Datasets:

sam-2577

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resume-dataset

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PHLEBOTOMIST Professional Summary Reliable highly accurate Phlebotomist Preceptor focused quality completion lab procedures tight deadlines. Works well pressure. Skills Phlebotomy knowledge HIPPA compliance Data statistical analysis Blood bank background CLIA OSHA compliance Sharp critical thinker Manual dexterity Lab testing reporting Lab equipment maintenance Trained HIPPA compliance Work History Phlebotomist 04/2013 Current Company Name – City State Performs aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performs variety secretarial, receptionist clerical duties provide support. Perform microbiology duties rapid strep, HCG, RSV's, mono screening test. Responsible receiving; inspecting; storing transferring clinical specimens. Work on-call assigned maintain integrity lab samples per policy. Prepared specimens analysis established proper chronological priorities testing. Quickly responded resolved customer service issues timely manner. Managed specimen sample handling, receiving, storage inventory. Phlebotomist 01/2011 03/2013 Company Name – City State Responsible accurately obtaining blood samples via venipuncture capillary collection procedures minimum customer discomfort. Perform blood collections morning rounds outpatient setting well Provides care patients whose ages range infant geriatric. Ensures specimen integrity adhering laboratory's procedures specimen collection, handling, processing. Quickly responded resolved customer service issues timely manner. Performed routine emergency maintenance laboratory instruments. Carefully reviewed test results accuracy. Identified abnormal test results referred Clinical Laboratory Scientist review. Prepared specimens analysis established proper chronological priorities testing. Phlebotomist/mobile 01/2009 07/2012 Company Name – City State Preceptor new technicians performs phlebotomy various Nursing homes medical facility. Performed aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performed variety secretarial, receptionist clerical duties provide support assistance laboratory personnel management laboratory diagnosis, monitoring treatment disease. Phlebotomist Specialist 09/2005 09/2008 Company Name – City State Performed in-outpatient phlebotomy micro-plating. Registered patients medical procedures, hospital EHR systems. Performed various lab assistant duties. Administrative Assistant 01/2005 01/2008 Company Name – City State Processed loan applications assist clients requirements obtain loans Performed various administrative duties ,Verified employment credit applications Processed payroll staff ,answer payroll questions, explain benefits, insurance processing Develops administrative staff providing information, educational opportunities, experiential growth opportunities. Resolves administrative problems coordinating preparation reports, analyzing data, identifying solutions. Maintains professional technical knowledge attending educational workshops; reviewing. Donor Collection Assistant 05/2001 06/2005 Company Name – City State Certified MCS+ Automated Blood Collection Tech. Performed venipuncture donors medical screening. Professionally provided excellent customer service. Prepared specimens analysis established proper chronological priorities testing. Properly calibrated adjusted malfunctioning equipment ensure precise test results. Performed diagnostic therapeutic laboratory procedures. Education MBA Healthcare Administration Management Healthcare Administration Current American InterContinental University City State Healthcare Administration Management Healthcare Administration Skills administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops

ADVOCATE

CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative Innovative professional driven launch career teaching. Brings valuable experience legal clinical research fields. Summary Skills Excellent research skills Detail oriented Meticulous attention detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training developmentBusiness process improvement Professional mature Articulate well-spoken Strong problem solver Works well pressure Accomplishments Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA May 1999. Member Golden Key National Honor Society Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society 4.0 GPA, Member Phi Theta Kappa International Honor Society Experience Company Name December 2012 Current Clinical Data Operations Support Analyst Home-based Support development delivery key performance indicators metrics provision monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers produce monthly metrics. Build eRoom databases tracking critical document package reviews. Responsible exporting databases providing monthly dashboard analysis. Provide support reviews financial operational performance provision analysis data ICON's systems. Work closely Global Director, Study Start Up Leads support global consistency, focus development across SSU Lead function. March 2008 February 2013 Executive Management Assistant Design presentation Tools using Excel Powerpoint. Modify tools based sponsor needs. Conduct training sessions globally use tools present data. Executive Management Assistant- 03/08 02/13 Created multiple databases across many eRooms purposes tracking, analyzing reporting quality issues, governance compliance, sponsor feedback, audit findings responses. Responsible pulling data CTMS Planview via Business Objects OMR, analyzing presenting results Sr. Mgmt. Assist report generation preparation Sponsor audits. Liaise multiple departments accounts payable resolve employee, team compliance issues. Trained assisted employees various company applications, expense reports Microsoft Office applications. Worked Report Developers create ad hoc reporting meet needs Sr. Mgmt Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings. Deployed surveys compile data eRoom database. Responsible tracking promotion eligibility US Clinical Operation employees, obtaining recommendations, notifying management finalized promotions salary increases. Company Name May 2006 September 2007 Executive Associate, General Counsel, Labor Employment Company Name September 2007 March 2008 Sr. Administrative Support Associate, General Counsel City State Managed high-volume workload within deadline-driven environment. Identified process improvement opportunities implemented changes gain operational efficiencies within department. Developed maintained complex spreadsheets. Maintained data sources departmental records management information reporting. Provided information support complex requests department projects, programs events. Handled aspects planning carrying regular training events client education. Supported development modification presentations. Collected data generated management information reports graphics. Provided comprehensive support services routine analysis unit. Assisted various types departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website posting secured self-service resources client use facilitate collaboration documents projects. ◦ Responsible maintaining,monitoring updating site content security groups. Education The University Texas San Antonio 1999 Bachelor Arts Criminal Justice, Legal Studies City State US The University Texas San Antonio, 1996-1999 Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society. Cape Fear Community College 1995 City State US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist Microsoft Office Word 2003 Certified Microsoft Office Specialist Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist Microsoft Office Excel 2003 Certified Microsoft Office Specialist Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003

AUTOMOBILE

COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed aspects project management inception completion. Excels recruitment talent acquisition, well process reengineering improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 Current Company Name City State Computer hardware software technical support company. Owner Started TSI LLC bring affordable computer support individuals small businesses Chicago area. We specialize providing advice users, well day-to-day administration, maintenance, support computer systems networks. Clarifies project scope objectives, coordinates activities project team, identifies resources implementation strategy. Install configure new equipment, including operating software peripheral equipment. Undertake routine preventative measures implement, maintain monitor network security. Convert paper charts Electronic Medical Records (EMR) physicians. Install computer networks local area networks, wide area networks, internet, intranets, data communications systems. Ensure systems comply industry standards HIPAA, MU, COBIT. Monitor employees family computer usage. Manage email, spam, virus protection. Manage system backup restore necessary. Commercial Project Manager Construction Manager January 2007 January 2011 Company Name City State Design build Construction Company $100 M annual sales. Hired provide on-site leadership, management, technical direction operations construction processes associated commercial buildings. Serve project manager prioritize jobsite assignments crews 20 individuals. Instrumental completion 21 commercial projects valued approximately $50M. Oversee on-time completion multiple smaller projects ($10M total) within budget constraints. Increase efficiency productivity recommending implementing online forms/reporting availability, wireless networking office field staff, new scheduling software. Orchestrate key project activities coordinating core aspects approximately 100 on-site subcontractors skilled trade crews. Ensure adherence regulatory guidelines compliance inspections OSHA training. Develop high morale culture trust maintaining open communication customers, contractors, staff. Conduct end end project management large multiple large projects. Construction Manager January 2003 January 2007 Company Name City State Award-winning, NYSE-listed residential luxury home builder 4,000 employees $6B annual sales. Joined company oversee project activities. Developed implemented construction schedules, coordinated workflow multiple trade contractors high-production environment, provided ongoing inspection builds, enforced company policy regard project safety regulations. Fundamental closing $25M+ new home sales annually, leading "Community Year" award quickest settlements, settlements, best customer satisfaction. Expedited projects developing implementing 10-month construction schedule. Ensured quality projects managing sub-contractor schedules deliveries, evaluating performance, conducting "checkpoints" policies procedures, managing homeowner walkthrough process, participating compliance inspections. Project Manager Network Consultant January 1998 January 2001 Company Name City State Provides integrated broadband communications information services including local long distance voice services, Internet connectivity, data transmission, web hosting. Develops enhanced services including network design implementation, equipment selection, procurement installation. 2.5B annual sales. Chosen manage team technical engineers tasked providing technical support customers vendors. Oversaw project schedules, problem resolution, account management. Performed human resources functions regard hiring supervising engineers support staff. Provided technical training groups 50+ customers vendors. Increased sales 20% targeted marketing new software existing clients. Saving $10K+ annual fuel reimbursements implementing telecommuting procedures technical support engineers. Ensured secure network operations implementing Checkpoint Security Software. Improved customer productivity delivering on-site hardware software training. Managed customization products working collaboration "buyers". Develops detailed work plans, schedules, estimates, resource plans, status reports. Education Bachelor Science Technical Management DeVry University City State Technical Management Associate Science Computer Network Information Systems Westwood College Technology City State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow

CONSTRUCTION

HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain position utilizes enhances education work experience Potential career advancement. Recognized long hours, commitment customers, attention detail follow up. Work well team member independently pressure. Demonstrates ability meet needs patrons, dependable, hardworking punctual. Excellent basic clerical computer skill including knowledge Microsoft Office. Excellent interpersonal, listening communication; written spoken skills. Sound ability keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, excellent reporting. Highlights Proficient Healthcare Effectiveness Data Information Set (HEDIS) Proficient Georgia's Medical Management Information System (MMIS) Proficient Georgia Registry Immunization Transactions Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing data archiving Medical billing Accomplishments Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones Experience Healthcare Effectiveness Information Set Coordinator (HEDIS) 04/2014 Current Company Name City State Handle inbound/outbound member calls assist obtaining service, appointment scheduling, arranging transportation, initiating reminder calls, e-mails and/ faxes. Educate inform members current past due clinical services improves member health outcomes increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls support medical record capture HEDIS supplemental data review abstraction. Record document member provider outreach activity using Microsoft Office Suite applications web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data determine need services using Health Plan Proprietary Information system Georgia Registry Immunization Transactions Services (GRITS). Identify refer members internal programs services i.e. Case management Disease Management, Maintain strict confidentially compliance Health Insurance Portability Accountability ACT outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 01/2014 Company Name City State Entered information lease system. Pulled, Filed, Organized Resident Lease's, Numeric Alphabetic order. Worked front window signed assisted walk-in clients. Answered incoming calls, provided information properties move-in ready, contact leasing agents information assist information property, transferred calls appropriate department. Customer Service/ Pharmacy Technician 10/2012 08/2013 Company Name City State Provided customer service patients wanted needed save money name brand prescription drugs. Activated/Deactivated Rx Discount cards qualifying non-qualifying patients. Assisted pharmacist pharmacy technicians proper steps bill Rx discount cards. Verified card benefits, provided override codes needed reversed paid claims upon request. Passport II Specialist 02/2012 09/2012 Company Name City State Provide General Information customers need assistance obtaining U.S. Passport. Educate customers personal account information minors Passport. Customer Service/ Inbound Sales Rep 01/2011 12/2011 Company Name City State Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones. Took bill payments well made payment arrangements account balances. Customer Service/ Inbound Sales Rep 08/2010 01/2011 Company Name City State Assisted ordering large appliances phone customers. Provided online assistance needed education appliances. Assisted setting appointments cleaning repair delivery. Customer Service/ Sales Rep 06/2008 12/2009 Company Name City State Provided award winning customer service Sprint/Nextel satisfy customers every call. Assisted customers paying bills well reading bills, sold phones accessories, ported customers Sprint/Nextel. Handled account modifications account needs. Assisted technical support Peek device activated deactivated services needed upon request. Debt Collector 02/2008 05/2008 Company Name City State Assisted every day transactions instructed. Attended Owens Community College work hours. File Clerk Backup Receptionist 08/2007 10/2007 Company Name City State Alpha Numerical Medical Record Filing Claims Department. Sales Associate 05/2006 12/2006 Company Name City State Performed duties instructed. Education H.S. Diploma 2007 Humanities Science Institute (ICI) City State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation

HEALTHCARE

CONSULTANT Profile Results driven team oriented reservoir engineer extensive experience reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, project management, looking utilize diverse analytical research skills challenging role. Fluent English French. Has experience working professionals different technical cultural backgrounds. Skills Pressure rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics material balance Economic analysis (ARIES) Knowledge SEC reserves estimation concepts Project management Reservoir management History-matching production forecast Compositional black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, polymer flood). Knowledgeable unconventional resourse evaluation modeling fractured systems. Good understanding reservoir geology depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding log core analyses Accomplishments Strategic development Contributed negotiations operators CO2 suppliers evaluate technical economic viability CO2 enhanced recovery three Illinois Basin oil fields. This result potential increase profit oil half million barrels. Project Management By Principal investigator US Department Energy project employer gained award $1,000,900. Demonstrated technical managerial leadership putting together team geoscientists engineers complete projects time within budget thus saving client $2 million capital operational cost. Directed mentored interns later landed permanent positions result efforts. Trained engineering staff use troubleshoot Landmark Nexus Eclipse commercial simulators increased efficiency group 15%. Project coordination outreach Led team three researchers three universities Cameroon donate computers provide training ArcGIS, MS Excel MS Access geoscience graduate students staff, March 2014. Appointments awards Appointed dean Graduate School serve student representative graduate council University South Florida 2007 2009, advice dean general policies procedures matters related graduate education research. Received European Union- Greenhouse-gas Removal Apprenticeship Student Program (EU- GRASP) post-doctoral research scholarship 2009 2010. Professional Experience Consultant January 2009 Company Name － City State Feasibility study CO2 storage wastewater disposal nto Lawson Formation Polk County, Florida Develop semi-analytical equations estimate CO2 storage efficiency pressure changes wellbore. Conduct fluid flow geochemical simulations CO2 municipal wastewater injection. Evaluate geomechanical effects fluid injection Lawson formation. Reservoir Engineer January 2011 November 2014 Company Name － City State 02/2011— 09/2012 Investigator Miscible immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently geoscience engineering staff develop models reflect geology reservoir features. Collect synthesize input data compositional simulations. Calibrate reservoir models field observations data. Estimate reserves forecast production using analytical techniques compositional simulation. Evaluate viability different field development scenarios new drilling locations. 04/2012—12/2013 Key personnel Development dimensionless performance curves three prolific oil producing formations Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models field observations data. Design 5-spot patterns different sizes (20, 40, 80 acres) eight oil fields. Conduct miscible immiscible compositional simulations continuous CO2 water-alternate-CO2 injection Generate dimensionless curves simulation results evaluate EOR performance oil field. 10/2012—09/2014 Principal Investigator Depositional environment storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial alluvial, turbidite, strandplain. Define, plan, monitor, modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work team sedimentary geologists, geostatisticians, engineers, field operators develop rigorous geologic geocellular models formations different depositional environments. Mentor train reservoir modeling staffs develop skills conduct compositional simulations. Develop simulation workflow manage reservoir modeling tasks. Design manage development access database tool used analyze interpret simulation results. Other responsibilities Provide general reservoir engineering characterization expertise projects Respond request field operators, agencies, staff. Lead research tasks projects. Write reports, journal manuscripts communicate results management clients. Post-Doctoral Research Engineer November 2009 October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect generate input data compositional simulations History-match reservoir model field data estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation CO2-EOR storage using Visage. Analyze simulation results evaluate changes reservoir stress strain Correlate predicted geomechanical stress changes bserved microseismicity Conduct simulation studies evaluate impact inflow-control-devices well injectivity. Geophysical survey assistant November 2004 July 2005 Company Name － City State Line-up cables place geophones geophysical surveys Assist equipment personnel transportation field sites. Education Training Training 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects CO2 flo0ding, April 13, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Reservoir characterization laboratory field, April 12, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Training 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training 2011 Evaluating Reservoir Quality, Seal Potential, Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D Civil Engineering 2009 University South Florida － City State USA M.S Petroleum Engineering 2004 Technical University Denmark － City State Denmark B.S Chemistry 1997 University Buea － City State Cameroon Minor Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, PVTi, on-the-job training, 2010 Affiliations Society Petroleum Engineers American Geophysical Union University South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 TOUGHREACT, ArcGis, Envi, C++, Fortran, UNIX.

CONSULTANT

HR EXECUTIVE Summary Dual specialization domain Human Resource Management Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 June 2014 Company Name City State HR Executive Duties Responsibilities •Ensure accurate job description place •Provide advice assistance writing job descriptions •Identify training development opportunities •Provide advice assistance supervisors staff recruitment •Prepare notices advertisements vacant staff positions •Schedule organise interview •Prepare, develop implement procedures policies staff recruitment •Daily attendance monitoring •Provide advice recommendations disciplinary actions •Monitor schedule absence holidays travel coordinate actions •Following hired employees completion H.O. documents files •Maintaining complete attendance record employees including leave records. Preparing salary based records end month HR manger approvals •Liaison including greeting persons entering organization professional manner •Handling HR events celebrations including office get together /promotion parties •Office maintenances housekeeping including monitoring general appearance office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City State India MBA Management SUMMER INTERNSHIP: Project Title: Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics: Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics: Acted Management Trainee HR department winter internship “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles HR Management Trainee WINTER INTERNSHIP Project Title Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics Acted Management Trainee HR department winter internship "ANANDA IN THE HIMALAYA". Roles HR Management Trainee DISSERTATION REPORT Project Report Title A Comparative Analysis Factors Determining Motivational Level Employees Working Public Private Banks, Dehradun Region. Organization SBI Bank HDFC Bank Location Dehradun, Uttarakhand Data collection Primary Data (Questionnaire) Secondary Data (articles, previous research papers, journals). Research question The research seeks answer role motivational level employees play enhancing performance banking sector. Conclusion As per study, strongest motivators private public bank skills, autonomy feedback. Therefore, special attention given factor order increase internal motivation job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had member session management of: -Uttarakhand State Council Science Technology (U.C.O.S.T.) -State Level Programme Capacity Building Strengthening Vermi Composting Units Universities Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet E-mail operations. Key Skills Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed effective communication skills. •Thrive deadline-driven Environments. •Excellent Team-Building Skills.

HR

DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence Sexual Assault Advocate driven help survivors overcome numerous intersecting social, mental emotional obstacles. Experience developing facilitating groups many age groups populations, excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy Outreach Case management Professional Experience Company Name July 2014 Current Domestic Violence Sexual Assault Advocate City State One one counseling addressing emotional needs, coping skills, goals planning survivors domestic violence sexual assault, often maintaining caseload 15 clients one time. Cross trained court advocate, helping people access restraining orders Haverhill District Courthouse. Created facilitated first successful women's support group survivors domestic violence sexual assault YWCA Haverhill, regular attendance 10-20 women. Successfully built rebuilt relationships outside agencies greater Haverhill community, turn helped secure donations help clients programs. Conducted training presentations community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care relevant social issues age groups, including Haverhill Public Schools agencies. Developed empowerment group girls age 10-14 school takes place twice week, become one popular school options middle school. The program currently expanding middle schools. Company Name January 2014 May 2014 Student Intern City State Assisted attorney Samdperil major homicide trial including input trial strategy. Conducted client interviews behalf attorney Samdperil. Organized case files discovery materials prepare trial. Attended criminal family court proceedings, depositions, meetings related current cases. Performed research tasks needed. Took secretarial duties absence paralegal. Performed background research clients plaintiffs order aid case strategy. Company Name January 2010 January 2014 Student Advocate Assistant Outreach Coordinator City State Organized Community Educators, secondary group volunteers Sexual Harassment Rape Prevention Program. Planned, organized arranged presentations participation programs classrooms, residence halls, university events. Designed implemented new work flow processes improve productivity. Digitized archives newspaper articles related sexual assault around New England dated back 1980. Staffed emergency help line campus. One-on-one guidance students including phone based counseling referrals survivors sexual assault. Company Name January 2012 Current Customer Service Representative City State Learned cash register money skills well inventory ordering. Opened closed operation. Trained managed employees. Worked supervisory position. Worked well pressure alone demonstrated excellent time management multitasking skills raising dough, cooking waffles managing delicate equipment. Company Name January 2010 January 2013 Research Assistant, Legal Socialization Lab City State Graduate level statistical analysis research undergraduate years. Honed presentation skills presenting defending original research legal socialization, youth behavior criminal behavior, violent video games, bullying more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office software. Edited manuscripts original research collaborative fast paced competitive environment. Company Name January 2011 January 2012 Safezones Facilitator, Office Multicultural Student Affairs City State Participated intensive training included thorough understanding speak publicly issues often considered socially uncomfortable make people ease difficult conversations. Facilitated conversation participation supportive sincere manner. Trained staff, resident support, students LGBTQ+ topics, concerns identities throughout campus. Company Name January 2011 January 2012 Peer Mediator City State Lead depth training seminars problem solving, particularly on-campus sorority fraternity houses, leading positive outcomes happier community within houses. Overhauled previously held opinions view conflict several different perspectives find mutually satisfying resolution. Company Name January 2006 Current Server City State Formed long-lasting relationships customers coworkers fast-paced, multitasking environment. Awarded additional responsibilities time; working cook, bus person, waitress dishwasher also supervising employees. Learned valuable customer service skills time management skills. Education Training University New Hampshire May 2014 Bachelor Arts Psychology Justice Studies Forensics Psychology Justice Studies Forensics Skills Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.

ADVOCATE

CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved facets project. Extremely knowledgeable Pipe lines, gas oil facility's Mining industry regulations construction, providing expert direction aspects contract construction. Strong leadership communication skill. I able recognize problems solve full understanding important forming strong relationship owners engineers good project future work. I work close safety side projects understanding important safety crew company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able form strong experienced team phases project Work close contractors Computer strong Clear strong Verbal skills Very oriented organized Accomplishments Managed $20m 120m projects, supervising team 40 265 workers. I proven record safe job sites, I ability form safe environment contractors team safety first. All jobs come time budget. 1. Managed safe job sites. 2. Managed shut downs Kennecott mine, Barrick Gold strike, GSL, mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects start finish. 5. Managed new facilities civil, pipe, structural, Tanks Experience Construction Manager February 2014 May 2016 Company Name City State Responsibilities Manage construction API tanks facility along pipe line port facility including drilling railway inner coastal. Port Hudson I managed erecting API tanks pipe line river tanks. Managed 12 tanks erected Port Hudson, Scenic, Port Allen Construction manager March 2008 January 2014 Company Name City State Kennecott Construction Manager Shut installed solar turbine Boiler produce electricity. Barrick Gold strike Construction manager 85 API tanks project structural, civil work GSL Managed building pump stations 6 total Denham mine A retired mine site back line new pipe lines mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, Project manager Construction Manager January 2003 January 2008 Company Name City State Hatti Managed set logistics working seas project 6 tanks facility pipe line pump stations. New Mexico- Pipe line 17 mile long existing facility built new API tanks 4. Wyoming Douglas, Pronghorn facility new tanks facility pipe meter skids pump station rail way. Education High School Diploma 12 Jones High City State usa 26 years industry ground last 15 years Project Construction Manager. I learned industry field today I 15 years Managing projects real good track record. Skills Strong Leadership, Strong Computer skills, Cost control, scheduling, managing team, procurement, estimating, scheduling, coordinate manage staff meetings. Very knowledge Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I strong understanding safety requirements. The one thing important I ability understand important keep strong relations ship owner engineers project. Thank foryour consideration I look forward hearing you.

CONSTRUCTION

BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst Delivery Lead 5+ years proven track record analyzing Business Intelligence increase top line bottom line business vertical. Reduced costs manufacturing signaling systems 10% increased sales 25% analyzing operating data. Closely worked business clients SMEs collect, clarify translate business requirements functional technical requirements. Demonstrated logical strategic thinking, leadership organizational skills, contingency planning adaptability new technologies. Distinguishing ability simultaneously manage multiple Clients, work closely Leadership team complete Team Player, successfully design, implement deliver complicated projects challenging deadlines, whilst keeping teams sync motivated. Pursuing MS Information Systems Big Data Analytics looking leverage skills experience grow field Data Analytics contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 Jun 2014 Company Name New project, involved gathering business requirements client, creating process documents product, working supply chain operations team forecast delivery schedule. Analyzed BI data similar projects reduced implementation delivery time 22% introducing additional station bottle neck processes dividing inspection stage steps. Created test documentation product based client testing requirements. Managed multiple (5+) vendors ensure time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate resulted increasing profit margin 11 comparison initial projection. Lead team involved Transfer Technology Client Organization. Ensured satisfactory Test Deployment client site, France. Delivery Lead Jan 2009 Feb 2011 Management Trainee Sep 2008 Dec 2008 Company Name Education Training GEORGIA STATE UNIVERSITY － City State Master Science Information Systems July 2018 J. Mack Robinson College Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City India Bachelor Engineering Information Science June 2008 Vidyavardhaka College Engineering Information Science Interests Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations.

BUSINESS-DEVELOPMENT

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Work History Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Education Master's Health Education 04/2019 Touro University Worldwide City State Master's Health Education Bachelor's Healthcare Administraton 03/2018 Touro University Worldwide City State Associate Social Behavioral Sciences 12/2015 Los Angeles Southwest College City State Bachelor's Degree Healthcare Administration Touro University, I opportunity Develop skills experience necessary succeed Public health Health Education positions. Examples relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized work US employer Summary providing general administrative back-up duties. More 5 years clerical support. Familiar experienced electronic filing systems, various document management technologies, scanning experience. Knowledge filing systems standards. Proficiency working Document Management Systems. Able multi-task efficiently manage changing priorities. Excellent organizational analytical skills, attention detail.

HEALTHCARE

ASSOCIATE Summary To pursue challenging career responsible associated progressive organization keeping latest trends applying knowledge work dynamically towards growth organization. Experience Associate June 2012 October 2013 Company Name Manufacturing Electrical components Operating Microsoft Dynamics NAVISION related planning, purchasing, production stock management. Handling 15 members team including CL's Responsible maintaining stocks safely binned appropriate storage locations identification card. Preparing closing GRN. Ensuring proper distribution material inventory control. Supervising updating daily bin card system store. Handling manpower making awareness time work. Store material-keep record maintain stock control. To handle receipt issue activities types material. Maintain FIFO 3C, 5S. Preparing documents JIT System following CAPA system. Monitoring storage stocks ensuring right material stored right place. Maintaining FIFO, issues transaction document location master part list. I-Process Services (India) Pvt. Ltd (Associate ICICI Bank Ltd) Duration: From October 07 May12. Designation: CPA Manager Credit Operations. Key Profile: Finacle Core Banking Symbols. Handling Cash Credit, Overdraft, Bank Guarantee, Letter Guarantee Demand Loan. Preparing complete set Loan Agreements Executed stipulated period time offered Bank New Existing Clients. Preparing CMA Preparing CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day day Account clients update excels month wise. Updating Processing Fee Entire South Portfolio Clients prepare MIS. Doing Operational Review Clients. Checking Customer's Account Limits various products. Finding Outstanding Limit, liabilities Overdue. Checking Tempory overdrawn every Client. Finding cheque returns (Inward Outward). Seeing Disbursement details. Taking DR report Due plus reports Term Loan Clients. Taking Repayment Schedules Term Loan Clients. Admin. Executive May 2005 August 2007 Company Name Arrangement felicitation functions Insurance agents employees. Coordinating Development Officers various branches. Coordination Induction Training joining formalities New Joinee. Allover support coordination departments smooth functioning. Manager Customer Company Name Creating Purchase Orders Sales Invoices per requirement Preparing Stock Statement monthly basis Operating TALLY version 9 Creating putting journal payment ledgers tally VAT filing done Preparing MIS per organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University 2008 B.B.A Madras University － City Dip Computer Technology 2000 Madras University D.C.Tech － City Computer Technology PG Dip Labour Law Administrative Law 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law Administrative Law Certifications Handling Vendor management Personal Information Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. PERSONAL DETAILS: Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay

BPO

SENIOR INTERIOR DESIGNER Professional Summary Interior Designer diverse experiences working commercial projects throughout United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail residential. Proven abilities work projects independently part team inception programming meetings completion budget reconciliation. Skills Proficient Autocad Time management Organized Strong verbal written communicator Detail oriented Building codes knowledge Permitting administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer 02/2012 11/2014 Company Name – City State Independently developed fit studies, pricing plans, construction documents permit. Worked leasing agents obtain program requirements, project scope, develop fit studies. Prepare comprehensive design construction documents notes, details, schedules required comply applicable acts codes related project municipality. Submit plans in-house permit expeditors permit in-house construction team execution. Verified construction detail documentation conformed quality assurance best practice standards. Completed comprehensive code compliance evaluations. Reviewed discussed zoning laws, fire regulations building codes healthcare governing agencies. Utilize AutoCAD AEC, Excel, Microsoft Word software programs required manage assignments. Interior Designer 05/2004 02/2012 Company Name – City State Worked independently projects directly client landlord representative. Completed architectural construction document set well mechanical electrical construction document set consultation. Worked diverse buildings mixed-use buildings, warehouse class A office buildings. Visit site prepare as-built AutoCAD plans note field conditions. Calculate B.O.M.A. square footages landlord maintain rent schedule. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Coordinate plans structural, electrical mechanical engineers. Submit plans appropriate county permit. Utilize AutoCAD Microsoft Word software programs required complete manage assignments. Interior Designer 10/2000 05/2004 Company Name – City State Worked projects independently clients. Completed architectural construction document set. Conduct client meetings develop program requirements, visit site prepare as-built AutoCAD plans note field conditions order develop fit studies revise required client approval. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Utilize AutoCAD Microsoft Word software programs complete manage assignments. Interior Designer 09/1997 10/2000 Company Name – City State Established timelines manage multiple projects simultaneously assure move dates met. Worked architects better integrate design intent construction document package. Set meetings clients develop program requirements. Prepare Design Fee Proposal outlining scope work associated fees. Perform site visit prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Conduct issue minutes meetings construction management. Utilize AutoCAD Microsoft Word software programs complete manage tasks. Senior Project Manager 12/1993 09/1997 Company Name – City State Assigned Maryland National Bank merger NationsBank comprised five high-rise office buildings downtown Baltimore. Supervised coordinated team six interior designers. Also assisted Richmond, Virginia merger projects. Develop program requirements client prepare fit studies. Create update base building as-built AutoCAD plans. Prepare comprehensive design construction documents details schedules comply applicable codes acts. Specify coordinate activities furniture procurement acquisition. Coordinate schedule project implementation client's construction management firm. Utilize AutoCAD Fac/aide software programs required complete manage tasks. Consultant 07/1993 12/1993 Company Name – City State Worked part team well independently assigned projects. Worked commercial healthcare projects. Prepare complete design construction documents assigned projects based client's programming requirements AutoCAD. Obtain programming information, specify furniture schedule projects required. Conduct site visits provide accurate as-built conditions, determine square footages prepare space studies. Project Manager 09/1989 07/1993 Company Name – City State Independently worked eight twelve projects simultaneously throughout United States relocate, increase decrease new existing offices. Worked special task force prepare multiple space consolidation studies consolidate 17 floors downtown headquarters five-building Mt. Washington campus. Was assigned special team coordinate branch office computer room upgrades. Direct outside consultants, trades team members planning, design, construction furniture procurement distribution initiation completion. Insure projects completed within established budget schedule reconcile budget management. Research national local codes acts buildings life safety insure projects meet exceed guidelines. Calculate rent schedules monthly accurate rentable square footages B.O.M.A. Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project Earnest required complete tasks. Interior Designer 01/1984 09/1989 Company Name – City State Assisted interior design staff skills developed independently complete projects. Independently worked six eight projects simultaneously throughout United States relocate, increase decrease new existing offices. Research, develop design effective floor space using systems furniture. Responsible activities design implementation space plans including determination space requirements, construction documents furniture specifications. Thorough working knowledge AutoCAD, AEC Architectural Template IBM Storyboard. Education Bachelor Fine Art Interior Design, Art History Minor 5 1984 Maryland Institute College Art City State Interior Design, Art History Minor Fine Art Curriculum 1 1980 Towson State University City State Fine Art Curriculum Accomplishments Numerous programs, conferences seminars related field. All approved CEU courses CID and/or IIDA. Affiliations Former Member: Certified Interior Designer Maryland (CID) International Interior Design Association (IIDA) Board member Past-President 1998 1999, President 1996 1998, President Elect 1995 1996, Treasurer/Secretary 1994 1995 Nature Conservancy National Trust Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades

DESIGNER

DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES BUSINESS DEVELOPMENT LEADER Sales Business Development Leader career track driving substantial profit margin sales growth strategic leadership client development. Noted record delivering revenue growth devising strategies, expanding market opportunities establishing brand recognition. Recognized ability utilize innovative sales techniques enhance business practices improve productivity profit results. Strengths forging client vendor relationships focused driving bottom-line results top-line performance. Skills Business Development Sales Leadership Client Development Strategic Planning Market Expansion Team Building Leadership Client Engagement Market Analysis/Competitive Positioning Sales Presentations Sales Forecasting Vendor Sourcing/Relations Change Management Process Improvement Profit Improvement Experience January 2014 January 2018 Company Name City State Director Business Development Director Communications Progressed roles based performance contributions. Led development strategies tactical plans driving sales market share growth. Facilitated meetings prospective existing clients conduct presentations promoted event support transportation services. Held direct accountability activities related new business development, market expansion account management. Partnered executive leadership devising strategic plans expanding market securing new business opportunities maximize profit margin. Utilized various sales techniques, including warm calling, cold calling networking secure new business. Secured 4 new full-time accounts event/transportation services, driving 80% increase business growth; achieved maintained 95% customer retention rate. Drove increase customer satisfaction rate 90% implementing executing client engagement initiatives, well providing close, personalized service. Led implementation new systems technologies drive operational improvements, including VoIP system Outlook email, integrated Act! database system. Spearheaded transition manual electronic systems, driving 5% cost reduction. Created implemented numerous digital documents forms streamline operations, including written proposals, credit card authorization forms, transportation booking forms workflow tracking sheets. Designed implemented onsite valet operational, logistical traffic flow plan use new location. Developed digital process drivers submit hours information billing usage. Built managed strong vendor relationships support event logistics; increased vendor network 20%, negotiating favorable contracts maximize profitability. Introduced new staffing program, When I Work, led increase functionality accountability boosted overall employee participation engagement. Screened, interview qualified employees hire, recruiting new candidates support staffing needs. Coordinated, supervised managed teams 30 responsible coordinating executing logistics large-scale private events. Monitored driver qualifications ensure compliance DOT (Department Transportation) requirements; created maintained DOT ledgers support auditing procedures. Oversaw planning parking transportation logistics large public parking events; coordinated ground transportation schedules secured parking space required. January 2013 Company Name City State Inside Sales Representative Executed sales activities across Denver market, qualifying prospecting investors high dollar oil gas investments. Utilized cold calling identify capitalize potential new business opportunities. Interacted prospects inform new current drilling projects secure new partner relationships. Achieved 150% weekly qualification quota conducting 400+ cold calls daily, well exceeding established mailing target 25%. January 2009 January 2013 Company Name City State General Manager Provided strategic leadership operations 2 retail locations, including production, performance, quality service management. Hired, trained, developed managed team 12, providing ongoing coaching support ensure optimal performance. Coordinated maintained staff schedule ensure adequate coverage. Held accountability inventory control, customer service, marketing compliance management. Drove 500% sales increase throughout tenure introducing targeted marketing strategies customer engagement initiatives. Sourced secured local vendors negotiated favorable contracts, yielding ~$20K annual cost savings. Led implementation new POS system new labeling system streamline retail procedures. Implemented new process management tracking system ensure accurate inventory control. Built relationships outsourced marketing team develop print advertisements marketing strategies. Partnered IT team build new website driving brand exposure potential client reach. January 2008 January 2009 Company Name City State Assistant Manager Supported attainment daily goals assisting overseeing coordination execution sales, customer service inventory management functions. Supervised support team sales associated, training coaching sales marketing techniques. Tracked shipments inventory levels, developed promotional marketing campaigns monitored sales ensure overall performance. Exceeded challenging sales goals 30%+ promoting upselling products. Education Training UNIVERSITY OF COLORADO City State Bachelor Arts Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP

BUSINESS-DEVELOPMENT

ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 *Maintain golf carts driving range Experience 03/2016 03/2018 Accountant Company Name － City State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create modify existing Excel documents Maintain process payroll Maintain accounting system Perform month-end procedures account reconciliations Create modify existing journal entries Perform accounting data reconciliations verifications Prepare file 1099s, 941s, 940s, W-2s, C-3s Pay payroll taxes every pay period using Electronic Federal Tax Payment System (EFTPS) Roll tax fiscal years year-end perform closing procedures Organize prepare files yearly audit. 06/2015 08/2015 Office Assistant Company Name － City State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers professors. 05/2014 08/2014 Assistant Company Name － City State Maintain Excel spreadsheets. Education Training Texas A&M Commerce December 2017 Masters Science Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor Business Administration Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year exemplary academic performance high school maintaining 3.0 cumulative GPA undergrad Zeta Zigga Zamma (20012 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) Vacation Bible School helper Santa Gertrudis, Mexico (2006) Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) Prepping location Army retreat, shared testimony army men

ACCOUNTANT

FITNESS STAFF Career Focus I carry positive attitude interacting people. Hard-working, friendly energetic five years experience customer/patient care. Motivated help care others needs. I always interested expanding knowledge new working environments. Core Qualifications Detail oriented CPR First Aid certified Personable friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education Training High School Diploma 2010 Esperanza High School － City State Regestered Dental Assistant License Registered Dental Assistant 2011 UEI College － City State Personal Training Certification Personal Training 2016 NAFC － City State Work Experience Fitness Staff March 2016 Current Company Name － City State Established maintained effective communication members Maintained organized work area Contributed operation clean, friendly well maintained health club. Re-racked weights maintain neat, organized clean club. Worked customer service resolve issues. Handled account balances information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 March 2016 Company Name － City State Answered managed incoming outgoing calls recording accurate messages. Used time efficiently serving customers, including organizing work stations filing paper work. Handling securing personal information credit reports financing. Communicated clear requirements finance approval. Determined customer needs asking relevant questions listening actively responses. Registered Dental Assistant September 2011 September 2014 Company Name － City State Politely answered phones scheduled confirmed office appointments surgeries. Set examination room dental trays preparation examinations procedures. Successfully assisted dentist performing four-handed dentistry chair-side duties. Completed patient paperwork scanned Dentrix system. Alerted staff patients arrived prepared records dentist review. Accurately recorded treatment information patient records. Educated patients proper oral hygiene plaque control procedures. Worked closely patients before, dental procedures. Diligently cleaned instruments work areas accordance sterilization disinfectant protocol. Maintained clear, organized clean work environment. Skills Proper telephone etiquette Excellent communication skills Works well pressure Filing data archiving Strong interpersonal skills Self-sufficient confident People-oriented Organized Nutrition knowledge First Aid CPR Certified

FITNESS

ENGINEERING MANAGER Profile Lean manufacturing professional 20 years experience lean manufacturing continuous improvement. Highly skilled lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 08/2016 Engineering Manager Company Name － City State Build foundation engineering department Airmate Company. Lead, develop, mentor group engineers daily tasks, project assignments, project timelines. Standardized estimating process improving estimations -30% +5%. Implement engineering change control process. 01/2009 12/2015 Process Technician Company Name － City State Lead Lean/Continuous Improvement Projects develop, standardize, improve manufacturing processes. Approve engineering decision material, dimensional specifications, processes tolerances. Validate verify new product designs. Participate lead 3P events. 03/2005 01/2009 Quality Engineer Valve Value Stream Company Name － City State Handled customer complaints corrective actions. Proactively visited customers regarding quality process improvements. Maintained APQP database included PFEMA's, Control Plans, Product Profiles applicable work instructions. Performed capability studies machines processes. Assisted development new products new processes. 01/2003 01/2005 Process Technician Valve Value Stream Company Name － City State Created maintained value stream maps. Championed led kaizen events derived value stream maps Led multiple material process cost saving initiatives. Created controlled standardized work including operational instructions set instructions. Assisted Applications Manufacturing Engineering new product development launches. 01/1997 01/2003 Value Stream Group Leader Company Name － City State Led 50-70 hourly employees day day activities. Maintained improved safety, morale, productivity, cost quality daily. Led continuous improvement activities productivity, quality safety. Education Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma

ENGINEERING

HR CONSULTANT Summary Detail-oriented 25 years human resources professional excels tight deadlines, anticipating averting potential problems proactively streamlining processes find perfect applicant. Highlights PHR Certified Professionals Human Resources Association Excellent interpersonal coaching skills Recruiting selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training development Hiring retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover 18%. Led Staffing Planning Committee years. Created rewards incentive program cited driving force behind branch employee retention rate. Implemented new hire training program Branch operations specialists. Supervised HR interns provided assistance resume building, training career path development. Designed standard exit process interview survey implemented permanently.Revamped orientation process new hires, implemented company-wide. Experience 07/2015 Current HR Consultant Company Name － City State HR Career Consultant Consult fortune 500 companies HR Career consultant potential applicants Executive Recruiting Banking Professionals 10/2014 05/2015 Director Customer Strategies-Heart Walks Company Name － City State Recruited interviewed applicants Customer Strategies Team. Directed managed maximize positive customer experience Heart Walks. Identified staff vacancies recruited, interviewed selected applicants. Answered employee questions regarding Heart Walks resolved issues. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Defined strategy business plan Heart Walks Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented evolved high-impact strategies target new business opportunities new markets. Created look feel organization's online presence social media forums. 06/2014 05/2015 Human Resources-Recruiter Company Name － City State Recruited interviewed 100-200 applicants per month. Advised managers organizational policy matters recommend needed changes. Directed personnel, training labor relations activities. Identified staff vacancies recruited, interviewed selected applicants. Reviewed federal state laws confirm enforce company compliance. Addressed inquires employees management regarding new-hire activity ongoing employee relation issues. Created modified job descriptions within departments. Worked senior-level management create fair consistent HR policies procedures. Worked HR advisors HR representatives establishing consistent hiring practices. Facilitated monthly meetings develop strategies would positively influence workplace relationships. Processed salary changes stemming merit increases, promotions, bonuses pay adjustments. Conducted telephone onsite exit interviews employees. Answered employee questions entrance exit interview processes. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Selected interviewed candidates available positions.Created job descriptions attract targeted talent pool within market wage range. All social media military recruitment. 09/2012 05/2014 Talent Attraction Company Name － City State Conduct reference background checks job applicants. Conduct exit interviews ensure necessary employment termination paperwork completed. Confer management develop implement personnel policies procedures. Contact job applicants inform status applications. Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, orjob skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act (ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Evaluate selection testing techniques conducting research follow-up activities conferring management supervisory personnel. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Perform difficult staffing duties, including dealing understaffed, refereeing disputes, firing employees, administering disciplinary procedures. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Advise managers organizational policy matters equal employment opportunity sexual harassment, recommend needed changes. Analyze modify compensation benefits policies establish competitive programs ensure compliance legal requirements. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Identify staff vacancies recruit, interview select applicants. Plan, direct, supervise, coordinate work activities subordinates staff relating employment, compensation, labor relations, employee relations. Plan, organize, direct, control coordinate personnel, training, labor relations activities organization. Represent organization personnel-related hearings investigations. Administer compensation, benefits performance management systems, safety recreation programs. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organization's personnel policies practices. Prepare follow budgets personnel operations. Maintain records compile statistical reports concerning personnel-related data hires, transfers, performance appraisals, absenteeism rates. Analyze training needs design employee development, language training health safety programs. Conduct exit interviews identify reasons employee termination. Oversee evaluation, classification rating occupations job positions. Prepare personnel forecast project employment needs. Allocate human resources, ensuring appropriate matches personnel. Develop, administer evaluate applicant tests. Provide terminated employees outplacement relocation assistance. 02/1999 05/2012 Assistant Vice-President-Human Resources Company Name － City State Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Contact job applicants inform status applications. Confer management develop implement personnel policies procedures. Conduct reference background checks job applicants. Analyze employment-related data prepare required reports. Conduct exit interviews ensure necessary employment termination paperwork completed. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, job skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Interests Volunteer Year award, Austin, TX 2012 Education Bachelors BAAS Dallas Baptist University － City State United States PHR State Certified Professional Human Resources High School Diploma Leland High School － City State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS Volunteer Year award, Austin, TX 2012 PHR State Certified ,United States

HR

COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro results-driven communications strategist award-winning writing editing credentials, proven successes media relations/pitching, longtime experience Web social media content. Skills Superior verbal written communication skills Excellent media contacts Crisis communication Web content Brand development management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director 09/2013 Current Company Name – City State Responsible internal external communications non-profit agency providing counseling, shelter services 90,000 Pennsylvanians year. Media relations/government relations/fundraising. Web site design content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design content. Developed managed communications strategies, plans budgets. Planned launched innovative, creative effective communications campaigns, press conference honor domestic violence victims Capitol Rotunda resulted participation governor 19 legislators statewide media coverage. Oversaw adhered communications department budget. Communications director Pennsylvania Auditor General 01/2005 01/2013 Company Name – City State Responsible internal external communications department 750 employees serving 12.5 million state residents Issued 300 press releases year, plus media inquiries Web site design content/social media National award "PR Shoestring'' honorable mention Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused in-depth background reports topical political, economic issues High-profile breaking news President Reagan's state funeral Recognized business writer year Pennsylvania Society Professional Journalists coverage US Airways' bankruptcy. Chief communications officer 08/2001 04/2003 Company Name – City State Responsible internal external communications Fortune 700 international toolmaker 14,000 employees 64 global markets, including Germany, India China. Speechwriting, annual report executive communications, community relations, government relations, corporate philanthropy. Served primary point contact incoming media calls, including requests meetings interviews company executives experts. Developed managed communications strategies, plans budgets. Vice president 02/1998 08/2001 Company Name – City State Speechwriting, annual reports, crisis communications, government relations. Marketing communications strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding positioning statements. Planned launched innovative, creative effective communications campaigns, Os-Cal bone supplement, placing former Olympic skater Peggy Fleming ABC's "Good Morning, America'' Manager 12/1996 02/1998 Company Name – City State Responsible external communications Fortune 500 natural-gas utility 350,000 customers Pennsylvania Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission model state. Developed managed communications strategies, plans budgets. Created implemented external internal communications strategies key company initiatives energy deregulation retail shopping natural gas Editor/Reporter 09/1985 12/1996 Company Name – City State Award-winning reporter editor experience sports, news, business. Assigned major stories including sale Pittsburgh Pirates, financial collapse Westinghouse Electric, energy deregulation Pa. Editor/Reporter 09/1981 09/1985 Company Name – City State As scholastic sports editor, operated staff 12 full-time reporters, copy editors photographers sixth-largest Sunday paper U.S. Investigative reporter sports, news. Education Bachelor Arts Communications 1977 Pennsylvania State University City State communications Reporter editor Daily Collegian, college newspaper MFA creative non-fiction June 2004 Spalding University City State Accomplishments Youngest scholastic sports editor nation top-10 Sunday newspaper Numerous communications awards, including PA business writer year national award PR Shoestring Oversaw communications auditor general's 2008 re-election campaign rolled third-largest vote total PA history, outpolling President Obama Keystone State Crisis communications Fortune 700 companies including Firestone, Equitable Resources Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979

PUBLIC-RELATIONS

SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful managing business ventures profit positions. Effectively guides new products services concept market acceptance. E xperienced sales management, marketing, technical presentation creation service training. Devoted building strategic partnerships persuasion, negotiation personal presence. Highlights Driven succeed Organization assessment Leadership/Management Skills Dependable Time Management Flexible Friendly Personable Persuasive Enthusiastic team player New program promotion implementation Marketing savvy Meticulous attention detail Focused customer satisfaction Excellent written verbal communicator Trade shows Presentations Accomplishments Spearheaded company-wide prospecting, marketing closing endeavors. Brought NASA Southwest Airlines clients. Collaborated prospective clients prepare efficient product marketing strategies drive business development. Consistently generated additional revenue skilled sales techniques. Experience 02/2016 Current Senior Manager Customer Support Company Name － City State Perform Manager Customer Support duties addition following:. Meet major airlines domestically internationally secure future business contracts. Reserve travel including airline hotel accommodations department. Utilize company leads expand current customer base follow leads promptly via phone, email customer visits. 06/2013 01/2016 Manager Customer Support Company Name － City State Develop maximum sales potential major airline customers excellent customer service techniques knowledge products services, well competition's strengths weaknesses. Build maintain quality relations customers increase volume sales consistent basis ongoing determination customer needs. Evaluate calculate prices, discounts proposals meet specific customer requirements efficient manner. Train customer support representatives required. Possess strong management characteristics take charge situations, set examples deliver results. Coordinate events including golf outings, trade shows, baseball games hosted customer dinners. Order promotional items trade shows selected holiday gifts. 03/2012 06/2013 Customer Support Representative Company Name － City State Processed customer quotes verified accurate customer product information. Managed submitted requests quotes initiated quoting process cultivate new business. Manage expedite customer orders ensure customer satisfaction. Utilize Microsoft Office applicable customer's needs creating databases spreadsheets improved inventory management customer reporting accuracy. Coordinated "pre-sale" development sales personnel include pricing, availability configuration profitability. Research current market demands competition. Assist Director Powerplant Operations assigned tasks. 07/2011 03/2012 Administrative Assistant Company Name － City State Demonstrated capacity provide support executive -level staff; managed essential tasks, coordinated travel marketing-support activities. Demonstrate excellent oral written communication skills. Oversee receptionist area, including greeting visitors responding telephone in-person requests information. Organized file systems maintained electronic paper files. 10/2003 03/2011 Lead Flight Attendant Company Name － City State Managed crew five flight attendants; performing necessary flight attendant duties pertaining in- flight safety customer service; Verify first aid kits emergency equipment, including fire extinguishers oxygen bottles, working order within FAA limits. Inspect clean cabins, checking problems making sure cabins order. Ensured passenger safety customer satisfaction according FAA company policies; Answered passengers' questions flights, aircraft, weather, travel routes services, arrival times, and/or schedules. Assist passengers entering disembarking aircraft. Assist passengers placing carry- luggage overhead, garment, under-seat storage. Trained mentored new flight attendants; Participating training programs organized company provide update techniques relevant safety. Maintained high level personal decorum professional conduct uniform. Operate audio video systems. Willing relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/jesi-crane-53995933

AVIATION

SALES MANAGER Professional Summary Accomplished energetic solid history achievement sales. Motivated leader strong organizational prioritization abilities. Areas expertise include Meeting Goals, Negotiation Selling Customer Needs. Interests Music Production, Graphic Art Design Fitness Training Skills •Computers Electronics •Administration Management •Critical Thinking •Negotiation •Persuasion •Sales Marketing Experience 01/2010 Current Sales Manager Company Name － City State Resolve customer complaints regarding sales service. Direct coordinate activities involving sales manufactured products, services, commodities subjects sale. Plan direct staffing, training, performance evaluations develop control sales service. Determine price schedules discount rates. Confer potential customers regarding equipment needs advise customers types equipment purchase. Review operational records reports project sales determine profitability. Direct foreign sales service outlets organization. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Monitor customer preferences determine focus sales efforts. Confer consult department heads plan advertising services secure information equipment customer specifications. Direct, coordinate, review activities sales service accounting record keeping, receiving shipping operations. 07/2007 03/2010 Emergency Road Service Technician Company Name － City State Identify inflate tires correctly size ply. Place wheels balancing machines determine counterweights required balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels vehicles remove them, using lug wrenches hand power tools. Apply rubber cement buffed tire casings prior vulcanization process. Reassemble tires onto wheels. Drive automobile service trucks industrial sites provide services respond emergency calls. Replace valve stems remove puncturing objects. Hammer required counterweights onto rims wheels. Inspect tire casings defects, holes tears. Glue tire patches ruptures tire casings, using rubber cement. Prepare rims wheel drums reassembly scraping, grinding, sandblasting. Assist mechanics perform duties directed. Inflate inner tubes immerse water locate leaks. 03/2005 09/2007 Wholesale Food Supplier Company Name － City State Sell keep records sales products truck inventory. Maintain records, vehicle logs, records cargo, billing statements, accordance regulations. Drive vehicles capacities three tons transport materials specified destinations, railroad stations, plants, residences, offices, within industrial yards. Wrap, weigh, label price cuts meat. Prepare special cuts meat ordered customers. Cut, trim, bone, tie, grind meats, beef, pork, poultry prepare meat cooking form. Total sales, collect money customers. Use knives, cleavers, meat saws, bandsaws, equipment perform meat cutting trimming. Cut trim meat prepare packing. Inspect meat products defects, bruises blemishes remove along excess fat. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Total sales, collect money customers. Prepare purchase orders, solicit bid proposals, review requisitions goods services. Analyze price proposals, financial reports, data information determine reasonable prices. Purchase highest quality merchandise lowest possible price correct amounts. Study sales records inventory levels current stock develop strategic purchasing programs facilitate employee access supplies. Negotiate prices, discount terms transportation arrangements merchandise. Consult store merchandise managers budgets goods purchased. Collect money customers, make change, record transactions customer receipts. Drive trucks deliver items food, medical supplies, newspapers. Write customer orders sales contracts according company guidelines. Inform regular customers new products services price changes. Record sales delivery information daily sales delivery record. Call prospective customers explain company services solicit new business. Listen resolve customers' complaints regarding products services. Education 2012 High School Diploma General Pennsauken High School － City State Additional Information Volunteer Activities Seeds Of Hope Oct 2013 present Serve food, beverages, desserts lunchrooms, business industrial establishments. Community Service, etc.

SALES

ENGINEERING TECHNICIAN V Experience 04/2014 07/2015 Engineering Technician V Company Name － City State 04/1996 07/2015 Engineering Technician V Company Name － City State I 29 years progressive experience electrical, communications, electronics, telecommunications fields. As Technical Team Lead, led major USCG shipboard communications upgrades shipboard installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB) mitigate electromagnetic interference (EMI) vessels VHF transceivers satellite-based GPS systems. He team led implementation TCTO 2010 fielded VHF antenna relocation 225' WLB class 175' WLM class. He coordinated team leader prototype VHF antenna relocation 225' WLB class. He part team designed developed Relocation Replacement CEMT-4265A antennas 87' WPB. He also coordinated team lead VHF relocation tasking classes USCG vessels. Mr. Roshto responsible scheduling, planning, performing field implementation EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership Topside Maintenance Dockside Repair program included USCG/USN HF, VHF Uhf.rst.immmunications Systems. Mr. Roshto 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment systems including DGPS Radio Beacon Transmitters. His experience includes installation cables, electrical systems, computer systems, DGPS radio beacon sites. He supervised installation team various DGPS sites including refurbishment shelters, upgrade electrical systems, installation security monitoring systems, installation concrete tower foundations, installation towers, DGPS related equipment. Mr. Roshto also brings verbal written communications skills support understanding customers' needs team performance. As Engineering Technician V, Mr. Roshto provided technical team leadership USCG shipboard VHF antenna upgrades past five years. This included VHF antenna upgrades, removals, installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB). He technical team lead upgrade installation VHF antennas eleven 225' WLBs, including USCGC Alder (WLB-216) Duluth, MN, USCGC Aspen (WLB-208) San Francisco, CA, USCGC Fir (WLB-213) Astoria, OR, USCGC Hickory (WLB-212) Homer, AK, USCGC Kukui (WLB-203) Honolulu, HI, USCGC Maple (WLB-207) Sitka, AK, USCGC Oak (WLB-211) Charleston, SC, USCGC Sequoia (WLB-215) Santa Rita, Guam, USCGC Spar (WLB-206) Kodiak, AK, USCGC Sycamore (WLB-209) Cordova, AK, well prototype installation USCGC Walnut (WLB-205) Honolulu, HI. Mr. Roshto's VHF antenna upgrades involved configuration, pre-installation testing, installation, cabling, connecting, post-installation testing CEMT-396-1 antennas HS-2774-1 antennas VHF antennas shipboard upgrades 225' WLBs, 175' WLMs, 87' WPB, relocations installation mitigate electromagnetic interference USCG vessels. For projects, Mr. Roshto responsible for: Developing technical documentation Pre-Maintenance Test (PMT) documents, Pre-Installation Test Check Out (PITCO) documents, Onsite Installation In-Brief "Visit Books", System Operational Test (SOVT) documents Coordination scheduling USCG C4IT Service Center WLB vessel on-site shipboard activities Pre-maintenance testing antennas contractor provided equipment Conducting in-brief USCG ship personnel planned VHF antenna relocation, removal old antennas/equipment, installation new antennas, detailed description work, shipboard installation schedule Performing shipboard interface GOTR C3CEN inspecting activity. Performing pre-installation walkthrough site survey onboard USCG vessels Performing onboard Pre-Installation Testing Checkout (PITCO) documentation prior installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, associated transmission lines, mounts, sealing hull penetrations Performing installation relocation VHF antennas, well installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, connection termination antennas transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating welder supporting firewatch roles ensured quality welding grinding activities Restoring affected work areas pre-installation condition, disturbed surfaces primed painted match surrounding area Performing System Operational Verification Test (SOVTs) installed relocated equipment, recording SOVT results, ensuring systems properly operating, providing documented SOVT results USCG personnel, including performing Electromagnetic Interference Matrix Electromagnetic Compatibility Inspection Documenting recording field support activities performed equipment changes OPNAV 4790/CK forms Conducting out-brief USCG representatives, addressing issues findings (site survey, PITCO, SOVT), providing documentation (including PITCO results, SOVT results, 4790/CKs) Developing post-installation trip reports final technical documentation Other USCG support projects supported Mr. Roshto included: Worked various shore site shipboard EMC/EMI program support projects including laboratory testing experimentation. Supported various USCG installation projects, required installation electrical systems shore shipboard sites, installation computer equipment associated cables. Performed overhaul maintenance USCG Optical Surveillance (OSS) Systems. Assisted installation electronic standardization plan USCG 41' Utility Boats. Served team leader installation Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts DGPS installations sites Key West, FL, Moriches, NY, Tampa, FL, locations. His duties included fabrication concrete foundations, shelter installation, electrical system installation, heating, ventilating, air conditioning (HVAC); equipment installation, tower/antenna installation. He installed maintained electrical, HVAC, chill water systems. Installed various types conduit, cable trays, cable duct. He oversaw welding, plumbing, carpentry support installation DGPS shelters, electrical systems, towers, foundations, DGPS equipment. Performed installation upgrade USCG HF sites various locations included Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching U.S. Navy ships. Assisted installation Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion DGPS performed number NDGPS conversions. Served team leader installation PA-Alarm Systems USCG WLIC Boats. Performed equipment installations system upgrades Vessel Traffic Control Systems (VTC) numerous locations including Houston/Galveston, TX area. Performed installation set-up National Distress System (NDS) equipment various locations including North Carolina Florida. Installed electrical circuits, video cabling video display system equipment numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems Atlantic Pacific Area Command Centers. Wired new electrical system site. Installed new drop ceiling Pacific Area command center wired new lighting system. Installed maintained BARCO Video Display systems many Coast Guard Command Centers Sectors. 08/1995 04/1996 Maintenance Technician Company Name － City State Mr. Roshto installed electrical systems various equipment conveyers. He participated set facility preparation production automotive seating. He supervised maintenance department second shift production began. He maintained electrical mechanical systems, conveyers Programmable Logic Controllers used production process. He fabricated tools installed fixtures needed aid production. 09/1991 08/1995 Installation Technician Company Name － City State Mr. Roshto installed electrical systems shore ship sites. He installed computer equipment associated cables. He installed Joint Operational Tactical Systems Combat Direction System ships shore facilities. Mr. Roshto performed overhaul maintenance Optical Surveillance systems. As team leader, assisted design installation Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance repair equipment facilities various government installations. He performed sheet metal fabrication installation. He installed raised computer floors, walls, ceilings. He installed maintained heating, ventilating, air conditioning, chilled water systems. Mr. Roshto installed various types conduit, cable trays, cable duct. He performed welding, plumbing, carpentry. 01/1985 01/1991 Electrical/Mechanical Foreman Company Name － City State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators switching systems. He performed installation, troubleshooting, repair production equipment various conveyer systems. He installed small package sorting systems including interface existing outbound computer manifesting system. He assisted in-house personnel QVC Network, Hills Bros. Coffee Allied Colloids, Inc. installation maintenance equipment facilities. 01/1983 01/1985 Electrical Apprentice Company Name － City State Mr. Roshto supported commercial, industrial, residential electrical installations, performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications

ENGINEERING

FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced customer service financial aid administration. Superior communication training skills, builds positive relations internal external clients. Versatile problem solver implements plans exceed objectives. Technically proficient Sunguard's Banner Ellucian's Datatel Colleague student information systems well Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 Current Company Name － City State Counsels advises students concerning financial aid opportunities, application processes financial management strategies. Educates students identification sources financial aid available, including requirements regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements ensures College compliance state federal agencies maintaining thorough knowledge federal state financial aid, scholarship rules regulations. Determines eligibility awards financial aid applicants utilizing various software packages. This includes processing applications corrections, document tracking, completing verification process, generating tracking award notifications. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Prepares, updates coordinates policies procedures administering Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, childcare assistance fund programs. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software. Student Services Specialist/Financial Aid Counselor January 2010 January 2012 Company Name － State Counsels prospective enrolled students, parents community members aspects financial aid. Reconciles differences arise awarded student eligible receive state federal student aid. Communicates works employees gain understanding commitment set work standards, processes, procedures. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software systems. Selected Accomplishments Achieved Financial Aid Employee Quarter 3rd Quarter 2010 superior performance. January 2007 January 2010 Company Name － City State Special Assets Adjuster 1 Minimizes delinquency rates retail loans successful negotiations problem resolution clients. Improves processes management delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, repossessions. Updates management branch lenders regular reports project progress outcomes. Ensures accurate, up-to-date processing documentation review loan services files. Selected Accomplishments Contributed drop delinquency 9.98% 3.12% 1 year personal achievement productivity-enhancing suggestions, starting past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 December 2008. Selected join workflow analysis team, documenting critical data surrounding daily activity. Education Training Bachelor Science Business Administration Finance Management Information Systems 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association Student Financial Aid Administrators, 2010 Present Member, Southern Association Student Financial Aid Administrators, 2012 Present Member, North Carolina Association Student Financial Aid Administrators, 2010 Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis

BANKING

INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Active Directory account management troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Work History Information Technology Specialist I Summary Skills Qualifications:. 07/2008 Current Computer Network Specialist Company Name – City State I serve Lan Administrator. I installed maintain 100 servers. I installed maintain Hyper V cluster 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts group policy, Microsoft System Center Operations Manager 2012, Proofpoint spam filter iBoss web filter, ArcGIS. I manage Active Directory user accounts troubleshoot Active Directory replication issues necessary. I maintain 3 SANs including Nimble, Dell Equallogic StorSimple. I assisted selecting Alertus desktop alerting system watching vendor demonstrations recommending best alerting system environment. I work users high level technical issues analyze issue sand take corrective action. I perform new employee technology orientations cellphone training groups individually. I write modify scripts Powershell, VBscript. I administer Vsphere server. 06/2001 07/2008 Technology Specialist III Company Name – City State Install configure HP network switches, program switch ports assign vlans, connect network wall ports terminate network cables necessary, troubleshoot network port communication errors take appropriate action correct problems, utilize TCP/IP utilities ping, tracert ipconfig diagnose network problems, installed maintain Whats network device connectivity monitoring software configured program send sms messages device service goes down, installed maintained Blackberry Enterprise server MS Exchange server, Fedora Core Linux Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning Read 180 servers, Xiotech SAN TNT network security appliance, written number dos vbscript scripts automate many functions, including student user account creation exporting data student information system formatting export file create approximately 5000 student user accounts, create home folders set permissions, utilized group policy secure workstations install new software, implemented district Geographic Information system recommending ArcGIS software manager worked city county agencies acquire base layers created additional layers school sites attendance areas, communicated teachers, managers students, installed supported variety software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system education software, I used Ghost software image computers necessary. LAN Administrator Install manage Hyper V servers Manage 3 SANS Dell Equallogic, Nimble Storsimple Troubleshooting server client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager Operation manager. EMC Networker backup Installed maintain Active Directory, group policy, user account management Analyzing technical issues improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG Client Access Array, Informacast Speaker System,Microsoft System Center Operations Manager, EMC Networker backup software, ArcGIS desktop server, Maas360 mobile phone management, Azure Hardware: Install components network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange week long course EMC Networker week long course ArcGIS week long course Windows 2012 Powershell week long course Skills

INFORMATION-TECHNOLOGY

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position esteemed organization scope career advancement professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design refined vehicle definition. Illustrated vehicle design highlighted major interior exterior dimensions vehicle concept. Presented technology plan parameters. Simulation Analysis 1-2 Shift Processes 6-speed FWD AT, University Michigan-Dearborn, March 2017. Established mathematic model transmission-vehicle system consisting general state variable equation, specific state variable equation 1st gear, 1-2 shift process 2nd gear operation. Simulated launch vehicle rest 1st gear, initiated 1-2 shift speed 15 mph, 2nd gear operation 2 seconds open torque converter fixed throttle position using MATLAB/Simulink. Reduced torque overshoot spark retarding, careful calibration oncoming clutch. Further, torque hole reduced maximum extent help spark retard. Modelling Vehicle cooling system, University Michigan-Dearborn, November 2016. Built Simulink model vehicle cooling system consisting four sub models namely, engine operation, air flowrate, coolant flowrate heat transfer. Determined coolant flow rate, heat rejection engine, engine outlet coolant temperature different vehicle speeds executing simulation model. Computational Analysis Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations using two-dimensional conduction equation spherical coordinates subjected radiative boundary condition, constant base temperature. Solved derived equations using Finite Difference Method Gauss-Seidel iterations writing code FORTRAN 95. Determined Heat transfer improvement function thermal conductivity emissivity, without irradiation. The hemispherical fin starts radiate heat thermal conductivity 3 (W/mK) absorbs heat thermal conductivity 3=""> Engineering Intern Jan 2016 Jun 2016 Company Name － City Completed basic advanced level training regional training office Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke servicing automobiles. Overhauled Engines Transmissions assistance technicians. Carried tasks inspection replacement clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge working CAN Bus systems. Assisted technicians cylinder compression test, servicing inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) inspect, analyze eliminate errors caused various sensors actuators present different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective internship understand different mechanisms technical concepts involved end end manufacturing rail coaches engines. The internship helped get feel industry environment. Witnessed various concepts welding, sheet metal works, CNC machine working etc. Benchmarking Preliminary analysis (Mid-Size SUV), University Michigan-Dearborn, September 2016. Collected Customer requirements surveys, websites, magazine and, blogs. Conducted benchmarking study competitor vehicles reference selected vehicle. Developed preliminary specifications target vehicle. Developed Pugh Diagrams determine target vehicle benchmarked vehicles compare reference vehicle. QFD, requirement cascade interface analysis selected vehicle system (Instrument Panel), University Michigan-Dearborn, October 2016. Determined functional specifications application Quality Function Deployment (QFD) selected vehicle system. Cascaded vehicle attributes sub-attributes requirements vehicle system sub-system requirements. Developed interface diagram interface matrix selected vehicle system included major sub-systems. Identified analyzed major trade-offs considered designing selected system fit work vehicle systems. Business Plan Development (Mid-Size SUV), University Michigan-Dearborn, November 2016. Determined developed various features, options, unique characteristics vehicle systems provided brief description proposed vehicle. Determined characteristics anticipated customers provided brief description market segment. Determined selling price sales projection proposed vehicle. Developed Gantt chart System Engineering 'V' model show vehicle program timings various gateways. Determined costs, prepared revenue summary table, developed plots curves containing life-cycle costs revenues vehicle program. Constructed benchmarking table included comparisons done target vehicle competitors risks involved addition new features. Education Training Master Science Automotive Systems Engineering May 2018 University Michigan － City State Automotive Systems Engineering 3.72 Bachelor Engineering Mechanical Engineering June 2015 Visvesvaraya Technological University － City India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength Materials, Design Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented technical seminar "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 Winter 2017 terms, University Michigan-Dearborn. *Top 10 class 140 students PES Institute Technology South Campus, Visvesvaraya Technological University.

ENGINEERING

CONSULTANT Professional Profile Consultant/System Engineer 6 years HealthCare IT. Primary focus Linux recent emphasis Regulatory Consulting Transition Care. Experienced training development associates along development documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides ultimately led automation many elements build process several teams. This automation saved team well others, weeks build time allowed standardized process. Experience Consultant 08/2015 Current Company Name City State Provides leadership oversight engagements results met time well ensure value provided client. Ensures appropriate resources allocated maintained facilitate successful completion projects, includes working Project Managers across Consulting Organization ensure project alignment. Multi-tasks delivery several project initiatives designed enhance services level support provided client. Plans arranges project deliverables alignment expectations client business need ensure client successfully able meet Meaningful Use measures. Conduct on-site client workshops client summits needed determined hospital systems. Manage Provider hospital data various tools including DiscernVisualDeveloper, HNAuser, Bedrock Build hundreds rules pools Direct Transition Care clients. Create maintain build guides team collateral use future client new hire training. Build guides workflows also used partner internal automation team streamline processes. Works hospital systems designated HIM staff maintain systems begin disengage product. SYSTEM ENGINEER Health Sentry 02/2013 08/2015 Company Name City State Backend support production servers extracted data Linux systems including investigation corrupt data, creating SSH keys, extracting data client database, managing disk space troubleshooting. Front end work production servers maintaining OpsJobs troubleshooting operation failures. Often working client teach ongoing maintenance OpsJob. Effectively communicate project status reports internally well client weekly meetings calls. Create various macros spreadsheets quality assurance checking Create run numerous SQL queries. Manage monitor FTP, PHINMS VPN connections daily basis provide proactive approach catching issues. Use custom CCL scripts modify format HL7 messages. Create provide appropriate workflow documentation clients support system setup testing processes. Adhere applicable client access, client notification, change management policies procedures. Work Engineers alleviate problems data extracts. SYSTEM ENGINEER 06/2012 02/2013 Company Name City State Assist HR teams designing implementing solutions Rebuilt custom tool Events Planning team using Microsoft Access. Put together documentation implemented changes Assist PeopleSoft, Data Archive Manager, Taleo resume parsing project Conduct "fact finding" meetings various team members better understand solution would used. Held regular meetings provide updates current status work give timeline completion. SYSTEM ENGINEER Project Implementation 05/2010 06/2012 Company Name City State CernerWorks Project Implementation Backend support servers operating Linux, AIX, HP-UX, occasional VMS systems. Support service pack installation continued maintenance solutions, infrastructure. Identify applications performance/reliability issues; analyzes formulate proposed method correct issues. Perform domain replicate/refreshes production environment non-production environment. Work queue Service Requests resolve issues client reported internal teams encountered. Worked internal architects resolve complicated issues. Manage end user access privileges including group 0 access, creation user profiles, custom lists. Support maintenance specific clients servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart Citrix Servers. Coordinate client testing environment functionality well service pack installs subsequent downtimes. Completed numerous service package installs non-production clients testing partners. Maintain long-term support management; troubleshoot resolve issues daily. Education MBA Information Systems 2015 Park University City State Information Systems Bachelors Science Business Administration/Management 2015 Park University City State Business Administration/Management Associates Applied Science Computer Networking 2010 ITT-Technical Institute City State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops

CONSULTANT

ADVOCATE Summary In-depth knowledge taking orders, compute charges, administer billing payments. Hands-on experience reviewing, updating making changes customer accounts. Track record listening responding customers' needs concerns. Able handle returns complaints effectively. Demonstrated ability record details client contacts service history. Proven ability determine answers solutions quickly. Special talent handling irate angry customers. Proven written oral communication skills Proficient managing business correspondence Ability organize personal work priorities Knowledge filing updating records Ability work independently part team Excellent organizational skills Expert handling office equipment Internet savvy proven expertise using MS Office applications Excellent customer service orientation Special talent researching analyzing data effectively Exceptional attention detail proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel Microsoft Word Experience 10/2016 Current Advocate Company Name － City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Own problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance 06/2015 10/2016 CSR II Company Name － City State Received award excellent customer service Received "Year service Award" Received 5 year award Received employee month twice Brookdale Senior Living Received "Consultant Sales Award" Received employee recognition 6 months row along trophy excellence 6 trophies JP Morgan Chase. I Top Performer 2014. 10/2013 06/2015 Business Banker Company Name － City State As Business Banker I provided guidance assistance business owners managing accounts. I manage quality assurance, problem resolution, lot data entry. Worked lot numbers. I Peer Coach I help train, guide, motivate new hires. Responsible ensuring client experience world class interactions/issues resolved accurately expediently. Handle client email/phone call interactions maintenance nature retaining thorough knowledge Policies Procedures systems order assist client manage escalated issues. Use high level client service skills order defuse potentially difficult and/or upset customers complex issues. Took initiative create escalation issue cannot resolved within anticipated service level one creates risk exposure customer bank. Identify trends within escalated emails/issues lead improvement opportunities policies/procedures processes. Utilize time work efficiently meet exceed production goals outlined metrics scorecard. Consistently perform follow ensure customer satisfaction validate accuracy work. Was required assist department meeting exceeding SLA's handling functions volumes fluctuate. Research resolve complex client's issues working partnership partner groups. Types cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance billing inquiries. Support field Business Relationship Managers successful servicing customers. Investigate electronic transactions successful resolution. Use multiple systems internal resources resolve issues. Increase customer satisfaction excellent communication follow up. Document issues record resolutions firm's system record. Acted independently within policy assist customers internal partners escalate cases policy preventing us delivering right client experience. Demonstrate sound decision making skills protect firm's interest providing superior customer experience. 04/2004 09/2013 Life Enrichment Coordinator/Marketing Coordinator Company Name － City State Designed creative exciting life enrichment program meet individual needs interests community. Plan monthly calendar community. Participated discharge planning members management team. Coordinated transportation, monitored budget, equipment, supplies Microsoft Excel. Provided guidance acted resource staff importance life enrichment. Ensured programs met state, federal, local regulations. Coordinate quarterly events community. Developed maintained contact community agencies supervise volunteers. Coordinated move-ins move-outs. Coordinated Welcome Committee. Lots Data Entry Microsoft Excel filing. Education Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma Business Cosmetology W.W. Samuell High School Business Cosmetology Skills adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written

ADVOCATE

Kimberly Fisheli Summary Dedicated responsive Special Education Teacher proven skills classroom management, behavior modification individualized support. Comfortable working students skill levels promote learning boost educational success. Serves role model using growth mindset develop young minds inspire love learning. Experience Substitute Teacher 06/2017 Current Company Name City State Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Applied proactive behavior management techniques facilitate classroom discipline. Provided notes reports school day activities primary teacher. Long-Term Special Education Substitute 02/2021 06/2021 Company Name City State Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Facilitated functional life skills development students autism explicit instruction repetition entrench skills. Established communicated clear objectives lessons, units projects students. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Encouraged student empathy others build confidence improve self-image. Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Mentored, tutored instructed students break student support. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Liaised teachers develop cohesive educational plans improve student support. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Taught students fundamental building blocks advanced concepts. Assigned homework students based curricula modified based daily progress. Used Google Classroom organize lesson plans long-term interim assignments. Studied Science World History better understand content assist projects assignments. Kept detailed records student progress, attendance assignments Google Classroom Aries. Engaged students discussions promote interest drive learning. Built strengthened positive relationships students, parents teaching staff. Promoted learning leveraging traditional modern instructional strategies. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Substitute Teacher 09/2010 05/2018 Company Name City State Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Enforced classroom routines keep students schedule operating consistent level. Used Blackboard Powerschool organize lesson plans long-term interim assignments. Helped students build learning study skills achieve life-long educational goals. Provided notes reports school day activities primary teacher. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Mentored, tutored instructed students school planning times. Kept detailed records student progress, attendance assignments Powerschool SEIS. Promoted learning leveraging traditional modern instructional strategies. Reported problem students principal maintain control classroom. Assigned homework students based curricula modified based daily progress. Applied proactive behavior management techniques facilitate classroom discipline. Differentiated classroom small group instruction meet needs students various learning styles abilities. Built strengthened positive relationships students, parents teaching staff. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Liaised teachers develop cohesive educational plans improve student support. Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Developed IEP leverage developmental practices educational theories achieve educational objectives. Participated week-long intensive leadership training provided training colleagues applied behavior analysis. Wrote presented documents Individual Education Plan conferences. Established communicated clear objectives lessons, units projects students parents. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Delivered specialized classroom instruction students developmental disorders. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Promoted language development skills reading storytelling. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Developed individual educational plans designed promote educational, physical social development. Implemented specialized tests evaluate literacy performance. Encouraged student empathy others build confidence improve self-image. Supervised field trips local parks, fire stations zoos develop social skills community awareness. Conducted small group individual classroom activities students based differentiated learning needs. Education Training Associate Arts Liberal Arts And General Studies 05/2005 Fullerton College City State Bachelor Science Child And Adolescent Studies 05/2009 California State University Fullerton City State 3.11 GPA Member Phi Beta Delta Member Education Specialist Teaching Credential Special Education 05/2010 California State University Fullerton City Honor Society International Scholars Member Activities Honors PTA Honorary Service Award, awarded Benton Middle School PTSA FUHS Dance Booster Club Secretary 2020-2021 FUHS Dance Booster Club President 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient Google Classroom Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests exams Classroom discipline Effective listening Tutoring school help Interdisciplinary teaching Effectively work parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation advocacy talent

TEACHER

VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional 20 years experience diverse industries, including healthcare marketing. Expertise includes team leadership, technical architecture, training development, disaster recovery planning, information protection analysis. Dynamic, resourceful, extremely driven individual deep passion creating delivering programs solutions empower team, company, customer meet exceed desired expectations Skills •Infrastructure Management •Data Center Operations •Project Management •Team Building/Coaching •Vendor Management Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls Routers • Experience Company Name City State Vice President Information Technology Infrastructure Operations 06/2008 Current Reduced overall network bandwidth costs 15%, ISP consolidation management. Manages cloud based phone system (8x8) multiple remote locations well on-premise phone systems. Responsible Infrastructure Operations annual budget, including purchasing new equipment, software licenses, network equipment. Led, mentored developed team infrastructure engineers, architects, administrators across multiple geographic locations. Manages multiple datacenters, premise network server, Cloud presence. Responsible vendor relationships, contracts, negotiating change management. Successfully migrated 700 users three different domain On-Premise Exchange servers MS Exchange online single domain. Planning, executing migration on-prem SaaS servers application cloud based solution. Lead, manage, support design, development, implementation infrastructure hardware, software, network components well disaster recovery business continuity practices. Currently managing infrastructure IT Operations offshore delivery center. Document Execute IT policies company wide. Company Name City State Director Network Operations 07/2006 06/2008 Maintains Nortel BCM telephony servers, including analog VoIP phones. Provide technical support designers, marketing sales departments, suppliers, engineers team members throughout product development implementation process. Monitor functioning equipment make necessary modifications ensure system operates conformance specifications. Build, test, modify product prototypes using working models theoretical models constructed computer simulation. Store, retrieve, manipulate data analysis system capabilities requirements. Setup, maintained, monitored 90 remote branch office locations. Each internet access tied back Chicago office IPsec tunnel Cisco ASA. Responsible Entrapass Security system allowing access suite doors utilizing ID badge. Setup, configured supports multiple CRM ERP Systems (Sage MAS500 CRM Dynamics), well converting QuickBooks DB Sage MAS 500. Company Name City State Information Operations Specialist 02/2005 07/2006 Responsible administering Microsoft 2000/2003 environment, consisting 50 primarily Proliant servers, including patch management, account maintenance, general system administration duties. Maintains Cisco Call Manager Application Unity Server, providing VOIP services user community. Built new PC deployment image using Symantec Ghost Intrinsic Swimage, responsible creating silent install packages third party applications. Implemented new backup procedures using Legato Networker tape backup systems Qualstar Jukebox, bringing hospital within HIPAA standards compliance. Company Name City State Customer Care Representative Help Desk Technician supporting 09/2003 02/2005 Primarily supported LawInContext, BakerMaks, Client Matter Intake System (CMIS). Active team member providing regression testing various software builds proprietary law document management solution. Administering Linux based system host internal Knowledge Base Portal assisting help desk agents daily troubleshooting. Company Name City State System Administrator 10/1998 12/2001 Administered several enterprise servers running mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, Windows NT/2000. Developed maintained UNIX shell scripts, used automate daily help desk agent tasks. Selected attend 15 week IBM Emerging Leaders workshop included training breakthrough thinking, team building, team performance, managing multiple priorities. Designed developed UNIX login reauthorization program using C, Shell Scripting, Oracle, web development resulting approximately 40,000 unused unauthorized UNIX logins cleared servers. Company Name City State Healthcare Systems Specialist 02/1993 11/1998 Maintain records goods ordered received. Review, evaluate, approve specifications issuing awarding bids. Control purchasing department budgets. Maintain administer computer networks related computing environments including computer hardware, systems software, applications software, configurations. Perform data backups disaster recovery operations. Design, configure, test computer hardware, networking software operating system software. Attended Air Force Airman Leadership School, graduating honor graduate. Education Training Bachelor Science Computer Science TROY STATE UNIVERSITY City State Montgomery Associate Science Healthcare Systems Community College Air Force City State Montgomery

INFORMATION-TECHNOLOGY

OWNER/CONSULTANT Summary Proven marketing public relations executive expertise creating, implementing executing facets marketing, press national promotions including major entertainment industry premieres, concerts events, national network product launches. Extensive experience hospitality, music, family, biotech non-profit industries. Highlights Experience Owner/Consultant August 2006 Current Company Name － City State Develop implement public relations plans strategies top consumer brands gain major local national exposure clients. Clients included First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College Music, Keep California Beautiful locally-based Rock 'n Roll marathon Kids Rock marathon series. Highlights include:. Securing placement major feature stories television, newspapers magazines national local level, including limited The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, numerous top daily newspapers TV stations across country. Consistently place major stories local clients local San Diego Southern California media, including TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel Leisure magazine, Carlsbad magazine, area Z Code magazines, Ranch Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 August 2006 Company Name － City State Developed implemented public relations plans branding strategies expand musical instrument product market increase public awareness benefits music music making largest trade-only music products show world non-profit media arm (AMC NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, Justin Timberlake Foundation John Lennon Educational Tour Bus expand music-making messaging millions consumers. These partnerships resulted hundreds millions media impressions worth ad rate value $50 million dollars. Oversaw public relations strategies activities NAMM messaging general public. Directed national press launch Sesame Street Music Works 2002; annual petition drives, media campaigns events Capitol Hill; NAMM's Rose Parade activities; youth marketing initiatives themusicedge.com. Campaigns I overseen average 5 billion media impressions year. Manager November 1997 January 2001 Company Name － City State Managed publicity press coverage Walt Disney Records' products. Served liaison publicity marketing departments ensure seamless implementation overall marketing plans. Chosen Walt Disney Records representative serve Michael Eisner's Disney Learning Partnership, non-profit committee. Directed development press kits; wrote press releases, biographies press materials label. Wrote placed stories WDR marketing strategies trades Billboard, ADWEEK Brandweek. Produced EPKs videos major CD artist releases. Secured placement major feature stories television, newspapers magazines national local level, including limited CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, Entertainment Weekly. Planned, covered executed regional Walt Disney Records' events, including Mulan press junket Christina Aguilera 98 Degrees Lion King Broadway cast signings. Responsible successful media launch Radio Disney Jams album franchise, resulting 50 million consumer impressions. Spearheaded "Importance Music" pro-social campaign, resulted increased press exposure label spanned multiple Disney divisions. Developed relationship NAMM, International Music Products Association American Music Conference (AMC) provided expanded press opportunities relevant projects artists (Phil Collins/Tarzan, Disney's Lullaby album) promoted good-will message Walt Disney Records. Account Executive January 1995 November 1997 Company Name － City State Planned, coordinated executed full-fledged publicity campaigns tailor-made specific client. Successfully obtained major exposure clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies press releases. Established maintained contact electronic, print radio media representatives; coordinated media interviews. writer March 1994 December 1994 Company Name － City State Wrote articles corporate newsletter. Interviewed executives, researched relevant issues prepared articles publication. Education Bachelor Arts Communications Public relations writing August, 1993 University Missouri － City State Communications Public relations writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles

PUBLIC-RELATIONS

INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I digital marketing strategist specializing lead generation content strategy, digital campaign optimization, marketing digital social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative Innovative Accomplishments Developed social media strategy Increased leads social media engagement marketing %% XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 01/2016 Company Name City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Collaborated advertising promotion managers promote products services. Managed new product content releases. Promoted brand awareness SEO optimization attractive web design. Wrote creative engaging briefs internal external agencies. Worked effectively heavily cross-functional, fast paced environment. Managed, mentored developed team [Number] product managers. Spearheaded creation blogs social media content. Managed company customer engagement campaigns. Manage team eight content coordinators, writers social media managers Oversee social media management Develop digital content strategy Responsible analytics content reporting including SEO social media Generate leads content marketing, social media advertising PPC Lead nurturing campaigns email communications/ lead generations. Owner 07/2010 08/2015 Company Name City State Developed digital strategies support organization's business goals objectives Spearheaded creation blogs social media content.Managed, mentored developed team [Number] product managers.Produced engaging online marketing campaigns.Planned managed budgets excess $100,000. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Content development including blogs, email newsletters, presentations video Led social media initiatives hospitals service lines Managed Site Core content development major website migration Community manager social media platforms (Facebook, Twitter, Pinterest, Google +) Blog consumer B B audiences Wrote e-newsletters Responsible search engine optimization, marketing pay-per-click campaign management. Co-owner/ founder 08/2010 01/2016 Company Name City State Co-founder networking events company specializing social media women Host Twitter parties, created branded campaigns, manage email marketing Work brands UPS, Google, Logitech, Zagat, Frito Lay Planned managed budgets excess $[Amount].Evaluated return-on-investment profit-loss projections.Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Manage social media accounts brands Operate franchises Chicago, New Jersey Atlanta. Writer 10/2008 01/2016 Company Name City State Features staff writer monthly, local magazine. Wrote unique text SJ Magazine, including general branded content. Manager 02/2010 07/2010 Company Name City State Developed strategy implemented first social media marketing initiatives. Content manager Virtua.org, VirtuaWoman.org VirtuaBaby.org. Produced presentations senior leadership internal communications Led staff external agencies develop products promotions, analyze sales, manage trade shows, purchase media, provide creative services, conduct PR. Led cross-functional team product development lifecycle strategic planning functions new release [Type] product, generating [$] sales. Manager 01/2008 02/2010 Company Name City State Editor writer award-winning publications, The Virtua Voice HealthSavvy. Managed freelance staff writers. Developed managed internal communications, events campaigns. Managed internal web-based demand generation campaigns collaborating internal channels ensure brand consistency best practices.Conducted market research rationalize category segment opportunities. Senior Marketing Specialist 05/2006 01/2008 Company Name City State Editor writer award-winning internal publication, The Virtua Voice. Developed managed external internal communications. Produced annual employee patient satisfaction videos. Contributed relevant blogs, conferences events off-line online increase brand awareness.Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Marketing Specialist 09/2005 05/2006 Company Name City State Produced marketing patient education materials. Wrote produced monthly e-newsletters service line newsletters. Writer/Producer 10/2003 09/2005 Company Name City State Wrote, produced edited promotional campaigns television web. Collaborated designers, photojournalists reporters promotional content. Supervised team [Number] editors, associate producers production assistants wide range projects. Coordinated post-production [Number] different shows per [Time period]. Set equipment broadcasts promotions station remotes.Wrote produced short-form content, sizzle reels image spots.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns.Led concept development, graphics, storytelling delivery segment ideas.Collaborated team leadership key stakeholders key editing production decisions. Associate Producer 01/2000 10/2003 Company Name City State Wrote, produced directed promotional campaigns brands. Collaborated videographers, editors, designers talent production. Collaborated team leadership key stakeholders key editing production decisions.Produced [Number] television digital news segments [Time period].Led concept development, graphics, storytelling delivery segment ideas.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns. Education Bachelor Science Telecommunications Speech May 2000 Kutztown University City State USA GPA: Cum Laude Cum Laude Skills Photoshop Video editing software including AVID, Final Cut Pro Apple iMovie Content development strategy Content management systems including Blogger, Sitecore Wordpress Copywriting editing Email campaigns Google analytics Apple/Mac platforms applications Microsoft Office Suite SEO PPC campaigns SalesForce Radian 6 social media Listening tools Social media platforms engagement consoles Video content development including scriptwriting storyboarding

DIGITAL-MEDIA

KICHEN/BATH DESIGNER SALES Professional Summary I experienced phases architectural interior design years business. I began commercial design, space planning, specifying, decorating offices, including reception areas, conference rooms, large small cubicle spaces using Steelcase, Stow Davis Westinghouse ASD (aka Knoll). I designed medical/dental offices hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans complex site plans, etc. In residential field, I designed supervised construction number entire homes major remodeling projects, including specifications final decorating. I specialized phases window treatments, measuring installation. I specialized kitchen/bath storage design. I familiar building codes skillful trade-specific CAD programs. I also done site planning landscape design. At one point I involved site planning development entire subdivision. Work History 06/1998 04/2000 Kichen/Bath Designer Sales Company Name – City State Began client cabinet, countertop appliance sales, includes on-site measuring, space-planning design, style finish selection, ordering follow-through installation oversight. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. 04/2000 06/2000 Showroom/Home Show Designer Company Name – City State Keep showroom vignettes home office location showroom locations around state updated newest cabinet styles, countertops, appliances current materials. Design decorate interchangeable exhibit vignettes latest products materials transported various home show exhibitions around state. Help set site home show. The position Showroom/Home Show Exhibit Designer created specifically General Manager, however, change management resulted elimination position job. 10/1996 08/1997 Assistant Store Manager Company Name – City State Responsibilities Open close retail store, assist customers making wallpaper window treatment selections, set keep in-home measure/selection appointments, place orders, receive orders, arrange oversee installation appointments, etc. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Skills Used Business, design sales skills This retail store newest branch old, well established, family owned chain stores east side state. The family recently hired new, young general manager. He responsible, apparently, poor management decisions, resulting parent company going bankruptcy stores shut down. 06/1991 09/1994 Owner/Manager Company Name – City State Converted 7500 square feet commercial space 24 individual offices varying sizes, several cubicle spaces, large small conference rooms, reception area, secretarial work area lounge. Individual offices rented independent business persons month, cubicles day hour. All phone calls answered staff messages taken. Secretarial services available tenants, well outside clients, hourly fee. Conference rooms available daily hourly basis. Other business services included hosting meetings conferences publishing marketing materials tenants outside clients. Building sold 1993 new owner plans space refused renew lease. I moved business paid build-out space. I afford move again; decided close business instead. Current Principal Company Name – City State Consulted clients determine architectural preference meet overall design goals. Originated developed creative design concepts. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. Interfaced architects, contractors, sub-contractors, consultants, fabricators, regulatory agencies. Specified proper products materials project. Prepared construction documents details implement design concepts. Established time graduation design school, I began independent career, full-time basis. When business slow (due recession, etc.) I accepted employment well established firms. I continued serve many repeat clients referrals years. Transitional Vocation In 1981, advent common use CAD programs, I serious injury right (drawing) hand. I owner income properties managing income propertiesfor individual owners. Since I going able use hand drawing time, I took position manager 160 unit apartment project 50% occupied. Within six months, units rehabbed, rentable occupied, 95-100% occupancy maintained I manager. In 1983, I offered position another firm Project Manager construction Start-Up Manager 360 unit apartment complex. Being involved inception, I able revise apartment floor plans made accommodation common objections I heard marketing existing floor plans. My revised plans successful apartments filled fast built, long waiting list. Approximately 1/3 tenants first project I managed, moved new complex, extremely gratifying. I continued position end construction. During time, I attended property management courses earned Residential Property Management Certificate. My hand rehabilitated time I decided time return real passion, interior design. Education 1970 Associate Arts architectural/interior design New York School Interior Design City State Architecture interior design history Fine arts history Color theory application Light theory application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing perspective rendering Business marketing principles designers All courses taught professionals respective fields years practical experience. 1967 Associate Arts business principles skills Lansing Business University (Davenport Business College) City State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing

DESIGNER

SHIPPER-VAULT BULLION Summary Shipping Clerk broad background, including management, customer service general warehouse operations. Vast experience aspects loading transporting materials. Highlights Shipping software UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, AS400,.RF Guns.Inventory control procedures Inventory tracking Scheduling Shipping receiving MS Office proficient Outstanding communication skills Retail inventory management Meticulous attention detail Strong problem solver Strong interpersonal skills Invoice processing Filing data archiving Order processing Spreadsheet management Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Recorded numbers units handled moved, using daily production sheets work tickets. Experience Shipper-Vault Bullion 10/2008 － 07/2015 Company Name City State Shipping high valued amounts Gold/Silver/Custom Coins shipping online customers. Packaging product accurate manner ship USPS Fed EX. Correct discrepancies may accrue last quality check points. Being sure work areas organized stock clean. Meeting deadlines special events customers. Taking new tasks needed. Cycle Counts ensure proper Inventory levels. Manged Selected products specific routes according pick sheets. areas BSA,AA, National Park Medallions.Conducted monthly, quarterly yearly inventories warehouse stock. Order Manager 08/2006 － 10/2008 Company Name City State Organized located inventory updated store spreadsheets.Upheld stock levels proper pricing multiple product lines.Created maintained computer- paper-based filing organization systems records, reports documents. Printed orders customers organized effective work flow pullers assure time shipments customer pick ups. Used 8 HP Printers maintained scheduled. Pull Large account product vendor compliance's. Retail Shipper 01/2000 － 08/2006 Company Name City State Reviewed new customer orders requests manually entered data centralized database. In TBS Retail Shipping, responsibility communication retail shipping. Added responsibilities invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, using scanner document entry. I learned virtually every aspect Shipping TBS Shipping departments Tommy Bahama. Reconciled daily inventory Retail-Excel 64 Retail Stores.Manually created shipments, assigned carriers dispatched shipments. Acted liaison logistics, carriers customers. Coordinated returns origin interim transportation departments. Produced bills lading updated shipment status information. Prepared invoices customers logistics department end every month. Personal Shopper 01/1998 － 01/2000 Company Name City State Using RF Gun puller customer orders accuracy pulling best products day deliveries customers front door work place. Handled products equipment accordance safety sanitation guidelines.Fulfilled special order requests, including special occasion cakes party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack hand trucks. Organized positioned product cases produce warehouse walk-in cooler.Complied health sanitation practices procedures. Monitored UPC codes.Managed inventory achieve targeted levels product. Managed sampling program introduce customers new products.Offered product samples, answered questions suggested products.Consistently received 100% rate customer satisfaction. DISTRIBUTION SPECIALIST 01/1997 － 01/1998 Company Name City State Responsible picking orders invoices, accounting fixing discrepancies Quality Assurance Checker. I Also maintained great accuracy record. Preparation work shipping (repacking, label routing merchandise). I gained organization skills well processing skills. DEPARTMENT SUPERVISOR Oct 01/1995 － 01/1996 Company Name City State Responsibilities included management "Kids Corner" "Personal Care" and. Organization" departments, supervising department employees, making schedules,. merchandising freight, coordinating Corporate office merchandising. promotional sales, well training new employees. Education 1989 Diploma Phoenix Sr. High General Studies City State usa GPA: Phoenix High School 1985 Sep 1989 Jun Received Deans Award GPA: 3.0 3.5 GPA Receiver Dean's Award Affiliations Volunteered Edgewood Food Bank 2006-2008 Personal Information I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Additional Information PERSONAL CHARACTERISTICS I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Skills Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing, Scales, Scanners, Shipping, UCC knowledge. Preparing Shipping Documents Bills lading, LTL scheduling.

APPAREL

BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry highly driven successful sales professional 10 years experience. A strategic thinker communicator implements creative sales strategies achieve maintain high sales growth. Adept building excellent working relationships corporate and/or profit executives focused achieving present well long term goals. Experienced public relations, project development, account management, sales strategies close implementing endeavors clients. Highlights Meeting/exceeding sales goals Highly driven motivated Excellent communicative skills Successful implementation sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive clients needs Professional Experience Business development Associate May 2016 Current Company Name － City State Create pipeline prospects establishing maintain professional relationships key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), meet potential clients locations accurately qualify prospect establish needs; Prepare present proposals close new accounts Develop maintain Sales Plan ensure achievement Company sales targets profitability Network actively participate User Groups, Associations, Trade Shows targeted vertical Work closely Marketing team Business Development team generate new leads Strong understanding customer market dynamics requirements; Manage activities Customer Relationship Management Software (CRM-Zoho), ensuring consistency accuracy. Ballet Barre Instructor August 2014 August 2015 Company Name － City State Instructed middle school highschool young women Ballet classes. Instruction focused importance core strength correct alignment Taught foundation Ballet techniques preparation upcoming Belle drill team auditions Highland Park High School Real Estate Professional July 2014 Current Company Name － City State Sales 2 million dollars Closing 70% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2013 January 2016 Company Name － City State Guided clients safe exercise, taking account individualized physical limitations. Taught clients modify exercises appropriately avoid injury. Contributed [number]% increase sales personal training department. Grew class numbers attendance On Call Substitute Teaching January 2012 Current Company Name － City State I currently Sub List following studios: Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 July 2014 Company Name － City State Sales 1.5 million dollars Closings 75% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2011 Current Company Name － City State Designed class match skill learning levels participants.Suggested exercise modifications individual students avoid strain injury. Cleaned organized studio group fitness class. Encouraged members continue attending group fitness classes. Prepared teaching area class returned equipment storage end class. Tracked class attendance monitored class size gauge effectiveness promotions. Owner/Interior Designer October 2004 January 2010 Company Name － City State Developed interior residential/commercial design company Implemented project costs, budgets design schedules Account management Created branding design presentations Ensured project vision intent reflected implemented Tracking client accounts, invoicing generating leads Skills Education Proficient Ntreis, North Texas Real Estate Information Services Proficient Centralized Showing Services Proficient Smart Locating Apartment Data Proficient Zumper, creating, generating tracking leads Proficient Craigslist, creating ads generating leads Proficient Microsoft office, Word, Excel, Powerpoint Proficient use Microsoft Office Suite Proficient use CRM Zoho Excels in: Fund Raising senior level executives In-Kind Donations business owners Event Planning business owners, charitable organizations, wealthy individuals Public Presentation/Speaking large groups weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship Ballet Accomplishments Champions School Of Real Estate Licensed Active Realtor Community Involvement Fundraising Co Chair The 24 Hour Club 2016 Sustainer The Junior League Dallas Chair Dallas Council Drug Alcohol Abuse Campaign, doubled monies raised previous years ($37,000 $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 Present) Involvement charitable organizations as: The junior Symphony League, University Park Association board member The March Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter

BUSINESS-DEVELOPMENT

SENIOR DIGITAL MARKETING ANALYST Summary Highly analytical process-oriented data analyst in-depth knowledge marketing project management, data manipulation visualization. Furnish insights, analytics business intelligence advance opportunity identification, process reengineering corporate growth. Core Qualifications Market Segmentation Business Intelligence Reporting Regression Analysis Business Analysis Dashboard generation Data Mining Data Modeling Statistical Analysis Data Experiments Project Management Process Improvement Highlights Power user MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project. In progress R, Python. Experience 07/2016 Current Senior Digital Marketing Analyst Company Name － City State Design build dashboards help analyze, monitor visualize key performance metrics. ADD skills, accomplishment style. Interpret data, extract trends identify insights opportunities product decisions. Design monitor end-user reporting tools systems, ensuring reports accurate up-to-date. Work internal stakeholders teams across company. Accomplishment:. A 30% increase revenue segmenting, resulting incremental $2M profit. 02/2014 03/2016 Web Analyst Company Name － City State Extracted, transformed loaded (ETL) customer data using code Developed. using SQL. Built dashboards monitor control marketing efforts. Helped identify repair datasets incomplete, inconsistent, require cleaning. Handled internal customer data inquiries, data investigations, information requests project teams. Helped investigate understand available data sources market solve customer site content challenges. Accomplishment:. A 20% optimization marketing cost re-allocating $2M budget profitable areas. 06/2002 08/2005 Web Developer Company Name － City Developed customized web solutions using PHP, HTML, JavaScript clients. Created database structures, relationships, data types MySQL MS Access. Accomplishment:. Increase 22% sales increasing overall visitor traffic 400K. Education Masters Business Administration 2013 MBA University Redlands 2011 Bachelor Sciences University Hamburg 2007 College Berufsschule City Nord, Languages English, German, Hindi, Punjabi Skills budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio

DIGITAL-MEDIA

LINE CHEF/EXPEDITER Summary Chef 12 years experience cooking high pace restaurant environments. Prior work prep cook, line chef, sous chef. Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Highlights Focused disciplined High volume production capability Well-tuned palette Focus portion cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 Current Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Kitchen Manager 09/2012 03/2013 Company Name City State Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Line Chef 07/2010 05/2012 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Line Chef 07/2007 04/2010 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 2% percent using seasonal ingredients, setting standards portion size minimizing waste. Maintained updated knowledge local competition restaurant industry trends. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Line Chef 04/2008 12/2008 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 10% percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Developed menus, pricing special food offerings increase revenue customer satisfaction. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Practiced safe food handling procedures times. Line Chef 03/2005 12/2007 Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Line Chef/Dishwasher 11/2000 02/2007 Company Name City State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City State United States Associate Arts Coursework Culinary Restaurant Management 2006 Houston University City State United States Associate Arts Coursework Hospitality Management 2007 Delgado Community College City State United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising

CHEF

SALES Summary Adaptable extensive experience material handling, inspections, shipping receiving well sales. Focused continual process improvement cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background shipping receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout plan sequences improve operational efficiency. Prepared pallets following prescribed stacking arrangement properly tagging pallets. Used propane forklift load trailer warehouse. Trained numerous employees day day jobs warehouse environment Proposed initiated filing system McJunkin RedMan Corporation Established cohesiveness sales team warehouse team McJunkin RedMan Corporation Supported previous employers policies, procedures, safety rules Proficient accuracy production Experience Sales July 2013 October 2015 Company Name City State Averaged 50 hours per week/ $21.78 per hour Developed tool track monitor personal sales opportunities, deals progress finished contracts. Took daily inbound calls key-entered orders, faxes, backorders credit memos assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Participated various incentive programs contests designed support achievement production goals. Developed spreadsheets track bi-monthly billings, client proposals, contracts, subcontracts subcontractor licenses. Warehouse Lead Rep/Driver January 2011 July 2013 Company Name City State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage global order fulfillment. 5+ years forklift driving experience stand sit lifts Maintained accurate stock records schedules. Unloaded, picked, staged loaded products shipping. Oversaw special orders after-hours, urgent shipping jobs. Reported inventory balances cycle counts ERP WMS systems. Entered data SIMS load manipulate data produce reports. Oversaw warehousing storage practices housekeeping. Transported goods racks, shelves vehicles. Installed protective bracing, padding strapping prevent shifting damage items transport. Installed protective bracing, padding strapping prevent shifting damage items transport. Worked rapid pace meet tight deadlines. Verified recorded count condition cargo received. Removed pallets, freezer boxes damaged products returning trailers. Banded, wrapped, packaged cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks forklifts safely, 0% incident rate. Used propane forklift load trailer warehouse. Loaded flat bed forklift hand truck. Followed proper selection procedures established company. Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist. Maintained records required compliance state federal regulations. Interacted customers vendors friendly timely manner. Transported freight origin destination safe timely manner. Checked load accuracy stability trip. Receiving/ Stocker/ Inventory Assistant September 2007 November 2010 Company Name City State Average 50 hours+ weekly/ $13.00 per hour Verify Orders ability interpret instructions, specifications, work orders Process inbound shipments stock using forklift quickly efficiently In-check truckload shipments using MDS Apply evaluate techniques identification, issues concerning efficiency effectiveness quality assurance procedures Perform procedure functions ensure utilization proper methods, duties included conducting audits inspecting devises Development planning, programming budget execution processes Provide assistance advice resolve complex quality assurance effectiveness problems Accurately established priorities general procedures use planning daily workload Present information orally writing Extensive knowledge product characteristics production maintenance repair methods processes Knowledge standard safety health practices established policies procedures Interpreting applying specifications, technical data, regulations, policy, guideline materials Conducted studies, investigations, problem analysis developing logical documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 September 2007 Company Name City State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies achieve long short-term sales targets. Inspected product load accuracy safely transported around warehouse. Loaded trucks proficiently accurately Cross trained several different departments Unloaded, picked, staged loaded products shipping. Transported goods racks, shelves vehicles. Followed proper selection procedures established company. Worked rapid pace meet tight deadlines. Education High School Diploma General 2004 Ardmore High School City State USA GPA: GPA: 3 General Member football basketball teams GPA: 3 University Center Southern Oklahoma Ardmore, OK, USAcompleted semester university Prairie View A&M University Prairie View, TX, USAcompleted one semester university University Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year university GPA: 5 Professional Affiliations YMCA volunteer coach basketball Skills Dependable Learns new job assignments quickly 8+ years warehouse, shipping, receiving, manufacturing, distribution, 2+ years sales experience

SALES

HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working fast-paced environments demanding strong organizational, technical, interpersonal skills. Highly trustworthy, ethical, discreet; committed superior customer service. Confident poised interactions individuals levels. Detail-oriented resourceful completing projects; able multitask effectively. Skills Networking Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person Telephone Interviewing Employment Data Tracking New Hire Onboarding Orientation Termination Documentation Conflict Resolution Documentation Recordkeeping Willingness Learn Remote Conferencing Communication Microsoft Office Employee Applicant Assessment Work History 07/2018 01/2021 Human Resources professional Company Name – City State With hands experience distribution environment. Employee Relations/Conflict Resolution Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence post-acquisition HR integration. Completed 2 days onboarding process every week. Ranging initial presentation companies' policies overview, revising e-verify process, making badges, assuring system certifications (FDU) completed upon starting new role. Managed updated personnel files old new hires Human Resources Information System database (Lawson). Assessed streamlined training coach program drive consistency company's processes. Fostered teamwork environment conducive positive dialogue across organization. Personal efforts cited great driving force behind DC employee-retention rate within industry high turnover norm. Saved company thousands dollars every month reducing reliance employment agencies. Brought majority formerly outsourced recruiting functions in-house reduce billable hours. Completed distribution's weekly reporting assuring sent corporate timely manner. Weekly reporting consisted planned vs actual, terminations prior week, new hires onboarded. Oversaw 300+ associates pay, onboarding, relocation departments facilities. Assured managers sent time details report direct reports. Upon received would revised daily make necessary revisions Kronos. Took part various meetings ranging union sensitivity training, hr meetings regarding program rollouts, staffing meetings, concluding final decisions investigation took place Unemployment claims meditation completed 94% success rate. Provided various resources associates. Including work number information, tuition reimbursement access, information adjust form payment. Managed aspects leave administration, health benefits 300 employees. Created various spreadsheet documents streamline efficient workflow. Provided support assistance management team handling resolving Human Resource issues. Interviewed, counseled terminated employees provide exceptional performance safe motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 10/2017 Onsite Supervisor Company Name – City State Worked behalf Best Candiates (Staffing agency) providing top notch service Park West (Client). Oversaw 200 employees. Filled applications inserted COATS software. Interviewed, counseled, terminated employees provide exceptional performance safe motivating workplace. Assure employees present every shift time beginning shift come back breaks. If absent needed justified reasons missing provide warning. Upon employment I needed learn warning system Park West operated on. Assure employees following protocol handling art pieces tools. Looking safety employees. All employees proper uniform equipment operate efficiently. Kept files date employee information software system excel template. Had provide documentation employees want request vacation time refused medical attention I created. Kept proper documentation employees excused absences, vacation requests, refusal medical attention, file accident incident report. Inserted employee hours pay rate Excel sheet. 01/2015 07/2016 Negotiator Company Name – City State Responsible maintaining 250 files. According file I would start continue mitigation process lender behalf client's. Photocopied, verified, faxed paperwork. Prepared packages, spoke lenders clients. Submitted various forms documents client's behalf lenders hopes receiving modification. Answered various calls time solved questions concerns timely matter. Education Business Administration Miami Dade College City GPA: 3.0 High School Diploma Mater Academy Charter High School City State GPA: 3.1 Languages English Native Bilingual English Native Bilingual Spanish Native Bilingual Spanish Native Bilingual

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