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passenger service agent career overview customer support professional offering versatile communication skills proficiency in sales problem resolution ticketing experience and strong client management experience positive individual who readily adapts to change works superbly independently and with others is experienced overseeing a team and exceeds expectations able to juggle multiple priorities and perform in fast settings without compromising quality of service core strengths excellent communication skills highly skilled in interacting with clients and achieving customer satisfaction as well as product sales extensive knowledge of current airport security rules and regulations highly trained to work autonomously expert knowledge of airline softwares like amadeus altea gaetan oscar and some deltamatic excelent knowledge of computers and technology creative problem solving courteous and professional demeanor energetic work attitude native speaker of spanish and english highly proficient is spoken french accomplishments i have received training and direction from many companies and from many supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter work experience passenger service agent to current company name city state i am a lead agent on departure and arrivals of our flights i am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent i take the initiative to handle passengers during flight disruptions i provide superior customer service assistance from rebooking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company i come up with ideas to help my team work smoothly together day to day having an action plan is key i aim to ease the experience of flying for our customers i implement company policy security requirements checkin baggage direct passengers to designated areas provide necessary information and handle massive crowds i dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations i handle passengers requiring special assistance reduced mobility passengers parents with infants as a senior lead agent i shadow and oversee newly trained agents to their roles great communication is key assistant buyer to company name city state handled multifaceted clerical tasks ex data entry filing records management and billing as the assistant to the apparel buyer of the chain coordinated events monitored the buyers weekly schedule made orders and monitored inventory databases and scheduledensured the timely delivery of merchandise oversaw and instructed people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process noted and resolved errors assisted with suggestions for store distribution based on sales reports location and statistics interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via emailtelephone etc sales associate supervisor to company name city state trained and directed new personnel to operate the cash reigisters scanners and computers store restocking floor displays and daily procedures in the stores fast paced busy environment balanced cash registers at the end of each persons shift courteously greeted clients and interacted with them explained sales promotions and encourage special purchases guided cashiers through returns and exchange processes as required opened and closed the store on weekends to relive the manager promoted to corporate office position stated above as famous horse co educational background associate of science nursing queensborough community college city state studied nursing education human resources studied psychology sociology human behaviors studied business and computers high school diploma business jonh bowne high school city state diploma with merits and regents endorsements qualifications excellent communication skills manages and dissolves conflict strong organizational skills easily adapts to a changing environment team player clients relations can tolerate stress very well can contour and transition in any conversation strives to maintain quality service levels takes criticism and direction well positively exudes her presence is a room participates well in public speaking easily conforms to new regulations and rules can communicate professionally with others experienced in guiding a team motivated to achieve targets set appeases the attitude of others positively focus on diverse responsibilities

database programmeranalyst net developer summary software engineer with years in web developer specializing in front end development proficient in software development life cycle sdlc and scrum agile methodologies of development process to produce software solutions by team involved in designing planning developing and implementing microsoft net based solutions that meet quality and code standards developed web based applications using c aspnet javascript jquery css bootstrap css html xml and ajax strong experience in data retrieval and manipulation using adonet data objects such as dataset data reader data list data adaptor entity frame work good experience in writing class library using c linq to sql queries in database access layer to interface with sql database worked extensively with net server controls web user controls data grid web control form validation controls and created custom controls worked on creating and modifying table definitions stored procedures in sql database modified and written web services using c to interact with the other applications so data can be served used red gate sql compare to deploy database from one server to another server dev testqaworked on net security features such as formbased authentication and rolebased authorization involved in bug fixes and production support worked closely with scrum master for backlog catalogs feature catalogs and prioritized the tasks participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines interact with qa to ensure the defects are properly cleared to attain the quality standards providing demos to the qa team at the end of the sprint to push for its final stage worked with crossfunctional teams to meet project highlights aspnet c javascript jquery vbnet c c java net technologies net framework aspnet aspnet mvc vbnet adonet entity framework ajax web service linq entity framework linq queries aspnet html css javascript jquery bootstrap css ide visual studio eclipse netbeans dreamweaver database sql mysql operating system windows version controls tortoise svn github others microsoft word excel access power point professional experience database programmeranalyst net developer jun to feb company name － city state worked as graduate research assistant performing the duties of database programmeranalyst at application development network adn doit which supports university of missouri system faculty and students through agile and rapid creation of new applications projects atlas description this project is all about requesting scheduling the tutoring sessions there are three roles tied to application they are tutee tutor and scheduler a tutee requests for tutoring for the classes that heshe enrolled and gives availability apart from the class timing through availability grid and tutor submits availability a scheduler will go through those availabilities and schedule time and location for tutoring also there are some set of rules for dropping the tutoring sessions which are incorporated in this project the other piece of this project is automated emails through scheduled task which runs every day responsibilities created a availability calendar grid in grid each cell represents time hour span and day of the week clicking on the cell toggles the availability automatically populated the course schedule which comes from different databaseworked with data warehouse team in order to get that data developed c console application for scheduled email task got rid of data tables and table adapters in the main project as they are tightly coupled created class libraries out of the main project to access the database which can be used by both console application for schedule task and web application integrated open source html text editor ckeditor into the website used jquery for filtering sorting and search the listview javascript for clientside validations used role based authorization for various pages the goal of the project to refractor the old application with new templates and replace the assemblies adding functionalities to upload pdf files responsilities created separate login page for administrator and students used active directory ad group to restrict other department students developed a web interface for administrators to upload the pdf files into database which can be viewed by students updated the entire application by using new visual studio template which make use of bootstrap css by changing the master pages modified the structure of database to login used redgate sql compare to copy the data from database from dev server to test sever replaced the old adn utilities assemblies with new doit utilities assemblies appinventory description the goal of the project to allow the admins managers scrum masters of the organization to keep track various applications which includes their developed ongoing and future projects for every application there are application parameters which includes app structure remedy group user departments etc and each application has different version for each version the parameters are prod qa test url dcl database platforms framework used to develop application uat dates etc scrum masters can estimate the length and cost to build the application project estimator based on number of developers sprint length weeks of uat etc which they can share with clients after starting the project they can keep track of current progress by budget sprint burndown charts responsibilities entity framework was used using database first approach linq was used in the dal data access layer to interact with the database consumed adonet entity frame work for entity data model entities relationship mapping and querying data console application to import the data from csv files to populate them into the system automatic logout when user is idle for a specified time by using session parameters and javascript used client side validations onbeforeunload and onunload events in javascript worked on agile environment participated in daily scrum meetings to discuss the status of development planning and estimating the points and uat goadmin description gomizzou is the university of missouri flagship mobile application designed to provide services to all possible users of the university the goal of this project is to allow gomizzou staff to edit the master tables involved with the gomizzou webservices these master tables are the starting point for all window services which feed the web services production url responsibilities developed application using ajax controls like modal popup aspnet server controls like listview formview worked on clientside and server side validations and created master pages filtering of the data of listview based on the role used ntier architecture created the business logic layer by using class libraries to interact with database modified the existing webservices like socialspirit news webservices events web and windows services created aspnet user controls to reduce the complexity of user interface design created dynamic queries stored procedures views and triggers in sql server for the database manipulation mizzou checkout the goal of the project is to develop a web application for checkout process similar to shopping cart for various departments who met the certain rules responsibilities used smpt server to send emails developed c class library to import the data from the csv file to system lim service for late fee assessment access to page based on the role role based authentication personalized email for outlook the goal of the project to give students to customize their outlook email education master of science computer engineering present university of missouri － state gpa gpa computer engineering gpa bachelor of technology electrical and electronics engineering may jawaharlal nehru technological university india gpa gpa electrical and electronics engineering gpa skills aspnet vbnet active directory adonet dreamweaver web development agile ajax html ide java javascript jquery analyst application development approach budget c c catalogs charts css checkout process client clients data warehouse database dcl eclipse edit editor email estimating features frame functional logic meetings access c excel outlook power point windows window microsoft word network operating system page pdf programmer programming progress quality qa research scheduling scrum sdlc software development sorting sql sql server tables tutoring user interface design utilities validation visual studio website

business development specialist summary retirement benefits specialist with over years experience administering benefits for large corporations and government employees delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees i assist have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population highly detailed and self motivated who is detail oriented and well organized experience business development specialist apr to may company name － city state contacted prospective customers from internet inquiries or unsold showroom visits at capital ford to determine reason for not purchasing a vehicle attempted to reschedule an appointment with a salesperson to complete transaction cashieroffice support staff apr to feb company name － city state assisted customers with purchases maintained daily deposits dispersed trucks to surplus pick up requests through spms system maintained inventory answered incoming calls researched any inventory items and their disposal maintained departmental purchase files as well as daily receipts and pick up requests data collection interviewer mar to apr company name － city state the survey examines access to the health system health status and health determinant characteristics of ohios medicaid program for medicaid eligible and non medicaid populations made outbound calls to respondents to conduct social science survey using a script and adding the data collected from the respondents into computer system while speaking to the respondent retirement case administrator oct to sep company name － city state conducted benefits administration for benefiteligible employees obtained missing information when needed from companies hr departments and verified data if necessary as well addressed inquires from employees regarding retirement process and eligibility issues reviewed federal and state laws to confirm and enforce company compliance answered employee questions regarding retirement and resolved any issues contacted hr for any discrepancies in salary or other benefit driven data benefits counselor apr to mar company name － city state addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits assisted hr departments with information regarding eligibility and required documentation needed to process built customer loyalty by placing followup calls for customers who reported pension issues explained human resources policies and procedures to all employees assisted customer service with inbound and outbound calls regarding all retirement inquiries years in a row increased employee participation in the north carolina state employees combined campaign retirement benefits processor oct to mar company name － city state reviewed federal and state laws to confirm and enforce company compliance conducted benefits administration for benefiteligible employees processed pension and 401k payouts and balanced reports daily requested any missing documents if needed before processing contacted hr if necessary for any status change required documentation customer service representative oct to oct company name － city state addressed customer service inquiries in a timely and accurate fashion in call center environment maintained uptodate records at all times worked with upper management to ensure appropriate changes were made to improve customer satisfaction formulated and enforced service center policies procedures and quality assurance measures properly directed inbound calls in phone queues to improve call flow strictly adhered to federal and state guidelines for release of information processed applications payments corrections enrollment and endorsements researched coverage and premium options and supplied clients with the best coverage available retirement benefits counselor aug to aug company name － city state conducted benefits administration for up to benefiteligible employees of ibm until payments began reviewed federal and state laws to confirm and enforce company compliance answered employee questions regarding their pension and health insurance benefits and resolved any issues explained human resources policies and procedures to all employees contacted hr departments when necessary for any additional information if needed within my first year with fidelity investments i was awarded the outstanding customer service award for my work in the health and welfare research and resolution project hr generalist may to jul company name － city state resolved personnel issues regarding human resources matters needing clarification submissions and corrections assisted customer service with inbound and outbound calls regarding all hr inquiries worked on k administrationfmla and workers compensation claims and benefits assisted hr departments with eligibility questionsrules and regulations as well as status of previous inquiries senior benefits specialist may to mar company name － city state worked on k administrationpension and health insurance benefits for several fortune companies assisted customer service with inbound and outbound calls regarding benefits reviewed federal and state laws to confirm and enforce company compliance conducted benefits administration for benefiteligible employees benefits contacted various hr departments to verify eligibility as well as any status changes education associate of science science aug louisburg college － city state us science skills benefits administrator benefits benefits administration call center clients customer satisfaction customer service documentation fashion human resources hr ibm insurance inventory investments i access excel outlook word personnel pick policies speaking quality assurance research script phone

senior construction manager summary construction manager on site project manager   project manager versed in all aspects of project and personnel management resultsoriented and highenergy professional with a talent for leading by example and inspiring peak performance history in turning problemed subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction decisive results oriented building professional offering years of experience in the construction industry with the last years focused on project management offering a range of talents in scheduling expediting customer service sales purchasing estimating land development construction techniques and safety driven by new challenges and desire to be successful in all endeavors excel in fast paced settings that require multi tasking to complete complex tasks summary of qualifications concrete estimation permit processing baseline schedules creation site safety coordinator safe job site setup building codes and regulations blueprint fluency power and hand tool operation residential construction specialist multi family construction specialist ms office proficient organized and detailoriented project budgeting cost control budgeting and forecasting customer relations specialist process improvement multiunit operations management risk management vendor sourcing quality assurance and control certified purchasing manager cpm purchasing and procurement unsurpassed work ethic resultsoriented cost reduction and containment contract management microsoft office suite expert productivity improvement work flow planning accomplishments centex homes mansfield farms suffolk virginia home subdivision mallory square chesapeake virginia home subdivision braddock landing chesapeake virginia home subdivision orchards at glenwood virginia beach home subdivision courthouse springs gloucester virginia home subdivision courthouse square gloucester virginia home subdivision eagle lake chesapeake virginia home subdivision eagle construction eagle pointe chesapeake virginia homes subdivision breeden construction llc cambria at cornerstone phase unit luxury apartment community cambria at cornerstone phase unit luxury apartment community red knot at edinburgh unit luxury apartment community aqua at 25th street unit luxury apartment community current project experience company name city state senior construction manager to hired to oversee construction of an award winning luxury apartment community in the town center area of virginia beach managed site from the clearing stages of land development through completion of the project in early the site consisted of buildings units fitness centers a clubhouse pools and several ground breaking amenities currently working on third project in four years with breeden construction llc carefully coordinated plans and specs using marketing programming standards facilitated processing of rfis submittals and samples among the general contractor the owner and the owners consultants educated general contractor personnel on the quality standards throughout the construction process trained the community service manager on turnover procedures quality standards and projectspecific systems orientation submitted all project closeout documents in accordance with the contract monitored the safety of all construction activities making onsite personnel safety the top priority company name city state senior construction manager to managed construction of an active adult community in chesapeake virginia responsible for managing superintendents while development was under construction reviewed time lines and project schedules and adjusted based on production responsible for construction budgets change orders payroll and subcontractor fund allocations contract review and negotiations with subcontractors site land development management during golf course alteration for new home construction drafted action plans and led meetings with department executives to review project status and proposed changes delivered status reports to stakeholders for budgeting and planning purposes collaborated with crossfunctional teams to draft project schedules and plans company name city state senior project manager to recruited to company by division president for the purpose of turning around projects that were behind schedule and over budget personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures managed multiple construction projects in hampton roads from land development to community completion homes were move in ready on average two weeks prior to closing and were always at or under budget served as the single point of contact for project scheduling and changes company name city state construction warranty manager to oversee construction of a multimillion dollar custom home subdivision in virginia beach responsibilities included scheduling contractors budget management quality control purchase orders customer service and payment to tradesmen after completion of work education ba business administration old dominion university city state business administration high school diploma first colonial high school city state honors graduate certifications cfc certification certified lead renovator storm water pollution prevention iicrc certification hvac aes norfolk cpr first aid rld certification osha awards and recognition manage construction of showcase home in homearama for dragas homes participated in the construction of two habitat for humanity homes in portsmouth virginia with centex homes jd power and associates award winner for customer service new home construction assist sales and marketing departments capture sales to be in the nation two consecutive years in the hampton roads division of centex homes successfully managed the construction of over homes while never missing a projected closing date and finishing homes at or under budget technical expertise construction project management project planning and execution purchasing and estimating blueprint revisions budget management materials management trade partner subcontractor and customer relations microsoft office microsoft project autocad sap construction management software

national marine fisheries service nmfs species observer objective looking for employment in an environmental engineering position that will help further my career while bringing my experience and education to the company as well summary a result driven diligent and highly accomplished professional with curiosity and creativity about the environment possessing over years experiences in environmental science develop solutions to resolve environmental problems taken part in water pollution control water recycling biological waste disposal and public health issues participated in the design of aquaculture wastewater treatment systems experienced in laboratory operations and safety procedures education phd soil water and environmental science university of arizona city state usa soil water and environmental science msc soil water and environmental science university of arizona city state usa soil water and environmental science diploma management university of london city state uk management bsc agriculture university of guyana city state guyana select one city state gpa graduate student travel award institute of the environment professional experience national marine fisheries service nmfs species observer to current company name city state monitor for sturgeons atlantic and shortnose and other endangered species found within the dredging area of the billion new ny bridge project monitor dredging decanting and offloading operations of dredge materials for sturgeons and other endangered species collect and record biological data length weight dna samples collect and process fish specimens for necropsy communicate observations and finding to new york state thruway authority nysta new york state department of environmental conservation nysdec and others when on site environmental research assistant to company name city state performed laboratory analysis of water for physical and chemical parameters such as algae temperature conductivity ph salinity dissolved oxygen nitrite nitrates and turbidity directed the western regional aquaculture center commercial farm tilapia feed trials prepared reports and present research findings collected biological samples and conducted proximate analysis protein lipid moisture and energy on fish tissue and feed samples acted as a liaison between the ua food products and safety laboratories montana state university and us fish and wildlife service bozeman fish technology center prepared reagents and media for use in the laboratory oversaw strict adherence to safety policies and procedures during testing managed the daily operations of the erl aquaculture greenhouse senior fisheries officer to company name city state conduct environmental assessment of aquaculture facilities prepared technical reports detailing findings and recommendations from assessments identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land controlled water pollution and handled solid waste management removed impurities and harmful discharge from the water developed techniques for water recycling conduct extension services and monitored over aquaculture farms to reduce environmental impacts of aquaculture managed the national aquaculture fish hatchery and laboratory performed laboratory analysis of water for physical and chemical parameters such as algae temperature conductivity ph nitrite nitrates salinity dissolved oxygen and turbidity for this and other aquaculture facilities fisheries officer to company name city state revamped the data collection program which led to the reduction of data gaps within the months and years examined and quantified the composition of fish species caught discarded and retained on commercial fishing vessels collected and analyzed biological and socioeconomic data among others on guyanas commercial marine species such as southern redsnapper lutjanus purpureus seatrout cynoscion virescens and bangamary macrodon ancylodon using models as specified by crfm wrote scientific reports and presented the findings of data analyzed to various stakeholders award university of arizona graduate student travel award institute of environment skills and expertise water quality testing wastewater treatment systems hour osha hazard recognition training for the construction industry microsoft office and microsoft excel

finance manager executive profile to work in an organization where i can put in best of my efforts which proves to be beneficial for the organization gives opportunities for professional and personal growth looking forward to work on a long term assignments in a corporate environment where i will get exposed to different working conditions there by excelling and enhancing my skills along with benefiting the organization to reach greater heights professional experience to presently working as finance manager at moevenpick hotel sukhumvit bangkok worked for ramada hotel and suites bangkok wyndham group 1st managed hotel in asia as a finance manager finance manager to deputy manager to company name star hotel visakhapatnam managing all the activities of finance department and also handled the administration mis budgets preparing management information statements and submitting to management preparing budgets for the coming years preparing statements and required statistical information for the board of directors meeting monitoring the expenses with budget submit to the management variance report with budget monitoring the inventories purchases obtaining competitive market price on periodical basis liaison with sales and marketing department for average daily rate from various market segments preparing month end report and financial reports for monthly management meeting monitoring the property insurance and relevant insurance matter submitting periodical statements to the financial institutions looking after the total financial matters of the organization cash flow control controlling food cost and beverage cost minimizing the expenditure and maximizing the profit without affecting the quality of service accounting maintaining cash bank books general ledger journal sundry creditors ledger sundry debtors ledger stores purchase journal cash transactions subsidiary ledgers preparing of trial balance profit loss account preparing of balance sheet after providing outstanding liabilities prepaid expenses etc preparing of interest schedules audit updating of books of accounts and preparation of statements for the conduct of internal audit and statutory audits audit finalization preparation of schedules bank reconciliation statement preparation of depreciation statement assets register preparation of foreign exchange statements for submission to bank liaising with auditors taxes vat withholding tax input and output vat and making payment to revenue department payroll tax making recovery from salaries and arranging for payment income tax preparing the computation statement and making tax payments accordingly personnel social security making recovery from employees salary arranging for social security payment associates medical insurance computers presently working on computerized accounting system computer training in data pro computers msdos lotus wordstar unix dbase having knowledge in informix 4gl programmes others besides the above work routine i am also looking after any liaison work with the outside agencies entrusted by the management education bachelor of commerce andhra university post graduate diploma financial management annamalai university financial management major field of study accountancy computer educations diploma from data pro computers visakhapatnam accounting package comanche ids tally touch key and sun msoffice from datapro computers visakhapatnam personal information name yjohn divakar fathers name late ykrupa rao date of birth nationality indian marital status married passport number j date of expiry address for communication soi siam mansion d1 sukhumvitklongtoey bangkok hobbies reading books and magazines listening music strengths i good communication skills ii good leadership skills self initiative iii aptitude for learning things quickly iv ability to work under pressure salary expected negotiable declaration i hereby affirm that the information in this document is accurate and true to the best of my knowledge date additional information personal information name yjohn divakar fathers name late ykrupa rao date of birth nationality indian marital status married passport number j date of expiry address for communication soi siam mansion d1 sukhumvitklongtoey bangkok hobbies reading books and magazines listening music strengths i good communication skills ii good leadership skills self initiative iii aptitude for learning things quickly iv ability to work under pressure salary expected negotiable declaration i hereby affirm that the information in this document is accurate and true to the best of my knowledge date 1st september place bangkok y john divakar skills accounting accountancy computerized accounting trial balance balance sheet bank reconciliation budgets budget cash flow competitive computer training dbase finance financial financial reports foreign exchange general ledger ids informix 4gl insurance internal audit ledger lotus managing market marketing msoffice mis msdos payroll personnel profit quality sales sun tax taxes unix wordstar

finance specialist summary highly motivated and resultsoriented professional with two years of experience in highpressure finance and accounting environments innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability highlights variance analysis financial modeling superior time management account reconciliation advanced excel salesforce board report preparation q and k accomplishments reduced cost of processing payments in accounts payables by from approximately per check to per payment team leader for new development process purchase loan accounting and implementation of supporting saas evolv added to monthly income or approximately of ebt experience to current finance specialist company name city state added detailoriented resultsdriven and efficient mindset to finance team of five accounts payable prepaid expenses and fixed assets acquisition of riverside bank in december that increased total assets from million to million purchase loan accounting ma process that generated an additional of monthly income on the job learning opportunity that greatly improved troubleshooting and problem solving skills team leader in the implementation and use of software from primatics financial evolv coordinated with consultants primatics financial staff and coworkers to meet all project deadlines wrote procedures for monthly processing of purchase accounting and how to use the software responsible for the calculation of the fair value of the acquired loan portfolio for regulatory reporting q and k proofing editing and updating of financial tables led to the development of a strong ability to interpret key business performance metrics snl implementation team leader in use of snl webbased software saas that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on access databases investment activity general ledger and bank account reconciliations to deposit operations associate company name city state four month bid with deposit operations department to gain an introduction to banking daily activities items processing ach file verification and incomingoutgoing wire operations general ledger reconciliations wrote and updated procedures to accounting associate company name city state accounts payable receivable process worked independently to set up an automated process in accounting system inacct interacted with irs representatives and researched regulations in regards to intmisc requirements reconciled lending bank account and booked principal and interest for loans receivable used salesforce core software to upload lending activity to intacct financial software booked realized and unrealized fx gains losses and hedging adjustments revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations worked closely with controller to produce financial statements through accounting software intacct and not excel ensured consistency and accuracy of data relayed across multiple departments to community consultant company name volunteered in guatemala to help a microfinance organization improve community outreach performed marketing and sales campaigns with local entrepreneurs in rural communities empowered individuals by providing access to vital and affordable products ie glasses water filters and solar products managed team of eight to conduct sales and market research for solar products in urban and rural areas translated qualitative data into quantitative data in excel and used a powerpoint presentation to present our findings education bachelors of science finance bentley university city state gpa gpa deans list spring deans list fall presidents list fall major gpa academic achievements deans list spring deans list fall presidents list fall select one international business universidad de navarra city state spain study abroad program challenged personal boundaries by immersing myself in the spanish culture for an academic year embraced the opportunity to build new relationships by participating in a program where i knew no colleagues prior languages advanced spanish interests carpentry globalization international economics sailing social and economic development sports and technology skills accounting software accounts payable banking databases fixed assets prepaid expenses marketing and sales access excel microsoft office suite powerpoint oracle peachtree

o site leadprocess analyst summary i am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact much of my experience is transferable specifically in the areas of business strategic planning process development problem resolution customer service attention to detail i also look forward to further developing my skills and talents within the contest of the organization i am a strong planner and problem solver who readily and easily adapts to change i work well individually or within the context of a team and consistently exceeds expectations able to manage multiple priorities and meet tight deadlines without compromising quality skills leadership development training  process development bank reconciliations office management conflict resolution complex problem resolution strategic planning records management performance tracking business recovery and sustainability interpersonal customer service spreadsheetsreports all forms of communication including verbal written and digital computer skills microsoft office suite workday program kronos regloginc arrow and cpi fidelity quickbooks accomplishments multiple awards for performance cut operating expenses by year over year by created new workflow process that enhanced efficiency reduced office expenses by finding smarter solutions for vendors suppliers and services five years of training on leadership development and mentorship completed over books on leadership people skills and business management ​ experience site leadprocess analyst city state company name sep to current developed organizational change management strategies reduced organizational operating costs by by streamlining processes conducted activitybased analysis of business processes and made recommendations based on the findings  responsible for a team of nine technicians drafted monthly financial reconciliations and forecasts identified bottlenecks and implemented new and improved processes and policies ensured that team member responsibilities were defined and understood managed projects coordinated meetings and served as primary liaison between client us bank and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines tracked departmental output implemented corrective actions trained and supported users during new system implementations and upgrades computed recorded and proofread data records and reports established and maintained effective communication system planned directed and monitored regulatory operations ensure consistent and comprehensive investor protection implemented processes to streamline workflow created solutions in the areas of inventory production reporting and software upgrades that led to system improvements and streamlined processes communicated with customers employees and other individuals to answer questions and explain information carefully organized analyzed and prepared technical data reports to ensure proper workflow and productivity loan mortgage foreclosure promoted to inventory control manager company name sep to mar researched banking guidelines and statutory requirements to stay updated on new laws and applications actively recruited and oversaw training for all new department employees assisted seniorlevel credit officers with complex loan applications performed daily maintenance of the loan applicant database achieved proper compliance and accurate executive level reporting managing the flow of inventory on the work floor enforcing new government regulation and making sure my team members were in compliance with current regulation​ customers service working with all diverse wells fargo clientele acted as a liaison for multiple departments in creating a new standardized process connecting with attorneys on processing foreclosures in terms and the conditions examination of files to ensure there are no errors missing information or invalid information answering enquiries by telephone in writing or by email addressed and resolved nonroutine complex and unexpected variances ensuring all files meet compliance problem solving to resolve inaccuracies reviewed held up loans for reexamination and recommended appropriate action reported the results of loan reviews including deficiencies and irregularities provided corrective action plan for problematic loan situations analyzed documentation for evidence of deficiencies lifetime fitness jul to sep supervisor of the hospitality and operations department overseeing employeeshelp employees meet and exceed company standards provide administrative support for various departments including answering telephones assisting visitors and resolving a range of administrative problems and inquiries workday wage profiles pto hr kronos time clock software time clock management coordinate various staff for operational support activities of the unit serve as a liaison between departments and operating units in the resolution of daytoday administrative and operational problems provide uncompromising customer service to all patrons of the club coordinated multiple departments to plan meetings established strong relationships to gain support and effectively achieve results earned excellent marks on performance reviews with citations for excellence in areas including work accuracy and quality ability to learn and master new concepts positive work ethic and commitment to providing unsurpassed service all qualities that will further keep work with fellow colleagues education and training diploma burnsville high school biochemistry and entrepreneurship university st thomas st paul minnesota biochemistry and entrepreneurship  working progress john maxwell leadership training ​ part of cepcontinue education program receive cutting edge education on bussiness ownership leadership skills people skills and entreprenuership thought process on training on creative thinking goal setting and excecutions ​ ​ leadership team development attend four conferences annually conferences focus on leadership teamorganization dynamics business and organizational leadership business thought process strength devotement and focus also part a monthly leadership book ie irrefutable laws of leadership skill with people personality plusetc extra desirable qualifaction bilingual skills kiswahili fluent in speaking and writing kiswahili  language is widely spoken and understood throughout multiple african countries including kenyatanzania somalia ethiopia malawi etc cultural competency worked with people from hmong culture with heavy interactions in both wells fargo and kern i have also worked with somali and ethiopian culture leisurely and professionally

organizer and capacity building strategist experience organizer and capacity building strategist company name city state civil rights and disability advocate advocate for people with disabilities with school regional centers and agencies conduct case review of client issues research state and agency violations develop strategy and provide technical assistance for clients to obtain positive outcome attend ipp iep and mediations with clients as advocate keep case file summary and all necessary documents for referral to attorney if necessary convened nclr member organizations to develop statewide action strategies developed advocacy materials and organize actions and campaigns provided training and technical assistance coordination organizations advance policy special education advocate to company name city state researched client issues and manage legal correspondence completed outreach and training on disability and special education rights wrote media releases for organization events and training strategized positive outcomes with attorneys and staff community organizerfounder to company name city state wrote grant proposals business plans and press releases presented strategic plan and goals to a variety of audiences organized constituents around special education environmental and health issues collaborated with local community leaders and organizations designed and taught advocacy skills training program to over parents annually secured over 100k in funding for parent advocacy training programs community organizer to company name city state trained constituents on civil rights and education issues pertaining to latino children promoted selfdetermination of families and communities collaborated with community leaders and organizations around education policy issues strategized with attorneys and staff on organizing campaign legal advocate to company name city state trained constituents on disability and special education rights managed caseload of clients with disabilityrelated issues strategized positive outcomes with attorneys and staff maintained working knowledge of current disability laws and legislation family advocate to company name city state developed and presented workshops for professionals on needs of highneeds families worked with homeless families to obtain housing facilitated cooperative working relationships with other agencies served as internal consultant to team on special education and disability laws facilitated cooperative working relationships with other agencies provided technical assistance to families on policies and procedures education jd organizational communication nonprofit management st edwards university peoples college of law city state organizational communication nonprofit management interests board member advocacy kids virginia beach va current board member copaa council of attorneys parents advocates current cofounder ichi villa autism alliancenortheast los angeles autism parents current founder latina mami los angeles special education legal clinics current member community now radio show host mamis of color radio show fm board member texans for midwifery graduate partners in policymaking election committee chair and board member koop radio special education citizens advisory committee bilingual committee committee member march of dimes program services publications nclr latino leadership institute training understanding your childs special education rights disability civil rights throughout the ages disability and domestic violence survivors the emotional aspects of working with parents of children with highneeds the needs of diverse families organizing around issues affecting your community national workshops presented special education representation from a social justice and civil rights perspective copaa conference san diego ca xicana mamihood activism responses to violence in our families and communities incite radical feminists of color color of violence conference chicago il additional information awardshonors latina mami collective featured in article by dr cristina herrera in the 21st century motherhood movement published by demeter press recognized in latina magazine as inspiring latina named one of austins women we love by austin monthly magazine ernst and young social entrepreneur of the year finalist mamis of color radio show named koop social justice program of the year other community involvement board member advocacy kids virginia beach va current board member copaa council of attorneys parents advocates current cofounder ichi villa autism alliancenortheast los angeles autism parents current founder latina mami los angeles special education legal clinics current member community now radio show host mamis of color radio show fm board member texans for midwifery graduate partners in policymaking election committee chair and board member koop radio special education citizens advisory committee bilingual committee committee member march of dimes program services skills agency attorney business plans consultant client clients detail oriented grant proposals legal materials organizing policies press releases problem solving skills research strategy strategic technical assistance training programs workshops

recruiting and hr manager summary experienced corporate recruiter who is selfmotivated results driven highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure offering over years of recruiting human resources and staffing experience with a bachelors degree in human resources management experience with full lifecycle recruiting of qualified it professionals including college graduates experienced software developers businesstechnical consultants sales executives project managers and executive level staff highlights excellent interpersonal communications and negotiation skills proactive and creative sourcing strategies full lifecycle recruiting infor talent management thrive in a fast paced environment knowledge of eeoaa regulations experience with online recruiting sources college recruiting extremely adept working with multiple hiring managers comfortable handling high requisition load onboarding new hire orientation hr management adp workforce now benefits administration strong ms office skills including word excel powerpoint and outlook experience recruiting and hr manager to current company name city state enavate provides business consulting and industryfocused enterprise software solutions based on the microsoft dynamics ax and crm platforms with a full range of services including professional services maintenance and support through its wholly owned subsidiary celenia global services the company also provides consulting and software development services to microsoft dynamics enterprise clients isvs and vars worldwide recruitment onboarding responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the enavate and celenia north america organization development deliveryconsulting salesmarketing operations program management managed services and shared services departments develop recruitment strategies to achieve required staffing levels manage all recruiting activities for open positions to include sourcing screening interviewing selecting and hiring candidates create streamline improve and update recruiting process procedures forms and tools maintain partnerships with hiring managers to determine characteristics criteria and needs of opennew positions ensures there is an understanding of the job presented in reference to its requirements and the type of candidate sought work with hiring managers and appropriate business unit leaders to develop specific recruiting plans for each open position meet with leaders on weekly basis if needed to give updates and review applicant tracking spreadsheet    execute sourcing strategies resulting in obtaining qualified candidates including developing job posting content posting jobs internally and externally perform online searches and utilize online resources create and update job descriptions as needed in cooperation with hiring managers maintain and continue to develop and improve the company career page review resumes and qualifications for appropriateness of skills experience and knowledge in relation to position requirements prescreen candidates through resumeapplication and phone screen process  compile and present prescreening information and feedback to hiring managers and collaborate in decision to move forward with selected candidates coordinate with candidates and hiring managers to schedule phone and onsite interviews provide accurate and inspiring information to candidates about the company and position support hiring managers through the interview process including use of interview guides and forms and coaching on interview techniques and behavioralbased interviewing methodologies develop and conduct training programs for hiring managers and staff designed to improve recruiting and hiring efficiencies direct the efforts of employment agencies and search firms including negotiating and controlling employment related fees develop and maintain professional relationships with college university and community college placement offices as a source to generate qualified applicants manage and coordinate all communication with passive and active candidates participate in development of annual recruiting budget perform reference and background checks on selected candidates and review results with hiring managers coordinate and help to present offers of employment to selected candidates  coach hiring managers on process of extending verbal offers and negotiations oversee the onboarding process for all new hires within the enavate and celenia north america locations to include coordinating all new hire training sessions with appropriate bu leaders and ensure all onboarding steps are completed identify gaps in the hiring process and continuously work with others to improve processes introduce new methodologies and measure progress human resources create and participate in new hire orientations ensure all current and new employees are provided with information about company policies employee handbook job duties working conditions wages opportunities for promotion and employee benefits administer the benefits package covering medical dental vision cobra fsahsa and basicvoluntary life insurance and comprehensive k plan for all north america employees devise timeline for payment of all benefit premiums coordinate payment of k remittance with accounting department assist in analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements manage and keep track of pto for all na employees handle termination processes including the setupremoval of benefits conduct exit interviews as part of the companys employee exit plan  oversee and administer the payroll process for north america ensuring that payroll is submitted successfully accurately and in a timely manner foster an environment of good employee relations and customer service throughout the organization perform quality work within deadlines with or without direct supervision interact professionally with other employees and customers work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations talent acquisition specialist to company name city state responsible for the recruitment of shift supervisors assistant general managers general managers area managers and regional operation managers across over locations throughout the us carried a requisition load of over openings nationwide in charge of sourcing talent through careerbuilder linkedin recruiter indeed and snagajob execute legally complaint job postings to all internet sites perform refreshes and removal as required review applications and resumes and determine if they are a potential fulfillment of a position conduct phone screens interviews background and reference checks provide feedback on candidates to hiring managers agencies andor directly to candidates generate offer letters and communicate with hiringarea managers at multiple locations and executive level staff on recruiting efforts and strategy responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team provide virtual support and direction for field restaurant management team train restaurant managers and multiunit managers on effective recruiting strategies keep track of candidates through infor talent management online applicant tracking system and careerbuilder talentnetwork help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness manager of employee recruitment developmentrecruitment specialist to company name city state the john constanza institute of technology provides education software and consulting services to leading manufacturing corporations worldwide and considered the leader in demand flow technology responsible for the recruitment of experienced software developers software testers sales managers senior manufacturing consultants and executive level staff lead consultants through the full recruiting lifecycle conducted phone screens onsite interviews extended employment offers and negotiated salary when necessary conducted recruiting searches via internet employment ads career fairs and administered the employee referral program handled all employee issues for the denver office employees conducted exit interviews and kept track of performance evaluations and status changes prepared monthly erd reports for the executive board which included current employee headcount eeoc statistics recruiting activity staffing report new hires terminations source trends budget vs actuals managed the erd department which included supervising the hr generalist and benefits administrator regional hr managerrecruiter to company name city state provides business and technical consulting custom software application development and systems integration solutions for clients in the energy utilities communications and financial markets acted as regional hr manager for the denver office employees which included conduct all new hire orientations and exit interviews handle all employee issues and hr administration coordinate and participate in new hire training benefits coordination training and leave administration and visa processing at the localregional level input data and any changes into the hris system participated in weekly management staffing meetings and drove the staffing initiative for the denver office created and managed staffing pipeline report matched opportunities and staff on upcoming projects and supported communication between managers responsible for the recruitment of experienced software developers technicalbusiness consultants project managers and it professionals for the denver office represent lcg at professional career fairs place employment ads conduct internet job searches and handle all employee referrals lead candidates through the recruiting lifecycle conduct initial phone screens closing interviews extend offers to all fulltime parttime admin temp and contract to hire employees for the denver office establish relationships with contracting agencies and act as primary contact for the denver office advise managers on employee policies and guidelines corporate recruiterstaffing to company name city state international business and information technology consulting firm specializing in business reengineering custom software development change management systems integration and implementation responsible for the recruitment of technical and functional it professionals from college and open market represented ams at professional job fairs college campuses and special recruiting events reviewed thousands of college resumes to determine preselects for campus interviewing schedules created training curriculum and materials for our college brown bag interview presentations traveled to over different colleges and universities to conduct campus interviews and participate in campus presentations facilitated weekly resolution meetings with interviewers and managers to make hiring decisions traveled extensively to redwood city ca to lead the college recruiting efforts of this new telecom college hire location worked as part of the denverbased recruiting team as a recruiter in all aspects of the hiring process acted as staffing coordinator for the telecommunications industry group which included informing the staff of available assignments and helping them to understand the staffing process ensured that the professional staff was being challenged and leveraged optimally attended weekly staffing meetings with department managers to discuss available staff and business needs created and maintained ongoing staffing pipeline report human resources coordinator to company name city state coordinated the recruiting process setup interviews screened candidates and extended job offers conducted new hire orientations handled employee inquiries regarding health dental 401k hr issues and company policies assisted with employee spending accounts and benefits administration input employee information into automated hris database developed and administered service award program for employee appreciation planned and coordinated company sponsored programs such as the annual blood drive health fair and employee store education bachelor of science management of human resources colorado christian university city state us license colorado real estate brokers armbrust real estate institute city state us skills recruiting staffing training college recruiting sourcing phone screens interviewing negotiation recruiting events new hires onboarding hrisats hr administration employee issues terminations recruiting best practices performance evaluations eeo human resources management ms office suite

healthcare instructional assistant experience healthcare instructional assistant to current company name – city state perform g tube feedings and straight catheterization procedures on special needs and generaleducation elementary school students assist teacher in k classroom setting up workstation implement lessons taught by the teacher monitoring students behaviors utilizing positive and negativereinforcement follow iep collaborate with instructional assistants aba interventionists teachers andpsychologist instructional assistant to company name – city state work with general education and special needs students k in a classroom setting monitoringdifferent behaviors utilizing positive reinforcements enforcement redirecting students utilize tokensystem teaching independence implementation of lessons taught by teacher collaborate with ateam of teachers psychologists and instructional assistants working towards iepgoals of the student work and setup academic group workstations tutor students on basic assist students withhygiene as needed acting clerk nursing attendant to company name – city state worked n a clinic registering incoming patients for clinic appointments answer inquiries overtelephone regarding patients appointment update patients demographic information into computersystem scheduled surgeries input services rendered by physician using diagnosis code for properpayment of services ordered supplies faxed clerical duties work history healthcare instructional assistant to current company name – city state perform g tube feedings and straight catheterization procedures on special needs and generaleducation elementary school students assist teacher in k classroom setting up workstation implement lessons taught by the teacher monitoring students behaviors utilizing positive and negativereinforcement follow iep collaborate with instructional assistants aba interventionists teachers andpsychologist instructional assistant to company name – city state work with general education and special needs students k in a classroom setting monitoringdifferent behaviors utilizing positive reinforcements enforcement redirecting students utilize tokensystem teaching independence implementation of lessons taught by teacher collaborate with ateam of teachers psychologists and instructional assistants working towards iepgoals of the student work and setup academic group workstations tutor students on basic assist students withhygiene as needed acting clerk nursing attendant to company name – city state worked n a clinic registering incoming patients for clinic appointments answer inquiries overtelephone regarding patients appointment update patients demographic information into computersystem scheduled surgeries input services rendered by physician using diagnosis code for properpayment of services ordered supplies faxed clerical duties education masters health education touro university worldwide city state masters health education bachelors healthcare administraton touro university worldwide city state associate social behavioral sciences los angeles southwest college city state bachelors degree healthcare administration at touro university i had the opportunity to develop the skills and experiencenecessary to succeed in public health and health education positions examples of my relevant highlights cpr microsoft excel microsoft office child care organizational skills teaching filing english customer service excel developmental disabilities experience microsoft word certifications and licenses academic basic catheterization child care clerical cpr critical thinking customer service developmental disabilities diagnosis english filing health education microsoft excel excel microsoft office microsoft word organizational skills organization skills public health teacher teaching telephone verbal communication written skills cpr microsoft excel microsoft office child care organizational skills teaching filing english customer service excel developmental disabilities experience microsoft word certifications and licenses academic basic catheterization child care clerical cpr critical thinking customer service developmental disabilities diagnosis english filing health education in k microsoft excel excel microsoft office microsoft word organizational skills organization skills public health teacher teaching telephone verbal communication written additional information authorized to work in the us for any employer summary providing general administrative backup and other duties more than years of clerical support familiar and experienced with electronic filing systems various document management technologies and scanning experience knowledge of filing systems and standards proficiency working with document management systems able to multitask and efficiently manage changing priorities excellent organizational and analytical skills with attention to detail

industrial engineering intern profile outstanding productivity as high potential project supervisor and design engineer solid analytic and communication skills to resolve complex problems quickly and efficiently dynamic team leader with frontline experience in motivating team workers towards achieving specific goals handson experience in data analysis discrete event simulations manufacturing processes process improvement machine shop practices welding and fabrication and quality control exceptional project management skills utilizing customer commitment team work communication planning and organization to achieve excellence skills c aspnet visual basic ms visual studio ms office suite word excel project powerpoint access outlook visio simulations using witness13 and simio erpsap sasstat autocad accomplishments liaised with group to modify and improve overall product performance eliminated machine defects through recommendation of machine adjustments prepared plans and layouts for equipment or system arrangements and space allocation prepared sheet metal fabrication drawings modifications and commercial specification drawings in compliance with industry standards met with customers to help design custom entertainment centers china cabinets mantels and kitchen cabinets for residential homes supervised and directed over employees on electronics designs that resulted in production yield improvement which later translated into 200k in company revenue supervised project production efforts to ensure projects were completed to company standards on time and within budget constraints created presentation materials for sales customer relations and management purposes tested equipment to ensure compliance analyzed data and provided recommendations which resulted in adoption of new costsaving equipment saved on supply costs by working closely with suppliers to ensure components met department quality standards performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department professional experience industrial engineering intern to company name city state successfully redesigned and redeveloped existing company labor system application using visual basic that resulted in additional functions that aid labor hours update and easy computation of staff payroll performed onsite data collection applied statistical techniques to process and analyze collected data and developed statistical distributions that are applied to simulation models assisted in creating and developing customized model animations and discrete event simulations and analysis using simio for salt lake city airline project industrial engineer to company name successfully redesigned equipment layout and process flow that reduced cycle time and increased throughput using employee feedback process design visual management 5s technique and cell technology assisted in capital budgetingreturn on investment roi analysis and ensured program expenses are charged correctly and researched and provided reasons for any discrepancies performed ergonomics assessments and made improvements on manufacturing methods to maintain a safe less stress and productive work environment trained and guided technicians in lean and continuous process improvement methodologies including kaizen 5s standardized work line balancing and value stream mapping in woodwork operations industrial engineer to company name successfully revamped workstation layout implemented ergonomic philosophy and 5s methodologies in equipment placing and material handling to ensure stress minimization and safety this resulted in reduced cycle time and increased productivity developed executed and managed capital project plans related to newexisting manufacturing processes conducted research and development investigations to develop and test new manufacturing equipment processes and methods successfully carried out new equipmentfacility layout design and analysis ahead of schedule saving company n4907m improved work methods and maintained time standards using methods time measurement mtm stopwatch time studies and work sampling studies including standardized work implemented process control plans by reducing nonvalue added activities within cell this led to reduction in overall lead time assisted with design of manufacturing systems tools and fixtures per specifications resulting in reduction in material loss and reduction in ergonomic related operator injuries improved existing manufacturing procedures and developed new procedures for possible application to current production problems using dmaic value stream mapping verified production operations and product quality with design specifications established procedures and customers requirements performed monthly lean assessment and audits to ensure compliance designed implemented and documented standard work instructions swis and standard operating procedures sops for employees about updated engineered standards participated and supported company initiatives such as new product development lean manufacturing and continuous process improvement performed machine shop operations using manual and cnc lathe machines boring machine and grinders manufacturing quality engineer to company name city performed inspections checks tests and sampling procedures of incoming materials sub assemblies or finished company products according to standards and specifications and documentation of results in ncr and qc reports reduced quality issues by during fy05 for critical machine components by developing root cause analysis and implementing correctivepreventive actions capa conducted and documented process environmental and quality control system audits and creation of audit finding reports using written procedures iso and iso as audit standards education and training master of science industrial and manufacturing engineering december university of texas arlington city state gpa gpa gpa industrial and manufacturing engineering gpa gpa bachelor of engineering materials and metallurgical engineering june federal university of technology state materials and metallurgical engineering certificationpmi certified project management professional pmp july certifications lean manufacturing techniques six sigma methodology statistical process control earned value management analysis continuous improvement techniques cost estimation and project feasibility analysis inventory control supply chain and logistics management time and motion studies safety engineering fta fmea product development and design interests member institute of industrial engineersmember tau beta pi engineering honor societyvolunteer mission arlington arlington texas additional information honors and activities g t stevens jr alumni scholarship award ut arlington april alpha pi mu industrial engineering honor society award ut arlington april member national society of black engineers member institute of industrial engineers member tau beta pi engineering honor society volunteer mission arlington arlington texas skills aspnet autocad budgeting cnc continuous improvement data collection product development and design documentation erp grinders inventory control iso languages lathe layout layout design logistics materials access c excel ms office suite outlook powerpoint word new product development payroll philosophy process improvement process design processes project management project plans quality quality control research safety sap sas simulation six sigma sql statistical process control supply chain visio visual basic visual basic ms visual studio written

mechanical engineer summary years and months experience as mechanical engineer in the operation and maintenance of boilers swimming pools deep well pumping stations and incinerators years experience as mechanical engineer section head in the operation and maintenance of water treatment plants sewage treatment plants sewage lifting stations deep well pumping stations swimming pools raw water pumping and distribution stations years experience as lead man in the operation and maintenance of gas turbine power plant years experience as sewage treatment plant operator years experience as diesel generator set operator years months experience as merchant ship electrician year experience as assistant electricianwiper in merchant ship year experience as textile weaving supervisor highlights pump and piping systems motor control panel operation and maintenance of sewage treatment plants and sewage lifting stations operation and maintenance of reverse osmosis plant with plc controls operation and maintenance of swimming pools operation and maintenance of boilers incinerator and gas turbine power plant operation and maintenance of deep well pumping station operation and maintenance of diesel engine driven generator sets power plant accomplishments our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were somewhat near the aleutian island in alaska the emergency speed of the ship was activated but that is too slow i suggested to modified the linkage connection by using the left side terminal shaft of the governor then we were able to reach safely the port of ketchikan alaska when the power turbine blades of one of our gas turbine engine were all broken our chief engineer asked me if we can replace it this procedure were never done before me i studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber we recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber we used the same pressure when we put it back there was a power outage after the resumption of the power supply we lost the program of the plc that controls our reverse osmosis plantsince we dont have the program we temporary convert the control by installing relays magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation experience mechanical engineer to company name city state supervise in the operation and maintenance of units of boilers swimming pools deep wells and incinerators changed the two sand filters and installed new chlorine dosing system on the new infantry swimming pool size of pool feet by feet installed new deep well pumps and conducted the testing and commissioning monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning supervise in the installation of swimming pool pumps heaters surface skimmers and in changing the inlet diffusers supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp mechanical engineer section head to company name city state over all incharge in the operation and maintenance of water treatment plants waste water treatment plants sewage lifting stations deep well pumping stations and swimming pools supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations monitor and supervise in the excavation and installation of upvc pipes for potable water and irrigation water in the officers housing villas replacing the old corroded and weak pipes review all the proposals of the different contractor for the new water treatment plants and submit recommendations to the officer incharge check our daily weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants inspect the work of the contractor that digs and bore new wells and also in the installation testing and commissioning of deep well pumps education graduate mechanical engineering course feati university city philippines mechanical engineering course affiliations former member of philippine society of mechanical engineers skills electromechanical skill trouble shooting installation of pipes and pumps problem solver design of controls for pumps and motors installation of swimming pool heaters

apparel associate summary an organized detailoriented and conscientious self starter able to learn and adapt quickly to new skills also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure skills adaptability strong work ethic time management selfconfidence handling pressure creativity communication team work motivation cash register typing basic computer skills customer assistance skills cashier customer assistance sales stock experience apparel associate aug to current company name － city state stocking and zoning apparel and housewares merchandise recruiting assistant oct to may company name － city state sealingmailing off letters to football recruits making prints or copies of letters andor paperwork signing recruits and families in for game day cashierstocker dec to sep company name － city state  assisting customers in finding what they need recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience make customer purchases andor returns cashiersales associate may to aug company name － city state assisting customers in finding what they need recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience make customer purchases andor returns education and training business adminstration south louisiana community college － city state business administration university of louisianalafayette － city state salmen high school － city state activities and honors 21st century summer camp years

marketing and special events coordinator summary detail oriented organized and personable event coordinator relocating from the west coast in depth understanding of the value of planning and confirming details of events to ensure success brings over years of experience and lessons learned to ensure all elements of an event come together smoothly  core qualifications vendor and subcontractor negotiationsrelations combination of big picture thinking and attention to detail relationship building prioritization clear communications with all parties time line of required actions for successful event  skills desktop publishing software microsoft office suite tech savvy and able to learn new software quickly and efficiently experience to current marketing and special events coordinator company name － city state plan and manage weekend seminars social retreats fundraisers and gala dinners from concept to completion design all marketing materials brochures and fliers for conferences and events developed marketing strategy based on knowledge of establishment objectives and market characteristics maintain and update company website on a daily basis to special events and public relations intern company name － city state worked on media planning and corporate budget management created and maintained the companys calendar of events communicated with many vendors and publications on pr events assisted in planning retail and wholesale events nationwide to bronx and central park zoo special events intern company name － city state shadowed special event coordinator on multiple special events such as the annual gala and corporate outings assisted event sales manager in walkthroughs and dayofevent logistics to public relations intern company name － city state expanded website traffic through implementation of public relations support contacted potential clients through internet blogging represented and promoted the company to potential clients at media related event to assistant manager company name － city state pitched creative and original ideas to clients on a regular basis for potential events met customers needs in a fast paced environment to maintain positive client relationship designed and built samples for events and arrangements for sale education bba fashion marketing and special events lim college － city state gpa magna cum laude sigma beta delta international honors society member

air freight agent summary air freight agent emphasizing quality customer service and aircargo services hardworking and willing to work a flexible schedule including weekends and holidays highlights safetyoriented team player skilled multitasker safety checks organized security checks staff training and development accomplishments increased airline revenue from all known shipper for all outbound and inbound freights and indirect air courier customers experience to air freight agent company name city state accepting booking inspecting and tracking outbound and inbound cargoes checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system contacting vendors to resolve problems with shipments determining method of shipment and preparing bills of lading invoices and other shipping documents entering shipping information into a computer by hand or by using a handheld scanner that reads bar codes on goods handling special commodity shipment according to tsa cbp and faa regulation direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight verify and monitor all inbound freights and transferred cargoes from different freight forwarders preparing daily reports on all transactions providing front counter and direct customer service to all vendors and shippers inspecting and screening of all outbound freights accordingly handlinginspecting and preparing all dangerous goods documents human remains and live animals shipments assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment to cargo agent company name city state my responsibilities include tendering accepting booking inspecting and tracking outbound and inbound cargoes checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system contacting vendors to resolve problems with shipments determining method of shipment and preparing bills of lading invoices and other shipping documents entering shipping information into a computer by hand or by using a handheld scanner that reads bar codes on goods handling special commodity shipment according to tsa cbp and faa regulation direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight verify and monitor all inbound freights and transferred cargoes from different freight forwarders preparing daily reports on all transactions providing front counter and direct customer service to all vendors and shippers inspecting and screening of all outbound freights accordingly handlinginspecting and preparing all dangerous goods documents human remains and live animals shipments assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment to cargo agent company name city state my responsibilities include tendering accepting booking inspecting and tracking outbound and inbound cargoes checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system contacting vendors to resolve problems with shipments determining method of shipment and preparing bills of lading invoices and other shipping documents entering shipping information into a computer by hand or by using a handheld scanner that reads bar codes on goods handling special commodity shipment according to tsa cbp and faa regulation direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight verify and monitor all inbound freights and transferred cargoes from different freight forwarders preparing daily reports on all transactions providing front counter and direct customer service to all vendors and shippers inspecting and screening of all outbound freights accordingly handlinginspecting and preparing all dangerous goods documents human remains and live animals shipments assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment education as liberal arts business college of micronesia city state liberal arts business skills customer service delivery documentation inspecting coding scanner shipping

realtor professional summary motivated real estate professional with years of experience versed in all aspects of real estate time management negotiation conflict resolution property management asset and portfolio management and administrative functions core qualifications ut real estate license accredited buyer representative reo and foreclosures traditional real estate short sales asset management title and escrow leadership conflict management negotiation experience to current realtor company name － city state manage the entire process of selling real estate minimized losses on foreclosures through analysis management marketing and liquidation of real estate owned properties by clients and investors evaluated economics of the property including bpo and appraisal analysis for monthend figures and the best marketing disposition plans prepare listings sales contracts counteroffers for negotiation with the banks negotiated sellers deficiencies to be waived with financial institutions and others who had a vested monetary interest in the property provided marketing direction to brokers and monitored the performance of outside agents evaluate preforeclosure bpos and appraisals to assist in bidding and buydown analysis communicate with clients to understand their property needs and preferences negotiate contracts on behalf of clients ensure that the legal formalities are completed prior to closing dates to inhouse realtor company name － city state buyers agent for restore utah successfully negotiated and closed mls transactions during my one year contract identified long term value in properties prepared documents such as representation contracts purchase contracts and estimated settlement statements evaluated properties established values and developed marketing strategies that maximized sales proceeds reduce marketing time monitored multiple databases to keep track of all company inventory to sr reo asset manager company name － city state effectively managed the marketing of reo assets according to a specific time lines while focusing on lowering loss severity monitored the eviction process negotiated cashforkeys with occupants evaluated properties established values and developed marketing strategies that maximized sales proceeds reduce marketing time supervised brokers to ensure that properties were being marketed according to client standards managed third party vendors and obtained bids overseeing repairs and maintaining properties negotiated contracts based on the best interests of clients met all monthly and quarterly sales goals to tax research analyst company name － city state produced tax reports for builders and title companies extensive file management and maintenance performed tax research including the research of all and act bonds including melloroos tax assessments for the state of california delivered tax reports on time per clients and customer time constraints to licensed title and escrow officer company name － city state actively communicated and assisted realtors mortgage bankers and loan officers with real estate transactions of all types maintained connections with sellers and buyers financial institutions homeowners associations and other institutions that had vested interest in the properties prorated fees such as real property taxes per the contract and prepared the settlement statements and loan documents reviewed documents ensuring all conditions and legal requirements were fulfilled coordinated inhouse and outside closings to realtor bpo specialist accredited buyers specialist company name － city state negotiated facilitated and managed real estate transactions followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area developed and maintained a list of properties suited to different needs and budgets managed contracts negotiations and all aspects of sales to finalize purchases and exceed customer expectations negotiated contracts on behalf of clients guided clients from beginning to end of the home buying process in choosing the right property extensive file management and document imaging performed all property evaluations for banks relocation and asset management companies education escrow license title and escrow dw moore － city state real estate license real estate stringham real estate school － city state professional affiliations national association of realtors utah association of realtors skills asset management administrative client relations computer proficient conflict management contract negotiation digital photography file management marketing microsoft office organizational skills problem solving property management real estate and tax research sales software sales force social media

programme finance associate professional summary seeking a position where i can demonstrate my skills and contribute to an organization that offers professional growth being productive and add value to the organisation through my knowledge and previous experiences overview certified project manager with two years experience in managing projects according to prince2 methodology civil engineering background two years experience in events organization workshops conferences and awareness campaigns highly motivated in team and individual tasks hard working and productive worker under pressure practical experience of dealing with governmental and official entities outstanding communication skills with fluency in three languages good knowledge of international and development practices management and administrative professional people oriented with strong leadership abilities excellent negotiation skills skills work history to current programme finance associate company name – city state ensured administration and implementation of programmeoperations strategies adapts processes and procedures focusing on achievement of the following results full compliance with unundp rules and regulations and other relevant policies on financial recordingreporting system and followup on audit recommendations implementation of effective internal controls proper functioning of a clientoriented financial resources management system provision of inputs for implementation of costsaving and reduction strategies in consultation with the office management preparation of cost sharing trust fund agreements follow up on contributions within the co resource mobilization efforts ensures proper tracking of donor reporting and ensure with programprojects concerned that reporting is on time provided effective support to management of the co programme administration of budgets and functioning of the optimal costrecovery system focusing on achievement of the following results presentation of information for formulation of country programme work plans budgets proposals on implementation arrangements and execution modalities entry of data of new grants into atlas in the form of annual work plans awps monitoring of their status provision of guidance to the executing agencies on routine implementation of projects tracking use of financial resources accuracy verification of combined delivery reports provision of information for the audit of nimdim projects tracks implementation of audit recommendations support the preparation of the integrated work plan for the country office under the supervision of the deputy country director ensuring that the project tree is properly set up in atlas with projects linked to the correct outcomes tracking of overall office indicators and delivery figures tracking and detailed reporting on mobilized resources ensure that gms rates are properly charged to development projects provides in puts in the preparation of costrecovery bills in atlas for the services provided by elaboration and implementation of the income tracking system and follow up on cost recovery provided accounting and administrative support to the programme finance unit focusing on achievement of the following results timely corrective actions on erroneous data in atlas processing of gljes if required presentation of thoroughly researched information for planning of financial resources of the co reports containing analysis of the financial situation ensured facilitation of knowledge building and knowledge sharing in the co focusing on achievement of the following results systematic gaining and sharing of knowledge and experience related to programme management organization of training for the office staff on programmeoperations related issues including programproject related atlas training synthesis of lessons learned and best practices in programme finance sound contributions to knowledge networks and communities of practice to programme assistant company name tasks and responsibilities to teacher company name teaching italian language as a foreign language to office manager and secretary tasks and responsibilities office management organization and documentation overseeing financial duties including payrolls budgets and spending education bsc civil engineering alfateh university tripoli libya university of tripoli tripoli libya projects in controlled environments prince2 foundation undp training tripoli december enterprise risk management undp training tripoli january hiv aid undp training tripoli january ethics train undp training tripoli december the gender journey thinking outside the box undp training tripoli january un programme on the prevention of harassment sexual harassment and abuse of authority undp training tripoli january basic and advanced security in the field undp training tripoli skills accounting administrative support arabic basic bsc budgeting budgets budget consultation client delivery documentation english finance financial grants interpretation italian languages directorms office office outlook enterprise networks office management policies prince2 processes progress project management proposals quality control recording recruitment reporting research risk management sound supervision teaching translating translation additional information date of birth november marital status marriednationality libyan

administration assistant professional summary professional and knowledgeable receptionist versed in administrative support and customer service offering over years of experience managing company reputation with customers highly efficient and accurate with strong planning problemsolving and communication skills knowledgeable and professional receptionist skilled in administrative support and customer service bringing years of experience managing fastpaced front desk operations adaptable administration clerk with expertise in managing emails and phone calls for various departments highly skilled in editing and proofreading correspondence and documentation ready for a new position that involves handling various tasks in fastpaced settings smart professional fluent in spanish energetic and knowledgeable in administration assistant considered enterprising adm assistant with ability to lead talented teams skills scheduling office administration administrative support budgeting appointment setting recordkeeping documentation and control document retrieval spanish skills medical office administration insurance claims completing insurance forms appointment scheduling billing and coding customer service work history administration assistant to current company name – city state transferred and directed phone calls guests and mail to correct staff members provided administrative services including phone and email correspondence making copies and handling incoming and outgoing mail and faxes managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels communicated with customers via phone and email to confirm deliveries and respond to inquiries kept reception area clean and neat to give visitors positive first impression completed and mailed bills contracts policies invoices and checks maintained office supplies inventory by checking stock and ordering new supplies as needed assisted coworkers and staff members with special tasks on daily basis in charge of scheduling canceling and client appointment greet clients and directed them to correct staffing pulled and filed client filed office assistant to company name – city state opened and properly distributed incoming mail to promote quicker response to client inquiries maintained and organize files and documents maintained and updated filing of bills bill payment inventory and incoming and out going mail operated office equipment such as copier machine fax machine managed cleanliness of office and refilled office supplies when needed welcomed and greet all visitor screened calls directed to appropriate staff opened all incoming mail and distributed to recipients supported clerical needs of more than assistants including taking messages scanning documents and routing business correspondence certified medical assistant to company name – city state collected and documented patient medical information such as blood pressure and weight enhanced patient outcomes by providing knowledgeable education on procedures medications and other physician instructions called and faxed pharmacies to submit prescriptions and refills documented vital signs and health history sanitized restocked and organized exam rooms and medical equipment directed patients to exam rooms fielded questions and prepared for physician examinations directed patients to examining rooms and coordinated transportation assistance as necessary gathered forms copied insurance cards and to collect patient information for billing and insurance filing obtained client medical history including medication information symptoms and allergies updated inventory expiration and vaccine logs to maintain current tracking documentation assessed documented and monitored vital signs for more than patients per day collected and documented patient medical information such as blood pressure and weight assisted with routine checks and diagnostic testing by collecting and processing specimens education associate of arts business administration american international university city graduated with gpa coursework in billing coding and medical icd some college no degree certified nursing assisting resurrection hospital city some college no degree certified medical assistant bryant school city

engineering manager core qualifications executive decision maker process design improvement new product development strategic planning development lean six sigma practitioner product design budgetary and policy development automation design quality control project management execution economic analysis ergonomic and safety conscious professional experience engineering manager to company name city state boyden ia october march manufacturer of agricultural grain handling and sprayer products and recreational vehicle trailer and towing equipment engineering manager managing design engineering resources responsible for new product development and product improvement efforts as well as build operations engineering department for process development and improvement implementation led implementation of project management principles for effective new product development project execution led department reorganization creating cohesive environment among design and manufacturing resources led future state factory initiative to better align production resources project manager to company name city state oshkosh wi may august military vehicle manufacturer which includes hemtt matv lvsr mtvr het fmtv and commercial snow product project manager plan develop and execute programs and projects in accordance with strategic objectives and business requirements drive for continuous improvement in order to become more profitable through effective resource allocation managed the planning and execution of building expansion and automated wash system implementation 5m managed the transition and installation of assembly process for hemtt military vehicles 5m led crossfunctional team to design develop and implement an electronic production control solution 1m worked with operations team to standup new military vehicle inspection facility and process 2m senior manufacturing engineer to company name city state jackson mn ag equipment manufacturer which includes challenger rogator terragator massey ferguson and wilmar products senior manufacturing engineer improve productivity and ontime delivery by means of improving resource capability the utilization of lean and six sigma productivity tools and the development of production methodologies to be integrated into product design led team to improve material review process to effectively address product nonconformance and to reduce wip led crossfunctional team to continue development of tab slot production methodology worked with team to standardize tooling and improve manufacturing capabilities for more efficient operations senior manufacturing engineer to company name city state spencer ia company is a diversified industrial manufacturer which includes the production of hydraulic pumps and motors senior manufacturing engineer led process improvement efforts for major core commodities within a hydraulics manufacturing facility participated in new product development initiatives to ensure design for manufacturability cost containment and effective resource allocation designed and led implementation of machining resource reorganization for increased product velocity and better throughput for key core commodity which led to a reduction in wip and a reduction in scrap coordinated efforts between manufacturing and design resources for improved resource capability todd korbitz korbitzthotmailcom manufacturing engineer to company name city state emmetsburg ia company is a manufacturer of aerial scissor lifts used to elevate personnel to heights of feet manufacturing engineer led process improvement and quality control efforts through the implementation of new tooling and automated equipment which increased daily production output from units per day in to units per day in and substantially decreased labor requirements designed and managed implementation of robotic welding workcells which improved quality with a reduction in rework and improved human resource effectiveness to meet business needs improved tooling and fixturing that led to a reduction in rework efforts due to uneven scissor stacks that lean when elevated at maximum height education master of business administration project program management keller graduate school of management devry university city state us master of business administration may concentration project program management gpa keller graduate school of management devry university naperville il bachelor of science political science economics minnesota state university city state us bachelor of science degree in political science may emphasis political philosophy minor economics gpa minnesota state university mankato mn earned placement on the deans list served as student advisor to the dean of social and behavioral sciences manufacturing engineering technology northwest iowa community college city state us manufacturing engineering technology july northwest iowa community college sheldon ia 1st place iowa 4th placenational automated manufacturing competition student government senator affiliations coached first lego league robotics teams and first tech challenge robotics team accomplishments awarded four army achievement medals earned placement on the deans list served as student advisor to the dean of social and behavioral sciences military experience specialist to company name spencer community school district spencer ia board of trustees board president developed community relationships for more effective resource allocation and district sustainability conduct policybudget development leadership evaluation resource analysis and project prioritization led union contract negotiations and improved district financial solvency while not increasing taxes led the planning and passage of new middle school building addition led transition of old middle school building to community apartments and senior center spencer public library spencer ia board of trustees board vice president set direction for library by advocating planning evaluating and monitoring resources services spencer for stem spencer ia cofounder coach and mentor coached first lego league robotics teams and first tech challenge robotics team united states army army national guard retired fire direction automated tactical data systems specialist awarded four army achievement medals member of task force tested and made recommendations for 21st century tactical and targeting equipment skills engineer manufacturing engineer process improvement tooling welding automated equipment quality control robotic robotic welding operations new product development product development transmissions commodities hydraulic pumps hydraulics machining pumps project management design engineering engineering department process development assembly assembly process business requirements continuous improvement electronic production inspection production control project manager massey ferguson product design six sigma sixsigma automation design budget contract negotiations ergonomic ergonomics fanuc mentor policy development process design robotics strategic planning program management industrialmanufacturing manufacturing engineering

customer service representative professional summary office professional with an extensive background of more than twelve years of customer service account manager and office administrative support exude strong and excellent communications skills and creative support with teambuilding and the ability work independently i adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity skills typing wpmtenkey kspm microsoft office word excel outlook data entrycustomer liaisonsupport agency management system ams sagitata the agency manager tam applied system crm software systems quick learner work history customer service representative to current company name – city state provide customer support to accounts track orders provided price quotes order changes andor cancellations identify customers needs research issue and complaints with problem solving for resolution assist to ensure professional and exceptional customer service with products inquiry and online services document account and conversation during inbound and outbound calls in call center environment owner to company name – city state responsible for daytoday operations of online retail store including sales stock and resource management develop social media strategy and set goals to increase brand awareness and  engagement maintained online storefront and social media platforms with new products and marketing sales promotions commercialpersonal lines account manager to company name – city state temporary assignment ended march jan  processed certificates of insurance for heavy contractors service and retail risk for commercial line policies verified and explained commercial insurnace policy coverages and issued renewals  processed endorsements cancellations and reinstatements of policies and file claims with carrier  followedup on policy change request issued by carriers andor sub agents insurance customer associate to company name – city state office location closed feb oct provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents file claims and submit loss reports to carriers  explain insurance coverage and eligibility requirements for nonstandard auto policies  processed policy changes endorsements cancellations and reinstatements and issued dmv vehicle registrations  issued auto insurance id cards accept and applied monthly payments to policy premiums insurance agentproducer to company name – city state reviewed rates in a competitive markets for qualifying customers with various insurance carriers advertised business product brochures and distributed to potential customers updated client information for policy changes for clients including name address and coverage market multiple lines of business such as commercial and personal lines ocean marine and workers compensation commercial lines underwriter to company name – city state processed and analyzed commercial insurance applications rated and provided quotes followed underwriting guidelines to determine risk exposure and eligibility requested loss run reports and issued certificates of insurance from carrier systems conducted policy changes for clients and ensured all information was accurate processed binders endorsements cancellations reinstatements and policy renewals commercial lines underwriting supervisor company name – city state company relocated out of state june oct supervised employees approved employees time sheets and requests for time off to ensure a smooth workflow assisted account managers subagentsand or brokers with customer complaints and resolutions reviewed and analyzed risk for commercial cgl and workers comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines researched various markets for competitive pricing from multiple insurance carriers education diploma data entry specialists eldorado college city state self high school city state skills tenkey administrative skills agency brochures call center competitive ca crm client clients customer liaison customer service customer support data entry insurance market marketing sales excel microsoft office office outlook word oct policies pricing problem solving research retail sales securities social media platforms strategy typing wpm underwriting workflow accomplishments telephone service professionally processed calls per day providing information and service to ensure customer satisfaction customer service consistently received positive feedback from guests and created repeat business by developing longterm relationships with customers handled guest complaints maintaining a positive dining experience for all rest

customer service advocate summary highlymotivated coaching and analytical health insurance leader experience customer service advocate mar company name － city state patient cetner medical home dedicate representative  working fcr case report  coaching new and seasoned reps on casework and taking calls coach and assist new customer service representatives helps train and inform departments regarding pcmh missionary pastorchurch planter jun company name － city state assist living river chapel in church revitalization develop and teach discipleship curriculum on a weekly basis preach minute lecture and interactive lessons on a weekly basis started a nonforprofit organization called the sparrows provides teaching on manhood womanhood marriage parenting roasts and sells coffee for nonforprofit organizations retreat center customer service specialist contractor sep to mar company name － city state creates and maintains databases tracking and trending first contact resolution analyzes and evaluates customer service representative phone calls contributes ideas and plans for providing exceptional customer service models exceptional customer service skills and appropriate diagnostic sales techniques contributes ideas and offered constructive feedback at weekly sales and training meetings evaluates the accuracy and quality of data entered into the agency management system follows up with customers on unresolved issues outreach pastor aug to mar company name － city state leads a team of paid staff and volunteers to maintain and improve the church outreach focus frequently speaks in front of groups of to people establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events and any other activity requiring external marketing support works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services leads the guest services ministry as part of the churchs weekend services facilitates a starting point class as the first step in an attendees connection and involvement in the church quality assurance analyst aug to aug company name － city state pinpointed and corrected claims processing errors evaluated the accuracy and quality of data entered into the agency management system followed up with customers on unresolved issues reported policy changes and company conditions affecting customer satisfaction conducted annual reviews of existing policies to update information analyzed and evaluated to customer service representative phone calls developed a system for first call resolution coached and trained entry level to senior employees on policy changes affecting customer satisfaction customer service representative aug to aug company name － city state answered an average of calls per day by addressing customer inquiries solving problems and providing new product information described product to customers and accurately explained details and care of merchandise provided an elevated customer experience to generate a loyal clientèle answered product questions with uptodate knowledge of sales and company promotions investigated and resolved customer inquiries and complaints in a timely and empathetic manner asked openended questions to assess customer needs shift supervisormanager jun to aug company name － city state ensured daily business sales goals are exceeded andor completed ran daily sales total reports ensured superior customer satisfaction interviewed potential employees engendered customer loyalty by remembering personal preferences and allergy information set and achieved goals for professional development trained coached and mentored staff to ensure smooth adoption of new program implemented innovative programs to increase employee loyalty and reduce turnover teacher and coach aug to jun company name － city state acted as a positive role model for team participants and in the community taught a range of sportspecific skills in a clear safe manner built strong rapport with athletes and assistants before during and after coaching seasons developed game plans and adjusted them according to various game situations successfully improved student participation in the classroom through integration of creative roleplaying exercises introduced special outreach programs to department chair in effort to increase institutions interest in community service organized grade records to increase reference speed education bachelor of arts historical theology may moody bible institute － city state historical theology master of divinity the southern baptist theological seminary － city state usa current student skills quality analysis training teaching mentoring coaching life coaching advertising agency coaching customer satisfaction customer service customer service skills databases database focus insurance marketing meetings works multitasking communicator policies quality rapport sales sales and training spreadsheet strategic team player phon

teacher summary experienced assistant manager adept at problem solving customer service and hiring and training hardworking quality staff store manager equipped with extensive experience in retail management and sales employs excellent leadership skills and multitasking strengths determined assistant manager with strong interpersonal skills and extensive retail and sales experience motivated shift manager practiced in customer relations sales and inventory control demonstrated skill in improving store operations increasing top line sales and reducing costs reliable assistant manager with years in retail sales coaches and encourages staff toward advancement using an enthusiastic and supportive attitude highlights retail inventory management exceptional leader accurate cash handling conflict resolution skills store opening and closing procedures teamoriented store operations sales professional outstanding communication skills reliable flexible schedule accomplishments promoted to assistant manager after months in the cashierservice leader awarded great customer service award in positiondeveloped and implemented new loss prevention methods which resulted in a reduction in shrinkage rates experience teacher august to june company name assistant manager january to current company name － state managed classrooms of to students during the absence of assigned teachers implemented a variety of teaching methods such as lectures discussions and demonstrations established clear objectives for all lessons units and projects set and communicated ground rules for the classroom based on respect and personal responsibility tutored children individually and in small groups to help them with difficult subjects taught afterschool and summer enrichment programs established positive relationships with students parents fellow teachers and school administrators collaborated with other staff members to plan and schedule lessons promoting learning and student engagement employed a broad range of instructional techniques to retain student interest and maximize learning took appropriate disciplinary measures when students misbehaved worked outside normal hours to be available to answer parent and student questions disciplined children and recommended other measures to correct behavior carefully monitored childrens play activities escorted children on outings and trips to local parks and zoos maintained uptodate knowledge of store policies regarding payments returns and exchanges prevented store losses using awareness attention to detail and integrity developed highly empathetic client relationships and earned reputation for exceeding sales goals achieved high sales percentage with consultative valuefocused customer service approach crosstrained and provided backup for other customer service representatives when needed computed accurate sales prices for purchase transactions worked as a team member performing cashier duties product assistance and cleaning assessed customer needs and responded to questions cleaned and straightened work area issued receipts for purchases and gifts bagged merchandise by following standard procedures organized register supplies worked with customer service to resolve issues unboxed new merchandise rotated stock to maintain freshness updated register logs operated cash register with proficiency provided professional and courteous service at all times worked overtime shifts during busy periods placed special orders and called other stores to find desired items recommended merchandise based on customer needs operated a cash register to process cash check and credit card transactions administered all point of sale opening and closing procedures replenished floor stock and processed shipments to ensure product availability for customers cashier july to current company name － state upsold additional menu items beverages and desserts to increase restaurant profits took necessary steps to meet customer needs and effectively resolve food or service issues recorded customer orders and repeated them back in a clear understandable manner promptly reported complaints to a member of the management team correctly received orders processed payments and responded appropriately to guest concerns served fresh hot food with a smile in a timely manner communicated clearly and positively with coworkers and management resolved guest complaints promptly and professionally served orders to customers at windows counters and tables cut and chopped food items and cooked on a grill or in fryers packaged menu items into bags or trays and placed drink orders into carriers operated largevolume cooking equipment such as grills deepfat fryers and griddles accurately measured ingredients required for specific food items prepared and served beverages such as coffee tea and fountain drinks properly portioned and packaged takeout foods for customers quickly and efficiently processed payments and made accurate change mastered point of sale pos computer system for automated order taking carefully maintained sanitation health and safety standards in all work areas closely followed standard procedures for safe food preparation assembly and presentation to ensure customer satisfaction frequently washed and sanitized hands food areas and food preparation tools performed general maintenance duties including mopping floors washing dishes wiping counter tops and emptying grease traps cleaned food preparation areas cooking surfaces and utensils maintained a neat wellgroomed appearance including impeccable personal hygiene hair restraint and minimal jewelry that met company standards followed all established restaurant practices and procedures worked well with teammates and openly invited coaching from the management team took initiative to find extra tasks when scheduled duties were completed quickly unloaded product shipments and stocked freezers prepared items according to written or verbal orders working on several different orders simultaneously assessed customer needs and responded to questions cleaned and straightened work area issued receipts for purchases and gifts organized register supplies worked with customer service to resolve issues weighed food to determine correct pricing operated cash register with proficiency maintained gift certificate documentation provided professional and courteous service at all times education associates nursing nursing english mathematics and accounting ecu － city state usa gpa gpa nursing nursing gpa english mathematics and accounting training course in microsoft excel and word coursework included english mathematics andaccounting wilson technical community college － state usa high school diploma james b hunt high school － state usa gpa gpa gpa skills accounting approach attention to detail backup cash handling cash register cashier closing coaching communication skills conflict resolution cooking credit client customersatisfaction customer service documentation english fat health and safety standards inventory management mathematics microsoft excel windows word neat policies pos pricing knowledge of store retail sales tables teaching tops written

associate consultant professional summary years of experience in analysis design coding testing database administrator production support of application software in mainframe platform having working domain experience in the areas of banking financial warehouse legacy system extensive hands on experience on ibm mainframe application programming using cobol ii cics jcl db2 vsam unix using brio for generation of usage reports extensively used debugging tools such as xpeditor ibm debuger hands on experience on db2 tools such as qmf spufi fileaid db2 admin db2 command editor expertise in using configuration management tools endevor sclm good exposure on analysis and designing of documents like software requirement specifications srs and specification design documents hld and lld expertise in using scheduling tool opc excellent in problem troubleshooting problem resolution and root cause analysis excellent knowledge of both batch and online systems running on mainframes certifications ibmcertified zos database admindb2 application developer and db2 udb v8 family fundamentals certifications   key skills os mvs os zos windows unix databases db2vasm oracle sql toolsutilities tsoispf racf opc qmf fileaid spufi xpeditor endevor abendaid sdf dclgen supercibm sort icetool bms quality center clear quest fault analyzer sdsf ftpibm utilities jcl utilities db2 admin panelsonarrdzmq shooter languages cobol jcl cics vsam sql html xml javascript rexx and java pc applications msword excel msoffice ms access oltp cics experience associate consultant october to july company name － city state hsbc core banking october to july company name － city hsbc database db2 team size role developer team member team lead env mainframe zos technology ibmmvs db2 spufi scheduler rexx jclproc vs cobolii cobol cics endevor expeditor r2ds mq roles responsibilities managed team of more than members proactively taking up the responsibilities as and when demanded done resource management activities resource onboarding fun fridays newsletter team outings daily status reporting leave management timesheet management without any schedule slippage mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues worked in different modules streams as below during the project tenure product and parameters account maintenance cheque management account value taxation advice statements and reporting exception handling bulk inputs fees interests oam gained indepth core banking knowledge like important control record setup complete transaction flow on an account and application of fees and interest on an account providing design proposals and development of new programs to handle various functions of banking activities both online and batch creating the cics map from scratch and developing the presentation layer and service programs as a coordinator for various releases taken responsibility of daily status reporting and follow ups as and when required resolved proactively functionaltechnical hurdles that can impact the deliverables which resulted in timely and flawless delivery for all the releases creating high level design document and providing best architectural solution possible providing of techinical specifications based on business requirment proving the solutions for performance tunning and working on testing part stub creation and other activity for tunning creating utp for the service and online programs tracking and reporting all the defects in sit and sent out status reports as and when required working in poc project for e2e process of reengineering activity resolving production issues abends tickets working on code changes scheduling change bug fixing completing adhoc business requests were our priority work gain ability to work under high pressure and to complete deliverables on time with high quality working in a team which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement active player in project allocating tasks within team and timely delivered the tasks to clients involved in various reviews of project deliverables document reviews code reviews peer reviews handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform emphasis on preparing document in every phase of project like testing reports learnings during project technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time creation of stub program batch modules for manipulation of million records working on performance testing and tuning for different batch programs active participation in impact analysis coding and unit testing ait sit phases involved in various reviews of project deliverables document reviews code reviews peer reviews involved in retrofit activity and reviews working in sit defect resolution team system engineer march to october company name － city state education mba finance symbiosis university － city state india be computer pune university accomplishments ohcb project is development of a new platform for processing the banking business of hsbc in mainframes currently this project is in its sit phase for term deposit and initial design for lending as a part of one hsbc initiative hsbc is developing new product named ohcb on mainframes platform which will have all the existing functionality of its existing core banking product hub which is on as400 in conjuction with the current functionality of hub hsbc has decided to include additional functionality in the ohcb to meet one hsbc solution currently countries uses hub as their primary banking system ohcb architecture is totally service based so that it remains very loosely coupled and can interact with other oh one hsbc financial product like oh payment oh forex oh cards ohcdm etc easily this is the flagship project for hsbc and ohcb will be deployed in all the countries where hsbc is currently in business by year ibm india pvt ltd pune system engineer mar oct project miw marketplace information warehouse developer dba apr oct client ibm usa tools sclm rmds db2 admin panel spufi qmf brio platform zos languages pl1 jcl vsam db2 database db2 team size roles responsibilities dba activities solving user queries loading unloading data authorization execution of utilities change request estimation updating and scheduling project metrics management using rpm tool active participation in application design responsible for change request management code development delivery creation of brio reports unit testing and documenting unit test results review of program specifications unit test specifications and unit test results production support l3 resolution of abends description marketplace information warehouse miw is a part of iw suite of applications miw houses multiple sources of data and makes this data easy to use by cleaning processing linking and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals data is both licensed from external sources and compiled by ibm internally miw receives external data from its vendors miw refines and process raw information received from different vendors into useful information which is loaded to db2 tables ibm sales and marketing team access this data using different online interfaces the information that miw receives and process differ for different vendors project ldw esw developer apr mar client ibm germany platform zos tools spufi qmf brio db2 tsoispf team size roles responsibilities responsible application design production support creating report on brio depending on requirements scheduling the jobs in opc dba activities participate in project meeting description ebi enterprise business information operation includes three batches one for each geo emea na and ap running overnight the batches feed daily idocs from cbs located on sap environment to sd iw located on mvsdb2 environment through fods fulfillment operational data store the ldw esw is physically located on an mvsdb2 environment in ukportsmouth uk mvs tsoba there will be no direct access to the ldw esw system on tsoba for the common users key users and lcm have direct access edgeondemand is used as a frontend tool with brio as the query tool behind its a web based solution which supports different formats brio html and l123 project lds legacy data systems developer oct mar client ibm germany platform zos tools spufi qmf brio db2 tsoispf team size roles responsibilities responsible application design production support creating report on brio depending on requirements scheduling the jobs in opc dba activities participate in project meeting description the legacy data store lds as a logical part of the edw consists of tables it is a system which receives data from the legacy warehouse systems and stores it in the sd information warehouse the whole transmission system consists of two parts the sending part on legacy warehouse country side the receiving part on sd iw side for each sending system exists in the sd iw one dedicated receiving system the sending and the receiving systems are developed as opc job net running under mvs each job net consists of several jobs which usually executes one program but there are also jobs executing more than one a program is a mvsdb2 utility or a pli program because up to tables are fed there are also interfaces each responsible for one target table dependent from the target table every interface has a specific layout and record format the two subsystems communicate with the help of a trigger file this file indicates that a sending action has successfully completed and the data can be accessed on the receiving side if no trigger file is received on the target side no processing take place skills analytical skills banking cics cobolii cobol client clients database delivery documentation endevor english fileaid functional hindi ibm db2 db2 db2 ibmmvs ispf jcl languages team building team lead mainframe msaccess windows newsletter os developer pl1 coding proposals qmf quality quest reengineering reporting rexx scheduling spufi sql tso udb vsam additional information personal details date of birth sex femalemarital status married hobbies interest watching movies listening musicswapanali dhend

paralegal summary licensed paralegal demonstrating confidence and tenacity in project analysis as well as sound business judgment highlights working knowledge of all aspects of the discovery process demonstrated ability to conduct legal research using westlaw highly skilled at organizing and presenting information objectively handson experience with practicemaster and tabs3 legal proficient in managing clerical duties pertinent to a law office experience paralegal january company name － state general litigation commercial litigation bankruptcy estate planning workers compensation researching legal issues on west law digesting various legal documents and providing fact summary reports to attorney drafting issues via interoffice memorandums managing attorneys schedule by logging important dates and tasks on the company network reviewing and analyzing attorneys work for grammar error drafting cover letters preparing motion packets corresponding with opposing counsel and courthouse administration advising clients of changes in the status of their case scheduling depositions managing client files on company network through companys practice management system practice master efiling timesensitive legal documents with various courts preparing pleadings binders and trial exhibits for court ardex laboratories byberry road receptionist january to january company name － city state provided quality customer service to guests upon entering lobby answered high volumes of calls on a multiline phone system and dispatched them according to priority organized and managed company data in excel spreadsheets reviewed and separated paperwork submitted by each salesmen daily reviewed invoice information entered into mas200 generated weekly sales reports for each salesman advised inquiring customers of product order shipment and status changes managed hard copy files faxedemailed invoices and all other requested documents separated and dispersed mail to the addressed department maintained spreadsheets of all customer payments reported by salesmen according to business region applied all payments checks cash and credit cards to customer accounts according to salesman location and remittance advice processed all credit card transactions over companys terminal deposited checks directly into company account using a pnc pinnacle desktop scanner reviewed customer accounts for open invoices with a ninety day outstanding balance and was entrusted to devise payment arrangements on a casebycase basis to avoid excessive late fees and penalties tracked salesmens expenses composed interoffice memorandums and account memorandums over the course of my final two weeks at ardex laboratories i trained two new hires in two positions accounts receivables department and receptionist administrative assistant january to january provided quality customer service to people with diverse backgrounds answered phones on a multiline system and dispatched them accordingly to priority scheduled and organized businessstaff meetings and scheduled and organized appointments with clients drafted and typed proposalsinvoices and other related documents on company letterhead made cold calls to customers that were due for maintenance faxed invoices entrusted to make managerial decisions to satisfy both the customer and the companys best interests maintained records for accounts receivable and accounts payable transactions responsible for all administrative duties as related to the construction field such as filing customer orders composing business letters responding to legal matters managing business accounts and being consulted for advertising ideas customer service representative january to january company name provided high quality customer service to pilots and business aviation companies communicated with pilots via radio to prepare lineman for estimated arrival and departure times provided and reviewed all catering and other accommodations for pilots and flight attendants to ensure a comfortable flight scheduled hotel reservations and car rentals for pilots and crew permitted to use company vehicle scheduled aircraft preparation for departing flights input data and ticket information into pos system all aspects of administrative work such as typing filing answering phones and record keeping recognized for customer service excellence at atlantic aviation education as paralegal studies manor college paralegal studies american bar association approved institutionparalegal certificate manor college american bar association approved institution high school diploma nazareth academy high school middle states association of secondary schools skills accounts payable accounts receivable accounts receivables administrative advertising attorney balance credit client clients customer service drafting filing law legal letters litigation managerial managing meetings access excel spreadsheets excel mail microsoft office suite office powerpoint word network paralegal phone system pos proposals quality radio receptionist record keeping researching sales scanner scheduling spreadsheets phones answering phones typing westlaw

director of information technology executive profile innovative executive and technology professional with strong work ethic and excellent communication skills experienced in highvolume multiunit retail and business operations desires a highlevel position in a professional business environment skill highlights microsoft server exchange server vmware esxi vmware vcenter vmware horizon view x x and x microsoft hyperv cisco ucm and unity help desk itil service catalog vendor management budgeting project management sla management asset management professional experience director of information technology to current company name city state developed and implemented the it strategy for the organization including software support and infrastructure hired developed and managed it staff negotiated terms and products from external vendors including changes needed as business needs changed met and exceeded goals set by executive leadership accomplishing both time and financial gains set annual budgets for organizational technology needs it administrator to company name city state planned installed and managed microsoft domain environment utilizing microsoft server upgraded environment to server planned installed and managed microsoft exchange server successfully migrating end user data from third party nonexchange environment planned installed and managed vmware platform for a virtual environment converted all physical servers to virtual environment planned installed and managed vmware horizon view virtual desktop environment successfully migrated users from physical computers to zero clients utilizing the vdi environment maintained cisco routing switching voip and camera infrastructure implementing our design utilizing third party vendors managed help desk utilizing itil framework for end users executed breakfix for computers printers security system camera system and all av systems new car sales to company name city state recognized by toyota as one of the top salespeople in the chicago region it consultant to company name city state provided it consultation and implementation of retail cash register networks managed staff of more than independent it contractors in implementation of contract projects acted as project manager for new equipment and software roll outs for some of the largest retail chains in the us including walmart marmaxx and toys r us certifications vmware certified professional data center virtualization vmware certified professional desktop virtualization itil foundation certified microsoft certified professional server core accomplishments leadership skills led committee to successfully change our organizations dealership management system dms  the dms is similar to an erp system for auto dealerships charged with maintaining compliance and security for customer data successfully manage data sharing relationships with more than ten third party vendors worked closely with dms provider to develop an acceptable secure data sharing platform project management currently managing the conversion of the dealership to a new dealership management system  created and ran subcommittees mapped out and executed the conversion plan responsible for many key process changes and workflows  served as project manager for project creating a paperless work flow and digital storage process which resulted in reduction of administrative processing time year reduction in costs while increasing document availability and storage accuracy as project manager developed smart motors domain environment including group policy dns multiple domain controllers and ou structure managed email conversion project deploying smart motors onsite exchange server converted existing email accounts from nonexchange and provide access via outlook web app and mobile phone connections  served as project manager on several projects developing smart motors virtual environment including esxi hosts separated into two resource pools vcenter horizon view for users utilizing view connection servers and a security server installed and mange trendmicro agentless security for vmware view staff development frequently met one on one with staff to determine motivation and goals guided staff in creation of goals and the pursuit there of presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality customer satisfaction and continuous improvment developed and implemented a training program for new employees providing them with the technology skills necessary for efficient and successful use of company technology tools operations management managed the infrastructure to support users selling vehicles and servicing  vehicles each month handled all technology vendor interactions including contract negotiations sla monitoring and license utilization education bachelor of science management information systems cardinal stritch university city state online profile linkedin

hr generalist summary hr generalist with yrs of professional experience in employee recruitment orientation engagement assimilation and termination procedures highlights •employee recruitment •talent acquisition •new employee orientations •employee engagement and assimilation •vendor management •termination procedures •ms office proficient experience hr generalist november to may company name city state onboarding welcoming the new employees onboard by ensuring they have a pleasant experience verifying and collecting all the mandatory educational employment documents performing a reference check on the day of on boarding incase any document is not available hr engagement and assimilation handling employees queries with respect to joining formalities taking induction for the new joinees and briefing them about ibm and the concerned bus to which they will be a part of briefing the new joiners on various policies like payroll payables medical insurance reimbursement superannuation etc updating the joiners data noshows data in gom ensure all the relevant departments are informed about the new joiners managing attendance and leave for the team mentoring coaching new team members across locations on the process and ensure they execute the process successfully preparing weekly daily mis reports preparing mom and sharing it to the team for every weekly team meeting recruitment screening the resumes so as to assess the hr fit the technical fit of the candidate for the applied position taking care of the hr issues while screening the resume in terms of the present employer years of experience relevant work location relevant background relevant education etc liaisoning with the business for the requirements and carrying out the recruitment process smoothly coordinating handling weekend drives in location also involved in extensive campus drives offcampus drives in technical institutions chalking the monthly requirements with the managers completing the same in the given time frame facilitating vendor management by allocating requirements to vendors educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement handling queries from the competency managers and solving them with regards to recruitment hiring joining and also regarding the policies of recruitment documentation for mandatory offer paperworks liasoning with business hiring managers compensation team for hiring approvals liasoning with separations team wfm hr partners for approvals for rehire restricted foreign national hires coordinating timely accurate and compliant offer rollout to ensure we meet out hiring numbers for each quarters handle post offer queries as raised by business and candidates and direct them for solutions negotiating with offered candidates to convert them to join coordinating end to end with the different business units to get hr related issues and queries resolved on time coordinating with the candidates and the different business units through effective telephone and email communication internal audits and provide inputs for avoiding audit exposures along with process adherence hr consultant january to october company name city state working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs counseling and evaluating candidates by taking preliminary round of interviews calling them for final interview and doing reference checks on behalf of the candidates recruiting candidates by means of headhunting employee references networking amp jobsites depending on the resource requirements working on senior level assignments yrs experience coordinating interviews updating the candidates about the company job profile giving them interview tips and maintaining client relation also involved in recruitment selection of new executives for our company giving induction to the new entrants record keeping documentation database management in excel preparing agenda for monthly meeting weekly analysis of individual performance against the set target education mba human resources finance utkal university state india gpa 1st class with topper of our batch human resources finance 1st class with topper of our batch bachelor of science physics honours ouat state india gpa 1st class with honours with distinction physics honours 1st class with honours with distinction languages english hindi oriya personal information date of birth 2nd october marital status married with kid nationality indian hobbies listening to music dancing dairy writing additional information skills talent aquisition onboarding documentation vender management microsoft office

digital media manager professional overview talented media planner offering exceptional strengths in executing paid digital media campaigns and ensuring content is delivered to the right audience segments detailoriented and highly organized with track record of exceeding clients expected key performance metrics by constantly analyzing results and implementing digital media best practices  skills google search display mobile video campaigns  google analytics measurement report tracking  facebook business manager ads manager power editor  creative professional copy writing  professional experience to current digital media manager company name － city state responsible for executing all paid media campaigns across digital platforms including google facebook and instagram  delivered monthly client reports analyzing the overall effectiveness of paid media campaigns  perform adhoc assignments as needed including market research and uncovering relevant data to drive campaign success  continuously demonstrated ability to maintain and adhere to client budget while meeting expected kpis  to business manager company name － city state responsible for introducing fetch rewards mobile application to puerto rico market to analyze adoption rate  implemented and installed first successful hardware at pos lanes in selectos los prados  executed digital guerilla marketing strategy to increase users and demonstrated ability to run a succesful pilot program  trained store employees managers executives on the use of mobile application  to account executive digital media manager company name － city state handled multiple client accounts for search in 3d including account management digital adverstising budgets monthly reports  effectively created english spanish copy for clients social feeds including but not limited to facebook instagram  demonstrated ability to work individually on assigned tasks and as a team player creating new campaign ideas proposals  education bachelor of science finance entrepreneurship northeastern university － city state usa

mineralogy engineering intern summary passionate graduate student in extractive metallurgy with solid industrial experience a diverse academic background and strong leadership and relationshipbuilding skills education colorado school of mines master of science materials and metallurgical engineering city state usa thesis work comprises of flotation fundamentals including zeta potential contact angle adsorption density as well lab scale flotation expected graduation date may aalto university materials and metallurgical science city finland european minerals engineering course studied plant automation metallurgical plant design and flotation university of miskolc mineral processing city hungary european minerals engineering course focused on mineral processing including comminution and agglomeration wroclaw university of technology materials and metallurgical engineering city poland european minerals engineering course took courses in hydrometallurgy biometallurgy pyrometallurgy and mineral economics colorado school of mines bachelor of science materials and metallurgical engineering city state usa graduated with honors cum laude experience company name june to september mineralogy engineering intern city state working with lab and pilot plant scale project in minerals processing including flotation magnetic separation screening company name may to august metallurgical engineering intern city state developed and performed a study on several quality issues for anode production collaborated with operations technical and maintenance to ensure implementation of project conducted laboratory work for xrdxrf measurements of ore company name may to august corrosion and materials engineering intern city state researched and reviewed differing pipeline coating technologies in the academia realm conducted evaluations for existing commercially available coatings and provided a suggestion for their use company name june to august primary process intern city state provided assistance to technical operations primary process quality and pilot plant developed and performed a study on several quality issues created a report with laboratory results that encompassed a solution to quality problems produced a plan for a new expansion of the plant affiliations society of mining metallurgyand exploration tau beta pi engineering honor society blue key honor society materials advantage alpha phi international intercollegiate mining games accomplishments cumulative gpa cum laude involvement tau beta pi engineering honor society director of scholarship skills metallurgical metallurgical engineering fundraising mec exploration metallurgy laboratory operations maintenance xrf coatings corrosion materials engineering pipeline

hr administrator summary experience recruiting coordinator with years supporting various industries expert in managing background checks weekly processing new hire paperwork scan upload and file in employees folders proficient in ms excel vlook up pivot tables and ms office as well as taleo sharepoint peoplesoft and adobe professional initiated and managed background checks for campus locations tracked and processed background checks and job requisitions processed new hire paperwork scanned new hire paperwork into employees files electronically assisted in coordinating new hire onboarding orientation highlights technical expertise adobe acrobat adp enterprise v5 adp select sap system application product ms excel pivot tables vlookup mas200 taleo ms outlook ms publisher adobe acrobat photoshop illustrator indesign peoplesoft sharepoint concur snagit accomplishments maintained graduate award budget via ms excel stipend tuition and fees experience hr administrator february to current company name － city state provide administrative support to the director of hr and sr generalist verify employment requests for present and former employees ev5 and sap process unemployment claims the same day via fax and mail enter benefit enrollments for new hires in ev5 onboard new hire paperwork in adp ev5 and sap process i9 paperwork everify all new hires manage monthly cobra payments using excel spreadsheet human resources temp november to january company name － city state provided administrative support to the sr director of hr hr assistant and coordinator managed background checks physician physician assistants and nurses in adp select and ep staff check processed i9 documents copy scan and file updated benefit information in adp enterprise add beneficiaries change of address dependents assembled corporate handbook and benefit packages for new hires recruiting coordinator june to november company name － city state provided administrative support to the director of hr and recruiters uploaded and track new hire paperwork in taleo applications cv credentials maintained and update employee database report via ms excel ie pivot tables charts vlookup and filters scanned and upload documents in applicant tracking system administrative assistant february to may company name － city state provided efficient and professional administrative support to the department and dean of liberal arts sciences prepared department communication correspondence and memos created awards certificate maintained graduate award budget via ms excel stipend tuition and fees compiled graduate awards data for ms excel spreadsheet maintained department calendars assisted with requests from faculty staff and student body human resources communications and staffing specialist april to december company name － city state compiled latest news from wellness president benefits and human resources etc onto sharepoint weekly coordinated and maintained intranet content and design to ensure consistency integration accuracy and usability manage reports in learning management systems courses that was taken who signed up to take the ecourses designed print media such as posters brochures newsletters and handbooks uploaded ecourses in learning management system assisted with the development of employee training program materials and managing training programs on the learning management system recruiting coordinator human resources september to april company name － city state managed troubleshoot adp software background check and drug testing for campus locations compiled new hire packages managed complex monthly billing using ms excel vlookup pivot tables organized webinar training for newly hired human resources personal trained human resources personal on using adp labcorp and escreen software assisted with organizing onboarding agenda and materials compiled and distributed monthly termination report via eprise administrative assistant education department january to january company name － city state education bachelor of fine arts visual communication american intercontinental university － city state us american intercontinental university schaumburg il bachelor of fine arts in visual communication skills excel human resources ms excel training adp pivot tables recruiting adp software billing eprise onboarding testing administrative support administrative assistant hr new hire paperwork benefits integration integrator intranet intranet content learning management learning management system learning management systems microsoft sharepoint sharepoint staffing training programs usability new hires acrobat adobe acrobat illustration illustrator indesign ms office ms outlook ms publisher outlook peoplesoft photoshop publisher applicant tracking system database employee database claims cobra payments sap award budget correspondence adp enterprise file

organization development consultant executive profile proven business leader with extensive consulting experience award winning executive coach with over years of experience as an internal and external organization development consultant pragmatic critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development exceptional ability to identify obstacles and implement processes that achieve targeted results professional experience january to current company name city state organization development consultant consulted with the ca public utility commission puc executive director and senior team to design and deliver an initiative to engage employees in organization wide culture change work included interviewing executive staff designing and facilitating meetings coaching executive staff the cultural shift from hierarchical to participative enabled the puc to compete in the deregulated environment designed and delivered with a team of four consultants an initiative to provide appreciative inquiry as an innovative method to improve all aspects of service delivery to county residents the initiative culminated in a oneday conference for sacramento county employees in order to practice new skills project teams established to lead the implementation of appreciative inquiry throughout the organization coauthored county of sacramento book of success facilitated with a team of colleagues controversial group discussions for nyc citizens budget commission planning session attended by participants issues successfully prioritized which set the stage for commissioners use in decision making for upcoming budget designed and implemented an innovative week job search training program which increased placement by for training organization january to january company name city state staff liaison established the countys first youth center by forging alliances between internal and external stakeholders improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching transformed governance committee in jeopardy of losing funding into a successful operational team that met deadline and was awarded funding january to january company name city state organization development consultant developed and led the organizations first corporate education department by integrating and aligning four autonomous underperforming district offices resulting in improved training services to person organization managers reported transfer of training to staff dramatically improved customer service improved delivery of training and increased use of training services throughout the organization by managing staff of training professionals and instituting performance standards assessment processes and peer coaching increased quality of customer service by through coaching crossfunctional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork january to january company name city state organization development consultant coached ceo of bio tech startup to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team developed a culture of involvement and responsibility resulting in fda deadlines met and ipo successfully secured by consulting to senior leadership team and direct reports increased leadership capabilities of senior team by coaching and consulting to executive team team development included improved decisionmaking strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members january to january company name city state cofoundervice president increased sales from to million in five years managed remodeling projects annually for awardwinning designbuild residential remodeling business education professional school of psychology certified executive coach jfk university state management organizational change and leadership master of arts management organizational change and leadership ramapo college of new jersey sociology bachelor of arts sociology work history company name skills book budget coach coaching ca consulting client customer service decisionmaking decision making delivery designing functional leadership team development director managing meetings processes quality sales strategic thinking systems thinking teamwork additional information awards certificationsreceived excellence awards in recognition of leadership initiative for healthcare executivesawarded the contractor of the year award and the big award for coowned companybcoach systems llc coach2 training program professional affiliations national organization development network odnnew jersey organizational development njodnorthern new jersey american society for training development atd

directorpresident minturn fitness center executive profile year internationallyregarded coaching professional year nationally certifiedaccredited in strength and conditioning industryleading athletic performance executive in the field of highperformance athletic training who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives experience with successful facility design builds and operations recruits and retains high performance teams by hiring developing and motivating skilled professionals provides oversight of all budgets operations and strategic initiatives with sound operational management skills provides athletic highperformance programming training education presentations and handson coaching of all elite highschool and general population athlete membership on and offsite skill highlights nsca cscsd nsca rsccd present exos xps  nsca colorado state program director exos formerly athletes performance level iv mentor director of human performance sscv present fms level certified present trx level certified present power plate academy certified present internationally recognized speaker for the nsca and keiser corp present director of coaches education for sscv present director of facilities and operations minturn fitness center present noted accomplishments womens fis team coach for sscv producing the most athletes from a single program to make the usst during the year span usst disabledparalympic alpine coach of the year designed and executed firstever dedicated sscv strength and conditioning program designed and executed firstever hour continuing education program for ski and snowboard club vail full and parttime athletic staff staff members directed allinclusive human performance program for sscv including strength and conditioning sport psychology nutrition and medical intervention present proposed designed built and provided operational oversight of all facets of the minturn fitness center on the vssa campus including operations hiring membership management marketing and advertising programming for general population junior highschool and elitevip athletes presented at the nfl combine in indianapolis id on the subject of power training for olympic success spring professional experience directorpresident minturn fitness center aug to mar company name － city state responsible for concept design oversight of construction and opening of the nations first halfpublic halfprivate performance training athletic facility with funding split between the municipality of the town of minturn and ski and snowboard club vail secured strategic partnerships and sponsorships to include but not limited to facility design construction equipment staffing and uniforming provide operational oversight to include but not limited to scheduling programming zone layout organizational philosophies and strategies and recruitment and hiring of all relevant administrative and coaching staff provide budgetary oversight to include but not limited to hourly and salaried payroll expenses and revenue relevant fee structures for membership elite and vip fee structuring and continuing oversight and strategic initiatives to balance profit and loss director of human performance may to mar company name － city state responsible for coordination of all aspects of athletic human performance for the athlete population at sscv including but not limited to strength and conditioning sport psychology nutrition athletic programming through periodization with discipline specificity program design athletic testing data compilation and analysis and medical coordination and intervention strategies recruiting hiring management and evaluation of all human performance staff integration and collaboration with all sport specific coaching staff at sscv organization of all nonsnow training sessions with facilities both on and offsite presentation and collaboration of training methods and philosophies both internal and external including ltad program periodization and programming responsible for the design organization and execution of an annual industryleading hour continuing education program for the entire fulltime sscv staff including but not limited to scheduling organization of facilities recruitment of industry professionals to speak on the topics of leadership sport performance strategies communication strategies building a culture of excellence teambuilding and annual operational expectations annual subcontract by the fis through sscv to oversee all safety systems surface management and course sets for the fis world cup and fis world championships at beaver creek colorado duties include but are not limited to design of safety systems including a and bnet systems racecourse surface preparation and maintenance course sets for each discipline in charge of multiple crews on simultaneous projects throughout the duration of the events ​ director of strength and conditioning apr to apr company name － city state responsible for the concept design and execution of the first dedicated strength and conditioning program for ski and snowboard club vail startup facility responsibilities include but not limited to facility procurement and design building of strategic partnerships for procurement of equipment and technology through fundraising and sponsorship initiatives position responsibilities include but not limited to strength and conditioning program designs for all disciplines of snow sport at sscv facility scheduling for team and individual training budgetary oversight injury management through strategic partnerships recruitment and hiring of key staff positions athlete testing and data compilation for presentation and review and annual athletic periodization planning and execution annual subcontract by the fis through sscv to oversee all safety systems surfacemanagement and course sets for the fis world cup and fis world championships at beaver creek colorado duties include but are not limited to design of safety systems including a and bnet systems racecourse surface preparation and maintenance course sets for each discipline in charge of multiple crews on simultaneous projects throughout the duration of the events head strength and conditioning coachassistant alpine coach apr to may company name － city state head strength and conditioning coachassistant alpine coach united states disabledparalympic ski team designed implemented and coached discipline specific strength and conditioning programs for elite world cup and paralympic athletes compiled data and kept records to track progress of athletes coordinated with usoc sport science programs to enhance performance of athletes coordinated with howard head sport medicine vail co to enhance testing of athletes supervised and mentored of all coaches individual programs presented information to psia and ussca coaches on strength and conditioning for disabled athletes responsible for the onhill training environment that including safety systems setup coursesetting timing and video capture and analysis onhill coaching of athletes to improve performance for training and racing athletic management of each athlete individually to ensure proper training time start management and qualification coordinated sponsorship and purchase plans between athletes and equipment manufacturers maintained and designed specific equipment based on athletes individual disabilities designed setup and managed events including national elite fis disabled ski races and international world cup disabled alpine ski races educational background exos performance certification xps exos formerly athletes performance － city state usa succesful completion of exos online performance certification registered strength and conditioning coach certification with distinction national strength and conditioning association － city state usa successful completion of requirements for nsca rsccd with distinction for year industry professionals with references registered strength and conditioning coach certification national strength and conditioning association － city state usa successful completion of requirements for nsca rscc for year industry professionals certification level iv mentorship sport performance exos formerly athletes performance － city state usa successful completion of firstever class level iv ap performance mentorship certified strength and conditioning specialist with distinction national strength and conditioning association － city state usa successful completion of requirements for nsca cscsd with distinction level iii mentorship sport performance exos formerly athletes performance － city state usa successful completion of level iii ap performance mentorship level ii mentorship sport performance exos formerly athletes performance － city state usa successful completion of level ii ap performance mentorship certified strength and conditioning specialist national strength and conditioning association － city state usa successful completion of nsca cscs certification level mentorship sport performance exos formerly athletes performance － city state usa successful completion of level i ap performance mentorship interncollaboration sport performance united states olympic committee － city state usa intern and collaboration with usoc sport science with paralympic athletes in testing and evaluation for sport performance levels ussa sport science certification sport science united states ski and snowboard association － city state usa successful completion of ussa sport science levels alpine coach certifications united states ski and snowboard association － city state usa completion of ussa alpine coaching levels bachelor of arts englishcommunications new england college － city state usa year member of the new england college ncaa d alpine ski team year member of the new england college mcla mens club lacrosse team affiliations ski and snowboard club vail director of human performance director of the minturn fitness center and director of education for part and full time onsite staff staff members annually  exos formerly athletes performance xps level iv ap mentor  nsca cscsd rsccd former colorado state program director and present performance consultant and presenter and regional national and international clinics and conferences keiser performance consultant present strategic partnership with keiser corporation consulting and presenting on equipment usage and program design at national and international conferences ussa level alpine coach level sport science coach and level referee presently consult present and collaborate on strength and conditioning performance and education programming for junior and elite snow sports athletes with ussa center of excellence staff speaking engagements featured speaker keiser power summit toronto feb block power training for olympic success featured speaker fortius power summit vancouver feb periodization for power performance keynote speaker keiser performance summit ca jan utilization of power training for performance featured speaker nfl combine id feb block power training for olympic success featured speaker ussa congress ut may performance training for club programs featured speaker nsca colorado state clinic co june power in young athletes featured speaker nsca arizona state clinic az oct periodization strategies for power featured speaker denver university sport performance jun fms why where and how fms corrective exercise strategies keynote speaker psia adaptive copper mt fall clinics oct building strength and conditioning programming for the paralympic athlete skills highlevel strategic alliance skills including but not limited to networking collaboration sponsorship and partnerships highlevel leadership skills including but not limited to recruiting and hiring of bestinindustry staff direction and education of staff problemsolving and evaluation of staff technology usage at all levels with concentration in sport performance technology testing and evaluation technology and mac and windows based programming