[NEWLINE]agent: Yes, there is a MPN for Direct PLUS Loans available to eligible students[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to check if you need to complete the MPN?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how long it will take you to complete the MPN?[NEWLINE]user: yes, but I'll find out later when I'm ready to do it[NEWLINE][BOUNDARY][NEWLINE]user: can I get more than one loan for an MPN?"}
{"id": "superseg_train_6618", "dialogue": "user: Hi, I am looking to take out a student loan and would like to know what a Mater Promissory Note is?[NEWLINE]agent: A Master Promissory Note (MPN) is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan.[NEWLINE]user: I am looking to apply for a Direct Unsubsidized Loan, does this loan have the same MPN as a Direct PLUS Loan?[NEWLINE]agent: Both loans have MPNs but they are different, each one applying to a particular loan.[NEWLINE][BOUNDARY][NEWLINE]user: Were can I find a copy of the MPN for a Direct PLUS Loan?[NEWLINE]agent: You can download the PDF for the MPN for Direct PLUS Loans. This can be used for Direct PLUS Loans that are eligible for graduate/professional students.[NEWLINE][BOUNDARY][NEWLINE]user: As a graduate/professional student should I complete the MPN?[NEWLINE][BOUNDARY][NEWLINE]agent: If you are applying for Direct Unsubsidized Loan or a Direct PLUS Loan you should complete the MPN. Are you applying for one of these loans?[NEWLINE]user: No I am not applying at this stage.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: When I am ready to apply what do I need to complete the application?"}
{"id": "superseg_train_6619", "dialogue": "user: Good morning. I was hearing the other day about things I'm supposed to do ti repay my student loans and heard bout something called MPN, what's that?[NEWLINE]agent: Yes. MPN stands for Master Promissory Note and is a legal document in which you promise to repay your loans plus any accrued interest and fees to the U.S. Department of Education. Besides that main purpose, it also explains your loan's terms and conditions.[NEWLINE][BOUNDARY][NEWLINE]user: Oh isee, so it's a kind of written guarantee, isn't? So, That applies for any type of Loan?[NEWLINE]agent: That's right. A MPN can be related to both Subsidized and Unsubsidized Loans alike, which are available to eligible graduate or professional students.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. And that's just for those kinds of loans only?[NEWLINE]agent: No, you also have a MPN related to loans from the Direct Plus kind.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you clear about who have to pass through this?[NEWLINE]user: No, i'm not so sure about it,[NEWLINE][BOUNDARY][NEWLINE]agent: O.k that's fine, we'll just review that in a moment. Are you aware about the time needed to complete a MPN?[NEWLINE]user: Yes, i heard that takes like an hour or so. IS that right?[NEWLINE][BOUNDARY][NEWLINE]user: Oh, by the way, can you tell me about what i need to go ahead with the MPN?"}
{"id": "superseg_train_6620", "dialogue": "user: Hi, i have some loans and were offered to sign something called Master Promissory Note, What's that?[NEWLINE]agent: The Master Note is just a document you sign in order to promise that you'll repay your loans and any accrued interest. It also explain terms and conditions of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and to get one you have to go through certain procedures and give some information, right?[NEWLINE]agent: Yes. Information like your school name, mailing address or contact information are between the requested data.[NEWLINE][BOUNDARY][NEWLINE]user: And that MPN is just for graduate students, or anyone else can us it?[NEWLINE]agent: Graduate students and Professional students, are totally eligible.[NEWLINE][BOUNDARY][NEWLINE]user: And that goes for the different types of loans, like Subsidized and Unsubsidized?[NEWLINE]agent: That's right. It applies for both types of loans.[NEWLINE][BOUNDARY][NEWLINE]user: And of course, i guess it applies for those Direct Plus Loans you mentioned earlier.[NEWLINE]agent: Totally right. It is also valid in that type of loan.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who has to go through the procedures to get a MPN?[NEWLINE]user: No, it's not necessary. I guess it is for Graduate and Professional students, right?[NEWLINE][BOUNDARY][NEWLINE]agent: That's right. Would you like to know how much time you would invest in a MPN session?[NEWLINE]user: No, i don't think i need to know that right now.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know what do you need to obtain that MPN, then?"}
{"id": "superseg_train_6621", "dialogue": "user: What is a Master Promissory Note (MPN) for graduate students?[NEWLINE]agent: The MPN is a legal document that you promise to pay back your loan and any accrued interest plus fees to the US Department of Education and it explains the terms of your loan.[NEWLINE]user: Are there different MPNs for different types of loans such as Direct Unsubsidized and Direct PLUS Loans?[NEWLINE]agent: Yes, each type of loan has a different MPN that you have to sign.[NEWLINE][BOUNDARY][NEWLINE]user: When would I use an MPN for Direct PLUS Loans?[NEWLINE]agent: Use the MPN for Direct PLUS Loans which are available to those who are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this DEMO?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know it will take 30 minutes?[NEWLINE]user: No, did not know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need for access?"}
{"id": "superseg_train_6622", "dialogue": "user: Why are Master Promissory Notes necessary?[NEWLINE]agent: An MPN is necessary because it is a legal document in which you promise to repay your loan plus accrued interest and fees to the U.S. Department of Education and it explains the terms and conditions of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need a MPN for a Direct PLUS Loan?[NEWLINE]agent: Yes, you would use a MPN for a Direct PLUS Loans available to eligible graduate students.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to complete an MPN?[NEWLINE]user: Yes, I do need to complete an MPN.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know how long it takes?[NEWLINE]user: Yes, I do.[NEWLINE][BOUNDARY][NEWLINE]user: Can I receive more than one loan under an MPN?[NEWLINE]agent: Yes, you might receive more than one loan under an MPN over a period of 10 years to pay for your educational costs; but you must be at a school that is authorized.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans use MPN?"}
{"id": "superseg_train_6623", "dialogue": "user: Hey, I have some questions about the MPN for graduates.[NEWLINE]agent: Of course. The MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan. Graduate/professional students may be eligible for both Direct Unsubsidized Loans and Direct PLUS Loans, which have different MPNs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I preview the MPN for direct plus loans somehow?[NEWLINE]agent: Yes, you can preview a read only version.[NEWLINE]user: Can I also view a demo for it?[NEWLINE]agent: Yes, you can view a demo for it.[NEWLINE][BOUNDARY][NEWLINE]user: What else do I need for my request?[NEWLINE]agent: You'll need a verified username and password FSA ID, for example.[NEWLINE][BOUNDARY][NEWLINE]user: What else can you tell me about MPN for direct plus loans?[NEWLINE]agent: You can use this MPN for Direct PLUS Loans available to eligible graduate/professional students. You may also need to complete an MPN for Direct Unsubsidized Loans.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know who should fill this out?[NEWLINE]user: Yes, please tell me.[NEWLINE][BOUNDARY][NEWLINE]agent: 30 minutes?"}
{"id": "superseg_train_6624", "dialogue": "user: I need help with how you stay eligible for financial aiid[NEWLINE]agent: Okay, you will have to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year to continue receiving federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: I need the fafsa form each year or just once?[NEWLINE]agent: Have you already filled out a FAFSA form?[NEWLINE]user: no, I'm doing it soon[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do you make satisfactory academic progress to keep getting financial aid?[NEWLINE]agent: You have to make good grades and complete enough classes to keep moving toward successfully completing your degree.[NEWLINE]agent: Are you aware of the satisfactory academic progress policy for financial aid purposes for the school you will be attending?[NEWLINE]user: I don't know what it is[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I have to keep doing this and not just the first year when I apply?[NEWLINE]agent: Yes, you have to meet basic eligibility criteria throughout the time you are receiving aid[NEWLINE][BOUNDARY][NEWLINE]user: By the way, do you know all the compilation of the documents necessary to apply for the FAFSA? How much financial information do you request from me?[NEWLINE]agent: The form will look for information on cash at hand, any savings and checking accounts that you may have. Information will also be sought on stocks and bonds. You will be asked about real estate, but excepting the home in which you live. Any business and farm assets will be sought from you and your parents if you are a dependent student[NEWLINE][BOUNDARY][NEWLINE]user: Could the fact that my father died in the Middle East affect my eligibility for aid?"}
{"id": "superseg_train_6625", "dialogue": "user: Hello, I would like to continue receiving federal student aid[NEWLINE]agent: To maintain them, you must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the FAFSA form every year?[NEWLINE]agent: have you filled out the FAFSA?[NEWLINE]user: yes[NEWLINE]agent: ok note that you are applying for help for a specific year. To get help next year, you'll need to submit next year's FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: how should I make satisfactory academic progress[NEWLINE]agent: In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: where can i see my school data?[NEWLINE]agent: To see your school details, you can check your school's website or ask someone at the financial aid office and your school's policy will tell you what you need.[NEWLINE][BOUNDARY][NEWLINE]user: what are the eligibility criteria"}
{"id": "superseg_train_6626", "dialogue": "user: Hello, I would like to know what I must do to continue receiving federal student aid[NEWLINE]agent: Of course You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: Should I continue to meet the basic eligibility criteria?[NEWLINE]agent: yes Remember the basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.[NEWLINE][BOUNDARY][NEWLINE]user: and Must I have satisfactory academic progress to continue receiving federal student aid?[NEWLINE]agent: You must make satisfactory academic progress to continue receiving federal student aid. In other words, you have to get good grades and complete enough classes (credits, hours, etc.)[NEWLINE]user: I have another question aboutI f u w.Okay. Now, about XXXX. and is it indispensable?[NEWLINE]agent: yes You must make satisfactory academic progress to continue receiving federal student aid.[NEWLINE]agent: Do you want to see your school's data?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and for how long is the form you fill out valid?"}
{"id": "superseg_train_6627", "dialogue": "user: Hi. I want to continue receiving your federal student aid, what must I do to remain eligible?[NEWLINE]agent: You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: And who defines the financial aid policies?[NEWLINE]agent: Each school has a satisfactory academic progress policy for financial aid purposes; To view your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you[NEWLINE]user: And what reasons would they take if an academic process is not satisfactory?[NEWLINE]agent: Reasons for appeal generally include the death of a family member, illness or injury, or other special circumstances;[NEWLINE][BOUNDARY][NEWLINE]user: And how often should I complete the form?[NEWLINE]agent: I already filled out the FAFSA form?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And once I meet the requirements, should I always meet them?"}
{"id": "superseg_train_6628", "dialogue": "user: how do I stay good with the financial aid people?[NEWLINE]agent: You will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.[NEWLINE][BOUNDARY][NEWLINE]user: do I only have to do this when I send in my forms?[NEWLINE]agent: The basic eligibility criteria that allow you to get federal student aid continue to apply throughout the time you are receiving aid, not just when you first fill out the FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: so I need to fill a form each year?[NEWLINE]agent: Are you asking about the FAFSA form?[NEWLINE]user: yes[NEWLINE]agent: Each FAFSA form you fill out is for aid for a specific year. In order to receive aid for that year, you will need to submit that year\u2019s FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: what is considered satisfactory academic progress?[NEWLINE]agent: You need to make good enough grades, and complete enough credit hours, to keep progressing toward successfully completing your degree or certificate.[NEWLINE]agent: Do you know about your school's satisfactory academic progress policy for financial aid purposes?"}
{"id": "superseg_train_6629", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: I see. May I ask another question. forI f u w.Btw, do you know about XXXX. hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll make sure to check that out. This is a silly question but, Do i have to keep the grades up all the time to keep the aid?[NEWLINE]agent: Of course. That eligibility criteria that was applied when you requested that aid, needs to be kept through all the time you receive the funds.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, O.k Sorry, i just wanted to be sure. In any case, i don't need to renew anything after i got the aid, don't i?[NEWLINE]agent: Did you fill a FAFSA form when you requested your aid?"}
{"id": "superseg_train_6630", "dialogue": "user: I need eligibility help[NEWLINE]agent: Okay, you will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.[NEWLINE][BOUNDARY][NEWLINE]user: but what does it mean when they say I need to make academic progress?[NEWLINE]agent: It means you have to make good enough grades, and complete enough classes to keep moving toward successfully completing your degree[NEWLINE]agent: Do you know the\u00a0academic progress policy for financial aid purposes your school has?[NEWLINE]user: nope, that is why I asked[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and I need to do the FAFSA each year?[NEWLINE]agent: Have you filled out the FAFSA form?[NEWLINE]user: not yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: do I just have to stay eligible once and I'm good for my school duration?[NEWLINE]agent: Eligibility applies throughout the time you are receiving aid, and not just when you first fill out the FAFSA form and are awarded aid.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding not receiving federal student aid, is my incarcerated condition a problem to access benefits?[NEWLINE]agent: Yes, your incarceration affects your eligibility for different types of aid in different ways[NEWLINE][BOUNDARY][NEWLINE]user: Got it. I have another question for you. What exactly is a loan?"}
{"id": "superseg_train_6631", "dialogue": "user: If I want to continue receiving federal student aid, what should I be sure of?[NEWLINE]agent: You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.[NEWLINE][BOUNDARY][NEWLINE]user: What are the basic eligibility criteria?[NEWLINE]agent: The basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to complete the FAFSA form every year?[NEWLINE]agent: did you fill out the FAFSA?[NEWLINE]user: I have not done it yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the satisfactory academic progress policies for financial aid purposes?[NEWLINE]agent: To see your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you what is necessary[NEWLINE][BOUNDARY][NEWLINE]user: Why should I fill it out every year?"}
{"id": "superseg_train_6632", "dialogue": "user: Can you give me details of the forgiveness of public service loans?[NEWLINE]agent: Do you work for a US federal, state, local, or tribal government or a nonprofit organization?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: if you switch to an IDR plan and don't want to pay a higher amount[NEWLINE]agent: if that's the case the PSLF Program may not benefit you[NEWLINE][BOUNDARY][NEWLINE]user: Very well. For now I'd like to ask on what is Income-Driven Repayment? Can you give me information on how does it work?[NEWLINE]agent: Pay As You Earn Repayment Plan PAYE[NEWLINE][BOUNDARY][NEWLINE]user: I want to know something else about full-time employment. For the PSLF, what constitutes full-time employment?[NEWLINE]agent: You are generally considered to be working full-time if you meet your employer's definition of full-time or work at least 30 hours per week, whichever is greater.[NEWLINE][BOUNDARY][NEWLINE]user: OK, I think I understand.  Can you tell me how the income-driven repayment plan works if my income in non taxed?[NEWLINE]agent: You would have to mark it the online application or paper application and you are not required to supply further documentation.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the use of PSLF help tools in applying for the PSLF program?[NEWLINE]agent: these toolsThey will help you understand more about the PSLF Program and what you must do to participate and possibly forgive your loans.[NEWLINE]agent: Did you complete the PSLF help tool process?[NEWLINE]user: yes"}
{"id": "superseg_train_6633", "dialogue": "user: I wanted to know more about public service loan forgiveness[NEWLINE]agent: Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?[NEWLINE]user: I work for a not for profit[NEWLINE]agent: You could be eligible for the Public Service Loan Forgiveness Program[NEWLINE][BOUNDARY][NEWLINE]user: can I use time spent at church to be considered a full time employee?[NEWLINE]agent: Time spent on religious instruction or worship services may not be counted toward meeting the full-time employment requirement.[NEWLINE][BOUNDARY][NEWLINE]user: On the repayment plans to qualify do the payments stay the same or can they increase?[NEWLINE]agent: Your payment may increase depending on your income and the amount that you owe. If you do not want the possibility of higher payments then the PSLF Program may not be for you[NEWLINE][BOUNDARY][NEWLINE]user: How soon can I get into public service loan forgiveness?[NEWLINE]agent: You have to make 120 qualifying monthly payments so it will take at least 10 years before you can qualify.[NEWLINE]agent: Are you working toward PSLF?[NEWLINE]user: yes"}
{"id": "superseg_train_6634", "dialogue": "user: I need PSLF information?[NEWLINE]agent: Do you have PSLF questions?[NEWLINE]user: yes a few[NEWLINE]agent: You can have a look at the PSLF FAQ page[NEWLINE]user: anything else in case I can't find what I need?[NEWLINE]agent: You can contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: do contractors qualify for the loan forgiveness?[NEWLINE]agent: You have to be directly employed by a qualifying employer for your employment to count toward PSLF[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I missed sending in some employment certification forms?[NEWLINE]agent: When you apply for forgiveness, you will be asked to submit an Employment Certification Form for each employer you worked for while making the required 120 qualifying monthly payments.[NEWLINE]user: do we need to be employed at a federal job when we apply?"}
{"id": "superseg_train_6635", "dialogue": "user: Hello, I would like to know how to send PSLF forms[NEWLINE]agent: Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program.[NEWLINE]agent: FedLoan Servicing Already Your Administrator?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my questions are not all covered on that page?[NEWLINE]agent: In that case contact FedLoan Servicing at 1 - 855 - 265 - 4038.[NEWLINE]user: What if I have more questions?[NEWLINE]agent: check the PSLF FAQ page.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in AmeriCorps or the Peace Corps, or the United States Department of Defense is paying off my loans?[NEWLINE]agent: There are special rules that allow borrowers who are AmeriCorps or Peace Corps volunteers to use their Segal Education Award or Peace Corps transition payment to make a one-time payment that can count up to 12 qualified PSLF payments.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am employed in more than one qualified part-time job at the same time?"}
{"id": "superseg_train_6636", "dialogue": "user: hello i would like to get information about Eligible Repayment Plans[NEWLINE]agent: Eligible payment plans include all income-driven IDR payment plans that base your monthly payment on your income.[NEWLINE]user: and what are the qualified payments?[NEWLINE]agent: Although the payments made under the Standard 10-Year Payment Plan are qualified payments, you would have to switch to an IDR plan to benefit from the PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: and How should I send the PSLF forms?[NEWLINE]agent: Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program. You can mail the form to this address:[NEWLINE]agent: FedLoan Servicing Already Your Administrator?[NEWLINE]user: yes[NEWLINE]agent: You can upload your PSLF application or Employment Certification Form on your website.[NEWLINE][BOUNDARY][NEWLINE]user: and who will certify my employment?[NEWLINE]agent: Often it will be someone from the human resources department, although in some cases your direct supervisor or someone else may be authorized to certify your employment. Check with your organization to see who can certify your Employment Certification Form.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't regularly submit the Employment Certification Form?"}
{"id": "superseg_train_6637", "dialogue": "user: Who receives public service loan forgiveness?[NEWLINE]agent: Are you an employee of the US federal, state, local, or tribla government or not-for-profit organizaton..[NEWLINE]user: No, I am not employed by the US federal, state, local or tribal government.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What loans are eligible?[NEWLINE]agent: Any loan received under the William D. Ford Federal Direct Loan Direct Loan Program would qualify for PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. Is there a repayment schedule in place?[NEWLINE]agent: of course As you earn the REPAYE reimbursement plan[NEWLINE][BOUNDARY][NEWLINE]user: There's another thing I wanna know about PSLF. What are the options for the qualifying  repayment plans?[NEWLINE]agent: Such qualifying repayment plans include all the income-driven repayment plans that use your income to figure out your payment.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on what will be the effect to my monthly payments if I don't update my servicer regarding my family size by the annual deadline?[NEWLINE]agent: This could result in an increased monthly payment amount. It could also result in the PAYE and IBR plans loss of eligibility to make payments based on income[NEWLINE][BOUNDARY][NEWLINE]user: How else could I benefit if my payments under the ten-year Standard Repayment Plan are indeed qualifying payments?"}
{"id": "superseg_train_6638", "dialogue": "user: I need to know who I can contact to answer my PSLF questions.[NEWLINE]agent: I can assist you with that, but would you like to hear about additional sources of information available to you?[NEWLINE]user: Yes, that would be very helpful.[NEWLINE]agent: Excellent. The first place you should go to for information is the PSLF FAQ page.[NEWLINE][BOUNDARY][NEWLINE]user: What types of employment qualify me for the PSLF Program?[NEWLINE]agent: Those who work for a government organization at any level(state, federal, local, tribal) qualify for the PSLF Program.[NEWLINE][BOUNDARY][NEWLINE]user: I went to the FAQ page, but I still have questions. Who can I contact to help me?[NEWLINE]agent: Since you were unable to find the information that you need on the FAQ page, your next step will be to contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: Which repayment plans qualify for this program?[NEWLINE]agent: All income-driven repayment IDR plans and plans that base your monthly payment on your income qualify for the program.[NEWLINE][BOUNDARY][NEWLINE]user: I have a FFEL Program loan. Am I eligible for the program?"}
{"id": "superseg_train_6639", "dialogue": "user: What if I have questions about Public Service Loan Forgiveness?[NEWLINE]agent: Do you have more questions?[NEWLINE]user: No, I want to know in case I have questions.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What if my questions are not covered on the FAQ page?[NEWLINE]agent: You can call the FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on where can I see the details if I'm going to change my current plan to a new plan loan?[NEWLINE]agent: Preview a read - only version of the complete form[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about  Qualifying Emplyment. What is an example of a company that does not apply for employment?[NEWLINE]agent: If you work for a Partisan political organization.[NEWLINE]user: Another question on Loan Simulator.  So, how do I figure out how much I'll have to pay?[NEWLINE]agent: You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about where will i get form for application . Are there any alerts I should be aware of that are important[NEWLINE]agent: Yes, if you don't periodically submit the Employment Certification Form at the time you apply for forgiveness you will be required to submit a form for each empolyer worked.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I need to know about Income-Driven Repayment plans before I decide to change to one?"}
{"id": "superseg_train_6640", "dialogue": "user: Hello, I need information related to PSLF?[NEWLINE]agent: It is a form and must be completed and mailed to a specific address.[NEWLINE]agent: You can find information with your administrator.[NEWLINE]user: Can you tell me in more detail what this process consists of?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do you plan to do with the information you put on the form?[NEWLINE]agent: This information allows us to tell you if you are making qualified PSLF payments.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information?[NEWLINE]agent: If you have any questions, you can contact FedLoan Servicing to answer questions about it.[NEWLINE]user: I still have more questions for you, can you help me?[NEWLINE]agent: Check the page on asking frequently asked PSLF.[NEWLINE][BOUNDARY][NEWLINE]user: What are federal programs? and what conditions must be met to be approved?"}
{"id": "superseg_train_6641", "dialogue": "user: Hello, can you tell me what is PSLF?[NEWLINE]agent: Sure, it's a priority for those who work with the U.S. federal, state, local, or tribal government.[NEWLINE]user: Perfect, can you extend that information more?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Can you tell me what are the requirements to qualify for the Public Service Loan Forgiveness Program?[NEWLINE]agent: You can search for information regarding the topic.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on the subject. Are there any implications if I don't recertify my income and family size before the annual deadline?[NEWLINE]agent: In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance[NEWLINE][BOUNDARY][NEWLINE]user: My additional question is what are the qualification in Repayment Plans? I am interested to know which payment plans do not qualify for PSLF please?[NEWLINE]agent: There are several plans that do not qualify for this purpose.[NEWLINE][BOUNDARY][NEWLINE]user: Understood, another question about income modification, how do I recalculate my payment since my income has changed?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, I'd like to ask  you regarding the PSLF. What are the requirements that I need to meet in order to qualify for these plan?[NEWLINE]agent: The main thing is to be employed by a federal, state, local or tribal government of the United States.[NEWLINE]user: Perfect and what else should I know?"}
{"id": "superseg_train_6642", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: could you tell me more about the total and permanently TPD discharge?[NEWLINE]agent: Mainly it consists of freeing from having to pay a Program loan.[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note, what if I got a diploma even though I didn't finish the program? Is that going to disqualify me?"}
{"id": "superseg_train_6643", "dialogue": "user: can you show me how much of a Perkins loan we can get canceled if we fit a criteria[NEWLINE]agent: Did you want to look at a Perkins loan cancellation chart?[NEWLINE]user: Yes I will look at it later but I have more questions?[NEWLINE]agent: Did you have any other questions on the chart before we move on?[NEWLINE]user: will it tell us the cancellation rates?[NEWLINE]agent: Yes, it will show rates and note when they are different[NEWLINE][BOUNDARY][NEWLINE]user: who do we contact to look into a loan deferment?[NEWLINE]agent: Contact your college or your college\u2019s Perkins Loan servicer for information on applying for deferment.[NEWLINE][BOUNDARY][NEWLINE]user: can I apply for a cancellation anywhere they do business?[NEWLINE]agent: The application for the cancellation of a Perkins Loan must be made to the school that made the loan or to the school\u2019s Perkins Loan servicer.[NEWLINE]user: so they will know what to do?"}
{"id": "superseg_train_6644", "dialogue": "user: Hey there. I was looking information related of if there is anyway to get the federal loan canceled or something like that.[NEWLINE]agent: Sure, no problem. There are some ways or methods that will get your federal perkins loan fully canceled or even discharged.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to give it a try?[NEWLINE]user: Yes, I would like to see if this is possible, to try it.[NEWLINE][BOUNDARY][NEWLINE]agent: Great. Do you want to know which are the requirements for this?[NEWLINE]user: Yes, please. Tell me what needs to be done to reach this goal.[NEWLINE]agent: No problem, to qualify for a 100 percent of a federal perkins loan fully cancellation you'll need to have done some things like served full-time in a public or nonprofit elementary or secondary school. Have you done or doing this?[NEWLINE]user: Yes, I am currently working in a elementary school.[NEWLINE]agent: That's is just great. Is this a school for low income families?[NEWLINE]user: No, not really, but I'm not pretty sure.[NEWLINE]agent: OK, but here do you serve as a special education teacher?[NEWLINE]user: No, not at all.[NEWLINE]agent: And what about science, mathematics, languages or fields that the states needs?[NEWLINE]user: No, not exactly, as far as I know.[NEWLINE]agent: Then, if that's the case. You probably won't be able to get a cancellation of your loan, sorry.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, before we get into that, there's something I need to remember. When my old school closed, I transferred the credits to my new curriculum at a new school. My school's closure was not my fault, but does this mean I'm no longer eligible for discharge of the loans I took out at the closed school?[NEWLINE]agent: No. ransfer of credits from the closed school to a completely different program of study at the new school does not disqualify you for discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for Total Permanent Disability, what other documents will I need?"}
{"id": "superseg_train_6645", "dialogue": "user: Please, tell me about Perkins Loan Discharge[NEWLINE]agent: You must to know that your Perkins Loan may be discharged under certain conditions[NEWLINE]user: What are the conditions  that may lead to discharge?[NEWLINE]agent: Are you bankrupt??[NEWLINE]user: No, I don't[NEWLINE]agent: The discharge is for death?[NEWLINE]user: Yes, an uncle passed away[NEWLINE]agent: In that case, your Perkins Loan may be discharged[NEWLINE][BOUNDARY][NEWLINE]user: What if I teach at an educational service agency?[NEWLINE]agent: Your teaching service may qualify for cancellation if the period of qualifying service includes Aug. 14, 2008  or begins on or after that date.[NEWLINE][BOUNDARY][NEWLINE]user: What about the discharge chart?[NEWLINE]agent: Was your loan discharged?[NEWLINE]user: Yes, indeed"}
{"id": "superseg_train_6646", "dialogue": "user: Hi I have heard that I might be able to have all or portion of my Federal Perkins Loan canceled, if this correct?[NEWLINE]agent: Yes under certain conditions you may be discharged from your loan or you may have a portion of your loan canceled based on your employment or volunteer service.[NEWLINE][BOUNDARY][NEWLINE]user: What are the eligibility requirements for the cancellation of a Perkins loan?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a Perkins Loan?[NEWLINE]user: Yes I do.[NEWLINE]agent: Have you served full-time in a public or non-profit elementary or secondary school as a teacher?[NEWLINE]user: Yes I have as a teacher in a school serving students from low income families.[NEWLINE]agent: You mentioned a school serving student from low income families. Please confirm that you were a teacher in such a school.[NEWLINE]user: No I did not.[NEWLINE]agent: Have you been a special education teacher?[NEWLINE]user: No I have not been a special education teacher.[NEWLINE]agent: Have you been a teacher in the fields of mathematics, science, foreign languages, or bilingual education, or in any other field of expertise determined by a state education agency to have a shortage of qualified teachers in that state?[NEWLINE]user: No I have not.[NEWLINE]agent: In that case I am afraid that you will not qualify for cancellation of part of your Federal Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Is there any other way to trasnfer my academic credits or hours from closed school. But am I still eligible for a disacharge at least?[NEWLINE]agent: You may be eligible for discharge if you completed or are in the process of completing a comparable program at another school.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I go to get more information regarding the TPD download in respect of any TPD loan discharge I may be entitled to?"}
{"id": "superseg_train_6647", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: That's great, pretty convenient. You know, I've been a teacher for some time now, but i don't really know how you define teachers, Could you say that to me?[NEWLINE]agent: Certainly. To us, a teacher is someone including for example, a school librarian or guidance counselor who provides elementary or secondary school students with direct services directly related to classrooms teaching.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, pretty nice and technical. Glad for asking and very thoughtful of you for answering. Look, in some moment these loans could need to be cancelled, how do I apply for that?[NEWLINE]agent: It's not at all complicated. Just go tho the school that made you the loan or visit your Perkins Loan servicer. They should give you the proper forms and instructions for your specific type of cancellation or even a discharge.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. I'll have to stop by then. Sorry, but what's that last thing you mentioned, discharge?"}
{"id": "superseg_train_6648", "dialogue": "user: Could I be eligible to have all or part of my Federal Perkins Loan canceled?[NEWLINE]agent: Yes, it is possible and you would have to apply to see if you are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is there Perkins Loan Teacher cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know if you are eligible for Perkins Loan cancellation?[NEWLINE]user: Yes, I think I am eligible.[NEWLINE]agent: Then you know that you qualify for up to 100% cancellation of Federal Perkins Loan if you have served full-time in a public or nonprofit elementary or secondary school system?[NEWLINE]user: Yes, I know this information.[NEWLINE]agent: Do you work in a school serving students from low-income families?[NEWLINE]user: No, I do not.[NEWLINE]agent: Are you a special education teacher?[NEWLINE]user: No, I am not a special education teacher.[NEWLINE]agent: Are you in any of the fields of mathematics, science, foreign languages, or bilingual education that the state education agency has a shortage of qualifed teachers?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Then you do not qualify for 100% cancellation of your Federal Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about financial aid records: Can they be used to repay student loans as well?[NEWLINE]agent: Can they also be used to pay off student loans?[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd like to know as well. So, how will submitting VA documents help me qualify?"}
{"id": "superseg_train_6649", "dialogue": "user: I need to know if I'm eligible to have all or a portion of my Federal Perkins Loan canceled[NEWLINE]agent: Please, learn more to see whether you are eligible and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about Perkins Loan Teacher Cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what are the eligibility requirements?[NEWLINE]user: I don't know what those requirements are.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know who is considered a teacher?[NEWLINE]user: Yes, I know that[NEWLINE]agent: Ok, let me remind you a little bit. A teacher is someone who includes, for example, a school librarian or counselor who provides primary or secondary school students with direct services directly related to classroom teaching.[NEWLINE]user: What if I am a supervisor?[NEWLINE]agent: In that case, you are not considered a teacher unless you primarily provide direct and personal educational services to students.[NEWLINE][BOUNDARY][NEWLINE]user: What is the eligibility for teacher cancellation based on?"}
{"id": "superseg_train_6650", "dialogue": "user: iyiugygoiuoi[NEWLINE]agent: Sure, you just need to see if you are eligible for something like that.[NEWLINE][BOUNDARY][NEWLINE]user: Great. This also applies for the perkins loan teacher cancellation?[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, but you need some requirements, do you know which are?[NEWLINE]user: I'm not so sure about them.[NEWLINE][BOUNDARY][NEWLINE]agent: OK, no problem. You know if you are considered as a teacher?[NEWLINE]user: Yes, I think I do.[NEWLINE]agent: That's something you need to have clear, you can be considered as a teacher if you are a school librarian or guidance counselor for elementary or secondary school students.[NEWLINE]user: This also includes supervisors, administrators, researchers or specialist?[NEWLINE]agent: In that case, at least you provide direct and personal educational services to students, you won't be considered as a teacher.[NEWLINE][BOUNDARY][NEWLINE]user: So, is mandatory a field of expertice?"}
{"id": "superseg_train_6651", "dialogue": "user: Could I be eligible to have all or a portion of my Federal Perkins Loans discharged?[NEWLINE]agent: Yes, you can see whether you are eligible and how to apply.[NEWLINE][BOUNDARY][NEWLINE]agent: do you know about Perkins Loan Teacher Cancellation?[NEWLINE]user: Yes, I need to know about Perkins Loan Teacher Cancellation.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know the eligibility requirements for this cancellation?[NEWLINE]user: Yes, I know the requirements.[NEWLINE]agent: Have you served full-time in a public or nonprofit elementary or secondary school system?[NEWLINE]user: Yes, that is accurate.[NEWLINE]agent: Do you work as a teacher in a school serving students from low-income families?[NEWLINE]user: No, I do not teach in a school serving students from a low-income family.[NEWLINE]agent: Are you a special education teacher?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Are you a teacher in the fields of math, science, foreign language, or bilingual education that has a shortage of qualified teachers in that state?[NEWLINE]user: No I am not a teacher in that field that has a shortage.[NEWLINE]agent: Then you will not qualify for the Perkins Loan Teacher Cancellation.[NEWLINE][BOUNDARY][NEWLINE]user: About my loan canceled due to TPD, what amounts or taxes do I have to pay as a result of the cancellation?[NEWLINE]agent: It is important to note that the date you are considered to be discharged is different depending on how you qualified for the discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I just remembered that I forgot to inquire about federal student loans. Is there a list of requirements I must fulfill in order to be eligible for a discharge of my federal student loan?"}
{"id": "superseg_train_6652", "dialogue": "user: Hello, I have some questions about the direct plus loan application for parents. I came across it on your website.[NEWLINE]agent: Of course. Do you want to know what a Direct PLUS Loan Application for Parents is?[NEWLINE]user: Yes, please.[NEWLINE]agent: This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program.[NEWLINE]agent: Are you a parent borrower?[NEWLINE]user: Yes, I am. Why?[NEWLINE]agent: Then the Direct PLUS Loan Application also allows you to do several other things.[NEWLINE]user: That's all very interesting and all, but I have a whole other question. What if I have placed a security freeze on my credit file?[NEWLINE]agent: In that case you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.[NEWLINE]user: By the way, can the direct plus loan applications vary, depending on the school? I saw two and they looked different.[NEWLINE]agent: Yes. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. How do I apply for a plus loan now?"}
{"id": "superseg_train_6653", "dialogue": "user: I am looking at applying for a Direct PLUS Loan for Parents through the FSA, can you give me some help with the process?[NEWLINE]agent: Do you know all the features and benefits of the Direct PLUS Loan for parents?[NEWLINE]user: No, I'm not fully aware of all the features, is this something that you could help me with?[NEWLINE][BOUNDARY][NEWLINE]agent: Are you aware of the process that is involved with applying for a Direct PLUS Loan?[NEWLINE]user: I think I am, but could you go through it with me to ensure that I am fully up to speed with the process?[NEWLINE]agent: To start, you need to log in to the website with your own login credentials[NEWLINE][BOUNDARY][NEWLINE]user: Through the Direct PLUS Loan for parents, do I get the funding paid directly to me or does it go to the student?[NEWLINE]agent: You can designate where the funds go to, either to yourself or to the student, it depends on yourself[NEWLINE]user: What can I do with the proceeds of the Direct PLUS Loan once it is approved?[NEWLINE]agent: This loan allows you to authorize your school to use the funds of the loan to pay for any other charges that arise and are related to your child's education. This is after tuition, fees and room and board have been paid[NEWLINE]user: And do I have to authorize my school to do this?"}
{"id": "superseg_train_6654", "dialogue": "user: you can give us info on the parent plus loan[NEWLINE]agent: Would you like to know about the Direct PLUS Loan Application for Parents?[NEWLINE]user: no, how complicated can it be...[NEWLINE][BOUNDARY][NEWLINE]agent: Are you ready to apply for a PLUS Loan?[NEWLINE]user: I think so[NEWLINE]agent: I can link you to a page where you can Log In and start[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Could you please tell me what is a PLUS Direct Loan application for graduate and professional students?[NEWLINE]agent: Of course This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program [4] Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application....[NEWLINE]user: and all schools have the same process?[NEWLINE]agent: No, some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]user: What do I have to do to receive a Direct PLUS Loan?"}
{"id": "superseg_train_6655", "dialogue": "user: Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no thanks[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS loan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And what other things does this loan allow?[NEWLINE]agent: Request a deferment while the student is at school[NEWLINE]user: What is a Parent Direct PLUS Loan Application?[NEWLINE]agent: This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE]user: And what other things does the Direct PLUS Loan Application allow?"}
{"id": "superseg_train_6656", "dialogue": "user: Hello I would like to get information about the Direct Parent PLUS Loan Application William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to apply for a PLUS loan?[NEWLINE]user: yes[NEWLINE]agent: the first thing to do is LOG IN TO GET STARTED[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question. What if it's a direct consolidation loan for Co-Signer?[NEWLINE]agent: If the applicant  completed an Income-Driven Repayment Plan Request as part of a Direct Consolidation Loan Application, he or she will click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate and provide you with the Co-sign Code you need.[NEWLINE]user: and it is the same place to sign in for both?[NEWLINE]agent: Yes, you log in to the Co-sign Income-Driven Repayment IDR Plan Request[NEWLINE][BOUNDARY][NEWLINE]user: can either one of us do it?"}
{"id": "superseg_train_6657", "dialogue": "user: Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: yes[NEWLINE]agent: This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I know there is a loan program for parents, through this parents can manage some of the loans?[NEWLINE]agent: Yes, there is. It's the same program, but brings the parents an account for their involvement.[NEWLINE]agent: Do you have any more questions?[NEWLINE]user: I still have some doubts, but not about what we were talking about.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I can give authorization to other people to manage this loans in case I can do it by myself?[NEWLINE]agent: Yes,, you can authorize your school to help you with the management.[NEWLINE]user: So, this is not mandatory?"}
{"id": "superseg_train_6658", "dialogue": "user: Hi, I am looking for information on the Direct PLUS Loan Application for Parents[NEWLINE]agent: Are you aware of the application process for parents for a Direct PLUS Loan?[NEWLINE]user: Yes, but I may need some help with it[NEWLINE]agent: Just to let you know, the Direct PLUS Loan Application for parents is a request for supplemental information in connection with your Direct Plus Loan application through the William D. Ford Federal Direct Loan Program. Schools differ on the processes that applicants must go through with these applications[NEWLINE]agent: May I ask, are you a parent borrower?[NEWLINE]user: No, I'm not[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a PLUS Loan through the FSA?[NEWLINE]agent: To start with, you need to log in to the website with your own personal login credentials[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about TEACH Grant Agreement To Serve (ATS). What information will I need to complete this?[NEWLINE]agent: You will need your verified FSA ID.[NEWLINE][BOUNDARY][NEWLINE]user: How long does it take to complete the ATS?"}
{"id": "superseg_train_6659", "dialogue": "user: Hi, can you give me information about the Direct Parent PLUS Loan Application? William D. Ford[NEWLINE]agent: want to know What is a direct PLUS parent loan application?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to apply for a PLUS loan?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is a Parent Direct PLUS Loan Application?[NEWLINE]agent: The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.[NEWLINE]user: and do all schools have the same application process?[NEWLINE]agent: Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.[NEWLINE][BOUNDARY][NEWLINE]user: Should I SIGN IN TO BEGIN to apply for the loan?"}
{"id": "superseg_train_6660", "dialogue": "user: Hello, I'm here to figure out the steps needed to get my money.[NEWLINE]agent: Does your college or career school and not the U.S. Department of Education distribute your financial aid?[NEWLINE]user: No, not that I know of.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I've already completed the financial aid process?[NEWLINE]agent: Then you've accomplished the most important task submitting the Free Application for Federal Student Aid (FAFSA) form. Find out what you need to do next.[NEWLINE][BOUNDARY][NEWLINE]user: That's good to hear. So what do I need to do when I sign a loan agreement?[NEWLINE]agent: You'll need to complete a Master Promissory Note (MPN).[NEWLINE][BOUNDARY][NEWLINE]user: I see. And after I've replied to an aid offer?[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about the acceptance of financial aid, how do I inform which aid is chosen?[NEWLINE]agent: Follow the directions on your student aid offer and sometimes you might have to enter the amounts you are accepting in an online form and then submit the form.[NEWLINE][BOUNDARY][NEWLINE]agent: Then you may accept aid from your chosen school.[NEWLINE][BOUNDARY][NEWLINE]user: Faced with the financial distribution made by my professional school or university, is there any way to know when I will be able to receive this aid?"}
{"id": "superseg_train_6661", "dialogue": "user: Hello, I would like to know how I get my money with financial aid?[NEWLINE]agent: Will your university or vocational school distribute your financial aid?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and who will pay my help?[NEWLINE]agent: Find out when your school will pay your aid and the period each payment covers.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do to sign a loan agreement?[NEWLINE]agent: Complete a Master Promissory Note MPN.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do Before my first loan or TEACH Grant?[NEWLINE]agent: complete the advice[NEWLINE][BOUNDARY][NEWLINE]user: and which school will provide the aid?[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. Another question about aid offer. How do I decide which financial aid is the right for me to accept?[NEWLINE]agent: There are many things to keep in mind when you get an aid offer such as, free money first earned money second, borrowed money last.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6662", "dialogue": "user: hello can you advise me how I get my money with financial aid?[NEWLINE]agent: Will your university or vocational school distribute your financial aid?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: and what should I do Before my first loan or TEACH Grant?[NEWLINE]agent: complete the advice.[NEWLINE][BOUNDARY][NEWLINE]user: and after submitting the form what do I do?[NEWLINE]agent: In that case, you have performed the most important task in submitting the FAFSA Free Application for Federal Student Aid form. We will help you discover what you should do next.[NEWLINE][BOUNDARY][NEWLINE]user: And how do I know when the aid will be paid?[NEWLINE]agent: Find out when your school will pay your aid and the period each payment covers.[NEWLINE][BOUNDARY][NEWLINE]user: And what else should I find out at school?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you on what are the reasons if I receive a certain financial aid from a school and then after a period of time they pulled out the financial aid offer?[NEWLINE]agent: Yes You may receive a provisional aid offer from a school and then find out that it changes later.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6663", "dialogue": "user: who will give me the money for school?[NEWLINE]agent: Did you want to know who distributes your financial aid?[NEWLINE]user: yes[NEWLINE]agent: The school will pay out your aid[NEWLINE]user: how will I get it?[NEWLINE]agent: It depends on the type of aid you receive[NEWLINE][BOUNDARY][NEWLINE]user: can you also help me with signing a loan agreement?[NEWLINE]agent: Yes, we can help you Complete a Master Promissory Note[NEWLINE][BOUNDARY][NEWLINE]user: can you help me compare aid and see what is best for me?[NEWLINE][BOUNDARY][NEWLINE]user: very well. Now I would like to find out the price What if the aid is not enough and I have to take out a loan to pay for schooling?[NEWLINE]agent: If you have to take out a loan you should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. You should read up about federal versus private loans.[NEWLINE][BOUNDARY][NEWLINE]agent: yes, we can help you review schools' financial aid packages[NEWLINE][BOUNDARY][NEWLINE]user: May I ask something else? regarding  Financial Aid Process. can you help me get it all done?"}
{"id": "superseg_train_6664", "dialogue": "user: Hi, so glad i can chat with you. You know, I recently submitted a Student Aid form, but I'm curious about what should I do next to that.[NEWLINE]agent: Well, firs of all, you need to be informed. Have you looked into any information about Student Aid?[NEWLINE]user: No, i haven't did that.[NEWLINE][BOUNDARY][NEWLINE]agent: I see, you mean then you have not compared any Aid Offers?[NEWLINE]user: Oh yeah, I did that, because i wanted to know which aid could be more friendly to me.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about an application over the phone or at a Social Security office. I understand. Can anyone use the Retirement Estimator?[NEWLINE]agent: Ask the financial aid office for the amount and make sure it includes amounts you will pay to the school directly such as tuition and fees.[NEWLINE][BOUNDARY][NEWLINE]agent: Excellent, I assume you reviewed school's financial aid packages then. That was a good call.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you; I thought it was the proper thing to do. I read of a Loan Agreement, is that something I need to do as well?[NEWLINE]agent: Yes, is one of the next steps after your submission. Before that, you must complete a Master Promissory Note or MPN.[NEWLINE][BOUNDARY][NEWLINE]user: MPN, huh? Got it. Em, Any advice session or counseling is coming here?[NEWLINE]agent: Yes, that's something you'll get before receiving your first loan, a complete counseling.[NEWLINE]user: Oh, do you mean like, complete, complete?"}
{"id": "superseg_train_6665", "dialogue": "user: Hello there, All great with you?. Look, I sent an Aid request some time ago, but hasn't been any answer, so when do i get my money?[NEWLINE]agent: If you completed the proper procedure, It should be sent to you soon. Be aware that benefit will be paid by your School and not by the U.S Department of Education so, Have you checked on your school's payment schedule?[NEWLINE]user: Yeah, I checked that out already, that's why i'm here asking about.[NEWLINE]agent: Well, that's pretty much what you can do for now. If you found out that information, then you must even know the period your aid will cover.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, O.k, you got me there. Yeah, i even looked about that period thing. Anyway, To be sure, all what i needed to do was to send the application, right? what else comes next?[NEWLINE]agent: You're right. That's all what you were required to do. And if you are asking about your aid, then you probably took some of the next steps to that submission.[NEWLINE][BOUNDARY][NEWLINE]user: Yeah, yeah, I went and did some thing, some paperwork. Look, what can I do if i don't have those resources for when i star my classes, huh?[NEWLINE]agent: In that case, you should find out how to pay for your course materials, so you can start your classes and then help yourself with the aid.[NEWLINE][BOUNDARY][NEWLINE]user: And just like that, huh? Oh, well. I hope won't need to do that. Sorry, but a Master Promissory Note was one of those steps you mentioned earlier, wasn't?[NEWLINE]agent: That's correct. A MPN is a requisite for getting the aid.[NEWLINE][BOUNDARY][NEWLINE]user: And of course accepting the aid from school, too?[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regarding the Best Financial Aid to Accept. I've heard that some schools offer interest free tuition payment plans. Is this true?[NEWLINE]agent: Yes, it is. This type of loan can be very beneficial, because it allows the borrower to reduce the amount they will need to take out in loans. You should ask your financial aid office if this plan is available to you.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6666", "dialogue": "user: What are the next steps after I finished my FAFSA form?[NEWLINE]agent: Do you know how financial aid is calculated?[NEWLINE]user: Yes, I have been told how it is calculated.[NEWLINE]agent: That is great and since you know how it is calculated you can move onto the next step.[NEWLINE][BOUNDARY][NEWLINE]user: What does reply to Aid offer mean?[NEWLINE][BOUNDARY][NEWLINE]user: I also want to ask regarding my school about the Aid that I will accept. What if I take out a loan from the Direct Loan Program?[NEWLINE]agent: If you will be taking a loan from the Direct Loan Program then the U.S. Department of Education will be your lender.[NEWLINE][BOUNDARY][NEWLINE]agent: It means that you need to accept the aid you want from your chosen school.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know  about the Direct Loan Program, when should I complete Entrance Counseling?[NEWLINE]agent: You should complete your Entrance Counseling before you first loan or TEACH grant.[NEWLINE][BOUNDARY][NEWLINE]user: What about the Money?[NEWLINE][BOUNDARY][NEWLINE]agent: Did you school send you a notice about the distribution of your financial aid?"}
{"id": "superseg_train_6667", "dialogue": "user: How I get my money in the Financial Aid Process?[NEWLINE]agent: Are you studying at the college?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Fine. Find out when your school will pay out your aid and the period each payment covers.[NEWLINE]user: how can I pay for course materials?[NEWLINE]agent: Learn how to pay for course materials if you don t get your financial aid as soon as classes start.[NEWLINE][BOUNDARY][NEWLINE]user: What do I have to do to receive my loan?[NEWLINE]agent: You must complete Entrance Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: I need to Get Informed[NEWLINE][BOUNDARY][NEWLINE]user: To cover the cost of attendance. What exactly is a certificate of authenticity (COA)?[NEWLINE]agent: Your COA is the amount it will cost you to go to school or your total cost for the school year for instance, for the fall semester plus the spring semester.[NEWLINE][BOUNDARY][NEWLINE]agent: Find out how aid is calculated[NEWLINE][BOUNDARY][NEWLINE]user: Understood, I also wanted to ask something, I have completed the process for financial aid, what step should I follow now?"}
{"id": "superseg_train_6668", "dialogue": "user: What do I need to do to complete the financial aid process?[NEWLINE]agent: do you want to know?[NEWLINE]user: yes[NEWLINE]agent: The first thing is to find out how aid is calculated.[NEWLINE][BOUNDARY][NEWLINE]user: How can I compare help offers?[NEWLINE][BOUNDARY][NEWLINE]user: Btw, for financial aid package and the aid can vary?[NEWLINE]agent: Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.[NEWLINE][BOUNDARY][NEWLINE]agent: Review schools' financial aid packages.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know if my University will distribute my financial aid or is it the United States Department of Education?[NEWLINE]agent: Find out when your school will pay your aid and the period covered by each payment[NEWLINE]user: I want to learn how to get help[NEWLINE]agent: Learn how you will get your help, it all depends on the type of help you receive.[NEWLINE][BOUNDARY][NEWLINE]user: are all the steps?"}
{"id": "superseg_train_6669", "dialogue": "user: I have been wondering about asking for a federal student loan, but I don't know if I should. Can you please tell me a bit more about this topic?[NEWLINE]agent: Of course. You must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Did you apply for financial aid?[NEWLINE]user: Yes, I have applied for it.[NEWLINE]agent: Then you may be offered loans as part of your school s financial aid offer. A loan is money you borrow and must pay back with interest.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you know your options and responsibilities? Can you give me an example?[NEWLINE]agent: You can contact Equifax Credit Bureau to report a possible fraud.[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern regarding the Federal student loans. What if I make a decision to take out a loan?[NEWLINE]agent: Make sure you understand who is making the loan and the terms and conditions of the loan.[NEWLINE]user: I'd like to\u00a0know\u00a0more about Financial Aid Types. Is there any financial assistance available from my state government?[NEWLINE]agent: Yes. Your state government is another source for financial aid.[NEWLINE]user: Can you please tell me if there are any alternatives apart from federal student loans that I can take?[NEWLINE]agent: Yes. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm in financial need? What can the government do for me?[NEWLINE]agent: If you demonstrate financial need, the government pays the interest on some loan types while you are in school and during some periods after school.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! So, what exactly are those direct plus loans?"}
{"id": "superseg_train_6670", "dialogue": "user: curious about loans for school[NEWLINE]agent: Federal student loans for college are an investment in your future. You must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: yes[NEWLINE]agent: You might be offered loans as part of your school\u2019s financial aid offer. A loan is money you borrow and must pay back with interest.[NEWLINE][BOUNDARY][NEWLINE]user: that's it. Loan Transfers are also something I'd like to hear about. In the event of a move, what happens to my loan?[NEWLINE]agent: It just means that a new servicer will provide the support you need to fully repay your loans[NEWLINE][BOUNDARY][NEWLINE]user: Are there any other pertinent details about the loans of which I should be aware?[NEWLINE]agent: Make sure you understand who is making the loan and know the terms and conditions of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Is Interest Accrued on Federal Student Aid Loans? where can i find this out?[NEWLINE]agent: Yes and after finishing school you must repay your loans and the interest that accrues on them.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about federal student loans. Are the loans high interest?[NEWLINE]agent: The interest rate on federal student loans is fixed and usually lower than that on private loans.[NEWLINE][BOUNDARY][NEWLINE]user: how much can I borrow?[NEWLINE]agent: It depends on whether you are an undergraduate student, a graduate or professional student, or a parent.[NEWLINE][BOUNDARY][NEWLINE]user: is the school the one making the loan to us?"}
{"id": "superseg_train_6671", "dialogue": "user: hello could you give me information about federal student loans[NEWLINE]agent: Of course, paying off your loan is a must, so make sure you understand your options and responsibilities.[NEWLINE]agent: Do you want to apply for financial aid?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: And what difference is there between government loans and those from private sources?[NEWLINE]agent: Loans made by the federal government, called federal student loans, generally have more benefits than loans from banks or other private sources. Learn more about the differences between federal and private student loans.[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question.  What is the difference between government loans and loans from private sources?   Can i cancel a loan[NEWLINE]agent: Yes, you can cancel all or part of the loan before the money is disbursed. You just need to notify the school.[NEWLINE]agent: You can also do it after the money is disbursed. Does this interest you?"}
{"id": "superseg_train_6672", "dialogue": "user: what should I know about federal student loans?[NEWLINE]agent: You should know that you must repay your loan, so be sure you understand your options and responsibilities.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: not yet but almost ready[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how does a loan help me?[NEWLINE]agent: It is an investment in your future.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern is whether we should be eligible to receive funding for college or career school as a result of your or a family member's military service? What other financial assistance does the government provide service families?[NEWLINE]agent: I can give you information on a few sources of financial aid that you can consider, but I also suggest that you check out todaysmilitary.com. You will find a list of education benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: What are Reserve Officers Training Corps Scholarships?[NEWLINE]user: Yes, I would like to know more about these scholarships.[NEWLINE]agent: Great. Unlike some other military scholarships, the ROTC Scholarships are based on merit instead of financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Now, about my complaint. Should I file it?"}
{"id": "superseg_train_6673", "dialogue": "user: Can you explain what is involved with a federal student loan for college?[NEWLINE]agent: The most important thing that you should be aware of is that you must repay any loan you receive, in this regard, you are advised to be au fait with your options and responsibilities[NEWLINE]agent: Are you looking to apply for federal student aid in the near future?[NEWLINE]user: Not currently, but it may be something that I will need to consider in the future[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What types of federal student loans can be applied for and are there restrictions or features of these loans that I should be aware of?[NEWLINE]agent: With a Direct Unsubsidized Loan, you are able to borrow up to $20,500 each year. Direct PLUS Loans are designed to be used for college costs that are determined by your school for expenses that are not covered by any other financial aids[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is a private student loan?[NEWLINE]agent: These are loans that are nonfederal and are offered by financial institutions like banks, credit unions or a school[NEWLINE][BOUNDARY][NEWLINE]user: What is the process involved in getting a federal student loan?[NEWLINE]agent: Are you currently applying for a federal loan?"}
{"id": "superseg_train_6674", "dialogue": "user: Greetings and good morning. I recently hear about student loans and was wondering if it could be an option for me, Could you lend me a hand on that?[NEWLINE]agent: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Is there a Loan Fee?[NEWLINE]agent: Yes, there is a loan fee on all Direct Subsidized Loans and Direct Unsubsidized Loans.###Now, on how to get a low-interest loan, what more moves do I need to take to get my loan?[NEWLINE]user: No[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find information about the student loans I ve received?"}
{"id": "superseg_train_6675", "dialogue": "user: what do I need to know about loans to pay for school?[NEWLINE]agent: Make sure you understand your options and responsibilities when it comes to federal student loans.[NEWLINE]agent: Have you applied for financial aid?[NEWLINE]user: yes[NEWLINE]agent: You might be offered loans as part of your school's financial aid offer[NEWLINE][BOUNDARY][NEWLINE]user: Where on the website to I click to find out for sure if the site covers my school's entrance counseling requirements?[NEWLINE]agent: Your school's financial aid office can inform you of this[NEWLINE][BOUNDARY][NEWLINE]user: can you please give me more information about federal student loans for college? who provides this loan?[NEWLINE]agent: They can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE]user: Do you happen to be familiar with understand financial aid? I'm not sure what kind of assistance I'd be qualified for, could you please advise me?[NEWLINE]agent: You can estimate what aid you may be eligible for when you check out our FAFSA4caster tool.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to know, what types of federal student loans are available? Can you tell me a form or web page to visit?[NEWLINE]agent: You can look at Federal Student Loan Programs, it lists federal student loan programs with loan details.[NEWLINE][BOUNDARY][NEWLINE]user: what is something I should do when looking at loans?[NEWLINE]agent: You need to understand the terms of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Do you still have Federal Perkins loans?"}
{"id": "superseg_train_6676", "dialogue": "user: Hello, I would like to know if Federal student loans are a good investment?[NEWLINE]agent: it is important that you pay off your loan, so make sure you understand your options and responsibilities.[NEWLINE]agent: Do you want to apply for financial aid?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have loans from the HEAL Program and I am in default with those loans?[NEWLINE]agent: In that case, contact the Debt Collection Center for help with account-related questions.[NEWLINE][BOUNDARY][NEWLINE]user: On a similar note, let's talk about federal grants. What do you have to say about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6677", "dialogue": "user: how do I know I'm cleared to get financial aid?[NEWLINE]agent: I can go over the basic eligibility criteria with you.[NEWLINE][BOUNDARY][NEWLINE]user: so what is the criteria?[NEWLINE]agent: Do you have a high school diploma or a GED?[NEWLINE]user: I have a diploma[NEWLINE]agent: It shows you are qualified to obtain a college or career school education[NEWLINE][BOUNDARY][NEWLINE]user: Is there a scholarship program for those who cannot afford to pay the tuition? What are the prerequisites?[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll make sure to check that out. This is a silly question but, Do i have to keep the grades up all the time to keep the aid?[NEWLINE]agent: Of course. That eligibility criteria that was applied when you requested that aid, needs to be kept through all the time you receive the funds.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, O.k Sorry, i just wanted to be sure. In any case, i don't need to renew anything after i got the aid, don't i?[NEWLINE]agent: Did you fill a FAFSA form when you requested your aid?"}
{"id": "superseg_train_6678", "dialogue": "user: what does my situation have to be like to get financial aid for college?[NEWLINE]agent: I can go over the basic eligibility criteria with you[NEWLINE][BOUNDARY][NEWLINE]user: Can ability to benefit alternatives help someone who has been in school before?[NEWLINE]agent: It can help you if you were enrolled in college or career school prior to July 1, 2012[NEWLINE]user: Is there any way to reinstate an applicant's eligibility for federal aid, if they were previously denied due to a drug conviction?[NEWLINE]agent:  An applicant can regain eligibility for federal aid by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests by an approved drug rehabilitation program[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for federal student aid if I am incarcerated?[NEWLINE]agent: In this instance, you have limited eligibility for student aid[NEWLINE]agent: Is the incarceration due to a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?[NEWLINE]user: Yes, I fall into that category[NEWLINE]agent: In this case, your eligibility for student aid may well be limited[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my eligibility for student aid has been suspended due to a drug conviction?"}
{"id": "superseg_train_6679", "dialogue": "user: What requirements do I need to qualify for federal student aid?[NEWLINE]agent: There are several basic eligibility criteria to meet.[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me the basic criteria for eligibility?[NEWLINE]agent: One of the requirements is to be enrolled at least half-time to be eligible for a Direct Loan Program funds.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau??[NEWLINE]agent: Then you would be exempt from registering for selective service.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I've been told that I'm no longer qualified for federal student aid?[NEWLINE]agent: It is in your best interest to talk to your financial aid office and we also can provide some tips on how to get your eligibility back.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I talk to regarding repaying aid or getting additional aid?[NEWLINE]agent: You should talk to the financial aid office at your school.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I be in contact with for info about reinstating my status of noncitizen eligibility of student aid?"}
{"id": "superseg_train_6680", "dialogue": "user: Hi, I'd like to know what requirements I must meet to qualify for federal student aid.[NEWLINE]agent: we must first review the basic eligibility criteria[NEWLINE][BOUNDARY][NEWLINE]user: and among the requirements is to maintain academic progress?[NEWLINE]agent: yes, is it important to maintain satisfactory academic progress in college or vocational school to remain eligible[NEWLINE][BOUNDARY][NEWLINE]user: Now, regarding the limited eligibility in federal aid for criminal convictions in students, how can these convictions affect the eligibility criteria to receive the aid?[NEWLINE]agent: You cannot receive a Federal Pell Grant if you have been convicted of a forcible or non forcible sexual offense, and you are subject to an involuntary civil commitment upon completion of a period of incarceration for the said offense.[NEWLINE]user: I have a conviction but am not sure if it falls under the conditions you described.[NEWLINE]agent: If your conviction is as I stated you will not be able to receive a Federal Pell Grant.[NEWLINE][BOUNDARY][NEWLINE]user: If I have a previous drug conviction how can I regain eligibility for federal student aid?[NEWLINE]agent: If you have had a drug conviction you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.[NEWLINE]user: I regained eligibility during my award year, what should I do now?"}
{"id": "superseg_train_6681", "dialogue": "user: Good morning, how you doing?. I've thinking about getting a student aid, but need some info about what could i need for it.[NEWLINE]agent: Hey there, welcome. Indeed, need to meet some basic criteria to access federal aid, so we could go with those and see if you meet them.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I guess one of the obvious ones is to be an american citizen to apply, right?[NEWLINE]agent: That's correct. However, is not limited no U.S nationals only. Even noncitizen can apply, if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Understood, if I get a federal aid and my university process is not satisfactory, what would be the consequences?[NEWLINE]agent: Reasons for appeal generally include the death of a family member, illness or injury, or other special circumstances;[NEWLINE][BOUNDARY][NEWLINE]user: And how often should I complete the form?[NEWLINE]agent: I already filled out the FAFSA form?[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And once I meet the requirements, should I always meet them?"}
{"id": "superseg_train_6682", "dialogue": "user: Hi, I'd like to know what requirements I must meet to qualify for federal student aid.[NEWLINE]agent: We need to review the basic eligibility criteria.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to remain eligible?[NEWLINE]agent: among the requirements is to maintain satisfactory academic progress in the university or vocational school[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. If you have any experience with documents? That's helpful to hear. What do I do if my green card has run out of validity?[NEWLINE]agent: Well, this doesn't necessarily mean that your status as a legal permanent resident has expired. You might just need to renew the card. Be sure to do so promptly![NEWLINE][BOUNDARY][NEWLINE]user: When am I considered NOT an eligible noncitizen, and can not receive federal student aid?[NEWLINE]agent: Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?[NEWLINE]user: No, I don't.[NEWLINE]agent: Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?[NEWLINE]user: No.[NEWLINE]agent: Do you hold a G series visa pertaining to international organizations?[NEWLINE]user: No, I don't."}
{"id": "superseg_train_6683", "dialogue": "user: Hello, what are the requirements for federal aid?[NEWLINE]agent: To qualify for aid, basic eligibility criteria must be met[NEWLINE][BOUNDARY][NEWLINE]user: It is noteworthy that financial aid the school offers an eligible career program.[NEWLINE]agent: La capacidad con la que cuenta la instituci\u00f3n es importante[NEWLINE]user: This looks like a reminder of me staying eligible and keep receiving my federal student aid. Should I fill a form each year?[NEWLINE]agent: Are you asking about the FAFSA form?[NEWLINE]user: yes[NEWLINE]agent: Each FAFSA form you fill out is for aid for a specific year. In order to receive aid for that year, you will need to submit that year\u2019s FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: what is considered satisfactory academic progress?[NEWLINE]agent: You need to make good enough grades, and complete enough credit hours, to keep progressing toward successfully completing your degree or certificate.[NEWLINE]agent: Do you know about your school's satisfactory academic progress policy for financial aid purposes?"}
{"id": "superseg_train_6684", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Can I Get Federal Student Aid? When am I considered an eligible non-citizen?[NEWLINE]agent: When you are a U.S. national, for example. This includes natives of American Samoa or Swains Island.[NEWLINE][BOUNDARY][NEWLINE]user: What if the expiration date on my documents has passed?[NEWLINE]agent: Has your green card expired?[NEWLINE]user: Yes, it seems so.[NEWLINE]agent: That doesn't necessarily mean that your status as a legal permanent resident has expired.[NEWLINE]user: Can I just renew it somehow?"}
{"id": "superseg_train_6685", "dialogue": "user: Is there certain requirements I need to qualify for federal student aid?[NEWLINE]agent: Yes we can go over the basic eligibility criteria.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to register for Selective Service if I am a male to receive federal student aid?[NEWLINE]agent: Yes since you are a male you must register with Selective Service to receive federal student aid.[NEWLINE]user: Now I'd like to ask a completely unrelated question. I see what you mean. I'd like to ask you another question. Do you hear about federal student aid, by the way?[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: O.k i'll make sure to check that out. This is a silly question but, Do i have to keep the grades up all the time to keep the aid?[NEWLINE]agent: Of course. That eligibility criteria that was applied when you requested that aid, needs to be kept through all the time you receive the funds.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, O.k Sorry, i just wanted to be sure. In any case, i don't need to renew anything after i got the aid, don't i?[NEWLINE]agent: Did you fill a FAFSA form when you requested your aid?"}
{"id": "superseg_train_6686", "dialogue": "user: Hello, can you tell me what is required to qualify for federal student aid?[NEWLINE]agent: It is vital to review the eligibility processes.[NEWLINE][BOUNDARY][NEWLINE]user: What is the profit capacity?[NEWLINE]agent: This benefit is primarily if you were enrolled in a university or vocational school.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can get some kind of financial aid to study in the USA? since I am not an eligible alien[NEWLINE]agent: Ask the college or career school you plan to attend whether they offer any aid for students like you.[NEWLINE][BOUNDARY][NEWLINE]user: In which case would that be possible?"}
{"id": "superseg_train_6687", "dialogue": "user: are charges added if my loan is being collected by a debt collector?[NEWLINE]agent: Have you defaulted on your federal school loan?[NEWLINE]user: yes and a collection agency is involved[NEWLINE]agent: You are liable for the costs of collecting your defaulted federal student loans. The largest of these costs are usually the costs of placing your loan with a private collection agency. They amount to 17.92% of your outstanding balance, which includes principal, interest, and fees.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find some assistance if I have a defaulted student loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you will need to contact the holder of your defaulted loan. Find out who holds your loan by logging in and selecting \"view loan servicer details\". Remember: StudentAid.gov does not include information about any private student loans you may have received.[NEWLINE][BOUNDARY][NEWLINE]user: What if consolidate a defaulted loan?[NEWLINE]agent: In that case the record of the default as well as late payments reported before the loan went into default will remain in your credit history. Late payments will remain on your credit report for seven years from when they were first reported. It's important that you fully understand loan rehabilitation and loan consolidation before making your decision.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Can I also reconsolidate a defaulted FFEL Consolidation Loan?"}
{"id": "superseg_train_6688", "dialogue": "user: Are there additional costs that I would have to pay if my student loan was handed to a collection agency?[NEWLINE]agent: Are you currently in default with your student loan?[NEWLINE]user: Yes, I have fallen into arrears on my loan and am fearful that it will be handed over to a collection agency[NEWLINE]agent: If a collection agency is involved, you will liable for any of the costs involved in handing over the loan. The costs involved are equal to 17.92% of your outstanding balance, this amount includes principal, interest and fees[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how I can get information about my loan servicer? and where can I get help with my delinquent loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you will need to contact the holder of your defaulted loan. Find out who holds your loan by logging in and selecting \"view loan servicer details\". Remember: StudentAid.gov does not include information about any private student loans you may have received.[NEWLINE][BOUNDARY][NEWLINE]user: What if consolidate a defaulted loan?[NEWLINE]agent: In that case the record of the default as well as late payments reported before the loan went into default will remain in your credit history. Late payments will remain on your credit report for seven years from when they were first reported. It's important that you fully understand loan rehabilitation and loan consolidation before making your decision.[NEWLINE][BOUNDARY][NEWLINE]user: Sounds good. Can I also reconsolidate a defaulted FFEL Consolidation Loan?"}
{"id": "superseg_train_6689", "dialogue": "user: are they going to add fees to my loan if a debt collector gets involved?[NEWLINE]agent: Have you defaulted on a federal student loan?[NEWLINE]user: not yet but you know[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: who do I talk to about wage garnishment or avoiding it?[NEWLINE]agent: You can contact your loan holder.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about non-compliance. What is loan rehabilitation?[NEWLINE]agent: There are different programs for this. William D. Ford Federal Direct Loan (Direct Loan) Program and Federal Family Education Loan (FFEL) Program[NEWLINE]user: what happens when the debt collector gets involved?[NEWLINE]agent: If your loan is placed with a collection agency, you will be responsible for costs incurred by your loan holder to get payment. These costs amount to 17.92% of your loan amount if your loan is held by ED. Other loan holders may charge a different amount.[NEWLINE][BOUNDARY][NEWLINE]user: I have more questions about student loans, what if I want deferment? Do you have any advice on this?[NEWLINE]agent: If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.[NEWLINE][BOUNDARY][NEWLINE]user: Something else I want to ask, if my wife is my beneficiary, you will notify me before transferring you[NEWLINE]agent: Yes, they will let you know. Before a defaulted loan is placed with a private collection agency, you will get an explanation on what you can do to avoid both the assignment to a private collection agency and the reporting of default status to credit agencies.[NEWLINE][BOUNDARY][NEWLINE]user: are these people that offer to help me with the loan for a fee any good?"}
{"id": "superseg_train_6690", "dialogue": "user: I'm getting calls from someone who wants to charge me fees to get my federal loan out of default.[NEWLINE]agent: This is a scam. The first thing you should do is contact the Default Resolution Group for help.[NEWLINE]agent: Are they asking you to pay for enrollment or maintenance fees?[NEWLINE]user: Yes, they are asking for maintenance fees.[NEWLINE]agent: Okay. The best thing to do is ignore them when they try to contact you. If you are in need of real help with your defaulted loan, the Default Resolution Group can help you for free.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else, Repayment in full. What if I don't have the contact details for my loan holder and need to make a payment?[NEWLINE]agent: Simply log in and select \"view loan servicer details\".[NEWLINE][BOUNDARY][NEWLINE]user: Ok, now regarding receiving calls from people who want to charge me fees to get my federal student loan out of default, where can I better find out to avoid these types of scams?[NEWLINE]agent: You should take a look at our blog post titled, \"Don't Be Fooled: You Never Have to Pay for Student Loan Help\".[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for a deferment or forbearance of my payments  if I'm in a tight financial situation?[NEWLINE]agent: Yes, you can also try to qualify for a deferment or a forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm worried that my wages will be garnished because of my unpaid student loan. What can I do to avoid this?[NEWLINE]agent: One way you can avoid garnishment is to make a request for a hearing.[NEWLINE]user: I lost my job last year and have just stared a new job 2 months ago. Will my wages still be garnished?[NEWLINE]agent: This is definitely something that you should bring up at the hearing. Since you have been employed for less than 12 months after having previously been involuntarily separated from your employment, it may be ruled that your wages cannot be garnished at this time.[NEWLINE]user: What rights do I have with garnishment?"}
{"id": "superseg_train_6691", "dialogue": "user: I just got contacted by someone offering me to get my federal student loan out of default and his asking for some fees.[NEWLINE]agent:  If it's not the Default Resolution Group then you should walk away.[NEWLINE]agent: Was it a company that contacted you asking for fees?[NEWLINE]user: It wasn't.[NEWLINE]agent: Do you need to know more about this?[NEWLINE]user: Not right now.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: But I want to know about wage garnishing.[NEWLINE]agent: For that matter, you should contact your loan holder.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, regarding loan agreement, is it worth highlighting the importance of avoiding payment default?[NEWLINE]agent: It is important to note that it is important that you do not borrow more than you need or more than you expect to be able to pay.[NEWLINE][BOUNDARY][NEWLINE]user: You can give me more information on the subject.[NEWLINE]agent: I recommend you contact your loan servicer for information on the subject.[NEWLINE][BOUNDARY][NEWLINE]agent: It is vitally important to avoid defaulting on payments to invite additional payments.[NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: You can also read carefully to fully understand their loan agreement.[NEWLINE]user: What does it mean that the federal loan is delinquent?"}
{"id": "superseg_train_6692", "dialogue": "user: what will happen if I default on a student loan?[NEWLINE]agent: Have you defaulted on your federal student loan?[NEWLINE]user: no, just wondering[NEWLINE]agent: Have you looked into repayment arrangements?[NEWLINE]user: no I just started looking for info to be prepared if it happens[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: who can I call if I think someone is trying to scam me because of my loan?[NEWLINE]agent: Stay away from anyone you feel is trying to take advantage of the situation and contact the Default Resolution Group.  The Default Resolution Group can help you get your loan out of default for free[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I'd like to say about loans. Is there a tax benefit to choosing an income-driven repayment plan?[NEWLINE]agent: Yes you might have to pay taxes on the amount forgiven especially if you are making payments of $0 per month.[NEWLINE][BOUNDARY][NEWLINE]user: If I default on a Federal Family loan, what are some of the things they can do to me?[NEWLINE]agent: Your state tax refunds may also be withheld and applied toward repayment of your loan, and you may also lose your driver's license or other state-issued licenses.[NEWLINE][BOUNDARY][NEWLINE]user: it makes me curious. What comes after choosing something like an income-based payment plan?"}
{"id": "superseg_train_6693", "dialogue": "user: I have been contacted by someone who has told me that they can get my federal student loan out of default for a fee. What should I do?[NEWLINE]agent: You first port of call in this instance should always be the Default Resolution Group[NEWLINE]agent: Has any company sought \"enrollment\", \"subscription\" or \"maintenance\" fees from you to help get you out of default?[NEWLINE]user: Yes, I have been contacted in this manner[NEWLINE]agent: Your first action here should be to walk away. Your loan can be moved out of default for free with the Default Resolution Group[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about Deferment and Forbearance for Student Loans. What if I choose deferment? Do you have any suggestions?[NEWLINE]agent: If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more\u00a0about money from wages. Is there a way for me to avoid having 15% of my wages garnished when dealing with loan collections?[NEWLINE]agent: One way to avoid this is to come to an agreement with the ED and negotiate better repayment terms for you which are acceptable by the ED or the private collection agency. You must ensure that the ED receives the first payment that is due no later than 30 days from the date of garnishment[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know something else. What can you tell me about repayment in full?[NEWLINE]agent: Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about my federal student loan. Is there a place where I can know more companies that wants to charge me fees to get my loan out of default?[NEWLINE]agent: You should read our blog post called \"Don't Be Fooled; You Never Have to Pay for Student Loan Help\"[NEWLINE][BOUNDARY][NEWLINE]user: Are there other collection costs applicable apart from the cost of placing my loan with a collections agency?[NEWLINE]agent: You may have other costs, such as Treasury offset processing fees. There may also be costs associated with potential civil litigation from the Department of Justice[NEWLINE][BOUNDARY][NEWLINE]user: How do collection agencies work when they take over a loan that is in default?"}
{"id": "superseg_train_6694", "dialogue": "user: Hi there. I would like some information related to the fact that my loan is placed with a collection agency.[NEWLINE]agent: Sure. But, we need to ask, is your loan on default?[NEWLINE]user: No, not at all.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. My main problem is that I got a email saying that I was getting extra fees to get my student loan out of default, and I want to know, what can I do about it?[NEWLINE]agent: In that case, you need to contact the default resolution group to be sure of this information.[NEWLINE][BOUNDARY][NEWLINE]user: Another question I have about loan consolidation, does it work if  I make three payments before consolidating?[NEWLINE]agent: You need the payments to consolidate then the required payment amount will be determined by your loan holder[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about federal student loans. Even if it says that the goal is to get my loan out of default?[NEWLINE]agent: Yes, yes, the best thing you can do is contact the default resolution group directly.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding deferral and forbearance of student loans, what can I do if I am eligible for any of these?[NEWLINE]agent: In that case you can temporarily suspend your payments.[NEWLINE][BOUNDARY][NEWLINE]user: Is it normal that some parts of the email stated that I needed to pay anything for a subscription?[NEWLINE]agent: No, that's not normal or legal. If any company ask you something like that you should walk away.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But I have heard about some collection agencies, but I don't know how to get in contact with them, what can I do?"}
{"id": "superseg_train_6695", "dialogue": "user: Hi there. I have some questions related to fees charged to me to get my loan out of default.[NEWLINE]agent: I see... In this kind of cases the best thing to do is get in contact with the default resolution group.[NEWLINE]agent: Anyone have tried to ask you for payments to help you to get out of default on your loan?[NEWLINE]user: Yes, someone want to charge me fees and want me to pay for help.[NEWLINE]agent: In this case, you should walk away. The resolution group can help you with this for free.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about capitalization. is there a way to get lower payments?[NEWLINE]agent: It might be good for to you consider a different repayment plan such as an income-driven repayment plan. These plans base your monthly student loan payments on your income and family size. In some cases, your payment could be as low as $0 per month.[NEWLINE][BOUNDARY][NEWLINE]user: Who should I contact if I have a question about withholding money from your tax refund or other federal payments?[NEWLINE]agent: For this, is better you get in contact with your loan holder, which is prepared to help you.[NEWLINE][BOUNDARY][NEWLINE]user: May I know if its possible for me to apply for this new loan consolidation even if I only had one loan?[NEWLINE]agent: Yes, loan consolidation allows you to pay off a federal student loan with a new consolidation loan[NEWLINE][BOUNDARY][NEWLINE]user: Another thing about loan. Typically, how much interest and fees are applied to loans?[NEWLINE]agent: Normally is 17.92% over the original amount of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: This also applies for private collection companies?[NEWLINE]agent: The private collection agencies earn a commission for any payments you make.[NEWLINE][BOUNDARY][NEWLINE]user: I see... But if I want to look for more information, where I can found more information?"}
{"id": "superseg_train_6696", "dialogue": "user: who do I complain to about a financial aid issue at my school?[NEWLINE]agent: Do you feel that your school is not administering federal student aid funds properly?[NEWLINE]user: no I have another problem with them[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I think they made a mistake with my eligibility so who do I talk to?[NEWLINE]agent: Do you think your school paid out your aid in the wrong amount, at the wrong time, or not at all?[NEWLINE]user: no, just feel they classified me wrong[NEWLINE]agent: Do you feel that your school has policies for federal student aid programs but isn\u2019t following them?[NEWLINE]user: no because I got my application done but just feel there was a small mistake on how they did it[NEWLINE]agent: Do you believe your school has made false or misleading statements about the school\u2019s educational programs or financial charges?[NEWLINE]user: NO. this is weird are you a chat bot? are you listening to me?[NEWLINE]agent: You may contact the Federal Student Aid Feedback Center or call 1-844-651-0077.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about (FAFSA4caster)? Could you please tell me how the questions on the forms work?[NEWLINE]agent: Sure, no problem. The questions you mean are those on fafasa4caster.[NEWLINE][BOUNDARY][NEWLINE]user: About the scholarships, where do they come from?"}
{"id": "superseg_train_6697", "dialogue": "user: How can I make a complaint about how my college is handing out financial aid?[NEWLINE]agent: Do you feel your school is not adiministering federal student aid funds the way it is supposed to?[NEWLINE]user: Yes, I think they are not administering federal student aid properly.[NEWLINE]agent: I can give you some info that could help you determine how to solve your problem or submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question for how will I receive my scholarship funds? Should my scholarship provider inform me of what to expect when my scholarship is awarded?[NEWLINE]agent: Yes, your scholarship provider should be the one to tell you what to expect when you have been awarded the scholarship.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of scholarships are available?[NEWLINE]agent: There are merit based scholarships by meeting certain standards and they could be based on academics or talent.[NEWLINE]agent: Do you know scholarships sometimes are geared to certain groups such women or graduate students.[NEWLINE]user: No, I was not aware of that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I look in my library's reference section as a source for scholarships?"}
{"id": "superseg_train_6698", "dialogue": "user: My school didn't give me the right amount of financial aid. Who do I talk to to get it fixed?[NEWLINE]agent: So you believe that your financial aid has not been administered properly?[NEWLINE]user: I mean, I don't know exactly but it doesn't seem right.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: I think the amount I was supposed to get more. And there is another student with the same name as me so I think maybe it was mixed up. What do I do?[NEWLINE]agent: Ok, then this could be a simple mixup or a case of identity theft. Does that sound right to you?[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on who I can contact to know who is my loan servicer?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: I did not get the correct amount and I think my college or vocational school is mismanaging my financial aid, this is not correct[NEWLINE]agent: It could also be a case of something calculated incorrectly in the financial aid amount.[NEWLINE][BOUNDARY][NEWLINE]user: Btw, do you know about the FSAI. What will you ask me about when I fill it?[NEWLINE]agent: The FAFSA questions ask for your name, date of birth, address, and about your financial situation.[NEWLINE][BOUNDARY][NEWLINE]user: Anything more to add to my complaint about how my college or career school is handling my financial aid. Yes, that's a possibility. All I need to do now is figure out who to contact to get it fixed.[NEWLINE]agent: The first step would be to contact your school's financial aid department to try and get it straightened out.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way I could get a deferment on my student loan payments?"}
{"id": "superseg_train_6699", "dialogue": "user: Hello. I have some doubts about how to make a complain, about the management of my aid.[NEWLINE]agent: Do you think your school is not doing a good work in the administration of your federal student aid?[NEWLINE]user: No, not exactly that.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Is common to found that the schools calculate the loans or aids in a wrong way?[NEWLINE]agent: There has been any kind of problems with the amount or timing of the aids with you?[NEWLINE]user: Yes. I There are been some delays on the payments.[NEWLINE]agent: In this case, we need to check this.[NEWLINE][BOUNDARY][NEWLINE]user: sure, and what do loan servicers do? What can happen if I move around or something like that or if my circumstances change during the pay period?[NEWLINE]agent: If your circumstances change at any time during your repayment period, your loan servicer will be able to help update your information and provide guidance.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, so the main issue I used to have was that my payments were not made on time.[NEWLINE]agent: Alright, no problem. You can contact with your school, to talk about that.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now could you please tell me more about the scholarships offered by private and non-profit organizations?"}
{"id": "superseg_train_6700", "dialogue": "user: I am having a problem with the financial aid that I am receiving and specifically with the way my school is administering the funds from this aid. Is there anywhere that I can make a complaint?[NEWLINE]agent: Have you good reason to believe that your school is not performing as it should in the administration of your financial aid?[NEWLINE]user: Yes, I believe they are doing a very bad job of handling my financial aid[NEWLINE]agent: In that case, I will direct you to the relevant section on the website that deals with all things financial connected with schools, where you will find the relevant information necessary to help you[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about federal student loans, how much can I hope to get in financial aid?[NEWLINE]agent: You can get aid that goes from $5,000 up to $20,500. That is for Direct Subsidized Loans, plus Direct Unsubsidized Loans.[NEWLINE]agent: The can be affected for various factors so, Are you a dependent student?[NEWLINE]user: No, i'm independent.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, Thinking on another thing, how can i know what to expect in requirements for a school i like?[NEWLINE]agent: That should be available on the school's website. You go online and check it out so you can get an idea about their plans and opportunities.[NEWLINE]user: I suppose that documentation is a must in these cases, like visas, for example?"}
{"id": "superseg_train_6701", "dialogue": "user: Is it possible to submit a complaint about how my college is administering my financial aid?[NEWLINE]agent: Do you actually think your school is not administering federal student aid funds right?[NEWLINE]user: Yes, I believe they are not handling federal student aid correctly.[NEWLINE]agent: I have some info that could help you determine how to solve the problem or submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Ok.  Now I want to inquire about federal work-study jobs.  Am I able to work as many hours as I desire?[NEWLINE]agent: No. The amount you earn can't exceed your total Federal Work-Study award.[NEWLINE]agent: Are you wondering how work hours are assigned?[NEWLINE]user: Yes, please explain.[NEWLINE]agent: In order to do so, your employer or your school's financial aid office will consider your class schedule and your academic progress.[NEWLINE][BOUNDARY][NEWLINE]user: How can I find out if my school takes part in the work-study program?[NEWLINE]agent: Check with your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: I'll do that. What about jobs that are off campus?"}
{"id": "superseg_train_6702", "dialogue": "user: I have some suspicions on how my college is using my student aid. What can I do about it?[NEWLINE]agent: Do you think your school is not administering federal student aid funds properly?[NEWLINE]user: That's what I think, yes.[NEWLINE]agent: I can give you some information to help you solve your problem or file a complaint. First, you should contact your schooll and try to solve your doubts with them and if you still think that the funds are not being used correctly then contact the Federal Student Aid Feedback Center or call 1-844-651-0077[NEWLINE][BOUNDARY][NEWLINE]user: Ok, thanks. Now, what if I'm called to serve actively in the military, can I get a deferment of my federal loan?[NEWLINE]agent: Yes, you'll qualify for deferment of repayment on any of your federal loans if that happens.[NEWLINE][BOUNDARY][NEWLINE]user: ok now regarding the federal student loan, how much money can be requested?[NEWLINE]agent: The maximum amount you can borrow each year in Subsidized Direct Loans and Unsubsidized Direct Loans varies from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your state dependency.[NEWLINE][BOUNDARY][NEWLINE]user: If I have more general questions about the HEAL Program?[NEWLINE]agent: contact the ED HEAL Program Team at 1 - 844 - 509 - 8957 or HEAL@ed.gov.[NEWLINE][BOUNDARY][NEWLINE]user: and what happens when i sign my promissory note?"}
{"id": "superseg_train_6703", "dialogue": "user: how do I file a complaint on my school's financial aid office?[NEWLINE]agent: Do you believe your school is not administering federal student aid funds properly?[NEWLINE]user: no, not overall maybe they are but I think they messed my aid up[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what if I think they may have given some of my aid to someone else?[NEWLINE]agent: I can link you to a page where you can Learn about identity theft and how to report it to our Office of Inspector General Hotline[NEWLINE][BOUNDARY][NEWLINE]user: When I transfer my information to the FAFSA form, I can also learn about identity theft. Can I choose to import all my information into the FAFSA form?[NEWLINE]agent: You can choose this, and if you do, you will see \"Transferred from the IRS\" displayed in the relevant field rather than your tax information. No changes can be made to that information[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to just file a lawsuit because they didn't follow protocol and messed up what I was supposed to get?[NEWLINE]agent: Yes, you can submit a complaint if you feel that your school calculated your eligibility for federal student grants, loans, or work-study incorrectly[NEWLINE][BOUNDARY][NEWLINE]user: Could you give me some help or someone to call to help me learn about financial aid?[NEWLINE]agent: You can explore how financial aid works, learn about the types of aid, and find out if you are eligible and estimate what aid you might get at FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: Is it right to say I'm dealing with school when it comes to financial assistance, or is it managed by the federal government?[NEWLINE]agent: Your college or career school not the U.S. Department of Education will distribute your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also have info on how to apply for army ROTC scholarships?"}
{"id": "superseg_train_6704", "dialogue": "user: My Dad was in the military. I need to know if this qualifies me for any kind of financial aid for college.[NEWLINE]agent: For military families, scholarships and loan repayment assistance are available to you from several sources.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I submit a complaint about ow my college is using my financial aid?[NEWLINE]agent: I can provide you with some information that may help you solve your problem or submit a complaint.[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Is the Federal work for students offer a part-time work?[NEWLINE]agent: Yes, it provide part-time employment while you are in school.[NEWLINE][BOUNDARY][NEWLINE]user: Could I get a job on campus or off campus?[NEWLINE]agent: Actually you could get both.[NEWLINE]agent: Will you be working on campus?[NEWLINE]user: No I am not.[NEWLINE]agent: Then, will you work off campus?[NEWLINE]user: Yes, I am working off campus."}
{"id": "superseg_train_6705", "dialogue": "user: tell me about tax benefits for school purposes[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: how much can I claim on the lifetime learning credit?[NEWLINE]agent: It allows you to claim up to $2,000 per student per year for tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about tax benefits for school purposes that I'd like to ask. Where can I read more about college budgeting and what I should do?[NEWLINE]agent: I can share a link with you that will give you a lot of information about this particular subject[NEWLINE][BOUNDARY][NEWLINE]user: I want to find out if it will be worth my while going to college or not, or if I should take a job straight from school, is this something you could help me with?[NEWLINE]agent: College education is a long term investment and when planned carefully, can lead to success by choosing the correct school and funding options that suit you best[NEWLINE][BOUNDARY][NEWLINE]user: Is there any information you could give me regarding resources that there are for the parents of students?[NEWLINE]agent: Are you a parent of a child that will be attending college shortly or in the near future?[NEWLINE]user: Yes, I am in that category"}
{"id": "superseg_train_6706", "dialogue": "user: I could use some tax benefits help[NEWLINE]agent: Okay, tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: how do they help me?[NEWLINE]agent: They help offset the costs of college by reducing the amount of your income tax.[NEWLINE]agent: Did you miss filing a tax return this year?[NEWLINE]user: no I filed[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: can you give me an example of one of these credits?[NEWLINE]agent: Okay, The Lifetime Learning Credit allows you to claim up to $2,000 per student per year for any college or career school tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. How can I get that learning credit that I mentioned earlier?. What do I do if I forgot my security questions to change my password?[NEWLINE]agent: You will need to go through the FSA ID Account Recovery process. You\u2019ll send in copies of identification, and the email address on your account will reset to one you can access.[NEWLINE][BOUNDARY][NEWLINE]user: can we get help with the forms if we have problems?"}
{"id": "superseg_train_6707", "dialogue": "user: how can tax benefits help me?[NEWLINE]agent: They help you by getting you back some of the money you spend on tuition or loan interest or they can maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: what is the most I can claim as a credit?[NEWLINE]agent: The American Opportunity Credit allows you to claim up to $2,500 per student per year for the first four years of school.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding student aid scams. I see. And how do I report fraud or identity theft?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to report financial aid fraud?[NEWLINE]user: Yes, that was the plan.[NEWLINE]agent: A company charging for financial aid advice is not committing fraud unless it doesn't deliver what it promises.[NEWLINE]agent: Would you like to get more information about financial aid fraud or to report fraud?[NEWLINE]user: Yes, please.[NEWLINE]agent: Then you should contact the Federal Trade Commission and the Consumer Financial Protection Bureau.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to change my FSA password. How do I do this?"}
{"id": "superseg_train_6708", "dialogue": "user: Hi there. I'm looking information related to economic aid for college students.[NEWLINE]agent: Great. Well, yes, it is possible to get aids for your college studies, for tuition and maximize your college savings.[NEWLINE][BOUNDARY][NEWLINE]user: This tuition programs, do you bring help about it?[NEWLINE]agent: Yes, you can always ask to the financial aid office or admissions staff about this topic.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing to consider when changing your FSA ID password if it has been shared. What can they do if they have my FSA ID number?[NEWLINE]agent: They can make changes to your account without your permission.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also help me with these places that offer to help you with your student loans?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help identifying a potential Student Loan scam?[NEWLINE]user: yes I was contacted by a place that doesn't seem legit"}
{"id": "superseg_train_6709", "dialogue": "user: Are there any tax benefits that I can avail of when paying for education?[NEWLINE]agent: Yes there are, you can earn tax benefits to get back some of the money you have spent on education, which will maximize your college savings[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on Qualified Tuition Programs?[NEWLINE]agent: The best advice is to contact the financial aid or admissions staff at your school, they can help you with all of this[NEWLINE][BOUNDARY][NEWLINE]user: I am interested in the Student Loan Interest Deduction scheme, can you give me further information about this please?[NEWLINE]agent: If you took out a student loan for yourself, your spouse or your dependent, you can avail of a tax deduction for any interest that was paid on these loans. This tax benefit applied to all loans that were taken out for education, not just federal student loans. The maximum deduction that you can avail of is $2,500 per year[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another query concerning FSA ID details. What can anyone do with my FSA ID number?[NEWLINE]agent: They can make changes to your account without your permission.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also help me with these places that offer to help you with your student loans?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need help identifying a potential Student Loan scam?[NEWLINE]user: yes I was contacted by a place that doesn't seem legit"}
{"id": "superseg_train_6710", "dialogue": "user: Is it true the IRS provides tax benefits for education?[NEWLINE]agent: Yes and the tax benefits could be used to get back some money you spent on tuition or loan interest.[NEWLINE][BOUNDARY][NEWLINE]user: What are Qualified Tuition Programs?[NEWLINE]agent: A QTP or 529 Plan is established by a state or school so you are able to prepay or save up to pay for your education related expenses and once withdrawn for school it will not be taxed.[NEWLINE]user: How will I know if my college I plan on going to takes part in the QTP?[NEWLINE]agent: Just ask your financial aid office or admission staff.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out about student loans. How can I find out which is the best payment plan option for me?[NEWLINE]agent: The checklist will guide you through this. It will also provide you with information about making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Who handles the billing and services for my federal student loans?[NEWLINE]agent: Your loan servicer is responsible for this. In most cases, you will have one loan servicer for al of your federal student loans, but it is possible that you could have more than one.[NEWLINE][BOUNDARY][NEWLINE]user: When do you begin paying on most loans?"}
{"id": "superseg_train_6711", "dialogue": "user: I want to know about tax benefits and school costs[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on tuition[NEWLINE][BOUNDARY][NEWLINE]user: do you have anything about a savings plan for school?[NEWLINE]agent: Yes, I can help you learn more about state 529 plans[NEWLINE][BOUNDARY][NEWLINE]user: What information should be reported if it is stolen?[NEWLINE]agent: You should quickly report all lost or stolen IDs to the issuer or even to the police if appropriate.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if my FSA ID or password has been shared?[NEWLINE]agent: It is best to log in to your account using your username and password and once logged in change your account information so no one else can access it.[NEWLINE]agent: Does someone else have access to your FSA ID information?[NEWLINE]user: No, not that I know of.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have questions or need help with my student loans?"}
{"id": "superseg_train_6712", "dialogue": "user: tell me about college tax benefits[NEWLINE]agent: Tax benefits can be used to get back some of the money you spend on college.[NEWLINE][BOUNDARY][NEWLINE]user: tax credits?[NEWLINE]agent: Tax credits is one way to offset the costs of college or career school by lowering the amount of your income tax.[NEWLINE]agent: null[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what's one way to use a tax credit?[NEWLINE]agent: You can use the American Opportunity Credit it allows you to claim up to $2,500 per student per year for the first four years of school as you work toward a degree.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and I would like to know what college options I can choose to apply for credit?[NEWLINE]agent: You have a variety of college options, from two-year community and junior colleges, to four-year colleges and universities, to technical, vocational, and trade schools.[NEWLINE][BOUNDARY][NEWLINE]user: Great. I've also seen some checklists on the website. What are they good for?"}
{"id": "superseg_train_6713", "dialogue": "user: what will the time it takes to repay a loan look like?[NEWLINE]agent: Payments are fixed and made for up to 10 years or between 10 and 30 years for consolidation loans.[NEWLINE]agent: Would you like to know how this benefits you?[NEWLINE]user: no just wanted to know how long it takes[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what loans are eligible for the standard repayment plan?[NEWLINE]agent: Several loans from the Direct Loan Program and the FFEL Program are eligible for the Standard Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about these federal student loan repayment plans, very well, and how do I calculate the amount of my payment?[NEWLINE]agent: You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.[NEWLINE][BOUNDARY][NEWLINE]user: Will the ICR Plan give me benefits for PLUS loans?[NEWLINE]agent: The benefits of this plan will give you the only income-based repayment option available to major PLUS loan borrowers.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the different payment periods?"}
{"id": "superseg_train_6714", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of FFEL Program Loans? Can you tell me if unsubsidized Federal Student Loans also meets the eligibility for Income-Sensitive Repayment?[NEWLINE]agent: Yes, they are eligible for Income-Sensitive Repayment.[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in relation to the William D. Ford Federal Direct Loan (Direct Loan) and Federal Family Education Loan (FFEL) programs.[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: ok, another thing, to obtain the Graduated Payment Plan, does this include subsidized loans from the Direct Loan Program?[NEWLINE]agent: Yes it is eligible.[NEWLINE][BOUNDARY][NEWLINE]user: is there anything else about loans?[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: I see, that very wide then. May I ask if other student loans can be included here?"}
{"id": "superseg_train_6715", "dialogue": "user: Hi, I am looking for more information regarding the Standard Repayment Plan that is available through the FSA?[NEWLINE]agent: For your information, payments in a Standard Repayment Plan are fixed and are made for up to 10 years, repayments can be made between 10 and 30 years for any consolidated loans[NEWLINE]agent: Are you looking for the repayment plan that will ensure that you pay the least amount of interest over the lifetime of the borrowing?[NEWLINE]user: Yes, that would certainly be my intention[NEWLINE]agent: With the Standard Repayment Plan, you will pay the least amount of interest over the life of the loan[NEWLINE][BOUNDARY][NEWLINE]user: I understand that standard plan interests me, how can I get more information if I have loans from the FFEL Program owned by the US Department of Education?[NEWLINE]agent: You would have to contact your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: All right. In terms of laws and regulations, what are the monthly payment guidelines for combined loans?[NEWLINE]agent: There are rules and regulations that must be followed that I can go through with you now if you would like?[NEWLINE][BOUNDARY][NEWLINE]user: Will the ICR Plan give me benefits for PLUS loans?[NEWLINE]agent: The benefits of this plan will give you the only income-based repayment option available to major PLUS loan borrowers.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, regarding monthly Payments for consolidation loans, what can happen if I have a consolidated Loan from the Direct Loan Program or a consolidated FFEL Loan?[NEWLINE]agent: In this instance, the length of the repayment period will depend on the amount of borrowing that is outstanding, known as your total education loan indebtedness, this debt includes any student loan debt you may have that is joined to your consolidation loan[NEWLINE]user: What is included in borrowing that is not part of a Consolidation Loan?[NEWLINE]agent: This would include any federal loan that you would have that is not included in the consolidation loan, or any private student loan that you may have availed of[NEWLINE][BOUNDARY][NEWLINE]user: What are the terms of the Federal Education Loan, with the exception of consolidation loans?"}
{"id": "superseg_train_6716", "dialogue": "user: I need some help understanding the Standard Repayment Plan.[NEWLINE]agent: The Standard Repayment Plan is a basic repayment plan where payments are fixed and made for no longer than 10 years.[NEWLINE]agent: Would you like to know more about this plan?[NEWLINE]user: Yes, that would be very helpful.[NEWLINE]agent: The Standard Repayment Plan gives you the benefit of paying off your loans in a shorter amount of time, so that you pay the least amount of interest on your loan.[NEWLINE][BOUNDARY][NEWLINE]user: What does applying for an income-driven repayment plan allow me to do?[NEWLINE]agent: Completing the application allows you to select an income-driven repayment plan by name or  request that your loan servicer determine what plan you qualify for. The loan servicer would then place you on the plan with the lowest monthly payment.[NEWLINE][BOUNDARY][NEWLINE]user: All right, regarding eligible federal loans, for the repayment plan, are the loans that are subsidized by the Direct Loan Program eligible?[NEWLINE]agent: Yes, they are.[NEWLINE][BOUNDARY][NEWLINE]user: Another payment-related query. Would I be eligible for a discount if I signed up for debit withdrawal of my payments?[NEWLINE]agent: Yes, you would receive.25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me if the standard repayment plan may have a higher monthly payments than my current loan payments?[NEWLINE]agent: Yes, you will see a slight increase in your monthly payments. However, this allows you to pay off your loan faster.[NEWLINE]user: How else can a Standard Repayment Plan benefit me?[NEWLINE]agent: As I've mentioned before, your payments will be slightly higher, but you end up paying less interest. This will allow you to save money in the long run.[NEWLINE][BOUNDARY][NEWLINE]user: How does the plan work with consolidation loans?"}
{"id": "superseg_train_6717", "dialogue": "user: I need to find out what exactly is the Standard Repayment Plan that is available through the FSA?[NEWLINE]agent: Under the Standard Repayment Plan, the payments to your loan are fixed and are made for up to 10 years, and can be made between 10 and 30 years for consolidation loans[NEWLINE]agent: Are you looking for the cheapest option that is available in relation to repayments of your student loan?[NEWLINE]user: I haven't studied it fully so far, but was just looking for general information at present[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do monthly payments on Consolidation Loans work?[NEWLINE]agent: There are certain rules and conditions that must be met when making monthly payments to a Consolidated Loan[NEWLINE]agent: Do you have a Direct Consolidation Loan or an FFEL Consolidation Loan?[NEWLINE]user: No, I have neither at the moment[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the advantages of the Standard Repayment Plan when repaying a Federal Direct Loan or FFEL Program Loan?[NEWLINE]agent: The Standard Repayment Plan saves you money in the long term as your monthly repayments may be slightly higher through this plan than others. This means that your loan will be repaid over a shorter term, which in turn means that you will pay less interest over the life of the loan[NEWLINE][BOUNDARY][NEWLINE]user: That was one of the things that worried me the most about how much I was going to pay for the loan, but if they are going down great. Can you tell me what the income-based plan is?[NEWLINE]agent: It is primarily about providing the lowest payment amount, consult your business manager for advice on the matter.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know when to make payments. Is there a way to get an interest rate deduction on a Direct Loan?"}
{"id": "superseg_train_6718", "dialogue": "user: tyufffdgh[NEWLINE]agent: Sure, no problem. You need to know that the payments of the loans are fixed and made for up to 10 years and for 10 an 30 years for consolidation loans.[NEWLINE]agent: Are you already paying or about to start paying your loan?[NEWLINE]user: Yes, that's right, I'm about to, but I would like to know the condition of the payments, specially the timing.[NEWLINE]agent: Alright. Well, talking about the interest you will pay, this will be the least amount of interest over the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know if when I obtain an alternative plan for the payment of my loan, it changes?[NEWLINE]agent: Under this alternative repayment plan, your required monthly payment is not based on your income.[NEWLINE][BOUNDARY][NEWLINE]user: How does the standard repayment plan benefit me?[NEWLINE]agent: We can offer you a repayment plan that will help you save money over time because your monthly payments may be slightly higher than payments under other plans, this will make you pay it faster.[NEWLINE]user: I have another question about FFEL Program loans. That plan might be ideal for making lower payments,? don't you think?[NEWLINE]agent: Absolutely. If you're a Federal Family Education Loan Program user, then you could for this reduced payments plan.[NEWLINE]user: If I want a lower loan repayment plan, do I have the option to choose?[NEWLINE]agent: Yes, that's right.[NEWLINE]user: And how much I will have to pay?[NEWLINE]agent: you will pay the least amount of interest over the life of your plan.[NEWLINE][BOUNDARY][NEWLINE]user: And what is the monthly plan?"}
{"id": "superseg_train_6719", "dialogue": "user: Good afternooon. I would like to know more about repayment plans for loans on certain federal programs, please.[NEWLINE]agent: No problem. The basic information about it, is that you have the standard repayment plan where payments are fixed and made for up to 10 years between 10 and 30 years for those loans which are in consolidation.[NEWLINE]agent: Do you know why's that?[NEWLINE]user: Yeah, I know. I read somewhere that this action will allow me to pay the least amount of interest in my loan, is that right?[NEWLINE]agent: That's correct. You are very well informed.[NEWLINE][BOUNDARY][NEWLINE]user: How do I figure out how much I'll have to pay?[NEWLINE]agent: You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.[NEWLINE][BOUNDARY][NEWLINE]user: Okay,  good. Now, regarding consolidation loans, is it the same for those Direct Consolidation or FEEL Consolidation loans?[NEWLINE]agent: Not quite. In those cases, the length of your repayment period will be determined depending on the amount of your total education loan indebtedness. That includes the amount of your consolidation loan and your other student loan debt.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about this Plan as well. What is the best way to locate my lender's contact information?[NEWLINE]agent: You can find this information on your My Federal Student Aid account.[NEWLINE][BOUNDARY][NEWLINE]user: Oh well. I'd like to ask if whenever I take out a loan, I have the option of repaying it however I want, right?[NEWLINE]agent: Certainly, you can. You have options for doing the choosing when is time to repay your loan. That's when you make use of the plans.[NEWLINE][BOUNDARY][NEWLINE]user: SO, lets say i go for these plans under the standard repayment thing, What do i get there?[NEWLINE]agent: To be more specific there, your payments by the month would be in a fixed amount of at least $50 each month and made for up to 10 years for all loan types. However, Direct Consolidation and FEEL Consolidation loans are excepted.[NEWLINE][BOUNDARY][NEWLINE]user: Then, to check sure this. I'll save money for abiding this standard plan, I'm right?"}
{"id": "superseg_train_6720", "dialogue": "user: Hi There. I have been looking information about something called standard plan.[NEWLINE]agent: Sure, no problem. The standard repayment plan is the basic repayment plan there is.[NEWLINE]agent: Are you looking information about how are fixed the payments?[NEWLINE]user: Yes, I'm looking information about that too.[NEWLINE]agent: Great! You need to know that the payments are fixed and made up to be for up 10 years and even 30 years, paying the less amount of interest over the the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: This proposal needs more detail, so I need to learn more about it. What if I have loans from the FFEL Program that aren't owned by ED?[NEWLINE]agent: You should then contact your lender of the loans.[NEWLINE][BOUNDARY][NEWLINE]user: ok, something else, regarding FFEL Consolidation Loans, how much do I have to pay? How is the mechanism at the time of consolidating my loan?[NEWLINE]agent: For this plans you will hay to pay at least $50 every month for 10 years for all loans.[NEWLINE][BOUNDARY][NEWLINE]user: That's great to hear! Another loan paymnet related issue. I see what you mean. What if I'm unable to make any payments at all?[NEWLINE]agent: In that case, you have to contact with your loan servicer to find out your options.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. The direct loan is also something I'd like to know. That appears to be rational. But how do I know if I'm eligible for one of these loans?[NEWLINE]agent: You can use the loan simulator to estimate your eligibility and choose the loan repayment plan that better suits you.[NEWLINE][BOUNDARY][NEWLINE]user: This is for all the loans?[NEWLINE]agent: Yes, it is, except for the direct consolidation loans and feel consolidation loans.[NEWLINE][BOUNDARY][NEWLINE]user: I see, so if I take one of those I have to pay much more?"}
{"id": "superseg_train_6721", "dialogue": "user: tell me about payments on the repayment plan[NEWLINE]agent: Payments will be fixed and made for up to 10 years, or between 10 and 30 years for consolidation loans.[NEWLINE]agent: null[NEWLINE]user: no[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can I do a standard repayment plan on a ffel plus loan?[NEWLINE]agent: Yes, the FFEL PLUS loan is eligible for the Standard Repayment Plan.[NEWLINE]user: I got it. Another question about Eligible Federal Loans. Is this true for the unsubsidized stafford loan?[NEWLINE]agent: Yes, Unsubsidized Federal Stafford Loans are eligible for the Graduated Repayment Plan[NEWLINE][BOUNDARY][NEWLINE]user: how long will I have to make payments?[NEWLINE]agent: Monthly payments are made for up to 10 years for all loan types except Direct Consolidation Loans and FFEL Consolidation Loans[NEWLINE][BOUNDARY][NEWLINE]user: would a direct unsubsidized loan also be eligible for this repayment plan?"}
{"id": "superseg_train_6722", "dialogue": "user: hi[NEWLINE]agent: hi[NEWLINE]user: hi[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: I have a brother who wants to complete his FAFSA form as well; is there a way to move any of the information from my form to his?[NEWLINE]agent: Yes. At the end of the submitting process, you'll get a confirmation page and there you'll see an option for the parent information in your FAFSA form that you can use to transfer this information automatically into another student's application.[NEWLINE][BOUNDARY][NEWLINE]user: What are the differences between federal and private student loans?[NEWLINE]agent: Federal student loans are made by the government, with terms and conditions that are set by law, and include many benefits such as fixed interest rates and income - driven repayment plans not typically offered with private loans.[NEWLINE]user: I see, one last question, how much can I borrow?[NEWLINE]agent: Try This Resource Federal Student Loan Programs Lists federal student loan programs with loan details and award limits.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, what advantages do federal loans have over private student loans? what type of entities would lend private loans?[NEWLINE]agent: Well, you can find these option to be lend by banks, credit union, state agencies or even schools.[NEWLINE][BOUNDARY][NEWLINE]user: So, you assure me that federal loans would be of more benefit then? Instead of private?"}
{"id": "superseg_train_6723", "dialogue": "user: Hi there, I am trying to decide whether a federal student loan will be more advantageous for me over a private student loan for college and was looking for some information to help me decide[NEWLINE]agent: Are you seeking a loan to help pay your expenses for college?[NEWLINE]user: Not at the moment, but the matter may arise in the future[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there many differences between federal and private student loans, and where would I get all the relevant information about these borrowings?[NEWLINE]agent: The government makes federal loans available, the terms and conditions of which are set out by the law. You can avail of a lot of benefits with a federal loan, such as fixed interest rates and income-driven repayments, which you won't find with private student loans. Private loans are offered by financial institutions whose terms and conditions are governed by the financial institution themselves[NEWLINE][BOUNDARY][NEWLINE]user: How can you provide temporary relief to student loan borrowers during the COVID-19 national emergency?[NEWLINE]agent: To achieve this, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.[NEWLINE]user: Could you explain the details on what kind of support am I getting in federal student loan over private student loans, when I apply for student financial assistance?[NEWLINE]agent: It's quite likely that your school would include a student loan as part of your financial aid package, but it is important to understand the differences between federal loans and private student loans[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. for envelope for loans not owned by ED. What if I have HEAL loans in default?[NEWLINE]agent: Then you should contact the Debt Collection Center for help with account-related questions.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know how I get a federal student loan? what is the procedure?[NEWLINE]agent: The first step of the application process is to complete the Free Application for Federal Student Aid FAFSA form. This form will also give you further information about applying for aid[NEWLINE][BOUNDARY][NEWLINE]user: Does my school choose one type of student loan over another in respect of any financial aid package that I might be offered?"}
{"id": "superseg_train_6724", "dialogue": "user: I have some questions about federal student loans.[NEWLINE]agent: I can help you with that. Are you the student in need of a loan to pay for college?[NEWLINE]user: No, my son will be taking out the loan.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should my son take out federal student loans?[NEWLINE]agent: Yes. It's always recommended that you start with federal loans.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, relating to student loan scam, what kinds of blunders can be found in business communications?[NEWLINE]agent: they often contain spelling and grammatical errors.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to ask about on how do I get a federal student loan? What are the process so my son become eligible for federal loans?[NEWLINE]agent: His first step will be to fill out the Free Application For Federal Student Aid(FAFSA).[NEWLINE][BOUNDARY][NEWLINE]user: In relation to the Free Application for Federal Student Aid, to gain access to the application, what information do I need?[NEWLINE]agent: Be sure you have your FSA ID when you sign in, along with your username and your password, so your application be processed as quick as possible.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of federal student loans? What distinguishes federal loans from private loans?[NEWLINE]agent: All federal student loans and parent loans are funded by the federal government.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. How else do they differ?"}
{"id": "superseg_train_6725", "dialogue": "user: I need help with figuring out how student loans work.[NEWLINE]agent: Will you be the one taking out the loan for college?[NEWLINE]user: No, my daughter will be going to college.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How can she become eligible for federal student loans?[NEWLINE]agent: Do you know how federal loans work?[NEWLINE]user: Yes, somewhat.[NEWLINE]agent: Great. The first thing your daughter needs to do is fill out a FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, thank you.  I'd also want to find out about types of aid and work study jobs please.[NEWLINE]agent: You work as a way to earn money to help you pay for school[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. I'd also like to know what the loan terms are. What are the differences between private and federal loans?[NEWLINE]agent: Unlike federal loans, private loans are made by a private lender. Each private loan could differ by lender and by type of loan, so it's very important that you and your daughter understand the terms of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: What is the situation with the scholarships?"}
{"id": "superseg_train_6726", "dialogue": "user: Is it true federal student loans offer advantages over private student loans?[NEWLINE]agent: Do you need a loan to help with college?[NEWLINE]user: No, at this time just looking at the differences?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the differences in federal and private student loans?[NEWLINE]agent: Federal student loans are made by the government, with terms set by law, and would include a benefit of fixed interest rates and income-driven repayment plans. Private loans are made by private organizations such as banks, credit unions and have terms set my the lender.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about student loan, who will make the loan for us? Is it the school? Or the federal government?[NEWLINE]agent: Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.[NEWLINE]user: One more thing when it comes to paying for college, career school, or graduate school, federal student loans can offer several advantages over private student loans. What if I would like to apply for financial aid through the school?[NEWLINE]agent: Your school will include student loans as part of your financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about student loans and more. What are the different types of help that are available through the FSA?[NEWLINE]agent: Grants are aids that are available, based on need. These typically don't have to be repaid[NEWLINE][BOUNDARY][NEWLINE]user: What are the differences between federal and private student loans? What distinguishes federal loans from private loans?[NEWLINE]agent: Federal loans offer a fixed interest rate and income-driven repayment plans not offered by private loans.  Private loans are given out by banks which set their own terms.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get a federal loan?"}
{"id": "superseg_train_6727", "dialogue": "user: Are there any advantages to having a federal student loan over a private student loan?[NEWLINE]agent: Will you be seeking to take out a loan to help pay for your college education?[NEWLINE]user: Not at the moment, I am just looking for information[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the actual differences between federal student loans and private student loans?[NEWLINE]agent: Federal student loans are offered by the Government. The terms and conditions of these loans are governed by the law. Benefits of these loans may include fixed interest rates and income-driven repayment plans which are not typically offered with private student loans. Private loans are offered by financial institutions and have their conditions governed by the lender themselves[NEWLINE][BOUNDARY][NEWLINE]user: Also, do you know if there is a fee for this loan? What are some significant dates that I should be aware of?[NEWLINE]agent: Loans first disbursed prior to Oct. 1, 2017, have different loan fees[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn more about private loans. Is there any way you could give me a rundown of the differences?[NEWLINE]agent: There is a chart on the website that provides a summary of both loans and how they differ[NEWLINE][BOUNDARY][NEWLINE]user: What should I keep in mind when applying for federal student loans? What happens when I sign my promissory note?[NEWLINE]agent: When you sign your promissory note, you agree to repay the loan in accordance with the terms of the note, even if you did not, or did not, get a job after completing the program. I don't like the education you received.[NEWLINE][BOUNDARY][NEWLINE]user: To borrow money to pay for college or career, is there a loan from  Direct Parent Loan?[NEWLINE]agent: Yes, these are known as Federal parent loans and are Direct PLUS Loans aimed at parents[NEWLINE][BOUNDARY][NEWLINE]user: Are there many differences between federal and private student loans?"}
{"id": "superseg_train_6728", "dialogue": "user: Why would I opt for a federal loan over a private student loan to help with my college education?[NEWLINE]agent: Are you currently seeking a  loan to help with your college education?[NEWLINE]user: Yes, I am starting the process now[NEWLINE]agent: You should consider federal loans first[NEWLINE]user: What type of loan is offered to me through a financial aid package, should I receive one?[NEWLINE]agent: It is quite likely that your school will offer you a student loan as part of any financial aid package you receive. You should inform yourself of the different loan options that there are in the marketplace. Generally, there are two types of student loans available, federal and private[NEWLINE]user: Alright. I have another question about FSA program. What are things I should know just in case I decide to take out through the FSA program?[NEWLINE]agent: When taking out a loan, you must fully understand who the loan is being taken by and the terms and conditions of the borrowing. There are a number of sources of student loans, these being the federal government, private sources such as banks or financial institutions and other organizations[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to how much I can borrow if I am a graduate or professional student?[NEWLINE]agent: As a graduate or professional student, you can borrow up to $20,500 each year with a Direct Unsubsidized Loan. You may also use a Direct PLUS Loan on the remainder of your college expenses, which is not covered by other financial aids in the market[NEWLINE]user: How do I know which loan is right for me as a graduate or professional student?"}
{"id": "superseg_train_6729", "dialogue": "user: Hi there. I'm looking some information about what has more advantages if the private or federal aids for students loans.[NEWLINE]agent: Sure, no problem. Are you looking for information because you need a loan to help you pay for college?[NEWLINE]user: Yes, that's right. And I'm looking to see which one gives me better options.[NEWLINE]agent: Great! Well, we can tell you that you should consider the federal loans first.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible for me to cancel a loan if I no longer need it?[NEWLINE]agent: Absolutely, if you do it before your money is disbursed you can cancel all or part of your loan at any time.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a loan?[NEWLINE]agent: Would you like to apply for a Direct Loan?[NEWLINE]user: Yes, I want to apply for a Direct Loan.[NEWLINE]agent: You must first complete and submit the FAFSA form and your school will use the info to determine how much student aid you are eligible for and the Direct Loan is usually included as part of the financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to cancel my loan because it is less than I need?"}
{"id": "superseg_train_6730", "dialogue": "user: I want to know more about false certification discharge of a loan[NEWLINE]agent: I can help you learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply for a direct loan discharge?[NEWLINE]agent: You need to complete the loan discharge application that applies to your situation[NEWLINE][BOUNDARY][NEWLINE]user: what if I'm not given a loan discharge?[NEWLINE]agent: If you do not receive a loan discharge you are responsible for repaying your loan.[NEWLINE]agent: Do you need more information to be prepared if you think you were wrongly denied a loan discharge?[NEWLINE]user: no it's good[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are ways to get a discharge?[NEWLINE]agent: There are three categories of false certification through which you might be eligible for a discharge of your Direct Loans or FFEL Program loans[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, in regards to the Perkins Loan servicer, what do they do?"}
{"id": "superseg_train_6731", "dialogue": "user: can you help me with a loan discharge?[NEWLINE]agent: Yes, we can give you false certification discharge information to see whether you might qualify[NEWLINE]user: can I get a direct loan discharged?[NEWLINE]agent: You might be eligible for a discharge of your loan made under the William D. Ford Federal Direct Loan Program if your school falsely certified your eligibility to receive a loan.[NEWLINE][BOUNDARY][NEWLINE]user: there's something I need to ask. When my old school closed, I transferred the credits to my new program at a new school, Since the closing of my school was not my fault, does this mean that I would be no longer eligible for discharge of the loans I took out at the closed school?[NEWLINE]agent: No. ransfer of credits from the closed school to a completely different program of study at the new school does not disqualify you for discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I received a diploma without completing the program? Does that make me ineligible?[NEWLINE]agent: No. Before closing, some schools may issue a diploma or certificate to students who did not complete the program of study.[NEWLINE][BOUNDARY][NEWLINE]user: What if I meet the eligibility requirements for a closed school discharge and want my loans discharged?[NEWLINE]agent: Then you should contact your loan servicer about applying for a closed school discharge now instead of waiting for three years to receive an automatic closed school discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And what should I ask for when contacting my loan servicer?"}
{"id": "superseg_train_6732", "dialogue": "user: My school filled out the paperwork for my school loans wrong. Do I still have to pay the loans back?[NEWLINE]agent: In the instance of a false certification, you may qualify for the discharge of your federal student loans. Would you like to learn more?[NEWLINE][BOUNDARY][NEWLINE]user: Actually, my mom and dad took out the loan to help me, but the paperwork is still wrong. Does that make a difference?[NEWLINE]agent: A PLUS loan taken out by a parent could still be discharged in the case of a false certification.[NEWLINE][BOUNDARY][NEWLINE]user: by the way for the Public Service Loan Forgiveness (PSLF) how can I submit the form?[NEWLINE]agent: Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program. You can mail the form to this address:[NEWLINE]agent: FedLoan Servicing Already Your Administrator?[NEWLINE]user: yes[NEWLINE]agent: You can upload your PSLF application or Employment Certification Form on your website.[NEWLINE][BOUNDARY][NEWLINE]user: and who will certify my employment?[NEWLINE]agent: Often it will be someone from the human resources department, although in some cases your direct supervisor or someone else may be authorized to certify your employment. Check with your organization to see who can certify your Employment Certification Form.[NEWLINE][BOUNDARY][NEWLINE]user: What if you don't regularly submit the Employment Certification Form?"}
{"id": "superseg_train_6733", "dialogue": "user: Goo evening. I recently found out that my school apparently requested a student loan on my behalf without me knowing. Is there something I can do about that?[NEWLINE]agent: Certainly, you can. You may be eligible for a discharge of such loan, all based on that false certification.[NEWLINE][BOUNDARY][NEWLINE]user: That's a relief. But, I don't stop thinking if I could be rejected on my claim. If that happens, what then?[NEWLINE]agent: If that's your scenario, then I'm afraid you'll remain as responsible for repaying your loan.[NEWLINE]agent: Do you have any proof of negligent denial or something you can add to your discharge case?[NEWLINE]user: No, i'm not affected by that. I was just asking.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Well, in any case, what i must do if  i want to apply for a discharge? I mean, you never know.[NEWLINE]agent: If you have a loan and wan to apply for a discharge, you must complete the loan discharge which goes with you circumstance.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Direct Subsidized Loans. hi[NEWLINE]agent: In that case, at least you provide direct and personal educational services to students, you won't be considered as a teacher.[NEWLINE][BOUNDARY][NEWLINE]user: So, is mandatory a field of expertice?"}
{"id": "superseg_train_6734", "dialogue": "user: I would like to get further information on my eligibility for a discharge of my federal student loan, based on false certification, could you help me in this regard?[NEWLINE]agent: You can learn more about false certification discharges and the eligibility surrounding them on this website, please go to the relevant section[NEWLINE][BOUNDARY][NEWLINE]user: And do you know what the eligibility requirements are to qualify for a loan discharge due to false certification?[NEWLINE]agent: In total, there are three categories of false certification. You may be eligible for discharge of your Direct Loan or FFEL Program Loan through one of these categories[NEWLINE][BOUNDARY][NEWLINE]user: What if I initially enrolled in a program, but decided not to continue with that program and transferred to another?[NEWLINE]agent: If you were then unable to complete the second program because the school closed, only loans you received for the second program could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Can I still get a discharge of the loans if my school closes down and I enroll in a similar program at another school?[NEWLINE]agent: Well, it depends.[NEWLINE]user: Let's be more specific then. What if I completed a similar program through a teach-out?[NEWLINE]agent: In that case, by transferring academic credits or hours from the closed school, or by any other comparable means, you are not eligible for a closed school discharge.[NEWLINE]user: Could I still be eligible for a discharge somehow?"}
{"id": "superseg_train_6735", "dialogue": "user: How can I find out if I am eligible for a discharge of me federal student loan due to false certification?[NEWLINE]agent: There is a section on the website dedicated to this topic which will tell you if you are eligible for this[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way for me to apply for a loan discharge?[NEWLINE]agent: You will need to contact your loan servicer to pursue this[NEWLINE]user: Is it easy to apply for a loan discharge?[NEWLINE]agent: Do you have a Direct Loan or FFEL Program loan and wish to apply for a loan discharge due to false certification?[NEWLINE]user: Yes, that is exactly what I am looking to do[NEWLINE]agent: When applying for a discharge, you will need to complete the loan discharge application that is relevant to your own personal circumstance[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what should I do if I am prepared to cancel the unpaid refund?[NEWLINE]agent: Then you must complete the Loan Discharge Application: Unpaid Refund and send the completed form to your loan servicer.[NEWLINE]user: What if I want to apply for an unpaid refund discharge, but my school has closed down?"}
{"id": "superseg_train_6736", "dialogue": "user: I want to see about a student loan discharge[NEWLINE]agent: I can help you learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: can I be helped if I am the parent of a student and the loan was to me?[NEWLINE]agent: Yes, we can help you[NEWLINE][BOUNDARY][NEWLINE]user: If my school closes and I enroll in a similar program at another school, will I still be able to get a discharge of the loans I took out at the closed school?[NEWLINE]agent: It depends. If you completed or are in the process of completing a comparable program of study at another school through a teach - out, by transferring academic credits or hours from the closed school, or by any other comparable means, you are not eligible for a closed school discharge. What if I completed a teaching-out program at another school?[NEWLINE]user: But am I still eligible for a discharge at least?[NEWLINE]agent: You may be eligible for discharge if you completed or are in the process of completing a comparable program at another school.[NEWLINE][BOUNDARY][NEWLINE]user: What if I initially enrolled in a program, but decided not to continue with that program and transferred to another program?[NEWLINE]agent: If you were also unable to complete Program B because the school closed, only loans you received for Program B could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: I've received a certificate without completing the program. Do I qualify for a loan discharge in that case?"}
{"id": "superseg_train_6737", "dialogue": "user: How can I find out if I am eligible for a discharge of my federal loan, based on false certification?[NEWLINE]agent: We have a dedicated section on our website for false certification discharge, which will inform you whether you qualify or not[NEWLINE][BOUNDARY][NEWLINE]user: What exactly is refunded if my loan is discharged?[NEWLINE]agent: The entire remaining balance of your loan is cleared and any payments made on the loan are refunded[NEWLINE]user: Who qualifies as a teacher? What if I'm in charge of a team of people?[NEWLINE]agent: In that case, you are not considered a teacher unless you primarily provide direct and personal educational services to students.[NEWLINE][BOUNDARY][NEWLINE]user: What is the eligibility for teacher cancellation based on?"}
{"id": "superseg_train_6738", "dialogue": "user: What criteria have to be met to become eligible for a discharge of a federal student loan based on false certification?[NEWLINE]agent: We have a section on our website that covers off all the information you will need in this regard[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that any part of my parent PLUS loan could be discharged due to false certification?[NEWLINE]agent: To the best of your knowledge, do you know if the school falsely certified the student's ability to benefit from its training?[NEWLINE]user: No, I don't have that information or evidence as of yet[NEWLINE]agent: Did the student in question have a disqualifying status at the time your school certified your eligibility to receive the parent PLUS loan?[NEWLINE]user: No, not to my knowledge, but it is something I could check out[NEWLINE]agent: Do you have any evidence of the school having signed your name on a promissory note or other loan documentation without your authorization?[NEWLINE]user: Yes, I do have evidence of this[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: About loan, What if I change my mind?"}
{"id": "superseg_train_6739", "dialogue": "user: I want a loan discharge please[NEWLINE]agent: Okay, you can first learn more about false certification discharge to see whether you might qualify[NEWLINE][BOUNDARY][NEWLINE]user: where can I apply for a discharge if I didn't get anything from the training?[NEWLINE]agent: You would apply for a Loan Discharge Application: False Certification Ability to Benefit[NEWLINE][BOUNDARY][NEWLINE]user: can I appeal if denied?[NEWLINE]agent: You may ask the U.S. Department of Education to review the denial[NEWLINE][BOUNDARY][NEWLINE]user: That's a boomer, I believe. But, oh well. Returning to the previous query of how much redemption could be worth, you said it could be up to $17,500, correct? What do I need to do to be considered for that?[NEWLINE]agent: Are you a qualified full time mathematics or science teacher who taught students at the secondary school level?[NEWLINE]user: Yeah, i was teaching science.[NEWLINE]agent: Excellent, then you can be eligible to get a forgiveness up to $17,500.[NEWLINE][BOUNDARY][NEWLINE]user: Nice, nice. Thanks for that info. Look, i have this doubt. Lets say i already have a loan but i fell on default. That would affect my chances for forgiveness?"}
{"id": "superseg_train_6740", "dialogue": "user: Who do I make a student loan payment to?[NEWLINE]agent: It is very simple, all you have to do is work with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send your student loan payment?[NEWLINE]user: No, I have no idea who to send my student loan payment to.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Where do send my other loan servicer payments?[NEWLINE]agent: You would need to find your loan servicer contact info they sent to you.[NEWLINE]user: Is there any discounts to have automatic debit with Direct Loans?[NEWLINE]agent: Yes, you can get a.25% interest rate deduction if you have automatic debit.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to inquire about Automatic Suspension of Monthly Payments as a Result of the COVID-19 National Emergency? How long will the payment suspension due to Covid-19 last?[NEWLINE]agent: They began on March 13th, 2020 and will end on September 30th 2020.[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid defaulting on my loan?"}
{"id": "superseg_train_6741", "dialogue": "user: If I want to make a Student Loan Payment, how do I go about this?[NEWLINE]agent: This is a very simple process that can be done at any time. You should start by consulting your federal loan servicer[NEWLINE][BOUNDARY][NEWLINE]agent: Are you fully aware of where to send your student loan payments?[NEWLINE]user: Yes, I'm fairly sure, thanks[NEWLINE]agent: Just to let you know, all the billing aspects of your student loan are looked after by your student loan servicer. Your servicer will help you if you assistance in making any payments[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to learn more about the different types of repayment plans that are available. Can you tell me more about the different types of repayment plans that are available?[NEWLINE]agent: Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks, regarding the payment to other loan providers, how can I make a payment to the Direct Loan Program?[NEWLINE]agent: Yes there is, you will receive a 0.25% interest rate deduction if you set up an automatic direct debit to your Direct Loan[NEWLINE]user: Is there any way to know who is my loan servicer so that we can discuss the repayment plans that I should get?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to make a payment on a Great Lakes or Nelnet Loan without using the FSA website?[NEWLINE]agent: It could happen that we cannot accept a payment to this loan due to your account status. If you'd prefer, you can always make a payment on your servicer's website, all you need to do is log in to your Great Lakes or Nelnet account online[NEWLINE][BOUNDARY][NEWLINE]user: Are there any bonuses available to me if I set up regular payments to my Direct Loan?[NEWLINE]agent: Yes, a bonus is available, please consult the website to find out more[NEWLINE]user: How do I make a payment to Other Loan Servicers?"}
{"id": "superseg_train_6742", "dialogue": "user: I need a bit of help making a payment to my Student Loan, I wonder if you could help me?[NEWLINE]agent: It's very easy to make a payment to your Student Loan, firstly, the best place to start is by contacting your loan servicer[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments to?[NEWLINE]user: I'm really not sure, I haven't done this before[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any bonuses available to making regular payments to my Direct Loan through other loan servicers?[NEWLINE]agent: Yes, there is a bonus, if you would like further information, I can direct you where to go[NEWLINE]user: Is there any incentive for me to set up a direct debit to make payments to my Direct Loan with Other Loan Servicers?[NEWLINE]agent: If you set up a direct debit you will receive a 0.25% interest rate deduction on your Direct Loan[NEWLINE][BOUNDARY][NEWLINE]user: I have another concern about the COVID-19 National Emergency's Monthly Payments. How long will the payment suspension due to Covid-19 last?[NEWLINE]agent: They began on March 13th, 2020 and will end on September 30th 2020.[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid defaulting on my loan?"}
{"id": "superseg_train_6743", "dialogue": "user: Is it easy to make a student loan payment?[NEWLINE]agent: It is very easy to pay toward your student loan at any time and you can get started by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Did your loan servicer get in contact with you to where you send the loan payments?[NEWLINE]user: No, they did not yet send me the information.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me if I can make Great Lakes or Nelnet payments on your site now?[NEWLINE]agent: Yes, we are now accepting payments for student loans that are serviced by Great Lakes or Nelnet and you can go to your dashboard to find it.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing to mention about Student Loan Payments. That's something I don't like. What can you tell me about the recertification process?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to recertify your income-driven repayment plan?[NEWLINE]user: Yes, please tell me more about that.[NEWLINE]agent: Enrollment in an income-driven repayment plan is good for one year. Before the year is over, you need to recertify your income and family size to stay on the plan.[NEWLINE]agent: Can you NOT afford your current income-driven payments because you've had a drop in income?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: Then you can recertify early to have your new income taken into account right away.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I provide relief to student loan borrowers during the COVID-19 national emergency?"}
{"id": "superseg_train_6744", "dialogue": "user: my student loan payments are due[NEWLINE]agent: It\u2019s simple to pay toward your student loan at any time. You can get started by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need information about where to send your payments?[NEWLINE]user: no, I'm ready to pay[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: can you help with Great Lakes loans?[NEWLINE]agent: yes, or you can log in to your Great Lakes account to pay on your servicer's website[NEWLINE][BOUNDARY][NEWLINE]user: how do I find a Great Lakes loans contact info?[NEWLINE]agent: I can link you to a page to help you Find Your Loan Servicer's Contact Info[NEWLINE][BOUNDARY][NEWLINE]user: Also, I'd like to learn more about Automatic Monthly Payment Suspension. How long will payments be suspended as a result of COVID-19?[NEWLINE]agent: They began on March 13th, 2020 and will end on September 30th 2020.[NEWLINE][BOUNDARY][NEWLINE]user: How can I avoid defaulting on my loan?"}
{"id": "superseg_train_6745", "dialogue": "user: I am looking to make a Student Loan Payment, is this an easy process and what is involved?[NEWLINE]agent: This is indeed an easy process, you make a payment to your Student Loan at any time, you need to contact your federal loan servicer to get this process started[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments to regarding your student loan?[NEWLINE]user: I think I do, but is there anything else I should know?[NEWLINE]agent: Your Student Loan is handled by your student loan servicer. They will help you if you wish to make a payment to the loan[NEWLINE][BOUNDARY][NEWLINE]user: Another query concerning Temporary Relief. For instance, could you tell me something about deferment and forbearance?[NEWLINE]agent: Yes. You can learn more about deferment and forbearance on our website.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing, about interest rate deduction. Is there any benefit of getting a Direct Loan in terms of repayment?[NEWLINE]agent: If you have a Direct Loan, you can avail of a 0.25% interest rate deduction if you make payments by way of an automated direct debit[NEWLINE][BOUNDARY][NEWLINE]user: I'm hoping to find a payment option? I've failed to make at least one loan payment?[NEWLINE]agent: contact your loan servicer to find out your options.[NEWLINE][BOUNDARY][NEWLINE]user: It is interest rate deduction a bonus that is unique to Direct Loans?[NEWLINE]agent: Yes, as mentioned, this bonus is there for those who make payments to their Direct Loan by way of automated direct debits[NEWLINE][BOUNDARY][NEWLINE]user: Is the process for making payments different if I have a Great Lakes or Nelnet loan?[NEWLINE]agent: The process is basically the same as any loan, payments are now being accepted for Great Lakes and Nelnet loans. You can find more information on this on your account dashboard[NEWLINE]user: Is there any other way for me to make a payment to my Great Lakes or Nelnet loan?"}
{"id": "superseg_train_6746", "dialogue": "user: I am looking to make a student loan payment, can you tell me how this works?[NEWLINE]agent: It is very easy to make payments at any time, you should contact your federal loan servicer to get this process underway[NEWLINE][BOUNDARY][NEWLINE]agent: When making a payment to your student loan, do you know where to send the payment?[NEWLINE]user: No, I'm not aware of this, can you help me?[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any incentive for me to make a payment to other loan servicers?[NEWLINE]agent: Yes, there is a bonus available if you agree to regular payments[NEWLINE]user: I still have a query about repayment of student loans. Is there really a six-month grace period?[NEWLINE]agent: Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: What loan servicers are used to make payments to?[NEWLINE]agent: The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.[NEWLINE]agent: Did you set up automatic monthly debit payments for your loan from your checking or savings?[NEWLINE]user: No, I have not set up automatic payments.[NEWLINE]agent: Do you send your payment by mail?"}
{"id": "superseg_train_6747", "dialogue": "user: What does it mean to make a student loan payment?[NEWLINE]agent: It's easy to pay off your student loan at any time. Start by working with your federal loan servicer.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send payments?[NEWLINE]user: thanks but the question doesn't apply to me[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is important to keep in mind when I find my loan manager's contact information?[NEWLINE]agent: Never miss a payment. Sign up for automatic debit through your federal loan manager so that your payments are automatically taken from your bank account[NEWLINE]user: This brings up the subject of Student Loan Payments. That's something I don't like. What can you tell me about the re-certification process?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to recertify your income-driven repayment plan?[NEWLINE]user: Yes, please tell me more about that.[NEWLINE]agent: Enrollment in an income-driven repayment plan is good for one year. Before the year is over, you need to recertify your income and family size to stay on the plan.[NEWLINE]agent: Can you NOT afford your current income-driven payments because you've had a drop in income?[NEWLINE]user: Yes, unfortunately.[NEWLINE]agent: Then you can recertify early to have your new income taken into account right away.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I provide relief to student loan borrowers during the COVID-19 national emergency?"}
{"id": "superseg_train_6748", "dialogue": "user: Hi, I need to start making payments on my student loan but am unsure how to do this, could you please help.[NEWLINE]agent: That's great that you want to start repaying your loan. It is easy to make payments on your loan at any time. To get started contact your federal loan servicer and they will help you.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know where to send your payments to?[NEWLINE]user: No, I don't know.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I make a payment through Great Lakes or Nelnet?[NEWLINE]agent: Yes it is now possible for you to make payments to Great Lakes or Nelnet.[NEWLINE][BOUNDARY][NEWLINE]user: If I don't want to use Great Lakes or Nelnet is it possible to make a payment with another loan servicer?[NEWLINE]agent: Yes you can. You can also get a 0.25% interest rate deduction when you  participate in automatic debit.[NEWLINE][BOUNDARY][NEWLINE]user: Well I am having trouble making my loan payment. What can I do when I am having trouble making my federal student loan payments?[NEWLINE]agent: The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I am having trouble making payments, what can I do?"}
{"id": "superseg_train_6749", "dialogue": "user: Hey there. I'm looking some help about how to fill in a correct way the application for federal student aid.[NEWLINE]agent: sure, we can help you to go through it.[NEWLINE]agent: Are you ready to start filling your fafsa form right now?[NEWLINE]user: No yet, I'm just consulting to know what to do when the time comes to fill the form.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, thanks. Do I need any particular condition or use any particular thing when I fill the form?[NEWLINE]agent: Not really. But if you use to have pop-up blocker in your browser, make sure it allow you to see the pop-ups from fafsa.ed.gov[NEWLINE][BOUNDARY][NEWLINE]user: Do you bring any special tool or something?[NEWLINE]agent: Yes, you can use some free tools like those we offer you.[NEWLINE][BOUNDARY][NEWLINE]user: Another question related to Free Application for Federal Student Aid, what is the next step, after the submission of application form?[NEWLINE]agent: We can help you with what happens after you submit your FAFSA form.[NEWLINE]user: And how do I check the status of my FAFSA form?"}
{"id": "superseg_train_6750", "dialogue": "user: Can you help me review what I need to do with my FAFSA form?[NEWLINE]agent: Sure, we can review what you have to do.[NEWLINE]user: I am ready to fill out my FAFSA form now.[NEWLINE]agent: Then you should get started![NEWLINE][BOUNDARY][NEWLINE]user: I would like to explain in detail I would not want to do something wrong and have to repeat it. How should I fill in the dependency status questions on my form?[NEWLINE]agent: You are not a veteran if you 1 have never engaged in active duty including basic training in the U.S. armed forces, 2 are currently a Reserve Officers Training Corps ROTC student or a cadet or midshipman at a service academy, 3 are a National Guard or Reserves enlistee activated only for state or training purposes, or 4 were engaged in active duty in the U.S. armed forces but released under dishonorable conditions and should answer with \"no\".[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?[NEWLINE]agent: Then you will report your and your parents information.[NEWLINE][BOUNDARY][NEWLINE]user: What if I answered \"No\" to all questions?[NEWLINE]agent: Did you answer \"no\" to all questions?"}
{"id": "superseg_train_6751", "dialogue": "user: I am not sure what to expect when I fill out my FAFSA form.[NEWLINE]agent: Then we shall review what to expect when filling out the FAFSA form.[NEWLINE]agent: Are you ready to fill out your FAFSA form now?[NEWLINE]user: Yes, I am ready to fill it out now.[NEWLINE]agent: Let's move ahead and go for it![NEWLINE][BOUNDARY][NEWLINE]user: I'm having trouble watching the Federal Student Aid Video on your website. Do you know about this video to learn about federal grants, loans, and work-study jobs? So, what do I do now?[NEWLINE]agent: Try clicking on the link that says, \"view accessible version\".[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, I also need financial information about what can I do if I have a sudden change in my financial situation since I made my tax return?[NEWLINE]agent: Complete the FAFSA questions as required and submit the form and then get in contact with the school and talk to the financial aid about your situation.[NEWLINE][BOUNDARY][NEWLINE]user: When can I expect to hear from my colleges about my financial aid package?[NEWLINE]agent: When can I expect to hear from my colleges about my financial aid package?[NEWLINE]user: I am looking to determine my dependency status in regards to federal student aid, do you require information regarding myself and my parents for this?[NEWLINE]agent: Yes you would need to report yours and your parents information on the application.[NEWLINE][BOUNDARY][NEWLINE]user: If I am a dependent student do I report my parents info on the FAFSA form also?[NEWLINE]agent: Yes, you will need to report your parent info and you can visit our page on reporting parent information to find out who counts as your parent and what to do if you don't live with your parents, and what to do if you do not have access to their financial info.[NEWLINE][BOUNDARY][NEWLINE]user: How many schools can I list on my FAFSA and will each school receive my info?"}
{"id": "superseg_train_6752", "dialogue": "user: I need to know more about the FAFSA form.[NEWLINE]agent: Sure, we can help you know what to expect.[NEWLINE]user: I think I'm ready to do it now, how can I access the form?[NEWLINE]agent: Just go to the website and click the Fill Out the FAFSA button on the home page.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know what is the deadline for each university? And what is the deadline for submitting the FAFSA form?[NEWLINE]agent: Unfortunately I don't have college deadlines as each college has its own deadlines. Check with the collect you are interested in attending. You may also want to ask the college about its definition of an application deadline.[NEWLINE]agent: Do you mean the date your FAFSA form is processed or the date the college receives your processed FAFSA data?[NEWLINE]user: The date the college receives my processed FAFSA data.[NEWLINE][BOUNDARY][NEWLINE]user: Why do I have to meet the FAFSA deadlines?[NEWLINE]agent: By completing the Free Application for Federal Student Aid (FAFSA) form allows you to be considered for federal student aid and in addition states and colleges use FAFSA information to award their own grants, scholarships and loans. Aid is usually limited so you have to meet the deadlines.[NEWLINE][BOUNDARY][NEWLINE]user: Do States also have deadlines?"}
{"id": "superseg_train_6753", "dialogue": "user: I need help with the fafsa application[NEWLINE]agent: I can help you go over the FAFSA form[NEWLINE]user: do I just fill it out and then what?[NEWLINE]agent: Yes, fill it out and then I can help you if you have any questions.[NEWLINE][BOUNDARY][NEWLINE]user: What steps should I take after completing the FAFSA application form? How do I check the status of my application?[NEWLINE]agent: We can help you with what happens after you submit your FAFSA form.[NEWLINE]user: And how do I check the status of my FAFSA form?"}
{"id": "superseg_train_6754", "dialogue": "user: Hi, I wonder if you could help, I am currently completing the FAFSA form but I'm not fiully sure what I have to do, could you help me?[NEWLINE]agent: I will go through everything with you to let you know what information is expected on this form[NEWLINE]agent: Are you able to fill information on your FAFSA form now?[NEWLINE]user: Yes, I have the form here in front of me[NEWLINE]agent: Ok, let's proceed![NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider relating to Federal Student Aid, what are the different forms of federal grants available?[NEWLINE]agent: There are Pell Grants, Federal Supplemental Educational Opportunity Grants, Teacher Education Assistance for College and Higher Education TEACH Grants, and Iraq and Arghanistan Service Grants available for college.[NEWLINE][BOUNDARY][NEWLINE]user: What if the student or parent on the FAFSA form said that they were married in 2018, but that marriage is no longer valid?[NEWLINE]agent: In a case like this, the spousal income information needs to be subtracted[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the FAFSA. What if the information on my Student Aid Report is incorrect?[NEWLINE]agent: There will be a space on your SAR where you can write in any corrections.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything else to Creating an FSA ID? What happens when I use my FSA ID to access my FAFSA form?"}
{"id": "superseg_train_6755", "dialogue": "user: If I am unsure of what to do when completing the FAFSA form, is there somewhere I can get help with it?[NEWLINE]agent: I will go through with you now the information that is needed on the form[NEWLINE]agent: Are you in a position to complete the FAFSA form now?[NEWLINE]user: Yes, I have it to hand as we speak[NEWLINE]agent: Ok, let's get started[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about FAFSA. Can I get assistance with the FAFSA application process before I start?[NEWLINE]agent: Yes, we can help you with the FAFSA process before you begin.[NEWLINE]user: Could you please tell me if I can get assistance on the website when filling out my FAFSA form?[NEWLINE]agent: There are free tools available on the website to help you with completion[NEWLINE][BOUNDARY][NEWLINE]user: About the types of financial aid, can my state government provide me with any financial aid?[NEWLINE]agent: Yes. Your state government is another source for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Also, i need to know more about creating an FSA ID, what relevant information is needed when creating the FSA ID?[NEWLINE]agent: You need to take care when entering your name and Social Security number exactly as they appear on your Social Security Card[NEWLINE][BOUNDARY][NEWLINE]user: What type of financial information is sought when completing the FAFSA form?[NEWLINE]agent: The form will look for information on cash at hand, any savings and checking accounts that you may have. Information will also be sought on stocks and bonds. You will be asked about real estate, but excepting the home in which you live. Any business and farm assets will be sought from you and your parents if you are a dependent student[NEWLINE][BOUNDARY][NEWLINE]user: Is there any advantage to me for setting up an FSA ID before I begin?"}
{"id": "superseg_train_6756", "dialogue": "user: I'm unsure about completing a FAFSA form, is there any information that you could give me?[NEWLINE]agent: I can review all aspects of what is needed with you if you have a few moments?[NEWLINE]agent: Have you got the FAFSA form with you currently and are you able to complete it as we speak?[NEWLINE]user: Ye, I have the form here beside me[NEWLINE]agent: Ok, let's proceed![NEWLINE][BOUNDARY][NEWLINE]user: Could you please elaborate on what information should I update on my FAFSA form?[NEWLINE]agent: You must update anything that changes your dependency status, for example, you are now pregnant or under legal guardianship, except for a change in your marital status[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find the most recent FASFA form on the website?[NEWLINE]agent: When you go online, you select the Fill Out the FAFSA button on the home page and then follow the instructions on the screen[NEWLINE][BOUNDARY][NEWLINE]user: If I do find a mistake that needs to be corrected, how would I get an updated copy of my SAR?[NEWLINE]agent: You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID and request to have a copy mailed to you.[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step in completing the FAFSA form, after locating the FAFSA form online?[NEWLINE]agent: After going to fafsa.gov, you will be given the option of entering your FSA ID or either to enter your name, date of birth and SSN[NEWLINE][BOUNDARY][NEWLINE]user: When automatically transferring my Tax information on the FAFSA form, can I choose to import all my information into the FAFSA form?[NEWLINE]agent: You can choose this, and if you do, you will see \"Transferred from the IRS\" displayed in the relevant field rather than your tax information. No changes can be made to that information[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything different that I need to do if I am a dependent student?"}
{"id": "superseg_train_6757", "dialogue": "user: Can you assist me with filling out my FAFSA form?[NEWLINE]agent: Of course. Let's review what to expect.[NEWLINE]agent: Are you ready to fill out your FAFSA form now?[NEWLINE]user: No, I need to know a few things first.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?[NEWLINE]agent: Then you'll need to report parent information on your FAFSA form. Visit our page on reporting parent information to find out who counts as your parent, what to do if you don't live with your parents, and what to do if you don't have access to your parents financial information.[NEWLINE][BOUNDARY][NEWLINE]user: Now for FAFSA Deadlines. That's right. I suppose it's similar in some ways to those from college, right?[NEWLINE]agent: Pretty much. As possibly you already guessed, each college has its own deadline. You'll have to check that out with you favorite college. Something else you should do is to ask your college about its definition of an application deadline.[NEWLINE]agent: Do you know what date has any college of your interest for your FAFSA form.[NEWLINE]user: No, i really don't have any idea.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: You said before that state deadlines should be checked by academic year, isn't? Are there deadlines for year 2020-2021 already?"}
{"id": "superseg_train_6758", "dialogue": "user: Hi there, I'm looking information of how many scholarships can I apply for.[NEWLINE]agent: Sure, no problem. You can apply for as many as you want, but you need to have very present the how they work and have very present the deadlines.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, and how the money from the loans is send to me?[NEWLINE]agent: That will depend of the scholarship you have, it can go to your school or directly to you. That's information you need to have clear.[NEWLINE][BOUNDARY][NEWLINE]user: Would I work at school if I got in?[NEWLINE]agent: You could work on campus or off campus.[NEWLINE]agent: Did you want to work on campus if you participate in work-study?[NEWLINE]user: no I would prefer off campus[NEWLINE]agent: Did you want more information about working off campus?[NEWLINE]user: yes if you can[NEWLINE]agent: If you work off campus your employer will usually be a private nonprofit organization or a public agency, and the work performed will be in the public interest[NEWLINE][BOUNDARY][NEWLINE]user: can I work study if I am a part time student?"}
{"id": "superseg_train_6759", "dialogue": "user: Should I consider applying for as many scholarships as I want because it is free money for college?[NEWLINE]agent: Yes, start researching early and meet the deadlines and you could have scholarship success.[NEWLINE][BOUNDARY][NEWLINE]user: If I have any more questions you can't answer who do I talk to?[NEWLINE]agent: You should ask your financial aid office those questions.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another thing How can I research schools and their requirements? Is it a good idea to start looking into schools in other countries as soon as possible?[NEWLINE]agent: Yes, you should start early when you want to study abroad because you got more to do.[NEWLINE]user: How can I research international schools and their requirements?[NEWLINE]agent: First off it is wise not to panic and you are on your own; but if you are very organized and determined you will be just fine.[NEWLINE][BOUNDARY][NEWLINE]user: I want to study abroad for a year is federal student aid available?[NEWLINE]agent: Yes, it could be available for studying abroad if you meet the aid eligibility.[NEWLINE]agent: Do you know about the FAFSA form?"}
{"id": "superseg_train_6760", "dialogue": "user: Is it reasonable to think I should apply for as many scholarships as I can because it is free money for college?[NEWLINE]agent: Yes, and I would start researching early and meet deadlines for success in getting scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: Are there different kinds of scholarships available?[NEWLINE]agent: Some scholarships you have to earn them by meeting or exceeding certain standard set by the giver and merit scholarships might be awarded based on academic achievement or on talents and academics.[NEWLINE]agent: Did you know some scholarships are just for women or graduate students?[NEWLINE]user: No, I actually did not know that information.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I apply for a scholarship?[NEWLINE]agent: Each scholarship really has its own requirements and the scholarships website should give you an idea of who qualifies and how to apply.[NEWLINE]user: Are you aware of federal grants that can be used to help pay for college or vocational school? Are there any other circumstances under which I will be required to repay a grant from the FSA?[NEWLINE]agent: There are a number of examples, which I can go through with you now if you have the time[NEWLINE][BOUNDARY][NEWLINE]user: How do I become eligible for a grant through the FSA?[NEWLINE]agent: To begin with, most of the grants that are awarded go to students that have a financial need[NEWLINE]agent: Are you interested in applying for a grant through the FSA?[NEWLINE]user: Not at the moment, no[NEWLINE]agent: Do you wish to continue receiving student aid throughout your years of study?"}
{"id": "superseg_train_6761", "dialogue": "user: Would I be wise to apply for as many scholarships as I can because it is free money?[NEWLINE]agent: Yes, it is wise and start researching early and meet deadlines and you should have a successful scholarship search.[NEWLINE][BOUNDARY][NEWLINE]user: What types of scholarships are available?[NEWLINE]agent: Some are available to you because of where your parents work or because you come from a certain  background such as military families.[NEWLINE][BOUNDARY][NEWLINE]user: How would I receive my scholarship money?[NEWLINE]agent: It depends totally on the scholarship and the money might go directly to the college or it might be sent directly to you in a check.[NEWLINE]agent: Have you not been told by your scholarship provider about what to expect?[NEWLINE]user: No, I have been told.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does the US Department of Labor have a free scholarship search tool?[NEWLINE]agent: Yes, the U S Department of Labor has a free scholarship search tool available to you.[NEWLINE]user: Are you familiar about how much money can I borrow in federal student loans?"}
{"id": "superseg_train_6762", "dialogue": "user: Should I research early to get as many scholarships as I can?[NEWLINE]agent: Yes, start researching early and always meet the deadlines and you should be successful in looking for scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: Can I use financial aid office at the college I want to attend to find scholarships?[NEWLINE]agent: Most definitely you should contact the financial aid office for find scholarships avaialable.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you regarding the Federal Work-Study award. Is it possible for me to work as many hours as I want?[NEWLINE]agent: Unfortunately not. The amount you earn can't exceed your total Federal Work-Study award[NEWLINE]agent: Do you want to know about work hours assignments?[NEWLINE]user: No, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to obtain a Federal Work-Study job?[NEWLINE]agent: Make sure you apply for aid early, since funds are limited.[NEWLINE][BOUNDARY][NEWLINE]user: What kinds of jobs are there?"}
{"id": "superseg_train_6763", "dialogue": "user: Is it worth my while to apply for as many scholarships as possible, or will this go against me?[NEWLINE]agent: The best advice is for you to start early research into what scholarships are available[NEWLINE][BOUNDARY][NEWLINE]user: Does a scholarship affect my student aid and if it does, to what extent?[NEWLINE]agent: If you are awarded a scholarship, you need to inform your school of this. They will then subtract the amount of the scholarship from the financial aid that you have been offered. Any amount of funding that is left over can be covered by other financial aid, which you will still be eligible for[NEWLINE][BOUNDARY][NEWLINE]user: What if I learned that my school violated their own policies or federal regulations in administering the federal aid program?[NEWLINE]agent: You would have to contact your school first.[NEWLINE]user: I believe my school calculated my eligibility for federal student grants, loans, aid incorrectly, what should I do?[NEWLINE]agent: Do you think your school paid out your aid incorrectly or not at all or the wrong amount?[NEWLINE]user: No they did something else.[NEWLINE]agent: Does your school not have a financial aid administrator yet, doesn't have policies for administering federal student aid, or is not following the policies?[NEWLINE]user: No, they have an administrator and have policies.[NEWLINE]agent: Has your school made false statements about the educational programs, financial charges, or employability of graduates?[NEWLINE]user: No, that is not the case."}
{"id": "superseg_train_6764", "dialogue": "user: Should I apply for a scholarship? Do you have any advice about it?[NEWLINE]agent: Yes, it's a good idea to apply for as many scholarships as you can since is free money for college or career school. You should start researching as soon as possible and meet deadlines so you can have higher chances of scholarship success.[NEWLINE][BOUNDARY][NEWLINE]user: Would a scholarship affect my other student aid?[NEWLINE]agent: Yes, it would because all of your student aid added together can't be more than your cost of attendance at your college or career school.[NEWLINE]agent: Do you have any more questions about this?[NEWLINE]user: I think that's enough for now, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Now, can you tell me how to get my scholarship money?[NEWLINE]agent: It depends on the scholarship. The money may be sent directly to your college, where it will be applied to any tuition, fees, or other amounts you owe and then any leftover funds are given to you. Or it might be sent directly to you in a check.[NEWLINE]agent: Have the scholarship provider informed you what to expect when they awarded you the scholarship?[NEWLINE]user: The didn't, I'll make sure to ask them. Thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know more about student loans.  What is the procedure for obtaining student loans?[NEWLINE]agent: When a person takes out a student loan, they are borrowing money for college that will be need to be paid back later. Like other loans, student loans accrue interest over time.[NEWLINE][BOUNDARY][NEWLINE]user: What are the grants?"}
{"id": "superseg_train_6765", "dialogue": "user: Hi I need help on how to find and apply for scholarships, can you only have one scholarship or many?[NEWLINE]agent: You can get more than one scholarship. You should start researching early and make sure you meet deadlines that are part of applying for scholarships.[NEWLINE][BOUNDARY][NEWLINE]user: If I receive a scholarship how do I get my scholarship money?[NEWLINE]agent: How you get your money depends on the scholarship. Some scholarships are paid directly to your college where it will be applied to any tuition, fees, or other amounts you owe. If there is any money leftover it will be given to you. The scholarship may also be paid directly to you in the form of a check.[NEWLINE]agent: Has the scholarship provider not told you how the money will be paid?[NEWLINE]user: No they did not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how I go about finding and getting scholarships?[NEWLINE]agent: You can contact the financial aid office at the school you plan to attend, you can check information in a public library or search online. However you should be careful, make sure scholarship information and offers you receive are legitimate. Remember you don't have to pay to find scholarships or other financial aid. Check out our information on how to avoid scams.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, I would also like to know about federal work-study jobs, what kinds of jobs exist to help pay for college or career school?[NEWLINE]agent: The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.[NEWLINE][BOUNDARY][NEWLINE]user: Are those jobs on campus or off campus?[NEWLINE]agent: Both. They can be on and off campus.[NEWLINE]agent: Do you plan to work on campus?[NEWLINE]user: Yes, it just seems to be more practical.[NEWLINE]agent: If you work on campus, you'll usually work for your school.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a graduate or professional student?"}
{"id": "superseg_train_6766", "dialogue": "user: help me with scholarships[NEWLINE]agent: You should start researching early, and meet the deadlines[NEWLINE][BOUNDARY][NEWLINE]user: what are the deadlines?[NEWLINE]agent: That depends on the scholarship. Some deadlines are as early as a year before college starts, so you should be researching and applying for scholarships during the summer between your junior and senior years.[NEWLINE][BOUNDARY][NEWLINE]user: do scholarships mess with my financial aid?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can\u2019t be more than the cost of attendance at your school.[NEWLINE]agent: Do you have more questions about this matter?[NEWLINE]user: no I got it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: so start applying now to avoid deadlines is what I got from all of this, right?[NEWLINE]agent: Yes, you should be researching and applying for scholarships now to be prepared.[NEWLINE][BOUNDARY][NEWLINE]user: What is the maximum amount of money I can borrow from federal student loans?"}
{"id": "superseg_train_6767", "dialogue": "user: my high school is not an option on the fafsa list[NEWLINE]agent: Did you want to know why your high school isn't listed in the data files?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Were you unable to find your high school on the FAFSA search results?[NEWLINE]user: no didn't look there[NEWLINE][BOUNDARY][NEWLINE]agent: are you wondering why there are duplicates of some schools?[NEWLINE]user: no, why would you ask that[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: why are some numbers different year to year?[NEWLINE]agent: In past years, we used proxies to determine whether an applicant was a first-time filer; we now use true first-time filer status and we may get different numbers.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Another concern that I have. Do the schools have any idea how many applications are being submitted to them?[NEWLINE]agent: Yes, the number of submitted and completed applications is reported for the current application cycle 2020 - 2021 and the same time period last year for the previous application cycle 2019 - 2020.[NEWLINE][BOUNDARY][NEWLINE]user: I can't find my high school on the FAFSA form, how can I include it? Do you have all the schools in your database?"}
{"id": "superseg_train_6768", "dialogue": "user: I am finding numbers that are different this year, so is that because of updated data?[NEWLINE]agent: Did you want to know why the totals reported last year are different from the numbers reported now about last year?[NEWLINE]user: yes[NEWLINE]agent: There could be several causes for this, including the possibility that your institution is listed more than once in the data using alternate variations of the school's name or city.[NEWLINE]agent: Did you want more information?[NEWLINE]user: yes[NEWLINE]agent: The different numbers only cover a relatively small number of applicants[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know how many students completed the FAFSA in each high school and public school district? What time of year does this information become available?[NEWLINE]agent: Data releases occur every other Friday.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me the possible reasons on why does my school have such a low number of fafsa applicants?[NEWLINE]agent: One reason your rates may be lower than expected is because your school could be listed more than once and actual applicants could be spread among the name variations.[NEWLINE][BOUNDARY][NEWLINE]user: how should I search for my school?[NEWLINE]agent: You should consider alternate names that may be used[NEWLINE][BOUNDARY][NEWLINE]user: does anything affect the total data for applicants from a state?"}
{"id": "superseg_train_6769", "dialogue": "user: I was looking at your data and the numbers on the FAFSA completions seem too low for some schools[NEWLINE]agent: Did you want to know why the number of FAFSA submissions or completions is lower than you think it should be?[NEWLINE]user: yes sir or ma'am[NEWLINE]agent: Did you know that many high schools inadvertently overestimate their FAFSA completion rates?[NEWLINE]user: no, so I guess that could explain it[NEWLINE]agent: Did you want another reason it might be lower than you think it should be?[NEWLINE]user: yes I would[NEWLINE]agent: A high school could be listed in more than one place if students gave different names for the same school.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, could you also give me more information about FAFSA Completion by the high school and public school district? and how are high schools tracking this progress?[NEWLINE]agent: Usually, FSA regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: Is this information for all schools?"}
{"id": "superseg_train_6770", "dialogue": "user: What are some of the most common FAFSA completion data questions and answers?[NEWLINE]agent: You can check on our website some of the questions we've heard about the FAFSA completion by High School and Public School district data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me some examples?[NEWLINE][BOUNDARY][NEWLINE]user: with its respective answer, please.[NEWLINE]agent: one of the questions is: What is the difference between a submitted and a completed FAFSA form?. And the answer is that submitted applications reflect all FAFSA forms submitted by students at a particular high school, while completed forms are all the FAFSA forms that weren't rejected due to some missing key information after being revised by the Central Processing System.[NEWLINE]agent: Do you want to know what happens with the FAFSA forms that are submitted but not completed?[NEWLINE]user: No, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what years of FAFSA submission and completion data are available to check?[NEWLINE]agent: Currently, the Federal Student Aid releases data for the 2018-19 cycle and provides a side-by-side comparison of the previous 2017-18 cycle. There's also an archive that contains data files from the 2017-18 cycle comparing it to the past 2016-17 cycle.[NEWLINE][BOUNDARY][NEWLINE]user: I am in need of more information on FAFSA, what portions are completed by the school district?[NEWLINE]agent: We recently updated our Frequently Asked Questions and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what kind of data can be found in these FAFSA forms?"}
{"id": "superseg_train_6771", "dialogue": "user: What about the tecnical and analytical aspects?[NEWLINE]agent: The totals reported last year are different from the numbers reported now about last year, do you understand what is causing this?[NEWLINE]user: Yes, I understand.[NEWLINE]agent: Then you know there could be many different causes for this including the possibility that your school is listed more than once in the data.[NEWLINE][BOUNDARY][NEWLINE]user: There's something else about the FAFSA Completion, how do you handle files when it comes to age?[NEWLINE]agent: Files ending in 18 year olds use the previous age assumption that applicants be no older than 18. All other files use the current assumption that applicants be no older than 19.[NEWLINE]user: That's interesting. I've read that schools used to run surveys to figure out the rate of FAFSA completion, but they don't do that anymore. How is it done nowadays?[NEWLINE]agent: In this time and age Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.[NEWLINE]user: Ah, that makes sense. And at what point of the year is this data released?[NEWLINE]agent: Data releases occur every other Friday.[NEWLINE]user: That frequent? That's good to hear, this should make the data more accurate. How is the number of applications for each school reported then?"}
{"id": "superseg_train_6772", "dialogue": "user: I have a query, the school that I want to list on my FAFSA form is not an option as it does not appear as listed, is there anything I can do?[NEWLINE]agent: Has the school that you listed in your initial application not appeared on your FAFSA report?[NEWLINE]user: Yes, that is exactly what has happened[NEWLINE]agent: There are two reasons for this, which I can go through with you now if you would like[NEWLINE][BOUNDARY][NEWLINE]user: When I submit data on my FAFSA form, how often is this data updated?[NEWLINE]agent: This is done on a weekly basis[NEWLINE][BOUNDARY][NEWLINE]user: Are there actually more seniors each year?[NEWLINE]agent: Yes. A new methodology counts more older seniors year over year.[NEWLINE]user: Wow, I didn't know that! So you were saying that it is critical for me to find a way to cover my costs?[NEWLINE]agent: That's correct. Financial aid becomes ever more important.[NEWLINE]user: And do the schools have an idea how many applications are sent to them?"}
{"id": "superseg_train_6773", "dialogue": "user: Hello, I want to know more about low completion totals.[NEWLINE]agent: Ok. Are you wondering why your FAFSA submissions or completions are lower than you think they should be?[NEWLINE]user: No, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a high school counselor or college access professional and looking for resources to help increase FAFSA completion totals?[NEWLINE]user: No, that does not apply to me.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a counselor at a high school with lots of students aged 20 or older and are curious why your numbers are so low?[NEWLINE]user: No, that does not describe me.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should most high schools be contained in the database on the FAFSA form?[NEWLINE]agent: Yes, that is correct.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the FAFSA Completion by High School and Public School District? How do you keep track of my progress?[NEWLINE]agent: The fsa regularly updates estimates for the first 15 months of the application cycle.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about FAFSA. What is causing the totals reported last year to be different?"}
{"id": "superseg_train_6774", "dialogue": "user: why do I get lower numbers on the fafsa submissions?[NEWLINE]agent: Did you want to know why the number of FAFSA submissions is lower than you think it should be?[NEWLINE]user: no, I found the answer[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need resources to help you increase FAFSA participation?[NEWLINE]user: no we have plenty[NEWLINE][BOUNDARY][NEWLINE]agent: Are you a counselor at a high school with a lot of students age 20 or older and wondering why the FAFSA numbers are so low?[NEWLINE]user: yes I am[NEWLINE]agent: There is no question on the FAFSA form that asks if an applicant is a high school senior, we must use several criteria to identify those applicants that are likely high school seniors. Most of the students would likely not satisfy the age criteria requiring applicants to be less than 20 years of age so they might not be counted.[NEWLINE][BOUNDARY][NEWLINE]user: Anything else I want to ask about the FAFSA Completion process, what follows after my application?[NEWLINE]agent: The fsa regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: Is there any age limit?"}
{"id": "superseg_train_6775", "dialogue": "user: I have made FAFSA submissions already, but it shows that I have lower completion totals that I thought, why would this be?[NEWLINE]agent: Have you kept a close eye on the level of FAFSA submissions that you have made?[NEWLINE]user: Yes I have, and I believe that my submission levels should be higher[NEWLINE]agent: Do you think that your high school may have inadvertently overestimated their FAFSA completion rate?[NEWLINE]user: No, I don't think so but I haven't checked this out fully[NEWLINE]agent: Did you list the name of your high school in the correct way on your FAFSA form?[NEWLINE]user: I'll have to check, maybe I didn't list the name correctly[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a reason why a district will appear in white on a map regarding FAFSA completion data?[NEWLINE]agent: Are you sure that your district has supplied all the relevant and correct information?[NEWLINE]user: I'm not sure and I don't really know how to find this out[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Ok thank you, regarding the schools on the FAFSA, how can I get more information and data about these schools?"}
{"id": "superseg_train_6776", "dialogue": "user: I am looking at completion totals for FAFSA submissions, why would my number be low?[NEWLINE]agent: Is the number that is displayed lower than you thought it should be?[NEWLINE]user: Yes, it is quite lower than I expected it to be[NEWLINE]agent: Have you checked to see if your high school has overestimated their FAFSA completion rates?[NEWLINE]user: Yes, I have checked and it seems as if they have indeed made an overestimation[NEWLINE]agent: One of the reasons that your submission rate seems low is that your school could be listed more than once, this can happen when a student enters your school name in a different way on the FAFSA form. If your high school name is listed under different names, then it could be listed in more than one place[NEWLINE][BOUNDARY][NEWLINE]user: Can I get help increasing my FAFSA completion number at my high school?[NEWLINE]agent: Federal Student Aid recently launched the Financial Aid Toolkit to help student counsellors understand the basics of federal student aid, provide tips on hosting events along with sample PowerPoint presentations, provide suggested messages for social media and email outreach, and help find other training opportunities for students.[NEWLINE]user: And how can high schools track their progress?[NEWLINE]agent: Usually, FSA regularly updates estimates for the first 15 months of the application cycle.[NEWLINE]user: Is this information for all schools?"}
{"id": "superseg_train_6777", "dialogue": "user: What about technical and analytical aspects?[NEWLINE]agent: The totals reported last year would be different from numbers reported now about last year, do you know what is causing this?[NEWLINE]user: No, I do not understand what the cause it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what would happen if I added up all the submitted applications from a single city or state?[NEWLINE]user: No, I have no idea if that is allowed.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know what it means when some districts appear in white on the maps?[NEWLINE]user: Yes, I am aware why they appear in white.[NEWLINE]agent: Do you know what it means when they are listed as missing data?[NEWLINE]user: NO, I am not sure.[NEWLINE]user: No, i am not sure.[NEWLINE]agent: Do you know about the regulatory adjusted graduation rate is missing?[NEWLINE]user: Yes, I do understand this part.[NEWLINE]agent: Then they have insufficient data or missing data.[NEWLINE][BOUNDARY][NEWLINE]user: I have one more question regarding FAFSA Completion by High School and Public School District. Where can I put the answer of my high school related concerns. Is it okay to put it in the Data or on the FAFSA?"}
{"id": "superseg_train_6778", "dialogue": "user: is there a deadline for the fafsa application?[NEWLINE]agent: Yes, there are FAFSA deadlines. I can give them to you if you want.[NEWLINE][BOUNDARY][NEWLINE]user: what are the 2019-2020 federal deadlines?[NEWLINE]agent: Online Free Application for Federal Student Aid forms must be submitted by 11:59 p.m. Central time, June 30, 2020. Any corrections or updates must be submitted by 11:59 p.m. CT, September 12, 2020.[NEWLINE]user: what are the 20-21 federal deadlines?[NEWLINE]agent: Online FAFSA forms must be submitted by 11:59 p.m. Central time on June 30, 2021. Any corrections or updates must be submitted by 11:59 p.m. CT on Sept. 11, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: what is the deadline for state aid?[NEWLINE]agent: Each state has its own deadline.[NEWLINE][BOUNDARY][NEWLINE]user: does UTEP have their own deadline?[NEWLINE]agent: Each college may have its own deadline. You would have to check with UTEP. You may also want to ask your college about its definition of an application deadline.[NEWLINE]agent: Ask them if the deadline is the date your FAFSA form is processed or the date the college receives your processed FAFSA data?[NEWLINE]user: okay, I will[NEWLINE][BOUNDARY][NEWLINE]user: do you have the Texas state deadlines?"}
{"id": "superseg_train_6779", "dialogue": "user: Are there FAFSA deadlines I need to meet for federal student aid?[NEWLINE]agent: Yes there are FAFSA deadlines and I can give them to you.[NEWLINE][BOUNDARY][NEWLINE]user: What are the Federal deadlines?[NEWLINE]agent: Federal deadlines for the 2020-21 academic year must be submitted by 11:59 pm CT June 30, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd really like to learn about FAFSA4caster. What do I do if I use that to get the most reliable estimate?[NEWLINE]agent: Be sure to answer all the questions on FAFSA4caster, even if you have to estimate or guess.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about the information provided by FAFSA4caster, please?[NEWLINE]agent: Have you completed all the relevant questions in the FAFSA4caster?[NEWLINE]user: Yes, at least I think I did.[NEWLINE]agent: In that case the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Say, what other options do I have with FAFSA4caster?"}
{"id": "superseg_train_6780", "dialogue": "user: How you doing there? Good afternoon. You know,  I'm looking to complete the application for federal aid, but i wanted to know if there's some kind of deadline or if I just simply can submit it whenever i want.[NEWLINE]agent: Well, believe it or not, there are deadlines. And better to stick out on them because of the limited aid.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, wow. That's some pressure there. Well, for example, what can you tell me about deadlines for federal things?[NEWLINE]agent: Well, you have those for the 2020-21 Academic Year. In that regard, your FAFSA form must be submitted by 11:59 p.m Central time, June 30, 2021 and any corrections before 11:59 p.m Central, September 11, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: Ohh, wow, very specific. And for those State ones?[NEWLINE]agent: For those, you have to find out with each state, as each of them has its own deadline. Plus, you have to look depending on Academic Year.[NEWLINE][BOUNDARY][NEWLINE]user: About completing the Free Application for Federal Student Aid (FAFSA) form, what should I keep in mind when filling out this form?[NEWLINE]agent: Filling out the FAFSA form can be a straightforward and easy process. Select the Fill Out the FAFSA button on the home page, and just follow the directions on the screen. We do have some tips to help you along the way, though.[NEWLINE]user: What if I prefer a mobile app?[NEWLINE]agent: The 2020/21 and 2019/20 FAFSA forms are on the myStudentAid app, available on the App Store iOS or on Google Play Android.[NEWLINE]user: Should I fill out the FAFSA?"}
{"id": "superseg_train_6781", "dialogue": "user: are there deadlines for when I have to do the fafsa[NEWLINE]agent: Yes, there are deadlines so send the application in and don't miss out on financial aid opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: is there a deadline for state aid?[NEWLINE]agent: Each state has its own deadline[NEWLINE][BOUNDARY][NEWLINE]user: so what is the deadline for the non state?[NEWLINE]agent: Online FAFSA forms must be submitted by 11:59 p.m. Central time, June 30, 2021.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to temporarily hold my federal student loan payments due to the coronavirus and the loss of our jobs?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: what if I go with deferment, any advice on that?[NEWLINE]agent: If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.[NEWLINE]user: and this will allow me to miss a few payments if I do this?[NEWLINE]agent: Do you know if you are eligible for deferment or forbearance?"}
{"id": "superseg_train_6782", "dialogue": "user: Are there deadlines associated with FAFSA completions and can you give me more information regarding these deadlines[NEWLINE]agent: Yes, deadlines are in operation and they are all listed on this website. The information will help you to submit applications on time and not miss out on financial aid opportunities[NEWLINE][BOUNDARY][NEWLINE]user: Are there separate FAFSA deadlines for each state or are they all the same?[NEWLINE]agent: Each state has its own deadline, all the states are listed on the website and give the deadline information for each state there[NEWLINE]user: What questions will I be asked when I fill out the FAFSA form?[NEWLINE]agent: The FAFSA questions ask for your name, date of birth, address, and about your financial situation.[NEWLINE]agent: Would you like to know what other information it may ask?[NEWLINE]user: yes[NEWLINE]agent: It may also ask you whether you\u2019re a U.S. citizen or what tax form you used[NEWLINE][BOUNDARY][NEWLINE]user: what will I enter if I get a FSA id and do the fafsa online?[NEWLINE]agent: You will be given the option to enter your FSA ID or to enter your \u201cidentifiers\u201d like your name, date of birth, and SSN.[NEWLINE]user: I do the 'I am the student' part only?"}
{"id": "superseg_train_6783", "dialogue": "user: Hello, can you tell me which FAFSA Deadlines?[NEWLINE]agent: At this time there is a deadline to apply for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Please can you tell me about the state deadlines?[NEWLINE]agent: It is important to note that each state has its own deadline.[NEWLINE]user: Regarding the FreeApplication for Federal Student Aid (FAFSA) form. When I fill it out, what will I be asked?[NEWLINE]agent: The FAFSA questions ask for your name, date of birth, address, and about your financial situation.[NEWLINE]agent: Would you like to know what other information it may ask?[NEWLINE]user: yes[NEWLINE]agent: It may also ask you whether you\u2019re a U.S. citizen or what tax form you used[NEWLINE][BOUNDARY][NEWLINE]user: what will I enter if I get a FSA id and do the fafsa online?[NEWLINE]agent: You will be given the option to enter your FSA ID or to enter your \u201cidentifiers\u201d like your name, date of birth, and SSN.[NEWLINE]user: I do the 'I am the student' part only?"}
{"id": "superseg_train_6784", "dialogue": "user: Does the FAFSA have Deadlines?[NEWLINE]agent: Yes, there are FAFSA deadlines, and we have them right here. Don't miss out on financial aid opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: How are state deadlines?[NEWLINE]agent: Each state has its own term you need to see the list[NEWLINE]user: what year would the list be[NEWLINE]agent: 2020/21 State academic year deadlines[NEWLINE]user: Is it the only date you have?[NEWLINE]agent: There is also the 2019/20 academic year deadlines[NEWLINE][BOUNDARY][NEWLINE]user: How is the university terms?[NEWLINE]agent: Each university can have its own deadline. Check with the university you are interested in attending. You can also ask your university about defining an application deadline.[NEWLINE]agent: When is your FAFSA form processed?"}
{"id": "superseg_train_6785", "dialogue": "user: Hi, I would like to know if the FAFSA has deadlines for financial aid applications?[NEWLINE]agent: Yes there are deadlines for applications for financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please advise what the deadlines for the academic year are?[NEWLINE]agent: The deadlines for the 2019/20 Academic Year are as follows: Online Free Application for Federal Student Aid FAFSA forms must be submitted by 11:59 p.m. Central time (CT), June 30, 2020 and any corrections or updates must be submitted by 11:59 p.m.  CT, September 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: by the way, is the process complicated? And to finish with the FAFSA, can I do it through the website?[NEWLINE]agent: It is an easy and straightforward process to fill out the FAFSA and you just need to select the Fill Out the FAFSA button on the home page and just follow the directions on the page.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a dependent student?[NEWLINE]agent: You would need your parents' social security number.[NEWLINE][BOUNDARY][NEWLINE]user: What do financial information do I need to fill out the 20219-20 FAFSA form?[NEWLINE]agent: You would need you 2017 tax information.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to report my parents' info?[NEWLINE]agent: Are you a dependent student?"}
{"id": "superseg_train_6786", "dialogue": "user: fwdsaffwersda[NEWLINE]agent: sadfzxcvzcxWDFSD[NEWLINE]user: Not really, what do you recommend me?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Great, thanks. And what can I do as a undergraduate student?[NEWLINE]agent: For undergraduate, is necessary to take either the sat or the act test.[NEWLINE][BOUNDARY][NEWLINE]user: Yes really? That would be very effective, actually. But let's say I want to do more, could I do even more if I take a job, part time, or something like that I'm really interested in getting[NEWLINE]agent: Of course you can do more in that way. A part-time job could help you in a great way to lower your college's costs, but you have to make sure that it doesn't get in the way of your studies and school schedules. You have to choose well.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, what do I need to take into account in order to choose the right professional school or university for me very well? Also, what help do you offer me?[NEWLINE]agent: Many students worry that tuition and the other costs to continuing their education, to don't make them stop, most students receive some kind of financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: About the requirements to qualify for federal student aid, could you please tell me what earning capacity is?[NEWLINE]agent: This benefit is primarily if you were enrolled in a university or vocational school.[NEWLINE][BOUNDARY][NEWLINE]user: That's helpful to hear. Do you happen to be familiar with enrollment contracts? And what if they give me something, like a job?[NEWLINE]agent: If that's the case ask for a wrote prove of that promise.[NEWLINE][BOUNDARY][NEWLINE]user: And what can you tell me about the accreditations?"}
{"id": "superseg_train_6787", "dialogue": "user: Can you give me any advice on how to choose a school?[NEWLINE]agent: Are you currently researching colleges and career schools?[NEWLINE]user: Not at the moment.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What is the refund policy if I stop attending classes before completing my course work?[NEWLINE]agent: If you begin attending classes but leave before completing your course work, you might be able to get some of your money back.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Another way to get my money back? Can you expand that information further?[NEWLINE]agent: It consists of being enrolled at least half time to be eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to do research on a school without visiting it?[NEWLINE]agent: Yes, sure. Lots of schools offer virtual tours on their websites. You can see their campus and know more about the school without visiting in person.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's it. Payments are also something I'd like to hear about. Do I only have a six-month grace period?[NEWLINE]agent: Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.[NEWLINE][BOUNDARY][NEWLINE]user: And for the undergraduate programs, is there any test I need to take during the admission process?[NEWLINE]agent: You most probably will be required to take either the SAT or the ACT test.[NEWLINE][BOUNDARY][NEWLINE]user: Ok. And how could I research the school's reputation?"}
{"id": "superseg_train_6788", "dialogue": "user: Are there things that I should consider when comparing schools that I may attend?[NEWLINE]agent: Have you done some research on colleges and career schools?[NEWLINE]user: Not yet, it is on my to-do list[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a situation whereby I will have to give a refund of the financial aid that I receive?[NEWLINE]agent: If you withdraw from school, some of the monies may have to be returned to the source of the funds, either by you or the school[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about financial aid. What if I suddenly stopped paying my loans?[NEWLINE]agent: In that case your credit could be damaged and your loan balances could balloon.[NEWLINE]user: Another concern about the diploma mill: Should I pay attention to the Enrollment Contracts that schools publish?[NEWLINE]agent: You should read these carefully before you sign them. The contract explains to you what you will get from the school for your money, so it is an important document[NEWLINE][BOUNDARY][NEWLINE]user: is there anything else on federal student aid video types, is there an accessible version of wmv?[NEWLINE]agent: Yes, you can access a wmv version.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to see if there are any statistics that would be useful for my research; where would I go to find this information?[NEWLINE]agent: There are statistics available, and these are designed to help you in your choice of school[NEWLINE][BOUNDARY][NEWLINE]user: Will I have to refund any financial aid if I leave before the course work is completed?"}
{"id": "superseg_train_6789", "dialogue": "user: What am I looking for when trying to compare chools?[NEWLINE]agent: Have you started research on schools and colleges at this point?[NEWLINE]user: No, not yet, I am very new to this[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there a defined set of admission requirements that cover off all schools?[NEWLINE]agent: Each school has their own set of admission requirements. You can visit the relevant school's website to find out what exactly these are[NEWLINE][BOUNDARY][NEWLINE]user: That's good to know.  It's a good thing I have other options. Is there any way I can get more infos about this work-study jobs?[NEWLINE]agent: You just have to go online and look for the corresponding links that will take you to the proper information.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding refund policies, can I get a refund if I have not finished the course work yet?[NEWLINE]agent: It is possible that you might be able to get some of your money back, this will depend on the circumstances and on the school[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. Reduce The Risk of Identity Theft When Applying for Aid is something else I'd like to learn more. Do you have any other suggestions for protecting my identity?[NEWLINE]agent: Yes. Keep your purse or wallet safe at all times; store it and other items containing personal information in a secure place at home, especially if you have roommates.[NEWLINE][BOUNDARY][NEWLINE]user: If I have my things well protected, although I highly doubt that something of that kind will happen to me. Is there a list that I can refer to that highlights any complaint that has been made against a school?[NEWLINE]agent: You could check with your local Better Business Bureau. You could also check with your state higher education agency or the consumer protection division of your state attorney general's office. You could also check with the agency that accredits the school, to see if the school meets the required standards[NEWLINE][BOUNDARY][NEWLINE]user: Is there such a thing as useful statistics for a school?"}
{"id": "superseg_train_6790", "dialogue": "user: Are there things that I should consider when comparing schools and deciding which school I wish to attend?[NEWLINE]agent: Have you done much research into the colleges and career schools that may be on your list?[NEWLINE]user: No, not yet, I have only started this process[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anywhere I can go to find out of there have been any previous complaints made about a school?[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: Good to know, and related to reducing college costs, what can happen if I live off campus?[NEWLINE]agent: You could save money by sharing a house or apartment with multiple housemates to cut down the cost of rent, and carpool to save on gas and parking.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way for me to research schools by actually attending them in person?[NEWLINE]agent: Most schools organize college fairs, which gives you the opportunity to talk to representatives from lots of different colleges. One example of a college fair is organized by the National Association for College Administration for College Admission Counseling[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now,  Is there any way for me to research schools by actually attending them in person?  My dad just asked if you perhaps have some information for him about all this.[NEWLINE]agent: Yes, we also have resources for parents of students.[NEWLINE][BOUNDARY][NEWLINE]user: When researching colleges, I want to see if there have been any past complaints filed against them. Is it simple to obtain this data?[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: Is there any homework that I should do to help me choose a school?"}
{"id": "superseg_train_6791", "dialogue": "user: I need guidance on what school to attend[NEWLINE]agent: I can help you learn about steps you can take to research possible colleges or career schools[NEWLINE]agent: Are you looking for the education and training to help you get a better-paying job?[NEWLINE]user: I would love that[NEWLINE]agent: Going to college is a big investment in money and time, so be sure to take your time and research your options.[NEWLINE]user: I'd like to ask if you have any information or resources for the parents that we can use as a guide in choosing a school and learn to budget in college?[NEWLINE]agent: Yes we can give you more resources for the parents[NEWLINE][BOUNDARY][NEWLINE]user: Is it okay if I ask another question? in terms of capital What can I do while I'm still in high school to learn more about my options?[NEWLINE]agent: You can ask your school counselor about the schools you are interested in.[NEWLINE][BOUNDARY][NEWLINE]user: In terms of financial assistance? What exactly is financial aid?[NEWLINE]agent: Financial Aid is money that helps you pay for college and they include grants, work-study, loans, and scholarships to help make attending college affordable.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about College. What are the things that I should consider and prepare before I enter College?[NEWLINE]agent: You can use our checklists to help you prepare[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to know about financial aid?[NEWLINE]agent: You should know that financial assistance programs and requirements can vary from school to school, and not all colleges participate in the federal student aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: should I also talk to the schools I have an interest in and maybe others that are not on my short list?"}
{"id": "superseg_train_6792", "dialogue": "user: I'm ready to pick a school so can you tell me what I should consider when deciding[NEWLINE]agent: Are you researching schools?[NEWLINE]user: yes I am[NEWLINE]agent: You can consider such things as cost, location and accreditation when you are trying to decide where to go.[NEWLINE][BOUNDARY][NEWLINE]user: what is accreditation about?[NEWLINE]agent: An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.[NEWLINE][BOUNDARY][NEWLINE]user: How could you reduce the cost of college? If I am in an insurance plan, do I apply for medical benefits?[NEWLINE]agent: In this case, the insurance company can not charge you for recommended or preventative services such as flu shots or other immunizations[NEWLINE]user: Is there any financial benefit to attending a college or career school that is close to my home?[NEWLINE]agent: In this instance, you should consider living at home to reduce accommodation costs[NEWLINE]user: Is there anything that can be done in relation to health benefits if I have been uninsured because of a pre-existing condition?"}
{"id": "superseg_train_6793", "dialogue": "user: I need help choosing the right school for me.[NEWLINE]agent: I can help you with that. Have you researched any colleges or career schools yet?[NEWLINE]user: Yes. I've found a few schools that I'm interested in.[NEWLINE]agent: Great. It sounds like you already have a list of schools, so your next step will be to compare them. Some factors you should be thinking about are tuition costs, the location of the school, and accreditation.[NEWLINE][BOUNDARY][NEWLINE]user: Are statistics useful in comparing schools?[NEWLINE]agent: Yes. Statistics can help you evaluate schools.[NEWLINE][BOUNDARY][NEWLINE]user: What can a college fair offer me?[NEWLINE]agent: College fairs are a fantastic way to learn more about colleges. They allow you to interact with representatives from several colleges and career schools.[NEWLINE][BOUNDARY][NEWLINE]user: If I was previously uninsured due to a medical condition, could you tell me what Insurance Plan I would be eligible for?[NEWLINE]agent: Then you may be eligible to join the Pre-Existing Condition Insurance Plan.[NEWLINE]user: I'll have to look into that. What about combined degrees? I read about that too."}
{"id": "superseg_train_6794", "dialogue": "user: I need your help with comparing schools and finding the right one for me.[NEWLINE]agent: Of course. Are you currently researching colleges and career schools?[NEWLINE]user: No, I didn't start yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you perhaps tell me how accreditation works?[NEWLINE]agent: An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another FSA ID Password question: What do I do if I forget my security questions and need to update my password?[NEWLINE]agent: You will need to go through the FSA ID Account Recovery process. You\u2019ll send in copies of identification, and the email address on your account will reset to one you can access.[NEWLINE][BOUNDARY][NEWLINE]user: In addition, I need to learn about previous complaints and reputation. It's intriguing. How will I find out if the school has been the subject of any complaints?[NEWLINE]agent: Simply contact your local Better Business Bureau, state higher education agency, or the consumer protection division of your state attorney general's office. Check with the agency that licenses or accredits the school to see whether it meets required standards.[NEWLINE][BOUNDARY][NEWLINE]user: That's excellent to know! Another eligibility criteria related issue. Okay, that's it. One of the most obvious requirements is that you must be an American citizen to apply, right?[NEWLINE]agent: That's correct. However, is not limited no U.S nationals only. Even noncitizen can apply, if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know anything about School Costs and Net Price? Can you tell me how much a college costs?[NEWLINE]agent: Yes, you can look up the cost and assess the value of colleges using the College Scorecard.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any method to get a feel for a school you can recommend?"}
{"id": "superseg_train_6795", "dialogue": "user: I am trying to fill out my FAFSA form and I was wondering if my parents need to fill out any of it but I am not sure. Can you help me?[NEWLINE]agent: I can definitely assist you with this. Your parents do have a section that they need to fill out on the form.[NEWLINE]user: Ok, thanks. What will they need to fill out on it?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to know if I have to have both parents fill it out. My parents are divorced and I live with my dad and won't see my mom in person until the summer.[NEWLINE]agent: They can be listed as divorced on the form. You should have your father fill out information on the form since you live with him the majority of the time.[NEWLINE][BOUNDARY][NEWLINE]user: What information do I need to gain access to the FAFSA Form application?[NEWLINE]agent: Be sure you have your FSA ID when you sign in, along with your username and your password, so your application be processed as quick as possible.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, that could be a problem. I don't think my dad wants to put any of his information on the form. I tried to tell him it was for college but he worries about having his private information in the hands of a stranger and he won't fill out my form. What do I do?[NEWLINE]agent: You can go to the myStudentAid app and there will be an option under a list of special circumstances to check if your parents refuses to provide the information needed.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me on what are the things I need to update in the FAFSA form if ever there are informations that I need to change?[NEWLINE]agent: You must update anything that changes your dependency status, for example, you are now pregnant or under legal guardianship, except for a change in your marital status[NEWLINE][BOUNDARY][NEWLINE]user: My friend is also filling out a form and wonders what they should do if their parents were never married? if that makes a difference."}
{"id": "superseg_train_6796", "dialogue": "user: Does my stepparent count as my parent in relation to my FAFSA form?[NEWLINE]agent: Was your stepparent married to your parent but now widowed?[NEWLINE]user: No, this is not pertinent in my case[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do if my parents will not supply their information on my FAFSA form?[NEWLINE]agent: I will give you the process for filling out the FAFSA form online or on myStudentAid app[NEWLINE][BOUNDARY][NEWLINE]user: I need to know what are possible questions in FAFSA form? Can you brief me on what should I expect when filling out the FAFSA form?[NEWLINE]agent: Filling out the FAFSA form can be a straightforward and easy process. Select the Fill Out the FAFSA button on the home page, and just follow the directions on the screen. We do have some tips to help you along the way, though.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding FAFSA. What if my FAFSA form lacks parental information?[NEWLINE]agent: Your form will be submitted but will not be fully processed. You will not receive an EFC and you must contact the financial aid office immediately upon starting at the school or college that you plan to attend[NEWLINE][BOUNDARY][NEWLINE]user: As an undergraduate student, am I eligible to apply for a Direct Subsidized Loan or a Direct Unsubsidized Loan?[NEWLINE]agent: Yes as an undergraduate you can apply for either a Direct Subsidized Loan or a Direct Unsubsidized Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I submit my FAFSA form without providing parental information if I agree to the terms of not disclosing this information?[NEWLINE]agent: Yes, you can submit your FAFSA form[NEWLINE]user: What do I do on the myStudentAid app when it looks for parental information?"}
{"id": "superseg_train_6797", "dialogue": "user: What information needs to be reported on the FAFSA form about dependent students?[NEWLINE]agent: I can help you with that question. Dependent students must report their parents as well as their own information. They must find out who counts as their parent when they file the form.[NEWLINE]user: What do I need to do if I am a dependent student?[NEWLINE]agent: You will need to provide information about your legal parent on the application.[NEWLINE]user: I'd like to ask you another question for the purpose of obtaining federal student assistance. What are the foundations of financial student assistance programs?[NEWLINE]agent: The FSA is based on the idea that it is mainly your and your family's responsibility to pay for your education.[NEWLINE][BOUNDARY][NEWLINE]user: What if I left home because of an abusive relationship with my parents?[NEWLINE]agent: You would still have to contact your school financial aid office and explain this to them immediately after you have filled out FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have the any way for me to see what questions determine my dependency status?[NEWLINE]agent: Yes, the questions are in a graphic format and then for 2020-2021 specifically in a table of dependency status.[NEWLINE][BOUNDARY][NEWLINE]user: What is the parent information used for?"}
{"id": "superseg_train_6798", "dialogue": "user: Do you know what information is needed for the parents' section of the FAFSA form?[NEWLINE]agent: Do you mean questions that ask for each parent?[NEWLINE]user: yes[NEWLINE]agent: Just the basic information about your parent's identity, like their name, date of birth, and social security number; their living situation, marital status, state of residence, household size, and financial circumstances.[NEWLINE][BOUNDARY][NEWLINE]user: How should I respond if they are separated?[NEWLINE]agent:  That would depend on if your parents live together or not. If your parents are married but are considered legally separated by a state, or if they legally married but have chosen to live separate lives then they are considered separate, as if they weren't married.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents don't want to provide the required information for the FAFSA form, can I submit it without that info?[NEWLINE]agent: You could, but take into consideration that you would not receive an EFC and some state-school-based aid programs look at the EFC to determine your eligibility for their funds, if you don't have an EFC then you won't be eligible for those aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I get details on how to get started?[NEWLINE]agent: Section [12] should cover that.[NEWLINE]user: Is there a section specifically for parents?"}
{"id": "superseg_train_6799", "dialogue": "user: Would there be any problem if I can't provide the parent information on the FAFSA form?[NEWLINE]agent: Are there any special circumstances that impede you from getting that information?[NEWLINE]user: Not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Just curious on what to do or what to recommend others to do in case I'm confused with some of the questions and circumstances. Like, what to do if the parent doesn't live in the U.S?[NEWLINE]agent: Ok, well, in case your parents live abroad you can select \"Foreign Country\" from the dropdown box for the question that asks about the parent's state of legal residence.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about Direct Subsidized Loans. hi[NEWLINE]agent: In that case. You just need to fill the fafsa form, and get in contact with financial aid office at the college, and they will tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: Going back to my question about what to do if I cannot get the information from the parents, what would you recommend in this regard?[NEWLINE]agent: When you fill the FAFSA form online or in the app, there is an option to indicate that you have special circumstances that make you unable to get your parent information. If you use this option you'll be able to submit the FAFSA form without the parent information.[NEWLINE][BOUNDARY][NEWLINE]user: I see. It also tries as much as possible to obtain these data. Are loan interest rates fixed for the life of the loan?[NEWLINE]agent: Some are. You can find out how interest is calculated on the website.[NEWLINE][BOUNDARY][NEWLINE]user: So is the option of not putting the parents' data available online and also through the application?[NEWLINE]agent: Yes, that's correct. Whether you fill your form online or through the app you'll get asked if you are able to provide information about your parents.[NEWLINE]user: Would that create any disadvantage? to submit the form without the parent information?"}
{"id": "superseg_train_6800", "dialogue": "user: I am completing the forms for Federal Student Aid and my unable to provide my parents information. Will this affect my application?[NEWLINE]agent: In certain circumstances if you are unable to provide parent information you may be able to submit your FAFSA without parent information despite being considered a dependent student. Are you considered a dependent student?[NEWLINE]user: Yes I am considered a dependent student.[NEWLINE]agent: Are your parents incarcerated?[NEWLINE]user: No they are not.[NEWLINE]agent: Have you left home as a result of an abusive family environment?[NEWLINE]user: No that is not the case.[NEWLINE]agent: Do you know where your parents are and are unable to contact them?[NEWLINE]user: No I know where my parents are.[NEWLINE]agent: Are you older than 21 but not yet 24, unaccompanied and either homeless or self-supporting and at risk of being homeless?[NEWLINE]user: No that does not apply to me.[NEWLINE]agent: Seeing as none of the reasons for not being able to provide parent information apply to you you should provide the said information on your application.[NEWLINE][BOUNDARY][NEWLINE]user: FAFSA stands for For Some for Federal Student Aid. What if I don't live with my parents?[NEWLINE]agent: You will still have to answer the questions about your parents if you are considered a dependent student.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. What if I want to use a mobile app to fill out the FAFSA form?"}
{"id": "superseg_train_6801", "dialogue": "user: My circumstances are different in that I cannot provide parental information on my FAFSA form, is there anything I can do?[NEWLINE]agent: Are you classed as a dependent student?[NEWLINE]user: Yes, I am a dependent[NEWLINE]agent: Are your parents not able to provide information on your FAFSA form due to being incarcerated?[NEWLINE]user: No, thankfully![NEWLINE]agent: Have you moved out of home due to an abusive family environment?[NEWLINE]user: No, I don't fall into this category either[NEWLINE]agent: Are you in a situation where you can't provide parental information because you do not know where your parents are, that you can't contact them and you have not been adopted?[NEWLINE]user: No, this is not my situation either[NEWLINE]agent: Do you fall into the category of being older than 21 but younger than 24 and are either homeless or are self-supporting and at risk of being homeless?[NEWLINE]user: No, again, I do not fit into this category[NEWLINE]agent: I must then inform you that you will not be able to submit your FFSA form without the required parental information[NEWLINE][BOUNDARY][NEWLINE]user: too bad I can't send it. I have only 1 question left, how do I use the EFC /?[NEWLINE]agent: The EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you were to attend their school. The information you report on your FAFSA form is used to calculate your EFC.[NEWLINE][BOUNDARY][NEWLINE]user: I see what you mean. I'd like to ask you another question regarding the loan.  Is it possible for me to cancel a loan if I decide I no longer need it?"}
{"id": "superseg_train_6802", "dialogue": "user: I have problems in my family and I want to know if I need to provide parent information[NEWLINE]agent: Do you know the situations under which you don't need to submit your FAFSA form without parent information?[NEWLINE]user: Yes but I need to confirm that[NEWLINE]agent: Are your parents incarcerated?[NEWLINE]user: Not at all[NEWLINE]agent: Have you left home due to an abusive family environment?[NEWLINE]user: No, neither.[NEWLINE]agent: You don't know where your parents are and you can't contact them and you haven't been adopted?[NEWLINE]user: No, that's not correct.[NEWLINE]agent: Are you over 21 but not yet 24, unaccompanied and homeless, or self-sufficient and at risk of being homeless?[NEWLINE]user: Yes, that's my problem.[NEWLINE]agent: Null[NEWLINE][BOUNDARY][NEWLINE]user: I see. I'd like to ask you another question. What if I don't live at home with my parents? What if I live away from my parents?[NEWLINE]agent: You will still have to answer the questions about your parents if you are considered a dependent student.[NEWLINE][BOUNDARY][NEWLINE]user: I'm wondering on what information about my parents do I need. Is it difficult to complete the FAFSA form?"}
{"id": "superseg_train_6803", "dialogue": "user: Hi there. I'm looking some help related to the information I need to provide on my student aid loan apply form, about me and my parents.[NEWLINE]agent: Sure, no problem. You need to have present who counts as your parents when you file your fafsa form.[NEWLINE]agent: Are you dependent of your parents?[NEWLINE]user: Not, pretty much, that's why I have some doubts about it.[NEWLINE]agent: Ok, no problem.  There is a stepparent currently married to your legal parent?[NEWLINE]user: Yes, that's right, Is that important?[NEWLINE]agent: Yes, in that cases, you need to provide the information of him or her too.[NEWLINE][BOUNDARY][NEWLINE]user: I'll just make a note to inquire about FAFSA stuff. What if you made a mistake on your FAFSA application?[NEWLINE]agent: you will need to make a correction. Find out how to make changes to your FAFSA information[NEWLINE][BOUNDARY][NEWLINE]user: Ok thank you, and regarding the free fpplication for Federal Student Aid (FAFSA) form, is there any mobile application in which I can find or fill out the form?[NEWLINE]agent: The 2020/21 and 2019/20 FAFSA forms are on the myStudentAid app, available on the App Store iOS or on Google Play Android.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, that's fine. Now, let's talk about FAFSA. What if I'm unable to provide any of this information?[NEWLINE]agent: Depending of the circumstances, you may be able to submit your fafsa form without some of your parent information despite being considered a dependent student. Did you know that?[NEWLINE]user: I have kinda heard about that, but I wasn't very sure.[NEWLINE]agent: Is any of your parents incarcerated?[NEWLINE]user: Yes, that's right.[NEWLINE]agent: In that case you can provide your fafsa form with some the information related to your parents.[NEWLINE][BOUNDARY][NEWLINE]user: Do I have to say which of them is on jail?"}
{"id": "superseg_train_6804", "dialogue": "user: Hey there. I would like to know information about the information I need to give in a student aid form.[NEWLINE]agent: Sure, no problem. You need to know about who counts as yours parents for your fafsa form.[NEWLINE]agent: Are you a dependent student?[NEWLINE]user: Yes, I think that I count as a dependent student.[NEWLINE]agent: OK, no problem. A legal parent is your biological or adoptive parent, or your legal parent as determined by the state.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents aren't going to help me pay for college and refuse to provide information for my FAFSA form?[NEWLINE]agent: You can t be considered independent of your parents just because they refuse to help you with this process. If you do not provide their information on the FAFSA form, the application will be considered rejected, and you might not be able to receive any federal student aid. The most you would be able to get depending on what the financial aid office at your college decides would be a loan called an unsubsidized loan. The FAFSA instructions will tell you what to do if you are in this situation. Learn more about how to fill out the FAFSA form when your parents aren t supporting you and won t provide their information. What happens if I do not have the requested information?[NEWLINE][BOUNDARY][NEWLINE]user: I got it. Another question about FAFSA. Will I have to provide all the information about my parents on my form?[NEWLINE]agent: Yes, the most information will help you to create a profile of you.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about some non-need aid?[NEWLINE]agent: Sure, It's a kind of aid that doesn't go over your overall needs, so the amount can be calculated based on your school instead.[NEWLINE]user: by the way you know what happens when the parents are not married, what if I have a stepfather?[NEWLINE]agent: There is no problem. Is your stepparent married with your legal parent?[NEWLINE]user: No they are not still married.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do if my parents are separated?"}
{"id": "superseg_train_6805", "dialogue": "user: I need help with the fafsa parent part[NEWLINE]agent: I can help you with who has to provide parent information on the FAFSA form, and learn what to do if you aren\u2019t in contact with your parents[NEWLINE][BOUNDARY][NEWLINE]user: what if I live away from my parents?[NEWLINE]agent: You will still have to answer the questions about your parents if you are considered a dependent student.[NEWLINE][BOUNDARY][NEWLINE]user: Another question about Federal Student Aid application, what if I have a step mom?[NEWLINE]agent: Is your step mom married to the legal parent whose information you are reporting?[NEWLINE]user: No, they are not married.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my parents are unwilling to provide their information on the FAFSA form?[NEWLINE]agent: We can provide you with an explanation of what we consider special circumstances.[NEWLINE]user: What if I agree to my parents not supporting me?"}
{"id": "superseg_train_6806", "dialogue": "user: I want to be considered on my own because my mom isn't going to help me with college and my forms[NEWLINE]agent: You can not be considered independent of your mother just because she refuses to help you with this process[NEWLINE]agent: Are you having difficulty getting her information for the FAFSA forms?[NEWLINE]user: yes, I can't get it[NEWLINE]agent: If you can't get her information the application will be considered rejected and you might not be able to receive any federal student aid. The most you would be able to get would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question for you based on Direct Subsidized Loans. Who pays the interest on this type of loan?[NEWLINE]agent: Actually the U.S Department of Education pays the interest on a Direct Subsidized Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Ok and about applying for federal student aid, what can I do if I don't have any contact with my parents due to family problems?[NEWLINE]agent: So you have no way of contacting your mom and getting her to help you?[NEWLINE]user: yes, that is the situation I am in[NEWLINE]agent: Fill out the FAFSA form and then immediately get in touch with the financial aid office at the school you plan to attend. The financial aid office will tell you what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: I'll try to inquire about Non-Need-Based Aid. Is there an example you could give me?"}
{"id": "superseg_train_6807", "dialogue": "user: Hi there. I'm looking information about the information I need to report on my fafsa form, about my parents.[NEWLINE]agent: Sure, no problem. Are your legal parent married?[NEWLINE]user: Yes, they are. And they live together.[NEWLINE]agent: Good, then you should report the information about them.[NEWLINE]user: I also need additional information about the (FAFSA) type. What happens if I have a stepmother?[NEWLINE]agent: Is your step mom married to the legal parent whose information you are reporting?[NEWLINE]user: No, they are not married.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my parents are unwilling to provide their information on the FAFSA form?[NEWLINE]agent: We can provide you with an explanation of what we consider special circumstances.[NEWLINE]user: What if I agree to my parents not supporting me?"}
{"id": "superseg_train_6808", "dialogue": "user: Hi there. I'm looking about information related to what can I do if my parents don't want to pay for my college.[NEWLINE]agent: You need to know that you can't consider yourself independent of your parents just because they don't to help you with this process.[NEWLINE]agent: Do you know what would happen if you don't provide their information, right?[NEWLINE]user: I have an idea about it.[NEWLINE]agent: You need to know that your application may be considered rejected.[NEWLINE][BOUNDARY][NEWLINE]user: My parents are against providing there information on my FAFSA form. What do I need to do in myStudentAid if it's requiring parental information?[NEWLINE]agent: This will be described as a special circumstance and given an explanation about it[NEWLINE][BOUNDARY][NEWLINE]user: maybe an unrelated question now. How do I fill out the FAFSA form? But I have no contact with my parents because I have left my house due to an abusive situation.[NEWLINE]agent: In that case, you need to fill your fafsa form anyway and get in contact immediately with the financial aid office at the college or career school you plan to attend and then know what to do next.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Selected Service is another concern I have. Is it necessary for me to register for Selective Service?[NEWLINE]agent: Yes, most male students need to be registered with Selective Service to receive any kind of federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what should I do with my FAFSA form if I don't have any communication with my parents for a long time?[NEWLINE]agent: You need to fill your fafsa form and keep with the process.[NEWLINE][BOUNDARY][NEWLINE]user: But this is really mandatory? I mean the parents information.[NEWLINE]agent: Yes, the parents information is used in determinating eligibility for programs such as health professions.[NEWLINE][BOUNDARY][NEWLINE]user: So, one way or another I have to answer the questions about them?"}
{"id": "superseg_train_6809", "dialogue": "user: What happens if I have no contact with my parents for FSA?[NEWLINE]agent: Do you have absolutely no contact with your parents and not know where they live?[NEWLINE]user: Yes, I do not know where they live and have no contact.[NEWLINE]agent: You can fill out the FAFSA form and then quickly get in touch with the financial aid office at the school you will be attending and they will help you.[NEWLINE][BOUNDARY][NEWLINE]user: What is the financial student aid programs based on?[NEWLINE]agent: The FSA is based on the idea that it is mainly your and your family's responsibility to pay for your education.[NEWLINE][BOUNDARY][NEWLINE]user: What if I left home because of an abusive relationship with my parents?[NEWLINE]agent: You would still have to contact your school financial aid office and explain this to them immediately after you have filled out FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: And where do I find information on how to start the process?[NEWLINE]agent: Section [12] should cover that.[NEWLINE]user: Is there a section specifically for parents?"}
{"id": "superseg_train_6810", "dialogue": "user: I'm getting ready to fill out my FAFSA form and I have some questions about parent information.[NEWLINE]agent: I can assist you with that. Are your parents married to each other, or living together?[NEWLINE]user: No. They are divorced.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't provide information about my parents in my FAFSA form?[NEWLINE]agent: In that case, your application will be rejected and you might not be eligible to receive any financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Could you please clarify on what is non-need-based aid? And how does my school determine the amount I will receive?[NEWLINE]agent: Non - need - based aid is financial aid that is not based on your EFC. Your school determines how much non-need-based aid you can get by using the following formula:Cost of Attendance COA Financial Aid Awarded So Far * = Eligibility for Non-need-based Aid.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to fill out this information, even though I no longer live with my parents?[NEWLINE]agent: If you are considered a dependent student, then yes, you still need to provide the information.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another loan-related question. Does this mean I can apply for a Direct Subsidized Loan as an undergraduate student?[NEWLINE]agent: Yes as an undergraduate you can apply for either a Direct Subsidized Loan or a Direct Unsubsidized Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Currently serving in the US Army. Do I mark yes or no, for veteran status? agent: In your case, you must mark no.[NEWLINE]agent: In your case, you should mark no.[NEWLINE]user: I'm not considered homeless, but I am self-supporting. Do I mark the homeless question as yes or no?"}
{"id": "superseg_train_6811", "dialogue": "user: Yes, can you tell me the difference between a dependent student and an independent student?[NEWLINE]agent: Of course. To decide that, read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: My form looks different than the one my friend had last year.Where can I find up to date questions regarding my status?[NEWLINE]agent: On our website you'll find the questions that determine your dependency status, first in a graphic format and then for 2020/21 specifically in a table of dependency status questions.[NEWLINE][BOUNDARY][NEWLINE]user: How should I fill out the dependency status questions on my form then?[NEWLINE]agent: You are not a veteran if you 1 have never engaged in active duty including basic training in the U.S. armed forces, 2 are currently a Reserve Officers Training Corps ROTC student or a cadet or midshipman at a service academy, 3 are a National Guard or Reserves enlistee activated only for state or training purposes, or 4 were engaged in active duty in the U.S. armed forces but released under dishonorable conditions and should answer with \"no\".[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm a dependent student?[NEWLINE]agent: Then you will report your and your parents information.[NEWLINE][BOUNDARY][NEWLINE]user: What kind of information of mine and my parents would be needed to fill out the dependency status questions on my FASFA form?[NEWLINE]agent: You can know what to expect after submitting your FAFSA form.[NEWLINE][BOUNDARY][NEWLINE]user: ok, anything else?"}
{"id": "superseg_train_6812", "dialogue": "user: How can I tell the difference between a dependent student and an independent student?[NEWLINE]agent: Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: What if my parents don't want to help me pay for college?[NEWLINE]agent: Well, you can't be considered independent of your parents just because they refuse to help you with this process.[NEWLINE]agent: Can't you provide their information on the FAFSA form?[NEWLINE]user: Yes, I can't. They refuse to give me all information that is needed.[NEWLINE]agent: In that case the application will be considered rejected, and you might not be able to receive any federal student aid. The most you would be able to get depending on what the financial aid office at your college decides would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: In relation to the need for parents to sign my FAFSA form, is there anything I can do if my parents will not give the required information on the form?[NEWLINE]agent: I will give you the process for filling out the FAFSA form online or on myStudentAid app[NEWLINE][BOUNDARY][NEWLINE]user: Could it be that the form's questions change each year? My friend attempted to assist me by showing me his form from the previous year, but some of the questions were different.[NEWLINE]agent: Yes, questions may change depending on the year. You'll find the questions that determine your dependency status on our website, first in a graphic format and then for 2020/21, specifically in a table of dependency status questions.[NEWLINE]user: Another concern about basic eligibility requirements. Could you elaborate on that information?"}
{"id": "superseg_train_6813", "dialogue": "user: Can I be considered independent if my parents don't help me pay for college and refuse to provide information for my FAFSA?[NEWLINE]agent: You cannot be considered independent from your parents just because they refuse to help you with this process.[NEWLINE]user: What if I don't provide my information on the FAFSA?[NEWLINE]agent: the application will be considered rejected, and you may not be able to receive any federal student aid. The most you could get depending on what your college financial aid office decides would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: One other thing, about FAFSA application form,  what if I have a step mom?[NEWLINE]agent: Is your step mom married to the legal parent whose information you are reporting?[NEWLINE]user: No, they are not married.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do if my parents are unwilling to provide their information on the FAFSA form?[NEWLINE]agent: We can provide you with an explanation of what we consider special circumstances.[NEWLINE]user: What if I agree to my parents not supporting me?"}
{"id": "superseg_train_6814", "dialogue": "user: I want info on loan consolidation to get out of a default[NEWLINE]agent: You can consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan[NEWLINE]agent: Are you looking to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?[NEWLINE]user: I would like to do that[NEWLINE]agent: null[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me how do I apply for a repayment plan based on my income?[NEWLINE]agent: You have t submit an application which is known as the Income-Driven Repayment Plan Request form[NEWLINE][BOUNDARY][NEWLINE]user: Got it. Another question.  How do I apply for an income-driven repayment plan?t . so I need to make 3 payments before consolidating or how does that work?[NEWLINE]agent: You need the payments to consolidate then the required payment amount will be determined by your loan holder[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if someone contacts me and wants to charge me fees to get my federal student loan out of default?[NEWLINE]agent: You should read our blog post called \"Don't Be Fooled; You Never Have to Pay for Student Loan Help\"[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know on what are the benefits I'll get after my defaulted loan has been consolidated?[NEWLINE]agent: Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness. You\u2019ll also be eligible to receive additional federal student aid.[NEWLINE]user: so I can join two loans into one with this?[NEWLINE]agent: Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan[NEWLINE]agent: Did you want reconsolidate a defaulted Direct Consolidation Loan?[NEWLINE]user: yes"}
{"id": "superseg_train_6815", "dialogue": "user: Can I get help with my defaulted student loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: No, I have no idea who I should contact for my defaulted student loan help.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what happens after my defaulted loan has been consolidated?[NEWLINE]agent: Actually, you Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and possibily loan forgiveness and you could also be eligible for more federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Hello there, that's probably what will happen. Could you please explain what a servicer is and what they can do for me?[NEWLINE]agent: Sure. As you probably know already, they are related to loans management, so in a formal way, they are companies that we assign to handle the billing and other services on your federal student loan on our behalf. That service is done without any cost for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the William D. Ford Federal Direct Loan (Direct Loan) and Federal Family Education Loan (FFEL) programs? Can my loan holder's wage garnishments continue during loan rehabilitation?[NEWLINE]agent: Yes, wage garnishments or any involuntary payments could continue even after you have been making payments under the loan rehabilitation agreement but they will not be counted toward your mandatory nine payments.[NEWLINE][BOUNDARY][NEWLINE]user: Another question, if my loan is in a collection agency, what other costs could I incur? and do private collection agencies earn a commission from payments?[NEWLINE]agent: The private collection agencies earn a commission for any payments you make.[NEWLINE][BOUNDARY][NEWLINE]user: I'll just make a note to inquire about my federal student loan. What happens if I rehabilitate a loan that has been defaulted on?[NEWLINE]agent: Your default will be taken off your credit history; but your credit history from your late payments will still be on it.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a particular plan I can repay my Direct Consolidation Loan?"}
{"id": "superseg_train_6816", "dialogue": "user: I need to know what to do about my loan which I defaulted.[NEWLINE]agent: There are multiple options to get out of default.[NEWLINE]agent: Have you failed to make payments on your federal student loan?[NEWLINE]user: Not really.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Has COVID-19 impacted my loan repayment?[NEWLINE]agent: Yes the Collection Activity and Temporary 0 % Interest on your loan is in place as a result of the current COVID-19 pandemic.[NEWLINE]user: can you provide me with more information about the loan?[NEWLINE]agent: I recommend you contact your loan servicer for information on the subject.[NEWLINE][BOUNDARY][NEWLINE]agent: It is vitally important to avoid defaulting on payments to invite additional payments.[NEWLINE]user: Perfect, and what else can you tell me?[NEWLINE]agent: You can also read carefully to fully understand their loan agreement.[NEWLINE]user: What does it mean that the federal loan is delinquent?"}
{"id": "superseg_train_6817", "dialogue": "user: what should I do if I'm in default on your federal student loan?[NEWLINE]agent: Don't get discouraged. You have multiple options to get out of default.[NEWLINE]agent: Are you in default?[NEWLINE]user: Right now no, but I could be soon.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Had the U.S. Department of Education ED stop collection activity during the COVID-19 national emergency?[NEWLINE]agent: Yes, the U.S. Department of Education ED has stopped collection activity on defaulted federally owned student loans and/or grant overpayments. In addition, interest is temporarily set at 0 % on defaulted federally owned student aid debt.[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know! Another question related to the possibility of simplifying my payments with consolidation, when combining loans will I obtain better payment installments?[NEWLINE]agent: Yes, you can combine your multiple federal student loans into a single Direct Consolidation Loan to simplify repayment.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do to avoid default?[NEWLINE]agent: You need to fully understand your loan agreement and the types of loans you are receiving. Don't borrow more than you need or more than you expect to be able to repay.[NEWLINE][BOUNDARY][NEWLINE]user: what happens after I miss a payment or two?"}
{"id": "superseg_train_6818", "dialogue": "user: I could use help with a loan that is giving me problems[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: no I need more information on what I can do and such[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: how do I work on paying my defaulted Perkins loan?[NEWLINE]agent: You will need to make a full monthly payment each month, within 20 days of the due date, for nine consecutive months. Your required monthly payment amount is determined by your loan holder.[NEWLINE][BOUNDARY][NEWLINE]user: I was laid off last year and started a new job two months ago. Will my wages continue to be garnished?[NEWLINE]agent: This is definitely something that you should bring up at the hearing. Since you have been employed for less than 12 months after having previously been involuntarily separated from your employment, it may be ruled that your wages cannot be garnished at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Sure.  I'll have to inquire about the Federal Perkins Loan Program now. Where can I get more details on this?[NEWLINE]agent: I can show you where to go for information about your Perkins Loan[NEWLINE][BOUNDARY][NEWLINE]user: Ok thanks for the warning,. something else I would like to have more understanding of loan transfers, could you help me?[NEWLINE]agent: Of course In some cases, we need to transfer loans from one administrator to another administrator.[NEWLINE][BOUNDARY][NEWLINE]user: If you're in default on a federal student loan, I just want to make sure you know I'm not discouraged. Should we choose our repayment plan for Direct Consolidation Loans?[NEWLINE]agent: Yes, if you make three voluntary, on-time, full monthly payments before consolidating, you can choose from any of the repayment plans available to Direct Consolidation Loan borrowers.[NEWLINE]user: can we get more help since COVID-19 is affecting so many people and our finances?"}
{"id": "superseg_train_6819", "dialogue": "user: Are there options if I am in default on my federal student loans?[NEWLINE]agent: Yes, you have many options to help you get out of default on your federal student loans.[NEWLINE]agent: Have you failed to make your payments on your federal student loans?[NEWLINE]user: Yes, I have not made payments lately and are in default.[NEWLINE]agent: You can find out how to get out of default and not let your current consequences of default ruin your financial future.[NEWLINE]user: My loan amount is held by ED. what happens when the debt collector gets involved?[NEWLINE]agent: If your loan is placed with a collection agency, you will be responsible for costs incurred by your loan holder to get payment. These costs amount to 17.92% of your loan amount if your loan is held by ED. Other loan holders may charge a different amount.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. Now I have to inquire about Direct Consolidation Loan. After defaulted loans have been merged, what comes next?[NEWLINE]agent: Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness and you could receive additional financial aid; and the defaulted loan would still be on your record of credit history.[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know the loan transfer procedure, what will happen if my loan is transferred to another loan servicer?[NEWLINE]agent: You should receive an email or letter from your assigned servicer to tell you about the transfer.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know about how long the mail or letter takes to arrive? What are the real benefits for me with loan rehabilitation?[NEWLINE]agent: Are you asking the benefits of when a student loan is in rehabilitation?[NEWLINE]user: Yes, that is what I want to know.[NEWLINE]agent: The default status will be removed from your loan and any garnishments will be stopped.[NEWLINE]user: Will eligibility for additional benefits be available for me again?"}
{"id": "superseg_train_6820", "dialogue": "user: Hey there, I need to know a few things about loan consolidation.[NEWLINE]agent: Of course. Another option for getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan.[NEWLINE]agent: Would you like to know how to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?[NEWLINE]user: No, thank you.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know something else. What can you tell me about repayment in full?[NEWLINE]agent: Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing I may be able to switch payment plans to get a lower monthly payment, consider an income-based payment plan, change my payment due date, or get a deferral or forbearance.. ok I get it and can I simplify the refund with the consolidation?[NEWLINE]agent: Yes You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application[NEWLINE][BOUNDARY][NEWLINE]user: Loans, unlike most grants, scholarships or study and work funds, must be repaid under what conditions?[NEWLINE]agent: The first thing you should know is that before you owe from the Office of the Consumer Financial Protection is Read your promissory note.[NEWLINE]user: and what is your promissory note?"}
{"id": "superseg_train_6821", "dialogue": "user: Hello there. What can you tell me about repaying the loan in full?[NEWLINE]agent: Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.[NEWLINE]user: What if I don't have my loan holders contact information to make a payment?[NEWLINE]agent: Simply log in and select \"view loan servicer details\".[NEWLINE][BOUNDARY][NEWLINE]user: How can I get help with my defaulted loan?[NEWLINE]agent: Do you need help with your defaulted loan?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you will need to contact the holder of your defaulted loan. Find out who holds your loan by logging in and selecting \"view loan servicer details\". Remember: StudentAid.gov does not include information about any private student loans you may have received.[NEWLINE][BOUNDARY][NEWLINE]user: Another question related to ED, how can I step aside the garnishment of 15% of my disposable pay?[NEWLINE]agent: You can negotiate repayment terms acceptable to ED or the private collection agent and ensure that ED receives the first payment no later than 30 days from the day the garnishment notice was sent.[NEWLINE][BOUNDARY][NEWLINE]user: cool. Can you tell me more about what should I do if I'm contacted by anyone that's not the Default Resolution Group about fees for getting my student loan out of default?"}
{"id": "superseg_train_6822", "dialogue": "user: I wanted to look into consolidating my school loans[NEWLINE]agent: A good way of getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. It allows you to pay off one or more federal student loans with a new consolidation loan.[NEWLINE]user: What do I need to do to consolidate?[NEWLINE]agent: There a few ways to get started[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out the default on a Loan. any advice you could have used before getting the loan?[NEWLINE]agent: You should fully understand your loan agreement and the type of loan you are receiving[NEWLINE][BOUNDARY][NEWLINE]user: can I combine loans to get better payments?[NEWLINE]agent: Yes, you can combine your multiple federal student loans into a single Direct Consolidation Loan to simplify repayment.[NEWLINE][BOUNDARY][NEWLINE]user: what can I do to avoid default?[NEWLINE]agent: You need to fully understand your loan agreement and the types of loans you are receiving. Don't borrow more than you need or more than you expect to be able to repay.[NEWLINE][BOUNDARY][NEWLINE]user: what happens after I miss a payment or two?"}
{"id": "superseg_train_6823", "dialogue": "user: can I get a loan if I'm poor?[NEWLINE]agent: You probably can, students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: what are important dates I should know?[NEWLINE]agent: Loans first disbursed prior to Oct. 1, 2017, have different loan fees[NEWLINE][BOUNDARY][NEWLINE]user: I'd really like to learn more about financial aid. Is my state government willing to help?[NEWLINE]agent: Yes, aid could be available through the state government.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6824", "dialogue": "user: What types of low cost loans does the US Department of Education offer to students to help cover cost of college?[NEWLINE]agent: The US Department of Education offers students subsidized and unsubsidized loans based on their financial need if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]user: Who pays the interest on a Direct Subsidized Loan?[NEWLINE]agent: Actually the U.S Department of Education pays the interest on a Direct Subsidized Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Is it ever possible for me to cancel a loan because I decided I do not need it?[NEWLINE]agent: Absolutely, if you do it before your money is disbursed you can cancel all or part of your loan at any time.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about federal student loans? Won't the interest be much high?[NEWLINE]agent: If you show financial need, the government pays the interest on some loans while you are in school and during some periods after school.[NEWLINE]user: so I should go for it?[NEWLINE]agent: Don't be afraid to take out federal student loans, but you should be smart about it.[NEWLINE][BOUNDARY][NEWLINE]user: How do I do this then?[NEWLINE]agent: Do you want to apply for a federal student loan?"}
{"id": "superseg_train_6825", "dialogue": "user: how can I get a low-interest loan to help cover the cost of college?[NEWLINE]agent: Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: how can I be eligible?[NEWLINE]agent: If the total loan amount you receive over the course of your education reaches the aggregate loan limit, you are not eligible to receive additional loans. However, if you repay some of your loans to bring your outstanding loan debt below the aggregate loan limit,  you could then borrow again, up to the amount of your remaining eligibility under the aggregate loan limit.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I received a Direct Subsidized Loan that was first disbursed on February 15, 2014?[NEWLINE]agent: you will be responsible for paying any interest that accrues during your grace period.[NEWLINE][BOUNDARY][NEWLINE]user: Are you aware of the Federal Student Aid Video? On your website, I'm having trouble watching the Federal Student Aid Video. So, what do I do now?[NEWLINE]agent: Try clicking on the link that says, \"view accessible version\".[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. The link worked. What about scholarships?[NEWLINE]agent: There should be information about scholarships in the video.[NEWLINE][BOUNDARY][NEWLINE]user: Does financial aid work for career schools, as well?"}
{"id": "superseg_train_6826", "dialogue": "user: Have a good day. I been searching information about the loans how they help students.[NEWLINE]agent: Sure, this s avery important part for students this days. Students may be eligible to receive subsidized and unsubsidized loans based on their financial needs.[NEWLINE]user: And what are this loans?[NEWLINE]agent: The loans in both forms, are federal aid to help students to cover cost of higher education at a four year college or university, community college, or trade, career or technical school.[NEWLINE]user: Okay. Now, about these federal school loans for students, how the loans will help me with my school?[NEWLINE]agent: Well... Is very likely that your school will likely include the student loans as part of your financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: I see, that's would be very nice. But how do I get a federal loan?[NEWLINE]agent: To get a federal loan you must first complete the free application for federal student aid fafsa form.[NEWLINE][BOUNDARY][NEWLINE]user: So, it's much better if I go with a federal loan?[NEWLINE]agent: Yes, because are much easier to get.[NEWLINE][BOUNDARY][NEWLINE]user: But, which are the differences of one and another?"}
{"id": "superseg_train_6827", "dialogue": "user: I need to know if I qualify for a low-interest student loan.[NEWLINE]agent: I can help you with that. Low interest loans for students are based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify if I'm enrolled in a two year associate degree program?[NEWLINE]agent: Absolutely, but the maximum period that you can receive Direct Subsidized Loans is three years.[NEWLINE][BOUNDARY][NEWLINE]user: What a Direct Subsidized Loan be beneficial for me, if I'm only going to school part time?[NEWLINE]agent: Yes, this would be a good choice for you. Direct Subsidized Loans are also great for those who enter a period of deferment of their loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: The U.S. Department of Education responsible for Health Education Assistance Loan (HEAL) Program loans. That's great to hear! Another F e e r-related query. Do you have any knowledge of Federal student loans ?[NEWLINE]agent: hi[NEWLINE][BOUNDARY][NEWLINE]user: hi[NEWLINE]agent: hi[NEWLINE]user: I have another question aboutH w u c.One other thing, about XXXX. hi"}
{"id": "superseg_train_6828", "dialogue": "user: I have some questions about low-interest loans for college students.[NEWLINE]agent: I can assist you with those. Your eligibility for one of these loans will be determined by your financial need.[NEWLINE][BOUNDARY][NEWLINE]user: This will be my first time getting a Direct Loan. What do I need to do?[NEWLINE]agent: Are you familiar with the requirements to obtain a Direct Loan?[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this -  . Alright thanks for your recommendation. But how the loans will help me with my school?[NEWLINE]agent: Well... Is very likely that your school will likely include the student loans as part of your financial aid package.[NEWLINE][BOUNDARY][NEWLINE]user: I see, that's would be very nice. But how do I get a federal loan?[NEWLINE]agent: To get a federal loan you must first complete the free application for federal student aid fafsa form.[NEWLINE][BOUNDARY][NEWLINE]user: So, it's much better if I go with a federal loan?[NEWLINE]agent: Yes, because are much easier to get.[NEWLINE][BOUNDARY][NEWLINE]user: But, which are the differences of one and another?"}
{"id": "superseg_train_6829", "dialogue": "user: I came here seeking information about loans for students. Maybe you can help me with that.[NEWLINE]agent: Of course. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: How much money can I borrow?[NEWLINE]agent: Your school determines the loan type, if any, and the actual loan amount you are eligible to receive each academic year.[NEWLINE]agent: Are you a dependent student whose parents are ineligible for a Direct PLUS Loan?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are direct unsubsidized loans available to undergraduate students?[NEWLINE]agent: Yes, Direct Unsubsidized Loans are available to undergraduate and graduate students; there is no requirement to demonstrate financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me any resources that I can use as a guide so I will know what are the different types of loans available for me?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6830", "dialogue": "user: I would like to be eligible for low interest loans to eligible students[NEWLINE]agent: Students may be eligible for subsidized and unsubsidized loans based on their financial needs.[NEWLINE][BOUNDARY][NEWLINE]user: and how much can i borrow?[NEWLINE]agent: Try This Resource Federal Student Loan Programs Lists federal student loan programs with loan details and award limits.[NEWLINE][BOUNDARY][NEWLINE]user: OK thank you. I would also like to find out about FAFSA4caster. Does it cost anything to use the FAFSA4caster?[NEWLINE]agent: No it does not cost anything, the FAFSA4caster gives you a free estimate of your eligibility for federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: What if I don't know the answer to some of the questions on the 4caster? Some of the information I don't have at this time.[NEWLINE]agent: If you don't have all the information at this time you should answer all the question that are asked by the FAFSA4caster even if you have to estimate or guess.[NEWLINE]user: What types of questions does the FAFSA4caster ask?[NEWLINE]agent: You will have to answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions you will easily be able to answer but there are some questions that you will only be able to answer if you have your federal tax information or bank statements available.[NEWLINE]agent: Are you able to provide this type of information because if not you will not receive the most accurate estimate?"}
{"id": "superseg_train_6831", "dialogue": "user: What type of loans does the U.S. Department of Education offer students?[NEWLINE]agent: The U.S. Department of Education offers low-interest loans to eligible students. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Are interest rates on loans fixed for the life of the loan?[NEWLINE]agent: Some are. You can find out how interest is calculated on the website.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks. I'd also want to find out about financial aid, is there an available aid from my state government?[NEWLINE]agent: Yes, aid could be available through the state government.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6832", "dialogue": "user: Good morning. I'm a goods supplier and wanted to know if it's possible to work with you?[NEWLINE]agent: Sure. Help is never enough. Here in Student Aid Acquisitions, we make sure to acquire products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations and executive orders.[NEWLINE][BOUNDARY][NEWLINE]user: That's great. IF i wanted to know more about this, where i should go or use?[NEWLINE]agent: Do you mean, questions about Federal Acquisition's activities?[NEWLINE]user: Not exactly, I would say something more general.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. By the way, I heard about something called FedBizOpps. Could you tell me more?[NEWLINE]agent: No problem. As you may know, FedBizOpps stands for Federal business opportunities, Government single point of entry for doing federal business. Within FedBizOpps there are copies of request for quotations from proposed contract actions expected to exceed $10,000 but not to exceed $25,000.[NEWLINE][BOUNDARY][NEWLINE]user: What is the aim of the Enterprise Rational Solution in General References?[NEWLINE]agent: The Federal Student Aid Enterprise Rational Solution is for sytems development efforts and it is an integrated solution for such things as requirements, tests, and configuration management.[NEWLINE][BOUNDARY][NEWLINE]user: I am a huge IT enthusiast. I could get federal student aid.[NEWLINE]agent: You could say that. Federal Acquisitions relies heavily on IT, so its effective use is a great asset for the program.[NEWLINE][BOUNDARY][NEWLINE]user: That's cool, you know?. Technologies are awesome. Anyway, do you have some schedule for acquisitions?"}
{"id": "superseg_train_6833", "dialogue": "user: Yes hello please help me find information about what\u00a0Federal Student Aid Acquisitions\u00a0is.[NEWLINE]agent: Certainly. It is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: Can I have their contact information in case I need to reach out?[NEWLINE]agent: Do you have questions regarding Federal Student Aid 's Acquisition activities?[NEWLINE]user: Not at the moment but I might in the future.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any information on what Contract Solicitations are?[NEWLINE]agent: Contract solicitations, active acquisition synopses, and other information is available at FedBizOpps, the U.S. Government 's single point-of-entry for federal business opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: a question regarding general references, what does the life cycle management methodology you mentioned earlier imply?[NEWLINE]agent: The Lifecycle Management Methodology comprises a comprehensive process for managing information technology projects from vision to retirement. The methodology is composed of eight distinct stages, each of which guides project managers through the LMM process by identifying a core/minimum set of deliverables to be created in order to ensure a project 's viability.[NEWLINE][BOUNDARY][NEWLINE]user: I just want to ask about the Acquisition Forecast, Where do I check the information on your future contact opportunities?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities for each fiscal year. Information on this forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What ballpark figure does FedBizOpps generally offer?"}
{"id": "superseg_train_6834", "dialogue": "user: What does Federal student Aid Acquisitions do?[NEWLINE]agent: Federal Student Aid Acquisitions plays an important role supporting Federal Student Aid's needs and program objectives.[NEWLINE]user: What is it the Federal Student Aid Acquisition responsible for?[NEWLINE]agent: They are responsible for making sure they are efficient, in compliance with laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: What does FSA rely on?[NEWLINE]agent: FSA relies heavily on information technology to support complex business process.[NEWLINE][BOUNDARY][NEWLINE]user: Where would I find acquisition notices and contract solicitations?[NEWLINE]agent: Active acquisition synopses, contract solicitations, and other info are available at FedBixOpps; which is the US Government's only point-of-entry for federal business opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What about testing services? Are any available?[NEWLINE]agent: Yes, we have the Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: You've mentioned earlier that contractors must comply with your guidelines, is that all they need to comply with?"}
{"id": "superseg_train_6835", "dialogue": "user: what is your purpose?[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: lots of IT involved?[NEWLINE]agent: Yes, Federal Student Aid relies heavily on information technology to support complex business processes. Effective use of IT is essential to many Federal Student Aid acquisitions.[NEWLINE]user: where can I get more info on this?[NEWLINE][BOUNDARY][NEWLINE]user: I also need more information regarding IT Standards Library. Can you tell me the details about federal guidelines?[NEWLINE]agent: This section of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]agent: You can use the IT Standards Library, it identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks for the library thing, I'll take it into account, sincerely, I don't like being lost. Is there somewhere to contact someone for more information?[NEWLINE]agent: Did you have questions regarding Federal Student Aid's Acquisition activities?[NEWLINE]user: no, none right now just wanted to know where to go if I had to[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a place to see some of the contracts going on?"}
{"id": "superseg_train_6836", "dialogue": "user: dfsgfgsdrgfdg[NEWLINE]agent: tryeryertyfgdh[NEWLINE][BOUNDARY][NEWLINE]user: But How does it works?[NEWLINE]agent: All the active acquisition synopses and all the information you may need, is available at fezbizopps, the u.s. government's single point-of-entry for federal business oportunities.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. That appears to be intriguing. What about including research services? If you have any?[NEWLINE]agent: Yes, we have the Enterprise Test Management Standards.[NEWLINE][BOUNDARY][NEWLINE]user: You've mentioned earlier that contractors must comply with your guidelines, is that all they need to comply with?"}
{"id": "superseg_train_6837", "dialogue": "user: I have some questions about Federal Student Aid.[NEWLINE]agent: I can help you with that. Federal Student Aid Acquisitions play a vital role in supporting Federal Students Aid's needs.[NEWLINE]user: What is Federal Student Aid Acquisitions responsible for?[NEWLINE]agent: They are responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while decreasing costs. They are also responsible for maintaining compliance with laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: What are Federal Student Aid IT Standards?[NEWLINE]agent: Due to the fact that Federal Student Aid relies heavily on IT to support complex business processes, effective use of IT is essential.[NEWLINE][BOUNDARY][NEWLINE]user: What departments are covered by the section on General and Federal Guidelines?[NEWLINE]agent: The standards and guidelines from this section apply to all federal agencies and departments.[NEWLINE][BOUNDARY][NEWLINE]user: What is the purpose of the Lifecycle Management Methodology?[NEWLINE]agent: the LMM is a comprehensive process for managing information projects from vision to retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me a bit about the Federal Student Aid Specific REsources section."}
{"id": "superseg_train_6838", "dialogue": "user: Can you please give me some information about federal student aid acquisitions?[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid 's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to contact you?[NEWLINE]agent: Do you have any questions regarding Federal Student Aid 's Acquisition activities?[NEWLINE]user: No, at least not yet. I'm sure I will have plenty at a later point of time.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about the acquisition forecast?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: Now I need to ask about  Federal Student Aid Specific Resources? do you have any references for me?[NEWLINE]agent: We have the Lifecycle Management Methodology.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about FedBizOpps. What about acquisition notices?[NEWLINE]agent: Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.[NEWLINE]user: Does that mean that I'll find acquisition synopses at FedBizOpps, to make it brief?"}
{"id": "superseg_train_6839", "dialogue": "user: Hey, I would like to know how the FSAA can help me as a student.[NEWLINE]agent: Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.[NEWLINE][BOUNDARY][NEWLINE]user: I see. How do I contact you?[NEWLINE]agent: Do you have questions regarding Federal Student Aid's Acquisition activities?[NEWLINE]user: Yes, I do.[NEWLINE]agent: In that case please e-mail FSA Acquisitions.[NEWLINE][BOUNDARY][NEWLINE]user: I'll write them later. What about the acquisition forecast?[NEWLINE]agent: Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.[NEWLINE][BOUNDARY][NEWLINE]user: What is the IT Standards Library for?[NEWLINE][BOUNDARY][NEWLINE]user: Very well. I would also like to know about the prognosis for federal student aid. Excellent. What about IT security?[NEWLINE]agent: We also offer some IT Security documents used by FSA.[NEWLINE][BOUNDARY][NEWLINE]agent: The IT Standards Library identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.[NEWLINE]user: Could you please elaborate on what is the use of IT standards to Federal Student Aid?"}
{"id": "superseg_train_6840", "dialogue": "user: tell me more about work study[NEWLINE]agent: Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: but who can qualify?[NEWLINE]agent: It is available to undergraduate, graduate, and professional students with financial need.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to find scholarships in different ways?[NEWLINE]agent: Yes there are different ways to find scholarships such as contacting the financial aid office at the school you want to attend and also checking info at the library or online.[NEWLINE][BOUNDARY][NEWLINE]user: Will my scholarships affect my other student aid?[NEWLINE]agent: Yes, a scholarship would affect your other student aid because you student aid added together with scholarships should not be more than the cost of attendance.[NEWLINE][BOUNDARY][NEWLINE]user: How would my scholarship money get to me?[NEWLINE]agent: It actually relies on the scholarship and sometimes the money goes directly to your college and distributed to tuition and fees and then leftover funds given to you or it could be sent to you in a check.[NEWLINE]agent: Has your scholarship provider not tell you what to expect?"}
{"id": "superseg_train_6841", "dialogue": "user: Hi there. Can I get a Federal Work-Study job to pay my college?[NEWLINE]agent: Yes, you can earn money with Federal Work-Study jobs.[NEWLINE][BOUNDARY][NEWLINE]user: Are jobs off campus?[NEWLINE]agent: Yes. If you work off campus, your employer will usually be a private nonprofit organization or a public agency and the work performed must be in the public interest.[NEWLINE][BOUNDARY][NEWLINE]user: Can I work as many hours as I want?[NEWLINE]agent: Unfortunately not. The amount you earn can't exceed your total Federal Work-Study award[NEWLINE]agent: Do you want to know about work hours assignments?[NEWLINE]user: No, thanks.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I want to obtain a Federal Work-Study job?[NEWLINE]agent: Make sure you apply for aid early, since funds are limited.[NEWLINE][BOUNDARY][NEWLINE]user: Concerning federal grant applications, is it the same for scholarships, as well?"}
{"id": "superseg_train_6842", "dialogue": "user: What do work study job help with?[NEWLINE]agent: Undergraduate and graduate students use work-study jobs as part-time employment on or off campus while enrolled at school and help with paying tuition.[NEWLINE][BOUNDARY][NEWLINE]user: What does the work-study programs help with?[NEWLINE]agent: You use the money to pay for your education-related charges such as tuition, fees, and room and board.[NEWLINE][BOUNDARY][NEWLINE]user: Is it all just part-time work?[NEWLINE]agent: Yes, it provide part-time employment while you are in school.[NEWLINE]user: What do I need to know if I decide to take out a loan through the FSA program?[NEWLINE]agent: When taking out a loan, you must fully understand who the loan is being taken by and the terms and conditions of the borrowing. There are a number of sources of student loans, these being the federal government, private sources such as banks or financial institutions and other organizations[NEWLINE][BOUNDARY][NEWLINE]user: Is there a limit to how much I can borrow if I am a graduate or professional student?[NEWLINE]agent: As a graduate or professional student, you can borrow up to $20,500 each year with a Direct Unsubsidized Loan. You may also use a Direct PLUS Loan on the remainder of your college expenses, which is not covered by other financial aids in the market[NEWLINE]user: How do I know which loan is right for me as a graduate or professional student?"}
{"id": "superseg_train_6843", "dialogue": "user: Who can use the work-study program?[NEWLINE]agent: It is for undergraduate and graduate students to work part time on or off campus.[NEWLINE][BOUNDARY][NEWLINE]user: Who would I work for under the work study program?[NEWLINE]agent: Most of the time you would be employed by your school.[NEWLINE][BOUNDARY][NEWLINE]user: Is a scholarship going to affect any other student assistance I'm getting?[NEWLINE]agent: A scholarship will affect your other student aid because all your student aid added together can't be more than your cost of attendance at your college or career school.[NEWLINE][BOUNDARY][NEWLINE]user: What is the best way to find scholarships?"}
{"id": "superseg_train_6844", "dialogue": "user: I'm here to learn about work study jobs[NEWLINE]agent: Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: what do I need to know?[NEWLINE]agent: You need to know that funds are limited so you should apply early for student aid.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? regarding funds. I wonder what kind of help can I ask for help?[NEWLINE]agent: You can get that information at the institution.[NEWLINE][BOUNDARY][NEWLINE]user: What student aid can you request for international studies?[NEWLINE]agent: Many international schools are offering help to students.[NEWLINE][BOUNDARY][NEWLINE]user: If you give me the help, what is the payment system?[NEWLINE]agent: The process involves electronically transmitting from the United States Treasury to the designated bank of the international school.[NEWLINE]agent: Also, if there is money left it is transferred to your account.[NEWLINE]user: What does this procedure consist of?"}
{"id": "superseg_train_6845", "dialogue": "user: I'm interested in a work-study job, but how long would I need to work?[NEWLINE]agent: Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE][BOUNDARY][NEWLINE]user: I understand. Does that mean I'll work on or off campus?[NEWLINE]agent: Both.[NEWLINE]agent: Do you want to work on campus?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: In that case you'll usually work for your school.[NEWLINE][BOUNDARY][NEWLINE]user: Can I access certain information about the school? I'd like to see if there have been any complaints about the school.[NEWLINE]agent: You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected[NEWLINE][BOUNDARY][NEWLINE]user: What if I worked somewhere other than campus?[NEWLINE]agent: Then your employer will usually be a private nonprofit organization or a public agency, and the work performed must be in the public interest.[NEWLINE][BOUNDARY][NEWLINE]user: Will I be able to work while studying?"}
{"id": "superseg_train_6846", "dialogue": "user: I want to get a federal work-study job, so I wanted to get some information about it.[NEWLINE]agent: Of course. Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: Alright. What else can you tell me about federal work-study jobs?[NEWLINE]agent: They are administered by schools participating in the Federal Work-Study Program.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to learn about federal grants. What is the concept of a grant repayment?[NEWLINE]agent: Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement[NEWLINE]user: What happens if I enter into a satisfactory repayment arrangement?[NEWLINE]agent: In that case,  the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school[NEWLINE]user: Can you repeat what happens if I enter into a satisfactory repayment arrangement?[NEWLINE]agent: Sure. As I said before, Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement[NEWLINE]agent: Have you carried out one of the options described above?[NEWLINE]user: Yes, I did it."}
{"id": "superseg_train_6847", "dialogue": "user: I came here to learn more about work-study jobs. Can you please tell me more about those?[NEWLINE]agent: Of course.Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.[NEWLINE]user: What else can you tell me about work-study jobs?[NEWLINE]agent: They are administered by schools participating in the Federal Work-Study Program. Check with your school's financial aid office to find out if your school participates.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding study-abroad program, I'm wondering what kind of assistance I can request?[NEWLINE]agent: You can get that information at the institution.[NEWLINE][BOUNDARY][NEWLINE]user: What student aid can you request for international studies?[NEWLINE]agent: Many international schools are offering help to students.[NEWLINE][BOUNDARY][NEWLINE]user: If you give me the help, what is the payment system?[NEWLINE]agent: The process involves electronically transmitting from the United States Treasury to the designated bank of the international school.[NEWLINE]agent: Also, if there is money left it is transferred to your account.[NEWLINE]user: What does this procedure consist of?"}
{"id": "superseg_train_6848", "dialogue": "user: I need some work study know how[NEWLINE]agent: Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled at school.[NEWLINE][BOUNDARY][NEWLINE]user: do we get to work for private businesses?[NEWLINE]agent: You might be able to. Some schools might have agreements with private for-profit employers for work-study jobs, but these jobs must be relevant to your course of study.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of course of study. What are the different types of grants offered[NEWLINE]agent: The U.S. Department of Education(ED) offers a variety of federal grants to students attending colleges or career schools.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I need to repay a grant?[NEWLINE]agent: Your school is responsible for notifying you, if you need to repay part your grant. You will then have 45 days to repay the grant or enter into a repayment arrangement.[NEWLINE]agent: Are you currently entered into a repayment arrangement for a grant?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Do all grants have to either be partially or fully repaid?"}
{"id": "superseg_train_6849", "dialogue": "user: Hi. Well, I'm having some problems right now and I would like to know if there is a way that I can stop paying my student loan for a time.[NEWLINE]agent: Sure. Is so sad to know about you are having troubles right now. But the a loan forbearance is an option that allows you to stop making payments for a while, but is better if you find out first if this is the best option for you or if you have the chance to do smaller payments.[NEWLINE]agent: Have you considered this possibilities?[NEWLINE]user: No, I have not. But is a good advice.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And what happens if I don't pay the interest on my student loan, by the way?[NEWLINE]agent: This might become into a higher amount of money you will need to repay over the life of your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with the Repayment Plan? Is it possible for me to make changes to my information for my income-driven repayment plan?[NEWLINE]agent: Do you have an increase in family size or a decrease in your income?[NEWLINE]user: No, I have not had a an increase in family size or decrease in income.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for an income-driven repayment plan?"}
{"id": "superseg_train_6850", "dialogue": "user: Hi there. I'm looking information related to forbearance.[NEWLINE]agent: Would you like to know the requirements for a mandatory forbearance?[NEWLINE]user: Sound interesting, but I would like to know about it later.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know a little more about the debt burden, can you tell me about that?[NEWLINE]agent: Sure, the total amount you own each month for all the federal student loans you received is 20 percent or more of your total monthly gross income.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of having enough Social Security credits. There are also various services available, right?[NEWLINE]agent: Your school's financial aid office must have that information[NEWLINE][BOUNDARY][NEWLINE]user: Another question about loan forgiveness for students? Is there currently a moratorium in place as a result of the virus outbreak?[NEWLINE]agent: Yes, that's right. This will allow you to temporarily stop making your monthly loan payments.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about the Student Loan. What are my options for deferring payments on my student loan?[NEWLINE]agent: If you are eligible you may be able to temporarily suspend your payment but it would be advisable to consider paying the interest that accrues during that period.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing I like to ask about forbearance. What happens if you do an internship or residency in medicine or dentistry?[NEWLINE]agent: You'll be serving an internship or resident program and you meet specific requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Is possible to keep the eligibility requirements for the for the forbearance when the period of application is over?"}
{"id": "superseg_train_6851", "dialogue": "user: How would I go about requesting a forbearance?[NEWLINE]agent: Most forbearances are not automatic and you need to submit a request to your student loan servicer and you must provide your servicer with documentation to show that you meet the requirements for the forbearance you are wanting.[NEWLINE]agent: Do you know what to do certain types of forbearance?[NEWLINE]user: Yes, I am aware I need to show documentation for certain types of forbearance.[NEWLINE]agent: That is great that you know you would need to show documentation for eligibility.[NEWLINE]user: One more thing about  documentation for eligibility. What happens if I fail to re-certify for my income-driven repayment plan in a timely manner.[NEWLINE]agent: You would be removed for the income-driven repayment plan and your monthly normal amount would probably increase  if you miss the recertification time.[NEWLINE][BOUNDARY][NEWLINE]user: What would be the different payment periods?[NEWLINE]agent: Under all four plans, any remaining loan balance is forgiven if your federal student loans are not paid in full at the end of the repayment period.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on Duration of a General Forbearance. What is the duration of a general forbearance?[NEWLINE]agent: Do you know there are three programs in which you can use a forbearance?[NEWLINE]user: No, i didn't know that.[NEWLINE]agent: Will you be experiencing a hardship when your current forbearance expires?[NEWLINE]user: Yes, I will still be experiencing a hardship.[NEWLINE]agent: Then you will be able to request another general forbearance and a limit of three years on it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the reason a general forbearance would be called another name."}
{"id": "superseg_train_6852", "dialogue": "user: What happens with a Mandatory Forbearance?[NEWLINE]agent: Do you meet the requirements for a mandatory forbearance?[NEWLINE]user: Yes, I am eligible for a mandatory forbearance.[NEWLINE]agent: In a mandatory forbearance, your loan servicer is required to grant the forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question about the types of loans eligible for deferment, what will happen if I stop making payments and my deferral has not yet been approved?[NEWLINE]agent: Actually, your loan will become what we call delinquent and you may be considered into default.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am in the military service or post-active duty, can I get a student deferment?[NEWLINE]agent: Would you like to know Are you eligible for deferment because you are in the military?[NEWLINE]user: Yes, I am in the military.[NEWLINE]agent: Are you on active duty right now?[NEWLINE]user: Yes, I am active duty military.[NEWLINE]agent: Then you may be eligible for the deferment for military service.[NEWLINE][BOUNDARY][NEWLINE]user: Why would I have to complete DirectPlus Loan request for deferment?"}
{"id": "superseg_train_6853", "dialogue": "user: sdfgf[NEWLINE]agent: Sure, but first you need to know that there are two kinds of forbearance: general and mandatory.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. What is the general one?[NEWLINE]agent: It's applies if you can not able to make our payments, but under certain circumstances. For example, are you having financial difficulties?[NEWLINE]user: Oh, I see. But no, I'm not having issues of that kind right now.[NEWLINE]agent: OK. Are having extra medical expenses?[NEWLINE]user: No, not at all, lucky for me.[NEWLINE]agent: Alright. And then, there is any change on your job or in employment?[NEWLINE]user: No, not at all.[NEWLINE]agent: OK. Are there any other reason that could have influences to ask for a forbearance?[NEWLINE]user: Not that I can mention right now.[NEWLINE]agent: If that's the case, you can be elected for a forbearance, if you don't have a value reason.[NEWLINE][BOUNDARY][NEWLINE]user: It's okay. Now, after so much thinking about the plans, Request a Plan. What is the IDR plan?[NEWLINE]agent: You must first request the IDR plan.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern for the Income-Driven Repayment Plan. How long would it take to repay the loan?"}
{"id": "superseg_train_6854", "dialogue": "user: Hello, what can you tell me about teacher loan forgiveness?[NEWLINE]agent: If you are performing teaching service that would qualify you for teacher loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: Great. What is the duration of mandatory forbearances?[NEWLINE]agent: Mandatory forbearances may be granted for no more than 12 months at a time.[NEWLINE]agent: Are you continuing to meet the eligibility requirements for the forbearance when your current forbearance period expires?[NEWLINE]user: Yes, probably.[NEWLINE]agent: Then you may request another mandatory forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: What is the next step after applying and qualifying for an Income-Driven Repayment Plan successfully?[NEWLINE]agent: Once you have applied your federal loan servicer will let you know regarding your eligibility and, if you qualify, what you loan payment amount will be.[NEWLINE][BOUNDARY][NEWLINE]user: Another question for you regarding on Income-Driven Repayment Plan, and how do I request for mandatory forbearance?[NEWLINE]agent: Most types of forbearance are not automatic you need to submit a request to your student loan servicer, often using a form. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: Will we get assistance with deferment of student loan payments, due to the Corona Virus and work loss?"}
{"id": "superseg_train_6855", "dialogue": "user: Can you explain how eligibility for a forbearance works, please?[NEWLINE]agent: There are two main types of forbearance: general and mandatory.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can request a forbearance?[NEWLINE]agent: Are you experiencing financial difficulties?[NEWLINE]user: No, all is fine with my finances.[NEWLINE]agent: Do you have medical expenses?[NEWLINE]user: No, I'm healthy.[NEWLINE]agent: Was there a change in employment?[NEWLINE]user: No, my work is the same as before.[NEWLINE]agent: Do you fulfill any other reasons acceptable to your loan servicer?[NEWLINE]user: Yes, I do.[NEWLINE]agent: Then you should be able to get a general forbearance. A general forbearance is sometimes called a discretionary forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: I'm guessing that's what will happen. Can you tell me what a servicer can do?[NEWLINE]agent: Sure. As you probably know already, they are related to loans management, so in a formal way, they are companies that we assign to handle the billing and other services on your federal student loan on our behalf. That service is done without any cost for you.[NEWLINE][BOUNDARY][NEWLINE]user: Umm, yeah, and that could be bad. Can you give me an alternative to that, then?"}
{"id": "superseg_train_6856", "dialogue": "user: Hello there. Can you please explain how I can request a forbearance? I'm not doing so well financially at the moment.[NEWLINE]agent: Most types of forbearance are not automatic. You need to submit a request to your student loan servicer, often using a form.[NEWLINE]user: Are there any other procedures I have to go through for certain types of forbearances?[NEWLINE]agent: Yes. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.[NEWLINE][BOUNDARY][NEWLINE]user: How long does a general forbearance last?[NEWLINE]agent: Are you inquiring for a loan made under one of the three programs?[NEWLINE]user: Yes, I am.[NEWLINE]agent: In that case a general forbearance may be granted for no more than 12 months at a time.[NEWLINE][BOUNDARY][NEWLINE]user: There's one more thing about general forbearance. Is there any assistance available for military personnel?[NEWLINE]agent: Are you on active military service at the moment?[NEWLINE]user: No I am not.[NEWLINE]agent: Have you completed any military service at all?[NEWLINE]user: No I have never done any military service."}
{"id": "superseg_train_6857", "dialogue": "user: I've heard that Student Aid has been hit by scams recently. I'd like to know more please.[NEWLINE]agent: Help is freely available to avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid FAFSA form, managing your loans, and giving information to schools and lenders.[NEWLINE]user: What specifically should I be looking out for?[NEWLINE]agent: One thing to beware of is Student Loan Debt Relief Companies. We have a section on that.[NEWLINE][BOUNDARY][NEWLINE]user: Before graduating, what should I keep in mind when I want to create an account?[NEWLINE]agent: You should make sure all your contact information is correct.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to consolidate my loans?[NEWLINE]agent: If you consolidate your loans could take longer than 10 years to pay off.[NEWLINE][BOUNDARY][NEWLINE]user: Is it good to review my federal loan history before I graduate or leave school?[NEWLINE]agent: Yes, you should always review your federal student loan history and you can do this by logging in to \"My Federal Student Aid\" and you need to creat an FSA ID you have don't have one.[NEWLINE]agent: Did you know what to look for when reviewing your information?"}
{"id": "superseg_train_6858", "dialogue": "user: I think I might have been contacted by a scam company.[NEWLINE]agent: Did you divulge personal information about your student loan?[NEWLINE]user: You I didn't but it looks suspicious and that's just not right.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how Student Loan Debt Relief Companies work?[NEWLINE]user: Yes that would be helpful.[NEWLINE]agent: Student loan debt relief companies are private companies that provide or claim to provide student loan management services for a fee. Often these companies are charging for services you can easily manage yourself.[NEWLINE]agent: Have\u00a0you stopped paying your loans?[NEWLINE]user: No I haven't.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: There must be companies that I can trust with this, no?[NEWLINE]agent: Certainly, you can refer to this list of trusted companies that work with ED to provide student loan services.[NEWLINE]user: Am I eligible for Student Loan Forgiveness Program?[NEWLINE]agent: Generally, you are required to repay your student loan, but in certain situations, your loan may be forgiven, canceled, or canceled[NEWLINE][BOUNDARY][NEWLINE]user: perfect, another question I have regarding the transfer of loans, what would be the procedure to make a transfer of my loan to another administrator?"}
{"id": "superseg_train_6859", "dialogue": "user: what can happen to my info if I'm not careful?[NEWLINE]agent: Did you want to know how to reduce your risk of identity theft when applying for aid?[NEWLINE]user: nope[NEWLINE][BOUNDARY][NEWLINE]agent: Do you need to change your FSA ID password?[NEWLINE]user: yes I do[NEWLINE]agent: You will need to log in to your account using your username and password. Then go to your account settings and you will be able to make changes to your account information.[NEWLINE][BOUNDARY][NEWLINE]user: What information can you give me about Coverdell savings? What benefit does it give me?[NEWLINE]agent: The Coverdell Education Savings Account  allows up to $2,000 a year to be put aside for a student\u2019s education expenses.[NEWLINE][BOUNDARY][NEWLINE]user: what other tax credits do you have?[NEWLINE]agent: Two tax credits help offset the costs of college by reducing the amount of your income tax; The American Opportunity Credit  and The Lifetime Learning Credit.[NEWLINE]agent: Do you file a tax return?[NEWLINE]user: I don't file"}
{"id": "superseg_train_6860", "dialogue": "user: help me with student info being stolen, cause I'm worried[NEWLINE]agent: Would you like to know how to reduce your risk of identity theft when applying for financial aid?[NEWLINE]user: not for financial aid, all my info you have[NEWLINE][BOUNDARY][NEWLINE]agent: You can protect yourself by having a strong password on your FSA ID.  Do you need help changing your FSA ID password?[NEWLINE]user: no I know how[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how the Department of Education keeps your information safe?[NEWLINE]user: yes that'll help with my concerns[NEWLINE]agent: We value the privacy of your personal information. The information you share with us goes through a process called encryption. Encryption uses a mathematical formula to scramble your data into a format that is unreadable to a hacker.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the rising costs of higher education. Is it possible to get any tax credits for higher education costs?[NEWLINE]agent: Yes, two tax credits are available to help with the costs of tuition, fees, books, supplies, or equipment of college.[NEWLINE]agent: Do you not file a tax return?"}
{"id": "superseg_train_6861", "dialogue": "user: Is there really student aid scams I need to avoid?[NEWLINE]agent: Yes, you should avoid student aid scams and protect your identity while looking for scholarships and FAFSA.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to identify student loan scams?[NEWLINE]agent: Some of the scams that have been reported and should be looked out for are phone calls, emails, letters, text offering relief from federal student loans and warning them the forgiveness ends soon.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. One more question about Qualified Tuition Programs, do all schools participate in this?[NEWLINE]agent: To find out if the school you plan to attend participates in a 529 plan you can ask the financial aid or admissions staff.[NEWLINE][BOUNDARY][NEWLINE]user: are there any tax credits?[NEWLINE]agent: There are two tax credits that help with the costs of college by reducing the amount of your income tax[NEWLINE]agent: Did you miss filing a tax return?[NEWLINE]user: no I did file[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what's the most I can get as a tax credit?"}
{"id": "superseg_train_6862", "dialogue": "user: I need some advice how to avoid student aid scams.[NEWLINE]agent: Of course. Avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid (FAFSA) form, managing your loans, and giving information to schools and lenders. FREE help is available.[NEWLINE][BOUNDARY][NEWLINE]user: What about all those student loan debt relief companies? How can I tell the difference between good ones and bad ones?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how to identify a student loan scam?[NEWLINE]user: No, my question is more specific than that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know how student loan debt relief companies work?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to see a list of companies banned from debt relief?[NEWLINE]user: No. I mean, that'd be helpful, but it isn't what I came here for.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Let me phrase it this way: how can I  reduce my risk of identity theft when doing my application?[NEWLINE]agent: You should always keep receipts and documents for example, credit applications or offers, checks and bank statements with personal information in a safe place, and shred them when you are finished with them.[NEWLINE][BOUNDARY][NEWLINE]user: Another point to consider is the repayment plan. Who should be in charge of finishing this?[NEWLINE]agent: Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question about an IDR Plan. What is a common problem with the FSA ID?"}
{"id": "superseg_train_6863", "dialogue": "user: Hey there, I need some advice on how to protect my identity. Some of my information was leaked somehow and I'm very concerned.[NEWLINE]agent: Of course. Would you like to know how to reduce your risk of identity theft when applying for aid?[NEWLINE]user: Yes, that'd be great.[NEWLINE]agent: Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding college preparation, what resources are available to parents of students?[NEWLINE]agent: Are you planning your child's higher education?[NEWLINE]user: No, I was just curious.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any resource available to help me get ready financially and academically?[NEWLINE]agent: You can use our checklists.[NEWLINE][BOUNDARY][NEWLINE]user: Why should I decide attend a career or a college school?"}
{"id": "superseg_train_6864", "dialogue": "user: I came here to find information about protecting my identity. Can you help me with that, please?[NEWLINE]agent: Of course. Do you want to reduce your risk of identity theft when applying for aid?[NEWLINE]user: Yes, please.[NEWLINE]agent: Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask one more thing regarding the preparations for entering College. Do you have any resources that I can use as a guide in getting ready for College?[NEWLINE]agent: Be sure to check out the reasons to attend a College or Career schools.[NEWLINE]user: Ok, that sounds good. Can you give me more tips?[NEWLINE]agent: Another thing to take into consideration is to explore your career options.[NEWLINE][BOUNDARY][NEWLINE]user: Tell me more about career options.[NEWLINE]agent: Just know that it's never too la early or too late to explore your career options and that we can guide you through some key steps in preparing for college.[NEWLINE][BOUNDARY][NEWLINE]user: and what about some resources for parents of students?[NEWLINE]agent: Are you a parent planning your child's higher education?[NEWLINE]user: Actually, yes."}
{"id": "superseg_train_6865", "dialogue": "user: can you give me information about the fraud and identity theft reports[NEWLINE]agent: want information on Financial Aid Fraud Report?[NEWLINE]user: yes[NEWLINE]agent: A company that charges for financial aid advice is not committing fraud unless it does not deliver on what it promises.[NEWLINE]agent: want more information on the subject?[NEWLINE]user: yes[NEWLINE]agent: contact the Federal Trade Commission and the Office of Consumer Financial Protection.[NEWLINE][BOUNDARY][NEWLINE]user: Can  you please tell me what Income-Driven Repayment is?[NEWLINE]agent: Income - driven repayment IDR plans are designed to make your student loan debt more manageable by reducing your monthly payment amount[NEWLINE][BOUNDARY][NEWLINE]user: Which Legitimate Companies the US Department of Education (ED) works with is another question I have. How do I find out the reputable companies the US Department of Education collaborates with?[NEWLINE]agent: well there are private companies, lenders, administrators and private collection agencies that work on behalf of ED[NEWLINE][BOUNDARY][NEWLINE]user: Okay, what would be the benefits of having a payment manager?"}
{"id": "superseg_train_6866", "dialogue": "user: what help can I receive for a loan discharge on a school that closed?[NEWLINE]agent: Did you want to know about benefits you can receive on a closed school loan discharge?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know if you can have nonfederal loans through private lenders discharged for a closed school?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know about having loans for several programs at the same school discharged due to school closure?[NEWLINE]user: yes, I started on something but went into a different degree but they closed on me before I could graduate[NEWLINE]agent: Only loans you received for a program that you were unable to complete because of the school\u2019s closure are eligible for discharge.  If you initially enrolled in a program, but decided not to continue with that program and transferred to another program, and you were then unable to complete that program because the school closed, only loans you received for the second program could potentially be discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have any experience with such programs? So, what do I have to do to get my public service loans forgiven?[NEWLINE]agent: You would need to make 120 more qualifying monthly payments.[NEWLINE][BOUNDARY][NEWLINE]user: That's a lot, but it's fair enough. Can you tell me more about the teacher loan forgiveness and the benefits of the AmeriCorps program, please?[NEWLINE]agent: Are you an AmeriCorps Program volunteer?[NEWLINE]user: Yes, I am."}
{"id": "superseg_train_6867", "dialogue": "user: can you help me get a discharge on a school loan[NEWLINE]agent: Yes, I can help you learn about the eligibility requirements for discharge and how you can apply[NEWLINE][BOUNDARY][NEWLINE]user: are direct loans eligible for this?[NEWLINE]agent: Were you enrolled when your school closed?[NEWLINE]user: no I wasn't[NEWLINE]agent: Were you on approved leave of absence when your school closed?[NEWLINE]user: no sir[NEWLINE]agent: Did your school close within 120 days after you withdrew?[NEWLINE]user: Yes sir or Ma'am[NEWLINE]agent: You may be eligible for a 100 percent discharge of your loan[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more information on Federal Student Aid? What is the best way to find out who my loan officer is?"}
{"id": "superseg_train_6868", "dialogue": "user: Is there a time I would be eligible for discharge of my federal student loan?[NEWLINE]agent: Yes, you can learn about eligibility requirements of a discharge and how to apply.[NEWLINE][BOUNDARY][NEWLINE]user: What is the discharge criteria?[NEWLINE]agent: Do you have William D. Ford Federal Direct Loan, Federal Family Education Loan, or Federal Perkins Loans?[NEWLINE]user: No, I do not.[NEWLINE]agent: Were you on an approved leave of abscence when your school closed?[NEWLINE]user: No, I wasn't on an approved leave of abscence.[NEWLINE]agent: Did your school close within 120 days after you withdrew?[NEWLINE]user: No, my school did not close.[NEWLINE]agent: Then you are not eligible for a 100% discharge of your Federal Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps an unrelated question now. an approved license. What if I have FFEL Program loans that are not owned by ED?"}
{"id": "superseg_train_6869", "dialogue": "user: What about closed school loan discharges?[NEWLINE]agent: Do you need to know the benefits you have by receiving a closed school loan discharge?[NEWLINE]user: No, I do not need to know this.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you have a nonfederal private loan that you want a closed school discharge?[NEWLINE]user: Yes, I have a nonfederal private loan that I want to know about closed school discharge.[NEWLINE]agent: You would need to get into contact with that private lender to find out any information about a closed school discharge through them.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding to the (TEACH) Grant service obligation. Can you give me a more detailed explanation of the TPD download?[NEWLINE]agent: Mainly it consists of freeing from having to pay a Program loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how can I qualify for a TPD download?[NEWLINE]agent: Sure, to qualify for such a plan you must provide documentation from one of three sources.[NEWLINE]user: Can you explain more what you just mentioned please?[NEWLINE]agent: As a first step you should visit the Department of Veterans Affairs VA.[NEWLINE]user: Perfect, and what else should I keep in mind?[NEWLINE]agent: You must follow other processes to demonstrate that you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the amounts to be canceled?"}
{"id": "superseg_train_6870", "dialogue": "user: When am I eligible for discharge of my loans because my school closed?[NEWLINE]agent: You can learn about eligibility requirements for discharge and how you can apply.[NEWLINE]user: What should I get when my school closes?[NEWLINE]agent: It is of great importance to get your academic and financial aid records since you might need those records if you plan to attend another school or want to get your student loans discharged.[NEWLINE][BOUNDARY][NEWLINE]user: Yes, of course. Now I have to inquire about an educational service agency. Okay, I see your point. What if I'm applying for loan repayment from several loan servicers?[NEWLINE]agent: In that case you must submit a separate form to each of them.[NEWLINE][BOUNDARY][NEWLINE]user: But I can receive forgiveness, right? I mean, if I'm under the teacher loan forgiveness program.[NEWLINE]agent: Yes, you can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.[NEWLINE]user: What do I need to do to receive public service loan forgiveness then?[NEWLINE]agent: You would need to make 120 more qualifying monthly payments.[NEWLINE][BOUNDARY][NEWLINE]user: That's a lot, but it's fair enough. Can you tell me more about the teacher loan forgiveness and the benefits of the AmeriCorps program, please?[NEWLINE]agent: Are you an AmeriCorps Program volunteer?[NEWLINE]user: Yes, I am."}
{"id": "superseg_train_6871", "dialogue": "user: Hello, I have some questions about closed school loan discharges and I'd appreciate some answers.[NEWLINE]agent: Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Receiving a closed school loan discharge gives you several advantages.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question about Student Loan Forgiveness,can I appeal if denied?[NEWLINE]agent: You may ask the U.S. Department of Education to review the denial[NEWLINE][BOUNDARY][NEWLINE]user: so can I ask for a discharge if the training didn't help me because I had issues ongoing of my own?[NEWLINE]agent: You might qualify for a discharge on the Disqualifying status category.[NEWLINE][BOUNDARY][NEWLINE]user: are all loans able to be discharged?[NEWLINE]agent: Loans made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan Program are eligible for a discharge.[NEWLINE][BOUNDARY][NEWLINE]user: and I apply where you said?[NEWLINE]agent: Do you have a Direct Loan or FFEL Program loan and are you ready to apply for the false certification discharge?"}
{"id": "superseg_train_6872", "dialogue": "user: I have questions, questions about closed school loan discharges. Can you answer them, please?[NEWLINE]agent: Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, among other things.[NEWLINE]agent: You'll have several advantages by receiving a closed school loan discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about qualifying jobs. What types of jobs do I need to be eligible for the PSLF Program?[NEWLINE]agent: Those who work for a government organization at any level(state, federal, local, tribal) qualify for the PSLF Program.[NEWLINE][BOUNDARY][NEWLINE]user: I went to the FAQ page, but I still have questions. Who can I contact to help me?[NEWLINE]agent: Since you were unable to find the information that you need on the FAQ page, your next step will be to contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: Which repayment plans qualify for this program?[NEWLINE]agent: All income-driven repayment IDR plans and plans that base your monthly payment on your income qualify for the program.[NEWLINE][BOUNDARY][NEWLINE]user: I have a FFEL Program loan. Am I eligible for the program?"}
{"id": "superseg_train_6873", "dialogue": "user: I have some questions about closed school loan discharges.[NEWLINE]agent: Do you want to know which benefits you have by receiving a closed school loan discharge?[NEWLINE]user: Yes, go ahead.[NEWLINE]agent: You can have several advantages by receiving a closed school loan discharge.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on teacher loan forgiveness, do I need to submit a separate application for both?[NEWLINE]agent: Yes, you would need to submit a seperate application for both.[NEWLINE][BOUNDARY][NEWLINE]user: What a the eligibility requirements for me to get up to $17,500 loan forgiveness?[NEWLINE]agent: Did you teach as a highly qualified full-time math or science teacher at the secondary level.[NEWLINE]user: No, I did not teach those subjects or at that level.[NEWLINE]agent: Are you a highly qualified special ed teacher at the elementary or secondary level whose primary responsibility was to provide special ed to children with disabilities?[NEWLINE]user: No, I am not a special ed teacher."}
{"id": "superseg_train_6874", "dialogue": "user: Hi, I was wondering what conditions must occur to be eligible to discharge your federal student loan?[NEWLINE]agent: It is important to know the steps for such a process and how to generate the request.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if you made a change from Program A to B?[NEWLINE]agent: You must complete Program B before school closes.[NEWLINE][BOUNDARY][NEWLINE]user: I also want to know what happens if I don't get a loan discharge.[NEWLINE]agent: If you do not receive a loan discharge you are responsible for repaying your loan.[NEWLINE]agent: Do you need more information to be prepared if you think you were wrongly denied a loan discharge?[NEWLINE]user: no it's good[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what are ways to get a discharge?[NEWLINE]agent: There are three categories of false certification through which you might be eligible for a discharge of your Direct Loans or FFEL Program loans[NEWLINE][BOUNDARY][NEWLINE]user: is one of them for them doing things without my signature?"}
{"id": "superseg_train_6875", "dialogue": "user: Hi, I was wondering if you may be eligible if the school closes in the process?[NEWLINE]agent: Sure, it is vitally important that you know the requirements to be eligible for such a process?[NEWLINE]user: I wonder if I need the financial and academic aid records if your school closes?[NEWLINE]agent: Of course, and more if you plan to attend another school.[NEWLINE][BOUNDARY][NEWLINE]user: Can I ask something else? If I want to qualify for a TPD discharge, what documents do I need? how can i apply?[NEWLINE]agent: It is not necessary, you just have to complete and submit the application.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain the TPD download in more detail?[NEWLINE]agent: Mainly it consists of freeing from having to pay a Program loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how can I qualify for a TPD download?[NEWLINE]agent: Sure, to qualify for such a plan you must provide documentation from one of three sources.[NEWLINE]user: Can you explain more what you just mentioned please?[NEWLINE]agent: As a first step you should visit the Department of Veterans Affairs VA.[NEWLINE]user: Perfect, and what else should I keep in mind?[NEWLINE]agent: You must follow other processes to demonstrate that you qualify.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me about the amounts to be canceled?"}
{"id": "superseg_train_6876", "dialogue": "user: Could my federal student loan possibly qualify for discharge if the school in which I am currently enrolled is closing?[NEWLINE]agent: I can help you to learn about the eligibility requirements for discharge and how you can apply.[NEWLINE][BOUNDARY][NEWLINE]user: Ok what are the criteria for a possible discharge?[NEWLINE]agent: You may be eligible for a 100 percent discharge if you were unable to complete your program because your school closed.[NEWLINE]user: I was enrolled when my school closed and did not complete my desired courses.[NEWLINE]agent: In that even you may indeed be eligible for a 100% discharge of your William D. Ford Federal Direct Loan Direct Program loans, Federal Family Education Loan FFEL Program loans, or Federal Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: What is the process after I submit a TPD discharge application?[NEWLINE]agent: Did you receive something from Nelnet stating they received it?[NEWLINE]user: No, I do not know if they received it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Could a representative apply on my behalf and help me during the TPD discharge process?"}
{"id": "superseg_train_6877", "dialogue": "user: How would I pay for textbooks and other course materials if haven't receive financial aid?[NEWLINE]agent: Did your school that participates in the federal student aid program provide you a way to get textbooks and supplies you need?.[NEWLINE]user: No, they have not provided that yet but it is not the 7th day of the term yet.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What if I purchased my textbooks?[NEWLINE]agent: You could sell them back if allowed and get money for it.[NEWLINE][BOUNDARY][NEWLINE]user: Actually I also wanted to ask how long it will take to complete the entrance counseling.[NEWLINE]agent: Actually, the process should be completed in one session and usually takes around 20-30 minutes of you time.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about Financial Aid Funds. What if my course relies on online content that isn't free?[NEWLINE]agent: Actually your school could have negotiated a deal with the publisher that would allow you online access at a fraction of the cost you would pay for a physical book.[NEWLINE][BOUNDARY][NEWLINE]user: You've got it. Another question I have is about a loan. What do I need to do in order to sign a loan agreement?[NEWLINE]agent: Complete a Master Promissory Note MPN.[NEWLINE][BOUNDARY][NEWLINE]user: I would also like to find out what happens if I do not receive all the help that I request?[NEWLINE]agent: It really depends on the type of aid you have accepted when receiving your aid.[NEWLINE][BOUNDARY][NEWLINE]user: What are my options for course material formats?"}
{"id": "superseg_train_6878", "dialogue": "user: How will I receive my federal student aid?[NEWLINE]agent: Your college not the U.S. Department of Education will distribute your federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: When should I receive financial aid?[NEWLINE]agent: It all depends on what type of aid you have accepted.[NEWLINE][BOUNDARY][NEWLINE]user: It may happen that you receive some temporary help from a school, but after some time some circumstances change, such as the place of residence?[NEWLINE]agent: Yes, this could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA but then decided to live off campus or if you are selected for verification.[NEWLINE]user: Good to know. Another thingA c h l.Btw, for XXXX. and the aid can vary?[NEWLINE]agent: Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.[NEWLINE][BOUNDARY][NEWLINE]user: and how can i calculate the net price?[NEWLINE]agent: Follow these simple steps to calculate your net price, or net cost, for each school, and find out which school will be most accessible to you.[NEWLINE]user: and do you have to include the prices?"}
{"id": "superseg_train_6879", "dialogue": "user: How is it possible for me to pay for my textbooks if I have not gotten my financial aid?[NEWLINE]agent: Does your school participate in federal student aid programs?[NEWLINE]user: Yes, my school participates in the federal student aid program.[NEWLINE]agent: Are you eligible for dispursement?.[NEWLINE]user: No, I am not eligible.[NEWLINE]agent: Then you cannot get your textbooks paid through the federal student aid program.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, now about the net price calculation, what should I do if the school doesn't add the cost of attendance in the aid offer?[NEWLINE]agent: request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation[NEWLINE]user: What if the school does not include the cost of attendance in the offer of aid?[NEWLINE]agent: request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation[NEWLINE]user: And if later I have another question, where do I go?"}
{"id": "superseg_train_6880", "dialogue": "user: Hello, what benefit do I have if you do not have financial aid?[NEWLINE]agent: Schools must provide their students with a way to obtain their books and supplies by the seventh day of the period.[NEWLINE]user: Should the school participate in the program?[NEWLINE]agent: It is noteworthy that you are eligible for the disbursement, that is, the payment of your financial aid.[NEWLINE]user: How the refund process is carried out.[NEWLINE]agent: At first you will have a credit balance as long as the financial aid is approved.[NEWLINE]user: Does financial aid apply to tuition, fees, and other school fees?[NEWLINE]agent: Remember that the schools that participate in the program must provide some things to the students.[NEWLINE][BOUNDARY][NEWLINE]user: I will be a full time student, would I like to know how much my attendance cost will be? How can I calculate it?[NEWLINE]agent: Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies, transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get an interest free loan?"}
{"id": "superseg_train_6881", "dialogue": "user: when will I get the money to pay for books I need because you are late and I need it?[NEWLINE]agent: Has your school not provided a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: no they haven't[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: also can you tell me how a directplus loan is payed out like a grant?[NEWLINE]agent: Direct PLUS Loan funds are disbursed according to the same type of schedule[NEWLINE][BOUNDARY][NEWLINE]user: Can you please tell me on where can I check the information regarding my loans if my loan is passed to a different administrator?[NEWLINE]agent: All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans....[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask another question regarding my finacial aid. If ever I have money left in my financial aid after it is applied to my tuition fees and other school charges, where can I use the remaining balance?[NEWLINE]agent: Any money left over will be paid out to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges[NEWLINE][BOUNDARY][NEWLINE]user: I would personally prefer the 2nd option that the money is used for future charges. What if I have already completed the financial aid process?[NEWLINE]agent: Then you've accomplished the most important task submitting the Free Application for Federal Student Aid (FAFSA) form. Find out what you need to do next.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing, if I have finished the financial aid process, how do you cancel my work-study? Could it be through my bank account?[NEWLINE]agent: Yes, they can send your payments directly to your bank account[NEWLINE][BOUNDARY][NEWLINE]user: so the government is the one that pays us?"}
{"id": "superseg_train_6882", "dialogue": "user: I wanted to know how you will give me the financial aid to pay for books[NEWLINE]agent: Has your school provided a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: no so what now?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: is there anyway I can pay the bookstore later and get what I need now?[NEWLINE]agent: You can look to see if your school offers a bookstore voucher or other means for students to receive their books and supplies through the school or its bookstore.[NEWLINE][BOUNDARY][NEWLINE]user: I also need more info about Entrance Counseling? why do we have to do this?[NEWLINE]agent: The Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are getting into.[NEWLINE][BOUNDARY][NEWLINE]user: Ok, I appreciate it, but I also need to find out about grants.  I do not understand why the grant works in such a manner that I can't buy my books yet.[NEWLINE]agent: Usually the school first applies your grant money toward your tuition, fees, and room and board. Money left over is paid to you directly for other education expenses like the books you need.[NEWLINE][BOUNDARY][NEWLINE]user: about identifying your service provider, how do I find out who my loan manager is?[NEWLINE]agent: very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: All right, about getting the financial aid funds for the course materials, can the school help me with the online materials I need for the classes?[NEWLINE]agent: Your school may have negotiated a deal with the publisher that will allow you online access at a fraction of the cost you would pay for a physical book.[NEWLINE]user: when do they usually gives us the financial aid for books?"}
{"id": "superseg_train_6883", "dialogue": "user: I need to know what I can do to pay for course materials if I don't have any money.[NEWLINE]agent: Of course. Would you like to know when schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term?[NEWLINE]user: Yes, please.[NEWLINE]agent: Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Then I'm afraid that schools which participate in federal student aid programs do NOT need to provide a way for you to obtain your books and supplies.[NEWLINE][BOUNDARY][NEWLINE]user: What if my school provides me financial aid?[NEWLINE]agent: Sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.[NEWLINE][BOUNDARY][NEWLINE]user: Are you familiar with COA? How is the cost of attending school measured for me as a full-time student?[NEWLINE]agent: Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies, transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to get an interest free loan?"}
{"id": "superseg_train_6884", "dialogue": "user: I need help on how to pay for my course materials, I haven't received my financial aid yet.[NEWLINE]agent: Of course. Does your school participate in a federal student aid program?[NEWLINE]user: No, unfortunately not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants and student loans in general?[NEWLINE]agent: Typically, the school first applies your grant or loan money toward your tuition, fees, and if you live on campus room and board. Any money left over is paid to you directly for other education expenses.[NEWLINE][BOUNDARY][NEWLINE]user: Do you know anything about Aid Offers? Can you assist me in comparing aid and determining which is best for me?[NEWLINE]agent: yes, we can help you review schools' financial aid packages[NEWLINE][BOUNDARY][NEWLINE]user: Another thing I should know about Financial Aid Funds, what happens if I have a credit balance?[NEWLINE]agent: In that case your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges.[NEWLINE][BOUNDARY][NEWLINE]user: Another thing to consider in loan transfers. What happens if my federal student loan is moved from one service to another?[NEWLINE]agent: The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED.[NEWLINE]user: Unfortunately that doesn't apply to me. My school doesn't participate in federal student aid programs.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do about the materials that are available for my courses?"}
{"id": "superseg_train_6885", "dialogue": "user: Can you tell me how I'll receive my financial aid, please?[NEWLINE]agent: How you'll get your aid depends on the type of aid you accepted.[NEWLINE][BOUNDARY][NEWLINE]user: I know, but what can you tell me about grants and student loans?[NEWLINE]agent: Your school will give you your grant or loan money in at least two payments called disbursements. In most cases, your school must give you your grant or loan money at least once per term semester, trimester, or quarter.[NEWLINE][BOUNDARY][NEWLINE]user: What if I accepted a help offer from a school only to have it revoked later?[NEWLINE]agent: This could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA form but then later decided to live off campus.[NEWLINE]user: That doesn't apply to me. Are there any other reasons why this could happen?[NEWLINE]agent: Yes, it can also happen if you are selected for verification.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, then it all makes sense. Say, what if I have any questions or don't understand what's in the aid offer?[NEWLINE]agent: Then you should contact the financial aid office at the school. They re there to help. It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans.[NEWLINE]user: What if the school simply doesn't list the cost of attendance on the aid offer?"}
{"id": "superseg_train_6886", "dialogue": "user: I need your advice. I haven't received any financial aid yet, but I need to pay for textbooks. How am I supposed to do that without any money?[NEWLINE]agent: Are you part of a school that participates in a federal student aid program?[NEWLINE]user: No, I'm not.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if my school offers me financial aid?[NEWLINE]agent: Well, sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.[NEWLINE][BOUNDARY][NEWLINE]user: Regarding admission counseling, what can admission counseling do for me if I want to request a loan as a student?[NEWLINE]agent: Entrance Counseling fulfills any counseling requirements that arise for Direct Subsidized Loans and Direct Unsubsidized Loans[NEWLINE][BOUNDARY][NEWLINE]user: Another query about  financial aid funds for course materials. When it comes to the materials available at my school, how can I save money?[NEWLINE]agent: You may have several lower-cost options to obtain your books at your school.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if there will be any advice sessions or counseling sessions held here?[NEWLINE]agent: Yes, that's something you'll get before receiving your first loan, a complete counseling.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about Financial Aids? Yes, I'm aware of this.[NEWLINE]agent: Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?[NEWLINE]user: Yes, I am.[NEWLINE]agent: Will you also have a credit balance i.e., money left over after your financial aid is applied to your tuition, fees, and other school charges as applicable?[NEWLINE]user: Yes, I will.[NEWLINE]agent: In that case schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term.[NEWLINE][BOUNDARY][NEWLINE]user: That's great! What if my course uses a hard-copy textbook though?"}
{"id": "superseg_train_6887", "dialogue": "user: I am a federal student loan borrower and need a little help understanding about it.[NEWLINE]agent: We have checklists that can help you not feel overwhelmed with the process of student loan repayment.[NEWLINE]user: What does the checklist help me with as I work through it?[NEWLINE]agent: It will help with finding out how to make payments and figure out which repayment would be best for you and it can help with knowing what to do if you are having problems repaying.[NEWLINE][BOUNDARY][NEWLINE]user: May I know how will I protect my self from student loan scam?[NEWLINE][BOUNDARY][NEWLINE]agent: Do you think you've been the victim of a Student Loan Scam?[NEWLINE]user: Yes I might have been. I would like to know what it resembles.[NEWLINE]agent: Borrowers have reported receiving phone calls, emails, letters, and/or texts offering them relief from their federal student loans or warning them that student loan forgiveness programs would end soon.[NEWLINE][BOUNDARY][NEWLINE]user: Oh no! How can I tell if my personal student information has been stolen?[NEWLINE]agent: In that case, it is important to act quickly.  Click here for a list of offices that will help you determine what steps to take depending on your situation.[NEWLINE]user: Can you give me an example?"}
{"id": "superseg_train_6888", "dialogue": "user: dsffsdf[NEWLINE]agent: sdfgfdcxvbcvbdf[NEWLINE]agent: Have you checked the list of options for repayments?[NEWLINE]user: Yes, I have checked some of that information[NEWLINE]agent: Good, that way you can find how to do the repayments and figure out which repayment plan is better for you.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Another question on making payments. Would I receive a discount on Direct Loans for signing up for the debit withdrawal of my payments?[NEWLINE]agent: Yes, you would receive.25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Another concern about the repayment of student loans. Is the assistance you provide me free?[NEWLINE]agent: Yes, that's right. remember, you never have to pay for help with your student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to refinance this loan later should anything come up?[NEWLINE]agent: You can submit a new application for an incom-driven repayment plan to do this.[NEWLINE][BOUNDARY][NEWLINE]user: But how do I know how much I'll be required to pay?[NEWLINE]agent: The amount you repay will depend of how much you can afford to pay each month.[NEWLINE]user: So, this will depend basically on my budget, right?[NEWLINE]agent: That's right, that's the best way to afford to pay toward your student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. But what happens if at some point I  can not do the payments?"}
{"id": "superseg_train_6889", "dialogue": "user: Hello, can you tell me about the federal student loan borrower?[NEWLINE]agent: Please don't be overwhelmed by loans. Look for information on the subject.[NEWLINE]agent: It is important to review the checklist.[NEWLINE]user: What is the checklist?[NEWLINE]agent: It is important to have information regarding payments.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, Extended Repayment Plan or through loan consolidation If I don't want to use an income-driven repayment plan, is there any other options?[NEWLINE]agent: You would need to contact your loan servicer and discuss repayments options such as extending our repayment period or temporarily suspend your repayment through deferment or forbearance.[NEWLINE][BOUNDARY][NEWLINE]user: This reminds me of My Federal Student Aid. What is the procedure for making these payments?[NEWLINE]agent: It is noteworthy that you never have to pay for aid.[NEWLINE][BOUNDARY][NEWLINE]user: I'm also hoping to learn who to contact if I have any PSLF-related questions. Is there anything else I should know in case I don't find what I'm looking for?[NEWLINE]agent: You can contact FedLoan Servicing at 1-855-265-4038.[NEWLINE][BOUNDARY][NEWLINE]user: OK thanks. I'd also want to find out If your loans are not repaid in full after 20 or 25 years. How long does it take to fully reimburse the aid?[NEWLINE]agent: It is important to look for information, the balance can be forgiven.[NEWLINE]user: What forms of payments can I take?[NEWLINE]agent: You have to choose a method but not different methods.[NEWLINE][BOUNDARY][NEWLINE]user: Can I find information with the administration of the institution?"}
{"id": "superseg_train_6890", "dialogue": "user: Hi there. I have a federal student loan but I'm kinda confused about the repayment process, I would like some help with it.[NEWLINE]agent: Sure, don't let the repayment process overwhelm you. We can help you to solve some doubts you may have.[NEWLINE]agent: Have you seen the steps on the check list?[NEWLINE]user: No, I have not. Not yet at least.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Great. But this is a free of charge process? Or I have to pay some extra for your advises?[NEWLINE]agent: It's free. Remember that you will never have to pay for help with your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I heard from some of my friends that my loan can be forgiven if I consolidate it, is that true?[NEWLINE]agent: Yes, if you consolidate your loan you can increase your chances of qualifying for an affordable repayment plan or a loan forgiveness. But you need to see if this is your best option.[NEWLINE][BOUNDARY][NEWLINE]user: And what kind of things helps me in this case?[NEWLINE]agent: Some things that can help you is, if you can afford it, start making some loan payments while you still are in school.[NEWLINE][BOUNDARY][NEWLINE]user: I see, normally the payments are done after I leave the school, right?[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact my loan servicer if I am struggling to make payments?[NEWLINE]agent: Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments.[NEWLINE][BOUNDARY]"}
{"id": "superseg_train_6891", "dialogue": "user: Hello, I have many questions regarding the payment of student loans, can you tell me about it?[NEWLINE]agent: I recommend you not to worry about the subject, and look for information on the subject.[NEWLINE]agent: What can you tell me about the checklist please?[NEWLINE]user: Can you tell me about the checklist please?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: It is important that you are clear about the time you intend to pay and in what way.[NEWLINE]agent: It has to be clear that you cannot take several options, and the interest can be high depending on the loan.[NEWLINE]user: Can you help me to establish a payment plan please?[NEWLINE]agent: It is important that you consider various strategies so that you do not fall behind with payments.[NEWLINE]user: Can you explain to me what is the repayment of your total debt?[NEWLINE]agent: It consists in that your remaining balance will be forgiven, for this reason it is important to look for information related to the topic.[NEWLINE][BOUNDARY][NEWLINE]user: I want to inquire on how much money the students will get from the american opportunity credit?"}
{"id": "superseg_train_6892", "dialogue": "user: I need help understanding how the student loan repayment process works.[NEWLINE]agent: The student loan repayment process can be overwhelming. I'll be happy to help you understand how to manage and repay your student loans.[NEWLINE]agent: Have you taken a look at the checklist on our site?[NEWLINE]user: No, I haven't seen it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Should I create an online account with my loan servicer?[NEWLINE]agent: Yes, and it's very important the make sure that your contact information is correct.[NEWLINE]user: One more thing for Credits for Higher Education Expenses. how many of these types of credits are there?[NEWLINE]agent: There are two tax credits that help offset the costs of college by reducing the amount of your income tax.[NEWLINE]agent: Do you normally file a tax return?[NEWLINE]user: yes, but not every year[NEWLINE]agent: Even if you normally wouldn\u2019t file a tax return because of your income level, you should still do it, so you don't miss out on tax credits.[NEWLINE]user: what is the other tax credit besides the one you already told me about?[NEWLINE]agent: There is also the Lifetime Learning Credit which allows you to claim up to $2,000 per student per year.[NEWLINE][BOUNDARY][NEWLINE]user: are there any of those prepay programs that gives us tax benefits?"}
{"id": "superseg_train_6893", "dialogue": "user: I am very comfortable with the student loan payment process, could you help me?[NEWLINE]agent: Don't let the student loan repayment process overwhelm you. You can use this checklist to help you manage and pay your federal student loans. that way it would be easier for you[NEWLINE]agent: Do you want to know how to work on this checklist?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: Thanks to the checklist, you will discover how to make payments and determine which payment plan is best for you and will know what to do if you have trouble making payments or think you may be eligible for loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: Just remember to inquire about whether your federal student loans can be forgiven in exchange for your work as a teacher. What do I do if I want to apply for loan repayment as a teacher?[NEWLINE]agent: You need to submit a completed Teacher Loan Forgiveness Application to your loan servicer. You must have completed the required five consecutive years of qualifying teaching[NEWLINE][BOUNDARY][NEWLINE]user: Perhaps a completely unrelated question now, after you've graduated or left school. How nice is it, and should I go for the cheapest monthly payment?[NEWLINE]agent: you can select a payment plan based on income, you can have multiple obions[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for student loans. Is there something you are doing for the covid-19 emergency?[NEWLINE]agent: Yes, they are automatically suspending monthly payments of your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for about the COVID-19 emergency. If I don't choose a specific payment plan, what can happen?[NEWLINE]agent: In that case your loan will be included in the Standard Payment Plan. Please note that you can change to a different plan at any time by contacting your loan manager.[NEWLINE]user: Can you explain what happens better if I don't select a specific payment plan?[NEWLINE]agent: there will be no problem since a standard plan is placed and you can change it whenever you want[NEWLINE][BOUNDARY][NEWLINE]user: If I can't make the payments, what should I do?"}
{"id": "superseg_train_6894", "dialogue": "user: I am confused about the student loan repayment process, can you help me?[NEWLINE]agent: Don't let the student loan repayment process overwhelm you. I recommend that you use a checklist to help you manage and pay your federal student loans.[NEWLINE]agent: do you want to do the checklist?[NEWLINE]user: yes I would like it[NEWLINE]agent: This list will help you make payments and determine which payment plan is best for you. And you'll know what to do if you're having trouble making payments or think you might be eligible for loan forgiveness.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to complete Exit Counseling?[NEWLINE]agent: If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling each time you drop below half-time enrollment, graduate, or leave school.[NEWLINE]user: Sure. Now I need to ask about After graduation or leaving school. With this list I can see plans that will have a payback of up to 20 or 25 years?[NEWLINE]agent: yes but if it is not fully refunded within that time the remaining balance will be forgiven.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. I'd also like to learn more about this repayment plan. And how would this assist me?[NEWLINE]agent: We can offer you a repayment plan that will help you save money over time because your monthly payments may be slightly higher than payments under other plans, this will make you pay it faster.[NEWLINE][BOUNDARY][NEWLINE]user: If the established amount is not paid at the right time or if payments begin to be delayed, is the loan considered in arrears?[NEWLINE]agent: yes and you may be charged late fees[NEWLINE][BOUNDARY][NEWLINE]user: using Loan Simulator. If I want to pay my loans quickly and I want to afford it, what can I do?[NEWLINE]agent: you must select the standard Payment Plan[NEWLINE][BOUNDARY][NEWLINE]user: When I sign up, what benefit does my payment have automatically taken from your bank account every month?"}
{"id": "superseg_train_6895", "dialogue": "user: Is there a way to estimate my aid I could get?[NEWLINE]agent: Do you want to estimate your federal student aid, but are not ready to actually apply for the aid?[NEWLINE]user: No, that is not the case.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me an info about the questions I would need to answer on FAFSA4caster?[NEWLINE]agent: You answer such things as financial and other questions that will help estimate your federal student aid eligibility and most questions are easy.[NEWLINE][BOUNDARY][NEWLINE]user: Assuming there was a strong enough situation could it affect you in such a way that you might be eligible for help?[NEWLINE]agent: Military family members can enter situations that could affect your eligibility for help[NEWLINE][BOUNDARY][NEWLINE]user: Could tell me more about f questions Asked in FAFSA4caster?[NEWLINE]agent: It would be best to answer all the questions on FAFSA4caster, even if it is just an estimate to get the most accurate estimation.[NEWLINE][BOUNDARY][NEWLINE]user: Good to know. Do you happen to know about  FAFSA form? What if I don't provide my information on the FAFSA?[NEWLINE]agent: the application will be considered rejected, and you may not be able to receive any federal student aid. The most you could get depending on what your college financial aid office decides would be a loan called an unsubsidized loan.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. Now I need to inquire about FAFSA. How will the data provided by FAFSA4caster be displayed?[NEWLINE]agent: Did you complete all the relevant questions in the FAFSA4caster?[NEWLINE]user: Yes, I have completed all the questions."}
{"id": "superseg_train_6896", "dialogue": "user: What is available for me to estimate my student aid?[NEWLINE]agent: Are you not ready to apply for federal student aid, but want an estimate for future reference?[NEWLINE]user: Yes, I am not ready and just would like an estimate.[NEWLINE]agent: Then you are fortunate enough to get an estimate with FAFSA4caster.[NEWLINE]user: I'm wondering if my state government offers financial aid for students?[NEWLINE]agent: Yes, aid could be available through the state government.[NEWLINE][BOUNDARY][NEWLINE]user: What can you tell me about grants?[NEWLINE]agent: The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.[NEWLINE][BOUNDARY][NEWLINE]user: What types of loans are there?[NEWLINE]agent: The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.[NEWLINE]agent: Did you know that you have to pay back a student loan along with interest?"}
{"id": "superseg_train_6897", "dialogue": "user: Hi there. I would like to know about estimate the aid that I could receive.[NEWLINE]agent: Sure no problem. But first, let me ask you, are you ready to apply for the aid?[NEWLINE]user: No, not yet. but I would like to know how would it be, if I apply for it.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Great. SO, can you tell me about how the questions on the forms are?[NEWLINE]agent: Sure, no problem. The questions you mean are those on fafasa4caster.[NEWLINE]user: Also, I need to find out the parent information on the FAFSA form. How can I tell the difference between a dependent student and an independent student again?[NEWLINE]agent: Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also like to find out how to determine the net cost of attending college?[NEWLINE]agent: Yes, once you complete it, the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: very well. I understand and I am going to see the net amount that the worksheet will give me. I know that this question sounds a bit silly but. What is a loan?[NEWLINE]agent: A loan is money you would borrow to pay for college and you must repay the loan and interest that accrues.[NEWLINE][BOUNDARY][NEWLINE]user: On a very similar note. But what if I use the method to make this estimate?[NEWLINE]agent: Yes, you can try the fafasa4caster.[NEWLINE][BOUNDARY][NEWLINE]user: This is only for high school students or also can be done by anyone?"}
{"id": "superseg_train_6898", "dialogue": "user: Hi I have heard about FAFSA4caster. Could you please tell me what it is?[NEWLINE]agent: Are you thinking of applying for federal student aid?[NEWLINE]user: Yes I am thinking of starting a college degree and would be some financial help and am thinking of applying for federal help.[NEWLINE]agent: Then you should try the FAFSA4caster. This will help if you would like to estimate your federal student aid.[NEWLINE][BOUNDARY][NEWLINE]user: What additional steps do I need to take in order to collect my loan? What do I do if I'm getting a Direct Loan for the first time?[NEWLINE]agent: do you want to know what to do?[NEWLINE][BOUNDARY][NEWLINE]user: yes and also yes Is there a time limit on how long I can receive loans?[NEWLINE]agent: Are you a first-time borrower as of July 1, 2013?[NEWLINE]user: no in this case no[NEWLINE]agent: Has a limit been applied to you?[NEWLINE]user: yes"}
{"id": "superseg_train_6899", "dialogue": "user: Hi, can you tell me how to estimate federal aid?[NEWLINE]agent: So far, it is not available to request the debt estimate.[NEWLINE]user: For when would it be available to request the estimate?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: What is the FAFSA4caster?[NEWLINE]agent: Do you have to understand all the FAFSA4caster options?[NEWLINE]user: I'd like to ask about Understanding Financial Aid.[NEWLINE]agent: As you prepare for college or career school, explore how financial aid works, learn about the types of aid, and find out if you re eligible. You can also estimate what aid you may be eligible for when you check out FAFSA4caster. And where can I find out if I am eligible for the assistance?[NEWLINE][BOUNDARY][NEWLINE]user: I'd also want to ask regarding  FAFSA4caster. What kinds of questions can you expect to see on FAFSA4caster?[NEWLINE]agent: You can find financial and other questions that are used to estimate your eligibility.[NEWLINE][BOUNDARY][NEWLINE]user: I was wondering on how does my school calculate my need-based aid?[NEWLINE]agent: As for non-need based aid, they use various factors to calculate that.[NEWLINE][BOUNDARY][NEWLINE]user: I'm curious about FAFSA4caster as well. Which estimate is the most precise?[NEWLINE]agent: It is vitally important to answer all FAFSA4caster questions.[NEWLINE][BOUNDARY][NEWLINE]user: What does FAFSA4caster consist of?"}
{"id": "superseg_train_6900", "dialogue": "user: Good day. I'd like to know how I can estimate my aid, please.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but you aren't yet ready to apply for aid?[NEWLINE]user: Yes.[NEWLINE]agent: Then you should try FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: Good to Know. Another thing would have to carry out another procedure or request to obtain the benefit. What about the 2019-20 academic year?[NEWLINE]agent: The online free application for FAFSA forms are required to be submitted by 11:59 pm CT June 30, 2020; and any updates or corrections by 11:59 CT Semptember 12, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Are there specific deadlines for the college?[NEWLINE]agent: Each college has its own deadline and ask your college the definition of an application deadline they go by.[NEWLINE]agent: Do you know if it is the date your FAFSA form is processed or the date the college receives the processed FAFSA data?[NEWLINE]user: No, I am not sure?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What about state deadlines?"}
{"id": "superseg_train_6901", "dialogue": "user: By telling me how to estimate my student aid you'd help me a lot.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?[NEWLINE]user: No, I'm ready to apply.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do after I have completed all the relevant questions in the FAFSA4caster?[NEWLINE]agent: After that the screen displays a worksheet to help you determine the net cost of attending college.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you, So I need to fill out the Free Application for Federal Student Aid (FAFSA) form. Is it hard to fill out the FAFSA?[NEWLINE]agent: It is an easy and straightforward process to fill out the FAFSA and you just need to select the Fill Out the FAFSA button on the home page and just follow the directions on the page.[NEWLINE][BOUNDARY][NEWLINE]user: I was curious on what FAFSA4caster actually meant for? I want to know so I can get an idea of how much and what type of federal aid I may receive.[NEWLINE]agent: Adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.[NEWLINE][BOUNDARY][NEWLINE]user: To understand financial aid, can you give me complete details about the specific aspects of Federal Student Aid here?[NEWLINE]agent: With our service here you can explore how financial aid works, learn about the types of aid, and find out if you're eligible or not.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, have you heard of FAFSA4caster? What types of questions must I answer in FAFSA4caster?[NEWLINE]agent: In FAFSA4caster, you answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.[NEWLINE]agent: Do you want to know how to get the most accurate estimate?"}
{"id": "superseg_train_6902", "dialogue": "user: Hey, I need a hand with estimating my aid online.[NEWLINE]agent: Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?[NEWLINE]user: Not quite. I'm ready to apply.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can I simply fill in the college grants that I hope to receive or do I need an accurate number?[NEWLINE]agent: Yes, you can fill in the amounts of state and college grants, and any scholarships, that you expect or hope to get.[NEWLINE][BOUNDARY][NEWLINE]user: II is currently serving in the US military and will run through June 30, 2021. Do I mark yes or no, for veteran status? I hope to continue serving my country as I have been doing[NEWLINE]agent: In your case, you should mark no.[NEWLINE]user: Can you brief me or give me information on possible questions that I will encounter in FAFSA4caster?[NEWLINE]agent: You answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.[NEWLINE][BOUNDARY][NEWLINE]user: Now I'd like to ask a completely unrelated question. What is the definition of need-based aid? So you won't tell me anything about that need-based aid calculation formula?[NEWLINE]agent: As for non-need based aid, they use various factors to calculate that.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. I'd also like to know more about the estimate federal student aid. Do you have any information regarding FAFSA4caster?[NEWLINE]agent: Yes, we do have information provided by FAFSA4caster.[NEWLINE][BOUNDARY][NEWLINE]user: What happens when I select \"calculate\"?"}
{"id": "superseg_train_6903", "dialogue": "user: What kind of counseling is required before I receive my Federal Student Aid?[NEWLINE]agent: Have you heard of entrance counseling?[NEWLINE]user: Yes, but am not sure what it is.[NEWLINE]agent: Entrance counseling is required before you can get your first Direct Subsidized or Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate.[NEWLINE][BOUNDARY][NEWLINE]user: What about TEACH grant counseling?[NEWLINE]agent: You would have to complete TEACH grant initial and subsequent counseling.[NEWLINE][BOUNDARY][NEWLINE]user: What about financial awareness counseling?[NEWLINE]agent: Financial awareness counseling provides tools and information that would help you understand your particular financial aid and help with managing your finances.[NEWLINE][BOUNDARY][NEWLINE]user: I understand how I can get this advice and if it has any additional cost? I can recalculate my monthly payment[NEWLINE]agent: yes, LOG IN TO START[NEWLINE][BOUNDARY][NEWLINE]user:  Preview a read - only version of the complete form"}
{"id": "superseg_train_6904", "dialogue": "user: Hi there. I would like to have some information related to counseling.[NEWLINE]agent: Do you want to enter into the counseling?[NEWLINE]user: Not, really, but I'm looking information anyway about it.[NEWLINE][BOUNDARY][NEWLINE]agent: I see, well there is always the chance of help others. Are you interested into be in the financial awareness counseling area?[NEWLINE]user: Sounds interesting. But, not really.[NEWLINE][BOUNDARY][NEWLINE]agent: And what about the plus credit counseling?[NEWLINE]user: Thanks, but that doesn't call my attention.[NEWLINE][BOUNDARY][NEWLINE]agent: And as a exit counseling?[NEWLINE]user: mmmmh, that sounds nice. You can give me some more information.[NEWLINE]agent: The exit counselor works with those students who graduate, leave school or get drop out. They help them to provide information about the repayment of the loan.[NEWLINE][BOUNDARY][NEWLINE]user: Oh great. That sounds good. What I need to do?"}
{"id": "superseg_train_6905", "dialogue": "user: Hello, what types of advice do you give?[NEWLINE]agent: Among several options we have the entrance Counseling.[NEWLINE]user: Can you inform what the entrance counseling consists of?[NEWLINE][BOUNDARY][NEWLINE]agent: It consists mainly of financial awareness counseling.[NEWLINE]user: What does this procedure consist of?[NEWLINE]agent: Sure, it's meant to provide tools and information to help you understand your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to find out provide tools and information to help you understand. Who should complete the co-signer form?[NEWLINE]agent: If you are the spouse of the applicant, then you should complete the Income-Drive Repayment Plan Request.[NEWLINE][BOUNDARY][NEWLINE]user: Where do I go to click for co-sign code?[NEWLINE]agent: You should click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate the code.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do?"}
{"id": "superseg_train_6906", "dialogue": "user: Hello, can you tell me what types of financial help can I take?[NEWLINE]agent: Among all the available ones, can you take the entrance counseling?[NEWLINE]user: Can you give me information about the entrance counseling?[NEWLINE][BOUNDARY][NEWLINE]agent: Also, what is financial awareness?[NEWLINE]user: Can you inform me of financial awareness?[NEWLINE]agent: This plan is primarily intended to provide tools and information to help you understand your financial aid.[NEWLINE][BOUNDARY][NEWLINE]user: I have another TEACH Grant Agreement To Serve (ATS) question. What kind of student fills out the TEACH Grant Agreement To Serve (ATS) form?[NEWLINE]agent: Students that complete this form are those who are in receipt of a TEACH Grant and who have also completed TEACH Initial and Subsequent Counseling for the same Award Year[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to apply for a TEACH Grant Agreement To Serve (ATS)?[NEWLINE]agent: Firstly, you will your verified FSA ID[NEWLINE][BOUNDARY][NEWLINE]user: What is the first step in completing the TEACH Grant Initial and Subsequent Counseling form?"}
{"id": "superseg_train_6907", "dialogue": "user: I wanted to know what counseling types there are. Can you tell me, please?[NEWLINE]agent: Of course. Would you like to hear more about entrance counseling?[NEWLINE]user: No, I already know that one.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to hear more about financial awareness counseling?[NEWLINE]user: No, I've read about that one, too.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to hear more about PLUS credit counseling?[NEWLINE]user: Yes, go ahead.[NEWLINE]agent: PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history. PLUS Credit Counseling can be completed voluntarily at any time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me more about Charged Off account and how do you examine a charged off account?[NEWLINE]agent:  Any account open or closed that has been written off during the two years preceding the date of the credit report with a balance greater than zero.[NEWLINE][BOUNDARY][NEWLINE]user: what proof do we need to have for wage garnishment?"}
{"id": "superseg_train_6908", "dialogue": "user: I would like to know what types of counseling are there.[NEWLINE]agent: Of course. Do you want to learn more about entrance counseling?[NEWLINE]user: Yes, that'd be nice.[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm looking for TEACH grant counseling instead?[NEWLINE]agent: Then you can complete TEACH Grant Initial and Subsequent Counseling.[NEWLINE][BOUNDARY][NEWLINE]user: And what about financial awareness counseling?[NEWLINE]agent: Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.[NEWLINE][BOUNDARY][NEWLINE]user: I just remember asking about federal student aid. Are there any extenuating circumstances related to bad credit?[NEWLINE]agent: Yes, there are extenuating circumstances relating to the adverse credit history. Remember: Endorsers aren't eligible for this option.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have reviewed the information above and no longer wish to document extenuating circumstances?"}
{"id": "superseg_train_6909", "dialogue": "user: Good day. Can you tell me about the different types of counseling, please?[NEWLINE]agent: Of course. Do you want to know more about entrance counseling?[NEWLINE]user: No, I already know that type.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know more about financial awareness counseling?[NEWLINE]user: Yes, please.[NEWLINE]agent: Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.[NEWLINE][BOUNDARY][NEWLINE]user: If my income or family size has changed, can I do a new calculation and reduce my payment?[NEWLINE]agent: you can request that your income-based payment be recalculated to reduce your current monthly payment[NEWLINE][BOUNDARY][NEWLINE]user: Who should complete this?[NEWLINE]agent: Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans[NEWLINE][BOUNDARY][NEWLINE]user: Is there a repayment plan?"}
{"id": "superseg_train_6910", "dialogue": "user: You can help me with counseling for financial aid[NEWLINE]agent: Did you want to learn more about Entrance Counseling?[NEWLINE]user: yes[NEWLINE]agent: Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.[NEWLINE]user: can you help me start?[NEWLINE]agent: Yes, we can help you Log In to Start[NEWLINE]user: What happens if I do a short sale?[NEWLINE]agent: In this case, your short sale will need to be approved and completed.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find more information on this?[NEWLINE]agent: You can find more information about this on our website, including information on Deed in Lieu.[NEWLINE]user: What does a collection account mean?"}
{"id": "superseg_train_6911", "dialogue": "user: Hello there. I have some doubts related to the types of counseling.[NEWLINE]agent: Sure, no problem. But which kind of counseling? Maybe the entrance counseling?[NEWLINE]user: No, not that one. That's not the one I'm looking for, I think.[NEWLINE][BOUNDARY][NEWLINE]agent: OK. And what about the financial awareness counseling then?[NEWLINE]user: No, That's not the one either.[NEWLINE][BOUNDARY][NEWLINE]agent: Maybe the plus credit counseling perhaps?[NEWLINE]user: Yes, About that one.[NEWLINE]agent: Alright. The plus credit counseling is required if the u.s. department of education has informed you that you have an adverse credit history and have obtained and endorser or documented to the satisfaction of the u.s. department of education that there are extenuating circumstances related to your adverse credit history.[NEWLINE]agent: Also if you are a plus credit counseling you can complete voluntarily at any time, did you knew that?[NEWLINE]user: No, I wasn't aware of  that. But that's great to know.[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: And there is any other type of counseling?"}
{"id": "superseg_train_6912", "dialogue": "user: I am in need of lowering or suspending my student loan payments.[NEWLINE]agent: We can help you stay on track to be sucessful at repaying of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I apply for an income-driven repayment plan?[NEWLINE]agent: You federal loan servicer would notify you letting you know if you are eligible and if you qualify for a lower payment amount.[NEWLINE][BOUNDARY][NEWLINE]user: Are there solutions for me because I cannot afford my payment amounts?[NEWLINE]agent: Yes, there are solutions for situations when you cannot afford your repayment of your loans.[NEWLINE]user: However, the issues I'm having right now are due to the coronavirus outbreak. I'm still dealing with several other economic issues that are becoming more difficult to manage. Is there a viable alternative?[NEWLINE]agent: Those who have a federal student loan are automatically being placed in an administrative forbearance, which allow them stop making their monthly loan payments.[NEWLINE]user: Oh, that's great to hear. But I can also do smaller payments if I have the chance right?[NEWLINE]agent: That's right. They won't be mandatory, but you are free to do them if you can.[NEWLINE]user: Where else I can go if I have more question about this?"}
{"id": "superseg_train_6913", "dialogue": "user: Hi, I have come on hard times and am battling to pay my student loan. Is there a way I could lower my payments for a time?[NEWLINE]agent: Yes there is a way  you can make lower payment, we will help you successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: If I qualify and apply for an Income-Driven Repayment Plan and am successful with my application, what happens after I apply?[NEWLINE]agent: Once you have applied your federal loan servicer will let you know regarding your eligibility and, if you qualify, what you loan payment amount will be.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to ask you another question about student loans. What are the requirements for a deferment?[NEWLINE]agent: Do you think that you may qualify for a Hardship Deferment?[NEWLINE]user: How do I find out if I qualify for that Hardship Deferment?[NEWLINE]agent: Are you receiving any sort of welfare?[NEWLINE]user: I am not receiving any sort of welfare at all.[NEWLINE]agent: Are you working full-time with earnings that would fall below 150% of the poverty guideline for your family size and state of residence?[NEWLINE]user: I am not working full-time as I am a student.[NEWLINE]agent: Are you serving in the Peace Corps?[NEWLINE]user: I am not.  I am simply a full-time student."}
{"id": "superseg_train_6914", "dialogue": "user: Hello, how can I lower or suspend my aid payments?[NEWLINE]agent: We will give you all the advice to carry out your procedures successfully.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me the advice?[NEWLINE]agent: The person in charge of processing your data is the federal loan administrator.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question regarding Mandatory Forbearance. What kinds of loans qualify for mandatory forbearance?[NEWLINE]agent: eligility would only apply to Direct Loans and FFEL Program loans.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any relief of student loans payment because of COVID-19?[NEWLINE]agent: Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?[NEWLINE]agent: Yes, if you are serving in a medical or dental internship or residency program and meet other requirements.[NEWLINE][BOUNDARY][NEWLINE]user: What is the time frame of a mandatory forbearance?"}
{"id": "superseg_train_6915", "dialogue": "user: I'm having difficulty keeping up with my student loan payments and need to find a way to lower them.[NEWLINE]agent: I'll do my best to help you stay on the path of sucessful repayment of your student loans.[NEWLINE][BOUNDARY][NEWLINE]user: Thank you. Should I apply for an Income-Driven Repayment Plan?[NEWLINE]agent: An IDR plan can help make your payments more affordable, because they are based on your income.[NEWLINE]agent: Will you be applying for an IDR plan?[NEWLINE]user: I don't know yet. I need more information about IDR plans first.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does it matter that I just started repaying my loan 6 months ago?[NEWLINE]agent: There are solutions for everyone, regardless of how long they have been repaying their loans.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing for information on the questions you would have to answer on FAFSA4caster. Could situations affect your eligibility for help?[NEWLINE]agent: All of the billing elements of your student loan are handled by your loan servicer. You are advised to contact them to find out more and get any help you may need[NEWLINE][BOUNDARY][NEWLINE]user: Is there a section on the website dedicated to servicing my Great Lakes or Nelnet Loan?"}
{"id": "superseg_train_6916", "dialogue": "user: Is it possible to lower or suspend my student loan payments?[NEWLINE]agent: We can help you with that so you can stay successful at repayment of your federal student loans.[NEWLINE][BOUNDARY][NEWLINE]user: What about during the COVID-19 pandemic?[NEWLINE]agent: All federal student loan borrowers are being placed into an administrative forbearance so no loan payments are due until after September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: I'd also want to find out Having Student Loan Forgiven? Can you give me some more information about the types of repayment plans available?[NEWLINE]agent: Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a grace period after graduation?[NEWLINE]agent: After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.[NEWLINE][BOUNDARY][NEWLINE]user: Would that be when I would have to begin making payments?[NEWLINE]agent: Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.[NEWLINE]agent: Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?[NEWLINE]user: Yes, it is."}
{"id": "superseg_train_6917", "dialogue": "user: I want to suspend my student loan payments, due to the current crisis. Can you help me with that?[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE]user: Even if I just started to repay my loan?[NEWLINE]agent: Yes. Whether you are just beginning to repay your student loan s or have been in repayment for a while, sometimes you might have trouble affording your payment amount. Fortunately, there are solutions.[NEWLINE][BOUNDARY][NEWLINE]user: I see. What if I don't recertify on time?[NEWLINE]agent: In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about this Temporary Relief for loans, would I be able to suspend my monthly payments as I am without work, as a result of COVID-19?[NEWLINE]agent: To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that I could lower my payments on an income-driven repayment plan?[NEWLINE]agent: Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size.[NEWLINE]user: Are there any tax implications of going for an income-driven repayment plan?"}
{"id": "superseg_train_6918", "dialogue": "user: Hello, I need to know if I can somehow lower my student loan payments. Times are tough.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: That's reassuring. But what if I don't recertify on time?[NEWLINE]agent: In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding payments to other loan servicers, what is the procedure?[NEWLINE]agent: First, find you loan servicer's contact information.[NEWLINE]user: what happens when I use automatic debit?[NEWLINE]agent: You could get some kind of incentive if you use automatic debit.[NEWLINE]user: Is there a bonus available for automatic debit?"}
{"id": "superseg_train_6919", "dialogue": "user: I'd like to suspend my student loan payments, but I don't know if or how I can.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. Can you tell me more about deferment and forbearance, for starters?[NEWLINE][BOUNDARY][NEWLINE]user: Would I be able to suspend my monthly payments as I am without work as a result of COVID-19?[NEWLINE]agent: To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.[NEWLINE][BOUNDARY][NEWLINE]agent: Yes. You can learn more about deferment and forbearance on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now, about these administrative forbearance and suspension of payments, what options do I have if I had a decrease in income?[NEWLINE]agent: You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Is there a way to get temporary relief?[NEWLINE]agent: A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default.[NEWLINE][BOUNDARY][NEWLINE]user: Can you also tell me why I should apply for an income-driven plan?[NEWLINE]agent: Yes. An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using Loan Simulator.[NEWLINE]agent: Do you want to know what to do after you apply?"}
{"id": "superseg_train_6920", "dialogue": "user: You can help me by telling me how to suspend my student loan payments. I can't pay them at the moment.[NEWLINE]agent: Of course. We'll help you stay on the path to successful repayment of your federal student loan.[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my income-driven repayment plan somehow?[NEWLINE]agent: Did you have an increase in family size or a decrease in income?[NEWLINE]user: No, nothing of that has changed. Just my expenses.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Does your website have any information about forbearance?[NEWLINE][BOUNDARY][NEWLINE]user: I need to know if it owns it if not to look for that information elsewhere. Why will that interest be compounded?[NEWLINE]agent: that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans[NEWLINE][BOUNDARY][NEWLINE]agent: Yes, you can learn more about deferment and forbearance on our website.[NEWLINE][BOUNDARY][NEWLINE]user: another question for you regarding  IDR plan. What if I recently had a decrease in income?[NEWLINE]agent: In that case you can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.[NEWLINE][BOUNDARY][NEWLINE]user: Well, that's good to know. Can I get some temporary relief, too?"}
{"id": "superseg_train_6921", "dialogue": "user: Could you help me understand how to repay my federal student loan without going into default?[NEWLINE]agent: First you should understand your loan agreement, make sure you know all loan info, and make sure to get ahold of your loan servicer when you might have trouble making your payment.[NEWLINE]agent: Have you missed a payment or made a payment late?[NEWLINE]user: Yes, I have missed a payment.[NEWLINE]agent: Then you would be considered delinquent and late fees probably will be added to what is due; but there is a chance that you could avoid default by contacting your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do when I receive the welcome letter from my new administrator?[NEWLINE]agent: You must do the following, do you want to know?[NEWLINE][BOUNDARY][NEWLINE]user: I would like to know something about the successful payment of the federal student loan and avoid falling into default, is there an effective way to follow or track my loans online?[NEWLINE]agent: Yes, you can find out about all your federal student loans from the US Department of Education by signing in to \"My Federal Student Aid\".[NEWLINE][BOUNDARY][NEWLINE]user: Do you also know about Get Relief. I can do this even by applying for deferral and forbearance.[NEWLINE]agent: Yes, you can, but you need to keep in mind some considerations.[NEWLINE][BOUNDARY][NEWLINE]user: ok, another question, what steps should I take to choose the best loan? know of someone who has defaulted on their student loan? What would be the recommendations for not defaulting on my loan?[NEWLINE]agent: Always try to avoid default first of all and take the time to comprehend your loan agreements and what are the exact loan types you are getting; and never borrow more money than you need or more than you expect to pay back.[NEWLINE]user: What should I do if my federal student loan is delinquent?[NEWLINE]agent: You should look into the Student Loan Debt Collection Assistant, which the US Department of Education developed along with Consumer Financial Protection Bureau because it has tools that will give you access to special repayment options.[NEWLINE][BOUNDARY][NEWLINE]user: What is my promissory note?"}
{"id": "superseg_train_6922", "dialogue": "user: Hello, can you advise me to pay your student loan?[NEWLINE]agent: It has to be pending in relation to the payment systems, so it is recommended that you contact your pre administrator.[NEWLINE]agent: Since it can bring complications by not making a payment in the stipulated time.[NEWLINE]user: What if I don't make a payment on time?[NEWLINE]agent: As penalties, charges may be generated for late payment charges, among other things.[NEWLINE][BOUNDARY][NEWLINE]user: There is something else about my loan payment, what are the changes, if I get an alternative repayment plan?[NEWLINE]agent: Under this alternative repayment plan, your required monthly payment is not based on your income.[NEWLINE][BOUNDARY][NEWLINE]user: Also, to avoid the default, what can you tell me about the loans and their default?[NEWLINE]agent: It is important to cancel in a stipulated time and request loans that you can pay.[NEWLINE]user: Okay. May I know how does a loan servicer assist me?[NEWLINE]agent: A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.[NEWLINE]user: What can you tell me about Avoiding Default Steps? What is the Loan Debt Collection Assistant's role?[NEWLINE]agent: It is a tool that aims to give information on how to access the full range of special payment options available to you.[NEWLINE][BOUNDARY][NEWLINE]user: I wonder what would happen if I can't make a monthly payment?[NEWLINE]agent: It is important that you seek information from your loan servicer.[NEWLINE]user: Can you tell me about this topic?"}
{"id": "superseg_train_6923", "dialogue": "user: What if I lost my job and cannot make my monthly student loan payment?[NEWLINE]agent: Are you not able to make your payment at this time?[NEWLINE]user: Yes, I am not able to make my student loan payment.[NEWLINE]agent: You should contact your loan servicer as quick as possible and they could help you with options at this time.[NEWLINE]user: Could I just let the delinquency or default notices alone until I can pay it?[NEWLINE]agent: It is smart to never ignore your delinquency or default notices from your loan servicer.[NEWLINE][BOUNDARY][NEWLINE]user: What about my promissory note?[NEWLINE]agent: You should always read your promissory note because it is a legal document and once signed it means you are legally responsible to repay your loan according to the terms.[NEWLINE][BOUNDARY][NEWLINE]user: I see. Let me ask another question. How much is the extension if I cannot pay with that 15% of my salary?. Ok, but do you have any advice on how to avoid the garnishment of 15% of my disposable salary?[NEWLINE]agent: You can negotiate repayment terms acceptable to ED or the private collection agent and ensure that ED receives the first payment no later than 30 days from the day the garnishment notice was sent.[NEWLINE][BOUNDARY][NEWLINE]user: cool. Can you tell me more about what should I do if I'm contacted by anyone that's not the Default Resolution Group about fees for getting my student loan out of default?"}
{"id": "superseg_train_6924", "dialogue": "user: Hello, can you advise me on the mechanisms to pay your federal student loan without falling into default?[NEWLINE]agent: There are several mechanisms, such as extending your loan contract. In addition to contacting your administrator.[NEWLINE]user: What if you don't make a payment on time?[NEWLINE]agent: Primarily, you may be charged late fees.[NEWLINE][BOUNDARY][NEWLINE]user: Is it worth highlighting the importance of avoiding payment default?[NEWLINE]agent: It is important to note that it is important that you do not borrow more than you need or more than you expect to be able to pay.[NEWLINE][BOUNDARY][NEWLINE]user: Well I'm having some financial problems but nothing that can't be resolved. What if I want to consolidate a more defaulted loan that I got for my child's education?[NEWLINE]agent: The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR).[NEWLINE]user: Ah, I see. So what do I need to do to reconsolidate a defaulted direct consolidation loan then?[NEWLINE]agent: You must also include at least one other eligible loan in the consolidation in addition to meeting one of two requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Makes sense, but how can I rehabilitate a defaulted Federal Perkins Loan?"}
{"id": "superseg_train_6925", "dialogue": "user: I would like to know what happens if I cannot make my monthly payment?[NEWLINE]agent: Do you have any kind of problem making your monthly payments?[NEWLINE]user: it is not my case I just need to inform about it[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What are the steps to pay my federal student loan?[NEWLINE]agent: Before going through the steps you should make sure to contact your loan servicer if you are having trouble making payments can help you avoid default.[NEWLINE]user: ok but if i don't make a payment on time what can i expect?[NEWLINE]agent: Please note that if your loan is delinquent and late fees may apply. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan servicer immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Can my loan servicer help me if I can't pay? What could be an option?[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to know if I apply for an Income-driven repayment plan, is this also connected to the amount of taxes I'll be required to pay on my loan forgiveness?[NEWLINE]agent: Yes, you will need to pay taxed based on the amount forgiven.[NEWLINE][BOUNDARY][NEWLINE]agent: if you can help for example to obtain a deferment or leniency on your debt[NEWLINE]user: What will happen if I disregard the large number of default notices from my loan servicer?"}
{"id": "superseg_train_6926", "dialogue": "user: I'm having trouble making the payments on a loan[NEWLINE]agent: So you are having trouble making your monthly payments?[NEWLINE]user: yes[NEWLINE]agent: You can contact your loan servicer and they can help you understand your options[NEWLINE][BOUNDARY][NEWLINE]user: any advice I could have used before getting the loan?[NEWLINE]agent: You should fully understand your loan agreement and the type of loan you are receiving[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I want to pay off the defaulted loan in three installments before you consolidate it?[NEWLINE]agent: choose to make three payments on the defaulted loan before you consolidate it.[NEWLINE][BOUNDARY][NEWLINE]user: What is the rehabilitation of the loan?[NEWLINE]agent: There are different programs for this. William D. Ford Federal Direct Loan (Direct Loan) Program and Federal Family Education Loan (FFEL) Program[NEWLINE][BOUNDARY][NEWLINE]user: How much can I pay to consolidate my loan?"}
{"id": "superseg_train_6927", "dialogue": "user: What steps can I take to successfully repay my federal student loan and avoid default?[NEWLINE]agent: It is important to stay on top of your loan information, and making sure to contact your loan servicer if you are having trouble making payments can help you avoid default.[NEWLINE]agent: Do you want to know what happens if you don't make a payment on time or if you don't?[NEWLINE]user: yes[NEWLINE]agent: ok note that if this happens your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately.[NEWLINE][BOUNDARY][NEWLINE]user: Loan Consolidation is also something I'd like to learn about. What if I need to refinance a defaulted plus loan for my son's education?[NEWLINE]agent: The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR).[NEWLINE][BOUNDARY][NEWLINE]user: I also want to ask about the loan agreement, what can I do to avoid non-compliance?[NEWLINE]agent: Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay[NEWLINE][BOUNDARY][NEWLINE]user: Now I have a completely unrelated concern about the annual deadline. Are there any consequences if I don't re-certify my annual income and family size by the deadline?[NEWLINE]agent: In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance[NEWLINE][BOUNDARY][NEWLINE]user: I was looking on the internet. how can I track my loans online?[NEWLINE]agent: Find information on all your federal student loans from the US Department of Education by logging in to \"My Federal Student Aid\".[NEWLINE][BOUNDARY][NEWLINE]user: What is a point for which loans, scholarships or study and work funds must be repaid?[NEWLINE]agent: Please note that it is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.[NEWLINE][BOUNDARY][NEWLINE]user: what advice can you give me to avoid non-compliance"}
{"id": "superseg_train_6928", "dialogue": "user: I would like to know what happens if I cannot make my monthly payment?[NEWLINE]agent: Do you have trouble making your monthly payments?[NEWLINE]user: yes[NEWLINE]agent: You should contact your loan manager immediately. Your loan manager can help you understand your options.[NEWLINE][BOUNDARY][NEWLINE]user: One more thing to be more clear. Can a father consolidate a more defaulted loan for the education of his children?[NEWLINE]agent: The only income-driven plan they can choose is the Income-Contingent Repayment Plan[NEWLINE]user: can we do the loan consolidation with only one loan?[NEWLINE]agent: Yes, loan consolidation allows you to pay off a federal student loan with a new consolidation loan[NEWLINE]agent: Have you decided to make three payments on a defaulted loan before you consolidate it?[NEWLINE]user: no, I'm not there yet[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what comes next after I choose something like an income-driven plan for repayment?"}
{"id": "superseg_train_6929", "dialogue": "user: How would I go about applying for a Total and Permanent Disability Discharge (TPD)?[NEWLINE]agent: You would need to complete a TPD discharge application and send it in along with any required documents to Nelnet, the TPD discharge servicer.[NEWLINE]user: How can I learn more about applying for this TPD discharge and obtain an application?[NEWLINE]agent: You should take the time to visit our TPD Discharge website at disabilitydischarge.com and select \"Application Process\".[NEWLINE][BOUNDARY][NEWLINE]user: Also, I need to really find out how TPD works. Is there a minimum or maximum amount to be repaid if I am approved for a loan forgiveness?[NEWLINE]agent: Upon approval of a loan discharge, whatever balance is outstanding along with whatever repayments you made to the loan are refunded[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible that a parent PLUS loan could be discharged?[NEWLINE]agent: Have you evidence that the school falsely certified the student's ability to benefit from its training?[NEWLINE]user: No, I have no evidence as yet[NEWLINE]agent: Do you know if the student in question had a disqualifying status at the time that the school in question certified the eligibility to receive a parent PLUS loan?[NEWLINE]user: I don't know the answer to this but will be making enquiries to find out[NEWLINE]agent: Is there any evidence available that the school signed your name on the promissory note or other loan documents without having your authorization?[NEWLINE]user: No evidence to my knowledge, but again, I will be looking in to this"}
{"id": "superseg_train_6930", "dialogue": "user: Hi, if I have a disability can I qualify for a federal loan discharge?[NEWLINE]agent: Sure, in the event of a TPD discharge for total and permanent disability it frees you from having to pay a loan from the Federal Direct Loan Direct Loan Program.[NEWLINE]agent: But qualifying for a TPD download is primary.[NEWLINE]user: Can you inform me of the requirements to qualify for a TPD download please?[NEWLINE]agent: Above all, it is important to complete and send a TPD download request, in addition to justifying the disability.[NEWLINE]user: Can you explain more what was mentioned above?[NEWLINE]agent: This plan frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Loan Program.[NEWLINE][BOUNDARY][NEWLINE]agent: Pero es importante que primero califiques para la descarga de TPD.[NEWLINE]user: Please can you tell me how I qualify for that plan?[NEWLINE][BOUNDARY][NEWLINE]agent: First of all you have to make a TPD download request.[NEWLINE]user: How do I carry out such a process?[NEWLINE][BOUNDARY][NEWLINE]agent: In addition, a representative can submit a request on my behalf to facilitate the process.[NEWLINE]user: I wonder if any family member can complete the whole process?[NEWLINE][BOUNDARY][NEWLINE]agent: Sure, you can do the whole process.[NEWLINE]user: Can you tell me what steps are followed after submitting a registration application for TPD?[NEWLINE]agent: Of course, after receiving the request you will be given the respective instructions."}
{"id": "superseg_train_6931", "dialogue": "user: Do I qualify for a discharge of my federal student loan?[NEWLINE]agent: You can qualify if you are totally or permanently disabled.[NEWLINE]agent: Are you totally and permanently disabled?[NEWLINE]user: Yes I am.[NEWLINE]agent: To qualify you must complete and submit a TPD discharge application, along with various documentation.[NEWLINE][BOUNDARY][NEWLINE]user: What if I submit VA documentation?[NEWLINE]agent: We will notify you that your obligation has been discharged based on VA documentation.[NEWLINE][BOUNDARY][NEWLINE]user: Through the document, who does the term \"we\", \"our\", and \"us\" refer to?[NEWLINE]agent: The US Department of Education.[NEWLINE]user: What other documents will I need?[NEWLINE]agent: You will need documents that show that you meet our requirements for being considered totally and permanently disabled.[NEWLINE][BOUNDARY][NEWLINE]user: Can I qualify for a TPD discharge by having a doctor certify that I am disabled on an application?[NEWLINE]agent: Is your disability expected to result in death?[NEWLINE]user: Sadly, yes.[NEWLINE]agent: I am terribly sorry to hear that. You can have your doctor certify on the TPD discharge application that you are unable to engage in any substantial gainful activity due to a physical or mental impairment.[NEWLINE][BOUNDARY][NEWLINE]user: Does a TPD discharge mean that I won't have to repay my loan back?"}
{"id": "superseg_train_6932", "dialogue": "user: what comes next after I'm given a permanent disability discharge on a loan?[NEWLINE]agent: That will depend on the type of documentation you submitted to show us that you qualified for a TPD discharge[NEWLINE][BOUNDARY][NEWLINE]user: well what if I submitted VA documentation?[NEWLINE]agent: Has it been determined that you are totally and permanently disabled based on documentation from the VA?[NEWLINE]user: no I want to gather info so I'm prepared[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: so how would I qualify by submitting VA documentation?[NEWLINE]agent: You can qualify for a TPD discharge by providing documentation from the VA that shows you have received a VA disability determination because you 1 have a service-connected disability that is 100 percent disabling; or 2 are totally disabled based on an individual unemployability rating.[NEWLINE]user: for vets right?[NEWLINE]agent: Correct, If you are a veteran[NEWLINE][BOUNDARY][NEWLINE]user: what is going on after we do the permanent disability discharge application?"}
{"id": "superseg_train_6933", "dialogue": "user: Hello, can you tell me what would happen if I was approved to register for TPD?[NEWLINE]agent: It is related to the TPD download but you should check if it qualifies for such a process.[NEWLINE][BOUNDARY][NEWLINE]user: What is the documentation to present?[NEWLINE]agent: It consists of verifying that you are totally and permanently disabled to qualify.[NEWLINE]user: Can you explain more about the VA documentation?[NEWLINE]agent: It is important that you look for information regarding Nelnet.[NEWLINE]user: Does the loan forgiveness program qualify to apply by contractors?[NEWLINE]agent: You have to be directly employed by a qualifying employer for your employment to count toward PSLF[NEWLINE][BOUNDARY][NEWLINE]user: what can I do if I missed sending in some employment certification forms?[NEWLINE]agent: When you apply for forgiveness, you will be asked to submit an Employment Certification Form for each employer you worked for while making the required 120 qualifying monthly payments.[NEWLINE]user: do we need to be employed at a federal job when we apply?"}
{"id": "superseg_train_6934", "dialogue": "user: What would happen if my obligation to repay my loans or satisfy my TEACH grant obligation is reinstated?[NEWLINE]agent: You would again be responsible to repay your loans with the terms of your promissory note that you signed.[NEWLINE]agent: Did you apply for a discharge of loans?[NEWLINE]user: Yes, I applied for a discharge.[NEWLINE]agent: Your status of your loans would go back to the status they were before you applied for the discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a veteran that proved I am totally and permanently disabled?[NEWLINE]agent: You would be considered to have received the discharge for a federal tax purposes on the date the discharge was approved.[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to resume repayment on my previously discharged loans?[NEWLINE]agent: Yes, you must resume repayment of your previously discharged loans or acknowledge that you are once again responsible to meet the terms and conditions of your TEACH grant service obligation.[NEWLINE]user: I received a TPD discharge but would like to go back to school, could I get more student loans or TEACH Grants?[NEWLINE]agent: Actually you would be able to but some conditions would need to be met.[NEWLINE]user: What if I received a TPD discharge based on VA documentation?"}
{"id": "superseg_train_6935", "dialogue": "user: Hello, can you clarify for me what is the discharge of your federal loans?[NEWLINE]agent: It mainly consists of a TPD discharge for total and permanent disability frees you from having to pay a loan, but you must qualify for such a plan.[NEWLINE]agent: It is vitally important to qualify for a TPD download.[NEWLINE]user: Please can you tell me what requirements are required to qualify?[NEWLINE]agent: Sure, it's important to complete and submit a TPD download request. also provide a series of documents that show that.[NEWLINE][BOUNDARY][NEWLINE]user: Can you advise me how I qualify for a TPD download?[NEWLINE]agent: To this end, you must meet various requirements to achieve this end.[NEWLINE]user: What documentation should you submit?[NEWLINE]agent: It is important that you find the information in the Department of Veterans Affairs.[NEWLINE]user: Can you expand that information more?[NEWLINE]agent: In addition, it is vitally important that you visit the SSA Social Security Administration.[NEWLINE]user: What is the purpose of SSA Social Security?[NEWLINE]agent: Of note, you can qualify for the plan by providing documentation from one of three sources.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect, what else should I know?"}
{"id": "superseg_train_6936", "dialogue": "user: Hello, can you tell me if you have total disability can you qualify for a discharge of your federal loans?[NEWLINE]agent: Of course, it is important that you download the TPD for total and permanent disability.[NEWLINE]user: What requirements are needed to qualify for a TPD download?[NEWLINE]agent: It is noteworthy that you must complete and submit a TPD download request. In addition to sending some documents related to the topic.[NEWLINE]user: Another point to consider is whether you are eligible for a discharge of your federal student loan. Is it possible to use them to pay off student loans as well?[NEWLINE]agent: Can they also be used to pay off student loans?[NEWLINE][BOUNDARY][NEWLINE]user: How can I be eligible for a 100 percent loan download please?[NEWLINE]agent: How can I be eligible for a 100 percent loan download please?[NEWLINE]user: Why do you need to know that information?[NEWLINE]agent: You can be exempt from your loan if you were unable to complete your program because your school closed.[NEWLINE]user: What should happen to not be eligible to register your loans?"}
{"id": "superseg_train_6937", "dialogue": "user: Could you please give me some information about finding out how to get a discharge of my federal student loans if I have recently become disabled?[NEWLINE]agent: A total and permanent disability discharge relieves you from having to repay a William D. Ford Federal District Loan Direct Loan Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation.[NEWLINE]agent: Are you attempting to qualify for the total and permanent disability discharge?[NEWLINE]user: I am not at this time.  I am just needing to seek information about the possibility.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Does this type of discharge actually also apply for TEACH Grant service obligations?[NEWLINE]agent: It does indeed.[NEWLINE][BOUNDARY][NEWLINE]user: I received several loans and was unable to complete any of it, or transfer credits before the school closed, is it possible for these loans to be discharged?[NEWLINE]agent: The only loans eligible for discharge are the ones for the program you didn't get to complete because of the school closure; not the ones you decided not to complete on your own and moved to another program.[NEWLINE]agent: Did you start a program and decide not to continue and move on to another field of study?[NEWLINE]user: No, that is not what happened.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Are there certain criteria I need to meet to be eligible for a discharge of my federal student loan?"}
{"id": "superseg_train_6938", "dialogue": "user: What would happen if my TPD discharge request would be denied?[NEWLINE]agent: If it is determined that you don't qualify for a TPD discharge, Nelnet will notify you of the reason for the denial of your application.[NEWLINE]user: I have not been denied, but would like to know what would happen if I could not qualify for a TPD discharge.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: If my loan would be discharged due to TPD, would I have to pay taxes on the discharged loan amount?[NEWLINE]agent: If you have showed that you are totally and permanently disabled based on documentation from the SSA or a doctor's certification meaning that you are subject to a three-year postdischarge monitoring period, you are considered to have received the discharge for federal tax purposes a the end of the postdischarge period and that is the federal tax period that you would have to use.[NEWLINE][BOUNDARY][NEWLINE]user: How should I let Nelnet know that I want to apply and request a TPD discharge?[NEWLINE]agent: You do that by phone or by e-mail.[NEWLINE][BOUNDARY][NEWLINE]user: What does Nelnet notify me of after I am declared disabled?[NEWLINE]agent: Nelnet will notify you that you will be subject to a three-year posdischarge monitoring period that begins on the date the discharge is approved, and that your obligation to repay your loans or complete your TEACH Grant service obligation will be reinstated if you don't meet certain requirements at any time during this monitoring period.[NEWLINE][BOUNDARY][NEWLINE]user: What does qualifying for a discharge relieve me of?"}
{"id": "superseg_train_6939", "dialogue": "user: What would happen if my TPD discharge request would be denied?[NEWLINE]agent: Has your request been denied?[NEWLINE]user: It has.[NEWLINE]agent: Then you already know that Nelnet has notified you of the reason for the denial of your discharge application and has explained that you may ask for reevaluation of your discharge application if you provide new information that supports your eligibility for discharge within 12 months of the date you were notified that your discharge application had been denied.[NEWLINE][BOUNDARY][NEWLINE]user: Sure. But if my application has been denied, can I choose to be approved again?. Is it easy to apply for a loan discharge approval?[NEWLINE]agent: Do you have a Direct Loan or FFEL Program loan and wish to apply for a loan discharge due to false certification?[NEWLINE]user: Yes, that is exactly what I am looking to do[NEWLINE]agent: When applying for a discharge, you will need to complete the loan discharge application that is relevant to your own personal circumstance[NEWLINE][BOUNDARY][NEWLINE]user: If I get approval for a loan discharge, how much of my loan will be discharged?[NEWLINE]agent: Have you met the eligibility requirements for a discharge on your loan?"}
{"id": "superseg_train_6940", "dialogue": "user: What about making payments?[NEWLINE]agent: The US Department of Education has several loan servicers that handle billing and other services on loans for William D. Ford Federal Direct Loans and for loans through FFEL and loans the ED later purchased.[NEWLINE]agent: Do you have automatic monthly debit of your loan payments?[NEWLINE]user: No, I have not set up automatic monthly debit payments from my checking or savings account.[NEWLINE]agent: Do you need to make a payment by postal mail?[NEWLINE]user: No, I do not mail my payment in.[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: Would I receive a discount for signing up for debit withdrawal of my payments?[NEWLINE]agent: Yes, you would receive.25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: I have a concern about my student loan service. What if I have FFEL Program loans that is not owned by ED and I need to contact them?[NEWLINE]agent: Do you need to contact your FFEL Program loans not owned by ED servicer?[NEWLINE]user: Yes, I do need to contact them about details."}
{"id": "superseg_train_6941", "dialogue": "user: Hi there. I would like to get some information related to the repayment of loans.[NEWLINE]agent: Sure, we can help you to make a plan to successfully repay your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Great. And when do I have to start paying this loan?[NEWLINE]agent: You start paying once you graduate., drop below half-time enrollment or if you leave school.[NEWLINE]agent: Is your student loan a direct subsidized or unsubsidized one or a federal family education loan?[NEWLINE]user: Not really... Well, I am not sure.[NEWLINE]agent: Is your loan a plus one?[NEWLINE]user: Yes, the one I got is that one.[NEWLINE]agent: Great. If that's the case you'll start to repay your loan just before it's payout.[NEWLINE][BOUNDARY][NEWLINE]user: I have a question in relation to my loan, is there any other option that I could have in regards to repayments, other than deferment or forbearance?[NEWLINE]agent: It could be worth looking at another plan such as an income-driven repayment plan before you choose forebearance or deferment.[NEWLINE][BOUNDARY][NEWLINE]user: Something more about the types of loans eligible for deferment, what if I am no longer eligible for the requirements for this loan?"}
{"id": "superseg_train_6942", "dialogue": "user: Hello, I need information related to student payments please?[NEWLINE]agent: It is vitally important that you develop a plan that allows you to pay off your loan on time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me what the grace period consists of?[NEWLINE]agent: Of course, it is a plan that applies to most types of federal loans.[NEWLINE]user: Can you give me more information on that topic?[NEWLINE]agent: This plan applies after graduation.[NEWLINE]user: What does that plan consist of?[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: What electronic media does the information reach?[NEWLINE]agent: Keep an eye on his email, usually the information arrives by this means.[NEWLINE][BOUNDARY][NEWLINE]user: Concerning Temporary Relief? What happens during the period of deferment or forbearance?[NEWLINE]agent: Interest will accrue during your period of deferment or forbearance except in cases like one offered as a result of COVID-19 national emergency.[NEWLINE][BOUNDARY][NEWLINE]user: Are my federal student loans able to be transferred from my current administrator to another administrator?"}
{"id": "superseg_train_6943", "dialogue": "user: who are we really dealing with when we get a direct loan?[NEWLINE]agent: The U.S. Department of Education uses several loan servicers to handle the billing and other services on loans for the William D. Ford Federal Direct Loan Program[NEWLINE]agent: Did you have any questions on automatic debits?[NEWLINE]user: nope I will pay another way[NEWLINE]agent: Would you like to know how to make a payment by postal mail?[NEWLINE]user: no I want to know more about loans[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE]user: what other loans do other places handle for you?[NEWLINE]agent: The U.S. Department of Education also uses several loan servicers to handle the billing and other services on loans for that were made under the Federal Family Education Loan Program and that ED later purchased.[NEWLINE]agent: Would you like information on repayment plan options?[NEWLINE]user: no you answered what I needed thank you[NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: Can you give me more info about the General Forbearance? What is the significance of calling a general forbearance by a different name?[NEWLINE]agent: It is called a discretionary forbearance because the loan servicer can decide to grant the request.[NEWLINE][BOUNDARY][NEWLINE]user: Okay. Now in terms of loan eligibility and deferment, what loans are liable for non-payment during the post-deferment grace period?"}
{"id": "superseg_train_6944", "dialogue": "user: What is something I should do before student loan repayment begins?[NEWLINE]agent: You should have a plan that would keep you on track to pay back your loan on time and in full before repayment begins.[NEWLINE][BOUNDARY][NEWLINE]user: Should I contact my loan servicer if I am struggling to make payments?[NEWLINE]agent: Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments.[NEWLINE][BOUNDARY][NEWLINE]user: What is the grace period for federal student loans?[NEWLINE]agent: For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans.[NEWLINE][BOUNDARY][NEWLINE]user: Is it possible to make a payment to another loan servicer if I don't want to use Great Lakes or Nelnet?[NEWLINE]agent: Yes you can. You can also get a 0.25% interest rate deduction when you  participate in automatic debit.[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find out more about payments to Great Lakes or Nelnet?[NEWLINE]agent: If you have an account with Great Lakes or Nelnet visit your account dashboard for more information.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way that I can make sure that I never miss a payment of my loan?"}
{"id": "superseg_train_6945", "dialogue": "user: Hi, I need to make regular payments on my student loan. What sort of options are available to make this easier for me?[NEWLINE]agent: You can set up a Standard Repayment Plan with  your loan servicer. If this does not work for you you can tell your loan servicer that you would like a different repayment plan. It is best to contact your loan servicer about repayment of  your loan.[NEWLINE]agent: Would you like to schedule an automatic monthly electronic debit for the repayment of your loan?[NEWLINE]user: No I don't think I would like that.[NEWLINE]agent: Would you prefer to made a payment on your loan by sending a check by mail?[NEWLINE]user: Yes I would like to pay by check.[NEWLINE]agent: That can be done. You will have to contact your loan servicer and ask for their mailing address and you can then mail them a check.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to inquire about what would happen to my loan if I stop making payments while my deferment application is pending?[NEWLINE]agent: You loan will be considered delinquent and you might go into default.[NEWLINE][BOUNDARY][NEWLINE]user: On a somewhat related note, with my current loans. What are my options to make my loan payment?[NEWLINE]agent: You can contact your loan servicer who will advise you as to how to make payments on your loan.[NEWLINE][BOUNDARY][NEWLINE]user: Okay, thanks for the heads up, I'll remember that. Another thing I'd like to learn more about is loan transfers, could you assist me?"}
{"id": "superseg_train_6946", "dialogue": "user: Could you possibly give me some tips and pointers on developing a plan that would put me on track for student loan repayment in full and on time?[NEWLINE]agent: Before your repayment begins, develop a plan that puts you on track.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any way to get an interest rate deduction on a Direct Loan?[NEWLINE]agent: If you schedule an automatic monthly electronic debit of your loan payment from your bank account, you may receive a 0.25% interest rate deduction on your Direct Loan.[NEWLINE][BOUNDARY][NEWLINE]user: Who Should I Contact About Loan Information?[NEWLINE]agent: If you re no longer in school, contact your loan servicer when you change your name, address, or phone number ; need help making your loan payment.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way to identify my servicer, too?[NEWLINE]agent: Yes. We have a list of loan servicers for loans that the U.S Department of Education ED owns.[NEWLINE]agent: Do you want to find out who your loan servicer is?[NEWLINE]user: Yes, exactly.[NEWLINE]agent: In that case you can call the Federal Student Aid Information Center FSAIC at 1 - 800 - 433 - 3243.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have loans from the HEAL program, in default?"}
{"id": "superseg_train_6947", "dialogue": "user: how student loan payments are handled[NEWLINE]agent: Well the US Department of Education uses multiple loan managers to handle billing and other loan services for the William D. Ford Federal Direct Loan Direct Loan Program and for loans made under the FFEL Program of Federal Family Education Loans and that ED later purchased[NEWLINE]agent: do you want to make a payment?[NEWLINE]user: If I want to know more about this topic and make payments[NEWLINE]agent: You will receive a 0.25% interest rate deduction on direct loans. Contact your loan servicer for more information.[NEWLINE][BOUNDARY][NEWLINE]user: By the way, who can I contact to give me information on whether these loans are for this year or the next?[NEWLINE]agent: Your school's financial aid office must have that information[NEWLINE][BOUNDARY][NEWLINE]user: What if I've fallen behind on one or more loan payments? What should I try to stay away from?[NEWLINE]agent: One thing you definitely want to avoid is going default! This occurs when you are at least nine months behind on your student loan. The consequences of default include damage to your credit rating and future indebtedness.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question regarding the Military Service and Post-Active Duty Student Deferment. What will happen if I am in the military and want a deferment?[NEWLINE]agent: You will have to complete the Military Service and Post-Active Duty Student Deferment Request.[NEWLINE][BOUNDARY][NEWLINE]user: something else I want to ask about FAFSA. What is causing the totals reported last year to be different?[NEWLINE]agent: contact your loan servicer to find out your options.[NEWLINE][BOUNDARY][NEWLINE]user: How can I make a payment by post?[NEWLINE]agent: you must contact your loan servicer for the mailing address[NEWLINE][BOUNDARY][NEWLINE]user: Can you forgive the student loan?"}